USPS Reviews

I've called this mail carrier on 2 other occasions to ask him to give me only my mail and made sure I've had my change of address. I do not like filing formal complaints & thought if I brought it to his attention he would be more careful. We lived at the last address (which he also delivered to) over 20 years. It's not like we're new to the area. This is the last straw! He is incompetent and needs to be replaced.

Bills are not received, neighbor's ss checks in my box, distrust and lack of confidence in my mail carrier to handle my sensitive and very personal mail.

One was the loss of a job contract and information about debt consolidation. Information about me not delivered has contributed to identity theft issues.

this is not the only time this has happened in the past 6 months.my husbands federal tax check went to someone elses house and they spent it and we r having to deal with that right now. if we do not personally do a change of address then our mail should come to the address above. we have tried to call,but nothing has changed yet. the mai;l that got fowarded is our land documents and they r very important. the post office our mail comes out of is the one at GRANTS FERRY SHOPPING CENTER ON LAKELAND DR.BRANDON,MS 39047

I spoke, in person, to the suporvisor of my local post office and he told me there was nothing he could do. He said,That's on their end, not on our end. This is ridiculous, I payed the extra money for certification on proof of the person that took this mailing. I called 411 to get the phone number for the U.S. Dept. of Ed. in San Francisco, CA. to verify if they received my mailing. There was no phone listing for the address where I mailed to.

I talked to a supervisor and she verified that there was no U.S. Dept.of Ed. located at that address. Now where is this important information contained in this mailing, especially with Identity theft surrounding us. Please help me, do I have a lawsuit against negligence of the Federal Government of the United States Postal Servic?

It would have been auctioned off if I hadn't written a letter. I thought it was a long long longshot for it to be found there but believe me send a letter and hope for the best. I sent the letter out over a month ago and figured they found nothing and gave up hope. But surprisingly it showed up at my doorstep.

I have spoken with the manager many times and the situation does not change. A family member sent a perishable to me at a overnight cost of $38.00. They made no attempt to deliver it and I had to go to the Post Office and find it in the back. I think management should be removed at this branch

This is ongoping with no changes. They don't return phone calls and are seldom available to complain to.

My friend was supposed to use that money for gas to bring my pet dog that I had left there because i was out of town. In this time my pet was hit by a car and passed away. This would have NEVER happened if the USPS had done their job!

We have been working with the military postal service supervisor here and they are having trouble with the claims dept in getting them to respond. We are now going on 4 months since the package was sent and over 60 days since the cliam has been filed. The USPS brocher for claims say it should be resovled in 15 to 20 days. We were advised that because we were overseas that we should expect to wait 30 days. We have waited we simply want our money or the computer in working order that we ordered.

I put out 2200.00 for a computer. I may be an officer in the Army but 2200.00 is a lot of money. It has caused great stress on me and my wife because this was her birthday present.

Well this did happen last year with several significant pieces of mail- I reported it and received the same response to my problem. As you know, when a bill is paid late this reflects on one's credit report, in turn one's credit report determines whether or not that individual is approved for loans and mortgages, also the interest rates are based on your credit standing- if you have bills that are paid late then you have a lower credit rating and in turn get a much higher percentage rate on your loan.

THIS IS A SERIOUS PROBLEM. My credit card interest rate did go up to 24% (Brooks Brothers mastercard assured me this would not happen but some months and many phone call and letters later it remained.) The post denied this being their fault. Today, 30 July 2008 I received the lost mastercard bill.

Luckily I was able to pay off the credit card but not before it cost me several hundred dollars in extra finance charges.

These items were fossils and rocks that my dad and I found while I was on vacation. There is no way that I can replace these as they were one of kind items. I will never ship anything using the USPS again. NEVER!

Again, no notice was left. Here I find this out on 7/30. I called the post office and they won't answer the phone. I must go to the Chestnut branch to pick up the package. I want to file a complaint about them not ever leaving a notice when they receive a package and complain about them not attempting to ring my door bell when they receive package. Nor do they answer the phone when you call. ABSOLULTE POOR customer service.

I had to buy another suit for a meeting becuase I thought my JC Penny package had not arrived. Alot of time and energy was spent in locating the post office, calling them to no avail; the gas spent in going to pick up the package from the post office and now returning it to JC Penny and the aggrevation and frustration effused in dealing with people who don't care about others property.

an irreplaceable item has disappeared, my son believes I have not posted the letter which causes distrust.

NOT TRUE ON MANY OCCASSIONS as I am self-employed and work from my home (I'm also a housewife), so I usually make a point to stay at home and wait for my mail if I can. She wouldn't leave it in the leasing office in the past, but yesterday she actually tried to and no one was there to receive it. I called ot complain (tried to be as nice and diplomatic as I could) about what happens and my frustration, and I guess that word got back to her and her pals because they all have an attitude! Yesterday, July 28, 2008, I was expecting FOUR packages! I was here almost the entire day.

She always seems to come around 4:00 or 5:00 pm. NOT today! She came around noon! Well, I was here at noon! Guess what? I didn't hear a knock. How could she have left notice? When I did go to my box to check to see if anything had arrived, there was ONE notice indicating that she had attempted to deliver TWO packages and that they were left in the leasing office. Not so because no one was there to accept them. The packages were going back to the post office. I went there around 4:30 to see if I could get them.

To make a long story short, I was told by one nice worker that I could wait for her to arrive as she usually gets there around 6:00 (this branch closes at 6:00). I left briefly and came back and the same clerk was not around. Another named Russell S. tried his best to get me to leave. I knew something was up. He just didn't want me to wait. He said I couldn't. I said I would until 6:00 and if the courier wasn't there by then to retrieve them for me, I'd come back in the morning to pick them up. He walked to the back and kept going on and on about how crazy I was and how he tried to tell me, etc. He was talking so loud and being so disrespectful. I could hear him even though he was way back in the back -that's how loud he was! He went on and on. I think that the courier was there and he was talking to her (and anyone else back there). She came out and gave me TWO packages and I signed for them. She literally THREW one at me across the counter.

I signed for them, and informed Russell that I'd heard him insult me many times and quite loudly. He basically said "so?" and shrugged it off. He also yelled at me when I tried to say something in my defense and said "we're done" -or something to that effect. He was hateful and arrogant and sarcastic to me. Why do postal workers get away with this stuff? Now, the BIG PROBLEM IS THIS: When I arrived at home, I tracked the other two packages. One was at this branch along with the two that I got early yesterday morning. I saw that when I tracked them all. I expected it would be delivered, too. Well, it was but NOT TO ME! I got no notice from the courier about this package, and when I went to the post office, I was told that it had not been processed.

When I tracked it later in the evening, the USPS tracking shows that it was DELIVERED around noon! No signature, no notice of any kind. As far as the last one, well it was last scanned in on Friday, July 25, and it apparently hasn't moved since then. Funny thing...they were all mailed out on the same day and should have arrived at about the same time.

We have been unable to reach achieve satisfactory results with the Post Office Manager at Hertford Post Office, W Grubb St, Hertford, NC. Request Consumers affairs take corrective action with the Hertford Post Office to properly deliver our mail to Woodville Road. Your prompt and direct attention to resolve this matter is warranted. During the pass 18 months, our mail has been mis-delivered to our son's P.O. Box causing delay in paying bills, important notifications and missed appointments.

I complained to the local post office everytime one of my postcards is returned to me in a mutilated condition or just returned to me because the card had my return address on the back of it but they refuse to refund my money or do anything to correct the problem. Who has the authority to make a refund on defective postcards sold by the US Postal Service? Do you know how to contact someone who can get some results in manufacturing real POSTCARDS. Please advise. Thank you

I have wasted money on useless postcards that do not get delivered. I have lost opportunities to win contests because that is why I use postcards. I have wasted my time entering contests that never receive my entries.

Overtime has to be paid out every day to employees who stay to receive and process the mail.

I rescheduled for delivery the next day (tuesday 22 july) Complaint #2 .I waited again...She did not have the parcel this time. Now I am getting a little [upset] because now I see that this is deliberate behavior on her part. She saidnope they did'nt give it to me and started that stupid laugh again. On wednesday 23 july she did not have it knowing full well that I had told her and rescheduled twice and the crowning glory is that she had the nerve to say I do have a final notice for that parcel.

How can she give me a final notice when she did'nt even have the parcel. I called to report her behavior and to reschedule. So in sumery their are 3 reschedules and one neglect complaint and it has been almost a week since the 1st delivery attempt and all I have is a bunch of Sorry's and complaint numbers. Should I just pick it up after I paid to have it delivered. Let her win? Or will someone somewhere make this woman do the job she is getting to do!

I am retired from the army. I have PTSD and a bipolar disorder and arthritus in both knees and had my right knee operated on twice and need a cane to get around most of the time. I reside in a senior disablelity building and this carrier knows all of this.

Tonight 7/23 I paid $1.00 to change her address on line and will go into the Lutheran Tower Apt. and turn in another change of address/which makes 5 attempts to forward someone's mail who has moved permanently to Bradenton from St. Petersburg, FL/

No Statements of banking, hospital bills not received, personal correspondence not received. My mother is 86 yrs. old , just suffered a broken hip and is explainably upset she can't get her mail at her current address .

Today we receive a surprise phone call from my mother in law saying that the package was returned to her with out an explanation about why it was returned? Then today i went again to my postal office and asked for an explanation but they could not give me a satisfactory one. They said it was stopped at CUSTOM are which is probably at Long Beach and the person who spoke to me told me that i need to ask to the 411 for a number where to locate the CUSTOM office. I called to 411 and wave me this number:1-800-. I spoke to somebody who only told me that the protocol require to send a letter FROM THE SENDER which also is my mother in law in Moscow and wait like around three moths to get an answer.

The consequences are the following: _She spend like $220.00 dollars in to send the package to us to receive it at the end back to her. - She is afraid to re- send the package again to be re-refused one more time. -The stuff she sent was baby clothes for our newborn which she is not being able to wear once this miss understood ends. - The moral offense they are provoking to us not giving us an explanation and the frustration they are provoking just not giving us not an expensive package if we talk about money but a sentimental and moral offense.

I again called USPS.com and they said they couldent help me either so they gave me the phone # to consumer affairs. I contacted consumer affairs told them about my problem and they immediatly contacted the main post office at zip code (33166, Virginia Gardens, Florida) and spoke to Amy, she got back to me later that day and told me that 1 of my items was there. I went later that afternoon to retrieve it. Amy at post office 33166 told me that she was going to speak to the delivery crew to ask where my other item was..it showed that it was delivered earlier that week but I never got it! I have not heard from Amy so I made a return trip to post office 33166 where I found out that Amy is now on vacation.

I would like to know where my item is and how to retrieve it and if it was delivered why was it delivered to a wrong adress!! Also to add on we have been at this suite # in this building for about 6 months now never have had a problem with mail but Bellsouth called us yesturday trying to confirm adress as our bill was returned for wring adress. after reviewing adress with lady at bellsouth we both have the same adress and everything is correct. I have not received my item that is now lost and now our business is not receiving any important mail that should be delivered to our office...our company is losing on thousands a day as we wait for important letters and packages to come in the mail! Why is the post office not delivering to our suite in our building after they have done so for many months? Do they have someone new? Can someone please get back to me and help me resolve this situation. Thank you

This was a plexiglass Ferrari dealer sign with a warning that it was fragile and stating it was plexiglass. The damage sustained has made the item worthless. The value was $2000.

I am an insurance based dental office and I am not getting my insurance reinbursement checks . I have also not received important mail from the IRS etc.

Item stolen from mail box but they left the billing that was on the front.

Every winter jacket that I owned was in that box. Every belt, pants, shoes, etc. Can't the post office just find that box?

I took the package into the post office after standing in line for 20 minutes with one clerk checking in packages and a line stretching well outside the door. I final got to the clerk, I showed the clerk the package, she immediately said "it is your fault that the package was delivered to your own house because the labels are not in the right order. " I said to her you personally checked it in, and inputed the info into the computer why didn't you say anything." She said I will get my manager. While I was waiting for the manager the people in line where shaking there heads, and several commented, these people screw up and it is everybody elses fault.

The manager then arrived and I explained the same thing to the manager and, his response was it is your fault for not putting it in the right order, our computers read the label and it has to be in the right order. I said your clerk inputed the information into your computer and as I understand it the sorter reads the bar code not the label." He no it reads the actual label." Which I find hard to beleive because if it did then my name would have been return address. I then ask him if that was the case then, Why didn't his clerk that checked the package alerted me of this problem. He had no answer for me, I told him this is why UPS and Fed EX kick are kicking you in the package industry. He then asked me if I wanted to ship it again.

I said no I will use UPS. He replied go a head you will pay more. (I didn't say what I was thinking which was atleast it will get to the right location.) as I walked out, I commented back to the manager please realize how many of the these people in line are laughing a you and your service level. It just so happened that a UPS truck was picking up a package at a nearby business, so shipped it next day air. I work for a fortune 20 retail company and ship alot of packages to several locations and this post office is next door. However, I will never ship another package with the post office. After the customer service that was displayed today.

I know this is only one post office and the post office is self funded agency of the goverment, but why more than any company that I ever dealt with they never admit fault. Please just one time. I would like to hear a post office employee not blame it on the customer. Cost me an extra $7.00 to over night it to the Warranty company before the warranty ran out and a lot of frustration.

#2 The next day we went back to attempt to fix an error we made on our original change of address slip we filled out in Wisconsin before leaving. We simply didn't know the formatting of addresses in Hawaii, thinking that when our roommate gave us xx-111 Street St. as an address, that it meant xx Street St, Apt 111. So we asked the manager what we need to do to fix the problem, she told us we needed to go to the Pearl City post office because that is where our mail carrier is based out of and that we could talk to a manager there to fix it. So we went there, he then told us that we need to call our post office in Wisconsin and fix it through them since that is where we originally filled out our sheet. So, we called our old post office. They told us there is a SINGLE FORM that we needed to fill out to correct the error, that ANY POST OFFICE would have on hand and be able to correct the error. So we went back to Aiea USPS and sure enough, the form was literally right next to the postal worker.

#3 Receipt of opened mail with my entire social security number dangling in broad daylight, and no stamp that said 'Damaged in Mail Processing' which I know they are supposed to do if an item gets caught. The mail piece is one of those types with the perforated edges on three sides. The bottom, the side that's not even perforated, was opened cleanly and completely as if by a letter opener, one side and a third of the top perforations were also open cleanly with the perforated edge piece dangling. I went to the Aiea post office to report it, I was again directed to the Pearl City post office to talk to a manager, talked to a manager, and was told that since our mailboxes are the locked kind, that they can't do anything about it and that he would talk to my mail carrier. I couldn't fill out a complaint form or get any sort of guarantee that my identity was not going to be stolen. Only, a "there is not much we can do, it probably got caught in a mail machine."

#1 We then had to have a family member inconvenience themselves at home, pick the packages up, pay the postage due just to receive the packages, repack them, and pay again to send them back here because we need our books. #2 No economic or physical damage except lost travel-gas and time. #3 Hopefully no economic or physical damage will result. I guess we will see if someone starts tampering with my identity.

I really don't care to have my social security number floating around. Who knows who will get hold of it and what they will do with it? This is a real concern of mine.

It has been an ongoing situation with "mail" problems on my street. I continuously receive my neighbors' mail and they receive my mail. I have experienced receiving people's mail on a completely different street. This mis-delivery of mail has been ongoing for the last couple of years and I have called numerous times to report this matter. My mail has even been on "monitor" status by the post office--but the problems continue. And now it's a situation of mail/credit card theft that has not been addressed. It seems that the Post Master or Manager should have contacted the victim at least within a 24-hour timeframe. But here it is 72 hours later and the situation has not been address.

This is why we have so much mail theft--the Post Office doesn't respond to complaints! I need help with this situation. I'm already trying to clean up my credit report because of past identity theft. PLEASE HELP ME OUT! Mail theft, credit card theft & identity theft.

Well, after almost 3 months had passed without contact from him or the people that handles the insurance claims, I called the post office to inquire about the claim. I spoke with Harry and he told me that he had misplaced the paper-work for the claim and that I needed to resubmit the paper-work again. Well, I was highly upset at this time, because if I had never contacted him in regards to the claim, then he would have never notified me about the paper-work being misplaced. So, I told him to mail me the paper-work and I will fill them out again and I asked him if he could take care of it right away.

After resubmitting the paper-work (a week later, I called to confirm that he had processed the claim and he told me that he didn't have the time to do it but that he would do it the following week. I was truly disgusted inside with him. I almost wanted to take back my damaged merchandise than to have to keep dealing with his slack work behavior.

Finally, he sent me a copy of the claim that I had filled out, which verified that he processed it on June 6. On July 14, I went by the Post office and told Harry that as of that date, I still have not heard anything about the claim. So, he gave me the number for the claims office and they searched their database and said that they had no record of my claim. Then I proceeded to describe my disgust to the claims representative on the phone, regarding everything that I've gone through with Harry at the Post Office, and she told me to go back to the Post Office to resubmit the paper-work for a third time or contact Consumer Complaint.

I don't think that it's fair to my fianc overseas, to pay for insurance coverage on his package and not receive the benefits that are supposed to accompany it. As of July 16, I've decided to go back to the Post Office to retrieve my damaged goods.

As a consequence, my fiance paid for insurace coverage that was not bestowed to him because of the postal clerk's lack of incompentence. The merchandise was an expensive oil that sat in a crystal mount that was shattered during delivery. This situation had demised my trust with sending precious gifts through the Post office.

Due to the$5000 lost, not to mention several other debts I incurred in order to keep the agreement, I am now in jeopardy of having no place to live in the fall semester, meaning I have to drop out of school. I can't afford the inflated prices of $16,000 a year for housing plus the $2000 a year increase in tuition. I have received every piece of mail that has been mailed to me except for my checks! I am even missing a $30 rebate check, that the rebate center has sent twice. I don't know what's going on!

potential identify theft

SITUATION HAS BEEN RESOLVED - NO FOLLOW UP IS NEEDED.

The carrier came to my residence at 5:15pm and informed me that they had been on vacation for 2 weeks and when they returned they saw were my mail had been held. She said she asked the person taking her route in her absence why 6xx Rockwoods mail had not been delivered and they stated because of dogs. She said she told them no that is 6zz Rockwood and that she has never had a dog problem at my address. I asked were was my mail and she said it is at the Keist office. I went to the Keist office at 5:40pm I knocked at the quick service door and the man answered after ringing the bell and knocking for 15 mins. His name was Jeff Johnson I explained to him the situation and being very obstinate he finally went and found my mail. He informed me that if a hold had been placed on my mail the carrier was to inform them so it could be filed and no letter was there.

I discovered that I had missed a very important appointment on the 9th of July that had been postmarked on the 3rd of July. That I needed a letter stating my mail had been held without my knowledge. He told me I could not receive a letter because the carrier must have had a reason. I asked him that if they did have a reason why was the reason not on file if that is their procedure. He was very mean and unhelpful and was like so what. I even told him what my regular carrier had informed me and he said that they should not have told me that ( I AS THE CUSTOMER SHOULD NOT KNOW THE TRUTH) He blatantly was not going to give me anything for he said it was probably my fault.

At 6:05 I was still waiting in the lobby as still no help another employee asked me as he was walking out did I need help and I told him I was waiting on Mr. J. At 6:16 I could here conversations going on from behind the box area I was waiting and I heard the other employee ask Mr J. had he checked on me in the lobby and Mr. J. very sternly said NO. Then went on to say to the other employee that I wanted a letter and that he wasn't giving me one cause it was most likely a dog problem mine. At 6:20pm Mr J. finally came out and said he was still waiting on the carrier who was to replace the normal carrier while on vacation. (what will the carrier do I know lie to cover his behind) My house and the house that actually had the hold is the only two houses on the block at the end of the street. So it is out of the way for him to come all the way down to my house just for my mail when he could say dogs in my yard also.

I also made sure Mr J. knew that I was going to file a complaint because this situation was not being handled properly . I informed him that I was going to call the Post Master and he told me it would be a waste of my time I would just get shuffled around. (can u believe that) At 6:30 my normal carrier came to the window and spoke with me and Mr. J. and told him that she had never had a problem with dogs at my residence and that the dogs were always in the driveway on the other side of the other house that she had placed the dog hold on herself. At 6:40 the other carrier came in and said he didn't deliver because of dogs on my porch. I told him that those dogs never enters my yard and whenever I was missing the mail I started looking for the postman and he never even entered my block.

I also have and indoor small cog and if any animal comes close she picks up a scent and goes mad and this never happened. He said he assumed that the dog hold was at both addresses and the normal carrier said no I told you that it was only at 6zz Rockwood. Then I asked him if that was so why didn't he follow procedure and make a dog report. He showed me as the customer I wasn't anything and got obstinate and started to walk away. I told him the truth was he didn't want to go out of his way to deliver on that block because it would have been only to one house so why not use the dog excuse. My neighborhood is largely hispanics whom speak no English. He figured that they would never complain or know how to. I am a woman who recognizes they did not want to do their job.

Mr. J. told me I could not get a letter at this time and that I would have to return in the morning to get the letter for I should be compensated. He even finally recognized the truth and also seeing I was going to issue a complaint to even The President if necessary. The appointment I missed was my foodstamp appointment which stated I would be denied if I did not attend my appointment. This appointment was necessary for me to be able to feed my children and has placed a monetary hardship on me as a result. I have had to use my bill money for food and as a result of the ineptness of the postal worker I am very unhappy. This is not my fault and I would like for something to be done about this situation immediately. The majority of the people at the usps Keist office, I spoke with was very rude and only because of the severity of the situation did I continue to deal with them.

I have been placed in a financial burden. I have had to use my bill money to buy food for my children and grandchildren. I am on a very tight budget and every day I have had to go buy food using this money. It has placed me in a depression and worry on how was I going to survive. When I went and applied I had hoped for emergency help which was needed but was told I WOULD HAVE TO WAIT FOR THE APPOINTMENT WHICH i WOULD HAVE RECEIVED HELP THE SAME DAY.

So i contacted the usps and they advised that it was my problem and that the postal worker does not have to get out of his truck so when he comes down our street 2 out of 10 houses get there mail. I grew up in chicago where the postal workers walk from house to house and they still do so i find that hard to believe he doesnt have to get out of his truck excuse. I was told that i would be contacted back in two days. I will be holding my breath untill then I guess?

I believe this to be discrimination against me specifically. An employee informed me that the Post Master made this decision. This after another employee yelled at the clerks last week and told them not to let me in. This was not only in front of me, but several other customers. This is totally unacceptable

I spend over $50,000 per year with the Post Office. When my customers can't get their packages in time, they shop from my competitors.

There is clearly a personal issue between the mail carrier & one of the libraries maintenance people. This behavior has to stop. It is the mail carriers job to deliver the mail, and this is a public institution that rely's on prompt mail delivery in order to get materials such as magazines and newspapers out to our patrons.

Our patrons are not getting library materials on time, and it is causing a back up of materieals to be processed.

So I went back Thursday July 11, 2008 my P.O. Box was Full but I still didn't received the main bills I been waiting for as well as my medicine and the machine. So I went back to the Post Office Friday July 11, 2008 to check my P.O. Box again still nothing. So when I was leaving this Janet Hall that work at the Post Office came out and told me that she has a lot of mail that she has been holding without my consent or knowledge of this situation. So I asked her to give me my mail and she stated that the person name on the mail must come in to pick up the mail themselves.

So I went and got my girlfriend to go pick up the mail that was in her name, Millwood Rd, Dunlap, CA 93621 in which she know my address anyway for many years. So my girlfriend went into the Post Office to get a stake of mail that we have been waiting for over a month to pay our bills. She held this mail just to be nosy to see whom my girlfriend was and what she looked like which was racist. Anyway my girlfriend went into the Post Office to ask for the mail that this Janet H. held for no reason because my girlfriend had letters coming in under her name with the P.O. Box xx, Dunlap, CA 93621 as Linda J. and she got that mail. Because by her having Linda Jones with the street address on the mail she told my girlfriend that she wanted to see who she was with this address because she didn't know who she was and that she felt that she had every right to hold her mail for a month without my consent or my girlfriend consent in which is very racist because. Than she told my girlfriend that she didn't have any problem with Verizon Phone Company in putting her name on her phone bill which I feel was very racist and prejudice.

I want this Woman FIRED and investigated as well because I'm not the first one she has did this too. My medicine wasn't notify to me in my P.O. Box 25, Dunlap, CA 93621. My blood sugar went up to 578 ml and now my health has gotten worse as well because of this person who illegally doing what she want to do on her own against me as well as with other people she has done this too. She isn't fit to work there to do what she feel like doing as well as holding my mail against my wishes and lie about it. She's not Above The Law! This need to be investigated here at Dunlap Post Office because this mess has been going on for many years with this damn woman against me and other people. I had just let it go for many years until this reasonally happen on getting my medicine for my Dibetic pills and machine to test my sugar.

I called again to find if they knew or when the package was returned.....they did not know and there was no way of tracking this. How can a package just dissappear, even one that is insured with delivery reciept required? I was shocked and upset. There is absolutely no accountability what so ever for the USPS. I mean you go to the website and there is no customer service area?

I have written this post office; called this post office; and all I have received is one nice person, Lucy, who promised to help me out, and nothing else, to date. Can you contact them and get them to improve 100% their customer service, stamp machine, and their delivery service? They owe me my parcel--unknown value, save in stress--and now another $8.50 in cash, and they have done nothing! And they won't call me back or respond, in any real way!

The supervisor, in our opinion, handled the situation incorrectly. I told her that I had not been able to open our box to get our mail and she said that is not my problem sir. Of course, at a later time in the day they denied the entire situation and told me I caused a comotion when I reacted to the verbal attack. The survaliiance video will show the situatiom.

Verbal abuse and abuse of power that caused me mental distress.

Astonishingly, the first mailing was sent in envelopes, and the mailing addressed PROPERLY to the MAYOR of Honolulu was returned to me for INSUFFICIENT ADDRESS! The Mayor! Hawaii's reputation as a backward Third World country that somehow slipped into the Union is no excuse for deception and fraud on the part of Hawaii USPS employees. I suspect this problem is in the Honolulu facility, as the cards I send to myself from the above facilities as a way of monitoring the mailings have always reach me.

I am appalled at the ingrained and tolerated hostility toward the customer and employers by post office employees. The USPS is in a financial mess in great part due to a system that tolerates and encourages this criminal behavior on the part of employees who should be fired, if not jailed, for their actions against your customers' businesses. I am requesting a response from USPS officers to this message. I should not have to even ask that, but the record of customer service on the part of the USPS is undeniably abysmal.

The office worker who found the mail was dismayed and apologetic but said the only thing to do was to complain on the postal complaint site rather than directly to the Eastsound postmaster, which seems odd. In any case I cannot actually locate the right site(there is a complaint site but it doesn't seem to go to the post office itself) This is very serious as I nearly lost my health insurance, airlift insurance (we live on Orcas island), my rental income checks, and have had to pay late fees on credit cards and on other overdue bills as well.

I feel this is a serious complaint about one postal carrier and whoever is overseeing him at the Eastsound post office. This carrier should not be handling mail. It is particularly odd that nearly all the mail was time sensitive and of a financial nature. Something should be done very quickly before real harm is done. Thank you!

All I want is for my mail to be delivered to my house, and my neighbor's mail to be delivered to theirs, respectively. My address and name is on my mail box in high-contrast, 2" letters and the street number is on the front door in 4" numbers. I was mailed a pink sticker to put on my mailbox so that the carrier would know to pay extra attention to the address, so the only thing I can think of is that this is deliberate. I am beginning to think that the post office is retaliating because of my complaints. Possible lost mail including financial and legal documents, and also magazine subscriptions.

The check was not returned. I needed to know what happened to the check. Did they forward it to the water company? I had to google this Spruce St. address and got the above number where I talked to a person. This person assured me the check was shredded. I have no proof of that. She claimed I would get a letter stating that. I did NOT. Meanwhile, do I take a chance of having my water shut off? This woman at the above number for the Post Office swore to me the check was shredded.

Well, after issuing a new check in the amount of $84.37 I got a call today from the Water Company telling me they received the other one and credited my account. I was livid. I don't have money growing on trees to write out two checks in that amount. The Postal Service swore to me the other one was shredded. How can they do this? (They also stated I could write to MRC at PO Box 44xxx in Atlanta, Ga. Why should I do that? I needed to talk to a human about where my check was.)

Why is there no way to contact a person when something like this happens? I went to my Post Office today and they told me there was no one to really talk to. Someone has to be responsible for such errors. I am not upset about the actual piece of mail being damaged, but when I am unable to talk to someone who knows what happened to the check, I have a problem with that. I could have bounced a check or had my water turned off! I would like the Postal Service, in particular the Patch-Up Operations who sent me this letter to take responsibility for making me understand how I was not given more information.

When I stated to the clerk at the P.O. Box window, a man with glasses, that I believed that someone might be stealing my commuter cards as they had been missing for two months in a row, he performed a quick check and informed me that my P.O. Box was closed as I was in arrears since December 2007. I assured him that I had in fact paid for the P.O. Box in December 2007 and except for my missing commuter passes, had received all of my mail to date including two package slips which I handed him. Further, there was no payment notice in my box. He again stated that they had no record of my payment and that the P.O. Box was closed. That they had "let this slide" for awhile and were now cracking down. As there were several customers in line who requesting P.O. Boxes and were being told that they were sold out, I offered to make the payment due at the end of June, and to come back with proof of my December 2007 payment but the clerk refused, stating that I had to pay for an entire year from December 2007. At this point I asked to see a manager.

After approximately 10 minutes, a manager appeared. He basically reiterated the same accusatory language about "letting payments slide" in the past but that the post office is now "cracking down" on people who fail to make payments. I assured him that I had in fact made a payment six months prior, but after a perfunctory glance through some sort of book he stated there was no record of payment. I then asked why if payment was at issue, there was no payment notice in my box. That having a notice that the box was being closed and payment was overdue would have provided me with the opportunity to appear with proof of payment instead of trying to remember the information on the spot. He became defensive, gave me an icy stare and growled "are you being sarcastic." He then snapped that if I was not going to make a payment at that moment then the box would be closed before and storming out from behing the P.O. Box service window to the area behind the P.O. Box and placed a piece of cardboard at the back of my P.O. Box.

At this point I left the post office to go to work. At work I was able to locate the credit card payment from my online bank account in approximately three minutes. I had in fact paid for the P.O. Box on January 5, 2008. I took the subway more than 50 blocks back to the post office later that day and presented a copy of the credit card transaction at the P.O. Box window. I asked to speak to the manager from that morning and I was told he was unavailable. Fortunately there was another manager available who was helpful, updated my payment record to reflect the last six months of payment, and allowed me to make a new payment to renew the rental through December. The clerk that I spoke to that morning was still on duty and incredibly continued to carry on about the Post office not keeping good payment records previously and now "cracking down" on payments. And while waiting in line to renew the box, I encountered another P.O. Box customer who stated that he had the same issue, but when he stated that he had made a payment they 'took his work for it.'

I frankly find this entire situation outrageous. First, that the Post Office should be so negligent in their handling of P.O. Box records. Second, that postal customers should have to bear the burden of this negligence. I am outraged that individuals with such poor customer service skills are promoted to management. And I think it is inexcusable that the post office would close a P.O. Box without first providing notice to the customer that the account is believed to be in arrears.

This is admittedly not the only complaint that I have had about service at the JAF Station Post Office over the past year. The Post Office summarily decided to cut back their P.O. Box service window hours of operation approximately 9 months ago, but it took several months to get them to actually post the hours of service. I have visited the P.O. Box window during service hours to pick up a package for which I received a package slip only to have the clerk unable to locate it. I have been made to wait for 45 minutes in the regular service line to pick up a Netflix dvd envelope which inexplicably did not fit into my otherwise empty P.O. Box.

But for the fact that I was caught completely offguard with this most recent and egregious incident and thus had no time to make forwarding arrangements, I would have found another resource for receiving my mail. Clearly I cannot rely on the Postal Service to get it right.

I personally had to spend nearly $100 in replacing a commuter benefits card that I have now learned was returned by the post office on June 5 and re-sent by the commuter benefits company on June 20. Today I received an e-mail that my July card was also returned. I have no way of knowing what else I did not receive.

I was at work and could not have been there. No one is assigned to pick up my mail: never without written permission. I want my coin found! They can check the tapes and find out who scanned that priority mail belonging to me! I want action! That coin cost me $59.50. I want my money or my coin!

$59.50 plus many hours of waiting for action wanting action.

Today my friend told me that the buyer of the book filed a complaint on the book saying [Hi Norma, Do you think we should give the buyer a refund or send her a replacement? It sounds like the PO inspected the content and repackaged it. Another reason I don't like media mail. This is what the buyer wrote to me:

This book was received by my daughter inside of a re-packaged by USPS envelope. The inside packge from you was oil soaked and black inside with some kind of dirt. The plastic surrounding the book just barely saved it from destructiton. From the packing tape, it was apparent that the package was taken to the post office by you in this deplorable condition. ]

I know I did not mail it with oil soaked and black mark on it. I also know usps won't accept package unless it is properly packaged. what should I do? Now not only our end lost in postage fee, we also lost in other things that went with the selling of the book. I need your help. I want to file a usps complaint. This was a small book paper back. I think it was the fault of usps. if they damage things that item should be returned to the sender not keep forward it to the receiver. I need help and advise. please reply

privacy violation

Two items, in this package,were gifts for family. I am retired and paid good money for these items AND POSTAGE. I can't afford to replace them. How can a pkg. be scanned into a Post Office and then just disappear?

Now my check was supposed to come by mail and I did not recive it ...I was fed up I went to my local post office to see what happened maybe it was returned to sender or they had it in the back I did not know what happened so I took my mom and we went over there...I went to the window I advise the teller of the problem he advise me to wait at the managers door then another postal worker came out and advised me that the mannager was on the phone so I waited patiently ...

the same man came out again and asked me the problem so I explained he said the manager would be write out, so once again I waited not 10 min. later rhe same man comes out and tells me to call the manager ...I said didnt you say he is on the phone .. He said no the manager is not her only a supervisor At that point I was very upset you make me wait and now your telling the manager is not there ...I was very upset I raised my voce and said let me speak to the supervisor ..So he leaves upset ..

3 min. later the supervisor comes out and ask me what the problem so I explain Idont get my mail and I need to know if a letter that I was supposed to recive by today 6-7-2008 was there now I know I was suppose to recive it since everbody I knew recived theres already...so I expained it to him ..He ask if I spoke to the mail man I said there is a new one every week ..then he stated my mail man was in the hospitol ..I was upset I told ok understandable But how are you going to fix the problem ...(The mail I was missing was my pay check mind you I was broke )

So then he saids I cant Ive only been here 2 days and I dont know why Im here ..I said what you dont know why your here to fix my problem now what am my supposed to do why do I have to be incovienced by other peoples incompatance ...At this piont I was yelling how can you tell me your a supervisor and not help so he said wait here so I thought he was going to help me....NO he came back with the managers number for me to call I was so upset I advise him I work early at 4:30am and I work all day I dont have the time ..Mind you since he came out he was nasty to me my mom had told him why are you so nasty to us we need help he closed the door in our faces and my mom yelled you are an ass and told the window guy he was an ass the window guy nodded then he came out and said Ive been here a week and I cant help you

I said so you lied you havent been here 2 days then he said to get out he didnt want us there slamed the door in my face I said yelling tampering with mail is a federal offense and I have had ny tamperd with when its in other peoples mail boxes ...he said shut up get out I was upset I told him to call the police and I can complain to them about the mail its abuse what is happening to the public and me....He did want to call the police and a nice lady said they are bad here not make a scene the would loose my mail on purpose that she went through the same problem.....so I went home and called help me howard on the news....I just so upset I was lied to and he was nasty and I dont know what happened to that Check

I was belittled and Broke all my money was on that check my car was not payed or my rent not even my cable , I couldnt even go food shopping I have to scronge to get gas money to get to work thats not fair Im going to fight this Ill take it as far as I can go for my self and the public that have to endure the rath of the post office its simply not fair ....the point of customer service is go above and beyond and you know what they dont they dont care .There are so many people more qualified and unemployeed and they cant get the job because you have to know somone who knows some one or are a family member to get the job and you know what its not fair they think yea I got the job I dont have to care well the wake up call will come you have to care and I wont stop till this injustice is resolved I ll do what I have to I will go as far as sueing the USPS

We are missing important checks and packages, bills, and magazines. The amount of checks and electronic goods we are missing are valued at over $6000.00. (!) We called the police to file a report and they told us that the postal investigation service will handle it. They would not allow us to file a complaint with them. We need this issue resolved as soon as possible. Dates non-delivery of mail has affected us: June 21-July 5. PLEASE NOTE: we are STILL not receiving mail. It was not delivered today. It only came one day this week.

Over 6k worth of missing checks and electronic media cards that we ordered. Missing magazines, bills, credit card statements etc.

Then more than two months (end of June 2008) later, it showed up in my po box, it was supposed to be delivered in the beginning of April. I have to wonder what new sorting/shelving system are the staffs using these days. I also have one package that I have shipped out to CA for almost a month now and still showing in the system as Being Processed.

Total should be over $30

The local postmaster suggested i contact you, as I can not get any response. The money order must be somewhere in the dead letter file. The person who wrote the money order has since gone back to Mexico. Please help me locate this money.

We need our rent money of $408.54 and have lost a lot of energy, time and money trying to find it with the postal system. There must be a place to look. Where is it?

This has cost me thousands of dollars in attorney fees, phone calls, late fees for missed bills and relocation fees. I need someone to take this seriously.

Does the Golden Post Office give out mailbox keys to people who don't live at the corresponding mailbox for a TWENTY FIVE DOLLAR BRIBE? You'd think for a twenty five dollar key, that could afford some accuracy.

WE DO NOT GET OUR MAIL EVERY DAY.

I called back to the office when I got home and spoke with Craig the supervisor and he said my number should be on the receipt and I assured him it was but she had no right talking to a customer like that when I was just trying to verify that I was going to have a number for my records and he acknowledged my concern and said he would follow up Whether he did or not will remain but I feel she deliberately tried to humiliate me For what reason I do not know In fact, this is the 2nd time she waited on me that she got sarcastic

What are the clerks thinking when they make remarks like that to customers? If they have to hear a question 5 times then they should just answer it 5 times but don't be callas especially when the customer didn't do a thing to deserve it Val won't be waiting on me anymore and I hope there isn't anymore customers that feel the same way

Upon seeing no change in the online status of our package, we called customer service at the number provided on our certified mail tracking sheet. The woman with whom we spoke confirmed that the message on the computer did in fact seem strange, and informed us that if the package was left waiting at the pickup point for more than two weeks, the package would be sent back to us. She advised us to wait for a few days for them to update the website and provide confirmation of delivery. When we told her we had been tracking it for some time, she provided us with the number of USPS in Baltimore where the package would have been sent, and instructed us to call there.

We called the Baltimore office several times between May 23-28. We spoke with two individuals and a supervisor, Ms. D., who informed us that they would work to try to find out what happened to the package and to call back. The intent was to give us some formal confirmation of delivery. Finally, on May 30, we called back again to the Baltimore office and, to our surprise, were informed that there was no Ms. D. who supervised the station. We were instead instructed to hold for Mr. James W.. We talked with Mr. W. and told him the situation. He said that he would track the package for us the following morning before 10 am and get back to us. At this time we also called the costumer service line again and talked with a woman named Lisa T. She wrote a record of the issue and said that someone would call back in one business day. She told us that if we had to call back, the confirmation number for our case was cv37948752. Neither James W. nor someone from customer service called back the next day.

On June 2 we talked again with Mr. W. He said he would request a copy of the form sheet that was supposed to be signed on delivery and he asked us to call him the next day before 10 am in order for him to send it to us. On June 3, we called Mr. W.'s office, but he was unavailable. We informed the person we spoke with about the case and he said he would try to speak with the carrier who would have gone to Hopkins Plaza about the situation. We also left a message for Mr. W. Additionally, we called back to the costumer service line to inquire why we never received a call back. The employee we spoke with said that USPS would try to track the package again so that we could get delivery confirmation, and gave us the following confirmation number for our case cv38000660.

On June 4 we called again to costumer services. The employee said that the case had been passed to costumer affairs, and gave us the number to call. The employee also gave us another case number cv38026274. We called the customer affairs line and nobody answered. After a few moments, the answering machine picked up, informed us that our call was very important to USPS and then disconnected the line. This happened twice. We also called James W. and left a message but he did not reply.

On June 5 we called costumer affairs and again nobody answered. We then called the costumer service line once more. The employee who answered the call also informed us that the person in charge of the case is named Christal but no more information was available, and we could not speak with this person. Upon requesting, we were connected to a supervisor named Chris. Chris said that if customer affairs did not call that day, the case would be passed to a higher level. We also called James W. twice and left a message but were not able to speak with him. Another employee said that they would check with the carrier for that route.

We called the Baltimore office to speak to James W. again two more times between June 5 and June 16th but did not find him available. At this time, we decided to schedule an appointment with the USCIS at the Fallon Federal Building to deliver a backup copy of the time-sensitive materials to ensure their delivery, since the delivery of the original package still had not been confirmed. (Note: both individuals involved in any USCIS case must be present at USCIS appointments.)

On June 16, the day before the appointment, we called the Baltimore office again and spoke with James W. He said that he thought that the case was solved, but gave no explanation why he thought that. We informed him that we still have not received the confirmation of delivery that he promised. (This is because he never sent it, and he acknowledged that). He said that he would call back later, but after not getting a call back for two hours, we called again. Mr. W. said he was still waiting for his carrier and he would call back later that day. He read back both of our phone numbers to ensure that he had them correct. He never called.

June 17 we were obliged to take a MARC train to/from Baltimore to meet the appointment with USCIS. During this visit we also went to talk to Mr. W. in person at the Baltimore Post Office Annex. He again informed us that the package delivery confirmation was still not available. He seemed to think our frustration at the situation was humorous. The economic consequences were imparted both in time and money: Cost of sending package certified mail = 7.25 Train tickets to and from Baltimore MD = 24.00 Value of work-day hours spent on phone with USPS = 5 x 20 = 100 Value of 2 person-work-day hours spent traveling to Baltimore, MD = 10 x 20 = 200 Total $331.25

I came back, and the other supervisor, David, whom I originally asked for was there. So, I explained what happened to David, and asked him for the two stamps that it cost me to request the document, not counting my time, which I said is worth $200.00 per hour. He gave me the stamps, and I asked him if he would talk to the carrier, because this is a time-sensitive document that I have to re-request and have the other party served. He said, Well, I'll tell him you're concerned, but maybe you didn't check your mail and he stuffed the stuff on top of it. I said, No, I checked my mail twice today. He said, Well, maybe it came a previous day. I said, Look at the post mark, June 30, 2008. Today is July 1st. He said, Well, that's hypothetical. He then said, I could request that the carrier leave a note for you to pick anything up that doesn't fit in the mail box. I said, That doesn't have anything to do with it.

Obviously, we're not talking about a box that doesn't fit. It's a legal sized envelope. I took my stamps and left.
At least $200.00 worth of damage...time, effort, plus...I have to re-request the document and have the other party served in time. I don't see how it's possible. This has caused significant problems. The actual damages is much much greater.

The next time I recieved a package and never got it. When I inquired about it I was told that the Post Office delivered it. When I went to the Post Office They were not only very rude with me but they told me that if their carrier said she delivered it then it was my problem. I stayed at the Post office for 2 hours waiting for the delivery person to get back in from her route and she said she remembered delivering a package. I asked her if she would go back to the community where I lived and open the parcel boxes and she said she would. When she opened the parcel locker and there was my package. The key to the parcel locker was put in someone elses mail box.

Finally I put my mail on hold while I went on vacation. I filled out the form provided by the Post office stating what date my mail should be held and what date to start re-delivery of my mail. I also checked the box stating that I would pick up my held mail. When I got back from vacation I found a package had been delivered and place in my mail box. I went to the Post Office to pick up my held mail and was told that they did not have it and the delivery person must have taken it. Some how I don't feel that it is right that I have to waste my time and gas to chase my mail and be treated rudely when I followed the Post Office procedures with my mail.

I wasted my time and gas as well as encountering late fees due to poor mail delivery. Not to mention being treated rudely by Post Office employees. These are the people that created my grief to begin with.

checks could have been cashed by a untrustly person, just a good thing an honest person delivered it to me, and did the postal service job, ,,

So i open the letter and they want me to fill out this form of lost mail and discribe what was in my package. No the puzzle is, HOW DID THE TOP OF THE BOX GET REMOVE? My guess is after receiver refused it the usps knew they had damage it and somebody had to pay to have it shipped back to me and to elimimate them spending their money they just cut the top of the box and mail it with letter.

So i have filled out letter and sent it back to minnisota which is the lost mail recovery center. It's been two weeks and nothing yet. My main problem is the reciever should have accepted the box knowing even after the usps had damage the box there was nothing in it that could have been damage. Everything was solid iron. No receiver wants me to refund his money because of all this. I did my part and box shipped it. He refused it and sent it back and now it's lost.

I'm without parts and a dispute with ebay.

REGISTERED and INSURED and SIGNATURED REQUIRED so the package must be signed for on each leg of the journey through the theif ridden Post Office employees. and locked in a cage at night. If it is ost, they will never find it nor will they try too. They know they have a theft issue, and they turn a blind eye.

I guess the postal workers union is scary than the American public. Never send Insured packaage Priority Mail....it is like a beacon for steal me!!!! ALWAYS take the steps to warp and paper tape your seams. ALWAYS. This is my second loss and both wwere insured but the seller used Prioirty mail boxes. Priority gives one a false sense that the USPS makes your package important. It doesn't. I bought the ring for a great price and the seller insured it for what I paid for it. But it's actual value was more, and I wish I'd paid the extra cost to insure it for triple. The ring was my 29th anniversay gift. I am an angry, disappointed born in the USA taxpayer.

I waited until the next day, phoned again and was told that nobody knew where the package was, that it was not scanned if it arrived at the destination, and they advised me to go to my post office and file a missing package form. That afternoon, the package arrived at its destination, with nobody waiting for it, and the postal worker did not leave it, just left a notice for it to be picked up.

This is the absolute worst service I have ever experienced. Now I am awaiting a package that was sent via priority mail over a week ago, and when I try to track it, all the site says is that the person sending it notified them of a pending pickup on that day. There is NO information as to its whereabouts, even though it was definitely picked up by the postal service 8 days ago. I will personally NEVER use the post office again for packages of any kind, especially if they need to get to the destination quickly.

The economic damage was loss of a day's pay for the person waiting for the package, and the fact that I paid the Post Office the overnight fee when it took 4 days for the pakage to arrive.

my husband is on disability a few times his checks would come in late cause other vehicles are park in front of the mail box, I thought there is a law that wind, rain or shine the mail gets delivered. She had done this to a police officer who lives a few houses away, she went to the office to make a complaint she was ask to go back and dilevery his mail. Need Advice on how to handle the situration I asked my husband if he would move the mail box to a different location or ask the negibor if he could get a PO Box so we all can get parking on our street.

went to the web site and there is not one positive thing said about this post office. Something should be done with management....

I was in line to pick up hold mail when a supervisor started telling me that I should not have my mail on hold if I no longer lived at this address. That's fine , but until the change went through i wanted to hold my mail there so that my stimulus check would not be sent back to the irs. She started yelling at me like I was across the room and Ihad to remind her thatI was standing right in front of her. Then I asked to speak to a supervisor and she informed me thatshe was one. i thi=ought, "Unbelievable!" even if you go into the postal service in good spirits chances are, you will leave feeling like you have been treated with the utmost disrespect. Is there any way to make the postal service answer to treating their customers so badly? If there is, please let me know. I will be the first to agrre with that.

Being that these two checks are missing it is putting a financial strain on my family.

I stopped by the Post Office the second time and spoke to the Post Master. He apolobized but could not help track my mail. He asked me to call their 1-800 number to complain. I did and the lady gave me a reference number and ask me to fill out a form for postage reimbursement, which I did today and got my postage back. The matter is not the $5.25. The issue is what happen to USPS? There should be a way to follow up my mail and give me an explanation. What happen to my important mail with personal info? I can't imagine that my priority mail just got lost like this. I always trust USPS services.

Thank you,

Our carrier normally delivers mail between 12:45PM and 1:30PM yet the web-site states it was delivered at 3:17 pm something is wrong with this picture. Mr. Martinez also wants me to report and find out from the sender if the package could be left at the door with no notification. I am up the creek with no paddle. I feel the post office is liable for my merchandise and not the company. All I know is that I am out $95.05 the post office should pay not the company.

out of money and no merchandise. My money does not grow on trees and ninety five dollars is a chunk when you work payday to payday to make ends meet.

I have a 8 year old white boxer. He is an inside dog and only goes out with us in the back yard (which is fenced in) or in the front yard on his chain. I have had animal control at my door numerous times stating that my dog was out, when I tell them that he was not out, then they leave. On 2/09/08 they did issue me a dog at large ticket stating that the mail carrier took a picture of the dog that he was and was prepared to go to court if he had to. I decided to fight that ticket since I knew that the dog was not outside.

When we went to court, much to my surprise, he lied about having a picture of the dog. I am tired of this. I have contacted the Post Master General, and wrote a letter to my congressman with no help. They just say that if I want to be a dog owner then I need to take care of my dog and not let him run! At one point I was told that if they even saw my dog in the window that they would not deliver my mail.

Even with the P.O. Box I am not getting my mail delivered! I have mailed returns at undeliverable, just return to sender for no reason at all. I have bought packages from EBay and Amazon.com that have been lost and never delivered. making complains doesn't seem to do anything at all

I have moved my mailbox away from my house (this area has the mailboxes attached to the house, so I put a box at the curb) That mailbox cost me $35.00 at Menards. Then I was told that they could not deliver my mail again, so now I am putting a fence around my front yard so that the dog can not get out of the yard at all. That fence is costing me about $3000.00 to buy and install. When is this harassment from the post office going to stop (they are also harassing one of the neighbors that live 3 doors down from me)!!!!!!

I thought I had covered all bases. Yet every few months one creditor (Municipal Credit Union) with whom I had a credit card, would send me a notice about a change of address (to the fraudulent address). I would contact them immediately, they would cancel the current card and issue a new one. This happened 5 times. After the second credit card change, I went to MCU, explained the problem to a manager and had alerts placed on my account about the fraudulent address. Still the problem kept recurring until I transferred my balance to another card and refused to accept any more cards from MCU. Each time I received the change of address notice from MCU, I contact Mr Anaya directly. I told him the postal system must have a database that routinely notifies financial institutions of changes of address, and that the fraudulent address was never removed from that database. He insisted no such thing existed and that the problem was with the creditors. The post office had done all they could.

On 6/2/08, I contacted a postal inspector and eventually was directed to the consumer affairs department of the postal service. They confirmed the existence of a database and that the fraudulent address had never been deleted. They said they would contact Mr Anaya and walk him through deleting the fraudulent address from the database. I called the consumer affairs dept the following day and was assured the problem had been corrected.

The problem has not been corrected! A friend mailed a letter to me a week ago, as a test. I have not received it. Nor had I received a bill I was told was sent out a week ago. In fact, except for junk mail, I received mail only one day this past week. In addition, as of today, one of the credit reporting agencies (Experian) still has the fraudulent address listed as my current address. To this day I have no idea what has become of 9 months of my mail and the postal service offers absolutely no remedy.

The toll this has taken on me has been more emotional, than financial. It has interfered with my work performance, as a registered nurse. I've had to take time off from work a number of times to try to rectify the problem. I'm paying a monthly fee to monitor my credit. I've had to request all creditors send statement and bills electronically to me. I've become depressed to the point I had to seek professional counseling. How can one postcard continuously override an address that has been mine for 16 years? I thank you for any assistance given in rectifying this nightmare.

I then had to call the 800# for the USPS. They gave me the reference number for the business to go pick up the package at the post office and appologized that the USPS does not make 2nd delivery attempts. By this time it was too late for them to be drive to their post office. They went the next day causing a delay in my package reaching the person to get my business ad into a publication thereby causing lost business sales. I called the 800# back and after another 20 minute wait for a live person was told an appology and given a reference number and to go back to the post office I sent it from for a refund. I went to the post office today (June 18th).

The clerk, after about 10 minutes came back and said I get no refund. I argued my point that the USPS caused the problem and I was told to come back here with the original receipt for a refund. He referred me to his Supervisor. She told me that the USPS did their job and that the 800# is not a USPS employee and has no right telling me I could get a refund. I showed her the reference number to the case and she told me she did not have to see that. I told her it did not matter if they were an employee or not--they are representing the USPS. She told me the package was there Monday and the business I sent it to should have picked it up. I told her about the card not being there and by the time we had all the information it was too late. She looked at me and said they were not responsible for a lost card. I began to get heated! I told her that it was the fault of the USPS for trying to deliver on Saturday when I have in writing NO WEEKEND DELIVERY. If it was not for that error of the USPS my package would have been delivered when it was supposed to. She kept referring to the tracking printout that my package was in Texas on Saturday and they did their job.

That is when I got enraged. I told her that I would not be here if the USPS had done their job as instructed and my package would have arrived as I had ordered. She just smiled and said "And it did" and walked back to the back.

I am boycotting the illegal monopoly of the USPS. They are a scam business. They are the poorest people service business next fast food restaurants. I am going to remove my mailbox. Any bills can be sent to me via UPS or FedEX or emailed to me. I do not have to use their service--I have that right. I am going to take this further and find a lawyer that can sue the USPS for my lost business. I have written documentation of my order requesting NO WEEKEND Delivery and written documentation of how they made the error in the delivery attempt on Saturday. As well as phone call records I made to the 800# and claim reference number I was given.

This is going to cost them a lot more then $63.85. Sorry public--they will probably have to raise the price of stamps another penny to pay for this claim!

I was having my decks painted this past Wednesday, June 11 and the tie out was placed in a different spot, and the hardware was off the gates so the gates were held open so it the hinges wouldn't split the wood. I was standing in the door way while she was out, and the mail carrier Rick came to deliver mail, and Lizie saw him and ran out to him and had her front paws up on him like she greets everyone. He started yelling and making threats, and drove immediately to the park office. I called the park office and reported the incident.

He claimed that my dog bit him (never mentioned it to me), and then told the police and animal control officer that was subsequently called. I had left for a meeting with my boss, and was called back by my neighbor to talk with the officers. The police officers said the dog did not bite him, there were a couple scratches on his knee(he was wearing shorts) from her claws that occurred when I pulled her away from him. The police did not make a report, no ticket was issued, the dog was not quarantined because the skin was not broken. They determined the dog was friendly and not vicious, just very friendly and loves attention. I didn't have to sign any report. I have been told that the mail carrier filed a false report, thus I could file a suit.

The mail carrier Rick has repeatedly threatened myself, my dog and two of my neighbors while they were watching her in my absence. In the past he would not deliver my mail for 1-3 days at a time because my dog barks, and he seems to be terrified of all of the dogs in the park(Rochester Estates). I am not the only person who has problems with him, and he has created problems for many dog owners since he started delivering the mail on this route.

His Supervisor, Missy who I have talked to on two occasions has been very kind and has tried to work things out, but her supervisor wouldn't allow Missy's solution to the issue. Missy determined there was no reason for him to be afraid, and my deck and tie out were created to give him 15-20 feet away from the dog. I had moved my mailbox a year and a half ago, so he wouldn't have to come close to the gated enclosed deck or the yard tie out.

He has continued to harass me and now has not delivered my mail since June 12. The real clincher was on the day of the incident(11th) he delivered my mail, but has not delivered it since the 12th. I have contacted the Rochester post office and the supervisor over Missy will not allow my mail to be delivered. I was told to change my address or pick it up. I am a senior citizen and widow with physical issues(handicapped) that make it difficult for me, and on one issue to hand hold a leash thus the reason for a tie out leash, and she(the dog) is my peace of mind and makes me feel safe. I have bills to pay and I need my mail delivered to my home.

The other thing that concerns me in this matter, is that he(mail carrier Rick) has created a bad situation between me and the park. I have been seeking legal counsel on this matter, but am hoping to resolve it myself. Any help would be appreciated. I know there is an issue with this park(Rochester Estates) and the USPS over the delivery of mail. The park has had walking mail carriers for many years, and the USPS wants to have a central mailbox area, so I feel that myself and others in here are being used as pawns to secure what each party wants to accomplish. Thank you for your help and hopefully a quick resolution.

ID cards, bank cards, medications and vitamins are lost. It cost about $200 to replace the vitamins and medications.

I then went online again on June 16,2008 to have another redelivery on June 17, 2008 because I will be home then. I filled in all the information but it would'nt take the date that I put in. I wasn't given a confirmation number. Now I won't receive my packages. Is there something that you could do to recify the situation?

I have a walker and can't climb the stairs and the elevator doesn't always work. I may not be able to carry the packages either. I was told to contact Consumer Affairs to handle the matter.

And when we call the publishers to let them know we missed issues they always re-send them out or extend our subscription. So I know it's not the publishers fault! So, how does the post office get away with stealing consumer's magazines? And when I called the main USPS customer service line, the USPS employee Mike tells me his system is down. And when I e-mail USPS, their employee Creed responds with can't help due to we only handle the technical issues NOT CUSTOMER SERVICE issues ok, so Creed must have lied since it gave me customer service issues to choose from on their drop-down menu to e-mail them from! So again how does USPS get away with stealing and lying and not giving us customer service!

It's a shame that I may have to cancel ALL my magazine subscriptions due to the post office. Will I start buying them at $5.00 -$7.00 each issue? Probably not! So not only am I losing out on this but the magazine publishers are too!

My mail has been sitting in the outgoing mailbox for four days.

I have had to call my cc company and other bills in to know what i owe so i can pay them.

After 3 weeks I called US post and asked them what was going on and they told me that an enquiry was sent to Canada Post and they were waiting for a reply. I told USPS that my fiance did not get a call/letter as yet. I asked them the process that they would follow if they did not get a reply and the person just said you need to wait and hung up. In the 3rd week of May I called again to say that nothing had happened and no enquiry was till recd. USPS told me that an enquiry was sent and that they were waiting for an answer. Once again I asked the person at USPS the same question ... What if Canada Post does not reply? Once again they hung up on me.

Today I called USPS again and the lady said that they would send an enquiry to the Sender. I told her that I was the sender, so she said We will send an enquiry to the recipient. When I asked to clarify, she hung up. On 3 occasions I have tried to go on the USPS website to complain and after I type my whole issue the message does not get sent. The damged articles are worth more than 600$. The postage I paid covers only damage only up to 219.22$. That is all I want. The damaged articles are still in Canada and my fiance has since returned to the US. Pls. help!

We have been given the run around by some very inconsiderate USPS employees. Their English is so poor as well. I could barely understand the English of the people that i spoke to. The damge totals more that 600$.

A few months ago I sought to make a complaint at the post office and spoke to a woman who did nothing at all regarding the matter. I want this matter brought to the attention of someone who will do something about it. Numerous other people I know who use the same post office complain of similar treatment from Sharon Smith. It seems wrong to me that I am required to pay taxes, some of which go to the Postal Service, but I am still treated in a rude way by someone working for the Postal Service. I hope that someone will respond to me about this matter.

Lost of money! It is bad especially that I am unemployed and these are just prescriptive glasses!

I have not received my possessions. USPS is a broken entity and the people that work for them are useless.

I work from home and have to send and/or receive correspondence in order to keep my work flow going. I am a private investigator and if I do not get and/or receive my mail, it slows down my business and ability to produce work.

The supervisors in Wasilla are still no help. All they do is sweep it under the carpet. We're tired of having our mail returned to sender. I believe the carrier is doing this on purpose and our mail service will continue to suffer. Anyway you can help would be great.

By having our mail returned many bills are being paid late.

There are so many instances that I have witnessed where an employee there wouldn't answer a question, or berated elderly people for even asking a question. The people that work there should not have a job. Seriously they abuse the public as they know they are the only post office many people in that area can go.

None, unless you count mental abuse!

We have also received mail that is not ours, and in returning them to the mail carrier to take to the correct addressed, were met with an ill tempered attitude. This has been an ongoing issue with this post office, and in attempting to call the number listed online, there has never been anyone answer.

My mother is a cancer patient and has missed several items sent by her doctors in the mail. She also did not receive an insurance check that had to be reissued. I had insurance papers that were sent back to the insurance office resulting in a delay in payment on my end for services rendered.

The problem is when I went to the window to pick up my mail I was told that I could not get my mail because my box rent had not been paid. Can the post office refuse to give me my mail because the box rent has not been paid?

The check for the rent had been written we just had not taken it to the post office.

We pay what we're supposed to pay to the post office no questions asked, and now we can't get our mail delivered for about a week later if the mail man decides he doesnt want to deliver it. What if my mortgage payment was due and it had to be paid late because the mail man didnt deliver? Who will be help liable? On top of gas prices and everything else going up, now we have to worry about late fees because the mail man is being lazy! Please help me! What can we do?

Received a late item from an ebay transaction and it resulted in a big problem.

While $2.00 may not sound like much, I feel it's the point here. It seems fraudulent to me that someone at the USPO can just decide to begin a PO Box increase at their whim, and completely disregard the Due Date we customers were already provided in order to pay the current rate prior to an increase being put into effect. I received NO NOTICE of any increase.

(This has been an issue with other people on my street, and it has been mentioned to the post office, but they do not want to help of fix the issue) My renters insurance was cancelled due to the fact I never received my policy.

On Saturday we received no mail and then on Tues and Wed. Monday was a holiday. I called at 4:00 Tues the 27th and Michelle said that the mail was still being delivered and then Wednesday I called and found out she was not in and spoke to a man at the front desk. He was very rude so I called the Boston number and complained. They said the box was broken. This box is less then a year old and I know for sure the mailman broke it. My neighbors were either in or called the Post Office to complain.

On Wednesday, we had two deliveries plus someone to check for my neighbors mail. So mail was in the boxes and we all had mail in our doors. The mail had no elastic on it and it fell out when I opened the door. My neighbors mail was found in someone elses because they could not find a door to put it in. If the box is broken or their is a problem I think the mailman should have let us know that they would leave it at the post office. We are all waiting for checks and not sure what happened.

I am very angry about this and thought that their was a law that you did not leave mail thrown in the door. I also know that the street next to mine did not receive mail. What's up with Framingham? My mailman was out because of surgery. He is the best mailman, helpful, friendly and goes by the rules of his job. He definetly goes beyound his duty. His name is Carl.

Yesterday I went to this box and found the key no longer worked. Speaking with employees was no help. I was told that unless I could show my receipt for payment that no one could establish that my rental staus and I was treated as someone who could not be trusted. I find it hard to believe that a system as large as the US Post Office is not able to verify whethe a PO Box rental is paid for. When I asked for more information I was put off. To the mid-level management person who met me appreciation must be voiced that she did look to see if any mail existed. I lost my temper. I was wrong. But I received lousy service. At the close of our interaction I was promised a phone call by early morning today May 30.

When I called to find out what was done I was treated as a troublesome person. (I must admit that this is my interpretation). Eventually Mr. Dennis J., branch manager entered into the discussion. Mr. J.'s attitude was marked by anger. The night before I had completed a fom to redirect my mail. I had planned to do this later in the month of June, But I had lost confidence in the US Post Office. This is my concern. As an indirect representative of the US Government I expect that your management should be taught how to respond to customers who believe they have been treated improperly.

On May 29th I was never once expressed an apology for my inconvenience or the possibility that someone in that office had made an error. It appeared that the assumption was made that I was misrepresenting my status as a current PO box rental customer. I was told that I would need to wait for teh issue to be resolved. That it could not be resolved that day.

Today after I finished speaking with Mr. J. he eventually acknowledge that there may have been a problem at the branch. From the interaction I was able to discern that the box would be accessible again. (I still need to verify this). But no other action was to be made.

I have known some exceptional individuals who represent the US Post Office through my lifetime. They have been a model of courtesy and quality. However, today I felt it necessary to pass on my complaint that someone may better train your employees.

The box my item was shipped in was later recovered in the ditch about a half a mile up the road from my mail box. At no time did I ever inform the Post Office to leave anything on the outside of my box. And, they have always previously left any packages too large for the box, on my porch. The post master admited they were in the wrong and said that particular carrier had become disgruntled due to a route cut which decreased her pay.

The item that was stolen was a watch valued between $400 to $800. I paid $200 for the item and I am seeking a $200 reimbursement from the US Postal Service. I feel you need to be able to trust the United States Postal Service to deliver your mail in a safe, competent manor. I have now lost a valuable item that I was able to obtain at a bargin price. Most doubtedly I will not be able to replace it at such a price. This has created doubt in my mind as to the honesty of my postal carrier as I don't know for sure if she took the package or not.

None, yet....but it's only a matter of time before an important piece of mail is placed in someone's else box that decides to tear it up or it is placed on top the mailboxes and it gets destroyed.

The USPS cannot get away with such poor business practices. They should be held accountable, like anyone else that sells a service or product. Please file a complaint with the proper office to see that my complaint has been recorded. Thanks. I have an online business and when orders are not delivered as I promise them, since I use Priority Mail, then it makes my business look bad and could potentially make customers not buy from me again. I rush to ship orders within 24 hours, only to have them sit in some USPS facility for weeks.

On May 27, 2008 around 10:30am I went back to the post office again. I explained to customer service representative my situation. She went to the back and came back with one piece of mail. She said she did not see a hold card for my address, but really did not understand what was going on with my mail. She then called a gentleman from the back. I again explained my situation to him. He asked did I have an idea of who stopped my mail. I gave him a name. He said she could have only done that if she lived there prior. I explained it had been close to over three years. He said that I needed to call the sheriff if it happens again. He took my name and phone number. He explained that he would not know exactly where my mail was until the mail carrier returns with the mail.

He took my phone number and said he would call me. I had not heard anything from him around 4pm, so I called back. The person that I spoke with then, referred to himself as the postmaster. I begin to explained who I was and was interrupted by him saying he was familiar with exactly who I am. Mr. Postmaster's tone from then on was loud, rude and very offending. He went on to say he had spoken with his mail carrier and new the reason for me not getting any mail. He said the mail carrier told him that I had not checked my mail in almost a month and a half, that's why they were no longer putting mail in my box.

I tried on several attempts to tell him that I check my mailbox everyday and that mail has not piled up in my box. He said that he knows I'm not calling his mail carrier and government employee a liar. He said his employee does not lie and he does not want to hear that. I tried to explain that I had been into the post office two weeks prior and found out someone had put the mail on hold. He said that that employee told me a lie and that his statement was not true. I was trying to explain that the mailbox next to mine is always full and open, not mine. He said he know its mine, he's familiar with it. He told me my mail had been sent back to the issuers and there's nothing I can do about it now.

His next very offense statement was "All it is, is that you're looking for something that should be coming in the next couple of days that's very important to you and now you want to be concerned with the mail." I said, excuse me. He repeated himself. I immediately asked to speak with someone else. He aid he was the Postmaster, the highest in the office and there was no one higher than him, for me to speak with. I said, maybe not there, but there is someone in another office with more authority. He said no there is not and that I would be getting my mail soon and maybe I'll check the box now and hung up.

My concern is what did he mean by "All it is, is that you're looking for something that should be coming in the next couple of days that's very important to you and know you want to be concerned with the mail." This statement meant it's almost the first of the month and I'm looking for my welfare check. I'm a nurse @ the main hospital in Montgomery, Al. I've been a nurse for 10 years. I'm a taxpayer and not a welfare recipient. Secondly, he made the comment that his government employee was not a liar. Well I've been a government employee for 12 years (USAR) and served in Iraqi Freedom 2003-2004. Because of that I'm a veteran, looking for mail from the VA concerning medical treatment. My integrity should be just as good as anyone's. Thirdly why would he lie and say that there is no one higher than him and not give me contact information for consumer Affairs. Instead I had to make two long distance calls, to two other post offices until I received the information.

Lastly his tone and rudeness was very inappropriate and unprofessional. I would never treat my patients like that or any human being I've already spoke with two representaives from the Post Office administration. I am not at all pleased with the outcome, even though they were extremely nice. It appears that Mr. G. will get away with the statement he made to me and his offending tone. I will not ignore the situation. Expect to her from an attorney.

After lots of fretting over possible mail fraud, we figured out that there was some kind of glitch in the postal service's mail forwarding system. They had randomly change our address to the WV one and all of our most personal mail was going to a stranger's mail box. She blamed this on the Fast Forward system, a new computer address change system that I believe is independent of the postal service, though it seems they rely solely on Fast Forward now. It is now May.

Every single month since November we have had to call Lorri to have our address changed back. She keeps saying things like, "Oops, I missed taking it out of one more part of the system, it should be OK now....". Meanwhile, our credit card information, mortgage statements, credit card offers, and who knows what else is going to someone in Harrisville, West Virginia.

In this day and age of identity theft and various kinds of fraud, it's really disturbing that the post office continually sends our most personal mail to a complete stranger. I don't know what else to do. Has anyone else had this problem? Who can I contact for help? This is getting ridiculous, expensive, and dangerous and the USPS seems fairly unconcerned. Any advice or help anyone can give would be greatly appreciated. Thanks. Lots of time spent every month on the phone to the postal service, creditors, and credit reporting agencies. Late fees from credit card companies. Monthly fee for enrolling in an identity theft protection plan to try to protect myself in lieu of this.

On top of that, I was advised that I could put a stop payment on the money order for a fee of $5.20 and wait for 60-90 days to get my money back. All of this is unacceptable, because it was the post office that either lost of stole my mail, which included my money order. I have found out that the post office I utilize already had complaint of thief from others. I want my money back ASAP. This is outrageous.

Today, I spoke with Rosa at my local post office, which was rude and less than helpful and had the nerves to tell me that she was familiar with the situation and asked me why was I calling. I am calling because, I have made complaints with several entities about this situation and was promised a callback within one day and it has been two. I am calling about the lack of cooperation and consideration that I have received. I am calling because, I paid for a service that sets my mail apart from the regular mail and I did not get what I paid for. Apparently, other people have similar situation, which is how I found your email and fax number.

In the middle of drafting this email, I just got a phone call from Misty from the consumer affairs office. She advised me that the mail has not been located. She also advised me that the post office does not have a way to put a stop payment on the money order that I purchased from them and that I indeed would have to wait that long to receive my money, which is just ridiculous. This is what I am going to do. I am going to fill out the forms for my money order.

I have been trying to figure out a way to not use the post office ever again. I have spoken with UPS and was advised that to mail a letter, I could use the UPS ground service, which would cost about $7.00 for a letter. I will attach a copy of my complaint in every piece of mail that I send to charities, sports entities and any other contact. Surely, no charitable organization needs to purchase a money order from the post office. I am going to make sure that every website that I build has something about my experience with the U.S. Postal Service and the chain emails has proven to be priceless.

My bill has not been paid.

An interesting fact is that the losses are highest in mail sent to Texas and account for over 25% of the recent problems. These are all to different towns and cities, so the pilfering is not being done at a local carrier level It is not due to the labels, as they are laser printed in highly legible type from the customers' own address input. Also they all have a return address. None of the recent lost mail ever comes back to me. The situation seems to have deteriorated over the past 3-4 years, but maybe that is because I am doing more and more mailings.

I have records of all of the lost shipments for the last 4 years (Products sent & Names & Addresses of whom they were sent to.), and suspect that they would total about $5,000. I have resent all of the non-delivered orders to my customers. This has cost me at least another $2,000, as well being an inconvenience to my customers. I also tend to be blamed for it, instead of the postal service when my customers do not receive their paid for shipment! I can not accurately gauge the cost of that negative to my business.

1) Outwright frabrication of the placing of renewal notices in the box -I am sure this notice is not required BUT please don't claim notices are issued when they are not 2)Failure to be able to speak with management 3) failure to assertain renewal cost in order to pay it 4) Out right I could care less attitude of branch staff. I believe this branch to be to be one of top disfunctional branches within the city of Baltimore USPO system. I do not need contact by an attorney, I am an attorney.

I put in a call to the postmaster (Michael), and left him a detailed message, asking him to call me. He never responded. I called a month later, spoke with a Debbie and relayed my request. She said she would give him the message. He still did not respond to me, but did respond to our mailman Scott. Scott came into my office, asked me if I had requested a mail box on the left side of the street. I said I did, and he said that the postmaster told him Never happen. I would like to know what the problem is with having one mail box on the opposite side of a street that has 3 in a row on the other side.

After 12 days means May 18 2008 they further scan my package in Jamaica NY. Then I contact to post office. They said we found your pacakage . you will get your package by may 20 th 2008. Then I went to post office on May 21st. they said we are searching your package. What is going in post office? Still I did not receive my package. There very important documents inside the package. But usps do not have any information of my package. I have been filed the complain usps consumer affair. But no response yet

I need to apply new duplicate passport my whole family. once againe I will send back to canada immigration for visa stamping . for the new passport I need to physical present in fornt of consuler . my embassy in texes and i live in miami . it lost lot of money if I lost passport

My mail is not being delivered and no legal or viable reason is being given. The only answer I get is TOO BAD. I've been flipped off and insulted by the carrier a few times and nothing is done about it. He's scary.

MULTIPLE BROKEN ITEMS THAT I HAD TO TAKE A LOSS ON BECAUSE OF POOR HANDLING. SLOWING SHIPPING.

I support myself by making on line sales. Refunding the item amounts and postage hurt me badly. I lost $122.89.

Its been 25 days so far, and never received the destination. USPS is unsure of the parcel's where-abouts? Still USPS requires more time to delivery the parcel? USPS should take the responsibility for loosing the parcel. NOTE:- This is the second time that I am experienced in the last 10 months. During June/2007 the parcel which I sent to a friend in Philadelphia received the mail with contents missing. I requested USPS to open an incident, but was later denied to proceed any investigation due to lack of USPS's Additional Services rendered.

Firstly I request USPS to track and deliver the parcel either to Sender or Receiver. If not, USPS should take the responsibility and pay the worth of items which is supposed to be delivered.

the next time i wrnt in a couple of weeks later and complained to a lady supervisor that the mail of other people was still coming to my address. a lady with shoulder length blond hair said she was the supervisor. she told me that these other people must have lived at my address prior to me. i told here we have been living at the address for 19 years and it was a bob and mary who lived there prior to us. she then told me well, you need to be careful, it looks like cases of identity theft. i found this statement to be out of line the way she said it..

i told her i have been here just a couple of weeks before complaining that her mail carrier is giving me other people's mail and i have been receiving the wrong mail for years despite my complaints and that other people are receiving my mail. she said again just to be careful because it looks like a case of identity theft.

a few days later after this i called the post office and told a worker i needed to talk to a supervisor because my passpoet delivery confirmation number shows that i received my passport when i did not. the lady who told me she was the supervisor took my confirmation number and said she would call me back. and she did after a minute or so . she told me i need to call the passport people because the number i gave her shows that my passport originated in hot springs arkansas and they don't have an office there. i told here what difference does it make where my passport is coming from. the fact is that it was confirmed that i received it when i did not. i told her the mail carrier probably gave it to someone else. she replied now i don't believe that because carol [i think that's who she said or a name similar to it] is a great worker and she would never do that. i then reminded her that i continue to receive others mail. then she told me again that i need to call the passport people and get the information on the correct confirmation number.

i do not think she was helpful and that she simply wanted to argue with me. i just told her i believe it was delivered to the wrong address and that it was in a priority envelope and that i would remember receiving that. she told me i believe you did receive it. i told her again that i did not and then i hung up. i made a complaint with usps using the 1 800 # on my passport info form and did not receive a call the following day as i was told i would.

i am out 101.50 that the passport cost me.