USPS Reviews

I ordered a few items of Amazon.com, 3 items to be exact. I was given a Delivery Confirmation number by Amazon.com, and an expected delivery date. I placed my order on February 11, 2009 and according to the USPS, my package was delivered on the February 12, 2009! It has been 5 days now since the supposed delivery, and I am still waiting a response. The item was not insured. I am awaiting a comment from Amazon.com regarding this matter. As it stands right now I am out $42.68!

All my mails are not delivered. He/she is holding my mails because he/she requested to place my name in the mail box by hand writing, but his/her handwriting was terrible that I was not able to read/understand what it was said. I tried to figure and communicate with him/her by leaving message in my mail box to make sure what he/she was trying to say to me. I placed my name in the mail box, but still nothing delivered. I left message why not? Now he/she is saying the box is full. Pick them up at the station. I work long hours so that I am not able to go pick them up. I requested to deliver them to my work location. And then Route 26 left message on my cell said "Call this number 212-645-0327 between 7am and 10 am," but I am not able to take/make any personal calls during business hours. I called them using my lunch break, but the person took my call, just hanged up without saying anything.

For months my incoming mail has either been returned to sender or put in the wrong mailbox. Although I still get some mail on occasions, it's like a chess game. So, I finally called USPS customer care because I found out that my STATE I.D. had been returned to the DMV and I'm supposing I need that. The agent asked me to give her the reason for the return provided by the DMV and when I went to try and find it she told me she doesn't have time and I need to call back later. I hung up and called to make a complaint only to have a second agent say they're only allowed 60 seconds for a response and that I couldn't make a complaint.

I sent an overnight package to Depew New York. It arrived there today at 9:30 and has just been riding around in a truck all day without being delivered. I called to speak to a supervisor and all he (Jared) could tell me would be to file a complaint. They are getting another postal increase in May and can't deliver on time as promised what they have. Yet they are so rude to their customers and just keep repeating the same stuff over and over again like a robot. They should just shut the postal service down as they aren't worth anything. Now I have to be inconvenienced for a package still among the missing. Why pay for services when you can't get what you paid for.

I would like to know how I would go about filing a complaint. I have a P.O. Box at my local post office and my mail has been getting returned to sender. I need a refund for the full amount that I have paid for the P.O. Box, and I also need to file a complaint against the person who is returning my mail. I have an item that was returned with the shipping number as follows, **. It was returned to sender stating that addressee is unknown.

On February 4th, 2009, I went to the Northport, AL Post Office and experienced very poor service. I believe that I was discriminated against because of my race. My husband who is a ** American had our mail forwarded from our previous address in Tuscaloosa, AL to our new address in Northport, AL. Both our names are registered in this new address. I went to the Northport Post office because my sister sent my dad who was visiting me a priority certified letter. I gave the Post office assistant the tracking number and she told me there was not a letter there under that name for that address and she also said that they had attempted to deliver it but no one was home and they left a notice on my mailbox. This was not true because I was home the whole day and there was not a notice on my mailbox.

I am not receiving my mail. I have not moved and lived in my apartment for over 5 years. I called my local post office and the individual I spoke with took my name and phone number and never called back. So I called back again 2 days later and the woman that answered the phone said there is no reason she can see why I am not receiving my mail. I have lots of bills. I called all of my credit card and loan providers, got the balance I owed and wrote them a letter with my payment advising that I am not receiving any mail at all. I wrote 8 letters. This includes the local Gas Company. It has now almost been a month. I need help and cannot receive it from the local postal service.

I didn't receive mail from January 25 and nobody has contacted me to help me to find my mail. I send a mail to the main post office in the country and no answer. Please help me with this. I have my payroll check in there and my IRS form.

Carrier person stop my mail on January 25 with no notice. Still today I do not know where is my mail. This morning I went to the post office 33181 and the manager was out for lunch. I wait 2 hours. Never came back. I spoke with supervisor Tracy and she told me she will check my mail. Still now nobody have any answer for me.

I would like to inform you of my dissatisfaction with the United States Postal Service in priority mailing. My mom has shipped me the package on 01/20/2009 at Midway City Post Office in California to me at The Colony, TX 75056. After she went home, my mom noticed the receipt showed the package is to be delivered to Pennington, TX 75856. She called me and I have told her that it's the wrong address. Immediately, she called the USPS and asked. USPS told her she needs to bring in the receipt. 20 minutes later, my mom arrived at the USPS in Midway City, CA. She didn't see the lady (whose name is Cathy), who has has helped my mom before.

On January 15 I used USPS services to ship a package to Belarus using International Express Mail service and paid $143.75. Tracking number **. My package was shipped to Malaysia instead of Belarus. I have tried USPS local post office as well as the International Mail Inquiry center (800-222-1811) - all I got from them is, "We are truly sorry, but we can not reimburse you for this service, even though we understand that we send it to a wrong country."

I have been living in the same apt for 3 years but for the past 1 1/2 years I have had problems with my mail. I was subscribing to magazines that were coming all torn up or not at all. Then I went 3 months without credit card statements or receiving a new credit card. I contacted the credit card company and found out that it was returned. I have contacted the postmaster at the post office and the supervisor who oversees this dept. And they send me a piece of mail stating that my mail is getting delivered. Well really because they go in a locked box and I am not receiving my statements. It is not the same statements every month.

I have been trying to get my mail for 2 weeks. Postman left junk mail, never said that he wasn't delivering anymore because of snow in front of house. I have bad arthritis so I shoveled what I could for him a patch from sidewalk to mailbox seeing that he still walks past everyday with no problem and doesn't leave any mail. SO I called the post office. The lady that answers the phone every day was very rude. Told me to borrow a shovel and some salt and that I couldn't pick up my mail (It's mine)??? And that it would be sent back. I'm trying to understand if he can walk past on the snow that isn't shoveled every day, why can't he walk up a short drive way that is shoveled???? Doesn't make any sense. Then he told me he brought the junk mail as a courtesy???

Mail has not been delivered for 5 days on my street. I contacted the Post Office in my town and asked why no one on this road was getting mail. Gentleman said carriers were working 10 hours a day and that was all they could do. I explained to him I should not go without my mail for that period of a time, tomorrow is Sunday, do I just cross my fingers and hope I get a week's worth on Monday? He said that they couldn't do anything besides wait and get it when it is delivered. I asked if he had an employee number. He said no. I asked for his last name and he said he did not have to give that out. I asked for his supervisor and then I was told that I could not speak to anyone, that he was a supervisor. I feel if he was a supervisor then he would have at least looked into my mail not being delivered, instead of telling me to wait for it.

Stopped delivering our mail because she couldn't drive up 2 from the mailbox to place in mailbox. We called to complain. They stated snow too far in front of mailbox. Snow plow had just plowed area & knocked off our mailboxes from plowing too close. We just replaced the mailbox & secured very tightly this time so this wouldn't happen again. Both Ourselves & the newspaper delivery can drive right up to mailbox & get into them. That day after talking to Nancy, our mail was delivered with a note & our mailbox was ripped off our stand with the mail in it & thrown in the snow. If a plow would have done this, the mailbox would have been force backed just like before. This was lying next to our stand. I have a heart condition & cannot be digging through clumps of ice so our service delivery person doesn't have to stick her arm out the window to put mail in it. She may have to reach an arm's length but she can still drop the mail off into the mailbox without getting out of her vehicle. We pay for this service with our tax dollars. Thank you.

Have not received mail in over a week! I finally called because this was ridiculous, just to find out that the mail carrier states that she could not reach my mailbox because of the snow. Now I live in Michigan, there is always snow, and there is always gonna be snow piled around mailboxes. There was no reason she could not deliver my mail. I could drive up to it with my conversion van. Why could she not drive up to it with a front wheel drive vehicle..!?! I am so sick of the United States Postal Service, I could scream.

MY COMPLAINT: The failure of the US POSTAL MAIL to deliver a Christmas Card to an Uncle in Arlington W Virginia. Question: Why??? Sent on 8th Dec.08. From: Philippines. Addressed as: Mr & Mrs William **, ** Road, Arlington, West Virginia, USA. In my haste to send the card l arrived at the Post Office here without the House Number & Zip Code. Okay, I had to make a choice - whether to send it or not. I am dealing with the Great US POST SERVICE. l thought... it would be "a piece of cake" to deliver the card without this info. Why did l think that... Well... William ** has lived at that Address for 50 years. He is a well known Artist... He illustrated the US POSTAL STAMPS commemorating America's World War 2 achievements... You must have seen them. He was Chief Illustrator for the National Geographic Magazine for 35 years. Now you must have far worse addressed letters and cards... Do you give up so easily because you don't have a number... or are you all robots? The Greatest??? Country in the World is unable to find the number of a house in a street. TOTAL CRAP!!

I have phoned several times. I have not received mail for two days - Jan 27 and 28. We call and they say they are sorry and will look into it.

I have received my neighbors' mail several times in the last two weeks and mail that belongs to me is dropped off by my neighbor. On Saturday, Jan. 24th of 2009, no mail came down our street at all. I am waiting for my W2s but who knows if they will make it to me. I also had movies that were supposed to arrive Saturday from Netflix and no mail was delivered. I need to get my taxes done as soon as possible because my vehicle will not last much longer. Some of the mail I received for my neighbor was very important and confidential but it came to my address. What if I wasn't so honest and got access to important information about my neighbor? What if someone else receives my W2s and isn't so honest? What can be done to ensure proper delivery of mail and in a timely manner?

Saturday, January 17th, I mailed a certified letter containing a money order for just over $350 to a gentleman for some car parts. I didn't think anything about it since I had mailed it from a huge post office in California. After trying to track the thing for the week, nothing ever showed up for tracking, just said electronic tracking info received. I am starting to get worried as it has been over a complete week for something that should have taken a few days. After talking with the local post office, they said there was nothing they could do and to wait another week to see if it shows up. I'm going to do that, but what if it doesn't? There is no record of this thing and I can't dish out another $350 to replace it.

For the last three weeks, I haven't seen any mail. It's just awesome I wasn't getting any. I am unemployed. I was told my unemployment debit card was sent to me days ago. I have seen the post girl deliver the neighbors' mail. She has to climb a bank of snow just to get to their house, to deliver their mail. Still I haven't received any. There is snow around my house about 3 inches on my sidewalk - still nothing...

The post office lost an Express Mail package with approximately $26 postage on it that I left at the mail drop station at 435 No. Bedford Dr. on Feb 7, 2009 (I work in the adjacent building at **). I have a copy of the security video tape from the Office of the Building that shows me leaving the package at the mail drop & a few hours later, the mail carrier picking up the package & placing it as the first item into her plastic bag & then opening the mail drop box & dumping the rest of the mail on top of it. According to the post office, the package was never scanned so the post office has no record of it.

My daughter sent Priority Mail on Jan. 3rd from Raleigh, NC. The Post Office in Springfield Gardens, NY received it on Jan. 5th. They claim that they scanned it in and the carrier delivered it to my address. I did not receive any package. They were rude and I felt they didn't attempt to find out what happened to my package. I had tried several times to contact them. I even went to the post office and they still didn't do anything. I have some valuable things in that package. My daughter didn't take out any insurance because she didn't have any knowledge of that. It has been over two weeks. I really don't know what to do. Please help?

I should have insured all my packages but I made sure I got a returned confirmation and tracked my packages from the time it left my hands on the net. It wasn't processed. Day 2, I went back and asked where the package is. They had no knowledge of where the package could be. It was lost or stolen from their postal facility. Two packages were sent at the same time from Bush Terminal post office station Brooklyn, New York 11232-1507 on 1-8-2009 at 11:34am and 11:35am. First package was processed, delivered and confirmed. Second package was never processed, delivered or confirmed. My package is missing, lost and/or stolen from that facility. If I knew this can happen, I would have insured my packages for $500 against the thieves and criminals working at USPS. They should automatically charge a small fee that's included with shipping up to $500. This is a lesson learned. Don't trust USPS employees. They suck!

Once again, I must say that according to the tracking slip that I checked from the company in which I ordered items, there was no notice left in our mail box. I was in our office until 5:00 pm on 1/20/2008. There was no attempted delivery of the package. No one came up to the office on the 10th floor or left a notice in our mailbox. Even though when I checked the status whoever is supposed to deliver our mail has documented that they left a notice, there was no notice in our mail box for the two dates that the mail person is saying that they left a notice. No notice was put in our mail box. I would like to state that the mail person does not come upstairs to delivery our mail, so someone is not doing their job. I am frustrated and a little angry that my package is not being delivered as expected. I would like the name of a supervisor so that I can file another complaint regarding this delivery. In checking the tracking form online again, it says that a notice was left yesterday and, once again, there was no notice left in our mail box. Can someone please explain or tell me where my package is?

I mailed a large box of Christmas presents to my daughter in Danville, AL. Their mail goes through Birmingham, AL. I sent it 2-day mail. It never got to my daughter. I know the gift cards were spent on 12/21/2008 in Hoover, AL which is 12 miles from Birmingham. I believe my package was stolen by an employee at the Birmingham facility. I get no help from 800-ASK-USPS. I think it’s a terrible thing to steal Christmas gifts, especially when you think the "reliable" postal service is who I think did it. My daughter’s Christmas was ruined.

No mail was delivered to the community boxes serving this street as of 7:10 pm on Jan. 20, 2009. Delivery after 5 pm is not unusual from this post office.

I sent 2 priority packages to ** c/o American Dad/Family Guy, Los Angeles, CA 90036 addressed to Tom ** and Diana **. Ms. Diana's package arrived in 2 days. Tom's never arrived. A few days later, the office closed until after New Year's. The package has never shown up - very odd. Did the package get delivered to this Mail Room and sit there? I have mailed at least 100 packages this year with 30 at least going Priority Mail to CA. Never has one been lost. I worry that it sat in that mail room while the Family Guy offices were closed and poof! It's gone.

My mail and the mail of my wife Elke ** is partially not delivered to us. Some of the mail that was not delivered has put my credit and my life in peril. We have taken this complaint to the post office in Rock Hill at the sorting depot. They don’t have an answer why some of the mail is not delivered. Most of the credit card statements, new credit cards, and income tax statements were not delivered. I lost my credit and paid late fees. Can you help us to rectify this problem? We as tax payers expect some cooperation from a government office, at least an answer why this problem occurs. We have a good standing order at the post office. Thank you.

I ordered an item off eBay. The seller sent the item on December 30, first class with the following tracking number: **. The last entry on the USPS website is that the post office has received electronic notice.

A first class parcel was sent to me and delivery confirmation shows the package arrived at this unit on January 5th. Well, 10 days later, I called and the Supervisor answered the phone, told me to wait like 10 min and came back to say, "I couldn't find it." I started asking many questions like, "What could have happened; but if it arrived, could it be somewhere else; could my mailman know; is he the one that should have it now; what can I do; so is my package lost; is that it now?" To everything, Larry ** answered, "I don't know, I can't help you." No other answer came from this man. I went there in person and the clerk at the window went to look in the back and came out calling for me, "Hey, you! Larry says he already told you the package is not here and there is nothing else to do. He's the supervisor, you wanna talk to him?! Fine, go ahead!"

I did not receive my statement summary from Mellon Bank. On December 1, 2008, I notified the post office in Hazlehurst, Mississippi. They claim they did not have my mail. I called Mellon Bank and they said they sent it out already.

I placed a change of address form in October 2008 after move. I have not received mail. I went to the post office twice and received no assistance other than fast talking. I called the 1800 275-877 number (reference #**). I was told that my change of address request was not entered into the system (yet I received two pieces of junk mail with the change of address, and nothing further). This contradicts the post office's supervisor who printed out my change of address form for me to show me it was in the system. He assured me he would talk to the mail carrier on the route of my old address. He also suggested that I speak with my current carrier to find out if the old carrier is handing off mail to her for me. He also suggested that I send a letter to myself to the old address, with the date on the envelope of when I mailed it.

I mailed a priority mail letter to my son in Provo, UT on 12/2/08. It contained important papers he needed to finish his semester at college and an unactivated credit card of his that arrived at my home. It never arrived. When I checked on the package, I was told that since I didn't insure or get a tracking number, there was nothing that could be done. It has been six weeks now. My son did not get credit for the last semester at school yet because he didn't get this paperwork. We are still scrambling to fix the problem.

On Dec 2, 2008, I mailed my credit card bill in. It was due on the 15th of that month. According to the credit card company, they did not receive the letter until December the 17th. I had to pay a late fee. Angry about what happened, I decided to get a new credit card through my bank so I could pay the monthly payment right at the bank. This would mean no mail. Well, I sent the credit card application in on Dec. 26, 2008 and now it is Jan 14, 2009 and they say that they never received my application, which has very personal information on it. Now what am I to do? Who knows where my application is? There is no way I am filling out another. Also last year, I never received my garbage can stickers in the mail, and my mother received a Christmas card from a family member that lived only 20 minutes away only after it was in the mail TEN days. Forget the USPS. They need to be taken over by a private agency.

Two identical boxes containing sentimental items and Christmas gifts that cost over $400 were shipped through the USPS, with certification and insurance, from the east coast to 90403. One package arrived on 1/6/09 and the other is listed as processed in the Bell, CA facility, but not delivered. No one will help, and they repeat the mantra "fill out the claim forms after 21 days". This is customer service in the year 2009? It is an outrage. USPS will never get my business, or my company's business again.

At 12pm on 9 Jan., I overnight express mailed through the US Postal System four months worth of frozen breast milk that I have been pumping and storing for my daughter since she was born. I talked to the post office to confirm that they do ship breast milk on dry ice and even got a copy of their dry ice shipping guidelines. I was told that the breast milk would be delivered the next day, Saturday 10 Jan. by 3 pm. It's now 14 Jan and it still has not arrived. Saturday night, I called their 1-800 customer service number to check on the status. The tracking number they gave me showed the boxes were processed at the San Diego center on 3:45 pm on Friday and that is the last scan they did on each box. I was also told that there was nothing they could do until 24 after the scheduled deliver.

I have had a continual issue in getting either my mail out from this office, or delivery of my mail to my home. The carrier has, on several occasions, dropped vital pieces of mail on the ground, and lost others. I have found checks, automobile registrations, and other items on the ground. A neighbor found a piece of mail the carrier dropped between our houses. I am constantly getting the mail for the wrong address and mine goes elsewhere as well. I have had many important papers sent by mail in the past year as my mother was very ill and passed away in November. I have been charged late fees on bills because I have not received bills for prior months. On two occasions, I had important insurance papers that did not reach me, even though the person sending them had the correct address on them.

We have not received 2 packages which were mailed to us. The postmaster told me that the mail carrier scanned both packages and put them in our mailbox, but we never received them. The track and scan shows that they were delivered on Dec. 26, 2008 at 11:18 a.m. They are trying to say that someone must have stolen them out of our box. We live back from the road; we are rural, but there are 7 mailboxes on one stand and our neighbors have lived here as long as we have and they would not have stolen anything out of our box. It just seems so strange that after living here for 28 years, now all of a sudden, our mail is getting stolen. Something just doesn't add up to us, and the postmaster says, "Well, there's nothing we can do. Just pick up your packages at the post office from now on." This is the 3rd package we did not receive within 4 months.

USPS lost a package that they said it was delivered. It was very valuable to me, over $300. I called them several times. They simply said they don't know where it is and that they had issues in the past with that mailman who was a substitute for my regular mail guy that day.

The seller shipped the item via USPS on Dec. 29. It is January 12 and the item is in nowhere land. The internet tracking system is useless and the customer service department has no idea where the package is. This is customer service at its worst. $150 product insured, but have to wait the 21 days grace period for them to find my shipment.

On 12/15/08, I placed an order with Iron Woody Fitness, also known as Iron Woody, LLC, for the Fitness Band Pull-up Package. My order was placed through PayPal, receipt number **, for a total of $60.95. From the time I placed the order, I have tracked the package through the postal service website with the tracking number (**). The last date of information provided by the website was that the package left the Forbell General Postal processing facility on 12/20/08. As of today, I have not received my package. I have tried several times to contact the company regarding my order and have requested someone to call me as well. During the few times that I had a correspondence via email with John, there has been no resolution in solving my problem.

A package was never delivered to my address and the claim was that they did. It was raining that day and I do not believe that they would have left a package in the rain. No one will follow up and I can't get any help. They also did not forward my mail from a previous address and caused me to forfeit traffic school with the courts. They are unreasonable when I call and they claim that they are too busy. Irreplaceable pictures were sent and Christmas gifts.

My Postal carrier refuses to leave large packages at my residence. His excuse was that my dog bit him in the neck and I laughed at him. The story later changed to my dog jumped in the car and attacked him. Apparently, he must have been drinking or because this never happened at my residence. Apparently, he just got tired of delivering packages to my residence after 8 years and this was the only excuse he could come up with. The postmaster said he had worked for the postal service for 30 years so she must have believed him. I informed her that working at a place for 30 years doesn't give him the right to make up false statements. It is terrible when someone abuses their position and can make up false statements to get out of work. I don't trust someone like this delivering my mail.

Express mail sent from Hoover, Alabama on Dec.17 was tracked to Durango and delivery confirmed on Dec 20, 2008. The addressee never received the mail. Post office in Durango shows mail delivered and signed for by the wrong person at the wrong address. They will not return my phone calls, and the package contains 4 notarized pages and social security numbers for two people. If someone gets the SS numbers, it could be identity theft.

I received a notice in my mailbox for an attempt to deliver a package. I was home... No one came to my door or tooted to let me know I had to go to the truck. I called the PO for info about the package. I was told the package would be redelivered. I thanked the postmaster. Next thing I knew, someone threw something on my front porch. I looked out as the package hit my front door and made a real loud noise. I saw this lady standing about midway my front lawn... It was the mail carrier. I asked myself, "Why did she do that?" She didn't say anything but she certainly didn't look very happy. What happened to professionalism and respect?

During the past year, the US Postal Service has managed to lose all of the invitations to my daughter's wedding, her wedding pictures, our house payment, homeowner's payment and other payments that we have sent out. It cost over $100.00 to cancel the checks for these items. People who were invited to my daughter's wedding did not even know about it. One of her friends received an invitation on April 10, 2008 for a ceremony that took place on Dec. 8, 2007. Some of the groom's relatives did not receive invitations until the middle of March. The invitations were mailed in October. We spent almost $20,000 on a wedding that very few people attended.

In the last three months, I have sent three separate deposits to my bank that never arrived. Then in December, I mailed my water bill on the 16th and it was not posted until December 30. I called the post office complaint line. Someone called back from 281-920-9337 and left the number for me to call. When I called, no one had record or knew what I was talking about. At one time our postal service was considered up there with the president of the United States in statue, but I guess it has gone the way of all government programs - down the tubes. I am now driving 30 minutes to my bank to deposit the check as I don't trust the postal service.

I moved to NM on Dec. 10, 2008. I submitted a "forward of address" the same week. On Dec. 31st, I received a confirmation that was typed on Dec. 24th stating that my mail would be forwarded starting on Dec. 15th. It's Jan. 7 and I haven't seen my mail yet. I contacted the post offices on both ends & no one has seen my mail. Yet I was told, "It is in the system". I was informed by 2 different male employees at the Pine Bluff Post Office that the confirmation sheet was wrong when it stated that I should have my mail within ten days of my "Start date", which was Dec. 15th. They told me it would take 2-3 weeks. I finally found a lady with the Los Lunas Post Office that gave me the Consumer Affairs contact number. I spoke with a lady in that department who spoke genuinely of helping me. She called me back & assured me, again, that my mail showed to be in the forwarding system but she didn't know why I haven't received my mail yet. She told me that she would do her best to help me figure this out. She also told me that whoever said it would take 2-3 weeks was wrong & shouldn't have given me false information. I haven't heard anything since. And no one knows where my mail is.

I had several different items shipped here (APO address) for my husband for Christmas. His father sent us a check also. We have not received 5 packages, 5 packages! Who has that much stolen from them at the post office? This leads me to believe that it was done here when they arrived. Two were mailed on December 4th and 5th, then one on the 11th, one on the 15th and the last one on the 16th! And the last one just happened to be Express Mail, which even with the APO address should have gotten here in now more than 5 days. I have things still a month out! I have lost hundreds of dollars worth of gifts. I am just sick about this! And unfortunately, since we are overseas, we cannot use another service.

I sent an 18x12x12 box from Orangevale, CA to Brush Creek, TN via US mail on 12/16/08. Taped to the box was the mailing address and return address in different locations. The box was not wrapped on paper. On 12/30/08, I received a notice from the post office that they found a wrapper with the mailing address, return address and postage but no contents. I believe that the contents were stolen. If there was damage to the box, all of the contents would not be missing. In the letter, it states that the wrapper was found and believed to have been separated from the parcel during handling. There was no wrapper. It was a box. They had to cut the shipping information off the box to return to me. Unknown if the contents will ever be found. This was Christmas gifts for my family in TN.

A large package containing 42 books was mailed from this location on Dec. 2, 2008 with a tracking number by an eBay seller. The package has not been delivered to me in Estill Springs, TN and it is now Jan. 5, 2009. Both the seller in California and myself in Tennessee have both been trying to find out what happened to this large package. The personnel at neither location have been helpful. The question that stands out in my mind is what happens to and where do lost packages go to? Obviously, the post office has LOST the box! But, don't they have a liability to try to locate what happened to it? Where do these lost articles end up? In some postal employee's hands - or WHAT?

Unfortunately, every online venue this Christmas would not display who my package would be delivered by; OTHERWISE, I would have not bothered. I regularly choose STANDARD shipping and have for years. This year, rather stealthily, when I chose this option, there was no information about who would be delivering the package. BIG MISTAKE!!! I am here to warn you that it is exclusively the USPS. One package was not even delivered to my house - no explanation as to why. Even the postal worker was confused when I finally got to the counter after standing in line for 30+ minutes. Another which could not be found via tracking numbers appeared on the doorstep after the due date and now a package that left the deliverer's warehouse on 12/31/08 comes up with the message: There is no record of this item. What a drag!!! It is inconceivable how any private company would stay in business with this track record! Also, online retailers beware: I am inclined NOT to order online ever again.

I sent a Priority Mail w/ Delivery Confirmation Receipt - ** and it was mishandled and arrived late. Sent on 15 Dec it arrived after 18 Dec. I was charged a late fee of $39.

This isn't the first time I've had trouble with Mill Valley Post Office. I waited for three weeks for a book to be delivered from the east coast. Yesterday when it was delivered it had been wrapped again on top of the original packaging. The original packages was torn and destroyed. The book inside was also damaged to where I couldn't give it as a gift. I called the post office and asked for the manager. He said wait one moment. I waited for more than 5 minutes. I knew this as my phone has a timer on it. I hung up and called back. The man answered and I told him it wasn't good to be left hanging on for 5 minutes. He responded “you don't know it was 5 minutes.” I responded “yes I do.” He said he was the manager and was busy. I told him my problem with the way my book had been delivered. He told me to bring it by Saturday and he would take a look at it. But that it didn't have insurance so there was probably nothing they could do.

I purchased stamps online, did not receive them and have been passed around the system on-site at two post offices and online to four different phone numbers, the last of which says they can't help me until Monday. I am sure NEXT phone call will yield results - not. Every USPS employee I have talked to - in person and on the phone - agrees that their online service is ineffective and untrustworthy. I purchase online all of the time with other organizations. Will not be doing so with USPS again.

When our regular mail carrier is out, we often don't get mail. Our regular carrier has been out on medical leave for 3 weeks. This has been an ongoing problem, especially in the past year. I called the postmaster where our mail originates with no reply. I have called 1-800-Ask-USPS 2x receiving confirmation numbers and a promise that someone would contact me.- No reply to either. There have been times where the postal worker delivers our mail to other businesses and delivers others' mail to us. I have mail on the floor for other business. Our office is in the lower level of a shopping center. Some of the businesses are closed on weekdays BUT that is no excuse for the post office service we have been getting.

Two First-Class letters were mailed on Dec. 17, still not delivered as of January 2nd. I also had a problem with a package to the same address, but that finally was picked up at PO. Consequence was a child did not receive Christmas. Very sad reflection on USPS.

I completed a hold mail service online and received confirmation # **. I returned home on 1/1/09 and my mail was to resume on 1/2/09. I went to the mail box on 1/1/09 to see if there was any mail left and found all the mail from 12/26/08 through 12/31/08 in the box. I did a mail hold because I didn't want my mail to sit in my box while I was gone but I think it was totally overlooked.

This is another one about the postal service. I moved from Des Moines, NM, zip 88418 to Raton in November. I arranged to have my mail forwarded through the post office. According to the postal service, Des Moines does not exist either. Even though it has been incorporated since 1919. To mail a letter from Des Moines to Folsom or Capulin, which are both 8 miles away, the mail is supposed to go to Clayton, Tucumcari, Albuquerque and back to Tucumcari, Clayton and then to Capulin or Folsom. A 600 mile round trip to deliver a letter 8 miles away.