USPS Reviews

An international package landed in Sarasota, FL and was misdelivered. It says so in tracking. USPS opened a case twice, then closed it. I just got off the phone with a USPS agent and she says that it has been declared "lost". The Glengarry Post Office in Sarasota claims that there was a mistake in scanning and then they corrected it to my home address. USPS Informed Delivery still shows that it was delivered to "front desk/mail room". They have no way to find out where that is. Someone, presumably from the Glengarry Post Office, delivered it there. Once the package is declared "lost", USPS has washed its hands of it. Along with many other people serviced by Glengarry, I wrote a review on Google about the local carrier (not my regular guy, Luis -- he's great) putting an attempted delivery slip in my mailbox, even though I was home, and driving away. This happened 3 times.

I paid for overnight shipping, and USPS completely failed to deliver on time. My package was marked “on the truck for redelivery,” yet it never arrived. I even went to the post office to pick it up myself—the day after getting out of the hospital, with strict instructions not to drive—because I urgently needed the package. To make matters worse, USPS refuses to issue a refund since I picked it up instead of waiting for another failed delivery attempt. This is completely unfair. I paid extra for overnight service, and they did not uphold their end of the deal. It’s unacceptable to offer an “overnight” option that doesn’t actually mean overnight, especially when there’s no accountability or compassion for customers dealing with real-life situations. Do better, USPS.

Hate having things shipped USPS. They constantly lose my mail and now have Rx glasses touring Dallas! If we didn't do our jobs we get fired, they just get raises. I swear USPS couldn't find their butts with both hands.

I am and have been a regular customer of USPS for a long length of time and have been truly disappointed in the service especially when paying the fee for 2 day air deliveries for important deadline deliveries especially Oakland CA Processing center. Things often get held up and even lost A LOT. I am disgusted and would like them to get it together.

I paid for 3 day delivery of Halloween costumes for my grandkids, one state away. The package ended up across the country, sent there in error. The package then had to be shipped back taking many extra days. I cannot get a refund. My grandkids did not get to use their costumes for a party. This is unacceptable. How hard is it to ship a package to a nearby state???

Issues, delays, held for weeks for "potential postage assessment." Having to refund customers due to packages arriving after 4+ weeks. They need to get their ground advantage procedures looked at because most small businesses rely on them for lightweight small packages, but they are holding them for no reason lately and delaying them. Scared to use them again.

My package was supposed to arrive between October 3rd and 7th according to eBay. According to tracking, as of today, October 23rd, I still don't have it. It has gallivanted around the country in a random way. Customer service says that they don't have to deliver it by any particular time. It could be a month late and they don't have to give a refund or any kind of money. If I was late on my PO Box I would get fined or get kicked out of my PO box. Any mistake I make with the USPS, I pay for, but they are not going to pay for any of their mistakes. I shipped another package to A customer and they returned it because they said it was all scratched and damaged from shipping. I haven't gotten that one back yet either but I'm curious to see what it looks like because I don't see how it could have gotten scratched up unless they played football with it and kicked it around the warehouse.

I hade a really bad experience at the Fruit Cove P.O. today. I went in for a refund because my next day delivery took 4 business days which cost me money. It was about 3:25pm. After waiting in line the employee informed me the person that can handle the refund was at lunch and I needed to wait. About 40 min. later she finally came out to her booth. The employee informed her that I needed a refund. She rudely told me she could not help me because she had no money.

I think the postal service in general is a failing system for the people. They claim to be a provider of mail services regardless of profitability right? So why the constant price hikes and slower deliveries. This is company needs an infrastructure remodel. Making it affordable to send mail. Trash company. Pony express was moving faster and with more care. Note: this page will not allow you to click recommend or not. So yea. I DO NOT RECOMMEND, just don't have a choice. This is why we are exploited as customers.

They raised their prices for even small packages by such an extraordinary amount, the first week of October - - "for the holidays"!!!! The tiny profit margin I count on, in my little business, has evaporated. And packages are never, ever delivered on time. That date on your receipt? The one the says when your package will arrive to its recipient? Meaningless. So we're paying more (a LOT more) for inadequate service.

Well I get mail delivered in other states. In Palm Coast Florida your packages absolutely get delivered. The question is to where? Everyday messages on neighborhood about delivered to where packages. Stand in line at the PO off of Palm Coast Parkway. Chances of them finding your package are slim and none. First response “it was delivered”, lol to where? Then they cry in their beer about it being somebody else’s fault. Supervisor/postmaster resting up for the weekend.

USPS finest, look at this nonsense! I'm in Coconut Creek, next door to Pompano Beach. So the package arrived to Miami, then transferred to Pompano Beach office, then back to Miami, then back to Pompano again...hopefully they will find my address today..... The other thing I'd like to mention, most of the time there is no ETA marked, only after I already received the package...

Anna post office is absolutely terrible at what they do…I’ve been waiting for a vintage sweater to arrive only to be notified that I was supposed to pick it up in person the same day and while I was busy moving to a new house they ended up sending it back but didn’t notify me that they were sending it back to the original owner till 2 days later (now I'm out of $70). I'm glad I moved my mail over to McKinney/Frisco post office (PS I hope Anna post office gets shut down permanently and that customers get their mail moved to a more reliable office)

Where should I start? A package from France was being returned to me... I shipped it 7.7.25... it was refused on 8.8.25.... it has been within 40 miles of my home on 9.11.25... but had since been in an endless loop.... Dallas...Chicago...New York... there is No one who can stop the package... it just continues its loop.... today is 10.14.25..!! NO ACCOUNTABILITY!!!! They are a bunch of **!!!

We go a week or two without receiving any mail. And when we get our mail it's over a week old. It's very frustrating not receiving our mail on time. What's going on? If the mail carrier doesn't want to do their job then find someone that will.

Frequent delays in delivery for unknown reasons even I've paid for priority. I'd rate it Zero stars if that were possible. I reside 10 minutes away from local post office yet it takes 12 hours for delivery to occur. Make it make sense. Service has just gotten progressively worse throughout 2025.

Three shipments in a row and you couldn't get it right. Said you would deliver on a Saturday, but not get the package until Monday or Tuesday. If you say you're going to do something why don't you do!! The packages are important in that it helps with anxiety and discomfort and sleep. Why don't USPS close your doors and let UPS and Amazon handle it! USPS SUCKS!!

I am so sick of walking out to my mailbox to find it stuffed with 4 packages and mail. I'm tired of getting my stuff broken and bent. Stop being so lazy, get out and walk to the door. And don't throw them either. I have cameras.

I was cleaning the mailbox when they left me a notification saying “sorry we missed you. Reschedule.“ I scheduled a bunch of items from Amazon for today and we’ve been home all day. Now I don’t have what I needed because they don’t want to lift a few boxes

On 6/5, a $350 package from EBay was mistakenly delivered to my old address. I had signed up for USPS forwarding to my new address. I called the Bluegrass USPS. An employee called me back and said she had received the package out of my old box, and forwarded it to my new address. I never received it. I called the USPS about ten times, and never got anywhere. I did everything I was supposed to do from my end- filed missing mail claims, which were always denied, and then appeals, which were also denied. I sent handwritten letters to different USPS offices and never heard back. This was 100% on them, and I wasted countless hours of my life filling out forms, on hold with their phone lines and researching what steps to take. This was completely unacceptable and I am out a lot of money because of their mistake.

I put a hold on my mail because I was going on vacation for two weeks. I asked to have the carrier resume delivery the day after my return. After I returned, I waited for several days and did not receive any of the mail normally delivered over a two week period including my weekly magazine ($350 annual subscription). I filed a missing mail form online twice, and was subsequently contacted by a customer service rep each time and told that there was no mail being held at the local post office. I can only conclude that the post office has managed to lose all of my mail for that two week time period. Incidentally, this was in zip code 53223 and the address was the Villas at Foxwood apartments. In the past, I have received mail not addressed to me in my mailbox, usually a couple of times per month. Also, several times the post office managed to damage or completely destroy a mail item, such as a magazine. I have lost all trust in the USPS!!

Horrible all around. Can't speak to anyone to get help. Package said arrived yesterday and it's still not here. I called customer support, the AI does not work. It waste your time. The system for fixing customer issues does not exist. They just don't care. It's horrific to spend money on an expensive product and it to just not arrive

I live in CA95120. In the past six months, letters from other families often appear in my mailbox. If it happened only a few times, I could regard it as a new postman and it is worthy of forgiveness, but if it happens frequently, it means that there are major management problems in the post office. Recently, the post office texted me that my prescription had been delivered to my mailbox. But the mailbox was empty. When I tried to track my prescription online with the post office, they asked me to create an account and fill out a bunch of information. Then the website said that lost mail can only be reported within 30 days after 7 days. What the hell?

Unfortunately whoever runs the United Postal Service needs to find a new job in a warehouse somewhere because just like in a warehouse, USPS loses everything and is never on time. My packages stay at the same location up to 48 hrs sometimes. They keep raising the cost of mail but continue to get slower and slower.

This is the worst service I have experienced my entire life. I lost a certificate that will cost me $500 to replace. I almost got a heart attack before my passport and other important documents were returned. I mailed some documents oversees for interview. We ended up cancelling and rescheduling the interview because the priority mail I paid for spent three days in the US and they said it left the US and that was it. Never heard anything for 12 days now. When I call customer service I wait on the phone for sometime only for someone to come to me stories that don’t make sense. “ We will put in an inquiry and it will take 12 business days”. I spoke to one and he literally told me it’s life nothing is guaranteed.

The worse postal service I've seen, I paid for international express to get my stuff very quick, instead getting frustration and waste of my time, it took more then 2 weeks or so, which has no since paying for express to get regular shipping, this is the first and the last time using this service, I rather paying over $100 and getting my stuff at time then wasting my time and get me frustrating. The service is sucks.

Consistently late and delayed. I don't know what happened to USPS but whoever is currently in charge needs replaced. I will now search for any other delivery service to use besides USPS. I will also rethink purchasing from a store that ships with them.

If I could give negative I would. Why is it that a 2 day package takes 2 weeks to deliver and God help you if you think for one minuite you can get a refund even though it's guaranteed. A package leave Birmingham Al, after it sits in the Birmingham distribution center for 4 days. Heading to Colorado and it leave Birmingham and goes to Boston where it sits for an additional 3 days before starts to head to Colorado where its been in limbo for an additional week +. This is not something new, it happens like this all the time. I refuse to let USPS get an additional $ from me ever again.

This is the worst operated business in Georgia. No customer service if that’s what you call it. They get your package and hold it for another day. Too lazy to do their job. I wish businesses would use someone else to send your package. Usps is always late for some reason.

I currently have a package that's taking a tour of the USA. I live in Pa. The package left CA. Went right by my place to NJ. Then went to Essex, MA. Then by my place...Again. Off West to Indianapolis, IN. My previous package was mishandled as well.

USPS is the worst. Never delivering stuff on time. Losing and damaging multiple hundred dollar packages. Absolutely the WORST shipping service. They need massive re structuring. If I can avoid using them I will. Sent a package out to a buyer on eBay, been sitting for 4 weeks now, customer service is a joke, no answer as to why. Sit on hold 45 min to be told that I have to wait for a letter to find out what my options are for my $400 package that’s in limbo? I have to trust that I’ll get snail mail from them to find a resolution? Absolute joke.

Sept 18th ship priority mail, 5 days later in same city, this outfit put out an advisory stating some pieces would be delayed and this is supposedly normal so we all are supposed to believe, but really, they are holding mail now without explaining, making it work for them not us..and from the explanation at the post office the other day, several distribution centers are permanently closed, and there are only 5 in the entire USA now for mail processing…Dejoy left a shipwreck and from the talk with current USPS employees they say the system has been gutted..One step away from dissolution?

Explain how a package can make it all the way to your local Post office and next thing you know it's been mishandled and sent back to some other Post Office and takes many more days to be delivered. Even with Priority mail

USPS is supposedly upgrading their automated systems. If we thought they were bad before, they're absolutely horrific now. It appears they have changed their departure process as far as pickups for mail. Now they only pick up once a day at 6:30 a.m. where I live. So that means, when I bring a package in and send a priority, it won't go out until the next day, so we've already delayed a day in shipping time. Now, a critical package for a car repair on a unit that is needed for my vehicle to pass inspection is delayed. It was brought to the post office on Monday and was to be here today, Thursday. However, it's been bouncing around the Distribution Center for going on 3 days. Apparently paying for priority is useless.

Have had multiple shipments from them. Every time there is a promised date for the Delivery. One of my orders a fragrance came in with the atomizer popped off the top, leaked everywhere and the time of delivery got delayed 3 times each by 2 days. I was told 3 day shipping and it was almost 2 weeks till I got it. The packages are not handled with care. All of them have taken many more days than they should have. I do not recommend using them. They will break your things and their promises.

I am extremely disappointed with my recent experience with USPS. On the day they claimed to have attempted delivery, I was home all day. Yet there was, no knock, no doorbell, no notice. Instead, my package was marked as an attempted delivery. To make matters worse, the tracking update stated another attempt would be made, yet when I called, I was told I had to pick it up myself. That is not only misleading but completely unacceptable, especially since I am currently injured and unable to walk to the post office.

USPS is horrible! We have experienced missing packages, mail opened BEFORE it was delivered, vacation Mail Holds NOT HONORED, and "someone" at USPS changed TWO things on our Informed Delivery online account -- the spelling of my FIRST NAME and the settings of our Informed Delivery notifications without our knowledge or consent! Most recently and just this year alone, we have had THREE (3) Mail Holds IGNORED by our letter carrier -- during our absence, they placed prescription medications in our CBU during hot summer months and the gel caps MELTED. I have reported each and every incident, which might explain why "someone" at USPS decided to change our Informed Delivery notifications while we were out of town! They were trying to hide their incompetence while we were gone, and they continued to shove mail AND prescription medications into our CBU! This is completely unacceptable!

Extremely arrogant and condescending lady (her name is Kathy). This woman should not be answering phones or interacting with customers. Called inquiring about the status of my package which has not changed for four days ever since the label was created.

Service STINKS!!! Had a package shipped from Houston TX to Detroit MI, rec'd by USPS Sept 12, as of Sept 21 no delivery date. And they keep raising the rates for even worse service. You expect less from the usps and they never fail to not deliver.

Shipped a package Priority Mail to Kopperl, Texas. Sat in Jackson MS 4 days. Then went to Memphis, Dallas, Ft Worth, Dallas then back to Ft Worth. Shipped 9/12 now it's 9/20 and sitting in Ft Worth. Bums.

I don’t really need to write a review to tell you how bad they are. You can look at the rest and see. I paid for priority shipping twice in the last two months. This time is basically the same as the last. It’s supposed to arrive in 1-3 business days. I ordered last Friday. USPS received the package on Monday and it is now Friday again and the package is in the exact same place it was on day one. It hasn’t moved. Once it does, it will arrive Wednesday at the latest, which will be 9 days, which is significantly more than 1-3 business days.

I had a problem where my new apt. mgr. had my (year long!) residency address as "vacant". So a package that should be delivered correctly was instead on its way back to the sender. That problem was resolved quickly but unfortunately, it was too late to intercept the pkg. I had the great pleasure to work with Customer Service Agent Ms. **, who I cannot speak highly enough of! Her calm, professional abilities & kind friendliness made this unfortunate little incident less of an annoyance. I sure did appreciate her service today!

Normally they are good and trustworthy but not always. I will never forget the time I lost $1,750 with extra paid on insurance and signature delivery. Someone at the Houston Texas post office never got the signature that I paid for and package seems to just have been stuck in the door and left was my guess. I lost the money and the gold coin from what was laziness and then they even quit answering the phone. Still showed out for delivery even after 1 YEAR.

The gripe is for business services. Tracking, unreliable. Reaching someone on the phone at my local office, unreliable. Schedule daily pickups, very very unreliable. I can go on but not showing up on a daily basis is what aggravates me. I run a business and I ship 6 days a week and rely heavily on tracking updates.

I am really fed up with the POSTAL SERVICE. It seems like whenever I have a package, if it isn't my regular mail carrier who delivers it, then these other employees always mark my package as delivered when they were nowhere near my apartment. This is the 4th time this has happened to me and each time, which is ironic, I had a food delivery or grocery delivery coming, I always got my food and grocery deliveries at the times they claimed they delivered my package. How is it that they are able to keep marking packages as delivered when they weren't.

I have a community mailbox. My mail is NOT delivered to my actual house, it is delivered to a locked box located with other locked boxes. 7/2 of this year, a bathing suit is “delivered” but not in my box. I call my local postal annex. I’m told my mailman was on vacation so the person covering probably stuck it in the wrong box. Which I can actually hear a voice in the background say “Oh, I probably stuck it in the wrong box oops, hee hee”. That’s not my problem; incompetence of your employees is not my fault. The solution was to file a form for reimbursement. Which I did and I have heard nothing.

It's been a while since the first. Went in to do business. The shorter male was rude. I told him if he hated his job maybe he should find another one. He started screaming that he didn't know me and demanded that I leave. The postmaster witnessed it all. I asked if he stood by that. He said no and apologized. He said nothing to the clerk in front of me. It has been probably a year or so. Since the second indecent. I went in to do business. The taller male clerk was working, my southern upbringing taught me to say, "Hey, how are you doing," etc always!!! In the middle of saying how he interrupted and said loudly 'what will be?' I tried again in the middle of how he again almost screaming, "What will it be!?" I didn't say anything other than my business.

Treated with a smile every single time I come in, love this post. Great post office and great customer care. Very friendly and informed help with packaging and rates. Won't got to another post office because I've been spoiled here lol.

USPS is NEVER my first choice. I refuse to use priority shipping that costs more to ship and adds several days to the delivery. Even if I ship something that is only 2 hrs away I use UPS. At least I know it will get there on time instead of sitting a usps hub for days before forwarding the mail to its destination.

Conestoga PA post office is terrible. Should just be shut down. They suck. They steal. They make up extra postage due amounts. Very terrible post office lady that thinks she the queen is horrible to deal with. She always acts like she's doing you a favor when she really just makes everything more inconvenient. Think her name is Shannon In case you have to deal w/ her.

Been waiting on a package. Checked for updates and saw this?? It's crazy how can my package leave Atlanta at 10:32pm and be scanned in at Athens facility at 10:33pm?? The updates are a joke and packages are randomly left on porch. No knock no concern about rain or possible thieves.. Do better USPS.

Place order with Menards. Delivery date was September 9th per USPS. Followed tracking. Sat in Pennsylvania for 2days, on the 9th it was in transit. On the 10th it arrived in Youngstown, Ohio at 3am. Then shipped to Canton, Ohio. Now at 11:30 am it is sitting north in Akron, Ohio with no arrival date. No wonder USPS is broke. They need to let FedEx, UPS, Amazon take over mail service. They make money and deliver on time. And 78 cents to mail a letter and employees dress and look like bums

This is by far the worst Postal Service in the USA. I've overnighted things on several occasions and nothing has ever made it on time. I always get my money back but lose in other areas. I suggest people use FedEx or UPS. Never using this service again in life. It's currently 8:10 pm Sept 9th.

How can I receive my parts tonight by 9:00 pm. When they are still in Atlanta 2 1/2 hours away from me. But I guess when you work for the government you can do whatever you want to do. USPS you don't have to lie. If there was zero star you would get minus 100 stars. Good job not.

On 08/18/2025 I shipped a package from the West Salem, Oregon post office. I paid $24 and change for shipping and insurance. The ETA was 09/02/2025. As of now, 09/08/2025, the package has not been delivered. Tracking just says it's late but in transit. Duh! I tried to contact them via their website. They do not seem to want to be bothered as I was unable to contact them. I gave up after a half hour. I do not recommend using USPS if you need punctuality or efficiency.

USPS has got to be the most inefficient government service in existence. They send packages in opposite directions of their destination, hold packages for multiple days then deliver to the wrong addresses. If I had a choice in shipping during an online purchase I won't choose usps ever.

Don’t expect something on a certain day because it’ll literally be a week later after the delivery date. Your package can be coming from Chicago. It’ll still take a week and a half to make it to Milwaukee. It’ll be in Oak Creek for 2 days just sitting before it get to you.

I am writing to express my extreme frustration with the Lakeville Post Office. This isn't the first time they've been belligerent and treated my mail with complete disregard. My latest issue involves a package that was marked as 'delivered' but was nowhere to be found. After I contacted USPS customer service (844-637-1509), an investigation was opened. I received an email from Supervisor Taramattie **confirming that the package was indeed misdelivered and is now considered irretrievable. The carrier went back but could not find it, and there is seemingly no accountability for the person who received my package by mistake.

Was told that my delivery would be delivered today, and of course it's not. I obviously tracked my package to see what was going on. Mind you I live in Central Wisconsin. Why does it say it got to Frankfort Illinois, then flew right past me and went to Grand Rapids, Michigan, just to go past me again and go to Madison. Now it's just been sitting in Oshkosh with no updates. You could've dropped my package off on the way to Michigan.

A package, 3 boxes were delivered by my garage door. Very dangerous. Open the door, it would off hurt someone. I never had that kind of delivery from any company. The delivery name is Refael **. And the reception is Dawn P.

To Whom It May Concern, I am extremely frustrated with USPS service. I do not typically use USPS personally, but others do, and I have had multiple packages lost or stolen in the past. Most recently, my attorney sent me important documentation via Priority Mail on August 28, and it has still not been delivered to my home. I filed a report, but I have received no resolution or meaningful updates. When I called customer service, I was told my package is not lost. However, when a package cannot be delivered by the guaranteed date and no one can locate it, that is the definition of lost. This has caused me significant stress and inconvenience. USPS must take responsibility for mishandled packages and the disruption it causes to people’s lives. Right now, it feels as though there is little to no accountability.

Trash. Don't use them. They never show up on time. It's always a problem with them. I can never get my stuff on time. I always have to wait till the work week to get my stuff. If you thinking about using them they are trash.

How do I give this ZERO Stars! The USPS is pathetic... People are stealing within the Postal System!!! I sent a Birthday Card containing a gift card in a padded envelope from Accord, NY to my sister in Salem, OR. I took it in personally to the post office and handed it to the clerk who stamped postage on it. It got to my sister a week later and put in her "locked mailbox"... The envelope had been opened, gift card stolen and flap tucked in (not sealed). I filed a theft report with both the USPS & FTC. This is CRAZY... Used to feel the postal system was safe! Trump needs to see all these 1-star complaints and maybe outsource this!

Out of 3 packages this week, 2 are Mis-Sent, they were at the final destination to get sent to the delivery carrier of course, USPS sent them 4 hours away, though to a completely different place they shouldn't have. One went 4 hours away, the other went 2 hours away. How is it at the last destination to go to my local post office to get delivered and they send two of them in different directions? How? How is that possible? How can you be so incompetent? Don't bother calling USPS, customer service representatives have no clue what's going on and all they do is make excuses.

Mailed a 6x9 envelope Priority Mail on August 25th. It cost over $10. It arrived today, September 5th. It took 10 business days. And updates on website stopped at August 29th and only said delayed.

Whoever is managing the Copperas Cove location seriously needs a reality check. Every interaction I’ve had with him has been unpleasant — he’s consistently rude, dismissive, and completely unprofessional. The way he talks down to people and brushes off concerns is unacceptable, and it’s clear he knows exactly what he’s doing. It’s manipulative, and frankly, it’s bad for business. If I had the option to take my business elsewhere, I would in a heartbeat. You all need to either retrain this manager or replace him — because right now, he’s the reason your reputation is tanking.

We are unable to receive our mail in Brunswick GA. Informative mail sends emails with tracking numbers and pictures of our mail and the P.O. does not deliver it. When we go to the P.O. they say they don't have it. My husband has been waiting over 10 days for his medication that was sent signature required mail, it says out for delivery. Even though the P.O. says they never scanned it in. This has been happening all over Brunswick for months! Packages and mail not delivered and careless postage handlers. What should we do?

Priority mail is a scam. 2 to 3 days became 7 days because it has to go through regional centers regular post offices, sorting centers, and each one takes hours if not a day or two. Now that it's almost 13 bucks, actually, even if it cost more than a postage stamp, it would be a rip off. What happened to the post office of days gone by when a friend could send a letter from a couple towns away and I would get it the next day? Gone!

Any private business that performs this poorly consistently would be out of business. And for this terrible level of performance, the rates just increased significantly. My local Post Office opens late more often than it opens on time due to staffing issues. Whoever the Postmaster General is should be fired immediately.

I just wanted to notify the public that "Certified" mail means nothing if sent through the USPS. I sent a large envelope to my daughter, who lives 3 hours from me on 08/12/25. I knew I would not see her before her BD on 08/15/25, so I made the stupid mistake of sending a 8X11 envelope "Certified" to her with a birthday card containing $50 cash, a car title, and a Gold Triple A card in it.

I have had two miserable experiences with the USPS certified mail system. I mailed an original manuscript several months ago from Central CA Coast to Ohio. It took more than a few weeks to arrive with constant delays and no assistance from any one in customer service. Then recently August 18th I sent a certified letter from CA coast to Elmira NY. It is now Sept 3rd and it still has not arrived. This is a powerful suggestion that if you have anything important to mail…. take it to UPS. They deliver on time and are available live at the customer support number.

If I could rate minus 5 stars I would. I live in Far Rockaway Queens. The carrier service is incompetent, disgusting and just downright unethical. I never would've imagined that a once trusted establishment like the USPS, once held in high regards would turn into a national disaster. I never get mail that I truly need that's important. Just advertisements and excuses and ridiculous complaint numbers to follow up on their nonsense. The government needs to intervene.

I love my post office! Service is great and I always comment to friends who are complaining, that the post office has a lot of mail and some mistakes will be made. Today I could not get a label printed because the printer was not working. Apparently, it has not been working in the lobby for some time and now not working at the desk. Please give your employees the tools they need to do their job.

Incompetent lazy rude and always loses packages. Horrible. Hope the USPS gets their shit right. Come on. Learn how to do shit. They suck. I hate them losing my shit constantly. Ship stuff with another carrier. They don't deserve to be in business.

On the 25th my package arrived in Seattle. Usually from Seattle the next day it is already in my city and I receive it. It is almost the 30th, but for some reason it is still lying in Seattle. What is happening, why is this happening, why is the post office working so terribly and this is not the first time. Very unhappy with USPS service!!!!

USPS is awful. Their customers service does not try to help you at all. They will transfer you 12 times to people that have nothing to do with the package. I ordered 2 day shipping. They sent my package and it was scheduled for delivery the next day... however, instead of shipping it to me, they sent it to another state TWICE. It was my dogs life sustaining medication and I told told the rude, awful representative this she said that there was nothing she could do. Then told me it was my fault! It is on auto ship, not my fault whatsoever.

I forgot the name of the woman that waited on. Me but she greeted me with a smile and a hi and what she could do for me. Her clerk number was **. She took care of all my needs quickly. And professionally and thanked me and told me to have a beautiful day. I hope I get her next time. Very very nice lady.

I always hate seeing USPS on my tracking info. I always know I’m not going to get my stuff on time. I really wish companies would stop using them. My packages get bounced around to distributor center to distribution center. Sometimes going from the city where it’s supposed to be delivered to an entirely different state. Unacceptable.

This is a horrible mail service. I've had multiple issues with them for returning my packages back to the sender because of my address, even though it's the correct address. When I ask for help, I get nothing but, "Oh Sorry we can't help you because of protocol", which I understand but to return to the sender without emailing back or helping out the customer is ridiculous. Very unprofessional and wasteful. They need to learn how to manage packages better instead of losing them.

I am sick of the USPS in general. First they lose the important document my sister sent to me from Florida to my home in Oregon, not once but TWICE! So they tell her to resend it certified by priority express ($20+) to make sure this third attempt gets to me, and they told her it would be here to me in “two to three days” (because of the weekend - it was mailed on Thursday and they said I’d have it Monday). Here it is Monday, and today I find out it is only in COLORADO! So, it looks like another two or three days…. And I am not very confident it will get here at all. It will probably end up in a dumpster in Colorado, or somewhere else between there and here, just like the other two times. USPS totally sucks!

The post office accepts parcels and charges for shipping, but returns the parcel after a certain period. The parcel that was supposed to be delivered to Ukraine does not leave the USA. I spent more than $500. The post office owes me this money. They know and do not say that your parcel will be returned. This is fraud.

Updated on 09/03/2025: NOTE TO READER: I am giving them 1 star because you have to give a star rating to post a comment. But don't get it twisted, they don't even deserve that. They are, once again, almost a month late on getting my packages delivered. So here's what I'm going to do in response. Until I get a phone call from someone, anyone, on how to resolve this issue, I will be posting about it on every forum, social media platform, and comment section I can find, dropping to lowest ratings I can. This will happen once a day, until someone mans the hell up, and helps me. Your move USPS. So new update! I shipped it from Fort Wayne IN to NW Houston. I just got an email saying that it's back in Indy! WTF USPS?!?! It has already been to Dallas! Why would you ship it back?!?!

Another package mishandled by Columbus Distribution Center and mis-shipped to another distribution center that is now being redirected but hopefully not back to Columbus. Package originally scheduled for 17 August delivery but is now 23 August with no updated delivery. USPS should be privatized.

After seeing my package delayed I contacted customer service and instead of the representative assisting me she put me on hold then returned acting as though she could not hear me. Next thing I know my package is being returned to sender.

The USPS has become the absolute worst delivery system in existence. My local post office people are great. That’s the only reason I gave two stars. Unfortunately, the system broke when 8 or 10 yr ago when Mr DeJoy took over as postmaster general. Priority mail used to be a superior service. The promise used to be 2-3 day delivery. I am waiting for a priority mail package right now that originated in KS and took 3 days just to get out of that state. It then took another 2 days to get through MO. I live in upstate NY. In 6 days, it’s finally gotten to PA. This is PRIORITY MAIL that costs extra. I’m guessing it will take 8 or 10 days to get to me, if I’m lucky. In the meantime, the idiotic system keeps telling me the package is late. Wow! As if I couldn’t figure that out. Why would anyone use USPS any more unless there’s no other option?!

Ordered item and a day was told it would be delivered in 4 days. 4 days came and went, used USPS tracker and was last scanned leaving facility 9 days ago. Am now told it will arrive 14 days from it arriving at original facility with still no other scans. Also being told to wait 17 days before being able to file a claim.

They have apparently lost my package. It was mailed on August 2. The first person I dealt with (over email) said my package never made it to Denver where I am located. Excuse me??? It was scanned in Aurora AND Denver and then nothing after 8/8 on package tracking. Did they even check -- doesn't appear so. I had to file a Missing mail form and I have NO confidence I will ever see my package.

Ordered an item from eBay. Was shipped on Thursday and scheduled for delivery on Monday, it’s Thursday again and still no package! It was less than 350 miles away. No word, no update to tracking number, called and they have no idea why it’s delayed! ABSOLUTELY INCOMPETENT!!!! If you are a seller on any site, please use FedEx or UPS!! If you are a buyer from any site, ask your seller to ship it FedEx or UPS!

Where do I begin, my mail lady is a grumpy woman who hates her job and everybody on her route knows it. My informed delivery mail only sometimes reaches my box. When ordering something online the shipper mails immediately with tracking and even if it's only 1 hour away with paying the priority cost it takes 4 days not 2-3 as advertised, USPS is a total joke. Please privatize asap. Make the post office accountable again, these people do not want their jobs.

Too bad there isn't an option for zero stars. USPS is a joke, and shouldn't be allowed to operate anymore. There's plenty of better, and more reliable options. A trained monkey could do their job, but they've obviously lowered the bar.

I had a terrible experience with the post office regarding Priority Mail and tracking. My package was out for delivery on 8/9/25, but tracking showed it was forwarded to another address. When I visited the post office, I was asked if I or anyone at my address had it forwarded—no. The clerk said the manager would speak with the carrier and get back to me, but I never heard from him. On my second visit, the manager said the carrier marked my house as vacant and sent the mail back to the sender.

An ABSOLUTE NIGHTMARE to be kind. No accountability. Misinformation from reps, and staff. Non-caring, and all around incompetent and messy! Slow to even get details on issues they've gotten complaints on millions of times just in general!!!! Why are they getting paid to mess around with people's lives with consequences????

They just “lost” my package again and tried to blame it on a storm. However their robotic response didn’t make sense because my package was already In Charlotte NC. Please find a better mail carrier. When it really matter ls the most. Your package goes missing.

The USPS must do better. I have 2 packages that did not arrive when estimated. One package was two weeks late (paid for expedited service) and the other still has not been delivered almost one month later. Sadly, the website isn’t updated with reliable information for the customer and the customer service agents often don’t have much more information about delivery status than what is available on the website. I am a small business owner, and I used the USPS because the rates were lower than other companies. These delays are harmful to my reputation with my customers. I now regret using the USPS.

Purchased a part on eBay. On Monday Aug 11th, it went from Chicago DC to Indianapolis DC, sat for 2 days down there, only 65 miles from my post office box. Friday, it was shipped from Indianapolis DC to West Palm Beach, Florida DC. How does a package to be delivered in Indiana end up in Florida?? Talked to 2 different people on Friday, neither one could tell me anything about the situation other than what tracking information was already posted. So USPS why do you pay these people to answer the phone for?? No wonder the organization is broke.

It's been crazy for years. To see packages travel all over the country and pass their destinations by days. Each sorting center or distribution has been horrible for at least 5 years. If it says arrive by Monday expect it Wednesday. Really that small box with anything sensitive will sit 2 more days in the heat. They don't give a damn. I have even had boxes left 4 ft from porch in the rain. We are not asking for anything new. We are not asking for perfection. We just want our stuff respectfully delivered when you say you're going to. Every single price hike was paid, you got all new trucks and ceo or post master gets a damn good check. Your welcome. Now do the job like it use to be done.

Milford, Kansas is a joke. Unreliable and would not recommend, avoid it. Don’t expect any help. Hours are not as posted. False information. I am surprised this office is still open. Worst customer service.

If you are using USPS to ship or receive packages use it at your own risk. They are not accurate with estimated delivery dates or time. If you have an issue good luck trying to get it resolved. Even if the mailbox is in an area that does not have gates and the delivery is on the weekend. The dispatch will automatically cancel the delivery and add a note that an attempt was made to make the delivery and you will need to wait to get it the next business day. When you call they just tell you that your only option is to wait. So again if efficiency, accuracy is paramount use another option other than USPS.

I received my package from USPS here in Warner Robins Ga and the package was opened and the product tampered with. This has happened several times which is why I don't use USPS. I was not aware the company I ordered from was using USPS. I will know better next time. It seem like these postal workers around here can just open people's products and get away with it. PMO!

USPS is absolutely horrible. This is not the first but second time the delivery drivers. Are you not paying attention? Or they are just lazy because I've had no issues with Amazon. It simple but I guess

I’ve lived in DC for a couple months now, have not got one piece of mail. I’ve lost credit cards, debit cards, tools, even when shipped to the company, we’ve lost multiple items. I don’t know if it’s a DC issue, but I’ve never seen the USPS this negligent. Our concierge and security personnel have talked to mailhandlers and has been nothing but headaches. We even have residents in our building that have lost very important information in the mail due to USPS negligence, a priority for this job should be able to be able to read and communicate. As I stated, though this is the DC USPS I haven't had as much problem in other states.

I even don’t want to give 1 star. It has a very bad service. We want to use priority mail to ship a new phone with the original package from California to Texas. The agent didn’t know this can go through the airplane transportation. They claimed the phone must go though the grounding because the battery. When I explained them the policy from the usps webpage. They said it is ok to use airplane with the priority mail. Then they charged us the priority rate, but asked us not to use priority mail box, asked us to use our own package, we didn’t know they would ship our phone through ground with priority mail rate. The package is in transit state for 5 days without moving. When I called them, they said my package has battery and had to go through the ground. Then I questioned why you asked us to pay priority mail rate. The lady yelled to me and hang up my call.

It's now 9:00PM on Monday 8/11/25 and I am sitting on my couch FUMING and looking out the window, because our mail STILL hasn't arrived -- AGAIN. Why can't our local post office (49001) deliver our mail during normal PO business hours? Or am I supposed to go sit down at the end of our driveway with a flashlight and a gun IN THE DARK just to get my mail?? Whatever happened to "Neither rain nor snow nor dead of night" blah blah blah?? This "midnight mail" delivery every Monday is BULLS--T!!!

I filed a complaint — simple as that. In it, I said that if they ever came back and acted like that again, I would call the sheriff to protect my mom and our property. That’s a reasonable boundary, not a threat.

Garbage company. I've been waiting about a month for my bike part. First try they sent it back to sender. I don't know why they can't even do their job properly. Everybody who works there is a waste case, bloody ridiculous, takes a month for a package, unreal

USPS TAOS, NM PACKAGE DELIVERY is unable to read, follow directions nor apparently care of where to leave package. They leave it wherever they feel like it. They are clearly lazy and will not take the steps to leave package per directions written on metal sign or to take few steps or drive to my locked gate to leave package there per instructions. Instead they actually left package AT the sign, unreal!!! Also, It is a hunt to find package as it is always sitting in weeds, dirt, rain or snow! And since when did USPS STOP Leaving slips in your mail box to go pick package up at the south side postal annex? That way you actually got your package!! Apparently staff does not want to be bothered at the post office "ANNEX" to give your package to you face to face. This is simply atrocious. And mail has been left 1 mile down the road at someone else's home whom called me, more than once. Or they put other people's mail in my box.

We have the laziest postal workers in all of Florida. Live in Spring Hill and the postal workers refuse to deliver to anyone on our street. Thank God I can order things most of the time and have UPS or FedEx deliver. What a joke that as much as they are paid they can just decide where they are going to deliver to.

We're stuck with an antiquated postal service. One time they delivered a package to the wrong address. I contacted USPS and the customer "service" (a joke) said he filed a report and I would receive a copy. It never showed up. "Filed " again, same thing, and I was never able to recover it. It cost $17.00 plus "shipping." No recovery.

While I love our local postal delivery people, I am totally put out with the overall system. Inefficient, understaffed, and unreliable at best. Packages arrive at Kansas City and are sent all over the United States instead of 120 miles to my address. This happens again and again. Delivery promised for one day and it arrives a week later because it's been everywhere but where is supposed to be. Or they let it sit in a warehouse for a week. You never know, you only know if it's shipped, uses their delivery date isn't worth the dust on the package when you get it.

Called them at 4:30. It is now 6:00. Business hours are to 5. When I called it said if you called during business hours stay on the line and your call will be answered in line of when they were received. It has been 1.5 hours. It seems they just go home and leave you on hold. It is Friday and they were supposed to call me back today. By Monday they screwed me again. No help ever just bullshit from them.

As a note, there is one female supervisory staff who did reach out to me in July 2025 to address the latest issue with my carrier. Yet, even after her intervention, that very same day the carrier proceeded to hang my mail outside of my mailbox so it could be damaged by the rain and/or snatched by a driver. This man is really a sad, sad, individual.

Was not helpful. Came in to get a passport done and was met with laughter. After giving the agent my ID, he laughed and said I can't use a learner’s permit to get my passport. The other agent that assisted me before him brushed me off. This was the 11550 office in Hempstead. Will likely not come back.

They have failed me more times than I can count on express and registered mail. They can't even overnight a package going 50 miles without losing it. Bunch of worthless, unreliable government clowns. Defund USPS.

During the time I've lived at current address (15 yrs). I have experienced problems receiving mail to include checks and legal papers and I'm seriously considering starting a Class Action Lawsuit or at minimum filing a tort against USPS for innumerable injuries I've sustained as a result. During the 15 yrs I have filed numerous reports & NOTHING ever changed or was improved. Signed-up for Informed Delivery in an attempt to keep an eye on important mail &/or pkgs and have even experienced issues with mail not appearing in the system. People working at Customer Service are polite & professional, but their mail handlers leave much to be desired!

New construction home in developed neighborhood that USPS doesn’t recognize address. Attempted in person at local post office, twice by phone and provided different instruction on how to correct. Followed instructions each time and told it would be corrected. Still isn’t and all my packages were returned to sender without any option to hold for me to pick up myself. Worst customer service.

I filed a complaint with them and was assigned a case number. I never got a response or resolution. They just will not take responsibility for anything. It was the worst experience and the worst employees I have ever dealt with.

What a complete joke. I shipped a package containing a specialty sink. It was insured for the value and was packaged very well along with FRAGILE DO NOT DROP written in red all over the box. It was broken in transit when it was received by the other party. I filled out the claim online, submitted documentation along with pictures and invoice and after 45 days my claim was denied for insufficient packaging and stated they did not break the item in transit because there was no damage to the box.

Went to. Local post office and purchased a Lowe's gift card 41 hundred dollars in May. My brother-in-law attempted to use the gift card in early July and card was no good. Apparently the clerk at the local Post Office changed the last 2 numbers on the receipt. Therefore making my gift card inoperable. I called and left a message twice. For Consumer affairs with no return phone calls. So that's why you have the stars. Or lack of that, you do.

My mail service in Dallas is always behind. Mail says delivered and then shows up a few days later. Mail is always missing. My mail goes to my neighbors. And I always have mail from other addresses. We never have the same mail person. It's been this way for a long time.

I suffer from arthritis. I live in a townhouse. The community mailboxes at 1/2 mile from my house. I had agreed with USPS to deliver all packages to my house. The lazy carrier still dumps all packages including signature required and food items on the locker. This is a ada violation for a start also.

Whatever you do, I highly recommend to use any other form of postal service. Even if you pay a bit more. USPS will not take responsibility for losing your package. I mailed an important and sentimental gift to my niece for her baby and package was mishandled by USPS. This gift was an heirloom. They never got back to me with a resolution or compensation for lost undelivered package. Even though I paid extra for insurance I was not compensated. Their system showed package was delivered, even though it was not. This was a very bad experience and I will never trust them again with any of my packages. Save your selves the extreme disappointment and choose a different carrier that will take responsibility for the service they provide.

They are the worst Post Office. There is down South Princeton. Postal office should be closed down. They deliver mail when they want to. They will lie right to you in your face. They don't deliver shit. They always give Poor ass excuses why the mail wasn't delivered. Sad as Post office for excuse. Delivery days they will not give your mail. They cry about being understaffed, that's why half of the time, you don't get your mail delivered.

USPS messed up and charged me extra to fix their mistake. I had a package coming from California to Superior, Wisconsin and when it arrived in St Paul, they sent it back to Missouri, the wrong direction. I called customer service and they said I had to do a package intercept online to get it going back in the right direction. That cost me $18.35 and then when my package arrived at the post office in Superior, I was charged an additional $7.88 for postage due! So I had to pay over $25 for fixing their mistake. Unbelievable!!!

On July 9, 2025 I entrusted USPS with some very important documents. I paid for 2 day service and it took 9 days for the package to arrive. When I questioned the USPS about this they thought an apology would make things better. It didn't. The post office as a whole has gone from bad to worse. They can't be trusted with anything. If this is the service that the USPS is going to provide then the government should just close down the USPS.

The only reliable thing about USPS is their ability to deliver junk mail. Whatever date they tell you your package will be delivered, you are guaranteed to waste the day. Choose FedEx or UPS when you relying on accurate deliveries.

What's up with post office in Freeburg MO. 3 days this week no mail being delivered or dropped off. Waiting on Amazon packages for 2 weeks and saw the floor was covered with boxes. This crap is getting old, sure hope nobody is waiting for medicine.

USPS sign-in online is like trying to get into the Secret Service. When you order stamps, they say normal delivery 1-3 days. More like 12-14. Even if you pay for expedited, they arrive many days later. I have gotten my credit card company to dispute the expedited shipping. And the current CEO makes it even worse. This service is part of our government. They are not a company of their own. Deliveries are often left just barely under the porch with roof, so many packages get wet and often ruined. The delivery people seem to hate their jobs. They just sling packages onto your front porch. I really have nothing good to say about USPS, besides they fail in so many areas.

My husband and I sent a package to our grandchildren on July 11, 2025. We were told the package would be delivered on July 14, 2025. Well today is July 16, 2025 and upon checking continuously it states moving through the network to the next facility. What exactly does this mean? This is “not“ tracking and this isn’t the first time. We have sent birthday gifts previously which arrive two weeks later.

Your company has singlehandedly managed to delay my family's lives. My wife and I live in Wisconsin and did a destination wedding in Wilmington, NC. Since then, our Officiant shipped our Wedding application by USPS Certified mail to go 20 miles on June 17th. It was stuck 150 miles away at the Greensboro Distribution for over 2 weeks until we filed a complaint. It arrived at the county clerk finally on July 2nd. They promptly processed it, and we order our marriage license, back on July 3rd. It was sent out the morning of July 3rd. Now we're waiting for over 2 weeks AGAIN.

Horrible delivery service. I can’t understand why on the tracking it shows it’s in my city and the next thing you know it’s in another state and then comes back to my city before it delivered to me. USPS service is a complete joke. Don’t ever expect to get anything on time. I can’t believe they had it in my city, but then turn around and ship it to another state and then back to the same place it was before and then to me and this happens on a regular basis. Do better USPS. You’re a joke.

Every time a package gets shipped through the USPS becomes the absolute worst delivery options available from a company to even use. No one wants the. Delivery late or past due every time. US postal service is trash

Usps is a joke! I don’t know if my mail carrier is putting my mail in someone else’s mailbox or if he is stealing it, but I’m the last two months, I have reported 6-8 packages missing and NO ONE seems to care. I have complained with my local post office, online as well as Consumer Affairs and no one seems to care. What is a person to do in this situation? I’ve asked that they leave all my packages at post office and I’ll pick them up and they will not even do that!!!

We all should go auto debit/ debit on demand for bills and UPS for shipping. Just let this horrific service (USPS) go out of business. It is the absolute worst and we will never use it again. Thieves work there who open packages and/or flat out steal them. Incompetence works there and routes packages to places they were never intended to go. Just no, we need to let USPS die.

The USPS branch in Gordo, Al is a prime example of why I hate seeing one penny took from my check for taxes. Not including military or police, more often than not tax money is wasted on stupid projects or people that have no accountability. In July 3, I went to the location in Gordo, Al to see why I wasn't getting my weekly pay stubs from work. I was also concerned about some mail I was expecting. On the first attempt, I found a lady texting on her phone. Eventually, she told me she'd be with me in a minute. After telling her about my check stub and hoping my debit card and vehicle title wouldn't end up in the same place, I had to explain what a title was. Then she said come back at 1 and see Jessica. So I did.

Purchased a product that was shipped on a Thursday expecting it would get delivered on Saturday and instead delivered on Monday, when the shipment only had to travel 90 miles. Tracking showed the package sitting in a distribution center for over 24 hours.

This is a formal complaint regarding the poor level of service being provided by your post offices in Davenport, FL. A package accepted in Davenport on July 2nd has had no updates as of today, July 11th. This lack of tracking or communication is unacceptable. This is the fourth package that has gone missing since April 2025. I would like to believe that your associates are not stealing or intentionally misplacing packages, but the ongoing pattern raises serious concerns. USPS service is negatively impacting our business, and it appears that no one is taking responsibility. This level of service is unacceptable.

I paid $30 to send a package express mail from Michigan to Indiana. Not only did they not deliver it by the day/time promised, but they then supposedly tried to deliver the package a day late and decide to return it to the main mail office because there "wasn't an authorized person to receive it". But I selected the "waived signature" option - so doesn't this mean that the mail person can leave it at the house without someone to receive it? It makes me wonder if they even tried to deliver it at all. Looks like this isn't the same USPS that it used to be....

Slowly but surely it became the worst delivery package company… But we know they don’t care since it’s a federal government organization. Their logistics planning top personnel should be fired. Their delivery package has gone from bad to the absolute worst.

Many times U.S.P.S. would ship my package back and forth between two states and or ship to the wrong state or town, completely bypassing the town where I live. The sorting facility in Flagstaff, Arizona is one of the problems, multiple times. Perhaps the air is so thin in Flagstaff, Arizona, they can't think straight. U.S.P.S. should be defunded and replaced with subcontractors.

They lost 3 packages in 2 week. This week my package said arrived and preparing for delivery. Then said departure to New York facility 1,200 miles away, now headed back to where I live. USPS is a sh!t show.

Time and time again, the USPS LOUISVILLE KY DISTRIBUTION CENTER does not read their zip codes but just look at the city and deliver to wrong city! If it happened once or twice then I would not be writing this complaint! Here is just one example that is attached as they do not realize they need to deliver to IN not KY.

USPS is not a reliable delivery service. They constantly lie and say they tried to deliver a package knowing they didn't. I have had too many issues with usps and their delivery services. I tried to get help and all I got was attitude and was told they don't deliver to my area which is a lie.

Usps... Ughhhhhhh Package coming from California goes to Georgia then Nashville (which I live 1 1/2 hrs from) then to Florida (I live in TN). Does this facility know what STUPID means? I've never saw such **!

My 23lbs box has been lost. And I've gotta a check for it. I want my box back with years worth of things I was sending to my daughter and granddaughter. Was shipped to the wrong place and now can't be found. No one is of any real help so far. Very upsetting they just decided they wanted it. Pissed off.

Well I’ve had enough from this company. Last year they lost 3 of my packages. One they lost TWICE. I ordered a 4th of July swimsuit in advance that was supposed to come Monday the 31st. It is now the 3rd and still in transit and will not make it to me by the 4th. Customer service is unhelpful. Safe to say I’m done ordering items that ship through them. Would rather pay up for good shipping!!

The issue is with the Cleveland Processing Plant. The latest issue was postcards being mailed from my location. We have mailed these postcards for a few years with the same type of address label used each time. They are saying now the mail to and return address are too close together. However, some were mailed and some were not. Can't get through to anyone. Send emails with no one responding.

I live in the cornfields in Illinois, my issue is my bank sent a restricted signature certified letter to me, but instead of the carrier placing a slip in my mailbox, he decided to take it to a neighbor's house and let them sign for it. (I'm a coast to coast trucker. I don't come home much.) Now because of that issue, I'm about to lose my house because I never got the form to redo and send back in. I've called customer service multiple times, had a case number, talked to multiple people, all to be told, "it's not our problem", and be hung up on. Now I have to get a lawyer involved, and miss work because the mail carrier decided not to do his job, and break multiple federal laws. It's pathetic how terrible the customer service people are.

After living in Peachtree City for over 20 years, I’ve had countless experiences at the local post office—but my recent encounter with Dasia, a postal clerk, was truly refreshing and memorable. From the moment I stepped up to her window, her warm smile, cheerful demeanor, and genuine positivity instantly brightened my day. In a world where people often seem rushed, distant, or even downright rude, Dasia is a rare gem. Her energy is absolutely contagious—in the best way possible. She reminded me of the simple but powerful saying, “Be the one to put a smile on someone’s face today.” That is exactly what she did.

I've sent in payments a week early twice through priority mail and they have been late both times and I'm stuck with late fees when I paid 10.00 for it to get there early. It's all a scam and I won't do it again. I might as well sent it through regular mail. Again it's all a scam to get money.

Mailed a package to Rochester MN a week and a half before my trip so my gifts would arrive while there. Delay after delay in Iowa then delay after delay in mn. Then finally rochester mn. Finally! Nope out for delivery then back to the post office 3 days in a row. Now I'm flying out 2 weeks later still no package. Rochester mn do your job. How tough is it to do your job. The USPS is a clown show. Total waste of taxpayer dollars... You're pathetic and lazy.

I have lost packages which were listed as delivered to my 12?" mailbox which was impossible due to the size of the parcels! Sellers would refuse to replace stolen packages due to their refusal to follow delivery instructions - even insured parcels!!! The Postmaster's response? "Buy a post office box!" Pitiful! Thankfully we have an administration which is investigating their arrogant incompetence. Now I ask sellers how they will ship and if it's USPS, I refuse to do business with them unless they select a different shipper. What a disgrace to this great nation! FIRE ALL THE ADMINISTRATORS.

This is the worst business I have worked with and I've worked with some bad companies. They literally hire the worst employees, employees that don't even do their jobs. They don't greet you, they refuse to provide receipts, and much more. In addition to that, they do not offer customer service. Their business model is a scam and their website is a complete lie. You can't speak to anyone when you call and there is no one that will help resolve any issue. They lose your packages, employees steal your packages, and you are left to deal with the loss on your own. This business takes ZERO accountability for any of their actions. Absolutely pathetic. The government is a scam and this is clear representation of that.

Everyone knows when you pay a Prime membership at Amazon they will ship to you on a timeline that you pay extra for. Most of the packages are delivered ON TIME, but as of the last few years I have noticed my POST office has delayed MANY of my packages citing bad weather. Rain or thunder storms boo hoo, you are costing me money, do you not understand that you are burning up my hard earned cash when you delay my packages that I PAID TO BE DELIVERED ON TIME? Or are you just stupid?

On May 12th, I sent out by certified mail (suggested by USPS employee) my original diploma documents to be verified in California. It is June 25th and my documents have yet to get to California. I have called multiple times and gone to post office and no one wants to help me. "Sorry there is nothing we can do" is what I'm told every time. I'm given the run around constantly. I have paid a lot of money for my documents to get verified for a job position. Why have my documents not arrived at their destination? Why will no one help me?

My package was send from Nogales Arizona to Phoenix Arizona (3 hour drive) same state, my package ended up in Chicago Illinois (25 hour drive) and other state. Called customer’s service. The lady was really rude and told me it could take until 8 days to arrive to a 3 hour drive destination. She ended up hanging up the phone on me and leaving me with so many questions.

I was just saying I have no Words for the amount of time it takes to deliver a Package from Cleveland to Euclid Ohio. Now I have the Word to describe this and it falls in the Category of incompetent. Seven days to go from Cleveland to Euclid, and still has not arrived as it is now the 25th. USPS needs to fix their broken system!

This is the second time I try to have something delivered through USPS! Never got the item, and this second time is worse because I was supposed to sign on delivery, they didn’t even showed up and sent me the proof that someone signed! Not my signature.

On June 13, 2025 I was set to receive my medication by USPS by 9:00, got a message that my package was awaiting delivery for the next business day. It's June 24. Still have not received my package, called customer service, went to the main post office 1720 Market St St Louis Mo. Got the run around. Told me the package was on the carrier truck, then got a phone call stating that my apt # was on the package but the carrier would enter my secure building and leave it on the top of the mail box. That never happen.

What a terrible mistake to use the International Priority Express mail. I lost the valuable documents and absolutely pathetic process since then. Item I posted showed as received at the post office and no tracking info after that. It disappeared from the post office! A claim [which includes the base insurance] is not paid by USPS as they denied it. And their own denial notification postal mail is lost! Please, do not use this service if you are sending anything valuable. Very unreliable service.

I was waiting for a package that needed a signature. I made sure I was home so as to not miss the delivery. It was raining off and on. When I tracked the package it said: attempt made no access to delivery location. In other words the person delivering did not want to get off his vehicle to come to the door and knock. I wish they would have sent it through UPS or FedEx. I would definitely have gotten my package. I live in Boerne Tx but the reviews for this area are so bad that I decided to review the USPS in general...

They consistently deliver my packages late. This would not be a problem if it was a once in a while thing, but consistently every time I order a package and they are chosen, they either misplaced my package and send it to the wrong place or are late. I don’t understand why they give me a specific date if there is no way they can possibly get it there in that time. I was told that my package would be here today and it has said that for a week and it just left Florida, I am in Kentucky. This is ridiculous. And it happens so consistently that it has become a nightmare every time that somebody chooses to ship with USPS.

The United States Postal Service is usually quite reliable. I believe it only has such horrible reviews on here since people only think of their service once it’s not working as usual. My mail is typically delivered on time, undamaged, and to the correct address, much more frequently than other package delivery services. I’ve lived all over the country and have typically not had issues with the USPS. Thank you for all you do, USPS!

So the USPS is usps is using a centralized sorting center confusingly thinking it is more efficient. We get a newspaper from dodgeville 45 miles west of us in Madison. Efficiency should start and end there. I’m sure somebody is going to try and defend this strategy but what’s nun indeffesle is this. We used to get the paper on Thursday then it got to be Friday, a Thursday and even Monday. Now we haven’t received last Wednesday's paper the 8 days ago. Don’t try to avoid responsibility and pass blame thenwspapr. If that’s the case why did I used to get the paper every Thursday the day it was mailed. The Paper says they get a lot of complaints from Madison subscribers.

I've had 3 packages shipped with USPS this year so far. The first one was broken during transit and I had to reorder the items the 2nd one was lost and I never received it at all and I'm still waiting on the 3rd one which I got an email today saying it was taking longer than expected so I'm going to presume this package will be lost as well. This is so frustrating. I've never had issues like this with any other company. Even FedEx does better than this. DO BETTER USPS!!!!

In the last two months USPS has managed to lose two checks that were never received. I also manage to get other people’s mail in my mail box. I’ve never seen an organization so unreliable. They get 5 stars for being unreliable!!!

Today I had two issues. 1) Alert notification and 2) Account reset. I called in the Customer Service line and got unto a CSR named Greg, who was AWESOME. Greg was patient, knowledgeable, accurate, helpful, polite, professional and had the best customer service ethics I have experienced in a very long time. He was able to quickly resolve my two issues. USPS, if all your workers are like Greg, you would be the best customer service organization in the US. Kudos to Greg.

Terrible delivery service. NEVER ON TIME. AWAYS LATE. Yet they charge us for the services and can't perform. My package was supposed to be a Father's Day gift. Guess what. My Father didn't get a gift. Thank you USPS. Your people are not worth what you pay them.

The delivery service horrible. My package is lost and whoever scan package need be very from Maryland the USPS service really need be shut down. Let ups or amazon take their business and they jobs. No picture.

Today, I had the distinct pleasure of receiving truly outstanding service from Ivana during my passport renewal process. Initially, I was directed by the State Department to a different post office in Fredericksburg, where I had a less than satisfactory experience (600 Princess Anne St, Fredericksburg VA 22401). Despite having an appointment, the interaction was unhelpful (the ruddiest) and left me feeling frustrated, disrespectful and misinformed.

I don’t understand how USPS can not deliver your mail and claim it’s per your request. It is a blatant lie. If you can’t get my mail delivered, tell the truth and stop blaming on your customers. It’s a real bad look.

I stopped at a north Bay Village Post office on June 4 to send overnight documents to a lawyer in Fort Lauderdale. They don't have overnight so I paid for Priority in cash because they don't accept cards. As of today I keep receiving messages that my envelope is on its way and that it's expected to get to the location today June 12 at 6:50 pm, which is over week from when I sent it. These are very important documents that not only didn't get to the location on time but who knows when my package will arrive. I checked with the tracking number and looks like my package has been in Georgia and Pennsylvania, really? Fort Lauderdale is only 1 hour away from Miami. This is very bad service.

Received my college diploma extremely BENT and DEFORMED because of USPS. Package clearly stated “DO NOT BEND” and sending address was my university. Extremely disrespectful, oblivious, and disgusting behavior demonstrated by employees.

I do not recommend any business use their service. You might think just because you're paying for the Priority or higher service that you will be better taken care of. That is not the case. The extra $14-30 you spend with UPS or FedEx is worth it in the end. Just bad overall. My customer's have to pay more for shipping because we cannot rely on USPS. If you are mailing cheap product that holds no value, I can see using them. Just mail another item. If you are shipping items that hold value or will cost you big if lost, save your time. Do not use Postal.

Do not pay for their express overnight. This is my second time experiencing a delay. Paid $31 for overnight & it was delivered a day late at the end of day. Instead of early morning as a courtesy for their poor service.

Inaccurate and inconsistent updates on the app and online. Rude customer service. Unreliable delivery times. A sense of entitlement. If you need basic customer service, commitment from a carrier, reliability, the list goes on—use Amazon, FedEx, or UPS. The USPS needs to privatized. Customer service reps need serious training.

The USPS in my area grouped almost all apartments in my area as student housing and as such, they do not have to sort mail to individual boxes, instead leave it with apt management IF they are willing, if not, then it goes back to main office. USPS is not forthcoming which apts this is done to, many are mixed family/student. There are seniors who depend on USPS for meds, now they have to find a different solution.

Hiram USPS DELIVERY DRIVER for Palisades Community is incapable of putting mail and locker keys in the correct postal lockers. This continues to be an issue. I don’t like community mailboxes for this reason. USPS is horrible we as homeowners should have the right to a street mailbox and not this garbage community mailbox crap. My packages are left either unsecured, missing key, or lost.

I sent a certified mail on May 13th, because it was legal related docs. The last update on its tracking page shows "In Transit" on May 17, it never update since then, today is June 5th already, and it still shows above message! For the past few weeks, I went to post office twice, called them more than 4 times, sent emails, no help at all (their response was always: "Sorry, please continue to monitor the tracking, since that's what I can see from my end also"). By the way, the mail 's destination is within the same city. Finally, I went to use Fedex which delivered the mail within 2 business days. So use Fedex or UPS always.

I lost my package who come from consulate New York Algeria. It’s was both of passports me and my husband. They are saying no postage on it. I told them to return it into consulate and I will go to pick up it. It’s poor service. I’m not trusting USPS anymore.😌😌

My local mailman was stealing packages in my neighborhood. USPS has done nothing to make this right. Screw this useless company. They don't hide the fact that they don't care about anybody's belongings.

They are bad for small business owners. I have had to dispute a total of $2000 worth. Oh charges because they can’t deliver packages on time through Etsy. Or even Walmart. $400 outfit somehow was in California then shipped all the way to Montgomery, Alabama. If you were a store owner and you shipped through USPS to ship your products I refuse to buy from their stores. I see why Amazon always wins.

Ordered a six dollar item, USPS apparently lost it, I was refunded by the seller, I reordered it. Today I got a notice "item delivered". Two letters were but the item was not. Yet you keep raising your prices, stamps, etc. I hope DOGE gets USPS sorted or reorganized all together, or like The President says, "dismantle and privatize". What a racket.

The USPS is so bad that I have to check to see who delivers a particular product that I order on Amazon prior to purchasing it. All other services deliver 100% of their packages on time with no problems at all. The USPS, on the other hand, barely manages to deliver 40% of my packages. That is not an exaggeration at all. 40%. That kind of knuckle-headed ineptness is almost unbelievable. On more than one occasion, they have tried to tell me that my address does not exist. That’s the attitude they have. Civil servant turkeys.

My package was marked “no access to delivery location” at 8:24 PM. There is no gate, no dogs, the lights were on, and nothing blocked the entrance. This is misleading and disappointing. I waited all day, and it was clearly out for delivery. USPS should not claim an attempt was made when it wasn’t. Please improve your service and accountability.

In the last two months, my priority packages take anywhere from a week to two weeks from Birmingham AL to Leeds AL (10 miles). I pay costly from USPS to receive my packages within 3 days. When I call the response I get is "sorry but you will eventually receive it. But if you haven't received it in a month we will start a ticket. Sorry no you can't get a refund." USPS is worthless!!

Customer service is very good. I highly recommend USPS. They sorted out my package and answered my all concerns and questions. They are very helpful. And in 5 minutes they were on my door with my stuff.

It's unfortunate that there's still cases in shipping that force you to use USPS. Over the course of 2018 I counted a total of 14 packages that were either: lost in transit, lost at a center, or marked as delivered and never showed up. I stopped using them entirely until this year, where I needed to ship something both extremely fragile and valuable to a PO box. Go figure, it's once again been sent to a distribution center nowhere near where I live, and missed the delivery date by a longshot. Few days and still no updates. Honestly feels sometimes that the dedicated mailman of kowloon walled city would have an easier time doing this than USPS seems to. That said, USPS usually DOES deliver the mail. Whether or not that's on time or in a month is totally random.

Crazy how with help them with $50 million of our taxes. And they still can't deliver a package on time. Why did we help them? Let's get this company closed. So they stop wasting our tax money and time.

They do not even deserve one star. They are a incompetent joke, Never ever will I trust U.S.P.S to do thier job in a efficient timely manner. I mailed a Priority 5/16. Was told it should be there 5/19, worse case 6 days. It has now been 7 days, there is no detailed tracking info. Only it is in transit. It may be in the 5th dimension. So you can't speak to anyone. No one knows anything, or can give any sort of idea where it is. I put in a service request to track it, whatever good that does. Don't waste your time or $, use FEDEX, they are more reliable. USPS is absolutely more worthless than teats on a warthog.

The USPS call center is clearly designed to prevent customer to representative interaction. The sequencing that one has to go through to get to a representative is maddening. The slightest noise or breath into the phone causes the system to restart. This is not due to the phone but the call system itself. The system seems designed to frustrate the caller into hanging up. We just made a same-city move to a new home and submitted a change of address request months ago and the USPS still can’t get our mail straight. The USPS has caused us the greatest stress in our move. When medications take weeks to get to us after multiple calls, it is totally unsatisfactory. Clearly tax payer money is being spent on avoiding customer interaction and satisfaction rather than efficiency. IMHO, the USPS is the biggest waste of the taxpayers hard-earned money. This review is based on several interactions with the USPS call center and employees.

An absolute awful experience. The USPS damaged my package (a $200 sports card) then were unable to deliver it to a customer. Without my knowledge or consent the package and contents were sent to a recovery center where it was destroyed. I tried to file a refund claim but their system would not allow me because it was still in a missing mail search status. After a long discussion with their customer service I was told they couldn't do anything about my loss. I lose a valued customer and $200 of my product. This is how they treat their customers? They don't even deserve a 1 star rating.

I run a business and ship a lot of items with USPS, they used to be relatively ok with delivery on time, only being late on maybe 20% of my items and accepted responsibility for lost and damaged items up until maybe 6 months ago. Now I can't get anything from them, even when they themselves admit they broke or lost the item, nonstop denials and demands. I bring things to the postal branch and then denial anyway or some other excuse, they will waste your time for 3 months even if it's a trivial $10 item they broke and then deny payment. Just a horrific place where my money and items go in but they never seem to come back out, they also love wasting my time with pointless investigations that lead nowhere, even if you give them everything they want. Here's a picture of the item they broke, the box actually says received in damaged condition, but yet they still deny responsibility, can't imagine a worse bunch of crooks.

I am enrolled in informed mail delivery today I was told that I received a package and a mail piece which just happens to contain my social security number and my mailing and routing number of my bank information. They were never delivered. Although my status says delivered. So either the mailman is lying or my information and package got stolen. It's never happened in 36 years so I'm saying the packaging and the mail piece were never delivered but marked as so by the delivery company USPS. Now I'm left to worry and wonder another 24 hours possibly until Monday whether or not my social security number and banking account information has been compromised. You could not have been any sloppier inconsiderate or uncaring about your customers than you were to me today. I tried for 4 hours to reach a human being unsuccessfully. I will definitely start using other services for mail but you're not getting any more of my money.

I've been waiting for my credit card in the mail. It's been significantly delayed. I've called these people multiple times to find a solution and so I decided to call them again to see where it's at. She said it's on its way but didn't tell me when. At this point I'm beginning to think it's not the credit card company it's USPS!! And this is in Coeur d’Alene Idaho. I just want my mail and these people are making it very difficult. My name is Katelyn **.

I don't understand, does the management of this company not read these reviews and don't want to make the company better? If I had my way, I would never use this company, it's the worst delivery company in the world. If your package is only 300 miles away from you, USPS will deliver it within a week, maybe two, depending on your luck. It feels like the USPS mailman will walk the entire distance and carry it in his hands, otherwise I can't explain why packages take so long to travel through different states until they reach you. I've lived in different countries, listen, this is the worst of the worst.

Utter trash. These people have a government sanctioned monopoly. They can legally raid you if you don't use the mail service enough, and they think you're shipping through someone else for your 'mail'. Yet they can't deliver a single parcel on time. From South Carolina, to Indianapolis, to Detroit... then an HOUR NORTH to Pontiac for a package that was staying IN DETROIT! And now it's going to arrive a day late, you can't get the automated system to let you speak to a human no matter WHAT you do, and there won't be answers because nobody is accountable for ANYTHING in that worthless organization. At this point, I'd rather waste double-price to let FedEx or UPS move parcels for me, along with any actual MAIL because the mailman can't do his job anymore... for REASONS!

The worst service for letter and package delivery and money order claims. Even if you pay extra for the services, they don't meet the specified deadlines, or worse, they don't arrive at their destination. And the claims are worse because you have to pay high fees for money you already paid. And don't even mention the insurance; they don't pay you the full amount. In short, it's terrible "service."

Today, 10 May 2025, I received an email stating they couldn't deliver due to no access to the delivery location. This is an outright LIE! They couldn't deliver to the mailbox by the road or the two driveways with carports that are both paved? These liars need to be fired! Incompetent, lazy and absolutely worthless people that do not care to do their jobs correctly. I'm sure no one will get in any kind of trouble for these lies as they all cover each other's backs. Inexcusable!

I find it incredibly ludicrous that you cannot ship a child’s book like a coloring book via medium mail because it has pictures and not lots of words. I tried to ship a coloring book to North Carolina and they charged me $11.50 USPS ground. No wonder people are so frustrated with the Postal Service.

Salute! I just received my package today thru USPS. Prior to delivery, I kept making attempts to ADD specific D.I.(Delivery Instructions) if package would NOT fit inside mailbox which proved unsuccessful. The highly professional carrier came on porch SEEING my NOTE with written INSTRUCTIONS to "ring doorbell" and he did. BRAVO! I'm truly grateful!!