USPS Reviews

1.2

9,261 reviews

5
4%
4
0%
3
0%
2
5%
1
91%

Write a review

Are you this business?

4,946,968reviews on ConsumerAffairs are verified

We require contact information to ensure our reviewers are real.
Our moderators read all reviews to verify quality and helpfulness.
We use intelligent software that helps us maintain the integrity of reviews.

Updated Aug. 28, 2026

About USPS

United States Postal Service (USPS) delivers mail and provides shipping services throughout the U.S. Its services include first-class mail, priority mail and package delivery. Started in 1775, USPS provides across-the-board postal services, including domestic and international shipping, with a mandate to serve all U.S. residents.

Visit www.usps.com

Pros

Affordable shipping rates
User-friendly tracking system
Wide range of shipping options

Cons

Frequent delivery delays
Poor customer service response
Lost packages reported often

USPS Reviews

Popular Mentions

How do I know I can trust these reviews about USPS?

4,946,968 reviews on ConsumerAffairs are verified.
We require contact information to ensure our reviewers are real.
We use intelligent software that helps us maintain the integrity of reviews.
Our moderators read all reviews to verify quality and helpfulness.

Sort by:

Recent

A link has directed you to this review. Its location on this page may change next time you visit.

How do I know I can trust these reviews about USPS?

4,946,968 reviews on ConsumerAffairs are verified.
We require contact information to ensure our reviewers are real.
We use intelligent software that helps us maintain the integrity of reviews.
Our moderators read all reviews to verify quality and helpfulness.

Page 57 Reviews 8180 - 8330

SteveDenver, CO

Reviewed April 1, 2009

I sent two money orders by priority mail with delivery confirmation. When I checked the delivery confirmation on their website, it was last scanned in NJ. It was going to PA. I called and inquired. They gave me a confirmation # and said someone would call me back in two days. This was on a Thursday. So I said, "Will that be Monday?" The woman said no but by the end of business on Sat. I called on Sat. and the woman told me it wouldn't get a call until Mon. On Mon, a man called me and repeated the same information that was on the tracking website. He said I could call the local PA office and see if they had any more info. I suggested that he call them. This was the start of the big runaround. He said he was waiting for them to call back, or he was going to be off the next day, or his colleagues said he was waiting to hear back, that he had spoken to them and they were checking on it. I called them on their inconsistencies and never heard back.

I reported my lost two more times and the third time, a woman said she was going to escalate this case. When I called back two days later, they said that they couldn't help or give me any more information and that I needed to call Consumer Affairs. When I called Consumer Affairs, they said it had been closed out and they sent me a letter saying they had no more information on this case. So essentially, escalation was closing the case and sending me a letter. I asked about the money orders and have been told several things. I had to wait 30 days before filing a trace and I have to wait 60 days. If they were stolen and cashed, I am out the amount of the money orders. I had a supposed supervisor hang up on me while waiting to speak with her supervisor. There seems to be a lot of lip service with no actual results. When I pushed for more information or complained about the lack of results/information, they responded with hostility.

Thanks for your vote!

DeniseUpland, CA

Reviewed March 31, 2009

Placed a hold on personal mail on 3/24/09 - 3/31/09 by phone. Went into post office on 3/27/09 was told by Maria Perez mail was there but, she would not give it to me that day, to come back 3/28/09. She would release it then. I questioned why I would not be able to get my mail she refused to give a reason or my mail. Went in and spoke with a Penny who claimed to be the manager on 3/31/09. She told me to put all the responsibility and blame on her she is the person who returned my mail and refused to provide my mail. When walking out of her office I paused in front of her and she proceeded to push me. When I told her to apologize she advised me to call the authorities. I did and requested to file charges. Come to find out that is not her real name it is Naomi and even the officer said that his name was not his true name(Guitterrez badge #38 out of Upland, CA ph#909-946-7624 report#7590)he refused to take a report. I called the station and reported the officer. I have been harrassed and I would like some form of diciplinary action to occur at this location and with these employees. And if at all possible legal actions againt Naomi/Penny.

Thanks for your vote!

VictoriaBenicia, CA

Reviewed March 31, 2009

I called Benicia Postal Office on Friday 3/27/09 talked to Chrystal Jones (Post Master) 707-745-4019. I called to make appt. to do passports for my 4 sons. She gave appt. on Monday 3/30/09 at 2:00 p.m. She told me to bring original B/C, and my husband has to be present. I told her my kid's age, and she gave the price/fee of each kids. On Monday 3/31/09 at 2:00 p.m. I was in line to do my passport. Ben Velasquez aked me where are my 4 kids. I told him I did not know that I need to bring them, and they are in school now. I told him I talked to Chrystal Jones on Friday, and she never mentioned anything about bring my kids for this appt. Later, Chrystal Jones came out to see me. She was very disrespect to me. She told me the reason she did not tell me not to bring the kids because I did not ask that question. I only asked question if I need to bring my husband. I told her I don't know what 's questions to ask. She told me to bring original B/C and she left out the part to bring the children. If she knows it is one of the requirement like original B/C then she should have told me that the kids have to be present. I told her I did my son's passport 1/3/01 in Vallejo Postal Office and I did not bring any my children with me. Ben Velasquez said:then you should go to Vallejo Office and do your passport there. This remarks was unnecessary and he does not has any courtesy or respect to the customers. I was very hurt and very upset about these 2 postal worker/supervisor talked to me that way. I just want to bring this complaint to the higher management level so this incident will not happen to the next customers.

Thanks for your vote!

AdawnClayton, NC

Reviewed March 31, 2009

My mother lived with us for 1 year. Now in Ohio, she has lost alot of mail, even though she put in an address change. We have had to forward it several times. She has given her new adress to all her creditors also. The big deal is that Sears and Penny's have both claimed that they cannot or could not find her, now ,after forty-some years of goog credit with them, her credit is ruined. She is 84yrs old and it upsets her very much, of course. She needs good credit to get an apartment so that she can live alone, at least for a little while before she is unable. For all those years of perfect credit, the postal service is responsible for RUINING it!

Thanks for your vote!

LorieTemecula, CA

Reviewed March 31, 2009

I sent 5 birthday cards to 399 Racquet Club Rd, Weston, Fl 33326 on March 9th 2009. Two of these cards had $50.00 American Express gift certificates. They were inserted in and envelope purchased from and provided by clerk # 17 Bill #1000403199036. This transaction was completed at the main post office on Rancho California, Temecula, CA.

I paid for a signature confirmation. The number is 2305 1590 0000 0748 7669. Three cards had a regular stamp that I had provided. I received 2 of these envelopes back on March 13th 2009 and a third on March 19th 2009. All 3 envelopes had yellow stickers labels (Return to Sender No such Number Unable to Forward). The postal envelope I purchased was sent with the 2 gift cards. THIS ENVELOPE HAS NOT BEEN RETURNED BACK TO ME. I have contacted 4 separate Postal employees from the Temecula office as well as your customer services office. I was told Mary from Temecula main branch and Lindsay from your customer service branch that the envelope was returned to me on March 11th 2009. At this point in time, I have been unable to ascertain factual information as to the whereabouts of my missing envelope containing the 2 gift cards. I wish to note that is did receive the 3 stamped envelopes indicating that they were not deliverable.

Thanks for your vote!

MichelleCuyahoga Falls, OH

Reviewed March 30, 2009

I contacted the USPS to extend my temporary address for 8 months and they would not make an exception. I am on a couple of 8 month assignments for work and on my second assignment I will be considered on a temporary address for over a year. Two different addresses but both are temporary. My primary address is in Ohio. The two temporary address resided in IL and CO. I explained my situation and they would not make an exception to a rule that I feel is silly. Especially if you have a special situation and can explain it. It just does not make sense. I do not feel I should have to make a permanent change since I will not be here permanently and I do have a primary home in OH. I spoke to a supervisor and they were unable to make the change. This is horrible customer experience and if I had a choice to change mailing companies I would.

Thanks for your vote!

GyselArlington, TX

Reviewed March 28, 2009

On March 4, 2009 I went to the U.S. Post Office to mail a few things. I mailed four(4) birthday cards for my family and a little package, that contained a phone accessory. One birthday card for my father, two for my mother, and one for my sister with a money order of $100 inside the card. Plus her package which I got insured. All to the same address.

Everything got to them on the same day, except for my sister's birthday card with her money order inside. I then called the 1-800 number and I asked what and why it happened and this lady said to give it a few days. Maybe a week or so went by and still nothing. I then called again and gave her the date and information of when and what had happened. She gave me a confirmation number and said that I should be expecting a call within the next business days from my local post office. I never did. That same day I also called the local post office to ask why that card never made it, like the rest of the others. The man I spoke to was rude and blamed it on whoever was supposed to recieve the mail, by saying that maybe they were lying about getting it in the first place. Of course, that offended me. I told him how much it meant to me that my sister received her birthday card, on or before her birthday(March 14th). I had put alot of thought on what card to get her and pictured her reaction when she got the money as well. This meant so much to me because I haven't seen my family in months and little things like these mean more when you're far away. On March 23, 2009 I went to the Eagle Post Center in Arlington Tx, to see if they could help me get my money order canceled and get my money back. The lady I spoked to was very helpful and she called the number that was on the money order to see what could be done. They wanted me to send them the original receipt of the money order but of course I didn't. I instead printed a copy and filled it out and wrote them a brief explanation of when and what had happened and that I just wanted to cancel the money order and get my money back. I got it notarize and then it was sent through USPS First Class Mail. I got a trackin number just in case that got lost as well. Then last night I called my mother and she told me that they finally recieved my sisters envelope but with NO birthday card or money order inside. It had been opened and then taped back. I was furious of course!! Whoever did this ruined my sisters birthday gift from me. I sent it out very early for a reason. This was very important to me. I love and miss her so much and then something like this happeneds. I trusted the post office when I went and asked this lady that worked there for help on getting my stamps and everything sent correctley. I did everything in front of her. Wrote the outgoing address and my address. I asked her if I should just place the money order inside the birthday card or in the package and she told me that inside the card was fine. Then when it was all done I payed her and asked if there was anything else I needed and she said, no that I was done. I would really appreciate if an attorney would contact me about my complaint. Thank you.

Thanks for your vote!

TerrieChicago, IL

Reviewed March 27, 2009

I am an avid online shopper and usually dont have much trouble with getting my packages. In early january of 2009 ordered several items online all about the same time, mostly through ebay. All the packages were delivery confirmation but one and it was insured. All of them were supposedly delivered within 10 days of each other dating approximately january 13 - january 24th. Although they show through the USPS website as delivered, I have never received any of them. A couple of years ago we had trouble with packages being stolen from our mail area. The area is in our complex is accessible to anyone who is in the complex, regarless of whether they live here or not. There are 2 usable large mail boxes with keys for packages and we asked them to use those and stop leaving packages and mail sitting on on the public ledge. This was corrected for a short time, but laziness obviously set in and the carriers started leaving packages on the public ledge again. I feel it is the USPS's responsibility if negligence is the reason for items being stolen. Chicago is a big city and common sense would say that leaving mail on a ledge that is accessible to others leaves it at risk of being stolen! I went to the P.O. and spoke to a supervisor there, George Daniels. He was very nice and seemed genuinely concerned at the time. A few weeks passed and we spoke again. He asked me to send pictures of the mail area and the ledge and boxes. So I did. He seemed sincere then as well, but has been of no help besides no making the carriers be more conscientious of their deliveries to our complex. I have not heard from him since and when I call or stop by he is not there. Regarding the stolen mail and even the insured item, I have had no assistance or resolution or even concern from anyone. We also have not received alot of our regular mail this past few months. As of yet, only one out of 5 of our bank and mortgage 1099's and 1098's have arrived. Also I paid off my car in November 2008 and the title has not arrived. I called the title co and they said it was sent in december.

Thanks for your vote!

SharondaDallas, TX

Reviewed March 27, 2009

Contacted the post office the week of 3-9-09 regarding a broken lock on my mail box that had been broken for a week. I was advised that someone would immediately be out to fix it. 3 days later after still having a broken box, I contacted the post office again and was told that they had a numerous amount of requests, but my box should be fixed no later than 3-24-09. On 3-26-09 after realizing that the box was still broken, I tried to contact the post office again, only to be greeted by a busy signal each time I called. I contacted customer service, and was told that they could not assist me, that the issue would have to be handled by my local post office, which is the very office that I have gotten nowhere with thus far. I was told by the rep. Aubrey S. that if I am unhappy with the service, or lack there of, that I am getting from my local post office to contact consumer affairs.

Thanks for your vote!

GregRaleigh, NC

Reviewed March 27, 2009

Just how long does it take to get a first-class letter from one coast to the other? We are now in North Carolina and it has taken seven days and counting, and still no mail from California. Seems as if when we send mail from east to west it is there in 2 - 3 days.

Thanks for your vote!

SerenaPhiladelphia, PA

Reviewed March 26, 2009

It has been about a month since I have stopped receiving mail regularly. My gas bill never came last month. My cable bill never came this month. And for the past 7 days my mailbox has been consistently empty. I used to get mail for any tenant that has lived in my apartment for as long as the building has been standing and now I'm not even receiving junk mail. I called the postmaster and was made to speak to my carrier. He was very dismissive to me, and said that if my mailbox was not clearly marked with my apartment number on it, that he has the right to withhold my mail and return it to sender. I have lived in my apartment for over a year and have never had a problem up until now. Very few of my neighbors have their individual mailboxes labeled with letters or numbers. But since that is what the guy said to do, and he's basically got me; I have no choice but to do what he says since he seems to have every right to hold my mail hostage until I conform to his will, I put a label on a piece of paper on my mailbox, saying 'apartment 1, aka unit 1, aka apartment a, aka unit a, aka 1st floor. How much more clearly marked do I need to make my mailbox to me. I still have yet to receive any mail at all.

Thanks for your vote!

KarenDetroit, MI

Reviewed March 26, 2009

I live in the Brewster Homes, located in Detroit, MI. My mailbox is located outside in a designated area convenient to each person who lives in my area. About one year ago someone drove their car into the mailbox and it was destroyed and had to be removed. Since then I have had to go to the Post Office everyday to pick up my mail. This is inconvenient because I don't have a car and sometimes I have no mail when I get to the Post Office and thus have wasted time and money. I have complained to Housing Management and to The Post Office to no avail,each one saying that the other is responsible to replace the mailboxes. Of course there are a lot of more important issues in this world to deal with, but at this time this matter is fast becoming a nusance and I have been patient for one year and I truly don't beleive that it should take more than a year to replace something as simple as a mailbox.

Thanks for your vote!

TerryHuntington, WV

Reviewed March 26, 2009

i have put in 3,yes 3 work orders for a mailbox,they have not fixed this problem and i've been waiting 3 weeks,they refuse to give me the name of their supervisor or the postmaster,they will not even give me their name either.i expect something to be done,these people talked to me like i was trash,and i do not appreciate it.even hung up on me.enough is enough.

Thanks for your vote!

DebraSeattle, WA

Reviewed March 26, 2009

I was returning a book that I did already had a copy of. I sent it back USPS with a Delivery Confirmation. After 1-1/2 months it is still sitting at the Dead Mail/Mail Recovery Center. Below is the information I see when I track this package to see where it is and what is happening wiht it.

Label/Receipt Number: 0306 2400 0000 2198 3376 Associated Label/Receipt: Detailed Results: Dead Mail / Sent to Mail Recovery Center Processed, February 13, 2009, 3:06 am, PHILADELPHIA, PA 19919 Processed, February 11, 2009, 8:49 am, PHILADELPHIA, PA 19919 Processed, February 06, 2009, 8:22 am, FEDERAL WAY, WA 98003 Acceptance, February 05, 2009, 10:46 am, SEATTLE, WA 98104 As you can see I mailed this on February 2nd and it is still sitting at the mail recover center since February 13th. I would like to get this package sent back to the book club I received it from so that I can get my money back.

Thanks for your vote!

CarlCape Coral, FL

Reviewed March 26, 2009

Mailed out same package/ltr twice requesting certified mail/return recept requested. #7008 0150 0003 3769 6520 sent Jan 30, 2009 AND #7008 1140 0001 4113 1552 sent Mar 4, 2009. Both items cannot be found. After receiving no response from numerous calls I sent the ltr via UPS. The following result is submitted to prove it works better than USPS. Shipments

Track Packages & Freight Quantum View Flex Global View Tracking Detail | Help Your package has been delivered. Tracking Number: 1Z 8W2 07Y 03 0880 445 6 Type: Package Status: Delivered UPS has delivered the shipment. Residential deliveries that do not require a signature may be left in a safe place, out of sight and out of weather, at the driver's discretion. This could include the front porch, side door, back porch, or garage area. If you have instructed the driver to leave the shipment with a neighbor or leasing office, this would be noted on a yellow UPS InfoNotice left by the driver. Delivered Delivered On: 03/25/2009 12:27 P.M. Signed By: BURNS Location: MAIL ROOM Delivered To: IRVING, TX, US Shipped/Billed On: 03/20/2009 Service: GROUND Weight: .30 Lb To view additional tracking information, please log in to My UPS. Package Progress Location Date Local Time Description DALLAS, TX, US 03/25/2009 12:27 P.M. DELIVERY 03/25/2009 5:41 A.M. OUT FOR DELIVERY 03/25/2009 4:51 A.M. DESTINATION SCAN DALLAS, TX, US 03/24/2009 3:44 P.M. ARRIVAL SCAN MESQUITE, TX, US 03/24/2009 3:05 P.M. DEPARTURE SCAN 03/24/2009 11:37 A.M. ARRIVAL SCAN JACKSON, MS, US 03/24/2009 3:39 A.M. DEPARTURE SCAN JACKSON, MS, US 03/23/2009 9:04 P.M. ARRIVAL SCAN JACKSONVILLE, FL, US 03/23/2009 10:28 A.M. DEPARTURE SCAN JACKSONVILLE, FL, US 03/21/2009 7:13 A.M. ARRIVAL SCAN PUNTA GORDA, FL, US 03/20/2009 9:20 P.M. DEPARTURE SCAN 03/20/2009 8:41 P.M. ORIGIN SCAN US 03/20/2009 6:03 P.M. BILLING INFORMATION RECEIVED Tracking results provided by UPS: 03/25/2009 4:05 P.M. ET

Thanks for your vote!

DanaCollinsville, OK

Reviewed March 25, 2009

the postal carrier drives into the yard to keep from gettin out of thier vehicle

Thanks for your vote!

EmilyIrvine,, CA

Reviewed March 24, 2009

hi,

i had sent out a package of food to my daughter from irvine, ca to phili, pa on march 12th (thursday), through priority mail...i thought she would have received it by 16th if not on 14th....yet, she didn't receive it until 18th!!!! and the food was totally spoiled!!! i don't know why i had paid over 8 dollars for some apoiled food!!! pls respond and tell me how i can be

Thanks for your vote!

WandaPhoenix, AZ

Reviewed March 24, 2009

Business Reply Envelopes are not being delivered promptly. This is an ongoing issue and I have talked repeatedly with Cindy and Albert (when I can get through on the phone). Some days I call 5-6 times and always the phone rings busy, no matter what time of day.

Thanks for your vote!

CarolynConley, GA

Reviewed March 24, 2009

Back in August Dekalb County Recorders court send me a court notice and I never recieved it because the post office deliver it to the wrong address or never deliver it, this is a on going problem in our neighborhood. Also, I was at home waiting on a package and the post office lady claim she knock on the door but is did not. I told her what day to bring it back, on the day she broght it back I watch her put my mail in the box but no package when I went to get the mail I had another notice for the deliver, but she still did not knock on the door but state it she did. I had to go to the post office to pick up my package when I arrive the post office lady had a attitude about the situation. By doing this they have cause a warrant for my arrest which is unfair or unjustfy to me

Thanks for your vote!

GenaConverse, TX

Reviewed March 24, 2009

About two months ago my husband and I order cell phones via Ebay. We recieved a delivery confirmation and no delivery. We filed a police report as we assumed they had been stolen because the post office told us in person that they KNEW it had been delivered. A week and a half later, lo and behold, the package showed up in my mail box, mutilated and opened.

As upset as I was I assumed this was an isolated incident. However in the month since we have had one insurance check for 100 dollars that has not been delivered and most recently ANOTHER package. With the package, I had it sent registered so this time we coudl track it. I recieved an attempted delivery notice on the 23th of march at 1030 AM> I went to the post office the SAME DAAY and when I arrived I was told that they couldn't locate the package. I called teh 800 number and was told that the post office had the package and scheduled a redelivery. Today at 1030 NO PACKAGE. So i called the 800 number again. I was told all I could do was file a report. So I did. I then called the local office and told them I filed a report but wanted my package. I have already paid for the shipping and the contents. To have it RESHIPPED woudl cost me the full amount. They said and I quote we spoke with the carrier (who had the freakin package yesterday) and he says he does not have it. MAYBE it got put in the wrong box. He will look for it and we will have an answer by the end of the WEEK! ! What in the world? So I dont' have a right to know where my mail is?

Thanks for your vote!

DebrahBrick, NJ

Reviewed March 24, 2009

I had placed an on-line order for jewelry as a birthday gift from Fresh Trends on 03/06/09. My items were shipped on 3/10/09 froom Florida. This package was held up in Trneton, NJ from 03/11/09 until 03/19/09, then shipped to my home town Brick,NJ. The last update is that my package had been forwarded to a different address. Upon contacting the Post office, they cannot tell me where the item was forwarded to, nor can they locate the package at all at this point. The package was addressed correctly from the shipper - there was no logical reason for forwarding, and now it is just plain missing. This was a birthday gift for a close friend, whom I had nothing to gift her with at her party on 3/15/09 (embarrassing!) The we'll get back to you line ws given to me 3 of the 5 times I had called my local PO but no one ever did. The post office offers no reason, excuses, or apology for losing my package, and have no suggestion for resolution either. I feel they should be held accountable. I want my merchandise replaced immediately at their expense.

Thanks for your vote!

MariaCompton, CA

Reviewed March 23, 2009

I am very upset for the reason that this has not only happened once or twice, but it keeps on happening again.

Thanks for your vote!

GracePhoenix, AZ

Reviewed March 23, 2009

I Sent my PASSPORT and Another Application Using the Priority MAIL in USPS on 09 march 2009, Sadly it hasnt reached yet!

Thanks for your vote!

BrandiOklahoma City, OK

Reviewed March 23, 2009

I ordered a video game on eBay on March 10th, 2009. The seller shipped the item the very next day. On the USPS tracking website TODAY, the status still says that my package was picked up on March 11th 2009 at 3:00pm. The Estimated deliver was 3-10 business days which INCLUDED the seller's handling time. Today is the 10th business day since the item was purchased and I still do not have my game. I had hoped to have it in the middle of Spring Break so I could play it while having a week off from college. Now I'm back at school with less time to enjoy it. I am upset that USPS has taken way to long to deliver my package. If I do not receive it by tomorrow I am going to file a formal complaint with USPS.

Thanks for your vote!

LeonardOnawa, IA

Reviewed March 23, 2009

on Wednesdays . when they have been delivering the mail they have our newspaper they try to stick it in the mail slot with all of the other mail and tear it.

They also do not get it all the way in the mail slot to where someone could steal it. but back to tearing it, they have the local paper and to other out of town papers, along with the mail. they try and stick it all in the slot at one time and tear one of the papers most of the time . You call the post office and tell them this and they try and tell you that it is your mail slot on the house. I keep telling them it is because they are tiring to stick 3 plus more inches of mail in a 2 1/2 inch slot, and that the postal carrier needs to separate it and make 2 drops instead of one. They tell me they can not separate it they have to put it all in at the same time because all they can make one drop.( instead of 2) because it would take them to much time and that is all they were getting payed to do. I say who is going to pay for the damaged papers and they still act as if they do not care. this is almost like the time the postal carer was stealing the mail and the post office did not care to admit it because the post master was retiring and no one wanted to blemish it. I lost my life insurance for over 2 years and it took me a bit to finally get it back but i finally did but if i would have died when i did not have it my wife would have been out it. the post office could only say i am sorry and no harm happened i said it could have happened if i would have died and they said you did not so there was no harm all they under stand it the post office says that they are always right and the consumer is wrong i wish that the post office would have not protested years ago when a place in California wanted to go nation wide with there own post office but the united states post office said that they could not go in competition with the united states and take there business away. I say the united states is trying to run a monopoly on the postal service and is afraid that another postal service would put them out of business

Thanks for your vote!

MaryBrooklyn, NY

Reviewed March 23, 2009

Effective April 1, 2009, my local post office (47 Debevoise St., Metropolitan Station, Brooklyn, NY 11206) hours will change from 7:30-5:00 pm to 9-5pm. As this will eliminate my access to my P.O. box, I will most likely have to give up my P.O. Box that I have had for over 20 years. This new schedule more than inconveniences anyone who works, it penalizes the working consumer.

Thanks for your vote!

OngloibeoKaohsiung, OTHER

Reviewed March 22, 2009

My cousin sent me some items from US. The clerk told him that the items would be 3-5 days in progress of transport. but after 9 days, the items showed up. what happen with USPS although the items are priorities.

Thanks for your vote!

RobertSt. Croix Falls, WI

Reviewed March 21, 2009

Mail Not Being Delivered...from 3/26/09 thru 3/21/09 have gotten some one elses mail quit often

Thanks for your vote!

GaryDallas, TX

Reviewed March 21, 2009

I MAILED TWO PACKAGES THEY NEVER GOT THERE.

Thanks for your vote!

KeithBlackwood, NJ

Reviewed March 20, 2009

I run a home-based business and ordered a quantity of 100 postcards for a client through 4Over, Inc, a printing company in CA and chose Next Day Air Saver delivery which would have my order arriving by 3 pm EST the next day. At 2:57 pm the driver for UPS was in my area and told me he didnt have the package on his truck, I contacted UPS and spoke to supervisor Robert Blackston who told me he contacted the local UPS center in Lawnside, NJ, and spoke t the supervisor in Lawnside, Antoinette. She informed him that they looked for the package and couldn't find it at their UPS facilities in CA and NJ, so they consider it a lost package. This order was due to the client today, 3/20 and I will have to reprint these at a new facility at my own cost. I was then transferred to Antione Little who informed me that she would call 4Over and let them know what happened. Still I was told a claim would take 1-8 business days commencing on the 21st and these postcards were due today (3/20/09).

Thanks for your vote!

JerryHollywood, FL

Reviewed March 20, 2009

For years we knew our mail carrier and received delivery about the same time daily.

Now,for the last few months,we have had numerous carriers and erratic delivery times. More recently,the delivery has been even late in the evening,after dark.Now, we did not receive a delivery at all yesterday,Mar.19,09.We have been told by many of the carriers,that no one wants to bid on this route because of all the walking. I have spent the better part of an hour searching your web site to find a place to make a complaint.possibly this complaint will go into the round file under your desk because it is the wrong form.My next step is to send a copy to the Inspector General.

Thanks for your vote!

CarolineIthaca, New York 14850, NY

Reviewed March 20, 2009

Sent a package via the Ithaca, New York downtown Post office. The package was undeliverable because the person it was going to did not have their name on the apt. mail box. I have been told that undeliverable mail will be returned. This package was not returned to me and should have as it has been over two months. It was sent regular mail. I am now convinced that if a package is sent without additional fees such as insurance etc. one will never see it again. This has happened before. What is this. A license to steal if not insured. I am really disgusted. I have called the Post Office here and in North Carolina (Wilmington). The package was addressed to l919 Market Street , Wilmington, N.C. 28403. I am being told it will be returned!!!!! But, as before, I do not believe this will happen. This package as undeliverable should have been returned to me!!!!!!!!

Thanks for your vote!

WeiszAventura, FL

Reviewed March 19, 2009

I arrived at the post office at 5:23 PM. The doors were already closed eventhough they're supposed to remain open till 5:30.I knocked on the door and the 2 clerks saw me but refused to open the doors; a client was still inside. My watch showed the accurate time. I checked it when I got back home.

Thanks for your vote!

JoyceChicago, IL

Reviewed March 19, 2009

Our current mail person constantly stuffs our Blockbuster Online CDs into our mailbox. I have repeatedly left notes asking that he/she leave them on the ledge above the mailbox or between the outer and inner front door, to no avail.

Thanks for your vote!

TonyaRock Hill, SC

Reviewed March 19, 2009

I mailed 2 letters on the 9th of March, 2009. One was my car payment, the other a letter to my niece. Neither of them have been delivered. It's been 10 days! Now my car payment is late, I'm already behind, the repo man could very well be coming after me tonight. I had to send my payment in the form of a money order this time and cancel the check that I sent first. That's a $25.00 fee right there and who knows what the finance company is going to charge me for late payment! I can understand one of my letters getting delayed or lost but both of them at the same time?? I think not! I contacted the post office and sent this payment through express mail and the lady there told me she would call me as soon as she found out anything about my missing letters. I will never ever use a mail box again!I guess my mail lady likes to hoard mail or something, this is the second time this has happened. Must be nice to get paid for a job that you DON'T do!! I hope she gets terminated.

Thanks for your vote!

RobertLouisville, KY

Reviewed March 18, 2009

I own 5 Tax Services in Louisville KY and employ around 28 individuals. I advertise through direct mail using postcards through a great company in LA. Had a mailing go out total of 15,000 pieces and was supposed to be in homes by March 11th at the latest. Gardner Ln Branch signed for the 15,000 postcards and now no one knows where they are plus they dont care and they refuse to figure it out. I spent $3400 money on these and the USPS could care less. The indifference I experienced over 48 hours has been just down right sad. I was pushed off 8 times, told someone would call back 4 times. Finaly found a Supervisor that is dealing with the Post Card company but that alone took 3 days!!! I am out thousands of dollars this campaign would of brought in. My preparers are out hundreds of dollars a piece because of the business lost and the United States Postal Service could realy care less. They just want more tax money and the hell with the customer. I have never, ever felt like I was more just in the way and keeping them from doing something useful than I have felt dealing with this joke we call the Postal Service. They ignore you and refuse to deal with you hoping you leave them alone because they have the power and if you question it than there must be something wrong with you. I have done postal workers free every year at my Tax Offices and I gurantee this, not only will they not be free they will now have a surcharge to get back some of my money they literaly stole from me and my employees.

Thanks for your vote!

PearlReno, NV

Reviewed March 18, 2009

My son's mail is being returned-not at this address. this has happened the last few years sporadically. However this last month has been really bad. His credit card, his important papers and cards from the State of NEVADA dept of DMV (where he works) have all been returned --not at this address. His American Express bill for Feb also has never arrived. Now we, his parents, are wondering if any of our mail has been returned? Earlier this month I called the #800 275 8777(PO) and made a complaint with them. They gave me the name & # of the local supervisor--Moe 775-972-7054. I called her and told her the problem. Last year the problem was that our mail was being delivered to the correct number 8821 but to the WRONG STREET! At that time the people brought us some of the mail and we took theirs to them. However they are probably tired of going through this too. When I received something for them I returned it-- delivered to wrong street and circled the name of the street. I suspect that they are the ones returning ours as-not at this address. However that might not be the problem now? Terry at the PO said she would personally keep an eye on our problem. However it has happened again. The lady today,Terry (MNGR?), said the same thing. They do not seem to care very much. My husband suggested that it might not be the delivery man but that it might be done wherever they are sorted. They said--no it can't be that. In the mean time the credit card my son was expecting has been RETURNED TWICE ALREADY! I am not getting any help and now we are really worried about our mail and what to do about it. I just sent a email to the PO Inspector General's office. Also, the man who answered the phone today at the PO 800# said-- why don't you just complain to the Consumer Affairs with a flippant attitude. No surprise, as I just found out that what you think is the the 800# it is the PO!! Not true. It is a company who works for the PO. So no wonder they told me that. would appreciate all the help you can give me. Our names are Eugene M.Matys and Pearl and Frank Alvarez. 8821 Sunset Breeze Dr. Reno, Nevada 89506-4146-- our phone # 775-677-4001 Thank you and have a nice day. Mrs. Alvarez

Thanks for your vote!

EdwinKaty, TX

Reviewed March 18, 2009

I have lived at my current address for a year now. Over the past several months, I have noticed that I receive my neighbors mail more than I do my own. 75% of the mail I receive on a daily basis is my neighbors. Also, my employer has mailed checks to me on three different times, and each time I have not received the piece of mail. My mother, who lives 100 miles from my address, sent a personal check to me for my birthday, and have yet to receive it. That was back in December 2008. My bank had to issue me a new debit card, due to my first card getting stolen. I've had to contact my bank three times now, due to the fact that I haven't received the card. They've had to issue three cards to me so far. Hopefully, it will come this time. This scares me. There are checks with my information floating out there, who knows where. Now there are at least three debit cards out there as well. I have checked with my bank, my employer, and my parents to make sure they all have the correct mailing address, and they all do. Something has to change. As a taxpayer, and with stamps going up with every turn, we need someone to step up on our behalf and take action.

Thanks for your vote!

ConnieCoram, NY

Reviewed March 18, 2009

In December 2008, I bought 200 post card stamps for my son's videography business. I addressed them (including one for me and one for my son, who lives in Middle Island, NY) & put the stamps on the post cards. After the New Year I physically brought the post cards to the Ridge P.O. and handed them to the clerk. A week went by and neither I or my son received a post card. I went back to the post office and asked the clerk about them. He said he did not remember me. When I returned home I called several people that the post cards were addressed to. They confirmed that they did not receive one. I called the USPS complaint number. They investigated and sent me a letter confirming that something like this can happen and that I should let them know if I feel I have not received mail. Well, it did happen and I would like to be reimbursed for the $54.00 that was spent for those stamps. The service I expected was not rendered as it should have been. Thank you in advance for your attention to this matter.

Thanks for your vote!

DarnellMemphis, TN

Reviewed March 18, 2009

On today's date my mail carrier can to the front office and notified me that she had some express mail form me. The express mail tracking # are as follows, EB864751509 US weight 37lbs and EB864751812 US weight 36lbs. The female postal worker refuse to bring the mail inside of the build and I had to send one of my hourly employee to go to her postal truck to get the two boxes. The female postal worker hand my hourly employee the two boxes, which he brought inside of the building. The postal worker should have had a two wheeler with her to bring boxes inside to the customer ( me ). This is apart of her job requirements, and if she isn't able to perform her task as required I shouldn't have to perform her job function for free. I paid an hourly employee to perform her task which she is being paid to do. I do not think this is fair nor do I believe its right. The posy office that service my location is

Thanks for your vote!

CeciliaBlue Bell, PA

Reviewed March 18, 2009

This is the first and last time i'm using USPS! USPS picked up 6 packages fm my residence on 13 Mar 09. Till date, their online track and confirm still has this msg The U.S. Postal Service was electronically notified by the shipper on March 13, 2009 to expect your package for mailing. This does not indicate receipt by the USPS or the actual mailing date. Delivery status information will be provided if / when available. Information, if available, is updated every evening. Please check again later. When i called them, the staff told me to go check online cos that's what the website is put there for. Only after i put my foot down, then she told me oh she could see in her system that the anticipated delivery date for the packages is 18 Mar 09, today and that they probably will only update the system after the package have been delivered??? What kind of stupid tracking system is this! Either you have it or you don't have it. I'm really shocked! This is America and this is United States Postal Service??? This is a disgrace! Having read some of the comments on this website makes me even more worried now. I have to start praying now that my packages get to my customers in one piece unopened, and forget abt the late delivery part. Unbelievable! I'm sure a third world country probably has a better postal system than them. I have travelled around the world, sent numerous packages fm different places and this is the last country i expected to faced any postal problems! This is really a disgrace! If USPS online track msg is just for protecting their ass, pls just take it off as i'm sure everyone knows by now what a lousy service provider you are and also knows that you guys are flooded with overflowing complaints to handle anyone else's complaints or either that pls be professional and go learn fm UPS what does tracking service means! Does USPS even have a top management that take notes of all these complaints or feedbacks and work on it? Does USPS have any compliance or enforcement department to ensure that every letter and package gets delivered in one piece on time? If not, i really think USPS is a joke and everyone fm the top level to the bottom level should be evaluated and start learning the basics of a postal system. If you have this depts in placed, then pls wake up and do your job! Stop chasing your customers away!

Thanks for your vote!

StephenWenham, MA

Reviewed March 17, 2009

Sent my passport and documents via USPS and now they are MIA. It has been 3 weeks and the State Department still hasn't received my info. Check, SS#, passport # all missing. Not cool. There goes over $100 down the toilet not to mention possible credit fraud on my credit history. Thanks so much USPS. Last time I use your services. Is it any wonder why you are losing money.

Thanks for your vote!

DougLanett, AL

Reviewed March 17, 2009

my camera was mailed from Boise Airport to my address in Lanett - U S post Office priority mail. i have the tracking number and the camera is in san francisco, CA and has been scanned three straight days. no one i talked to with the post office can tell me ayone to call to get idnetified and sent to me. they said someone would get to me in 24 hours. my local postmaster called adn said he got a note and would send a note to Atlanta and see if it would help but he did not know how to contact anyone in Calif. i asked him what should i do and he said he really did not know. i have called again and tried to get a phone number to the San Francisco post office that scanned the package today and no one can tell me where it is at!!! i am at a lost and know if time passes it will he harder and harder to get my camera -- please help

Thanks for your vote!

CeciliaNew York, NY

Reviewed March 16, 2009

USPS randomly sends back my mail to senders. From time to time, I receive a mail, but most often I don't. So far they returned : my driving license,my employment authorization, 2 debit/credit cards. I have already complained many times but they have not fixed the problem.

Thanks for your vote!

SuzanneOak Park, IL

Reviewed March 16, 2009

The Oak Park Post Office refused to make delivery and leave parcel in the lobby of my building. Even after I signed the delivery confirmation and included instruction to leave parcel in lobby, they still refused. I spoke to the Oak Park post office supervisor, LaVan Whitley, and he said the carrier did not want to leave it in the lobby, but they would reconsider and deliver anyway. The delivery never took place and when I called LaVan Whitley to ask why, he hung up the phone on me. The parcel is not the property of the USPS and I had signed the delivery confirmation giving my consent to leave the parcel in the lobby (as well as verbal consent). Unfortunately, I work during the hours that the post office is open, so picking up the parcel in person was not feasible. I can't believe how rude, and inappropriate the post office supervisor was and how they took it upon themselves to misuse their intended obligation at the mercy of the taxpayer.

Thanks for your vote!

MaryTwin Lake, MI

Reviewed March 14, 2009

I mailed out my winter taxes on February 24th, with a check for $1002.33, check # 8778, and after two weeks I was looking at my register and found that it had not come back yet. I called the Cedar Creek Township to see if they had gotten it and they said that they had not. Now not only do I have a lost check out there , but my taxes are late and this is no fault of mine as IN GOOD FAITH I thought that I could trust the postal service. Here in Twin Lake this is a big problem with every one getting everyone elses mail, and now this. The post office told me to wait and see if it turned up, and IF it had a stamp date on it on or before the 28th, when it was due..then the LATE FEES would be waived. I also spoke with the township and am sorely afraid that even though I have reciepts etc, this won't be taken care of. I really think that we need to look at the big picture here and realise that there is a real problem with the mail system.

Thanks for your vote!

AntonioCypress, TX

Reviewed March 13, 2009

I mailed an important letter to my lawyer in Chicago as I have done in the past, last Feb. 26. Priority Mail with Delivery Confirmation Tracking. After 3 days I noticed that letter was processed in another Houston Post Office ( zip code 77201). To this day (March 13, 2009) status has not changed. Letter cannot be located or tracked by myself. Post office people unhelpful. I received a voicemail telling me to call a Chicago post office. No one seems to answer the phone any time I call. I phone USPS customer care and they give me another number of Chicago post office having jurisdiction over the area code (60603) of recipient of letter. I call them and they have nothing on this. They tell me to call another Chicago post office number having jurisdiction on the street address (West Monroe st.). Still nothing. I email Customer care. NO reply to my email. I paid proper postage of $5.60. It used to only be $5.45 in the past.

Thanks for your vote!

NancyKingsburg, CA

Reviewed March 13, 2009

I live in a rural area with five separate homes on the same land with the same address yet each is listed in alphabetical order ie: A,B,C,D,E. In the past year three of the homes in my vacinity have foreclosed (A,B,C) and I suspect there forwarding addresses forms expired at some time. I've lived here for 6 years now in space D and have never moved. My mail carrier and his supervisor were contacted recently and the carrier (Jay) disclosed to me that he just stopped delivering mail to that area because he thought the houses were all empty. Now in months I have missed important documents and other deliveries because he took the liberty to be lazy and assume every home was vacant. When do the mail carriers have the right to interfer with federal mail and non-deliver mail without leaving as much as a message or a note to the residents before they take action? I never even so much as received a notice stating my box was over filled with mail and they were holding it all for me at the local station. My box was never over full and my carrier was leaving other peoples mail in my mail box for months. I am so outraged and upset that he would decide to take matters in his own hands and I would like to know if that's considered tampering with ferderal mail? I need answers and would love to be contacted by an attorney.

Thanks for your vote!

AnnaChicago, IL

Reviewed March 13, 2009

I am physically disabled and in a wheelchair. I live in the basement apartment of a 3-flat. I have live here more than 5 years and have always gotten my mail...until the past few months. It is delivered upstairs, two flights up.

I had a sign put on the box to please deliver all mail for 'WORTH' to the downstairs mailbox. It doesn't happen. I called your number to complain and in her words, the woman said' it was my fault, and if I was disabled and unable to walk up two flight , then I needed to get a letter from the doctor. Then take it to the postmaster and ask for a medical hardship case. I DID! My doctor wrote the letter & on the way home from the hospital we stopped at Chavez Post Office. My friend asked for the Postmaster to come out because I could not walk & they said NO> So she asked for a supervisor & got some man name 'Martay'. After giving him the letter, he said he NEVER heard of any such thing. I am at wits end. I think this is totally ridicuous. Will you Please help me.

Thanks for your vote!

GrantRockford, IL

Reviewed March 13, 2009

Mailed a Priority Service envelope on 03-06-2009 with Delivery confirmation. Told it would be at the most three day's to go from zip code 61109 to 75266. Well it's 03-12-2009, and it has not showed up yet. The bill was due 03-11-2009. Now I have more charges added to my account, not to mention a late ding on my credit report. What can I do?

Thanks for your vote!

TobyJacksonville, FL

Reviewed March 12, 2009

Went to post office to pick up certified package that slip said be available for pick up after 5pm. I was there for a hour while they look for it and told me manager couldn't see me because she in meeting and no one else could help me. Then manager came out meeting very rude and said post men put wrong date on slip and it was deliver today and could come back after 5pm beacause he still out and I ask could he redeliver it to me today since I was ther for hour and shouldn't have to waste my gas because of the mistake was told no. Also this is the second time this happen. Last time it took then 6 to 8 days to find package and they found it in back of the mail truck that tried to deliver it.

Thanks for your vote!

GenevaLexington, KY

Reviewed March 12, 2009

On a daily basis portions of my mail are left in the correct box and portions of it are left in my neighbor's box. Some mail is returned as undeliverable and some disappears completely. Numerous letters and phone calls requesting correction of the situation have been ignored. I have also called the consumer affairs # and left a message as instructed but have received no return call.

Thanks for your vote!

SarahReno, NV

Reviewed March 12, 2009

I mailed a TV back to a company on 11/3/08 I did not purchase insurance but did get signature confirmation. My package as still not arrived and no one seems to have any idea where it is. I think it was stolen by a employee at the post office I mailed it from. I dont think it would be easy to loose a package that large. -

Thanks for your vote!

KeliBrooklyn, NY

Reviewed March 11, 2009

I went into the post office to mail a package containing a book I sold on e-bay. Their is a special rate available - media mail (note: the contents of your package qualify). I waited in a long that was only a few people long and there was a sign posted 'click and drop' meaning that you could print your postage online and drop it off at this window. Once, I reached the window this rude employee asked, what's wrong with the drop box in the front? I explained to her that it clearly said if the package was over 13 ozs it must be dropped off to a retail person and not in the box. Again, she told me I needed to put my package in that box. I walked back over to the box against my better judgement. I decided to go back to her window (and wait in line again) and ask her to take my package. Once it was my turn again, I told her again what it said about packages weighing over 13 ozs and she proceeded to yell at me. She told me she was the one works there as if I could possibly know nothing since I do not work there. If she is the indication of the level of person they hire at the USPS at Cadman Plaza (Brooklyn), they are setting the standards very high. Finally, after insisting she take my package and asking her how hard it was, she accepted the package. I should not have spoken to her that way, but I was beyond frusturated. I left pissed and crossed my fingers that both packages would make it.

Well, I was just emailed by my buyer on e-bay that they received the package that was stamped received w/o contents. Coincidence?

Thanks for your vote!

KatrinaFullerton, CA

Reviewed March 11, 2009

mail stolen from from (my po box here). He is a carrier here-

Thanks for your vote!

DannyMillville, CA

Reviewed March 11, 2009

I am residing with some friends on a ranch and the ranch house is about one mile from the road where the mailbox is located. I do not have a car and in order to send and receive mail I have to walk up hill on a dirt road to the mail box and put my outgoing mail in the box and retrieve my incoming mail from the box.

I have to mail some legal documents to a federal court and there is a time limit, and I also need to timely mail my other letters. I am 60 years-old and in too much pain and my legs have been too weak to make the walk to the Post Office in Millville (96062) so I have been able to mail my letters for several days. I telephoned the Post Office on March 10, 2009, and explained to the Post Master that I am disabled and need to mail letters but I am in pain and cannot walk to the mail box. I asked the Post Master if I have any mail or packages that will be delivered to my door today, and if so I will give my outgoing mail to the mail carrier to take so I do not need to walk to the mail box to mail my letters. The Post Master told me he does not know if I have any mail or packages that will be delivered to the door but if I call back on March 11, 2009, at around 10:00 AM he will let me know if I have any mail or packages that will be delivered to my door on that date. I asked the Post Master what time the mail carrier delivers to 27899 Whitmore Road, Millville California, so if I try and am able to walk to the mail box I will see the mail carrier at the box and ahd her my legal and other mail. The Post Master said he ahs no idea when the mail carrier delivers to 27899 Whitmore Road. I called the Post Master on March 11, 2009, at around 10:00 AM and asked him if I have any mail or packages that will be delivered to my door on that date so I can give my outgoing letters to the mail carrier to mail because it would be very painful for me to walk to the mail box to timely mail my letters and the walk could aggravate or exacerbate my spinal injury. The Post Master told me know I do not have any mail or packages that will be delivered to the door. It would be easy for the mail carrier to drive to the door once in awhile and take my letters to mail for me when I call and have occasion to mail letters and that would save me a lot of pain and difficulty walking a mile uphill on the way to the box with a spinal injury to mail my letters. I do not need to mail letters every day and I believe the Americans with Disabilities Act requires or at least should require the Post Master to direct the mail carrier to drive to my door and take my letters to mail on the occasions that I call and have letters to mail, and it seems like the Post Master should suggest this when someone calls him and explains difficulty in walking and the person needs to mail letters. This type of inconsiderate rudeness and Americans with Disabilities Act violations practiced by the Post Master could very well start considerable federal litigation if not corrected. Danny Atterbury

Thanks for your vote!

OlgaStone Ridge, VA

Reviewed March 10, 2009

I purchased a brand new phone from T-Mobile and after a few days I decided to return it. I sent the package certified, Priority Mail. The package was sent from Herndon, VA to LaGrange, GA and never reached its destination. I called both offices multiple times and nobody knows where the package is. I called the USPS help desk and they said since the package was not insured there is nothing they can do for me. T-Mobile at the same time is charging me for the cell phone and telling me since it was never delivered I am reliable for its cost. Please help me.

Thanks for your vote!

ElkeRock Hill, SC

Reviewed March 10, 2009

My mail is been returned to the sender ,i have a good standing order at the post office ,i have complained 2 times and noone is able to answer why this is happening,no explanation no recurse and this is going on 6 months already.

Can you help.

Thanks for your vote!

BeckyDanvillle, IL

Reviewed March 10, 2009

I work for the USPS and have found it very difficult to find out how to make a complaint about service. Not only am I an employee, I am also a customer. I have tried to find a user friendly site to use. The USPS needs to make themselves available to receive complaints in order to improve service

Thanks for your vote!

LexiMichigan, MI

Lexi increased rating by 1 star.

After a positive interaction with USPS, Lexi increased their star rating.

Reviewed March 8, 2009

On February 12th, 2009, I sent out a small package in first class mail using the USPS. My small package was originating in Kalamazoo, MI and arriving in New York City (10021). They said it would take 3-5 business days to send, and there was no real need to put a tracking number on it because it wasn't a large package. A week passes, I call the USPS, and they assured me that either I made a mistake on the address (which I didn't...) and that it was being returned to me. Or it just hadn't arrived in the upper east side of New York City yet. I was slightly relieved.

Thanks for your vote!

RobertCarmichael, CA

Reviewed March 8, 2009

A postman left a PS Form 3849 on my door on Friday, March 6, 2009 stating that I could pickup my package at the Carmichael Post Office after 9:00 AM on Saturday, Marcy 7, 2009. I went to the Post Office as advised & the package was not there. The postal clerk said that the Postman probably had the package. At 3:00 the postman delivered mail but no package. I called 916-483-0436 & talked to the delivery supervisor. He double checked & found no package. He asked me how long would I be at home & I told him a couple of hours. He said that he would personally deliver the package. It's now 6:40 PM & no package.

I feel like I've been given the run around & I wasted my entire day waiting for the package. I've lived at this address for over 9 years & this is the first problem I've had with the Post Office. A simple phone call by the supervisor would have eased the situation. Now I'm frutstrated & angry. Robert A. Havrilla

Thanks for your vote!

RobertStonewall, LA

Reviewed March 8, 2009

I would like to why the postal workers in southern Shreveport are so rude. There are several post offices in my area that i use and the postal workers are rude, they act like they are doing you a favor by letting you in the door.They are slow and if they feel like taking a break, even with people waiting, they take one.If you ask a question they try to as arrogant and insulting as possible.These people work for the tax paying citizens of this country and should be more concerned about thier job. Is there anything that can be done.

Thanks for your vote!

JenniferChicago, IL

Reviewed March 7, 2009

On 3-6-09 I received a notice of determination from the City of Chicago Dept. of Revenue. It had been forwarded from my old address (I moved out of there in the beginning of December). The notice was dated 1/22/09, for payment of a red light violation that I never received. The violation was sent right after I moved, but never made it to my new mailbox. The second notice was received over a month late, meaning I missed the cut-off for payment and will have to try to get a hearing for reducing the late fees. It may be too late to get a hearing, though. I have to call on Monday to find out if there is anything I can do lessen the financial blow.

Thanks for your vote!

DavidAvon, CT

Reviewed March 7, 2009

I live in a share apartment with many people. The mailman only delivers mail to the person on the mailbox and returns all the others. Is he allowed to do this? It is not his concern what name is on there. He should deliver any mail that is sent to that specific address.

Thanks for your vote!

LydiaHawthorne, CA

Reviewed March 7, 2009

The postal clerk advised that I should pay for priority mail to ship a package otherwise it would take up to 10 days. I paid $10 to have it shipped in 3 to 5 days and I paid for tracking. The package arrived at it's destination in 10 days. When I called Ask USPS to find out why and if I could get a refund for the service the representative told me it was not a guarantee and that I could not get a refund. When I look on the USPS website, it doesn't state that it may take longer to deliver the package for priority mail. If I paid extra for a service I expect to get that service.

Thanks for your vote!

EricNew Orleans, LA

Reviewed March 7, 2009

Timeline for USPS Shipment Tracking #9101 7850 9140 1923 6451 46

February 17 Electronic shipping info received February 20 Arrival at unit, notice left (according to the online track and confirm link http://trkcnfrm1.smi.usps.com/PTSInternetWeb/InterLabelDetail.do a notice was left; however, no such notice was found at the apartment unit) February 28 After being informed by a national USPS customer service representative the shipment would be held at the Loyola Avenue office in New Orleans, Louisiana, the clerks at the Loyola Avenue office informed me that the package would be held at the Lafayette Square office (they stated that all mail with a destination of zip code 70130 goes to the Lafayette Square Office according to the clerks). I attempted to call the national USPS phone number for confirmation but was informed by a customer service representative that the system? was down and that I should try calling back later. March 3 I contacted the Lafayette Square office (504-529-2891) to determine whether my package was being held at the location. The clerk stated that the package had not arrived at the Lafayette Square office and that I should both check with the carrier to see if it was still in their custody and check with the seller to see whether the package had been returned. I contacted the carrier (504-589-1419), who told me they could not locate the package and that I should contact the Lafayette Square office for assistance. The seller promptly informed me that the package had not been returned to him. March 5 I contacted the carrier to see if the package had been found. No luck. I contacted the Lafayette Square office to see if the package had been found. No luck. March 6 I contacted the Lafayette Square office to see whether the package had been found. No luck, and while I was respectfully stating my disappointment in the customer service that I was receiving from USPS, the clerk put down the phone to assist another customer? and was not picking the phone back up after several minutes, so I ended the call. I then contacted to carrier to see whether the package had been found. No luck, again. The carrier told me to call the Lafayette Square office and ask for a Ms. Bonnie, and that Ms. Bonnie was friendly and would be willing to assist me. I called the office too late later that daythey were already closed. Slightly dissatisfied over the situation, I called the national number to see whether an insurance claim could be made, only to again have a customer service representative inform me that the system? was down and that I should try back later. While attempting to respectfully inform the customer service representative of my dissatisfaction with the postal services inability to assist me she repeatedly informed me that the system? was down and that I should try calling back later, her repetition possibly a result of dealing with dissatisfied customers for a career. While checking my email later in the evening I discovered that the seller of the art print I had ordered that was lost by the U.S. Postal Service had offered to replace my art print for the cost of shipping. Now THAT is customer service.

Thanks for your vote!

RandyCorona, CA

Reviewed March 6, 2009

I have had the same package sent twice from the Philippines to my Apt in Corona, CA. The first time it was returned to the Philippines undelivered because they could not verify the address. Our Apartments have mail boxes in the front of the complex and the postal carriers regularly cram the boxes full of junk (the main way they make money). They didnt bother to look, probably didnt even bother to look at other mail they had going into the box. It was just plain laziness.

The second time it was sent they lost it. I have tried to find it by going to the Post Office location but they are also lazy and will not even give you one minute of time to do a cursory glance at the undelivered mail. The Postal service is in danger of being obsolete and I personally cant wait until it shuts down and they are all unemployed. My preference for shipping is FEDEX, UPS, DSL, drive it myself and then the Post Office. It is full of people who dont care one bit.

Thanks for your vote!

JohnTurtle Creek, PA

Reviewed March 6, 2009

my mail is not being properly delivered to my mailbox.instead of being placed inside of it ,it is being place in the newspaper holder where my mail is being subjected to elements of the weather .my mail has been found numerous times in nieghbors yard and most of all, not at all.have contacted postmaster in person and by telephone and this issue has not been resolved.

Thanks for your vote!

NeilBrockton, MA

Reviewed March 6, 2009

THE MAIL MAN NEVER KNOCKS ON MY DOOR WHEN HE'S ATTEMPTING TO DELEVER PARCELS THAT NEED A SIGNATURE. ON NUMEROUS OCCASIONS WHEN HE HAS COME IN TO LEAVE THE MAIL, I HEAR HIM ENTER MY LOBBY, LIFT THE MAILBOX DOOR, AND THEN CLOSE THE HALLWAY DOOR BEHIND HIM AS HE LEAVES. I WILL GO TO THE BOX AND FIND A LITTLE TAN CARD THAT SAYS SORRY WE MISSED YOU HOW CAN HE OF MISSED ME WHEN HE NEVER KNOCKS ON MY DOOR?!! IT HAPPENS ALL THE TIME AND I HAVE TO GO RUNNING AFTER HIM AND HOPE HE'S STILL IN THE AREA...

Thanks for your vote!

PrincessAmelia Courthouse, VA

Reviewed March 6, 2009

Today I arrived at the Post office with a simple request. I wanted a confirmation of an address change for business purposes. I had received the original confirmation letter shortly after the change but the letter had got missed placed.

Unfortunately, I felt as if it was the worst day of my entire life. Your associate Charlie Smithson was very disrespectful and unprofessional. Ive never been so embarrassed or felt so awful after asking a simple question. Mr. Smithson responded to my question with a raised voice saying he didnt know who or what I was referring to. He then proceeded to take other customers as if I was never there. I couldnt help but start to cry after the tone of his voice directed to me from such an innocent question. After seeing what happened, a very sweet helpful lady named Rose Bugg came over to comfort me. She offered her phone number and suggested that I could call and talk with her about the situation that had occurred. People like Rose that are caring and willing to help in anyway possible makes it easier to get past bad encounters. Until today I had never encountered any problems with the Post office. Its disappointing interacting with someone like Charlie Smithson that just doesnt seem to care about someones feelings. I hope notifying you of this situation prevents me from experiencing another discourteous moment with your service.

Thanks for your vote!

DeliaEatonton, GA

Reviewed March 5, 2009

I have been having trouble for the past 3 years getting my mail delivered. About 3 years ago my husband was working in Panama City, Fla. so I did a change of address form. Three months later the job ended so I did another change of address form having my mail sent back to Eatonton. Every once in a while I will not receive a bill or I will receive a letter from a bill collector telling me my address has been changed by the Post Office to Thomas Drive in Panama City, Fla. I have gone down to my local Post Office in Eatonton and I have called them numerous times but no one can correc the problem. Just this week my Lowe's bill and my Ga. Farm Bureau Bill both stated when they tried to send out my bills the Post Office forwarded them to Panama City, Fla. Please help

Thanks for your vote!

RobertNew York City, NY

Reviewed March 4, 2009

For the third time this week I have received other peoples mail in my mail box. Today I have some six pieces of mail that do not belong to me and addressed to other people. This is a chronic problem and a hazard to privace and itentity fraud. It makes for late payments of credit cards and bills resulting in fines. Checks to me are not received on time and end up with God Knows Who!!!!I have contacted you and I have had no results.

Who knows where my mail ends up?????

Thanks for your vote!

CarolynAurora, WV

Reviewed March 4, 2009

I am disabled and live alone. My mailbox is 200 feet away from my house up a gravel driveway. It is difficult for me to get my mail from the box on a good day. I requested delivery to my front door, called dismount service by completing and submitting the forms supplied by the local post office the first week in Feb. Two weeks later and still not getting mail delivered to my door, I called Joe and he explained that they were in a letter inventory?? and he had not received the approved forms back from the higher up that must sign off on them. Then I got more forms to sign stating that I would keep my driveway clear for the carrier which I signed and returned. Two weeks later, I called again to complain to be told that I should contact USPS consumer complaints and was given that phone number. I called that number and was told to contact consumer affairs 304-561-1071. I did that and had to leave a message that may never get returned. There's more that involves me not yet receiving a piece of mail that I know was mailed on 2/25 from not that far away. Long story short, I still have to get my mail from the far away mailbox. Joe claims that he has done all that he can do and that the decision lies with someone else but won't tell me who that is. Is that true?

Thanks for your vote!

MichieLaguna Hills, CA

Reviewed March 4, 2009

On 02/17/2009, I sent out a package by Priority Mail from a post office close to my home. Next day, I sent out another package again by Priority Mail from Tustin, CA post office. On 02/18/2009, both of them were sent to Anaheim, CA facility to be processed. After that, more than 10 days, they didn't do anything with those packages. I had 2 tracking numbers and try to track but it all the time said the same thing. I called the customer service, then they said, We can't track Priority Mail, only Express Mails, we can track. Well, at the post office, I always make sure if Priority Mail is safe and we can track then they say yes. Now they say they can NOT. They kept telling they had any other information, they can't do anything, they are not going to do anything with this. I sent emails to the customer service then they told me to call consumer affairs or something, then again they said the same thing. Finally, on 03/02/2009, both of my packages were delivered. More than 2 weeks. Just from California to Iowa.

Thanks for your vote!

William101 East Lancaster Avenue, PA

Reviewed March 3, 2009

On 01/21/09, I shipped a Pansonic VCR through the United States Postal Service, at the Kenhorst Branch. To Patricia Tyler at 62 Osborne Avenue, Vineland, NJ 08360-3507. After it arrived Patricia Tyler e-mailed me, and reported that the item was damged during shipping and no longer worked. On 02/05/09, I went to the Kenhorst Branch, with a Customer Damage Claim that I retrieved from the USPS Website. That clearly states at the top (Claims may be filed at any Post Office, Station or Branch). But the female clerk told me that, we don't take claims here and you're gonna have to take it out the USPS Reading Disribution on North 13th Street in Reading, PA.. I pointed to the top of the claim form where it says can be filed at a any branch. But she said that it dosen't matter And refused to except the claim form. I went home and telephoned the USPS Customer Service. Who contacted the Kenhorst Branch and told them that they had to take the claim. The USPS Customer Service Representive ask me to take the claim back to the Kenhorst Branch, and that the Kenhorst Branch Supervisor would handle it for me. The supervisor told me that to process the claim he would need to keep the orginal USPS Insurance Mail Reciept with the number on it. I told him that if you take the orginal reciept I won't have any proof that the package was insured. The supervisor told me that he could not process the claim without it. So reluctantly I gave it to the supervisor. On 03/03/09, I contacted the USPS Customer Service to find out why no one had contacted me yet about the claim. And the USPS Customer Service Representative told me that she could not find any record of it. Also that their wasn't anything she could do to help me.

Thanks for your vote!

ClaDallas, TX

Reviewed March 3, 2009

I went to my P.O. Box Friday 2/27 and had no mail. I went to my P.O. Box Monday 3/2 and I had a notice my (first) notice my box rent was due. I go to get my mail Tues. 3/3 and my box is locked. I received NO previous notice my P.O. Box rent was due. I am not the only person...3 others are there experiencing the same issue and they too just received their 1st notice yesterday. Which means the P.O. workers are NOT doing their jobs. So Thomas REFUSES to give me the company mail and tells me Youz needz to learnz to payz yourz bills. I asked if I could charge it on Visa to which Thomas replies Iz don't know hoz ya do it. So I go stand in a LONG line as only one clerk at the window offering service. I get up to the window and explain which she tells me yes I can pay by Visa and then once I get my receipt to go back to the door and ring the buzzer for them to unlock my box. So I pay, go back with my receipt and get Thomas again. I said here is my receipt now may I please have my mail. He leaves the door and returns a few minutes later and says to me Wez ain't goinz to unlock ya box untilz tommorrow. I then said could you please give me my mail as I am expecting a very important order for my business. HE REFUSED! I go back up front...stand in the damn line again with receipt in hand after 15 mins. get up to the window the clerk calls back on the phone. She hangs up and said She said you can't have your mail until tomorrow. I would like to know HOW THEY CAN GET BY WITH THIS! Three others had the same complaint as me. They too got the notice the day before they locked the box. This is NOT right.

Thanks for your vote!

TracyPhiladelphia, PA

Reviewed March 3, 2009

The Post Office is low in staff...always a long line, and a long wait, not enough people working to assist the customers, the building needs to be renovated

Thanks for your vote!

TanyaTacoma, WA

Reviewed March 3, 2009

On Saturday, February 28th, 2009, I had my moms very small dog sitting outside my door on a leash. I have a fully fenced yard. When I heard my moms dog start to bark (this dog is ten years old), I opened the door and grabbed his leash and brought him in the house. I was waiting for the post lady to bring my mail. Instead she says No, I can't bring the mail with the dog there. I said the dog is on a leash and in the house, why can't you. She told me to go get the mail. I run a day care out of my home, I can not run outside and leave the kids alone even for a second. I told her this. She said oh well and I said I'm closing the door so she can bring the mail. I closed it and she didn't bring it to my box. Instead she went on her way. Obviously anyone would be mad. I opened the door and told her to bring me my mail, that the dog is in the house and told her I would be filing a complaint against her. She finally brought my mail. (Today all my mail was soaked, I had to dry it before even able to open anything.) Then today I get a letter saying that they are concerned about my dog and that I need to sign a form saying that the dog will be restraint. I called her supervisor and explained what happened. That the dog was restraint, that she failed to bring my mail. He finally called me back hours later and said that I should have had the dog restraint. I told him that the dog was and had to keep repeating myself and he kept trying to change it around. He said he is sending the postal authorities tomorrow on me because I raised my voice. And he then hung up on me. (wow, how is that allowed) First of all, where does it say that this is an offense, where does it say that it's ok for them to treat us poorly and get away with it. Where does it say that it's ok for them to deliver the mail only when they want to. Where does it say that we can not have a dog ON A LEASH AND IN OUR HOME and will not have our mail delivered. Where did I sign an agreement. I've lived here for an hour an half and run a business. We had a regular mail man who was great. When my moms dog was here he would walk right in and talk to the dog no problem. The dog has NEVER been off the leash. My mom has had this dog for 10 years and never have they not had mail delivered because of him. Since the regular mail man changed routes after many years, we have had so many different mail mens/womens and you never know when our mail is going to be picked up or delivered. And now this is happening. When I looked up information about complaints, I see that it seems that they can get away with anything and be able to keep their jobs and everything be blamed on us, hard working Americans. They no matter what, they will keep doing what they are doing because they are union. I'm part of a Union, but that doesn't mean I'm not held responsible for the actions that I do. I will continue to fight and to share my story and go further up the lines.

Thanks for your vote!

MaxLos Angeles, CA

Reviewed March 3, 2009

Two months ago, I sent a claim into the Hollywood post office regarding a painting I purchased and had shipped.

The tracking number was VH 994 797 957 US. The painting was insured (in its original frame) for $9000. The painting arrived with a completely broken frame. I asked the purchaser (a reputable auction house) to send me an invoice discussing the value of the original frame. I took this invoice for $750 and made a claim for the broken frame. I surrendered the broken frame and all original packaging to the Hollywood Post Office. Months have passed. NOTHING HAS HAPPENED. A guy in the Hollywood Post Office named Kenny is supposed to handle all insurance claims. But he completely ignored this situation until last week when I threatened legal action. You need to know: this problem with the Hollywood Post Office is NOT new. Problems concerning lost claims occur all the time. I want my claim honored and I want the Hollywood Post Office suitably disciplined. ENOUGH IS ENOUGH. Thank you, Max Ember 2331 Outpost Drive Los Angeles, Cal. 90068 1-323-850-6561

Thanks for your vote!

AnaForest Hills, NY

Reviewed March 3, 2009

Ana Rodriguez

6 Burns Street Apt. G10 Apartment Number Forest Hills, NY 11375 (718) 544-9214 Lopbkjg@yahoo.com March 2, 2009 Attn: Consumer affairs I would like to file a formal complaint with the following Post Office located at Parkside Station 101-19 Metropolitan Ave. Forest Hills, NY 11375. The incident had occurred on Monday the 29th of December 2008 at 9:14am. I had dropped off a 24 pound box that was insured for $150 dollars. The label number of my parcel was 13071300000114243035. The package was going to 4900 SW 46th Court #2205 Ocala, Fl. 34474. Apparently the package never arrived at its destination. I have been trying to track down my box for several months, but I have not been successful. Unfortunately, this has not been my only incident with this branch. I have experience the same type of poor service on two other occurrences with this office. On all three occasions my packages had never reached their destination. I explained my situation to clerk number 4 and the immediate supervisor at the location. The manager was not concern or helpful with this matter. I pleaded my case to the supervisor but she was uncooperative. I wanted to get compensated for my lost, but the supervisor refuse to refund my money due to the items not having a receipt. She stated that in order for me to receive my insurance I had to supply receipts of everything inside the box. Unfortunately, not everything inside the box was purchased from a store. They had never stated that I had to save my receipts to claim my package. The Post Office refused to track down my package as per one of the clerks. According to the clerk the box is not lost nor ever left the station, but apparently they dont know its current location. As a result, I would like for someone in upper management to investigate this matter as soon as possible. Furthermore, I will like my box to be delivered or refund my money for the box. Nonetheless, neither request is being made. Sincerely, Ana Rodriguez

Thanks for your vote!

TajmaHyattsville, MD

Reviewed March 2, 2009

My name is Tajma A. Bruno and I reside at the above address. This letter is in reference to package EH588021939US which was an Express package that was supposed to be delivered on 2/25/09. I missed the package on 2/25/09 and was provided with a slip which indicated that my package could be redelivered to me and the mailman made me sign said slip on 2/26/09 and then told me that I would receive my package on 2/27/09. The package did not arrive on 2/27/09 and I called USPS and spoke with a customer representative who assured me that she would set the package up to be redelivered to me on 2/28/09 and I was provided with a confirmation number, CVR11632350. Again, the package was not redelivered to me on 2/28/09 and so I called USPS again on 2/28/09 and spoke with Jim. Jim assured me that the package would be redelivered to me on 3/2/09 because the person I spoke with on 2/28/09 did not leave enough information for the package to be delivered on 2/28/09. It is now Monday, March 02, 2009, and again the package is not here. This package contains my medication which regulates my thyroid and I have not been able to take my medication which I have been taking daily and now I have all of the symptoms of my Graves Disease coming back at once.

Thanks for your vote!

DieuseulNorwich, CT

Reviewed March 1, 2009

I decided to use the USPS Express Mail because I'm applying for a foreign visa to visit my fiance in the country she lives and I had to send some very important documents (including my passport, official invitation which was entered into the register of invitations in my fiance's country, 2 Money Orders, photos, application forms etc.) to the Consulate in NYC. At the local Past Office I was recommended the Express Mail as a reliable and fast way to deliver my papers. I sent my documents on 02/07/2009, the tracking number showed the item was delivered on 02/09/2009 at 11:49AM. I spent 2 weeks waiting for the return mail (passport with attached visa) from the Consulate. On 02/24/2009 I decided to contact them and ask about my visa. What I heard was that they NEVER got any mail from me and that the person who signed for it does NOT work in the Consulate. I went to the local Post Office, called the USPS in NYC (10016), sent a message online. Everybody claimed my Express Mail was delivered to the Consulate. Then I required a scanned

Thanks for your vote!

RonaldDemorest, GA

Reviewed March 1, 2009

Our mail is consistantly being delivered very late. The latest example is last night 2/27/09. Our mail was not delivered until after 9:00 p.m. est. This could cause several problems. 1. Mail, possible checks and other personal information is or could be staying in our mail box over night. This is a big concern. 2. Mail that we are sending out is not being picked up in time to be post marked and delivered in a timely manner.

We have reported this problem to our local Post Master at the Demorest Post Office several times and nothing has been done. The Post Master and our Mail delivery person seem to be very good friends. She seems to be protecting her friend. This is the first step that I am taking to get something done about this problem. I will be following up with this complaint and also looking for other Post Office Personel to contact about this problem until it gets corrected and stays corrected. If someone gets this please let me know that something is being done or let me know who I need to contact to get something done.

Thanks for your vote!

DarrenPortland, OR

Reviewed March 1, 2009

Order product fom the u.s.a.mint via ups or usps next day air and pay good money for it. when it ships it takes days to get .They sent a package the other day saying it was next day air and 124.80 pounds, for 4 coins worth of weight.Granted i didnt pay the charges for the 124.80 pounds next day air but the government looks to be spending the money on that 124.80 pounds, granted they get a dicount from the carriers but how many thousands if not millions do they waste a year in taxpayer money to ship out a next day air package that takes uaually a week or more to get after they actually get around to pulling the oreders.Then if part of a shipment is backordered, they pull the rest of the money out of you account when they want , not knowing what you have in your account,(And they keep your credit card number on file),possibly getting the customer , hundreds in overdfratfs .Then they ship the remainder ground or some slower and cheaper means than what you are actually paying for The package might say next day air on it but in reality the date when it shipped u may get it in a week maybe sooner maybe longer depends on how they run the united states mint that particular day .They are no doubt spendiing more money than what is neccessary to ship, what is in the end .....just a coin..At taxpayer expense .Then if you have a return ...start back at the beginning i bet .Thats why our governmnent looses money hand over foot .Simple job run order, pull order ship order, ...done.Its that easy .Hire me ill do it .

Thanks for your vote!

JavondaJacksonville, FL

Reviewed Feb. 27, 2009

i moved into my house and add put a change of adress in after two wks of no mail i called and complained finnally i recieved my mail then i was waiting on a student loan to come through the mail and i didn't recieve it i called to complain now every thing that come from my school gets sent back so i believe that the carrier was purposly not sending me my check because i made a complaint on him then i went to my school and maild a letter from that location i got that letter opened taped back up i called and told the superviser and i got no responce now im fed up to many people want good jobs for this carrier to be putting a vendetta into an affect how can i make a cmplaint if i cant prove he is tampering with my mail

Thanks for your vote!

AndrewPeekskill, NY

Reviewed Feb. 26, 2009

I reside at 928 Lyman Avenue in Peekskill, New York. Monday of this week I received mail addressed to 928 Bernard Road in Peekskill. I brought this to the Peekskill post office. Today at home I received a package addressed to 928 Bernard Road and first class mail addressed to 934 Lyman Avenue.

Thanks for your vote!

Lavonna/ChristopherJacksonville, NC

Reviewed Feb. 26, 2009

I moved on Feb.11,2009 from Midway park NC to Southwest NC (all but a ten minute drive from each other). I put a request in the have my mail helded and for it to begin on Feb.12th. I moved into my new place on that day and even went by my old house to make sure their wasn't any mail in my mailbox. The following week I called my area post office to find out if there was any mail for my family that needed to be pick up and I was told no. Days later I called again and was given the same answer. something didn't sit right with me, so i gave that post office my old address and was then told that my mail would not be there in the first place. I was told that my mail would have to be picked up from the Brynn Marr post office in Jacksonville. I called them that same day to find out if i had any mail there and was also told no. three more days have gone by and each time i call i was given the same answer. finally a women name Ronda said that i needed to speak with the mail carrier for that route because he may know where my mail is. I speak to the mail carrier (Ray) and he says that he got my request to hold my mail and It has been sitting at the Brynn Marr office waiting to be picked up. He says that it has been there and that each time i called someone must not have been looking in the right place but it was there. That was Thursday the 19th. I spoke to Ronda the supervisor of the Brynn Marr office and she said that it was there. I asked her if i can have someone that i knew that lived in the Brynn Marr area pick my mail up for me since this office is now out the way for me. she said it was agaist policy and she would not be able to let someone else pick up my mail. OK HERE IS WHERE IT STARTS TO GET THICK!!!! Ronda tells me that since i can't pick it up she will put all the mail that was on hold in a big envelope and send it to the mail office and it will be delivered to my new address the following day. I said that would be fine,but if it's going to take a while to get to me i will just pick it up myself the next day. She assured me that i would get my mail the next day. Of course i didn't or i would not be writing this. I spoke to someone the following day at the main post office to which my mail was sent and now, UNTIL THIS DAY no one can tell me where my mail is. Nothing is on hold, no big envelope, nothing. I spoke with the postmaster at the main post office in jacksonville and he has done nothing. i think at this point when he know it's me on the phone, he is all of a sudden in a meeting. I spoke with a women name Debbie today and she told me that she saw this envelope with my name and address on it on the 19th (Thursday) and Friday morning it was gone. she of course assumed it was delivered. Come to find out when Ronda sent my mail over to the main post office it was hand delivered to the POSTMASTER (Chris). Today this Debbie person says that she personally thinks that the night supervisor open that envelope (WHY?) and now my mail has been sent to CFS or something like that and it would be another week before i can get it. Now what am I suppose to do. she said she can't see why he would do something like that especially when the envelope was clearly addressed to a consumer (ME)

Thanks for your vote!

DianaDes Moines, WA

Reviewed Feb. 26, 2009

I mailed several items on 2/9/09. A package sent Priority mail never got to Chandler, Az. Two cards were returned that had the correct address. One card that went to Long Beach, Ca, took 7 days to get there, the envelope was ripped and it was repackaged in a clear envelope. I went to the Post office and spoke to the supervisor. He initially helped me then left and kept me standing waiting for over 20 minutes. I think this is horrible service for the USPS. I have never had a package been undeliverable. I never use this post office but used it because I was in the area. How can so much go wrong? Diana Reagan

Thanks for your vote!

MarieSanta Fe, NM

Reviewed Feb. 25, 2009

On February 17, 2009, at 11:37 a.m. I mailed a Priority/Certified package from the Mail Center on 2110 Pacheco St., Santa Fe, NM 87505 to Meaningful Beauty, P.O. Box 10218, Des Moines, IA 50380-0218. The certified label # is 7007 2560 0003 1109 6672 and as of today 2/25/09 my package has not reached its destination and the United States Postal Service cannot track my package. When I mailed this package the Post Master at this location assured me that it would arrive in about two to three days, it has now been eight days and the package cannot be located. It is extremely important that this package arrive before 2/25/09 since I have a credit coming to me for $119.85. If this package does not reach its destination before February 25th chances are that Meaningful Beauty will not honor their 60-day money back guarantee and this would be disadvantageous to me. Ive called USPS on three occasions this week and I still have had not luck in finding the package.

Thanks for your vote!

CherylChicago, IL

Reviewed Feb. 25, 2009

Why must we continue to be subjected to nastiness of the clerks (all) at this local post office? They make a profound case against labor unions -- which in this case protect jobs of people who shouldn't have them while myriad numbers of people would love to have those jobs. It seems to me, the downtown (Chicago) clerks are the worst and I try to do all my postal business in the suburbs whenever possible. I think I would rather deal with the frustration of a machine or a robot than the nastiness of these people.

They can't answer a question with any amount of civility. Lines are allowed to extend unreasonably while they go to lunch or a coffee break and just when everyone has lost all patience the clerks move a a snails pace -- and it is obvious it is on purpose.

Thanks for your vote!

AngelaHope, MI

Reviewed Feb. 25, 2009

I have made several complaints to Customer Service and they always respond with a postal inspector will call me back, not one phone call was returned. I keep having problems with this post office and I need some resolutions to these problems asap. Please help me with this problem.

Thanks for your vote!

LauraRichmond, TX

Reviewed Feb. 25, 2009

When I first started working at my company in 2007, we received the mail at 10:00 am. Then it was 10:30, then 11:00, then 12:00 and now it's anyone's guess as to when we get it. I work for Keais Records Service, 1010 Lamar, Suite 300, Houston, Texas 77002, and for the last 6 months we have been getting our mail very inconsistantly. At one point it was so bad that we purchased a PO Box. We even get mass amounts of mail that are not even ours. I have contacted the post office and consumer affairs regarding this issue and was told that it would be taken care of. My last call resulted in the employee from Consumer Affairs calling the post office and putting me on the phone with them in conference. I was told by Mr. Davis at the Franklin Street post office that they would change the route that we were on, because we did not have a designated carrier and we would get our mail in the morning, just like we used to. That has not happened and still our mail is coming in as late at 3:30 in the afternoon and our last pick up time of 4:30 pm. If we don't get our mail processed, checks cut based on what we receive in and put in envelopes by 4:30, one hour later, then one of our employees has to go to the post office after their regular shift creating overtime expense.

Thanks for your vote!

KenAventura, FL

Reviewed Feb. 25, 2009

I received a notice of delivery... on it it says SENDER which was not filled out. I put a note and notice in my mail box to find out who the sender was .... NOTHING>>>>>>>>I am NOT going to take a half day off of work and stand in line to get junk...... IWANT TO KNOW WHO THE SENDER IS.................

Thanks for your vote!

DeborahColumbus, OH

Reviewed Feb. 25, 2009

As a 18 year veteran of the Postal Service, it saddens me to read all of the comments from consumers who have had such bad experiences with employees or services. I wish to encourage anyone who has had a problem to call the 1-800-ASK-USPS number. This creates a Service Issue which many dedicated employees across the country respond to. It also creates a log of all complaints so that Consumer Affairs Managers across the country can track and review to identify problems and patterns in our service to the customer. I recently started a position in my local consumer affairs office and I love to try and help everyone who calls to the best of my ability. As someone who worked in various positions in the postal service and also worked in the private sector for 11 years many of that as a temporary employee, I bring all of my experience to my job. I will definitely be watching your website to try and learn from what everyone on here has run into. One thing I would suggest is that you let people know who have had a problem about our 1-800 number. From some of the comments on here, I get the impression that some of them think that this site will help them with their postal service issues. I do hope that you have been able to help them in some way.

Thanks for your vote!

ChristopherFernley, NV

Reviewed Feb. 25, 2009

I purchased a Home in Hawthorne, Nevada and like all residents was issued a Post Office Box that corresponds to my address.

I had to leave Hawthorne, Nevada and move back to San Jose, CA to care for my ailing mother. The post office in Hawthorne sends out yearly renewal cards to assure residents are still residents of Hawthorne. I never received the card in question and when I went back to Hawthorne and tried to access my mail box it was locked so I proceeded to go inside the post office where I met with the Postal manager who told me I did not send in the card. Showing my id and explaining the situation that I never saw any card she

Thanks for your vote!

RickyLouisville, KY

Reviewed Feb. 24, 2009

a letter with some important papers in it was mailed to me on febuary 18th by mail,but i have yet to recieve them.

Thanks for your vote!

BrianAmherst, NY

Reviewed Feb. 24, 2009

I received a hardbound book purchased from E-bay. It was mailed in a thick. corrugated cardboard book mailer. When it arrived, it had been bent such that the spine was cracked. The whole book is now permanently bent, although still sealed in shrinkwrap. This is unacceptable!

Thanks for your vote!

AshleyKingston, GA

Reviewed Feb. 24, 2009

The USPS has lost a package of mine, containing a college book valued at $165.00, and no one will call me back or help me in any way locate my book. I asked at the time I dropped it off at the postal office if I could get insurance on it, they said it wasn't available for media mail. Turns out that it IS available, and since I didn't purchase it I'm out of my money. I'm getting the run-around and getting extremly tired of it.

Thanks for your vote!

CileynNew York, NY

Reviewed Feb. 24, 2009

They gave my package ($500 Camera) to someone else. They said it was there error, but my question is they are suppose to ask for ID when signature comfirmation is required. Now they don't know if the person is going to return the camera, and Noreen a employee there is extremly rude..

Thanks for your vote!

MichaelSMmerda, MO

Reviewed Feb. 24, 2009

I am an American citezen living in Germany as a civilian. My Mother sent a package for me to my freind who has an APO address but she sent it to his OLD address which has been shut down.Mailed to: Jerry Robinson, CMR 470- Box9725, APO AE09165 which is wrong . His current address IS: Jerry Robinson,USAG- Wiesbaden CMR 467- Box766, APO AE 09096. The Customs number is CP676361819US. The USPS can only confirm that it was sent on Jan. 14 from Palmyra, Missouri and they say since it's an APO address they can't track it. I sure wish someone would help me find my package!

Thanks for your vote!

MichaelPhoenix, AZ

Reviewed Feb. 24, 2009

I had a package shipped from China that I paid $304.00 for. It arrived at the Jamaica, Ny 11499 facility on Feb. 07, 2009 and says it was processed and left their facility at 9:50p.m. it's Feb 23rd and it still says the same thing. I've tried several times contact someone about this issue but I keep getting the run-around. They said they were going to do an inquiry and get back to me within 5 days , it's been more than 10 days and I haven't heard anything yet, what can I do about this. How can they just lose a big box and have no idea where it is?

Thanks for your vote!

TonyWashington, DC

Reviewed Feb. 23, 2009

Horrible service at:

BRIGHTWOOD 6323 GEORGIA AVE NW STE A WASHINGTON, DC 20011-1142 The Post Office personnel are much unorganized in their efforts to aid customers. (1) They are slow on purpose and state they are not paid to rush?. Nobody wants them to rush and make mistakes. However, people want to see good customer skills and a sense of professionalism. If competition arrives, you all will be out of business. Acting insensitive, because you are the only available business in town, will eventually bring you down. (2) They will call people to the front of the line when these people are 5 to 10 people behind the front people. Everybody in line is in a hurry and should be taken in turn. No one wants to wait 10 minutes or more and then they call someone who just came in before them. Everyone could understand if you have a standalone Postal Worker who is taking receipts to go get packages that require signatures like your other Post Offices do. Customers consider your workers to be dumb for doing this. Everyone knows when they say, Stamps and Money Orders only?, say yes and get to the counter and say Oh, I forgot, I need this too?. You are not Safeway with an express line. Since you have to wait on everyone anyway, take them in the order they came in. How would you like to go to a gas station and they tell all the folks in the back who only want $5 of gas to come to the front before the other people who are buying large purchases of gas. (3) They have arrogance about themselves when they try to herd us like cattle. (4) Most customers know what they want when they come in. If a customer says A book of stamps only, send this package the cheapest way, Im just here to pick up a package, etc.?, let them go without reading a whole bunch of irrelevant stuff to them. You are not very good salesmen. Then your workers are dumb enough to say I have to read all of this to you because of management requires us to, even if you have made it clear of what you want?. Basically they are saying I must be an aggressive shyster.

Thanks for your vote!

GerryFitzwilliam, NH

Reviewed Feb. 23, 2009

Package was sent on 2-11-09 from CA 92678 to me in NH 03447. It arrived at Nashua NH 03063 on 2-13-09 at 9:49 pm and STAYED THERE UNTILL 2-22-09. It was sent to Nashua 03062 NH where it arived at 10:46 pm. it was sent out of 03062 and arrived in Fitzwilliam at 8:13 am on 2-23-09.

WHY DID IT SIT THERE AT 03063 FOR 9 DAYS?????????????? This is a computer program disc that I desperatly needed and the USPS lost alot of valuable time. Thanks

Thanks for your vote!

KendalMacomb, MI

Reviewed Feb. 22, 2009

Our daughter mailed us some store gift cards we had purchased. She specifically mailed them at the Post Office @ 6801 West 73rd street, Bedford Park, IL. We recieved the envelope from the post office in a plastic bag stating the letter & contents were damaged. The letter was not damageded. It was open by someone at that post office & the contents stolen. I am assuming this because the plastic postal bag the envelope was in was from the office she mailed it at.

Thanks for your vote!

OrganicSeattle, WA

Reviewed Feb. 21, 2009

I am writing this letter of complaint about the unreasonable and offensive attitude of USPS staff, **, who works at USPS location 3727 S ALASKA ST, Seattle, WA 98118.

Incident #1: I am a small business owner and I have been using USPS Click-N-Ship to enjoy the clearer transaction and online discount. I usually bring the packages to the local post office for drop off for faster delivery. However, the offensive and derogatory attitude of a USPS staff, **, made me consider switching to other shipping carriers. The USPS staff did not know about the online discounted price and required me to pay for the differences for 3 packages. I told him that the weight was correct and I just used the USPS website to pay online that morning. He argued that the online USPS website was contracted to an outside vendor so their calculation was not correct!! I insisted that he check with other coworkers. Another more knowledgeable staff pointed out that there is an online discount based on a postage table posted right on their counter. So he had no other choice but just collected the 3 packages without insisting that he was right.

Multiple incidents: ** is well-known in the neighborhood for his derogatory attitude towards the Chinese community. He always gives a hard time for Chinese people but on the other hand he sirs the ** people. His racist behavior is not acceptable and a simple exit poll at the post office would review his negative attitude and behavior in the past.

While I would consider switching to other mail carriers like UPS and Fedex because of their websites, service and cost, I still hope that USPS will take positive action to improve their services so that customers will feel respected and valued.

Thanks for your vote!

MichaelColumbus, OH

Reviewed Feb. 21, 2009

Todays date is Sat. 02-21-2009, todays event is just one of many problems I have experieced recently from the Postal Service. Today someone parked on the street in front of my house and apparently this was too close to my curbside mail box so I saw the postal driver drive up, looking at my mail as if he thought about getting out and delivering my mail but then he sped off to the next house without delivering my mail. I went outside and caught up with him down the street and asked him if I could get my mail since the vehicle had been parked in front of my mail box. I identified myself and had identification in hand. The mail carrier told me that not every house was getting mail in my area today. (what ever that means). I asked him if he could check to see if I had any because I was expecting a package. He refused to look in the bag to get my mail. I left without saying anything else because I know from dealing with these people in the past that id does no good to argue with them. Recently I had another incident where I bought an item and when I had received the box, it had been ripped open and the purchased product was not inside. I flagged down the mail carrier that was delivering the mail that day and he had nothing to say about the obviously ripped open box that he put in my mail box except (thats weird)...then drove off. I called my local post office location located on innis ave. in Columbus Ohio where I spoke with an african american female that identified herself as Teresa. I told her that I wanted to file a theft report through the postl inspectors office. Her response was why...they aint gonna do nothin. I again asked for the telephone number and she refused to give it to me. I finally argued around with her long enouph and she finally gave me the number. I advised her that I wished to file a complaint on her also and her response was do it..were union..aint nothin gonna happen...were union...it wont mean anything. Well I did call the inpectors office and after a brief telephone runaround I spoke with someone who took my information and said they would report the theft and the employee complaint. I never was contacted again and I was just out the property that I had purchased without even a phone call. (I guess Teresa was right about nothing happening). All of this and I was recently refused service at that same Innis ave location by a african american female (unknown if same person) for not standing behind a small sign that reads something like stand here or something. I simply didnt see the sign and I walked up to the counter. After all I was the only one in the store at that time, other people walked in later. This paticular post office is ran by the classic government employees types that could care less about people or there buisness but would rather jerk you around on every technicality and tell you off in a minute. There seems to be no quality control whatsoever and noone seems to care.

Thanks for your vote!

ReneeWilson, NC

Reviewed Feb. 21, 2009

I moved from Laurel, MD to Wilson, nc on Dec. 19th, 2008. I put in an online change of address before moving from MD. I received confirmation of my change to my new address. I received a few pieces of forwarded mail but not as much as I know I should have such as my magazines (changes of address took a month to be done by the magazines) and other things I could not send change of addresses to. I put in another online change of address last week. I called a company that I was supposed to be getting a refund from and they, inadvertently, sent the refund to my old address and I was told the check was returned to them. Now I know why I have not been getting alot of my mail forwarded. They are either delivering it to my old address, returning it to sender or they are throwing it out.

Thanks for your vote!

NaphtaliBrooklyn, NY

Reviewed Feb. 21, 2009

When i tracked my package on Feb. 18th and it said left L.A Facility. When i checked again this morning it said it left L.A Facility again... So I called and inquired on why it left the facility twice within 2days when it should have been on route. They then began telling me that this package is not traceable cause its a insured package. When i called on the 18th they provide me with all trackin info.

Thanks for your vote!

DatVirginia Beach, VA

Reviewed Feb. 21, 2009

The tracking said my package was delivered to my address on Tuesday. My package was never delivered to me, I was home all day. I went to the post office on thursday and the impression i got from the person at the counter was that she did not care to investigate. Lazy and incompetent. She was quick to point to their other facility but seemed reluctant to dispose of this location and it seemed like this was an arduous task for her. I got the directions from her. I got more run around and lies.

End result, I am down $157.

Thanks for your vote!

JessicaBronx, NY

Reviewed Feb. 20, 2009

I have not reiceved a $12,800 item that was sent to me by a company I made a Purchase from. After my package left the processing center in bethpage,ny it disappeared in transit and the post office has no answers. they say someone will call you but no on does and they say they have no contact with the delivery drivers and basically can not keep track of your package. its as if they just dont care after you paid them for good service. I paid for 2-3days delivery and it has been 10 days and still counting. There should be changes in the postal service system. You pay for a service you dont get and they brush you off like nothing. They are no longer trust worthy to me and from now on I will pay for UPS...they are reliable.

Thanks for your vote!

RobynPomona, CA

Reviewed Feb. 20, 2009

i have lived at this address for one year. in the past 6 months there have been 7 instances of my receiving a final notice of attempt to deliver a package, without having received a 1st or 2nd notice. i go to the post office to retrieve the package(s), and speak w/someone each time about this, indicating that i am wanting to file an official complaint. EACH time they tell me they will have a supervisor call me. they never have. watching the mail carrier, there are 3-4 days of any given week that no one shows up for delivery at all. (there are 8 apts at this address; no one has anything delivered?)

Thanks for your vote!

YvonneWilliamsville, MO

Reviewed Feb. 20, 2009

My husband is involved with an ongoing problem with HUD. We needed to send information to a hearing in Washington DC by February 15. He mailed the priority envelope on February 10 with delivery confirmation. The envelope arrived at the central distribution center on February 11, but did not arrive in Washington until February 20. I was told by usps that delivery by priority mail does not guarantee delivery in 2-3 days, they only HOPE it will be there in the 2-3 days.The envelope I received from HUD was mailed on February 11, regular 1st class mail and I received it on February 14. I paid $5.60 to insure my envelope would arrive on time, it arrived 5 days late. They paid $1.34, mailed it one day later, and I received it on time.

Thanks for your vote!

SallyBrooklyn, NY

Reviewed Feb. 20, 2009

I would like to make complaint about my mailman (William Risley) from route 6 in Mill Basin. We have tried many times already to make a complaint about in calling his station, but we ended up with no results. One of his managers that we contacted (Mr. Evan) & this man covers up for him always. He dares people to complain about him because he has been there 20 years & he doesn't care.

Now the complaint is that whenever we receive a package from Mr. William Risley he delivers them either opened up, tore up, somehow damaged or even a week late at times. And another thing that leads to him being comfortable with his job is that he lives on his Route so he takes breaks all throughout the day & you can always catch him by the OTB making bets around here since he lives near here. He previously had problems where he was followed by an inspector from the USPS & he found him in a bowling alley while on the job, but due to his tenor of 20 years he feels untouchable. Now I told him previously about me wanting to complain about his poor service & he just says Go ahead call my station I don't care.

Thanks for your vote!

MollyChicago, IL

Reviewed Feb. 20, 2009

I am the manager of a skin care spa and boutique with an online store. We have enjoyed our location in your district for the past 8 years. A large part of our business is based on online and phone orders that are shipped out from our same boutique location. For our outgoing shipments we use the United States Postal Service. I would like to bring your attention to the issues that we have been having with the local post office. Skin1 has used the United States Postal Service for our outgoing shipments from our internet and phone orders for the past 8 years. We spend roughly $600,000 per year to use their services. However we are now considering a different shipment method due to the accumulative issues that we are having with their service. The number of lost/stolen packages has sky rocketed! In January alone we have had 20 packages lost. In the past we have contacted the postal inspector Mike Carroll, as well as our postal representative Nadirah Muhhamad regarding the lost mail. Nadirah is able to follow up on the status of these packages, but they are rarely recovered. After we speak with an inspector the issues we have will begin to clear up and this may last for 3-4 months before we start loosing packages on a regular basis. I have been told by inspectors that the Chicago Postal Department is so corrupt that, a carrier that had left a stack of crates full of mail on the side of the road, was fired and then rehired the week later Basically I am being told that there is not anything that can be done. This is not an acceptable answer. The packages that we are loosing are being shipped all over the country. It certainly does seem as though the problem would be in Chicago , but that is what we need to find out.

The Second issue we are having has to do with the supplies we order from usps.com, through the supply line, and specialized ordering. We are not receiving them at all or if we do our order is very short. The quantity that we are ordering is very large and often times when it reaches the local post office they think that it is there shipment. This has been a reoccurring issue for the last few years. This type of issue should be easy to resolve yet we keep having the same problems. Also we use a very large quantity of Priority Mail tape, close to 40 rolls per month. We use this large amount due to the high volume of our shipment as well as to ensure the safety of our packages. It has been very hard for us to get any delivered to our store, because USPS no longer allows consumers to order this item. We finally got the supply line to send us 24 per month, but it took a full year of us and our representative Nadirah arguing with them to do so. This again is something that should have been easy to resolve, but the time spent over it is not worth it. We do not charge our customers for shipping on their orders which is how we keep our edge in this economy. We want to continue to be able to do that, but with the amount of money and time we are loosing by having to reship these packages we may not be able to do so; or we would need to find a more reliable shipment method. We have contacted numerous departments of the Postal Service as well as the BBB about these reoccurring issues, but have not had any resolution to them. I wanted to make you aware of this, because it is happening in your district. I would appreciate any help our feed back you may have to assist us in resolving these issues.

Thanks for your vote!

BeverlyAustin, TX

Reviewed Feb. 19, 2009

We send out certified mail regularly and the every blue moon it gets deleivered. At times it's returned a month later with a stamp/seal that says undeliverable. We mailed out two on 2/6/09. They have not been received by the receiving Post Office and Braker Station cannot tell us where they are or if they were sent. There is no record of them online in the USPS system. We spend lots of dollars sending Certified mail and do not receive the response or assistance needed from our carrier or the clearks at the station.

Thanks for your vote!

StevenJoseph City, AZ

Reviewed Feb. 19, 2009

I am a process server in Navajo County and during the course of my duties I am required to attempt to obtain addresses of individuals that need to served with legal process. I regularly submit written requests to the USPS to obtain box holder information in accordance with 39 CFR 265.6 and all Postmasters that I have dealt with comply with my written request except for the Winslow Postmaster. I have sent several requests to this Postmaster and only one has been returned correct. The most recent one that I sent was returned blank. Withholding information by this Postmaster I beleive is in violation of Title 18 U.S.C. SECTION 1001. I only want the Winslow Postmaster to comply with the law and give the information that is requested. I include a self address stamped envelope so this process does not put undue cost on the USPS.

Thanks for your vote!

BethanySt. Louis, MO

Reviewed Feb. 19, 2009

I took in a job application filled with personal information, picked out an envelope, and put my information inside. JoAnn offered me insurance, but when I said I wanted it, she yelled at me for not knowing that the post office doesn't insure paper. When I asked her why, she just kept screaming at me that they don't insure paper, and why didn't I know that. She refused to offer me any other services and mocked me through the entire procedure that didn't I know better. What the hell kind of service is that?

Thanks for your vote!

GaryFair Lawn, NJ

Reviewed Feb. 19, 2009

Without warning, the USPS has decided to return my mail to its senders claiming insufficient address. Apparently, a zip code, state, town, street, building number and addresses are an insufficient address.

My address is an 82 year old building which is in walking distance of the main Fair Lawn, NJ post office. In fact, my address was here before the main Fair Lawn post office was built. Therefore, it should be difficult for the USPS to find the address. Yesterday, I spoke to the carrier route supervisor, who was most unhelpful. He told me that the USPS has a new system, that my address is incomplete as there is no apartment number, they are returning my mail, this is my problem, and I should notify everyone who is sending me mail. As for the apartment number, this is nonsense as the building is a two family house without mailboxes, and the letter carriers place the mail inside the entrance area by our front doors. This has been the way mail has been delivered here for over twenty years without any problems. I also called the USPS toll free number yesterday. A disinterested person took my complaint and said someone would call me back. No body called me back. I called again today, an spoke to another person who actually resented having to take my complaint. The USPS employee I spoke to could not provide any information as to who was responsible, or what would be done to address the problem, or when the problem would be addressed. To put it nicely, this is ridiculous. I do not think it is too much to ask the USPS to deliver mail, the very reason for their existence and the very thing they are paid to do.

Thanks for your vote!

GaryFair Lawn, NJ

Reviewed Feb. 19, 2009

Without warning, the USPS has decided to return my mail to its senders claiming "insufficient address." Apparently, a zip code, state, town, street, building number and addresses are an "insufficient address."

Thanks for your vote!

RonaldPembroke Pines, FL

Reviewed Feb. 18, 2009

For several years we have had problems with our mail carrier. We have called and spoken with several managers and they state he has too much seniority to transfer him to a different route or take any further action. We are a Dental Practice and send our mail via United States Post Office to insurace companies, patients, doctors offices, ect. We have HIPPA laws and regulations that we are leagally binded too and he is way too careless with our personal information. This is not the first time we have had problems with him delivering mail to wrong offices, loosing mail that never makes it's way to the proper party and most important just leaves a box full of out going mail for the 3rd time within a 90 day period sitting outside on the side of the building where any passer can take our mail. When we send claims we put them in the carriers hand and they are left outside where anyone can pick up the box and walk off with patient info, s.s.#'s, telephone numbers, home address' ect. We would greatly appreciate a prompt responce regarding this matter. Thank You!

Thanks for your vote!

PamelaIrvington, NJ

Reviewed Feb. 18, 2009

I have noticed within the past couple of months there has been a various mail carriers on the route of Orchard Pl. and they all deliver mail at different times which is fine but sometimes the neighborhood will not receive any mail until early evening meaning between 5&6 pm and sometimes later and today was the last straw because the mailman never showed up for the area where I live and this is really getting out of hand because a lot of people could be expecting very important mail such as myself meaning I am looking for some important mail from my bank and this kind unprofessionalism should not be tolerated and I think you need to hire more responsible and reliable mail carriers because this totally uncalled for-once again the mailman never showed up for this neighborhood at all on 02/18/2009-please respond to my complaint and have this issue resolved asap because this is a real serious matter.

Thanks for your vote!

TedSplendora, TX

Reviewed Feb. 18, 2009

For the past year or so frequently I do not get all of my mail. Numerous times I get letters from my creditors asking me to pay up. This is when I realized that I never got the bill. Last month I foumd a credit card bill stuck on the outside of my P.O. box. It had been opened and was due two weeks prior. Yesterday I recieved another reminder that I had not payed another bill. After checking I found that I had never got the bill. Several months ago I was sent a check for services render. After three months I never got it so they finally cancelled it and issued another one. This has been on going for sometime. I have gone to the Post office and have spoken to the Postmaster and expressed my concerns. Most people don't believe that you din't pay because of the Post office. After leaving her office I had the impression that they don't even handle mail there. According to her they just get mail there and put it into the boxes, so it could not be the doing of her employees. I have always kept a P.O. box because of identity theft. I have worked to many cases where mail was taken for the mail box.

Thanks for your vote!

MarshaIndianapolis, IN

Reviewed Feb. 18, 2009

I am complaining as to the delivery service on my street, in the past month our mail carrier has not even been on our at least 4 times that i am aware of, to deliver mail, it was not because of bad weather and no delivery service, there is no reason for the delivery to not be made that ofter, it is an average of at least 1 day a week we do not get our mail on our street. I have called our local post office on one occassion to complain about it, and nothing was done, in fact not even 2 days later, the carrier again did not show up on our street. I don't know about anyone else on our street, but i for one, don't like it as it can cost me at least a disconnect notice on a utility, it can delay my check which it did once, and I was late with my bills, and had to pay late fees, this was a delivery we should have gotten on a Sat, and I could have cashed my check and paid bills on time instead I did not get it until Late on Monday, and I was 2 days late paying bills. Some people do not have option for direct deposit. I am getting tired of it, and I wish someone would do something about it, so far since Friday this past week the delivery was not made today. the 17th of Feb. No one gets mail on these days on this street. It is like they choose the streets they will deliver on so many one day, so many the next day, and so on. Please take care of this, I do not want to file a complaint with the us postal inspector.

Thanks for your vote!

TeresaNiles, IL

Reviewed Feb. 17, 2009

To whom it may concern.

You will not believe what happen to me when it comes to the United States Post Office. I moved back in october/2008 from: 5740 N. Winthrop #210, Chicago, Illinois 60660... to 6300 Touhy Avenue #327, Niles, Illinois 60714. I PUT A CHANGE OF AADRESS IN AND I HAVE BEEN RECEIVING MY MAIL. Well, my sister Linda Driscoll sent me a pair of diamond earrings in the mail to my old address by mistake. Well, I been getting my mail to my new address but, I didn't receive this item at all. My sister and I been trying to track this package down for 5 weeks. I have talked to the Rogers Park post office on devon many times and they are clueless. Well, my sister did get a receipt#03081400000213545239...dated 1/27/09 at 2:27p.m. This is the day it was delivered. I HAD A CHANGE OF ADDRESS AND NOONE KNOWS WHAT HAPPEN TO MY PACKAGE. I AM VERY, VERY, VERY UPSET. The last person I talk to name Dan said the post office is a service and they don't have to provide good service. I was shout at what he said. I AM STILL SHOUT. Carrier #89 said it been many subs on the route and I should understand. I DON'T UNDERSTAND WHY I GET ALL THE OTHER MAIL BUT, I HAVE NOT GOTTEN THIS PARTICULAR PACKAGE. $425.00 Pair of earrings. HELP ME RESOLVE THIS MATTER?.. Teresa Lowry 773-499-1004 teresalowry@hotmail.com

Thanks for your vote!

BernadetteHumble, TX

Reviewed Feb. 17, 2009

I have had three items of mail disappear that had money and gifts in. Most recently a necklace/ locket that was sent. Last year 50.00 dollars was stolen from me and 20.00 in different cards. This is clearly someone who works for the post office that delivers to my area. What investigations are done in this situation-has anyone else complained?

Thanks for your vote!

MarkHoulton, ME

Reviewed Feb. 17, 2009

I ordered a few items of Amazon.com, 3 items to be exact. I was given a Delivery Confirmation number by Amazon.com, and an expected delivery date. I placed my order on February 11, 2009 and according to the USPS, my package was delivered on the February 12, 2009! It has been 5 days now since the supposed delivery, and I am still waiting a response. The item was not insured. I am awaiting a comment from Amazon.com regarding this matter. As it stands right now I am out $42.68!

Thanks for your vote!

TomokoNew York, NY

Reviewed Feb. 17, 2009

All my mails are not delivered. He/she is holding my mails because he/she requested to place my name in the mail box by hand writing, but his/her handwriting was terrible that I was not able to read/understand what it was said. I tried to figure and communicate with him/her by leaving message in my mail box to make sure what he/she was trying to say to me. I placed my name in the mail box, but still nothing delivered. I left message why not? Now he/she is saying the box is full. Pick them up at the station. I work long hours so that I am not able to go pick them up. I requested to deliver them to my work location. And then Route 26 left message on my cell said "Call this number 212-645-0327 between 7am and 10 am," but I am not able to take/make any personal calls during business hours. I called them using my lunch break, but the person took my call, just hanged up without saying anything.

Thanks for your vote!

JuanRiverbank, CA

Reviewed Feb. 17, 2009

LYING TO ME ABOUT WHERE MY MAIL WAS BEING DELIVERED.

Thanks for your vote!

GoldenBrooklyn, NY

Reviewed Feb. 16, 2009

We are a small business and depend on USPS for our delivery to many countries around the world. For the past few months many of our deliveries are not making it to their destination. We had a customer in Australia who placed an order on Nov. 17. I have been dealing with the post office for weeks trying to locate the package, and as of now Feb.16 we still have no idea where it is! First they told us it was delivered to Australia waiting for pick up by customs. We told the customer and he went down no package. Then they said it was attempted for delivery no such address. Now they tell us it was sent back awhile ago. We don't have it, he doesn't have it, and we have no clue where it is. I had called USPS weeks ago to investigate. Weeks later after no response, i called again. They told me they don't have recollection of my call. So this is what we are dealing with, and it is very frustrating to run a business like this.

Thanks for your vote!

DanielArroyo, OTHER

Reviewed Feb. 16, 2009

I've been having problems with mail that comes through Jacksonville. In august 08 they lost 2 items and only refunded for one, now on feb 2, 09 again the item is lost at Jacksonville again. As per track info, the item arrived Jax on feb 8, 09 @ 12:10 and left @12:19. Today is the 16th and item still lost. The item was shipped from St. Louis 63134 on feb 2, the same day another item was shipped from California. That item arrived on feb 10, 09 so defitively i think the other item got stoled in Jax.

Thanks for your vote!

DanielleTallahassee, FL

Reviewed Feb. 16, 2009

Ever since the day I moved in, my wife and I have harmlessly joked about how awful our carrier is: we would go to get our mail and see envelopes on the ground, we would receive other peoples mail and some times they would receive ours. Fortunately, we know our close neighbors well because we have exchanged our proper mail with each other. However it has gotten worse to the point where it is financially impacting to my family. First I had previously put in nearly 25 or so complaints in every category I could find on the USPS site because she had put the key to one of the lock boxes for big packages in our slot and we knew it was for this 150$ external hard-drive we had ordered from amazon because we checked both USPS and amazon and they both said delivered on that day. We go to put it in the slot and a key is already there and it is open. We looked at the key we had and it said spare! So one of two things happened: she either gave another person the key as well while being careless, as she has often given our mail away before, or she stole it herself. I'm leaning towards the first one. We also turned it in to amazon and because they were so helpful and sent out another one, of which we actually received we let it go for then, still never receiving the original. Well, Saturday, the day before yesterday, my wife went to check the mail while I was at work and LUCKILY noticed NORDEA on an envelope, which she knew was hers because that is the name of her bank in Finland, she is from Finland. And that envelope was on the ground all scuffed up. The reason I am now very angry is because her bank sends her once a month a booklet of her accounts passwords for that month, and so if anyone had gotten a hold of that booklet they would have had nearly every thing they needed to get in to her bank account.

Thanks for your vote!

SusanChicago, IL

Reviewed Feb. 16, 2009

A letter from my Dr. was postmarked February 5, 2009. It was mailed from zip code 60611. I didn't get it until February 14, 2009.

I cannot believe it took 9 days to go 4 miles.

Thanks for your vote!

VladimirTustin, CA

Reviewed Feb. 14, 2009

Mail Hold No. WEH66018114: Requested mail hold from 01/24/2009 to 02/02/2009.

Thanks for your vote!

VladimirTustin, CA

Reviewed Feb. 14, 2009

Mail Hold No. WEH66018114: Requested mail hold from 01/24/2009 to 02/02/2009.

Thanks for your vote!

StefanieSimi Valley, CA

Reviewed Feb. 14, 2009

On 2/7/09 my boyfriend sent me a package (Priority Mail) from Austin, TX to be sent directly to my home address in CA. When I received the package in my mailbox on 2/13/09, the tape on the package had cut on one side and the same side of the box was torn.

Two items from inside the box were clearly stolen. One was my Valentine's Day gift. Whoever the USPS employee was that stole the two items from the box left a smaller box inside that HAD my gift (a gold & pearl necklace) in it. There is also one envelope (among at least seven other misc. pieces of mail) that is missing. The envelope that was stolen had money inside of it. So, not only did someone open the package, tear the side of the box to get it open, go through all the misc. pieces of mail to find the ONE that had the money in it, then they stole my necklace.

Thanks for your vote!

IkonijaLas Vegas, NV

Reviewed Feb. 13, 2009

walk in to post office day ago to sent document for USpasport she sey is to late we work by 4PM it was 4:07PM then i go home .today on FEB/13/2009 time:9:00AM i was in post office. nobody front of me in line passport desk nobody work i ask when someone will help me anather employe say shortly i stay for 15 minut more ask for help front clerc he sey shortly i ask him wat mean shortly i been stay her for 15 minut he say shortly i ask for post office menager he came to talk to me he say shortly iask him wat is shortly he say if you do not like here you can leave then i told him ther is someone above you then he say shortly mean 2 minut then lady came and i finish sending my document i vant to add:US POST OFFICE MENAGER IS SAME NATIV AS PASPORT CLERC LADY ASIAN THEY DOING FAVERTIZAM TIS IS NOT FIRST TIME FOR EXAMPLE IF I WEIT IN LINE AND ASIAN PEOPLE BIHIND ME SHE WILL TAKE PEOPLE BIHIND ME IF I COMPLAIN SHE DID NOT CARE SHE STILL TAKE ASIAN PERSON I FILL DISCRIMITETED FROM POST OFFICE CLERCK AND MENAGER POST OFFICE ADRES IS:SOUTH Jones blvd corner of Flamingo Rd tanks for help

Thanks for your vote!

HeatherHickory, NC

Reviewed Feb. 13, 2009

I mailed my passport with an application and all the other necessary documents for a name change on January 12th 2009, from a US Post Office located at 116 W. Union St. Morganton NC 28655, to the National Passport Processing Center. I sent the package as certified mail; however to this day (2/13/09) the package can not be tracked in the post office's tracking system, nor has the package reached its destination at the passport processing agency.

According to the post office-they have made an effort to locate the package in their tracking system, and I have called the passport agency several times and it has not arrived there either. Therefore the US Post Office has lost my passport book and other identifying information. The package included my personal information-which could lead to identity theft and also my original marriage license, and a personal check. I called the 1 800 # and they put in a complaint and said someone would contact me within 24 hours. 72 hours later-I still hadn't heard anything, so I called the main post office in Morganton. Donna at the main office told me that Cathy from the office from which I mailed the package-admitted she messed-up did not scan the package, and does not know what happened to it. I also spoke to the head post master in Morganton and he said that the site and workers, I mailed from are contracted in and do not have proper postal training. As if that was acceptable. I asked the post master what they were going to do to resolve the issue and he said that since I did not insure the package there was nothing they could do. He said certified meant a guaranteed service, but not insured. In my mind guaranteed would mean they deliver the package I sent out to its destination. He would not pay the fee for me to have my marriage license replaced, and could not do anything about my SS # and other info being out there. The post office asked me to wait 3 weeks to do anything, incase it showed up. I filled out new paper work for a passport on 2/9/2009 and they paid the $25 handling fee, but I am still waiting on it to come in the mail.

Thanks for your vote!

KristaChicago, IL

Reviewed Feb. 13, 2009

Over the last three years, the Graceland Carrier Annex, which is a division of the Post Office, has been distributing Delivery Notice/Reminder/Receipt slips (i.e. PS form 3849) that have my home phone number printed as the contact number for the Annex. I was issued this number in August of 2005, and have worked with numerous people over the course of the last three years that have assured me that they would fix this; however it continues to be a problem. In fact on a recent trip to the Annex, I became aware that my phone number is printed on the PS Form 3849 with a print date of May 2008. My first contact was with the Post Master three years ago, and I was assured that the problem would be corrected. The calls began to come in more consistently and became more of a nuisance to me, and so I again contacted the post office and spoke to Mr. Johnson who was the current supervisor at the Graceland Annex at that time and he assured me that he would take care of it. I proceeded to follow up with Mr. Johnson on a monthly basis when the calls did not taper off. I asked for his supervisorâ€™s name and number, and was directed to Dan Davis. Dan did not return my calls for three weeks and then upon finally getting in contact with me, he assured me that it would be fixed within one month, which would have been in October of 2008. In late November/early December, the call volume continued to be substantial, so I placed a follow-up call to Dan, who said he was still working on it. He explained that the Post Office needed time to determine who was handing out the notices (with my phone number) and that they needed to print new ones with the correct number. In February, I was still receiving a substantial number of calls, so I went to the Graceland Carrier Annex (on Feb. 5th) and asked to speak to a supervisor. The supervisor needed to be called three times and it took 20 minutes for him to come to the window. While I was waiting for the supervisor to arrive, approximately 10 people came in to pick up their packages. While they were waiting, I asked to see their Delivery Notice and without exception each one of them had a notice with my phone number printed on it as the contact number to the Graceland Carrier Annex. The supervisor who finally did arrive, a Mr. Stovall, was incredibly dismissive, would not look me in the eye, and said they would try to fix it as he walked away. Also, while I was there, I was shown that the notices that they happened to have on hand next to the walk-up window at the Graceland Annex are still the incorrect ones (with my phone number), but the fix for these has been to cross out my number with black marker (although it is still clearly visible). The Delivery Notice/Reminder/Receipt with my phone number is PS Form 3849, with the date of May, 2008 on it. Clearly they are continuing to print new forms with my phone number on them after they were made aware of the situation in June of 2005 and several times after. No one is accountable at this particular post office and no one seems to have the slightest interest in correcting this problem.

Thanks for your vote!

AnwarBrooklyn, NY

Reviewed Feb. 12, 2009

For months my incoming mail has either been returned to sender or put in the wrong mailbox. Although I still get some mail on occasions, it's like a chess game. So, I finally called USPS customer care because I found out that my STATE I.D. had been returned to the DMV and I'm supposing I need that. The agent asked me to give her the reason for the return provided by the DMV and when I went to try and find it she told me she doesn't have time and I need to call back later. I hung up and called to make a complaint only to have a second agent say they're only allowed 60 seconds for a response and that I couldn't make a complaint.

Thanks for your vote!

LeciaStaffordsville, KY

Reviewed Feb. 11, 2009

for some time now my postmaster has been putting my mail in other peoples p.o.boxes and their mail in mine. I've had people look me up in the phone book to return my mail to me and I have done the same as well. I recieve checks and other important things in my box as everyone else does. I have left him several notes to please take more care in placing mail in the correct boxes. I can overlook it happening on occasion but this kind of thing happens every other day. We have all lost so much mail in the past and I hate to think of all the mail that hasn't been returned to me. I'm fed up with it and wish for something to be done whatever it may be. There are many others that are fed up as well but don't know where to report the problem. please help us recieve our mail in the correct boxes seeing how we pay good money for the p.o.boxes and the service it should supply.

Thanks for your vote!

BernadetteAnchorage, AK

Reviewed Feb. 11, 2009

My business does a monthly newsletter to customers. We write it up in house and send it to a third party for mailing and use of their bulk postage stamp.

The newsletter was sent to out printers on 1/27/09. Their records show the newsletter was printed and delivered to the Airport Post Office on 1/30/09. The business department of the post office's records show they did receive the 1188 pieces of mail and sent it out for delivery the same day, 1/30/09. Today is February 11th and no one has received their newsletter, last night we asked 10 different customers all who said no not yet.

Thanks for your vote!

VimalJersey City, NJ

Reviewed Feb. 11, 2009

I sent an International COURIER with ground service to India from USPS, they charged me $21 and they told that I should expect in 6 to 10 delivery. I sent on Jan 6,2009 and today is Feb 11,2009 but the courier is still not there, I do have very important electronics gifts for my brother for his birthday in that which costs around more than $200. I called him and asked them so many times but they don't have any answers. I am not sure what to do, is there any way to find out where the courier is, I do have customer declaration number too with me. It would be highly appreciated and would be great help from you if you can find this for me and returned it to mu address in NJ back or in India.

I sent courier from Holmdel, NJ branch of USPS. I am not sure where it lost in India or in the USA. Please help me in this case. Please let me know if you want any further information from my side any time on above email or cell number.

Thanks for your vote!

MadeleineArlington, VA

Reviewed Feb. 11, 2009

Since 1975, I've had a rental box at the Post Office, Rosslyn Station in Arlington, VA. I had a near perfect service up until the last person (Pat) to retire from that position. I recall her dismay with the branch management and USPS general service to the public (I could see now with the number of complaints noted on the web, not to mention what is reported in the newspaper from time to time).

Following Pat retirement just before the new Millennium, Loraine was hired to replace her. When regular (i.e., on time and daily) delivery resumed, Loraine was on the job, I discovered a huge pile of three months mail was kept in the back of the Rosslyn station. In that pile I discovered overdue credit card statements among other important and critical mail. Of course, I complaint to the branch manager only to realize how inept she was and no further communication took place. Loraine proved to be efficient and conscientious in her role, which lasted steadily until she was assigned to help out at another station somewhere in Arlington. In the interim, her substitute including staff serving at the counter failed miserably in delivering mail on time. Adding insult to injury, when I have overflow or large packages, they REFUSE to leave it in a holding bin for pickup afterhours. Given that I work the same hours as the post office hours, I could only pick up at night (after 5:30pm) or on the weekend. It was OK on weekends, before they stopped Saturday service. Last Tuesday (Feb 3), I found in my box a yellow notice of oversized package. I asked for the next day delivery of the package in a holding bin so I can pick up at night. As of TODATE (Feb 10), I see no further evidence of the package, which is reasonable to assume is being stored (or destroyed) or placed somewhere in the back collecting dust at Rosslyn Station. This HAPPENED too many times, and when I protest, some smart moron, blabber mouth (one of the counter staff) tells me in his twisted annunciation Get a larger Box? (referring those for business) - I consider stupid of him to suggest for me to pay a higher fee for poor service, not to mention for personal not business mail. I should also mention that over four months back, I sent a complaint to the Post Master for Arlington County, which clearly fell on DEAF EARS AND BLIND EYES. This is a miserable state of affairs. I wish USPS cleans up its act, this frustrates consumers and reflects poorly on each and every Post Master --- The FISH STINKS FROM THE HEAD (Italian Proverb) PS To mention in passing, Box Rentals provide good revenue to the USPS, as well as it takes some of the heave loads of the delivery by street carriers. Furious and Disappointed in Rosslyn

Thanks for your vote!

CathyHillsborough, NJ

Reviewed Feb. 10, 2009

I sent an overnight package to Depew New York. It arrived there today at 9:30 and has just been riding around in a truck all day without being delivered. I called to speak to a supervisor and all he (Jared) could tell me would be to file a complaint. They are getting another postal increase in May and can't deliver on time as promised what they have. Yet they are so rude to their customers and just keep repeating the same stuff over and over again like a robot. They should just shut the postal service down as they aren't worth anything. Now I have to be inconvenienced for a package still among the missing. Why pay for services when you can't get what you paid for.

Thanks for your vote!

StephanieKennesaw, GA

Reviewed Feb. 10, 2009

Claims to be supervisor but will not give any information, will not address the busy signal at the kennesaw, GA main branch and will not provide information regarding the postmaster so that I can find out why there is a delay with the mail.

Thanks for your vote!

Mary-JoCamp Hill, PA

Reviewed Feb. 10, 2009

Yesterday I left all of my outgoing bills in my mailbox with the flag clearly up at 8:00am. When I returned home at 8pm the flag was still up, and all of my bills remained UNmailed. Some of them are due tomorrow and now I might face late charges!!! Also there was no mail delivered, which is unusual.

Thanks for your vote!

TinaBronx, NY

Reviewed Feb. 10, 2009

I would like to know how I would go about filing a complaint. I have a P.O. Box at my local post office and my mail has been getting returned to sender. I need a refund for the full amount that I have paid for the P.O. Box, and I also need to file a complaint against the person who is returning my mail. I have an item that was returned with the shipping number as follows, **. It was returned to sender stating that addressee is unknown.

Thanks for your vote!

TinaBronx, NY

Reviewed Feb. 10, 2009

I would like to know how I would go about filing a complaint. I have a P.O. Box at my local post office and my mail has be getting returned to sender. I need a refund for the full amount that I have paid for the P.O. Box, and I also need to file a complaint against the person who is returning my mail. I have an item that was returned with the shipping number as follows, 9101 7850 9140 1901 8206 19. It was returned to sender stating that adressee is unknown.

Thanks for your vote!

KevinGlen Burnie, MD

Reviewed Feb. 9, 2009

I worked at a post office as a letter carrier in Baltimore for ten years. I quit about four years ago. As a former employee, I can attest to the fact that the Postal Service has no regard for its customers whatsoever. None of the stories I have read on this site suprise me in the least. The management has cut corners so drastically and does not care about giving good service. They only want for the carriers to get the mail out the door, and not to bring anything back. It doesn't matter what happens between. Fortunately, everyone will be going to email and online bill payments, so they will be phased out soon enough.

Thanks for your vote!

SharayDallas, TX

Reviewed Feb. 8, 2009

I am a traveling consultant and I've changed addresses to many Post Office Boxes to receive mail with no problems with other Post offices. As I've moved to Dallas, I've submitted several change of address forms since December 2008 and have not gotten any mail forwarded to PO BOX at this Post Office. I've talked to the Supervisor several about this and noticed there were other consumers with the same issue with this Post Office. I was given a number to Consumer Affairs which was not valid to resolve my issue. I'm just looking for the mail with the Yellow Sticker with my previous address to let me know I am get my mail. I've also been contacted by FEMA stating the mail they sent is being returned from this post office.

Thanks for your vote!

Loading more reviews...

USPS Company Information

Company Name:: USPS
Year Founded:: 1775
City:: Washington
State/Province:: DC
Country:: United States
Website:: www.usps.com