USPS Reviews

How can the post office be solvent? It is run by fools with Rights for Great Benefits. When I called and asked for an explanation about what I found when I tracked the package the customer service couldn't understand why I am upset that the package that was supposed to be delivered on Thursday 6th of March 2014 went back same day to the place it was sent from and set at that there for 6 days. Seeing is believing.

On Friday, March 8th, 2014 at approximately 2:34 p.m., I sent a piece of EXPRESS mail out from the Altoona, IA. post office. It was to be delivered today Saturday, March 8th, 2014 to my fiance in Aurora, Colorado. Surprise, surprise, it was NOT delivered. It was a very important piece of mail, and I had been tracking it since it was sent. It says on the tracking label, GUARANTEED DELIVERY BY 12 NOON ON 3/8/14! That time came and went. He never received the mail.

This is second time the same thing has occurred. I sent a package that was going less than 100 miles away but needed a signature and somehow it ended up in another state. When I try and call, I give my tracking information and then it tells me it can't help me and hangs up not allowing me to speak with anyone. When I call back and try to get to a customer another way, it still blocks me. This is a disgrace and I will never use them again.

I paid 3 day priority to send an envelope from Ohio to Oregon. I track the package the day it was to be delivered in Oregon and it was still in Ohio. Only about 50 miles from my house. I could have saved money and put a stamp on it for faster and cheaper. Then when you call any of the customer service numbers you sit listening to dumb recordings telling you how they value their customers. What kind of bull is that? I sit for over 45 minutes just waiting for a real person then she was rude and snotty. So I ask for a manager, she said they will just tell you the same thing. I said "that's fine I want one," just to get put on hold for another hour and no one ever answered the call. I guess that's the goal. Don't answer, don't have to listen or fix anything. So the moral of my complaint is, my package never made it on time and still not sure when it might get there. And USPS has the worst customer service I have ever dealt with. At least most companies hire foreign people to take complaints.

When I went in, there was only 2 other customers. I was describing my PO Box issue to a cashier clerk when I saw the employee door open and the supervisor, Pat ** opened the door to receive flowers from her son for Valentine's Day. I recognized this supervisor as the one who I had explained my PO box issue to from a previous date so I told the cashier clerk, "She's the supervisor who I talked to about this issue." Then her son finished greeting the supervisor and as soon as I saw that the supervisor was done with her son, I called out to her while beginning my steps toward her say, "Excuse me! You helped me with --" That is when I was cut off by Pat shutting the door on me without a single word as she looked straight at me closing the door. This is very rude especially for a supervisor who is suppose to set a good example of good customer service. The very least she should have done was acknowledge the customer like say something such as, "I cannot help you right now," or "I'm busy now, the cashier will help you," or "I'm on lunch break now, be back to work in 15 minutes." At least give some kind of polite acknowledgement, not just ignore and close the door on the customer who is safely over 10 feet away.

Where to begin? I mailed a package to Colorado and it somehow ended up in Illinois. The online tracking information says that my package left the distributing center in Illinois and there has been no updates with it in three weeks. I went back to the post office where I mailed it from a few days after it went astray and they told me that it probably just went into a wrong sorting bin and there was nothing they could do. Frustrated, I went home and filled out an online request for some sort of action to be done, to which I put that I wanted a reply. That reply never came.

I got an email from my shipper, that said my shipment has shipped. I go to track the package. It said that they left a notice on 2/25 at 11:55 a.m.. But, I never gotten any notice from anyone. I was home at that time. So, it showed it in my local PO. I went down there to pick it up, they tell me it's not there. So then I call USPS, there tell me it's at my local PO. Again, they tell me it's not there.

I wrote a review February 11, about my issues with USPS. As of this date, I've received an email from the Postmaster where my PO Box is, that informed me basically he has no idea where my package is and is not even sure which address it was being sent to! I had already spoken to the sender and gotten a refund for the item, but the fact that it could just disappear from a local sorting facility is a bit distressing. When I track, the same information from Valentine's Day appears. I'm now worried about every package that I order online, online retailers oftentimes do not give customers an option to choose carriers and many times packages under a certain weight limit will get pawned off to the USPS for the last leg of the journey. It's a bit frightening!

I'm wondering why it is that each and every time I mail out the very same type of package or large envelope with the very same weight that the price quote I get varies between my local post offices. Whenever I go to my local post office in Covington, GA I get a higher price but when I travel all the way to the next town over to Conyers, GA I get a better price.

A package I ordered was sent to the Allen Park sorting facility on February 14, 2014. Several inquiries have been made by me with my tracking number (**). There has been no further updates since that date of February 14, 2014. I called the customer service line on February 25, 2014 and was given a case #**. I was told someone would get in touch with me in 24-48 hours. On March 3, 2014, there still had been no activity on my claim. My package is still missing. Nobody has even began any type of investigation into the whereabouts of my package. All I ask is that my package get delivered to my address - **. I already paid the vendor for the products that I am waiting for. The cost of the package is $78.00.

I live in Hawaii and I understand that things take longer to get to the mainland US, but why does the post office tell me that a package will be delivered in 3 to 5 days to west coast and it almost never gets there in 7 days? I mailed a flat rate priority box 2 weeks ago to Oregon. It took seven days. Last week I mailed another flat rate box to California and 6 days later it still isn't there. In fact the tracking said it left Honolulu on a Monday and it finally was in San Francisco on Saturday. This is priority? What kind of airplane was it? I think they could have put it on a boat and it would have arrived sooner. Why oh why do I keep believing what they say? I think I have just given up on them - at least I can rely on FedEx or UPS to get my daughter's birthday gift to her before her birthday. It's over between us. They can take their long lines and misinformation (I still am unable to call it lies) and forget about me. I absolutely have to move on and go to an organization that is competent and professional. Goodbye, adios, aloha...

Ok. I would like to give the USPS overall a great rating..this is based on my 43 years of using the service. However, recently...and I mean RECENTLY.... from Dec 2013 to Feb 2014...I have had the following SIX EVENTS in two months!!! 3 pieces of mail LOST. (one from Ft. Lauderdale to NYC, one from NYC to NYC, NYC to Brooklyn) - ALL GONE AND 2 pieces of mail NOT DELIVERED (Both to same address in Brooklyn from NYC). Both were returned to NYC. I took photos of the "not delivered" sticker on both and mailed those photos to the recipient. The address was correct and he had to take it to the post office to clear up why they were not delivering his mail. I don't know what came out of it.

For most of the year now I have not been receiving most of my mail. I do receive utility bills. Most of my clients mail in their payments in the form of a check. For the past couple months I have not received ONE check via USPS. Of the ones that have resurfaced have been returned to sender. I always have the clients send me that original envelope so I can confirm that the address was printed correctly and to collect evidence. Every one of them that got to me was printed correctly and legibly. I have spent hours on the phone, on hold, talking to one person or another at USPS trying to get to the bottom of this. they directed me to visit the local post office, something that I already did. They confirmed that there was no obvious problem and that the problem was in Trenton (the main office that ALL NJ mail goes through). all of my mail is going to Trenton and then directly back to the sender from there. This information doesn't do anything for anyone other than frustrate me. They are still not able to locate the problem. Having my cash flow slowed to a trickle has made running a business very difficult to say the least. I will go back to the local Post Office on Monday to talk to some more useless people (getting bitter) and open a P.O. Box. They can't mess that up, can they?

PLEASE BEAR WITH ME AS I GO INTO A LONG EXPLANATION THAT HAS TAKEN A MONTH TO DEAL WITH.

It's really no surprise that the USPS is facing what they deem as a budget crisis. The customer service and mail processing regarding certified mail is horrible. I've experienced situations in which the carrier won't even attempt to come to the door (with the purpose of attempting to deliver the item), but will instead just put the orange card ("unavailable" in the box). Even when you call customer service they don't give accurate information. Try calling consumer affairs and you will get this crazy recording about office hours (even if you are calling during their opened hours). If USPS wants to become a productive entity, then it should clean house and get some basic common sense practices in order when it comes to running a business.

I sent a package to Ghana since 31st December 2013. Any time I check the label number on the internet to know the status, it tells me it's on transit at ISC New York, it been there on transit for 2 months and I want to find out if there is any way to request the package returned back to me since I live in New York and is still on transit in New York. Please anyone help me. Any help will be much appreciated. Thanks.

2-27-14 Contacted Consumer Affairs dept Seattle, Wa. Woman who answered was clearly annoyed. I had bothered her from the moment the phone rang. I had called regarding a overdue/lost shipment that usps couldn't locate. My attitude was reasonable and professional, No vulgarity or raised voice. I inquired about options regarding the missing parcel in hopes it could located and finally delivered. The woman rudely replied that I would need to complain to the items seller. And that, it essentially wasn't usps's problem unless the shipper filed a complaint.

The US post office does okay with regular mail but when it comes to packages, it' a whole different matter. I really do not recall in my 64 yrs not receiving something as regular daily mail. I think most of us in business that requires parcel shipping are all aware of the risks with the US parcel service. So why the big difference? Well in my opinion why should theft in this area be any different than the rest of the world? Yes some parcels do get lost but at the rate this happens this would not explain the difference so it comes down to INVENTORY SHRINKAGE a.k.a. THEFT. GEE IMAGINE THAT.

In January: Two packages sent first class, arrival in 3-5 days. It took two weeks. An envelope labeled "Important Tax Document Enclosed" from Boston to NYC - arrived literally in shreds and unusable. All this to the big Farley post office in midtown Manhattan that serves my workplace.

USPS misrouted my package, provided misleading and inaccurate info when I tried to track it after it was late and then refused to show further updates when I persisted with email alert requests and finally a real person said she has no info at this time....never again!!!!!!!!!!!!!!!!! I will file a complaint for reimbursement.

Sometimes we don't get mail for a week. We live at the end of a dead end street. I have called the post office and they say they are short handed and must pick and choose where the mail gets delivered. Apparently, we don't get picked or chosen too often. Then on tracking they make stuff up like, package could not be left or available for pick up.

I have not received 3 packages that say they were delivered in the last 2 weeks. One was a very expensive ring and the other a black Diamond necklace... I told the post office and they told me they would look up the person who scanned and who delivered it... I am expecting several more shipments... What legal action can we take? I want my items!!!!! I'm expecting a Kindle soon... I hope I get it.

My son moved to Mesquite Texas on Dec 4, 2014, from Virginia. On Feb 5, 2014 at 1:33 pm I sent him an Express mail package which contained his original car title which he needs to register his car in Texas. I was told that he would received the package by 3:00 pm. On Feb 6, 2014 his has not received the package which I paid $19.99 for. When I tracked the package it says that it was delivered on Feb 6, 2014 at 1:14 pm at the Mesquite Post office, in Garland Texas. He lives in Mesquite Texas. I filed a compliant with Consumer Affairs on Feb 13th 2014 and was told to give them a week, that a e-mail would be sent to the station manager.

More than one lost Priority Mail package with online generated shipping labels & signature confirmation. Packages were sent to a customer in Opa Locka, Florida. The USPS sorting and distribution center there is a joke. Management is substandard as well as the people they hire. I honestly hope this post office center in Opa Locka gets permanently closed.

I have been trying without success to get the US Postal Service to respond to my problem and complaint. Perhaps you can help. On January 22, 2014, almost a month ago, I encountered one of the most surly and unhelpful postal employees, it has been my misfortune to deal with. I was at the Engleside Branch PO at 8588 Richmond, Hwy, Alexandria, VA. I had several books to mail, as I run a small book-selling business out of my home. I had a combination of regular postage (the $2 inverted jenny stamp) and postage vended by one of your Automated Postal Centers. The APC postage had been purchased several weeks earlier. When I presented my packages to USPS counter clerk ** she informed me that because the APC postage was more than two days old, it was no good. I tried to explain to her that this was not a meter, and that APC postage never expired, just like regular stamps. She asked a co-worker if that was true.

We live in DE. We spend winters in South Florida. We pay for Premium mail forwarding to our winter address in Florida. It's mailed once a week from our Delaware post office. Sometimes we do not get it for 10 days or more. I know our postmaster personally and I know for certain my mail goes out on schedule weekly. Once it gets to the Miami area... it's like a log jam. Nobody knows where it is, etc. The box arrives beaten like it took a journey from the other side of the world. The distance from our P.O. is 1150 miles. We drive it in 1.5 days. What happens at processing or sorting centers in Miami areas? I am not alone… other snow birds tell the same stories.

This post office located at 1315 INWOOD AVE BRONX, NY 10452-9998 has time and again either lost my packages or claimed to deliver them when it's not true. The latest is a package that has been purchased for $552.22 and I'd like to have either my package delivered to me or my money in total refund. Can you help me with this. I've tried to call them only to have them pick up the phone and hang it up. Something needs to be done about their behavior. Thank you.

I ordered some essential oils from a seller on e-bay. When the package arrives at my home it had been opened, even though the seller had taped up the padded envelope very well. The postal carrier basically put an empty padded envelope in my mail box. I contacted the post office who basically said they are not responsible for "damaged" items!!!! I contacted the ebay seller who did not insure the package she sent and she says she is not responsible! I on the other hand am out of my items and out of my money! Is there nothing I can do? Frustrated!

Our law firm is located on one of the main and oldest streets in Charlotte. We have the WORST mail delivery ever. Our mail is delivered sporadically and calling the delivery office (704-566-3105) is pointless. They leave you on hold for as much as an hour and then hang up. This is beyond unacceptable - it is no wonder the whole USPS is losing money - they can no longer operate effectively much less efficiently!

I understand a delay from last week’s 18+ inches of snow but today was 2 inches max and my neighborhood did not receive any mail delivery. There are mailbox flags still up. This is not the first time I have not received mail for a minimal amount of snow. It’s unacceptable especially when their rates continue to go up and we pay for this service. Sometimes I don't receive mail until after I get home from work (6 pm). Something must be done, on a local level. I'm very unhappy considering my parents live 2 miles away and get mail by lunch time.

A registered letter with a cashier's check was sent to me from Canada on 12/09/13. The tracking number states that it was processed through ISC NY on 12/11/13. As of today 2/18/14 (2 months later), the letter has not been received here in Oregon. A claim was filed at source of sender. Sender was told by Canada Post that the USPS didn't know where it was. I just wanted to add my experience with the USPS because I have been reading the many, stories of similar experiences. What a sad state of affairs.

My senior citizen father, living on a limited income, paid extra to ensure delivery of a package to his granddaughter. He was told it would be delivered on Saturday. We waited and watched as the mail lady delivered our mail and then watched her drive away. When I checked my mail, to my surprise I found a "Sorry We Missed You" slip. I'm a stay-at-home mom and I can assure you NO attempt was made to deliver my package. We have no dogs or any gates or obstructions to my door and the box is smaller than shoe box. The only answer I can give myself is that she didn't bother to try because it was pouring rain that entire day. NOT A GOOD ENOUGH REASON! This isn't the first time this has happened to me and a few other people in town. Customer service at USPS doesn't pick up. Now I have to go pick up my own package. So why exactly are we trying so hard to save USPS???

This must be the worst postal company I have ever seen my life. I purchased a watch from Atlanta on 13 Jan 2014 paid $65.00 for priority international post. We are now at the 18th Feb 2014. The parcel was last scanned on the 27 Jan. From there it cannot be found. From Atlanta to NY last place that it was scanned took 15 days to reach there but from there nothing. No one will help on the phone when call them. I will get customer services and the agent is either having a chat with their colleagues or tell you "please wait I need to take a drink" then burps down the phone, absolutely disgusting... This is the worst company I have ever had to deal with in my life. I would recommend that no one in their right mind should never use USPS. We are now at 18-02-2014 and no clue where my parcel is

The USPS is now charging eBay and Click and Ship customers $1.30 to drop off packages at the US Post Office and get a receipt. The US Postmaster at Rodeo, CA cannot provide any documentation as to why they now charge for a receipt. I am NOT referring to a Certificate of Mailing. I pay for USPS Tracking when I buy my Postage Label on PayPal. That should mean that I am entitled to receive tracking from my possession to the USPS Acceptance. I think this is an unauthorized fee and I want to file a claim against the USPS and/or receive an official response from the US Postmaster General explaining the new fee and providing me with the correct DMM Code for the fee.

Package misplaced by Apartment Lease office staff finally got it.

My normal mailman is great; that is, when he works. He has medical issues and missed 2-3 days a week. The USPO gives his route to other employees, and they're supposed to deliver our mail after they do their own route. The problem is, whoever it is is NOT doing that. For a few days now, no mail. It doesn't seem to be the snowstorm; their website says nothing about New Jersey mail delivery being affected. This is a service we pay for, and a service we have no choice but to use. Not getting mail for days on end is inexcusable!

I'm so pissed! I received an email from UPS stating that my package was delivered at 10:30 this morning. When I get home there is nothing on my porch, so I called UPS. They tell me my package was delivered by the post office. So I call the post office and the lady says, "Girl, you like the 10th person whose package has been stolen today," and she had the nerve to laugh. Then the lady hung up. Update: After calling them for three hours, I was finally able to speak with somebody and she told me, "Well I don't know why the box was scanned two time but its showing it was delivered at 10:20 and 10:30." So I asked her why didn't they leave a notice on my door, stating that it was attempted to be delivered and she said. "Well we don't do that, that's UPS. We put a notice in the mailbox." So when I asked her why didn't they put the notice in the mailbox, she said, "Oh you have to call the other post office in the morning. I can't answer that for you."

We are a very small business based out of Peyton, CO. We depend upon our receivables to survive. It is now taking 4+ days to receive a first class letter from Colorado Springs, CO (from a business located 30 min from our location). I realize that all of the mail now has to travel to Denver to be processed. The mail we are waiting on was mailed 20 miles from us... so far it has been 4 days and has yet to be received. It was great when the mail was processed in Colorado Springs and we could depend on overnight local delivery. This is getting very frustrating.

I bought a item on eBay on 1-10-14. It was coming out of Illinois. It was shipped on 1-14-14. It was shipped by UPS sort service. It ended up in So. San Francisco on Jan 17th-20th... When tracking in eBay it indicated it would 2 days late, I should receive by the 22nd. The automated tracking system said item was misrouted which caused the chaos in the first place, it should have been routed to San Francisco, not so. San Fran. to begun with. Since the 30th of Jan. item has been lost. No follow up/updated phone calls since initial complaint. 1st of 4 phone calls getting same response (which was we are trying our best every means to find out what happened to my lost pkg)7.

The number I just called for US Postal Services was 1(800) 222-1811. It took about 12 minutes before I was able to speak with a live person. I had paid for overnight package and extra for guarantee to get there by 10:30AM and now it's past the time and my last known tracked address is still in the same vicinity. Filed a claim and someone is contacting me tomorrow. Good luck!

On December 12, 2013, I sent a priority package to my sister in California. The post office representative input the zip code incorrectly. She used 96368 instead of 95364. She advised papers were to be completed for an APO address. Postal representative was advised this is not an APO address. I was advised it was corrected but later learned it was not. This package has been in California 4 times and since February 3, 2014 in Chicago, IL. I tried calling 1-800 number for help and have a case number #. My local post office has not been able to help. Please advise how this can be resolved, Also Consumers Affairs' number in PR 787-622-1817 messages are full and there is no redirect.

I'm a seller on eBay. I Mail a package and it disappeared on Chicago IL 60666. My tracking number is **. eBay refund the buyer $61.79 and I lost my items. The package remains in transit. It shipped on November 29th of 2013 and remains undelivered 2/11/2014. I mail another package and it disappeared in Chicago at ISC USPS. The Tracking number is **. eBay refund the buyer $32.25 and I lost my items. The package remains in transit in the USPS system. It shipped on December 2, 2013 and remains undeliverable 2/11/2014.

My problem started about a year ago when I moved to an area that didn't get door to door service and had community boxes. A few months ago the lock to my community box broke and I was advised to call the PO where my mail comes from (which is 15 mi away from me, in a different city which I don't like in but unfortunately been cursed w/ the same zip code). I called and spoke with a Sup who informed me that they would have someone come out to repair the box and it could take a while so in the meantime they were going to hold my mail. That wasn't an option for me for a number of reasons, so I told the Sup I would just deal with the broken lock for a while.

I just want an explanation as to how my local post office can decide our neighborhood only gets mail 5 days a week since Jan. There is no rhyme or reason to the 5 days we get mail, just when they are overworked I guess. I thought the post office had to get approval from Congress to go to 5 day delivery! I guess our post office is special. Talking to them is USELESS… they apologize and say it should not happen, but they are very careful to make sure they don't tell you any action plan to ensure it doesn't happen again. I swear I did not retire to fight with the post office every day just to get them to do their job or find someone who can!!!!!

My parents have a house out in the country they have left sitting empty for about 3 years after purchasing a new house in town (Ames). I recently moved in to the empty house to help upkeep the place and keep it from deteriorating. For about the first year, there were no major problems except that we would get other people's mail from time to time. My parents have owned this house for 20 years and the only mail that gets delivered there is all addressed to our last name. So when I get mail that is supposed to go to someone named Emily **, I am confused to say the least, but it's not a big deal to me, so I let it slide for about a year.

I live in northwest Indiana and this winter has been a particulary hard one with extreme cold and snow (as it is almost every year). Cold and snow is nothing new for our mail carrier, or any mail carrier from around here. We haven't received mail since January 29, 2013. Today is February 9, 2014. My husband and I both have called our local USPS to find out why we aren't getting our mail. The woman we spoke with apologized said our mail wasn't being delivered b/c we need to remove the snow in front of our mailbox. There is no snow in front of our mailbox. However, about 6 ft away from our mailbox is an 18x20ft snow mound that our city snowplows keep adding snow to. Since this pile is there in order to get to our mailbox, our carrier would either have to open his door and take one step out to reach the box, or he'd have to pass it and then drive in reverse (USPS drivers are not allowed to drive in reverse for "safety reasons").

Last week, I've placed an order online. The package came in today, but the content of the box is empty. Someone has opened the box and took all my orders, left only the invoice and bubble wraps. It is very obvious someone cut open the tape and re-tapes it with another piece of tape on top of it. First thing I did was calling the online shop and told them what happened. They replaced my orders right at way even it is not their fault whatsoever. Then, I went to my local post office to file a complaint. The supervisor I talked to was nice, but it doesn't seem she's going to do anything about it. She kept suggesting other possibilities about the missing package contents, not once she said that she will looking into it that maybe someone at postal office end has something to do with it.

For more than 7 years I have asked the Bedford, Ohio Post Office to tell the carriers to stop going thru my shrubs. I had told the carriers, but they ignored me. They trample on my shrubs, solar lights, Christmas lights and flowers. They show no respect for other people's property. This year, again I called and complained to Mr. **. He would tell the carriers. Either he didn't tell them or they ignored him. I called about 10 times in 2 weeks and those people still ignored this. I finally told them that the carriers are not to cross my lawn anymore. That they will have to go down the neighbors drive, out to the street and then up my drive. The one carrier who probably only went to the 3rd grade said, “I ain't goin' down the drive and walking in no street.” Really sounds intelligent. Like she never walked in the street. Who is she to tell me that she will cross my lawn?

I am really upset. I have been waiting for a package containing my driver's license that was sent from South Africa via Express mail to the USA. Already, 2 weeks has passed from the indicated date of arrival by the USPS. And if I track the package it says it is in New york (JFK), but I'm in Minneapolis. I am in a foreign country for work and you can understand my frustration in the fact that I cannot rent a car and therefore every day is a struggle to get around and to work. I also can't get hold of ANYONE on the phone numbers that is listed on the USPS website. NO ONE ANSWERS THE PHONE.

I sent a package out on the 14th to an address I could have driven it to in 3 hours, the item showed up 9 days later. Upset that the item was so late, I called the 800 number on the receipt which was a whole other experience for me, I am used to automated systems that you can interrupt to expedite your way through, Not this one. If there is any sound on the caller's end it resets the automation point of reference. But that was nothing compared to the cycle I would experience from that point. I have spoken with 9 different people from the intake center, delivery center, call center, and Consumer Affairs and there are more problems than solutions.

I order merchandise on Ebay and it's delivered by USPS. Many times some items are delivered to OTHER addresses but the person receiving it brings it to me. On January 21st, I checked the tracking number of an item and it was marked "delivered". I could not find my item at my home. Later I tracked the item and found that it was delivered at: ** Upland, Ca 91786. I went to the post office at 91785, spoke to the supervisor and he informed me that he would look into it. The date was 1-23-14. As of today, 1-29-14, still have not heard from the USPS supervisor and that is my complaint. In other words, even the USPS has not shown me a solution to their problem.

December 08, 2013 - Sent Package to Brazil - vitamins for my sick grandmother. January 08, 2014 - Tracking showed the package was "stuck" in Miami since December 12,2013. I called USPS, and was on hold for 40 minutes, got hanged up on, and then was on hold for 45 minutes again, and the representative told me to contact Brazil Post Office and there was nothing USPS could do. I called Brazil post office, and they told me to call USPS because they don't track packages. January 15, 2014 - stopped by my local post office and they informed that the package left Miami and that there is nothing they could do.

The Carrier informed the PO that I moved and left no forwarding address. I have NOT moved and have gone to the PO in Vista, CA 7 times asking to have my mail delivered, and still it is being returned. I am, as I write this, waiting on hold with the Complaint Dept of the USPS, and timer on my phone shows I've waited, without speaking to anyone for exactly 33 Minutes 10 seconds.

This is the 3rd time I ordered an item from a vendor in Elk Grove Village, IL. I live 30 miles away. The item was sent first class mail with tracking 2 times. It took 7 days to ship. 3rd time it took 9 days, It spends 6 days in a sorting facility according to tracking. What kind of crap is this, I could see 1 time maybe but 3 times is a joke.

I bought a dress online for my wedding. It's my daughter's flower girl dress. I paid a decent amount of money for this dress to be custom and handmade. The designer said that it would take anywhere from 4-6 weeks to get the dress made and delivered. This was mid-November 2013. The beginning of January I checked the package tracking to see what the status of my delivery was. I didn't feel the need to check any earlier based on what the designer told me and the fact that it was right before Christmas. According to the package tracking, my package had arrived and been received on November 27 2013. When I called the post office, they said that they couldn't tell me what carrier had delivered my package because it was past 30 days of delivery date and they don't keep any paper records. The freaking u.s. postal service can't tell me who delivered my package! Seriously!

Initial complaint: Sets of vandalized cluster mailboxes were removed from our subdivision in Dec. 2013 & have not been replaced. No information to residents as to when they will be replaced, or getting keys. Required to go to P.O. to pick up mail. Most people work, so can only go on Sat. but "window" that handles this closes at 12:00 and only has one VERY SLOW person working..... usually over an hour wait in line to get mail here. Today (01/27/14), I went to P.O. at 7:30am (posted hours) but "window" on the blue door was closed and there was no response to "ring the bell for service". Went into main area, but clerks behind that desk would not help me. Said I had to go out to the "blue door" (closed). Said "ring the bell" (did that). I asked if supervisor was available? Told me "go ask at the blue door". Would not even tell me if there was a supervisor there.

When I got my tracking number, I realized the receiving address was wrong. I called customer service and waited for 20 minutes to reach a human. She sent an e-mail to the postal service that is going to receive my package to change the address. She said that is all she can do. Two days later, I called customer service again. I had to press 0 constantly because if I didn't it would keep derailing me to a computer. After 30 minutes of waiting, I finally reached a human but she wasn't helpful at all. She told me the last customer service representative did my case wrong. When I asked her what I can do she got upset and said, "Well why did you put the wrong address?" She continued with a lot more of "Why didn't you do this? Why didn't do that", should have, could have, would have, etc., etc.

I ordered a gift for my sister from Canada. She lives in Chesterfield MO. The expected delivery date was Jan 13. According to track number it seems stuck at ISC Chicago Sort facility since Jan 11. Since then no update, no movement. It's been more than 2 weeks. I don't know what to say just angry. I filled an email after 4-5 steps on website of USPS 4 days ago. They told me that they'll inform me in 1 or 2 days. No information at all till now.

I shipped a package to my son and paid for the 3 day delivery. It took 8 days to get there. I was informed that they do not guarantee the 3 day delivery, and therefore I was not entitled to any kind of refund.

Mailed two packages via USPS on January 6, 2014 from Wichita, KS. One to Shorewood, WI and one to Covington, LA. The one to LA was delivered yesterday on January 23. The one to WI has not made it there, yet. Calls to the post office were not helpful. According to the tracking info, the package is still "on-route". I paid $11.57 for parcel select delivery. I'm just out of luck. There is not anything they can do to help me.

I run a business and use USPS to deliver orders. Since October, I have had 4 international packages simply VANISH. NO ONE can tell me where the packages are, all I get is "the tracking says it arrived at sorting facility in NYC". Yes, I can SEE that. I have lost customers, had to replace merchandise at my own cost, this time using FEDEX to ensure delivery, and USPS is not even TRYING to help me, pay me back or even reimburse my shipping costs. I am SO frustrated, I'm lost for words. Is it possible that they cannot be held accountable for a service you pay for and they DO NOT provide??!?!

The purpose of this letter is rude service . You will read different conversation for three different people that I spoke to on Jan 15, 2014. My mail was on Hold 7-14 at KPO (Kilgore Post Office). I call my carrier and explain I was waiting important mail. The carrier (**) I spoke with said it was there, so I sent my daughter to pick it up at K.P.O get the paper for me, and for some reason they didn't give her all the mail. The carrier said she gave the mail to the supervisor. So I begin call to see where my mail was several times.

I shipped my girlfriend's Christmas package and noticed they only offered 2 day express mail and some other overly expensive form of shipping, so I went ahead and paid $8 for what used to cost 3-4 bucks. Hoping it was just a temporary holiday driven decision to offer unnecessary over priced services, I went over today to mail her a pre Valentine gift. She lives in VA and I in TX. Couldn't believe it but they still only offer two services and I had to pay $8 again to mail a package to her. I gather USPS has decided offering reasonable priced first class service through their kiosk will no longer be available. If anyone can help clarify/verify this increase, I'd love the input. Being a long time eBayer and although not really a seller anymore, I'd bet there are some stressed out sellers on there! There's a UPS store nearby.

2nd time this happened within a year, waiting for a package from Germany that was shipped without tracking 2 weeks before Christmas still not here, also another package that was shipped before Easter never arrived. The packages that got shipped with tracking got here no problem. Checking with other people from Germany same thing happens, no packages, no explanation. I WOULD LOVE TO FIND OUT WHERE ALL THE LOST PACKAGES GO????

It has been two days since our mail carrier has come out to our neighborhood in two days now. No one out here on Girl road or Tucker rd. has had a pick up on mail or have we gotten any mail brought in. A lot of our medications come through the mail from the VA hospital and it's very important that we get our mail. When I called the post office to inquire about this, I was told that we had a sub. working this week and that it was a man and not to worry that they would be here tomorrow. Well, that's not good enough. I want something done as to the reason the mail carrier hasn't shown up for the last two days.

Sent out an International First Class package to Canada on Dec. 9 2013. It took 7 days just to reach the L.A. Sort Facility (ISC LOS ANGELES CA (USPS). It sat there for 11 days until finally sent out. Per the tracking, Canada customs received it and cleared it one day. I know USPS can't be held accountable for how long Canada takes to deliver (they took 4 days), but it is absolutely ridiculous to mail out a USPS flyer and post it on their website that Canada International packages, if postmarked by mailed by Dec. 10, 2013 it will arrive before Dec. 25, 2013. The package finally arrived on December 30, 2013.

I get other people's mail, when I get mail every 3 days and when I finally get it I have tons of mail. I have gone to my post office to complain and the excuse I get is that the mailbox is blocked, which is not true. I make sure to take the trash container back in. I have my complaint to the manager of the post office and nothing has happened. I have gotten bills very late because of this.

I have been waiting for a package. It is 1/14/14 and is still being held at the carrier facility in NEW YORK, NY, US 10199. It has been in the same facility as of 1/6/14 so what makes me so angry is the fact that it is going on 9 days. It's mind blowing to me and I don't understand how they can just have that type of operation and don't even get me started on customer service and my local USPS mail center... My wife is highly angry because in all honesty that package I'm waiting for is not just some regular package, the package that I'm waiting for is her wedding ring and trust me when I tell you nothing is worse than going through this and the only thing I get is we have not got it yet and that I have to wait. What more can I do... And another thing those expected delivery dates are useless.

I sent a box to my son, he is active duty army at Ft. Benning GA. It was his first Christmas away from home. I wanted him to have Christmas gifts to open. I mailed his box, a big box, heavy (19 pounds) on Dec 21st. I insured it and sent it priority mail. It was "delivered" Dec 23rd. My son never got this box, I have no idea where they delivered it to, it has been lost ever since. I tried getting my local post office here in Florida, Columbus GA, ft. benning post office and the USPS toll free phone number to help me locate it. But to no avail. I finally did a claim online and just today found out they denied it saying tracking shows it's "delivered". I can't help that, my son never got it, had no gifts to open on Christmas, a 18 year old kid, serving his country, away from home for the first time at the holidays and they cannot get a box to him properly, and now they won't pay the claim because they say it was "delivered'!! Good grief!! All I want is someone to find this box, surely it was signed for by someone since it had 300.00 of insurance on it.

My mail carrier is actively harassing me. I first reported his "jamming" packages into the mail box to avoid walking them up to the porch and nothing was done. My second action was reporting his ripping my mailbox off of its post and nothing was done. I purchased a PO Box to avoid my crazy mail carrier and packages that were supposed to be delivered were now being rejected. I was on hold for 23 minutes. Luckily, I finally spoke to someone who advised me that they will file the complaint. If I am not contacted by Friday, I will call back and hopefully get "Consumer Affairs". I will keep posting...

Ever since we got a new mail deliverer about a year ago, our mail delivery service has deteriorated. First, there was the consistently wet mail, all summer long -- I'm talking about bills so wet, they came out of the envelope limp and blurry. Then, the missing bills -- three of them, for which I had to pay late fees and suffered damage to my otherwise excellent credit rating. Misdelivered mail, almost every day, I receive mail for other postal customers. Makes me wonder who is getting my mail. Now, it's 5:30 on Monday, January 13, which is not a federal holiday, and there has been no mail delivery at all.

I called USPS customer service on Wednesday Jan 8th 2014, and ask what my options were for receiving mail, because I cannot get out to the curbside mailbox due to being disabled and home bound. The customer service rep said the post master would contact me by Friday Jan 10th 2014, and if he didn't to contact Consumer Affairs. No one from USPS has called me, and it is Monday Jan 13th 2014.

Package sent registered mail to Mauritius on November 15th, 2013. Opened a case just after Christmas **, held on phone for 40 minutes, informed that package was still in New York, but it has been flagged. Now January 13th and package still looks to be in New York, so guess I have to start the process all over. This is just one complaint I have mentioned over the Christmas period, but I have 2 other International ones with equally poor results.

I have had USPS parcel pickup and delivery from my house for the past 5 years... no problem. On 1/8/14, I found a missed delivery slip in my mailbox, even though I was home all day. I scheduled a redelivery online, got a confirm and a reminder. The parcel was still not delivered. When I went to my PO, the employee I spoke with told me the drivers are no longer allowed to drive into any driveway for deliveries. So, if a parcel does not fit in the mailbox at the street, I will now have to go in person to mail or pick up my parcels. I was told this was due to a mail truck striking a child in someone's driveway in some area far from here. So, does that mean, if a mail truck has an accident, they will no longer be able to drive mail trucks at all. Nonsense. I am furious that a service I should be entitled to is withdrawn for such a random and ridiculous reason. Worst of all, the website took my redelivery order saying it was available at my address and no one had even the decency to put a note in my mailbox letting us know of the discontinued service! Of course, you can't reach anyone on the phone. Even their email link on USPS.com is broken.

I have not received mail for a week, local Post office not any help at all. I use the post office every day but this is not acceptable if the post office would give some information I wouldn't be upset but ignoring a customer is no way to run a company.

For 7 months I have had packages continually go missing. My dog died because the medication was not delivered for over a week. They lost the package. Packages do not come on time when they do finally arrive. When I call supervisor for help, I cannot understand him because English is not his first language and he just screams at me and puts the phone down in my face. Online redelivery is completely ignored, even though I have all the confirmation emails. The mail person does not leave any notices, but the tracking says a notice was left. Emails for complaints are not responded to. No one calls back. I want a refund.

I was sending an envelope to China, weighing less than 1oz. I asked for the least expensive way, which they wanted $6.55!? Excuse me.! I asked for the least, not the most expensive way to send it.! Apparently they don't know or probably are instructed to "suck-it-to-the-customer". An unofficial website has a list of ways to send mail much cheaper than $6.55! The same time I was to send a small package to Hungary, weighing about 5oz, again they quoted over $12.00! If you don't specify how you want to mail anything, they will charge the most they can!

I recently had a problem with an international delivery for which I had paid $25 for Priority Mail International. My P.O. told me to dial USPS Customs at 800-222-1811. I tried calling multiple times for four days. Each time I waited for up to 20 minutes listening to music and P.O. advertisements. I would go no further than 20 minutes. Then, I tried the email link on the USPS website. I tried that twice. Three days have passed without a response. I inquired at my local P.O. again. They took a copy of my information and said the Postmaster(mistress?) would call, since the clerk was unable to answer my question. I'm still waiting for that call. A week has gone by and I still have heard from no one. My simple question still remains to be answered. So, I do not sympathize with the plight of our "poor" postal service and its decline. Let it wallow in its own third-rate competence. From now on, it's only private-sector companies that I'll deal with.

Two years at my address Woodlawn neighborhood of Chicago and I have had my mail opened and resealed with clear tape or never receive it at all. I have had several packages scanned by carrier that they were delivered and have never received the packages. The crazy thing is I always tip and acknowledge my carriers where ever I have lived, and I did the same for this one, but it seems like that made her begin to steal packages and tamper with mail of residents. No resolution. Numerous complaints.

Approx 12-20-13 thru 1-6-14, we had a few strange incidents with our mail delivery. 1st time found mail on ground at driveway gate (thought neighbors got by here and left on post and fell). 2nd time finding our mail was husband's pill delivery left at property gate again (now this has not ever happened before). Then last incident I happened to be walking by window and actually saw a mail truck at my gate (never before in 20 yrs), opened gate to meet truck. Carrier was leaving. I'm thinking WT? He stops quickly, jumps out and grabs stuff from the ground behind our decorative post by the gate (not visible from house).

I called my local post office on Jan. 8, 2014 to inquire if regular mail was being delivered. After several rings on the phone someone answered. When I asked if mail was being delivered I was greeted with a very rude "yeah" and the phone was promptly slammed down. We recently had a major snowstorm which happened on Sunday. I understand that mail might be delivered late but I'm certain they've not delivered or attempted to deliver. I'd like to add that I don't live in a rural area, all of the streets have been plowed. I've lived in rural area in the past and the mail made it to me. What happened to their old creed of "No matter rain, sleet, snow or dark of night, the mail will go through"? Did they forget that one?

Have you ever had to call USPS? If not don't bother, either their lines are busy or they just tell you they are busy and ask you to call some other time, no mater what time you call, still the same. I'm retired and sell vintage stuff online, I love click and ship it convenience for a semi disabled person such as me who makes little money to pay medical expenses. It's a great idea except that local post office and your mailmen don't like it at all, they feel that their job is in danger so they don't offer any help and assistance. You can ask for a mailman to pick up your boxes from home, but they refuse to scan it, means that you have not mailed the packages. If you have time and take it to the post office, again people at the counter refuse to scan it , then you have to drop it in the box, and hope for the best. If you lose the item, you are on your own.

For the second Christmas in a row, my totally inept Post Office (ARCH RD USPS) has stopped delivering my mail. No normal thinking person would make the unbelievably, breathtakingly ignorant decisions that the USPS makes - there is no difference between the USPS and Obamacare - all of it is broken down, run by inept underachievers that cannot be fired - if you cannot be employed in the real world, you work for the government, where the stupid go to make a living. (Can you tell I am beyond angry?) Christine who is the supervisor there is a psychotic liar, because I complain, she is also lying about delivering my packages.

On Friday, 3 December 2014, my fiance visited the local USPS office in Del Rio, TX (the only one within ~30 miles) to send back some packages to various retailers following the holidays. Unfortunately, we do not have all of the necessary supplies in our home to properly package and prepare all packages for shipping. We have always been able to bring boxes and packages into UPS and they would always ensure that our packages were properly secured before shipping. When she visited the USPS, however, the experience was quite the opposite. The clerks behind the counter made rude remarks and belittled her for showing up unprepared. Instead of politely directing her to where she could finish packaging the items that were to be shipped, they continued to ridicule her and cause her a great deal of frustration.

This has been resolved.

I have been selling and shipping textbooks for the last year with no problems until this last month. I have had 3 different packages with textbooks go missing. The USPS delivers an empty envelope to the receiver. The tracking # says it's in the dead mail center and there is no way to get it back. This is costing me a lot of money. I'm very angry. If this is how USPS treats its customers then they deserve to be shut down. I'll use UPS and FedEx from now on.

12/30/13, a package was placed in my LOCKED mailbox, opened and the contents stolen. Keep in mind, supposedly, I have a key and the carrier has a key. I called the police for a report and the Post Office has yet to contact me about the theft. I called the Post Office and the guy who answered, **, was uncooperative. I immediately placed a HOLD on my mail and requested no mail delivery at all. I went to another nearby Post Office and rented a mailbox and have forwarded my mail. However, today, 01/03/14, I get an email stating another package is out for delivery. I called the Lexington Park Post Office and ** answers and confirms my package is out! I explained to her I placed a hold on my mail. I have lost all faith and trust in that carrier. How dare they allow him to handle another package of mine? The Postmaster has not made contact with me over the theft, now this problem! They cannot follow instructions, they have a thief on their hands and someone needs to investigate. I will never do business with this Post Office again. I have made phones call, wrote letters, contact the media, and taking this to the web. The Post Office has to be held accountable. Be aware of the Lexington Park Post Office, they steal!!

I bought a cell phone online at Cricket.com on December 6, 2013. They shipped the phone to the wrong address. Only to return it to Cricket, then on December 14, 2013 the U.S.P.S. returned package to sender. On December 17, 2013 the package went to Richmond, California sort facility and since then there's been no activity when I check the tracking number online. I need assistance because no one is helping me resolve this issue. Cricket will not issue me a refund on the phone and the U.S.P.S. has not returned my calls and has not lived up to the agreement to contact me within 24 to 48 hours of my complaints. So I sit here in limbo, not knowing what to do.

I highly recommend USPS! They are efficient and make good on their 2-3 day priority shipping promise. I mailed my Christmas packages to my family in Colorado on Friday, 12/20/2013, and it was delivered as promised on Monday, 12/23/2013. I have always trusted USPS over the other privately held mail carriers because they are very reliable. I was an internet seller and have mailed 5 plus packages daily utilizing their flat rate priority shipping boxes with a 2-3 day delivery promise. USPS has always delivered as promised! If there were any delays, it was always the fault of the buyer giving incorrect address info. I have tried the other popular mail carriers but found that the shipping prices were more expensive and the delivery was not reliable...in fact I experienced damaged delivered items through these other carriers. I trust USPS:)

[There have been more unpleasant things happened in the Post Office before this complain. But this is the worst in my experience.]

I shipped my son's Christmas package to Japan on December 10th in USPS packaging, priority, and paid $75 to have it shipped. On December 24th, it was STILL IN CHICAGO'S SORTING FACILITY. As of today, December 28th, it was still -- YES STILL -- in Chicago. He had no gift to open on Christmas Day when we skyped together. We opened his, which arrived on time because it was shipped FROM JAPAN, but he had nothing -- why? BECAUSE IT WAS SHIPPED FROM OUR WORTHLESS UNITED STATES POSTAL SERVICE. I will never use this service again to ship internationally. That is inexcusable delay. What did I pay for?

I had a priority mail package picked up by the USPS from my home for delivery to my daughter in Seattle, WA. This was a Christmas gift and my delivery date was 12/21/2013 and the package was picked up on 12/18/2013 from my home. My daughter contacted me on 12/21 and said it had not been delivered. I tried to track it and it showed it still sitting at the Bostonia post office in El Cajon, CA. I emailed the USPS about my priority mail delivery and gave my email address so they could tell me why the package had not been delivered - THEY NEVER RESPONDED!

Before I tell my story, I would like to say thank you to my local post office for they are the only postal employees who are helping me locating a 23lbs 9oz box shipped from the Bethpage, NY sorting facility. My father mailed out the package on Dec 17, 2013 with insurance, expected date of arrival Dec 20, 2013 from the Brooklyn, NY post office. My father called and asked if we received the package, which it never arrived. I was given the tracking number and the lovely customer service phone number, which is nothing but a joke. My father went back to Brooklyn, NY post office, where the package was mailed from and spoke with a supervisor and was informed that Brooklyn's facility and Bethpage's facility is so underman; that they gave my package to UPS.

I have shipped several packages in the last 2 months through the Post Office that took forever to get to their destinations and the Postal Service is not updating their tracking information. I have one package right now (from California to Indiana) that has been in the Postal System for 16 days and not delivered. I shipped the package on Dec. 10 that went to Richmond, CA sorting facility and sat for a day (often times they sit in Richmond for several days). The last tracking information is December 11, 2013 when it left the Richmond sorting facility. It has never reached its destination in Indiana. It is very confusing to file a complaint on line at USPS, so I called the Customer Service number. I got to listen to a recording over and over and over, but was never connected with a representative so I finally hung up. I finally found a physical address to write to and that is my next step. I will also go to the local Post Office and complain. And since the Postal Service is a government contractor, I will also send a letter to my congress people.

Never use this shipping service again, supposed to be 2-day delivery, 6 days now still no box... What a ** joke... I am back to a reliable service... FedEx or UPS... That's why the postal service is going out of business... I hope so!!!!

I was told today by our Post Mistress at 4:30 PM (as I called to inquire if the mail was picked up of yet) that this was a courtesy by the post office. My flag was up & I have had pick up at this address for over 26 yrs. She said if the deliverer didn't have mail to be delivered, she doesn't have to pick up even if the flag is up. But maybe she didn't see the flag was up if no mail was to be delivered. That she might be looking at other mail boxes. When I questioned a courtesy was something I never heard of she said it has always been a postal system rule. That if I had mail to be picked up to put it in those blue boxes & proceeded to tell me where the closest one was. Or if I had mail to be picked up & no mail to be delivered to call in the morning to be picked up.

I have been mailing things to myself to prove we're not getting mail before I took it this far. I have the utility companies among others asking me have we moved because our mail is coming back. We used to get mail everyday, we're down to maybe once or twice a week. When we purchase things through the mail we're not getting our items. I can go on and on. I have been at this address for 14 months and it is unbelievable that we're not getting any answer. I have reported the issue with supervisors and the postmaster and still haven't gotten an answer.

I mailed on 12/09/2013 two Priority Express Mail packages to Russia to two different cities: St. Petersburg and Saratov. My relative in Saratov received the package in ten-eleven days. The package meant to my friend in St. Petersburg, simply disappeared. I called twice to the customer services. They started an investigation, so far, no results. No one called me to inform what is going on. I mailed another package to my brother in St. Petersburg via Priority Express Mail on 12/11/2012. The Usps.com tracking part informed me that the package was exported to Russia on 12/12/2013. I called my brother to ask if he has the package. I was shocked to learn that my package was re-exported to Russia on 12/21/2013 again. If it was not exported on 12/12/2013, then the Usps.com is a company of liars and thieves. Or totally incompetent idiots.

I have had 2 recent packages that did not move for a week and when I submit a claim on it... I receive no call or email on the matter. It just shows up one day with no followup. I am now certain that most claims do not get researched. I have another package that has not moved in 5 days. I am on internal phone queue for the 2nd time. My first call I had to wait 3 hours and I got Barbara. She was rude and said Damn to me. I explained I am calling to open a case and today is the 5th day. She felt it necessary to argue that it is only the 4th day. There was no point talking to a person who sounded like she could care less. I am now on the phone again waiting on internal queue to nowhere.

Sent package Priority Mail on December 9. Thank goodness I insured it. Thought, "Oh good, my family will get presents early." NOT. The package left California, arrived in Hazelwood, MO about 10 miles from where it was to be delivered. It sat at that facility for 4 days. I called Melvine at the 800 #, made a claim. She told me to call the Post Office in Hazelwood, MO myself. I tried multiple times, no answer. I called my family and begged them to go there, as I had unreplaceable family photos in package. Sure enough, then the package has activity. It showed up all of a sudden back in California. I am so upset.

I shipped my package on the 5th of December, International Priority Mail, purported 6-10 day delivery timeframe. It is now the 20th and it is still waiting to be cleared through customs. The packages I have shipped to similar destinations in the same country have already made it to the customers' post office. It seems that the Priority Mail status does not mean anything including the extra hard earned money that I spent to make sure the package made it on time was a waste. What I do not understand was the obscene amount of time it took to get the package from West Sacramento to LA International Airport.

These guys have to be the shadiest people in USPS. Paid for two-day mail (week later still nothing), tracking and still my family has not received their gifts. Never sending anything through USPS again unless I hear they fired every scumbag at the facility. Screwed me over for the holidays, bunch of pieces of **, and what makes it worse is even the USPS 800 reps confirmed they have so many complaints about this site, SO MANY COMPLAINTS. Do these guys a favor and go through FedEx or UPS so we can put them out of business or maybe they'll lay off some of the ** at this site.

I recently (November 26 2013) ship 1 large package but was ask to split into smaller package for easy shipping. I told the USPS staff to make sure all 3 of my package arrive to the buyer and I'll paid whatever it cost. I was assured by the USPS staff that all 3 package will arrive. 4 days later, 2 of my packages were delivered but the 3rd package was kept at MEMPHIS TENNESSEE. My package was shipped to TN on 11/27/13, then processed on 12/03/13. Now 16 days later (12/19/13) it's still processing in TN. I've tried to contact USPS about my case but nobody knows what's going on. Everybody says that "your package may be damaged because too heavy or lost somewhere, but we're (USPS) not sure. We don't know at this moment." That's all I keep on getting when calling.

Pathetic is almost too good of a word. Stop taking money for service you cannot provide. Take your commercial off the air of how your priority service has improved - it is currently the worst I have ever dealt with!! I even paid extra for express with signature and it made no difference, 4 days later still in the post office black hole. Come on, your excuses are old and I have yet to be greeted by a postal employee with a positive attitude. Privatize the USPS and quit using my tax dollars to pay for nothing!!!

I ordered something offline and it got shipped out on Monday. I paid $20 more to get it express 1 day shipping. Once I received my tracking number, I tried to track my order and it said express one day. I tracked it again a couple hours later and it changed from a one day to a two day express. WTF! So I went to USPS and got my money back. So now it was supposed to come today at or before 12:00pm. It's currently 2:00pm. I called USPS and they said that they can't do anything about it but they told me to call my local post office. I did and they said that they didn't receive my package. I tracked it and it says "Dispatched to sort facility." WTF!! Omigosh! I'm so irritated! I will not deal with USPS again!

OPA-LOCKA FL. To the person with the same problem, call customer service and ask for the consumer affairs office phone number in your area. I did (STL). The young lady stated that they are having some issues down there and I wasn't the only one with a problem from my area. She took my tracking # and sending an email to the hub. She did say that they are trying to fix the problem but wasn't sure how it began in the first place.

Merchandise ordered from Amazon on 12/6/13. USPS has listed package as delivered on 12/8/13. Called USPS on 12/10/13, spoke with "Imani", REDELIVERY scheduled for 12/12/13. On 12/12/13, Still NO DELIVERY. Contacted USPS and spoke with "Shaquilla", REDELIVERY rescheduled for 12/13/13. On 12/12/13, Amazon "Janine" was contacted, and placed a 2nd request for redelivery on 12/13/13 (**). There was no redelivery on 12/13/13. From 12/13/13-12/15/13, all of my emails except one was returned "sender's address rejected."

7707 Merrill Rd Jacksonville, FL - I went there today and was using the kiosk to get stamps. As I was reaching down to get my receipt I noticed someone reaching down to grab this. I looked up to see who it was and it was the manager of USPS. She put the receipt up against my chest and told me to have a nice day in a very rude tone while shaking her head. This is not the first issue I've had with this lady. I have come to find out that there has been a lot of complaints on this individual.

I purchased two shirts from a company in New York. They should have gotten to my house on Nov. 20th. They never came. I have gotten all my other packages from eBay in the mail. So I call the company and they tell me it's not their fault, but my post office. So I call the post office and I get no answer from them but to call consumer affairs. I call consumer affairs and open a case. A week goes by and I call them back. They tell me my case was resolved and that the courier said it was delivered Nov. 20th. I reassure them it was not delivered to my house because I am home all day, everyday and am awake very early in the morning.

I had some health problems a few years back and when I didn't pick up my mail from my mailbox, the carrier placed a note in the box that stated it appeared I had moved. (The same dogs were still in the yard?????) and they were stopping mail delivery until they had a forwarding address. Well it happened again. I had one of the dogs in my back yard for almost 2 years now and the second dog I have had since labor day (my previous dogs were old and crossed the rainbow bridge). I had a health emergency that made it difficult for me to do anything and did not think to call the Post Office to hold my mail even though I was home. I was unable to walk down to the group of locked boxes to retrieve my mail. I had people visiting and the sidewalks were cleared as well as the driveway. The stairs weren't cleared because everyone just entered through the garage. I felt well enough to check for mail today and low and behold, no mail.

Received a torn up package today that was sent from Germany. Several items were missing. They must have thrown that package around during transfers. They then put it in a different box and finished sending it. It was insured. Hopefully the sender will be able to get some money for the missing items. But after reading these complaints, I don't think it will go well...

December 27th, I sent a package (express international mail) expecting that the receiver can get it in the first part of December. In two weeks, thought they have got it, I checked the tracking. And what did I see? Big surprise! My package didn't even leave sort facility in Chicago! Then I tried to call customer service. I called few days, spending so much time on the phone and waiting for answer. Also I tried to find how to send them email. My God, it's just impossible! Why there is no option to send email or to file complaint online? They don't care about the customers. They get your money and sometimes they do their work, sometimes they don't. Finally they answered my call in just 40 minutes. The lady had a sleepy voice (do they sleep on the work?) and we filed a complaint. 3 days after, I still have no any news about my mail. Now I wanted to say something to EMS managers: I think it's very VERY shame to have this kind service as you offer! I guess you guys did everything to make customers have no success trying to get any REAL help from customer service, yes? Less complaints from customer - less problems for you.

Order was placed Dec 9, 2013 with Co. Magic Mobile Home Supply, Albuquerque NM. 1 Furnace blower motor. To be shipped via USPS - Global Express Guaranteed. I received via email from USPS 1 delivery notification, indicating package had left the Albuquerque sorting facility Dec 10, 2013. Having received no further notifications after that - I contacted USPS/FedEx on Dec 12, then again on Dec 13. I was told by the CSR with FEDEX that there was no record of FedEx having received the package; they had no record of the waybill number that was sent to me by the vendor via email. To their view the package does not exist in their system.

In the space of two weeks, 2 packages mailed to me have been either lost or stolen out of the U.S.P.S. facility at Opa-Locka, Florida despite the fact that each package had tracking numbers. The only tracking information updates given for the packages were that they have "departed" the Opa-Locka facility. One of the packages was supposed to have been a 2-Day Express Delivery. I filed an online inquiry via the U.S.P.S. website (which I have done on several occasion in the past) and have received not one reply. Even after finally reaching a "live" agent and getting a claim number for my complaint for the two lost/stolen packages at the Opa-Locka sorting facility, I have still heard nothing from the U.S.P.S.

I ordered a dress online and paid for priority delivery. I intended to wear the dress to my work holiday party. My dress was to arrive no later than 3 December 2013. By 4 December, it still was not delivered. I called and a very kind woman open a file for me. I was assigned Buford ** as my case worker. He was wonderful! He understood the urgency for me to receive my package and worked to locate it. He called me several times to provide status reports. It was clear my local post office was looking for the package because even our mail carrier asked my husband if my dress had arrived. Finally, on Friday morning, my package was rushed to my local post office. Buford call me to tell me it was in Lilburn and provided me a point of contact to see. Later in the day, Buford followed up with a call to ensure I had my dress. Everything ended well for me due to the exceptional customer service provided by Buford and many others. Buford deserves recognition for his efforts.

I ordered a package from an online company on 12/03/13, and to this date, I haven't received the package as of yet, the package was suppose to arrive at the Elizabeth, New Jersey post office location from the Jersey City, New jersey location. Apparently, one of the idiots at the Jersey City location put my product in the wrong bin, so now my package is out in California somewhere. I contacted the Postal service customer service several times, send emails to them, and even filed a complaint, and the only thing they can tell me is that the package is out in California....Hello!!!! How about calling these guys, calling the place out in California so they can reroute the package and send it back to me. They are the absolute worst, totally incompetent, and have no regard for their customers... The sooner they go out of business the better!!!

I'm so fed up. Our carrier won't deliver packages. I could go on and on about how horrid the USPS 77077 office is. He puts the Sorry We missed you in the box - only because I complained to the postmaster general that they weren't using them. But, the carrier makes no attempt to deliver. I watch, I'm home. Waiting for my package. I watch him leave without making any effort. He takes all packages into the apartment office which has no authorization to accept packages. Sometimes he takes things into them that would fit in the box, just to tick people off. They have conspired recently hiding packages from us, even hiding them from the postmaster general.

USPS is the worst mail service I've ever seen! No matter sending or receiving mail/package with service of Priority Mail 2-day, all of them reach in 5-6 days. If they can't do that in 2 days, don't make the promise. For International package, I used two times, but both of them reach the destination in 2-3 months! The staff told me it usually in two weeks! Once, my mail including items was opened and items were taken away for half of them. When I complained to USPS, they said it was the responsibility of the senders! Even if USPS is not a company organization, they could have been done way better!

I was supposed to have received certified mail on Dec. 6th. I was home, but the carrier claimed I wasn't and never left a notice that they tried to drop off my mail. The way I found out I missed the mail is when we tracked it Dec.6th in the evening. Today is the 9th and I still am getting the run around. I called the customer service for my area, explained my dilemma and he gave me an emergency code to give the supervisor to get my mail. I still didn't get my mail because supposedly it went out with the carrier for my Street. When I asked him today, he said he didn't have it. Hopefully tomorrow they will have my mail at the post office like their supervisor stated today during my uneventful visit.

On Friday, at 8:15 pm, I had a package tracked that showed was delivered to my home by the USPS. I had mail in my box for the day but no package. Again, the time showed 7:39 pm. At 7:00 pm, when we arrived home, we did not have any mail in our box at all, so after showing the package tracked, we checked the mailbox. I contacted the post office on Saturday and was informed at first that the package was delivered. When I explained to her the time, she stated, "Are you kidding?" The woman then verified the time and informed me that she didn't understand this. She called the carrier immediately while I was on the phone and asked her about the package and when she came back on the phone she states that the carrier said she delivered it.

I shipped 3 boxes Priority Express Mail to Indonesia on different dates. Oct 28, 31 and Dec 2013. On 2 boxes Tracking says processed through sort facility Miami, for 6 weeks!! The other box says arrived at sort facility Miami, meaning never been processed to be shipped! Called 800 number after put on hold 83 minutes, she suggest to open a claim, then 2 weeks later received a letter says box in Indonesia and never claimed by addressee? Isn't that postal office supposed to deliver to addressee?? We put a track on Posindonesia.com, that tracking number couldn't be found. So who is lying in here? 1 box definitely lost at sort facility. Miami, USPS admits it and asks to file a claim! Easy to say! SOMEBODY STOLE IT then have the company pay the loss! Sadly, found out that my other friends also shipped boxes which through sort facility Miami, totally 19 boxes all lost there, all were shipped between October, November 2013. Anybody out there, please, Please help... We need to stop this crime, it's embarrassing Government! We have to report this to upper management to investigate sort facility Miami!

I have been living in the same house for over a year. A little over a month ago, a manager for the USPS showed up at my door and informed me I would no longer be receiving mail because my dog barked at my window. He stated his carrier had VIDEOTAPED the dog barking and that I would need to move my mailbox. I explained that my house was a rental and that the landlord didn't want the mailbox moved. I also explained my dog was always contained inside my home and that she wasn't a threat.

Employed for 26 years and have MS in IT Project Mgmt. My current managers have less education and years of service. They became managers solely based on who they knew and not what they know. I am a minority working in a very hostile environment because I am considered an "outsider" despite my education and length of service. My current managers have subjected me to all and every hostile act because I have filed EEO complaints against them. Keep in mind that EEO is the only legal avenue we have. I recently wrote to ALL our postal managers about my case including the PMG... All I received is no more than lip service. I am at the point where all managers and all of HR personnel and executives are seeking ways to subject me to any type of punishment they can get away with. I even have resorted to take one of my cases to Civil court. I truly feel that I am in a battle against all of the Postal managements and none of them have ever reached out to me and wanted to hear my side of the story. I have no idea how much higher I should go if emails to the PMG did not get me any answers. I could use any type of help and it will be very appreciated.

A carrier at the US Postal Service in Miami, Florida is holding my mail because she does not want to walk from the street to my house. I don't have any fence, dog or blocking driveway. I went to the local Post office, a supervisor and manager came to my house, saw no obstacle. It has been a week since we have not received any mail, even junk mail. Thank you.

After going through an experience with my local USPS in zip code 99504, where they claimed to have delivered a package from a vendor but they did not, now the post office has delivered someone else's package to my address. It is an order of several books. This continues to happen and it is inexcusable that the post office doesn't bother to look at the delivery address on a package. I'll bet this package is listed as delivered in their system.

We moved here a year ago and the mail carrier would leave packages on the porch or open our truck and leave it in there. Heck one time, the lady even decided to let herself in my house without knocking and leave my mail inside because nobody heard her honk. A few months ago, she started to just sit out front of my house and lay on her horn. I complained because I am deaf in one ear and can’t hear certain tones and all this does is wake up my husband who works midnight shift. On Nov 1, I had enough of the horn blasting and called a complaint. I was told by the postmaster that his driver does not have to exit the car. I called the 1800 number and filed a complaint with them and was told that they never heard of drivers not being allowed to deliver mail to my door and with my disability, I would be accommodated.

USPS has lost 3 of 5 packages shipped in the same day. Paid for sig. confirmation - insurance and tracking - item was lost for 21 days and then left on a doorstep, refunded over $400 in 1 week. 1-800 number is a joke. The people are rude and not helpful at all. Called today - on hold for 37 minutes - was told that my package is sitting in the same city (for 6 days now) it was mailed from because I didn't ship expedited or priority. You insure package and they will come up with every excuse why you won't be able to collect the insurance money. USPS is The Biggest Fraud in the Country.

I'm having the same problem here. My package was initially sent about November 22 from Russia to California. It arrived in the United States on December the 1st. Using my tracking number, I can only track from December 1st to the 2nd. It is now the 4th and it hasn't moved from the Bethpage, New York sorting facility since then. It says It departed that facility, but shows nothing after. All these problems seem to be happening at the same time and same place (relatively). Could be a big issue the company is having. Still no excuse for such issues... I really hope I get my package soon, I've been waiting for a long time and paid a good amount of money for it to be lost like this... If it doesn't move within 3 days. I plan on filing a complaint.

I have had a very distressing time with USPS over the past couple of months. I order a fair amount through the catalog and eBay and never had a problem at that point in receiving my packages until October, 2013. The post office indicated on the website the order was delivered and I never received it... I called several times, ended up with Consumer Affairs, ended up filing a claim. Because I had never had a problem receiving any packages before, I never purchased insurance before, never had a reason to. First of all, my post office was slow about calling me back when I called two days after not receiving the package - by that time, the carrier didn't remember my package but said normal procedures would have been followed. The thing is I live in an area where the mailbox is not at the door or at the front of the house. The mail box is at a central location and you have to go with your key to get your mail (there are individual mail boxes for each address).

USPS has the worst service ever. If I were able to pick what service I wouldn't pick this one. Unfortunately when purchasing online this was the only option! I had a package that was suppose to be redelivered because the business was closed. I've scheduled a redeliver 3 times and still haven't received it. It's been 4 weeks and nothing. Calling USPS numbers (7 I was given) and none answer after 30-35 minutes, they put you on hold and then hang up. If they answer you, the workers don't even give you an answer. They just keep giving you numbers to call and a case number every time! I am very disappointed and tired of having to call and wait so long!!! USPS is the worst!

What a joke I will start out with. Worst part is when you call they could care less if you can get through and or talk to someone who speaks ENGLISH! Then you get "Sorry we are experiencing a high volume of calls right now." Well one thing is for sure USPS You guys are not getting that many calls of people telling you how great of a job you are doing, so that tells me this is NOT just happening to me.

USPS is HORRIBLE. They lost a $450 package of mine. I opened a claim a week ago and was told I'd receive a call back. Well, guess what? Still no call back. They escalate my claim to the local consumer affairs office who claims that they answer calls from 8 am to 4:25 pm Monday - Friday. Well, that's a lie too! I was on hold for almost 2 hours today and almost 2 hours yesterday trying to get a hold of somebody there! My package is insured and I want my $450 back NOW! I cannot wait for you people to get it together! SOMEONE HAS TO BE HELD RESPONSIBLE FOR THIS!!!!

My mom just had a very important birthday so I sent her a small gift and card to brighten that day even more. I sent it out internationally from northern Germany on October 29th, and I've tracked it only as far as the facility in New York. It arrived there on November 1st.

The USPS gives us 9 mins. to help a customer on the phone that waits for 40 mins. to talk to us. That's CUSTOMER CARE? We are told that we are spending too much time with customer. They're right. Some of us do care about our customer. Customers are right. We write up a case and looks like nothing is done with them. Now some packages do show up sooner or later. I am ashamed to work for this company. Sorry to all my upset customer.

Plain and simple, these guys are inept and have no pride in their workmanship. They have no accountability in their job and it shows by the complete lack of disregard for goods shipped with them everyday. For the MAJORITY of items I take delivery on at my home, I know that the shipping carton will be damaged and the contents subsequently damaged. A parcel delivered in good condition with the contents in the original ship condition is a rarity - an exception to the rule. The sooner these idiots go out of business the better. Tired of subsidizing stupidity and laziness. Don't bother trying to rectify - these guys are covered in Teflon.

I called USPS to open an investigation for stolen mail. I was unable to reach anyone at the Riverside Post Office on Chicago. The people at this post officer never answer their phone from my previous experience. I had to call USPS main office to file a complaint. I was told that a manager or supervisor would attempt to retrieve my package and would call me within a few days. I called back after 1 week to see why a manager never contacted me about this claim. I was not given an answer except that an email would be sent to a manager again, requesting for them to call me asap. I called after 1 month and again, no response, nothing.

I was waiting for a package on 11/11/2013. Postal worker rang my bell. I live in a multiple dwelling apartment with no elevators. I had to go down the stairs to get my parcel. When I got to the front door of the building, only a "sorry we missed you" notice was left. I am young and I rushed down to get my parcel, but the postal worker did not even wait for me. I rescheduled a re-delivery online twice and I still have not received my parcel. When I call to ask about my parcel, I get the run around. They could care less about anyone. I made a complaint through the USPS site and all I received through email was a link to a survey. Really? No explanation about my package. What is going on? No wonder the USPS is broke. They have lousy customer service and they have a bunch of lazy postal workers.

Letter was sorted thru NY and states so on Oct 16 2013. After that it disappeared, no one has any idea where the heck it went. Thank USPS you really do not give a crap. After several phone calls, all I got was "Yea, we will look for it." The only question I have is that it was registered so it would get here and it never did so what use is it to register it? We are getting a 3rd world mail system!!

I too went to change my address with the official usps. But somehow this site has the url that says something very close to that... I NEVER fall for this. But this place is good! As I submitted my third change of address for myself and my kids, I got an alert form my bank and realized that I was being charged $39.95 for each address change!!!!! When I can do it with the post office for $1 each. I was furious and called my bank. But since I did it with a debit card it may be more difficult to get my money. I also emailed the company three times and their email contact portion says that a rep will get right back to me and NO ONE DID! There is NO PHONE NUMBER for this company either. I will follow up with a complaint to the BBB and follow up on this ferociously. This is JUST WRONG. SHAME ON THEM!

I checked the status of a package I was waiting for. It said delivered to addressee. Well, not sure whose address (apt. number) they delivered it to but it sure wasn't mine. I even went to the office and they didn't receive a package either. If these carriers won't do their job right then go find another job. How hard is it to put a piece of mail or package in the correct mailbox?

I sent my best friend her baby shower gift in the mail since she lives in HI and I live in CA. After 3 days, the package had traveled a total of about 20 miles and then suddenly just dropped off the grid. Thank God I got insurance on the package or I'd be out a lot of money. I can't imagine if I had lost my insurance receipt, that little receipt is all that stands between me getting my money back or not. I think the post office is outdated, unorganized and unprofessional. My ex was a postal carrier and I've seen how they do business. I really should have taken that into account before shipping it, but the post office has the lowest shipping rates, now I see why. I will never be shipping with them again.

Let me preface this by stating our local postal service staff is doing the best she can. Notice I said SHE as in ONE person. The local post office services around 2500-3500 people not including a local prison. There is ONE person working in the post office and several rural carriers. The one person has to check in, sort mail, deliver it to the PO Boxes, wait on customers and clean the facility. They used to have three full time people and a part time custodian. If I have a lot of shipping to do and think she might be swamped, I call ahead and try to come in AFTER she gets everything sorted and put out.

I sent a package from Chicago to Miami in its original box. According to the tracking the address was not deliverable. Then it said the package would be returned to the sender if there is a return address. The postage was printed electronically so it's not like they couldn't read the handwriting. Now the package is stuck in Atlanta and will probably be auctioned off. There is nothing you can do, they get to keep your property and don't care to return it. They know it was scanned in at the Chicago post office so they could bring it back to Chicago and we can claim it. Instead they keep your property! Even after essentially stealing people's property they can't turn a profit!

So, we get packages delivered on a regular basis from UPS and Fedex with never a problem. I get a tracking confirmation for a small package from eBay saying delivered on Nov 2. Well, no package. Called the Bridgevile Post Office a couple days later to ask about it... They said they would call me back. NOPE! A few days later I called again... They said they would call me back. NOPE! A few days later I called again... the postmaster told me that the mailman was pretty sure he delivered the package on Nov 2. And there was nothing more they could do about it. During the second call, I also asked them why we were not receiving the weekly sale papers as well, and he said he would look into it... He didn't do that either.

I HAVE THE FOLLOWING PROBLEM BELOW: Tracking Number: ** in-transit (ALMOST 60 DAYS!!!!!!!). Product & Tracking Information Features: September 26, 2013 6:10 am - Processed Through Sort Facility, ISC NEW YORK NY(USPS). September 26, 2013 3:53 am - Processed at USPS Origin Sort Facility, JAMAICA, NY 11430. September 26, 2013 3:53 am - Arrived at Sort Facility, ISC NEW YORK NY(USPS). September 24, 2013 - Electronic Shipping Info Received. September 24, 2013 7:18 pm - Processed at USPS Origin Sort Facility, BETHPAGE, NY 11714. September 24, 2013 6:00 pm - Accepted at USPS Origin Sort Facility, HAUPPAUGE, NY 11788.

I work at a publishing company and the service provided by USPS this year has been HORRIBLE. Not that it was ever that much better in previous years. We distribute a weekly publication that has a pretty large reader-base nationwide. And this year, thanks to USPS closing over 500 facilities across the country, the delivery has just been pathetic. Our weekly issues that are mailed out first thing Monday morning are not arriving until the following THURSDAY, which is when they should be receiving the NEXT edition. Countless subscribers are also receiving all 4 issues for the month folded together at the end of the month. USPS can BURN IN A FIERY BANKRUPTCY for all I care. It's really what they're asking for. Reducing your service quality is NOT the way to recover from declining revenue. I have convinced over a hundred of our subscribers to switch over to our online digital format, and will continue to do so. Each customer switched over is around $15 less in annual revenue for the post office.

I bought this $1500.00 camera on eBay from a user in New York .The package was to be delivered in Somerville, Massachusetts, on the 5th of November 2013. The tracking information showed the package moving well until it reached the sorting facility in Boston. The package was scanned as leaving the facility on the 4th but it never arrived in Somerville. Today is the 11th and after countless calls and walk-ins to the post office, I still don't have an answer to where the package is. It can't be missing. The obvious answer here is stolen by either, someone who scanned it before leaving the sorting facility, the driver, or someone at the main Post office in Somerville who after receiving the package decided not to scan and enter the info.

I just moved to the US from Europe in September for my PhD and my parents sent via mail my personal belongings. By belongings I mean books that I have acquired and require for my studies (some antiques and really not replaceable), my winter clothes, other little stuff from home, and I think what hurts most of all the general love that was intended with the package as it was sent by my parents. It was gift wrapped...and in general sent as a gift, a care package from home.

On 10/22 I sent and paid for 2 letters to be delivered return receipt. I waited a week and called to inquire about the status because the website had delivery movement up to 10/23 with no confirmation of final delivery. A case number was assigned. I called customer service 11/2, 11/14, 11/5 and was told that no additional delivery information was available. The notes on the account state that someone from the USPS had called and got my message. No information could be attained about who made the call, where they called from or what time they called.

I had a package that scanned to our local post office as arrived and also scanned when it was sorted. It was out for delivery on 10/23/2103. I was to sign for the package and it was insured for over $200.00... The tracking number showed that my package was out for delivery and it never arrived. I contacted the postmaster to complain and nobody knew what happened to my package. The post office said they did not know who took it out for delivery which should have been known by address and route number 6 and somewhere between the package being out for delivery and my house, it VANISHED into thin air.