USPS Reviews
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About USPS
United States Postal Service (USPS) delivers mail and provides shipping services throughout the U.S. Its services include first-class mail, priority mail and package delivery. Started in 1775, USPS provides across-the-board postal services, including domestic and international shipping, with a mandate to serve all U.S. residents.
Visit www.usps.com- Affordable shipping rates
- User-friendly tracking system
- Wide range of shipping options
- Frequent delivery delays
- Poor customer service response
- Lost packages reported often
USPS Reviews
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Reviewed Oct. 19, 2011
I mailed a box with 5 soft cover workbooks to a family member. The box was sealed with a lot of tape going across the edges, lengthwise and across the width of the box. It was completely sealed! My cousin received it completely empty. Her mail courier said that it was empty when he picked it up from the post office in Greeley, CO.
Reviewed Oct. 19, 2011
I went to my local post office on Oct 13, 2011 to buy 2600 $.29 stamps. I was told I ain't gonna get that there and to order online. I ordered $755 worth of stamps on. There has been no update online and no one can tell me where my stamps are. My local post office located on Saint John's Place in Brooklyn, NY does not pick up the phone.
This is the worst experience I have ever had with the post office or any other company. I just want my stamps from the post office in a package the post officehas sent and the post office can't find it. You can see why this is very frustrating. I am in a business in which I mail out postcards to earn extra money. I had to order the stamps because my local post office said so. So now here we are, days later and still nobody knows where my package is.
You guys have got me between a rock and a hard place and the only person that will pay a price for this is me. What price am I paying, this is the end of the year, and mid-November is when mail order takes a dip. Me not getting my stamps is putting me behind schedule and will cost me money. I have the names, the postcards, but no stamps. So as you can see I will be the only person affected by this situation.
Reviewed Oct. 19, 2011
I don't know if the mail lady is just being careless or she just doesn't care. I have made two complaints to my local post office and they referred me here. My mail is getting lost or sent to the wrong address. Neighbors and I are constantly exchanging mails. Our mail boxes all have names and even like this, I get my neighbor's mail from other side of complex or next doors and they get mine. With completely different addresses and names, this is happening way too often--almost daily. In some instances, I have missed some important appointments.
Reviewed Oct. 19, 2011
On September 15, 2011, I mailed a large package/box approximately 28" x 28" x 4" from the Cambria Heights, NY 11411 post office with delivery confirmation number **. The same day, the package was sent to the Flushing, NY 11351 facility. To date, the package has not been delivered.
I have made several attempts to resolve this matter by contacting 1800-222-1811 and 1800-275-8777, usps.com, ** & ** . I have been given **, **and **. No one with the USPS has given me any tangible help or information concerning the location of my package or why it has not been delivered.
I have asked for further information for claim/inquiry/investigation forms from Flushing Facility and the Mail Recovery Center. Every contact has passed the buck and has given me the run around. The USPS employees have actually stated, "the matter is really out of our hands" or "we don't have the actual forms, information or phone numbers. " This package had the delivery and return address clearly and correctly displayed for mailing purposes.
Reviewed Oct. 19, 2011
They are the worst post office I have ever dealt with. We are a business, so we have mail to send out daily. Our business in the strip center opens at 10 am. Keith ** send the post man out at 9am to deliver. The only way we get our mail is if someone happens to be in their store and the postman sees them. I called to complain to the supervisor Keith **, but when I voiced out my complaint, he said, "You done pal? I am not concerned about your outgoing mail and if you don't like it, put a mailbox outside your business".
I was shocked that I was talked to that way. I was told he'd call back when he talks to the postmaster. That was 10 days ago. I am a customer and don't appreciate being talked to that way. Everyone complains about him and this includes the ten different delivery persons we have had in the last 2 years. He is a rude person and he is one of the reasons the post office is going out of business. I want this rectified.
Reviewed Oct. 19, 2011
I just have a question. Why does mail sent from NJ to Pennsylvania have to take the scenic route through Kentucky in order to get to PA? This is not new. I've sent or ordered things before and it amazes me the ridiculous routes the item has to go through to get to its destination. I had a package sent from NJ to NJ and when I tracked it, it went through something like 6 states before it got back here. We keep hearing that the post office is having financial problems. Could it be because the mail travels through ridiculous states to get to where it started? This has never made any sense to me at all.
Reviewed Oct. 19, 2011
I mailed out a package through USPS on October 8. After tracking the item, I noticed that it was being shipped back to me without arriving to the original destination. Once I received the package, it said that the box was received with no contents. Is there a lawyer who would be willing to file a class action lawsuit? The contents were worth $70 but it is the principle.
Reviewed Oct. 19, 2011
The problem I have is that they always re-send packages to sender and then I have to tell them to re-send again. I feel the USPS delivery person should be more responsible when it comes to doing his/her job.
At my building we used to have a mail person that would use every effort to get the package to its destination. While there may be times an apartment # or full name was missing it would be the mail person who would ask the front desk about the person's name on the package and, if that person was still living in the building and expecting a package, thus being able to do this delivery or to leave the package at the front desk for said person.
Every person who is about to receive a package in my building always tells the staff at front desk to be on look out for it. We have two staff persons at any given time at our front desk; how hard can it be if a shipper missed the apartment number for the delivery person to just ask the front desk. It’s on the mail person’s way in and on the way out of the building. The mail person passes by and already delivers mail to the front desk for other staff people within the building. I really hope that the USPS comes to a full close and ends up being a failed part of American History in our children's school books. I never use them however there are still shippers that do and they often are reluctant to use a better shipper than USPS. So long USPS, I know your days are numbered and boy will I be glad when you are history.
Reviewed Oct. 18, 2011
I was originally not in favor of the government's decision to close some post offices due to financial reasons and not wanting people to lose their jobs. However, 6 months of dealing with the Ranson post office has me reaching the decision that they are just proposing to close the wrong offices! Ranson post office should be on the top of the West Virginia list of closures due to their lack of initiative and just utter, plain laziness! We just moved to a new home in April. We didn't receive mail for almost 2 months, because the mail carrier had the builder of our new home move the mailbox not once, not twice, but three times until she was happy with the location, which isn't even at the end of our driveway. However, we are a half mile off a main road. I understand she would not drive up here on a daily basis until the rest of the houses have been built in the development. I do not have a problem with that at all.
Then, once we began actually receiving mail, she actually chose which days she would stop and pick up any outgoing mail. This has happened three times. The first two, I complained on USPS.com. The post master promptly replied that he had spoken to the carrier and told her she had to check each day for the flag to be up. The third time, she didn't pick up outgoing mail. I figured why even bother. It will be the same song and dance. Also, I frequently order items online and ship packages to my family out of state and try to use USPS in order to save jobs and help our economy. Up until this past week, she was bringing any large packages to the house and leaving them close to our garage or on the front porch. I guess that exhausted her because we have had 2 packages this week where she is too lazy to bring them to the house. And she leaves a note for pick up in the box.
Normal working people aren't able to go to the post office and pick up packages. I thought that was one reason of having a box at home. I guess some people do not care if they have a job. If it was up to me, this post office would be under consideration for closure. Why stay open when they do not provide reliable services anyway? As for me, all of my packages will be sent to my former neighbor's home 20 minutes away where I know the carrier is awesome and takes his job seriously. By the way, UPS and FedEx have been awesome since we moved! If only they could give the Ranson post office some customer service tips.
Reviewed Oct. 18, 2011
Why I won't use USPS anymore for small packages AKA why a piece of tape ruined my relationship. I purchased 2-1 pound bags of See's Candy of different sizes to send to a colleague on the East Coast. I bought a brown box at the See's store where I can place both inside. I went straight to the USPS in Monterey Park (CA). I needed tape so when I got to the counter, I asked for some tape to seal the ends and attach my small thank you card to the outside of the box.
Well, I was surprised to find out that they don't provide tape to customers. I had to buy some tape from their wall of stuff. Are you kidding me? I found out from a colleague that uses the Simi Valley USPS store get complimentary tape when needed. Apparently, the Monterey Park store has a policy that prohibits their employees from giving complimentary tape to its customers. So, I purchased a medium flat rate box and put my box and card inside. I also bought some tape and instructed the USPS customer service rep to GIVE some to any customer requiring just a little tape. I'll write this off on my taxes but will likely use UPS or FedEx next time I need to send a package. This is absolutely ridiculous that the USPS at Monterey Park will not provide this simplest level of customer service.
Reviewed Oct. 18, 2011
I requested a hold mail for two weeks while away on vacation. I received confirmation from the U.S. Postal service showing correct dates of the hold mail request.
Upon my return, my neighbor had collected two grocery bags of mail from my mail box over the 17 day period of the request. I was lucky I had asked him to check my box. The reason I did so was because a friend had told me his hold mail request had failed.
Reviewed Oct. 18, 2011
I had a package shipped on September 17th. The post office website shows that it is at a local facility. I sent two e-mails, but did not get a response. I made a phone call and had a ticket filed, was told I would get a call back in 2 days, I did not. I called again and was on the phone for half an hour. I was advised they show it was delivered on September 18th, which it was not. Then the phone call was disconnected, and I was not called back. So I called again and after another half hour call, was told to complain here because there was nothing else they could do.
Reviewed Oct. 18, 2011
My two weekly newspapers were dropped off at the Frederick, MD plant as usual on Wednesday night, Oct. 12. However, as of Tuesday, Oct. 18, no subscribers had received The Brunswick Citizen and only perhaps half had received The Middletown Valley Citizen. The calls to my local post offices could not track down what happened. We did not know what to tell subscribers.
Reviewed Oct. 18, 2011
I mailed a padded envelope to a customer earlier this month. We live one city apart. Day after day went by, the customer was frantically calling me that the package still hadn't arrived. Eight days later, I received the package back. It was stamped "returned for postage". I asked the owner of my mail store to tell me what postage should be on the envelope. His reply was: “82 cents. You actually overpaid. You've got 88 cents on here.” We then noticed that I left the last 2 numbers of the zip code off (intending to look them up and add before mailing). So, it looks like a lazy postal worker just slapped the postage sticker on there to teach me a lesson. By the way, the mail store owner told me that the use of zip codes is optional. It's another very disappointing encounter with USPS.
Reviewed Oct. 17, 2011
A few months ago, I received a final manuscript for my book to be approved. The postal carrier stuffed so much into my mailbox that the item was torn. This delayed the publication of my book. Recently, I was sent a set of photographs from Israel for my approval. The envelope had very large letters "do not bend". The postal carrier folded the envelope to get it into the mailbox. This caused cracks in the photographs. I complained to my local post office on both occasions. Since then, 5 different companies have had mail returned to them, even though they had correctly addressed the envelopes. I complained about this to the same post office. I was told that the person in charge would call me. That was nearly 2 weeks ago. So far no one has called.
Reviewed Oct. 17, 2011
I mailed a first class letter which was returned. It was addressed with the complete nine digit zip code. The individual has lived at this address for 40+ years. The street address is **. I wrote the house number as 913 by mistake. I suspect that the carrier delivers mail to this individual daily and the name isn't unknown to him or her--and with the full zip (nine digit), a good dedicated carrier could easily have it delivered.
Over many decades, service and attitudes have really deteriorated. I remember when mail could be delivered with a drawing. I have personally experienced rude employees especially at locations that have a high Negro work force. Of course, not all have an ax to grind. I've had my mail misdelivered many times and stuff lost especially since labor problems. I now mail less and will avoid the USPS as prices increase. The more you increase rates and provide less service, the less business the USPS will get.
Reviewed Oct. 17, 2011
Our mail has been repeatedly delivered to a different address in our building for the last year or more. We have spoken to the mail carrier numerous times. We have filed complaints with the post office. They give us case numbers over and over and say they will call within 48 hours, but they never do. When we try to follow up, they are never able to find our complaints. Our mail has been missing for weeks at a time because it is not being delivered here consistently. We never had this problem before. It seems that this started happening since our latest mail carrier. When she comes here holding two pieces of mail, we try to talk to her, but she won't listen, is rude, and runs away.
We usually get numerous checks in the mail daily, in addition to our regular correspondence. This year, we have had thousands and thousands (we found checks - including one for $25,000 - today at the wrong address again) of dollars paid to us, but they have been delivered incorrectly to another address and sat there until someone discovered it accidentally or until we realize that we better check down the road where she takes our mail so often. This is affecting our cash flow. We are beating people up on the phone for not having paid us when in fact they have paid us, but our mail carrier has taken it somewhere else. It is causing us to receive time-sensitive (government) correspondence past the time when we should've responded.
Please do something to help since we have been getting nowhere with our post office this last year and a half. We have contacted them and spoken to the carrier over and over and over again, to no avail. This is no way for us to operate a business, and we cannot constantly run down the street trying to find our mail. Please help.
Reviewed Oct. 17, 2011
I got ** again by the USPS and I am deployed to Iraq currently. I am not gonna be nice about it. This is the 2nd time by USPS and another time by UPS. I have not received my package or received the package but not the valuable item inside the package. I was in Iraq and I waited a week for package. I needed the item very badly. When I finally got the package, it was empty with exception of a packing paper. The item missing was an MSI GT780DXR high-end laptop that I paid for. So to recap, the USPS was very exceptionally professional at delivering to me an opened, empty box with no customs form attached. So right now, they have both my $2,000.00 and my laptop and no one is accountable. Did I mention this is a federal crime?
All honest, hardworking, middle-class, legal citizens/taxpayers out there, feel good you have contributed to such a fine organization. Someone please send this to the USPS Post Master or Inspector General or "Owner" if there is such a person. They're lucky I don't run the show.
Reviewed Oct. 17, 2011
I have been having repeated issues with my local post office. I started receiving forwarded mail at my address for an Anthony ** back in April of this year. In fact, I received a postage forwarding packet that I promptly sent back, returned to sender for incorrect forwarded address. Ever since then, I have been receiving Anthony **'s mail. I contacted my local post office. I spoke to 3 or 4 different "managers" and even spoke with a rep in the consumer affairs department. I have lived at this same address since 2006 and my only roommate is my dog. I have spoken with the above rep on 2 separate occasions. I was re-assured both times that the issue would be handled and I would no longer receive Mr. **'s mail. I've grown tired of the effort that I placed on this and expect immediate resolution at this point. If I did my job like this for 6 months while consumers continuously complained, I would no longer have a job. This is ridiculous.
Reviewed Oct. 16, 2011
I work with Baltimore City Public Schools; the school address is listed above. The problem that we are having is receiving mail for our school. I went to the post office two years ago asking if the mail could be delivered directly to the school. They stated "no" because the address is one address, which means it goes to one address. I informed them that it was three schools at that time in one building.
Two years later, we have had misplaced school credit card, several packages for our teachers that was delivered to Heritage, PSAT package that was misplaced - someone found it later in the central part of the building.
The only schools in the building now are Heritage and REACH! Partnership School. Since Heritage is A-B side can they have either 2801 (only) or 2801-A100 on their building and can we have 2801- C100 since we have the C-D wing? This is not how business should be handled. My question to you is, how do we go about getting an address for the school? This is becoming an issue because it hinders the students learning environment.
Reviewed Oct. 15, 2011
My civil rights were invaded by the clerk and the postmaster. Today, Saturday October 15, 2011 at approx 9:30 am EST, I entered the United States postal office located at 1198 Chester Pike, Sharon Hill, PA 19079. I tried opening my PO Box ** located at this location and noticed that my 2 keys would not work (I then thought that perhaps my locks were changed because in the past my lock had fallen off and I put in a complaint to the clerk. I thought perhaps they changed it).
I walk into the section of the Post Office where the clerks were located. I noticed there was one customer receiving help by the postal clerk and I was the only one in line. I watch the clerk as "he help" the lady fill out the form to re-open her postal office box (according to here she did not receive a notice that her box was up for renewal). 15 minutes went by and the lady was still there filling out the form, neither did the clerk as her to step aside so he can wait on me. After 15 minutes, finally the lady left. Then the clerk waiting on me, I told him that my PO Box key is not working. He asked me to wait then he walked away. Upon his return, he said that my PO Box was closed because I did not pay for the PO Box. I told him that I was just here 2 weeks ago too and my keys worked and I got my mail out.
There was no PO Box renewal in my box. He told me (very sarcastically), "That is funny. I never hear a complaint about someone did not receive their renewal notice. I told him that I know they usually give 2 notices. I did not receive any of the notices. I felt he was pretty much telling me that I was lying. Ignoring his insults, I still asked him what I should do. He said well you can re-open the box just like that customer that left did. I told him okay. Then as I was filling out the paper work, a customer came in and the clerk asked me to step aside. I told him it was not fair that I had to step aside while the previous customer he helped (and spend 15 minutes helping) did not have to step aside. So, the customer (who was the only customer behind me) said to the clerk that she did not mind waiting because she believe everyone deserves fair treatment.
The clerk got angry and threatens to call the police on me while walking to get the Postmaster. During this time, I filled out the paper work and by the time the postmaster came to the front. I was already done with my paper work. The postmaster told me to stand in the back of the customer that was standing in back on me. I thought that was rude and unfair. I told him that I will step aside just like the clerk asked even thought I am done with my paperwork. I explained to the postmaster that I felt like my "civil rights" were invaded because of the unfair treatment that I received from the clerk. The postmaster said that they are going to deny my service. I was so angry.
I believe that my civil rights were invaded by the clerk and the postmaster. As God is my witness, I never received a renewal notice about my PO Box. I am angry because the clerk called me a liar. I am angry because I was not treated like the previous customer. Something has to be done about this or I will consult my attorney on this issue.
You all should look at the video tape that was taped by the camera. You all will see and hear what the Clerk said and done and also the Postmaster. I will be waiting for a response from you all with a solution. In the meantime, I will be consulting my Attorney.
Reviewed Oct. 15, 2011
I was waiting for a letter that was sent to me and never received it. I was waiting for an important check and never received it. I had to call the company who is now resending one and I have to wait to for them to check on what happened to the check. I mailed a book out with a tracking number on it and they just randomly lost it from one post office to other. I mean really **.
Reviewed Oct. 15, 2011
I mailed a birthday card to my son-in-law on 8 October 2011. Enclosed in the card was a $25 gift card for Walmart. I did not tape the envelope; I just sealed it with the glue. It arrived in Berryville, VA on 12 October. When the card arrived, the envelope was apparently opened because it was sealed with scotch tape and the gift card was not enclosed. My daughter-in-law got the mail as soon as it was delivered to her mailbox so there was no time for it to have been removed from her box and tampered with.
I contacted the Amissville post office and was told that it didn't happen there and after the mail leaves there, it goes to Dulles, VA. My daughter-in-law contacted the Berryville post office and was told it didn't happen there. She also spoke to her postman and he said that he didn't remember the envelope, though if the damage was done by a sorter machine, the envelope would have been torn. It was obvious that someone deliberately opened the envelope and resealed it with tape.
Reviewed Oct. 14, 2011
My brother in Raleigh, North Carolina sent me a package through priority mail to Elkhart. On September 30, he put an address on it that was no longer good for me. Of course, the package was not delivered. An attempt was made to deliver it on October 3 according to the tracking information, and it was returned to sender on October 6. This is October 14 and it still has not been received back in Raleigh, North Carolina. It was sent through priority mail, which means it was urgent or at least important, so even if it is being returned, it should be treated as such.
Reviewed Oct. 14, 2011
Our business is closed on Mondays and Tuesdays, and a request was made a long time ago to hold our mail those days and to deliver it with Wednesday's mail. On October 13th, the business next door brought over a bag of mail that the postman had told them to give me - from August and September - complete with overdue bills. This is completely unacceptable that our mail was knowingly delivered by the postmaster to someone other than us.
Reviewed Oct. 14, 2011
A hostile employee came into the office without telling me anything like "Here, sign this," before telling me, "You need to tell somebody about your suite number change. You weren't going to get this package, but I took that extra step to get it here." (It was extremely late.)
I told her that I contacted the post office about our move in April of this year (it is now October). She cuts me off and says, "No, they put the wrong suite on here. You weren't going to get this. They need a sign or something on the other suite." I asked her that if someone sends it to the wrong suite address, how is that my fault, exactly? She then told me that we had to tell somebody or we won't get our packages, although we do indeed get packages everyday. I informed her that I have told all the appropriate persons in order to have the correct address on everything. This went on for minutes. I don't think she needed to turn something that would take only a few seconds into minutes.
Was she implying that basically, I should call everyone - which I would have no way of knowing - that would ever want to send my office something to tell them not to put the wrong suite number on the mail? Maybe she should just take her hostility out on the person who incorrectly sent a package with the wrong suite number. Either way, being loud and talking nonsense doesn't work with me. I don't know who it might work with, but it doesn't with me. She should just "Return to Sender" - there's a whole song about it.
Reviewed Oct. 14, 2011
Less than two weeks after the post office couldn't find a package mailed to me, they continued to show their incompetence by continuing to screw up and not take their job seriously. This is a formal complaint against the United States Postal Office. I've been trying to file a complaint without luck and honestly, I'd like to see a formal investigation take place because I am baffled by the lack of efficiency and integrity being displayed by this agency. There has to be a stop to this. Things have to get taken more seriously. We're not paying for a service because we want to throw our money away.
I mailed a package on October 6, 2011 at 2:26:01 pm from Los Angeles, California headed to ** Coral Gables, Florida. Mailing this packages cost me $22 because I added the return receipt along with insuring it. Today October 16, when it still hadn't arrived I tried to track it via USPS.com without any luck. I continued to call (800)ASK USPS but as always they were rude, unprofessional, sarcastically apologetic and weren't able to provide me with any information. I'm still in utter disbelief. How is it possible that I pay extra to ship a large priority flat rate box and its untraceable.
I headed to the Post Office and they told me that it was delivered on the 10th to a ** Doral, FL 33122 to a company called Aeropost. This was disturbing, principally because it was delivered to the wrong address. Not only is this location a business not a residence but the zip code is 33134, not 33122. And on top of the discrepancies, the deliveryman instead of bringing it back with him or even confirming it was indeed at the correct address proceeded to leave a package at a wrong location without as much as a hesitation.
This package was insured for over $200. Any ** would know that it's because it's of high value and importance. But the clear lack of attention demonstrates the insecure manner in which USPS conducts business. How is it that a package with more security and tracking is given less attention than junk mail/ads from super markets.
Now no one any where can help me locate this package. This is completely unacceptable and I need this package located and delivered to the correct person. It's your responsibility to clean up the messes your employees make. I have filed complaints before and have never received a call back or any form of response. This is the 2nd time it has happened in less than two weeks. I expect a prompt response with a solution.
Reviewed Oct. 13, 2011
I travel as part of my job and I also have an eBay store, so I mail out more than 10 packages a month. I happened to drive by the post office at "The Rock" in Georgia, a teeny mobile trailer with a really old postmaster. I handed her my prepaid boxes, one of which was to be sent to Canada, to which she replied, "I don't know how to do this." After about five minutes of fumbling, I decided that if my customers were to get their packages, I'd better go elsewhere.
We taxpayers pay this octogenarian $70,000 plus how much to be postmaster. And to top it all off, the postal trailer is located on her property. Taxpayers are paying rent, too. God bless America.
Reviewed Oct. 13, 2011
I sent a package internationally to Australia for my boyfriend. I paid extra for Express Guarantee. I sent it on Sept 30 with a guaranteed delivery date of Oct 10. When the gift never arrived at its destination, I jumped on the USPS website to track it. It appears it never left my local post office and has no info on where it could have gone.
Reviewed Oct. 13, 2011
In addition to my first complain, I was not able to use my credit card because the post office sent back my bill statement and wrote there that I moved out and the credit card company cancelled my credit card so I had to reinstate it. When I went to the post office, they did not want to speak to me. I was waiting there for 2 hours. Then the manager finally told me that he will investigate that and he will call me back.
Reviewed Oct. 13, 2011
The mail system in this town is really messed up, and I didn't get my mail from Disability. So I filed a form that should keep the case open, but I don't know if they have a court date set or of it is already gone.
They send me mail to the right address, but the town needs to read North Wilkesboro, or when Wilkesboro gets it, they will send it back. The zip code and everything else is right, but they refuse to do their job. It is "Democrat against Republican" type of thing that separated Wilkesboro from North Wilkesboro, and Wilkesboro would throw mail in the trash before they send it to North Wilkesboro. They would send it back to Statesville or whereever it goes to before it gets to Wilkesboro, and make them deal with the mail. If the place they send it to can see why, they would send the mail to North Wilkesboro and not Wilkesboro.
This mail system is very stupid, and all of it can be sent back for simple things like they refuse to do their jobs. If you don't have a return address, that stamp don't mean a thing because it will stay in your mail box until you dot every "i". If someone was to put an N in front of Wilkesboro, then the mail will be delivered.
I would like to report this childish problem with the mail system and get everyone replaced if they refuse to do their job. I would do the job if they wouldn't. I can sit and drive a mail truck around sticking stuff in the mail boxes, and I will sit in a chair to sort the mail. I would do a good job, and with the lack of jobs, they should worry about keeping their job, because there are thousands who would replace them. The worst part of it is the two post offices are only 2 blocks away from each other, and nobody knows where the line is that separates the two.
Reviewed Oct. 12, 2011
We mail everything. Kids take the flag off of our mailbox. I was advised by the mail person to hang something outside of my mailbox when mailing items. Every Saturday, my husband faithfully makes out his checks, and mail them. Recently, I have had to run the mail person down two times in my car to give him our mail. Why would anyone put mail on top of mail and keep going? Then to top it off, I had 225's mail too. They talk to you like you are nothing.
Reviewed Oct. 12, 2011
We have a P.O. Box at the small town I live in. Ever since we had a new lady take over at the post office where we go to get our mail, we've had problems. One recent problem occurred back in March 2011. I sent in for a mail in rebate for my cell phone. I waited 2 weeks until I called the company and found out the lady at my post office sent the item back. I then requested another one to be sent, making sure they used my P.O. box number. Another three weeks later, I did not receive it, made a call, and found out it was sent back again. I had to have it sent to a company address and received the item 3 days later.
Quite recently, I was having my diploma sent from my school. I made sure she put the P.O. box number on it because I knew there would be a problem with the post lady if it didn't have it. I live in Illinois, the diploma was sent from Missouri. It's been two weeks and I still haven't received my very important document to send to a company to be hired for a job. Meanwhile, I received a letter from Florida and the date it was sent out was three days prior. I'm almost at the point that I want to take the USPS to court for creating such a problem with me getting hired for a decent job, because the lady at the post office gets her kicks and giggles at sending our stuff back to sender. I hope with all my being that our office gets closed when they make the cuts. It is extremely inconvenient and stressful to have such a messed up system.
Reviewed Oct. 12, 2011
Today, 10/13/11, I went to the post office at Sunset and Paradise in Las Vegas to post our organizations monthly newsletter. As we send out a bulletin that numbers 264 units, we use the bulk mailing system. Normally it takes about 10 to 15 minutes to process this, depending on how busy the post office is. Today the clerk told me that the letterhead did not match exactly with what was on the permit. She said that they could not process this order. I asked to speak to the supervisor. After about 20 minutes the supervisor came in and said that because the letterhead differed slightly from what was on the permit, she could not allow the order to be processed. I then told her that we have been mailing the bulletin out in its present form for over two years. She then became real hostile and stated "well you finally got caught" very loudly, as if I were some kind of criminal attempting to defraud the post office. When in fact I was trying to send out a bulletin, to the membership of a 501c-3 organization that has paid for this service. Also I did not receive instructions as to what I should do other than "here are your bulletins". This lady, and I use the term loosely, needs a refresher course in common courtesy. By the way, what am I to do with 264 bulletins ? Go buy stamps ?
Reviewed Oct. 12, 2011
Our local post office has been closed during business hours on four occasions in the last two weeks. It was never the same delivery person and there's no set time for delivery. Maybe 10am or 4pm will do.
Reviewed Oct. 12, 2011
USPS made a mistake in entering a change of address. Although the change was supposed to have been effective 2 months ago, I just found out about the incorrect entry today. I tried to resolve the issue with the postmaster, Bruce, who was confrontational and useless.
Two months of mail is missing, and there is no resolution. The postmaster said he cannot do anything via phone, because he cannot access any information. Meanwhile, my mail is still going to the wrong city.
Reviewed Oct. 12, 2011
We ship thousands upon thousands of packages through USPS each year. The post office that we use (closest to our office) doesn't scan a lot of our packages when we are paying extra to get delivery confirmation for. When we spoke to the post office about this they said that they were understaffed and unable to scan all of them. We have also had many problems with the post office showing a package was delivered and the customer complaining that they've never received it.
We've also had a lot of problems with many international packages that we've shipped having items missing from their package when the customer receives the package. The only thing we can figure out is that they are being stolen when going through customs. We've had so many problems that I could write a book explaining them all. Long story short, we don't get the service that we should get from USPS and are considering other shipping options.
Reviewed Oct. 12, 2011
On July 15, 2011, I sent a priority mail flat rate box to an APO address but the recipient never received it. The tracking number from the Customs Declaration and Dispatch Note-Form CP72 was never entered into the USPS system and therefore they can not track. An investigation was opened on September 29, 2011.
On October 12, 2011, I was told there wasn't anything USPS could do. I have the original CP72 Form with the post office stamp, along with the receipt showing the CP72 Form tracking number. How do I get the USPS to pay on a lost package?
Reviewed Oct. 12, 2011
I was away on business and the post office changed the lock on my box so that I could not have my mail picked up while away. When I went to the post office to get my new key, the blonde lady at the front refused to help me and said they do not do that. After I spoke to her manager they tried to convince me that they do not handle my address. Finally I got to someone and they said they changed it but do not have the key. This is not the first time I have had similar issues with the post office at 6771 Warner Ave, Huntington Beach, CA 92647.
I have had very important bills opened or damaged and returned in the past such as my mortgage payment. Or even my outgoing bills not picked up and left in my box. I have even had my identity stolen and have had to change my checking account number several times. The city of Huntington Beach and the post office has been picking on me ever since I bought my house there in 2004 for what I believe is my name and racial profiling. So much so that I am selling my house.
Reviewed Oct. 12, 2011
Purchased item and was confirmed it arrived at p.o. zip **. Kamuela post office has lost my item and until today they cannot find it or know what has happened.
Not receiving my item has put a serious stress on my family. We have small children. Due to not receiving my item we have been without hot water at our home. My item: tankless hot water heater for home.
Reviewed Oct. 12, 2011
On October 11th, I called the Skokie, Illinois Post Office to register a complaint with their supervisor, Anita. I stated to her that I wanted to register a complaint and was immediately told that they were very busy and she'd have to call me back. I did tell her that my complaint involved a package of my medication which was delivered to another address (not mine) and that the package stated "wrong address" written in by someone else and that the package was open to the extent that the medication could have fallen out. She said she would call me back after she speaks with the carrier. As of today's date, I still have not had a response. Please respond because Anita didn't seem too concerned that my medication could have been lost!
Reviewed Oct. 12, 2011
My mail is not being consistently delivered to my home. It is being delivered to the wrong address on a regular basis. This is the second time within a few months they have delivered a package I ordered to the wrong address, and are not able to retrieve it. I want the US Post Office to reimburse me for the wrong delivery and for the person who is delivering my mail to be held accountable. I have now lost over $100 worth of merchandise because of their incompetence.
Reviewed Oct. 12, 2011
We live in Ward community that the mail has always delivered too. In the last 8 months, the postal service decided to quit delivering the mail, we were not aware of this till about a week we didn't receive our mail. When we asked the postmaster, she got smart and said they didn't have to deliver the mail to us anymore because the road was in bad shape. I've lived in Ward Community for 29 years and have always had my mail brought to me. I take a lot of medication and so do my neighbors. We have elderly and a lot of people who are unable to drive.
This is unacceptable for the postal service to take it upon themselves to quit delivering the mail. We have complained and the Somerville postmaster said, "Good luck in trying to change it!". I can not believe this, actually she said if the people didn't move their mail boxes in which is a half mile away, they would throw our mail on the ground. I told my neighbors to let them through the mail on the ground and see what happens. Well after 2 weeks of holding our mail, several ran up a half mile away and put mailboxes up.
I want to know why after 35 years of delivery that we are not getting our mail in Ward Community. I had medicine that set up at Somerville, Alabama postal service for 3 days. This is an unacceptable behavior! I've had to go and rent a box to which I was forced to do, I believe that is against my Constitutional rights! I'm going to our congressman if this is not taken care of. I don't believe that we as Americans should be forced into paying for a rental box, when we have had the mail delivered to us for almost 40 years, especially without notice. Please look into this matter.
Reviewed Oct. 12, 2011
I have had several negative experiences with the postal service over the past two years. I have mailed cards to family members in state that have neither ever arrived or arrived a few weeks later. We have also had materials sent from my office that never arrived at their destination. This is unacceptable, and I am frankly tired of getting the run around when I try to find out what may have happened to the items I have sent.
Reviewed Oct. 12, 2011
Since moving to our new home in 12/10, we have had nothing but problems with not receiving a lot of our mails. This include bills, forwarded mail, boxes, merchandise, etc. It has cost us a considerable amount of money in losses. We have an open complaint with USPS and contacted our local post office. There has been no improvement and no one seems to know where all of this mail is going.
Reviewed Oct. 12, 2011
October, 11, 2011 at about 3:45, I went to US post office to send 8 priority packages and a cashier at US Post Office refuse to accept my packages because it don't pack nicely for him and he said he will charge me per pound as a regular package instead of priority mail even all my packages already packed in priority mail boxes. I had to go home and repack my packages to make it look as nice as it can be and has to wait for next day to send my packages, and his name was Richard (white male).
Reviewed Oct. 11, 2011
I have not received my People Magazine October 17, 2011 issue with Amanda Knox on the cover. Today, I just received next week's issue, very early; I usually don't get the magazine until maybe Saturday. When I lived in Chicago I would get the magazine on Thursdays. This is the 2nd time this happened. Please deliver the People Magazine.
Reviewed Oct. 11, 2011
I went to the Anna, IL Post Office today to mail my small envelopes. I have mailed thousands of them in the past, they always weigh less than an ounce. Today I took approximately 18 letters. All the sudden I looked at the screen and they are weighing more then 1oz. I asked the clerk who happened to be the postmaster, Judy **, to weigh them on another machine as she was over charging me. She indicated the scale had been certified that morning and it was correct, and she had no way of testing it. I told her that I did not want the remainder of my mail weighed as she was over charging me and I wanted my other 9 nine letters back and refunded as I cannot afford to be overcharged. She said she did not have the time to refund me as there were other customers waiting. I asked her when the other window and different scale would be open and she said 2pm. I said I will be back and not to mail my packages as I want them weighed when the other window was open she said she would hold them. I went back at 2pm and the other window was open and she was standing there. She said what do I want and I said I wanted to have my earlier mail re-weighed on this other scale as we discussed. She said, "Sorry but I already put your mail through the system". I said. "Why did you do that? You agreed to hold it till I came back" and she said. "So what?".
I then said I would like to have these other 8 letters mailed and sent, and see if they weigh over 1oz . She took one put it on the scale and said it couldn't go first-class as it's non-machinable then she called over one of her employees. This employee picked it up and looked at her and said, "Yes, that's non-machinable and can't go first class". I picked it up and said that it's got a piece of felt in it and all are bendable and less than a quarter inch thick. And that they have mailed thousands of these for me every day for the past 3 years and now all the sudden they can't be mailed first class. Judy then said I was just lucky before and that's why she charged me extra today. I then took my mail to the Jonesboro Il Post Office, gave them the mail and said what happened at Anna, IL Post Office. The clerk then ran some, through her official slot and said there's nothing wrong with any of these and they could go first-class and all them weighed between .60 and .79 oz. She then wrote on my receipt that they were all machinable and signed her name Amy **.
Reviewed Oct. 11, 2011
On Monday, October 3, I dropped my entire weekend sales into one of the post office drop boxes at the Food Lion Shopping Center on Latta Road in Durham, NC at 7:30 am in the morning. I usually take my shipping inside the post office, but since I was not going to be around later on that day, I had to drop all packages into the collection box. This was business mail, merchandise that my customers are still waiting on.
By Tuesday, I realized that there was a problem as the Express mail items did not show a scan and neither did any of the other items. I went to my local post office on Milton Road in Durham, NC on Wednesday to report this matter and ask for help. The manager, at first, just wanted me to go away, when she realized that I had already called in the Express mails at the 800 number the night before, she softened her tone of voice towards me and told me they would look into it. But at no point did anybody feel a sense of urgency about this matter. I called the postmaster twice, not much help, called consumer affairs, no help there either. It seems like everybody just wants to sweep the issue under the rug. I have written a formal letter of complaint to the postmaster general. Still waiting to hear back, but not holding my breath.
Reviewed Oct. 11, 2011
My complaint is in general, not specific case. I like to see a change in delivering packages. Lots of times, they go to the wrong address because the sender of the package forgot to include the apartment number. Also for packages, the postman just leaves them in front of door and that caused lots of trouble for the owner to find her/his package. If you please inform the postmen not to leave the packages in front of the house or for unclear addresses, just return it. It would save lots of trouble later.
Reviewed Oct. 11, 2011
On Friday, October 7, 2011, a neighbor whom I have never met, knocked on my door with important mails that were only ours and obviously not his. There were car insurance renewals, Visa bill, etc., but I was surprised to find two pieces of "junk mail" delivered correctly. This was not the first time and I am not the only neighbor that this has happened to. I called the Cibolo Post Office to complain, but instead of consideration, I experienced sloppy people skills.
Since the man on the phone wouldn't even give me his last name and wouldn't offer any kind of regret or apology, I actually went down there. I was met with the same disregard as on the phone, only this time it was worse. Please give that person a warning. It's just not right. He kept telling me, "I don't know you. Just use "Rick the supervisor." There were other humiliating smirks but I have never had such a negative experience in my 50 plus years before, and I used to work in the postal service.
Reviewed Oct. 11, 2011
I was here all day waiting for the mailman or lady to come. My townhouse is right next to the mail box. My whole complex did not receive mail today! This is getting out of hand and somebody needs to take care of this. It's affecting people's lives.
The postal service needs a GPS tracking system for their trucks. This is so sad when we have to write something like this in 2011. Mail should be perfect, we've been doing it almost forever.
Reviewed Oct. 11, 2011
Mail was opened when I got it from my locked mail box. The items in my package were missing.
Reviewed Oct. 10, 2011
The mail person marked a package as delivered on 10/3/11 at 2:13 pm. I was available at that time and I even saw the mail person. Once I realized the package was marked delivered, I called the post office and they told me to call early in the morning and speak to the carrier. Instead of calling, I spoke to the carrier during her regular delivery the following day and gave her the tracking number. When she returned the following day she stated that she could not find the package. I then called customer service and they said that if she sent the package to the wrong address, it was my loss. Does the post office does not have any responsibility for their deliveries?
Reviewed Oct. 10, 2011
United States Postal Service is losing my mail.
This is very serious to me; now I have to find another way to pay my bills.
(1) I mailed a bill payment on Tuesday, July 13, 2011 at post office in Reidsville (inside) to County Ed Fed Credit Union (Visa Office) in Philadelphia, PA. They say they never received payment and my South Georgia Bank records confirm same.
(2) I mailed a bill payment on Wednesday, September 14, 2011 at post office in Reidsville (inside) to Chatham Radiologist Office in Atlanta, GA. They say they never received payment and my South Georgia Bank records confirm same.
(3) I mailed a bill payment on Wednesday, October 1, 2011 at post office in Lyons to Walmart/GEMB Office in Atlanta, GA. They never posted payment and my County Educators Account records confirm same.
(4) My husband Charles also mailed a payment to AT&T for a cell phone bill and his phone was cut off before he realized his payment was never received.
I am submitting this to our local newspaper also.
Reviewed Oct. 10, 2011
I have shipped a large number of boxes of personal effects to my new address in Colorado. All of the items were packed well and I had also shipped 2 Gorilla Cases. When I received them, every box looked as if it had been through a war of some kind. Both of the Gorilla cases were actually broken. The plastic was split and a cannot be used again. These cases aren't just a cardboard box, they're pretty sturdy and they don't get broken easily. There was obviously some excessive mishandling of the mail and it's unacceptable.
Reviewed Oct. 10, 2011
I have not received mail since Aug. 11 that the postmistress, Ms. **, brought a letter telling me her mail carrier was stressed and feared for her safety. I work with schools, libraries, courts with abused women and children, do live Monarch displays, and give English lessons to Spanish people. I am called Mother Theresa, but not from Calcutta, though I am not a saint by any means. I did find out after my Anglo husband and losing my culture and language when he passed away, that racism, biased behavior and discrimination were all alive and well, and on me constantly now that I did not have the upper mid-class, Anglo husband by my side.
The incidents are innumerable these last 11 years but this concerns you and USPS. The carrier became my friend. Her AA husband, jobless and no license, worked for me (yard work). I was like a member of her family, (her words). I did not date, drink, smoke, had one granddaughter here who was friends with her only girl, Sara. They had a sort of Appalachian life style, which we did not care about or criticize. She loved working in her dad's garden, messing with the wildlife, indoors and out, horses and woods. She loved her parents and her children, though told them I would not come or expose my grandchild to their obscene and disrespectful behavior to the grandparents, Lisa, my mail carrier did it to her parents. I said nothing to her. The children respected me, my wishes and all was well.
One day, since she was here for long periods of time, gossiping and passing private information on other patrons, I give her a warm lunch on cold days, cool things on hot days. She was reported by Kelly ** who had been down the street waiting for her mail. Roberta, the then postmistress, told her. Lisa went after her and she gave me the names of people Kelly was catering from her home without a license and using a place in Rockford as a front. I would not do it and my hell began.
Four years of lost mail, tampering, installed security to prove it. When I did, since I had to refile 7 years IRS income tax, she returned letters with signature required. She did many more things to me but never once did I tell her a word. I have all the communications I had with **. Not one threat. The reason I have not had mail since the 11th of Aug.
I am 67, am not supposed to drive and was criminally attacked by her friend Gerry **. I am permanently handicapped and they want me to go get my mail elsewhere. My lot is half an acre and at times I need to back my van to get my mail. I have video, pictures and letters to prove all the Federal laws she broke, and when I showed her some of the proof she came up with "I threatened her, she is so stressed.”
Both Lisa ** and her family come from quite a family, half my age, twice my size. ** half my age and three times my size so I would not even try to go head on with what one and all call Peter Built trucks. I do not believe in violence. I talked to a CIA friend who told me if the county has never helped me, go to the news, or file a civil suit. That is how OJ was done in. I have tunnel vision, or had, about the Justice System doing its job but to no avail. It is not a good time to be a Mexican, born in Texas or not. The only resolution I see is going to see the Attorney General or Lisa ** with my crime book. The CIA told me I should have been around them when I was young and for rating the lowest! I have been sending pictures, letters and evidence to USPS for months. To no avail. They ask ** to investigate. I tell them it’s "like asking the fox to check the mayhem in the chicken coop". She is the problem and her friendship and or nepotism with **. This needs to be resolved!
I will and cannot drive on 7 Norco’s or when I can't take more than 15 steps, especially when I do some yard work, that from all the medical bills cannot bring someone to do it. And I love doing it myself. I can't trust others, like Dave, Lisa's lover, father of her 5 kids, who mowed half my plants and trees and anything he could not see in his state. This will be the last time I try to resolve this without a scandal. If I have to buy a newspaper page on my own and report her indiscretions and the fact of all she spreads and still does on her route; the mixed mail, constant and her petty behavior and using information from mail to hurt patrons on her route. Thank you.
Reviewed Oct. 10, 2011
They have excellent clerks, but what I don't seem to understand is how a package sent Priority Mail with tracking and confirmation number be sent to Puerto Rico instead of Washington. I'm confused, this is the second time that this has happened and I'm tired of all the empty promises made by the USPS. The system needs to step up a notch; otherwise, they need to refund my money. It's been five days and my package is vacationing in Puerto Rico instead of arriving to its final destination, which is in Bridgeport, Washington. USPS needs to address these issues because they have officially lost my admiration.
Reviewed Oct. 8, 2011
We are receiving our mail, once a month. We already missed a payment for our credit cards and maintenance. What kind of service is this? We do not want to miss our important mail. Please resolve it.
Reviewed Oct. 8, 2011
An item was stolen from package at USPS sort facility. The package was resealed. I'm out of money, even with insurance. USPS and inspectors don't give a ** and make it hard to file a claim. And they blame the customer. I've had it! They are thieves and corrupt!
Reviewed Oct. 7, 2011
I bought a Gateway laptop and it was shipped on 9/12/2011 from Texas. It arrived where I lived, damaged, on 9/16/2011. The damage was the result of the USPS Delivery Service. I filed a completed complaint claim form online. I logged online to the USPS site and filed a claim. I supplied them with all the information that they required, along with the copy of forms showing what price I paid for the laptop. I provided copies of the shipper's receipt from USPS. I took a picture of the PC in its condition. I was told that I had to have a computer store verify that the unit was broken and that it didn't work anymore.
USPS sent me a response letter dated Sept. 30, 2011 explaining that I had to present the letter that they wrote me explaining what to do to complete the process along with what evidence they needed. I provided the proof of insurance and evidence of value. I took it to a local USPS mailing center as instructed in the letter that I received and wound up going to 4 different post offices before I could get anyone to help me with my problem or to even remotely understand what I wanted them to do. I was just doing what USPS instructed me to do and I was doing this to get the item inspected so that my claim would move on a little quicker.
Every time I went to a post office, I was instructed each time that there wasn't anyone at these places that could or would handle my claim problems until the last post office that I went to and even then, what they said was not true. I started off by going to the closest place to where I live and that is located in Fogelsville, PA but the supervisor was out undergoing surgery as they claimed and no one would help me there. Then, they sent me off to another location which was Wescosville, according to my address. They said that no one knew how to do the claims there and that I was at the wrong location for that type of transaction. They told me that I should have gone the to the 1000 Postal Road location in the first place because all of those post offices were not the main location for the Lehigh Valley mail and that the branches that served us were for more local transactions.
The place I went to was located across from the Lehigh Valley Airport in PA. When I got there, the person I spoke to told me that the person who handles the claims left a week ago and that he retired. They didn't know how to help me that day and no one there could help me again. Was that because the position hadn't been filled yet? I got so frustrated and I just took the bad laptop to an Allentown location that I know located on Hamilton Street. At the time, there were two supervisors who came to help me with my needs. One person who inspected my item said that it was not working and the other informed me that I had to go back to the 1000 Postal Rd. location I went to before. They explained to me what to do with the paperwork and they asked me to give them another day so that they could handle my case with someone who knew what to do. She taught me how to file the claim properly, so I got all of my paperwork in order. When I went back today to verify all of this information with them, the secretary answered the bell and then told me that I could have come at a better time in the day and that people were on lunch, so they had no one to serve my needs or any of the other customers. This was the only time that I could do this and I was told that any time during business hours was fine with the claims service.
I had already driven around the Lehigh Valley trying to resolve these issues the day before and it should have been taken care of at the first stop without all of this extra running around. I went in hoping to get closer to getting my claim money to replace my damages and they took my laptop. The seller put extra special software and data on the hard drive for me, so now I have no way of getting the data back. I was promised with the sale of the computer when I bought it. The person from the post office inspected it yesterday and she said that I must have an independent computer repair center diagnose my problems for proof paying them $20 to have that looked at. When I went back the second day to the USPS customer service, they were not too pleasant and helpful with my issues. This was at 1000 Postal Rd. in Allentown. I even provided them with extra information to make the claim go as smoothly as possible. I figured that too much info was better than none. When I was at the Hamilton Street location, they said that I could retain my laptop for personal data until the claim was settled completely and I would have to wait for my compensation before I could get the data backed up. The process that helps save the data off the hard drive is a very expensive one and a very time consuming task, so I was hoping to keep the laptop and get the data off in time before I was compensated.
The supervisors already looked at this laptop at the post office for inspection yesterday. Why did they have to take it away from me today and then keep it stored in a shelf somewhere? None of the paperwork says that I must submit the object in question but only for inspection to deem whether it is damaged or not nor did the original letter from the claim request. So here I am out of a lot of money. $450 for the computer and $26 in shipping charges. There was also $5 in insurance coverage, not to mention I had to pay an additional $20 to have my laptop tested by a local business, along with all the time that I spent driving around and all the gas I wasted to find someone to help me with this issue!
I am still waiting for a reply from the USPS. To date, I have no idea what is happening. The status online says, "In progress."
Reviewed Oct. 7, 2011
I was delivered a pink notice, with what I thought was conflicting information on it. So I called the post office to see if I could get clarification, and to ask them to see if the item(s) were there, so I would not make a trip for nothing. The first agent I got, kept telling me that the item was there, and I asked could he please take the number that I could give him off the slip, to see if the item(s) were there for sure, instead, he transferred me to a supervisor. That supervisor has no business being a supervisor, as he is rude, does not let a person get a word in edgewise, and he hung up on me without letting me ask the question I was trying to ask. That supervisor should be fired, and let another person who has some people skills take his place. I believe that supervisor's name to be Frank Paul **. He works at the main P.O. in Chula Vista, CA 91911.
Reviewed Oct. 7, 2011
There have been many, I repeat, many incidents where Borden PO has not forwarded our mail with in the year we have moved. Some of this has been business mail too! They have not even sent us the mail to our new address, even when it is on the mail correctly.
This PO also has hardly no hours, making it almost impossible for anyone to get to the stupid place to do anything either. The manager never wants to be helpful or allow us to fill out any papers either.
Reviewed Oct. 7, 2011
I have complained multiple times regarding not receiving mail that should be delivered to my address. First, I was told their machine is cutting off my apartment number. Now I am being told that I have to let them know all the people who live in my home so they know whose mail should be delivered. When did it become the post offices business who lives in your home?
Reviewed Oct. 7, 2011
Brookhollow post office and the delivery system of mail in general is failing badly. I have mailed one package and two packages were mailed to me, which have been lost by the post office. Additionally, I have had three small packages which would fit in the parcel boxes next to the mail slots but which were not used for an inexplicable reason.
Thus far, package delivery for me has been 50% since living in the Brookhollow zone, strongly hinting at inappropriate behavior. When asking the staff why small packages are not left in parcel boxes rather than forcing me to take time off work to come in to pick it up, I was told they don't leave packages with the apartment complex office. Note, I didn't ask about the office, I asked about the USPS parcel boxes. Then, I am told they will look into it. It's been 6 months between the first report and the last one. Apparently, no one at Brookhollow cares. The worst post office I've ever dealt with.
Reviewed Oct. 7, 2011
Our post master here in Orange Springs, FL has made malicious comments towards me and my family. Not only that, I have heard her tell lower income customers that she "would not do poverty", and that our town was "as redneck as it gets, and everyone is kin". I overheard her yelling at an employ for no reason a few months back, and just being malicious and mean for no reason. I am an avid customer of the USPS as I use it to mail for my business, and until the USPS investigates people like this, I will be using UPS. Thank you.
Reviewed Oct. 7, 2011
I have had a few things show up missing which are stated "delivered" in the delivery confirmation field online, so I called the online number and did get a callback while I was at work. I tried a few times to return it to no avail. I work close by to the branch, so on my lunch break, I went down and met the postmaster who was very helpful and patient.
Well, I suppose going over the heads of the manager who called me and the mail carrier was seen as emasculating, so the postman is now folding hardcover books and cramming mail into the tiny metal box at my apartment complex. With the lost packages and the damaged book, I'm out like $80 now. I had tried to go through the channels. I work in customer service, but if needs arise, I can be as juvenile and petty. Coffee, flea medicine, a book, and now, I'm in junior high all over again - fun stuff. The postmaster has been helpful, so it's not a straight kick in the balls, at least.
Reviewed Oct. 6, 2011
I moved from my old address at ** to ** on August 15, 2011. I did a change of address for me and my family on August 17, 2011. To this date, I am not getting any mail. I was cut off from unemployment because I missed an appointment and I never, ever received that letter! My mom was scheduled to have surgery. The doctor mailed me some items that I needed to take care of for her and I never received it!
I have called the post office and I have written emails. What is the problem? I followed the right procedures, and now, my family and I have to suffer. I received a call from an old neighbor stating that there is a stack of mail in my old mailbox at **, but why? I changed my address!
It may have only been a $1.00 to change our address, but when you are unemployed, it means a whole lot! I would appreciate it if the carrier would please collect all of our mail from ** and deliver it all to our new address at **. Calling the post office was a waste of time. They were nasty; no one wanted to help me. I spoke to two different people. I got hung up on twice, and they seriously lack professionalism!
It's a ** shame that people have to go through this just to get some help! Please straighten out this situation. Thank you!
Reviewed Oct. 6, 2011
I mailed 3 letters on 8/31 from Plymouth, MA. As of today, 10/6, only one letter has arrived at its destination. In addition, Bank of America sent me an ATM card on 8/31 that has not shown up either. What is happening with the mail and how is it just disappearing?
Reviewed Oct. 6, 2011
We used to have extraordinary service for the last 15 or more years. A month or more ago, the routes in our area were reorganized to save money. That makes sense. Our office and small number of neighboring businesses were, for some reason, separated from the rest of the businesses on Massachusetts Ave. in Lexington. We were assigned to a several block residential area behind us that is now delivered at the end of the day by whatever carrier that wants to pick up the route. As a result, our checks and other business correspondence are delivered often after 5 pm, and we lose a day of cash flow.
I understand that the residential areas can be delivered late, but it does not seem right that our business and those next to us are the only businesses in the commercial district to be cut out of the rest of the businesses in town. Meanwhile, you are delivering on Saturday to the business (through the mail slot) when no one is here. Where is the sense in that? No business needs the weekend delivery, but we do need timely weekday delivery. This is a simple fix that the local post office (all of whom are great) knows how to fix. Some bureaucrat who sits at a computer made this decision.
Reviewed Oct. 6, 2011
I ordered something via Ebay/Paypal and the seller shipped it out right away as Priority Mail with Delivery Confirmation as well as provided me with the tracking number. The tracking information estimated delivery by October 5th. The mail comes on the 5th, but no package and no slip to come retrieve it from the post office. Tracking information finally updates around 4 pm on the 5th to show "Out for Delivery - 9:04am."
Worried about the location of my package, I take a screenshot of the tracking information as well as my Windows clock before going down to the post office to inquire. A very apathetic lady checks my tracking number and tells me that it may not have actually been out for delivery because, and I quote, "That's just something we do, but maybe you'll get your package tomorrow."
Today is October 6th, and at 8 am this morning, I check the tracking information of my package. Much to my shock, it says, "Delivered - 10:11 am" on October 5th. What the **l? For good measure, I take a screenshot of this tracking information in the same manner.
I wait until the mail arrives today, and nothing. I'm irritated at this point, so I print out the screenshots and head back down to the post office with them. I speak to the supervisor at the Customer Service counter and explain my problem. He seems nice enough at first, and tells me to hold on while he checks on it. He comes back and tells me that he's going to investigate it, but he'd like to ask me some questions. I answer them and write down my name and mailing address.
I ask the supervisor why the tracking information is marked as "Delivered" yesterday, when it wasn't delivered at all. He immediately gets defensive and in a condescending manner explains how the tracking system works. His explanation still didn't answer my question though. I explain that it still doesn't make sense how something could be marked as "Delivered" if it wasn't.
Seeing as my package is likely gone/stolen/whatever, I ask him what my options are. As I purchased the item over Ebay and paid with Paypal, he tells me that I should go after the seller and get my money back. I explain that the seller didn't do anything wrong and shouldn't be punished because USPS lost the package. He gets more defensive at this point.
He asks me if it was insured, knowing full well that the answer is no. I respond as such, and he says that they aren't responsible then. This made me a little mad, so I ask him, "So you're not responsible and do not care if the mail safely reaches its destination?" He doesn't answer, so I repeat myself. He tells me that they aren't responsible unless it's insured. Gee, doesn't this sound like a loophole for mail-theft; anything not insured is fair-game.
I tell him that if I don't get my package, I'd like to file a claim because it's ridiculous that I'm out the $75 I paid and the package, when clearly something on their end is the problem. He gets upset with me about wanting to file a claim and insists I go after the seller through Ebay and/or Paypal. I explain again how it's not the seller's fault; it's the fault of USPS, period. He remarks that he hasn't even been allowed to do his investigation yet. Fair enough, but I explain that I'm just exploring my options. He slides the 'Window Closed' sign between us on the counter. I look at it, then back at him, and I say, "So that's how it is, huh? Good day, then," before walking out.
First off, I apologize for the long read, but I really needed to explain the situation and get it out there. Personally, I can't believe the kind of unprofessional attitude I received on both times that I went into the post office. And frankly, after the exchange the supervisor and I had, I can't expect he'll really do anything about it now. However, I refuse to lie down and take this, but I'm at a loss on what I can actually do. It's a Federal organization, so it would require taking it to Federal Court. I don't have that much money to begin with, so I certainly can't go paying a lawyer to fight this for me. The idea of just accepting a loss of $75 as well as the loss of the package because of the shady business practices of USPS is just unacceptable to me.
I won't make Ebay/Paypal punish the seller because he hasn't done a thing wrong. He shipped it out Priority Mail and provided me with a tracking number. Once that package was in the hands of USPS, I can't rightfully blame him.
Reviewed Oct. 6, 2011
I have relocated from Monroe, LA to Alpharetta, GA three months back. I set up my forwarding address online with USPS. Since then, I have been regularly receiving my mails to the forwarded address. However, recently, someone sent me USPS Priority Mail at the previous address. Unfortunately, it was delivered to the previous address. The USPS tracking status shows that it was delivered to the old address.
I opened a complaint ticket with USPS to investigate and locate the mail. When I called them again after a few days to follow up the ticket, I was told that the ticket is closed with comment that the mails are being delivered to the forwarding address. This is not true. USPS, from its own tracking status, knows that it was wrongly delivered at the old address. I have opened another complaint ticket now.
Reviewed Oct. 6, 2011
I have tried to contact my Hamilton New Jersey Post Office several times. I filed a temporary change of address on 4/6/2011 to continue through 11/2/2011. I then filed an extension for 10/1/2011 through 11/2/2011. The reason for the extension was I requested forwarding for longer than the allowed 6 months. All of my paper work was through the mail (USPS postcards) and upon checking with USPS, all of the paperwork is in order. However, since mid September 2011, I have not received any forwarded mail from the Hamilton NJ Post Office. My son went to our NJ house and our NJ mail box was filled to overflowing with first-class mail. This is unsafe and is causing me undue problems with paying bills. I have only had two conversations with "Jim" the supervisor of my NJ zip code.
On Monday 10/3/2011, he said he would look into my issue and call me back by end of business on Monday. He did not follow up with the promised phone call. Today 10/6/2011, he again took all necessary information and promised me a return phone call this morning. It is now 2:00 pm and surprise, no follow-up phone call from Jim. Jim is not taking my mail issues seriously. I am fed up with the USPS lack of service and concern with my mail delivery. They are not helping me at all and I consider this an annoying and serious issue. Please help me to get this issue resolved immediately, as I need this error corrected and my mail delivered/forwarded promptly.
Reviewed Oct. 6, 2011
I have 5 packages coming to USA from China, but until now only one is in the USA. Instead on going to the address that is on the package, which is North Myrtle Beach, SC, the package went to Jamaica, New York and the mistake was made by USPS. How come New York!? And right now my package is going back to China, what am I supposed to do right now? My goods are supposed to be in the store right now, not back to China to the sender.
I have all the documentations for all the packages and the address is the same as I mentioned. I have paid $1501.44 for the packages, to be delivered on October 5th and right now, I have nothing and I lost money. Who's going to pay for this? The sender did his job correctly, it is not his fault nor mine. Personally, I'm not gonna pay anything else for the packages, so I expect that USPS to do their job and read the dates correctly and to deliver all my packages in SC as soon as possible.
On all the papers, specified was my cell phone number, and nobody called me to let me know anything. I actually found out from the company from China that the express company EMS delivered the goods, but we were not there to sign for it and all this sounded very strange to me and I started doing some research. I need to be rewarded or something for this mistake, which is USPS's mistake. My store is empty, and because of this I don't have any sales, which is that I'm losing more money. At least make sure that the other four packages are going to the right address.
Reviewed Oct. 6, 2011
I had a 2006 federal tax return that needed to be postmarked by April 15, 2010. There is a statute of limitations in place with the IRS. It states that in order to receive my refund, my return would have to be filed/postmarked no later than April 15, 2010. I picked up my returns from my CPA. And I immediately headed down to the general mail facility in Phoenix, AZ. I had one of the clerks that was working underneath the tent. They had set up outside, postmark my certified mail receipts. Fine. They did the task completely. All I had to do was wait and my refund should eventually arrive.
After waiting several months and not hearing anything from the IRS, I finally started calling around for answers. I kept getting the runaround. And no one could give me any straight answers as to the whereabouts of my return. When I finally did get some answers, it was explained to me that the return was filed late, and that I was no longer entitled to that refund. I said, "Bologna" took the necessary steps to recruit the Taxpayer Advocate. That was a long and arduous process, but they finally came on board. After waiting several weeks, the IRS finally pulled my return from the archives with a copy of the postmarked envelope. It was postmarked on April 22, 2010!
I told the Advocate that it was impossible and that I wanted a copy of the postmark sent over to me right away. Before I hung up the phone with the Advocate, I asked her for the number to the certified letter that was at the top of the page. She read it back to me and I raced to my laptop to input the information under the USPS.com track and confirm section. When I entered the number to the certified letter, it stated that the return was received at the IRS office in Fresno, CA on April 18, 2010! Can someone please explain to me how in the hell this could happen? I want to know what moron hand canceled my return with the wrong postmark date! As it stands, the Taxpayer Advocate is determining whether they can take further action at this point.
I am absolutely livid! I can't believe that someone could have been so careless as to have put in the wrong numbers on that ** hand stamp on such an important date! I don't even know for sure if that's what happened. But I'm only brainstorming based on my own experiences working for that organization for 11 years. I want to know if anyone else experienced such a problem. And if they did, what was their recourse? Is it possible to sue the post office? I have a home in foreclosure. That money was supposed to go towards saving my house as a back up plan in case the loan modification wasn't approved. But now, I don't even have that. I'm so frustrated. It's stupidity like this that inspired me to leave the post office. Their machines are faulty. The managers don't give a ** about customer service. And the clerks and carriers that do go the extra mile are harassed and given letters of warning for not following postal procedures.
Reviewed Oct. 6, 2011
I ordered a photo hardcover book, when I opened it, it was bent. It has stress marks and the cover is warped and not what I paid for. I'm so angry, my memory book is ruined!
Reviewed Oct. 6, 2011
Our mailman is not leaving our mail in our box. Two years ago, my family and I had a problem with the same mailman, where he wasn't leaving mail because of our dogs. We have moved since then and no longer have dogs. At first we didn't have a problem getting our mail. Until one day, he saw us at our new home and ever since then he has stopped leaving us our mail. Also at one point, we got someone else's mail and we tried to give it back to him. But the mailman said to throw them to the trash and that he didn't want them.
Reviewed Oct. 5, 2011
On 8/15/11, the house got sold and a mail hold request was placed at Millbrae post office. I went to Millbrae PO on 8/24 and they said nothing. Again on 8/31, they said nothing and I was told by the supervisor that all mails on hold were held up at Burlingame facility, but will be delivered there. At the same time, the new owner also contacted them because apparently, they were holding all mails to that address. Finally on 9/3, I got my mails.
Then on 9/14, the new house was bought. Mail forwarding request filed in person at Millbrae PO. I waited 2 weeks and still, no mail came. On 9/29, I went to PO to speak to a supervisor. I was told to call Burlingame facility. I called on 9/29, 10/3 and 10/4, supervisors there still could not tell me where all my mails went. All my mails were going in circles and never got to my house. By now, I have not had my mails for 4.5 weeks and not getting time-sensitive mails nor my car registration sticker. I'm so frustrated, that by going in person and calling, nobody at the post office was willing to help and nobody there cares. It's worse than being in a third world country. Thanks to the internet and technology, at least much business can be done without having to deal with such incompetent government agency.
Reviewed Oct. 5, 2011
I live in townhouses complex. In our mailbox, we have one special mailbox to collect HOA dues (for outgoing mail, we have another mailbox). It was no problem for many, many years. In September 5, 2011, I put my HOA dues check to this box, as usual, in the envelope. No any address to, no any return address, no any stamps, just my name in handwriting and phone number. In next week, on September 16, 2011, I received an email from HOA where my check is. I told them I put it in the mailbox a week ago, but they could not find it. I wrote one more check. After that, HOA found out that three checks disappeared and what happened? The mailman took all of the checks to the post office?
Again, no any addresses, no any stamps, no any info. First of all, how did it happened? Does the mailman supposed to know what he is doing? How can he pick mail (3 envelopes) without any info? Second, you know that to stop a check, the bank charges $30.00-$50.00. Who will reimburse me these charges? As of today, after the mailman brought my envelope with my HOA check to the post office, the check without any address what will be next? Will I receive my check back? If yes, when? Who will be responsible for that? How can we avoid these problems in the future? Thank you very much in advance. Irina
Reviewed Oct. 5, 2011
I received an opened oversized letters two days in a row. One time, the bigger envelope contained a smaller envelope inside. The side of the bigger envelope was torn and the side of the smaller envelope was cut (by knife of scissors). On both occasions, the big envelopes were bended, damaged, and inserted into a small mailbox, while the bigger mailboxes are available next to the small mailboxes for the oversized letters and packages. (I live in the compound where mailboxes for various houses are grouped together).
The goods which were sent to me were damaged. Someone in USPS is checking private mail. This is a total outrage!
Reviewed Oct. 5, 2011
My mail was forwarded to a whole different city, when it was already in this town. I don't understand why, I ordered something that I need.
Reviewed Oct. 5, 2011
They have been giving me and everyone else in this town terrible service. I have ordered 8 packages in the past 2 months that I have not received. When I called the post office about it, they didn't care. They have become extremely lazy and they don't do their jobs right. When I scheduled package pickups online, they refused to take my package for no reason. I have stopped getting bank statements, packages and other items. I think some people at the post office are out there stealing packages.
Reviewed Oct. 4, 2011
On Thursday September 29, I mailed a package to my uncle for his birthday. Last year I mailed him two picture frames for his birthday through USPS, and my uncle received both frames in the same condition that I sent them in. He loved them, and asked for another one this year. I found the frame on sale for about $10, and prepared it to ship.
Since USPS delivered the last frames with no problem, I decided to ship through them again. I wrapped the frame in about six inches of bubble wrap, wrapped it in packaging paper, and wrote "FRAGILE" all over the package. I then took it to my local post office to ship. I was asked if anything in the package was breakable. I answered that yes, it was glass. Remember, it has "FRAGILE" written all over it. I paid around $12 to ship a $10 frame, but it was what my uncle wanted so I did it. When asked if I wanted insurance, I thought about the safe frames hanging in my uncle's house that USPS delivered, so I answered "No". Again, it is a $10 frame that is costing me $12 to ship, why should I pay for insurance when I know that they have delivered a similar package before safely? My uncle received his gift today, October 4. He sent me photos of the damage. The glass is completely shattered, the frame itself was cracked, and the entire piece that covers the back of the frame was destroyed. It looked like somebody jumped up and down on it, and then dropped it off of a building. So now my uncle has no gift, that I so far have spent $32 on. I called USPS customer service, and was told that nothing could be done since I didn't buy insurance for a $10 frame. Then I was told that when you buy a car, you buy insurance, it is the same thing. No, if I buy a car, and entrust it into your care, then your insurance is responsible.
This is just ridiculous. I just tried to call customer service again to speak to a different representative. I was never connected to a person, after 23 minutes of waiting on hold I finally hung up. I did my job of packaging the gift safely to ensure it arrived in the same condition that I sent it in. If it was just a crack in the glass, then okay, I can deal with that, but the damage was so severe that there was apparently an ignorant person handling the package that doesn't know the meaning of the word fragile. So now I get to send my uncle a new frame. So the $10 frame will now cost me about $75 by the time this is all over with. I will never use USPS to ship packages again. I will have to pay extra for UPS just to ensure my gifts arrive to family members safely.
Reviewed Oct. 4, 2011
A postal delivery truck ran over my mailbox. The postal worker admitted the damage. I have filed multiple complaints and monthly follow-ups. I am told every month to expect my claim to be cleared in order to pay for a new mailbox. Two years later, I am still being told "next week, we will be in touch". The post manager for my area has admitted that drivers are not reporting truck accidents nor damage.
Reviewed Oct. 4, 2011
There are gypsy foreigners next door who are sending their young children up and down the block to get cigarettes, food, and money from the neighbors including us. There are also 10 tenants (illegal grass-cutting Mexicans) in that same illegal studio apartment. My videos from Blockbusters, 3 movies in fact, are missing.
Please deport the Mexicans in the illegal basement studio and send the Gypsy people back wherever they are from.
Reviewed Oct. 4, 2011
I complained at the post office twice that my mail carrier never came to the door for my signature. She just put a slip into the mail box because she was too lazy to walk to the door. She is a thorn in the side of all who live here. She mandated we have our mailboxes across the road, so it will be more convenient for her. She won't deliver mail to my neighbor, because they have a depression in the soil leading to their driveway. The mail box is far removed from that area. So, what is her problem? I am thoroughly disgusted. I now once again have to travel 70 mile round trip to pick up my package. I complained to the station manager previously. Apparently, my complaint went unanswered. I almost lost my life in a fire. I could not walk for 6 months. I am using a walker. So, I have to get in my car and drive to Brooksville, FL postal station. I'm not terribly steady on my feet as yet. Is it better for me to drive to the station? If I fall down, I'll sue!
Reviewed Oct. 4, 2011
This service is generally garbage, not general mail but their "priority mail" for shipping. I will have to assume this since a person can't track regular mail. I have only used this service a few times. The average is 3/4 not delivered on time. Tracking is not updated daily. Their customer service is null. And you have to rely on whether the person on your route feels like carrying the package that day or waiting. I live in a semi-major city. So, it is not like a sleepy town or country where delays are an everyday occurrence. I usually order items for my business off eBay since it involves leathers and I can see the actual item I am getting. So, I don't always have control over the shipping method. When I do order, I usually order priority mail (if the shipper doesn't have other methods). The most recent was an item that was accepted on 9/30/11 in Montana. The "expected" delivery was by 10/3/11. Now granted it is only the 4th, but tracking still only shows the acceptance of the package.
I called customer service. The only advice they gave is that if I don't get it by the 6th, I will need to call back and open an investigation. What good is that? My item is needed now. They had nothing to offer in forms of help, just a quick response from someone who sounded like they were an ancient robot reading a script. And that was all. So now, I have to wait 2 more days to open an investigation and wait for that to start. And there is still no time frame for my item. The items I ordered are unique. And you can't just purchase another one while waiting, because you won't get the same thing as you originally ordered. So now, I have a deadline for an order and the USPS has a human robot tell me that it is my only option.
When I said that this was priority mail and the website shows "expected by" Oct. 3rd, their response is: "That isn't guaranteed. That is only on the express mail". So, what does priority mean then? And why even bother showing dates when my average is 3 out of 4 in not having the USPS do what thy promise? If they figure that they are doing poorly, why not make all others do poorly as well? I guess the federal government should look internally to why the economy is doing poorly, because it starts with them. Having a start up is difficult enough, let alone using a service that advertises "through rain, sleet, and snow". But that only applies to when they actually feel like doing it. Stick with UPS or FedEx. You might pay a little higher, but they are more reliable and do a lot more to help, unlike this useless system.
Reviewed Oct. 4, 2011
A couple months ago, I submitted a change of address form. The USPS continues to refuse to change my address and has been sending it all back to the senders. I have tried over and over again to get them to send me my mail. They refuse. Now I'm in a financial nightmare since I cannot get paid or receive my bills. I am paying for a mail service that is not even in use. I am buried in phone calls trying to address the hell I have been handed, over the situation.
Reviewed Oct. 4, 2011
We mailed a letter through the Washington Crossing, PA Post Office on Saturday, September 24, 2011. The letter was for our daughter in Medford, MA. As of October 3, it still has not arrived. We were told it would take about three days for it to arrive. The letter contained photographs of her childhood which she needed for a college project. We have the receipt of the mailing, but have been told there is nothing the Post Office can do to locate the letter. After reading all the complaints about the USPS, I know I will switch carriers for future mailings.
Reviewed Oct. 3, 2011
I had a letter sent express overnight delivery from El Paso, TX to my address. It was sent on Thursday Sept 29, 2011 and was supposed to arrive on Friday Sept 30. I paid nearly $20 for the overnight service. The post office agent said it had to be sent in a large cardboard envelope although the letter would fit in any standard envelope. On Friday afternoon, I received a "Sorry we missed you!" slip instead of my letter. The slip was not filled out (no date, redeliver, notice) except for my name, address and article number. I immediately went online that same Friday evening to reschedule delivery. but I did not receive my letter the following day nor did I receive it the following Monday. Of course when I called, no answers were given for not delivering. I had to make another reschedule date and now have been waiting for almost 5 days for a letter that was paid for express overnight. The charge to ship overnight is paid on should be on the contingent that you actually receive the item the next day. I do not wish to go into detail as to the inconvenience this has caused as to there is a specific reason as to why some things are actually needed overnight.
Reviewed Oct. 3, 2011
I have had this PO Box for over a year and the customer service is awful. It's a sign stating that all available mail will be put out by 10:30am and I have experienced mail going into my box all times of the day and also nights on some occasions. I know that things are not always perfect but today the manager used the excuse that the mail came late and therefore at 4:30 this afternoon they are still putting out mail. This seems to happen often and I think perhaps someone from the post office needs to look into this. I have to receive my mail that includes a check every week at different times, which puts a strain on my finances.
Reviewed Oct. 3, 2011
I mailed out a priority envelope on 9/20/11 at 5:28PM at the Kensington post office in Brooklyn to a family friend in Rosedale Queens. Expected delivery was 9/22/11. The package never arrived to her house. Why? Because it was stuck in the Bethpage post office on 9/21/11 and hadn't been scanned after that. I called several times, spoke to several clueless individuals and nothing has been resolved. Now, that package is lost and I can't get my money back because it wasn't insured. I would like to know where the ** the package is and why it wasn't scanned after it left Bethpage? If they couldn't understand the address, then they should have mailed the package back to me! They also claimed a rep called me back 3 times to update me and even left a message, but that was a lie. Nobody got back to me. My tracking number is **.
Reviewed Oct. 3, 2011
Please note: I would rate a "0" if I was allowed. On 09-20-11, I sent out via certified letter legal documents to Florida from Arizona. On 09-27-11, I tried to locate the envelope online. The one and only thing that was mentioned about the package was on 09-20-11. I called USPS. I was told that an agent would look into the package and call me back within 1-2 days. On Thursday, 09-29-11, I called USPS. I was told that I would get a call back that day, because that would be the end of the 2-day "research" cycle. I never got a call back that day either. On Friday, 09-30-11, I called back. I was told that Friday was actually the 2-day cycle and that I would get a call back the end of that day. I did not get a call back! Today, Monday, October 3, I called back again. I was told that someone was working on it and "notes" would be put into the account trying to expedite the matter. When I asked about a time frame of a call back, I was told, "I am not sure." I then asked if there is anything else that can be done, expecting to be transferred to management. I was told, "Nothing, but wait." And I was then disconnected. That was rude and horrible customer service.
Reviewed Oct. 3, 2011
On September 28th 2011, I overnighted a package from Princeton, NJ to Los Angeles. I paid for this package to be delivered before noon and specifically requested that this package be signed for. This package contained approximately $1200.00 worth of designer gowns.
Not only was the package not delivered by noon, but it was not delivered to the intended recipient and was delivered to the wrong address. It was not signed for and a note on the tracking number says that waiver of signature was exercised at this time.
Fortunately, the intended recipient found a package in her driveway that also had the wrong address on it. She guessed that the packaged were switched and drove to that address. She arrived at an apartment building where one witness said that he saw the package, but did not sign for it, and put it on the stairs guessing it was for the girls upstairs. When my sister, who is the intended recipient, interviewed the girl upstairs, she said that she never saw the package then changed her story and said she may have seen on the back stairs.
The package was never signed for, delivered to the wrong address and is now completely missing. What are my rights?
Reviewed Oct. 2, 2011
I moved across country last year, from the East coast to the West coast. It was March of 2010. I sent some packages ahead of me to my uncle’s residence. I had a friend send some more packages after I got to my destination. So, I had a total of 7 packages shipped.
The last two, and most important packages, never arrived. It has been over a year now of me calling and complaining and trying to locate my packages. The USPS has given me the total runaround saying that I did not have a tracking number so therefore they can do nothing for me. Yet, they said that they did search for my packages. I had over $400 in shoes and clothes and a brand new microwave, never opened, still inside the box. It was stamped as fragile.
I still dream about my shoes. I really need my microwave as well. I moved here with only clothes strapped to the top of my van and a computer, my children’s computer, inside. I feel it is unfair that I still have no packages. The packages were shipped from Columbus, MS to Olivehurst, CA.
Reviewed Oct. 1, 2011
I sent out a bubble protected yellow golden envelope with a very special gift in it for my friend's sons and it was sent 8 days ago from Elkhart, Indiana to Columbia, South Carolina. She has not received it yet and we both are really worried about it. Somebody sent her a package after I did and she received it just fine but mine she haven't. This bothers me since it was picked up from my house by the postman. I want to know where these gifts are. The gifts are very valuable and they were together.
Reviewed Oct. 1, 2011
Occasionally, someone will park their car in front of the mail box which means that the mailman will have to get out of his little vehicle and walk about 6 feet just to get the mail or deliver the mail. We have complained about not getting mail before and we're told by the mail carrier's supervisor that this was not a walking account and therefore no need for the carrier to get out of his car. I commented that he will if there is a package that will not fit into the box. He did that just the other day.
Today, my son-in-law was parked just a few feet from the box and the mailman saw that he was about to leave, and just drove right by. My son-in-law left and went up the street asking the mailman if he was going to go back and deliver our mail to which he said he would. Naturally, he lied as we never saw him again. We actually had mail that needed to get picked up too. This mailman is terrible and should be fired. He is incapable of giving good service. How can we get this person assigned to another route? Our mailman before this guy would have never acted this way. He was great. This guy is just lazy and does not care about service.
Reviewed Oct. 1, 2011
I have two issues. First, I live where I can put "oversize" mail out, and the carrier will take cash, and mail it. In the past, the delivery person gave me a receipt the next day, along with change, or a request for payment. The current carrier does none of those things - perhaps I'm estimating the postage to a penny correct? I doubt it, since I've intentionally put out at least twice the required postage. Second, because of the above, I went to the Post Office to mail a small package which I needed to know was actually processed. There were two windows open. One window had a person sending "a white postal box" full of items to Japan. The second window was processing the rest of us. At 11:00 AM, the second window shut down. That leaves only the other window, still processing packages. When I finally had to leave, I had moved a total of one person closer to the window. The line, when the second window "shut down" was already outside to the parking area.
Reviewed Oct. 1, 2011
I had a "hold mail" request with delivery scheduled to resume on 9/26/11. I have sent two emails to USPS complaining and made two phone calls to USPS. My first email received no response. The person who replied to my 2nd email, and both customer service reps, said they would notify my post office and I would receive my mail. It is 9/30 today, 5 delivery days later and I still have not received my mail. At this point, I am wondering if I should report it stolen.
Reviewed Sept. 30, 2011
My problem is that we used to get our mail at around noon, then it was between 1-2pm, now we are not receiving our mail till any where between 3-5pm. What is going on? Can someone please tell me?
Reviewed Sept. 30, 2011
I have sent three international express mail parcels to Ukraine with tracking numbers **, **, and **. Apparently, all of them were not processed further down the Kearny, NJ processing center. It only said that the address was unknown or unclaimed. However, the parcels never went outside that center. Neither the receiver received it, nor was it returned back to me. I don't know whom to call and where to chase. As a result, I will probably lose my job.
Reviewed Sept. 29, 2011
Over the past 4 days, USPS has been beyond useless. I am utterly disgusted with how things have been handled with my package and how I have been treated over the past. I am making this complaint because I am baffled that this is how things are being handled over at the USPS. It's actually worse than dealing with DMV employees.
The customer service agents on the 800 number are especially incompetent and after spending 20 minutes each day on hold to speak to obnoxious supervisors, it's clear that USPS is not here to help the very public's services. I received an orange slip on Friday, September 23, 2011, regarding a package that had arrived for me stating it needed delivery confirmation (article number **). However, delivery confirmation and signature required are two very different things. I called Monday to arrange a redelivery and it never arrived on Tuesday. I called to place a complaint because of it not arriving Tuesday and explained that it wasn't the first or even second time this has happened. I placed yet another redelivery for it to be redelivered Wednesday, September 28, 2011 and still nothing.
After personally speaking to the woman placing mail in the mail slots of the building, she suggested I once again call USPS. I then continued to hand her the orange slip with my signature and a note written on which I took a picture of as proof. I then continued to once again call USPS (at 11:24AM), only to be disrespected and told that they couldn't help me. When I asked to speak to a supervisor, the phone call dropped. I called again at 11:27 and held yet again for 20 minutes to speak to a supervisor, only to be transferred 3 times before actually getting to one. The second time, they didn't take complaints. Side note: I've called twice since speaking to the worst supervisor and asked random agents how I would go about placing a complaint and they all said they could take it.
When the USPS supervisor finally got on the line, Jared refused to give me any additional information aside from his name. I answered the obvious name, address, phone number questions but he didn't really allow me to go forth with my complaint. When I asked for an explanation regarding why my package was still not here or what protocol was to be taken, he said he did not know and that he would be opening a case number (**) which he could also not tell me about because he simply didn't know what would be happening and kept repeating that statement because it was the truth. I apologized for having bothered him while he worked. Clearly, talking to a person missing a package trying to make a complaint wasn't part of his job at the USPS nor was helping in any way or having any sympathy towards the frustrated person still unclear as to where my package is.
Coincidentally, the same person who mailed this lost package also mailed article number: ** that also had a delivery confirmation. This package, however, was left in a slot where I retrieved it from with the key that was placed in my mailbox, the very next day. So I am unclear as to how and who decides what package to leave in the building and which not to when they have the same exact service. This whole situation is unacceptable and should never happen. Because I know it will continue to happen, the very least your employees can do is respect the very people who they are inconveniencing and while they may get people freaking out, they can pretend to sympathize with these people because guess what? That's what customer service is!
This may not be changing the lives of USPS employees because, clearly, no one cares how they hackle the public but it is changing the lives of the people who depend on them to do their jobs! Over the past 4 days, not one person has been able to tell me where my package is. Every time I do a redelivery or make yet another complaint, when I call the next day, they can't seem to find information on the case numbers I provided them with or have system issues but can not transfer me to someone who might be able to help me. Seriously, who do we complain to?
Reviewed Sept. 29, 2011
I need to send out a package with a prepaid label. It said that I can either drop it off at the UPS station or my local post office and they will notify the UPS to pick up and delivery. I dropped it off on 09/20/2011 at my local post office but the package did not have any update status until 09/28/2011. I sent an email to USPS customer service to inquire about the package. They then updated the status so that UPS will be notified to pick up package. That means the package was sitting at the post office for 6 business days without anybody doing anything until I made the inquiry.
I tracked my package through UPS and it's scheduled to be delivered on 10/05/2011. I see in the news about the US Postal Office facing shutdown. I believe it's not because we don't use the service. I think it's because they don't give the basic service to the public. My local post office has very bad customer service and I don't feel that they care for their jobs.
Reviewed Sept. 29, 2011
I used a USPS document mailer to mail a passport to my daughter at college; however, it never arrived! Now, I'm afraid that someone can use her information to steal her identity.
Reviewed Sept. 29, 2011
Wow! I can see why the postal service is going downhill. They are so rude and such complainers on my encounter with them last 9/27/2011. I have a shipping pkg. overseas & thought I filled out everything. The lady didn't say hello, just gave me a "did-you-fill-out-your-forms?" in a snotty way. I said, "Oh, I'm sorry. Was I supposed to fill something out?". She slammed the form down telling me to do "this, this, and this". I asked a question, she answered "well, yes" in a snotty way. Then she complained in front of me how rough she has had it this week. At this point I was getting pissed and I told her that, well, she should be thankful she has a job. Then the girl beside her, another postal worker, said right in front of me "What is wrong with these people?". I take offence to that. I finally get fed up with her attitude towards me and told her I was not having a good week either but I'm sure as **, didn't intend on making their day ** like they were doing to me when I came in there. She got this blank look on her face. She finally said sorry and I told her whatever. So if you postal workers lose your job and you're treating your customers like this, then I say you deserve to lose your job. Thanks Cindy and Loretta, the two girls I'm talking about at the Bentonville Arkansas post office. You deserve a pat on the back...not!
Reviewed Sept. 28, 2011
I mailed a package last September 17, 2011 from the Woodruff, WI post office. The package was registered with $2,500 insurance and a return RCT card. I have 3 different case numbers because they keep on saying the case is resolved when it is not. No one can tell me where the package is. I call everyday with no results. No wonder the USPS is billions of dollars in debt. They have the worst customer service I have ever experienced.
Reviewed Sept. 28, 2011
On September 7, 2011, I sent a package from Philadelphia to Puerto Rico through US Postal Service in Roosevelt Mall office in Philadelphia, Pennsylvania 19149. I paid priority service with delivery confirmation number **. The package never arrived to Puerto Rico. I contacted the post office. I called many numbers and they did help me saying, “Sorry, I can’t help you.” I spent money and I paid for priority service, and the package lost .
Reviewed Sept. 28, 2011
The temporary route delivery person placed a large package that was too large to fit into our mailbox, beside the mailbox on the ground. According to the management at this location, employees are supposed to take too large packages back to the office and leave us (the customer) a notification that we need to pick up a package. Delivery persons are not supposed to put packages on the ground beside the mailbox in the weather, especially on a Saturday.
I took the damaged package, which contained over $100 in merchandise, to the post office the following Monday morning. The acting manager "Reagan" stated that I would definitely get reimbursed for the items. It's because this particular delivery person had been specifically instructed not to leave packages if they were too big to fit in the mailbox. She retained the shoes and placed them in the safe at this location. She stated that the employee responsible would be held accountable to reimburse my company and that the funds would be withheld from her next paycheck. I have followed up with the post office for over 6 weeks. They informed me today that the employee responsible quit, and that I would not get reimbursed for the damaged items. I was told by an acting manager of the USPS that I would be reimbursed on several occasions. Now, the new postmaster "Victor" stated that I will not get reimbursed for the damaged items.
Reviewed Sept. 28, 2011
Our mail is being delivered after store's deadlines. We would like to receive our circulars and magazines in a timely fashion.
Reviewed Sept. 28, 2011
I sent my bills out and I found the next month that the bills went up. Ever since I got a new delivery time and deliverer, it seems like my checks aren't being delivered. I hate this new deliverer.
Reviewed Sept. 28, 2011
I sent a package to a guy who stated he received an envelope with a cut and clear scotch tape over the cut. A sticker was placed on the envelope stating that the contents were empty. Was it stolen or slipped out? No one will answer at the postal center. Thanks for the ** service.
Reviewed Sept. 28, 2011
Last Saturday afternoon, I parked my car on the street in front of my apartment in Beverly Hills. I came outside an hour later to run an errand then there was a USPS truck parked in the red zone in front of my car, and found a note on my windshield. The Mail Carrier sideswiped my car while pulling in to make his deliveries. He gave his name and the name and phone # of the Post Master to call. I was able to talk to him when he returned to his truck. He said he was sorry, and that it happened because he was tired.
I called the Post Master yesterday morning, gave my information and he said that he'd call me back within the hour with instructions. He never called back, so I tried him at 2:00 pm and left a voicemail. I've waited until 4:55 pm today to get a phone call from someone, but nothing.
I called back and asked for him. I was transferred, he answered, said hello but quickly put me on hold and then it was disconnected. I didn't think I'd have to file a police accident report involving the USPS, but why can't anyone get back to me? I'm already upset because I own a gray market vehicle. It was specially imported from Switzerland (1 of 6 that have been imported in all of North America), and I get it serviced at a specialty garage all the way up in Sacramento.
Can someone please get back to me?
Reviewed Sept. 27, 2011
We are not receiving our mail. We have continually called our local post office to complain. We are told that there is no mail carrier assigned to our route and that we would get our mail when they have a carrier available. Our orders, bills, invoices, etc. are not arriving on time. We need to receive our mail daily.
Reviewed Sept. 27, 2011
I used the "hold Mail" option on USPS.com while away on vacation. I requested the hold to start on 9/17/2011 and resume on 9/26/2011 with a confirmation # **. I did not receive any mail on 9/26/2011, my "resume date". I find it hard to believe that I did not receive any mail to hold for 8 days. I used the delivery option "post office delivers accumulated mail". Is this a common practice with "hold mail" through the USPS, to ignore a request to resume mail delivery on a requested date? I have been receiving my neighbor's mail in my box quite often here lately. I do my part. I place it back in my mailbox with the flag up, so the mail carrier will pick it up and see the mistake and deliver to the correct address. I expect the same courtesy. And I expect to have my mail delivered on the correct date after a vacation hold. Is there a reason I did not receive my "hold mail" on my resume date? Is there a problem with my mail? I am really concerned with this issue.
Reviewed Sept. 27, 2011
My package was lost at the ISC sorting center in Chicago. USPS says it was on its way to Switzerland over three weeks ago. I have contacted the Swiss post office twice and they said the package never entered the country.
Is it flying over the ocean for three weeks? When I called to ask, the woman on the phone was rude. She said, "Sometimes we find the packages, sometimes we don't."
I'll never use USPS again. Their customer service skills are nonexistent. I will use the other carriers like FedEx and UPS from now on.
Reviewed Sept. 27, 2011
Agent located at ** San Francisco, California lost a package with three passports and money order. The website shows that the package never left the station; however, they say that they are not responsible for the lost package.
Reviewed Sept. 27, 2011
The package was delivered with several rude, loud knocks and many rings of the door bell. The postman was wearing headphones and listening to music when I asked who it was. Apparently, he didn't hear me and kept on knocking. When I opened the door, he didn't even need a signature.
Reviewed Sept. 27, 2011
This is the second time I have had problems with the mail. I ordered something from ebay and it said USPS priority and it's been more than a week and I still have not received anything. I contacted the seller and they provided a tracking number which shows they sent it right away and send it as priority mail. Now if the advertisement says it should take about 3 to 5 days to send as priority, I should have received it by now. They should change what they are advertising and be honest to their customers.
Reviewed Sept. 26, 2011
I sent out a letter. It has been five days and the receiver hasn't received anything. I am aware that if the information on the letter was written wrong, they would send it back to the sender. However, it hasn't happened yet. It has been a week now. I don't know, I just want the letter to be found if it was lost and have them send it to my friend.
Reviewed Sept. 26, 2011
I shipped a package to Australia. I paid $14.97 for a service I didn't get. It was shipped on 8/9 and was returned back to me on 9/14 **. The item was never shipped to Australia. Instead, it kept getting tossed around in the US. The Australia's address was totally correct. It is absolutely a shippable address and it was clear and readable. Also, the box was in perfect post office standards to be shipped internationally where nothing could have voided it out. The buyer also purchased my item for a birthday. I showed the package after it got returned to me to postal clerk John at **, post office tel # **. He thinks that possibly something went wrong with the bar code, because there was also no explanation on the shipping box why it got returned.
This caused me a big aggravation because it was a buyer's purchase from eBay. Buyers now can sometimes be very unreasonable as I had to deal with negative feedback, complaints to eBay. And I paid shipping for something that was never shipped to its full destination. I also complained to the US Postal Service 1800 USPS number the day I received it back. They said that consumer affairs would get back to me. I thought it would be within 48 hours, but I have not been contacted. Can you please advise and get back to me on this? I should at least be refunded as I do this full time. And I paid $15 for a service that was never rendered. It is absolutely wrong and absolutely unsatisfactory. Thank you.
Reviewed Sept. 26, 2011
My mail carrier (or the relief mail carrier, which was the case again today) walks right by my house and does not pick up outgoing mail if they don't have a delivery. My mail slot is right by my front door and I have a shallow lot so my front door is 10 feet from the sidewalk that they walk by on. How can they miss the red Netflix envelopes waiting for pick up?
I have complained to the US Postal Service but they said, "Too bad, so sad." The US post office has no requirement to come get the mail, so never leave anything out if you are going to be away from your home for a while because outgoing mail is there for the pickings when it comes to mail theft.
Reviewed Sept. 26, 2011
I mailed out a package through USPS on 8/16/2011. As of today's date (9/26/2011), the package still has not arrived. I started an investigation but nothing happened. I got the runaround. The package contained $250.00 worth of merchandise. I have not had any luck in locating it. The USPS workers are not helpful and has nonchalant attitudes when speaking with me. I am very disappointed and will never use USPS ever again!
Reviewed Sept. 26, 2011
My mailman signs for my signature confirmation packages and leaves them at my door. He admitted to me that he does this as some sort of 'favor', but this is illegal and completely voids the value of the signature requirement. If something happens to the package between the time he puts it in the mailbox and the time I retrieve my mail, I am not covered, because technically, the package has been in my possession since the mailman signed it away. I don't want to be rude and offend him, he does control my mail. I just don't want him to sign for my packages anymore.
Reviewed Sept. 26, 2011
I sent out a package via first class mail. I got a call a couple weeks later from the intended recipient, saying that they never received it. The call to USPS, where I sent the package, was a complete waste of time as they had no interest in helping me. Now, I am out $130 because USPS cannot be trusted to deliver a simple package. All I know is that I will never send a package through USPS ever again. A delivery service that cannot deliver? Maybe that is why you are going out of business.
Reviewed Sept. 26, 2011
My mail is being returned and I keep receiving mail that is clearly mistakenly placed in my box. The address does not even match my building's address, not even the same street. The most upsetting is my infant receives SS1 last month. His check was lost, so I signed up for direct deposit on the bank card.
It's been almost a month and I have not gotten the card. I called the bank, the card was returned to sender two weeks ago. This is so frustrating, these mail issues. All sender have to correct address, I have verified and verified over and over again. When I speak to the mail man, he looks at me like I am crazy.
Reviewed Sept. 24, 2011
Four complaints have been filed about the Palms Station in Los Angeles refusing to deliver packages. Instead, they left "Sorry I Missed You" slips in the box, never taking the packages out of the station. The last complaint was filed on September 7th and September 15th because I had not received a follow-up. On September 6th, a "Sorry I Missed You Slip" was left in my box when I was home, with the door open, because my AC doesn't work and it was a hot day. I took two buses to retrieve the package from the post office and was given a different package. I followed up with the vendor to find that the Post Office indeed had my package but could not locate it.
I filed a complaint: ** and waited for a response/the package. I then filed a complaint: ** and waited, no response. I spoke to the complaint department on or around the 18th and was told that I should get a call back from the post office. Instead, I got an email. I called the Post Office listed in the email and asked that my package be delivered. The person answering the phone said I had to call back before 9:00AM the next day. That afternoon, I ran into Carrier #54: T. ** who promised to help me find the package. She searched for the package and could not locate it. She came to my door the next day and helped me track that the package was being sent back to the vendor six days after I filed the complaint, and 14 days after I went to the post office to pick it up.
I think they returned the package in retaliation for my filing the complaints on them not performing their duties. The lost packages and non-delivery only occur when T. ** (Carrier# 54) is not on duty. ** always ensures the delivery of every single parcel with a smile. No matter when I see her, she is genuinely happy and interested in knowing how my day went. I have seen her interact with other tenants where I reside in the UCLA Graduate Housing complex and her personable demeanor is unwaivering with every single tenant. It has gotten to the point that I now pray whenever I'm expecting a package that ** will deliver that day so that it will not get lost in the abyss.
The alternate carriers refuse to even take the packages out of the office. ** ensures delivery and always says "Have a Nice Day" when she hands it to you. She needs to be recognized for her professional commitment to her job. Whenever I tell her that I did not get a package when she was off, she will hunt it down and bring it to me. That means she is the only one who delivers the packages that should have been delivered by the carrier(s) before her on her days off. This is unfair, unprofessional and a bad reflection on the United States Post Office/Overland Branch/Palms Station.
Reviewed Sept. 24, 2011
I had the highway department move my mailbox across the road so my 15 year old daughter wouldn't have to cross the highway to check our mail. My husband is permanently disabled and he's also on oxygen, I'm his caregiver 24/7. Well after our mailbox got moved, we thought it would be a lot better for us without our daughter having to cross the main highway which has tons of traffic most of the time. The following day, our mail carrier, Robert **, mentioned the fact that he didn't like the box there and he couldn't or rather wouldn't deliver any mail there. True to his word he hasn't delivered our mail since. We receive important mail from medicaid, packages that have been delivered (I had tracked them online) but which I have never received.
I called the post office in Goliad, but the postmaster there is taking the side of the mail carrier and won't even listen to me. She went so far as to say I would need to move the box back to it's regular location or have our mail delivered to the P. O. box location (we have 2 mailboxes) but the one in town is only for bill statements etc, because we don't check that mail often (only about 2 to 4 times month).
I have been complaining about this and I need something to be done right now. This mail carrier can not take it upon his own self to be sorting other people's mail. Isn't this considered a felony or something, when the mail is not addressed to him? He can not keep withholding our mail and packages. Please look into this and if at all possible, investigate what is terribly wrong with our mail carrier called Robert ** from Charco.
Mrs, **, TX
Reviewed Sept. 24, 2011
The Bunker Post Office is so dirty. I hate to go in there. The windows are all dirty and the floors also. The sills are covered with dust. I feel that in this time of the flu and cold seasons, public places should be kept a little clean. Thank you.
Reviewed Sept. 24, 2011
Not any workers for Saturday Mail Service told me that my mail was not a priority for that office. No Mail! I'm not on government assistance; I depend on timely service to receive a pay check from my employer. I have no service, no check and I can't pay bills overdue charges.
Reviewed Sept. 24, 2011
I have made numerous complaints to the Postmaster General in DC, Consumer Affairs, customer service and managers up to and including my apartment complex manager. I was going over and complaining about the lack of consistent service, mail held hostage, and postal people refusing to come to a resident's door to deliver mail (but they fill out a brown slip and run). This route is a route no one wants to bid on so we get sloppy thirds and fourths. I have had carriers walk past me like I wasn't there when I asked them a question. Others have been insulted and told, "I don't care, I'll take as long as I want to get the mail out. In fact, now, I'm going to take longer."
I have a problem every single time I send out a parcel or receive one. This has been going on for two years. Yesterday, I asked carrier ** about a parcel that was handed off from UPS. And when it got into the postal service system, it was MIA. My box was on time. He practically pushed past me, filled all the letter box, and other large parcels. Then, he lied to me to say that my package wasn't there and I pointed that it was right on top. I felt totally justified telling him that the reason why the postal service is going to lose 2/3's of their workforce is his leading example of dis-service.
Their tracking services are also horrible (UPS and FedEx). You can follow a package almost to the GPS coordinates. I sent a priority mail package on September 7th, and it did not leave Nashville sorting until Sept 12th! I was totally ripped off by this company who sent me a PPD label.
Reviewed Sept. 24, 2011
In the evening of 23 Sept 11, between 7:45 p.m. and 8:00 p.m., I was driving on 35W North. A USPS white mini-van was driving over 80mph weaving in and out of traffic, tailgating me along with several other drivers. Your USPS driver was not only endangering himself with his reckless driving, he also put scores of other drivers at risk. Your driver started tailgating me around 35W and Hwy 36 north and continued to do so until he cut off several drivers to get past the heavy traffic. I have never complained in my entire life but this was way over the top! Your driver moved through the traffic like a DUI suspected, not using his blinker even one time.
It was a sea of red tail lights ahead of me with his driving cutting other drivers off to move from lane to lane! The traffic was heavy since this was a Friday night and there was nowhere to go and move out of the way for this jerk. I lost him until 35W North and Hwy 10 West where he again moved across three lanes of traffic and cut off several drivers to make the Hwy 10 West exit. This driver has no business driving, let alone represent USPS. The speeds had to be around 80mph in a 55 MPH, 60 MPH and 70 MPH speed zone. If I could have caught his tired **, I would have beat the piss out of him on the spot! He should be fired and his driving for USPS should be terminated now.
Reviewed Sept. 24, 2011
Can somebody tell me why in the world I haven't got my book till now? I called last week and they said they will investigate and call back. No one did. Please reply.
Reviewed Sept. 23, 2011
It has been 3 months since I moved back from TX to OH. My mail is going in circles or sent back to sender. The P.O. in Pflugerville,TX and the P.O. in Cuyahoga Falls thought they fixed it. I don't think they did.
Reviewed Sept. 23, 2011
I shipped a package from Lexington, KY to St. Louis on 9/15/11 priority mail. In the package was a vintage purse that I had sold to someone for $65. I was told that it would be received by 9/17/11.
It is now 9/23/11 and the package is nowhere to be seen. I have called the local office in St. Louis to ask if they have, by chance, seen the package, only to be told they are not open and to call back at 9:00 AM. On my second call, I told them I didn't want to call back and that I want to speak to the carrier for that route. I was told that she was the supervisor and what could she do for me. When I told her my problem, she told me she would leave a note for the carrier.
At no time have they asked my name and phone number to contact me. It looks like I am going to have to refund the purchase price of the purse and not only be out the $65, but I also don't have the purse that was shipped. And the USPS wonders why they are having financial problems. I definitely won't be using them again. It's either UPS or FedEx for me.
Reviewed Sept. 23, 2011
I sent a package to my mother containing four items. When she received it after 10 days, it only had one item in it. The envelope was the hard cardboard kind that I bought from the post offices with the adhesive strip. She said the seam had been carefully cut, taped with clear plastic and then stapled. I am outraged at this and I realized that I need to insure every single time! This has never happened to me before and I am so disappointed.
Reviewed Sept. 23, 2011
We sent an employee’s check certified mail on 9/8, # **.
Today, September 23, still no update in the system on tracking this envelope. Case # ** on 9/19 and 9/21 shows as still investigating. The same on 9/23, which was still investigating. I was told to call the local office and it’s on permanent busy. And consumer affairs does not answer.
Where do I go from here? It's apparent many people just don’t give a care anymore... No wonder USPS is going bankrupt!
Reviewed Sept. 23, 2011
Where do I start? I work for a small company which has outgoing mails on a daily basis (mostly packages). Let me first explain that the local post office I deal with is in Algonquin, Illinois. We use online postage printing to save time and then bring in the packages to the post office to drop them off. Every single time I am there, I get hassled. The first employee that I dealt with (who, thankfully, no longer works there) was always extremely rude. She would sigh at me and come short of yelling at me in front of customers in line behind me. She would yell in front of her coworkers because my employer was an ounce off on weight when he printed the postage.
Another time, I came in with several boxes going internationally. A lazy employee who was just standing behind the counter leaning on a desk smirked and told me that maybe I should have used UPS. Bud, I would love to use UPS and only UPS. UPS employees actually smile and do their jobs. Sorry for bothering you while you are on the clock, supposed to be doing your job. But it isn't pleasant for me to come visit you lazy, good for nothing, lazy people at the post office, either. There is only one person at the Algonquin post office who does his job and is a fine employee. His name is Ivan and everyone else should be fired and replaced except for Ivan.
When we send to Canada packages that weigh an ounce, it is literally a 50-50 chance for them to be delivered. I have had so many customers call and complain that they never received their mail a month after it was shipped. When we sent packages to Hawaii, our customers became nervous because it was over 3 weeks and they still have not received their packages. The estimated time on the USPS website states that it would take 6 to 10 days for priority mail. So, when I contacted customer service I was given some garbage about how it actually takes a longer time than stated on their own website for delivery. Great!
We use about $1000 every week on USPS postage. I am making an effort to not use USPS from now on. I have started using UPS for packages weighing 1 lb (waste of money but I'd rather not deal with the trash at the post office anymore). On more than one occasion, I have been sent back to the office by a post office employee. This is a waste of my time and gas. Why did I get sent back? Because the customs forms were in the wrong envelope on the box. They were not glued onto the box so I don't know why I was sent back to change the clear envelope from a UPS one to a USPS one. Why did they not supply it for me so that I could have peeled off the UPS one and put on a USPS there? I don't care if the world falls apart if USPS goes under. I will still clap my hands and rejoice that all the a** working for USPS are now unemployed.
Reviewed Sept. 23, 2011
I sent a $7.99 musical birthday card to my sister in Coral Gables, FL for her birthday on behalf of my 7-year-old son who thought it would be a great card for his aunt. I received a call today from my sister saying she received the card but it did not play any music!
The envelope was torn on the bottom, so it obviously had damaged the card.
I had even taken this directly to the Darien Post Office to be mailed and told the clerk that it was a musical card and whether it would be okay and safe and she said yes.
I'm very disappointed and mad that I spent this amount of money (and extra postage for it to be delivered) and it got there damaged. This shouldn't have happened!
Very unhappy!
Reviewed Sept. 23, 2011
The USPS blue mailbox, which used to be at the corner of Lake Park drive and McClellan (outside the old Baker Beach restaurant, now the Mioposto restaurant) needs to be replaced. Many people on Shoreland drive have had mail stolen from their home mailboxes. And the nearest blue box is at McClellan and Rainier avenue south, outside rite aid.
This is a long walk for someone disabled. Plus I just lost four pieces of mail from this supposedly "tamper proof" mailbox. May we please have our mount baker mailbox returned? Or may we please have one closer to this residential area? It would be much appreciated.
Reviewed Sept. 23, 2011
The USPS in the zip code 92173 is the worse service in the area of San Diego, CA. They have very rude people and they don't respect the customers. They need new workers, there is corruption in this USPS place, so they need to investigate those who works in there. Who knows if they are not safe people whom you can trust. Please find new workers or this place will go out of service. With the attitude of the people who are working there, I hope this will help to hire new people in this place, they need a change soon.
Reviewed Sept. 22, 2011
On August 29, 2011, I sent a package with Delivery Confirmation from San Diego, CA to Washington, D.C. The last updated tracking information is as follows:
WASHINGTON, DC 20036
September 01, 2011, 12:56 AM
Delivery status not updated
It is now September 22 and I have placed four calls to USPS. The San Diego post office took four days to return my call, which was returned on a Friday at 6pm PST. I called back immediately and received no answer. The voice mail that was left on my phone said that the tracking number I provided was incorrect, which is impossible because the first time I spoke with a rep, they looked the information up with me on the phone.
The San Diego post office was incredibly unhelpful. Her first response was, "It probably was delivered." Probably? I did not pay for a "This could have possibly been delivered" Confirmation. When I informed her that I have confirmed it was not received, she told me to call the Washington, D.C. post office because there was nothing else she could do.
I placed my first call to the Washington, D.C. post office, left my details with someone who said that I would receive a phone call back. No phone call was ever made. I made my second call to the Washington, D.C. post office, again, left my name and number and was told that I would get a call back. Again, no call was made.
Each person I spoke with told me that there was nothing that could be done in locating this package and that I would not be able to get my money back. How can the post office possibly not refund money for a service paid for which was not rendered? Ridiculous!
Reviewed Sept. 22, 2011
I shipped a package worth $100.00, priority on Aug. 29, 2011 with a delivery confirmation. On Sept. 3, 2011, I checked and the package showed that it was delivered to some other state than where I mailed it to. I mailed it to Monterey Park, CA. But the package was delivered to Beulah, ND. The person that purchased the package wanted their money back, because she did not receive the merchandise. So, I had to pay her. How does something like this even happen? I want the post office to take full responsibility for what they did and pay me for the damage caused. It wasn’t my fault and no one wants to take responsibility. I had to pay her back what she paid me for the item, because they don’t know where the item I sent is. If I do not get a response, I will take the post office to small claims court to get my money back. I strongly believe that it is their fault and they should fess up. Thank you.
Reviewed Sept. 22, 2011
The status indicates that they delivered it on Wednesday, 21 Sep11. I called the local post office and they informed me that they delivered the package to the leasing office. However, when I asked the leasing office, they informed me that they weren't available when the delivery was made. It's a digital camera worth $86.
Reviewed Sept. 22, 2011
Ever since my boyfriend and I moved into our new house, our mailman has refused to follow the order I submitted: for us to be the only ones to receive mail at our house. He has put an x on many of our magazines and mail where our name and address are which we've received for some odd reason. Lastly, when I receive mail that isn't ours, I write 'return to sender, wrong address' and he just leaves them in the mailbox until he decides, after a week or two, to pick them up and return them! So, I've now started to bring them into the post office where I've complained several times and finally someone told me to try and go on here. I hope things get settled or we get a new mailman very soon, please!
Reviewed Sept. 22, 2011
I moved into an apartment six weeks and have not received any mail. I verified with both the cable company and utilities. They have my correct address. I verified with the bank that I gave them correct address. I placed way too many calls to find out why I am not getting my mail. I called USPS customer service, e-mailed customer service, and called the local post office. The local post office referred me to the carrier's manager's numbers: **. The line is always busy. What else can I do?
Reviewed Sept. 22, 2011
I work for Mass Eye and Ear in Boston. For the past week, my mail has been two hours late getting to me. When the regular guy is out, this seems to happen. If you know he is going to be out, you should be able to fill his spot.
Reviewed Sept. 22, 2011
"Post Office to Deliver Accumulated Mail". The mail was restarted but as of this date, we have not received our accumulated mail as agreed to. Credit cards are in this mail! Please investigate at once and advise.
Reviewed Sept. 21, 2011
My package was delivered to my neighbor's house and kept. The mail carrier stated she remembered putting it on their door step, not mine. I was told I would be reimbursed for the package. Now the post master is stating she won't reimburse me, even though they know they delivered it to the wrong house. There is more to this story please call me.
Reviewed Sept. 21, 2011
On September 6, 2011 at 1:58 PM, I purchased (online) for $6.95 a temporary change of address.
It is now September 21, 2011 and I have not received (mail except for 1 letter) my very important mail. I have come here to scatter the ashes of my son who passed away and asked that we have this done. I now understand why the PO in the USA is going broke. The service is failing. I can be reached at ** until the above date.
Please apply to my CC (used to apply) the amount paid. I could have had a friend of mine get my mail and send it to me and it would have been more expedient. I'm very surprised that the PO did not do its job as requested.
Barbra **
Reviewed Sept. 21, 2011
I would like to know why I would be disconnected and put on hold six times when calling (909-887-5518) the Northpark Office in San Bernardino, CA. Last Wednesday, 9/21/11, I called the Northpark Office and I was trying to validate an address that they deliver to. I was disconnected, and I called back and got to speak to Mike, he transferred me to Anthony who said he would check the address, and then put me on hold for over 10 minutes but never came back to the phone.
I called back, HU again, called again, and Mike transferred me again, the carrier answered this time, and said I would have to speak to Anthony, put me on hold again, Anthony never came to the phone, after another 10 minutes I finally gave up. I called back again, was HU on again, called back the sixth time and when Mike answered I told him that I had been waiting for over 10 minutes each time, he transferred me once again to Anthony who chose never to answer the phone. I tried to call and speak to Elizabeth **, the station manager, but no one would answer the phone. What's going on at this location? I can appreciate that people are busy doing their job, but this is ridiculous!
I have worked in many customer service positions in my life and when a customer calls more than once, most people will take the time to help that person deal with the problem. This is why the post office has gotten a bad reputation over the years. I understand that there have been cutbacks and the people that are civil servants take a lot of bologna from the public, but I am usually an easy-going person that has a lot of patience, but I can't believe that this is someone in a management position! The mail that I was trying to send contains personal information and I couldn't have it go to the wrong address or person, so It was important that I verify this ASAP, but they didn't care about me and my issues obviously. Please contact the manager Elizabeth ** and let her know why her station is being represented in this way, since I can't even get anyone to answer the phone anymore.
USPS Company Information
- Company Name:
- USPS
- Year Founded:
- 1775
- City:
- Washington
- State/Province:
- DC
- Country:
- United States
- Website:
- www.usps.com