USPS Reviews

There are so many instances that I have witnessed where an employee there wouldn't answer a question, or berated elderly people for even asking a question. The people that work there should not have a job. Seriously they abuse the public as they know they are the only post office many people in that area can go.

None, unless you count mental abuse!

We have also received mail that is not ours, and in returning them to the mail carrier to take to the correct addressed, were met with an ill tempered attitude. This has been an ongoing issue with this post office, and in attempting to call the number listed online, there has never been anyone answer.

My mother is a cancer patient and has missed several items sent by her doctors in the mail. She also did not receive an insurance check that had to be reissued. I had insurance papers that were sent back to the insurance office resulting in a delay in payment on my end for services rendered.

The problem is when I went to the window to pick up my mail I was told that I could not get my mail because my box rent had not been paid. Can the post office refuse to give me my mail because the box rent has not been paid?

The check for the rent had been written we just had not taken it to the post office.

We pay what we're supposed to pay to the post office no questions asked, and now we can't get our mail delivered for about a week later if the mail man decides he doesnt want to deliver it. What if my mortgage payment was due and it had to be paid late because the mail man didnt deliver? Who will be help liable? On top of gas prices and everything else going up, now we have to worry about late fees because the mail man is being lazy! Please help me! What can we do?

Received a late item from an ebay transaction and it resulted in a big problem.

While $2.00 may not sound like much, I feel it's the point here. It seems fraudulent to me that someone at the USPO can just decide to begin a PO Box increase at their whim, and completely disregard the Due Date we customers were already provided in order to pay the current rate prior to an increase being put into effect. I received NO NOTICE of any increase.

(This has been an issue with other people on my street, and it has been mentioned to the post office, but they do not want to help of fix the issue) My renters insurance was cancelled due to the fact I never received my policy.

On Saturday we received no mail and then on Tues and Wed. Monday was a holiday. I called at 4:00 Tues the 27th and Michelle said that the mail was still being delivered and then Wednesday I called and found out she was not in and spoke to a man at the front desk. He was very rude so I called the Boston number and complained. They said the box was broken. This box is less then a year old and I know for sure the mailman broke it. My neighbors were either in or called the Post Office to complain.

On Wednesday, we had two deliveries plus someone to check for my neighbors mail. So mail was in the boxes and we all had mail in our doors. The mail had no elastic on it and it fell out when I opened the door. My neighbors mail was found in someone elses because they could not find a door to put it in. If the box is broken or their is a problem I think the mailman should have let us know that they would leave it at the post office. We are all waiting for checks and not sure what happened.

I am very angry about this and thought that their was a law that you did not leave mail thrown in the door. I also know that the street next to mine did not receive mail. What's up with Framingham? My mailman was out because of surgery. He is the best mailman, helpful, friendly and goes by the rules of his job. He definetly goes beyound his duty. His name is Carl.

Yesterday I went to this box and found the key no longer worked. Speaking with employees was no help. I was told that unless I could show my receipt for payment that no one could establish that my rental staus and I was treated as someone who could not be trusted. I find it hard to believe that a system as large as the US Post Office is not able to verify whethe a PO Box rental is paid for. When I asked for more information I was put off. To the mid-level management person who met me appreciation must be voiced that she did look to see if any mail existed. I lost my temper. I was wrong. But I received lousy service. At the close of our interaction I was promised a phone call by early morning today May 30.

When I called to find out what was done I was treated as a troublesome person. (I must admit that this is my interpretation). Eventually Mr. Dennis J., branch manager entered into the discussion. Mr. J.'s attitude was marked by anger. The night before I had completed a fom to redirect my mail. I had planned to do this later in the month of June, But I had lost confidence in the US Post Office. This is my concern. As an indirect representative of the US Government I expect that your management should be taught how to respond to customers who believe they have been treated improperly.

On May 29th I was never once expressed an apology for my inconvenience or the possibility that someone in that office had made an error. It appeared that the assumption was made that I was misrepresenting my status as a current PO box rental customer. I was told that I would need to wait for teh issue to be resolved. That it could not be resolved that day.

Today after I finished speaking with Mr. J. he eventually acknowledge that there may have been a problem at the branch. From the interaction I was able to discern that the box would be accessible again. (I still need to verify this). But no other action was to be made.

I have known some exceptional individuals who represent the US Post Office through my lifetime. They have been a model of courtesy and quality. However, today I felt it necessary to pass on my complaint that someone may better train your employees.

The box my item was shipped in was later recovered in the ditch about a half a mile up the road from my mail box. At no time did I ever inform the Post Office to leave anything on the outside of my box. And, they have always previously left any packages too large for the box, on my porch. The post master admited they were in the wrong and said that particular carrier had become disgruntled due to a route cut which decreased her pay.

The item that was stolen was a watch valued between $400 to $800. I paid $200 for the item and I am seeking a $200 reimbursement from the US Postal Service. I feel you need to be able to trust the United States Postal Service to deliver your mail in a safe, competent manor. I have now lost a valuable item that I was able to obtain at a bargin price. Most doubtedly I will not be able to replace it at such a price. This has created doubt in my mind as to the honesty of my postal carrier as I don't know for sure if she took the package or not.

None, yet....but it's only a matter of time before an important piece of mail is placed in someone's else box that decides to tear it up or it is placed on top the mailboxes and it gets destroyed.

The USPS cannot get away with such poor business practices. They should be held accountable, like anyone else that sells a service or product. Please file a complaint with the proper office to see that my complaint has been recorded. Thanks. I have an online business and when orders are not delivered as I promise them, since I use Priority Mail, then it makes my business look bad and could potentially make customers not buy from me again. I rush to ship orders within 24 hours, only to have them sit in some USPS facility for weeks.

On May 27, 2008 around 10:30am I went back to the post office again. I explained to customer service representative my situation. She went to the back and came back with one piece of mail. She said she did not see a hold card for my address, but really did not understand what was going on with my mail. She then called a gentleman from the back. I again explained my situation to him. He asked did I have an idea of who stopped my mail. I gave him a name. He said she could have only done that if she lived there prior. I explained it had been close to over three years. He said that I needed to call the sheriff if it happens again. He took my name and phone number. He explained that he would not know exactly where my mail was until the mail carrier returns with the mail.

He took my phone number and said he would call me. I had not heard anything from him around 4pm, so I called back. The person that I spoke with then, referred to himself as the postmaster. I begin to explained who I was and was interrupted by him saying he was familiar with exactly who I am. Mr. Postmaster's tone from then on was loud, rude and very offending. He went on to say he had spoken with his mail carrier and new the reason for me not getting any mail. He said the mail carrier told him that I had not checked my mail in almost a month and a half, that's why they were no longer putting mail in my box.

I tried on several attempts to tell him that I check my mailbox everyday and that mail has not piled up in my box. He said that he knows I'm not calling his mail carrier and government employee a liar. He said his employee does not lie and he does not want to hear that. I tried to explain that I had been into the post office two weeks prior and found out someone had put the mail on hold. He said that that employee told me a lie and that his statement was not true. I was trying to explain that the mailbox next to mine is always full and open, not mine. He said he know its mine, he's familiar with it. He told me my mail had been sent back to the issuers and there's nothing I can do about it now.

His next very offense statement was "All it is, is that you're looking for something that should be coming in the next couple of days that's very important to you and now you want to be concerned with the mail." I said, excuse me. He repeated himself. I immediately asked to speak with someone else. He aid he was the Postmaster, the highest in the office and there was no one higher than him, for me to speak with. I said, maybe not there, but there is someone in another office with more authority. He said no there is not and that I would be getting my mail soon and maybe I'll check the box now and hung up.

My concern is what did he mean by "All it is, is that you're looking for something that should be coming in the next couple of days that's very important to you and know you want to be concerned with the mail." This statement meant it's almost the first of the month and I'm looking for my welfare check. I'm a nurse @ the main hospital in Montgomery, Al. I've been a nurse for 10 years. I'm a taxpayer and not a welfare recipient. Secondly, he made the comment that his government employee was not a liar. Well I've been a government employee for 12 years (USAR) and served in Iraqi Freedom 2003-2004. Because of that I'm a veteran, looking for mail from the VA concerning medical treatment. My integrity should be just as good as anyone's. Thirdly why would he lie and say that there is no one higher than him and not give me contact information for consumer Affairs. Instead I had to make two long distance calls, to two other post offices until I received the information.

Lastly his tone and rudeness was very inappropriate and unprofessional. I would never treat my patients like that or any human being I've already spoke with two representaives from the Post Office administration. I am not at all pleased with the outcome, even though they were extremely nice. It appears that Mr. G. will get away with the statement he made to me and his offending tone. I will not ignore the situation. Expect to her from an attorney.

After lots of fretting over possible mail fraud, we figured out that there was some kind of glitch in the postal service's mail forwarding system. They had randomly change our address to the WV one and all of our most personal mail was going to a stranger's mail box. She blamed this on the Fast Forward system, a new computer address change system that I believe is independent of the postal service, though it seems they rely solely on Fast Forward now. It is now May.

Every single month since November we have had to call Lorri to have our address changed back. She keeps saying things like, "Oops, I missed taking it out of one more part of the system, it should be OK now....". Meanwhile, our credit card information, mortgage statements, credit card offers, and who knows what else is going to someone in Harrisville, West Virginia.

In this day and age of identity theft and various kinds of fraud, it's really disturbing that the post office continually sends our most personal mail to a complete stranger. I don't know what else to do. Has anyone else had this problem? Who can I contact for help? This is getting ridiculous, expensive, and dangerous and the USPS seems fairly unconcerned. Any advice or help anyone can give would be greatly appreciated. Thanks. Lots of time spent every month on the phone to the postal service, creditors, and credit reporting agencies. Late fees from credit card companies. Monthly fee for enrolling in an identity theft protection plan to try to protect myself in lieu of this.

On top of that, I was advised that I could put a stop payment on the money order for a fee of $5.20 and wait for 60-90 days to get my money back. All of this is unacceptable, because it was the post office that either lost of stole my mail, which included my money order. I have found out that the post office I utilize already had complaint of thief from others. I want my money back ASAP. This is outrageous.

Today, I spoke with Rosa at my local post office, which was rude and less than helpful and had the nerves to tell me that she was familiar with the situation and asked me why was I calling. I am calling because, I have made complaints with several entities about this situation and was promised a callback within one day and it has been two. I am calling about the lack of cooperation and consideration that I have received. I am calling because, I paid for a service that sets my mail apart from the regular mail and I did not get what I paid for. Apparently, other people have similar situation, which is how I found your email and fax number.

In the middle of drafting this email, I just got a phone call from Misty from the consumer affairs office. She advised me that the mail has not been located. She also advised me that the post office does not have a way to put a stop payment on the money order that I purchased from them and that I indeed would have to wait that long to receive my money, which is just ridiculous. This is what I am going to do. I am going to fill out the forms for my money order.

I have been trying to figure out a way to not use the post office ever again. I have spoken with UPS and was advised that to mail a letter, I could use the UPS ground service, which would cost about $7.00 for a letter. I will attach a copy of my complaint in every piece of mail that I send to charities, sports entities and any other contact. Surely, no charitable organization needs to purchase a money order from the post office. I am going to make sure that every website that I build has something about my experience with the U.S. Postal Service and the chain emails has proven to be priceless.

My bill has not been paid.

An interesting fact is that the losses are highest in mail sent to Texas and account for over 25% of the recent problems. These are all to different towns and cities, so the pilfering is not being done at a local carrier level It is not due to the labels, as they are laser printed in highly legible type from the customers' own address input. Also they all have a return address. None of the recent lost mail ever comes back to me. The situation seems to have deteriorated over the past 3-4 years, but maybe that is because I am doing more and more mailings.

I have records of all of the lost shipments for the last 4 years (Products sent & Names & Addresses of whom they were sent to.), and suspect that they would total about $5,000. I have resent all of the non-delivered orders to my customers. This has cost me at least another $2,000, as well being an inconvenience to my customers. I also tend to be blamed for it, instead of the postal service when my customers do not receive their paid for shipment! I can not accurately gauge the cost of that negative to my business.

1) Outwright frabrication of the placing of renewal notices in the box -I am sure this notice is not required BUT please don't claim notices are issued when they are not 2)Failure to be able to speak with management 3) failure to assertain renewal cost in order to pay it 4) Out right I could care less attitude of branch staff. I believe this branch to be to be one of top disfunctional branches within the city of Baltimore USPO system. I do not need contact by an attorney, I am an attorney.

I put in a call to the postmaster (Michael), and left him a detailed message, asking him to call me. He never responded. I called a month later, spoke with a Debbie and relayed my request. She said she would give him the message. He still did not respond to me, but did respond to our mailman Scott. Scott came into my office, asked me if I had requested a mail box on the left side of the street. I said I did, and he said that the postmaster told him Never happen. I would like to know what the problem is with having one mail box on the opposite side of a street that has 3 in a row on the other side.

After 12 days means May 18 2008 they further scan my package in Jamaica NY. Then I contact to post office. They said we found your pacakage . you will get your package by may 20 th 2008. Then I went to post office on May 21st. they said we are searching your package. What is going in post office? Still I did not receive my package. There very important documents inside the package. But usps do not have any information of my package. I have been filed the complain usps consumer affair. But no response yet

I need to apply new duplicate passport my whole family. once againe I will send back to canada immigration for visa stamping . for the new passport I need to physical present in fornt of consuler . my embassy in texes and i live in miami . it lost lot of money if I lost passport

My mail is not being delivered and no legal or viable reason is being given. The only answer I get is TOO BAD. I've been flipped off and insulted by the carrier a few times and nothing is done about it. He's scary.

MULTIPLE BROKEN ITEMS THAT I HAD TO TAKE A LOSS ON BECAUSE OF POOR HANDLING. SLOWING SHIPPING.

I support myself by making on line sales. Refunding the item amounts and postage hurt me badly. I lost $122.89.

Its been 25 days so far, and never received the destination. USPS is unsure of the parcel's where-abouts? Still USPS requires more time to delivery the parcel? USPS should take the responsibility for loosing the parcel. NOTE:- This is the second time that I am experienced in the last 10 months. During June/2007 the parcel which I sent to a friend in Philadelphia received the mail with contents missing. I requested USPS to open an incident, but was later denied to proceed any investigation due to lack of USPS's Additional Services rendered.

Firstly I request USPS to track and deliver the parcel either to Sender or Receiver. If not, USPS should take the responsibility and pay the worth of items which is supposed to be delivered.

the next time i wrnt in a couple of weeks later and complained to a lady supervisor that the mail of other people was still coming to my address. a lady with shoulder length blond hair said she was the supervisor. she told me that these other people must have lived at my address prior to me. i told here we have been living at the address for 19 years and it was a bob and mary who lived there prior to us. she then told me well, you need to be careful, it looks like cases of identity theft. i found this statement to be out of line the way she said it..

i told her i have been here just a couple of weeks before complaining that her mail carrier is giving me other people's mail and i have been receiving the wrong mail for years despite my complaints and that other people are receiving my mail. she said again just to be careful because it looks like a case of identity theft.

a few days later after this i called the post office and told a worker i needed to talk to a supervisor because my passpoet delivery confirmation number shows that i received my passport when i did not. the lady who told me she was the supervisor took my confirmation number and said she would call me back. and she did after a minute or so . she told me i need to call the passport people because the number i gave her shows that my passport originated in hot springs arkansas and they don't have an office there. i told here what difference does it make where my passport is coming from. the fact is that it was confirmed that i received it when i did not. i told her the mail carrier probably gave it to someone else. she replied now i don't believe that because carol [i think that's who she said or a name similar to it] is a great worker and she would never do that. i then reminded her that i continue to receive others mail. then she told me again that i need to call the passport people and get the information on the correct confirmation number.

i do not think she was helpful and that she simply wanted to argue with me. i just told her i believe it was delivered to the wrong address and that it was in a priority envelope and that i would remember receiving that. she told me i believe you did receive it. i told her again that i did not and then i hung up. i made a complaint with usps using the 1 800 # on my passport info form and did not receive a call the following day as i was told i would.

i am out 101.50 that the passport cost me.

I thought no one notice my bell. but they notice my bell, and they dont give me 5 second to push the button to open the shutter and keep working. I was so upset and come to front and call supervisor. supervisor said to me ring at once. what he did is blame my attitude. protect and support this worker. If no one is coming at 10 minutes then told me ring at once? I might have to wait for until they close. I was waiting for outside of back of USPS alone.

I paid online and label myself, I just need open the shutter and I bring the package myself inside the USPS. but they even deny to give me service for open the shutter, push the button for opening automatic shutter I talked with the supervisor for 15 minutes and he apologised to me. but i could not get any apology from this worker and supervisor even not try to find her. (some of worker knows who was it) I paid 50000 $ for shipping each year. but If I decide to go different branch to drop the pacakge, they must be so happy. they don't have to carry heavy boxes. I know this is the only way I can ship, so they don't care. They should train or restruct people before increase the shipping cost.

I'm Japanese American, I feel race descrimination. Asian looks young so her attitude to me is like that. I'm so glad I didn't carry baby in that time. But 99% of visit of usps with baby. The only way I can ship the pacakge is go behind of usps and drop the package. (impossible to bring boxes with carrying baby) How I frustrated by deny to receive my package by this USPS worker, and yelling at me and point at me call me annoying I was wondering people who has such a temper is working inside the USPS customer cannnot see then possible to break the package when she has stress who knows. scarey. She is still working. the only way i can bring the package for business is bring the pacakge to behind the USPS. I'm afraid of visiting this branch to push the bell.

Although it states delivered it was not delivered to me. I am now having to pay court costs and fees because the person sending the letter kept their certified receipt with the number only. This could have been avoided if I actually received this letter. The time it said it was received and delivered was during the day while I was working. I have no box to leave it in and no one at home during the day to sign or receive it unless they gave it to a neighbor and then that is breaking privacy laws!! I have never had to go to court before and now I am obligated to pay a hefty court cost because the USPS decided to mark it delivered but failed to follow through!

Large amount of fine that could have put food on my table, gas in my tank and care for my family. Also, the slander it has done to my good name and title which can possibly result in loss of job! I am paying over $500.00 that I do not have to spend on this stuff. It was not delivered.

recipient never received item even though it was sent out over 2 months ago.

The next day, I noticed the order said cancelled on it when, I went into my account on the USPS website. I was charged $25.60. I never recived any notification why it was cancelled my credit card had been charged. So, I decide to contact them by e-mail! This was the response.

Thank you for contacting us about your order, I do apologize, we have had some technical problems with our system and some of our orders did not process correctly. Unfortunately, It appears yours was one of those orders. I can not find it in our system. You will need to place the order again. If your credit card has been charged, please obtain your transaction number from the credit card company and contact our customer service department at: Ask to file a claim Hours of operation are 7:00 AM - 3:30 PM CST Monday - Friday closed Holidays If I can be of assistance to you in the future, please don't hesitate to contact me. Thank you for choosing the United States Postal Service. Regards, Vanessa H

I did what was ask, I contacted my credit card company for my confirmation number then, I called the postal service, and the woman told me there was nothing, I could do. I tried to get my money back or even have the stamps sent nothing. I want this issue resolves immediately. It was the same women Vanessa H. Please help me get back what I owe.

On one occasion I ordered products from a company and never received them. I called the postal service and they told me they had record of me signing for the package! I had NEVER signed anything and knew i hadn't. So i told the supervisor that I had spoke with that I would be down to verify the signature. Well come to find out it was my rural carrier that had signed and FORGED my name. I am OUTRAGED at such an occurrence! I was told that the carrier would be talked to! To the best of my knowledge nothing was ever done!

Can an investigation of the Las Cruces and EL PASO distribution centers be conducted? Where is our mail being held this should be against the law. Lets get this fixed. El Paso has got to be the worst facility in the country. I have been told that this facility made national headlines for being the worst processing plant in the country, any truth to this. Please get back to me with this.

Monetary loss from products ordered, postage fees, gas, time loss, late bills, gap of car insurance for which x'tra fees were charged. Too many others to list.

Initially, I was told by Mary Ann, and then, her boss, Alan, WE DON'T DO THAT. When I asked why, I was told, BECAUSE WE DON'T That is an unacceptable response for any business that has customers. I said to them, I am not asking for a refund, the stamps are unused, and in their original packages, unharmed in any way, and in the entire United States, you are the only company that sells stamps, there is no doubt that your company sold these to me. The response floored me. I was told WE CANNOT TAKE THESE BACK, BECAUSE THEY HAVE VALUE. I said, Thank you. That's exactly why I want to exchange them.

If these stamps had an expiration date, and had expired, I would understand, but, they do have a value, and I want to exchange them towards the 41 cent FOREVER stamps. Then, again, I was told no because they don't do exchanges. If you purchase any item from any business, and ask for an even exchange of value, if the item is unused, and still in its origianl package, whether it's at Wal-mArt, Target, wherever, the company allows an even exchange of merchandise with the same dollar value. The postal service is not allowing an even exchange of an item that has been used or harmed in any way, and their arrogance, and horrific customer service are insulting to their clientele. Can you help ? What can I do about this ?

Because the postal service would not exchange these 39, 37, and 1 cent stamps towards 41 cent FOREVER stamps, my only choice is to use these when postage increases (the real reason the USPS doesn't want an exchange), and then the USPS can charge 42 cents instead of 41 cents, and earn more revenue.

The USPS, economically is forcing all customers to spend more on postage, with stamps not worht 42 cents, by not allowing an even exchange towards FOREVER stamps. I tried calling the postal service after I left, and their customer service people are as rude as the ones in the post office. When are businesses going to learn that they are only in business for their clientele, and to treat their clientele with some respect ?

I sent two modest Xmas boxes to my grandchildren who live in Spain not realizing that their is no longer overland mail to Europe. I paid $200. to send those two packages. It will not happen again because I can't afford it. If I can't afford it, what are immigrants, etc., supposed to do when they need to send a package overseas? There seems to be no thought about consequences in our government these days. This applies to everything from postal to airlines regulations. The elimination of the overland/overseas option is ill-considered and in my opinon repressive.

I have talked to 6 of my neighbors directly in my neighborhood and they have similiar complaints with incorrect mail that they receive and have to walk over to another block to deliver it and they tell me that is happens a lot. This mailman constantly get's this address mixed up with the address on Mammoth street. The residents on Mammoth street have walked over to delivered our mail.

This is of particular concern with me because some neighbors (I don't know who) will receive Lillian's check and not have a consciousness about and will hold on to our mail for 10 days before we receive it with a notation of it saying sorry was incorrectly delivered to us. All I want is for this to be corrected. Someone in the US post office has to be serious with this mailman to correct his errors in delivering all residents mail correctly especially when it is that time of month for people's checks to be delivered.

The economic damage that has resulted from the mailman not properly caseing his mail in the morning before going out on his delivery route has caused us to have to borrow money or delay other bills of importance to avoid our morgage payment from being late.

First of all we were told that because we were a new development and it is not fully developed at this time the post office is not required to deliver our mail every day. We have also been told that until the development was 50% occupied they were not required to deliver our mail daily. I have called several time and have been told we would have mail delivery on M-W-F but even that has not been a regular occurrence. It never fails the day that I need to mail something from my mailbox is the day they do not show. I have not idea from week to week when the mail will be delivered and when it won't. When it will be picked up and when it won't. We have been told that we can not be assigned to a permanent route because we are a new development.

I pay my taxes and do not understand why there continues to be a problem of receiving mail M-S just like any other neighborhood. I have never heard of any of these excuses and neither have my neighbors. We could get a post office box, but that would cost me something monthly, plus going through the hassle of recontacting all our bill issuers and feel like this is a service I pay my taxes to have and would like some understanding as to why we can't be assigned to a permanent route to get our mail in a timely and consistent manner. Any help or insight you can provide us would be greatly appreciated.

Untimely delivery and never knowing the schedule as to when I can expect mail to arrive and when I can expect it to be picked up. Do not feel I should have to pay for a P.O. box for an additional fee when I pay taxes and things already cost enough as it is with gas that I would consume going to the post office to retrieve my mail.

One time I ordered a very cute umbrella and I received it slashed. When I took it back I was told... that might have happend just to make sure it wasn't something illegal in that long slender package. Another time I was handed over a huge package that did not belong to me which I of course handed back. Now, the main worker I have to complain about is Josephin Fondren who works at this Del Valle station, since I had my PO box there. Atleast every other week I'd run into her at the post office and she would try to sell me something...whether perfumes, jewelery, little trinkets, one time tried selling me a camping grill. This became so constant with her, because at first I'd always buy perfume. She began to take advantage of me. Then she began to notice I was becoming a bit aggitated with her constant sales pitches. She finally told me she would not offer me anything else, unless I asked her that I needed something. She allowed about 2 weeks to go buy and once again began hounding me to buy some perfume, jewelery, etc. I told her Josephin the PO box has gone up in price dramatically and so have the stamps...I can not continue buying stuff from you, sorry. This still did not stop her from always asking, she'd just wait a while.

She is a great person, but should not be doing this at the US Postal Office. She continued to take advantage of me even after I told her I had lost my job. I decided that was it after close to 30 years I was closing this PO box. 4/30/08 was the last date my box would be open. I asked Josephin what would happen to some of the mail that would still arrive there for me and she said it would be trashed. I said...WHAT?! What can I do to avoid that? She told me well that's what happens to mail that still arrives after the person has closed their box. She then said she would hold my mail for me for 1 full month

I've been going to check to see if there is any mail being held for me and twice now I've been told no by Josephin. I always have mail. I receive allot of mail and she knows this, but I believe because I've stopped purchasing personal stuff from her, she's changed her mind about holding my mail for a full month. Another thing...I just read on the official USPS website that I am to file a change of mailing address at my post office when I close a box. I was never told this by any of the postal workers at the Del Valle station.

However, she could not find anywhere in her instructions that indicated the processing fee for both a book and a card. I pointed out from my printed information what the fee was. She did not take this information but asked her supervisor to check for her. They came back and told me that the fee was $120. They concluded this by adding the separate fees for the book and the card. I indicated to them that the combined fee was actually a special fee of $95, and I even pointed to the place on her instruction sheet that said this. She was adamant that the fee was actually $120. She also said that this might include the fee for processing it at the USPS. If I had known this, I would have just done the whole thing myself. As it was, I was late for another appointment and just had her charge me for the whole thing. She ended up charging me for a $120 money order, and then charging me again for the $25 fee. She insisted that I had read the instructions wrong about the fee, so I took her at her word since she was supposed to be the expert on processing these applications.

As it turned out, I received a call from the Charleston Passport Center. Apparently, the fee is actually $95, and I was overcharged. The passport center has since returned my money order and charged the correct fee to my credit card (another thing the post office wouldn't do - take my credit card as payment.) Also, the passport center knows that this is a common problem across the United States. USPS employees simply are not trained well in the processing of passports, and this one man at the Charleston Passport Center processes many overcharges and badly completed applications every day because of the ineptitude of the USPS. (If you ever come across a gentleman named Art from the Charleston Passport Center, please commend him for his diligence and his efficiency in rectifying cases like mine - it sounds like the bulk of his job!)

I do not need any kind of reparation, I just want a place to suggest that the USPS provide adequate training and information to their personnel tasked with the very important job of processing a passport application. It really is not difficult to figure out the processing fees and required documents. Also, if they could verify that the forms provided on the U.S. Department of State's Passport Application site are indeed as acceptable as the paper forms filled out at the post office, I think it would save a lot of time. I filled out the same form twice; and actually, the form I filled out on my computer was more legible than the exact copy I made with pen and ink at the post office.

Change of every bank account and passwords for band accounts, possibly identity theft for the future.

After putting 140 invitations in the mail in the Cranford PostOffice, we have been receiving a few of the invitations back requesting for additional fee of $0.39. Not only we are receiving them back but they are tampered (it is noticeable that they were opened and taped, and ripped.) We were confused, specially after some people are receiving them, other recipients were told to pay $0.39, and too some were receiving the invitations tampered.

These are wedding invitations that are costly and we did everything to make it right and checking with the USPS to make sure they were being delivered in a professional and timely manner. After checking with the Newark USPS Office, I was advised that the extra money requested wasnt correct and we were being overcharged and that the correct fee should been $0.75, of which the invitations would've been handled not through the sorter, due to the type of envelope.

Not only has this been a concern to us for the trust of the Postal Service but a stressful one that is costly and stressful. But our major concern is the destructful and tampered manner that these handled. This is a matter of public trust on our mailing services, that we no longer are trusting on this service, and it is a matter of cost, of which is money that we are losing by need of having to replace these invitations, and not knowing who received them and not received.

Secondly, my boyfriend had his car insurance canceled for a short time because he didn't pay the bill on time because he never received it. Again, upon following up with the insurance company, the letter was marked undeliverable although the address was correct.

I have made numerous complaints to the carrier, called the branch office and spoken to the manager twice, called the main city branch and spoken with a manager, and finally called someone at corporate headquarters, who advised me to contact Consumer Affairs if the problem was not solved.

I also often receive mail intended for my neighbors (and I'm sure they do for us). I'm so worried about the mail I might not be receiving! We have started to have mail forwarded to my parent's address to ensure that we receive it. I'm kind of at my wits end and don't know what to do. Luckily we're moving soon, but now I worry the mail won't be forwarded after that.

Bills have been late because statements were not received, checks have had to be canceled and reissued, cards from family members were never received and I have had to spend a great deal of my personal time following up on issues that arose because of not receiving important mail

Wife called the local postoffice and talked to Hope. She stated that there was no reason for the carrier not to deliver the mail when the door was open. They said they would talk to him. It has done no good. He even put a note for the relief carrier not to deliver if the door was open.

We have lived in this location for 34 years and have had dogs most of the time and this is the first carrier that we have had trouble with. My wife and I are both in our 70's my wife has had one heart attack, and congestive heart failure and both knees replaced. I also have had 5 way heart by-pass surgery. The mail box is close to the door and has been for 34 years. Would appreciate any help on this situation

Our mail service started again for approximately a week when suddenly it stopped again. This time we contacted his supervisor and he told us the mailman's claim was that there was dog **** on our walkway we told the supervisor that this was ridiculous and he could come to our house right then and there and see for himself, he said he would, we waited, but he never came. For the entire four weeks we weren't receiving mail, he was returning it to the sender. He never sent us a notice about our address he just stopped delivering our mail and sent it back.

After we complained to the mailman's supervisor we started receiving some of our mail. However, the mail we weren't receiving was very important checks, so we called his supervisor once again, and he did nothing but defend the mailman and say we must be doing something wrong. We were pleading with him to tell us what we were supposed to do, we even asked if we could pick up our mail and he said that would cost $300 a year. We were expecting several checks to be arriving and after two weeks from the mailing date one of them finally came, the other one never did.

We called the institution that issued the check they assured us it was sent on April 21, 2008...we waited until May 1 and still no check. On May 3, 2008 we received an envelope and inside was another envelope...the check. It had a yellow sticker saying it was returned to sender. Why was the check returned to sender by the post man? The name on the check matched our mailbox, we were receiving all other mail, but for some reason the post man didn't deliver the check.

Time and time again he doesn't deliver our mail, we know and expect when things will be arriving and they either never come or are very late. We have both called and reported his behavior to supervisors at the post office with no resolution. They act as if we are exaggerating or as if we are lying. They haven't done anything to ensure our mail delivery. Our mail comes when the postman feels like delivering it, if not then it doesn't. He held on to a check for two weeks before delivering it and he sent many other back to the sender for no reason. All we want is steady and reliable mail service, we are willing to do nearly anything to make it happen, yet there is nothing we can do to force him to deliver the mail. The post office, the post man, and the entire organization has shown no concern for our situation, in fact they have only created a bigger problem lasting three months.

The consequences of not having mail delivered for three and a half weeks were that all of our bills, our insurance statements, medical insurance cards, checks, and so much more were being sent back to the senders. We didn't receive anything and this caused us to fall behind on car insurance, utility bills, and so much more, we had to call every single company that we receive mail from, explain what happened, and ask them to resend everything, we even had to go to our insurance office and provide proof that we were living at this address before they would send anything here (4 hours of waiting in line missing classes).

Our lives have been turned completely upside down. We have contacted the post office and spoke with several supervisors who refuse to accept the fact the post man simply doesn't deliver our mail. For no apparent reason. This last instance is the final straw, we were expecting this check promptly and when we found out he returned it to the sender with no cause and no reason we realized this is a personal issue he has with us. He delivered all of our other mail, but not the check. We have had to report three checks in the past month as either lost or stolen which requires great effort...including a notary, filling out forms, and waiting weeks. Our car insurance was cancelled as we never received the premium and they never received the payment, our utilities were nearly shut off as we never received the bill, we had numerous late fees and disconnect/shutoff notices all because we weren't getting our checks and we weren't getting our bills. Day after day we do not know if our mail will come, or if all of it will be there. We have a rebate check coming soon and do not know if it will show up on time or if the postman will deliver it at all. We are frustrated and feel like all of this is out of our control. We wish that we could receive our mail each day when it is meant to be delivered and we feel like this mail man will not do that not matter what he says.

i am layed off from my racing posistion and require the prompt delivery of national dragster for the classified ads section to seek employment

We wish only that the huntington post office be informed that there employees handling passports appear disgruntled and bitter. I assume it must involve the way they are being treated being we did nothing to provoke such treatment

I have had medical insurance cancelled, had to pay lete fees, etc. I have paid bills later due to problems with the delivery of our mail. I haven't seemed to make any headway with my phone calls to Sue at this post office. Sue tells me to just keep calling, but frankly I have more to do than continue calling with problems. Why can't they correct the problem. It has been 9 months. Rachelle is our carrier's name.

Because I didn't get me medical insurance statement, my insurance was cancelled and that cost me $1,300 in Dr. bills. I would have had a late fee on my visa bill, because I didn't receive my statement. I happened to call them on another matter and was able to get my payment in on time. They also lost some gift certificates that were mailed to me and I had do do something else for a gift for my kids.

The other times this happened with other letters--such as bills to the phone company, and the payment for my car tag--resulted in late fees.

When I called the local postmaster to complain about a specific incidents of non-delivery of my mail that resulted in great monetary losses to me, the man I spoke to said he would talk to the carrier. My mail continued to be misdelivered or not delivered at all. When I called back to complain again, I was told the same thing: I'll talk to the carrier. When I said That's what I was told the first time, yet the problem still persists, the postmaster took an angry tone repeating his mantra that he would speak to the carrier, and that's all he could do about it.

Since my second call, I have noticed that my important mail takes an extended amount of time to get to my house. In fact, I am currently awaiting a new credit card that I should have received five days ago. Apparently there is no recourse for this problem. As an American Citizen, I must simply endure the abuses of the United States Post Office. Sometimes a nice neighbor will bring me my mail when they receive it, and I have done the same for others who have not received their mail because it was mis-delivered to me. Sometimes I simply never receive my mail at all. I have since elected to receive electronic statements for my credit accounts that offer this feature, because the United States Post Office is not to be trusted.

The problem of my mail being mis-delivered has caused great financial losses that include late fees and higher interest rates; not to mention damaged credit standings.

He currently is paid a salary approaching $55,000 or more and to have a position within the U.S. Postal service to return to after the above mentioned scenarios occur ... is patently unfair to others who may want to apply for this post, not to mention he actively chose to become a candidate for public office and with that decision forfeited any right to the carrier post.

A week later, when I had returned to the task, I asked the store supervisor, Frankie, about the incident. I had already spoken to Marilyn about the issue and she had provided me with a number for Consumer Affairs. Frankie validated Bert's response by stating clearly that they do not get credit for packages shipped from another zip code, ours being 97217 and not the Airport facility. I am deeply offended by this. Our small company spends an average of $1200 per month with USPS and have had months in excess of $2000. To be treated so poorly and say anything but Thank you for your continued business is a far cry from what makes an effective company operate.

Incident #2 (which prompted this reporting): I arrived at the same Airport facility at exactly 10:00pm as the door was being locked. There were 9 people in line waiting for, you guessed it, Bert. I tapped on the glass and asked Can I simply put these on the counter? Bert stated, We're closed. I replied They are already posted, can I drop them? to the same reply. When an exiting customer came out, I stepped in the now open door and asked, Please clarify, I CAN'T drop these even though they are posted already?

He simply continued to say We're closed. At this point, several incredulous customers said, Can we put them in our arms for him and drop them? to which Bert stated, I said we're closed! I just about went postal. At that precise moment, following the back and forth, his own clock read 10:02. My packages were ready to go and he was still waiting on customers. There was no work for him to do, simply accept the packages so that my dates were correct and exact some actual customer service.

I am not concerned about the financial implications related to the 30 minute round trip at nearly $4 per gallon which Bert so casually was unconcerned about. it is the fact that our company spends in excess of $12K each year with a company that could have employees who show such dis-respect to customers. There were three people in line in Incident #2 that agreed that this is a regular occasion at this facility.

And in Incident #1, it was a fellow postal worker, Marilyn, who referred me to the Consumer Affairs and lamented how poor Bert's service is. That is what I find offensive. It is worth certain pursuit and cost to pursue a grievance against this person who disregards our investment in the profit of USPS.

I called their international inquiry center twice and both time they said because there was no record that the items arrived at US and therefore there's nothing they can do. But both packages's sender country has record that the items left the country. Should I believe that the items were disappeared from thin air? Now I am extremely upset with USPS's poor tracking system. I paid extra so that I know when and where my mail is and now all I got are unknowns. I am extremely upset about this.

Two package worth a total of $225.

I have had to go to the post office on a regular basis to pick up mail. With gas prices moving towards the $4.00 mark, I feel this is garbage. That's why we put up a box. So we wouldn't have to travel over almost 20 miles round trip to get our mail.

I have super clean payment history of paying all the bills for the past 20 or 30 years of owning the properties. I just wonder if the pick up person from the post office did pick up the mail from this drop off post box in between 4/3 and 4/15/08 since we don't have very good experience with the service of this Dell Station post office all these years with the changing delivery postmen and mixing up with the mails. Your investigation will be greatly appreciated.

They now as of today had me sign for my medication and she didn't even try to put the mail into the box. She always stated it wouldn't go in so I put the mediation and mail in the box and stated to her, this is all I want you to do.

She stated they were in the process of reviewing delivering my mail to the house again ( this will be the fourth time and complaint made that they are doing this). Since we moved here we have had nothing but problems with getting service about this.

Last month, my husband was at this location and asked a lobby clerk if he could get some extra Priority boxes because he had items to ship. The clerk actually told him that the boxes were in the back of the store and she didn't FEEL like going to get them!

Last week, I was in the store using the automated terminal to ship a domestic package and a gentleman was next to me, trying to put his package in the rotund bin for shipping. The bin wouldnt open and a clerk shouted at him from across the lobby that he should know that the bin was full and he needed to put his package on the pile at the end of the counter. The clincher is directly afterwards she mumbled something to the effect of, Some people are just #$%^ idiots!? I was across the room and still heard it.

On 4/25, I was assisted by a lobby clerk named DORI. Before processing my international order, she actually accused me of throwing a pen and my package at her. I was just aghast! She created a huge commotion in the lobby and I just kept repeating, Just please just process my order?. She proceeded to talk at an unacceptable audible level while rolling her neck and pointing her finger at me, and attempted to aggressively debate me rather than just doing her job after I kept saying, Just please process my order repeatedly. Her behavior was just beyond unprofessional and her actions were extremely unacceptable. If this were just an isolated case, Id let it slide. Yesterdays act was clearly the last straw with this place. The customer service at this location, in general, is just absolutely appalling!!!

Some of my mail such as statements are very late from credit cards, gas cards and other businesss.This is not like those companies to do that.Anytime I ordered merchandise from a company and they sent it by way of the Postal Service but what happens is it will go to this address about four blocks away from me.An elderly lady lives there in a wheelchair with her son thats over 55 less than 65.

Sometimes U.P.S. and D.H.L. had delivered merchandise I purchased which caused a lot of problems getting it to me.Im very concerned about my personal information going to that other address and now the merchandise I ordered was delivered to an address at 1:47pm on April 23, 2008 (according to the regular carrier a package was delivered there on April 23, 2008 and no one at the post office has a clue and cannot locate the carrier that delivered the package.Is our country getting that bad that they lost the carrier too!!!

Someone better put a stop to this or I will have to consult an Attorney.I had to cancel all my orders of merchandise being sent through the U.S.P.S., and now this is costing the company, and me.

Loss of mail! Loss of package's!Why doesnt this stop!Patti, the carrier tried to help me but could find any info on the other carrier. She has no responsibility over what's been happening with my mail or packages.Everytime she takes a day off a sub messes up things.

I asked to speak to her supervisor immediately. Im sure she put me on hold with no intentions of forwarding my call since my hold time was over 5 minutes. Luckily I had caller id, so I returned the call and spoke with another helpful representative and left my contact information for a supervisor, who later returned my call and told me there is no policy, procedure, or follow-up for my claim and after he hangs up the case is settled.

To make a long story short I was told he considered the theft of my mail was insignificant and in order to elevate my claim I had to call the Postal Police because customer service does not forward claims that do not meet unspecified criteria. I have tried to get a hold of Postal Police by phone, however, no one has answered my call. Please help, what do I do?

Thus far I have not suffered severe economic loss other than losing out on discount opportunities, the physical damage is that I'm concerned the USPS has zero concern for my damaged, open, and stolen mail and my identity is at risk.

I returned and was able to use my key for a couple of weeks at which time it no longer worked. I returned to the post office and was told that they had accidentially changed the lock and that I would have to request yet another key, so for the the second time I completed the appropriate paper work for a new key and again was told to return in a couple of weeks.

From the time that I had a good key I never received any bills or correspondence from my mortgage company. And from the time that my key no longer worked to present, I have not received any mail, therefore, resulting in my bills being past due and having to pay late fees. I had to call every company to whom I knew I owed money in order to know what was due.

Yesterday, April 24, 2008, I once again returned to the post office to pick up my new key. I was told that it looked like they had changed the lock but there was no key, again I was asked to complete the paper work to request another key (third request). I inquired about where my mail was, they looked there at the post office and could not find it so I was told that perhaps it was going into another slot but they were not certain as the mail carrier who delivers my mail was still out. I was asked to leave my phone number and they would call me back in the afternoon to let me know what has happened to all my mail. I am still waiting for this phone call, 24 hours later.

I was also told to return on Saturday, April 26, 2008 and they would have a key ready for me, at this point I'm not very confident that they will. I am once again in the position of having to call various companies in order to find out what I owe them, I am frustrated and do not know where to go from here. Please help.

I drove to the Creve Coeur office of the USPS and paid to send four letters to the IRS Certified Mail and they were dated with the correct date. The USPS worker in Cottleville obviously was wrong and just didn't want to do her job.

If I hadn't been willing to drive the forms, I would have paid interest and penalties to the IRS. As it was, I spent about an hour driving to and from Creve Coeur as well as the gas and wear and tear on my van.

Nancy in rapid fire nasty tones challenges the other clerk, INTERRUPTING the smooth transaction and STALLING its progress, states why are you handwriting that, you should be scanning this. The other clerk is forced to turn her attention from the customer and explain her reasons, while Nancy is distainful, is not listening and overtalks her explanation by saying you are making these people wait in line cuz you are doing it by hand, it is fast-ter to scan it. You must scan it. The clerk is astonished as are the customer witnesses and attempts to continue her transaction with the customer as she is defending herself to Nancy who continues the abuse until Nancy provokes the peaceable clerk to retort that Nancy is being unprofessional, is not her supervisor or her mother and has no right to talk to her this way and interrupt her in front of the customers or tell her at this moment what she is may be doing wrong, especially since the line's length has to do with another male co-worker being removed cuz he was eating.

Nancy continued her assault, stomping off mumbling she was gonna get a supervisor to tell her to scan and then drags a supervisor from the back and has to explain to him what another supervisor had said to Nancy (so it must not be the established protocol since he was unaware). This is all occurring in front of the customers behind the poor clerk who is attempting to maintain her composure with a customer at the window with Nancy illogically proclaiming the other clerk is delaying the customers. Nancy's behavior was bullying, completely unprofessional, and was symptomatic of a need for retraining in anger management, teamwork and customer service.

The supervisor failed to pull Nancy aside and inform her it was not the time and place (or her place) to discuss protocol, so it appeared management was complicit in the bullying culture environment. Worse, Nancy then opened a window for a brief moment to help another postal worker and was exceedingly friendly and spoke in trillingly tones to him, further evidence of her negativity toward her co-worker. This is not the first experience I have had in witnessing Nancy's belligerent behavior.

None per se but the activity was alarming and prompted another customer in line to call out, no fighting, no fighting

The biggest damage, and the one thing that I can not recover is the saddness and hurt that my grandson felt not receiving his birthday presents. Its ba enough not having your father present to help you celebrate, but not getting gifts from grandparents also at the same time is very emotional when you are only six years of age.

We just returned to Illinois and went to the doctor's office this morning (April 22, 2008) and she had not received the package which contained my hearing aid. Luckily we had insured it for $2500.00.

So today, I tracked the package and found that it did arrive in Westmont on April 11, 2008. The doctor's office is closed Friday afternoon and Saturday and tracking said they left delivery notice there. However they said at the office they never received any notices. I don't think it would be unreasonable to try to deliver that package again on Monday the 14th.

My husband went to the post office in Westmont this afternoon with the information I had found and said if they couldn't deliver it that we would be filing a claim for the insurance. Someone went out back and immediately found the undelivered express mail package. We paid $23.75 to have that package delivered overnight and WE are going to deliver it to the doctor's office tomorrow. If this package has been sitting in a bin at this post office all this time, how many other undelivered items are there over there.

This is not our first time with problems with mail at this post office. We pay more and more postage and get worse and worse service. I think maybe someone should be monitoring or checking the postal facilities to see that they are truly delivering the mail. I also wish you could bring the postmaster and the entire crew from Ft Myers Florida 33966 and transfer them to Westmont Illinois. They are really well run down there. thank you for hearing my complaint.

the package contained my hearing aid and it would have been ready for me if it had been received by my doctor. I am deaf and now I will be another week or ten days without it.

As noted above, the post office did NOT hold my mail and my mailbox was overflowing with mail, which is a dead give-a-way that the homeowner is most likely out of town. I do not wish to be contacted regarding this matter. Fortunately, there were no other issues; however, I believe this oversight should be brought to the attention of Consumer Affairs and the United States Post Office.

In my opinion, this is a security issue. Fortunately, there was no economic or physical damage.

The mail delievered to me but addressed to someone else appeared to be tax forms and insurance correspondence which may well have cause these people to lose their coverage or incur fines.

I explained to Edna that I was not interested in her opinion and I would just like to mail my package. She continued harrassing me stating again what she would do if it were her dog. I explained to Edna that I was simply there in the post office to mail a package and was not interested in what she would do with her dog. She then told me that is your problem, you only care about yourself, why don't you just go and kick yourself I repeated what she had just said in disbelief and again she said, 'yeh, thats right, just go and kick yourself why don't you

Having a broken ankle at present, which is casted in a walking boot, I found her comments and demeanour extremely rude and insulting, even the other people in line uttered comments in abject horror at the way I was treated.

I have filed in the past cmplaints againt this woman or man postal worker about these specific things this is the second time i have compalained, I do not know why this is happening and i demand an answer . that is my right to send and recieve mail, she does this because she says she forgets and i am on the corner this is un acceptable,

this prisoner my be just a number to anyone else but I do see him as a human being .. i want my mail .. and i want to know if the prison is at fault or the post office in which one or the other is , there is no excuse for this kind of abuse is what i would call it .. thank you

It is now April 21, and after many frustrating attempts, I have hit a brick wall. I have been hung up on by postal clerks. I have been given attitude, and told I can't help you in more ways than I knew was possible. I have lost ALL faith in the USPS. I will never mail anything of value through them again. The clerks need to be clearer with options, If the clerk would have explained the difference between Express, and Flat Rate Priority (which is the same as sending it parcel post)in the following manner, I would have elected to spend a few more dollars of my own money: We'll take your package, charge you a smaller flat rate fee, BUT, we may or may not ever deliver it!

I am out of a good deal of money and completely done with the US Postal service. This was a 1 of a kind vintage dress. Someone knew the value of it between here and Australia, and are probably wearing it right now, or have sold it again on E-Bay!! I hope this warning helps someone else!!

Late bills, credit card fines, lost subscriptions, late medicines, etc.

I have yet to receive this package, and I am very unpleased with the postal system. If we can't trust the postal service to get us our mail, then what are we supposed to do.

I told her our business depended on getting our mail in a timely manner and that this same thing has happend before (whenever our regular carrier is off). I have called before and was told that they would look into the situation to see that it didn't happen again. But, EVERY time our carrier is off, we have to put up with this. I'm not sure they really care at all if we get our mail late or not at all and I would like to know if we have any recourse. Thank you.

This impairs our ability to do business in a timely fashion.

Now a road test to me means....get in your car with a postal employee trained to make the judgment if I am good or bad. I was never told that there was a written part of the exam. Therefore I never took my reading glasses. When I told this to HR she got really mad and said if you didn't want to take the test then why didn't you just say so?! And I replied that I did want to take the test but forgot my glasses.She was mad but rescheduled me anyway.

My point is, after having two interviews it was made clear to me that I must, when delivering mail, be kind to people and always have a smile, even if the people give you a hard time. Your whole job is based on being nice to people and I have yet to talk to one employee who has been nice to me. Everyone seems so mad and never has time to answer questions. Isn't this part of there job? HR treated me like this!!!!! HR!!!!!, now if HR can treat you like this, how do you expect employees to act? She is in your Albany, NY office and the other people are in your Delmar,NY office. I really hope something will be done about this!!

What resulted was i was not employed. After all the tests and 2 interviews and time wasted waiting for this job i had to move on and take something else. I lost a lot of money waiting for this job. I was on unemployment and it ran out. I was told even if i got the job, it was only for a short time. Even if someone retired, i wouldnt get the job and if i didnt like it then move on because they had other people waiting.

I might add that I live less than a mile away from Benld Il so even if this delivery service required closure of the Sawyerville office the residents of Sawyerville would not be inconvenienced and their mail service would actually be much improved. I am now trying to get others in Sawyerville to complain about this so-called service we're paying for.

I couldn't get my mail for a while

Within two days both of those requests were taken care of and I contacted the the postal inspector, Dan Bernardo again and let him know that his requests were complete. He said that they would be coming by and putting in the locks any day now. That was over 3 weeks ago and we still are not getting our mail. They did put one lock in but not the other two that are needed. They are not delivering our mail. We have to go to the post office and pick it up. I have called many times and spoken with Warren Lo and Kelly Lo and have been promised many times that we would be getting our mail soon and that our boxes would have locks on them but everyday nothing happens.

Warren Lo said the locksmith might be on vacation. Kelly Lo said he has no way of contacting the locksmith other than thru a fax work order. I spoke with a woman named May at the Post Masters office. She would not put me thru to the post master but said that she would call the supervisors at my post office and find out what is going on. I have left many messages with Dan Bernardo but he never calls me back. Warren Lo and Kelly Lo both said they would let me know what is going on but they have not contacted me and we are still not getting our mail in this building.

I and the other tenants in this building are not able to get our mail. We have to go to a post office to collect our mail. I cannot go during the week because I work when they are open so I can only get my mail on Saturdays. It feels like no matter what I do nothing happens and it's been very upsetting to me.

As a result the US immigration tells me that the card will be considered lost and we have to pay the fee and all other costs would go upto $400.00.And because that is the only valid card based on which we can open accounts or have driver's liscence it is really difficult for me to do any work.

I lost $40 from the 1st 2 packages that were lost, not counting postage. Another $40 for the replacements and $30 for a new order. An additional $9 for postage. My grand total of loss is $119

I know for certain that at least two individuals sent me mail which would have arrived at my residence sometime around the aforementioned date because these items were specifically Birthday cards. I have yet to receive any of the mail for the dates mentioned and conveniently no one at the USPS has or can locate my missing mail. I have asked them to contact the young man who was suppose to have deliver the mail on the dates in question, to determine IF he could possibly know what he did with the mail for those dates. This is a very serious matter in that I have previously complained on the carrier and in fact informed the supervisor that I was not comfortable with this young man delivering my mail because of his disrespectful attitude towards me and his foul and vulgar language. She assured me that I would not have anymore problems out of him and that the problem would be handled.

Up until this recent event I have had little or no contact with this carrier (casual) since the first encounter. Notwithstanding, I would appreciate it if someone would find this disappearing mail problem just as serious as I do. As a sworn law enforcement Officer for the last Seventeen (17) years I am truly dissatisfied with the treatment and the hot potato pass me around, YOU need to call this person and that person treatment that I had had to endure. Instead of the persons that receive a pay check to protect the United States Mail taking some initiative to interview their employee and informed me or someone or importance of the findings this is what I am instructed directed or forced to have to do in order to attempt to rectify or resolve this matter. I would greatly welcome a speedy and thorough investigation into this matter, and I thank you in advance.

I was deeply offended by her actions and frightened that she will now do something to prevent the delivery of my mail.

im in delay of planning my vacation trip and i do not feel comfortable dealing with this post office because they was very nasty to me and rude and i dont trust them with any important documents

Total cost $178.65.

We Don't know yet of what economic damages sustained, but hope we can before our cruise leaves.

because the gas was turned off I have to pay a 2 month gas bill along with a 150.00 deposit and a 44.00 reconnection fee, so after you add all this up the gas co. is making me pay 598.22 I am so far from being able to pay that kind of bill. I think the postal service should have to pay the bill. That also will not include any dr. or vet bills I may have if I or one of the animals get sick because of this.

I have to get in line to have my package weighed. If the scale in the lobby worked, I would know it's weigh (using the media mail rate) and would be able to purchase the stamp using their electronic stamp machine in the lobby.

As a result of the return to sender order, credit cards and other billing agencies (electric, phone and cable) have begun to take action on turning off my services. I am dealing with the issue for days explaining the situation and that i continue to live in the same household. Some have asked for a reconnection fee.

One check - a tax return check, has been returned to the US government twice (I cannot get the check any other way but the mail), I have had pay checks returned, mail that was time sensitive (including credit card statements) and all sorts of mail returned - but the biggest problem is: this is only the mail I KNOW ABOUT - what else has been returned? I am so very very very frustrated!

This is a serious matter and Identy theft can happen because of their inability to take time to do their job properly. They are very unrealiable and the supervisor is never available to answer questions. I have file 2 reports with the Postal Inspectors and things don't get any better. I want to collect my $75 for the merchandise they lost when they lost my package. I am reluctant to order stuff by mail because they don't deliver the stuff or if they do the boxes are open and items are missing. It's very upsetting that this is happening with our mail there is no privacy. Your assistance in this matter is greatly appreciated. Please let me know what further action I need to take to get this resolved. Thank you.

It's upsetting for the simple fact that we have to stand in long lines for hours because they don't have enough staff to cover windows and then we don't get the services we request.

I have had to take off time from work on several occasions and make arrangements for my baby to be watched while I pick up packages at the post office. I don't feel that this postal location provides adequate service.

Now I know my regular postman may not work some weekends but for them not to send anyone out is rediculess. And to not even give me an answer is obsered. I have waited all day for mail that I was told was to be delivered today by another goverment agency. I want to know why one of those fat butt supervisors were not made to deliver. At post offices nation wide post offices seem to be filled with a bunch of lazy people walking around yawning as if they are extremely bored. If these people dont like their jobs and the supervisors act the same way, well I know 100 to 200 people who would love to work!! In this state I am sure there are thousands that need work. Even the postal web site is designed to fail. This has to stop.

Well as I said I was waiting on a check from IRS and was informed by them last week that my check was mailed March 23rd. I get mail faster than that from my girlfriend in California. I had bills that I had to pay today. Now I wont be able to pay that and other bills until Tuesday. Thats because most of the time I dont get my mail until 4:30 pm and most places in Cleveland are cloced by five. Which means I dont have time to go to the bank (which closes alot earlier) or any where else that will cash that kind of check.

When I closed the box at the window in Springfield I was told just to fill out a address form and check off family. The form does not say if names of family are not the same do a separate form. They refused to look up the info on file and stopped all her mail and are still refusing to send it. I am not getting her magazines and some come with new account charge credit offers that are now putting me in danger of fraud for any new tenant who gets it at my old address. I could not contact everyone directly to get it resent. Now they are still not sending the mail and it been now 8 weeks. They are ignoring all the change over form request. Now my mail magazines are not coming and missing. I been bounced around by email and phone and when I contacted the post master general they bounced me back to the department that's done nothing.

I been called by reps, giving no full names, only first. I was blamed for not doing an individual change card for family. I got this from a call from Cheryl. She said we did not have the same last name but that is not true, we had the box for over 25 years, 3 generations all using the same last name or as part of any other name. It is in the box renters file card record for the box holders. I bet they cannot find them or they are missing now.

March 21st I get a call from the school district superintendent wanting to know why my certified contract was returned unclaimed. The postmaster had written a letter to the school board stating I should not be hired by the school district. I can't help wondering if he is tampering with my mail? Could he be trying to cause me to loose my job for personal issues?

I could loose my teaching contract and have to move and find another job in another city. All this would cause extreme hardship on me and my family.

None. Only aggravation.

I've lost 200$ worth of rebate checks that weren't forwarded and NOT with my pile of old mail @ my old address, nor were there any mail being held at the post office. I am also missing my W2 that was never forwarded nor at my previous address, and YES, the employer mailed it out.

200+$ rebate checks missing. Missing W2.

No physical damage. The employee's were most unprofessional. Even to the point of alleging that I was breaking into the mailbox frauduantly. Many customers were present. I was humiliated, PUBLICLY!

I needed those books for studying for my military training two years ago. Those movie tickets were my sister's birthday present. And my parents are old, I just want to send them some special food as gift to show my appreciation. US postal service simply stole my and my family's money. US postal service is a department of Government. Where is the discipline?

We have complained many, many times. Also, we have put a temp hold on our mail several times just to have it delivered anyway. I have gone in person to have it stopped AND sent in the forms via the internet. As in today, Our mail was to be redelivered on Tuesday, it was delivered on Monday. And then it was delivered on Tuesday also with the hold mail note attached to it. Thankfully we did get home from out of town in time to get our INCOME TAX check and a new CREDIT CARD that came in the mail on MONDAY. The USPS wonders why the public has turned to other delivery methods and services. This is why. If we had not been home, we could have lost so much or it could have cost a lot of money not to mention the heart ache.

Thankfully we did get home from out of town a day early to get our INCOME TAX check that I am positive was delivered on Saturday and a new CREDIT CARD that came in the mail on MONDAY.

When I told my Mom it was not delivered and only a pink slip stating they needed a signature for delivery. My mom was shocked she said..He asked my 3 times.. Maybe he was too busy socializing with the other customer he forgot to do something.. I wrote on the pink note in my mailbox to LEAVE and I signed it... I received another pink slip in my mailbox and no package.. My mom called the post office on Friday the 21st and the Supervisor at the time said he would call my Post Office in San Clemente and let them know of the mix up and have it delivered today on Friday without a signature.. Well, apparently he never followed thru because I still did not have my package and my Mom received no call from the Supervisor that day as he said he would..

I went in on my day off on Saturday to collect my package and the Supervisor there was sure I wouldn't receive a refund because it was delivered as promised.. I said It was not delivered as promised because I still did not have the package and I had to come in an pick it up several days later.. She shrugged her shoulders.. When I called West Covina they had the same attitude. It was their word over my Mom's (who doesn't lie) if the transaction did happen as she said it did, which reflected in a non delivery as promised.... They suggested I call you because the clerk denies the transaction taking place as my Mom describes it. **NOTE**Just a few people I have spoken to about this unjust service from the post office, they in turn would tell me their own horror story of the United States Post Office. This seems to be a problem and one that they know they can get away with so I am asking for a refund for my mother through Consumer Affairs...$16.25 ,, Since when is the customer always wrong .. What happened to the customer always right.. I want this righted...

My mother on a fixed income is out $16.25..She paid for a service she did not receive..Out of her kind heart wanted to get a package to me on time and gave plenty of time to send it because I really only needed for Friday AM.. So we were o.k. with the mix up till nothing ever got done nor rectified..and I didn't get the item when I needed it.. It is the principal.. my delivery never took place,,, and I had to go in and pick it up.. the fact my Mom paid for a service not received as she expected. Under the law I would believe that is deserving of a refund..The West Covina Supervisor who never returned my Moms call nor followed thru on yet another promise added to the unjust act.. they just don't care enough...

I went to the central office in Springfield and they told me to call the damaged mail center in Atlanta. There is no such number. I called the main USPS number and they confirmed that I was given the wrong information. The shocking thing is that the box was sent on 2/29 and the remnants did not arrive until 3/23.

I spent several hundred dollars on this training set. Now I will have to buy another one. Thanks again, USPS! Another great monopoly at work.

We have to continue to contact all of the agencies that send us statements and mail and find out what and when our mail was sent to see if it has not been received. This is extremely time-consuming and should nto ave to be performed. We have to have new mail generated, checks cancelled and resent, and all of this costs money. Plus we do not know who is getting our personal information. We aslo have to deal with angry calls form the post office because we are having trouble receiving our mail and they don't want to deal with this.

no physical damage but it is very perturbing to me

I have been requesting for 6 months that they stop walking across my front lawn. I went into the office and spoke to the new Post Master. He informed me that the United States Post Office has AUTHORIZED them to take short cuts across peoples lawns. I am sorry, Isn't the lawn between my front door and the sidewalk PRIVATE property? Who gave them the right to decide this for me? I called the consumer relations and the very nice lady there (she really was) did inform me that this is the agreement the USPS has with the union, though most Postmen do not walk across peoples lawns. She (not the postmaster) informed me that there is a form you must fill out in writting that states you take offense to this. This form makes it official and the mailman MUST stop walking across your lawn. I asked for the form and she told me I had to pick it up at the Post Office.

The post master stated it was taken care of and I did not need to fill out this form. He refused to give it to me. The postman just went by my house and guess what, he walked across my lawn. What can I do? HELP! What if this guy steps in a hole in my front lawn and breaks his foot. Can he sue me? If he cann't and my insurance finds out about the injury they can still increase my insurance. Someone please help.

The destroy my lawn. They look in my front window as if to see if anyone is home. I don't feel safe.

It is unfortunate we do not get along with our neighbors. I don't know what is so hard to delilver the mail to the right address. Maybe its time the person delivering the mail gets displine, or transferd to a different position. Your co-operation will be appreciated.

Late bills, or no mail at all. Had to pay late charges. I am worried that my paycheck statements will be missing soon.

People in the building are missing their mail and may have problems with credit card companies, utilities, and bank statements. This may lead to financial costs for not receiving the mail.

the post office cound not tell me why it took 10 days to go acrosstown. These people have a problem This was for a scholarship application for my granddaughter if this how the mail works I will start using email.

I spoke to the Church Avenue postal station, on Friday afternoon, and was advised that the manager Mr. James Irizary would be in on Saturday. I spoke to Mr. Irizary on Saturday March 15, and was advised to send a fax concerning the incident, and he would take it to the union. The church is sending to Mr. Irizary attention a letter on Monday concerning this matter advising him that the mail carrier is not to park on church property again. If so, it will be taken away at his expense. We hope that we receive our mail in the same manner we have been receiving it, up to this incident on Friday March 14. I want an apology from the mail carrier in front of the people who receive food from the food pantry.

I am missing netflix dvds that don't get delivered, and I don't know what other mail I don't receive. Obviously some bills go missing because I don't receive my monthly statements sometimes causing me to get late fees for late payments. I rely on receiving my mail so I can function properly. I have not received mail for the past two days. I don't know what to do as the USPS consumer complaint office is EXTREMELY unhelpful. I just went door to door in my building looking for my mail, netflix DVDs that were supposed to have been delivered two days ago. No one has my mail, but others have informed me that this has been a regular occurrence and their complaints have fallen on deaf ears. CAN YOU PLEASE HELP ME/US?

When I picked up my stamps on Monday he had substituted some stamps without talking to e (work phone # is on order form). I called him this morning to tell him we had ordered 50 $1.00 stamps and no .5 cents stamps. He said he had given me all his $1.00 stamps so substituted .5 cents. He also gave me 50 .58 cents stamps with hearts on them. I explained this was a business, we don't want stamps like that. To which he replied 'you need to put that on your order form'. I replied had he opened the door on Friday when I rang and knocked several times I would have told him. He stated he closes at 4 p.m. and can't do anything after that. I reminded him about the after hours bell and the sign that says to use bell between 4:00 and 4:30, however I noticed HE has changed it to 4:15 now. This is NOT the way to treat people especially when they are purchasing something from you. For eight years I have rang that bell at 4:20 to 4:25 and had the previous Postmasters open the door and take my check/order. What right does he have to change his own working hours and be so rude about it.

Unless he opens the door for my next stamp order I will go to another Post Office. The Company I work for has supported the Wadsworth Post Office for 8 years with purchasing stamps when there are other Post Offices we could be going to that are opened until 5 p.m. and not 4 p.m.

THE QUESTION IS IF IT WILL EVER BE DELIVERED? And that it has not been tampered with?

I went to the post office to inquire if they still had the forward for my mother's mail and was told that they did. When I questioned them about the fact that the water bills and cable bills were not forwarded, they advised me that if the envelope requested Address Correction, they return the bill to the company and it was up to the company to forward the bills. I also inquired if there was any mail awaiting forwarding so that I could pick it up and was told that there was not. The two delinquent water were included in the package I received on February 21st, as were the delinquent cable bills. Yesterday (March 5th) I received another water bill mailed on December 21st. Most of the mail was wrinkled as if it had been stuffed into something. On February 22nd I wrote to the Floral City Postmaster requesting an explanation and to date have not received the courtesy of a reply. I continue to receive two and three month old bills. Where are they coming from and why weren't they forwarded on a timely basis? This is inexcusable and something needs to be done to insure prompt delivery of forwards, not only for me but for others requesting forwarding.

Because of not receiving the monthly bills for the water and cable, both services were terminated. I had to drive around Citrus County in order to bring these bills current and change the address for future billing. In addition, I did not timely receive the checks nor the bank statements. The cards needed a response and I have had friends inquire as to why I didn't respond to their messages of sympathy.

My son was the recipient of this package and has to do without the school items I sent to him.

Contents in package are meant for use in a wedding which occurs in 11 DAYS... still missing in action.

I moved to New York in February 2007. It is now March of 2008. I am without my clothes, books, papers and personal effects, and my insurance claim was denied. On top of it all, a Christmas package sent to my mother was lost, and I have been told to repeat the process again to retrieve this package as well. What is going on with the postal service? Why is there no customer support line designated to address the growing number of issues? Why can I not reach the Dead Letter Facility by phone to initiate the search personally? Or an email address?

As a result of this individual's neglect to assist me over the phone, I have wasted 45 minutes of my work day trying to straighten it out. I understand that this is probably not something that Consumer Affairs typically deals with, but I would appreciate at least knowing that some form of communication about this complaint is submitted to USPS Chicago Loop Station.

My daughter told her how important our only income is ,so we can pay our bills. The USPS worker then stated ''I don't give a [expletive]. I'm not looking--I'm leaving", and she left. We then called the postal service here in Tyler and complained about her attitude, and they said to just wait and see if we get these checks well. Today, March 3rd...no checks yet. Social security confirmed again today that those checks were sent here to this address in Feb.

The social security dept. will put a trace on all three checks. The mail lady needs to be held responsible for her actions. Thank you very much for your time. this is extremely important because we have children here with severe disabilities and have no other way to pay for our already-due bills.

I am facing a fine of $585 and may face deportation. Sll this because I did not receive the letter which was sent to me.

A friend shipped me a $260 hand-made drum that is currently missing in action. Status of the package does not show up in their tracking system even though the package was insured and a tracking number was issued. From my point of view, my goods have been stolen from the USPS.

The employee turned out to be The Customer Relations Supervisor and not The Postmaster. I told him since he was unable to solve the problem I still needed to see The Postmaster (who he had pretended to be). He said for me to Tone Down or to get out. I stated that I wanted to talk to he Postmaster, and I wanted to know his last name for the purpose of filing a complaint. John The Supervisor then said, "I don't give out my last name because it's in the phone book, and I already get threatening phone calls". I then asked him to get The Postmaster, and he walked off. In another 15 minutes a gentleman came out and identified himself as The Postmaster. He listened to my dilemma and asked for my information for the purpose of resolving the problem. I gave him my information and asked him why the Customer Relations Supervisor couldn't have done that. He wasn't sure. I look forward to a resolution to my problem, but I really wonder why anonymous John is under the label of Customer Service.

I have business cards, advertisements, clients, insurance business, and LLC business that has been disrupted due to the postal service's blunder. This has been very disruptive and time consuming. If a notice of fees due had been placed in the box there would be no problem, and two Parties with keys would not be sharing each others' mail.

I have had over $200 in late fees since November 2007. Every month I need to spend time out of my work day having to straighten out my bills with a companies including utilities. All my Christmas packages have disappeared. I spend my time putting the mail for other people in the correct address.

I suffered a headache half the day and waiting time not knowing.

Mail order drugs not received. Other packages not delivered.

FIRE THEM! WE NEED PEOPLE IN THERE WE CAN TRUST AND WHO ARE GOING TO DO THEIR JOB RIGHT AND FAIRLY!

That package finally arrived at its destination EIGHT MONTHS LATER. It had been postmarked all over the East Coast. Of eighteen packages I sent in December of 2007, FOUR were lost and never seen again, with me having to refund all monies. In addition, our letter carrier is a mean and rude man who has made me change the height of my mailbox three times...too low, too high, etc. UNREAL! Each time I MEASURED its height and it was EXACTLY as USPS wants it. I now use FedEX and UPS with NO problems.

Loss of customer goodwill and satisfaction, loss of over 600 dollars in sales, endless trips to post office, etc. Negative feedback on eBay.

I lost two checks and a late payment of my telephone bill and maybe even more mail that I have not received. The dope house brought me my credit card in the envelope that they may not even have known what was in it.

I have to drive across town to get the mail, some of which contains bills, movie rental returns, or other time-sensitive material. It's also an inconvenience due to time involved and gas expense.

Our cash flow is severely disrupted when anticipated checks do not arrive and also when our payments are not sent out.

This issue has caused me to have to borrow money in order to feed my family, and I am currently behind with my bill. My unemployment and child support is how my kids and I live and eat until I am able to find a job.

Caused approx. $450 in damages as panel will need repainting.

When I called the Post office and told them the package was not delivered I was told that it was in customs in PR and might of been held up. Then I was referred to the Expedite office over in Newark, NJ. They also told me that it might be held up in customs. There is a lady there working with me and she sent me papers but it seemed like everywhere she called they are not getting back to her so I'm not getting any answers. I however, filed a claim today and they still trying to tell me that it might be recovered and the post office has different carrier, fed ex, and outside commercial flights so they don't know who could've taken it. I don't understand why they telling me this because it is their responsibilities to have their workers handling mails. They also try to tell me Fed ex employees got arrested for stealing packages but what's going on with the usps employees for stuff thats missing. I'm mentally stressed because of this. I'm here crying as I'm writing this complaint.

I have not received checks, important bills, and other articles of mail that were desperately needed.

Bills not delivered on time. Not getting important mail on time. Sometimes not getting it at all.

I have been waiting for important travel information to arrive that had been mailed out last week and expected to receive it prior to me leaving on a trip for 6 days. I was never able to receive the information and now must travel without it making it very difficult. Also I as well as many neighbors have out going mail which has been sitting in our mailboxes for almost a week that will not get delivered in a timely manner due to the poor delivery service of our local post office.

Loss of time.

My checking account was drained of approx 8k on Dec 21, 2007. It had occurred through a telephone transaction from the routing numbers on the checks. A debit card issued by Citibank had fraudulent charges of 17k. After the 3rd attempt, I finally have a renewed driver's license. The DMV verified that 2 were previously sent.

It cost me more than twice as much as it should have to mail a very small box.

Fidelity investment mailed a letter to me which should have arrived at the post office or at my door on 2-7-08, I still have not seen the letter. I had to place a stop payment on the enclosed check due it being lost or detained. The service and/or treatment is not fair for those affected residents.

I have not received my consumer goods I paid for.

My mail is constantly jammed in my mailbox with smaller packages, and half the time I can't get it open! I was told that it is not the USPS policy to deliver the smaller packages at the front door, which is insane and that the only way I can avoid having my mailbox jammed shut, is to drive to the other side of town every day to pick up my mail personally. I do NOT understand why USPS is allowed to be rude and ABUSIVE to me, or any other customer! I also receive other peoples mail on a semi regular basis, which also jams my mailbox. Last month, I received mail for ELEVEN different people on one day! Please HELP.

My social security number is floating out there. I will never know the amount of mail I am not getting if I do not get it.

They lost my work check.

Currently, I have approximately $130.00 in medical uniforms lost in the mail. In addition to the money invested, I am also violating new department dress code, as our colors have changed, and apparently I am not likely to receive the packages. There are no local uniform stores and I can hardly afford to continue ordering items that I have no confidence in receiving.

Item is broken but probably due to impact not water. Does not play, rewind, or fast forward. Seller says it was tested and worked fine before sending it. Seller has NO negative feedback from hundreds of other transactions so I believe him.

Many people, including myself either called or went to the post office. The supervisor was never available. The excuse from the clerks always was that the regular mail carrier is on vacation for the week. I spoke to the substitute carrier on Wednesday, January 30 at 7:30 at night (that's when she delivered the mail) and she stated that the route is just to big for one substitute. HOW ABOUT DIVIDING THE ROUTE IN HALF AND USEING 2 SUBS? I did not get any personal mail, 3 weekly newspapers, no advertisement... NOTHING! This is an ONGOING issue here, and we are all worried with the summer month up on us and all workers using up their vacation. I do not blame the workers, but feel it is the supervisors responsibility to make sure the mail delivery takes place six days a week at a reasonable time (not during the night on Saturday).

There are important documents that we expect to go out in the mail - not the least of which are bills to be paid.

I called back again the next day only to be told that there was insufficient padding around the inside of my boxes now this really baffled me because all the boxes were empty when the inspector viewed them and I called them back yet again only to be told they were not sealed properly when they left the UK. I had sealed each box with a full roll of packaging tape but when my boxes arrived at my home in the states they were sealed with ordinary clear tape I called them back again only to be told because i did not have any insurance on my goods i was not entitled to anything. The point is whether I had insurance or not it does not give then carte blanche to smash up my property. I called then back again only to be told this time I would only get $100 for all the damages. Again I called them and they told me that it was not their fault but it was the fault of the company who contracted them to deliver my goods. I contacted the company and they are saying it is not their fault as the boxes were in perfect condition when they left their depot. I have had enough of their lies and as such should be brought to justice.

We have over $6800 worth of damaged goods and we had cuts to our fingers and feet from all the broken glass that was in the boxes and fell out of them.

Child support is not being delivered in the mail. This leads to civil damages, court cost, lost work time, travel costs, lawyer fees. I have depended on the mail service all my life, and it seems it's not proving to be a trustworthy system anymore. I'm paying taxes as is every other citizen of the US for the postal service to be supervised and funded. HELP!

This was a high dollar check that was mailed and no reply of acceptance. How can the public trust the mail system if we can't get what we're paying for? Why can't they get the workers to do their job? I'm outraged at having to pay $2.65 for a piece of mail and getting no satisfaction or resolve!

My support check was not delivered and my bills were late as a result.

The USPS says the item in Denver was supposed to be coming back to me; that was on the 5th and is now the 20th. I have to get another item from my inventory to ship to this woman who is out her item; that's going to cost me another $30.00 plus shipping to keep her happy. In the Ebay world our rating means a lot, and my rating has been in jeopardy because of USPS's incompetance. I went to the Stafford post office and took the confirmation numbers and paperwork for 3 other items about 1 and a half weeks ago. The answer I got was they should get them--those were shipped out 3 weeks prior. I caught flack from those customers waiting for their items,and they were over $100.00 each. The USPS says Parcel Post takes from 2-9 days, yet there are times it takes 3 weeks for items to be shipped. If I ran a business like they do,I would be out of business. Thanks for your time.

The mail still has not been found.

The only reason we found out about the lapse in coverage was because I hydroplaned on the freeway Jan. 4th, 2008 and smacked the rear of my car (no one else involved). Needless to say I had to call my insurance carrier to report it. It was at that time we where informed the payment was not received and our coverage was no longer in effect. We were to wait a couple of days to ensure it wasn't sitting on someone's desk waiting to be processed. It was finally received Jan. 10th. Now not only do I have to have my car repaired, there's the ambulance, hospital, doctor, radiology and car rental that have to be paid for. All of this is under my insurance policy that took almost 2 weeks to be post marked. I am between jobs and did not budget for this. My car is a 2004 Honda Civic LX coupe. It doesn't even have 50,000 miles on it. The only saving grace is that it is still driveable.

I feel my personal and work information has been shared with strangers that have no business seeing private information. And that a person in a manager or supervisor status should not be allowed to do so.

The consequences is that customers' full credit card numbers are accessible to anyone working in the postal center. This could lead to identity theft and fraud. I would like to know that the postal service is going to correct this considering that all other merchants have to comply to the law.

I've lost all mail from creditors who HAD the new # but AFTER the billing cycle, bills that had charges when I was forced to call via phone & pay via bank account, car insurance to be cancelled, doctor bill, sent 3 xs and the only reason I found that out was our med ins. company notifies via email of claims filed. Christmas presents ordered via catalog/by phone have not been found nor have been received. Paid for but not recieved. ALL Dec's monthly bank, financial statements, credit cards, etc are lost. WHO has ALL that private information? We don't.

I paid for a service that I did not receive.

No actual damage, but I find it hard to believe that the Postal Service wouldn't care about this sort of thing.

Residents now have to go to the post office to get their mail.

I have had two seperate pieces of certified mail NOT delivered though I am home and have a doorbell. When I sign the back and ask for redelivery they are not delivered. I asked the mailman and his response is it's at a different mail center so I don't HAVE to deliver it

I must leave work to mail letters as can't mail anything after work

Financially I am out $28.00 but that's not the point. My product was logged into the USPS offices they had possession of it, they lost/took it, they should pay or replace it.

There were no serious consequences. However, I feel the need to inquire about and document poor behavior or poor administrative decisions.

Although the book only cost $7, I was very frustrated about it, because I need the book for the coming semester. It's wasting my time, and I don't feel satisfy with their services. The USPS's goal is 100% customer sanctification.

So then I make the second trip into the post office to file the claim like I had originally intended to do. This time the guy that helped me said I needed to wait 75 days. I promptly told him that I only needed to wait 21 days before filing the claim. Then he highly suggested that I wait and give it more time before I file a claim. I have no intention of waiting because time is money and memories missed. I would have liked to use our Video Camera to record our kids' Christmas with their Dad, as he will be leaving for Iraq for 15 months. He has already missed so much of our kids' lives. This Video camera is a necessity in our life, and we have to be without it. There is no way I am waiting. The sad thing is, I was in a rush when I sent it off at the Post Office in the first place, and only insured it for $300. We paid over $800 for the camera. So needless to say, I told them that is why I wanted to file right away. The guy that helped me had absolutely no clue how to file a claim, so he went to talk to a manager to see what to do. The manager didn't have a clue either. He had to go print off directions on how to file a claim. Finally I filled out their form, and then waited and waited and waited for them to figure out how to fill out a half a page's worth of information. I was being helped for over an hour. Also during this visit the postal worker inquired about the location I shipped the package from. I told him it was the Clear Creek post office, and he said, "Oh that's not a Post Office, it's a contract station. Just a bunch of bank girls." Even as a contract station, IT'S A POST OFFICE! How ignorant and rude.

I have wasted my time and money and lost faith in the USPS, and now plan to ship EVERYTHING with someone other than them. As far as insurance goes, I don't know why American's should even have to pay it. Don't we already pay them to do their job? Why are we also paying for insurance so that if they don't do their job, we are covered. In any other market, businesses are accountable for their services. Why shouldn't the United States Postal Service be any different? As for the claim, we will see where that gets us.

We lost an $800 video camera and footage of our kids we can never get back!

I was injured at work and was receiving sick leave checks. Since my mail has not come, I haven't had any income. I was also waiting for important court documents.

I can't afford to lose letters and packages.

On another occassion a few years ago, the private road fronting our house had a sign that stated that there would be construction/repair work being done on the particular Friday. This was a crutial delivery day since I was out of my medication and was expecting my written drug prescription that I had to have for pick up of medicine from Tripler Army Hospital on Saturdy. Because of the construction/repair sign on the road, he did not deliver any mail that day and had to wait till Monday. It just so happened that the work was completed early and the road was opened to traffic well before the time he normally delivers after 1500hours. Another mail delivery person on the other street across from us was seen delivering mail by foot using her delivery mail bag. I cannot condon these types of behavior when an employee forgets what he is there for and that is to serve the patrons of the Postal Service. I have complained to his supervison over the telephone about the second incident but I have not seen any improvement. I am most anxious to hear what actions to the complaints I have just submitted, and will be happy to talk to someone in the Postal Service who can do something to improve the service that I am now subjected to and must endure.

I am without a computer due to the postal service's neglect and unable to purchase a new one for $289.90. I am in the process of filing a civil lawsuit against the United States Postal Service and was advised to contact you regarding this matter. I require a contact name and mailing address to start this process. Please advise.

Show a little compassion here. Broken Foot. Four months pregnant. It could take that driver 2 minutes at least to just drive up my driveway to deliver my mail during a hardship, but OH NO, to make the customer happy, that's not what they strive to do. They would rather kill you by keeping your heart medicine from you because one person decided you didn't shovel properly or didn't have the 3 minutes of time between the snow plow trucks piling it up, and you running down clearing it out for them. It's just plain crazy.

Frustrated. I immediatley contacted Sen Debbie Stabenow's office and got a quick response and follow up. The branch postmaster got a letter, so did I, that basically said Hey lets work together here, can an attempt be made to deliver to the door when hardships are in place Exactly my point. Think about the elderly. The postmaster changed his tune, he apologized, truthfully i think he didn't believe me when I said you will be hearing from D.C. on this matter. I have never had problems again. Thank you Sen. Stabenow, I now receive my medications on time and in my mailbox!

Perfect conditions, no problems, just that one Christmas present that could not be given and now the person receiving the gift is in Falls Church VA.

It messed up my Christmas plans with my children who do not live with me. I spent about $500.00 flying them in to visit.