USPS Reviews

I went to the Calumet City, Illinois Post Office to mail a cell phone. At the counter, the mailman asked how I wanted the package sent. I asked him to explain the different services. I asked for Global Priority, which I was told was not available. He assured me that First Class was sufficient. He then asked if I wanted it insured, to which I said, "Yes". He then directed me to a USPS form, which I now understand to be merely a Customs Form. He asked me to declare the contents and the amount.

I found that I had a customer that illegally used a credit card to purchase from us. Of course, I refunded the card holder, and I could see from the tracking number that the product had not yet been delivered. I called the USPS, and after several frustrating attempts to talk to an actual live person, I explained the situation. They told me to hold, and I became disconnected. Several attempts again and finally I got another live person. After explaining the situation, I was told I would need to go to my local post office and request an intercept. Okay, it makes sense that I have to prove to be the legitimate shipper but after filing the papers and paying the fee, I see that they actually tried to deliver the package anyway. Again I called and was told that I needed to show up in person yet again. Why? I have the receipt, and should be able to get some action on this through the phone. I heard that they are going under. Is it any wonder with such bad service? Any privately owned business would have gone under long ago with that kind of service. I, for one, will be moving on to a new delivery service provider.

I shipped a package to go to the IRS office in Fresno, CA on 6/11/2013 from Bluffton, SC. I paid for the tracking. When I started to track it, the last time I could find anything out was when it departed the other Fresno, CA sort center. I am very upset because I have called since Mon., 6/17, and was told they would have the supervisor call me back on Tuesday by 5pm. I then called at around 7 pm and was told they are working on it and I would receive a call on Wednesday by 5 pm. There is no phone call again. I called and spoke to a supervisor named Darren and, again, he told me they are working on it. What is the purpose of the tracking? I want some answers as to where my package is. It involves $11,000.00.

Even though I know this is going to fall on deaf ears as it has for the past month, here goes. I mailed a phone I sold on eBay a month ago with signature confirmation and no insurance tracking number to be as specific as possible. Everything was shipping as normal until it goes out for delivery and then "delivery status not updated." I'm then contacted by the person who was supposed to be receiving the package and it never shows. I called the 1-800-ASK-USPS. They say it's at the post office. I told my customer to go pick it up at the post office in Melbourne, zip code 32901. He is informed that there is no package waiting for him. He contacted me and asked for a refund which I am required to give him. So at this point, I'm out a phone, my money, taxes and fees, time and gas, and a signature that I paid for.

Other postal services like FedEx and UPS are able to deliver in the same address without any failure. USPS was not able to deliver and says it is because I provided them an incorrect address. And when I called customer care that day and reported my complaint, they said they will call me. And they did call me the next day. The USPS guy was trying to convince me that it's my mistake that I did give them an incomplete address and he kept on arguing with me. He also told me how can I ask my personal delivery on my business address. He asked me to read the importance of a secondary address. That guy was pretty harsh and was not ready to accept their fault and the inconvenience they caused me. The USPS is completely hopeless service and unethical in talking. I don't want to use USPS ever in my life.

I live in an apartment complex with five hundred units and I don't receive my mail. Then, I get a notice that I'm being sent to collections due to lack of payment or response, but I haven't received any of the bills. I've complained to the postal service and am always told that they will look into it, but it is still happening. I get calls from doctor's offices asking why I have not paid. I get calls with people asking why their mail to me is being returned to them. I throw my hands up; I don't know what to do anymore. I just want my mail!

My husband placed an online order (part of my birthday present) on April 25, 2013. He watched the tracking carefully. It was scheduled to be delivered Friday, May 3. While it said it made it to our local Post Office that day, it did not say it was "Out for Delivery" nor was it delivered that day. On Saturday, May 4, it said that it was "Out for Delivery. " We did not receive ANY mail that day. Our mailbox was empty. Confused, he checked the tracking number, and of course, it said it had been delivered on Saturday, May 4. Monday, he checked the tracking again before calling our local Post Office, and lo and behold, it had changed to say that our package had been delivered on Friday, May 3. Strange how that happened. He contacted our mail carrier. She said she has no idea what happened to the package because she doesn't even see that it was ever scanned to show that it was in her possession to be delivered. After 2 weeks of trying to contact the local Post Master, she said she was told that they could only punish the mail carrier, not reimburse us.

During the past two months, USPS has 4 of my packages returned to the senders without any attempt to deliver or at least to notify me. They never left any notice in my mailbox as they stated. More so, I work from home so I almost never leave the house and there is even no need to leave a notice. I can see many similar complaints here so it seems to be a really serious issue with USPS in general, not only with my local office. I do not understand why nothing is done about it??

I submitted my change of address with the USPS, paid the dollar and requested the date which was about a week and a half out. Well, they started it immediately and I haven't received any mail including two checks that I was counting on for my moving expenses! When I called my local PO, they said 'the carrier' started the immediate change of address (?) and my mail is having problems being delivered to my new address (thank God, someone I know is living there) because the address is wrong! No, it isn't. I verified the new address and except for a different letter being capitalized sometimes, it's the only street by that name in that zip code! Arrgg, I'm so frustrated!

I opted not to place a mail box in front of my house for security reasons when I purchased the house in February 1987. I also applied for a local post office box and chose #72, which I have rented since 1987. I have never been late on a payment, and always maintained rental ownership since 1987.

I have shipped many things via UPS, FedEx and USPS over the past fourteen years as an eBay seller. I can say that USPS is the worst to deal with. The latest incident happened only a couple months ago. I always package my items very carefully with either bubble wrap, peanuts or air filled packing cushions. The item I was sending this time was in no way fragile, but I still secured the customer's order as usual. Three days later, the customer contacted me to say that the box arrived in very bad shape and the item had been broken. Keep in mind, the item was stored inside a protective box INSIDE of another box that I had reinforced with packing material.

I have had a PO box with USPS for many years and had to move from the original location because the Highland Post Office was closed. I decided to move the box close to my house. When attempting to go to the post office to pay for the box, I was told I would have to come back when the box clerk was there. Finally, after being turned away several times, I paid it online. However, my box was closed although I was able to access box ** zip 85060 until this week (1st week of June 2013) after it was supposedly unavailable after March 31, 2013. When asked if I could reopen the box, the clerks and supervisor told me the system was automated and there was no way for me to reopen the box ever. That they were given out through the automated system.

I sent out a Letter to be mailed to my Bank via Overnight Express with a guarantee delivery by noon the next day. When I tracked the letter, it ended up at the post office at 1:30 pm to be held for P/U. I called the Post Office in Exton and the employee argued with me on the phone; his information says it is due tomorrow. When I explained to him I needed the package delivered today, his response was, "it will get delivered." I'm not sure if he was going to deliver today or tomorrow.

I ordered a small package, something simple, and it was supposed to be delivered May 31st to June 4th. I checked the mail just about every day when I tracked the package and it said it was delivered on June 1st. I came on expecting to see my package and my dad said nothing came for me. I called the USPS hotline these last 2 weeks. I called the supervisor and was informed someone signed for my package which is impossible. My father was home and everyone else in the house was at work. I'm just really angry and upset that something like this happened since I know the carrier didn't even knock on the door; otherwise, I wouldn't be writing this.

I sell on eBay. I sold some items to a customer about 500 mi. away. I sent out the package to her with tracking, etc. The package, just about 1/2 the size of a shoebox, would not fit into her mailbox, so the USPS left her a notice on 3/6/2013, "You have a package to be picked up at the post office..." After a few days, she took the notice and went to pick up her purchase. Postal employee that was helping her said, "Your package is not here; it was sent back, because you DID not pick it up..." Long story short, she doesn't have her purchase; it was never sent back, as there is USPS procedure when sending an unclaimed item back, and it was not done!! I do not have it.

My passport was mailed express delivery by the US passport office using USPS on June 4. According to USPS tracking, it was delivered on June 6. It was never delivered. I was told by 1-800-ASK-USPS to call Consumer Affairs at 787-622-1649. I told the agent that this was a Puerto Rican telephone number, and they would never answer. I was right.

Mail continuously returned to sender without depositing in the mailbox that was hanging in front of the house. Complained several times to Central Brook Road Customer Service. No results. On Thursday, I was on the sidewalk in front of the house chatting with a neighbor when the carrier approached. I asked why she did not put the mail in my box. She said that the house was vacant. I told her it was not vacant, to go ahead and put the mail in the box, as it was costing me a lot of money when bills and statements were not delivered. She said that she would not do it. I told her that I would have to file a report and asked her for her name. She refused to give me her name, so I said that I would have to take a photo to identify her to accompany the report. She called the police. That day, I went, again, to the Brook Road Customer Service and reported the incident. I was told that they would be in touch with me, via my cell phone, on Monday. It is now 5 o'clock on Monday. Still no communication from them.

I mailed a package by Priority Mail from Mooresville, NC to San Diego, CA on 6/4/2013. I was given an expected delivery date of 6/6/2013 and on 6/8/2013 when I contacted the post office to locate my package, I was told it has been sitting in CLT, NC for the past three days and will leave later that day for CA on 6/10/2013. I was told the package arrived in CA early morning of 6/10/2013. This is four days after the expected delivery date that the package was not delivered. Why would I be told if I paid for Priority service my expected date of delivery is 6/6/2013, if that is not so???

I purchased an item online and they have mailed it through UPS Innovations. I was tracking it in UPS and it was moving until they transferred the package to USPS. It wasn't moving for 4 days so I decided to contact my post office, and I have been told that they haven't received it, but the tracking number said it's already handed to them. Now I don't know where my package is.

I have waited all day for an important package from the postal service and no mail was delivered to my street today (30318). Very frustrating!

I thought I was at the USPS site changing my address. They took my bank account info, which I expected because when I visited USPS before, they charged my account $1.00 to prove my identity - which I think is wrong, but they do that. I put my info in and was surprised they didn't invoice me for the dollar at my email address. I received an email with the heading "Change my Address - Fast and Secure Change of Address with the USPS" which made me think also, that I had changed it through the USPS. The email stated the following: "Congratulations! Your change of address request has been processed. You should be receiving your forwarded mail within 710 postal days after your requested forwarding date." I had to put the info in 3 times, first for my name, then my home business name and then again to correct the zip code typo I had made. Then today, several days later, I found they had charged me $19.95 per time I sent in the info. There was no permission, no statement saying they would charge my account and no invoice. They simply stole my money.

It all started in mid-May 2013. Out of 14 things I bought online, I have only gotten 3 of them. The rest say they have been delivered. I have been home waiting for them, specially since most of them are signature required since they are coming from overseas. This has never happened to me. I understand mail goes missing all of the time, but 11 different packages on different dates? Seriously!!! I have contacted my local post and USPS. All I got was to come here and complain. Also, where is my mail? I haven't gotten mail for about two weeks now.

USPS has not forwarded our mail after moving. It's been 14+ (mail delivery days). We now must pay extra charges to pay some of our bills.

On 11 May 2013, I sent a package to Ukraine. Now, almost one month later, per so-called tracking tool "Track & Confirm" my package is at "Local" Postal office in Ukraine. It is unclaimed and they "contacted me" about it. Once I called to Ukraine and tracked this shipment in their system, this package is 600 miles away from where it should be, recipient's name is different and of course, so is the address. Once placing a complaint with USPS, I had been told multiple times, that it is now MY problem, as it is not on US soil anymore. Multiple promises that USPS requested current location of the package from Ukrainian postal service were made and all of those are nothing, but words!

This is a follow-up to a previous review. After five weeks, my packages have still not been delivered and USPS does not care.

On the 29th of May, I had a postal woman named Felicia who conducted herself very unprofessionally. She was screaming for me to close my front door. I explained to her that I was getting my groceries out of my car. She said on the street that she would not deliver my mail then and sped off. I called the La Habra Imperial office to complain. I spoke with Rosalva who had already spoken with Felicia (postal woman). Rosalva said that all the postal delivery people are instructed to not deliver the mail if the front door is open. This was not explained to me at all. Rosalva didn't let me explain my situation at all.

There seems to be a systemic problem at the USPS on Spring Cypress Rd. Several packages were never received and the USPS never returns calls or answers their phone. I recently received a package that USPS said was delivered a month later!

USPS is the WORST! My package has been missing for a month. I've called usps.com, went to the post office several times and even had a case with Consumer Affairs. The lady working on my case was Ms. Cheryl **. She did nothing! All I was told was to call the manager at the post office Ms. ** and all she did was give attitude! So I called USPS again, I was told to write US Postal Service Consumer Industry Affairs, office of Vice president. All I know I'm not going to stop until something is done or my money is replaced. I have 2 kids and heart trouble. I can't afford to lose money and I don't want this to happen again. My next step is to call Help Me Howard.

The postmaster continually refuses to forward packages to my address. I MUST have a PO box since the US Mail WILL NOT deliver to my home. As a result, anything larger than a letter is automatically returned to sender without any notification to me, or any notification to the sender by the postmaster. My PO Box is located in a contract office where the owner DOES NOT MIND holding packages for her patrons, but they are NEVER DELIVERED TO HER! As a result, I continually try to have everything shipped via your competition, but when this does not happen, everything goes missing. The postmaster at 32134 knows our local contract agent WILL accept these packages, as she has told the postmaster she will, but returns them anyway. I find this kind of arrogance and lack of concern for your business unacceptable! Do you really not know why everyone is avoiding using your services?

I have two packages that were stated to be delivered but I never received them. I called the USPS hotline. I was given a case number and told someone would contact me as to what happened to my packages. I never received a call from USPS. I have called USPS several times regarding this matter and was told they are conducting an investigation and I should wait to hear from them. The packages have been missing since 5-16-13. In 10 days, it will be an entire month that my packages are missing. I know that in order to receive a package, it has to be signed for. Why hasn't the USPS go back to the residence that they allege the packages were delivered to retrieve them?

USPS SUCKS. I am a merchant who ships out over 300 packages daily. I used to use USPS to handle most of my packages, but I do not anymore. Why? Well, let me tell you. USPS uses FedEx to sort its packages. But FedEx hires anyone. No high school diploma, no problem. No GED, no problem. They are hiring people right off the street - thugs, crooks, drug dealers, pimps and shady people. They don't care. They do not care because they process so many packages that they need the extra help. I was shipping my packages through them until one month (over 900 packages), it kept arriving at their destination with only 1 product out of the entire order the person ordered left in the package.

I went to my PO Box to pick up a packaged delivered on 05/24 as per USPS tracking status. Unfortunately, there is nothing in our PO Box. I talked to one of the staff (Mr. **) and asked what's going on with the mail/package. He promptly helped us by checking the back office to see if it is there but came back with info that it’s not there. I requested to talk to the supervisor, and she refused to talk to me or even see me. This is not the first time, LINDA **, the supervisor, took for granted my concern regarding the lost mails/package I had in this PO Box. This is not right! Somebody needs to fix this matter, not just for my case but for the other consumer who might have the same problem as mine but never speak out.

I've been waiting for really important mail I need for legal purposes. This mail took an arm and leg to get. Now, it's going on 20 days and the mail is nowhere to be seen. FIRST, I called the local post office. They said they have nothing to do with it. I called customer service and filed a "claim". Somebody called me back three days later. The number they left to call did not work. I called again today. I spoke to a very, very rude idiot who kept cutting me off even though I was quite polite and then she hang up on me.

Three weeks ago, I was sent a letter containing money to help pay my bills. It never arrived. Sent money orders to a court house to pay fines, but it never arrived. Suspended license, warrant for my arrest. I receive other people's mail on a regular basis. Some letters are opened before they get to my mail box. I'm done. I have to pay extra for tracking in order to make sure the postal carrier does their job. No more USPS. I'll FedEx or UPS before I buy another stamp. USPS, do your job before you lose it to private companies.

I have been waiting for a couple of boxes to arrive since May 2, today is May 30. The USPS tracking has them reaching the initial sorting facility and then stopped tracking. According to the USPS estimate, they were to arrive at my doorstep on May 22. It has been over a week that they should have been delivered. I can understand something happening that might have delayed them as they are traveling from Hawaii to Miami, FL. What I cannot understand is that I have been leaving requests for information on the USPS customer service website for a week and nobody even bothers to respond.

I sent a media package with confirmation to the receiver and after a month later, they claimed they never received it. I contacted the postal office and tracked the package but it just stated it's still in the facility. I asked them where my package is and they informed me to open a case, which I did! After the case is opened, USPS contacted me twice leaving voicemails, stating they had lost my package or the delivery person did not scan the package, therefore, the package is lost now and also to contact my local postal office to get a refund of the confirmation and postal since they did not do the job correctly. After I did as I was told, I went to the postal office and asked for refund. They told me since it's a case that was opened, I have to call the USPS directly and they would mail me the refund like a month later. So I waited a month and nothing happens!

I sold a golf club on eBay and sent the package via Priority Mail on May 20, 2013 to Texas. The last tracking information indicates the package left sorting facility in Anaheim, CA on May 21, 2013. Today is May 30, 2013. The buyer has not received it and the tracking information is the same as May 21. I've called and visited the local post office and even called the destination post office. No one knows what happened to the package.

I’m an artist who works from home. I sent out a painting to a customer and when she received it, she said it was folded in half and on the diagonal in a few places. The way it was folded, it looked like it was deliberate. When I package art to go out, it gets packaged in very thick double layer heavy duty cardboard and sealed/taped all the way around the whole thing with packing tape. I called the post office and they basically pushed me away and made it sound like they didn’t care and they said, “Well, contact Consumer Affairs. I can’t do anything.” He basically pushed me off the phone and didn’t want anything to do with the situation. They said the only time they won’t damage or fold something is if I paint, do not bend on it. Are you kidding me!? NOW for good customer service, I have to repaint another painting for my client and pay for supplies and shipping and time as well... I’m out of work and every dime count. So now, I’m losing money.

US Postal Services is ridiculous. Many of their staff members are rude and very unprofessional. The so-called mail carrier in my area decided which letter to put in my mail box and which one to return to the sender. Between April 15, 2013 and May 30, 2013, I hardly received mails. There was a period she decided to put loads (excessive) of advertisement papers in my mail box. I suspect she gathered those junk that belong to other people and slot it in my mail box. I was furious but I emptied the box. Not knowing, she called her supervisor to say that my mail box is full and that I have not been collecting my mails for some time (malicious act). She said that I must have traveled out of state.

I sent a demand letter via CERTIFIED MAIL to my old landlord on 5/14/2013. As of this writing, tracking shows that they still have NOT received it! I called USPS customer services a couple of times. They gave me a case number and said someone would call me the next business day, which obviously did not happen. I called them again saying no one called me. They gave me a 661 number for Consumer Affairs. I called them and they said they will try to look for it. I called the next day and they said, “Why don't you call the recipient's post office?” I didn't like this since they're supposed to do their job, but I did just to find out where my letter was.

The postal delivery persons abuse the locks on the multi-boxes in the apartments. They almost destroyed our box locks so that the boxes couldn't lock. After months of pleading for permission to get them repaired, the management finally agreed. After the boxes were repaired, the post person left the sets of boxes just hanging open. The one said the locks didn't work properly and said I should ask the post office for them to send out a post office lock repairman. Two months later, he did show up, changed a few locks and tightened the others, all destroyed by the abuse of the delivery persons, and said they were okay.

I sent a piece of porcelain Priority Mail. I am absolutely furious. I just received a call from the person I sent it to that he actually took a picture of the box because he was sure the item would be damaged inside. The box was smashed and ripped open. I had double boxed the item, padded the box well and used tons of packing tape. Thankfully, the piece was not damaged. It cost me over 15 dollars to send this. It is disgraceful that they would deliver it that way. That is not priority shipping. FedEx has my vote from now on. No wonder the Post Office is in the shape they are in!

Since I moved, I went online and paid the $1 to USPS' online forwarding service to have my mail forwarded. It asked me if would like to forward Individual or Family. I chose individual since my mother will still be receiving mail at the usual location. A couple months went by. I received a few pieces of mail to my new address, but my mom is still getting most of my mail and having forwarded it to me herself. I talked to my original address USPS office. They said they don't forward separate people's mail! Why did USPS even ask, take my $1 and confirm my mail would be sent separately as they knew they don't do this!?

I am one of the many that is held hostage by the "money losing" local USPS. The letter carrier is unprofessional (knocks over trash cans because they are in the way of his truck, throws rubbish out of his truck and is very rude). I have had three lost items and one severely damaged item over three years. I tried to go to the supervisor (about lost and damaged items) of the local PO just to be told they would research it and nothing came of it. I have seen the letter carrier on several times push over trash cans so he could drive directly up to the mailbox (3 or 4 feet). Talk about lazy!

A priority mail package was to be delivered Wednesday. The tracking note said delivery was attempted, but no one was at home. Wrong! USPS tried to deliver to a different apartment, left the notice on a different apartment about pickup at local post office the next day. When the person went to the post office the next day, they were told the package was still on truck and could not be retrieved. Now, the postman won't deliver it because it was supposed to be at post office, nor would it be available for pick up until who knows when. I called in the 800 number to speak with someone. The phone system is so ridiculous, it took me 15 minutes to figure out a way to speak with a real person. This person listens to me, repeats the info on the tracking page, and upon asking for further help, says she will transfer me to an agent but instead, she hangs up on me. I hope the postal service dies. Not only do they have the most irresponsible service, but also poor customer service skills. The government needs to shut down the postal services. It's running a loss anyway.

Our business picks up mail at this station. We have been experiencing long delays in receiving mail (sometimes having to make a second trip) and often not receiving (forcing an employee to visit our office with misplaced mail).

Last month, I received my college diploma in the mail with one bend roughly one inch long and another bend roughly three inches long. It came in a cardboard envelope that had "Do Not Bend" printed on it in big red letters. At first, I ignored the situation because it only made me angry, but after some thought and research, I find the experience wholly unacceptable. A search for "USPS bent my diploma" on any internet search engine turns up plenty of horror stories from people who had the same thing happen to them. I did not spend years of my life and thousands of dollars to receive a bent degree because someone was too lazy to read.

I sent a certified return receipt letter. It was lost in the Austin distribution center. Never recovered. I made at least 10 phones calls trying to get someone to find my lost mail as it was a very important letter. No one was able to tell me where my letter was. I finally sent a letter to Washington, DC and they sent me a letter back saying my mail was lost forever, but to take the letter they had written me back to the post office with my original receipt and get my $5.60 back. I wound up mailing another letter, without some of the documents that were lost, by FedEx. It got there. Well, I had to mail another packet. It was going to a PO box so FedEx couldn't send it. So as much as I dreaded it, I sent it through the post office, priority mail.

I have recently started drawing unemployment in KY. Now, I depend on this bi-weekly check to help support my family. Well, I live 20 miles from Frankfort where my check comes from and it takes on average 3-5 days to receive it after they mail it 20 miles away. I thought you guys used trucks and planes nowadays, not Pony Express. The postal service has got to realize we live in a day in time where speed is everything and you all continue to raise prices for slower service. I guess that's normal government at work.

I mailed a priority mail piece from Longview Station in Kansas City, MO 65138 in the morning of May 15th, 2013 for Atlanta, GA 30305. The number was ** and the piece never showed up. It doesn't say much for a company I worked 34 years for. Please explain why it went through Fayetteville, NC. Please contact me by email or phone.

I have had such a horrible experience with USPS lately! I mail items out all the time being a seller on Etsy, eBay and Listia and never have had so many problems in the period of 1 month than in my entire life of mailing things at 37 years old! First, I mailed an item to Hamlet, NC and the tracking number says it has been sitting in Jersey City, New Jersey since May 7, today being May 21st. I tried calling the New Jersey office and was given a number that was disconnected. So I tried another location in Jersey City and no one even answered the phone; it rang off the hook.

Carrier went out of his way to deliver a package labeled with a Business name to a resident's home. Package was addressed to ** / Carol ** at **, Upland, CA 91786 but delivered it to a man on ** in Upland. Names are not even close no matter how you look at it. The postmaster would not ask the carrier since he was filling in for the regular carrier to come back from vacation first. What is the regular carrier going to know if she has been on vacation?! He refused to do anything at all about this situation. This is not the first time. That same week, mail was stolen for the same PO route or mail delivered was not received even though it showed it was. No one will answer the phone at the PO office. It rings and rings until it disconnects.

I am waiting for a package from Amazon.com. The tracking history says the package was scanned into the White Plains sort facility on May 8, 2013. As of today, May 21, 2013, it has not been delivered to my home. This is the second time in 6 months that this has happened. Where are my packages going? Is someone in the sort facility stealing them?

I sent an item to be returned on May 9, 2013. I sent the item as express mail from post office location 2549 Jerome Avenue Bronx, NY 10468 (718) 364-8432. The item should have been shipped to Nasty Gal Returns 700 Omega Parkway, Suite 300 Shepherdsville, KY 40165; and the item was never received. I don’t have the receipt or tracking number of this package, but I remember the date being May 9, 2013 around 2pm-4pm. I called USPS on May 20, 2013 to track the package but unfortunately without the receipt, the rep Trevor couldn't do anything for me and suggested I contact Consumers Affairs. If more information is needed, please feel free to contact me. Thank you.

I had a package delivered to my local branch based on my tracking number. I googled the branch locations for zip code 95825 and the Arden branch came up with a phone number of 916-574-3005 (hours of operation: 9AM-6PM PST). I called this number and it was busy. I tried over and over again for an hour and still a busy signal. I called the 800 number for the USPS that could confirm my package was at the Arden branch at 2801 Arden Way Sacramento, CA 95825, but she had no way of connecting me to the branch. I phoned the branch again over the past thirty minutes and still a busy signal.

It's been 3 mo. since my two boys' monthly bank statements has not been delivered. I called and spoke to the new post mistress. She told me to contact my bank, which I did, but I know for a fact, that I never made any changes to my boys' address. As far as I can see, the address is the same in the window on their bank statements.

I would like to lodge a complaint against the U.S. Postal Service located out of Springfield, MO. Anytime I send a greeting card in a colored envelope to my family in south central Missouri, it never arrives (Other correspondence that should take 3 days to deliver from Nashville, Tennessee, often takes a week or longer to arrive - if it does at all). The only way I can be assured that my family who have their mail processed through Springfield, MO actually receives a greeting card is to hide it in a 6 x 9 Manila envelope - which then arrives with no problems. This incompetent and suspicious performance has been going on for years but seems to have escalated dramatically in the last year or two. I believe that an investigation into potential employee improprieties would go a long way towards improving this center's effectiveness and restoring public confidence in USPS.

We are a small company shipping goods across the United States from Washington state. We manufacture a device for horticulture which includes a stand made from wood. It is made from 2x2s with 1x3 bracing. It is fastened by screws. It is strong enough to hold a tank with 12 gallons of water. Despite the consideration that this should be strong on its own, it is packed in the shipping carton with rolled up newspaper packed tight. One would think that such an item should be fairly impervious to damage but to be safe, we place two large fragile stickers on the carton and insure for $400. Despite these precautions, the USPS handlers have managed to break about 15% of all units shipped. To break these would take very rough handling and complete disrespect for one's job and for the customer, who, in our case, is just someone else trying to make a living. Interestingly, we have shipped a few units in Canada using their postal service and not one unit has been damaged. Shame on you, USPS!

I did not get mail today. I called Crown Point Post Office to find out why. It was 5:40 pm when I called. Female clerk told me usual carrier called in sick and her route had to be divided. We would certainly have our mail by 6 pm. I went out. No mail. Now 8:00 pm still no mail. Yesterday mail was also late. I called then too and was told route had to be divided into three other areas. I didn't quite understand that. We see the mail truck around the corner, but it never comes on our street. Several neighbors awaiting checks and other important mail… I will call again Wed. morning and see what excuse I get.

I have lived at my address for 23 years. My address as well as the dozen homes on my block are clearly marked. We always had the same mail carrier up until 2 years ago. Since then mail has been missing, put in different houses. I have been a victim of this since I have called for duplicate bills and was told items were being sent and I never received. 2 weeks ago my mail was put in ** and my address is **! I found this out since house is vacant due to death of owner and I know the family and they gave me the mail. They also said there were several pieces addressed to me at ** from as far back as Oct 2012, but since owner had been deceased for over a yr, they hadn’t been in the house to give to me till just 2 weeks ago!

This is to inform you that ACLU has been experiencing problems with our mail delivery when our regular carrier Eugene is out. We are having nothing but problems every time that Pedro is the substitute carrier. If Pedro sees that no one is sitting at front desk to buzz him in, he will just turn around with our mail and leave without ringing the bell and delivering it. Even though we have talked with him, this has happened on numerous occasions and most recently today, prior March 15, 2013. He was even told by our security guard sitting at the lobby that we (suite340) were waiting on our mail.

On 4/29/13, I mailed first class parcel, weight 8.50oz, with tracking #** from Winston-Salem, North Carolina. Expected delivery was 5/2/13. At 9:00am on 5/2/13, I asked my sister to track the package via her smart phone because my mother was concerned if it would arrive before she leaves for therapy. She wanted to show them the pictures from the St. Lucia wedding of her proud grandson, the doctor, and her new granddaughter, the doctor, along with all the other celebrities, including football players. My sister reported that the tracking stated the package had arrived in Philadelphia on Wednesday at 11:38am and was expected to be delivered to my mother on Thursday 5/2/13, and that was the same information as to delivery date that I had. By 5:00pm or sometime thereafter, when the UPS man was in my mother's block and she did not receive her package, she immediately telephoned me again.

Last August 20-22, 2012, I shipped about 18 boxes of books from Utah to a new apartment in Albuquerque, New Mexico. In spite of all of them being taped and labeled the same way in permanent black ink on the lid of the boxes with easy-to-read block lettering, three of the boxes did not make it. I received one lid of the three boxes and was told to wait about 2-3 weeks before filling out a search form. I did so, including as many of the book titles and color copies of as many of the books and especially my high school yearbooks which I printed from off the internet. I was told to wait 90 days. So I waited. I did not receive anything back. I thought, "Well, Christmas is approaching. Maybe they are backlogged."

We all have the exact same experiences. The USPS continues to complain about losing money. They need to hire an outside consultant to fix what is wrong. Third party shippers (FedEx, UPS, and DHL) would never tolerate the incompetence that you see at the USPS. Don’t get me wrong. There are some very qualified, helpful and talented USPS workers, but it’s less than 50%. What business operates with 50% deadwood? Just walk into 10 post offices; you'll be served by a disgruntled and indifferent postal worker 50% of the time. I'm done using them for shipping purposes. They remind me of the kid in elementary school who would spend more time making excuses for what he couldn't do rather than do it.

My mail was forwarded to my parent's house. Then I placed a change of address about three months later. My father and I have the same name except I am a junior and he is a senior. After two times of talking with someone at the post office about this matter, my father's mail is being returned to sender and I get some of his mail with my address on it now. I am not even sure if I get all of my mail. Needless to say, my father is now not getting bills he needs to pay and it now may be affecting his credit.

I mailed an Express Mail pkg on May 9, 2013 and I was told it would be delivered on May 10, 2013, but it wasn't delivered until May 11, 2013. On 5/10 when my pkg didn’t arrive, I called the USPS 800 # and they could only pull up the same information as I could online with the tracking #, but he told me I was due a refund since it wasn't delivered as promised. Today 5/13/13 I told my receipt in to my local post office to get a refund and was told NO because the pkg wasn’t mailed before 3pm, but at the time I mailed it and asked the second time I was told it would be delivered the NEXT day. Since it was late, the shipment was worthless because it got to its destination the day after the recipient needed it. I am not happy with USPS at all and will never pay a high price with them again for overnight delivery. I’m not worried about getting my money back. I just needed the package to be delivered the next day as promised at the time I dropped it off at the post office.

My samples didn't arrive. My magazines are sticky with handprints and have been read. Samples are missing from the magazines. The sealed plastic is opened and anything sent with the magazines is gone. I have now started receiving magazines two months late with the label restuck and falling off. I received sample packages that are put back together and the free coupons and some of the samples themselves are missing. Everyone I talk to blame it on the central mail facility or some other post office. Please help. I do not know what to do. Twice in the last two months, I have received someone else's mail.

I filed online for a vacation hold for PO Box ** San Diego, CA 92169. I have been out of state since. I renewed the hold in May, 2013 from a hospital. I called today to inform post office I would be unable to pick up mail until after 6/1/13. I called the 800 postmaster office. The agent was unable to access any information pertaining to my PO Box. I have had multiple incidents of mail theft in the past year, which I reported. I have had lock box delivery mail of important legal papers stolen, as well as my PO Box mail. Now I cannot get help for holding my mail outside my box and cannot return for pick up. If I am missing mail when I arrive for pick up in June, please pull up this complaint.

I have mail missing from my attorney who has sent it twice over the past couple of weeks, April 15 - May 5. This has been an ongoing issue with this post office, either not receiving items on time or not at all. The USPS had better clean up their act. I am writing to the local senator and contacting the American Postal Workers 'Union. This is unacceptable as I was a previous employee of the USPS.

Carrier arrived. I was outside watching because I was talking to a friend. She delivered to one building and left. She didn't complete delivery through the complex. Is that legal?!

My two roommates and I have not received mail for a week and we filled out a case investigation report. My advice if you don't get any mail including junk mail in two days, call or go to your nearest USPS branch. I've had mail stolen before too, but luckily, I complained enough that my item was returned in an opened package. When filling out forms, don't be specific, be general like used clothes and shoes. You don't have to list iPhone 5 - say a book or something else. Register it too so that there is a tracking number but when shipping expensive things, it's best to go via FedEx. I've never had any negative issues with them.

I ordered a pair of shoes from Neiman Marcus online. The shoes did not fit so I decided to return them. There was a USPS return shipping label enclosed with the package. I dropped off the package to the USPS station on Atlantic Avenue in Brooklyn, NY 11217 on Monday. April 15, 2013. A package was returned on May 8, 2013 by FedEx with a letter from Neiman Marcus stating that the merchandise did not match the original item purchased. Inside of the box was a pair of jeans. I do not know how the item shipped was switched from shoes to jeans, but I know that is not what I sent.

At my big apartment complex, no mail was delivered at all today for anybody. It's not a holiday. What gives, Springfield, Missouri?

I have consistently had problems with packages being delivered to my condo within the last year. Just this year alone (2013), I have had the same issue three times. I ordered a package that is shipped USPS and the tracking will say delivered on whatever date/time, but I have not received the package. I then have to call the customer service phone number and create a case, which they then refer to what they call research. Luckily, both times, the packages have been found. I would like to know why the tracking says delivered when in fact, the package has not. Is it a system malfunction or incompetent employees?

The mailman signed HIS name to my delivery confirmation, insured: I am writing this letter and it will be mailed to my local post office, the Postmaster General for the United States, eBay, PayPal, Consumer Affairs, my Senator, my Congressman, the Mayor and any other entity until this is straightened out and I receive a satisfactory explanation for what has happened to me. I am out $1,011 ($999 for a purchase and $12 shipping).

I also thought I was changing my address with the USPS for $1.00 (how they verify it's you) and was charged the $29.95. I was surprised when I called at 10:15 PST and got someone right away. She explained what their services were and I wondered why anyone would pay $29.95 to have them do the work for you instead of next to free with the USPS. She did offer right away to give me a refund, which I accepted. She even sent me a receipt via email. They have several complaints on the BBB website too. I am just glad that I noticed it on my credit card and was able to get the refund right away.

These sorry ** sob. They do not give a hoot here in Houston, Texas either. How in the hell you get a notice saying package delivered, but the package was not even brought to my door? I want to know. Something pure **. I can't tolerate their unconcern - always a claim number and someone will call you the next day. They have to be the carrier for my orders, damn it. I will find it in the store. UPS man, thumbs up! They do it well. Love 'em.

I submitted a change of address to the USPS. After changing it back, I spoke with the manager at the Trussville location who cancelled all the previous mail forwards. After this date, my mail was still being forwarded in error from the post office. I contacted consumer affairs and they assured me that everything was taken care of and I would receive my mail. My mail was still being forwarded. I then went to the post office on 2 separate occasions and contacted them numerous times regarding this issue. No one was helpful at all.

My family moved from MO to OK in March 2013. I have submitted numerous change of address forms to not only my local post office but tried the online & 1-800 system. The postal service has made one excuse after another for not forwarding my mail. First they insisted that my previous address was a business address (which is not true. It's a single family residence) and they could not forward my mail. Now they are saying the signature on the change of address form is not legible! In the meantime we are not getting our mail forwarded!! This is crazy. I have even contacted James **, Manager of Address Management, & he is the one coming up with all of these roadblocks! Any suggestions?

Family has recently experienced mail returned with yellow sticker "address unknown" and recipient has had address for several years or the recipient was a credit card or utility company (resulting in credit issues). I paid for 2 extra services - Certified and finally $19.95 for Express Mail that contained a formal complaint form to the Postmaster General in DC - you guessed it - both "LOST". I will continue to follow up on this.

I have complained online (2 or 3x), to Consumer Affairs, in person at the post office on Catalina Ave. Nothing ever changes. The mail person simply will not deliver packages that will not fit in the mail box to the space no. indicated. Over and over and over, this continues to happen; they leave these on someone's fence in the back yard, or on top of the common area where anyone can take them They simply have refused to drop at door/porch. I never got a reply about the 2 packages I never got. I think it is disgraceful. I want a personal reply.

While postage is relatively inexpensive, doing business has cost us far too much. Our business gets checks mailed to us and we mail out a lot of checks as well. It appears to be getting worse but either we don't get our checks or the people we pay don't get theirs. The response from the post office is indifferent. I'm sure it's going somewhere as we get other people’s mail as well and this is to a PO Box. Every time a check to us is lost, we have the reissuer send us a new check less cancellation fee. That's coming out of our pocket! They need to either straighten up or ship out. No pun intended.

I was left a notice to pick up a package at USPS because I wasn't home. 3 days later, they still can't find my package. They are telling me that it may be on truck and that they have to see what the driver has to say. The manager, an employee and myself have become nasty to each other and because of the attitude, I will never get the package because I do believe that they are lying about the whereabouts of my package which in fact is expensive regardless of price value I paid for delivery. Shame on USPS to not deliver or help.

I have a friend who is in need of a computer. Since I'm a computer technician, I always have some computers and parts lying around. So I took an old but great tablet laptop computer and improved the hardware for it. Its resale value is about $500 - $600. I then informed my friend I would be sending him it, and he was very grateful and excited.

Those working for USPS are making around $20 an hour. So for me to constantly deal with horrible customer service while visiting USPS to ship or make a purchase really pisses me off.

I purchased a tablet on eBay and the seller shipped it from China. Tracking information disclosed that the tablet was delivered on April 12, 2013. I checked my mailbox on April 12, and there were no packages containing the tablet. I spoke with my mail carrier the next day and she remembered delivering several packages to an unknown male who was standing in front of my two-story home near my mailbox. My mailbox is located on the sidewalk, fronting my home. The unknown male accepted the packages and told the mail carrier he was going to deliver them to me. I waited all afternoon, into the night, waiting for my mail delivery. No one came and I found only an empty mailbox.

For as long as I've been receiving mail and packages, I never had any major problems with either UPS or Fedex. Unfortunately, some items I buy or receive are shipped via USPS. And that to me is a problem. I've had several cases where things should be delivered but never were and I had to take matters into my own hands. One particular case was some grumpy worker not delivering a package, leaving a pick up note, all the while I'm in the house waiting for a knock or doorbell. For me to actually get my package in this case, I had to stand watch at my window and wait for this moron to deliver mail. He did his daily routine but without any package. I immediately confronted him and he says he does not have a package. I did not say or do anything but went into my house just to calm myself. After a few minutes, he comes back and says he has it. That just goes to show you this idiot refuses to do his job. I filed a complaint and that was the end of that.

I received TransUnion but not Experian or Equifax. I should have received them a month ago. Who did Springfield post office give my private information to?!

I ordered services through a well-known and reputable company in Wisconsin. They only ship USPS, and so I figured I would pay for Priority Shipping which on the USPS website states 2- to 3-day delivery. The USPS tracking notes the package was accepted in the Madison, WI sorting facility on the 24th, and as of today, 29 April ‘13, I still have not received said package. I have read some of the other reviews on this site and now I don't feel so bad. Some individuals here have been waiting weeks for a delivery that is nowhere to be found. I can only imagine the level of frustration when upon calling the only place that is supposed to know where your package is, you are met with a runaround.

On April 9, I sent a package through USPS Express International Mail, 3-5 business days. Today is April 27 and nobody knows where the package is! The last update about the package was on April 10, in Miami in some sorting facility. I called two days ago again and they told me to call in 8 days. What are these 8 days going to do?! It's going to be a month since I sent a package! I paid $104 for shipping and my package was worth $300! USPS sucks! I would rather pay more and use UPS next time! This company is going to lose customers!

I mailed an iPhone through the USPS to an eBay customer via Express Mail. It showed delivery to be on 4/17/13. On that day, the package left a sorting facility 5 miles from the recipient's house and then never received another scan. One week later, after fighting over the phone with the processing center and the final postal facility which would receive it for 2 hours, I got the last post office to do a search for the package. A day later, the associate told me that it was not in the processing center or his facility and that I needed to call the postmaster.

On 04/09/13 I sent a certified letter with return receipt (label #**). On 04/16/13 I sent a letter with a return receipt (label #**). I still did not receive any return receipt. I submitted a complaint with a case confirmation #** on 04/22/13. Still no response. No wonder people prefer internet, FedEx and UPS.

Client sent me a document via overnight delivery on March 19th to be delivered by March 20th with tracking number **. Though I was at the address waiting for someone to deliver the package, it never arrived. Upon tracking the package, the USPS website stated that delivery was attempted and notice was left. There was no notice left. However, I scheduled redelivery via the website and received a confirmation number that it would be redelivered on 4/23/13, confirmation number **. The package did not arrive on 4/23/13 so I called the USPS on 4/24 to be told that it takes two business days for it to be delivered.

I am an eBay seller. I ship and receive my supplies through USPS. For the past several months, I have been getting complaints from my customers about getting damaged items. I wrap them three times in bubble wrap and then inside a bubble mailer and write fragile on the envelope. They are still arriving with cracked lids or leaking items (shampoo). I also get my supplies through USPS. I have had several boxes that were priority mail arrive with big holes in the side that are taped over and when I open them, I usually find at least an item or two missing? What can be done? Do they do this so you will buy insurance?

Tracking number ** was not delivered on time and it then was not delivered at all. We are a dental office at **, Chevy Chase, MD. 20815. The mail came from Easton, MD. It was mailed on Sat., April 20th, for guaranteed delivery Monday, April 22nd, at 3:00 pm. It was not sorted until Tuesday, April 22 and was put on the street for delivery that day and we were notified it was undeliverable at 11:16 on April 23. Six workers were at the delivery address that day from 8 am until 7 pm. The address was clearly noted on the label; our phone number was included in case of problems and it was marked undeliverable.

I sent a USPS Express envelope (Saturday) for next day (Monday) arrival. It did not arrive on Monday. On Tuesday, it arrived at the customer location with water damage. To replace the contents and then re-send it FedEx, cost our company about $200 which of course USPS won't pay. I can't even obtain the promised refund for failure to deliver online or by telephone. Now I must decide if the principle is worth showing up in person at the post office (additional labor cost and vehicle cost) to get a refund. Never again. They will only fool me once.

I mailed a priority box full of fishing lures. They never reached their destination. When I called to inquire on the people at the consumer affairs office, Kathy told me that there is nothing that the post office can do for me. I am shocked by that response. She told me that the undelivered mail goes to a recovery center. In so many words, if they feel like locating it, they do. And if not, they don't. So I am out about $175.00 in fishing supplies because the postal service employees are a bunch of thieves.

I sent on Ebay a 2-way radio with USPS. They lost the package and I lost $142 .They have to insure their service and refund to customer the money. I didn't insure but USPS lost it!

On April 11, 2013, a package was shipped out to my residence from amazon.com with an estimated delivery date of April 16, 2013. On April 18, I decided to check the status of my order when realizing April 16 has come and gone with no package delivered as yet. On the USPS website it states the package was delivered on April 15, 2013; however, I never received said package. I contacted USPS and filed a complaint on April 18 and was told that I should receive a response by the close of the next business day. I never received a call regarding my lost package. As it stands, my case is still open and I’m still trying to figure out the whereabouts of my package.

I'm disabled and I am home most of the time. The mail carriers will not even ring the bell. When you go to the post office, you have to stand for one hour because there is only one teller. I don't know why it is so hard for them to ring bell. You have to pass the bells to get to the mail box to put pick up slip in.

We recently moved our store to **, Flushing, NY 11358 and have had problems requesting the carrier pick up on line. Due to the error, no service was available for this location. This location is on a busy street and according to the USPS driver, all other stores on the same street does not have any issue at all. It looks like we are the only store that cannot request carrier pick up and it is so frustrating and critical to our business. Please kindly check this issue and fix the problem at your earliest convenience.

I had a package from USPS that I couldn't pick up right away. They were supposed to hold it in the local post office for fifteen days. I went to the post office to pick it up within the fifteen days before they send packages back to where they were shipped from, and they couldn't find it and I never got the package. This was about a month ago. I then had another one sent to a different address, thinking it would be safer going through another post office. I again couldn't be there on the day it was delivered but really didn't think they would lose it again... but they did lose it. I never got that package either.

I was selling an expensive dress on eBay and mailed it via USPS "priority" mail on March 26th, 2013. As of today, 04/15/2013, it still hasn't arrived at its destination. Status since March 28th is "delivery status not updated"?! I have called the local post office; they said they would give me a call within 24 hours but they never did. I am really frustrated. Their malfunctioning cost me tens of dollars + shipping fee for a terrible service!

I received many packages throughout the week. Of all the couriers I used, I have the most trouble with USPS. They lose packages often (at least 1 out of every 6). When I call their customer service, most of the time, they cannot do anything and will give you a local number. Until I wrote down the correct numbers, this would lead me around in a loop of “who’s got my package and who can do something about it.” They have a section for the account holder to leave special instructions. I have a security door with a buzzer. It’s pretty simple and UPS, FedEx and DHL have no trouble ringing it; only USPS can’t figure out how to ring the buzzer, and so they keep the package.

I've been using USPS for some time now, daily, shipping about 20 pieces a day. I have for the past year been fighting with USPS over track and confirm, as well as numerous other issues. First class mail is given free delivery confirmation but for whatever reason, they don't really give you any. Is that why it's free? You pay, but the service is rarely rendered. Fifty percent of my packages or more never show delivered ever. As for priority, the packages do not get there any quicker in most cases. Express mail, guaranteed in 3-5 days, unless you have a problem, then it's 7-10, just ask. That must be the asterisk at the end of 3-5 days, so really USPS' only guarantee is that they'll take the money for services, but there's no real guarantee you'll ever get the service you paid for. I'm losing more mail this past year than ever before and now paying twice as much to mail it.

A family member sent me a package from Italy but it got lost. When I tracked it on the USPS website, I could see that the package arrived in San Francisco, where I live, more than a month ago. The USPS wanted the sender to open a case in Italy but since then, they haven't done anything to help me with my case. My package is lost.

I never had a problem with USPS until recently. I mailed two priority medium packages - one on 04/01/2013 and another on 04/05/2013. As of today, 04/11/2013, they still haven't arrived at their destinations. I am really worried about the first package that I mailed because its status hasn't changed since 04/02/2013. I wonder if it is stuck at the sorting facility or got lost. I have called 1-800 number and got a case number. They said they would give me a call within 24 hours, but they never did. I am really frustrated. I understand that they are going through budget cut and laying off people, but they shouldn't call it Priority Mail and charge more if they couldn't deliver. If I need to mail something fast again, I know I won't be using USPS Priority for sure - even if it means to pay more at other services. Hopefully, my package is not lost.

Tracking number ** and case number ** and same package complaint number ** - I just reported this item to you and asked for your help in preventing another missent problem, but I guess no one bothered to do anything - the same package from Shreveport office was mis-sent again. So much for pride and service when everyone has no job and then they wonder what happened. When you pay for services, you expect to get what you paid for. I would not recommend USPS to anyone. Problems never get fixed. Thank you very much.

I ship hundreds of packages a month for my business through USPS. I'm losing a lot of money and business because customers are blaming me for USPS' lack of service. When a Domestic Express Mail Overnight package takes five days to reach the recipient, there is a major problem. When a Domestic First Class package takes over four months to reach the recipient, there is a major problem. It's just bad business and totally inexcusable. They wonder why they are bankrupt! It's because customers are fleeing from them in droves and finding other much more reliable carriers to ship their items through. I am only one of thousands fleeing and fast to another carrier. My business just can't afford to ship through them anymore.

For over 1 year now, the local post office continues to send back to the sender my subscription magazine for Science of Mind Magazine. The magazine has the proper address label on the magazine. I have brought the magazine into the post office to show it to them. They say there is no reason it shouldn't be delivered. Some months they deliver it, some months they return it to the sender. The sender emails it back to me in an envelope and the post office delivers that. Both the post office and the sender say there is no reason it should not be delivered to me without an envelope. Please advise.

On two occasions, I have failed to receive packages from different senders. Both times (once last winter and once this week - 4-7-13), I scheduled multiple re-deliveries. Both times, I called the post office when the re-delivery was not made and was given a case number. Both times, I called repeatedly when the package was still not delivered. Staff was completely useless, several times hanging up on me or saying there was nothing they could do. They provided no routes to fix the problem with either the carrier or getting me my mail. In addition, they repeatedly leave mail in our clearly labeled mailbox which includes our names for different addresses and units. I have complained about this, to no avail. USPS complaint number ** references both the failure to deliver and misdelivery issues. I have two email confirmations for the most recent re-delivery I have yet to receive - ** (same number given in both emails dated 4-7-13 and 4-8-13).

I was mailed an "identity sensitive document" from New York, and somehow the mail was lost. I have been asking the careless and unprofessional managers in USPS office in Lewiston, Maine to help me, but they simply don't care. They are not able to locate the mail because they don't know what they are doing neither they provide a statement proving that I lost that document. Just a note that lost document could easily cost me over $10,000 to get another. I just need to recommend USPS if they need to provide any better service to get the right people who are willing to help customers. Please somebody tell me if there is a tracking number, how the hell they can lose it? I don't recommend that specific location for anybody who cares about his documents. They’re very unprofessional.

According to usps.com, my package, which is the package with the magazine I ordered online from Hong Kong, departed USPS Sort Facility in Opa-Locka, FL 33054 on March 22nd, 2013. However, this package departed from Hong Kong on February 12th, 2013. I received this package on April 8th, 2013, but the package was empty. I went to the post office in West Hollywood, and the manager gave me the phone number to call. However, no one picked up the call and no one replied to my message. I only need to know who handled my package and who took my magazine.

I sent a package through USPS First Class International Mail on 3/11/2013, and I was told that it would reach its destination India by 6-10 days. Today is 4/8/2013 and no update on the package. The recipient of the package has already gone twice to the Foreign Post Office and Customs Office in India, and they insisted that the package was never received by them. I called up USPS customer care and all they tell me is that the package might take up to 2 months. Why wasn't I made aware of this prior to my sending the package? I'm very disheartened and unhappy with USPS.

I have submitted 3 change-of-address forms since 2/12 and my mail is still not being forwarded. I have complained 3 times and have 3 confirmation numbers from complaints to the National Post Office Customer Service, but as of 4/6, I still had no mail forwarded. I have late charges applied to accounts that I forgot to notify and my cell phone had been turned off because they got my invoice back saying "Moved - No forwarding address." I am a senior citizen and this is unacceptable! I don't need an attorney; I just need someone to contact the Saddle Brook postmaster who assured me that he would personally see that I received my mail but that was Monday, 4/1, and I still haven't received mail sent to me at my old address by "me".

This package was supposed to come to my house by Friday, 4/5/13, and it has not arrived due to the incompetence of workers at the post office. My package is somewhere in Brookfield, CT instead of Bridgeport, CT. I ordered this from eBay as I always do and never had any problems with getting my packages at this address until or having a mix-up with it being sent to the wrong place until now. I want to know what is going to happen to my package. I have never, in a million years, have known to order something as I normally do from a site and the post office screw it up and send it to the wrong place.

I was expecting a package yesterday that I knew would probably be too big to fit in my mailbox. My mail carrier came by about 2:15pm, but since it was lightly raining, he didn't get out of his truck. Late yesterday afternoon, I got on the USPS website to track the package, and it said it had been delivered at 4:20pm. Now, I'm wondering how could a package be delivered at 4:20 when the carrier came by at 2:15. I forgot to mention somebody was home all day yesterday. So today, I met our carrier when he came to deliver our mail and went out to talk to him. He said he didn't deliver a package yesterday and checked his truck for any for me, but couldn't find any. I told him about the tracking info and he said somebody's lying and that I should go to my local post office and see if the package is there. I went to my post office to explain the situation to them and the clerk went the back to check for package. When she came back out, she said she didn't find one for me and will call the carrier on his cell phone to find out what he has to say.

I ordered an item and it was mailed through USPS with signature confirmation. The package was delivered and signed for by someone who does not reside at my home and I do not know who this person is. I called the USPS and filed a complaint. I was given a case number of ** and they said they have a signature so the package was delivered. However, as I stated I do not have my package in which I paid for. Now my husband and I have made numerous of complaints about not receiving our mail and misdelivery of mail.

I sent the package to my friend in Renton, WA. But within a month, she did not receive my package. I had tracking numbers, but it was useless since the last update was a post like "cannot deliver because of the address." But I did not think the address was a mistake because I sent the gift for my friend too many times before. I started calling the customer service, the post office and even the consumer service. No one could tell me anything about it. They kept telling me somebody will contact me within 48 hours. But truthfully, my phone never had any calls from them. I am so disappointed about USPS' service and wondered what is the point of tracking number service at USPS. Would anyone please tell me what should I do? Should I forget completely about my loss and never ever trust USPS' service from now on?

I purchased an item from eBay that had tracking. It says the package was delivered on 4/1/2013, but that package was never received (tracking #**). The postal delivery man does not wear a uniform and looks like a homeless, unkempt man. I have missed other deliveries that my neighbor has returned from their mail box and even a package that he signed for, thinking it was his, and it was mine. He returned it to me. The mail delivery person is not the hired and official mailman. I have been not receiving mail and packages that were returned by neighbors. However, this time, my package is not received and not delivered to me.

I have not being receiving any mail to my new address, ** Brooklyn, NY 11201, for a month! We moved here on February 28, 2013 from our previous address, ** New York, NY, 10007. I have filled out Change of Address form online on February 25, 2013. For some reason, the apartment number was incorrect showing ** instead of **. I called customer service and they informed me in order to change the apartment number, I had to cancel my redirect and request a second one which I did on March 14, 2013.

I sent a letter on 2/19/2013 from Hoffman Estates, IL Post Office. The tracking no. is **. The letter has never been delivered. I called the Coppell, TX Sorting Office several times. They have never been any help to me.

I rented a mailbox from the USPS website. When I went to pick up my keys two weeks ago, there were no keys. I went back a couple of times and still no keys. I requested to speak to the manager Dave and I waited like 20-30 minutes for him to give me a simple reply that he is unable to help me. Supposedly, he is unable to help because I paid online. If there were no keys on the PO box, it's not his fault the computer assigned a PO box that is not ready. I requested my money and he said he can't help me either. It's very inconvenient for me every time I come from work to go to the post office and get on the line for 10-15 minutes to get my mail. I explained that to him, but he acted like that's not a big deal, like he didn't care.

I have finally received my package after 1 and a half months.

For a while now, the mail carrier has been delivering the mail without sorting it. He just puts everybody's mail into one mailbox. Sometimes he even delivers my neighbors’ mail into my mailbox. I end up having to sort the mail out for the carrier and doing "his" deliveries for him. This is not my responsibility. He gets paid to do his job correctly.

I sent a priority mail envelope on 3/15/13. I was told it could take up to five days. I have an open case with them, ca # **. I was told someone would call me but never received a call. I have called the USPS a few times and they can't help me. What can I do?

I am missing checks in the mail, which is being routed through the USPS branch in White Plains, NY located at 100 Fisher Avenue, 10606. I tried calling (919) 287-2501 and no one answers the phone. USPS customer service referred me to Consumer Affairs. I would like to know why this post office doesn't answer their phone and what happened to my mail.

I ordered an item online and it was sent out on Mar. 15, 2013. It was supposed to be delivered in 2-3 business days. After 10 days without delivery, I called in on the 1-800 line for some help. I was told a case was opened and I would receive a call back within 24 hours. This did not happen so I called back in. I was given a local number of 816-374-9186 to call Consumer Affairs, which failed to answer my call. I have been calling every hour on the hour to speak to someone and left a message each time. I have yet to receive a call back or someone to pick up the line.

I have not received my package. The details of its status arriving at USPS office area is enclosed with this letter. It was received at the USPS office on February 23, 2013 at 7:20AM and was out for delivery on the same day (February 23, 2013) at 8:03AM. I have not received this package until date and the status of package was also last updated as out for delivery on February 23, 2013. When I first called USPS customer service at 1800-275-8777 to inquire about my package on March 5, 2013, I was informed that since the status is not updated they cannot help me. They can only log a case with USPS customer affairs and they provided me with the case #** (logged on March 5, 2013). I was also informed that customer affairs will call me within 24 hours to resolve my issue, but I have not received any call from them to date.

Lost item case #**. No one has called me back.

I sent a book on 2-23-13. The tracking stopped two days later in Des Moines, Iowa and no further information is available. This was an eBay item. They kept telling me it can take time, only now, 3-27-13, to confess it is lost. It's impossible to get your item back and they don't even refund the shipping for what they've lost. So you mail an item, they get paid, they lose and sell your item and get paid again. Who else could get away with this?

I live in Decatur, IL 62522 and no one in my area received mail on Monday, 3/25/13. I didn't see any mail trucks in the area all day. I had a package that was due to be delivered on that day. This isn't the first time this has happened.

On 03/01, I mailed a package, standard post, to my grand kids in Atlanta GA, expected delivery was 03/07. As of 03/25, there is no package. The package made it to NJ and was tracked in and out of that plant but no one knows where it is now. My first phone ended with, "Let's give it a few more days and see what happens." I run a business that deals with local deliveries that have to be done in a timely manner. I wish I could say, "Let's give it a few more days and see what happens." I would be out of business or at least in bad shape with that response. Maybe this is what is happening to the postal system!

I had ordered a product from my vendor, which I had done several times in the past and had no problem. We do not get street delivery (I still have to pay for a box; I think this is crap). Anyway, it was delivered to the PO on 3/15/13. It had my street address on it and not my PO Box #. Once again, this never has been a problem. The workers at the PO have no idea what they did with the package. They didn't return it to sender; who knows what they did with it? I had to reorder this product which cost me an additional $300 plus a very upset customer.

Packages are being marked as exceptions or not being able to be delivered on specified dates in the system, when they actually made no attempt to deliver the package. This has happened multiple times now. The mail deliverer then comes back the next day and delivers at their convenience. The tracking system is therefore incorrect and the mail delivery is delayed due to laziness. I even previously went to speak with the supervisor and he confirmed this was what was happening. Obviously, nothing was done to rectify this situation as it occurred again today.

This is pathetic. I sent my invites on February 22 and put the stamps on and asked the lady at the window if I can hand stamp them so that they don't get ruined by the machine. She said she can't let me do it, and said she will do it herself. Over a month later, no one has received anything. I filed a complaint and no one has done anything. I am so sad. I don't know what to do. I put in so much time and hundreds of dollars, and to reprint the invites will cost me a fortune.

I shipped a package on 3/15 going from Chicago to South Elgin. The delivery date was 3/18. I tracked package and saw it was re-routed to Florida. I called USPS 800-275-8777 on 3/20 to figure out what was going on. An agent told me they would have to investigate and someone would get back to me by 3/21. On 3/22, I called and spent over 30 minutes (once again) trying to get to an agent. The agent said she was very sorry (the common phrase), didn't know where my package was or if the recipient in South Elgin would get it and said they would have to investigate. I explained they had been investigating and no one has returned my call.

I live in a new neighborhood in Eagle Springs and most of my neighbors get their mail from cluster boxes on their street. I am on Social Security and have to drive 12 miles a day to the local Humble P.O. to get my mail. I have been promised over and over that new cluster boxes are going to be installed. This has been going on since Dec. 2012. The last I was told that operations were scheduled to place cluster boxes within 10 working days yet today, at the P.O., I was told the boxes were wrong and they needed to order new ones. I normally would call my contact, Stephanie, at C.A. but I always am on approx. 25 min. before I can get through. This is getting totally ridiculous now and I need some action or I have no alternative but to pursue legal action.

I sell small items on eBay and use priority mail. I also have many repeat customers. I am forced to use USPS due to eBay's tracking system. I've had over 100 sales and record is kept of drop off time and delivery time. I always drop mail off before 11:30 am. This is the first pickup time. After reviewing my shipping log, I noticed that not one package was ever delivered in 2 days. 15 out of 100 packages were delivered in 3 days. The rest were 4, 5 and 6 days. So I sent two packages from Chicago to Alabama using First Class and Priority to measure the difference in time.

I've filed a 2-part complaint with the postal service, followed by over a 2-hour wait on the telephone trying to reach the USPS Consumer Industry Affairs office (unsuccessfully), and just now an e-mail to the USPS Regulatory Commission. I'm now angrily awaiting a response from anyone! My next step (if I don't receive a satisfactory answer to my complaint) is to contact my Congressman for assistance or instructions for my next step. When I originally filed my complaint, I was told that I'd hear back in no more than 48 hours. It's now been close to 2 weeks with no response.

USPS is horrible. I got the confusing intro message over and over at the Consumer Affairs number 303-853-6185, instead of actually queuing me up. USPS lost my insured package and now they make it virtually impossible to contact anyone. It was supposed to arrive in 3 days and it is still lost after 11 days. The number to first file a complaint is almost impossible to find without an extensive web search. It isn't printed on the label receipt or on the main USPS web page. I found it from another posting of a disgruntled customer. It is 800-275-8777 and you have to keep hitting 0 over and over again and ignore all the messages that will never get you to a human being. Dear USPS, I hate your stupid dysfunctional system.

Merchandise shipped on 3/7/13 has bounced between Teterboro and Kearny sort facilities four times since 3/9/13. It has sat at Kearny sort facility since 3/15/13. On 3/21/2013, it has not even come close to the town listed on the address. I spoke to about seven different people between customer service and Consumer Affairs and got no help. Last person who called me from consumer affairs (her extension is **) started off the call rudely, only got worse and hung up on me within 1 minute. I am willing to pick up the package anywhere if someone would just catch and hold it for me. Also, I tried to call supervisor (Bob) at Consumer Affairs. I left two voicemails since 3/19/2013 and have gotten no reply.

I mailed a piece of Priority Mail on 3/12/13. The cost of $5.60 included "Track & Confirm." As of today (3/21/13), usps.com still shows that the piece of mail departed USPS Sort Facility on 3/13 and nothing else! I sent them email using their website, inquiring the status on 3/18, and after 3 days, I still have not received any response. I will not use Priority Mail again.

Why is it that when I take a package into any PO that has already been printed with an online label, you are totally ignored and treated like scum? Where are you supposed to leave the package? I had one that I left on the counter and absolutely no tracking info or as to what happened to the package. So I took another package to a different PO and discreetly tried to set it alongside the clerk at the end of the counter. He yelled at me, "Put it over there." I was so shocked and humiliated, I walked out with the package. Simple solution: Mark an area with a sign that says "drop off Click-n-Ship here" in a secure area. The post offices are so out of date it is pitiful. Nothing but surly, tired government lackeys who have no business in the public eye. Very shameful.

So I ordered Astro A40, which cost me $250. I've been waiting all day, refreshing the USPS tracking page until right now. They said they delivered it at 2:45PM. Currently it's 7:45PM. They ended up delivering it to someone else, not me.

I ordered several items from eBay in Feb. and most of my items arrived. Five items have yet to be delivered, but on the USPS website, it lists all five of these items as delivered. These items being delivered is news to me, due to the fact that I have been home on every date and time these packages had been "delivered". The dates are as follows: Feb. 21 - 6:09 p.m., Feb. 21 - 4:00 p.m., Feb. 20 - 4:49 p.m., Feb. 22, 3:30 p.m., and March 4 - 6:10 p.m. I have been off work and on the Family Medical Leave Act in order to take care of a serious issue concerning my child. I know that I was home at these times because I had to be.

I attempted several times by contacting the USPS.com & local USPS branch in Kew Gardens, NY 11415 to find out what happened to my package. I am a small business owner in Atlantic City, NJ 08401. I sold an item for $550 through eBay and collected payment through PayPal. I shipped the package on 02-23-2013 but the package never got to its destination. I contacted the local postal office and they stated that they don't know what happened to the package and most likely they lost it. Since I didn't have any insurance, they will not cover me but I paid for signature confirmation for the package.

The package shows in tracking status as delivered but was not delivered to the addressee (me).

The post office has gone from losing one envelope every couple weeks to losing two per week. These people are a bunch of lazy, incompetent government moochers. Ever since they cut out Saturday delivery, it has become much worse. All stamps should come with a tracking number because these people need to be monitored like the incompetent morons they are. The reason the post office is losing money is because they are greedy, lazy and incompetent.

I complained to the office about carrier not coming to the door to deliver a signature package. I spoke to supervisor and asked for redelivery which did not happen. I had to go down and to pick up the package. Since then, I have received 1 signature confirmation package in my mailbox with no signature or scan done. Then yesterday, Monday the 18th, the mail carrier drove up over my walkway and on to my grass (mud season, thanks) and left a registered package that was supposed to be signed for and did not scan it at all. I guess I'm just wondering if now we don't actually get service that we pay for.