USPS Reviews

I used USPS all the time to send my package until February this year when my package didn't reach the destination. After several calls, I find out my package got lost and one lady from customer service suggested me to fill a claim (this was in February, 2011). I called several times after that and every time I received a new claim number, but without any result.

I sent an express mail from Elkhart, Indiana on Tuesday, November 22nd. It was guaranteed to be delivered in Carol Stream, Ill. on November 23rd by noon. It was misrouted to Great Falls, Montana and there is no more information past Wednesday, November 23rd when it was sent out from Great Fall, Montana. What inefficiency! This is a mortgage payment and it is very important that it arrives. Supposedly it is being researched but no one seems to know where it is.

On 11/27/2011 at about 1:30 pm, I was driving north on route 17 near Ramsey, New Jersey. A US Mail tractor trailer ** (I believe license plate was **) going in the right lane in front of me has started changing lanes into the middle lane, while there was a small Honda Civic driving in that lane. The mail driver obviously saw the car. He was deliberately and persistently pushing Civic out of the middle lane and into the left lane, creating very dangerous situation in front of me. Two minutes later, the trailer was in the middle lane while Civic was driving alongside in the left lane. The US Mail driver started squeezing the same Honda Civic by pressing into the left lane. Honda did not have anywhere to go and had to accelerate not to be smashed against the center barrier.

I ordered a phone from eBay to be delivered to my sister in time for her birthday. The postal office marked it delivered but I never received the phone. I called my local branch and although they seemed nice, they also seemed incompetent in handling the situation. They gave me 3 different stories that do not match. The postal guy said he was sure he delivered it, then he said there were other people on the route so he did not have any way of knowing whether it was delivered. The postal manager said the postal guy remembered delivering more than one package even though I only had one package scheduled to deliver. It seems like they will say anything to give you the run around and not accept responsibility.

I will like to know why a first class mail took three days to get there. Where is "there", you are wondering. The mail was sent from Tiverton to Smithfield. I was told it will arrive their next and it didn't. It arrived the 23rd. It was sent out 21 at 2:48pm and arrived In Esmond at 23rd at 12:15pm. Confirmation number is **. The price and the time it reach doesn't add up.

The postal service mail man tried to threaten me and told me he would not deliver my mail because I said I would not take a tenant's mail or sign for it and he lives on the second floor and I a, the first that was not professional for him to say something like that and he work for the government. The mail was trying to be delivered at six p.m. It was unbelievable for him to say he would not deliver my mail or package.I would like him to be told who he works for and how to talk to residents.

I shipped two packages, purchased track and confirm. Over one month later and packages are still undelivered. The first package with tracking number **, accepted on 2011-10-25, 15:49:00, Bowling Green, KY, 42103; dispatched to sort facility, 2011-10-25, 18:10:00, Bowling Green, KY, 42101; processed through USPS Sort Facility, 2011-10-26, 08:32:00, Memphis, TN, 38136; processed through USPS sort facility, 2011-10-28, 13:14:00, Bell Gardens, CA, 90201. It never made out of the sort facility in Bell Gardens, CA. USPS customer service case number **.

I have lived in this house since 1993 and have received mail every day since we moved in. This is the second time within one month that there was no mail delivery. The first time it happened, I called the post office and they said the carrier had an emergency. Aren't there floaters who deliver mail where/when needed? Isn't it an absolute that the mail be delivered? I am not bothering to call about Wednesday's non-delivery. I don't want more excuses.

I have had ongoing mail delivery problems with our carrier for years. I have now reached the breaking point and am done with calling the local district manager to file a complaint with no result, as he has stated that his hands are tied when it comes to reprimanding a union employee. We have had credit card statements given to the wrong house and not given to us until it is past due and gift certificates not delivered.

I sent out my Canadian passport application which had to contain my original Canadian birth certificate. Looking at my tracking number after a month, I realized my application never made it out of Chicago. I went by the post office and the only answer I was given is: "well it looks like it's in Chicago." If they know it's in Chicago, why can't they get it for me? They never advised my even though my address and phone number were on the letter.

There seems to have been a disagreement with a staff person and mailperson. But now the mailperson refuses to deliver to the tenants who reside in this supportive housing environment. They are disabled and USPS will not deliver the mail. If there is a complaint then it should be between the mailperson and the staff but should not affect the tenants who did nothing. When can their mail be delivered again? Every time we call, they keep saying we are on our way to deliver mail and they don't show up. It's been 6 days now.

On September 23, 2011, I dropped off a package at my local Dartmouth post office. The package was sent out first class international mail from the US to Israel. Not being very knowledgeable about international mailing, I asked the clerk to make sure the custom's papers were made out correctly. After he said yes, I left. The buyer of the package contacted eBay on September 20 and opened a case against me for a ‘not received item’. EBay refunded the buyer because I had no tracking no. then I had to pay eBay back. I thought the custom's no. was a tracking no. on the custom's CN-22. I wrote that the contents were a 14k gold bracelet valued at $240 and I wish that the postal clerk had explained to me about the different services that were available to me because of the valuables I was mailing. I would have chosen a safer mailing service with proper tracking and insurance.

I have had several bad experiences with my current postman. Lots of times, my mail never shows, goes to the wrong address, or shows up damaged or open. This happens a lot more when it's the holiday season. In June, I had photos taken and prints were mailed to me Tuesday before Father's Day. They should have been there in 2 days but on Saturday, I went to the PO to ask about them and they said they didn't have it at the building, it was out for delivery. I waited for my mail to show up and when it finally did, my photos were not there. I went back Monday and told them, they still hadn't arrived and all I was told was they would look into it. On Wednesday, they finally arrived, dropped off on my front porch in the pouring rain. It was marked that there were photos inside, but the postman left the envelope in the rain anyway, ruining the prints inside. The PO would do nothing to fix the situation. Today 11/23/11 I received my niece's Christmas present in a box with huge letter's written all over the box "Do not crush! Fragile!". The box looks like the post man jumped up and down on top of it.

The carrier placed our mail into the hands of our neighbor. In a time when credit card fraud is on the rise, identity fraud is at an all time high, and economic conditions are a catastrophe. This is very, very, bad business. These people are entrusted with some of our most valuable information, and need to be held to a higher standard. Slow down, examine the information, use some integrity.

Complaint for Postal office 10458-9992. Clerk Mrs. **, does not even deserve a star. I am appalled over how disrespectful, and how terrible the service, my staff and myself have experienced. I have been a customer here for the past 13 years, for mostly business transactions. This postal office have had the top customer service, unfortunately the clerks retired. Now with fairly new clerks, there is no courtesy, very negative and offensive, and rude! Clerks that don't have a positive attitude, should really reconsider their profession.

Mail is getting lost. I advise anyone who lives in the Capitol Heights area not to use the mailbox on the intersection of Clovis ave. and Heath st. because your mail will get lost or stolen. I almost had my car repossessed due to the dealership not getting my payment. I mailed a money order on time as I always do and the next thing I knew I was a month behind and didn't even know it because my payment never arrived. I went through hell filing a lost claim and it took me over four weeks to get that lost money order refunded by Moneygram. My wife also had three letters that she put in that same mailbox that never got delivered. Now, I don't know what their problem is and they wonder why they are losing money. My wife called the post office to file a complaint but she never received a response.

I sent a manila envelope to California on 11/5, usually when I send an envelope like this at any other post office, they usually seal it up. Well, the lady didn't seal it up and now here it is 11/22, the person has not received the mail and every time I call this post office, the phone is busy and when I do finally get someone, they tell me someone will call me back and, I have 2 case numbers and still nothing has been done. This is very important paperwork, it was sent priority mail and she said it should take 2-3 days. Well it's almost 3 weeks. This is not the first time I have had problems with this post office. I will not be using this office anymore.

For years we have had problems with postal service & Post Master General ranging from: 11/22/11, Postmaster general was rude and hung up, will never return calls and dismisses claims; 11/22/11, leaving electronic package in open bag to fill with rain! Did not even fold the top of the bag over and weight it down. We had several down pours today, the exterior & interior boxes were saturated.

I have been trying to receive a post office money order inquiry. I have applied for and paid for it. Every time I call, they keep telling me it’s in the mail. I have applied for it on November 2nd and call once a week. Can someone please call me? I keep leaving messages everywhere and no one is returning my calls. Thank you.

I am a subscriber to Entertainment Weekly but haven't received an issue in over two weeks. The publisher assures me that they are indeed mailing my periodical and my post office assures me that they are not receiving them. The bottom line is that I am not receiving them. I'd like to know where they are and what I need to do to make sure I receive all of my mail, not just the junk mail.

The Glenridge Station has left our route without a regular postman, since they transferred our competent carrier, Mr. Calvin ** to another route. I have spoken to Mr. ** (Glenridge Station), but still do not have a regular postman. We continue to receive neighbors' mail on a regular basis. Please address this problem and give us some help.

My car got hit by a USPS employee in June. It took until September to find out where to file my claims forms which was at their SF Claims Department. The only response I got from the person in charge, Mr. John ** is how I am in a waiting line. It is now late November and still no signs of getting any compensation for the damages I incurred. This is despite the police accident report stating that the accident was caused by the USPS van.

I have had two important items lost and or stolen due to the negligence of the USPS. I had a box with my child's new clothing supposedly lost and a check for $600 put in the wrong box and cashed because of these idiots. I am a single mom barely making and thanks to them my son gets no Christmas.

Continually dumping addressed and postage paid. Mail for 48 apartments onto floor in entrance ways, causing trip and fire hazards. Tenants are not receiving mail. Trip, fire and safety hazards.

Paid $47 for a $600 guitar to be shipped and it was never delivered. Obviously it was stolen by a USPS employee. Obviously, they don't take their job too seriously. Here's my tracking info. Was supposed to be delivered 11/18/11 and is out for delivery on 11/19/11 and never got to the destination.

My original package was shipped via the FedEx/USPS Smart Post alliance. FedEx delivered my item to the local Post Office in a timely manner. USPS attempted to deliver the package the next day, but I narrowly missed them. I followed the directions on the redelivery card, arranged for delivery the next day, and received an e-mail confirmation of this. After three more days, none of the three tracking numbers associated to the shipment is being accepted by USPS.

3 letters in 2 weeks, have come slit open, with contents removed. One of them had cash in it. I am disabled, and cannot get to the bank, thus my kind grandmother wanted to send me something nice. Obviously the post office is stealing items out of the mail. I called them, 'nothing we can do. It was not our fault'. Yes, the mail stealing fairy is at fault, and they wonder why the USPS is going out of business. Never once has UPS, or Fed Ex ever stolen, or misplaced one of my packages or letters.

I mailed a package for my grandnieces on Oct. 17th. They said it would take 3 days form Victorville, CA to Carson City, NV. It's Nov. 19th, no package. I called the post office in Victorville, I got nothing but busy signal every time I call. Never, never again will I use the USPS except for occasional letters. Even that, I'm not sure if they can handle this.

I mailed a package of books to Germany on September 29 and I was told that it would reach Germany in 7-10 days. After almost 2 months, there is still no sign of my package. The track number says "tracking expired". No kidding, it has been for ages! There is no one who could help me!

When I go into the post office at night to check my mail, there is only two little lights that are on! It is so dark in there I can hardly see to get my mail and it's been like this for at least 5 weeks! This is a safety issue! Someone could fall or get robbed in that dark place!

I sold an iPhone to an overseas buyer and shipped it international first class mail. The USPS never delivered it and eBay refunded the buyer in full. The USPS says that they have no idea where my package is and they have no accountability. I was told that they would not track the package after it left the U.S. There is no recourse for me and I am now out over $200. This is truly criminal. I am out $211. I do not have a phone or the money.

My postal carrier continues to harass me about parking within first 10 and now 15 feet of a cluster mail box that is located on the other side of the sidewalk from the street. I have read the regulations regarding cluster boxes as well as individual boxes. It is clear that he/she is trying to apply the rules for personal boxes, even though there is no way that he/she could park in front of and reach the cluster box.

We didn't get our mail for one week. We never changed addresses. He just assumed that we moved! I spoke to him at the post office, and he said he spoke to some neighbors, and said I'm no longer there! He was talking to me in a rude way. I spent 2 hours trying to take care of this issue, and I still don't know what happened to my mail for a whole week!

I live a half a block from the post office. Just three weeks ago, the mail would come around 1030AM. It's noontime now, and the mail doesn't come until 600-630PM, please explain this to me. Mail is always a day late. My paycheck, medicines, and everything. Did something happen to make these changes come about?

Sept. 2010,carrier rings doorbell and starts walking away. Dogs start barking, two dogs break the front door open (due to faulty latch which was fixed immediately). I start to go after a now running carrier. The carrier maces both dogs (justifiably) and at that point we have regained control of dogs. I notice the carrier bleeding from his knee. I ask him if he got bit, he replied,"Yes". I look at the knee, and it appeared as though he skinned it on the brick wall of the house.

We are not getting our mail if our front door is open because our carrier says she is afraid of our dog. Our storm door is always locked because my dad was wheel chair bound and my Mom is his care giver during the day. We have at home care coming and going like PT and a nurse. My dad is on many medications which come through the mail and our carrier wrote on the package of meds that she would not deliver the mail since the door was open.

I recently ordered a product online to be delivered to my work, since all parcels arrive directly in my office. After two weeks had passed and no package arrived I decided to check the tracking number. The tracking number showed it as being delivered at a time that I would have been in my office. The company I ordered from said there was nothing they could do since the package was marked as delivered. I contacted USPS, but they basically told me that someone at my work signed for it and must have lost it. A month later the company I ordered from contacted me explaining that USPS contacted them and found the shipping label for my package at the bottom of some a sorting barrel. That means they lost my package, but instead of owning up to it they marked it as delivered and knowing I couldn't follow up or dispute.

My mail has been misdelivered for over a year. As a consequence, my mortgage statement was not received and I had to pay a $50.00 late fee. My neighbor’s mail was a mess with carrier as well. The Delaware USPS in San Mateo, CA took the mail carrier off the route for a month - now he is coming back. I am disgusted with their choice to return him but was told it has to do with postal unions. It’s no wonder the postal service is broke and in the process of being bailed out for 2012.

I ordered something off of eBay on 11/9/11, and have yet to receive it. The post office says it was delivered to my house on 11/12/11, yet I was home with my front door open, and no one ever dropped anything off at my door. We have group mailboxes, with bigger boxes for packages, yet he left it at my door? This is the 3rd time it has happened with this delivery man. It also happened in 3/2011. I guess what he wants, or likes, he takes for himself, or gives it to the wrong address.

For the last six months, the mail delivery at my address at Balmoral Club Condominiums in Southfield, MI has been terrible. It is an apartment style condominium, and mail is delivered to wrong boxes, the mailed is folded and swished into the box, and on two occasions, the mailbox was left open. I tried to contact the supervisor for 48076, but to no avail, as the phone is always busy, or if someone answers they say no one is there, and please call back.

I shipped out a small package on the 14th of November thru priority mail from Merced, Ca to sacramento, Ca. They said it' will reach it's destination the next day if not then the following day after. It's been 3 days and my boyfriend haven't received any mail. That's a lost of $50.

I had a package that was sent to me via priority mail will signature confirmation. Late in the day, I went to check my mailbox and sitting in it was a slip saying "Oops, we missed you". No, really? Was I supposed to sit at my mailbox all day so you could get my signature? Lazy mailman, no wonder USPS lost 5 billion dollars last year.

This is absolutely the worst post office in this country. We are literally two blocks from this post office. Each and everyday that we actually get mail (and I say this because if our carrier is off, we don't get any mail at all), our mail is late. Packages that have guaranteed delivery never ever arrive on time. When calling to make inquires regarding the lost mail or the post dates of most mail pieces being over 2-3 weeks old, consumers are received by Ms. T. How this person is still employed is completely stunning. She is so very rude.

This is the second time they totally ** up a delivery. First time cost me $700. This time, $200. I bought something off e-Bay, and the item was undelivered. I talked to a "supervisor", with no results. I don't understand how they get away with ** people like they do. They have no responsibility. It's like, oh well! I lost over $800 for their stupidity.

On 11/1/11, I sent a medium flat rate box from Lakewood, CA to Chesapeake, VA. I taped over the return address and destination address with postal clear tape to secure it. I must have dropped my receipt on the way out the door. Today is 11/16/11 and my daughter still has not received the package. Is there any way I can go to my post office to obtain a copy of the receipt? I used my bank card to pay for the shipping.

Don't send "First-Class International" mail to China or any country for that matter. All you are doing is giving the USPS money to take your package and offer it to a slew of postal workers as a free gift. There is zero accountability/responsibility on USPS for this option of (non)delivery. I've seen Priority mail get through, however.

I ship hundreds of items via USPS monthly. I am having serious problems with the USPS scanning system. This problem started about six months ago and I cannot continue this way. I have tried to see if we could figure out what is going wrong with the system, talking to the supervisor Mr. Robert ** of the Fort Pierce main post office. It is just getting worse. I see no end to the problem. I cannot always go to the post office and wait till they all get scanned in order to get a shipping receipt. I usually drop them off and I would think they will get scanned correctly, if they are, and I think they are. Your system needs to get looked at. It’s seriously defective.

I ordered through Amazon on 10/26/11 and they shipped my package via USPS. When I tracked the item, it showed that a delivery has been attempted and a notice left on 11/1/11. That was a lie!

I live in a rural area. Over the past six years, our postal delivery person has dropped large packages that will not fit in the mailbox on our car port. Recently, I received a calendar that would not fit in our mailbox. The postal delivery person left it leaning against our mailbox post and it happened to be raining and the calendar got wet. I complained to the post office master. She said that they don't have to deliver any packages that won't fit in the mailbox. She said that in the future, they would not deliver any packages that won't fit, but they would leave a will-call slip for me to pick-up the package(s). I recently ordered some items and paid for UPS delivery. I was informed that those packages are also left at the PO due to an agreement that the PO and UPS have. Is this the proper routine for the PO?

On many occasions, I do not receive mail. I have called and complained before about this. I recently had a credit card (1 that I needed) place a block on my account due to returned mail! I have never checked my mail and have not been away from my residence. I have a rural mailman and it seems he cannot be bothered to deliver mail all the time, only when he feels like it. That's how I feel. Also, if I have certified mail, he does not come to my upstairs door. He uses an air horn and blows it and then takes off before I can get downstairs to get the item. It gets sent back to the Sherman Ave. post office for me to get there. I have tried to get all my mail sent to the PO Box where I know it will get placed as my home address. It is just too unreliable.

I mailed a first class manila envelope from the Farmington, CT post office on October 17, 2011 to be delivered to an AAA insurance agent in Cromwell, CT. The envelope was never received at the address.

Sent USPS first class package on Oct. 15. Last updated in Chicago on Oct. 16. It is now Nov 16th. There is no customer service phone number! When I went to my local post, he laughed in my face and said it was probably stolen and there is nothing they could do. Needless to say, this was a $1000 package but no one would have known the value of it upon visual inspection. No invoice. It was only pictures, no gold or money, etc. Now eBay/PayPal has refunded buyer including all shipping costs and I'm screwed.

I moved from my old house in July of this year. I moved to my mom's apartment, and now I'm in my own apartment. All my mail is going to my grandmother's house, which is down the street from my old house, addressed to my new address, with no forward sticker. Why is this happening? I am not getting all my important mail, and I would like to know why, because I never changed my address to her house.

On 11-14-11 I received a letter having only 2 items of the address to me. The name, street, and zip code were all incorrect. Not to mention the name was a school. I wrote on the letter pointing out all the inaccuracies. The next day, our postal worker rang my doorbell and proceeded to yell at me for pointing out how poorly she was doing her job. She was in the wrong, and still yelled at me for her mistakes. She constantly delivers our neighbors Social Security check to us and drops our mail on the ground regularly. At least we've become closer to our neighbors having to constantly redistribute our mail.

On Saturday, November 12, 2011, the mailman (he was not the regular mail man) came to deliver the mail at 8:45 pm. He dropped all the mail on a crate next to the mailboxes without putting it in the mailboxes. This happened almost every day before this and now it's happening all the time. Important documents were expected and now I don't even know if they are lost. My husband tried to talk to him but the mailman totally ignored him.

USPS is the worst when it comes to customer service. I get my mail delivered when it's convenient to the mailman. They purposely wait til the end of business day and mark my packages I order as "not deliverable" so that I can't complain at any offices. Soon enough they will be without employment.

I mailed a package to a military friend stationed in Italy. I mailed from a military base. I only used the 'custom' form (will never do that again). I did not use delivery confirmation or insurance. The package I mailed was on 24 Sept. Today is 14 Nov and the package still has not arrived. I got a 'case' number though and a 1-800 number with a continual "mailbox is full, each time I call. My fault I guess.

A weekly news magazine 'The Week' is not being delivered/or is delivered 1 to 2 weeks late. The local postmaster says my mail is being sorted electronically at another location before it is sent to Old Greenwich. My carrier says he delivers what is given to him. Why do I receive other publications, catalogues, solicitations all similarly sized but not 'The Week’? It is useless a week or two late. Publisher has assured me it is sent on a timely schedule to be delivered every Friday as appropriate.

I mailed a 20lb 10oz box to Tulsa, OK on Saturday, October 22,2011 by parcel post. It was insured for $200. Delivery date was for Saturday, October 29, 2011. It had return address and correct address going to the party involved. I made a call to Consumer Affairs at 1-800-275-8777 on October 27, 2011 to get status on box, when no available information was given after tracking. I was told that the box was still in Louisville, KY at sorting center. I waited until Tuesday, Nov. 1, 2011 when I made the second call to Consumer Affairs at same number above. I spoke with customer representative, Chevon, where she stated she would open an inquiry and gave me a case number, ***. She stated it would be two business days before someone would call me back. I gave an alternate phone number due to my daytime working hours. No one called me or the alternate number.

It is a shame that our post office (Fort Mohave Branch AZ) has to wait for a myriad of complaints before anyone does anything about the flag flying above it. Here it is, the day after Veterans' day, and the flag looks as if it has been in battle. How can our children learn to respect our flag if we do not?!

Despite multiple logged complaints and even a letter from Ms. Crystal ** at Consumer Affairs (case# **) stating what is and is not acceptable to mail in a $4.95 flat rate envelope, the women at the Hope Mills post office at 28348 are still refusing to mail my packages because of their personal opinion (Lauri being one of them) of what they think should be mailed in them. Please see the enclosed letter I provided to them that was sent to me by Ms. Crystal ** at USPS Consumer Affairs to help us mail our packages.

I would give zero stars if possible. I mailed a package three weeks ago, priority (2 to 3 days), and it still hasn't arrived. At first they told me it wasn't guaranteed to be delivered in 2 to 3 days, but the postal employee never said that when I said what day it needed to arrive, nor does it say that on the USPS website. False advertisement. It seems my package has disappeared, and no one really cares. They don't tell you at the post office that you need to insure against postal employee theft. No wonder the USPS is in trouble. I know I will be using them as little as possible.

I shipped a package to Accra, Ghana. I completed the customs form and sent it priority mail. Upon the package arriving in Ghana, my spouse was told he needs $50 to pick the package up. My tracking number is **. I paid $31.85 to ship the package on 10-31-2011.

My package ** was processed through USPS Sort Facility on October 28, 2011 at 07:32 am, at**. Was it stolen? I want them to find my package!

At 1556 hours Lakeview Oregon 97630 this post office that has only one veteran working for it refused to deliver to me MSG Mark ** (Ret.) 26 years in service my letter ** as promised. I am a small businessman and have made it a point to support my PO. Now I understand the disgust for this Government Service, Public Servants that refuse to serve. Veterans do not do this. This is a small community I was home when the so called attempted delivery. I called Postmaster at 1302 hours for delivery and ask for delivery. Was told my mail person was done for the day and I would have to come to PO for pick up. I am Service Connected Disabled.

Have been going into Eastford, CT post office for years. The main lady there is so lazy and unhelpful. It's ridiculous. I have no intentions of going back there after this last experience. She was on a personal call when I walked in for help, and when she was ready she came to assist me. I needed to mail something and needed to purchase a box. I asked for tape and she tells me I need to buy the tape. Then tells me to "get it ready for her''. I proceed in getting it ready for her and go back to the window. She now asks if I wanted to mail this package. I almost lost it. Why did I go to the post office? To buy tape and a box?

I sent out my parents' passports via USPS Express Mail to Consulate General of Canada Visa Office in Los Angeles on Nov. 7 for guaranteed delivery on November 8. However, the package was not delivered as scheduled, so I called USPS and was told that they are researching it and will try to locate the package. It's been more than 48 hours past due from their promised delivery time, and I felt very nervous about losing the passports.

On October 31st, I ordered a package from Amazon.com and the guy sent it out on November 1st on priority mail. I'm expecting it on November 9th and it's not there. I hate that I will likely have to dispute it with the guy who sent it through Amazon and my issuing bank if needed because I think the post office fed up plain and simple, but it is what it is. Thanks to the sorry post office.

I contacted USPS customer service on November 9th, 2011 to request a resolution to the issue. I was assigned the following complaint number: **. Over the past two years, the letter carriers on our route have refused to utilize the USPS key to unlock the standard key holder welded on the front gate of our building to thereby access the mailbox. Instead, our mail is thrown over the fence onto the front steps of the building resulting in lost or damaged letters. This has been an on-going concern since February 8th, 2010 when I first submitted a complaint to customer service. I did receive a call back from the local postal supervisor. But the problem only stopped for a few weeks and then began to occur again. Since this time, I have submitted numerous complaints about the same or similar issues which I have listed below. Needless to say, I am no longer willing to tolerate poor service and a lack of integrity on the part of the USPS to permanently resolve this problem.

The delivery of mail is horrible. The address is not deliverable. Items are being shipped back. Checks ordered are sent back because of address on order. This caused failure to get mail in a timely matter.

My mother is permanently disabled following a brain aneurism 6 years ago. She is unable to physically get to her mail box. This past year a new individual started delivering her mail. Since then her mail has been returned 4 times. I have gone to the Mill Creek Post Office and shared my concern and was told to have my mother's doctor write a note regarding my mother's disability and send it to the postmaster. I asked for a formal form to give to the doctor and was told there wasn't one. This was done, however, the postmaster returned the letter to the doctor that the doctor had sent. So, the doctor sent the letter to my mother's address.

My package was sent via priority delivery confirmation. I have a tracking number, **, which is of no value to me now. It is showing it was delivered to the location, however it was never received up to now. My package would have be delivered to the wrong location in error, and absolutely no one is trying to assist me in locating where my package went. No one has contacted me, and I'm on my third case with them.

Registered letter with $3,501 cashiers check sent 8/13/11, was lost & has been traveling around the country. Post Office case ** was opened but the mailing has not been returned. Even P.O. public relations guy; Torrance **, ** can't give me an answer when. USPS web site indicates it's finally in Los Angeles "Dead mail" but I've not been notified. 1 star is way too much (0 to minus 5 is better with all of the hoops that need to be jumped).

I bought an item through Topatoco (online business) which was "delivery confirmed" on October 28, 2011 at 1:50 in the afternoon. My son got home at 2:45 and did not see the package. I contacted them for 8 days concerning where the package was and even contacted the company back. Crystal, Beth, Ray, Steve, and, Lori at the Hershey, PA post office told me that there isn't anything that I can do because they can't find it, even though it was delivery confirmed and that if it doesn't have insurance on it, there isn't anything that can be done about it.

Ok, I have a 560$ worth of Japanese antique items sent to me by EMS. The packaged was stuffed with soft shawls and loads of bubble wrap. My items were even packaged in smaller boxes inside(box within a box).

This letter is to complain about service I recently received from a US postal Service Manager Armando ** and customer service representative named Maritza **. I am extremely disappointed as I have used your company on a regular basis for important packages and services but I have noticed a steady decline in the quality of service as of late. I have encountered various problems, quite frankly, most recent one being the most frustrating and severe.

The package (with tracking number #**) was initially mailed from Brighton, MI 48116, and was received (scanned) in Bell Gardens CA 90201 on Oct. 28th. The package still has not arrived in Frazier Park, 93225. I contacted Bell Gardens, and the person answering the phone wouldn't give me any information, take my name, nor looked for the package, etc.

On Monday, November 7, 2011, no mail was delivered or picked up from my curb side mail box. We have been having problems this past month, with late and no deliveries since the 92009 Carlsbad Post Office adjusted routes. My original route driver now starts one house east of me, and my house now gets mail very late, or not at all.

I have had repeated requests for redelivery, no delivered and multiple instances of notices never left claimed to be left by carrier. I have filed multiple complaints to the post office and have not heard back from anyone at my local post office. Often I receive no notice at all and have had items returned after not being delivered due to their lack of competence.

The USPS website is the worst online. It messed up several paid click-n-ship labels for me and wouldn't allow me to get refunds for them. I sent their tech support two emails several days ago and as of today no responses whatever. I've held on their tech support phone line for an hour without reaching anyone. They change the site regularly without letting anyone know and ignore Mac users such as myself.

I mailed a large brown envelope to the Belgian Consulate in Atlanta, GA from Miami Beach, FL early October 2011. It has been over a month now and they haven't received anything. The envelope contains personal documents for which I had to spend time and money getting proper certification/notary/apostilles. What do I do now?

I moved into my new house in September and have not gotten a lick of mail once; not even junk mail. I called my landlord about this and he said that I have a mailbox, it should be going there, but nothing. I called the post office and they said the same thing. I still have no mail. After two months of still no bill etc, I go down there and still no help. So I decided to figure this out for myself. There is another house behind us with a similar in address, almost. Well, I find one of my bills on the ground ruined.

This behavior is dependable: I never receive packages delivered on regular carrier's days off. I have spoken to 2 USPS cashiers and one man who work in the post office's "back room" (where mail is sorted). They have nothing to tell me except 1) there's no phone number I can call, 2)Postal carriers sometimes make mistakes, 3) perhaps I have a problem of some kind that makes me think "it always happens to me". When I try calling my post office, no one answers. This has happened for 3 years, some of my packages have even been returned to sender because the carrier left no orange card.

The USPS refuses to deliver my mail because I moved the mailbox from the street level to a mail slot in the garage, about 4 ft. back! Originally, the delivery person didn't have to get out of their vehicle to deliver my mail. But I recently had some major remodel done. The area where the mailbox was is now a parking zone flush with the street and a mail slot was cut on the side of my garage. It looks a lot better and also prevents mail theft. Yet, the USPS now refuses to deliver my mail until I install a mail box at street level again. Neither the architect nor the contractor warned me of that potential issue and I expressed this to the local postmaster, also showing her before and after pictures of the area. But they don't care. The fact is that others in the area have garage mail slots (that's how I got the idea). But I found out after they received approval before switching over. So, this is nothing more than a discretionary decision by an over empowered administrator.

I went to the local post office today to mail out some packages that needed to be sent out. When I package the merchandise that I sell on eBay, I always use the best and utmost professional ways of packaging as to not have anything damaged during shipping. However, once the package is out of my hands and in the hands of the employees of the post office, I no longer have any kind of control as to how the package is handled.

I ordered a package through Amazon.com. I found out after I initiated an investigation that my package was sent to New York City and I was told by a USPS employee that there was nothing they could do for me. I spoke with another employee who gave the number to consumer affairs and I left a message on the voice mail

I sent a package via parcel post on 10/12/2011 from OK to CA. I paid for insurance and had return receipt on it also. I did not put a tracking on it because the stupid woman at the post office told me I did not needed one, that because I had to return receipt on it, that, that would do. Hell no, it turns out that I did need it. Well, it never got there, and I don't have the return receipt or the package.

My name is Abraham **. I was expecting a parcel since December last year December, but I still don't have it here. I learned that it stopped at Miami post office, and it should not be there. This my tracking number of the stuff: **. I hope that you will help me find out about this parcel. Thank you and God bless you. Hope to hear from you soon. The parcel is supposed to arrive here in Ghana.

The tracking number indicated that the package was at post office in Boyd, Wisconsin for 2 days. The postmaster accused me of not watching for my mail after I innocently asked why the status was static. Then, she called my home and berated me while I recorded the said conversation. I can't walk into the post office in my town without being harassed by the current postmaster!

This incident involves two post member offices in Pueblo, Colorado. The postman did not ring or knock at my door with my package and left me a mail slip. I go to the post office listed on the slip. They told me that my package is over at another post office. So I went over there and they looked for it and could not find it. I go back to the 2nd post office again and they were unable to locate it again. Went back to the first office and they did not bother to even look for it and told me rudely that "there are no packages here."

I keep calling the Post Office. I live in the complex and I had to call the Post Office in way NJ twice, and I am still not receiving all my mail but I still get the last tenant's mail. When is this going to be corrected? They are always in a rush because we are at the end of the run about 3:00, waiting for their response.

My husband sent a letter priority mail with signature confirmation from California to Texas on October 29th. The tracking system on the computer states that the letter should have been delivered on October 31st. As of today it has not been delivered, and according to the tracking it has not left the sort facility.

I sent an international priority mail. It's been a month now and it is frustrating how easily USPS pronounce the words, "We lost it". I guess never again.

I bought item from eBay. The seller sent with priority mail and the delivery confirmation (updated on 10/29) showed out for delivery. I never received it. I went to PO on Halloween and never received it. They lied and said it was on the truck. Three to four days later, tracking has not been updated. I have not received anything. Nothing yet. I am reporting it everywhere there is an agency and soon to the police. I will sue the post office.

I moved almost 2 months ago, submitted over 10 change of address forms and have not received one (1) piece of mail at my new address! I have spoken to 4 different supervisors at the local post office and the post master. I have called over two dozen times requesting that my mail be delivered, to no avail. I spoke to post master Alicia ** in Ypsilanti, MI; supervisor Virgil and Scott. This is the second time in the past 3 years that I've moved and did not receive any mail delivered for 2 months straight, with no explanation from the post office! Truly one of the absolute worst experiences of my life. No mail for 2 months.

On September 30, 2011, I went to the Pino Station in Albuquerque to mail a certified return receipt letter to the New Mexico Health Dept., 1190 St. Francis Dr., Ste. 1300, Santa Fe, NM 87502. The receipt # is **. On October 3, 2011, the post office left a notice at the health dept. That is the last time anything had been done with my letter. On October 18, 2011, I sent a duplicate letter certified to the same address and received the delivery confirmation dated October 19, 2011.

I mailed a package with delivery confirmation. The package made it to the State of its destination and actually the city too. Once it made it to the city of destination, for some unknown reason, it was sent to "dead mail" center. I have been trying to locate this package and nobody seems to know where it went or which recovery center it went to. I have been trying to get any information about this package but I have made no progress. I am really frustrated that they obviously had my package and could confirm it was in their possession when it was sent to the recovery center. They have the tracking number and everything that they needed to know about the package, but now nobody seems to know where it is at. My case number is ** and I am really hoping someone can help me.

I mailed out a package containing some dry sag and packed cheese. I paid for flat rate shipping and told it would get to NM in 3-4 days. I mailed it out Oct 5th, it's been almost a month and no one can tell me where the package is. The tracking number says its' still in Bethpage, NY. When I call that postal office, they say it was sent out to NM. NM called me and they never received a package. Like I said almost a month, no one knows where it is so I'm out $50. I don't understand why they haven't mailed it back out to my office. Gotta love the local USPS.

After holding my packages over a month without notice, failing to honor re-delivery requests and an exasperating and extended exchange, the Post Office advises me to leave a note in my mailbox regarding my permission for them to leave my packages in the screen door, which I taped immediately. It would be "easier than them making a note of it". The following day, my mother hands me a new package explaining to me that "Beverly" signed for it, just like she did for a previous one. Who is Beverly? When did I make that arrangement with the Post Office? I wrote in large letters in simple, courteous language, not to mention the masquerade with the retail clerk and the Delivery Supervisor at the post office the day before. This is defiantly wrong in too many ways.

I asked for stamps. Travis ** asked how many stamps I wanted. I said that I didn't know and that I needed 5 stamps and about $20.00 worth. Mr. ** asked again, "How many?" I said, "I don't know, about $20 worth." Mr. ** said, "Well, you don't have to be so rude." I said, "What? You thought I was being rude? I just don't know how many stamps I need." He said, "Yes." I replied, "Well, I think you are being rude."

I paid $46 dollars to have a package delivered by Saturday at 3PM. On Saturday at 3, I spoke with the recipient and the package had still not arrived. I instantly called the USPS to find out when it would arrive and how to collect my refund. They told me it would likely to arrive by the end of the day as it was marked as "out for delivery" and that I could go to my local post office with the receipt to get the refund.

I ordered 3 12-month calendars. They were shipped flat rate mail envelope fit in a box with room to spare. They delivered and stuffed it in the mailbox instead of placing outside address door. I am very unhappy with this delivery today, 10/31/11 at approximately 12:30 PM.

Mailed a package to Hawaii via media mail in McKinney, Texas on 10/3/11 & as of yet this package has not left Richmond, California sorting facility & no way to get more information on this location. Filed a case with USPS. Still waiting.

My item tracking number as shown in USPS tracking result ** was delivered at 2:45 pm on August 2011, but I never signed for it and never saw it.

The US Postal Service on Yanceyville Street in Greensboro is by far one of the least effective places. I have had the unfortunate experience to have both my home mail delivery distributed from there as well as renting a PO Box. In both scenarios, I have repeatedly had business or creditors inform me that the mail was returned or in some cases I just didn't get the correspondence from them at all.

I was on 316 at approximately 7:40 Am on 10/31/2011 heading east on 316 when US Mail truck number 30128-5 (Winder,GA) entered and exceeding the speed limit for the ramp by over 20 miles per hour and cut me off when I had the right of way and nearly ran me off the road. The truck was to yield and did not instead the truck just moved ahead speeding and cutting me off. This is very dangerous. Please acknowledge receipt of this.

We, my roommate and I, have been living here approximately three (3) weeks. The 3rd day here, the postal lady approached me while outside in my yard and said, "So, when are you going to put a mailbox up here by the gate so I don't have to walk up to your door?" There is a mail box, but it is at my front door, which I pointed out to her. She walked away and I assumed that answered her question.

Mail issues, mail delivered to my neighbors, mail dropped out of the mailbox, mail missing includes, bills, DES letters, but most importantly Hearing letter for Court. Unemployment benefits were stopped because I didn't show up for the hearing to Court which I never got a notice letter! So the court ruled in the employers favor after they made false accusations without any written documentation and I'm now being charged an overpayment of about $3,500 dollars. So after struggling to get a truck driver job and struggling to pay my bills, I now have to struggle with more debt.

I mailed a package, pretty good size, no weight to it, from Omaha post office on October 24, 2011 to Quincy, IL. It is a wreath for my mother's grave. When it arrived at Quincy post office, it had holes all over it. The shipping label was torn and was taped and so was all the holes. The stand the wreath goes on was so bent out of shape--two clips that hold the wreath on the stand were gone. It was a disaster. I got no invoice paper or anything showing that I paid shipping. I will not mail anything out of the post office again. Someone needs to pay for the damage.

I mailed my rent to my landlord via regular mail from Los Angeles to Las Vegas on October 13 and he has not received it. Now, I have to pay my rent twice because I paid in money orders and it takes 45 days to receive a refund. Both of us have locked mailboxes. I am a single mother and I live check to check. I will be broke now for over a month due to USPS losing my rent.

I put a change of address form several times so mail can be delivered to my newer address. I always have to travel to pick up my mail when I just could have it deliver to the new address. The form was ineffective and the service provided by the post office as well.

I give the USPS the lowest rating possible. They have failed to deliver three pieces of my mail this year alone that contained checks. The cost to me was $30 each for stop payment fees. Two of the mail pieces were deposited in the local post office drop box for local delivery and the third was picked up at my home for first class delivery in Texas. Although all three had a clear return address, correct postage and clear delivery address, none were delivered nor returned. The only common denominator that I am able to determine is the lack of a bar code. This is inexcusable! Where are my undelivered/unreturned mail pieces?

This is despicable. From sending in my electronic request on 8/27/11, changing address from ** to **. I called Toni in Reno at ** to find out why they started forwarding mails to the Sparks office on 9/27, that sent all my mail back to the sender because I haven't lived in Sparks for over 1 year. Who's going to pay for my late payments? I said I needed a letter of apology and Mike said I shouldn't be demanding. He needs to lose his job.

The Brooklet US post office refuses to deliver mail to a receptacle that I have on my property for nearly 10 years, because only my farm is there with no residence. My kids get on the bus there. I go there daily to care for my animals and check the mail, yet they say they must deliver to my "house".

Since the USPS has moved the distribution center from Texarkana, TX to Shreveport, LA, I am getting all of my mail about a week late. I get my TV guide through the mail and for the last 3 weeks, it has come 2-3 days late therefore I can only use it for a max of 4 days. This is something I pay for and want on time! Also my personal bills are showing up late, it's a good thing I pay online or I would have late fees which I would bring law suit upon the postal service. You people say that you are going bankrupt, well the biggest reason is your terrible service.

As I mentioned here before, I had boxes that USPS didn't deliver to my address. They never left a notice for me to pick them up from the Post Office or from the Management Office where they should have been delivered in the first place. The boxes were shipped back to Turkey and were waiting at the post office. They put a $300 return fee on the top of it. Without paying this amount I won't even be able take the boxes out of the Turkish Post office.

I have lived at this address almost 4 yrs. and the mail continues to be the worst I've ever seen. If I receive dated coupons, sales events, anything time sensitive, it's over by the time it arrives. The mail is always late! Is it too much to ask that I get my mail before it's no longer useful?

I have an eBay business. Several items have been damaged during shipment and I package them well. A lot of my buyers are getting mad at me for it when it is clearly USPS. I sell my items cheap and I would not profit if I bought insurance with every single item. Something seriously needs to be done. I tried to call them and explain the situations and all they tell me to do is to purchase insurance. I think that insurance shouldn't even be an option. They should just handle our packages with care regardless. What's wrong with these people?

I've usually always had great service out of my postal workers who deliver my mail. Monday-Friday, it's the same lady, very friendly, extremely friendly, have even had brief conversations with her while she was putting mail in my mailbox. On Saturdays, it's a gentleman that I have yet to meet in person and speak to.

I had a package that was sent from Florida via priority mail. I never received it and when I called the sender, I was told it was returned stating no person at this address. I said what? I receive packages from this certain individual all the time and I never have an issue before.

I run a shipping store and a customer wanted to send a package to her son at an FPO--96601. When I used the ship & click label system, it dropped the 4 digit number for the APO. This package was shipped 9/24/2011. The lady has called everywhere and no one can give her a number to call so she can attempt to find the package. The delivery confirmation number is ** going to James **, **, Unit **, FPO, AP 96601. Can someone please tell me where to start to assist my customer in finding this package and getting it sent to her son?

I mailed a package on October 13th from Columbia, SC to Memphis, TN. I was told that it will be arriving in five days.

I paid $18.30 to Express a letter from Tyler TX (which ended up 2day) guaranteed to del to Medford OR by 3pm 10/20. It was delivered at 5pm 10/20. The postal del person falsified a scan @ l:15 as no one available. Which was an absolute fabrication. No attempt was made, but the Post Master in Medford refused my claim for refund. Incredible! No wonder USPS is belly-up! No Service - Extremely high delivery fees - & no accountability

I placed an order with Wet Seal whom FedEx was to deliver to my home. But instead they dropped it off at USPS. This took place in September! No one can seem to locate my package. I am outraged with both companies.

On September 12, 2011, I mailed a certified letter "Tracking Label: **". On October 11, 2011, I received a pink "Notice" slip stating that the certified letter I sent out was being returned to me and that it would be at the Mt. Holly PO for me to pick up. The next day I went to pick it up and was told it could not be found. So I waited until October 25, 2011 to go and get it, giving time for it to be found. When I got there I was handed a "Track/Confirm -Intranet Item Inquiry - Domestic" form stating the item had been delivered on October 13, 2011.

I mailed three boxes from Turkey to my apartment in Orlando in June 2011. As of now, they have never been delivered and two of the boxes was shipped back to Turkey plus a return fee charge of almost $300. And if I want them to be shipped back again, I found out that I have to pay return postal fee again. One box had been sitting at the JFK custom and was not claimed for almost three months and USPS is doing nothing about this and not offering any kind of help. They keep telling me that the Turkish post office should write a complain and ask USPS why the boxes were shipped back.

Our local post office failed to pick up our packages as per our request. We received a confirmation email that our request had been received and when I mentioned this to the supervisor at the local branch, she would only tell me that she didn't have anyone to send. This was at 11:20 am so they had plenty of time to pick up from our facility during business hours that day.

I arranged to have my mail forwarded to Brigantine, New Jersey for the summer. After a month of not receiving all my mail, I signed up for Premium Forwarding at a cost of approximately $300. My mail was supposed to be mailed to me all together via priority mail, and I was to receive them every Friday.

Postal carrier continuously places all other suite number's mail in our mailbox. A note was placed outside by the mailboxes letting her know that mail was being distributed in the wrong box every single day, but the issue continues. Not to mention this carrier will be on her cell phone on personal calls speaking loudly while distributing mail. She is very unprofessional and is not completing her job accurately. I need this to stop because every day I have to walk to each suite and distribute the appropriate mail. I do not have time to do this with my hectic work schedule.

Moment of frustration after I paid postage on my package. The clerk did the Michael Jordan flip from the scale, tipped off the right hand and into the package cart like a 4 or 5 foot flip away. Total travel I would say was 6-feet. I noted to her that the package was marked fragile on all sides to which she replied, "Oh, it's going to get a lot worse treatment than that, you packed it well didn't you?" Yes I did, but the last time I sent items packed well, they were still broken and now I know why! I did insure them that time, but the item had a higher value and your processing area immediately started down the deflection pathway so we gave up - which I am sure is your policy.

I mailed 4 large boxes from Los Angeles on 10/11/11 as Priority Mail (2-3 days). Two went to the east coast and two were to go to northern California (a couple of hours up the road). Well, the two going to the east coast got there in 2 days as promised; the two going to the same state have yet to arrive. There is no information on where they are or what's going on with them. I called last week and the Post office rep gave me a case number and told me I would receive a call within 2 business days.

I mailed 3 packages. They were insured. They never made it to the house I mailed it to. This is the 3rd time now. I have sent a total of 7 boxes, priority mail.

No stars. Absolutely horrible from service to attitude of employees. TNT mailed a package to my post office from New York on October 2, 2011, which has yet to arrive. It is now October 24, 2011 and no one knows what happened, so they say. I had another incident like this occur and my post office ends up finding it and giving it to me a month later. This package was for customers who previously paid for merchandise, which cost me money because I had to issue a refund for items I ordered for them that did not arrive.

I just started selling on eBay. On Sept 1, 2011, I sent a package to one of my buyers, the package went to one of the UPS stores. The buyer usually picks up there. When UPS received the package, the box was totally wet and damaged, and they sent it back on Sept 17. Since then, no one knows where the package is. It had a tracking number, but not insured. It's now Oct 24, and I still don't know where is the package and what should I tell the buyer. On Sept 29, twenty six days ago, I sent another package and they lost this one too. Who will pay the refunds to my buyers? I'm a single mom. I'm selling used clothed to afford new ones for my son because he grows very fast.

A parcel was sent 3 weeks ago from St Louise in Oct 4th. The tracking information says nothing since Chicago, Oct 6th. I can't contact USPS because their contact form requires a USA address for reply. I live in Australia. I check the tracking everyday but there is no update. Without contact, there is nobody accountable. The sender blames USPS so I can't get the cost of my parcel, not its delivery reimbursed.

Basically, I'm going to keep it short and simple as possible. I mailed 2 packages from my Puerto Rico home to my other house in Florida. Both were mailed the same day at the same time. It was a standard mail shipped on September 16, 2011. The estimate delivery was on the 23rd of September 2011. Well, I received one package on September 27, 2011. Both have delivery confirmation and insurance. Well, today is October 24th, 2011 and I still haven't received the second package. I've been calling the USPS customer service, also the store it was shipped from. All they do is give me the runaround. And even in one of the numerous times I called, the lady treated me like crap, basically saying I'm screwed. But I guess that's what I get for trusting the post office with my valuable collectibles. The tracking label says that it was scanned in Puerto Rico where I shipped it from. It has not been updated since then. I find it hard to believe that they can't find it. How can you lose a package with tracking? I am extremely dissatisfied with how unprofessional this organization has handled this. I will never use the post office for any delivery.

We have an eBay Business, that means we ship every day, and we ship small and large packages. My husband and I have a motorcycle business. We have been using USPS for nearly five years. Now, we know that there is no perfect company and mistakes are going to happen. We get that. But USPS, you guys have gone so far down in all aspects of business.

My USPS mail was not being forwarded. I came to find out that when your mail is not being forwarded, it is because the mail carrier of your old address is not doing their job forwarding it. It's as simple as that. Contacting the Post Office is useless and a waste of time.

A package was sent to Plains, MT from my place of business on October 11, 2011. It is now October 22, 2011 and he has not received the package. The business is approximately 80 miles from one another. Where is the package? The Plains office says it is not there and I should call Atlanta, GA. Why would an intrastate package be sent out of state?

Since submitting an online change of address, we have had problems receiving our mail. We received it for a while at the new address but somehow, the system reversed the change and the mail started going back to the old address. Now, we are not receiving any mail. I have talked to the local supervisor three times and it's still not corrected.

I printed postage online at the beginning of September for a shipment to Lafayette, CA. The package was delivered on 9/12/11 to someone in Olathe, KS. USPS has been completely useless in helping me track down the package they delivered to the wrong address. I have called 6 times, I get a different case number each time, and I'm told repeatedly it was delivered. It's only after I show them that the package was delivered to the wrong address that they opened another case. I lost my postage ($7) and my product ($44) and was forced to pay for shipping and another product to the customer.

The non-profit organization that I work for purchased a service with The Detroit Redford Post Office, which ended up costing us $1,560.70. The postal carrier told us that there was a bunch of stuff sitting at the post office for us! We were never notified that there was anything for us, until this time. So, who knows how long it was sitting there for by the time we were informed by our postal service carrier? Once I found this out, I called them immediately and told them we will have a check waiting for them. They said that they would have our postal carrier bring these changes of addresses to us the next day. It has now been three days later and I still have not received them! I have tried complaining to a manager, but there is never a supervisor available for me to speak with there! The United States Postal Service just keep on promising that they will be here soon and they apologize. But they are just so busy lately! I was told that the postal carrier would bring them. But now they are saying that there is no way he can deliver that much mail to us! What?! Wait, isn't that his job?! It is just so very frustrating and there is not a ** thing I can do about it either. I am at the mercy of the United States Postal Service.

Recently, our new postal carrier took a piece of outgoing mail, which he picked up at our office, that was hand-addressed by a woman who works in our office and now has contacted our boss to say that this woman was using our company's postal machine for personal use!

Last time, I saw the mail carriage didn't drop the package but instead noted in mail box. She not even knock or ring my doorbell. I run out to ask her and she said that she didn't see the car on the parking and she thought that no one was home. It's worst.

I shipped EMS package from Japan to my neighbor. The package left Japan on September 30th and got to JFK sort facility on October 1st according to tracking. Since then, nothing has been updated. I have called custom in NY and she said that it is still in USPS sort facility.

The post office manager in Center Point, AL named Tommy has been contacted several times about mail returned stamped: Return to Sender; Attempted - Not Known; Unable to Forward. The address is correct and I have lived in the same place for 12 years. The manager of the station is beyond rude and asks me what I want him to do about it. There is nothing he can do, he says. The attitude of this manager is beyond reprehensible.

I mailed a violin back to a Canadian firm because of faulty construction. The box measured 2ft by 10 inches square, so it was not a small box. The address and my return address were clearly printed on the outside. I had to put the value and contents on the outside on a customs form. I paid $15.78 to send this not understanding that I was only sending it "first class" not insured. I tried to get a "signature required" but the clerk, after looking for about 5 minutes said that she didn't know where the forms were. I was never informed that it wasn't insured.

My wife temporarily moved from NJ to VA while I remain working and living in NJ. We had completed a change of address request online (the one with a $1 fee), and since then, both of us have not been receiving mail in NJ or VA. My wife's confirmation from USPS stated that it was only an individual change and not a household change, so there shouldn't be an issue, but there still is. We've gone to both NJ and VA local post offices 4 times! They are useless and keep telling us to contact the senders, which we have done, but it isn't their fault that the USPS is not delivering mail properly.

I had a lost shipment. No solutions were offered. They failed to execute orders that were placed and failed to notify consumer when order was not placed, and they have lack of customer service resolution with live help feature on website and delayed replies to request. Should I continue?

I shipped an item on 9/20/11. The post office sent it to mail recovery as dead mail. Now they say that it can't be found. It's been a month already. They said that they don't know what happened. This is crazy that they can just lose your package and can pretty much say “oh well" is it that the employees are stealing the items they want knowing nothing will happen or be done about it.