USPS Reviews

It is now August 16, 2011 and the parcel shows as having left USA on the 20th of July and in transit to NZ, but still has not changed status or arrived.

When I called to see what could be done, I had to go to the office and file a form. When I got there, the woman behind the desk didn't know what to do and gave me another number to call and file a complaint. I called said number and all the guy said was that this happens and if it was insured, I could have something done about it. I asked him why it wasn't even taped back, but all he said was "these things happen".

I thought going through people's mail was a federal offense? Plus, is filing a complaint really going to do anything? It's not going to make their ** service any better, that's for sure. I never want to deal with this joke of a company again.

Now I can not track the package and don't know where it is and I am out about $100 for the item. What's the point of using the ** at USPS? UPS gives you a tracking number regardless. You don't need to request it. It will be a great day when we don't have to pay for this sub par service out of our tax dollars.

I called Martha of the USPS in Batavia. Per Martha, she called Elk Grove twice but no one called her back. So I have a tracking number for a package and what's it worth? So far, nothing. What's the point?

To date, I have over 50+ missing packages and mail. I have been forced to receive mail at a friend's home. But mail coming to my home is still necessary. I have had no luck with calling my local post office. Even with deliver confirmations and required signatures, no luck with the postal inspectors department.

I have been forced to put my home on the market and move. My home business requires deliveries and this is hurting my business and my personal finances.

It is now August 8, and I finally got what may amount to some form of answer. My normal route carrier was on vacation during that week; failed to complete the address forwarding when he returned, and my mail for the past two months had been delivered to my old address was the explanation I received. I was a little upset, so I hung up, and waited around thirty minutes to relax before calling back to verify the story. I got the name of the route carrier, and informed the individual on the phone from the main branch that I was going to file a complaint with Consumer Affairs, and to the post master general; since any other "legal" action seemed to be a waste of time due to the post office's sovereign status.

Once I informed them of this, they began to quickly back pedal and change their story, as to why it had been a problem. Suddenly, I may have been the one who did not do what they were supposed to have done. I pointed out that they had informed me that they had found my change of address request in their computer system, and verified that I had done what was required for a successful change of address during the first phone call. They never explained why I was not receiving mail from businesses and individuals who had been using my new address, which required no more work in the post office's part than a normal mail sort.

After weeks of not getting my mail, I finally called USPS and filed a claim, #CA105642776 & CA105911095. Since then I have had to call to ammend the complaint 4 times because now the carrier just randomly has our service cancelled with no notification to us or anyone else on the block. There are days when noone is even parked there and she still doesn't deliver because the service has been stopped, without our knowledge or consent.

Our outgoing mail was not always picked up when incoming items were dropped off, our suite was not serviced on a consistent and daily basis, and our incoming mail items were regularly delivered to the incorrect suite. Following my calls to customer service, we have experienced a change in mail carrier but only one service issue has been resolved.

Our mail is now being picked up when it is dropped off. However, in the last month and a half the mail carrier failed to visit our suite on four separate occasions, and did not arrive until after 5:00pm on another day, that's after our office was closed so I did not receive the mail and they could not come in to deliver. In addition, our mail was delivered to the wrong suite at least once a week during this time period. We also received nine mail items that were not ours and were clearly addressed to a different business. There are only three tenants in the building so there is really no excuse for the confusion.

I would like to know how these issues are being addressed and I require a response this time. Thank you for your time and prompt response.

You guys don't understand the damage that you have caused to my family and my children. Due to this stupidity on your side I will have to return to my country without my children and thanks to you, they'll probably end up somewhere in the hands of CPS or something of that nature. Great Job! You guys need to do something or else just go out of business and let UPS or FedEx take over. I can't believe a certified mail can get lost but I can get a regular post stamped envelope there faster and not lose it. It makes no sense to me.

Extremely frustrated, because I have 3 kids under the age of 3 with me, I took my package back home, put the merchandise in a new box and took it to UPS. I explained to the employee behind the desk what had happened and that I was told to come to their store to send my package. She politely said, "Okay, I can handle this for you." She took my package in the back to fill with peanuts and taped the box up. When the employee came back out, my laptop was in a completely different box and she explained that she had to change the box that I had because I couldn't use a flat rate box. Not knowing any better, since this is my first time sending a package overseas, I said "Okay."

She weighed the box and typed some things into her computer screen and said that my total was going to be $38 and some cents. I was under the impression that this was for packaging, shipping, and postage. She also told me that my husband would have the package by this week. I was glad to pay the $38 since it was safely packaged and it was going to be shipped out immediately. This was not the case! At the end of everything I did not receive a receipt for my charges and she very slowly walked back to the store as if everything was all done and over with. I smiled, said thank you and walked out. I was not happy with the service at all.

First thing this morning (8/8/2011) I called and complained of the service and the manager explained that they do not send the packaging, that their employees take those types of packages to the UPSP and the post office sends them. So, my question was, "Why did I just pay you 40 bucks to send my package and was told my husband would receive it this week? The manager apologized and said there was some miscommunication. Obviously! He told me to call the post office and ask if they had sent out my package yet because he had confirmed that it was now in their care. I called the post office and the manager there said that she had no records showing that my package was with them. **. I swear these people are a bunch of **.

I explained the entire situation to the manager and she told me that my package was indeed brought in this morning and it was paid for to be sent the slow way. Six to eight (6-8) weeks from now is the soonest it will get to him. Are you kidding me? I just paid 40 bucks for this package to get to my husband this week and you're telling me I have 6-8 weeks before it will get to him. So, now I have to pay an additional 10 bucks for this package to possibly get to him by next week. There is no reason why I should have to pay over 50 bucks for this package to not be delivered to my husband in 2, 3, 4, 8, or 12 weeks down the road.

I believe that all the these employees need to be fired and new ones should be hired, and maybe they should get some employees that actually care about their jobs and do it efficiently and not have little 16 and 17 year old in there who is only worried if they got kissed at school today. **! I'm sorry but these people really have pissed me off for the last time.

I was late leaving my home today, August 6, the first day the forwarding was to begin, and found my mail was delivered at my home address despite the request and confirmations. Earlier this year, twice, I had put on holds for my mail. On each of those occasions, I arrived home a day early and found my mail had been delivered all week. I called the PO and got a runaround, first from a woman named Jessica, who said the delivery person claimed the hold orders were not received until the day after I was to have returned. Jessica told me, on two separate occasions, that she would call me back with further information. She failed to do so.

I called Vivian at Consumer Affairs for the PO (858-674-2670) and she soon returned my call, saying the supervisor at that PO, Heidi, would call me back within 24 hours. She failed to do so. I called the PO and left a message. Three days later, I was finally able to call and get Heidi on the line. She was very busy passing the buck, saying Jessica had little to do with that PO, she worked at another, that she, Heidi, always put in changes the day of the change and that she would speak to the carrier, but I would have to call her the next time this happened.

So, when I called today to ask for Heidi, I was told she was not at work. I was told that, at the end of the day, whoever I was speaking with would have my carrier call me. I said I wasn't going to be home because I was leaving town, which was the reason the forwarding was put in place from the beginning. She said I wasn't allowing her to speak to anybody about the problem and hung up on me. I called the main PO phone number and they seemed concerned. They said they would try to have the problem dealt with on Monday or Tuesday, which was already well into my two weeks.

The people at the Palm Desert PO in charge of holding and forwarding mail have been completely inefficient and utterly rude. In each case, I've had confirmation numbers but the confirmations have meant nothing. When my mail was being delivered rather than held, it could have been stolen. Now, as I'm about the leave today, I don't know what is going to happen. I need to deal with my mail. I need it forwarded and stopped on the dates requested and confirmed.

The people at this PO take no responsibility and just pass the buck. They should not be holding the jobs of trust they do. Not simply because they are rude and hung up on people, but because they aren't doing their jobs. Is there nobody at the PO supervising incompetent supervisors? Does the buck stop anywhere?

So I called the 800 number for USPS, telling them what happened. They gave me a case number and they said that they will give me a call back within 24 to 48 hours. And since August 1 until now no one have called me back.

I called back again today, August 6, to see what happened. They gave me another case number saying that they had documented that and they are sending it to Consumer and Industrial Affair office, who would solve the problem for me. And now I’m here waiting for them to call me back to solve the problem.

As of August 5, 2011, it’s still not received. I was given a tracking number and it showed the document was picked up from the source in Surprise, AZ but no further tracking to date regarding location of document, etc.

I was initially told that the document would be tracked to destination. I had contact with USPO, Surprise, AZ & Washington, DC and they said there’s nothing they could do. And that I should have sent it registered, etc. Like that was going to be better, yeah.

I had to amend my address to specify my physical location –yet still these part-time carriers can’t or won’t read. I’ve lost two priority mail packages this year – both were scanned as "delivered" – just not to me! I have my own steps to a railed porch with a mailbox on the side of an older triplex. Yet, invariably, my mail is dumped on my neighbor’s front porch.

I can concede that FedEx and UPS (Brown) seem to have similar problems finding good help these days, but it is sad that the sanctity of letter mail seems merely historical.

Please tell me what's going on.

The carrier could not have left it in the box anyway since it needed a signature. They would not even leave a note explaining why they would not deliver the package and give me a chance to pick it up at the office.

I have retaliated by having all of my mail delivered by Internet where possible and plan to cancel my P.O. box as soon as the contract expires. USPS is hurting due to their concern for rules enforcement and lack of concern for customer service. UPS and Fed Ex will try hard to deliver a package and the USPS will drive right by your house chuckling at you for not knowing their silly rules and then send your package back halfway around the world while making you pay triple freight.

Seinfeld had the Newman character for a reason.

I have called the USPS 800 number at least four times, but no one can help. I was referred to your office. The package has yet to be returned to me. If delivery could not be made, the package is supposed to be returned to the sender in five days. I did not get the service I was promised. I want my money back. The tracking number is EG 938224444US.

We have been doing this for 15 years and the only post office we ever have trouble with is Spring Valley. Upon entering the Spring Valley post office with the mail out, before even saying a word or being able to sit the mail out on the counter, Mary gruffly said they did not take the mail out and we would have to go to the drop off center. We tried to explain to her that we have done this many times before and tried to show her the form where we had already paid for the service. She refused to listen to any explanation we had and would not even look at the form.

We asked her to call the PG post office and speak to them so they could explain, but she refused. After listening to her yell for several minutes and not allowing us to get a word in, we simply left the mail out on the desk and started to walk out. She said she would throw everything in the trash. We said if she threw the mail out in the trash, we would need to be reimbursed for the payment we had made. She said she didn't care and she was going to throw everything away regardless.

We left and called the PG post office to let them know what had just happened to make sure we had done everything we were supposed to do. We were told that they would try to take care of it and we had done everything correctly. The form we completed is Part C, Section C16(Entry DSCF). The postage statement we completed was PS Form 3602-N1, June 2011. For the drop shipment, we used PS Form 8125, a Plant Verified Drop Shipment(PVDS) Verification and Clearance Form.

This kind of behavior should simply not be tolerated. For a postal employee to treat a customer in this manner is simply unacceptable. We would appreciate something be done immediately. If you have any questions, you can also contact Donna ** at the Pleasant Garden post office. She was also treated very rudely by Mary and said she would also be filing a complaint.

Your help is much appreciated. We do regret having to make a complaint, but feel it is necessary. Thank you.

After ordering online, I watched my tracking number like a hawk until I saw that it arrived at the PO center that I sent it to. "Success!", I thought. I figured I would then drive down there and simply pick it up. When I got there after work, they looked around for maybe 15 minutes before they said they couldn't find it and told me it must have been sent out for delivery to my house (the opposite of my request.) I got the manager's number and went home.

It wasn't at my house. So I looked up my tracking number again, I saw that the PO center had forwarded it to an invalid zip code (one in a mountain?) which had the code 'Undeliverable as addressed.' I called the managers number several times but it just rang -- no answer or voice mail. I then looked up the number on Google for his office, but when I called, it was always busy.

I then called 1800-ask-usps. Their automated line couldn't understand anything I said, and wanted me to provide it with a tracking number. When I gave it a tracking number, it had no information and suggested I contact the local PO office, for which I had already given up trying to reach. It took maybe 30 minutes to finally get someone on the phone at the 1800 number (a combination of pressing 0 and saying 'customer service'.) The guy at the number said the package had 'probably' been forwarded back to the sender.

I emailed the sender to let them know it might have bounced back to them, and continued watching the tracking number. I saw it was forwarded from the invalid zip code to another local PO center downtown. I called that office hoping I could pick it up there, but they were unable to tell me where the package was or where it was going. The lady said the package had come in and that they "got rid of it" due to the invalid zip, but that was all she could determine using their computer system. It was either out for delivery, forwarded to another center, or returned to sender.

So at this point, I've driven down to my local USPS where I tried to have it shipped. I've tried to call them. I've tried to call their manager. I've emailed them. I've called the main number. And I've spoken with the center downtown. None of them could tell me where my package was or where it was going. My cell phone number is listed on the package, but they haven't tried to reach me. It just seems so inefficient.

I suspect I'll eventually get my package after USPS stops forwarding it around and it returns to sender. Then we can try again with UPS or FedEx.

I quietly finished my transaction, and as I was leaving she noticed my unhappiness with her abrasive and threatening attitude. She became belligerent and hollering at my back, "Ma'am, do you have a problem?"

Slightly shaken, I calmly continued out the door without saying a word. I got in my vehicle and left without further incident.

USPS's website states that refunds can take up to 14 days, and after 13 days. I received an email telling me that my label was not eligible for refund, because the label had been scanned into their system already (even though they brought it back to me).

I called their customer service today, and explained the situation. The representative told me there was nothing he could do. Once the label is scanned, you can't receive a refund, even though it was never sent to the destination.

How was I supposed to know that my weight was off by 2 lbs, when I don't have an industrial weight scale? Nor do I care to pay a large amount for one.

If I would have shipped with UPS or FedEx, they would have just billed me for the extra weight, which is what I assumed USPS would do, but no. There is no way to add postage to a package that already had a label printed out for it; nor will they refund you money.

Right now, I've ended up paying nearly $500 to ship a package that should've only cost $250, and USPS is telling me there's nothing I can do?

It was a horrible customer service.

Hopefully, I can get this all straightened out, but the amount of hoops you have to jump through to get things handled the way they should've been the first time is absolutely astonishing!

I should be able to order something and receive it the first time without it taking a month to receive the "second" item that was sent. Either someone in my neighborhood is getting a "present" every time I order something online or our postman is getting a "gift". One of these days I will not get another item sent to replace the one that conveniently gets lost by the post office every single time!

I would have paid my bills and posted before August 1st but now it will be at least on the 2nd of August.

When I returned from vacation a month ago, I went online and suspended delivery until Saturday. The following Tuesday, I called because the mail was never delivered. The person in the local office in Swedesboro stated it was a new driver and it could be delivered tomorrow. I responded that I think it should be delivered today – and they did.

I’m not sure why the USPS is still in business. If the postal service cannot deliver and pickup mail, why does the US spend so much money on it and causing additional debt to tax payers?

I checked with my local post office, as well as the one my carrier reports to, and my mail is at neither of these locations. People who have sent me mail have not had those pieces of mail returned, so my mail is not being sent back. I can only assume then that my carrier is stealing my mail. She refuses to answer my questions of why she is not delivering my mail.

Today, 7/29/11, I saw my mail carrier at my apartment's mailbox. There was no mail in my mailbox. I asked her why I haven't been receiving my mail and she said that I haven't been picking up my mail. I told her that I've been checking my mail every day and there is no mail. She said the mail is being returned to the original sender. I asked her when she started holding my mail and she wouldn't answer me. She ignored my questions and laughed at me. She handed me a piece of paper with a 1-800 number to call for help.

There has never been a note in my mailbox notifying me that my mail was at the post office or why they were not delivering my mail. What can I do about this and is it even legal for a mail carrier to withhold delivery of my mail?

What can we do to resolve this problem?

I have been selling on eBay for years now. All of the sudden, the last few months they are missing and I have to refund people.

I have a list of tracking numbers that say they were never accepted when I personally delivered them to the PO.

What a shame that they are above the law; soon I cannot continue my business at this rate

It has been over three weeks for this particular letter. It still has not come. I have lost at least five pieces of mail sent “to” this post office, and I have not received at least the same number of letters “from” the same post office.

My friend I am corresponding with has also filed a complaint as she even got an electric bill two days later than the due date. This has been going on far too long, and I am sick and tired of never knowing if I am going to get my mail from this address: PO Box #**, Joppa, IL.

The residents of this town use PO Box's. I receive mail "always" from my relatives in Scotland far quicker than I get mail or non from this Post Office. I want this looked into as it is a federal crime to tamper with mail. There is no other conclusion I can come up with for so much mail to go missing on both ends.

I installed a new mail box in the front yard; he still complained the very dog he pet and had no problem with in the past. It all started when I refused to weld something for his personal hot rod car at his house. Something very wrong with this guy; his fingernails are long and yellow, and he smells like he does not take showers.

I think he may have mental issues and he has made attempts to talk with my 9 year old son.

I went into the Malabar Post Office, as I frequently do, to ship out an international pre-paid package. I stood in line for ten minutes as there were only two postal clerks to check us out. I was the last one in line with no one behind me for a while, but by the time I was at the front of the line, a line had formed behind me. I had one package and asked Clint (the clerk) to please check-in and accept my package for me, so that records shows that the package was accepted at the post office for tracking purposes, and proof that it had been accepted into the postal system.

Clint refused to scan my package into the system; he informed me that USPS clerks only check in pre-paid packages at their convenience, and because there was a long line behind me, it wasn't convenient. He was not going to scan my package into the system for me, but would take the package and put it in a bin-- where it would be scanned in later.

I replied to the clerk with a polite, "No, thank you. I understand, I will just come back tomorrow." He then became very rude. He stated that if any of the other employees scanned in my pre-paid packages, they would get fired.

I asked him why they would get fired for providing a service to me that I had paid for, and was entitled to.

I also stated my confusion by politely saying to him that I have been in business for two years now, and have always had my packages scanned into the postal system when dropping them off (in which he knows because I am in there every other day with shipments, everybody there knows me).

He then firmly and in an annoyed, rude manner stated that they only check in pre-paid label at their convenience, and if he caught any of the other clerks scanning in my pre-paid package, they WILL get fired. Then, he looked at me and said, "I'm serious."

I simply explained how the last time I had left a package with the USPS without being scanned in; it never got checked into the postal system. It was never delivered to my customer; in which USPS refused to help me track this package stating that they had no proof I dropped the package off at any postal facility. They advised me in the future to make sure to have the postal clerk scan my packages for acceptance when dropping them off. I nicely and calmly stated I would just come back early the next day to check in my packages then. Again, I was told if he seen any postal clerk screening in my pre-paid package they would get fired.

I simply just left the post office with my package. I went home, called USPS, filed a complaint and was told that an investigation had been opened, and that I would receive a phone call within two business days.

Clint was loud and rude; even though I was being polite about the whole situation, he continued to demean and embarrass me in front of all the postal workers and customers-- as if I did something wrong.

My Case number filed is CA10576634; I never received a return phone call.

Four days later, I called back in because I now had eight packages to be scanned in and shipped, but I did not know what to do being that I did not want to go in and deal with the same degrading situation.

I opened a second case CA105787407 regarding this situation, and was told that someone would call me within two business days--still no call.

I have since gone in on Clint's day off; had my package scanned in by a different clerk, and accepted into the postal system. However, this as I am finding out does not mean a thing either.

Problem #2: Lost & Untraceable Packages

As of 2011, my packages have not shown any tracking updates, and have gone lost. Some not ever being delivered to my customers.

Lately, the tracking numbers only show that the packages have been accepted at a specified postal facility along with the time and date that it was scanned into their system (thus, supporting the importance of having your package scanned into the postal system when dropping off a package).

However, even with proof that your package was scanned and accepted by the Unites States Postal Service, if your package has not been delivered or has been lost, (as lately quite a few of mine have been) the USPS states they are not responsible for the items that they failed to deliver or have lost.

This means that they are in fact providing a fraudulent service, and committing a crime as far as the law is concerned.

I am paying for my packages to be delivered to a specified address. I am also paying for the service of having my packaged tracked up until delivery. If my packages are not delivered and are not traceable; they have not provided me with the services I paid for, and are obligated to prove that their service was provided or refund me my money.

As recent records show, according to all my recent shipments, packages are not being scanned and tracked any further from the postal facility in which they are being checked into. I pay for the service of tracking my package, and having them delivered. Lately, neither of these services are being successfully provided to me, even though I have paid for these services.

I wonder if it is possible to file a Class Lawsuit against the USPS for financial loss, damages caused by not compensating customers for services paid for and not rendered when packages are lost and damaged in the care of the USPS (in the case where USPS cannot provide proof of delivery or track your package).

Recently, the wife fell ill. The husband makes less than USD $200 a month; is having a hard time keeping the family fed, and paying the hospital bills. My fiancé called me and said he wanted to give this family USD $1000 to help them out. So, in the next package I sent to him, I packed some goodies for a taste of home, and $1000 in cash.

My fiancé received the package today. He said the package was opened, marked "DAMAGED" with an official sticker, and the $1000 was gone, along with some of the goodies I packed for him.

We did not insure the package for $1000 because the insurance costs are almost 50 percent.

I have been unemployed since 10/2010, and have no money (I get food from the food shelf, and have been trying to stretch out a small retirement fund to get me by-- until I can find a job).

I have one key, but my brain injured daughter (can be verified) lost two of the keys.

I have NO MONEY TO GET THE LOCK CHANGED.

I explained my situation to the postmaster, and asked if I could just put a mailbox in front of my house, like I used to have, and like almost everyone else in this entire town has. He told me, "NO." I asked him if I could pick my mail up at the post office, and he said I could, but only for two weeks.

I still haven't found a job, the two weeks are up, and the last day I went in to pick up my mail he made it a point to say, in front of other customers, "This is your last day." I was insulted.

This employee of yours' is interfering with the delivery of my mail.

I have lived in my home since 1976 and own it. I am over 60 years old, I have no job and only has little money. If I had money, I would gladly pay the $10, but now I don't know how I can get my mail.

That man is the rudest person who has worked at that post office in the last 35 years (so rude in fact, that I usually go to the post office in the next town over which I can't do for my personal mail), and the embodiment of the adage, "Power corrupts, absolute power corrupts absolutely."

Please, help me and set him straight. I am profit, he is overhead. He seems to have forgotten this fine point.

Thank you.

I called back a couple hours later and spoke to another supervisor, James, who was beyond RUDE and of course clueless and could not help me. Nobody could help me with anything. Obviously the people at ASK USPS need training. I finally decided to call any post office in San Diego to hopefully find someone, anyone that might be willing to actually WORK AND HELP ME! I did. Farrell answered the phone and was my saving grace. She got a hold of someone at the San Diego PO who found the package, changed the address is forwarding. Then Stefanie called me from Consumer Affairs Houston. What an angel. I sure wish I would have gotten her this morning!!! If more people had her kind attitude, the world would be a better place. I think I am done using USPS for any Priority or Express packages EVER!

I decided to go into the office to speak with someone about the matter and I spoke to a lady named Magaly. She then told me to speak with Emma ** and I called her because she was on lunch break. When I did get in contact with Emma ** it was the following day, July 20th. She herself told me that the item was received on July 20th. I told her that he was supposed to receive it on the 19th as I paid express mail. She then told me that I had to speak to Tom ** with whom I spoke to today, July 25th. He apologized but I had to speak to Emma. She got on the phone and started to be loud and angry and insisted that I was not going to get a refund.

She was extremely rude and her yelling was uncalled for when I was only speaking to her. She then hung up the phone on me and I called back to asked for her last name. I am now writing a complaint.

I've never used this service before and it's very expensive ($73.10), but in the end I trusted the clerk. I told the receiver to wait at home so to expect a shipment by noon. The package did not arrive by noon. I went to the post office at Northgate, Seattle, and was given the run around to go to the Mill Creek branch to deal with this.

I'm not very satisfied with the customer service I've received and wasted the money I should not have. Please look into this matter and let me know if you have any further questions. Thanks, Diane.

Since I'm having to put up with this stupidity, maybe I should ask the post office to hold my mail so I can come in every day to get it if they're going to take a month of Sundays to have the key made.

I realized that this isn't New York, but maybe you should step up the pace, or give the job to someone who would appreciate it. These stupid people are slower than molasses in January. There's no excuse for this abysmal behavior.

When the mail person comes, they have no idea what happened to the letter.

The receipt I have kept guarantees delivery by 12:00 noon on Saturday, July 23rd. At 12:30pm, I was contacted by my daughter and sister-in-law who were waiting at the receiving address in Houston that the package had not been delivered. I immediately contacted the USPS and complained. The customer service representative said that she was escalating the problem to the research department to try to locate the package. She took my name and phone number and she told me that I would receive a call.

At 2:30, the package was still not delivered and I called back to USPS. I spoke to the rudest customer service representative you can imagine. She said that the package had been located and would be delivered by 5:00 p.m. I asked to speak to a supervisor to see if we could have the package delivered immediately and she refused. When I insisted, she hung up on me.

At 6:12pm, I received a confirmation email which said that my package had been delivered at 11:07 a.m. WHAT! This is a lie. I was on the phone at 12:30 reporting that the package had NOT been delivered. I have been lied to, hung up on, and charged for a delivery that did not happen. Can your agency look into this?

During the wait, I received other small mails from FedEx or USPS. Yesterday, 7/21, I watched the mail man came with the small van again, and was disappointed. I went to check the mail box after he was gone, and found that he actually left a hand-written note on a white piece of paper, which was obviously torn down from a larger paper, and it says, “You have packages at the post office waiting to be picked up.”

This morning, a small van came again; I ran down to the mail-man, and asked about my packages. He told me that it was him who left the message. He said nobody had told him anything about delivering my packages, and when he asked whom I spoke to, I couldn't answer. He was nice enough to give me his name, Bob and his manager's name, Natalie. He said that she should be able to arrange my delivery.

I spoke to Natalie and this time, she told me that I owe some postage because the people of the Minneapolis post office didn't measure and calculate the fare correctly; therefore, I would have to go to the post office to pay first, and haul the packages back to my apartment, by myself. I asked if I could come to the post office to pay the fee, and have the packages delivered to me--she refused. She said, "We’re understaffed" and "you're living on the third floor." I offered that if they could deliver one at a time I would be happy about it. It's OK even if the mail person will just knock on my door, and I can go down to carry the box myself. I understand it's my responsibility to pay, but isn't it their responsibility to tell the customer the correct postage fee and deliver the items?

Finally, she said that she had to speak with her manager, who would be in the office in a couple hours (it was 11:15 AM when I called her because the mail man came at 11:05 AM today), and she will let me know what he could do for me. After three hours, I called again. Natalie said that she had already spoken with her manager, and she claimed that he came to the same conclusion as she. I asked if I could talk to her manager, she said he's already gone. At least, I had his name this time, Adam **. She wouldn't give me a number to reach this person, and said I would have to call again to speak to him. After two hours of helpless struggle, I called the USPS general information number at 1-800-275-8777 and asked for instruction. The person believed the situation is unfair to me, and gave me the direct number to the department of customer affairs of USPS at my location, 303-853-6185. I called at 3:05 PM and left a message. I called again at 3:30 PM and left another message. Their office hour is M-F 8-4:30pm. I tried to call a couple times before 4:30 PM, still no answer. Here I am, trying another way to help myself.

Step out of the story and think, if I owed money to USPS, they would not deliver my package until I pay them. Then there was no first attempt of delivery, if I'm correct about it. If there wasn't a first attempt, why am I responsible for hauling the packages from the post office myself? For a person who has nothing in the new home, the only thing I can do is wait for my stuff to arrive. I don't think it's my fault not to have a car. Also, if this wasn't going to work out, the person at the Minneapolis office shouldn't have let me mail all the stuffs in the first place. Why do I have to be punished because they miscalculate the fare? I have already sent this to USPS's website. I really don't know how long it would take for someone to contact me.

When I made the call to the representative named Angela, she stated that she would be sending me something in the mail to test the post office, and see if I would receive the test mail that she sent. This is important because she stated that the information that she was sending would need to be filled in by me, and returned to her. I've yet to receive that mail. When I call 404-765-7702, I have to hold at least 20 minutes and cannot get through. I would like for someone to help address this issue for my mother and me. We have filed a complaint for maybe three times. We have spoken to people at the post office in Marietta, and their attitudes are not pleasant.

The supervisor who is over my area at the post office stated that he remembers our address, and that we never received a lot of mail. Why is he still interested in what we receive is my question? More importantly, he's incorrect. He seemed a little touchy for someone who doesn't deliver mail to our address any more. Why does he have our address in particular embedded in his brain if he subscribes to the idea that he hasn't delivered mail to our address for some time? We have had the most private of mail not show up, cut open, and ripped from one side to the other. It appears at times as if the dog ate the mail. You can tell that the mail has been manipulated. We would like someone to call us at your earliest convenience time to discuss this matter in further detail.

Then came July 2, 2011, and I had to live to Santo Domingo as planned, but without the available credit that I was counting to have on my credit card. The same post office lost my passport when it was mailed by the National Passport Center. On June 23, 2001, I missed my flight. I called the doctor in Santo Domingo to see if he could change the day of the operation. I was told it was not possible. In Santo Domingo, I had to borrow money with a high interest in order to pay for the surgery that I was scheduled to have.

July 16, 2011, I returned from Santo Domingo. I called HSBC again, and I learned that account was earning interest already because they still have not received the money order. On July 18, 2011, I went to the post office to put a track on the money order, and paid $5.40 for it. It has been a couple of times that this post office (Middletown, NY 10940-9998) lost my mails, and I had lost time, gas, money and et cetera.

The National Passport Center mailed my passport on June 23, 2011 and gave me the tracking number **(FedEx). On July 1, 2011, I went to my local post office again for over the tenth time, to check my box and gave them the tracking number that the national passport gave me to check if they had received my passport. At the post office, they confirmed that they had receive the passport. I spend the entire day at the post office with the manager in charge, looking thru every box possible to see if they misplaced the passport and on the phone with the national passport center but they couldn't find it.

I made numerous phone calls to the National Passport Center and every time somebody different answer the phone, they gave me different information on the steps to follow in order for them to issue another passport. The manager at the post office just apologized to me for loosing my passport. Finally, the manager at the National Passport Center asked me to download a form which I have filled out and faxed in order for them to mailed me a replacement passport overnight. They gave me a tracking number ** When I checked the tracking number, it said that the passport would arrive at my house at 10am on July 2, 2011. My flight number ** to Santo Domingo from JFK was leaving at 11:30am. I panicked because I knew that I wasn't going to make it to the airport on time since I live 2.00 hrs from it. I called FedEx phone number 1800-463-3339 and explained to them my situation. They put an urgent note for the driver.

On July 2, 2011 at 7.00am, I called FedEx again and asked them how far the driver was. The lady told me the she hadn't pick up the mail yet but if I wanted, she was going to hold on to my passport in order for me to pick it up myself early. She told me that if it was delivery as planned, it would get to my house around 11:30am or 12:00 noon.

I wrote the addresses where my passport was hold on and got there at 8:15am but the office open at 9:00am. I waited until opening and I got my passport, from there I went to the airport. We got there 30 minutes prior the flight. We wasn't able to abort the plane.at the airport. They explained to us that we couldn't wait either on stand by because they were back up from the day before and wasn't any direct flight to Santo Domingo with in five days.

I called my brother at the Bronx and asked him to call the doctor in Santo Domingo to see if he could change the day of the operation for me. The doctor couldn't do it. The only available day he had open after that was three weeks after. I explained my situation at the airport and the only choice they gave me was to purchase two other tickets from JetBlue. Flight number ** that was leaving at 3:30pm. I bought them and called my sister in Santo Domingo to let her know the new time to pick me up at the airport SDQ in Santo Domingo.

On the following day, she sent another male worker to the apartment mailbox where the regular mail clerk showed him our box. He formed a fist and entered it through the back of the box and repeatedly punched the door till it opened and further damaged the door where it is now no longer functioning. The most disturbing of all this was on the first of July when I was issued a check by EDD and that check has disappeared. The mail carrier told me that she personally sent it back to EDD and not to the post office as required, this I know to be true because I called the post office twice that afternoon and the following morning and there was no mail returned to my mail box at the post office. The result is that, I had to file a missing check affidavit because the check never turned up. So with this, I came to the conclusion that she has either stolen or discarded my mail in an inappropriate manner. Her supervisor is condoning this behavior by not correcting the issue and telling me that I must now repay the work that her worker has created. On the 20th, I put a hold on my mail when I went to collect it. The mail room supervisor advised me that she would personally look through my mail and if a check came in, she would return my mail and cancel the hold on my mail. It's not her job or duty that hold is to be in placed for ten working days and not at her discretion. There has also been two incidents that the mail carrier has engaged in a yelling match with my fiancé (one that she started) which again is 100% unprofessional. We do have witnesses to verify these actions and a fellow postal worker that worked that route the day before monday, the 18th of July and he stated that sounds like something she would do (pop by mailbox) She's a total bitch if you get on her bad side.

As of now my phone is shut off, my cable disconnected, my landlord is threatening me with eviction plus the late fees for all the bills listed above. There has been a total of $1,398.00. My entire monthly income has been temporarily denied to me due to this office's inappropriate handling of mail and the negligence to resolve this issue in a proper manner. I would like this mail carrier be dismissed due to being unprofessional and mishandling my mail because as I stated above, she was personally making decisions with my mail and not following regulations. I would also like the supervisor to be reprimanded for not sanctioning and correcting her employee's behavior.

In the meantime, we are not getting the mail and we would like answers as to why not? The original confirmation is **. Can someone please help us out or we will report this all to higher authorities who can figure this out!

I didn't get paid for my daycare service last October to December and until May 2011, I didn't get a notice that a bill from my doctor was sent to collections and now the collection agency won't remove it after I paid because it was over six months since I contacted them. I don't get any of my insurance cards from the state.

I have never had a problem in 25 years and I never had apartment #2 on my address. Paul, her supervisor, has talked to her and she keeps writing on my mail that she is going to send my mail back if I don't put it on there. I need this resolved and I can't have a postman choosing what mail I will get. I'm at the point of calling my lawyer to file a law suit.

I visited the Post Office & spoke with the supervisor, & she confirmed that the mailing date was "stale" & if I wanted them to accept & ship the package I would have to pay again & print another label. How ridiculous.

I went home and found a card in my mailbox saying my package was at the post office. It was too late to go back get it, so I called the post office, and the postmistress said that since I had been misled, she would put it in the refrigerator until I could get it the next day. I went in the next day, only to find it had been delivered. It was a very hot day, and my mailbox has an open end that tilts toward the afternoon sun. I came home and found the package, which had a large red "Perishable" sticker and green "Refrigerate on Arrival" sticker, in my mailbox, where it must have been 130 to 150 degrees. It had been in the mailbox for an extended period while I was in town to get it, as I had been instructed to do on the card. The contents were very warm and had spoiled. Dr. Jen Fisher told me not to use that Azodyl.

Now I have to have the invitations reprinted and remailed out. I want the post office to pay for this.In the future, everything will be done by email, and online bill paying. Americans can no longer trust the post office.

Best that Judy(local Employee) can figure is that the key to the postal locker was placed in the wrong P.O.Box and that the person that owned that P.O.Box took my item. Judy was going to put a note in all the boxes that she things might have gotten the key by "mistake"(negligence more like it) in hopes that the person will be honest enough to return my items.

When I approached several staff members of the usps they said sorry can't help you. Well I think it is very strange that neither package was received back as if they never got mailed to begin with. Now I am out about $120.00 for both of these items combined. I have submitted a claim to my local USPS and haven't heard a single word. When I originally called the claims office 1 week ago I was never called back until 1 week later which is today. I don't think that is very good customer service to the public. We have to depend on the USPS for most of our mailing needs and I am not at all happy. I am requesting the $120.00 refund for losing my packages.

Her nephew went to post office July 11 and he was given the $21 back that I put in Sunday and was told he had to pay a late fee. My aunt is 79 years old, can barely write her name, doesn't know her social security number, can't drive, has a 3rd grade education...not very competent. The money WAS at the post office on July 10 as the notice said. If this last due date was on a Sunday, someone should be at the post office to accept or give you another business day. My aunt does not have $15 late fee and I live 30 miles away.

I asked the post master in Butler if she would at least give Aunt Berta her food stamps so she could eat and she said NO. This is absurd. I hope whoever makes these rules can sleep at night knowing some litle ole lady is hungry because the post master refused to give her the food stamps. The Postal Service needs to take another look at the way they handle due dates.....do not let it fall on a day that their business is closed OR give an extra day. This is wrong regardless of the rules. I wonder if the media would have a "field day" with this kind of behavior. Please change your rules and also suggest to your post master that there are ways to talk to people she serves. Thank you.

I tried to ask her a few general questions about what I could expect from the investigation but she told me that she was not able to answer them. I told her I understood and asked if there was someone I could speak to someone authorized to answer my questions. She told me she would connect me to a supervisor. I thanked her and waited on the line.

A woman named Anita picked up and I gave her my tracking number and she confirmed everything that the other woman told me. When I began to ask her my questions because I thought I was speaking to a supervisor she seemed frustrated and told me she couldn't give me the answers I was looking for. I explained that I thought I was being transferred to a supervisor and she told me she was not a supervisor. She then connected me to a man named Vince who announced that he was a supervisor.

I gave him my information again but he informed me that there was not a case number opened that matched my phone number and that the case number I was given was for someone else. I told him at that point that I was getting frustrated and recapped the experience that I had so far. He reacted very crisply even though I was speaking to him very calmly. At that point I asked if he could tell me the name of the company that he worked for as I intended to submit a complaint regarding my experience this morning, but he said he couldn't tell me.

I was surprised and said, “You can't tell me?” He replied that he couldn't, for security purposes. I was even more surprised and again repeated what he said. At that point he reacted very nastily and asked for my tracking number again, which I gave him. He promptly hung up on me.

I called the toll-free number back and spoke with Judy. She was wonderful. She was able to tell me immediately that the package was in the recipient's local post office and delivery could be expected tomorrow. She confirmed that no case had been opened for my information and that the case number I was provided was for someone else. She told me that she did not understand why I wasn't told the location of my package and was shocked when I recapped my previous experience. She explained that she was not able to tell me the name of her company because of the Homeland Security policy which was easy to understand. She transferred me to a manager named Tina who listened patiently to me as I recalled my experiences this morning.

Other than that, she confirmed the location of the package. She also told me that Vince could and should have explained that Homeland Security prevented him from releasing the name of the company but that he was permitted to tell me the region that he worked for and should have done so. There was no reason that I should have been hung up on since my frustration was understandable.

All I called about was the location of a package that I paid to ship. She reiterated that it was reasonable and a common request and I should not have had the experiences that I had. I thanked her for her time.

I will reiterate here that at no time did I behave rudely or raise my voice with anyone I spoke with. I did tell Vince that I was frustrated by my conversations so far and by the fact that I was given a case number for someone else while being told that I had an open case. It seemed appropriate to inform a supervisor about what happened. It is reasonable to expect that a case would have actually been opened and that I would actually be contacted regarding the whereabouts of my package in two days as I was told. It is also reasonable to expect that a supervisor would not hung up on me for informing him of a customer service issue in his customer service department.

I only called to find out where my package was! During the time I have been typing this information, I received an email from Judy with the same tracking information that she told was available to the three other people I spoke with.

It's a shame to find so many complaints about a post office. I filed complaints by e-mails, phone ,and in person but nothing is being done. There are a lot of people who would do a better job than them. We are at a time where everyone should be grateful to have a job. Meanwhile, these people are very disrespectful and shameless because they know that they cannot be fired. I hope you will be able to handle that situation better than the other agencies I have been dealing with in the past. You might want to check this URL for more complaints about this post office: **. I look forward to hearing from you soon. Kind regards, Carine **

I asked when this would be corrected and was told that my local post office won't get involved; and I was to go to the Allentown, Pennsylvania post office and let them know what is going on. The sender of the package went to the Allentown Post Office and was given no information -- was only told to make a claim. I called the customer service number for the post office on 7/5 and again, there was no additional information, no idea where my package is, and no idea of when it will be sent to me -- if it ever will. I am now out of my money; and I don't have the item that I purchased. The post office, which clearly has the package, cannot provide any information as to what they are doing and what they plan to do to correct the problem.

I showed up Saturday to claim my package and the postman gave me a package. I went out to the car and opened it just to find out it was a wrong package. I returned to the station and informed them of such. At this time, he went back and looked for the correct package and came back stating they could not find the package and to please call the Elgin station (gave number) to see if they have it. (I was not the only one that day looking for a lost package either.)

I called the Elgin Station and they said it was in the truck and to be delivered. So I sit home all day Saturday waiting for the package. Nothing arrived so I called before closing time. They said they can't find the package and that I will have to wait until Tuesday and check South Elgin.

So I took an hour off my government job to try and take care of this issue but when I got to the South Elgin post office, there was no package again. These people have looked online and it showed the package was delivered on Friday--I said no! That is why I am here, this notice was left at my door on Friday. Then I was told to write down my number and they will call me if they find the package.

This is poor customer service, and someone should deal with the fact that they have lost my package when it showed it was delivered (NOT). I spent hard-earned money for what I ordered and expected to be compensated for what they have lost. Could you please help!

I never received this package and it would have only been outside for an hour. I have never had anything stolen. It would be very difficult for someone to walk up and take something that big without being noticed by the neighbors. The seller did not take out insurance or require a signature. e-Bay does not require insurance for anything under $250. I got a letter from the post office stating that our area is being serviced by seven mail persons because the usual person is out sick. They stated that it was either due to an error by the carrier or theft.

It appears that I have no recourse and am out $250. I honestly think it was delivered to the wrong address.

I sent my application via USPS certified mail receipt but it was returned without a date.

Between June 23 and June 27, my partner and I received no mail at our address. On June 27, I sent an email complaint to the central USPS service requesting assistance in addressing the delivery of my package, the restoration of our mail service and the recovery of mail that has since been in "limbo."

Cases CA105558329 (for discontinued service and the lost package) and CA105575200 (just for the lost package, as previous case was closed and considered "resolved" even though my package hadn't been returned to me) were opened in order to address the issues of the lost package (not really "lost", just stuck in the system looping) and the lack of mail service.

Mail was received for one day, and hasn't been received since.

Concerning the package, I was contacted by the Sunnyvale USPS location and was told the package had been found and was being routed back to me. Via tracking, it can be shown that the package has been re-routed twice. As of today (the promised re-delivery date), the package has once again been registered as "missent" and is now headed to another sorting facility.

Perhaps this is just my perspective, but cases that are not "resolved" shouldn't be closed until all issues have been addressed. The choice of the Sunnyvale USPS location to close the original case constitutes negligence as it is closing a customer's complaint without addressing all (now any since mail service has stopped again) of the issues of the complaint.

While I respect the busy and chaotic nature of the delivery industry, USPS provides a paid service. This being the case, the USPS office should be held accountable for its continued failures much the same as any other business would be.

I have been overly diligent in attempting to resolve these issues with the postal service. I placed calls to the main center three mornings in a row and spoke with the local office twice. I was assured everything was being addressed.

However, since I stopped calling, the mail has not been coming and my package was routed to an unknown destination.

Finally, the local USPS office has been unable to provide me with the location of the mail I should have received during the original week in which I wasn't receiving service. They can't tell me if it was returned to sender, forwarded to another address or just sitting in a post office somewhere.

I lost at least three-four letters and packages a month. I have created a report with the people who received my mail since I also received theirs! While it is true that predominantly my mail went to an address close to my own, the mayhem was not limited to us two recipients. Often when I receive my prescriptions and packages, they are opened! When I had an expected package and the post office failed to act, I walked up and down my road and can "sometimes" find it at other houses.

I have complained multiple times and the post office always sided with the postman. One instance, the mailman told his supervisor he had in fact delivered the package. After several days, we found it in a ditch 20 feet from my mailbox. When confronted, he claimed to have placed our large package on top of the mailbox and it must have fallen off!

That doesn't seem like a good practice for the postal service I grew up knowing...through sleet and snow etc. Just leaves me feeling helpless.

When I finally physically went to the post office location, the African-American female clerk with short hair in her 30s acted extremely rude to me for no apparent reasons by butting in during my conversation with the male clerk, Mr. **, who was trying to assist me with the request. She was, for some reason, trying really hard to make her opinion heard and was already quite worked up from the beginning. She adamantly insisted that no USPS could grant such a request and that it was prohibited by law to do so. When I asked if she wanted to see the proof of the validity of my request and as to why she was so rude to me while I was not even requiring her assistance to begin with, she then told me that I received enough info from Mr. ** and to get out of the office.

I was stunned by her abrasive treatment. I could see Mr. ** was shocked as well, but he did not correct his colleague's inappropriate behavior or anything. I do not recall the female clerk's name; however, she should be easily identified as she was (and should still be) the only African-American with short hair in her 30s at the location.

I called the Punxsutawney post office and spoke with Tom, the supervisor. He said, "Not my problem." I was in shocked with what he said and very angry that he was so uncaring. I do feel that this is a problem of the post office and should not be taken lightly. I have contacted my bank and the local police as a result of the issue.

USPS in Coppell tx tells me the only thing I can do is file a complaint. I asked them what that will do basically she told me nothing I will just be filling a complaint and because of their screw up and the mail man not paying attention to what he was doing Im out of my money. The only thing that will be done to him is he will be disciplined what kind of crap is that? It should be a no tolerance rule that a mail man can put someone's mail in another person's mail box and get away with it! Whos to say he didnt take it for himself. There is no one watching these people and it seems to happen alot.

After she "took" all the money, she turned back to me, and requested that I pay again. I responded with utter dismay as I informed her that I had just given it to her, to which she adamantly kept repeating, "no, you didn't. No, you didn't". I told her, "yes, you do have the money", and that I had handed it to her already. After a few more of the same word exchanges, I requested for a supervisor and/or a video playback, as I knew all transactions were recorded. Supervisor ** arrived on the scene, and came out with a sympathetic shoulder hug, but not for me. It was for **. With comforting words, ** spoke to ** for a moment, and then came over to me and informed me that "nothing could be done, until a close-out cash count" was executed at the day's end (after 5 p.m.), and then he requested a number where I could be reached at, to which I gave him.

I then proceeded to make contact with the inspector general via cellphone, to report this fraudulent and uncharacteristic chain of events. Around 6 PM, after not hearing anything back from the post office, I called and requested to speak with **. ** asked me if ** had called me to say that the money did in fact turn up in her cash drawer. I told ** that no one had called me. ** said that I could go back there tomorrow, and get my money, no mention of the additional cost of two stamp envelopes at all. At this time, I did request an apology from **, because ** was wrong, and I was traumatized by this whole experience, not to mention that my integrity came under assault in front of everyone, and it wasn't even my fault.

** then stated, "no, you're not going to get an apology, because ** doesn't need your $5.00!" It was unbelievable. The lack of professional conduct and customer's benefit of the doubt was unparalleled to anything, that I have ever experienced. Had both **'s, as well as **'s professionalism been more in-line with customer satisfaction, instead of the absolute certainty of 'no fault and no wrongdoing' on their part, this could have been amicably and professionally resolved. The public trust is paramount towards maintaining a healthy business relationship with the people that they serve.

Birds are everywhere. It was summer 2011. Are the birds in our neighborhood any different from the birds in his neighborhood? If he doesn't want to do his job, please replace our mailman immediately. Postage is paid to the USPS to have the mail delivered to our homes. We shouldn't have to pick up our mail at the post office for weeks because of a bird that is long gone. We have filed a partition to replace the mailman. The partition has many signatures from the homes in this area.

3) move. Are you kidding me? Why does the government hire psychos then become surprised when they act out? Why do they agree to this ridiculous civil service rules baloney? If anyone else behaved this way at any other job, they'd be fired on the spot.

Way to go, union leaders! You've protected a guy in the same mold as those who made the term "going postal" a well-known term, defining an unstable employee who eventually acts out. Hold the unions accountable, and maybe, you'll stop bleeding money.

We have lost countless important documents, bills, new drivers licenses, and even registration renewals through this month. One roommate receives her paycheck via mail and has not been paid since May. Since we are no longer receiving any mail and all mail address to us "disappears" who knows the next time she will be paid. This is creating a huge financial burden on us and we're at a loss about what to do. I continue to contact the post office without receiving any assistance or suggestion. What are we supposed to do?

This response really upset me because common sense would tell you not to put mail in a broken mailbox to where anyone can get access to. I get credit card bills in the mail that have my whole credit card numbers on it. I feel like someone should be held accountable for this. I put in a complaint with the post office and was told someone should be getting back to me by Tuesday, June 28th. This doesn't help me with the problem of knowing where my mail has been since Tuesday, June 21st. I just really want answers. A response will be greatly appreciated.

The Post office agent told me that I could not purchase insurance on an international package and the Label number was a tracking number. As long as I had a tracking number, I didn't need insurance. The lady I spoke with at the 1800# advised me that the package id not have a tracking number even though the label was scanned at the Louisville, KY center that same day.I need to recover that $190 or have notification of some type letting me know the package was delivered. I was not advised that once the package left the US that the package was no longer track-able. The post office that mailed out the package keeps telling me that the label number is the tracking number and it may just take some time or that it may have been in the airplane that had the bomb threat, however I believe that happened in June. I keep getting the run around and am getting nothing for it.

How do I recover the cost of the items? It has been over two months. Without being trained in the Postal Service field, there was no way to know what would happen.

3 months to get needed money to relative in estate settlement and a lot of worry about fraud due to the post office's inability or unwillingness to update the tracker. Maybe we should go back to using people instead of automated shredding sorters. The Wells Fargo bank was not real helpful either in that they claim someone might cash the other half of the check?! Not likely.

The USPS service website offers the service to place your mail on hold by date and also offers the service to have your mail to begin deliver by date as well. I have bills that have not been delivered that needs to be paid. I would go to the local post office and pick up my mail, but due to the nature of my employment, I can not take off work to do this and the only opportunity I have is to pick up the held mail on a Saturday. It would have been nice to know that even though the USPS website offers the customer the day they would like the mail to begin re-delivery, my local post office does not honor this service.

Additionally, in several past occasions, I have had to do business with this post office. It has been unpleasant and because of this, I am reluctant to go there to conduct business and to the point I will go outside of my regional postal office area to conduct my postal business. The manager Cheryl is rude and this opens means for the employees to act the same towards their customers.

Now, it's supposedly being sent back from Chicago, to Naperville, with no way of tracking where it is, other than calling the Naperville post office and dealing with people who have no idea what is going on and constantly giving my number to people who never call back. It's difficult to figure out exactly what is going on, due to the incompetence of the Naperville post office staff. All of this, because one person's forwarding address (which they got wrong) apparently applied to the other two people living in the house.

I have lost money time and time again on both merchandise and paying for shipping. Now I am forced to have to open a PO box just so that I can receive mail! Why should I have to pay for this? I still get people's mail who used to live here last year as well as other tenants who moved 6 months ago. The mail boxes are clearly marked yet I get mail for other names and address thrown in my mailbox. I have complained numerous times to the post office and they don't know what to tell me or what to do. What can be done about this?

Damage: My daughter cannot travel with my family for a reunion because that money was to pay for the passport and since her certificate is from Barbados. It is going to take about 4-6 weeks to have it replaced. We are leaving on July 4th. My daughter is devastated because she has not visited Barbados, our birth land for 21 years. She came here at age 5 and never visited. She is depressed and I do not want her to harm herself. Thanks, please help.

No answers, just complaints and frustration. I called USPS today and someone is supposed to call us about it (again) in 2 business days. So far complaining does not help. It does appear the system is permanently broken.

Lost money. Lost time trying to track and problem solve. Businesses lose money when we choose not to order if we cannot rely on receiving the products via USPS. Everyone loses.

I thought that was weird because I was at home until 1pm and I left a note on a letter size paper giving instructions that USPS should ring the door bell on the second floor. After he left, I went downstairs and there was no package. The following day, I spoke to the supervisor at the post office in question. Then, I saw the same mailman that same day and asked him about the package. He admitted that he saw the instructions but said that not only did he not remember following the instructions on the note but also that my neighborhood is bad and should expect "that these things should happen". I almost cried. This guy comes everyday speaking on his Bluetooth so loudly that if I'm at home on a quiet day, I can hear him coming. I have received several packages at my address and this was the first time I had a situation like this.

The supervisor at the office says that they will try to locate the package but since it was not insured, the liability is mine. I refuse to accept that. How could he remember the note, my neighbors and the instruction clearly and not remembering following the instructions? I have researched this particular post office and I have read poor reviews. I cannot afford to lose that money. I am appealing to you because everyone else has someone fighting for them. The mailman has the post office covering for him and the seller has proven that he has sent the items, so who fights for me?

When she handed the mail to the male postal clerk, he threw up his arms and raised his voice and said: "we are only human and people make mistakes we are only human, there is a slot out front for that and you don't need to be bringing that in here all the time." The only difference from today and a few days ago was there were other customers in the office this morning.

This was the same clerk that offered to put the note on the back of our box and admitted that they often get careless. This is the third time this week that we had to return someone else's mail this week. It makes me question how often is our mail being put in someone else's box and not returned. My wife should have been treated with more respect then to be yelled at in a federal public building by the clerk and to be told she shouldn't be bringing it to him. There is a slot out side for this. Which suggests this missed placed mail is a common practice. Last Feb, we filed a complaint about our mail that had never been delivered and they assured us that didn't happen in their office. Well, I now know it does happen and often. I respectfully submit this complaint and request that this matter be looked into .

I need the mail man to pay attention to make sure I get my mail.

I have filed a complaint with USPS. No government agency's office clock should be two minutes off from any server.

When I contacted the credit card companies, they said that an automated postal service change of address was processed and they couldn't give me any more information. They told me to go to my zoned postal office. I called before I went over there on a Saturday and I was told that I would have to speak to the supervisor there, Kelvin **. They told me that he would be there to assist me. I came to the post office twice that day and I was kept waiting until I couldn't wait any longer. I was unable to get anything done.

To this day, I don't know who fraudulently changed my address to those credit cards. I am very irritated and agitated that all they could tell me was to call 877-876-2455 or go to **. That phone number did little to help me and the website I was given wasn't valid. This last incident, I have found out that some of the DVDs that should have been delivered to me were watched by someone else and returned straight to Netflix without me knowing about it. I cancelled my Netflix account. I didn't get my Con Edison bill last month and I'm not sure why. These separate incidents have frustrated and infuriated me to the point where I feel I have nowhere to turn. I hope that I will be able to get some feedback from someone on what to do with this situation.

My rights have been intruded, invaded, and imposed on. I feel helpless and I don't know where to turn. I feel violated and the situations that have appeared with regards to this Post Office incompetence have made me go through measures that I should not have in order to protect myself from further violation. I don't want to do anything and I feel like something might get lost or stolen because I didn't do anything about it. Please get back to me with what actions I can take to make sure that these incidents stop occurring.

When I called to their 1-800 number, all what they say is to write a claim, which we already did. But how long is the wait until somebody will really look at this? These are important things for me, as I'm expecting a baby in less than a month and there is jogging stroller inside ,which were a present from my parents. There was a little mistake on the package zip code, correct is 29617. But the package still didn't arrive to USA, I guess it wasn't the case.

On a side note, why is it so difficult for the post office to understand that the reason for return sticker should not be placed over the address! The first place you look is what address it was sent to! Geez, how hard is it to correct that problem. There are several areas on the envelope the sticker can be placed. Who is running these organizations anyway? I was under a lot of pressure for this money and had several bad emails past due to the fact no one was aware where this check was. This has happened before and I thought after I spoke with them the first time it would be taken care of.

When I called on 5/16/11 to pick up my key, Alfred left me on hold for approximately 10 minutes to check the status of my request. He subsequently returned to the phone and proceeded to blame the maintenance crew for not filling the order. He, then, stated to call back on 5/18/11 to check the status of my order. I, in fact, called on that date without delay and my key is not there. Alfred stated my key "should" and I say "should" loosely by tomorrow. As I was dealing with Alfred, I requested for his supervisor.

In turn, he gave me the number of the Postmaster in Stockton which does not answer their phone. I've been calling for three days and have yet to speak to a human being, let alone the Postmaster. When attempting to call your department, all I receive is some messaging, then it disconnects. It is obvious to me that your "checks-and-balance" system is nonexistent. In spite of all of this nonsense, I have yet to receive my mailbox key. Will you be the one to contact the credit bureau in regards to my late payments due to lack of access to my mailbox? Please let me know while you are working on cutting a mailbox key.

Again, on the third day I called yet again. And they opened another case and said someone would get back to me within 2 business days. I was out of town the next week when someone from my local post office called. So I called them back two times and left a message each time. They have yet to call me back. I called the 800 number again. They told me to call the consumer affairs office. I have tried that number twice and no one ever answers. Funny, I had two packages due to arrive the same day and neither one showed up although the tracking info said they were delivered.

This person should not be in public. I go to other post office and they keep their doors open until after 5 minutes after closing, but this Vivian person seems to have pleasure by shutting the door on people. She needs to understand that people travel from far to this post office and should be more considerate. I understand that they want to get done and go home, but dealing with public, that goes with the job and from time-to-time, you will have to stay to serve the people who pays for your paycheck. I may not go to this post office again.

Thank you for looking into this issue. I am sure that if you knows where to file complaints, you will have more unsatisfied customers that will be filing complaints against this office.

She would contact the Carrier and get back to me in a few minutes, but never did. I had the same failed conversation with her three times before I drove to the post office after no call back. I was refused to see her even though I said I would wait patiently all day. Again, they looked up my package and said we will get right back to you. After that incident, I contacted the seller who contacted the Portland Oregon Distribution center (USPS) to see what had happened. They tried contacting Concord only to be ignored in the same fashion that I was.

So, I then called Concord to get a number to file a formal complaint and was given a disconnected number. This package has been the most frustrating but it's not the only one. My Christmas presents never arrived and my employer will no longer mail my paychecks because those to are not showing up. Generally speaking out mail doesn't even show up each day. I have made attempts to talk to the carrier as well but it's always a different person and they have no information. I've ordered many things online but it's only since I moved to Concord that I'm afraid to order by mail.

It's amazing how no one in the postal system could explain the normal journey a parcel would take to get to Japan from NY. Each person my dad and I spoke with gave a different tale. The 1-800 line was useless and their help was suggesting to file the claim and that is all. They seemed sure enough it was lost and unlikely to be found. No one could explain the reason why this parcel was not properly scanned at the next transfer station or report back any evidence that an investigation was actually underway. Their investigation was merely typing in the parcel scan number into their track and confirm engine which I already did online for free.

They merely read me the same results. I was shocked to see how poorly they have pursued this and still await some information or explanation. This is the second incident involving the failure of delivery on the part of the US postal service. Why bother asking for insurance money and placing barcodes on parcels if they are not properly or responsibly handled? Our claim has been filed but no word yet from those guys at USPS.

Today is 5/13/11 and I have not received this shipment as well. I did call the Cathedral Post Office. Someone picked up the phone and placed me on hold for approximately 20 minutes and then I was disconnected. I tried to call back and there was no answer. Something needs to be done. I am a disabled person. Therefore, I refused to stand in line trying to pick up a package when I paid for delivery. I would greatly appreciate if someone would look into this matter and advise me of their findings.

Years 2005 through 2007: We had three vehicles during this time and would occasionally park one of our vehicles in front of our mailbox. Nasty notes were left on the windshield or in our mailbox. The notes stated that we were obstructing our mailbox and that our carrier had every right to withhold mail until we moved our vehicle. There were several times that he placed old photocopied penal codes or citations validating that we were in violation and mail was being withheld until we removed our vehicle.

July 2008: I complained to "Dolly" as the mail carrier supervisor or postmaster was not available without an appointment. Dolly (or Dottie) was a former neighbor of mine in early 2000 when I lived on ** (different address). She stated that she would relay the message. The following week, two Netflix DVDs which were delivered were broken in two.

August 2009: My adult son came to live with us for a year. He drove a small Ford Escort and parked it on the street in front of our home, not directly in front of the mailbox but was close to it. Postal Carrier left two nasty notes on my son's car, one was the photocopy of penal codes stating it was against the law for him to block a post box and mail could be suspended. My son was a police cadet at the Brentwood Police Department and was very upset at the note, thinking that his behavior would be reported to the Brentwood Police. We did not second guess the postal carrier, but believed that we all had violated the law, according to his notes.

My son was on a tour and I did not have keys to move his car. Our mail was withheld for almost a week. I had to leave work early to get to the post office before closing to retrieve our mail. Whenever my son would forget and park right in front of our mailbox, our mail was not delivered.

May 25, 2010: We went away for a few days and our house/dog sitter parked on the street in front of our mailbox and received the same threat notices, so she moved her car. When we returned, we went into the post office and spoke with supervisor, Marvin. I stated that he was leaving threat notices on our cars and was also curious to know if he was legally permitted to drive on the sidewalk? He said that the postal carrier was a union employee and it was very difficult to get anything done, so I needed to write a letter first. He said that he would give the letter to the postmaster and she or someone would be in contact with me once my letter was reviewed to let me know of the outcome.

June 11, 2010: My letter to the Postmaster received no reply.

August 15, 2010: I called Orinda Post Office and left a message for the Postmaster. An anonymous voicemail was left at my office (no name given) stating that the letter was received and "disciplinary action is underway". The message left sounded like Marvin, the carrier's supervisor.

Mail was withheld several times over the course of 2 months. Often, 2 days would go by with no mail whatsoever. When mail was received, we noticed the postmark date was older than necessary. We were not sure if our carrier was retaliating because of our complaint letter, or if the mail service was slow.

January 19, 2011: I was driving home from the store and noticed our postal carrier in front of me. He blew right through a stop sign on Ivy and Risa Court, directly in front of Orinda Intermediate School. He did not slow down, just ran right through the stop sign, and then made a right turn onto Risa Court. The time was approximately 3:30 pm and there were children walking from the intermediate school on the sidewalk and in the bike lanes. He did not even look to the right where children were waiting to cross.

Saturday, January 22, 2011: As we were driving up the street, we spotted our postal carrier driving in the opposite direction, going up the hill to Ivy Drive. We turned around and videotaped him going down the hill, past our home, driving on the sidewalk. We went directly into the post office and spoke with Marvin again. He again told us that we were dealing with the union and that our carrier (Manuel **) was a long-term employee and he was able to pick his choice of routes. He has received complaints before, but every time supervisor Marvin goes with him for a "ride along", he behaves and never drives on the sidewalk.

Supervisor Marvin stated that we could e-mail him the video clips along with a copy of the original complaint letter from June and he would "take action". He verified that carrier Manuel ** was a problem carrier and had been written up several times, in fact Marvin stated that Manuel's personnel file was "this thick" (indicating the size by his fingers). I asked for the e-mail address for the Postmaster, but he said she wouldn't be able to view the videotape, that we should forward to his personal e-mail address and he had a way of forwarding it along and would do so. He stated that she would call us after reviewing the letter and videos.

March 3, 2011: I received a phone call from EBMUD (Water Company) that mail was returned with a sticker that said, "Undeliverable". We were delinquent on our water bill because the bill was returned as they assumed we moved.

March 8, 2011: We received a phone call from Chase Credit Card Services that our Visa account was past due because of non-payment, and the bill being returned to their office unopened.

Mail was also sporadically withheld, sometimes 2-days in a row.

Saturday, April 9, 2011: We were having lunch on the front patio and witnessed carrier Manuel ** zipping past our house, driving on the sidewalk, without stopping at our home to deliver mail.

We drove down to the post office and again spoke with supervisor Marvin. I advised Marvin that my next stop would be to the Orinda Police Department. Marvin again stated that he has done all he could do. He said that carrier Manuel just arrived and he was going to check his bag to see if our mail was in there. He came back and said that there was no mail addressed to us.

April 12, 2011: My mail order Rx was not received, but was guaranteed for delivery on this day. We went into the Orinda Police Department and filed a complaint. Officer Grey stated that he could not assist me with carrier Manuel retaliating (withholding mail, returning mail and breaking DVDs), but he could observe the carrier to see if he drove on the sidewalk and issue a citation if he did. He further verified that carrier Manuel was in violation by driving on the sidewalk and creating unsafe conditions for bicyclist, pedestrians and children, as we are next door to Orinda Intermediate School.

We went into the post office again to inform supervisor Marvin that I had been to the police department and we only wanted to receive our mail, unopened and unharmed! At this point, we were sure that our mail was being tampered with and we were being retaliated against. Marvin said that he didn't know what to do. He would recommend removing Manuel ** from the Orinda Post Office, which is what he wanted to do, but his hands were tied. He said that every time he does a "ride along" with Manuel, he obeys all traffic laws and there is no problem. He further stated that another Orinda resident complained about carrier Manuel; I did not understand the details, but something about an accident.

Marvin stated that he has forwarded all of our letters, e-mails, complaints and videos to Maria, the Orinda Postmaster and that if I wanted to meet with her, she was very busy and I would have to take time off work and make an appointment during early morning hours. I work in San Francisco and am at work before the Orinda Post Office opens to the public.

April 18, 2011: A former postal employee referred me to the USPS Postal Inspection office. I called, and after several conversations, was referred to my local USPS Consumer Affairs office. I was told to call Elma **. I called today and left a very detailed message. (Note: 3 weeks have transpired and my call has not been returned.)

April 26, 2011: I left a message for Kim ** with the Consumer Affairs Postal office. (Note: 2 weeks have transpired and no returned call).

May 3, 2011: I called Kim ** with my local Consumer Affairs Postal office and was referred to Lavetta**, assistant to Mr. Oscar **. I was told Mr. ** would be able to assist. I left a very detailed message. (1 week has transpired and I have not received a return call.)

Last week and this week, we have had a total of 3 Netflix DVDs returned to Netflix. We have had an account with them for over 10-years and have never experienced delivery problems on their end. These movie rentals are being opened, placed in a "return to sender envelope" and returned back to them. We are not doing this. Additionally, our mailbox door is left wide open most every day, while other homeowners’ mailbox doors are politely shut.

May 7, 2011: Last Saturday, at approximately 12:30 pm, we were driving up Ivy Drive, headed to our home. We saw our mail carrier, Manuel ** crest the top of Ivy Drive in front of us driving towards us. We passed him and made a U-turn to observe if he would again drive on the sidewalk or bypass our home.

We videotaped Manuel driving on the sidewalk as he customarily does! Front and rear right tires are on the sidewalk, while his left front and rear tires are on the asphalt, in the Bike Lane. Manuel drove down Ivy Drive on the sidewalk. He skipped our house completely! He paused approximately 50 feet in front of our home for about a minute (maybe going through our mail and putting it elsewhere). We had mail addressed, stamped and in need of pickup, not only did he not deliver our mail, but he did not stop to pick up the mail in our mailbox. He continued to drive down Ivy Drive on the sidewalk. The sidewalk ends in front of the Orinda Intermediate School bus off-loading and soccer/baseball field, where many children play on weekdays and weekends. When he arrived at the end of the sidewalk, he drove off the curb/sidewalk directly in front of a blind corner (fence with greenery) where children or pedestrians could have suddenly appeared! In the video we took, you can see the USPS vehicle jar as it comes down hard from the sidewalk onto the street.

We went to our mailbox, picked up the mail, which he did not stop to collect, and drove to the Orinda Post Office. The office closed 30-minutes before and after several minutes of knocking on the doors (we could see them behind the counters), we dropped off our mail in the slots, unable to speak to anyone.

We called an hour later and spoke to Manuel's supervisor, Marvin. He told us that there were three (3) other complaints against Carrier Manuel. I explained what had just transpired and that we were certain that we were being retaliated against at this point. We further explained that we have a video proving today's events. Marvin seemed surprised that Postmaster Maria still has not returned our calls or addressed our concerns as he claims he has forwarded everything to her. We asked to have our mail be put on "hold" so that we can pick it up from the Orinda Post Office. At this point, we are afraid of severe retaliation. Obviously, our complaint was not anonymous and he is retaliating against us.

May 9, 2011: I called the Consumer Affairs office again and reached Lavada, who triaged my call in the office. I told her that I called a week ago and nobody returned my call. I told her that we were ready to retain legal counsel as we have had to put our mail on "vacation hold" to stop our carrier from tampering with our mail due to retaliation. She asked a couple of questions and stated that she would have Mr. ** call me back.

May 11, 2011: After another 2-days of not receiving a call back, I called Kim ** office. I explained that I would like to speak with someone who would be able to deal with this issue. I was forwarded to Lavada's direct line. Lavetta remembered my call from Monday. She then said, "Can I ask you something? Do you know your carrier?" I stated that I knew he delivered our mail, but didn't understand what she meant. She said, "This sounds personal to me, I was curious if you had a relationship with him or something? Because why would a postal carrier do these things to you? I just don't understand why he would do this? It sounds strange to me." I replied with, "Why wouldn't he do this?" (I have not fabricated one iota! My partner and I have been the victims here and I shouldn't have to defend myself against someone who is not only violating the law, but certainly some code of ethics of being a "public employee.) I further explained that this has been going on for years and I am tired of spending my time defending my right to be treated with respect, and receive my mail and not be retaliated against.

Lavada was very kind and listened to what I had to say, and patched me through to the Orinda Post Office where we left a message for Marie, the Postmaster. I explained that I was leaving work within minutes and would be home to take her call. Lavada said that I could forward to her my letters of complaint, videos of the carrier driving on our sidewalk and not stopping to deliver mail, or check our mailbox! When I reached home at 5 pm, there was no message from Marie. I drove down to the post office to pick up our mail (which there is only 5 pieces for 4-days of no delivery). I asked to speak with Marie, but she was not in at 5:30.

I drive past Orinda Oaks Park, which is next to our home. Almost daily I see our postal carrier sitting in there in his USPS vehicle, reading or eating (between 4 and 5 PM). I know he recognizes our vehicles as well.

May 12, 2011: I arrived to work and Postmaster left a voicemail from the day before. I e-mailed to Lavada the documents along with the videos.

The e-mail was returned because the USPS mail server could not deliver all of the letters, videos and attachments. I called Lavada to ask if there was another method of delivery. She called back with Marie the Orinda Postmaster on the line and Marie left another message for me that she would be there for "20-minutes". I e-mailed Lavada asking if there was another form of e-mail delivery for all of these documents. She replied to my e-mail that Marie left another message for me, and I should speak with her now. She did not answer my question. I called Lavada back again and stated that I would like to send these documents to her. I now feel Lavada is passing us off, as she told me that Marie the Postmaster was the only one who could help me at this point! I again shared with Lavada that this has been going on for years! Because of the nature of this, I would like to speak with someone who is over the Orinda Post Office. I was told that I could file a complaint with an entity over the local office. Lavada said that I could fax her letters. She said that there are budget cuts and the postmaster is doing all she can, which is why she has not responded over the past several months.

I cannot believe that I have been calling for a month and no response from the USPS, just putting me off or trying to pass me off to the local post office wherein the problem originated.

We don't know what else to do. Our taxes are paying the carrier's salary and we are being retaliated against. Is our carrier a homophobe with issues about our sexual orientation? Or is he simply being mean and spiteful because we have complained? We deserve to receive our mail, unopened, not tampered with and unharmed. Additionally, we have been threatened with bogus notices, as well as anyone who parks in front of our mailbox. Mail delivery has been withheld, and continues to be withheld as well as not picked up from our mailbox. Carrier Manuel continues to drive on a public sidewalk, which is not only against the law and very unsafe, but our taxes are paying for the upkeep on these city sidewalks. They are not meant to withstand a vehicle driving on them. We have already had one problem with our sidewalk and have needed repairs.

At this point, I am requesting that he be removed from our route. For years, he has driven on the sidewalk without receiving any reprimand. He continues to jeopardize the safety of children and pedestrians. He has left nasty notes on our vehicles for the past few years. He has withheld the delivery of our mail. He has placed, "Not Deliverable" stickers on two of our bills. Our Netflix DVDs have been broken. They have also been opened and put back into a "return" envelope without us receiving them! He has driven right past our house without stopping to deliver or pick up mail in the mail box! Ever since we began complaining in person and via mail /e-mail, he has retaliated against us. I do not feel that he will have the respect, courtesy or integrity to deliver our mail, obey traffic laws and not retaliate at this point. This is why our mail continues to be held at the post office. I am very certain that if /when this issue is dealt with or disciplinary action administered, it will only get worse. I hope these problems can be remedied without further retaliation. We do not know what else to do at this point.