USPS Reviews

I moved and I put in a change of address on 05/08/09. I am not receiving my mail. The mail is being put into my old apartment box. I've called USPS at 1-800-275-8777 to complain about this and I have been to the post office on several occasions to complain. I have filled out another form on 06/17/09 and my mail is still being put in the wrong box. On several occasions, the supervisors had to come out and put my mail in the correct box after me calling to let them know I am missing mail. Me and my children's name are in our new box and the mail person continues to put my mail in the old box. This morning, 06/28/09, I found my mail in the hallway and that is because it was put into 6J box. My old box is 6J, my new box is 3C. Also, on several occasions, the mail person has put mail in both my new and old box on the same day.

Package was sent to Jacksonville, FL 32218. Package had a tracking number for delivery confirmation. It was sent on June 12, 2009. Delivered on June 15, 2009. I am currently deployed at sea and had the package sent to my roommate's house for his wife to receive while I am out at sea. She regularly checks her mail and had not received the package, nor a notification that package was awaiting pick up at a local post office. I am very distraught as I cannot currently go to the post office to direct my attention to this matter. The package contains legal documents, including power of attorney, photo copy of my license, a license plate, vehicle registration and privileged military documents.

It seems that our mail is not delivered to our address but to our neighbor's address and our neighbor gets someone else's mail. This has been an ongoing practice with this mail carrier. We never know if we got mail or not. My paycheck is mailed to my home address. Even though I have direct deposit, I cringe when I think that one of my neighbors has information that is confidential. Also, my bills are sometimes late because of the mail being delivered to the wrong address.

I bought pairs of sunglasses and shipped by USPS Express Mail International on date, 08 June 2009, and the guaranteed delivery date, June 15, 2009 (tracking number: **). However, the parcel still hasn’t arrived until today.

I mailed 5 bills at this station on Sunday, June 7, 2009. My creditor still has not received these payments nor have my checks cleared my bank. I would like to know what happened to the mailed bills that I deposited in your mailbox station outside of the Handley Post Office station with proper postage and return address. If I could please get a response as soon as possible as to where my bills went or could be. Thank you.

Can you believe it? You pay for a service and they are supposed to do their job. But they don't. My box arrived at its destination empty, with a note 'item damaged'. The box was obviously tampered with and re-taped. Maybe UPS is better. I lost $45.00 worth of merchandise plus $11.50 shipping. I paid them $11 to destroy my item.

On May 13, 2009, I used the Susana Oaks Postal Center to send out 2 packages to Martinsville, VA. On May 22, 2009, I once again used the same Postal Center to send 1 package to Woodland Hills, CA and another separate envelope to British Columbia, a total of 4 shipments to 3 different locations. On June 2, 2009, it came to my attention that none of my shipments had reached their destinations. I went to the Susana Oaks Postal Center to inquire. I was told by Maria (Owner?) to give the shipments more time and that she would check it out and call me. She also gave me her cell phone number.

Last week and again today, mail from another address on my street was delivered to my house (single resident). I live in a community with numerous transients (several universities) and I have to wonder where did he deliver my mail? Will I be a victim of identity theft? Several complaints have been filed with no resolution. If any identify theft occurs and can be linked to the results of repeated and unresolved error in delivery, namely my sensitive mail delivered to another address, I must take legal action for damages. Only their services can prevent this from happening.

I ordered a package. The package was shipped from the store. USPS said there was a delivery confirmation but nobody signed for it. How do I know if the postman didn't just confirm delivery and keep the package for himself. There really should be more rules about how the post office handles packages and their delivery confirmation system. I lost the money I paid for the package and someone got something for free because the post office is incompetent.

The Post Office damaged my package and returned it to me stamped with "received without contents." It was clearly damaged by the Post Office; the package was crushed and opened, and the contents probably fell out at the Post Office. The package had been secured with packing tape as always. This seal had been cut? No, the package was not insured, but the Post Office won't refund my postage or address the damaged they caused. They simply have stated that there were no contents enclosed and can't or won't issue a refund to me. The content value was $164 plus $7.69 for shipping.

I sent in a change of address form, before I moved from Colo.to Nebraska. It has been over two weeks, and still, there's no mail forwarded. I tried to speak to the branch manager, but he didn't have time to hear my complaint and hung up on me. I have bills that need to be paid, and due to their incompetence, I will be charged late fees.

I live in an apartment complex which has a section of small individual mail boxes where I pick up my mail. Around May of 2008 I went out of town for four days. About a month went by and I realized I was not receiving any mail except magazines and flyers. I called my local post office and I was told my mailbox had filled up; when this happened, my mail was held for ten days and then an order was put in the system to stop delivering mail. I told them I'm just realizing my mail is not coming, so can they please start delivering my mail again. Since my mail is still being returned to sender, I have incurred major inconveniences, including late fees for bills that I have not received and a disconnection. I have not been able to do my banking. My bank card has been returned to sender three times and there were so many other incidents.

Last month, I mailed a check to AT&T for my residential phone service. When I received my bill for this month, it showed they didn't get my check for the previous month and had now billed me for two month plus a penalty charge. I called my bank to see if any of the other checks I mailed at the same time had cleared including one to AT&T Cellular. All had cleared except the check to AT&T residential.

I've had a check mailed on 06-19-09 by priority mail and I still haven't received it yet. I've contacted the sender, which is Xilbris, several times in regards to my check. However, they hadn't sent it yet. I filed a complaint with the BBB and I received an email assuring me that my check was sent out on 06-19-09. It only takes 3-5 business days to receive priority mail. It's past due and I need an explanation. I'm unable to pay my bills.

I called the main post office in San Clemente to complain that I was not receiving my mail due to my mailbox being loose. I called to ask why, since it is deliverable and not a safety issue. It's absurd that my mail is not being delivered. The box is loose, and nothing more. In my conversation with John **, general manager, he was completely rude and unprofessional from the beginning. I told him that I didn't like his tone or attitude and asked for his superior's name. He responded that he didn't have one and that he was the one in charge.

We have a lazy postman that does not like to walk up the stairs to get a signature for certified mail, so I missed deadlines for some important information.

I used USPS's (US Postal Service) services the other day to purchase 2 money orders that equated to $1500USD and sent them priority mail with tracking to my home address. Five days have passed and the package still hasn't arrived. I thought it was odd because priority guarantees 2-3 business days and the package was going to a town 2 hours away in the same state. Also, I had done this and used this service a few times before without any hassles and my package always arrived safely within 3 days.

I went to post office on my way to work to cash a $50 money order my niece sent me. (I bought a computer for her to use at college and she is paying me back $50 a month). I walked in and knew I was already in trouble by the clerk’s demeanor. He said, “I just started and I don't think I can cash that.” He then looked inside his computer and drawer and said “I don't have enough money to cash that.” I said, “What do you mean, it's only for $50?” He said, “You'll have to come back later.” I said, no, I can't come back later and I want to speak to your supervisor. She walked in and said that's the way it is. They have what they have for money and the clerk, who (maybe) could cash that for you, is gone to lunch and his drawer is locked.

I had ordered a really expensive handbag on 6/11/09. I paid for an express mail so I can have that order delivered right to my door. Well, 12 days go by but I still have not received anything. When I went online to track my order and check the status, I found out that my item was delivered on 6/15/09 at 9:15 and it was signed by Xochilt ** (that's me). Apparently, someone signed the order using my name, when at that time and day, I was at work. Overall, someone forged my signature, which looks really fake, and that person took my order.

On May 1st, we sent a package to Mexico. As we wait to the clerk, a lady was complaining about the service, telling that they need to be more competitive, etc., we did not care. We spoke to the clerk and we ask to send the package. She asked what it was and we say is a Nintendo DS. She just opened an envelope, weighted the item and charged for it, and told us in 6 or 10 days it will be delivered.

I sent a package to Syracuse, New York express mail on June 18, 2009 with a guarantee that the package would be delivered by 12pm June 19, 2009. Apparently, the package reached Binghamton on June 19, 2009 at 5:00 am and someone at the postal office in Binghamton, New York sent the package back to New York. The package was sent to the White Plains Office, then to the airport (Jamaica Station), then to Yonkers where a notice was left stating to pick up the package. No reason was given for failure of delivery. Moreover, the post office is closed on Sunday. Therefore, I cannot pick up the package until Monday.

I have a Postal Deliverer who either considers themselves a great practical joker or just doesn't care too much for their job. Every day I get mail, my mailbox is left open. I have gone to my local post office and personally asked for this to stop. I have left little notes taped to the porch next to my mailbox asking politely for the mailbox lid to be closed. Neither action has worked in the slightest.

My daughter is currently working in Shakopee as a summer student. She forwarded her keys to her apartment and post office for me to check her mail as I would be going to Arkansas. The letter arrived to me in Georgia empty, torn up and taped up with nothing in it. No statement from postmaster stating mail was damaged or anything, just empty. No one knows where the keys are and my daughter is out of her dorm. When she returns, keys will cost $100 each for on campus dorm and post office key for ASU campus.

I purchased an item through PayPal to be delivered by USPS. Tracking of item showed "delivered", although item was never received. I called Post Office and spoke with Chris (supervisor). I was told after "investigation", my normal postal carrier was on vacation and substitute carrier must have delivered package to wrong address. I contacted PayPal who said that because package showed via tracking as delivered, I was unable to get my money back. I called main postal services number and was told they were not liable, even though I received a letter from the local office stating that they were responsible for erroneously delivering the package.

I mailed a package in May 2008 from Philadelphia to New Jersey and it got lost. It says it was processed in Philadelphia, but then it vanished. No one at the post office was helpful, they just state that I should have bought insurance. If they were the last ones to have it, shouldn't they be responsible for knowing where it is? I did buy delivery confirmation, which did confirm that it was never delivered. I had to refund the buyer $23.88 and now have complaints on my record for not delivering (since it was over a year ago, I can no longer view this online though).

I would like to make a formal complaint about an incident that happened with a postal employee today on 3rd Avenue between 58th and 59th St. I was driving down 3rd Ave. with a friend in my car to go to Home Depot to pick up a few things. As I was attempting to pull into a parking space, a postal truck pulled up very closely to the back of my car and would not go around. I assumed that he did not see me trying to park and I moved up and signaled for him to go around and that I wanted to park. He would not go around me and continued to follow closely terrorizing me as I moved upward. Since I didn’t have a lot of time, my friend got out and went into Home Depot to quickly get our items, but I still needed to pull into the space so that I would not be double parked on 3rd Ave.

I am not receiving any of my unemployment checks. However, I am receiving the rest of the first class/DPS mail for my address with no problems. I want someone to investigate the situation. I am behind on all my bills due to the fact that I am not receiving any of my bi-weekly checks. This could ultimately cause eviction/turn-offs due to non-payments.

I sent a certified mail on June 6, 2009 at 1 pm containing 2 checks from the IRS going to Wachovia Bank in Richmond, VA to be lodged in my account. There is no update on it up to this day, June 15th. I called the office and spoke with a worker, who told me there is nothing they can do because the mail did leave their office, but there is no record of it anywhere. She contacted the post office in Richmond, VA. They in turn have no record of receiving it; therefore, she told me it could have been delayed or misplaced at the sorting office, which would be the next stop after leaving their office en route to Richmond, VA. She’s telling me this was not an express mail is not guaranteed to be delivered in a specific time. So what’s the use of paying for certified mail?

I was having trouble with my Safari web browser crashing on me the day I mailed a package and the USPS charged me three times to mail one package. I paid $5.37 three times. I think you should credit my card for two of them. That would be $10.74. Plus once you charged me for insurance, the first one had insurance on it. After that, I just wanted to get it printed as fast as I could before it crashed. Thank you.

Before I moved into my new home, someone else was going to move in it. However, they didn't, for whatever reason. Very soon after I moved in, I did my change of address online because it is easier for me. I couldn't use any of my old utility companies because they did not service my new area. So I set up all new utility companies and they all only have the new address for me. I have not received any new bills in the mail. I just found out why today. They are being sent back saying "moved, no forwarding address". I moved in this place on March 17, 2009 and it is now June 16, 2009. Three days after I moved in to this place, I was laid off and put on unemployment and the first week of April, I was supposed to have received a letter notifying me to attend a mandatory orientation since I didn't get the letter. I was docked $360 on my unemployment. I would like to know if I could get reimbursement for this or at least a letter that I can send to the Unemployment Commission to see if they will reimburse me there. I thank you in advance for your help.

I lost 5 packages. I sent one back to the store. Mail truck blocks my driveway and post office worker Tom is rude every time I question about any lost packages. I have lost money and merchandise.

I live 5 blocks from this PO, so I go there to buy stamps. Almost every occasion, there is a line of 6-10 people and one person attending to their needs. It is evident there are other workers available, but they are not attending to customer unless, as today, I asked them to speed things up. I confess I was angry; thus, I left 2 sheets of 2 cent stamps (40 in all) where I had bought them. They disappeared. My point is this: today with the trend away from the use of US Postal Service to cyberspace, it seems postal workers should do much more to make the whole process more efficient and timely. Their attitude stinks. As a consequence, my blood pressure went up and my valuation of the US Postal Service went down.

Mail is still being delivered to the old address, instead of my temporary new address. A bill that needed attention was not forwarded here.

I have been having problems for about three years now with them. They send my mail back to the sender on a weekly basis always saying something about it being a wrong address. A friend of mine said that a lot of times it’s just that the post office tends to lose mail on the way to your house. So I took out a post office box also for important things like checks and such. They have been sending those back too. So they can't even put it in the box in the building that it delivers to. It is really disappointing. I have been thinking of just going to the next town over and seeing if it’s any better there.

On June 1, 2009, I mailed a package the size of a shoe box via Priority Mail. The package was going from Melbourne, FL 32940 to a company in Sacramento, CA 95825. To date, the package has not been delivered to that address. Postal employees whom I have talked with at my local PO claim there is nothing they can do to locate the package. The package containing a wig valued at $85.00 is lost. Not only am I out the cost of the wig, but also the cost of postage ($4.95) for Priority Mail, for a total of $89.95.

My personal and business mail is being tampered with and Mr. ** claiming to be the head manager over the downtown post office states there is nothing he or the post office can do about my mail being pre-opened before delivery and about the refusal of delivery after I complained about it. I told him I could get statements from Al Power, Alagasco, Geico and others on their mail sent to me which I never received. I have a right to unopened mail, to the delivery of all mail sent to me and the respectful treatment of those rights when dealing with the postal service. The opened mail was from my college and would have contained $5,500 check for student loans but I did not take the summer semester. This is the third time my college mail has arrived opened for a new semester, when does it become safe again? Hackers at the public library are also causing identity theft for its users. I was compromised at the end of my semester this year too.

On May 12th, I went in and paid to have a letter sent certified. It was very important. I never received my return receipt. I would like a letter explaining that it was lost and what efforts were made to find it and I would like my money refunded at least. Mr. Dale ** was rude and said maybe I put a wrong address on the envelope. I am a Manager of a business and always proof what I do and I think Mr. ** should show more respect in how he treats a customer. I contacted him this morning because the person in his office never bothered to call me back.

At 5:14 PM on June 6th, a U.S. mail postal semi-trailer #120 with DOT 506004 Hickman Transport almost sideswiped us. We both continued on to our destinations and never did stop the truck. Still, we wanted to give information on this truck and his driving. There was no damage though, just his poor driving.

About three days ago, we received a pink slip in the door saying that the mailman came by, no one was home, and that the package would be available after the weekend at the post office. Somewhere between my house and the post office, it disappeared or they are just so unorganized (it is a big box, so it would be hard to not find it in the back room) that they can't find it after the two times we've been there and asked for them to look for it three times each day. This is the second time we've lost a package full of important memorabilia and irreplaceable things from Romania from our family somewhere between our house and the post office and the postal workers who don't seem to know how important this is.

The mail man misplaced two of my packages and put it in someone else's box when I clearly had them labeled with my full address, apartment number and box number. When I tried to ask the employees what happened, she told me that the mail man was confused about how I labeled the packages. This was a little hard to take in because this never happened with any other package I had prior to this incident and they were labeled the same way. The employee told me that the person that usually delivers my mail had taken a vacation and that a new mail man had been assigned this paper route and that he had some confusion about how I labeled the packages and he put them in the wrong box.

My employer has mailed several paychecks to my Bay City address, none have arrived. I am getting the runaround as to whose problem it is. I have been financially stressed the last six weeks. Everyone promises to get right on it. In the meantime, I'm broke.

My aunt mailed me and my brother each a Certified Letter containing a letter and a check. The mails for both items are supposed to be routed to the Baychester Post Office in The Bronx and I'm sure of this because (1) this is where I rented the P.O. Box, and (2) this is where my grandmother's mails come from according to her address and I know my carrier personally. My brother received his letter on Wednesday, June 3, 2009 from the Baychester Station and my letter was never scanned and therefore is actually lost in the mail system. The letter was mailed from Andrews Air Force Base in Maryland 20762 on May 29, 2009. My brother has already received his letter and sent back the Certified Return Form that was attached to the letter. When I contacted the Baychester Station, they said that they never received the letter and that it was never scanned in at their location, but when the postal worker looked into the computer he said it asked if P.O. Box ** is a P.O. Box and someone checked no when in fact it is.

On May 1, 2009, I mailed out two packages, both of which were area rugs. They went to different places in Georgia. It's June 10th and one of the rugs (most expensive) never made it. I paid for delivery confirmation, but when you track the number it only list the post office it started out at. I keep getting the runaround that oh, it's probably a big post office and they are handling a lot of packages. Whatever! It doesn't take that long to receive a package. So I am out the cost of shipping and the refund that the company owned me for the rug that never made it. I even asked if it's possible that it was stolen. The response was they don't see why someone would do that with a tracking number. Why not? The rug was $50 and that doesn't include the shipping cost.

I had a package delivered from Sea Corals and it arrived damaged. I contacted Canada Post and they told me I had to contact USPS. I contacted them and they told me to have the company file a claim. Four months later, I received some paperwork to fill in. I filled in the forms and mailed them out two days later. I contacted Sea Corals and they called USPS. Apparently, USPS sent out a form for them to fill out. They never received the form so I had them contact USPS again and again. The fourth time they apparently send out the form, it arrived. The form was received by USPS on May 18, 2006. I received the package on November 2008. It has been seven months and the problem still hasn't been resolved. I can not believe that USPS mail does not arrived three times. How can it get lost so many times? Is USPS that bad or did they not send out the forms the first three times?

The Platteville Water/Sewer Department is regulated by the Public Service Commission of Wisconsin (PSC). When someone fills out an application/termination form with a new responsible customer listed, we have to inform this customer that the water/sewer billing is going to be put into their name.

I had ordered some packages via eBay. Our mail carrier (all I know is his name is Tim) left 2 packages at my door on 4-23-09 and 4-24-09. They were stolen! We live in an apartment complex and no packages are supposed to be left at the door (that is just common sense). We have personal lockers (package boxes) up where are mailboxes are instead of putting my packages in the package boxes like he was supposed to. He left them at the door where over 300 people could have access to them. The packages were valued at over $150.00.

I mailed 19 packages from Saltillo, Mississippi to Aviano, Italy. Eighteen packages made it to my destination. I could barely afford to mail all of the important boxes, let alone insure each of them. Well one did not make it and it contained all of my shoes and clothing I had just purchased. I lost over $100.00 in merchandise that I cannot replace because I live in a very remote part of Italy. We are US Air Force. Most online businesses will not ship to my address hence, the shopping spree in the states for my kids school clothes.

This is the second piece of mail that has not made it to its destination. Both have cashier's checks in them and one of them were very important papers on my properties so I am outraged over the total incompetence of the U.S. mail. I have lost over a hundred dollars and important legal papers on my properties just floating around somewhere for someone to open.

I had a laptop computer shipped to me from Milwaukee. It was sent via express mail, with tracking and insurance. It never arrived. The post office can only say they received it on May 4th in Milwaukee. After numerous visits to the local post office, checking the tracking status online, and calling the 800 service numbers, nobody was able to help me locate my computer, or was even interested in helping. They all said the same thing "this happens all the time, just file a claim after 21 days".

On 6/3/09 at 10:09 am, I went to the Crosby, TX post office to mail out some important documents (i.e. a check). I was waited on by clerk, Alice. I told her that it needed to be delivered by 6/5/09 by 5 pm at the latest and asked her how I should send it. She told me since it was only going to Houston (zip 77014) that I could send it priority mail with delivery confirmation (so that I could track it) and it would be there on 6/4/09 as it was only a one day point. As of today, 6/5/09 at 6:14 pm, the only information provided to me is that my letter was accepted for delivery on 6/3/09 at 10:03 am at the Crosby, TX post office.

We are a small business that have been shipping with USPS over 300-400 small packages a day, selling consumer electronics. Packages were always disappearing, whenever our usual pick-up driver didn't come (which became often). We have complained several times to the supervisors about this problem, but we were threatened repeatedly to cut off our pick up. This continued, until we were permanently shut down, and our funds are frozen, after a big batch of stolen packages. Until then, we were eating missing package costs, and resending to customers for over a year, which ate up most of any profit left.

I have been living in the same complex for 10 years. Three years ago, I was transferred to a bigger complex. Furthermore, I have been having many problems with the mail. Finally, when my daughter’s graduation money that her father mailed, and my brother’s was missing as well, I got concerned. Eventually, I followed all the procedures in this type of situation with no response of my needs after many reports with the hotline as well as the local post office mentioned above. My daughter has a disability and through all the barriers, she is positively graduating in the honor role. Sad to say, she has no money for prom dress or graduation dress.

I mailed a package on March 30th. I have a delivery a confirmation number. It is **. This was never scanned, after it left the Wixom, MI post office. I have called many people, and nobody can tell me what is going on. I feel that I just get blown off by everybody working for the USPS. I would appreciate somebody to actually look into the situation, and make some phone calls, not just tell me to wait whether the package may arrive still. I have waited for almost 3 months. I have been very patient, but my patience is running out. The item I shipped was the front struts off of my truck so my truck has been not been drivable since March 30th. The item I shipped was the front struts off of my truck, so my truck has been not been drivable since March 30th.

First, I sent a check to Unum Insurance Co. Portland, Maine 04104 via priority mail in Portland, Maine. The track and confirm online delivery confirmation showed it arrived at the pickup point in Portland, Maine 04104 on May 21,2009 at 11:26 am and delivered May 21, 2009 at Portland, Maine 04104 at 11:27 am. Note, this is one minute later. A representative at Unum said they have not received the letter as of today 4 June 2009. A local postal representative stated it must have gone to a Post Office box and yes, it was addressed to a post office box but has gone into never-never land. Second point, I bought a coin set on eBay that the seller said was mailed by priority mail the 21st of May 2009. I still have not received this item as of 4 June 2009. I do not know if it had a tracking number or not.

I sent a package with delivery confirmation on 5/19/09. It arrived at the post office on 5/21/09. An attempt to deliver was made and a slip was left in the resident's box to notify them of the package. For days, we have tried to locate this package and everyone, except the post office where the package originated, is feigning stupid. I have been told that the postman doesn't know what he did with it and they want this answer to be sufficient! Am I crazy?

I shipped a pair of expensive shoes from here in Buffalo to Canada (less than an hour drive from my location). I listed what I was shipping on the Customs form and the value of $300. I didn't insure the item because it was only going less than an hour away and it would have cost more than double to do that. I figured it would be fine. I was wrong.

I returned two packages of Enylten products via USPS on April 30th (with no insurance). The Enylten address is only down the street, five miles, and yet both packages got "lost". I could understand if one disappeared, but both? Something is rotten in Denmark! I lost a $240.00 credit.

On April 30, 2009, I decided to send my son's laptop back to the company it was purchased from for repairs. My husband runs a home based business and printed the shipping label with delivery confirmation here at home. He mails over 40 packages a day and knows exactly what to do on that. His mail is taken here from the house by the mailman. On this particular package, we had a shipping label from the company and the printed postage from online on the box. The package was picked up and scanned into the system at USPS on May 1.

I shipped a package off the 4th of May to Austria. The package has not arrived, and the post office, after being on the phone for 30 minutes, told me there is nothing they could do! After I paid $30 to ship off! The product was sold on eBay and was worth $172.50 and the buyer has requested a refund via PayPal since he has not got it. I lost out on $172.50 plus the shipping cost.

The post office has refused to deliver my mail since I moved in August 2008. As of now, my vehicle can not be registered as I have no renewal paperwork. I have a ticket for not registering my vehicle though. I did not get a summons to appear in child support court and had that raised by default. I got a failure to appear as I did not know what day to attend traffic court. I can not get reimbursed for any amounts from DMV that they owe me as I do not have a viable mail address. The post office has stated that I do not have a right to mail services and so all my mail is sent back as address unknown even though I have provided proof I live there and have lived there since August 2008.

At approx 2:30 today, June 1st, I kept dialing the post office and someone would pick up and then hang up. This happens quite often at many of the substations, not just this one. Very annoying especially if calling from a cell phone where you get charged and use your minutes. I know this is not a huge problem but it is not the way things should be. Whatever happened to customer service?

My purse was left at a hotel when on a business trip and the hotel sent the purse via USPS to me directly. It is now three months later and the location of the package is completely unknown. It was sent from Sun Gold Lodge Taos, NM 87571 and was to arrive at Davis, CA 95616. Though they should have, they didn't send it insured and so there is no tracking number that they could give me. I have been calling them and the USPS to see what happened to the package but the hotel swear they sent it and USPS tells me there is nothing that can be done. I tried to file a lost parcel report at the USPS customer service center with a woman named Renee, but when I called back to complete the report, another representative said that I could not file one over the phone and that I would need to file a "mail lost report" online at their website. I looked and searched through their website, there is no such form.

A priority mail package I was expecting went missing. Ashley then proceeded to tell me that I could not put a trace on the package and I also could not track a priority mail package. I then sent her multiple examples of other shipments that were also Priority mail and did show all the tracking. She basically told me "good for you" and told me good luck. She was extremely rude, unhelpful and gave me incorrect information.

I bought an item on eBay.com and never got it. When I tracked it, the package made it to Boston and was lost. When I called the post office, they said they had no further information.

I used to receive Proactiv solution by mail every 4 months. Finally I decided to send the kit back. On February 24, 2009, I sent the unopened kit back to the company, and in separate letter I explained why I was sending it back and I asked to cancel my account. I should mention that I have sent the package back previously with no problem. I sent it with regular shipment and since the last time the company received my package without any issue, I did not ask for delivery confirmation; it was a big mistake.

I sent a package using USPS First Class Mail Service. The package has not arrived (today is the 27th of May). I called USPS and was informed that I cannot file a complaint or track the package.

Well, I don't have a really big problem with the USPS as a whole. However, a very rude postal carrier came to my door and asked if I cared if we and my neighbor got our mail. I asked him what he meant by that. He continued with a very smart-aleck attitude, a little laugh, and said that I keep on blocking the mail boxes in front of our house. I apologized and informed him that I was in the middle of moving. He gave me a little smirk and said that it happens a lot. I told him that I can't help it if other people park in front. I told him that I had heard from my roommate that we were not getting our mail so I quit parking anywhere near the mail box.

This is really beginning to piss me off. Why is my mail not being delivered? This is a second item that was to be delivered. This one has not been delivered either! So far, the post office has two (2) pieces of my mail and they have not even tried to deliver. I am home! Lazy postal carrier! Same thing last year, online it said a package I was waiting for was delivered but nothing was so I drove to the PO which is 8 miles from home and asked in person why it said delivered when it hadn't been. The lady walked into the back room and came out with my package in her hand. No one had even made an attempt to deliver but they scanned it as if they did. The lady had me fill out a paper, so there should be a record.

I purchased a cell phone on eBay May 6th. It was en route with USPS May 8th and delivered May 11th by accident to my old address where I moved out of a little over a year ago. Well, I hadn't received my package by May 13th so that’s when I started investigating why I hadn’t received my package yet. I contacted the seller and he told me that it was my fault. My address was wrong and I know I had realized I had not updated my eBay. But the post office had stopped forwarding on my mail from that address and the first time I called them, they told me they would look for it and talk to the carrier and get back to me. They didn't, so 2 days later I called them. Still they had not talked to the carrier but they said he was now on vacation during the time of my delivery and they would talk to the temporary delivery person and get back to me. They did not. They said the regular deliveryman to that address would be back on Tuesday so to call in the afternoon.

I won an eBay auction for an out-of-print book. The seller forwarded me the tracking information. The package was delivered to my post office at 3:23 am on May 18, 2009, which means I should have received it no later than Wednesday, May 20th. I have not received it. I went to the post office with the tracking info, where a man named Aldo looked around and said it wasn't in the building. He took my contact information as well as the tracking info I had printed. He said he would speak with my mail carrier and call me back the same day. He did not call.

I live in an apartment building that has no security gate, door, whatever so delivery should never be a problem. But for some reason, USPS just fails. I have had two packages shipped to me by USPS. Both of these packages had to be picked up at their office because they failed to deliver me the package. Normally, this would be fine other than the fact that I was home, sitting 20 feet from the door both times these packages were delivered. No knock, just failure to deliver notices left on my door. One was found at 4:10PM, after my roommates got home from work/class. I had been home since 3. The failure to deliver notice was left at 4. I did not leave the room I was in (I can see the front door from where I sat).

I mailed a letter with 5 precious memory pictures in a 4 x 9 envelope on May 12, 2009 going to NY, and to date, the letter has still not arrived and hasn’t been returned. What is happening?

On May 12, 2009, I mailed a 4 x 9 letter, at the post office on Main Street. It contained an email letter and 5 pictures from my christening 54 years ago. I was sending it to my Godmother who is 71 and lives in NY. I went to the post office on May 22 to inquire about what could have happened. I was given a slip of paper that read "Mail Loss Riffling Call 1-800-ASK-USPS WWW.USPS.COM/POSTALINSPECTORS". I called and the clerk asked some questions; the address, etc. When she checked, she told me that the address didn't exist. My Godmother has lived there for a very long time, and I just recently sent a Mother's Day card that she received. The clerk then took my phone number and said someone would call back, in which I was called back but was told if it wasn't certified, there was nothing that could be done.

On April 24, 2009, my son sent a laptop and carrier bag from Aberdeen Proving Grounds (APG) in Maryland, to my home in Colorado. He foolishly did not insure the package but did send it through registered mail (requiring a signature upon receipt). After two weeks with no package, we used the tracking number and USPS receipt to find out where the package was. According to USPS's website they confirmed receipt of the package at APG, but nothing beyond that. He has had no help from the postal employees there in tracking the package and has recently been re-assigned to Georgia. I am out approximately $800 on a laptop and its peripherals (it was $1400 new two years ago, I am allowing for depreciation), as well as a $120 carrier bag.

I ordered a brand new set of golf clubs online and had them shipped to my apartment. The shipper did not insure the golf clubs and USPS tracking confirmed delivery. At the time of delivery, I was home along with my girlfriend and our dog. USPS postman claims he knocked on my door rather loudly and dropped off my package. No one in my apartment, not even the dog, heard the knocking. I checked outside for the postman every time I heard a noise because I was waiting for my clubs. After reporting this claim to USPS, the postman made up 3 different stories, and the last included someone opening the door and and saying, "thank you," and apparently taking the clubs. This obviously never happened as I never received my clubs.

I went to the post office to have my mail delivered to my front door. Monique refused to help me and threatened to have my mail sent back to the sender within five days if I don't put up a new mailbox on the street in front of my home immediately. The reason the mail needs to be delivered to my front door is because I have an elderly mother that is eighty eight years old in a walker and her doctor says she cannot walk that far. I am also concerned about the recent stealing of mail in my neighborhood right out of the mailbox on the sidewalk. I just don’t feel safe to check the mail everyday while I am waiting on my social security check every month. So I am requesting that my mail be delivered to my front door just like my next-door neighbors. My check might get stolen out of the box and that is my only means of income. While I am out on the street checking my mail, I might get assaulted.

I sent a box to my daughter from PA on March 27, 2009. It has vanished. I have talked to post offices in both states, PA and Ohio. I also e-mailed postal service. I am afraid to mail anything now since there have been three things received late and damaged within the same time period.

I moved from Carrollton to Coppell effective 05/01/09. I placed a change of address order with the United States Postal Service online on 04/26/09 to be effective 05/01/30. I understand it takes about 10 business days to start seeing forwarded mail from the effective date, but here it is 05/19/09 and I haven’t seen any. I called the main office in Carrollton and spoke to Janis, the supervisor. She confirmed they had the order and said all she could do was place it to the carrier for that route. Why wasn't the order already given to that carrier? Where is all my mail? She couldn't answer those questions.

I had a package shipped (flat rate priority mail) from this location on April 28, 2009. It is now May 18th. I still have not received the package, which contained many important documents such as high school diploma, W2s, tax records, birth certificates, and pretty much my life. I had it shipped because I had left it behind during the unexpected move from Illinois to Hawaii when my husband came home from Iraq. I have called USPS, all the post offices and the USPS postal inspector. The postal inspector never returned my call (which I requested when I filed a report) and when I did follow up with them, they gave me a nonsense answer. I was told the postal carrier "has seen" the package and if she does see it, she will let me know.

Tracking label ** and electronic file number ** was said to be delivered on 5/7/09 and a notice was left. No one at my office saw a notice, so I checked online. It said I had fifteen days to pick up the package at PO 85282. I went there on 5/15/09 and was informed that they could not find it but printed more tracking information stating that it was sent to PO 85201. I immediately went there also on 5/15/09. The lady there searched everywhere she could possibly think of and said that she could not find it and told me to check back with 85282 since I was supposed to be allowed 15 days to pick it up, it should still be with them. I called them today to confirm that PO 85282 could not locate the package on 5/18/09. So I am left with filling out this complaint.

On May 4, my co-worker and I walked to the Norman Campus Post office to mail something to Dallas that needed to be there within a couple of days. As we stood in line, the person in front of us was having some difficulty with the older lady that worked for the post office. This lady from the post office was extremely rude and very short with this customer. Finally, the customer asked for her package back and said she would go to the post office on Gray Street and said she had never been treated so rudely before! I had the exact problem with the person from the post office. She was so hateful and abrasive. Everything I asked for she was very short and said, “We don't do that here.”

I sent a package to my sister, who lives overseas, for her and her daughter's birthday and to her son. The package included clothing from good quality brands like Ralph Lauren. I also sent 14K gold heart pendant, which has diamonds on the sides. I sent it on April 8 for first class mail. They told me that it will reach within 10 days. I talked to my sister. She never received the package even now, which is May 13, more than a month. I went to the postal office with my receipt and they told me to call 1-800 number. I called the number and it was a computer. I never was able to talk to a real person. Also, confirmation tracking number only showed that the package was accepted that day.

On January 14th, I attempted to ship a mobile phone back to my carrier (T-Mobile). After being processed in Bethpage, the package has disappeared. I sent it priority with delivery confirmation as I have many times before. I contacted the USPS and a claim was supposedly opened. However, I have heard nothing from them and the package still hasn't been delivered. Since I didn't insure the package, according to them I have no real recourse and I should just wait because the package is on its way. Due to this package being lost, my mobile service has been cut off. I am unable to pay the cost of the lost item and don't feel I should have to since I can prove with their own records that the package is in the possession of the USPS as of January 14. As a result, I am now facing having a mark placed on my credit because of the lost phone, in addition to my service being suspended.

I shipped a package internationally that was supposed to be delivered to Geneva, Switzerland via USPS. I paid $61 in shipping. I found out that USPS got the "shipped from" address and "shipped to" address confused. They shipped the package to my old address in St. Louis, which was in their system. I have no way of retrieving this package. Cost of a pair of nice designer suit pants valued at $100.

I was staying in Florida for a while but needed to return to Colorado. I sent 5 extremely large boxes via parcel post on March 24, 2009. I paid extra because they were so large. On March 27, 2009, I sent 5 more boxes to Colorado. Once again, these were brand new extra large U-Haul Boxes. All of the boxes arrived except for the last 2 boxes that I sent out. They left the same day as the 3 other boxes, but they never arrived.

Within a year, three pieces of mail were sent from this location to Pueblo, Colorado. Two of these were to my sister; one item was a packet of photos, which I had spoken with someone to research it. The other item was a personal check, also to the same sister in Pueblo. The third item was from my niece, same said sister's daughter, who mailed some tax documents to Pueblo. My sister may be contacted at **. Contact her daughter regarding the tax documents through my sister. The packet of photos were never found, the check has still not been received, and the tax documents never made it there.

My local postal carrier has repeatedly lost or, more likely, misdelivered my mail. I don't know if the route carrier changed but my problems started toward the end of 2008 when I started having troubles with missing Netflix deliveries. This happened three times in a row and I called the local post office but nothing improved and eventually I had to cancel my Netflix subscription. I couldn't continue paying when the Postal Service couldn't get them to me. Several weeks after I cancelled, one of the DVDs showed up in my mailbox then another month or so later another one showed up. Also, someone left one of them lying on my doormat. Apparently they had all been accounted for at that time though it didn’t much matter at that point.

A Certified Return receipt envelope (time-sensitive legal documents) mailed from Manchester on April 16, 2009 was shown accepted, however, was never moved anywhere. After several calls form our lawyer to the post office, the decision was made to send again. The legal fees and mail charges have just doubled, not to mention the time that will be charged to us for the lawyer's office calling repeatedly. I feel the postal service should reimburse us for this additional expense. We are not well off. Income has been cut 1/3 because of the economic times.

I did not receive 3 billing statements from different companies that were sent around on 4/16. Still not here by 5/05. Two are now overdue. I have gotten junk mail delivered almost every day. I don't know the extent of this problem, whether it is ongoing or momentary. I cannot contact the management.

Last year, I moved into my new home and I mailed out my first mortgage payment, cable/phone and my electricity bill with no problem. My second payments were due. I mailed the same ones all on time the following month. Well, my electric got paid, but the others somehow never made it! I ended up paying late fees and was charged for making stop payments on two checks from my bank. Yes, it really hurt, but that was a lesson learned that I need to go to the post office and mail my bills or just go on the internet. Now today, I just called the water board to see when I would receive my water bills and the lady tells me it was due April 14th and mailed out in March and she didn't receive any returned mail from my address! What's next? Is there something that can be done because I am being charged late fees and for stop payments on checks? This is really not fair.

I cannot get mail forwarded. I put in an address change in early March 2009 and again on April 27, 2009. I went to the old post office and the "carrier supervisor" was rude, obnoxious, arrogant, loud and disrespectful. I shouldn't have to go through this at 62 years of age to get my mail. I put in another request on April 27, 2009 - got no confirmation. I called Customer Service on May 4, 2009 and was told there was nothing they could do about the mail or the supervisor.

This is the third time within a few weeks that I haven't received parcels from the post office. Whether it's USPS or Media Mail, they're all the same. The postman doesn't leave a pick up slip telling you that there's a package for you. As a result of this, the parcel is sent back to the sender and I have to pay all over again for the parcel to be resent. This is one of the worst post offices around and it has been for years. Please, somebody, straighten out this sorry excuse for a post office!

We moved from a house in Greenwood, IN to an apartment basically across the street. None of our mail was being forwarded like it was supposed to be. They were just returning to sender or throwing it away. Then letters that were addressed to my new address are also missing. I have gone two weeks with missing mail and no one knows where it is. They tell me to just be patient.

I mailed an eBay package to a buyer, label # ** (Priority Mail). USPS.com shows it as delivered on 3/25/09, but recipient says she never received (Layli **). I have filed several fraud/theft complaints and have spoken to several people at my post office in Kansas City and in her post office in San Francisco. I even called the USPS Fraud complaint hotline. I’m not sure if the recipient really did not receive the item or if the item was stolen by postal worker or misplaced internally. I am at risk of losing $633 since the eBay buyer has opened a dispute saying the item was never received. Please help!

On 4/6/09, I went to the USPS and mailed a package (via certified mail receipt - return receipt). To date the package did not reach its destination. I called the post office in Texas and they indicated they had not received the package. I went to the post office where I mailed the package and they had no answer. This package contained our whole life's information.

Yesterday again, I received no mail, not even the ads that always come on Tuesdays with coupons for the grocery store. I did receive a package that was not addressed to anyone at my address. It was addressed to Marielena at PHX. My constant problem is I'm not receiving my mails and the mail carrier has given many excuses, which are not acceptable. Please help me resolve this.

I have not received mail for 3 months. All I get is junk mail. I went to the post office, and they said that the mail carrier always leaves mail. Today, my insurance agent gave me my insurance bill in person because he said he gets the bills returned to his office. The envelope says that my family and I have moved without leaving another address. I really hope I can get help because this is really frustrating.

I moved from one address to another within Dallas. USPS did not deliver mail for 3 weeks. I called, and they cannot find or account for what happened. They mostly directed the conversation in an exploration of what I may have done wrong (nothing).

I sent a very important bank document via express mail and was guaranteed that it would arrive by noon today. I paid them their money. My mom called today to talk to the bank and they had not received the documents; that was at 2 pm. I called to track and confirm the number, 800-222-1811, several times today with no new information. I called and talked to Customer Service on my break at work. They did not offer any help, just told me the status that it had left Alabama and that was all the information they had on it, that it may be still on the truck or arrived but just not put in the system yet.

I mailed a package from Wixom, MI to Corona, CA on March 30. It has yet to be received or scanned anywhere along its way. I have called the postal service three times and they tell me they can do nothing about it. Then they tell me it is not a guaranteed delivery. I just want my package to be located and delivered. My tracking number for the package is **.

I am writing this out of desperation and frustration with trying to obtain answers about a package I mailed that was never received. I mailed an extremely important package a month ago that my daughter needed for online schooling. It was a laptop computer on loan from the online school program. I made the mistake of not getting insurance on the package, but had mailed several packages recently to the same address and didn't have any problem. I trusted that the United States Post Office would deliver the package. This missing package has caused more problems than you can imagine. My daughter has not been able to properly participate in the online classes, and the stress this has caused me is indescribable.

Three times I have put a hold on my mail for a vacation and each time my mail was not delivered on the date specified. This is a government agency and they should be more efficient. It is very irritating to have to call them each and every time and get a blase attitude from them. No "We're sorry," etc. Just "Okay, we'll deliver it today" and then I never get all of it. The remainder gets delivered during the course of the week. I don't get my bills and sometimes they wind up getting paid late due to this.

I bought a scale truck from Michael ** in Hawaii. He sent it to me on January 26, 2009 by Priority Mail, USPS signature confirmation and the package got lost. In status, it says only that it was accepted in Lanai City but there is no further information. I get no help at all from USPS. I don't know what else to do.

I was informed today that I did not get any mail yesterday at my house nor did anyone in my "mail loop" because the carrier ran out of time. They are allowed only 10 hours per day. If they don't have the mail delivered, they just do not deliver it. This is awful. The postage keeps going up and we keep getting less service. Help.

I sent $10,000 in an envelope to my brothers in Africa. They say that they do not know where my money is and it was never brought to them. I will take to court for bad treatment and loss of money. This loss of money made my families in Africa sell all their chickens and trade my sister for marriage as payment.

I bought a textbook off of Amazon. Tracking number said it arrived in Dallas on 2/27/09. The book never made it to my local PO in Crandall, TX. I took a copy of the receipt to the Dallas PO, where the woman behind the counter would not even look up the item. She stated she had the same information I have and they do not keep mail at the PO; they forward it to local POs. When I told her it has never made it to my PO, she said, "That's not my problem. It's not here." I called USPS Consumer Affairs and was told unless the package was insured, I was out of luck. I contacted the seller for a refund and he also said he mailed it and was not his problem either. I am out $50 for a textbook I never received. Could you maybe help me?

My mail carrier to my apartment has stopped delivering all my mail. I am missing several checks and other mail. He has left the entire mailbox for all the apartments open at one time. At another, he simply left a handful of my neighbor's mail in my box as though he just didn't want to deliver it. Now I am getting hardly anything. I am missing a check for $500 and other mail. I cannot have mail delivered and will have to foot the expense of a PO box to keep this carrier from losing, taking or throwing away my mail.

I am writing this letter for my friend. On April 12, 2009, he went to the post office to send a birthday gift for his son in Florida without buying insurance. He called his son to see if he received it. His son said no. His son went to the post office in Florida to see if the gift box has arrived or not. They answered that the box has not come yet. Today, April 23, 2009, my friend and I went to the post office to ask if the gift box was sent or not. The supervisor answered that he can't check because my friend didn't buy the insurance (the insurance paper has the tracking number). So I asked the supervisor that if people send some boxes without buying insurance, employees working at the post office can throw away or steal them because they know those boxes have no insurance (no insurance paper on the box). He replied that he has no responsibility for that.

NYC Department of Citywide Administrative Services, Division of Citywide Personnel Services, One Centre Street 14th, New York, NY 10007 sent me a letter dated March 29,2008. I never received the letter. On Saturday, April 18, 2009, I went to the Brevoot Station, Brooklyn, NY 11216 and talked to clerk ** and told her I never received the letter sent by the agency above. I then asked her for a letter of missed delivery. She indicated that there is no such letter or form.

This is the second time that my mail has been delivered to me open. It is always a check. The first time, there were no markings. This time it was marked damaged. I believe the post office is opening my mail. These people are very nosy about the affairs of people in this town. I want something done about this.

I sent a package of my late husband's pictures and mementos from Texas to Maine. The package finally arrived three weeks later, but it was completely empty. My husband died 4 months ago and I am so saddened to think that someone couldn't have picked up these precious pictures and mementos and placed them back in the box again. I did not insure the package and the local post office said the package came empty and they can't do anything about it. I still have the empty box with the message from USPS that they apologize for the damaged(?) items.

After waiting in line for over 15 min., I finally got to the window. I asked the clerk for 5 Priority stamps and paid for the transaction with a credit card. Since I had been there such a long time, I left in a hurry, without looking closely at the receipt (my mistake). When I got home, I looked at the stamp and saw it was for $17.50. I looked at it several times, even with a magnifying glass. Then I read my receipt and confirmed that the clerk had sold me 5 stamps for $17.50, so I ran to the post office and requested that the error be straightened out and an exchange of postage be made.

Starting sometime in March, our mail was being returned to sender, stating that it lacked the correct apartment number. We have lived here since 1989 and the carriers know we are here, but they’re returning our mail nevertheless. In the last month we have had calls from our mortgage company, credit card companies, and some of our utilities, inquiring if we have moved. Uh no, we haven’t moved, but we're no longer recognized by the Post Office. After these notifications we had to scramble, wondering what other bills we've not received because they've been returned and it’s pretty impossible.

I placed my mail on hold there so it would not be delivered to my home due to a break-in. When I called to check and see if I had any mail, Mr. ** answered the phone. He was very rude and said that they don't hold mail for a vacant house even after I explained that I filled out the yellow card and my mail was indeed on hold. I was up there the previous day checking on it. He abruptly put the phone down and came back to the line very nasty and said, "There ain't no mail here for you." I knew I had something because the guy the day before said I did but it wasn't what I was looking for so I left it. They said if I picked it up, it would release the hold so I left it.

I sent 3 packages with signature confirmation via USPS. 2 boxes weighed 48lbs a piece, full of trading cards for a buyer from EBAY. 2 of the 3 packages made it there (though they were never signed for) and the 3rd went missing. I got a letter in the mail with labels cut from the missing box, and I'm talking pieces of cardboard still attached, with an “Oops, we lost your package.” So I filed the claim stating I want the package found and delivered to the buyer, but have gotten nothing from this. I've called and called and called for 3 months now and still have gotten no new news or anything at all. They just keep telling me they will look and that there is nothing else they can do. In fact, they had completely forgotten that they were doing a search for the box and started a new claim. Thanks for all your help USPS. I will now be taking my business elsewhere.