USPS Reviews

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Updated Aug. 28, 2026

About USPS

United States Postal Service (USPS) delivers mail and provides shipping services throughout the U.S. Its services include first-class mail, priority mail and package delivery. Started in 1775, USPS provides across-the-board postal services, including domestic and international shipping, with a mandate to serve all U.S. residents.

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Pros

Affordable shipping rates
User-friendly tracking system
Wide range of shipping options

Cons

Frequent delivery delays
Poor customer service response
Lost packages reported often

USPS Reviews

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Page 59 Reviews 8480 - 8630

NinaCanyondam, CA

Reviewed Dec. 25, 2008

Our towns name Canyondam it has been 1 word since 1914.We have the first building put here by PG&E, when the road was built

Whom ever entered it into the computer system for the Post Office made the mistake of listing the zip code of 95923 as Canyon Dam, this is wrong it is Canyondam, 1 word.

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SusanToledo, WA

Reviewed Dec. 25, 2008

Mailed out a flat fee rate priority mail package on 12/15/08 from Washington State to Texas. A 2 to 3 day delivery(maybe 4 the clerk told me at the post office). The clerk told me I had plenty of time for it to arrive before Christmas. Great, my daughter will receive her own new digital camera (fugi $200) before Christmas so she can take pictures of her newborn and the children and email them.

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PaigeCherokee, IA

Reviewed Dec. 24, 2008

on 12/17/08 a priority mail was sent to me in Iowa from Wis. the tracking says mailing is in New Jersey. I called usps customer service 1. I was told call back tommorrow thanks and was hung up on 2. I'm going to put you on hold hung up.so no package and no one will give me an answer HELLO IOWA IS WEST OF WI.Everyone I have talked to total of 7 usps employees no answers

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KyrianPortland, OR

Reviewed Dec. 24, 2008

NO MAIL IN DAYS !! Mildly inclement weather, but people are driving around without any problems. Called to ask if / when delivery would resume. Nasty, rude response.

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TerryLos Angeles, CA

Reviewed Dec. 23, 2008

A 30-pound package I sent the previous week was returned to me, dropped off on the front porch with an ink stamp on it stating, found loose in the mails at los angeles BMC.

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SheilaRochester, NY

Reviewed Dec. 23, 2008

Mailed package December 18th, priority mail, which costs extra. It is now December 23, and they have not received it. The package was going 1 hour away!

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RSilver Spring, MD

Reviewed Dec. 23, 2008

Around 2:15pm today I was in traffic when I noticed a USPS driver's dangerous behavior. The woman was both eating and speaking on a cell phone while in traffic. This is very dangerous behavior and puts everyone at risk. The location was near Viers Mill and W University Blvd. The truck number was 2210045. Please have a conversation with safety information for this driver as well as all other USPS employees while on duty.

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CatherineRedwood City, CA

Reviewed Dec. 23, 2008

I ordered a smoking cessation device that was mailed to me, Priority, on the 10th of December from Fort Worth, TX. It's now the 23 of December and the package has yet to arrive.

The delivery confirmation number on the package says that shipping information was received on the 10th, processed and left Fort Worth on the 11th. After that no more information is available, the status just says 'Processing'. I called the USPS 1-800 number on the 17th to see what was going on. They took down the information and marked the package as lost. The woman I spoke to told me that she would have someone more apt to handle my question call me back withing 24 business hours. A few hours later a woman from my local post office called me and I redescribed the situation to her. She told me to give it a few more days due to the holidays. There's a lot of packages, sometimes things take a little longer, to quote her. The second package was Christmas gifts sent 2-Day to me by a friend in Kansas City, MO on the 19th of December. She also sent another package to New York the same day. Guess what? The package made it safe and sound to New York and, according to the delivery confirmation info, still hasn't arrived in California. Spoke to my local post office yet again to see what was going on and given NO definitive answers. All I heard was to wait and my 2-day package, should arrive to us late tonight or early tomorrow morning. You should receive it tomorrow. At this point I'm thinking, I'm sorry, 'should'? This is quite possibly the second package in one month to go missing on me. I don't want to hear 'should'. USPS needs to get their act together. What I find the most pathetic is that they have no way of tracking the packages themselves. They provided me the EXACT information that I found online looking up the DC number.

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EricCalhoun, GA

Reviewed Dec. 23, 2008

As Christmas arrives, I have been waiting to collect all of my packages. Today, I watched the 'temporary' or 'substitute' mail carrier bring my mail to my mailbox. When this carrier comes, we NEVER get our REAL mail, only circulars and presorted junk mail. After checking the box, I tracked a package on USPS.COM and was notified there that my package was attempted delivery TODAY at 9:23am. This is simply a lie and not true, as I watched the Red Mail Jeep come and Leave. Now I must get in my vehicle and drive to the local post office to pick it up. I think Substitute carriers only deliver the 'easy' (junk, i.e. Circulars) to make their work day easier and faster... this time at MY EXPENSE.

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RayCornelius, NC

Reviewed Dec. 23, 2008

No Mail

Wrong Mail Picked up part of mail

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DavidStafford, VA

Reviewed Dec. 22, 2008

My mother mailed a priority envelope from Sylacauga AL on 17 Dec 08 to me here in Stafford VA after the post office clerk assured her it would arrive in 2 or 3 days at the most. It did not arrive on the 22nd and I doubt if it ever will. It seems lost mail is typical for the Stafford Post Office and for the Postal Service in general. Our tax dollars at work!

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HeatherPullman, WA

Reviewed Dec. 22, 2008

Requested delivery of three packages from Washington to Michigan. Sent priority mail. Mailed on December 15, 2008 and they still haven't received the packages. I will never use USPS again. What a total rip off. Christmas is totally ruined.

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JenniferHonolulu, HI

Reviewed Dec. 22, 2008

For the past year and a half my mother and I have been having trouble with package deliveries. For some reason, even though someone is home and the front door is open, the mailman does not come to our door to deliver packages. He/she just leaves a pink receipt that says Sorry, we missed you. This happens about 90% of the time we receive packages. We both live at the above address, but I am away from school for most of the year. Thus, my mother lives alone most of the time. She is disabled and cannot drive. This makes it difficult for her to go to the post office and pick up a package. In turn, it takes longer to have the package redelivered, and is frustrating considering it could have already been delivered if the mailman took the time to come to our door.

My mother has complained numerous times to the main post office in Hawaii (Sand Island), but nothing has changed. Once, the person over the phone even told her that mailmen do not deliver packages to doors in our area because of safety concerns! That definitely does not sound like compliance with Section 508! This was even more troubling to hear considering my mom's disability. Sure, we may not live in the nicest neighborhood, but there is a security guard and police station right down the road. I have never personally witnessed anyone hassling the mailman.

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KyleWaunakee, WI

Reviewed Dec. 22, 2008

On several occasions I have seen this woman use offensive remarks and just be rude to people. She obviously hates her job and wants everyone to know it. She is unpleasant, rude, and intentionally slow. I have seen her close down her window with people waiting in line so she could go sort. I have heard her tell people that she does not have time for them and also heard her say that people are a pain in her rather large but.

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LisaTruckee, CA

Reviewed Dec. 22, 2008

This post office in Truckee does not function at an acceptable operating level as proven by weekly abuses of missing mail, wrong deliveries, poor service, and a host of other problems that is making it almost impossible to run a small business. In the last two years, I have had checks and first class mail go missing numerous times, had mail ripped apart by being thoughtlessly stuffed into my post office box, and have never been able to receive a single priority mail package. The packages go missing once they arrive to the Truckee Post Office. Every single package sent to my business (at least 8 this year) have been lost by this Post Office without me ever receiving a delivery notification. All packages were tracked by the sender as being delivered to the Truckee Post Office where they disappear into thin air. These are packages with TRACKING NUMBERS! When I contact the shipper of these packages, they show the tracking number on the item as being tracked to the Truckee post office. I never ever receive ANY notification that I have a package by the Truckee post office. I have to contact the shipper when packages dont show up. When I go to the counter to give the postal worker my tracking number, they tell me they cant/wont (REFUSE) to even look for the package because there are hundreds of packages at the post office. I have been told numerous times to just wait until there is second notice on the missing packages. I have never ever received a first notice? on all the missing packages and some have been at the post office for over a month according to the tracking numbers of the shippers records. It is very frustrating. I actually have to have important first class mail (checks and contracts) resent via FED EX to my home at a very high cost I cant afford. My business can no longer function with the Post Office in Truckee like it is.

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DianeAugres, MI

Reviewed Dec. 22, 2008

This is the second year in a row that the usps has lost my grandaughters christmas gifts, this year I traacked it and insured the package, but there is no record other then it beibg excepted at the local post office, I sent it priority mail Dec 13 2008 why is the post office able to collect payment but has no recourse for not providing the service.

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DiannaVineland, NJ

Reviewed Dec. 22, 2008

I sent my daughter an Express Mail envelope on 12/19/2008 at 12:46 PM. They told me she would have it the next day (Saturday). Needless to say, she did not receive it. She is a single parent and I sent her a gift card so she could buy my grand children Christmas. I finally called The USPS Consumer Affairs this morning (Monday) and was not happy with their attitude toward how I felt. I told her that my daughter had to work and my grandson would have to stay home from school to receive the envelope. She said, ma'am, I'm sorry about the inconvenience, but the package is there and it will be delivered. She said, you can go get a refund. I told her it wasn't about the money, it was about my grand children being able to have Christmas. I also asked her if the post office was going to go shopping and buy my grand kids Christmas since my daughter did not get the envelope when she was supposed to. She proceeded to say, I know you aren't asking me that. I am so furious with USPS right now, but it's like they have an I DON'T CARE attitude.

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N.mendelsohnGallup, NM

Reviewed Dec. 20, 2008

FIRST INCIDENT: I mailed two packages piority mail on dec. 8th, 2008 from the above post office. the packages were being sent to new york. the packages did not arrive until december 17th, 2008. that is 8 days later!!

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PaulMcminnville, TN

Reviewed Dec. 20, 2008

I bought a card of twenty stamps that have a 1.75 inch X 2 inch description and barcode area at the bottom.

My problem is that there is room for three more stamps in this area and the barcode. Why doesn't the postal service use this material for more stamps? There would be more cost to the consumer for the sheet, but there would be less paper and glue wasted for the same material being used. Imagine you getting the price of three more stamps for the same size paper! I know your tooling would probably have to be revised or maybe just simply a computer program revised. I don't know how you make the stamps. Please let me know what you think of this. If I don't hear from you soon I will contact someone else. Sincerely, Paul Hutchins

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DebraCarol Stream, IL

Reviewed Dec. 20, 2008

I complained about not receiving my Carol Stream Examiner for 3 weeks and she was rude. She cannot help me, she told me, and would not look into problem. Said it is the plant problem and they don't take call.s

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CalvinRochester, NY

Reviewed Dec. 20, 2008

Hello,

My name is Calvin H. Perkins Jr. I purchased a P.O. Box 10/29/08 from the Irondequoit Station because I moved from my old address which was 100 Lorimer St. I put my change of address form in for me only. I got a change of address confirmation from the United States Postal Service stating that if my information was correct which it was, it would be forwarded to my new address on 10/30/08. Now it was a process which took even longer. 7-10 days which I was OK with. Then It turned out to be 20-25 days because the regular carrier for Lorimer St. here in Rochester, NY, was on vacation and the carrier or carriers were not doing what they were supposed to by checking to see were there any change of address forms. My mail was held up for a couple of weeks. Here it is 12/19/08 my sister called and said the mail man came with some child support papers and because I don't live there he sent them back to Florida. I called Florida and gave them my P.O. Box but nothing has take place. I will be calling Florida on Monday 12/22/08 to remind them of my P.O. Box. I realize some mail will not be forwarded but I'm not getting mail that can be forwarded. All I want is for the Lorimer St. Mail man to send my mail to my P.O. Box. If this is happening to me, How many other people is this happening to. Thank you for listening to me.

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HenryPetaluma, CA

Reviewed Dec. 20, 2008

I sent an envelope priority mail to

Stafford VA. Mail sent 12/15 and as of 12/19 I cannot track it.The local post office could not track my mail. My grand daughter has not received the envelope

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ChedHagerstown, MD

Reviewed Dec. 19, 2008

On Thurs. Dec. 18th I went to the Post Office at 12912 Conamar Drive, Hagerstown, MD 21742. I walked through the door at 4:59 PM. There was a line of people waiting at the main counter. I was rudely told by a woman at a seperate counter that they were already closed. She even had the gate around her island cubicle already shut causing the line to back up at the main counter. Even if it was a minute or so after 5:00PM it is poor customer service to turn people away. I understand that they want to get out of there, but there was already a line and it is the busy holiday season. I had two packages to mail that needed to be received before Christmas. The sign says they are open to 5:00PM not a few minutes of. I have a post office box there that I use for my online business that I now will soon be cancelling due to this. Terrible treatment for a branch of the US Government.

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KevinDavis, CA

Reviewed Dec. 19, 2008

I sold a laptop and shipped it missing a memory card. To compensate, I shipped the memory card separately along with a $15 cash refund for my mistake. I shipped it in a new, sturdy bubble mailer to Puerto Rico. Shipping confirmation never showed that the package arrived but it did--opened and empty. It was obvious theft likely by someone at the San Juan Post Office where tracking for the item stopped.

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LilyMilpitas, CA

Reviewed Dec. 18, 2008

When I have a package, I assume that mailman would knock on your door or ring the door bell before he/she write you a note on the door. No. It did not happen to me. How did I miss the package when I was home all day. I went to Main post office to make a compliant, but the supervisor that I talked to was condescending. She said I do not think that it would happen. A mailman has already made a step to the door to write you a note and why would he or she knock on your door I do not think that the supervisor take my compliant well. I am sure this would happen again if a manager or supervisor does not take an action with their staff.

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OndreaPearland, TX

Reviewed Dec. 18, 2008

I mailed 4 letters on December 4, 2008 in the mail drop box in front of the City Hall. It is now December 18 and none of my letters have been received. One of the letters was my student loan payment which is now 13 days late. I dont know if I should cancel the checks or wait to see if they will ever be received. This is horrible!

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SharonMadison, SD

Reviewed Dec. 18, 2008

This is a complaint against the postal service in Talking Rock, GA. I live fulltime in my RV traveling the U.S. I have a mailing service that sends my mail to me General Delivery when I am in an area for a short time. I will place orders at this time such as my vitamins and have them sent to General Delivery as well. This is a service provided by the US Postal Service for people that do not have an address. While in Talking Rock, GA I had mail sent to me however, the postmaster returned it. Never holding it for me and then telling me that she would not accept mail General Delivery. She says that if I am in the campground for more than 30 days that I have to have an address. She returned my mail before I had been here 30 days. I will be in this location for more than 30 days as I am visiting friends in the area over the holidays. However, the postal service does not make that restriction.

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BrendaMurray, KY

Reviewed Dec. 17, 2008

On 6-20-2008 I tried to get a shipping label from Click-N-Ship it did not give it to me and then wound up charging me 4.75 three times. I tried the next day to get the label to work and charged me another 4.75 three times, but this time it did not show up in the Click-N-Ships history, but it did my bank account. I had called Hattie and she requested that I go through online to request the refund. I did and did not get the refunds. I then proceeded to my bank - CFSBKY and the my bank VP Jennifer Apple called and spoke with John on 6-27-2008 who requested that we send a letter to the Refund department with a copy of my bank account showing where the charges had been taken from my bank account. Still no response so I called back on 7-21-08 and talked with Kris C who admitted she saw the 3 charges and the 3 phantom charges and requested that I fax all of my bank statements to her to be submitted for approval and what would be done about it and gave me a ticket # 2389431. Still no response and I called again 9-18-08 and spoke with Alison who did not want to do anything but to leave Kris a message to call me back. I had still had gotten no response and called them again on 11-11-08 and spoke with Kyra who asked me to call Kris back due to being on the phone with another call. I called back and got Lisa who hung the phone up on me so I called back again and finally got Kris who asked me to refax all of my banking info again, which I did. Still no refund or response and called again 0n 12-17-08 and got Angelic who finally transferred me to a supervisor - Kristen (not a nice lady) who then proceeded to tell me that no one is to ever call a customer from their company and that I only had 60 days to request a refund. I explained to her that I have been requesting this from the very beginning. She then laughed at me and told me that there will be nothing done - no refund for the phantom charges for she does not see it in my history even though they have had all of the documentation since 6-27-08 that they had taken the money from my bank account and hung up on me.

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LynneCincinnati, OH

Reviewed Dec. 17, 2008

I was trying to mail an international package in a priority mail envelope to Spain. Watseka Hill (USPS Representative) took exception to me asking the question how long it would take and if there were quicker delivery options. She exploded into a tirade and told me to 'look at the screen' and kept talking in a feaverished pitch about the flat rate. I asked her again what were my options in sending this quicker. She said I was not listening to her. She could not understand I wanted to send it quicker not at a reduced rate. I could not get the information from her about sending it in a more expedited way, so I asked to speak with a supervisor. She then refused to serve me, told me to stand aside, ignored me and asked for the next customer. I asked again for the supervisor's name, she did not know, she said Debbie and did not know her last name and refused to get her assistance. I waited and I asked again for the supervisor. Watseka Hill finally left and returned with Debbie Gardner the supervisor. Watseka Hill had discarded my package and customs forms to the side, had bullied and shouted at me and refused to serve me.

In stark contrast Debbie Gardner professionally and courteously had another employee assist me and complete the transaction, in a matter of 2 minutes. After this unacceptable, unprofessional and insulting behavior and tirade from your representative Watseka Hill, this representative continued to completely ignored me and started to speak to the next customer and addressed them as 'sweetie' in order to make her point. This experience was erratic, combative and completely uncalled for and Watseka Hill was completely aware of her behavior since she treated the next customer in such stark contrast to how I was treated. She obviously wanted to make a point. This experience left me shaken and completely upset. There is no reason for this employee to treat customers like this. This employee is a bully and is severely undertrained and unsuited to be working with the general public. Your prompt attention to this matter is appreciated and I await your acknowledgement and response to my complaint. Lynne Fraser

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CharleneBrooklyn, NY

Reviewed Dec. 17, 2008

I live in a 3 family private house and noticed almost a month ago, that i was not recieving mail. When i called the post office, they informed me that it was being held at the station. I went to the station to pick up my mail, and when i asked why mail delivery has been stopped i was informed by an employee at the window, that the lock needs to be fixed, and that someone from repairs would be out to do so. It has been 1 month, and now we are recieving different stories from USPS saying that it is now our landlords responsibility to fix the lock, however all apartment mailbox locks work, its the lock that USPS uses that does not work. I went into the station today 12/17/2008 and spoke with a supervisor by the name of Ms. Ortiz, and was told, that the repairs department has alot of work, and she is not sure when this problem will be resolved. She did inform me that she needs to schedule a date that works for her, my landlord and the repairs department to go out and check the lock. However, me being a working adult i do not have time to keep leaving my job early to pick up mail from the station on the selected pick up days becuase of the neglect of this station. I would like this matter resolved and it should not take another month to fix.

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RobertoBronx, NY

Reviewed Dec. 17, 2008

I purchased an item on ebay november 13 from

Maria Vasconcellos candidacox@yahoo.com

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JosephRockford, IL

Reviewed Dec. 16, 2008

I would like for file a formal complaint. My family has had poor service the past few YEARS. We have tried to live with it since USPS just doesn't value its customer any longer.

In August, a sympathy card was sent from ELGIN, IL 60123 and delivered to us in SEPTEMBER. This is awful service. We have had payments delivered weeks and up to months after being sent via the postal service. We have reverted to FedEx for this and the much better customer service for our important deliveries. As for cards and letters we are using email. Today was the stresser for me. I received and anticipated newsletter that was ripped and shredded. The letter on the Envelope aske ME the RECIPIENT to better package my news letters that I plan on receiving. This is absurd and ridiculous. The Postal Service has a responsibility to its customers. I will be contacting the Post Master General and the States Attourneys Office if service to and from our address does not get better. Our letter carrier is great but your lines people and employees at the postal offices and on the road need SERIOUS work in dealing with sensitive documents. This is why I will decline to accept anymore increases in postal fees. I will pay higher rates you your competitor FedEx to ensure my deliveries are treated with a sence of urgency. USPS Customer

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JamesBuffalo, NY

Reviewed Dec. 16, 2008

I have been here before,but I want my life back.I have two dogs-a shelty and a part chow. Both friendly. I have lived at this address for 20 years. I have had no problem in having u.s.mail

delivered to this address in 20 years. the current mail curier has in the past given my dogs treats. This is a one block street,about 18 houses. Five houses on the block have dogs. my dogs are not visable during the day,locked in the house between the hours of 9:am &4:pm because the curier has decided my dogs are a thret.They told me they will not deliver my mail at all. I paniced and rented a post office box. How come I am the only one the block that is threatened this way. I TRIED,I CAN NOT DO THIS.I AM 70 YEARS OF AGE AND HAVE ONE LEG AND ONE HAND AND SUFFER FROM ACUTE BRONCHITIS. I CAN NOT WALK TO THE POST OFFICE EVERY DAY. I CAN NOT WALK TO THE POST OFFICE WITHOUT STOPPING HALF WAY TO CATCH MY BREATH AND CONTINUE.I AM AN AMERICAN CITIZEN AND HAVE THE RIGHT TO HAVE MY U.S.MAIL DELIVERED TO MY HOME LIKE EVERY ONE ELSE. I WANT MY LIFE BACK. I am going to cancel my post box.

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RobertAnaheim, CA

Reviewed Dec. 16, 2008

To whom it may concern,

Please regard this letter as formal complaint of U.S. Postal Service(USPS) and its failure and apparent refusal to deliver parcels to our home. I seek your assistance in resolving this matter as USPS has failed to attempt to deliver to our home and when contacted, assured me twice they would deliver on consecutive Saturdays but did not follow through. The parcels were sent home from Iraq by my roommate who has served there for the past 18 months putting his life on the line to serve this country and yet the USPS can't deliver his parcels to his home? It has been over a month now since receiving the initial USPS yellow slip informing me of the five(5)parcels dated 11/10/08. I did not check mail for several days as I was working quite late overtime and was too tired to check my mailbox. By the time I checked the mail box on the evening of 11/14/08 there were other notices dated 11/12/08, 11/13/08, and 11/14/08. On 11/15/08 I called USPS for redliver (redelivery number - WER11029374) and asked them to please deliver the five parcels and leave by the door. USPS said they would deliver on Monday 11/17/08. Upon arriving that evening 11/17/08 there were no parcels to be found in front of the door or elsewhere. I assumed perhaps they would be delivered the following day. Of course they were not, however, I still gave them the benefit of the doubt thinking maybe the next day surely they would be delivered. It did not happen. So on 11/20/08 I called USPS and asked why I did not get delivery of the five parcels on 11/17/08 as they had told me or on the subsequent days and the lady clerk then proceeded to inform me that post offices DO NOT deliver heavy parcels and the intended recipient must go to the Postal Office themselves and pick the parcels up. She then proceeded to tell me I should find someone to help me pick up the five parcels! P.s. I believed the address on five parcels were writing To our home address NOT to the Anaheim Post Office. I also believed my roommate were asking (paid service) Post Office to do the service NOT me. I believed each parcel met Post Office requirement, they were weight =70 lbs. or less My patience was running out so on 11/22/08 I filed a complaint with the USPS (CO40834149). The lady that assisted me at the customer service center assured me that the Anaheim main Post Office should deliver the parcels if they accepted the parcels. So I waited. Four days later on 11/26/08 something was delivered--another yellow slip asking me to pick up my own parcels! I was outraged. On 12/1/08 the Anaheim main Post Office called (after i filed complain to USPS customer service) and informed me that sometime on Saturday 12/6/08 someone would deliver the five parcels. I waited the whole day and no one showed up. I was very upset of the run around the Anaheim main Post Office was giving me not to mention ruining my weekend. I then proceeded on 12/08/08 to file yet another complaint with the USPS (CO40834194). A couple of hours later I received a call from the USPS Consumer Affairs. I reiterated my experience with the clerk that had said the Post office does not deliver heavy parcels. Tim, the Consumer Affairs representative I was speaking with, told me that's not true and went on to say that if the Post Office accepts the parcels they will deliver. He assured me that the supervisor who is working for the Anaheim main Post Office would deliver the five parcels on 12/13/08 between 10:00 AM and 12:00 PM. Once again my weekend ruined as I waited the whole day and no one showed up with the five parcels. Those are the facts and hopefully will aid in any assistance you might be able to give my roommate to have his five parcels sent home from Iraq delivered by the USPS. Sincerely,

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RobertPortland, OR

Reviewed Dec. 15, 2008

Last week we twice failed to receive our mail delivery. This is a law office with lawyers who are under strict time deadlines based upon the mailing (not receipt) of certain first class mailings. What must we do to be able to dependably receive our first class mail?

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AlisonPalm Springs, FL

Reviewed Dec. 15, 2008

I think these people are stealing my mail (West Palm beach office on Summit blvd) last year i had 2 christmas cards opened with the gift cards stolen out before i received them, one from maryland one from new york, and now my netflix and son's birthday present are 5 days late with no explanation as to why.

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MaziarWalnut Creek, CA

Reviewed Dec. 15, 2008

My PO box was closed for no reason. No explanation was given and request to speak with manager was denied.

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FrankVallejo, CA

Reviewed Dec. 15, 2008

I (Frank Tomsik) sent a insured package to South Dakota. The amount of insurance, $200.00 was purchased at the time. The contents was a hydrogen cell that I had custom built in California. The cell was damaged in route. The receiver of the package returned it to the postal carrier & filled out a claims form. The employee,(Jess Powell) sent the cell back to me (Frank Tomsik) with a letter saying to get it repaired. Then to send the invoice with the cell back to him. I did as explained in the letter. The cost to get it repaired was over the $200 that I had insured the item for. A month transpired & nothing was heard about the package. I then called the postal office to find out what had happened to the package. The postal carrier worker, (Jess Powell) Said he was waiting to here from the claims office in (Seattle, Washington), also the package was sent there. He was very nasty to me on the the phone after I asked him for the claims office number. I then asked him for his supervisors number. His answer was I don't have any. I looked up the phone number for the claims office & found out it wasn't in Seattle but in ST Louis. I called the number of the claims office & talked to a worker. I gave her the insurance claims number. She said, There was no claim ever processed from Hill City SD USPS. She suggested I call the Postal Service back in Hill City to try & locate the Package. I did as directed & with luck the worker (Jess Powell) wasn't working but another employee was. He said the package was still there. I asked him how I could get it released. He said I would have to cancel the insurance to get it back. I did because of fear of the package being lost conveniently. I had the claims carrier in St Louis call the USPS (Postal Office) in Hill City telling them to release the package. When the receiver of the package went to pick it up , the Postal Carrier worker (Jess Powell) threw the package at him & Said! I'm going to have you arrested for insurance fraud & income tax evasion. Nice service, I never was at any time, disrespectful or forceful.

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AnnHigh Point, NC

Reviewed Dec. 12, 2008

I sent a priority mail package from the post office in Archdale, NC on 12/01 to a post office box in Jacksonville, FL. I sent it with delivery confirmarion. The envelope contained 2 checks worth over $800.00. The money was sent to be deposited into my bank account in Florida. The money have never been delievered. The delivery confirmation only shows accepted. Which means they admit they have it, but have no idea where it is. I have spoken with so many USPS employees over the past few days and I am no closer to my money. The 1st USPS employee stated to allow 14 days for a 2-3 day delivery confirmation package. Then 2nd USPS employee stated she would look into it. She has sent a fax to the Jacksonville Post Office since they wont answer the phone. WOW! Nice work - a fax. The 3rd USPS employee stated she could give me an address that I could write a complaint to. Isn't that funny. They lost my priority delivery confirmation package but they want me to WRITE a letter of complant. Wonder if that would get lost also and funny how I would have to pay postage on a complaint letter about the post office!!!! This is wrong in so many ways. They really don't care. I wonder if their paychecks ever get lost in the mail?

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EdwardSt Petersburg, FL

Reviewed Dec. 12, 2008

I used to have a post office box at the Euclid Station in St. Petersburg for the past two years. I ended up moving my post office box service to another station in St. Petersburg due to the poor service I received.

Back in December 2007 I was awaiting a revised condo unit owners insurance bill as I made changes to my policy. My condo unit owners policy renews in December but I was advised by my agent to wait until I received a revised bill. Then came March 2008 and I have not received a bill from my insurance company; I got an urgent phone call from my agent stating that unless my insurance was paid my policy would be cancelled for non-payment of premium. I did indeed made the payment but I was told that my revised bill was mailed back in February 2008, which I never received. This is not the first time I have had issues with the Euclid Station. I have had mail addressed to my post office box which was not addressed to me; I return it in the misthrown mail slot but it comes back. Same thing for unwanted mail as well. After this incident I wanted to move my post office box service sooner but I paid for a year's worth of service and I did not want to lose any money I paid. I eventually relocated my post office box service to another station in St. Petersburg and in November 2008 I closed my post office box at the Euclid Station. I was able to close my post office box but not without being subjected to rude treatment and verbal abuse by a retail window clerk; she aggressively and belligerently demanded my street address when I filled out the form to get my key deposit back as I filled in my new mailing address (by the way, I do not receive mail at my street address for security reasons). That experience left a negative impression in my mind which resonated the rest of the day as I had other business to tend to.

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MashaJacksonville, FL

Reviewed Dec. 11, 2008

On September 30,2007 I completed a change of address on line when I moved in with my parents at 4951 Dallen Lea Drive. In November 2007,my parents moved to 14635 Zachary Drive, 32218. A change of address was submitted by them (my parents). Since then, most of my mail has been delivered to my parents address and some mail is coming to my address. In December 2007,I spoke to Mr. Arthur Jenkins at the Lake Forest Station,concerning the misdelivery of my mail. Since speaking to Mr.Jenkins, I have spoken to,Wanda and tori at the Lake Forest Station. I have submitted two additional change of address forms. All to my dissatisfaction.

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JasonCharleston, WV

Reviewed Dec. 11, 2008

Postal service sorting machine damageed letter containing money order payment. Letter was delivered damaged and was returned to us as unacceptable.Payment was late and it will cost $15.00 dollars more to have a new money order issued and will take ten weeks to recive. Postal service says that their is nothing they can do.

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MariaLaguna Hills, CA

Reviewed Dec. 10, 2008

This is the 3rd time this United States Postal Service annex has messed up my shipment. Twice it is the same issue. I specified to the clerk that I need "proof of mailing" and also "TRACKING SERVICE". On 12-8-08 I made it known that I need "tracking service" and also needed insurance on the envelope for 1214.00. The clerk specified that the VH number on my PS Form 381-P receipt is the tracking number.

Two days after sending the envelope and the VH number is not trackable !!!! It is appalling that the United States does not have a trustworthy postal service !!!!

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AnnetteRoseville, MI

Reviewed Dec. 10, 2008

After living in Roseville for 14 years I received notification from the post office that my new mail carrier complained about the height of my step onto my porch and felt it did not meet the city code standards set by Roseville City Ordinances. This was not proven to be factual as knowone was sent to measure my step it was based on feelings. After not receiving my mail for two days I contacted the post office who informed me that they placed a 10 day hold on my mail (without notification I might add) due to the height issue of my step. I was then asked if I measured my step or made improvements. I told her no and she then informed me she could have someone come out and measure but they really dont like to do that!!! In addition, my new carrier appears to be very over weight and probably does have a hard time walking up and down stairs but I find it hard to believe I am just now having this problem after living in my home for 14 years!

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EugeneForrest City, AR

Reviewed Dec. 9, 2008

The postal is continueally mnisdirecting my mail.They are not returning my return certified cards to me. This has been a agoing situation for 5 or 6 years now. I have complained to the complaints office i chicago, illinois and they don't seem to be able to do anythying about it.

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ShaynaTomball, TX

Reviewed Dec. 9, 2008

i went to change my address and they have to come out and rekey my mail box. it's been a week from the set date that they said they would come out, and i have no access to my bills!! i tried to call three of their numbers and it rings and rings. i even call the city of tomball and all they could do is give me the same numbers to call. what am i supposed to do??

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LucyGlendale, CA

Reviewed Dec. 8, 2008

On December 5, 2008 around 3 pm. I went to the Verdugo Viejo Post Office to drop a mail(rush).Their Stamp machines(2) were out of order (as always) and the line was long for the service counters. At that time 3 employees were helping customers but one of them closed her station after she finished with her customer, so only 2 were left to help about 20 people. As I asked employee named Estella if there is someone who could help me to buy stamps she replied "No, you have to stay in line. Or you can go to any of our 6 Post Offices." She was packging one lady's boxes and filling out all her paperwork and was doing it very slowly while socializing with the customer. Other employee was also wrapping packeges but not socializing. I waited about 10 more minutes and asked Estella if she could call her supervisor out front so I could aske him/her to help me, she replied "No." I asked if there is one on duty, to which she replied "Yes and not just one, but six". I told her "Well, can you call one of them" she replied "No, I am not calling anybody,I can not leave my area...". And then she made a comment to the customer she was helping "..Look at her, trying to show of..." and more remarks that I could not here but all of them were addressed to me, since her customer was looking at me while listeningand laughing along with Estella.. All of Estellas remarks we very arrogant, comlitely ignoring my (customer) needs and not suitable for US Postal( Federal) Employee.

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StevenFairfield, OH

Reviewed Dec. 8, 2008

Second missed delivery in last four weeks...On 12/05/2008 at 2:22pm I mailed via express delivery the employee payroll from usps in Sycamore branch, Cincinnati oh. Phone: 513-792-7708....tracking number eh 640090561 us..Delivery was set for 12/06/2008 before 3:00 pm....Did no happen...Package left Cincinnati at 6:37 pm to Muncie, Indiana...Arrived at Muncie 12/06/2008 at 11:26 pm ?????

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AndrewPhiladelphia, PA

Reviewed Dec. 7, 2008

I carried mail out of this station and when I tried to use my debit/check card to pay for my stamps I was told that my card was not signed. I told the clerk that my credit union advises against it, an extra level of security in the event of a lost/stolen card. He told me an unsigned debit card is OK and there is a postal regulation saying he can refuse the card.

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JamesBuffalo, NY

Reviewed Dec. 6, 2008

I live on a one block street.About 18 houses.I have an fence eenclosed yard with a gate. there are 4 enclosed yards on the block.I have 2 dogs,a sheltie & a part chow.Both are friendly.I have a mail slot on my front door and I made a larger package door.There are five steps to the front door.The dogs mentioned are not out during mail delivery. There are five houses with dogs on the block.pitbulls,rottweilers are some.The mail carrier has three times thrown my mail from the sidewalk to the stairs during the rain and in the snow.The mail was soaken wet and bills had to be dries before I could pay them.He says my dogs bother him(lie).

the manage tells me they will not deliver any mail to my home again.I am forced by this treat to rent a post office box. I am 70 years years of age, with one leg and one hand. Why am I the only on the block that is threaened this way?The carrier goes to the other hoses and deliveres the mail. When he is off other carriers have no problem delivering my mail.UPS comes to the door with no problem.FEDEX has no problem comming to my door.Why am I being singled out by this carrier. I have lived at this address for 20 years with dogs with no problem. As an american citizen I have the right to have u.s. mail delivered to my home.

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SharolynGladstone, OR

Reviewed Dec. 5, 2008

Shipped a package from Gladstone Oregon post office on Nov. 17th 2008. Handed it to the postal worker with postage and label already complete. Purchased delivery confirmantion/tracking. Package was being sent to Kentucky. Since handing it over to Post office the package has vanished with nothing showing with tracking information. It is now Dec. 5th. WHERE IS THE PACKAGE AND WHY HAS IT NOT BEEN DELIVERED TO KENTUCKY or anyplace else for that matter!!! Checked with Gladstone Postal service and they could tell me absolutely NOTHING!!!

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YukSanta Clara, CA

Reviewed Dec. 5, 2008

I want to file a complaint regarding a specific post office at zip code 95101. They refused to send my item via first class when I insisted that I want to send via first class. This is not my first encounter. In fact, this has happened multiple times and I've finally give up talking to all the employees and supervisor over there at that post office.

I followed your www.pe.usps.gov to determine the rate of my item and it turned out that my item can be classified as "LETTER" and "NON-MACHINABLE" and weight less than 3.5 ounces. The actual package measures 6"x6"x0.25" thick and weight 2.5 oz. So I determined the rate based on the chart to be $0.76+$0.20(non machinable) surchage. Then i went to the postal office asking to send my item via first class + surcharge. They REFUSED my request and insist I have to pay 50% more using parcel post for my item. The item was supposed to be only $0.96 via first class and I was asked to pay $1.51 via parcel post. I even have receipts from previously proving that I've sent the same item at the same post office via first class without any problem at all. If they could send the very last time, why they cannot do it this time? When asked to give me a reason, they said it's because your item is "flexible and breakable" so it cannot be put in the machine based an "letter" definition so I must pay for "PARCEL" because of that. Seems like most of the employees at this post office is NOT WELL TRAINED to know how to classify an item as a letter, large envelope or package. Even showing them the description I printed of usps website, they still insist I'm wrong and they are right and REJECTED to send my item via first class. When I explained to them that is why there is a 20 cents extra surcharge for the "NON-MACHINABLE" letter they didn't say anything. When I asked if I can send my item via first class, they didn't say anything after that. So we are at NO CONCLUSION. I am just so frustrated how can they REJECT to send my item via first class when i'm supposed to be the one to determine which way I like to send my item. Secondly, I KNOW FOR SURE I QUALIFIED for "LETTER" and they do not admit in any wrong doing and keep making me feel like I'm stupid and I understand it wrong. Thirdly, how can one post office charge me different price for a same item, packaged the same way, weighing the same??? I have called and complaint with the supervisor (Carol) and she doesn't know a thing. She even have to asked the person sitting at the desk for clarification. And those people over the desk keep saying I'm wrong. If possible, please have someone to call me. There is no use to forward my complaint to the specific post office because i've already tried to talk to them and it don't work obviously. I would like to talk to someone more experience and have more knowledge about this matter. Supervisor at the post office: Carol - 1-408-437-6690 The two employees that treated me with no respect:Johnwin and Anna Time of incident: 12/05/08 and 12/06/08 and a few more times before this. Action taken: Spoken with the employees who overcharged me, spoke with the supervisor there and came to no conclusion. They still insist that I'm wrong and they are right eventhough i have proof they are overcharging me.

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LyttleRichmond, VA

Reviewed Dec. 4, 2008

Daily problem with receiving mail in our post office boxes. As late as 1pm the mail has not been put in boxes. As often as once a week outgoing mail has been returned to our postal box with no explanation 2-3 weeks after mailing. This has resulted in costly past-due charges as well as jeopardized the reputation and continuity of our business operation. When complaints are made at the post office, workers have no explanation. Workers refuse to put larger mail items such as publications and magazines in the large box which we are paying for to be used for that purpose.

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LatoriaRaleigh, NC

Reviewed Dec. 4, 2008

I called to see if I had mail being held there. I barely got to say anything b/c both people (the man who answered the phone and the Supervisor) were so rude and both of them kept cutting me off! I was speaking in a calm voice, and wasn't rude at all.

I call the ASK USPS to make a complaint, but I was told the computers were down and I was suppose to be transfered to someone else, but I was not. I called Post Office near Six Forks. I was transfered to Erica, the Supervisor. She got on the phone and asked me what is the addresss. She was not being specific enough. I was trying to ask her did she want my current address or the old address and she cut me off and said Maam, what's the address! She was so rude. Then she asked for the zip code and just left the phone for maybe one minute without asking me to hold. I could tell she was not having a good day, but like I said, I was polite the whole time. At the end I asked her what is her name she told me and I said Thank you and she hung up without saying anything else.

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LatoriaRaleigh, NC

Reviewed Dec. 4, 2008

I call the ASK USPS to make a complaint, but I was told the computers were down and I was suppose to be transfered to someone else, but I was not. I called the Six Forks Post Office. I was transfered to Erica, the Supervisor. She got on the phone and asked me what is the addresss. She was not being specific enough. I was trying to ask her did she want my current address or the old address and she cut me off and said Maam, what's the address! She was so rude. Then she asked for the zip code and just left the phone for maybe one minute without asking me to hold. I could tell she was not having a good day, but like I said, I was polite the whole time. At the end I asked her what is her name she told me and I said Thank you and she hung up without saying anything else.

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KatrinaMoore, OK

Reviewed Dec. 4, 2008

if mail box is on a house and you have mail that is going out but none being delivered the postal worker will not pick up the outgoing mail that is connected to the outside of the mailbox. Was informed by the 800 number of customer service that pick up and receiving mail is a courtesy. This needs to be dealt with or no one will get bill payments to the companies until the USPS decides to pick them up to get them into the system for delivery.

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BonnieSaint Johns, AZ

Reviewed Dec. 3, 2008

I used to work for the Postal Service. I was taught in training that anyone that has a physical residence in the United States is eligible for free mail delivery. I recently moved to a trailer park in Saint Johns. There is no street delivery in this city, so all of the residents are entitled to a free post office box. Yearly, it is required to bring a copy of the water bill to the post office for verification of residence. Water is paid for by the trailer park, so I do not have a bill to show to them. Gail said that I'd have to pay $60. per year for the box, The manager,who presents the water bill is the only one who gets free delivery. Therefore, it's usually Postal policy to give the manager all mail for the tenants and he would be responsible for distributing it to us or providing a box area. She spoke with the managers of all 5 trailer parks in Saint Johns and none of them wanted the extra duty. Not surprising.

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CindyEllicott City, MD

Reviewed Dec. 3, 2008

Mail carrier (women), I believe a substitute or possibly regular for this day only, attempted to deliver packages (boxes) to my home. She would not get out of her postal truck because we have 4 dogs (labradors, 2-9 month puppies & 2-12yr olds). We are on invisible fence and they have access to the entire property. She sounded her horn and my 89-year old disabled mother (who walks with a walker) went out onto the porch, my mom explained she would put the dogs away, but the carrier was scared of the dogs, she then proceeded to throw the boxes into the bushes at the end of my walk way. From the porch, where my mom was to the carrier in her truck is approximately 20 ft. She refused to get out of her vehicle. I understand her fear of the dogs, but she did not even offer to re-deliver or possibly leave them with a neighbor. This is totally disrespectful of my elderly mother. I have attempted to call the post office and file a complaint with the postmaster, but to no avail. They will not answer their phone, even if I let it ring 50 times. I will go there tomorrow morning to file a complaint in person. This is not the first time we have had problems with this particular carrier. Approximately a month ago this same carrier attempted to deliver a certified letter, would not get out of her truck, but at least then she was forced to leave a slip in the mailbox for either redelivery or pickup at the post office. Again I say this was disrespectful and the height of laziness.

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BeverlyDover, DE

Reviewed Dec. 3, 2008

Customer Service Representative, Mr. Jeffrey Dennis was rude to my daughter when she went to inquiry about a package. Customer did not realize that I was on the phone and told her that she need to step to the side if she was going to talk on the phone. This was not the first time my daughter has had problems at this Dover, DE Post Office. This was one of the reasons why I stayed on the phone with her.

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ShirleyRiverdale, GA

Reviewed Dec. 3, 2008

From the above location, mailed a letter to Unadilla, GA on the afternoon of 1 Dec 08. Letter was postmarked and delivered to my return address on 2 Dec 08.

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MarcoDoral, FL

Reviewed Dec. 3, 2008

I have two situations on which supposedly the USPS service is involved. On November 2nd, 2008 I send a letter (thru regular USPS service) to my condominium association to pay my november condominium fees. My surprise came at the end of the month when I got my new association statement with a late fee ($29) since my last payment was late (according to the association rules the payment is late after 10 of each month). When I called association to complaint they said that the payment was received by them on November 12th (10 days after I had put in the mailbox). Is it possible that USPS takes so long to deliver a letter?. Later on, I recieved another letter from Florida Department of Revenue which stated a penalty of $50 for not filing the Sales Tax on time. This time was worse. On October 4th we sent to Florida Department of Revenue the Sales Taxes report corresponding to September 2008. On December 1st I went to Florida Department of Revenue personally to clarify the situation, and let them know that we had sent the report on October 4th. My surprise was big when I was told that the report was received by them on November 10th. (37 days after we put it in the mailbox). In total, we had to pay two penalty of almost $80 because (supposedly) to USPS delivery. Can anybody tell me why I should pay penalties for somebody else's mistakes or inefficiency ?

Thanks for the opportunity to express my frustation here. Regards Marco Barrios

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PatsyCapitol Heights, MD

Reviewed Dec. 2, 2008

On December 1st there was no mail delivery and this has happen whenever the regular mailman whom i call jay is not on duty whenever someone covers for him except the younglady who covers at times the mail is late or not delivered at all. Jay and the young lady that covers bring the mail timely and every day it is scheduled but whomever this young man is that worked on december 1st has done this once before and i think that this needs to be addressed.

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JohnRimrock, AZ

Reviewed Dec. 2, 2008

I recently placed an order for 2 bottles of insulin to be shipped express in a cold pack. The package was shipped on Nov 19. On Nov. 28 I called the post office to check on the package. Iwas told it was not there. This is Dec.1. I found out today that they have had this package sice Nov. 21. No notice was ever put in my box. Now I am sure the cold packs are thawed and the insulin may not be any good. I was never even given an apology on the phone and was told yes it was there, pick it up tomorrow.

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ElizabethMarion, NC

Reviewed Dec. 1, 2008

After over a year of hardship delivery due to disability the post office hired a person who was incapable of delivering our mail. Due to our complaints about failed deliveries the post master has manufactured untrue excuses not to deliver our mail and has discontinued our hardship service.

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ChristopherMesa, AZ

Reviewed Dec. 1, 2008

Postal carrier intentionaly misdelivering mail.

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GeraldTacoma, WA

Reviewed Nov. 30, 2008

Last week I contacted Consumer Affairs being a sovereign man that felt that this particular post office was damaging me due to the fact that they were denying me of my administrative remedy; they were denying me label 200 stickers. After speaking with someone at Consumer Affairs and having them speak with this particular Post office, they were able to remedy the situation. I went in and they were more than happy to give me some stickers. On Saturday November 29th between the hours of 1:00 and 3:00 sometime, I entered this post office to send out an 8.5 x 14 yellow manila envelope that contained important documents along with a Bond for the Secretary of the United States Treasury, Mr. Henry M. Paulson Jr. Secretary of State.

The counter clerk asked me how much I wanted to insure the envelope for; I had told her that I wanted to insure the envelope for the max because this envelope consisted of important documents along with a Bond that was intended for the Secretary of the United States. The conversation was for around 3 minutes while she took gum tape and sealed all corners of the document. There was no misunderstanding of what the envelope contained. I had a business associate at the time right next to me at the next counter asking for stickers for his administrative Remedies. He as my witness heard the whole conversation that went on and is ready to testify to the facts. Around 45 minutes to an hour later I receive a very Intimidating phone call at my personal residence about my 8.5 x 14 yellow manila envelope being handed to the counter person as a BOMB. The man calling me from that same post office spoke with me in concerns with a conversation that could never had been misconstrued. The counter person knew exactly what I was talking about because she commented to me about the Bond that I was mailing. I feel that because that particular post office and the men behind the scene took offence to the prior complaint, decided to harass me with my package that I was sending. It would have been one thing to have misconstrued a comment like BOND for BOMB but when I carry on a conversation with the counter person for around 3 minutes explaining to her that in this package is a Bond (Non Negotiable Unlimited Private Bond for Set-Off) that is being sent into the United States Treasury, where do they get the Word BOMB from. If this post office continues to harass me or if they tamper with any of my packages that are mailed by me Gerald-Edward: Higley; First Party Creditor Authorized Agent and Representative for GERALD EDWARD HIGLEYÂ© a/k/a GERALD E HIGLEYÂ© a/k/a GERALD HIGLEY or any and all similar alphanumeric derivatives (539-98-0926) UCC-1 File No. 2008-323-4142-9 filed 11-17-2008 in the State of Washington, I will resort in other administrative remedies bringing criminal action against all participating parties. For my word is my Bond Without Prejudice Gerald-Edward Higley

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LakyllaMemphis, TN

Reviewed Nov. 29, 2008

For the past 3 years I have been complaing about the mis-delivery of my mail. Also, I always receive others mail on a daily basis. I complained and complained. I spoke with the manager Charles but he has yet to call me back. This was 3weeks ago. I am stll receiving the wrong mail till this day. What can you do?

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PatSt Louis, MO

Reviewed Nov. 28, 2008

We have been having problems with our mail being delivered to the wrong address and I reported it to Mr. Sylvester Jones and he was going to look into it. There was also some heart medication deliver to the wrong address. I don't know if the mail carrier from today got into problems but. I noticed the carrier and opened my door a little holding my leg some my beagle would not run out the door. The mail carrier acted as if I was going to let a vicious dog out on him. He asked me why I opened the door and I said to get my mail. He told me to shut the door and was very

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DeniseHowell, MI

Reviewed Nov. 26, 2008

Our postal carrier has created problems for us the entire time we have lived in our home (4years so far). Our mail is often mixed up with our neighbors mail, it is VERY common to have our mail ripped open and gone through by the time we get it....and most recently THEY STEAL!!!!!

We ordered two things online from different companies. One arrived Thursday November 19th around 1:30pm. The second one is MISSING!! The lady I spoke with at the post office, Lori, said she talked to my carrier and she delivered both packages. It wasnt something cheap either...lots of money are at stake here...i think my crappy carrier either delivered it to the wrong house, or ripped open my package and stole my things with her sticky hands. I am getting no help from the post office, all they do is tell us that the tracking # says the package has been delivered. WEll duh, its delivered, just not to us. I am so mad!! I don't know what else to do. I guess on Saturday I will have to go to the police and see if they will at least help

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MichaelEloy, AZ

Reviewed Nov. 25, 2008

I sent a package priority mail on Monday, Nov. 17, 2008. It has yet to arrive at its destination. I was told that since I did not have the package insured there is no way to trace it and that the post office is not responsible. I am told all uninsured mail is send at your own risk.

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TonyLady Lake, FL

Reviewed Nov. 25, 2008

January 2007, took several weeks to obtain key for our business mailbox. Post office sent us to a local private mail service to get key, service sent us back to post office. Had to threaten legal action before key was produced. April 26, 2007 found a key in our mailbox for one of the parcel boxes. Box contained 2 bags and 1 tray of mail, a total of nearly 200 pieces, dated from Feb 26 thru April 26. Mail was being delivered daily, never stopped. Postmaster stated that policies were not followed but it was also MY fault for not picking up mail often enough. Jan 07 to present-mail is regularly misdelivered, delivered to other offices in the area, delayed, returned as undeliverable. Have complained over nearly 2 year period. Post office phone is almost always busy, postmaster is rarely in when a call gets thru. Have visited post office on many occasions to speak to postmaster and he is not there except for the time that he told me I didn't pick up my mail often enough. Only came out after I insisted on speaking to him. Visited post office Nov 19, to;d postmaster not there. After waiting in line, commented to clerk that it was odd that the postmaster is never in the office. Clerk stated that she had just seen him in the back. Called customer service and complained, and then left post office. Postmaster appeared at my business and was very confrontational. Unbuttoned his shirt to show me the scar from his recent surgery as proof that he had been out of the office for several weeks (issue been going on for nearly 2 years). Issue is not only mine, but throughout the community.

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CarlosMiami, FL

Reviewed Nov. 25, 2008

On Nov. 9, 2008 I mailed a Certified Mail #420-33137-9171-8052-1665-2048 0415-85 to Mr. Mike Gill, 70 NE 39 St., Miami, Florida 33137. The mail

contents was sensitive, confidential, information. The mail never was delivery. USPS never scanned and there

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TonyaSanta Clara, CA

Reviewed Nov. 24, 2008

2 packages were never delivered even though the track and confirm shows they were delivered on 19 Nov @ 1:44 pm. I was given the runaround by various reps, told to call back, told that I would be called, etc. Finally I was basically told that without insurance, there is nothing I can do. These packages came from ebay and only one offered insurance (that I regretfully didn't take). Since they were one-of-a-kind items, I can't just ask for replacements. I have to suffer my losses. Just can't believe that there is nothing I can do at all. We received other mail that day, and even other packages!

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VictoriaNewport, PA

Reviewed Nov. 24, 2008

Refusal to deliver my my because stone length in exit is not exceptable. I currently have 20ft exiting my mailbox and they are refusing to deliver my mail because I don't have stone in my driveway. My driveway is 25ft from my mailbox. I don't understand why my driveway is an issue. The delivery man does not need to enter or exit my driveway to get to my mailbox.

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JamieDavie, FL

Reviewed Nov. 23, 2008

I moved 2 months ago and I am still not recieving any of my important mail from my previous adderss. I need to know where my mail is. It hasn't been going to the previous address either because that is a relatives home and I would have been notified. I need to know what the hold up is and why my things arn't being forwared.However, I have recieved some articals of mail in the past months so I know that the change of address form had been filled out correctly. Someone please help!!

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UsmanFresno, CA

Reviewed Nov. 22, 2008

I sent my passposrts via priority mail and delivery confirmation to the Egyptian consulate in San Francisco on 11/12/08. Their online tracking system shows no activity after 11/14/08. I have called them for last several days and have been given no clear answer. We have to departure on 12/15 and will have to apply for expedited passport service but not sure if receive in time t travel due to holiday season.

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KeishaChicago, IL

Reviewed Nov. 21, 2008

Today makes the fifth time that I've had problems either recieving mail or sending mail out and it getting to the recipients. Twice my car note has not made and in three instances I have not recieved packages for things that I have ordered. This is not right. It is a federal offense to tamper with mail but does that include the post office as well?

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MichaelDallas, TX

Reviewed Nov. 20, 2008

Mail carrier will not deliver registered packages. He puts in a second missed you! card this last time a month! This has happened twice to me not mention all my neighbors. One time I looked in his truck, saw my package and had to bang repeatedly on the window before he reluctantly helped me. He is also rude and extremely lazy putting mail in the wrong boxes and not correcting it when pointed out.

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JenniferHudson, MA

Reviewed Nov. 20, 2008

For about 6 months we had little to no mail service. The mail would come maybe 1-2 times a week on a GOOD week, sometimes as late as 8pm.

The week of November 10th we didn't receive a single item. We moved out of town on November 15th and changed our address through the usps website. We stopped by the post office one last time to pick up any remaining mail. Somewhere in the stack was a postcard saying that I had receieved a package. I missed this until I got home (an hour away now). Even though they had failed to deliever it for the entire week it was in their posession, they expect me to drive an hour away to pick up my package because they claim they are unable to forward it. I got rid of my car when I moved and I am desperately trying to figure out how I'm going to go an hour away to pick up a package from the USPS that was never delievered. They have failed us for 6 months straight. My tax money goes to paying their salaries and my friend had paid shipping costs so that the package would be delievered to my house.

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DawnTualatin, OR

Reviewed Nov. 20, 2008

I moved out of my home. I still own it but it is in escrow. I filled out a change of address form at the Post Office in Tigard. As I was moving, I noticed that there was mail in our box (bills, birthday presents and more). I decided to leave it there during that trip out for fear of losing it. When I went back 2 days later to pick it up, it was gone. I am not receiving any mail at my new address. When I called the post office, they explained that they took the mail from my box. I asked if I could come get it and they said no. They said that they had 14 days to hold it and redirect it to my new mailing address. When I dropped off my form, I was under the impression that my change of address was for all future mail, not mail that had already been delivered to my box. They will not allow me to pick it up and I really need my mail.

Our new mailperson left a note in our new box asking for our names and such. He advised us to leave this form completed on our porch. I did so last night. This was not picked up today. I am very concerned about the lack of urgency in getting me the mail that was taken out of my box. Please help.

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NicoleParkville, MO

Reviewed Nov. 19, 2008

I shipped a package on 10-11-08 to Nigeria tracking # EB389110759US is was to be delivered within 5 business days. As of 10/20/08 it still had not been deliviered and tracking was not being processed as advertised. I made a claim for a lost item on 10-20-08 and was told that a claim for insurance could be filed at 30 days 11-19-08. i have now been told that i have to continue to wait to allow the country to respond. i purchased insurance on the package as well as paid extra for shippin information and as the customer and being treated rudely and they are not doing what they can to accomodate. I have called USPS every monday since shipping the package and have been told each time that no response has been rcvd to call back for the claim forms on the 19th. now that i am trying to file the claim for insurance they are not providing the services that i paid for.

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KazLa Quinta, CA

Reviewed Nov. 19, 2008

This concerns usps flat rate envelope priority shipping They have lost several international shipments and there is nothing they can do about it .I hope someone comes up with a better plan than this I pay about $5,000 per year for shipping with Usps

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RobertLittle Hocking, OH

Reviewed Nov. 19, 2008

I bought an item off ebay. The seller sent it wth delivery confirmation. The carrier said she left it on my front step in a bag. The item was a psp and games. It should have been returned to the post office with a note on my door telling me to come pick it up. The said the carrier has discretion. Well, that does not fly with me. Her discretion cost me alot of money.

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CChicago, IL

Reviewed Nov. 18, 2008

Monday, November 10, 2008 I came home late one night from school and, as usual, I checked my mailbox that has my name and apartment number on it. There was still no mail in my mailbox. As I was about to walk inside my building I looked up and discovered a big piece of my mail sticking up out of someone elses mailbox. (This is after not receiving mail in my mailbox for almost a week.) I went through the stack of mail and found a stack of my mail in the box and replaced the mail that was not mine back in the box. I went to the second mailbox and discovered a stack of my mail in that mailbox and replaced the mail that was not mine back in that box. I went to the third mailbox and the same thing occurred. I checked a fourth mailbox. The fourth mailbox did not have any of my mail in it and I replaced the mail that was not mine back in the mailbox. The next day I went to my local post office and explained to Mr. Thomas that I was expecting to receive some mail from out of town that was mailed to me on Saturday, November 1, 2008 and had not received it and that I had not been receiving my mail in my box and that stacks of my mail were in three different mailboxes, as well as mail on the ground and mail that (can plainly be seen) had not been retrieved from the other mailboxes. He explained to me that my mail carrier had a death in the family and that someone else had been delivering the mail. He said he would take care of it and that I should call him back the next day at 11:00 a.m. I called the post office on Wednesday, November 12, 2008 at 11:00 a.m. and no one answered the phone. I called back later that day and he was not there yet. I called back on Thursday, November 13, 2008, the next day, and explained I had not received my mail in my box and that I was looking for specific pieces of mail and was told that the mail can only be searched for if I had not received it in a month. I received one piece of mail on Friday, November 14, 2008. I did not check my mailbox on Saturday, November 15, 2008. Monday, November 17, 2008, after arriving home from school, I checked my mailbox and there was no mail in my mailbox. I checked two other mailboxes and a stack of my mail was in both of the mail boxes. I replaced the mail that was not mine back in each mailbox it came from and decided not to check other mailboxes because I found my check. On Tuesday, November 18, 2008 I called the post office and explained to two different females that I still was not getting my mail in my mailbox. The first one put me on hold and the second one asked me for my name and said I will be out there today?. I am paying more money than I have ever paid to send mail and the service I am receiving is getting worse by the minute. Who is suppose to handle these types of complaints? And why cant the postal service hire more people to do a better job, especially since I am paying more money?

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MelissaWasilla, AK

Reviewed Nov. 18, 2008

I have been having issues with this carrier. There are at least 2 packages that I haven't received in the past month, and I am not getting my bills(electric and others). I'm also receiving ANY of my junk mail that comes out monthly and haven't for sometime. Phone books came out in Oct adn I have not received that either. If this carrier can't deliver the mail as it is address then maybe he should side aside so someone else can. I'm tried of not getting my mail at all. It seems the ONLY way to get my mail is to keep filing these reports. If my mail doesn't start coming on a regular basis I will file a report weekly if needed.

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JohnNew Paltz, NY

Reviewed Nov. 17, 2008

Priority Mail Envelope sent with Bank Check to California on September 22. Was sent back as undeliverable to that address. Was addressed correctly. As of November 17 no one knows wher it is.

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TammySt. Louis, MO

Reviewed Nov. 17, 2008

The postman absolutely refuses to stop at our place of business if he does not have mail to deliver to us. When he finally does deliver, he brings in a huge stack with post dates of over a week which tells me that he is holding on to our mail for when he finally decides to stop. When I informed him that we have a lot of daily outgoing mail, he said he is under no obligation to stop unless he has mail for us and that if he stops for us, he will have to stop for the other businesses in the complex. I find it unbelieveable that they forget where their pay checks are coming from - OUR TAX DOLLARS.

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AnnChicago, IL

Reviewed Nov. 16, 2008

I moved to a new address and changed my address through the proper channels well in advance of moving. I also changed my address with all my utilities, friends and family, and other services. I am not receiving my bills from the places like the electric company, letters from friends, and other bills. Some of these items are getting returned to the sender when the address is actually correct on the envelope. It is the address I was given by the landlord and address that appears on the very few pcs of junk mail that I seem to receive. However, there are pieces of mail that I am not receiving and they are not getting returned to the sender. These are missing pieces all together. The problem is that, since I am not receiving some bills I am getting late charges. Late charges that I should not have to pay since I am no way at fault. We are actually still receiving mail for the person who lived at this address 2 months ago. We even left a note for the postal employee so they are aware of the situation.

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NiekaBronx, NY

Reviewed Nov. 15, 2008

11-15-08

1pm

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JonCottonwood, AZ

Reviewed Nov. 15, 2008

I had a couple of old already used Priority boxes, instead of throwing away I cut them down to fit what I was shipping and turned it inside out. The postal worker noticed small strip of red and asked if I used a priority box. I said yes it was an already used box (twice) and I cut it down and turned inside out. She would not accept. The moral of this story is like all else...everything is a lie. Recycle, green, save whales, ozone, rainforest. **. IT'S ABOUT $$. They would rather fill holes full of garbage rather than not being able to squeeze every last cent possible!!

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PatrickNuevo, CA

Reviewed Nov. 15, 2008

Arrived at post office at approximately 9:50 to pick up a package and the postal workers completely ignored us when we knocked on door and rang bell. Then another customer came in approx.10:05 after we had already been waiting for 15 minutes and opened up her mailbox and said,"Is anyone there" and they said,"NO, we closed at 10:00". As they continued to laugh and joke with each other ever since we walked in the door. This post office is the worst post office we've ever used. I get wrong addressed, wrong mail on a regular basis and mail that should be forwarded because a change of address was put in last year for mother-in-law. Today was the last straw. Even if they had just acknowledged us instead of completely ignoring us. This is not the first time they have closed early.

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PixieTampa, FL

Reviewed Nov. 15, 2008

We were traveling in Europe for 12 days. During that time my 2 teenage boys were home alone after school (mail delivery time) and their grandmother spent nights. We returned from our trip late Saturday, Nov. 8th We have not received any mail since then. One day was a holiday. For a couple of days, one of us just assumed somebody else picked up the mail. However, my son was expecting a package and upon investigation it shows delivered Nov.6. We don't have it. When I question my mother, she said the boys brought the mail in once and it was a huge stack. I guess nobody thought to get it. I called the post office call center this morning and while the girl was pleasant and efficient, she would not provide the phone number for the local po. She said that anytime mail accummulates for an excessive amount of time, the carrier will assume we have moved and return to sender. I have several issues with that. When I asked what an excessive amount of time was, I was told it could be 2 days. I have lived in this house for 21 years. There was clearly activity as my kids come and go from school. My son drives a very distinctive 71 white and green Maverick which would have been there. Yet, instead of knocking or asking a neighbor or even trying the mailbox a 2nd time....they arbitrarily return to sender bills, letters and at least one package? And the funny thing about all this, if anything is, I worked at the main post office in my city for 16 years!

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LoriManitou Springs, CO

Reviewed Nov. 14, 2008

Using 2 different post offices, I sent priority mail twice, one week apart. Neither was there on time and one has been undelivered for 2 weeks now. Apparently the USPS charges for services that are not guaranteed (which no one told me)and unrefundable. Isn't that nice! You pay extra just in case it makes it there when they say it will, but if not, oh well.

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DrWest Palm Beach, FL

Reviewed Nov. 14, 2008

I recently moved from Atlanta GA to West Palm Beach FL.(33409) zip code. I made several complaints about my mail being left on the trash can in the mail area. On two occasions as I was discarding mail, there goes my mail including bank statements sitting on the top of the trash can. Each time I called to follow up on my complaint, it was close out, I never received any phone calls as promised within 48 hours. My concerns are with identity theft being on the high, I just don't want to become victims.

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JimEssex, MD

Reviewed Nov. 14, 2008

I PD $ 9.65 for a package to be delivered to me & it wasn't. I live in a 12 story bldg & am in apt. **, we have a security desk that has RESIDENTS (senior citizens) volunteer 2 hours a ** every day there. The post office has been leaving packages there for a while now but the residents are starting to give the packages to the wrong people! I am very ill with 5 diseases & don't get down to the security desk every day, as a matter of fact I only get down about every 4 days. When I called to request my packages be brought to me & ask for a refund of $9.65 because it was not delivered to my door they told me no. Please help me with this I tried to contact the boss of Jim ** but not luck he will not answer the phone. There is more to this story. They tell me now they will leave my packages at the post office for me to come & get I will not deliver!

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DonnaRogersville, MO

Reviewed Nov. 13, 2008

I mail a letter to Sprint (a payment) on the 15 of October and it was going to p,o. box 8077 lundon.Ky. 40742 as of November the 11 the had not recieved it yet. . It was mailed on the inside of the post office . we can not trust out mail to be took to the post off when we put it in our box at our home . . if you please could find it and return it to me becausr i had to pay 2 months payment just today the 13 of November,. Thank you Donna Greer 639 Sassafrass Rd. Rogersville, Mo. 65742 ph.# is 417-767-2614

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DonnaRogersville, MO

Reviewed Nov. 13, 2008

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CathyCheney, KS

Reviewed Nov. 13, 2008

postman signed my name to my med's,and placed in mailbox.med's not there when i picked up my mail.when i filed a complaint with the postoffice,he came to my door and told me what he had done.i filed a police report,because my med's are a controlled supstance,and should have never been placed in my reg. mailbox.and he should not have signed my name to anything.

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MelissaMansfield, MA

Reviewed Nov. 13, 2008

I recently went away to S.C to visit a friend. I had left some belongings in her car, which happened to included my drivers license and some credit cards. Instead of taking the drive back to go get it, I just asked her neighbor, a police officer, to mail it back since I'll be in the Carolina's for the rest of the week. So, on Monday October 27th, he sent it 2 day since the postman said it should get to me the next day, if not the day after. Well 3 days past and no package. No one could tell me where it was. I went the rest of the week without a package. I was so distraught and stressed out that I couldnt even enjoy the rest of my time there. I ended up driving home on Saturday morning without my package. Around 7:30 that morning, I get a call that my package has arrived. That's nice but I'm no longer in the state and cannot turn around to go get it. I then had the post office forward it to my house. This is when things turn into a big mess. I kept track of it. Looking everyday to check on updates. Early Monday morning, it was received in Boston. I was thinking finally I would get my package. But nope. It then goes to Nashua, NH. Not once but twice. After calling just about everyone to get some answers, I was finally given a number to consumer affairs in NH. My package stayed in Nashua for a whole week before any updates were made. The woman I spoke to said that it was in a warehouse and was probably having trouble reading it. She was going to look into it. After the weekend and now working on week 3 of no package. I checked it again and then went to Springfield, MA and is now back in Boston. So I'm hoping it comes before the weekend. I haven't been able to do anything and have been really careful in driving my car without my license. I also had to go through the hassle of cancelling my debit card thinking it was lost. I will NEVER use 2 day priority mail ever again. This has been such a nightmare for me. This coming Monday, November 17th will be 4 weeks. I did luckily get my money back. The Post Office is a joke. I even wrote to the post master in my town and never even got a response. What do they care right, it's not their stuff.

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MarvinLyons, GA

Reviewed Nov. 13, 2008

They will not approve my box and they will not give me my mail. This is URGENT please contact me. I have left 6 message on you answering machine.

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GRoanoke, VA

Reviewed Nov. 13, 2008

I have not recieved any of my utility bills in 5 months.. I can get every piece of junk that they can stuff in my box just no utility bills..when I have asked no one knows what is happening... Some of my bills have been sent back stating that I do not live here.. it all started with an arguement with my deliverer..I have lost all of my deposits because I never recieved any bills ..I have to call the utilites companies each month to find out the amount and due date.. I have lived in this house for 12 years with the same deliverer

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JimFort Wayne, IN

Reviewed Nov. 12, 2008

It is difficult for me to find the correct words to express my feelings about the USPS coming out with a stamp that honors anything Muslim. I think that it is a travesty, almost beyond belief that you would even consider this action. Probably anything that I say from hereon will come out as a rant. Therefore, I will stop by saying that this stamp should be rethought and then rethought again!

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JayNewport Beach, CA

Reviewed Nov. 12, 2008

There was a time when neither sleet, nor snow, nor rain, nor the dark of night would stop the USPS from getting mail to you. Those days seem to be gone due to what I suspect policy changes by USPS executives.

A package was clearly marked with my correct name and address, but the vendor left off the apartment number. As such, the package was summarily returned to sender - I suspect no attempt was made to deliver to me; it was too much work to review about 40 names listed on the mailboxes!?! And since complaining to the USPS folk, I'm not consistently receiving mail. A bit of retribution? How do we get these stories to the right people? People are not perfect - mail will be misaddressed at times. What a waste of time and money to send, return, resend, etc.

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JulieFair Oaks, CA

Reviewed Nov. 12, 2008

Around the first week of August 2008 I began to have problems with the relief carrier on the route for my business, Sunrise Liquors. The relief carrier was rude and surly. After two incidents I went to the Post Office to issue a complaint. Since that time, I no longer received mail delivery on the days that the relief worker would run the route.

I kept a log of the mail delivery and on the days that she was supposed to deliver I would receive no mail. The following day I would receive a large stack of mail. I went to the Post Master to complain and he said he spoke to her. This pattern continued through the month of August and into the month of September. I would receive no mail on the days the relief carrier would run the route. It is a rotating schedule, advancing one day each week. I even asked my regular carrier to let me know the day in advance that he wouldn't be delivering. I went to the Post office and told them I still wasn't getting my mail. On September 12th ,I went to the Post Office because I hadn't received mail delivery and was getting fed up with the situation. I also went to the neighboring business to see if they received mail that day and they had. I questioned my regular carrier and he told me that the relief carrier is puting my mail in a spot where they put mail that they are unable to deliver. The Post Master told me that she was brought in with her union people and was told to deliver the mail.

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DavidDouglasville, GA

Reviewed Nov. 12, 2008

I went in to mail package. told her i wanted to ship it the cheapest way. She informed me that the cheapest was 14.95. I told her i received the package and the shipping was only 9.95. She got really upset and said that wasn't the right price. I told her it shouldn't cost any more to ship it back than it did to receive it. she checked again and said ok 9.95 then. As i paid her she said real smartly....I hope you have a real nice day...

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Luigia52Forest Hills, NY

Reviewed Nov. 11, 2008

Isend a letter on oct 29 priority mail to Italy; very important documents!

never arrived. This is not the first time i experience lost of letters and packages sent with priority mail I have the custom nr on that letter: LC382816860US was sent from Peter Stuyvesant station.

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MikeAtascadero, CA

Reviewed Nov. 11, 2008

I moved so i turned in a form to forward my mail to the new po box, i did this on 10/29/08.I went in today,11/10/08 to get my mail and all i got was a couple of letters. One confirming that my mail addressed to me, not my business will be forwarded. I conplained to the woman behind the counter and of course the superviser wasn't available to help me. This employee then told me that the delivery person has my business and persaonal mail listed to be delivered. Okay, then why didn't the letter include my business name, i put both on the change of address form like i was supposed too.I then asked the same woman why i wasn't getting my mail yet and she reminded me that it take up to 10 days to get my mail. i told her that it had been 10 days and asked why the need for 10 days to transfer my mail. She had no reason and less sympathy even though i told her that they are holding some very personal mail that i need reight away, like my new bank card, new checks, closing bills, netflik movies. Againg she did not care one bit. I thought DMV was bad. How can the post office be so rude to its customers and isn't it a felony to tamper with someones mail??? I told the woman behind the counter that they need to put on the change of address form that the mail will be held and she told me that it wasn't necessary. What the heck???

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JanisCornelius, NC

Reviewed Nov. 10, 2008

this is horrible. Cornelius NC post office does nothing about the problem of mis delivered mail. I have complained and complained and it continues to happen. now I am missing a check that should have come Friday. It is Monday no check. The sender is an attorney and is very upset regarding the poor service US post office does. There are plenty of people that need work. Fire these people that cannot do their jobs.

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ChristinaBrooklyn, NY

Reviewed Nov. 10, 2008

The postal carrier on my route wastes their time and mine by leaving insulting notes because I left coupons (junkmail) on the ledge for my neighbors. The carrier then would stuff it all back in my box. Frustrated, I ripped out all my addresses off of everything and set it on the ledge. The carrier then taped up my mailbox! I called the Ft. Hamilton post office and was told they would be written up on Friday Nov. 7, 2008. On Saturday, I had another note stating I would get my mail again on Monday and they will not be written up as a smart remark. So, I wrote back, maybe you should do your job instead of wasting all this time and energy and that they were acting like a bully. Well, surprise, there was no mail in my box and said note/exchange was not in the box anymore. I again called the Ft. Hamilton post office and they said the manager wouldn't be in till Wednesday. I have a right to get my mail, I have a right to do whatever I want with my junk mail, if it means that much to J.Coyer as the carrier wrote their name on the last note exchange, then I will throw it all away. I am a busy Graduate student and I don't need to be stressed out and harassed by a postal carrier.

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ReneeMechanicsville, VA

Reviewed Nov. 10, 2008

I have been to this clerk in the past.She has never been that friendly in the past, but never ugly to me until now. On Nov. 8,2008,I went to the window at Altee Station and was assisted by the window clerk,Christine Myers, to be helped to mail off a letter that I wanted to send Certified with return receipt. I have never done this before and was not familiar with the process. She gave me the receipt and told me to fill it out.I proceeded to fill out the form and was not sure if it was properly done, she was helping another customer I said,excuse me and I asked her if I did it right. She screamed at me ,NO!! She then grabbed the form from my hand ripped it in half and threw it in the trash. Shem really embarrased me in front of other customers. She then gave me another one,but because of her outburst and anger towards me, I felt embarrased to ask her what I did wrong and filled it out the best way I could. So I decided that I had better not give it to her while she was waiting on another customer, I then got back in line to be waited on by her and she took it from me . She did not say thank you or anything. I will really try not to go in her line as in the past, she really treats people ugly. But when my turn comes, I feel like, oh my, how will she treat me today? She is rather rough with women customers,but I have observed her treating men very nice though. It seems that women are not her favorite customers. Renee Wilson

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KathySan Francisco, CA

Reviewed Nov. 9, 2008

I moved temporarily to 95 Osceola Lane #1., S.F., CA. 94124..... I put in a new change of address to take me back to the original address of record which is and should be until further notice 33 Whitfield Court., S.F., CA 94124., I have found that my bi-weekly paychecks for the last two weeks as well as other mail since June/July 08 is still going to the old/temp., address. I have been looking for my pay checks... All mail for me Kathy Ash/Kathy Ash-Williams/Kathy Ash-Henderson and any other Henderson-Williams-Britton mail should be sent to 33 Whitfield Court. mail that is being sent correctly by the sender is being incorrectly forwarded by you! Dont forward any mail that has 33 Whitfield on it!!!!!!!!!!!!! This is the correct address only forward mail that has 95 Osceola on it to 33 WHITFIELD COURT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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LindaOceanside, NY

Reviewed Nov. 9, 2008

ordered items from j.c. penny catalog. after one week called penny catalog to find out where my order was and was told that it was scanned into the oceanside post office early on friday morning, 11/07/2008. the item was not delivered on friday or saturday and i am wondering if the post office is holding back parcels for any reason?

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DorothyCharlotte, NC

Reviewed Nov. 8, 2008

This email is concerning our mail man. He delivers when he wants, what he wants. A couple months back I walked out to meet him at the mailbox to ask him a question, he was on a cell phone and when he saw me there he just drove off almost running over my foot. Today when he delivered our mail there was a black girl sitting in her car just below our mail box, he pulled around her and stopped at our mailbox. She got our of her car and he showed her our mail before putting it in our box. When my husband noticed what was happening he started walking to the mailbox but before he could find out what was going on and the mailman drove off, the girl got in her car and drove off without answering a question. The mail man also does not let use know when we have mail to sign for, he will puts a slip in the mailbox sometimes, other times I have to call the post office to find out they have something. We have tried everything we know to get along with this guy, even giving him small Christmas gifts. He is a racist and makes it known when he delivers our mail. I called the post office he delivers from today and told them again how we feel, I am sure they will cover for their little friend as always. They will tell him we called again and things will only get worse. Our postman's name is Richard Hill.

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WillaShoshone, ID

Reviewed Nov. 8, 2008

One notice of package requiring signature was delivered to 19 W 420 N Shoshone, Idaho 83352 on Nov. 3, 2008 since no-one was home. Tracking by USPS at Shoshone says a notice was left on Nov. 1. That didn't happen unless it was stolen, but other mail was there. The package was essential medicine that Ferrell Carraway needs every day. Tina Holland said this package was refused at the counter by someone in Shoshone and returned on Nov. 3. It was NOT refused by either one of us. Tracking says it was returned to sender on Nov. 4.

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KayNew York, NY

Reviewed Nov. 7, 2008

I just went to this USPS to send a package to Malaysia. Before I went, I downloaded and printed the postage price calculater from USPS website which said 1st Class Mail International Package should be $9.85. Postal Clerk named Davis Lee was serving me in this USPS Peck Slip Station and he told me the postage would be $19.45 which was much higher than I thought. I showed him the paper and asked him to explain to me what caused the inflated price and he became so impatient. He didn't bother to explain and look at my paper and said $19.45 would be the postage. As I insisted to know what might be the cause of the increase. He began to scream to me and threatened to throw me out. He called "asshole" and used "f..." profanity on me. At the end, he put a close sign on his counter and walked away. I still don't know any wrong for me as a customer to ask the postal clerk to explain to me the price he charged me. I still don't understand why he became so impatient and lost his sanity to start screaming to me in profanity and walked away from his duty.

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JohnWichita, KS

Reviewed Nov. 7, 2008

I have had the USPS shipping department destroy more items than anyone in my entire existence. You continually damage items sent, to include the last one. And what does the Post office have to say? did you buy insurance, if not we cant help you. This seems more like extorsion.....having to pay for a service, your employee's should care about their jobs and how they do them. I for one hope you go out of business. I'll never use the post office again, ever! Thank you for the very expensive lesson learned! And no, don't bother contacting me, you'll do nothing about it anyway!

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LilaNewland, NC

Reviewed Nov. 7, 2008

Perishable mail was left on a porch where dogs got to it and ate it. No attempt to rectify the situation was made. This is not the first time mail has been misplaced or put in an undesirable location.

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MannyWhittier, CA

Reviewed Nov. 7, 2008

mail carrier refuses to deliver mail on a regular basis. only after 5 days do we learn that he saw our dog out of the yard. I have worked from home this week and was on vacation last week and can confirm that the daog has been in the yard these past two weeks.

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OrlandoGrand Prairie, TX

Reviewed Nov. 6, 2008

I have been having problems getting my mail by our carrier after calling the local post office we were told the reason is because we cannot have a vehicle parked within 15 feet of our mailbox. We did have a vehicle parked 6 feet away but I don't understand why it needs to be 15 feet away since the small vehicle the carrier drive should have no problems pulling up to the mailbox. We have called the post office twice now in the attempt to receive our mail and at this point think this is being done intentionally. Please let me know what other recourse I need to take to receive my mail other than not being able to park 15 feet from the mailbox. I am not an unreasonable person if they can show me that 15 feet is really required for a small postal vehicle to pull up to the mailbox I would try to park away from my house and walk but it just appear to be not only ridiculous but misinformation being spread around

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JosephWest New York, NJ

Reviewed Nov. 6, 2008

Basically I filed a change of address form on 9/28/08 to move into my new apartment in West New York. Mail did not arrive and I was told that I needed to put a piece of paper that included my last name on my mailbox (shared mailbox area in an apartment complex) or the mailman would not deliver. Fine. Put my name on the mailbox, and yet as of today (11/6/08) still have yet to receive mail. The mailwoman will not deliver because she does not like the sticker I used to identify myself! It was small, but clearly legible and propped so it would not fall. She is arguing that because it is not taped on, that the sticker is invalid. I want all my mail (current &Past) delivered directly to me, as it is highly inconvenient for me to go to the post office.

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DanielSan Jose,, CA

Reviewed Nov. 6, 2008

On Nov 4th, 2008 I went to deliver a letter to the mail box behind the post office and i found the mail box was over filled. I sent inside and notifed the postal cashier employee and she told me not to worry that the supervisor is on it. I didn't trust herl. I asked to speak to a supervisor but told he was busy. I didn't give her name because i didn't want to be responsible for her firing. I went outside and waited ( 5 mins) for the supervisor but i got disgusted and left. Next day , i was at another post office off Lundy avenue in San jose. I asked for a complaint form.. but she couldn't find any. The supervisor was out to lunch. I've witnessed about 4 times in the last two years the mailbox at Jackson ave. as being overfilled and no urgency by the post office to the matter. I will write a physical letter to the Jackson Post office. I see a 800 number exists but again i have no faith in the system. thanks, daniel p. mirelez

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SteveWestville, NJ

Reviewed Nov. 5, 2008

We have been having problems with our mail since my wife and I moved here 9 years ago. At least twice a week we received other peoples mail and our mail like our netflix movies stolen. The post master refused to do anything about it untill my wife caught a postal worker using a gift card she sent in the mail that he stole from a mail box. He was eventually fired with no charges. Call for details on that matter. Since then we were given special delivery for our mail to make sure we got our mail. It's supposed to be 100% checked. WE ARE STILL GETTING OTHER PEOPLES MAIL. I believe they are now doing it maliciously on purpose. We called the post master to confront her on this matter. I asked how many people she has working there. The post master said she had 20 people working under her and she can't monitor all of them. ISN'T THAT HER JOB?? She says she reprimands them, so I asked how. She refused to answer the question and hung up on me.Is there anything I can do about this problem.

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TimothyWashingtonville, NY

Reviewed Nov. 5, 2008

I attempted many times to filed a claim pertaining to a package sent to Singapore tracking #ra751171811us and claim#de760044. USPS has never sent the papers to file a claim. The package was sent registered mail, return receipt and signiture confirmation. this has become very frustrating. Please assist me in this matter

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GeorgiaBismarck, ND

Reviewed Nov. 4, 2008

Back at the end of 2004, I became guardian to my father. I went to the USPS and filed a change of address. Around the same time a gal that has a similar last name as my farther moved from the same area that he was in. All my father's mail went to her. A month and 1/2 went by with no mail for him (he doesn't receive much mail) I contacted the USPS. They informed me that his address what somewhere across state. I had them change it again. Then I began receiving this gal's mail. And yes. For over a year, I kept having to put in changes of address because all my father's mail was going to her or visa versa. Now I've had the IRS contact me because my father should have received 2 1099s from an insurance company for 2005 and 2006 taxes and I hadn't a clue. He(I) now face having to redo his taxes for both years and possible penalties. After contacting the postal service about this AGAIN just now on the phone, all I got was We are sorry for the inconvenience but there isn't anything they can do.. Oh and btw, I received another magazine addressed to the gal across state but with our address. It is a never ending cycle with this place.

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DaphenySan Antonio, TX

Reviewed Nov. 4, 2008

The post carrier left my mail on my door step along with 2 keys to the supposed mail box. The two keys were different but my husband tried one of them and it did not work on the mail box. When my husband saw the mail carrier again he informed him . The mail carrier informed me that we needed to go to the post office. When I went into the post office and informed the postal work. they informed me to try the other key and if it still did not work they gave me the # of 210-543-8237 to call. Well the key did not work and when I called the # a lady answered the phone (did not get her name ) told her the situation she then got defensive and told me that the mail carriers do not give out keys. I then informed her that he did. she placed me on whole for 15 mins then picked the phone up and hung up.. When I called back after several rings Mr. Martinez answered the phone I asked who picked up the phone earlier because they hung up on me and he stated immediatley stated that it had to be an accident (yeah right) I again told him what happened and again he said the mail carrier does not give out keys or leave mail on door steps .. I again told him that it happened and he then tried to twist my story around and became very rude. He took my information down and stated that he needed to speak with the mail carrier as if i were making the story up.

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MichelleSan Francisco, CA

Reviewed Nov. 4, 2008

Our building of 95 residents have not received mail for over a week (Monday, Oct 27 - Tuesday, November 4th). This includes seniors who rely on monthly checks for their income and people who were waiting for Vote By Mail and Absentee Voter applications. I have met with surly post office workers who have not helped, called customer service who told me that I should go pick it up with no solution for the long term problem and when I went to the post office, they told me I could not pick up my mail but it might come later this week. An older retiree said he was willing to wait in the lobby and let a postal carrier in, but after two calls to Carrier Services (first call not picked up after 19 rings - the second call lasted being put on hold for 37 minutes and then being hung up on) we still have no solution or real idea of what the problem is. At this point I am considering getting a post box elsewhere.

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JeanBowie, TX

Reviewed Nov. 3, 2008

When a certified letter to be signed for or a package too large for the mail box is to be delivered to my home/office, the Bowie Post

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KellyRio Rancho, NM

Reviewed Nov. 3, 2008

Since moving to NM in April 2008 both I and my mother in law have been to the post office more than 6 times to resolve continued problems with our mail. My mail would get forwarded to her and hers to me. We spoke 4 times to Jennifer who was the supervisor then and she promised each time she would take care of the problem. Later a new supervisor took over and my mother in law spoke to this person 2 or 3 more times. we still have no resolution. Even mail that is directly addressed to our new home and not forwarded from our old address gets redirected to her house. It is very frustrating for all of us. The inconsistency is a real problem. One month we will get a bill and the next month that same bill goes to my mother in laws. The most recent debockle is what my biggest complaint is though. Some members of my family were using absentee ballots and we mailed them from our home on the wednesday prior to election day. The envelopes are addressed on the front as any normal envelope is and the back side contains a small sticker with the senders information. For whatever reason, the mail carrier used this sticker as the place it was going to and forwarded the mail back to our home. Because of this I had to go back to the post office on Monday 11/3 to overnight the ballots so they would be there for election time. this cost me $16.50 on top of the postage we already had on the envelopes when we mailed them wednesday. I asked to talk to a supervisor regarding the refund of that fee. I was told he would either mail the ballots or refund the money to me and give me back the ballots. I asked why they would not mail the ballots and refund me the money as they should pay for it since it was thier mistake and he very rudely and abruptly told me that my only options were they would mail it as planned or give me back the ballots and refund my money. I then asked to speak to his supervisor who in turn gave me the same ultimatum and would not accept any responsibility for what they had done. I then asked for a phone number to talk to someone above them and he refused to give it to me. He offered to give me a customer complaint assistance phone number but that was all. When I got home I tried that number and it is not an accurate number. I want this investigated and I would like to be contacted about the results of this investigation and I would like someone to contact me about a refund of my $16.50 which is incurred because my carrier returned mail to me that should have gone out to Colorado last Wednesday. This post office has switched supervisors atleast 3 times in a 7 month period. that should speak for itself on the poor service people are getting from the post office and the carriers.

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KentCentennial, CO

Reviewed Nov. 3, 2008

The PO Branch did not start holding my mail until 3 weeks after the confirmed hold date. Then, they tried to deliver it on the confirmed resume date even though the confirmation stated that I would pick up the held mail. Since I was not yet home, they returned all of my mail to sender.

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PLansing, MI

Reviewed Nov. 3, 2008

This is the main branch postal office for the downtown Lansing area. They never have more than one clerk scheduled to work the lunch hours (11:30 - 1:00). Typical wait time is 30 - 50 minutes to see a clerk. Occasionally a second clerk will volunteer to help customers, but usually there are are several people visibly not working and joking around behind the clerk. Lines start at 10 or more people and usually when you leave there are over 30 people waiting for service (not including the 6 - 12 people who leave out of frustration.) This happens every day of the week, and pre-holiday periods are worse. Whatever they are paying the clerk and the scheduler for customer service, it's too much.

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SandyJunction City, KS

Reviewed Nov. 3, 2008

I recently got a new a maliman on out route in the last couple of weeks. In the last 2 1/2 years I have never had any problems, until now. Out new mailman wrote on our mail not to park in front of the mailbox, twice. AND held my mail. The mailman told Kevin (he lives in my house) not to park in front of the mailbox. He moved the vehicles a little so that he had no problems getting to the box. Well he still kept my mail. this started Oct 15th ( Sat) and in a weeks time I got my mail twice. I normally get mail about everyday. Kevin has called to speak with Chris Ostermann, our postmaster, and couldn't get any answers from her. She said it was regulations that we had to be so far from the box but couln't provide us with any information showing regulations. The problem We had was he wanted to drive up to our box and if he couldn't do that he wasn't going to give our mail. Not any time did he or the Postmaster give us any formal letter stating we had to be so many feet away from the box. All we got was a green and white form that said " The approach to your mailbox should be kept clear of snow, vehicles and other obsticles." We have 2-3 vehicles that are usually parked out front but we did move them so he can walk to the box. Neither the mailman nor Chris said anything about parking so far from the box. After getting frustrated with this situation Kevin went on Ft. Riley to the post offce where they provided a paper stating the distance from the box.. The part that bothered me was that there are only 5 houses he is able to drive up to because we have new homes. He was holding our mail because he had to walk up to my box that is on the curb. Kevin told the post master that we pay out taxes and we pay good money for taxes on our vehicles and we shouldn;t be pentalized because we have so many. Chris stated that we have a garage. Kevin told her that our new vehicle is in the garage. We did move the vehicles and they are not all in front of our house now, which we do not like and I'm sure our neighbors will hate it too. We completly understand regulations, but Chris Ostermann and this mailman went about this all the wrong way. Holding my mail before giving us some kind of formal letter telling we had a problem was not professional. Almost a week later we received a letter typed by Chris NEVER in this letter did it say how far to park away from the box. it says " Referencing the Post Office Maual (POM) 632.524: Curbside mailboxes must be placed so they may be safely conviently served by the carriers without leaving their conveyances. Boxes must also be on the right hand side of the road and in the direction of the carrier's travel. Customers must remove obstructions including vehicles, trash cans, and snow, that make delivery diffucult. Generally, mailboxes are installed at the height of 41 to 45 inches from the road surface to the bottom of the mailbox or point of mail entry." Our Postmaster or mailman still have NOT given us anything about how far away to park. we are going by the paper Kevin picked up from Ft. Riley. We needed our mail so we had to find other ways to get our information. Our mailman was VERY rude! I even had a note in the box for the mailman and my flag up and he did not stop at my box. The flag was still up at the end of the day. I can't beleive he, the mailman, was doing all this because he had to get out when most of his route he has to get out anyway to put mail at customers house mailboxes. All we wanted was a formal letter telling us the problem not the mail carrier just holding my mail! This was very unprofessional and I am VERY angry about this! Thank you for your help with this matter.

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TimElsmere, KY

Reviewed Nov. 1, 2008

Our mail, once again, is being delivered to the wrong address. Today, my neighbor had our mail. Our other neighbor who gets our mail sometimes sends it back, resulting in my bills getting paid late!

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ChristineLondon, OH

Reviewed Oct. 31, 2008

I recieved a defective cell phone from T-mobile. I had the phone for 3 days and had to return it to LagRrange Georgia.I mailed this item from the London, Ohio post office. I mailed the phone back on August 13th, 2008. I sent it with a track and confirm number, then I called T-mobile with this number. I didn't insure this package, because I had insurance on the phone. I wasn't aware that when I took the sims card out of my old phone and put in the new, that my insurance was void. As of today, October 31,2008, there is no record of my phone. The last record of it is leaving Columbus, Ohio on August 13th.I did everything that I was told to do regarding mailing this item, and it is costing me $218.00.I feel as if I am getting the run around from every body. The post office in London Ohio called me today and the comment was made "Well, we have dealt with you before." I don't feel as though I should be responsible for the cost of this defective phone.

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JoeArlignton, VA

Reviewed Oct. 31, 2008

I receive mail in a big bank of boxes for which the carrier opens a large locked door to expose all of the boxes for the building.

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RoszeniaBrooklyn, NY

Reviewed Oct. 29, 2008

A notice was left in my mailbox on Oct 16th for a parcel. I was home that day, yet no one rang the bell. I checked the box on the back for redelivery, signed my name and taped it to the mailbox for the carrier to take on Oct 22. The carrier delivered mail but didn't take the notice. I then went online to request a redelivery. I was given an online confirmation number- WER10914812. Still no redelivery. I called the 800-number and was given the confirmation number-CV40362222 on Oct 28. A supervisor, whose name I do not recall, called my at home yesterday. He stated that he didn't see the package at the station but maybe it was on the truck. He asked if I'd be available to reached at the number he called; I told him yes. He called back about 15 mins or more later. He stated the item was a book from Hard Case Crime and that it would go out the next day. At about 6:15pm, my husband arrived home with the mail out of the box, no book. No one rang my bell because I was home all day and even received a package earlier in the day from UPS. I have complained on St. John's Station numerous times before and the service just never seems to improve. Although I only live 1 1/2 blocks from the PO, it is always so crowded from open til closing that I dread going over there with an infant son to wait what at times can seem like an eternity because they never have more than two people at a time at the windows. And instead of taking people with slips at Window 1 as the window indicates, everyone is forced to stand on line and wait. It is a terrible process and is being horribly managed.

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TrevellBronx, NY

Reviewed Oct. 28, 2008

they charged me for 20 59 cent stamps and only gave me 1 and then when i returned to dispute the charge they refused to compensate me.

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NancyLos Angeles, CA

Reviewed Oct. 25, 2008

They lost my package and refuse to do anything about it. My package was being delivered to the appropriate place, but all of sudden they automatically forwarded the package to a place in Las Vegas without my knowledge and consent.

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RobertMesa, AZ

Reviewed Oct. 23, 2008

i just went to the post office. i stood in line for around 10 minutes. there was only one lady on duty. i went up to her and said good morning. she was rather downhearted. she did my business and said $5.32. i said i am not done, i need a book of stamps. she was mad and nasty to me and i said to her why are you picking on me, i have done nothing to you, she had asked everyone in line ahead of me if they needed stamps and even passports, then to me just $5.32. well she did not get any better as my blood pressure went sky high, i said i would be calling her boss. she didn't care at all. no feelings for her customers and we are the people that pay her she works for us

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FredEl Dorado Springs, MO

Reviewed Oct. 23, 2008

On October 28 our mail carrier delivered mail addressed to the wrong mailboxs. I received my neighbors mail, my neighbor received his neighbors mail, etc, etc. I contacted the local post office and asked to speak to the Postmaster. I was told the Postmaster was out of town for the week. I asked the clerk what she planned on doing about it. She stated that she would let the Postmaster now next week. In other words no other action was considered. She had no plans telling the carrier to go back around on his route and correct the problem. Instead, I ended up delivering the mail correctly to my local street. I guess asking the carrier to do his job correctly my probably make him go postal

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DeborahColumbus, MS

Reviewed Oct. 22, 2008

I have had five pieces of mail that were mailed from my office, stamped with a meter, that have NEVER been delivered. To this point, I have paid $80 in late fees to various companies (AT&T, mini-warehouse, Old Navy, sewage utility bill, Honda Finance). I am NEVER late paying my bills, two of these bills were going locally and were mailed about two weeks ago, my AT&T was mailed 2 1/2 months ago and none of these has reached their destination to this point. I have contacted the US Postal Service four times and was told I would receive a call back and have not received a call yet.

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JohnPaonia, CO

Reviewed Oct. 22, 2008

DO your readers know that the U.S. Postal Service is not responsible for parcel packages sent through them? They lost a $1200.00 package I sent to an E-Bay customer who did not take advantage of insurance options and the post office sent the package to dead mail one day after my sending it and after five months and I threatening to sue for breach of contract they replied with "As information, the U.S.Postal Service is excluded by federal law from liability for any claim arising out of loss, miscarriage, or negligent transmission of letters or postal matter". I believe that as many customers as possible should be advised of this and consider other carriers.

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JackHayward, CA

Reviewed Oct. 22, 2008

Well i mail two flat rate boxes to my mom in puerto rico and only one got there, and it's been more than 15 days and no sight of the other box. I think i got ripped off. Can you help me?

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MicaHenderson, TX

Reviewed Oct. 22, 2008

Called in May to get a mailbox on CR. Post office continued to tell me that they were working on it. After calling them every week, because they kept telling me to wait one more week, in August, I was told I could put the mailbox on the highway for "now". I was never told to fill out a form to have a mailbox placed on my county road. Carol, the post master, asked me to fill one out. I completed that day and returned it the first week in Sept. Now one person says it has been approved while another tells me that it hasn't been approved by Dallas office. I gave them 3 weeks before I called back today, 10-22-08. I was hung up on Laura ** and when I called back to get another number for Dallas office, I was told there is no number to call. To this day, no mailbox and still don't feel any closer to getting one.

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AngelaWeatherford, OK

Reviewed Oct. 22, 2008

I sent a package priority mail through the USPS expecting it to arrive 2-5 days afterwards. Well, that was on September 22, 2008 and it is now October 22, 2008, so I went by the post office here in my town and asked if there is a form for "lost" packages. I was sadly informed that there is no such thing. The clerk told me that it isn't their problem that the package didn't get to the sendee, but if I had bought insurance then they would refund me the "lost" item's claimed worth. Since when are we not responsible for the services that we supposedly provide? You get faulty service at the doctor's office, you sue and get reimbursement. Why is the government exempt from this part of the system, but everyone else held to it? All I want is refunded for the item, but will even settle for a refund in the shipping that never took place.

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TravisFairmont, WV

Reviewed Oct. 22, 2008

My parents have been sending me letters from home (Short Gap, WV) and I have never had trouble getting them the next day and for some reason, I did not receive the last one. It was sent on Friday, October 17th and usually I receive it the next day, but I have been waiting for it and it has yet to be delivered. It is very important that I receive these letters.

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HeidiLaguna Beach, CA

Reviewed Oct. 22, 2008

This year I have lost 5 packages mailing international, I still have receipt of 3 out of 5. I have lost receipts of the ones sent to Australia and Germany. The online information of the two packages sent to Canada on August 27, 2008 and Oct. 1, 2008 showed that "your item was accepted in ...", but do not track the items further.

One package sent to Hong Kong worth $1,000 had insurance of $500. The information only showed "international dispatch September 25, 2008" and until now the other person still has not received it. I called the post office, the "consumer affairs of USPS", spoke with several people and nothing came out of it. They said sorry, and nothing can be done....I cannot not use USPS, but I don't want to lose my merchandise now and then. Besides, this is a government business, what is their reason for all the lost packages???

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EdwardShoreline, WA

Reviewed Oct. 21, 2008

In June of 2008, my hospital called me about a bill I had not paid. I informed them that I had not received a bill. They stated that the bill was returned to them. I gave them my address and they stated that the address I gave them is the address they sent it to. I asked that they send the bill again. I then informed my post office of my name and my address and asked them to please refrain from returning mail sent to me without my consent. I then began to receive mail again. Though, I did not know or had no way of knowing if mail was still being returned to the senders of my mail. Then today, October 21, 2008, I called the Department of Licensing office that was supposed to send me my license plate tabs for my car. They stated that they sent the tabs but they were returned to their office.

So for months now, this post office has continued to return mail sent to me to the senders. I don't know what other important mail may have been sent to me. But I did find out that my car insurance was cancelled because the bills they sent me were also returned to them. Also, I now know why I have not received two different mail-in rebates I sent out for back in the year 2007. My car insurance was cancelled because of this. I did not receive $100 worth of rebates I was owed. And I am driving with expired license plate tabs because they were returned to the licensing office without a request to have them returned.

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ElizabethLas Vegas, NV

Reviewed Oct. 21, 2008

I have an account with USPS and do a lot of online shipping with carrier pickup. I packed and insured an expensive piece of Daum crystal using a pristine and rigid box that had no imperfections. The crystal was packed using lots of bubble wrap and the ends were reinforced using stiff cardboard so there would be no shifting of the item during transit. The vase was shipped to an officer at a US Air Force base in Egypt. I was notified by the recipient that the box was crushed upon arrival and that the vase had shattered. I then called the US Postal service to inquire into the protocol for initiating the claims process since the box was shipped to the Middle East. I was instructed to have the box shipped back to my address and to bring it to my local post office where I was to fill out the claims paperwork and leave the parcel for inspection. When the package was returned, the box had visible damage and was crushed on a corner. I took the package to my local USPS and initiated the claims process as instructed.

I received a letter from USPS (dated August 4th) stating that there was no visible damage to the exterior or interior of the package. I personally saw the damage to the box so I went to my post office, retrieved the box and took photos of it on the counter. I enclosed photos of the package as documentation of the damage. The package remained at the post office per their instructions during the appeals process. I asked to be notified of the appeals hearing so that I could participate in the process.

I called August 12th (866-974-2733) and spoke with a postal employee. They advised that they needed more information from my local post office and that the denial did not look right. The employee said they would give me an update in 5-7 days. I never heard back from them. I called again on August 18th and they claimed they had no further information even after I was promised an update. I then called my local post office and a supervisor ("Al") said he had not heard from the claims department at all in reference to this claim. I called again on September 11th and was told that my appeal had still not been entered in their computer. Another call was placed on October 6th and I was told someone would call me back (incident # **).

Since there was still no record of my appeal, I mailed a second appeal with photos on October 9th, this time using Priority Mail with delivery confirmation (**). On October 9th, I called again to report that no one had called me back (incident # **). A Ms. ** told me that they would do some research and call me back. On October 15th, I called yet again and this time spoke with Sharon (incident # **) who promised me yet again that someone would call me back. On October 16th, someone did finally call me back but not in the time frame I had requested (after 12 noon PST) so I called them back. They acknowledged receiving Priority Mail from me but claimed that my appeal still had not been entered into the computer. I asked if there was notation of all the times I had called, and she said they were switching to a new computer system and that my calls may not have been saved.

Surprisingly, I received a letter today (October 20th) from Autria ** which was dated on October 16th stating that my appeal was denied. As I had called around 4-5 pm their time on October 20th, I don't see how they could have processed my appeal especially since their own personnel stated I was not even in the system yet. I have one final appeal to the Consumer Advocate in Washington, DC.

I under-insured the crystal for $800 and would like my $800 and shipping costs back. I can only hope that the consumer advocacy department in DC is more organized and interested in getting to the bottom of this than my experience with the Claims Dept in St. Louis who I found unprofessional and frankly, uncaring. This goes to show you that you can pay for USPS insurance but that does NOT mean that you are insured. I followed their instructions to the letter and have gotten nothing but delays, denials and more aggravation than you can possibly imagine. What is it going to take to get what I rightfully paid for???

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BobbyFayetteville, NC

Reviewed Oct. 20, 2008

I was serving in Iraq late last year. I purchased a computer from Best Buy in Sept-Oct 2007 time frame and they didn't ship overseas. So, I had the item shipped to my step-mother. She and my aunt then took the package to the post office and mailed it along with $500 worth of insurance. I never received the computer and returned home in nov. of the same year. I waited a month or so thinking the package would be forwarded to me. I never received and was told that I couldn't claim it through the purchased insurance with the original receipt. I filed a lost mail claim but that was useless. They don't keep track of insurance in their computers, which in my opinion is just another way of screwing the consumer.

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LisaNew London, WI

Reviewed Oct. 20, 2008

We were wondering why the lobby was locked on Monday, 10/13/08, for Columbus Day. It has always been unlocked so we can access our PO boxes. The postmaster stated that if we have an issue, contact Consumer Affairs. I am not the only one complaining, but, maybe the only one submitting a complaint. The Postmaster stated that if they are open the previous Saturday hours, that should serve everyone. I stated that we are a business & not open on Saturday & in the past we were able to access our PO boxes/lobby. Thank you for your time.

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USPS Company Information

Company Name:: USPS
Year Founded:: 1775
City:: Washington
State/Province:: DC
Country:: United States
Website:: www.usps.com