USPS Reviews

I was left a note on 11/19/12 for registered parcel. I went online to reschedule delivery about seven times. I called the local supervisor. She promised me delivery on Monday. It is Thursday and she keeps telling me to call her back. I called consumer affairs and they told me due to Sandy the post office wasn't receiving their reschedule responses. The supervisor confirmed that they all were received. Consumer affairs told me definitely today I would get it. Still not here. No one answers the phone. I leave messages and no call back. I am disabled and can't get there right now. Why can't I get this package delivered? Did they lose it?

I called the postmaster because I received no mail yesterday (11/28/12). The postmaster was extremely rude to me and hung up on me. I tried to explain that at least two of my neighbors also did not receive mail and that the outgoing letter I had in the mailbox was also never picked up. He dismissed me and made me feel like I was calling with an unreasonable complaint and then hung up the phone. I have had numerous problems with this office delivering mail for the wrong address to our house and delivering ours to another address and normally I would let this go, but I feel that this was unacceptable.

I mailed a Christmas package from Maine on Monday, Nov. 26. I paid extra to have it delivered to NY on Wed., Nov. 28. It is just in PA on Thursday. Very disappointed!

Incorrect delivery confirmation - A package with delivery confirmation did not show up at my address, yet showed confirmed delivered. After several inquiries, I received confirmation from the postmaster that the package was indeed not delivered to my address, but that they were unaware of the address the package was actually delivered to. Since records show it delivered to the correct address, I am unable to file a claim or complaint with the USPS. What recourse options do I have?

Missing my package: It says it was delivered, but it was never received. I filed a case. No one called me. Case was closed, as someone looked into this. I opened a new case and called back in today. I was referred to Consumer Affairs.

This is not the first time that a form 3849 was left in my mailbox and there was someone home, but I live a little off the main highway. So instead of driving to my house and getting out, which she never does, she just lays down on her horn! She just leaves the 3849 in the box. I left only after I saw her deliver the mail from my front living room window, and when I checked the mail, there was the 3849 - no attempt to deliver! This is not the 1st time this has happened. She is too lazy to get out of her jeep, and I went to the post office this morning to sign for the certified letter. She was casing her mail and looked at me and said, "She [meaning the lady in charge of the front window] said, "You said I didn't go to your house yesterday!” I replied, “You didn't. I was home.” She continued to say how there was a truck not there (I don't even drive a truck!), and anyway, instead of “Oh, I'm sorry I thought you weren't home,” it was “You were not home” and acting sarcastic and with a smart attitude. I can see why the postal service is losing business with workers like this!

Money back guarantee - I paid $24 to have a package delivered overnight. My receipts guarantee the delivery or money back. The package was supposed to arrive on 11/22/12 at 3PM. However, the package did not arrive until 11/26/12. Tracking number is **. I received a call from the Statesboro location that the postal service in Atlanta attempted to deliver the package, but could not. However, this is a business and I do not believe that it was attempted to be delivered. The person was waiting for the package at Hewlett Packard and did not receive that day. They stated I would have to contact the Alpharetta branch to initiate a refund. I called the 800 number and they told me to complain to Consumer Affairs.

I called USPS Customs and told them that my package has been stuck in Customs for a month. The rude ** told me, "And what's the problem?" Then I asked her, "Why is it taking so long?" She replied by saying, "Just wait some more." Then she said, "Are you finished? Oh, I thought you hung up." She didn't even bother to say bye or try to help me. Dumb **. Then I called the Customer Service line and the person there didn't even know how to speak English and mumbled like a **. Then she just told me what I could see for myself on the Track and Confirm site. I swear, a five-year-old could do a better job than these **.

I shipped a package USPS Parcel service. I dropped it off at my post office in Augusta, GA on Peach Orchard Rd. on November the 5th. It finally showed in the system as being accepted November 7th at 5:32 am. Then processed at 6:47 am. Then it shows Depart USPS Sort Facility Jacksonville 32099 November 8th 00:00 am. That's where it says it's at now, still stuck 20 days later in the same place. My customer is irate, as he should have received it at the latest 9 days ago. I called my post office and they said, "Well there's nothing I can do, I can't talk to anyone there, there's nothing anyone can do but wait." So I said, "No, absolutely not, I need to get my package delivered asap, and something needs to be done, don't tell me to just wait."

On November 05, 2010, I mailed in my doctor's statement to my employer so I purchased a certified mail with receipt return. On November 13, 2012, I received a certified letter from my employer stating my employment with the company would be terminated if I do not return to work in a couple days. I had to go to my employer's office and give them a copy of the doctor's statement that I already mailed in to them to show them that I was still under my doctor's care; otherwise, I would have lost my job I worked on for thirty-seven years.

On November 5, 2012, I sent a certified letter with return receipt. Today is November 22, 2012, and the post office has admitted the letter did not get delivered nor do they know where the letter is. I understand mistakes can happen. One of the talking points is that the USPS acts like they couldn’t care less about trying to find the certified letter. I called and spoke with Kelly **, postmaster at the Hendersonville, TN post office, and he said he did not know where the letter is and refused to assist in trying to find the letter. The last reported scan of the certified letter was at his post office. Furthermore, I called 800 ASK USPS, which has been basically a waste of time. They are supposed to respond within a certain amount of time. However, after leaving numerous complaints, I have not received any responses. To intelligent people, it is obvious why the USPS has lost 15 billion dollars within a 12-month period of time. The service is poor and the customer care is worse.

Package is lost with tracking info - I purchased a postage online through PayPal so I could track the package. It has been a month and the only activity shows it was dispatched to sorting facility. It was never actually received. My client demanded a refund. $200 was refunded and $200 of merchandise is lost as well. I get no answers and no help. I cannot comprehend the reasons this is being pushed aside. I don't know what to do. It is a totally helpless feeling. It is like the post office stole from me and it is wrong.

This morning I had to mail a rather large package to a customer. I did everything online to save myself some time. I got to the post office (Plainsboro, New Jersey). There were a few people in line. The clerk asked from across the room if the package was prepaid - if it was then to drop it by the door in the hamper. I got out of line, walked over to the door (behind a partition, the office clerks can't see that door). There was no hamper. I got back in line which was now two people longer.

I don't know if there is a decline in USPS service related to being in Florida or is this a trend all over? When I lived in Texas, I never had a problem with delayed delivery or receiving multiple items damaged. I've only lived here 6 weeks and I've had nothing but issues with the postal service since.

I was supposed to receive my package and my tracking number and they said it was delivered on Nov. 8th. I didn't have it in my mailbox! I called USPS and opened a case. They said they couldn't do anything, because they can't prove I didn't receive it and they don't know where it is. They said it was lost and that's it! I'm really mad because I paid for the product! They're not being responsible for this! They just say it's lost! What can I do in this case?

I have had all of the last three packages apparently lost. I called the 800-275-8777 number and I was never was called back or emailed. I also called Consumer Affairs at 858-674-2670 and was left on hold for God knows how long! I called 3-4 times! What is going on?! I realize the storm was a problem but most of these problems are old!

My son is in the active US Army. He is stationed in Kuwait. While there, he had his debit card information stolen. We got him another debit card and sent it registered to him on 10-20-12. It is 11/16/12 now and he still has not received it. Will it take an interview with 60 Minutes to get some answers?

A high dollar package I ordered was marked as "delivered" and I never received it. I called the USPS Customer Service phone number and was given a confirmation # and told that I would receive a call in one business day to help with my problem. Four days later, I finally received a message from the Postmaster Bill ** and was told that they delivered my package. It may have gone in my box, the box next to me, someone stole it, or I just say it's not been delivered. So, I call the 1800 number again and all they tell me is report it to consumer affairs. I guess this is why they say the Post Office is basically obsolete - they cannot do their jobs and give you the finger when they fail at it.

Nov. 15, as we were coming off 635 at the Preston exit, the driver (in truck marked **) not only didn't yield as required, he actually cut me off as I tried to get into 'his' lane.

I mailed USPS insured priority mail a like-new leather icon motorcycle jacket. It was an eBay sale, a $500 jacket for $184. With shipping and insurance, total was about $24 to ship. About two weeks later, the buyer asked where was his package. I tracked it and USPS said it was at a sort facility. A week later, it said something about being at the Georgia lost mail center for handling. They sent me a notice that said what turned up at a sort facility was the empty box! The USPS did not have an explanation. Of course I knew what happened, a USPS employee stole it. Of course the buyer was suspicious, thinking I had not mailed it because I did not get a high enough price. But then he confirmed via USPS (by calling) that the box appeared to have been tampered with.

I mailed a certified package on October 30, 2012 (containing a passport and supporting documentation for visa processing) to Nduku ** (**). The package was estimated to arrive on Friday, November 2, 2012. According to track and confirm, they attempted delivery on November 2nd but because it was after business hours, they left a notice. No notice was found but because of the fact that the recipient did not receive the package, both she and I (the sender, Margaret **, **) contacted the post office on Saturday, November 3. Nduku was able to schedule redelivery for Monday, November 5th. As of today, November 14, 2012, the package is yet to be delivered.

I have been in this house for 10 years and have never had a problem until April 12. I have had problems with my mail in the past few months. That is when the first package went missing. I called and called the number, left message after message and never received a phone call. In the past month, fuel has also been stolen out of one of my vehicles. Now a second package has gone missing. I called the post office and they said they need a tracking number. There was no tracking number on either package. No problem, so I thought. Our mail should be pretty safe right? No. I was told if there is no tracking number, there is not anything they can do?

We receive our mail from the **. It is not unusual for our mail to be delivered as late as 4:30PM. I find it unusual for our mail to be delivered at 8:00PM, which is the time mail was delivered on November 13, 2012. I find this to be a problem. I moved to this neighborhood seven years ago. I have never in the past received my mail later than 1:30PM. Some days you can find the mail carrier park and chatting with the neighborhood. This type of behavior of a postal service should not be tolerated.

I am a teacher writing on behalf of my school. Since the middle of October mail has not been delivered daily. Our administration has contacted the local post office and we were told that we were on the end of the route but because our office closes at 4:00, they will not leave mail. They haven't come up with a solution (like changing the delivery route).

I have a seasonal business with high volumes of shipping during the months of August through October. I converted most of my shipping to USPS vs UPS, who we have used for years. Because we ship so many packages, we use the pick-up service offered by USPS. When you schedule a pick-up, the request asks for the types of packages included in the pick-up request (i.e. express, priority, ground), so they are aware prior to the pick-up what they are receiving. As we approached the holiday, my need for Express shipments increased, so we shipped several packages in this manner. Some packages arrived when expected, while others did not.

Shipment problem - I sent a package on 4-11 from Egypt to Texas, USA. Until now, 13-11, it has not arrived. I tracked it on the USPS site, and it's still on their office from 7-11. I do not know when it will arrive.

USPS lost my package. I have a tracking but it showed no info. I shipped a package out on Oct. 25, 2012. It came back and the post office did not know why. I reshipped it out on Nov. 5, 2012. Now I am told they don't know where it is. The USPS will take your money to mail and ship but when there is a problem, it is 'pass the buck' game.

I bought some trading cards. Well, I was tracking my order every day. It shipped November 4th, then it said it left sort facility somewhere in Illinois. Then on the 7th, it said it was in Nashville, Tennessee. Now it's the 10th, and I haven't got it. And BTW, the 7th was Wednesday and I usually get my packages the same day after it gets there. Nothing else has even been updated about my package.

Document was sent to me all the way from Africa through EMS Speedpost since 29th of October. Today is 10th of November and it is still in customs. Why is this? Despite the fact that I paid more for this service, it is just a document. There is nothing else inside.

I shipped my mother a birthday card with some contents using the Priority Mail envelope with the bow. I did purchase delivery confirmation # and it shows delivered on 11/01. My mother never received the item at **, Chicago, 60644. I was advised by my mother and sister that they have been receiving the incorrect mail at the house and their mail has also been delivered across the street incorrectly. I called and the case number was ** and have not been contacted regarding this matter. I am extremely disappointed as my mother had nothing from me on her birthday.

The customer service is terrible. While I understand that this post office is in a historically underprivileged area, there is no need for all of the patrons to be the target of the employees' bitterness. The woman with the acrylic nails and the metallic make-up tends to make loud, unprovoked, negative comments at people, even when they are in line or being assisted by someone else. When this happens to me, I just ignore her. I've seen her do this to the poor college kids who try to mail things at that office. Once, I ran out to the office about 10 minutes before closing. She was the only person there, was sitting outside smoking, refused service and yelled at me to "go the hell away" while pointing and snapping her neck.

I lost my package 2 months ago. I call everywhere. Everybody gives me someone else’s phone #.

Sherman, TX USPS - For business, I have to go into the Post Office to get registered mail in the morning and drop off certified letters in the afternoon. In the afternoons, it is so hot that I actually start feeling ill. I have noticed other customers doing the same thing. It’s insane that they keep that part of the building so hot.

I sent a baby gift to France on 10/05/2012. When I sent it, I was given a slip with a tracking number. I kept it just in case, even though I have never had a problem with this service before. It is now a month later and the the package still isn't there. I tracked it online and there is nothing on it beyond its arrival at the regional sort facility on the day after I mailed it. Nothing since. I called the international mail department and was told that when we send this "cheap" rate (I paid almost $20 for this "cheap" service), we are not entitled to any information as to where our items are. We are not entitled to a replacement value of the items and if they get lost, that's just too bad.

I tried calling the line that I was given; however, the phone kept ringing and ringing. There was no chance to even leave a message. I called 714-662-6215. I was given this phone number when I called 1-800-ASK-USPS. Here is the issue: Our mail has not been delivered for almost two weeks now. Our delivery person has been holding it and advised that he had to take all of it back to the post office because our mailbox was full. Our mailbox has been empty for weeks, and I am sure that by now, if he were to deliver our mail it might be full but that is only because he has not been delivering it and it is probably backlogged! I didn't receive shipments that I needed last week by a specific day and he left me a note to pick up my items at the post office. This was extremely inconvenient as I work from 8:00am - 5:00pm. He also did not leave any tracking information for said items, so I requested a re-delivery; and once again, our items did not arrive. I called in to document this instance.

I mailed a request for an absentee ballot on 10/20/12. I called twice afterward to check that the request had been received. The Registrar's office confirmed on 10/26/12 that they received the request that day, and had mailed me the ballot that same day. I followed up the following Wednesday, 10/31/12, because that is the last day to request a ballot and I had not yet received mine. I was told by the woman I was speaking with that she had personally taken my ballot to the post office, so she knew it had been mailed. She told me if I hadn't received it by the end of the week, to call her back. By the end of the week (11/2/12) I still had not received the ballot. I called but unfortunately had missed their business hours that Friday. I tried again on Saturday, but they were closed.

I have packages that were delivered somewhere else and now I have one that the post office lost. It shows at the post office, but they couldn't find it. This happens a lot. The government cut down on postal workers and this is the result.

I ordered a very expensive pair of boots. They were shipped FedEx Ground and ended up going through my local post office. Living in an apartment, the carriers are instructed to leave packages at the office if they don't fit in the resident's parcel box. The carrier does not know what happened to my package, & the post office workers have a rude & nasty attitude & were not helpful at all. Every postal worker I spoke with about my claim was rude to me & offered no solution at all. I will pay extra for expedited delivery in the future to avoid dealing with the USPS again! They won't reimburse me, so I'm out $175 for the boots I paid for & never received!

I contacted the USPS on Oct. 2, 2012 both by phone and email, stating that I had not received my mail. I had outgoing mail sitting outside in my business mail box since 9:00 am on Oct. 31, 2012. On November 1, 2012, I received a message from someone by the name of Paul on my voice mail telling me that they are running late due to all the political mail. I called back, and as I stated in my previous mail, this has been going on for numerous months now. I finally got through to the local office by calling 863.802.2036 and spoke to someone by the name of Beverly. I spoke with her at 4:50 pm, and she told me she would contact the carrier and have it delivered to me in a few minutes. I went to the box at 5:30 pm, and still no mail. And my outgoing mail from both Oct. 31 and Nov. 1 was still in the box.

l do not get service to my house on Saturdays, and this has been going on for months. I would leave a stamped envelope in my mail box (with the flag up) on Friday nights, and it wouldn't get picked up on Saturdays. l also never get mail on Saturdays. This has caused me to be late on payments, etc. PS, l see a mailman, and the mail car in the neighborhood, just no service to my house on Saturdays.

I've noticed that since closing my post office box located at my local post office that the mail being delivered to my home is being misdelivered. I hardly had to deal with mail coming to my home since lately, due to high rising cost of a small post office box. I called the local post office on numerous occasion that my mail was being delivered to surrounding neighbors, important letters which included my social security number, and home information. I've also received mail at my home address of other neighbors, and had to go to their property to deliver their mail to them.

85% of my mail doesn't arrive at an address in Middletown! - Since moving overseas almost 8 years ago, my husband and I have sent and received dozens of letters and cards to and from different addresses in NJ and NY. Strangely, there is a lot of missing mail that goes through the Middletown post office in NY. At the beginning, we thought it's just a coincidence, but we no longer will send anything by mail there anymore, as almost every letter gets lost! It's a pity, as we always put a lot of effort into buying; e.g., nice birthday cards, etc. and think of what to write. And it does add up to pay for stamps and cards that no one ever benefits by. We are very disappointed!

For the past several weeks, I have been attempting to get my mail forwarded to a temporary address. Each time I filled out the change of address. Now on my 4th try, the USPS responded by putting out an incorrect version of what my address was. Thus, my correct Post Office Box U30 was incorrectly interpreted as U1, 430, V30, etc. The result is undelivered and missing mail. I have called the local post office, my home post office, and sent e-mails to the USPS that yielded nothing. I don't know what else to do other than support efforts to privatize mail delivery. Until that happens, I will be forced to use UPS mail boxes.

I sold a computer on eBay in July 2012 and took this item to the U.S. Post Office in Mt. Vernon, Missouri to mail out. The U.S. postal worker helped me package this, taped this and assured me that this computer was packaged properly. She even sold me USPS insurance. The buyer received this item but it was damaged and did not work. He took this to his post office in Florida, where the postal worker there stated that it was not packaged properly. I filed a claim with the USPS insurance. However, there was a computer glitch on their end and in error, they denied my claim.

A bulk mail was sent out on October 3, 2012 and the majority of the notices did not arrive until October 25, 2012 at their destinations. This is the first time I mailed out a bulk mail but after speaking to other staff members, I was informed that this happens often. I spoke to someone at the main post office and was told this should not happen. I was told that the standard is 2-9 working days. The average is actually 3-7 working days. The notices were for a meeting on October 9. Next time, they will go out sooner but I don't think a month in advance is appropriate.

A relative of mine bought several $1,000 postal money orders thinking they'd be safe and easy to cash. I took them to PO's and was told they could not cash them if there wasn't enough money at the post office to cover the cost. Every post office I called told me the same thing. I took them to a local bank and the bank refused to have anything to do with them claiming that postal money orders in particular (not MoneyGram or cashier's checks) were notorious for insufficient funds when banks attempted to cash them. This is not a result of counterfeiting. This is because the post offices will not necessarily cover their own paper currencies if the amounts are large leaving the customer with 'bad paper' and the burden of chasing their own money.

I will not have access to my mail for over one month because the locks are on back order. This post office is not open on the weekends, only during business hours. I also work business hours and cannot afford to take time off of work because of their poor planning in order to place a hold on my mail. If I become delinquent on my bills because I do not have access to my mail, I will seek compensation.

I have a case opened. The box was supposed to go parcel post from Los Angeles to New Jersey starting Oct 1. For two weeks, USPS had no idea where it was. On Oct. 14, it turned up in Catano, Puerto Rico at a USPS sorting center. It left there on Oct. 15 and is missing again. I need the box back since the people it was going to don't need it anymore and I had to refund their eBay purchase.

Tracked the package, which was needed for a Halloween party on 10/27/12, and it said it was delivered 10/19/12 at 1:36 PM. I got home at 5 PM - no package. Looked everywhere - no package. I went to usps.com and got the 1-800 number. I called and explained the circumstances and got a case # and a promise to call back within a half hour. No call ever came. I called again Saturday and was not contacted back. I checked the website Monday morning - tracking number said that the package was not delivered, but it was sent back to local facility with the explanation that the occupant had moved and left no forwarding order. Funny, since that same day, Friday 10/19/12, mail was left in the mailbox and I am sure the dog was barking profusely when the mailman came.

My carrier quit delivering my mail over a year ago without explanation. When I called to complain, I was told the carrier is fearful of dogs, and since I have a dog, she will not deliver my mail to the mailbox on my porch. The dog (a 35 lb. friendly mixed breed) likes to be able to see outside, so I had started leaving the glass storm door dead bolted and the main wood door open. I want to make clear that there has never been an incident of my pet being unsecured or having any physical contact with the letter carrier. Joyce in my city post office suggested I could purchase a P.O. Box or erect a mailbox by the curb. I told Joyce that none of my neighbors with dogs have special delivery requirements and that I believe this is retribution from the carrier for complaints I have filed against her in the past (delivering all my neighbors' mail to my house, for example).

A package had been sent to Puerto Rico as priority mail with delivery confirmation since October 15, which doesn't have any activity since October 16 after being processed at Bethpage, NY. An open case was made on Oct. 19 because the estimated delivery is past. And still today nobody has contacted me. I need my package since it contains the parts to fix my car. Thanks in advance for any help you can provide me about my package.

I had been expecting several packages that week, which one had already arrived. On Thurs., Oct. 18, 2012, a door tag was left in my mailbox with only the following information: today’s date (10/18), available for pick up after (10/19), my name and address, and checked were item is at post office and parcel. The driver left no article number. (I left my house for less than one hour to grocery shop.) That same day at 1:10pm, I went to their website, usps.com/redelivery, to schedule a redelivery and got a confirmation #. I scheduled the redelivery for Saturday 10/20/2012. I noticed a package at my door that evening. (I was home all day and the doorbell never rang.) I thought to myself this couldn't be the same package they left the door tag for; otherwise, they would have just left it.

I ordered an item via eBay. The vendor tracked the package and provided me the following USPS tracking number, which stated that the package was delivered on October 5th 2012. The USPS customer service referred me to the Oklahoma Dept. of Consumer Affairs. I have been charged for this item, but between the vendor and the USPS, nobody will take responsibility for my merchandise. The seller told me to please check with my local post office and mail person as the item was delivered October 5.

US Post office postal carrier in our route had problems with delivering certified mail (important documents and checks from death benefits) to me after my father passed away recently. I asked questions to the carrier and the PO regarding redelivery, etc. The carrier was aloof and had a bad disposition. He redelivered the next day and he was knocking hard on the front door and opened door halfway. I was half inside the doorway and partly outside when I took the mail from him and then had to sign again for certified mail after signing form.

I've used express a few times in the past with positive results but already a problem in a handful of attempts. My item was guaranteed to be here by 3 pm today. I noticed it hadn't been updated since being shipped yesterday and hadn't even been received in my state so clearly there was a problem.

I paid $65.50 for priority mail to Iran. This article includes up to $95.30 in coverage for loss or damage. My parcel mail returned to me because she forgot to explain the new law that contents are not mailable under export control laws and cannot be more than $100 (has to be less, which she did not say or explain). She said everything is OK. There is a 24-hour camera. On October 19, 2012, I went to the post office. They told me I may be eligible for refund because the post office did not tell me the new law. I just want to resend my mail piece, but U.S. postal refuses to give my refund.

I bought an item on eBay. The seller took the package to the post office on October 1. On October 4, the package was scanned in Bell Gardens sort facility. After this, the package disappeared into oblivion. I have called the consumer affairs office in Raleigh and California and they said that they cannot track the package. They both have given me lame excuses about the package. The package has exceeded the ETA and no one knows anything about it. It looks like the USPS is not that competent as they claim to be. I have also talked to my local postal office which makes it worse because one of the employees there by the name of Sharon gives me an ETA of October 11, 2012. I called on the 12th and she said that she never spoke to me about any date. She looks like a liar to me. Anyway all I want is my package.

I guess this is just a place to vent and still no resolution, so here's the short version of everybody's story posted. I sent a package with signature receipt. The package was never delivered due to vacant address and should have been returned to the sender. However, absolutely no one in the USPS can tell me where this package is. So thanks to USPS, my child will be without a wardrobe for the fall!

I run a business and ship about 50 packages weekly that are of high value. The USPS tracking is **. The package just disappears after one day of transit. This has happened three times in the past month totaling more than $1,000 in lost merchandise. It is not economically feasible to insure everything because it would cost more than my losses so I get delivery confirmation, but that does me no good when it's lost or stolen before it gets to its destination. The USPS claims service is a complete joke. I stopped filing them a long time ago. They always say you will hear back within 48 hours but guess what, they never call back. Not even once! Completely amazing. The government trying to run a business is laughable. I am going to talk to my business partner about switching to UPS because I hate the post office in more ways than one.

I use my credit union for bill pay. I went to my credit union and asked why my water bill was not paid. They showed a tracking form that showed that it was mailed, so the post office lost it. The post office doesn’t care, and the cost of stop payment is $32.00. The bill was $38.00, so what is the use of stop payment? And will the post office ever find it?

I shipped my package by priority mail (insured) on the 25th of September to Miami Florida. This package has bounced from Florida to NC several times and today it is in TN. I have called several times and no one can tell me what the problem is and how to resolve the problem. The final conversation that I had was with the USPS Consumer Affairs Division and they stated that the barcode on the packet is incorrect. Obviously, I did not place the barcode on the package - it was done by the post office. I asked why the package was not returned to me and they said that someone placed a label over my return address. I was told that on Monday that a postal worker would retrieve the package for me when it arrived in Miami again. However, now it is in Tennessee. Like many, I have called different offices and no one takes responsibility for all that has transpired. I have been passed from office to person to office. No one ever returns my phone calls, although I have been assured that they would.

A note appeared on our mailboxes about 2 weeks ago saying our mailboxes were broken and USPS could not deliver mail until it was fixed. Instead of letting USPS fix mailboxes (it's federal property and normally they fix the box), our HOA has taken matters into their own hands and claiming they will fix boxes with no ETA on when. In meantime, they are trying to force us to go to the P.O. to pick up mail which I don't have time to do. Isn't the HOA overstepping their bounds? USPS says they have no choice but to wait for HOA to fix boxes. Property Management firm is useless and claim they know nothing about it. What legal recourse do I have, if any?

I put my mail to be sent out right in front of the post office in Altoona, PA. I want to support my local post office, but am tired of my mail not making it to its destination! One year, my dad didn't get his Father's Day card. It just got "lost". And now two bills have not arrived to be paid! I am so frustrated by my mail not being delivered. Okay, fine. I am now going to look into Bill Pay online. I tried to stay "old fashioned", but my local post office leaves me with no alternative. There is no excuse for my mail that I put directly into the mail box in front of the post office to not get to where it should go. Thank you for letting me vent here. I am upset!

I recently moved and was told that I would have to wait approximately one month for a mailbox key because my address "did not exist." I put in a change of address for both myself and my daughter; however, when my daughter went to retrieve our mail, she was told she could not retrieve it because her driver's license did not match the new address. BMV will not update driver's license without two pieces of mail with the new address. I am currently out of town and my last pay check is stuck in limbo.

I 85 mile marker 86. I was in the right hand lane and a little Mini Cooper was in the left. Traffic was a little heavy but this US postal truck came up behind the Cooper. This car had nowhere to go. As big as the truck was, the Cooper could not see if they could get into the right lane safely. The driver stayed so close that the Copper finally had to move onto the grass median to the left. We called the highway patrol but never saw him get pulled over. I hope this driver gets fired.

Last week, Wednesday, October 10, 2012, a Hold Form was physically given to the carrier assigned to deliver mail at **. The mail was supposed to be held from Thursday, October 11th through Saturday, October 13th., with delivery resuming Monday, October 15th. This did not happen. As a result, the mail continued to be delivered the entire time including a Bankcard, which sat in the box for four days where anyone walking down the sidewalk could have taken it out and used it. This type of service is unacceptable and some type of action should be taken to insure this does not happen again.

USPS El Paso 79925 N. Yarborough location problems - A priority mail package that was expected delivery on 10/6 is lost as of 10/13/12. Upon calling and complaining most of the week, I was told that the name on the mail didn't match a list from the apartment complex of who is on the lease. The mail goes to my son, and my spouse and I were on the lease. After making a complaint, my son stated that his forwarded mail has now all of a sudden stopped and the index card inside the mailbox has his last name crossed off.

In simply tracking a package that showed out for delivery and then no scan after indicated completed delivery, I was met with rude, unprofessional, uncaring and totally unhelpful USPS employees. They had no sense of urgency or concern for the customer (me). They provided no information beyond what is available on the tracking. They did not call back ever. I had to make repeated call backs for update information. There was no update information because it appeared despite the calls that no one was working on resolving the issue of the lost package. The supervisor, Betty, in Dearborn invited me to come see her desk of heavy workload. She was completely unhinged and unprofessional. She, without a doubt, does not need to be working in a leadership role with the public or in any capacity. End result, they noted my account as package delivered when the recipient continually stated having not received. I had to cancel the money order which took 30 days to refund. This was my rent and no one assisted in locating the package. No effort was inexcusable.

I'm fed up with the postal service in general and the Johnson City Tennessee post office in particular. This is the second time this month that a bill payment I mailed at the post office has gotten lost in the mail. Both times I had to stop payment on the checks, and my bank charges a $36.00 fee for this service. What is their problem? The consequences were spending $72.00 in stop-payment fees (which I can ill-afford), being on hold for lengthy periods with the bank and credit card company, and the stress and anxiety caused by having my mail lost. I mail all my bills at the post office because the mailman will not pick up mail here unless he has some to leave. No wonder the post office is going bankrupt.

Redelivery Request of Postage due package: Two weeks ago, I found a notice in my PO box stating that a package (with postage due) was available for pickup, but it would be returned to sender if it wasn't picked up within 5 days. The notice indicated that the package was a "wallet" which was quite exciting because my wallet had been lost or stolen about two months prior. Unfortunately, the notice had been in my box longer than 5 days and the package had already been returned. I was told by the USPS clerk that I should wait a week and call back to see if a second attempt had been made. I checked a week later, but the news wasn't good, and the clerk then suggested that I contact Consumer Affairs to find out more about where my package went.

My name is Darlene ** and I live in **. In April this year, my soon to be ex-husband put in a change of address for his mails. Only, the post master took it upon herself to hold my mails or send everything to Darrell. I wasn't getting any mail. She was rude to me when I talked to her. She even went as far as getting Darrell's new address from a letter I sent him and talked to him on the phone to find out what mail I could have and what I could not. I made complaints on her and my lawyer sent her a letter. I have a court order saying that I can get the mail. I showed her the copy and she made a copy of it anyway.

P.O. refuses to deliver "Signature Confirmation" packages to my door! I am a disabled vet and take 40 medications. When I was staying with my mother, I would find my meds on the sidewalk, under the mailbox, on the street! They want me to sign a waiver allowing them to put my meds in my mailbox (normally it won't fit), so they don't have to use an elevator to bring them up 3 floors. The whole reason they are set up sign & confirm in the 1st place is I got tired of having them stolen right out of my mailbox (and the V.A. does not like replacing meds they just mailed). Also being severely disabled, I don't get to my mailbox every day. Can you please help? They had 9 packages piled up a month ago!

A package of mine accidentally was delivered to an old address of mine. I have not lived there for 3 months now, and all of the postal carriers know that. My package was delivered and stolen from the property. I’m not very happy, especially when it is obvious that no one lives in the place.

I had an urgent package sent overnight/express on Friday, Oct 5th from Framingham, MA to E. Dummerston, VT guaranteed to arrive on Sunday, Oct 7th by 3pm. It's a 2.5-hr drive. Today is Tuesday, October 9th; and the package has still not arrived. We paid over $30.00! The package took over 24 hrs to arrive at Shrewbury, MA less than 15 minutes away where it still sits according to tracking. I called the Shrewbury, MA PO; and no one answered the phone! This is why the USPS is going down. They don't have any regard for their remaining business customers! Oh well, the PO is closed on Sunday. Monday was a holiday, so they can just disregard their guarantee! I will never use USPS again. All my business will go to FedEx who would have had the package here the next day as agreed! Ridiculous! I will be demanding my money back!

I shipped a package to the UK from the US on August 30th, 2011 via USPS Priority Mail Flat Rate Package. According to the declaration number, it departed the sort facility in Philadelphia, PA but as of today, October 8th, it has not arrived in the UK. Calling USPS I'm told there is nothing they can do. Contacting UK Parcel Force, they said that "The last sighting of this ‘letter’ is in the Philadelphia sort facility. Tracking via USPS does not show it leaving the sort facility. It has not been recorded as scanned ready for putting on a plane in USA, nor is it logged as scanned on entry to UK. Everything gets scanned and once scanned, it is logged. Logs do not exist for this ‘letter’ at USPS nor in UK. As far as we can tell, it has not left USA." Priority to UK takes about 6 to 8 days. It's now been almost 6 weeks. Any ideas on what I can do, why it may be held up, or who I can call?

The mailman would literally not deliver any of our mails recently. They had made me late on many bills over the past few months and ending up going to the postal office myself. I’m not sure if it’s a racial thing or they`re just plain lazy. Does anyone who knows a good solution have any comments about this? Do tell.

After 3 years in residence, I have filed multiple complaints with my local postmaster about my mailman deliberately leaving my mail at my neighbor's house. I have recently had 3 packages go missing. Fortunately, my funds were returned by the company, but other sensitive items such as my checkbooks, driver's license, credit cards and other items that can't be delivered to my PO box are being deliberately left at my neighbor's house. I have gone as far as having my mail forwarded and changed my mailing address to my PO box, but you may only do so for a year so. Here I am again not receiving my mail that cannot be delivered to my PO box. I am filing a police report today for tampering with the mail, which is a federal offense. If nothing is done after that, I am going to file a warrant for my postman's arrest as well as have my buddy, a reporter for our local TV station, make this issue up front by doing a story about this issue.

I have been having problems with the mail carrier delivering my packages. I have even caught them in a big lie. Someone is putting in the computer that I have not been home to receive my packages, when the postal carrier gave me one package and put in the computer that I was not home to receive my other package and this has been going on for a year, and it is getting worse. I contacted the supervisors and they are of no help. It has gotten so bad that I had to contact all people I do business with and tell them to send my packages UPS instead of USPS.

I have been calling daily trying to get someone to tell me where a package that was mailed to me was. The package was initially mailed from Fairview Heights, IL on the 20th of September. The package (glasses) was mailed 1st class, insured - **. I have spoken several times with the sender, Total Eyewear Outlet (tel. 618-628-8868), and they said that when they talked to USPS, they were told the glasses’ approximate arrival time was supposed to be 9/24-26. My husband and I are in the process of moving so a change of address had been put in a week or so before, so I didn't panic when they were taking a little time. But during that time, I was continually making calls between the annex in Park Hills, MO and West Lafayette, IN trying to keep track of where they were.

After dealing with the Santee post office in Santee, CA 92071 for the last 2 years and having problems with them losing my packages and never really giving me an excuse, or making excuses that their automated machine in their lobby is incorrectly coded and that they lost my mail, and never finding my lost mail in the last 2 years, I have finally had enough and decided to file a formal complaint. They lost my mail package and again I mailed it out on 10/1/12 from Santee to Alpine (which is a 40-minute drive). This was my rent going to my landlord who happens to be a lawyer and now I am in hot water with him because rent is lost. I can't get that back. It was a cashier's check. The bank said it was never cashed and a stop payment will take 90 days and a reissue will take 4-5 months. I do not have the money to pay double rent. Every first of the month, the Santee post office has lost my mail. They are making excuses for these missed deliveries or miscodings. I am sick of their excuses. They are incompetent and I want something done this time about it.

I have moved 7 times in my life and have never had an issue with mail being forwarded. This time, it is hell! I have not received regular mail delivery in over 6 weeks! Not only are things not being forwarded, direct mail is not making it to me! My mother sent me some important documents over 3 weeks ago from Indianapolis to Richmond and I have not received it nor has she had it returned. Where is it?! Who does one complain to when there is no overseer or competition to go to? I have called numerous numbers both national and local and have been promised return calls - it didn't happen. One person I spoke to stated she would send me "dummy mail" to my old and new address to see if I am receiving forwarded and direct mail ... That was sent 2 weeks ago - guess what?! I have not received either of them! Come on.

I submitted a claim for insurance on 5/23/2012 and still have not been paid. After much investigation on my part, I found that the issue was with a postal worker in Corpus Christi, Texas by the name of Patricia **. She did not fill out form 2856 when Ms. ** brought the item to the post office for verification that it was broken and that the packaging was okay, as specified in a letter to her. Even though she read and wrote Ms. ** information on the letter, she did not understand that she was required to process form 2856.

We ship large volumes of mail via USPS. So much in fact that we are the single reason our local post office remained in business when they did their big downsize a couple months ago. We ship out orders from $5 to $5000 all the time. Of course, we place values on our expensive shipments that go overseas. I shipped out a package on July 6, 2012 and the customer still has not received it (as of today, Oct 4, 2012). I called USPS to have a trace placed on it since its last update was that it was scanned in Lansing's sort facility (100% of the packages we ship internationally go to the Chicago or NY International sort facilities after Lansing and before leaving the country). He stated a refund or insurance could not be granted on this package because they were not required to track it and therefore could not determine whether or not they lost the package. Are you kidding me?

My birth certificate was sent express mail for arrival at noon on October 2. It is now October 3 and I have not received the package, which in turn has delayed my ability to obtain a required license. The representatives I've spoken with were not able to provide me with the exact location of my package, not like competitors UPS or FedEx can do. Also, they were unable to refund my money over the phone not like the aforementioned companies. While I suppose I should expect this poor quality of service from a government agency, the experience is frustrating and the service provided inept.

The mailman Rod in Route 25 has left a, "Sorry, we missed you" letter numerous times but he never even tried to come up and bring the letter. On Saturday, September 29th, 2012, I witnessed him write the missed you letter than take off. As result of this, I missed my due date to have paperwork turned in because I have to go pick the letter the next day which was Sunday, so I have to wait until Monday. This is a big problem. If he can't commit to doing all his job, he needs to look for new work.

The local PO in Oxford, NC requires that I seal packages I mailed to South America using 2" brown paper tape with water activated glue. The problem is that the type of tape required by them is not found in any retail store such us Staples, Home Depot, Lowe’s, Craft Shops, Walmart, etc. The local post office tells me that they have no idea where I can get the tape, but they require that I use. It really seems that it is an irrational request. Can you help?

I am extremely dissatisfied with a delivery I never received. I ordered 5 pairs of shoes for my family on 9/17/2012. The package showed it shipped via UPS on 9/19 and delivered to my local Post office (Tropico location) on 9/25. USPS says it was delivered to my home on Wednesday, 9/26. I was home that day and continuously checked for my package knowing it was to be delivered ... nothing. The very next day I contacted the shipper and they said they would put a trace. In the meantime, I contacted the post office as well. The investigation ended with postal worker claiming the delivery was made. It just so happened the delivery was made when my normal delivery person was off. How often does this happen? I can't imagine the post office leaving a box that size without handing it to someone. Our normal lady would have knocked on my door. This is very poor service.

I had three packages mailed to me from Las Vegas by the same person at the same time. The destination was Forest Grove, Oregon. One package showed up a few days later. When I tracked the other two, I found one went to Memphis, TN. The other went due west to Los Angeles. Two days later, it went to Cincinnati, OH. It's a consistent problem with them. They ship to the wrong city, and sometimes, the items go thousands of miles out of their intended direction. Other problems I've had are damaged items, including packages torn open or smashed and bent. They used to do a great job, and I hear a lot about that, but for me and apparently several others, they are at an all-time low. The newest problem they've had is that their carriers/routes are so predictable that thieves follow them to watch for packages left on porches. They double back later, and if the package remains on the porch, they steal it. I guess that's not their problem, or is it? For now I have the route person put it in my mailbox if it will fit, but I have them take it back for me to pick up at the counter if it's too big.

I was on vacation from September 12 through September 18. I issued a mail hold request through the USPS. When I checked my mail on September 18 or September 19, I had mail for another person (who lives a street to the west) in my mailbox. My mail was not there! I contacted USPS on Sept. 19 or 20 and told them what happened. They gave me a case ID of ** and said I would have a callback by the end of the next day.

I've had several pieces of mail lost in the sort process or on the mail truck when it says it's on there for delivery. Like today, we didn't get any mail today. None whatsoever. I was expecting a particularly important $800 package but the mail didn't come to anyone on our street. The tracking number says it's still on the truck for delivery but it's almost 7pm and I even requested a confirmation email on two email accounts so I'd know for sure that it got to me which it has not yet. In the past, there had been several occasions where a mail carrier has dumped several totes full of mail into a ditch (see: Bon Air, Virginia). Just recently, they lost my Old Navy credit card in the mail and now the aforementioned package I was really looking forward all day to getting. I'd be willing to pay the extra money to have UPS or FedEx ship items because I know they will get to me.

There are many reports on file for missing or stolen mail. The USPS does not follow up! For over four years, I have complained for missing/stolen mail, everything from bank statements to subscriptions to mail order items & misc. mail. There is no follow up & it is still happening!

I'm requesting a lost Priority Mail investigation. Today, 09/26/2012, I contacted the USPS at 800-275-8777 and I got in touch with Mr. ** and he has told me the USPS did not do anything as per request to investigate what happened to my mail that has not been delivered up to today. Mr. ** was very nice and has helped me to reapply for a new case # regarding my mail. Please, I need to know what happened and I request a investigation regarding this problem. Thank you.

I shipped a small priority box with a signature and delivery confirmation. After 3 days, I checked the tracking number and USPS website showed me that the box arrived to Linden, NJ 07036. The person who should have received the package from me did not receive that. Workers from the PO simply cannot find that box. Inside was a very expensive item. The supervisor from that post office by the name of ** talked to me two times. He does not know what happened.

Over a month ago, I went to Millersville Post Office (21108) to fill an application to forward my mail to my new address. A week after, I went to the post office to check my application status. They told me, "You missed some spots in the application." I filled the missing spots. Three days later, I went to check my mail again. They told me, "You're still missing spots." I filled the missing spots again, hoping to receive my mail but I did not receive any. I went today which is 09/25/12. They told me again and again, "You missed the starting date in your application." I asked, "Where is my mail now?" They told me, "Your mail went back to the center." I asked about the location or the contact number for that center. They told me, "We do not know." So, who knows where is that center? What is the contact number for that center? Where is that employee who is supposed to help people to fill any application?

I requested an investigation for unauthorized mail change not once but second time in person. I called many numbers trying to seek help for my lost medications and Social Security card and other important mail. I went to the post office at least 7 times. Once, a rep. took me and my son into the office and she pulled-up on the computer and said, "Oh, it was done again after your first complaint, Aug. 10, 2012 and again on Aug. 27, 2012." As she was looking at the computer, she mentioned a person's name and part of an address. She said the postal service needs to protect the person doing this. That is their policy. I guess that means forget me.

My husband and I purchased an item on eBay. It was paid for on 09-02-12 and should have been received on 09-15-12 at the latest estimated date of delivery. The package was not received until 09-22-12. When the box was opened, there was another box inside that was heavily damaged and falling apart. The item ordered (a sulkeye with a black swivel arm) was within the damaged box; however, part of the item was missing. The black swivel arm was not inside, only the diamond plated platform. We contacted the seller on eBay, who advised that the swivel arm was attached to the platform when he packaged the item and the only way it could be taken apart was for someone to physically use a pair of pliers to take it apart. The seller also advised that he only had the item packaged in one box, not two.

I am processing my citizenship application and I needed to change my address online because I have no credit card. And they charging me $19.99 is not right. I think I can do that for free.

I ordered several things online. They are shipped in USPS boxes. Most of the time, they just leave a card in the mail saying go to post office to pick up. That is hard to do? Not close and closed when I’m off work. If USPS is going to advertise shipping boxes, they need to deliver them to my home.

I would like to thank all who work at the Brick Post Office on Chambers Bridge Rd. I had a problem with a package sent from Las Vegas, NV on 09/13/2012. It did not show up. I spoke to my mail carrier, Carlos, and he took the information back to the post office in Brick. I was very impressed with how from the person who called me, after Carlos told them what was going on, to the supervisor I spoke to on 09/21/2012 to the postal clerks who kept their eyes for my package to the carrier who delivered it this morning, 09/22/2012. Thank you all!

On Thursday, my package was to be delivered. The postman just put a note in my box and didn't bother to knock. I called the post office and was told it would be re-delivered today. I called the post office, and Bob took my number and said he would look into it. He didn't call back. So, I called back. He said the package wasn't there and I should wait until Saturday between 9 and 12 to call and check on it. He just seemed so lazy and he hated his job. Not a very good rep or postal service.

My sister in Las Vegas (zip 89199) sent my mother's ashes on 09/13/2012 and according to the tracking, it's still in Las Vegas as of 09/21/2012. My sister took the package to the post office in Vegas and asked the stupid woman behind the counter the proper way to send my mother's ashes. The ** told my sister to send it registered and Priority which she did. My sister was told it should be there within 3 to 4 days - it's not! We have tried to track this package but it keeps saying "1:07 am on September 14, 2012 Las Vegas in transit." If you pay for a tracking service, you should get tracking.

Lost registered mail (insured) for 6 months: We shipped a laptop computer to an APO address, 03-23-12, by registered mail valued at over $2,000. It never arrived. We even had someone at the military post office in Afghanistan search for it and say it never arrived. We had other military search for it and were not able to locate the package. We finally filed the insurance claim and it was received by the USPS Claims Dept. in St. Louis on June 8th. On June 25th, they sent a notice to the military to see if it could be located. On July 11th, they sent a second notice to the military to see if it could be located. On both occasions they said we had to wait 60 days for a response from the military. We waited the 60 days and were told a check should be sent since the military did not find the package.

I recently had mail stolen and was advised to get a PO Box. This was the biggest mistake I ever made in my life. I have been waiting to have packages delivered that the post office claims are on the way. Tracking them is a joke as it says they are in my area to be delivered.

Cluster mailbox installation not done as of 1 May 2012 - We had a house built in a new part of a subdivision and moved in in August. We still do not have the mailboxes installed so I can stop having to go the Richmond, TX post office every Saturday to get my mail. This is ridiculous. I have spoken to several employees at the post office and they told me to take it up with the District Postal Office Affairs and then they will not give me the number to call. The post office just tells me they have nothing to do with the installation of the cluster box my neighborhood is to get.

Customer called my home-based delivery to track a package I sent. I sent it three weeks earlier and printed an address label at home with an address in Bronx, NY, Zip: 10469. I also had a confirmation receipt number. Customer said wrong address and they were sending the package back to me as per his call to PO. I called and filed a claim that I never received a delivery receipt and the confirmation number said the package was in Idaho. I was told I would receive a call but by 2 pm today - I had not. So, I called again (impossible to find phone number) and after dialing several 000's, I connected with a rep. She told me I would get a call by 5 pm and the case was closed! I asked what happened to the package because it was delivered to Idaho and I sent it to NY. I did not make a mistake with the label and I need that package delivery address and the package to be returned to me. She hung up on me!

Mailman not delivering all mail after complaining to his post office. Proof: The rebate check mailed by T-Mobile from August 10, 2012 and has not been delivered. The mailman had dropped the mail on the ground. I confronted him and told him that he is remiss in his duties. Only monitored mail is being delivered and sometimes, mail is placed in other mailboxes that I asked him not to place mail into because we may not receive the said mail from the owner's mailbox. No action has been taken.

I moved from Chicago 60610 to 46341, put in not one but two change of address forms. I am in the system, but they're not delivering my forwarded mail. Nobody knows even where it's at! It's not surprising with the post office but come on. Dave, the supervisor, told me to write here because he had no clue what was going on. All I want is my mail.

I have sent a certified mail on September 6, 2012; the estimated delivery date was September 10, 2012. Today is September 18, 2012 and it has not reached its destination yet. Please help me track down my parcel. It has very important documents in it. The article number is **.

I run a small online clothing company. I send out packages to sponsored riders and celebrities a few times a year. This case is about two packages lost in a matter of 2 months (July-Sept). The first box I sent was to a friend who is a pretty famous choreographer. He practically lives in the next city over. I sent the package with delivery confirmation. He never received it. I called the post office and they said it was delivered and accused the recipient of stealing it. Until this day, that package is lost. I have a total loss of $50 worth of clothing. Confirmation is a waste of money. It only confirms that the package was dropped off. After weeks of calling and arguing, I gave up.

I sent important documents on September 10 from Tenn. to Texas with expected delivery date of September 12 as the receipt noted. I started tracking the number online yesterday and as of today the detail report still states it left a facility about 60 miles from where it was mailed. Today is September 17 and it’s still not delivered. I called USPS and only talked to a rep that said it would be reported and someone should be calling me tomorrow, September 18. Regular mail probably would have been more reliable. I will use FedEx or UPS the next time for sure. Right now, I’m just in limbo hoping my mail will be delivered and not lost in space somewhere. Never again. If you do use priority mail, I would recommend delivery confirmation, even though you have to pay extra for it. At least, you will have a tracking number.

Twice now, I have had to go to the post office for this issue. The ad says if it fits, it ships. Both small packages, flat rate, were charged $5.50 because it was taped, it was over the weight. No weight issue, this is why the post office is in this position. I already paid shipping once. I 'll be darned if I am going to pay them again for their arrogance and blackmail of packages. I will never ever ship with USPS again and will now pay all of my bills online and ship with United Parcel or FedEx.

I mailed two packages to my son, a sergeant in South Korea, which contained items of Army clothing he needed to perform his job. The total cost was over $250.00 to mail. I used priority mail and was told that I could not insure the packages. I did not question this. One package was 18 lbs. and the other over 80 lbs. Both packages were mailed in June 2012. One package, the smaller one, was received in South Korea in mid July. He has yet to get the larger one. It contains over $4K in Army clothing and supplies and he will have to pay for this out of pocket unless it gets to South Korea. I've called, mailed, filled out forms, spoken to personnel at the USPS and the pack and ship company that originally mailed the boxes. I have called at least once a week or more often - nada, nothing, zip.

My mail carrier’s job has to be really fun. He likes to deliver my mail to my neighbor’s house. Even when the correct address is on the package, he puts it on my neighbor’s porch 5 doors down. Also, equally as fun is to deliver my neighbor’s medication to my house. Or even funnier still, to hand put my neighbor’s magazines and small mail in my mail slot. I have contacted the supervisors on USPS office 80026 five times on this ongoing issue. It happens every week. Now, the office blames the builder of the new neighborhood I live in. So, now I need an outside panel to correct this crazy mail carrier’s inability to deliver the mail.

I have been shipping from my small business with the USPS for over 3 years now. In all my time, I have never seen anything like this. What I shipped in a small flat rate priority box was a leather costume mask. Hardened leather is very durable. It's wood-like and still pliable, so I have figured they were safe. So when I received these images from a customer of my mask permanently bent and destroyed and the box mashed, I was floored. The box would have had to have been bent in half for a week in order to do this kind of damage.

I went to the post office and was told to call the Postal Inspector. That office gave me the consumer affairs number, both local and 800, and I've been on hold for hours and have not spoken with anyone. Either they have so many complaints or they just don't care about their service and just keep the phone calls on hold until it is time for them to get off for the day. For being a government agency, this is absurd service.

Linda at the Lumberton Post office in NJ is the most ignorant person I've ever met. She's like the soup ** of postal workers. I rarely go to the post office so when I went to overnight something to my brother in Cali, I needed some info. When I didn't immediately start talking, she started saying, "Come on, come on, there is a line behind you" in this attitude-y voice. A quarter of a second later, I was still formulating the question I was going to ask when she told me to step out of line until I was ready. She didn't even give me a chance to ask a question. I was so upset. So rude! They need to send her to a communications class or hire someone who can communicate with the public.

On August 16, 2012, I mailed a box (approximately 20" X 20") to my son who is stationed in the Air Force in Germany. He still has not received this box which contained about $800 in uniforms. Shortly after August 16, I sent four other similar packages on four separate occasions to the same address and all of these packages have arrived - less than 10 days each.

The postal office at Cadman Plaza does not deliver packages in a timely manner and goes so far as to post delivery attempt messages on their online tracking service. I have repeatedly complained about this problem and it has never been resolved. It is impossible to get the correct information from the postal employees: they give you the run-around and generally make it unpleasant to deal with the issue. It should be stopped!

I received confirmation of my change of address in July via email and mail. I've received no forwarded mail since then. I have contacted both post offices and spoke with people who have not called me back after placing me on hold for over 20 minutes saying they would talk to their carrier. I've submitted an online form on USPS.com. I've spoken with someone who gave me the consumer affairs number and that never seems to get me through to a person. She claimed she was escalating my case when I never even received a call for my online complaint form on USPS. She told me I've done everything I was supposed to do, so the issue doesn't seem to be on my end.

I went to the post office to mail a couple of packages and I also had a box to take to FedEx. The clerk told me that I could just mail all of them and that he would take the package for FedEx because they come by to pick up boxes left all the time. I gave him the box and when I called the place where it was going, they said that they didn't have it. After about 10 days, I called the place where it was supposed to go and it never got there. I called FedEx. I also called the company, the USPS, at least three times. Nobody could find it. The post office was very rude and would never try to help me find this box that they took. Finally, a guy from USPS named Mike sent out a tracking call to the post office. Finally, the place where I had taken the package found it after 21 days that they had it. I can't believe all the trouble that I had to go through because I couldn't get any help from anyone. I will think twice about sending something through the postal service. They are the rudest people I have ever dealt with.

I moved home in January 2005. The regular postman retired, maybe 2006 or 2007. Another postman took his place, and then Post Office gave him another route maybe 2009 or 2010. Since then, there has not been a permanent postman on my street. And since then, I get other people's mail and others bring me my mail or send it back to the PO for re-delivery. The last time this happened with my 90+ neighbor across the street bringing me my mail was yesterday, 9/11/2012.

USPS Express Mail before 12:00 pm - What a joke! I ordered an item from a BMW dealership (not so good to deal with people). It took them 1 week to finally send it with a couple of phone calls. I used Express Mail to get it on time. It is supposed to be delivered yesterday. I called USPS. They said, "in research". No wonder people don't want to use USPS. Now even to get a refund and get a new part for my car, I have to wait another 1 to 2 weeks (refund process, etc). Their research is a joke and so is speaking with a supervisor. It seems somebody is stealing items from them. One day for research is the standard answer. You can win a lottery, more chances compared to getting a call from them within a day.

On the 21st of August, I sent a package to my son who is a Marine at Twentynine Palms, CA. The post office forwarded the package to Oklahoma. It has been two weeks and I could not get in touch with the post office in Oklahoma. Finally, they answered the phone and told me they do not have the package. Now, I don’t know where else to turn. It seems that no one knows were the package is. Please advise.

I had sent a package to my buddy on September 4. On September 8th, it was supposedly delivered at 10:14AM. My friend's wife went to get the mail at 10:28AM and the package was not there. I had called the post office and they are very unwilling to help or investigate this situation. The supervisor was very adamant about the possibility of the carrier taking it or misplacing the package. I am very mad and makes me think twice of ever using the USPS for package delivery again! I need to talk to someone in consumer affairs about what they can do about this situation.

They need a new management at this location! The worst service ever! I'm so disappointed with this location. I'm usually understanding with issues and packages/mail being misdelivered because we're all human and accidents happen. However, when you tell me something has been delivered to me, yet it hasn't and when I call to ask where it was delivered and the actual carrier himself cannot give me a direct answer and just says it was delivered to your address and just transfers me to a rude supervisor (** is her last name), who basically tells me in other words, "It is what it is, I don't give a ** and I am not going to help you," that is certainly a problem and one to upset anyone.

Two packages sent as priority mail. One package contained 7 items, only 2 were in the box when delivered. Can you tell which attached photo contained those items and notice how poorly the box was re-taped by I assume a postal worker? The second package I actually wrapped/sealed completely in clear postal tape and added duct tape to be sure. They still managed to crush. Monetary refund of postage not applicable because the packages were delivered. Very sad. But let's keep raising the rates!

I am beyond frustrated and honestly don’t have time to deal with this. I am a broker and my time is far more valuable than to chase after packages, but I guess nothing will get done when asking the postal service to "handle" the issue. Sorry, for the rant. Okay, I have lived at my apartment for about 5 months now and have two shipments now that have shown "delivered" via internet tracking and they never arrived. No notice was left both times and my girlfriend stays home all day and he didn’t knock or leave them at the office. The first parcel was a $20.00 purchase and it wasn’t worth my time to spend a week and a half, like I am now, to find out what happened to it, so I reordered it and repaid for it and it came. I didn’t even report the first time.

I shipped a box from Chattanooga, TN to San Diego, CA on July 25, 2012. The box is missing. I talked with both post office and did not get much help. They started pointing the finger at each other. Now the post office in San Diego has said the address is wrong. It's crazy now. It's over 45 days and they come up with crazy reason about the box. I left the box at the post office, paid my money for the box to get there and it's missing.

I sold a TV on Amazon. I sent the package to the customer and when they received it, the box was damaged. They sent it back, not even wanting to open the entire box to check and see if the TV was damaged. When I got it back, the TV was shattered (it was sent in the original box, so it was obvious what the item was). USPS is so careless with their shipping. It disgusts me. I did insure it. I'm waiting to see what the result is. I have also had speakers stolen by the USPS delivery service. They sent me what was left of the box (about a foot long strip), and it had clearly been opened with a box cutter. How can you send me back a piece of the box, and not see where the speakers went?! I did not insure them, big mistake. I will never deal with them again. I would advise anyone else never to deal with them either.

I went to a USPS store to mail a box. I did not seal the box because I think the employee may want to take a look. After I selected standard shipping, the employee told me I need to pay an extra $4 for taping: free taping is only to priority mail. Since I do not want to waste $4, I went to a Dollar Tree nearby to buy the tape. Then, I returned to the USPS store to seal the box and used a piece of paper in the store to write the address. When I gave the box to the same employee, I was told I could not use their paper. If I insisted using this piece of paper, I would be charged additional $6. I guess USPS must be mad for money recently. USPS want to extract every penny (in my case every dollar) from the customer. Their service is so bad. It is better to close USPS as soon as possible. Without it, I still can use UPS and FedEx.

The lack of our mail delivery is so constant that I will no longer be able to have any of my mail delivered to my home like a normal person! Our mailman refuses to move out of his little truck to pick up or deliver mail in our mailbox. He said it is against post office regulation for him to get out of his truck. So needless to say, any stamps.com box I send to my children serving in Afghanistan, he'll refuse to pick up as well.

Poor service by the US Postal Service: I have lived in our neighborhood since 2004, and we have a community mail box. The last week of July, we noticed the doors to the individual boxes were broken and left open. A week went by, and still, there's no communication as to where we can receive our mail that was being delivered. Bills, invoices, and checks just are missing. So my husband and I started making calls and found our mail is on "hold" at the main Rancho Cucamonga post office. They are holding the mail there until the boxes are fixed. We suggested they leave some communication at the box, so that the neighborhood knows where to go; and we asked how long until this is fixed. We were told they have no idea.

I shipped a package overseas. It provided absolutely no tracking information, even though I had a tracking number. I guess you have to pay extra now to get it tracked. Because I did not purchase insurance, which is a total scam, they are under no obligation to do anything about this. They refuse to help me, and now I am out a $300 item. They also told me they were doing an investigation and would call me. They never did. I called back to see the status and was told an investigation was never being done, rather a complaint was filed with Consumer Affairs and would receive a call back. Well, of course, I have not been called. How they can just have no responsibility for their pathetic actions is beyond me, and why are they allowed to get away with this?

I used the Post Office Express Mail Service to mail a check to a person that needed the money to pay their rent. I didn't want to pay the fees associated with Western Union, so I figured I'd pay the $18.95 to mail the check overnight. Big mistake! I mailed my package in North Las Vegas on Thursday at 12:13 pm. I was told that it would make it to Houston on the 31st before noon. I called customer service because the person had not received the check. I was told they would research it and get back to me. No one ever called. I called back and got a supervisor. The supervisor read off what I already knew from the tracking system and was no help. Per the tracking system, the packaged arrived in Houston on September 1 at 5:15 am. It is now noon in Houston and the package is still not delivered. I called customer service again, got another supervisor and was told it is still in research. I told the supervisor if someone can tell me where the package is, the person will come pick it up. Again, no help from the supervisor.

I am currently waiting for a paycheck to arrive in the mail. It was mailed from another state two weeks ago. The company that sent it has so far done nothing to investigate. USPS is terrible. I have had packages misdelivered and left sitting in the Post Office. This is the second time a paycheck was lost.

I tried to get mail forwarded overseas here in UK. It worked a few years ago. Now in July 2012, not even the highest jobholder in the office could tell me if international forwarding still works. She took my form and said he doesn't know but he'll try. Nothing was forwarded. The USPS online system gives no link to forwarding international. The Post Office is in a county seat of 40k people. How much training do you get when you cannot answer a simple question?

I was moving from city A to city B. I used USPS to send one of my trolley cases, in which I put all my favorite clothes and most of my skin care products - the biggest mistake I have ever made in my life! Then, it was the phone call marathon. I called the 800 #, the consumer affairs at both cities, and even the Atlanta Mail Recovery Center. I filled out Form 1000 and another. It has been 40 days already; no one makes any effort to find the package. The tracking information shows that the package is still in sort facility of city A, but USPS employee from city A claimed that the package has already left the sort facility without scanning. It's possible that the shipping label was off and the package was sent to Atlanta Mail Recovery Center. But the MRC told me that even if the shipping label was off, the tracking number should still be on the package; but no package of my tracking number was sent to the MRC. The 800 # claimed there was nothing else they could do for me right now, and they could speculate what happened to the package. If there is one thing clear, that is right now they all want me to file for insurance claim and get the money for the underinsured (yeah, they know) lost package.

The USPS website indicated that my package was delivered to my mailbox on 8/25/12 at 12:34 and it never was delivered. The mailman didn't show up until 2:42 that afternoon and I only had two pieces of mail. Nothing was left at my door and there was no note. I called the 1-800 number on 8/27 and I was told that someone would call me back the next day by 5:00 pm end of business. No one called me. I called back and I spoke with a supervisor. He was very rude and said that someone would call me and no one did. I called and the CSR said that they sent a letter out to me and I have yet to receive it. I called my local post office and spoke with three people and no response. I have not received this package and I think that it was stolen by the mailman. It was never delivered and they lied and said it was. I can't get any help.

I paid $18.95 to overnight an item (a large check) that absolutely has to get there today. They attempted delivery at 5:30 am and there was no signer, so it is sitting in the post office and they said if no one claims it in 5 days, it will be sent back. They will not even let me reschedule it because they told me to contact Consumer Affairs and gave me the wrong #. The address it was overnighted to was Bank of America, Retail Payment services, Christiana Mall, 900 Samoset Dr., Newark. DE, 19713-6002. I am very upset because the bank gave us 3 days to come up with a large amount to get our house out of foreclosure and now we will not meet the deadline if it does not get received today, 8/30.

I sent off a box, which was not a small box, and it cost me $30.00. I asked the worker how long would it take and she said 2 weeks. It’s been 7 weeks. I do not have a tracking number and now they are telling me that I can just chalk that up to a loss. On 07/06/2012, I sent a large box from the Inglewood, CA office on Imperial and Crenshaw Blvd. at about 1:55 pm. I asked if there would be any problems and she said they've never lost a package, so I gave them my box and left with just a receipt. If I had known that was going to be the last time I was going to see my precious items, I would have put them on the plan with me. Now, I have postal workers telling me that there is not much I can do but to accept the lost.

I was trying to access the USPS change of address site. I clicked on a website that looked like it. The forms are almost identical. There was a disclaimer with very small print. The USPS has similar disclaimers. I put my ATM card # in. The USPS charges $1. This company charged $19.95. I tried to cancel service immediately but emails and multiple calls have not received a response. No one answers when I call customer service. I just want to cancel. I'm worried this is a fraudulent company but I am not sure. They have my card #! Please help.

We moved to this location 5 years ago as of December 2012. We have had numerous occasions where our mail was delivered to our neighbors instead of our box, their mail delivered to us and on several occasions, found mail damaged and scattered in the field because the driver did not take the time to properly close the box. We have no idea how much mail we have lost or was opened and/or disposed of by people we do not know. I have called the local post office 2 or 3 times and they have either excused away the irresponsibility of the drivers or made empty promises to deal with it. This brings me to today's issue.

The USPS has become the most incompetent and worthless shipping service out there. It's just pathetic - I'm a commercial shipper and send an enormous amount of sold goods via USPS (or rather did, never again. I'm done with these incompetent clowns). One package after another was going to the wrong side of the country, misdelivered and my favorite - I have no less than 4 packages in the past 90 days that have shown as scanned into the system as "received" by USPS and then have just disappeared into thin air after going through the Tampa, FL PDC never to be seen. Their response? We don't guarantee delivery when you use the USPS. What?!

I work for the York State Health Center, York, PA which closes at 4:30. The carrier repeatedly arrives at 4:30 or afterwards. I have told him we close at 4:30 and stated if he would not take breaks, he would be there on time. Our mail needs to be picked up daily. The previous carrier always was there mid-afternoon. It happened again on Monday, August 27, 2012. I cannot get through on any phone number given.

There are several mailmen who deliver mail to my house, but one mailman, a Vietnamese mailman, in particular refused to deliver my mail whenever he is on the route. Two days ago, he asked my 7-year old, in the front yard playing, if my brother has moved out of my property since my brother's name was on the address. I was in the house. He could have come in and asked. If my monthly bills which are paid by my brother don't come in the next couple of days, and we end up getting a fine for late fee payments, I will sue the Postal Service as well as the mailman who refused to deliver my monthly payment bills.

We live in 63125 zip code and the regular delivery person who must be 70 years old never gets the mail on a regular time and a lot of the time gets other people's mail in our box and I have to deliver the mail to them and the same thing happens in return. Also the time ranges from 12 noon to 6:30 at night, but when the lady that fills in for a couple of days when he is off always has the mail here between 12 noon to 2 pm in the afternoon. So why can't the regular one do the same? My suggestion is for the mail to be delivered only 3 days a week - Monday, Wednesday, Friday or Saturday.

This is an ongoing situation regarding my carrier with the US postal service. Mail has been improperly delivered/not received for an extended period of time. I have now filed 4 complaints on the mail carrier where no action has been taken. Reference the latest incident, I had ordered merchandise from two separate merchants. The tracking on the packages when checked online read that they had been delivered. The packages were not delivered to my mailbox, nor were they placed in the community lock boxes for larger packages. A complaint was filed for this incident as well and thus far, no action has been taken. The supervisors are refusing to return my calls nor has restitution been offered for my lost packages.

A postman who works in our area is always in bad mood. He never says hi even when you tell him hi. He never replays you back. He never smiles. He always has serious and mad face, always. I've seen him like that already for three years. My mother always tells him hello but he never replies back, never. Here is my big issue. On August 25, 2012 at 1 pm, the postman rang a bell in my door. I keep my door open half way in this hot season. I wasn't dressed and I shouted, "One second.” I put my shorts on and went to see who it was. I have long corridor/hallway, so while I was walking to a door through the hallway, I saw the postman outside and he saw that I was coming. While I was in my hallway coming towards him, he threw the parcel in my apartment and went out. He threw it like throwing garbage on the street. He couldn't wait 5 seconds to hand me the parcel or leave it by the door?! He wasn't even waiting at the door 20 seconds.

I called 800-275-8777 US Postal Services on 8/16/2012 to change my temporary address from ** back to my permanent address of ** ASAP. I was given a case #**, which I thought was like a confirmation number. I called the 800 on 8/25 and spoke with a supervisor, Vince, asking when was I to get my mail. He told me since no one called me, I have to contact Consumer Affairs in Phoenix. What? Why does a 3rd party have to get involved in a simple address change and mail delivery? Has this country actually gotten this stupid? I need my mail, it's close to the end of the month and I have bills I need to pay before the first. Please help me with this hair-brained insanity going on with a simple address change and mail delivery. Thank you.

I sent my passport along with my husband's with the photographs, permanent residence fee (money order for $980), return envelope and height and eye color chart via the USPS priority mail (with delivery confirmation) on 30 July 2012 to Consulate General of Canada, Immigration Section, 550 South Hope Street, 9th Floor, Los Angeles, California 90071, USA. I received my husband's passport in the mail with a note found lost in the mails at Los Angeles NDC. I received information from the Canadian Consulate in Los Angeles that they have not received my passport or the money order. The USPS helpline does not have any information either. What can I do about it?