USPS Reviews

I have had five pieces of mail that were mailed from my office, stamped with a meter, that have NEVER been delivered. To this point, I have paid $80 in late fees to various companies (AT&T, mini-warehouse, Old Navy, sewage utility bill, Honda Finance). I am NEVER late paying my bills, two of these bills were going locally and were mailed about two weeks ago, my AT&T was mailed 2 1/2 months ago and none of these has reached their destination to this point. I have contacted the US Postal Service four times and was told I would receive a call back and have not received a call yet.

DO your readers know that the U.S. Postal Service is not responsible for parcel packages sent through them? They lost a $1200.00 package I sent to an E-Bay customer who did not take advantage of insurance options and the post office sent the package to dead mail one day after my sending it and after five months and I threatening to sue for breach of contract they replied with "As information, the U.S.Postal Service is excluded by federal law from liability for any claim arising out of loss, miscarriage, or negligent transmission of letters or postal matter". I believe that as many customers as possible should be advised of this and consider other carriers.

Well i mail two flat rate boxes to my mom in puerto rico and only one got there, and it's been more than 15 days and no sight of the other box. I think i got ripped off. Can you help me?

Called in May to get a mailbox on CR. Post office continued to tell me that they were working on it. After calling them every week, because they kept telling me to wait one more week, in August, I was told I could put the mailbox on the highway for "now". I was never told to fill out a form to have a mailbox placed on my county road. Carol, the post master, asked me to fill one out. I completed that day and returned it the first week in Sept. Now one person says it has been approved while another tells me that it hasn't been approved by Dallas office. I gave them 3 weeks before I called back today, 10-22-08. I was hung up on Laura ** and when I called back to get another number for Dallas office, I was told there is no number to call. To this day, no mailbox and still don't feel any closer to getting one.

I sent a package priority mail through the USPS expecting it to arrive 2-5 days afterwards. Well, that was on September 22, 2008 and it is now October 22, 2008, so I went by the post office here in my town and asked if there is a form for "lost" packages. I was sadly informed that there is no such thing. The clerk told me that it isn't their problem that the package didn't get to the sendee, but if I had bought insurance then they would refund me the "lost" item's claimed worth. Since when are we not responsible for the services that we supposedly provide? You get faulty service at the doctor's office, you sue and get reimbursement. Why is the government exempt from this part of the system, but everyone else held to it? All I want is refunded for the item, but will even settle for a refund in the shipping that never took place.

My parents have been sending me letters from home (Short Gap, WV) and I have never had trouble getting them the next day and for some reason, I did not receive the last one. It was sent on Friday, October 17th and usually I receive it the next day, but I have been waiting for it and it has yet to be delivered. It is very important that I receive these letters.

This year I have lost 5 packages mailing international, I still have receipt of 3 out of 5. I have lost receipts of the ones sent to Australia and Germany. The online information of the two packages sent to Canada on August 27, 2008 and Oct. 1, 2008 showed that "your item was accepted in ...", but do not track the items further.

In June of 2008, my hospital called me about a bill I had not paid. I informed them that I had not received a bill. They stated that the bill was returned to them. I gave them my address and they stated that the address I gave them is the address they sent it to. I asked that they send the bill again. I then informed my post office of my name and my address and asked them to please refrain from returning mail sent to me without my consent. I then began to receive mail again. Though, I did not know or had no way of knowing if mail was still being returned to the senders of my mail. Then today, October 21, 2008, I called the Department of Licensing office that was supposed to send me my license plate tabs for my car. They stated that they sent the tabs but they were returned to their office.

I have an account with USPS and do a lot of online shipping with carrier pickup. I packed and insured an expensive piece of Daum crystal using a pristine and rigid box that had no imperfections. The crystal was packed using lots of bubble wrap and the ends were reinforced using stiff cardboard so there would be no shifting of the item during transit. The vase was shipped to an officer at a US Air Force base in Egypt. I was notified by the recipient that the box was crushed upon arrival and that the vase had shattered. I then called the US Postal service to inquire into the protocol for initiating the claims process since the box was shipped to the Middle East. I was instructed to have the box shipped back to my address and to bring it to my local post office where I was to fill out the claims paperwork and leave the parcel for inspection. When the package was returned, the box had visible damage and was crushed on a corner. I took the package to my local USPS and initiated the claims process as instructed.

I was serving in Iraq late last year. I purchased a computer from Best Buy in Sept-Oct 2007 time frame and they didn't ship overseas. So, I had the item shipped to my step-mother. She and my aunt then took the package to the post office and mailed it along with $500 worth of insurance. I never received the computer and returned home in nov. of the same year. I waited a month or so thinking the package would be forwarded to me. I never received and was told that I couldn't claim it through the purchased insurance with the original receipt. I filed a lost mail claim but that was useless. They don't keep track of insurance in their computers, which in my opinion is just another way of screwing the consumer.

We were wondering why the lobby was locked on Monday, 10/13/08, for Columbus Day. It has always been unlocked so we can access our PO boxes. The postmaster stated that if we have an issue, contact Consumer Affairs. I am not the only one complaining, but, maybe the only one submitting a complaint. The Postmaster stated that if they are open the previous Saturday hours, that should serve everyone. I stated that we are a business & not open on Saturday & in the past we were able to access our PO boxes/lobby. Thank you for your time.

I had one of the worst moments this morning in the postal office of Brookline, MA 02446. ** (I guess his name is **) serviced me on my refund using a money order. He asked me to fill out my name and my address on the money order. I did. I waited for at least a few minutes for him to come out. He didn't. I walked away. What I didn't know was that I should stay (He didn't ask me to stay or wait). He chased me out and yelled at me: "Why did you walk away? You have to wait. (He did say so when I was with him.)" Because he was rude. I have to yell back. Bad customer service. Or maybe worse, is that because I look different from him?

It has been three weeks and the United States Post Office (USPS) has not forwarded my mail from Ft Gordon, Augusta Ga to Jacksonville Florida. I gave a two-week change of address form prior to my actual move. There are a lot of important mail including accts, insurance, checkbook etc involved. The Post Office should be held accountable for the inefficient handling of mail.

The US Postal Service is getting horrible. I have several issues.

I shipped a package in Oct 7th, 2008 to CA priority mail. The customer paid $1080 for the package plus $120 for the shipping. The package suppose to be there in 2 to 3 days. As of today, OCT 17th, the package has not arrived yet. The online track and confirm said that the package was accepted on the 7th. Since then no clue where the package at. I'm the sender, and the receiver needs his money back. The USPS is not qualify to take care of your belonging. They even ignore your issue when you call them. I'm a very angry customer and I need to know where the hell is my package at. I don't know why they still in business, I guess, because they belong to the government. Well, they're not worth trust. The Holidays season is coming. I wonder how they will handle all of the packages while they can't handle even in the slow season.

*Packages never delivered!! * Window to pick up parcel is closed about 1 year. Have to waste time in main line. When you get to the window, there is no guarantee they will find it. * *As a result, mail goes back to sender *manager NEVER available, *if you're lucky to get her, only rude answers, refusing resolve problem. *Besides this facts, office always filthy, no clear signs, 1-2 windows open, customers waiting for 40-50 min. *Evidently this office need inspection.

I took a package to the post office and paid $14.95 for guaranteed delivery by 3:00 p.m. the next day to Rockdale, TX, which is only about a 3-hour drive and is very small - less than 5000 people. When my sister, whom I was mailing the package to, got home from work, there was a message on her answering machine from her postal carrier stating that since her mail is delivered in the morning and the package didn't arrive to the post office there in time to be sent with her mail, she would just have to wait until the next day for the delivery... Unless it was dire that she receive the package that day then she could call and request it be delivered. Unfortunately, she gets home from work at around 4:30 and the post office closed at 4:00.

On 9/22/08, the Truckee (Bridge Street) US Post Office lost all outgoing mail. We have had no success with any explanation or information on the situation!! We sent out 54 checks and now have to stop-payment on these checks. The post office will not give us any answers. The cost & time required to contact vendors and resubmit payment. We still do not know what happened to any of our outgoing mail.

I mailed out a small package to my friend in Russia using USPS priority international postage. The cost was $11.95. After almost 30 days of non-delivery, I called USPS twice to inquire whether they can help me locate the package or at least offer an explanation. They blatantly offered none and simply told me that once my package leaves the US, there is nothing that they nor I can do to seek a resolution.

This time it's gone too far. I am continuously getting someone else's mail or they are getting mine. This month, my water bill and my auto insurance payment just disappeared. Last month, my bank statement went to someone else and I received the mortgage paperwork for someone who sold a house 3 streets over. This paperwork has everyone's personal information on it. Everyone down here are complaining about how bad the mail delivery is yet there doesn't seem to be anyone who cares or anything that can be done.

I have ordered 2 dresses from Hong Kong which have yet to be received. They were shipped over a month ago. This is the third package that the mail has lost or mis-delivered that has been shipped to me. The reason I believe that they mis-delivered it is because I constantly get items in the mail that are addressed to a different address, and to be honest if my items were delivered to the wrong address a lot of my neighbors are the type of people who would either keep the item or just throw it away instead of sending it back especially if they opened the packages before reading the address label. All in all with the packages that have not been received I would say I am out about $300.00 that I know of. There have also been baby shower gifts and who knows what else that were never received. This is very frustrating and of course when I have asked the mail service their policy for how to repair this they offer no solutions except they will talk to my carrier and tell them to be more careful. I thought that you had to be able to pass an exam that required being able to read when you take a job at the post office.

Everyone in my block spent the money & labor in order to comply - now to find out we did not have to. But since we now have the boxes on the curb now, that is, where it will be delivered?? I should not have to walk out to curb to pick up any mail, for I am not the one who made the misjudgement. If I do not need the box on my curb then why should I walk out there?

I am not receiving my mail and when I get it, it comes to late for response. I was summoned to serve jury duty for Sept. 30, 2008 and showed up for my duty however I was told after 4 hours of sitting there that I had been excused and a post card was mailed to me on September 22, 2008 from the court house. I never received that post card until October 3, 2008. I was out a day of work, 45 minute drive to and then 45 minute drive back from the court house. The postal master/supervisor said they had no control on the speediness of delivery.

Ever since moving down to Washington, Utah from Layton, Utah, my mail delivery has become a nightmare. Yesterday, a check that I wrote to the local power company barely arrived in time to keep my utilities from being shut off. I mailed the check on 10/3/2008. Did not arrive at the power company until 10/9/2008. I had to call every day to see if they had received the check. Unbeknownst to me, the power company sent me a threatening letter that arrived on 10/4/2008 to shut my power off. Do you know how far it is to drive to the utility company, probably six miles. Had I known how ridiculous the mail system has become, I would have taken the check to them. Not only these kind of things happen, but none of the free awards that I get by way of flyers have suddenly quit coming.

I lost a package which my mother bought from out of country for my son's birthday gift from eBay. The seller sent it via priority mail and USPS tracking record showed that it is delivered which is not true. I followed up with the USPS office a couple of times (Usually, I called them since there was no call back as promised) and they said that there is nothing they could do about it.

I am a disabled senior citizen and live in a retirement apartment building in Pasadena, CA 91105. I do most of my shopping online and have the packages delivered. Every time I have a package, the postman leaves me a mailbox notice, instead of using the phone system in the building to ask me to come down and pick up my package. I realize it is way too much to expect him to actually bring it upstairs. However, I have been home every day this week, and my packages are still at the post office and he has made NO effort to contact me or deliver my packages. He left me another pick up notice. I think that this discrimination against the elderly and disabled and will NOT have a problem filing a complaint against this post office with an attorney. This is still America and I believe the law provides penalties for age discrimination. What can I do to get this person to deliver my mail in an appropriate manner to which I am entitled???

Our local postal service here is always closed. We need someone here that will take their job seriously. Our post office is always closed. People need to receive mail, pay bills on time. It can't be done here. When there is nobody here to sort mail, etc... Please, help our local community.

On 9-29-08, I mailed a letter from Ann **, Michigan to St. Thomas, US Virgin Islands by Priority Mail under the representation that it would arrive in 3 to 4 days. On 10-6-08, I learned that the letter had not been delivered to its destination. I tracked the letter only to learn that it had been delivered to the Miami post office on 9-30-8 and was still in that office! I was then told that I needed to call the post office in Miami to complain and inquire as to why the letter had not been sent to the VI. Not having all day to deal with automated machines, I complained by e-mail. I was then informed on 10-7-08 that they had just sent the letter to the VI.

The USPS has now lost 4 pieces of my mail in the last year. In December 2007, I was sent a contract c/o of my son in Davis California, and it never arrived. Between December 25, 2007 and January 1, 2008, I mailed a deposit to my bank locally using the mailbox at 23rd and Fairmont Avenue 55414 and the checks never arrived. Wells Fargo informed me that a number of their pieces of mail did not arrive. My renters had to cancel and reissue checks. One set of renters mailed me checks on October 1, 2008 and today, October 7, 2008 they have still not arrived. Another group mailed their checks October 3, 2008 and today on the 7th they have not yet arrived. This is an outrage. We pay for a service and it is unreliable. They increase fares, slow down the mail, and lose a certain percentage of it. Something has to be done.

Haven't received mail in a few days. I noticed we have a new mailman. I saw him driving around like he was lost, didn't know what he was doing. I couldn't yell for him. He was a few blocks away. Why don't they have a guy that know the area really good teach him the route?

On Sept 22, 2008, my confirmation number states that my package was delivered to my house. It definitely wasn't delivered. Everyone I called was totally NOT helpful. They said I just have to take a loss. Why do I take a loss? It states it’s delivered when it wasn’t. It’s obviously been stolen, by a postal worker. I have lived at this same address for 30 years and never ever had a package stolen from my mailbox. I am out 35.00.

I am complaining because I don't receive my Netflix DVDs for which I have been a customer to for years. When I moved to this address I just don't receive them! Netflix mails them out but I don't receive them. What's so odd to me is that Netflix receives the DVDs back as soon as they send them out. This is extremely frustrating. When I spoke to the post office about this they could of cared less and had no concern to my problem. I am going to cancel my subscription with Netflix because why pay for a service when USPS doesn't deliver them to me. Another complaint I have about my local post office is that they are so late in delivering the mail. The mail here arrives between 5pm-7pm! The mail carrier is always in such a hurry and will ignore you and take off if you attempt to ask her or him a question. This is the worst USPS service I have ever encountered!!!

The United States Postal Service continually loses mail. Their service is terrible in Bloomington, Illinois. We have a Post Office Box and a mail box on the street for our mail. Earlier this year we had approximately 20 checks that were missing from our customers. I called the Post Office twice asking for specific mail giving the post office details of date mailed and from what post office. The missing mail was delivered all on the same date over three weeks from when delivery should have occurred. These checks were now a month old!!

Shipped a package to my daughter at her college in D.C. on 9/15 via USPS priority mail. As of today, 10/6, she has not received it. Did not have a tracking number or insurance and the package contained her senior year yearbook, expensive medication, and various other odds and ends. The Bel-Air post office keeps assuring me it will eventually show up either with her or be returned to me. Even called the DC post office who took all the information down and seemed very willing to try and help me out. Haven't heard anything yet. Called the 1-800 and they say the Bel-Air post office will investigate. I don't hold out much hope with that.

This not what happened, still happening. The postman at my area is switching my mail from 2nd apartment and 1st apartment. Not only that he/she put the mail even in other houses. This was found out recently due to my neighbor giving me my overdue bill from finding it in their mailbox. This should not be tolerated. Our family have been wondering why we are being charged late fee on telephone bills and credit card bill. We also lost packages from Amazon that we ordered. We have tried to tell the mailman about issue politely but he or sometime different mail man will tell us to write our names on the mailbox. Why should we do this? This is violation of our privacy. Now hackers will know our address. Please do take care of this issues. This has been going on since 2005 when we move in to this house.

A company that sent me some textbooks in error mailed me a return postage sticker so I could return the books in the original box. The postmaster refused to accept the box, saying it had old postage on it. The book company printed the postage on September 26, 2008, sent it to me by mail, and I took it to the PO on October 1, 2008, so the postage was less than a week old! I refused to take it back; she threatened to call the police. I told her I'd call my attorney and the local media while I waited for the cops to arrive. She reconsidered and accepted my box. She said she was protecting the integrity of the post office. Trying to force someone to pay twice. Sounds like simple old-fashioned stealing to me!

I tried to track an overnight delivery package by calling in. I asked to track the package and would like to hold the package at the post office so that the receiver can pick it up. The postal employee gave me answers but none of them were any different from the tracking website. I told her that I need more help. She told me to hold and then forwarded me to a Spanish speaker staff. This intentional action seemed like she wanted to get rid of me and this will be a method that they will use over and over again.

I have written many letters, and made many phone calls since June 16, 2008 seeking USPS to deliver my business mails to my new legal office space on street level. On September 19, 2008 Kiwanni of USPS informed me that I should expect my business mails to my office next day. On September 22, Mr Eric, my regular mail man come in to my office said that it would take the USPS office one week to sort the label, and the mails would begin delivering to my office. He continue delivers my business mails to the building hallway mail box. Today, October 3, one of the USPS staff member took some pictures from the building. She said the USPS would not deliver my business mails to my legal retail office, but to the hallway mail box.

I mailed a package from USPS office in Alhambra, CA to Vernon, NJ. They said that it would arrive in 6 days regular mail for $6.67. I paid for delivery confirmation receipt which was $.75 more so I could track the package. Today, I received notice that package had not arrived. I tracked it and notice that the package went from the USPS in Alhambra, CA to Bell, CA on the same day and it has been sitting there for 7 days. I spoke to Mark, Supervisor to determine if he could check on it or determine why it has been sitting in the same place for 7 days. He said that he was not able to help me and that packages could take from 2-9 days to be delivered. I told him that they told me that it would be 6 days and he disputed with me and said that he could not do anything and that after 14 days then I could call them and they would try to determine what occurred.

Improper mail delivery by particular mail carrier and intentional mail mutilation. Multiple complaints to the post office administration without results.

A package was said to have been attempted to be delivered on Sept. 15. A notice was said to have been left for me to pick up package at the post office. I did not get the notice and when I went to the post office a few days later they had misplaced it. Today is Oct. 2 and I still have not received it. They admit that it was misplaced in their post office.

Time and time again since I recently moved here I have received packages back that state "postage due" when in fact there is NO postage due. Today is the last time! Today I received a package back stating that .33 was due. I run a business and my customers need to get their purchases in a timely fashion. I get the package today and it weighs LESS than ONE ounce. It is a non scannable package so it requires .83 as opposed to a .42 cent stamp on a card or letter. There were 2 stamps totaling .86, .03 more than what was supposed to be on there.

I had a mailbox service. Without notice it left the shopping center. I tried to make a change of address to the post office. It said it won't forward mail from those mail services. I tried to individually contact all my people and my bank said the post office would not 'recognize' my address. There are hundreds of people who live in this complex. I have no way to receive mail now.

I sent a package to a verified good address via USPS Priority Mail. Rather than deliver the package as adressed to a residential property, it was taken to a pick up point. The addressee didn't know where this was, and now the package has been sent back to me. The Postal Clerk Jenifer K. at customer service said that priority mail is not a guaranteed service and no refunds are possible.

I sent a package to a verified good address via USPS Priority Mail. Rather than deliver the package as adressed to a residential property, it was taken to a "pick up point." The addressee didn't know where this was, and now the package has been sent back to me. The Postal Clerk "Jenifer K." at customer service said that priority mail is not a guaranteed service and no refunds are possible.

When we get a certified package we never have time to run out to the [mailman] because one our mailbox is on the other side of our yard so it takes a while and two he don't give us but 2 seconds to get to him after he honks the horn! so if we don't go fast enough for him he just leaves!

Ok i have had NO mail what so ever no bills nothing and we normally get atleast one letter a day. and for 3 weeks now have had NOTHING! why hasn't the mail been coming? i haven't even seen the mail guy go by all these 3 weeks and none of my neighbors have had mail either?

I have lived at the above address for three and a half years with my 12 year old Golden Retriever who is also a service dog. My house is surrounded by a large fence. Until last week I have never had a problem with my mail, when I had several days where no mail appeared. Then all of a sudden I had an overflowing mail box, which seemed strange. I work from home and had seen the mail truck every day and thought I probably just didn't have any mail that week. I often leave my front door open and my old, slow moving dog sits in the garden.

I live in the City of Waddell, and I continue to have issues with receipt of my mail. At least, once a month I am taking my neighbors' mail to them that was misplaced, and/or vice versa. On Wednesday (9/24/08) I received three letters in the mail stamped for delivery by the USPS on 7/3/08 (almost three months late). One letter was junk mail, the second a bill, and the third a Camera Ticket requesting my response by 7/29/08. The bill was no issue because I pay my bills on line.

On January 23, 2007, after approximately six years residing at this address, I started having problem with my Postal Carrier. These issues have included missing mail, failure to deliver mail, mail thrown outside, and frivilous complaints. It became obvious that there was a personal issue. The only way that I could have had contact with, or have known this individual was through my job.

We continue to have issues with our mail delivery. We were suppose to receive an envelope overnight and we finally received it 3 days later after having to call the Lakewood post office to find out where it was. They had it there and were about to return it to sender since we had not picked it up. Our mail carrier never left notice that we had something to be picked up.

9/15/08, check mailed to me from Cafepress in CA, 9/18/08 check mailed to me from Lincoln, NE for insurance claim. Neither check has yet to arrive. I actually got no mail at all for 5 days! Not even any junk mail. Checked with both companies to insure checks were mailed. I've been getting a check from Cafepress every month for 2 years and it has never been late. The check from Lincoln should have been here in 2 days. It didn't even have to leave the state.

I am getting very tried of my mail not showing up or being returned to sender. I have had many of my bills and catalogs put in my neighbors mail box. There are multiple cataolgs that have yet to appear even though they were ordered over 2 months ago. This has been an on going problem with this carrier. I get NO help from the management at the Wasilla Annex. It appears that they simply don't care about the serve to their customers.

we do not get our mail, we get other peoples mail

I ordered ink jets from a company on the internet and recieved a few days later a crushed and taped up box, stamped fragile. Half the contents were missing although the packing order was inside. I then went to the post office to complain. I was told since the box was not insured that there was nothing they can do. They did offer to see if they could locate them in the lost and found somewhere up the road. Losing my merchandise is one thing but having to deal with some smart elect with the mentality of a grape fruit just gripes my-- well. Guess I won't be getting any better service not to mention being out $30.00.

I sent an envelope /Certified mail on 09/09/2008 from the US POST OFFICE -DENISON, TX to MIAMI, FL 33154. The Postman who did the delivery in Miami of this envelope possible went to the wrong house leaving the slip paper in the wrong address. This envelope was sent to my Travel Agent. I had in those envelopes payments for my parents tickets they were coming from South America for my wedding. After a week my travel Agent calls me and told me that she never got that envelope and she will have to cancel my parents flight what she did.

On the 9th Sept 2008, I mailed out a chq to PA with delivery confirmation. It contained a single chq for a large size amt ($30K+). After more than a week, the recepient had still not rcvd the chq. And on 20th Sept (Sat), I rcvd in my box, an USPS envelope with a large window that contained my partially 'chewed' up envelope. Just over half the envelope was completely destroyed; the chq is missing.

Last December I received an empty box, from the US Post Office, that was to have an art knife in it that I had ordered for a customer. It was sent from Germany by Deutsch Post. I had paid $8,000 for the knife. The Post Master in my town (Paia, HI) wrote out an affidavit stating that the box was missing the contents upon arrival at his post office.

These are brand new apartments I have just moved into. There seems to be some confusion with ALL of the residents here about their correct mailing address. Each complex is Lettered, such as A,B,C, etc. Following the letter is a numbered apartment. We were all given out correct addresses when we moved in. But apparently it is an inconvenience to the post office to recognize letters. I received a letter saying I would no longer receive my mail if I didn't change my apartment from H-11 to 811 because it is to inconvenient for her to figure it out.

I orginally sent two packages on 9/13/2008 one priority mail with sign. confirmation to Chicago IL 60630. The package shows it is sitting in the chicago office and when I called they assured me it would be delievered on 9/15/2008. The package does not show delievered and I registered on line for email confirmation for this package and I still don't have it through my email.

Surprise, after sending mail Priority Service and asking why it has yet to be delivered (With a Delievery Confirmation Receipt) I'm told it could take up to six days, they can not track, and they will do nothing until six days expire. This is not what USPS advertises. In in fact I was told that Priority is no faster than first class even though it cost 12X more. Great system. Now I no why UPS and Fedex do well.

The following MISSING ITEM item was confirmed delivered by the USPS: Delivered According to the post office, this item was delivered at 10:07 AM on September 11, 2008 in NORTH HOLLYWOOD, CA 91605. I never received this item. It was NOT delivered, because I looked for it every day since I ordered it.

I received a package from Ann Arbor, MI which was sent out on 9-12-08, received by the St. Petersburg, FL USPS on 9-17-08. The package had a note on it that said Package received empty, stamped by the USPS. The box was minimally damaged on the bottom, but the top of the box had been cut open, all the way open. The box flaps were gone.

receiving mail at physical address when i have had a po box for four years same po box, i have to every three months go into manteca post office and do a change of address because the mail keep coming to my phsical address. i dont know why they keep doing this. i pay for a pobox i think they should see that and not send mail to my house i have it sent my pobox for many reason. im a peace officer and do not want a inmate getting my address. i have concat post offices in manteca and call the usps, they will not help me with this. please help me or call me and let me know what i can do about this problem asap thanks

For the past 9 years since we moved from Northern California, to Camp Verde, we have had 4 of the California State Fund checks lost in space somewhere, NEVER to be found. 15 times as of today that checks have been late because of a 'holiday'. New checks have had to be reissued because THIS IS OUR INCOME. IT IS FIXED income, and our payment are budgeted out per pay period. This has become increasingly frustrating every year! I have received letters and phone calls trying to blame State Comp (Fund) or the bank, etc.

Over the past saeveral years, I have not received some mail on time. Several of the same bills never make it to my home address. This has cost me hundreds if not thousands of dollars for late fees and penalties. Recently I received a call on a delinquent gas card account which ended up going to collections and against my good credit ratings. After spending hours on the phone trying to get to the bottum of this, I was told that notices were mailed and we did not respond. This situation is one I wish not to be in and would have taken care of the problem had I known, but no mail ever reached our address.

I am a seller on both eBay and Amazon.com and i use USPS Priority Mail for most of my shipping. I have never has a problem with USPS until now. On 0911 8 I sent a package containing an mp3 player to an amazon customer in Miami, FL via Priority mail. The eta was 2-3 days, but for some reason after i sent it from North Carolina, it went to Maine! then after going to Maine it went back to Florida. It took 6 days to arrive and i know i will have complaints from my customer!

My husband had just had surgery and I was very ill so our mail piled up a little bit in it's mailbox. There was still room since our daughter looked in the mailbox just the day before the inccident. She was too small to carry it home all by herself. The next day I hobbled out to the mailbox which is in a common area. I found a notice that stated that the carrier (it's never the same one) has put in a resident has moved for our whole family and that ALL of our mail would be sent back to the senders!

I am a new seller on ebay, and atleast 20% of my items sent through the local post office are being received severely damaged. I am appalled and horrified. I have lost hundreds of dollars worth of merchandise and am humiliated as an ebay seller.

My 83 year old mother in Texas required me to send important and timely paperwork. I mailed the paperwork via USPS Priority mail in a standard flat rate Priority Mailer. It took over 10 business days for this package to arrive at my mother's address.

I have not received mail in 5 days due to work being done on the route I live on. When I called the post office to complain, I was told I could pick up my mail there. First of all I work 8:00am to 5:00pm and the post office is closed. Second I do not feel that it is my place to pick up my mail when I have a mail box and a mail carrier who is being paid to deliver my mail, but she doesn't want to get out of her car and take two steps to put my mail in my box. I am expecting very important documents to come to my address, but it seems that since the mail carrier won't deliver my mail, its going to be imposssible for me to receive my mail.

A package was sent to me via Priority Mail. I received a Sorry we missed you! form with an intentionally truncated Article Number. I called the Rego Park Post Office phone number on the slip, got no response. I tried for days. I finally had time to go to the branch, found it is Closed for renovation from July through Oct and the partially obstructed sign instructed us to To to one of the following three locations to pick up your package.

This is about the 6 time this has happened to me regarding the US Postal Service. I live in Colorado and my parents live in Florida, so for holidays or birthdays I usually send a birthday card with a couple of photos of our family. That's it, no money and no gift cards are in it. A couple of times, my mom has said that it has been ripped open when she's received it with a note saying that this was the condition it was received in from her post office. I started putting the photos in the special photo mailer envelopes and putting the extra postage on it, now she doesn't receive it at all!

On Friday, 9/5/08 I submitted a change of address on-line. Changing from FL 33573 to VA Beach, VA 23454. The new owners at the FL address called to say that my mail was still coming to that address and the postal delivery person would not leave their mail because they did not have a change of address from me. I am not receiving mail at my new address. I have resubmitted an on-line change of address.

My self and my street neighbors are having long term problems with mail delivery from Owings Maryland at our street in Owings Md 20736. So far, they has complained six times in person to the local postmaster and I have been there three times over the past several months.

My dog nickie was home asleep behind my front door which is a wrought iron door that is bolted shut when the mailman came up the stair to put the mail in the mail slot on the wall on the right side. Nickie started to bark at the mailman and the mailman took out the dog repellent and sprayed nickie in the eyes. He left in such a hurry that he dropped the pepper spray in the bushes in the front door.

My child support checks come from the USPS involuntary deduction unit due to the fact that my ex-husband is a postal worker. It says in the front USPS priority mail this is the third time in the past six weeks that someone who lives on another block has had to bring me my checks because it's left in his mailbox. The first one he found open in his mailbox and returned it to me.

I was vititing family in Indiana and needed to mail some letters home, and a package to my grandkids in Tn,i happen to pass a post office while riding around with my parents looking at houses. This women was rude, and hateful when i was asking about the cost. i ask for a book of stamps and she didnt have any, as a gentelmen told me its like that alot with this women. Of all places that wouldnt have stamps you would think a post office would.

Getting mail derlivered to my address form someone that does not live here. Receiving books and letter. Is this a scam? Who do I report it to?

I told the USPS to hold my mail and deliver after one week. NO mail. Everbody on holiday. No answers Call back in 2 weeks

No mail delivery/pick up since Monday 9/8/08. I live on a small road where this week they are repaving the road. We were not notified of the roadwork. There are approximately 7 or 8 houses on this road, all on one side--the other side of the street is woodland. I finally called the Harrisville P.O. today, and the girl was very curt, not letting me finish my question about the lack of service. She said the mail carrier couldn't get access to the post box, and that the supervisor was out checking on the condition of the road and to call back in an hour.

The last time I was subjected to discrimination, I documented it (USPS receipts, etc.). IMMEDIATE PROBLEM is that there is no way to file a complaint. Inspectors only review theft/fraud issues.

I have not received any personal mail for about 6 weeks- 4 letters from states(2 from Minneapolis, 1 from Pennsylvania and 1 from Indiana) and 2 from Ireland...some containing photos and 1 containing a check. I have a business post office box.There were problems with mail a few months ago and I found out that two men who had worked in a local post office were picked up in Dallas. Now I hear that anyone who wants to, can work at our local p.o.Now what do I do? My friends/family cannot get to P.o. to certify/register mail.I would like to get my personal mail and if there is theft/scams going on, I would like to know about it. Thanks!

An Aunt from England sent a package to me by Air Sure a registered safe way to send items. It contains items of extreme personal value that belonged to my Grandmother who died this year. It also contained money but that being insured is a liability that my Aunt can at least get her money back from. As you can imagine the personal items from my late Grandmother can never be replaced, cards I wrote to her as a little girl (I am 41)letters about my travels etc.

When we go on vacation we always leave a note with name and address date to resume mail or will pickup at post office. We came back and went to post office to pickup mail Post office said we had no mail. The note was left on 09-03-2008. We went to pickup mail on 09-08-2008.

Three packages are missing. Two that I sent out and one that was sent to me. I've heard from several other people that the Philadelphia Facility has a big problem involving lost items. Lodging a complaint with the local PO and calling the customer complaint line is useless. They just tell me that they put the package in a bag and send it out. The most frustrating thing about this whole problem is that no one cares to even let their higher ups know that there is a problem, even when they've heard from numerous people. I guess I must now pay extra for insurance for everything that I send out. I'd rather not use the USPS at all since this doesn't solve the problem.

I was standing in line waiting to send my husband a box. He is currently in Iraq. The male cashier asked me if I had a customs form and I said that I didnt know that I needed one. He said that Obviously I wasnt ready and sent me to fill out the form. I told the woman cashier that I didnt know I needed a customs form for an APO address and the male cashier who helped me earlier shouted from across the room, I told you that you need the form, Why would I lie to you? I told him I didnt say he lied to me, just that I wasnt aware of a customs form being needed for an APO. He once again shouted, I told you you needed a customs for, Why would I lie to you?

I am a disabled person and the postal workers do not pick up my mail or deliver it most of the time. I have to go to the post office and pick up my mail. This has been going on for over a year now. The mail people say that they can't deliver my mail because I have dogs. I have had the same dogs for over 12 years. They have never bitten anyone. My mail box is outside of my fence, not in my yard where the dogs are.

I have been ordering samples from the internet and they are not being received. When I contact the companies they say that the stuff has been shipped. I have stuff missing almost daily. I ordered stuff in June 2008 that still hasn't shown up and we are talking about 40 or 50 items that were ordered and has not made it from just the month of June. I can't see that many companies saying they sent out the stuff and not it showing up.

No mail delivered on every other Monday now for 4 weeks. Not even my neighbors get mail. This is so unfair!!!!!!!!!!! I expect checks in the mail to pay bills and feed my kids but the mail carrier decides to take the day off...

My mail is not being forwarded and previously not delivered. They need to correct the address as it is listed with the home owners as box 16 and the post office began to refuse delivery due to their own problem. I have now been sent to collections for a bill that I did not receive!!!! Why can't they just do their job and stop blaming me or the fact that they tell someone they are box 16, but then tell you (way down the line) that it's incorrect and we must stop doing this. doing What? Placing the address we were provided on our mail? Please call me so that I can clarify this very confusing situation. But this Post office is so ill-ran.

Mail was not delivered. Mail is damaged. Mail not being forwarded.

I ordered a book that was mailed on 7/11/08 from California to Pennsylvania. This book is for college and it cost me $91.35. It never even made it to my post office to be delivered to me. I called the phone number above about 8 or 9 times in the past month. I am getting no assistance to find out what happened to my package and to get it to me. The package made it to PA and then went back to CA where it has been lost since 7/29/08. I need this book ASAP or money back so I can reorder one. It was mailed Media Mail and the sender did not receive it back either.

In June I sent my daughter in Greenwood, IN a card with pictures and money in it. She never received it. I dealt with a Lena (I think that was her name). She gave me a lecture about how the consumer needs to take the responsibilty. I then talked to a gentleman named Eldon that was a Postal investigator. Basically, I was told [too bad]. Well, now just 2 months later, my daughter sent me a letter last week and I have not received it as of yet and she mailed it early in the week. She sent out a bill that same day at the same time and it has been received and the check has already cleared the bank.

In truth, I have received items from regular packages to everyday mail for the last two years and thought the problem was solved. I even received beads from China and Tektite from Vietnam. However, this 'When we feel like it' postal service in Pasco and Pinellas County Florida is the worst I've ever been forced to endure. Financially, I have contacted the Space Bag site to ask if they would try a reship with UPS. I want a direct reimbursemnt from the Post Office for my shipping that I paid and possibly shipping for UPS. Yes, I as countless others are DONE with the 'ole pony express'! Thanks in advance for any and all assistance.

Mailed item on 8/9/8 via certified mail/return receipt requested! Contacted post office on 8/23/8! As of 8/29/8 item is considered lost! Value of item is $90.84! Please advise! ED

Misdelivery of first Class mail - Legal mail being Returned Moved no Forwarding Address, while still receiving bills regularly. Response: Dont know what to tell you. Deal with it.

I sold a couple of DVDs on ebay to one customer. I paid for media mail with tracking confirmation. I took the package personally to the USPS Station (fool of me thinking it was more secure). I noticed that the USPS tracking webpage only showed that the label had been print but the package is not shown as received.

My PO Box was valid until Aug 30, 2008. I filled out a change of address form around August 13, 2008. I was moving out of state so gave me PO Box key to a friend to check mail until the 30th. I had an unemployment check coming and I didn't think it would get forwarded so it was important to get this check. I later found out from my friend trying to access the PO Box that my PO Box was AUTOMATICALLY closed out when I submitted my change of address. How can they automatically do that before my PO Box is expired?

I went to the post office located at 100 W. Randolph in the Thompson Center in Chicago, IL on several occasions. Each time the postal customer service agents were absolutely hostile and mean. Sometimes they are rude to a point where they raise their voices. I am not a sensitive person, a reasonable person would have been offended by the nature and hostility from these postal employees. They keep sending me back to the end of the line due to minor changes that takes not even a second.

I have worked for [company] for over 7 years. Throughout this time, and I'm told for years before, our building is repeatedly missed when it comes to pick-up or delivery of mail. Our regular carrier does a good job, but any time he is on vacation or out for the day, a substitute carrier doesn't seem to be able to find the building. At least, that is what the supervisor at the Post Office tells me. She asked whether the building sat back down a lane or behind another building. No, it is a nice large building right on the street where it has sat since 1962. No apologies are ever made, only excuses. No improvement is made, nor any attempt to do so as far as we can determine.

I am a property manager. When I took over the job, I instructed all the tenants to use their complete address including apartment numbers. I made a list of the current tenants and personally handed it to a carrier who told me that this was his route. I also put the names of all the tenants on the mailboxes. I marked each Box on the outside with the Alph letter corresponding to the apartment. I have GONE OUT OF MY WAY to make the life of this postal employee easy. The apartment only has FOUR UNITS. It is not a huge complex.

Mail man is very careless, and today he dropped in my mailbox my paycheck after he burned a good portion of the envelope with his cigarette! When I complained to the delivery office, I got no assurance that they will take care of the issue! Now I have to ask for a replacement paycheck!

Received a notice for registered mail and went to pick it up at Main Post Office but clerk can't find the item. I'm aware of the carrier's responsibilty for this type of mail and he did his job right. He gave the registered mail back to the clerk when he got back to the office and he got cleared for that. But when I went to pick it up they can't find that registered mail.

We seem to have at least 6 different carriers. Because of this, they don't know the occupants. Consequently, mail is not delivered to the appropriate occupants. Unknown mail (to the carrier) is dropped in the hallway. Today there were atleast 10 pieces of mail that should have been delivered to an office in the next building. Probably 10 pieces of other mail have been in the hallway for for a week and belong in another building. I always check the mail on the floor in the hall because I always find mail he didn't deliver to me. This is not true with all of the carriers, just a couple.

On August 13, 2008, I mailed two letters by Priority Mail Service from the Churchville post office to an address in California. AS of August 23 the envelopes containing a credit card mailed to my niece has not been received. My wife has spent hours on trying to reach someone at USPS.

I had sent a package back for a refund on July 21, 2008 to PA with a signature confirmation. On July 24, 2008 it stated that the package had arrived to the PA United States Postal Office. After that they can not find the package and there is no signature confirmation which I had paid for. I didn't buy insurance for the package because it is a return to the merchant, so I paid for a signature confirmation instead.

I mail textbooks that I sell on Amazon.com almost every day using USPS Media Mail. On July 9th I mailed two books - one to Texas and one to Boston. Coincidently, neither one of them made it to their destination. Since I didn't purchase insurance, I have to pay back almost $200 to the buyers who didn't receive their books. This is ridiculous. I think I'll be using FedEx from now on.

On August 1st, I purchased a money order at the Belmont post office to mail off my rent because, I had ran out of checks and had some on order from my bank. I filled out the money order and put it in the envelope with the rest of my roommmates' rent checks, put the proper postage on and put it in the slot for outgoing mail. Well, what do you know, my landlord calls my roommates and I on August 15th saying he never got the envelope. This evelope was being mailed from Belmont to Cambridge, the next town over.

They attempted delivery of my priority mail package sent from me. According to the tracking # they left note on mailbox. The recipient, Jeffrey could not get out of work to go and pick it up. They were supposed to wait 10 days and return the package but when I waited 16 business days, I called them. They said the package was not there and had no information as to its where abouts. There is no other tracking results log from them as to where the package went.

Torrance Post Office refuses to deliver my business mail to my suite address citing too much mail goes to another business in the building to seperate it out.

I have a small online Ebay Store.I use Click and Ship to print all my business labels for shipping. I spend quite a bit of money shipping and feel as though, as a valued customer of USPS, I should be treated as such. First my complaint is about an employee of the Postal Service who has one two separate occasions refused to accept my mail, packages! My packages were completely within regulations of USPS. I sometimes print my shipping labels the night before for the next day shipping. While I know there is an option to choose the shipping date, sometimes, since I am shipping them the very next morning before 12 pm. ( usually within 12 hours) I do not change the date, I admit, sometime I inadvertently forget to do so.

I called to ask about my mail box to be put at my drive way. We live a half mile to our mail box, we just wanted it closer to our home. Judy told me my road wasn't wide enough for the route driver. UPS, GARBAGE TRUCK, SCHOOL BUS, come down our road, but my mail carrier wont. what can I do?

First of all I feel I should let you know that I am a Letter Carrier for the Postal Service. I love my job and what I do. This is not a one time happening. It has happened continually throughout my dealings with the Postal Service as a customer. Two years ago my youngest daughter moved to Anchorage, Alaska. We have exchanged Christmas, birthday, wedding, and other information via the Postal Service. It's taken one and a half weeks for her to receive a postcard. Two weeks to receive pictures I've sent her and for some strange reason I will receive stuff from Anchorage before my oldest daughter who lives in San Diego does.

I mailed a birthday gift from Hawaii to Virgina, on the box it was clearly labeled fragile yet the box was recieved damaged as well as the items inside were broken. I had over 175.00 worth of items in box that had glass on them as well as some liquid from a gift (snow globe). I really put alot of faith in the postal people to deliver the gifts as they were mailed, and to my dissapointment they were not.

We had our mail held for 10 days, and when the hold was lifted we started to receive only junk mail. 10 days after the resume delivery date, we received a large portion of mail that contained bills that were held by the post office so long they were over due. This could not have been an error on our part, as we began receiving mail on the correct date, just not all of our mail. We now have to call our local utility companies and explain to them why we had not paid our bills on time.