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USPS Reviews
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Reviewed Sept. 2, 2023
On several different days throughout the year I’m receiving my Mail already open from letters to packages! Rather something was taken or read it. It is a federal crime to open mail or packages that does not belong to you!
Reviewed Aug. 30, 2023
Forwarded my business mail back in June 2023 online, no mail forwarded 2 weeks later. I called and surprise no record found of the online request. Went to the post office in July 2023 to request again. I have spent hours on the phone with the USPS and here we are in Sept now and still NO MAIL!! Every call I make I get a different story/excuse of why my mail is missing and nobody to date can tell me where my mail is.
Reviewed Aug. 25, 2023
United States Postal “Service”? The post office delivered to the wrong address, a package from Amazon worth hundreds of dollars. Today, I realized that our postal system is in really bad shape with bad policies and bad leadership. The post office admits to delivering it to the wrong address and even showed me their internal tracking to that address. They showered me with worthless apologies, but added since the package was not insured, they will not reimburse me or do anything about it. They did provide me with a “vendor letter” which states USPS made a mistake and with the letter and they hope that the vendor will pay to resend another unit. However, as far as UPSP, they will not pay for anything.
I actually know where the package was delivered. However, the people at that address have not contacted me or left the package at my address. If an uninsured package gets damaged or parts are missing, I understand their policy of no reimbursement. However, since they know that they delivered it to the wrong address, in my opinion, it is their fault and they should replace the item regardless if the package was not insured.
I spoke with them on their toll-free line and they said they are sorry but everybody makes mistakes. I agreed, everyone does make mistakes but there are consequences for mistakes. If they can misdeliver to an address without any consequences, then what’s to keep them from being careless with packages or even outright stealing packages? Certainly, you would think they would at least track things like that on a monthly dashboard to see how well their “service” is working.
When the guy said there is nothing else he can do (as if he actually did something), I made a promised to him, that I would spread the word about their poor “service”, bad policies, and lack of leadership. He told me to go ahead and say whatever I want to and then asked if there was anything else he could “help” me with. He did say I could speak with the post master of the Cedar Elm Post Office to see if he would make an exception. I asked him how do I contact him? He said I would have to make an appointment. I asked him how do I make an appointment? He said I would have to drive to the post office to make an appointment in person.
So that means, I would have to drive there to make an appointment and then dive back again for the appointment. No emails, texts, chats, or anything remotely resembling modern communications. That means my time and my gas money are on me. I did try to call the local phone number that appears at the bottom of the vendor letter. It rang a bunch of times and then just stopped ringing with no voice mail. I spent a ton of time and the UPSP did nothing but give me apologies for losing a package worth $250.

Reviewed Aug. 21, 2023
My priority mail came up missing and the company did absolutely nothing to ensure my pack was safe. Anytime I have to deal with a company and have a choice to use a specific mailing service. It will not be USPS.
Reviewed Aug. 16, 2023
This been a long time coming for me to write this review since the USPS is not doing anything to solve my issues and it keep happening. I don't understand why a company like this will have a poor customer service. My packages have been stolen on several occasions and it starting to make me angry because these are business delivering of worth $300 every time and every time I called; they will ask you to file a complaint (FYI: the complaint they never do anything about). I will pay $12 - $15 each time to mail my complaint form that will never get resolved and at the end, I will give up and forget about the whole thing. Now again today as of 8/16/2023, my package says delivered like always and it was never delivered. Mind you I have a ring camera in front/every corner of my house and I live in a good, safe neighborhood. My package said it was delivered and it wasn't.
And I have been calling USPS since 8/14/2023 and they keep telling me their customer service number is busy and that they will call me back and they never did. I have not been able to speak to a real person only the computer and even when someone manages to pick up, they don't know what they are doing, and they will tell me to wait to be transferred to another customer service. And mind you, that new customer service doesn't know what they are doing or what to do either.
I have proof of every package that has been stolen from me by USPS. I have every receipt and every order complaint. Other companies have proof of delivering with a picture of it when you track your packages and when it was delivered. But USPS don't and that makes it easy for them to steal your package every time. I just spoke to a Woman named Bridget and she was so nice; I have never spoken to anyone at the post office that was that professional and knows what they are doing, and she paid attention to my complaint and promised to report my case for a follow up. I will be waiting to hear back and hope this gets resolved. And I will come back to update my review. This is my first review on USPS because this pattern is getting out of hand. Thanks.
Reviewed Aug. 8, 2023
I thought sending a priority envelope would get it in one day since it was going a few towns away. It's seriously taking 2 days to go 2 hours away. I would have spent less in gas even with the high price of gas to deliver it myself in matter of 4 hour round trip. To pay $10 I expected more. Very sad service, I won't bother to use again.
Reviewed Aug. 7, 2023
I reserved a post office box online and have had nothing but problems since. All my mail is being returned and it says I have moved and that I don’t exist. I did this in February and I’m getting ready to make my third trip to the post office to straighten this out. This is extremely unacceptable service.
Reviewed July 26, 2023
The latest switch to Ground Advantage is a nightmare for shippers. Not only is it costing more money to ship, the delivery times have increased by a huge amount. It used to take 5 days to ship a first-class package from PA to CA. Now I am seeing 10-day travel times as the norm, 2 weeks! Packages are traveling to their destination only to be sent back to their origin and resent, adding weeks to delivery time. A package from PA to UT has been in transit for over 2 weeks, having arrived in Utah after 6 days only to be returned to PA where it has been sitting for over 3 days. Horrible service that has become a joke. It looks like DeJoy will be privatizing the Post Office as he has been planning. The only way to fix it is to kill it!
Reviewed July 16, 2023
Haven’t had to bust on postal service in awhile, they’ve been doing their job adequately. Background - been living in Colorado Springs for 9 years and service here has been worse of all States I lived in - 6 States. Fortunately, complaint this time isn’t about Colorado service but USPS in its entirety. I was supposed to receive a package yesterday originating from New Hampshire which obviously didn’t happen. For 2 days, tracking number showed package left that state with no updates. This morning, package arrived in Jacksonville Florida, LOL! It’ll probably eventually arrive sometime late next week but what sucks is the USPS will never step up and admit - their organization sucks!
Reviewed July 5, 2023
Their Website is confusing, their support is none existing and their instructions are none existing. This is truly the worst web experience one could ever even imagine. The Auto Agent refuses to get you to a live person, send you into a loop. The Website takes your money but does not deliver a label. Whoever designed that interface should be fired.

Reviewed June 27, 2023
Don’t send big boxes through the mail to Denver Colorado because capitol Hill annex post office will not deliver them. I’ve had a box sitting at Capitol Hill annex for three weeks for no reason and they won’t deliver and Benjamin won’t call me back.
Reviewed June 23, 2023
We spent the last few years looking for a Lladro Figural piece from Spain called "Fox Hunt". When it was discontinued in 2014 it sold for $10,000.00 and in some instances it sold for $15,000.00. We finally located one in Washington DC, negotiated a price & they shipped it to Albany Oregon in same original Lladro padded box designed to withstand a trip from Spain to USA. USPS beat the HELL out of the beautiful work of art & will not reimburse the seller even though it was fully insured. We have the USPS delivery person on video striking the curb with it on a hand truck carrying it sideways!
Reviewed June 21, 2023
On June 14, 2023, a package with tracking number ** was mailed going from Los Angeles, CA 90043 to Cypress, TX 77433. The package never made it to its destination. What came was a note from the Post Office stating, We Care, and a bunch of lying gibberish below. The contents of the package was missing. That tells me that someone at the within the Post Office stole the contents of the package and kept it for themselves. Thieves. The sender deserves to be compensated for the contents of the package which is $50, and also reimbursed for the postage which is $10.20. This is unacceptable and will be reported to Consumer Affairs, and I don't care if people get called to the carpet, everyone needs to be help accountable for this. I will not stop until this is corrected, and the sender is compensated. The people within the Post Office is a joke, lazy, thieves, and just plain awful.
Reviewed June 20, 2023
I sold something on Mercari. I packaged it up and took it to my local USPS. It sat there for days, not being scanned. I called on 05/26 and spoke with someone who stated it was scanned internally on the 20th, but called later and told it was scanned on the 30th. My sale had already been cancelled as they didn't think I shipped it. On the 26th, I was informed that it would be returned back to me. It was not. They delivered it to the person and Mercari and USPS is refusing to pay me for my goods. The person blocked me and ultimately received my product for free. USPS didn't even attempt to make it better. I really hate the post office. They don't care about their customers nor their jobs. I still want my compensation for their mess up.
Reviewed June 7, 2023
USPS service varies from excellent to failure. 10% to 12% of first class, priority or certified mail items are delayed or opened by others. The longest delay was one year. I recently a found an opened letter containing a large amount payment check stuck in my front door. A gift certificate was delivered opened in our PO box several years ago - the certificate was for $100 & anybody could have used it - a careless but honest person opened my letter.
The latest problem is a letter sent via USPS First Class, Certified Mail to a business 125 miles from our home on June 2, containing a large amount check. USPS tracking indicated a delivery date of 5 June. Normally, I would be patient & expect a 5-10 day period for a 125 mile surface delivery but bad USPS experiences make me think item was either lost or stolen. The receiving business receives large amount payments & my letter could have been tagged as containing bank account or credit account info that could have been used for fraudulent purposes. I never send sensitive info via USPS and used a bank check without account or credit card info. Today is June 7 and no indication of delivery. "The item is late but enroute..." I recently shipped 4 high value items via Priority Mail with no problems but delivery did not involve surface transit thru many small-town post offices.
Reviewed May 16, 2023
I had my elderly parents stay with me for the winter. When they moved back into their home they made a change of address request at their local post office. Shortly after this was done I come to find out via the mail that they changed the address for the whole home which included myself. I immediately contacted USPS customer support about this issue. I was told that my parents would have to go back to their local post office and redo the change as individuals. In the meantime the customer service agent told me she would email my local post office to ensure that my mail would continue to be sent to my address. Two weeks pass and I have no mail. I make another call to customer service expressing my frustration. I explain the story again and I was advised that it would be taken care of.
I was told that it was shown that my parents did make the address change to individuals and I should start receiving my mail. Yet again, another message would be sent to my local post office. This time I received emails that the situation was handled and should begin to receive my mail. Here we are almost a month later and I have yet to receive any mail. I asked the kind woman on the phone what the next step was if I continued to receive no mail. She advised me to contact Consumer Affairs. My informed delivery has stopped and I have a month worth of mail that is nowhere to be found. PLEASE SOMEONE FIX THIS ISSUE!!!!
Reviewed May 3, 2023
On several occasions I have had issues with either receiving an empty package delivered or a package not being delivered at all, but states that it was either picked up Individually or delivered. No help at all when you file a claim. They so call review the case and assign a case number. Within a few days I received an email stating that there was nothing that they could do about it. The 2nd incident they wanted me to bring the empty package to the Post Office. My leasing office has the Postal Worker delivering the empty opened package to the mailroom. At this point I am so done with USPS. I think that USPS has hired a lot of thieves.
People work hard and spend their hard earned money on items to only get them stolen by the vicious Postal Workers. I really hope the Office of the Inspector General would take these cases to another level by really reviewing the cameras and spending more money on a better surveillance system to eliminate the thievery that takes place at the Post Office.
Reviewed May 3, 2023
The Lehi, Utah United States Postal Service routinely provides terrible service. Most recently, I looked up a tracking number for a delivery that was overdue. The USPS global system said that my package (weighing only a few ounces) was undeliverable and that I needed to come down to the local post office to pick it up. It was an important package I needed for work, so I left my office (30 miles away from the Lehi Post Office) to pick it up. After driving there and waiting in line, I was told that it was on a truck out for delivery and that they would update the status online.
This is one of several recent negative experiences. It really seems that they don't realize that their job is to deliver mail. Communication is terrible. I went on their website to provide feedback which is impossible because they updated the status of the package and it shows that delivery is on schedule and that they communicated this to the customer. As if telling me after they changed I went to the post office was good communication and that a website that does not allow feedback for a resolved issue is good service.
Reviewed April 24, 2023
Having an online business and shipping via USPS for 20 years, I finally had to process an insurance claim from an ebay order that was not delivered. Went thru all the channels and trying to located the package and speaking with USPS in the district, told the package was not scanned and "lost" and to file a claim since this was a Priority mail insured small flat rate box. Refunded my customer on ebay and filed my claim, turning in documents from my ebay sale that clearly showed the seller, the buyer, the address and the tracking number. After a few weeks, received a letter from USPS, DENIED, told that I did not have enough evidence of the value, even though the items in question were sold for over $150 and their max insurance was $100. Even though it clearly stated the total the buyer paid.
Printed out more documentation from ebay, sent the appeal with all my info, including printed docs of the money taken out of my account to pay this ebay customer back. Waited another 2 weeks, DENIED. Seriously a waste of all my time and efforts, USPS does not do enough locally to meet with people so that they can look thru and explain or understand people's documentation, and they clearly do not understand how Ebay works. Super disappointed and a total waste of my energy. USPS knows they lost my package, so they collected on the fees I paid for an undelivered package, know they lost it but because they cannot decipher how much the value is even though you have provided it, they will just deny you and case closed. Obviously I still need to ship, but I will try shipstation insurance instead.
Reviewed April 24, 2023
USPS Plano, Tx claims it delivered my package and left it with an individual. They show no name nor actual address where they claim to have delivered my package to. To make matters worse, they say they have 14 days to investigate. This means, I will be without my vehicle for another month due to their shoddy, unprofessional so-called delivery service and they could NOT CARE LESS! Never again!!!
Reviewed April 13, 2023
So I had 250 dollars stolen from me. When I told USPS they said it was the third party sender. They can’t do anything about trying to redeliver package because they dropped it off but it has no address where it was delivered? How is there no street address you can give me? And how come the usps doesn’t have my name and address I have informed delivery. Sounds to me like even if went through third party the usps had been in on the scam either way. That’s ** theft.
Reviewed April 12, 2023
I pay for certified mail and 3 out of 5 times it gets lost. I've lost money having to re-do all of my documents, getting them printed, having to notarize them and delaying my business transactions. It's frustrating and disappointing.
Reviewed April 10, 2023
USPS seems to have an issue posting where packages are. For example: Sunday night, April 9, a package was shown in Connecticut. At 1:32 AM on Monday, April 10, it was supposedly in Fife, WA. By 4:11 AM it was back in Connecticut (?), then at 10 AM it was in Kentucky! The tracking system for the USPS is obviously a problem. The package is supposed to be in Ocean Shores, WA by tomorrow, but according to the tracking it is going on a journey!
Reviewed April 9, 2023
So, I ordered this rare plant from Canada on Etsy (US), paid for first class shipping, and I was super excited to get it. But guess what? It took more than a freaking month to arrive and when it finally did, it was totally dead! Second experience with USPS, I ordered some perfume samples from the states and paid some extra bucks for first-class shipping again, and my order has been chilling in the local facility for a freaking week now for absolutely no reason!!! Like, what the actual hell, USPS?! I wish I could give negative stars.
Reviewed March 27, 2023
The post office REPEATEDLY will mark our packages as “undeliverable” and leave them at the post office for pick up. They are lazy and should not be working this job. What is so hard about putting it in my mailbox or leaving it on the front porch?
Reviewed March 14, 2023
IT WAS HORRIBLE! This postal service is lousy. I keep trying to get my hands on my package, but they keep turning me down. I went in for pickup, they had it but when I tried to get it they did not give it to me. It's a ** box from my grandparents for Pete's sake! This sucks. I am not letting people who send me packages ever using USPS again! No wonder that they are losing business!
Reviewed March 14, 2023
They changed my arrival date right before 8pm today (which was my original date of delivery). Very much inconvenienced me. They also never contacted me before doing so found out through "track my package". Very unhappy customer.

Reviewed March 12, 2023
It's so sad to see how far the USPS has fallen. I ordered a product from Amazon and I didn't realize it was going to be delivered by USPS. It was suppose to be delivered yesterday and all day. On Informed Delivery it said my package was out for delivery and would arrive by 8pm. Well 8 pm came and went no delivery. When I checked again after midnight there was a message in big red letters saying Alert Awaiting Delivery Scan. So now it's scheduled to be delivered tomorrow. My question is how does the status of from out for delivery to Waiting for Delivery Scan? It's so sad I don't get my mail sometimes until 6-7 o'clock PM and every Package that has been shipped to me from USPS is never delivered on the day it's suppose to be delivered.
Reviewed March 11, 2023
I didn't get my delivery upon the initial delivery or second attempt. It's difficult to contact customer service. Through phone OR E-MAIL. It's difficult to get a real person on the phone and even sending an E-mail has so many hoops that I just gave up on the waste of time that is even sending an E-mail to a real person. I was contacted by USPS and given instructions to get a refund for my package, and then I followed the instructions and the website told me I couldn't file a claim because my purchase wasn't insured. This is when I tried to E-mail USPS rather than get back on the phone and even that is wasting so much of my god damn time. I will never get what I ordered, nor will I get a refund.
I only made an order through Amazon, which used USPS as my carrier. I'm going to go out of my way to make sure that USPS is not my carrier from now on. I at least know that when your package is scanned by UPS your phone receives a text. All I needed was a god damned text and I would answer my door. I am on the 5th floor of an apartment building, but a bell is only rung for the 1st floor. And someone is usually home down there, if they actually rung that bell, my package would've been received. I was going to have something delivered monthly. What the hell is the point if I can't receive my **?
Reviewed March 3, 2023
USPS are responsible for stealing valuable jewelry and refusing to reimburse the insured purchase. It has been 8 months dealing with this . They even stated they lost the certified letter with the appraisal of the jewelry. It has been the most unpleasant experience because not only I have been robbed, the our US post service is refusing to compensate the insurance that the package had.
USPS Company Information
- Company Name:
- USPS
- Year Founded:
- 1775
- City:
- Washington
- State/Province:
- DC
- Country:
- United States
- Website:
- www.usps.com
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