USPS Reviews

I am feeling quite let down by USPS. All of the packages that I’ve received so far have been delivered late, by a time period of 2 to 5 days. Not once has a delivered package arrived within the expected timeframe. My most recent delivery consists of food; now it is already 6 days late. It is really frustrating to deal with this problem, and I do hope for the change in the delivery service of USPS, which will improve its efficiency.

Paid 200 for shipping from seattle to Ohio 2 weeks ago. Package is about 18 inches long, wide and tall. Should of being delivered in few days but still unknown when it will be delivered. 3k package who knows where it is. My client is mad. I'm mad and still waiting for unknown. Should of shipped with FedEx or ups. Probably same price but package would of been delivered while ago.

If I could give the USPS a minus -10 from a scale with 1 being the worst and 10 being the best, I would. Paid for USPS priority 2-3 day delivery from Atlanta to Ohio. Tracking says sent to PR which is a US territory. Then they re- routed to Ohio. Which took 9 days. I will be using Fed-X 3 day shipping for dame price next time.

Deliver to the wrong address constantly. Never helpful. They make it so difficult on purpose.

This is the 8th CD that was delivered completely broken, case completely smashed and the cds cracked in half. Literally the 8th one in a month and every single one of them are completely destroyed. It's absolutely shameful you guys are this reckless with your handling and it's absolutely ridiculous at this point. The sellers even took their time packaging it so it shouldn't be damaged and they still screw up every one of my cds.

I sent a small heavy glass dolphin from Bend, OR to Yuma Arizona. I made sure to bubble wrap it (till the box almost couldn't be closed), then stuffed paper in any little nook or cranny so it wouldn't shift. After taping it like it contained a Fabergé egg, I put bright, fragile stickers all over it. When I went to the post office, I told the clerk it was fragile when answering the liquid, fragile, perishable question. My brother received the package in good time; however, the dolphin's tail was broken in two places. Will never ship anything through USPS again!

This should not be the case when I use certified mail. This service is 2-3 days but today is more than a week already, the mail is still not at the destination yet. This is not acceptable service compared to FedEx or UPS.

If I could give a minus 10 I would. How does an overnight shipment not make it to a destination overnight that can be driven in 10 hours? Answer: turn it over to the US Postal Service and they will make an overnight shipment from Salt Lake City Utah to Billings Montana take two days if it arrives tomorrow 7 3 2026. If not, it will 5 days if it arrives on 7 6 2026 since they are closed the 4th.

USPS lost 3 more packages this year of mine making me lose my business and having to put my dog down officially.

I had 2 hold mail requests in 30 days that were not held at the Pauline post office. I have opened 3 cases and they were marked resolved, but were not.

I received a message that my package wasn’t delivered due to lack of access to my door. That is a LIE!!! We were outside all day long working in the yard and grilling. If you can’t do your job, at least tell the truth.

Honestly, the United States Postal Service is one of the most frustrating, inconsistent, and downright useless shipping services I’ve ever dealt with. Every single time I order something and it gets handed off to USPS, it turns into a complete shitshow. Tracking barely updates, packages sit in limbo for days with no explanation, and delivery dates might as well be random guesses because they’re almost never right. You pay for shipping expecting at least basic reliability, and instead it feels like your package just disappears into a black hole for a week before randomly showing up whenever they feel like it.

We are a small business that relies on daily USPS pickups to ship customer orders. We have experienced ongoing service issues that have significantly impacted our operations and our customers. Our concerns include:

I paid 1495 for priority. Supposed to be here in Wednesday. Here it is Friday, and it's still not here now. It says it might be here tomorrow. I want my money back, but they won't do refunds on priority. Only upgraded priority. Don't ever ever ever use that priority. It's to fall. They will not get you your package.

You would think they would have kind people working at the post office. Instead of ignorant people that can’t even look at you. Please fix this.

USPS has to be the worst company for providing customer care. Impossible to get any information or help on your orders. You’d think to go in person but even the people who work there know how terrible the company is. They say they can’t help you and to call customer service and agree that they would probably not answer or even help with the order. You then call the customer service number (the only way to get help) and you either A. Never get a call back B. Get a call back and they will end the call after a 30 min wait. C. Get put on hold until the entire day passes and they never pick up the phone. Worst company to ship from. Genuinely never make reviews but this is just way to frustrating.

USPS needs a better process. Sending to some distribution centers is definitely not working. The post office itself is moving packages along pretty swiftly. I had a package that was mailed from Jonesboro Georgia on June 11, 2026. It was received at the Atlanta, Ga distribution Center on June 12, 2026. It arrived at USPS in Dallas, Tx one day later June 13, 2026. It arrived at the Shreveport, LA Distribution Center on June 14, 2026. My expected delivery date was June 17, 2026. I have not received my package yet and it is the 22nd of June 2026. I know that this is not the USPS's fault but there have been many bad reports about the Shreveport distribution Center that USPS uses. This gives the USPS a bad name. Something needs to be done about this distribution Center.

Logistics are non existent. I ordered something from the UK that arrived at the Indianapolis distribution center within 5 days. The geniuses at the distribution center sent it to the opposite side of the city where is sat for 5 more days, only to be sent back to the distribution center. Beyond ridiculous, it's taking longer to get from the Indianapolis distribution center to me than it did to cross the Atlantic ocean. Indianapolis USPS is deplorable. Yet more visible proof that the USA won't make it much longer due to viral apathy and lethargy. Shame. America is tanking because we're letting it and some are even helping it happen. My insurance was cancelled because they COULDN'T even DELIVER the bill... FROM WITHIN THE CITY! Unbelievably awful. I'd tell USPS they should be ashamed of their ineptitude but the message would get lost in the mail.

Picture of a New Yorker magazine that was just delivered. It looks as if this issue was washed, spinned, and delivered - all yellow and crinkled. What exactly is going on? Highly disappointing.

Paid for expedited shipping for a package while out of town (had plenty of time for arrival before I was scheduled to leave). Of course, USPS experiences delays and EDD changed to days later when I would be gone. Called customer service to redirect package, claims they can’t do anything about it, not even update to a new address or process a refund and states you have to go online to do it. Of course, they trick you to go online to do it so you’ll be charged an extra $20 for their mess up. Called distribution center it was held at to possibly have it redirected and an employee lied, claiming they would change the address and did no such thing. Just a horrible company to do business with. The very people who pay for services get treated like crap after they receive your money. Have very low expectations when it comes to this company.

I consistently have a terrible experience with the USPS collectively. It’s not just one location or area. The carriers are routinely lazy, no matter where I live. My mail almost always looks like it went through someone’s rock tumbler. Any time I make an online purchase and it ships usps, you better believe there will be a delay. Most recently I ordered some Nesquik powder, got-dang Nesquik! It has been “leaving the carrier facility” for over a week now!! Honestly the USPS needs to go away, they are not reliable and really are just unnecessary. For as much as I can’t stand technology I’d say post is the one area tech wins.

The U.S. Postal Service continues to set the standard for incompetence and inefficiency. Packages are delayed without explanation, customer service is unhelpful and unprofessional, and communication is virtually nonexistent. Their tracking system is especially laughable—updates are often inaccurate, delayed, or so vague they’re completely useless. It’s frustrating to rely on a service that seems unable to provide even the most basic level of accountability or reliability. Nothing more than a waist of tax payers money.

Horrible customer service! You have to talk with an automated service that will NOT put an agent on the phone until you have answered numerous question and given all type of package information that has nothing to do with your question/complaint. When you finally get an agent on about ten attempts later they are no help and are not willing to go beyond telling you information that you already have from tracking.

On May 27th, I mailed a return to Amazon from my Kansas post office. It was received at a Nebraska post office the next day and has been sitting there since for 16 days. When I called one of the employees in my post office, he said he's had the same problem and that it may take up to 3 weeks to 1 month for returned packages to get to their destination.

Nowhere in the private sector would this level of performance be accepted yet the USPS regulalrly raises prices and the service degrades likely due to having to pay claims for all the lost parcels and the government keeps wasting money on this broken Department.

I sent in a change of address on 3/14. I moved 4/17. I also paid for the change of address service. I still am not receiving my mail. I received notification 6 days ago that my insurance bill was coming in my mail. I still do not have the bill which is due in 8 days. I have made 2 trips to the post office to no avail. I only moved 5 miles away and have the same postal carrier. I have never seen such a lack of performance with the post office.

Government needs to take them over or shut them down. Service is absolutely ridiculous. I've had 5 packages in the last 2 weeks just sit at their facility in Dallas and FT. Worth for 3 plus days before finally getting delivered. It's taking a package at least a week's time to go a hundred miles to get delivered.

No inter-country support. If sending something to the US, send via a courier and not a postal service which will ultimately connect with the USPS. The USPS is equipped to avoid communicating with customers. They will not help you. You might as well throw your products into one of the following: a crackpipe, an active volcano, a bald eagle nest, a garbage disposal, a lovely fire pit, the ocean.

Pony Express from coast to coast would be faster and more reliable. But what’s most irritating is consistently low reviews, and nothing ever changes!

Jesus you GREEDY shits raising rates every month now just to pocket more. May as well change your name to greed based postage company. You have totally conVINCed us to start using other companies and boycott USPS. GREED GREED GREED.

Sent a package from St Charles Missouri to Mesa Arizona. Paid for Signature delivery and insurance. Recipient moved, had the new address in with USPS. Instead of forwarding to new address, they just dropped it in a box and the new tenants got the package. And they kept it. Was personalized item and gift cards. Contacted USPS about the insurance and was told you have to prove what was inside the package. How do you prove what is in the package? How do you prove that what is in the box is what you were saying unless you had video proof of it. So it's a big scam to get more money from you if you pay for extra insurance and obviously signature delivery because they don't do it and didn't even get an apology. Needless to say USPS has lost my business as far as packages are concerned. I would rather pay more to a competitor than to deal with the shadiness of usps. Shameful

They haven't improved. Same old don't care company. How can a package depart Birmingham AL at 8 pm and then depart again 7 hours late the next day? The same situation in San Jose, CA. Ridiculously amazing.

Lost rent check. Dropped off a box today and am unable to track it this evening.

The absolute worst! Every time I turn around, they bring my packages all the way to my city, only to turn it around and send it back west. It's utterly ridiculous! The postal service wants to know why they are going broke? It's garbage work like this. Heck, they are so good at pissing people off, they should have people submit reviews on how well they do at making people miserable. They'd have a 5-star rating. Good job, USPS! 👍

I am extremely disappointed with the service I received from the United States Postal Service regarding a lost package and the lack of resolution afterward. I received two collector cards from an exclusive Dragon Ball Z event. These cards were event exclusives and highly sought after, with current market values around $500 each. I had arranged a trade with a reputable card dealer who was willing to exchange two action figures from the same event — figures my two sons had desperately wanted. We waited in line for nearly five hours at the merchandise booth, only for the figures to sell out right before we reached the front. Since my children are not interested in collecting cards, this trade was the perfect opportunity to still get them something they truly wanted.

I called about resolving this issue and I got a very rude unprofessional male being disrespectful and not letting me speak. All of this started with a malicious mailman who intimidated me of a signature. Then the post master would not listen to my concern which was if they hold our mail my 90 yr old grandmother would not be able to recieve her mail at all. Absolutely disgusting, unprofessional, and malicious people.

Our taxes pay for this incompetence? A major overhaul of the USPS needs done real bad. Maybe hiring people who can read and write would be a good start. Someone please tell me how to have the USPS audited.

This is the second time I mailed an important document that never reached its destination. USPS efficiency and accountability is highly questionable.

Jared did a great job in walking me through the process of modifying my hold mail request. He laid out the steps carefully, and helped me through a few segments that were not clear. He's the reason I gave the service a 5. One area needing improvement: The bot is not ready to walk users through the process. I asked very simple questions --how do I change the date of my mail delivery hold that the bot could not understand or help me through the process.