USPS Reviews

I've repeatedly had the wrong mail dropped off at my house. Then I have to take it to them myself. And also other people have gotten mine. I don't trust to order anything anymore. I've never had less faith in the USPS as I do now. It's like the driver isn't even reading the addresses on the package. Please help Lawrence Michigan post office to train and monitor their staff.

Purchased next day delivery for some important paperwork that was not delivered until two days after it was scheduled to arrive. Repeated calls to customer service provided no more information than what I found on the tracking site. There were no weather issues. It seemed to be just indifference. This caused a major issue for my family with no explanation provided. To add to the insult, I had to stand in line at the post office, fill out a form and received a money order for my refund instead of a credit back to my original form of payment. I will never rely on USPS for something important again. Work on your customer service and do what the consumer pays for.

USPS tracking is horribly inaccurate, which makes it absolutely worthless. Package delivery times are routinely overestimated and never trustworthy. Throw in a holiday weekend, and the fun really begins.

I never get my mail. I made a claim and the mail was never sent to my mailbox. Everyone got a stimulus check and a tariff check except me. Mine was cashed and I never got the money.

USPS Mobile tracking system is a joke. Don't trust USPS with any of your important deliveries. If I could have my mail delivered by another company I would change it in a heartbeat. The whole point of a tracking system is to keep track of a package where it is and when it's arriving. But what good is a mobile tracking system if the information on it is incorrect? This a federal institution that is responsible to carrying and delivering very important items and mail. The fact that a federal government agency is using a website and mobile app that my 10 year old son can make on a tablet should worry the public. This information and items they are responsible for handling is extremely important and they should have the necessary and updated tools available to insure proper security and delivery and they are not doing that.

I am furious with the complete lack of communication from the Catalina Avenue Post Office in Redondo Beach following the August 26 robbery of a postal worker, during which mail was reportedly stolen from two outside collection boxes. I only learned about this through Nextdoor — thank you to the community member who posted it. When I went to the Post Office the next morning, there was no notice on the doors, building, or affected mailboxes warning customers that their mail may have been compromised. I personally had over $20,000 in business bill payments and a cash payment in the mail. Others could have checks, banking information, legal documents, or other sensitive personal information at risk. People need immediate notice so they can stop payments, notify recipients, protect their accounts, and prevent bills from becoming delinquent.

Had experiences twice that my packages showed delivered in their system and I never relieved items to date. Poor follow up no proper accountability for items.

Many time lost my package, I was send box, received envelope and inside empty.

This service is just here to take customers' money, do nothing about their error in mailing certified mail. This is the fourth time I paid for certified mail and they deliver it to any zip code. It shows on their receipt printed up and certified mail receipt correct zip code, but certified card sent back a different zip code. Last Certified Mail sent for my State Taxes again on 8-10-26 with other zip code 48909 was sent to 48924. Called Post Office and they confirmed I was right and said a Postal Employee will call back. That's what happened last four times with no results and they made sure they kept my money. They are the worst service. Certified track #** and do look at the correct zip code you printed and then the wrong zip code you sent it to.

We moved into the house a year ago and they delivered a package to wrong address 4 times. I am missing thousands of dollars in items. When contacting the office they either ignore me or just say, "We'll look into it." I’m scared to order anything else.

Absolutely the worst shipping EVER! My packages are ALWAYS late! Unbelievable how terrible USPS is! People need to start using UPS

In the past 3 months, USPS has (a) erroneously failed to deliver a package to me, with a false claim of "insufficient address". When I tried to ascertain how the address was allegedly "insufficient", USPS did a cover-up and falsely claimed they didn't have a scan of the package, showing my address. (b) Lost a package addressed to me; [c] lost a check for $177, addressed to me.

I am absolutely DONE with USPS. I sent a package to my son. USPS may show it as “delivered,” but it was NOT delivered to my son. The mail carrier put it in the WRONG mailbox. Apparently, USPS considers that a successful delivery. Then I sent another package to my son at his new address, and that package didn’t make it either. I filed a claim expecting USPS to take responsibility, investigate what happened, and make it right. Instead, THEY DENIED THE CLAIM. So let me understand this: I pay USPS to deliver a package to a specific person at a specific address. They fail to properly deliver it, the package disappears, and then they deny the claim? What exactly am I paying for? Two packages. Two delivery problems. And when a customer asks USPS to stand behind the service they were paid to provide, the answer is essentially, “Too bad.”

Absolute trash service for packages. Estimated delivery dates mean nothing to them. Packages that are sent out from nearby addresses end up being sent 1000 miles away and then coming back, packages sit still for a week at certain facilities without updates. Incompetent overpaid workers collecting paychecks, that is all. Whoever is in charge should start hiring people that care (just a little at least), instead they hire workers that rather be on their cell phones checking messages and or making private calls.

I sent a package off for a special person's birthday 5 days ago and paid extra for priority mail to be delivered on time. The package still hasn't arrive at my person's residence in Texas and it was scheduled to be delivered today. I got an email saying it's now gonna get delivered tomorrow, two days late and after her birthday. There's absolutely no human contact through customer service anymore so I can't get anyone on the phone. When we pay extra we are supposed get what we paid for. I will NEVER use snail mail anymore. I feel like I've been robbed and violated.

Regarding SYRACUSE and Rochester NY distribution centers. I am near Ithaca NY. Ever since they started routing almost all our packages through here, more than 50% end up being misdirected. That's an absurd number of packages not being properly routed. I've seen stuff go all the way to Florida, the west coast and more before eventually getting to me WAY late. Today a package in Syracuse yesterday and was scheduled for delivery today went to Albany! The attempts to streamline service and save money has failed. Several of these were important and temperature sensitive medications that USPS ended up paying for since they were garbage by the time they got to us. Everyone in our general area from Ithaca to Binghamton and more are complaining of the same thing. I worked for USPS. I thought it was a mess 15 years ago but it is far worse now!

I shipped a Priority package August 10, 2026 to be delivered August 13th 2026. It had been sitting at the Dallas, Fort Worth Distribution Center for 3 days and the items in the package is no longer any good. 10 pounds of backed good down the drain due to people not doing their job. And postage is going up every time you turn around. In fact this is the second package this has happened to. UPS is the only way left.

I mailed a Priority Mail package with perishable items (peaches and cherries) from Portland, OR, to White Plains, NY, on July 27. Three days after the scheduled delivery date, the tracking still showed the package sitting in Portland. When I visited the Post Office, I was told it had been picked up the same day, but they could not provide any tracking updates. I was given a phone number, called three times, and never received a response. then contacted the White Plains Post Office, where I was told the package never arrived. I submitted a claim as advised, but it was denied with no explanation. This experience involved conflicting information, a lack of transparency in tracking, no follow‑up, and the loss of perishable goods. I am requesting clarification on what happened to the package and why my claim was denied without any reason.

That young woman filling in for the gentleman—who is always there, professional, and kind—is the exact opposite of him: she opens late, doesn't say hello, disappears into the back of the office only to reappear 30 minutes later, and gets angry if you call out to her; she is extremely unpleasant. This was on August 13, 2026.

Never picked up my package when shipped then had to wait ten days before item moved then they claimed tried to deliver it when they had not. Called USPS customer service and got nowhere. Whole thing stank.

It took 10 days to deliver a Priority Mail item sent from a USPS Post Office in Connecticut the morning of 7/30/2026. It finally arrived at a PO Box in Ohio on 8/8/2026. The USPS Tracking indicated that the item arrived at the Cincinnati, OH Distribution Center on 8/3/2026. When the status did not change, a Service Request was opened on 8/5. The USPS Customer Care Center was unable to provide an update on the Service Request, saying only that "they're working on it and someone will contact you soon." This was an important item. I suggest that if you have something of value, do not use the USPS and instead go with a private service who takes their mission seriously.

I ship and receive packages often being a member of a club of collectors. Cost is the main factor determining USPS use, since the items shipped are heavy and frequently travel good distances. The flat rate priority mail box is mainly used for this purpose. It's extremely rare for a box to make the trip in 3 days. This trend seems to be worsening with time. Boxes commonly take a week or longer in transit, if not get lost, altogether. Pathetic is a word that describes my feelings.

Service keeps getting worse and worse every year. You cut and take from rural communities without batting an eye. If someone doesn't clean this mess up there won't be a post office at all someday.

If I could give 0 stars, I would. I had a small, flat package I needed (BADLY) by Friday, but I was willing to take the chance on Priority Express because it said it would be here by Saturday evening. I paid extra for the service. It was mailed Thursday MORNING from Bastrop, Texas to Austin, Texas and spent 24 hours there. Then, instead of shipping to Denver, it went to Los Angeles. It is now Monday and the package is still not here. Expected by 9 p.m. tonight. I paid extra for a service that is absolutely a total scam and is "express" in name only.

Your tracking information is incompetent, horrible and useless. You are changing date of delivery and do not say package location. That is Idiocracy and stupidity. That is waste of time. Perhaps this problem is only in San mateo Ca.

I pay for Prime delivery from Amazon and also a high amount of federal taxes. My post office is refusing to deliver any large packages and they bulk at delivering even medium size packages, like a tool or a crock pot. If it doesn't fit in the mailbox, they don't want to deliver it. I contacted USPS and initiated an investigation and all they did was send it to the local postmaster who called me up and told me they weren't going to deliver my large packages. I'm now forced to purchase any larger items (cat food, quilts, tools, etc.) at Walmart instead. It's a 28 mile round trip to go to the post office to pick up packages, and some do not fit in my car, and it is at least $4.79 a gallon of gas for every trip I make. I'm already paying for the delivery. USPS is a failure.

USPS is absolutely useless and I’m always so disappointed if I see someone delivering with them. They just returned my package to sender because of insufficient address but everything was filled out perfectly. Mind you, the next day FedEx delivered a package photographed on my deck right below the house numbers. Unbelievable right? It is if it’s USPS. It’s either complete laziness or just absolutely no care for their customers. Don’t even try to use their customer service, they had it shipped back to the sender within 15 hours so it might not be laziness. They work great if the goal is to screw someone over.

Customer service and consumer affairs departments are, unfortunately, some of the most frustrating places to deal with. Instead of listening or trying to resolve legitimate issues, many representatives seem to simply repeat the same scripted responses over and over in a dismissive, uncaring tone. It often feels like they have no interest in understanding the situation or taking ownership of the problem. Rather than providing real assistance, they pass customers around, avoid accountability, and leave people feeling unheard and helpless. When you're already dealing with a stressful issue, being met with indifference and robotic responses only makes the experience worse.

My Package was supposed to be here yesterday, but you idiots shipped it to Virginia when the package WAS only an hour away. If you can't read an address, you don't need to be working for the Postal Service.

The post office service is very questionable these days. I had a package sent from a state 4 states away for which took a day and a half to reach my regional hub about 30 miles away. For 5 days the package has been in and out of that hub actually getting to my local po and the back to another po 50 miles away then back to regional hub for two days. No wonder the USPS is in trouble. They can’t get shipping a small package correct. If the company I worked for had that kind of efficiency they would no longer been in business. Pathetic.

I went into the Shannon Plaza (Durham) location to mail my son's birthday Tea Cakes. I chose priority mail because I assumed it would get there on time. I mailed the box on July 10 (Friday) and was told it would arrive by July 13 (Monday). I wasn’t told that priority mail is not a guaranteed to get there on time. Well, the package sat at the Greensboro location for 2 days and finally arrived on July 16th (his birthday is July15th). I called the 800 number and was told that priority mail is not guaranteed and was instructed to call the location where I mailed the box because they can give me a refund. I called the Shannon location and was told (by the manager) that she could not give me a refund. Well, priority mail ain't cheap. Since I only mail (normally) two times a year, I decided today, I will no longer use the US Postal Service, I will use another shipping company. They charge me $24.80 to mail a box and there is no guarantee, is unacceptable.

I keep having packages being missorted or sent to wrong places from the Tallahassee and Jacksonville distribution centers in Florida. It makes my deliveries several days late and stops my plans. They don't make it easy to contact support either.

I am feeling quite let down by USPS. All of the packages that I’ve received so far have been delivered late, by a time period of 2 to 5 days. Not once has a delivered package arrived within the expected timeframe. My most recent delivery consists of food; now it is already 6 days late. It is really frustrating to deal with this problem, and I do hope for the change in the delivery service of USPS, which will improve its efficiency.

Paid 200 for shipping from seattle to Ohio 2 weeks ago. Package is about 18 inches long, wide and tall. Should of being delivered in few days but still unknown when it will be delivered. 3k package who knows where it is. My client is mad. I'm mad and still waiting for unknown. Should of shipped with FedEx or ups. Probably same price but package would of been delivered while ago.

If I could give the USPS a minus -10 from a scale with 1 being the worst and 10 being the best, I would. Paid for USPS priority 2-3 day delivery from Atlanta to Ohio. Tracking says sent to PR which is a US territory. Then they re- routed to Ohio. Which took 9 days. I will be using Fed-X 3 day shipping for dame price next time.

Deliver to the wrong address constantly. Never helpful. They make it so difficult on purpose.

This is the 8th CD that was delivered completely broken, case completely smashed and the cds cracked in half. Literally the 8th one in a month and every single one of them are completely destroyed. It's absolutely shameful you guys are this reckless with your handling and it's absolutely ridiculous at this point. The sellers even took their time packaging it so it shouldn't be damaged and they still screw up every one of my cds.

I sent a small heavy glass dolphin from Bend, OR to Yuma Arizona. I made sure to bubble wrap it (till the box almost couldn't be closed), then stuffed paper in any little nook or cranny so it wouldn't shift. After taping it like it contained a Fabergé egg, I put bright, fragile stickers all over it. When I went to the post office, I told the clerk it was fragile when answering the liquid, fragile, perishable question. My brother received the package in good time; however, the dolphin's tail was broken in two places. Will never ship anything through USPS again!

This should not be the case when I use certified mail. This service is 2-3 days but today is more than a week already, the mail is still not at the destination yet. This is not acceptable service compared to FedEx or UPS.

If I could give a minus 10 I would. How does an overnight shipment not make it to a destination overnight that can be driven in 10 hours? Answer: turn it over to the US Postal Service and they will make an overnight shipment from Salt Lake City Utah to Billings Montana take two days if it arrives tomorrow 7 3 2026. If not, it will 5 days if it arrives on 7 6 2026 since they are closed the 4th.