USPS Reviews

On tax day April 15, 2011, I addressed a Santa Monica postal staff member (approx 17", 130 lbs, 5' 4" ish blk hair, hispanic, 40s, slight acne blemishes, not a supervisor). I asked her at that time to assist with me with the postal machine which was offering errors. I informed her I was not sure the time due date of my box ** , CA but wished to pay with credit card on the machine. She informed me my box was "current". When I returned on April 18, 2011, though I still had not received any notification or bill in the box or mail to day, and was awaiting re assign of my password online, my key would not work.

I went to the counter of the same clerk, she stated she looked in the system. Assured me the box was current and not due and she handed me my mail long with a key for a parcel in the locked bin. I still have documentation of my machine transactions on that date for verification.

When I returned May 11, 2011, to retrieve my new ATM card, the same clerk was standing at that front of the intake line guiding customers. I asked her could she physically try my box and tell me why I could not get in. At this time she stated it was overdue and closed. She acknowledged our prior conversations over this matter when I tried to resolve with her twice before. She stated she could not give me my mail ,delivery confirmation package nor ATM. She I need to wait for a supervisor, though the person was on the phone.

I waited patiently the first 15 minutes despite chronic joint pain and being late for an appointment. When I asked the initial clerk could she simply hand me my mail so I would return later in day and resolve. She rudely broadcast in the lobby, "it is like your rent when you late you are locked out." I reminded her of the numerous times she stated the box was current and questioned why are there so many errors at this location including my twice standing in line for certified letter, they informed me did not exist and I never received, in addition to my and others damaged packages. She in very unprofessional manner stated, "why don't you get a box in another city." I replied and reminded her I live here in the city of Santa Monica. When I advised her I would wait 15 minutes more before filing a complaint, she stated, "if you want your ATM, I suggest you wait."

At that time, numerous more customers two at that moment were voicing complaints of mail. Something I too have encountered twice in recent months at this location. In other California cities I have resided, I have never had these issues. When I asked the initial clerk and Alice their names, the initial clerk turned her name badge over, the clerk 04 conveniently had hers off and initially Alice pretended not to know what I asked. When Alice, the supervisor came to the counter still on her mobile phone, I addressed the issues calmly.

Though her continues erroneous displacement of blame on me, "I don't believe you did not receive the notice, if other people did", when asked why the other clerk stated it was current, reply of supervisor, "I do not mind other peoples business, I did not have to give you the mail." This is all documented on a live call to bank for later subpoena. She held on to my mail as though I was a child, looked through my mail, which I later found my chase letter open, refused to hand me my parcel, knowing I needed to activate the ATM to pay what ever fee. I phoned my bank, and the phone call and entire conversation of this non professionalism of the postal staff is on record with the bank, as I asked the bank about replacement of the ATM card they initially held hostage. Still when I picked up this mail, there were notices of bills in there, nor the certified letter of a month ago.

I paid $46 bill #** to clerk 04, who I note was professional and doing what the supervisor instructed her. I was forced to pay these erroneous fee generated by postal error to obtain my ATM card. Despite telling the supervisor and initial clerk, I did not wish to be forced to activate my ATM card in a public place to pay them to obtain my mail they held hostage, they persisted with this bullying, regardless. I am formally requesting my $15 overage be returned to me via the mail in either money order or cashier check sent to Renita **, **.

Since I addressed these inappropriate acts, it has been continuous mounting problems. With California's high unemployment rate, as a couple other wronged customers voiced, there are sufficient affable people actually residing in the city of Santa Monica, who would perform these postal duties without the aggression and dismay of the job. I, last month listened to a gentleman two patrons ahead voice his anger with lost mail with this location and stated he did not have the problem with his normal will rogers Los Angeles location. I appreciate your immediate resolution of this matter.

Days later, with no word from them, I called the office again and again was told that they will investigate and get back to me later that day; it was a Saturday. The following Monday, I called them again and told them how disappointed I was with the customer service this office provides and asked to give me an answer one way or another. I was then told by the supervisor that the package scanned as delivered. That I know though my daughter never saw the box. I asked what options do I have and was told that without insurance, I have none.

My feeling was that, it was their negligence that caused this package to get lost but I was given the "tough luck" response by these people. I even explained to them that where I live, when a package is undeliverable, the post person leaves me a notice in my mail box so I can pick up the box the following business day. When my daughter finally caught up with the delivery person, she was told that the package was left at her door step since it's easier to leave it there than go back to her parcel box to put it there. I'm not convinced that it was delivered to her and mysteriously disappeared. But regardless of what really happened, the only thing clear to me was that I shipped this package using USPS service and it never got to the destination, to my daughter. They lost it but to them, it's my fault for not paying for additional insurance for it.

I don't buy it. Cards don't just fall out of their envelopes even if they are not sealed. My brother is certain the envelope was sealed properly when he dropped it in the slot and he and I are convinced that someone within the postal service opened it, removed the contents, taped it, closed and mailed it anyway.

I don't allow my mail to sit in my mailbox. I'm home when it comes and I get it immediately. It is shameful that someone that you trust with your mail steals it and there is no recourse for the victim. I suspect that I am not the first person this has happened to.

I am having anxiety attacks, and I always have put out for gas a lot, because I have to go places to have statements, bills and or important paperwork printed out.

I decided to place a second request with the representative to change my address, but they could not do it over the phone. A call the next day to the manager gave me different facts and that the address could be changed over the phone. Two weeks later (around April 1st), we still had no forwarded mail. I decided to file another change of address, this time using the online form through the USPS website. We also called the post office to find the whereabouts of our missing mail. They indicated that they had file of an online request (which was just processed) and also another request from Feb 21. Several days later, we received the letter confirming this change of address, dated Feb 21.

Upon receiving this letter (but no other forwarded mail) we called the post office again, and they had no idea where our mail was, except that it was probably returned to the senders. They also advised us to contact Consumer Affairs of Ohio. Since this last call, we have received about 8 pieces of forwarded mail, 2 of which were advertisements.

Finally, my wife received a personal mail at her new place of employment. The envelope contained the original letter that was returned from our old address, and in this letter were the family's new health insurance membership cards. The label on the envelope stated that it was undeliverable as addressed and returned to sender. The date on the label was March 9, which was after the date shown on the change of address verification letter. My wife was transferred with this move, and forms were mailed to the old address which were important for tax and insurance purposes. Because we did not receive this mail in a timely manner, we are at risk of losing medical insurance and other benefits. The company has provided us with an alternative way of providing the required information, but there will be a delay in the processing and a gap in benefits may be created.

Today, I went to pick up my payroll check that has always arrived in my P.O. Box on the same day of the week for the past nine months that I've been employed with my current employer but it wasn't there. I called my employer and it had been mailed at the usual time.

I asked the clerk to please check the boxes around mine since there have been so many items wrongly placed in my P.O. Box. They found a few other items addressed to me in other people's mailboxes but they did not find my payroll check. My employer does not offer direct deposit and it's payroll department is out of the area so I can't pick it up.

Like many others, I certainly depend on the post office to deliver my check to my P.O. Box. It is completely unacceptable that they would allow someone, who they know has a history of mishandling the mail, to continue working there for a month or more without taking any corrective measures, aside from a post it note to be more careful which obviously wasn't very effective.

So I drove though the night up to Oakland to get my package. On arrival I spoke to a woman who said she had put a note on it the night before and it would be in the back room. She came back looking confused and told me that the package was then missing and she didn't know where it had gone. So I drove about 500 miles for a missing package. It's been two weeks and they still can't tell me what happened to it.

I have been in the area almost three months, and have only been able to get 2-pieces of mail from these people. I had to call the police, to explain to the woman that she doesn't understand the mail definition. I still didn't get my mail, and I am waiting for my new California ID card, so I can get elsewhere on with my life. She stated that she sent it back. ID is very important, and she's keeping us from having it. I have an out-of-state Driver's license that is still valid, and I wanted to use the California ID as a second photo ID, for this state, so I can get work. This woman has my life on hold and I am unable to continue forward until I receive my mail.

I was also a victim of ID theft twenty years ago when I lived in California. I got new ID, but someone else out there is making my life a nightmare.

Ten days later, I called the Post Office because the package had not arrived at its destination. I was told by a USPS representative to call the Customer Complaint Department. On March 24th 2011 at 11:00am, I called 800-275-8777 and filed a complaint. I was a promised a call back from the USPS within two days but I never received a call, so I called them numerous times again.

At 1:40pm today, I was finally informed that nothing could be done and to contact the Consumer Affairs Department. The package has a value of over $200.00 in content plus the $30.20 I paid for priority service and I'm being told by the USPS that I have to take this as a loss.

This is criminal negligence. My package should have been signed for by me at my local P.O. How is it that exactly two separate packages, on separate dates and times, could be sent to them? Something just doesn't seem right. The fact that there is a way to track my package and they refuse to do so has caused me to feel that the USPS can't seem to get it together and that maybe this is an underhanded way for them to make money. This has caused me a great deal of stress and suspicion when it comes to the USPS. I will never use them in the future and will request others to send mail to me by way of FedEx and UPS.

Before realizing that there was an issue with the first two packages, I mailed two more packages from home, carrier pick up. These items also were never scanned, or delivered. They were mailed on March 20, 2011 (tracking numbers: ** and **). When contacting your 1-800-ASK-USPS number I am certainly frustrated by the attitude of, "Oh, well, you didn't purchase insurance." My postmaster assured me on March 24, when I went in to speak to him personally about the matter, that he would look into it and investigate. Yet, he seemed to have no knowledge of the two claims I had opened on this situation! Claim numbers are ** and **.

I heard back from the local P.O. via "Tim" on Monday, March 28, stating that he is still investigating, but that it "doesn't look good." I would honestly like to know what my carrier has to say for himself! The first two packages that were "missing" were gifts worth around $40; the second two were vivarium plants worth a combined $40. A fifth package, not mailed Priority Mail, but in a bubble envelope with four stamps on it, has also gone missing. It was picked up with the packages on March 20. The packages that I requested carrier pick up on specifically have gotten to their destinations, as well as ones that I have insured.

The 10-day period was quite concerning and upon arriving home, we figured our mail had been held. When it was not delivered after 2 days we called our post office. They merely stated that they had no idea what happened to our mail and did not seem to be concerned. We finally were able to locate it as our neighbor had noticed the mail was piling up in our box and picked it up for us. This was fortunate because we live in a rural location and are very careful not to leave our mail in our box, even over night. The box is also located quite a way's down our driveway, so is not easily visible from our house. Our mail carrier apologized for the 10-day wrong delivery, but I don't believe. It is his fault since the hold mail request goes through our local post office and not the carrier himself.

This past week, we put the formal request in our mail box for our carrier. The mail still got delivered. Needless to say, we are very upset about this. We feel we should be able to trust that our local government postal service be reliable and we do not know what we are to do the next time we leave town knowing our mail may sit in our box. If a check is stolen out of our box while we are gone, who is responsible for this when we have asked that our mail be held? Please note that at times, the mail has been held as requested. However, we do not feel very confident when turning in a request any longer.

About a month later, we moved to a neighboring town. I filled out the change of address form online for a "Family Move" and paid the dollar to confirm. I also began changing my address with all of the organizations that send me mail, as did my husband. About 2 weeks later, I was unable to access one of my credit cards. They told me that I had changed my address and never responded to the letter they sent (that was sent to my old address to confirm that I was, in fact, not there). The letter was never forwarded. I fixed that issue with the credit card and about two more weeks went by.

We stopped by our old apartment and realized that the mailbox was filled to the brim with a month's worth of mail! There was a check for my husband, the credit card notice, various bills (that I pay online, so I thought nothing of) and a birthday card for my stepdaughter. Again, sitting there with the confirmation letter stating that we had changed our address sitting on top of the pile!!Of course, I called the USPS, and when I finally got through to an actual human being, all she could say was "Sorry, we'll look into it. " If I "forget" to pay my taxes, the government will not accept a "sorry, I'll look into it," but it is okay for a government organization to "forget" about my family's security with an "oopsie! "

I immediately called the supervisor again, and spoke to Carrie. She told me to try P1 and I told her I did. She asked me to call back tomorrow in which I did. Again, I was told that the package would be in the parcel. It still was not there. By this time it's March 24, when I checked again and still no key. I spoke to Carrie again and she allegedly verified with carrier that package is in P2 and will leave the key. When I got home, there was still no package. Because it has been a week and I have not received my package, I went up to the post office on March 25. I spoke to postmaster Kim ******* and explained the situation. After she spoke with the carrier she told me the key would be in the box today. I asked her for the key or package now. She exclaimed the carrier does not have the package and it's in the parcel. I told her I was told by the supervisor, Carrie, yesterday that the package was in P2. Kim ******* said the carrier doesn't know which parcel it's in and she will put the key in my box at mail delivery later today. I also explained to her that I haven't been receiving mail for over a month because the carrier had been sending it back but that I was receiving it now. I went on to say how this is redundant behavior with the carrier either sending my mail back and now not delivering packages appropriately.

I got the impression that Ms. ******* was uncaring and didn't say much. She did offer the main number to the post office and her last name in case I have another problem. I explained to her that I can't continue to take off work and call the post office almost daily about these things. I also asked her to talk to the carrier in which Ms. ******* kept reverting back to the package being in the parcel. There are two parts of the complaint and I feel Ms. ******* is not trying or does not care about resolving the issue of the behavior with the carrier. I was quite concerned and called Ms. ******* back and told her just that. That I feel she was uncaring and just wanted to rush me out of the post office and was not really interested in helping resolve the whole issue. Again, she seemed uncaring in tone and just not listening to my needs as a customer. I have had important mail returned that I never received (i.e., pay check stubs, bank statements, bills, etc.) and I have taken off excessive time from work to call at least twice a day or visit in person and the problem with the mail carrier is still not resolved. Please help.

Then I asked them to give Nikki (the "fill in" driver) my phone number and ask her to call me, but she never called. All they would tell me was that "Sorry, there's nothing we can do". Well, I paid $40 for a package that did not get delivered to my house and no one can tell me anything about what happened to it. It is not fair that I ordered a package, I paid for a package but I did not receive a package. The delivery driver that day either made a mistake or kept the package for herself. I prefer to think that she made a mistake but either way, I don;t think I should have to pay for NOTHING. Thank you.

I know for a fact that he must pick up our packages because my uncle is a carrier. My uncle told me that they must pick up our packages, no matter how much we have. This information was also verified by a USPS commercial that I saw the other day. The commercial was advertising USPS flat rate boxes. The commercial stated, "We will pick up as many packages as you have." So, I know he is not doing his job correctly.

I have also complained to corporate about this issue on USPS.COM. They did not handle that matter well at all. In fact, they didn't resolve the issue at all. They told me we must pay fifteen dollars a day if we want a guarantee that all of our packages are to be picked up on a daily basis. This is also not true because of the commercial that I saw and I also asked my uncle, and he said that all of our packages are to be picked up, no matter how many we have. This only happens when Conrad is filling in for our regular carrier. Our regular carrier does her job perfectly every time.

The fill in carrier stated that since it was a secure building, he didn't think much of leaving it at a door albeit the incorrect door. I asked the regular carrier why he didn't just leave a parcel slip in my mailbox and just taken it back to the main post office then I would have picked it up? She said in so many words that he thought it was too much work and he wasn't the kind of mail person that went that extra step to ensure that the mail is delivered to the correct recipient. I would also like to add that when I went into the main post office, the person that helped me, Michelle ** was not very helpful. This is the same person that I left two messages with last Friday and she never returned my call.

The carrier did not take the time to ensure that he was at the correct building; let alone the correct apartment number. He acted erroneously and because he doesn't take pride in his job or care that people receive their mail/packages in a timely manner, my son paid $65.00 of his hard-earned money and now is made to suffer for someone else's error. I was told in so many words that yes, it was their carrier's fault but there is nothing we can do so he is just out of luck.

Is this the kind of service that we, taxpayers, should now expect from the USPS?

I live on a limited income and have for years. By the time I get the notice, I have no money left for that month to pay, I have always paid on the first of the month since that is when I get paid. Only this time I was locked out.

I have to say there have been issues with the box and my attempts to contact personnel in order to get problems fixed. For instance, within the last year or so, the combination to my box mysteriously changes on its own. I had a terrible time trying to get the problem fixed in order to get my mail.

I had to stand in line for two weeks to get my mail. Apparently nobody could do anything to help me except the box clerk who apparently only works in the mornings. I have severe insomnia and can not get to the post office before 11am. Finally I had to suggest to the staff that the box clerk fix the problem, give one of the counter employees the combination so they could give it to me so I could finally get my mail.

With regard to trying to get my box unlocked currently, I placed a letter in the slot for the Supervisor of the Civic Center Post Office explaining my situation including my payment schedule and my past payment habits. Even though I left my phone number I have heard nothing. I called the post office in order to find out how much it would cost to get the box unlocked so I could get a loan from a friend and the employee claimed the only person who had that information was the box clerk.

I don't understand why they can not send out the bill the month before it is due, giving me a chance to budget for the rent fee. I don't think it is unreasonable for me to ask for a bit of grace of one day (I had my payment in before 5pm on the first) given my circumstances and given my payment history and given the ** I had to go through in getting my mail when my box was locked due to its needing repair.

She said there had been no reports and she would go in the back and look around our PO box and all other undeliverable mailings she came back and told me there was nothing of ours I asked her if there was any way to track mailings she stated unfortunately there is not unless it has been sent certified I asked her if there was any one I could contact about my concerns and she suggested the consumer affairs. All parties that I called today stated that all of these mailings had been sent to **. Any help would be greatly appreciated.

I was told by Ed at the USPS office to contact you since they cannot find the package. I lost of a $117.00 purchase.

As a result of the back quality of the United states postal service failure to deliver my mail, I have been left to not depend or trust the United States Post Office, and I need to know what is my next legal course of action?

I have experienced these inconveniences. What all of these tactics are designed to do is reduce the volume of business conducted at the Yardley Post Office, which drives down revenue. This makes the location more attractive for the United States Postal Service to close down as it tries to stem its tide of red ink. Please intervene to save our Post Office. Yardley's Post Office is vital to our community.

I sacrificed to get this box because of the service that was offered to have my mail delivered to this box by 10:30 AM according to their posted sign. It is putting unnecessary strain on my family for our mail to get delivered to our box any given time of the night at 7:00 PM and even later that (I found out after checking for a full day). When I complained, the first approximate five times Mr. ** seemed concerned.

I feel that due to my mail not being delivered as promised and Mr. ** even offering a refund on my box instead of fixing the problem, it has caused hundreds of dollars on late fees for my rent. My children have not been able to get things needed on time. Other bills such as utilities have been late because of late fees for the rent. We have been waiting just to grocery shop at times or get medicines for my spouse and myself. I really would like district managers and whomever else who need to possibly do unexpected visits to understand these complaints are warranted. I do not want a refund back, just better service.

I was told by Andrea that what happened was that my regular mail carrier was on vacation and a substitute carrier saw that a change of address was put forth to my address--**; however, the date of forward, 2/21/2010, was overlooked so my package was processed as a forward to a new location. (This applies to two packages but the other package didn't have a tracking confirmation option. The other package was mailed from Pennsylvania and it was returned to the sender. I have since paid an additional postage fee of $9.00 to have it reshipped to me!) Double the postage due to the incompetence of a substitute postal worker.

The package with the tracking confirmation number is still, to this day, March 4, 2010, missing and no one can tell me exactly where it is. However, it is stating Arrival at Unit, Feb-26-11, 06:13 AM, **. I have no idea what the "Unit" meant and when I last spoke to the USPS, they said that it was being returned to sender. Therefore, if that's the case, I will have to pay another postage fee if I want my property. I cannot understand how they can't be responsible for the additional postage fees due to the original error that occurred from a substitute postal worker in which they employ.

I am held accountable for my actions and mistakes that I make. Why aren't they? I am having to pay the price for this and I don't have the money to pay for someone else's mistakes! According to them, there is nothing they can do--I disagree. They can take money for a service and not have to deliver (follow through) to me--that sounds like a scam (robbery). I can provide the complete address and emailed correspondence with the seller of the package that was returned which cost me an additional $9.00 to receive my items.

When I asked the Ypsilanti Branch Post Master, Mrs. ** stated that it was allowable to hand over my mail to a stranger simply because I pay them rent! When asked if that specific manager or apartment complex had a contract with the USPS to handle tenant's mail, Mrs. ** said no. Then, I asked, "Why would you feel that it was appropriate to give my mail with all of the offenses applied to opening someone else's mail to the rental agent?" Virgil ** then stated, "Because we make attempts to deliver at the addresses." I told him, "But you didn't put the mail in the box, you gave it to an individual!" There is a difference. How did they pass their entrance evaluation for employment if they have a hard time understanding that? The public is aware, why are their interpretation different from what the public is expected to understand?

Again, at the Saline branch, Tina **, a worker, gave me her email address last year (where I was uncomfortable). I took it because I didn't want her to be offended enough to destroy or tamper with my mail. As it is, I had intense discussion with Virgil ** of the main branch at the Ypsilanti location who said to me, "I am tired of you and your family. And if the senders wanted you to have your mail, they would send it with a return receipt or pay extra." The mail that was missing, at that time, happened to have come from the IRS and the computer software company. I feel that I am being sabotaged and that my mail is being mishandled by internal employees who are doing favors for friends about the community.

What is more, Tina told me yesterday when I asked where my mail was (as I have not received mail in three business days) that "We were doing you a favor." I never asked for any favors! Karen also made the statement that she would take my information home and make corrections because "I am off the clock and I have to get home to get my kid." Karen made me feel that if I didn't agree to let her take my mail home, I wouldn't get it anymore. When I had objections, Tina ** started making me feel as If I were causing a scene and the postal master was running around so busy that she left me to be handled by her subordinates.

I routinely mail myself letters to make sure that I am getting my mail or ask another business owner to mail me a letter to ensure that I am getting my mail. None of these letters have reached my P.O. Box. My customers also have mail delivered to my P.O. Box as I help set up new businesses. Both Tina and Karen decided that whereas the address was correct, because the name was not **, they sent it back causing delays in processing DBA for other businesses that I am structuring.

For that, I have had to offer refunds of services and perform some free of charge as to remedy. I am concerned that they have taken this personally and are intentionally not delivering my mail because I raised question about their practices or other personal reasons. Please look into this because I need my mail! Also, they are putting my mail in a Tiffany **'s box who has brought me my mail on several occasions. Some mail contained private ID numbers and had been opened. Tiffany states that it was already open when she got the mail. I can't accuse her. I have mail to the P.O. Box, how can they be getting that wrong? It doesn't leave the building and they deliver at their leisure.

I also have forwards from all of my last addresses because I am a sole proprietorship. I must receive all mail and sometimes, when not interacting with other businesses, I most often overlook sending them an updated mailing contact. Therefore, I submit the forwards to catch missed vendors, businesses, or from marketing where old printed materials suggest other P.O. Boxes.

If you check my web site, **, you will see the updated address. Again, my issues are with your employees doing favors for friends outside the U.S. Postal Services. I am with anxiety as I am not sure what to do at this point. These events explain a lot of mishaps for my developing business. Who are they helping? Please advise.

I asked him to show me a paper where I can see price range for searching item. Obviously he didn't have it. He told me, "I do not care what clerk told you, she can tell you anything." Then he look at me and said, " I may not even look for you if you will be upset." He was most inappropriate person I met in my life! I told him, "you should have copy from my American Express slip." He told me, "you shouldn't lose your slip." Anyway, he was the most rude and the worst person. I don't know how he can be a manager? Please, follow up with my case. I would like to know what was done in relation to Mr. **.

I called consumer affairs to complain about this issue but they hung up on me today. I demand better communication and respect, it is a federal offense to open or tamper with someone's mail.

On 02/02/11, I sent an envelope to Annual Credit Report request service via United States Postal Services, Honolulu Downtown Station, with the PS Form 3800, June 2002 (Certified Mail Receipt number **) and I paid $3.24 to assure delivery without problems as the information I attached is very important.

The envelope never arrived. I have been entering a request by computer to check it as this date. I have not received any reply from them. I went to USPS, the same office where I mailed my letter and spoke whith Mrs. Ahina *****, Keahi, Honolulu Downtown Station's Supervisor. She said that her office made the job. The recipient USPS in Atlanta GA 30304 is a small office with a small staff and she could not do anything about it.

These actions resulted in 120-day delay of our housing complaint being processed timely. It is unfortunate that the postal carrier only began delivery certified mail directly to our door after the 120 days had passed, and after we notified our local post office of our concerns. (The postal carrier did not give us any certified deliveries to our door until after this period).

Based on these inconsistencies, we have forwarded our complaint, along with related document, along with your letter to the Department of Justice for review and for formal investigation. We are not second class citizens, but citizens of the United States of America. Withholding pertinent evidence, as in this case, is an obstruction of justice, a crime not only against us, but against other parties in similar situations, whose concerns are being left unheard. We will continue to press forward in our efforts to making sure that this type of unethical behavior is addressed. We again reiterate our complaint against U.S. Postmaster General Jacksonville Investigation Division as follows:

This is in response to the recent investigations with regards to our complaint filed with the Jacksonville, Florida Postmaster General Fraud Division on 12/5/10 regarding mail fraud, mail tampering (Mail Fraud 940 18 U.S.C. Section 1341 conspiracy) of our personal, business and certified mails. The investigation conducted by Jacksonville, Florida Post Master General Office was too swift, inadequate, unfair and inconsistent. This should have not have been an open and shut case taken into account the seriousness of the carrier tampering and deliberately withholding and redirecting to the sender. Common sense would tell anyone that a complaint of this serious nature conducted by the Florida Post Master General Office's investigator should have included us, the complainants.

Therefore, the investigation appears to be flawed, conflicting, inconsistent, and based on untruthfulness, fraud and obstruction of justice, this whole investigation sounds suspicious. The carrier trying to cover up his illegal actions involves an alleged criminal conspiracy in concert with employees of Advenir At Stonelake, LLC. In line with this, we have requested the services of the Federal Bureau Investigation (FBI) to investigate these incidents thoroughly and professionally. This complaint is based on mail fraud and mail tampering, conspiracy, and withholding federal mail (obstruction of justice) in specifically with the Fair Housing and Urban Development (HUD) and Florida Commission On Human Relation (FCHR) Certified Mailings.

If the Jacksonville, Florida Postmaster General Fraud Division would have included us, the complainants, in their investigation, they would have taken into account the following:

1. The complainants filed a fair housing complaint with the Housing & Urban Development Agency (HUD) and the Florida Commission On Human Relations (FCHR), against the property managers, Advenir at Stonelake, LLC for housing violations. Therefore, it is a conspiracy and obstruction of justice to have included any statements from these individuals in any or part of the postal investigation.

2. Unfortunately, we have not received any of the mail correspondence mailed to us through the United States Postal Service, over a five-month period from the Housing & Urban Development Agency with regards to our complaint dated July 23, 2010 prompting mail-tampering, mail fraud, and conspiracy concerns of our mail by the postal carrier. Sometimes, our mailbox was completely empty after checking it (causing a 150-day delay). There was no business or personal mail for us. Other times, we received mail that was postmarked too many days before we received it, indicating that our mail was being mysteriously held.

3. It is true that the mail courier deliberately withheld and did not deliver all of our regular mail and certified mail received from the Fair Housing and Urban Development (HUD) and Florida Commission On Human Relation (FCHR) with the exception of the most recent certified mail pieces. The most recent certified mails were delivered after we complained to HUD investigators as to why they had not responded to our complaint and they did an investigative inquiry that verified our current address, ** at Advenir Stonelake Apartments statements, with regards to the certified pieces of mails not delivered. We reiterate that our mailbox is checked once or twice weekly by both of us (Mr. & Mrs. Alphonso **). This would explain why many times our mailbox was empty when the postman would hold our mail pieces. Both husband and wife witnessed these incidents.

4. In another suspicious incident, we recently subscribed to Ocala's Banner Newspaper, free trial newspaper subscription, and this would explain why it was never delivered as it shows proof that we are current residents here, contrary to the statement that we had moved. We checked our mail every other day for several weeks and never received the subscription. We contacted the newspaper company for confirmation of the delivery and were told to watch out for the newspaper deliveries in the mail, which we never received to date.

5. We were notified by HUD and FCHR investigators that we would be receiving documents from them, which were on their way. It wasn't until November 23, 2010 that we received two certified letters (one from HUD and the other from FCHR). Strangely, on the front of each envelope is noted (second notice checked (this statement is false) to be sent back 12-3-10), although we never received notice for the first delivery attempt. After receiving the only notice in our mailbox, we contacted the postmaster and both certified letters, postmarked 11/17/10, were delivered this time to our upstairs apartment, for the first time ever, by this carrier, where we signed the delivery receipt.

6. The substitute postal carrier (female) for our route can verify our conversations with her. She is about 5'5," 130 lbs. with short blonde hair and says that she is a server at night. She stated that she has been with the United Post Office for about six years. She substitutes once a week for the current carrier for Advenir Stonelake Apartment complex. This would verify and show that she has spoken with us and that we do monitor our mail pieces.

7. On November 6, 2010, we signed for a certified mail delivered by an African American (female) for the United States Postal Service; proof that we are available to signoff on certified mailings.

8. This complaint was filed by two parties: Mr. Alphonso ** and Constance **. We notice that the investigator for the Jacksonville division Postmaster addressed their response only to Mr. **, instead of Mr. & Mrs. **, married for 35 years. This was a dual complaint filed by both parties. Furthermore, we were never asked to sign notarized statement that we never received any certified notices left and posted on our door--which is deemed suspicious.

9. If this investigation included the management of Advenir at Stonelake, including the property manager, Lena **, it would be unethical, bias and a conflict of interest, and not to mention, obstruction of justice, since we have a pending HUD and FCHR complaint against Advenir at Stonelake, LLC, since July 2010, FCHR Case No. ** and HUD Case No. **.

10. We found the recent certified notice in our mailbox and not posted on our door as the carrier falsely implied.

11. The postal carrier should have known that the utility invoice bills and other mails were being picked up regularly by us, that we are the current residents, Mr. & Mrs. Alphonso and Constance **; therefore, should have known that our apartment was not vacant.

12. We check our mail regularly, at least once or twice a week. We do not leave any mail in our box more than 15 days, and we are in compliance with the United States Postal Service guidelines.

13. We have been residents since January 2010, and currently. We have not been contacted by the regular carrier with the exception to the most recent certified mail pieces from HUD and FCHR, that we requested to be delivered. This was the only time that we have met the post carrier for Advenir Stonelake Apartments complex. Also, the U.S. Postmaster General Jacksonville Investigation Division statements, including this statement investigation revealed some of our mail, including one or more was returned to the sender after being held the required 15 days per Postal regulations at the Post Office, confirms that our mail has been sent back.

Finally, We are semi-retired and monitor our business daily from home, which means that we are at home 99% of the time. We have never received any certified mail notices on our door here at Advenir Stonelake Apartment **. We monitor all of our mails closely, which includes UPS, FedEx and United States Postal mail.

We reiterate that we learned that the post carrier has been returning these mailings to the sender and not leaving us certified mailing notices, not even as a knock on the door from the postal carrier. FCHR and HUD officials did an investigative inquiry of verification that we, Alphonso and Constance ** have been and are current residents here at Advenir Stonelake Apartments **. The HUD/FCHR officials verified that the mail carrier had been returning these certified mailings to them and making false statements that we were no longer residents here at **.

We deemed these activities as suspicious. We have been residents here at ** since January 2010, to current and regularly retrieve our apartment mailings, once or twice a week. It's ironic that we have been getting our monthly utility invoices with our name on them and other related mailings associated with our apartment **. It wasn't until November 23, 2010, that we finally received a mailing from HUD and FCHR (120 days) after our initial pending complaint.

Finally, we reiterate that we have been residents here at ** since January 2010, to current. Thank you for investigating these serious crimes of mail fraud and tampering. Both the HUD and FCHR complaints are serious and sometimes have placed our family in danger and even life threatening circumstances. Interfering with due process, the service of process, and obstructing justice are serious crimes. This was obviously done to benefit Advenir at Stonelake managers.

Therefore, we are requesting all of the related documents filed with your office including statements from all parties, pertaining to your investigation, be forwarded to us immediately under the Freedom of Information Act. Please respond within five business days with the requested documents.

I still, however, have not heard from anyone and I am completely frustrated because this is the third package that has been "lost" at the post office in the last 2 years. I find it to be questionable because I have never had a misplaced bill, but packages seem to have a difficult time. It seems that the postal service has no real accountability like any normal business would. I need help on this matter. Isn't it a federal crime for someone to keep someone else's mail?

Of course, he denied having the conversation. Lastly, the box of gems were supposed to have been delivered on Feb. 3, 2011. This time, there was a huge yellow note "do not leave packages at the door, take it to the apartment's manager's office". I never even received a delivery notice from the USPS. According to their tracking number, it has been delivered. The post office can not even find it. It never was delivered to the apartment nor to the manager's office.

Now, Tiffany from OHFA called me again today saying she sent me a letter to tell me I was put back on the waiting list. I would not lose my 2-year waiting status, and it was once again returned! So, is this just retaliation now because I called consumer affairs on them? I cannot believe they are so incompetent. They cannot read the difference between Diane ** (previous tenant) and Mary ** (current tenant). What is it I need to do to get my mail from this post office? I had to go down to have my vehicle registration resent and pay for it again, and I haven't gotten it again. So that must mean my vehicle registration was sent back yet again, and I am going to have to pay for it a 3rd time to be resent.

Can someone please call me back ASAP to get this straightened out?

I want USPS to refund my money due to their negligence.

I agree that the slot needs to be easy access, but it was totally rude and unprofessional that we had to find out for ourselves that the mail is being held in the office for that reason. We have many late bills penalties to pay because of this attitude from the post office. We demand an apology and full reimbursement to all our late fees due to this unnotified stop of deliveries from USPS in Garden Grove.

We are not receiving mail; I am under doctor’s care and cannot receive medication or doctor’s appointments and my utility bills.

This coming Monday, February 21, 2011 will be 4 weeks since mailing the package. I really don't understand how this could happen. Most of all, I am disappointed in the lack of care from the United States Postal Service. Any assistance you can provide is greatly appreciated. Thank you.

My assistant asked Laura why she would do that, that how did she know there was no one home? Laura replied that she had walked in in every room and open them to check if someone was in. My assistant replied, "Don't you see me coming from inside the house?" Laura replied. "You know that you are lying". Laura did not stop there but she also was passing to my house every five minutes. I went to the post office and the supervisor, Bea, was no help at all. She was very ruse to me and she told me to do whatever I wanted, that her employee had already told her the story. She did not bother to listen to me.

Okay, now I know what happened, and the Section 8 lady said I need to get a letter from my post office, stating they returned my mail in error. She told me to call the post master. So I called him and he said he would speak to the carrier but he would NOT write me a letter. He said they don't do that sort of thing. So, I asked him if we could do a 3-way call between me, him and section 8 and he could tell him they don't write letters for that. He refused. He said tell section 8 to re-send the letter. So I called the Section 8 lady, Tiffany, back and she says they cannot re-send the letter because the letter was sent out to active people on the waiting list. Since my mail was returned, they made me INACTIVE and therefore she cannot re-send the letter. The only thing that will get me back on the list in my old spot is a letter from my post office. She also told me that although the Post Office does not have a "form" for the letter she needs, stating my mail was returned in error. She has a file FULL of letters from other post masters and managers that some are on regular paper with a stamp from that post office and some are on official letterhead, stating that they made an error in returning someone's mail. So the fact is the Post Master can do it, he is just refusing to do it.

The package contents are worth about $350.00, but I don't want the money. I want the package. I want someone at the post office to actually care about finding my package and getting it delivered to me. We have started international inquiries from TNT post in Amsterdam and have done everything everyone has requested. After 3 months, we got a letter from Terry ** from the International Inquiry Center asking us if we got the package. Can you believe that! If we got the package, we would not be going through this. As of today, Feb. 8, 2011, We have not heard a word from the USPS

I have paid for a service that I have not received and no one seems to really care. I would like for this document to be located and delivered by Feb 10th. There are court proceedings being held up due to this situation.

If these authorizations mean nothing, then don't print them! If I thought it would do any good, I would turn the whole mess over to a lawyer who could file suit on a class-action basis. As things stand, I intend to ask for USPS delivery each time I order a parcel. UPS does not know the meaning of the word "logistics."

We went in today and Allison ** (current post master) talked to Patty. After 22 minutes of keeping us waiting in the front, she rudely and abruptly stated, "No, I am not doing this for you." She stated that Tom no longer works there and made a white comment. I was very upset at this point and asked for her superior. Then, she stated, I will keep you waiting for 10 more minutes, so I said, "if we were Spanish, you would probably help us." At this point, I felt humiliated and discriminated against with her white comment. "Very racial slang." she said.

I have called their Customer Service department numerous times requesting additional information. Each representative refuses to provide additional information on the package's whereabouts. One representative went so far as to tell me to "keep my fingers crossed and maybe I would receive the package". The country had experienced adverse weather conditions at the time I placed the order. UPS continues to use "weather" as the reason for the delayed (rather lack of) shipment. One rep told me the weather was so bad in Philadelphia that no trucks could travel. I live in Philadelphia. I was driving and it was a bright sunny afternoon when I was speaking to the rep. This is only one example of UPS' many lies.

What added insult to injury was the fact that I had ordered another pair of skates the day after I ordered the skates discussed in this complaint. However, these skates were shipped via FedEx Ground and had to travel a further distance. The skates shipped through FedEx Ground arrived within 2 days with no incident. FedEx, unlike UPS, found a way to still make deliveries in the inclement weather. After 2 days of continuously calling, I decided to visit the local UPS distribution center to see if the package was in their possession. The service representative was completely uncaring, rude, and unprofessional. Once she was tired of discussing my situation she simply walked away from me and begin working on another package without so much as a "have a nice day". This is clearly customary. One of the tracking representatives hung up on me.

In one last ditch effort I called again to request an investigation on the package to only be told they only initiate a search if it is requested by the shipper. I had to do a little bit of "leg work" to determine who the shipper of my package was since the company I ordered from used a distribution center. I had to contact someone at the distribution center and have them re-design the skate within a couple of hours and overnight the package with a Saturday delivery via FedEx. I will never use UPS again. If it’s really important that you receive the package, FedEx is the way to go. UPS is only good for shipping catalogs and advertisements (something you could care less about receiving).

The third and most important complaint was filed last week when my payroll department contacted me that my w-2 was sent back to them stating “return to sender attempted-not known unable to forward". This is puzzling because it clearly has my correct address. I also know i haven't received things such as wedding invitations. I do receive some mail, but I have no way of knowing if I’m receiving all of it.

I called the USPS and complained. They said someone would get in touch with me in 2 business days and no one did. When I placed a follow up call the customer service agent said they still were investigating it and there was nothing I could do. He tried to forward me to a supervisor, who he claims wasn't in. He then suggested I contact consumer affairs. He had neither idea when the case would be investigated nor when I would receive a follow up call.

All of my spouse's and my financial documents, including bank statements, tax returns, 1099s, birth certificates are contained within this package. I've just handed over myself to identity theft on a silver platter.

When I go in to try and have them look up the tracking number for me so we can find where the package ended up, I am told that it is impossible to do that. What kind of company does not have a backup system that allows them to look up past packages, especially when that is all they do? I do not want a refund for the shipping. All I want is for someone to call me and find the package that I sent out, so I am not being charged $189 from Amazon for something that I no longer have.

I am hurt due to this was a very thoughtful birthday gift and now I can’t do anything with them and all I get is sorry.

I received other mail that day. So, I picked it up. I was awarded another gift certificate and order another one online and received an email advising that it was mailed on 1/7/11. As of today, 1/17/11 I have not received the gift card. I contacted the circle branch post office again last week and was told that they could not take a complaint because all mail was out for delivery. I went online to usps.com and called a general number and was told that she could not take my complaint because I had already spoken to someone at the branch.

I consider the loss as the fault of USPS mishandling the package, as the integrity of the box was compromised while in their care. I do not want money, only the items and some form of the USPS acting reliably. I sent the USPS (to many different departments related to consumer affairs) descriptions of the objects in the box and sent off the Parcel Search Request.

According to online research, this is a shot in the dark, and people don't hear back from the USPS for months. Imagine my horror when one of the USPS customer service agents (Michelle **) informed me that items worth less than $10 were discarded, and other items were auctioned off after 90 days. I find this policy horrific and tantamount to stealing from their customers. Needless to say, six months later, I received my form back with the "Articles not found" box checked off. Ironically, the envelope had a stamp that said "missent to Jamaica." I live in Jamaica Plain, MA.

As my box was damaged by USPS' neglect, and my items lost with apparently no attempt to reunite them with their original box, it feels like theft to me, and I do consider it theft. I have received little to no help from their customer service line. It seems designed to avoid responsibility. I would love some form of reply and more than that--action. I just want my items from my father. The USPS entered into a contract when I paid for it that you would deliver with a modicum of care. That was not done. There was minimal effort to recover my items, and absolutely no accountability in any way, shape or form.

Joanne has been kind, apologetic, and sympathetic, but has not worked to get any tangible results--return of stolen/lost items, worked towards finding tangible evidence of what occurred, or promoted USPS accountability in any form.

Perhaps they were stolen by other people in the building, but tampering with USPS stuff is a federal offense. Should I contact the police to do an investigation on the people that live in the building? The United States Postal Service should have delivered the packages to the correct apartment and did not; I believe this it is carelessness on their part.

I have sent a dozen cards out and not one of them made it to the receiver. Not only am I having problems with my mail being destroyed am I not receiving some mail that was to be sent to me. I am very frustrated with this ongoing issue and I am determined to get to the bottom of this issue. The U.S.P.S has failed to settle this with me or return my calls and I need something to be done about the way they are sorting and destroying individuals like myself who pay to address our mail $0.44 a piece.

The sending party did not insure the package because they believed the package would be left at the post office for us to pick up. If the package was delivered to our door step, the package seemed to have been stolen. But since the carrier cannot say if the package was delivered to the door step or to some parcel locker, I can't confirm that the package was stolen. We are now having a hard time getting the post office to help us locate the package. I have visited the post office in person and I have been calling every couple of days to try to get answers. I have been told by Mario that he will call me back with the next steps to take, but that was about a week ago and I doubt that I will hear back from him since they do not know what happened to the package.

My grandchildren never received their Christmas gifts. We arrived in Keyport on 12/19/2010 and had no winter coat. Lucky us, we avoided a blizzard. We are retired and had no extra dollars to buy extra gifts and/or coats.

Someone who works at the Darby Post office is tampering with my mail. It is against all federal regulations laws. For example, in the past I had private mail that had my social security number on it that was not put in my PO Box **, Darby, PA **.

I had been putting in lots of complaints about me not receiving my mail at my PO Box **, Darby, PA **. I also have spoken to the supervisor at the Darby, Pennsylvania stations and nothing has been done about this.

I truly believe that someone who is working at the Darby Postal Office is taking my mail. I firmly believe that. I truly believe that the person who works at the Darby Post office is giving my mail to my landlord, Lenny **. Why? Because It makes no sense that my mail is not getting delivered to my PO box and it contains private information. I know that Charles who is the postal clerk is a very good friend of Lenny ** and other postal clerks.

It is so against the law to tamper with my mail. It is a federal offense. My PO Box ** is a private address and I do not want Lenny ** to know about my PO Box. This has been going on a long time and I am fed up and angry.

Therefore, I want the boss of the supervisor who works at Darby, PA to contact me, not the supervisor. I want the boss of the Darby, Pennsylvania station to contact me at ** and send me an email at **.

At this point, the postcards will not arrive in the designated time frame that they were to have arrived in and I am being hugely inconvenienced not only by having to return to buy additional postage, but also having to spend many hours to re-stamp/resend the postcards. Additionally, I was treated poorly and dismissed by the counter person at the very same post office that had given me erroneous information that resulted in inconveniencing not only my organization but the 2,100 people who needed to receive this postcard in a timely manner.

As far as I know, I haven't missed a payment on a bill that has not been delivered to a new address. If it turns out that I have, I will take this complaint up the ladder. I find it physically hard to be standing in line 15 to 45 minutes each time at the post office before, during, and after Christmas holiday. I broke my pelvis in three places in May and I have pretty much recovered but standing in line for extended periods of time on hard surfaces hurts my back.

I estimate that around 5% of all my first-class mail gets lost by the USPS and I find the USPS staff unconcerned unless it was registered and/or insured.

I have contacted the USPS and have heard of some type of truck fire in a USPS vehicle somewhere in New York City, that resulted in damaged/undeliverable mail. I have asked the USPS for a letter regarding this and they continue to investigate. I require this letter to produce to my insurance company, in an effort to have my auto insurance reinstated without the lapse in coverage, which should intern enable me a refund from the NY State DMV, for the fine I had to pay.

If Consumer Affairs is aware or can assist in getting the USPS to produce evidence of this event, I would be greatly appreciative. Then the date I mailed both of these bills out is 11/6/10. I am told that there may have been some type of USPS vehicle fire around this time, and mail that was mailed between 11/5 and 11/7/10 could be affected.

January 3rd will be three weeks since I sent the package and still no sign of it. The package was a Christmas gift for one of our men who are serving in the military. He is currently deployed and was expecting the package to be delivered for the holidays. It is extremely difficult to be away from family and friends and because of USPS’s mistake, my friend will not be able to have his present on time.

I have all my receipts to start my claim, and get my money back, but USPS doesn't want to send me the package, to fill my information, and start my claim. I only have 30 days to have that right, and today, only 10 days are left, even when I have being calling every day, more than once a day. Please help me find my package, and with my claim process. I never thought this Christmas delivery was going to be a nightmare. $800.00 includes the cost of the items I sent, and the $134.50 I paid for the service.

After that, it will be sent back to the sender (which is me). If USPS returns the package to me, the money I have spent (US $18) will be for an undeliverable package and because of USPS late delivery. So I would request you to communicate with USPS and ask them to hold the package till Jan. 4th, 2011 and if the package is not picked by Jan. 4th EOD then definitely USPS can send it back to me. Here is my USPS Tracking #**. Please help me in resolving this issue. Thanks in advance. Athmaram **.

He told me, "What do you expect? You bought cheapest service possible?" I said, "I expect the business I deal with to provide the service we pay for and if the customer has questions that they are politely dealt with." He actually slammed the door in my face. All I did was ask was "do we get a refund since you failed to provide the service we paid for?" Any other business on the planet would try to figure out what happened. You would want that if you were in my shoes, and you just say, "what do I expect" in a rude lousy tone. This was the postmaster for crying out loud. Clerks were rude and short too, giving nasty one word answers.

After 30 days, I went to the local PO to open a claim. They told me that I could go online or fill out a form. No one at this PO could advise me on what my next steps were or who to contact. I had to muddle through that myself. I ended up calling the USPS Customer Service and opened a claim. The person who took my information said someone would get back to me in 48 hrs.

After that time, I had not heard from the PO so I called them. The Customer Service person told me the resolution on my case was that the PO was going to do nothing to find the package and would not reimburse any money because I didn't buy insurance. I have my PO receipt, my transaction receipt from Paypal to verify the cost and my final value from Ebay. The least the PO can do is look for it! Both the person I sold the saddle to and myself only want it delivered.

It stated on the USPS website that the package had been delivered on the 21st at 1:17 pm. However, my dad did not receive it, nor was there confirmation of such. When speaking with the supervisor, Reuben, I was told they have no idea where the package was. Only, that it was delivered. When I asked where it was delivered, he has no answer. He can't tell me if it was left on the steps, but their policy is to bring it back to the post office if nobody is home. My brother was there to receive the mail both days, but there was no deliver attempt of the package. Further, they cannot find it at the post office where it was scanned at 11:39 am the morning of the 20th. My dad went to the post office after work, and Reuben stated that he needed to speak with the carrier and that my dad is to go back tomorrow.

This is ridiculous! Absolutely no accountability for the package. I am unemployed and can barely afford to buy any presents. I spent what money I had to bless my dad so he would have something to open since he is usually alone at Christmas. The package was not expensive, but I also made him things. I am heart broken, and spent most of the afternoon in tears.

I called The 800 number for USPS and they also have it documented that both packages reached and were signed for the 15th of December at the Minatare post office. As of today, the 22nd, we still do not have the package. The postmaster down here has done this to us before. This is Christmas and that is a present for my daughter, seriously. Just the week before my daughter went down to pick up a package, and he said it wasn't there. He went through same procedure as we did above—he even picked up the gray sack and told her, "Nope, it's not here.” It’s Christmas, how do you put a value on that?

The first item shows no further information concerning my items after 12/4 and when the office is contacted they can't find the item, I visit the office to speak to a supervisor, the supervisor is unnecessarily rude and avoids me, refuses to give me her full name and says that all i need to know is that she is Mrs. Williams, than reluctantly decides she will take my information and contact me if they find my package. No one ever contacts me, I call consistently and I am told that a claim has been made and that it will be forwarded to consumer affairs, but nothing more will be done.

The second order says, it has been delivered on 12/18 but I check the mail every single day and I have not received any mail. I seriously believe that the postal courier is stealing my packages. I purchased these items as Christmas gifts and they should have been delivered well before 12/25 and at this rate I can expect that I will not receive any of these items before or after 12/25 for that matter.

I purchased these items and in good faith believed they would be delivered to me, the rightful owner, but instead poor business practices and horrible customer service is all that has been delivered. I do not recommend this place! I have filed a complaint with the better Business Bureau and the United States Postal Inspection Service. I highly advise that anyone in this area use alternate postal services. I am out over $200 worth of merchandise.

Called my main post office here and I have spoke to 4 different people. One of them who is the supervisor. She was no help. Talking firm like she is correct. She tells me that there was a substitute carrier that day it was delivered. So, she said they will call me back when they get a hold of her (the sub. carrier) because they need to ask her if she "remembers" where it is/what she did with it.

So, tracking says it was delivered on December 9, 2010. I called on December 10, 2010, December 11 and December 13. I called so many times I can't remember exactly! December 14, 2010, I call back because I never got a return call from my local post office. They put me on hold to ask the sub. carrier lady if she "remembers" what she did with it. They come back on the phone and say, the lady says she put it in your box. I say, no I didn't get anything! They put me on hold again. Come back on and say okay the lady is coming out there to open all the boxes and see if she can find it. Because I live in an apartment so they also have big lockers they use to put large packages in and we get the key to open it. So, I checked my mail later that evening and the next day and still nothing.

I call them back and they say, "Oh, we were going to call you but it's the holidays and it's so busy. "So then, they say the lady didn't find it anywhere in the boxes. Duh! The delivery says it was delivered on the 9th and the sub. carrier lady is finally coming back out to check all the boxes on the 14th! Its long gone by then if they did misdeliver it into someone else' s box! **

Note. It's quite odd that the day I was receiving the package, a substitute carrier was working and it went missing! I find out from our regular postal carrier guy that this substitute lady is not even a permanent worker and there has been a lot of missing mail/complaints when she's working. He also personally feels that this lady does not take her job seriously and says that he told his job that they should hire someone else!

So now, I'm finding out these facts about this sub. carrier lady and starting to think she is stealing my and other peoples mail! It is Christmas time, so it is the perfect time for her to steal! So, I finally call the 1-800 number on December 15. They say they opened a case to investigate and I will receive a call within 2 days.

I get that call from a guy at my local post office on December 18, 2010. I missed his call, so I called him today December 20, 2010. He also talks firmly like he's right and tries to talk over me! I tell him everything I heard about the substitute carrier lady. That even our apartment office has had a few complaints of missing mail!

He says that I'm the only one from my address. Well, I don't care if I'm the only one, that only means that I'm the only one calling about it! So, I tell the guy okay so what can be done? I don't have insurance on it but that's it!? Customers just have to take a loss after trusting the USPS and paying their price to ship something and if they lose it or steal it, we lose!?

He keeps saying what I heard over and over again from my local post office which was, "try asking the sender of the package if they can re-send a replacement. "What!? It is not the senders fault for their negligence! I am so frustrated and sick that I can't do nothing about this! I researched online and there are so many complaints of people in the same situation! It is not fair that the post office can get away with this! We pay them money to do a job and when they mess up they aren't held accountable for their actions! I have tracking that shows my local post office being the last ones to be holding the package, and still they aren't held responsible for the loss of it!

So still my package is nowhere to be found or the postal worker just dropped it off without another scan; anyway it's not where it's suppose to be and it's just lost. My gifts for Christmas and daughter's birthday presents are missing; nothing can make up for that.

Status: Processed through Sort Facility. Your item was processed through and left our Richmond, CA 94804 facility on November 16, 2010. The item is currently in transit to the destination. No further information is available for this item. Track and Confirm Enter Label/Receipt Number.Enter Label / Receipt Number. Detailed Results: Bullet Processed through Sort Facility, November 16, 2010, 8:48 pm, Richmond, CA 94804.

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And no one knows what happened to it after that. I called inquiring and USPS gave me a complaint # **. They said, they would call in a couple of days or when they found the package. They never called after 3 days, so I called them back and the lady said that it was resolved. I asked how was it resolved and she said well, they talked to you and said it was resolved. I told her that no one ever called me back and she told me to file a complaint with you.

Still wondering where the package is and very pissed that it had over $1000.00 worth of clothes in it and upset that I can't even send anything even confirmed in the mail to my son. Also can't send any Christmas presents because we are not sure he will get it.

People began complaining that my mail was being returned! I say it was not his place. His supervisor defended him saying that I did not have the right to pick and choose what mail I receive or was delivered. I have read the mail codes. I do have the right. I either receive all items or none! I cannot believe this. What right does the carrier have to return my mail? I read that I have the right to refuse items and even items from a particular person or address.

Legal documents from the court are delayed and I have not yet fully realized the extent of the damage. I feel violated that someone would make this decision without checking with me!

I called the office to inform them of the mistake, and what I could do on my end to get the package into my possession asap, notifying them of the importance of the contents of the package. "Sorry sir, the best I can do is put it out for re-delivery for tomorrow, but it won't do you any good.", saying that it wouldn't arrive till after 2:00 pm tomorrow. Without this package, and already being given a 15-day extension for the case to obtain the needed documents. My appeal (after being admitted into the San Diego county Jail) isn't for 3 months.

The post (person) decided to keep the package regardless of the stated facts that it is unnecessary to obtain a signature, and the fact that it could be left at the door. Now, the consequences are I will show up to court tomorrow without the needed documents to dismiss my case, and the judge will rule in favor of the plaintiff (when I was not the individual he is accusing) putting me for the next 3 months in jail until the appeal for my case is heard by the court.

There will be no compensation for being wrongfully accused, no counter suit for me to gain any personal benefit. I'll be losing my job, losing my apartment, losing my pets (cat 2 year old, and dog 9 year old), losing all of my personal possessions because I can't afford a storage unit for 3 months, I'm losing everything! All because a postal worker made a decision on his own accord. Due to the disclaimer on the USPS website, I cannot pursue legal actions against them due to any negligence performed by their employees. I don't know what I can do.

Next, we called the companies to report what had happened and to see if there was anything that they could do to assist us. Both companies said it's the fault of the USPS that the carrier should have knocked or take it up with them. So, over the weekend, I did a lot of researching and found myself at the USPS.gov website. They have their DMM posted, Domestic Mail Manual. It was here I read under DMM 500 that Additional Services that 1.2 Carrier Release for Uninsured Parcels states, An uninsured parcel may not be left in an unprotected place, such as a porch or stairway, unless the addressee has filed a written order, or the mailer has endorsed the parcel Carrier Leave If No Response.

The endorsement must appear directly below the return address as specified in 402.2.0 and 402.3.0. Also upon further reading according to the DMM 500, 2.2.3 Parcel Delivery under Rural Delivery Services states, An ordinary parcel too large to fit into a customer's mailbox is not left unless the customer has filed a written order with the postmaster relieving the USPS and carriers of all responsibility in case of loss or deprivation of any such parcel left outside the box.

Well, I knew I had never filed a written order with the Clear Spring Post Office or any Post Office. It's actually PS Form 4232 that grants USPS the right to leave packages. I printed out these specifics of the DMM and this afternoon my husband and I went to the Clear Spring Post Office. Moments upon arriving at the front desk, the Post Master, Lori **** came out and right away was very arrogant, dismissive and talked down to us. She never looked over the items that were sitting on the counter and she stated there is nothing that can be done because insurance wasn't placed on the items. My husband handed her the print out of the highlighted DMM. She wouldn't read them.

She stated that she talked to the carrier and he said he was surrounded by 3 dogs and intimidated, but put the packages out anyways then honked the horn and left. She acknowledged that he never knocked or rang the doorbell. She also said that it's the USPS policy that if dogs are around, they are not to get out of the truck but that he was doing us a favor.

My husband then read Mrs. **** the specifics of the DMM. Her reply to this was that we were in the wrong to have allowed packages to continually be delivered without saying anything until these were destroyed so we were in the wrong all along and it was our responsibility to correct the Post Office even though the DMM states otherwise. Honestly, we didn't know it was wrong for the carrier to leave packages until reading the DMM. My husband included that these were Christmas gifts and she didn't care, said we can take this matter higher and it will take weeks before it gets back to her. She also made clear that it’s his word, the carrier's, against ours. She further stated that she told the carrier to stop all deliveries that don't fit in the mailbox like she was punishing us. I said I'd be happy to pick up my items at the Post Office rather than this ever happening again.

My husband asked for the form and had to even state which form it was so it’s legally logged that packages are not to be left outside the mailbox. It took a lot to keep myself cool. I did raise my voice but I never screamed or became belligerent. It wouldn't have mattered anyway because at no time did she even acknowledge my existence. On the drive home, I called the USPS Consumer Affairs and made a complaint on both the packages and the Post Master. I should receive my call tomorrow. I'm assuming they will stand by their own procedures of the DMM. If they don’t, what is the purpose of them? I completely understand if I had filled out the PS form 4232 prior to today that there would be no recourse and it would have been my fault that our dogs got the packages, or a thief, or the wind, etcetera.

Since I am living in France, I attempted to send them an email, in order to request my package. Unfortunately, their website is not working. I cannot finish and send my email to them. The "continue" button is not working. So I cannot call them and how fortunate for them, I cannot write to them! Now, what can I do?

Upon going to the USPS office in Los Angeles on November 27th to claim both packages, I found that they were returned to sender (New Jersey); thus violating my hold request. It's been 2 weeks and the packages never reached the sender, or the post office in Jersey from which I sent the stuff, and for which it was to be returned.

The post office now claims they have no knowledge where my two packages are, and are being completely uncooperative and lazy in handling my case. Those packages have most of my clothes plus miscellaneous stuff; they contain most of what I own. As a result of my packages being delayed (or lost), I had to change my mother's airline ticket (she was supposed to leave the US on Thursday, Dec. 9) because the packages contain some of her belongings as well and she cannot leave without them. Such a change in the ticket cost me $156.99 and cost my mother's family back in Egypt (her supposed destination on Dec. 9th) much distress as to my dependent brother in Egypt who relies on my mother in many aspects. Moreover, my father, who has multiple health issues, was most affected by my mother's delay in returning, and her further absence will deny him the care and assistance she was supposed to resume upon her return on Dec. 9th.

In addition to the aforementioned, the delay caused by the negligence of the USPS, resulting in my mother staying longer in the US, has incurred on her further living expenses, which she was not prepared for. Being unemployed and ineligible to work in the US to support herself until she gets back (she is on a visitor's visa, so attempting employment would be illegal), it is evident how such delay has caused a dramatic financial burden on us and further expenses, which are even better understood if you take the currency exchange rate into account (1 US Dollar is equal to almost 5.6 Egyptian Pounds). I find it also distressing that she is going to miss spending Christmas with her family as was scheduled. And with the weather getting colder in the US, her further delay will enact further health burdens on her.

They don't even answer the phone! I spoke with a gentleman in San Francisco at the consumer affairs department who is helping now, but this is a matter I feel I'm fighting on my own and no one at the post office will help me or even take accountability. I keep being told to be patient. Excuse me, but patience is for those who don't utilize the priority option. I was supposed to have that package yesterday and no one knows where it is today. This is holding me up from handling all my important matters. I've spent my entire day off yesterday trying to track this package single-handed.

I won't be able to continue on like this because I have to return to work and this is just a total setback.Please, please help me with this matter. I've been using this service with the postal service for more than 6 years and have never had a package just flat out disappear like that. After this one bad incident, I doubt I will ever use their "services" again.

She then told me to contact consumer affairs to try and have this resolved because the post office is not going to research this any further. The package has still not been delivered and I don't know where it ended up. It was supposed to be a gift for my daughter for Christmas and she is still waiting. This is totally unacceptable and I have no other place to turn to since the USPS just don't care about the service they provide.

USPS says, "I am sorry. There's nothing we can do" Why can they destroy items during transit and cover it up and nothing is ever done. We would be in jail if we tampered and covered up mailed items. And you want our government running our healthcare? Well, I am out $500 for the holidays. Merry Christmas USPS.

I proceeded to tell him I found it really hard to believe since obviously some of my mail is being forwarded to the address of the previous owner. The previous owner's name isn't even close to my first name, maiden name or married name. It's very frustrating when a government business can't even function properly when the problem is a small piece of mail. Please help solve this problem. I'm sure I'm not the only one. Very frustrating! I don't want anyone to contact me. Just please help fix the problem.

I don't get my bills nor am I able to post mail all winter. I don't live out in the country on a rural route but rather in town inside the city limits. Doesn't everyone have the right to mail delivery in this country? We all pay for the service through the constant increases in stamps and other taxes, don't we? In White Salmon, we don't even have the option of "cluster" mail boxes, located somewhere near our homes. What gives? I feel discriminated against because I am elderly and unable to drive.

When I called the local PO to inquire and complain, I was told that it's because no one in White Salmon could agree about the location of neighborhood mailboxes! Sounds like a lame excuse to me! Since when did the town have to agree upon the location of mail boxes? Aren't there USPS rules to cover mailbox placement? I don't care where the mailboxes are placed, as long as I have daily, year round access to my mail, both to receive it and send it out, just like the rest of the U.S.