USPS Reviews

I had a couple of old already used Priority boxes, instead of throwing away I cut them down to fit what I was shipping and turned it inside out. The postal worker noticed small strip of red and asked if I used a priority box. I said yes it was an already used box (twice) and I cut it down and turned inside out. She would not accept. The moral of this story is like all else...everything is a lie. Recycle, green, save whales, ozone, rainforest. **. IT'S ABOUT $$. They would rather fill holes full of garbage rather than not being able to squeeze every last cent possible!!

I PD $ 9.65 for a package to be delivered to me & it wasn't. I live in a 12 story bldg & am in apt. **, we have a security desk that has RESIDENTS (senior citizens) volunteer 2 hours a ** every day there. The post office has been leaving packages there for a while now but the residents are starting to give the packages to the wrong people! I am very ill with 5 diseases & don't get down to the security desk every day, as a matter of fact I only get down about every 4 days. When I called to request my packages be brought to me & ask for a refund of $9.65 because it was not delivered to my door they told me no. Please help me with this I tried to contact the boss of Jim ** but not luck he will not answer the phone. There is more to this story. They tell me now they will leave my packages at the post office for me to come & get I will not deliver!

I have had five pieces of mail that were mailed from my office, stamped with a meter, that have NEVER been delivered. To this point, I have paid $80 in late fees to various companies (AT&T, mini-warehouse, Old Navy, sewage utility bill, Honda Finance). I am NEVER late paying my bills, two of these bills were going locally and were mailed about two weeks ago, my AT&T was mailed 2 1/2 months ago and none of these has reached their destination to this point. I have contacted the US Postal Service four times and was told I would receive a call back and have not received a call yet.

DO your readers know that the U.S. Postal Service is not responsible for parcel packages sent through them? They lost a $1200.00 package I sent to an E-Bay customer who did not take advantage of insurance options and the post office sent the package to dead mail one day after my sending it and after five months and I threatening to sue for breach of contract they replied with "As information, the U.S.Postal Service is excluded by federal law from liability for any claim arising out of loss, miscarriage, or negligent transmission of letters or postal matter". I believe that as many customers as possible should be advised of this and consider other carriers.

Well i mail two flat rate boxes to my mom in puerto rico and only one got there, and it's been more than 15 days and no sight of the other box. I think i got ripped off. Can you help me?

Called in May to get a mailbox on CR. Post office continued to tell me that they were working on it. After calling them every week, because they kept telling me to wait one more week, in August, I was told I could put the mailbox on the highway for "now". I was never told to fill out a form to have a mailbox placed on my county road. Carol, the post master, asked me to fill one out. I completed that day and returned it the first week in Sept. Now one person says it has been approved while another tells me that it hasn't been approved by Dallas office. I gave them 3 weeks before I called back today, 10-22-08. I was hung up on Laura ** and when I called back to get another number for Dallas office, I was told there is no number to call. To this day, no mailbox and still don't feel any closer to getting one.

I sent a package priority mail through the USPS expecting it to arrive 2-5 days afterwards. Well, that was on September 22, 2008 and it is now October 22, 2008, so I went by the post office here in my town and asked if there is a form for "lost" packages. I was sadly informed that there is no such thing. The clerk told me that it isn't their problem that the package didn't get to the sendee, but if I had bought insurance then they would refund me the "lost" item's claimed worth. Since when are we not responsible for the services that we supposedly provide? You get faulty service at the doctor's office, you sue and get reimbursement. Why is the government exempt from this part of the system, but everyone else held to it? All I want is refunded for the item, but will even settle for a refund in the shipping that never took place.

My parents have been sending me letters from home (Short Gap, WV) and I have never had trouble getting them the next day and for some reason, I did not receive the last one. It was sent on Friday, October 17th and usually I receive it the next day, but I have been waiting for it and it has yet to be delivered. It is very important that I receive these letters.

This year I have lost 5 packages mailing international, I still have receipt of 3 out of 5. I have lost receipts of the ones sent to Australia and Germany. The online information of the two packages sent to Canada on August 27, 2008 and Oct. 1, 2008 showed that "your item was accepted in ...", but do not track the items further.

In June of 2008, my hospital called me about a bill I had not paid. I informed them that I had not received a bill. They stated that the bill was returned to them. I gave them my address and they stated that the address I gave them is the address they sent it to. I asked that they send the bill again. I then informed my post office of my name and my address and asked them to please refrain from returning mail sent to me without my consent. I then began to receive mail again. Though, I did not know or had no way of knowing if mail was still being returned to the senders of my mail. Then today, October 21, 2008, I called the Department of Licensing office that was supposed to send me my license plate tabs for my car. They stated that they sent the tabs but they were returned to their office.

I have an account with USPS and do a lot of online shipping with carrier pickup. I packed and insured an expensive piece of Daum crystal using a pristine and rigid box that had no imperfections. The crystal was packed using lots of bubble wrap and the ends were reinforced using stiff cardboard so there would be no shifting of the item during transit. The vase was shipped to an officer at a US Air Force base in Egypt. I was notified by the recipient that the box was crushed upon arrival and that the vase had shattered. I then called the US Postal service to inquire into the protocol for initiating the claims process since the box was shipped to the Middle East. I was instructed to have the box shipped back to my address and to bring it to my local post office where I was to fill out the claims paperwork and leave the parcel for inspection. When the package was returned, the box had visible damage and was crushed on a corner. I took the package to my local USPS and initiated the claims process as instructed.

I was serving in Iraq late last year. I purchased a computer from Best Buy in Sept-Oct 2007 time frame and they didn't ship overseas. So, I had the item shipped to my step-mother. She and my aunt then took the package to the post office and mailed it along with $500 worth of insurance. I never received the computer and returned home in nov. of the same year. I waited a month or so thinking the package would be forwarded to me. I never received and was told that I couldn't claim it through the purchased insurance with the original receipt. I filed a lost mail claim but that was useless. They don't keep track of insurance in their computers, which in my opinion is just another way of screwing the consumer.

We were wondering why the lobby was locked on Monday, 10/13/08, for Columbus Day. It has always been unlocked so we can access our PO boxes. The postmaster stated that if we have an issue, contact Consumer Affairs. I am not the only one complaining, but, maybe the only one submitting a complaint. The Postmaster stated that if they are open the previous Saturday hours, that should serve everyone. I stated that we are a business & not open on Saturday & in the past we were able to access our PO boxes/lobby. Thank you for your time.

I had one of the worst moments this morning in the postal office of Brookline, MA 02446. ** (I guess his name is **) serviced me on my refund using a money order. He asked me to fill out my name and my address on the money order. I did. I waited for at least a few minutes for him to come out. He didn't. I walked away. What I didn't know was that I should stay (He didn't ask me to stay or wait). He chased me out and yelled at me: "Why did you walk away? You have to wait. (He did say so when I was with him.)" Because he was rude. I have to yell back. Bad customer service. Or maybe worse, is that because I look different from him?

It has been three weeks and the United States Post Office (USPS) has not forwarded my mail from Ft Gordon, Augusta Ga to Jacksonville Florida. I gave a two-week change of address form prior to my actual move. There are a lot of important mail including accts, insurance, checkbook etc involved. The Post Office should be held accountable for the inefficient handling of mail.

The US Postal Service is getting horrible. I have several issues.

I shipped a package in Oct 7th, 2008 to CA priority mail. The customer paid $1080 for the package plus $120 for the shipping. The package suppose to be there in 2 to 3 days. As of today, OCT 17th, the package has not arrived yet. The online track and confirm said that the package was accepted on the 7th. Since then no clue where the package at. I'm the sender, and the receiver needs his money back. The USPS is not qualify to take care of your belonging. They even ignore your issue when you call them. I'm a very angry customer and I need to know where the hell is my package at. I don't know why they still in business, I guess, because they belong to the government. Well, they're not worth trust. The Holidays season is coming. I wonder how they will handle all of the packages while they can't handle even in the slow season.

*Packages never delivered!! * Window to pick up parcel is closed about 1 year. Have to waste time in main line. When you get to the window, there is no guarantee they will find it. * *As a result, mail goes back to sender *manager NEVER available, *if you're lucky to get her, only rude answers, refusing resolve problem. *Besides this facts, office always filthy, no clear signs, 1-2 windows open, customers waiting for 40-50 min. *Evidently this office need inspection.

I took a package to the post office and paid $14.95 for guaranteed delivery by 3:00 p.m. the next day to Rockdale, TX, which is only about a 3-hour drive and is very small - less than 5000 people. When my sister, whom I was mailing the package to, got home from work, there was a message on her answering machine from her postal carrier stating that since her mail is delivered in the morning and the package didn't arrive to the post office there in time to be sent with her mail, she would just have to wait until the next day for the delivery... Unless it was dire that she receive the package that day then she could call and request it be delivered. Unfortunately, she gets home from work at around 4:30 and the post office closed at 4:00.

On 9/22/08, the Truckee (Bridge Street) US Post Office lost all outgoing mail. We have had no success with any explanation or information on the situation!! We sent out 54 checks and now have to stop-payment on these checks. The post office will not give us any answers. The cost & time required to contact vendors and resubmit payment. We still do not know what happened to any of our outgoing mail.

I mailed out a small package to my friend in Russia using USPS priority international postage. The cost was $11.95. After almost 30 days of non-delivery, I called USPS twice to inquire whether they can help me locate the package or at least offer an explanation. They blatantly offered none and simply told me that once my package leaves the US, there is nothing that they nor I can do to seek a resolution.

This time it's gone too far. I am continuously getting someone else's mail or they are getting mine. This month, my water bill and my auto insurance payment just disappeared. Last month, my bank statement went to someone else and I received the mortgage paperwork for someone who sold a house 3 streets over. This paperwork has everyone's personal information on it. Everyone down here are complaining about how bad the mail delivery is yet there doesn't seem to be anyone who cares or anything that can be done.

I have ordered 2 dresses from Hong Kong which have yet to be received. They were shipped over a month ago. This is the third package that the mail has lost or mis-delivered that has been shipped to me. The reason I believe that they mis-delivered it is because I constantly get items in the mail that are addressed to a different address, and to be honest if my items were delivered to the wrong address a lot of my neighbors are the type of people who would either keep the item or just throw it away instead of sending it back especially if they opened the packages before reading the address label. All in all with the packages that have not been received I would say I am out about $300.00 that I know of. There have also been baby shower gifts and who knows what else that were never received. This is very frustrating and of course when I have asked the mail service their policy for how to repair this they offer no solutions except they will talk to my carrier and tell them to be more careful. I thought that you had to be able to pass an exam that required being able to read when you take a job at the post office.

Everyone in my block spent the money & labor in order to comply - now to find out we did not have to. But since we now have the boxes on the curb now, that is, where it will be delivered?? I should not have to walk out to curb to pick up any mail, for I am not the one who made the misjudgement. If I do not need the box on my curb then why should I walk out there?

I am not receiving my mail and when I get it, it comes to late for response. I was summoned to serve jury duty for Sept. 30, 2008 and showed up for my duty however I was told after 4 hours of sitting there that I had been excused and a post card was mailed to me on September 22, 2008 from the court house. I never received that post card until October 3, 2008. I was out a day of work, 45 minute drive to and then 45 minute drive back from the court house. The postal master/supervisor said they had no control on the speediness of delivery.

Ever since moving down to Washington, Utah from Layton, Utah, my mail delivery has become a nightmare. Yesterday, a check that I wrote to the local power company barely arrived in time to keep my utilities from being shut off. I mailed the check on 10/3/2008. Did not arrive at the power company until 10/9/2008. I had to call every day to see if they had received the check. Unbeknownst to me, the power company sent me a threatening letter that arrived on 10/4/2008 to shut my power off. Do you know how far it is to drive to the utility company, probably six miles. Had I known how ridiculous the mail system has become, I would have taken the check to them. Not only these kind of things happen, but none of the free awards that I get by way of flyers have suddenly quit coming.

I lost a package which my mother bought from out of country for my son's birthday gift from eBay. The seller sent it via priority mail and USPS tracking record showed that it is delivered which is not true. I followed up with the USPS office a couple of times (Usually, I called them since there was no call back as promised) and they said that there is nothing they could do about it.

I am a disabled senior citizen and live in a retirement apartment building in Pasadena, CA 91105. I do most of my shopping online and have the packages delivered. Every time I have a package, the postman leaves me a mailbox notice, instead of using the phone system in the building to ask me to come down and pick up my package. I realize it is way too much to expect him to actually bring it upstairs. However, I have been home every day this week, and my packages are still at the post office and he has made NO effort to contact me or deliver my packages. He left me another pick up notice. I think that this discrimination against the elderly and disabled and will NOT have a problem filing a complaint against this post office with an attorney. This is still America and I believe the law provides penalties for age discrimination. What can I do to get this person to deliver my mail in an appropriate manner to which I am entitled???

Our local postal service here is always closed. We need someone here that will take their job seriously. Our post office is always closed. People need to receive mail, pay bills on time. It can't be done here. When there is nobody here to sort mail, etc... Please, help our local community.

On 9-29-08, I mailed a letter from Ann **, Michigan to St. Thomas, US Virgin Islands by Priority Mail under the representation that it would arrive in 3 to 4 days. On 10-6-08, I learned that the letter had not been delivered to its destination. I tracked the letter only to learn that it had been delivered to the Miami post office on 9-30-8 and was still in that office! I was then told that I needed to call the post office in Miami to complain and inquire as to why the letter had not been sent to the VI. Not having all day to deal with automated machines, I complained by e-mail. I was then informed on 10-7-08 that they had just sent the letter to the VI.

The USPS has now lost 4 pieces of my mail in the last year. In December 2007, I was sent a contract c/o of my son in Davis California, and it never arrived. Between December 25, 2007 and January 1, 2008, I mailed a deposit to my bank locally using the mailbox at 23rd and Fairmont Avenue 55414 and the checks never arrived. Wells Fargo informed me that a number of their pieces of mail did not arrive. My renters had to cancel and reissue checks. One set of renters mailed me checks on October 1, 2008 and today, October 7, 2008 they have still not arrived. Another group mailed their checks October 3, 2008 and today on the 7th they have not yet arrived. This is an outrage. We pay for a service and it is unreliable. They increase fares, slow down the mail, and lose a certain percentage of it. Something has to be done.

Haven't received mail in a few days. I noticed we have a new mailman. I saw him driving around like he was lost, didn't know what he was doing. I couldn't yell for him. He was a few blocks away. Why don't they have a guy that know the area really good teach him the route?

On Sept 22, 2008, my confirmation number states that my package was delivered to my house. It definitely wasn't delivered. Everyone I called was totally NOT helpful. They said I just have to take a loss. Why do I take a loss? It states it’s delivered when it wasn’t. It’s obviously been stolen, by a postal worker. I have lived at this same address for 30 years and never ever had a package stolen from my mailbox. I am out 35.00.

I am complaining because I don't receive my Netflix DVDs for which I have been a customer to for years. When I moved to this address I just don't receive them! Netflix mails them out but I don't receive them. What's so odd to me is that Netflix receives the DVDs back as soon as they send them out. This is extremely frustrating. When I spoke to the post office about this they could of cared less and had no concern to my problem. I am going to cancel my subscription with Netflix because why pay for a service when USPS doesn't deliver them to me. Another complaint I have about my local post office is that they are so late in delivering the mail. The mail here arrives between 5pm-7pm! The mail carrier is always in such a hurry and will ignore you and take off if you attempt to ask her or him a question. This is the worst USPS service I have ever encountered!!!

The United States Postal Service continually loses mail. Their service is terrible in Bloomington, Illinois. We have a Post Office Box and a mail box on the street for our mail. Earlier this year we had approximately 20 checks that were missing from our customers. I called the Post Office twice asking for specific mail giving the post office details of date mailed and from what post office. The missing mail was delivered all on the same date over three weeks from when delivery should have occurred. These checks were now a month old!!

Shipped a package to my daughter at her college in D.C. on 9/15 via USPS priority mail. As of today, 10/6, she has not received it. Did not have a tracking number or insurance and the package contained her senior year yearbook, expensive medication, and various other odds and ends. The Bel-Air post office keeps assuring me it will eventually show up either with her or be returned to me. Even called the DC post office who took all the information down and seemed very willing to try and help me out. Haven't heard anything yet. Called the 1-800 and they say the Bel-Air post office will investigate. I don't hold out much hope with that.

This not what happened, still happening. The postman at my area is switching my mail from 2nd apartment and 1st apartment. Not only that he/she put the mail even in other houses. This was found out recently due to my neighbor giving me my overdue bill from finding it in their mailbox. This should not be tolerated. Our family have been wondering why we are being charged late fee on telephone bills and credit card bill. We also lost packages from Amazon that we ordered. We have tried to tell the mailman about issue politely but he or sometime different mail man will tell us to write our names on the mailbox. Why should we do this? This is violation of our privacy. Now hackers will know our address. Please do take care of this issues. This has been going on since 2005 when we move in to this house.

A company that sent me some textbooks in error mailed me a return postage sticker so I could return the books in the original box. The postmaster refused to accept the box, saying it had old postage on it. The book company printed the postage on September 26, 2008, sent it to me by mail, and I took it to the PO on October 1, 2008, so the postage was less than a week old! I refused to take it back; she threatened to call the police. I told her I'd call my attorney and the local media while I waited for the cops to arrive. She reconsidered and accepted my box. She said she was protecting the integrity of the post office. Trying to force someone to pay twice. Sounds like simple old-fashioned stealing to me!

I tried to track an overnight delivery package by calling in. I asked to track the package and would like to hold the package at the post office so that the receiver can pick it up. The postal employee gave me answers but none of them were any different from the tracking website. I told her that I need more help. She told me to hold and then forwarded me to a Spanish speaker staff. This intentional action seemed like she wanted to get rid of me and this will be a method that they will use over and over again.

I have written many letters, and made many phone calls since June 16, 2008 seeking USPS to deliver my business mails to my new legal office space on street level. On September 19, 2008 Kiwanni of USPS informed me that I should expect my business mails to my office next day. On September 22, Mr Eric, my regular mail man come in to my office said that it would take the USPS office one week to sort the label, and the mails would begin delivering to my office. He continue delivers my business mails to the building hallway mail box. Today, October 3, one of the USPS staff member took some pictures from the building. She said the USPS would not deliver my business mails to my legal retail office, but to the hallway mail box.

I mailed a package from USPS office in Alhambra, CA to Vernon, NJ. They said that it would arrive in 6 days regular mail for $6.67. I paid for delivery confirmation receipt which was $.75 more so I could track the package. Today, I received notice that package had not arrived. I tracked it and notice that the package went from the USPS in Alhambra, CA to Bell, CA on the same day and it has been sitting there for 7 days. I spoke to Mark, Supervisor to determine if he could check on it or determine why it has been sitting in the same place for 7 days. He said that he was not able to help me and that packages could take from 2-9 days to be delivered. I told him that they told me that it would be 6 days and he disputed with me and said that he could not do anything and that after 14 days then I could call them and they would try to determine what occurred.

Improper mail delivery by particular mail carrier and intentional mail mutilation. Multiple complaints to the post office administration without results.

A package was said to have been attempted to be delivered on Sept. 15. A notice was said to have been left for me to pick up package at the post office. I did not get the notice and when I went to the post office a few days later they had misplaced it. Today is Oct. 2 and I still have not received it. They admit that it was misplaced in their post office.

Time and time again since I recently moved here I have received packages back that state "postage due" when in fact there is NO postage due. Today is the last time! Today I received a package back stating that .33 was due. I run a business and my customers need to get their purchases in a timely fashion. I get the package today and it weighs LESS than ONE ounce. It is a non scannable package so it requires .83 as opposed to a .42 cent stamp on a card or letter. There were 2 stamps totaling .86, .03 more than what was supposed to be on there.

I had a mailbox service. Without notice it left the shopping center. I tried to make a change of address to the post office. It said it won't forward mail from those mail services. I tried to individually contact all my people and my bank said the post office would not 'recognize' my address. There are hundreds of people who live in this complex. I have no way to receive mail now.

I sent a package to a verified good address via USPS Priority Mail. Rather than deliver the package as adressed to a residential property, it was taken to a pick up point. The addressee didn't know where this was, and now the package has been sent back to me. The Postal Clerk Jenifer K. at customer service said that priority mail is not a guaranteed service and no refunds are possible.

I sent a package to a verified good address via USPS Priority Mail. Rather than deliver the package as adressed to a residential property, it was taken to a "pick up point." The addressee didn't know where this was, and now the package has been sent back to me. The Postal Clerk "Jenifer K." at customer service said that priority mail is not a guaranteed service and no refunds are possible.

When we get a certified package we never have time to run out to the [mailman] because one our mailbox is on the other side of our yard so it takes a while and two he don't give us but 2 seconds to get to him after he honks the horn! so if we don't go fast enough for him he just leaves!

Ok i have had NO mail what so ever no bills nothing and we normally get atleast one letter a day. and for 3 weeks now have had NOTHING! why hasn't the mail been coming? i haven't even seen the mail guy go by all these 3 weeks and none of my neighbors have had mail either?

I have lived at the above address for three and a half years with my 12 year old Golden Retriever who is also a service dog. My house is surrounded by a large fence. Until last week I have never had a problem with my mail, when I had several days where no mail appeared. Then all of a sudden I had an overflowing mail box, which seemed strange. I work from home and had seen the mail truck every day and thought I probably just didn't have any mail that week. I often leave my front door open and my old, slow moving dog sits in the garden.

I live in the City of Waddell, and I continue to have issues with receipt of my mail. At least, once a month I am taking my neighbors' mail to them that was misplaced, and/or vice versa. On Wednesday (9/24/08) I received three letters in the mail stamped for delivery by the USPS on 7/3/08 (almost three months late). One letter was junk mail, the second a bill, and the third a Camera Ticket requesting my response by 7/29/08. The bill was no issue because I pay my bills on line.

On January 23, 2007, after approximately six years residing at this address, I started having problem with my Postal Carrier. These issues have included missing mail, failure to deliver mail, mail thrown outside, and frivilous complaints. It became obvious that there was a personal issue. The only way that I could have had contact with, or have known this individual was through my job.

We continue to have issues with our mail delivery. We were suppose to receive an envelope overnight and we finally received it 3 days later after having to call the Lakewood post office to find out where it was. They had it there and were about to return it to sender since we had not picked it up. Our mail carrier never left notice that we had something to be picked up.

9/15/08, check mailed to me from Cafepress in CA, 9/18/08 check mailed to me from Lincoln, NE for insurance claim. Neither check has yet to arrive. I actually got no mail at all for 5 days! Not even any junk mail. Checked with both companies to insure checks were mailed. I've been getting a check from Cafepress every month for 2 years and it has never been late. The check from Lincoln should have been here in 2 days. It didn't even have to leave the state.

I am getting very tried of my mail not showing up or being returned to sender. I have had many of my bills and catalogs put in my neighbors mail box. There are multiple cataolgs that have yet to appear even though they were ordered over 2 months ago. This has been an on going problem with this carrier. I get NO help from the management at the Wasilla Annex. It appears that they simply don't care about the serve to their customers.

we do not get our mail, we get other peoples mail