USPS Reviews

Next day, 2nd of Sept 2010, I called again 1800-ask-USPS: no updates on the tracking number. Update: Arrival at Unit, September 01, 2010, 10:20 am, CHICAGO, IL 60604. Got the consumer affairs number 612-, but I am unable to locate what happened. They provided me with consumer affairs number in Chicago. Called consumer affairs office and spoke to 3 agents. They are unable to help locate the package. They provided me with the LOOP mail facility number. Called the number (312-xxx-3530/3533/3534). They responded and provided me with verbal information as follows: “We attempted to deliver your item at 11:43 am on September 01, 2010 in CHICAGO, IL 60604 and a notice was left.”

All day passed with no information. Agents got my number but never responded back to me. One of the agents asked to call back tomorrow morning. On the 3rd of September, I called the same USPS LOOP facility. The agent says packet has been delivered. We don’t hold any packets/mails here. Called consumer affairs. Agents start screaming on me over the phone: “We don’t have information. Contact USCIS. We have left the notice and they have to come pick it up.” I asked to connect to her supervisor: no supervisor and no other agents to transfer.

Called USPS LOOP facility in Chicago. I was put on the hold and left no response for an hour. I called consumer affairs. The same agent starts screaming no information, just the LOOP facility number to provide. I called LOOP facility Chicago post office again and asked if they are willing to help me or not or just want me to keep calling just to know if the mail was delivered. So updated with this. Now the information is different: packet has been delivered but no delivery confirmation. Agent asked for a fax number to fax the delivery confirmation label. Nothing so far. I’m still waiting.

My other friends mailed the application the same day in the evening and it was accepted by USCIS next day morning at 10:30 AM (FedEx and UPS). That is what I called service. I called them to see if they can help me move this packet out of USPS and mail to USCIS. But USPS has the most disgusting staff to deal with. USPS needs to conduct training sessions to their illiterate employees and teach them how to talk to customers.

I hope these people monitors the calls. They have the rude people sitting around all over the place who just don’t know what they are doing and provide any help to their customers. I would recommend not using this service at all and don’t even try to talk to any. Most unreliable, irresponsible and careless staff. They don’t know what they are doing. My application was delayed and as per the guarantee, the mail was never delivered before 12pm next day but instead was sitting somewhere else. I lost my money, my application is late, and my processing is delayed.

On the morning of September 3rd I received a telephone call from the secretary of the superintendent where I applied for the job. She was nice enough to call and let me know that while she saw on my envelope when it was supposed to be delivered, it was not delivered until the morning of September3rd, exactly 2 weeks after it was guaranteed to ship. The secretary who called me told me the mail person who delivered the envelope told her that I did mail the package correctly, but somehow they thought it had been shipped, until they realized it was still lying in the bin at the post office (for two weeks?).

The secretary also went on to tell me that while I was qualified for the job and they liked my resume, it was unfortunate that being they had to fill the position quickly it was too late and someone had already been hired. I am trying to figure out what could have happened. I never thought that the United States Postal Service would have been this unreliable.

I applied for a job using the USPS express mail package. This job was very important to me both financially and to move forward in my career, especially being that at this time in the economy there is not a high demand for jobs in my area. I was informed that while they would have been interested in me getting the job, it was not possible because my express package was received two weeks late. I don't understand what could have happened and I feel that this incident truly cost me this job.

Does anyone have any ideas what can we do to get this delivered to its destination or returned to me. I have called and sent e-mails to the post office on several occasion and have claim numbers. Please advise. I have lost United States passport plus check for 110 dollars.

I then stopped receiving mail. I called the post office after a week of no mail. I spoke to Herb and he informed me that my eight-month chihuahua was out, and they could not deliver the mail that week. This was not true. I told Herb that I would make sure that the puppy was in the house. Two weeks later, I was still not getting mail. I have never received a notice that my mail was stopped. I went to the post office and spoke to another supervisor named Charles and now, he is telling me that I have to get a P.O. box. This is ludicrous. This is not the reason my mail has not been delivered. The mailman has a grudge. Please help.

The USPS in Phoenix repeatedly returned the item with the false claim that I was not at the address and the item was not deliverable. I repeatedly confirmed with the company that my correct address was printed on the shipping label. A complaint to USPS customer service did not help resolve the problem. I got so frustrated that I just cancelled my order.

As a result of the prostate formula not being delivered, my health could have been put in jeopardy.

During a previous unsuccessful trip, I was told by employee Christine, an appointment was not needed, when I specifically asked. I have my trip planned and paid for, but they are making it impossible for me to get my passport, without paying expedited fees. I have been turned down four times in getting my passport application processed at this post office, and I have complied with everything I was told to do.

Due to being stalled so long, I have to find another agency that can process application for me. I'm going to end up paying the $70 expedited fee I was trying to avoid anyway, and pray it comes in time. I no longer have faith in the US postal service. They let me know to my face that the other people waiting in line, was more important than what I needed to do.

When it happened the first time I didn't complaint, but please have notice of this person. If you want to check his behavior, you can send some Chinese guy for any kind of service to him; then you will see his rude behavior towards consumer. Thanks and hope to bring my complaint in record. This kind of service providing can damage US Postal image.

At the Cooleemee Post Office, I feel attacked every time I go there. I feel that it is racism. This small town is mostly white. They do treat others as they want and I'm tired of this behavior. I felt very hurt and helpless, I cried.

Each time I am given another number which ends up being inoperable or leads to the same number above given. I was referred to the Claims Department, the General Accounting Office, and the Consumer Affairs Department, all of which are the same voices and same office location. I have received threats from the Americas Servicing Company agents, but they sound like gang bangers using the foulest language in Spanish. One time on 8/19/10, a fellow in the background was screaming to the caller, "Get her on the phone, my boss is on my back, **".

I have called again Friday, and I was told that I shouldn't have written that letter, because I don't know who they are by a Mrs. **. She told me her name was Beverly ** on August 20, 2010. I am getting foreclosure notices in the mail and delivered to me UPS by the regular mailman (Kim) who delivers in my neighborhood. He wouldn't explain why he was delivering it. I am very afraid for my future mail and the money I need to restore my account. I have all proofs of certified mailings for each of these mortgage payments. Each one was signed and received by a Corbin ** (a stamped signature).

After speaking with someone at the 800 number, I did start to receive mail piece by piece, and if I didn't receive certain types of mail, I would go to the old address (pay stubs) sure enough, there they would be along with my paid subscription of magazines at the old address. I would start receiving mail again come time again for pay stubs go to the old address and same thing, there they were. I came from the Post Office today, August 27th 2010, in Conway, SC 29526 and asked to speak with the head postmaster. I was told by the clerk that he was on vacation, so the clerk suggested a supervisor and I said okay, I'll try. She proceeded to find out what the problem was which was also a waste of time. She said that she knew the problem and it was that the postal carrier for that area is on vacation which I knew was a crock. Someone else came to the window because the supervisor was having lunch. I told her the problem, then she left and came back stating that she could not find the address change in the computer but she would fix the problem.

So after waiting, a man came to the window with a piece of paper acting like he did not want to wait on me. He identify himself and did not have a name tag on; I took that he was the supervisor on duty at the time. He practically closed the door on my face and said that he would be right back. He came back to the window and brought a piece of paper asking if I were Stacie ** when my paper work stated ** and told the other clerk it was mail transfer for the whole ** Family. He proceeded to tell me that the address I gave him was a postal box (like a rental from the PO) I told him no, it was not a postal box.

My old address was and had been for ten years or more ** and he told me no, it wasn't. He again acted like I was a problem that he had to wait on me. He wouldn't listen to the problem and was in such a rush rubbing his eyes and face like get out of my face and was kind of hurry.

This has been a long going problem and I want the matter resolved. Since I didn't get anywhere with the postal service office on site or by phone to the 800 number, their office gave me for complaints and they put me off on this office. I would appreciate a response to this matter. They wouldn't want their mail out there just floating around somewhere. I work third shift and should have been getting my rest but I had to drive across town to try and get my mail transfer resolved.

The website stated that any issues regarding failed attempts be reported immediately to a representative at 1 800 ASK USPS (275 8777). I called on Tuesday, August 24, 2010 to report failed delivery on the item paid to deliver before noon and was told specifically to contact the USPS consumer affairs department at 312 983 8403 between 8:00 am - 5:00 pm to report the specific incident. But first I asked if I could pick up the parcel in person at the carrier location.

I was instructed to call 773 772 4734 between the hours of 8:15 am -6:00 pm for the Wicker Park Post location at 1300 N Ashland Ave to ensure the package was held there and that I may be certain to pick up the package at this location as all packages including PO Boxes, commercial packages, residential packages, overnight, expedited or other packages come to this location only. At the time of speaking with this representative, it was past 5:45 pm. I called the Ashland location at 5:50 pm, no response. I called at 8:20 am again with no response. I resorted to going to the Ashland location in person to inquire about retrieving my package only to find out that the sign on the door says the Ashland location opens at 8:30am, not 8:15am.

To my disadvantage again, I was told by the attendant on duty that no packages are ever sent to the Ashland location with the exception of packages sent to PO boxes only. Additionally, she handed me a photocopied and cut piece of paper indicating the actual location (Wicker Park Courier Annex on 1419 Carroll Street) to pick up any packages addressed to recipients without a PO Box. Moreover, she claimed that she and several postal employees at this site had "repeatedly informed the corporate offices that the 1300 N Ashland location only holds packages for PO Boxes."

So not only has the entire day of August 24 been wasted on waiting for a package that should have arrived at noon, the entire morning of August 25 has been wasted for specifically confirming to 1 800 ASK USPS that the package was sent to a residential address (not a PO Box) which they should know where customers can pick up packages not linked to a PO Box and therefore, being given the wrong location information by corporate offices and then by being redirected a second time to go to the Carroll office. Both locations are in opposite directions of my home and required over 2 hours of travel time. This has significantly disturbed my and my husband's working days and now requires me to physically go to a third location to pick up the package. I reschedule all of my appointments for that day and missed on several client/business meeting translating into hundreds of dollars.

I called the Wicker Park Courier Annex several times after returning home from the Ashland post office with both numbers given to be busy. I continued to call to try to get online with a live representative and finally spoke with a female. I described that a package did not arrive at the stated time and I would like to pick it up in person. After explaining that no notice was left and there is no indication of attempted delivery, I asked her to check if the item was at that location. After 5 minutes of silence on hold, she comes back on the phone to tell me that she indeed does have the package at the Courier Annex and she is holding it in her hand. I confirmed the package tracking number with the one I used online, I asked her name (Miss **), I asked her to hold onto the package and not to send it out as I will be there today, August 25, 2010, as soon as possible to pick it up in person. She told me that would be fine, that she would hold it and reminded me that office closed at 3:30 pm. After 45 minutes of transit, I arrive between 1:00 pm -2:00 pm at the location only to receive a disgruntled attitude and snark from a woman at the counter who had the same voice, demeanor and poor tone as the woman on the phone.

Upon arrival, I had to explain the entire situation again, I gave her the item tracking number I used to check status online. I gave my ID card and proof of residency in Chicago. After 10 minutes of disappearing into the backroom, and with a line of 3 customers behind me, she came back informing me that I should have gotten the notice claiming delivery. Alarmed, I reminded her that no notice was left regardless of the online tracking status note. I asked her where my package was after giving her all the necessary information and she said that it was already sent out! I specifically asked a Miss ** to hold the package and yet it was sent out anyway.

I explained to her that I asked to have it held for my personal retrieval, and now it was going to be delivered to my home again, this time with nobody to retrieve the package because my spouse is at work and can't miss more time off and because I am at the courier location to pick up the item. The woman I spoke to in person dismissed me and told me that I should "try to catch the [mail carrier] if I wanted to get my package", implying that I would have to run after a mail truck in my neighborhood right now or come back to the WP Courier Annex to retrieve the package again and miss another day of work! At that point, I asked for a phone number of her manager (of which she refused to give me only until asking her a fourth time), and finally for her name, which she claimed to be "Miss **". She could have been protecting her real identity.

I left the WPCA, another 45 minutes of travel, came home and called Consumer Affairs for USPS, explained the situation again and was put on three-way calling with the WP Courier Annex to find out that the postal worker I had worked with was named "Martha", a.k.a. Miss Martha **. Martha had claimed that someone else in the office "read it wrong" and insisted that the mail carrier for my neighborhood (Wicker Park) was done with their route and in transit to return to the Annex. This would indicate that redelivery was attempted and that another notice was left on my door, or in the mailbox regarding the package. Again, no notice was left and again no indication of an attempted redelivery. The woman at the Annex claimed that the package would be waiting for me (again) this time and that I could pick it up. I told the Customer Affairs rep this information and that I would not be able to retrieve the package for a second time at the Annex location that day due to more lost work hours.

The USPS Customer Affairs rep called the annex again to request redelivery of the item immediately to my door. I waited on the porch of my apartment for the next 10 minutes, and moments later a mail carrier arrived at my door with the package. I had asked him if he was done with his route and was on his way back to his main warehouse. He said that he was far from finished with his route. This shows again that Miss **/ Martha (African American woman in her 40's, 5'4") was going to insist I return to the site only to tell me that the package wasn't going to be at the location again because it is still with the mail carrier and thereby waste my time and money.

Then I noticed on the forward label that my company name was incorrectly entered into the USPS system. A&T Court Reporting was incorrectly entered as ATT Court Reporting. Then in addition, my better half got a call from his previous employer, who had mailed his paycheck two weeks ago, saying it had been returned to her stamped undeliverable! It had his name, the correct address (no forwarding label required) and it was returned. I have multiple checks due in from attorneys, which I have not received as well. If it was just one small slip-up, I could probably just go on with my life. But this is supposed to be one of the most efficiently run entities in the government (which is saying a lot in this day and time) and so far, nothing has been done correctly on their end.

Now, we have August where I have confirmed three people send money orders all to the correct address and not received. Last month, the last priority mail cost me over $37 to replace the check!! This month, I have three people who have to file a claim and wait 21 days before they can issue new money order and that's providing there is no problems. Let alone my owner have to wait another 21 days for their rent! This is costing me and my business in a more than horrible economy! What in the blazes is going on?

Supplies are not restocked. Help is not available even when I try to help myself. It is an absolutely disgusting way to run a business. I left absolutely furious after having wasted 55 minutes and then I still needed to drive to the River Forest branch where a helpful woman apologized and had me on my way in 10 minutes.

First of all, most of my clothing is now gone. All of my winter belongings and shoes. Pictures I have had my entire life are gone, causing me extreme emotional damage. The contents of the box are too expensive to purchase again, and the sentimental memories I had in that box are impossible to replace.

We would not have sent the package priority mail if they didn't need it so fast. I have sent other mail regularly and they have received it in the proper time. I paid for service and am very disappointed in the hub in Orlando, Fl. I have called every day to try to find this package with no luck. I call the 800 number and get nothing but a run around; they act like they don't care to even help the customer. Also, the priority sticker was put on my envelope and not in one of the packages. This is very poor customer service.

I went to the post office to request that they should at least check the package as their routine job. But the person who mailed my package refused to cooperate and told me that it's not her job to even look around the package. Also, I tried to talk to her supervisor and bring to her attention that they shouldn't mailed any open packages. But she defended her employee and did not want to admit or improve their service.

I spoke with a lady and she looked through everything again and told me because it was stuck in customs, that the guarantee did not apply and that I was not entitle to a full refund (or any at all). I went back to the Post Office a couple days later and told the window clerk what happened and he could not believe it. His exact words were, "That's ridiculous. If they are going to say that, then the guarantee is bogus" and that I should contact consumer affairs. I could completely understand if it was an act of god or mother nature, but it is not my fault that the customs department did not do their job properly. A guarantee is just that and there were no conditions mentioned that would nullify the guarantee. I have heard of many complaints about the USPS, but never had that many problems, but this is something I just don't think makes any sense or is fair. Thank you for your time and any help you can provide.

So now, I have nothing to give her for our anniversary and the USPS can't find any track of it. Amazing. It got to states. It landed in Atlanta GA. It's gone amazing. How much money do you think the worker will make when he/she sells my stuff I bought my wife? Thank you USPS for serving us who defend America. Risk my life, lose my family time to be over here in Iraq/Kuwait, so you can charge me 60 to send and loose 500$ worth of stuff. I put the insurance at 300 cause. I didn't think I had to worry about my military stuff box being broken apart to get robbed. So thanks again USPS for stealing from the troops you pieces of [garbage]. Lost 500 worth of nice stuff, I cannot buy again. Ruined my wife's and my 5 year anniversary and also have given her and I the run around. Stuff is gone thin air.

Another thing. I called yesterday and was told my package was definitely at this office, and that I should call first, before going there. Well tried several times. All I kept getting was, "leave a message", immediately followed by: "sorry, mail box is full". What in the world kind of place of business, a government operated one at that, has the mail box full so that customers cannot even leave a message? And why is it no one was available anyway? Surely when I arrived there, ONE man was at the window, while us customers in line could hear a lot oh hee-hee, and ha-ha coming from the back. In conclusion, I'm not going to just let this go. I filed a complaint: Complaint #CA102818108, and will be following up on it too. IF I don't get any results soon, I'll continue on until I do. So no. I'm not one of those who's going to simply just go away. Something should be done about the "beyond lousy" service.

After that, I refused to deliver anymore mail for him. I simply put the mail back in the box and put the flag up. Shortly thereafter the problems began with, first, leaving the mailbox door open and, next, actually yanking the mailbox door off the mailbox and leaving it on the ground. (The last time, yesterday, there was a new credit card in my mailbox, inviting all to shop on my dime starting with my mailbox.)

I gave all the additional information earlier and won't repeat it all, but I did feel that this additional insight into why might be helpful. I appreciate anything you can do to address this problem so I can go back to not thinking about my mailman.

I have days when I don’t receive anything and other days that I receive dated material that the return date has already passed. If the USPS can’t get the job done they should be fined heavily and be forced legally to assume some responsibility for their incompetence. The first step would be for the federal government to not allow (freeze) any and all increases in postal fees that they request until which time they can prove that they can competently accomplish the job we are paying for now.

I mail my house payment every month, same day. Some months the mortgage company gets it, some months they don't. There is no rhyme or reason to this. This is completely and utterly unacceptable! It is these peoples' jobs to deliver and pick up our mail correctly and on a timely basis! If most of America did their jobs like the USPS does theirs, this would be a terrible place to live!

I went to my neighborhood post office, Victorville, CA, and submitted the paperwork to the supervisor there. She told me that there should be no problem. I should receive an answer within two weeks. It has now been almost two months and I keep getting the run-around. I have submitted all the required paperwork at least twice. I now know why people go postal. It's not the postal employees, it's the people they spin around and around to get what they are entitled to. I had $400 worth of insurance on the package. All I want is to have them stand by their policy and pay for their mistake!

Why should I pay for services or something I am not getting? The service has gotten terrible and I have found that private carriers and e-mail is the way to go. It may cost you the same or a little more but you can almost bet you will get your items and it gets to where it needs to go. I am through with using the us mail.

My tenant is disgruntled. The POst master insisted that this is nationwide USPS guideline, and she could not change. She seems to be setting her own rules in her little empire. She believes she is unaccountable to either the public (she is a public servant), or just reasonable common sense. I want delivery to my house, regardless of living on a dead end street (incidentally there is plenty of room to turn around), and I want my tenant to receive the same free PO box that other residents have. As I see it, either they deliver (preferable), or they offer free PO box for all, regardless of ownership status.

We live in a craftsmen home that does not have a mailbox, but instead a slot that says "Mail" off to the left of the door. It seemed trivial at first, but our mail person would fold our mail in half and leave it sticking out of the slot. Not only did this result in damaged mail and folded magazines, but it left our mail outside the house and not secure. We left her a note asking her to "Please push our mail completely through the slot". Again my roommate was sitting in the living room and as she came with our mail, she grumbled, "It doesn't fit!" and left our mail folded in half and hanging out of the slot.

After she left, my roommate walked outside and noted that she stuffed all of our mail (including a couple magazines) into the slot all at once. He also noted that each individual piece of mail fit perfectly through the slot (had she tried to put them in one at a time). In an attempt to make things easier for our letter carrier, we took the basket from inside and placed it outside with a bright colored note that said "for large mail". It was decorated with different colored smiley faces. We still receive our mail folded and hanging out of the mail slot. I don't know why our letter carrier has such hostility toward us. I plan on going to the post office in person and filing a formal complaint. I feel that she is blatantly inconsiderate and I do not trust her with my mail.

Whenever I call to get some kind of resolution, the person answering the phone states that someone will call me back. I never hear anything back. A little over a week ago, I mailed two items. One was a check for my garbage service, the other was an envelope of pictures. The check went to a different part of the metro area where I live and has not yet been delivered, causing my service to be interrupted. The pictures went to Iowa and I was told by the person who stamped the pictures that they would have been delivered two days ago. Because my postal carrier frequently leaves my outgoing mail in the box, I have had my garbage pick up service interrupted, I was denied unemployment for failing to return the documents requested. The unemployment documents not being picked up caused me several weeks of headaches dealing the unemployment appeals process.

I called the post office that day to complain and they did not respond. I called the post office several days later to follow up. I was told I could speak to someone in tort, but they refused to tell me how to fill out a complaint. When I called the supervisor and spoke to him, once again, I was told there was no form that could be completed. This morning that same mailman delivered my mail although he physically injured me.

My wife was assaulted by this abuser and also has an order of protection against the very same person. The people at this Queen's Village Post Office have not done their job properly and act like we are bothering them when we try to rectify this problem. This is an ongoing chronic problem. My wife is responsible for managing the estate and the mail is an important part of the information gathering process so that the estate can be properly handled. Also, the 97-year old protected person should not have had her personal mail sent to her abuser. The USPS doesn't even act like they care.

My job is not the kind of job I can be late. I asked the guy if I could pick-up the package since I was already there at the PO. I was told that if I would have been a nice guy he might have given me the package. But because I'm not a nice guy he's not going to give me any package (that's because he proved that I have plenty of time to come early next morning). While he was talking to me he was smiling to some other USPS employee in the same office (I didn't see the face). I told him that he is kidding me and then he closed the window right in front of me. I tried make him explain what exactly he meant by being nice. Then I left angry and I told him that this is a rude behavior. I also told him that I'm going to report this to his supervisor Joe. He didn't care. Some girl, scared, opened the window to see what's going on. What's going on?

This particular incident I am writing you about is regarding two packages of insulin that arrived at the post office mentioned above on 7/31 and were not delivered to me until 8/6. No notices were put in to my box, no call, no nothing. There is no explainable reason why my insulin sat on their shelf and melted for 7 days. I have written them letters and begged at the service counter. I have been sassed by a young lady at the counter and ignored by the management. This has got to stop, please.

I drove my father-in-law to the post office to pick up his package, and here the frustration begins. My father-in-law told the desk clerk he was guaranteed a delivery by 3 pm. The response he got was, “You never waived the signature.” My father-in-law has a right to be ** at this point and started to yell at the clerk. The clerk rolled his eyes and went to the back to see if the package was even here. The clerk came back and simply said it was not there. Before my father-in-law completely flipped someone higher on the food chain, he came up front and told my father-in-law to go check with information.

My father-in-law put his foot down and said, "You go check, you're with the postal service!” Someone even higher up on the food chain heard the yelling and made a call. This person said, “Well the person, the carrier isn't back yet and he didn't know when he would be back.” Everyone who knows me knows it takes an incredible amount to make me lose my temper. I piped in and told this guy, "You better call him and tell him to get back now!” He could clearly see we were both near our boiling points so he asked us to move into a side lobby.

We walked over there and it took a few minutes for a supervisor to slowly walk up to the window. My father-in-law started to tell the supervisor about the situation about how the carrier didn't even try to deliver the package as promised, and how desperately he needed his pain medication. I piped in again and said, “You can see my apartment from the street, and you can see my apartment from the mailboxes! There is no excuse for his (the mail carrier) laziness!” You could tell by the look on the supervisor’s face that he did not care in the least bit. I almost lost it at that point. The supervisor could probably read my body language and said, "We'll see what we can do."

A couple of minutes later, a lady brought the package from the back and asked my father-in-law to sign and print his name on the card we got in the mailbox. My father-in-law was shaking at this point because he was in so much pain. My father-in-law signed his name and gave the card back. This lady asked him, “Sir, can you also print your name?” Prompting this reply from my father-in-law, "Are you kidding me?!” I told my father-in-law to go sit down before he got even more upset. He was shaking with pain because he has been without much needed pain medicines for two days. The postal employees fumbled with this scanning machine for over 5 minutes trying to get it work.

My father-in-law shouted, “Can I have my medicine now?” He also included a few colorful words which I will exclude. The supervisor told my father-in-law he "understood" why he was upset and he needed to stop cussing. My father-in-law managed to keep quiet after the woefully pitiful attempt to calm him down. The manager finally handed me the package with a look of contempt on his face. I bet he was thinking, "Who are these people who have the audacity to demand that I do my job?”

This is the good enough for government work attitude that I get increasingly sick and tired of! They can blame congress all they want, but it’s no wonder they continue to go billions deeper into debt. My father-in-law sat there shaking in pain, and the postal employees could clearly see his pain. They couldn't care less and took their sweet time fumbling with this scanning device. My father-in-law was on the verge of tears. He was hurt so badly. He would never admit this to me, but I could tell he felt humiliated looking like he did in front of me.

I have been testing for various different law enforcement agencies. These particular jobs test and hire once a year. I have been told that letters of acceptance or letters scheduling me for further testing with these police departments have been returned to their office. Applications for school that have been sent out to my home never arrived. The point is, when I miss these responses from possible employment, because of the work field i'm applying to, I will have to wait an entire year before I can reapply. The Cook county sheriff merit board, the most important job prospect to me, has been attempting to contact me via mail and the letters they have sent to my home never arrived. Letters from the Department of Veteran’s Affairs never arrived to update me on my disability claim.

Here's an example: Sat, July 21, I saw the carrier pass by my house. I ran down to my gate to ask if there was mail for my address, she turned and replied, "YUP"! The mail carrier had mail for my address but walk right pass my house as if it wasn't even there! It was not dark outside. About 1:00pm, there was no snow/ice on my walkway, no pets and the gate was wide open but she walked right by my property, not even slowing down! I do not know why this carrier insist on not delivering my mail to my house and would like to have this problem rectified once and for all. I've missed important letters, bills, checks, etc., due to this problem. She's even left my mail wrapped in a rubber band in the spokes of my gate, so I come home to my mail spewed out all over the sidewalk by the neighborhood kids! I do have a mailbox affixed to my home but the carrier refuses to walk to the house to put the mail inside the box! Why?

This has been happening for a while now. I've lived here for 3 years and have had more problems with mail delivery at this address than I ever had over the 12 years I resided at my former address in Hyde Park. Any assistance with this matter would greatly be appreciated. I just want to receive my mail. Isn't that some sort of law? Thank you.

On June 11, 2010 hold mail was requested by me to end June 16, 2010, and I arranged to be at home all day on June 16, 2010 to receive the volume of mail expected to exceed the capacity of my mailbox. The day before, when I returned home from travel, staff in the apartment complex office knew I had been gone because the mail carrier had told them of the hold mail. On June 16, 2010 at about 1:45 p.m. as I left my apartment I saw the regular mail carrier for my address driving away from the mail box cluster where my mailbox is located but when I opened it there was no mail at all.

The mail carrier was at the next cluster and when I walked to that one and asked him where my hold mail was he reached to his left without needing to look, picked up a folded 8 X 11 printed sheet, removed 4 pieces of mail from the fold, and handed it to me. He kept the sheet of paper and didn't mention my hold mail but when I did he said "You got a lot of mail!" His tone of voice, facial expression, and body language conveyed annoyance and resentment.

I replied that I stayed home to receive all that mail and asked him why he didn't bring it but he refused to answer. About 15 minutes later I was at the recreation center of the apartment complex when I saw the same mail carrier with a large quantity of mail under his arm open the locked swimming pool gate with a key attached to a chain with all of his other keys, then unlock the recreation room door with that key and enter. There was no one in the room and it is not the address for any postal customer. He emerged several minutes later and left the way he came in, again with his own key unlocking the pool gate to exit. The key is not needed to access any mailbox on the property or to access the path to any mailbox, including the apartment manager office.

This complaint, for which there photographic evidence of the mail carrier at the recreation center with a large quantity of mail, seeks an end to willful misconduct by this USPS employee who: Violated postal rules by knowingly and deliberately failing to deliver hold mail after the hold ended. He knew all about the volume of mail which had accumulated and there were no events or conditions preventing delivery of the mail. Violated postal rules by knowingly and deliberately confiscating mail in his possession in the USPS vehicle instead of delivering it to my mailbox, handing it over to me in person only after I asked for it. Again, there were no events or conditions preventing delivery of the mail.

Violated postal rules by requesting and keeping under color of authority as a mail carrier a key to access private property which is not the home or business address of a postal customer. Violated postal rules by carrying mail into a building which is not the home or business address of a postal customer. Violated postal rules by telling an unauthorized third party when my mail was on hold, a violation of the federal Privacy Act. "The value of the swimming pool as one of the amenities which I used to enjoy by paying rent for the apartment where it is located has been severely diminished because of the mailman whose very presence there is distressing.

The week after the events described above, in which the mail carrier saw me photographing him engaged in misconduct, the same mail carrier entered the gated and locked areas again and used his camera to photograph me seated next to the pool, accompanied by his verbal taunts. Clearly, one reason FedEx and United Parcel Service are beating USPS is that they don't coddle employees who engage in such sociopathic frolics. The water meter reader doesn't roam about the gated and locked swimming pool and recreation room. Neither do United Parcel Service or FedEx drivers. Millions of employees all over the planet do their jobs every day without disturbing their customers at their homes in order to perform their bodily functions.

The Local Duty Inspector in Tucson, Arizona has received my complaint about this mail carrier misconduct but after several weeks the U.S. Postal Inspection Service division in Phoenix has done nothing but write an initial letter stating that I "...will only be contacted if additional information is needed", plus a final letter stating that it is imperative for the mailman to use the recreation center, and falsely claiming that he needs a key to that area in order to deliver mail to the office. First of all, there are no doors or gates hindering public access to the office door from outside the property. Second, there is a mail slot in the wall next to the office door, as well as a locked large parcel mailbox exterior to and a couple of feet from the office.

Recognize that this mailman is fabricating reasons to justify the superfluous fringe benefit of having his own key to the swimming pool because he has an obsessive ulterior motive. He is clinging tenaciously to ongoing opportunities to ogle girls and women in swimsuits, a fetish he can indulge in almost every month of the year here in the Sonoran desert. This is even more alarming given his documented history of bringing his camera to the pool and photographing people there. The value of the swimming pool as one of the amenities which I used to enjoy by paying rent for the apartment where it is located has been severely diminished because of the mailman whose very presence there is distressing.

When I stated this in a conversation to the Eudora Post Master, her reply was "they can do it". She suggested moving my mailbox to someone else's property, That's ludicrous! I have had conversations with the carrier in the past where I instructed him to never exit his vehicle to leave packages and to just leave me a notice and I will come to the post office to retrieve it, but still he will pull up to my house and make his attempt. I've even seen him mace my dog through the window of his vehicle, which is fine with me but unnecessary if he would just honor my request to not put himself in harms way. I believe I have done all that is required by me.

My animal does not leave my property and only goes to the roadside. My question is, what are the the laws governing the USPS concerning delivery if you are following the mailbox placement guidelines? What are my options besides cowering down? I believe I've done whats necessary to keep the carrier safe just short of keeping my animal penned up at all times. That's why I moved to the country. I am a Deputy Sheriff in this county. I am expected to exit the safety of my patrol vehicle at all times regardless of the hazards, which they are not. So, needless to say, I lack sympathy. Thank you for your time.

When I asked the carrier to show me, she said the postmaster needed to come out and show me. Thus far, we cannot get anyone to come out to her residence. All of the suggestions that I made to the carrier were met with "I don't think I can do it that way". So is there no resource except for my elderly mother to keep walking down the road to get her mail? It is very treacherous in the winter with the snow and ice. Nothing has been done thus far. I cannot get anyone out here to show me where to put up a box and they told her the present mailbox needs to be upgraded. I will not put a new box up 40 yards down the road because the mail delivery person doesn't want to stop there. I think they are supposed to have lights on their cars to get the attention of other drivers but this delivery person has none.

This has been going on for almost a year now. Who should we contact now? Playboy claims that they have received some of the issues back and they have been marked "undeliverable". We receive all of our other mail just fine. We have lived at this address since the house has been built (for 9 years). I get my Woman's Day magazines like clockwork; as well as my son's Family Fun magazine that always comes on time every month. My husband also gets Motor Trend Magazine with no problems.

My box had fixed and she was holding-back my mail without my knowledge. I then told her that I am disabled and when I live in other towns by Doctor's note, the mail-carrier brought my mail directly to me, as I am unable to walk most of the time. I told Maribell that I had a doctor's note that states that my walking is limited and if the P.O. could work in helping me retrieve my mail to my door. Maribell told me that she would never do such thing even with a doctor’s note. Can she ignore my Doctor's note? I have called the P.O. 800 numbers and they are just as rude, if not ruder than her. So my question is this, what does a disabled person do with a doctor’s note not being able to walk and the Post Office will not accept these doctor’s note?

On July 17th, my daughter, the recipient of the package, was home until after 1 p.m. waiting for the package. I called all afternoon trying to locate the package because my daughter said it had not arrived nor had the security desk called her. After 5 p.m., I discover online that a notice had been left at 11:30 a.m. Why was a notice left? Where was it left? I tried to find out answers from the toll free postal number and called Atlanta PO which was the destination of the package. I was told to go to my local PO and I would receive a refund for $24.70. Well, I visited my PO on July 24th and I was told he couldn't authorize a refund or could anyone due to the online notice receipt stating a notice was left at 11:30 a.m. What kind of customer service is this?

I asked for the manager she was it. I advised her that what I overheard was un-necessary, here say and unacceptable to be discussing gossip about a client in the lobby of the post office where everyone could overhear including myself. She agreed with my statement and apologized. I then stated I wanted to have my box re-keyed now, as I am still having problems with my mail delivery as my husband has the key and will take my mail as he has done in the past. She told me that would be $30 and referred me over to Jeff. Jeff helped me with the key change, confirmed what I overheard was a conversation about me and my problem apologized and advised me that the mail delivery would resume.

I thanked him for the help. Told him I was very upset at overhearing their conversation so openly discussed in the lobby full of customers. I asked him to provide Annette's full name, her manager’s name. I fully intend to proceed to complain to the postmaster on Monday. I also fear my spouse will have all mail forwarded so I now need to get a PO Box. It is extremely disheartening that this occurs in a federal building no less in front of customers. Gossip, here say and insulting words coming from someone who knows nothing about you or your situation, talking about someone that just happens to be standing in line. Was that luck or misfortune I am not sure. Regardless, I am disgusted.

We live in SW Arlington in a small, six-house cul de sac. I just turned 50 and have been disabled for years with a progressive neuromuscular disease. I am a lifetime Arlington resident. Funny, they still walk the mail in central Arlington, but claim our area to be a rural route and "they don't have to get out of their truck if they choose not to"!

Funny, I thought we lived in the middle of Arlington, too, but they call it a rural route to get around the standard. Our cul de sac is tight, so there is very little room for any cars parking in front of homes, and mind you, this is a nice neighborhood by Martin High School. Our yard is pie-shaped, as two other neighbors' are (easily viewed on Google Earth). Therefore, basically in the front, there is only a driveway that is maybe 10 feet, the mailbox, maybe 12 to 15 inches, and then the next driveway. In my case, there is also a fire hydrant 10 feet from mailbox.

I have literally measured my housekeeper parking in front of the fire hydrant (illegal number 1) and she has been more than 10 feet from the mailbox rule, and the carrier will still skip our house. I had a new bathroom remodeled two months ago, and had a construction truck/trailer in front (nowhere else to park), and she skipped for several days with no warning, no courtesy - she just drove on by. I chased her down one time when I saw her.

I just had major back surgery last week, waiting on equipment, other deliveries, and particularly, medicine. We were skipped again because my husband's truck battery went dead when he pulled out of the drive and had to take my car to get me from the hospital. Not to mention delivery of durable medical equipment. Yesterday was the last straw: the FedEx truck and Schwan's arrived at my house at the exact time, parked right in front, of course. There was no mail, and I was expecting medicine. They are running two routes, apparently, which is not my problem.

When it first started and I didn't know what was going on, and was concerned over my mail, I called the Melear Station in Arlington to speak to the director (postmaster?). When I spoke to Betsy (who was just transferred here from New York), I told her my address, and she immediately went into a hateful, mean tone and was downright rude and ugly to me, telling me they can do what they want. I explained how respectful we are but "things happen," and also tried to explain the layout of our cul de sac.

She said, "Too bad - not our problem." Then when I asked why she was being so rude and not helpful, she stated "I don't have time to sit here and tell you all the USPS rules and regulations." She also told me they don't have to be corteous and provide any type of notice of problems. I ended telling her that they had no customer service. She was rude and the carrier was just downright lazy!

I am going to put a sign in my yard for my neighbors to see. However, several are having the same problems, and I have a call to Saul ** and Becky ** to get this brought out into the open. I've experienced undue stress, lack of receiving medicines on time, discourtesy, the insecurity of whether or not I will even get my mail, receive wrong mail, or have my neighbors receive my mail. They have no human courtesy or customer service. They're lazy, rude, and just make it clear that they don't care what you think.

Postal Workers are civil servants and should do everything possible to provide the best possible service to their customers. Denial of said receipt presents a serious problem for the Bank since many of these letters contain payments of taxes. They need an actual receipt containing the Date and Time the letter was posted, as proof Tax payment remittance. I am sick and tired of being denied the services I am entitled to as Postal Service customer.

If I were to to walk with unstamped certified letters, the Clerk would scan the Certified Letter Receipt and printout the metered postage and issue me a receipt. Here's what I don't understand, the Bank attaches the metered postage with full postage due with fees & attached receipts. They've already done most of the work. I believe the Postal Service are required to provide the customer w/ a scan and issuance of a printed receipt of the transaction.

My first complaint in July went unanswered so I logged a second complaint when members of my daughter's soccer team said they had mailed me checks for team fees and I had not received them. At this point, I got a call back "voicemail" and the supervisor, Crystal, dismissed the problem stating they had a piece of mail from my brother and he'd obviously not mailed it at the time he claimed. (FYI, to date, I have still not received two mailed checks from those team parents!)

The item the supervisor referenced was not the original piece of mail. It was an invitation to his daughter's first birthday party. When I received that piece of mail, there was a form stapled to it stating the case was closed and dismissing it as an error on my brother's part not the postal service. Again, this was not the original piece of mail I'd complained about. I contacted the supervisor again and logged the complaint again. At this time, I also stated my irritation that the USPS was so quick to dismiss any consumer complaint as user error and not take responsibility for any mistakes the USPS was making. I was assured the problems would be corrected.

On July 27, I received a piece of mail from my brother with a post it note on it with a hand written note. On that note, there was a Bible listing and a very snippy comment about how this was my brother's mistake not the post office's. In addition, there was a highlighted area where whomever wrote it used my daughter's name and called my brother her "silly uncle". I was taken aback by the familiarity of this tone and even more surprised when I opened the piece of sealed mail to find those exact words written in my sister in law's handwriting. Obviously whoever wrote that note at the post office had either opened or read my mail to have quoted it and highlighted the quote. The exact quote is as follows and a copy is enclosed:

"FRONT: Matthew 5: 43-48 Incompetent? Really! Katie--your silly uncle did this. It just came back! Like I said, it wasn't on our end, it was on your end! BACK Situation / case # --Resolved!"

I went to the local post office file a complaint and spoke with another supervisor, Nadia ***. I was told she'd look into it. I did not hear back so I called the post office and spoke with Mr. ***, the general manager and he said he'd conduct a 'thorough' investigation and call me back. He called back less than an hour later and said no one in their facility did this and suggested it was vandals or a neighbor. There is no way anyone but someone at the post office would have done this because it specifically references my complaint and directly quoted something that was inside the sealed envelope sent to me. The general manager at the PO has closed this case and basically told me to call the police, which I did but it's out of their jurisdiction. They'd just refer it back to the PO.

The note mentioned my daughter by name which alarms me and the Bible reference is about being someone's 'enemy' which I take as a direct threat against my safety and that of my family. No physical damage but we are worried for our safety based on the bible reference that whomever wrote this note considers me an 'enemy.'

I have called 4 times to plead with Mr. ** at our Richmond mail facility, but get nowhere. I find the office to be less then concerned with accurate and safe delivery of mail and packages. I had called the office to again report post-5 pm delivery and was told that my concern was "incidental" to their bigger issue of having someone on leave of absence. I am offended, and frankly, disgusted with the lack of service and concern.

After providing all of the requested information, I was sent a check for less than 20% of the insured value with no explanation other than a statement that an internet search supported the final value. No where during the process was I given an apology for the loss of my item. I have now filed an appeal but I do not expect much satisfaction. The attitude I have encountered is that the Autria *** will set the value and there is not much you can do about it.

July 19, 2010. We are responding in regards to notice received 7/16/10 about our mailbox not being in an approved location. Prior to placing mailbox in its current location. We went to the USPS website www.***.com/***.htm to review standards necessary to place mailbox on our property. These are the guidelines we followed. We placed our mailbox 45 inches high on the right side of the road. The box sits 7 inches from the road, and was placed at the farthest northern point of our property.

"The numbers on the box are 2 inches tall and were placed on both sides of the mailbox. The carrier does not need to leave vehicle and is at no time a traffic hazard. The notice received said our mailbox needs to be moved approximately 100 feet north next to our neighbors mailbox. Essentially we are being asked to move our mailbox off of our property and place it onto our neighbor's neighbor's property (yes, the place we are being asked to place our box is not on our neighbor's property, it is on their neighbor's property).

"We are asking the USPS to site the specific guideline we are violating. If the issue is really a matter of convenience for the carrier and not that it is not in an approved location, we would be happy to move it, however the USPS will need to cover the cost of the labor and materials to do so, and obtain written consent from the property owner to place the box on their property. We also ask that there not be any interruption of mail delivery to our home until this matter is resolved." Our mail is no longer being delivered to our home.

When I spoke with the customer service people, I specifically requested numerous times to speak to the postmaster in my area. What ended up happening is Vince calls me from the Westgate office, the same Vince but his attitude has changed. I spoke with customer service again and explained how I had requested to speak with the postmaster numerous times on my previous call. At this time, they suggested that I contact consumer affairs and assigned a case number for this (**). I told them I didn't have long distance, and they were going to have consumer affairs call me. They eventually called me, but basically told me the same story so I have no solution to an ongoing late mail. My complaint is the fact that my mail comes late every day and this person Vince at the Westgate office seems to think its okay.

After several calls to USPS, it was determined that my mail was put on hold. I went and picked up my mail and found my mail was put on hold with a forged signature. I was told to contact the local law enforcement. About the same time, a different co-worker from my ex's employment contacted me via email and gave me a name of an insurance rep that handles the life insurance where he worked. I contacted them and found perhaps, I was originally named as beneficiary and a life insurance change form was submitted naming another as beneficiary after his death! I placed a claim and there will be a court date. Then I remembered from past conversations with acquaintances of his father's fiancee's family that her mother was believed to be an employee of our local postal branch. Coincidence?

Will the court date be served by mail or a court appointed process server? Am I getting all my mail? It seems to me the circumstances of the mail hold might have benefited some person(s) wanting a financial gain. Not only my address was changed, but that of my sons. I even went and put in a postal change form to a PO Box and supposedly, that change form was lost but then submitted about 2 weeks after it was submitted. I contacted the USPS inspector and to this date, I have no reply. I think USPS humored me to cover up their lack of following policy, the address change form was not even filled out by a receiving postal worker. I am very angry and still not sure if I am getting all my mail!

We just moved here about two months ago and they are telling me that all new residents need a box out in the street. They can only ask me to put the box on the street and if I ask for mail to continue to be deliver to the house they are suppose to honor this. I have several friends that work in the post office and all of them are telling me they can't hold my mail like there doing, unless I don't have a mailbox.

The supervisors at the Rialto Post Office are just giving me different excuses and bullying me into putting it on the street. My wife and I purchased the home knowing that we had a mailbox built into the house. The fact that they are holding my mail because I don't have a curbside box and that there are several of my neighbors (I have counted at least 12) that have there mail delivered to house is not right. All but two of my neighbors are not original owners and have moved in within the last few years.

Well, in May, I sent a package to my regular customer and when he received the package, the items were missing and had been replaced with 23 copies of the change of address forms and when he contacted me, he told me this and told me that the package also had USPS Priority Postal tape on the box as this seemed funny to me as I closed my boxes with clear tape and the only people that can get USPS priority tape are the workers!

He contacted the post office and they stated to file a claim so when I contact the post office, they said that a claim needs to be filed by the sender and that I should have the original mailing box along with the form ps-1000. I filed online the ps-1000 while I was waiting for the box back from my customer and when I received the box, I took it to the post office where I mailed the box and had them inspect the box, fill out the ps-2856, and let the postal employee check my documents. They suggested mailing all of the documents along with the original shipping box so that they will have it in St. Louis, so I did and I used USPS priority mailing envelope with a delivery confirmation slip and it arrived in two days. When I checked online to see what had happened in 4 to 5days, they stated that they never received the envelope even after I told them the delivery confirmation number, so they closed the claim.

I mailed another set of documents and they said that they never received the form ps-2856 that I mailed, so I had the postal employees send a copy and I sent another copy. They still said that they never received even now that I mailed it with a delivery confirmation to the address they provided.

I looked online the next day and found out that they reopened the case, approved the claim and that next day, they cut a check (Friday) so I was happy that they finally helped me but when Monday came along, I looked online to see what was going on and the online site at www.usps.com claims part said that the item was denied, claim closed and a letter was mailed.

To this day, I haven't received the letter. I called them and while they admit they have the documents, box and originally agree to the claim they stated that they changed their minds because I didn't take the shipping box to the post office at destination and let them see the box as they have first say in seeing the box. As I have learned, they pay less than 30% of their claims as the postal employees in the Claims Department get paid bonuses based on how much money they save on claims.

I am at a loss for words and I no longer use the post office for anything. Something should be done. As I see, I am not the only one to get ripped off! I am sure that they are laughing about this and every case they deny. I hope they know that this affects everybody including their jobs as this might be why their company is losing money as people start to use other sources to mail their items. So I never want to hear another postal employee say, "they are cutting our hours, cutting our pay, closing offices, cutting our benefits, cutting our retirement," I hope it happens to all of the postal employees that deserve it but not the ones that don't.

This has resulted in me no longer selling anything online. $25,000.00 a year on sales down the drain. I lost $2,250.00 on this item plus another $100.00 for the shipping, telephone, faxes and copies supplied. It is now hard for me to trust any mailing companies. I have paid thousands of dollars over the years in insurance fees at the post office thinking that I was covered, but now I know it was just a scam.

It seems like everyone is trying to save themselves from this disaster and no one wants to take on the responsibility to find them. Everyone claims that they are looking for it yet it can't be found. The Post Master in Uniondale claims my story to be convoluted because I didn't tell her that it was my father who put them in the mail and then she goes on to say that maybe he didn't mail them. Are you kidding me? It amazes me that USPS can lose 89 pieces of mail. To add, no compensation is being made for the loss of my invitations.

When I went to the station, after waiting in line for 30 minutes, the supervisor stated I had not paid the box fee. Well the box invoice was in the box. She gave it to me and said it would be a $15.00 fee for something I never received. Today, July 21, 2010, I called the Post Master, Mr. Melvin **, he explained that this was their rules. And that I should call their Consumer Affairs Department at this number 404-765-7702, which doesn't work.

After this experience, being with the post station for over 10 years and never having a problem like this, I will never do business here again or have a P.O. box elsewhere. They don't know what the word "customer" means. All they know is sort and select!

On July 6th, I spoke with Mike on the phone asking about the package that was addressed to my old address, where we wished it to be sent. He told me that July 3rd was marked by the carrier as undeliverable. I continued asking questions to see why it was undeliverable, and he let out loud sighs as if I was a bother. He sounded like he did not want to deal with my pleas of receiving my package.

I called the same Crossroads Post Office in Bellevue, Washington, the following day and spoke with a different supervisor -- a woman with an accent whose long name began with a P. She explained to me that Mike is known by many to come across as rude, but she says she believes he's a nice guy. P then offered to help me with the package that I was expecting. She looked up the tracking number ** and told me that their regular carrier, Ray, was on vacation when it was delivered. The package was in the hands of his fill-in carrier.

She said that the fill-in marked the package as undeliverable, but couldn't understand why. She said she'd find out if the fill-in carrier had erroneously marked it as undeliverable. (Side note: we had moved to a new address, but our request for a change of address to USPS was not in effect until July 4th according to Mike and P, so it should have arrived at our old address).

The package ended up arriving at our new home, where we didn't want it to arrive. Our wish was for it to be sent to our old house. Instead, it arrived at our new address on July 9th. Because the package had been sent to our new address, USPS made us pay the extra postage. We paid the extra $18.15 to receive a package that already had postage and was insured by the sender.

I sent a Cashier’s check in the payment and my bank has not showed any attempt to cash it in. But the Post Office has also claimed that Wells Fargo probably has it and is just trying to get them in trouble for reasons unknown to me. I'm tired of being blown off and told not to worry about it. I want something done about this now!

I now have $500.00 in the form of a certified check in the wind. I'm a 60% disabled Army Veteran on a limited income that cannot, in this economy, afford to lose any money or have my credit decreased by a Post Office system who doesn't care.

"The problem is I shipped over 10 packages every week from my online store and I'm starting to notice that none of my packages are scanned received at the local Post Office (20784) that I drop them off at. Customers are starting to complain about not receiving their items and a big deal of my business relies on delivery. The following two tracking numbers are two international orders placed in June of 2010. USPS Priority Mail is suppose to update you with tracking information from the time the label is printed up until the time the package is delivered.

There is no updated tracking information on the items but I have confirmed delivery with the customers. I dropped them off at my regular Post Office which I'm at 5 to 6 days out of the week and once again there's no tracking information. Something needs to be done. I've been shipping with USPS for over six years now and this is not the first time its happened. The levels of QA are definitely not being met. I ship Priority Mail, International and Domestic and the service that I pay for I am not receiving and it's starting cost me money.

People, it is my conclusion that the Post Office does not scan packages upon receipt from the shipper at the Post Office. Please check your past International orders and see how many of them say the U.S. Postal Service was electronically notified by the shipper on mo/day/year to expect your package for mailing. This does not indicate receipt by the USPS or the actual mailing date. Delivery status information will be provided if / when available. No further information is available for this item and you've already received feedback, showing the customer received item.

If so can you please comment and complain to your local Post Office and their Online Support Center. My solution right now would be schedule the "courier pick-up." I don't like this solution because I have to wait for the courier and I never know what time they're coming but I do know they scan the packages during pick up and I can have them sign a manifest stating they received these items.

If not, people, you will get burned. Let's say you live in Canada and you ordered something from the U.S. 14 days later, you receive the item but for some reason you decide to go online and check the tracking for your item and you noticed all it says the U.S. Postal Service was electronically notified by the shipper on mo/day/year to expect your package for mailing. This does not indicate receipt by the USPS or the actual mailing date. Delivery status information will be provided if / when available. No further information is available for this item. No information about "Customs", or it being received at a local "sort facility", or that it is "out for delivery". What would it take for the consumer to call it's credit card or bank and state 'I purchased an item, I didn't receive it, and I would like a refund."

The following week, I went with her to pick up the mail. We still don't have a place for her and she is staying at the Embassy Suites. After a few minutes, Danny ** came to help us. We asked for her mail. He left, and came back almost to the door at one point with a little handful of mail and then turned around. After another 4 to 5 minutes, he finally came back and handed us the mail. We explained the situation and asked that it continues to be held until we find a forwarding address. I think he said, 4-5 times, "A vacation hold is only for vacation." He would remove the hold and the mail would be delivered to the burnt up house. He came across to my mom and me as very rude and extremely unhelpful and I was shocked when I asked to speak to a supervisor to have him tell me he was the manager.

My mother has only very pleasant relationships with her mailman and other employees of the Postal Service over her years in Lafayette. It's too bad that the management team cannot develop those same relationships with their customers. Maybe he needs a customer service in service.

Mrs. *** again smirked and said "Well, if you had looked at the sticker on your mail, you would see that it has a forwarding sticker." Well sometimes it is not what you say, but how you say it. So I told Mrs. *** that she need not speak to me in that manner. It was only a question so that if the check was going to be sent back I could make the necessary arrangements to have it sent to the proper PO Box. She again smirked and said, "No, all mail no matter where it comes from will be forwarded!"

Well, I then told her that it was merely a question and that she need not speak to me in the demeaning manner in which she was speaking to me and I then walked out so as not to turn this into a match of wits because that is the way that she spoke to me. You see, the town I live in is primarily made up of Hispanics from Mexico so for some reason Mrs. *** feels the need to take a tone with her customers that is very rude, and demeaning. I have heard the way that she talks to some of her other customers. Well the check did not come and so I called the credit union to find out what happened to my mother's check. The credit union then informed me that the check had been sent back with a return to sender sticker on the envelope.

It is quite obvious that Mrs. *** is trying to let me know who is boss. Now I have to wait four more days for my mother's check and that means I still cannot get my mother's medications or the personal items I need to keep her in her everyday manner, such as undergarments. You see, my mother has had three heart attacks and a stroke. She is also a severe diabetic and one of the prescriptions I have been waiting to pay for is her Insulin! So you see, these kinds of games that Mrs. *** is playing could have circumstances that she does not understand the repercussions of. If something happens to my mother due to the negligence and misinformation from Mrs. ***, I will hold the U.S. Postal service and Mrs. *** fully responsible! Thank you for any assistance available on this matter.

So much for USPS being socially responsible enough to allow recycling of their packaging. Better it goes to help fill up the landfills? Not cool! Another lost customer. More gain by UPS.

Since the check was obviously not damaged and the return address was on the check, I called my local post office to ask why the check was not simply returned to me. I was told that the USPS policy is to destroy any damaged envelope and its contents. Does anyone have any sense at USPS? What is the purpose of a return address if not to return it to the sender if there is a problem?

Now for the problem, we don't get our mail or get the wrong mail all the time and it is even worse when the regular mail person is on vacation. After many complaints, they agreed to have two people deliver for quality control but that did not last for long and we were back to the same old. My solution would be to make this a house to house delivery area like out in the real world, then they could think of the good old days when they could stay out of the rain and sort out mail. I think that we should petition for something better that works, and as president of the Residents Association at least have someone from the association watch over the delivery of our sacred mail.

Ten day notices was not delivered causing all sorts of legal issues, invitations not received and missing out on family and friend's invitations and news, not to mention, the late charges that our wonderful utilities and credit card companies love to do.

My reasoning for the post office being at fault is the following: I purchased a confirmation number for the sole purpose to track the package and know when and where it was delivered. Records show that the post office in question received the package and sent it out for delivery. However, there is no update for this delivery. As a result, I was found responsible for the cost of the item. Had the post office properly followed the procedure, the item would be accounted for and properly located. This is the precise reason that I purchased the confirmation of the package, to avoid such an incident. Because of their negligence, I am not only out $147.99, but I am also out $11.99 shipping, the price of confirmation, and the book in question.

I contacted the central post office telephone number. After giving me a confirmation number (**), they instructed me that I would be contacted within the next three business days. After not receiving a response for more than a week, I contacted them again. I was forwarded to the post office in question that is on record as having received the package. I contacted this post office and spoke to a gentleman that stated he was unable to locate the package, but would look into the situation later that day and contact me with what he found. After another week of not receiving a response, I became furious and again called the central post office with my complaint. I was finally able to speak to a supervisor named Amber, employee number **. I explained my situation and she told me they were not liable. And if I wanted compensation, my only option is to 'change federal law'. This cost me approximately $315 (the refund, the book, the shipping and handling).

This happens on more occasions than I can count and has not been corrected even though I have complained about it to them. This post office routed my bank statement which clearly had my correct address on it to **, SC and the person living at this house called me to tell me he had my bank information. This is unacceptable and could cost me dearly because now they know exactly how much is in my bank account and my SS# and could possibly try to open up new credit cards or purchase something in my name. I have put a 3 month fraud alert on my account but should not have to do this because the post office cannot seem to deliver my mail to the correct address.

I went back two days later, on Monday, but again they couldn't find my letter and told me they could not find it without the package slip (despite having done this routinely in the past). I went to my apartment and returned 5 minutes later, at 6:01 PM.

Outside the post office, a postal worker named Dwight rudely told me that they had closed and I would have to come back another time. After showing him that the backside of the package slip said I could pick up the package until 7pm, he dismissively sent me away.

I first called on Thursday morning, June 17, and was told that an inspector would get back to me within two business days. By late Monday, 6/21, I still had not heard anything, so I called again, reiterated my concerns, and once more was told to expect a call within two days. By late Thursday, 6/24, no such call had come, so I called again and learned that my case had been closed. I asked for it to be reopened. The next day, 6/25, a representative called, but I wasn't home and had to wait until Monday 6/28 to call her back. She did not have any answers for me, but asked me to explain again what my complaint was. She promised to forward my info to an investigator and told me to await a reply.

Of course, none ever came. As of today, 7/7, I still have no answers. I am receiving current mail again, but still don't have the mail that was withheld. I know for a fact that none of it has been returned to the sender. Where is it? At this point, I will probably never find out. Loss of time at work, loss of a $25 personal check, loss of two packages worth approximately $150 total.

This is really inexcusable. I am also missing an item that I was to receive from eBay last week. What can be done about this? I am missing a letter from my lawyer regarding a legal case I am involved in (I was hit by a car). I am missing car insurance information, letters from my mother, and medical benefits cards that I was to receive through my employer. I doubt any of these items will be re-sent. I finally have medical insurance though my employer but don't have my ID card because the mailman won't give it to me? What is that?

A couple of days ago, I received flyers for store advertisements, sales, etc. In the flap of the first page for a "food for less" flyer there was vulgar drawing of a "dick" as well as vulgar language written in black magic marker. I am in law enforcement and am with 100 % certainty this mail carrier is responsible for defacing federal property. In 17 years, I have never received defaced mail. I have however received mail reeking with the odor of marijuana. I reported that incident to the postmaster of the 100th Place Bridgeview location. However, I was told that the mail carrier that delivered the mail that day could not be drug tested as the federal government does not do that. My brother is a federal agent and I think he does get tested. I am growing increasingly annoyed with this stupidity and in addition to disciplinary action against the current mail carrier and I am asking for a change in my mail carrier.

I am trying feverishly to get this problem resolved in a dignified, professional manner. Be advised I am not discarding another approach. Being in law enforcement I cannot be intimidated, nor am I going to fall victim to the childish antics of another. I will step up and be a not so nice, politically correct, nor any other type of reasonable person. I am keeping the paper and plan to visit the postmaster Tuesday morning.

The package was worth $150--hardly enough to purchase insurance, but I did have a delivery confirmation and tracking number on the receipt which I still have. That apparently was no help since it was never confirmed.

Today I woke up to find out it has happened to me! My mail has been delivered to someone else first class, but unfortunately Nevadans are not as honest as those of us from other states! I guess it should be taken into account that the school systems here rate last in our country, yes last! These are the people they hire to deliver our mail as well as become nurses, etc. to save our lives. All I can say is good luck with that. There is no way that these people passed the government test to become a mail carrier!

The postmaster does not even write these people up or give any disciplinary action at all because it's been happening to my mailbox for three years now. I keep getting excuses about people filling in blah, blah **! This person should be gone. No, we are out the money and the item as well. Good luck trying to get reimbursed for an item that says it's been delivered! As soon as the economy recovers, I am out of this illiterate hell hole.

If my wife's medical supplies were lost like this package, there defiantly would be a lawsuit. The reason why this is a crucial package is because it's a replacement LCD screen for my wife's cell phone, because without it, her phone is useless. Her cell phone number is what her doctors and the hospital have on file for her contact number. The replacement screen is worth $108.98 shipped, and I feel this should be refunded along with stress of not knowing 100% if my wife's medical supplies will be delivered to the right address and not stolen.

For now, we have changed my wife's contact number for her doctors to my cell phone. The complications with that are 1) I am a program manager at my place of employment and I need to be on call 100% of the time. This is the type of stress that I don't need right now. 2) My wife has leukemia and hospital bills are coming in fast and I can't be throwing money around on items that I need and your job is to deliver this package to me without any worry.

I demand a refund along with an apology for the incompetence of your employees. I talked with the post master, and she claimed that the postal worker accidentally scanned the package for delivery at the wrong address and he realized it was the wrong house. That right, there raises a huge red flag claiming the postal worker messed up. Please make this right and get me my package or refund my money for you company's wrongdoing.

So I called up USPS and talked to their customer service about a pro-rated refund to the 6-10 day rate ($67.00) since you did not get it to my customer on time. I was told and reiterated by the supervisor above that the days to get it there are not guaranteed and I am not entitled to any kind of refund. Are you kidding me? This was my first and last international shipping with USPS Express Mail. Find alternatives that will actually give you a pro-rated refund like FedEx.

I highly recommend that you stay far away from USPS Express Mail and never rely on anything they say. Once they get your money, you are at their mercy and they know it and abuse it with regularity. How do you stop such abuse? Boycott! Don't feed this inefficient machine that cannot guarantee a thing. WowTowel will never deal with USPS.

Another week and a half went by without mail, so I went to the Rough and Ready Post Office and talked to Sue, who told me I would need to go to the Grass Valley Post Office to find out what was going on. I went there and talked to Sarah, who printed out a "Detail COA Information" sheet that shows my changes to my address, by the one in the system is still Penn Valley, and so she told me that I had to go to the Penn Valley Post Office.

So I went there and was told I would have to fill out another change of address (4th one) and wait another 7 to 10 days for it to take effect. While I was there, I was told by the mail sorter that she had been rejecting my mail and returning to sender because there was no such address in Penn Valley. I asked to speak to the Post Master, and was told she would be in today. I called her and explained everything above, and she told me that there was nothing she can do for me, and when I asked if she could at least call to the place that is making the changes on the change of address to please get it right this time, she told me, "I have no idea where to call, and I can't access my computer because they haven't given me the codes yet". I can't seem to get anywhere, so I am asking for your help. Thank you very much for your time.

They then arrested me and held me without bail for several days. I need help in running these corrupt people out of business. It's time to give their jobs to honest people. Consequences include countless courtroom appearances, public humiliation, paying I don't know how many fines, and best of all being thrown in jail and held without bail for several days. My business is now ruined and I have to drive 50 miles each way to work every day.

My grandparents are not getting their prescription in the mail when not delivered. My grandmother, who is 91 years old, and grandfather has several physical problems regulated by drugs.

Two small problems with this new system. Many people do not have access to a computer or do not want to post personal information on the net, in particular when the new change of address process requires verification with a credit charge (there is a $1.00 charge for this) or an email addy. The other problem is that the option for no forwarding of mail has been eliminated.

When I called the USPS, I was told that nothing had to be done for the USPS would automatically return to the individual senders all uncollected mail after ten days. When I pointed out that this new system was self defeating because if someone moved into my former home before the ten days were up the new tenant would start picking up my mail and no one at the USPS would know this, the woman replied that all mail would be returned after ten days. Is there an IQ test before anyone is hired at the USPS?

To date, it's 6 months now, I've given and sent a total of 5 envelopes (proof to them of their screw ups within their own postal system). I'm thinking this past month now that I have access to the consumer affairs advocate for the postal service, we may make this bad nightmare just a memory. Not so my friends, as I just believe I've gotten the runaround once again today when after 9 days since I sent Rita of this CA yet another envelope, she said she still doesn't have an answer for me and mumbled something about that she had turned it over to the "Fast Forward Division", maybe the problem is in there. I told her that I will be calling her at the beginning of the week to check on this progress, upon which she replied "Well don't call on Monday as everyone won't be working this weekend and they won't have done anything on this". To which I replied, "Honestly Rita, I really don't think anyone is doing anything there anyway". That didn't set well with her as she quickly said her "goodbye".

I'm pretty sure I won't be getting any further with her now and when I asked her if there was anyone I could bring this to the attention to, she informed me that she was it. If anyone can pass on an agency besides this site that I can take this carnival ride to, I would love to take this somewhere that is able to get this corrected. I've read posts listed here and no one seems to have any connections other than writing complaints. Please, if anyone knows where else I can take this complaint, I'd appreciate it greatly. I wonder how I could get a government job like this, with all the benefits and retirement, get paid and have an "Oh, well" attitude.