USPS Reviews

There are some new, well at least one, new employee who outright refuses business packages that are ready to go with pre paid labels and are in USPS boxes. I can leave the Broussard location and go to Youngsville, LA or the Verot School Road location and the same packages are accepted with no problems or trouble.

My mailbox has been breaking because of slamming it open and today it’s on the ground. They forced a package in the mailbox so badly that they broke the pole and the mailbox. We had to cut the mailbox open to get package out.

Shipped priority mail and it is expected up to 3 days delivery, although not guaranteed, I paid extra for the service and it has now been 11 days since transaction and the package still has not been delivered. Went to post office to see if they can issue a partial or full refund, they will not issue any refunds because it wasn't "Priority Express". Beware paying for priority service as they will not consider it priority and will not give a refund despite it being over a week past the expected delivery date. Poor service for the extra fee. The package probably would have arrived sooner using ground advantage for half the price. Very disappointed with the quality of service. They are profiting off false integrity.

I would use a 0 star if I could. I was overcharged $165 for a package that weighed 7 pounds that was mailed 3 weeks. My friend still never got it. I’ll never use the post office again for any deliveries.

Mailed multiple packages over the holidays. However, some of them never made it to their destination. The tracking shows delivered yet the packages never were actually delivered (cameras at the residences prove this). Deliveries were marked delivered to "Front desk/Reception? Mail Room" yet it was going to a residence that had none of those. Other items were simply marked delivered to front door, yet no one ever approached the door for the delivery at the time listed that it was delivered, as per security cameras. Just simply put, USPS can NOT be trusted with the delivery of packages. Yes, it might be cheaper than other companies, but the employees of USPS have some crooked ways. Definitely on the list with FedEx as to not use for postage. UPS is basically the only one surviving the integrity of employees for me.

If I could give a ZERO I would! I ordered a flat envelope priority express two-day money back guarantee on 12/18/2025! It went from Florida to Dallas, TX; to Fort Worth TX; to BACK to Dallas, TX; to FINALLY San Antonio, TX. Sitting days at each destination. AGAIN, this was a two-day Priority Express shipping Flat envelope!!! Why did you ruin my Christmas and my kids' Christmas??? What Happened?? I need answers and restitution! NEVER Trust the USPS to ship you package for Christmas, they DON"T care. Why offer a PRIORITY service if you cannot follow through with it? When did you stop delivering PRIORITY. What were the hours and manpower set for this service at the Holidays? I expected the service that I stood in a long line for to get my Flat envelope to its destination in the time I was promised.

Seller shipped item quickly. USPS said delivery would be on 12/20/25. On 12/20/25, item sat in USPS Indy Distribution Center (30 minutes from my house) for 3 days before they transferred it to Michigan. USPS said weather delays caused the delay. There was no weather issue in Indy during that time. USPS moved item to another location in Michigan before returning to Indy on 12/26/25. Said there were volume issues with delivery. No way...They made a mistake and refuse to own up to it. Sitting back in Indy distribution center and they have yet to deliver it. Never ever use USPS for shipping! They are unreliable for delivering on time and product in good condition.

I had a package ready for pick up from sender in NY since 12/15. Was supposed to be delivered 12/19. USPS didn't even pick up till 12/22. Now I will not get it in time for christmas. Tried calling USPS. To see if I can pick up at local post office or pay extra to have it overnighted. Nobody bothered to answer the phone.

I had something shipped to me on Dec 12th and the delivery date was 12/23/25. It got delayed until Christmas eve. No big deal. Then they decided after it reached my local distribution hub to send it to a different hub in a different city so now my son will not have his Christmas present.

My experience at Chowchilla Post office for a new Passport application for my 2 months old son. I live in Madera, CA and it takes me 20 mins or so to reach there. I went on 18th Dec 2025 to collect forms. And with all the documents, me, my wife and our little one reached there on 22nd, and the young lady told us that we need an appointment for new passport acceptance, which we realized our mistake, and set up an appointment for the next day for 11.45am.

Delivery personnel we appreciate you, but please please make sure you are placing the locker keys in the correct box. A package tracking states it was delivered to locker and the locker key WAS NOT in my mail box. Those are products I paid for and waiting on for my health. Some people are not honest to deliver to to the unit on the box and we are in the same complex. 5 days now and I have not received my package.

It's Christmas almost and all packages seem to be delayed for Christmas through Amazon. I called a representative. She was very rude. She also told me to give delivery instructions due to old delivery address and the website won't let me. If my kids don't get their presents I don't know what I'm going to do. So thanks for not helping us and hopefully someone can help us. Our Christmas depends on these presents and no one will help us.

By FAR the worst mail carrier in the US. Highly recommend driving to pick your mail up rather than trusting these clowns. Package WILL be lost. No customer support. Seemingly no leadership. Should be called General Postal Services not United States. Should lose all federal funding and open the mailing market to free market. Cause UPS and FedEx are more responsive and professional.

First off I wanna say I NEVER had this problem out of USPS but I ordered an item 2 WEEKS AGO. The delivery date was supposed to be December 17, 2025. Today is December 23rd still no package. I look at the tracking number to see where my order is and well first off the package is supposed to be going to Natchez, MS. The item was in Jackson then it was “mis-shipped” to Osyka, MS then from there it went to Baton Rouge, LA then from Baton Rouge to Saint Rose, LA from Saint Rose, LA to Memphis, TN and now Denver, CO. Yea COLORADO 17 HOURS AWAY. I never had this problems and I honestly wanna know what's the problem. Every time I call it's “under investigation”. Looks like I won’t be getting my order for Christmas.🤦🏾‍♂️

When it comes to packages around the holidays, very unreliable unless you pay for express or expedited shipping. My package actually arrived 30 min away from me 3 days before the holiday, and they are purposely holding it until after the holidays. Especially now that they have Christmas Eve and after Christmas off, forget about it. It’s a shame, because I wish I had an option to pick it up since my package is no more than 40 min away from me. Guess that’s what I get for my belongings being in the hands of a government entity. Not by choice but the way it was shipped to me!

I don't normally use Usps because it really is not a good way to send anything!! With that said I mailed a medium priority mail box with shoes and a game in it because I figured it would get there first. I sent a big box through FedEx the same day. The FedEx box was delivered in 4 days and the USPS box is still in transit, 3 days late and counting. No one at the PO said it may be late. I will pay a little more and ensure that my shipments get where they need to be, on the date I am told.

I lived in Munster Indiana and used the post office for over 20 years; however, this Christmas season it’s been a nightmare. We mailed Christmas cards early Dec 2025 and those were received. 2 weeks ago mailed Christmas cards. No one received them plus this past week very little mail and or Christmas cards (we were asked by family if we received them but have yet to received them from family or friends) So what’s the hold up and/or did anger management set in and some mail was disposed of (at 78 cents at stamp) REALLY and staff washing check. Where’s the credibility of the USPS. SAD!

The USPS is one of the sorriest, most pathetic package delivery systems out there.. You can bet that it will always arrive late.. If one ran his business like they run theirs.. they'd be out of business in a yr... Not raising the price of their services... Pathetic. I am NOT TALKING about my local post office... I'm talking about Kansas city ks and Kansas city mo sorting facilities!!!! Local seems to be really good...

A mail certified letter at the post office in Sarasota on a Wednesday with a destination also in Sarasota approximately 4 miles from the post office. On tracking it, the letter went in 2 days to Tampa for sorting, and then came back to Sarasota where it sat for another three days being “processed“; it is still in Sarasota, now scheduled for delivery on Monday. 5 days to travel 4 miles but it actually traveled approximately 140 miles. Now that’s inefficiency at its highest level. Something is terribly wrong when 30 years ago such a delivery would happen the following day. I literally resent seeing numerous expensive ads on television claiming superb service of USPS for 250 years when this is how they operate. It’s time to privatize the Postal Service because the government certainly can’t handle it.

They did manage to locate and deliver the packages, thankfully.

USPS is the worst delivery ever, I posted priority 3 days boxes, one was 2 hrs away from where I live, it took 3 days, I mailed 3 to Massachusetts from where I live in Fort Pierce Florida and 6 days later, it still hasn't been delivered, why are you taking customer money for a service, that you can't provide, I saw one of the packages, was about 8 miles away at a distribution center for over 2 days, I think they are committing fraud and robbing customers and shouldn't be allowed to do this, if they can't deliver in specific time, don't charge for it, I think I will be using UPS in the future, with their delivery so mess up, customer will soon stop using their snail mail services.

Check out my photo posted and help me make sense. This is nuts. As of now I have no clue where my package is. I called, spoke to supervisor, I’m pretty sure she was hired as DEI. VERY incompetent and ignorant. She tried reading something to me and it felt like a child was reading to me.

Ordered items 12/7/25. USPS notification said delivery would occur on 12/15/25. My package arrived in MD on 12/15, but inexplicably was sent to NC. Delivery info was removed from tracking, and I’ve been unable to get any further information. I always worry when vendors use the USPS for delivery because they’re consistently unreliable, sending packages to wrong states, but normally, there’s no choice.

Shipped a box (small Christmas gift, non-breakable) from Michigan to Japan 12 days ago, paid almost $40 for this service. According to tracking, it hasn't even left my local post office. I went in there to ask about it, they say they're "sure" that it's moving, just not being scanned. What is the point in having a tracking system if you aren't going to actually, you know, TRACK the packages? My daughter in Japan is watching for a package but we don't know where it is...after 12 days! I figured it would take at least 2 weeks to get there, but I also thought that it would've at least made it onto a truck and left my local office by now. I am so angry at the USPS and heartbroken for my daughter spending her first Christmas so far from home and not even able to rely on the post office to get a small gift from home to her. Absolutely ridiculous.

I’ve always shipped 6 packages for Xmas via USPS- I like my local branch teller. This year (2025) only 4 of the 6 were delivered. The two biggest, most valuable packages are mysteriously lost. I’d they aren’t found at the distribution centers and delivered I will never ship USPS again. My parcels are too valuable.

Today I filed a request for support about a missing package. A USPS staff member called. She told me the tracking information on their website is COMPLETELY FICTIONAL. That my package was last tracked at the location when it was dropped off over a week ago and hasn't been seen since. She also added that post office is under no obligation to actually ship packages (sound awfully like theft!) and that if I cared I should have paid for express shipping - I didn't have the option to do that via a third party. No business should ever use the post office. Time to abandon ship, fire everyone and start again from scratch.

Spent $65 on a box to France. It was 4 ounces overweight and was returned to me. They will not refund my $65 nor even apply it to the same shipment [with less weight]. $65 for a few miles of roundtrip transit. Very bad business practice and a spoil for Christmas gifts to my relatives..

USA post office always are behind on deliveries. You pay for delivery and they take longer of what they say. I've been trying to locate my package for 2 days and nothing happened. You call and a computer answer and do not help you.

I paid for a 2nd day delivery to avoid paying a late fee of $500.00, my envelope was received at the company 2 weeks after it was mailed. It was not delivered 2nd day as ordered! Cost me $500.00... Thank you USPS... You cost me a lot of money! I will never use Priority Mail again!

Paid $25 for Priority Shipping which stated it'd arrive in 2-3 days. Now it tells me it's gonna ** arrive in 9 days. Wtf was the point in me even paying for the ** shipping at this point? USPS can choke on a fat one.

I am writing about delivery problems with our post office in Dillwyn, Va. We have not received any mail since Dec. 8th and today is the 12th. This is not uncommon. This has been an ongoing problem for months. I signed up to USPS informed delivery so I would know what we were suppose to get, but didn't. We have had to pay late fees on bills because we never received the bill. I have complained to the local post office many times with no results. They said our carrier has been out for a month and they don't have a replacement. Also the postmaster here has been fired twice and they have to hire him back because they don't have anyone else to fill the position. Everyone on our route is complaining but no results. Not sure what to do, to get our mail and packages. I will also be writing a letter to our representative, John **. We desperately need help at this post office.

Outstanding service with a missing package, within 4 hours package was located and delivered. Customer service and post office in North Street MI are providing Outstanding service. Christmas gifts saved.

On December 1, 2025 I spent $11.90 to send some important mail to my daughter in Florida. It was estimated to be delivered by December 5th. As of today, December 9th there is no communication as to the status of this undelivered item. Tracking states in transit to next facility but hasn't left Dallas as far as the Post Office can tell. This is the second time this has happened to me in two years. I filed a search the first time this happened and my article was never located. I am very concerned that this is going to be a repeat issue. I signed up to receive regular updates and I'm being ghosted. Tracking **where are you??!! Is it incompetence of do you have thieves in your midst? Would love some answers.

USPS will not deliver to my house. The letter carrier and the postmaster both say it is up to the letter carrier to decide if they want to deliver to your address. Our letter carrier will not get out of her vehicle. Apparently they also don’t have to deliver to you if you don’t have a roundabout driveway. We have no problems with any other delivery service.

I receive a slip telling me that a package requires a signature and will be ready for pick up at the Lowell PO the next day. I go to the PO the next day and they can't find my package, and they can't look up the tracking number because the network is down. Then they disappear. Two days later I am told that the package is at another post office 10 miles away. When I go there, they can't find it because the network is down and I need to sign electronically. That's when I politely said that I wasn't leaving until I received my property. I pointed to a box behind the counter and asked if that was mine. It was.

My God! Wrong times on Informed Delivery twice today, so I've been waiting all day on this package for nothing. The ladies downstairs said the USPS employee banged on the door (around 8 p.m.), was let into the main lobby doors, said she had to use the bathroom, used it, then left. I'm fuming a bit. Where is the professionalism? It's almost 9:30 PM. STOP the lies, big businesses: If you're not coming on the 8th, don't have customers thinking that you are. Jesus...

After two weeks in transit my 2-3 day priority mail is still missing with no help from the Post Office (other than create an account and make a complaint). I think we need to get President to "Make the Post Office great Again!"

I believe based on my experience that the insurance offered by the United States Postal Service is a scam. They should be investigated by the Better Business Bureau. I showed up with a package delivered late that has spoiled, late by a month... I had in hand the package and the receipt sent to me. I was told this was not sufficient evidence to process a claim. I want anybody with any common sense, any grounding in reality to consider the above and then ask yourself if this is legitimate insurance coverage or not.

These lazy incompetent pieces of crap should not be in business. ** USPS. Sincerely the carriers suck and the laziness is at a all time high. If I could pick my own carrier this stupid company would be the last on my damn list!

Priority Mail has went severely downhill. Used to be very dependable for 2-3 day delivery, or faster. Now takes 3-8 days. I've used it several times this year and couldn't be more disappointed. Maybe the USPS should just give it up. Even worse, regular mail takes 2 weeks. So, if using priority mail I guess it is technically faster than regular mail, but good grief.

My Mail carrier blatantly lied and made up a false time stamp. My priority envelope was scheduled to be delivered on a Saturday, it wasn't delivered. I looked at the tracking number, Info said package was not delivered due to animal interference @10:59 am. I don't have any animals, so I then refer doorbell camera. There was absolutely no animals anywhere within miles, the ** letter carrier also wasn't at my mailbox till 12:35pm. This is absolutely disgusting, these folks don't think twice about spewing blatant lies to cover for their fondness for being the laziest, dumbest service workers that exist.

Pre covid, USPS was 100% dependable, now it's by far the WORST delivery service, PLEASE SELL TO A RESPONSIBLE COMPANY. PRIVATIZE IT AND FIRE ALL THE IRRESPONSIBLE PEOPLE!! I have had many bills late mailed 3 weeks before due, many lost packages, will never use you again!!!!

As a small business owner who uses USPS for a portion of shipments to residential customers I always try to find a way to use UPS instead if I can. USPS has literally lost over 1000 mailed packages in one months time without taking any responsibility and told me to file a consumer complaint against them when I called and asked what I can do. Long story short, do anything you can to avoid shipping usps because they don’t care about you or your money!

USPS are totally worthless. Why have that kind of delivery service if nothing right there. Always putting mail in wrong box, delivered messages are wrong dates. Stealing of mail. They're so lazy at doing their job. But they get paid good to do what. Government needs to shut down that kind delivery service..

I have had the worst delivery experience with USPS. For the last 12 years, I received mail from the same sender to the same address we live in. The letter is a certified mail and now it’s lost. It has going through many distribution centers. From Kearny to Hackensack. They past each place twice. The second time, it returned to Hackensack 3 days ago. We opened an investigation on Nov. 30th. They didn’t stop the mail in one place until they finished the investigation.

I tried for 3 days to flex simple change of address form. It would not accept my card info.. despite the fact the information is correct. No matter what I did, it would not accept my card and it would not allow me to add more information. Now they expect me to find the time to go into the post office to do this. I've taken to just changing my address with the various companies that I work with. Very disappointing experience. And so frustrating.

We live on a private road which is plowed professionally in northern New York. USPS absolutely sucks and won’t come down here most of the time in the winter. My 80 year old neighbor is driving in & out in a regular AWD passenger vehicle on a regular basis (I’m 70). Going to talk to my legislator about this. I also wish Amazon and others would offer us a choice of delivery services so we could to delete USPS.

Package scheduled for delivery today but not delivered due to "insufficient delivery". Contacted USPS by chat looking for ways to resolve the problem the agent was having none of that. After asking several really stupid questions, just referred me to a link that told me package was already on its way back to sender. Pretty sure it's not. So I will go to my local post office first thing on a Saturday morning where they will treat me rudely and provide no help whatsoever.

Packages are late EVERY SINGLE TIME & they make it IMPOSSIBLE to get in touch with customer service. My most package has been stuck in one location for 4 days now. I have got on their website multiple times to talk with an actual representative & the website just turns me in circles every time.

When a loved one send you over $300 worth of tools because he's dying, and you find part of the tools missing out of the USPS priority box that has been smashed and thrown in the mud and opened unprofessionally by I'm assuming the inconsiderate way package handlers handle things, I can only assume that the two most expensive items they're missing are now in the pocket of the person who delivered it or the people at the facility themselves.

My packages come thru Berryton Post Office and constantly lost, misplaced, or days later than stated. The post office needs overhauled! Remove people who don't care, attitude, and reliability! Thanks..

The office in Fresno lost my a money order sent to me. The tracking information showed that the money order was at the Fresno office. It was never delivered to me. After following the search instructions, they failed to find the money order! I would rate them hire if they were more organized!

The staff is somewhat personable but I can do without it if it keeps prices down. I mailed a large priority box about 3:30 on the Tuesday before Thanksgiving-I thought priority was 2-3 days. Business days not counting the holiday. They don’t count Saturday anymore as a day! Why? They are working-it’s a normal business day to them!!! $31.40 for priority to arrive the next MONDAY! Atrocious! Could have fedexed it and spent about the same and faster. UPS prob could have done ground by Saturday. Worse and less service for a whole lot more money! Technology isn’t helping ANYONE at USPS! Ship direct or use other than USPS-it’s becoming a ripoff!

I have driven down here from New Jersey to Pompano Beach Florida where I am looking for a real estate investment. I've had a PO box at 325 West Groveland Avenue in Somers Point, New Jersey 08244 for years now. I confirmed with my local post office before coming here that I could have a second post office box in Florida so I can have my mail transferred while I'm looking for real estate investment, also it says on the website and all over the internet that having an out-of-state PO box is perfectly allowed and the forms are available.

Customer phone call service employee Ms Deborah was very helpful. Extremely professional & polite. She quickly found the issue & let me know how to handle it & listened to my concerns. Appreciate her help & was caring.

On 11/17/25, I sent a letter PRIORITY MAIL, at a cost of $11.90, rather than $.78, wanting it to get to Springfield, IL from Chicago, IL (201 miles) ASAP... 14-DAYS LATER (12/01/25), it was delivered… I paid $11.12 MORE for 14-DAY delivery??.. The ONLY thing this group of USELESS IDIOTS is good for is RAISING THE RATES!

What is wrong with these people? I have a had several packages be on the way reach Indy or Louisville then take a damn a 3 to 5 day trip up north, I don't get it, I'm tired of it. From now on if they do not ship UPS or FEDEX I'm not ordering.

I sent a package 2 weeks ago. Package was NYC to Virginia Beach. The package has went to 5 states except to the correct one Virginia Beach. I spoke to 7 agent including a supervisor. The agent at the post office typed in a wrong zip code. I called 7x for them to correct and still no package delivered. I even went to where the post office I sent from. This USPS needs to go. UPS and FedEx work better. The process and the staff are unbelievable. I’m about to call the news .

If I could give a negative star I’d give them 5 negative stars!! Hands down the worst mail handling people we have! I hope they close the doors until they straighten things out! I’ve gave USPS over $4,000 in shipping this year and they raised the prices and keep getting worse. I’m here because they have once again lost a customer’s package that I sent out. I don’t remember how long ago it was but it’s been a while and it’s like you flipped a light switch for them all of a sudden to start losing shit!! I will now move all my business going out to UPS especially during holidays. And the automated system they have when you call is hands down the worst I’ve seen. I was hung up on twice before I even got to talk to someone. I’m one of those people who like to speak with someone because the automated junk never does what I need it to and when I kept asking for agent or customer service I’d get hung up on. What a joke!!

The USPS, through a recent misguided policy, has become completely inefficient and unreliable. Due to an increased frequency of carrier accidents, the USPS has decided to discontinue package/parcel deliveries to residences. Their internal problem, that could be addressed through training and an implementation of quality assurance measures, has been dumped on the consumers. According to a USPS manager, they have a contract with Amazon to deliver 80% of their packages. If you pay for an Amazon Prime membership you are throwing your money away. Two day shipping is only possible if you’re willing to go pick your packages up at the Post Office. Amazon is complicit in this USPS debacle. The manager told me directly that the only way the USPS could improve is if it privatized.

I sent a watch back to the manufacturer Priority Mail to have a new crystal installed. It never arrived. They said it was returned to me. It never was. After numerous claim denials I have nothing. My Postmaster said the Office that services the address where the watch was sent closed down for asbestos related issues. One of the reasons for claim denial in addition to them saying the watch was returned to me is I don't have a receipt. I don't have the receipt. I sent information on the replacement value for the same watch. At least give me a credit minus the broken crystal. This has been going on since July. It's now the end of November. Not even a return of the Priority Mail fee.

Paid for priority and still took 6 days. Next time we ordered from Wisconsin the mailman put our priority package in another mailbox. And so far no one returned it. Only gonna use FedEx or UPS, at least they deliver to the right house

Mailed a very important document from a Colorado post office shipping to Fountain Valley CA Social Security office. Mailed on Nov. 10th. Got to the Fountain Valley post office on Nov. 13th. Since Nov. 17th it shows moving through network. No updated after that. Fountain Valley was the final destination. Filed a missing mail claim on or around the 19th or 20th. Never heard back from anyone and the important document appears to be missing.

5 star facility. I needed help tracking a package which was lost and Tammy actually called me back to inform me of what steps to take. Calling someone to help correct a problem, WHAT A Concept! Also the Postmaster at that location was very helpful.

This is the 3rd time in a month that my package has scanned arrived at my local post office then the next scanned it’s in Dallas TX. This is ridiculous with what we pay for shipping. How hard is it to sort mail? 3 times this month package makes it to my post office for delivery just to sent to another city and now have to wait longer for important paperwork for my Job that was due Today. Thank you USPS for your crappy automated service and annoying call center in India with a guy name Jeff that can’t speak English. My package already processed through Dallas made it to my hometown then turned around and went back to Dallas.

Delivered to wrong address twice. Paid $93 to send two pies. This side up written all over it. Bubble packed. Had to end up riding my bike 7 miles in the rain. Both pies utterly destroyed and all over the inside of the box. YOU SUCK!!!!

Yesterday I received my package to United States Postal Service. I had ordered parts from Big Gun exhaust and the Box was completely smashed in one and looked like it had been soaked and then taped. Had pieces missing out of the package, I had paid almost $400 for this unit and this is how the United States Postal Service treat your packages. I would highly rethink sending anything of value through the United States Postal Service or FedEx. So far UPS has been really good.

Continues to shove as much mail and packages into our mail box. We have complained several times. He has been talked to. And Continues to shove it all in when he can place the packages on our porch. He has destroyed items as well. What do we do next!! I wish I could leave a no star!!

I just left Dracut Massachusetts post office. The guy with all white hair was very rude, he should not be dealing with the public. I went to drop off a box of gifts for the USPS Santa fund, all he did was give me a hard time. Well I’ll be sending those gifts back.

The USPS is not like any other international delivery service I’ve ever experienced. It’s terrible. For example, in the UK if you put a valid address on a letter or a parcel it gets delivered there. Even if the name on the parcel is not correct or spelt correctly or does not live there. As long as it is a valid address, they will deliver it there. They consider it the sender’s responsibility to make sure that the information is correct. In other words they’re not responsible if you get it wrong. Not so with the USPS. This created a big headache for me as I am in the United Kingdom and I shipped an original piece of artwork to the USA to an address where the recipient owned the property and used to live there although they did not live there any longer. The residents at the property were this person‘s tenants so they knew the person that I had sent it to.

USPS services has steadily declined. Don't expect to get the services you paid for because, there is none. I live in Hamilton, Michigan. I dropped off a package to be delivered to Basye, VA on November 12, 2025. It should have been delivered on Saturday November 15. It was not. I waited until Thursday November 20th to contact USPS customer service. Their email stated that they will get a representative to investigate it and get back with me in three business days. It is now November 23, 2025. Still have not received any correspondence.

Completely broken system. Unreliable. A complete disaster and failure. Nothing like ordering something from a different country having it take 4 days to reach the U.S., pass customs in a day then sit in a USPS sorting center in K.C. for a week and three days. Still no sign of my packages and nobody seems to care or know anything...Truly a testimony of Government greatness.

I have written many reviews for Troy Melody Lane. Our carrier is as low as they come. She doesn’t care, or no time to properly do her job. She hates you. You can see it in her eyes. She leaves packages out in the rain and snow. What is wrong with you people. She hates you.

If I only did not use the USPS instead I wish I had used UPS. My certified letter has still not been located in Dallas TX Distribution Center. Scanned twice back a month ago and now don’t even know where is it.

I initial Closure & Inaccessibility (December 2024): I rented P.O box at the Trolley Square station. The box was closed without my consent. After I complained, it was reopened. I subsequently paid for its renewal, demonstrating my intent to maintain the service,

This is absolutely the worst package delivery service known to man. I have had 3 packages in a row take more than 10 days to go 500 miles. I had a package shipped that was supposed to be here Monday 11/17. Then it changed to 11/18. Today is 11/19 and the last status update was yesterday. No new news for 5 days. It’s like it just disappeared. So I filed a complaint with them and now it says that it will be delivered 11/24. So 11 days after purchase and it was sent from 500 miles away and this happens all the time. This is what our tax dollars go to. It is absolutely pathetic and is the definition of failure.

They are never on time, always late. Worst shipping company in USA. Tracking shows out for delivery and USPS will deliver after 3 days. ** 😳. I will never use them, UPS is way better and faster, 🤦‍♂️🤦‍♂️🤦‍♂️🤦‍♂️🤦‍♂️ never ever.

Three birthday cards sent from Austin, Tx to Chantilly, VA in October not delivered or returned to sender. Three halloween cards sent from Chantilly to Austin also in October not delivered or returned. Response from staff at post office - that's too bad, there is nothing that can be done. So where does undelivered mail go? What was going on in October that mail was waylaid.

Am very disappointed with USPS. The delivery date kept changing without any explanation. First, it was delayed from Monday to Thursday, then updated again to Wednesday, with no real tracking updates in between. I tried contacting USPS for assistance, but the tracking system only allows you to view FAQs, and there’s no way to get meaningful support. This level of service is unacceptable. Packages are important, and the lack of communication and support makes it impossible to trust USPS for timely deliveries. I hope USPS improves their tracking and customer service, because this experience has been extremely frustrating and inconvenient.

USPS Rodman rd Auburn, Me office had an employees that stole $645 worth of gift cards from me. They have done nothing about it. They know they arrived and she stole them. How can they get away with this? I have called everywhere I can. Everyone says they can’t help me. I have tried to place a claim online and I can’t send documents to support my claim. How can they get away with this. If my gift card was only $50 I wouldn’t care but they equaled $645 and they were for my kids for Easter. They were pretty upset too. They need to be held accountable. It’s their fault and they should make it right.

I'm trying to figure out why repeatedly over and over again, my package is arrived One stop away from my home post office, and then it gets sent to another state, then when it gets to that state it goes to three different cities in that state before it returns back? United States Postal Service need some serious reform.

The agent I finally got to talk to was great, I would give her a 5 star rating. But the automated system I had to fight with to get to agent, is TERRIBLE! Please fix this problem, it is very frustrating.

Like Congress they do not give a rat's ass. Call the customer service and see how far you got. I also phone the local office during office hours and they do no pick up...ever! There has to be a law as they have a monopoly (or is that the whole point to run it to the ground.) Congratulations, you have succeeded.

I have had such poor service from the fountain hills, az postal service. I have signed to have signature for delivery. I am not home as my wife just died, I need the prescription that was to have been delivered 5 days ago.

They changed me 93 for emergency to transfer my package from United States to Mexico, l am pay for 1 to two days and they give to me one week. After they are take 500 pesos in Mexico, they're supposed send back to my wife, they are rats bacafor, they are bad people, no coordinate, no information. Sorry I never asked for the service. 😔🐕‍🦺

USPS located at 16635 Spring Cypress Rd Cypress TX 77429 does NOT have handicap easy open door. Have to try and open 2 sets of doors. They have too few employees even without a shutdown. The building is old and assume not efficient for this busy area.

Back in April I was expecting a check in the mail for $532. The mail person put it in the wrong box. I am now out the money as the other person cashed the check. I called the police and the other person told them they were expecting the check as well. So I'm out. Since then the mail person has decided to no longer deliver my mail. This is 6 months. During this time I was receiving treatment for cancer. Bills for treatment were being sent to me. Now all in collections.

Wtf is wrong with the AI that work there. Monkeys can do better jobs that that. My package is 4 days late now. My package goes to a facility leaves that facility then goes goes to a different one then goes right back to the 1st facility. Like wtf is going on. Y'all use someone else. USPS suck major.

Hey you got to love sitting at home house silent waiting days for your package to get an email saying hey we missed you 10 minutes ago. Bunch of crap!!! My dogs are the best alarm dogs ever that carrier didn’t step within 50 feet of my front door. My dogs would have told me hey someone is here very annoyingly and loud. Now I have to wait two days to leave work early to get my package because their way of re delivery is hey. Ima show up at your door any minute, no notice and need your signature. Wtf kind of system is this? Now I get to leave work early to go get my package days late before they close. HEY THANKS USPS!!!!

Don’t send anything! Especially if you want your package to reach its destination! Watch out especially Bakersfield Ca on Camino Drive. You’ll get a key in your box but the locker will be empty! HHMMM Not too many people have access. Their response was theft, which was odd as no damage to the locker was reported. I’ve lost all trust and respect for the postal service!!!

I would give negative stars if possible - Auburn, California post office is a failed institution. First, they've drawn an imaginary line that they won't deliver packages past. Next, when the parcel lock box is full they return packages to USPS instead of attempting delivery the following day even though the package is not available for pick up until the following day. It averages one hour including drive and wait time to go pick up a package yet they won't deliver the package 0.1-0.2 miles past the imaginary line.

** at 4601 S Cottage Grove is the absolute worst with her attitude, both verbally and nonverbally. The office is beyond scarce with materials, unlike other post offices so it was unnecessary to be dismissive and nasty while less than informative about a simple question as, will you assist me in sending a certified letter?! Because I had a folder with me, she was unaware of what I was sending and quite presumptuous. Instead of asking if I was ready to send or needed materials, she snidely commented “ok, well grab a envelope or something over there and when you ready then I’ll give you the form to fill out." Instead of engaging further I left. I get that some customers may make her job hell, but don’t take it out on everyone. Or quit/retire!

Was sent an email saying my item will arrive by November 9th 9 pm. It is already November 11th and they are closed for Veterans Day so won't receive my product until well past the date they told me. Such a trash company.

Priority Mail is not what it used to be. A few years ago, maybe 5, Priority Mail would be delivered at the worst in 3 days. Now, the priority mail USPS envelope I sent from Arizona to New York took 8 days to deliver. The return mail from that same person with a prepaid USPS Priority label and envelope took 9 days to get from New York to Arizona.

I am waiting on a package from another country. I got a tracking number on Sept 3rd saying my package was in transit from Chicago, Illinois. It is now Sept 9th and USPS can’t tell me anything other than it left Chicago. How is it possible that USPS can deliver a package but have absolutely no idea where it’s at? I hate when anyone ships me anything through USPS. It’s guaranteed to be late and be lost.

This is the fourth package that was lost by the Nevada City, California, post office. Then I’m mailed three other packages priority mail, thinking it would definitely be guaranteed and get there and they lost those also…if you think you’re going to get a refund because they say it’s insured, well good luck to you. They don’t answer the phone. They’re impossible to get connected to. Even employees have told me don’t use the package service. It’s impossible to get the information from them in order to get a refund. I will never use them again. Frankly, I suspect sabotage and theft from within the PO. Sad.

It is impossible to get fair comp for a claim, reach anyone, or get fair service. The goal of this program is to provide $$ to those undeserving of it. Like any other government program, the private alternatives are incredibly superior, and on the same price level. Expect to lose money and time when a package goes through USPS.

the Springfield Distribution Center is const losing packages! they wouldn’t even open a case for me! switch to FedEx or UPS! very disappointed and all they can give are excuses!! I CALL BS ON USPS

I just don't understand how you order something and the tracking shows it's in your town (mid-Michigan), then the next day it's in Phoenix, Arizona when it was coming from Ohio. The post office is just useless. How does Amazon get it here in a day or two, and it takes the shitty post office two weeks.

In a world in which every single delivery service is upping its game you can steadily rely on the fact that USPS will update nothing! They have no customer service, there is no photo associated with your delivery, and they couldn’t care less. It’s by far the least reliable delivery service and should just be done away with already.

My package went from Cali, to TX, to FL, 20 min away from me, then went to AZ, back to TX and now it's in Puerto Rico. What the hell, this is why nobody wants to use the postal office anymore, it's no good

I'm not pleased with not getting all of my mail. I do have the app and it's supposed to show what comes in the mail and it is half correct. I'm also not pleased with the way my mail is getting put into my mailbox. I hope this is not training because if it is, they need to be retrained.

We have very bad experience with sending a large letter overseas. Clerk could not locate country of destination. So document was shipped to neighboring country with way too many stops, stayed in neighboring country for a week and came back to New York, only there it’s 3 stops. Made it to Indianapolis and all the sudden was shipped to Chicago, now back to Indy and who knows where it circulates now. It has been 6 weeks, letter was sent registered mail promising 4- the most 6 weeks and now it’s going on more like 2 may be more months. USPS agent were not helpful and even rude.

As a pkg delivery company, USPS is a glacially slow pathetic joke. Pkgs I'm expecting frequently get stuck for days at their distribution hubs. I have an item that tracking shows got in town on Wed. Today is Sat and there's no indication it's going to be delivered today. Absolutely pathetic.

Send a package to be delivered before someone's birthday. Even paid the appropriate fees to assure it would arrive on time. I'm in Missouri and I was only sending it to Minnesota. But for whatever reason they decided to send it all the way across the country over end of Virginia to come back this way to get to Minnesota. Obviously not making the date I paid for, but yet you're expecting me to pay the full price for services that I didn't get. This has been an ongoing problem lately and I literally could have drove the damn thing up there a hell of a lot faster. I will be expecting a full refund on this purchase cause there is absolutely no call for it to go all the way east across country to go two states away from me. That's just absolutely stupid and ludicrous and if it is human error you seriously need to reevaluate the humans you have working for you. If it's AI you just flat out need to get rid of that AI bullshit

This office is a joke. The item was received at the office at 5:43 am on 10-25-2025 and went out for delivery at 7:09 am same day. The carrier DID NOT LEAVE A PINK SLIP, due to what I was told, she couldn't leave it at the box. I went 5 days later to pick up the package with the info posted online. "On 10-30-2025 at 2:50 pm package held by carrier as delivery address is incorrect or incomplete. Please contact the carrier to update your address info." I went to the office and they couldn't find the package. Called the carrier and she didn't have it. The office person told me that it was sent back, WHAT? NO PINK SLIP, NOT HOLDING IT FOR ONE DAY, PER THE INFO POSTED ONLINE. Sorry, it was sent back today at 10:30 am.

On October 17, a box was mailed priority to Hawaii. It arrived at San Francisco Distribution Ctr. on October 21 and was in transit to next facility on Oct 25. Since then, no updates. All parcels are supposed to be scanned at every stop so where is mine? It is Oct. 30 and there have been no other scans. Since it is Priority, it should be moving the fastest way possible (by air to Hawaii) but now I think they may have put the box on a ship, which means it will take a lot longer, or maybe they lost the box. If it was received at the Hawaii Dist. Ctr., it would have been scanned. I have been told by an employee that at least once they have opened a shipping container they received by boat and found Priority boxes in it.

Absolutely POOR SERVICE! It’s been 4 days since a first class letter left headed to my address and still hasn’t arrived. It only had to go 135 miles. You pay damn near a dollar for a stamp and it still takes longer than walking there and getting it myself! I worked for the post office for 10 years whatever happened to 1-2 day service? The mail will not be used again.

They lost my package that costs $2500. These people are so in the clouds. They do not what they are doing and they are rude. I will never in my life use this incompetent courier service ever again my life.

I'd give negative stars if it was possible. I've never dealt with such an unprofessional "company" in my life. Our household is missing so much mail! My dad was supposed to receive a check from the Department of Treasury and IT NEVER SHOWED UP. It showed the image on Informed Delivery but never made it to the house. Their answer was "You're going to have to have the treasury department send you another check. There's nothing we can do." And we all know how likely THAT is going to be. Also, 9 out of 10 of our packages end up lost, damaged or extremely late. USPS takes absolutely no responsibility or accountability for their screw ups. They are able to not do their job, or do it poorly and then everyone else gets to deal with their stupidity. Absolutely no accountability. I've never been so disappointed.

I sent a package via Priority Mail to Puerto Rico. It was supposed to arrive in 4 days. The package was traveling from office to office in Philadelphia for a week. Now it's on a plane that has been traveling for a week and hasn't landed yet because I have no information about the package. Terrible service. I'd rather stick with UPS.

Most of the carriers are unreliable and break your packages intentionally. They also skip my box intentionally when I have mail pieces showing for that day. I have them on video so they should be held liable for mail tampering under FEDERAL LAW! Calling a spade a spade. Maybe a younger postmaster general is needed now.

If I could give the USPS zero stars, I would. After they apparently lost a package that we sent via Priority mail, going to the local office to inquire, trying to track the route and then calling the package was declared lost. Sadly, this isn’t the first time we’ve had problems. Do not, I repeat DO NOT send ANYTHING via USPS. They shouldn’t be allowed to deliver mail and packages.

An international package landed in Sarasota, FL and was misdelivered. It says so in tracking. USPS opened a case twice, then closed it. I just got off the phone with a USPS agent and she says that it has been declared "lost". The Glengarry Post Office in Sarasota claims that there was a mistake in scanning and then they corrected it to my home address. USPS Informed Delivery still shows that it was delivered to "front desk/mail room". They have no way to find out where that is. Someone, presumably from the Glengarry Post Office, delivered it there. Once the package is declared "lost", USPS has washed its hands of it. Along with many other people serviced by Glengarry, I wrote a review on Google about the local carrier (not my regular guy, Luis -- he's great) putting an attempted delivery slip in my mailbox, even though I was home, and driving away. This happened 3 times.

I paid for overnight shipping, and USPS completely failed to deliver on time. My package was marked “on the truck for redelivery,” yet it never arrived. I even went to the post office to pick it up myself—the day after getting out of the hospital, with strict instructions not to drive—because I urgently needed the package. To make matters worse, USPS refuses to issue a refund since I picked it up instead of waiting for another failed delivery attempt. This is completely unfair. I paid extra for overnight service, and they did not uphold their end of the deal. It’s unacceptable to offer an “overnight” option that doesn’t actually mean overnight, especially when there’s no accountability or compassion for customers dealing with real-life situations. Do better, USPS.

Hate having things shipped USPS. They constantly lose my mail and now have Rx glasses touring Dallas! If we didn't do our jobs we get fired, they just get raises. I swear USPS couldn't find their butts with both hands.

I am and have been a regular customer of USPS for a long length of time and have been truly disappointed in the service especially when paying the fee for 2 day air deliveries for important deadline deliveries especially Oakland CA Processing center. Things often get held up and even lost A LOT. I am disgusted and would like them to get it together.

I paid for 3 day delivery of Halloween costumes for my grandkids, one state away. The package ended up across the country, sent there in error. The package then had to be shipped back taking many extra days. I cannot get a refund. My grandkids did not get to use their costumes for a party. This is unacceptable. How hard is it to ship a package to a nearby state???

Issues, delays, held for weeks for "potential postage assessment." Having to refund customers due to packages arriving after 4+ weeks. They need to get their ground advantage procedures looked at because most small businesses rely on them for lightweight small packages, but they are holding them for no reason lately and delaying them. Scared to use them again.

My package was supposed to arrive between October 3rd and 7th according to eBay. According to tracking, as of today, October 23rd, I still don't have it. It has gallivanted around the country in a random way. Customer service says that they don't have to deliver it by any particular time. It could be a month late and they don't have to give a refund or any kind of money. If I was late on my PO Box I would get fined or get kicked out of my PO box. Any mistake I make with the USPS, I pay for, but they are not going to pay for any of their mistakes. I shipped another package to A customer and they returned it because they said it was all scratched and damaged from shipping. I haven't gotten that one back yet either but I'm curious to see what it looks like because I don't see how it could have gotten scratched up unless they played football with it and kicked it around the warehouse.

I hade a really bad experience at the Fruit Cove P.O. today. I went in for a refund because my next day delivery took 4 business days which cost me money. It was about 3:25pm. After waiting in line the employee informed me the person that can handle the refund was at lunch and I needed to wait. About 40 min. later she finally came out to her booth. The employee informed her that I needed a refund. She rudely told me she could not help me because she had no money.

I think the postal service in general is a failing system for the people. They claim to be a provider of mail services regardless of profitability right? So why the constant price hikes and slower deliveries. This is company needs an infrastructure remodel. Making it affordable to send mail. Trash company. Pony express was moving faster and with more care. Note: this page will not allow you to click recommend or not. So yea. I DO NOT RECOMMEND, just don't have a choice. This is why we are exploited as customers.

They raised their prices for even small packages by such an extraordinary amount, the first week of October - - "for the holidays"!!!! The tiny profit margin I count on, in my little business, has evaporated. And packages are never, ever delivered on time. That date on your receipt? The one the says when your package will arrive to its recipient? Meaningless. So we're paying more (a LOT more) for inadequate service.

Well I get mail delivered in other states. In Palm Coast Florida your packages absolutely get delivered. The question is to where? Everyday messages on neighborhood about delivered to where packages. Stand in line at the PO off of Palm Coast Parkway. Chances of them finding your package are slim and none. First response “it was delivered”, lol to where? Then they cry in their beer about it being somebody else’s fault. Supervisor/postmaster resting up for the weekend.

USPS finest, look at this nonsense! I'm in Coconut Creek, next door to Pompano Beach. So the package arrived to Miami, then transferred to Pompano Beach office, then back to Miami, then back to Pompano again...hopefully they will find my address today..... The other thing I'd like to mention, most of the time there is no ETA marked, only after I already received the package...

Anna post office is absolutely terrible at what they do…I’ve been waiting for a vintage sweater to arrive only to be notified that I was supposed to pick it up in person the same day and while I was busy moving to a new house they ended up sending it back but didn’t notify me that they were sending it back to the original owner till 2 days later (now I'm out of $70). I'm glad I moved my mail over to McKinney/Frisco post office (PS I hope Anna post office gets shut down permanently and that customers get their mail moved to a more reliable office)

Where should I start? A package from France was being returned to me... I shipped it 7.7.25... it was refused on 8.8.25.... it has been within 40 miles of my home on 9.11.25... but had since been in an endless loop.... Dallas...Chicago...New York... there is No one who can stop the package... it just continues its loop.... today is 10.14.25..!! NO ACCOUNTABILITY!!!! They are a bunch of **!!!

We go a week or two without receiving any mail. And when we get our mail it's over a week old. It's very frustrating not receiving our mail on time. What's going on? If the mail carrier doesn't want to do their job then find someone that will.

Frequent delays in delivery for unknown reasons even I've paid for priority. I'd rate it Zero stars if that were possible. I reside 10 minutes away from local post office yet it takes 12 hours for delivery to occur. Make it make sense. Service has just gotten progressively worse throughout 2025.

Three shipments in a row and you couldn't get it right. Said you would deliver on a Saturday, but not get the package until Monday or Tuesday. If you say you're going to do something why don't you do!! The packages are important in that it helps with anxiety and discomfort and sleep. Why don't USPS close your doors and let UPS and Amazon handle it! USPS SUCKS!!

I am so sick of walking out to my mailbox to find it stuffed with 4 packages and mail. I'm tired of getting my stuff broken and bent. Stop being so lazy, get out and walk to the door. And don't throw them either. I have cameras.

I was cleaning the mailbox when they left me a notification saying “sorry we missed you. Reschedule.“ I scheduled a bunch of items from Amazon for today and we’ve been home all day. Now I don’t have what I needed because they don’t want to lift a few boxes

On 6/5, a $350 package from EBay was mistakenly delivered to my old address. I had signed up for USPS forwarding to my new address. I called the Bluegrass USPS. An employee called me back and said she had received the package out of my old box, and forwarded it to my new address. I never received it. I called the USPS about ten times, and never got anywhere. I did everything I was supposed to do from my end- filed missing mail claims, which were always denied, and then appeals, which were also denied. I sent handwritten letters to different USPS offices and never heard back. This was 100% on them, and I wasted countless hours of my life filling out forms, on hold with their phone lines and researching what steps to take. This was completely unacceptable and I am out a lot of money because of their mistake.

I put a hold on my mail because I was going on vacation for two weeks. I asked to have the carrier resume delivery the day after my return. After I returned, I waited for several days and did not receive any of the mail normally delivered over a two week period including my weekly magazine ($350 annual subscription). I filed a missing mail form online twice, and was subsequently contacted by a customer service rep each time and told that there was no mail being held at the local post office. I can only conclude that the post office has managed to lose all of my mail for that two week time period. Incidentally, this was in zip code 53223 and the address was the Villas at Foxwood apartments. In the past, I have received mail not addressed to me in my mailbox, usually a couple of times per month. Also, several times the post office managed to damage or completely destroy a mail item, such as a magazine. I have lost all trust in the USPS!!

Horrible all around. Can't speak to anyone to get help. Package said arrived yesterday and it's still not here. I called customer support, the AI does not work. It waste your time. The system for fixing customer issues does not exist. They just don't care. It's horrific to spend money on an expensive product and it to just not arrive

I live in CA95120. In the past six months, letters from other families often appear in my mailbox. If it happened only a few times, I could regard it as a new postman and it is worthy of forgiveness, but if it happens frequently, it means that there are major management problems in the post office. Recently, the post office texted me that my prescription had been delivered to my mailbox. But the mailbox was empty. When I tried to track my prescription online with the post office, they asked me to create an account and fill out a bunch of information. Then the website said that lost mail can only be reported within 30 days after 7 days. What the hell?

Unfortunately whoever runs the United Postal Service needs to find a new job in a warehouse somewhere because just like in a warehouse, USPS loses everything and is never on time. My packages stay at the same location up to 48 hrs sometimes. They keep raising the cost of mail but continue to get slower and slower.

This is the worst service I have experienced my entire life. I lost a certificate that will cost me $500 to replace. I almost got a heart attack before my passport and other important documents were returned. I mailed some documents oversees for interview. We ended up cancelling and rescheduling the interview because the priority mail I paid for spent three days in the US and they said it left the US and that was it. Never heard anything for 12 days now. When I call customer service I wait on the phone for sometime only for someone to come to me stories that don’t make sense. “ We will put in an inquiry and it will take 12 business days”. I spoke to one and he literally told me it’s life nothing is guaranteed.

The worse postal service I've seen, I paid for international express to get my stuff very quick, instead getting frustration and waste of my time, it took more then 2 weeks or so, which has no since paying for express to get regular shipping, this is the first and the last time using this service, I rather paying over $100 and getting my stuff at time then wasting my time and get me frustrating. The service is sucks.

Consistently late and delayed. I don't know what happened to USPS but whoever is currently in charge needs replaced. I will now search for any other delivery service to use besides USPS. I will also rethink purchasing from a store that ships with them.

If I could give negative I would. Why is it that a 2 day package takes 2 weeks to deliver and God help you if you think for one minuite you can get a refund even though it's guaranteed. A package leave Birmingham Al, after it sits in the Birmingham distribution center for 4 days. Heading to Colorado and it leave Birmingham and goes to Boston where it sits for an additional 3 days before starts to head to Colorado where its been in limbo for an additional week +. This is not something new, it happens like this all the time. I refuse to let USPS get an additional $ from me ever again.

This is the worst operated business in Georgia. No customer service if that’s what you call it. They get your package and hold it for another day. Too lazy to do their job. I wish businesses would use someone else to send your package. Usps is always late for some reason.

I currently have a package that's taking a tour of the USA. I live in Pa. The package left CA. Went right by my place to NJ. Then went to Essex, MA. Then by my place...Again. Off West to Indianapolis, IN. My previous package was mishandled as well.

USPS is the worst. Never delivering stuff on time. Losing and damaging multiple hundred dollar packages. Absolutely the WORST shipping service. They need massive re structuring. If I can avoid using them I will. Sent a package out to a buyer on eBay, been sitting for 4 weeks now, customer service is a joke, no answer as to why. Sit on hold 45 min to be told that I have to wait for a letter to find out what my options are for my $400 package that’s in limbo? I have to trust that I’ll get snail mail from them to find a resolution? Absolute joke.

Sept 18th ship priority mail, 5 days later in same city, this outfit put out an advisory stating some pieces would be delayed and this is supposedly normal so we all are supposed to believe, but really, they are holding mail now without explaining, making it work for them not us..and from the explanation at the post office the other day, several distribution centers are permanently closed, and there are only 5 in the entire USA now for mail processing…Dejoy left a shipwreck and from the talk with current USPS employees they say the system has been gutted..One step away from dissolution?

Explain how a package can make it all the way to your local Post office and next thing you know it's been mishandled and sent back to some other Post Office and takes many more days to be delivered. Even with Priority mail

USPS is supposedly upgrading their automated systems. If we thought they were bad before, they're absolutely horrific now. It appears they have changed their departure process as far as pickups for mail. Now they only pick up once a day at 6:30 a.m. where I live. So that means, when I bring a package in and send a priority, it won't go out until the next day, so we've already delayed a day in shipping time. Now, a critical package for a car repair on a unit that is needed for my vehicle to pass inspection is delayed. It was brought to the post office on Monday and was to be here today, Thursday. However, it's been bouncing around the Distribution Center for going on 3 days. Apparently paying for priority is useless.

Have had multiple shipments from them. Every time there is a promised date for the Delivery. One of my orders a fragrance came in with the atomizer popped off the top, leaked everywhere and the time of delivery got delayed 3 times each by 2 days. I was told 3 day shipping and it was almost 2 weeks till I got it. The packages are not handled with care. All of them have taken many more days than they should have. I do not recommend using them. They will break your things and their promises.

I am extremely disappointed with my recent experience with USPS. On the day they claimed to have attempted delivery, I was home all day. Yet there was, no knock, no doorbell, no notice. Instead, my package was marked as an attempted delivery. To make matters worse, the tracking update stated another attempt would be made, yet when I called, I was told I had to pick it up myself. That is not only misleading but completely unacceptable, especially since I am currently injured and unable to walk to the post office.

USPS is horrible! We have experienced missing packages, mail opened BEFORE it was delivered, vacation Mail Holds NOT HONORED, and "someone" at USPS changed TWO things on our Informed Delivery online account -- the spelling of my FIRST NAME and the settings of our Informed Delivery notifications without our knowledge or consent! Most recently and just this year alone, we have had THREE (3) Mail Holds IGNORED by our letter carrier -- during our absence, they placed prescription medications in our CBU during hot summer months and the gel caps MELTED. I have reported each and every incident, which might explain why "someone" at USPS decided to change our Informed Delivery notifications while we were out of town! They were trying to hide their incompetence while we were gone, and they continued to shove mail AND prescription medications into our CBU! This is completely unacceptable!

Extremely arrogant and condescending lady (her name is Kathy). This woman should not be answering phones or interacting with customers. Called inquiring about the status of my package which has not changed for four days ever since the label was created.

Service STINKS!!! Had a package shipped from Houston TX to Detroit MI, rec'd by USPS Sept 12, as of Sept 21 no delivery date. And they keep raising the rates for even worse service. You expect less from the usps and they never fail to not deliver.

Shipped a package Priority Mail to Kopperl, Texas. Sat in Jackson MS 4 days. Then went to Memphis, Dallas, Ft Worth, Dallas then back to Ft Worth. Shipped 9/12 now it's 9/20 and sitting in Ft Worth. Bums.

I don’t really need to write a review to tell you how bad they are. You can look at the rest and see. I paid for priority shipping twice in the last two months. This time is basically the same as the last. It’s supposed to arrive in 1-3 business days. I ordered last Friday. USPS received the package on Monday and it is now Friday again and the package is in the exact same place it was on day one. It hasn’t moved. Once it does, it will arrive Wednesday at the latest, which will be 9 days, which is significantly more than 1-3 business days.

Normally they are good and trustworthy but not always. I will never forget the time I lost $1,750 with extra paid on insurance and signature delivery. Someone at the Houston Texas post office never got the signature that I paid for and package seems to just have been stuck in the door and left was my guess. I lost the money and the gold coin from what was laziness and then they even quit answering the phone. Still showed out for delivery even after 1 YEAR.

The gripe is for business services. Tracking, unreliable. Reaching someone on the phone at my local office, unreliable. Schedule daily pickups, very very unreliable. I can go on but not showing up on a daily basis is what aggravates me. I run a business and I ship 6 days a week and rely heavily on tracking updates.

I am really fed up with the POSTAL SERVICE. It seems like whenever I have a package, if it isn't my regular mail carrier who delivers it, then these other employees always mark my package as delivered when they were nowhere near my apartment. This is the 4th time this has happened to me and each time, which is ironic, I had a food delivery or grocery delivery coming, I always got my food and grocery deliveries at the times they claimed they delivered my package. How is it that they are able to keep marking packages as delivered when they weren't.

I have a community mailbox. My mail is NOT delivered to my actual house, it is delivered to a locked box located with other locked boxes. 7/2 of this year, a bathing suit is “delivered” but not in my box. I call my local postal annex. I’m told my mailman was on vacation so the person covering probably stuck it in the wrong box. Which I can actually hear a voice in the background say “Oh, I probably stuck it in the wrong box oops, hee hee”. That’s not my problem; incompetence of your employees is not my fault. The solution was to file a form for reimbursement. Which I did and I have heard nothing.

It's been a while since the first. Went in to do business. The shorter male was rude. I told him if he hated his job maybe he should find another one. He started screaming that he didn't know me and demanded that I leave. The postmaster witnessed it all. I asked if he stood by that. He said no and apologized. He said nothing to the clerk in front of me. It has been probably a year or so. Since the second indecent. I went in to do business. The taller male clerk was working, my southern upbringing taught me to say, "Hey, how are you doing," etc always!!! In the middle of saying how he interrupted and said loudly 'what will be?' I tried again in the middle of how he again almost screaming, "What will it be!?" I didn't say anything other than my business.

Treated with a smile every single time I come in, love this post. Great post office and great customer care. Very friendly and informed help with packaging and rates. Won't got to another post office because I've been spoiled here lol.

USPS is NEVER my first choice. I refuse to use priority shipping that costs more to ship and adds several days to the delivery. Even if I ship something that is only 2 hrs away I use UPS. At least I know it will get there on time instead of sitting a usps hub for days before forwarding the mail to its destination.

Conestoga PA post office is terrible. Should just be shut down. They suck. They steal. They make up extra postage due amounts. Very terrible post office lady that thinks she the queen is horrible to deal with. She always acts like she's doing you a favor when she really just makes everything more inconvenient. Think her name is Shannon In case you have to deal w/ her.

Been waiting on a package. Checked for updates and saw this?? It's crazy how can my package leave Atlanta at 10:32pm and be scanned in at Athens facility at 10:33pm?? The updates are a joke and packages are randomly left on porch. No knock no concern about rain or possible thieves.. Do better USPS.

Place order with Menards. Delivery date was September 9th per USPS. Followed tracking. Sat in Pennsylvania for 2days, on the 9th it was in transit. On the 10th it arrived in Youngstown, Ohio at 3am. Then shipped to Canton, Ohio. Now at 11:30 am it is sitting north in Akron, Ohio with no arrival date. No wonder USPS is broke. They need to let FedEx, UPS, Amazon take over mail service. They make money and deliver on time. And 78 cents to mail a letter and employees dress and look like bums

This is by far the worst Postal Service in the USA. I've overnighted things on several occasions and nothing has ever made it on time. I always get my money back but lose in other areas. I suggest people use FedEx or UPS. Never using this service again in life. It's currently 8:10 pm Sept 9th.

How can I receive my parts tonight by 9:00 pm. When they are still in Atlanta 2 1/2 hours away from me. But I guess when you work for the government you can do whatever you want to do. USPS you don't have to lie. If there was zero star you would get minus 100 stars. Good job not.

On 08/18/2025 I shipped a package from the West Salem, Oregon post office. I paid $24 and change for shipping and insurance. The ETA was 09/02/2025. As of now, 09/08/2025, the package has not been delivered. Tracking just says it's late but in transit. Duh! I tried to contact them via their website. They do not seem to want to be bothered as I was unable to contact them. I gave up after a half hour. I do not recommend using USPS if you need punctuality or efficiency.

USPS has got to be the most inefficient government service in existence. They send packages in opposite directions of their destination, hold packages for multiple days then deliver to the wrong addresses. If I had a choice in shipping during an online purchase I won't choose usps ever.

Don’t expect something on a certain day because it’ll literally be a week later after the delivery date. Your package can be coming from Chicago. It’ll still take a week and a half to make it to Milwaukee. It’ll be in Oak Creek for 2 days just sitting before it get to you.

I am writing to express my extreme frustration with the Lakeville Post Office. This isn't the first time they've been belligerent and treated my mail with complete disregard. My latest issue involves a package that was marked as 'delivered' but was nowhere to be found. After I contacted USPS customer service (844-637-1509), an investigation was opened. I received an email from Supervisor Taramattie **confirming that the package was indeed misdelivered and is now considered irretrievable. The carrier went back but could not find it, and there is seemingly no accountability for the person who received my package by mistake.

Was told that my delivery would be delivered today, and of course it's not. I obviously tracked my package to see what was going on. Mind you I live in Central Wisconsin. Why does it say it got to Frankfort Illinois, then flew right past me and went to Grand Rapids, Michigan, just to go past me again and go to Madison. Now it's just been sitting in Oshkosh with no updates. You could've dropped my package off on the way to Michigan.

A package, 3 boxes were delivered by my garage door. Very dangerous. Open the door, it would off hurt someone. I never had that kind of delivery from any company. The delivery name is Refael **. And the reception is Dawn P.

To Whom It May Concern, I am extremely frustrated with USPS service. I do not typically use USPS personally, but others do, and I have had multiple packages lost or stolen in the past. Most recently, my attorney sent me important documentation via Priority Mail on August 28, and it has still not been delivered to my home. I filed a report, but I have received no resolution or meaningful updates. When I called customer service, I was told my package is not lost. However, when a package cannot be delivered by the guaranteed date and no one can locate it, that is the definition of lost. This has caused me significant stress and inconvenience. USPS must take responsibility for mishandled packages and the disruption it causes to people’s lives. Right now, it feels as though there is little to no accountability.

Trash. Don't use them. They never show up on time. It's always a problem with them. I can never get my stuff on time. I always have to wait till the work week to get my stuff. If you thinking about using them they are trash.

How do I give this ZERO Stars! The USPS is pathetic... People are stealing within the Postal System!!! I sent a Birthday Card containing a gift card in a padded envelope from Accord, NY to my sister in Salem, OR. I took it in personally to the post office and handed it to the clerk who stamped postage on it. It got to my sister a week later and put in her "locked mailbox"... The envelope had been opened, gift card stolen and flap tucked in (not sealed). I filed a theft report with both the USPS & FTC. This is CRAZY... Used to feel the postal system was safe! Trump needs to see all these 1-star complaints and maybe outsource this!

Out of 3 packages this week, 2 are Mis-Sent, they were at the final destination to get sent to the delivery carrier of course, USPS sent them 4 hours away, though to a completely different place they shouldn't have. One went 4 hours away, the other went 2 hours away. How is it at the last destination to go to my local post office to get delivered and they send two of them in different directions? How? How is that possible? How can you be so incompetent? Don't bother calling USPS, customer service representatives have no clue what's going on and all they do is make excuses.

Mailed a 6x9 envelope Priority Mail on August 25th. It cost over $10. It arrived today, September 5th. It took 10 business days. And updates on website stopped at August 29th and only said delayed.

Whoever is managing the Copperas Cove location seriously needs a reality check. Every interaction I’ve had with him has been unpleasant — he’s consistently rude, dismissive, and completely unprofessional. The way he talks down to people and brushes off concerns is unacceptable, and it’s clear he knows exactly what he’s doing. It’s manipulative, and frankly, it’s bad for business. If I had the option to take my business elsewhere, I would in a heartbeat. You all need to either retrain this manager or replace him — because right now, he’s the reason your reputation is tanking.

We are unable to receive our mail in Brunswick GA. Informative mail sends emails with tracking numbers and pictures of our mail and the P.O. does not deliver it. When we go to the P.O. they say they don't have it. My husband has been waiting over 10 days for his medication that was sent signature required mail, it says out for delivery. Even though the P.O. says they never scanned it in. This has been happening all over Brunswick for months! Packages and mail not delivered and careless postage handlers. What should we do?

Priority mail is a scam. 2 to 3 days became 7 days because it has to go through regional centers regular post offices, sorting centers, and each one takes hours if not a day or two. Now that it's almost 13 bucks, actually, even if it cost more than a postage stamp, it would be a rip off. What happened to the post office of days gone by when a friend could send a letter from a couple towns away and I would get it the next day? Gone!

Any private business that performs this poorly consistently would be out of business. And for this terrible level of performance, the rates just increased significantly. My local Post Office opens late more often than it opens on time due to staffing issues. Whoever the Postmaster General is should be fired immediately.

I just wanted to notify the public that "Certified" mail means nothing if sent through the USPS. I sent a large envelope to my daughter, who lives 3 hours from me on 08/12/25. I knew I would not see her before her BD on 08/15/25, so I made the stupid mistake of sending a 8X11 envelope "Certified" to her with a birthday card containing $50 cash, a car title, and a Gold Triple A card in it.

I have had two miserable experiences with the USPS certified mail system. I mailed an original manuscript several months ago from Central CA Coast to Ohio. It took more than a few weeks to arrive with constant delays and no assistance from any one in customer service. Then recently August 18th I sent a certified letter from CA coast to Elmira NY. It is now Sept 3rd and it still has not arrived. This is a powerful suggestion that if you have anything important to mail…. take it to UPS. They deliver on time and are available live at the customer support number.

If I could rate minus 5 stars I would. I live in Far Rockaway Queens. The carrier service is incompetent, disgusting and just downright unethical. I never would've imagined that a once trusted establishment like the USPS, once held in high regards would turn into a national disaster. I never get mail that I truly need that's important. Just advertisements and excuses and ridiculous complaint numbers to follow up on their nonsense. The government needs to intervene.

I love my post office! Service is great and I always comment to friends who are complaining, that the post office has a lot of mail and some mistakes will be made. Today I could not get a label printed because the printer was not working. Apparently, it has not been working in the lobby for some time and now not working at the desk. Please give your employees the tools they need to do their job.

Incompetent lazy rude and always loses packages. Horrible. Hope the USPS gets their shit right. Come on. Learn how to do shit. They suck. I hate them losing my shit constantly. Ship stuff with another carrier. They don't deserve to be in business.

On the 25th my package arrived in Seattle. Usually from Seattle the next day it is already in my city and I receive it. It is almost the 30th, but for some reason it is still lying in Seattle. What is happening, why is this happening, why is the post office working so terribly and this is not the first time. Very unhappy with USPS service!!!!

USPS is awful. Their customers service does not try to help you at all. They will transfer you 12 times to people that have nothing to do with the package. I ordered 2 day shipping. They sent my package and it was scheduled for delivery the next day... however, instead of shipping it to me, they sent it to another state TWICE. It was my dogs life sustaining medication and I told told the rude, awful representative this she said that there was nothing she could do. Then told me it was my fault! It is on auto ship, not my fault whatsoever.

I forgot the name of the woman that waited on. Me but she greeted me with a smile and a hi and what she could do for me. Her clerk number was **. She took care of all my needs quickly. And professionally and thanked me and told me to have a beautiful day. I hope I get her next time. Very very nice lady.

I always hate seeing USPS on my tracking info. I always know I’m not going to get my stuff on time. I really wish companies would stop using them. My packages get bounced around to distributor center to distribution center. Sometimes going from the city where it’s supposed to be delivered to an entirely different state. Unacceptable.

This is a horrible mail service. I've had multiple issues with them for returning my packages back to the sender because of my address, even though it's the correct address. When I ask for help, I get nothing but, "Oh Sorry we can't help you because of protocol", which I understand but to return to the sender without emailing back or helping out the customer is ridiculous. Very unprofessional and wasteful. They need to learn how to manage packages better instead of losing them.

I am sick of the USPS in general. First they lose the important document my sister sent to me from Florida to my home in Oregon, not once but TWICE! So they tell her to resend it certified by priority express ($20+) to make sure this third attempt gets to me, and they told her it would be here to me in “two to three days” (because of the weekend - it was mailed on Thursday and they said I’d have it Monday). Here it is Monday, and today I find out it is only in COLORADO! So, it looks like another two or three days…. And I am not very confident it will get here at all. It will probably end up in a dumpster in Colorado, or somewhere else between there and here, just like the other two times. USPS totally sucks!

The post office accepts parcels and charges for shipping, but returns the parcel after a certain period. The parcel that was supposed to be delivered to Ukraine does not leave the USA. I spent more than $500. The post office owes me this money. They know and do not say that your parcel will be returned. This is fraud.

Updated on 09/03/2025: NOTE TO READER: I am giving them 1 star because you have to give a star rating to post a comment. But don't get it twisted, they don't even deserve that. They are, once again, almost a month late on getting my packages delivered. So here's what I'm going to do in response. Until I get a phone call from someone, anyone, on how to resolve this issue, I will be posting about it on every forum, social media platform, and comment section I can find, dropping to lowest ratings I can. This will happen once a day, until someone mans the hell up, and helps me. Your move USPS. So new update! I shipped it from Fort Wayne IN to NW Houston. I just got an email saying that it's back in Indy! WTF USPS?!?! It has already been to Dallas! Why would you ship it back?!?!

Another package mishandled by Columbus Distribution Center and mis-shipped to another distribution center that is now being redirected but hopefully not back to Columbus. Package originally scheduled for 17 August delivery but is now 23 August with no updated delivery. USPS should be privatized.

After seeing my package delayed I contacted customer service and instead of the representative assisting me she put me on hold then returned acting as though she could not hear me. Next thing I know my package is being returned to sender.

The USPS has become the absolute worst delivery system in existence. My local post office people are great. That’s the only reason I gave two stars. Unfortunately, the system broke when 8 or 10 yr ago when Mr DeJoy took over as postmaster general. Priority mail used to be a superior service. The promise used to be 2-3 day delivery. I am waiting for a priority mail package right now that originated in KS and took 3 days just to get out of that state. It then took another 2 days to get through MO. I live in upstate NY. In 6 days, it’s finally gotten to PA. This is PRIORITY MAIL that costs extra. I’m guessing it will take 8 or 10 days to get to me, if I’m lucky. In the meantime, the idiotic system keeps telling me the package is late. Wow! As if I couldn’t figure that out. Why would anyone use USPS any more unless there’s no other option?!

Ordered item and a day was told it would be delivered in 4 days. 4 days came and went, used USPS tracker and was last scanned leaving facility 9 days ago. Am now told it will arrive 14 days from it arriving at original facility with still no other scans. Also being told to wait 17 days before being able to file a claim.

They have apparently lost my package. It was mailed on August 2. The first person I dealt with (over email) said my package never made it to Denver where I am located. Excuse me??? It was scanned in Aurora AND Denver and then nothing after 8/8 on package tracking. Did they even check -- doesn't appear so. I had to file a Missing mail form and I have NO confidence I will ever see my package.

Ordered an item from eBay. Was shipped on Thursday and scheduled for delivery on Monday, it’s Thursday again and still no package! It was less than 350 miles away. No word, no update to tracking number, called and they have no idea why it’s delayed! ABSOLUTELY INCOMPETENT!!!! If you are a seller on any site, please use FedEx or UPS!! If you are a buyer from any site, ask your seller to ship it FedEx or UPS!