USPS Reviews

I run a business and recently had a very disappointing experience with USPS international shipping. I shipped two separate packages to Italy on different days using Priority Mail, which was advertised as taking 8–10 days. Both shipments contained only documents. Unfortunately, neither package ever reached its destination, and no clear explanation was provided. To make matters worse, USPS refused to issue a refund, even though each shipment cost around $80. Customer service was extremely difficult to reach, and when I spoke with a representative at a local branch, I was told that USPS is not responsible for what happens once the package leaves the United States. This lack of accountability, transparency, and support is unacceptable, especially for a paid international service. I would strongly caution other businesses against relying on USPS for important international shipments.

USPS in Chula Vista Rancho del Rey, Oxford St…Worst customer service, I left feeling upset, frustrated and disappointed by the 2 female employees.. They are rude and don’t do their job properly. Came on time 6min before my app and almost 30 min later my bae was not called, I approached one of the ladies and very rude told me wait outside, once they called me the whole interaction was rude and not pleasant.. USPS needs to handle this situation

On 26th February my small package left Stockbridge, MI bound for the UK, using their first class international service. It's now March 21st and the package was last reported in Chicago. That's over 3 weeks to travel around 300 Kms. If this is the best service that USPS can offer, maybe they should consider shutting down or getting rid of the deadwood and employing staff that earn their money.

The USPS should be out of business. I forwarded my mail 6 months ago. Went to my local USPS office with my driver's license which the clerk called driver's school. Anyway, I got a confirmation email from them. When I get home, my mailbox was jammed up with six months' junk mail plus others mail.

Very horrible human beings in this company that does have empathy on their customer. They tell you the package lost and the is nothing they can’t do about it. This is so absurd and ridiculous of this company.

I think there needs to be accountability in a government office. If you pay for a service you should receive the service or be given your money back. Still waiting on a package that was supposed to deliver on 11 mar. Paid for expedited service. Track has gone stale in the broke Phoenix hub. This is one government agency that needs to be looked at by the gal.

There always an excuse for not delivering a package I ordered and always returning to sender or not telling me what post office to go to pick it up, highly do no recommend, had friends with similar issues.

The Cincinnati Ohio warehouse needs to be investigated immediately. Every time I have a package shipped with USPS it moves through tracking fine UNTIL it reaches the Cincinnati location. It either sits for days before leaving there or NEVER leaves at all. Most of my LOST PACKAGES are lost or misplaced from this location!!! I don't know if it's a issue with carelessness or employees stealing. But either way it is becoming a huge issue. I have tried several times to file a formal complaint against this warehouse and it comes back to my local post office every time. Clearly some type of misconduct is going on at this location. INVESTIGATE THE CINCINNATI OHIO WEARHOUSE!! Packages should not make it there and NEVER make it from there it is becoming ridiculous!!!! I am to the point where I am looking into filing a complaint with the Better Business Bureau against this location.

Sold an item on eBay, USPS stole over $118 from me for shipping, even though the buyer paid $8 for shipping. There is never anyone who answers calls or emails back or anything. It just goes unresolved. THIEVES!!

I’ve tried to work with them, some of the most unhappy and angry carriers I’ve ever seen. One guy didn’t know I was in my yard and was slamming open and shut the mail doors, breaking them while cursing, stating “this has already been f’ng scanned” therefore, residents had to go back and forth to retrieve their mail for over a month until they fixed the mailboxes. Another female carrier throws packages over my gate, they won’t come to the front door, even though you can see there’s no pets outdoors. She should use the parcel box, sometimes she will cram packages in my small mail box. Now that I’ve contacted the supervisor, they are retaliating more by not delivering and wanting me to pick my packages up and leave snarky notes in my box. One package was delivered to my door and was neatly sliced open and all my contents were wet. So tired of the unprofessionalism from workers.

75% of my packages are late 2 days or more with lost mail at 10-15%. No exaggeration at all. This is the most incompetent business in the world! Priority mail in 2-3 days, forget about it! May get there in a week, then again, maybe it won't even get there. Using USPS is a freaking crap shoot to get anything delivered. I had to send a certified letter to town less than 80 miles away. I dropped off at post office during business hours Thursday March 5th and scheduled delivery Saturday the 7th. Today is March 13th with last tracking scan on the 9th in a town 30 miles away. I called usps and the told me to give it a few more days. Unbelievable of how many ** they have working for usps. Now you think it's a good idea for the ** to be handling voter mail in ballots for elections? What a freaking joke!!!

The Hampton VA branch that receives mail for Hampton. Are the laziest, slow, unintelligent, could care less. They all should be fired Top To bottom. Mail arrives there from Richmond. They're so lazy. They don't bother looking, send my package back to Richmond, taking 3 days then it sits in Richmond for 2 days as those lazy works goof off. They send it back to Hampton where it sat for 2 days before delivery to me. 12 days for a pkg to go from Tenn to Hampton. Ridiculous. They don't care. Once those morons are hired they know it's hard as well to fire their lazy asses.

Only got two stars because I like my carriers and they are not the problem. Nothing is ever on time. The tracking system is so bs it always says running late and in transit to next facility. But never to which facility, it so generic. It’s like code for we lost your package. Typical government institution, if it was a private carrier, they would be out of business. I actually won’t buy anything for eBay because it’s a crapshoot as to when you’ll get it. Rather pay more and buy locally or Amazon.

I am writing this review to express my disdain for the USPS. I purchased a $300.00 gift card for my parents for Christmas that I insured and required a signature for delivery. Well poof, it disappeared in Houston, so I filed a claim that was denied, so I filed an appeal, and it was also denied. I was told that I can no longer file an appeal as the decision has been made that no payment will be made as just because it was insured, that does not guarantee delivery. Guess they can just steal from you and don’t give a ** about refunding you the money you paid for insurance and all. Just saw that a postal worker out of Houston was arrested for theft, so it seems that they condone this type of behavior. I will never utilize THEM AGAIN! Completely unacceptable and very disappointed! Lesson learned **.

March 2026... My small business hand-made items continue to get lost or stolen from the Indianapolis, Indiana sorting facility at USPS, where all of our mail from here in Seymour, Indiana, has to go first... costing my small business thousands of dollars in refunds, customer complaints and negatives over "never received" items....it's cost me my Star seller status on Etsy and top-rated statuses on other online sites, on items I've shipped out in 24-hours after purchase, all because of the horrible service from USPS. I refund customers every single day because of this issue.

The worst experience I've ever had with package delivery service and customer service from the translators. It was so incredibly difficult to get any service from them, from the operators to the translators. The service was terrible, the treatment was awful, and they even hung up on me. In the end, I never want to hear about this system again. It was such a bad experience that I never want to hear about USPS again.

It's been good. Today though the text was mistaken as I got a text that my item was by the front door but was actually in the lockbox which is ok. The text was wrong which is no big deal. Being a Sunday the driver was probably anxious.

I have been having mail that has gone missing from the post office carrier, and they claim that there is nothing they can do about it. I have informed mail which emails you every day to tell you what mail is coming each day, and some of them does not come. Their excuse is it may have gotten lost or something, but it is not us, but them attitude. They need to fire everybody and hire people who will actually work and care about their job.

Poor service, never get deliveries on time, can always expect packages to be delivered late. USPS spends more time shipping items back and forth in transit. Need to get their crap together. If I could choose I would never order items that ship usps.

While my local Post Office is great, the online website is constantly having issues and customer service is nonexistent. I have been trying for days to cancel a mail hold. The site doesn't work. I tried contacting them and they kept telling me how to put in a mail hold. When I finally got someone to actually pay attention I was told to try things like clearing the cache and using a different browser. I have been on the internet since the 90s, pretty sure I have known to try these things before and would have done all that before contacting them. It's the site that has an issue, not my browser. But apparently contacting and talking to 10 different people, nobody can actually cancel the mail hold.

A male USPS employee and a female manager (Liz) showed me my package and then flatly refused to give it to me because, even though I provided my mailbox key, showed them mail that I had just retrieved from my PO Box, and a digital driver's license. They routinely withhold your mail If they do not like you, and complaints to the manager go nowhere because she is the one driving this behavior. They are extremely abusive to customers. This is not the first time we have had our mail or been denied access to it. We are filing a complaint with the district manager who has advised us to file a police report and report mail theft.

Can't talk to a real person. These big companies really don't care about you and want you stressing out to get your problem solved or not solve it at all. They also follow government policies and report you to the police proally.

My name is Johana ** and I sent a package from Tampa, FL to Dallas, TX in January. An extremely bad experience. I lost a package I paid a lot for. If you call, they put you on hold for up to two hours and then hang up on you. I sent a package to Dallas, Texas, which got lost. I lost my package and my shipping money. On top of that, they didn't even reimburse me for the $100 insurance I put on my package. I don't recommend them because they are thieves who steal people's money.

The Postman on the Morton St Lawrence, MA route - he is on the PHONE CONSTANTLY - therefore mail is NOT being placed in the wrong mailbox. Also he never has one sign for deliveries he signs them himself, ONLY when a supervisor is with him that he does NOT use his cell phone - there are packages that I have not received, plenty of mail belonging to others that I have to mail - I checked with other POST OFFICE. They have told me CELLPHONES are not to be while DELIVERING MAIL.

This must be the worst postal service in entire world. Even postal service in Africa is thousand times better. Parcel on the way for 2 months. Ended up randomly in Vietnam from all the places. No customer service. USPS you SUCK.

The US post office is a joke. I forwarded my mail to Florida to my P.O. Box here. I finally got 2 pieces of mail 7 weeks later. I’m only staying for 8 weeks, so I feel like I got ripped off since it didn’t really work!!! So, good luck with that BS.

Gilmer, TX has a Postmaster from Fort Worth, TX. She is making mail handlers scan "Delivered" on all PO Box packages, even if a card goes into the box for pickup, doing away with the scan "Available for Pickup". The mail handlers don't like this, but told to do so, as it makes the Post Office appear better on their point system. I have had a package scanned "Delivered" that took a week to recover and deliver. The issues and delays in our Postal system remain, are now being hidden with inaccurate scans. Corruption has come to our small town.

This postal service is trash. I been waiting for a package since last week and I’m still haven’t received is on my area but they haven’t delivered and they have my package going back and forward instead of delivered. The customer service don’t help at all. Is a waste of time, energy and money.

In the last 5 months we haven't got 3 packages. All said they were left on front porch. I'm home, they were not. Constantly getting mail from other streets and my neighborhood. Looks like being able to read is not a requirement to deliver mail.

While USPS provides excellent service within the United States, the international experience—particularly for shipments destined for Liberia—has been extremely disappointing. It appears that packages are handed off to Air Maroc for final delivery, and this may be contributing to significant delays. Air Maroc has a history of offering poor service to their customers.

Terrible!!! No more USPS in my life. A friend sent me a letter Feb. 1, stamped on the envelope - 9 Feb. I received 14 Feb. It is from Washington to Minnesota. Recently sent a document from Minneapolis to Milwaukee -300 miles- 9 days passed, still not delivered. It was in Madison, then Milwaukee, and then Madison, then Milwaukee, then Madison again. Today is 9th day - this important document has not been delivered yet.

The USPS is the worst posting service to Australia. Expensive. Slow. Inefficient. Poor contact. If there would be any other options I would take over them.

They keep having an issue with my mailbox, not any others on the street with snow near them and refuse to deliver packages. Thought it was just a bad seed but it is not, as I got no help from contacting them about the issue; they just do not like doing their jobs!

Updated on 03/19/2026: This is an update to my review on Post Office located in New Braunfels TX 2/18/26. The PO Clerk followed up, this person is using my PO Box address without their permission even though he paid for the box, he did this on his own. Again they feel this is no problem since I have the key and he can’t get into my box. They are trying to contact him. Another follow-up they have not heard from him. Note: all his mail is now being delivered to my box. They offered to move ME to another box. It will take 2 weeks plus time to process a change of address moving my mail to the new box within the same facility. I declined.

Please. I'm begging whoever is in charge of these clowns, please. Please do something. I will never order another product from any business or individual if I see their shipping is used by USPS. My package just arrived 2 weeks late. Last week it was at my local office. You can not get in touch with a human by phone. It is unacceptable. So I had to drive to the local office and ask why my package was set to be delivered on Feb 5 and it was here at this office and now 2 days later it's 60 miles away. They could not give me an answer. It's not just this time. It's every single time I get a package from USPS. My God what is the requirement to be an employee there!!!! How are they getting away with such poor, unacceptable service. Seriously. Somebody please tell me who is running this outfit of uneducated, unqualified clowns

For the third time they have disappointed me with their service. I guess they have hired unexperienced workers. My mail gets delivered to the wrong address, or they just claim my address was not found.

Only gave a one star review because it usually makes you. This company and the people working for it have stolen 2 envelopes I've sent twice this year. First time the package was ripped open and somehow still delivered (very professional). Second time I just got a request for a refund on an item I sent almost a month ago. What the hell is going on over there? Do I need to show up to the main offices and kick someone's ass? Do I need to take matters into my own hands with this company? I didn't have a tracking number because some part of me thought you all knew how to deliver a package without stealing items from it.

I live in a rural area so we tend to buy a lot online, it seems our delivery gets longer and longer nearly all packages coming in to me go through Jacksonville and Tallahassee Florida and if the package doesn’t get lost at one it almost certainly will at the other, it has gotten so bad it is about like playing Russian roulette with ordering anything.

I cannot believe how bad USPS service has become. I sent a certified mail letter from my town to a recipient in my same town, and it went to TWO other service centers and then BACK to my town to deliver almost 6 days after I sent it. I am trying to send legal notice and this is unacceptable. I also do informed delivery because I cannot depend on my mail delivering to me. I was waiting for a letter for 7 days after being informed it was coming to me, and I have never received it. You used to be able to go to your informed delivery and check a box next to the mail you did not receive and now there no place to report that. I called my local office, but they could not help me either. I have had jury summons from Federal Court lost, new credit cards lost, and important legal letters lost and I would have never known if I did not have informed delivery. But reporting lost mail coming to myself is IMPOSSIBLE!

My package had a tablet that couldn't be shipped by air without our knowledge. It was declared and the clerk typed it (tablet) and stuck it on the box. She could've simply said you can't ship one of the items and I would've taken it out and shipped the other stuff... but no... they accepted it knowing it will return at customs and no refund... It never left the States but my $173.15 US is burnt... Wickedness

USPS is by far the worst delivery company out there. How is American tax dollar supporting this department, it needs to be shut down and hand it to a company that actually cares about the business they have.

This is the worst customer service and terrible delivery I've ever experienced. Remember, this is a government agency, and like all government agencies, they could care less about their customers and clients. They're right up there with the US Senate and the House of Representatives in poor service to the people they represent. Expect three weeks to get a delivery and then the package is damaged or ripped and a lot of times lost.

Due to the fact that I have mail received an address in 32926, I am not the owner, I live with the owner. Somehow my packages are addressed correctly per the seller, but the mail carrier does not recognize my name with that address and return my packages to sender. This has happened at least 3 times so far.... The post office takes a lot of privileges with my mail. Why does the carrier get to decide?

Since we have lived in Silver Spring, MD., nearly eight years, we have had so many problems and it's getting worse. At first it was any large package. We would get a note saying no one was home to deliver it. We always have at least one person home to answer the door. Especially if we know we're expecting a delivery. Now, apparently our previous carrier has left. The new guy delivers our mail all over the county. Neighbors will bring it by if they're home. Christmas was a mess.

station until 1/17/26 near 10 pm. Delivery was expected 1/20/26 by 2100. As of 2/8/26 "the package is somewhere in Memphis". Efforts to submit claim unsuccessful as claim forms aren't available in office or online! System is designed to frustrate customer as there's no one is able to provide the form. Mailed packages from different location. Two packages to same address, one not delivered, and the other was damaged!

The USPS is slow unreliable, 9 out of 10 packages are running behind. Shippers need to learn this and use UPS or FedEx, most people I believe would be willing to pay more for reliability.

Staff there is very rude. Krystal (or spelled with a C, IDK) specifically has a really bad attitude and I was being very respectful even after using an inappropriate tone with me. I am an 19 years old ** citizen and idk if she’s racist or just having a bad day but her attitude was very rude and nasty. Someone should really talk to her before it gets out of hand. She works in customer service.

I have been waiting two weeks for a w2 that was mailed from within the same city in which I reside. When I order things online, they won't even scan the package as it moves, so I have no idea when it will arrive. Their estimated delivery times are always days off, and sometimes they have lost all sense of punctuality. I cannot believe we have veterans working there...if there are then America is real trouble militarily.

Sorry, but USPS is the worst delivery service available, often times the mail person doesn’t even come to our neighborhood, I get Informed Delivery notices that my mail was delivered, but it was not, and a lot of mail seems to go missing. A Christmas card to a friend that I mailed 10 days before Christmas was delivered 11 days after New Year's day. Maybe the USPS should get Amazon to deliver the mail, they are more reliable.

I was in my one bedroom apartment when the postman came by and taped a notice on my door saying I had a certified letter at the post office that was undeliverable because no one was available. Yep, he had stayed up the night before and written out all his slips. I figured this out because when I went to the post office I made a point to speak with the postmistress and she said that is the way they do all of the certified and registered letters. She said "we get paid for the signature". What she doesn't realize is that she is being paid to OBTAIN a signature and when she is fobbing the responsibility off onto the public it negates that responsibility because who is to say that half of those people won't just throw away that little slip of paper instead of driving to the post office.

Lie about delivery time and date, send your packages all over the country before they maybe arrive at your house, and steal shit out of them. The worst delivery service in this country bar none.

The post office in Fort McCoy is the worst post office I've ever seen in my life. I have repeatedly had my mail stolen/never delivered/or put in someone else's parcel box. It is getting to be overwhelming, stressfully exhausting. We've had workers throwing and hiding packages in the woods. Like how disrespectful can you be. It is a felony.

USPS is a joke. I was only trying to do a temporary address change for 30 days or less 'cause that's the longest they'll do it in a USPS. Worker in the inside had me go out to my car and get things. I brought them back in and she tells me that, "Oh you should have just done it by the place that you're doing the temporary address at because we can't do it from here." but that was after she already told me to go out to the car so she knew to tell me that the first time and I was in line with my kids 3-year-olds so and then tells me I'm making a problem because I'm not going to be there that long .. Excuse me. Just do your job. They never want to do their job. They complain and nag all the time.

The Southeastern Post Office in Wayne, PA is horrible. If I could give them zero stars I would. They are constantly short staffed which means that every customer they deliver mail to gets their mail very late. They keep giving the same excuse of being unable to keep staff or hire. We have 3 days of mail from last week that we have yet to receive. They have no answer as to why we haven't gotten mail yet. The excuse for 1/26 is the snow. Which is understandable! There was a ban on commercial vehicles so they could not be on the road. Yet a week later we have yet to receive that mail. The Post Master promised we would get mail between 12:30pm and 1:30pm on a daily basis but the district office stated originally they can make that promise only if they are fully staffed and there is no other work to do. Now, I am being told they can't promise a time when daily mail will be delivered.

It's January 2026 and there's been a blizzard through most of the country so I'm pretty understanding. But for the last two days ups and other delivery services have made it to my rural post box. And the other post boxes of my neighbors. Conspicuously absent however are the people whose creed says "neither rain or snow... Shall keep them from their appointed rounds." That is to say except when they want to screw everything up by not being able to deliver a package by the time it's sell date has expired when everybody else is delivering.

We live down Glen Street and for some reason everyone's mail gets put in everyone else's box, we have imported mail coming social security etc and would appreciate getting our mail correct. Some of our neighbors do not check their mail, so our mail sits in their box for months. We will never know what we were supposed to get

My Mother's Christmas card that I placed in their mailbox in front of the post office in Baldwin MD, was never delivered to my Mom's house, which is out of state. Had a $150.00 Walmart gift card in it because I was not sure if I was going to make it to see her over Christmas. The bright red envelope must have been the give away as well as the out of state address. I stopped in to ask about it after 3 weeks went by. The woman behind the counter knew exactly where I was coming from and told me that they were aware of missing mail at this address. She gave me a slip of paper from a small box sitting on the counter with the inspector generals website so that I could claim fraud and stolen mail. The bad part is that they know about it happening. I have never received a response.

Tell me why I have two packages coming on two different days. Roads are clear of snow but yet still not bringing into my mailbox. I’ll definitely be leaving two one star reviews for you guys for your effort and laziness.

I shipped a package in September via Priority Mail, generating and paying for my shipping label on their website. I put the package in my mailbox the next day and it was picked up. After over a week of not hearing from the recipient, I checked the online portal which still said it was awaiting the package. I filed a claim against the $100 insurance that the Post Office provides automatically, for the $60 value of the item I shipped + the $12 I paid for the label. They denied my claim, stating they never received the package because it was never scanned into their system. I was forced to ship another item to my client at additional expense.

Trying to use the phone number. Customer service is a joke. They purposely take you round and round with AI until you hang up. USPS mail delivery is 1 out of 10 -need to privatize.

Last year, I sent two $50 gift cards to my nieces at graduation (in two different states, mind you). Neither ever arrived. The amount of theft at USPS must be staggering. I learned. Never send anything worth anything through USPS. Boo.

I would give the USPS a zero if I could. Unfortunately there's no option to leave a zero. The USPS really screwed up with a package that was coming from my attorney's office in Davie Florida. They sent my package on January 14th with a two-day Priority Mail. Instead of taking two days and being at my location on the 16th it took 6 days. The package went South to Fort Lauderdale and then further South to Miami when it was supposed to have come North to Leesburg. This is insane. How can the postal service have such a horrible way of moving a package from one location to another. Their logistics is totally screwed up! I constantly was calling and getting nowhere. They told me that whatever I saw online that's what they were seeing on their screen.

Mailed a package from Durham, CT to my dau at an AirBnB in Kissimmee, $17. It went there as had another package (delivered successfully). This one was ret'd to CT as "vacant." I went to the local PO for a refund, was told to have my dau talk to the Kissimmee PO. And tell them what with no evidence? The package is back in CT! I paid for a delivery, not a ride. The $17 means more to me than the USPS, I hope. Extremely poor customer service.

I was expecting Christmas present from my team abroad. USPS delivered me a ripped empty envelope with a sticker "hope it didn't cause any inconveniences". Why you would even deliver an empty envelope if you took out the content?! I can see the sticker what was in envelope, I know it was not ent empty, and I know it arrived at local office without content already so no third parties involvement. Numerous complains - 0 reaction, no response, no acknowledgement, no a simple sorry.

Sent a package 01/13/26 from New Jersey to Minneapolis via USPS. Delivery was supposed to be on Saturday, 01/17/26. On January 19, the parcel was in my city, and today it was with a completely different postal code. And the post office doesn’t even say anything when the package will be delivered. Of course, this is my last attempt at using USPS. The disgusting feeling of a deceived client.

I paid shipping to ship a package to a customer, upon arriving at the office she was handed a ticket. I USPS to send me the package back so I could ship another way, and the package showed up so damaged that a piece of the mail was missing. There was no shipping number attached and therefore I couldn’t email them about it

I love my Delaware Post Office! Keith, Faith and Todd (our delivery man) are awesome helpful and friendly employees! They do not deserve a 2.3 rating! Maybe reviewers need to look at themselves! I have always had good service even when they're busy. I watch their interactions with customers and I'm impressed. I worked in customers service and know what it looks like. Great employees!!!

I'm not sure what's happening inside USPS, but they've lately become consistent of losing packages, sending it elsewhere and overall screwing things up. I understand there's a shortage of staffs but these consistent losses are unacceptable. Getting my package refunded doesn't help me get the packages any further, what the every loving earth is going on in usps??? It's like playing Russian roulette... Are all the staff members people whom can't read English, are they thieves or idiots? This is seriously frustrating. I'm glad you all got cut funding since you've all become incompetent.

They absolutely suck. They are extremely misleading and will tell you a package is out for delivery from sunrise that day and it will not be delivered. My package said delivered by the end of the day and it is nowhere to be seen. Terrible reliability.

Lost package. I have written an instruction to where to leave and where not to leave the package still they choose to where not to leave it. Fed should remove USPS and we pay taxes to do their job right.

The USPS sends you emails telling you that certain mail pieces will be delivered today. In fact, the email states "Expected Today" and then shows images of those mail pieces. Turns out "Expected Today" is, at best aspirational. What it really means, according to the postal worker I spoke to when two very important items failed to materialize after being "Expected Today" is "Sometime in the next several days." If the USPS cannot live up to their own statements, then they should either improve their systems or stop making those statements.

Every interaction I’ve ever had with the USPS employees that deliver my mail and packages to me has been excellent! They are kind, punctual and reliable, plus they always handle my items with care! Thank you for what you do every day!

I sent a package from the US going to Canada on December 12. I paid $60 for it to get there with the post office saying the recipient should receive it in 10 days. They wanted to know how much the parcel was worth and what was in it. The parcel contained a logo and I entered the amount worth as $10.00. The package arrived 1 month later and as I tracked it I find that the parcel is on its way back to me (the sender). I called the recipient of the package to ask why it’s on it way back to me and they informed me that the post office wanted $800.00 to cover the duty. Seriously? $800.00 on a $10.00 package? A 4 lb box worth $ 10.00 should not be anywhere near $800.00. How in the hell is that possible? I called the post office and they tried to tell me that customs in Canada would have opened it and determined how much the package was worth because of the tariffs. I call BS.

A package of windshield wiper blades were supposedly delivered to my address 1/7/26. The email said delivered to parcel lockers. The parcel locker is an Amazon box but no email was sent to me with code or scan bar for the product. Nothing was delivered and after a week of being ran around I finally got a call from USPS consumer affairs. They told me I’d have to make a claim and the email said their investigation came up with misdelivered and unretrievable! I entered the claim and was almost denied immediately!! This makes no sense!

I sent my monthly rent to my landlord on November 19 via priority mail. I wanted to avoid the heavy mail in December. I get a text on Dec 4. He never got it. So I'm using Fedex. To mail my rent check, and I’ll have him sign for it. No more Priority Mail.

I am beyond fed up with my packages and mail constantly going missing, or being marked as delivered and then it's not in my mailbox (so it was either delivered to the wrong person or stolen, there is no other option). My current package with tracking number ** was marked as delivered today around 3pm, marked as delivered inside of my mailbox. I live in a mobile home and everyone's mailbox is in one big cluster at the front of the park. Mine was empty today when there should have been a package Inside.

Today my carrier refused to leave my package in our HUGE package shed. Reason was "mailbox full & team lift” package measures 16”x14”x 33” and weighs 14.99#. Alas, it was misting rain today and 60 degrees. The thing is, I need this TODAY and have spent money to have it delivered. This is theft of service.

Mailed a house payment out on December 26th.. it is now January 10th & they still haven't received it when normally it takes 1-3 days for them to get it. Others I know mailed payments & Christmas cards out on December 1st that still haven't arrived. We have all had to pay our bills twice & have to wait to be reimbursed. If you got your money order from USPS... they charge $20 to see if it was cashed or not when it's their fault it wasn't received. What a joke. The USPS has really went downhill. If you have to mail something important....DO NOT USE THEM! Extremely disappointed here in Missouri.

I am in Cambridge, Ohio just NORTH of Columbus. I had several important papers that I needed to get to the State Department. It should be simple, it isn't even leaving the state. But once it got to Columbus my delivery went from...On Friday, to On Monday, to NEVER. My papers are listed as "in the network" which much mean,, we sent a child out on a bike to find where the State Department is located. I am very upset as these valuable papers are gone. I have to acquire them and send them to the state department all over again. Only next time it will be FedEx and NOT this horrible, disgusting company that only knows how to lose mail. If you need it to be delivered use someone other that USPS.

Our neighborhood almost on a weekly basis are missing packages. Vendor notifies that your package has been delivered in your mailbox. That is not the case, several neighbors have been missing many packages. This is a serious problem.

This is a terrible company. They never deliver when it says. Cloud out for delivery service is even worse. I waited all day for a package of never came. Driver stated he didn’t have lock code to get in apt gate but there is no gate around this apt nor is there a lock code. He just never came and lied about it then I checked status the next day said no available delivery time. One day it’s on the truck next day they can’t bring it. This company is a waste of time. Will never use again.

Priority mail for USPS is now committing to 4 day service between major markets… for 11.95. Pathetic!! 1st class mail is probably faster. USPS should be ashamed to sell that level of service. Their service commitments are not competitive with the industry.

Blountville post office anyway is horrible, tracking is very unreliable and confusing! They are not reliable at all and have sent many of my packages back by mistake. Staff are rude and ignorant. Kindly asked the staff to look for my package. I was informed to Pick up on Monday and when I arrived they acted like I was a burden because they lost my package. I signed for it and went to pick it up only to find out they mistakenly put it into outgoing mail and was returned to sender. Not the first time and I’ve had many issues getting my mail, they are horrific!!!

If I could give zero stars, I would! Let me begin by saying we have put a brand new box up, which has been destroyed by someone stuffing a package that doesn’t fit inside the box inside it because they are too lazy to come up the very short driveway to put it by the door. The box was then bent and to never change to original shape! Then I had a question about a package, ask from my window, the carrier then continued to walk by to the vehicle saying they had more mail to deliver and wanted to do it before dark. Then, finally, today was the last straw - I got a package that was strapped with multiple elastic bands on my mailbox!! Instead of coming to my doorstep. It probably took longer to wrap it in elastic bands and hang it on my red mailbox flag !! This package could have been stolen. Be better, Searsport, Maine!!!!! Hire better people.

USPS needs to start dropping off packages during before 5pm when they know they are going to apartment complexes and they should know since it's their usual route. So they should know that most apartments offices close at 5 pm. If they got a big package, they should be dropped off first to avoid the "No Access to Location" fiasco before 5 pm.

Accountability in USPS claim a company had counterfeit labels. USPS takes packages items and says they destroy them because the labels.., Without showing proof to recipient the labels are fake. We live under an administration that no longer shows proof. We are to just take their word for it. My Christmas gifts I waited a long time to receive and the items could only be available outside USA. I had no gift at Christmas to give and told family they were in the way. NO. USPS took them and claimed counterfeit labels. I am to just accept that without them proving labels are not real. This is how everything is done nowadays. Worst Christmas ever, freedom to buy anywhere, Where items are available are made difficult to obtain, purchase. Manipulated to believe everything without proof if it is true or fake.

Well I was contacted by a customer that never paid me and I tried to stop the package. The post office would not help me. They wanted more money. I have already paid way too much money to ship a package to someone at my expense and the post office was quite rude. They would not help me. They wanted me to pay them more money. They already have stolen a couch and now they stole a pair of earrings. I don't think we should be able to trust them. Perhaps they should not be in business any longer since they are all criminals.

Had a package delivered, never showed up, obvious went to the wrong house. After several localized complaints, I reached higher up. Nothing was ever done! Still receiving others mail, and my packages going to other addresses! Need to make Postal service run by private agency... overpaid and inefficient!

This is the most incompetent shipping organization available in Indianapolis. I cringe when a package I've ordered is shipped through the USPS. It will move across the country fairly rapidly only to hit the Indianapolis hub and fall into a black hole. There is no control, no customer service worth anything, and the tracking is pure deception. Paying for this service is nothing short of being ripped off. Bottom line, the USPS in the city of Indianapolis absolutely sucks!

If you have a package shipped with USPS don't expect to get it on time. My package sat at their facility 1 hour from my house for a week and a half. When I called I got told after waiting on hold of an hour and a half that they would check on it and give me a call back... The next day I got a call back from Judy who said we sent them an email and that generally fixes it. Yeah ok now this was before Christmas. Now it is what it is but I went to my local USPS and asked them if they could see if it's moved at all and the answer I got confirmed what I was thinking. The lady said it's still in the same facility and I figured you know I'll do their job for them and just go pick it up the lady said it's not a facility like this that customers can come to. Wow that email really made them get those packages out.

The policy of the USPS when shipping first class packages international when they get lost, you can't file a claim ever! They take your money and your package, if it never arrives..can't file a claim. Fact.

We filed a claim (#....) at the beginning of this year regarding multiple boxes from 14 boxes mailed to us with insurance paid, arriving severely damaged and with items missing, as well as one box (tracking #....) that still has not shown up. We spoke with the post office they were mailed from, and were sent to the post office they were received at, and back and forth multiple times and neither has helped at all, but has told us to speak to the other. We were supposed to be contacted regarding the box being missing, and being reimbursed for the paid insurance, and no one will respond in person or via the phone even 12 months out, and we are still out over $300 in missing product. We would appreciate a follow up and having this issue resolved before a year has ended, especially when we paid for insurance on every box.

Since I sent my Xmas postcards on the 15th, friends have been sending me pictures like this. So what's going on? Someone at the post office hates to see a happy Xmas card so they purposefully ruin it? This is unacceptable and straight up mean.

Ordered a package on December 14 from California to Ohio. First few days, everything smooth and it arrived at the Cincinnati distribution center. From there, should have arrived at my local post office for delivery. Nothing for a week! No updates, nothing. Yesterday, Dec 27, recieved update that my package is in Carolina, Puerto Rico! I called and spoke to customer service and he said, "Ma'am, your package is just moving through the network." Really? That's all they could say? I will never use USPS for anything else again and I recommend nobody else does either.

There are some new, well at least one, new employee who outright refuses business packages that are ready to go with pre paid labels and are in USPS boxes. I can leave the Broussard location and go to Youngsville, LA or the Verot School Road location and the same packages are accepted with no problems or trouble.

My mailbox has been breaking because of slamming it open and today it’s on the ground. They forced a package in the mailbox so badly that they broke the pole and the mailbox. We had to cut the mailbox open to get package out.

Shipped priority mail and it is expected up to 3 days delivery, although not guaranteed, I paid extra for the service and it has now been 11 days since transaction and the package still has not been delivered. Went to post office to see if they can issue a partial or full refund, they will not issue any refunds because it wasn't "Priority Express". Beware paying for priority service as they will not consider it priority and will not give a refund despite it being over a week past the expected delivery date. Poor service for the extra fee. The package probably would have arrived sooner using ground advantage for half the price. Very disappointed with the quality of service. They are profiting off false integrity.

I would use a 0 star if I could. I was overcharged $165 for a package that weighed 7 pounds that was mailed 3 weeks. My friend still never got it. I’ll never use the post office again for any deliveries.

Mailed multiple packages over the holidays. However, some of them never made it to their destination. The tracking shows delivered yet the packages never were actually delivered (cameras at the residences prove this). Deliveries were marked delivered to "Front desk/Reception? Mail Room" yet it was going to a residence that had none of those. Other items were simply marked delivered to front door, yet no one ever approached the door for the delivery at the time listed that it was delivered, as per security cameras. Just simply put, USPS can NOT be trusted with the delivery of packages. Yes, it might be cheaper than other companies, but the employees of USPS have some crooked ways. Definitely on the list with FedEx as to not use for postage. UPS is basically the only one surviving the integrity of employees for me.

If I could give a ZERO I would! I ordered a flat envelope priority express two-day money back guarantee on 12/18/2025! It went from Florida to Dallas, TX; to Fort Worth TX; to BACK to Dallas, TX; to FINALLY San Antonio, TX. Sitting days at each destination. AGAIN, this was a two-day Priority Express shipping Flat envelope!!! Why did you ruin my Christmas and my kids' Christmas??? What Happened?? I need answers and restitution! NEVER Trust the USPS to ship you package for Christmas, they DON"T care. Why offer a PRIORITY service if you cannot follow through with it? When did you stop delivering PRIORITY. What were the hours and manpower set for this service at the Holidays? I expected the service that I stood in a long line for to get my Flat envelope to its destination in the time I was promised.

Seller shipped item quickly. USPS said delivery would be on 12/20/25. On 12/20/25, item sat in USPS Indy Distribution Center (30 minutes from my house) for 3 days before they transferred it to Michigan. USPS said weather delays caused the delay. There was no weather issue in Indy during that time. USPS moved item to another location in Michigan before returning to Indy on 12/26/25. Said there were volume issues with delivery. No way...They made a mistake and refuse to own up to it. Sitting back in Indy distribution center and they have yet to deliver it. Never ever use USPS for shipping! They are unreliable for delivering on time and product in good condition.

I had a package ready for pick up from sender in NY since 12/15. Was supposed to be delivered 12/19. USPS didn't even pick up till 12/22. Now I will not get it in time for christmas. Tried calling USPS. To see if I can pick up at local post office or pay extra to have it overnighted. Nobody bothered to answer the phone.

I had something shipped to me on Dec 12th and the delivery date was 12/23/25. It got delayed until Christmas eve. No big deal. Then they decided after it reached my local distribution hub to send it to a different hub in a different city so now my son will not have his Christmas present.

My experience at Chowchilla Post office for a new Passport application for my 2 months old son. I live in Madera, CA and it takes me 20 mins or so to reach there. I went on 18th Dec 2025 to collect forms. And with all the documents, me, my wife and our little one reached there on 22nd, and the young lady told us that we need an appointment for new passport acceptance, which we realized our mistake, and set up an appointment for the next day for 11.45am.

Delivery personnel we appreciate you, but please please make sure you are placing the locker keys in the correct box. A package tracking states it was delivered to locker and the locker key WAS NOT in my mail box. Those are products I paid for and waiting on for my health. Some people are not honest to deliver to to the unit on the box and we are in the same complex. 5 days now and I have not received my package.

It's Christmas almost and all packages seem to be delayed for Christmas through Amazon. I called a representative. She was very rude. She also told me to give delivery instructions due to old delivery address and the website won't let me. If my kids don't get their presents I don't know what I'm going to do. So thanks for not helping us and hopefully someone can help us. Our Christmas depends on these presents and no one will help us.

By FAR the worst mail carrier in the US. Highly recommend driving to pick your mail up rather than trusting these clowns. Package WILL be lost. No customer support. Seemingly no leadership. Should be called General Postal Services not United States. Should lose all federal funding and open the mailing market to free market. Cause UPS and FedEx are more responsive and professional.

First off I wanna say I NEVER had this problem out of USPS but I ordered an item 2 WEEKS AGO. The delivery date was supposed to be December 17, 2025. Today is December 23rd still no package. I look at the tracking number to see where my order is and well first off the package is supposed to be going to Natchez, MS. The item was in Jackson then it was “mis-shipped” to Osyka, MS then from there it went to Baton Rouge, LA then from Baton Rouge to Saint Rose, LA from Saint Rose, LA to Memphis, TN and now Denver, CO. Yea COLORADO 17 HOURS AWAY. I never had this problems and I honestly wanna know what's the problem. Every time I call it's “under investigation”. Looks like I won’t be getting my order for Christmas.🤦🏾‍♂️

When it comes to packages around the holidays, very unreliable unless you pay for express or expedited shipping. My package actually arrived 30 min away from me 3 days before the holiday, and they are purposely holding it until after the holidays. Especially now that they have Christmas Eve and after Christmas off, forget about it. It’s a shame, because I wish I had an option to pick it up since my package is no more than 40 min away from me. Guess that’s what I get for my belongings being in the hands of a government entity. Not by choice but the way it was shipped to me!

I don't normally use Usps because it really is not a good way to send anything!! With that said I mailed a medium priority mail box with shoes and a game in it because I figured it would get there first. I sent a big box through FedEx the same day. The FedEx box was delivered in 4 days and the USPS box is still in transit, 3 days late and counting. No one at the PO said it may be late. I will pay a little more and ensure that my shipments get where they need to be, on the date I am told.

I lived in Munster Indiana and used the post office for over 20 years; however, this Christmas season it’s been a nightmare. We mailed Christmas cards early Dec 2025 and those were received. 2 weeks ago mailed Christmas cards. No one received them plus this past week very little mail and or Christmas cards (we were asked by family if we received them but have yet to received them from family or friends) So what’s the hold up and/or did anger management set in and some mail was disposed of (at 78 cents at stamp) REALLY and staff washing check. Where’s the credibility of the USPS. SAD!

The USPS is one of the sorriest, most pathetic package delivery systems out there.. You can bet that it will always arrive late.. If one ran his business like they run theirs.. they'd be out of business in a yr... Not raising the price of their services... Pathetic. I am NOT TALKING about my local post office... I'm talking about Kansas city ks and Kansas city mo sorting facilities!!!! Local seems to be really good...

A mail certified letter at the post office in Sarasota on a Wednesday with a destination also in Sarasota approximately 4 miles from the post office. On tracking it, the letter went in 2 days to Tampa for sorting, and then came back to Sarasota where it sat for another three days being “processed“; it is still in Sarasota, now scheduled for delivery on Monday. 5 days to travel 4 miles but it actually traveled approximately 140 miles. Now that’s inefficiency at its highest level. Something is terribly wrong when 30 years ago such a delivery would happen the following day. I literally resent seeing numerous expensive ads on television claiming superb service of USPS for 250 years when this is how they operate. It’s time to privatize the Postal Service because the government certainly can’t handle it.

They did manage to locate and deliver the packages, thankfully.

USPS is the worst delivery ever, I posted priority 3 days boxes, one was 2 hrs away from where I live, it took 3 days, I mailed 3 to Massachusetts from where I live in Fort Pierce Florida and 6 days later, it still hasn't been delivered, why are you taking customer money for a service, that you can't provide, I saw one of the packages, was about 8 miles away at a distribution center for over 2 days, I think they are committing fraud and robbing customers and shouldn't be allowed to do this, if they can't deliver in specific time, don't charge for it, I think I will be using UPS in the future, with their delivery so mess up, customer will soon stop using their snail mail services.

Check out my photo posted and help me make sense. This is nuts. As of now I have no clue where my package is. I called, spoke to supervisor, I’m pretty sure she was hired as DEI. VERY incompetent and ignorant. She tried reading something to me and it felt like a child was reading to me.

Ordered items 12/7/25. USPS notification said delivery would occur on 12/15/25. My package arrived in MD on 12/15, but inexplicably was sent to NC. Delivery info was removed from tracking, and I’ve been unable to get any further information. I always worry when vendors use the USPS for delivery because they’re consistently unreliable, sending packages to wrong states, but normally, there’s no choice.

Shipped a box (small Christmas gift, non-breakable) from Michigan to Japan 12 days ago, paid almost $40 for this service. According to tracking, it hasn't even left my local post office. I went in there to ask about it, they say they're "sure" that it's moving, just not being scanned. What is the point in having a tracking system if you aren't going to actually, you know, TRACK the packages? My daughter in Japan is watching for a package but we don't know where it is...after 12 days! I figured it would take at least 2 weeks to get there, but I also thought that it would've at least made it onto a truck and left my local office by now. I am so angry at the USPS and heartbroken for my daughter spending her first Christmas so far from home and not even able to rely on the post office to get a small gift from home to her. Absolutely ridiculous.

I’ve always shipped 6 packages for Xmas via USPS- I like my local branch teller. This year (2025) only 4 of the 6 were delivered. The two biggest, most valuable packages are mysteriously lost. I’d they aren’t found at the distribution centers and delivered I will never ship USPS again. My parcels are too valuable.

Today I filed a request for support about a missing package. A USPS staff member called. She told me the tracking information on their website is COMPLETELY FICTIONAL. That my package was last tracked at the location when it was dropped off over a week ago and hasn't been seen since. She also added that post office is under no obligation to actually ship packages (sound awfully like theft!) and that if I cared I should have paid for express shipping - I didn't have the option to do that via a third party. No business should ever use the post office. Time to abandon ship, fire everyone and start again from scratch.

Spent $65 on a box to France. It was 4 ounces overweight and was returned to me. They will not refund my $65 nor even apply it to the same shipment [with less weight]. $65 for a few miles of roundtrip transit. Very bad business practice and a spoil for Christmas gifts to my relatives..

USA post office always are behind on deliveries. You pay for delivery and they take longer of what they say. I've been trying to locate my package for 2 days and nothing happened. You call and a computer answer and do not help you.

I paid for a 2nd day delivery to avoid paying a late fee of $500.00, my envelope was received at the company 2 weeks after it was mailed. It was not delivered 2nd day as ordered! Cost me $500.00... Thank you USPS... You cost me a lot of money! I will never use Priority Mail again!

Paid $25 for Priority Shipping which stated it'd arrive in 2-3 days. Now it tells me it's gonna ** arrive in 9 days. Wtf was the point in me even paying for the ** shipping at this point? USPS can choke on a fat one.

I am writing about delivery problems with our post office in Dillwyn, Va. We have not received any mail since Dec. 8th and today is the 12th. This is not uncommon. This has been an ongoing problem for months. I signed up to USPS informed delivery so I would know what we were suppose to get, but didn't. We have had to pay late fees on bills because we never received the bill. I have complained to the local post office many times with no results. They said our carrier has been out for a month and they don't have a replacement. Also the postmaster here has been fired twice and they have to hire him back because they don't have anyone else to fill the position. Everyone on our route is complaining but no results. Not sure what to do, to get our mail and packages. I will also be writing a letter to our representative, John **. We desperately need help at this post office.

Outstanding service with a missing package, within 4 hours package was located and delivered. Customer service and post office in North Street MI are providing Outstanding service. Christmas gifts saved.

On December 1, 2025 I spent $11.90 to send some important mail to my daughter in Florida. It was estimated to be delivered by December 5th. As of today, December 9th there is no communication as to the status of this undelivered item. Tracking states in transit to next facility but hasn't left Dallas as far as the Post Office can tell. This is the second time this has happened to me in two years. I filed a search the first time this happened and my article was never located. I am very concerned that this is going to be a repeat issue. I signed up to receive regular updates and I'm being ghosted. Tracking **where are you??!! Is it incompetence of do you have thieves in your midst? Would love some answers.

USPS will not deliver to my house. The letter carrier and the postmaster both say it is up to the letter carrier to decide if they want to deliver to your address. Our letter carrier will not get out of her vehicle. Apparently they also don’t have to deliver to you if you don’t have a roundabout driveway. We have no problems with any other delivery service.

I receive a slip telling me that a package requires a signature and will be ready for pick up at the Lowell PO the next day. I go to the PO the next day and they can't find my package, and they can't look up the tracking number because the network is down. Then they disappear. Two days later I am told that the package is at another post office 10 miles away. When I go there, they can't find it because the network is down and I need to sign electronically. That's when I politely said that I wasn't leaving until I received my property. I pointed to a box behind the counter and asked if that was mine. It was.

My God! Wrong times on Informed Delivery twice today, so I've been waiting all day on this package for nothing. The ladies downstairs said the USPS employee banged on the door (around 8 p.m.), was let into the main lobby doors, said she had to use the bathroom, used it, then left. I'm fuming a bit. Where is the professionalism? It's almost 9:30 PM. STOP the lies, big businesses: If you're not coming on the 8th, don't have customers thinking that you are. Jesus...

After two weeks in transit my 2-3 day priority mail is still missing with no help from the Post Office (other than create an account and make a complaint). I think we need to get President to "Make the Post Office great Again!"

I believe based on my experience that the insurance offered by the United States Postal Service is a scam. They should be investigated by the Better Business Bureau. I showed up with a package delivered late that has spoiled, late by a month... I had in hand the package and the receipt sent to me. I was told this was not sufficient evidence to process a claim. I want anybody with any common sense, any grounding in reality to consider the above and then ask yourself if this is legitimate insurance coverage or not.

These lazy incompetent pieces of crap should not be in business. ** USPS. Sincerely the carriers suck and the laziness is at a all time high. If I could pick my own carrier this stupid company would be the last on my damn list!

Priority Mail has went severely downhill. Used to be very dependable for 2-3 day delivery, or faster. Now takes 3-8 days. I've used it several times this year and couldn't be more disappointed. Maybe the USPS should just give it up. Even worse, regular mail takes 2 weeks. So, if using priority mail I guess it is technically faster than regular mail, but good grief.

Pre covid, USPS was 100% dependable, now it's by far the WORST delivery service, PLEASE SELL TO A RESPONSIBLE COMPANY. PRIVATIZE IT AND FIRE ALL THE IRRESPONSIBLE PEOPLE!! I have had many bills late mailed 3 weeks before due, many lost packages, will never use you again!!!!

As a small business owner who uses USPS for a portion of shipments to residential customers I always try to find a way to use UPS instead if I can. USPS has literally lost over 1000 mailed packages in one months time without taking any responsibility and told me to file a consumer complaint against them when I called and asked what I can do. Long story short, do anything you can to avoid shipping usps because they don’t care about you or your money!

USPS are totally worthless. Why have that kind of delivery service if nothing right there. Always putting mail in wrong box, delivered messages are wrong dates. Stealing of mail. They're so lazy at doing their job. But they get paid good to do what. Government needs to shut down that kind delivery service..

I have had the worst delivery experience with USPS. For the last 12 years, I received mail from the same sender to the same address we live in. The letter is a certified mail and now it’s lost. It has going through many distribution centers. From Kearny to Hackensack. They past each place twice. The second time, it returned to Hackensack 3 days ago. We opened an investigation on Nov. 30th. They didn’t stop the mail in one place until they finished the investigation.

I tried for 3 days to flex simple change of address form. It would not accept my card info.. despite the fact the information is correct. No matter what I did, it would not accept my card and it would not allow me to add more information. Now they expect me to find the time to go into the post office to do this. I've taken to just changing my address with the various companies that I work with. Very disappointing experience. And so frustrating.

We live on a private road which is plowed professionally in northern New York. USPS absolutely sucks and won’t come down here most of the time in the winter. My 80 year old neighbor is driving in & out in a regular AWD passenger vehicle on a regular basis (I’m 70). Going to talk to my legislator about this. I also wish Amazon and others would offer us a choice of delivery services so we could to delete USPS.

Package scheduled for delivery today but not delivered due to "insufficient delivery". Contacted USPS by chat looking for ways to resolve the problem the agent was having none of that. After asking several really stupid questions, just referred me to a link that told me package was already on its way back to sender. Pretty sure it's not. So I will go to my local post office first thing on a Saturday morning where they will treat me rudely and provide no help whatsoever.

Packages are late EVERY SINGLE TIME & they make it IMPOSSIBLE to get in touch with customer service. My most package has been stuck in one location for 4 days now. I have got on their website multiple times to talk with an actual representative & the website just turns me in circles every time.

On 12/03/2025 3 pkgs were delivered to me. I live in a condominium complex on Stockinger Drive St Cloud 56303. In my locked mailbox a package key was in my box for Pkg Box 3P. Our mailboxes are outside. The key would not allow me or 2 other neighbors to open. I call the USPS and addressed the complaint. Today a USPS worker named Joanne O. called stating she worked for the Sartell MN 56377 but wanted to assist me with my issue. She drove to Stockinger Dr with a key to access the 3P box. After struggling a little she got it open and we parted ways.

When a loved one send you over $300 worth of tools because he's dying, and you find part of the tools missing out of the USPS priority box that has been smashed and thrown in the mud and opened unprofessionally by I'm assuming the inconsiderate way package handlers handle things, I can only assume that the two most expensive items they're missing are now in the pocket of the person who delivered it or the people at the facility themselves.

My packages come thru Berryton Post Office and constantly lost, misplaced, or days later than stated. The post office needs overhauled! Remove people who don't care, attitude, and reliability! Thanks..

The office in Fresno lost my a money order sent to me. The tracking information showed that the money order was at the Fresno office. It was never delivered to me. After following the search instructions, they failed to find the money order! I would rate them hire if they were more organized!

The staff is somewhat personable but I can do without it if it keeps prices down. I mailed a large priority box about 3:30 on the Tuesday before Thanksgiving-I thought priority was 2-3 days. Business days not counting the holiday. They don’t count Saturday anymore as a day! Why? They are working-it’s a normal business day to them!!! $31.40 for priority to arrive the next MONDAY! Atrocious! Could have fedexed it and spent about the same and faster. UPS prob could have done ground by Saturday. Worse and less service for a whole lot more money! Technology isn’t helping ANYONE at USPS! Ship direct or use other than USPS-it’s becoming a ripoff!

I have driven down here from New Jersey to Pompano Beach Florida where I am looking for a real estate investment. I've had a PO box at 325 West Groveland Avenue in Somers Point, New Jersey 08244 for years now. I confirmed with my local post office before coming here that I could have a second post office box in Florida so I can have my mail transferred while I'm looking for real estate investment, also it says on the website and all over the internet that having an out-of-state PO box is perfectly allowed and the forms are available.

Customer phone call service employee Ms Deborah was very helpful. Extremely professional & polite. She quickly found the issue & let me know how to handle it & listened to my concerns. Appreciate her help & was caring.

On 11/17/25, I sent a letter PRIORITY MAIL, at a cost of $11.90, rather than $.78, wanting it to get to Springfield, IL from Chicago, IL (201 miles) ASAP... 14-DAYS LATER (12/01/25), it was delivered… I paid $11.12 MORE for 14-DAY delivery??.. The ONLY thing this group of USELESS IDIOTS is good for is RAISING THE RATES!

What is wrong with these people? I have a had several packages be on the way reach Indy or Louisville then take a damn a 3 to 5 day trip up north, I don't get it, I'm tired of it. From now on if they do not ship UPS or FEDEX I'm not ordering.

I sent a package 2 weeks ago. Package was NYC to Virginia Beach. The package has went to 5 states except to the correct one Virginia Beach. I spoke to 7 agent including a supervisor. The agent at the post office typed in a wrong zip code. I called 7x for them to correct and still no package delivered. I even went to where the post office I sent from. This USPS needs to go. UPS and FedEx work better. The process and the staff are unbelievable. I’m about to call the news .

If I could give a negative star I’d give them 5 negative stars!! Hands down the worst mail handling people we have! I hope they close the doors until they straighten things out! I’ve gave USPS over $4,000 in shipping this year and they raised the prices and keep getting worse. I’m here because they have once again lost a customer’s package that I sent out. I don’t remember how long ago it was but it’s been a while and it’s like you flipped a light switch for them all of a sudden to start losing shit!! I will now move all my business going out to UPS especially during holidays. And the automated system they have when you call is hands down the worst I’ve seen. I was hung up on twice before I even got to talk to someone. I’m one of those people who like to speak with someone because the automated junk never does what I need it to and when I kept asking for agent or customer service I’d get hung up on. What a joke!!

The USPS, through a recent misguided policy, has become completely inefficient and unreliable. Due to an increased frequency of carrier accidents, the USPS has decided to discontinue package/parcel deliveries to residences. Their internal problem, that could be addressed through training and an implementation of quality assurance measures, has been dumped on the consumers. According to a USPS manager, they have a contract with Amazon to deliver 80% of their packages. If you pay for an Amazon Prime membership you are throwing your money away. Two day shipping is only possible if you’re willing to go pick your packages up at the Post Office. Amazon is complicit in this USPS debacle. The manager told me directly that the only way the USPS could improve is if it privatized.

I sent a watch back to the manufacturer Priority Mail to have a new crystal installed. It never arrived. They said it was returned to me. It never was. After numerous claim denials I have nothing. My Postmaster said the Office that services the address where the watch was sent closed down for asbestos related issues. One of the reasons for claim denial in addition to them saying the watch was returned to me is I don't have a receipt. I don't have the receipt. I sent information on the replacement value for the same watch. At least give me a credit minus the broken crystal. This has been going on since July. It's now the end of November. Not even a return of the Priority Mail fee.

Paid for priority and still took 6 days. Next time we ordered from Wisconsin the mailman put our priority package in another mailbox. And so far no one returned it. Only gonna use FedEx or UPS, at least they deliver to the right house

5 star facility. I needed help tracking a package which was lost and Tammy actually called me back to inform me of what steps to take. Calling someone to help correct a problem, WHAT A Concept! Also the Postmaster at that location was very helpful.

This is the 3rd time in a month that my package has scanned arrived at my local post office then the next scanned it’s in Dallas TX. This is ridiculous with what we pay for shipping. How hard is it to sort mail? 3 times this month package makes it to my post office for delivery just to sent to another city and now have to wait longer for important paperwork for my Job that was due Today. Thank you USPS for your crappy automated service and annoying call center in India with a guy name Jeff that can’t speak English. My package already processed through Dallas made it to my hometown then turned around and went back to Dallas.

Delivered to wrong address twice. Paid $93 to send two pies. This side up written all over it. Bubble packed. Had to end up riding my bike 7 miles in the rain. Both pies utterly destroyed and all over the inside of the box. YOU SUCK!!!!

Yesterday I received my package to United States Postal Service. I had ordered parts from Big Gun exhaust and the Box was completely smashed in one and looked like it had been soaked and then taped. Had pieces missing out of the package, I had paid almost $400 for this unit and this is how the United States Postal Service treat your packages. I would highly rethink sending anything of value through the United States Postal Service or FedEx. So far UPS has been really good.

Continues to shove as much mail and packages into our mail box. We have complained several times. He has been talked to. And Continues to shove it all in when he can place the packages on our porch. He has destroyed items as well. What do we do next!! I wish I could leave a no star!!

I just left Dracut Massachusetts post office. The guy with all white hair was very rude, he should not be dealing with the public. I went to drop off a box of gifts for the USPS Santa fund, all he did was give me a hard time. Well I’ll be sending those gifts back.

The USPS is not like any other international delivery service I’ve ever experienced. It’s terrible. For example, in the UK if you put a valid address on a letter or a parcel it gets delivered there. Even if the name on the parcel is not correct or spelt correctly or does not live there. As long as it is a valid address, they will deliver it there. They consider it the sender’s responsibility to make sure that the information is correct. In other words they’re not responsible if you get it wrong. Not so with the USPS. This created a big headache for me as I am in the United Kingdom and I shipped an original piece of artwork to the USA to an address where the recipient owned the property and used to live there although they did not live there any longer. The residents at the property were this person‘s tenants so they knew the person that I had sent it to.

USPS services has steadily declined. Don't expect to get the services you paid for because, there is none. I live in Hamilton, Michigan. I dropped off a package to be delivered to Basye, VA on November 12, 2025. It should have been delivered on Saturday November 15. It was not. I waited until Thursday November 20th to contact USPS customer service. Their email stated that they will get a representative to investigate it and get back with me in three business days. It is now November 23, 2025. Still have not received any correspondence.

Completely broken system. Unreliable. A complete disaster and failure. Nothing like ordering something from a different country having it take 4 days to reach the U.S., pass customs in a day then sit in a USPS sorting center in K.C. for a week and three days. Still no sign of my packages and nobody seems to care or know anything...Truly a testimony of Government greatness.

I have written many reviews for Troy Melody Lane. Our carrier is as low as they come. She doesn’t care, or no time to properly do her job. She hates you. You can see it in her eyes. She leaves packages out in the rain and snow. What is wrong with you people. She hates you.

If I only did not use the USPS instead I wish I had used UPS. My certified letter has still not been located in Dallas TX Distribution Center. Scanned twice back a month ago and now don’t even know where is it.

I initial Closure & Inaccessibility (December 2024): I rented P.O box at the Trolley Square station. The box was closed without my consent. After I complained, it was reopened. I subsequently paid for its renewal, demonstrating my intent to maintain the service,

Three birthday cards sent from Austin, Tx to Chantilly, VA in October not delivered or returned to sender. Three halloween cards sent from Chantilly to Austin also in October not delivered or returned. Response from staff at post office - that's too bad, there is nothing that can be done. So where does undelivered mail go? What was going on in October that mail was waylaid.

Am very disappointed with USPS. The delivery date kept changing without any explanation. First, it was delayed from Monday to Thursday, then updated again to Wednesday, with no real tracking updates in between. I tried contacting USPS for assistance, but the tracking system only allows you to view FAQs, and there’s no way to get meaningful support. This level of service is unacceptable. Packages are important, and the lack of communication and support makes it impossible to trust USPS for timely deliveries. I hope USPS improves their tracking and customer service, because this experience has been extremely frustrating and inconvenient.

USPS Rodman rd Auburn, Me office had an employees that stole $645 worth of gift cards from me. They have done nothing about it. They know they arrived and she stole them. How can they get away with this? I have called everywhere I can. Everyone says they can’t help me. I have tried to place a claim online and I can’t send documents to support my claim. How can they get away with this. If my gift card was only $50 I wouldn’t care but they equaled $645 and they were for my kids for Easter. They were pretty upset too. They need to be held accountable. It’s their fault and they should make it right.

I'm trying to figure out why repeatedly over and over again, my package is arrived One stop away from my home post office, and then it gets sent to another state, then when it gets to that state it goes to three different cities in that state before it returns back? United States Postal Service need some serious reform.

The agent I finally got to talk to was great, I would give her a 5 star rating. But the automated system I had to fight with to get to agent, is TERRIBLE! Please fix this problem, it is very frustrating.

Like Congress they do not give a rat's ass. Call the customer service and see how far you got. I also phone the local office during office hours and they do no pick up...ever! There has to be a law as they have a monopoly (or is that the whole point to run it to the ground.) Congratulations, you have succeeded.

I have had such poor service from the fountain hills, az postal service. I have signed to have signature for delivery. I am not home as my wife just died, I need the prescription that was to have been delivered 5 days ago.

They changed me 93 for emergency to transfer my package from United States to Mexico, l am pay for 1 to two days and they give to me one week. After they are take 500 pesos in Mexico, they're supposed send back to my wife, they are rats bacafor, they are bad people, no coordinate, no information. Sorry I never asked for the service. 😔🐕‍🦺

USPS located at 16635 Spring Cypress Rd Cypress TX 77429 does NOT have handicap easy open door. Have to try and open 2 sets of doors. They have too few employees even without a shutdown. The building is old and assume not efficient for this busy area.

Back in April I was expecting a check in the mail for $532. The mail person put it in the wrong box. I am now out the money as the other person cashed the check. I called the police and the other person told them they were expecting the check as well. So I'm out. Since then the mail person has decided to no longer deliver my mail. This is 6 months. During this time I was receiving treatment for cancer. Bills for treatment were being sent to me. Now all in collections.

Wtf is wrong with the AI that work there. Monkeys can do better jobs that that. My package is 4 days late now. My package goes to a facility leaves that facility then goes goes to a different one then goes right back to the 1st facility. Like wtf is going on. Y'all use someone else. USPS suck major.

Hey you got to love sitting at home house silent waiting days for your package to get an email saying hey we missed you 10 minutes ago. Bunch of crap!!! My dogs are the best alarm dogs ever that carrier didn’t step within 50 feet of my front door. My dogs would have told me hey someone is here very annoyingly and loud. Now I have to wait two days to leave work early to get my package because their way of re delivery is hey. Ima show up at your door any minute, no notice and need your signature. Wtf kind of system is this? Now I get to leave work early to go get my package days late before they close. HEY THANKS USPS!!!!

Don’t send anything! Especially if you want your package to reach its destination! Watch out especially Bakersfield Ca on Camino Drive. You’ll get a key in your box but the locker will be empty! HHMMM Not too many people have access. Their response was theft, which was odd as no damage to the locker was reported. I’ve lost all trust and respect for the postal service!!!

I would give negative stars if possible - Auburn, California post office is a failed institution. First, they've drawn an imaginary line that they won't deliver packages past. Next, when the parcel lock box is full they return packages to USPS instead of attempting delivery the following day even though the package is not available for pick up until the following day. It averages one hour including drive and wait time to go pick up a package yet they won't deliver the package 0.1-0.2 miles past the imaginary line.

** at 4601 S Cottage Grove is the absolute worst with her attitude, both verbally and nonverbally. The office is beyond scarce with materials, unlike other post offices so it was unnecessary to be dismissive and nasty while less than informative about a simple question as, will you assist me in sending a certified letter?! Because I had a folder with me, she was unaware of what I was sending and quite presumptuous. Instead of asking if I was ready to send or needed materials, she snidely commented “ok, well grab a envelope or something over there and when you ready then I’ll give you the form to fill out." Instead of engaging further I left. I get that some customers may make her job hell, but don’t take it out on everyone. Or quit/retire!

Was sent an email saying my item will arrive by November 9th 9 pm. It is already November 11th and they are closed for Veterans Day so won't receive my product until well past the date they told me. Such a trash company.

Priority Mail is not what it used to be. A few years ago, maybe 5, Priority Mail would be delivered at the worst in 3 days. Now, the priority mail USPS envelope I sent from Arizona to New York took 8 days to deliver. The return mail from that same person with a prepaid USPS Priority label and envelope took 9 days to get from New York to Arizona.

I am waiting on a package from another country. I got a tracking number on Sept 3rd saying my package was in transit from Chicago, Illinois. It is now Sept 9th and USPS can’t tell me anything other than it left Chicago. How is it possible that USPS can deliver a package but have absolutely no idea where it’s at? I hate when anyone ships me anything through USPS. It’s guaranteed to be late and be lost.

It is impossible to get fair comp for a claim, reach anyone, or get fair service. The goal of this program is to provide $$ to those undeserving of it. Like any other government program, the private alternatives are incredibly superior, and on the same price level. Expect to lose money and time when a package goes through USPS.

I just don't understand how you order something and the tracking shows it's in your town (mid-Michigan), then the next day it's in Phoenix, Arizona when it was coming from Ohio. The post office is just useless. How does Amazon get it here in a day or two, and it takes the shitty post office two weeks.

In a world in which every single delivery service is upping its game you can steadily rely on the fact that USPS will update nothing! They have no customer service, there is no photo associated with your delivery, and they couldn’t care less. It’s by far the least reliable delivery service and should just be done away with already.

My package went from Cali, to TX, to FL, 20 min away from me, then went to AZ, back to TX and now it's in Puerto Rico. What the hell, this is why nobody wants to use the postal office anymore, it's no good

We have very bad experience with sending a large letter overseas. Clerk could not locate country of destination. So document was shipped to neighboring country with way too many stops, stayed in neighboring country for a week and came back to New York, only there it’s 3 stops. Made it to Indianapolis and all the sudden was shipped to Chicago, now back to Indy and who knows where it circulates now. It has been 6 weeks, letter was sent registered mail promising 4- the most 6 weeks and now it’s going on more like 2 may be more months. USPS agent were not helpful and even rude.

As a pkg delivery company, USPS is a glacially slow pathetic joke. Pkgs I'm expecting frequently get stuck for days at their distribution hubs. I have an item that tracking shows got in town on Wed. Today is Sat and there's no indication it's going to be delivered today. Absolutely pathetic.

Send a package to be delivered before someone's birthday. Even paid the appropriate fees to assure it would arrive on time. I'm in Missouri and I was only sending it to Minnesota. But for whatever reason they decided to send it all the way across the country over end of Virginia to come back this way to get to Minnesota. Obviously not making the date I paid for, but yet you're expecting me to pay the full price for services that I didn't get. This has been an ongoing problem lately and I literally could have drove the damn thing up there a hell of a lot faster. I will be expecting a full refund on this purchase cause there is absolutely no call for it to go all the way east across country to go two states away from me. That's just absolutely stupid and ludicrous and if it is human error you seriously need to reevaluate the humans you have working for you. If it's AI you just flat out need to get rid of that AI bullshit

This office is a joke. The item was received at the office at 5:43 am on 10-25-2025 and went out for delivery at 7:09 am same day. The carrier DID NOT LEAVE A PINK SLIP, due to what I was told, she couldn't leave it at the box. I went 5 days later to pick up the package with the info posted online. "On 10-30-2025 at 2:50 pm package held by carrier as delivery address is incorrect or incomplete. Please contact the carrier to update your address info." I went to the office and they couldn't find the package. Called the carrier and she didn't have it. The office person told me that it was sent back, WHAT? NO PINK SLIP, NOT HOLDING IT FOR ONE DAY, PER THE INFO POSTED ONLINE. Sorry, it was sent back today at 10:30 am.

On October 17, a box was mailed priority to Hawaii. It arrived at San Francisco Distribution Ctr. on October 21 and was in transit to next facility on Oct 25. Since then, no updates. All parcels are supposed to be scanned at every stop so where is mine? It is Oct. 30 and there have been no other scans. Since it is Priority, it should be moving the fastest way possible (by air to Hawaii) but now I think they may have put the box on a ship, which means it will take a lot longer, or maybe they lost the box. If it was received at the Hawaii Dist. Ctr., it would have been scanned. I have been told by an employee that at least once they have opened a shipping container they received by boat and found Priority boxes in it.

Absolutely POOR SERVICE! It’s been 4 days since a first class letter left headed to my address and still hasn’t arrived. It only had to go 135 miles. You pay damn near a dollar for a stamp and it still takes longer than walking there and getting it myself! I worked for the post office for 10 years whatever happened to 1-2 day service? The mail will not be used again.

They lost my package that costs $2500. These people are so in the clouds. They do not what they are doing and they are rude. I will never in my life use this incompetent courier service ever again my life.

I'd give negative stars if it was possible. I've never dealt with such an unprofessional "company" in my life. Our household is missing so much mail! My dad was supposed to receive a check from the Department of Treasury and IT NEVER SHOWED UP. It showed the image on Informed Delivery but never made it to the house. Their answer was "You're going to have to have the treasury department send you another check. There's nothing we can do." And we all know how likely THAT is going to be. Also, 9 out of 10 of our packages end up lost, damaged or extremely late. USPS takes absolutely no responsibility or accountability for their screw ups. They are able to not do their job, or do it poorly and then everyone else gets to deal with their stupidity. Absolutely no accountability. I've never been so disappointed.

I sent a package via Priority Mail to Puerto Rico. It was supposed to arrive in 4 days. The package was traveling from office to office in Philadelphia for a week. Now it's on a plane that has been traveling for a week and hasn't landed yet because I have no information about the package. Terrible service. I'd rather stick with UPS.