USPS Reviews

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About USPS

United States Postal Service (USPS) delivers mail and provides shipping services throughout the U.S. Its services include first-class mail, priority mail and package delivery. Started in 1775, USPS provides across-the-board postal services, including domestic and international shipping, with a mandate to serve all U.S. residents.

Pros
  • Affordable shipping rates
  • User-friendly tracking system
  • Wide range of shipping options
Cons
  • Frequent delivery delays
  • Poor customer service response
  • Lost packages reported often

USPS Reviews

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    Page 45 Reviews 8435 - 8635

    Reviewed Dec. 20, 2008

    I sent an envelope priority mail to
    Stafford VA. Mail sent 12/15 and as of 12/19 I cannot track it.The local post office could not track my mail. My grand daughter has not received the envelope
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    Reviewed Dec. 19, 2008

    On Thurs. Dec. 18th I went to the Post Office at 12912 Conamar Drive, Hagerstown, MD 21742. I walked through the door at 4:59 PM. There was a line of people waiting at the main counter. I was rudely told by a woman at a seperate counter that they were already closed. She even had the gate around her island cubicle already shut causing the line to back up at the main counter. Even if it was a minute or so after 5:00PM it is poor customer service to turn people away. I understand that they want to get out of there, but there was already a line and it is the busy holiday season. I had two packages to mail that needed to be received before Christmas. The sign says they are open to 5:00PM not a few minutes of. I have a post office box there that I use for my online business that I now will soon be cancelling due to this. Terrible treatment for a branch of the US Government.
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    Reviewed Dec. 19, 2008

    I sold a laptop and shipped it missing a memory card. To compensate, I shipped the memory card separately along with a $15 cash refund for my mistake. I shipped it in a new, sturdy bubble mailer to Puerto Rico. Shipping confirmation never showed that the package arrived but it did--opened and empty. It was obvious theft likely by someone at the San Juan Post Office where tracking for the item stopped.
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    Reviewed Dec. 18, 2008

    When I have a package, I assume that mailman would knock on your door or ring the door bell before he/she write you a note on the door. No. It did not happen to me. How did I miss the package when I was home all day. I went to Main post office to make a compliant, but the supervisor that I talked to was condescending. She said I do not think that it would happen. A mailman has already made a step to the door to write you a note and why would he or she knock on your door I do not think that the supervisor take my compliant well. I am sure this would happen again if a manager or supervisor does not take an action with their staff.
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    Reviewed Dec. 18, 2008

    I mailed 4 letters on December 4, 2008 in the mail drop box in front of the City Hall. It is now December 18 and none of my letters have been received. One of the letters was my student loan payment which is now 13 days late. I dont know if I should cancel the checks or wait to see if they will ever be received. This is horrible!
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    Reviewed Dec. 18, 2008

    This is a complaint against the postal service in Talking Rock, GA. I live fulltime in my RV traveling the U.S. I have a mailing service that sends my mail to me General Delivery when I am in an area for a short time. I will place orders at this time such as my vitamins and have them sent to General Delivery as well. This is a service provided by the US Postal Service for people that do not have an address. While in Talking Rock, GA I had mail sent to me however, the postmaster returned it. Never holding it for me and then telling me that she would not accept mail General Delivery. She says that if I am in the campground for more than 30 days that I have to have an address. She returned my mail before I had been here 30 days. I will be in this location for more than 30 days as I am visiting friends in the area over the holidays. However, the postal service does not make that restriction.
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    Reviewed Dec. 17, 2008

    On 6-20-2008 I tried to get a shipping label from Click-N-Ship it did not give it to me and then wound up charging me 4.75 three times. I tried the next day to get the label to work and charged me another 4.75 three times, but this time it did not show up in the Click-N-Ships history, but it did my bank account. I had called Hattie and she requested that I go through online to request the refund. I did and did not get the refunds. I then proceeded to my bank - CFSBKY and the my bank VP Jennifer Apple called and spoke with John on 6-27-2008 who requested that we send a letter to the Refund department with a copy of my bank account showing where the charges had been taken from my bank account. Still no response so I called back on 7-21-08 and talked with Kris C who admitted she saw the 3 charges and the 3 phantom charges and requested that I fax all of my bank statements to her to be submitted for approval and what would be done about it and gave me a ticket # 2389431. Still no response and I called again 9-18-08 and spoke with Alison who did not want to do anything but to leave Kris a message to call me back. I had still had gotten no response and called them again on 11-11-08 and spoke with Kyra who asked me to call Kris back due to being on the phone with another call. I called back and got Lisa who hung the phone up on me so I called back again and finally got Kris who asked me to refax all of my banking info again, which I did. Still no refund or response and called again 0n 12-17-08 and got Angelic who finally transferred me to a supervisor - Kristen (not a nice lady) who then proceeded to tell me that no one is to ever call a customer from their company and that I only had 60 days to request a refund. I explained to her that I have been requesting this from the very beginning. She then laughed at me and told me that there will be nothing done - no refund for the phantom charges for she does not see it in my history even though they have had all of the documentation since 6-27-08 that they had taken the money from my bank account and hung up on me.
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    Reviewed Dec. 17, 2008

    I was trying to mail an international package in a priority mail envelope to Spain. Watseka Hill (USPS Representative) took exception to me asking the question how long it would take and if there were quicker delivery options. She exploded into a tirade and told me to 'look at the screen' and kept talking in a feaverished pitch about the flat rate. I asked her again what were my options in sending this quicker. She said I was not listening to her. She could not understand I wanted to send it quicker not at a reduced rate. I could not get the information from her about sending it in a more expedited way, so I asked to speak with a supervisor. She then refused to serve me, told me to stand aside, ignored me and asked for the next customer. I asked again for the supervisor's name, she did not know, she said Debbie and did not know her last name and refused to get her assistance. I waited and I asked again for the supervisor. Watseka Hill finally left and returned with Debbie Gardner the supervisor. Watseka Hill had discarded my package and customs forms to the side, had bullied and shouted at me and refused to serve me.
    In stark contrast Debbie Gardner professionally and courteously had another employee assist me and complete the transaction, in a matter of 2 minutes. After this unacceptable, unprofessional and insulting behavior and tirade from your representative Watseka Hill, this representative continued to completely ignored me and started to speak to the next customer and addressed them as 'sweetie' in order to make her point. This experience was erratic, combative and completely uncalled for and Watseka Hill was completely aware of her behavior since she treated the next customer in such stark contrast to how I was treated. She obviously wanted to make a point. This experience left me shaken and completely upset. There is no reason for this employee to treat customers like this. This employee is a bully and is severely undertrained and unsuited to be working with the general public. Your prompt attention to this matter is appreciated and I await your acknowledgement and response to my complaint. Lynne Fraser
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    Reviewed Dec. 17, 2008

    I live in a 3 family private house and noticed almost a month ago, that i was not recieving mail. When i called the post office, they informed me that it was being held at the station. I went to the station to pick up my mail, and when i asked why mail delivery has been stopped i was informed by an employee at the window, that the lock needs to be fixed, and that someone from repairs would be out to do so. It has been 1 month, and now we are recieving different stories from USPS saying that it is now our landlords responsibility to fix the lock, however all apartment mailbox locks work, its the lock that USPS uses that does not work. I went into the station today 12/17/2008 and spoke with a supervisor by the name of Ms. Ortiz, and was told, that the repairs department has alot of work, and she is not sure when this problem will be resolved. She did inform me that she needs to schedule a date that works for her, my landlord and the repairs department to go out and check the lock. However, me being a working adult i do not have time to keep leaving my job early to pick up mail from the station on the selected pick up days becuase of the neglect of this station. I would like this matter resolved and it should not take another month to fix.
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    Reviewed Dec. 17, 2008

    I purchased an item on ebay november 13 from
    Maria Vasconcellos candidacox@yahoo.com
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    Reviewed Dec. 16, 2008

    I would like for file a formal complaint. My family has had poor service the past few YEARS. We have tried to live with it since USPS just doesn't value its customer any longer.
    In August, a sympathy card was sent from ELGIN, IL 60123 and delivered to us in SEPTEMBER. This is awful service. We have had payments delivered weeks and up to months after being sent via the postal service. We have reverted to FedEx for this and the much better customer service for our important deliveries. As for cards and letters we are using email. Today was the stresser for me. I received and anticipated newsletter that was ripped and shredded. The letter on the Envelope aske ME the RECIPIENT to better package my news letters that I plan on receiving. This is absurd and ridiculous. The Postal Service has a responsibility to its customers. I will be contacting the Post Master General and the States Attourneys Office if service to and from our address does not get better. Our letter carrier is great but your lines people and employees at the postal offices and on the road need SERIOUS work in dealing with sensitive documents. This is why I will decline to accept anymore increases in postal fees. I will pay higher rates you your competitor FedEx to ensure my deliveries are treated with a sence of urgency. USPS Customer
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    Reviewed Dec. 16, 2008

    I have been here before,but I want my life back.I have two dogs-a shelty and a part chow. Both friendly. I have lived at this address for 20 years. I have had no problem in having u.s.mail
    delivered to this address in 20 years. the current mail curier has in the past given my dogs treats. This is a one block street,about 18 houses. Five houses on the block have dogs. my dogs are not visable during the day,locked in the house between the hours of 9:am &4:pm because the curier has decided my dogs are a thret.They told me they will not deliver my mail at all. I paniced and rented a post office box. How come I am the only one the block that is threatened this way. I TRIED,I CAN NOT DO THIS.I AM 70 YEARS OF AGE AND HAVE ONE LEG AND ONE HAND AND SUFFER FROM ACUTE BRONCHITIS. I CAN NOT WALK TO THE POST OFFICE EVERY DAY. I CAN NOT WALK TO THE POST OFFICE WITHOUT STOPPING HALF WAY TO CATCH MY BREATH AND CONTINUE.I AM AN AMERICAN CITIZEN AND HAVE THE RIGHT TO HAVE MY U.S.MAIL DELIVERED TO MY HOME LIKE EVERY ONE ELSE. I WANT MY LIFE BACK. I am going to cancel my post box.
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    Reviewed Dec. 16, 2008

    To whom it may concern,
    Please regard this letter as formal complaint of U.S. Postal Service(USPS) and its failure and apparent refusal to deliver parcels to our home. I seek your assistance in resolving this matter as USPS has failed to attempt to deliver to our home and when contacted, assured me twice they would deliver on consecutive Saturdays but did not follow through. The parcels were sent home from Iraq by my roommate who has served there for the past 18 months putting his life on the line to serve this country and yet the USPS can't deliver his parcels to his home? It has been over a month now since receiving the initial USPS yellow slip informing me of the five(5)parcels dated 11/10/08. I did not check mail for several days as I was working quite late overtime and was too tired to check my mailbox. By the time I checked the mail box on the evening of 11/14/08 there were other notices dated 11/12/08, 11/13/08, and 11/14/08. On 11/15/08 I called USPS for redliver (redelivery number - WER11029374) and asked them to please deliver the five parcels and leave by the door. USPS said they would deliver on Monday 11/17/08. Upon arriving that evening 11/17/08 there were no parcels to be found in front of the door or elsewhere. I assumed perhaps they would be delivered the following day. Of course they were not, however, I still gave them the benefit of the doubt thinking maybe the next day surely they would be delivered. It did not happen. So on 11/20/08 I called USPS and asked why I did not get delivery of the five parcels on 11/17/08 as they had told me or on the subsequent days and the lady clerk then proceeded to inform me that post offices DO NOT deliver heavy parcels and the intended recipient must go to the Postal Office themselves and pick the parcels up. She then proceeded to tell me I should find someone to help me pick up the five parcels! P.s. I believed the address on five parcels were writing To our home address NOT to the Anaheim Post Office. I also believed my roommate were asking (paid service) Post Office to do the service NOT me. I believed each parcel met Post Office requirement, they were weight =70 lbs. or less My patience was running out so on 11/22/08 I filed a complaint with the USPS (CO40834149). The lady that assisted me at the customer service center assured me that the Anaheim main Post Office should deliver the parcels if they accepted the parcels. So I waited. Four days later on 11/26/08 something was delivered--another yellow slip asking me to pick up my own parcels! I was outraged. On 12/1/08 the Anaheim main Post Office called (after i filed complain to USPS customer service) and informed me that sometime on Saturday 12/6/08 someone would deliver the five parcels. I waited the whole day and no one showed up. I was very upset of the run around the Anaheim main Post Office was giving me not to mention ruining my weekend. I then proceeded on 12/08/08 to file yet another complaint with the USPS (CO40834194). A couple of hours later I received a call from the USPS Consumer Affairs. I reiterated my experience with the clerk that had said the Post office does not deliver heavy parcels. Tim, the Consumer Affairs representative I was speaking with, told me that's not true and went on to say that if the Post Office accepts the parcels they will deliver. He assured me that the supervisor who is working for the Anaheim main Post Office would deliver the five parcels on 12/13/08 between 10:00 AM and 12:00 PM. Once again my weekend ruined as I waited the whole day and no one showed up with the five parcels. Those are the facts and hopefully will aid in any assistance you might be able to give my roommate to have his five parcels sent home from Iraq delivered by the USPS. Sincerely,
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    Reviewed Dec. 15, 2008

    Last week we twice failed to receive our mail delivery. This is a law office with lawyers who are under strict time deadlines based upon the mailing (not receipt) of certain first class mailings. What must we do to be able to dependably receive our first class mail?
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    Reviewed Dec. 15, 2008

    I think these people are stealing my mail (West Palm beach office on Summit blvd) last year i had 2 christmas cards opened with the gift cards stolen out before i received them, one from maryland one from new york, and now my netflix and son's birthday present are 5 days late with no explanation as to why.
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    Reviewed Dec. 15, 2008

    My PO box was closed for no reason. No explanation was given and request to speak with manager was denied.
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    Reviewed Dec. 15, 2008

    I (Frank Tomsik) sent a insured package to South Dakota. The amount of insurance, $200.00 was purchased at the time. The contents was a hydrogen cell that I had custom built in California. The cell was damaged in route. The receiver of the package returned it to the postal carrier & filled out a claims form. The employee,(Jess Powell) sent the cell back to me (Frank Tomsik) with a letter saying to get it repaired. Then to send the invoice with the cell back to him. I did as explained in the letter. The cost to get it repaired was over the $200 that I had insured the item for. A month transpired & nothing was heard about the package. I then called the postal office to find out what had happened to the package. The postal carrier worker, (Jess Powell) Said he was waiting to here from the claims office in (Seattle, Washington), also the package was sent there. He was very nasty to me on the the phone after I asked him for the claims office number. I then asked him for his supervisors number. His answer was I don't have any. I looked up the phone number for the claims office & found out it wasn't in Seattle but in ST Louis. I called the number of the claims office & talked to a worker. I gave her the insurance claims number. She said, There was no claim ever processed from Hill City SD USPS. She suggested I call the Postal Service back in Hill City to try & locate the Package. I did as directed & with luck the worker (Jess Powell) wasn't working but another employee was. He said the package was still there. I asked him how I could get it released. He said I would have to cancel the insurance to get it back. I did because of fear of the package being lost conveniently. I had the claims carrier in St Louis call the USPS (Postal Office) in Hill City telling them to release the package. When the receiver of the package went to pick it up , the Postal Carrier worker (Jess Powell) threw the package at him & Said! I'm going to have you arrested for insurance fraud & income tax evasion. Nice service, I never was at any time, disrespectful or forceful.
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    Reviewed Dec. 12, 2008

    I sent a priority mail package from the post office in Archdale, NC on 12/01 to a post office box in Jacksonville, FL. I sent it with delivery confirmarion. The envelope contained 2 checks worth over $800.00. The money was sent to be deposited into my bank account in Florida. The money have never been delievered. The delivery confirmation only shows accepted. Which means they admit they have it, but have no idea where it is. I have spoken with so many USPS employees over the past few days and I am no closer to my money. The 1st USPS employee stated to allow 14 days for a 2-3 day delivery confirmation package. Then 2nd USPS employee stated she would look into it. She has sent a fax to the Jacksonville Post Office since they wont answer the phone. WOW! Nice work - a fax. The 3rd USPS employee stated she could give me an address that I could write a complaint to. Isn't that funny. They lost my priority delivery confirmation package but they want me to WRITE a letter of complant. Wonder if that would get lost also and funny how I would have to pay postage on a complaint letter about the post office!!!! This is wrong in so many ways. They really don't care. I wonder if their paychecks ever get lost in the mail?
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    Reviewed Dec. 12, 2008

    I used to have a post office box at the Euclid Station in St. Petersburg for the past two years. I ended up moving my post office box service to another station in St. Petersburg due to the poor service I received.
    Back in December 2007 I was awaiting a revised condo unit owners insurance bill as I made changes to my policy. My condo unit owners policy renews in December but I was advised by my agent to wait until I received a revised bill. Then came March 2008 and I have not received a bill from my insurance company; I got an urgent phone call from my agent stating that unless my insurance was paid my policy would be cancelled for non-payment of premium. I did indeed made the payment but I was told that my revised bill was mailed back in February 2008, which I never received. This is not the first time I have had issues with the Euclid Station. I have had mail addressed to my post office box which was not addressed to me; I return it in the misthrown mail slot but it comes back. Same thing for unwanted mail as well. After this incident I wanted to move my post office box service sooner but I paid for a year's worth of service and I did not want to lose any money I paid. I eventually relocated my post office box service to another station in St. Petersburg and in November 2008 I closed my post office box at the Euclid Station. I was able to close my post office box but not without being subjected to rude treatment and verbal abuse by a retail window clerk; she aggressively and belligerently demanded my street address when I filled out the form to get my key deposit back as I filled in my new mailing address (by the way, I do not receive mail at my street address for security reasons). That experience left a negative impression in my mind which resonated the rest of the day as I had other business to tend to.
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    Reviewed Dec. 11, 2008

    On September 30,2007 I completed a change of address on line when I moved in with my parents at 4951 Dallen Lea Drive. In November 2007,my parents moved to 14635 Zachary Drive, 32218. A change of address was submitted by them (my parents). Since then, most of my mail has been delivered to my parents address and some mail is coming to my address. In December 2007,I spoke to Mr. Arthur Jenkins at the Lake Forest Station,concerning the misdelivery of my mail. Since speaking to Mr.Jenkins, I have spoken to,Wanda and tori at the Lake Forest Station. I have submitted two additional change of address forms. All to my dissatisfaction.
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    Reviewed Dec. 11, 2008

    Postal service sorting machine damageed letter containing money order payment. Letter was delivered damaged and was returned to us as unacceptable.Payment was late and it will cost $15.00 dollars more to have a new money order issued and will take ten weeks to recive. Postal service says that their is nothing they can do.
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    Reviewed Dec. 10, 2008

    This is the 3rd time this United States Postal Service annex has messed up my shipment. Twice it is the same issue. I specified to the clerk that I need "proof of mailing" and also "TRACKING SERVICE". On 12-8-08 I made it known that I need "tracking service" and also needed insurance on the envelope for 1214.00. The clerk specified that the VH number on my PS Form 381-P receipt is the tracking number.
    Two days after sending the envelope and the VH number is not trackable !!!! It is appalling that the United States does not have a trustworthy postal service !!!!
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    Reviewed Dec. 10, 2008

    After living in Roseville for 14 years I received notification from the post office that my new mail carrier complained about the height of my step onto my porch and felt it did not meet the city code standards set by Roseville City Ordinances. This was not proven to be factual as knowone was sent to measure my step it was based on feelings. After not receiving my mail for two days I contacted the post office who informed me that they placed a 10 day hold on my mail (without notification I might add) due to the height issue of my step. I was then asked if I measured my step or made improvements. I told her no and she then informed me she could have someone come out and measure but they really dont like to do that!!! In addition, my new carrier appears to be very over weight and probably does have a hard time walking up and down stairs but I find it hard to believe I am just now having this problem after living in my home for 14 years!
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    Reviewed Dec. 9, 2008

    The postal is continueally mnisdirecting my mail.They are not returning my return certified cards to me. This has been a agoing situation for 5 or 6 years now. I have complained to the complaints office i chicago, illinois and they don't seem to be able to do anythying about it.
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    Reviewed Dec. 9, 2008

    i went to change my address and they have to come out and rekey my mail box. it's been a week from the set date that they said they would come out, and i have no access to my bills!! i tried to call three of their numbers and it rings and rings. i even call the city of tomball and all they could do is give me the same numbers to call. what am i supposed to do??
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    Reviewed Dec. 8, 2008

    On December 5, 2008 around 3 pm. I went to the Verdugo Viejo Post Office to drop a mail(rush).Their Stamp machines(2) were out of order (as always) and the line was long for the service counters. At that time 3 employees were helping customers but one of them closed her station after she finished with her customer, so only 2 were left to help about 20 people. As I asked employee named Estella if there is someone who could help me to buy stamps she replied "No, you have to stay in line. Or you can go to any of our 6 Post Offices." She was packging one lady's boxes and filling out all her paperwork and was doing it very slowly while socializing with the customer. Other employee was also wrapping packeges but not socializing. I waited about 10 more minutes and asked Estella if she could call her supervisor out front so I could aske him/her to help me, she replied "No." I asked if there is one on duty, to which she replied "Yes and not just one, but six". I told her "Well, can you call one of them" she replied "No, I am not calling anybody,I can not leave my area...". And then she made a comment to the customer she was helping "..Look at her, trying to show of..." and more remarks that I could not here but all of them were addressed to me, since her customer was looking at me while listeningand laughing along with Estella.. All of Estellas remarks we very arrogant, comlitely ignoring my (customer) needs and not suitable for US Postal( Federal) Employee.
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    Reviewed Dec. 8, 2008

    Second missed delivery in last four weeks...On 12/05/2008 at 2:22pm I mailed via express delivery the employee payroll from usps in Sycamore branch, Cincinnati oh. Phone: 513-792-7708....tracking number eh 640090561 us..Delivery was set for 12/06/2008 before 3:00 pm....Did no happen...Package left Cincinnati at 6:37 pm to Muncie, Indiana...Arrived at Muncie 12/06/2008 at 11:26 pm ?????
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    Reviewed Dec. 7, 2008

    I carried mail out of this station and when I tried to use my debit/check card to pay for my stamps I was told that my card was not signed. I told the clerk that my credit union advises against it, an extra level of security in the event of a lost/stolen card. He told me an unsigned debit card is OK and there is a postal regulation saying he can refuse the card.
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    Reviewed Dec. 6, 2008

    I live on a one block street.About 18 houses.I have an fence eenclosed yard with a gate. there are 4 enclosed yards on the block.I have 2 dogs,a sheltie & a part chow.Both are friendly.I have a mail slot on my front door and I made a larger package door.There are five steps to the front door.The dogs mentioned are not out during mail delivery. There are five houses with dogs on the block.pitbulls,rottweilers are some.The mail carrier has three times thrown my mail from the sidewalk to the stairs during the rain and in the snow.The mail was soaken wet and bills had to be dries before I could pay them.He says my dogs bother him(lie).
    the manage tells me they will not deliver any mail to my home again.I am forced by this treat to rent a post office box. I am 70 years years of age, with one leg and one hand. Why am I the only on the block that is threaened this way?The carrier goes to the other hoses and deliveres the mail. When he is off other carriers have no problem delivering my mail.UPS comes to the door with no problem.FEDEX has no problem comming to my door.Why am I being singled out by this carrier. I have lived at this address for 20 years with dogs with no problem. As an american citizen I have the right to have u.s. mail delivered to my home.
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    Reviewed Dec. 5, 2008

    Shipped a package from Gladstone Oregon post office on Nov. 17th 2008. Handed it to the postal worker with postage and label already complete. Purchased delivery confirmantion/tracking. Package was being sent to Kentucky. Since handing it over to Post office the package has vanished with nothing showing with tracking information. It is now Dec. 5th. WHERE IS THE PACKAGE AND WHY HAS IT NOT BEEN DELIVERED TO KENTUCKY or anyplace else for that matter!!! Checked with Gladstone Postal service and they could tell me absolutely NOTHING!!!
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    Reviewed Dec. 5, 2008

    I want to file a complaint regarding a specific post office at zip code 95101. They refused to send my item via first class when I insisted that I want to send via first class. This is not my first encounter. In fact, this has happened multiple times and I've finally give up talking to all the employees and supervisor over there at that post office.
    I followed your www.pe.usps.gov to determine the rate of my item and it turned out that my item can be classified as "LETTER" and "NON-MACHINABLE" and weight less than 3.5 ounces. The actual package measures 6"x6"x0.25" thick and weight 2.5 oz. So I determined the rate based on the chart to be $0.76+$0.20(non machinable) surchage. Then i went to the postal office asking to send my item via first class + surcharge. They REFUSED my request and insist I have to pay 50% more using parcel post for my item. The item was supposed to be only $0.96 via first class and I was asked to pay $1.51 via parcel post. I even have receipts from previously proving that I've sent the same item at the same post office via first class without any problem at all. If they could send the very last time, why they cannot do it this time? When asked to give me a reason, they said it's because your item is "flexible and breakable" so it cannot be put in the machine based an "letter" definition so I must pay for "PARCEL" because of that. Seems like most of the employees at this post office is NOT WELL TRAINED to know how to classify an item as a letter, large envelope or package. Even showing them the description I printed of usps website, they still insist I'm wrong and they are right and REJECTED to send my item via first class. When I explained to them that is why there is a 20 cents extra surcharge for the "NON-MACHINABLE" letter they didn't say anything. When I asked if I can send my item via first class, they didn't say anything after that. So we are at NO CONCLUSION. I am just so frustrated how can they REJECT to send my item via first class when i'm supposed to be the one to determine which way I like to send my item. Secondly, I KNOW FOR SURE I QUALIFIED for "LETTER" and they do not admit in any wrong doing and keep making me feel like I'm stupid and I understand it wrong. Thirdly, how can one post office charge me different price for a same item, packaged the same way, weighing the same??? I have called and complaint with the supervisor (Carol) and she doesn't know a thing. She even have to asked the person sitting at the desk for clarification. And those people over the desk keep saying I'm wrong. If possible, please have someone to call me. There is no use to forward my complaint to the specific post office because i've already tried to talk to them and it don't work obviously. I would like to talk to someone more experience and have more knowledge about this matter. Supervisor at the post office: Carol - 1-408-437-6690 The two employees that treated me with no respect:Johnwin and Anna Time of incident: 12/05/08 and 12/06/08 and a few more times before this. Action taken: Spoken with the employees who overcharged me, spoke with the supervisor there and came to no conclusion. They still insist that I'm wrong and they are right eventhough i have proof they are overcharging me.
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    Reviewed Dec. 4, 2008

    Daily problem with receiving mail in our post office boxes. As late as 1pm the mail has not been put in boxes. As often as once a week outgoing mail has been returned to our postal box with no explanation 2-3 weeks after mailing. This has resulted in costly past-due charges as well as jeopardized the reputation and continuity of our business operation. When complaints are made at the post office, workers have no explanation. Workers refuse to put larger mail items such as publications and magazines in the large box which we are paying for to be used for that purpose.
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    Reviewed Dec. 4, 2008

    I called to see if I had mail being held there. I barely got to say anything b/c both people (the man who answered the phone and the Supervisor) were so rude and both of them kept cutting me off! I was speaking in a calm voice, and wasn't rude at all.
    I call the ASK USPS to make a complaint, but I was told the computers were down and I was suppose to be transfered to someone else, but I was not. I called Post Office near Six Forks. I was transfered to Erica, the Supervisor. She got on the phone and asked me what is the addresss. She was not being specific enough. I was trying to ask her did she want my current address or the old address and she cut me off and said Maam, what's the address! She was so rude. Then she asked for the zip code and just left the phone for maybe one minute without asking me to hold. I could tell she was not having a good day, but like I said, I was polite the whole time. At the end I asked her what is her name she told me and I said Thank you and she hung up without saying anything else.
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    Reviewed Dec. 4, 2008

    I called to see if I had mail being held there. I barely got to say anything b/c both people (the man who answered the phone and the Supervisor) were so rude and both of them kept cutting me off! I was speaking in a calm voice, and wasn't rude at all.
    I call the ASK USPS to make a complaint, but I was told the computers were down and I was suppose to be transfered to someone else, but I was not. I called the Six Forks Post Office. I was transfered to Erica, the Supervisor. She got on the phone and asked me what is the addresss. She was not being specific enough. I was trying to ask her did she want my current address or the old address and she cut me off and said Maam, what's the address! She was so rude. Then she asked for the zip code and just left the phone for maybe one minute without asking me to hold. I could tell she was not having a good day, but like I said, I was polite the whole time. At the end I asked her what is her name she told me and I said Thank you and she hung up without saying anything else.
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    Reviewed Dec. 4, 2008

    if mail box is on a house and you have mail that is going out but none being delivered the postal worker will not pick up the outgoing mail that is connected to the outside of the mailbox. Was informed by the 800 number of customer service that pick up and receiving mail is a courtesy. This needs to be dealt with or no one will get bill payments to the companies until the USPS decides to pick them up to get them into the system for delivery.
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    Reviewed Dec. 3, 2008

    I used to work for the Postal Service. I was taught in training that anyone that has a physical residence in the United States is eligible for free mail delivery. I recently moved to a trailer park in Saint Johns. There is no street delivery in this city, so all of the residents are entitled to a free post office box. Yearly, it is required to bring a copy of the water bill to the post office for verification of residence. Water is paid for by the trailer park, so I do not have a bill to show to them. Gail said that I'd have to pay $60. per year for the box, The manager,who presents the water bill is the only one who gets free delivery. Therefore, it's usually Postal policy to give the manager all mail for the tenants and he would be responsible for distributing it to us or providing a box area. She spoke with the managers of all 5 trailer parks in Saint Johns and none of them wanted the extra duty. Not surprising.
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    Reviewed Dec. 3, 2008

    Mail carrier (women), I believe a substitute or possibly regular for this day only, attempted to deliver packages (boxes) to my home. She would not get out of her postal truck because we have 4 dogs (labradors, 2-9 month puppies & 2-12yr olds). We are on invisible fence and they have access to the entire property. She sounded her horn and my 89-year old disabled mother (who walks with a walker) went out onto the porch, my mom explained she would put the dogs away, but the carrier was scared of the dogs, she then proceeded to throw the boxes into the bushes at the end of my walk way. From the porch, where my mom was to the carrier in her truck is approximately 20 ft. She refused to get out of her vehicle. I understand her fear of the dogs, but she did not even offer to re-deliver or possibly leave them with a neighbor. This is totally disrespectful of my elderly mother. I have attempted to call the post office and file a complaint with the postmaster, but to no avail. They will not answer their phone, even if I let it ring 50 times. I will go there tomorrow morning to file a complaint in person. This is not the first time we have had problems with this particular carrier. Approximately a month ago this same carrier attempted to deliver a certified letter, would not get out of her truck, but at least then she was forced to leave a slip in the mailbox for either redelivery or pickup at the post office. Again I say this was disrespectful and the height of laziness.
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    Reviewed Dec. 3, 2008

    Customer Service Representative, Mr. Jeffrey Dennis was rude to my daughter when she went to inquiry about a package. Customer did not realize that I was on the phone and told her that she need to step to the side if she was going to talk on the phone. This was not the first time my daughter has had problems at this Dover, DE Post Office. This was one of the reasons why I stayed on the phone with her.
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    Reviewed Dec. 3, 2008

    From the above location, mailed a letter to Unadilla, GA on the afternoon of 1 Dec 08. Letter was postmarked and delivered to my return address on 2 Dec 08.
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    Reviewed Dec. 3, 2008

    I have two situations on which supposedly the USPS service is involved. On November 2nd, 2008 I send a letter (thru regular USPS service) to my condominium association to pay my november condominium fees. My surprise came at the end of the month when I got my new association statement with a late fee ($29) since my last payment was late (according to the association rules the payment is late after 10 of each month). When I called association to complaint they said that the payment was received by them on November 12th (10 days after I had put in the mailbox). Is it possible that USPS takes so long to deliver a letter?. Later on, I recieved another letter from Florida Department of Revenue which stated a penalty of $50 for not filing the Sales Tax on time. This time was worse. On October 4th we sent to Florida Department of Revenue the Sales Taxes report corresponding to September 2008. On December 1st I went to Florida Department of Revenue personally to clarify the situation, and let them know that we had sent the report on October 4th. My surprise was big when I was told that the report was received by them on November 10th. (37 days after we put it in the mailbox). In total, we had to pay two penalty of almost $80 because (supposedly) to USPS delivery. Can anybody tell me why I should pay penalties for somebody else's mistakes or inefficiency ?
    Thanks for the opportunity to express my frustation here. Regards Marco Barrios
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    Reviewed Dec. 2, 2008

    On December 1st there was no mail delivery and this has happen whenever the regular mailman whom i call jay is not on duty whenever someone covers for him except the younglady who covers at times the mail is late or not delivered at all. Jay and the young lady that covers bring the mail timely and every day it is scheduled but whomever this young man is that worked on december 1st has done this once before and i think that this needs to be addressed.
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    Reviewed Dec. 2, 2008

    I recently placed an order for 2 bottles of insulin to be shipped express in a cold pack. The package was shipped on Nov 19. On Nov. 28 I called the post office to check on the package. Iwas told it was not there. This is Dec.1. I found out today that they have had this package sice Nov. 21. No notice was ever put in my box. Now I am sure the cold packs are thawed and the insulin may not be any good. I was never even given an apology on the phone and was told yes it was there, pick it up tomorrow.
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    Reviewed Dec. 1, 2008

    After over a year of hardship delivery due to disability the post office hired a person who was incapable of delivering our mail. Due to our complaints about failed deliveries the post master has manufactured untrue excuses not to deliver our mail and has discontinued our hardship service.
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    Reviewed Dec. 1, 2008

    Postal carrier intentionaly misdelivering mail.
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    Reviewed Nov. 30, 2008

    Last week I contacted Consumer Affairs being a sovereign man that felt that this particular post office was damaging me due to the fact that they were denying me of my administrative remedy; they were denying me label 200 stickers. After speaking with someone at Consumer Affairs and having them speak with this particular Post office, they were able to remedy the situation. I went in and they were more than happy to give me some stickers. On Saturday November 29th between the hours of 1:00 and 3:00 sometime, I entered this post office to send out an 8.5 x 14 yellow manila envelope that contained important documents along with a Bond for the Secretary of the United States Treasury, Mr. Henry M. Paulson Jr. Secretary of State.
    The counter clerk asked me how much I wanted to insure the envelope for; I had told her that I wanted to insure the envelope for the max because this envelope consisted of important documents along with a Bond that was intended for the Secretary of the United States. The conversation was for around 3 minutes while she took gum tape and sealed all corners of the document. There was no misunderstanding of what the envelope contained. I had a business associate at the time right next to me at the next counter asking for stickers for his administrative Remedies. He as my witness heard the whole conversation that went on and is ready to testify to the facts. Around 45 minutes to an hour later I receive a very Intimidating phone call at my personal residence about my 8.5 x 14 yellow manila envelope being handed to the counter person as a BOMB. The man calling me from that same post office spoke with me in concerns with a conversation that could never had been misconstrued. The counter person knew exactly what I was talking about because she commented to me about the Bond that I was mailing. I feel that because that particular post office and the men behind the scene took offence to the prior complaint, decided to harass me with my package that I was sending. It would have been one thing to have misconstrued a comment like BOND for BOMB but when I carry on a conversation with the counter person for around 3 minutes explaining to her that in this package is a Bond (Non Negotiable Unlimited Private Bond for Set-Off) that is being sent into the United States Treasury, where do they get the Word BOMB from. If this post office continues to harass me or if they tamper with any of my packages that are mailed by me Gerald-Edward: Higley; First Party Creditor Authorized Agent and Representative for GERALD EDWARD HIGLEY© a/k/a GERALD E HIGLEY© a/k/a GERALD HIGLEY or any and all similar alphanumeric derivatives (539-98-0926) UCC-1 File No. 2008-323-4142-9 filed 11-17-2008 in the State of Washington, I will resort in other administrative remedies bringing criminal action against all participating parties. For my word is my Bond Without Prejudice Gerald-Edward Higley
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    Reviewed Nov. 29, 2008

    For the past 3 years I have been complaing about the mis-delivery of my mail. Also, I always receive others mail on a daily basis. I complained and complained. I spoke with the manager Charles but he has yet to call me back. This was 3weeks ago. I am stll receiving the wrong mail till this day. What can you do?
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    Reviewed Nov. 28, 2008

    We have been having problems with our mail being delivered to the wrong address and I reported it to Mr. Sylvester Jones and he was going to look into it. There was also some heart medication deliver to the wrong address. I don't know if the mail carrier from today got into problems but. I noticed the carrier and opened my door a little holding my leg some my beagle would not run out the door. The mail carrier acted as if I was going to let a vicious dog out on him. He asked me why I opened the door and I said to get my mail. He told me to shut the door and was very
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    Reviewed Nov. 26, 2008

    Our postal carrier has created problems for us the entire time we have lived in our home (4years so far). Our mail is often mixed up with our neighbors mail, it is VERY common to have our mail ripped open and gone through by the time we get it....and most recently THEY STEAL!!!!!
    We ordered two things online from different companies. One arrived Thursday November 19th around 1:30pm. The second one is MISSING!! The lady I spoke with at the post office, Lori, said she talked to my carrier and she delivered both packages. It wasnt something cheap either...lots of money are at stake here...i think my crappy carrier either delivered it to the wrong house, or ripped open my package and stole my things with her sticky hands. I am getting no help from the post office, all they do is tell us that the tracking # says the package has been delivered. WEll duh, its delivered, just not to us. I am so mad!! I don't know what else to do. I guess on Saturday I will have to go to the police and see if they will at least help
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    Reviewed Nov. 25, 2008

    I sent a package priority mail on Monday, Nov. 17, 2008. It has yet to arrive at its destination. I was told that since I did not have the package insured there is no way to trace it and that the post office is not responsible. I am told all uninsured mail is send at your own risk.
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    Reviewed Nov. 25, 2008

    January 2007, took several weeks to obtain key for our business mailbox. Post office sent us to a local private mail service to get key, service sent us back to post office. Had to threaten legal action before key was produced. April 26, 2007 found a key in our mailbox for one of the parcel boxes. Box contained 2 bags and 1 tray of mail, a total of nearly 200 pieces, dated from Feb 26 thru April 26. Mail was being delivered daily, never stopped. Postmaster stated that policies were not followed but it was also MY fault for not picking up mail often enough. Jan 07 to present-mail is regularly misdelivered, delivered to other offices in the area, delayed, returned as undeliverable. Have complained over nearly 2 year period. Post office phone is almost always busy, postmaster is rarely in when a call gets thru. Have visited post office on many occasions to speak to postmaster and he is not there except for the time that he told me I didn't pick up my mail often enough. Only came out after I insisted on speaking to him. Visited post office Nov 19, to;d postmaster not there. After waiting in line, commented to clerk that it was odd that the postmaster is never in the office. Clerk stated that she had just seen him in the back. Called customer service and complained, and then left post office. Postmaster appeared at my business and was very confrontational. Unbuttoned his shirt to show me the scar from his recent surgery as proof that he had been out of the office for several weeks (issue been going on for nearly 2 years). Issue is not only mine, but throughout the community.
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    Reviewed Nov. 25, 2008

    On Nov. 9, 2008 I mailed a Certified Mail #420-33137-9171-8052-1665-2048 0415-85 to Mr. Mike Gill, 70 NE 39 St., Miami, Florida 33137. The mail
    contents was sensitive, confidential, information. The mail never was delivery. USPS never scanned and there
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    Reviewed Nov. 24, 2008

    2 packages were never delivered even though the track and confirm shows they were delivered on 19 Nov @ 1:44 pm. I was given the runaround by various reps, told to call back, told that I would be called, etc. Finally I was basically told that without insurance, there is nothing I can do. These packages came from ebay and only one offered insurance (that I regretfully didn't take). Since they were one-of-a-kind items, I can't just ask for replacements. I have to suffer my losses. Just can't believe that there is nothing I can do at all. We received other mail that day, and even other packages!
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    Reviewed Nov. 24, 2008

    Refusal to deliver my my because stone length in exit is not exceptable. I currently have 20ft exiting my mailbox and they are refusing to deliver my mail because I don't have stone in my driveway. My driveway is 25ft from my mailbox. I don't understand why my driveway is an issue. The delivery man does not need to enter or exit my driveway to get to my mailbox.
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    Reviewed Nov. 23, 2008

    I moved 2 months ago and I am still not recieving any of my important mail from my previous adderss. I need to know where my mail is. It hasn't been going to the previous address either because that is a relatives home and I would have been notified. I need to know what the hold up is and why my things arn't being forwared.However, I have recieved some articals of mail in the past months so I know that the change of address form had been filled out correctly. Someone please help!!
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    Reviewed Nov. 22, 2008

    I sent my passposrts via priority mail and delivery confirmation to the Egyptian consulate in San Francisco on 11/12/08. Their online tracking system shows no activity after 11/14/08. I have called them for last several days and have been given no clear answer. We have to departure on 12/15 and will have to apply for expedited passport service but not sure if receive in time t travel due to holiday season.
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    Reviewed Nov. 21, 2008

    Today makes the fifth time that I've had problems either recieving mail or sending mail out and it getting to the recipients. Twice my car note has not made and in three instances I have not recieved packages for things that I have ordered. This is not right. It is a federal offense to tamper with mail but does that include the post office as well?
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    Reviewed Nov. 20, 2008

    Mail carrier will not deliver registered packages. He puts in a second missed you! card this last time a month! This has happened twice to me not mention all my neighbors. One time I looked in his truck, saw my package and had to bang repeatedly on the window before he reluctantly helped me. He is also rude and extremely lazy putting mail in the wrong boxes and not correcting it when pointed out.
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    Reviewed Nov. 20, 2008

    For about 6 months we had little to no mail service. The mail would come maybe 1-2 times a week on a GOOD week, sometimes as late as 8pm.
    The week of November 10th we didn't receive a single item. We moved out of town on November 15th and changed our address through the usps website. We stopped by the post office one last time to pick up any remaining mail. Somewhere in the stack was a postcard saying that I had receieved a package. I missed this until I got home (an hour away now). Even though they had failed to deliever it for the entire week it was in their posession, they expect me to drive an hour away to pick up my package because they claim they are unable to forward it. I got rid of my car when I moved and I am desperately trying to figure out how I'm going to go an hour away to pick up a package from the USPS that was never delievered. They have failed us for 6 months straight. My tax money goes to paying their salaries and my friend had paid shipping costs so that the package would be delievered to my house.
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    Reviewed Nov. 20, 2008

    I moved out of my home. I still own it but it is in escrow. I filled out a change of address form at the Post Office in Tigard. As I was moving, I noticed that there was mail in our box (bills, birthday presents and more). I decided to leave it there during that trip out for fear of losing it. When I went back 2 days later to pick it up, it was gone. I am not receiving any mail at my new address. When I called the post office, they explained that they took the mail from my box. I asked if I could come get it and they said no. They said that they had 14 days to hold it and redirect it to my new mailing address. When I dropped off my form, I was under the impression that my change of address was for all future mail, not mail that had already been delivered to my box. They will not allow me to pick it up and I really need my mail.
    Our new mailperson left a note in our new box asking for our names and such. He advised us to leave this form completed on our porch. I did so last night. This was not picked up today. I am very concerned about the lack of urgency in getting me the mail that was taken out of my box. Please help.
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    Reviewed Nov. 19, 2008

    I shipped a package on 10-11-08 to Nigeria tracking # EB389110759US is was to be delivered within 5 business days. As of 10/20/08 it still had not been deliviered and tracking was not being processed as advertised. I made a claim for a lost item on 10-20-08 and was told that a claim for insurance could be filed at 30 days 11-19-08. i have now been told that i have to continue to wait to allow the country to respond. i purchased insurance on the package as well as paid extra for shippin information and as the customer and being treated rudely and they are not doing what they can to accomodate. I have called USPS every monday since shipping the package and have been told each time that no response has been rcvd to call back for the claim forms on the 19th. now that i am trying to file the claim for insurance they are not providing the services that i paid for.
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    Reviewed Nov. 19, 2008

    This concerns usps flat rate envelope priority shipping They have lost several international shipments and there is nothing they can do about it .I hope someone comes up with a better plan than this I pay about $5,000 per year for shipping with Usps
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    Reviewed Nov. 19, 2008

    I bought an item off ebay. The seller sent it wth delivery confirmation. The carrier said she left it on my front step in a bag. The item was a psp and games. It should have been returned to the post office with a note on my door telling me to come pick it up. The said the carrier has discretion. Well, that does not fly with me. Her discretion cost me alot of money.
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    Reviewed Nov. 18, 2008

    Monday, November 10, 2008 I came home late one night from school and, as usual, I checked my mailbox that has my name and apartment number on it. There was still no mail in my mailbox. As I was about to walk inside my building I looked up and discovered a big piece of my mail sticking up out of someone elses mailbox. (This is after not receiving mail in my mailbox for almost a week.) I went through the stack of mail and found a stack of my mail in the box and replaced the mail that was not mine back in the box. I went to the second mailbox and discovered a stack of my mail in that mailbox and replaced the mail that was not mine back in that box. I went to the third mailbox and the same thing occurred. I checked a fourth mailbox. The fourth mailbox did not have any of my mail in it and I replaced the mail that was not mine back in the mailbox. The next day I went to my local post office and explained to Mr. Thomas that I was expecting to receive some mail from out of town that was mailed to me on Saturday, November 1, 2008 and had not received it and that I had not been receiving my mail in my box and that stacks of my mail were in three different mailboxes, as well as mail on the ground and mail that (can plainly be seen) had not been retrieved from the other mailboxes. He explained to me that my mail carrier had a death in the family and that someone else had been delivering the mail. He said he would take care of it and that I should call him back the next day at 11:00 a.m. I called the post office on Wednesday, November 12, 2008 at 11:00 a.m. and no one answered the phone. I called back later that day and he was not there yet. I called back on Thursday, November 13, 2008, the next day, and explained I had not received my mail in my box and that I was looking for specific pieces of mail and was told that the mail can only be searched for if I had not received it in a month. I received one piece of mail on Friday, November 14, 2008. I did not check my mailbox on Saturday, November 15, 2008. Monday, November 17, 2008, after arriving home from school, I checked my mailbox and there was no mail in my mailbox. I checked two other mailboxes and a stack of my mail was in both of the mail boxes. I replaced the mail that was not mine back in each mailbox it came from and decided not to check other mailboxes because I found my check. On Tuesday, November 18, 2008 I called the post office and explained to two different females that I still was not getting my mail in my mailbox. The first one put me on hold and the second one asked me for my name and said I will be out there today?. I am paying more money than I have ever paid to send mail and the service I am receiving is getting worse by the minute. Who is suppose to handle these types of complaints? And why cant the postal service hire more people to do a better job, especially since I am paying more money?
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    Reviewed Nov. 18, 2008

    I have been having issues with this carrier. There are at least 2 packages that I haven't received in the past month, and I am not getting my bills(electric and others). I'm also receiving ANY of my junk mail that comes out monthly and haven't for sometime. Phone books came out in Oct adn I have not received that either. If this carrier can't deliver the mail as it is address then maybe he should side aside so someone else can. I'm tried of not getting my mail at all. It seems the ONLY way to get my mail is to keep filing these reports. If my mail doesn't start coming on a regular basis I will file a report weekly if needed.
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    Reviewed Nov. 17, 2008

    Priority Mail Envelope sent with Bank Check to California on September 22. Was sent back as undeliverable to that address. Was addressed correctly. As of November 17 no one knows wher it is.
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    Reviewed Nov. 17, 2008

    The postman absolutely refuses to stop at our place of business if he does not have mail to deliver to us. When he finally does deliver, he brings in a huge stack with post dates of over a week which tells me that he is holding on to our mail for when he finally decides to stop. When I informed him that we have a lot of daily outgoing mail, he said he is under no obligation to stop unless he has mail for us and that if he stops for us, he will have to stop for the other businesses in the complex. I find it unbelieveable that they forget where their pay checks are coming from - OUR TAX DOLLARS.
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    Reviewed Nov. 16, 2008

    I moved to a new address and changed my address through the proper channels well in advance of moving. I also changed my address with all my utilities, friends and family, and other services. I am not receiving my bills from the places like the electric company, letters from friends, and other bills. Some of these items are getting returned to the sender when the address is actually correct on the envelope. It is the address I was given by the landlord and address that appears on the very few pcs of junk mail that I seem to receive. However, there are pieces of mail that I am not receiving and they are not getting returned to the sender. These are missing pieces all together. The problem is that, since I am not receiving some bills I am getting late charges. Late charges that I should not have to pay since I am no way at fault. We are actually still receiving mail for the person who lived at this address 2 months ago. We even left a note for the postal employee so they are aware of the situation.
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    Reviewed Nov. 15, 2008

    11-15-08
    1pm
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    Reviewed Nov. 15, 2008

    I had a couple of old already used Priority boxes, instead of throwing away I cut them down to fit what I was shipping and turned it inside out. The postal worker noticed small strip of red and asked if I used a priority box. I said yes it was an already used box (twice) and I cut it down and turned inside out. She would not accept. The moral of this story is like all else...everything is a lie. Recycle, green, save whales, ozone, rainforest. **. IT'S ABOUT $$. They would rather fill holes full of garbage rather than not being able to squeeze every last cent possible!!

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    Reviewed Nov. 15, 2008

    Arrived at post office at approximately 9:50 to pick up a package and the postal workers completely ignored us when we knocked on door and rang bell. Then another customer came in approx.10:05 after we had already been waiting for 15 minutes and opened up her mailbox and said,"Is anyone there" and they said,"NO, we closed at 10:00". As they continued to laugh and joke with each other ever since we walked in the door. This post office is the worst post office we've ever used. I get wrong addressed, wrong mail on a regular basis and mail that should be forwarded because a change of address was put in last year for mother-in-law. Today was the last straw. Even if they had just acknowledged us instead of completely ignoring us. This is not the first time they have closed early.
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    Reviewed Nov. 15, 2008

    We were traveling in Europe for 12 days. During that time my 2 teenage boys were home alone after school (mail delivery time) and their grandmother spent nights. We returned from our trip late Saturday, Nov. 8th We have not received any mail since then. One day was a holiday. For a couple of days, one of us just assumed somebody else picked up the mail. However, my son was expecting a package and upon investigation it shows delivered Nov.6. We don't have it. When I question my mother, she said the boys brought the mail in once and it was a huge stack. I guess nobody thought to get it. I called the post office call center this morning and while the girl was pleasant and efficient, she would not provide the phone number for the local po. She said that anytime mail accummulates for an excessive amount of time, the carrier will assume we have moved and return to sender. I have several issues with that. When I asked what an excessive amount of time was, I was told it could be 2 days. I have lived in this house for 21 years. There was clearly activity as my kids come and go from school. My son drives a very distinctive 71 white and green Maverick which would have been there. Yet, instead of knocking or asking a neighbor or even trying the mailbox a 2nd time....they arbitrarily return to sender bills, letters and at least one package? And the funny thing about all this, if anything is, I worked at the main post office in my city for 16 years!
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    Reviewed Nov. 14, 2008

    Using 2 different post offices, I sent priority mail twice, one week apart. Neither was there on time and one has been undelivered for 2 weeks now. Apparently the USPS charges for services that are not guaranteed (which no one told me)and unrefundable. Isn't that nice! You pay extra just in case it makes it there when they say it will, but if not, oh well.
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    Reviewed Nov. 14, 2008

    I recently moved from Atlanta GA to West Palm Beach FL.(33409) zip code. I made several complaints about my mail being left on the trash can in the mail area. On two occasions as I was discarding mail, there goes my mail including bank statements sitting on the top of the trash can. Each time I called to follow up on my complaint, it was close out, I never received any phone calls as promised within 48 hours. My concerns are with identity theft being on the high, I just don't want to become victims.
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    Reviewed Nov. 14, 2008

    I PD $ 9.65 for a package to be delivered to me & it wasn't. I live in a 12 story bldg & am in apt. **, we have a security desk that has RESIDENTS (senior citizens) volunteer 2 hours a ** every day there. The post office has been leaving packages there for a while now but the residents are starting to give the packages to the wrong people! I am very ill with 5 diseases & don't get down to the security desk every day, as a matter of fact I only get down about every 4 days. When I called to request my packages be brought to me & ask for a refund of $9.65 because it was not delivered to my door they told me no. Please help me with this I tried to contact the boss of Jim ** but not luck he will not answer the phone. There is more to this story. They tell me now they will leave my packages at the post office for me to come & get I will not deliver!

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    Reviewed Nov. 13, 2008

    I mail a letter to Sprint (a payment) on the 15 of October and it was going to p,o. box 8077 lundon.Ky. 40742 as of November the 11 the had not recieved it yet. . It was mailed on the inside of the post office . we can not trust out mail to be took to the post off when we put it in our box at our home . . if you please could find it and return it to me becausr i had to pay 2 months payment just today the 13 of November,. Thank you Donna Greer 639 Sassafrass Rd. Rogersville, Mo. 65742 ph.# is 417-767-2614
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    Reviewed Nov. 13, 2008

    I mail a letter to Sprint (a payment) on the 15 of October and it was going to p,o. box 8077 lundon.Ky. 40742 as of November the 11 the had not recieved it yet. . It was mailed on the inside of the post office . we can not trust out mail to be took to the post off when we put it in our box at our home . . if you please could find it and return it to me becausr i had to pay 2 months payment just today the 13 of November,. Thank you Donna Greer 639 Sassafrass Rd. Rogersville, Mo. 65742 ph.# is 417-767-2614
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    Reviewed Nov. 13, 2008

    postman signed my name to my med's,and placed in mailbox.med's not there when i picked up my mail.when i filed a complaint with the postoffice,he came to my door and told me what he had done.i filed a police report,because my med's are a controlled supstance,and should have never been placed in my reg. mailbox.and he should not have signed my name to anything.
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    Reviewed Nov. 13, 2008

    I recently went away to S.C to visit a friend. I had left some belongings in her car, which happened to included my drivers license and some credit cards. Instead of taking the drive back to go get it, I just asked her neighbor, a police officer, to mail it back since I'll be in the Carolina's for the rest of the week. So, on Monday October 27th, he sent it 2 day since the postman said it should get to me the next day, if not the day after. Well 3 days past and no package. No one could tell me where it was. I went the rest of the week without a package. I was so distraught and stressed out that I couldnt even enjoy the rest of my time there. I ended up driving home on Saturday morning without my package. Around 7:30 that morning, I get a call that my package has arrived. That's nice but I'm no longer in the state and cannot turn around to go get it. I then had the post office forward it to my house. This is when things turn into a big mess. I kept track of it. Looking everyday to check on updates. Early Monday morning, it was received in Boston. I was thinking finally I would get my package. But nope. It then goes to Nashua, NH. Not once but twice. After calling just about everyone to get some answers, I was finally given a number to consumer affairs in NH. My package stayed in Nashua for a whole week before any updates were made. The woman I spoke to said that it was in a warehouse and was probably having trouble reading it. She was going to look into it. After the weekend and now working on week 3 of no package. I checked it again and then went to Springfield, MA and is now back in Boston. So I'm hoping it comes before the weekend. I haven't been able to do anything and have been really careful in driving my car without my license. I also had to go through the hassle of cancelling my debit card thinking it was lost. I will NEVER use 2 day priority mail ever again. This has been such a nightmare for me. This coming Monday, November 17th will be 4 weeks. I did luckily get my money back. The Post Office is a joke. I even wrote to the post master in my town and never even got a response. What do they care right, it's not their stuff.
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    Reviewed Nov. 13, 2008

    They will not approve my box and they will not give me my mail. This is URGENT please contact me. I have left 6 message on you answering machine.
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    Reviewed Nov. 13, 2008

    I have not recieved any of my utility bills in 5 months.. I can get every piece of junk that they can stuff in my box just no utility bills..when I have asked no one knows what is happening... Some of my bills have been sent back stating that I do not live here.. it all started with an arguement with my deliverer..I have lost all of my deposits because I never recieved any bills ..I have to call the utilites companies each month to find out the amount and due date.. I have lived in this house for 12 years with the same deliverer
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    Reviewed Nov. 12, 2008

    It is difficult for me to find the correct words to express my feelings about the USPS coming out with a stamp that honors anything Muslim. I think that it is a travesty, almost beyond belief that you would even consider this action. Probably anything that I say from hereon will come out as a rant. Therefore, I will stop by saying that this stamp should be rethought and then rethought again!
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    Reviewed Nov. 12, 2008

    There was a time when neither sleet, nor snow, nor rain, nor the dark of night would stop the USPS from getting mail to you. Those days seem to be gone due to what I suspect policy changes by USPS executives.
    A package was clearly marked with my correct name and address, but the vendor left off the apartment number. As such, the package was summarily returned to sender - I suspect no attempt was made to deliver to me; it was too much work to review about 40 names listed on the mailboxes!?! And since complaining to the USPS folk, I'm not consistently receiving mail. A bit of retribution? How do we get these stories to the right people? People are not perfect - mail will be misaddressed at times. What a waste of time and money to send, return, resend, etc.
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    Reviewed Nov. 12, 2008

    Around the first week of August 2008 I began to have problems with the relief carrier on the route for my business, Sunrise Liquors. The relief carrier was rude and surly. After two incidents I went to the Post Office to issue a complaint. Since that time, I no longer received mail delivery on the days that the relief worker would run the route.
    I kept a log of the mail delivery and on the days that she was supposed to deliver I would receive no mail. The following day I would receive a large stack of mail. I went to the Post Master to complain and he said he spoke to her. This pattern continued through the month of August and into the month of September. I would receive no mail on the days the relief carrier would run the route. It is a rotating schedule, advancing one day each week. I even asked my regular carrier to let me know the day in advance that he wouldn't be delivering. I went to the Post office and told them I still wasn't getting my mail. On September 12th ,I went to the Post Office because I hadn't received mail delivery and was getting fed up with the situation. I also went to the neighboring business to see if they received mail that day and they had. I questioned my regular carrier and he told me that the relief carrier is puting my mail in a spot where they put mail that they are unable to deliver. The Post Master told me that she was brought in with her union people and was told to deliver the mail.
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    Reviewed Nov. 12, 2008

    I went in to mail package. told her i wanted to ship it the cheapest way. She informed me that the cheapest was 14.95. I told her i received the package and the shipping was only 9.95. She got really upset and said that wasn't the right price. I told her it shouldn't cost any more to ship it back than it did to receive it. she checked again and said ok 9.95 then. As i paid her she said real smartly....I hope you have a real nice day...
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    Reviewed Nov. 11, 2008

    Isend a letter on oct 29 priority mail to Italy; very important documents!
    never arrived. This is not the first time i experience lost of letters and packages sent with priority mail I have the custom nr on that letter: LC382816860US was sent from Peter Stuyvesant station.
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    Reviewed Nov. 11, 2008

    I moved so i turned in a form to forward my mail to the new po box, i did this on 10/29/08.I went in today,11/10/08 to get my mail and all i got was a couple of letters. One confirming that my mail addressed to me, not my business will be forwarded. I conplained to the woman behind the counter and of course the superviser wasn't available to help me. This employee then told me that the delivery person has my business and persaonal mail listed to be delivered. Okay, then why didn't the letter include my business name, i put both on the change of address form like i was supposed too.I then asked the same woman why i wasn't getting my mail yet and she reminded me that it take up to 10 days to get my mail. i told her that it had been 10 days and asked why the need for 10 days to transfer my mail. She had no reason and less sympathy even though i told her that they are holding some very personal mail that i need reight away, like my new bank card, new checks, closing bills, netflik movies. Againg she did not care one bit. I thought DMV was bad. How can the post office be so rude to its customers and isn't it a felony to tamper with someones mail??? I told the woman behind the counter that they need to put on the change of address form that the mail will be held and she told me that it wasn't necessary. What the heck???
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    Reviewed Nov. 10, 2008

    this is horrible. Cornelius NC post office does nothing about the problem of mis delivered mail. I have complained and complained and it continues to happen. now I am missing a check that should have come Friday. It is Monday no check. The sender is an attorney and is very upset regarding the poor service US post office does. There are plenty of people that need work. Fire these people that cannot do their jobs.
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    Reviewed Nov. 10, 2008

    The postal carrier on my route wastes their time and mine by leaving insulting notes because I left coupons (junkmail) on the ledge for my neighbors. The carrier then would stuff it all back in my box. Frustrated, I ripped out all my addresses off of everything and set it on the ledge. The carrier then taped up my mailbox! I called the Ft. Hamilton post office and was told they would be written up on Friday Nov. 7, 2008. On Saturday, I had another note stating I would get my mail again on Monday and they will not be written up as a smart remark. So, I wrote back, maybe you should do your job instead of wasting all this time and energy and that they were acting like a bully. Well, surprise, there was no mail in my box and said note/exchange was not in the box anymore. I again called the Ft. Hamilton post office and they said the manager wouldn't be in till Wednesday. I have a right to get my mail, I have a right to do whatever I want with my junk mail, if it means that much to J.Coyer as the carrier wrote their name on the last note exchange, then I will throw it all away. I am a busy Graduate student and I don't need to be stressed out and harassed by a postal carrier.
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    Reviewed Nov. 10, 2008

    I have been to this clerk in the past.She has never been that friendly in the past, but never ugly to me until now. On Nov. 8,2008,I went to the window at Altee Station and was assisted by the window clerk,Christine Myers, to be helped to mail off a letter that I wanted to send Certified with return receipt. I have never done this before and was not familiar with the process. She gave me the receipt and told me to fill it out.I proceeded to fill out the form and was not sure if it was properly done, she was helping another customer I said,excuse me and I asked her if I did it right. She screamed at me ,NO!! She then grabbed the form from my hand ripped it in half and threw it in the trash. Shem really embarrased me in front of other customers. She then gave me another one,but because of her outburst and anger towards me, I felt embarrased to ask her what I did wrong and filled it out the best way I could. So I decided that I had better not give it to her while she was waiting on another customer, I then got back in line to be waited on by her and she took it from me . She did not say thank you or anything. I will really try not to go in her line as in the past, she really treats people ugly. But when my turn comes, I feel like, oh my, how will she treat me today? She is rather rough with women customers,but I have observed her treating men very nice though. It seems that women are not her favorite customers. Renee Wilson
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    Reviewed Nov. 9, 2008

    I moved temporarily to 95 Osceola Lane #1., S.F., CA. 94124..... I put in a new change of address to take me back to the original address of record which is and should be until further notice 33 Whitfield Court., S.F., CA 94124., I have found that my bi-weekly paychecks for the last two weeks as well as other mail since June/July 08 is still going to the old/temp., address. I have been looking for my pay checks... All mail for me Kathy Ash/Kathy Ash-Williams/Kathy Ash-Henderson and any other Henderson-Williams-Britton mail should be sent to 33 Whitfield Court. mail that is being sent correctly by the sender is being incorrectly forwarded by you! Dont forward any mail that has 33 Whitfield on it!!!!!!!!!!!!! This is the correct address only forward mail that has 95 Osceola on it to 33 WHITFIELD COURT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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    Reviewed Nov. 9, 2008

    ordered items from j.c. penny catalog. after one week called penny catalog to find out where my order was and was told that it was scanned into the oceanside post office early on friday morning, 11/07/2008. the item was not delivered on friday or saturday and i am wondering if the post office is holding back parcels for any reason?
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    Reviewed Nov. 8, 2008

    This email is concerning our mail man. He delivers when he wants, what he wants. A couple months back I walked out to meet him at the mailbox to ask him a question, he was on a cell phone and when he saw me there he just drove off almost running over my foot. Today when he delivered our mail there was a black girl sitting in her car just below our mail box, he pulled around her and stopped at our mailbox. She got our of her car and he showed her our mail before putting it in our box. When my husband noticed what was happening he started walking to the mailbox but before he could find out what was going on and the mailman drove off, the girl got in her car and drove off without answering a question. The mail man also does not let use know when we have mail to sign for, he will puts a slip in the mailbox sometimes, other times I have to call the post office to find out they have something. We have tried everything we know to get along with this guy, even giving him small Christmas gifts. He is a racist and makes it known when he delivers our mail. I called the post office he delivers from today and told them again how we feel, I am sure they will cover for their little friend as always. They will tell him we called again and things will only get worse. Our postman's name is Richard Hill.
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    Reviewed Nov. 8, 2008

    One notice of package requiring signature was delivered to 19 W 420 N Shoshone, Idaho 83352 on Nov. 3, 2008 since no-one was home. Tracking by USPS at Shoshone says a notice was left on Nov. 1. That didn't happen unless it was stolen, but other mail was there. The package was essential medicine that Ferrell Carraway needs every day. Tina Holland said this package was refused at the counter by someone in Shoshone and returned on Nov. 3. It was NOT refused by either one of us. Tracking says it was returned to sender on Nov. 4.
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    Reviewed Nov. 7, 2008

    I just went to this USPS to send a package to Malaysia. Before I went, I downloaded and printed the postage price calculater from USPS website which said 1st Class Mail International Package should be $9.85. Postal Clerk named Davis Lee was serving me in this USPS Peck Slip Station and he told me the postage would be $19.45 which was much higher than I thought. I showed him the paper and asked him to explain to me what caused the inflated price and he became so impatient. He didn't bother to explain and look at my paper and said $19.45 would be the postage. As I insisted to know what might be the cause of the increase. He began to scream to me and threatened to throw me out. He called "asshole" and used "f..." profanity on me. At the end, he put a close sign on his counter and walked away. I still don't know any wrong for me as a customer to ask the postal clerk to explain to me the price he charged me. I still don't understand why he became so impatient and lost his sanity to start screaming to me in profanity and walked away from his duty.
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    Reviewed Nov. 7, 2008

    I have had the USPS shipping department destroy more items than anyone in my entire existence. You continually damage items sent, to include the last one. And what does the Post office have to say? did you buy insurance, if not we cant help you. This seems more like extorsion.....having to pay for a service, your employee's should care about their jobs and how they do them. I for one hope you go out of business. I'll never use the post office again, ever! Thank you for the very expensive lesson learned! And no, don't bother contacting me, you'll do nothing about it anyway!
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    Reviewed Nov. 7, 2008

    Perishable mail was left on a porch where dogs got to it and ate it. No attempt to rectify the situation was made. This is not the first time mail has been misplaced or put in an undesirable location.
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    Reviewed Nov. 7, 2008

    mail carrier refuses to deliver mail on a regular basis. only after 5 days do we learn that he saw our dog out of the yard. I have worked from home this week and was on vacation last week and can confirm that the daog has been in the yard these past two weeks.
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    Reviewed Nov. 6, 2008

    I have been having problems getting my mail by our carrier after calling the local post office we were told the reason is because we cannot have a vehicle parked within 15 feet of our mailbox. We did have a vehicle parked 6 feet away but I don't understand why it needs to be 15 feet away since the small vehicle the carrier drive should have no problems pulling up to the mailbox. We have called the post office twice now in the attempt to receive our mail and at this point think this is being done intentionally. Please let me know what other recourse I need to take to receive my mail other than not being able to park 15 feet from the mailbox. I am not an unreasonable person if they can show me that 15 feet is really required for a small postal vehicle to pull up to the mailbox I would try to park away from my house and walk but it just appear to be not only ridiculous but misinformation being spread around
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    Reviewed Nov. 6, 2008

    Basically I filed a change of address form on 9/28/08 to move into my new apartment in West New York. Mail did not arrive and I was told that I needed to put a piece of paper that included my last name on my mailbox (shared mailbox area in an apartment complex) or the mailman would not deliver. Fine. Put my name on the mailbox, and yet as of today (11/6/08) still have yet to receive mail. The mailwoman will not deliver because she does not like the sticker I used to identify myself! It was small, but clearly legible and propped so it would not fall. She is arguing that because it is not taped on, that the sticker is invalid. I want all my mail (current &Past) delivered directly to me, as it is highly inconvenient for me to go to the post office.
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    Reviewed Nov. 6, 2008

    On Nov 4th, 2008 I went to deliver a letter to the mail box behind the post office and i found the mail box was over filled. I sent inside and notifed the postal cashier employee and she told me not to worry that the supervisor is on it. I didn't trust herl. I asked to speak to a supervisor but told he was busy. I didn't give her name because i didn't want to be responsible for her firing. I went outside and waited ( 5 mins) for the supervisor but i got disgusted and left. Next day , i was at another post office off Lundy avenue in San jose. I asked for a complaint form.. but she couldn't find any. The supervisor was out to lunch. I've witnessed about 4 times in the last two years the mailbox at Jackson ave. as being overfilled and no urgency by the post office to the matter. I will write a physical letter to the Jackson Post office. I see a 800 number exists but again i have no faith in the system. thanks, daniel p. mirelez
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    Reviewed Nov. 5, 2008

    We have been having problems with our mail since my wife and I moved here 9 years ago. At least twice a week we received other peoples mail and our mail like our netflix movies stolen. The post master refused to do anything about it untill my wife caught a postal worker using a gift card she sent in the mail that he stole from a mail box. He was eventually fired with no charges. Call for details on that matter. Since then we were given special delivery for our mail to make sure we got our mail. It's supposed to be 100% checked. WE ARE STILL GETTING OTHER PEOPLES MAIL. I believe they are now doing it maliciously on purpose. We called the post master to confront her on this matter. I asked how many people she has working there. The post master said she had 20 people working under her and she can't monitor all of them. ISN'T THAT HER JOB?? She says she reprimands them, so I asked how. She refused to answer the question and hung up on me.Is there anything I can do about this problem.
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    Reviewed Nov. 5, 2008

    I attempted many times to filed a claim pertaining to a package sent to Singapore tracking #ra751171811us and claim#de760044. USPS has never sent the papers to file a claim. The package was sent registered mail, return receipt and signiture confirmation. this has become very frustrating. Please assist me in this matter
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    Reviewed Nov. 4, 2008

    Back at the end of 2004, I became guardian to my father. I went to the USPS and filed a change of address. Around the same time a gal that has a similar last name as my farther moved from the same area that he was in. All my father's mail went to her. A month and 1/2 went by with no mail for him (he doesn't receive much mail) I contacted the USPS. They informed me that his address what somewhere across state. I had them change it again. Then I began receiving this gal's mail. And yes. For over a year, I kept having to put in changes of address because all my father's mail was going to her or visa versa. Now I've had the IRS contact me because my father should have received 2 1099s from an insurance company for 2005 and 2006 taxes and I hadn't a clue. He(I) now face having to redo his taxes for both years and possible penalties. After contacting the postal service about this AGAIN just now on the phone, all I got was We are sorry for the inconvenience but there isn't anything they can do.. Oh and btw, I received another magazine addressed to the gal across state but with our address. It is a never ending cycle with this place.
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    Reviewed Nov. 4, 2008

    The post carrier left my mail on my door step along with 2 keys to the supposed mail box. The two keys were different but my husband tried one of them and it did not work on the mail box. When my husband saw the mail carrier again he informed him . The mail carrier informed me that we needed to go to the post office. When I went into the post office and informed the postal work. they informed me to try the other key and if it still did not work they gave me the # of 210-543-8237 to call. Well the key did not work and when I called the # a lady answered the phone (did not get her name ) told her the situation she then got defensive and told me that the mail carriers do not give out keys. I then informed her that he did. she placed me on whole for 15 mins then picked the phone up and hung up.. When I called back after several rings Mr. Martinez answered the phone I asked who picked up the phone earlier because they hung up on me and he stated immediatley stated that it had to be an accident (yeah right) I again told him what happened and again he said the mail carrier does not give out keys or leave mail on door steps .. I again told him that it happened and he then tried to twist my story around and became very rude. He took my information down and stated that he needed to speak with the mail carrier as if i were making the story up.
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    Reviewed Nov. 4, 2008

    Our building of 95 residents have not received mail for over a week (Monday, Oct 27 - Tuesday, November 4th). This includes seniors who rely on monthly checks for their income and people who were waiting for Vote By Mail and Absentee Voter applications. I have met with surly post office workers who have not helped, called customer service who told me that I should go pick it up with no solution for the long term problem and when I went to the post office, they told me I could not pick up my mail but it might come later this week. An older retiree said he was willing to wait in the lobby and let a postal carrier in, but after two calls to Carrier Services (first call not picked up after 19 rings - the second call lasted being put on hold for 37 minutes and then being hung up on) we still have no solution or real idea of what the problem is. At this point I am considering getting a post box elsewhere.
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    Reviewed Nov. 3, 2008

    When a certified letter to be signed for or a package too large for the mail box is to be delivered to my home/office, the Bowie Post
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    Reviewed Nov. 3, 2008

    Since moving to NM in April 2008 both I and my mother in law have been to the post office more than 6 times to resolve continued problems with our mail. My mail would get forwarded to her and hers to me. We spoke 4 times to Jennifer who was the supervisor then and she promised each time she would take care of the problem. Later a new supervisor took over and my mother in law spoke to this person 2 or 3 more times. we still have no resolution. Even mail that is directly addressed to our new home and not forwarded from our old address gets redirected to her house. It is very frustrating for all of us. The inconsistency is a real problem. One month we will get a bill and the next month that same bill goes to my mother in laws. The most recent debockle is what my biggest complaint is though. Some members of my family were using absentee ballots and we mailed them from our home on the wednesday prior to election day. The envelopes are addressed on the front as any normal envelope is and the back side contains a small sticker with the senders information. For whatever reason, the mail carrier used this sticker as the place it was going to and forwarded the mail back to our home. Because of this I had to go back to the post office on Monday 11/3 to overnight the ballots so they would be there for election time. this cost me $16.50 on top of the postage we already had on the envelopes when we mailed them wednesday. I asked to talk to a supervisor regarding the refund of that fee. I was told he would either mail the ballots or refund the money to me and give me back the ballots. I asked why they would not mail the ballots and refund me the money as they should pay for it since it was thier mistake and he very rudely and abruptly told me that my only options were they would mail it as planned or give me back the ballots and refund my money. I then asked to speak to his supervisor who in turn gave me the same ultimatum and would not accept any responsibility for what they had done. I then asked for a phone number to talk to someone above them and he refused to give it to me. He offered to give me a customer complaint assistance phone number but that was all. When I got home I tried that number and it is not an accurate number. I want this investigated and I would like to be contacted about the results of this investigation and I would like someone to contact me about a refund of my $16.50 which is incurred because my carrier returned mail to me that should have gone out to Colorado last Wednesday. This post office has switched supervisors atleast 3 times in a 7 month period. that should speak for itself on the poor service people are getting from the post office and the carriers.
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    Reviewed Nov. 3, 2008

    The PO Branch did not start holding my mail until 3 weeks after the confirmed hold date. Then, they tried to deliver it on the confirmed resume date even though the confirmation stated that I would pick up the held mail. Since I was not yet home, they returned all of my mail to sender.
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    Reviewed Nov. 3, 2008

    This is the main branch postal office for the downtown Lansing area. They never have more than one clerk scheduled to work the lunch hours (11:30 - 1:00). Typical wait time is 30 - 50 minutes to see a clerk. Occasionally a second clerk will volunteer to help customers, but usually there are are several people visibly not working and joking around behind the clerk. Lines start at 10 or more people and usually when you leave there are over 30 people waiting for service (not including the 6 - 12 people who leave out of frustration.) This happens every day of the week, and pre-holiday periods are worse. Whatever they are paying the clerk and the scheduler for customer service, it's too much.
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    Reviewed Nov. 3, 2008

    I recently got a new a maliman on out route in the last couple of weeks. In the last 2 1/2 years I have never had any problems, until now. Out new mailman wrote on our mail not to park in front of the mailbox, twice. AND held my mail. The mailman told Kevin (he lives in my house) not to park in front of the mailbox. He moved the vehicles a little so that he had no problems getting to the box. Well he still kept my mail. this started Oct 15th ( Sat) and in a weeks time I got my mail twice. I normally get mail about everyday. Kevin has called to speak with Chris Ostermann, our postmaster, and couldn't get any answers from her. She said it was regulations that we had to be so far from the box but couln't provide us with any information showing regulations. The problem We had was he wanted to drive up to our box and if he couldn't do that he wasn't going to give our mail. Not any time did he or the Postmaster give us any formal letter stating we had to be so many feet away from the box. All we got was a green and white form that said " The approach to your mailbox should be kept clear of snow, vehicles and other obsticles." We have 2-3 vehicles that are usually parked out front but we did move them so he can walk to the box. Neither the mailman nor Chris said anything about parking so far from the box. After getting frustrated with this situation Kevin went on Ft. Riley to the post offce where they provided a paper stating the distance from the box.. The part that bothered me was that there are only 5 houses he is able to drive up to because we have new homes. He was holding our mail because he had to walk up to my box that is on the curb. Kevin told the post master that we pay out taxes and we pay good money for taxes on our vehicles and we shouldn;t be pentalized because we have so many. Chris stated that we have a garage. Kevin told her that our new vehicle is in the garage. We did move the vehicles and they are not all in front of our house now, which we do not like and I'm sure our neighbors will hate it too. We completly understand regulations, but Chris Ostermann and this mailman went about this all the wrong way. Holding my mail before giving us some kind of formal letter telling we had a problem was not professional. Almost a week later we received a letter typed by Chris NEVER in this letter did it say how far to park away from the box. it says " Referencing the Post Office Maual (POM) 632.524: Curbside mailboxes must be placed so they may be safely conviently served by the carriers without leaving their conveyances. Boxes must also be on the right hand side of the road and in the direction of the carrier's travel. Customers must remove obstructions including vehicles, trash cans, and snow, that make delivery diffucult. Generally, mailboxes are installed at the height of 41 to 45 inches from the road surface to the bottom of the mailbox or point of mail entry." Our Postmaster or mailman still have NOT given us anything about how far away to park. we are going by the paper Kevin picked up from Ft. Riley. We needed our mail so we had to find other ways to get our information. Our mailman was VERY rude! I even had a note in the box for the mailman and my flag up and he did not stop at my box. The flag was still up at the end of the day. I can't beleive he, the mailman, was doing all this because he had to get out when most of his route he has to get out anyway to put mail at customers house mailboxes. All we wanted was a formal letter telling us the problem not the mail carrier just holding my mail! This was very unprofessional and I am VERY angry about this! Thank you for your help with this matter.
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    Reviewed Nov. 1, 2008

    Our mail, once again, is being delivered to the wrong address. Today, my neighbor had our mail. Our other neighbor who gets our mail sometimes sends it back, resulting in my bills getting paid late!
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    Reviewed Oct. 31, 2008

    I recieved a defective cell phone from T-mobile. I had the phone for 3 days and had to return it to LagRrange Georgia.I mailed this item from the London, Ohio post office. I mailed the phone back on August 13th, 2008. I sent it with a track and confirm number, then I called T-mobile with this number. I didn't insure this package, because I had insurance on the phone. I wasn't aware that when I took the sims card out of my old phone and put in the new, that my insurance was void. As of today, October 31,2008, there is no record of my phone. The last record of it is leaving Columbus, Ohio on August 13th.I did everything that I was told to do regarding mailing this item, and it is costing me $218.00.I feel as if I am getting the run around from every body. The post office in London Ohio called me today and the comment was made "Well, we have dealt with you before." I don't feel as though I should be responsible for the cost of this defective phone.
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    Reviewed Oct. 31, 2008

    I receive mail in a big bank of boxes for which the carrier opens a large locked door to expose all of the boxes for the building.
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    Reviewed Oct. 29, 2008

    A notice was left in my mailbox on Oct 16th for a parcel. I was home that day, yet no one rang the bell. I checked the box on the back for redelivery, signed my name and taped it to the mailbox for the carrier to take on Oct 22. The carrier delivered mail but didn't take the notice. I then went online to request a redelivery. I was given an online confirmation number- WER10914812. Still no redelivery. I called the 800-number and was given the confirmation number-CV40362222 on Oct 28. A supervisor, whose name I do not recall, called my at home yesterday. He stated that he didn't see the package at the station but maybe it was on the truck. He asked if I'd be available to reached at the number he called; I told him yes. He called back about 15 mins or more later. He stated the item was a book from Hard Case Crime and that it would go out the next day. At about 6:15pm, my husband arrived home with the mail out of the box, no book. No one rang my bell because I was home all day and even received a package earlier in the day from UPS. I have complained on St. John's Station numerous times before and the service just never seems to improve. Although I only live 1 1/2 blocks from the PO, it is always so crowded from open til closing that I dread going over there with an infant son to wait what at times can seem like an eternity because they never have more than two people at a time at the windows. And instead of taking people with slips at Window 1 as the window indicates, everyone is forced to stand on line and wait. It is a terrible process and is being horribly managed.
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    Reviewed Oct. 28, 2008

    they charged me for 20 59 cent stamps and only gave me 1 and then when i returned to dispute the charge they refused to compensate me.
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    Reviewed Oct. 25, 2008

    They lost my package and refuse to do anything about it. My package was being delivered to the appropriate place, but all of sudden they automatically forwarded the package to a place in Las Vegas without my knowledge and consent.
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    Reviewed Oct. 23, 2008

    i just went to the post office. i stood in line for around 10 minutes. there was only one lady on duty. i went up to her and said good morning. she was rather downhearted. she did my business and said $5.32. i said i am not done, i need a book of stamps. she was mad and nasty to me and i said to her why are you picking on me, i have done nothing to you, she had asked everyone in line ahead of me if they needed stamps and even passports, then to me just $5.32. well she did not get any better as my blood pressure went sky high, i said i would be calling her boss. she didn't care at all. no feelings for her customers and we are the people that pay her she works for us
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    Reviewed Oct. 23, 2008

    On October 28 our mail carrier delivered mail addressed to the wrong mailboxs. I received my neighbors mail, my neighbor received his neighbors mail, etc, etc. I contacted the local post office and asked to speak to the Postmaster. I was told the Postmaster was out of town for the week. I asked the clerk what she planned on doing about it. She stated that she would let the Postmaster now next week. In other words no other action was considered. She had no plans telling the carrier to go back around on his route and correct the problem. Instead, I ended up delivering the mail correctly to my local street. I guess asking the carrier to do his job correctly my probably make him go postal
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    Reviewed Oct. 22, 2008

    I have had five pieces of mail that were mailed from my office, stamped with a meter, that have NEVER been delivered. To this point, I have paid $80 in late fees to various companies (AT&T, mini-warehouse, Old Navy, sewage utility bill, Honda Finance). I am NEVER late paying my bills, two of these bills were going locally and were mailed about two weeks ago, my AT&T was mailed 2 1/2 months ago and none of these has reached their destination to this point. I have contacted the US Postal Service four times and was told I would receive a call back and have not received a call yet.

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    Reviewed Oct. 22, 2008

    DO your readers know that the U.S. Postal Service is not responsible for parcel packages sent through them? They lost a $1200.00 package I sent to an E-Bay customer who did not take advantage of insurance options and the post office sent the package to dead mail one day after my sending it and after five months and I threatening to sue for breach of contract they replied with "As information, the U.S.Postal Service is excluded by federal law from liability for any claim arising out of loss, miscarriage, or negligent transmission of letters or postal matter". I believe that as many customers as possible should be advised of this and consider other carriers.

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    Reviewed Oct. 22, 2008

    Well i mail two flat rate boxes to my mom in puerto rico and only one got there, and it's been more than 15 days and no sight of the other box. I think i got ripped off. Can you help me?

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    Reviewed Oct. 22, 2008

    Called in May to get a mailbox on CR. Post office continued to tell me that they were working on it. After calling them every week, because they kept telling me to wait one more week, in August, I was told I could put the mailbox on the highway for "now". I was never told to fill out a form to have a mailbox placed on my county road. Carol, the post master, asked me to fill one out. I completed that day and returned it the first week in Sept. Now one person says it has been approved while another tells me that it hasn't been approved by Dallas office. I gave them 3 weeks before I called back today, 10-22-08. I was hung up on Laura ** and when I called back to get another number for Dallas office, I was told there is no number to call. To this day, no mailbox and still don't feel any closer to getting one.

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    Reviewed Oct. 22, 2008

    I sent a package priority mail through the USPS expecting it to arrive 2-5 days afterwards. Well, that was on September 22, 2008 and it is now October 22, 2008, so I went by the post office here in my town and asked if there is a form for "lost" packages. I was sadly informed that there is no such thing. The clerk told me that it isn't their problem that the package didn't get to the sendee, but if I had bought insurance then they would refund me the "lost" item's claimed worth. Since when are we not responsible for the services that we supposedly provide? You get faulty service at the doctor's office, you sue and get reimbursement. Why is the government exempt from this part of the system, but everyone else held to it? All I want is refunded for the item, but will even settle for a refund in the shipping that never took place.

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    Reviewed Oct. 22, 2008

    My parents have been sending me letters from home (Short Gap, WV) and I have never had trouble getting them the next day and for some reason, I did not receive the last one. It was sent on Friday, October 17th and usually I receive it the next day, but I have been waiting for it and it has yet to be delivered. It is very important that I receive these letters.

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    Reviewed Oct. 22, 2008

    This year I have lost 5 packages mailing international, I still have receipt of 3 out of 5. I have lost receipts of the ones sent to Australia and Germany. The online information of the two packages sent to Canada on August 27, 2008 and Oct. 1, 2008 showed that "your item was accepted in ...", but do not track the items further.

    One package sent to Hong Kong worth $1,000 had insurance of $500. The information only showed "international dispatch September 25, 2008" and until now the other person still has not received it. I called the post office, the "consumer affairs of USPS", spoke with several people and nothing came out of it. They said sorry, and nothing can be done....I cannot not use USPS, but I don't want to lose my merchandise now and then. Besides, this is a government business, what is their reason for all the lost packages???

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    Reviewed Oct. 21, 2008

    In June of 2008, my hospital called me about a bill I had not paid. I informed them that I had not received a bill. They stated that the bill was returned to them. I gave them my address and they stated that the address I gave them is the address they sent it to. I asked that they send the bill again. I then informed my post office of my name and my address and asked them to please refrain from returning mail sent to me without my consent. I then began to receive mail again. Though, I did not know or had no way of knowing if mail was still being returned to the senders of my mail. Then today, October 21, 2008, I called the Department of Licensing office that was supposed to send me my license plate tabs for my car. They stated that they sent the tabs but they were returned to their office.

    So for months now, this post office has continued to return mail sent to me to the senders. I don't know what other important mail may have been sent to me. But I did find out that my car insurance was cancelled because the bills they sent me were also returned to them. Also, I now know why I have not received two different mail-in rebates I sent out for back in the year 2007. My car insurance was cancelled because of this. I did not receive $100 worth of rebates I was owed. And I am driving with expired license plate tabs because they were returned to the licensing office without a request to have them returned.

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    Reviewed Oct. 21, 2008

    I have an account with USPS and do a lot of online shipping with carrier pickup. I packed and insured an expensive piece of Daum crystal using a pristine and rigid box that had no imperfections. The crystal was packed using lots of bubble wrap and the ends were reinforced using stiff cardboard so there would be no shifting of the item during transit. The vase was shipped to an officer at a US Air Force base in Egypt. I was notified by the recipient that the box was crushed upon arrival and that the vase had shattered. I then called the US Postal service to inquire into the protocol for initiating the claims process since the box was shipped to the Middle East. I was instructed to have the box shipped back to my address and to bring it to my local post office where I was to fill out the claims paperwork and leave the parcel for inspection. When the package was returned, the box had visible damage and was crushed on a corner. I took the package to my local USPS and initiated the claims process as instructed.

    I received a letter from USPS (dated August 4th) stating that there was no visible damage to the exterior or interior of the package. I personally saw the damage to the box so I went to my post office, retrieved the box and took photos of it on the counter. I enclosed photos of the package as documentation of the damage. The package remained at the post office per their instructions during the appeals process. I asked to be notified of the appeals hearing so that I could participate in the process.

    I called August 12th (866-974-2733) and spoke with a postal employee. They advised that they needed more information from my local post office and that the denial did not look right. The employee said they would give me an update in 5-7 days. I never heard back from them. I called again on August 18th and they claimed they had no further information even after I was promised an update. I then called my local post office and a supervisor ("Al") said he had not heard from the claims department at all in reference to this claim. I called again on September 11th and was told that my appeal had still not been entered in their computer. Another call was placed on October 6th and I was told someone would call me back (incident # **).

    Since there was still no record of my appeal, I mailed a second appeal with photos on October 9th, this time using Priority Mail with delivery confirmation (**). On October 9th, I called again to report that no one had called me back (incident # **). A Ms. ** told me that they would do some research and call me back. On October 15th, I called yet again and this time spoke with Sharon (incident # **) who promised me yet again that someone would call me back. On October 16th, someone did finally call me back but not in the time frame I had requested (after 12 noon PST) so I called them back. They acknowledged receiving Priority Mail from me but claimed that my appeal still had not been entered into the computer. I asked if there was notation of all the times I had called, and she said they were switching to a new computer system and that my calls may not have been saved.

    Surprisingly, I received a letter today (October 20th) from Autria ** which was dated on October 16th stating that my appeal was denied. As I had called around 4-5 pm their time on October 20th, I don't see how they could have processed my appeal especially since their own personnel stated I was not even in the system yet. I have one final appeal to the Consumer Advocate in Washington, DC.

    I under-insured the crystal for $800 and would like my $800 and shipping costs back. I can only hope that the consumer advocacy department in DC is more organized and interested in getting to the bottom of this than my experience with the Claims Dept in St. Louis who I found unprofessional and frankly, uncaring. This goes to show you that you can pay for USPS insurance but that does NOT mean that you are insured. I followed their instructions to the letter and have gotten nothing but delays, denials and more aggravation than you can possibly imagine. What is it going to take to get what I rightfully paid for???

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    Reviewed Oct. 20, 2008

    I was serving in Iraq late last year. I purchased a computer from Best Buy in Sept-Oct 2007 time frame and they didn't ship overseas. So, I had the item shipped to my step-mother. She and my aunt then took the package to the post office and mailed it along with $500 worth of insurance. I never received the computer and returned home in nov. of the same year. I waited a month or so thinking the package would be forwarded to me. I never received and was told that I couldn't claim it through the purchased insurance with the original receipt. I filed a lost mail claim but that was useless. They don't keep track of insurance in their computers, which in my opinion is just another way of screwing the consumer.

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    Reviewed Oct. 20, 2008

    We were wondering why the lobby was locked on Monday, 10/13/08, for Columbus Day. It has always been unlocked so we can access our PO boxes. The postmaster stated that if we have an issue, contact Consumer Affairs. I am not the only one complaining, but, maybe the only one submitting a complaint. The Postmaster stated that if they are open the previous Saturday hours, that should serve everyone. I stated that we are a business & not open on Saturday & in the past we were able to access our PO boxes/lobby. Thank you for your time.

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    Reviewed Oct. 18, 2008

    I had one of the worst moments this morning in the postal office of Brookline, MA 02446. ** (I guess his name is **) serviced me on my refund using a money order. He asked me to fill out my name and my address on the money order. I did. I waited for at least a few minutes for him to come out. He didn't. I walked away. What I didn't know was that I should stay (He didn't ask me to stay or wait). He chased me out and yelled at me: "Why did you walk away? You have to wait. (He did say so when I was with him.)" Because he was rude. I have to yell back. Bad customer service. Or maybe worse, is that because I look different from him?

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    Reviewed Oct. 17, 2008

    It has been three weeks and the United States Post Office (USPS) has not forwarded my mail from Ft Gordon, Augusta Ga to Jacksonville Florida. I gave a two-week change of address form prior to my actual move. There are a lot of important mail including accts, insurance, checkbook etc involved. The Post Office should be held accountable for the inefficient handling of mail.

    I called Customer Service and they acted angry and defensive and just told me upfront that it should be forwarded. I keep explaining I haven't seen a single mail. They have no other way of tracking this and my concern is growing. If someone else get hold of this, it's a serious threat to identity theft as well as violating my privacy. USPS is not taking this seriously in terms of protecting data information. The length of time for processing should not take weeks. We're in the computer age and they should also have a better tracking mechanism on where these mails went.

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    Reviewed Oct. 17, 2008

    The US Postal Service is getting horrible. I have several issues.

    (1) The company I work for mails paychecks to about 150 employees. We are constantly getting calls (and cussings) from employees who don't receive their check. Sometimes they turn up on a few days, sometimes the checks are never ANYWHERE. It costs us $20 each check to put a stop payment on them at the bank. Isn't there anyone to complain to about this? It's a pass-the-buck situation. No one ever knows where the breakdown is.

    (2) I recently received at my home a threatening letter from the propane gas company saying they had not received payments and had mailed monthly statements. This is October and I have not received a statement since July. I can understand one getting lost, but 2 or 3 in a row? The gas company swears they were mailed! I now have to pay 3 months at once or risk being cut off! The company does not do automatic bank withdrawals or I would go that route.

    (3) There is no remedy for bad postal service, nowhere to file a complaint. I was directed to a USPO website, but all I ever got was an automated response to contact my local postmaster. I have done this NUMEROUS times and they say all they do is put it in a box to go to Louisville, KY. The worst problems are mail that is routed through Bowling Green, KY.

    This is ridiculous. There should be consequences to their actions - or inactions - just as in any other business.

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    Reviewed Oct. 17, 2008

    I shipped a package in Oct 7th, 2008 to CA priority mail. The customer paid $1080 for the package plus $120 for the shipping. The package suppose to be there in 2 to 3 days. As of today, OCT 17th, the package has not arrived yet. The online track and confirm said that the package was accepted on the 7th. Since then no clue where the package at. I'm the sender, and the receiver needs his money back. The USPS is not qualify to take care of your belonging. They even ignore your issue when you call them. I'm a very angry customer and I need to know where the hell is my package at. I don't know why they still in business, I guess, because they belong to the government. Well, they're not worth trust. The Holidays season is coming. I wonder how they will handle all of the packages while they can't handle even in the slow season.

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    Reviewed Oct. 16, 2008

    *Packages never delivered!! * Window to pick up parcel is closed about 1 year. Have to waste time in main line. When you get to the window, there is no guarantee they will find it. * *As a result, mail goes back to sender *manager NEVER available, *if you're lucky to get her, only rude answers, refusing resolve problem. *Besides this facts, office always filthy, no clear signs, 1-2 windows open, customers waiting for 40-50 min. *Evidently this office need inspection.

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    Reviewed Oct. 16, 2008

    I took a package to the post office and paid $14.95 for guaranteed delivery by 3:00 p.m. the next day to Rockdale, TX, which is only about a 3-hour drive and is very small - less than 5000 people. When my sister, whom I was mailing the package to, got home from work, there was a message on her answering machine from her postal carrier stating that since her mail is delivered in the morning and the package didn't arrive to the post office there in time to be sent with her mail, she would just have to wait until the next day for the delivery... Unless it was dire that she receive the package that day then she could call and request it be delivered. Unfortunately, she gets home from work at around 4:30 and the post office closed at 4:00.

    The infuriating thing is I arrived in town the next day and could have just brought the package with me if it hadn't been imperative that she receive it on the day I paid to have it delivered. Nowhere on my receipt or in my conversation with the mail clerk taking my money was there any stipulation that my package would be delivered the next day by 3:00 if it arrived in time to go out with the regular mail delivery AND if the postal worker felt like delivering it. This same thing happened last year when I sent her a package overnight and she didn't get it for 3 days because she didn't have any regular mail coming and they didn't want to make a special trip.

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    Reviewed Oct. 14, 2008

    On 9/22/08, the Truckee (Bridge Street) US Post Office lost all outgoing mail. We have had no success with any explanation or information on the situation!! We sent out 54 checks and now have to stop-payment on these checks. The post office will not give us any answers. The cost & time required to contact vendors and resubmit payment. We still do not know what happened to any of our outgoing mail.

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    Reviewed Oct. 13, 2008

    I mailed out a small package to my friend in Russia using USPS priority international postage. The cost was $11.95. After almost 30 days of non-delivery, I called USPS twice to inquire whether they can help me locate the package or at least offer an explanation. They blatantly offered none and simply told me that once my package leaves the US, there is nothing that they nor I can do to seek a resolution.

    I find this highly unacceptable from both a consumer and business standpoint. If they charge me a fee to ship a package, I expect a decent explanation if they are unable to deliver or locate the missing article. Even a simple inquiry to their Russian postal counterparts would seem like a fair solution to my problem. Telling me that there is nothing that I nor they can do is ridiculous.

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    Reviewed Oct. 13, 2008

    This time it's gone too far. I am continuously getting someone else's mail or they are getting mine. This month, my water bill and my auto insurance payment just disappeared. Last month, my bank statement went to someone else and I received the mortgage paperwork for someone who sold a house 3 streets over. This paperwork has everyone's personal information on it. Everyone down here are complaining about how bad the mail delivery is yet there doesn't seem to be anyone who cares or anything that can be done.

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    Reviewed Oct. 12, 2008

    I have ordered 2 dresses from Hong Kong which have yet to be received. They were shipped over a month ago. This is the third package that the mail has lost or mis-delivered that has been shipped to me. The reason I believe that they mis-delivered it is because I constantly get items in the mail that are addressed to a different address, and to be honest if my items were delivered to the wrong address a lot of my neighbors are the type of people who would either keep the item or just throw it away instead of sending it back especially if they opened the packages before reading the address label. All in all with the packages that have not been received I would say I am out about $300.00 that I know of. There have also been baby shower gifts and who knows what else that were never received. This is very frustrating and of course when I have asked the mail service their policy for how to repair this they offer no solutions except they will talk to my carrier and tell them to be more careful. I thought that you had to be able to pass an exam that required being able to read when you take a job at the post office.

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    Reviewed Oct. 12, 2008

    Got letter from USPS 9/15/08 that needed to put up curb side boxes within 30 days. 7 days prior the Post Master was misinformed and it is not a requirement.

    Everyone in my block spent the money & labor in order to comply - now to find out we did not have to. But since we now have the boxes on the curb now, that is, where it will be delivered?? I should not have to walk out to curb to pick up any mail, for I am not the one who made the misjudgement. If I do not need the box on my curb then why should I walk out there?

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    Reviewed Oct. 11, 2008

    I am not receiving my mail and when I get it, it comes to late for response. I was summoned to serve jury duty for Sept. 30, 2008 and showed up for my duty however I was told after 4 hours of sitting there that I had been excused and a post card was mailed to me on September 22, 2008 from the court house. I never received that post card until October 3, 2008. I was out a day of work, 45 minute drive to and then 45 minute drive back from the court house. The postal master/supervisor said they had no control on the speediness of delivery.

    My second complaint is that I was issued a new debt visa card from my back which was mailed on September 26, 2008 and I have still not received it. It is coming from three towns away from me, again the post master/supervisor (would never give his name) said he cannot control the speediness of delivery. He had no other answers for me. It's very frustrating. My bank is canceling my card and issuing another one, hopefully I get this one. My mail, along with several neighbors mail, gets delivered to the wrong houses. I get the mail of my neighbor three houses down and she gets mail from someone one block over from us. Why can't they hire competent delivery people and why can't anything be done about this?

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    Reviewed Oct. 11, 2008

    Ever since moving down to Washington, Utah from Layton, Utah, my mail delivery has become a nightmare. Yesterday, a check that I wrote to the local power company barely arrived in time to keep my utilities from being shut off. I mailed the check on 10/3/2008. Did not arrive at the power company until 10/9/2008. I had to call every day to see if they had received the check. Unbeknownst to me, the power company sent me a threatening letter that arrived on 10/4/2008 to shut my power off. Do you know how far it is to drive to the utility company, probably six miles. Had I known how ridiculous the mail system has become, I would have taken the check to them. Not only these kind of things happen, but none of the free awards that I get by way of flyers have suddenly quit coming.

    My mother who lives across town and has a different post office always gets her mailers. Well okay, half of them and I get the other half. It is absolutely amazing when we compare notes on who got what this week. Both of us are on fixed incomes and could use the little bonuses that used to get passed our way. At first, I thought maybe it was a Mormon mailman that threw away part of my mail since I frequent such places as gambling casinos, but I also don't get anymore 15% or 20% discount for local stores. What gives, Utah postal employees???

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    Reviewed Oct. 9, 2008

    I lost a package which my mother bought from out of country for my son's birthday gift from eBay. The seller sent it via priority mail and USPS tracking record showed that it is delivered which is not true. I followed up with the USPS office a couple of times (Usually, I called them since there was no call back as promised) and they said that there is nothing they could do about it.

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    Reviewed Oct. 9, 2008

    I am a disabled senior citizen and live in a retirement apartment building in Pasadena, CA 91105. I do most of my shopping online and have the packages delivered. Every time I have a package, the postman leaves me a mailbox notice, instead of using the phone system in the building to ask me to come down and pick up my package. I realize it is way too much to expect him to actually bring it upstairs. However, I have been home every day this week, and my packages are still at the post office and he has made NO effort to contact me or deliver my packages. He left me another pick up notice. I think that this discrimination against the elderly and disabled and will NOT have a problem filing a complaint against this post office with an attorney. This is still America and I believe the law provides penalties for age discrimination. What can I do to get this person to deliver my mail in an appropriate manner to which I am entitled???

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    Reviewed Oct. 9, 2008

    Our local postal service here is always closed. We need someone here that will take their job seriously. Our post office is always closed. People need to receive mail, pay bills on time. It can't be done here. When there is nobody here to sort mail, etc... Please, help our local community.

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    Reviewed Oct. 8, 2008

    On 9-29-08, I mailed a letter from Ann **, Michigan to St. Thomas, US Virgin Islands by Priority Mail under the representation that it would arrive in 3 to 4 days. On 10-6-08, I learned that the letter had not been delivered to its destination. I tracked the letter only to learn that it had been delivered to the Miami post office on 9-30-8 and was still in that office! I was then told that I needed to call the post office in Miami to complain and inquire as to why the letter had not been sent to the VI. Not having all day to deal with automated machines, I complained by e-mail. I was then informed on 10-7-08 that they had just sent the letter to the VI.

    There are at least 3 commuter jets/day that go from Miami to San Juan and then St. Thomas, and there is no justification as to why a simple letter was held in Miami for 7 days after I had paid Priority Mail Postage for 3 to 4 day delivery. When I tried to file a complaint by e-mail and hit the Submit button, the entire submission was erased because a single required field was not filled in. I have subsequently not been able to even find the site where I tried to complain. THE REAL PROBLEM IS THAT THERE IS NO WAY TO EVEN COMPLAIN ABOUT THE POST OFFICE TO THE POST OFFICE.

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    Reviewed Oct. 7, 2008

    The USPS has now lost 4 pieces of my mail in the last year. In December 2007, I was sent a contract c/o of my son in Davis California, and it never arrived. Between December 25, 2007 and January 1, 2008, I mailed a deposit to my bank locally using the mailbox at 23rd and Fairmont Avenue 55414 and the checks never arrived. Wells Fargo informed me that a number of their pieces of mail did not arrive. My renters had to cancel and reissue checks. One set of renters mailed me checks on October 1, 2008 and today, October 7, 2008 they have still not arrived. Another group mailed their checks October 3, 2008 and today on the 7th they have not yet arrived. This is an outrage. We pay for a service and it is unreliable. They increase fares, slow down the mail, and lose a certain percentage of it. Something has to be done.

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    Reviewed Oct. 7, 2008

    Haven't received mail in a few days. I noticed we have a new mailman. I saw him driving around like he was lost, didn't know what he was doing. I couldn't yell for him. He was a few blocks away. Why don't they have a guy that know the area really good teach him the route?

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    Reviewed Oct. 7, 2008

    On Sept 22, 2008, my confirmation number states that my package was delivered to my house. It definitely wasn't delivered. Everyone I called was totally NOT helpful. They said I just have to take a loss. Why do I take a loss? It states it’s delivered when it wasn’t. It’s obviously been stolen, by a postal worker. I have lived at this same address for 30 years and never ever had a package stolen from my mailbox. I am out 35.00.

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    Reviewed Oct. 7, 2008

    I am complaining because I don't receive my Netflix DVDs for which I have been a customer to for years. When I moved to this address I just don't receive them! Netflix mails them out but I don't receive them. What's so odd to me is that Netflix receives the DVDs back as soon as they send them out. This is extremely frustrating. When I spoke to the post office about this they could of cared less and had no concern to my problem. I am going to cancel my subscription with Netflix because why pay for a service when USPS doesn't deliver them to me. Another complaint I have about my local post office is that they are so late in delivering the mail. The mail here arrives between 5pm-7pm! The mail carrier is always in such a hurry and will ignore you and take off if you attempt to ask her or him a question. This is the worst USPS service I have ever encountered!!!

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    Reviewed Oct. 6, 2008

    The United States Postal Service continually loses mail. Their service is terrible in Bloomington, Illinois. We have a Post Office Box and a mail box on the street for our mail. Earlier this year we had approximately 20 checks that were missing from our customers. I called the Post Office twice asking for specific mail giving the post office details of date mailed and from what post office. The missing mail was delivered all on the same date over three weeks from when delivery should have occurred. These checks were now a month old!!

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    Reviewed Oct. 6, 2008

    Shipped a package to my daughter at her college in D.C. on 9/15 via USPS priority mail. As of today, 10/6, she has not received it. Did not have a tracking number or insurance and the package contained her senior year yearbook, expensive medication, and various other odds and ends. The Bel-Air post office keeps assuring me it will eventually show up either with her or be returned to me. Even called the DC post office who took all the information down and seemed very willing to try and help me out. Haven't heard anything yet. Called the 1-800 and they say the Bel-Air post office will investigate. I don't hold out much hope with that.

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    Reviewed Oct. 5, 2008

    This not what happened, still happening. The postman at my area is switching my mail from 2nd apartment and 1st apartment. Not only that he/she put the mail even in other houses. This was found out recently due to my neighbor giving me my overdue bill from finding it in their mailbox. This should not be tolerated. Our family have been wondering why we are being charged late fee on telephone bills and credit card bill. We also lost packages from Amazon that we ordered. We have tried to tell the mailman about issue politely but he or sometime different mail man will tell us to write our names on the mailbox. Why should we do this? This is violation of our privacy. Now hackers will know our address. Please do take care of this issues. This has been going on since 2005 when we move in to this house.

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    Reviewed Oct. 5, 2008

    A company that sent me some textbooks in error mailed me a return postage sticker so I could return the books in the original box. The postmaster refused to accept the box, saying it had old postage on it. The book company printed the postage on September 26, 2008, sent it to me by mail, and I took it to the PO on October 1, 2008, so the postage was less than a week old! I refused to take it back; she threatened to call the police. I told her I'd call my attorney and the local media while I waited for the cops to arrive. She reconsidered and accepted my box. She said she was protecting the integrity of the post office. Trying to force someone to pay twice. Sounds like simple old-fashioned stealing to me!

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    Reviewed Oct. 4, 2008

    I tried to track an overnight delivery package by calling in. I asked to track the package and would like to hold the package at the post office so that the receiver can pick it up. The postal employee gave me answers but none of them were any different from the tracking website. I told her that I need more help. She told me to hold and then forwarded me to a Spanish speaker staff. This intentional action seemed like she wanted to get rid of me and this will be a method that they will use over and over again.

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    Reviewed Oct. 3, 2008

    I have written many letters, and made many phone calls since June 16, 2008 seeking USPS to deliver my business mails to my new legal office space on street level. On September 19, 2008 Kiwanni of USPS informed me that I should expect my business mails to my office next day. On September 22, Mr Eric, my regular mail man come in to my office said that it would take the USPS office one week to sort the label, and the mails would begin delivering to my office. He continue delivers my business mails to the building hallway mail box. Today, October 3, one of the USPS staff member took some pictures from the building. She said the USPS would not deliver my business mails to my legal retail office, but to the hallway mail box.

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    Reviewed Oct. 3, 2008

    I mailed a package from USPS office in Alhambra, CA to Vernon, NJ. They said that it would arrive in 6 days regular mail for $6.67. I paid for delivery confirmation receipt which was $.75 more so I could track the package. Today, I received notice that package had not arrived. I tracked it and notice that the package went from the USPS in Alhambra, CA to Bell, CA on the same day and it has been sitting there for 7 days. I spoke to Mark, Supervisor to determine if he could check on it or determine why it has been sitting in the same place for 7 days. He said that he was not able to help me and that packages could take from 2-9 days to be delivered. I told him that they told me that it would be 6 days and he disputed with me and said that he could not do anything and that after 14 days then I could call them and they would try to determine what occurred.

    I asked him if he could check on the package and try to provide me with further explaining because 7 days seem a little too long for a package to be sitting in the same place. He refused and said that he would not. I asked him if I could speak to his supervisor and he said that if I wanted to complain that I had to call Consumer Affairs. I asked him for the number and he said his systems were down so he was not able to help me. Then I asked him if he could call me back when the system would come back up and he said that he could not because he could not make outgoing calls. I asked him for his last name and he said that he could not provide me for security reasons. I asked him how could I identify him so he gave me his badge number is **.

    My experience with Mark was not very pleasant and he was less than helpful. He was not willing to check on the package that a customer has a consider. I was fortunate to have had a confirmation receipt but what good was that if they still do not follow up. I felt like I paid extra money to follow up a package that they need to be more responsible for and they keep increasing postage but less in return. I usually do not take the time to complain but I felt that they did not and were not willing to help me. That is a terrible situation to be in and their customer service department need to improve.

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    Reviewed Oct. 3, 2008

    Improper mail delivery by particular mail carrier and intentional mail mutilation. Multiple complaints to the post office administration without results.

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    Reviewed Oct. 2, 2008

    A package was said to have been attempted to be delivered on Sept. 15. A notice was said to have been left for me to pick up package at the post office. I did not get the notice and when I went to the post office a few days later they had misplaced it. Today is Oct. 2 and I still have not received it. They admit that it was misplaced in their post office.

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    Reviewed Oct. 2, 2008

    Time and time again since I recently moved here I have received packages back that state "postage due" when in fact there is NO postage due. Today is the last time! Today I received a package back stating that .33 was due. I run a business and my customers need to get their purchases in a timely fashion. I get the package today and it weighs LESS than ONE ounce. It is a non scannable package so it requires .83 as opposed to a .42 cent stamp on a card or letter. There were 2 stamps totaling .86, .03 more than what was supposed to be on there.

    I called the post office and received the usual apathetic attitude and BOB, the man who I spoke to, stated that HE was the one who marked it postage due stating "because it was a parcel". It was less than a ONE OUNCE padded envelope with an eye pencil in it. I have a scale purchased from USPS and it states .08 oz. BOB argued with me about why he put postage due on a package that had MORE THAN enough postage on it and told me Roxanne was not in.... again!

    They have caused my customers to receive packages late. They don't scan delivery confirmations when the packages get there and my packages that I have paid for delivery confirmations for get "LOST". I feel at this point it's a game or that they have some issue with the fact that I run a business from home... perhaps because they cannot... At any rate, they have caused myself and my customers aggravation for NO reason!

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    Reviewed Oct. 1, 2008

    I had a mailbox service. Without notice it left the shopping center. I tried to make a change of address to the post office. It said it won't forward mail from those mail services. I tried to individually contact all my people and my bank said the post office would not 'recognize' my address. There are hundreds of people who live in this complex. I have no way to receive mail now.

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    Reviewed Sept. 29, 2008

    I sent a package to a verified good address via USPS Priority Mail. Rather than deliver the package as adressed to a residential property, it was taken to a pick up point. The addressee didn't know where this was, and now the package has been sent back to me. The Postal Clerk Jenifer K. at customer service said that priority mail is not a guaranteed service and no refunds are possible.

    I paid $7.44 for the first go round and will now have to pay higher rates to be guaranteed delivery. I expect the cost to be approx. $28.00 total! This isn't right. When I send something with a valid address on it I expect the mail service to make delivery there.

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    Reviewed Sept. 29, 2008

    I sent a package to a verified good address via USPS Priority Mail. Rather than deliver the package as adressed to a residential property, it was taken to a "pick up point." The addressee didn't know where this was, and now the package has been sent back to me. The Postal Clerk "Jenifer K." at customer service said that priority mail is not a guaranteed service and no refunds are possible.

    I paid $7.44 for the first go round and will now have to pay higher rates to be "guaranteed" delivery. I expect the cost to be approx. $28.00 total!!This isn't right. When I send something with a valid address on it I expect the mail service to make delivery there.

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    Reviewed Sept. 29, 2008

    When we get a certified package we never have time to run out to the [mailman] because one our mailbox is on the other side of our yard so it takes a while and two he don't give us but 2 seconds to get to him after he honks the horn! so if we don't go fast enough for him he just leaves!

    i think he should give us time to get shoes on and walk all the way out there for HIM! and i don't think he is supposed to honk i think he's supposed to bring it up to the door isn't he?

    we aren't getting our packages! i'm going to start using UPS so i get my packages. atleast they come up to the door and if your not home they put it at a door for you ( or if your busy and don't here them knocking) i'm always happy with UPS.

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    Reviewed Sept. 29, 2008

    Ok i have had NO mail what so ever no bills nothing and we normally get atleast one letter a day. and for 3 weeks now have had NOTHING! why hasn't the mail been coming? i haven't even seen the mail guy go by all these 3 weeks and none of my neighbors have had mail either?

    we have alot of bills we have to pay and i got 2 kids to support. how can they have the stuff they need if the bills aren't paid and their packages don't show up?

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    Reviewed Sept. 28, 2008

    I have lived at the above address for three and a half years with my 12 year old Golden Retriever who is also a service dog. My house is surrounded by a large fence. Until last week I have never had a problem with my mail, when I had several days where no mail appeared. Then all of a sudden I had an overflowing mail box, which seemed strange. I work from home and had seen the mail truck every day and thought I probably just didn't have any mail that week. I often leave my front door open and my old, slow moving dog sits in the garden.

    On Saturday (Sep 27) I collected my mail and I found a large laminated bright orange card that said the following: Dog Warning Card DANGEROUS DOG at my address. There was no description of the dog or a listing of the dog's name (as requested on the card). Instead, written in a heavy black sharpie across the top was: If door is open do not deliver mail Underneath, in print was written. Do not deliver mail if you feel endangered by an animal. Postmaster: If customer moves, immediately forward this form under separate cover to the receiving office postmaster in order to alert carrier of new dog on route. Also on the card it states: Do not deliver this form. Obviously the mail carrier accidentally left it in my mailbox. It was never intended for me to see. I don't know if this means mail service will now resume as normal as the carriers no longer have this card or if the carrier who drew this up in the first place will realize they left it behind and simply create a new one and my mail will continue to to be halted without my knowledge.

    My mail is being stopped! Despite living here for over three years, this has NEVER happened. I understand that a large dog might scare mail deliverers as I'm sure they have to deal with truly dangerous dogs at all times. However: 1) My dog is NOT dangerous. She is a placid golden retriever and has been her whole life and unfortunately would actually welcome a burglar into the home if someone were to attempt to break in. I know everyone says their dog is not dangerous, but mine truly isn't.

    As a result... 2)I am incensed that the Post office (or at least one particular mail carrier) has declared my dog dangerous, but has NOT informed me that they have made this determination. I would never have known this had I not accidentally received this card in my mail box.

    3) Some mail carriers at times have just thrown the mail over my six foot high fence - which is not ideal - but if they think the dog is scary to them, at least I'm actually getting the mail and they don't have to enter the premises.

    4) How can the post office legally withhold my mail without first informing me and/or requesting that I keep my door closed when the mail is being delivered? While this is difficult for me to do given that my office is in the back of the house and it's hard for me to know when the mail truck arrives, I'm sure something could be worked out.

    5) Given that if the front door is open, someone is CLEARLY in the house (I don't actually leave my door open when I'm not home. Who does?), how can they not contact me and discuss this with me?

    6) I am afraid that my sweet,loving, docile, old, doting dog has been branded Dangerous by the Post Office and something could happen to her. Surely I have some legal recourse here? Doesn't the post office have to have guidelines that require them to determine what constitutes a dangerous dog? And don't I have to be informed? Where is this mail carrier's proof that my dog is dangerous? Why have they not been in touch with me regarding this?

    7) Finally - I have not gone to the post office regarding this matter as I want to know where I stand first. Clearly, if one mail carrier wrote out this card and no one else has seen it at the post office I don't want to exacerbate the situation. Again, I have lived here for three and a half years with no problems. This appears on the surface to be the whim of one mail carrier who maybe is afraid of large dogs in general, whether or not they are in fact dangerous. To halt my mail service a) without my knowledge and without telling me their basis for declaring my dog dangerous b) without informing me that this is what they are doing or working with me to find an appropriate solution does not seem right (or legal) to me. I hope someone can help me resolve this.

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    Reviewed Sept. 26, 2008

    I live in the City of Waddell, and I continue to have issues with receipt of my mail. At least, once a month I am taking my neighbors' mail to them that was misplaced, and/or vice versa. On Wednesday (9/24/08) I received three letters in the mail stamped for delivery by the USPS on 7/3/08 (almost three months late). One letter was junk mail, the second a bill, and the third a Camera Ticket requesting my response by 7/29/08. The bill was no issue because I pay my bills on line.

    I'm in the process of contacting the City of Scottsdale about the camera ticket. I'm sure they'll believe I'm providing one of those the dog ate my homework excuses. USPS could have informed me that an error occured, instead the mail was placed in my box like nothing happened.

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    Reviewed Sept. 26, 2008

    On January 23, 2007, after approximately six years residing at this address, I started having problem with my Postal Carrier. These issues have included missing mail, failure to deliver mail, mail thrown outside, and frivilous complaints. It became obvious that there was a personal issue. The only way that I could have had contact with, or have known this individual was through my job.

    I have documentation that this ocurred, and have documentation of numerous meetings with her superisor who came to my home personally to ensure her claims were laims were not vadid. I am still having issues with this carrier as recent as September 10, 2008.

    harrasment

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    Reviewed Sept. 26, 2008

    We continue to have issues with our mail delivery. We were suppose to receive an envelope overnight and we finally received it 3 days later after having to call the Lakewood post office to find out where it was. They had it there and were about to return it to sender since we had not picked it up. Our mail carrier never left notice that we had something to be picked up.

    The day after we finally received it he put a notice in our mailbox saying FINAL NOTICE. This is unexceptable as it was a very urgent package. As a result of this our Contract employee who's paperwork was being sent to us overnight was unable to start their position.

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    Reviewed Sept. 25, 2008

    9/15/08, check mailed to me from Cafepress in CA, 9/18/08 check mailed to me from Lincoln, NE for insurance claim. Neither check has yet to arrive. I actually got no mail at all for 5 days! Not even any junk mail. Checked with both companies to insure checks were mailed. I've been getting a check from Cafepress every month for 2 years and it has never been late. The check from Lincoln should have been here in 2 days. It didn't even have to leave the state.

    Local Post Office no help. I called the insurance co. and they reissued their check. I called Cafepress, if check does not arrive by the last day of the month, I will need to call them back and they will reissue the check, but it will not be mailed until the 15th of October. What a pain. I need the insurance money to buy a new fridge because my old one along with several other items were ruined by lightening. Total $ amount of checks, $2720.00.

    I've searched around online and there is no good info on where properly addressed mail goes if it doesn't get delivered. I used to work for a newspaper and I know a lot of mail just gets shoved off into corners and never sorted or delivered. Our local PO told us that. The USPS is one of the few places where you have to pay for a service before you get it and that is not a guarantee. There does not seem to be anywhere on the USPS website to file a complaint either. Go figure!

    I've had to make numerous phone call to Cafepress and Shelter Insurance to get checks canceled and reissued. Shelter Ins. reissued quickly. Cafepress is going to but they only cut checks once a month, so now I have to wait until Oct. 15th for check to be reissued and mailed. Total of $2720 in checks, plus phone calls, trips to post office to complain, and I still don't have a fridge.

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    Reviewed Sept. 25, 2008

    I am getting very tried of my mail not showing up or being returned to sender. I have had many of my bills and catalogs put in my neighbors mail box. There are multiple cataolgs that have yet to appear even though they were ordered over 2 months ago. This has been an on going problem with this carrier. I get NO help from the management at the Wasilla Annex. It appears that they simply don't care about the serve to their customers.

    My electric bill has not shown up... so now my electric is late. I have also had many other bills show up very late resulting in late fees.

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    Reviewed Sept. 25, 2008

    we do not get our mail, we get other peoples mail

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    Reviewed Sept. 24, 2008

    I ordered ink jets from a company on the internet and recieved a few days later a crushed and taped up box, stamped fragile. Half the contents were missing although the packing order was inside. I then went to the post office to complain. I was told since the box was not insured that there was nothing they can do. They did offer to see if they could locate them in the lost and found somewhere up the road. Losing my merchandise is one thing but having to deal with some smart elect with the mentality of a grape fruit just gripes my-- well. Guess I won't be getting any better service not to mention being out $30.00.

    This same post master sent my mother's car title back to state as non deliverable because she didn't recognise the address even though it's 2 blocks from the post office. She also delivered my mother's disabled car liscence plate to my home address and I live out in the country 5 miles from town. There again it was stamped undeliverable. The funny thing is, my rural carrier delivers mail to my mother's address too, yet half of it seems to be undeliverable. Complaining doesn't seem to help, you just gotta take it and lump it I guess.

    Box originaly held 4 inkjets when shipped. When recieved it was crushed, ripped open and then retaped. 2 inkjets where gone pluss all the peenuts. The folded up packing list and order where still inside. Box was clearly stamped fragile. I'm out $30.00 plus $4.00 dollar a gallon gas to go and argue will these people. I'm sick of them.

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    Reviewed Sept. 23, 2008

    I sent an envelope /Certified mail on 09/09/2008 from the US POST OFFICE -DENISON, TX to MIAMI, FL 33154. The Postman who did the delivery in Miami of this envelope possible went to the wrong house leaving the slip paper in the wrong address. This envelope was sent to my Travel Agent. I had in those envelopes payments for my parents tickets they were coming from South America for my wedding. After a week my travel Agent calls me and told me that she never got that envelope and she will have to cancel my parents flight what she did.

    I did call many times those numbers and nobody can give me any answer where my envelope is until now 09/22/2008. The office from Denison,Tx said that envelope is already in Miami we just need to go in the Post office in Miami, 33154 with the tracking number because they have over there my envelope but the lady from the Travel Agent she already went in all the post Office around Miami and what everyone say is the tracking number doesnt exist and is not any envelope over there. I need to know and I want back the envelope with the checks on it because I will not rest until this get solve.

    My consequences were; almost two weeks of stress, lost my parents tickets, paid $60.00 to cancel my checks and $32.00 to sent again those checks but this time for Fedex. I would like the reimburse of my checks cancel $60.00.

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    Reviewed Sept. 22, 2008

    On the 9th Sept 2008, I mailed out a chq to PA with delivery confirmation. It contained a single chq for a large size amt ($30K+). After more than a week, the recepient had still not rcvd the chq. And on 20th Sept (Sat), I rcvd in my box, an USPS envelope with a large window that contained my partially 'chewed' up envelope. Just over half the envelope was completely destroyed; the chq is missing.

    Since I had the return address, the USPS delivered the mail back to me. We will try to address this with USPS. But seeing the complaints I doubt if there is any recourse. This note was an FYI about USPS service & not to rely on them for getting valuable stuff across.

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    Reviewed Sept. 20, 2008

    Last December I received an empty box, from the US Post Office, that was to have an art knife in it that I had ordered for a customer. It was sent from Germany by Deutsch Post. I had paid $8,000 for the knife. The Post Master in my town (Paia, HI) wrote out an affidavit stating that the box was missing the contents upon arrival at his post office.

    I sent the box, pictures of the knife, and all requested information to a Mr John Watanabe in Honolulu at the Inspector General's office, as Mr Watanabe had requested the information and the original box. I have sent a letter to Mr Watanabe with a self addressed and stamped envelope, every month for 5 months and he never replies. I am at a loss as to what to do. Any advice or help would be appreciated greatly.

    I had an order for this Art Knife and paid $8,000 for it but now I am out the money. If I can get a letter stating that the knife was missing before coming to the US, it is insured for 5,000 euros. Mr Watanabe never replies to my request for such a letter.

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    Reviewed Sept. 19, 2008

    These are brand new apartments I have just moved into. There seems to be some confusion with ALL of the residents here about their correct mailing address. Each complex is Lettered, such as A,B,C, etc. Following the letter is a numbered apartment. We were all given out correct addresses when we moved in. But apparently it is an inconvenience to the post office to recognize letters. I received a letter saying I would no longer receive my mail if I didn't change my apartment from H-11 to 811 because it is to inconvenient for her to figure it out.

    Unfortunately there is no such building or address that goes by 811. Also if there were a 911 emergency, the paramedics and fire personnel would be unable to locate my correct address due to their laziness. The fire department or EMS services would be unable to locate the correct building or number for that matter. I also don't like being threatened of my mail no longer being delivered.

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    Reviewed Sept. 19, 2008

    I orginally sent two packages on 9/13/2008 one priority mail with sign. confirmation to Chicago IL 60630. The package shows it is sitting in the chicago office and when I called they assured me it would be delievered on 9/15/2008. The package does not show delievered and I registered on line for email confirmation for this package and I still don't have it through my email.

    The second package was to be expressed mail to be delievered by Mon. 12noon 9/15/08. This package was nevered delievered to Springfield IL 62791. I requested sign. confirmation with this package also. As of 9/19/08 It showes it was delievered somewhere other than where it was to be delievered. The problem did not originate with the USPs that handles packages within IL. It started with Gary service who delayed my package for a week.

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    Reviewed Sept. 19, 2008

    Surprise, after sending mail Priority Service and asking why it has yet to be delivered (With a Delievery Confirmation Receipt) I'm told it could take up to six days, they can not track, and they will do nothing until six days expire. This is not what USPS advertises. In in fact I was told that Priority is no faster than first class even though it cost 12X more. Great system. Now I no why UPS and Fedex do well.

    Important mail which can not be tracked causing a lack of confidence in the recepiants belief in completing the agreed upon transaction

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    Reviewed Sept. 18, 2008

    The following MISSING ITEM item was confirmed delivered by the USPS: Delivered According to the post office, this item was delivered at 10:07 AM on September 11, 2008 in NORTH HOLLYWOOD, CA 91605. I never received this item. It was NOT delivered, because I looked for it every day since I ordered it.

    I called the Laurel Canyon Annex and spoke to Arnold. He promised to speak to his carrier and call back but has not called me back. I have called him 5 times so far, and he has not been able to give me any information about my missing article. He tells me he has to speak to his carrier, but his carrier returns to the post office between 4 and 6, but Arnold goes home at 3:30!!!!!This means he can NEVER talk to his carrier!!!!! My mailbox delivery access is from the sidewalk, but I take the mail out of the mailbox from behind my locked fence. The mailbox is quite large, and must be opened with a key. No one has the key to the mailbox other than my husband and myself. My gates are always locked. I haven't received notice about any package not fitting in the mailbox. I live in a single family house, not a condo or an apartment. There is no one on my property who has ever seen that package. Both my husband and I have been expecting and looking out for it since I ordered it, and neither of us has seen it.

    I paid $38.00 for this item, so if I don't receive it, I am out $38.00.

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    Reviewed Sept. 18, 2008

    I received a package from Ann Arbor, MI which was sent out on 9-12-08, received by the St. Petersburg, FL USPS on 9-17-08. The package had a note on it that said Package received empty, stamped by the USPS. The box was minimally damaged on the bottom, but the top of the box had been cut open, all the way open. The box flaps were gone.

    When I contacted the USPS, they told me that without insurance, they were not held liable. The box had obvious indications of theft. How can the USPS not be held responsible for a theft while a package is in their possession? I was receiving invaluable items that cannot be replaced. There needs to be some recourse for the actions of the USPS. Why is the shipper required to pay additional fees to ensure the safety of their package? And because the shipper neglected to pay additional for insurance, I am to suffer the consequences of the USPS's negligence?

    I have lost invaluable photos that cannot be replaced as well as an autographed book that cannot be replaced. Other items were taken of less emotional value as well.

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    Reviewed Sept. 17, 2008

    receiving mail at physical address when i have had a po box for four years same po box, i have to every three months go into manteca post office and do a change of address because the mail keep coming to my phsical address. i dont know why they keep doing this. i pay for a pobox i think they should see that and not send mail to my house i have it sent my pobox for many reason. im a peace officer and do not want a inmate getting my address. i have concat post offices in manteca and call the usps, they will not help me with this. please help me or call me and let me know what i can do about this problem asap thanks

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    Reviewed Sept. 17, 2008

    For the past 9 years since we moved from Northern California, to Camp Verde, we have had 4 of the California State Fund checks lost in space somewhere, NEVER to be found. 15 times as of today that checks have been late because of a 'holiday'. New checks have had to be reissued because THIS IS OUR INCOME. IT IS FIXED income, and our payment are budgeted out per pay period. This has become increasingly frustrating every year! I have received letters and phone calls trying to blame State Comp (Fund) or the bank, etc.

    The check from State Fund are sent out 'automatically' by computer - they don't have the capability to do 'electronic deposit', so it has to come through the mail. The day the bank gets the check they deposit it. The payments begin coming in from the 18th of each month to the 6th of each month. 2 weeks ago - on Monday, Wednesday, and Friday, I picked up payments. EACH ENVELOPE WAS STAMPED SEPTEMBER 3rd. How is that possible. Logic would tell you that on 3 different days there would be at least one with a different 'stamp' date. THIS IS OUR INCOME!

    We are extremely frustrated that this has happened so many times in these 9 years. There has not been an acceptable explanation ever given. All that has happened is that 'blame' is passed. IT IS NOT STATE FUND, and IT IS NOT THE BANK. Who does that leave? The check is out there AGAIN is space somewhere. [They] keep raising the cost of stamps, etc., and yet the system [is bad]!

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    Reviewed Sept. 17, 2008

    Over the past saeveral years, I have not received some mail on time. Several of the same bills never make it to my home address. This has cost me hundreds if not thousands of dollars for late fees and penalties. Recently I received a call on a delinquent gas card account which ended up going to collections and against my good credit ratings. After spending hours on the phone trying to get to the bottum of this, I was told that notices were mailed and we did not respond. This situation is one I wish not to be in and would have taken care of the problem had I known, but no mail ever reached our address.

    We have since moved and the problem continues. All dedtors have our correct information and state they mail out the bills on time. I am stuck at the end of this viscious circle paying the price. There must be some where for the tax paying citizens to turn to investigate and solve these costly problems. I have since put most of my bills on an electronic notification and pay plan but there are some that are unable to do so or if my computer goes down so does my payment ability. Please help with your advise or direction. My contact with the local postmaster was very useless as they claim 99.8 percent perfect rating for their office. Where do we turn?

    Hundreds of dollars in late fees and penalties. Two black marks against an almost perfect credit rating that will now cost me more in increased interest as a bad credit risk.

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    Reviewed Sept. 17, 2008

    I am a seller on both eBay and Amazon.com and i use USPS Priority Mail for most of my shipping. I have never has a problem with USPS until now. On 0911 8 I sent a package containing an mp3 player to an amazon customer in Miami, FL via Priority mail. The eta was 2-3 days, but for some reason after i sent it from North Carolina, it went to Maine! then after going to Maine it went back to Florida. It took 6 days to arrive and i know i will have complaints from my customer!

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    Reviewed Sept. 16, 2008

    My husband had just had surgery and I was very ill so our mail piled up a little bit in it's mailbox. There was still room since our daughter looked in the mailbox just the day before the inccident. She was too small to carry it home all by herself. The next day I hobbled out to the mailbox which is in a common area. I found a notice that stated that the carrier (it's never the same one) has put in a resident has moved for our whole family and that ALL of our mail would be sent back to the senders!

    When my husband went down to the Post Office today the lady behind the window sheepishly told him that there was a new Postmaster that made a new rule. She said that the carriers were told that if it even looks like the mail has been in peoples boxes for about 10 days to put in a moved status for that mailbox and have all mail sent back to the senders! My husband asked why wasn't the mail being held at the post office and she told him the reasoning the Postmaster gave to the workers was that there was no room. I'm am SO MAD! Now all of our bills, my disability check, my husbands workers' comp. check and everything else is put on notice that we don't live at our address any longer!

    Now ALL of our bills will be late, our tax bill will NOT be re-sent since the county will only send ONE, our checks will be late so we won't be able to EAT or buy gas, and when we can ever figure out who we owe since there are AO many bills it's going to take a VERY LONG time to straighten out our address problem. We don't even know who sent what!

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    Reviewed Sept. 16, 2008

    I am a new seller on ebay, and atleast 20% of my items sent through the local post office are being received severely damaged. I am appalled and horrified. I have lost hundreds of dollars worth of merchandise and am humiliated as an ebay seller.

    I have had to refund the total amount of money plus shipping and handling on the items won. What else could I do? And have had to apologize profusely to my buyers and reassure them that this is not a habit of mine-sending broken merchandise.

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    Reviewed Sept. 16, 2008

    My 83 year old mother in Texas required me to send important and timely paperwork. I mailed the paperwork via USPS Priority mail in a standard flat rate Priority Mailer. It took over 10 business days for this package to arrive at my mother's address.

    Fortunately the business that required this info was kind enough to accept the delay, but only after several expensive long-distance calls to explain the matter.

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    Reviewed Sept. 16, 2008

    I have not received mail in 5 days due to work being done on the route I live on. When I called the post office to complain, I was told I could pick up my mail there. First of all I work 8:00am to 5:00pm and the post office is closed. Second I do not feel that it is my place to pick up my mail when I have a mail box and a mail carrier who is being paid to deliver my mail, but she doesn't want to get out of her car and take two steps to put my mail in my box. I am expecting very important documents to come to my address, but it seems that since the mail carrier won't deliver my mail, its going to be imposssible for me to receive my mail.

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    Reviewed Sept. 14, 2008

    A package was sent to me via Priority Mail. I received a Sorry we missed you! form with an intentionally truncated Article Number. I called the Rego Park Post Office phone number on the slip, got no response. I tried for days. I finally had time to go to the branch, found it is Closed for renovation from July through Oct and the partially obstructed sign instructed us to To to one of the following three locations to pick up your package.

    I called the main USPS number and was told by the customer service person that without a complete Article Number, they couldn't do anything for me. I asked for her supervisor and got the same feedback. I am not happy that our Postman took the liberty to save a few nanoseconds by truncating the tracking number on my delivery slip. I am also not happy that the USPS could not offer any help, other than to visit the three nearest branches to see if my package may be there.

    Unfortunately, I need to tell the sender they will be receiving the package back from USPS since they failed miserably to deliver, and since their delivery notification process is fundamentally flawed. I will ask the sender to ship using a more reliable provider (UPS or FedEx), even if it costs a few dollars more. You get what you pay for. I will also send a copy of this email to the sender so he can refuse/reverse payment for the failed delivery. I'm also going to file a formal complaint so (hopefully) the USPS management will figure out where the process broke (c'mon, sending recipients on a wild goose chase?), and fix it.

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    Reviewed Sept. 13, 2008

    This is about the 6 time this has happened to me regarding the US Postal Service. I live in Colorado and my parents live in Florida, so for holidays or birthdays I usually send a birthday card with a couple of photos of our family. That's it, no money and no gift cards are in it. A couple of times, my mom has said that it has been ripped open when she's received it with a note saying that this was the condition it was received in from her post office. I started putting the photos in the special photo mailer envelopes and putting the extra postage on it, now she doesn't receive it at all!

    This is definitely theft. My theory is that the postal worker perpetrator thinks that because it's a bit heavier that there may be a gift card or something he/she can steal. I always drop off my mail at the post office drop box and I have never had an issues when I mail my bills or receiving items from anywhere else. I will not use them anymore for personal mail!

    Lost cards and photos sent to my parents -- not a lot of money but definitely will NOT rely on the USPS any longer since they are stealing and opening heavier envelopes/packages.

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    Reviewed Sept. 13, 2008

    On Friday, 9/5/08 I submitted a change of address on-line. Changing from FL 33573 to VA Beach, VA 23454. The new owners at the FL address called to say that my mail was still coming to that address and the postal delivery person would not leave their mail because they did not have a change of address from me. I am not receiving mail at my new address. I have resubmitted an on-line change of address.

    Getting phone calls from new owner because the mail man would not leave her mail. Not getting my mail could result in late charges on bills, etc. or cause missed opportunities.

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    Reviewed Sept. 12, 2008

    My self and my street neighbors are having long term problems with mail delivery from Owings Maryland at our street in Owings Md 20736. So far, they has complained six times in person to the local postmaster and I have been there three times over the past several months.

    Problem... mail delivery by the street carrier which results in formal MVA vital mail and bills or credit cards never making it to our homes. It has cost me much pain and several late fees from bills that never arrive. I have also had to cancel three credit cards and this week the state of MD is now on my case for failing to get my vehicle inspected IAW state law. The more we complain, the more mail gets Lost....

    I now believe the local supervisor can not resolve this problem alone and worse, complaints result in more lost mail... I have lost nearly two hundred dollars in late fees. This has to stop and only the higher ups can seem to investigate and solve this problem. Some one needs to lose their job and the Owning Md office needs a careful audit. I can offer you proof as to the losses and I do not know anyone else to call on for help. I am retired and do not need this financial loss nor the attendant pain. Help.

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    Reviewed Sept. 12, 2008

    My dog nickie was home asleep behind my front door which is a wrought iron door that is bolted shut when the mailman came up the stair to put the mail in the mail slot on the wall on the right side. Nickie started to bark at the mailman and the mailman took out the dog repellent and sprayed nickie in the eyes. He left in such a hurry that he dropped the pepper spray in the bushes in the front door.

    Nickie was in her house behind a bolted locked wrought iron door. She is a medium size black sheaperd and all she did wrong was to bark at the mailman and she got sprayed. This is animal cruelty.

    my dog had to go to the vet for medication and the chemical has caused chronic irritation to both her eyes and she needs further treatment now.

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    Reviewed Sept. 11, 2008

    My child support checks come from the USPS involuntary deduction unit due to the fact that my ex-husband is a postal worker. It says in the front USPS priority mail this is the third time in the past six weeks that someone who lives on another block has had to bring me my checks because it's left in his mailbox. The first one he found open in his mailbox and returned it to me.

    I have complained to my post office and they just ignore the situation. On the statement attached to the check is my ex-husbands full name and social security number which could be used for identity theft. I have to wait a week until i'm able to have the check stopped and reissued and then wait two more weeks until i would receive another one. But my main concern is identity theft.

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    Reviewed Sept. 11, 2008

    I was vititing family in Indiana and needed to mail some letters home, and a package to my grandkids in Tn,i happen to pass a post office while riding around with my parents looking at houses. This women was rude, and hateful when i was asking about the cost. i ask for a book of stamps and she didnt have any, as a gentelmen told me its like that alot with this women. Of all places that wouldnt have stamps you would think a post office would.

    I truly hope she gets some training in customer service, i wont ever go back there. I didnt mail my items there she wouldnt give me a stright answer on the cost. I pray that the people that have to go there have a better experence than i did. this happen on the Tuesday after Labor day. thank you

    lost my bussiness as far as sending items from Ind, i mail my thing through UPS service.

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    Reviewed Sept. 11, 2008

    Getting mail derlivered to my address form someone that does not live here. Receiving books and letter. Is this a scam? Who do I report it to?

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    Reviewed Sept. 11, 2008

    I told the USPS to hold my mail and deliver after one week. NO mail. Everbody on holiday. No answers Call back in 2 weeks

    I have bills in and out. Where is my mail ?

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    Reviewed Sept. 10, 2008

    No mail delivery/pick up since Monday 9/8/08. I live on a small road where this week they are repaving the road. We were not notified of the roadwork. There are approximately 7 or 8 houses on this road, all on one side--the other side of the street is woodland. I finally called the Harrisville P.O. today, and the girl was very curt, not letting me finish my question about the lack of service. She said the mail carrier couldn't get access to the post box, and that the supervisor was out checking on the condition of the road and to call back in an hour.

    I was just checking and there is still no obstruction to my box, and still no evidence of mail delivery. I have spoken to a man on the road crew, and they have not been on the road 24/7, they have been working in stages, and at no time has there been equipment or paving materials blocking my mailbox. What happened to rain/sleet/snow? Is it illegal not to deliver mail? No one on the street has been contacted by the post office regarding interruption of service. I have already tried to get some type of answer or satisfaction from the local P.O. and also by the USPS complaint form via email. I'm furious.

    We had outgoing mail on Monday, 9/8/08, and it was our mortgage payment---it was not picked up, and we haven't received any other delivery of bills that are due. We send our payments in early, but rather than to chance another lost day we decided to pay online and there is a fee associated with that.

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    Reviewed Sept. 9, 2008

    The last time I was subjected to discrimination, I documented it (USPS receipts, etc.). IMMEDIATE PROBLEM is that there is no way to file a complaint. Inspectors only review theft/fraud issues.

    Must go to another post office to avoid problems, precluded from having a P.O. Box (that was a disaster and waste of money).

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    USPS Company Information

    Company Name:
    USPS
    Year Founded:
    1775
    City:
    Washington
    State/Province:
    DC
    Country:
    United States
    Website:
    www.usps.com