USPS Reviews

I should be able to order something and receive it the first time without it taking a month to receive the "second" item that was sent. Either someone in my neighborhood is getting a "present" every time I order something online or our postman is getting a "gift". One of these days I will not get another item sent to replace the one that conveniently gets lost by the post office every single time!

I would have paid my bills and posted before August 1st but now it will be at least on the 2nd of August.

When I returned from vacation a month ago, I went online and suspended delivery until Saturday. The following Tuesday, I called because the mail was never delivered. The person in the local office in Swedesboro stated it was a new driver and it could be delivered tomorrow. I responded that I think it should be delivered today – and they did.

I’m not sure why the USPS is still in business. If the postal service cannot deliver and pickup mail, why does the US spend so much money on it and causing additional debt to tax payers?

I checked with my local post office, as well as the one my carrier reports to, and my mail is at neither of these locations. People who have sent me mail have not had those pieces of mail returned, so my mail is not being sent back. I can only assume then that my carrier is stealing my mail. She refuses to answer my questions of why she is not delivering my mail.

Today, 7/29/11, I saw my mail carrier at my apartment's mailbox. There was no mail in my mailbox. I asked her why I haven't been receiving my mail and she said that I haven't been picking up my mail. I told her that I've been checking my mail every day and there is no mail. She said the mail is being returned to the original sender. I asked her when she started holding my mail and she wouldn't answer me. She ignored my questions and laughed at me. She handed me a piece of paper with a 1-800 number to call for help.

There has never been a note in my mailbox notifying me that my mail was at the post office or why they were not delivering my mail. What can I do about this and is it even legal for a mail carrier to withhold delivery of my mail?

What can we do to resolve this problem?

I have been selling on eBay for years now. All of the sudden, the last few months they are missing and I have to refund people.

I have a list of tracking numbers that say they were never accepted when I personally delivered them to the PO.

What a shame that they are above the law; soon I cannot continue my business at this rate

It has been over three weeks for this particular letter. It still has not come. I have lost at least five pieces of mail sent “to” this post office, and I have not received at least the same number of letters “from” the same post office.

My friend I am corresponding with has also filed a complaint as she even got an electric bill two days later than the due date. This has been going on far too long, and I am sick and tired of never knowing if I am going to get my mail from this address: PO Box #**, Joppa, IL.

The residents of this town use PO Box's. I receive mail "always" from my relatives in Scotland far quicker than I get mail or non from this Post Office. I want this looked into as it is a federal crime to tamper with mail. There is no other conclusion I can come up with for so much mail to go missing on both ends.

I installed a new mail box in the front yard; he still complained the very dog he pet and had no problem with in the past. It all started when I refused to weld something for his personal hot rod car at his house. Something very wrong with this guy; his fingernails are long and yellow, and he smells like he does not take showers.

I think he may have mental issues and he has made attempts to talk with my 9 year old son.

I went into the Malabar Post Office, as I frequently do, to ship out an international pre-paid package. I stood in line for ten minutes as there were only two postal clerks to check us out. I was the last one in line with no one behind me for a while, but by the time I was at the front of the line, a line had formed behind me. I had one package and asked Clint (the clerk) to please check-in and accept my package for me, so that records shows that the package was accepted at the post office for tracking purposes, and proof that it had been accepted into the postal system.

Clint refused to scan my package into the system; he informed me that USPS clerks only check in pre-paid packages at their convenience, and because there was a long line behind me, it wasn't convenient. He was not going to scan my package into the system for me, but would take the package and put it in a bin-- where it would be scanned in later.

I replied to the clerk with a polite, "No, thank you. I understand, I will just come back tomorrow." He then became very rude. He stated that if any of the other employees scanned in my pre-paid packages, they would get fired.

I asked him why they would get fired for providing a service to me that I had paid for, and was entitled to.

I also stated my confusion by politely saying to him that I have been in business for two years now, and have always had my packages scanned into the postal system when dropping them off (in which he knows because I am in there every other day with shipments, everybody there knows me).

He then firmly and in an annoyed, rude manner stated that they only check in pre-paid label at their convenience, and if he caught any of the other clerks scanning in my pre-paid package, they WILL get fired. Then, he looked at me and said, "I'm serious."

I simply explained how the last time I had left a package with the USPS without being scanned in; it never got checked into the postal system. It was never delivered to my customer; in which USPS refused to help me track this package stating that they had no proof I dropped the package off at any postal facility. They advised me in the future to make sure to have the postal clerk scan my packages for acceptance when dropping them off. I nicely and calmly stated I would just come back early the next day to check in my packages then. Again, I was told if he seen any postal clerk screening in my pre-paid package they would get fired.

I simply just left the post office with my package. I went home, called USPS, filed a complaint and was told that an investigation had been opened, and that I would receive a phone call within two business days.

Clint was loud and rude; even though I was being polite about the whole situation, he continued to demean and embarrass me in front of all the postal workers and customers-- as if I did something wrong.

My Case number filed is CA10576634; I never received a return phone call.

Four days later, I called back in because I now had eight packages to be scanned in and shipped, but I did not know what to do being that I did not want to go in and deal with the same degrading situation.

I opened a second case CA105787407 regarding this situation, and was told that someone would call me within two business days--still no call.

I have since gone in on Clint's day off; had my package scanned in by a different clerk, and accepted into the postal system. However, this as I am finding out does not mean a thing either.

Problem #2: Lost & Untraceable Packages

As of 2011, my packages have not shown any tracking updates, and have gone lost. Some not ever being delivered to my customers.

Lately, the tracking numbers only show that the packages have been accepted at a specified postal facility along with the time and date that it was scanned into their system (thus, supporting the importance of having your package scanned into the postal system when dropping off a package).

However, even with proof that your package was scanned and accepted by the Unites States Postal Service, if your package has not been delivered or has been lost, (as lately quite a few of mine have been) the USPS states they are not responsible for the items that they failed to deliver or have lost.

This means that they are in fact providing a fraudulent service, and committing a crime as far as the law is concerned.

I am paying for my packages to be delivered to a specified address. I am also paying for the service of having my packaged tracked up until delivery. If my packages are not delivered and are not traceable; they have not provided me with the services I paid for, and are obligated to prove that their service was provided or refund me my money.

As recent records show, according to all my recent shipments, packages are not being scanned and tracked any further from the postal facility in which they are being checked into. I pay for the service of tracking my package, and having them delivered. Lately, neither of these services are being successfully provided to me, even though I have paid for these services.

I wonder if it is possible to file a Class Lawsuit against the USPS for financial loss, damages caused by not compensating customers for services paid for and not rendered when packages are lost and damaged in the care of the USPS (in the case where USPS cannot provide proof of delivery or track your package).

Recently, the wife fell ill. The husband makes less than USD $200 a month; is having a hard time keeping the family fed, and paying the hospital bills. My fiancé called me and said he wanted to give this family USD $1000 to help them out. So, in the next package I sent to him, I packed some goodies for a taste of home, and $1000 in cash.

My fiancé received the package today. He said the package was opened, marked "DAMAGED" with an official sticker, and the $1000 was gone, along with some of the goodies I packed for him.

We did not insure the package for $1000 because the insurance costs are almost 50 percent.

I have been unemployed since 10/2010, and have no money (I get food from the food shelf, and have been trying to stretch out a small retirement fund to get me by-- until I can find a job).

I have one key, but my brain injured daughter (can be verified) lost two of the keys.

I have NO MONEY TO GET THE LOCK CHANGED.

I explained my situation to the postmaster, and asked if I could just put a mailbox in front of my house, like I used to have, and like almost everyone else in this entire town has. He told me, "NO." I asked him if I could pick my mail up at the post office, and he said I could, but only for two weeks.

I still haven't found a job, the two weeks are up, and the last day I went in to pick up my mail he made it a point to say, in front of other customers, "This is your last day." I was insulted.

This employee of yours' is interfering with the delivery of my mail.

I have lived in my home since 1976 and own it. I am over 60 years old, I have no job and only has little money. If I had money, I would gladly pay the $10, but now I don't know how I can get my mail.

That man is the rudest person who has worked at that post office in the last 35 years (so rude in fact, that I usually go to the post office in the next town over which I can't do for my personal mail), and the embodiment of the adage, "Power corrupts, absolute power corrupts absolutely."

Please, help me and set him straight. I am profit, he is overhead. He seems to have forgotten this fine point.

Thank you.

I called back a couple hours later and spoke to another supervisor, James, who was beyond RUDE and of course clueless and could not help me. Nobody could help me with anything. Obviously the people at ASK USPS need training. I finally decided to call any post office in San Diego to hopefully find someone, anyone that might be willing to actually WORK AND HELP ME! I did. Farrell answered the phone and was my saving grace. She got a hold of someone at the San Diego PO who found the package, changed the address is forwarding. Then Stefanie called me from Consumer Affairs Houston. What an angel. I sure wish I would have gotten her this morning!!! If more people had her kind attitude, the world would be a better place. I think I am done using USPS for any Priority or Express packages EVER!

I decided to go into the office to speak with someone about the matter and I spoke to a lady named Magaly. She then told me to speak with Emma ** and I called her because she was on lunch break. When I did get in contact with Emma ** it was the following day, July 20th. She herself told me that the item was received on July 20th. I told her that he was supposed to receive it on the 19th as I paid express mail. She then told me that I had to speak to Tom ** with whom I spoke to today, July 25th. He apologized but I had to speak to Emma. She got on the phone and started to be loud and angry and insisted that I was not going to get a refund.

She was extremely rude and her yelling was uncalled for when I was only speaking to her. She then hung up the phone on me and I called back to asked for her last name. I am now writing a complaint.

I've never used this service before and it's very expensive ($73.10), but in the end I trusted the clerk. I told the receiver to wait at home so to expect a shipment by noon. The package did not arrive by noon. I went to the post office at Northgate, Seattle, and was given the run around to go to the Mill Creek branch to deal with this.

I'm not very satisfied with the customer service I've received and wasted the money I should not have. Please look into this matter and let me know if you have any further questions. Thanks, Diane.

Since I'm having to put up with this stupidity, maybe I should ask the post office to hold my mail so I can come in every day to get it if they're going to take a month of Sundays to have the key made.

I realized that this isn't New York, but maybe you should step up the pace, or give the job to someone who would appreciate it. These stupid people are slower than molasses in January. There's no excuse for this abysmal behavior.

When the mail person comes, they have no idea what happened to the letter.

The receipt I have kept guarantees delivery by 12:00 noon on Saturday, July 23rd. At 12:30pm, I was contacted by my daughter and sister-in-law who were waiting at the receiving address in Houston that the package had not been delivered. I immediately contacted the USPS and complained. The customer service representative said that she was escalating the problem to the research department to try to locate the package. She took my name and phone number and she told me that I would receive a call.

At 2:30, the package was still not delivered and I called back to USPS. I spoke to the rudest customer service representative you can imagine. She said that the package had been located and would be delivered by 5:00 p.m. I asked to speak to a supervisor to see if we could have the package delivered immediately and she refused. When I insisted, she hung up on me.

At 6:12pm, I received a confirmation email which said that my package had been delivered at 11:07 a.m. WHAT! This is a lie. I was on the phone at 12:30 reporting that the package had NOT been delivered. I have been lied to, hung up on, and charged for a delivery that did not happen. Can your agency look into this?

During the wait, I received other small mails from FedEx or USPS. Yesterday, 7/21, I watched the mail man came with the small van again, and was disappointed. I went to check the mail box after he was gone, and found that he actually left a hand-written note on a white piece of paper, which was obviously torn down from a larger paper, and it says, “You have packages at the post office waiting to be picked up.”

This morning, a small van came again; I ran down to the mail-man, and asked about my packages. He told me that it was him who left the message. He said nobody had told him anything about delivering my packages, and when he asked whom I spoke to, I couldn't answer. He was nice enough to give me his name, Bob and his manager's name, Natalie. He said that she should be able to arrange my delivery.

I spoke to Natalie and this time, she told me that I owe some postage because the people of the Minneapolis post office didn't measure and calculate the fare correctly; therefore, I would have to go to the post office to pay first, and haul the packages back to my apartment, by myself. I asked if I could come to the post office to pay the fee, and have the packages delivered to me--she refused. She said, "We’re understaffed" and "you're living on the third floor." I offered that if they could deliver one at a time I would be happy about it. It's OK even if the mail person will just knock on my door, and I can go down to carry the box myself. I understand it's my responsibility to pay, but isn't it their responsibility to tell the customer the correct postage fee and deliver the items?

Finally, she said that she had to speak with her manager, who would be in the office in a couple hours (it was 11:15 AM when I called her because the mail man came at 11:05 AM today), and she will let me know what he could do for me. After three hours, I called again. Natalie said that she had already spoken with her manager, and she claimed that he came to the same conclusion as she. I asked if I could talk to her manager, she said he's already gone. At least, I had his name this time, Adam **. She wouldn't give me a number to reach this person, and said I would have to call again to speak to him. After two hours of helpless struggle, I called the USPS general information number at 1-800-275-8777 and asked for instruction. The person believed the situation is unfair to me, and gave me the direct number to the department of customer affairs of USPS at my location, 303-853-6185. I called at 3:05 PM and left a message. I called again at 3:30 PM and left another message. Their office hour is M-F 8-4:30pm. I tried to call a couple times before 4:30 PM, still no answer. Here I am, trying another way to help myself.

Step out of the story and think, if I owed money to USPS, they would not deliver my package until I pay them. Then there was no first attempt of delivery, if I'm correct about it. If there wasn't a first attempt, why am I responsible for hauling the packages from the post office myself? For a person who has nothing in the new home, the only thing I can do is wait for my stuff to arrive. I don't think it's my fault not to have a car. Also, if this wasn't going to work out, the person at the Minneapolis office shouldn't have let me mail all the stuffs in the first place. Why do I have to be punished because they miscalculate the fare? I have already sent this to USPS's website. I really don't know how long it would take for someone to contact me.

When I made the call to the representative named Angela, she stated that she would be sending me something in the mail to test the post office, and see if I would receive the test mail that she sent. This is important because she stated that the information that she was sending would need to be filled in by me, and returned to her. I've yet to receive that mail. When I call 404-765-7702, I have to hold at least 20 minutes and cannot get through. I would like for someone to help address this issue for my mother and me. We have filed a complaint for maybe three times. We have spoken to people at the post office in Marietta, and their attitudes are not pleasant.

The supervisor who is over my area at the post office stated that he remembers our address, and that we never received a lot of mail. Why is he still interested in what we receive is my question? More importantly, he's incorrect. He seemed a little touchy for someone who doesn't deliver mail to our address any more. Why does he have our address in particular embedded in his brain if he subscribes to the idea that he hasn't delivered mail to our address for some time? We have had the most private of mail not show up, cut open, and ripped from one side to the other. It appears at times as if the dog ate the mail. You can tell that the mail has been manipulated. We would like someone to call us at your earliest convenience time to discuss this matter in further detail.

Then came July 2, 2011, and I had to live to Santo Domingo as planned, but without the available credit that I was counting to have on my credit card. The same post office lost my passport when it was mailed by the National Passport Center. On June 23, 2001, I missed my flight. I called the doctor in Santo Domingo to see if he could change the day of the operation. I was told it was not possible. In Santo Domingo, I had to borrow money with a high interest in order to pay for the surgery that I was scheduled to have.

July 16, 2011, I returned from Santo Domingo. I called HSBC again, and I learned that account was earning interest already because they still have not received the money order. On July 18, 2011, I went to the post office to put a track on the money order, and paid $5.40 for it. It has been a couple of times that this post office (Middletown, NY 10940-9998) lost my mails, and I had lost time, gas, money and et cetera.

The National Passport Center mailed my passport on June 23, 2011 and gave me the tracking number **(FedEx). On July 1, 2011, I went to my local post office again for over the tenth time, to check my box and gave them the tracking number that the national passport gave me to check if they had received my passport. At the post office, they confirmed that they had receive the passport. I spend the entire day at the post office with the manager in charge, looking thru every box possible to see if they misplaced the passport and on the phone with the national passport center but they couldn't find it.

I made numerous phone calls to the National Passport Center and every time somebody different answer the phone, they gave me different information on the steps to follow in order for them to issue another passport. The manager at the post office just apologized to me for loosing my passport. Finally, the manager at the National Passport Center asked me to download a form which I have filled out and faxed in order for them to mailed me a replacement passport overnight. They gave me a tracking number ** When I checked the tracking number, it said that the passport would arrive at my house at 10am on July 2, 2011. My flight number ** to Santo Domingo from JFK was leaving at 11:30am. I panicked because I knew that I wasn't going to make it to the airport on time since I live 2.00 hrs from it. I called FedEx phone number 1800-463-3339 and explained to them my situation. They put an urgent note for the driver.

On July 2, 2011 at 7.00am, I called FedEx again and asked them how far the driver was. The lady told me the she hadn't pick up the mail yet but if I wanted, she was going to hold on to my passport in order for me to pick it up myself early. She told me that if it was delivery as planned, it would get to my house around 11:30am or 12:00 noon.

I wrote the addresses where my passport was hold on and got there at 8:15am but the office open at 9:00am. I waited until opening and I got my passport, from there I went to the airport. We got there 30 minutes prior the flight. We wasn't able to abort the plane.at the airport. They explained to us that we couldn't wait either on stand by because they were back up from the day before and wasn't any direct flight to Santo Domingo with in five days.

I called my brother at the Bronx and asked him to call the doctor in Santo Domingo to see if he could change the day of the operation for me. The doctor couldn't do it. The only available day he had open after that was three weeks after. I explained my situation at the airport and the only choice they gave me was to purchase two other tickets from JetBlue. Flight number ** that was leaving at 3:30pm. I bought them and called my sister in Santo Domingo to let her know the new time to pick me up at the airport SDQ in Santo Domingo.

On the following day, she sent another male worker to the apartment mailbox where the regular mail clerk showed him our box. He formed a fist and entered it through the back of the box and repeatedly punched the door till it opened and further damaged the door where it is now no longer functioning. The most disturbing of all this was on the first of July when I was issued a check by EDD and that check has disappeared. The mail carrier told me that she personally sent it back to EDD and not to the post office as required, this I know to be true because I called the post office twice that afternoon and the following morning and there was no mail returned to my mail box at the post office. The result is that, I had to file a missing check affidavit because the check never turned up. So with this, I came to the conclusion that she has either stolen or discarded my mail in an inappropriate manner. Her supervisor is condoning this behavior by not correcting the issue and telling me that I must now repay the work that her worker has created. On the 20th, I put a hold on my mail when I went to collect it. The mail room supervisor advised me that she would personally look through my mail and if a check came in, she would return my mail and cancel the hold on my mail. It's not her job or duty that hold is to be in placed for ten working days and not at her discretion. There has also been two incidents that the mail carrier has engaged in a yelling match with my fiancé (one that she started) which again is 100% unprofessional. We do have witnesses to verify these actions and a fellow postal worker that worked that route the day before monday, the 18th of July and he stated that sounds like something she would do (pop by mailbox) She's a total bitch if you get on her bad side.

As of now my phone is shut off, my cable disconnected, my landlord is threatening me with eviction plus the late fees for all the bills listed above. There has been a total of $1,398.00. My entire monthly income has been temporarily denied to me due to this office's inappropriate handling of mail and the negligence to resolve this issue in a proper manner. I would like this mail carrier be dismissed due to being unprofessional and mishandling my mail because as I stated above, she was personally making decisions with my mail and not following regulations. I would also like the supervisor to be reprimanded for not sanctioning and correcting her employee's behavior.

In the meantime, we are not getting the mail and we would like answers as to why not? The original confirmation is **. Can someone please help us out or we will report this all to higher authorities who can figure this out!

I didn't get paid for my daycare service last October to December and until May 2011, I didn't get a notice that a bill from my doctor was sent to collections and now the collection agency won't remove it after I paid because it was over six months since I contacted them. I don't get any of my insurance cards from the state.

I have never had a problem in 25 years and I never had apartment #2 on my address. Paul, her supervisor, has talked to her and she keeps writing on my mail that she is going to send my mail back if I don't put it on there. I need this resolved and I can't have a postman choosing what mail I will get. I'm at the point of calling my lawyer to file a law suit.

I visited the Post Office & spoke with the supervisor, & she confirmed that the mailing date was "stale" & if I wanted them to accept & ship the package I would have to pay again & print another label. How ridiculous.

I went home and found a card in my mailbox saying my package was at the post office. It was too late to go back get it, so I called the post office, and the postmistress said that since I had been misled, she would put it in the refrigerator until I could get it the next day. I went in the next day, only to find it had been delivered. It was a very hot day, and my mailbox has an open end that tilts toward the afternoon sun. I came home and found the package, which had a large red "Perishable" sticker and green "Refrigerate on Arrival" sticker, in my mailbox, where it must have been 130 to 150 degrees. It had been in the mailbox for an extended period while I was in town to get it, as I had been instructed to do on the card. The contents were very warm and had spoiled. Dr. Jen Fisher told me not to use that Azodyl.

Now I have to have the invitations reprinted and remailed out. I want the post office to pay for this.In the future, everything will be done by email, and online bill paying. Americans can no longer trust the post office.

Best that Judy(local Employee) can figure is that the key to the postal locker was placed in the wrong P.O.Box and that the person that owned that P.O.Box took my item. Judy was going to put a note in all the boxes that she things might have gotten the key by "mistake"(negligence more like it) in hopes that the person will be honest enough to return my items.

When I approached several staff members of the usps they said sorry can't help you. Well I think it is very strange that neither package was received back as if they never got mailed to begin with. Now I am out about $120.00 for both of these items combined. I have submitted a claim to my local USPS and haven't heard a single word. When I originally called the claims office 1 week ago I was never called back until 1 week later which is today. I don't think that is very good customer service to the public. We have to depend on the USPS for most of our mailing needs and I am not at all happy. I am requesting the $120.00 refund for losing my packages.

Her nephew went to post office July 11 and he was given the $21 back that I put in Sunday and was told he had to pay a late fee. My aunt is 79 years old, can barely write her name, doesn't know her social security number, can't drive, has a 3rd grade education...not very competent. The money WAS at the post office on July 10 as the notice said. If this last due date was on a Sunday, someone should be at the post office to accept or give you another business day. My aunt does not have $15 late fee and I live 30 miles away.

I asked the post master in Butler if she would at least give Aunt Berta her food stamps so she could eat and she said NO. This is absurd. I hope whoever makes these rules can sleep at night knowing some litle ole lady is hungry because the post master refused to give her the food stamps. The Postal Service needs to take another look at the way they handle due dates.....do not let it fall on a day that their business is closed OR give an extra day. This is wrong regardless of the rules. I wonder if the media would have a "field day" with this kind of behavior. Please change your rules and also suggest to your post master that there are ways to talk to people she serves. Thank you.

I tried to ask her a few general questions about what I could expect from the investigation but she told me that she was not able to answer them. I told her I understood and asked if there was someone I could speak to someone authorized to answer my questions. She told me she would connect me to a supervisor. I thanked her and waited on the line.

A woman named Anita picked up and I gave her my tracking number and she confirmed everything that the other woman told me. When I began to ask her my questions because I thought I was speaking to a supervisor she seemed frustrated and told me she couldn't give me the answers I was looking for. I explained that I thought I was being transferred to a supervisor and she told me she was not a supervisor. She then connected me to a man named Vince who announced that he was a supervisor.

I gave him my information again but he informed me that there was not a case number opened that matched my phone number and that the case number I was given was for someone else. I told him at that point that I was getting frustrated and recapped the experience that I had so far. He reacted very crisply even though I was speaking to him very calmly. At that point I asked if he could tell me the name of the company that he worked for as I intended to submit a complaint regarding my experience this morning, but he said he couldn't tell me.

I was surprised and said, “You can't tell me?” He replied that he couldn't, for security purposes. I was even more surprised and again repeated what he said. At that point he reacted very nastily and asked for my tracking number again, which I gave him. He promptly hung up on me.

I called the toll-free number back and spoke with Judy. She was wonderful. She was able to tell me immediately that the package was in the recipient's local post office and delivery could be expected tomorrow. She confirmed that no case had been opened for my information and that the case number I was provided was for someone else. She told me that she did not understand why I wasn't told the location of my package and was shocked when I recapped my previous experience. She explained that she was not able to tell me the name of her company because of the Homeland Security policy which was easy to understand. She transferred me to a manager named Tina who listened patiently to me as I recalled my experiences this morning.

Other than that, she confirmed the location of the package. She also told me that Vince could and should have explained that Homeland Security prevented him from releasing the name of the company but that he was permitted to tell me the region that he worked for and should have done so. There was no reason that I should have been hung up on since my frustration was understandable.

All I called about was the location of a package that I paid to ship. She reiterated that it was reasonable and a common request and I should not have had the experiences that I had. I thanked her for her time.

I will reiterate here that at no time did I behave rudely or raise my voice with anyone I spoke with. I did tell Vince that I was frustrated by my conversations so far and by the fact that I was given a case number for someone else while being told that I had an open case. It seemed appropriate to inform a supervisor about what happened. It is reasonable to expect that a case would have actually been opened and that I would actually be contacted regarding the whereabouts of my package in two days as I was told. It is also reasonable to expect that a supervisor would not hung up on me for informing him of a customer service issue in his customer service department.

I only called to find out where my package was! During the time I have been typing this information, I received an email from Judy with the same tracking information that she told was available to the three other people I spoke with.

It's a shame to find so many complaints about a post office. I filed complaints by e-mails, phone ,and in person but nothing is being done. There are a lot of people who would do a better job than them. We are at a time where everyone should be grateful to have a job. Meanwhile, these people are very disrespectful and shameless because they know that they cannot be fired. I hope you will be able to handle that situation better than the other agencies I have been dealing with in the past. You might want to check this URL for more complaints about this post office: **. I look forward to hearing from you soon. Kind regards, Carine **

I asked when this would be corrected and was told that my local post office won't get involved; and I was to go to the Allentown, Pennsylvania post office and let them know what is going on. The sender of the package went to the Allentown Post Office and was given no information -- was only told to make a claim. I called the customer service number for the post office on 7/5 and again, there was no additional information, no idea where my package is, and no idea of when it will be sent to me -- if it ever will. I am now out of my money; and I don't have the item that I purchased. The post office, which clearly has the package, cannot provide any information as to what they are doing and what they plan to do to correct the problem.

I showed up Saturday to claim my package and the postman gave me a package. I went out to the car and opened it just to find out it was a wrong package. I returned to the station and informed them of such. At this time, he went back and looked for the correct package and came back stating they could not find the package and to please call the Elgin station (gave number) to see if they have it. (I was not the only one that day looking for a lost package either.)

I called the Elgin Station and they said it was in the truck and to be delivered. So I sit home all day Saturday waiting for the package. Nothing arrived so I called before closing time. They said they can't find the package and that I will have to wait until Tuesday and check South Elgin.

So I took an hour off my government job to try and take care of this issue but when I got to the South Elgin post office, there was no package again. These people have looked online and it showed the package was delivered on Friday--I said no! That is why I am here, this notice was left at my door on Friday. Then I was told to write down my number and they will call me if they find the package.

This is poor customer service, and someone should deal with the fact that they have lost my package when it showed it was delivered (NOT). I spent hard-earned money for what I ordered and expected to be compensated for what they have lost. Could you please help!

I never received this package and it would have only been outside for an hour. I have never had anything stolen. It would be very difficult for someone to walk up and take something that big without being noticed by the neighbors. The seller did not take out insurance or require a signature. e-Bay does not require insurance for anything under $250. I got a letter from the post office stating that our area is being serviced by seven mail persons because the usual person is out sick. They stated that it was either due to an error by the carrier or theft.

It appears that I have no recourse and am out $250. I honestly think it was delivered to the wrong address.

I sent my application via USPS certified mail receipt but it was returned without a date.

Between June 23 and June 27, my partner and I received no mail at our address. On June 27, I sent an email complaint to the central USPS service requesting assistance in addressing the delivery of my package, the restoration of our mail service and the recovery of mail that has since been in "limbo."

Cases CA105558329 (for discontinued service and the lost package) and CA105575200 (just for the lost package, as previous case was closed and considered "resolved" even though my package hadn't been returned to me) were opened in order to address the issues of the lost package (not really "lost", just stuck in the system looping) and the lack of mail service.

Mail was received for one day, and hasn't been received since.

Concerning the package, I was contacted by the Sunnyvale USPS location and was told the package had been found and was being routed back to me. Via tracking, it can be shown that the package has been re-routed twice. As of today (the promised re-delivery date), the package has once again been registered as "missent" and is now headed to another sorting facility.

Perhaps this is just my perspective, but cases that are not "resolved" shouldn't be closed until all issues have been addressed. The choice of the Sunnyvale USPS location to close the original case constitutes negligence as it is closing a customer's complaint without addressing all (now any since mail service has stopped again) of the issues of the complaint.

While I respect the busy and chaotic nature of the delivery industry, USPS provides a paid service. This being the case, the USPS office should be held accountable for its continued failures much the same as any other business would be.

I have been overly diligent in attempting to resolve these issues with the postal service. I placed calls to the main center three mornings in a row and spoke with the local office twice. I was assured everything was being addressed.

However, since I stopped calling, the mail has not been coming and my package was routed to an unknown destination.

Finally, the local USPS office has been unable to provide me with the location of the mail I should have received during the original week in which I wasn't receiving service. They can't tell me if it was returned to sender, forwarded to another address or just sitting in a post office somewhere.

I lost at least three-four letters and packages a month. I have created a report with the people who received my mail since I also received theirs! While it is true that predominantly my mail went to an address close to my own, the mayhem was not limited to us two recipients. Often when I receive my prescriptions and packages, they are opened! When I had an expected package and the post office failed to act, I walked up and down my road and can "sometimes" find it at other houses.

I have complained multiple times and the post office always sided with the postman. One instance, the mailman told his supervisor he had in fact delivered the package. After several days, we found it in a ditch 20 feet from my mailbox. When confronted, he claimed to have placed our large package on top of the mailbox and it must have fallen off!

That doesn't seem like a good practice for the postal service I grew up knowing...through sleet and snow etc. Just leaves me feeling helpless.

When I finally physically went to the post office location, the African-American female clerk with short hair in her 30s acted extremely rude to me for no apparent reasons by butting in during my conversation with the male clerk, Mr. **, who was trying to assist me with the request. She was, for some reason, trying really hard to make her opinion heard and was already quite worked up from the beginning. She adamantly insisted that no USPS could grant such a request and that it was prohibited by law to do so. When I asked if she wanted to see the proof of the validity of my request and as to why she was so rude to me while I was not even requiring her assistance to begin with, she then told me that I received enough info from Mr. ** and to get out of the office.

I was stunned by her abrasive treatment. I could see Mr. ** was shocked as well, but he did not correct his colleague's inappropriate behavior or anything. I do not recall the female clerk's name; however, she should be easily identified as she was (and should still be) the only African-American with short hair in her 30s at the location.

I called the Punxsutawney post office and spoke with Tom, the supervisor. He said, "Not my problem." I was in shocked with what he said and very angry that he was so uncaring. I do feel that this is a problem of the post office and should not be taken lightly. I have contacted my bank and the local police as a result of the issue.

USPS in Coppell tx tells me the only thing I can do is file a complaint. I asked them what that will do basically she told me nothing I will just be filling a complaint and because of their screw up and the mail man not paying attention to what he was doing Im out of my money. The only thing that will be done to him is he will be disciplined what kind of crap is that? It should be a no tolerance rule that a mail man can put someone's mail in another person's mail box and get away with it! Whos to say he didnt take it for himself. There is no one watching these people and it seems to happen alot.

After she "took" all the money, she turned back to me, and requested that I pay again. I responded with utter dismay as I informed her that I had just given it to her, to which she adamantly kept repeating, "no, you didn't. No, you didn't". I told her, "yes, you do have the money", and that I had handed it to her already. After a few more of the same word exchanges, I requested for a supervisor and/or a video playback, as I knew all transactions were recorded. Supervisor ** arrived on the scene, and came out with a sympathetic shoulder hug, but not for me. It was for **. With comforting words, ** spoke to ** for a moment, and then came over to me and informed me that "nothing could be done, until a close-out cash count" was executed at the day's end (after 5 p.m.), and then he requested a number where I could be reached at, to which I gave him.

I then proceeded to make contact with the inspector general via cellphone, to report this fraudulent and uncharacteristic chain of events. Around 6 PM, after not hearing anything back from the post office, I called and requested to speak with **. ** asked me if ** had called me to say that the money did in fact turn up in her cash drawer. I told ** that no one had called me. ** said that I could go back there tomorrow, and get my money, no mention of the additional cost of two stamp envelopes at all. At this time, I did request an apology from **, because ** was wrong, and I was traumatized by this whole experience, not to mention that my integrity came under assault in front of everyone, and it wasn't even my fault.

** then stated, "no, you're not going to get an apology, because ** doesn't need your $5.00!" It was unbelievable. The lack of professional conduct and customer's benefit of the doubt was unparalleled to anything, that I have ever experienced. Had both **'s, as well as **'s professionalism been more in-line with customer satisfaction, instead of the absolute certainty of 'no fault and no wrongdoing' on their part, this could have been amicably and professionally resolved. The public trust is paramount towards maintaining a healthy business relationship with the people that they serve.

Birds are everywhere. It was summer 2011. Are the birds in our neighborhood any different from the birds in his neighborhood? If he doesn't want to do his job, please replace our mailman immediately. Postage is paid to the USPS to have the mail delivered to our homes. We shouldn't have to pick up our mail at the post office for weeks because of a bird that is long gone. We have filed a partition to replace the mailman. The partition has many signatures from the homes in this area.

3) move. Are you kidding me? Why does the government hire psychos then become surprised when they act out? Why do they agree to this ridiculous civil service rules baloney? If anyone else behaved this way at any other job, they'd be fired on the spot.

Way to go, union leaders! You've protected a guy in the same mold as those who made the term "going postal" a well-known term, defining an unstable employee who eventually acts out. Hold the unions accountable, and maybe, you'll stop bleeding money.

We have lost countless important documents, bills, new drivers licenses, and even registration renewals through this month. One roommate receives her paycheck via mail and has not been paid since May. Since we are no longer receiving any mail and all mail address to us "disappears" who knows the next time she will be paid. This is creating a huge financial burden on us and we're at a loss about what to do. I continue to contact the post office without receiving any assistance or suggestion. What are we supposed to do?

This response really upset me because common sense would tell you not to put mail in a broken mailbox to where anyone can get access to. I get credit card bills in the mail that have my whole credit card numbers on it. I feel like someone should be held accountable for this. I put in a complaint with the post office and was told someone should be getting back to me by Tuesday, June 28th. This doesn't help me with the problem of knowing where my mail has been since Tuesday, June 21st. I just really want answers. A response will be greatly appreciated.

The Post office agent told me that I could not purchase insurance on an international package and the Label number was a tracking number. As long as I had a tracking number, I didn't need insurance. The lady I spoke with at the 1800# advised me that the package id not have a tracking number even though the label was scanned at the Louisville, KY center that same day.I need to recover that $190 or have notification of some type letting me know the package was delivered. I was not advised that once the package left the US that the package was no longer track-able. The post office that mailed out the package keeps telling me that the label number is the tracking number and it may just take some time or that it may have been in the airplane that had the bomb threat, however I believe that happened in June. I keep getting the run around and am getting nothing for it.

How do I recover the cost of the items? It has been over two months. Without being trained in the Postal Service field, there was no way to know what would happen.

3 months to get needed money to relative in estate settlement and a lot of worry about fraud due to the post office's inability or unwillingness to update the tracker. Maybe we should go back to using people instead of automated shredding sorters. The Wells Fargo bank was not real helpful either in that they claim someone might cash the other half of the check?! Not likely.

The USPS service website offers the service to place your mail on hold by date and also offers the service to have your mail to begin deliver by date as well. I have bills that have not been delivered that needs to be paid. I would go to the local post office and pick up my mail, but due to the nature of my employment, I can not take off work to do this and the only opportunity I have is to pick up the held mail on a Saturday. It would have been nice to know that even though the USPS website offers the customer the day they would like the mail to begin re-delivery, my local post office does not honor this service.

Additionally, in several past occasions, I have had to do business with this post office. It has been unpleasant and because of this, I am reluctant to go there to conduct business and to the point I will go outside of my regional postal office area to conduct my postal business. The manager Cheryl is rude and this opens means for the employees to act the same towards their customers.

Now, it's supposedly being sent back from Chicago, to Naperville, with no way of tracking where it is, other than calling the Naperville post office and dealing with people who have no idea what is going on and constantly giving my number to people who never call back. It's difficult to figure out exactly what is going on, due to the incompetence of the Naperville post office staff. All of this, because one person's forwarding address (which they got wrong) apparently applied to the other two people living in the house.

I have lost money time and time again on both merchandise and paying for shipping. Now I am forced to have to open a PO box just so that I can receive mail! Why should I have to pay for this? I still get people's mail who used to live here last year as well as other tenants who moved 6 months ago. The mail boxes are clearly marked yet I get mail for other names and address thrown in my mailbox. I have complained numerous times to the post office and they don't know what to tell me or what to do. What can be done about this?

Damage: My daughter cannot travel with my family for a reunion because that money was to pay for the passport and since her certificate is from Barbados. It is going to take about 4-6 weeks to have it replaced. We are leaving on July 4th. My daughter is devastated because she has not visited Barbados, our birth land for 21 years. She came here at age 5 and never visited. She is depressed and I do not want her to harm herself. Thanks, please help.

No answers, just complaints and frustration. I called USPS today and someone is supposed to call us about it (again) in 2 business days. So far complaining does not help. It does appear the system is permanently broken.

Lost money. Lost time trying to track and problem solve. Businesses lose money when we choose not to order if we cannot rely on receiving the products via USPS. Everyone loses.

I thought that was weird because I was at home until 1pm and I left a note on a letter size paper giving instructions that USPS should ring the door bell on the second floor. After he left, I went downstairs and there was no package. The following day, I spoke to the supervisor at the post office in question. Then, I saw the same mailman that same day and asked him about the package. He admitted that he saw the instructions but said that not only did he not remember following the instructions on the note but also that my neighborhood is bad and should expect "that these things should happen". I almost cried. This guy comes everyday speaking on his Bluetooth so loudly that if I'm at home on a quiet day, I can hear him coming. I have received several packages at my address and this was the first time I had a situation like this.

The supervisor at the office says that they will try to locate the package but since it was not insured, the liability is mine. I refuse to accept that. How could he remember the note, my neighbors and the instruction clearly and not remembering following the instructions? I have researched this particular post office and I have read poor reviews. I cannot afford to lose that money. I am appealing to you because everyone else has someone fighting for them. The mailman has the post office covering for him and the seller has proven that he has sent the items, so who fights for me?

When she handed the mail to the male postal clerk, he threw up his arms and raised his voice and said: "we are only human and people make mistakes we are only human, there is a slot out front for that and you don't need to be bringing that in here all the time." The only difference from today and a few days ago was there were other customers in the office this morning.

This was the same clerk that offered to put the note on the back of our box and admitted that they often get careless. This is the third time this week that we had to return someone else's mail this week. It makes me question how often is our mail being put in someone else's box and not returned. My wife should have been treated with more respect then to be yelled at in a federal public building by the clerk and to be told she shouldn't be bringing it to him. There is a slot out side for this. Which suggests this missed placed mail is a common practice. Last Feb, we filed a complaint about our mail that had never been delivered and they assured us that didn't happen in their office. Well, I now know it does happen and often. I respectfully submit this complaint and request that this matter be looked into .

I need the mail man to pay attention to make sure I get my mail.

I have filed a complaint with USPS. No government agency's office clock should be two minutes off from any server.

When I contacted the credit card companies, they said that an automated postal service change of address was processed and they couldn't give me any more information. They told me to go to my zoned postal office. I called before I went over there on a Saturday and I was told that I would have to speak to the supervisor there, Kelvin **. They told me that he would be there to assist me. I came to the post office twice that day and I was kept waiting until I couldn't wait any longer. I was unable to get anything done.

To this day, I don't know who fraudulently changed my address to those credit cards. I am very irritated and agitated that all they could tell me was to call 877-876-2455 or go to **. That phone number did little to help me and the website I was given wasn't valid. This last incident, I have found out that some of the DVDs that should have been delivered to me were watched by someone else and returned straight to Netflix without me knowing about it. I cancelled my Netflix account. I didn't get my Con Edison bill last month and I'm not sure why. These separate incidents have frustrated and infuriated me to the point where I feel I have nowhere to turn. I hope that I will be able to get some feedback from someone on what to do with this situation.

My rights have been intruded, invaded, and imposed on. I feel helpless and I don't know where to turn. I feel violated and the situations that have appeared with regards to this Post Office incompetence have made me go through measures that I should not have in order to protect myself from further violation. I don't want to do anything and I feel like something might get lost or stolen because I didn't do anything about it. Please get back to me with what actions I can take to make sure that these incidents stop occurring.

When I called to their 1-800 number, all what they say is to write a claim, which we already did. But how long is the wait until somebody will really look at this? These are important things for me, as I'm expecting a baby in less than a month and there is jogging stroller inside ,which were a present from my parents. There was a little mistake on the package zip code, correct is 29617. But the package still didn't arrive to USA, I guess it wasn't the case.

On a side note, why is it so difficult for the post office to understand that the reason for return sticker should not be placed over the address! The first place you look is what address it was sent to! Geez, how hard is it to correct that problem. There are several areas on the envelope the sticker can be placed. Who is running these organizations anyway? I was under a lot of pressure for this money and had several bad emails past due to the fact no one was aware where this check was. This has happened before and I thought after I spoke with them the first time it would be taken care of.

When I called on 5/16/11 to pick up my key, Alfred left me on hold for approximately 10 minutes to check the status of my request. He subsequently returned to the phone and proceeded to blame the maintenance crew for not filling the order. He, then, stated to call back on 5/18/11 to check the status of my order. I, in fact, called on that date without delay and my key is not there. Alfred stated my key "should" and I say "should" loosely by tomorrow. As I was dealing with Alfred, I requested for his supervisor.

In turn, he gave me the number of the Postmaster in Stockton which does not answer their phone. I've been calling for three days and have yet to speak to a human being, let alone the Postmaster. When attempting to call your department, all I receive is some messaging, then it disconnects. It is obvious to me that your "checks-and-balance" system is nonexistent. In spite of all of this nonsense, I have yet to receive my mailbox key. Will you be the one to contact the credit bureau in regards to my late payments due to lack of access to my mailbox? Please let me know while you are working on cutting a mailbox key.

Again, on the third day I called yet again. And they opened another case and said someone would get back to me within 2 business days. I was out of town the next week when someone from my local post office called. So I called them back two times and left a message each time. They have yet to call me back. I called the 800 number again. They told me to call the consumer affairs office. I have tried that number twice and no one ever answers. Funny, I had two packages due to arrive the same day and neither one showed up although the tracking info said they were delivered.

This person should not be in public. I go to other post office and they keep their doors open until after 5 minutes after closing, but this Vivian person seems to have pleasure by shutting the door on people. She needs to understand that people travel from far to this post office and should be more considerate. I understand that they want to get done and go home, but dealing with public, that goes with the job and from time-to-time, you will have to stay to serve the people who pays for your paycheck. I may not go to this post office again.

Thank you for looking into this issue. I am sure that if you knows where to file complaints, you will have more unsatisfied customers that will be filing complaints against this office.

She would contact the Carrier and get back to me in a few minutes, but never did. I had the same failed conversation with her three times before I drove to the post office after no call back. I was refused to see her even though I said I would wait patiently all day. Again, they looked up my package and said we will get right back to you. After that incident, I contacted the seller who contacted the Portland Oregon Distribution center (USPS) to see what had happened. They tried contacting Concord only to be ignored in the same fashion that I was.

So, I then called Concord to get a number to file a formal complaint and was given a disconnected number. This package has been the most frustrating but it's not the only one. My Christmas presents never arrived and my employer will no longer mail my paychecks because those to are not showing up. Generally speaking out mail doesn't even show up each day. I have made attempts to talk to the carrier as well but it's always a different person and they have no information. I've ordered many things online but it's only since I moved to Concord that I'm afraid to order by mail.

It's amazing how no one in the postal system could explain the normal journey a parcel would take to get to Japan from NY. Each person my dad and I spoke with gave a different tale. The 1-800 line was useless and their help was suggesting to file the claim and that is all. They seemed sure enough it was lost and unlikely to be found. No one could explain the reason why this parcel was not properly scanned at the next transfer station or report back any evidence that an investigation was actually underway. Their investigation was merely typing in the parcel scan number into their track and confirm engine which I already did online for free.

They merely read me the same results. I was shocked to see how poorly they have pursued this and still await some information or explanation. This is the second incident involving the failure of delivery on the part of the US postal service. Why bother asking for insurance money and placing barcodes on parcels if they are not properly or responsibly handled? Our claim has been filed but no word yet from those guys at USPS.

Today is 5/13/11 and I have not received this shipment as well. I did call the Cathedral Post Office. Someone picked up the phone and placed me on hold for approximately 20 minutes and then I was disconnected. I tried to call back and there was no answer. Something needs to be done. I am a disabled person. Therefore, I refused to stand in line trying to pick up a package when I paid for delivery. I would greatly appreciate if someone would look into this matter and advise me of their findings.

Years 2005 through 2007: We had three vehicles during this time and would occasionally park one of our vehicles in front of our mailbox. Nasty notes were left on the windshield or in our mailbox. The notes stated that we were obstructing our mailbox and that our carrier had every right to withhold mail until we moved our vehicle. There were several times that he placed old photocopied penal codes or citations validating that we were in violation and mail was being withheld until we removed our vehicle.

July 2008: I complained to "Dolly" as the mail carrier supervisor or postmaster was not available without an appointment. Dolly (or Dottie) was a former neighbor of mine in early 2000 when I lived on ** (different address). She stated that she would relay the message. The following week, two Netflix DVDs which were delivered were broken in two.

August 2009: My adult son came to live with us for a year. He drove a small Ford Escort and parked it on the street in front of our home, not directly in front of the mailbox but was close to it. Postal Carrier left two nasty notes on my son's car, one was the photocopy of penal codes stating it was against the law for him to block a post box and mail could be suspended. My son was a police cadet at the Brentwood Police Department and was very upset at the note, thinking that his behavior would be reported to the Brentwood Police. We did not second guess the postal carrier, but believed that we all had violated the law, according to his notes.

My son was on a tour and I did not have keys to move his car. Our mail was withheld for almost a week. I had to leave work early to get to the post office before closing to retrieve our mail. Whenever my son would forget and park right in front of our mailbox, our mail was not delivered.

May 25, 2010: We went away for a few days and our house/dog sitter parked on the street in front of our mailbox and received the same threat notices, so she moved her car. When we returned, we went into the post office and spoke with supervisor, Marvin. I stated that he was leaving threat notices on our cars and was also curious to know if he was legally permitted to drive on the sidewalk? He said that the postal carrier was a union employee and it was very difficult to get anything done, so I needed to write a letter first. He said that he would give the letter to the postmaster and she or someone would be in contact with me once my letter was reviewed to let me know of the outcome.

June 11, 2010: My letter to the Postmaster received no reply.

August 15, 2010: I called Orinda Post Office and left a message for the Postmaster. An anonymous voicemail was left at my office (no name given) stating that the letter was received and "disciplinary action is underway". The message left sounded like Marvin, the carrier's supervisor.

Mail was withheld several times over the course of 2 months. Often, 2 days would go by with no mail whatsoever. When mail was received, we noticed the postmark date was older than necessary. We were not sure if our carrier was retaliating because of our complaint letter, or if the mail service was slow.

January 19, 2011: I was driving home from the store and noticed our postal carrier in front of me. He blew right through a stop sign on Ivy and Risa Court, directly in front of Orinda Intermediate School. He did not slow down, just ran right through the stop sign, and then made a right turn onto Risa Court. The time was approximately 3:30 pm and there were children walking from the intermediate school on the sidewalk and in the bike lanes. He did not even look to the right where children were waiting to cross.

Saturday, January 22, 2011: As we were driving up the street, we spotted our postal carrier driving in the opposite direction, going up the hill to Ivy Drive. We turned around and videotaped him going down the hill, past our home, driving on the sidewalk. We went directly into the post office and spoke with Marvin again. He again told us that we were dealing with the union and that our carrier (Manuel **) was a long-term employee and he was able to pick his choice of routes. He has received complaints before, but every time supervisor Marvin goes with him for a "ride along", he behaves and never drives on the sidewalk.

Supervisor Marvin stated that we could e-mail him the video clips along with a copy of the original complaint letter from June and he would "take action". He verified that carrier Manuel ** was a problem carrier and had been written up several times, in fact Marvin stated that Manuel's personnel file was "this thick" (indicating the size by his fingers). I asked for the e-mail address for the Postmaster, but he said she wouldn't be able to view the videotape, that we should forward to his personal e-mail address and he had a way of forwarding it along and would do so. He stated that she would call us after reviewing the letter and videos.

March 3, 2011: I received a phone call from EBMUD (Water Company) that mail was returned with a sticker that said, "Undeliverable". We were delinquent on our water bill because the bill was returned as they assumed we moved.

March 8, 2011: We received a phone call from Chase Credit Card Services that our Visa account was past due because of non-payment, and the bill being returned to their office unopened.

Mail was also sporadically withheld, sometimes 2-days in a row.

Saturday, April 9, 2011: We were having lunch on the front patio and witnessed carrier Manuel ** zipping past our house, driving on the sidewalk, without stopping at our home to deliver mail.

We drove down to the post office and again spoke with supervisor Marvin. I advised Marvin that my next stop would be to the Orinda Police Department. Marvin again stated that he has done all he could do. He said that carrier Manuel just arrived and he was going to check his bag to see if our mail was in there. He came back and said that there was no mail addressed to us.

April 12, 2011: My mail order Rx was not received, but was guaranteed for delivery on this day. We went into the Orinda Police Department and filed a complaint. Officer Grey stated that he could not assist me with carrier Manuel retaliating (withholding mail, returning mail and breaking DVDs), but he could observe the carrier to see if he drove on the sidewalk and issue a citation if he did. He further verified that carrier Manuel was in violation by driving on the sidewalk and creating unsafe conditions for bicyclist, pedestrians and children, as we are next door to Orinda Intermediate School.

We went into the post office again to inform supervisor Marvin that I had been to the police department and we only wanted to receive our mail, unopened and unharmed! At this point, we were sure that our mail was being tampered with and we were being retaliated against. Marvin said that he didn't know what to do. He would recommend removing Manuel ** from the Orinda Post Office, which is what he wanted to do, but his hands were tied. He said that every time he does a "ride along" with Manuel, he obeys all traffic laws and there is no problem. He further stated that another Orinda resident complained about carrier Manuel; I did not understand the details, but something about an accident.

Marvin stated that he has forwarded all of our letters, e-mails, complaints and videos to Maria, the Orinda Postmaster and that if I wanted to meet with her, she was very busy and I would have to take time off work and make an appointment during early morning hours. I work in San Francisco and am at work before the Orinda Post Office opens to the public.

April 18, 2011: A former postal employee referred me to the USPS Postal Inspection office. I called, and after several conversations, was referred to my local USPS Consumer Affairs office. I was told to call Elma **. I called today and left a very detailed message. (Note: 3 weeks have transpired and my call has not been returned.)

April 26, 2011: I left a message for Kim ** with the Consumer Affairs Postal office. (Note: 2 weeks have transpired and no returned call).

May 3, 2011: I called Kim ** with my local Consumer Affairs Postal office and was referred to Lavetta**, assistant to Mr. Oscar **. I was told Mr. ** would be able to assist. I left a very detailed message. (1 week has transpired and I have not received a return call.)

Last week and this week, we have had a total of 3 Netflix DVDs returned to Netflix. We have had an account with them for over 10-years and have never experienced delivery problems on their end. These movie rentals are being opened, placed in a "return to sender envelope" and returned back to them. We are not doing this. Additionally, our mailbox door is left wide open most every day, while other homeowners’ mailbox doors are politely shut.

May 7, 2011: Last Saturday, at approximately 12:30 pm, we were driving up Ivy Drive, headed to our home. We saw our mail carrier, Manuel ** crest the top of Ivy Drive in front of us driving towards us. We passed him and made a U-turn to observe if he would again drive on the sidewalk or bypass our home.

We videotaped Manuel driving on the sidewalk as he customarily does! Front and rear right tires are on the sidewalk, while his left front and rear tires are on the asphalt, in the Bike Lane. Manuel drove down Ivy Drive on the sidewalk. He skipped our house completely! He paused approximately 50 feet in front of our home for about a minute (maybe going through our mail and putting it elsewhere). We had mail addressed, stamped and in need of pickup, not only did he not deliver our mail, but he did not stop to pick up the mail in our mailbox. He continued to drive down Ivy Drive on the sidewalk. The sidewalk ends in front of the Orinda Intermediate School bus off-loading and soccer/baseball field, where many children play on weekdays and weekends. When he arrived at the end of the sidewalk, he drove off the curb/sidewalk directly in front of a blind corner (fence with greenery) where children or pedestrians could have suddenly appeared! In the video we took, you can see the USPS vehicle jar as it comes down hard from the sidewalk onto the street.

We went to our mailbox, picked up the mail, which he did not stop to collect, and drove to the Orinda Post Office. The office closed 30-minutes before and after several minutes of knocking on the doors (we could see them behind the counters), we dropped off our mail in the slots, unable to speak to anyone.

We called an hour later and spoke to Manuel's supervisor, Marvin. He told us that there were three (3) other complaints against Carrier Manuel. I explained what had just transpired and that we were certain that we were being retaliated against at this point. We further explained that we have a video proving today's events. Marvin seemed surprised that Postmaster Maria still has not returned our calls or addressed our concerns as he claims he has forwarded everything to her. We asked to have our mail be put on "hold" so that we can pick it up from the Orinda Post Office. At this point, we are afraid of severe retaliation. Obviously, our complaint was not anonymous and he is retaliating against us.

May 9, 2011: I called the Consumer Affairs office again and reached Lavada, who triaged my call in the office. I told her that I called a week ago and nobody returned my call. I told her that we were ready to retain legal counsel as we have had to put our mail on "vacation hold" to stop our carrier from tampering with our mail due to retaliation. She asked a couple of questions and stated that she would have Mr. ** call me back.

May 11, 2011: After another 2-days of not receiving a call back, I called Kim ** office. I explained that I would like to speak with someone who would be able to deal with this issue. I was forwarded to Lavada's direct line. Lavetta remembered my call from Monday. She then said, "Can I ask you something? Do you know your carrier?" I stated that I knew he delivered our mail, but didn't understand what she meant. She said, "This sounds personal to me, I was curious if you had a relationship with him or something? Because why would a postal carrier do these things to you? I just don't understand why he would do this? It sounds strange to me." I replied with, "Why wouldn't he do this?" (I have not fabricated one iota! My partner and I have been the victims here and I shouldn't have to defend myself against someone who is not only violating the law, but certainly some code of ethics of being a "public employee.) I further explained that this has been going on for years and I am tired of spending my time defending my right to be treated with respect, and receive my mail and not be retaliated against.

Lavada was very kind and listened to what I had to say, and patched me through to the Orinda Post Office where we left a message for Marie, the Postmaster. I explained that I was leaving work within minutes and would be home to take her call. Lavada said that I could forward to her my letters of complaint, videos of the carrier driving on our sidewalk and not stopping to deliver mail, or check our mailbox! When I reached home at 5 pm, there was no message from Marie. I drove down to the post office to pick up our mail (which there is only 5 pieces for 4-days of no delivery). I asked to speak with Marie, but she was not in at 5:30.

I drive past Orinda Oaks Park, which is next to our home. Almost daily I see our postal carrier sitting in there in his USPS vehicle, reading or eating (between 4 and 5 PM). I know he recognizes our vehicles as well.

May 12, 2011: I arrived to work and Postmaster left a voicemail from the day before. I e-mailed to Lavada the documents along with the videos.

The e-mail was returned because the USPS mail server could not deliver all of the letters, videos and attachments. I called Lavada to ask if there was another method of delivery. She called back with Marie the Orinda Postmaster on the line and Marie left another message for me that she would be there for "20-minutes". I e-mailed Lavada asking if there was another form of e-mail delivery for all of these documents. She replied to my e-mail that Marie left another message for me, and I should speak with her now. She did not answer my question. I called Lavada back again and stated that I would like to send these documents to her. I now feel Lavada is passing us off, as she told me that Marie the Postmaster was the only one who could help me at this point! I again shared with Lavada that this has been going on for years! Because of the nature of this, I would like to speak with someone who is over the Orinda Post Office. I was told that I could file a complaint with an entity over the local office. Lavada said that I could fax her letters. She said that there are budget cuts and the postmaster is doing all she can, which is why she has not responded over the past several months.

I cannot believe that I have been calling for a month and no response from the USPS, just putting me off or trying to pass me off to the local post office wherein the problem originated.

We don't know what else to do. Our taxes are paying the carrier's salary and we are being retaliated against. Is our carrier a homophobe with issues about our sexual orientation? Or is he simply being mean and spiteful because we have complained? We deserve to receive our mail, unopened, not tampered with and unharmed. Additionally, we have been threatened with bogus notices, as well as anyone who parks in front of our mailbox. Mail delivery has been withheld, and continues to be withheld as well as not picked up from our mailbox. Carrier Manuel continues to drive on a public sidewalk, which is not only against the law and very unsafe, but our taxes are paying for the upkeep on these city sidewalks. They are not meant to withstand a vehicle driving on them. We have already had one problem with our sidewalk and have needed repairs.

At this point, I am requesting that he be removed from our route. For years, he has driven on the sidewalk without receiving any reprimand. He continues to jeopardize the safety of children and pedestrians. He has left nasty notes on our vehicles for the past few years. He has withheld the delivery of our mail. He has placed, "Not Deliverable" stickers on two of our bills. Our Netflix DVDs have been broken. They have also been opened and put back into a "return" envelope without us receiving them! He has driven right past our house without stopping to deliver or pick up mail in the mail box! Ever since we began complaining in person and via mail /e-mail, he has retaliated against us. I do not feel that he will have the respect, courtesy or integrity to deliver our mail, obey traffic laws and not retaliate at this point. This is why our mail continues to be held at the post office. I am very certain that if /when this issue is dealt with or disciplinary action administered, it will only get worse. I hope these problems can be remedied without further retaliation. We do not know what else to do at this point.

On tax day April 15, 2011, I addressed a Santa Monica postal staff member (approx 17", 130 lbs, 5' 4" ish blk hair, hispanic, 40s, slight acne blemishes, not a supervisor). I asked her at that time to assist with me with the postal machine which was offering errors. I informed her I was not sure the time due date of my box ** , CA but wished to pay with credit card on the machine. She informed me my box was "current". When I returned on April 18, 2011, though I still had not received any notification or bill in the box or mail to day, and was awaiting re assign of my password online, my key would not work.

I went to the counter of the same clerk, she stated she looked in the system. Assured me the box was current and not due and she handed me my mail long with a key for a parcel in the locked bin. I still have documentation of my machine transactions on that date for verification.

When I returned May 11, 2011, to retrieve my new ATM card, the same clerk was standing at that front of the intake line guiding customers. I asked her could she physically try my box and tell me why I could not get in. At this time she stated it was overdue and closed. She acknowledged our prior conversations over this matter when I tried to resolve with her twice before. She stated she could not give me my mail ,delivery confirmation package nor ATM. She I need to wait for a supervisor, though the person was on the phone.

I waited patiently the first 15 minutes despite chronic joint pain and being late for an appointment. When I asked the initial clerk could she simply hand me my mail so I would return later in day and resolve. She rudely broadcast in the lobby, "it is like your rent when you late you are locked out." I reminded her of the numerous times she stated the box was current and questioned why are there so many errors at this location including my twice standing in line for certified letter, they informed me did not exist and I never received, in addition to my and others damaged packages. She in very unprofessional manner stated, "why don't you get a box in another city." I replied and reminded her I live here in the city of Santa Monica. When I advised her I would wait 15 minutes more before filing a complaint, she stated, "if you want your ATM, I suggest you wait."

At that time, numerous more customers two at that moment were voicing complaints of mail. Something I too have encountered twice in recent months at this location. In other California cities I have resided, I have never had these issues. When I asked the initial clerk and Alice their names, the initial clerk turned her name badge over, the clerk 04 conveniently had hers off and initially Alice pretended not to know what I asked. When Alice, the supervisor came to the counter still on her mobile phone, I addressed the issues calmly.

Though her continues erroneous displacement of blame on me, "I don't believe you did not receive the notice, if other people did", when asked why the other clerk stated it was current, reply of supervisor, "I do not mind other peoples business, I did not have to give you the mail." This is all documented on a live call to bank for later subpoena. She held on to my mail as though I was a child, looked through my mail, which I later found my chase letter open, refused to hand me my parcel, knowing I needed to activate the ATM to pay what ever fee. I phoned my bank, and the phone call and entire conversation of this non professionalism of the postal staff is on record with the bank, as I asked the bank about replacement of the ATM card they initially held hostage. Still when I picked up this mail, there were notices of bills in there, nor the certified letter of a month ago.

I paid $46 bill #** to clerk 04, who I note was professional and doing what the supervisor instructed her. I was forced to pay these erroneous fee generated by postal error to obtain my ATM card. Despite telling the supervisor and initial clerk, I did not wish to be forced to activate my ATM card in a public place to pay them to obtain my mail they held hostage, they persisted with this bullying, regardless. I am formally requesting my $15 overage be returned to me via the mail in either money order or cashier check sent to Renita **, **.

Since I addressed these inappropriate acts, it has been continuous mounting problems. With California's high unemployment rate, as a couple other wronged customers voiced, there are sufficient affable people actually residing in the city of Santa Monica, who would perform these postal duties without the aggression and dismay of the job. I, last month listened to a gentleman two patrons ahead voice his anger with lost mail with this location and stated he did not have the problem with his normal will rogers Los Angeles location. I appreciate your immediate resolution of this matter.

Days later, with no word from them, I called the office again and again was told that they will investigate and get back to me later that day; it was a Saturday. The following Monday, I called them again and told them how disappointed I was with the customer service this office provides and asked to give me an answer one way or another. I was then told by the supervisor that the package scanned as delivered. That I know though my daughter never saw the box. I asked what options do I have and was told that without insurance, I have none.

My feeling was that, it was their negligence that caused this package to get lost but I was given the "tough luck" response by these people. I even explained to them that where I live, when a package is undeliverable, the post person leaves me a notice in my mail box so I can pick up the box the following business day. When my daughter finally caught up with the delivery person, she was told that the package was left at her door step since it's easier to leave it there than go back to her parcel box to put it there. I'm not convinced that it was delivered to her and mysteriously disappeared. But regardless of what really happened, the only thing clear to me was that I shipped this package using USPS service and it never got to the destination, to my daughter. They lost it but to them, it's my fault for not paying for additional insurance for it.

I don't buy it. Cards don't just fall out of their envelopes even if they are not sealed. My brother is certain the envelope was sealed properly when he dropped it in the slot and he and I are convinced that someone within the postal service opened it, removed the contents, taped it, closed and mailed it anyway.

I don't allow my mail to sit in my mailbox. I'm home when it comes and I get it immediately. It is shameful that someone that you trust with your mail steals it and there is no recourse for the victim. I suspect that I am not the first person this has happened to.

I am having anxiety attacks, and I always have put out for gas a lot, because I have to go places to have statements, bills and or important paperwork printed out.

I decided to place a second request with the representative to change my address, but they could not do it over the phone. A call the next day to the manager gave me different facts and that the address could be changed over the phone. Two weeks later (around April 1st), we still had no forwarded mail. I decided to file another change of address, this time using the online form through the USPS website. We also called the post office to find the whereabouts of our missing mail. They indicated that they had file of an online request (which was just processed) and also another request from Feb 21. Several days later, we received the letter confirming this change of address, dated Feb 21.

Upon receiving this letter (but no other forwarded mail) we called the post office again, and they had no idea where our mail was, except that it was probably returned to the senders. They also advised us to contact Consumer Affairs of Ohio. Since this last call, we have received about 8 pieces of forwarded mail, 2 of which were advertisements.

Finally, my wife received a personal mail at her new place of employment. The envelope contained the original letter that was returned from our old address, and in this letter were the family's new health insurance membership cards. The label on the envelope stated that it was undeliverable as addressed and returned to sender. The date on the label was March 9, which was after the date shown on the change of address verification letter. My wife was transferred with this move, and forms were mailed to the old address which were important for tax and insurance purposes. Because we did not receive this mail in a timely manner, we are at risk of losing medical insurance and other benefits. The company has provided us with an alternative way of providing the required information, but there will be a delay in the processing and a gap in benefits may be created.

Today, I went to pick up my payroll check that has always arrived in my P.O. Box on the same day of the week for the past nine months that I've been employed with my current employer but it wasn't there. I called my employer and it had been mailed at the usual time.

I asked the clerk to please check the boxes around mine since there have been so many items wrongly placed in my P.O. Box. They found a few other items addressed to me in other people's mailboxes but they did not find my payroll check. My employer does not offer direct deposit and it's payroll department is out of the area so I can't pick it up.

Like many others, I certainly depend on the post office to deliver my check to my P.O. Box. It is completely unacceptable that they would allow someone, who they know has a history of mishandling the mail, to continue working there for a month or more without taking any corrective measures, aside from a post it note to be more careful which obviously wasn't very effective.

So I drove though the night up to Oakland to get my package. On arrival I spoke to a woman who said she had put a note on it the night before and it would be in the back room. She came back looking confused and told me that the package was then missing and she didn't know where it had gone. So I drove about 500 miles for a missing package. It's been two weeks and they still can't tell me what happened to it.

I have been in the area almost three months, and have only been able to get 2-pieces of mail from these people. I had to call the police, to explain to the woman that she doesn't understand the mail definition. I still didn't get my mail, and I am waiting for my new California ID card, so I can get elsewhere on with my life. She stated that she sent it back. ID is very important, and she's keeping us from having it. I have an out-of-state Driver's license that is still valid, and I wanted to use the California ID as a second photo ID, for this state, so I can get work. This woman has my life on hold and I am unable to continue forward until I receive my mail.

I was also a victim of ID theft twenty years ago when I lived in California. I got new ID, but someone else out there is making my life a nightmare.

Ten days later, I called the Post Office because the package had not arrived at its destination. I was told by a USPS representative to call the Customer Complaint Department. On March 24th 2011 at 11:00am, I called 800-275-8777 and filed a complaint. I was a promised a call back from the USPS within two days but I never received a call, so I called them numerous times again.

At 1:40pm today, I was finally informed that nothing could be done and to contact the Consumer Affairs Department. The package has a value of over $200.00 in content plus the $30.20 I paid for priority service and I'm being told by the USPS that I have to take this as a loss.

This is criminal negligence. My package should have been signed for by me at my local P.O. How is it that exactly two separate packages, on separate dates and times, could be sent to them? Something just doesn't seem right. The fact that there is a way to track my package and they refuse to do so has caused me to feel that the USPS can't seem to get it together and that maybe this is an underhanded way for them to make money. This has caused me a great deal of stress and suspicion when it comes to the USPS. I will never use them in the future and will request others to send mail to me by way of FedEx and UPS.

Before realizing that there was an issue with the first two packages, I mailed two more packages from home, carrier pick up. These items also were never scanned, or delivered. They were mailed on March 20, 2011 (tracking numbers: ** and **). When contacting your 1-800-ASK-USPS number I am certainly frustrated by the attitude of, "Oh, well, you didn't purchase insurance." My postmaster assured me on March 24, when I went in to speak to him personally about the matter, that he would look into it and investigate. Yet, he seemed to have no knowledge of the two claims I had opened on this situation! Claim numbers are ** and **.

I heard back from the local P.O. via "Tim" on Monday, March 28, stating that he is still investigating, but that it "doesn't look good." I would honestly like to know what my carrier has to say for himself! The first two packages that were "missing" were gifts worth around $40; the second two were vivarium plants worth a combined $40. A fifth package, not mailed Priority Mail, but in a bubble envelope with four stamps on it, has also gone missing. It was picked up with the packages on March 20. The packages that I requested carrier pick up on specifically have gotten to their destinations, as well as ones that I have insured.

The 10-day period was quite concerning and upon arriving home, we figured our mail had been held. When it was not delivered after 2 days we called our post office. They merely stated that they had no idea what happened to our mail and did not seem to be concerned. We finally were able to locate it as our neighbor had noticed the mail was piling up in our box and picked it up for us. This was fortunate because we live in a rural location and are very careful not to leave our mail in our box, even over night. The box is also located quite a way's down our driveway, so is not easily visible from our house. Our mail carrier apologized for the 10-day wrong delivery, but I don't believe. It is his fault since the hold mail request goes through our local post office and not the carrier himself.

This past week, we put the formal request in our mail box for our carrier. The mail still got delivered. Needless to say, we are very upset about this. We feel we should be able to trust that our local government postal service be reliable and we do not know what we are to do the next time we leave town knowing our mail may sit in our box. If a check is stolen out of our box while we are gone, who is responsible for this when we have asked that our mail be held? Please note that at times, the mail has been held as requested. However, we do not feel very confident when turning in a request any longer.

About a month later, we moved to a neighboring town. I filled out the change of address form online for a "Family Move" and paid the dollar to confirm. I also began changing my address with all of the organizations that send me mail, as did my husband. About 2 weeks later, I was unable to access one of my credit cards. They told me that I had changed my address and never responded to the letter they sent (that was sent to my old address to confirm that I was, in fact, not there). The letter was never forwarded. I fixed that issue with the credit card and about two more weeks went by.

We stopped by our old apartment and realized that the mailbox was filled to the brim with a month's worth of mail! There was a check for my husband, the credit card notice, various bills (that I pay online, so I thought nothing of) and a birthday card for my stepdaughter. Again, sitting there with the confirmation letter stating that we had changed our address sitting on top of the pile!!Of course, I called the USPS, and when I finally got through to an actual human being, all she could say was "Sorry, we'll look into it. " If I "forget" to pay my taxes, the government will not accept a "sorry, I'll look into it," but it is okay for a government organization to "forget" about my family's security with an "oopsie! "

I immediately called the supervisor again, and spoke to Carrie. She told me to try P1 and I told her I did. She asked me to call back tomorrow in which I did. Again, I was told that the package would be in the parcel. It still was not there. By this time it's March 24, when I checked again and still no key. I spoke to Carrie again and she allegedly verified with carrier that package is in P2 and will leave the key. When I got home, there was still no package. Because it has been a week and I have not received my package, I went up to the post office on March 25. I spoke to postmaster Kim ******* and explained the situation. After she spoke with the carrier she told me the key would be in the box today. I asked her for the key or package now. She exclaimed the carrier does not have the package and it's in the parcel. I told her I was told by the supervisor, Carrie, yesterday that the package was in P2. Kim ******* said the carrier doesn't know which parcel it's in and she will put the key in my box at mail delivery later today. I also explained to her that I haven't been receiving mail for over a month because the carrier had been sending it back but that I was receiving it now. I went on to say how this is redundant behavior with the carrier either sending my mail back and now not delivering packages appropriately.

I got the impression that Ms. ******* was uncaring and didn't say much. She did offer the main number to the post office and her last name in case I have another problem. I explained to her that I can't continue to take off work and call the post office almost daily about these things. I also asked her to talk to the carrier in which Ms. ******* kept reverting back to the package being in the parcel. There are two parts of the complaint and I feel Ms. ******* is not trying or does not care about resolving the issue of the behavior with the carrier. I was quite concerned and called Ms. ******* back and told her just that. That I feel she was uncaring and just wanted to rush me out of the post office and was not really interested in helping resolve the whole issue. Again, she seemed uncaring in tone and just not listening to my needs as a customer. I have had important mail returned that I never received (i.e., pay check stubs, bank statements, bills, etc.) and I have taken off excessive time from work to call at least twice a day or visit in person and the problem with the mail carrier is still not resolved. Please help.

Then I asked them to give Nikki (the "fill in" driver) my phone number and ask her to call me, but she never called. All they would tell me was that "Sorry, there's nothing we can do". Well, I paid $40 for a package that did not get delivered to my house and no one can tell me anything about what happened to it. It is not fair that I ordered a package, I paid for a package but I did not receive a package. The delivery driver that day either made a mistake or kept the package for herself. I prefer to think that she made a mistake but either way, I don;t think I should have to pay for NOTHING. Thank you.

I know for a fact that he must pick up our packages because my uncle is a carrier. My uncle told me that they must pick up our packages, no matter how much we have. This information was also verified by a USPS commercial that I saw the other day. The commercial was advertising USPS flat rate boxes. The commercial stated, "We will pick up as many packages as you have." So, I know he is not doing his job correctly.

I have also complained to corporate about this issue on USPS.COM. They did not handle that matter well at all. In fact, they didn't resolve the issue at all. They told me we must pay fifteen dollars a day if we want a guarantee that all of our packages are to be picked up on a daily basis. This is also not true because of the commercial that I saw and I also asked my uncle, and he said that all of our packages are to be picked up, no matter how many we have. This only happens when Conrad is filling in for our regular carrier. Our regular carrier does her job perfectly every time.

The fill in carrier stated that since it was a secure building, he didn't think much of leaving it at a door albeit the incorrect door. I asked the regular carrier why he didn't just leave a parcel slip in my mailbox and just taken it back to the main post office then I would have picked it up? She said in so many words that he thought it was too much work and he wasn't the kind of mail person that went that extra step to ensure that the mail is delivered to the correct recipient. I would also like to add that when I went into the main post office, the person that helped me, Michelle ** was not very helpful. This is the same person that I left two messages with last Friday and she never returned my call.

The carrier did not take the time to ensure that he was at the correct building; let alone the correct apartment number. He acted erroneously and because he doesn't take pride in his job or care that people receive their mail/packages in a timely manner, my son paid $65.00 of his hard-earned money and now is made to suffer for someone else's error. I was told in so many words that yes, it was their carrier's fault but there is nothing we can do so he is just out of luck.

Is this the kind of service that we, taxpayers, should now expect from the USPS?

I live on a limited income and have for years. By the time I get the notice, I have no money left for that month to pay, I have always paid on the first of the month since that is when I get paid. Only this time I was locked out.

I have to say there have been issues with the box and my attempts to contact personnel in order to get problems fixed. For instance, within the last year or so, the combination to my box mysteriously changes on its own. I had a terrible time trying to get the problem fixed in order to get my mail.

I had to stand in line for two weeks to get my mail. Apparently nobody could do anything to help me except the box clerk who apparently only works in the mornings. I have severe insomnia and can not get to the post office before 11am. Finally I had to suggest to the staff that the box clerk fix the problem, give one of the counter employees the combination so they could give it to me so I could finally get my mail.

With regard to trying to get my box unlocked currently, I placed a letter in the slot for the Supervisor of the Civic Center Post Office explaining my situation including my payment schedule and my past payment habits. Even though I left my phone number I have heard nothing. I called the post office in order to find out how much it would cost to get the box unlocked so I could get a loan from a friend and the employee claimed the only person who had that information was the box clerk.

I don't understand why they can not send out the bill the month before it is due, giving me a chance to budget for the rent fee. I don't think it is unreasonable for me to ask for a bit of grace of one day (I had my payment in before 5pm on the first) given my circumstances and given my payment history and given the ** I had to go through in getting my mail when my box was locked due to its needing repair.

She said there had been no reports and she would go in the back and look around our PO box and all other undeliverable mailings she came back and told me there was nothing of ours I asked her if there was any way to track mailings she stated unfortunately there is not unless it has been sent certified I asked her if there was any one I could contact about my concerns and she suggested the consumer affairs. All parties that I called today stated that all of these mailings had been sent to **. Any help would be greatly appreciated.

I was told by Ed at the USPS office to contact you since they cannot find the package. I lost of a $117.00 purchase.

As a result of the back quality of the United states postal service failure to deliver my mail, I have been left to not depend or trust the United States Post Office, and I need to know what is my next legal course of action?

I have experienced these inconveniences. What all of these tactics are designed to do is reduce the volume of business conducted at the Yardley Post Office, which drives down revenue. This makes the location more attractive for the United States Postal Service to close down as it tries to stem its tide of red ink. Please intervene to save our Post Office. Yardley's Post Office is vital to our community.

I sacrificed to get this box because of the service that was offered to have my mail delivered to this box by 10:30 AM according to their posted sign. It is putting unnecessary strain on my family for our mail to get delivered to our box any given time of the night at 7:00 PM and even later that (I found out after checking for a full day). When I complained, the first approximate five times Mr. ** seemed concerned.

I feel that due to my mail not being delivered as promised and Mr. ** even offering a refund on my box instead of fixing the problem, it has caused hundreds of dollars on late fees for my rent. My children have not been able to get things needed on time. Other bills such as utilities have been late because of late fees for the rent. We have been waiting just to grocery shop at times or get medicines for my spouse and myself. I really would like district managers and whomever else who need to possibly do unexpected visits to understand these complaints are warranted. I do not want a refund back, just better service.

I was told by Andrea that what happened was that my regular mail carrier was on vacation and a substitute carrier saw that a change of address was put forth to my address--**; however, the date of forward, 2/21/2010, was overlooked so my package was processed as a forward to a new location. (This applies to two packages but the other package didn't have a tracking confirmation option. The other package was mailed from Pennsylvania and it was returned to the sender. I have since paid an additional postage fee of $9.00 to have it reshipped to me!) Double the postage due to the incompetence of a substitute postal worker.

The package with the tracking confirmation number is still, to this day, March 4, 2010, missing and no one can tell me exactly where it is. However, it is stating Arrival at Unit, Feb-26-11, 06:13 AM, **. I have no idea what the "Unit" meant and when I last spoke to the USPS, they said that it was being returned to sender. Therefore, if that's the case, I will have to pay another postage fee if I want my property. I cannot understand how they can't be responsible for the additional postage fees due to the original error that occurred from a substitute postal worker in which they employ.

I am held accountable for my actions and mistakes that I make. Why aren't they? I am having to pay the price for this and I don't have the money to pay for someone else's mistakes! According to them, there is nothing they can do--I disagree. They can take money for a service and not have to deliver (follow through) to me--that sounds like a scam (robbery). I can provide the complete address and emailed correspondence with the seller of the package that was returned which cost me an additional $9.00 to receive my items.

When I asked the Ypsilanti Branch Post Master, Mrs. ** stated that it was allowable to hand over my mail to a stranger simply because I pay them rent! When asked if that specific manager or apartment complex had a contract with the USPS to handle tenant's mail, Mrs. ** said no. Then, I asked, "Why would you feel that it was appropriate to give my mail with all of the offenses applied to opening someone else's mail to the rental agent?" Virgil ** then stated, "Because we make attempts to deliver at the addresses." I told him, "But you didn't put the mail in the box, you gave it to an individual!" There is a difference. How did they pass their entrance evaluation for employment if they have a hard time understanding that? The public is aware, why are their interpretation different from what the public is expected to understand?

Again, at the Saline branch, Tina **, a worker, gave me her email address last year (where I was uncomfortable). I took it because I didn't want her to be offended enough to destroy or tamper with my mail. As it is, I had intense discussion with Virgil ** of the main branch at the Ypsilanti location who said to me, "I am tired of you and your family. And if the senders wanted you to have your mail, they would send it with a return receipt or pay extra." The mail that was missing, at that time, happened to have come from the IRS and the computer software company. I feel that I am being sabotaged and that my mail is being mishandled by internal employees who are doing favors for friends about the community.

What is more, Tina told me yesterday when I asked where my mail was (as I have not received mail in three business days) that "We were doing you a favor." I never asked for any favors! Karen also made the statement that she would take my information home and make corrections because "I am off the clock and I have to get home to get my kid." Karen made me feel that if I didn't agree to let her take my mail home, I wouldn't get it anymore. When I had objections, Tina ** started making me feel as If I were causing a scene and the postal master was running around so busy that she left me to be handled by her subordinates.

I routinely mail myself letters to make sure that I am getting my mail or ask another business owner to mail me a letter to ensure that I am getting my mail. None of these letters have reached my P.O. Box. My customers also have mail delivered to my P.O. Box as I help set up new businesses. Both Tina and Karen decided that whereas the address was correct, because the name was not **, they sent it back causing delays in processing DBA for other businesses that I am structuring.

For that, I have had to offer refunds of services and perform some free of charge as to remedy. I am concerned that they have taken this personally and are intentionally not delivering my mail because I raised question about their practices or other personal reasons. Please look into this because I need my mail! Also, they are putting my mail in a Tiffany **'s box who has brought me my mail on several occasions. Some mail contained private ID numbers and had been opened. Tiffany states that it was already open when she got the mail. I can't accuse her. I have mail to the P.O. Box, how can they be getting that wrong? It doesn't leave the building and they deliver at their leisure.

I also have forwards from all of my last addresses because I am a sole proprietorship. I must receive all mail and sometimes, when not interacting with other businesses, I most often overlook sending them an updated mailing contact. Therefore, I submit the forwards to catch missed vendors, businesses, or from marketing where old printed materials suggest other P.O. Boxes.

If you check my web site, **, you will see the updated address. Again, my issues are with your employees doing favors for friends outside the U.S. Postal Services. I am with anxiety as I am not sure what to do at this point. These events explain a lot of mishaps for my developing business. Who are they helping? Please advise.

I asked him to show me a paper where I can see price range for searching item. Obviously he didn't have it. He told me, "I do not care what clerk told you, she can tell you anything." Then he look at me and said, " I may not even look for you if you will be upset." He was most inappropriate person I met in my life! I told him, "you should have copy from my American Express slip." He told me, "you shouldn't lose your slip." Anyway, he was the most rude and the worst person. I don't know how he can be a manager? Please, follow up with my case. I would like to know what was done in relation to Mr. **.

I called consumer affairs to complain about this issue but they hung up on me today. I demand better communication and respect, it is a federal offense to open or tamper with someone's mail.

On 02/02/11, I sent an envelope to Annual Credit Report request service via United States Postal Services, Honolulu Downtown Station, with the PS Form 3800, June 2002 (Certified Mail Receipt number **) and I paid $3.24 to assure delivery without problems as the information I attached is very important.

The envelope never arrived. I have been entering a request by computer to check it as this date. I have not received any reply from them. I went to USPS, the same office where I mailed my letter and spoke whith Mrs. Ahina *****, Keahi, Honolulu Downtown Station's Supervisor. She said that her office made the job. The recipient USPS in Atlanta GA 30304 is a small office with a small staff and she could not do anything about it.

These actions resulted in 120-day delay of our housing complaint being processed timely. It is unfortunate that the postal carrier only began delivery certified mail directly to our door after the 120 days had passed, and after we notified our local post office of our concerns. (The postal carrier did not give us any certified deliveries to our door until after this period).

Based on these inconsistencies, we have forwarded our complaint, along with related document, along with your letter to the Department of Justice for review and for formal investigation. We are not second class citizens, but citizens of the United States of America. Withholding pertinent evidence, as in this case, is an obstruction of justice, a crime not only against us, but against other parties in similar situations, whose concerns are being left unheard. We will continue to press forward in our efforts to making sure that this type of unethical behavior is addressed. We again reiterate our complaint against U.S. Postmaster General Jacksonville Investigation Division as follows:

This is in response to the recent investigations with regards to our complaint filed with the Jacksonville, Florida Postmaster General Fraud Division on 12/5/10 regarding mail fraud, mail tampering (Mail Fraud 940 18 U.S.C. Section 1341 conspiracy) of our personal, business and certified mails. The investigation conducted by Jacksonville, Florida Post Master General Office was too swift, inadequate, unfair and inconsistent. This should have not have been an open and shut case taken into account the seriousness of the carrier tampering and deliberately withholding and redirecting to the sender. Common sense would tell anyone that a complaint of this serious nature conducted by the Florida Post Master General Office's investigator should have included us, the complainants.

Therefore, the investigation appears to be flawed, conflicting, inconsistent, and based on untruthfulness, fraud and obstruction of justice, this whole investigation sounds suspicious. The carrier trying to cover up his illegal actions involves an alleged criminal conspiracy in concert with employees of Advenir At Stonelake, LLC. In line with this, we have requested the services of the Federal Bureau Investigation (FBI) to investigate these incidents thoroughly and professionally. This complaint is based on mail fraud and mail tampering, conspiracy, and withholding federal mail (obstruction of justice) in specifically with the Fair Housing and Urban Development (HUD) and Florida Commission On Human Relation (FCHR) Certified Mailings.

If the Jacksonville, Florida Postmaster General Fraud Division would have included us, the complainants, in their investigation, they would have taken into account the following:

1. The complainants filed a fair housing complaint with the Housing & Urban Development Agency (HUD) and the Florida Commission On Human Relations (FCHR), against the property managers, Advenir at Stonelake, LLC for housing violations. Therefore, it is a conspiracy and obstruction of justice to have included any statements from these individuals in any or part of the postal investigation.

2. Unfortunately, we have not received any of the mail correspondence mailed to us through the United States Postal Service, over a five-month period from the Housing & Urban Development Agency with regards to our complaint dated July 23, 2010 prompting mail-tampering, mail fraud, and conspiracy concerns of our mail by the postal carrier. Sometimes, our mailbox was completely empty after checking it (causing a 150-day delay). There was no business or personal mail for us. Other times, we received mail that was postmarked too many days before we received it, indicating that our mail was being mysteriously held.

3. It is true that the mail courier deliberately withheld and did not deliver all of our regular mail and certified mail received from the Fair Housing and Urban Development (HUD) and Florida Commission On Human Relation (FCHR) with the exception of the most recent certified mail pieces. The most recent certified mails were delivered after we complained to HUD investigators as to why they had not responded to our complaint and they did an investigative inquiry that verified our current address, ** at Advenir Stonelake Apartments statements, with regards to the certified pieces of mails not delivered. We reiterate that our mailbox is checked once or twice weekly by both of us (Mr. & Mrs. Alphonso **). This would explain why many times our mailbox was empty when the postman would hold our mail pieces. Both husband and wife witnessed these incidents.

4. In another suspicious incident, we recently subscribed to Ocala's Banner Newspaper, free trial newspaper subscription, and this would explain why it was never delivered as it shows proof that we are current residents here, contrary to the statement that we had moved. We checked our mail every other day for several weeks and never received the subscription. We contacted the newspaper company for confirmation of the delivery and were told to watch out for the newspaper deliveries in the mail, which we never received to date.

5. We were notified by HUD and FCHR investigators that we would be receiving documents from them, which were on their way. It wasn't until November 23, 2010 that we received two certified letters (one from HUD and the other from FCHR). Strangely, on the front of each envelope is noted (second notice checked (this statement is false) to be sent back 12-3-10), although we never received notice for the first delivery attempt. After receiving the only notice in our mailbox, we contacted the postmaster and both certified letters, postmarked 11/17/10, were delivered this time to our upstairs apartment, for the first time ever, by this carrier, where we signed the delivery receipt.

6. The substitute postal carrier (female) for our route can verify our conversations with her. She is about 5'5," 130 lbs. with short blonde hair and says that she is a server at night. She stated that she has been with the United Post Office for about six years. She substitutes once a week for the current carrier for Advenir Stonelake Apartment complex. This would verify and show that she has spoken with us and that we do monitor our mail pieces.

7. On November 6, 2010, we signed for a certified mail delivered by an African American (female) for the United States Postal Service; proof that we are available to signoff on certified mailings.

8. This complaint was filed by two parties: Mr. Alphonso ** and Constance **. We notice that the investigator for the Jacksonville division Postmaster addressed their response only to Mr. **, instead of Mr. & Mrs. **, married for 35 years. This was a dual complaint filed by both parties. Furthermore, we were never asked to sign notarized statement that we never received any certified notices left and posted on our door--which is deemed suspicious.

9. If this investigation included the management of Advenir at Stonelake, including the property manager, Lena **, it would be unethical, bias and a conflict of interest, and not to mention, obstruction of justice, since we have a pending HUD and FCHR complaint against Advenir at Stonelake, LLC, since July 2010, FCHR Case No. ** and HUD Case No. **.

10. We found the recent certified notice in our mailbox and not posted on our door as the carrier falsely implied.

11. The postal carrier should have known that the utility invoice bills and other mails were being picked up regularly by us, that we are the current residents, Mr. & Mrs. Alphonso and Constance **; therefore, should have known that our apartment was not vacant.

12. We check our mail regularly, at least once or twice a week. We do not leave any mail in our box more than 15 days, and we are in compliance with the United States Postal Service guidelines.

13. We have been residents since January 2010, and currently. We have not been contacted by the regular carrier with the exception to the most recent certified mail pieces from HUD and FCHR, that we requested to be delivered. This was the only time that we have met the post carrier for Advenir Stonelake Apartments complex. Also, the U.S. Postmaster General Jacksonville Investigation Division statements, including this statement investigation revealed some of our mail, including one or more was returned to the sender after being held the required 15 days per Postal regulations at the Post Office, confirms that our mail has been sent back.

Finally, We are semi-retired and monitor our business daily from home, which means that we are at home 99% of the time. We have never received any certified mail notices on our door here at Advenir Stonelake Apartment **. We monitor all of our mails closely, which includes UPS, FedEx and United States Postal mail.

We reiterate that we learned that the post carrier has been returning these mailings to the sender and not leaving us certified mailing notices, not even as a knock on the door from the postal carrier. FCHR and HUD officials did an investigative inquiry of verification that we, Alphonso and Constance ** have been and are current residents here at Advenir Stonelake Apartments **. The HUD/FCHR officials verified that the mail carrier had been returning these certified mailings to them and making false statements that we were no longer residents here at **.

We deemed these activities as suspicious. We have been residents here at ** since January 2010, to current and regularly retrieve our apartment mailings, once or twice a week. It's ironic that we have been getting our monthly utility invoices with our name on them and other related mailings associated with our apartment **. It wasn't until November 23, 2010, that we finally received a mailing from HUD and FCHR (120 days) after our initial pending complaint.

Finally, we reiterate that we have been residents here at ** since January 2010, to current. Thank you for investigating these serious crimes of mail fraud and tampering. Both the HUD and FCHR complaints are serious and sometimes have placed our family in danger and even life threatening circumstances. Interfering with due process, the service of process, and obstructing justice are serious crimes. This was obviously done to benefit Advenir at Stonelake managers.

Therefore, we are requesting all of the related documents filed with your office including statements from all parties, pertaining to your investigation, be forwarded to us immediately under the Freedom of Information Act. Please respond within five business days with the requested documents.

I still, however, have not heard from anyone and I am completely frustrated because this is the third package that has been "lost" at the post office in the last 2 years. I find it to be questionable because I have never had a misplaced bill, but packages seem to have a difficult time. It seems that the postal service has no real accountability like any normal business would. I need help on this matter. Isn't it a federal crime for someone to keep someone else's mail?

Of course, he denied having the conversation. Lastly, the box of gems were supposed to have been delivered on Feb. 3, 2011. This time, there was a huge yellow note "do not leave packages at the door, take it to the apartment's manager's office". I never even received a delivery notice from the USPS. According to their tracking number, it has been delivered. The post office can not even find it. It never was delivered to the apartment nor to the manager's office.

Now, Tiffany from OHFA called me again today saying she sent me a letter to tell me I was put back on the waiting list. I would not lose my 2-year waiting status, and it was once again returned! So, is this just retaliation now because I called consumer affairs on them? I cannot believe they are so incompetent. They cannot read the difference between Diane ** (previous tenant) and Mary ** (current tenant). What is it I need to do to get my mail from this post office? I had to go down to have my vehicle registration resent and pay for it again, and I haven't gotten it again. So that must mean my vehicle registration was sent back yet again, and I am going to have to pay for it a 3rd time to be resent.

Can someone please call me back ASAP to get this straightened out?

I want USPS to refund my money due to their negligence.

I agree that the slot needs to be easy access, but it was totally rude and unprofessional that we had to find out for ourselves that the mail is being held in the office for that reason. We have many late bills penalties to pay because of this attitude from the post office. We demand an apology and full reimbursement to all our late fees due to this unnotified stop of deliveries from USPS in Garden Grove.

We are not receiving mail; I am under doctor’s care and cannot receive medication or doctor’s appointments and my utility bills.

This coming Monday, February 21, 2011 will be 4 weeks since mailing the package. I really don't understand how this could happen. Most of all, I am disappointed in the lack of care from the United States Postal Service. Any assistance you can provide is greatly appreciated. Thank you.

My assistant asked Laura why she would do that, that how did she know there was no one home? Laura replied that she had walked in in every room and open them to check if someone was in. My assistant replied, "Don't you see me coming from inside the house?" Laura replied. "You know that you are lying". Laura did not stop there but she also was passing to my house every five minutes. I went to the post office and the supervisor, Bea, was no help at all. She was very ruse to me and she told me to do whatever I wanted, that her employee had already told her the story. She did not bother to listen to me.

Okay, now I know what happened, and the Section 8 lady said I need to get a letter from my post office, stating they returned my mail in error. She told me to call the post master. So I called him and he said he would speak to the carrier but he would NOT write me a letter. He said they don't do that sort of thing. So, I asked him if we could do a 3-way call between me, him and section 8 and he could tell him they don't write letters for that. He refused. He said tell section 8 to re-send the letter. So I called the Section 8 lady, Tiffany, back and she says they cannot re-send the letter because the letter was sent out to active people on the waiting list. Since my mail was returned, they made me INACTIVE and therefore she cannot re-send the letter. The only thing that will get me back on the list in my old spot is a letter from my post office. She also told me that although the Post Office does not have a "form" for the letter she needs, stating my mail was returned in error. She has a file FULL of letters from other post masters and managers that some are on regular paper with a stamp from that post office and some are on official letterhead, stating that they made an error in returning someone's mail. So the fact is the Post Master can do it, he is just refusing to do it.

The package contents are worth about $350.00, but I don't want the money. I want the package. I want someone at the post office to actually care about finding my package and getting it delivered to me. We have started international inquiries from TNT post in Amsterdam and have done everything everyone has requested. After 3 months, we got a letter from Terry ** from the International Inquiry Center asking us if we got the package. Can you believe that! If we got the package, we would not be going through this. As of today, Feb. 8, 2011, We have not heard a word from the USPS

I have paid for a service that I have not received and no one seems to really care. I would like for this document to be located and delivered by Feb 10th. There are court proceedings being held up due to this situation.

If these authorizations mean nothing, then don't print them! If I thought it would do any good, I would turn the whole mess over to a lawyer who could file suit on a class-action basis. As things stand, I intend to ask for USPS delivery each time I order a parcel. UPS does not know the meaning of the word "logistics."

We went in today and Allison ** (current post master) talked to Patty. After 22 minutes of keeping us waiting in the front, she rudely and abruptly stated, "No, I am not doing this for you." She stated that Tom no longer works there and made a white comment. I was very upset at this point and asked for her superior. Then, she stated, I will keep you waiting for 10 more minutes, so I said, "if we were Spanish, you would probably help us." At this point, I felt humiliated and discriminated against with her white comment. "Very racial slang." she said.

I have called their Customer Service department numerous times requesting additional information. Each representative refuses to provide additional information on the package's whereabouts. One representative went so far as to tell me to "keep my fingers crossed and maybe I would receive the package". The country had experienced adverse weather conditions at the time I placed the order. UPS continues to use "weather" as the reason for the delayed (rather lack of) shipment. One rep told me the weather was so bad in Philadelphia that no trucks could travel. I live in Philadelphia. I was driving and it was a bright sunny afternoon when I was speaking to the rep. This is only one example of UPS' many lies.

What added insult to injury was the fact that I had ordered another pair of skates the day after I ordered the skates discussed in this complaint. However, these skates were shipped via FedEx Ground and had to travel a further distance. The skates shipped through FedEx Ground arrived within 2 days with no incident. FedEx, unlike UPS, found a way to still make deliveries in the inclement weather. After 2 days of continuously calling, I decided to visit the local UPS distribution center to see if the package was in their possession. The service representative was completely uncaring, rude, and unprofessional. Once she was tired of discussing my situation she simply walked away from me and begin working on another package without so much as a "have a nice day". This is clearly customary. One of the tracking representatives hung up on me.

In one last ditch effort I called again to request an investigation on the package to only be told they only initiate a search if it is requested by the shipper. I had to do a little bit of "leg work" to determine who the shipper of my package was since the company I ordered from used a distribution center. I had to contact someone at the distribution center and have them re-design the skate within a couple of hours and overnight the package with a Saturday delivery via FedEx. I will never use UPS again. If it’s really important that you receive the package, FedEx is the way to go. UPS is only good for shipping catalogs and advertisements (something you could care less about receiving).

The third and most important complaint was filed last week when my payroll department contacted me that my w-2 was sent back to them stating “return to sender attempted-not known unable to forward". This is puzzling because it clearly has my correct address. I also know i haven't received things such as wedding invitations. I do receive some mail, but I have no way of knowing if I’m receiving all of it.

I called the USPS and complained. They said someone would get in touch with me in 2 business days and no one did. When I placed a follow up call the customer service agent said they still were investigating it and there was nothing I could do. He tried to forward me to a supervisor, who he claims wasn't in. He then suggested I contact consumer affairs. He had neither idea when the case would be investigated nor when I would receive a follow up call.

All of my spouse's and my financial documents, including bank statements, tax returns, 1099s, birth certificates are contained within this package. I've just handed over myself to identity theft on a silver platter.

When I go in to try and have them look up the tracking number for me so we can find where the package ended up, I am told that it is impossible to do that. What kind of company does not have a backup system that allows them to look up past packages, especially when that is all they do? I do not want a refund for the shipping. All I want is for someone to call me and find the package that I sent out, so I am not being charged $189 from Amazon for something that I no longer have.

I am hurt due to this was a very thoughtful birthday gift and now I can’t do anything with them and all I get is sorry.