USPS Reviews

Given a tracking number for express service parcel which they can't find. Customer service can't find reason why parcel hasn't left regional dept for several days but then she's several thousand miles away. Won't connect you to local personal to assist in parcel recovery. Not recommended!!!! Bad service, expensive and very poor attitudes.

Had a large package delivered to the post office where I have a box. I was assured by the sender that it was sent and the shipper that it was shipped to arrive by a certain date by which I needed it. As it turned out, both did their job well but it was the post office employees who failed miserably. When I got to the counter to pick up my package I was told by two clerks it was not there despite the shipper assuring me that it was delivered several hours earlier and was there already, which I communicated to the clerks (shipper name and exact time they said it was delivered). The counter clerks assured me multiple times that the truck did not arrive that day with any packages and thus my package was not there.

For the past 20 years we have been shipping packages from our post office in Kihei, Maui, Hawaii, to our children on the mainland without any problems. The USPS Priority Mail service and especially their tracking updates are always excellent. Every package is always delivered on time, or even earlier than expected, and no fragile item has ever broken. We have wanted to give them this review for years, but did not know where to do it. Everyone in this post office is a friend by now, and we cannot praise all of them enough. THANK YOU ALL!

I have went to my local post office at 4222 W. Madison numerous times and even spoke to management about my mail being in others mailbox and my mail being in there’s and 3 months later I am still having this problem. I don’t understand how my mail ends up in my neighbors box when I have my last name ONLY on the box and still get others mail. This needs to stop. My credit information has ended up in someone else’s box and even their check in another’s box????

I waited for 30 mins on the phone for customer service, the moment I talked to a representative I was cut by a survey for satisfaction. Seriously???? And it takes a long time to get to your customer service options!!!!

Horrible Tracking. Horrible customer service. Nonexistent complaint process. Horrible insurance claim process. Forget trying to speak with someone that will help resolve the issue. If you have a package, that you care about being love it you may wanna use another method.

If I have another choice I swear I would never use USPS again. I sent a package to Hawaii from Middletown worth $1100 (Hermes Bracelets). It was stolen in Hawaii. At first they said it wasn't delivered, my friend went to the post office for picked up but it can't be found, then the next morning it shows online that it was delivered but wasn't signed by supposed reciever. Makes the matter short they did a police report and there was an eternal investigations. I was told to file an online claim and I did, a week after I checked my status online and notice that even though I already change the address the old address in Hawaii is still what is showing. I called them to change the address and told me to write a written correspondence.

I ordered a package. Was supposed to be here on the 09-18-2019. Package was in Cincinnati 4 hours from me and they sent it to Hawaii. Why would they do that. Now I’m not going to have my package in time for the wedding so thanks USPS.

I sent a certified return receipt letter on 9-7-19; it still has not been delivered and the USPS has no record of it. They basically told me to suck it up and send it again. I don't want to fight with them to get my money returned for the mailing fee. The customer care agent had the nerve to tell me that sometimes the certified mail gets lost, so I should send it express. Certified and Express services both include incompetence, as I sent overnight mail that was delivered 3 days later. USPS is disgusting and a long shot.

Tracking number says my package was delivered to my mail box, but it never came. I can’t get a hold of anyone at USPS to ask about it and track it down. Delivery was bad and customer service is horrible. I guess I’m just outta luck, USPS????

It was my closest friend's birthday and we both send each other handmade greeting card. This time I decided to send the greeting card through USPS. Never knew this was the worst way I got conned ever. As per their package options, I decided to opt for a priority express mail which had 3 option. $101 for 1-3 days delivery, $63 for 3-5 day, $34 for 5-7 working business days. Never did I thought it was a scam and that they never guaranteed money back.

I don't like to talk bad about the government, I use to work for them. But the USPS needs improvement. They've managed to lose a package for the second time, the delivery times are a guessing game, it needs improvement all the way around.

The USPS is becoming a real joke lately! Prices go up but satisfaction goes DOWN! I shipped a package to a customer from Pa. To Nevada on 8-28-19 and once it got to the distribution center it fell off the radar at Sep-03-19, 00:00 AM in route to next facility. Nobody can help me locate it but somehow I got a message from Paypal on 9-6-19 stating the package was .17 overweight and cost me another $2.61. What I want to know is how nobody can tell me where the package IS BUUUT somehow knows it is overweight? That PROVES someone had their hands on it! It is now 9-7-19 and STILL no answers other than file a lost package claim! This is UNACCEPTABLE.

USPS is the MOST horrible shipping service I have ever encountered. I dont know who exactly keeps giving them 5 stars, but it's obviously not a real customer. Go to Google reviews for the REAL reviews. I was supposed to receive a package a few weeks ago that said "handed to resident" while another package, dropped off at the same time was in my mailbox. That doesn't even make sense. So basically that package never got delivered and I was out that money. Last week I had 2 packages "delivered" and again one was missing. I was supposed to have a package delivered today and now they have changed the delivery date to 3 days away for "unforeseen circumstances". So those are probably gone too. One of those was really expensive and I'm terrified they've lost it. I hate this company and in the future if what I want to purchase is delivered thru USPS I just wont get it.

It used to mean something when you said the United States Postal Service. Now, this organization is another governmental waste of money. These ** wouldn’t give a rats ** if your products get to where they’re supposed to be on time and undamaged. Something needs to be done!

Shipped two flat rate priority mail envelopes on a Saturday morning. One was going 300 miles in-state, the other across the country. Both arrived in their cities on Sunday. Yay. HOWEVER, it's now Wednesday, and those flat rate "priority" envelopes are still sitting in the post office, undelivered. Just sitting there. Three days they've been sitting in the local post office. The across the country one was supposed to be delivered on Monday. The in-state one was supposed to be delivered on Tuesday. It's Wednesday, and both letters are still just hanging out at the post office, waiting for I don't know what. Never again, USPS.

The second time that an order that I placed throughout Amazon get delay 2 days. The tracking puts the package right at the USPS at a carrier facility East Hampton, NY early in the morning, but just stay there waiting I don't know what. Amazon just listed as two day delay. I wrote to to Amazon, please use another carrier!

This has recently happened twice, though it's happened a lot in the past. Shipping and receiving. Packages were shipped 3-day priority. And, of course, they charged me for that service. The last package took a week. The current package has been delayed and will definitely take four or more days to arrive. From what I've read, this service is not guaranteed to arrive within the specified time frame even though you paid extra for it. So...no timely shipping, no refund for a service you didn't receive. Absolutely ridiculous. I could understand weather or other anomalies that would prevent timely service, but what about when the USPS simply drops the ball? I always dread shipping via USPS. Heck, UPS and FedEx and their SurePost/SmartPost shenanigans aren't any better. Seems like a totally unfair way of doing business to me.

We picked our mail from mailboxes located on the street some 1/2 mile from our house. These are cluster of mailboxes with keys. I lived 3 years in Taos NM. In this 3 year period I ordered 2 sets of checks from my banks (one bank in Taos and one in another state.), on both of these two occasions I had to reorder the checks. The out of State checks came via a different carrier with tracking number, For the bank in Taos they called me when the checks arrived, and I picked them at the bank.

They have a key to our building and they drive by no pink slip, We told them we wait in our mail box area or outside. We complained to supervisor too. She told Amazon they don't work on Sundays and they do. It also makes more work for Monday drivers. This just started couple weeks ago after postmaster retired, Ty.

I and my wife mailed Menards rebates about Aug 1 to Menards Rebates in Wisconsin. We live in Joliet, IL. We received a note from the USPS stating they had destroyed the letter. We then were informed by Menards, the deadline was Aug 23, 2019, to go ahead and resend what we had. We sent this by certified mail and were told by the mail clerk it should only take 2-3 days. We mailed this on Aug 9. Been checking the tracking # and this letter is still "in transit" after 11 days. Today is Aug 20. Tried to contact USPS to find what the problem is. No answer but a recording saying it would be 2-3 days at least for a follow up upon receiving any complaint. Too late. This has cost us $122.54. These incompetent clowns are totally worthless. So, never, never deal with the USPS, a corrupt organization of the First Magnitude.

I purchased a package and it was being shipped across the country with USPS service. The expected delivery time was Monday, so I was ready for it to come. It was arriving to a family member's home because my address is kind of not decided right now. I waited at the family member's home all day and it didn't come because it was "arriving late" even though the expected date was still Monday before 8PM. I have a place to be on Tuesday (the next day) so I have to leave without my package. I'm not sure I'll be able to make it back on Tuesday to pick it up and it is very expensive. There isn't holidays currently, nothing that would make them busy, so why is it so late??? UPS and FedEx have both delivered on the expected days even with complications. Unless the truck got in a wreck, there should be no reason it is late. Unacceptable.

I tried to create an account to be able to leave instructions for a delivery. I went all the way through the instructions, but at the end, it said that my choice of user name was already taken. I tried about 10 times, including the most random combinations of letters and numbers and it said that each user name was taken. That's a bug.

Fool me once, shame on you. Fool me twice, etc. Twice in a row, USPS has lost track of envelopes I sent via 2 Day Priority Mail ($7.35) from Chicago to Atlanta. In the latest case, I mailed the envelope on August 2nd, 2019 and it is still "in transit," says the online tracking information," eight days later on August 9th. When called, they may pick up immediately or keep you waiting for 40+ minutes. Agents had--or claimed they had-- different information than the "system generated" information provided online. One agent told me that the package had been sitting in the wrong post office in Atlanta since the 5th. The last agent provided me with a non-working phone number for the Atlanta post office. It took me three tries before I contacted an agent who knew how to set up a case inquiry. If your package is time sensitive, pay through the nose for Priority Express or go to UPS or FedEx.

I have a Very Very Bad experience with USPS. I have moved from Fremont, CA to Charlotte, NC. And shipped many boxes. May be around 15 boxes. I lost 1 box (as per my knowledge, but it can be 2 also). When I inquired and they are not all responsible as it is not their box (goods). At last I raised a claim and also attached the Receipts/Bills of goods. And when I was shipping also, I was told or paid if anything is missing, that much worth the USPS would give me.

USPS office in Brookhaven, GA on Dresden road doesn't care. We've submitted a 30 dollar request for replacement mailbox key May 1st 2019 and still have not gotten it. This gas caused a tremendous amount of inconvenience. Even with their OWN advice they failed to deliver on their promise which was initially a 2 week turn around. After many attempts for an update we've been given the same song over and over again. The "person" hasn't got to it and apparently there is only one person handling these request for the entire Atlanta district which makes absolutely NO sense.

I can't believe the amount of time I spent waiting on the phone to get a hold of a USPS Agent. On the day I learned That I mailed a very expensive piece of jewelry to a scammer in Miami Florida, I filed a package intercept to have the package returned to me once it arrived in Miami. For 9 days it was held at the post office in Miami. I filed an investigation to look into getting this back to me. I made 9 phone calls to USPS being on hold for hours, trying to get my package back. Each time I was assured it would be returned. Nothing was done!!! I even tried to call the Miami post office. No one answered and was hung up on several times.

Mail Carrier scanned small bubble envelope as delivered, when nothing was delivered or placed in my mailbox. Tried reaching out to local post office at 914-375-3098 to speak with supervisor at 915 Yonkers Ave, Yonkers, NY 10704, and no one picks up the phone. USPS Case number **.

This is the absolute worst postal service I have ever had. They break packages all the time. Never deliver on time. And always give packages to the wrong people. Now their website is unmanageable and practically useless. I am unable to quickly schedule pickups to my house as all my home address information has been wiped and will not save anymore. The prices for shipping packages continues to go up and for the service I’m getting it’s definitely not worth it.

The worst experience ever. I ordered a package to be shipped to my mom's house as a gift. The name of the road is correct but it is a dirt road so you have to go all the way on the dirt road to get to the house. USPS carrier did not even try! He claims that there was no access to the location! Really? How stupid are your employees? I reschedule for delivery the next day and put in details directions on how to get to the house. It was never delivered on the scheduled day! Never attempt to deliver it. Other carriers have no problem finding our house but what is wrong with USPS? Please Get better trained employees.

We are a business and have inconsistent and unreliable service delivery whenever there is a substitute carrier for route 30309. When you call into the branch that supervises the carriers on the 30309 route, they make up every excuse in the book as to why mail isn't delivered and/or why it comes well after business hours. The supervisors could care less about the customers. No wonder they keep losing business to competitors. I have elevated this concern to customer service, the consumer advocacy office, as well as our US rep/senators on several occasions over the last several years. Nothing seems to work.

I sent two suitcases from Houston to NY, with assured delivery in 5-7 business days. One suitcase reached within 4 days, the other has yet to reach and it’s been 2 weeks now. I cannot track its exact location which comes up as “In USPS facility.“ Then I tried to get in touch with a customer rep, so far I’ve been in the queue for 45 minutes. Finally spoke an agent who was very curt and said “Even if I was told about delivery in 5-7 business days by a clerk at the post office, it’s no guarantee it will reach in that many days. It can be up til 6 weeks.“ If that was the case, why wasn’t I told that by the clerk at the post office. Lesson learnt, never send a package again by USPS. Highly unreliable and the customer service doesn’t serve any purpose, it just repeats what the recorded conversation tells you. NO GOOD.

So frustrating to pay good money for magazines to have them delivered creased in half. I called my local Post office and they informed me that I am in a rural area, (seems like a city to me) and this is how they deliver the mail because they have to cup them in a one inch cupper?? I asked if I could have my magazines delivered without the crease, she said no, it's the way they do rural deliveries. I pay good money for my magazines to have them defaced by the USPS. Am I the only person who doesn't appreciate magazines delivered with a crease? It makes it hard to read them. No solution was offered to me. I was basically told to accept it...it's just the way it is.

Paid for "Priority delivery". Shipped on a Monday and it's Friday and my package is "en route to the next location". You call customer service only to be met by an annoying machine that does not even work. It keeps saying sorry my mistake, then finally you get transferred only to a message saying, "We can give you a callback or wait on the line, your wait time is more than an hour???!!" What the monkey wrench???? I should have used UPS or FedEx!!! Last time with USPS!!!

My route has an AMAZING mail lady but the sub is a lazy slouch that is begging to get fired but nothing is happening to him. I have called and opened a case against him but nothing has changed. He does things like throw my delivery packages down in front of my front door and leaving them in the rain, every so often he doesn't pick up my packages that were scheduled to be picked up. One day it was 82 packages and they ended up sitting outside the entire day because I was on the other side of town. He eats on route, listens to loud music. One time dropped one of my outgoing packages and some time later I was leaving the house and saw it laying on the road. He is always very unprofessional. Wearing dirty clothing with holes in them. My route is RR64 and his name is Jeff.

Mail person claimed animal interference and could not deliver my package. Seventeen minutes later the scan shows delivery to parcel locker. No package was in the parcel locker. Seven days later I file a form to find package. USPS opens a claim one day and closes it the next. I was not contacted telling me the result of the research. Three days later, still no package. I make another attempt to find out where my package is and this time get a message telling me the USPS email can not be reached. I purchased my item through eBay.

I’m on hold right now to speak to an agent 25 minutes so far, my package was supposed to arrive 3 days ago to its destination but it still says I'm transit!!!! I MEAN WTH?!?! I paid $50 to send this! NEVER AGAIN!!!!

My neighbors and I, who don't share similar names or address numbers, get each other's mail 3-4 times weekly. Some of the neighbors deliver the wrong mail to the right person but some don't, and then we never get the mail that Informed Delivery says we are getting. My medical information, money, bills, and other important or sensitive items are constantly delivered to a stranger. USPS won't even answer a complain online... they repeatedly ignore it. My neighbor went to the post office to complain and was told mistakes happen. This has gone on routinely for a decade!!

Have always received my parcels in the time frame that was indicated and placed in the correct location. Have had issues with deliveries from UPS that have been left at the wrong unit of the 3-unit Rental home I reside in. Seems the post office knows what a label means when it says unit #2 and deliveries to unit #2.

Years of frustration and attempts at fixing a bad situation results in this review. USPS policies allow for false scanning, even though a package has not arrived and is not ready for pickup, the local post office bulk scans to cover their regulations, yet the packages are not available for pickup like the tracking claims. Usually, the postal workers are arrogant, defiant and ignorant. They seem lazy and intent on being in conflict with customers looking for their packages.

I sent a first class package to a woman that won an item on eBay. It was sent on 5/29/19 to Cincinnati, Ohio. On 6/4 the tracking said it was arriving late but was on its way. On 6/11/19 I had to refund the money because the woman said the package was lost and threatened to escalate the issue with eBay if her money was not refunded immediately. It was refunded through PayPal. That same day 6/11/19 I requested a delivery intercept for the package if it was found to be returned to me. On 6/29/19 I receive an email from USPS saying that the package will continue to its original destination and my credit card will not be charged. More than 2 weeks later after requesting a delivery intercept and they could not do that!

I shipped small packets from Florida to Kenya and it's over a month and the package is still in Queen's sorting centre, when I write they don't bother replying and when I call they claim policy dictates them not to give me information about my package. How do I followup a package that should have taken two weeks at most to deliver and now it's over a month with policies such as these.

I received a package today that had evidently been opened in transit. The box had been torn apart with what looks like an x-acto knife, and saran-wrapped back together. The x-acto knife tore right through the cardboard box, the bubble wrap, and the adorable gift bag surrounding the gift, and damaged the product inside. The entire item had initially been surrounded by bubble wrap, but when I opened the item, the bubble wrap was all folded up at the bottom of the box, instead of surrounding the item as it was initially.

After filing a complaint, I was told by an employee at the Commerce Park post office in Baton Rouge that they were aware of the fact that my package was delivered to the WRONG address!! After I called back to find out what was going to be done. A female employee who answered the phone told me, "It was our mistake but you're just gonna be out of a package!!!" I'm still heated because afterwards my case was closed!!! USPS employees at Commerce Park post office on Perkins Road in Baton Rouge are a bunch of dishonest thugs!! The USPS should being ashamed!!#

Can anything be done about the lost and misplaced packages? I felt the post office employees were rude and simply didn't care about my situation with my package being put into someone else's box in my apt. building by a mailman that "doesn't usually do that route" - I thought if he doesn't usually do that route wouldn't he actually remember it more rather than him saying oh yes that he remembers that package but he doesn't really remember what he did with it after I asked if he gave it to the front desk or put it in my box? Looking into it I learned it happens a lot and I hear those words again - "there's nothing we can do about". Common phrase from another agency or is it a logo?

I live in East Tennessee. I ordered a package from Coppell, TX. Package shipped out and flew to South Jersey, NJ, then down Atlanta, GA before making its way to Chattanooga, TN. Still waiting for package to make it to my local post office. I have had several packages shipped from Coppell, TX and have always went to Nashville, TN, then Chattanooga, TN. Postal service has really gone to **, and they want more taxpayers' money. What a waste of time and resources.

I get a lot of packages shipped by the USPS, and I want to say that it's a very slow process. Most things ship in a couple days, but when it's set up to give to the post office, it takes forever to get here, sometimes it's late, sometimes you don't know when it's going to be delivered, but I think that overall, the USPS does a good job. I'm not going to complain about them because the things I mentioned only happen once in a while.

First of all, it's a nightmare to actually get in touch with anyone. Every time I called it would take me hours on the phone to talk to an actual human. When I was finally given a call back during work, I spent weeks trying to return the call only to be told that the lady in question had just left work, had taken the day off, or was on vacation. Apparently no one else in my regional office could help me either. I was trying to track down a package which had been listed as delivered to a parcel locker. There is a parcel locker in my building but no package had ever been placed inside of it (something which I confirmed with both my building manager and the company that owns the parcel locker). No package had been left in my mailbox or outside of the building either (I had checked both repeatedly).

My son purchased heavy glass items, the same thing from two different individuals. Each person packaged really well with bubble wrap and paper, both had fragile/ glass written multiple times on the boxes. Each one arrived, different days, and both were broken. These were collectibles and I was so disappointed and he offered to find another. I told him no because I didn’t want another beautiful pitcher destroyed in shipping. The US Postal Service was at one time better than this.

Why do I print tracking numbers and labels at home for the sake of having to stand in line all day and when I drop the item off and let the customer know it has been delivered to you? I have no proof because you do not do your job. Scan my item so they will know you have them. What in the earth is wrong with yall. I go through this every time I ship something? Do your job…

When we tried to contact customer service its keep on repeating same message like enter tracking number and when I entered it will say it can't understand. After some time I thought it will connect to a person. But it's a never ending story. We can't keep on enter tracking number for 2 min and it will say it does not understand.

My USPS service has continued to go south for the last few years in the Houston area. Lost packages and mail, terrible service and rude and ignorant employees. Can we please privatize this mess so we can have competition in this lost quest?!

Horrible service! USPS didn't deliver my item to me but simply marked it as "delivered to my mailbox" on their website! I live at a house with a mailbox, so it was not likely to be stolen. I tried to contact them, but it has been over a month, I still haven't had any updates from them except that they have received my case! They might have lost my mail, yet they marked it as "delivered" and refused to offer me any response about it. They don't even want to admit that they have lost it. What a dishonest company! I will never choose USPS again if I have any other options!

I just moved to Elk. I went to the post office and asked if I needed to move my mailbox to the curb because my house had one of the wall. I had heard that I would have to ask. They informed me that it was fine to leave it on the wall. So I had all my mail sent to my new address. I never received mail and that was weird. Then I started to receive calls from people saying all my mail was being sent back.

I registered to have my mail forwarded. It did not work. My mail was still going to my old address. I was also supposed to be receiving emails regarding the mail that was incoming. This did not work either. Mail was still going to my old address and in turn, I had to deal with and associate with a volatile situation with people I did not wish to deal with and put myself at risk JUST to get important mail. Thanks USPS. Get your ** together. Too bad they have a monopoly or I'd find some other way to have my mail delivered. This issue is inexcusable and causing me stress and putting me in a position that, if USPS was responsible and could simply forward mail. **, USPS.

Your package will arrive later than expected, but is still on its way." It is currently in transit to the next facility." Which at this point must just be a lie. I've submitted two inquiries to no avail. Letter contains a fairly large cashiers check. Wish sender had used Fedex.

Important documents shipment delayed. Documents were sent by Priority 2 days express mail on Thursday, at noon, $46 were paid, delivery scheduled for Saturday 3pm, did not happened. It is Sunday evening now, last updates was 16 hours ago that it left Honolulu. So package spent two solid days in Hawaii, left it after promised delivery date. In local post office here in Anchorage, workers said that it never happened that parcel from Hawaii to Alaska will arrive in promised 2 days, even priority express. It is normally 3-5 days, and delivery is not happening on weekends and holidays unless premium 12.50 is paid. That premium was not offered or mentioned in Hawaiian office, neither that even though delivery scheduled on weekend it will not be delivered anyway. DO NOT USE THIS FOR SOMETHING YOU WANT TO BE DELIVERED IN TIME. IT DOES NOT WORK!!! If it is really your priority, use other shipment services, like FedEx.

I sell quite a bit and mail packages frequently. USPS carriers have been so lazy that they don’t come to my house to pick up the packages or they come drop off my mail, but IGNORE the OBVIOUS outgoing packages sitting in there. Like wtf??? I had to chase a carrier down later in his route after I got home and saw that he dropped my mail off, but didn’t grab the outgoing packages. He pulled his headphones off and shrugged a “sorry” at me. People at the post office aren’t any better. Beyond rude and rush you through like you’re inconveniencing them. Tracking is a joke since they don’t always scan when they’re supposed to. Seriously USPS has been the worst. I even received packages where THEY screwed up my packages in transit and had the nerve to stick a piece of paper basically saying “sorry we can’t be responsible for this”. So I’m left with a materials covered in dirt/broken glass, and all I get is a crappy apology? I hate USPS.

Uncivil and impolite Blawnox PA 15238 staff. Confused my passport appointment. Instead of 5/24 came in on 5/25. I politely asked if they could assist with my application today. My passport expires and it is an urgent matter. I was told I have to make another appointment because they are VERY busy and booked all today. It would have been fine except I did NOT see anybody in the store. It was a Saturday and they were both literally sitting idle.

I use USPS to ship out pre paid packages all the time. Because the labels are pre-paid they don’t need to be paid for with the the clerk. You can simply drop the package off and a clerk will scan the package in at the end of the day or when they are not busy with customers. Recently, the USPS carriers have not been scanning pre paid packages in and updating the tracking number and simply just delivering the package, also not confirming a delivery status. After 8 days of the tracking number not being updated I filed for a missing package. I understand packages do not go missing for long and eventually get delivered or returned to the mailer. It has been 14 days and no update.

So many times when I purchased something on Amazon, it is failed to delivery. At most time it's even unable to redelivery and I have to call a Uber to the post office to pick my package up. Also sometimes I cannot find my package when it shows the package is delivered. When I asked the officer, they said they will help me find it. However, I didn't get any response after that.

Shipped two packages on the same day from the same location to a customer. They have lost or misplaced one. I opened a case online and no response whatsoever from USPS. This is horrible, they just lose stuff and won't even respond to inquires. If this wasn't a government run business it would have been shut down a long time ago. USE ANY OTHER CARRIER!!

The carriers in Philadelphia are the most illiterate lazy mail carriers in the country! There have been way too many times where my mail has been put into the wrong mailbox in my building's mail room or the carrier (which is constantly changing every day) lies about delivering the mail on a certain day when in fact they just didn't feel like walking up a couple steps to our building's front desk to drop off a small lightweight package. What's even worse is that I live in an apartment building with 500 apartments occupied by people who HARDLY return misdelivered mail either due to their constantly going on vacation or just being dishonest (I once had an INSURANCE bill kept by another resident for 9 MONTHS due to the mail carrier putting it the wrong box).

The post office has to be the worst option for shipping anymore, they are totally confused and make no sense. I purchased an item in Mass and I am in PA which normally is a 2 day trip. Take a look below. Now going on 2 weeks with none in sight.....pitiful. Keep in mind I am in Harrisburg Pa. The package was here and then nobody cared and it got sent onward? Additionally went to my local post office branch to buy 4 books of stamps and the clerk ripped me off and charged me $44 for 1 book of stamps. Crooks.

I used the shipping service from LA to Miami. I was sending some fine crystal chandeliers and vases that my grand mother gave me as a wedding present. Even do I paid for the fragile stickers my stuff arrives completely broken. It's a shame they dont care about it. They didnt gave me any solution. I suggest to you pay for a better service with a professional company instead of using USPS.

I purchased stamps at the Snow Road post office in Marshfield, MA on May 9, 2019 at 11am. The woman who waited on me when asked if she had other stamps beside American flags waved her hand at the wall displaying the choices, I asked her what was available as not all choices displayed are. This person was obviously unhappy in her job, when I commented on her rudeness she became irate and complained about me in a loud voice to her coworker. I apologized saying I was sorry I offended her. I have never received this type of attitude in any place of business that I can remember and will discontinue going there.

VERY BAD CUSTOMER SERVICE!!!! I order a special item from China. After I waited long days for shipping .... Now has been 15 more days waiting because the USPS postal supposedly used my old address. So I call 5 times to the 1800 customer service. They got time enough to solve the problem but they wasn’t able to help me, in the last call they just told me my package is going back to China.

Because I am unable to give tracking packages a negative number of stars, I have to give it a 1 star. I send out legal documents on a regular basis and at least 50% never get signatures. That's a big fat "F" when I was in school. Very frustrating. Maybe the docs get to the client but I have to call to confirm. So we're paying extra money with each package for tracking which is basically for NOTHING.

Absolute worst service ever. Never using this company for shipping ever again. The package is on its second week of being late past the delivery date. The package was expected April 22. They never followed up with the investigation case I filed and they refuse to let me speak with higher authority. I have to have this package by next week and I'm not waiting another week because they are lazy. It's a shame because I have to be on hold for an hour before they can assist me, only to tell me they will work on helping me solve this problem.

I expected my purchase from ebay around April 22. I checked the tracking history and found my package was sent to my state NJ, resent to CA where it was sent from and now I have to wait don't know how much longer before I get it. It's shameful when you consider the money these people get paid and still can't be efficient in doing their job.

My package was suppose to be delivered at 8:00 pm April 22, 2019. I have waited for a really long time for this dress. Well USPS came at 2:20 pm. Someone was at the address, but USPS did not leave my package. Instead they did not even knock on the door. The driver said no one was there to sign for the package and left that message in their system. When I tried to call customer service I got the run around voice command service for 30 mins. It took 30 mins to finally find a live person to talk to and complain. As of today I do not have my package and pray the redeliver today.

The most terrible experience ever! While applying for an Italian Visa, you've got to take a prepaid Priority Mail with your address pre-written for them to dispatch your passport with the visa in & you're handed the tracking id. We are to fly next week and it's been 2 weeks since the package has been dispatched by the consulate. We've filed a complaint with the USPS but no one has been doing anything about it. We've made multiple visits to the 10022 Post Office in NY and each time, we're asked to call the people in the sorting area who refuse to help us and say "it's not our job to do this for you". They're extremely rude.

I don't ship as much now as I did when I sold on eBay but USPS remains my favorite. I usually ship small to medium sized items and I love the free boxes and the price and I never had a complaint from a customer over shipping costs or poor packaging. Twice I needed professional packing for expensive artwork and other than that my post office served me and continues to serve me so well. It makes a huge difference to me to be helped by people who have know me for years. They always find the best way for me to ship anything.

The mail to my home is coming later and later. Used to get the mail about 1 pm and then it went to 3 pm. Now some days I get my mail at 9 pm! Usually sits in my mailbox until I can get it the next morning. When is this going to improve?

I ordered a package from Granger Indiana. I live in Columbus Indiana 200 miles apart from each other. I have never ordered anything online, or had anything shipped to me. I ordered my things on the 10th and they were taken in possession by USPS in Granger and was supposedly shipped out the same day at 5:01. I got a message saying left Granger arriving on time. It's a signature required package so I called my mother in law where the package is to be shipped, and she said nothing has arrived. I checked status and it says arriving late in transit. It is now the 18th, and it's not updating. I have filed all things I can through USPS and they know absolutely nothing about my package. I am very frustrated because this is a 700 dollar package. I will never do this again no matter the outcome. This has me so stressed out thinking I'm going to lose my money!!

I have for the last 2 years I have received only 2 packages on time and on the day to be delivered. I have a company that sends me 2 packages a week from clients or prospective clients so how unprofessional do I feel or look to my clients? I have had a package lost in a “loop” for 17 days and it was Christmas gifts for my daughter and found out by myself taking my own package down. Finding it 2 days before Christmas in Richmond. The lady even said it was there but couldn’t give to me because it was only a sorting center.

Do not ever use USPS for international shipping. I shipped a small box of table runners from CT to the Caribbean on March 27th for my daughter's wedding. No one knows where the package is or why it hasn’t been received. I’ve called and left messages with customer service - no response. I spoke with my Postal director in my town and was told they don’t guarantee delivery? Really? Why did you take my $110. If you don’t provide the service. She also told me that once the package goes through customs they have no idea how to track it? What? Why give me a tracking number. No responsibility, no accountability? What a scam! Another government run mess. Do not use.

Since the last 2 months I been losing money covering delivery warranties on eBay because of USPS slow delivery service, this is terrible for me as a small business owner. First class is taking more than 2 weeks to be delivery from coast to coast and OPA LOCKA DISTRIBUTION CENTER in Miami, FL is taking up to 5 days to start distribution services, PLEASE USPS HELP! FIX THIS ASAP. I am paying around $80.000 a year on shipping services. I expect a better service.

I've had several packages delivered via USPS over the last couple of months and many of them have arrived late. When I check the tracking, it says "In Transit, Arriving Late. Your package will arrive later than expected, but is still on its way. It is currently in transit to the next facility." I had one package coming from Indianapolis, IN to Jeffersonville, IN (roughly 100 miles).

I have ordered a time sensitive computer part for a corporate repair, it said the delivery was to be Sunday the 14th. Was at the business all day, The driver claims that the business was closed, we were open even longer hours for this time sensitive part to arrive, our cameras never saw a USPS vehicle. They claim also that it was on the truck today, and we have received our truck today... I would trust a random stranger in his jalopy before I would trust USPS ever again.

There is a small box available but, it actually looks very petite!!! Consider the medium and large box that are good. There's no comparison of the size box. I’m only writing this is because my children are all out of state and if I need or want to send them something it needs to go into a medium box because the small box is not enough space and the medium box is too big. Depending on what I’m sending.

I was out for a morning walk. As I entered the intersection a USPS bulk mail truck made a slow and go stop. As I panicked witnessing this large truck barring down on me made a gesture as I was in near center of the oncoming truck, the driver made numerous comments, stopped his truck, dismounted and charged at full speed. In a rage struck myself. I made no other actions or comments. The USPS protects their employee. I was attacked in my early morning walk. Had a stiff arm for few months. No local attorney will handle this matter.

I had an iPhone 6 Plus shipped to me from Mess Az. By the time I received my box, it was empty. I've reported this with them, and they're saying someone would get back to me. That was over a week ago now. Apparently, USPS is no better than 3rd world countries mail service and they have no problem with my property being stolen while in their possession. Nor will they respond or investigate to arrest the thief.

This is the WORST company ever. I've seen slow, but never incompetent. This entire company is a joke. I'm trying to receive my parcel from two vendors from Etsy and they used this disgusting service and I haven't received anything and neither is the tracking system working. Really pathetic!! Don't even deserve this 1 star we are forced to give.

I purchased a package online and used USPS to ship it, the original delivery date was emailed and order confirmed, they shipped it all the way from Germany and it arrived on the date it said but at a different post office that is not my own, however I have had packages shipped to this location before and they were always delivered on time. I called the USPS and asked them why they had not delivered it yet as it showed on the tracking it was sitting there in the post office, he replied they don't deliver to that address so they returned it all the way to sender. I live less than 10 miles from that location, they never called me or notified me. No instead a lovely clerk named Chris decided he would just send it all the way back to Germany and treat me rudely when asking why and how my address was "undeliverable" with no access to my mailbox.

I ordered an Oval Exhaust Flange. It was being shipped from Syracuse NY, 3.5 hours away from where I live. I checked its tracking and I find out that it is now in Coppell, Texas. Explain to me how that make any sense.

I went to the post office to mail 65 wedding invites in person. It cost $4.06 per envelope to mail them first class. I was told they would take 2-3 days at the most to arrive at the various destinations. I dropped them off on 3/28/19. Half of them left the FL post office 3/30, and half of them did not leave the facility until April 6. As of today, April 9, over 12 days since I dropped them off in person, I have 27 tracking numbers that say "Your package is moving within the USPS network and is on track to be delivered to its final destination. It is currently in transit to the next facility..." with no update other than it left the FL post office April 6th. This service is completely unreliable. Do not use them for ANYTHING important where reliable service is needed. I will never use USPS for anything ever again.

USPS needs to do its job correctly and deliver its mail and packages on time instead of delaying or losing them. If they cannot do that they need to be privatized. There is no reason for the crappy service they have. No other business would survive very long if they operated the way the Postal Service does. I sent a package to my granddaughter in Colorado. I sent it on 3/28/19. It was due to arrive on 04/03/2019. On the due date it kept saying “Your package will arrive later than expected, but is still on its way. It is currently in transit to the next facility.”

I shipped a package on March 22, the bride's wedding was April 6th. USPS said delivery was 3/26. Then delivery info disappeared, contacted USPS 6+ times, was never called back. The flowers are now being delivered today, 18 days after shipped. Missed the wedding - EXCEPTIONALLY HORRIBLE SERVICE.

My envelope was supposed to be delivered in 7-10 business days. Here I am after 20 days. Still not delivered. Wish they had informed me about it being NOT A GUARANTEED DELIVERY when I sent it. I was told it is a 7-10 business days GUARANTEED DELIVERY.. Hopeless.. Will never use USPS again for international shipping.

Priority Mail is not a priority! It takes USPS twice as long to deliver a package than any other shipping company. This is absolutely unacceptable, especially when you're paying for a so-called service. There needs to be a shake-up with USPS and it starts at the top of the shipping chain. I understand around the Christmas season, but in April we have issues getting packages that are said to be delivered and it's 3 plus days later at best?! Time to pony up and pay FedEx or UPS, and know it'll be delivered on time.

Why should someone pay for a service that you don't deliver? For the past 3 months I have been waiting for my mail. I have tried to tracking it online, but all it says is that the mail is in transit, (three months now!) I tried searching for my mail using "USPS Missing mail" - not been successful for a month. Tracking via phone always gives the same answer, "..originating mail is preparing to dispatch this mail piece.." I would not recommend USPS, especially if sending mail from a different country. So disappointed!

I have several issues with USPS: First, I feel like USPS cannot deliver anything on time anymore. Tracking will show that something is being delivered by "x" date and that date will change constantly. I rarely get a package when I am supposed to anymore. Second, I have informed delivery that shows me what my mail is. I have had several pieces of mail never arrive, one of them being my mortgage statement. We just moved into our house, and we have a cluster mailbox. I have been waiting for my mortgage statement because the original mortgage company sold my mortgage.

I paid extra to send a small package Express Mail rather than Priority Mail, because it absolutely needed to be there on time. It only had to travel to three towns away, and had three days to get there. It has now been a week and it still hasn't been delivered. Additionally, I am currently waiting for a package with nearly the exact same story, it is late, sitting in LA, and hasn't moved at all for 48 hours. I have tried to fill use their forms online, and those don't even work. I have called, but they say "Sorry, there is nothing we can do."

I would give zero ratings to USPS. Their service is terrible. Mine was an international order. It has been 30 days now and I am yet to receive it. They don't respond to search requests. Calling them is totally useless since you are basically talking to a machine. I tried filing a claim but my tracking number is apparently invalid. It is frustrating because now I have no means of getting my parcel back. USPS should realize that because of their pathetic service our money goes down the drain. Get your ** together USPS.

I have changed my address two times online. I have called the post office SEVERAL times. I reached the manager one time. She said she was going to fix the issue of me not receiving my mail. She DID NOT. I called her and she ignored my voicemail. Left another voicemail. Not sure what to do to get my mail sent to my address of 1+ year.

If I could give 0 stars I would. To make a long story short my package was stolen. I submitted a complaint and spoke to a woman by the name of Krystal who could not comprehend a single thing. It's mind blowing that she's even working in customer service. Of course nothing will be done and she closed the case. I will definitely avoid receiving anything else through them.

Package was left on doorstep when package clearly in big handwriting marker DO NOT LEAVE at DOORSTEP, 2 packages were delivered to doorstep 4/1/2019 when the packages were clearly marked NOT TO LEAVE. I have had PACKAGES stolen from my doorstep. And was not success in getting back or refunded.

I ordered an item from Amazon and was supposed to be shipped by USPS to arrive today, but instead they did not deliver any item as I waited for my package by the door all day long. Instead they decided they would just mark my order as "delivery attempted, USPS tried to deliver your package". They promise to ship your item in two days, but when they realize they cannot they mark it as attempted delivery. Please fix this issue USPS and Amazon!

If I could rate USPS no stars, I would. I purchased a package from Amazon on Monday, and I have 2-day free shipping. The package was supposed to get here on Wednesday. I got a notification that the package was delivered inside of my mailbox. I went to check, no package! I have a lock to my mailbox, so I know no one tampered with it. I reached out to Amazon and luckily they are sending me the same thing at no cost. I am extremely disappointed and aggravated with USPS. Seems like they have a lot of issues, need to get their stuff together!

Today is 03/30 and the "professionals" at USPS CINCINNATI managed to keep a package in the possession for FOUR DAYS now. Not even an attempt to contact me or the shipper, no way to reach anybody at this pathetic location. What a complete bunch of useless ** working there.

This company is horrible. They completely lost my package and can't do a thing about it. I called customer service and was on hold for 45 minutes before I was able to talk to anyone. Nothing got resolved and I'm out money. USPS screwed me.

We are an online retail business. We ship about 250 packages per day. USPS recently, for the second time this year, mis-scanned our packages upon arrival, scanning them as "arrived at final destination" rather than "received, pending shipment". Hours of questions from our buyers, just like the last time the post office did this a month ago. Like last time, the post office stated that all items would arrive normally, despite the mis-scan. Many of the packages never arrived. Also like the last time, the post office showed us a useless tracking history on their computer that showed the packages delivered at the correct addresses, pretty much telling us to go away.

There has absolutely been a very noticeable change (for the worse) in the past few months, not only in the overall service level I have received from the USPS but more specifically, with their "tracking service". There have been at least 4 to 5, small to very small, packages that have been delivered to me several days (sometimes more than a week) late, but what's worse and far more frustrating, is that their tracking system is so horrible that it's often times completely useless.

I had a package ship on on the 20/03/19 and to date it's at a halt. I have another package and that is at halt since the 13/03/19...and nobody seem to able to tell me what's really going on!!! I'm frustrated!

Express mailed live animals from California to montana. Can drive in 20 hrs. Took 6 days first time. All died. Second time shipped they made a mistake and shipped live animal from Sacramento to San Antonio instead of Montana. USPS workers refused to water or feed or ship over weekend so died once again. Third time, still haven’t found. This is animal cruelty. Then I call customer service. Hold for 50 minutes and get told hmm. Idk why but yup tracking showed that. We will refund you. Better luck next time.

It's bad company I ever seen. They are rude. Never fix any thing. They don't care. Mail always missing. I guess the delivery people using drugs that's why they lose our mails because we lost a lot and every time we talk nothing change... So I advice whoever has problem with this stupid company report them to state senators because they need to punish.

I like USPS. The prices are fair and the service is excellent in my area. The tracking makes checking for delivery easy. I have not had any problems with damage in several years. The employees are friendly and helpful.

What a horrible customer hotline. Literally say "Representative" or "Operator" and it just restarts the menu list. And if you can FINALLY get sent to a rep, they are unavailable. It was 2 pm Tuesday and it says to call back during office hours 8 am to 4:30. Umm ok?

I am beyond furious right now with this courier company! The customer service is just ridiculous and you can never get a hold of anyone due to the wait times. I’m Canadian, so I cannot send an email to them due to the site asking for “zip codes,” which I cannot supply due to having “postal codes” being in Canada. I have a tracking number from where my package is coming from and the updates on my delivery has come to a halt for more than a week now. The status has not changed and I also paid for priority international shipping!! Poor postal company and I am totally disgusted with them! I will be extremely p***ed if I do not get my package! I will be losing money!!!!

I should have known to ask the seller on eBay to use UPS or FedEx. The package was delivered almost a week late, and when reviewing the tracking, it displayed that it was delivered to my local distribution site and then was lost and returned towards the seller's location prior to finally coming back to my home. Although UPS and FedEx are much more expensive, their reliability is worth the price.

I waited 30 min on the phone maybe even longer than that to have USPS customer service be completely rude to me. The woman greeted me in a monotone annoyed voice and immediately became disrespectful about my concern. I had given my package to the post office (with printed label from retailer) on the 14th. I checked my tracking today (22nd) and it states that my package is still at the post office. Hasn’t been sent out yet! I asked the women to check again and make sure my package has been sent and she rudely told me that the address I had did not match the label and she couldn’t tell me the status.

I have had it with this post office at 46th and Cottage, because all of them are a bunch of liars. I have been waiting for my package all day. The way my buildings, buzz in system works is that it goes straight to someone's phone, which in this case is my sister's. No one tried to contact about getting my package. But when I checked the tracking information it said that a delivery was attempted, when again NO ONE CONTACTED ME, so I go downstairs just to see if they might be there which of course they aren't, and I check my mail box to get the missed delivery slip, and it's not there nor is any of my mail, so I don't know what they did.

I ordered a sensitive bare latex mask and paid 15.00 for 2-3 day delivery. My package has been stuck in Utah where it was mailed from for 5 days. I had to contact the maker in which I now have to return as the seller can't say if the cold weather they have will hurt the mask. So now I'm out a 1of 1 mask and it's all due to USPS postal service incompetence to deliver by the date so my money and everything is tied up probably for the next month... I'll never make the mistake of shipping USPS ever AGAIN. I'll use FedEx or UPS...

We came home from work to find half of our mail in the mailbox and the other half was thrown on the ground outside. Very easily could have blown away, we documented all this. We took pictures. Also I have on video the mail carrier doing this.

I am a seller on Etsy and all the estimates given on Etsy and the USPS site are completely off!! I've had over 20 Priority Shipping boxes arrive over 5 days late, let me not even start with 1st class. My items are time sensitive and this is making me lose so much money because I feel bad for my customers. Sometimes a package going to Texas goes to a state WAY out of the way! It is crazy!

This is the worst shipping I've ever experienced. I've gotten better just from USPS. They do not honor their two day shipping after charging you an outrageous price. Only a select size boxes that are again overpriced and why I don't know because like I mentioned before they don't honor their 2-day shipping. When they lose your mail you might as well forget it they ignore those emails to track lost packages and they never get back to you a month or two later you'll get an email saying that it's just gone.

I needed to send a small package to the Netherlands. I went online last night and was able to print out a shipping label: Priority Mail Flat Rate International Padded Envelope. I went to the Bryant Park Post Office this AM and the attendant looked at the shipping later and sighed "oh jeez" like he had never seen one before. He then told me "We don't have the padded envelopes here, you have to go another post office like at Grand Central." When I questioned that this seemed like a big facility and I was surprised they wouldn't have them he looked at me deadpan like I had insulted him and said "Well I went to BJ's last night and they didn't have hot sauce."

My mother sent a "Registered and Insured" Cashier's check from Leesburg, FL to Chattanooga, TN for attorney fees to the attorney's office in Chattanooga, TN On March 4, 2019 and it was scheduled to be delivered on March 7, 2019. A signature was required and it still has NOT been delivered. It never even left Florida. It went to Orlando and got stuck in a safe in Tampa for 6 days and is still there. But Customer Service could not even verify it was actually in Tampa. Yes, she should have just wired it but she is "old school" and grew up believing the Post Office was the "safest way." No longer at all.

I bought shoes from Ebay site for my son. This is a hard pill to swallow to lose $185. We paid for them online with my Walmart Bank card. I ordered them on 3/3/2019. I checked my tracking on 3/7/19 and it said they were delivered the day before 3/6/2019. I was home all that day. No shoes were delivered to my front porch. I went to the Post Office on Longfellow Dr. and found out they delivered them to an abandoned house beside my residence. That's what she said. This house has been abandoned for 10 years. They said that was the address that was printed which 4873 and my address is 4863. A error. Why didn't she knock on the door if she delivered them there. "You can tell this house is abandoned." She says, "You can't." She told me it wouldn't do me any good to file a complaint. I'm hurting right now.

I am waiting on 3 packages that for whatever reason is not moving from that location. Today a 4 packaged arrived there and it's now moving on their new turtle delivery system which in my guess is not going anywhere either. I also sent out a package to my brother who lives in buffalo NY and it arrived there in Jersey and has not moved in a week. And I'm being told that it's lost. So now it's at 5 packages and no one can tell me anything but the same thing, "Please wait a few days." What is going on at the Jersey Distribution center. Do I need to go down there personally to claim my packages. Something really needs to be done. It's happening to a lot of people and businesses.

I get deliveries few times a week, to say the least. If USPS is a carrier it’s always a problem. My last delivery - they were suppose to request a signature and I was home all day. Instead they put a pink slip in my mailbox, so I can pick it up at the post office. I live in a private house - I guess they are just too lazy to come upstairs. Three weeks ago today I mailed back to the store five packages with the prepaid labels a total value $ 2400. The USPS tracking still lists all these packages as “received by post office”. The store has not received them yet - and that was domestic! Thanks goodness I kept a receipt! I wish they go out of business soon.

USPS stated they delivered my package at the front door. My door was open cause I was watching my son play in the front yard and she put mail in my box. But no package was delivered. That is a unprofessional bold-faced lie. And I will get to the bottom of this. So sad how this world is becoming.

I wish I always had the option to pick how I will receive all my mail and packages. The only thing you can count on with them is that your stuff will never arrive when it says. You can always count on your tracking to say, "Item is arriving later than expected but it's still on the way." I don't know how they are still in business.

Charged over $6.00 to ship a 5oz polyester t shirt to the state next door. They make over $70 billion a year and now you know why. Less and less people are sending letters because of stamp rates. President should step in.

First off, their customer support system is a black hole of uselessness. The automated system is terrible, and takes forever to talk to someone. I tried entering my case number, tracking, everything that I have on file that anyone has YET to contact me about the status of my missing package (it should have been delivered nearly two weeks ago!!)... And none of the numbers worked (it even asked me about letter in the case, none of them matched. Then asked me to only enter the numbers, only to have that fail as well). I tried my tracking number, still nothing. The system is useless. Also, the automated process is redundant, repetitive, and incredibly frustrating - just try to resolve an issue through the system, go head. Seriously... who QA's this process? Now I have to sit on hold between 30 and 50mins. This is absolutely ridiculous! The USPS is an embarrassment.

Well I was wrong. The USPS did come thru for me and issued a refund. I could have done a better job at sending the necessary paperwork to ensure a refund the first time. The lesson I learned is that the USPS will honor their insurance, you just need to know that they will deny the claim if you don't send in the proper paperwork to back up claim. Don't send screen shots from your phone. Print and scan to them full copies of transactions. They actually decided to play claim because of the problem I had with my mailman not reading my inquiry and not answering a simple request. He actually was a bad mailman, but he is also gone now too, and mail is back on track. The USPS website is a little slow, but it did work. Thank you USPS.

Not sure what has been going on at USPS but mail delivery of both incoming and outgoing mail is really bad. Many pieces lost in both cases. Just got a bill today (March 7, 2019) that was mailed on Sept 25, 2018 and this has been a common problem with my mail. Complaining seems to be futile. This is soooo frustrating! What is going on with USPS?

Website won't let me put in a claim for international service AND the package hasn't even left the United States. No matter what time you call your wait time is at LEAST an hour! Put in for them to call me back. They do 2 hours later and it's an automated service. No matter what button I pressed it wouldn't connect me to an agent. It just kept repeating the same "Press 1, 2 or 3" Deal and though I keep pressing the button, nothing. This agency should be shut down! I really hope another mail service would come along and obliterate the USPS. THEY SUCK!

They lost my parcel. For first three days after I placed my order, It showed processing and after that it just stopped. I tried to contact them. Their website asks 100's of questions before we can actually email to customer service and when I called customer service, It took me 58 minutes of waiting and then some rude lady answered who treated me like she is doing some huge ** favor on me by answering the phone call. She replied that she has no further information of parcel. So Who should I blame now? If it's not USPS's fault in losing my parcel then whose fault it is. By the way I never got my money back.

Updated on 03/08/2019: I wrote a review recently on priority mail and no tracking updates. I got an update yesterday. March 1st my PRIORITY package was accepted by USPS in the Bronx, New York. March 6th it had traveled to Jersey City, New Jersey. According to my map search, the Bronx is 20 miles from Jersey City. My Priority package traveled 20 miles in 5 days. At this rate maybe sometime in May I might get my “priority” package here in Virginia. I am stressed and frustrated to the max with the postal system. Bring back the Pony Express. I won’t drive this in the ground anymore. It’s nice to have a place to vent.

Package left Northern CA on Feb 28th. Same day made it to Sacramento. For 5 days said in transit on time (I am in Omaha NE). I was supposed to get it on Wednesday, after 5 days in transit it made it all the way to Los Angeles. Unbelievable, I could drive that in one day not 5. NO hope of it making it here tomorrow, it's been in LA for 24 hours now. Usually what will happen is it will be in transit again for 10 days or so and end up over in Des Moines IA. Then 4 or 5 days later it would make it to Omaha. Sick of this lack of service.

Last summer, a package disappeared off the planet, I got stuck paying for it. Another, went from New Jersey, into Ohio (where I live) To Indianapolis, to Tennessee, then KY; before it made it to me. Another Came from Alabama, to my post office, then back to Alabama, only to return and finally get delivered to me. Now I purchased a package from Mississippi, made it to Cincinnati the next day. And after a week and a half, it's gone missing! They tried to tell me they never got it, But I have tracking proof. Then they said it did arrive, but now they can't find it. So it's either sitting in a pile in their warehouse, or an employee stole it from the warehouse. I am so stressed. I keep praying they find it. I'm calling them every day til they get sick of me. I want my package!! If it never turns up, I'm out way over $100.00. I am just sick over this!! How hard can it be to sort and reload on a truck to its final destination??? So incompetent... :(

This is FIFTH time USPS claims they have delivered a package to my house and there was no knock, no doorbell, no slip notification. I have went to the store and told them how terrible of customer service they have and I continue to see that they haven't changed one bit. I will now have to go to the Manchester Rd. St Louis location to pick up my package. I wouldn't be furious if this wasn't the FIFTH time I've had to do this. This is unacceptable. Not a doorbell ring, not a door knock, not even a physical note left on my door. I'm furious. I can't stand USPS and I wish my companies would boycott them for their terrible service.

USPS is a nightmare!!! They deliver if and when they want. Leave notes that they tried to deliver when they didn't because we sat there and watched them put mail in the box and drive by. They state that an item has been delivered when it wasn't put on their truck. And the latest we are currently in a temporary location where we have an address without mail service. The post office will not deliver here (UPS and FedEx will) but they will not "hold" my packages for pick up either unless I have a PO BOX. BUT THEY ACCEPT THEM FROM AMAZON! So they are willing to take them and hold them for an unknown amount of time and then send them back. But not allow me to come pick them up??? STOP STOP STOP USING USPS PLEASE!!!

Updated on 03/02/2019: A follow up on my previous review. I discovered that when USPS makes errors and sends a package to other than correct location, the tracking history is edited and these errors are deleted. That means that someone looks at these histories and edits them. The tracking history only reflect the things that were correct. I have the true history because I signed up to receive emails when the status changes. So the saga continues. My package went through the Coppell distribution center and then to Melissa Texas NOT Anna Texas as addressed. Now my package is back at the Coppell Distribution Center. Only God knows if I will ever receive my package. I had hope, since Melissa and Anna border each other, but alas the package has to go back to the Distribution center. Maybe They will send it to the correct post office this time. To correct my last post this stupidity is apparently throughout the postal system, not just Dallas Texas.

Ann who runs the Keego Harbor, MI post office is amazing. She is the most helpful person and patient and kind and works so hard. I hope she is treated well by the POST OFFICE. She really makes a difference.

Postmaster Heather ** is hands down the worst human I have ever met. She is mean, rude, authoritative and while employed by the government, certainly not working on your behalf. I was thanked by people at the PO yesterday as I had to make a scene to get Heather to come out of her office and assist. Others explained, they appreciated what I was doing because it is the worst office every. 85 poor reviews on Google. her staff was not helpful until they knew I was ready to have this horrible person canned, then they were more than helpful. She treat her staff horribly therefore the staff is unhappy unmotivated and making customers mad. This trickles down. GET RID OF HEATHER!

Had an envelope requiring signature coming to me. I received a note in the mailbox saying they could not deliver because nobody was there to sign although I was home all day. Used the online tool to request redelivery the following day. I watched the mail carrier deliver mail to my box and move on. Called the Post Office (Olathe East) and they said envelope was there and available for pickup. So the upshot of this is that carrier is too lazy to get out of the truck and walk to my door but it's okay for me to have to take time out of my day to drive to the PO and pick it up. If you need something delivered properly, best to choose UPS, FedEx, or any other private entity.

Been tracking my package and it was supposed to arrive yesterday. Had someone home all day waiting for it and when I got home still said out for delivery so I waited going on 7 pm. They send an update saying no access to make delivery. How is that possible when there's no gate or anything of that matter to stop you from delivery and I had someone home all day waiting for it so there wouldn't be a problem with the delivery. You either was too lazy to finish your jobs or lied because you couldn't follow through. I usually don't write reviews but that ticked me off... Not happy and now I'm seeing other reviews. My order better not be broke or I'm coming up there and blowing up.

Since I moved to Decatur, GA, I have been lost 3 packages delivered by USPS. My mailbox is keyed and there is no way package can be stolen. I have a Ring doorbell so that any movement in front of the house is recorded. USPS wrongly report delivery of packages. I did not have this problem until I located to Decatur GA. USPS has a bad reputation to begin with but USPS in Decatur GA is the worst!

I had two packages coming today. I waited in front of my house for the mail carrier. The carrier had only one package. I asked about the other and she said she knew nothing of it. I just received an email saying "no access to deliver". Showing that they tried to deliver it at the exact same time as the package she actually brought. The package that I received today was supposed to be delivered yesterday. But I received an email stating "no access to deliver". I was home the entire day (it was a Sunday). I feel that they just can't be honest when they can't get the delivery right.

I chose to ship my package for priority mail 1 day express but one week later still have not received anything. Every time I called the customer service, they just told me they were investigating. This is really important to me because it is related to the government with the tight deadline. What a suck service! Please avoid this company.

I live in Cleveland, Ohio and the past few years I am noticing that home delivery is getting worse each year. I signed up for informed delivery through email and notice I actually only get 65-75% of my mail on a weekly basis and I still neighbors mail. I am now forced to get a post office box just so I can my mail. When I call and complain I am always given the wrong phone numbers to call or get the runaround. I have complained to the postmaster generals office and nothing has changed. I don't know if they bad equipment or the carriers don't mind not carrying less mail but I give up on home delivery. I will do more online transactions along with a p.o. box.

I have been selling on eBay for over 20 years and the last year I have had more items broken than all my year's selling. I pack well using bubble wrap and styrofoam, send priority (in their boxes) and they still somehow manage to break things. I am not sure what to do or how to report the problem as I ship all over the place.

If there was a 0 or negative star rating, that would’ve been my review. Had to track a package sent from Texas to Canada. Called USPS three times. Each time, the wait time was around 45 minutes. I was passed around from the domestic to international departments. At the end of the call, there was no resolution. With the pathetic service received, you’re better off lowering your cost and sending these jobs to call centres in India, Philippines or South America!

I live in a rural area. The carriers bid for the position to deliver out here. If you can't handle it or don't want to do this job, get the hell out so we can receive our mail! I'm now being forced to go into town and rent a PO box so I can hopefully pick up my own damned mail. Why can't anyone just do their jobs anymore?

Did my first mail hold starting 2/8, and revised end date to 2/15. As of 2/20, mail delivery to my address has still NOT resumed. After waiting on hold for over an hour the other day to speak with Matthew, USPS CS clerk, he informed me that regular mail delivery was supposed to resume 2/16, and I had 10 days to pick up my held mail. He also gave me the local Citrus Heights/Fountain Square (CA) post office telephone number to call to confirm my mail delivery resumes immediately, but they won’t answer the phone, ever!! Tried six times. So I called the USPS 800 number, and again, per Kathy (CS clerk), mail delivery should’ve resumed on 2/16. I requested she or a supervisor call the CH post office to confirm mail delivery resumes, and guess what, the post office’s have ZERO ability to call other post offices! Are you kidding me??

I been mailing letters and boxes for many years now. My experience is that the USPS has lots of business with not great service towards the customers. I didn't get some letters from overseas. Everything has to be written perfectly on the letter. If not it's not going to be delivered. When I get my receipt in the post office they want you to take a survey. But for what? To see that this business is overworked with its load?

I have no issues with my local post office. They are great, always very helpful and they quickly answered the phone but if you need to talk to the USPS representative and ask for their help then good luck to that. First I waited for almost an hour on the phone without any luck talking to someone. I hang up and called again, this time I requested to have them call me back. After about an hour 1/2 later, A representative called me back. She tracked the package and told me where exactly the package was. I asked for the reason why it was not delivered. She said the address was insufficient. I asked if she can correct it but for some reason she can't help me. She told me to call the local number. She gave me a local contact number to call but unfortunately that local number does not work.

I have had problems with the carrier not delivering packages for 2 years. He falsifies delivery records (he never even puts the packages on his vehicle) and lies about safety. According to him, everything is unsafe. I'm surprised he even leaves the local facility... or even shows up to work. After all, he could get a paper cut. The carrier complains about safety, yet there are no safety issues with the UPS or FedEx drivers. UPS and FedEx have delivered here with zero issues my entire time living here. My lazy liar carrier makes me pick up everything. We have to take time off work to pick up packages and drive 20 miles total even though we have made it very easy for the USPS to deliver them. I have complained and argued numerous times with zero progress.

I have had numerous issues with my local post office with receiving packages. My regular carrier and subs tend to not want to carry packages with them. I guess because they don’t want to lug the weight. So they leave the packages in the truck and try to drive the truck up to the house to drop off packages. But most time they forget and drive off. I have a business and I use my home address for some of my mail to come to. I had a package that had my name and business name on it with the address.

It company employed many people with the most nastiest attitudes. They make you feel the customer is not important. Often the rudeness turns me to search for other shipping company. The distastefulness how they handle one's parcels is very disturbing. It is very upsetting that when we pay extra for shipping an item that is suppose to be delivered by a certain date and it never is delivered on time. I will no longer do any kind of business with USPS company. Between the theft of our packages from the employees and not attempting to deliver to receivers address and leaving packages unattended for anyone to take is disheartening.

Two packages have been missing, one was mailed in December and the other mailed Feb 7, 2019. Neither package was received and the tracking information says in transit. What is so hard about sending a package in the mail? Both items were taken to a post office and mailed first class and should have been delivered within a week. I called and waited on the phone for an hour just to be told that they would check on my package and would call me back by last Tuesday. Then they said if they did not contact me by Tuesday to call back. I mentioned I had already spent my time online trying to track both packages and I also followed up with a phone call and now they want ME to call them back if THEY don't call ME back. And waste another hour? Horrible service.

I use to love this company. Always had packages delivered on time with Priority but something has happened over the past 2 years. I've had a package being mailed from New York to Florida by Priority take 10 business days with complete nonsense tracking. Just this week I mailed a package from Florida to a friend in New York. I dropped the package off at the post office on Monday and sent it Priority. Tracking now shows that the package reached LOS ANGELES, CALIFORNIA of all places on Wednesday. How does a package that starts its route on the EAST COAST to another location on the EAST COAST end up on the WEST COAST two days later? Now tracking just says "In Transit to Next Facility". Makes zero sense. I'm glad the package wasn't time sensitive but I'll never use USPS to ship anything ever again. This company has turned into a complete joke.

USPS is the only one I have good luck with. Every time I use FedEx or UPS there is nothing but aggravation. USPS is always second to none. Thank you for great service and customer support. It's nice when things go smooth without aggravation.

On 2/12/19 the carrier AGAIN hung a package on the flag of my mailbox. The mailbox is broken and down. The agent at my local post office was very dismissive and told me that the carrier did the right thing (hanging the package on the flag) because I had probably not filled out some form telling the carrier where to leave packages! I tried to enter a complaint online but it would not go through. I waited on the telephone line for well over 1/2 hour and was then told there was nothing that she could do - that I should contact my local post office again.

Simply put, forcing callers to wait on the phone with hold music for 45 minutes is a terrible practice! Offer us the option to receive a callback! Do you think we can just sit on hold and now allow our lives to move forward? I have other calls I need to make. I'm not waiting on you! Also, your driver attempts 1 delivery and brings my package back to the post office! What happened to leaving a slip and attempting to redeliver tomorrow! You guys are a joke.

Tracking No. ** - Domestic Shipping - Massachusetts to Oshkosh, WI - Ground - 1,100 miles. Received by USPS on 14JAN19. Arrived Oshkosh not until almost MONTH LATER! On 8 FEB 19! That rounds out to about 44 miles a day! Someone could have ridden a bike there in that amount of time!!

"On Hold For Over An Hour"...are you crazy! Why can't the USPS update their systems? If you have to wait for any period of time, they should have an automated system that returns your call when a representative is available. eBay does this. PayPal does this. So why can't the USPS do this? My issue was due to a USPS shipping label I created and then canceled immediately, because I wanted to add insurance. The shipping label as we all know contains a barcode. If a label is immediately cancelled, the barcode contains all the information needed to show that it was cancelled. So, why the unreasonable wait-time "Refund Pending"?

I was waiting on a package, a phone for my daughter in college. Granted there was a weekend in between, but the package took six days to travel 207 miles - inside the state of Virginia. No weather emergencies, no snow, no hurricanes just the postal service dragging their feet. When I go to the hub to ask if the package has the wrong address on it, maybe that's why it's taking so long, the guy looks my tracking information up on his 'phone' and when he realizes I was at the wrong hub, right around the corner from the delivery address, he stopped helping me!

I have lost 2 items in 6 months. They never respond. They just don't care. They only are polite when you have to pay and that's it. I lost $119 in two times when I go to USPS located at 2350 N University Dr. FL. I don't recommend this service facility.

I have lost 2 items in 1 year through USPS. Affirmative action at its greatest. Oh doesn't matter if you are not right for the job! I gave USPS tracking information and their response, "We cannot find any tracking information contact the seller." Around and around it has gone since January 7. Order place December 28, 2018.

I ordered a package from an online seller for dog treats. Per the company they've stated that it's in the driver's discretion whether or not the package is left on the doorstep. So guess what. The package wasn't left on the doorstep. I wish they would tell you that it's a signed confirmation order. I ordered a $250 keyboard from Amazon and it sat on my doorstep for the entire day until I got home. This was just $30+ worth of dog treats. So I setup a re-delivery to my job. A day later Monday morning the mail lady shows up to my job with the re-delivery slip and not the package. How the hell does that even happen? Now I can't get it. USPS has no idea where my package is. The dog treat online seller has no idea where my package is. I'm currently on hold for 1hr. Then a voice comes on and says "Would you like to check out the status of your delivery? Check out informeddelivery.usps.com." Freaking absolutely!

Envelope that was certified and mailed from Moscow, Idaho February 1st finally arrived in Boise Idaho February 8th. Really? Very very slow. Monitored the tracking. It left Moscow, routed to Spokane, Washington, routed to Seattle, Washington (WHAT?), THEN SENT TO FERNDALE, WASHINGTON where it sat because it couldn't find the address for our home in BOISE Idaho. Really! True story. OK - let's break this down. First of all the label was typed with very legible letters stating our name, address and our city of BOISE. Why did it get routed to Seattle? Why did this certified letter get sent and almost tossed in 'dead letter' bin? Who is running the USPS lately? And the postage went up on stamps. Give the USPS 1/2 STAR.

Had sent out a critical parts for manufacture and did not pay attention to the shipper selection screen. USPS was the default selection and they did as well of a job as would be expected of them... Part delivered to "individual" at an adjacent street name. We have still not been able to discover who took possession of this shipment or ever where it was delivered to. USPS has been rude and dismissive in their response, what little there has been. Massive amounts of money were sunk into the recreation and expediting of the machined components. Shipped next day by UPS with zero issue. USPS, not even once.

I paid for Priority Mail, Signature Confirmation. Tracking info kept saying "Alert" delay in shipping for days. When I contact the recipient, I was told, "Package had been delivered." Evidently, the poor delivery service did not scan for delivered. The website contacts don't work. Email says "not available at the time." Phone contact is quirky, when request for representative is finally received, you are told that "wait time is greater than one hour." It seem they know that no one will wait for an hour (less work for them). I cannot get Signature Confirmation online, as I am told that "package has not yet been delivered." Why are we paying for such rotten service. What are these people being paid for? Either shut it down or rehire competent and efficient workers.

I ordered a $2,000 gift to be delivered to my house. This gift was something that someone specifically wanted, and I could not feasibly go and attain it myself. The package specifically said that it had to be signed for. I was outside doing yard work and had been waiting for this package for quite some time. I saw a USPS driver drive past my house and carelessly toss a small box into my neighbor's mailbox.

Well. This is the second time in 2 weeks that I had a package from Amazon that was guaranteed delivered by date. Both times I received a notification that it was delivered to my porch! Both times I was home and did not receive! Talked to customer support and they said sometimes it happens on Saturday!!! Then why do they submit it as delivered? Pure garbage!!!

Package mailed from Lithuania and received at Chicago Illinois international processing facility. Then shipped to Philadelphia Pe. processing facility. Destination is South Bend, Indiana less than 100 miles from Chicago, but the USPS in their "wisdom" sees fit to send back to East Coast for hopeful return to the Midwest. Terribly inefficient, adds cost, effort, and time to delivery assuming it is ever delivered. The USPS is an absolute joke!

January 31 2019 I ordered 20 ounces of silver bullion. It was packaged and accepted by the Las Vegas postal service and checked in with a tracking number. After that it disappeared from the face of the earth. THIEVES!!!

I got for my birthday an awesome set of books which was being delivered from Germany. However, I was unaware that this would require a signature to be delivered. So, on Feb 4th I got a notification saying that the package was not delivered because I was not home (I was working). So, seeing that I scheduled a re-delivery for the next day the 5th, and got a confirmation and confirmation # for this request. So, on the 5th I stayed home all day waiting, however the carrier never showed up.

I have been up and down my entire town through several USPS locations trying to do THEIR job of locating my package. No one knows anything, everyone just refers to me to another location. Tracking says it was received 2 days ago by Location A, yet they claim they only distribute to others. I've literally been to every single location and no one knows anything. I needed the package by 3 PM today for my job and this useless company lost my equipment. Absolutely pathetic. I'd rather drive across the state to pick up my tools personally next time than go through this garbage again. Would save more gas than driving like a maniac wasting my time.

This place is HORRID. I sent my passport first-class certified mail from Dallas to a consulate in Houston on January 14. It was expected to arrive January 16. It is February 7 and they still haven't received it. The package shows "in transit". The customer service department in Houston is GROSS, lies and doesn't know what they are doing. My Congresswoman and Senator have currently opened a Congressional inquiry into this case. I should find out some updates about my case next week, but my package hasn't scanned since January 15, 2019.

My Daughter and Grandson visited me around the middle of January, 2019 for several days. A few hours after they left to return home, my Daughter realized she had left my Grandson's "blankie" that he had had since birth. She asked me to send it to her, and since it was going to a town 3 hours north in the same state, I sent it USPS. It was scheduled for a January 29, 2019 delivery, but never arrived. Now tracking just states something to the effect of my package is still on its way but will arrive later than expected. What a joke!

I put in a request for a re-delivery two weeks ago for Monday Jan. 28th and I am still waiting. I called customer service and was told that it was up to the location 10201 Flatlands Ave, Brooklyn, NY to honor and process my request. What is the point of your service if that's the case???

Why is it every time I need to mail something in Alexandria, MN post office there’s a line out the door? Why are there never enough working the lines down? One clerk, and I feel bad for him, he asks for help yet no one comes. Why? You’re a business... Don’t you want your customers to continue to come and be greeted with a friendly face and not wait in line for an hour or more? The women seem cold and catty, always demeaning one another when at the window, in front of customers at that. I have never seen another business look this pitiful.

We ordered a priority mail, the guy came to home and might be knocked the door. As it is priority mail, he has to give a call. He dropped a slip and not available again from last 3 days of re-requesting for redelivery. Online is showing in transit from last 3 days and not received from last 1 week though I have requested for priority mail to get the cover fast. Really really bad service. Rating as 1 is not worth it. I would recommend as -5.

For twenty years my mom has been sending my son his Christmas USPS and insuring them. We never had a problem until this year when our box had been opened. Was damaged and there was 500.00 worth of things missing. We took the box back to be inspected and had to leave it with them. Which meant no Christmas from great grandma because the post office had it. Now two months later and they deny the claim saying there is no proof of damage to the box. It was only put back together and overtaped but their thieving employees who get away with it and my mom who by the way is not wealthy and 500.00 is a lot to lose, is out all that money. I recommend that you never insure because all they are doing is padding their pockets with your money and denying claims. What should I expect from yet another broken government entity.

Delivery is terrible. I had three packages delivered to wrong addresses last week alone. It's an ongoing problem. It's been going on for years. Luckily two of three packages last week were actually brought to my house by the owners of those homes.

Use a different service...really. USPS has "lost" several packages and stated that they were delivered. I spoke to one of the supervisors and she said that some were scanned as delivered off site. When I put a complaint in with the postal inspector, the reply I got was that the packages were delivered, contact Amazon. I informed them that the building had cameras and gave them the contact info for the building manager so they can review them... They were not interested in viewing them. My thought is because they know their organization is crooked and my packages really weren't delivered. Terrible customer service as well.

On December 6th. I went to the mailbox to get my mail, because my ex-boyfriend had took the key and was living with the girl down the street **. When I went outside the mail girl was the young lady that I believed my ex-boyfriend was sleeping with. I asked ** can I get my mail and she said, "Let me get your ID." I told **, "You know I'm not giving you my ID and can you tell ** (my ex-boyfriend) who is living with you to bring my mailbox key. ** replied, "That's personal" and laughed. I advised her I'm calling her job. ** tried to put her supervisor on the phone with me. I advised her I will be going in person.

I ordered a few needed items from Amazon with a guarantee 2 day delivery. Where I am located Amazon uses USPS to help delivery their packages. On three separate occasions the USPS posted an attempted to deliver on the website but the carrier never came by my residence. The first two times I went to the local post office and my so called attempted to deliver packages was sitting in the back. The third time I choose to cancel my order because the purpose of getting things delivered is so I don't have to leave my house. I spoke to Amazon customer service representative and explain to them as long as they're dealing with the USPS service I will no longer be purchasing anything else.

WORST DELIVERY SERVICE, TRACKING NUMBERS ARE A WASTE OF TIME. Package does not come when promised and USPS takes no responsibility in the matter. If they were a private company and conducted their business this way they would be out of business! Waited for an hour and a half to speak to customer disservice! Now they don't even know where my package is! Will never use lack of postal service again!!! I will never order from another company that uses the lack of service USPS!

I signed up for Informed Delivery and everything was fine whole summer... When I get informed of any type of mail I receive it that day without problem until recently. Suddenly I would get informed of mail but it would not get delivered so I selected not received option thinking someone would check problem out. 2 weeks goes by I was expecting important mail from court but it never came so I called first 1 (800) 275-8777. Waited over 2 hours for someone to answer my call. Explained my issue and all this guy said is, "Select that you did not received it." I told him I have been doing it for 2 weeks... He said they need to take investigation and when I asked him how long does that take he said, "Hold on. I have to ask someone," and hung up on me.

I have had multiple packages go missing or show up late. My most recent package magically disappeared, no explanation why. Every time I try to get in touch with USPS I'm on hold for many hours, by the time I speak with someone no can provide me with any information about my package. I also purchased insurance for this reason and they're not going to cover the cost/value of the contents within the package. I don't understand how this acceptable or how this business is allowed to get away with the way they are currently operating. USPS is a joke and they are crooks. Something needs to be done about their service(s). USPS is not taking action, which is very frustrating. I advise everyone not to use USPS.

I have been force to use USPS through Amazon or eBay and every time there's either a delivery issue or the tracking time is completely off normally by 2-3 days. SMH. What a crap/fail delivery postal service; for being one of the major distribution company they have zero logistic skill. SMH.

I have carefully packed various fragile items and still had them delivered BROKEN by USPS. They must treat packages with brutality. No more. UPS or FedEx from now on. Bunch of incompetent monkeys and gorillas must work there. NEVER AGAIN USPS. YOU SUCK.

I have had 5 out of 6 packages recently delivered late, damaged, and one delivered to a neighbor. I packaged them myself when moving from Florida to Montana. I know each of them were secure as 3 had valuables in them. Sent priority mail and took 11 days or more each to reach me, I drove across country in 5 days mind you. They are unresponsive and deny insurance claims due to improper packaging. 2 of the boxes have forklift tire marks across them. Never again USPS! FedEx and UPS will get my business from now on.

I would have more accurate results stapling my mail to a bird's ** rather than paying for these people to just randomly throw packages and mail in other peoples mailboxes or doorsteps. My advice to anyone who counts on any type of delivery is to find another company or grab a bird, do not lower your standards to the USPS ground shipping.

Rubbish! Don't use USPS. Never see the worse company than this one. I don't understand why this company can still survive. My address it is right, because I've been looking for the front desk to confirm it, but still showed wrong and without any message it's been returned back to the UK on the same day! So why to record my phone number and email address in the beginning? Just for fun? Sending me an automated email could kill you? After that, I called the customer service and got an automatic reply, saying that I always had to wait for an hour and hung up when I waited for 40 minutes. Yeah, you heard me right. He hung up on me! Three times! After that, I couldn't track my package anymore. At present, my package worth thousands of dollars have been lost, and I will never choose this express delivery in my life.

Usually have to wait in line. Usually two clerks at counter. Just more convenient for me to go to post office than other places. So I put up with a little inconvenience. Only one time did I have a package go to the wrong zip code. How that happened I'll never know.

I've found that the delivery experience is dependent on who the carrier is. It has not been a consistent service, because the carrier has changed at least three times in the past year. Packages have been tagged as having been delivered; mailbox inaccessible; non-delivery due to presence of a dog, none of these being the case. My neighbor still has not received two packages that were reported as delivered via USPS. I encouraged her to file a complaint. Now, whenever I have the option, I will choose another delivery service; even if it costs more.

I've had a very bad experience with 465 Fordham Road Post Office. I personally have over a hundred complaints, from now and dated back to 2012. I've had 45 packages lost. I've been put on hold, it hung up on, more times than I can count. As we speak I have two open cases. It's very stressful, but I'm so glad I can share it with others.

I choose to ship with USPS because of their service and costs. I have been shipping with them using their online facilities for years now and appreciate the way they handle my merchandise. If you are not using them, you certainly should try their priority mail along with all their other services online.

Always deliver in a timely manner. Even on the weekends. Pkg never damaged. Friendly service as far as the driver when they deliver to me. Polite too. I am satisfied with your service. Thank you so much.

Have pkgs opened and damaged contents. Also, current two different letters addressed to the same address which are over a month old and not delivered. Have contacted both Post Offices and they both said the same thing, they will show up and rejected to trace the pieces. Both letters had checks in them and were greeting cards. The last item, different from above, was mailed in Los Angeles to Tustin CA and was postmarked 12-26-2018 and was received 01-07-2019... No weather problem in this 100 mile radius.

You'd think it was the USPS' first holiday season. One first class letter took 12 days to go from NJ to MA, 2 packages were in transit for an exorbitant amount of time as well. I'm disgusted. All had deadlines, which under normal circumstances should not have required paying for expedition, but I gambled and lost.

USPS gives enough options to send packages to most us locations for less than the competition in most cases. Priority mail with tracking is usually very reliable and confirms delivery by email. I have found the usps service to be the best option for my shipping needs.

I paid almost $7 for a large envelope to be mailed on Wednesday. It was not delivered on Saturday. It would have been delivered via first class on Monday. Post office said "it's not guaranteed". I will not use priority mail again.