USPS Reviews

During the past 2 months, l had 2 "lost" packages. These 2 "lost" packages very strangely disappeared shortly after a delivery notice was put in my box by the mail carrier. The NOTICE was delivered but not the package. What was the post office reply to these problems? l received a email from the MANAGER of my local Brooklyn New York post office (PRATT STATION POST OFFICE) where these problems happened that "Our responsibility for the mail ends when it is delivered." Well, this response is great if the mail is delivered TO THE INTENDED PERSON. This response is pure B.S. if the mail is lost or stolen! The USPS appears to be run by nothing but idiots and thieves!

Package mailed via USPS Priority Mail and Insured has been shuffled from one DC to another without any attempt to contact the sender. It is 5 days overdue from the date of projected delivery. The package was sent from one location in Los Angeles to another in Los Angeles. This does not happen with FedEx or UPS when the package has a tracking number and the sender's contact info. Most employees that I have contact with during issues such as this are indifferent and don't feel they owe us any customer service after money has changed hands and the USPS is most proficient at the game of passing the buck. It is rare, but occasionally you find someone who owns up to their responsibility to the customer and makes an effort to solve the situation... I am searching for that person now to handle this situation. Luckily, I took insurance out to cover some of the loss if the package is mishandled and lost. However, my customer is not very happy at this time.

I paid after going to the USPS website for change of address. You are automatically re-directed to these people. They NEVER changed my address as promised on the website and charged $19.95. I have demanded a full refund and they have yet to respond!

I mailed a priority package to Duncan OK last week. Should have arrived Friday of last week to destination. It was sent from Tampa, FL to Capitol Heights, MD, to Rockville, MD, back to Capitol Heights, MD to Rockville, MD to Gaithersburg MD to Greensboro, NC where it has remain for two days. REALLY???? Did it need to take a nap from its travels??? Will it ever reach its destination???? I will use UPS from now on. You took my phone number, etc but have received no calls and get to talk to a person that could help? IMPOSSIBLE. No wonder PO is in trouble!!!

I ordered a package from Justice online on 7/4/14 and it arrived at my local USPS by FedEx on 7/7/14 at 16 Lichfield Blvd. location in VA. It's now 7/16/14 and still no package. The tracking shows that it's "out for delivery" still, yet it's been 9 days! It shouldn't take 9 days to deliver a package to my house when the post office is 1 mile away. I contacted the local post office, and spoke with **. He has been looking for it and basically keeps telling me he will call me back. He yelled out for **, and asked if he had seen it and he hasn't or doesn't remember. One worker there told me it was scanned in, but that she doesn't know what happened to it after that. She also told me there was a sub working those days and he is very careless and may have put my package in another person's mailbox. (Yes she told me this)

I am filing a formal complaint with the USPS and request a formal decision by your Office and by the Judicial Officer as outlined in Part 965-Rules of Practice in Proceedings Relative to Mail Disputes. Rules and regulations are created by Congress for order, equality and fairness for all citizens of the United States of America. An act of Congress created the United States Postal Service (USPS) many years ago.

Like SO MANY others, I mailed something and insured it. It never arrived so filed a claim only to find that they said it was delivered. I guess everyone knows now that the post office can just scan the item then stick it in their "to take home" box and it will be registered as DELIVERED. Only if you add on the signature required cost can you prove who signed for it. After raising my claim to the highest level, I was still rejected for being compensated. At that point, I said I would NEVER use them to deliver anything timely or important again.

On June 21, I drop yellow small envelope with two hearing aids inside with the value of more than $4000. I just drop inside the post office in Powder Springs office, 4644 Powder Springs Dallas Rd, Powder Springs, GA 30127. Thinking that in United State post office because it's a Federal Institution nothing couldn't be lost, I sent it in standard mail. I put plenty stamp and the mail was going to the Bronx, New York. It only takes 3 or 4 days to be delivered. The mail never went out. It have not been deliver. Several time I went to the post office in Powder Spring, I spoke to 2 supervisor ** and ** and they said without tracking number there is nothing we can do. I think someone at the post office took the mail. I know there is camera that they can see, so I need somebody with a good heart to look into and try to find my mail. It's very important to us special for my husband. He needs his hearing aids to perform his job. Please give answer to the request.

My monthly package was delivered late, and the large box weighing 5 lbs or less filled with mostly air packs and light weight shoes, arrived badly damaged. The top was tore off half way opened. It was ripped down to side near bottom. Contents hanging out. It was unprofessional, and up setting. I work in a very very large PR dept very familiar with having a frustrating job, yet I would never treat my customer/clients as if their personal property or complaints didn't matter.

Sent a two-volume set of very rare graduate-level books to a customer from CO to FL via media mail. I sell about 20 books per month and haven't had problems doing this in about 5 years. Out of nowhere, they're starting to lose packages. I didn't buy insurance on this set (worth over $100 - stupid by my own admission), but then again, the chances of losing packages in the past was slim to none. I also ordered a set of books from NASA headquarters, and six weeks later, still nothing. Also didn't receive several letters, one of which contained a $50 gift card for my son, the other was my vehicle registration sticker. Now I'm at risk for getting a ticket. I know USPS is facing bankruptcy, but that's no excuse if it's going to maintain ongoing operations while it undergoes restructuring. Now I pay more (eating into my profits) for tracking, confirmation, and insurance.

A parcel was sent to me as Priority Express but I was not home to sign. Slip was left on Wed, July 2. NO PICKUP BY DATE WAS WRITTEN IN BOX. It was not going to be possible to leave work and be home to sign for the package, so I planned on picking it up at the Post Office. July 2 - Wed: 1st delivery attempt. Incomplete slip left. July 3 - Thu: Not able to get to the PO by closing. July 4 - FRI: CLOSED FOR THE HOLIDAY. July 5 - Sat: Limited Hours - Unable to get there (holiday weekend). July 6 - SUN: CLOSED ON SUNDAY. July 7 - Mon: Unable to get there by closing. July 8 - Tue: WENT TO PICKUP. THEY RETURNED TO SENDER ON MON, JULY 7 (FOUR DAYS). NO ATTEMPT TO DELIVER (or leave a completed notice) was made after first attempt on July 2.

The categories do not fit my issues. I have been informed by numerous entities that my mail is being returned as address undeliverable. Citibank sends me a check every month and the bank has been returning them. The same is occurring at my mothers' address, and we are speculating that this is a personal vendetta taken against us because we are filing reports concerning mail theft, vandalized mail, undelivered mail, and mail tampering. We have contacted consumer's affairs, notified the postal inspectors, and so forth. No one seemed to take our complaint seriously.

Our local post office has changed our route to an Auxiliary Route. In other words, there is no longer any assigned carrier for our route. REALLY??? We are a local business route in Downtown Mesa, AZ!!! The post office offers free pick up. Just got a call from the local Post Office. He said he cannot gtd if someone will pick up our packages... said we should bring them in ourselves!!!! Outrageously poor customer service. Guess we know why the PO is a failing enterprise. FedEx would like our business...

My local post office sent people to my house 3 times in one day to harass different members of my family about a packaged that they think they have delivered to us by mistake. First of all, we do not have the package and my family members told them that. But they insist that their carrier said he delivered it to our property and someone signed for it. I tried calling them and talking to the delivery supervisor and he was first off very rude and insisted that we have the package somewhere in our house. I told him that if you have a sign document then just show us who signed for it because both my husband and I did not signed for it. I told him the only person that might sign was my mother, but they have asked her twice and we asked her and she said no. He started insisting that we have it and I told him then show me the prove and I will provide him with IDs from my family with their signatures for him to compare. He then stated that the signature was not legible, then I told him then what can I say, we don't have it. He then wanted to search my house. Can you believe it, my local post office want to come to my house and search based on no proof of wrong doing whatsoever on our part. They can't even provide me with a proof of a signature.

I pay for a PO Box and have all my residential mail forwarded there. My family receives online shopping packages, bills, greeting cards, report cards, etc... I don't want to have to receive any of these items 4-6 weeks after they have been mailed. I have never had such a bad experience with receiving mail and the worst part is I have to pay for it. I can't receive mail at my residential address because the community has the worst mail boxes. A greeting card mailed by my family member on June 16th still hasn't arrived. Virginia to Florida has never taken 5 weeks. Previous to this another greeting card from west Florida to south Florida took a month. I get my credit card bills and tax bills, insurance bills but I don't get greeting cards and packages so fast. Oh unless of course it is a book - if it's in a media mail box I get it right away!! Can any other company deliver mail? Can Fedex purchase USPS? Are the workers video taped? They are digging through the mail - I'm sure of it.

I ordered something on eBay. Got tracking on it. It said it was delivered. I have been on the phone for 2 days and they still don't know what happened! One lady said they had two different people working (subs)! Another person said he was standing in front of the postman (one of the subs) right then and he said it was put into my mailbox. NO IT WASN'T. That's why I'm calling jerk. USPS is really slacking. It is NOT the first time they have lost my mail. Really unfair. And the guy I was talking to on the phone was helping another person out with another bad issue! I really think they need to take all of these complaints to heart. IMPROVE.

I missed my delivery on 5th July 2014 and requested a redelivery through USPS website for 7th July 2014. I waited whole day till 9pm and have to get permission to work remotely for that day so that I do not miss redelivery, but package was never been delivered and around 11 PM USPS website status saying expected delivery 5th July 2014 (are you kidding me ?). I went to USPS office on 8th July and find out it is still there, it was never been attempted to redeliver. The whole online status and delivery system is broken and causing a lots of inconvenience since those are big items.

I just called USPS - the most unreliable mail delivery service in the US - and filed another complaint. My mailman marks my packages as delivered in the system and never actually delivers them! This happened in March and now again today. USPS is a bad joke. I will be tweeting, blogging and facebooking this for the next several months. I am really PISSED OFF!!!

The postal is always saying it losing money? But every year the prices go up. Why does your employees gets so many holidays and vacations days? My brother-in-law is off just about every other week. If you want to save the postal money, quit paying so much time off. You pay for that and then pay for someone else to do their shift which is overtime. No two people from the same postal office should ever be on vacation at the same time.

I have a package send from USICS, to old address. The actual day the package was to be delivered to the old address, I called this Bronx post office 10456 to please let me come and pick up my package. I was told the package has been send back to the sender, hoping in less than 5 days my package will get there. Since 6/16/2014 my package has been in transit up to date. I regret that USICS had to send my package through USPS. And almost all their customer care assistant doesn't have sense of addressing issue, especially the ladies among them. I keep praying USPS hasn't lost my green-card.... I hate USPS with passion.

I sent a package via USPS Redford Michigan location. It was going to Canada. I sent it via Priority Mail Express International with Guarantee on May 20, 2014. It was to be delivered with guarantee on May 28, 2014. Today is July 3 and still they don't know what happened. I called and they created a case for me since June 6, 2014 and again till today - nobody calls me back. I have called and asked for status - they say they are still looking into it. This was a time-sensitive package. I even bought $500 insurance. They are not calling back, won't provide refund, neither are they letting me file insurance claim.

I am a Realtor and I am forced to apologize to my new buyers that move to the 77469 area. When they go to the Post Office they will not only stand in line for hours to get their mailbox keys but the personnel will be abrupt and rude. ** at the Rosenberg USPS even rolled her eyes when I ask if she could give me a rubber band to bind the held mail she tossed at me.

I think there should be more security when it comes to online change of address. 2 times since September of 2013, my mail has been forwarded without my permission. I called Postmaster General. I was told it was a domestic matter, nothing they can do. That was the first time. Now the 2nd time, called again. They say contact local Law enforcement; ok, great. We filed a report. Now there is still nothing we can do for you since the person lives in another state. Sorry not in our jurisdiction. Is there really nothing we can do? Besides get a PO box and have to go get our mail when it's delivered to our house. Any ideas out there?

I sent out the wrong item to a customer in FL. After 2 hours, I realize the mistake and since it was priority mail and still in the hands of the local postman/woman, I complete a intercept request and pay a non-refundable fee of $11.50. Just before the form & payment page says you're all set... a window pops up saying this service is not guaranteed and the earlier you request to stop the shipment is made, the likelier it is to be stopped. I figure I have the best possible chances if this service works at all because my package was just picked up.

I shipped my item out on the twelve of this month. Now it's the 28th. I called, emailed, complained and did whatever I could. They kept making excuses. Here is what happened: on the 17th the packaged said "out for delivery" in Miami when it's supposed to go all the way over to the other side of the USA! Ever since that day, it hasn't been updated. WTH! I want my money back and I am PISSED!!!!!

After purchasing something from Amazon.com, I paid for first class shipping with tracking. When I tracked my parcel, it was posted as being delivered to me. It was not. This has happened 4 or 5 times this year but this is the first package where I'm getting nowhere trying to recover it. The tracking record indicates it was mailed to Orlando from Miami. I live in Orlando about a mile from the main downtown PO. The next post states it arrived in St. Augustine. Then it was posted as being out for delivery in St. Augustine where it miraculously is delivered to my apartment in Orlando.

Ordered an item from a company based in Oregon. They supplied me with a tracking number for the "first class" package that was being sent to me. Not sure if you caught it but when I searched on the 26th it showed that it had been processed at the Des Moines facility and departed. It doesn't show an arrival scan at my local office. It never arrived on the 26th. So I checked this morning and it had again been processed through the Des Moines facility. Guess what? No arrival scan at my local post office. No delivery made. I called their 800 "customer service" number. The lady made a huge mistake when she said to me that the first process scan was a "system generated scan." Now what did that mean. I'll tell you, that means their system created a bogus scan entry and that they didn't have the item as clearly show since it was "processed" again. Note that it shows it left Des Moines. Also note that it appears that it left before being processed.

The worst I have seen in forty years of working in this business. I recently had outgoing mail which sat for four days before it was picked up. Our new postman says he only stops when he has mail to deliver. I suspect he only stops when he is in the mood. No retail business could possibly exist following their business model. USPS what a joke you have become.

On June 8 I've mailed the a/m letter to Social Security Administration. This letter was air mailed to the US June 10 and to date (June 26), it is stuck at the ISC New York NY (USPS), since June 13 1:44 pm. Kindly advise by return.

I ordered a package from a eBay vendor, and tracked it online on the day the tracking said "out for delivery". I was home and in sight of my mailbox all afternoon and no delivery was made. Checking online, tracking said it was delivered. Talking with the post office they said it was delivered. She also said that she couldn't contact the carrier to find out, the carrier was going to have eye surgery and take a week off. Still talking with the post office, they said the carrier delivered the package. It never made it to my house. I told the post office that the carrier never delivered it, I was RIGHT THERE by my mailbox all afternoon.

On Friday June 13, 2014 I dropped two greeting cards in the USPS mailbox at Walmart in La Crosse, WI. The time was 4pm. One greeting card contained 2 tickets for my girlfriend to attend a Dave Matthews Band concert in Cuyahoga Falls, OH on June 27, 2014 at 7pm. The other card contained a 30.00 Visa gift card intended for a business associate’s birthday... it was a gift. According to the mailbox, I was too late for that day's scheduled pickup. But there was a Saturday pickup (or worst case Monday) scheduled for 2pm the following day.

I had sent a Registered Mail package to Canada on June 16th, 2014 by visiting the local post office. The mail is going from Edmonton, PA to Ottawa, Canada. I spent $16.36 on this envelope. On June 19th, 2014, the mail had only reached the NY sort facility and today being June 25th is still at ISC New York. Of course, the USPS blames customs for this. This reeks of incompetence at the USPS. FedEx and UPS guarantee a 2-day delivery at the same price. I cannot understand why it's difficult to get a simple document over the border to Canada.

Wow, so I paid for express overnight delivery. I tracked the package for 2 days. Finally, online it said package delivered but I never got it. So I'm being told my package was delivered. The kicker is... no one knows who the hell they delivered it to, so apparently they don't even look for the person whose mail it actually is. If you live in an apartment building like me, they just give it to the first person they see. Absolutely ridiculous. This should never ever ever happen and I plan on making as big a deal of this as I possibly can. I'm pissed!!! I wish everyone would just use FedEx. Never had a problem with them.

Every time I try to receive a package from Mail, I have a hard time receiving it. One time two boxes were left on top of my trashcan which was to be picked up that day from the trash removal company for my packages went to. And the post office tells me there's nothing they can do about it. Recently I've spoken with the postmaster. He said he's got it fixed with the postal delivery person - it's still not fixed. I've made several complaints and still nothing is fixed. I follow all of my tracking numbers, find out where things are at and it will say delivered but not delivered to me. I almost believe the lady is keeping the packages, or being just spiteful because I have complained.

We sell horse cookies from Georgia. Over the last few months, we have had 3 packages not reach their destination. USPS tracking for priority mail shows all packages scanned IN to the Clarkesville, GA P.O., but that's it. The odd thing is that 2 of the 3 packages were going to the same horse rescue in TN. When asked for an explanation, they continue to say it was lost in the Gainesville ,GA distribution center. I am not buying that since they would have scanned the package when it left Clarkesville. I am wondering if the aroma of the cookies is setting off some kind of drug sniff test and they are disassembling the package, but not admitting to it. We use Fenugreek, Peppermint, and Licorice as a flavoring, and maybe they think the overwhelming scent is covering something up??

The first week of April, I sent a Priority Mail International package from Washington state to Ghana. 3 days later, it vanished into ISC NY! USPS says US Customs has it, US Customs says no that they never did have it, and that ISC NY is the USPS facility. Still trying to locate it, no letter or anything to indicate a problem. USPS couldn't care less, they fill out something 2 weeks later. I check back, same story. On June 12th, I sent another package to replace the contents of the first (missing) one. This went Priority Mail Express international. Guess what, tracking ceases at ISC SF. Nobody knows where it is now! All I get is the runaround from USPS.

I have sent two sealed packages out, and they seem to have gone missing, in la la land. I have had enough of this service, it's only been 5 days for me on and 2-3 day service, i can see this going bad already. But i have customers asking where their goods are. I hope i do not lose out cash as i am just starting a business and would be a big fat LOSS. To all post office personal, get another job before you lose it. I, like many others, are going to find another solution. I cannot afford to lose money at this point!!! No wonder you're sinking, time to leave ship.

I can't stand USPS anymore. They have no clue what they are doing. I lost at least 3 or 4 packages from my friend for the last year. And last time I use their services to send a package to Vietnam, they charge me 70$ and said it will be there in 10 days. 10 days later and it wasn't there, I have to go to the freaking USPS store 3 times before I start getting mad and demand to talk to the manager. He then told me that my package never left the US, it is still in Miami after 1 month from the day I mailed it. 1 month and a half later, the package got to Vietnam and then I have to pay another 60$ just to get my freaking package from the Vietnam USPS. And then this week, I have to keep waiting for a letter that was mailed out from last Friday to get here. One week and the letter from Wyoming to AZ still not here. This service is so unbelievable.

I ordered a high-end ukulele from a shop in Maui, Hawaii. I received an email from USPS that they have received the package from the sender in Maui and on Saturday, June 14th, at 10:18 P.M., USPS claims it left their sorting facility in Honolulu. The package was due today. It was sent priority, but when I check the status, it remains the same. Left sorting facility in Honolulu on Saturday, June 14th at 10:18 P.M. I tried to contact USPS, but they have a recording after I jump through all their hoops that they are receiving a high volume of calls- call ended. I paid $1200.00 for this ukulele and I want some answers- immediately!

I make jewelry and sell online, so send out packages daily using stamps.com to print out a label with tracking. Many times through the past 2 years, some people haven't got their package, and even after complaining, I didn't get nowhere, and had to resend their packages. And then when it happened again, I went to the Post office here in Sacramento, and complained, telling the post man I'm resending a package, and Make sure it is tracked. He tells me he worked in the post office over 34 years, and made an excuse that probably it was my mistake that sometimes the label could not be tracked, and that they don't have the manpower to type in the tracking code. And that if I put them in the outside Mail box, many times packages won't be tracked either! This is ridiculous! So like it's always my fault? I even have all these thick different vivid colored envelopes, and a nicely large printed label, and everyone knows what my packages look like!

Since retirement, I have been selling on eBay. I have used the USPS as my main carrier. You print out a label, schedule a pick up and the item is scanned. My carrier did not scan the item (said it could not scan). Item is lost. USPS will not cover the insurance because says the item never shipped when my carrier said it would not scan. I am out 70 plus dollars. Ridiculous; they are thieves.

Two events: 1. Failure to deliver Christmas mail - Partially my fault as I attached insufficient postage but I cannot fathom why they took three months to reject the thing and send it back to me. 2: Long Standing Prevarication by USPS: Untruthful delivery status. For a number of years, the USPS has represented to senders and on internet tracking systems that they have either delivered a package or made an attempt to deliver and left notice. This claim is made absent any attempt, any written notice or any delivery.

Using USPS priority mail with tracking and delivery confirmation, I sent an application document to US Immigration Service on June 2, 2014. On June 7, 2014, the priority mail box returned to me with a label "received with no content"! The box was still sealed and intact. WHO STEALED the mail to the United States government? Including a check payment to United States Homeland Security Department? All my personal informations are in the application: my name, date of birth, home address, social security number, all my banking account information, all my stock market account information, my 3 years tax returns, etc. etc. This is crazy! Could anybody help me?

This has been going on for several years now. I am extremely frustrated with the Lake Mary Post Office & no mail delivery. I am no longer receiving my bills at this point & no one can answer the question of why. It gets worse if I complain - then I don't receive mail for days. I have complained to the USPS & no one does anything. I do not know who else to contact regarding this. Any ideas?

We sent Our sons Original passport and documents to CKGS application center for India visa via USPS Priority 2 Day mail. Mail was supposed to be delivered on 9 June. Tracking number said, "we tried to deliver to CKGS but no one was there." CKGS is a business address open from 9 AM to 4 PM. It's always open during that time. After this we contacted USPS to schedule a redelivery stating the urgency of package as it had original passport and we have to travel next so we desperately needed India visa.

Beware of sending mail thru the US Postal Service. They have a racket going on with their mail recovery center in Atlanta GA. If you have mail missing and it's never been recovered, it's because it was sent to the mail recovery center in Atlanta GA where it gets processed to be auctioned off on their online auction. I know this for a fact because I have a online store on amazon and sent a shipment to a customer in NC. It made it to Greensboro NC where it was rifled thru by a postal employee at the network distribution center and I am pretty sure the person who sent me the bogus letter was the one who stole it. What better way to cover your tracks than by stamping "dead mail" on it, which is bs, it wasn't dead mail, both addresses were on it correctly, whoever stole it cut the front end off of my package and taped my company invoice to it and sent it back to me and said oh somehow the product got separated from the package.

Today Wed June 11, I went to post office to mail large envelope at 10:40 am. There was 10 people in line and 3 people waiting for passport with appointment for 10:00am. They had been waiting sense 9:50am! The post office only had one person behind the counter. I left and went to UPS.

I am more than angry while writing this complaint... If I could, I would have given 0 star to these guys. They are doing a horrible job. This is not the first time that this thing has happened with me... The same thing happened some days earlier too. Today, 06/11/14, I had an important mail to be delivered at my address. I was eagerly waiting for the mail to arrive and was continuously watching on their site about any update. Suddenly I checked on their website and found out that it says that they came and couldn't deliver as there was nobody in the house, where as I was just beside the door waiting for my stuffs to come. I paid a $10 for shipping. Have I paid for this crap... and on top of it, the message on the website says that they left a notice. I got no notice - neither on my door nor on my mail... and tried a lot but couldn't contact their customer care. What is this ** that they are doing... People, please stop using this service. It's just worst than being horrible and now currently it's half an hour. Still, couldn't talk to their customer care... Horriblest...

When our regular postman is off we get mail delivered as late as 1:00 a.m., or as yesterday, not at all. When we contact our local office, Peachtree Corners, GA, they say we are not telling the truth. I have a recorded message from my neighbor who said she got yesterday's mail (6/10/14) today at 5:30 a.m. Since I love the postal service, I would never lie about it.

This is just one of several FALSE status updates by USPS (a criminal violation of professional ethics in my opinion), where USPS reported that the item was delivered when it was not. Today, it took me 30 minutes of argumentative persuasion with the Post office personnel before they conceded that the item was NOT delivered and was just sitting and gathering dust on their shelves. The tracking page shows wildly confusing information with 3 lines.. one saying delivered yesterday, the other saying scheduled to be delivered today and another one saying 'updated' delivery date on 06/12.

Forwarded my mail 5 months ago. Called them more than 20 times. Old USPS office 201 915 7041, new USPS office - they keep bouncing me to each other - avoiding doing anything. Mail box is wide open. Charged me $39 for something online for mail forward. I'm puzzled. Do you know any good attorney?

The USPS should be shut down. They have screwed up 2 out of 3 deliveries to me in the last 2 weeks. First I was supposed to receive the package that was sent in 2 days. Four days later which was a Saturday. The tracking info stated it was in my small town and out for delivery. I waited around all day long and just figured they were running late. Finally at about 5:30 pm the tracking information was updated saying package undeliverable as addressed. I was furious knowing it was too late to fix until Monday the earliest. I called the 1-800 right away. The woman was able to read me the correct address from her computer without even having the package which made it hard for me to believe the mailman didn't have the same information at hand. I was told that the package obviously wouldn't be delivered Monday and I would have to go to the post office and pick it up which could be done as soon as they opened. P.S. I needed this package badly at least 3 days before this.

We ordered a cell phone through eBay and it was shipped to us, but the phone was defective, so we return it to the sender in China. We are able to track the packet to Chicago and then it just disappeared. No one can tell us where the packet went. We are told it may be damaged... Well what did they do with the phone? Why is it so impossible to track a shipment through USPS? We have a tracking number and it shown at custom in Chicago and now no one seem to care where it is and we are not able to get a refund from the seller.

I put a forward on all my mail for 6 months. Everything went well but when it came time to change the instructions as I was stuck and unable to return, an entire month of mail suddenly disappeared. I can't get anyone on the 800 number. I have talked to both post offices involved and both say they can do nothing. I had bank statements, legal papers for signature time urgent, bills to pay, mortgage, insurance papers, etc. and not one person will get off their fat rear ends and do anything. The one post office told me that I should have had tracking put on when I placed the forward. I don't know what that costs for a full 6 months plus 7 weeks and asked him why wasn't I told this and I have never done it before. He said someone should have told me - so people - I, the injured person, am to blame and not the post office.

If I could give it a negative star rating, I would and I am not just angry, I'm ferocious at the US postal service! I sent a package that needed to go out of country in a week time. I thought Priority Mail would get it there in time. My package was sent from Salt Lake City to Florida... but ended up in Atlanta GA! I called customer affair of Salt Lake City UT for help. I do not know who employs these people but they do not know how to do their jobs and no one could explain to me why my package was sent to the wrong state. I even spoke to Maryann the "boss" for assistance and she was of absolutely no help. Now when I requested a refund, she denied my request.

I was supposed to receive my USPS Priority mail (2-Day) on May 21, 2014. It has been over 3 weeks now. All I have gotten back from my local USPS office was "I'll try looking for it on the shelves." On my USPS tracking, the last thing that updated was "Delivery Status Not Updated." The update before that said "Out for Delivery" (On May 21, 2014). If it was out for delivery on the expected delivery date, how and why did it disappear off tracking?

According to USPS, my package was delivered on May 17, 2014 @ 9:32am but I never received anything. This package was suppose to be delivered to my work place and nothing was ever delivered. We don't open till 10:00 am Mon-Sun so there is no way they could of delivered the package at 9:32 am. I went to the post office and there is no package there. I asked to speak to the manager. I called and spoke to the manager and he said that mailman got fired. He said if I want reimbursement that I would need to file a claim. I call to file a claim and Tania tells me I can't file a claim because I don't have insurance? Wow, I can't get my money back for unprofessional and irresponsible people you have working there?! I don't think it's fair that we need to pay extra so they can have their people do their job right. I want a full reimbursement of my money and time wasted.

mail took over a month to be returned. This is shear incompetence on the part of the postal workers. At this point in time I will no longer use the post office for any mail delivery, additionally the post office owes me 250.00 for an insurance claim for a stolen package.

I ordered an item that took only two days to get to Atlanta from Missouri that was predicted to take a week to arrive. So I was pretty excited. That was until I saw the now dreaded "Transferred to post office" update on my UPS package. I had never dealt with this new deal with two delivery services, so I looked past it. Boy was I wrong to. On the next day, I checked my package status and it said "Package delivered by local post office" at 1:22 PM. There wasn't any package on my door, a phone call, or a note - nothing. I called UPS and they said it was out of their hands. I called, after a few tries, USPS and they said I ought to call UPS because this was a UPS deal. Why would USPS lie about delivering a package? Are things so bad there that they can't be bothered to drive 2 miles to my house to deliver my package with the rest of my mail? If you have the option, avoid the USPS at all costs because they ignore your calls, lose your packages, and lie about delivering.

I have bought several packages from eBay and not received them. The packages show delivered but I've never received them. I'm not sure what's going on. My postal office never contacts me back. However I just learned that other tenants are having the same problem. Beware.

I paid $5.60 for a Priority Mail that was accepted at Williamsport, MD 21795 on May 28 at 12:51 p.m. with an expected delivery date of May 30, 2014. Processed at USPS Sort Facility in Baltimore, MD 21233 on May 28 at 11:06 p.m. Depart Sort Facility on May 30 at 3:42 a.m. Processed at USPS Sort Facility in Federal Way, WA 98003 on May 30 at 7:31 p.m. Processed at USPS Sort Facility on May 31 at 1:13 a.m. Depart USPS Sort Facility on May 31 at 1:51 a.m. Arrived at Post Office in Seattle, WA 98134 at 6:33 a.m. Sorting complete on June 2 at 7:34 in Seattle, WA 98134. Out for delivery on June 2 at 7:44 a.m. Delivered June 3 at 2:23 p.m. The estimated delivery date was May 30 but it was delayed and not delivered until the afternoon of June 3, 2014.

I ordered a very expensive sports jersey for my husband in May. I was sent a tracking number by the company for the USPS. I tracked the package all the way up to what it said was delivered on May 27th at 3:49pm. I went home and there was no package to be found anywhere. After visiting my local branch 3 times, I was told the same thing each visit, give us your name and we will call you back. I also spoke with a supervisor as well. They also told me to call them if I never received a call, of which I did to no avail. The line was always busy. I also called the main customer service line where I was put on hold for almost 30 minutes. They simply do not care. All I want to know is where my package is at. Very simple.

Consequence, lost $170.00!!! May 9th, 2014, I sent a Certified with Return Receipt and Signature to a Sharon **; on the 15th she refused it. I called Apple Creek, OH and talked with a gentleman; he just threw it in some sort basket that I was told, later, would take two to three weeks for it to be returned. When two weeks rolled around, I called again. It was found by a lady by the name of Mary; she said she would scan it back to me. She did this. It got to Aurora, CO on its way here and they sent it back to Apple Creek! Then when I found this out, I called our own facility assistance post mistress. She said she would have it sent under cover to herself and I could pick it up then I just found out and I knew something was wrong for it was held in Denver for three days, almost four days! It is now on its way back to Apple Creek!!!!! I will never, never use USPS again, I will pay the extra for good service from FedEx.

It's a shame that there still exist companies in US that have such bad customer service. I had a package coming in from Ukraine. Using the tracking number it said that it departed from my local post office. It's been 20 days and I still have no package. I called USPS, which by the way took 10 calls to get a hold of, and they put an investigation on it. They told me they would call me back in 4 days. It's been 2 weeks and no one has called me. During all that I also made calls to my local post office and they said they would contact post office sort facility and give me a call back. Again it’s been 2 weeks and no one has called.

I contacted sups regarding my lost mail just like other person here. My bday cards were lost, 2 separate cards from older folk who tend to send money. Unfortunately both cards never got to me and also $300 so I wonder who is enjoying my cards. I still have no answer in regards from anybody. This is truly ridiculous. No wonder post office is going out of business when they steal from their customers. Bunch of thieves working there. It's like 3rd world country mail not like USA post mail should be. I'm truly pissed off. This is a joke. POST office is a joke stealing from its customers. My claim # ** still not resolved, no answers!!

DO NOT PURCHASE USPS INSURANCE. I purchased $179 of insurance on a $700 Lladro figurine that I was shipping to a buyer. I sold the item cheap so I only asked for the cost that I was paid for the item in insurance. USPS destroyed the item as it arrived in several pieces. Instead of receiving a check from USPS for the total insured amount ($179) the USPS decided that they only wanted to pay me $50 for the item they broke. First, they overcharge for insurance and then they don't even pay you what you insure your packages for. I will never ship with insurance through USPS again! BEWARE.

USPS did not pay the $50 Insurance on a lost Priority Mailing. It's very simple really, and I have mailed two submission to be paid the $50 for a lost mailing. One is include below.

This is a notification of pending complaint. I filed a change of address from Evington, Va to Lynchburg, Va and yet the office above is still sending official USPS stuff to me-"or current resident" to my old address, in re my change of address. What are they thinking? I DON'T LIVE THERE! And they add "current resident" along with my name. I MOVED!!! That is why I sent the CHANGE OF ADDRESS!

I send a cell phone and a black cover to my sister in Hartford, Massachusetts and she received the package partially open and the phone cover was missing. I will never use this service again and they aren't cheap.

I sent two brand new iphone 5s to my friend in Battambang Cambodia. They were insured and never got to the destination. I contacted the number for international claims and could never get through to a representative no matter how long I waited - once it was over 2 hours I was on hold. So I wrote to them this email and still no response:

I went to the Daytona beach fl post office. The package was leaving from Daytona beach fl to Miami Beach Florida. U S postal tried to charge me $25.00 overnight when it's a 4 hr drive in the same state. I went to Fedex. Fedex does next day in Florida and it cost me $12.25 thru Fedex. Us postal is a ripoff.

The most recent reoccurring issue has been mail not being forwarded despite my having paid for that service. My insurance company emailed me yesterday to say my statement had been returned and the post office had told them I don't live there! Interesting as my property taxes were forwarded as was my property insurance renewal statement. The randomness with which these problems occur leads me to believe it's only a few bad apples not the entire postal staff.

I sent an EPIRB to have the battery replaced, insured the package, and the USPS lost the package. Then they told me $25.00 refund was based on the useful service life. Useful life is more than 10 years. I appealed and was still denied.

My mother-in-law mailed me a package my kids needed for their graduation. She mailed it express no signature needed. The evening of the 24th when I got home no package. I had a PS form 3849 (pink slip).The slip stated I could call in and have it redelivered or pick it up. I went on the 27th, past the date I needed it by to retrieve my mail. I was told I had to sign for it or I could not get it. I stated I would not sign for it, I should not even be at the post office to pick it up, it should had been left in my mail box. Why do I have to sign for it if no signature is required.

I had a large letter sent to me at my Thailand address by USPS and could only track it to the Los Angeles deport and from there, there is no further tracking by USPS. The letter had a customs number on it so I feel tracking should have continued to customs in Thailand so that I know it got to Thailand and that I could track it. This is the 4th large letter that has been lost that was sent to me at this address.

USPS STEALS ANOTHER ONE - No one can tell me why it's going in circles or why it is now going in the opposite direction of where it's suppose to be going. No one answers my emails. I honestly believe that the package is stolen or lost and they are just playing games with me about where its at. The worst part of this all is that I filed a claim with consumer affairs on a lost package a month ago, and my claim was denied because I had no proof I had mailed it even though there was tracking but to a different location. I guess I needed pictures of me actually dropping it off at the post office and handing it to the clerk. It's robbery at its best - doesn't matter who we are - they take what they want and there's not a damn thing we can do about it. I'm going to print all of the complaints on this site and send them to President Obama so maybe he can get someone to do something about these government workers whose salary WE pay.

For over a month USPS has failed to return to me (sender) a priority package that was undeliverable on April 25th, 2014. I have filed complaints, made hours of phone calls, multiple emails and hours upon hours online - no response, just lies. This is the worst system ever and the gov’t has no plan to change it. We need to all quit using USPS!

I have lost three different packages that were suppose to be delivered to my mailbox just in the last three weeks. There is nothing that I can do, the post office says that they delivered them. Maybe someone has a key to my mailbox and they are stealing my packages.

I placed an online order and received the tracking information. The package was to be delivered on May 5th via USPS per the tracking information. On the morning of May 5th, the item was scanned "Out for delivery" to my Brewster home. When I checked the mailbox that evening, there was no mail and the delivery status still stated "Out for delivery". The next morning, I contacted the USPS via their customer service email option on their main website and waited. Four days went by and I emailed them, again. Finally, after 10 days, I received an email apologizing for the inconvenience and was told they would research the issue. After 14 days, I received an email telling me that my mail was unable to be located. The mail carrier was questioned and she told them that she had delivered my mail that day, but, forgot to scan the packaged delivered. To this day, the item is still "Out for delivery".

I was charged $39.95 for a change of address on line and it was suppose to be $1.00. Cannot find how to get my money back. Received an e-mail confirming but could not reply. Can you help me?

I shipped a package through eBay shipping on April 29, 2014 and it arrived at the post office in Santa Clarita, California where it was sent for delivery and came back to the post office "undeliverable as addressed". It sat in the post office until May 16th, after which it was shipped to the postal sorting center in Elk Grove Village, IL. It was supposed to be returned to me. Instead it was reshipped to Santa Clarita, California again. I called my local post office where they gave me no help and then Consumer Affairs, which was no help at all. I am an eBay seller and used the USPS for most of my shipping. Please tell me how to solve this problem. Since the item was not delivered, I had to give the buyer a refund and I don't know how to get my item back so I can recover my loss. Please help me.

On March 28, 2014, sent out a legal package/envelope of documents/mail signature required and confirmation to Judge ** of Washington County Court, Hillsboro, Oregon. As of today, the post office has not responded to my multiple inquiries and a claim that I filed against/to them regarding the loss or deliberate confiscation of this mail. The documents were of time sensitive importance, significant to get to the judge before a certain date, within a week hence I am in Washington County also. There is no further information and USPS is not responding nor have they paid the claim I filed against them! I also lost postage fees to ship the item. They have not even refunded this money! I am following up with a lawsuit against them in the near future.

The US Postal Service has lost just under $1,000.00 in products we've purchased over the past 2 years! The carriers have routinely dumped credit cards, certified letters, mortgage applications and small packages in front of the apartment building. There is NO ACCOUNTABILITY and zero work ethic! And is if this type of misconduct weren't bad enough, there are often many weeks in which the carrier shows up on only 2 or 3 days out of 6! If this were a private corporation, they'd have been closed down ages ago! We used to order from the big online retailers but will no longer do so unless they provide UPS or FedEx options for delivery. Based on our experience, the US Postal Service is THE WORST institution in the Western world! And they enjoy "executive immunity"! In a word: horrible.

I live in the UK and I ordered an item from overseas which was shipped USPS registered mail. Over the last few weeks tracking on USPS site was showing various stop off points at different sorting centers across the US but now says item delivered in ROLLA MO. How could an item be delivered to the wrong address in the wrong country and continent? I live in UNITED KINGDOM and USPS has delivered my parcel to ROLLA MO (USA). Does anybody understand this mix up. Thanks in advance.

Have had multiple dealings with same carrier, refuses to even transport my 4 x 70# flat rate boxes of lead to my door. Only leaves message with tag saying to pick up at post office. Need my mail that I have paid to delivered to my door.

I mailed a package on Wed 5/14 with Priority 2-Day shipping and was promised it would arrive on 5/16 because I stressed the importance of the delivery date. On 5/18, my supervisor contacted me to tell me it hadn't been delivered. When I came in to work, I saw that the Tracking information says it went out for delivery on 5/17 at 9:25 am. On 5/19, I received communication from my supervisor again. The posters were needed for a Medical Library Association Conference and the posters were needed BEFORE 5/19. I started making calls to customer service at 8 am on 5/19. It is not 10:15 am and I've been given the incorrect information to contact Consumer Affairs in Chicago. They sent me back to Consumer Affairs in Denver, and they have never answered the phone. I've also filed 2 complaint cases.

I had a package coming from Germany on an order I placed with asphaltgold.com on March 28th and was tracking the package as soon as I was provided tracking information a couple days later. I had package specifically shipped to my place of work because I would probably NEVER have received it at home due to the poor service in my neighborhood. I was provided with two tracking numbers from asphaltgold.com one of which was incorrect and had nothing to do with my package but that's a whole other story. So I was able to track the package with the correct tracking information through USPS and I expected the package about 2-3 weeks from the date of the order because of previous international orders. I got to track that package at USPS.com and I see that for some reason that the day the package would arrive it was refused?

On April the 22th, 2014 I purchased a Unisex Knit Wool through the internet. Nomorerack is the company's name. On May the 8th, I let them know via e-mail that I had not received this product yet, and they gave me a phone and tracking number to contact the courier. Then they found out they gave me the wrong tracking number, and gave me the correct one. I called the US Post office 1-800-275-8777 and they said that my product was delivered on May the 2. The person that assisted me gave me a confirmation number and told me that somebody from Bentonville Post office was going to call me back in two day. Nobody called me back.

I shipped 3 boxes on the 1st of May from Mill Creek, WA @ 01:13:38 pm to the final destination of my relocation address in Indianapolis, Indiana. Each box I shipped was purchased using USPS shipping material, taped securely, weight of the parcels evenly distributed, and confirmed ready to ship by Postal clerk 13 at Mill Creek Post Office at the total cost of $98.43. Postal clerk 13, advised me that shipping 3 fairly heavy boxes at the normal rate, without insurance will save me money, and it will be delivered in 5 to 9 days, to my destination, Indianapolis.

On May 5th, 2014, I sent my mother a card with a $50 gift card inside. She lives in NYC and I live in Virginia. Three days tops to reach NYC. Today is May 13th, 2014 and she still hasn't received it. Last year, I shipped a package from NYC to Georgia, Priority Mail. It arrived exactly a week later. I work at night so whenever I have a delivery, I sit in my living room right by my front door and wait for the delivery carrier to arrive. 2 packages arriving via USPS were delivered to my house. However, the Postal employee left the packages on my front steps without knocking on my door. I realized the packages were missing when I checked the tracking number and noticed the packages were delivered.

I ordered an item from a private seller in UK on March 1st. Seller shipped via Royal Mail on March 7th, 2014 and it reached the United States on March 8th, 2014. Same day item goes into ISC. Gets released on March 13th, 2014 and SUPPOSEDLY left the Los Angeles sort facility on March 14th, 2014 at 2:00 am. I contacted USPS and asked them where the item was since it should have been delivered 3-5 days after it left Customs and they stated that it was still in Customs. I said ok. Maybe it could've been scanned put then pulled randomly by the US Customs. Mid April rolls up and I still have nothing; tracking number states the same thing "Departed Sort Facility". So on my last effort to hopefully find my item, I emailed and called USPS again. Lo and behold, sorry we cannot find your item.

On 5/5/2014, I went to the Chandler USPS office to mail a package to my son. the package contained clothes for my 2 young grandsons, a birthday gift for one of them and souvenirs for them from my husband's recent trip back from Egypt (Total value was about $90). I sent the package standard mail because I had a week for the package to get there and the value was less than $100 (cost for shipping was $14.96). The package arrived to my son's home while he was there and was handed to him with a sincere apology from the delivery man as the box was completely empty. The box had straight edge cuts on three edges with the 4 edge completely intact like a "jack in the box." It also had a sticker on it that said it arrived to them "damaged and without contents."

I have changed my address online previous times with no problem, however, I changed my address in Oct. 2013 online as before. I believed I was on the USPS website. I only saw the 19.95 charge as I was exiting the site at which point it was too late.

The post office I go to in Virginia beach, that is close to court house, the employees never work. They have a drop off box inside a building that is suppose to be a 24 hour drop. I have gone several times, even during the day, and the box was locked. It takes forever to get any package sent to me. There have been times when I checked on the USPS website, so I could check the status of a package and it shows delivered, but I do not have the package?

I shipped a Priority Mail parcel from Boston to Colorado that the postal clerk mislabeled with a California ZIP. The package was bounced back and forth between Denver and California for several weeks before finally returning it to Boston. At some point in between, the package had been ripped apart/crushed and then taped back up. Some of the contents were missing (stolen?); the rest were damaged. During this time, I tracked the package and saw that it was being misdirected. I filed 3 tracking reports online, but never received a response (except a customer satisfaction survey).

On Tuesday 5/6 at 4:30 pm, I noticed our outgoing mail was not picked up. I called the Raytown Post Office and was informed we did not have any mail that day, and I told him this was a business and still have outgoing mail. He said the mail person was already gone. The next day our regular mailman said the entire block did not get mail and not just us.

Had a money order stolen. We have the copy of who stole it, where it was cashed and when. No inspector for 6 months have called. The postal IG is as bad, and consumer affairs had our case for 7 days and said it was complex. They are idiots. Ask for the copy of the money order. Does Oklahoma even have any inspectors? That was our mortgage, you postal trash.

For the past two years, I have had many days without any mail, forcing me to get a PO box for my more sensitive info like medical bills, etc. On average, every month, there are easily ten to fifteen mail days where I don't get anything at all in my regular mailbox, not even junk mail. Used to be fine, no issues. Then the mail carrier asked me out after we talked on friendly basis two years ago. I wasn't interested, and suddenly I stop getting my mail. Had mail once in last week, this is typical any more. And numerous complaints to USPS and their so called investigations has done NOTHING! Absolutely despicable.

Ordered $200 sunglasses from eBay 2 weeks ago. I tracked the package daily. Package did not arrive the day the USPS says it did. Was at the house all day all week in my guarded and highly gated community. It has been over 2 weeks. Have taken time off to resolve this since it is my 3rd lost package in 4 months. The United States Postal Service (USPS) are not accountable to anyone. I will be contacting my local representatives and spreading this message via blog using SEO, SMO, SEM, etc. I am very unhappy with the USPS!

I went to the USPS secure site to change my address and agreed to a $1.05 identity verification charge for changing my address. I authorized this and found a charge for $39.95. I called USPS and spoke with 3 different agents and, after sitting on hold for over an hour, was told that they would do nothing to assist me in getting this refund because they didn't charge it. I vehemently stated that the charge was for them on my credit card statement and it was charged when I requested the change of address.

I sell and buy things online and use USPS a lot. However, this company keeps delivering my packages to different addresses that make it so inconvenient for my customers as well as for myself. Within the last month, I did not get 2 packages that the tracking numbers stated that they were delivered. Also, in March, I sent one package to Littleton, Colorado. After 3 days, I tracked the tracking number and saw that it was in Littleton. Two days after that, it was in MA for some reasons. The package kept going back and forth between CO and MA. Right now, I have another package going back and forth between GA and CA for 2 weeks so far. USPS is a big company but the people working there are NOT smart at all. I hope one day some USPS authorities open their computers and see the complaints about their company (which are everywhere) and have solutions for missing mails issue that people have been suffering from USPS mistakes.

It is just a continuing problem with USPS that there is no one, and I mean NO ONE that you can speak to or answer your emails or whatever - this is as close to grand theft without consequence that I have found. I have had international boxes picked up and then never heard from again - they are not scanned into the system so there is no record of them and thus, I have no recourse. Some countries that you ship to internationally allow you to order insurance while others do not so you are basically handing your merchandise to a carrier who does God knows what with and then you are going to lose a customer, the cost of shipping, and merchandise cost which needs to be refunded to the buyer.

GO AHEAD!!!! Make an order. You won't get it when you want it and it won't come when they claim. Their shipping time says and all the cool updates on the package that lets you know when it will be there will be way off so if you like sitting home waiting for something that will never come, order USPS there like when you have to take a HUGE ** and all it is a **. What a letdown. Have fun waiting for nothing!!!!!! Gotta love "USPS".

USPS lost my asthma medicine shipped by Rx company; mis-sent my 1099 which I got a month later OPENED with a little postal service sticker on it; and they LOST a paycheck from the County I work for which had to have a stop-payment and reissue, taking two-and-a-half months. They took three weeks to ship a small jar of bath salts and called it "priority 2-day shipping". I filed a complaint with the postmaster at my local rural post office, and within a week the carrier came speeding up my driveway, got out stomping and ranting and raving, "How dare I complain about her" and shouting. So complaints are not confidential and the carriers appear to be on crack. Surreal.

I ordered a pair of shoes from China a month ago. On April 12, the shoes were sent to Chicago, IL and on April 16, they went to Grand Rapids, MI. I don't understand why the shoes were sent to Grand Rapids from Chicago when I live in Memphis. On April 17, the shoes were dispatched from Grand Rapids' sorting facility, and since then, I have not heard anything from USPS. I've called USPS several times and in so many words, they said that the package has been lost. I needed this package by May 1 for my prom. I have cases that hasn't been addressed. Today, I called USPS and a rep told me that there was a note on one of the case numbers saying that I've been contacted about the problem, but I was never contacted. My tracking number is **.

A package that I tracked and knew that delivery was today, 4-29-14. For the last three deliveries, I have had to stand out in the snow waiting for the rural carrier because they refuse to leave their vehicle and set the package on the deck as instructed. Today, my husband was waiting outside in the rain for the rural carrier. She never attempted to make a delivery but instead had the "card" filled out indicating that an "attempt" was made when she DID NOT even bring out the packages for delivery. Her response was, "Your gate is always closed." We track our packages and the gate is not closed when we are expecting a delivery. Furthermore, we have been forced to wait outside for the rural carrier since they refuse to leave their vehicle.

I'm writing to express my anger and frustration over the way the post office in Fort Jones, CA is handling my mother's mail. What recently happened is uncalled for and needs to be addressed. My mother has lived at her current address for well over 30 years and rents a PO Box at the Fort Jones post office. This is a small town where everyone knows everyone. For some time now she has been complaining to me about the service she receives from this post office. She says the woman in charge is openly rude to her but the real problem is the fact that my mom's mail is intentionally returned to senders with a note stating that my mother has moved. Also, she has received mail that appears to have been opened but is told by the woman in charge that it came that way. I normally take my mom's complaints in stride not really thinking that the USPS would behave this way, however, after my experience today I now know there is clearly a problem. Most of my mother's mail is addressed to her PO Box; however, there are times when mail is addressed to her actual physical address. When mail is addressed to her physical address, it is put in her PO Box and for the most part my mother has had no problems receiving. Yet whenever the manager is on duty things don't go so well.

When does it take 6+ days to ship within the state of Ohio. Tracking on day 6 and now it's in Minnesota! Really? Trying to get customer service on the phone was over 20 minute, dealing with an automated attendant - and on hold finally - for hour!

We run a small business 18 miles from the post office. We rely on the rural mail delivery because it is just so far from town. We are closed Tuesday and Wednesday but open all weekend. Our store is off on a dirt lane (well maintained) with a big flag at the end of the road which indicates that we are open or closed. Since opening we have had continued problems with getting deliveries from USPS. Our mail is left on the ground at the highway, or pink slips have been left. We have explained to the carrier many times that we are closed 2 days, what they are, and to please try to redeliver. Most recently we received a pink slip on 4/16/14, a Tuesday. Marked Business Closed. Marked parcel, but no sender info at all, no final notice date. No number of times tried to deliver. Got the slip on Thursday when we reopened. Expected delivery that day. Nothing.

My daughter sent me small package for my birthday gift, thru Priority mail international. It was supposed to sent to South Korea. But package was sent to Rio de Janeiro, Brazil by USPS Chicago sorting facility. Currently that package has been hold in Brazil for over 2weeks. There is no update of delivery status now. Still holding in Brazil. I got a lot of international packages from England, German, Japan, also korea. I never had experienced this stupid delivery mistake. What a shame on the reliability of USPS! It is very amazing at seeing USPS official advertisement playing with Amazing Spiderman.

I sent two packages via priority mail & they have yet to be delivered. The first one they sent to a wrong city, supposed to go to Edwardsville, IL but went to Jacksonville, IL. It also had no tracking activity for two whole days. I want to be reimburse for the priority rate I paid. It will arrive via a regular mail time frame. They both show leaving local post office of destination at 2 & 3am last night yet I was just told they will still not be delivered on today. Why did they got to two Missouri facilities? That doesn't normally happen. Tracking #'s: **

Went into the US Post Office in Del Rio, Texas. This is the one on Bedell Street on 04/21/2014. Needed to buy 2 postcard stamps and this US Post office DID not have any such thing!!!!! I had to pay full postage ($0.49) each to mail 2 postcards to register my new appliances!!!! I think it is very sad that one cannot buy a postcard stamp in a United States Post Office!!!!!!

I have a Registered Mail sent to me from China. On Apr 3 2014, USPS first tried to deliver it to me. I was not home so they left a notice. I scheduled a redelivery online (**) on Apr 3 for Apr 5. I went to the Elmhurst A station on Apr 5 and was told the package was taken out on Apr 4. The carrier will redeliver it to me. I didn't get my package on Apr 5. I went back to Elmhurst A station on Apr 7 and was told the package was taken out on Apr 5 and the carrier will redeliver it to me. I still haven't got my package as of today Apr 24 2014. The tracking online (**) stopped updating at Apr 5. I have called customer service multiple times and opened at least 3 three cases and got no response from the Elmhurst A station. I was told the case has been escalated to the regional consumer affairs office but I got no response from them either.

I have received mail from my lawyer's office and other mail from the VA regional office already opened. These documents are in envelopes that have their return address on them. Why would the postal service believe that there would be anything illegal in them and give them a legit reason to open them?!

I put mail out to be picked up, the same piece over and over for 8 days. I've had issues with interrupted service but usually a call takes care of it. I had to physically walk up to the mail truck and hand my mail to him. He never said anything and never removed the earphones. I returned to my home and called my local PO. I was told, “Perhaps you're just one of those people that do not receive a lot of mail.” I rattled off specific companies that I receive mail from by particular dates. When I told him I've lived here for 6 years, he decided to listen and told me he'd "quiz" the mail carrier when he returned that day.

In the past year, since I got engaged, I have ordered a lot online from Amazon and Etsy. Both websites I absolutely love to work with. However, almost every item was lost, damaged or significantly delayed in deliver by the postal service. When I file a complaint, it takes at least 2 complaints per incident for the issue to be addressed and once it is, the office tells me there is nothing they are going to do to correct the issue. How can so many packages be lost and damaged? My father lives with me and after my second complaint one of his packages was left in the middle of our very long driveway. No one will help me and I am losing money by having to reorder so many items and I am losing time, which is making me very nervous as I get closer to the wedding and finish ordering my items and mail out my invitations or wait for my RSVP cards.

Recently, I've been targeted by my local mail carrier and she has refused to deliver any of my mail. I've contacted the local office several times. I've contacted the USPS directly and no one seems to be in charge. This person has purposely returned important items I've needed to maintain my finances and other business dealings. I'm very angry at this point that I am unable to obtain any direction on how to resolve this matter.

So I ordered a package on April 15 on eBay and I found out that I had to go and it was shipping with USPS. So yesterday was the day they were supposed to come and they said they came. The problem is I was completely awoke at the time and my doorbell did NOT ring once. Then I went to the post office where they said to go and the lady check my tracking number, she doesn't even go to the back of the store or put the number in the system and says "it's still with the carrier". I left thinking she was probably right. Then after I got home I thought this makes no sense whatsoever.

We have a mail box at our front door. There is also an old mail slot in our garage door which we have heavily taped up with a permanent note that says "NOT a mail box please deliver mail to front door". On most days the mail man delivers our mail to the front door but about once a month the mail carrier removes all the tape and the sign and put our mail in the garage. We don't use our garage on a daily basis so we will go in there and there will be mail on the ground that is a month old. I have had to pay late fees on bills because of the mail carriers' incompetence and inability to follow directions. Also the fact that he or she has the gall to remove the tape and sign which I put there to help ensure he does his job properly is just astounding. That is my property and he tampers with it just so he doesn't have to take the 2 extra steps to our front door where the actual mail box is.

Several of my neighbors block my mailbox because parking is limited on our street. Our mailman does not drop our mail off; he does not have to. My neighbors get their mail but I have to wait for the next delivery and hope that no one blocks the mailbox at that time. I have contacted the PO via email but no one has responded and it seems that they do not care. BUT THE PO WANTS ANOTHER INCREASE. If there was another way to get my mail, I would not use our postal system. Maybe they should be privatized as most other businesses because their service does not warrant their increases.

The form to change my health insurance from one plan to another arrived on the last day of the option to do so at 4:31. Rather than sending it first class, I paid extra to have it mailed Priority so that the form would arrive 5 days before the deadline. I am certain that the very late arrival of my form contributed to the delay in having my health insurance processed.

I just want to file a complaint against USPS. I want a refund of my money in an insured package and whatever apply. I sent a package to be delivered to my customer who bought from me some used watches on eBay and the package was sent on 3/24/14 to be delivered on 3/26/14 but never was delivered, so I gave the money back to my customer and I complained USPS twice and never contacted me again when they will call me in 24 hours and never did. This happened twice. Now is 4/11/14 and no news of it at all. I do not know what happened to the package, no idea????

We are not only dissatisfied but very angry with the U.S. postal service for such poor service now for quite sometime. My family is very large and recently at a family get together the entire family is dropping the U.S.P.S. services and will no longer use them. Their services have absolutely gone in the toilet. They deceive customers with their screwed up services like priority mail by saying it will arrive in 1-2 days when in actuality it take 3-4 or longer. People are paying high prices for very little service and no one at U.S.P.S. takes responsibility for their serious mistakes.

UPS and FEDEX are now handling our parcels over to USPS for the last leg of larger package deliveries. Three packages (originally shipped UPS) last month went missing (but USPS tracking confirms all were delivered between Feb 28 and Mar 5, 2014) and when the fourth one doesn't arrive (originally shipped FEDEX) off I go to USPS. 45 minutes or so after leaving, I get a phone call and miraculously all of my missing packages from the past 6 days will be in a parcel box with the key to that in my mailbox. FINE. My husband did ask, "where were they all this time?" I didn't think to ask and didn't really care. We've got them. This has never happened before. Here we are 4 weeks later and again, first a package from FEDEX was turned over to USPS with a delivery confirmation on April 2, 2014 and was not in my mailbox.

I live in an apartment complex that has very small mailboxes. I check my mail on a daily basis and therefore there should be no reason why the following scenario happened. On Friday 4/4/14 I received a notice in my box along with about 3 pieces of other mail saying that my mailbox was overflowing. So I went to the designated post office that was on the notice to pick up my mail on that Monday 4/7/14. After waiting for 30 minutes at this post office for my mail, the supervisor came back to the window and said that she could not locate my mail and that she would check with the carrier when he returned from route. The supervisor was extremely rude in her response to me.

All our mail goes through United States Postal Service, and naturally, sending mails and packages through USPS sounds like a good idea. This is how we get our mail, and it doesn't work. At one time USPS might have been dependable, but it's no longer a reliable service. I sent out a package as a priority mail that was supposed to be delivered by two to three days, and now it's been over two weeks. In between that time, I thought the package was lost or stolen. I have made three cases, and initially they told me to use the online service to file.

On Monday 03 31 2014, I went to the post office to send an important letter internationally. The letter should be there by 04/09/14, I said and I ask to send it within 3-5 business days. The man from the post office assured me it's gonna be there in time. Guess what?? After 7 business and 9 regular days, no package, no tracking besides it has left New York facility on April 2. I want to know why I paid $54 for 3-5 days delivery, if this is a rip off???

I subscribed to this magazine in Sept 2013. In Dec it stopped coming until I made a complaint at the Evans, GA branch. I got my Mar issue but in Apr it stopped again. I find this suspicious because I get my Golf Digest magazine without incident.

I moved from Bronx, NY to Acton, MA. And up to this date, I have not been receiving my mail forwarding like it should be. Many of my mail pieces is not being forwarded. I am so tired of calling and getting vague story when I know expected mail is not in my hands. I only updated who I can recall on my address and mail list. But I didn't have everyone's address. I went to the Whitehouse.gov web and reported government agency. Because worker who does not do their job as demanded by the agency and in good faith should not be paid for working on conspiracy, retaliation or tampering. And should be home without wages.

I ordered a phone and it was sent smart post. I tracked my pkg a week later and it said it was delivered on April 2nd at 12:4pm but I never received my pkg. I contacted the P.O. the next day and was told they would call me back and never did. I called the next day and spoke to a woman who contacted my mailman and asked had he delivered apogee to my address. His response was he had no pkg for me at all. I was told to call FedEx for their tracking number for the USPS trk number which starts with 9. I did, I called back and spoke with a guy. He said he'd call back when he spoke with driver because the pkg showed scanned and signed by him. The mailman now told the guy he had a small pkg and put in my box, which is impossible because it wouldn't fit and he earlier stated he received no pkg for me. What should I do?

The USPS is extremely disrespectful and does NOT care about customer service. I have called my location numerous times about packages claiming to be delivered and not arriving, and they never respond. They would tell you the exact same thing you find on the tracking information and you can never speak to a real human being. I am also disappointed about how they handle Media Mail and First Class Packages. I weighed and printed prepaid labels and dropped these packages off at the post office only to have them returned to me days later with a stamp I could barely read. When I weighed them again and returned to the post office and asked why these items were rejected after waiting on a VERY long line, the rude employee told me that they were weighed incorrect and were off by TWO OUNCES. USPS wasted my money over 2 ounces as when they scanned my prepaid labels, they were considered "used" therefore I lost money on the previous postage I paid for.

I tried to resolve a missing package with USPS from March 14, 2014 and up to date I have not hear anything in reference to my missing package.

Purchased some guitar cables and cable plugs under order #** from www.lavacable.com on 30th December 2013. The total order plus shipping valued at USD 244.75. Items shipped with tracking info given on 6th January 2014 via United States Postal Service heading to me in Malaysia. Last update on tracking was 27th January 2014. It said "Processed through sort facility" at ISC Chicago (IL). Despite chasing many times, USPS does not reply many of my tweets, facebook messages and emails. Any reply I get is vague without a confirmation of where the order is. Last proper update was via twitter on February 14 saying "no it was not cleared Customs yet." Last update to my twitter was on 26 February telling me to write an email to socialmedia@usps.gov. Email reply received on 7th March with no info provided on where the package is. Today is the 26th of March and I still have not received my items. USPS should refund me USD 244.75 due to their negligence in having my order either lost, stolen or misplaced.

I sent a box of personal items, $ amount priceless. Sentimental value only. Left home town Mar. 10, got to Denver Mar. 12, left Denver Mar. 20, got to rightful address Mar. 24. Items in box received was not what I mailed and it weighed 13 pounds less than it did when I mailed it. Let local post office know and they told me that I would just have to wait to see if the person that received my items call me and let me know. On a couple items in the package had my name and address on them. So hopefully somebody reading this will contact me. If so name and phone number is available when you call information. Items were home videos a few pictures and a couple golf magazines. No use to anyone except my family. Thank you ahead of time.

Post office claimed they delivered the package to the right address. But on the day they said they delivered it I was home and had no one deliver a package as neither the dog barked, doorbell rang, or was left anything at the door or mailbox. Not only that, but for most of the day I was sitting at a desk in front of a bay window overlooking the mailbox and driveway and saw no such delivery. I paid for the contents of the package and expect delivery to be accomplished when it is paid for. There is no accountability in the USPO. If this happened in the private sector someone would be accountable for these types of mistakes.

Important documents were mailed from AR to FL via USPS Priority Mail and nobody in the Postal System can find the package. It was my late Dad's Death Certificate with important family documents. No wonder the USPS loses billions of dollars a year of our hard earned tax money. I vote to privatize the mail system.

I thought I was on the official US postal change of address. Once I submitted my info, I notice a 39.95 dollar charge amount immediately out of my bank account. There's no 800 number to call them. They would only respond through email. They told me I would get my money back. That clearly didn't happen. Then I was too late and read the reviews. People were complaining about them taking money out of their account monthly. So I went and changed my banking info to be safe. I suggest if you accidentally go throw them, change your account info asap.

Yesterday I received email tracking that express mail was out for delivery # **.... at 10:30 am. I waited all day for mail... then at 5 pm, mail was delivered, but no express package. I called the post office # on line. After an hour waiting to answer, I was given # for local post office, who told me package was there... @ 6pm. I did not receive package or notice for package. I was told it would be redelivered today. Its now 4:30 pm, still not delivered. Was delivered at 4:35 pm today, a day about it was to be delivered before 3 pm...

I ordered a package in February, package was delivered to wrong address. I called the 1800 postal service number and lodged a complaint on March 10th. The representative sounded as if there was no resolution until I demanded to speak to the supervisor. He informed me that they will try to see if the package was returned to the main post office and i should receive a call from them in 24 hours. I requested they return to the address and retrieve my package. Tuesday Morning, I decided to call and make certain everything was okay. The representative I spoke to told me the case number was closed. I stated I didn't get a phone call. He stated the package was delivered. I said to him, "I know that, the complaint is that it's not my address." He provided me with a new case number. Wednesday someone calls me from a blocked number and left a voice mail when I checked it. It's the post office stating the package is not in the office and that the item was delivered. I called again this Monday and was given the number to consumer affairs. I am currently awaiting a response. Why is it so difficult to retrieve my item from the address delivered or reimburse me my doggone money. It's theft. I'm out money and out my item. I absolutely cannot believe the USPS.

USPS has envelopes that say one day Priority Mail on them when they don't guarantee it. If they don’t guarantee it then I can just buy a stamp and send out for 50 cents. They have been charging me $5.05 for my shipments for years and now this month most of my packages were arriving within 20 miles 5 days after shipping. Over 15 packages. They won't even refund my money saying they don't guarantee it. Well I ask them why is on the envelope ONE day Priority. It's misleading and ridiculous where they won't even give me $5 back for each packages when they cost me over $5000. They are Broadway tickets and my clients they did not receive them within 3 days, I had to refund. They would have got to them if I just did regular mail. Ridiculous.

I recently moved to a new household and one of the members of my family moved to a completely different household. As we were supposed to, we each put in Change of Address Forms - me for the house I was moving to, my dad for the house he was moving to. However, apparently it's okay for the Local Post Office to ignore the fact some people in the world have a different first name and they forwarded all my mail to my father, which would be fine if it weren't for the fact he lives 3 hours away. The problem was discovered when I was tracking a purchase and on the day it should have arrived, the updated tracking information said "Forwarded".

Anything left up to our government to manage or operate is garbage... USPS is no exception. I refused a package and my post woman wrote in large marker "refused". The package was checked in and showed via the original tracking that it was "refused" however from there it simply vanished. WTF!? Leave it up to the complete incompetence of the USPS to royally screw the simplest of requests up. Now I am on the hook for a package I never even touched or was even delivered... Way to go. Nothing but a pack of nicely dressed idiots and losers! FedEx be sure to Thank USPS for my future business with you.

I ship a lot of Priority Mail packages and the 2-3 day service USED to be dependable however, it seems to me that ever since they totally revamped that service it has been 1 issue after another shipping! I use the correct boxes, labels etc. and just disgusts me every time I look at the label and see "2 Day" etc. knowing that 99.99% of the time that will NOT be the case! I am in the process of my 2nd "lost package" and anticipate a 3rd in the next few days. I have tried repeatedly to get answers about the poor service and keep getting passed around after finally making contact with a human being only to be treated very rudely. During my most recent phone call to them, the individual was more concerned as to how I was able to reach her and refused to assist me and ended the call with "You will have to contact your local office" when it was my local office that referred me in the 1st place!

Package shows as delivered, never received. It's the second time in a week that this happens. Last time the was package delivered next day after I visit the post office. The Package was delivered to **, and not to my address ** around 500 feet away in a community of houses. I also receive correspondence of ** to my address. This time at the post office they sustain the package was delivered to my door and I'm sure It was not, my wife was at home at that time. I spent 30 minutes before I went and knock at the postmaster office, located in Belden Ave (Norwalk CT) and the only I received was attitude. Post Master is Ricky **.

Many days in recent months we are not receiving mail. Others in this small town of Alpha, NJ are experiencing the same problem...no mail delivery. This is unacceptable and needs to be addressed immediately!!

I went to USPS on 2/24/14 to mail a package to Florida from New Jersey. The package was not received nor was it returned. Speaking with numerous post offices (approx. 4) the package is still lost and the answer I received was CALL CONSUMER AFFAIRS!

I have filed over 20 complaints in the past year, problems over and over for three years now. I run a business out of my home (the post office knows this). I set up pick ups each day for outgoing packages, and also have supplies coming in each day. Today, the mail arrived after 5 pm, the carrier left mail on top of the outgoing mail, and did not take the outgoing. I also knew from online tracking I had three packages of supplies to be delivered today, they were not. I went through the neighborhood to get the mailman to take my boxes that he did not pick up, found him and gave him the outgoing boxes. I asked about the deliveries, I was told he did not have them. I asked him to look in his truck, he refused! I told the carrier if he did not at least look I would be filing a complaint. The carrier, tells me, "Go ahead". So, I go back into my house and call the local post office, I was hung up on two times. So then I filed three complaints online about the boxes that were not delivered. Two hours later, the tracking was updated, saying "Notice left", which is lie, no notice was left, and I was told he did not know where my packages were. This is the worst service ever, as a business I think I need to take my business elsewhere.

I sent a package to Ireland on February 8th. As of March 12th it was still being listed as: Processed at USPS Origin Sort Facility. The package was an eBay auction item and eBay is refunding the buyer their money. Someone needs to stop the theft that is occurring at the Chicago Postal Sort Facility.

I own a business, I had did $30,000 in shipping cost last year alone. Since USPS had included insurance into the cost of shipping. I have had 10 ordered damage. I filed the claim, attach needed proof of payment, value and picture of damage items and boxes.. My buyer and I both taken items in to the local USPS. Month later for no reason known or any word, the claims are refused. ONLY 1 out of 10 was honored. I tried emails through USPS.com and just get an email back telling me to appeal them, I have done that twice and just keep getting the same email back, I have appealed and been turned down again. I tried talking with my local postal office, they told me they could not do anything. Called the USPS 800 number, put on hold for 20+ minute than got cut off. Call the complaint line, put on hold for 22 minutes, did talk to someone that said there was nothing they can do. Claims are handle online. So USPS insurance is a scam. They ruin your items, have you turn them in to them and then never pays you. There is no one that will help, even if you're a business customer. If I ran my business this way, I would not be in business for long.