USPS Reviews

On 12/20/2011, I mailed two boxes: one box to Keith **, ** CT 06360 and 1 box to Kristin **, ** CT 06360 from the New London Connecticut Post Office. I sent the packages priority mail and was told the packages would be delivered on 12/22/2011. I contacted the Norwich Connecticut Post Office at the end of January 2012 and was told the packages were held for 30 days and if not picked up, they would be returned to me. The person on the phone told me she remembered seeing these packages but they were no longer in the office. The post master must have returned them to me.

This happened at the U.S. Post Office, Camilla, GA. A lady that I work with and I wanted to order some flowers from Burgess Seed Co. so we decided just to have them delivered here at our job. We ordered the flowers and put our street address for delivery. We received part of the order, everything fine. The second order came and was delivered to the P.O. They put a postage due card in our P. O. Box saying we owed $8.89 more because it was delivered to the P.O. We had already paid Burgess for P & H. I did not know how it was going to be shipped. But why should I have to pay the P.O. that much more since they did not even try to deliver it. That is a total rip-off from the P. O. They said Burgess should have had to pay for it. It was not Burgess’ fault. They delivered as per my request. All I had to do was go to P. O. and pick up. No trouble on P.O. Then to charge that outlandish fee is crazy.

The Post Office letter carrier charged me a USD3.00 extra charge for a parcel post package sent from 77059 to 75080. The package was 18 x 18 x 12 and weighed 15 pounds. She explained it was a balloon charge. Your website says that a balloon charge applies when the package exceeds 108 inches and weighs less than 20 pounds. Request: I want a refund.

I was returning a package to QVC yesterday. It had a label on it that told me this would be free to ship and then they would charge me $6.99 off my refund. When I gave the clerk the box, I mentioned it to him. This was the first time I remember I didn't have to pay upfront for a return to QVC. So clerk ** from Wyoming Rogers Plaza Post Office in Michigan snaps at me and said, "Are you telling me or asking me?" He said then, "Are you trying to say I don't know what I am doing?" I was really upset. I thought he was not being a good clerk. The other dissatisfaction is the boxes I received apparently free. I didn't know I signed on to something that would cost me for months. It is unfair to trick people.

I mailed a large package on April 17, 2012, at the Irvona, PA post office, insured it, got Priority shipping, with signature confirmation. The package was going to an address in Raleigh, NC 27604 and contained live plants. I was told by the postmaster that it probably would get to its destination on April 19, 2012. As of this evening, the package has not been received in Raleigh and in checking USPS tracking system, the only information re the status is "your item was processed through our Warrendale, PA 15095 facility on April 18, 2012 at 5:16 p.m." I called USPS customer service number but only got a recording telling me the same information that was on their tracking website. At this point, the package is lost and I have no idea where it may be. This is the third incident I have had in trying to get an article/package mailed through the USPS. Assistance is needed in locating this package immediately due to the contents.

I recently ordered a few items of clothing from American Eagle for my children. The clothing was shipped in a bag. When the bag arrived, whoever delivered my mail that day had stuffed the bag into my mailbox very tightly and then stuffed my envelope mail beside it to the point that it was crumpled. This wouldn't be a problem if it were a smaller bag and could actually fit! It was packed in so tight that the bag was ripped by the screws in the top of my mailbox and almost ripped a pair of cargo shorts that I'd rather not have to re-buy!

On April 17, 2012, we set up a package to be shipped overnight to LA with guaranteed delivery by 12:00 noon. We paid online ($94.54) and printed out all the shipping information. We sent an employee to the post office for final delivery and were told we had additional fees to pay. We paid the additional $186.26 and thought we were okay. Midday on April 18, 2012, the postman came to our office and told us our package could not be delivered because we had not paid all the fees. We were immediately shocked.

I shipped a priority mail international package on Feb 7th, 2012. The recipient still has not received the package and I have already had to refund the money. I have placed several calls into USPS and made two visits to the post office where I sent the package from Bethesda, MD office. Each time they tell me "we don't track those packages" and brush me off. It has been over two months and the package has not been returned to me (my return address was included) and the post office told me they would refund my shipping cost. The package contained an iPhone 4 worth $300 (which was the declared value on the package).

I have a missing mail (my rent check). I called the Gainesville PO 3 days ago and left my phone number. No one called. My landlord wants another check, but I am on disability and my bank balance is $14.00. I cannot cancel the check and I cannot write another. It was addressed to Oscar ** at **. Please help!

On 04-16-12, I went to get my mail out of the gang box when I discovered the lock wasn't working. I went to the post office to have it fixed and they charged me $50 to replace the lock. I see no reason to pay for a new lock when it wasn't my fault that it was broken. The post master at the Phelan post office said it was district policy (San Diego district).

I ordered office supplies online to have delivered to my office. We are in a suite and our office is about 60 yards from the mail boxes with a separate drive to pull your vehicle into. Postal worker will never bring to our door nor leave a slip stating we have a package. I have to physically go to the office to get the package after 2 or 3 days of tracking it down. Terrible attitude in the post office.

US Post Office lost an expensive package: I have recently sold part of my personal coin collection to people all over the USA and to one buyer in Beijing, China. He recently purchased my most valuable coins: 1994 China Unicorn. Because of exports over $3500 requiring an export license and at the suggestion of the local post office, I under insured the package. Well, the PO has lost the package. The package was delivered to the distribution center in Atlanta on March 24. That is the last time I have heard from it. The routing number is **. With all the electronic equipment, one would think they could locate my package. I stand to lose $3500 if the package cannot be located. I have talked to many people at the PO. They seem to not really care. Any help you can give me, obviously, will be greatly appreciated.

I had a package mailed from India on March 28, 2012. It was processed in New York on April 4, 2012, according to my tracking number. As of today (4/18/2012), that is where it still is. It is now 21 days and counting. USPS is pathetic.

I sent a priority flat rate envelope from Chicago to Detroit on April 6. My envelope is processed through Allen Park Sorting Facility on April 8 and without further update ever since. I called the facility to ask what is going on with my envelope. The lady wrote down my tracking number and asked me to call back after an hour. Okay, an hour later, she told me it's not there and repeated the status showed on their online tracing system which I already knew! **, they have no clue of what's going on and no one cares. It contained important docs. I hated the lady at my PO. She misled me to use Priority even when I wanted Express at first; if I read these reviews before! I still hope my mail will make it. And regardless of the result of my mail, I won't use USPS again!

I placed an internet order with a USA company who in turn contracted USPS to deliver this parcel to me in South Africa. The order was placed on 05/April/12 and USPS tracking shows the parcel clearing customs in Korea on 09/April/12 - nothing since then. It's impossible to get any answers from USPS using their web UI. It's the most unfriendly site around and does not allow for international inquiries. I am not sure what to do.

I’d like to post a formal complaint against the mail carrier that delivers my mail at ** Buzzards Bay, MA. I have reached a limit of time and effort I can complain about this person to the local Buzzards Bay Postal Service and nothing, absolutely nothing is done about her. The latest incident happened yesterday when an 11x14 hard envelope with specific instructions on the front DO NOT BEND - PHOTOS INCLUDED was folded in half and placed inside my mailbox with the typical mail. Needless to say, the pictures inside were ruined. As my husband immediately took the envelope to the Manager at the post office, Mr. Chuck **, stamped the envelope with Arrived Damaged and informed him to call the sender, Sears portrait in this case, to resolve the problem.

On April 5th, 2012, I overnighted and express mailed two cashier's checks for my mortgage company. I have all receipts showing paid and sent. My mortgage company has not received them, but the tracking shows someone at a zip in Dallas, TX signed for them, but the zip code where it shows it was signed for is different than the one I sent it to. I have all receipts! This is causing me serious distress and late payments. I need help finding this package and searching to find my payments. I need someone to contact me! This is $959 of my money and I am not happy! Thanks!

I shipped out a suit jacket in a large shipping bag. A few weeks later, I got the bag sent back to me folded up in an envelope with a nice clean cut down the center and totally empty. There was a note attached to the empty bag saying that the bag was found loose in the mail and these thing happen from the machines, etc. Of course I didn't buy insurance for this item but considering it was clothing I didn't think there was much chance of it getting damaged.

I came home on April 8, 2012 to find no packages in my mailbox despite the tracking information showing that four packages were delivered. Two were shown to be delivered on April 6 and two on April 7. I was informed by four witnesses that my mailbox was left open by the USPS mail carrier. The packages that were shown to be delivered on Friday April 6 were small and would have fit okay in my mailbox. One of the two packages that were shown to be delivered on April 7 was a very large package that contained 6 shirts, two pairs of shoes, and 1 pair of shorts.

The carrier doesn't close the mailbox door and I see it left wide open when I come home. I have mentioned the problem to the carrier in past but no improvement. Last week, it was two days in a row, Thursday & Friday, and now, again today, Tuesday.

I purchased one book, first class stamp ($9.00). I used my debit card, went home and I realized I got charged twice. I went back to the post office, I talked to the supervisor and she told me she can't credit back my account the extra $9.00 charge, I can have on other book stamps. So that's US Postal Service's policy. Maybe they need to be posted on the wall. In the future, I'll use FedEx or UPS, not USPS.

Sean told me to file my complaint here, so here goes. I sent a package on March 22, 2012. Item is missing. I called on April 9, 2012 and they said they would get back to me. They did not. I called again today, April 17, 2012, and spoke with Sean. According to the tracking number, it arrived in Binghamton and has been missing ever since. Tracking number was never updated and never delivered. He said there is nothing they can do until it's found. I am out this money and my item. They offered no other recourse to reimburse me. I am just to sit back and take it. Even though I sent priority mail, it means nothing.

I manage the installation of asphalt preservation treatments for an Asphalt Preservation Company. When treatments are installed, the roads are closed to traffic for a period of 24 hours. If driven on, the treatment is compromised and damaged, and warranty is void. On Tuesday, April 17th, the postmaster of the Washington Utah post office instructed his delivery driver (truck # **) to drive through the cones on the newly sealed wet asphalt surface, causing thousands of dollars in damage on private streets as well as pulling into one of the resident's driveway with wet seal on his tires, damaging their painted driveway. When I called and talked to **, he said he has to deliver the mail daily by federal law.

I am very angry that I had to wake up early prior to preparing myself for work and take matters into my own hands with the USPS. This is the 2nd time this same incident has occurred and I am pissed. I placed an order on April 5 from an online retailer. It's stated it would arrive in 7-10 business days. First, the package was being handled by UPS before it stated that it had been delivered to USPS and provided a new tracking number. I checked daily on the USPS website, waiting anxiously to receive my package. Friday, April 13th, was the delivery date and everything seemed to be running accordingly. On Friday, April 13th, I rushed home to no package, which was coded on the site as delivered. It was now after 5:00PM and the post office was closed.

I filed complaint about my mail being put in someone else's box and against post office #CA108422705 Connellsville, PA 15425. I received harassing/threatening phone call from ** at post office Connellsville, PA and he made false statements against me and Nikita **, then hung up the phone call on us. I contacted the PA state police and FBI and contacted consumer affairs.

I have five packages all with tracking numbers which seems to be getting lost in one place (USPS Orlando sorting facility) when in transits, one was found and came back empty. Frustrating how it gets processed through one area and disappears. I can understand one, but five? All sent on different days of the week? No call backs on the issue, nobody is willing to help you locate the package. I'm losing money and my buyers are getting pissed off.

I’m not receiving my mail. The mails are being mixed up. The mail carrier was talked to. This has happened many times and they have had other complaints from other customers.

Every day the mailman delivers our mail, he is aware that my German shepherd is in the house most times. He continues to disregard my requests that he would not walk across the lawn to the neighbor's house due to my dog being in the master bedroom window. The mailman calls me by my first name and taunts the dog by calling out "hi" to him as he walks across my lawn. He knows the dog is agitated as in the past. My dog has broken a bedroom window trying to get to the mailman as he crosses my property. Today, my dog ruined 4 bedroom curtains (totaling $160) and bent the curtain rod being agitated by the mailman. He needs to respect the property lawn!

My tax documents with personal information were sent to NV in a letter sized package sent priority. I mailed it on April 2, it was not delivered to the address. It was not scanned when returned to the post office and I was told it was thrown in a bin then forgotten about, then a flat of junk mail was thrown on top of it and they do not know where my package is or what happened to it.

This post office has had problems all my life. In the past, there were post office workers that were lazy, loud, and rude. As far as I know they were replaced because I don't see them in the front any longer. Another issue is the package delivery needs to be corrected. They can't even make up their mind up on what time of the day they want to deliver my packages. They try to deliver during 9am to 5pm. I am a student. I go to school from 8am to 3pm.

I already emailed your customer service and nobody refunded my account. Your website charged my account and did not print my labels and I had no 'History' under my account. Your online chat lies saying not to worry because it was not going to charge my account. And it did charge my account. I have no refund till today. On Monday if I do not have the refund in my account, I will report to the Atty. Gen. Office because this is a credit card fraud.

Since October 2011, I have been having trouble receiving mail. For days or weeks, none showed up. I, by chance, ran into the delivery person in Dec 2011 and he said he would not deliver my mail because he would not walk under the palm trees on the public sidewalk area in front of my gate. I made complaints to the post office at 18002758777 (about 6 times) and nothing changed for a while. When it did, the only thing they did was arrange for someone else to deliver my mail separately while the delivery guy made the run to the rest of my neighbors. Fine, I would have to do my job or be fired, but fine. That really would be okay. But here I am in Apr 2012 and with the exception of his absence, I get my mail whenever, whoever feels like dropping it off.

I just wanted to state that when I needed help locating and re-routing a certified check we overnighted (which may end up in the wrong hands), I called the consumer affairs of the post office. I was put in contact with a lady by the name of Chemayane who was so very helpful and went above and beyond to help me. She, Chemayane, also followed up with a phone call to let me know the tracking number of the letter the following day. She was so great and I have not received such courteous, and above and beyond customer service in at least a decade. Chemayane should be praised for her kind, caring, and helpful customer service and should be appreciated as she is a wonderful asset to the postal service.

Too Many Breaks - I lived in a community where our mail is delivered in our clubhouse mailboxes. Over the last few months, at least 6 months, it does not matter what time of the day I go and get my mail that our mail lady is on a break. Every time I get my mail it's a different time of the day. Sometimes it's 3pm, sometimes 4:30 pm, sometimes 5 pm and she is always outside, either talking or texting on her telephone. Maybe that is why it always seems our mail is not all in our boxes until most of us have already been up there. This past week she has now decided to play loud Spanish music in the mailroom. We all do not speak Spanish and we should not have to listen to it. I thought about putting a complaint on her a couple of months ago, and today made up my mind. She drives mail truck # **.

I had a package delivered to my PO Box. My tracking information stated it had been delivered on April 9, 2012. I had nothing in my box, no notification slip, no key for the package boxes, nothing. I waited a few more days in case they just hadn't gotten it in my box yet, but today, the 14th, I went to the desk and asked about it. I had printed out my tracking info that showed it had been delivered. They said they put a key in my box and the package was both delivered and picked up.

Insurance claim not paid: I shipped item express mail and paid for insurance for a declared value of $188.83 but only got a check for $100. Item was shipped on 12/29/2011 but did not get a check until 04/13/2012. Four months to get a check and then it is for the wrong amount. All I get is a runaround from the USPS people but no money.

I went to the Mattapoisett post office to mail my income tax payment. I got there at 7:15am. The sign on the door said open at 7:30am. I waited for 20 minutes and nothing happened. At 7:35am, the postmaster came outside to put up the flag. He told me they didn’t open until 8:00am. I left. At 8:15, I went to the post office in the next town (Rochester). I was working there that day. The sign on the window said open at 8:00am but no one was there. I hit the window and rang the bell. A woman answered and she told me they didn't open until 9:00am. I screamed, “You’re kidding, the sign says 8:00.” She told me the sign was wrong. I yelled and swore at her. It wasn't the right thing to do but it felt good. No wonder the post office is going out of business. They suck. They should close them all.

I ordered something online and had it delivered to my company address. I was tracking my package through USPS online tracking service they provide. I noticed that they left a message stating my package was undeliverable. So I went to the post office to pick it up in person the day after (4/11/12). The lady I spoke to told me that the driver did not inventory it at the end of the day and that it may still be on his truck. So she gave me a number to the supervisor and told me to call near the end of the day.

With repeated complaints to the supervisor ** and the postmaster at the local Centreville, Virginia annex, nothing has been resolved. We have several different mail carriers, each with their own issues. However, the carrier Mr. ** drives wildly and tears up the gravel on our private community road. We have young children living on the street, not to mention that the community of five homes pays the cost of the repairs to our private road. I can't seem to catch the carrier in action since he delivers the mail during my working hours. The supervisor keeps telling me she needs to be "reminded" to tell the carrier to slow down. To whom can we complain to get resolution?

The carrier simply left a bundle of mail on our front steps rather than putting it through the mail slot in the door. As a consequence, important first class mail was exposed to the elements and theft. I ran into the carrier on the next street. His excuse was that among the mail was a package that could not fit through the slot, so he left the entire bundle on the steps. It is debatable whether the package, which was a flexible plastic envelope containing an infant dress, could fit. Even if the package could not fit, should not he have put the rest of the mail through the slot. Moreover, if he was going to leave the mail outside, our side porch is sheltered and not visible to passers-by and just as easy for him to use. This is not the first time that I have complained about this.

Okay, I rented a PO Box and I did not get my mail as I was supposed to, so I closed the PO Box and started getting mail at my residence. Then again today I did not receive all mail. My husband was told I had to go get it at the post office if I wanted it, but there was certified slip? Given.

I have been shipping boxes through USPS daily for the last year. At first, I was getting notices from customers that the boxes I ship in have been smashed and thanks to all the padding I provide around my items, nothing had been broken. Now, I am starting to get notices that boxes are smashed along with the items. I bubble wrap each item so thick and the pad all around. This week alone, I had to give 3 refunds. For now on, I insure everything. Maybe they will get so tired of paying off claims that they will be more careful. I don't know, I guess we will see.

Massive amounts of missing parcels and 4-week delivery on priority: We ship over 100 parcels a day with USPS. So we have a ton of experience in dealing with them. If it was possible, we would never ship another item with them. Unfortunately, our items are so small that we cannot ship them any other way. In the last 6 months, USPS has gotten so bad that shipping within the USA in priority mail is now taking up to 4 weeks for delivery. This is not a single case issue. This is happening to at least 3-5 packages per day. At the end of the month, this totals about 90-150 packages that took a month to deliver when they were supposed to take only 3 days.

On March 20, 2012, I filed a change of address (due to a move) with the Redondo Beach, CA Post Office on Catalina Drive. On April 10, my real estate agent called to advise me that the new owner was still getting the bulk of all my mail. I called the 800 number and spoke to Ms. **. I have to say, she is the rudest, most uncooperative person of all customer help lines that I every used. She kept blaming me for not getting my mail and she kept shouting at me. She wouldn't even listen to me. With people like her on staff, it's no wonder that the U.S. Postal Service is in such a bad shape. Send her to remedial customer service training or better yet, get rid of her. I then talked to Ms. ** in the Redondo Beach Office who couldn't be more pleasant or helpful. She resolved the issue in less than 10 minutes. Thank goodness for her.

Hi. I was provided with a number to call at 718-348-3800 to schedule an appointment for passport renewal. I was never able to get a live person to schedule an appointment and left numerous messages as suggested, but never received a call back either. My wife also left several messages. I am not sure why hasn't anyone called us back yet and I'm getting the feeling that I may never receive a call back. I spoke to several people who have encountered the same problem. I've also browsed online and read many complaints and folks going through the same experience.

My postal delivery person refused to deliver my mail due to a vehicle being parked on the street. It is not against the law to park the vehicle on the street, but it is against the postal policy for their employee to not deliver the mail. What happened to "rain, snow or shine"?! The vehicle was not in a tow zone, fire zone, or any other zone for that matter. Being that the postal system is in jeopardy due to lack of sales, you would think that the employees would do their job and go the extra mile.

I sent an International flat rate "priority mail" envelope with personal documents to Rio de Janeiro, Brazil. The clerk told me that it would take 6-10 regular business days to get there. It has been over a month and it is not been delivered. After calling several numbers given by the Post Office here, I am only told that it may be in "Customs" or it is delayed! Is there anything one can do to find out where this envelope is? After it leaves Knoxville, TN, it must go through some port in the U.S. and then through Customs in Rio. Does anybody know where it was sent to after leaving the P.O. in Knoxville? The envelope is of no value to anybody, but it has important information regarding family business in Brazil. I paid $16.95 to have it lost!

I have been receiving mail that, if having anything that appears to be a credit card or something of a financial nature, has been conveniently opened in the corner or side of the envelope where the card is glued to the letter. The most recent case was Monday, April 9th 2012. This is not the first time this has happened. I live on a pretty busy street with lots of neighbors walking by which would make it difficult for anyone to just walk up to a mailbox and start opening mail, then putting it back. This has been done in a place where some privacy has been afforded to the perpetrator. There are more than one carrier on this route so it's hard to pinpoint who is the delivery person on any given day, but I'm sure the regional office has record of who delivered on the date provided. It should be investigated and I will be keeping an eye out and informing my neighbors of my experiences.

Ineptness & Rudeness at Pompano Beach Post Office: I have been living at my current address for over 12 years and about 8 years ago, I started selling books and various items online. I am at the post office 6 days a week and I see firsthand the terrible and shoddy service that is given to paying customers. I have had several bad problems with the staff at this post office most specifically one with a supervisor who has no people skills at all. The last time, she actually pulled my package out of my hands and placed it away from me. I was in shock at her outrageous behavior even though I knew from observing her over time that this was common behavior. She is rude and nasty to everyone and how she became a supervisor is anyone's guess. At the post office, bad behavior gets you promoted.

I was at home all day, waiting for a parcel. I received no knock at the door. However, when I checked my mailbox, there was a slip prompting me to have to schedule for redelivery or take time out and go pick it up myself. It's because they can't just try three times like a professional carrier. I called the 800 number, and it was completely useless and as impossible to get customer service as it is to get the recording to understand what you're saying.

In the past year, I have complained numerous times to my local post office (Saint Louis, Michigan) about the mail person leaving my mail in someone else's mailbox. The person, who seems to be receiving my mail, destroys it. Also, in the last two weeks, I have received mail that has been opened--a bank statement and a phone bill.

The postal master Ron at Willard City post office has told me and others that we have to have a post office box because he will not deliver mail to a personal home. Also, rules and regulations from the United States Postal Service states that they cannot deliver to a dead end street. So therefore, he wanted to put in a community box. The subdivision, Mountain Shadows, has been there for 5 years with existing homes in it. The covenants of the properties do not require any community box.

I mailed a package to Australia on Feb. 24, 2012. Today is 4/9/12. It is still in Sandston and no one will help!

After paying a dollar to have my mail forwarded because I had done the forwarding request online, my mail is not being forwarded. I just received a text from my previous landlord asking me what I wanted to do about my mail - a paycheck was not forwarded to the correct address.

My package from the VA was lost. I have a tracking number and they passed me to a Georgia number which tells me to call Consumer Affairs in my state. They still have no idea where the package is. It magically disappeared.

On 12/9/11, a package was sent first class to Alexandria VA 22304. I paid for signature confirmation because a first package sent first class on 11/26/11. It was never received. The package was left outside of recipient's door on 12/12/11, no signature confirmation. I have sent no fewer than 5 email requests to USPS Customer Service, asking for a response and a refund of $2.45. To date, other than two emails for an USPS survey, I have not received a response or an email. Although the dollar amount is small, I am very disappointed at the lack of any attempt to explain on the behalf of the post office.

I beg you to assist in the search for my posting. In 15/03/2012, I sent a parcel from the U.S. to Russia, Khanty-Mansiysk Autonomous Okrug-Ugra Nefteyugansk **, with the tracking number assigned to a class ** Priority. The latest information on the whereabouts of the parcels from 16th of March to export to America, and so far, this administration does not appear in the import of the Russian Federation. I would like to know the fate of this premise: whether it was even shipped from the U.S. Please confirm information about sending my departure, confirm the fact that the premise is not lost on U.S. soil. I hope for an early reply from you. Thanks in advance!

On March 17, 2012, I ordered Microsoft Office Professional Plus through the University of Phoenix Student Store. The item was processed on March 19, 2012, in Fontana, CA. On March 21, 2012, at 11:26, the item was shipped to my local post office, which is located on 70th Street, Philadelphia, PA 19142. I was told the package was delivered on March 23, 2012, at 10:02. This did not happen. I never received the package. After waiting a couple of weeks, I called the post office on April 5 and April 6 to find out what happened to my package. The supervisor by the name of Mr. ** stated because the package was not insured, the post office was liable. I asked him who is liable for my $101.49 package that I never received. I told him I needed my package and could not afford to pay another $101.49 price tag to get my software. He then gave me a number to call on Monday, April 9, 2012. The division is the post office’s consumer affairs (215-863-6060). I am seriously hoping I can get my package because I have so much homework and I need the software.

Titleist AP2 golf clubs (serial # 94nqm 5-pw) were shipped to the wrong address in Stockbridge, GA. Then, they did not track them back to sender. Now, I have no way of finding them. The dead letter office in Atlanta will not tell me they have them for auction. Do they get a commission on sales of lost items? If so, they are not going to send anything back! The USPS is responsible for items that have not been tracked and then lost or stolen by whomever while in USPS’ system. If you can't return them within the end of the week, you will hear for me again! The non-working tracking number is **; the date is 1/5/12.

On December 20, 2011, I had a mail placed on hold from December 24, 2011 to January 24, 2012. On January 23, 2012, I spoke to Kissie at Belleville, Illinois office about option for getting my mail since I would not be able to pick it up. Kissie was rude and unhelpful. She refused to provide me with options and then hung up on me after accusing me of calling her a name.

I sent a crossbow to a customer with delivery confirmation from Pittsburgh, TX to Phoenix, AZ. The package was delivered to the wrong address by a mail carrier. When the customer got in touch with the mail carrier, the mail carrier did indeed find the package at the wrong address. The persons at the wrong address had tried to assemble the crossbow and damaged it, and from what I was told, it looked to also be missing parts.

My certified mail was lost. Customer service representatives instead of helping they do nothing. My overall rating about customer service from scale from 1 to 5 is 0. I opened a case and nobody seemed to do anything. I had at least five promises that someone will contact me but this never happened. USPS has such a poor service quality. I wonder how they still stay in business. I will never use them again.

Today, I received ** mail by mistake. I caught up with the courier and a supervisor named Romeo. I told him the situation, and he just told me I had no mail and brushed me off. He was a very rude and unhelpful supervisor. I was expecting a check today in the mail, and I explained that if I got my neighbor's mail, perhaps, my mail went somewhere else.

I have complained multiple times about my mail delivery over the years. Most recently (since last Summer), the problems have increased dramatically. I finally decided to change to a PO Box effective Feb. 14 and mail was forwarded to PO Box ** from that point on or was supposed to be. I have called the 800 number for the post office. I have contacted USPS through email from their site. I have been referred to Consumer Affairs Postal Div Eastern CT. Well they don't answer their phone. I get to leave a message over and over on consecutive days. Finally, I got a call today from them from a very, very rude and clueless individual named David **. When I asked for a supervisor, all I got was "I will have to have them call you", which has not yet happened.

USPS mail delivery time - I want to know what is the usual delivery time for a first class standard envelope to get from Durango, CO 81302 to Rapid City, SD 57709-6153? The receiving party says it takes 15 to 20 days before they receive my payment! What is going on? It shouldn't take more than 3 days to get a letter across the country. Last month, it took 20 days to get one two states away. I used to have my bank send (mail) payment until my payment was lost in the mail for 28 days! Also an order I placed was shipped on Feb 21st and has still not arrived. Of course, there's no way to track it. I'm out late charges, bad notes on my credit and payment for a shipment I may never see.

The package was cleared by CBP New York on April 4, 2012 at 8:32AM. On April 4, 2012 at 10:55AM, USPS New York put a sign "unclaimed" on my package. They sent it back to the sender (Indonesia). They never sent it to Connecticut (Hartford). Why? Please help me!

Have not received mail for 5 days at an apartment community: Last Thursday, March 29, 2012, was the last day for my community to receive any mail from USPS. We have 221 apartments and over 500 residents, many of whom are international students who receive packages from home. I have tried the post office several times and left messages for the supervisor Albert, but I have gotten nothing in return. It is now April 4, and we have not had any response. This is beyond ridiculous and is downright pathetic on the postal service.

I am not getting the PFS that I paid for in a timely manner. Mail is not being delivered on a weekly basis. I get the runaround when I phone the old Redford station at 48219. I did not get mail for the week of March 7th until March 12. I have not received mail for the week of March 28th yet. I need your help. This type of negligence happened in 2010 with the same service out of the same Post Office 48219 and it was even worse. Help is needed and a refund for the week that I did not get mail so far.

On 2/22, I mailed a book from Burlingame, CA to Australia by Priority Mail International, label number **. It was processed by the LA USPS Sort Facility on 2/27 at 8:02 pm but the addressee advised me by phone on 4/5 that the book still has not been received. The address to Joseph ** at GPO Box ** Australia was accurate, complete and up-to-date. Before sending a replacement copy and again paying $16.95 postage, I want to know what you, I, and the addressee can do to locate the package and prevent a similar disappearance if a replacement should be necessary.

I ordered a watch from Casio approximately 3 weeks ago as of the date of this writing. The watch came Saturday on time as estimated by the tracking system used by the USPS. The care of delivery of the watch is what I’m upset about. The watch was not placed in the mailbox provided, but literally thrown ten to twenty feet into my front yard for any passerby to steal or walk off with. This is not acceptable. Luckily, I spotted the brown box in the yard as I left my driveway and was able to retrieve it before it walked off. There is no excuse for what was done other than disregard for my property. If this is what the US Postal Service has come to, then maybe they are right to fall to the wayside and replaced with a different technology.

Dissatisfied/false advertising - I mailed a package on March 23, 2012. The window clerk told me it should be delivered on Monday, March 26, 2012 (per advertised time on website). On April 2, 2012, I called to check the progress of package, they have not received it. I called the post office, got a case number **. After not hearing from a representative or being able to locate my tracking per case number, I called back. I got a young lady named Kim, she said I had been assigned a case number and someone should call me back within 48 hours. This did not make me happy, that will be three days (72 hours since seeking a case number). Kim told me it would take 8-10 business days for my priority mail to be delivered.

On December 28, 201,1 my daughter's Christmas presents were sent to her home in South Carolina from my address in Elizabethtown, NY. The package never made it to her. It was processed in New Jersey on 12/31/11, but eventually ended up at a dead mail package center in North Carolina. I tried tracking the package but had no success. I wrote a detailed list of the items that were in the box and was told that it could be claimed. Then, I was sent the top of the cardboard box with the addresses clearly written on them with no contents of the box! If they could send me the top of the box and I have clearly identified every item in the box, why were they not returned to the address of my daughter? No one at my post office can give an answer. Every phone number that I call is automated. The website sends my complaint back to the local post office that is not responsible for the loss. Who do I call? Is there anyone who can help me claim the hundreds of dollars worth of new merchandise? Please help!

About every 3 months, I either receive a torn up or only a cover with an apology for my People Magazine. I find it interesting that this is the only magazine that has this issue. My others seem to arrive just fine. Today again, I received only a portion of the cover with an apology, with no magazine in sight! I pay quite a bit for this subscription and would appreciate being able to receive it! It's beginning to be a little bit suspicious. Now, once again, I am missing this issue completely. It doesn't seem right that there is no consequence at all to the postal service and I just have to pay for something that I'm not receiving.

Our mail carrier doesn't deliver our packages because she doesn't get out of the truck. She will honk the horn once and then move on. We have a chair inside our fence and we told her to drop it there but doesn't. We don't get many packages and they don't have to be signed for either. I am 85 years old and it isn't easy for me to walk but I can at least pick up my mail. Every day we get other people's mail that doesn’t even live in this area. Recently, we had to resend a letter using our postage to N.Y. because it was someone's payment to Verizon.

I have run out of options with the USPS and you might be their last hope for me to continue to do business with them. I have a warehouse location on South Santa Fe Drive in Littleton, CO that I store product and ship product from. The USPS has changed my lock box keys 3 times since October and the last key I got does not work with any of the boxes and hasn't since November. Because of that, I have not been receiving my mail and most importantly I don't get my product returns, but I do refund people in the hope they someday arrive to me. I estimate I have lost $1,000 because of the ineptitude of my local office in downtown Littleton.

My package is lost in NH. I've ordered a chiropractic supply with the Wellness Emporium. It was shipped on April 30. After arriving to MA, it was shipped to NH with the sloppy report indicating the arrival time is April 2. Today, it's April 3. Where the hell is my package? Why send it farther? Why miss out on the delivery date? I needed my package yesterday, and there are patients in pain without it. Please help.

I have a priority package sitting in Puerto Rico that has been sitting there since March 12. I have a case number and have called the USPS, but they can only give me the telephone number in PR. The PO in PR is always busy, and Consumer Affairs won't answer. Basically, there is nothing else I can do. Thanks USPS!

The Kensington Post Office, Brooklyn, NY provides attempt delivery notices when no attempts to deliver the package were made. I always receive FedEx and UPS packages all the time. I have a doorman who accepts and signs for all my packages. Most recently, I was to receive a package and the Kensington Post Office never attempted to make the delivery nor did they leave a notice. The item was sent back and now I have to wait another week to have it redelivered! Last month, I got a notice about a delivery and they couldn't even find it. The item eventually got sent back to the sender. I’m not happy at all!

I had been in Ecuador for 4 months until March 22, 2012. I had filed 4 mail holds each month, which is required for a long period and which were acknowledged via the internet. No mail was held, and I was told that all mail was sent back to senders. Consequently, I have no tax forms, mortgage statements, dividend tax forms, interest tax forms, stock statements, etc., to do my taxes. And I will have to find a way how I can find out and how I can receive them all, some of which from sources I'm probably not aware of. I had my mail held for 3 months last year with no problem, picking up my held mail at the Post Office. Now, they say they cannot hold mail after a one-month period and aren't aware I got my held mail last year!

I have not received a package that I ordered from an online merchant. The merchant has sent the package out, but it was never delivered. I filed a case with the USPS and they told me I would receive a call back within 1 business day. It has been over half a month since I originally filed the claim. Please help me. The tracking number for the package in question is ** and it was mailed out on 3/15/12.

A week late, I filed case #** on the phone (no response at all to us) and was promised a call in 24 hours. Filed case #** online another week later. The package was shipped 3/14 as priority mail with signature and was confirmed. I also have it set up for e-mail. No e-mail, it was supposed to be there on 3/16. I inquired on 3/23 and they still say it was "on the truck for delivery." Still no word, what a racket. They get you to pay for services they do not deliver on, and won't respond to complaints or formal claims. I have requested a refund.

This is the 3rd package I have not gotten from the post office. The tracking numbers say it was delivered and it was not. I go out right after the postal person delivers and there are no packages there. Someone is marking these items delivered and they are not! When I called to complain, the woman told me to give her 24 hours to get back to me. This was 3 weeks ago!

Schedule for re-delivery of undelivered Certified Mail - I got a pink slip in my mail box on a Friday afternoon. I am not expecting the certified letter it says their carrier tried to deliver. The sender’s name says "Exemption Center". The least the carrier could do, is give me a clear description. Surely the return address doesn't say just that. Who the ** is that I thought. I don't like signing for mail if I don't know who sent it. I called the local P.O. which the pink slip said had my letter and could be picked up after 8am on Monday.

This occurred at the USPS office on 4850 N Broadway St., Chicago, IL. I have shipped packages from this location before and the employees have always been very rude, unprofessional, and short with me. They are very condescending and I have seen them treat other customers in the same fashion. They do not respect customers or handle questions well at all. They never have packing supplies in stock, ever. Plus, this place is filthy.

Not only the manager has complained to the mail carrier, but this post office does not care whatsoever! We have put mail in the return box and even took it back to the postal service return to sender! Well that next day, the mail came back! I got the wrong mail in my box. We have our names inside the box so they can see who the mail belongs to. That doesn't work. They just do whatever they want or tell us if we get the wrong mail in our box to just throw it away! To me, that's not right or doing your job! Newton Falls Postal service is terrible! We have been to the post office to complain, but that doesn't help!

This month of March 2012, we didn't receive delivery of several professional journals which we are subscribed to and which the publisher had assured us that they were dispatched in a timely fashion. We made multiple attempts to call 718-457-5589 and report the problem to our post office in Rego Park, NY during weekday between 10-11 am, but nobody picked up the phone at the post office.

I have complained to USPS starting Monday, that this Fort Hamilton, Brooklyn post office doesn't provide any change of address forms. On Monday, I called Diana, a supervisor, who assured me “go to window 7 and you will be provided with as many as you want.” Not true. I went to window 7 and a male employee grudgingly handed me five and took them out of the complete package, saving the coupon packs and catalog change of address form for himself! Same thing happened to my husband who went the next day and asked for 3 forms from window 7. The slim, long black haired postal worker gave him 1 form and took out the coupons for moving! This is unjust, unfair and employee misconduct.

I have been waiting to get a very important letter from a health insurance company. It’s a denial letter that will qualify me for a high risk pool insurance that I have needed and looked for years. On 3-7-12, first letter was mailed from company and returned (unknown address). On 3-15-12 and now as of today, 3-29-12, they are sending again. I have no other way to get this "original" letter to my address so I can finally get the much needed insurance I have long been waiting for. My address is correct, would someone please deliver it!

I arrived at the post office in Cumberland, Maine at 4:48 pm. There was a gentleman at the window being helped by a young lady and another gentleman waiting to be helped. I stepped into the line. There was an older woman in the back sitting at a desk. I now know she is the postmaster. She looked up, stood up and came to the front of the office. She came out the side door and announced that the PO closed at 5:45 and that the girl waiting on customers had to close her window. The other gentleman and I both looked at our watches. I realized that the postmaster misspoke–she meant 4:45. She asked us to leave. The gentleman waiting in front of me uttered a sound and I said, "You mean we have to drive to Portland?” And she said, “I guess.” We both left. I am a Cumberland resident and that incident made me very upset and embarrassed for our town.

I am a mail carrier with the USPS. For the past six months, my mail service has been bad. Numerous misdeliveries with **. I never complained because I know from experience that carriers can make mistakes. I have lived at the above address for over ten years, so I am really upset that someone returned my W-2 tax forms for 2011. The letter was laying on my case at my new station with the endorsement ANK.

On Tuesday, March 20, 2012, I went to the post office for the second day requesting to speak to a supervisor regarding a USPS receipt that was left on my door to pick up a letter. Mr. Luis ** came to the counter and I explained to him that I was previously there on March 19, 2012 asking for the letter and a clerk by the name of Vera looked for the letter but could not find it without the receipt which I misplaced on that day. I took my driver's license with me and she was still not able to locate the letter. She informed me she could not find it and to return with the receipt.

On March 26, I sent a package to my son, who is high on military base in Afghanistan. Mr. **, Mayaguez mail postman, was so rude to me when asked about the discount received by the military when they send packets. I made a complaint to Mr. ** for harassing and humiliating me in front of people present at the post office.

I dropped off a package to be delivered via express mail the next day. I was told a price at the post office; I dropped it off at and I paid it then they told me it would be delivered the next day. The next day came and it was not delivered. I called and was told that a research order was put in and that they would contact me when the package was found. I never heard from anyone so I called back and talked to a supervisor who told me that an order was not put in. They also told me that there is a limited time frame that they deliver packages in (contrary to what I was told earlier).

Last month, my neighbor at ** st. received my husband's live retirement check. We get it about 25th every month. This month, it is 3/28 and the live check is still not here and 3/27 I received my neighbor's mail and had to take it to them on both side of my house. I do not understand how this continues to be a problem after making several complaints. The address is clearly on the mail. Sometimes we get no mail and the next day tons of mail, like it is being held back. Of course, I can't prove that. But past practice, this has not happened. We would get it daily. Very poor service from a highly paid position and very unacceptable. Please fix it asap. Thank you.

The mail carrier at my apartment complex is horrible. I am disabled and, because of that, cannot walk to my mailbox every day. I try and go every 2 or 3 days, but sometimes it is only once a week. I think that because of this, the carrier feels she can do what she wants with my mail. Friends/family who have sent me mail have had it returned. Important bills and other mail that I need have also been returned. Plus the carrier will tell the complex manager she has taken all the mail out of my mailbox and it will be held for me at the post office. Yet when I contacted the post office about picking up the mail, they inform me there is nothing being held for me.

Back on January 31st, 2012, I mailed out 4 packages from the Graf Garrison post office to the states. Within 5 days later, 3 of the 4 packages arrived at their destination. The last one still has not made it. Neither the tracking information nor the customs information can be used to locate this package. I am not sure if the individual who helped me out forgot to scan the box, but now I need help tracking it. I have already filed claims with the USPS and with the MPSA. The fact that the customs has not been scanned makes me think it may still be lost somewhere in Europe or held up at customs. I am hoping you can look into this or provide me contacts to help track this down. Anyway, below is as much detail as I can provide about the parcel, its contents, etc. So I hope that you can use this to your advantage to help me out.

For the past 1 1/2 months, I have been trying to send relatives a package to Iran. I have lived in the US for the past 35 years. I am accustomed to your procedures on mailing a package to Iran. However, every package that I mailed to Iran was returned to me with a letter saying that either the form is incorrect or the information is not filled in. Upon close inspection, I have reviewed these documents with your workers and all the information is written correctly as well as the information inserted in the form is correct. I always make sure that I confer with the post office that I'm using the correct form.

On January 23, 2012, I sent an envelope (with typewritten address) by priority mail, with delivery confirmation (#**) to Certegy Check Services, Attn: Forgery Dept., P.O. Box 30046, Tampa, FL 33630-3046 which contained all my personal information relative to my wallet being stolen last June on the Red Line and collection notices I began receiving as a result of someone counterfeiting checks and putting my name and old address on them. There was an original, signed and notarized affidavit with copies of documents showing that I reported this to the MBTA transit police, as well as other supporting documentation that was my wallet was stolen. I was informed this business never received my envelope. I have been trying to track this envelope for weeks.

I received a letter last week from a supervisor at the post office informing me that they would no longer be delivering packages to my home because they heard that one of my dogs got loose. I had had no warning that there was a problem with my dogs. The carrier and the incident they referred to happened when the carrier wasn't even there! I called last Wednesday and filed a complaint and was told that someone would call me back within 24 hours. I called Thursday and again on Friday, at which time they gave me the phone number for the station manager. On Thursday, I had a notice that there was a package and that I had to wait till Friday to pick it up. I found that unacceptable. If they aren't going to deliver packages, they need to allow me to pick it up the same day as the notice.

On March 16, I mailed a letter via priority mail delivery from San Jose, CA to Opelika, AL. I was advised that delivery would be in 2-3 days; however, the letter was not delivered until nine days later on March 26. The delivery, which cost $5.15, took longer than the regular mail delivery cost of $0.44. This delay caused financial hardship for the recipient of the letter. I complained to the local postal service agent, and his response was that the postal service has no control or responsibility for this mail delivery. I find this lack of accountability and the negative attitude very irresponsible.

I completed a change of address for my deceased brother's mail on 2/14/2012, after showing his will to the attendant at the local Chicago post office, 60618. It has been 6 weeks and I have only received one piece of forwarded mail. I checked the online forwarding order with confirmation number ** and it still shows up in the system. I am concerned that my brother's personal information is out there floating around and perhaps, someone could get his personal information from it.

I shipped 3 different shipments on USPS and the vendor never asked me how I wanted my packages shipped on these occasions. They shipped them via USPS First-Class Mail International. The first package arrived, but a month after Christmas. It was a Christmas present and I ordered it well over a month before Christmas. It arrived at end of January! I still have 2 outstanding packages that are at the 3-week point of their delivery. One says it’s still in Florida and the other is supposedly in Chicago. I think they should have to change the name of their service to USPS Whenever-The-Hell-We-Feel-Like-Delivering-It Service because that is a far more accurate description. First-Class—what a bunch of **!

I was given a slip to retrieve my package from the Morningside Station at 232 116th Street. There was no box checked to say it required my signature, but it was registered. There was no time to pick up the package. When I got there on 3/13, there was no package. I then received a second notice—still no checked box to sign. So I signed the back and said, “Please leave on ledge where other boxes are left.” I taped it to my mailbox, the slip was removed and no package was left. Neither was there a new slip saying to retrieve the package. I called and several calls later, they said it was found and at the Morningside Station. I went back today (3rd time!) and they gave me a package I didn't know I had. I look at it and said this is not the correct package; the one I want is from Hong Kong! She looked and said, “Oh, this is all we have.” If I had not looked, she would have kept my slip! I have a case number which they tell me says “resolved.” How something is resolved when I don't have the item? How is this lost in NYC when it came from Hong Kong safely?

I moved from NY to CT and had my mail forwarded. I got a call from a former neighbor in NY informing me that a certified notice was left at my old address, even though I had my mail forwarded. I called the Hartsdale/Scarsdale office asking why they sent it to my old address. The supervisor apologized and said she would forward it to the new address. I called back when I did not receive it and found out it was never forwarded. I got another apology with a promise that it would be forwarded. That was on March 7th. I never received it and the last tracking transaction reads forwarded March 7th. Numerous phone calls to the postal office consumer affairs department did not help at all. They take down your complaint, hand you a case number and tell you that it will be forwarded to "someone who can best handle this" (they use the same line all the time) and someone will call you back in 24 hours.

USPS lost my son's Christmas gift. On December 27th, I mailed three packages to my son in New Orleans. On or about January 5th, I had my husband go to our local post office to see what happened to our son's Christmas gifts. They said they were delivered on December 31st. I was very upset that my son didn't receive the packages so I did my own investigation and called New Orleans post office at 504-949-8259 and spoke to a Mrs. ** and she was very kind and understanding. She said to call the next day and she would speak to the driver and help me locate the lost Christmas gifts.The next day, I called and she said the driver remembered leaving the three packages and thought it would be okay to leave them on apartment complex porch. My son did not get his packages.

I sent a package on March 19, 2012 from San Diego, California to Canton, Michigan. I did tracking on the package. I have sent packages to same location on previous occasions and it normally takes 2-3 days. So I check to see if package arrived via USPS Tracking but it says it is in Richmond, California sorting facility. I called USPS and they have no clue why it was there and said that they have up to 5 days to deliver it to Canton. So on Thursday the 22nd, I checked the tracking and now shows that it is back in Bell Garden, CA, the original sorting facility where according to the tracking system, it still shows it’s there.

On 2/25/12, I mailed a package with a confirmation and expedited delivery date 3/1/1. On 3/15, I got an email from my Amazon customer, stating she never got her package. I went online to track the package and it had accepted with the date, time, and location of where I dropped off my package for 2/25, and nothing more. I then called the post office 800 number to see what was going on. She didn't want to help me, saying the package wasn't missing for enough business days. After I counted them out for her, I gave her all of my information and she said they would contact me the next day. Then I went to the post office and told them my story. She looked into it right away, but didn't have an answer. I have been going back and forth with the post office the last 10 days with a promise to call me, and that hasn't happened yet.

The post office in Milwaukee lost my certified mail with a check for $1100. I received a pink slip, but when I went to the post office to get my mail, they couldn't find it. It just disappeared from the post office. I was waiting for one week for them to find my mail, but nobody was searching for it.

I sent checks to a travel agency in Coeur D’Alene, Idaho, Zip Code 83814. I sent one last March 3, 2012. It was supposed to get there on March 6, 2012. It never arrived and I was unable to get any information from the local post office in Elmhurst, Illinois, 60126. The last information of the mail has been in the N.Y. facility and nobody is answering the phone to give any information. The local office person did not return phone calls. It is very frustrating since we pay insurance money for the envelope to get to its destination. (Living Passages) - Trip to initiate in June 1, 2012. I need someone to look into this, but I do not have money to pay an attorney. I need an answer.

I am still pursuing. This is a constant problem every time the USPS is given a package to deliver. Rather than come to my door at my apartment and see if anyone is home, they just put a slip "sorry, we missed you" in the downstairs box and tell me to come to the post office to pick up the package. I have reported this falsification (I have an IP video camera in my peep hole that is motion activated, you cannot stand in front of the door or walk by without it being recorded). I opened a complaint and I received a survey. I don't have time to fill out their survey when they have not responded to my complaint.

My mail is never delivered before 5:00 pm, which is very frustrating. Some mail items need to be processed and most offices and financial institutions are closed by the time I receive my mail.

Ok, so I am currently on attempt number 2 (two) to send a letter from Tampa, FL to St. Claire Shores, MI with a rather sizeable cashier’s check inside made out to my sister. I sent the first letter on Feb. 18th which was a Saturday. I expected the letter to make it to Michigan within 5 (five) business days, but when that came and went and I got a phone call asking where it was, I had no answer. Well, it turns out I had accidentally switched the last two number. I put “01” and it was supposed to be “10.” Well, I thought that was incredibly crazy that their local mail carrier couldn’t figure out what I had meant by that and didn’t just deliver it to them. He didn’t. So I cancelled that check. On the 14th of March (Wednesday) I went to my bank, got another cashier’s check, this time for double the amount, and resent it making sure I used delivery confirmation again.

I'm not getting important mails since 4 or more months ago. I'm not getting any local mails at all. I've been waiting for my renewed driver's license since January. I've called the Secretary of State more than 10 times, made them resend it twice, went to state postal office myself and talked to several mailmen about the issue, but nothing is coming to my mail box. Now, I'm supposed to get my check from my insurance company and just got a call that it's been sent back as a bad address. I've never moved in the last 2 years. There has been a mail box problem last year before summer, but all of my roommates are getting all their mails just fine. I am getting mails from international places, but none of the local mails. Please let me know if there's any way to fix this as I am planning on moving out in about a month or so.

I inherited my father's home in the state of Florida. My mail has been mishandled since I have moved in January. Packages and letters have been misplaced one to many times. Plus, I have been receiving mail for a gentleman who does not live at my address. I have spoken to the regular carrier as well as the clerk in the office. I was reassured by my main carrier that she had spoken to her sub carrier. I have recently spoken to the postmaster there as well. I understand that no one is perfect, but how many times do I have to bring up these issues to get something done? I am only getting into arguments with these people and that still hasn't helped me or them. Please assist me in this matter for I have past the point of frustration and would like to receive only the mail that is mine within a timely fashion.

I had a check coming to me as of 3/24/12. It was sent priority mail and should have been here in 2-3 days. It never came. Funny to me because it was bound to happened. I have been calling my local post office for 3 days since the 17th and they referred me to the USPS consumer affairs. The woman I spoke to told me it was processed at their facility in Los Angeles on the 14th, so I kept checking on it through the day since the 17th and it never changed status. So I kept calling the consumer affairs three times a day since the 17th and it was the same response, "I'm not sure where it is", "I checked down there and it's not there", "It must be in the lost articles department". They never called me back and they said they would give me until this afternoon. I am so disappointed. I am angry because there was money in the package and now it's "shredded"? What the ** is that?

A photobook was being sent priority mail so I could take orders before all of our winter visitors leave in a month or so. The package was still banded, but the end caps were broken open. The book was missing. When I called the 866 number of the post office, I was told to go to the local post office and fill out a form. The post office told me that they don't have forms and I needed to do this on the internet. I was brushed off when I suggested that perhaps someone could check out the truck to see if the book had fallen out during delivery. They said that didn't happen. They also said that the package couldn't have been sent since the PO does not accept packages with bands on them. I explained that the package was in fact delivered with the bands intact so they did accept it. It was the end that was broken out and the book was missing.

I went to check my mail (PO box). They changed the locks on my box without notice. So they want me to pay the $16.00 fee for the six months, but they want me also to pay a $15.00 service fee to reinstate the box. That is just plain robbery and not right. Normally, you receive notice to pay the bill and I pay on the minute I get my notice.

Certified mail lost - I had a certified mailed delivered to my house on Wednesday, 03/21. A slip was not left and when I searched online with the tracking number, it was stated that it was at the post office. I went there and no one could find it. It has been a week and no search for it or no scanned on this mail. Where is my mail?

My daughter sent me a birthday package and paid for a signature confirmation and got it insured. I was home all day and saw the post office truck stop at my mailbox. Later that day, I got my mail and they had shoved the package into my mailbox and never came up to the house to get my signature. I called the post office the same day and the woman on the phone said she would send the mail woman back to my house to get my signature. The woman never showed up. This is not the first time something has happened to packages sent to me. One Christmas, I never even got my package. Why do they even get paid?

I have paid for shipping on three different packages, to be sent priority mail. One was lost, one was returned to the sender due to post office error, and one was delivered late. Then I was told that I couldn't come to the office to pick up the package. The reason anyone pays for priority shipping is because the item or document is time-sensitive.

I mailed a package back to Coach Factory outlet in China which advertises and sells fake purses. Their website does not state merchandise is coming from China. I paid $55.40 to mail package back to China an address provided by Coach Factory outlet. Mail package on 3/2/12 with post office express mail guaranteed delivery on 3/12/12. I checked the status on USPS confirm and tracking site everyday through 3/20/12 and the information was always "Left sort facility in San Francisco" and nothing additional.

On several occasions, too many to count, the condition of our mail has been unsatisfactory. We have received cards that are ripped, magazine covers ripped, letters crumpled up. It seems as if the mail carrier shoves the mail into our mailbox with no regard for its condition. We live in a four-family house with mailboxes and not a mail slot for our mail, and I understand that sometimes the fit can be tight, but there is no reason for the mail to arrive in such a condition. If the magazines do not fit into the mailbox, then they can be left on the porch instead of shoving everything into the box with no regard if the items are crumpled or ripped. I have called regarding this issue in the past, and it seems that it was not addressed as our mail is still arriving in poor condition.

Last Monday, I went in to the post office to pick up a much anticipated package. I went in and the lady could not find it. She asked me to come back the next day because they had too many packages to sort through. So I went back and still nothing! The lady at the reception told me that if I get a tracking number she can find it for me. So I come back the day with the tracking number and they tell me it’s already been picked up, by whom, not me!

Broken products at the time of delivery - My fiancee and I are receiving wedding gifts via USPS and two gifts have now been delivered irreparably damaged. A ceramic bowl mailed from Ashburn, Virginia and a glass bowl mailed from Omaha, NE have both arrived in shattered condition. While I could believe one delivery could have been an accident, this is turning into a routine. I don't know if it is the postman on our street or the system as a whole, but something needs to change.

My tracking number is **. This was a priority 3 day package sent on the 7th. Today is the 20th, it still shows it is in Atlanta.

Despite repeat complaints to the US Post Office, the letter carrier continues to leave my mail dangling in the door mail slot instead of pushing the mail through the door mail slot until it falls down behind the outer security door. In doing so, the letter carrier enables would-be thieves to steal my personal, confidential information and subject me to identity theft.

I kept calling about a lost package. They said they would call me back. They never did. They don't know where the package is. I have called six times and have gotten two different claim numbers. I called my congressman to get help.

We filled out a change of address request on Feb. 16, 2012 effective for Feb. 25, 2012. Since that day, we have not received any mail via USPS. That is going on nearly 30 days (March 21, 2012 now) and no mail. We have called USPS 3 times and have received a confirmation number with no return phone call. We have also filed a complaint online via USPS and here. We have also called our local post office (old and new) to get an answer with no success.

First of all, I am a contract carrier for USPS. I went to work on Friday, March 9 at nine and when I got there, Dawn ** was enforcing new rules to the contract carriers. She came to my case to talk to me about it and I had brought up the fact that it says in my contract that if I am to do any extra services, the PO is to compensate us. But she proceeded to tell me to do what she says because she is the boss and she was not going to pay us. I then proceeded to tell her that I am five months pregnant and I am already having complications. She said, "I don’t care and you are going to do what I tell you.” I then got upset and started to have contractions. I then told her that I have to leave. She then stepped towards me and said, “You cannot leave." I then proceeded to tell her that I am a contract carrier and I can leave if I wanted. I told her to get out of my way.

Priority and delivery confirmation package was mailed on 12/17/2011. The package contained Christmas gifts for my two great granddaughters. I have talked to about 7 or more people and and have spoken to a few in the consumer affairs office in DC and have not been able to resolve the problem. I have checked the delivery confirmation number and it tells me that the package is being processed for delivery in Germantown. In February, when I checked the delivery number, it stated that the package was undeliverable as addressed. I had a return address on the package and if it was unable to be delivered, it seems to me that it would have been returned me.

I never get cards, telling me that I have a package at the post office. I have to check online to see that it was delivered. Today, I saw on Amazon website that my package was at my post office at 9:11AM. I came at 4:45 to be told it was in a big pile and I would have to come back tomorrow. Additionally, there is never more than one person working at the desk and the line is always at least ten long. When one gets to the desk, the postal workers are always very nasty and impatient.

Even though we are new to this address, it is obvious someone lives here. This is the second week in a row that we have not received any bulk mail (i.e. local ads). I’m not sure if this is just an oversight or a carrier is just not willing to deliver it, but in either case I would like to receive all my mail as I am sure that the local businesses that pay for this would like them delivered.

My sister, Quianna **, moved from my home in September 2011 to **, Chicago, IL 60644. She made her moving status 'Individual' when she completed the COA form online. Somehow the system shows her status as 'Family' forwarding. Now, my mail is being delivered to her new address because we have the same last name. She is not getting her mail.

I send a money order in the mail and it got ripped up in the mail. The place I send it to, send half of it back. So what do I need to do to get my money back on the money order?

I have read some of your responses and they make the employees who work with the public look bad. Please note that we have to follow the last instruction given to us. If they tell us to deliver and it's already past the cut-off time, that's the reason why we are delaying some of our customers. We as carriers take the blame for everything. We do not make any rules in the USPS or we cannot make any comments.

I have had an ongoing problem with our regular mailman for almost a year. I am disabled and cannot walk a block to get my mail and there is no one that can get it for me very often. I bought a mailbox and put it on the porch. He delivered to the house for a while and then stopped. And through my congressman, I have home delivery until April, but then what do I do?

On 3/12, I called the post office on 61st Cottage in Chicago where my mail is being held and spoke with the supervisor. I was inquiring on how I can have a relative pick up my mail since I lived in Arizona now. She told me to have them bring my original I.D., the person's I.D. and an authorization letter. I mailed this to my sister and she went to pick up my mail on 3/17 only to get there and be told that she was not able to get the mail.

I receive some of my mail with an incorrect address. Fortunately, our carrier knows us and delivers it anyway. However, I just had a UPS parcel delivered somewhere else because they use USPS tracking information. When I call the mailer, they have my correct address. I have tried to get the post office to correct this problem and so far to no avail.

On Thursday, March 8, 2012, I sent a priority mail flat-rate envelope from my office in New York city to my home near Albany, New York. 10 days have passed, and the envelope has not been delivered. I have spoken with customer service over 30 times and with my local postmaster in both the origin city and the destination city over 20 times. They kept saying to be more patient and that without delivery confirmation, there is nothing they can do. The post office thinks they are above the law and that they can get away with this. Good luck, that's all I have to say.

Well, where do I start with the runaround I have been getting from the USPS? First off, I'm a regular user of the USPS and ship multiple items 2 to 3 times a week out of my eBay store until now. I take my packages into post office and pay cash to mail my items and have watched many times how rough workers handle packages, even ones marked "fragile" in bold letters by tossing them into a bin or dropping them from several feet with no regard to what it is. Makes me wonder what happens when no one is watching them during transport or in the hubs that sort the packages! Well, my last experience that prompted this letter just cost me over $200, so yes, I rather pissed not to mention all the runaround I have got.

On March 12, 2012, I shipped a 2-lb and 5-oz package from NJ to FL as "Priority." On the website and on my receipt, it indicated that based on that method, I can expect the delivery to be by March 14 as long as it's dropped off before 4:30pm on the 12th. The requirements were fulfilled, but the service was not! The receipt also has a "label number" that turns out to be completely useless! I attempted unsuccessfully to track the package via web and also on my application through my phone.

I sent a package from Las Vegas to Houston, Texas on March 8, 2012. Then on the 13, I got the delivery confirmation by email that my package was already delivered. Then I called my relatives to ask about it. They told me that they had not receive any package yet. I called the USPS to report my missing package. They opened a case for me and gave me a phone number from Houston, Texas post office, so I can speak to their supervisor.

I had a delivery that I wasn't home for on Monday, March 12. I re-scheduled the delivery for Thursday, March 15 and it never came. Friday, March 16, I went to my local post office (Morrisania branch at 442 E 167 St) and was told my package was not in the branch. I would need to speak to a supervisor. The supervisor finally came to speak to me after I waited an hour for the supervisor (a Hispanic woman who refused to give me her name) to come and speak with me. She informed me the box wasn't in the branch.

I used priority mail with tracking and confirmation for verification of the arrival to send off an important document that needed to arrive to a prospective employer within a timeline of 5 days, the estimated date of arrival to the location I mailed it to using priority mail was the following day. I logged on after 3 days and saw that my mail was sent out of state! This is the second time, in less than 1 month that I used priority mail to send an important document and twice, my priority mail was misrouted, which caused me a potential job opportunity the first time and the second time; it caused me to reschedule an important meeting. I am very angry and dissatisfied with USPS!

I mailed a package on February 14th to Canada (priority mail $25.50). The lady asked what’s the value and I said $275, thinking this was my insurance. 30 days later, it said it left Nashua on 14th and sorted in Jamaica, New York on the 15th. Now, 30 days later, it has not showed up. I was not offered express mail as the knowledge of the clerk must be limited. I had to find this out after the fact that for about $5.00 more I could have had tracking. They say it is not traceable, yet it is if it’s scanned. No one will help. The local post say don’t worry it will show up. I called supervisors, Canada post, and they said custom’s number is not in their system. The last thing said was contact my local senator.

What happened was that my son sent me an envelop from NY to Miami, Florida. He paid extra because he felt the he can trust the system and get my mail, which is very important for my SS check. I live in NY and I came to Miami for emergency flight. Now, I asked my self why they said 2 to 3 days because he asked and that was he was told. But it was a lie. So my question is who's going to be responsible for this? I called both post offices NY and Miami. I need to know. My son is so mad because of the system in this case. I don't think my son and many people are so frustrated and I am not the only one if you ask me. I hope they do something about this and change the way they give false information. This is not okay—losing mail and living mail that it does not belong to you. We need to do something about this and I hope you will.

The postmaster in Madison, NE is the rudest, laziest, and least helpful person I know. How the US Postal Service can justify employing this type of person is beyond me! I work in Columbus, NE and live in Madison, NE. On March 14th, 2012, I took the outgoing mail from my place of employment (which was postmarked that day) and took it with me and mailed it inside the post office (in the mail slot) at approximately 6:45 PM. She called the postmaster in Columbus today and indicated that if the mail is metered on the 14th, it must be mailed on the 14th from a box that accepts mail after 5 p.m. You are not supposed to drop it in a box that had already been picked up. Are you kidding me? She is returning the mail to us. This mail is time sensitive! No wonder the postal service is in such a financial predicament. She is just too lazy to deal with a little extra mail.

I purchased wires for my car and the United States Post Office tracking information is showing that the package was delivered on March 5, 2012 at 3:48 p.m. I did not receive the package and I reported this incident to the United States Post Office stating that the package was not delivered. I received two case numbers from the United States Post Office: ** and **. The United States Post Office did not provide a resolution and the case numbers did not have any notes showing where the USPS did an investigation. I am requesting that the USPS refund my money or track the package.

I ordered something online. The post office said it was delivered and that he sat it on the post between the mail boxes. The package wouldn't fit between the mail boxes and I also was standing outside when he said he delivered it. He did not deliver it at this address. I have called the post office several times and he says he "delivered” it here. He did not and now I am out $60 and no one is taking responsibility. I have filed complaints with everyone involved and got no help.

On Feb 23rd 2012, I drove to the Baldwin Park Post Office and filled out a form to put the mail on a 30 day hold. I picked up the mail the second time on 3rd of March. Due to family death (reason mail was on hold - eminent death), I did not pick up the mail the week of 4th - 10th. I went to pick up the mail on the 13th of March and postal worker Jessie check twice and tells me no mail is saved.

The USPS tracking system is completely useless, and they never seem to deliver by the promised date. Every month I place two orders from a vendor and pay for express shipping, which costs me an additional $12 per order. The vendors, with whom I've done business for years, are very reliable and ship my packages the following business day, so I know I can count on their information.

Even though my address is a residential address, when I check on USPS website the note was saying that this lazy postman tried to deliver it to a business and the business was closed. I called customer service, received 4 confirmation numbers and waited for nothing. Finally, the last person from customer’s service dept gave a number to call "customer affairs". When I called, the package was already sent back to the sender and this idiot ** said that nothing could be done and that I called them too late.

This is an ongoing issue that I have with my local USPS. I haven't been getting my mail, and when I do, my mail is being delivered under my door in my building by other neighbors. I have been expecting several packages and I have been waiting for one in particular that still had not arrived. According to my vendor, the USPS stated that they attempted to deliver on March 3, 2012. Where the heck is my slip, because I never got one?

On February 7th, I shipped a package via first class international mail from the Fanwood, NJ post office to the following address: **, Santos Sao Paulo 11060-001 Brazil. The customs form number that I received is **. The status on the "track and confirm" site for USPS states: "Your item has left our acceptance facility and is in transit to a sorting facility on February 07, 2012 at 5:30 pm in Fanwood, NJ 07023.”

I mailed a small brown box to Ridgeland, Mississippi but it was never picked up and the package was never returned to me. It's been over 4 four months. I mailed the box Nov. 2011. I talked with someone in the Ridgeland, MS office who stated "The box was sent back to me, because of a return address on it" yet, I have not received my box. Please help me!

My mother sent me a package in the mail that was said to arrive on Monday, March 12th. The package did not arrive until today, Wednesday, March 14th. When I opened my package, there was a letter inside from the San Francisco bulk mail center stating that my package was damaged during processing. When I reviewed the contents of my package and talked to my mother, we discover that three items were missing from the package. The contents were not in their original packing or box that they were sent in. It was clearly tampered with and the missing items were stolen!

Social Security check was due for delivery Wednesday, 2/9/12. There was a fiasco with Clinton-Macomb, MI post office. We filed a complaint for the missing check through the 1-800 number. The mail carrier said she sent a batch of Social Security checks back on Monday, 2/7/12, because it was too early. Thursday, 2/10/12, around 1:30 PM, we called the 1-800 number again. The rep said to call Clinton-Macomb post office and gave me the number. We called the number we received and the answering service came on saying they were closed!

Need mailbox replaced - I've not had a mailbox in over a year, I have to go and pick up my mail at the post office and wait in long lines to do so. The postmaster will not work with me to get my mail to me. With gas going up, it is really putting a strain on me. I'm also disabled, making it hard on me as well.

I have a complaint that took place in your Kensington office on 1-13-12. I took a letter in on 1-13-12 to be mailed to the Office of Federal Employees Group Life Insurance located in Oriskany, NY 13424. The teller advised me that it would be guarantee delivered on 1-14-12. I paid the $16.15 fee for the letter to be delivered the next day. When I called the office on Tuesday, the agent had not received the letter. I checked the tracking log and it indicated that the letter was not delivered until 1-17-12. I could have paid and sent the letter via regular mail for delivery from 1-13-12 to 1-17-12.

On three occasions within a year, the USPS have given away my packages. The first time, they say that it was collected in the post office and I had the delivery notification slip. Second time, they say my item was delivered and it was not. Third time, they just gave it to some guy. I called the customer service on all of these occasions and they refuse to take responsibility. All they did was to give me a case number and said that someone will call me back. I am still waiting for that call. When will the USPS be held responsible for giving away people's packages? I am tired of the frustration with them. It is a shame the lack of respect they have for our packages! Can we file a lawsuit against them?

I had made a purchase on eBay, paid for an item, and it arrived damaged. I contacted the seller and he happened to have another one. I paid him for the second one to be shipped. After many days of waiting, I contacted him to see where it was and asked if there was a tracking number for the package. He advised me he shipped the package on 2/29/12 and the tracking number said it was delivered on 3/3/12. I sent my wife to the post office to retrieve the package and she was told that it was delivered to my mailbox. The part time carrier said she personally remembers putting it in the mailbox on Saturday, 3/3/12.

Obstruction of correspondence: Mails to Los Angeles from Cleveland, Ohio have been and continue to be pilfered upon reaching Los Angeles, California.

I moved into my house located in Oakland Gardens, NY. I live on the first floor. The 2nd floor, which looks like the first floor, has a mailbox that says "2nd Floor" in big bold letters. I have never received our family mails in our own mailbox, and my mail was always delivered to the 2nd floor mail box. The tenants living on the 2nd floor had to deal with our mails, and always had to put it down for us, instead of the mail man who is responsible to do this him/herself. I've noticed this problem since I have moved in, but the other problem that occurred was when I ordered a package that was very important, and has gone missing when the USPS states that they have already delivered the item.

Lost package: I have sent my package to LA and they told me it should have arrived last week and my friend hasn't gotten it yet. I went to the post office in Pittsburg, KS and I was really upset about their services. It seems nothing can be done to track my package. I really hate USPS and they are really irresponsible. I am sure I won’t use USPS in the future.

I am disgruntled because I have not been receiving my 3rd class mail since I moved. It has been three months since I moved and the 3rd class mail that I had been receiving has completely stopped. I do not get my rewards card mailings from Best Buy, Sears and Fred Meyer. I no longer receive my sales promotion flyers from Kohl's, Eddie Bauer, L.L. Bean, West Elm, et al. Since I live in a large apartment complex, I suspect that the carrier is dumping my 3rd class mail so as to facilitate his mail stop here.

I ordered 20 of my new books via UPS and they arrived quickly three weeks ago in pristine, brand new condition. This time, in order to save a few dollars, I gambled on the post office because I still perceived them to be a respectable organization. So, I let them handle the delivery of the second 20 of my new books. That was a big mistake! Not only did they drop the 25 lb pound box causing it to split completely open, spilling all 20 copies of my 380 page book on the ground but they put dirty books back into a very poorly taped box in a helter-skelter (senseless) order that caused even more damage to my property. Not a moment was spent by the post office cleaning my books off or trying to arrange them in a manner that would prevent further damage. Even the seams of the box, which were now split completely apart, were taped so poorly as to leave one inch gaps for the books to shift around even further while in transit. Bent and damaged covers and filthy books was the result of their poor package handling skills.

We shipped a package to a family in the Virgin Islands on February 7, 2012, 12:30 pm. The package shipped to New Jersey on February 9, 2012 at 2:38 am, where it's been sitting there for the past month. We've called the USPS from where we sent it from and the USPS in New Jersey. After 4 different case numbers, we are still getting the runaround. No one called us back. No one knows what's going on with the package, and every time we press the issue, they get defensive and push us off to a different phone number and hang up. We just either want our package back or it delivered. If it was going to the Virgin Islands, why did it go to New Jersey?

2 packages are expected to arrive today. One was delivered from the same place. USPS said both were delivered to me, but only one was. How can they put false statements in the system? I went to the door, and told the postman I was missing a package. He said it’s not on the truck. Why does it say “delivered”, after he left my house when it wasn’t? Where is my other package?

The mail lady hold everybody's mail. She puts the mail in the wrong place. And she stops and goes to other places while on duty. She stops and has conversions with people that do not have anything to do with her job. This is out of control. Can we get a new mail lady please?

I paid to send an item priority mail to a destination and instead it went parcel post. The post office informed me that the only service they guarantee is their most expensive service, which is express mail. So, basically, they are committing fraud by charging you for services they are not providing and you have no recourse as a consumer. If I had paid by credit card, I could file a dispute with the credit card company, but I paid cash so my options are limited, but I will not stop until I get some sort of satisfaction out of this. It's the principle of the thing that this entity can charge for services it is not rendering and get away with it.

I went to the post office to purchase two books of stamps on 3/9/12 at 8:30 am. There was a gentleman taping a package at the side counter. I was the only person in line. The gentleman became frustrated with taping his package. The clerk called him over to help him. She looked at me and said "What do you want?" I was so shocked with her greeting, I forgot for a minute want I wanted. I purchased the stamps and left.

My package was mailed from New Brunswick, NJ on 2/28/12 with receipt # ***. In tracking the package, it arrived in Decatur at ** at 4:48 am. The mail carrier scanned the package as "Undeliverable As Addressed" and supposedly returned the package to the post office to be returned to sender. My daughter's address has not changed in two years so the address was appropriate. The post office in Union has checked and found that there is no scanning from the Decatur post office indicating that the package was sent to Union, NJ as of today 3/12/12. I called Decatur and spoke with two supervisors, both indicated that the package left Decatur on March 2nd or 3rd.

I don't know how many times, but my package is lost on the way to my door. During the delivery time, nobody was at home, the tracking number shows it's delivered. I called post office, they said it's delivered. I filed a complaint again, what else can I do? Now the Flushing Office Supervisor left a voice message telling me to check again.

I am a member on Listia. I submitted an auction February 16th of 2012 for a real gold bracelet, a 7-day auction. Well, a lady won for $37,000. I shipped it February 29th via standard USPS mail. She has not received it nor have I gotten anything back from the post office, and now she is requesting a refund. What do I do? How can I track it without a tracking number?

I have been waiting for a package that’s due to arrive around Feb 21. It was an eBay transaction. I’ve been to the post office a number of times looking for this package. I usually get the delivery slips when a package arrives. The post master told me that a woman had come to the PO stating she was my daughter, and she was there to pick up my package. He gave it to her.

The post office that operate in my community is very shady and unresponsive. They claim they are holding my mail because I don't pick it up every 2-3 days. They leave a slip that doesn't have anything checked nor a date listed or who was responsible for the decision. When I went there to pick it up, they claim they sent it back to the sender. This week they did it again. After maybe five days, my mail is left there again. I know my mailbox is not even half full but they keep taking it out and throwing it away later. The post office responsible for this is the Citrus Annex Office (1941 California St.) in Corona. All of their employees seem to be trained to tell us that it's our fault for leaving it in the mailbox for more than three days. This is my mail. I should be able to do what I want with it. I don't want to be held hostage by this post office just because they don't like the way I pick up my mail.

On February 25, I had UPS submit my daughter's passport application for me. They told me they could notarize the required signatures and submit the application to USPS at the Westgate location. I sent the application and supporting documents priority mail. On February 27, I received a phone call from the Westgate post office; they received my daughter's passport application but they could not process it because first-time applicants have to submit their application in person at the post office. The woman said she would hold my daughter's application and I could come pick it up. She also assisted with making an appointment for my daughter regarding the passport application.

I've had problems through the years with damaged mail and neighbors bringing our mail to us after it was taken to the wrong house. This worries me as some mail contains account numbers and statements from our bank. This should not happen as often as it does. We have numerous times gotten our neighbors' mail. Some come from other addresses in our subdivision, so I place it back in the mail box. Hopefully, it goes to the correct house. I don't like to complain but someone dishonest could get their hands on private information and cause my family and I a lot of problems. I hope you finally correct these problems.

At 12:48 pm played called to Sam ** at ** by phone after witnessing that my outgoing mail dropped inside the mail box at ** had just this experience. His payment in a paying envelope legal off-yellowish color sold in CVS batch of 9 Kraft envelopes sobres de papel draft 76130 between the minutes 40-48 after going back to place another envelope on the outside holder and checking the cash envelope of $125 bills 100 bill. I wonder who could of speed read the high profile envelope I was walking and taking all the way down the drive way. I zoomed into my house residence to fetch the second letter which I wanted to put on the outside pin clip to notify me when the postman came.

I called the help line to assist me in ordering prepaid postage supplies. I wanted a small videotape-sized box with postage pre-paid. The agent walked me through the ordering process. I checked the box for 5 small prepaid boxes and was charged $11.95 plus $7.95 S&H. I received the small boxes, but they did not have the postage attached and they were not stamped. When I called to see what happened, I was disconnected twice. When I finally spoke to an agent who could help, he explained that the $20.00 was for the 5 small boxes alone. UPS and FedEx both dispense supplies at no charge. The USPS site also offers free shipping supplies. Why was I charged such a large amount for 5 small cardboard boxes? Why didn't the agent know his business? No wonder the USPS is going broke. I personally will never ship with them again.

There's no mail delivery in over a week. I have not made a complaint till now.

The outside mail boxes were allowed to overflow today. I dropped mail off at noon and I didn’t see any one come by at the scheduled time and tonight’s mail is falling on the ground. There needs to be a supervisor at this location.

Priority mail package lost - I paid for a priority mail package to be delivered to New York from McDonough, GA in December. It sat at the local post office in New York for 10 days unclaimed and the post office started the process of returning the item back to me, the sender, on January 23rd. It's now March 9th and I still have not received my item back. I have talked to 12 people and no help.

Missing package sent priority - I sent a package to Bakersfield, CA on 2/7/12 and was able to track it until 2/9/12. No additional tracking information since and the package never got to the addressee. I have called at least 10 times and have not gotten any feedback from anyone. I opened two case numbers: ** and then again ** where I was promised escalation to a supervisor with absolutely no feedback. I have called the 800 number listed on the delivery confirmation receipt; I have called Manhattanville Post Office where all the employees I spoke to were arrogant and rude; I called Santa Clarita post office where the package was last tracked and all to no avail. I want to know what happened to the package and if it was just lost, need someone to tell me and reimburse me for the amount of postage paid.

Undelivered registered mail - I sent my mail (**) from Ankara, Turkey on Feb. 16, 2012. As far as I have been informed by local postal authority, my mail has been delivered to USPS at JFK Airport on Feb. 18, 2012. But when I checked my mail with USPS Track & Confirm tool, I received the same message saying "Origin post is preparing shipment" for 17 days. I called USPS customer service and a lady repeated the same message. It has been 22 days since I sent the mail, but there is no delivery and it is almost impossible to claim for international mails. I do not know what to do to find out where my mail is.

Upon having a key placed in our mail box to open the adjoining locker, we found the locker open, unlocked and our mail and packages missing. We called our local Folsom post office reporting the finding. We spoke with two employees there who were tracking down our personal mail carrier to get more information of what he had left in our box and when. When I phoned back and talked with a man at the Folsom post office, he told me our carrier had indeed put our mail and two packages in a locker at our mail station on Downieville St., El Dorado Hills, CA. He told us that there had been several break-ins in our area and I should make this complaint in writing to you.

I have been at the same address for 10 years and have received many hundreds of pieces of mail at this address. There have been 4-5 incidents (that I know of but possibly many more) over the past three years in which the US Postal service has "returned to sender claiming the address was incorrect" pieces of mail that were correctly addressed. Some of these have been cheques, critical mortgage notices or tax documents. This is unacceptable. The PO from which this mail comes is at ** Clovis, CA.

December 27th 2011, I received a damaged package. Instead of filing a claim through eBay or PayPal, I decided to rely on the USPS insurance the seller has bought for the package. That has been one of the biggest mistakes of my life. It’s been almost two months since the claim has been in process. My local post office has mailed the damage report twice to the accounting department and they keep saying they haven't received it. The seller stopped communicating with me because he knows the time to file a claim through eBay or PayPal and/or leaving a negative feedback is past due. They USPS accounting department has proven their incompetency and unwillingness to solve the situation, so I will no longer deal with the USPS. I'd rather pay more with the private companies and have a better service than to deal with USPS ever again.

I mailed tax documents in a large manila envelope and certified mail with return receipt. My accountant did not receive the time-sensitive important tax documents. I called the postal service to put in a complaint. They had The Haskell post office call me who said they only knew it was scanned out and didn't know where it was. Nothing else. This is a disgrace that these people have high-paying jobs and don't give a damn, and they are so careless. I will never mail anything important with them again, and I can see why they are going downhill.

I have undergone angioplasty with stent in India. An important medicine sent by my son from Chennai, India on February 24 was cleared by US Customs on March 1. Despite my complaints and phone calls (I am hearing impaired), the medicines are not delivered. The stock reply is, “We are researching.” It is meant to prevent blood clots and to avoid heart attacks. Nobody has understood the seriousness of my health problem. I need the medicines urgently.

This will be my third time that I complain about the mail delivery in my area. Today, I walked to my mail box and in front of my neighbors parking, I saw an envelope and it came to be my check for my spring classes at University of MD. If I didn't pick it up on time, I probably will never see the money. The first time, he/she delivered the check to my neighbor and the second time he put it on another neighbor’s mail box. I got the check within a month because the neighbor was on vacation. Please, I just don't know what I should do about it. I feel that my complaints to the post office are not really working.

I have a business that relies on having a correct postmark date for receiving mail (weekly) from customers. Today, I received 2 pieces of mail from the Pittsburgh, Pa. distribution center that have a postmark date of March 8, 2012 at 1 pm. When I picked up my mail, it was 9:45 am on March 8, 2012. I am not sure how a distribution center was able to future postmark mail. I received approximately 45 other pieces of mail that same day from the same distribution center as I have every week of the year for 10 years and I never have seen this problem. There were many other problems, but I never had to worry that the postmark dates from a distribution center could be an entire day off. I called the USPS customer service center, hoping that they would look into it and make sure that the distribution center was at the least corrected on their mistake, but all I got was the normal excuses: "The postmark date is only an estimate of when the mail is at the distribution center." So they can estimate my mail to be postmarked for the future and this is ok? I am extremely frustrated with the downward spiral of the USPS mailing system.

On two separate occasions, I ordered CDs from Amazon.com. I used their tracking service online, which showed first delivery was made. When I didn't receive, I called them and they replaced the item. It arrived the next day. On second occasion, the same thing happened. The only difference was the Postal Service said they left a notice. I never saw it. I then went to the office Crittendon Street and asked about my package. That was after I called on two different occasions and was told someone would get back to me and they never did. I went to the office and they looked at the back for my package. It was never found and my mail carrier happened to be in the post office at the time. She said she would look into it. I, to this date, have not heard from her. I subsequently called Amazon and asked for a credit. What leaves me cold is I can not rely on your service and will have to use FedEx and pay more. I believe these items were stolen.

On 2/21, I sent a package from Belmont, CA to Sacramento, CA via first class mail with delivery confirmation service. I was told the package would arrive within two days. When I checked by on 2/24, I discovered that there was no confirmation that the package arrived. Instead, since 2/23/12, the website says that the website has not been updated since 2/23/12. I have no idea if the package arrived. If it did arrive, the postal employee did not scan it as he/she was supposed to do. If it is lost, I need to know so I can resend it. The recipient can't tell me if it arrived because it's an application and they received hundreds of them.

I ship several items a week and put in for a pick up through the USPS website. I have done this several times (twice this week) and my postal carrier refuses to pick them up. He leaves them and when I confront him, he always says that he didn't get a pickup request. Or if I happen to see him the day of the pickup, he scrutinizes the pickup by trying to say the number of items is incorrect, or any excuse he can imagine. Why do you offer a service that it is so difficult for me to use?

I send a bill out on March 1, 2011. On March 6, 2011, it was sent back to me. The money order was damaged. The company that I sent it to said they could not cash the money order because it was damaged. I went to the post office to get the problem fixed and I had no luck. I called up the 800 for the USPS and they told me to go back to the post office and to fill out a form call PS Form 6401. So I called the post office up to see if they have that form so I can go fill it out. The guy on the phone told me that he didn't have that form. All I would like to see out of this is for the $100 money order to be replaced since it did get damaged during the mailing proses. It's the post office fault it got damaged. If this didn't happen, I would not be writing you right now. Thank you very much.

For the past month to six weeks or more, I have not received any mail in my mail box. Nothing, my income tax check was mailed out on the 21st of February Have still not gotten it. No bills, nothing. If I do get mail, it goes in someone else's mail box. I did receive some mail but that was placed in other residents' mail boxes. I went to the post office to find out what was going on and was told that they would check into the matter.

My mail was put on hold from 2/23/12-2/28/12. To date, no held mail has gotten back to me. I have sent 6 emails to customer service, 5 emails to the inspector’s office, and I have not received any calls, emails, and held mail as of 3/6/12.

This is to inform that my Green Card which was issued from USCIS on January 6th, 2012 and which was supposed to be reached on January 9th, 2012 through US Postal service was not delivered yet on my home address. My Green Card postal tracking number is ** which shows online as delivered on my home address but truly I did not get it. I have also filed a complaint on this matter and my case number is CA**. Still, the Mesquite main post office did not take any action. I have informed the loss of my Green Card to USCIS but for reissuing a new Green Card on my name will cost me more than $400. Who will pay for my loss? I kindly request your strict attention in solving this matter. Thank you.

First off, I want to say this has never happened and I have never thought this could have happened. I have never had to make a complaint against my Columbus, OH BMEU. They have never had this problem before but I am taking on more clients that will be doing more presorted first class mail and I have to lodge a complaint to make sure this does not happen again. My business sent a mailing to the Columbus, OH BMEU. It failed Merlin and it took the BMEU four days to call me. They said that they had called my business at 10 pm on Friday, March the 2nd and left no voicemail for us.