USPS Reviews

I finally did today (after almost two years!) and I am shocked that the United States Postal Service would even leave an item this destroyed! It looks deliberate to me like someone stomped on it! Shame on Priority Mail! I have pictures, if you would care to see them. I wonder if any of the other delivery services would operate this way. There is even a couple of small generic notes under the plastic wrapping saying, "They do the very best at trying to deliver all items with care!" I just wanted to make a complaint about this!

Today, March 17th, I spent almost a day on the phone trying to collect my money from the postal company. That was only the beginning. First, they must sent me a new form, which according to the postal service, may take another 5 days to receive. Then I must fill it out and send it to St. Louis which could take another 5 days to process.Then they review it and will pay the claim. Everyone I spoke to admits the item was damaged. Why must I go through this going on almost 5 months when the postal service has a tracking # and knows the item is damaged?

I do not have the item, I do not have the money, I do not know when I'll recover my insurance money which I paid for in the event of this problem. I am beyond myself with the incompetence of our government service, not for free either. I may be delayed in getting the money. Sometimes, you can expect delay but outright stupidity of federal employees who say they will do something and you never hear from again. When you hang up you are totally forgotten.

This resolved me of two things: 1) I will never use the US Postal Service to mail an item again. 2) This has also convinced me that the government has no business running our healthcare. Our government should strictly defend its people and get the ** out of every business they are in. I was in the Marine Corps 4 years. I love my country but this incident truly makes me hate government-run businesses. Does FedEx or UPS handle their people the same way? I don't think so, they can fire their help, they want customers!

The local post office representative that answered the phone stated that only the supervisor would be able to assist me and there was no supervisor on staff. This happened two days in a row. I was asked to call back after 2pm to speak with a supervisor the next day and I did. I finally spoke with a supervisor on 03.12.10 who stated he would check into this and get back to me. I never received a call and no one has been able to give me any information. The alarming thing is the supervisor I spoke to stated that there were several complaints of missing packages in my complex. I think this is a greater problem with the package delivery person on this route. The item I purchased was not delivered to me and I have not been reimbursed.

(B) Writing such things as: "Customer not available". "Business closed" on the same day they receive the package. (C) Returning to sender saying, "No such person at this address.” This is unacceptable and I feel it is tantamount to the act of tampering with the U.S. mail and on the part of which every postal worker(s) there wishing to sabotage my right to receive mail delivered there.

Prior, I had a situation where I had gone there asking where my package was and had gone in there with the tracking code from the company that sent it. A particular postal worker there told me: "The company must have not sent it given that they "had no record" of it being received at the post office. On 3 occasions, I went back to the post office telling them the company had indeed sent the package. Ostensibly, they "looked for it", but it "was not there".

About 1 month down the road, still not getting the package and with no help from the postal workers other than to tell me; 'It was not received there', the company sent me proof that the package was delivered there shortly after they sent it and the post office scanned in this delivery. It turned out that the package was delivered, yet not only did the workers there fail to give notice after they scanned it when they got, but they also denied a package was there. At that point, I asked them: "Did you even look for a physical package?"

It turned out they did not even look for a package and they only actually looked for it after my having to insist they do so. Prior, they were just telling me that a tracking number did "not mean the package was sent by the sender" and all they did was look to see if there was a tracking number. On another occasion, another package was sent to me by sender and I was waiting in line. The postal worker who I had confronted prior saw me waiting in line and saw it was my turn to have him as the worker. At that point, he retreated into the back room.

Another postal worker noted it was odd he did that. Yes, indeed, it was odd even to the other postal worker that he would retreat into the back room when I was next in line and for him to attend. She told me I needed to lodge a complaint and gave me the number of someone in charge (but I misplaced the number) as there was no reason for that kind of behavior on his part. The other postal worker did find my package. However, this was a case where the package had to be redelivered to me because the first attempt was "return to sender".

Today on 16 March, after trying again to find out 'what happened' to a package that I knew the company had delivered (I know because I have been doing business with this company for the past 20 years and they are prompt to put in delivery!). Yet again, I was told by a postal worker that 'It may not have been delivered'. I asked her to check and she said: 'No package found'. I called the company (Puritan's Pride Vitamins).

They: (A) gave me the tracking number; (B) confirmed they mailed the package on 4 March and it was delivered to Porter Square office on 8 March; (C) said the package was scanned at 9:30 am on 8 March; (D) the postal worker who scanned it wrote: "Customer Not Available", "Business Closed". (That was done instead of putting notice in my PO Box that my package was delivered!); (E) Another note was written: "Contact local Post Office for redelivery. If not within 15 days, package will be returned to sender". I later went in a few minutes past closing and approached the particular worker with whom similar problems were coincident with prior. I demanded an explanation as to why this happens frequently and under circumstances where his behavior was both ODD and inappropriate in other circumstances. He told me that I was "irate".

Well, of course, I'm going to be "irate" when, on many occasions, I find that my ability to receive mail is being sabotaged in this way. I shall note again that this is the particular worker who on prior occasion failed to do a physical check for a package that was indeed delivered to me and instead told me that 'all a tracking number meant was the company sent notice, but did not mean they actually shipped it' and by doing so, for one month, prevented me from getting a package that was indeed delivered there. It took some time to get the verification that it was delivered and scanned. It was also the same worker, who upon seeing I was his next customer (on another occasion), retreated into the back room which also seemed odd to another postal worker (who told me to lodge a complaint against him).

I wish to know why soon after a package is delivered to me and scanned by the post office (worker/s), an electronic message is sent via the Post Office in Porter Square that they "attempted" to deliver my item. In this particular case, a package was received at 9:50 am on 8 March and in the same minute classified the delivery as "attempted". How is it that a package delivered and scanned is assessed as an "attempted" delivery. Fact of the matter seems to be it was delivered, but a postal worker classified it as an "attempted" deliver. Furthermore, the company who sent the package informed me that the notice they got was: "Customer not available", "Business closed". Could it be that if I am not in the post office, the minute my package arrives, a postal worker there opts to classify the package as "attempted delivery"?

Could it be that doing so is easier for a postal worker to do rather than noting the package was delivered and putting notice in my box that such occurred and also holding it for me. Also, the tracking information says: "Notice was left" (to me) of such an attempted delivery. I never got any "notice" of these "attempted" deliveries. Case in point, an "attempted" delivery on 8 March at 9: 50 am. What's happening is that the postal workers are receiving my packages and claiming an "attempted delivery" the same minute they receive them!

Yet no notice is given to me of this even when I alert them that a package was sent to me. The situation resolves to my having to wait a long time only to find my package was indeed received there, yet the postal worker opted to classify as "attempted" delivery furthered by entering the 'reason' as "Customer Not Available" and "Business Closed".

The situation seems to be one where a postal worker (who perhaps does not like me), has some 'leeway' to 'loop' my packages through the system so that not only do I not receive them, but also, I get no notice of any "attempted delivery" even after inquiring about an expected package. I find it unacceptable that postal workers at that office, despite actually scanning that a package was indeed received there, persist in telling me they 'have no record' of it being delivered, or don't even physically look to see if it's in the storage room.

I feel this veers on being tantamount on tampering with the US mail as to obstruct delivery of items delivered to me and to deny delivery. It's wrong. The system should not be one where they have the liberty to sabotage delivery of mail to me. In essence, whichever postal worker is doing that to my mail is doing it because 'he can' as there is some opportunity for him to get away with not putting notice in my box after a package was scanned for arriving there. I am requesting that you look into this situation as I wish to close the option of whatever 'leeway' your postal worker(s) have with regard to doing this sort of thing on numerable occasions

I shipped two similar packages in the same week from the same post office, via the same shipping method both without tracking and those things arrived at their destinations with no problems. Just doesn't make sense. The only logical explanation would be that either the post office screwed up (shocking) or the receiver of the package is a liar. Right? Lesson learned. Never ship anything from the post office without getting conformation and tracking.

I have also just read many other complaints by others having the same trouble with the postal service. What in the world is going on? How can these packages just disappear? Where do they go? Does the mail carrier just toss them in the trash? If they can't deliver them, first class mail is supposed to be returned to the sender. I am ashamed that our postal service has gotten in this condition. It is a tragic and sad state of affairs. The lost packages have cost me return business from my customers and a loss of over $2000.00 in product. I am also going to have to raise our prices to cover the orders being shipped by UPS or FedEx. I feel this will move my price point out of reach with many of my potential customers.

I have a regular priority mail delivery that comes at least once a month, and long ago, I already complained to the Ombudsman, local postmaster and the local supervisor with a conference call set up by Mr. W at our local consumer affairs. Mr. W leads off his efforts with the warning that there is nothing he can actually do to enforce anything, so we have rely on the supervisor's good will to accomplish anything. Well, nothing was accomplished.

My last monthly shipment that was delivered by Priority Mail to me is a good example of what is now happening. The delivery was late in arriving by several days, so I called the supplying company to get a tracking number, and as usual, it said there was an attempt to deliver and notice left. Neither of these things is true. I am house bound with disabilities; almost never leave my apartment. I cannot drive, so I am here. There was no notice left in my mail box saying there was an attempt to deliver. I get this information from the Track and Confirm Service at the USPS website, after the shipping company has provided me with a tracking number.

So, I reschedule a delivery date, and lodge another complaint. Same thing happens again. In fact, I had to reschedule three times, with a complaint attached to each time I rescheduled a delivery.

Most recently I stopped using the company I was ordering from and switched to a different company that provides me with a tracking number via email, the moment they ship my goods. Under this new arrangement, I don't have to wait a few days to give USPS time to show that they are not going to deliver. I can see what is happening right away.

Well, the same thing happened today, and I have had to reschedule a Priority Mail delivery, when I encounter the USPS website reporting an attempt to deliver, and notice left, when neither actually occurred.

Having complained so many times to USPS, via every avenue short of a complaint to the Post Master General, I am simply stacking up complaints I have made. I cannot believe that carriers can lie in writing about their delivery activities so many times and get away with it. I can't believe that so many complaints have not caused the supervisor to act, nor the local Post Master. I can't believe that this situation could possibly be allowed to go on for as long as it has.

What I believe at this point is that there is no one at USPS that gives a ** about their job, their integrity, nothing. There is no place to turn for real assistance. The system has failed completely in every way and since it has, there is nothing that can be done to fix it.

I will now use the current shipping situation to advantage because it does give me a tracking number right away, and every time the USPS misses deliveries, and fails to give notice, my complaints will no longer go to USPS individuals on the telephone, but will be made in writing using their website. From that, I intend to collect the information for filing all the failures which will continue.

I can only guess at how many times missed deliveries and complaints by me will end up being recorded, but I am sure it will be a lot, and when it gets to outrageously amazing proportions I may again copy all this information to anyone who might help; the Post Master General, my elected representatives including the White House, the media and certainly it deserves to be broadcast over the Internet. But this is now my goal, short of Consumer Affairs finally making any difference in this situation whatsoever.

I arrived at the doctor's office and was informed on that day, 3/11/10, and my son who is very ill could not be seen. I have filed a complaint with the post office; however, the problem still exists. The Ca unemployment office has mailed many items to me over a period of 90 days; I have not gotten them. They were the ones who informed me to contact consumer affairs as well as the post office.

It has placed my children's health and welfare at risk as no medical insurance cards nor funds to continue to care for them who need breathing medication on a continuous basis, and my rent and bill are not being met as a result of unemployment benefits not being placed in my mailbox by the post master.

When I called the post office and filed a complaint, someone named Pam called me back. She told me that can happen in the processing process because it is all done by machines. Okay, well then, why isn't there a local place where they send items that appear in their processing centers? These items get shipped to a larger facility in like Texas or something. I wasn't happy, so of course she notes my complaint that I was angry and difficult. I love how they note our complaints with how we react to their mistakes as a knock against us.

Of course, I am frustrated with them. I just lost out of $50 that they are not being accountable for. So the next few times, I complained about more missing items. No one has called to deal with these complaints since my initial complaint. I have lost out on over $200 in products now and have lost total faith in our postal service.

I tried the 800 number and went to the local post office. Both weren't helpful. Local post office kept saying there is no supervisor available and took my info and such but no action! I filed so many complaints. By now, I feel so overwhelmed and can't understand why they can't fix a simple problem. We didn't move. Deliver my family's mail!

I would appreciate anything you can do to resolve this issue. I would be willing to move my mailbox to the end of my sidewalk, so that they do not have to walk all the way up to the house. The cost of my flowers being walked on is costly. It doesn't do any good to fix it, if they continue to walk on them. I have asked before if they would not cross there. Last year, I reseeded my grass. But I still have a path where they walk everyday to the neighbors, so they don't have to walk a few more steps and go down to the sidewalk and back up to the neighbor's mailbox.

All I got out off her was it could be held up in a hub, or something could have delayed the mail. I would like to know what can delay the USPS? Is it we don't care about our jobs? If any person working outside the government treated their job like the USPS is treating consumers, without care of service, then we would all be unemployed. I find this very disturbing and very very unsatisfactory of the USPS, and the Consumer Affairs representative I spoke with, her reply of, “What do you want me to do about it?” Only a question a government employee would say. This is not the first time we have had this problem. We have also had problems with next day delivery not being delivered by noon as offered with that service.

By the negligence of the USPS not performing their service in a timely manner of getting mail delivered, this has caused consequences of not getting paid as I have to rely on the USPS to deliver my trip packs to Omaha, NE within a timely manner. So with this, I live paycheck to paycheck as many Americans do this day and age of the economy. So who is going to get my rent paid and who is going to pay the rest of my bills and child support? And where is my family going to live when we get evicted from the negligence of the U.S. government postal service? I cannot track first class mail, and one can't rely on the USPS for mail delivery. So how are you going to handle the physical damage and mental stress over the lack of drive of the USPS?

Should this be legal? I pay for postage that goes through their system. They lose it and most likely end up at this place in Atlanta. Then they make more money on top. This is not cool. I have had 3 packages that I can remember that have been lost. Each time, I have to resend the package with hope that this time it will make it.

It is time for the postal system to catch up with the 21st century.

This is the second time I have used the Post Office to send a gift to her and have had problems. They expect me to continue to use their services? Not only do I lose the cost of the postal charge to send it Priority, but I lose the cost of what I purchased to make the item and the time I spent making it.

Finally, around Christmas my family and friends sent cards and informed me that they were being returned with the error message moved, no longer lives here, unable to forward left no address. We did not move so I called the 800 number yet again and told them to contact consumer affairs because it was my 3rd complaint and that was the procedure. I have no idea if this was ever done. I also called the local post office and explained the story to them.

Someone looked up our account and told me that there was a note on our account saying that there was no one living at that address. I assured him that we did in fact live there and we have called time and time again and no one is correcting the problem. Finally, we started to get our mail. The problem is, we are only getting some mail. Saturday I found out that my aunt sent me an invitation addressed to myself and my fiance (Matthew **) and it was returned saying Matthew moved, unable to forward, left no address.

I put another call into the 800 number today and was assured someone would get back to me but that the problem was resolved and the ticket was closed. I am now on the phone with the local post office and they said they don't know what the problem is because the carrier knows we live there. I explained that it wasn't the carrier. It was whoever was slapping a big yellow forwarding label on it. The person on the phone researched it more and discovered that my forwarding problem was corrected but my fiance's was not. They assure me that the problem is now fixed but I have been assured this many times. The problem started in April which means that it has been almost one year of randomly getting pieced of mail.

By rights, since the 3 day delivery was breached, I qualify for a speedy "no questions asked" cash refund. Everyone in the post office is acting "brain-dead" because something dubious is going on with my parcel. They say it's not uncommon for a parcel to miss being scanned. That's fine with me as long as it had gotten there by the time they were paid (3 days) to have it delivered. My parcel is obviously lost, and at the worst, it is stolen. When you enter tracking numbr 8284022526, you will see that there was no movement of my parcel from when the postal workers took my $165.50 cash.

Someone needs to take note of this dubious activity going on. FedEx denied having possession of the parcel because the tracking info blacklists only Temple Hills post office as the only ones who received the parcel and my money. I need closure because it is now 7 days with no one accepting responsibility for my stolen parcel. They are trying to wait out my patience to see if I get tired of exposing them, but this will not go away. It's high-time. I agree with everyone that the post office is not relevant and safe for our mail. Thanks for reading. Call me for any further elaborations. The contents were multi-vitamins for someone elderly who desperately needed them at the time of mailing. Right now, we are having to raise more money to re-do the whole transaction through a more trustworthy carrier.

The package sent to her that we thought was lost had 100 worth of perfume and a 700.00 ring in it. The package coming to me that is still missing is worth about 150.00. It is unreal. Can you believe Priority mail doesn't have a tracking program unless you pay another $5.00? Its ridiculous!!! I hate USPS! How can it take 2 weeks from Arizona to Illinois??

I could drive there and back 7 times in that time. I’m ready to raise hell if it is not here within the next day or two. Don’t us them. I wouldn’t have in the first place but I have never had a problem with them. I think it’s ironic that we both had problems and we are on different sides of the country. Imagine that. They screw up everywhere. When I called the 800 number they said Oh, I am sorry I will document this information and didn't take my name or anything.

I have been tracking the delivery process and became alarmed when the check I wrote was never cashed. I received copies of the U.S. Postal service Delivery Confirmation receipt from the Village. The packaged was delivered on 2-16-2010 at 12:15 am from Chicago and delivered to Jamaica NY on 2-17-2010 at 11:44 am.

As of 3-6-10, it remains in Jamaica NY. I filed a case with the US postal case. They have not contacted me when I got a reached them they claimed that the office is still "investigating". My current dilemma is that I need the passports by 3-31-10 for our trip to Mexico. I have contacted the passport agency who recommends me to make an appointment for expedited services downtown. Finally, they also told me that I will lose my money because they have a no refund policy.

This has hurt us as in the past, we have always received our checks on a Friday (no longer) and when they do arrive on a Saturday or Monday, it's after 5PM. This has caused us to be late on our bills and deprived us of having cash on hand for the weekend. I have confirmed with both companies mailing the checks that they are mailed on Tuesday morning and Wednesday morning from within the state of Florida, yet it takes 4-5 days to receive them being mailed first class. The latest they should arrive is 2-3 days per the USPS website.

The postmaster has returned previous mail addressed to this address in the past but it seems odd that this letter from an attorney made it into my mailbox. We live in a very small town and have had personal issues with the postmaster. Numerous complaints have been made by other individuals concerning privacy issues with this man with no consequence. Complaints seem to be swept under the rug.

They had my mail. I spoke with the man who I had spoken with previously, and I filled out another change of address form. I did not get my larger packages, and flat mail. Where those items are, is still uncertain. Now when I call the post office facility, they either do not answer the phone, or leave me on hold - at present for over an hour. I am awaiting the check and the CDs I ordered, that are still at the facility, and not returned to the sender, where I could have them resent.

This carrier has hinted that she would retaliate against my mail, if I didn't comply with her demands. I just want my mail delivered to my USPS approved mail receptacle in its USPS approved location, without fear of reprisal by this carrier. That's all. This is what my tax dollars pay for. Without it, I don't get my bills, or my paychecks. It's not right. Government employees work for us, not us for them.

He then responded by saying "power on... power on". Since then, I have only received mail once by a substitute mail carrier. I've called USPS and filed two complaints in less than a week and they have done nothing in helping me reinstate mail delivery service. I have bills and important documents that USPS is withholding. What can I do?

I paid for shipping insurance and conf, nicely cut off of top of box very thin let me add and now I am being told that it might be in or around there. The funny thing is this box was very thick and heavy made and extra taped as it had craft beads, pendants, charms and more like 18lbs plus bubble wrap, but you could still hear the loose beads in plastic bins and fragile stamped on box and shipping label as well.

Meanwhile, no one will take responsibility for helping to solve the problem including the property manager here at Crystal Lake Townhomes in Deerfield Beach, FL. I've had to temporarily forward mail. This is both inconvenient and has caused problems with my homestead exemption. I have no one to help me, I have to correct the problem. I want my citizen’s right to have my mail delivered to the property where I reside. I have been unable to receive mail at my home. I have had my homestead exemption taken away because of the temporary change of address. No one confirmed whether or not I still live here. Please help me.

Bills we assumed as being paid in our system are not paid and we are now being threatened by our vendors, which will affect our Duns score. We pay our bills on time, but the checks do not arrive on time. We have income that has not arrived. We need this money to pay other people. Our entire business has been compromised by the mail issue.

Go to my work, in payroll and they would give me my returned W-2 mail, with the same yellow label, "box closed". My immigration appointment letters, also, saying the same thing. I finally went to my post office each time, complaining to the box handler and the supervisor about the situation. All they could tell me each time is that it was not their fault and there was nothing they could do about it.

To get a post office box without charge, a consumer must provide proof of residence which requires unnecessary time and effort. Recently we built a new home. We moved in and because there is no door-to-door delivery, had to go to the post office to register for a box. The clerk would not issue a box without a utility receipt. We were so new to the house we had not yet received a utility bill. The clerk then told us we had to bring in our mortgage documents. I protested and spoke to the Post Master of the branch. He could not tell us the source of the order for this 'official' requirement. He insisted upon the same production of docs.

Further, although a box holder must complete forms with detailed information about the location of their residence including telephone contacts, if mail or packages are sent through the USPS to the physical address of the box holder, the mail/packages are either returned to sender or dumped. The staff refuses to complete a computerized address/box number cross reference to ensure box holders get their mail. It's not that the branch does not have the capability to do the cross reference, they just plain refuse to do it. This costs the residence of this community and other users of the USPS hundreds if not millions of dollars annually in postal charges and lost merchandise.

The gravity of the situation is this: It took 2 and 1/2 years for my aunt to give us the money my uncle left in his will. Even then, she had to be taken to court to disperse the money. To get her to reissue the check will be next to impossible. I have had this PO Box there since 1996. They know who I am since I get many items delivered to that address. I also have my street address that items come too. It looks like Jim or Tom scanned it at 10:04 as undeliverable and 10:05 forward. No one thought to match the name with the right address even if it scanned different?

How rushed were they? This is a small beach community with less than 2,000 people at this time of year. Someone probably wanted a smoke break and in turn ruined my life. Both of them told me stories when confronted with me asking why it was forwarded. I filed a complaint with the postal service CA 101365201. I also called NC consumer advocate. They tried to call, but the office closes at 1600.

Finally found out what happened through the NC consumer advocate on Tuesday 2/23/10. The letter scanned as PO Box 606 instead of 4606. Even so, they know me and could have held it until they checked with me. A certified letter is more important than a regular letter you would think. The real problem is that instead of scanning "return to sender" it was scanned as "forward". Now who knows where the letter is. I tried to call the Central Forwarding Service markup unit in Charlotte. It's not there, in Atlanta or Minneapolis, not there either.

I called the US Postal Service yesterday and they reissued another complaint. There was a note there that Tom said he talked to the Belle V office and me. So what? Is that the extent of the investigation? I want someone held accountable. I work at Naval Hospital Camp Lejeune and take care of marines, sailors and their families. I work in the laboratory and if I did my job the way those two did, there would be a dire outcome. No one cares and is not held accountable. I called US Postal service today and they really don't care either. I feel that there is nothing anyone can do because the letter is probably dead mail by now. It hasn't been scanned since Feb 12th.

So now, I am out my money, my package and Postage on top of that and all they can say was the service you selected is pretty much no good because items come up missing. There is nothing any one can do. I asked the guy, so the contract they gave me is no good, and he said yes it is no good unless I were to use the more expensive service. That the piece of paper I had for a receipt is not a contract, that is is just too bad and he tells me to call the 800 number. The 800 number tells me to call him. I ask to file a lost item claim; they refused because of the service I used. They want me to spend $40 for delivery fees to mail a four ounce package. What can I do? Is this a lawsuit? Please let me know, thanks and God bless.

It has been almost a month now since I shipped the item. I called the 1-800 and talked to a USPS representative, they couldn't tell me much about my item but they gave me a case number and told me that someone will contact me in two business days. Four or five days later, a guy from a local USPS office here in town called me and told me the same thing the representative told me when I called. He also said that the package ended up in Iowa and that they don't know anything else about it. The guy said he will check into it and call me back. A week went by without hearing from the guy, so I called the USPS number again and I found out that they closed the case. The representative told me that since I had no insurance, they cannot refund me or do anything more about it.

Just to be nice, she opened a new case to search for my item in Iowa. I feel completely ripped off by the USPS. I cannot understand how they can provide such a service and lose my package and do nothing about it. I understand that I didn't have insurance on my package, but that doesn't mean they can just lose it and do nothing about it. I feel like a guy that works for the USPS can just like a package that is not insured and just take it, because the USPS won't do anything about it.

On Feb 12, 2010, I sent a complaint to USPS via the website. I had a call 2 days later from the local Postmaster again stating that I would be receiving a letter stating that the USPS was sorry to learn of my inconvenience and that my mail should start coming 14-21 business days from the effective date which was Jan 22, 2010. Any mail that came to the local Post Office would have to be mailed back to Bloomington, IL and then sent back again. That should take no longer than 4 days.

On Fri. Feb 19th, I still haven't received anything, I phoned the USPS Complaint line and once again took the time out to explain everything I have already been through and once again was told I would be contacted in 2 business days. I received a forwarded letter on Feb 20th, 2010 that was postmarked Feb 16th, 2010.

On Mon. Feb 21, I hadn't received any forwarded mail but had gotten 3 magazines that were sent to my old address but didn't have a forwarding sticker on them. I even got one from the previous address that I had many years before this past address. I once again called USPS and put in another complaint. It was then turned over to CA and I was told that I would be contacted with 48 hours. I have since gotten a piece of mail that was postmarked on Feb 2, 2010 which was a bill and, of course, overdue thanks to the USPS.

I honestly believe that because I live in a small community and people get so uptight over the littlest things that because I complained 3x on this matter, my mail is being held until the postmaster feels they should send it. Well, here it is 22 business days and I am still not receiving what I normally would have gotten 10 days ago (which is my form of living). Someone needs to be liable for paying my overdue bills on time because of negligence on USPS.

They also did not explain that unless the package is insured for $200, a signature is not required "unless you pay for the $200 insurance." I guess, this is another way for the US Postal Service to make money. They claim the package was delivered and would not give my money back for insurance. It seems I have no other recourse but to stop using the postal service for sending packages. I wish we had an alternative way to send regular mail too. The US postal service is broken and too expensive and is a big dinosaur.

When I asked the representative what the next step would be should the post office be unable to locate my package, she informed me that she did not have that information. When I asked who I could speak to regarding that information, she claimed to not have that information. Three more calendar days passed and there was still no call from the post office. I called today, February 23, and I spoke with a representative who again informed me that there was no update but that I would receive a call by the end of the day since it was the due date.

I asked her what would happen if the package was not found and she informed me that since I had not bothered to purchase insurance which is not an option when purchasing from the company in California, the post office was not legally responsible for compensating me. I informed her that it was unacceptable since they had been responsible for losing my package and she told me that it wasn't a legal concern of the post office. I pointed out that their lack of concern for my package was akin to them waiting until 5 pm on the 23rd then throwing their hands up in the air and saying "oh well". She then informed me that they would continue to search for the package past the due date, at which point I asked her what exactly the due date was. She did not know.

I asked her to contact a supervisor who did know and I was told that the lines were too busy and she was unable to contact her supervisor. The level of service, if it can even be called that, has been appalling. The post office refuses to take responsibility for losing the package and has basically taken an "oh well" approach to the entire situation. The representatives have been rude, uninformed, and basically unwilling to help regarding the matter. I have contacted the shipping company and they have offered to send a replacement package while filing a claim with the post office. I'm actually worried that the replacement won't show up either. Unfortunately, this package was an important gift for someone. Because of the post offices' incompetence in doing their job, I was unable to give this gift. It was an extremely disappointing turn of events.

This parcel was supposed to arrive in South Africa weeks ago! I called the USPS from South Africa on a daily basis as well as my postal service. The phone call to the US cost me more than you can imagine! They told me there is no parcel only that they are expecting one and if I want info on it, I must go onto the track and trace website for USPS to check the status. But as you can see above there is nothing to look at!

The poster finally found out something about the whereabouts after weeks of frustration. The parcel has apparently been sitting at USPS local branch for weeks! Why have they not sent it?! They have no explanation for this! You can’t email them as their webpage is always offline. When I phoned I spoke to a really rude woman who was not interested in helping me even though I am from a foreign country and needed assistance. These people don’t care and have no manners!

This was the first time I have used USPS and purchased from the internet and I will never again as they are the most useless things I have ever dealt with in my life! I am at a point now that I don’t know if the USPS has scammed me or the person I purchased from has scammed me. If I had the money, I would fly up there and personally sorted this out. I have tried everything and spent a lot of money on the parcel and the phone call, etc. I have had enough! Please advise.

Finally someone else opens up and the other one goes on break! Are you kidding me!? There was almost a revolt on line with the line getting longer and longer. Meanwhile there are at least 4-5 people in the back peeking their heads out listening and seeing what's going on. Thankfully, (30 minutes in) someone finally comes to the "package window" and seriously, 3/4 of the line moved over to that window. When all you need to do is pick up a package it's ridiculous to wait 30 minutes or longer when there are so many employees standing around doing nothing. The workers seem to have the "I don't care how long you're here" attitude. I hate this PO but there's little recourse for me. I have to put up with it week after week. Short of being late for my job one day a week, what am I to do? I don't usually complain because it probably won't do any good but this is so wrong. Not sure whether it's the location (poor neighborhood) that they think it's OK to treat people like this but it's just so wrong.

I have had small amounts of cash from Aunts and Grandmothers who believe in the mail system, go missing. I have had insurance claim paperwork for renewal of my disability income from Met Life go to another address and get marked "person does not live here". Luckily I have gotten a second notice that made it to the right address so I could get the forms back in time.

I went back to the post office to ask how they would fix their error, and the same employee was disrespectful and offensive in trying to blame either sender or receiver for the error and also indicating that there was nothing they would do.

Now I would like some thing done about my problem. I either want the said phone returned to me or I want what a representative from Tracfone has told me. I was told that upon receiving said phone that my bank account would be credited the $52.74 for the phone cost.

I have made several complaints, and it seems it gets worse with each complaint, as we are now down to getting mail only twice a week. I would be more than happy to supply photos to support my argument. Oh I forgot, they also once suggested I just pay for a post box. Thank you in advance for any type of assistance you may be able to provide.

Another time I was told by Jim at the desk that I had to get in line after waiting 40 minutes to get to him to pay my fees. I walked out zero. This is service? I didn't have another 40 minutes to wait for services. Today I went to pay my fees for box ** to be told that I would have to pay an additional fee to get my mail. I requested a change of address form to forward my mail to PO box ** and requested my mail from Chip. I was refused access to my mail even after forwarding paperwork was handed to the employee.

The past history of this post office leaves a lot to be desired. As it is, the post office box fees are double the fees in the neighboring post offices (Andover, Greendell, Tranquaility, Branchville, etc.) with the worse service possible. In the past twenty five years I have had the following problems with this post office which has created financial problems. The rural delivery clerk, when my mail shows both my street address and PO box, she returned the mail to sender. As a result I have had additional late fees, return credit cards and funds send to unclaimed property in the state of New Jersey. Today was enough: this post office has caused both a financial and physical hardship by their actions. I expect to have my present mail forwarded to the other PO box in the Newton post office immediately. I want to know what legal action I can take.

I receive all other mail. I have lived at this house for 2 years. Our box is on our house in a good neighborhood with my name on it. I have made several complaints to my local post office with no answers. What do I do? DPS just keeps telling me I have to have the post office stop sending my ID back to them.

On January 15 I received another orange notice and letter from my car insurance dated the January 3, 2010, which requested me to call them in the next day. I received the mail in the 15th. I called and they claimed that letter was mail the 3rd and my insurance was cancelled because of it. The next day (16th) I went to the office and I spoke to another manager in the Waukegan office. He rudely stated that there was no way I could prove the mailman left the note and letter on time and that I should check my mail more often which I do. The notice was a package from an unknown sender and they couldn’t find it in that office or prove that it was returned back.

On 2/11 I went to check my mail and I saw another orange notice on 2/12. I went to the post office and I spoke to the manager, who assured me that he was going to speak to the mail carrier and he was going to call me back which he never did. On 2/13 I received a mail from the mail man and I taught everything was fixed, but on 2/14 I went to check my mail and I found an orange notice dated 2/11. I work from home, so receiving or checking my mail at least every other day is a must and the parcel and letter are very important and are urgent matter. I had found the mail man sleeping in his truck in front my building in the afternoon. My car insurance premium went up $100 every month.

I spoke with Mr. R. who was the supervisor on duty at the time of call. I explained to him that, I have been waiting for an unemployment check that has not yet been delivered which was supposed to come the week before. He basically said there is nothing they can do, all the mail that was at the office has been delivered for that day. I then responded letting him know that I have put another claim in for the week that was coming. Mr. R. said wait to see if I get that one and if not then to give unemployment call.

At this time, I explained to Mr. R. that there was someone else other than the regular carrier delivering that day and could it be possible she might have placed my mail somewhere else. Mr. R. then stated that that couldn't have happened and he honestly thinks unemployment didn't mail anything. With knowing this, I ended the conversation with Mr. R. due to the fact he was not trying to assist me in finding the problem.

The next day, I saw my regular mail carrier and thanked her for assisting me in trying to find my check. At this time, she stated to me that she talked to Mr. R. about the problem due to the fact they had a lot of complaint when she wasn't working. And she also stated that my check was not the only check lost. Another gentlemen that lives in my complex was waiting for a Certified check and never received his as well. After talking to my regular post person, I asked her is there someone I could speak with over Mr. R. and she directed me to the postmaster.

I placed a call to where the postmaster was and had to leave my complaint with someone else because Mr. J. was not available and would call back. Mr. J. never returned my calls nor was he available when I called each time to see if he got my complaint. After not receiving that check, I had to place a stop payment on that check. I did receive the one for the next week and the week after.

Now I am back to the same problem again. This time, its not one check, it is two checks. The first was mailed 1/30/10 and the second one was mailed 2/2/10. I have yet to receive either one of those checks. Once again I had to place another call to USPS asking to speak with management and this time the manager on duty was Mrs. L. I explained to Mrs. L., that I have yet to receive two unemployment checks. She basically brushed it off saying that there is nothing they can do because they don't hold mail and my mail isn't there. She asked me did I talk to my carrier and I stated to her that my carrier is more on point than your station. I also informed Mrs. L. that the carrier has been knocking on my door to let me know that my check has not come. I also explained to Mrs. L., that these were not the only checks I haven't received.

This will make the third check I haven't received. Mrs. L. basically brushed it off. She was of no help and she became very rude when I stated to her that I had proof that my checks were mailed. She laughed and said that won't help and there was nothing else she can do. I hung up with Mrs. L. and placed another call to the postmaster Mr. J. and as usual Mr. J. is or was never available. I left my phone number for the fifth time and have yet to receive a call from anyone. And when I call, I am just getting rushed off the phone and being told there is nothing they can do, only Mr. J. can take care of the situation.

I am fed up with dealing with unprofessional people and I would like to take matters further. The mail that I am receiving is not just any mail. It is mail to help provide a roof and other things needed for my children. And I am not understanding why, if I have been receiving my checks on time before, now I don't have three. USPS has no explanation for anything and needs to take responsibility for the matter at hand. The fact is my social security number is on each check and could be used. Also. please be advise. I am not the only one that has a complaint about this particular postal location. Also our regular mail carrier is very good at what she does. She goes out of her way to make me aware of something she doesn't have to. She is doing the best she can to help resolve the matter and I have no complaints with her! And to make matters worse, my job check had to be mailed and I received that today. So where are my other three unemployment checks?

The following week, I got one piece of mail addressed to occupant for the entire week. So, I went to the counter and asked for the postmaster. Joyce (not the postmaster) came out and told me that my mail box was marked closed with no forwarding address and all of my mail was being returned to the central office and to the senders. She told me that it would be corrected in a day or two. The following week, I received two items at my home address that were marked PO Box **.

This time my husband went to the post office. Again, he saw Joyce and she told him that for some reason it was not re-opened, but that she would make sure it was fixed. She took a letter to show that it was returned to sender from the day before. The following week, I got an electric bill and nothing else. Normally, it might not be such a large problem, but I didn't get any of my tax information. A small check was also "returned to sender. " Again, I went to the counter and asked for the Postmaster. I told him everything that happened and he "assured" me that it would be fixed and I would get my mail the following day. That was over a week ago. The only thing I had in either mailbox is an advertisement for a gym. In addition, I had a certified letter from one of my employers addressed to **. The address was crossed out and Box ** was written.

Shortly after that, the mail carrier approached me at the gate to my backyard and threatened to stop delivering my mail permanently. He told me he would no longer deliver my mail if the front door was open, even if the storm door was locked. He was hostile. I did not respond but contacted the postmaster again. He told me that it was legal for him not to do so if he perceived a threat. This was complete nonsense and the mail carrier had targeted me specifically. I watched him deliver the mail to all the neighbors across the street with dogs and with their doors open. Everytime a substitute carrier works in his place, I get my mail. In recent years, it has been substitute carriers often. I have changed all my bills to electronic. I have had mail forwarded to other addresses just to ensure I get my mail.

The dog died and ten years has gone by and in the last month, he has decided to stop delivering my mail again. There has been a lot of snow and I have shoveled as much as I can. I got a hiatal hernia shoveling and it is very painful to shovel more now. It is not unsafe. I watch old ladies walk their dogs on my sidewalk and I walk to my car in high heels with no problem. Yet I know that the postmaster will support this arrogant mail carrier and say I haven't shoveled enough or put enough salt down or whatever defense they choose. When I called the USPS today, they told me I would have to file with Consumer Affairs to even find out where my mail is.

Isn't this a federal agency? Shouldn't they be accountable to the citizens? The fact is my mail carrier has denied me my property, left no notice as to why and has created a hostile environment for me in my own home for a full decade. I have not received my unemployment checks, tax documents and God knows what else.

Today, I received a notice from the Atlanta Bulk Mail Center with the label from my package attached saying that they found my label attached to an empty "wrapper" and they needed me to fill out the form to investigate. They obviously knew nothing about my case. I filled out the form and gave them the information they wanted and then some.

I went to the post office the next day, and they claimed they could not find it. I then received another note on my door two days later, so I went down to the post office again, and they still could not locate the package. They ended up sending the package back to my Aunt in New York. She then sent it through FedEx, and I then received my package in a timely manner. Then I was sent a package by a family member from West Virginia, over Christmas. I have yet to receive that package that was sent priority mail.

I called the Post Office in Mooresville, and they said that I should wait a little longer, because of the weather over Christmas, so I did. I still have not received the package, and my family member from West Virginia, has yet to get it back. This last package was sent by my mother from Walton, NY. This priority mail package contained a money order for $100.00. She sent it out on February 3rd, and it is now February 11th. I have still not received the priority mail package. I am not sure who exactly to complain to, but there are some very important packages that somehow seem to be getting lost, undelivered and forgotten. I am just thankful that I am not getting any of my prescriptions through the mail. This situation needs to be resolved quickly, I can not keep not getting my mail. I had at one point lived at **, and I went through the same sort of mail service of not getting letters from doctors, bills, and priority mail packages.

I know for a fact that the mail being sent to me does not have the wrong name or address. We are talking about family members, and doctors, and electric companies that very rarely, if ever have an address on a bill wrong. Please help me in this matter. I need to be confident that I can get my mail along with other North Carolina residents in a timely and professional fashion. The damage is worth $100.00 of someone's money that was lost or stolen, a Christmas present worth about $50.00 is gone and nowhere to be found, and utility bills aren't getting paid in a timely fashion due to not being delieverd. I can not be the only person that this is happened to, and I have never been so frustrated or concerened about not getting my mail. Opening someone else's mail is a federal offense, so I hope that there is not someone out there with $100.00, and a Christmas present of mine.

On Monday the 8th, I again spoke to her and she had a nasty attitude again, and still did not send anyone out to collect my mail. Finally, around 5:30, my regular driver shows up and said they had him doing someone else's route, but he still showed up. I then had 5 tubs and more boxes. I also asked her if she can provide me with a fax number, to where I can fax my mail box rental applications for mail forwarding, and she could not help me. She then said to call back on Monday, and speak to such and such person, who handles the mailboxes. On Monday, I called again and was given the same answer again by Mrs. **, to call back on Tuesday.

This is aggravating. I give the USPS nearly $30,000.00 worth of business a year, and I don't believe I should have to go through this, just to get my customers mail picked up, if my driver is being put to do others' routes, or when he is not on duty. This is a major concern with me, that she is supposed to be in charge here, yet does not care, nor provides good services. Medications and other important pieces of mail, priority mail, express mail documents, both domestic and international, do not get to patients or other recipients, so this is a problem.

Nevertheless, the Postal Service will not give me a refund. PayPal will also not give me a refund because they said that the post office is responsible. The post office says PayPal is responsible. Pitney Bowes says that the post office is responsible, even Click and Ship says postal service is responsible. So basically, I pay $84.79 for a label that didn't go anywhere.

I think this is how the post office makes money off of taxpayers. This money is probably going in some CEO's pocket, and the bad part is once they tell you no, they will not tell you the next level to go. It stops with consumer affairs, no means no and it's my fault.

Their customer service is completely unresponsive and unapologetic about it as well, leading me to believe this is so rampant the employees have been numbed to the implications. Do not use the post office to mail anything other than letters as you have no choice there, and even then, use email and fax when possible. Put them out of business. That is what needs to happen. First time, I lost a cell phone valued at $150 being returned to provider. The second time, I lost $125 in items intended for a baby shower that I will now have to replace at additional cost with no time left to replace and receive what was initially purchased.

Next day (Friday) ago no mail delivery to my house but neighbors got mail. Had message from customer service but had to go through the story again with the fact that it was now two days of no mail delivery. Was given a number (file) and told that someone would be in touch in two business days. When I ask her if that means Tuesday I was told yes. Saturday 02/06/2010 will be three days and no telling how long they will deliver mail to houses right next door with the same box and basically the same location but skip mine because I do not want a path through my front yard. Beginning of week there should be a check delivered. Bills that should be delivered. If not delivered then not paid. Just basic attitude of we will do what we want or we will not deliver your mail.

After the third ground, my local post office manager told me to call 1-800-ASK-USPS to find the number for the shipping post office (the one in Boston mentioned above). I called them on the 26th of January, and was promised a call back within 2-3 working days. Nine days later, I called them back. They transferred me to the supervisor of the last machine it was sorted on. She told me they run 800,000 pieces of mail on that machine daily. She was at least courteous and helpful. I was then directed back to Consumer Affairs, who told me so much time had elapsed that I was pretty much out of luck. I was told the Mail Recovery Center would contact me if they found it. The run around here is truly staggering. Only once or twice in all of this mess have I felt that anyone wanted to do anything more than get me off the phone. I don't know where to turn from here.

I haven't received more than a couple of pieces of mail in two weeks. I have medical prescriptions which I need now, W-2 form and other tax documents, mortgage and utility bills, and money in birthday cards, all missing in the mail. I have already had to pay late fees incurred because of utility bills not being paid on time. I am without my medications. The staff at that post office do not seem to care about my problem, which they admit was their fault, are doing nothing to expedite the return of my mail. Why does it take two weeks to move that mail 90 miles? They have responded to my understandable frustration by raising their voices, yelling at me, and asking me repeatedly what it is I expect them to do about it.

At this time, I have not received any of my back mail, and have received only two pieces of mail all week (including junk mail) which has caused me to worry that the problem has not been fixed and my mail is still not being delivered.

I have made several calls to the post office, spoken to my mail man, and put my name inside my post office box. Each time, I will receive a few pieces of mail, and the entire ordeal will begin again. My mail continues to be returned to senders, and I am at a loss for how to proceed. I am not receiving checks and bills, and am even missing important tax and insurance documents. Unfortunately, it is not like I can go to another mail provider after being dissatisfied with service received. I have no other options. Can your organization please help me resolve this problem? I am not receiving mail, checks, bills, etc.

I went online and emailed the post office to let them know what was going on. They tried to explain to me what to do but it was turning into a hassle. I wrote them back and asked to just get my money refunded. They said they would process it and it would take at least 4 weeks. I said fine. I called back in March 2009, and they told me that there were a lot of people ahead of me waiting for refunds to be processed and asked me to be patient. I said fine.

My refund wasn't processed until January 28, 2010! A year later! This is very upsetting and aggravating that the post office takes a year to issue a $74.00 refund! I will never purchase anything online from the post office again.

When I check my mailbox, my brain didn't comprehend what that package was at first. The manila envelope was completely ripped in half. Clearly, someone had ripped it open to steal the contents out. You could still see the square indention from the box. What is the most ridiculous thing is that whoever tampered with it decided to replace my box of jewelry with 2 CDs for the 2006 surveys for N. Carolina Department of Transportation, as if I wouldn't notice.

I was dumbfounded. I thought maybe it was mail sent to the wrong box at first, which happens. But I saw my friend's handwriting and her address, and I became so upset! It had a big red sticker saying the contents were fragile, so if it had been damaged on its trip, obviously, no one paid attention to that big red sticker! What makes me the most upset is that how the mail carriers or workers at the post office can see something like this and still decide to deliver it without a second glance?!

All they do is stick a little sticker claiming it was received by them unsealed. My friend's tape was still there, unharmed! It was not unsealed; it was ripped open! So according to them, somewhere between MN and CA, the envelope magically ripped in half (I'm talking completely gouged open), and my contents fell out and were replaced magically by 2 CDs that somehow made it the rest of the way? Ridiculous! Are there no honest people these days?

I've told them it was shipped out and they should have gotten it at least within a few days if not a few weeks. It has been three months since I shipped out that package now and I cannot locate it since I do not have a tracking number. I went to the USPS Parsippany branch and asked if they could help me. They said they cannot do anything regarding the package. I provided all the information I had shipped from and shipped to including the contents of my package. Isn’t USPS supposed to be responsible for getting my package from point A to point B? I cannot seem to find anyone that can help me in this.

My missing the package have resulted in me being charged by Ambumed for the EKG monitor at a cost of $300. I by no means can just afford something to that great amount for something I do not have. I followed the instructions and shipped the package out, and now I am the one paying for something USPS should have managed to get to the intended location.

I have worked for the post office over 5 years and full time for over a year. I have been thanked many times for doing a great job after the other lady retired. She was someone that had a lot of complaints about. Sometimes we do have bad days such as when we work sick, the mail truck is 2 hours late getting us our items to get to you, or something is going on in our lives that keeps running over in our minds. We have customers that have bad days also. I try to keep my chin up and put myself in their shoes. We should all do that. I just want you to know that not everyone is inconsiderate of others. I also want you to know that we are human beings and if someone just smiles and said thank you once in a while, it really makes us feel appreciated.

There are a lot of things that people don't understand about our jobs, though. I work 6 days a week for 7 or more hours a day with no break! We have to sort our own mail, organize it according to delivery, count the items (letters, catalogs, parcels, etc.), log information, sign a form for every move we make, keep track of miles, load it into our vehicles, and try to deliver it to the right place on time every time, and then do it when we get back in from our routes. As a rural carrier, I have to provide my own vehicle, insurance, etc. That isn't cheap. I do agree that there are people out there that only work for the money. It isn't that great, either, when you have to pay for all the expenses just to have the job like I do. Also, I don't get paid by the hour. If my route is evaluated at 7 hours and I work 12, I get paid for the 7 hours. Then, I get in trouble for not getting it done in time.

Rural carriers go through a route count once a year. If our mail is low for that 2 week period of time, which it usually is, we have to deal with the pay we are given for it for the next year. Most of us work hard, but do make mistakes. We have subs that don't care as much as we do. That is difficult for the regular carriers. I do everything I can think of to make my subs’ job easier, but he/she tends to not care. I put names in boxes, color code things, etc., but there is no getting him to care as much as I do. There are a lot of complaints when I take a day off. I hate to take off work because of that. It frustrates me seeing the mess that was created while I was away.

Not everything is in our control though. Before it reaches my hands, I don't know what has gone on until that point. I am writing this because I, too, have bad experiences with the postal service. I recently had an express package that was damaged (out of carrier’s hands) and scanned falsely by a carrier or clerk. It was scanned as attempted when it was not! That is a sign of laziness. I have called the supervisor over that postal facility several times and have gotten nowhere with it. There isn't anything I can think of that would be a good reason for that package to show attempted when it was not. That is just false documentation to cover someone's butt.

No matter what, there is no excuse to treat the customers the way that you have been treated. Do not just sit back either. There is always someone to listen and take care of it. Know that if you do not get results, keep going until someone does take care of it. Sometimes when I make a mistake, having the customer catch me and tell me (nicely) personally, it gives me a better image so that it becomes more personable. Everyone makes mistakes at sometime, but know that constant mistakes should not be tolerated.

Through wind, snow, rain, etc., the mail will be delivered? What a joke. This mailman also scares my children and they say he is mean. So what do I do? I put a call into the postmaster. Hopefully he calls me back. I am extremely angry. I have 5 feet of snow in my yard and they expect me to shovel a path for this jerk. No, thanks. I'll just shove a huge mailbox in the snowbank and he can deal with that. I constantly worry about whether I should leave my outgoing mail in the box. When I leave, he may just decide he doesn't want to pick it up. Then who is going to get hold of my info?

All this has cost me a lot of money by maturity, etc. Not finding cooperation and arbitrary actions by these employees is to turn to you. The consequences that these employees will bring me are: unpaid bills and important information will be lost without being able to deposit checks in addition to the little interest of serving the customer and bad treatment.

I feel that this is unjust and unfair to the tenants who have nothing to do with the issue of what occurred to the carrier and I do understand that safety of their workers are first and foremost but what about the tenants who paid to have them a job in the first place? Without our service there is the complaint for the postal office to address, instead lay-off would be on the table. I am awaiting my W-2's to file my taxes in order to pay taxes I owe to the government and this move of the Post Office would be putting me in a penalty faze at this present time. Tenants should have the option to pick up their mail until the matter is resolved between the two offices respectively.

I reminded him that the designation was meant to facilitate publishers exercising their first-amendment rights. I received a quizzical look, and then the blank stare returned. As a small publisher trying to make a go of it, we can hardly afford the loss of books due to the ineptitude of the USPS. And it wonders why it's losing money? USPS employees are the butt of so many jokes only a highway repair crew could laugh. The result is loss of $675.25 in potential earnings and lost mailing fees.

My local PO did finally get a resolution in August 2010 that the reason for the delay was that the MA Post office never submitted their part of the claim. Phil **, the Little Mountain Postmaster, sent a certified letter to the Postmaster in MA in Sept 2010. Still, no word. Phil ** suggested I sue the Post Office. He is my postmaster and he can not tell me the status of my claim. I can not run a business of shipping seeds if they are lost or damaged by the post office and the post office will not pay or give any status of my claim. Please help me out.

I am always stressed by their behavior towards me. I have to manually track down my packages due to the fact that they refuse to treat me as a regular customer. I have had my deliveries set inside the postal service for many weeks because of this. Just the other day when I went to pick up mail from my box, there were no slips in my box so I informed the teller that the vendor gave me a confirmation number. I gave her the number and she found my stuff along with other items and the teller said "I don't understand why they continue to not handle you appropriately".

I filed 2 complaints, case #ca100722797and #ca100750813. Both were met with derision and disrespect by the 61107 area code supervisor, who's every response to my statements was "I don't know anything about that", "I don't know anything about that", "I don't know anything about that", "I don't know anything about that", "I don't know anything about that". If he had been standing in front of me, I may have punched him in his smug face. I didn't get his name when I first spoke to him, so I called back using *68 and he said his name was Paul **. I'm beginning to see why people hate the French. He was totally rude and disrespectul and there was no legitimate reason for it! Today, it is 6:03 pm right now and the so called "mail person" still hasn't delivered our mail, and due to the extreme ice skating rink like surface, from my front door to the mail box,and pitch darkness outside here in the Midwest, I will not be risking my life to get it.

The post office complains that people are avoiding using their services and they seem genuinely puzzled as to the reason why. News flash: It's not because UPS or DHL or FedEx are better, but they are held accountable and postal employees are not. That is the difference!

3) The US recipient cannot lodge a formal investigation; it must be started by the original sender in the foreign office.

The formal inquiry from the Czech office has resulted in the same information which is displayed on the tracking page, ie, the package has not moved since the 13th of January 2010.

Now it's gone and I forgot to buy insurance. It was 24 bottles of medicated oil, Sunrider brand and it costs $210.

The following message was printed on the back of the postal envelope, with my own thoughts inserted in [ ]: "We Care US Postal Service, Dear Valued Postal Customer: I want to extend my sincere apology as your Postmaster for the enclosed document that was inadvertently damaged [completely intentionally!] in handling by your Postal Service.

"We are aware how important your mail is to you. With that in mind, we are forwarding it to you in an expeditious [and stripped of value] fashion. The United Stated Postal Service [mis]handles over 202 billion pieces of mail each year. While each employee makes concerted effort to [steal, rip off, or carelessly destroy] process, without damage, each piece of mail, an occasional [frequent] mishap does happen. We are constantly working to improve our processing methods so that these incidents will be eliminated [here's a tip, don’t hire convicts]. You can help us greatly in our efforts if you will continue to properly prepare and address each letter or parcel that you enter into the mailstream [as was done with his particular piece and look how it ended up]. We appreciate your cooperation and understanding [nope, not from me] and sincerely regret the inconvenience that you have experienced. Your Postmaster"

My parents will likely incur a cancelled check fee of approximately $25.

He's not helpful. He can't explain what happened to my mail; the carrier, he says, delivered the mail she found with my "hold mail" card. Please! I receive more than four pieces of mail a week. For 16 days, I should have had more mail. And what happened to my bills? I called the "Help" line at USPS Customer Service twice today, but "the system is down," which I think is their way of saying, "We don't really care if you have a problem; we don't want to hear about it. " I posted an email complaint anyway, but hold out little hope that anyone will get back to me.

They said they would call me but never did. I followed up by calling. They said, "Sorry, we can't help", to go to your local post office. I did. But they couldn't do much. I paid $110 for my package and it's not here with me. I emailed the person who sent it to me and they checked at their post office from where he mailed it out. They said someone scanned it wrong and that's why it's lost in the mail. Please, please help me. I'm tired and don't want to get ripped off.

The postal carrier is not reading the addressee. It needs to stop. Please help me. I have no idea what action to take at this point. I have physically walked into the post office and spoke to a supervisor and they promised they would stop and it never stops. I just got 3 pieces of mail for Chad S. There is no one else that lives here. I’m not Chad S. I'm so upset right now. Help me make this stop once and for all. This is disrespect.

On a more positive note, I also checked with the post office in Clemson and was assured that the manager would check the dead letter box and speak with the route carrier to see if anything could be found--one glimmer of hope in the system. Overall, I am not a pleased postal customer. These two pieces both have return address labels and have been neither delivered or returned. And I ironically, my wife sent postcards the same day that were delivered.

The package was wrapped with white wrapping paper and the rep who assisted me put extra USPS tape on the package for me. The package contained a new Cricket craft machine valued at over $100 and a black photo book that says “M/C family 2009” on the inside of the first page with a photo of Providence Canyon on the front. The package was addressed to Greeneville, TN 37745 with a return address of **. The post office has not been helpful. Any assistance you can provide would be appreciated.

Now, how can they charge for something they do not follow? Is there any point to charge extra? Considering you can pay priority, overnight or regular, it matters not, the package will get there whenever. This isn't the first time this has happened for me. Now, I live overseas and every package must be sent via USPS, unfortunately. What's more is that myself and other service members wait patiently for these people to do their jobs. And, for many of us, getting any mail is one of the most exciting times of the week.

I called on 1/17/2010 because no mail would be delivered on 1/17/2010 because of Martin Luther Kings birthday. I called the Hoffman Estates post office to see if pick-ups could be made. A person said yes, I was told if you come inside the post office and ring the bell, someone can get your two parcels. I got a ride to the post office and no one showed for over 15 minutes of ringing the bell. This was right after i had called.

So, I called again the next day and got an postal employee named Harry ** on the line. I stated I had two parcel numbers and wanted to see if they were there and if I could pick up my parcels. I explained these parcels were medicine that I needed. Harry ** said he only saw one, I asked to know what happened to the other parcel. He said, "Don't know you only have one ". I asked, "How can I track the other parcel?". He said, "I told you, you have only one". He then said he tried to deliver them and someone rang the bell and no one answered. I was home and heard no bell. I then called again and Harry became very rude. "Look I don't know where your damn parcels are. We tried to deliver them and you didn't answer your door".

When I contacted the post office regarding the theft, they informed me that because I didn't purchase insurance, there was nothing they can do. I find this to be an unacceptable response, I paid for a service and they didn't even come close to fulfilling their obligation of delivering my package with the contents that I dropped it off with. I shouldn't have to pay extra to make sure that they won't steal whatever they want out of my box. The replacement cost of the items that are missing total nearly $600.00. Not to mention, the wasted time I've spent writing letters to the Atlanta Mail Recovery Center and phone calls made to the main Post Office hub in Atlanta only to deal with the least helpful people in the entire world.

I find it hard to stomach that my tax dollars are keeping the post office running and yet they feel no obligation to properly service the people of this nation. I've found numerous other complaints regarding the same type of incident only to see that this poor behavior is pretty much standard with the USPS.

$1,186 was stolen and additional $200.00 in fee were added. I have not been able to pay my monthly bill timely. My credit card payments can not be made. My credit rating had dropped. I'm now living paycheck to paycheck. Only able to pay lights, gas, phone, and mortgage. I've had to ask for money from family to get by. This is a problem.

Volume I Ideas, Concepts, Doctrine by Futrell

The largest box with the best of my books disappeared, and I have yet to hear from the "Atlanta Mail Recovery Unit." I suspect someone will pocket the cash for the books stolen during their "auctions." Many of my books had KStrait written on the page edge of them. They were in a box labeled "small 16 3/4 x 12 1/2 x 12 1/2." It was also labeled "pratt" and "recyclable." There were several expensive science, math, and engineering books I had hoped to use to prepare for an exam I must take in the spring. Instead, I have a pile of books I have never seen before to remind me how foolish I was to think that USPS was safe and responsible.

I mailed the Parcel Search Request form January 11, 2010 to the Atlanta Mail Recovery Unit. I believe the auctions this center has with stolen books/articles is inappropriate for a government-run agency.

Then he asked the neighbor if he really wanted to receive mail, "just checking." Not only did this "postmaster" come to a private, rural residence late on a Saturday night, he didn't even come to the front door, instead sneaking around to a rear door, past windows with a clear view inside. This neighbor does want mail. I want mail when I move, as well. Not only do I have a legally recognized disability, I receive and send a great deal of mail professionally which makes it impossible to travel 5 miles on a dirt road every day to collect my mail.

This postmaster has said he doesn't believe we should receive rural delivery and that the regional manager was wrong. I think it must be well outside the scope of his position to harass, (if not illegal activity) a postal service patron by coming onto their property under false pretenses and essentially spying, then trying to get them to change their mind. I am concerned about the consequences of challenging this person in a town of less than 300 people, if he feels he has the right to deny a government service he is being paid to provide, then harass, challenge and essentially stalk someone who is simply trying to achieve what they should have had in the first place.

I am concerned for my/our personal protection and the security of our mail. This person is not only challenging his regional authority, his behavior and actions constitute a personal threat to our privacy and rights. I would like to know what recourse we have to prevent him creating his own rules regarding our mail, and also in preventing him from harassing and intimidating people who do not want him on their property. I would like to know if he is violating any law and what postal patrons can do to protect themselves from these violations and personal intrusions. Thank you.

My mother has complained to me on several occasions as well as friends and other relatives. I thought at first maybe it was my imagination or maybe he just had a few bad days, but for years and with so many others? I don't understand how this man is allowed to continue to have such an "attitude" with the public and also get paid with our hard earned tax dollars.