USPS Reviews

Last year, I moved into my new home and I mailed out my first mortgage payment, cable/phone and my electricity bill with no problem. My second payments were due. I mailed the same ones all on time the following month. Well, my electric got paid, but the others somehow never made it! I ended up paying late fees and was charged for making stop payments on two checks from my bank. Yes, it really hurt, but that was a lesson learned that I need to go to the post office and mail my bills or just go on the internet. Now today, I just called the water board to see when I would receive my water bills and the lady tells me it was due April 14th and mailed out in March and she didn't receive any returned mail from my address! What's next? Is there something that can be done because I am being charged late fees and for stop payments on checks? This is really not fair.

I cannot get mail forwarded. I put in an address change in early March 2009 and again on April 27, 2009. I went to the old post office and the "carrier supervisor" was rude, obnoxious, arrogant, loud and disrespectful. I shouldn't have to go through this at 62 years of age to get my mail. I put in another request on April 27, 2009 - got no confirmation. I called Customer Service on May 4, 2009 and was told there was nothing they could do about the mail or the supervisor.

This is the third time within a few weeks that I haven't received parcels from the post office. Whether it's USPS or Media Mail, they're all the same. The postman doesn't leave a pick up slip telling you that there's a package for you. As a result of this, the parcel is sent back to the sender and I have to pay all over again for the parcel to be resent. This is one of the worst post offices around and it has been for years. Please, somebody, straighten out this sorry excuse for a post office!

We moved from a house in Greenwood, IN to an apartment basically across the street. None of our mail was being forwarded like it was supposed to be. They were just returning to sender or throwing it away. Then letters that were addressed to my new address are also missing. I have gone two weeks with missing mail and no one knows where it is. They tell me to just be patient.

I mailed an eBay package to a buyer, label # ** (Priority Mail). USPS.com shows it as delivered on 3/25/09, but recipient says she never received (Layli **). I have filed several fraud/theft complaints and have spoken to several people at my post office in Kansas City and in her post office in San Francisco. I even called the USPS Fraud complaint hotline. I’m not sure if the recipient really did not receive the item or if the item was stolen by postal worker or misplaced internally. I am at risk of losing $633 since the eBay buyer has opened a dispute saying the item was never received. Please help!

On 4/6/09, I went to the USPS and mailed a package (via certified mail receipt - return receipt). To date the package did not reach its destination. I called the post office in Texas and they indicated they had not received the package. I went to the post office where I mailed the package and they had no answer. This package contained our whole life's information.

Yesterday again, I received no mail, not even the ads that always come on Tuesdays with coupons for the grocery store. I did receive a package that was not addressed to anyone at my address. It was addressed to Marielena at PHX. My constant problem is I'm not receiving my mails and the mail carrier has given many excuses, which are not acceptable. Please help me resolve this.

I have not received mail for 3 months. All I get is junk mail. I went to the post office, and they said that the mail carrier always leaves mail. Today, my insurance agent gave me my insurance bill in person because he said he gets the bills returned to his office. The envelope says that my family and I have moved without leaving another address. I really hope I can get help because this is really frustrating.

I moved from one address to another within Dallas. USPS did not deliver mail for 3 weeks. I called, and they cannot find or account for what happened. They mostly directed the conversation in an exploration of what I may have done wrong (nothing).

I sent a very important bank document via express mail and was guaranteed that it would arrive by noon today. I paid them their money. My mom called today to talk to the bank and they had not received the documents; that was at 2 pm. I called to track and confirm the number, 800-222-1811, several times today with no new information. I called and talked to Customer Service on my break at work. They did not offer any help, just told me the status that it had left Alabama and that was all the information they had on it, that it may be still on the truck or arrived but just not put in the system yet.

I mailed a package from Wixom, MI to Corona, CA on March 30. It has yet to be received or scanned anywhere along its way. I have called the postal service three times and they tell me they can do nothing about it. Then they tell me it is not a guaranteed delivery. I just want my package to be located and delivered. My tracking number for the package is **.

I am writing this out of desperation and frustration with trying to obtain answers about a package I mailed that was never received. I mailed an extremely important package a month ago that my daughter needed for online schooling. It was a laptop computer on loan from the online school program. I made the mistake of not getting insurance on the package, but had mailed several packages recently to the same address and didn't have any problem. I trusted that the United States Post Office would deliver the package. This missing package has caused more problems than you can imagine. My daughter has not been able to properly participate in the online classes, and the stress this has caused me is indescribable.

Three times I have put a hold on my mail for a vacation and each time my mail was not delivered on the date specified. This is a government agency and they should be more efficient. It is very irritating to have to call them each and every time and get a blase attitude from them. No "We're sorry," etc. Just "Okay, we'll deliver it today" and then I never get all of it. The remainder gets delivered during the course of the week. I don't get my bills and sometimes they wind up getting paid late due to this.

I bought a scale truck from Michael ** in Hawaii. He sent it to me on January 26, 2009 by Priority Mail, USPS signature confirmation and the package got lost. In status, it says only that it was accepted in Lanai City but there is no further information. I get no help at all from USPS. I don't know what else to do.

I was informed today that I did not get any mail yesterday at my house nor did anyone in my "mail loop" because the carrier ran out of time. They are allowed only 10 hours per day. If they don't have the mail delivered, they just do not deliver it. This is awful. The postage keeps going up and we keep getting less service. Help.

I sent $10,000 in an envelope to my brothers in Africa. They say that they do not know where my money is and it was never brought to them. I will take to court for bad treatment and loss of money. This loss of money made my families in Africa sell all their chickens and trade my sister for marriage as payment.

I bought a textbook off of Amazon. Tracking number said it arrived in Dallas on 2/27/09. The book never made it to my local PO in Crandall, TX. I took a copy of the receipt to the Dallas PO, where the woman behind the counter would not even look up the item. She stated she had the same information I have and they do not keep mail at the PO; they forward it to local POs. When I told her it has never made it to my PO, she said, "That's not my problem. It's not here." I called USPS Consumer Affairs and was told unless the package was insured, I was out of luck. I contacted the seller for a refund and he also said he mailed it and was not his problem either. I am out $50 for a textbook I never received. Could you maybe help me?

My mail carrier to my apartment has stopped delivering all my mail. I am missing several checks and other mail. He has left the entire mailbox for all the apartments open at one time. At another, he simply left a handful of my neighbor's mail in my box as though he just didn't want to deliver it. Now I am getting hardly anything. I am missing a check for $500 and other mail. I cannot have mail delivered and will have to foot the expense of a PO box to keep this carrier from losing, taking or throwing away my mail.

I am writing this letter for my friend. On April 12, 2009, he went to the post office to send a birthday gift for his son in Florida without buying insurance. He called his son to see if he received it. His son said no. His son went to the post office in Florida to see if the gift box has arrived or not. They answered that the box has not come yet. Today, April 23, 2009, my friend and I went to the post office to ask if the gift box was sent or not. The supervisor answered that he can't check because my friend didn't buy the insurance (the insurance paper has the tracking number). So I asked the supervisor that if people send some boxes without buying insurance, employees working at the post office can throw away or steal them because they know those boxes have no insurance (no insurance paper on the box). He replied that he has no responsibility for that.

NYC Department of Citywide Administrative Services, Division of Citywide Personnel Services, One Centre Street 14th, New York, NY 10007 sent me a letter dated March 29,2008. I never received the letter. On Saturday, April 18, 2009, I went to the Brevoot Station, Brooklyn, NY 11216 and talked to clerk ** and told her I never received the letter sent by the agency above. I then asked her for a letter of missed delivery. She indicated that there is no such letter or form.

This is the second time that my mail has been delivered to me open. It is always a check. The first time, there were no markings. This time it was marked damaged. I believe the post office is opening my mail. These people are very nosy about the affairs of people in this town. I want something done about this.

I sent a package of my late husband's pictures and mementos from Texas to Maine. The package finally arrived three weeks later, but it was completely empty. My husband died 4 months ago and I am so saddened to think that someone couldn't have picked up these precious pictures and mementos and placed them back in the box again. I did not insure the package and the local post office said the package came empty and they can't do anything about it. I still have the empty box with the message from USPS that they apologize for the damaged(?) items.

After waiting in line for over 15 min., I finally got to the window. I asked the clerk for 5 Priority stamps and paid for the transaction with a credit card. Since I had been there such a long time, I left in a hurry, without looking closely at the receipt (my mistake). When I got home, I looked at the stamp and saw it was for $17.50. I looked at it several times, even with a magnifying glass. Then I read my receipt and confirmed that the clerk had sold me 5 stamps for $17.50, so I ran to the post office and requested that the error be straightened out and an exchange of postage be made.

Starting sometime in March, our mail was being returned to sender, stating that it lacked the correct apartment number. We have lived here since 1989 and the carriers know we are here, but they’re returning our mail nevertheless. In the last month we have had calls from our mortgage company, credit card companies, and some of our utilities, inquiring if we have moved. Uh no, we haven’t moved, but we're no longer recognized by the Post Office. After these notifications we had to scramble, wondering what other bills we've not received because they've been returned and it’s pretty impossible.

I placed my mail on hold there so it would not be delivered to my home due to a break-in. When I called to check and see if I had any mail, Mr. ** answered the phone. He was very rude and said that they don't hold mail for a vacant house even after I explained that I filled out the yellow card and my mail was indeed on hold. I was up there the previous day checking on it. He abruptly put the phone down and came back to the line very nasty and said, "There ain't no mail here for you." I knew I had something because the guy the day before said I did but it wasn't what I was looking for so I left it. They said if I picked it up, it would release the hold so I left it.

I sent 3 packages with signature confirmation via USPS. 2 boxes weighed 48lbs a piece, full of trading cards for a buyer from EBAY. 2 of the 3 packages made it there (though they were never signed for) and the 3rd went missing. I got a letter in the mail with labels cut from the missing box, and I'm talking pieces of cardboard still attached, with an “Oops, we lost your package.” So I filed the claim stating I want the package found and delivered to the buyer, but have gotten nothing from this. I've called and called and called for 3 months now and still have gotten no new news or anything at all. They just keep telling me they will look and that there is nothing else they can do. In fact, they had completely forgotten that they were doing a search for the box and started a new claim. Thanks for all your help USPS. I will now be taking my business elsewhere.

I am a tad ticked off on this date. After fighting with the postmaster at the district office consumer affairs office, the post office is still refusing to deliver mail to the group home where my daughter is currently living since mid-January 2009. I applied for a hardship for my daughter and was denied for this reason for Kristin from the time she was born until March - Sept 2008 where she lived in Des Moines, IA. She came back home from September 2008 until mid-January 2009. The rest of the time she lived in a small farming rural area town with approximately 98 families.

I bought and prepaid a Priority Mail domestic/international envelope for $12.31 (which estimates a 6-10 day delivery) to send a document to the Philippines. I handed the item to my carrier. The Post Office has no record of receiving it! (They do acknowledge receiving my money.) There is nothing they can do to find it, reimburse, etc. I asked: If the carrier throws the package away, that's the end of it? The answer to that question is: Yes.

I mailed my mortgage of $2,745.95 certified and priority mail on April 7th. To date, it has not reached its destination of Atlanta, Georgia. I've contacted the Amityville Post office, the Atlanta Post Office (404-765-7558) and no one can tell me where my mortgage is. The tracking number is **. It says it was accepted in Amityville but has no further information. I am now being charged a late fee for my mortgage and the post office has me doing all their legwork i.e. call this one, call that one, etc. Lastly, I was told by the Post Master in Amityville that I should find an alternate method of paying my important bills.

On or upon Mar. 30, 2009, I mailed three payments in the area of ZIP 10025: (1) Imperial Parking Philadelphia, PA; (2) WFNNB-Fortunoff; and (3) card member services. None of these letters arrived at their destinations. I assume they could have jammed in one of the mailboxes or were lost in sorting. This caused me additional late fees and could damage my credit for being late. This appears to be a first in many years of paying bills. I have not received these letters back as they had return stickers on the envelope. I will probably be assessed late payment fees and may cause increased interest in future payments.

I filed my taxes 3 months ago. My check was mailed on March 20, 2009. I called the IRS today since I had not received it back and they informed me that it was returned Undeliverable. I called the USPS on March 25, 2009 and they had the local post office call me back. I made sure that I was listed on this route at this address. Now I find out that they returned my mail anyway. I have had 2 other people tell me the same thing and the envelope is marked (handwritten) "Not at this address." That means the carrier put it in the wrong box. I went out Monday and our mail was in our neighbor's box and their mail in my box.

Below item was not delivered as addressed and was supposed to be returned to me - the sender. It shows as delivered, but I have never received the item. I called the local Fox Lake post office to inquire about the package; they took my number and told me they will call me back - I'm still waiting on the phone call. This was their Priority Parcel service domestic!

I have been trying for 4 years now to get mail delivered to my home. USPS service has refused with no legitimate reason given. No mail is delivered to our street and there are about 20 homes here. We are all forced to get and pay for a PO box. I have filed a complaint with the Consumer Affairs and claims dept in the USPS in Portland, OR to no avail. They won't even respond to me. I have called again today and was told it was still not completed and they did not know why! She told me to leave another message with a woman named Patricia. I left the message again. It has been almost 2 years since I filed that complaint! I have been sent to collections for bills I never received at least 5 times now.

I sent a package to China on 3/23/2008, but since now the recipient did not get it at all. I called the PO and they told me it's not their fault because they only have the responsibility in US. I don't know what to do now! Should I call the China mail service? I have lost a brand new iTouch.

I have a customer who owns a post box and they had disability checks being sent in but they never get here. I sent a test with confirmation from a nearby city with just a letter and it never came back.

I am having problems with my daughter's mail not being delivered. This has resulted in her immigration process being derailed and may result in deportation. I have contacted the supervisor already 3 times and called the 800 number for USPS three times. Each time, they act as if it is a new complaint. Much of my critical mail goes missing. I had 2 checks and my vehicle registration lost in the mail. There are more items that I have documented, but this is a start. I wonder what other documents may be missing or other key mail that has been lost. Other neighbors have similar complaints, but this is anecdotal information at this time.

On Friday, 10th of April, I posted a small package for my daughter. I sent 2 boxes of medicine specially bought in the UK & some chocolates. Today, the 13th of April, she received the package - all items missing except for 1 box of the medicine. I was really mad as from now on, I can't trust the post office. I don't care about the chocolate missing but the medicine. My daughter needed them. I just want people to know - be careful from now on, when they send a package to their loved ones. Thank you.

I left my retainer at a friend's house while I was home visiting from college. My friend's mom took the retainer to the Post Office on Thursday (4/2/09) to have it sent priority mail to get to me on Saturday (4/4/09). She can't find the tracking number so no one at the post office can help me. I have gone to both post offices and have called the 1800 number and still no help.

I sent an article of jewelry through the mail (diamond pendant made up of my mother's diamond wedding ring and anniversary diamonds around it). This item was lost or stolen through the mail. I insured the item for $2,000. I had an appraisal made when the pendant was fabricated (it was valued at $2,900 at that time, 2005). I sent this in as proof of value along with a receipt of $500, in which I paid for the silver mounting the family heirlooms where placed. I received a check for $508 only and not the full $2,000. The USPS stated that according to their guidelines set up by the USP Service Headquarters, I wouldn't receive any more money. Ridiculous! I couldn't get a receipt since my father purchased the diamonds in the late 60's. How can they sell insurance to people legally and then not pay out? Can you offer some words of wisdom? Consequences: I am out the remaining $1,500, time and stress. It's bad enough they lost an irreplaceable item, but to have to go through these means to get the rest of the insurance money is unbelievable!

On January 3, 2009, I was driving past the post office when a postal truck came out of the office to begin his run and struck my vehicle. He claimed fault but at the time, I did not have insurance on my car because I was laid off and my insurance lapsed. It has been a nightmare dealing with the postal service on my own. I was told they would not pay for my rent a car. They would pay only the amount of time for the car to be repaired, which was 14 days. I, thinking I would be reimbursed, rented a car on my own for the amount of time I was without a car because I had to look for work. I paid a lot of money out of pocket and they treated me so bad like I was the one to hit them.

I received a notice in my mailbox on 4/7 stating that a package would be available for me to pick up at my local post office on 4/8. When I attempted to pick the package up on 4/8, I was told that the worker could not find the package. I was told that a representative would follow up with me by phone once the package was found. I have gone into the branch several times to retrieve the package and it is now lost. The manager, Lakeshia **, has not followed up with me regarding this matter. She stated that she would look into the matter on Saturday, 4/11. I have not received a response from anyone at the post office. The items that I ordered are missing, and I am not able to get a refund for the order.

During the holiday season for 4 months at the end of 2008, the post office selectively and indiscriminately decided not to deliver certain pieces of mail to our address, where we have lived for 32 years. If the omitted mail had been junk mail, that would have been fine. But they did not deliver bills, billing statements, packages and payments. I had one gas card bill for a card I barely use which had a $30 balance. The bill never arrived and since I hardly use the card, I had no idea that I was carrying an unpaid balance. I know a lot of companies send 0 balance bills out but with everyone going green, we honestly thought they might have gone green and reduced unnecessary mailings as well. (Cut to me trying to use my Visa and being declined and told to contact Experian for the answer.)

I placed 2 tickets worth over a $100 in a birthday card over a week ago and my sister never received them. I need to know if it's possbile to get a reimbursement for my tickets.

On Thurs., 4-3-2009, I went to the Viroqua, Wisconsin Post Office to mail a package. I used a postal service box from the display. I did not bring tape with me because the last box I used had the adhesive on it. I noticed Anita, the manager, had a tape gun and I asked if I could use two pieces of tape, one for the bottom of the box and one for the top. She said no, that it is her personal tape. She then asked if I was sending the box first class and if so, she'd let me use the tape. I said no, I was not sending it first class. I told her the box contained military books for my daughter who is Marine needed for a promotion as she was going back to Iraq. I offered her $1 for 2 pcs. of tape but Anita, the manager, told me I would have to buy the tape from the display for over $3 a roll. There was a line-up of people waiting and a very nice customer said, "Here, you can use my tape." I felt I was treated rudely. Anita is very rude to the public, as I have talked to several people who all agree.

My mailman, Edward **, has repeatedly refused to deliver all correctly addressed mail to my address for years. After numerous complaints to his supervisors and providing proof of my accusations, I haven't gotten any relief from this monster. Now he has taken it upon himself to personally retaliate and take matters into his own hands. He actually physically attacked me while on the route and continually damages and destroys mail that he does deliver. I have watched him deliver large mail pieces by standing at the curb and throwing it at mine and my neighbor's houses. I took him to court over the attack and was granted a Temporary Restraining Order because he testified, under oath, that he did indeed attack me, twice! What's even worse is that a representative from the USPS was present and heard his testimony and yet, they allow him to continue delivering some mail to my address.

I ordered a bathing suit from Victoria's Secret that cost $187.00, which is pretty expensive for a college student's salary. I had been keeping track of my package on the USPS website through my email. On April 8 at 10AM, it stated that my package was delivered but I did not receive it. The USPS honestly has not been much help in finding the package. So far, they have told me that the route was split that day and the person who they believe may know where the package is off of work until Monday. They told me they had left a message on his answering machine, but if he didn't call back, I would just have to wait. I asked if I would be reimbursed for my lost package if it was due to the driver's own carelessness. I was then told no, unless of course I bought insurance for the package.

The Post Office webpage promises to forward mail within 7 to 10 days. It is now almost 30 days and I have received absolutely no forwarded mail. This includes my income tax forms prepared by my accountant and bills I receive by mail.

I mailed a package on February 13, 2009 to Cathie ** at ** WDM, IA 50266. She never received the package. I called the post office and filed a claim with the postal inspectors and no one seems to be able to know where my package is.

We have had mail disappeared sporadically since late July, 2008. We have not received bills, checks, etc. We have logged several complaints with our local post office about this. The first complaint was in July, 2008, then again in August, 2008, another in November/December 2008, another in January, 2009. In January, they did red flag our mailbox which put it on a special watch of some sort for a week or so. About a week after this expired, we started missing mail again. Finally on 2/12/09, I got through to John who proposed they would handle the issue in two ways: 1) he would physically come out to the mailbox (we have a cluster mail boxes in our neighborhood) and verify that our mail was not being mis-slotted and; 2) he would log all mail coming into the post office for one month, we would also keep a log for a month, then we would compare notes. He promised to contact us again in a month to see how things were going.

I mailed an insured package to an APO on March 17, 2008. The package was never received, and the USPO has denied all claims and has been unable to provide me with a signature that was required to deliver the package. The last correspondence I have is from the US Consumer Advocate dated June 18, 2008 stating they will do further research and contact me. After 90 days, I began to contact this department and have never received a response.

Today, 4/8/2009, my mail was misdelivered to my neighbor at **. My other neighbor at **, their mail was in my box and her box had ** mail in it. This has never happened before, so I assume that a sub was used or this carrier was on cold medications. I can't say how many other people were involved up and down Colgate Lane, since I wasn't about to go snooping in everyone's box anyway. See if you can track down the responsible party soon. The neighbor who had my mail said that she put her rent money on the box for pickup and found it on the ground later. You can see how this could get out of hand quickly. Please help us. Thanks in advance.

I sent a mail order with a money order to Natural Solutions Environmental, Inc. on 3/19/09 and the company as of 4/8/09 has not received my order. The USPS has lost my order.

I went to the post office on 4/6/2009 to report missing mail. The lady (supervisor) said she would check with the carrier to see why he isn't delivering the mail to my address. I left my name and phone number with her. She was supposed to return my call the next day but she did not. I called her and she claims she didn't speak to him yet. So when I called back today, she became very ignorant and arrogant. She stated that she still hasn't spoken to him. She said (with a rude voice), “When I see him, I'll call you.” It means don't call back.

I mailed a laptop with a customs declaration on 3/13/09 there. The package never even got to customs at the airport; no less to my son, the recipient, in London. It was worth over $1,600.

I was supposed to receive a package on March 16, tracking number **. I have called USPS customer service twice at the 800 number given (complaint # ** and **). I have called the post office 2 times and spoke with Tina and Edward. I told them that my package has not arrived. The tracking number states that it was delivered to my home but I did not receive anything. The package was supposed to be delivered on Monday. My husband was home and he did not receive anything nor did someone knock on my home. I would like to know if this is going to be investigated. I need to have someone call me regarding the results of the investigation. USPS has not done its proper duty to ensure my mail gets delivered properly and safely, nor do they bother to call me with the status of an investigation.

I sent money order to Sage Telecom, and on the way there, it got lost.

I ordered my pet's medication and opted for USPS Priority service. My pet's cremation has come and gone while the medication that would have saved his life remains in limbo. USPS has no integrity anymore. They are lazy and disrespectful under-classes who are lucky to even be citizens, let alone trusted civil servants. I think that they should start living up to their grand tradition so that their customers don't go postal.

We recently moved and were told we needed to get a PO box because our home mail box was not near the street. We are renting so we weren't going to put in a new box. I put in a change of address form but still continued to receive mail at home and the PO box. I talked to the mail carrier and she said we would stop receiving mail at home. A month went by, I stopped looking in the home box. One day, the kids notice there is mail in it, bills, of course, that were now past due. Then we ended up getting another bill at the PO box that had the writing over the stamp with a date that was 3 weeks ago.

Last month, on March 4th, I bought some money orders to pay my bills. This month, on April 1st, I began to open my mail to start paying bills for this month and noticed that all my bills have doubled. That was when I started calling some of the places that I know should have gotten their payment by now. Speaking to a couple of them, I found out that none of them have received my payment. So I called the company that applies the money orders to the store where I bought my money orders and they informed me that the name I gave them was the name on the money order and that the money order had been altered and it had been cashed at a bank. They told me they were going to send me some claim forms to fill out and send them back to them. On March 4th, 2009, I put all my bills in my mailbox, went back in the house to get dressed for work, I don't leave for work until after the mail person run. On that day, I had seen the mail person pull up to my mailbox and got my mail from my mailbox.

I am missing 2 SSI checks, one for the month of March 1st, 2009. It was never cashed or returned to SSI office. Then I was missing my bank card from Washington Mutual which was sent out on the 11th of March 2009. Then on April 1st, I never received that SSI check. No one has a mailbox key in my family but me. So I don't know what to do. Can you please give me some advice on what to do?

I went to see why my mail was not delivered. I was received by the supervisor who was extremely adamant that I had changed my address. He brought out a form that someone had signed to change my address. I was so upset here as I am just finding out that my identity had been stolen. I asked this coldhearted gentleman on what I can I do about this. He said to contact the postmaster and he gave me a telephone number. I left and called this number, which turned out not to be the postmaster - it was a sex line. The Hefner Road post office has this number posted on their wall. I also found out that no photo I.D. is required to change your address. Anyone who has your address information can go online and change your address to anywhere in the country. So whoever did this to me now has access to credit card information and all my financial records - all my mail for the past 10 days. I just need someone to tell me how to have the law changed so this does not happen to someone else.

On Feb. 23, 2009, I had gone to the USPS in Elk Grove Village to send a letter to the IRS. After checking with the IRS, I have been advised they have not received it. I have called the post office to have the mail traced. I have talked to several people who were not able to help. I feel as if they don't care. My personal information was being sent. I do not want my personal information floating around. I was advised by Carol that sometimes things just slip through the cracks. That's not helping me and defeats the point of sending it certified. I have been advised to go to the post office to request a refund. I paid $2.70. My ss# is worth more than that. I'm not getting anywhere with USPS.

I started a home business 4 months ago that requires me to visit my local post office and mail packages daily. My fiance was once friends with one of the employees, Tim **, that ended badly and the man seems determined to make our daily shipments as difficult as possible.

My package was set for guaranteed delivery by noon on 4/2/9. It will tell you that attempted delivery or notice was left at 11:15 AM and 4:30 PM on that day, but that never happened! Nobody called me either. I tracked down the package yesterday at a carrier center and Mathew, the supervisor, has done nothing for me! I'm outraged that someone falsified the tracking records because I was here all day, as I work in my home. He basically told me that it was my word against his driver, and I'm telling you that no one came by to drop off the package. As a matter of fact, I watched the driver deliver my mail off the street at around 4:30 PM, but no package. The seller must be refunded his $35.35 but he won't be able to because the tracking said that it was attempted at 11:15 AM, which did not happen!

Since February 2009, I've had 4 pieces of outgoing mail not reaching their destination. The only outgoing mails I send are checks to pay rent and my bills. The first was February's rent. The second was March and February rent sent together. The last two were Comcast and Verizon bills. I don't know where the check ended up, but they have not been cashed yet. That's roughly $3,000 in checks that have not been found.

In June of 2008, I stopped getting mail from the post office. I called the branch and they told me that they stopped delivering because my grass wasn't cut. I paid someone to have my grass cut and I told the lady at the branch that I am a single mother and I don't have time to be cutting the grass every week because I work a lot but that I live there. She said that she was going to deliver the mail. A week later, I wasn't getting the mail again and they told that they stopped delivering because my house looked abandoned.

I just wanted to comment on the USPS. I have hauled mail as a contractor's employee for 7 years. I have been in a lot of postal facilities and have some comments. First off, the problems really start with the management. Having met many postal managers, I would say that maybe 2 in every 10 is actually an intelligent, decent, moral human being and the good ones are usually harassed mercilessly by the useless ones. This sets a general negative tone in the whole environment that I can literally feel when I walk in these places. Managers are supposed to be leaders and leadership works from the top down and sets the example for the operation.

I received a past due notice in the mail out of the blue with no prior notices stating that I had to pay forty dollars or my mail box was going to be closed. I took the notice in and talked to the man working behind the counter, who in turn referred me to the new postmaster. She told me that I would have to pay the fee or my box would be closed - there was no way around it. My so-called mail box is a no fee box due to the fact that I have never received street delivery. When I informed her of this, she stated that I would still have to pay this fee and then wait a year to fill out the no fee box waiver for the following year. Also, she stated that she was new to the office and was sent to fix it.

I mailed a package to an APO with a Wii Fit and a Rock Band 2 for PlayStation 3. When the package arrived, the bottom was cut and the Wii Fit was gone. I went and saw Mr. ** on December 16th, 2008 to file a claim. I called him in February and he told me that he would file it again. On March 5, I called him again and then took him copies of all the papers I had so that he could fax them. He told me that he has faxed these papers. The Claims department still has no claim on file for me. I then called the Claim department and complained. I had a lady by the name of Sherry call me and she told me to fax her all the papers I had. I faxed her copies of the papers on March 20th at 7:14 am.

I sent two money orders by priority mail with delivery confirmation. When I checked the delivery confirmation on their website, it was last scanned in NJ. It was going to PA. I called and inquired. They gave me a confirmation # and said someone would call me back in two days. This was on a Thursday. So I said, "Will that be Monday?" The woman said no but by the end of business on Sat. I called on Sat. and the woman told me it wouldn't get a call until Mon. On Mon, a man called me and repeated the same information that was on the tracking website. He said I could call the local PA office and see if they had any more info. I suggested that he call them. This was the start of the big runaround. He said he was waiting for them to call back, or he was going to be off the next day, or his colleagues said he was waiting to hear back, that he had spoken to them and they were checking on it. I called them on their inconsistencies and never heard back.

I am writing this letter of complaint about the unreasonable and offensive attitude of USPS staff, **, who works at USPS location 3727 S ALASKA ST, Seattle, WA 98118.