USPS Reviews

When I called customer service they told me that the delivery time of 2-3 days is only estimated, but according to the website and the signs in the post office domestic delivery is guaranteed in 2-3 business days, which means the latest it should have arrived was yesterday! Also I was informed they do not track every step of priority mail like they do express mail. If they don't provide the service, what are we paying for? Also, this is, in my opinion, false advertising. I have requested a full refund, and next time we are using Fed Ex. Word to the wise, don't mail your mortgage payoff, pay the extra for a wire transfer! At least you'll have peace of mind knowing that it's been received.

I went to the Pino Station post office to inquire about the whereabouts of my original letter and they told me to contact the Santa Fe Post Office at 505-438-1540. I spoke with Tonisha in Santa Fe on Monday, who told me that she would have to look into it and would call me the next day to update me on the status. I informed her that I was very concerned since the letter contained personal and confidential information. I didn't hear from her so I phoned her today, Wednesday. Tonisha told me that she has been very busy and didn't have time to look into it. She told me when she has the time, she will check. It has been over a month since I sent the original letter and no one seems to be willing to help me. Again, there is a risk of my personal information getting into the wrong hands. I would like this matter followed-up and the letter returned to me.

I receive packages almost weekly, so now I do not feel secure with my packages considering I may be receiving a.)a vindictive response or b.)the incompetence level of such a small branch. I am obviously not comfortable with any random stranger taking up warmly with the postal carrier in regard to my packages but am leery about making any other arrangements with them.

First thing Monday morning, I did just that, but was informed that the package actually arrived at 2:38PM and was therefore on time and no refund would be made. The postmaster in Bullard, TX told me that my customer was "clearly lying" and that the mail carriers do not lie because they "respect the integrity of the USPS". It is clear that the mail carrier pre-scanned the package to cover her butt.

When I've contacted the office there was one incidence where I luckily got a gentleman that was very professional and solution-oriented over the phone. Whenever you call and get who I believe is the manager of the location, she is the most unprofessional and nasty person. She is there obviously to make getting mail or resolving problems hard on consumers. She doesn't need to be in front of people or answer the phones. Maybe she needs to just sort instead. I never wish, or expect bad for anyone but if the post office is filled with more of this, it's not a shocker that people have opted for the convenience of online activities versus traditional mail services that may have a result in loss of revenue for the postal service. It's sad.

Since then, no mail has been delivered and Saturday the 29th of October, after confirming a package placed on her truck at 10:a m by a U.S.P.S. representative that same day, she shows up and my roommate and watched her walk by us and I asked her if we had any mail as well as a package for me, and she ignored us and kept walking. I am now required to go to the local Post office to pick up my package and any mail that she may have withheld. This also includes my roommate's mail. Can she legally do this? Does this constitute theft on her behalf? Please, this has gone on longer than it should have. Please take care of this as soon as possible.

Now NE Texas doesn't have any type of distribution center there is a big problem. Of course you people are government and our government couldn't care less about its people we all know that, but just in case this hits someone's desk who does care. Get with the program and fix the situation before others get a belly full and bring a class action on your total being.

The USPS keep saying, "There is nothing we can do." They're not offering any assistance. They're not willing to pay the return of the boxes back to USA. They only know how to make money off the people, even when it's their fault that they didn't deliver the boxes. They don't want to do anything to help me, What was my fault?

As a citizen, as a person, don't I have civil rights to ship my belongings that I need to use for my personal needs from one country to my country? Is this a mistake? I have to pay $300 in order to have my belongings released from Turkish post office. Total cost to me is more than $500. For what? A few of my teaching books, some of my students' gifts which have sentimental values; nothing illegal in it.

What kind of organization is this USPS? They are supposed to serve the normal citizen when they send or ship mail or goods. What a horrifying service this is. Who are we supposed to complain to? Who is going to listen? Who is going to offer help? I want to know. I am not going to stop here. I am going to fight until justice is served.

I've tracked down one of the boxes which has been sitting in NY for the last 3 months at the customs office. I kept calling all day and no one is answering, I'm just put me on automatic answering machine. Even though I left a message, my name and my phone number, my calls are not returned. They are not answering the phone either. What happened to the name of the USA, a service oriented culture? What's going on with this service? Is this a professional people service sector? What a bunch of ** is going on? I want an answer.

However, lately my magazines have been ripped, torn, bent, twisted, you name it. These aren't huge ones that don't fit. They are regular size, about the size of a sheet of paper. Yet, they appear to be just thrown in there. Also, I get letters in big envelopes that are clearly marked, "Do Not Bend", but it's folded in half and put in my mailbox. Yes, it won't fit otherwise, my mailbox isn't 10" deep. However, it can still be put in, standing up, without bending it. These are very important documents that are to be bent but this is being overlooked and it's highly unacceptable. I can't express how beyond angered I am when I find documents that cannot be replaced, sitting in my mailbox bent.

Now, the Saturday postman puts the mail in the box perfectly, even organized from small to large so it won't bend or rip anything. Everything is standing upright in the box, instead of laid on it's side (portrait). I don't know if the M-F postwoman is having a bad week or month, we've all had them. But this is just unacceptable for a mail carrier.

Now for some reason, my mail isn't making it and I don't try to say the address wasn’t correct because it was. I don't want to hear a bunch of bologna, I want the problem fixed. The sender needs to be reimbursed and the package should be sent out again for free. I’m not happy with this. We pay for priority for a certain reason.

To this day, October 26th 2011, the package has not been delivered to the party. I called the post office in Memphis and was told that, since my package was not priority or first class mail, it would be delivered whenever workers got around to it. The worker could not give me any idea as to when the package would be delivered. I am losing faith in the USPS.

Now, I do not believe it to be an unreasonable expectation on my part that a certified letter, going 2 blocks, not take 31 days to be delivered. Nor is it unreasonable to expect that when one receives a pink "Notice" slip to pick up said item, because it went "undelivered", should actually be there when I go to pick it up, and that the people at the post office not arbitrarily redeliver, without my request to do so, a letter I was expecting to recover. It clearly states on the pink "Notice" slip that if the item is not picked up or delivered within 15 days the item would be returned to me. As you can see, I mailed it on September 12, 2011 and got a pink "Notice" slip on October 11, 2011, a total of 29 days.

This would normally not be a problem (although disappointing), except that this particular letter is an evidence in a "Landlord Tenant" court case where timely notice is of the essence. Although the 31 days is regrettable, it is the actual handling of the situation with which I take issue. This letter should be in my hands now, yet it still isn't.

Also, when I asked for the name of the individual I dealt with, she refused to provide her full name. For identification she said her first name is Lisa and she is a middle-aged, African-American woman. Please note that Lisa would not give her full name after I told her it was for Consumer Affairs matter. Although, when I called the Mount Holly Post Office postmaster, I spoke with a gentleman by the name of Gus ** (**) who had no problem stating his name.

The mishandling of this piece of mail could, in all honesty, cause me to be evicted from my home, and lose my most precious housing assistance from HUD. If I may suggest, if I had the letter I could just present it to the court and that would be that. But since I don't have it, I do not think it is unreasonable to request a letter, on Post Office stationary, from the Post Master in charge of the Mount Holly, NJ PO explaining what happened and why it took so long for a certified letter to be delivered. As long as it is on PO stationary and sent through the mail it should be accepted in court. I would also like to find out whether it is USPS policy to refuse giving one's full name regarding Consumer Affairs matters.

Thank you for your kind services. I would like a response to my requests as expeditiously as possible, please. It is illogical if the USPS has a policy of not giving out full names and then asking for one on a complaint form, or not applying it to all USPS personnel.

When I got in touch with the Turkish post office, they can't do anything about it and said that the USPS should not charge for the refund. I've been going crazy in between to parties and none of them is doing anything to help me. My personal belongings are sitting at the JFK custom and Turkish post office. What is this? Why is USPS so negligent and they didn't deliver the boxes in the first place?

There is a management office in my apartment complex where the boxes are delivered and then we got a notification in our P.O. box that we have a parcel delivered to be picked up. None of these were applied. They just claimed that no one claimed the boxes and they shipped them back. What a shame to you USPS. What a shame to you. This is so called gov sector to help with mail???

I called Mr. ** many times and said I was still having a problem about receiving my mail. It is also very difficult to reach this post office. The phone is mostly unanswered and many times, they pick up the phone when it rings and put it off the hook for hours at a time. Mr. ** told me that my carrier Mary Ann is responsible for me receiving my mail and she is the one that puts everything together to premium forward. The problem is that when my carrier is out sick or on vacation, it appears that the post office is closed as far as me receiving my mail. I sat down with the Postmaster from the Brigantine Post Office, and Mr. Carmen **, along with Gina, were outstanding.

Mr. Carmen told me that the problem is when I set up the premium forwarding, they forgot to cancel the regular forwarding and that is why I was still getting my mail pieces at a time with yellow stickers on them. In my presence on 9-27-11, he called Mr. ** at my post office and they discussed the problem. He also told Mr. ** that as of today 9-27-11, he was to stop the premium forwarding. Today is 10-25-11, and I noticed lately that I have been receiving very double bills, which is most unusual since I pay my bills as soon as they come in. I called the Brigantine post office this morning at ** and spoke with Gina and she told me that she is still receiving mail for me and has a whole stack of mail that she is mailing out priority today to me.

Thank God, someone has a clue at the Brigantine Post office; if not for Postmaster Carmen ** and Gina, I would have never known what was the problem. I would have thought that when Carmen called Mr. ** to tell him that when the premium forwarding was set up, they forgot to cancel the temporary forwarding that would have corrected it but again, like many other times, we have no follow up on the part of Mr. **. Also, why should my carrier bear all the responsibility? Are there no other employees in the post office like mail clerks that are supposed to be doing this? Why do I have to hear that my mail person is off? It sounds to me like they close when she is not at work. Can you believe that after they received a call to stop forwarding any mail as of 9-27-11 from the Brigantine Post Master, it is a whole month later and they are still forwarding my mail?

Should I not be able to rely on my post office? Is there anyone that follows up? Were so many calls to Mr. ** along with complaints to the USPO 800 number enough? My carrier knew that my mail was forwarded and I also received mail at home. So let me summarize. Apparently, they never stopped the original forwarding like they were supposed to, never correctly did the premium forwarding, and to boot, I still got mail at home.

I stopped all forwarding on 9-27-11 in person at the Brigantine post office and sat there while Post Master Carmen ** personally called Mr. **. I even originally set up the premium forwarding at the Brigantine post office, even though you are supposed to set it up at my home post office. They went out of their way for me and called the Brooklyn Post office to tell them that they were taking care of this for me. As of today, one month after, I stopped all forwarding, and there is still mail for me at the Brigantine post office. Should the post office choose to get involved? My first request is to try and get through to them and see how the phone is unanswered and off the hook for hours at a time.

Thank God for the Brigantine Post Office. It sounds like we need some better management at the Ryder St. Post office, along with some re-training and something new called follow-up, and instead of closing, what do we do when the person that is supposed to complete this task is not here?

This time, I did not insure but that's no reason for your goons to not care! Oh, that's right, they displayed the same total disregard for all property! Which is why from now on, the US postal abuse system will be my last point of service for anything other than a letter. At least, you can be trusted for letters, but read the writing on the wall as that market dries up. If you don't excel in the alternatives, your attitude will become your demise like so many other American businesses. The point of shipping a package is not so I can capitalize on the insurance and end up with a disappointed recipient. The point of insurance is to cover occasional damage due to unintentional mishaps outside your control, not to cover for apathetic handlers who simply don't care and deflect accountability. I expect my package to be delivered in good condition, other carriers can do it, so could you if your associates made an effort! I'll use someone who cares!

Okay, 2 days go by and I call again. The case number did not exist and as a matter of fact there was no record of me calling the first time. Still they could tell me nothing except that I have to wait another two business days. Did I mention they said the delivery is not guaranteed? Why would I ship a package with the post office if it's not guaranteed that it will get delivered? If I pay for it then it should be guaranteed. Needless to say they boxes are just floating somewhere in California. I am a custom shoe designer; one pair was for a 15th wedding anniversary that has since past and the other pair is for a 25th birthday party that is this weekend. I now have to come out of my pocket with lot of money to remake both pair of shoes and reship them on my dime as well, while another pair has to be rushed this week.

First, I find it unbelievable that we pay for insurance for a package and have it delivered completely destroyed. First of all, I can't believe that a carrier would even deliver the package in the shape it was in. Then having to fight to get our money back and shifting the blame on the consumer, and never taking responsibility for your lack of care. I'm only left fighting for myself and getting nothing but rude and unprofessionalism from your entire company, business or whatever you call this. I wonder, "is this working for you?" I guess this is why you guys are having to close many office. After the way we have been treated by your business in the last year, we are filing a complaint with the BBB and talking to lawyers. I think more people should, if they are able to do the same. Maybe this will wake them up. I don't know, but something needs to happen.

"Please forward my mail," or, "Why won't you forward my mail?"

Is this legal or even ethical? This carrier is a trouble-maker and we think is using this because of this year's mayoral election and he supports the opposition!

Now, I ordered some stuff over the internet. They shipped out with priority mail; the seller sent out on October 17th and the expected date of delivery is October 20th 2011. Until now, October 21st, when I track my packed, it's still nowhere near me (and it's priority mail). I have another package with expected delivery today and with priority mail also, but the tracking is not show up anything; there's no update at all.

I'm very frustrated since I was waiting for this item over a month for it to be available. This is my worst experience ever.

I called express mail center in JFK and this guy said that he could not locate my box and label may have fall off, so gave me a number to call mail recovery center.I called there. They told me to call consumer affair to do parcel search request in South Florida. I also was told to go to local mail office just in case it was there. Everyone I have talked in USPS has told me to go somewhere else and no one wants to take responsibility.

I just want to know where my box is, or whether package has been lost so I can file claim.

I will not support the postal service outside of what is absolutely necessary. I would rather pay a higher price to UPS or FedEx; at least there is some accountability. Who is the post office accountable to? They do not deserve another price increase for sub-par service and for having no accountability.

Three weeks later, according to the customs number, it hasn't crossed into Canada. Of course it hasn't been delivered. When I called to inquire and complain, I was told that there was no recourse and I should just hope that it will eventually be delivered. By putting the contents on the outside, I should have just put "steal me" on there as obviously some postal employee has stolen the package because they know there is no kind of control, no investigation, no responsibility on the part of the post office. They should be thoroughly ashamed of running an operation like this. Do not send anything valuable in the US mail; they are rife with thieves and incompetents.

To further my rant on this, I asked to speak to a postal inspector for my area and the "customer care specialist" told me that he could put me through. I said, "That would be okay but please also give me the number as I have dealt with this kind of organization before." To fulfill every stereotype of bureaucracy when the line was answered, they said that the office was closed for the day, and informed me to call during business hours and then automatically hung up. Your tax dollars at work.

To top it off, my wife applied and paid for a VA driver's license at the DMV and they are required to mail the license rather than give it to you in person. I find this odd since in NJ they give it to you over the counter. As a result, the VA DMV has sent the license 3 times so far, and each time, it has been sent back to the DMV.

My wife cannot drive and has no state ID since her temporary license is expired and when we went to the local DMV (Chesterfield, VA off of Hull Street Rd.), the manager said that USPS implemented a new mail routing system which was implemented by a 3rd party vendor. She was clueless as to who the vendor is and said other people are experiencing similar issues. It's frustrating because she has no solutions or care to find out what the problem is just like every other USPS worker. She said she'd contact the other post offices to make sure mail is delivered, but that just isn't good enough as she's done nothing. If stealing mail is a federal offense, this is pretty much the same things as the USPS is withholding important time sensitive documents that belong to people living at the right addresses.

I have also not received auto insurance cards that are required to drive my car. Additionally, however, I only get junk mail from credit card companies and other sleazy solicitors and was told by the USPS that these people somehow use a different address database and so it gets delivered properly.

We are at our wits end and nobody is fixing this. Like some others on this post, our local delivery people swear that they are giving us all of our mail. It seems that the new routing system never reaches a human hand until it gets sent back to the sender. If we get pulled over by the police or require identification, we are screwed even though it isn't our fault. Is there an alternative to USPS? Is there a class action lawsuit or anything to fix this disaster?

A snap shot of our conversation and abrupt termination of conversation when I poised legitimate questions: Please wait for a site operator to respond. You are now chatting with 'Ethel' Your Issue ID for this chat is ** Ethel: Hello, how may I help you? B: Hello. The above order was sent to my post office to a PO Box. The post office is now telling me that they have lost the package that was delivered and scanned by them on October 15th. I need to know what can be done. The post office thinks someone might have returned it, but they never scanned it as returned.

Ethel: Please wait while I check that for you. B: The situation is more complicated as I have someone flying in on Saturday to pick up the unit and get some training with my company. B: I cannot refund his ticket to reschedule the training. Ethel: Is this your shipping address? Ethel: P.O. Box ** Ethel: ** Ethel: US B: Yes Ethel: Thank you. Ethel: One moment please. Ethel: Your item was delivered at 10:37 am on October 15, 2011 in **. B: To the post office, but they never put it in my P.O. Box. That is my point. They cannot find the package Ethel: Alright. Ethel: I am transferring you to one of our top 10% agents as rated by our customers. Please hold while I transfer you.

Please wait while I transfer the chat to the best suited site operator. You are now chatting with 'Daphne' Your Issue ID for this chat is ** Daphne: Hi, this is Ms. Daphne. I will be assisting you today. Please hold while I review your previous conversations. B: Thank you. Daphne: One moment please. B: Are you still there? Daphne: I will be right with you. Daphne: Thank you for waiting, I need to send a report to the higher department so that they can check on this and track the package. Can I have the email address you can be contacted please? B: ** Daphne: Thank you for waiting. I'll be with you in just a moment.

B: However the package is lost and the post office has verified it as missing. So, I am not sure what tracking you can do. If you enter the tracking number for a search it says arrived at Anna Maria Post office, but then nothing else (i.e. released, signed or anything). They admitted they cannot find it. I need a unit in my hands by Saturday as I am flying an employee in to get his training and set up his home office. I cannot get a refund on the airline ticket to reschedule the meeting, so I need a resolution in putting a unit in my hands by Saturday Daphne: I will add that on the report. Please wait for their response email regarding this issue. We appreciate your patience on this. Thank you.

B: So that's it?B: I also ordered 2 other units and I have yet to get confirmation on those orders that I placed online. What is their status? Daphne: Yes, B as they are the only one that can reprocess or replace a magicjack plus order in case the package is not tracked. B: So will they (whoever that person is) reply to me soon, 1 hour, 4 hours, 24 hours? Daphne: I cannot give you the time frame on that B but I will make sure this will be in high priority note to be resolved. Daphne: Is there anything else I may help you with today? B: Yes, as stated above I ordered 2 other magic jack plus units (besides this one) and provided my cc number online but never received an order confirmation on them or shipment information. Can you please check on that?

Daphne: Have you used the same name and email address on the order? B: Address yes, email no, as I am having the units sent to me for programming set up. B: And then I train the person and provide them with the unit along with a phone, etc. B: For their home office Daphne: May I know the name you used to place the order and the email address please? B: It would have been my name. One is** B: The other I believe was** Daphne: Let me check. Daphne: Thank you for waiting. B: Yep. Daphne: As I checked in here, the order that was placed under the email ** did not go through. K23: Killed Excessive Orders in 5 minutes. Daphne: Try placing a different order.

B: Why would you do that? Do you guys understand that companies and individuals are counting on the fact that when we execute an order request and that if something is wrong that you would contact me or us? B: You need to get the MJPlus in stores as it is clear to me that your system cannot process orders correctly. Do you plan to sell them? This is all very frustrating to me. I hope you forward this comment to "them" too. Daphne: Email has been sent to ** for this matter B: I am in his email now and nothing was ever sent. Daphne: I'm sorry for the delay. I'll be right with you. Daphne: And there are no orders found for email **

B: Well, I am going to assume it was also terminated by your system as I placed the orders one after another. I will just call in my order request and file a complaint with Federal Trade Commission about how your company handles its business. Daphne: We respect your decision B. B: Thanks and I will eagerly await my high priority response to my lost unit. Daphne: Is there anything else I may help you with today? B: No, I am not sure you helped with anything. B: Did you?Daphne: I believe that I have already provided you all the information needed. I will have to end this conversation now. If you will have any other concerns in the future, please do not hesitate to chat us back. We are always here to assist you. Thank you.

So, bottom line: I never got a reply; I never found my ordered unit; and still have an employee with no home office set up (phone). I am trying to get a refund for the lost shipment and I am completely frustrated with the lack of real customer services. I almost thought that the first person was a bot and picking up on key words. The second one, seemed to take forever to reply to a simple reread or answer questions timely. That entire exchange took 40 minutes with most of the time idle waiting for a reply.

This is the worst experience I have ever had with the post office or any other company. I just want my stamps from the post office in a package the post officehas sent and the post office can't find it. You can see why this is very frustrating. I am in a business in which I mail out postcards to earn extra money. I had to order the stamps because my local post office said so. So now here we are, days later and still nobody knows where my package is.

You guys have got me between a rock and a hard place and the only person that will pay a price for this is me. What price am I paying, this is the end of the year, and mid-November is when mail order takes a dip. Me not getting my stamps is putting me behind schedule and will cost me money. I have the names, the postcards, but no stamps. So as you can see I will be the only person affected by this situation.

I have made several attempts to resolve this matter by contacting 1800-222-1811 and 1800-275-8777, usps.com, ** & ** . I have been given **, **and **. No one with the USPS has given me any tangible help or information concerning the location of my package or why it has not been delivered.

I have asked for further information for claim/inquiry/investigation forms from Flushing Facility and the Mail Recovery Center. Every contact has passed the buck and has given me the run around. The USPS employees have actually stated, "the matter is really out of our hands" or "we don't have the actual forms, information or phone numbers. " This package had the delivery and return address clearly and correctly displayed for mailing purposes.

I was shocked that I was talked to that way. I was told he'd call back when he talks to the postmaster. That was 10 days ago. I am a customer and don't appreciate being talked to that way. Everyone complains about him and this includes the ten different delivery persons we have had in the last 2 years. He is a rude person and he is one of the reasons the post office is going out of business. I want this rectified.

At my building we used to have a mail person that would use every effort to get the package to its destination. While there may be times an apartment # or full name was missing it would be the mail person who would ask the front desk about the person's name on the package and, if that person was still living in the building and expecting a package, thus being able to do this delivery or to leave the package at the front desk for said person.

Every person who is about to receive a package in my building always tells the staff at front desk to be on look out for it. We have two staff persons at any given time at our front desk; how hard can it be if a shipper missed the apartment number for the delivery person to just ask the front desk. It’s on the mail person’s way in and on the way out of the building. The mail person passes by and already delivers mail to the front desk for other staff people within the building. I really hope that the USPS comes to a full close and ends up being a failed part of American History in our children's school books. I never use them however there are still shippers that do and they often are reluctant to use a better shipper than USPS. So long USPS, I know your days are numbered and boy will I be glad when you are history.

Then, once we began actually receiving mail, she actually chose which days she would stop and pick up any outgoing mail. This has happened three times. The first two, I complained on USPS.com. The post master promptly replied that he had spoken to the carrier and told her she had to check each day for the flag to be up. The third time, she didn't pick up outgoing mail. I figured why even bother. It will be the same song and dance. Also, I frequently order items online and ship packages to my family out of state and try to use USPS in order to save jobs and help our economy. Up until this past week, she was bringing any large packages to the house and leaving them close to our garage or on the front porch. I guess that exhausted her because we have had 2 packages this week where she is too lazy to bring them to the house. And she leaves a note for pick up in the box.

Normal working people aren't able to go to the post office and pick up packages. I thought that was one reason of having a box at home. I guess some people do not care if they have a job. If it was up to me, this post office would be under consideration for closure. Why stay open when they do not provide reliable services anyway? As for me, all of my packages will be sent to my former neighbor's home 20 minutes away where I know the carrier is awesome and takes his job seriously. By the way, UPS and FedEx have been awesome since we moved! If only they could give the Ranson post office some customer service tips.

Well, I was surprised to find out that they don't provide tape to customers. I had to buy some tape from their wall of stuff. Are you kidding me? I found out from a colleague that uses the Simi Valley USPS store get complimentary tape when needed. Apparently, the Monterey Park store has a policy that prohibits their employees from giving complimentary tape to its customers. So, I purchased a medium flat rate box and put my box and card inside. I also bought some tape and instructed the USPS customer service rep to GIVE some to any customer requiring just a little tape. I'll write this off on my taxes but will likely use UPS or FedEx next time I need to send a package. This is absolutely ridiculous that the USPS at Monterey Park will not provide this simplest level of customer service.

Upon my return, my neighbor had collected two grocery bags of mail from my mail box over the 17 day period of the request. I was lucky I had asked him to check my box. The reason I did so was because a friend had told me his hold mail request had failed.

Over many decades, service and attitudes have really deteriorated. I remember when mail could be delivered with a drawing. I have personally experienced rude employees especially at locations that have a high Negro work force. Of course, not all have an ax to grind. I've had my mail misdelivered many times and stuff lost especially since labor problems. I now mail less and will avoid the USPS as prices increase. The more you increase rates and provide less service, the less business the USPS will get.

We usually get numerous checks in the mail daily, in addition to our regular correspondence. This year, we have had thousands and thousands (we found checks - including one for $25,000 - today at the wrong address again) of dollars paid to us, but they have been delivered incorrectly to another address and sat there until someone discovered it accidentally or until we realize that we better check down the road where she takes our mail so often. This is affecting our cash flow. We are beating people up on the phone for not having paid us when in fact they have paid us, but our mail carrier has taken it somewhere else. It is causing us to receive time-sensitive (government) correspondence past the time when we should've responded.

Please do something to help since we have been getting nowhere with our post office this last year and a half. We have contacted them and spoken to the carrier over and over and over again, to no avail. This is no way for us to operate a business, and we cannot constantly run down the street trying to find our mail. Please help.

All honest, hardworking, middle-class, legal citizens/taxpayers out there, feel good you have contributed to such a fine organization. Someone please send this to the USPS Post Master or Inspector General or "Owner" if there is such a person. They're lucky I don't run the show.

Two years later, we have had misplaced school credit card, several packages for our teachers that was delivered to Heritage, PSAT package that was misplaced - someone found it later in the central part of the building.

The only schools in the building now are Heritage and REACH! Partnership School. Since Heritage is A-B side can they have either 2801 (only) or 2801-A100 on their building and can we have 2801- C100 since we have the C-D wing? This is not how business should be handled. My question to you is, how do we go about getting an address for the school? This is becoming an issue because it hinders the students learning environment.

I walk into the section of the Post Office where the clerks were located. I noticed there was one customer receiving help by the postal clerk and I was the only one in line. I watch the clerk as "he help" the lady fill out the form to re-open her postal office box (according to here she did not receive a notice that her box was up for renewal). 15 minutes went by and the lady was still there filling out the form, neither did the clerk as her to step aside so he can wait on me. After 15 minutes, finally the lady left. Then the clerk waiting on me, I told him that my PO Box key is not working. He asked me to wait then he walked away. Upon his return, he said that my PO Box was closed because I did not pay for the PO Box. I told him that I was just here 2 weeks ago too and my keys worked and I got my mail out.

There was no PO Box renewal in my box. He told me (very sarcastically), "That is funny. I never hear a complaint about someone did not receive their renewal notice. I told him that I know they usually give 2 notices. I did not receive any of the notices. I felt he was pretty much telling me that I was lying. Ignoring his insults, I still asked him what I should do. He said well you can re-open the box just like that customer that left did. I told him okay. Then as I was filling out the paper work, a customer came in and the clerk asked me to step aside. I told him it was not fair that I had to step aside while the previous customer he helped (and spend 15 minutes helping) did not have to step aside. So, the customer (who was the only customer behind me) said to the clerk that she did not mind waiting because she believe everyone deserves fair treatment.

The clerk got angry and threatens to call the police on me while walking to get the Postmaster. During this time, I filled out the paper work and by the time the postmaster came to the front. I was already done with my paper work. The postmaster told me to stand in the back of the customer that was standing in back on me. I thought that was rude and unfair. I told him that I will step aside just like the clerk asked even thought I am done with my paperwork. I explained to the postmaster that I felt like my "civil rights" were invaded because of the unfair treatment that I received from the clerk. The postmaster said that they are going to deny my service. I was so angry.

I believe that my civil rights were invaded by the clerk and the postmaster. As God is my witness, I never received a renewal notice about my PO Box. I am angry because the clerk called me a liar. I am angry because I was not treated like the previous customer. Something has to be done about this or I will consult my attorney on this issue.

You all should look at the video tape that was taped by the camera. You all will see and hear what the Clerk said and done and also the Postmaster. I will be waiting for a response from you all with a solution. In the meantime, I will be consulting my Attorney.

I contacted the Amissville post office and was told that it didn't happen there and after the mail leaves there, it goes to Dulles, VA. My daughter-in-law contacted the Berryville post office and was told it didn't happen there. She also spoke to her postman and he said that he didn't remember the envelope, though if the damage was done by a sorter machine, the envelope would have been torn. It was obvious that someone deliberately opened the envelope and resealed it with tape.

I told her that I contacted the post office about our move in April of this year (it is now October). She cuts me off and says, "No, they put the wrong suite on here. You weren't going to get this. They need a sign or something on the other suite." I asked her that if someone sends it to the wrong suite address, how is that my fault, exactly? She then told me that we had to tell somebody or we won't get our packages, although we do indeed get packages everyday. I informed her that I have told all the appropriate persons in order to have the correct address on everything. This went on for minutes. I don't think she needed to turn something that would take only a few seconds into minutes.

Was she implying that basically, I should call everyone - which I would have no way of knowing - that would ever want to send my office something to tell them not to put the wrong suite number on the mail? Maybe she should just take her hostility out on the person who incorrectly sent a package with the wrong suite number. Either way, being loud and talking nonsense doesn't work with me. I don't know who it might work with, but it doesn't with me. She should just "Return to Sender" - there's a whole song about it.

I mailed a package on October 6, 2011 at 2:26:01 pm from Los Angeles, California headed to ** Coral Gables, Florida. Mailing this packages cost me $22 because I added the return receipt along with insuring it. Today October 16, when it still hadn't arrived I tried to track it via USPS.com without any luck. I continued to call (800)ASK USPS but as always they were rude, unprofessional, sarcastically apologetic and weren't able to provide me with any information. I'm still in utter disbelief. How is it possible that I pay extra to ship a large priority flat rate box and its untraceable.

I headed to the Post Office and they told me that it was delivered on the 10th to a ** Doral, FL 33122 to a company called Aeropost. This was disturbing, principally because it was delivered to the wrong address. Not only is this location a business not a residence but the zip code is 33134, not 33122. And on top of the discrepancies, the deliveryman instead of bringing it back with him or even confirming it was indeed at the correct address proceeded to leave a package at a wrong location without as much as a hesitation.

This package was insured for over $200. Any ** would know that it's because it's of high value and importance. But the clear lack of attention demonstrates the insecure manner in which USPS conducts business. How is it that a package with more security and tracking is given less attention than junk mail/ads from super markets.

Now no one any where can help me locate this package. This is completely unacceptable and I need this package located and delivered to the correct person. It's your responsibility to clean up the messes your employees make. I have filed complaints before and have never received a call back or any form of response. This is the 2nd time it has happened in less than two weeks. I expect a prompt response with a solution.

We taxpayers pay this octogenarian $70,000 plus how much to be postmaster. And to top it all off, the postal trailer is located on her property. Taxpayers are paying rent, too. God bless America.

They send me mail to the right address, but the town needs to read North Wilkesboro, or when Wilkesboro gets it, they will send it back. The zip code and everything else is right, but they refuse to do their job. It is "Democrat against Republican" type of thing that separated Wilkesboro from North Wilkesboro, and Wilkesboro would throw mail in the trash before they send it to North Wilkesboro. They would send it back to Statesville or whereever it goes to before it gets to Wilkesboro, and make them deal with the mail. If the place they send it to can see why, they would send the mail to North Wilkesboro and not Wilkesboro.

This mail system is very stupid, and all of it can be sent back for simple things like they refuse to do their jobs. If you don't have a return address, that stamp don't mean a thing because it will stay in your mail box until you dot every "i". If someone was to put an N in front of Wilkesboro, then the mail will be delivered.

I would like to report this childish problem with the mail system and get everyone replaced if they refuse to do their job. I would do the job if they wouldn't. I can sit and drive a mail truck around sticking stuff in the mail boxes, and I will sit in a chair to sort the mail. I would do a good job, and with the lack of jobs, they should worry about keeping their job, because there are thousands who would replace them. The worst part of it is the two post offices are only 2 blocks away from each other, and nobody knows where the line is that separates the two.

Quite recently, I was having my diploma sent from my school. I made sure she put the P.O. box number on it because I knew there would be a problem with the post lady if it didn't have it. I live in Illinois, the diploma was sent from Missouri. It's been two weeks and I still haven't received my very important document to send to a company to be hired for a job. Meanwhile, I received a letter from Florida and the date it was sent out was three days prior. I'm almost at the point that I want to take the USPS to court for creating such a problem with me getting hired for a decent job, because the lady at the post office gets her kicks and giggles at sending our stuff back to sender. I hope with all my being that our office gets closed when they make the cuts. It is extremely inconvenient and stressful to have such a messed up system.

Two months of mail is missing, and there is no resolution. The postmaster said he cannot do anything via phone, because he cannot access any information. Meanwhile, my mail is still going to the wrong city.

We've also had a lot of problems with many international packages that we've shipped having items missing from their package when the customer receives the package. The only thing we can figure out is that they are being stolen when going through customs. We've had so many problems that I could write a book explaining them all. Long story short, we don't get the service that we should get from USPS and are considering other shipping options.

On October 12, 2011, I was told there wasn't anything USPS could do. I have the original CP72 Form with the post office stamp, along with the receipt showing the CP72 Form tracking number. How do I get the USPS to pay on a lost package?

I have had very important bills opened or damaged and returned in the past such as my mortgage payment. Or even my outgoing bills not picked up and left in my box. I have even had my identity stolen and have had to change my checking account number several times. The city of Huntington Beach and the post office has been picking on me ever since I bought my house there in 2004 for what I believe is my name and racial profiling. So much so that I am selling my house.

Not receiving my item has put a serious stress on my family. We have small children. Due to not receiving my item we have been without hot water at our home. My item: tankless hot water heater for home.

This is unacceptable for the postal service to take it upon themselves to quit delivering the mail. We have complained and the Somerville postmaster said, "Good luck in trying to change it!". I can not believe this, actually she said if the people didn't move their mail boxes in which is a half mile away, they would throw our mail on the ground. I told my neighbors to let them through the mail on the ground and see what happens. Well after 2 weeks of holding our mail, several ran up a half mile away and put mailboxes up.

I want to know why after 35 years of delivery that we are not getting our mail in Ward Community. I had medicine that set up at Somerville, Alabama postal service for 3 days. This is an unacceptable behavior! I've had to go and rent a box to which I was forced to do, I believe that is against my Constitutional rights! I'm going to our congressman if this is not taken care of. I don't believe that we as Americans should be forced into paying for a rental box, when we have had the mail delivered to us for almost 40 years, especially without notice. Please look into this matter.

I then said I would like to have these other 8 letters mailed and sent, and see if they weigh over 1oz . She took one put it on the scale and said it couldn't go first-class as it's non-machinable then she called over one of her employees. This employee picked it up and looked at her and said, "Yes, that's non-machinable and can't go first class". I picked it up and said that it's got a piece of felt in it and all are bendable and less than a quarter inch thick. And that they have mailed thousands of these for me every day for the past 3 years and now all the sudden they can't be mailed first class. Judy then said I was just lucky before and that's why she charged me extra today. I then took my mail to the Jonesboro Il Post Office, gave them the mail and said what happened at Anna, IL Post Office. The clerk then ran some, through her official slot and said there's nothing wrong with any of these and they could go first-class and all them weighed between .60 and .79 oz. She then wrote on my receipt that they were all machinable and signed her name Amy **.

By Tuesday, I realized that there was a problem as the Express mail items did not show a scan and neither did any of the other items. I went to my local post office on Milton Road in Durham, NC on Wednesday to report this matter and ask for help. The manager, at first, just wanted me to go away, when she realized that I had already called in the Express mails at the 800 number the night before, she softened her tone of voice towards me and told me they would look into it. But at no point did anybody feel a sense of urgency about this matter. I called the postmaster twice, not much help, called consumer affairs, no help there either. It seems like everybody just wants to sweep the issue under the rug. I have written a formal letter of complaint to the postmaster general. Still waiting to hear back, but not holding my breath.

Since the man on the phone wouldn't even give me his last name and wouldn't offer any kind of regret or apology, I actually went down there. I was met with the same disregard as on the phone, only this time it was worse. Please give that person a warning. It's just not right. He kept telling me, "I don't know you. Just use "Rick the supervisor." There were other humiliating smirks but I have never had such a negative experience in my 50 plus years before, and I used to work in the postal service.

The postal service needs a GPS tracking system for their trucks. This is so sad when we have to write something like this in 2011. Mail should be perfect, we've been doing it almost forever.

This is very serious to me; now I have to find another way to pay my bills.

(1) I mailed a bill payment on Tuesday, July 13, 2011 at post office in Reidsville (inside) to County Ed Fed Credit Union (Visa Office) in Philadelphia, PA. They say they never received payment and my South Georgia Bank records confirm same.

(2) I mailed a bill payment on Wednesday, September 14, 2011 at post office in Reidsville (inside) to Chatham Radiologist Office in Atlanta, GA. They say they never received payment and my South Georgia Bank records confirm same.

(3) I mailed a bill payment on Wednesday, October 1, 2011 at post office in Lyons to Walmart/GEMB Office in Atlanta, GA. They never posted payment and my County Educators Account records confirm same.

(4) My husband Charles also mailed a payment to AT&T for a cell phone bill and his phone was cut off before he realized his payment was never received.

I am submitting this to our local newspaper also.

The incidents are innumerable these last 11 years but this concerns you and USPS. The carrier became my friend. Her AA husband, jobless and no license, worked for me (yard work). I was like a member of her family, (her words). I did not date, drink, smoke, had one granddaughter here who was friends with her only girl, Sara. They had a sort of Appalachian life style, which we did not care about or criticize. She loved working in her dad's garden, messing with the wildlife, indoors and out, horses and woods. She loved her parents and her children, though told them I would not come or expose my grandchild to their obscene and disrespectful behavior to the grandparents, Lisa, my mail carrier did it to her parents. I said nothing to her. The children respected me, my wishes and all was well.

One day, since she was here for long periods of time, gossiping and passing private information on other patrons, I give her a warm lunch on cold days, cool things on hot days. She was reported by Kelly ** who had been down the street waiting for her mail. Roberta, the then postmistress, told her. Lisa went after her and she gave me the names of people Kelly was catering from her home without a license and using a place in Rockford as a front. I would not do it and my hell began.

Four years of lost mail, tampering, installed security to prove it. When I did, since I had to refile 7 years IRS income tax, she returned letters with signature required. She did many more things to me but never once did I tell her a word. I have all the communications I had with **. Not one threat. The reason I have not had mail since the 11th of Aug.

I am 67, am not supposed to drive and was criminally attacked by her friend Gerry **. I am permanently handicapped and they want me to go get my mail elsewhere. My lot is half an acre and at times I need to back my van to get my mail. I have video, pictures and letters to prove all the Federal laws she broke, and when I showed her some of the proof she came up with "I threatened her, she is so stressed.”

Both Lisa ** and her family come from quite a family, half my age, twice my size. ** half my age and three times my size so I would not even try to go head on with what one and all call Peter Built trucks. I do not believe in violence. I talked to a CIA friend who told me if the county has never helped me, go to the news, or file a civil suit. That is how OJ was done in. I have tunnel vision, or had, about the Justice System doing its job but to no avail. It is not a good time to be a Mexican, born in Texas or not. The only resolution I see is going to see the Attorney General or Lisa ** with my crime book. The CIA told me I should have been around them when I was young and for rating the lowest! I have been sending pictures, letters and evidence to USPS for months. To no avail. They ask ** to investigate. I tell them it’s "like asking the fox to check the mayhem in the chicken coop". She is the problem and her friendship and or nepotism with **. This needs to be resolved!

I will and cannot drive on 7 Norco’s or when I can't take more than 15 steps, especially when I do some yard work, that from all the medical bills cannot bring someone to do it. And I love doing it myself. I can't trust others, like Dave, Lisa's lover, father of her 5 kids, who mowed half my plants and trees and anything he could not see in his state. This will be the last time I try to resolve this without a scandal. If I have to buy a newspaper page on my own and report her indiscretions and the fact of all she spreads and still does on her route; the mixed mail, constant and her petty behavior and using information from mail to hurt patrons on her route. Thank you.

USPS sent me a response letter dated Sept. 30, 2011 explaining that I had to present the letter that they wrote me explaining what to do to complete the process along with what evidence they needed. I provided the proof of insurance and evidence of value. I took it to a local USPS mailing center as instructed in the letter that I received and wound up going to 4 different post offices before I could get anyone to help me with my problem or to even remotely understand what I wanted them to do. I was just doing what USPS instructed me to do and I was doing this to get the item inspected so that my claim would move on a little quicker.

Every time I went to a post office, I was instructed each time that there wasn't anyone at these places that could or would handle my claim problems until the last post office that I went to and even then, what they said was not true. I started off by going to the closest place to where I live and that is located in Fogelsville, PA but the supervisor was out undergoing surgery as they claimed and no one would help me there. Then, they sent me off to another location which was Wescosville, according to my address. They said that no one knew how to do the claims there and that I was at the wrong location for that type of transaction. They told me that I should have gone the to the 1000 Postal Road location in the first place because all of those post offices were not the main location for the Lehigh Valley mail and that the branches that served us were for more local transactions.

The place I went to was located across from the Lehigh Valley Airport in PA. When I got there, the person I spoke to told me that the person who handles the claims left a week ago and that he retired. They didn't know how to help me that day and no one there could help me again. Was that because the position hadn't been filled yet? I got so frustrated and I just took the bad laptop to an Allentown location that I know located on Hamilton Street. At the time, there were two supervisors who came to help me with my needs. One person who inspected my item said that it was not working and the other informed me that I had to go back to the 1000 Postal Rd. location I went to before. They explained to me what to do with the paperwork and they asked me to give them another day so that they could handle my case with someone who knew what to do. She taught me how to file the claim properly, so I got all of my paperwork in order. When I went back today to verify all of this information with them, the secretary answered the bell and then told me that I could have come at a better time in the day and that people were on lunch, so they had no one to serve my needs or any of the other customers. This was the only time that I could do this and I was told that any time during business hours was fine with the claims service.

I had already driven around the Lehigh Valley trying to resolve these issues the day before and it should have been taken care of at the first stop without all of this extra running around. I went in hoping to get closer to getting my claim money to replace my damages and they took my laptop. The seller put extra special software and data on the hard drive for me, so now I have no way of getting the data back. I was promised with the sale of the computer when I bought it. The person from the post office inspected it yesterday and she said that I must have an independent computer repair center diagnose my problems for proof paying them $20 to have that looked at. When I went back the second day to the USPS customer service, they were not too pleasant and helpful with my issues. This was at 1000 Postal Rd. in Allentown. I even provided them with extra information to make the claim go as smoothly as possible. I figured that too much info was better than none. When I was at the Hamilton Street location, they said that I could retain my laptop for personal data until the claim was settled completely and I would have to wait for my compensation before I could get the data backed up. The process that helps save the data off the hard drive is a very expensive one and a very time consuming task, so I was hoping to keep the laptop and get the data off in time before I was compensated.

The supervisors already looked at this laptop at the post office for inspection yesterday. Why did they have to take it away from me today and then keep it stored in a shelf somewhere? None of the paperwork says that I must submit the object in question but only for inspection to deem whether it is damaged or not nor did the original letter from the claim request. So here I am out of a lot of money. $450 for the computer and $26 in shipping charges. There was also $5 in insurance coverage, not to mention I had to pay an additional $20 to have my laptop tested by a local business, along with all the time that I spent driving around and all the gas I wasted to find someone to help me with this issue!

I am still waiting for a reply from the USPS. To date, I have no idea what is happening. The status online says, "In progress."

This PO also has hardly no hours, making it almost impossible for anyone to get to the stupid place to do anything either. The manager never wants to be helpful or allow us to fill out any papers either.

Thus far, package delivery for me has been 50% since living in the Brookhollow zone, strongly hinting at inappropriate behavior. When asking the staff why small packages are not left in parcel boxes rather than forcing me to take time off work to come in to pick it up, I was told they don't leave packages with the apartment complex office. Note, I didn't ask about the office, I asked about the USPS parcel boxes. Then, I am told they will look into it. It's been 6 months between the first report and the last one. Apparently, no one at Brookhollow cares. The worst post office I've ever dealt with.

Well, I suppose going over the heads of the manager who called me and the mail carrier was seen as emasculating, so the postman is now folding hardcover books and cramming mail into the tiny metal box at my apartment complex. With the lost packages and the damaged book, I'm out like $80 now. I had tried to go through the channels. I work in customer service, but if needs arise, I can be as juvenile and petty. Coffee, flea medicine, a book, and now, I'm in junior high all over again - fun stuff. The postmaster has been helpful, so it's not a straight kick in the balls, at least.

I have called the post office and I have written emails. What is the problem? I followed the right procedures, and now, my family and I have to suffer. I received a call from an old neighbor stating that there is a stack of mail in my old mailbox at **, but why? I changed my address!

It may have only been a $1.00 to change our address, but when you are unemployed, it means a whole lot! I would appreciate it if the carrier would please collect all of our mail from ** and deliver it all to our new address at **. Calling the post office was a waste of time. They were nasty; no one wanted to help me. I spoke to two different people. I got hung up on twice, and they seriously lack professionalism!

It's a ** shame that people have to go through this just to get some help! Please straighten out this situation. Thank you!

I understand that the residential areas can be delivered late, but it does not seem right that our business and those next to us are the only businesses in the commercial district to be cut out of the rest of the businesses in town. Meanwhile, you are delivering on Saturday to the business (through the mail slot) when no one is here. Where is the sense in that? No business needs the weekend delivery, but we do need timely weekday delivery. This is a simple fix that the local post office (all of whom are great) knows how to fix. Some bureaucrat who sits at a computer made this decision.

Worried about the location of my package, I take a screenshot of the tracking information as well as my Windows clock before going down to the post office to inquire. A very apathetic lady checks my tracking number and tells me that it may not have actually been out for delivery because, and I quote, "That's just something we do, but maybe you'll get your package tomorrow."

Today is October 6th, and at 8 am this morning, I check the tracking information of my package. Much to my shock, it says, "Delivered - 10:11 am" on October 5th. What the **l? For good measure, I take a screenshot of this tracking information in the same manner.

I wait until the mail arrives today, and nothing. I'm irritated at this point, so I print out the screenshots and head back down to the post office with them. I speak to the supervisor at the Customer Service counter and explain my problem. He seems nice enough at first, and tells me to hold on while he checks on it. He comes back and tells me that he's going to investigate it, but he'd like to ask me some questions. I answer them and write down my name and mailing address.

I ask the supervisor why the tracking information is marked as "Delivered" yesterday, when it wasn't delivered at all. He immediately gets defensive and in a condescending manner explains how the tracking system works. His explanation still didn't answer my question though. I explain that it still doesn't make sense how something could be marked as "Delivered" if it wasn't.

Seeing as my package is likely gone/stolen/whatever, I ask him what my options are. As I purchased the item over Ebay and paid with Paypal, he tells me that I should go after the seller and get my money back. I explain that the seller didn't do anything wrong and shouldn't be punished because USPS lost the package. He gets more defensive at this point.

He asks me if it was insured, knowing full well that the answer is no. I respond as such, and he says that they aren't responsible then. This made me a little mad, so I ask him, "So you're not responsible and do not care if the mail safely reaches its destination?" He doesn't answer, so I repeat myself. He tells me that they aren't responsible unless it's insured. Gee, doesn't this sound like a loophole for mail-theft; anything not insured is fair-game.

I tell him that if I don't get my package, I'd like to file a claim because it's ridiculous that I'm out the $75 I paid and the package, when clearly something on their end is the problem. He gets upset with me about wanting to file a claim and insists I go after the seller through Ebay and/or Paypal. I explain again how it's not the seller's fault; it's the fault of USPS, period. He remarks that he hasn't even been allowed to do his investigation yet. Fair enough, but I explain that I'm just exploring my options. He slides the 'Window Closed' sign between us on the counter. I look at it, then back at him, and I say, "So that's how it is, huh? Good day, then," before walking out.

First off, I apologize for the long read, but I really needed to explain the situation and get it out there. Personally, I can't believe the kind of unprofessional attitude I received on both times that I went into the post office. And frankly, after the exchange the supervisor and I had, I can't expect he'll really do anything about it now. However, I refuse to lie down and take this, but I'm at a loss on what I can actually do. It's a Federal organization, so it would require taking it to Federal Court. I don't have that much money to begin with, so I certainly can't go paying a lawyer to fight this for me. The idea of just accepting a loss of $75 as well as the loss of the package because of the shady business practices of USPS is just unacceptable to me.

I won't make Ebay/Paypal punish the seller because he hasn't done a thing wrong. He shipped it out Priority Mail and provided me with a tracking number. Once that package was in the hands of USPS, I can't rightfully blame him.

I opened a complaint ticket with USPS to investigate and locate the mail. When I called them again after a few days to follow up the ticket, I was told that the ticket is closed with comment that the mails are being delivered to the forwarding address. This is not true. USPS, from its own tracking status, knows that it was wrongly delivered at the old address. I have opened another complaint ticket now.

On Monday 10/3/2011, he said he would look into my issue and call me back by end of business on Monday. He did not follow up with the promised phone call. Today 10/6/2011, he again took all necessary information and promised me a return phone call this morning. It is now 2:00 pm and surprise, no follow-up phone call from Jim. Jim is not taking my mail issues seriously. I am fed up with the USPS lack of service and concern with my mail delivery. They are not helping me at all and I consider this an annoying and serious issue. Please help me to get this issue resolved immediately, as I need this error corrected and my mail delivered/forwarded promptly.

I have all the documentations for all the packages and the address is the same as I mentioned. I have paid $1501.44 for the packages, to be delivered on October 5th and right now, I have nothing and I lost money. Who's going to pay for this? The sender did his job correctly, it is not his fault nor mine. Personally, I'm not gonna pay anything else for the packages, so I expect that USPS to do their job and read the dates correctly and to deliver all my packages in SC as soon as possible.

On all the papers, specified was my cell phone number, and nobody called me to let me know anything. I actually found out from the company from China that the express company EMS delivered the goods, but we were not there to sign for it and all this sounded very strange to me and I started doing some research. I need to be rewarded or something for this mistake, which is USPS's mistake. My store is empty, and because of this I don't have any sales, which is that I'm losing more money. At least make sure that the other four packages are going to the right address.

After waiting several months and not hearing anything from the IRS, I finally started calling around for answers. I kept getting the runaround. And no one could give me any straight answers as to the whereabouts of my return. When I finally did get some answers, it was explained to me that the return was filed late, and that I was no longer entitled to that refund. I said, "Bologna" took the necessary steps to recruit the Taxpayer Advocate. That was a long and arduous process, but they finally came on board. After waiting several weeks, the IRS finally pulled my return from the archives with a copy of the postmarked envelope. It was postmarked on April 22, 2010!

I told the Advocate that it was impossible and that I wanted a copy of the postmark sent over to me right away. Before I hung up the phone with the Advocate, I asked her for the number to the certified letter that was at the top of the page. She read it back to me and I raced to my laptop to input the information under the USPS.com track and confirm section. When I entered the number to the certified letter, it stated that the return was received at the IRS office in Fresno, CA on April 18, 2010! Can someone please explain to me how in the hell this could happen? I want to know what moron hand canceled my return with the wrong postmark date! As it stands, the Taxpayer Advocate is determining whether they can take further action at this point.

I am absolutely livid! I can't believe that someone could have been so careless as to have put in the wrong numbers on that ** hand stamp on such an important date! I don't even know for sure if that's what happened. But I'm only brainstorming based on my own experiences working for that organization for 11 years. I want to know if anyone else experienced such a problem. And if they did, what was their recourse? Is it possible to sue the post office? I have a home in foreclosure. That money was supposed to go towards saving my house as a back up plan in case the loan modification wasn't approved. But now, I don't even have that. I'm so frustrated. It's stupidity like this that inspired me to leave the post office. Their machines are faulty. The managers don't give a ** about customer service. And the clerks and carriers that do go the extra mile are harassed and given letters of warning for not following postal procedures.

Then on 9/14, the new house was bought. Mail forwarding request filed in person at Millbrae PO. I waited 2 weeks and still, no mail came. On 9/29, I went to PO to speak to a supervisor. I was told to call Burlingame facility. I called on 9/29, 10/3 and 10/4, supervisors there still could not tell me where all my mails went. All my mails were going in circles and never got to my house. By now, I have not had my mails for 4.5 weeks and not getting time-sensitive mails nor my car registration sticker. I'm so frustrated, that by going in person and calling, nobody at the post office was willing to help and nobody there cares. It's worse than being in a third world country. Thanks to the internet and technology, at least much business can be done without having to deal with such incompetent government agency.

Again, no any addresses, no any stamps, no any info. First of all, how did it happened? Does the mailman supposed to know what he is doing? How can he pick mail (3 envelopes) without any info? Second, you know that to stop a check, the bank charges $30.00-$50.00. Who will reimburse me these charges? As of today, after the mailman brought my envelope with my HOA check to the post office, the check without any address what will be next? Will I receive my check back? If yes, when? Who will be responsible for that? How can we avoid these problems in the future? Thank you very much in advance. Irina

The goods which were sent to me were damaged. Someone in USPS is checking private mail. This is a total outrage!

Since USPS delivered the last frames with no problem, I decided to ship through them again. I wrapped the frame in about six inches of bubble wrap, wrapped it in packaging paper, and wrote "FRAGILE" all over the package. I then took it to my local post office to ship. I was asked if anything in the package was breakable. I answered that yes, it was glass. Remember, it has "FRAGILE" written all over it. I paid around $12 to ship a $10 frame, but it was what my uncle wanted so I did it. When asked if I wanted insurance, I thought about the safe frames hanging in my uncle's house that USPS delivered, so I answered "No". Again, it is a $10 frame that is costing me $12 to ship, why should I pay for insurance when I know that they have delivered a similar package before safely? My uncle received his gift today, October 4. He sent me photos of the damage. The glass is completely shattered, the frame itself was cracked, and the entire piece that covers the back of the frame was destroyed. It looked like somebody jumped up and down on it, and then dropped it off of a building. So now my uncle has no gift, that I so far have spent $32 on. I called USPS customer service, and was told that nothing could be done since I didn't buy insurance for a $10 frame. Then I was told that when you buy a car, you buy insurance, it is the same thing. No, if I buy a car, and entrust it into your care, then your insurance is responsible.

This is just ridiculous. I just tried to call customer service again to speak to a different representative. I was never connected to a person, after 23 minutes of waiting on hold I finally hung up. I did my job of packaging the gift safely to ensure it arrived in the same condition that I sent it in. If it was just a crack in the glass, then okay, I can deal with that, but the damage was so severe that there was apparently an ignorant person handling the package that doesn't know the meaning of the word fragile. So now I get to send my uncle a new frame. So the $10 frame will now cost me about $75 by the time this is all over with. I will never use USPS to ship packages again. I will have to pay extra for UPS just to ensure my gifts arrive to family members safely.

Please deport the Mexicans in the illegal basement studio and send the Gypsy people back wherever they are from.

I called customer service. The only advice they gave is that if I don't get it by the 6th, I will need to call back and open an investigation. What good is that? My item is needed now. They had nothing to offer in forms of help, just a quick response from someone who sounded like they were an ancient robot reading a script. And that was all. So now, I have to wait 2 more days to open an investigation and wait for that to start. And there is still no time frame for my item. The items I ordered are unique. And you can't just purchase another one while waiting, because you won't get the same thing as you originally ordered. So now, I have a deadline for an order and the USPS has a human robot tell me that it is my only option.

When I said that this was priority mail and the website shows "expected by" Oct. 3rd, their response is: "That isn't guaranteed. That is only on the express mail". So, what does priority mean then? And why even bother showing dates when my average is 3 out of 4 in not having the USPS do what thy promise? If they figure that they are doing poorly, why not make all others do poorly as well? I guess the federal government should look internally to why the economy is doing poorly, because it starts with them. Having a start up is difficult enough, let alone using a service that advertises "through rain, sleet, and snow". But that only applies to when they actually feel like doing it. Stick with UPS or FedEx. You might pay a little higher, but they are more reliable and do a lot more to help, unlike this useless system.

Not only was the package not delivered by noon, but it was not delivered to the intended recipient and was delivered to the wrong address. It was not signed for and a note on the tracking number says that waiver of signature was exercised at this time.

Fortunately, the intended recipient found a package in her driveway that also had the wrong address on it. She guessed that the packaged were switched and drove to that address. She arrived at an apartment building where one witness said that he saw the package, but did not sign for it, and put it on the stairs guessing it was for the girls upstairs. When my sister, who is the intended recipient, interviewed the girl upstairs, she said that she never saw the package then changed her story and said she may have seen on the back stairs.

The package was never signed for, delivered to the wrong address and is now completely missing. What are my rights?

The last two, and most important packages, never arrived. It has been over a year now of me calling and complaining and trying to locate my packages. The USPS has given me the total runaround saying that I did not have a tracking number so therefore they can do nothing for me. Yet, they said that they did search for my packages. I had over $400 in shoes and clothes and a brand new microwave, never opened, still inside the box. It was stamped as fragile.

I still dream about my shoes. I really need my microwave as well. I moved here with only clothes strapped to the top of my van and a computer, my children’s computer, inside. I feel it is unfair that I still have no packages. The packages were shipped from Columbus, MS to Olivehurst, CA.

Today, my son-in-law was parked just a few feet from the box and the mailman saw that he was about to leave, and just drove right by. My son-in-law left and went up the street asking the mailman if he was going to go back and deliver our mail to which he said he would. Naturally, he lied as we never saw him again. We actually had mail that needed to get picked up too. This mailman is terrible and should be fired. He is incapable of giving good service. How can we get this person assigned to another route? Our mailman before this guy would have never acted this way. He was great. This guy is just lazy and does not care about service.

The customer service agents on the 800 number are especially incompetent and after spending 20 minutes each day on hold to speak to obnoxious supervisors, it's clear that USPS is not here to help the very public's services. I received an orange slip on Friday, September 23, 2011, regarding a package that had arrived for me stating it needed delivery confirmation (article number **). However, delivery confirmation and signature required are two very different things. I called Monday to arrange a redelivery and it never arrived on Tuesday. I called to place a complaint because of it not arriving Tuesday and explained that it wasn't the first or even second time this has happened. I placed yet another redelivery for it to be redelivered Wednesday, September 28, 2011 and still nothing.

After personally speaking to the woman placing mail in the mail slots of the building, she suggested I once again call USPS. I then continued to hand her the orange slip with my signature and a note written on which I took a picture of as proof. I then continued to once again call USPS (at 11:24AM), only to be disrespected and told that they couldn't help me. When I asked to speak to a supervisor, the phone call dropped. I called again at 11:27 and held yet again for 20 minutes to speak to a supervisor, only to be transferred 3 times before actually getting to one. The second time, they didn't take complaints. Side note: I've called twice since speaking to the worst supervisor and asked random agents how I would go about placing a complaint and they all said they could take it.

When the USPS supervisor finally got on the line, Jared refused to give me any additional information aside from his name. I answered the obvious name, address, phone number questions but he didn't really allow me to go forth with my complaint. When I asked for an explanation regarding why my package was still not here or what protocol was to be taken, he said he did not know and that he would be opening a case number (**) which he could also not tell me about because he simply didn't know what would be happening and kept repeating that statement because it was the truth. I apologized for having bothered him while he worked. Clearly, talking to a person missing a package trying to make a complaint wasn't part of his job at the USPS nor was helping in any way or having any sympathy towards the frustrated person still unclear as to where my package is.

Coincidentally, the same person who mailed this lost package also mailed article number: ** that also had a delivery confirmation. This package, however, was left in a slot where I retrieved it from with the key that was placed in my mailbox, the very next day. So I am unclear as to how and who decides what package to leave in the building and which not to when they have the same exact service. This whole situation is unacceptable and should never happen. Because I know it will continue to happen, the very least your employees can do is respect the very people who they are inconveniencing and while they may get people freaking out, they can pretend to sympathize with these people because guess what? That's what customer service is!

This may not be changing the lives of USPS employees because, clearly, no one cares how they hackle the public but it is changing the lives of the people who depend on them to do their jobs! Over the past 4 days, not one person has been able to tell me where my package is. Every time I do a redelivery or make yet another complaint, when I call the next day, they can't seem to find information on the case numbers I provided them with or have system issues but can not transfer me to someone who might be able to help me. Seriously, who do we complain to?

I tracked my package through UPS and it's scheduled to be delivered on 10/05/2011. I see in the news about the US Postal Office facing shutdown. I believe it's not because we don't use the service. I think it's because they don't give the basic service to the public. My local post office has very bad customer service and I don't feel that they care for their jobs.

I took the damaged package, which contained over $100 in merchandise, to the post office the following Monday morning. The acting manager "Reagan" stated that I would definitely get reimbursed for the items. It's because this particular delivery person had been specifically instructed not to leave packages if they were too big to fit in the mailbox. She retained the shoes and placed them in the safe at this location. She stated that the employee responsible would be held accountable to reimburse my company and that the funds would be withheld from her next paycheck. I have followed up with the post office for over 6 weeks. They informed me today that the employee responsible quit, and that I would not get reimbursed for the damaged items. I was told by an acting manager of the USPS that I would be reimbursed on several occasions. Now, the new postmaster "Victor" stated that I will not get reimbursed for the damaged items.

I called the Post Master yesterday morning, gave my information and he said that he'd call me back within the hour with instructions. He never called back, so I tried him at 2:00 pm and left a voicemail. I've waited until 4:55 pm today to get a phone call from someone, but nothing.

I called back and asked for him. I was transferred, he answered, said hello but quickly put me on hold and then it was disconnected. I didn't think I'd have to file a police accident report involving the USPS, but why can't anyone get back to me? I'm already upset because I own a gray market vehicle. It was specially imported from Switzerland (1 of 6 that have been imported in all of North America), and I get it serviced at a specialty garage all the way up in Sacramento.

Can someone please get back to me?

Is it flying over the ocean for three weeks? When I called to ask, the woman on the phone was rude. She said, "Sometimes we find the packages, sometimes we don't."

I'll never use USPS again. Their customer service skills are nonexistent. I will use the other carriers like FedEx and UPS from now on.

This caused me a big aggravation because it was a buyer's purchase from eBay. Buyers now can sometimes be very unreasonable as I had to deal with negative feedback, complaints to eBay. And I paid shipping for something that was never shipped to its full destination. I also complained to the US Postal Service 1800 USPS number the day I received it back. They said that consumer affairs would get back to me. I thought it would be within 48 hours, but I have not been contacted. Can you please advise and get back to me on this? I should at least be refunded as I do this full time. And I paid $15 for a service that was never rendered. It is absolutely wrong and absolutely unsatisfactory. Thank you.

I have complained to the US Postal Service but they said, "Too bad, so sad." The US post office has no requirement to come get the mail, so never leave anything out if you are going to be away from your home for a while because outgoing mail is there for the pickings when it comes to mail theft.

It's been almost a month and I have not gotten the card. I called the bank, the card was returned to sender two weeks ago. This is so frustrating, these mail issues. All sender have to correct address, I have verified and verified over and over again. When I speak to the mail man, he looks at me like I am crazy.

I filed a complaint: ** and waited for a response/the package. I then filed a complaint: ** and waited, no response. I spoke to the complaint department on or around the 18th and was told that I should get a call back from the post office. Instead, I got an email. I called the Post Office listed in the email and asked that my package be delivered. The person answering the phone said I had to call back before 9:00AM the next day. That afternoon, I ran into Carrier #54: T. ** who promised to help me find the package. She searched for the package and could not locate it. She came to my door the next day and helped me track that the package was being sent back to the vendor six days after I filed the complaint, and 14 days after I went to the post office to pick it up.

I think they returned the package in retaliation for my filing the complaints on them not performing their duties. The lost packages and non-delivery only occur when T. ** (Carrier# 54) is not on duty. ** always ensures the delivery of every single parcel with a smile. No matter when I see her, she is genuinely happy and interested in knowing how my day went. I have seen her interact with other tenants where I reside in the UCLA Graduate Housing complex and her personable demeanor is unwaivering with every single tenant. It has gotten to the point that I now pray whenever I'm expecting a package that ** will deliver that day so that it will not get lost in the abyss.

The alternate carriers refuse to even take the packages out of the office. ** ensures delivery and always says "Have a Nice Day" when she hands it to you. She needs to be recognized for her professional commitment to her job. Whenever I tell her that I did not get a package when she was off, she will hunt it down and bring it to me. That means she is the only one who delivers the packages that should have been delivered by the carrier(s) before her on her days off. This is unfair, unprofessional and a bad reflection on the United States Post Office/Overland Branch/Palms Station.

I called the post office in Goliad, but the postmaster there is taking the side of the mail carrier and won't even listen to me. She went so far as to say I would need to move the box back to it's regular location or have our mail delivered to the P. O. box location (we have 2 mailboxes) but the one in town is only for bill statements etc, because we don't check that mail often (only about 2 to 4 times month).

I have been complaining about this and I need something to be done right now. This mail carrier can not take it upon his own self to be sorting other people's mail. Isn't this considered a felony or something, when the mail is not addressed to him? He can not keep withholding our mail and packages. Please look into this and if at all possible, investigate what is terribly wrong with our mail carrier called Robert ** from Charco.

Mrs, **, TX

I have a problem every single time I send out a parcel or receive one. This has been going on for two years. Yesterday, I asked carrier ** about a parcel that was handed off from UPS. And when it got into the postal service system, it was MIA. My box was on time. He practically pushed past me, filled all the letter box, and other large parcels. Then, he lied to me to say that my package wasn't there and I pointed that it was right on top. I felt totally justified telling him that the reason why the postal service is going to lose 2/3's of their workforce is his leading example of dis-service.

Their tracking services are also horrible (UPS and FedEx). You can follow a package almost to the GPS coordinates. I sent a priority mail package on September 7th, and it did not leave Nashville sorting until Sept 12th! I was totally ripped off by this company who sent me a PPD label.

It was a sea of red tail lights ahead of me with his driving cutting other drivers off to move from lane to lane! The traffic was heavy since this was a Friday night and there was nowhere to go and move out of the way for this jerk. I lost him until 35W North and Hwy 10 West where he again moved across three lanes of traffic and cut off several drivers to make the Hwy 10 West exit. This driver has no business driving, let alone represent USPS. The speeds had to be around 80mph in a 55 MPH, 60 MPH and 70 MPH speed zone. If I could have caught his tired **, I would have beat the piss out of him on the spot! He should be fired and his driving for USPS should be terminated now.

It is now 9/23/11 and the package is nowhere to be seen. I have called the local office in St. Louis to ask if they have, by chance, seen the package, only to be told they are not open and to call back at 9:00 AM. On my second call, I told them I didn't want to call back and that I want to speak to the carrier for that route. I was told that she was the supervisor and what could she do for me. When I told her my problem, she told me she would leave a note for the carrier.

At no time have they asked my name and phone number to contact me. It looks like I am going to have to refund the purchase price of the purse and not only be out the $65, but I also don't have the purse that was shipped. And the USPS wonders why they are having financial problems. I definitely won't be using them again. It's either UPS or FedEx for me.

Today, September 23, still no update in the system on tracking this envelope. Case # ** on 9/19 and 9/21 shows as still investigating. The same on 9/23, which was still investigating. I was told to call the local office and it’s on permanent busy. And consumer affairs does not answer.

Where do I go from here? It's apparent many people just don’t give a care anymore... No wonder USPS is going bankrupt!

Another time, I came in with several boxes going internationally. A lazy employee who was just standing behind the counter leaning on a desk smirked and told me that maybe I should have used UPS. Bud, I would love to use UPS and only UPS. UPS employees actually smile and do their jobs. Sorry for bothering you while you are on the clock, supposed to be doing your job. But it isn't pleasant for me to come visit you lazy, good for nothing, lazy people at the post office, either. There is only one person at the Algonquin post office who does his job and is a fine employee. His name is Ivan and everyone else should be fired and replaced except for Ivan.

When we send to Canada packages that weigh an ounce, it is literally a 50-50 chance for them to be delivered. I have had so many customers call and complain that they never received their mail a month after it was shipped. When we sent packages to Hawaii, our customers became nervous because it was over 3 weeks and they still have not received their packages. The estimated time on the USPS website states that it would take 6 to 10 days for priority mail. So, when I contacted customer service I was given some garbage about how it actually takes a longer time than stated on their own website for delivery. Great!

We use about $1000 every week on USPS postage. I am making an effort to not use USPS from now on. I have started using UPS for packages weighing 1 lb (waste of money but I'd rather not deal with the trash at the post office anymore). On more than one occasion, I have been sent back to the office by a post office employee. This is a waste of my time and gas. Why did I get sent back? Because the customs forms were in the wrong envelope on the box. They were not glued onto the box so I don't know why I was sent back to change the clear envelope from a UPS one to a USPS one. Why did they not supply it for me so that I could have peeled off the UPS one and put on a USPS there? I don't care if the world falls apart if USPS goes under. I will still clap my hands and rejoice that all the a** working for USPS are now unemployed.

The envelope was torn on the bottom, so it obviously had damaged the card.

I had even taken this directly to the Darien Post Office to be mailed and told the clerk that it was a musical card and whether it would be okay and safe and she said yes.

I'm very disappointed and mad that I spent this amount of money (and extra postage for it to be delivered) and it got there damaged. This shouldn't have happened!

Very unhappy!

This is a long walk for someone disabled. Plus I just lost four pieces of mail from this supposedly "tamper proof" mailbox. May we please have our mount baker mailbox returned? Or may we please have one closer to this residential area? It would be much appreciated.