USPS Reviews

This is the most incompetent shipping organization available in Indianapolis. I cringe when a package I've ordered is shipped through the USPS. It will move across the country fairly rapidly only to hit the Indianapolis hub and fall into a black hole. There is no control, no customer service worth anything, and the tracking is pure deception. Paying for this service is nothing short of being ripped off. Bottom line, the USPS in the city of Indianapolis absolutely sucks!

If you have a package shipped with USPS don't expect to get it on time. My package sat at their facility 1 hour from my house for a week and a half. When I called I got told after waiting on hold of an hour and a half that they would check on it and give me a call back... The next day I got a call back from Judy who said we sent them an email and that generally fixes it. Yeah ok now this was before Christmas. Now it is what it is but I went to my local USPS and asked them if they could see if it's moved at all and the answer I got confirmed what I was thinking. The lady said it's still in the same facility and I figured you know I'll do their job for them and just go pick it up the lady said it's not a facility like this that customers can come to. Wow that email really made them get those packages out.

The policy of the USPS when shipping first class packages international when they get lost, you can't file a claim ever! They take your money and your package, if it never arrives..can't file a claim. Fact.

We filed a claim (#....) at the beginning of this year regarding multiple boxes from 14 boxes mailed to us with insurance paid, arriving severely damaged and with items missing, as well as one box (tracking #....) that still has not shown up. We spoke with the post office they were mailed from, and were sent to the post office they were received at, and back and forth multiple times and neither has helped at all, but has told us to speak to the other. We were supposed to be contacted regarding the box being missing, and being reimbursed for the paid insurance, and no one will respond in person or via the phone even 12 months out, and we are still out over $300 in missing product. We would appreciate a follow up and having this issue resolved before a year has ended, especially when we paid for insurance on every box.

Since I sent my Xmas postcards on the 15th, friends have been sending me pictures like this. So what's going on? Someone at the post office hates to see a happy Xmas card so they purposefully ruin it? This is unacceptable and straight up mean.

Ordered a package on December 14 from California to Ohio. First few days, everything smooth and it arrived at the Cincinnati distribution center. From there, should have arrived at my local post office for delivery. Nothing for a week! No updates, nothing. Yesterday, Dec 27, recieved update that my package is in Carolina, Puerto Rico! I called and spoke to customer service and he said, "Ma'am, your package is just moving through the network." Really? That's all they could say? I will never use USPS for anything else again and I recommend nobody else does either.

There are some new, well at least one, new employee who outright refuses business packages that are ready to go with pre paid labels and are in USPS boxes. I can leave the Broussard location and go to Youngsville, LA or the Verot School Road location and the same packages are accepted with no problems or trouble.

My mailbox has been breaking because of slamming it open and today it’s on the ground. They forced a package in the mailbox so badly that they broke the pole and the mailbox. We had to cut the mailbox open to get package out.

Shipped priority mail and it is expected up to 3 days delivery, although not guaranteed, I paid extra for the service and it has now been 11 days since transaction and the package still has not been delivered. Went to post office to see if they can issue a partial or full refund, they will not issue any refunds because it wasn't "Priority Express". Beware paying for priority service as they will not consider it priority and will not give a refund despite it being over a week past the expected delivery date. Poor service for the extra fee. The package probably would have arrived sooner using ground advantage for half the price. Very disappointed with the quality of service. They are profiting off false integrity.

I would use a 0 star if I could. I was overcharged $165 for a package that weighed 7 pounds that was mailed 3 weeks. My friend still never got it. I’ll never use the post office again for any deliveries.

Mailed multiple packages over the holidays. However, some of them never made it to their destination. The tracking shows delivered yet the packages never were actually delivered (cameras at the residences prove this). Deliveries were marked delivered to "Front desk/Reception? Mail Room" yet it was going to a residence that had none of those. Other items were simply marked delivered to front door, yet no one ever approached the door for the delivery at the time listed that it was delivered, as per security cameras. Just simply put, USPS can NOT be trusted with the delivery of packages. Yes, it might be cheaper than other companies, but the employees of USPS have some crooked ways. Definitely on the list with FedEx as to not use for postage. UPS is basically the only one surviving the integrity of employees for me.

If I could give a ZERO I would! I ordered a flat envelope priority express two-day money back guarantee on 12/18/2025! It went from Florida to Dallas, TX; to Fort Worth TX; to BACK to Dallas, TX; to FINALLY San Antonio, TX. Sitting days at each destination. AGAIN, this was a two-day Priority Express shipping Flat envelope!!! Why did you ruin my Christmas and my kids' Christmas??? What Happened?? I need answers and restitution! NEVER Trust the USPS to ship you package for Christmas, they DON"T care. Why offer a PRIORITY service if you cannot follow through with it? When did you stop delivering PRIORITY. What were the hours and manpower set for this service at the Holidays? I expected the service that I stood in a long line for to get my Flat envelope to its destination in the time I was promised.

Seller shipped item quickly. USPS said delivery would be on 12/20/25. On 12/20/25, item sat in USPS Indy Distribution Center (30 minutes from my house) for 3 days before they transferred it to Michigan. USPS said weather delays caused the delay. There was no weather issue in Indy during that time. USPS moved item to another location in Michigan before returning to Indy on 12/26/25. Said there were volume issues with delivery. No way...They made a mistake and refuse to own up to it. Sitting back in Indy distribution center and they have yet to deliver it. Never ever use USPS for shipping! They are unreliable for delivering on time and product in good condition.

I had a package ready for pick up from sender in NY since 12/15. Was supposed to be delivered 12/19. USPS didn't even pick up till 12/22. Now I will not get it in time for christmas. Tried calling USPS. To see if I can pick up at local post office or pay extra to have it overnighted. Nobody bothered to answer the phone.

I had something shipped to me on Dec 12th and the delivery date was 12/23/25. It got delayed until Christmas eve. No big deal. Then they decided after it reached my local distribution hub to send it to a different hub in a different city so now my son will not have his Christmas present.

My experience at Chowchilla Post office for a new Passport application for my 2 months old son. I live in Madera, CA and it takes me 20 mins or so to reach there. I went on 18th Dec 2025 to collect forms. And with all the documents, me, my wife and our little one reached there on 22nd, and the young lady told us that we need an appointment for new passport acceptance, which we realized our mistake, and set up an appointment for the next day for 11.45am.

Delivery personnel we appreciate you, but please please make sure you are placing the locker keys in the correct box. A package tracking states it was delivered to locker and the locker key WAS NOT in my mail box. Those are products I paid for and waiting on for my health. Some people are not honest to deliver to to the unit on the box and we are in the same complex. 5 days now and I have not received my package.

It's Christmas almost and all packages seem to be delayed for Christmas through Amazon. I called a representative. She was very rude. She also told me to give delivery instructions due to old delivery address and the website won't let me. If my kids don't get their presents I don't know what I'm going to do. So thanks for not helping us and hopefully someone can help us. Our Christmas depends on these presents and no one will help us.

By FAR the worst mail carrier in the US. Highly recommend driving to pick your mail up rather than trusting these clowns. Package WILL be lost. No customer support. Seemingly no leadership. Should be called General Postal Services not United States. Should lose all federal funding and open the mailing market to free market. Cause UPS and FedEx are more responsive and professional.

First off I wanna say I NEVER had this problem out of USPS but I ordered an item 2 WEEKS AGO. The delivery date was supposed to be December 17, 2025. Today is December 23rd still no package. I look at the tracking number to see where my order is and well first off the package is supposed to be going to Natchez, MS. The item was in Jackson then it was “mis-shipped” to Osyka, MS then from there it went to Baton Rouge, LA then from Baton Rouge to Saint Rose, LA from Saint Rose, LA to Memphis, TN and now Denver, CO. Yea COLORADO 17 HOURS AWAY. I never had this problems and I honestly wanna know what's the problem. Every time I call it's “under investigation”. Looks like I won’t be getting my order for Christmas.🤦🏾‍♂️

When it comes to packages around the holidays, very unreliable unless you pay for express or expedited shipping. My package actually arrived 30 min away from me 3 days before the holiday, and they are purposely holding it until after the holidays. Especially now that they have Christmas Eve and after Christmas off, forget about it. It’s a shame, because I wish I had an option to pick it up since my package is no more than 40 min away from me. Guess that’s what I get for my belongings being in the hands of a government entity. Not by choice but the way it was shipped to me!

I don't normally use Usps because it really is not a good way to send anything!! With that said I mailed a medium priority mail box with shoes and a game in it because I figured it would get there first. I sent a big box through FedEx the same day. The FedEx box was delivered in 4 days and the USPS box is still in transit, 3 days late and counting. No one at the PO said it may be late. I will pay a little more and ensure that my shipments get where they need to be, on the date I am told.

I lived in Munster Indiana and used the post office for over 20 years; however, this Christmas season it’s been a nightmare. We mailed Christmas cards early Dec 2025 and those were received. 2 weeks ago mailed Christmas cards. No one received them plus this past week very little mail and or Christmas cards (we were asked by family if we received them but have yet to received them from family or friends) So what’s the hold up and/or did anger management set in and some mail was disposed of (at 78 cents at stamp) REALLY and staff washing check. Where’s the credibility of the USPS. SAD!

The USPS is one of the sorriest, most pathetic package delivery systems out there.. You can bet that it will always arrive late.. If one ran his business like they run theirs.. they'd be out of business in a yr... Not raising the price of their services... Pathetic. I am NOT TALKING about my local post office... I'm talking about Kansas city ks and Kansas city mo sorting facilities!!!! Local seems to be really good...

A mail certified letter at the post office in Sarasota on a Wednesday with a destination also in Sarasota approximately 4 miles from the post office. On tracking it, the letter went in 2 days to Tampa for sorting, and then came back to Sarasota where it sat for another three days being “processed“; it is still in Sarasota, now scheduled for delivery on Monday. 5 days to travel 4 miles but it actually traveled approximately 140 miles. Now that’s inefficiency at its highest level. Something is terribly wrong when 30 years ago such a delivery would happen the following day. I literally resent seeing numerous expensive ads on television claiming superb service of USPS for 250 years when this is how they operate. It’s time to privatize the Postal Service because the government certainly can’t handle it.

They did manage to locate and deliver the packages, thankfully.

USPS is the worst delivery ever, I posted priority 3 days boxes, one was 2 hrs away from where I live, it took 3 days, I mailed 3 to Massachusetts from where I live in Fort Pierce Florida and 6 days later, it still hasn't been delivered, why are you taking customer money for a service, that you can't provide, I saw one of the packages, was about 8 miles away at a distribution center for over 2 days, I think they are committing fraud and robbing customers and shouldn't be allowed to do this, if they can't deliver in specific time, don't charge for it, I think I will be using UPS in the future, with their delivery so mess up, customer will soon stop using their snail mail services.

Check out my photo posted and help me make sense. This is nuts. As of now I have no clue where my package is. I called, spoke to supervisor, I’m pretty sure she was hired as DEI. VERY incompetent and ignorant. She tried reading something to me and it felt like a child was reading to me.

Ordered items 12/7/25. USPS notification said delivery would occur on 12/15/25. My package arrived in MD on 12/15, but inexplicably was sent to NC. Delivery info was removed from tracking, and I’ve been unable to get any further information. I always worry when vendors use the USPS for delivery because they’re consistently unreliable, sending packages to wrong states, but normally, there’s no choice.

Shipped a box (small Christmas gift, non-breakable) from Michigan to Japan 12 days ago, paid almost $40 for this service. According to tracking, it hasn't even left my local post office. I went in there to ask about it, they say they're "sure" that it's moving, just not being scanned. What is the point in having a tracking system if you aren't going to actually, you know, TRACK the packages? My daughter in Japan is watching for a package but we don't know where it is...after 12 days! I figured it would take at least 2 weeks to get there, but I also thought that it would've at least made it onto a truck and left my local office by now. I am so angry at the USPS and heartbroken for my daughter spending her first Christmas so far from home and not even able to rely on the post office to get a small gift from home to her. Absolutely ridiculous.