USPS Reviews

Hiram USPS DELIVERY DRIVER for Palisades Community is incapable of putting mail and locker keys in the correct postal lockers. This continues to be an issue. I don’t like community mailboxes for this reason. USPS is horrible we as homeowners should have the right to a street mailbox and not this garbage community mailbox crap. My packages are left either unsecured, missing key, or lost.

I sent a certified mail on May 13th, because it was legal related docs. The last update on its tracking page shows "In Transit" on May 17, it never update since then, today is June 5th already, and it still shows above message! For the past few weeks, I went to post office twice, called them more than 4 times, sent emails, no help at all (their response was always: "Sorry, please continue to monitor the tracking, since that's what I can see from my end also"). By the way, the mail 's destination is within the same city. Finally, I went to use Fedex which delivered the mail within 2 business days. So use Fedex or UPS always.

I lost my package who come from consulate New York Algeria. It’s was both of passports me and my husband. They are saying no postage on it. I told them to return it into consulate and I will go to pick up it. It’s poor service. I’m not trusting USPS anymore.😌😌

My local mailman was stealing packages in my neighborhood. USPS has done nothing to make this right. Screw this useless company. They don't hide the fact that they don't care about anybody's belongings.

They are bad for small business owners. I have had to dispute a total of $2000 worth. Oh charges because they can’t deliver packages on time through Etsy. Or even Walmart. $400 outfit somehow was in California then shipped all the way to Montgomery, Alabama. If you were a store owner and you shipped through USPS to ship your products I refuse to buy from their stores. I see why Amazon always wins.

Ordered a six dollar item, USPS apparently lost it, I was refunded by the seller, I reordered it. Today I got a notice "item delivered". Two letters were but the item was not. Yet you keep raising your prices, stamps, etc. I hope DOGE gets USPS sorted or reorganized all together, or like The President says, "dismantle and privatize". What a racket.

The USPS is so bad that I have to check to see who delivers a particular product that I order on Amazon prior to purchasing it. All other services deliver 100% of their packages on time with no problems at all. The USPS, on the other hand, barely manages to deliver 40% of my packages. That is not an exaggeration at all. 40%. That kind of knuckle-headed ineptness is almost unbelievable. On more than one occasion, they have tried to tell me that my address does not exist. That’s the attitude they have. Civil servant turkeys.

My package was marked “no access to delivery location” at 8:24 PM. There is no gate, no dogs, the lights were on, and nothing blocked the entrance. This is misleading and disappointing. I waited all day, and it was clearly out for delivery. USPS should not claim an attempt was made when it wasn’t. Please improve your service and accountability.

In the last two months, my priority packages take anywhere from a week to two weeks from Birmingham AL to Leeds AL (10 miles). I pay costly from USPS to receive my packages within 3 days. When I call the response I get is "sorry but you will eventually receive it. But if you haven't received it in a month we will start a ticket. Sorry no you can't get a refund." USPS is worthless!!

Customer service is very good. I highly recommend USPS. They sorted out my package and answered my all concerns and questions. They are very helpful. And in 5 minutes they were on my door with my stuff.

It's unfortunate that there's still cases in shipping that force you to use USPS. Over the course of 2018 I counted a total of 14 packages that were either: lost in transit, lost at a center, or marked as delivered and never showed up. I stopped using them entirely until this year, where I needed to ship something both extremely fragile and valuable to a PO box. Go figure, it's once again been sent to a distribution center nowhere near where I live, and missed the delivery date by a longshot. Few days and still no updates. Honestly feels sometimes that the dedicated mailman of kowloon walled city would have an easier time doing this than USPS seems to. That said, USPS usually DOES deliver the mail. Whether or not that's on time or in a month is totally random.

Crazy how with help them with $50 million of our taxes. And they still can't deliver a package on time. Why did we help them? Let's get this company closed. So they stop wasting our tax money and time.

They do not even deserve one star. They are a incompetent joke, Never ever will I trust U.S.P.S to do thier job in a efficient timely manner. I mailed a Priority 5/16. Was told it should be there 5/19, worse case 6 days. It has now been 7 days, there is no detailed tracking info. Only it is in transit. It may be in the 5th dimension. So you can't speak to anyone. No one knows anything, or can give any sort of idea where it is. I put in a service request to track it, whatever good that does. Don't waste your time or $, use FEDEX, they are more reliable. USPS is absolutely more worthless than teats on a warthog.

The USPS call center is clearly designed to prevent customer to representative interaction. The sequencing that one has to go through to get to a representative is maddening. The slightest noise or breath into the phone causes the system to restart. This is not due to the phone but the call system itself. The system seems designed to frustrate the caller into hanging up. We just made a same-city move to a new home and submitted a change of address request months ago and the USPS still can’t get our mail straight. The USPS has caused us the greatest stress in our move. When medications take weeks to get to us after multiple calls, it is totally unsatisfactory. Clearly tax payer money is being spent on avoiding customer interaction and satisfaction rather than efficiency. IMHO, the USPS is the biggest waste of the taxpayers hard-earned money. This review is based on several interactions with the USPS call center and employees.

An absolute awful experience. The USPS damaged my package (a $200 sports card) then were unable to deliver it to a customer. Without my knowledge or consent the package and contents were sent to a recovery center where it was destroyed. I tried to file a refund claim but their system would not allow me because it was still in a missing mail search status. After a long discussion with their customer service I was told they couldn't do anything about my loss. I lose a valued customer and $200 of my product. This is how they treat their customers? They don't even deserve a 1 star rating.

I run a business and ship a lot of items with USPS, they used to be relatively ok with delivery on time, only being late on maybe 20% of my items and accepted responsibility for lost and damaged items up until maybe 6 months ago. Now I can't get anything from them, even when they themselves admit they broke or lost the item, nonstop denials and demands. I bring things to the postal branch and then denial anyway or some other excuse, they will waste your time for 3 months even if it's a trivial $10 item they broke and then deny payment. Just a horrific place where my money and items go in but they never seem to come back out, they also love wasting my time with pointless investigations that lead nowhere, even if you give them everything they want. Here's a picture of the item they broke, the box actually says received in damaged condition, but yet they still deny responsibility, can't imagine a worse bunch of crooks.

I am enrolled in informed mail delivery today I was told that I received a package and a mail piece which just happens to contain my social security number and my mailing and routing number of my bank information. They were never delivered. Although my status says delivered. So either the mailman is lying or my information and package got stolen. It's never happened in 36 years so I'm saying the packaging and the mail piece were never delivered but marked as so by the delivery company USPS. Now I'm left to worry and wonder another 24 hours possibly until Monday whether or not my social security number and banking account information has been compromised. You could not have been any sloppier inconsiderate or uncaring about your customers than you were to me today. I tried for 4 hours to reach a human being unsuccessfully. I will definitely start using other services for mail but you're not getting any more of my money.

I've been waiting for my credit card in the mail. It's been significantly delayed. I've called these people multiple times to find a solution and so I decided to call them again to see where it's at. She said it's on its way but didn't tell me when. At this point I'm beginning to think it's not the credit card company it's USPS!! And this is in Coeur d’Alene Idaho. I just want my mail and these people are making it very difficult. My name is Katelyn **.

I don't understand, does the management of this company not read these reviews and don't want to make the company better? If I had my way, I would never use this company, it's the worst delivery company in the world. If your package is only 300 miles away from you, USPS will deliver it within a week, maybe two, depending on your luck. It feels like the USPS mailman will walk the entire distance and carry it in his hands, otherwise I can't explain why packages take so long to travel through different states until they reach you. I've lived in different countries, listen, this is the worst of the worst.

Utter trash. These people have a government sanctioned monopoly. They can legally raid you if you don't use the mail service enough, and they think you're shipping through someone else for your 'mail'. Yet they can't deliver a single parcel on time. From South Carolina, to Indianapolis, to Detroit... then an HOUR NORTH to Pontiac for a package that was staying IN DETROIT! And now it's going to arrive a day late, you can't get the automated system to let you speak to a human no matter WHAT you do, and there won't be answers because nobody is accountable for ANYTHING in that worthless organization. At this point, I'd rather waste double-price to let FedEx or UPS move parcels for me, along with any actual MAIL because the mailman can't do his job anymore... for REASONS!

The worst service for letter and package delivery and money order claims. Even if you pay extra for the services, they don't meet the specified deadlines, or worse, they don't arrive at their destination. And the claims are worse because you have to pay high fees for money you already paid. And don't even mention the insurance; they don't pay you the full amount. In short, it's terrible "service."

Today, 10 May 2025, I received an email stating they couldn't deliver due to no access to the delivery location. This is an outright LIE! They couldn't deliver to the mailbox by the road or the two driveways with carports that are both paved? These liars need to be fired! Incompetent, lazy and absolutely worthless people that do not care to do their jobs correctly. I'm sure no one will get in any kind of trouble for these lies as they all cover each other's backs. Inexcusable!

I find it incredibly ludicrous that you cannot ship a child’s book like a coloring book via medium mail because it has pictures and not lots of words. I tried to ship a coloring book to North Carolina and they charged me $11.50 USPS ground. No wonder people are so frustrated with the Postal Service.

Salute! I just received my package today thru USPS. Prior to delivery, I kept making attempts to ADD specific D.I.(Delivery Instructions) if package would NOT fit inside mailbox which proved unsuccessful. The highly professional carrier came on porch SEEING my NOTE with written INSTRUCTIONS to "ring doorbell" and he did. BRAVO! I'm truly grateful!!

I moved into a new Townhome neighborhood which is still under construction. Although the mailboxes have been install since September 2024, the Post Office has not registered these nor are they currently delivering mail. For the past 5-weeks, 6-weeks on Monday, I have to leave early from work... drive from Durham, where I work, which is a 1.5 hour drive in traffic to the post office, and gather my mail. I don't mind doing this for a week or two, but after 6-weeks this is just madness. In the interim, I have also filed a complaint with my local Congress person. It is sad to see that our basic government services fail to serve the people whose tax revenues pay their salaries, ie... USPS.

USPS lost a certified letter that contained a USPS money order for an important payment. The package was scanned for tracking at the post office. I bought the money order and sent the certified letter. After that, it fell into the USPS's abyss and was never seen again. The process of getting a refund for the money order is very time-consuming. I must wait 30 days before a refund can apply for and pay a $20 fee. The refund will be issued 60 days after the refund request is approved.

Horrible service. They can't seem to deliver to my address yet Fed Ex and UPS have delivered no problem. I ordered on amazon and asked to deliver the package to my new home. Unfortunately it was sent by USPS and they won't deliver it. USPS have it on hold and won't release it to me without showing them my Deed. I told USPS to send it back to amazon and I had to reorder the item again but leave instructions with Amazon not to use USPS. If they send by UPS or fed ex, it will be no problem.

I mailed the same mail to the same address every two weeks. Sometimes it takes three days to get there. Sometimes it takes 10 days to get there. I don’t understand how can that be. They don’t move the business and it’s on a state highway. It’s being delivered so much for paying for that extra money for the extra package cannot be delivered on time. Should’ve been there Monday. Still not there and it’s Wednesday.

I made a purchase online. It was two Identical packages with two different tracking numbers. Both packages was supposedly pick up at the same time in NJ. One was delivered to my home in VA and the other package is still saying it's in transit from New Jersey. It's obvious to a sane person that the package wasn't picked or was lost but as you know it's Impossible to get past the automated system. I think maybe it's gone postal too.

On Thurs. 5-1-25 I went to the post office to send out a card. I wanted to make sure it was delivered by Monday 5-5-25. I asked the employee what can I do to get it there on Time. She said you can send it 2-day delivery for $10.10. I paid the amount and said are you sure it will be there on Monday and she said yes. The receipt said deliver 5-5. It is now wednesday 5-7 and it still hasn't been delivered. I called the post office and told them I wanted my money back and she said I can't have it back because they have till friday 5-9 to deliver it. They can't guarantee that it will be delivered on time. If the card isn't delivered by friday, I then can put in a complaint. They get 8 days to deliver my card and get paid $10.10 for a 2 day delivery. What a Rip Off! It's a total shame!