USPS Reviews

I shipped a package on 1/28/13. It was with delivery confirmation. We kept waiting for arrival. The package last stopped in PA. I got a "We Care" packet from USPS about 5 weeks later with portion of cardboard with my printed shipping label, stating damaged by mechanical processing. I shipped 59 Little Golden Books media mail, well taped, well packaged, books sealed in plastic wrap. It was an eBay auction for $86.00 plus $10.00 for shipping. I am out all the money for this and my books. How do they get away with this? I am very angry. On top of this in Late February, a very expensive doll head was broken, again well packaged. Luckily, I insured it. I hope they reimburse my buyer.

I was preparing my shipment when a clerk told me that I needed to buy tape for my package. A lady who was standing next to me had a roll of tape and gave me a piece to close my package after I asked for it. When I got to the window to ship my package, the clerk asked me if I need to pay for the tape. I answered no but she still billed me for it. I refused to pay the tape that I had not purchased and she insinuated that I had stolen it and had to pay for it.

I mailed a package via priority mail from the counter of a local Post Office to the US postal Inspection Office in Chicago on February 1, 2013. I was given a tracking number. Six weeks later, the online Track and Confirm shows the package still out for delivery. No one at the post office or the destination office has any additional information. Before mailing, I considered using UPS or FedEx, but given that the package was being mailed internally from a post office to a division of the postal service, I thought the USPS could handle it. I will use UPS or FedEx next time.

I have tried to track this package and can never find a real person to capture this and send me the remains. I learned from a post office inquiry that the parcel has been damaged, but neither the sender nor me (the addressee) has any idea how badly damaged it is or where the contents might now be.

I live in a mobile home park, where each section has what I like to call "community mailboxes", a block of mailboxes, at the end of the street we currently reside on. Each mailbox has the residence address taped to the door. It shouldn't be an issue, correct? Well let's see. My two children and I have lived at this address for the last 6 years and not once have we had the issues we've been experiencing since January of this year. For some reason, the mail carrier seems to be under the impression that no one lives here and has been sending all of our mail back. I was only aware of this fact when one of my daughter's teachers called me in mid-January to ask me if we've moved. I told her, "No, we have not," and that was when she informed me that all the school-related mail they'd been trying to send me had been returned as undeliverable with no forwarding address.

I shipped a package on 2/19. On 2/22, the company emails me that their address had changed effective 2/20, the day after I shipped my new computer for service! I was told it would be okay because the post office would forward it to their new address. Well, that did not happen. I assumed they would send my package back to me. Nope! It is now considered "dead mail" and is floating around in the Recovery Center in GA.

I no longer wonder why the USPS is broke and headed for extinction. I have a package that's stuck in a processing plant and no one can give me a satisfactory answer as to why. I went to two different post offices and the second one obviously hasn't been updated since it opened in the early 1960's. After not being able to answer my question about why my package is stuck in a processing plant, the supervisor came out and was like, "I don't know. You have to call Consumer Affairs." Guess what, nobody answered the two numbers she gave me and the other was just a voicemail system that told me what I already know, my package is stuck in a processing plant. And there's nobody there they can speak to. Yes, real efficient operation you're running there!

I sent a package at Christmas to NY express mail. I created postage label from home via the USPS website. My son dropped it off at the counter. The clerk said it needed $5.20 more in postage because of the weight. He paid it and left. The next day, it was returned to my home saying postage due. I took it back to P.O. and they said they could not help me, and I needed to pay $130 if I wanted to send it. I tried to explain what happened. I was told internet money and post office money never intermingles.

Since February, my mail has not been making it to my house. I had someone mail an invitation for a Christian Leadership brunch, but never to receive it. I ordered from Groupon.com and the package never made it. I had someone mail me 11 Pancreatic Cancer Awareness key chains to help raise awareness, and money for my team for the Pancreatic Cancer Awareness walk. Since I am a survivor, this has a value of $100. Not thinking that it wouldn't make it to the house, I did not have it insured. I went to the post office and talked with a clerk who was very nice and helpful. His name was Steve. I received the supervisor’s number. I called the supervisor, gave the information, and had a promise of a call back.

I mailed a package on 2/25/2013 with an estimated delivery date of 3/4/2013. The package arrived on the 4th, but the package was tampered with and most of the items shipped were missing. I filed a complaint but it was directed back to the originating post office. We were informed that nothing could be done about it. We contacted all of the processing facilities on the tracking sheet and none of them wanted to help us resolve this. I am sure that they could find the employees who are responsible, but it does not appear to be their practice to investigate theft within their own. I was also informed that insuring a package does not necessarily mean that you will be reimbursed for the insured amount. From now on, I will mail packages via UPS.

I am having issues with USPS where I send packages by Expressmail using Click n Ship but the package never leaves San Antonio. It took one whole week for the first package to leave San Antonio and it's almost 4 days now and the second package there's no update on it. With all these packages, I took them to the post office myself. I am preparing to sue USPS.

I run a small online business in the USA and ship all over the world. People do not want to pay $44.95 now for International Express Mail with tracking and insurance for a $40 item! It's bad enough they have to pay $16 for International First Class with no tracking and no insurance (what services do they pay for anyway?). Most of the time, we get lucky and the packages get delivered. Some of the time, they get "lost" and since the customer didn't want to pay the atrocious $44.95 rape fee, we get told there is "no way to track it". Come on, USA! Other countries don't have to pay this ridiculously high postage price and their packages go through all the time. Even using Registered Mail, the Republic of China doesn't pay anything like $44.95 for a less than 4-lb. package to the USA. The Chinese wouldn't stand for it!! Why do we? And the alternatives, UPS, FedEx, DHL are just as guilty of rape.

I receive some mail but most of my important mail, I never see. This has been happening for 6 months at least. For example, in the past couple of weeks, I haven't received my new driver's license and SSI has called me telling me that they keep sending mail and it gets returned along with all of our bills. I have called several times and nothing helps. The problem continues and my life seems upside down without my PO box working right.

The only business that will not accept a credit card with "See ID" on the back is the USPS. This completely irritates me. Joe Blow can walk in with my stolen credit card and technically not be asked for a second ID, and this will be just fine and dandy for the clerk. I not only present my credit card with "See ID" on it as well as my driver's license with the exact same name with photograph, and it will not be accepted. Are all postal clerks trained in handwriting analysis? My police department and several government sites suggest writing "See ID" on the back because, if anything, it is a deterrent for criminals to even try a personal transaction that would put them in a position of being asked for a second ID. This just makes no sense to me.

We sent a very important Priority Mail package from Wellington, Florida to Jamaica, New York on February 1, 2013. The package (with sensitive identity information enclosed) never reached its destination. We reported this to Amber at the local Jamaica Post Office on February 12, 2013. Amber said we would hear back within 7-10 days. They did not respond with any resolution. When we called the Jamaica Post Office again to follow up again, I spoke to an attendant named Karen. She gave us the Triboro Consumer Affairs office number to report the incident to. I have left several messages on the voicemail; however, no one is returning our phone calls. Please help.

In year 2012, this Stanton post office in CA lost 3 packages of my mails - school books, which I ordered from eBay and Amazon. I was very disappointed and frustrated that the mailman scanned it as "delivered", but these books never went into my mailbox, even though I was at home all day on those days, during which the mailman claimed that he delivered. I called and talked to their supervisor and filed claims three times to this Stanton post office, but nothing’s happening. Thus, they lost three packages of my mails last year (2012). I did call and talk to their supervisor, but nothing has been improved.

I had ordered something from eBay and had been tracking my item to see when it was to be delivered. According to my post office, my item was hand-delivered to my home on Valentine's Day to my teenage daughter. Problem here is, I don't have a teenage daughter! I was told that my mail carrier sort of remembers my daughter taking the package. They said I can try going on the internet to look for lost mail. This issue was never resolved.

So, can we report our United States Postal Service to the Better Business Bureau or what? My gosh! I too have suffered the idiocracy of USPS. What a joke this crappy service is that our tax money goes to. My family and I were previously living with some friends. When we moved, I went online and shelled out $1 a piece to change the address for my husband, my child and myself. This is the first (and only) time I ever did so online. Usually, we save the $3 and mail the change of address card in. We have never had a problem with this route. However, we paid the money and changed our address online hoping this would expedite things a couple of days. Boy, were we wrong! I changed our addresses on Feb. 1, 2013 and received emailed confirmations for each of us.

On January 18, 2013, I mailed my daughter a package with a delivery confirmation. On January 22nd, the track and confirm said it had been delivered as it was supposed to. On the 26th, I find out my daughter never received it. On January 28th, she went into the post office at 8:30am to be told it was on the wrong truck route and when they find it, they would contact her. To our amazement, at 11:07 am, it was scanned undeliverable and she never received a call. What are the odds here? Something seems awfully fishy here but we figure or hope it's being returned at this point. Several days have passed and there aren’t any other scans on the package, so I started calling the Amarillo post office where it's at or was, whichever, to get an answer or a fax tone and/or at least a message machine saying it was the postmaster and to leave a message.

On Dec. 13, 2012, I sent a cell phone back to T-Mobile by USPS with a tracking number. Two weeks later, the package was not delivered. I called the post office in Castleton (317-464-6850) where I mailed it, and they couldn't tell me what happened to it. I then called the post office where it was going (817-684-0117) and they said it was destroyed and I needed to call the post office I mailed it from to start a claim. I called back and they said they couldn't because they saw no indication it was destroyed.

Our mail lady does not get our mail to us. Sometimes, it's later than 5 pm and our office closes at 4:30, just as yours does. I have made numerous complaints and calls with nothing ever returned which I find unacceptable especially knowing my requests have been heard because just yesterday our mail lady confirmed she heard of my complaints and responded to me with, "There's nothing to be done about it." Today, it is now 4:04, still there is no mail. We have an office to run and if my next door neighbor is getting their mail (also a business) and the neighbor directly across the street is getting their mail, then I see no good reason that our mail cannot be delivered at the same time. I leave and return for lunch every day between the hours of 11 am and 1 pm and see our mail lady delivering to residential homes on the next block every day. This makes no sense to me.

On January 12, 2013, I mailed a birthday package to our daughter in Italy. It was returned to us on February 21 (from Italy) with a notation that the address was insufficient. We have used this mailing address for 30 years with no problems (and her address has not changed). I asked our local post office what recourse I had inasmuch as I had spent $44.50 to mail the package. They advised to call Seattle Consumer Affairs at 1-253-214-1800, which I did. I was on hold for one hour before giving up! Rather than hold up the gift any longer, I opened the package and sent a portion of it, costing $20.45. The postal rates to Italy are exorbitant - to pay twice for one package is beyond my means! I don't know if there is any recourse, but it is very frustrating!

I moved to this location in Feb. of 2012 and in June of 2012, I got a dog. I learned very quickly that my dog is not a fan of my mailman when he barked and tried to go through a window screen to get to him. That day, the mail carrier yelled at me and used obscenities; I let that go because it was my fault. I am home everyday as I am a stay-at-home mom. I take plenty of precautions to prevent my dog from knowing when the mailman is here. I close all the blinds in my house and I put him in a room when the mailman is on my street.

I ordered a pair of sneakers that cost $340 which were to be delivered via USPS. When I checked the status, it said delivered and that it was signed by a name I did not know. It was delivered to another building in my complex. When I went to the address that supposedly signed for my package, I recognized the woman from my neighborhood. She told me she had received a package for her that day but not my package. When I called USPS to report this, they said they opened an investigation. It has been almost two months and I have still not heard anything from USPS. I called today and still was unable to get a clear answer. One supervisor told me I can't be refunded unless the package was insured, which it was not. I do not know what to do anymore. Please help!

I have an EMS package from overseas showing on the USPS tracking site as passing through customs and sent out for delivery fifteen days ago. My town is three hours away from where the package cleared in San Francisco. So why would an express package take fifteen days to get here from there? Nobody is responding to me by email and my local post office just said they did not have the package and in fact were rather abrupt with me and heaved a loud sigh in my ear. Am I supposed to assume this two hundred dollar item was lost or stolen or what?

Accounting Services, PO Box 80141, St. Louis, MO 63180-0141 - I am writing to request an appeal on USPS label number **, which was lost by the USPS. How can the USPS deny my fully insured with signature required tracking services reimbursement claim if the USPS can't locate my package and they have a record that they never delivered it and never returned it to me? I have spoken to the addressee and not only did the USPS not try to deliver it to the recipient's registered home address, but even if no one had been there to receive the package, the USPS still nonetheless has irrefutable record evidence (beyond any questionable doubt) generated by themselves that the package is undelivered and must still be in the possession of the US Postal Service, lost or stolen.

I sent 2 packages via registered mail. The first one was to France on 1-4-13 - the tracking states "in transit". The second one was to Japan on 1-15-13 - the tracking states "Accepted at Post Office" but it was never scanned again. USPS has no idea where these packages are, yet 3 different post offices tell me, "Registered is the safest way to send anything". I have filed official inquiries on both packages and have had no further information from USPS. I asked one employee why I had to pay extra for registered mail if it can't be tracked, and was told, "I don't know why you paid the extra money. Once it leaves the U.S. we can't track it." Terrible customer service so far.

My mail will not be delivered because the walkway has ice or water on it. I have contacted the postmaster and the result was, it is the discretion of the delivery person to deem whether it is safe to walk over and deliver the mail. But the person will go over it and leave a note on the door stating that they we unable to deliver due to the icy walkway. Since when is it not "rain, sleet, or snow, the mail must go through"? What a crock of **. Now it's "if they feel like it".

On 1/25/13, I completed a Temporary Change of Address form at my local post office with a forwarding date to begin on 1/31/13, after which the gentleman employee told me that I should expect receiving my (forwarded) mail with four to five business days. On or about 2/4/13, I received notice at my forwarded address that my request had been received and that I should be in receipt of my mail shortly. After two weeks went by and I still had not received any of my forwarded mail, I decided to call the number provided on my notice which said to call if no mail is received after ten days of the start date. On 2/14/13, I called the number and the woman on the phone said to wait another few days before registering a complaint because the delay was probably due to the bad weather conditions the northeast had just experienced.

For the last several months (it seems since it was announced that Saturday service may be cancelled), crucial mail, such as bills, is not being delivered to our house. This is causing late payment and may affect our credit rating. We have never had this problem before. It appears mail is being returned for the slightest problem (i.e. the address is 15E; if the sender adds a space, 15 E, it is not delivered).

On February 1, 2013, a merchant shipped me a package via first class mail (Tracking Number **), and it was received in Bozeman, MT 89718 on February 7, 2013 at 5:42pm. That was the last time the package was recorded or tracked. On February 15, 2013 at 9:38am, I called USPS and created (opened) a case file (**).

I received a package and the contents were damaged. I called the post office and filed a claim (file number **) and was told that they would follow up with a phone call within 48 hours. They never called. I contacted them again and they told me to contact Consumer Affairs.

I have been waiting for two expensive packages, where unfortunately has to be delivered through USPS. I've been waiting for almost a week and the tracking isn't updated. I've called 4 days straight and no one knows where my packages are. They give me a case number two days straight saying someone will call me about my case and I never received a call. Where are my packages?!

I mailed out a CD to a customer, put the CD into a protective plastic case and then put it into a bubble envelope. My customer received her CD and said that it had been cracked in half. What the heck! They must have stomped on the poor thing! I don't understand what more I could have done to prevent this problem. When I went into the post office this morning to ask what I should be doing to make sure this doesn't happen again, she just said, "Well, you do know that your item has to withstand 70 pounds of impact. If that isn't possible, then I guess your package is just in the wrong place at the wrong time." Well, I guess so! Maybe I won't be sending my items with the USPS! What a waste of my time and money! And I have to resend out another bubble mailer, CD and CD case and hope that it arrived to my client. What a joke!

I mailed a letter in a business-sized envelope yesterday from Bellflower, CA to Wisconsin. Today, I received the letter in my mailbox in Whittier, CA. The letter was returned to the return address with no postage due or any notation made on the envelope. I just can't figure out why. No wonder our post office is failing us! I wasted a stamp on this!

I mailed a package through the USPS and the tracking # shows Acceptance but it never left the branch. I called multiple times and got the runaround. I opened a C.A. complaint and still no phone call after 48 hours. What a joke.

My package with tracking number ** was attempted to be delivered Saturday, 2/16/13. No notice was left as usual nor was it left with my neighbor Yogi, as requested each time. On Friday, 2/15/13, I went to the middle street station in Bridgeport, CT and explained that I would like my packages left with my neighbor in any event that I am not home to receive my packages, who I gave a specific name and location where he is every day. On Saturday the package was attempted but not given to the neighbor as requested, nor was a notice left and I am tired of having this problem all the time. So I scheduled a redelivery request on the website as I have been doing lately over the past few weeks and to no avail. The delivery was not made today as I requested online and this is the third time this has happened.

On 1/28/13, I sent a package to Valencia, CA 91355. The recipient received the package on or about 2/5/13. The track & confirm system still shows it as "to be delivered" on or about 2/4/13. I have called all the numbers given in the web pages and someone was to call me back. No one ever has. I need the USPS confirmed delivery date. My case # is **. Can you help? Thank you.

I have an ongoing problem with mail delivery at my address. I am getting all my bills and junk mail, but the Disability Determinations first denial for my son was not received along with anything that is coming from any medical institution including a bill from a gastroenterology office, which when I called them, they reported it as having been returned to them. I live in some apartments and I believe these key pieces of mail, which I must have to continue fighting for my son's rights, are being purposefully withheld by the local delivery person. I asked my mother and my son's father to send my son's mail at this address and I received both of those fine. I requested medical records from a hospital in another state to send me medical records, which they did in my name instead of my son and that was returned to them as well.

On January 25, 2013, I took a package to my local post office to send to my daughter. It had two homemade baby blankets, some family recipes, Chex Mix and Muddy Buddies that I had made for my grandchildren and bought tins to ship in, new baby monitor, shopping cart cover, baby sling, several pairs of baby shoes, a rolling pin, baby bottles, baby pacifiers, and the new Batman Returns movie. There may be more, I just can't remember. I was sending this package to Colorado, and I paid to track it. I flew to Colorado on February 1, 2013, and I thought that I and the package might get there at the same time. It hasn't arrived yet. It came to my daughters address on February 2, 2013.

I opened a PO Box online at 78234 location because I am moving to TX soon. I faxed and mailed the verification paperwork. I called this location numerous times but the phone number listed in the directory for this location constantly rings to a fax machine. I called customer service to verify the number and was told the number was correct. The rep then opened a case for the post office and said someone would contact me. So far, no one has contacted me. I had to cancel my online box rental.

I mailed my son, who is in England, a brand new iPhone 5 I had just received from Verizon. I went to the Templeton branch and sent it in the FedEx box it came to me in. She asked me to declare what was in the box. I was forced to write iPhone 5. She tapped it, closed & I handed her the paperwork in which she gave me a copy. I came home and texted my son via FB the tracking #. He tracked it to Goleta where it stopped tracking. He received the box; it was sent in torn on one side with the Verizon paperwork still inside. I have called Verizon, Apple. I drove to Templeton post office with no help. I called the Atascadero branch where they gave me several phone numbers. I have called Goleta & spoke w/ the Nixie clerk with nothing found. I have emailed the post office. I have left messages with no one offering to help me. It was stolen while in the post office's custody - I want something done asap! This is ridiculous! I can't even trust the post office.

For the past 4 years, I have been missing mail, bills, personal mails, etc. I have tried on numerous occasions to talk to the supervisor but have not resolved the issue. As a matter of fact, the supervisor told me to call the postal complaints number. I can give you a list of the case numbers and the people I spoke to in trying to resolve this issue.

I had purchased a gun online on Gunbroker.com which is an auction site to buy guns and gun related items. Shipment took place in Oklahoma City, Oklahoma with zip code 73102. I was given a tracking number of ** to track my package. It should have been delivered on Wednesday 2/6/2012, but it never showed up. I then began to call the USPS to see where it was because it was still showing that it was in Oklahoma City. They told me to file a claim if it doesn't show up on Saturday. Saturday came and went, and it never showed up. It's still saying it's in OKC. So I filled a claim Monday morning. Now, it's Tuesday, and the USPS is just giving me the runaround about it. I think since the USPS is a government agency and with interstate firearm transfer, they shouldn't go missing. Now there is one more gun on the street that is unaccounted for.

I sent a very high package to Russia and it was supposedly sent by December 25, 2012. The item is still at the same location it was on December 25, Jamaica, NY. It was in a white box first class mail. The item is about 5x5 and 3x5 and it weighs about 7.2 ounces. I've made a lot of calls about it and they keep telling me that they are resolving the problem, but the company never calls me back. I don't know what to do. Please help. It's a very delicate situation and it's worth a lot of money.

Last week, I placed an online order for a PO Box for 1 year at the ** San Jose, CA 95125-9998 post office. When I went to the post office to have it activated and get the key, I was told that the box would be in the group of boxes outside of the post office. I did not want a box outside and requested one inside. I was told because I ordered the box online, they could not change the box to one inside the post office. Because of this, I requested the order be cancelled and I would order a PO Box at another post office. I was told they could not cancel it or return my money but that I could go to the post office of my choice and request they make the change. I did as I was instructed.

On 12/24/2012, I sent an international package to Ukraine. I printed the label from eBay, which it is from US Postal Office (did not have a choice as UPS or FedEx). I called eBay and I was advised to choose the international option in order to be able to track my package (tracking #**). I dropped the package off to the Southampton branch located at 1050 Street Road Southampton, PA 18966 on December 24th, 2012. I asked the postal office representative if the label I printed from eBay is accurate and if I need anything else. She advised me that everything was good. On January 29th, 2012, I received an email that the person did not receive my package. I called US Postal Office to find out what is going on with my package since the person did not receive the package after more than one month after being sent by me.

I was supposed to receive an item on January 30th of 2013. I tracked the item down using the tracking number, ** and it said it was delivered to me Jan. 30, 2013. But I never received it. It was never given. I have called the 800, asked USPS number multiple times, and they gave me a case number and said they would call me in 1-2 business days. I never got any calls.

United States Post Service lost a package and they have been no help in finding it. They have not called me for 2 weeks after filing 2 different complaints. Can you please help? Thank you.

I mailed two cards with gift cards inside to my grandchildren with the same address at the same time on Jan. 23, 2013. One of my grandchildren got her card on 1/25, but the other card wasn't delivered until 2/7. Of course, I had already canceled the card that wasn't delivered.

One of my former neighbors is an employee of the local post office. He's always with beer in hand and would come over and harass me and I rebuffed his advances. Well, he got the mail carrier for our neighborhood to join him on his harassment and now my family and I get our mail tampered with. This mail carrier, who is "buds" I guess with my former neighbor, takes it upon himself to decide what he's going to return to sender or just not deliver at all. I've filed several complaints through the USPS website and the local post office. I haven't gotten any responses and the conduct has only gotten worst. I can't believe that USPS is allowing these two low-lives to use their taxpayer jobs to conduct harassment to the public. I also don't see how low-lives like these are entrusted with our mail, which often includes necessary and sensitive information on us. I don't know what to do. This is crazy. It's not like you can have FedEx or UPS take over here.

After a lot of digging on my own, found out the mail was still in the mailbox. Post office said the community was to have that mailbox blocked off so it was not to be used.

I have called/filed complaint three times with the Redondo Beach post office. I get many packages and the post person keep stepping over a backyard fence and leaving packages at a fence/gate belonging to three places instead of at the front door/porch of the space no. package is delivered to. The post office said they will talk to carrier, but evidently they were incapable of doing so because I got two more different deliveries since the formal complaint no. ** was filed on 2/2/13. I expect my packages to be delivered to my space no. on the package and not to a backyard common area or balanced on outside gate. There are no gates in front of home. I expect them there. I am now missing two packages from pet meds. I expect post office to replace the packages, one for $68 and one for $39.

I called in to report a damaged mail key on Monday, February 11, 2013, and was told that someone from my local USPS would contact me no later than Tuesday, February 12, 2013, by the end of the business day (5 pm). To date, I have not received a call back nor any additional information. I need to get my mail and I'm unable to since my mailbox will not open since the key broke. This is unacceptable. I want a call from someone immediately regarding this.

I was supposed to receive a package from FedEx SmartPost/USPS last week. The tracking number showed that a notice was left on the expected delivery date, but that information was false because somebody was home all day waiting to receive the item, but no mail carrier buzzed the door and there were no notices anywhere. My building has a security camera that shows when the mail person enters the building so that's how I know that nobody attempted to deliver my item, plus the buzzer to get into my apt building is loud, so there's no way we can miss a delivery attempt. This is not the first time that I've had this problem with USPS, as there were many other instances in the past when postal workers falsely claimed a delivery attempt to my address. Perhaps they're too lazy to come upstairs since I live on the top floor.

I have two items I purchased from two different places. The last place that shows on the tracking number for both is Warrendale, PA sorting facility. I could not understand why they weren't moving. Days turned into weeks. I tried to get help through USPS and they told me I needed to contact the senders. If I haven't received two packages, it makes you wonder how many people out there are not receiving theirs.

I run a small business and have used USPS almost exclusively for the past five years. The service has been very good - until recently. In the past two weeks, I have experienced four lost shipments, two outbound and two inbound. In the end, I expect these losses to exceed over $10,000. I cannot afford these kinds of hits to the bottom line or to my company's reputation. I spend between $1000-$2000 a month on shipping alone. So even though I am not a big customer, I will be looking to move my business to another provider as soon as possible.

I recently sold a few items on eBay, and because they partner with the USPS and the package was large, I shipped my package parcel post to the buyer. When the package arrived, two of the four items inside were broken. I contacted the USPS via their web site to complain and I was told I should have purchased insurance. Really?! Seriously!? I believe the act of forcing someone to pay money for protection is called extortion. The USPS should have done the job they were paid to do, and that was deliver the package to its destination safely, without running it over with the truck and the plane.

On Saturday, November 17, 2012, I sent a message on a postcard from an outdoors mailbox (about two blocks into downtown from the beach) in downtown Corpus Christi, TX to Dr. Kiara ** at the address of **. The postcard was stamped. Dr. ** never received the postcard after a little more than two months having passed. I used to work for USPS in Pine, Colorado. If the postcard was not picked up from downtown on Saturday, then it would have been sent out from Corpus Christi on Monday, November 19th, to its destination in Bailey, CO. I need to locate that postcard, as it has information for my doctor.

I'm an office assistant who normally has to deal with complaints about shipments with USPS, so I personally know how bad they are. A couple of weeks ago, I ordered a t-shirt from the Denver Broncos as an early Valentine's Day surprise gift for my boyfriend. On their site, it says the courier company that's it's going to ship with is FedEx, so I paid the FedEx Smart Post service, believing that the order will be shipped on time with no surprises.

Please, someone help me understand this. Explain it to me like I am a 4-year old. I recently shipped an item through the USPS. I recycled and reused a flat rate medium box. I went online to the USPS website to print postage using their calculated postage service entering my box dimension, weight, and destination. It gave me a postage fee. I paid, printed my label and dropped my package at the nearest office (Belding, MI) having to return one, because the office closes its window from 11am to 12 daily; but that’s another story for another day!

A package was mailed priority/insured for $500 at Saint Helens, OR 97051 Post Office on January 22, 2013. It was supposed to arrive at destination Oceanside, CA 92058 on Jan. 24, 2013. Online tracking system shows package departed USPS Sort facility in San Diego on January 24 and there it ends. Above was stated to USPS Customer Service on Jan. 28. USPS promised to call within next 24 hours to advise further yet neglected to do so. I called them again and the same promise was given which was also not followed through. Additionally, I went to local USPS where package was mailed in person. They also advised they would call a.m. today and did not.

I went to the Parkville, Maryland branch on Monday, 01/28/2013, to mail several packages. Usually, I just prepay for my items that I send out through eBay. Today, I had one item that I needed to send via Priority Mail. So when I went to the branch, I addressed the box and waited in line. When I got to the counter, the representative rang up my purchase. I pulled out my bank card to pay. The clerk asked if I was paying by credit or debit. I told her it was credit. At this time, she stated she needed to see my card. So I showed it to her with my Maryland State Driver’s License. The representative told me that since I did not sign my card, I had to pay by debit. She stated that it’s a new post office policy. I can't understand how the post office can push away revenue when they are in the red. The USPS is on the verge of being extinct and the taxpayers are paying your bills. So can someone please explain how you turn away a payment with 100% proof of identification?

I had shipped a parcel from Malaysia to my recipient in Lenox, MA on Dec. 20th, 2012. Based on USPS tracking records, my parcel was last processed at Springfield, MA on Dec. 30th, 2012. But till today, it still has not arrived to my recipient in Lenox even though Springfield is less than 1 hour away. I had called customer service who was not very helpful with an international customer. They said they cannot do anything and I cannot make an inquiry directly over the phone. I have emailed USPS twice with my inquiries regarding this assumed 'lost' parcel. I have yet to receive any response from USPS. The parcel was valued at USD800, and I was returning it to the recipient to get a refund. Now I am unsure of a refund, and the parcel has been 'stuck' in Springfield since Dec. 30th, 2012 as there are no further updates. I sincerely hope someone from USPS will be kind enough to look into this matter. Thank you.

My mail is being delivered to the wrong address on too many occasions. Of late, the mail person puts my mail and several other persons' mail in a neighbor's mailbox. I don't know this neighbor personally. They were nice enough to give me my mail. My home as well as my neighbor's home are single dwellings so it's not like our house looks like many people could live there. All of my personal information is being given to someone I don't know or want to have this sensitive material.

My daughter sent a Christmas package to me on December 21, 2012. It went to the Richmond, CA sorting facility and stayed there until it turned up in Greensboro, NC on January 17th, 2013. They sent it to the dead letter office in Atlanta. When the package went missing, I contacted our local post office and they were very helpful. They took the sender's address, contents, and recipient's address to the dead letter office in early January. I know they have sent an email at least 3 times to Atlanta. I emailed the USPS more than 5 times before I got a reply. It gave me a number and I called and they were no help. Because Greensboro posted the confirmation number, it is obviously intact. We have filed papers linking that confirmation number to two addresses and they cannot put the two together and get it delivered?

I am inquiring about an express mail package sent in December 2012, Tracking **. This was a Christmas gift sent by my daughter from PA to Denver. She addressed it incorrectly. Tracking comments indicated it was undeliverable on 12/22/12. This was a US Postal Service Express Mail Envelope and should have been returned to her already. I want to know why this has not occurred? It has now been over a month. I am told by the postal customer service it should have been returned within a few days. This is very poor service.

I have been receiving packages for years without P.O. Box #, just a physical address. Now in the last 2 weeks, have had 4 returned. I went in to purchase stamps; I was wanting a book of 20. I was told they didn't have change, to go to the bank and get change and they would sell me a book of stamps.

I sent it from the USPS office located in Babylon P.O., NY 11702 dated 12/18/2012, paid International to Mexico (Express), cost 44.15USD; insurance amount is 174.00USD. Now, today is January 24, 2013. The Post Office only said, "We opened a case, call back in 8 days if we do not call you first." They never call you. Yesterday, Wednesday Jan. 23, they said, "You do not have any case with us." "You have opened a case," I said, "I was opened a case on Saturday, Jan. 12." They told me, "We call you before 8 days." They never called me and there was no notice with my package. My family in Mexico was upset and USPS did not have any answer; they only said the package is in Mexico Customs from January 9. I paid Express for 10 days 44.15USD. I want to demand them for abuse, giving me bad moments and lost confidence with my family. This is the proof sent package Label # is ** and Custom Form # is **. I have the receipt. I hope to have a solution soon.

I shipped an envelope containing an inexpensive necklace via first class mail with delivery confirmation on 12/14/2012. It's 1/22/2013 and the package is still missing and tracking is stuck at 'Processed through USPS Facility' in Los Angeles on 12/19/2012. I filed a claim in late December. They gave me my CA # and told me someone would call. They never did. I finally got in contact with the CA office in my area and they said there's nothing they can do, because it shows up that the package went through a letter sorter instead of a package sorter and it probably got crushed. Why do they charge money for delivery confirmation if there is no confirmation on delivery? They can't even provide a refund for a service they failed to do and went even further and damaged my item. No wonder they're broke. They have the dumbest workers that can't even sort mail correctly, not to mention the horrible customer service on the phone by an Asian guy at the Glendale, CA USPS (tel. 818-549-9062).

I paid for a business P.O. Box and have visited twice to pick up the number or my keys, and they keep telling me that they will call me back. We have called every day and have been advised that every day they will call back, with no call being returned. Please help.

Make sure you read it all. First, note that this has been an ongoing problem for a few years now as well as problems such as post carrier speeding in a 10-mile zone in trailer park with kids around. When I reported this to the supervisor, he blew me off. My mail started going missing. I wasn't receiving my bills but companies said they were mailing them. I wasn't receiving my letters and packages from family, friends and businesses; yet, they all said they were sending stuff. My mom paid for a package to be signed by me, only the carrier gave it to my neighbor without my permission just because the neighbor said, "I'll take it so she doesn't have to go all the way to the post office." Though my neighbor was trying to do a good deed, no one should have touched or signed for my private packages as they could have been anyone and it was paid extra from their services to make sure it would not get in anyone else’s hands!

I arrived at Ardmore post office this morning at 9AM to get my son a passport. There were 3 different signs hanging, stating passports 9-4 everyday M-F. After waiting in line for 20 minutes, I was told too busy to do passport and come back at 10:30. I spoke to the director there and said sorry, they should have got me. From where? How come you don't know what's going on? Taxpayers' dollars at work again. Got to love it.

I submitted my Change of Address form online on December 22, 2012. The date my mail will be forwarded to my new address was January 1, 2013. It has been almost 4 weeks since I submitted, and I have not received any of my forward mails. All my mail and important packages that went to my old address between December 28th and today have all gone missing. I don't know what happened to them. They were important packages from outside the states that have already been sent out; I couldn't notify them any sooner right before I moved. When I moved to my new address, I informed most of my senders with my new address and I get their mails there.

My sister sent me a package from Los Angeles, CA. She said the box was so heavy she had to have her son go to the post office with her. I received the package within a few of the time expected but the box was torn to shreds. It had been retaped. She insured the box but is upset that I did not get certain things. Something needs to be done. I will continue on this matter until someone get results. I know items are missing because she asked me about what was in the box and it wasn't there. There were new items; I got nothing new. I want her reimbursed because it took her 5 years to get that box to me and she cannot afford this kind of action. I will continue to write until she gets reimbursed. There were at least items with more than $500 in value.

At least twice a month, the weekly New Yorker arrives in my box with the cover shredded and often half the pages ripped. It is the only magazine of many I receive that is so damaged. I've complained to our three-person Tybee Island, Georgia 31328 post office several times but it keeps on happening. They say that this happens in the zip coded bundle the magazines are shipped in. But there is no damage to the unopened bundle. I think they try to rip the New Yorker bundle open since there can't be more than two copies delivered to Tybee.

I sent three packages to Seattle, only two showed up. I contacted customer service, filed a complaint, received one formulaic letter claiming to look into finding the missing box and never heard back. I made several more inquiries, still they have never found my missing parcel.

We recently had a baby, so we were getting numerous boxes and gifts sent to us daily. My wife was home the day the package was "delivered" on 11/21 at 1:32PM. No package was delivered to my address. Normally, we have had okay service from USPS. No complaints, but this experience is totally unacceptable. As one other person wrote, they contacted them multiple times to get someone to handle their claim. Same here. I have contacted them at least 4 times about my package not being delivered. I was given incorrect information 2 of the 4 times I called. The person who answered passed the buck on the previous person I spoke to. They said they would call back in 24 hours and nothing.

On 17 January 13, when I retrieved my mail, one of my IRS 1099 forms was torn - with the return address removed and the rest of the envelope opened.

Since our regular mail carrier retired, we were assigned a new one and I don't think she has once made it through a whole week without missing. She's here a day, gone a month. This has been going on for five years. I have a home-based business and rely on the mail for my income payment for my work. With having a different mail carrier everyday, sometimes I don't get my mail. Sometimes I get other people's mail. Once I even got my neighbors' mail that she had put out for the carrier to pick up or the carrier picked it up and put it in my box.

I bought some things online. The USPS website says that it was delivered but I didn't receive them. I called the post office and they gave me a case number and told me to call Consumer Affairs at (415) 550-5005 and give them this in order to escalate this problem. I've tried several times to contact Consumer Affairs at this number and I always get an answering machine. I leave my name and number and don't get a call back. This is why I'm trying to take care of it online.

Our fine USPS was 0/2 this holiday season. I thought I'd save some money and ship USPS instead of private (UPS or FedEx). Neither package arrived at its destination. One package was returned to me severely damaged with most of the original contents missing and included other people’s mail in the box. Perhaps they wanted me to deliver the other people’s mail for them? The other package never arrived, and then almost a month later I received a note from the USPS explaining that it was damaged, but was never returned. Stupid me - I should have purchased insurance. I fully deserve my $400 in losses, as I should know better with our USPS. What irritates me most is that they will not refund the $31 in postage for the undelivered items. I paid for a service that was not met. No company in the world would operate this unethically, yet it is policy (no refunds) with the USPS. Shame on them. As an extension of our government, it makes me disappointed to be associated with them as an American.

I own a small business in NJ. We order items over the internet on a daily basis, at least 40 orders a month. 30 of the 40 orders are shipped via the USPS system. 95% of the shipments arrive without any issues, some times earlier than expected. The last 5% get stuck in the local distribution center until someone wakes up and finds them. The tracking system they have is not even close to being good. Common sense says that when an item is in the distribution center for more than 3 days, the tracking system should issue a flag for the supervisor there to look that item up and push it through the system so it can go to its next destination.

I shipped an iPhone to China via USPS Priority Mail International. I thought my tracking number would suffice. I have been contacted by the buyer numerous times, who is understandably upset and keeps telling me to contact customs. Problem is we cannot. USPS shows it is "in transit" after leaving sorting facility on 12/1. It's lost somewhere. I have to pay the buyer back and will be out a ton of money. I contacted Consumer Affairs, but I can only leave a message. They said they get back to you in 24 hours, but I have left messages over a week and heard nothing. What can I do?

My address is **. I would like to report that the supervisor and the assistant to the supervisor refused to give me my mail. The supervisor is a white male, blond-looking hair with mustache and the female was black, slim-built. The office is located on the Boulevard Colonial Heights, VA. On or about January 2, 2013, my mail was not delivered to my place of residence. My wife and I went to the post office to see what was going on, and at that time, they gave the mail to my wife. We are in the process of moving and one of the route delivery persons went back the office to report to her boss that we were gone.

We have had so many problems with mail delivery: we getting the neighbor's mail, they getting ours, packages left out by the road (we live off the road a bit), getting mail that had to be signed for (for our neighbor) in our box, packages sat in the driveway when it's 90 degrees out and clearly marked "Keep in cool area." Today took the cake though. Package was marked fragile with red obvious sticker and we were home watching the mail person barely stop as they did this. See picture.

I purchased antique parts on eBay Germany. I made arrangements to have parts shipped to USA via DHL. DHL International uses USPS for domestic distribution. Parcels left Germany on 8-Dec. 2012 and arrived in San Francisco on 10-Dec. 2012. Call to service center yield zero information. Service Center said to contact local post office. Local post office referred me back to service center. Service center cannot investigate parcels they have received; the sender must. The sender did and DHL said USPS received the items. Rather catch 22.

I sent out a package on 12/28/2012 using USPS Large Priority Flat Rate box. The packaged weighed 21 lbs. going from Riverside, CA to San Antonio, TX. I expected the package to arrive in 3-5 days, as that is the expected delivery time for Priority Flat Rate. The package never arrived, and I have continued to speak with different departments with USPS to determine what happened to my package with no help. I have filed a complaint with their investigation services twice and have not received a single word back in writing or call. I am very disappointed with the USPS service.

They have inconsistent mail delivery and priority package pick up. Sometimes the driver simply does not show up at all. On one occasion, the driver filed paperwork stating that he was here for the pick up, and he was not. I have filed complaints with the post office. USPS gave me the phone number to talk to a supervisor at Lents Station. I called all afternoon. They don't answer the phone.

I paid for a PM package to be sent from Colorado Springs, CO to Pueblo, CO - a distance of about 20 miles. The package went to Denver, CO for delivery to Pueblo, CO - a distance of about 150 miles. The package was sent on Wednesday, Jan. 2, 2013. It did not arrive on Thursday. On Saturday, I saw my mail carrier put mail in my mailbox, but no package. I left home and contacted her later in my neighborhood. I asked if she had a PM package for me. She rummaged in her truck and found it. She didn't even know she had it on board and said it had gotten put in with the general mail and she would not have come back that day to deliver it but would have brought it back the following week.

After living here in Urb. Ciudad Cristiana, Humacao, PR for 13 years and having packages being delivered by at least 5 to 6 different carriers, as of 1/7/2013, the current post master has rudely stated she has instructed the carriers not to deliver packages to this highly residential area. She stated that the physical addresses do not match the post box numbers, and that I and my neighbors need to get together and resolve. I tracked my package and a notice was left all the while I was home waiting for the delivery. I called 3 days in a row for re-delivery, and the post master stated on the phone "I told you, we will not deliver!" and then hung up on me.

The packages arrived at the dock delivered by UPS, signed for, received then never made it to my postal box. I have to cancel the order and get money returned. The postal staff don't care, don't investigate. They must fall into somebody's trunk. I will not renew postal box.

When I moved into my Uncle's house, USPS said that they would no longer deliver to the box that was there for years. JCPO approved of the new box site, in person by the Postmaster. After the delivery person got in my face and threatened me, the JCPO demanded that I move the vehicle in front of the box. They had delivered to both sides and were retaliating. There are no other place available to move vehicles. In fact, they do not drive to the box when there is no vehicle there. These people are abusing their power and I need some actions.

We have a bank of locked mailbox property of USPS in the middle of our cul-de-sac. They, USPS, will not maintain the locks which stick; they are out in the weather and are cheap locks. I have called and left messages at the PO and left numerous notes on the mailbox to ask if the mail carrier would please change the locks as it is a misery to try and open. This has been ignored. The postmaster, Mr. ** never returns your call nor answers his phone. The carrier is angry and would not leave packages on my porch. I have filled out 2 permission slips. When I call for a redelivery, she doesn't bring it the next day. I filed a complaint.

This is a complaint I filed with the USPS regarding the actions of their employees at the Indian Tree facility in Arvada, CO:

I moved in the place that I am now living in back in June of 2012. Ever since I have been having trouble with the lady that runs our route. There is an older man that runs it and he never makes this mistake! She is always just rushing and can't concentrate! This lady keeps putting other people's bills in my mailbox and everything, even the wrong address! I have called the postmaster in Stoneville, NC and spoke with her since this is where my mail is coming out of. She just seemed too rush off the phone and said that she will tell her the situation, and that she assures that this will never happen again. Then it does again today. I have had to call in four times and the postmaster does nothing but keep taking down the different names that are supposed to go in my box. I have told her only ** are to go in my box, but still they don't listen. I am beyond fed up!

I sent out ** Company payroll on November 21, 2012 from the Metairie Post Office located at 3517 Johnson St, Metairie, LA to St. Martinville, LA. Our office in St. Martinville, LA has never received the priority package yet and they checked with the post office in St. Martinville, LA many times as I checked many times at our Metairie Post Office on Johnson Street. We have voided/canceled payroll checks and reissued checks to employees. Our corporate office in Metairie, LA would like to know what happened to the original Priority Mail Package sent on 11/21/2012 before Thanksgiving. I did not send it with a tracking number at that time. I did not know that it was available. Please respond asap.

I went to the post office to send a fragile item via express delivery to Decatur, Illinois. I was promised it would arrive on Saturday by 3pm. I tracked it at 4:30 to see if the recipient has received it, but it only stated it was processed on January 4th at 2:37. It stated to check later for update. I called and spoke to a Venita who stated the same thing. She could not tell me anything. She did take my name, number and the recipient's name. She said someone was going to call me. No call, no tracking for the package I paid over $30 for. It has not been received. Why would USPS do this to people? I am so shocked. I have read other complaints, and one similar to mine. This is a shame. People are doing this and paying for the service. This is how they do business? This is so disappointing.

Two weeks before Christmas, my mother shipped out a 27 lbs. box to me full of Christmas presents for my self, husband, and children. (It was sent from KY to FL.) Christmas came and went without the package. Then, on 04 January 2013, I opened my mailbox and inside was a brown envelope with a stamp on it that says: "Damaged in handling. Please accept our apologies. Re-wrapped and repaired at MNDC Memphis, TN." I then opened the envelope to find a few sheets of paper. I called my mom and asked her if they were in the box. She said yes and asked if I got all the presents too. No, I did not!

I mailed a large package to my son serving overseas in the Army on November 17, 2012. He has not yet received it. I called the post office in Hudson, FL on Big Ben Drive and was told that without the tracking number, there was nothing they could do. They referred me to the APO website, which was a waste of time as I didn't have a tracking number. I waited a couple more weeks, still no package. I called post office again today and the rude associate told me "You want me to go back on one of the busiest days of the season and look through thousands of entries?" She was very condescending in her tone. I hung up on her. The consequences to this is that my 19-year-old son, who is fighting for our country overseas, did not get his holiday package; and the tears, frustration, anger and sadness I have endured talking to uncaring and rude postal employees, have been emotionally overwhelming.

On December 8th, I requested a new key for a USPS-owned mail box at the Hidden Oaks Condos. Since then, I have visited the office (221 Driggs Dr, Winter Park 32792) and called at various numbers several times. On several occasions, the employees have simply hung up or the line was not picked up. On the occasions that I did speak with someone, I was informed variously that I needed to wait, that the request had not been filed, or that I was speaking with the wrong person. On January 4th, I spoke with Shoshanna at the national number (800 275 8777) and was informed that there was not a specified date the key could be delivered, I was not speaking to the right person, and that no request had been made. On one of the numbers given (407 679 6696), I spoke to a Frank, Alex, and Mary Joan who all told me various other numbers and that they could not find out when the key/mailbox would be ready. I am uncertain where to turn, beyond the Consumer Affairs number helpfully provided by Shoshanna.

I ordered an item in the beginning of December 2012. After a few weeks, I called the company who then gave me the tracking information and emailed it to me. The item was supposedly delivered on 12/10/12. I never received it. I have been to my local post office three times and got no help. They told me to file a police report and write an official complaint to the main USPS. They never called back so I called again and they gave me the number to Consumer Affairs. I just want to know who is going to pay for this item? It was a Christmas present. Thank you.

We sent packages priority mail, but they were never received by the family. As we continue to call and track them, they tell us they were delivered, not that we are placing an inquiry they see we did not request a signature. If packages were delivered, the person should know where they delivered them. The cost that was paid for the delivery was for that not to have them stolen or just dropped somewhere. I called Consumer Affairs after four days of waiting for a return call and some elderly incompetent black woman needs to be fired. Her statements were it was scanned as delivered and that is it. I can see why this company is slowly losing the customers it once had. There needs to be some integrity and some accountability to the people that trust their packages will get to the destination or at least be looked into.

My husband mailed a small padded envelope to my mother for Christmas on December 22 from Bakersfield, CA to Homossassa, Florida. It is January 3rd and my mom has not received her package. We used a red plastic padded envelope that weighed 1.50 oz. It was not insured but because my mom had received a previous package the week before from us that was insured, my husband felt the need was a low one. Well, now the package is missing. Do the employees of the USPS seek out packages to steal because the package did not have an insured label posted on it? Just a thought.

I mailed my niece’s Christmas package on December 12, 2012 with delivery confirmation. It is now 2013 and they do not know where it is. I spoke to a very rude supervisor at USPS named Michael who should be fired. A very nice woman at Consumer Affairs is helping me with the case. Hopefully it will be resolved. Never use USPS!

On November 29, 2012, I mailed a package from Baton Rouge, Woodlawn station, "insured" for $200 and "Delivery & Confirmation." On November 30, 2012, according to online tracking, the package was received in Memphis. As of today, January 2, 2013, there is no action in tracking. No one at USPS can give me answers except "It's the busy season" and "There are lots of lost packages." I mailed my package in November to avoid the busy season. This is unacceptable business practice, and it is no wonder why the USPS is going out of business and why everyone pays a premium price to mail via UPS or FedEx!

We shipped the package out on Dec 18th from Loveland, Colorado. We sent it with a delivery confirmation receipt. It was sent priority mail. Confirmation number is **. It made it all the way to Spring, Texas but never made it the house. Last update was on Dec 24th. Now, they lost the package that was on the truck for delivery.

I live in Reading, PA; and this Christmas, I have ordered a couple of things online. The first thing that got stolen was a digital camera. I went to the post office and I found out that my regular mailman was off that day, so I spoke to the person that covered for him. She said that she left the package at the hallway where anybody can see and take it! I told the mailman, the lady and the manager to take the package back with them when nobody's home. So I called the company where I got it from and they sent me another one. I received it. A couple of weeks later, I ordered something else, and it got stolen again. I spoke to my mailman, and he said he was off that day and the same lady delivered my package. I am getting really aggravated, and I am starting to think that this lady is stealing my mail. What a shame on the USPS part. They are very irresponsible. No wonder, they are closing down a lot of offices.

I had not received mail at my home in over one week, which had been a problem quite a few times prior at the same address. I was waiting on refunds and government benefit checks that seemed to have vanished. We were in the process of moving and still residing in our home, and needed the mail that had already been in possession of the USPS for more than one week. When we were moving some of our belongings, I saw my mail carrier coming towards my house and asked her if she had any mail for us. She told me that my mail was being held at the post office. I never thought much of it until after I left the post office with my mail that had been held without my knowledge. I felt as though it shouldn't be right for my mail to be held without my knowledge or permission.

I submitted a change of address form, and the next day, a vacant tag was in our mailbox and no further mail was delivered. I assumed they were holding mail at the local office pending the forwarding order taking place. After having a shipper inform me that an item shipped to us was returned undeliverable, I inquired at the local office to find that all of our mail has been bounced back for the past 12 mailing days due to the carrier placing the vacant tag in our box for reasons that have not been explained to us (though it is clear that she is not supposed to do that). We have had business papers, Christmas cards, Christmas gifts, and items we paid to have shipped here presumably returned to senders. We will have to pay to have some of these items from retailers re-shipped. The manager's response was "Huh. I'll have to talk to the carrier about that." Too bad you can't sue this incompetent division of the government, which you are basically compelled to use. I thought there were laws against monopolies!

I started several days ago a search for a package sent (Parcel with insurance). In tracking package to the 18th of Dec., it was noted that it left Sort facility of New Jersey, but nothing since. I reported no delivery with now 2 case numbers, and I expected a call back. To date, there has been no call back to let me know the process. I continually have to call. I contacted my family to whom package was sent. It is still not received. I was finally told to contact Consumer Affairs with a telephone number, but I cannot get through either. I'm stuck all the way around. Now I have to wait a certain period to even file my insurance claim. Can you help me? The package was never scanned that it was even delivered, or perhaps it is still sitting somewhere. This package was going to New York, NY 10013.

I have lived in Wrightwood since November 2000. I have had the same post office box # for the past 12 years. I bought my house in November 2000 and have been at the same location the entire time. I work 10 hours, 6 days a week. I go 2 weeks at a time without picking up my mail. I went to get my mail 2 weeks ago, and my box was locked. When I went in to speak with someone, Alicia at the counter told me my box lock was changed and given to a new person. All of my mail, bills, mortgage statement, etc. were returned - except for 2 Christmas cards they were holding. I have no forwarding address to give my debtors. I have been unsuccessful with getting anyone to help me. I have spoken to the supervisor and a supervisor at the postmaster. All I get is that I should go to Consumer Affairs. Here I am. I don't think it's right that this happened. I didn't owe any money. I am a homeowner, not some random renter; and I would like to know where I am supposed to send my mail.

On October 25, 2012, I received through an email a confirmation code concerning the official change of address. In mid-November, I spoke to the Ellicott City postmaster located at 3375 Ellicott Center DR to inform her that I have yet to receive any mail at my new address and to please stop all mail deliveries at the old address. On December 17, 2012, I spoke to Curtis at the USPS complaint line 1-(800)-275-877 that mail continues to be delivered at the old address. He stated to me that USPS confirmation code ending in ** was currently being processed. Curtis then created case #**. Two days later, I completed USPS's questionnaire as to how satisfied I was in the completed matter at hand. I stated the problem still exists (for crying out loud).

A huge box of health foods for sick people who have cancer has been stolen by the US Post office in Bell Gardens, California. I'm going to the LA Times where my girlfriend works and the police department! I paid about $50 to ship a package from Santa Ana to Raleigh 27615, and it has vanished from thieves in Bell Gardens, CA. This package was worth $1000, and I have no doubt it was stolen. I will take them down at Bell Gardens Post Office. I'm going to get either my money back or the package. Bell Gardens Post, you better find my package before I go to every newspaper in the country. I have no options because people who are sick needed this product and medicine. I need the package delivered like I paid for.

I contacted both USPS and Consumer Affairs. Neither companies could do anything and told me there was nothing I could do either except wait it out. I shipped a package via first class mail with a certified mail receipt. The package was supposed to ship to Allen, TX but instead it's been sitting near Coppell, TX and tracking info states, “departed USPS sort facility Dec. 13, 2012 Coppell, TX.” Today is Dec. 27, 2012 and neither the postal service nor Consumer Affairs will do anything. I will be contacting the BBB.

I mailed two APO packages from my local post office to my son-in-law in Afghanistan on December 12, 2012. One was an electric pancake griddle that I left in its original packaging and wrapped in brown paper. The other was a USPS APO Flat Rate box. According to USPS tracking, both packages left Girard, Ohio at 5pm on the 12th and were received in Youngstown, Ohio at 6:30. The brown wrapped package then was forwarded to Warrendale, PA and on to the APO address. My son-in-law received it on the 18th. The USPS box on the other hand was never received in PA or sent on for military mailing. Local post office says because the confirmation number hasn't been scanned, they can't tell where it is. (So what exactly is the point of a tracking number?) And the only suggestion they have is to contact the military. No wonder the post office is going under. Is there another way to ship APO packages?

I insured an audio receiver for $100. This was a vintage 70's wood grain receiver that worked perfectly before being shipped. I packed it properly and sent it via the USPS parcel post with insurance. The item arrived damaged. I then made a claim for the amount that I purchased it for. Within a week or so, I got a check for $25 for the receiver and the postage paid back. I filed an appeal and then finally, 40+ days later, it's finally denied because they paid out the first time on the depreciated value. In the appeal, I put that the original purchase price was $300 and that's what it should have been depreciated from if anything. I now have to file a second appeal and see what happens.

I am having problems with USPS about a package that said it was delivered on December 17th at 2:23pm and it was never delivered. Of course, when I reached out to USPS and filed a complaint, no one has an answer. No one knows who delivered my package or where they delivered it. And then they gave me a number to call for Consumer Affairs USPS and I have yet to speak to someone. It's been a week and a half. I'm not even getting through to talk to someone. The automatic message is telling me to call back. USPS has a lot of scam with them and I want to know who delivered my package and where it is.

Not only did they lose my package, but getting hold of customer service is next to impossible. I waited for over an hour to speak with someone and got hung up on. So I called back and had to go through the 15 minutes of wasting time talking to the stupid robot that doesn't understand a word you say. It's been over 2 hours and I still haven't been able to speak with anyone. I emailed them twice, no reply. I sent an inquiry over their website three times. So finally today, I decided to call, and this is what I get. I will never use USPS again, and I advice you to do the same. It's ridiculous to treat customers this way. Never again.

I have sent several packages to my only grandbaby in Brazil for her 1st Christmas and her parents. I am thrilled that she has received some of her Christmas presents. I have been keeping a close check on USPS.com by tracking the packages. On December 14, I sent two packages express international at the same time. The package is in Customs clearance in Brazil. However, the package is in Customs clearance in Mexico as of today, 12/21/12.

I mailed several packages to my parent's house in Tennessee as I would be home from New Jersey for the holidays. By sending my items priority mail, getting insurance and tracking information, I thought all would go well. I was wrong. When my package didn't deliver, I called customer service. After being on hold an hour, the only information that they could provide was what I read on the site. They then told me I would have to wait 5 days and call back. I'm now at risk of missing my Christmas deliveries. I will use UPS or FedEx from now on. I would describe USPS as thieves who use false advertisements to lure in customers. The priority service isn't guaranteed. They are completely useless and most likely my items have been stolen. Thank you, USPS, for being the Scrooge that stole Christmas.

I mailed a package from Baton Rouge on November 29, 2012, bought Insurance and Delivery & Confirmation. The package was to be delivered to Sacramento, CA on December 6, 2012. Package left BR on November 29, arrived in Memphis, TN on the 30th and has not been seen or tracked since that date. I want my package!

I sell and buy a lot of stuff online so I know the prices for almost all shipping services. I sold an SD card on Amazon (it's a flat, 1 inch card for memory, can't weigh any more than a piece of paper). I taped it up in paper, put it in an envelope with a stamp, and sent it off. A week later, it was opened (which is weird) and returned saying insufficient postage. So I obviously had to refund the customer their money. I'm guessing they wanted $1.64 in postage because this was considered a package, not a letter - which is crazy to begin with because it was in a standard envelope. But regardless, who's opening mail not addressed to them?

I mailed a high-valued package to Overland Park, Kansas. Five days later, the tracking says it was delivered to Solon, Ohio. They didn't miss it by much, huh? **! I mean really, who would put a package in someone's mailbox in Ohio when the address is Kansas? I am getting the same runaround that all of the other people posting here are getting. You open a claim, they don't call you back, give you the number to consumer affairs. I have never felt so screwed! I entered a contract with the USPS and they failed to deliver (excuse the pun). My new goal is to never use this worthless, incompetent service ever again, UPS and FedEx for me. This is nothing but legalized theft. If I sound like maybe I am pissed, that is absolutely correct!

USPS wrongful and inaccurate inspection of media mail - I mailed 3 boxes of media mail; these were book items for young children. The Post Office in Sweet Home, Oregon took it upon themselves to inspect each box and determined that one item was a toy and not a book. It was from a publisher and was an educational book item. Now they are requiring over $59 for the boxes to be delivered. They were extremely rude and unhelpful and clearly do not know what is found in a bookstore. I am very disappointed.

It is the 4th time this year an important payment sent through the "first class" mail has not been delivered sooner than three weeks, causing late fees, penalties and delays. This is prompting me to reevaluate all payments to be mailed. Any future payments will be done electronically or sent via FedEx. This is unacceptable performance. No wonder why the postal "service" is losing money. Any private company doing business in this way would soon be out of business. Losing customers due to poor service is certainly a major reason for people flocking to alternate means of delivery. Privatize this entity!

Please send this small package again. Somehow, it went to the mail recovery center and I just want it to be mailed again. Thank you in advance. The item is just some small tow hooks I bought on eBay.

On November 21, 2012, I mailed 7 flat rates boxes, no tracking, no insurance, from 95120 to 14075. One box was received within 4 days, slightly damaged. The other 6 have not arrived as of 12/14. My local USPS supervisors have tried to contact 14075 but got no reply. Something is wrong when only 1 out of 7 packages arrived. A 15% delivery rate is unacceptable in my opinion. The boxes all contained San Jose Sharks hockey team magazines, paperback media guides, memorabilia, etc. I filed a complaint with the USPS Inspection Service today.

On August 11, 2012, I shipped a $200.00 college text book to my eBay buyer. She contacted me saying that I sent her two books that she did not order. I told her that I shipped the right book and that I had never heard of the items she said she received. She filed a claim to get her money back and said that I sold her items not as described. eBay refunded her money, taking it back out of my account. The book I sent was called Diet and Nutrition Therapy - a pre-nursing text. The two little books I received were The Practice of Emotionally Focused Couple Therapy and Dark Enough to See the Stars in a Jamestown Sky - neither of these books have anything at all to do with nursing. I even had a paper inside my envelope that told the customer the name of her item and the total costs. Why couldn't they look at that and see where the correct text went?

I was expecting a package from Hong Kong (Christmas gift for my wife) and is/was being sent registered. I had not received it yet and Hong Kong said they had sent it. The USPS website agreed with that, with no further information for days. So I called customer service and I was given a case number. I was told they would investigate and I would hear something within 24 hours. I did not hear anything, so I called back and I was apologized to. I was told that I should have been informed and that I would be informed by 5:00PM. I was also told that if I did not hear from the USPS by then, I should call back the next day. I questioned as to why I should not call after 5:00 since their customer service receive calls until 8:00PM. Customer service then told me that would be okay. I was so happy to receive that permission.

I sold some items on eBay - to be specific, 5 Morgan silver dollars. The items were sold in September and shipped on 9/7/12 from Ft. Lauderdale to Salisbury, NC. They arrived in Asheville, NC distribution plant where they were lost. I had insured them for $200. The claim was completed with value statements and the invoices I had from the sale, and the USPS mailed me a check for my claim for $17.46 instead of the $200, without any communication they had reduced the amount. Instead. they sent a letter separately "explaining" that policy gave them the "right" to reduce my claim as I did not send the items out registered.

I was expecting a package and it came. However, the carrier, Nina **, said "I didn't know if you were home, so the rest of your mail is in your box." I said, "I am mostly at home." She said, "Thank you." This is the second time my mail was not with the carrier when I had a package delivered. If I had not been home, wouldn't she have had to return to the box to put in an attempted delivery notice? The last time this happened was this summer. But today, it is in the 20's and cold. Please make sure that this carrier learns that the mail should be delivered to the rural box with the notice of attempt if the customer is not home but with the package if the customer is home. It is good business and it is certainly a more polite way to handle rural customers.

On 11/30, I mailed priority package w/ delivery confirmation at a cost of $15 to granddaughter for Christmas, 2-3 day expected delivery. The package was scanned leaving Norfolk sorting facility on 12/1. That was the last time the package was scanned. I filed complaint w/ Consumer Affairs because Back Bay and Courthouse post offices were rude & incompetent when I asked them to investigate. Consumer Affairs contacted Norfolk & Capitol Heights, MD - package was still missing. I live on poverty level and cannot replace Christmas gifts of $400. Please help find the package for Christmas. Today, 12/10, the package is still missing. Granddaughter & I are heartbroken; her gifts are missing.

Mailmen put school photos in box and bent them. I talked with John at the Burlington branch. He never called back after I took the package up there. When I called him back, he said that since they weren't insured, he could not do anything. I don't have the money to pay for them again. It plainly states - photos, do not bend. I think you should pay for them, period - or teach the mail carries to read and pay attention. I would really appreciate a call back. He has the packing. The cost was $57.50. This is your mail carrier's fault, not mine. Just so you know, I called the picture place and told them to send pictures to the schools because your screw up won't pay to replace them. They were for Christmas presents also. Thanks a lot.

The United States Postal Service is a bunch of people who don't care! No wonder why they are hardly used anymore and have had to lay off tons of employees and close branches. They lose overnight packages that are guaranteed delivery by 3PM. When asked about where it could be, you're left on hold for over an hour and then told, "Sorry, mistakes happen and guaranteed doesn't always mean guaranteed. As soon as we find your package, someone will call you after one business day!" Really, this is awful service and just plain lack of good manners.

Missing paid subscription (again). For the third time in approximately the past two months, my paid subscription to Sports Illustrated is not being delivered to my address. It happens about every 4 weeks - an issue is missing. I have repeatedly called our local branch to no avail. I think I will discontinue the subscription due to the poor delivery of the US Postal Service.

Priority mail package addressed to Youngwood, PA 15697 and was delivered to an unknown address in Natrona Heights, PA 15065 (per delivery confirmation report). I attempted to recover the package with the help of a USPS customer service. The postmaster of Natrona Heights office repeatedly did not respond to requests for assistance. I no longer can trust the USPS to deliver packages or give assistance when an error occurs.

I run a small business and ship several packages everyday by priority mail. I use official priority mail packaging, usually the cardboard flat rate envelope. I print my shipping labels directly from the PayPal transaction. PayPal will not let me print a shipping label that has an invalid USPS address. I shipped a package to Union, KY on November 23rd. It was scanned in by my local post office (Springfield, CO), dispatched to the sorting facility about three hours away (Colorado Springs, CO), and then scanned in as departing the sort facility on the early morning hours of November 24th. The package has not been scanned since. When checking the tracking on the package, it shows expected delivery date of November 26th.

On November 28, 2012, I sent an 8"X11" brown envelope to **, Brooklyn, NY 11217 Certified Mail via the Mineola, NY 11501 Post Office located at 160 1st St Mineola NY 1150-4070 with an expected date of November 30, 2012. As of date, this item has not been delivered. On Monday, 12/3/2012, I contacted the Customer Service number at 1-800-275-8777 and advised them of the situation. I was then advised that the 2-3 business days that are stated are not guaranteed and the actual time frame was 5 days. Upset by this, I advised the representative that there is important and personal information within the package and I need to know when it would be delivered. She was unable to provide this information but advised I continue to check the site for more information.

Last Nov 19th, I had sent an original Certificate of Authorization to Manufacture Notary Seals and Bond, by certified mail, with an application containing personal and credit card information. After days, it was not delivered. I made a written complaint to the USPS website and requested to get a written answer. I still have not received it. Then, on Friday the 30th, I called and complained by phone. On December 2nd, an employee, Yvette, left a massage telling me that they could not track the item and that I had to call the toll free number again on Monday.

At approximately 7:20am on 12/5/12, I encountered a truck traveling on southbound Route 9A in New York, between Hawthorne and Elmsford. The truck cab was marked "Contractor Rinaldi, Port Chester, US Mail", and the license plate number was **. The driver barreled up to a pickup truck that was traveling at the speed limit in the left lane (there was a passenger car in the right lane traveling alongside the pickup, matching its speed). He was approaching at a speed clearly and startlingly above the speed limit and nearly rear-ended the pickup.

Shipped parcel post on 11/7 from ABQ. Online on 11/11, box was not moving from Denver since 11/7. The other boxes were sent the same day and arrived at destination. I called on 11/14. They said "Too early, if not yet arrived by Saturday, 11/17, call back." I called on 11/23, talked to a friendly person, filed Lost Item # ** and said "Will get back to by Monday, 11/26." I called on 11/29, since there was no response by Monday. Action Notes said, "If not arrived by 11/30, Vicki to call me on Friday, 11/30, to get more data."

I went in, no pens. Trying to fill out customs form and the last time I went to the counter without my paperwork filled out, I was told with a roll of the eyes that, "I should have seen you coming." I asked the lady in front of me if I could borrow a pen. No luck. She and I then saw a lady return a borrowed pen to Tamara's window. I went to see if I could borrow the pen, 4-5 people in front of me and at least 10 behind me. So I went to her window, stood to the right of the gentleman that she was selling stamps to, asked if I could borrow a pen, then stood to wait understanding she was in the middle of something.

I moved to a different apartment in the same complex about 6 months ago; ever since, I have been getting bills from other attendants that received my mail. There was a package that I needed to have for the weekend and it showed that it was out for delivery for 2 days. I finally flagged down ** and he had it behind his seat, very easily could have been placed the package in my box. When I first moved, my student loan check was placed in my old box that did not have a lock on it and I even had a note to help remind Jo that I had moved and had my new address on it. I just happened to see the door open on my old box and saw the college’s name on it, it was my check that I needed for bills.

I was mailing an overseas package to the UK and first in the new line that opened up. The post office lady said "Oh no, a customs receipt! This takes forever to type in. I knew this would be a bad idea opening this line and I see there is another man behind you with a customs receipt." She proceeded to yell at him since he had the wrong one, all the while trying to type in my info. I always try to joke people out of their bad moods so I just said, "Well, the first customer of the morning is always the hardest, the rest will be better." She said really loud, "All customers are difficult. All take a long time and the rest will not be better." I still tried to be nice and asked her, "What is the easiest, cheapest way to send the package?" She said, "I can't stand chatty people. Look at that line. It is so long and I can't chat with you."

I am a disabled senior citizen who is on oxygen about 20 hours a day. I have congestive heart failure among many other medical problems. My husband is 79 years old and has his fair share of medical problems too. I depend on the post office to deliver my mail and packages because it is very hard to get out anymore. I have 3 different confirmation numbers from the post office that they would deliver my package and it still has not arrived. Redelivery was supposed to happen on 11-26-2012 and the confirmation number is ** and they never showed up. I requested redelivery on 11-30-2012 with the same confirmation number and still no package. I again requested redelivery and it was supposed to be delivered on December 1st with the same confirmation number. It is now 12-3-2012 and still no package. I called again today and they claim that the package will be delivered tomorrow on 12-4-2012 but I find it very hard to believe. My blood pressure is all the way up and I am very upset. Please help me if you can. Thank you.

There's definitely a crime ring within the post office (most likely sorting facility/carriers). I've had 3-4 packages stolen recently (within the past month). Someone with power needs to investigate and prosecute the thief/thieves at the Long Beach (90809) CA sorting facility ASAP! My packages (both when sending and receiving) are being targeted and stolen. The tracking tells me that this sorting facility was always the last stop before they all disappeared. This is unacceptable and the culprits need to be fined and thrown in jail.

I have contacted USPS several times but they don't call me back. Tracking number: **, says that the notice was left at 8:33 pm on 21st of November. I was home all day.

I know my Trumbull mail on Daniels Farm Rd gets delivered from their location (USPS on Monroe Tpk in Monroe, CT). I have not gotten any mail in days. I put up a flag, because my car is in the shop and I need my "jury duty" response to go out; it's been up for days. I see mail trucks zoom by (much faster than the speed limit as well, many kids and a grammar school on our street), but not one of them stops to actually deliver or pick up mail. I have been missing a lot of mail since May as well - mail I knew was coming like government mail, mail from the state, mail from my family and friends. I don t know what these people are doing. I even tried to call a few times, but the only response I ever get is "I am not the manager, so I can't do anything about it." When I asked for the headmaster, I mysteriously get disconnected, or he is never there.

Loss of Express Mail item ** - This item contains mortgage documents of 30-40 pages including my social security, bank account and credit card information. I called the post office, and after 24 hours of research, a Denica called to tell me they could not locate the article and I could reply for a refund. I should immediately go to the Post Office and file a claim for the value by completing form 1000. She told me there is no statue of limitation with postal inspections but there is to file the claim. I told Denica what the file contains and she told me if there is a problem to please contact Compromised Mail Related Crime Division at 877-876-2455. I am very concerned at the loss of this package and the potential for compromised credit.