USPS Reviews

Inaccurate and inconsistent updates on the app and online. Rude customer service. Unreliable delivery times. A sense of entitlement. If you need basic customer service, commitment from a carrier, reliability, the list goes on—use Amazon, FedEx, or UPS. The USPS needs to privatized. Customer service reps need serious training.

The USPS in my area grouped almost all apartments in my area as student housing and as such, they do not have to sort mail to individual boxes, instead leave it with apt management IF they are willing, if not, then it goes back to main office. USPS is not forthcoming which apts this is done to, many are mixed family/student. There are seniors who depend on USPS for meds, now they have to find a different solution.

Hiram USPS DELIVERY DRIVER for Palisades Community is incapable of putting mail and locker keys in the correct postal lockers. This continues to be an issue. I don’t like community mailboxes for this reason. USPS is horrible we as homeowners should have the right to a street mailbox and not this garbage community mailbox crap. My packages are left either unsecured, missing key, or lost.

I sent a certified mail on May 13th, because it was legal related docs. The last update on its tracking page shows "In Transit" on May 17, it never update since then, today is June 5th already, and it still shows above message! For the past few weeks, I went to post office twice, called them more than 4 times, sent emails, no help at all (their response was always: "Sorry, please continue to monitor the tracking, since that's what I can see from my end also"). By the way, the mail 's destination is within the same city. Finally, I went to use Fedex which delivered the mail within 2 business days. So use Fedex or UPS always.

I lost my package who come from consulate New York Algeria. It’s was both of passports me and my husband. They are saying no postage on it. I told them to return it into consulate and I will go to pick up it. It’s poor service. I’m not trusting USPS anymore.😌😌

My local mailman was stealing packages in my neighborhood. USPS has done nothing to make this right. Screw this useless company. They don't hide the fact that they don't care about anybody's belongings.

They are bad for small business owners. I have had to dispute a total of $2000 worth. Oh charges because they can’t deliver packages on time through Etsy. Or even Walmart. $400 outfit somehow was in California then shipped all the way to Montgomery, Alabama. If you were a store owner and you shipped through USPS to ship your products I refuse to buy from their stores. I see why Amazon always wins.

Ordered a six dollar item, USPS apparently lost it, I was refunded by the seller, I reordered it. Today I got a notice "item delivered". Two letters were but the item was not. Yet you keep raising your prices, stamps, etc. I hope DOGE gets USPS sorted or reorganized all together, or like The President says, "dismantle and privatize". What a racket.

The USPS is so bad that I have to check to see who delivers a particular product that I order on Amazon prior to purchasing it. All other services deliver 100% of their packages on time with no problems at all. The USPS, on the other hand, barely manages to deliver 40% of my packages. That is not an exaggeration at all. 40%. That kind of knuckle-headed ineptness is almost unbelievable. On more than one occasion, they have tried to tell me that my address does not exist. That’s the attitude they have. Civil servant turkeys.

My package was marked “no access to delivery location” at 8:24 PM. There is no gate, no dogs, the lights were on, and nothing blocked the entrance. This is misleading and disappointing. I waited all day, and it was clearly out for delivery. USPS should not claim an attempt was made when it wasn’t. Please improve your service and accountability.

In the last two months, my priority packages take anywhere from a week to two weeks from Birmingham AL to Leeds AL (10 miles). I pay costly from USPS to receive my packages within 3 days. When I call the response I get is "sorry but you will eventually receive it. But if you haven't received it in a month we will start a ticket. Sorry no you can't get a refund." USPS is worthless!!

Customer service is very good. I highly recommend USPS. They sorted out my package and answered my all concerns and questions. They are very helpful. And in 5 minutes they were on my door with my stuff.

It's unfortunate that there's still cases in shipping that force you to use USPS. Over the course of 2018 I counted a total of 14 packages that were either: lost in transit, lost at a center, or marked as delivered and never showed up. I stopped using them entirely until this year, where I needed to ship something both extremely fragile and valuable to a PO box. Go figure, it's once again been sent to a distribution center nowhere near where I live, and missed the delivery date by a longshot. Few days and still no updates. Honestly feels sometimes that the dedicated mailman of kowloon walled city would have an easier time doing this than USPS seems to. That said, USPS usually DOES deliver the mail. Whether or not that's on time or in a month is totally random.

Crazy how with help them with $50 million of our taxes. And they still can't deliver a package on time. Why did we help them? Let's get this company closed. So they stop wasting our tax money and time.

They do not even deserve one star. They are a incompetent joke, Never ever will I trust U.S.P.S to do thier job in a efficient timely manner. I mailed a Priority 5/16. Was told it should be there 5/19, worse case 6 days. It has now been 7 days, there is no detailed tracking info. Only it is in transit. It may be in the 5th dimension. So you can't speak to anyone. No one knows anything, or can give any sort of idea where it is. I put in a service request to track it, whatever good that does. Don't waste your time or $, use FEDEX, they are more reliable. USPS is absolutely more worthless than teats on a warthog.

The USPS call center is clearly designed to prevent customer to representative interaction. The sequencing that one has to go through to get to a representative is maddening. The slightest noise or breath into the phone causes the system to restart. This is not due to the phone but the call system itself. The system seems designed to frustrate the caller into hanging up. We just made a same-city move to a new home and submitted a change of address request months ago and the USPS still can’t get our mail straight. The USPS has caused us the greatest stress in our move. When medications take weeks to get to us after multiple calls, it is totally unsatisfactory. Clearly tax payer money is being spent on avoiding customer interaction and satisfaction rather than efficiency. IMHO, the USPS is the biggest waste of the taxpayers hard-earned money. This review is based on several interactions with the USPS call center and employees.

An absolute awful experience. The USPS damaged my package (a $200 sports card) then were unable to deliver it to a customer. Without my knowledge or consent the package and contents were sent to a recovery center where it was destroyed. I tried to file a refund claim but their system would not allow me because it was still in a missing mail search status. After a long discussion with their customer service I was told they couldn't do anything about my loss. I lose a valued customer and $200 of my product. This is how they treat their customers? They don't even deserve a 1 star rating.

I run a business and ship a lot of items with USPS, they used to be relatively ok with delivery on time, only being late on maybe 20% of my items and accepted responsibility for lost and damaged items up until maybe 6 months ago. Now I can't get anything from them, even when they themselves admit they broke or lost the item, nonstop denials and demands. I bring things to the postal branch and then denial anyway or some other excuse, they will waste your time for 3 months even if it's a trivial $10 item they broke and then deny payment. Just a horrific place where my money and items go in but they never seem to come back out, they also love wasting my time with pointless investigations that lead nowhere, even if you give them everything they want. Here's a picture of the item they broke, the box actually says received in damaged condition, but yet they still deny responsibility, can't imagine a worse bunch of crooks.

I am enrolled in informed mail delivery today I was told that I received a package and a mail piece which just happens to contain my social security number and my mailing and routing number of my bank information. They were never delivered. Although my status says delivered. So either the mailman is lying or my information and package got stolen. It's never happened in 36 years so I'm saying the packaging and the mail piece were never delivered but marked as so by the delivery company USPS. Now I'm left to worry and wonder another 24 hours possibly until Monday whether or not my social security number and banking account information has been compromised. You could not have been any sloppier inconsiderate or uncaring about your customers than you were to me today. I tried for 4 hours to reach a human being unsuccessfully. I will definitely start using other services for mail but you're not getting any more of my money.

I've been waiting for my credit card in the mail. It's been significantly delayed. I've called these people multiple times to find a solution and so I decided to call them again to see where it's at. She said it's on its way but didn't tell me when. At this point I'm beginning to think it's not the credit card company it's USPS!! And this is in Coeur d’Alene Idaho. I just want my mail and these people are making it very difficult. My name is Katelyn **.

I don't understand, does the management of this company not read these reviews and don't want to make the company better? If I had my way, I would never use this company, it's the worst delivery company in the world. If your package is only 300 miles away from you, USPS will deliver it within a week, maybe two, depending on your luck. It feels like the USPS mailman will walk the entire distance and carry it in his hands, otherwise I can't explain why packages take so long to travel through different states until they reach you. I've lived in different countries, listen, this is the worst of the worst.

Utter trash. These people have a government sanctioned monopoly. They can legally raid you if you don't use the mail service enough, and they think you're shipping through someone else for your 'mail'. Yet they can't deliver a single parcel on time. From South Carolina, to Indianapolis, to Detroit... then an HOUR NORTH to Pontiac for a package that was staying IN DETROIT! And now it's going to arrive a day late, you can't get the automated system to let you speak to a human no matter WHAT you do, and there won't be answers because nobody is accountable for ANYTHING in that worthless organization. At this point, I'd rather waste double-price to let FedEx or UPS move parcels for me, along with any actual MAIL because the mailman can't do his job anymore... for REASONS!

The worst service for letter and package delivery and money order claims. Even if you pay extra for the services, they don't meet the specified deadlines, or worse, they don't arrive at their destination. And the claims are worse because you have to pay high fees for money you already paid. And don't even mention the insurance; they don't pay you the full amount. In short, it's terrible "service."

Today, 10 May 2025, I received an email stating they couldn't deliver due to no access to the delivery location. This is an outright LIE! They couldn't deliver to the mailbox by the road or the two driveways with carports that are both paved? These liars need to be fired! Incompetent, lazy and absolutely worthless people that do not care to do their jobs correctly. I'm sure no one will get in any kind of trouble for these lies as they all cover each other's backs. Inexcusable!

I find it incredibly ludicrous that you cannot ship a child’s book like a coloring book via medium mail because it has pictures and not lots of words. I tried to ship a coloring book to North Carolina and they charged me $11.50 USPS ground. No wonder people are so frustrated with the Postal Service.

Salute! I just received my package today thru USPS. Prior to delivery, I kept making attempts to ADD specific D.I.(Delivery Instructions) if package would NOT fit inside mailbox which proved unsuccessful. The highly professional carrier came on porch SEEING my NOTE with written INSTRUCTIONS to "ring doorbell" and he did. BRAVO! I'm truly grateful!!

I moved into a new Townhome neighborhood which is still under construction. Although the mailboxes have been install since September 2024, the Post Office has not registered these nor are they currently delivering mail. For the past 5-weeks, 6-weeks on Monday, I have to leave early from work... drive from Durham, where I work, which is a 1.5 hour drive in traffic to the post office, and gather my mail. I don't mind doing this for a week or two, but after 6-weeks this is just madness. In the interim, I have also filed a complaint with my local Congress person. It is sad to see that our basic government services fail to serve the people whose tax revenues pay their salaries, ie... USPS.

USPS lost a certified letter that contained a USPS money order for an important payment. The package was scanned for tracking at the post office. I bought the money order and sent the certified letter. After that, it fell into the USPS's abyss and was never seen again. The process of getting a refund for the money order is very time-consuming. I must wait 30 days before a refund can apply for and pay a $20 fee. The refund will be issued 60 days after the refund request is approved.

Horrible service. They can't seem to deliver to my address yet Fed Ex and UPS have delivered no problem. I ordered on amazon and asked to deliver the package to my new home. Unfortunately it was sent by USPS and they won't deliver it. USPS have it on hold and won't release it to me without showing them my Deed. I told USPS to send it back to amazon and I had to reorder the item again but leave instructions with Amazon not to use USPS. If they send by UPS or fed ex, it will be no problem.

I mailed the same mail to the same address every two weeks. Sometimes it takes three days to get there. Sometimes it takes 10 days to get there. I don’t understand how can that be. They don’t move the business and it’s on a state highway. It’s being delivered so much for paying for that extra money for the extra package cannot be delivered on time. Should’ve been there Monday. Still not there and it’s Wednesday.

I made a purchase online. It was two Identical packages with two different tracking numbers. Both packages was supposedly pick up at the same time in NJ. One was delivered to my home in VA and the other package is still saying it's in transit from New Jersey. It's obvious to a sane person that the package wasn't picked or was lost but as you know it's Impossible to get past the automated system. I think maybe it's gone postal too.

On Thurs. 5-1-25 I went to the post office to send out a card. I wanted to make sure it was delivered by Monday 5-5-25. I asked the employee what can I do to get it there on Time. She said you can send it 2-day delivery for $10.10. I paid the amount and said are you sure it will be there on Monday and she said yes. The receipt said deliver 5-5. It is now wednesday 5-7 and it still hasn't been delivered. I called the post office and told them I wanted my money back and she said I can't have it back because they have till friday 5-9 to deliver it. They can't guarantee that it will be delivered on time. If the card isn't delivered by friday, I then can put in a complaint. They get 8 days to deliver my card and get paid $10.10 for a 2 day delivery. What a Rip Off! It's a total shame!

If they offered a half a star, I don’t even think USPS would have that. They are by far the worst shipping company I have ever dealt with that is guaranteed to never get you your packages on time and when you call to complain, nobody does anything they absolutely offer no assistance at all whatsoever? USPS is as good as the last administration in the White House.

3.5.25, USPS track states delivery by 9 pm est. Package went from IN to PA to NJ to Springfield MA, when it should have gone to CT, I live in a retirement home the staff goes home at 4pm est. Cannot sign for package, so NOW THE DELIVERY DATE AND TIME ARE WRONG WHICH MEANS the pkg is going to be going back and forth between CT AND MA. Very poor management. You people stink. Poor service. Poor outsourced customer service.

I arrived at the Hazel Crest location at 5 minutes to closing (5:55pm) and the worker refused to service me because I wanted to send an overnight package. She looked up and said, “if you’re not dropping off it’s too late. What you need?” I said I’m in here and you close in 5 minutes. She was sure to let me know that they pick up at 4pm. What did this have to do with anything? It could have been shipped out tomorrow. I guess that she missed locking the door early for chatting with a guy that she obviously knew. She had the nerve to be very nasty about it. #terribleservice

So first of all I worked as a postmaster in an Ohio office. And I always believed the customer service was very important. Today I went to the post office at Grossmount center and asked for a postmark on a letter that required a postmark and all they could do is wave a paper at me and said, "We can do that anymore." Now I know why the USPS get bad reviews. No customer service just paper waving.

I am absolutely fed up of companies shipping through USPS. There has not been one time that my packages have arrived on time, let alone 4-5 days late. If the post offices can not keep up with the business they receive, it is time to pass them on to other delivery companies.

Well it happened again. I ordered some Magic the Gathering cards and again my package was opened and cards were gone. Sad you can't trust the postal system to do their job without robbing you. They charge too much and you get poor service for your mail.

USPS is estimating 5 days to deliver a Priority Mail package that's been shipped from an 8 hour drive away in Texas to here in Mississippi. Currently it's in Greenville SC which is STILL 8 hours away. That's after being sent to Mobile AL, only 2 hours away yesterday? No wonder USPS is in such financial trouble with this kind of ridiculous routing.

I paid for priority shipping (1-3 days). Since my package was going a short distance and 5 days were allowed, I had no worries. Instead, the package sat for 5 days in a warehouse in the town next to where it was supposed to be delivered and was finally delivered after 7 days. I literally could have walked it there sooner and saved myself almost $100. They’re quick to take your money and slow to deliver… even with a premium service.

I run an e-Commerce store, and USPS has some issues. In 2023, carriers delivered a package of football jerseys to an address that doesn't exist (I know because the Manager of the location admitted it) and it was never recovered. For 3 months I tried to resolve this with the Postmaster General - even threatened to sue them. No action was taken. All I asked for, was the $400 I lost in cost and potential earnings (I provided all documents and proof of business). I'm getting irritated thinking about it because they got me.

Beware of mail drivers that are delivering packages. They are taking pictures of the product to show that it got delivered but then stealing the package and walking away with it. Whether you got cameras or not. I know I'll get my money back but the hassle to get it and the time wasted it's a pain. This also includes USPS and Amazon drivers. BUYERS BEWARE.

This is the second time and last time I use this service. On 4/28/25 I pay 62 times 2 for overnight mail towards my credit card Capital One. Today is 5/2/2025 and that mail hasn’t arrived as yet plus capital one is calling me every day. If this mail doesn’t arrive on time I would be seeking legal advice. Tracking # ** and **.

Mailed a package on April 17th in a USPS box. As of today May 1st the package is still missing and customer service said I must wait 30 days then I can file a missing mail claim that also takes up to 30 days. USPS IS A JOKE.... Where's DOGE. FOREVER FEDEX.

The US Postal service should be dissolved. The only thing they are good at delivering is junk mail and no-one cares about it. We send out a lot of mail to include certified mail and they can't even track certified mail. They sent a check because of the lost package and it was not even enough to cover the cost of certifying the package.

I had a weekly check sent Priority Mail for the last 4 weeks. 1 of the 4 came on time. The other 3 I have always had to call and they have to go hunting. It comes from Texas. I still have one from 4/18 that still says it left Texas on April 22nd. Nothing since then. The tracking system is awful. The customer service people do not see anything other than what I see so they know nothing. I tried to return the extra prepaid Priority Mail envelopes and they told me they do not do refunds on USPS materials. DO NOT BUY AHEAD! I told the clerk the envelopes were useless and I had to use FedEx now. They don't care. Nothing but excuses. (My daughter is a carrier for the USPS in another city.) I still will use FedEx before them from now on!

They need to better on the Post service. I was supposed to get a package yesterday. Normally it's on time but this time it's late and the day changed. How the heck does it get to VA all the way to CO to GA and back to NC when I'm the only the next state over and only few hours away. It shouldn't have to go 5 states away when I'm only the next state over post office. Need to fix that and stop making packages late.

I ordered a new one item from eBay recently. Tracking showed it was in Roanoke, which is where I live. But, for some reason, it was sent to Ohio. Not sure why! Maybe USPS realized they were ahead of schedule on delivering the package, and said "we can't have that", so they re-directed it to Ohio! They suck!

My packages keep disappearing. I go to the app and it said delivered but nothing is there. That happens constantly and you call customer service and they do not help in any way. USPS needs to retrain their staff.

Never in my life have I dealt with such a low quality institution. I ordered something two weeks ago and it's been stuck in the same place for a whole week; it hasn't moved from its current location in six days. Says it's pending acceptance. Since when does it take this long for acceptance. The post office needs to get its act together.

I paid the fee to send one piece of paper inside an envelope via media mail to get a tracking number. Apparently the tracking number means absolutely *NOTHING* because it's been 3 weeks and it shows it only being received from the place in which it was sent from. Great! Nice job, Guys. I called the number on the receipt, waited 20 minutes for a snotty, condescending "representative" to call me acting like I was somehow bothering her. Nothing they can do she told me, because it's been longer than 14 days...??? Oh, okay makes perfect sense (not). She told me to go to a post office to file lost mail. I should've known she didn't know anything.

The USPS a collection of the most inept people to work for a company since Walmart (iykyk) where people scan items in that aren't actually there somehow then send notice of said package departing only to retract said notice with another scan of the same package stating it's only just arrived to said facility. How ** is that even possible first off and second what's the point of tracking if it's never correct and current?

They never deliver packages on time. I’ve had EVERY TIME I have a package, the company and USPS mail says is coming on a date, it’s never in the mail by then. Example. I have a package usps and the company ordered from says is coming in today but the mail truck has already left and it still says it’s in a facility hours away. Never ship with them if you can’t wait or a customer can wait for a package. UPS is your best option.

I ordered a package from Amazon delivery by USPS with the correct address. Leave it up to them to mess up the delivery address. Now it’s gonna take them longer to send it to the right address… Unbelievable.

USPS Informed delivery is useless. All it does is take a picture of the mail piece at the first distribution sorting hub. The delivery times are inaccurate. I have either received letters that were torn or misdelivered. The postal service in 2025 is a mess. It either needs to be fixed or replaced.

They apparently don't know what overnight delivery is, it was very important to get to the destination as guaranteed, it is now day 2 and it still hasn't arrived at the destination, I realize I will get the money back, however that is not the point, I needed to arrive on time as promised.

I walked in the door today and was not greeted. When I asked if I could put my already stamped mail on the counter to the right where it usually goes. She gave me a nasty look, and said, "If you want." No smile no greeting whatsoever. What is wrong with these people?

I paid $10.28 to send priority mail on 4/17. As of 4/23 not delivered. I was told it would be delivered on 4/21 by 10 pm. I was never told delivery date is not guarantied. I assuming it will be delivered on 4/25 (hopefully) 7th day. What the point of priority mail. Took $10.28 of my money and didn't deliver

This place is a complete joke. We had $250 worth of items sent from Illinois to Texas for Easter for multiple children. Paid $90 to get it expedited, so it should have arrived on Wednesday. We go to the location where it was shipped from and they said the best they could do was get it there by Friday. The recipients were going to be out of town for 2 weeks starting on Thursday. We then pay another $20 to have it shipped back because it had supposedly been “intercepted,” only to find out it was delivered today (Monday) to its original destination. What kind of incompetence is this? This is so absurd. Time to file a claim.

Shipped priority package with reported arrival in 3-4 days. Arrived 20 days layer. About 10 days into the process, we asked the local office that originated the shopping when it might arrive. We were told we were being "impatient" and that the "system just works at its own place." Basically, live with it and be quiet. Acceptable to you? Not to us.

Brian ** is the worst postman ever. He is nasty, doesn't deliver mail when he doesn't feel like it and harasses residents he comes across. We and many neighbors on his route have lodged numerous complaints with USPS management to no avail. His union seniority makes him untouchable. In any corporate environment he would be fired for incompetence and a confrontational attitude. Please review the many complaints filed against ** and you would not believe he still has a job. Only at USPS.

My packages 3 times in a row came to the wrong city. The last package came to a city 6 miles away. They sent it to another city 100 miles away. Now they are saying undeliverable to my address. I've ordered from these two companies for years with no problems until 2 weeks ago. Now it's a mess. Local post Office says it's the other post offices causing the problem.

Literally the worst delivery service and the slowest. I actually wish I could request that my packages don’t get shipped and delivered by USPS- the tracking never updates and their delivery estimates are completely inaccurate, literally do better- I never knew I'd have to search ways on how to not have any of my packages shipped out through Usps.

USPS had been the worst service ever since I started using it. It has never done its job right once for God's sake as it's promised. Its changes for 3 days, never even delivers the package in 10 days. It loses the stuff in the package and delivers the empty package. It keep the package sitting in the facilities for days together. Not much access to the details in the tracking website. Not reachable over the phone for a while. Postal charges are expensive than others and worst job done than others. I never write reviews. But had to write because of the hard time and frustration it has given every time we used this postal service.

Yet again USPS stole my item... That's the second time within a year each time in Chicago after the items cleared customs each time item over 1000 dollars in value..if I'd know the seller was using usps I've had paid the extra to use another carrier..

USPS IN ATLANTA HAS A THEFT PROBLEM! I have zero faith after the third time of them losing a local delivery, this time my tools for work coming 12 miles from the sharpener. They shipped my blades all over the state of Georgia when it only had to travel 12 miles and now they are lost, like my new cell phone, or my new table. The united states postal service has a theft problem period and why people including the people in charge are not going to jail is beyond me. Any other business who has a disappearing of product problem someone would be held responsible. EVEN BETTER LOST PACKAGES NEVER MAKE IT HOME AND MAY EVEN GET AUCTIONED OFF BY USPS. ISN'T THAT GREAT!

I've sent a package about four weeks ago and it still hasn’t reached its destination. It say arriving late when tracked but reps I’ve talked to say it’s lost.. You can't get a straight answer about what's going on, and they keep giving you a different number to call and that phone number has nothing to do with getting help with your package. They told me there’s a hundred dollar insurance on the package so I can file a claim.. I’ve told the rep the item I shipped was my daughter prom dress that needed refitting and cost a lot more than that, but was told I should have matched the amount of insurance with the price of the dress.. No one ever told me this, who knew, I trusted that my package would be delivered.. I feel like my item was stolen

Bizarre, unprofessional behavior. Every time I have to walk into a post office it’s weird and traumatic. Constant bullying, headgames and strange microaggressions. Then they might even call law enforcement if you're not a good passive victim for them. A lot of time it seems postal workers will inform the local community I will be in to pick up my mail, so then sadistic people can stalk and verbally abuse me. I’ve had postal workers threaten me with semen in my food before.

2 months package missing, no refund, no insurance claim, no return calls, no return communication of any kind. Lost my package after paying over $20 in shipping fees and lost products..can't get anyone to remotely care to resolve.

I sent a certified letter, priority mail, on April 10th. Today is 15 April and the business is calling me for the letter. It only had to go one state over, 300 miles. Unreliable delivery service. I could have saved the $10 postal fee by using a 43 cent stamp on the letter and it would have arrived sooner. I'm through with USPS.

Time sensitive papers from our CPA were sent via USPS 2 day delivery on the 28th of March and it’s still a mess, lost it 4 times & as of today the 15th of April still haven’t received it, went to Amelia Post Office in Cincinnati and was met by the rudest, tactless, inept employees I’ve ever had the displeasure of interacting with, surprise they were zero help.

USPS Priority Mail should be avoided. Shipped a package from WA to GA on 4/7 needing to deliver by 4/12, two options were given, expected delivery on 4/12 for $40 or expected delivery on 4/10 for $60, the clerk gave feedback that the 4/12 may actually be the following week. So I chose the 4/10 and $60, well it was delivered on 4/15. I got the standard disclaimer that it's not a guarantee which I understand but seriously, to imply to someone that the $60 option will make it by 4/12 and it takes another 5 days is just wrong, and of course they won't refund the extra $20 paid. So future shipments will go via UPS or FedEx, even if it costs more. No more business for USPS.

I went to then post office at 201 Chowan Dr., Portsmouth, VA 2370 on Mon, 15 Apr at 1:40pm. The young lady behind the counter said she could only take prepaid prnpostdated packages because the register was closed until the other mail lady came back which would be in an hour. This is disappointing that a post office could not provide services. I now have to drive and burn gas to a location further out than near my home. Why is it that one person stops progress?

I would not never use USPS! They are the most not polite people, so rude, slowest I have ever seen. I bought a 389$ package and paid for the 3 day priority mail. Well I haven't received anything. Also no notifications like how anyone else would update you. The package isn't moving and I call they are rude and said that it don't matter about priority mail or next day mail that I pay for or anyone else that you will receive it when you get it and you won't get that money back that you paid for to have it here the next day or 3 day priority mail. Also still couldn't tell me where package is. That's so awful!!!! Especially when it's important and you need it for business!!!!! Just helping others out. Don't give your money to USPS!!!!

Our local post office in Hoffman Estates IL. They continue to lose our mail. Their leadership is not helpful. Say they will look into but never follows up. Customer service in general is very poor. Do not trust them with important stuff. It's worth it to pay more for FedEx or UPS.

Not trustworthy to deliver simple items. Takes days to ever hear anything back. Priority mail is a joke. Will never use again. I would rather strap my package to a wingless bird to deliver my packages.

In 2017 my package made it to the USPS mail center in the KCMO. Instead of moving on to the local Post office for delivery it was sent to Richmond, VA. Then Richmond sent it back to KCMO. They did this 7 times. I had a tracking number. Called my local P.O. and the National P.O. in DC. several times. Without much help. These were tax forms to be received by my accountant for my yearly income tax filing. I duplicated everything and sent it UPS. The day UPS arrived at my accountant's office the USPS package finally arrived. Everything was so late my tax prep had to file an extension. Which cost me extra money.

Lost my $200 package. They are so dumb. They delivered just. the shipping label without the package. Who does that? That means the driver and other warehouse workers were handed a piece of paper and said "oh gotta deliver this" while my 15 lbs 40 in item is sitting in the warehouse.

I've been waiting on a package for over 4 months now. You can't get a straight answer what's going on, and they keep giving you a different number to call and that phone number has nothing to do with getting help with your package. And after you go through everything they tell you to do, you still won't get an answer.

Pretty consistently my purchases from Amazon & eBay that are sent thru USPS are late. Like the most recent one I called them about, the problem is the same.... incompetence. AND having a policy system that avoids addressing this issue. My package went from NY to St Louis, MO and to Union, MO (where I live) on time, but then some idiot or incompetent put it on a truck for delivery to Sullivan, MO... which is 30 miles West of me. Then Sullivan sent it BACK to St Louis, which is 40 miles EAST of Union. So it was here, then misdirected 30 miles away, THEN misdirected AGAIN 40 miles on the opposite side of my address. I called and found out that USPS does NOT DO ANYTHING UNTIL 8 days after expected delivery. Not even check and see why this is happening (I'm sure I'm not the only one), so maybe some kind of retraining or monitoring or spot-checking can be done to be more efficient and customer-centric. I felt bad because I didn't call before about it, but now I know it does no good to advise them of issues like this.

I hate USPS. They seem to go out of their way to make sure any interaction trying to figure anything out is nothing but frustrations. Try to contact a post master and see if they ever call back. Have missing mail, good luck because they don't care at all. The only time they care is right before a congressional hearing but even then it is just fake because they want money from you. Privatizing the mail is the only option left. The government doesn't care if they get bad reviews but a corporate delivery with required standards that must be met will help America.

I am 75 yrs old and live on a pension, I sent three boxes priority mail. Two boxes were received on time but the last box took over two weeks and I was frantic! If I pay for priority mail I should receive that service. You can’t get your money back and that very unfair. So disappointed in the postal service. I truly expect better.

This is not the first time you have marked my package as delivered when, in fact, it has not been received. I would like to understand why the truth is not reflected on your website, only indicating that the package was delivered on time when it clearly has not been. I request that my package be delivered immediately, and I also demand a refund for your failure to meet the promised delivery deadline.

USPS in Atlanta is the worst. Just horrible. I don’t care what the weather is like. It could be perfect weather and they will still find a reason to deliver your package late. If I had a choice when I ordered something to who would deliver it, I would definitely NOT Be USPS. The only thing they deliver on time are bills.

I sent an envelope from ca to san antonio by express mail on 4/02/25. Paid $31 and as of today 4/07/25 the letter is still in transit. If I had sent it by ups it would have been delivered by now. Very poor service.

**. At 1:30pm afternoon EST 4/5/25 Allegedly USPS mail carrier didn't deliver the package to the mailbox. The mailbox was not occupied and large enough to fit the package inside. Allegedly USPS mail carrier 18 U.S.C. § 1708: stolen mail. Allegedly USPS carrier Obstruction of Correspondence: Allegedly USPS mail carrier committed 18 U.S. Code § 1702. Allegedly USPS mail carrier committed 18 U.S. Code § 1701. Allegedly USPS mail carrier obstruction mail. Allegedly USPS committed fraud mail delivery promises services incompleted. Allegedly USPS committed false advertisement of delivery services of temu.

This review is only for their Priority Mail International. If you have a time sensitive package that you need to ship internationally, DO NOT USE PRIORITY MAIL INTERNATIONAL! It costs almost $50.00 and takes almost a month for the shipment to be delivered. You are better off just mailing it out with First Class International mail ($1.65), as it will get there in the same amount of time. Saving you $48.35. They will not refund your shipping cost, even though they failed to get your shipment there in a priority time frame.

USPS is the WORST at delivering, updates and customer service. It should say customer non-service. 9 out of 10 times there is an issue with USPS performance. Example= I placed an order with this company on 03/31/2025 they sent it USPS (even though I requested a different carrier). They mistakenly used USPS. Package was accepted at the post office on 03/31/2025 2:35 PM. Here is now 04/04/2025 and there is no update. It shows package is "acceptance pending" 5 DAYS LATER!!

Priority Mailed March 12th today is April the 1st. It's been sitting at a location since March 16th. This is a terrible service. I wish I had known better. I should have mailed it all FedEx. I wouldn't advise anyone to use USPS unless you don't have any choice. Customer service is terrible. No prompt service on what happened to your package or mail. If you report something missing it takes 30 to 45 days for them to respond. Good luck try USPS if you want to, I warned you. I wish I could give them a negative five star.

Wish I could give negative stars. It's the worst. 2+ weeks to receive a priority package is unacceptable. What they desperately need is a competitor. So that customers could have a shot at some decent service and so that USPS might get the slightest incentive to do better... or hopefully go out of business.

Today, I had a mailman who I guess doesn't like his job anymore, tell me he was withholding my mail because a garbage can was blocking my porch. In fact there is a garbage can on the side of my porch, but nothing is blocking access to deliver my mail. I've had problems with vandalism and homeless. And sometimes forget, to move it. But there is no fencing anywhere.

As is the norm the USPS is constantly showing how incompetent they are as a company. Last 6 orders (3 shipped and 3 receiving) are all late again. Doesn't matter anymore. The usps just stinks as a poorly ran organization. Example of a package. Shipped from Georgia on the 20th and destination is Kentucky. 5 days to move to another facility in Georgia. Then once shipped 3 days to go to St Paul Minnesota. Then back down to Indianapolis. Next stop I would assume would be Lexington and then onto local post office. Going so far out of a package's way is a constant thing. Lose a package, "We are sorry." Damage a package "We are sorry." File an insurance claim and they fight it. The usps should be held accountable for the things they do. I know most people are. Just a very poor business. They constantly raise prices and service just goes down.

I've had nothing but issues with missing mail for at least 6 months now, For the last two weeks I've been using informed delivery and seeing what is scheduled to be delivered for the day and somehow it seems to get lost in the system between getting scanned out for delivery and the actual delivery itself. At this point I could care less if it becomes privatized. It can't get much worse.

Package was shipped on 3-22-25. It is 3-29-25 and the tracking said it would deliver today. It did not deliver. Now the site says in transit. Do not use USPS to ship anything. They are the slowest shipping company out there. Even FedEx is better than them and that's saying something. USPS is terrible. The pony express was faster!!!

USPS has consistently come through for me, delivering my packages and mail reliably over the years. While there have been occasional delays or even a lost package, they always manage to make things right. I’ve had to contact their customer service a few times to complain about issues with my local branch, and while it was frustrating at the time, USPS ultimately resolved the problems. I truly appreciate their effort and dedication. From delivering in harsh weather conditions to handling an overwhelming volume of mail, they genuinely work hard to make our lives easier. I’m grateful for their service and the convenience they provide.

I have not received my package I was supposed to receive it on Wednesday. Now they're telling me I was supposed to receive it today and now I don't have not received it. I am complaining my package that I bought cost $55. If I don't receive it I will be going down there and complaining again.

Anytime I check my tracking status, I also immediately disregard what it says, because it's never accurate. They are constantly behind schedule, regularly send my package back out to another city, when it's arrived at my distribution location. I don't TRUST the USPS at all anymore. I'll never use them to ship anything ever again, they're too irresponsible.

USPS is such a disgrace, the package has been sitting in Oak Creek, WI for days. Colorado and Indianapolis are just as bad. I wish I could get government pay and benefits and not have to properly do my job! They were better at their jobs during COVID…maybe they do just need to privatize it. Waste of taxpayers money. From now on I will pay more for UPS or FedEx. Also if it flurries or sprinkles now don’t expect to get regular mail, need a new motto!

I wish I could give the post office a 0 rating. Currently it take about 3 weeks before my customers receive their mail. Pathetic service. Needs to be privatized. This has been going on for the last 3 months.

Local carriers irresponsible non caring. In three days we have had mail put in our box totaling ten letters. Important mail credit cards etc. Now if I were dishonest I could've had a field day. The person's mail I hand delivered to them was thankful knowing I'm honest. So contacted post annex to no avail. They act like, "Oh well...." So I put my info on paper taped inside my box. Mail carrier could've cared less. So I don't get paid to deliver mail for three days so.... Maybe us as consumers could care less as well. People they need to read and do job correctly not slackfully.

USPS is the worst mail delivery/package delivery company. I mailed a bill 3 weeks ago and it still hasn't reached its destination. Now I have to pay a late fee because payment is past due. If I would stop payment on check, that's another fee that they will not pay for. Also waiting 21 days for a package to be delivered that they originally said would take 3 days.

Twice I sent certified mails and could observe by a tracking numbers that they were circling in the “network“, going from one facility to another. It is very disappointing because that was my taxes that have never got to IRS. What did happen to reliable service? I cannot suggest this service to my family and friends. USPS should improve their service. It’s very upsetting.

I have 2 packages coming from Fort Worth fla. to Ct. They were scanned on the 20th. They are still sitting at the po. These were shipped priority mail. No update 4 days later. We have no recourse as customers to get our money back on the shipping. If these people had a real job, in a real company where you have to produce they would all be fired.

We mail at least 15-17 first class mail each month and 1-2-3 mailed encores missing to reach destinations with in USA?? This is a regular irresponsible practice of USPS. We reported in February 2025 missing two of first class mail. As of 03-23-2025 never delivered to destination??? No one is taking responsibility to improve their system???

Quality of service reflects the current state of this country - down the toilet. Items sent to warehouses several hundred miles beyond destination for what reason? Unexpected delays the norm. Why can't we have any pride in our country's mail service. Beyond disappointing.

USPS is the slowest most incompetent shipping provider ever!! I have lost several packages and had a lot more late because of the packages sitting in one place for 2 days or more. Last package took me a week to get it from a town 6 hours away!! I already stopped ordering from eBay because they always use USPS and it took nearly 3 weeks for my last package to arrive. I have started noting to sellers elsewhere that if they use USPS I will cancel the order as I probably won't get my package or it will arrive too late anyway. USPS should just go out of business if they can't do any better than this. It used to be great but has went to crap and still is crap!!

The USPS closed a case I opened and did not contact me to discuss the issue. Nobody wants to take accountability for communication errors between the UPS and USPS on delivery information. I am out $100.00 no refund. Say goodbye to USPS because they are on their way out!

I will NEVER use USPS "Priority Mail" EVER again! I paid $10.10 for an envelope to be sent to IRS at its Kansas City, Missouri facility. Two weeks later and it hasn't been delivered and the "tracking history" shows it as being "processed at the USPS facility in Columbia, Missouri"... but it is NOT moving??? Moreover, an online request for an update as well as a telephone call to USPS "customer help" has produced NO answers!!! One thing I discovered was that USPS has hired employees who know little or nothing about the basic geography of this country!!! I spoke on the telephone to someone who was totally clueless about the fact that mail delivered to an Internal Revenue Service processing facility such as the IRS Kansas City, Missouri facility does NOT contain a "street address"!!! A was on the telephone with a smart aleck with USPS who responded with the crack: "If you say!!!" HE should have been familiar with those facts... or why did USPS hire him in the first place???

If there were an Olympic event for inefficiency, the United States Postal Service (USPS) would take home the gold—every single time. I don’t know what’s worse: the lost packages, the ridiculous delays, or the infuriating lack of accountability when something inevitably goes wrong. Let’s start with their tracking system, which might as well be a random number generator. Packages sit in limbo for days, sometimes weeks, bouncing between facilities in a bizarre, nonsensical loop before mysteriously vanishing into the abyss. Calling customer service is just as pointless; you’ll be met with robotic scripts, empty apologies, and zero resolution. Heaven forbid you actually need to speak to someone in person at a post office—prepare for long lines, attitude-laden clerks, and a level of apathy that is almost impressive in its consistency.

I wish leave 0 star for this disrespectful company. I send a package from London to Tampa. I paid to delivery in 5 days but still going around America travelling everywhere in America. I tried contacting USPS but is automatic voice and it’s not help at all! I wish never never send my belongings using this company.

This is not the first time this happened. I live in Bismarck AR. I've been waiting almost 2 weeks for delivery. As you see the USPS had my package at my local post office then sent it to another town. Not it is even farther away. Just last week I FINALLY received a package that sit in Memphis for over a week without moving. The USPS is completely incompetent.

I spent a large amount of money to ship a letter overnight. It had to go straight south, 9 hours drive. Guaranteed date and time. Didn't make it!! Why bother giving a guarantee if you won't follow through! So over using USPS!

Insane. I paid $11.00 to send a priority piece of mail from FL to NC on 3/10/25. 6 pm on 3/17/25 and it still has not arrived. We sit shows it took all 7 days just to get to NC. Our postal system is a joke. Prices keep going up and service keeps going down. This is supposedly government run? Guess that explains it. Wasted money. Send thru UPS or FedEx. At least you know it will get there.

Tracking and shipping have become a nightmare. Try not to use them at all. The worst is when receiving something from ebay site it's like USPS take control of item and it just sits in that location and doesn't move or they lose it with no idea where it's at and tracking is atrocious. Even if you sign up for everything they offer it doesn't make a difference.

The USPS in Virginia is a joke!!! 60% on time or delivery accuracy. Out of 4 packages recently, only one was received on time. Other packages get route around to different locations in Virginia. This is not acceptable. I now refuse to purchase items from eBay vendors or businesses for that fact that insist on using the usps for shipments. This is such a shame do to the rich history of the post office. Deeply saddened in Va.

I sent a DNA sample for my pet from Springfield Ga to Clayton. Package left Springfield Ga March 5th. This package has been to Jacksonville Fla. To Atlanta and who knows where else, that being said sample is still as of March 17th still in transit. No wonder they are going under. This is so unacceptable and ridiculous. I have no idea what to do. I called. Got some AI person, no resolution.

Absolutely the worst mail service. I’ve had them lose six packages. I have emails confirming that they were missed delivered and I would not receive a refund or any compensation. I lost a lot of money here. I also scheduled a pick up for a package on my porch and I was going out of town. I got an email saying it was picked up when I got back home. It had never been picked up and it had rained. This is well happened twice. They’re impossible to get a hold of and nobody ever has a solution. Absolute trash.

USPS lost my tax return which was supposed to arrive this week. It's sickening that we the taxpayer, who fund these people's wages and benefits, will now miss out on over $3000 dollars. The post office told us "there is nothing that can be done" and to work with the IRS - which means we're screwed out of that money that WE earned and paid to the federal government. This is America now apparently - government waste, fraud, and theft run rampant as my little ole household can't get back $3k that we overpaid on our taxes last year. As a younger guy responsible for my household, I really need this money back and it breaks me how hard I worked for that and will never see it because of USPS incompetent workers. No clue what to do now so I'll probably have to go back to working 2 jobs. This is the definition of getting screwed by your own public workers.

My package arrived at the Baton Rouge "plant" on 3/12/25, and was scheduled for delivery on 3/13. On 3/14, I still had not received the package and the status had not been updated. I went to to local USPS, across the river from BR to try to find out what's happening to my package. The Postmaster informed me that the delivery problem has been getting worse due to decisions made by upper management. She tracked my package using resources not available to me. My package is in a large box with other packages that have not been unloaded and scanned. I thanked the Postmaster for being honest and admitting USPS faults and/or incompetence. She added that management makes changes without experiencing the local service process and issues. If given the choice, I will NEVER again use the USPS for package shipping.

I bought an item on eBay on Mar 04. I still have yet to receive it. It's coming from Nevada to Philadelphia. It was shipped on the 5th. Was on its merry way. Landed in Philly 5 days ago. Thinking I'd get it the next day.... But no. They shipped it out somewhere unknown. And it's been traveling around somewhere. Now it arrived back in Philadelphia. We will see if I get it this time or if they ship it to parts unknown AGAIN. This is not the first time I've experienced this. Then they wonder why people opt for FedEx or UPS. USPS. Get it together. Oh by the way as of the 14th. I still don't have my item. And when I get it it will probably be broken.

I have been waiting for a package from 4 states away for 11 days. Tracking is useless. Never updated. Shows package sitting in distribution centers for 2-3 days. No updated information. Who knows when the package will arrive. From now on no more business with anyone that ships USPS and UPS is just as poor. It seems the only reliable shipping is Amazon or FedEx.

United States Post Office is really unorganized. I received other people’s mails throughout the years. I’ve complained multiple times very little has been done correct the issue. I expressed how unpleasant and very agitating. This is due to the fact that my mail can be mixed up with somebody else else’s or sent to somebody else’s house if it’s coming to my house wrong! Sensitive documents or what not could be jeopardized my personal information could turn into identity theft, but nobody seems to really care at the USPS! The time comes, who’s gonna be responsible?

Unprofessional & rude counter clerk at Kingwood TX post office on Feather Lakes 77345, male with dark rim glasses. Online complaint filed with usps.com. After being rude to a room full of customers, he didn't to call me out and tell me how to behave and suggest that I go someplace else. My behavior by no means was unacceptable as counter clerk wouldn't answer questions regarding kiosk capabilities after he suggested that customers use that instead of waiting in line. No was familiar with the kiosk and didn't know if packages could be sent from there and didn't want to lose our place in.

They lie and say you can change your address online but when you attempt to and go to "pay" lol they decline your card. Every card. Most likely because paying to change your address can't be legal!!!! They call it verifying but they can do that sending an email or a code to phone like they did to verify it was me before I could even attempt change of address lol!!!! I hate this place. It's the absolute worst and of course it would be government ran. Makes sense.

The WORST service ever! They don't have an idea of what "IMPORTANT" document means. I paid to intercept a package (my international passport), to reroute it from a previous address to a new address since I don't live in the previous address anymore, and they billed me without doing anything. They delivered it to the old address, 'who' knows if it was lying in the front porch of the apartment for anyone to pick it. I sent a friend to help me check and they could find it. Now I don't know where it is. Very wicked sets of individuals. Avoid this service as much as possible!

The USPS continues to disappoint. I've been in the direct mail business for 18 years and 2 years ago stopped sending mailers due to the amount of "undeliverable" and "return to sender" mailers I received. A few weeks back I had to send important documents to my attorney for my father's estate. I paid to have these sent within a few days. It's now 19 days later and the attorney still has not received them. I drove for nearly three hours yesterday to hand deliver them to his office because our government cannot deliver mail effectively. Hopefully they will dismantle the USPS and let Amazon or Elon Musk take over so they can actually deliver however USPS is in need of a major overhaul. Lets not even get started with the local offices and how ineffective and rude they are.

Switched from physical address to getting a PO Box. Worst mistake I have ever made. It’s not simple at all. Changed address To P.O. Box February 16 and it was supposed to start February 17. Hasn’t happened as far as today March 11. I did receive some junk mail in box march 7. To use the informed delivery they supposed to send a code to physical address and a different code to P.O. Box. I received one code in 4.5 weeks. I’m missing mail and probably will never get. They probably already throwed it away. My experience and what I’m going through Never get a P.O. Box. I’m giving it till next week and I’m gonna cancel the P.O. Box. And try to reroute all my contacts back to my physical address. It’s a shame the way they are operating this business. Terrible.

The USPS keeps raising their rates and the service continues to decline. They need to stop giving expected delivery dates that they know to be false. It now takes a week for a priority package to reach its destination that is within a few hundred miles. I would give no stars, were that an option. They suck!

Went to open a new P.O. box. The lady behind the counter already had an attitude when we walked up. She stained me up and down when approaching the counter, then proceeded to act like she was helping us and still having a nasty attitude throughout the process. Thought she was “teaching a lesson“. She needs better social skills and more training. She looked at us like we were stupid. I have had the same girl do the same thing to me by myself. She doesn’t need to be a representative. Maybe a mail sorting agent. Because she has a nasty attitude towards people based on how she felt. We were trying to be honest about our information and she was trying to be dishonest but acting like she was helping... I wish someone would call her out. Because how many customers had she done that to??? Because she didn’t like them?

I'm expecting 2 large box deliveries. USPS informed Delivery advised me that they would be here today and tomorrow. Nothing has been delivered and USPS tracking shows they're sitting in the Indy Distribution center since March 5. Who's the MDO and supervisory staff managing that place? Yes, I'm a retiree.. Is this how you do business and win customers over UPS and FEDEX? So sad. You folks leave a bad impression on customers. Go over to Reddit and look at all the nasty comments about your Indy facility. No one in your Consumer Affairs even answers the phone!

The Express Service is anything but Express. In 1 week I paid for express service. In one case it took 10 days and the second case 1 week to arrive at destination. Here is the funny thing. According to USPS website the Express item arrived in town and it still took 2 days, yes, 2 days to deliver it to the final destination..Will never use their service again.. NEVER.

The email/tracking is wrong. I was supposed to receive mail 2 days ago, based on your tracking info. Also, when I take packages in to be mailed, a couple of our desk clerks think they are trying out for Team USA shot put and discus. Your service all around sucks.

My checks continue to be delayed and not received. This is the sixth time that this has happened with two years. When I call I either get the run around or rude unprofessional service. I will continue to complain until I get a response to what is going on.

I would like to really thank the driver for my delivery today. Tracking # **. It was pouring rain with a tornado warning. The delivery person placed my delivery propped on the door sill, so it would stay dry. Many thanks for your kindness.

With USPS I feel like I am in a third world country or fourth if that is possible. I live in Vail Colorado and I can’t receive packages why..?? I have no clue why not. All my packages from USPS via Amazon get sent back to sender. So I can only buy products that get delivered by UPS or FEDEX. I think is poor laziness. We are in the United States of America and the United States Post Office doesn’t deliver to some cities of the United States. Come on are they delivering by horse??? I can only say is ridiculous and unacceptable. Maybe we can make USPS GREAT AGAIN. Oh wait a minute it hasn’t ever been great. So maybe they can start in this ERA to deliver packages to Vail, Colorado. One can hope.

USPS is a joke now! Packages CONSTANTLY get sent out of state when it's already IN MY state. I paid for faster shipping and the package still isn't here. It took 24+ Hours for my package to go from one usps to another and the cities were only 30 mins apart. USPS absolutely SUCKS and is a TOTAL WASTE OF MONEY. Packages NEVER arrive on time.

Absolutely RANCID service. All my packages except one have been late in the past month and one was doing loops in a state farther away than the sender for days. Their “ETA” is a load of bull. I’ve sent out packages for my business as well and have had countless ones go missing or go to a completely different state farther away for days on end. I’ve been contacted from the people I purchased from recently, this is not a one off issue. All of the packages they’ve sent out have been abysmally late to deliver. This service is an awful waste of money, and their customer service is even worse. Every time you contact their “chat with live agents” you either wait endlessly or get a pop up that says “your request had been cancelled because there are no agents.” My local post office is no use either. Everyone in my city locally complains about them because they are rude, uncaring, and hate their jobs. Insufferable.

This is the second package priority package with tracking that has gone missing. Unfortunately this one is an expensive item. We believed because it was in a priority shipping package and with tracking we would be safe sending it this way. We will no longer being using the USPS.

I have used certified, return receipt when shipping large and small envelopes containing medical information. I can remember 3 times I sent these envelopes to doctors and Medicare. Each time I lost tracking half way. The return receipt was never returned and the envelopes were lost or stolen. I asked for me money back that I paid for the certified and return receipt, but USPS does not refund. I should have learned my lesson the first time. Next time UPS or FedEx.

I have to say that the USPS is the worst delivery service ever! I've been waiting for a package for over a week. Routing shows that it came right through the city of Toledo where I live and went straight on to Indiana somewhere. It's been in Indiana now for 5 days. It appears that they have lost it. They hire people that can hardly read. That's what one of the managers said directly to my face when I was there another time searching for another delivery. I would never ever use them again. I will pay more money to use UPS or FedEx before I ever use the United States Postal Service again. The lady I talked to at the post office when I stopped this morning to inquire about it was no help at all. All she said is "It will show up!" They just love to not help you or try to find out where it is. They just get rid of you as quickly as they can. Bottom line.... Try at all costs to avoid the United States Postal Service.

Horrible location!!! They lost Express priority mail $55.00. He never scanned it and when you complain to them they are very rude particularly the manager there ** 10060 Willow Creek Rd San Diego California. Disgraceful. How do they allow him to destroy business????

This is the second time that this case has been closed without any results. This piece of mail is NOT from the Internal Revenue Service. It is a piece of mail that I need in order to file my 2024 income taxes. It should have been delivered approximately two weeks ago and I still have not received it. I filed a missing report but never received any contact from USPS whatsoever and the case was closed. Once I got the email that the case was closed I contacted USPS again and reopened the case.

I shipped a package with express, still the package is not located and delayed. Called service center, they opened a case and that’s about it. Package is still not delivered and this is going to cost my reputation with my client. Terrible experience.

I would recommend delivering yourself or using another courier, N E V E R. E V E R. E V E R use USPS for anything important. Also make sure you read their fine-print… They are not liable for the loss of your package. This is exactly why our government cannot be trusted, they take no responsibility or accountability of their failures! Look at the overall rating of USPS, 1.2 stars out of 5… You cannot go below 1-star. It is not possible… I tried and you have to select at least 1-star to submit the review… So this service is at the bottom of the heap… It needs to be gutted and overhauled or turned over to the private sector!

The problem isn't the mail carriers but the lack of use of modern technology. I currently have a priority mail package which has been going in circles around the united states for two months. It has passed thru the same sorting centers at least 4 times. When this package came thru the same sorting center for the second or third time it should have been flagged as an error and pulled aside for investigation but nope, it just keeps going in circles from state to state. I've opened THREE cases on this and each one was closed with no resolution.

I cannot believe I have to do this. The United States Post Office in this day and age is completely and utterly worthless. I paid to have five very important and time-sensitive documents to be sent by certified mail with return signatures. They all were being sent to local addresses in the same city. Only two out of the five made it to their destination. I am yet to receive the signature cards for the two that were delivered. All were mailed the same day, January 17th, 2025. This next part is absolutely ridiculous. The other three certified packages got routed to Phoenix Arizona. Not one person can tell me anything as to how and why.

I can't believe that 2 packages have been shipped by USPS to my state ... 15 miles from my house then rerouted to at least 2 other states.... 2 weeks and I keep getting messages that my packages are in route. Wasting my tax dollars and natural resources so that my shoes can be well traveled. These USPS workers are getting their paychecks and retirement/pensions... They just don't care.... I'm a nurse and if I screwed up so badly I would lose my job and license. I would give the shipping responsibilities to Amazon and TEMU.... I can count on them.

The new Indianapolis USPS Distribution Hub is beyond ridiculous. Not only do packages get stuck there for days on end, but when it leaves it goes the wrong direction. I am in Illinois, I had a package sit at the Indianapolis hub for days, then instead of coming Less Than 3 hours to me in Illinois it was sent to Denver Colorado. The worst part is I have a feeling it's going to go through the Hub again on this way back to me. There's no excuse for this after all the time that this new facility has been opened. Beyond incompetence!

I ordered a package on 2/17/25, tracking said it would be delivered by 2/21/25. It arrived in my town 2/22/25 and rather than get delivered to me today a day late, it was sent to Windham, NY 2 hrs away. What incompetence!! This is like the 4th time this year. And 3 damaged packages.

USPS are some thieves. My mom sent her grandson a jersey and birthday cards for his birthday, mind you he’s 3. They ripped open the card and stole the jersey. Then your customer service act like there’s nothing to be done, how about it gets taken out of your pay. What kind of worthless people you’re hiring that just be stealing people mail. y'all need to be fired. I guess that paycheck isn’t enough.

As you can see with the images attached. I ordered my package on 2/6/25 and on 2/8/25 it was in St Louis, where it stayed until 2/19/25. THIS IS UNACCEPTABLE!! The delivery window was 2/10 - 2/14. USPS, deliver packages and letter on time.

U.S. Mail is the worst. You don't get bills on time and when sent off takes forever to get there. This has been an ongoing issue. This system is almost as bad as it was in 2021. Creditors want to know where their money all I can tell them it was mailed off a day after I got it.

I mailed important documents Priority mail Feb 6th from Caledonia MS post office. The tracking number does not work and when we asked the PO a week later, they said their computer is down for last 2 weeks and won't show up in system until computers are up again. BUT they never told me that when I mailed envelope. They charged me 11.00 for priority faster delivery and now it's lost and no one can tell me where it is 2 weeks later. The Caledonia PO is no help saying there's nothing they can do. But my hometown PO in Akron, NY is doing everything possible to find our envelope. Very disappointing and we will never mail anything from Caledonia MS PO again.

A friend from Florida sent a package to me in Omaha. I got a notice that the package had the wrong address and they were sending it back to FL. My friend took a photo of the label and I could see that the address was correct. I called the 800 # for USPS and waited on hold for 45 minutes to explain to them that the address was correct and hoped that they could deliver the box. I was told that they couldn't enter a request in the computer ON THE SAME DAY and that I needed to wait until the next day to call. So the next day I went to my local Post Office and they called the other local post office where my package was initially received. She was told that the box was a liquor box and the markings weren't covered so it was being returned to FL. How difficult would it have been for someone here in Omaha to open the box and see what was inside and see that nothing was leaking?

Ordered product and never received due to it never left Ohio after being dropped off at Post Office. Contacted seller who mailed me the product again, from Ohio. Expected arrival is today. No package!

USPS is the worst. Absolute nightmare! I would rather pay higher and use FedeX DHL or UPS. One time it sent my package to another state and then it was stuck in the system for 10 days. Their delivery day can change for no reason, giving you wrong expectation. They set a date and say delivery by 8:00pm, then the day passes and they change the delivery date at the end. Horrible. Horrible. If you have a supplement and something that is temperature sensitive, you may get a damaged product because of this.

I am so frustrated with USPS and their absurd logistics. I sent (3) packages on the 10th PRIORITY MAIL, (1) to Waco and (2) to Corpus Christi. I don't know how it can take more than 8 days to go from San Antonio to either of these locations. All were guaranteed to arrive prior to Valentine's Day (2-day shipping) and yet here we are on the 18th and they are still "processing"? Please tell me how they needed to go from SA to Austin, back to SA, then to Corpus and they have been sitting in Corpus for 4 days with no delivery information. Of course, when you call there is no concern or diligence by the customer service agents and apparently "that's just the way it is". I will NEVER utilize USPS to send anything anywhere, regardless of cost....

It's pretty pathetic that USPS will deliver on Sunday yet when something goes wrong with the delivery, they don't have customer service working on Sunday for Sunday deliveries. Why would any company have a delivery service on days they don't have customer service. It doesn't make sense.

The USPS has become the most unreliable government agency. What happened? I have canceled services when told shipping would be through them. That's so sad. Remember how good they were before UPS and FedEx?

I visited the Temple Heights Post Office at 1635 Connecticut Ave in Washington, D.C. to mail packages and was shocked by the unprofessional behavior of one of the clerks. I was taken aback not only by the lack of basic customer service but also by the openly displayed rudeness, hostility, and mockery. As a non-native English speaker, she repeatedly mocked my English proficiency, which was not only inappropriate and unprofessional but also discriminatory. Her body language and overall demeanor further conveyed disinterest and an unwillingness to assist.

I have lost all hope for USPS. The DEI management and workers have destroyed the government postal system. The only hope is for a private owner will take over and save what’s left of USPS. I hate what it has become. I have been waiting for a Priority Delivery for three weeks.

So, let me start by saying I'm disabled. My mother is a senior citizen. We order packages from various websites all the time. USPS never delivers them. They don't even try to deliver them. They say "delivery attempt. No secure location". Then we have to go to the post office tomorrow collect our packages... for a service we pay for. I attempted redelivery through the USPS website. It wasn't redelivered. I just called and they "closed" the redelivery. There's no one to complain to. There's no direct phone number to call.

Nov. 30 2024 mailed Christmas package. It was lost, then lost the claim, On Feb 12 2025 I'm out $100, 90% of USPS employees should be fired, They are doing nothing. They could care less on top of it. I have 15 pages of detailed information dealing with the United states postal service, there are many times customers are treated badly in today's world, but dealing with the USPS takes abuse, negligence, incompetence, indifference to a all new level. Each and every department you speak to on this journey of absolute misery anger, frustration and humiliation you begin to see a pattern. Each employee is limited to what it can do. One dept. takes the info, that's it. They do no more then you go to another person in another dept. It does one thing and that is repeats half the same info from the prior one but adds the line "We can only track the package the same way you do on line at a public site."

I used to never have a problem when I had my P.O. Box. Now I live on the other end of town and they deliver. So now all my amazon packages are being mailed USPS Instead of UPS. Now the mailman refuses to bring my packages to the door if they don't fit in our little boxes. I live in apartment building. Taking care of my daughter with brain damage. I can't get to the grocery store most of the time. And this man can't walk 50 ft to my door. Sad!

There was a time USPS was great for domestic deliveries but now they're just lazy and lock you out of your own account no matter what plan you choose when they don't feel like delivering to you. They even play this game with packages that don't even require a signature. I just wanted to receive some phone parts, one which was a screen I expedited before the snowstorm in my area. They lied and said the business was closed even though I gave them the apt. number for my family's place since I was seeing them anyway. Now they're so annoying. What was the point of me literally even paying for a first class account if they don't want to respect my benefits as I've been a loyal customer of theirs for years.

I mailed 5 packages from Pendelton, OR, when moving. The destination was Georgia. Four arrived, but one has not. It left Pendleton, went to Portland, Nashville, then Chattanooga, it made a Uturn and went to Aurora, CO, Denver, and now sits back in Portland, OR. The USPS sees it is to go to GA and the address is correct but can’t figure out why it was returned to Portland. One person told me it never left Portland. I told them to look at the tracking history. It made a big circle. I was told to fill out a claim form. I was told to fill out a lost package form.

Every package I have had sent to me through USPS has either been lost or arrives late. Tracking is terrible. I have a package coming from Florida that got to Kansas City, Kansas then was shipped across the entire state of Missouri to Saint Louis yet I live 30 miles south of Kansas City. It is no wonder the postal service is going broke. They have no clue about logistics, and from my experience with them are some of the laziest government workers there is.

I cringe when my packages are sent by USPS. They hardly ever make it on time, and many times my packages never arrive. They are routed all over the country and end back up at the sender. Once I had a package of medicine delivered to the wrong house and USPS said it's not their problem because it wasn't priority mail. Then incompetence at USPS is outrageous. I am the point I won't order anything online if I know they will use USPS, it's that bad.

Most packages are usually late and/or they lose the product in transit for a couple days. The post offices are only open for short hours and have very lazy and rude agents. Typical government workers. If they privatized the postal service most of these people would be fired. It would be the first time they'd experience work.

I have been waiting for my passport for nearly a month. It was sent from Ireland 1|11, arrived in queens ny 1/12 then to Greensboro nc 1/13 then to hickory nc 1/14. Now hickory is my border town. It then gets sent back to Greensboro to be delivered ered to king nc, a place I've never heard of. Usps blames sender and sender verified they have address correctly. I had to go into usps and they verified my actual address is on envelope. But bar code has another address. No passport, no trip. If someone put their eyes they would see the issue. Usps is ZERO HELP IN RECTIFYING OR PUTTING ANY EFFORT TO ASSIST. Why would it come all the way to my area only to go back to Greensboro. Now it'sMIA. SAD.

Almost 5000 one star reviews to a couple hundred good reviews. Does another one star review even matter? Once again, a completely useless and phony tracking system and waiting for a package to arrive that should have been here days ago. The only way to get their attention is to quit using them entirely, which I now fully intend on doing both personally and for business.

I have been in business for 6 years selling prints from my online store. USPS is the primary delivery service for my business because the cost is so much lower than the other delivery services available. Their delivery timeframes have always been bad, WAY beyond the SLAs they quote. However, in the last few months, I have had to issue hundreds of dollars in refunds due to really really slow delivery times. Just small packages to normal domestic US locations is taking 3 and 4 weeks to arrive.

The postman of this Post Office (Zip-code: 32244) left my package (**) at the wrong address. Promised to solve the problem but never did. I lost my package because it was marked as DELIVERED and I was even unable to claim it as NOT received. It is a shame. Incompetence!!

I sent an envelope to my son in Texas that has documents for him for the army. I sent this envelope over 10 days ago from Indianapolis and it is still in Indianapolis. No one can give me any answers as to why it is sitting in the downtown hub and not doing anything. I will never use the post office for anything ever again. I would highly recommend Anyone to go anywhere else.

Was supposed to receive an urgent important document. Got the image on informed delivery but doc didn't arrive. Filed missing mail claim, spoke via phone to USPS, & went in person to speak to supervisor in Perkasie, PA. No action, follow through by them whatsoever- despite having email showing reference # of missing report. Just received a survey few days later on the case that they never took action to locate missing documents. I had the sender mail a copy of the doc to my address again, a week later.

USPS is awful, I can't count how many times my packages have been late. My most recent experience I was suppose to receive my package on a Saturday and then Usps puts that there was a weather delay but the delay was literally 1 hour long but yet my delivery date changed to Monday. Then I see it's only 9 hrs away and they have 2 full days to deliver by Saturday but what happens in 12 hrs it moves 29 minutes. Usps needs to just deliver regular mail and leave packages to Ups/Fedex. I don't understand why they have so many incompetent employees.

What has happened to the USPost office?? I ship a lot and it’s worse than it has ever been. Items are Delayed all the time!! 10 days or more for a small package to arrive. This is terrible. No such problems with UPS or FedEx

Georgia mail is dead last for quality postal service. Calling USPS or going online to make a complaint is like trying to find a needle in a haystack. Impossible. Packages sit days. No one has answers.

I honestly don't know why I keep trying to mail certified letters via USPS. For the 4th. or 5th. Out of 5 (I lost track), a certified letter NEVER arrived or arrived when it was too late. The last time I mailed a certified letter was 1/13/25, with expected delivery by 1/18/25. Today is 1/30/25, and my parcel is still in transit somewhere in the USA. I sent another parcel - certified mail with a return receipt on 1/16/25 (4-5 days, that's what they told me in the post office), but as of today, 1/30/25, it is still in transit - update from 1/23/25. If I thought that UPS was expensive, I was wrong. It is better to pay more and know for sure that your parcel will arrive at its destination on time rather than spend money on a parcel that will be forever lost! And don't even think of wasting your precious time submitting a claim - this is a joke and would not help find or expedite your parcel.

I am currently working extremely hard to track down a package that is lost in transit. I have contacted USPS and completed a Service Request (1-3 days to resolve) and completed a Missing Mail Report (will track until time runs out and then will list the item as expired - no other option for resolution). A seller from eBay shipped me two packages on the same day from the same location and only one made it. I have a tracking number, USPS scanned my item in at Indianapolis Distribution Center but they will not give me any option to resolve including not providing me a contact at the distribution center to check on physical package. I am just waiting for a tracking system to update something that has been in transit for about 10 days with no additional updates.

In my neighborhood, I constantly get my neighbors' mail and my mail disappears which was causing me to be late on some bills. I had to stop all paper bills and set everything I could to automatic withdrawals. I still get neighbors' bills. If I order something off the internet like eBay I track the package and when it arrives in Indianapolis it almost always gets lost for several days. I now have a package that has been in my town for nearly a week. Some of my friends switched to post office boxes and still could not get mail delivered properly. The failures of the post office here in Indianapolis are shocking.

Thanks to USPS, we did not get our birthday decorations for my daughter's party on time. They are 5 days late. Needless to say, its service is unreliable. Whenever we see that USPS is delivering, we automatically know it will be late or damaged.

I’ve currently been waiting for a delivery that’s two days late. It was supposed to be finally delivered last night. January 27 unfortunately it was updated after 10 PM on Amazon website that it will be delivered today. I waited this morning out of nowhere. The USPS delivered got off their little driving thing acting like he was gonna come knuckle my door I guess, but did not, and then left, and then had the nerve to say they attempted a delivery which they did not, and didn’t even know I was sitting there watching them! This is not the first time they have terrible service and terrible communication skills and then the fact that you want to pretend that you attempted to drop off a box it’s crazy to me. I get us a bed frame so maybe you didn’t feel like picking it up and carrying it but that is your job so now you need to tell me consumers or customers have to not wait for 24 hours to get something that was so simple? Unacceptable unacceptable.

I sold on Amazon from 2011 to 2016. I sent over 10,000 packages and only had trouble with less than 20. The rates were acceptable, response was good. My few dealings with this new USPS make me glad I don't sell anymore. Tracking sucks, packages disappearing into centers, slow delivery times. If you have to send a package send it OPS or FedEx. While certainly not perfect, it will probably get there. F-------

What is going on with USPS? We moved here in May 2024. Immediately two mtg payments were totally lost in the mail! We stop-payment on checks, and then one payment showed up late. We now pay in person, not only mtg, but auto insurance and utility bills that have had delivery problems. In December, we didn’t receive an electric bill. Our power company informed us every customer’s statement in our area, went to Arizona!! Also, two credit card payments have been late-delivered, to the point of stop payment on checks, and pay online!! Right now we are awaiting the outcome of a ‘registered’ credit card payment sent this time, that hasn’t moved in the USPS system for over a week! And also now, I sent out a phone bill payment on the 17th of Dec. It’s been 10 days…still hasn’t arrived at the phone company. And the USPS wants to increase prices again??

I keep telling myself to try their competition, but I decided to take my box to the main PO. It took 27 days for them to deliver my box. I was told that Jacksonville holds packages in trailers, then scan whenever. I was so disappointed because I forgot the real value of the content and hadn’t bought enough insurance to cover total cost. This will be my last time to send a box.

Worst way of sending packages...I am regretting it right now..A next day delivery is going on 1week now and package still hasn't been scanned....worse experience of my life..I have been waiting for 1week.

The postal service is no longer a reliable service you can count on. They are lazy, not caring about the mail they deliver. Yes there are some who do care, but a few bad apples makes everyone look bad. Still waiting on a piece of mail from a week ago today from Arkansas, has not arrived. That my friend is stupidity and lazy. They want to keep raising their prices but can not even perform the duties. Close the offices so we don't have to keep paying money to a business that don't do anything.

I never get my packages and I get everyone else's mail. I'm constantly getting mail from a different address which is blocks away from where I live. I think the post office is too busy deliver in Amazon packages.

I have a payment that mail every month to the Chicago Illinois area. Normally it takes six days or so to arrive. The last two months it's taken 14+ business days to reach the destination. Late arrival has caused late payments that incur late payments, and it will reflect on my credit rating as so. The rates are about to go up, and the service isn't worth the charges of today's rates.

They never get mail and packages for me to their destination on time. From now on it will be FedEx for me Here's just one example. I sent a Christmas card to my son in Virginia 4 hours from me on Dec 14th and it arrived on Dec 28th. Last February I was closing on a home package arrived a day late. Yesterday I had another package overnighted. It was supposed to be there by 6 PM. It's now 830 PM and it still shows in transit. Never again will I use the post office.

Springfield Mo post office is ridiculous. We have packages sitting up there for 10 days not being delivered and won't let you pick them up either. Someone needs to take care of this, or just shut it down which would probably be the best.

Absolutely awful service. I have no idea why my package went almost 200 miles away then came back and still have not gotten. The package was shipped from my Dr that is 1/2 away. And there is a big city it could of went to an hour away instead of over 3hrs away.

This is the 5th time I'm typing this review. When I went to get photo it erased everything. But I think it's important for people to know what they're getting into it they choose to use. USPS Express. I paid $32 to get important documents to its destination by the next day and 4 days later they arrived. I attempted to file a claim online as soon as I encountered the problem to no avail. I called the 800 number and after holding for over an hour the call dropped without even speaking with anyone. Due to a medical emergency, I could not make it to the post office until after the time to file a claim. At the post office, I was told I was supposed to file a claim by the 30th day of mailing the package not receipt of the package. My circumstances did not matter, even with proof of the medical illness and ambulance paperwork.

Status Description 2025-01-14 16:00:00. In Transit to Next Facility, Arriving Late, Your package will arrive later than expected, but is still on its way. It is currently in transit to the next facility. 2025-01-12 14:29:00. SPRINGFIELD MO DISTRIBUTION CENTER, Arrived at USPS Regional Facility

Took them a while to respond to my request but they eventually did. I will see if they follow through with my request for this simple document.

USPS honestly just sucks. I ordered a package from Delaware and it took them a week just to get it to my local post office in Denham Springs. My package arrived at 4 am the day it was supposed to be delivered and still did not arrive today. I now have to wait another day because of them. I’m tired of waiting on them and hate ordering things online because of them. Going to avoid them at all costs.

I had 6 missing mail packages from these people. One time I filed claim, I told them to contact me by email, but hey called me anyway. And now my packages are missing again. I don’t believe it’s stolen because there are lots times package are small enough to put in mail boxes and I check my mail every day.

Get a carrier pigeon and you won't get your purchases stolen and your stuff on "delayed" until you do a refund. Then when you do the refund there is no option for when it specifically says as soon as it hits the USA it's suddenly delayed for weeks with no explanation. It's because an employee took it or neglected their job on your part. Make an option for self improvement and stop being like the rest of the government.