USPS Reviews

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Updated Oct. 13, 2026

About USPS

United States Postal Service (USPS) delivers mail and provides shipping services throughout the U.S. Its services include first-class mail, priority mail and package delivery. Started in 1775, USPS provides across-the-board postal services, including domestic and international shipping, with a mandate to serve all U.S. residents.

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Pros

Affordable shipping rates
User-friendly tracking system
Wide range of shipping options

Cons

Frequent delivery delays
Poor customer service response
Lost packages reported often

USPS Reviews

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Page 58 Reviews 8330 - 8480

MichaelColumbus, OH

Reviewed Feb. 21, 2009

Todays date is Sat. 02-21-2009, todays event is just one of many problems I have experieced recently from the Postal Service. Today someone parked on the street in front of my house and apparently this was too close to my curbside mail box so I saw the postal driver drive up, looking at my mail as if he thought about getting out and delivering my mail but then he sped off to the next house without delivering my mail. I went outside and caught up with him down the street and asked him if I could get my mail since the vehicle had been parked in front of my mail box. I identified myself and had identification in hand. The mail carrier told me that not every house was getting mail in my area today. (what ever that means). I asked him if he could check to see if I had any because I was expecting a package. He refused to look in the bag to get my mail. I left without saying anything else because I know from dealing with these people in the past that id does no good to argue with them. Recently I had another incident where I bought an item and when I had received the box, it had been ripped open and the purchased product was not inside. I flagged down the mail carrier that was delivering the mail that day and he had nothing to say about the obviously ripped open box that he put in my mail box except (thats weird)...then drove off. I called my local post office location located on innis ave. in Columbus Ohio where I spoke with an african american female that identified herself as Teresa. I told her that I wanted to file a theft report through the postl inspectors office. Her response was why...they aint gonna do nothin. I again asked for the telephone number and she refused to give it to me. I finally argued around with her long enouph and she finally gave me the number. I advised her that I wished to file a complaint on her also and her response was do it..were union..aint nothin gonna happen...were union...it wont mean anything. Well I did call the inpectors office and after a brief telephone runaround I spoke with someone who took my information and said they would report the theft and the employee complaint. I never was contacted again and I was just out the property that I had purchased without even a phone call. (I guess Teresa was right about nothing happening). All of this and I was recently refused service at that same Innis ave location by a african american female (unknown if same person) for not standing behind a small sign that reads something like stand here or something. I simply didnt see the sign and I walked up to the counter. After all I was the only one in the store at that time, other people walked in later. This paticular post office is ran by the classic government employees types that could care less about people or there buisness but would rather jerk you around on every technicality and tell you off in a minute. There seems to be no quality control whatsoever and noone seems to care.

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ReneeWilson, NC

Reviewed Feb. 21, 2009

I moved from Laurel, MD to Wilson, nc on Dec. 19th, 2008. I put in an online change of address before moving from MD. I received confirmation of my change to my new address. I received a few pieces of forwarded mail but not as much as I know I should have such as my magazines (changes of address took a month to be done by the magazines) and other things I could not send change of addresses to. I put in another online change of address last week. I called a company that I was supposed to be getting a refund from and they, inadvertently, sent the refund to my old address and I was told the check was returned to them. Now I know why I have not been getting alot of my mail forwarded. They are either delivering it to my old address, returning it to sender or they are throwing it out.

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NaphtaliBrooklyn, NY

Reviewed Feb. 21, 2009

When i tracked my package on Feb. 18th and it said left L.A Facility. When i checked again this morning it said it left L.A Facility again... So I called and inquired on why it left the facility twice within 2days when it should have been on route. They then began telling me that this package is not traceable cause its a insured package. When i called on the 18th they provide me with all trackin info.

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DatVirginia Beach, VA

Reviewed Feb. 21, 2009

The tracking said my package was delivered to my address on Tuesday. My package was never delivered to me, I was home all day. I went to the post office on thursday and the impression i got from the person at the counter was that she did not care to investigate. Lazy and incompetent. She was quick to point to their other facility but seemed reluctant to dispose of this location and it seemed like this was an arduous task for her. I got the directions from her. I got more run around and lies.

End result, I am down $157.

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JessicaBronx, NY

Reviewed Feb. 20, 2009

I have not reiceved a $12,800 item that was sent to me by a company I made a Purchase from. After my package left the processing center in bethpage,ny it disappeared in transit and the post office has no answers. they say someone will call you but no on does and they say they have no contact with the delivery drivers and basically can not keep track of your package. its as if they just dont care after you paid them for good service. I paid for 2-3days delivery and it has been 10 days and still counting. There should be changes in the postal service system. You pay for a service you dont get and they brush you off like nothing. They are no longer trust worthy to me and from now on I will pay for UPS...they are reliable.

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RobynPomona, CA

Reviewed Feb. 20, 2009

i have lived at this address for one year. in the past 6 months there have been 7 instances of my receiving a final notice of attempt to deliver a package, without having received a 1st or 2nd notice. i go to the post office to retrieve the package(s), and speak w/someone each time about this, indicating that i am wanting to file an official complaint. EACH time they tell me they will have a supervisor call me. they never have. watching the mail carrier, there are 3-4 days of any given week that no one shows up for delivery at all. (there are 8 apts at this address; no one has anything delivered?)

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YvonneWilliamsville, MO

Reviewed Feb. 20, 2009

My husband is involved with an ongoing problem with HUD. We needed to send information to a hearing in Washington DC by February 15. He mailed the priority envelope on February 10 with delivery confirmation. The envelope arrived at the central distribution center on February 11, but did not arrive in Washington until February 20. I was told by usps that delivery by priority mail does not guarantee delivery in 2-3 days, they only HOPE it will be there in the 2-3 days.The envelope I received from HUD was mailed on February 11, regular 1st class mail and I received it on February 14. I paid $5.60 to insure my envelope would arrive on time, it arrived 5 days late. They paid $1.34, mailed it one day later, and I received it on time.

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SallyBrooklyn, NY

Reviewed Feb. 20, 2009

I would like to make complaint about my mailman (William Risley) from route 6 in Mill Basin. We have tried many times already to make a complaint about in calling his station, but we ended up with no results. One of his managers that we contacted (Mr. Evan) & this man covers up for him always. He dares people to complain about him because he has been there 20 years & he doesn't care.

Now the complaint is that whenever we receive a package from Mr. William Risley he delivers them either opened up, tore up, somehow damaged or even a week late at times. And another thing that leads to him being comfortable with his job is that he lives on his Route so he takes breaks all throughout the day & you can always catch him by the OTB making bets around here since he lives near here. He previously had problems where he was followed by an inspector from the USPS & he found him in a bowling alley while on the job, but due to his tenor of 20 years he feels untouchable. Now I told him previously about me wanting to complain about his poor service & he just says Go ahead call my station I don't care.

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MollyChicago, IL

Reviewed Feb. 20, 2009

I am the manager of a skin care spa and boutique with an online store. We have enjoyed our location in your district for the past 8 years. A large part of our business is based on online and phone orders that are shipped out from our same boutique location. For our outgoing shipments we use the United States Postal Service. I would like to bring your attention to the issues that we have been having with the local post office. Skin1 has used the United States Postal Service for our outgoing shipments from our internet and phone orders for the past 8 years. We spend roughly $600,000 per year to use their services. However we are now considering a different shipment method due to the accumulative issues that we are having with their service. The number of lost/stolen packages has sky rocketed! In January alone we have had 20 packages lost. In the past we have contacted the postal inspector Mike Carroll, as well as our postal representative Nadirah Muhhamad regarding the lost mail. Nadirah is able to follow up on the status of these packages, but they are rarely recovered. After we speak with an inspector the issues we have will begin to clear up and this may last for 3-4 months before we start loosing packages on a regular basis. I have been told by inspectors that the Chicago Postal Department is so corrupt that, a carrier that had left a stack of crates full of mail on the side of the road, was fired and then rehired the week later Basically I am being told that there is not anything that can be done. This is not an acceptable answer. The packages that we are loosing are being shipped all over the country. It certainly does seem as though the problem would be in Chicago , but that is what we need to find out.

The Second issue we are having has to do with the supplies we order from usps.com, through the supply line, and specialized ordering. We are not receiving them at all or if we do our order is very short. The quantity that we are ordering is very large and often times when it reaches the local post office they think that it is there shipment. This has been a reoccurring issue for the last few years. This type of issue should be easy to resolve yet we keep having the same problems. Also we use a very large quantity of Priority Mail tape, close to 40 rolls per month. We use this large amount due to the high volume of our shipment as well as to ensure the safety of our packages. It has been very hard for us to get any delivered to our store, because USPS no longer allows consumers to order this item. We finally got the supply line to send us 24 per month, but it took a full year of us and our representative Nadirah arguing with them to do so. This again is something that should have been easy to resolve, but the time spent over it is not worth it. We do not charge our customers for shipping on their orders which is how we keep our edge in this economy. We want to continue to be able to do that, but with the amount of money and time we are loosing by having to reship these packages we may not be able to do so; or we would need to find a more reliable shipment method. We have contacted numerous departments of the Postal Service as well as the BBB about these reoccurring issues, but have not had any resolution to them. I wanted to make you aware of this, because it is happening in your district. I would appreciate any help our feed back you may have to assist us in resolving these issues.

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BeverlyAustin, TX

Reviewed Feb. 19, 2009

We send out certified mail regularly and the every blue moon it gets deleivered. At times it's returned a month later with a stamp/seal that says undeliverable. We mailed out two on 2/6/09. They have not been received by the receiving Post Office and Braker Station cannot tell us where they are or if they were sent. There is no record of them online in the USPS system. We spend lots of dollars sending Certified mail and do not receive the response or assistance needed from our carrier or the clearks at the station.

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StevenJoseph City, AZ

Reviewed Feb. 19, 2009

I am a process server in Navajo County and during the course of my duties I am required to attempt to obtain addresses of individuals that need to served with legal process. I regularly submit written requests to the USPS to obtain box holder information in accordance with 39 CFR 265.6 and all Postmasters that I have dealt with comply with my written request except for the Winslow Postmaster. I have sent several requests to this Postmaster and only one has been returned correct. The most recent one that I sent was returned blank. Withholding information by this Postmaster I beleive is in violation of Title 18 U.S.C. SECTION 1001. I only want the Winslow Postmaster to comply with the law and give the information that is requested. I include a self address stamped envelope so this process does not put undue cost on the USPS.

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BethanySt. Louis, MO

Reviewed Feb. 19, 2009

I took in a job application filled with personal information, picked out an envelope, and put my information inside. JoAnn offered me insurance, but when I said I wanted it, she yelled at me for not knowing that the post office doesn't insure paper. When I asked her why, she just kept screaming at me that they don't insure paper, and why didn't I know that. She refused to offer me any other services and mocked me through the entire procedure that didn't I know better. What the hell kind of service is that?

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GaryFair Lawn, NJ

Reviewed Feb. 19, 2009

Without warning, the USPS has decided to return my mail to its senders claiming insufficient address. Apparently, a zip code, state, town, street, building number and addresses are an insufficient address.

My address is an 82 year old building which is in walking distance of the main Fair Lawn, NJ post office. In fact, my address was here before the main Fair Lawn post office was built. Therefore, it should be difficult for the USPS to find the address. Yesterday, I spoke to the carrier route supervisor, who was most unhelpful. He told me that the USPS has a new system, that my address is incomplete as there is no apartment number, they are returning my mail, this is my problem, and I should notify everyone who is sending me mail. As for the apartment number, this is nonsense as the building is a two family house without mailboxes, and the letter carriers place the mail inside the entrance area by our front doors. This has been the way mail has been delivered here for over twenty years without any problems. I also called the USPS toll free number yesterday. A disinterested person took my complaint and said someone would call me back. No body called me back. I called again today, an spoke to another person who actually resented having to take my complaint. The USPS employee I spoke to could not provide any information as to who was responsible, or what would be done to address the problem, or when the problem would be addressed. To put it nicely, this is ridiculous. I do not think it is too much to ask the USPS to deliver mail, the very reason for their existence and the very thing they are paid to do.

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GaryFair Lawn, NJ

Reviewed Feb. 19, 2009

Without warning, the USPS has decided to return my mail to its senders claiming "insufficient address." Apparently, a zip code, state, town, street, building number and addresses are an "insufficient address."

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RonaldPembroke Pines, FL

Reviewed Feb. 18, 2009

For several years we have had problems with our mail carrier. We have called and spoken with several managers and they state he has too much seniority to transfer him to a different route or take any further action. We are a Dental Practice and send our mail via United States Post Office to insurace companies, patients, doctors offices, ect. We have HIPPA laws and regulations that we are leagally binded too and he is way too careless with our personal information. This is not the first time we have had problems with him delivering mail to wrong offices, loosing mail that never makes it's way to the proper party and most important just leaves a box full of out going mail for the 3rd time within a 90 day period sitting outside on the side of the building where any passer can take our mail. When we send claims we put them in the carriers hand and they are left outside where anyone can pick up the box and walk off with patient info, s.s.#'s, telephone numbers, home address' ect. We would greatly appreciate a prompt responce regarding this matter. Thank You!

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PamelaIrvington, NJ

Reviewed Feb. 18, 2009

I have noticed within the past couple of months there has been a various mail carriers on the route of Orchard Pl. and they all deliver mail at different times which is fine but sometimes the neighborhood will not receive any mail until early evening meaning between 5&6 pm and sometimes later and today was the last straw because the mailman never showed up for the area where I live and this is really getting out of hand because a lot of people could be expecting very important mail such as myself meaning I am looking for some important mail from my bank and this kind unprofessionalism should not be tolerated and I think you need to hire more responsible and reliable mail carriers because this totally uncalled for-once again the mailman never showed up for this neighborhood at all on 02/18/2009-please respond to my complaint and have this issue resolved asap because this is a real serious matter.

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TedSplendora, TX

Reviewed Feb. 18, 2009

For the past year or so frequently I do not get all of my mail. Numerous times I get letters from my creditors asking me to pay up. This is when I realized that I never got the bill. Last month I foumd a credit card bill stuck on the outside of my P.O. box. It had been opened and was due two weeks prior. Yesterday I recieved another reminder that I had not payed another bill. After checking I found that I had never got the bill. Several months ago I was sent a check for services render. After three months I never got it so they finally cancelled it and issued another one. This has been on going for sometime. I have gone to the Post office and have spoken to the Postmaster and expressed my concerns. Most people don't believe that you din't pay because of the Post office. After leaving her office I had the impression that they don't even handle mail there. According to her they just get mail there and put it into the boxes, so it could not be the doing of her employees. I have always kept a P.O. box because of identity theft. I have worked to many cases where mail was taken for the mail box.

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MarshaIndianapolis, IN

Reviewed Feb. 18, 2009

I am complaining as to the delivery service on my street, in the past month our mail carrier has not even been on our at least 4 times that i am aware of, to deliver mail, it was not because of bad weather and no delivery service, there is no reason for the delivery to not be made that ofter, it is an average of at least 1 day a week we do not get our mail on our street. I have called our local post office on one occassion to complain about it, and nothing was done, in fact not even 2 days later, the carrier again did not show up on our street. I don't know about anyone else on our street, but i for one, don't like it as it can cost me at least a disconnect notice on a utility, it can delay my check which it did once, and I was late with my bills, and had to pay late fees, this was a delivery we should have gotten on a Sat, and I could have cashed my check and paid bills on time instead I did not get it until Late on Monday, and I was 2 days late paying bills. Some people do not have option for direct deposit. I am getting tired of it, and I wish someone would do something about it, so far since Friday this past week the delivery was not made today. the 17th of Feb. No one gets mail on these days on this street. It is like they choose the streets they will deliver on so many one day, so many the next day, and so on. Please take care of this, I do not want to file a complaint with the us postal inspector.

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TeresaNiles, IL

Reviewed Feb. 17, 2009

To whom it may concern.

You will not believe what happen to me when it comes to the United States Post Office. I moved back in october/2008 from: 5740 N. Winthrop #210, Chicago, Illinois 60660... to 6300 Touhy Avenue #327, Niles, Illinois 60714. I PUT A CHANGE OF AADRESS IN AND I HAVE BEEN RECEIVING MY MAIL. Well, my sister Linda Driscoll sent me a pair of diamond earrings in the mail to my old address by mistake. Well, I been getting my mail to my new address but, I didn't receive this item at all. My sister and I been trying to track this package down for 5 weeks. I have talked to the Rogers Park post office on devon many times and they are clueless. Well, my sister did get a receipt#03081400000213545239...dated 1/27/09 at 2:27p.m. This is the day it was delivered. I HAD A CHANGE OF ADDRESS AND NOONE KNOWS WHAT HAPPEN TO MY PACKAGE. I AM VERY, VERY, VERY UPSET. The last person I talk to name Dan said the post office is a service and they don't have to provide good service. I was shout at what he said. I AM STILL SHOUT. Carrier #89 said it been many subs on the route and I should understand. I DON'T UNDERSTAND WHY I GET ALL THE OTHER MAIL BUT, I HAVE NOT GOTTEN THIS PARTICULAR PACKAGE. $425.00 Pair of earrings. HELP ME RESOLVE THIS MATTER?.. Teresa Lowry 773-499-1004 teresalowry@hotmail.com

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BernadetteHumble, TX

Reviewed Feb. 17, 2009

I have had three items of mail disappear that had money and gifts in. Most recently a necklace/ locket that was sent. Last year 50.00 dollars was stolen from me and 20.00 in different cards. This is clearly someone who works for the post office that delivers to my area. What investigations are done in this situation-has anyone else complained?

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MarkHoulton, ME

Reviewed Feb. 17, 2009

I ordered a few items of Amazon.com, 3 items to be exact. I was given a Delivery Confirmation number by Amazon.com, and an expected delivery date. I placed my order on February 11, 2009 and according to the USPS, my package was delivered on the February 12, 2009! It has been 5 days now since the supposed delivery, and I am still waiting a response. The item was not insured. I am awaiting a comment from Amazon.com regarding this matter. As it stands right now I am out $42.68!

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TomokoNew York, NY

Reviewed Feb. 17, 2009

All my mails are not delivered. He/she is holding my mails because he/she requested to place my name in the mail box by hand writing, but his/her handwriting was terrible that I was not able to read/understand what it was said. I tried to figure and communicate with him/her by leaving message in my mail box to make sure what he/she was trying to say to me. I placed my name in the mail box, but still nothing delivered. I left message why not? Now he/she is saying the box is full. Pick them up at the station. I work long hours so that I am not able to go pick them up. I requested to deliver them to my work location. And then Route 26 left message on my cell said "Call this number 212-645-0327 between 7am and 10 am," but I am not able to take/make any personal calls during business hours. I called them using my lunch break, but the person took my call, just hanged up without saying anything.

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JuanRiverbank, CA

Reviewed Feb. 17, 2009

LYING TO ME ABOUT WHERE MY MAIL WAS BEING DELIVERED.

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GoldenBrooklyn, NY

Reviewed Feb. 16, 2009

We are a small business and depend on USPS for our delivery to many countries around the world. For the past few months many of our deliveries are not making it to their destination. We had a customer in Australia who placed an order on Nov. 17. I have been dealing with the post office for weeks trying to locate the package, and as of now Feb.16 we still have no idea where it is! First they told us it was delivered to Australia waiting for pick up by customs. We told the customer and he went down no package. Then they said it was attempted for delivery no such address. Now they tell us it was sent back awhile ago. We don't have it, he doesn't have it, and we have no clue where it is. I had called USPS weeks ago to investigate. Weeks later after no response, i called again. They told me they don't have recollection of my call. So this is what we are dealing with, and it is very frustrating to run a business like this.

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DanielArroyo, OTHER

Reviewed Feb. 16, 2009

I've been having problems with mail that comes through Jacksonville. In august 08 they lost 2 items and only refunded for one, now on feb 2, 09 again the item is lost at Jacksonville again. As per track info, the item arrived Jax on feb 8, 09 @ 12:10 and left @12:19. Today is the 16th and item still lost. The item was shipped from St. Louis 63134 on feb 2, the same day another item was shipped from California. That item arrived on feb 10, 09 so defitively i think the other item got stoled in Jax.

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DanielleTallahassee, FL

Reviewed Feb. 16, 2009

Ever since the day I moved in, my wife and I have harmlessly joked about how awful our carrier is: we would go to get our mail and see envelopes on the ground, we would receive other peoples mail and some times they would receive ours. Fortunately, we know our close neighbors well because we have exchanged our proper mail with each other. However it has gotten worse to the point where it is financially impacting to my family. First I had previously put in nearly 25 or so complaints in every category I could find on the USPS site because she had put the key to one of the lock boxes for big packages in our slot and we knew it was for this 150$ external hard-drive we had ordered from amazon because we checked both USPS and amazon and they both said delivered on that day. We go to put it in the slot and a key is already there and it is open. We looked at the key we had and it said spare! So one of two things happened: she either gave another person the key as well while being careless, as she has often given our mail away before, or she stole it herself. I'm leaning towards the first one. We also turned it in to amazon and because they were so helpful and sent out another one, of which we actually received we let it go for then, still never receiving the original. Well, Saturday, the day before yesterday, my wife went to check the mail while I was at work and LUCKILY noticed NORDEA on an envelope, which she knew was hers because that is the name of her bank in Finland, she is from Finland. And that envelope was on the ground all scuffed up. The reason I am now very angry is because her bank sends her once a month a booklet of her accounts passwords for that month, and so if anyone had gotten a hold of that booklet they would have had nearly every thing they needed to get in to her bank account.

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SusanChicago, IL

Reviewed Feb. 16, 2009

A letter from my Dr. was postmarked February 5, 2009. It was mailed from zip code 60611. I didn't get it until February 14, 2009.

I cannot believe it took 9 days to go 4 miles.

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VladimirTustin, CA

Reviewed Feb. 14, 2009

Mail Hold No. WEH66018114: Requested mail hold from 01/24/2009 to 02/02/2009.

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VladimirTustin, CA

Reviewed Feb. 14, 2009

Mail Hold No. WEH66018114: Requested mail hold from 01/24/2009 to 02/02/2009.

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StefanieSimi Valley, CA

Reviewed Feb. 14, 2009

On 2/7/09 my boyfriend sent me a package (Priority Mail) from Austin, TX to be sent directly to my home address in CA. When I received the package in my mailbox on 2/13/09, the tape on the package had cut on one side and the same side of the box was torn.

Two items from inside the box were clearly stolen. One was my Valentine's Day gift. Whoever the USPS employee was that stole the two items from the box left a smaller box inside that HAD my gift (a gold & pearl necklace) in it. There is also one envelope (among at least seven other misc. pieces of mail) that is missing. The envelope that was stolen had money inside of it. So, not only did someone open the package, tear the side of the box to get it open, go through all the misc. pieces of mail to find the ONE that had the money in it, then they stole my necklace.

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IkonijaLas Vegas, NV

Reviewed Feb. 13, 2009

walk in to post office day ago to sent document for USpasport she sey is to late we work by 4PM it was 4:07PM then i go home .today on FEB/13/2009 time:9:00AM i was in post office. nobody front of me in line passport desk nobody work i ask when someone will help me anather employe say shortly i stay for 15 minut more ask for help front clerc he sey shortly i ask him wat mean shortly i been stay her for 15 minut he say shortly i ask for post office menager he came to talk to me he say shortly iask him wat is shortly he say if you do not like here you can leave then i told him ther is someone above you then he say shortly mean 2 minut then lady came and i finish sending my document i vant to add:US POST OFFICE MENAGER IS SAME NATIV AS PASPORT CLERC LADY ASIAN THEY DOING FAVERTIZAM TIS IS NOT FIRST TIME FOR EXAMPLE IF I WEIT IN LINE AND ASIAN PEOPLE BIHIND ME SHE WILL TAKE PEOPLE BIHIND ME IF I COMPLAIN SHE DID NOT CARE SHE STILL TAKE ASIAN PERSON I FILL DISCRIMITETED FROM POST OFFICE CLERCK AND MENAGER POST OFFICE ADRES IS:SOUTH Jones blvd corner of Flamingo Rd tanks for help

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HeatherHickory, NC

Reviewed Feb. 13, 2009

I mailed my passport with an application and all the other necessary documents for a name change on January 12th 2009, from a US Post Office located at 116 W. Union St. Morganton NC 28655, to the National Passport Processing Center. I sent the package as certified mail; however to this day (2/13/09) the package can not be tracked in the post office's tracking system, nor has the package reached its destination at the passport processing agency.

According to the post office-they have made an effort to locate the package in their tracking system, and I have called the passport agency several times and it has not arrived there either. Therefore the US Post Office has lost my passport book and other identifying information. The package included my personal information-which could lead to identity theft and also my original marriage license, and a personal check. I called the 1 800 # and they put in a complaint and said someone would contact me within 24 hours. 72 hours later-I still hadn't heard anything, so I called the main post office in Morganton. Donna at the main office told me that Cathy from the office from which I mailed the package-admitted she messed-up did not scan the package, and does not know what happened to it. I also spoke to the head post master in Morganton and he said that the site and workers, I mailed from are contracted in and do not have proper postal training. As if that was acceptable. I asked the post master what they were going to do to resolve the issue and he said that since I did not insure the package there was nothing they could do. He said certified meant a guaranteed service, but not insured. In my mind guaranteed would mean they deliver the package I sent out to its destination. He would not pay the fee for me to have my marriage license replaced, and could not do anything about my SS # and other info being out there. The post office asked me to wait 3 weeks to do anything, incase it showed up. I filled out new paper work for a passport on 2/9/2009 and they paid the $25 handling fee, but I am still waiting on it to come in the mail.

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KristaChicago, IL

Reviewed Feb. 13, 2009

Over the last three years, the Graceland Carrier Annex, which is a division of the Post Office, has been distributing Delivery Notice/Reminder/Receipt slips (i.e. PS form 3849) that have my home phone number printed as the contact number for the Annex. I was issued this number in August of 2005, and have worked with numerous people over the course of the last three years that have assured me that they would fix this; however it continues to be a problem. In fact on a recent trip to the Annex, I became aware that my phone number is printed on the PS Form 3849 with a print date of May 2008. My first contact was with the Post Master three years ago, and I was assured that the problem would be corrected. The calls began to come in more consistently and became more of a nuisance to me, and so I again contacted the post office and spoke to Mr. Johnson who was the current supervisor at the Graceland Annex at that time and he assured me that he would take care of it. I proceeded to follow up with Mr. Johnson on a monthly basis when the calls did not taper off. I asked for his supervisorâ€™s name and number, and was directed to Dan Davis. Dan did not return my calls for three weeks and then upon finally getting in contact with me, he assured me that it would be fixed within one month, which would have been in October of 2008. In late November/early December, the call volume continued to be substantial, so I placed a follow-up call to Dan, who said he was still working on it. He explained that the Post Office needed time to determine who was handing out the notices (with my phone number) and that they needed to print new ones with the correct number. In February, I was still receiving a substantial number of calls, so I went to the Graceland Carrier Annex (on Feb. 5th) and asked to speak to a supervisor. The supervisor needed to be called three times and it took 20 minutes for him to come to the window. While I was waiting for the supervisor to arrive, approximately 10 people came in to pick up their packages. While they were waiting, I asked to see their Delivery Notice and without exception each one of them had a notice with my phone number printed on it as the contact number to the Graceland Carrier Annex. The supervisor who finally did arrive, a Mr. Stovall, was incredibly dismissive, would not look me in the eye, and said they would try to fix it as he walked away. Also, while I was there, I was shown that the notices that they happened to have on hand next to the walk-up window at the Graceland Annex are still the incorrect ones (with my phone number), but the fix for these has been to cross out my number with black marker (although it is still clearly visible). The Delivery Notice/Reminder/Receipt with my phone number is PS Form 3849, with the date of May, 2008 on it. Clearly they are continuing to print new forms with my phone number on them after they were made aware of the situation in June of 2005 and several times after. No one is accountable at this particular post office and no one seems to have the slightest interest in correcting this problem.

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AnwarBrooklyn, NY

Reviewed Feb. 12, 2009

For months my incoming mail has either been returned to sender or put in the wrong mailbox. Although I still get some mail on occasions, it's like a chess game. So, I finally called USPS customer care because I found out that my STATE I.D. had been returned to the DMV and I'm supposing I need that. The agent asked me to give her the reason for the return provided by the DMV and when I went to try and find it she told me she doesn't have time and I need to call back later. I hung up and called to make a complaint only to have a second agent say they're only allowed 60 seconds for a response and that I couldn't make a complaint.

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LeciaStaffordsville, KY

Reviewed Feb. 11, 2009

for some time now my postmaster has been putting my mail in other peoples p.o.boxes and their mail in mine. I've had people look me up in the phone book to return my mail to me and I have done the same as well. I recieve checks and other important things in my box as everyone else does. I have left him several notes to please take more care in placing mail in the correct boxes. I can overlook it happening on occasion but this kind of thing happens every other day. We have all lost so much mail in the past and I hate to think of all the mail that hasn't been returned to me. I'm fed up with it and wish for something to be done whatever it may be. There are many others that are fed up as well but don't know where to report the problem. please help us recieve our mail in the correct boxes seeing how we pay good money for the p.o.boxes and the service it should supply.

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BernadetteAnchorage, AK

Reviewed Feb. 11, 2009

My business does a monthly newsletter to customers. We write it up in house and send it to a third party for mailing and use of their bulk postage stamp.

The newsletter was sent to out printers on 1/27/09. Their records show the newsletter was printed and delivered to the Airport Post Office on 1/30/09. The business department of the post office's records show they did receive the 1188 pieces of mail and sent it out for delivery the same day, 1/30/09. Today is February 11th and no one has received their newsletter, last night we asked 10 different customers all who said no not yet.

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VimalJersey City, NJ

Reviewed Feb. 11, 2009

I sent an International COURIER with ground service to India from USPS, they charged me $21 and they told that I should expect in 6 to 10 delivery. I sent on Jan 6,2009 and today is Feb 11,2009 but the courier is still not there, I do have very important electronics gifts for my brother for his birthday in that which costs around more than $200. I called him and asked them so many times but they don't have any answers. I am not sure what to do, is there any way to find out where the courier is, I do have customer declaration number too with me. It would be highly appreciated and would be great help from you if you can find this for me and returned it to mu address in NJ back or in India.

I sent courier from Holmdel, NJ branch of USPS. I am not sure where it lost in India or in the USA. Please help me in this case. Please let me know if you want any further information from my side any time on above email or cell number.

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MadeleineArlington, VA

Reviewed Feb. 11, 2009

Since 1975, I've had a rental box at the Post Office, Rosslyn Station in Arlington, VA. I had a near perfect service up until the last person (Pat) to retire from that position. I recall her dismay with the branch management and USPS general service to the public (I could see now with the number of complaints noted on the web, not to mention what is reported in the newspaper from time to time).

Following Pat retirement just before the new Millennium, Loraine was hired to replace her. When regular (i.e., on time and daily) delivery resumed, Loraine was on the job, I discovered a huge pile of three months mail was kept in the back of the Rosslyn station. In that pile I discovered overdue credit card statements among other important and critical mail. Of course, I complaint to the branch manager only to realize how inept she was and no further communication took place. Loraine proved to be efficient and conscientious in her role, which lasted steadily until she was assigned to help out at another station somewhere in Arlington. In the interim, her substitute including staff serving at the counter failed miserably in delivering mail on time. Adding insult to injury, when I have overflow or large packages, they REFUSE to leave it in a holding bin for pickup afterhours. Given that I work the same hours as the post office hours, I could only pick up at night (after 5:30pm) or on the weekend. It was OK on weekends, before they stopped Saturday service. Last Tuesday (Feb 3), I found in my box a yellow notice of oversized package. I asked for the next day delivery of the package in a holding bin so I can pick up at night. As of TODATE (Feb 10), I see no further evidence of the package, which is reasonable to assume is being stored (or destroyed) or placed somewhere in the back collecting dust at Rosslyn Station. This HAPPENED too many times, and when I protest, some smart moron, blabber mouth (one of the counter staff) tells me in his twisted annunciation Get a larger Box? (referring those for business) - I consider stupid of him to suggest for me to pay a higher fee for poor service, not to mention for personal not business mail. I should also mention that over four months back, I sent a complaint to the Post Master for Arlington County, which clearly fell on DEAF EARS AND BLIND EYES. This is a miserable state of affairs. I wish USPS cleans up its act, this frustrates consumers and reflects poorly on each and every Post Master --- The FISH STINKS FROM THE HEAD (Italian Proverb) PS To mention in passing, Box Rentals provide good revenue to the USPS, as well as it takes some of the heave loads of the delivery by street carriers. Furious and Disappointed in Rosslyn

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CathyHillsborough, NJ

Reviewed Feb. 10, 2009

I sent an overnight package to Depew New York. It arrived there today at 9:30 and has just been riding around in a truck all day without being delivered. I called to speak to a supervisor and all he (Jared) could tell me would be to file a complaint. They are getting another postal increase in May and can't deliver on time as promised what they have. Yet they are so rude to their customers and just keep repeating the same stuff over and over again like a robot. They should just shut the postal service down as they aren't worth anything. Now I have to be inconvenienced for a package still among the missing. Why pay for services when you can't get what you paid for.

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StephanieKennesaw, GA

Reviewed Feb. 10, 2009

Claims to be supervisor but will not give any information, will not address the busy signal at the kennesaw, GA main branch and will not provide information regarding the postmaster so that I can find out why there is a delay with the mail.

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Mary-JoCamp Hill, PA

Reviewed Feb. 10, 2009

Yesterday I left all of my outgoing bills in my mailbox with the flag clearly up at 8:00am. When I returned home at 8pm the flag was still up, and all of my bills remained UNmailed. Some of them are due tomorrow and now I might face late charges!!! Also there was no mail delivered, which is unusual.

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TinaBronx, NY

Reviewed Feb. 10, 2009

I would like to know how I would go about filing a complaint. I have a P.O. Box at my local post office and my mail has been getting returned to sender. I need a refund for the full amount that I have paid for the P.O. Box, and I also need to file a complaint against the person who is returning my mail. I have an item that was returned with the shipping number as follows, **. It was returned to sender stating that addressee is unknown.

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TinaBronx, NY

Reviewed Feb. 10, 2009

I would like to know how I would go about filing a complaint. I have a P.O. Box at my local post office and my mail has be getting returned to sender. I need a refund for the full amount that I have paid for the P.O. Box, and I also need to file a complaint against the person who is returning my mail. I have an item that was returned with the shipping number as follows, 9101 7850 9140 1901 8206 19. It was returned to sender stating that adressee is unknown.

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KevinGlen Burnie, MD

Reviewed Feb. 9, 2009

I worked at a post office as a letter carrier in Baltimore for ten years. I quit about four years ago. As a former employee, I can attest to the fact that the Postal Service has no regard for its customers whatsoever. None of the stories I have read on this site suprise me in the least. The management has cut corners so drastically and does not care about giving good service. They only want for the carriers to get the mail out the door, and not to bring anything back. It doesn't matter what happens between. Fortunately, everyone will be going to email and online bill payments, so they will be phased out soon enough.

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SharayDallas, TX

Reviewed Feb. 8, 2009

I am a traveling consultant and I've changed addresses to many Post Office Boxes to receive mail with no problems with other Post offices. As I've moved to Dallas, I've submitted several change of address forms since December 2008 and have not gotten any mail forwarded to PO BOX at this Post Office. I've talked to the Supervisor several about this and noticed there were other consumers with the same issue with this Post Office. I was given a number to Consumer Affairs which was not valid to resolve my issue. I'm just looking for the mail with the Yellow Sticker with my previous address to let me know I am get my mail. I've also been contacted by FEMA stating the mail they sent is being returned from this post office.

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JamesBronx, NY

Reviewed Feb. 8, 2009

mailed package from murray hill station on oct 3 2008 tracking numberd 030630300109846359 the package never reached its destination as of yet when i tryed to find it nobody could tellme what happened to the package can you please help me

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NicoleOnalaska, WI

Reviewed Feb. 8, 2009

i keep getting mail that has been opened and sometimes i dont even receive my mail and i know for a fact that it has been out!I contacted the onalaska post office about it. This should not be happening for its a violation!!!

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JuanaNorthport, AL

Reviewed Feb. 8, 2009

On February 4th, 2009, I went to the Northport, AL Post Office and experienced very poor service. I believe that I was discriminated against because of my race. My husband who is a ** American had our mail forwarded from our previous address in Tuscaloosa, AL to our new address in Northport, AL. Both our names are registered in this new address. I went to the Northport Post office because my sister sent my dad who was visiting me a priority certified letter. I gave the Post office assistant the tracking number and she told me there was not a letter there under that name for that address and she also said that they had attempted to deliver it but no one was home and they left a notice on my mailbox. This was not true because I was home the whole day and there was not a notice on my mailbox.

I called my sister to make sure she had given me all the correct tracking number and she said she even called the Post office where she lives and they told her the letter was in the Northport Post office. I got in line again and this time another Post office assistant helped me. She told me the same thing except she brought a scanner to show me how they use them in front of everybody. I don't know why she had to do that because what I needed was to know where our mail was at. Then she asked me if I wanted to speak to Rusty, the supervisor, because she had other people to help.

I stood there waiting for the supervisor for about ten minutes. Finally, he comes out and asks me if I had received a yellow slip in the mailbox saying it was attempted to be delivered and I told him no. He then takes my tracking number and goes inside, he comes back out and tells me that the person tried to deliver my mail must have pressed the wrong button on the scanner that morning and that it was too early at 9 in the morning for him to be delivering anyway, and finally he said that he must have returned the envelope back to the sender. I was upset because him being the supervisor did not even tell me that the certified envelope was there along with the rest of my mail. When I got home, I told my husband and he went to the Northport Post office that very same day and they gave him all our mail including the certified envelope that was there all the time. It's not right for them to have treated me rude, make me wait long, lie to me, and not give me anything.

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JeffreyCentral Islip, NY

Reviewed Feb. 7, 2009

I am utterly disgusted with the service of the Central Islip post office. On 1/7/09, I was contacted by my credit card company to inform me of fraudulent use of my card. The person in question ordered items, sent them to my home address, and then stole my mail on 1/8 and 1/9/09. I immediately notified the Central Islip office, which suggested that I open a post office box, forward my mail to it, and put a hold on my mail until the forward order went into effect. I did so on Saturday, 1/10/09.

Though I believed that I had resolved the issue, the carrier, on at least two more occasions, delivered my held? mail to my home address. I complained to the office, which claimed to have resolved the matter. I have not been actively checking my home mailbox, secure in the notion that all my mail is being forwarded to my post office box. On 1/24/09, I AGAIN had four pieces of unforwarded mail in my home mailbox. I have received NO satisfaction from the Central Islip office regarding this matter. This is an extremely sensitive issue in that I have been the victim of credit card fraud and mail theft, yet I cannot count on a simple act from my post office to assist me in dealing with these problems. Instead, I am forced to check and double check the work of supposed professionals who obviously dont care if their customers are stolen from and dont bother to do their jobs. I have contacted supervisors on numerous occasions but this keeps happening. This is the last straw. Today, on 2/7/09, I received two more pieces of unforwarded mail. I cannot deal with this anymore.

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NancyLeesburg, FL

Reviewed Feb. 7, 2009

I went on line to check the status of my package on feb.6th.2009 it stated it was delivered on the 5th. of feb. at 1:20pm to the neighborhood mail center at the end of my street. this is not the first time our mail has been lost or put into another box. we also receive lots of other peoples mail that we need to return all the time. unfortunately this was a gift that i have been waiting for my grand daughter. and it was alot of money for me to put out .I am on a fixed income. our mail carrier doesn't seem to care about how she is hurting people with her mis-manage of the mail. she should be held accountable for her mistakes, so the consumer doesn't have to suffer. this is not fair. thank you for hearing me out, and hopefully we can resolve this matter. Nancy Yeager

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LuSt. Louis, MO

Reviewed Feb. 6, 2009

I just got a deliver receipt ten minutes ago(now it is 300PM). And it is said that my stuff is available to pick up after 330PM today (Feb-06) However, I stay at home whole day, did not anyone knocked my door. I called the post office whether they can deliver it again. Obviously No. I guess that the one who deliver my letter did bring it at all, just bring a receipt instead. It is my diploma delivered from Washington University in St. Louis. I do worry about it.

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MargaretTujunga, CA

Reviewed Feb. 6, 2009

I am not receiving my mail. I have not moved and lived in my apartment for over 5 years. I called my local post office and the individual I spoke with took my name and phone number and never called back. So I called back again 2 days later and the woman that answered the phone said there is no reason she can see why I am not receiving my mail. I have lots of bills. I called all of my credit card and loan providers, got the balance I owed and wrote them a letter with my payment advising that I am not receiving any mail at all. I wrote 8 letters. This includes the local Gas Company. It has now almost been a month. I need help and cannot receive it from the local postal service.

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RebeccaSt Augustine, FL

Reviewed Feb. 6, 2009

Ups left a package on my front porch. I have no idea how long it was there since we only use the back door. When i discovered it this morning I found my MAIL under the package. HOW can anyone leave mail that should be in the mail box on the front porch. One piece of mail was a Citicard bill. As you know this could cause me to be late with the payment and a $30.00 late fee.

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JohnSprinvgfield, OH

Reviewed Feb. 5, 2009

I am having a real issue right now. The post office is messing with my life really bad right now.

First off, about a month or two ago, I find out that one of my checks for performing was sent back to the agency, with a sticker saying no forwarding address. This was after living here for several months, and getting my mail as normal. I contact the post office, and they refer me to a manager, who assures me it will be taken care of. Time goes on, and I seem to be getting my mail normally, when I am expecting my W-2 forms to file my taxes. WRONG! The same issue pops up again. Again I contact the post office, asking to speak to the Postmaster/Postmistress. I am told she is in a meeting. The lady takes my number, assures me that I will get a call back. Wrong again! I contact them back the next day, and she is in meetings. Another phone call later, I ask for the next higher level of person. I am finally given a number, and what do you know: I get a voice mail. I leave a still very calm message, and get no call back. By this time, most who know me, would understand I'm getting a bit upset. I am still calm at this time, when I FINALLY get a call from another manager at the local post office, saying he understands I am having a mail problem, and wants me to contact him back. I am cheerful when I call him back, hoping this issue will be resolved and I can get my mail as I should. He asks me to explain my issue, which I do, even telling him the dates my W-2 forms were sent. He says he will get right on it, and will let me know in just a few hours time, by leaving a voicemail on my cell as I will be at work. Lunchtime comes and sure enough, there is a voicemail saying that the issue was due to an automated system that was forwarding my mail to a Smith family that lived in this house before. I call him back, and ask when my mail, now weeks overdue will be sent back to me. He then informs me that the postal service no longer traces mail. Hello! It was their system that screwed this up to begin with. The Smith family that lived in this house left over a year ago! I am a bit outraged that the postal service no longer traces the mail, much less that they will even return calls for the most part. I again ask for a complaint line, make the call, and guess what? You got it, another voicemail box!

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AshleyMarrero, LA

Reviewed Feb. 5, 2009

On 2/2/04 a package from SEARS was delivered to my home address located at 2732 Amigo, Marrero, LA 70072, by my normal mail carrier. The package was placed inside my fenced-in carport that is located on the side of my dwelling. My black lab chewed the box and contents to shreds all over my yard. This is not the first time this has happened, but other times I caught the package in time to save what was left of it. My front yard that leads to my door is not fenced in and my porch leading to my front door is not fenced in. I have a 'beware of dog' sign posted on my fence and my dog as been continuously confined to my backyard since Feb. 22, 2008 with no absence at all. I spoke to Mr. Joseph Porche at the Marrero USPS and he informed me that the mail carrier was my normal carrier and that he left the package there because he, the carrier, thought that it was the securest place to put it because he didn't see my dog at the time. The sign on my fence is the advertisement that I have a dog back there and it should not be assumed by anyone that the dog is not there. The package should not have been placed inside the fence due to the 'black and neon orange' sign that clearly states a dog is behind the fence. A notice could have been left on my door for me to pick up the package from the post office or the package could have been placed on my front porch/door step. The contents of my order was 4 DVD's from SEARS in the amount of $55.14. Proof of amount and contents can be provided and should be reimbursed due to the carriers carelessness in choosing a secure place to deliver my mail. Luckily the contents of the package can be replaced. If any additional information is needed, please feel free to contact me at 504-913-7156.

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SarahSan Jose, CA

Reviewed Feb. 5, 2009

I recived a text from my cousin stating that she went down to the post office and retrived my mail this was done with out my permission and I was told that this could not and would not be done since we have diffrent last names and her ID does not have the address where the mail was mailed to I called the postal inspector who is sending me paperwork that they are going to send to my cousin letting her know what she did is a Fedrel offence and they told me that the Post Office is at no fault I think that by them not checking everything out and not taking the appropriate messaures is taking away from my rights my mail had very important documents and some checks that now I dont know where they are at they where holding my mail for me but released to some one else if anyone has any advice, help

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TezraLos Angeles, CA

Reviewed Feb. 5, 2009

For the past year at the West Adams Post Office. Neighbors have brought me my mail and I have turned in mail that was not mine. In the last two weeks, I have received mail that was not mine constantly. I have spoken to the carrier who makes the errors and I have spoken to managers at the West Adams Post Office and was told there is nothing that can be done. That they would just talk to the carrier. And to me, that is not acceptable and not enough. I have received Department of Motor Vehicle information for other people. I have received information from banks. And I am sure other neighbors are NOT happy with the West Adams Post Office service.

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MauricioMiami, FL

Reviewed Feb. 5, 2009

I didn't receive mail from January 25 and nobody has contacted me to help me to find my mail. I send a mail to the main post office in the country and no answer. Please help me with this. I have my payroll check in there and my IRS form.

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MauricioMiami, FL

Reviewed Feb. 5, 2009

Carrier person stop my mail on January 25 with no notice. Still today I do not know where is my mail. This morning I went to the post office 33181 and the manager was out for lunch. I wait 2 hours. Never came back. I spoke with supervisor Tracy and she told me she will check my mail. Still now nobody have any answer for me.

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RachelChelsea, OK

Reviewed Feb. 4, 2009

On January 27, 2009, Postmaster was very rudely harassing employee. Could hear her screaming as soon as you came through the front door before you even get into the main office. I believe this is very inappropriate. This is abusive, discriminatory harassment, obnoxious, confrontational, disrespectful and erratic. Not to mention the use of forceful and abusive language. It is my understanding that a Postmaster is to have an inherent authority to protect employees from threats and verbal abuse not give it.

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Mr.Delano, PA

Reviewed Feb. 4, 2009

I purchased a book from Big Rock Media which was sent to me on 12/30/08. This never arrived. This company sent me the USPS shipping number; 9102082600011286246297. The post office confirms this, but have no idea where the book is. The clerk at the Delano office states that there is nothing that she can do about it. Big Rock Media stated that they will only issue me a partial refund ($13.53) and will not reemburse me for the shipping and handling costs ($3.99)- for a book that I did not receive! Now, I'm out $17.52, the company is out one book, and the USPS will do nothing about it.

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BettyThe Colony, TX

Reviewed Feb. 4, 2009

I would like to inform you of my dissatisfaction with the United States Postal Service in priority mailing. My mom has shipped me the package on 01/20/2009 at Midway City Post Office in California to me at The Colony, TX 75056. After she went home, my mom noticed the receipt showed the package is to be delivered to Pennington, TX 75856. She called me and I have told her that it's the wrong address. Immediately, she called the USPS and asked. USPS told her she needs to bring in the receipt. 20 minutes later, my mom arrived at the USPS in Midway City, CA. She didn't see the lady (whose name is Cathy), who has has helped my mom before.

So my mom asked the gentleman behind the counter about the receipt (my mom thought this guy is Cathy's son because he looked like her and he was not in uniform. He is **, about 25 years old, curly hair and in a dark blue shirt). He had told my mom that the receipt is correct. USPS had to send to Pennington because that is the headquarter of TX, and then Pennington will send it to The Colony. Until now, 2/3/09, I have not received the package.

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RodneyAltamonte Springs, FL

Reviewed Feb. 4, 2009

Mail, off and on, since about September 2008 get returned to sender stating moved left no address. This however is not the case. Conversations with Bob, a supervisor, and Glenda, the postmaster, has been fruitless. The Altamonte post office says it's the headquarters office automatically returning the mail before it gets to the Altamonte post office and Headquarters office says they are retuning it because the Altamonte post office is sending it back to them to return it. It is a visious cycle. Glenda, the postmaste, does admit that they have been having problems with this particular route since she has come abord. However, it doesn't seem as if they are interested in getting to the bottom of things.

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VirginiaShelton, WA

Reviewed Feb. 4, 2009

i saw the post woman in her car at the yellow house before my house. i waved my hand and shouted to wait, she was driving to my row of mail boxes. there are a tall row of bushes between my drivway and the mail boxes and i yelled to please stop. she went on to the next house and i yelled again to please stop. she poked her head out of the white car looked at me and shut the mail box door and took off gunning the car like she was afriad of me or trying to get away from me. i am a 60yr old mexican short fat woman who is no danger to anyone, there was nothing in my hands she could have perceived dangerous. i believe that if i was a short fat white woman she would have stopped. this is a very prejudice town. the consumer person who called about my complaint stated that the post person does not have to talk to me and made it seem that her rudness was my fault. what i needed to talk to her about about my mail and mailbox it would have taken 30seconds. to be treated like i was someone to be afraid of and deserved to be treated rudly is insulting beyound words. i do believe this is racial profyling of a type and if i was white she would have talked to me. this was demoralizing and i cried all day, i have chronic illnesses that need for me to avoid stress, i have been ill because of this since. the incident was jan. 29,2009 around 1000am. she lied one the supposidly postit piece of paper,she said she did not see me, which is a lie, again, she poked out her head and turned around and i saw her face, i waved my arms and ask her to wait.

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DoraHuntington Beach, CA

Reviewed Feb. 3, 2009

Postal carrier hit his bag against my truck and ripped the bug guard 12/26/08. I sent appropriate information to Rancho Bernardo Post Office and have not heard back.

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JohnSouthaven, MS

Reviewed Feb. 3, 2009

I filled out the proper form for having my mail forwarded to my Florida address from Dec. until 01 March. I recieved the confirmation notices for both my home address and my business P.O. Box address.

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StephanieBrooklyn, NY

Reviewed Feb. 2, 2009

I would like to know what the USPS did to my package?I tacked it down tracking # 91011480086008439967 it says the package was delivered on Jan 27,09.@ 1:13 p.m. and that a notice was left Jan.27 @ 8:17 a.m. also that the package arrived @ the unit on Jan 27 @ 6:32 a.m.I never received the package and the information they sent me didn't make any sense.They also said they can't guarantee that they would recover my package but my information will help prevent other victims.How irresponisble of them,I want my package.

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StephanieBrooklyn, NY

Reviewed Feb. 2, 2009

Hi I order a wrestler from ringside for my son because I couldn't find it any where else.I pre-order it on Jan.2,2009,they shipped it out on the 23,Jan.Ringside is telling me USPS,delivered it on Jan.27,09.Then ringside sends me a e-mail stating that post office(USPS)it was delivered Jan.27 @ 1:13 p.m.Notice left Jan.27 @ 8:17 a.m.,arrival @ unit Jan.27 @ 6:22 a.m. and send me a tracking #91011480086008439967.This doesn't make any sense.So I tracked it and it did say what I just wrote,but I never received any package or slip saying I had received a package.I babby sit for a living so I'm home all day no one ever knocked on by door.now Ringside said it's out of their hands the post office says they delivered it ,but I have yet to receive it.The post office told me in a e-mail reference # 11636054 that they can't guarantee that they could recover my package,but my information can help prevent other victims.How irresponisable of both Ringside Collectible and the USPS.I just want my package or one of them to credit me back on my card.

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ElenaTenafly, NJ

Reviewed Feb. 2, 2009

On January 15 I used USPS services to ship a package to Belarus using International Express Mail service and paid $143.75. Tracking number **. My package was shipped to Malaysia instead of Belarus. I have tried USPS local post office as well as the International Mail Inquiry center (800-222-1811) - all I got from them is, "We are truly sorry, but we can not reimburse you for this service, even though we understand that we send it to a wrong country."

I did get my package back on January 31, but USPS doesn't want to give me $143.75 back, which I have paid to them to ship my package to Belarus. This is totally outrageous - I have never heard of that! All I found on USPS site is that Express Mail International items are not insured against delay in delivery. Neither indemnity payments nor postage refunds will be made in case of delay. But this has nothing to do with delay in delivery - the package was never even attempted to be delivered to Belarus; it was shipped to a wrong country by USPS' mistake.

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AnitaEast Brunswick, NJ

Reviewed Feb. 2, 2009

On Wed 11/26/08 I sent a birthday card and check in a orange envelope, along with another envelope that was paying a hospital bill, from the Pacific Palisades, CA post office at 15243 La Cruz Drive to Lincroft, NJ. The mailing address and return address in NJ were hand printed, not written in script. I tried to understand that there may be some delay because of the holiday, but when I contacted the USPS office in Pacific Palisades it had been more than a month. The Pacific Palisades P.O. is listed on this complaint, but it could have been opened/stolen in the L.A. mailing depot, or on the receiving end in Newark or Middletown, NJ. It wasn't illegible since it was block handprinting; even if it dropped behind a machine, it could be found and returned. I've had the post office return letters to me that were accidentally shredded by a USPS machine. If it was opened, thinking there was cash inside, I'm sure that person was disappointed there was only a check which was stopped payment. My return address was also on the check, so there was no mistaking to whom it could be returned. I have also posted a complaint with the USPS website.

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DawnBayshore, NY

Reviewed Feb. 2, 2009

USPS Saturday delivery.

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TammiLaramie, WY

Reviewed Feb. 2, 2009

I have been living in the same apt for 3 years but for the past 1 1/2 years I have had problems with my mail. I was subscribing to magazines that were coming all torn up or not at all. Then I went 3 months without credit card statements or receiving a new credit card. I contacted the credit card company and found out that it was returned. I have contacted the postmaster at the post office and the supervisor who oversees this dept. And they send me a piece of mail stating that my mail is getting delivered. Well really because they go in a locked box and I am not receiving my statements. It is not the same statements every month.

I am tired of paying late fees on my bills and I am also tired of the run around from the Post office. There has been several times I have gotten someone else's mail and taken it to them. How do I not know my mail is going elsewhere and someone is just throwing it out? Is there anything I can do legally to get my mail? I figured that I have the right to receive my mail. I am still missing 3 Christmas cards from 2008 that family members sent me, and yes they have the correct address with the apt # on it - that is the same question the supervisor at the post office asks me.

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TimothyRockville, MD

Reviewed Jan. 31, 2009

When we lived at our old address in Rockville, my wife was home quietly all day, every day, yet we received countless papers stuck to our door stating that no one was home when attempted package drops had been made. My wife could hear the paper being wedged into the door, so it is clear that she would have heard a knock or doorbell. Any mail that was delivered to the boxes was often shoved in furiously, and packages that said "Do Not Bend"... yes, they were folded and bent at ridiculous angles...

In late December 2009 we moved a mile or so down the road (unfortunately within the realm of the same post office). I printed change of address forms from the USPS website and filled them out, left them in my new mail box as instructed. Day after day they were not picked up. Finally I left a note attached to the mailbox and they were taken. Some time later, no mail was coming in, so I called the post office several times, explaining the story worthlessly to different people who occassionally put me on hold for up to an hour. (While they had me on hold, I called in on a different phone and the line was busy - they have only a single phone line?? Since I was put on lengthy holds so often, I suspect they may just like to block all incoming calls that way.) Eventually, the Change of Address forms were brought back noting they had no signatures. Fair enough - but both the time that had passed and the flaccid responses of the postal crew were infuriating. That night I dropped all the forms, with signatures, into the mailbox. More time has passed, and I've started contacting the post office to find out where this huge bulk of mail is. It is not at my old apartment, and it had not been IN the post office anytime I went to visit and check (though who can believe them after the incompetence they've shown?) Sometimes the story I'd get was that they spoke with the mail carrier and determined the growing bag of my waiting mail was sitting in the carrier's truck. Then other employees, such as "Mr. Montanta", would say, "That's not true, let me get your info and call you back after I look into it." Two days later I called back since I'd received no update - he didn't know who I was, but asked to put me on hold while he looked at his notes. 55 minutes later, another employee picked up the phone and asked who I was waiting for, said she'd get him for me. 10 minutes later Mr. Montana picks up and asks who I am, I explain I'd been waiting over an hour and instead of apologizing he tells me he's had 3 major problems he's had to attend to. This was Friday, Jan 30th. He said, "Ok, call back in tomorrow at 8:30am and we'll figure out what the hell is going on here." 8:30am, I get a busy signal. 9:30am, the attendant says Mr. Montana has not come in yet... I briefly explain I've not received mail for a month and ask if there's anyone who can help - they say to call "the 800 number" and hang up.

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RheaDetroit, MI

Reviewed Jan. 31, 2009

I have been trying to get my mail for 2 weeks. Postman left junk mail, never said that he wasn't delivering anymore because of snow in front of house. I have bad arthritis so I shoveled what I could for him a patch from sidewalk to mailbox seeing that he still walks past everyday with no problem and doesn't leave any mail. SO I called the post office. The lady that answers the phone every day was very rude. Told me to borrow a shovel and some salt and that I couldn't pick up my mail (It's mine)??? And that it would be sent back. I'm trying to understand if he can walk past on the snow that isn't shoveled every day, why can't he walk up a short drive way that is shoveled???? Doesn't make any sense. Then he told me he brought the junk mail as a courtesy???

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TishaColumbus, IN

Reviewed Jan. 31, 2009

Mail has not been delivered for 5 days on my street. I contacted the Post Office in my town and asked why no one on this road was getting mail. Gentleman said carriers were working 10 hours a day and that was all they could do. I explained to him I should not go without my mail for that period of a time, tomorrow is Sunday, do I just cross my fingers and hope I get a week's worth on Monday? He said that they couldn't do anything besides wait and get it when it is delivered. I asked if he had an employee number. He said no. I asked for his last name and he said he did not have to give that out. I asked for his supervisor and then I was told that I could not speak to anyone, that he was a supervisor. I feel if he was a supervisor then he would have at least looked into my mail not being delivered, instead of telling me to wait for it.

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Faulkner,Mattawan, MI

Reviewed Jan. 31, 2009

Stopped delivering our mail because she couldn't drive up 2 from the mailbox to place in mailbox. We called to complain. They stated snow too far in front of mailbox. Snow plow had just plowed area & knocked off our mailboxes from plowing too close. We just replaced the mailbox & secured very tightly this time so this wouldn't happen again. Both Ourselves & the newspaper delivery can drive right up to mailbox & get into them. That day after talking to Nancy, our mail was delivered with a note & our mailbox was ripped off our stand with the mail in it & thrown in the snow. If a plow would have done this, the mailbox would have been force backed just like before. This was lying next to our stand. I have a heart condition & cannot be digging through clumps of ice so our service delivery person doesn't have to stick her arm out the window to put mail in it. She may have to reach an arm's length but she can still drop the mail off into the mailbox without getting out of her vehicle. We pay for this service with our tax dollars. Thank you.

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KennethNorfolk, VA

Reviewed Jan. 30, 2009

They did not dilerver a package that was guaranteed by a certain time. The postal cleck has lied and sayed that he did when he didn't. I was home waiting and he never came to my door. They refuse to give me a refund.

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LornaChicago, IL

Reviewed Jan. 30, 2009

I am a stay at home mom of two babies under the age of 2. Today, my regular letter carrier banged on my front door. With a baby in one arm, and another one hanging onto my leg, I answered the door. He handed me a letter and hit it with his finger, pointing to the words, and abruptly said, "Here maam, read this!" I took it and HE closed my storm door in my face. I closed the front door and read the letter. This letter was from my local branch of the US Post Office (Jefferson Park Station 60630-9998). The letter basically stated that residents should keep the sidewalks and steps clear of snow or the letter carrier will not deliver the mail. It said that the mail will be returned to the local post office. I found this peculiar because I thought there was some code that the USPS went by; delivering the mail no matter what the conditions were. I admit that I had not cleared the snow since the last small snowfall a couple days ago, but, there was only about an inch of snow out there. This letter carrier was now delivering mail to houses across the street. He was carefully walking up the snowy stairs of not less than three houses, delivering the mail to their boxes. This man did not bang on anyone else's door to reprimand them for non removal of snow. I became agitated by this and opened my door and asked him to come back across the street. He came over, I said, "You felt the need to scold me for having some snow on my stairs, but you did not do that to anyone else. Why have you singled me out? The people across the street have just as much snow on their stairs as I have. If you're going to bang on my door, you should bang on everyone's door and tell them the same thing." He said, "I am giving them the same notice I gave you. I put it in their mailboxes." I asked why he chose to only bang on my door, and he did not answer that. He just said, "I don't want to get injured! You need to clean your stairs." I told him that I also did not want him to get injured, but, I also did not appreciate the way he served me the notice. He then said, "Have you noticed that I have just been throwing your mail on the porch?" I said, "Yes." He said it's because I'm not going to go up there anymore with snow."

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AnaDorr, MI

Reviewed Jan. 29, 2009

I recently started selling items on EBay as a way to earn some extra cash for my husband being laid off. Every time I go up to the post office to drop off my mail, or to have the mail person pick the item up at my home, I have problems. I use Paypal to print my postage, and the 2 female workers are always calling saying its not enough even though I add an extra pound or so. My husband went up there today to drop off packages that were flat rate, which I paid 4.80 for, it says on there website thats how much it costs, and she tried charging him an extra $5 per package. Then she had the nerve to say she already told him that before, when HELLO? he has never been in there before.

If it says on the website thats how much it cost then why do they charge more? They were extremely rude, butting into his conversation, being smart and well being bitches. I have found myself going 10 miles out of the way to go to a different post office. Do these people not understand that if we were not mailing out packages or anything, that they wouldnt have a job? Why are they always so mean?

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KristaLewisville, TX

Reviewed Jan. 29, 2009

My best friend had recently had a baby. In November 2008 I bought her a $30 gift card to Babies R Us. I placed the gift card inside a Hallmark card and placed it in a blue Postal Service pickup bin. Two weeks later she stated she had not received it. I went to my local Babies R Us with my receipt to see if the card had been used. The clerk informed me that ther was only a $2.50 balance left on it and there was nothing they could do. Since the card was mailed using stamps, there was no tracking number for me to prove if it arrived at its destination or was intercepted. I feel like theft occurs so much at the Post Office, there was nothing they could do for me. I didn't physically see anyone steal the gift card, so I feel like I'm just out of luck. My mother in law's neighbor also had gift cards stolen from their birthday cards as well. I do not trust the Post Office and will NEVER mail anything through them again. I pay all of my bills online, and will now mail important items through Fed-Ex, where at least I will have a sense of security. I have never had a single problem with Fed Ex or UPS.

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RevMemphis, TN

Reviewed Jan. 29, 2009

My mail is lost and the local post office is tracking, although messy situtation, I was given the number to the postal inspector - investigations office number 9017461024 to speak with them about further investigation. The woman Carolyn Denton (secretary) hung the phone up on me when I began to tell the situation and asked for her name, she just hung up the phone and never answered the phone after several attempts. I was not rude, she did not want to give me her name, but I got it.

Much Thanks,

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EdwardOcean Springs, MS

Reviewed Jan. 29, 2009

I left work early <$ - Got the family (wife & 3 kids) off to Ocean Springs, MS USPS as describe in website travel.state.gov for Passport (child < 16) â€“

Facility Name Street Address City State ZIP Code Public Phone Distance Ocean Springs Post Office 1581 Bienville Blvd. Ocean Springs MS 39564 (228) 818-5291 0 Got to the post office, there is a sign says PASSPORTS, waiting in line finally my turn, I said I am here for Passports, gentleman says that they don't do passports, I explained the sign says you do - he acknowledge it says that. He explains that Biloxi Post Office does the Passports â€“ gather family & off to the Biloxi post office on main street â€“ wait in line â€“ sorry we donâ€™t do passports, you have to go to Dâ€™ibervilleâ€™s passport, they do them until 16:30 â€“ gather family (Pissed wife) â€“ drive through bad traffic and construction â€“ find Dâ€™ Iberville PO, wait in line---finally--- Iâ€™m here for Passports, Iâ€™m sorry but she stops at 1600, now 1606 â€“ just frigin great! Now the whole family is pissed! I sent an email to the passport website but that was only the start

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GinaJackson, MI

Reviewed Jan. 29, 2009

Have not received mail in over a week! I finally called because this was ridiculous, just to find out that the mail carrier states that she could not reach my mailbox because of the snow. Now I live in Michigan, there is always snow, and there is always gonna be snow piled around mailboxes. There was no reason she could not deliver my mail. I could drive up to it with my conversion van. Why could she not drive up to it with a front wheel drive vehicle..!?! I am so sick of the United States Postal Service, I could scream.

I called in the complaint to the 800 number they give you. They took it down, stated that there's no reason I should not have received my mail and someone would get back to me. The mail carriers supervisor called me and stated that the carrier says she could not reach my box. I asked her, "If there was a problem don't you think someone should have let me know!" I have drove up to my box every day without concerns. Then the supervisor stated that she would be doing a ride around with her carrier today, so I would most like receive my mail, as she is chuckling. Last I knew the whole reason that these people are employed by the post office is to deliver mail... If that has changed would someone please let me know so I can make different arrangements.

Laughing while talking to a customer who has a complaint against your post office is the most unprofessional thing that you can do. Let me know that you do not take the issue serious and consider this issue a joke. I am furious! Has caused my husband not to receive his fuel card, which is how we get our paycheck and fuel for the truck. They have now cancelled our card and have issued a new one which I still have not received. Which in turn has caused us to use other ways of obtaining fuel for our Semi, which costs us more money.

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AlanZambales, OTHER

Reviewed Jan. 29, 2009

MY COMPLAINT: The failure of the US POSTAL MAIL to deliver a Christmas Card to an Uncle in Arlington W Virginia. Question: Why??? Sent on 8th Dec.08. From: Philippines. Addressed as: Mr & Mrs William **, ** Road, Arlington, West Virginia, USA. In my haste to send the card l arrived at the Post Office here without the House Number & Zip Code. Okay, I had to make a choice - whether to send it or not. I am dealing with the Great US POST SERVICE. l thought... it would be "a piece of cake" to deliver the card without this info. Why did l think that... Well... William ** has lived at that Address for 50 years. He is a well known Artist... He illustrated the US POSTAL STAMPS commemorating America's World War 2 achievements... You must have seen them. He was Chief Illustrator for the National Geographic Magazine for 35 years. Now you must have far worse addressed letters and cards... Do you give up so easily because you don't have a number... or are you all robots? The Greatest??? Country in the World is unable to find the number of a house in a street. TOTAL CRAP!!

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JockBeaumont, TX

Reviewed Jan. 29, 2009

I ordered a textbook online. The textbook was shipped using delivery confirmation. When tracking the package online, the database says that the package was delivered. I contacted my normal delivery guy to find out that he was off the day in question. He called his substitute and she revealed that she did not recall the package. I contacted their station manager who said that he would look into it. He search around the post room, but did not find the package. He assured me that Andrew (regular mailman) would ask around. I went and check with every suite in the building to make sure that they had not received the package. I then requested the number of the post master. The post master directed me to Inspector Cury. I filed a complaint with him and also with 1800-ask-usps. Inspector Cury told me that if I did not hear from him before Wednesday (today) to call him. I called twice today without any answer. I left two messages, but never received a call back. I have failed to hear from anyone at the 1800 number. On Monday, I spoke with Tiana (substitute mailman). She informed me that she was not the one that scanned the package, but rather that another carrier on another route was the one that scanned the package. I contacted Danny Smith about this. He told me that the address must have been written incorrectly, which it was not, I have contacted the seller and they had informed me of the shipping address, which is mysteriously my address. So needless to say, since the package was not insured, the USPS has no incentive to do their job.

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ContiFlushing, NY

Reviewed Jan. 29, 2009

I have phoned several times. I have not received mail for two days - Jan 27 and 28. We call and they say they are sorry and will look into it.

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ScamardellaBrooklyn, NY

Reviewed Jan. 28, 2009

We live in a two family over store row house. There are two doors for the above address, one for the commercial business and one for the residential apts. above. Our mail is just put in the commercial door slot every day. If they do not open or go on vacation, or a jewish holiday we do not get our mail. This is not acceptable. I do not know what has happen to our postal service but if you are doing this job you should know there are two doors to the building. One commercial and one residential. Our name is on the bell beside the door, there should not be any reason for this to happen. I believe we do not have a regular postal delivery person. But this is not a reason for this to happen. If you are doing the job than you are doing the job. I would like this problem addressed because it could cause me late payments and cancellation of polices for being late on bills I never received. Your help is greatly appreciated in this matter.

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JamesSan Francisco, CA

Reviewed Jan. 28, 2009

Five months ago I moved. I sent in a change of address form to the post office to have my mail forwarded from a week before i moved. A week after i moved i checked my old mail box and found it STUFFED with the mail that was supposed to be forwarded two weeks ago. I called the I called the Diamond Heights po and complained. They said they had a new carrier and that it would not happen again.Five months later and they are still sending some of my bank statements and my cell phone bill (who knows what else) to my old address. I called the PO again and found Joyce to be totally unsympathetic. Do they not understand that identity theft is major crime in the US?

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RobynEmerald Ave # 8, CA

Reviewed Jan. 28, 2009

i moved to 411 emerald about 2 mon. ago . i hasd my mail forwared from 2062 ocean view san diego 92113. The after 2 weeks I asked the mail man could he give me my mail with an id he said no. I told him that the manager had to change the lock on the mail box because he couldn't find the old key . The mail man told me to go to the post office a get a hold put on my mail so I did . they only held my mail for one day. The next day I went to pick up my mail I asked what happened to my other mail. I was told that the mail was returned to sender. so I called(SENDER) State Disability I asking what happened to my mail(CHECK) they said for me to wait a few days that my mail will come. however I never go my mail(check) from State Disability . I went back to the past office and I told them that I am missing mail(MY CHECK) they told me to come back thy would look into it.I went back the next day they(the post office) still had no answers for me. Then I got a letter in the mail on 1/6/09 from TransUnion stateing "Re; Dispute Request-Proor of current mailing address". The next day I called Direct Loans for my student loan..... they asked me to comferm my address I gave them 3 address they said no that was not the right addresss so I asked what address was on file they gave me a 478 Van Hooten ave apt 67 El Cajon address I told them that , that was not my address and never was my address. I asked them where they got that address from they said the post office. So after that I went to the post office they said that they would talk to the mail man to see what happened..... they told me to come back that next monday. that next monday I went back and got the run around no one knew anything. They(POST OFFICE ) told me to come back . I don't know what to do I'm still not getting all my mail i still haven't gotten my checks from State Disabilty.no one at the post office acts like thet care or knows anything . Please help .

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JosephineRochester, MN

Reviewed Jan. 28, 2009

I recently got this PO box and I must say I am extremely disappointed in the liberty you have taken to OK the delivery of all kinds of advertisements from various companies trying to extract money from us (Ads) Out of town so many months out of the year, I now have to hire someone to come out and clear out this junk mail.

PLEASE REMOVE MY NAME ASAP FROM ALL THESE COMPANIES

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AdrianneChicago, IL

Reviewed Jan. 28, 2009

On Saturday 1/24/09 a notice was left at my house that the post office was unable to deliver a package, but I could go to the Postal facility at 2643 Clark St. and pick it up. After standing in line for over a half hour, I was dismissively told by the clerk that she couldn't find it. I asked her what that meant and she shouted at me that it meant she would have to take my number and call me when she found it. Needless to say no one ever called me. I made an attempt the next day to call them, but when I explained the problem to the belligerent young woman who answered the phone, she was so defensive and nasty, telling me we don't re-deliver, that I asked to speak to her manager. The manager was more reasonable, and told me they would re-deliver, but handed the phone back to the offensive person to get my information, who definitely made it clear she was not interested in locating my package. No one ever called me back, and the package now appears to be lost, or more likely, the malicious young woman with the huge chip on her shoulder is making certain I will never get it. I believe it is a federal offense to spitefully withhold mail. These are government employees and should be supervised and held accountable for their disrespect and appalling manners toward customers, and refusal to do their jobs. How long are post office employees going to enjoy the reputation for being the most unpleasant and useless group of civil servants in the country?

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AmandaBirmingham, AL

Reviewed Jan. 28, 2009

Over the last year or so, the mail was not delivered to my building at all on one or two days (excluding Sundays and holidays) every other week. In addition, I did not receive letters or postcards that I knew to expect - and the sender never received them back.

There is some work currently being done on my building, so the mail man will not deliver mail to my box. I was told to place my mail on hold and pick it up. I went to the carrier facility and filled out a hold card. I requested my mail be held until Feb. 2nd (less than 30 days). The woman at the receiving area took the accepted the card, looked over it, and said it would be fine. I went to pick up my mail early (before Feb. 2nd) and I was told that I didn't have any mail. I said I knew I should because I was expecting two particular items. I was then told that my mail deliverer returned my mail to the senders (aka threw it in the trash can) because mail could not be held for more than 10 days. I was told I would have to put in a forwarding address, which I did. I have not received any mail at the forwarding address. The only item I received at the new address is a confirmation form the post office with a number to call (1800callusps) to confirm. I called the number and could not get a person - just the automated helpless crap. I wonder where it is...

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ElizabethBrooklyn, NY

Reviewed Jan. 28, 2009

I been call to have a package redelivery for the last 5 day's and i still did not get my package. I called on january 27, 2009 at 4:00 and Tia answered and siad kingcounty morgue , and i said this is not the post office she said no. Then i redailed the number and Nicole answered and said inerfaith hospital , i asked her do she think her job is a game that you don't play games at a professional office like this then Nicole hung up on my.I call back five minutes later and they both said it was each other. I called the usps 800 number and made a report and no one get back to me yet. These are the complant numbers they gave me COR11441914 and CO41880598. Then they made a report for consumer affairs this is the complant number CV41928590.

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MattHicksville, OH

Reviewed Jan. 28, 2009

I mailed a package to a customer and he still hasn't received it.I have called the usps with my tracking number and they don't offer any help they give me phone numbers to some one else that can't help then they give a number back to the usps saying they should help me.

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JeffHouston, TX

Reviewed Jan. 27, 2009

For several years the postal carriers have cut through my yard on the way to the house next door (I've personally witnessed this more than once). Recently my mail has, on several occasions, been pushed through the mail slot on the front of my house with such force that it lands several feet from the mail slot in the middle of my living room, even though the mail slot has adequate space for the mail to be placed. (I've personally witnessed this happening as well). On several occasions I've left polite notes asking these acts be discontinued. After my last such request (which I asked be shared with a supervisor), my mail has stopped being delivered (last three days never not had mail delivered three days in a row in past 8 years at this address) and picked up (on one day - so far). On one day a neighbor witnessed the mail carrier bypassing my house, even though I had mail to be picked up that was in clear view. Unfortunately it was my property taxes and they really needed to be picked up that day.

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AntonioFairview Heights, IL

Reviewed Jan. 26, 2009

I put in a change of address form in Nov. '08. My mail is still being sent to my old address of 136 autumn pine dr. Its the same city and state. I have called the post master numerous times and it continues to go to the old address. I don't know what else to do.

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MarkMcdonough, GA

Reviewed Jan. 26, 2009

My mailman refuses to take my Priority mail in my mailbox unless I request carrier pick-up. I pack things in the morning and the carrier pickup cut off is 2 am for that day.

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JavierJersey City, NJ

Reviewed Jan. 25, 2009

In 12/08/08 I sent a package to Rio Grande, Puerto Rico 00745 via Priority Mail with no delivery confirmation. The sender was Javier de Jesus. As of today, January 25,2009, the package has not yet arrived.

I went to Postal Office of West Orange,NJ Town Center Station 07052 to ask for help and they told me that the couldn't do nothing because they don't have computer. (She consulted the Supervisor). They send me to the Post Office of Main Street in West Orange and told me also that they couldn't do nothing and that I have to go again to Town Center Station. I went there again and they still telling me that nothing could do for me. They gave me a card to call to the number ASK-. I called to that number, gave them the information and three days later I received a call from Marthin Luther King-Jersey City Post Office and told me that I have to go to Post Office where I send the package. What happened with the USPS. There are not employees with the skills to help the clients. Everybody is passing the ball to avoid solving the problem. It is enforcely necessary to include the delivery confirmation and add more delivery costs. We can't trust in the services of USPS.

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RoyCohocton, NY

Reviewed Jan. 25, 2009

I have received my neighbors' mail several times in the last two weeks and mail that belongs to me is dropped off by my neighbor. On Saturday, Jan. 24th of 2009, no mail came down our street at all. I am waiting for my W2s but who knows if they will make it to me. I also had movies that were supposed to arrive Saturday from Netflix and no mail was delivered. I need to get my taxes done as soon as possible because my vehicle will not last much longer. Some of the mail I received for my neighbor was very important and confidential but it came to my address. What if I wasn't so honest and got access to important information about my neighbor? What if someone else receives my W2s and isn't so honest? What can be done to ensure proper delivery of mail and in a timely manner?

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LorraineNew York N.Y., NY

Reviewed Jan. 25, 2009

On Sunday early morning,1-25-2009, I am taking my trash downstairs, and I see a peiece of my mail on the floor in the lobby. This particular piece of mail was my medicine that I recieve through a mail order company through my employer. I checked the mail saturday and apparently this one item was placed in the wrong mailbox. This is the second complaint I've made regarding my mail being misdelivered and would like this situation to be rectified immediately. I am returning the package and informing the company as well the situation at hand. This is unacceptable. I would like for an attorney to contact me about my complaint.

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RaviSan Bruno, CA

Reviewed Jan. 25, 2009

Passport Lost! The National Passport Center confimed they mailed my renewal passport on 1/14/09 using Priority Mail. Today is 1/24/09 and the tracking # on USPS.com simply says the post office has been notifed of a package and never receieved it. I called every post office agency and got nowhere. Filed complaint on 1/22/09 and was told I will get call back in 24 hours after they research it, and I never received a call back. I assumed the post office employees are stealing passports and selling them off to criminals. So I used Priority Mail again to ask for a re-issue of my passport. This 2 day service failed once again. I used Certified Mail and the online website only shows my mail was accepted by the post office. It's supposed to be already delivered. The tracking website also doesn't work tonight and every other night. I want to SUE and hold the employees liable for my time. The postal employees laughed at me when I told them I think my passport has been stolen. She said why would anyone wanna steal that?? You are too paranoid, it will come in mail. I cannnot believe that's the response I got.

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MirandaWarren, MI

Reviewed Jan. 23, 2009

I come into the post office about 5 times a week spend over 100.00 dollars each trip, since Deana Williams is acting postmaster, she is rude, bossy, corrects employees while customers are being serviced. I was being serviced by a regular employee, and Deana accused me, or the employee of cheating the scales, if the scale is wrong FIX IT...dont take measures with customer.. or employee in customers service time. I have had many issues with Deana lately, and had enough of this nonsense, she is not manager material, I come in to do my work and see the other ladies, since Deana reign, the post office is a nightmare to say the least, fix it or I will use UPS from now on. thank you

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DenaWoodstock, GA

Reviewed Jan. 23, 2009

My mail is being opened. I reported this during the summer of 2008 and the supervisor placed a monitor on our mail which caused the issue to stop. This started to happen again around November of 2008. It increased during the holidays and I just reported it again today, 1/23/09. This supervisor says he will put a monitor on it as well;however, I do not want to keep repeating this cycle. How can I end this for good?

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NickDel Norte, CO

Reviewed Jan. 23, 2009

Saturday, January 17th, I mailed a certified letter containing a money order for just over $350 to a gentleman for some car parts. I didn't think anything about it since I had mailed it from a huge post office in California. After trying to track the thing for the week, nothing ever showed up for tracking, just said electronic tracking info received. I am starting to get worried as it has been over a complete week for something that should have taken a few days. After talking with the local post office, they said there was nothing they could do and to wait another week to see if it shows up. I'm going to do that, but what if it doesn't? There is no record of this thing and I can't dish out another $350 to replace it.

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HilaryPort St Lucie, FL

Reviewed Jan. 22, 2009

Samp problem over and over. Poor servic when it's busy. Poor management of workers. I don't expect it to ever change. If I had the money I'd send every thing UPS.

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BobOrleans, IN

Reviewed Jan. 22, 2009

The town of Orleans about 2000 people got a new post master about two years ago. Life has not been the same since. He is rude and not a people person. An Orleans town board member placed an ad for all people having problems to call a number. I have called it and they do not care. The postal system does not care what happens in small town america. Who does care? Bob

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LanaCaro, MI

Reviewed Jan. 22, 2009

For the last three weeks, I haven't seen any mail. It's just awesome I wasn't getting any. I am unemployed. I was told my unemployment debit card was sent to me days ago. I have seen the post girl deliver the neighbors' mail. She has to climb a bank of snow just to get to their house, to deliver their mail. Still I haven't received any. There is snow around my house about 3 inches on my sidewalk - still nothing...

So I had to mail a bill... when I was in there. I had ask, "Do I have any mail? For three weeks, I haven't seen any." Well the lady that delivers my mail put a stop to it. Without informing me she did. I had a shut off notice on my Consumer's bill, on the 14th of this month. It is now the 21st. I am surprised they haven't shut it off yet. I just had surgery to remove my thyroid. I have lived in this house for 3 years. This had never happened to me in my life. No notice, nothing and she just stopped delivering my mail...

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HelenCulver City, CA

Reviewed Jan. 22, 2009

The post office lost an Express Mail package with approximately $26 postage on it that I left at the mail drop station at 435 No. Bedford Dr. on Feb 7, 2009 (I work in the adjacent building at **). I have a copy of the security video tape from the Office of the Building that shows me leaving the package at the mail drop & a few hours later, the mail carrier picking up the package & placing it as the first item into her plastic bag & then opening the mail drop box & dumping the rest of the mail on top of it. According to the post office, the package was never scanned so the post office has no record of it.

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TheresaLaurelton, NY

Reviewed Jan. 21, 2009

My daughter sent Priority Mail on Jan. 3rd from Raleigh, NC. The Post Office in Springfield Gardens, NY received it on Jan. 5th. They claim that they scanned it in and the carrier delivered it to my address. I did not receive any package. They were rude and I felt they didn't attempt to find out what happened to my package. I had tried several times to contact them. I even went to the post office and they still didn't do anything. I have some valuable things in that package. My daughter didn't take out any insurance because she didn't have any knowledge of that. It has been over two weeks. I really don't know what to do. Please help?

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MarioNew York, NY

Reviewed Jan. 21, 2009

I should have insured all my packages but I made sure I got a returned confirmation and tracked my packages from the time it left my hands on the net. It wasn't processed. Day 2, I went back and asked where the package is. They had no knowledge of where the package could be. It was lost or stolen from their postal facility. Two packages were sent at the same time from Bush Terminal post office station Brooklyn, New York 11232-1507 on 1-8-2009 at 11:34am and 11:35am. First package was processed, delivered and confirmed. Second package was never processed, delivered or confirmed. My package is missing, lost and/or stolen from that facility. If I knew this can happen, I would have insured my packages for $500 against the thieves and criminals working at USPS. They should automatically charge a small fee that's included with shipping up to $500. This is a lesson learned. Don't trust USPS employees. They suck!

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JenniferCulver City, CA

Reviewed Jan. 21, 2009

Mail delivery was discontinued without notice citing a dog issue. Our dog is safely secured inside our house, there was never any danger imposed on the courier. He is an English Pointer, not even an aggressive or "scary" sort of dog.

Mail is not put all the way in to our slot leaving it out to be stolen. Courier speeds excessively on our street, driving at 40 mph on our small cul de sac residential street where children play.

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NaomiBrooklyn, NY

Reviewed Jan. 21, 2009

Once again, I must say that according to the tracking slip that I checked from the company in which I ordered items, there was no notice left in our mail box. I was in our office until 5:00 pm on 1/20/2008. There was no attempted delivery of the package. No one came up to the office on the 10th floor or left a notice in our mailbox. Even though when I checked the status whoever is supposed to deliver our mail has documented that they left a notice, there was no notice in our mail box for the two dates that the mail person is saying that they left a notice. No notice was put in our mail box. I would like to state that the mail person does not come upstairs to delivery our mail, so someone is not doing their job. I am frustrated and a little angry that my package is not being delivered as expected. I would like the name of a supervisor so that I can file another complaint regarding this delivery. In checking the tracking form online again, it says that a notice was left yesterday and, once again, there was no notice left in our mail box. Can someone please explain or tell me where my package is?

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MichelleCherry, IL

Reviewed Jan. 21, 2009

I mailed a large box of Christmas presents to my daughter in Danville, AL. Their mail goes through Birmingham, AL. I sent it 2-day mail. It never got to my daughter. I know the gift cards were spent on 12/21/2008 in Hoover, AL which is 12 miles from Birmingham. I believe my package was stolen by an employee at the Birmingham facility. I get no help from 800-ASK-USPS. I think it’s a terrible thing to steal Christmas gifts, especially when you think the "reliable" postal service is who I think did it. My daughter’s Christmas was ruined.

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RoySeeley Lake, MT

Reviewed Jan. 21, 2009

This is some thing that has been going on for a long time. If the women at the Seeley Lake post office are having a bad day and you cross them in any way they will with hold your mail. This is some thing that is starting to get out of control. It is hard to prove and i need to have some one in my corner for a change. Is there some one who can help me with this? Thank you, Roy

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FredNorth Richland Hills, TX

Reviewed Jan. 21, 2009

No mail was delivered to the community boxes serving this street as of 7:10 pm on Jan. 20, 2009. Delivery after 5 pm is not unusual from this post office.

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JamesSt. Augustine, FL

Reviewed Jan. 21, 2009

For three years, my wife and I, aged 53, have on occasion, which can be defined as 3 to 4 times a month have parked at the Elkton Post Office to ride our road bikes. The times we are there are almost always on the weekend. Occasionally, during daylight savings time, we will park there after work. When we are there on the weekends, our ride times are between 6:30AM and 9:00AM. When we ride after work, our times are between 5:30PM and 8:00PM. We NEVER park in customer parking places, but on a grassy area adjacent to the customer parking. Being a rural post office, we have NEVER seen more than one customer vehicle parked in the lot. In addition, there have only been 2 or 3 occasions during the three years we have used the lot that anyone has joined us on our ride and then it has been only one additional vehicle.

On 26 December of 2008, I arrived for a two hour ride with a friend and his wife who were visiting the area on vacation. I will add here that my friend is a Captain in the Navy on leave for the holidays and that he and his wife WERE interested in locating to the Elkton area upon retirement. As we arrived to park, the postmaster rushed out of the building and informed me that I was no longer welcome to park in the parking lot for our rides. When I inquired why, she told me that we took up customer spaces and that she could not allow us to leave our cars parked all day in the lot. When I informed her that we have used the lot without incident for three years, her response was, "I am well aware of that." I then explained that 1) we never are parked in the lot for more than two hours , 2) we almost always use the lot after customer hours, 3)we NEVER use customer spaces, but use the grassy area next to the lot. She was unmoved and said that a car had been damaged by a falling limb from the tree in the grassy lot. I responded that since the limb had already fallen, it was unlikely to happen again and that I was willing to accept that risk. She became exasperated, and informed me we were on private property. I informed her that there are no signs restricting parking either by time or for intent. She remained unmoved and we were forced to park elsewhere. I find it to be an abuse of power to deny us the use of a parking space for such an innocuous activity by two adults in a place of public accommodation such as a post office parking lot.

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JaneClinton, CT

Reviewed Jan. 21, 2009

I sent 2 priority packages to ** c/o American Dad/Family Guy, Los Angeles, CA 90036 addressed to Tom ** and Diana **. Ms. Diana's package arrived in 2 days. Tom's never arrived. A few days later, the office closed until after New Year's. The package has never shown up - very odd. Did the package get delivered to this Mail Room and sit there? I have mailed at least 100 packages this year with 30 at least going Priority Mail to CA. Never has one been lost. I worry that it sat in that mail room while the Family Guy offices were closed and poof! It's gone.

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AmnonRock Hill, SC

Reviewed Jan. 20, 2009

My mail and the mail of my wife Elke ** is partially not delivered to us. Some of the mail that was not delivered has put my credit and my life in peril. We have taken this complaint to the post office in Rock Hill at the sorting depot. They don’t have an answer why some of the mail is not delivered. Most of the credit card statements, new credit cards, and income tax statements were not delivered. I lost my credit and paid late fees. Can you help us to rectify this problem? We as tax payers expect some cooperation from a government office, at least an answer why this problem occurs. We have a good standing order at the post office. Thank you.

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DorreenDetroit, MI

Reviewed Jan. 20, 2009

Got to the Post Office at 8:00 along with around 6 other individuals. The employees were there just not opening the door. At 8:21 a yound lady came to the door chewing some food. An elderly lady had to catch the bus to work, but becaue they opened late she missed her bus. There was no apology for opening late or anything. If there is a Supervisor at this station she needs to be written up. This is not the first time this has happened at the particular Post Office. I've been to others in the suburbs and never are they late. I just got laid off 1/15 if you need someone to get to work and eat on their breaks or to just get to work on time and open please contact me.

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RamondoRacine, WI

Reviewed Jan. 20, 2009

I ordered an item off eBay. The seller sent the item on December 30, first class with the following tracking number: **. The last entry on the USPS website is that the post office has received electronic notice.

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MaggieMeridian, ID

Reviewed Jan. 17, 2009

12-31-08 requested overnight service from Meridian Idaho to Reno Nevada. Was coached by Cindy Wilkes that non-holiday overnight service would be $ 24.90 but for an additional amount the package would arrive on 1/1/09. The receipt states same and the amount paid to accomplish this was $ 37.15. Receipt # EH58 6778 629 US. The package DID NOT arrive on 1/1/09. On 1/2/09 I contacted USPS customer service (Debra) was was instructed that the refund had to be made by the local post office. 1/17/09 went in to the Meridian post office and Cindy Wilkes was the person who assisted me. She said that someone instructed her to tell me that the package should have arrived on 1/3/09 so it actually arrived a day earlier and that she was not able to provide a refund and that I was to see the post master, Jim Bailey. USPS mistated the delivery date and overcharged me. I will go to the post office on the next day it is open which is Tuesday, January 20, 2009 and ask for the post master but the response to my claim was handled without benefit of truth and with a very low level of customer care.

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MichaelColumbus, OH

Reviewed Jan. 17, 2009

To make a long story short I have had numerous occasions of the postal person walking through my landscape and damaging plants. I have a sign on my mail box stating Postal person do not walk on grass or in garden please use sidewalks only I have called the main branch in Columbus Ohio and my local sub station on many occasions and have even written them letters stating that I don't want the postal carriers to walk any where but on my side walk or driveway. I have recently had it happen again on January 17th and have pictures of his footsteps through my landscape and of the sign they blatantly ignored, and he didn't even have any mail that he was delivering to my address. This to me is a blatant disregard for my property with intent to purposely damage it.

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MichaelMinnetonka, MN

Reviewed Jan. 17, 2009

Was looking for a check in the mail for the last week. The address was not 100% correct when they mailed it (was missing my apt # and had Drive not BLVD)I checked the mail today (1/16) and it was not in there. I went up to my apartment and thought maybe I should go check out bulliton board to make sure the postman didn't put it on there. Below the bulliton board is a trash can. I decieded to take a chance and look in it. Low and behold I found my check in the garbage. He had just thrown it away. What service.

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ChrysaBethlehem, PA

Reviewed Jan. 17, 2009

My grandmother called me on 1/14/09 and told me she was sending my birthday money ($50) in the mail with a card as she has done every year for the past 20 years. I received the card today, 1/16/09, and found that the envelope had been opened and re-taped, and there was a handwritten note on the back with "sorry opened by mistake delivered to wrong address". Of course, the $50 was missing. On the front of the card, my zipcode written by my grandmother as part of my address had been scribbled out, someone else re-wrote my zipcode then scribbled it out again, then wrote it a third time on the front of the envelope. Again, my grandmother has been sending my birthday cards to this same address for the past 10 out of 20 years. She knows my correct zipcode and prints legibly. I can see through the scribble enough to see that the correct zipcode was written originally. In addition, the postal barcode at the bottom clearly has the correct zipcode on it. I have no reason to believe that this card was delivered to someone's home, opened, and then handed back to the postman for re-delivery for several reasons: 1) if someone is going to steal money after a card was delivered at the wrong residential address, why would the thief bother to give the card back to the postman to redeliver? It would be easier to just throw away the card as though it never existed. 2) The card is postmarked 1/14/09. It has always taken exactly 2 days for mail to come from my grandmother's address to mine. If the card was truly delivered "accidentally" to the wrong zip code, it is not likely that I would have received it until at least the 17th when the postman was able to redeliver it. This gives me reason to believe that the crime was committed by a U.S. postal worker.

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ShirleyLansing, MI

Reviewed Jan. 16, 2009

I really don't but I need some help in recovering the money that I lost. I do know that the Attorney General Office asked me where did they find the mail and I replied tht I do not work for the postal service and that I would not leave mail in my bix any more. I did talk to the postal employee and told that she remembered picking up my out going mail because it was in a rubber ban (which is correct). I have not seen that carrier since.

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SusanWindsor Locks, CT

Reviewed Jan. 16, 2009

This is my second complaint now.

My current mail carrier has been delivering incorrect mail to my address. Nearly everyday, I put other people's mail back in my box so that it can be delivered correctly the next day. I know that I have not received some of my mail, such as bills. Last night I came home to find a pile of mail on the porch below my mailbox (I took pictures of this) that was addressed to the house next door that has been vacant since June of 2008. I put the mail in a large box and returned it to the Windsor Locks Post Office this morning, so that I could speak to the manager. She informed me that she would speak to the mail carrier this morning, and call me to let me know what was happening and if it was resolved. She has not called.

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LorraineLincoln, CA

Reviewed Jan. 16, 2009

I mailed all my Christmas cards two weeks prior to Christmas. Five of those cards were returned to me as undeliverable. These were all accurate family addresses. The last two were returned to me 01/14/09 more than a month later. I re-sent the first two in new larger envelopes at an additional cost. I also sent one parcel to Arizona on 12/13. It did not arrive until 12/27.So my young grand- son did not get his gifts until after Christmas.

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LorraineLincoln, CA

Reviewed Jan. 16, 2009

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MonicaLake Forest, CA

Reviewed Jan. 16, 2009

A first class parcel was sent to me and delivery confirmation shows the package arrived at this unit on January 5th. Well, 10 days later, I called and the Supervisor answered the phone, told me to wait like 10 min and came back to say, "I couldn't find it." I started asking many questions like, "What could have happened; but if it arrived, could it be somewhere else; could my mailman know; is he the one that should have it now; what can I do; so is my package lost; is that it now?" To everything, Larry ** answered, "I don't know, I can't help you." No other answer came from this man. I went there in person and the clerk at the window went to look in the back and came out calling for me, "Hey, you! Larry says he already told you the package is not here and there is nothing else to do. He's the supervisor, you wanna talk to him?! Fine, go ahead!"

I agree that we should not have to pay insurance. How can they not be responsible for what they receive? I would think they would at least return the shipping paid. They did not do what they were paid to do. They were so rude and they could not care less.

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KellyOrmond Beach, FL

Reviewed Jan. 15, 2009

I just recently moved to the area and have been to the post office approximately 5 times now. Each and every time that I have been in there, the clerk is extremely rude. I just left there, and this time my fiance was with me, which he even stated that the man was extremely rude, not knowing about my past visits with him. While at the counter, I said that I do not like coming in here, the post office clerk stared at me and shrugged his shoulders at me. This is out of line, and there is no other place to complain. He then told me that he is not there to wrap my packages for me. I only asked what size box to get..and he did not help me. Then saying he is not there to wrap them for me. I didn't need help with my box, only to ask his opinion in what size he thought would work for me. I am so upset and never want to go back in there because everytime that I do, I leave upset. He is very rude and obviously doesn't care about his customers, and he did shrug his shoulders at me while I tried to tell him that I feel uncomfortable coming in there. I figure that he doesn't care as there is nowhere to complain about him. My fiance asked where he should drop his letter and the guy ingnored him. This is the United Stated Post Office, they should be helpful and at least act somewhat friendly or helpful to the customers. But again, where do you complain on him.

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AbbyLas Vegas, NV

Reviewed Jan. 15, 2009

I live at a Veterans sponsored housing in las Vegas and before Christmas, a party was given for the residents. Afterward, I went to my apartment going past the mailbox area for the apartment complex in section C. I encountered the mail carrier placing mail who stopped me and told me that she closes the area off during mail drop and that no one was to disturb this process. A plastic chair was to prevent people from going through. I had never heard of this by the apartment managers nor is it stated in any apartment agreement. Well, she began to read me the riot act on not adhering to this process with threads that she would not deliver mail if disturbed and that if she's in the process of delivering and is disturbed she will discontinue immediately and bring the mail the next day. At this point after I left I made a mental note to contact the post office of this.

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ClydeLouisville, KY

Reviewed Jan. 15, 2009

I went in there to mail a small package of Kodachromes to California. The mailer skin broke through when I tried to address it with a ballpoint pen. The clerk had to address the mailer and she started to do that wrong. If I hadn't been watching her like a hawk it would have gone to nowhere. Also I'm not permitted to insert packing to cushion fragile objects.

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BettyHazlehurst, MS

Reviewed Jan. 15, 2009

I did not receive my statement summary from Mellon Bank. On December 1, 2008, I notified the post office in Hazlehurst, Mississippi. They claim they did not have my mail. I called Mellon Bank and they said they sent it out already.

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PatrickStaten Island, NY

Reviewed Jan. 15, 2009

I placed a change of address form in October 2008 after move. I have not received mail. I went to the post office twice and received no assistance other than fast talking. I called the 1800 275-877 number (reference #**). I was told that my change of address request was not entered into the system (yet I received two pieces of junk mail with the change of address, and nothing further). This contradicts the post office's supervisor who printed out my change of address form for me to show me it was in the system. He assured me he would talk to the mail carrier on the route of my old address. He also suggested that I speak with my current carrier to find out if the old carrier is handing off mail to her for me. He also suggested that I send a letter to myself to the old address, with the date on the envelope of when I mailed it.

This seems suspicious as it seems they are putting the onus on me to rectify the situation and that this letter will be expected for them to mail to my new address. Nothing has been done to date as I have not received any mail after two attempts in person at the post office and twice on the phone with above number. When I go to the old address to get the mail, I note that many addresses from that neighborhood are placed in this mail slot (some of which is mine). They do not have an explanation as to where my mail is. I find this frustrating as I have moved within the same zip code and there was no need to ship my mail out to any other zip code.

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DianneKingman, AZ

Reviewed Jan. 15, 2009

I mailed a priority mail letter to my son in Provo, UT on 12/2/08. It contained important papers he needed to finish his semester at college and an unactivated credit card of his that arrived at my home. It never arrived. When I checked on the package, I was told that since I didn't insure or get a tracking number, there was nothing that could be done. It has been six weeks now. My son did not get credit for the last semester at school yet because he didn't get this paperwork. We are still scrambling to fix the problem.

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AndrewOrange City, IA

Reviewed Jan. 15, 2009

Our mail carrier has been leaving our mail box lid open every day after delivering our mail. So whenever it rains or snows, our mail is soaked. I've called the post office twice and they've said that they'll talk to the carrier, but it keeps happening. Today, I found that not only did the carrier leave the lid open, (during a snow storm), but they had shoved the mail so far into the box incorrectly that it broke a CD that had come to me. Now... it was junk mail, but it was MY junk mail.

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E.L.Beattie, KS

Reviewed Jan. 14, 2009

The flag flying at the Beattie, Ks Postoffice as it is tattered and in disgraceful condition--AGAIN ! Drawing it to the PM's attention seems to do no good.

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BrigitteRices Landing, PA

Reviewed Jan. 14, 2009

On Dec 2, 2008, I mailed my credit card bill in. It was due on the 15th of that month. According to the credit card company, they did not receive the letter until December the 17th. I had to pay a late fee. Angry about what happened, I decided to get a new credit card through my bank so I could pay the monthly payment right at the bank. This would mean no mail. Well, I sent the credit card application in on Dec. 26, 2008 and now it is Jan 14, 2009 and they say that they never received my application, which has very personal information on it. Now what am I to do? Who knows where my application is? There is no way I am filling out another. Also last year, I never received my garbage can stickers in the mail, and my mother received a Christmas card from a family member that lived only 20 minutes away only after it was in the mail TEN days. Forget the USPS. They need to be taken over by a private agency.

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DavidSanta Monica, CA

Reviewed Jan. 14, 2009

Two identical boxes containing sentimental items and Christmas gifts that cost over $400 were shipped through the USPS, with certification and insurance, from the east coast to 90403. One package arrived on 1/6/09 and the other is listed as processed in the Bell, CA facility, but not delivered. No one will help, and they repeat the mantra "fill out the claim forms after 21 days". This is customer service in the year 2009? It is an outrage. USPS will never get my business, or my company's business again.

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NicoleFort Walton Beach, FL

Reviewed Jan. 14, 2009

At 12pm on 9 Jan., I overnight express mailed through the US Postal System four months worth of frozen breast milk that I have been pumping and storing for my daughter since she was born. I talked to the post office to confirm that they do ship breast milk on dry ice and even got a copy of their dry ice shipping guidelines. I was told that the breast milk would be delivered the next day, Saturday 10 Jan. by 3 pm. It's now 14 Jan and it still has not arrived. Saturday night, I called their 1-800 customer service number to check on the status. The tracking number they gave me showed the boxes were processed at the San Diego center on 3:45 pm on Friday and that is the last scan they did on each box. I was also told that there was nothing they could do until 24 after the scheduled deliver.

The next morning, I called and talked to another man on the phone. I explained to him that this was frozen breast milk and that if it thaws then it cannot be re-frozen and will spoil after 1 hour. I was told from the postal employee that the contents of my package were not of his concern and then he hung up on me. He took no action to try and locate my missing boxes. I called back and talked to a woman who finally put an urgent tracker on the missing boxes. I was told someone would contact me by the end of the day and no one did. I called before they closed on Sunday and was told there was nothing they could do until Monday morning. Monday morning, I called the Consumer Affairs number and explained my situation. I was told that someone would contact me. Someone finally called me back saying that she was working my case but no one can seem to locate my missing boxes. She told me she would call me back.

By Monday night, no one has called me back. I called the Consumer Affairs number back Monday night but they close at 5 pm EST. I called the local post office in Florida where the milk was supposed to be delivered and they gave me the number to the processing center in San Diego. I talked to a woman in San Diego who said she could not locate the boxes as well. I asked her what flight the boxes would have gone on and she said the post office does not track that information. I asked to speak with her supervisor and was told she was the supervisor. A few hours later, she called me back and said she had talked directly to the people that handled the express mail at night and they said my package was rejected by the FedEx airplane and was supposed to be shipped on Friday night because it weighed too much.

I explained to her that each box has over 25 lbs of tightly packed frozen breast milk. I was never told that there was a weight limit. And the post office accepted the boxes. She said that the express handlers sent the boxes through commercial carriers on Saturday evening. But she said, once again the postal system does not track and keep a record of the flights that the mail is put on.

It is Wednesday, 14 Jan., and my breast milk has not arrived. I called the Consumer Affairs number again and talked to my caseworker and actually had to tell her the name and number of the woman that I talked to in San Diego since I had more information on the boxes then she did. The woman that is supposedly working my case leaves work at 5 pm EST and the people that handle the express shipment in San Diego do not arrive at work until 3:30 WST.

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KimColumbia, MO

Reviewed Jan. 14, 2009

Robert Kingston of the USPS in Columbia Missouri Walnut Street...

said that I could Not have a receipt of delivery because I PAID for the shipping via paypal! Since I paid via paypal basically the USPS will NOT allow me to have Proof that I handed my packages to the clerk. I am just shocked! I can not get over the fact that this man said I could NOT have Proof that I have in fact delivered my packages to the clerk at the POST OFFICE! I do hope that someone will look into this. By God I Do have the Right to get that receipt in MY Hands - I paid for shipping - I delivered them to the Post Office Clerk and I want that receipt in MY Hands! This has got to be against the Law !!!!!!!!!!!!!!!

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SandraPhoenix, AZ

Reviewed Jan. 13, 2009

I have had a continual issue in getting either my mail out from this office, or delivery of my mail to my home. The carrier has, on several occasions, dropped vital pieces of mail on the ground, and lost others. I have found checks, automobile registrations, and other items on the ground. A neighbor found a piece of mail the carrier dropped between our houses. I am constantly getting the mail for the wrong address and mine goes elsewhere as well. I have had many important papers sent by mail in the past year as my mother was very ill and passed away in November. I have been charged late fees on bills because I have not received bills for prior months. On two occasions, I had important insurance papers that did not reach me, even though the person sending them had the correct address on them.

I have had to collect my mail from other people, if I can even figure out where it was. I have had finance charges billed to me because I have not received all my bills, costing me out of pocket. I have also sent items that either took much longer to arrive on their destination or not at all, causing me to have to resend, again costing me money. One of the carriers also knocked my mail box off one of the screws on the house, leaving it hanging by one end with mail in it and on the ground. I have had to cancel checks and resend, again costing me money because they have been lost.

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CharlesColliers, WV

Reviewed Jan. 13, 2009

We have not received 2 packages which were mailed to us. The postmaster told me that the mail carrier scanned both packages and put them in our mailbox, but we never received them. The track and scan shows that they were delivered on Dec. 26, 2008 at 11:18 a.m. They are trying to say that someone must have stolen them out of our box. We live back from the road; we are rural, but there are 7 mailboxes on one stand and our neighbors have lived here as long as we have and they would not have stolen anything out of our box. It just seems so strange that after living here for 28 years, now all of a sudden, our mail is getting stolen. Something just doesn't add up to us, and the postmaster says, "Well, there's nothing we can do. Just pick up your packages at the post office from now on." This is the 3rd package we did not receive within 4 months.

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CosminAliso Viejo, CA

Reviewed Jan. 12, 2009

USPS lost a package that they said it was delivered. It was very valuable to me, over $300. I called them several times. They simply said they don't know where it is and that they had issues in the past with that mailman who was a substitute for my regular mail guy that day.

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SamuelSan Antonio, TX

Reviewed Jan. 12, 2009

On 01/09/2009 I sent an overnight package to Sgt. Brenda Ohrnstein at 2245 Magruder Ave, Ft Jackson, SC 29207. I was told she would receive it on 1/10/2009 in the afternoon. She waited for the package all day in her building and the package never arrived. I tracked the package with tracking # EB 782859720 US and was informed that the package had been sent to West Columbia, SC 29172 and that they had left a notice. Neither the package nor the notice was delivered to the location where she was. The package was then delivered to Zip Code 29207 on 01/12/2009 where it should have been delivered the first time. Now she won't be able to retrieve the package because she's on a training excercise and won't return until Thursday or Friday. If the package is not picked up in five days they will return it to me and I will have to mail it to her again. I paid $28.90 to have this package delivered overnight to my daughter and she never got it.

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DouglasStillwater, OK

Reviewed Jan. 12, 2009

The seller shipped the item via USPS on Dec. 29. It is January 12 and the item is in nowhere land. The internet tracking system is useless and the customer service department has no idea where the package is. This is customer service at its worst. $150 product insured, but have to wait the 21 days grace period for them to find my shipment.

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WalterBrooklyn, NY

Reviewed Jan. 12, 2009

On 12/15/08, I placed an order with Iron Woody Fitness, also known as Iron Woody, LLC, for the Fitness Band Pull-up Package. My order was placed through PayPal, receipt number **, for a total of $60.95. From the time I placed the order, I have tracked the package through the postal service website with the tracking number (**). The last date of information provided by the website was that the package left the Forbell General Postal processing facility on 12/20/08. As of today, I have not received my package. I have tried several times to contact the company regarding my order and have requested someone to call me as well. During the few times that I had a correspondence via email with John, there has been no resolution in solving my problem.

Upon the last email communication with the company, I informed John that I received a call from a Ms. Gloria **, a representative of the Consumer Affairs from the Forbell General Postal Center. Ms. ** apologized for any inconvenience that I may have incurred. She also informed me that because the package I ordered was not insured and because the facility was so large, they would not be able to search for my package. Ms. ** also informed me that because the package was lost within the facility, she would notify postal inspections in regards to what happened. I did inform the company of the phone call I received to which they stated that they would forward the information to their postmaster. I tried contacting the company yesterday and requested a person to call me and a full refund of my money, but I have not received an answer.

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CarminZephyrhills, FL

Reviewed Jan. 12, 2009

This community Crystal lakes, has a new carrier. On several occassions mail has been delivered to the wrong address. Recently, (today) my neighbors nephew came over because his aunt and uncle are in new york and brought my mail that was mixed in with theres. There was a bill for a credit card, bright house netwoks and some other inportant papers that if the nephew did not come over I would have late charges applied to my accounts. As stated earlier this is not the first time, it has to stop and now. If this happens again, I am sure it will I will got to the main office in DC and file an offical complaint. I will follow up with the local post office in the morning and register a complaint.

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JamesArlington, MN

Reviewed Jan. 11, 2009

Refusal to recognize that our address is a valid address. The Arlington post office is returned mail to the sender because they claim there is no such number unable to foreward Sibley county Planning & Zoning, Sibley County plat book and all our paperwork identifies the road past our home as 391st Lane. Perhaps the problem is caused because the sign, erected by the county public works dept to identify our roadway, reads 391 Ln. I went in to the Arlington postoffice numerous times to complain,but to no avail. I submit the Arligton postoffice had a responsibility to talk to Sibley County Planning & Zoning & Sibley County Public Works as well as check the Sibley County Plat book before they said there was no such number. Our mailbox on 391st Lane is clearly identified with our name and address Kuhl 24127

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RonMiddlefield, OH

Reviewed Jan. 10, 2009

Poor customer service offered by the US postal service in Middlefield Ohio.

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USPS Company Information

Company Name:: USPS
Year Founded:: 1775
City:: Washington
State/Province:: DC
Country:: United States
Website:: www.usps.com