USPS Reviews

I had a package shipped. When it arrived, it was damaged. I took it to the post office with all the paperwork. The guy at the post office said the insurance man would look at it and get back with me. After a week, I called the P.O. lady, who said the guy was wrong and that they sent the package to the insurance man, who then would contact where I purchased it, where it was sent, or me; she was not sure which. It's been two weeks, and I heard nothing.

What is going on? One week, I receive a broken collector doll. Then on 4-2-12, they shipped out an order. Cost of item was $100.00 plus shipping of $54.45, and it did not reach the location. It was shipped to China. Well, it got to China, but not to the buyer. It is at People's Republic of China. So I am out $154.45. If you can ship it out, can't you get it back?

On May 4, 2012, I went to the USPS office located at 271 Cadman Plaza. I arrived at the post office at 4:02 and was told by a worker that I would be unable to complete my passport application. I then asked to speak to a supervisor because prior to going to the USPS location, I contacted the passport application appointment center and I was informed that the Cadman Plaza post office closed at 5:00pm. After requesting to speak to a supervisor and waiting 20 minutes to do so, I tried to explain to the supervisor the circumstances and the distance from which I traveled in reliance on the erroneous information which the employee at the appointment center gave to me. Mr. ** advised me in a rude and condescending manner that it was too bad, and it was not his problem that I received the wrong information. I believe that Mr. ** demonstrated a lack of professionalism that reflects on the USPS in a very negative light. The post office needs to be aware of the type of employees who they choose to represent them and ensure that its employees' behavior reflects the organization in a positive light.

My mail box went missing last night. I put another one up and mail from next door was in the mailbox. My address is not on the box itself but the house numbers are on the front. The house number is on the the front door. How can I go from receiving mail to getting no mail in only 24 hours?

Harassment - Someone from the post office is giving out my personal information. I did a certified mail return receipt, I never received the return receipt back, and also one time. One of the mail carriers hit my truck and kept on going. I was watching this lady; this same lady also had been opening my mail.

I have lived where I am at since April and I am still not getting bills on time. I have done everything right plus called each one and gave new address. Yesterday, I called the company and the lady said I should have received my bill last week before I moved. I was also having problems getting bills on time. I would just like the problem taken care of.

The ongoing issue is kind of confusing. There happens to be an unknown failure that comes directly from the post office that is causing part of my mail to be returned to sender. The confusing part is that the mail being returned is the dependable way of support to self-survival. After contacting residential post office and speaking directly with the supervisor, nothing was done because the supervisor stated that the failure is coming from the main office. Sure to what was said based on a password that the posting sticker being placed on mail provides. Besides providing this info, the supervisor also stated, when I asked if something had been done to concluding and fixing the problem, that anything I did nor all the phone calls that I made would fix the problem.

The postal delivery person put mail for 5 addresses on my street in my box on April 24, 2012. I hand delivered the mail to my neighbors, which included an IRS refund check for over $5,000 for one of them, and for the others, there were various important letters including apparently credit card bills, utility bills and other important documents (one even appeared to be a notification from a court of law). I don't know why this happened, but the addresses were clear on the mail. So, it appears simply to be laziness on the part of the mail carrier.

A letter carrier fell going up the stairs and the post office is suing me for medical and getting 20% above what the medical bills are for them! That is outrageous. I will pay the medical bills, but I am not paying a dime more. Now the post office is Sue Happy. The only way they can make money is by suing the people they deliver to.

I received my 6-month bill for my PO box fee and mailed it in, only to have them return it to me saying I hadn't paid enough. They raised their box rates between the time I received the bill (one month notice) and the time I paid it (one week before the due date). I had to pay the extra amount because otherwise, they'd hold my mail hostage! What other business gets away with this? For this increased price, I still get the same crappy service where they don't notify me that I have a package to pick up, lose my packages on a regular basis and routinely try to tell me that the package was sent to my home address even though I never provided my home address to the sender!

I ordered a gift for my husband online and had it delivered to my home. I tracked the package and it stated it was delivered on April 5th. On April 6th, I confronted my mail carrier. He stated he had no packages that day and to call his district manager. I contacted my local post office here in Taunton, Massachusetts and was told the manager would speak to the mail carrier and get back to me. Well that took two days. When we finally spoke again, I was told that the mail carrier told him he had so many packages that day that he does not remember if he delivered it or not. I live on a very busy road, common sense would tell you not to leave a package at my door, leave me one of those sticky notes that says I have a package.

For the past week, the regular person was on vacation and no mail was delivered to this location. A complaint was initiated with no follow up. The week was 04/23/2012 to 05/02/2012. Again today, 05/03/2012, no mail was delivered. I need a follow up ASAP.

I sell merchandise on eBay. Some items are expensive so whenever I print a prepaid insured label online, I like to get a receipt when I drop it off at the post office. I mostly use the closest post office to my house but occasionally I use the one in Colerain Ave. here in Cincinnati, Ohio. A couple of weeks ago, I went there to take a prepaid package and they refused to give me a receipt because I didn't pay for the postage there. I asked then why does every post office I've gone to give me a receipt. I was told it was their rules. Do some post offices have different rules? I had to drive 10 miles out of my way to get one. I was mostly upset because I had 3 of my grandkids with me and this isn't the first time this had happened to me at this office. I hope you understand the items I ship are expensive and my customers expect to know where their package is. Please advise and thanks for your time.

On the 6th of April 2012, I mailed a money card of $50.00 to my sister in Wyoming. It is missing. I mailed her two more checks 6 days ago, priority. It cost me another $5.90. These two checks are in the amount of $75.00. It has not gotten there yet and was supposed to have gotten there on the 25th. I am about to lose it. I have been tracking this one. They said they would try and find it and it may take up to three months. The bank wants to charge me $31.00 per check. I am retired, I live on a very fixed income. I just can't keep spending money. At least the first check has not been cashed. Please, help me. Tell me how or what to do. Thank you.

My town is having an election. One party is not paying the required postage to mail out their flyers. They have been putting them in the mail boxes of everyone in town, which I understand is a federal crime. I have called the Keansburg post master and have been given the runaround because he is for this party. The post office is losing revenue which is very much needed, especially during this tough economic time for the USPS. I really wish that someone from the USPS do something about this. If nothing is done, then they will continue to take advantage of the corruption that continues in Keansburg.

Our postal carrier has dropped mail that we were sending out and we have found it in the bushes. This has happened to us and the neighbors. But on 5/1/12, our door was cracked and the screen door closed, but not locked. He just opened the screen, shoved the mail in and walked off leaving the screen door open! We have cats that are indoor cats and if I hadn't been sitting there when he did it, no telling how long the screen door would have remained open and the cats could have just walked out. I'm sorry, but that is unacceptable. Are they held accountable for their actions or do we just have to put up with this type of behavior? I am frustrated and angry.

Item was not delivered to my office. I called the lady in the local USPS office who said it will be investigated, but she never called back. I called the USPS service line and the local manager called and left a phone number for me to call. When I called the number several times, nobody answered! Over two years, USPS misdelivered/lost twice the items I purchased! Every time, USPS insisted that items were delivered (scanned in their words!) and refused to do further investigation.

On Monday, April 23, I sent out a priority mail package containing my parents' completed 2011 tax papers in the soft priority mail envelope to their address in Kaneohe, Hawaii. I bought the postage and delivery confirmation through one of the lobby kiosks. My receipt indicated the package would arrive on April 26, 2012. It never arrived and my mom tracked it to the main sorting facility in Honolulu. Her local PO said the tracker says it is still at the main PO, but doesn't know why. The kicker is that I spent over $5 for priority mail and the next day, on the 24th, I sent a similar sized non-priority envelope with first class stamps to Hawaii and this package arrived on the 26th! **! USPS sucks. What a ripoff! Now my parents, who are in their late 70's, are freaking out that their important tax info has been hijacked.

For over two years, I have been buying beads for my craft of making necklaces and without fail I have only lost two packages. Since January of this year, the postal service has lost 7. Generally the company reimburses me but lately they are not. I have approached the postmaster about it, filed another such complaint but nothing. This jewelry making allows me some additional money over my normal poor wage and the economic downswing. I've received several comments like, origination point isn't sending the items, customs is at fault, gems aren't allowed into the US when in fact, what I buy is agate which is not a gem. My biggest headache is the postal service says they can't do anything about it has shut me down. My sources have been like clockwork and rarely if ever miss a beat so what gives with the poor performance on the Postal Services' behalf!

For the nth time, I'm complaining about the service of USPS. They lost the bank replacement card and now that I need it, I have to wait until the bank replaces it with another one. On top of that, the new card comes with a new number which implies that I'll have to change creditors who get paid directly. This is a total rip off, lack of responsibility and criminal. I'm sick and tired of complaining to the USPS and they have the nerve to say "sorry" and that they will take care next time. Is there anybody who can do anything about it?

With cuts in the USPS, its customers need to know where to go to mail letters, to get postmarked by deadlines outside the hours of our local post offices. My daughter needed to send a package this weekend. I tried to find one that was open late Saturday or on Sunday. All the USPS website does is give hours for a certain zip code. I spent about ten minuets without being able to find any, so I called their 800 number. I did not get the name of their agent, but she was beyond rude and was as unhelpful as their website. I have used other places' websites that allow you to search by hours, other services or other needed qualities. This is not the case with the USPS. Because I could not find one that was open and able to pick up an envelope, we will need to pay at least $20 to send the envelope on Monday because while I am pretty sure there was some way we could have found information that would have let us mail it on Saturday, the USPS's website was useless and wasted a lot of time.

I have spoken to Martin ** at the Murrieta post office and asked him where I could complain. He referred me to this site. USPS mail service is horrible these days. They have every excuse under the sun for not being responsible for your mail once it is turned over to them. On 3/16/2012, I mailed an international first class parcel to Paris, France with a customs form number **.

I contacted the supervisor of the USPS - Centerville, MA regarding a key I had misplaced to my box where I get my mail. They charge $25 for the lock to be changed and to get new keys. When I originally purchased the keys when I moved in to my residence, I received one key and one key only. She asked if I made a copy and I said no, because the man who took my money said I couldn't. Then I asked her if I could buy a mailbox and they deliver mail to my house. She says no, because that is not the way the mailbox was set up originally, even though my neighbors all have their own mailboxes. Then she claims (even though she wasn't the one who took my money) that I received three keys. I asked for her supervisor and she said she could not give that information out.

I am very angry about 3 packages that were supposed to be delivered to me from April 6 to 24 and I have still not received anything as yet. I went to the post office in Fulton 3 different times and they told me that it was delivered and it was a slot delivery. I am so disappointed in the USPS service. If it was a package, they were to make that person sign for it to make sure it was delivered at the correct address, but no, they just push it through the slot and that's it. Now, what am I supposed to do, call it a loss? I am struggling just like anyone else. I make sacrifices for things I want. Anyway, contact me ASAP and let me know what I can do. Thank you and have a blessed day.

There is very slow service at the counter. The post mistress can be heard in her office taking private phone calls and playing computer games. She appears to be crippled and using a walker to get to the front counter very slowly. Sometimes, it took as long as fifteen minutes. There have been multiple people complaining about the service.

I have not received any mail in my USPS box since 4/9/12. I have called customer service on numerous occasions and have received several case numbers as well as promises that I would receive a call back within 24 hours. No one has yet to call me back since my first complaint on 4/9/12. On 4/9/12, I had a verbal confrontation with my mail carrier; but there were no threats from him or my self. Bad language was exchanged. I have been told that my mail was being held at my main station. But when I went down there myself, neither the customer service lady or the supervisor John could find any mail being held for me.

Three envelopes containing payments were never delivered. One was to the business office of Boca Raton Regional Hospital, one was to Dell Financial Services, and one was to Quest Laboratories. Now, I am stuck having to pay a $35 fee to stop payment on these 3 checks (3 x $35 = $105) in order to make new payments. In forty years of paying bills and sending letters by mail, I never had a problem. What is happening to the U.S. Post Office? Is it getting as incompetent as our other government people in Washington DC? I am ripped off.

On April 17, 2012, I mailed a letter through priority mail from the post office in Zone 6 in Brooklyn. The letter was set to arrive at Fort Riley, Kansas on Thursday, April 19. The letter never arrived with an important document, which is apparently in limbo. The post office does not know where it is at this time. It is exactly one week later (April 27). Why should anyone pay for a service that apparently is not safe?

My boyfriend's mom mailed a large package containing a scrapbook full of photos and keepsake items. The package never arrived. The package was insured, but could not be tracked because the receipt with the number went missing as well. The post office claims to keep no record of insured packages. We were directed to contact the post offices involved, the postmaster general and write letters to the so-called missing letter warehouses. We were never contacted about the missing package. The package was quite large, large enough to contain a 12x12 scrapbook, and it did not contain anything that would be of value to anyone else. It seems quite odd that such an item could go completely missing, particularly since the contents contained so much personal information that it should be able to be re-routed. Years have gone by, and I am still enraged that a large package could go completely missing without a trace, particularly given the sentimental contents. I would never ship anything of personal value, let alone via the USPS.

On April 19, 2012, I tracked my package on USPS.com and it said that attempted delivery was made, but since I was not home, it was delivered to the post office (Parklawn Station in Milwaukee, WI), a package slip was left, and it said to come get the package within 15 days or it would be shipped back to the sender. Well, first I never received a slip at my home. I went to the post office (Parklawn Station) to retrieve my package and it could not be found. They told me it could possibly still be on the truck for redelivery and to check back the next business day.

After pondering and then gnashing teeth and almost crying, I am finally getting my mail. When I tried to follow up with the post office, I was put off and told to call at ungodly hours, only to find out that no one in the PO knew what was going on or they didn't want to let me in on the joke. Inadvertently, someone gave the number to the Consumer Affairs office in the local main PO of the state where I live. This office seemed concerned and was quite apologetic to me about my dilemma. They returned my calls in a timely manner and sent letters (yes, several) to be sure I was getting my mail. I don't know what they kicked into gear, but I received mail the next day that was dated four days prior to the delivery which tells me that the COA has pull and gets things done. I hope this helps others.

About 5 weeks ago, the IT department upgraded the click and ship website. Since that time, the following functions do not work. You cannot download your history for 6 months, address book uploads no longer work and emails to notify recipient of tracking information are no longer sent. This has created major havoc for me. I spend $50,000 a year on postage through the postal service and as a result, I have suffered the following: I have many angry customers who want to know what their tracking numbers are and I can't give them to them, causing loss of future business. I have been unable to file my taxes, which are now late, because I have not been able to download November and December's ship totals for over 4 weeks.

I called a Mr. ** back at the SA Broadway PO after I filed a complaint regarding not receiving my weekly paper. I had filed the complaint on 4/23. When he called me, he told me the mail carrier had delivered 2 papers to me on 4/22. Not true. When I came home, I had two papers in my mailbox dated 4/4/12 and 4/11/12. I received 3/28 on 4/16. I tried to explain to Mr. ** that this has happened before and he kept interrupting me. I also told him the papers sometimes came torn up, which I wasn't complaining about too much because I understand that they aren't in a protective cover. My complaint is that I am not receiving them weekly as I should. I've even let it go a week and sometimes, will receive two papers and that is understandable considering this is an out of state newspaper (it is from Big Bear, CA).

On April 2, 2012, I sent a package to my son at Camp Lejeune, N.C. On April 23, he still had not received it. I went to the Bedford, NH post office where I sent it from with my receipt of the box I sent. The box was a large If it fits it ships. The woman there looked at my receipt and said I can’t help you, there is no tracking number. Next time use tracking, it only costs 75 cents. She then said hope for the best, maybe it will come back to you.

My mother sent me a package from Bangkok, Thailand to Pittsburgh, PA. She also sent me copies of paid for invoices, which included my tracking number. I went online to check for my package only to find that my parcel had been shipped to Morganton, NC and had been signed for by someone else. But my invoice clearly show my name, address and number. I called USPS and they said I should call Bangkok to start an investigation, which I did 3 weeks ago, but up to now the status of my package still remains the same. It has been delivered to someone else.

This is the third time this has happened. Recently, we sent $20 to a grandson in Texas for good grades. He got the card, but the money had been removed! I sent earrings to my daughter in Riverside - the envelope had been opened and the earrings removed. I sent a musical birthday card to my daughter and she still has not received it after 2 years. The local post office offers no answers! Do you screen your employees or what? I'm afraid to send anything of value through the USPS. Now, wonder why you're losing business!

I was to receive a box of college books from a college student three months ago and still have not gotten them. They said it is in the dead letter center in Philadelphia. The books were coming from Doug ** out of Arizona. I either want my books or the $75 for them. I am really irritated.

Why not outsource the post office for more productivity? I have lived in the same apartment complex for about 2.5 years and have had routine issues with the mail carrier. The last one has been the classic. I noticed about a month ago that I stopped receiving any personal mail. My mailbox contains fliers and magazines but no mail addressed to me. Business associates started calling and asking if I had moved as my mail was being sent back “undeliverable”. I had not moved, not filled out an address change and definitely not asked for my mail to be held at any post office.

I have been a resident at Blossom river Apartments for four years. They are owned by the Housing Authority in San Jose, CA. I noticed my key was getting harder and harder to open when finally it got stuck and the key ended up broken inside the mailbox. I called the manager of our complex. The manager said to call the post office as they have nothing to do with it. The US Postal charged me $50 to replace the lock and key (after the guy Carlos told me it was only a couple dollars). They said it was owned by the Homeowner's association. I am a renter, not a homeowner. The US Postal gives the keys free to the apartment managers to rent to new residents moving in and charge the people that have lived there longer $50! It makes no sense to me. USPS Blossom Hill Station are ripping people off!

My complaint is due to my personal mail being returned and not delivered to me. I purchased a Post Office Box a couple of years ago. After the first year, the forwarding order expired. I changed my address with family, businesses, etc., to receive my mail at my post office box. To date, my mail is still being returned. I have made numerous visits to the Center Point and Downtown post offices to try to get the problem corrected. About three days ago, another letter was returned to my physician's office, stamped "Attempted Not Known". This has happened with a great deal of my mail. I am trying to get assistance with this ongoing problem. Please let me know what else I need to do to get this problem corrected. I have paid for an additional year for the Post Office Box. I am still not receiving all of my mail. Thank you in advance for your assistance with this matter.

On 12/20/2011, I mailed two boxes: one box to Keith **, ** CT 06360 and 1 box to Kristin **, ** CT 06360 from the New London Connecticut Post Office. I sent the packages priority mail and was told the packages would be delivered on 12/22/2011. I contacted the Norwich Connecticut Post Office at the end of January 2012 and was told the packages were held for 30 days and if not picked up, they would be returned to me. The person on the phone told me she remembered seeing these packages but they were no longer in the office. The post master must have returned them to me.

This happened at the U.S. Post Office, Camilla, GA. A lady that I work with and I wanted to order some flowers from Burgess Seed Co. so we decided just to have them delivered here at our job. We ordered the flowers and put our street address for delivery. We received part of the order, everything fine. The second order came and was delivered to the P.O. They put a postage due card in our P. O. Box saying we owed $8.89 more because it was delivered to the P.O. We had already paid Burgess for P & H. I did not know how it was going to be shipped. But why should I have to pay the P.O. that much more since they did not even try to deliver it. That is a total rip-off from the P. O. They said Burgess should have had to pay for it. It was not Burgess’ fault. They delivered as per my request. All I had to do was go to P. O. and pick up. No trouble on P.O. Then to charge that outlandish fee is crazy.

The Post Office letter carrier charged me a USD3.00 extra charge for a parcel post package sent from 77059 to 75080. The package was 18 x 18 x 12 and weighed 15 pounds. She explained it was a balloon charge. Your website says that a balloon charge applies when the package exceeds 108 inches and weighs less than 20 pounds. Request: I want a refund.

I was returning a package to QVC yesterday. It had a label on it that told me this would be free to ship and then they would charge me $6.99 off my refund. When I gave the clerk the box, I mentioned it to him. This was the first time I remember I didn't have to pay upfront for a return to QVC. So clerk ** from Wyoming Rogers Plaza Post Office in Michigan snaps at me and said, "Are you telling me or asking me?" He said then, "Are you trying to say I don't know what I am doing?" I was really upset. I thought he was not being a good clerk. The other dissatisfaction is the boxes I received apparently free. I didn't know I signed on to something that would cost me for months. It is unfair to trick people.

I mailed a large package on April 17, 2012, at the Irvona, PA post office, insured it, got Priority shipping, with signature confirmation. The package was going to an address in Raleigh, NC 27604 and contained live plants. I was told by the postmaster that it probably would get to its destination on April 19, 2012. As of this evening, the package has not been received in Raleigh and in checking USPS tracking system, the only information re the status is "your item was processed through our Warrendale, PA 15095 facility on April 18, 2012 at 5:16 p.m." I called USPS customer service number but only got a recording telling me the same information that was on their tracking website. At this point, the package is lost and I have no idea where it may be. This is the third incident I have had in trying to get an article/package mailed through the USPS. Assistance is needed in locating this package immediately due to the contents.

I recently ordered a few items of clothing from American Eagle for my children. The clothing was shipped in a bag. When the bag arrived, whoever delivered my mail that day had stuffed the bag into my mailbox very tightly and then stuffed my envelope mail beside it to the point that it was crumpled. This wouldn't be a problem if it were a smaller bag and could actually fit! It was packed in so tight that the bag was ripped by the screws in the top of my mailbox and almost ripped a pair of cargo shorts that I'd rather not have to re-buy!

On April 17, 2012, we set up a package to be shipped overnight to LA with guaranteed delivery by 12:00 noon. We paid online ($94.54) and printed out all the shipping information. We sent an employee to the post office for final delivery and were told we had additional fees to pay. We paid the additional $186.26 and thought we were okay. Midday on April 18, 2012, the postman came to our office and told us our package could not be delivered because we had not paid all the fees. We were immediately shocked.

I shipped a priority mail international package on Feb 7th, 2012. The recipient still has not received the package and I have already had to refund the money. I have placed several calls into USPS and made two visits to the post office where I sent the package from Bethesda, MD office. Each time they tell me "we don't track those packages" and brush me off. It has been over two months and the package has not been returned to me (my return address was included) and the post office told me they would refund my shipping cost. The package contained an iPhone 4 worth $300 (which was the declared value on the package).

I have a missing mail (my rent check). I called the Gainesville PO 3 days ago and left my phone number. No one called. My landlord wants another check, but I am on disability and my bank balance is $14.00. I cannot cancel the check and I cannot write another. It was addressed to Oscar ** at **. Please help!

On 04-16-12, I went to get my mail out of the gang box when I discovered the lock wasn't working. I went to the post office to have it fixed and they charged me $50 to replace the lock. I see no reason to pay for a new lock when it wasn't my fault that it was broken. The post master at the Phelan post office said it was district policy (San Diego district).

I ordered office supplies online to have delivered to my office. We are in a suite and our office is about 60 yards from the mail boxes with a separate drive to pull your vehicle into. Postal worker will never bring to our door nor leave a slip stating we have a package. I have to physically go to the office to get the package after 2 or 3 days of tracking it down. Terrible attitude in the post office.

US Post Office lost an expensive package: I have recently sold part of my personal coin collection to people all over the USA and to one buyer in Beijing, China. He recently purchased my most valuable coins: 1994 China Unicorn. Because of exports over $3500 requiring an export license and at the suggestion of the local post office, I under insured the package. Well, the PO has lost the package. The package was delivered to the distribution center in Atlanta on March 24. That is the last time I have heard from it. The routing number is **. With all the electronic equipment, one would think they could locate my package. I stand to lose $3500 if the package cannot be located. I have talked to many people at the PO. They seem to not really care. Any help you can give me, obviously, will be greatly appreciated.

I had a package mailed from India on March 28, 2012. It was processed in New York on April 4, 2012, according to my tracking number. As of today (4/18/2012), that is where it still is. It is now 21 days and counting. USPS is pathetic.

I sent a priority flat rate envelope from Chicago to Detroit on April 6. My envelope is processed through Allen Park Sorting Facility on April 8 and without further update ever since. I called the facility to ask what is going on with my envelope. The lady wrote down my tracking number and asked me to call back after an hour. Okay, an hour later, she told me it's not there and repeated the status showed on their online tracing system which I already knew! **, they have no clue of what's going on and no one cares. It contained important docs. I hated the lady at my PO. She misled me to use Priority even when I wanted Express at first; if I read these reviews before! I still hope my mail will make it. And regardless of the result of my mail, I won't use USPS again!

I placed an internet order with a USA company who in turn contracted USPS to deliver this parcel to me in South Africa. The order was placed on 05/April/12 and USPS tracking shows the parcel clearing customs in Korea on 09/April/12 - nothing since then. It's impossible to get any answers from USPS using their web UI. It's the most unfriendly site around and does not allow for international inquiries. I am not sure what to do.

I’d like to post a formal complaint against the mail carrier that delivers my mail at ** Buzzards Bay, MA. I have reached a limit of time and effort I can complain about this person to the local Buzzards Bay Postal Service and nothing, absolutely nothing is done about her. The latest incident happened yesterday when an 11x14 hard envelope with specific instructions on the front DO NOT BEND - PHOTOS INCLUDED was folded in half and placed inside my mailbox with the typical mail. Needless to say, the pictures inside were ruined. As my husband immediately took the envelope to the Manager at the post office, Mr. Chuck **, stamped the envelope with Arrived Damaged and informed him to call the sender, Sears portrait in this case, to resolve the problem.

On April 5th, 2012, I overnighted and express mailed two cashier's checks for my mortgage company. I have all receipts showing paid and sent. My mortgage company has not received them, but the tracking shows someone at a zip in Dallas, TX signed for them, but the zip code where it shows it was signed for is different than the one I sent it to. I have all receipts! This is causing me serious distress and late payments. I need help finding this package and searching to find my payments. I need someone to contact me! This is $959 of my money and I am not happy! Thanks!

I shipped out a suit jacket in a large shipping bag. A few weeks later, I got the bag sent back to me folded up in an envelope with a nice clean cut down the center and totally empty. There was a note attached to the empty bag saying that the bag was found loose in the mail and these thing happen from the machines, etc. Of course I didn't buy insurance for this item but considering it was clothing I didn't think there was much chance of it getting damaged.

I came home on April 8, 2012 to find no packages in my mailbox despite the tracking information showing that four packages were delivered. Two were shown to be delivered on April 6 and two on April 7. I was informed by four witnesses that my mailbox was left open by the USPS mail carrier. The packages that were shown to be delivered on Friday April 6 were small and would have fit okay in my mailbox. One of the two packages that were shown to be delivered on April 7 was a very large package that contained 6 shirts, two pairs of shoes, and 1 pair of shorts.

The carrier doesn't close the mailbox door and I see it left wide open when I come home. I have mentioned the problem to the carrier in past but no improvement. Last week, it was two days in a row, Thursday & Friday, and now, again today, Tuesday.

I purchased one book, first class stamp ($9.00). I used my debit card, went home and I realized I got charged twice. I went back to the post office, I talked to the supervisor and she told me she can't credit back my account the extra $9.00 charge, I can have on other book stamps. So that's US Postal Service's policy. Maybe they need to be posted on the wall. In the future, I'll use FedEx or UPS, not USPS.

Sean told me to file my complaint here, so here goes. I sent a package on March 22, 2012. Item is missing. I called on April 9, 2012 and they said they would get back to me. They did not. I called again today, April 17, 2012, and spoke with Sean. According to the tracking number, it arrived in Binghamton and has been missing ever since. Tracking number was never updated and never delivered. He said there is nothing they can do until it's found. I am out this money and my item. They offered no other recourse to reimburse me. I am just to sit back and take it. Even though I sent priority mail, it means nothing.

I manage the installation of asphalt preservation treatments for an Asphalt Preservation Company. When treatments are installed, the roads are closed to traffic for a period of 24 hours. If driven on, the treatment is compromised and damaged, and warranty is void. On Tuesday, April 17th, the postmaster of the Washington Utah post office instructed his delivery driver (truck # **) to drive through the cones on the newly sealed wet asphalt surface, causing thousands of dollars in damage on private streets as well as pulling into one of the resident's driveway with wet seal on his tires, damaging their painted driveway. When I called and talked to **, he said he has to deliver the mail daily by federal law.

I am very angry that I had to wake up early prior to preparing myself for work and take matters into my own hands with the USPS. This is the 2nd time this same incident has occurred and I am pissed. I placed an order on April 5 from an online retailer. It's stated it would arrive in 7-10 business days. First, the package was being handled by UPS before it stated that it had been delivered to USPS and provided a new tracking number. I checked daily on the USPS website, waiting anxiously to receive my package. Friday, April 13th, was the delivery date and everything seemed to be running accordingly. On Friday, April 13th, I rushed home to no package, which was coded on the site as delivered. It was now after 5:00PM and the post office was closed.

I filed complaint about my mail being put in someone else's box and against post office #CA108422705 Connellsville, PA 15425. I received harassing/threatening phone call from ** at post office Connellsville, PA and he made false statements against me and Nikita **, then hung up the phone call on us. I contacted the PA state police and FBI and contacted consumer affairs.

I have five packages all with tracking numbers which seems to be getting lost in one place (USPS Orlando sorting facility) when in transits, one was found and came back empty. Frustrating how it gets processed through one area and disappears. I can understand one, but five? All sent on different days of the week? No call backs on the issue, nobody is willing to help you locate the package. I'm losing money and my buyers are getting pissed off.

I’m not receiving my mail. The mails are being mixed up. The mail carrier was talked to. This has happened many times and they have had other complaints from other customers.

Every day the mailman delivers our mail, he is aware that my German shepherd is in the house most times. He continues to disregard my requests that he would not walk across the lawn to the neighbor's house due to my dog being in the master bedroom window. The mailman calls me by my first name and taunts the dog by calling out "hi" to him as he walks across my lawn. He knows the dog is agitated as in the past. My dog has broken a bedroom window trying to get to the mailman as he crosses my property. Today, my dog ruined 4 bedroom curtains (totaling $160) and bent the curtain rod being agitated by the mailman. He needs to respect the property lawn!

My tax documents with personal information were sent to NV in a letter sized package sent priority. I mailed it on April 2, it was not delivered to the address. It was not scanned when returned to the post office and I was told it was thrown in a bin then forgotten about, then a flat of junk mail was thrown on top of it and they do not know where my package is or what happened to it.

This post office has had problems all my life. In the past, there were post office workers that were lazy, loud, and rude. As far as I know they were replaced because I don't see them in the front any longer. Another issue is the package delivery needs to be corrected. They can't even make up their mind up on what time of the day they want to deliver my packages. They try to deliver during 9am to 5pm. I am a student. I go to school from 8am to 3pm.

I already emailed your customer service and nobody refunded my account. Your website charged my account and did not print my labels and I had no 'History' under my account. Your online chat lies saying not to worry because it was not going to charge my account. And it did charge my account. I have no refund till today. On Monday if I do not have the refund in my account, I will report to the Atty. Gen. Office because this is a credit card fraud.

Since October 2011, I have been having trouble receiving mail. For days or weeks, none showed up. I, by chance, ran into the delivery person in Dec 2011 and he said he would not deliver my mail because he would not walk under the palm trees on the public sidewalk area in front of my gate. I made complaints to the post office at 18002758777 (about 6 times) and nothing changed for a while. When it did, the only thing they did was arrange for someone else to deliver my mail separately while the delivery guy made the run to the rest of my neighbors. Fine, I would have to do my job or be fired, but fine. That really would be okay. But here I am in Apr 2012 and with the exception of his absence, I get my mail whenever, whoever feels like dropping it off.

I just wanted to state that when I needed help locating and re-routing a certified check we overnighted (which may end up in the wrong hands), I called the consumer affairs of the post office. I was put in contact with a lady by the name of Chemayane who was so very helpful and went above and beyond to help me. She, Chemayane, also followed up with a phone call to let me know the tracking number of the letter the following day. She was so great and I have not received such courteous, and above and beyond customer service in at least a decade. Chemayane should be praised for her kind, caring, and helpful customer service and should be appreciated as she is a wonderful asset to the postal service.

Too Many Breaks - I lived in a community where our mail is delivered in our clubhouse mailboxes. Over the last few months, at least 6 months, it does not matter what time of the day I go and get my mail that our mail lady is on a break. Every time I get my mail it's a different time of the day. Sometimes it's 3pm, sometimes 4:30 pm, sometimes 5 pm and she is always outside, either talking or texting on her telephone. Maybe that is why it always seems our mail is not all in our boxes until most of us have already been up there. This past week she has now decided to play loud Spanish music in the mailroom. We all do not speak Spanish and we should not have to listen to it. I thought about putting a complaint on her a couple of months ago, and today made up my mind. She drives mail truck # **.

I had a package delivered to my PO Box. My tracking information stated it had been delivered on April 9, 2012. I had nothing in my box, no notification slip, no key for the package boxes, nothing. I waited a few more days in case they just hadn't gotten it in my box yet, but today, the 14th, I went to the desk and asked about it. I had printed out my tracking info that showed it had been delivered. They said they put a key in my box and the package was both delivered and picked up.

Insurance claim not paid: I shipped item express mail and paid for insurance for a declared value of $188.83 but only got a check for $100. Item was shipped on 12/29/2011 but did not get a check until 04/13/2012. Four months to get a check and then it is for the wrong amount. All I get is a runaround from the USPS people but no money.

I went to the Mattapoisett post office to mail my income tax payment. I got there at 7:15am. The sign on the door said open at 7:30am. I waited for 20 minutes and nothing happened. At 7:35am, the postmaster came outside to put up the flag. He told me they didn’t open until 8:00am. I left. At 8:15, I went to the post office in the next town (Rochester). I was working there that day. The sign on the window said open at 8:00am but no one was there. I hit the window and rang the bell. A woman answered and she told me they didn't open until 9:00am. I screamed, “You’re kidding, the sign says 8:00.” She told me the sign was wrong. I yelled and swore at her. It wasn't the right thing to do but it felt good. No wonder the post office is going out of business. They suck. They should close them all.

I ordered something online and had it delivered to my company address. I was tracking my package through USPS online tracking service they provide. I noticed that they left a message stating my package was undeliverable. So I went to the post office to pick it up in person the day after (4/11/12). The lady I spoke to told me that the driver did not inventory it at the end of the day and that it may still be on his truck. So she gave me a number to the supervisor and told me to call near the end of the day.

With repeated complaints to the supervisor ** and the postmaster at the local Centreville, Virginia annex, nothing has been resolved. We have several different mail carriers, each with their own issues. However, the carrier Mr. ** drives wildly and tears up the gravel on our private community road. We have young children living on the street, not to mention that the community of five homes pays the cost of the repairs to our private road. I can't seem to catch the carrier in action since he delivers the mail during my working hours. The supervisor keeps telling me she needs to be "reminded" to tell the carrier to slow down. To whom can we complain to get resolution?

The carrier simply left a bundle of mail on our front steps rather than putting it through the mail slot in the door. As a consequence, important first class mail was exposed to the elements and theft. I ran into the carrier on the next street. His excuse was that among the mail was a package that could not fit through the slot, so he left the entire bundle on the steps. It is debatable whether the package, which was a flexible plastic envelope containing an infant dress, could fit. Even if the package could not fit, should not he have put the rest of the mail through the slot. Moreover, if he was going to leave the mail outside, our side porch is sheltered and not visible to passers-by and just as easy for him to use. This is not the first time that I have complained about this.

Okay, I rented a PO Box and I did not get my mail as I was supposed to, so I closed the PO Box and started getting mail at my residence. Then again today I did not receive all mail. My husband was told I had to go get it at the post office if I wanted it, but there was certified slip? Given.

I have been shipping boxes through USPS daily for the last year. At first, I was getting notices from customers that the boxes I ship in have been smashed and thanks to all the padding I provide around my items, nothing had been broken. Now, I am starting to get notices that boxes are smashed along with the items. I bubble wrap each item so thick and the pad all around. This week alone, I had to give 3 refunds. For now on, I insure everything. Maybe they will get so tired of paying off claims that they will be more careful. I don't know, I guess we will see.

Massive amounts of missing parcels and 4-week delivery on priority: We ship over 100 parcels a day with USPS. So we have a ton of experience in dealing with them. If it was possible, we would never ship another item with them. Unfortunately, our items are so small that we cannot ship them any other way. In the last 6 months, USPS has gotten so bad that shipping within the USA in priority mail is now taking up to 4 weeks for delivery. This is not a single case issue. This is happening to at least 3-5 packages per day. At the end of the month, this totals about 90-150 packages that took a month to deliver when they were supposed to take only 3 days.

On March 20, 2012, I filed a change of address (due to a move) with the Redondo Beach, CA Post Office on Catalina Drive. On April 10, my real estate agent called to advise me that the new owner was still getting the bulk of all my mail. I called the 800 number and spoke to Ms. **. I have to say, she is the rudest, most uncooperative person of all customer help lines that I every used. She kept blaming me for not getting my mail and she kept shouting at me. She wouldn't even listen to me. With people like her on staff, it's no wonder that the U.S. Postal Service is in such a bad shape. Send her to remedial customer service training or better yet, get rid of her. I then talked to Ms. ** in the Redondo Beach Office who couldn't be more pleasant or helpful. She resolved the issue in less than 10 minutes. Thank goodness for her.

Hi. I was provided with a number to call at 718-348-3800 to schedule an appointment for passport renewal. I was never able to get a live person to schedule an appointment and left numerous messages as suggested, but never received a call back either. My wife also left several messages. I am not sure why hasn't anyone called us back yet and I'm getting the feeling that I may never receive a call back. I spoke to several people who have encountered the same problem. I've also browsed online and read many complaints and folks going through the same experience.

My postal delivery person refused to deliver my mail due to a vehicle being parked on the street. It is not against the law to park the vehicle on the street, but it is against the postal policy for their employee to not deliver the mail. What happened to "rain, snow or shine"?! The vehicle was not in a tow zone, fire zone, or any other zone for that matter. Being that the postal system is in jeopardy due to lack of sales, you would think that the employees would do their job and go the extra mile.

I sent an International flat rate "priority mail" envelope with personal documents to Rio de Janeiro, Brazil. The clerk told me that it would take 6-10 regular business days to get there. It has been over a month and it is not been delivered. After calling several numbers given by the Post Office here, I am only told that it may be in "Customs" or it is delayed! Is there anything one can do to find out where this envelope is? After it leaves Knoxville, TN, it must go through some port in the U.S. and then through Customs in Rio. Does anybody know where it was sent to after leaving the P.O. in Knoxville? The envelope is of no value to anybody, but it has important information regarding family business in Brazil. I paid $16.95 to have it lost!

I have been receiving mail that, if having anything that appears to be a credit card or something of a financial nature, has been conveniently opened in the corner or side of the envelope where the card is glued to the letter. The most recent case was Monday, April 9th 2012. This is not the first time this has happened. I live on a pretty busy street with lots of neighbors walking by which would make it difficult for anyone to just walk up to a mailbox and start opening mail, then putting it back. This has been done in a place where some privacy has been afforded to the perpetrator. There are more than one carrier on this route so it's hard to pinpoint who is the delivery person on any given day, but I'm sure the regional office has record of who delivered on the date provided. It should be investigated and I will be keeping an eye out and informing my neighbors of my experiences.

Ineptness & Rudeness at Pompano Beach Post Office: I have been living at my current address for over 12 years and about 8 years ago, I started selling books and various items online. I am at the post office 6 days a week and I see firsthand the terrible and shoddy service that is given to paying customers. I have had several bad problems with the staff at this post office most specifically one with a supervisor who has no people skills at all. The last time, she actually pulled my package out of my hands and placed it away from me. I was in shock at her outrageous behavior even though I knew from observing her over time that this was common behavior. She is rude and nasty to everyone and how she became a supervisor is anyone's guess. At the post office, bad behavior gets you promoted.

I was at home all day, waiting for a parcel. I received no knock at the door. However, when I checked my mailbox, there was a slip prompting me to have to schedule for redelivery or take time out and go pick it up myself. It's because they can't just try three times like a professional carrier. I called the 800 number, and it was completely useless and as impossible to get customer service as it is to get the recording to understand what you're saying.

In the past year, I have complained numerous times to my local post office (Saint Louis, Michigan) about the mail person leaving my mail in someone else's mailbox. The person, who seems to be receiving my mail, destroys it. Also, in the last two weeks, I have received mail that has been opened--a bank statement and a phone bill.

The postal master Ron at Willard City post office has told me and others that we have to have a post office box because he will not deliver mail to a personal home. Also, rules and regulations from the United States Postal Service states that they cannot deliver to a dead end street. So therefore, he wanted to put in a community box. The subdivision, Mountain Shadows, has been there for 5 years with existing homes in it. The covenants of the properties do not require any community box.

I mailed a package to Australia on Feb. 24, 2012. Today is 4/9/12. It is still in Sandston and no one will help!

After paying a dollar to have my mail forwarded because I had done the forwarding request online, my mail is not being forwarded. I just received a text from my previous landlord asking me what I wanted to do about my mail - a paycheck was not forwarded to the correct address.

My package from the VA was lost. I have a tracking number and they passed me to a Georgia number which tells me to call Consumer Affairs in my state. They still have no idea where the package is. It magically disappeared.

On 12/9/11, a package was sent first class to Alexandria VA 22304. I paid for signature confirmation because a first package sent first class on 11/26/11. It was never received. The package was left outside of recipient's door on 12/12/11, no signature confirmation. I have sent no fewer than 5 email requests to USPS Customer Service, asking for a response and a refund of $2.45. To date, other than two emails for an USPS survey, I have not received a response or an email. Although the dollar amount is small, I am very disappointed at the lack of any attempt to explain on the behalf of the post office.

I beg you to assist in the search for my posting. In 15/03/2012, I sent a parcel from the U.S. to Russia, Khanty-Mansiysk Autonomous Okrug-Ugra Nefteyugansk **, with the tracking number assigned to a class ** Priority. The latest information on the whereabouts of the parcels from 16th of March to export to America, and so far, this administration does not appear in the import of the Russian Federation. I would like to know the fate of this premise: whether it was even shipped from the U.S. Please confirm information about sending my departure, confirm the fact that the premise is not lost on U.S. soil. I hope for an early reply from you. Thanks in advance!

On March 17, 2012, I ordered Microsoft Office Professional Plus through the University of Phoenix Student Store. The item was processed on March 19, 2012, in Fontana, CA. On March 21, 2012, at 11:26, the item was shipped to my local post office, which is located on 70th Street, Philadelphia, PA 19142. I was told the package was delivered on March 23, 2012, at 10:02. This did not happen. I never received the package. After waiting a couple of weeks, I called the post office on April 5 and April 6 to find out what happened to my package. The supervisor by the name of Mr. ** stated because the package was not insured, the post office was liable. I asked him who is liable for my $101.49 package that I never received. I told him I needed my package and could not afford to pay another $101.49 price tag to get my software. He then gave me a number to call on Monday, April 9, 2012. The division is the post office’s consumer affairs (215-863-6060). I am seriously hoping I can get my package because I have so much homework and I need the software.

Titleist AP2 golf clubs (serial # 94nqm 5-pw) were shipped to the wrong address in Stockbridge, GA. Then, they did not track them back to sender. Now, I have no way of finding them. The dead letter office in Atlanta will not tell me they have them for auction. Do they get a commission on sales of lost items? If so, they are not going to send anything back! The USPS is responsible for items that have not been tracked and then lost or stolen by whomever while in USPS’ system. If you can't return them within the end of the week, you will hear for me again! The non-working tracking number is **; the date is 1/5/12.

On December 20, 2011, I had a mail placed on hold from December 24, 2011 to January 24, 2012. On January 23, 2012, I spoke to Kissie at Belleville, Illinois office about option for getting my mail since I would not be able to pick it up. Kissie was rude and unhelpful. She refused to provide me with options and then hung up on me after accusing me of calling her a name.

I sent a crossbow to a customer with delivery confirmation from Pittsburgh, TX to Phoenix, AZ. The package was delivered to the wrong address by a mail carrier. When the customer got in touch with the mail carrier, the mail carrier did indeed find the package at the wrong address. The persons at the wrong address had tried to assemble the crossbow and damaged it, and from what I was told, it looked to also be missing parts.

My certified mail was lost. Customer service representatives instead of helping they do nothing. My overall rating about customer service from scale from 1 to 5 is 0. I opened a case and nobody seemed to do anything. I had at least five promises that someone will contact me but this never happened. USPS has such a poor service quality. I wonder how they still stay in business. I will never use them again.

Today, I received ** mail by mistake. I caught up with the courier and a supervisor named Romeo. I told him the situation, and he just told me I had no mail and brushed me off. He was a very rude and unhelpful supervisor. I was expecting a check today in the mail, and I explained that if I got my neighbor's mail, perhaps, my mail went somewhere else.

I have complained multiple times about my mail delivery over the years. Most recently (since last Summer), the problems have increased dramatically. I finally decided to change to a PO Box effective Feb. 14 and mail was forwarded to PO Box ** from that point on or was supposed to be. I have called the 800 number for the post office. I have contacted USPS through email from their site. I have been referred to Consumer Affairs Postal Div Eastern CT. Well they don't answer their phone. I get to leave a message over and over on consecutive days. Finally, I got a call today from them from a very, very rude and clueless individual named David **. When I asked for a supervisor, all I got was "I will have to have them call you", which has not yet happened.

USPS mail delivery time - I want to know what is the usual delivery time for a first class standard envelope to get from Durango, CO 81302 to Rapid City, SD 57709-6153? The receiving party says it takes 15 to 20 days before they receive my payment! What is going on? It shouldn't take more than 3 days to get a letter across the country. Last month, it took 20 days to get one two states away. I used to have my bank send (mail) payment until my payment was lost in the mail for 28 days! Also an order I placed was shipped on Feb 21st and has still not arrived. Of course, there's no way to track it. I'm out late charges, bad notes on my credit and payment for a shipment I may never see.

The package was cleared by CBP New York on April 4, 2012 at 8:32AM. On April 4, 2012 at 10:55AM, USPS New York put a sign "unclaimed" on my package. They sent it back to the sender (Indonesia). They never sent it to Connecticut (Hartford). Why? Please help me!

Have not received mail for 5 days at an apartment community: Last Thursday, March 29, 2012, was the last day for my community to receive any mail from USPS. We have 221 apartments and over 500 residents, many of whom are international students who receive packages from home. I have tried the post office several times and left messages for the supervisor Albert, but I have gotten nothing in return. It is now April 4, and we have not had any response. This is beyond ridiculous and is downright pathetic on the postal service.

I am not getting the PFS that I paid for in a timely manner. Mail is not being delivered on a weekly basis. I get the runaround when I phone the old Redford station at 48219. I did not get mail for the week of March 7th until March 12. I have not received mail for the week of March 28th yet. I need your help. This type of negligence happened in 2010 with the same service out of the same Post Office 48219 and it was even worse. Help is needed and a refund for the week that I did not get mail so far.

On 2/22, I mailed a book from Burlingame, CA to Australia by Priority Mail International, label number **. It was processed by the LA USPS Sort Facility on 2/27 at 8:02 pm but the addressee advised me by phone on 4/5 that the book still has not been received. The address to Joseph ** at GPO Box ** Australia was accurate, complete and up-to-date. Before sending a replacement copy and again paying $16.95 postage, I want to know what you, I, and the addressee can do to locate the package and prevent a similar disappearance if a replacement should be necessary.

I ordered a watch from Casio approximately 3 weeks ago as of the date of this writing. The watch came Saturday on time as estimated by the tracking system used by the USPS. The care of delivery of the watch is what I’m upset about. The watch was not placed in the mailbox provided, but literally thrown ten to twenty feet into my front yard for any passerby to steal or walk off with. This is not acceptable. Luckily, I spotted the brown box in the yard as I left my driveway and was able to retrieve it before it walked off. There is no excuse for what was done other than disregard for my property. If this is what the US Postal Service has come to, then maybe they are right to fall to the wayside and replaced with a different technology.

Dissatisfied/false advertising - I mailed a package on March 23, 2012. The window clerk told me it should be delivered on Monday, March 26, 2012 (per advertised time on website). On April 2, 2012, I called to check the progress of package, they have not received it. I called the post office, got a case number **. After not hearing from a representative or being able to locate my tracking per case number, I called back. I got a young lady named Kim, she said I had been assigned a case number and someone should call me back within 48 hours. This did not make me happy, that will be three days (72 hours since seeking a case number). Kim told me it would take 8-10 business days for my priority mail to be delivered.

On December 28, 201,1 my daughter's Christmas presents were sent to her home in South Carolina from my address in Elizabethtown, NY. The package never made it to her. It was processed in New Jersey on 12/31/11, but eventually ended up at a dead mail package center in North Carolina. I tried tracking the package but had no success. I wrote a detailed list of the items that were in the box and was told that it could be claimed. Then, I was sent the top of the cardboard box with the addresses clearly written on them with no contents of the box! If they could send me the top of the box and I have clearly identified every item in the box, why were they not returned to the address of my daughter? No one at my post office can give an answer. Every phone number that I call is automated. The website sends my complaint back to the local post office that is not responsible for the loss. Who do I call? Is there anyone who can help me claim the hundreds of dollars worth of new merchandise? Please help!

About every 3 months, I either receive a torn up or only a cover with an apology for my People Magazine. I find it interesting that this is the only magazine that has this issue. My others seem to arrive just fine. Today again, I received only a portion of the cover with an apology, with no magazine in sight! I pay quite a bit for this subscription and would appreciate being able to receive it! It's beginning to be a little bit suspicious. Now, once again, I am missing this issue completely. It doesn't seem right that there is no consequence at all to the postal service and I just have to pay for something that I'm not receiving.

Our mail carrier doesn't deliver our packages because she doesn't get out of the truck. She will honk the horn once and then move on. We have a chair inside our fence and we told her to drop it there but doesn't. We don't get many packages and they don't have to be signed for either. I am 85 years old and it isn't easy for me to walk but I can at least pick up my mail. Every day we get other people's mail that doesn’t even live in this area. Recently, we had to resend a letter using our postage to N.Y. because it was someone's payment to Verizon.

I have run out of options with the USPS and you might be their last hope for me to continue to do business with them. I have a warehouse location on South Santa Fe Drive in Littleton, CO that I store product and ship product from. The USPS has changed my lock box keys 3 times since October and the last key I got does not work with any of the boxes and hasn't since November. Because of that, I have not been receiving my mail and most importantly I don't get my product returns, but I do refund people in the hope they someday arrive to me. I estimate I have lost $1,000 because of the ineptitude of my local office in downtown Littleton.

My package is lost in NH. I've ordered a chiropractic supply with the Wellness Emporium. It was shipped on April 30. After arriving to MA, it was shipped to NH with the sloppy report indicating the arrival time is April 2. Today, it's April 3. Where the hell is my package? Why send it farther? Why miss out on the delivery date? I needed my package yesterday, and there are patients in pain without it. Please help.

I have a priority package sitting in Puerto Rico that has been sitting there since March 12. I have a case number and have called the USPS, but they can only give me the telephone number in PR. The PO in PR is always busy, and Consumer Affairs won't answer. Basically, there is nothing else I can do. Thanks USPS!

The Kensington Post Office, Brooklyn, NY provides attempt delivery notices when no attempts to deliver the package were made. I always receive FedEx and UPS packages all the time. I have a doorman who accepts and signs for all my packages. Most recently, I was to receive a package and the Kensington Post Office never attempted to make the delivery nor did they leave a notice. The item was sent back and now I have to wait another week to have it redelivered! Last month, I got a notice about a delivery and they couldn't even find it. The item eventually got sent back to the sender. I’m not happy at all!

I had been in Ecuador for 4 months until March 22, 2012. I had filed 4 mail holds each month, which is required for a long period and which were acknowledged via the internet. No mail was held, and I was told that all mail was sent back to senders. Consequently, I have no tax forms, mortgage statements, dividend tax forms, interest tax forms, stock statements, etc., to do my taxes. And I will have to find a way how I can find out and how I can receive them all, some of which from sources I'm probably not aware of. I had my mail held for 3 months last year with no problem, picking up my held mail at the Post Office. Now, they say they cannot hold mail after a one-month period and aren't aware I got my held mail last year!

I have not received a package that I ordered from an online merchant. The merchant has sent the package out, but it was never delivered. I filed a case with the USPS and they told me I would receive a call back within 1 business day. It has been over half a month since I originally filed the claim. Please help me. The tracking number for the package in question is ** and it was mailed out on 3/15/12.

A week late, I filed case #** on the phone (no response at all to us) and was promised a call in 24 hours. Filed case #** online another week later. The package was shipped 3/14 as priority mail with signature and was confirmed. I also have it set up for e-mail. No e-mail, it was supposed to be there on 3/16. I inquired on 3/23 and they still say it was "on the truck for delivery." Still no word, what a racket. They get you to pay for services they do not deliver on, and won't respond to complaints or formal claims. I have requested a refund.

This is the 3rd package I have not gotten from the post office. The tracking numbers say it was delivered and it was not. I go out right after the postal person delivers and there are no packages there. Someone is marking these items delivered and they are not! When I called to complain, the woman told me to give her 24 hours to get back to me. This was 3 weeks ago!

Schedule for re-delivery of undelivered Certified Mail - I got a pink slip in my mail box on a Friday afternoon. I am not expecting the certified letter it says their carrier tried to deliver. The sender’s name says "Exemption Center". The least the carrier could do, is give me a clear description. Surely the return address doesn't say just that. Who the ** is that I thought. I don't like signing for mail if I don't know who sent it. I called the local P.O. which the pink slip said had my letter and could be picked up after 8am on Monday.

This occurred at the USPS office on 4850 N Broadway St., Chicago, IL. I have shipped packages from this location before and the employees have always been very rude, unprofessional, and short with me. They are very condescending and I have seen them treat other customers in the same fashion. They do not respect customers or handle questions well at all. They never have packing supplies in stock, ever. Plus, this place is filthy.

Not only the manager has complained to the mail carrier, but this post office does not care whatsoever! We have put mail in the return box and even took it back to the postal service return to sender! Well that next day, the mail came back! I got the wrong mail in my box. We have our names inside the box so they can see who the mail belongs to. That doesn't work. They just do whatever they want or tell us if we get the wrong mail in our box to just throw it away! To me, that's not right or doing your job! Newton Falls Postal service is terrible! We have been to the post office to complain, but that doesn't help!

This month of March 2012, we didn't receive delivery of several professional journals which we are subscribed to and which the publisher had assured us that they were dispatched in a timely fashion. We made multiple attempts to call 718-457-5589 and report the problem to our post office in Rego Park, NY during weekday between 10-11 am, but nobody picked up the phone at the post office.

I have complained to USPS starting Monday, that this Fort Hamilton, Brooklyn post office doesn't provide any change of address forms. On Monday, I called Diana, a supervisor, who assured me “go to window 7 and you will be provided with as many as you want.” Not true. I went to window 7 and a male employee grudgingly handed me five and took them out of the complete package, saving the coupon packs and catalog change of address form for himself! Same thing happened to my husband who went the next day and asked for 3 forms from window 7. The slim, long black haired postal worker gave him 1 form and took out the coupons for moving! This is unjust, unfair and employee misconduct.

I have been waiting to get a very important letter from a health insurance company. It’s a denial letter that will qualify me for a high risk pool insurance that I have needed and looked for years. On 3-7-12, first letter was mailed from company and returned (unknown address). On 3-15-12 and now as of today, 3-29-12, they are sending again. I have no other way to get this "original" letter to my address so I can finally get the much needed insurance I have long been waiting for. My address is correct, would someone please deliver it!

I arrived at the post office in Cumberland, Maine at 4:48 pm. There was a gentleman at the window being helped by a young lady and another gentleman waiting to be helped. I stepped into the line. There was an older woman in the back sitting at a desk. I now know she is the postmaster. She looked up, stood up and came to the front of the office. She came out the side door and announced that the PO closed at 5:45 and that the girl waiting on customers had to close her window. The other gentleman and I both looked at our watches. I realized that the postmaster misspoke–she meant 4:45. She asked us to leave. The gentleman waiting in front of me uttered a sound and I said, "You mean we have to drive to Portland?” And she said, “I guess.” We both left. I am a Cumberland resident and that incident made me very upset and embarrassed for our town.

I am a mail carrier with the USPS. For the past six months, my mail service has been bad. Numerous misdeliveries with **. I never complained because I know from experience that carriers can make mistakes. I have lived at the above address for over ten years, so I am really upset that someone returned my W-2 tax forms for 2011. The letter was laying on my case at my new station with the endorsement ANK.

On Tuesday, March 20, 2012, I went to the post office for the second day requesting to speak to a supervisor regarding a USPS receipt that was left on my door to pick up a letter. Mr. Luis ** came to the counter and I explained to him that I was previously there on March 19, 2012 asking for the letter and a clerk by the name of Vera looked for the letter but could not find it without the receipt which I misplaced on that day. I took my driver's license with me and she was still not able to locate the letter. She informed me she could not find it and to return with the receipt.

On March 26, I sent a package to my son, who is high on military base in Afghanistan. Mr. **, Mayaguez mail postman, was so rude to me when asked about the discount received by the military when they send packets. I made a complaint to Mr. ** for harassing and humiliating me in front of people present at the post office.

I dropped off a package to be delivered via express mail the next day. I was told a price at the post office; I dropped it off at and I paid it then they told me it would be delivered the next day. The next day came and it was not delivered. I called and was told that a research order was put in and that they would contact me when the package was found. I never heard from anyone so I called back and talked to a supervisor who told me that an order was not put in. They also told me that there is a limited time frame that they deliver packages in (contrary to what I was told earlier).

Last month, my neighbor at ** st. received my husband's live retirement check. We get it about 25th every month. This month, it is 3/28 and the live check is still not here and 3/27 I received my neighbor's mail and had to take it to them on both side of my house. I do not understand how this continues to be a problem after making several complaints. The address is clearly on the mail. Sometimes we get no mail and the next day tons of mail, like it is being held back. Of course, I can't prove that. But past practice, this has not happened. We would get it daily. Very poor service from a highly paid position and very unacceptable. Please fix it asap. Thank you.

The mail carrier at my apartment complex is horrible. I am disabled and, because of that, cannot walk to my mailbox every day. I try and go every 2 or 3 days, but sometimes it is only once a week. I think that because of this, the carrier feels she can do what she wants with my mail. Friends/family who have sent me mail have had it returned. Important bills and other mail that I need have also been returned. Plus the carrier will tell the complex manager she has taken all the mail out of my mailbox and it will be held for me at the post office. Yet when I contacted the post office about picking up the mail, they inform me there is nothing being held for me.

Back on January 31st, 2012, I mailed out 4 packages from the Graf Garrison post office to the states. Within 5 days later, 3 of the 4 packages arrived at their destination. The last one still has not made it. Neither the tracking information nor the customs information can be used to locate this package. I am not sure if the individual who helped me out forgot to scan the box, but now I need help tracking it. I have already filed claims with the USPS and with the MPSA. The fact that the customs has not been scanned makes me think it may still be lost somewhere in Europe or held up at customs. I am hoping you can look into this or provide me contacts to help track this down. Anyway, below is as much detail as I can provide about the parcel, its contents, etc. So I hope that you can use this to your advantage to help me out.

For the past 1 1/2 months, I have been trying to send relatives a package to Iran. I have lived in the US for the past 35 years. I am accustomed to your procedures on mailing a package to Iran. However, every package that I mailed to Iran was returned to me with a letter saying that either the form is incorrect or the information is not filled in. Upon close inspection, I have reviewed these documents with your workers and all the information is written correctly as well as the information inserted in the form is correct. I always make sure that I confer with the post office that I'm using the correct form.

On January 23, 2012, I sent an envelope (with typewritten address) by priority mail, with delivery confirmation (#**) to Certegy Check Services, Attn: Forgery Dept., P.O. Box 30046, Tampa, FL 33630-3046 which contained all my personal information relative to my wallet being stolen last June on the Red Line and collection notices I began receiving as a result of someone counterfeiting checks and putting my name and old address on them. There was an original, signed and notarized affidavit with copies of documents showing that I reported this to the MBTA transit police, as well as other supporting documentation that was my wallet was stolen. I was informed this business never received my envelope. I have been trying to track this envelope for weeks.

I received a letter last week from a supervisor at the post office informing me that they would no longer be delivering packages to my home because they heard that one of my dogs got loose. I had had no warning that there was a problem with my dogs. The carrier and the incident they referred to happened when the carrier wasn't even there! I called last Wednesday and filed a complaint and was told that someone would call me back within 24 hours. I called Thursday and again on Friday, at which time they gave me the phone number for the station manager. On Thursday, I had a notice that there was a package and that I had to wait till Friday to pick it up. I found that unacceptable. If they aren't going to deliver packages, they need to allow me to pick it up the same day as the notice.

On March 16, I mailed a letter via priority mail delivery from San Jose, CA to Opelika, AL. I was advised that delivery would be in 2-3 days; however, the letter was not delivered until nine days later on March 26. The delivery, which cost $5.15, took longer than the regular mail delivery cost of $0.44. This delay caused financial hardship for the recipient of the letter. I complained to the local postal service agent, and his response was that the postal service has no control or responsibility for this mail delivery. I find this lack of accountability and the negative attitude very irresponsible.

I completed a change of address for my deceased brother's mail on 2/14/2012, after showing his will to the attendant at the local Chicago post office, 60618. It has been 6 weeks and I have only received one piece of forwarded mail. I checked the online forwarding order with confirmation number ** and it still shows up in the system. I am concerned that my brother's personal information is out there floating around and perhaps, someone could get his personal information from it.

I shipped 3 different shipments on USPS and the vendor never asked me how I wanted my packages shipped on these occasions. They shipped them via USPS First-Class Mail International. The first package arrived, but a month after Christmas. It was a Christmas present and I ordered it well over a month before Christmas. It arrived at end of January! I still have 2 outstanding packages that are at the 3-week point of their delivery. One says it’s still in Florida and the other is supposedly in Chicago. I think they should have to change the name of their service to USPS Whenever-The-Hell-We-Feel-Like-Delivering-It Service because that is a far more accurate description. First-Class—what a bunch of **!

I was given a slip to retrieve my package from the Morningside Station at 232 116th Street. There was no box checked to say it required my signature, but it was registered. There was no time to pick up the package. When I got there on 3/13, there was no package. I then received a second notice—still no checked box to sign. So I signed the back and said, “Please leave on ledge where other boxes are left.” I taped it to my mailbox, the slip was removed and no package was left. Neither was there a new slip saying to retrieve the package. I called and several calls later, they said it was found and at the Morningside Station. I went back today (3rd time!) and they gave me a package I didn't know I had. I look at it and said this is not the correct package; the one I want is from Hong Kong! She looked and said, “Oh, this is all we have.” If I had not looked, she would have kept my slip! I have a case number which they tell me says “resolved.” How something is resolved when I don't have the item? How is this lost in NYC when it came from Hong Kong safely?

I moved from NY to CT and had my mail forwarded. I got a call from a former neighbor in NY informing me that a certified notice was left at my old address, even though I had my mail forwarded. I called the Hartsdale/Scarsdale office asking why they sent it to my old address. The supervisor apologized and said she would forward it to the new address. I called back when I did not receive it and found out it was never forwarded. I got another apology with a promise that it would be forwarded. That was on March 7th. I never received it and the last tracking transaction reads forwarded March 7th. Numerous phone calls to the postal office consumer affairs department did not help at all. They take down your complaint, hand you a case number and tell you that it will be forwarded to "someone who can best handle this" (they use the same line all the time) and someone will call you back in 24 hours.

USPS lost my son's Christmas gift. On December 27th, I mailed three packages to my son in New Orleans. On or about January 5th, I had my husband go to our local post office to see what happened to our son's Christmas gifts. They said they were delivered on December 31st. I was very upset that my son didn't receive the packages so I did my own investigation and called New Orleans post office at 504-949-8259 and spoke to a Mrs. ** and she was very kind and understanding. She said to call the next day and she would speak to the driver and help me locate the lost Christmas gifts.The next day, I called and she said the driver remembered leaving the three packages and thought it would be okay to leave them on apartment complex porch. My son did not get his packages.

I sent a package on March 19, 2012 from San Diego, California to Canton, Michigan. I did tracking on the package. I have sent packages to same location on previous occasions and it normally takes 2-3 days. So I check to see if package arrived via USPS Tracking but it says it is in Richmond, California sorting facility. I called USPS and they have no clue why it was there and said that they have up to 5 days to deliver it to Canton. So on Thursday the 22nd, I checked the tracking and now shows that it is back in Bell Garden, CA, the original sorting facility where according to the tracking system, it still shows it’s there.

On 2/25/12, I mailed a package with a confirmation and expedited delivery date 3/1/1. On 3/15, I got an email from my Amazon customer, stating she never got her package. I went online to track the package and it had accepted with the date, time, and location of where I dropped off my package for 2/25, and nothing more. I then called the post office 800 number to see what was going on. She didn't want to help me, saying the package wasn't missing for enough business days. After I counted them out for her, I gave her all of my information and she said they would contact me the next day. Then I went to the post office and told them my story. She looked into it right away, but didn't have an answer. I have been going back and forth with the post office the last 10 days with a promise to call me, and that hasn't happened yet.

The post office in Milwaukee lost my certified mail with a check for $1100. I received a pink slip, but when I went to the post office to get my mail, they couldn't find it. It just disappeared from the post office. I was waiting for one week for them to find my mail, but nobody was searching for it.

I sent checks to a travel agency in Coeur D’Alene, Idaho, Zip Code 83814. I sent one last March 3, 2012. It was supposed to get there on March 6, 2012. It never arrived and I was unable to get any information from the local post office in Elmhurst, Illinois, 60126. The last information of the mail has been in the N.Y. facility and nobody is answering the phone to give any information. The local office person did not return phone calls. It is very frustrating since we pay insurance money for the envelope to get to its destination. (Living Passages) - Trip to initiate in June 1, 2012. I need someone to look into this, but I do not have money to pay an attorney. I need an answer.

I am still pursuing. This is a constant problem every time the USPS is given a package to deliver. Rather than come to my door at my apartment and see if anyone is home, they just put a slip "sorry, we missed you" in the downstairs box and tell me to come to the post office to pick up the package. I have reported this falsification (I have an IP video camera in my peep hole that is motion activated, you cannot stand in front of the door or walk by without it being recorded). I opened a complaint and I received a survey. I don't have time to fill out their survey when they have not responded to my complaint.