USPS Reviews

I picked up an oversize package at the NYC Planetarium Station 2/7/14. The clerk wheeled my box to the outside ramp and street. He was courteous and helpful.

My mail came in, about three weeks after my friend sent it. I took it out of the large envelope they put it in and was astonished. The front and back of the envelope was TORN, the contents TORN. And... There was this green stuff on my papers... gross. I was so mad!

5 months ago I applied for a work permit and adjust of status. In Dec 6th, I checked my case and it said my EAD was delivered to me by the USPS, but I waited for a month and nothing came. Feb 5th, the USCIS sent me my green card and my welcome notice. I didn't receive anything. With the experience from my EAD, this time I tracked the tracking number that was provided for my green card for USCIS every few hours. I also requested all my mails to be put on hold for me to pick up from the post office instead of being delivered.

When is the Postal Service going to do something about the poor service they give? Take a look at this picture. There's my mail sitting on a bench outside my business. Notice the Open sign on the door? I've contacted my Senator about the ongoing problems with mail delivery, but to no avail. My own way of fighting back, I have changed ALL of my business, and personal bills to online pays. For the first time in 34 years, I did not send Christmas cards, and in fact talked three family members into not sending cards. Sure wish the government would step in on this one. They step into everything else.

Saturday 02/07/2015 whoever delivers mail in my building gave a package of mine to someone in my building. Didn't ring my intercom. Made no delivery attempt. I have not given authorization to the USPS to leave anything of mine with anyone. This the second time a mail carrier has given a package of mine to someone in this building. Filed a complaint about it. Nothing happens. I'm getting really fed up with the USPS and the service that I get. I am a person with disabilities and there are items that I cannot go out and get so I order some things online, and I would never authorize the USPS to leave anything with these people that live in my building because I do not trust them at all.

I have 2 packages, now lost or held up in this facility since 30 Dec with no movement and nothing from USPS about it. Absolutely terrible!!! I am out $$$$ because of this criminal facility!!! Why has no one pressed charges?

I paid for the express mail 48 hrs. Still have not got my mail 5 days later! Which the post office grossly misrepresented that.

The ultimate oxymoron is Postal Service and Postal "Worker". My mailman is soooo lazy. I haven't been getting my mail until after 5, so he can get overtime! It's Disgraceful. Get rid of it and have FedEx and UPS take over. The post office lost $5 billion last year! They suck!

I order a textbook online and clearly stated that it was to be sent to Bangor, ME. I guess people in the office decide that it's not important to read the label in order to properly sort where the mail should go because somehow my package is in Ellsworth, ME 30 miles from my location! If it was a different item I wouldn't be too upset about it however, I already had a shipping delay with the website I ordered from. Now another shipping delay because of USPS. I needed this textbook ASAP for an exam I had to study for and now I won't be receiving my package this weekend which will just further delay my studying. FYI apologizing isn't going to make my package come here any quicker!

In early 01/2015 I purchased a very expensive coat from a company in Europe. They sent out the package the following day and provided a USPS tracking number. The history showed the package was processed 7 days later at the ISC in NY. Somehow the jacket took two (2) weeks to reach my P.O. in Jersey City, NJ. My tracking showed sorting complete and "OUT FOR DELIVERY". After never receiving the item, I asked my delivery person what happened and showed her the printed tracking history. Unbelievably she does not speak English but mumbled the word supervisor and took the printout with her! Not feeling too confident I called the USPS helpline and went through the story with a supervisor who said her screen shows the item at the local facility. She promised the package would be delivered asap that same day and that she would call me back the following day.

I have moved to Purcell okla and use the local post office on Main Street. There is a large white male clerk in his fifties who is so rude that I hate to even go in the Post Office. He acts mad at the world and upset that he has to do his job. He doesn't say anything to anyone other than "what do you need". The girl clerks are wonderful but I seem to always get him when I go in to buy stamps. He does not need to be on the front counter. Put him in the back sorting mail. He's rude and unfriendly to the point of being a detriment to the postal service. I'm 60 years of age and not taking his rudeness any more.

This package was shipped Monday, Feb 2, 2015 using Priority Express. It was a 1 day service, delivery date of Feb 3, 2015. The package was not delivered until Feb 4. The postage was paid for online using clicknship. Customer service online says the physical post office owes the refund. The physical post office says the refund should come from online. I am going round and round, they admit there was an error, that a refund is due, but neither will pay it.

USPS charged me for a change of address online. The change never happened. This is the 2nd time this happened to me.

The postal service is horrible in every way! USPS needs to be shut down. I have worked for the company and also have been a customer. Working conditions are far worse than consumer point of views. I will no longer use this carrier to ship anything.

Went online to forward my mail from one address to another. Cost is 1.00 dollar. But when you see your bank statement it shows $39.95. SCAM. It turns out that so many people I have talked to had the same experience. There must be a way to stop this crap.

On January 22, 2015 I purchased two gift cards. I mail it at the Herndon post office same day at 1:02 pm by clerk #** to Vienna, Va 22180. The card never made it. I went to Target to cancel the gift card Saturday January 31st, 2015. (10 days later) Target inform me that the gift card had been redeem at the Target store in Rockville, Maryland on Saturday January 24th, 2015 at 16:15 for the full amount of $25.

Once again, I attempt to trust USPS with an important shipment. I paid $17.70 to ship a box Priority Mail 1-2 day. It was supposed to have been delivered today but was not. I found it has not moved since very early yesterday morning so I have to get on the phone to try to find out what's going on. It's now nearly 8pm but the phone system says they are experiencing high call volumes (when aren't they??). I've now been on hold nearly 10 minutes and have no idea when someone might pick up. I am beyond disgusted. I could go on and on detailing the multiple huge failures on the part of USPS but don't feel like wasting yet more of my time on a clearly troubled organization. Customer service clearly isn't at the top of their priority list which is, I'm sure, one of the reasons for their continued decline.

Tracked my package and saw that the USPS delivered it on a day I was at home and could see and hear the mailman. Since it indicated delivery the USPS takes no responsibility for it, even though I personally questioned the mailman and was told he didn't remember where or to whom the package was delivered. Since complaining I have heard from at least two agencies that inform me since it was "delivered" they could do nothing about it. I am out the money because USPS is not held accountable for anything it does, not the arrogant, teeth sucking agents behind the bullet proof glass who know that mail has a less than 10 percent chance of being delivered, or the dishonest carrier who can indicate "delivered" and do whatever they want with the package. When is this agency going to held accountable? Please go out of business already so we can move on to privatizing this bloated, corrupt, inefficient agency to something else.

I can't express how mad I am toward USPS. So I dropped off 2 packages at the post office, both were accepted by the clerk and turned out 1 was shipped out. The other one has been lost and I cant even track down where it is. I called PO and was told that the shipping label probably fell off which is totally bs since I taped it several times. They then told me they can't do anything and gave me that 800 number to call. Then another case I sent out a $130 wallet to one of my clients. Tracked the package and saw it's been delivered but then the client contacted me telling me she never received the package. Now I'm waiting for my client to get back to me after she contacted her local PO but I doubt that we will able to locate it again. So disappointed!

They delivered my package to my neighbor who open it up and lost something that cost me another $10. I signed up to have all my packages delivered to my PO Box but they continue to call me when I have a package and say I have to come and get it. I tell them that I have my packages dropped off at the Post Office and they argue with me and say they can't do that, until I convince them otherwise. Why doesn't USPS step up their game and fight against their competition? UPS are bullies who think they are feds. Why don't companies help USPS by using their system instead of UPS?

I was going to be out of town for an extended time so I asked to have my mail forwarded. After the first week when I didn't get any mail I started calling my Newington CT Office. I spoke with different people and all assured me they would look into it and make sure I received my mail. Eventually I did receive it but it took at least two weeks. So when it was time for me to return home, I knew I should cancel the request well before it was time for me to return, even if it meant I would have mail sitting in my box for a few days. Well, I didn't need to worry as they continued to forward the mail after my cancellation and phone calls. I know I am missing a mail order prescription because I have a tracker number, but I have no idea what else I may be missing. Again, I did start to receive my mail, but not until a made multiple calls again.

We received a heavy snowfall in Waukegan IL on February 2, 2015. It took literally three days of cleaning snow and my mailbox is one area that was visible for our mailman to be able to deliver the mail but who was to know that our mail women is lazy, young and immature. So I have not received mail for three days and I finally call my local office on Genesee in Waukegan IL and spoke to the Manager Tina and from the moment she spoke I knew it was not going to be pleasant and sure enough it was not. She was rude and did not even answer my question. There are only two questions that I had about if they can check to see if my mail is being held here? And why is my mail not being delivered? But she sure was too quick to reply back to me with an attitude and calling me cheap. This is ridiculous to have someone speak to you in that tone not good. And these are the people that we are trusting with our mail.

The assign mailman in my area is so lazy he was always giving us a hard time to receive our mail. He always giving our mail late more than 4 pm and start on Saturday when the snow is coming. Until now he was always just bypass our 3 house including my house. We are waiting the important letters coming from nvc and the w2 and some of our bills but until now he was just bypass our house. I know that our mail box has full snow but today we come with him to get our mail but he said there's no letter for us.

164 Street, Jamaica NY post office - 4 packages lost/stolen since 2013. No follow up from this post office after repeated phone calls and visits. Most recent occurrence 1.29.15. Yelp complaints are useful and accurate. Surly, rude, unprofessional personnel. Also unknowledgeable.

We have been waiting for meds via mail for over a week. Unfortunately, the company used UPS SurePost and the package was sent to our post office. The post office stated "they were delivered," yet their site says "out for delivery", then "no status update for this package." This is the 2nd time this has happened in a year. We called the USPS help line and got a VERY rude african american lady, who rushed through her name twice because she clearly didn't want us to know it. She told me to get up and go to the post office myself to find the package. It is no wonder to me why this archaic organization is on the way out, and the reason I always use UPS now.

A package was schedule to be deliver on Monday and due to the snow the US Postal Service tracking website said I can pick up the package at postal office and it showed Taylor MI postal office had package. I went the next morning to pick up my package and the agent behind the desk immediately said that my package is not there and I tried to show him the tracking information on the website where it say to pick up my package there. He would not look at it and the agent next to him said, "Just go see if the package is back there" and he then ask for my i.d. and went to the back.

Another USPS complaint from me. It's one thing after another with them. Rec'd a denial for a claim I initiated on 12/24/2014. It stated I didn't send the requested info in. BUT I FILED ONLINE and filed out every section. So the letter gives a link to appeal online. Guess what, that link doesn't work and there is no online appeal process. So now I have to use them to reply to them by snail mail.

We live in Belleville, Michigan and go to Arizona for the winter months and request that our mail be forwarded to our address in Phoenix, Arizona. Somehow the post office has lost our mail and both postmasters (Belleville, Michigan and Phoenix, Arizona) say they have done all they can do. I am still not receiving mail in Michigan or Arizona (supposed to be forwarded) and my form 1040 and W2 forms have not been received and I am at my wits end trying to get my mail or find someone that has enough knowledge and cares enough to help find my missing 2 and 1/2 months worth of mail....HELP!!

My priority letter arrived to Hungary instead of 3-5 days in 13 days. I paid an extra charge for the international "priority" service. This money HAS BEEN STOLEN!!! It is well known that USPS never fulfills the "priority" promise!!! It can be a pretty unlawful income for them. SHAME!!! You'd better not use their service!!!

We are located outside city limits of Midland therefore mail is delivered daily. We are suffering from a delivery person that is either blind or not too observant. For instance today our box was jammed full of mail. 2 letters for this address, 2 for my daughters address. Her box is located beside ours. Both boxes have names plainly written. The remainder of the mail was for several different addresses. We have called the local PO but they do not answer the phone at anytime of the day. We feel that this problem must be corrected ASAP as it is a big inconvenience to all concerned.

I’ve got quite a few jaw droppers for y’all about usps terrible service. First of all I have had two packages that have taken over a month to arrive. When I received one of them the box was half open and looked like it had been thrown and kicked around. My local mail man sometimes skips my street completely on certain days. On top of that I have had several packages delivered to the wrong address. I realize that everyone makes mistakes but how hard is it to deliver a package to the correct address? This has happened more than once. Tracking is a joke, really no point having it since they never update. Customer service is beyond rude, they always try to get you off the phone right away and act like you’re wasting their time. DON’T use usps whatever you do - it’s not worth the stress and frustration. It would be better all around to just pay extra and use ups or FedEx. I don’t know how they stay in business.

I'm certain that our 'acting postmaster' is worse than any of the rest. 90% of our packages are late, lost or wet/damaged. Those aren't great odds. Our incoming mail arrives at 7 or even later at night, thus since it's in a cluster of boxes a block from my house, we never get it until the next morning. The outgoing mail is often not postmarked for 4 days, if it goes out on a Friday. The operative word is IF. Our carrier is here between 7 and 8 PM and the truck goes out to the 'centralized' center at 6 PM. Thus anything that is important is not postmarked. I learned this the hard way when I put our sales tax report in the mail, and they postmarked it 4 days later, thus incurring a $50 penalty. The 'acting' postmaster's comment? Postal service is not a right, it is a courtesy. I've since stopped doing business with ANY COMPANY who uses USPS to ship. If they can't ship by a reliable carrier, I don't need the product.

I ordered something from Canada. Luckily, I print all Tracking Information. Living in a small town there are some that are envious despite themselves being very wealthy due to family inheritance. This person and a person at USPS decided it would be funny to withhold my package. Yesterday, 1/31/2015 I went to the Post Office to inquire about said package as it was Confirmed it should of been Delivered to my door on 1/30/2015. I have the Tracking Copy from Canada Post. After being lied to by the USPS employee I came home to find a "New" Tracking Post from Canada Post. How is it possible to Show it's passed Customs and Arrived at my Local USPS on 1/30/2015 and then Change showing it's still in route can only be done by Computer Manipulation.

I do not understand how my post office repeatedly gets away with claiming to have made a delivery attempt, yet not making it. And, whenever the regular mail carrier is absent, they seem to think it is okay to buzz my apartment, even though I am not the super and I am not receiving a package that day. In addition to the false claims and errant ringing, the inconvenience is more than just a nuisance, and also interrupts my work. When they ring me, without even bothering to ring the super, and I confront them, they argue and bully me, like they have a right to do whatever they want. No one stops them. Zip code 10025-2987. Latest doorbell episode: 1/31/2015.

My regular carrier has been disabled for years. His route is split up among temporary carriers. Mail is constantly late and sometimes not delivered at all. Today is Saturday and I just watched a mail truck sit in front of my house while the carrier sat inside for 30 minutes. When I approached to see if he was sick or injured he very politely said he was fine and resumed playing with his cell phone. A few minutes he drove off, delivering no mail. I called the post office to complain and spoke to a supervisor who said the mail truck I saw might have been on break from another route and that although it was late the mail would be delivered. It is now 5:15 on a Saturday, the post office is closed, and I am thoroughly angry.

Broken lock on PO Box - My tumbler fell apart over 2 weeks ago. I get excuse after excuse on why it is not fixed yet. What prompted me to write is now they are saying they can't find anything wrong with it. The guts of the lock tumbler (springs and balls) are laying on the bottom of the box and visible through the glass in the door. USPS does not deliver in my area so I must go to the Post Office around my work schedule. If I'm early or late the lobby is open, but the the counter is closed with no way to get my mail. I don't want to lose my cool because the counter girls are so nice but...enough is enough.

Call me old school, but when you are hired for a job, you do it. USPS is now only sorting mail ONCE A DAY --- what are they doing the rest of the day. All 36 million Netflix DVD's users are affected. When they said I would get a DVD on Tuesday, I got it on Tuesday -- now it's Thursday. What's Congress doing? The usual, sitting on their ass.

During the holidays, a number of package slips were left when we were all in fact in the house. No one attempted to deliver any packages. When my husband went to the post office to try to sort this out, they had several different stories as to why several packages were lost. I called 3 times this week and got 3 more stories and was told to speak to JOHNATHAN at Fort Lee Main Street office. I was told that the package was probably returned because they couldn't read the tracking number that the postal carrier who failed to deliver the package scribbled on the package.

I absolutely hate using the USPS anytime I buy something. I try to request to send it through Fedex or something else other than the United States Postal Service because I cannot tell you how many issues I've had with them over the years. They lost several pieces of mail one time and when I contacted the post office to try and resolve it she made it seem as if it was my fault and that I was lying about not receiving my mail. This time around I order an electronic item and it was supposed to be two day shipping. I understand there was storm and some things were delayed but I spoke to two different people the other day who told me that everything should have been moving again.

My item is been Opa Locka 33054 for more than 10 days. Open case usps in 01/22/2015. The case number is **. Every person who spoke the said to wait the some given. I call back at the 01/29/2015, never call me back and finally some give the number for Opa Locka and the supervisor there--it was woman get at the phone and said it was not time to work for her, all yelling. I told her "why you answer the phone then?" And she tell not call here anymore. I'm still don't find my item. I hope someone do something with that supervisor and find my item.

This is a complaint about the USPS, not Amazon Prime. Still, I'd rather pay the extra shipping fees and have Amazon Prime use a more costly but reliable carrier than get "FREE SHIPPING" via the USPS only to be held hostage for days on end waiting for deliveries that never come.

My mail that I'm sending out to North Carolina and Fla keeps getting later and later. They guarantee 2 day shipping, ends up 4, 5 days... Mail going out for bills days late.. What's the problem.. Is it Conyers or Atlanta terminal..

I wouldn't suggest anyone use this post office service. I currently have a P.O. box at this location. I have had 2 packages within 30 days to completely disappear. Package 1 was marked delivered, yet a letter was never placed in my box to notify me of a shipment to pick up. Package 2 was delivered to the PO Office at 9:27 am and was marked delivered, at 9:50 am marked unclaimed - ALL ON THE SAME DAY. The staff is no help, When I contact the postmaster at this branch, she always state "I'll look into it, give me you information and I'll call you tomorrow". I understand she might get busy, so I call her back after 5 days. I have even called and emailed the regional postmaster, yet nothing has been done.

I ordered an expensive package that had priority 1 day delivery on January 25, it shipped January 26 from a location that is less than an hour away. So I expected it to be here the same day, but a couple days passed and no package. It is the January 29 now and the tracking number finally updated, but somehow my package ended up going to Pennsylvania from California. Like how do you mess this up??? Now god knows how long it's going to take to come back to California.

I am always reading about the US Postal System trying to make things better in order to get more business and for people to use their service. But, instead of being better, it has just become worse. I get very frustrated when I decide to use the US Mail instead of UPS, or other means because it never fails that I am always placed in a bind because of that decision. This latest one has really hurt me.

My mail was to be forwarded on Jan. 2nd. It is now Jan. 29th. I have called them 3 times. Each time no one could help me. It takes at least 10 minutes to get into and through the annoying messages to even talk to someone at customer NO service. Today I called, taking another 10 to 15 minutes of my time. After taking my info the rep proceeded to tell me that "their system was down" and I could have the pleasure of calling them back in a half hour or so and waiting another 10 to 15 minutes. So frustrating and so wrong.

I shipped the boots on 11/4/14 via Priority shipping and for some reason the mail was not deliverable and ended up at the Atlanta Recover Center. I was to fill the Mail Recovery Center form with details of the item in early December 2014. I just called today the automated system said my package was perishable so it's been discarded! I shipped a pair of boots. It sounds to me like someone wanted the boots so they just took it. Now I am down $505 since I have to pay the buyer for the product they did not receive and the cost for actual product, shipping and the service I use post my product!

Sended a letter from Sweden 12/1/2015 as priority mail and registered. It arrived in New York 14/1/2015 and it has been there since. Spoke to USPS and they told me that US customs have it so I called the customs and they told me that they don’t handle letters if it's not over 10000$ in it. In mine it was 897$ the down payment for a house. It is now 14 days and I spoke to USPS 6 times and always get the same answer - you just have to wait. Something is wrong. I paid over 20$ just to send it quick and safe. If the real estate agent don't get the money soon I will lose the house. So please somebody help me and sorry for my bad spelling.

It's been two weeks - mail man broke our mail box lock and he took our mail back to the post office. Until our landlord fix the mailbox. It's been two weeks of not receiving any mail from postman or post office. They refuse to give us our mail. Need help to somehow get our important mail from post office. Our address ** .

I cannot fathom the ignorance that must be plaguing the Euless TX Post Office! In the past six months, at least 3 packages have been not delivered to my home that should have been. I have also received packages from the street next to mine on occasion. The prior 2 packages were shipped via UPS and also transferred to USPS for delivery. The tracking numbers from UPS are **. If one were to look up those tracking numbers he or she would see those packages were transferred to the local post office.

Not sure if it's my local PO or an inroute problem. I've had about 5 packages picked up but never scanned in. I sell on Threadflip and we don't get paid til that tracking # shows delivered. I also sell on eBay and now customers can file "item not recd" claims against me and win. Items may even be arriving but I can't prove it since there's no documentation. Not sure if it's a technical or personnel issue either. I don't want to switch carriers due to added costs of shipping and farther driving. Wish the PO had competition (Don't get me started on the 8 packages that had tire tracks on them last year).

I sent a car title, power of attorney letter, and other very important information via certified mail with tracking on 1-15-15. I had not idea about the other complaints. If I had known, I would have paid the extra money to sent it via FedEx. My package did not arrive to destination city until 1-26-15. The receipt and the worker said that it should be delivered by 1-20-15. Now, they do know when my package will be delivered because it has been delayed. This is costing me my settlement check. It is almost impossible to get someone on the phone. I called the customer service number 1-800-275-8777 and 1-800-222-1811. Please, help. I do not think I will ever use their service again. What should I do?

Sent a package to Grand Junction Co. on 12-15-14, Parcel Post. On 12-19-14 it was in Denver CO. Should be delivered in a day or two, right? On 12-23-14 it is in Allen Park MI. Say what? Made a call to the 800 number. Told I should get a call within 48 hrs. Yes I'm still waiting. 12-26-14 -- it is located in Warrendale PA. I checked a map and yes it is going in the wrong direction. Another call and again...no call back. Man, they must be busy looking for my package. 12-27-14 -- it is back in Allen Park MI. There must be something wrong with the delivery address for all this bouncing around. Another call...you can guess the result. Oh my -- on 12-28-14 it is back in Warrendale PA.

I paid for my shipping online - Priority Mail Express for next day delivery. I printed the label and took the package to the post office where it was scanned and put in the bin for sorting. It was not delivered the next day. It was delivered 2 days later. I paid for next day not 2nd day. Priority Mail Express has next day delivery guaranteed or a refund. Get ready for the crazy:

Postal worker return package - Sharpsburg NC was informed a package for a blind man was coming the day before it arrived based on Tracking. She decided to reject it sending it back. The next day when he called, she told him it wasn't in yet. When she was informed of this she refused to have it routed back and then hung up.

I sent some paperwork from Webberville, MI to Carleton, MI on January 17th with a guaranteed delivery date of January 20th. Carleton is roughly 70 miles southeast of Webberville. Yet they send my mail to Grand Rapids, then to Detroit where it hung out until the 25th, then Detroit sent it BACK to Webberville. They sent it back out on the 26th, and now it's hanging out in Grand Rapids. If they are not delivered by the 28th, then I am demanding a refund.

The Postal Service is a complete waste of time and money. The workers are simply incompetent and lazy - likely because as long as they are union workers, they do not have to try to do a good job. I have paid for priority and certified mail services that give an estimated delivery date and let you track a package. Using the USPS site, I have seen where Priority mail has spent days sitting in a sorting facility only to arrive at the destination a week after the expected date. I was put in touch with a supervisor at the station who told ME to CALL THE SORTING FACILITY TO SEE WHAT THE PROBLEM WAS. WTH???

I mailed out a box to my husband in Texas and he sent me a picture of the box, and it was barely holding the item inside that I could see it because the corner on one side was completely torn and there was holes all up and down the box. It's a good thing there was nothing fragile inside, or else it would have been terribly damaged. I was very disappointed and I paid for priority, which was about $18 and it makes me very mad because I also mailed out some letters to my husband a couple months ago and he showed me the envelopes, and most of them have holes on them and one is even slit open and had to be stapled back together to stay shut. This is not the first complaint I have about the USPS either, as some of the employees are rude and unhelpful.

It appears that there are citizens' mails missing at the post office at Northwest Plano, Texas. It appears that no one cares about it as long as it is not their mails that are missing, stolen or sold or thrown into the bush. On January 17th, 2015, my wife's green card arrived at the Northwest Plano post office. We have been tracking the card since it left Corbin Immigration office in Kentucky.

In November of 2014 I moved to Denver County and yet to receive my mail. I later learned that the previous tenants had dogs and the mail box had to be moved out to the street. When I moved in our mail box was on the porch of the house next to the entry door. I called the post office to ask what I needed to do about getting my mail. The person who answered took my complaint but nothing was done about it. I called a second time and I was told about the dog situation and I was told to talk to the landlord and tell him that he had to go in the postal office to have the delivery carrier deliver the mail back in the mailbox now posted on the wall of the house.

My son is in his first year at Dixie State University in St. George, Ut. We reside in Las Vegas, Nv. My sister in Pa, sent him 2- $100 prepaid visa credit cards to use toward his college textbooks and food. She sent it via priority mail in their (USPS) box 5x7x1. Tracking shows it to have been "delivered" at 10:48am on Friday, January 23, 2015. Yet, my son did not receive it!! But, just a few days before that, my son did receive a package from my parents (PA.) mailed Priority Mail. So, why did he not receive this one??! In speaking to my son, he said the post office told him they sent someone out to his location (which I don't believe) to look for it. I called and spoke to an employee yesterday, Saturday, 24th, who said he would have the supervisor call me as soon as he returned from lunch (3pm pst).

Why can't I give 0 star, since I do not think they deserve even one star. I sent important documents and some priceless original photos to my brother via USPS Priority Mail and 2 months pass by with no arrival. He filed an investigation via USPS website and the automatic reply that they will get back within 48 hours. This was a month ago. I tried to call, but never talked to a real person. There is always a recording that due to high volume of calls, blah, blah, blah. As a sport I placed the call on my 2nd line and kept it open on a speaker phone just to see how long I will have to wait to talk to someone... After 1 hour (yes 1 full hour) I gave up to free up my 2nd line. I tried this three times with a couple weeks in between, sometime early morning, mid day or closing hours, still never talked to anyone. DO NOT NEVER SEND AN IMPORTANT THING VIA USPS!!!

Ebay is currently not letting me print my shipping labels. Got sent to USPS to try and print them so I can get them shipped out. Tried to check out and got denied trying to use both Paypal and my credit card. They charged my card but I was given an error. Was on hold for TWO HOURS yesterday to be told that my address didn't match. Changed it and was told that I would be good to go either that night or the next morning. I'll let you guess if it worked- nope.

I sent via Priority Mail my son's debit cards to Scottsdale, AZ. This was on 1/13/15 with a 2-day "expected delivery date". The Priority Mail envelope was delivered 1/22/15. The post office in Idaho Falls, ID based on their tracking information could not see where the problem occurred. When I asked for my $5.75 for not having my envelope delivered on time I was informed I did not "pay for guaranteed services." The receipt printed out by USPS was 19 inches long. The "disclaimer statement" is 13.25 inches from the top. There is a lot of USPS propaganda in between.

On 11/03/2014 I shipped several boxes. One was insured. I didn't receive the insured box til 11/14/2014. It was re-boxed with an apology letter saying that the original box was damaged and if anything was lost or damaged to contact them. I did immediately. I submitted an online claim for $300 worth of lost items. I also attached pictures of receipt of lost items and picture of original box. My claim was originally denied because they said I was trying to get a refund for shipping costs. I contacted them and appealed the decision. I mailed a letter they said they never received. So, I sent them a certified letter and the claim was denied again.

I am a seller on Ebay. I sold a vintage 3 piece phase linear stereo system, which included an amp, pre amp, and a tuner. I shipped it from Tonawanda NY to Tucson Arizona. I paid $2.32 for signature confirmation so that when the package was delivered it would be signed for. I sent the package out on December 19th. The package was delivered to the buyer's door step with no signature or tracking updated. The package was damaged beyond belief and ebay forced me to pay back the $600.00 the buyer paid. eBay also is allowing the buyer to keep the stereo so now I have nothing.

I am sending my package (12/12/2014) from my local USPS to India, Bangalore. It's left already 42 day is left. I ask local post office, they did not respond me. Anyone, help me how to find the package, (13.60.oz) weight.

Mail not being delivered to home address. Cannot determine where it is going. Taking a week to receive mail from Dallas to Lucas Texas.

Mailed out daughter's rent check on Jan 2, 2015 from Kenwood and as of today Jan 22, 2015 it has not been delivered in Fresno. I had to UPS new rent check with $100 late fee. Mailed my mortgage on same day and still hasn't been delivered in Los Angeles. Post office claims the San Francisco office is having issues so mail has been delayed for up to 1 month. I also just found out that certified mail sent in November arrived to its location in San Francisco on Dec 10, 2014 (yes 1 month from time I sent it).

MINDBOGGLINGLY terrible. They force you to listen to slow, endless menus of hearing automated voice drone on about a million options. When you finally come across a topic that is vaguely relevant to what you need it drops you into yet another round of slow automated messages. FINALLY, after 10 minutes listening to menus they spit out nonsense that you could have gotten online. Resolves nothing but the most basic information. After yelling "agent" "customer service" several times it finally transferred me to a person. Or so I thought. After 15 minutes of hold, I got nothing. Called back the next day and the robot told me customer service agents were not available. This place is an absolute JOKE. Hire more employees so you don't have to subject people to this infuriating nonsense.

My complaint is we do not have a steady mailman or mail women. Every time I turn around it’s someone different. In our building there is a pile of mail from the post office sitting in our hallway overflowing with mail of people who no longer resides there. The carrier doesn't collect it or anything, mail all over the place. My second complaint is that when it’s time to deliver a package they don't even ring your bell or knock on your door to see if you’re even there - nothing. They just take it back with them - no nothing. Their arrival to deliver mail is almost 8:00 at night – it’s terrible.

I've been waiting since the 12th for a certified letter that never got to me. I've called and called, no one returns your call. This is a very important letter that's lost. How? I don't know it's certified. Someone has to sign for it. Postal person lost the damn letter. I'm so disappointed in USPS.

I have had a PO box in Douglas, AZ for the past 2 years and this last year a lot of my mail I have not received. I have gone to the Post office to claim my mail and ask where my mail is with tracking number. All I get is it says delivered and it should be in your box. People have very bad attitudes and are not very helpful. I am very frustrated that this post office is losing all my mail. I have also received a lot of other people's mail in my box. It has other people's PO Box number on it so I know the mail person is the one putting the items in the wrong boxes. I spend a lot of money on merchandise that is delivered to me at this mail place. I could never get a refund because sender always have tracking numbers and they know merchandise has been delivered. I need someone to look into to this immediately because I'm sure I'm not the only one having these problems.

I live in an apartment building with about 24 total apartments. The USPS has failed numerous times to deliver our mail. On one occasion, none of us received any mail for an entire week! Several of us complained and was told that the mail carrier didn't have a key, this was a lie. But, if that was the case, why didn't he ring any of our apartments - we ALL have a buzzer which is located at the main entrance. It is easily accessible right at the main entrance in plain sight! Also, they are just too lazy to deliver our packages! Even though we are home, more times than I can count, they enter the following into the tracking history: "NO ONE AT HOME - NOT ABLE TO DELIVER". This happened AGAIN today as I waited after calling the post office with the promise that it's "OUT FOR DELIVERY"! I paid extra in order to get this package TODAY, but of course, I did not!

First - my certified return receipt passport renewal was lost after the Opa Locka scan. HOW DOES THAT HAPPEN? Then my daughter got an envelope from her physician in Boston that was supposed to contain her prescription. We received an envelope that had been ripped open and it was empty. Then I sent three packages - all thick envelopes to customers who bought makeup kits. None of the three envelopes reached the customer. One in Texas, One in Maryland and one in Virginia. I had to resend makeup at my lost via FedEx just to make sure it arrived. YOU HAVE SOMEONE STEALING MAIL AND TAMPERING WITH MAIL IN OPA LOCKA... Send in under cover agents and get it cleaned up. I want to support the USPS but I can't trust you any longer.

Confirmation #**.... Mail was to be forwarded starting 01-06-15 to **. As of 01-20-15 No Mail has been received!!! The local Postmaster at the Greenville post office told me on 01-20-15 that ALL mail has been forwarded to the CFS beginning January 6th and each and every day since, yet we have not received a single piece of mail. A telephone call (50 minutes long) to 1-800-ASK-USPS resulted in more questions and no answers as to why we haven't received any mail. Nobody knows where the mail goes or who has the final responsibility to get it to my new zip code.

Package was mailed from Egypt 6 December 2014 via registered mail and with a tracking number. The package was received in New York State on 19 December 2014 and forwarded from their Garden City facility on 20 December 2014. With no delivery after 21 days, and tracking still showing "package en route" from Garden City, I contacted the USPS. I was told that although the package was received by the USPS in USA and entered into their tracking system, a search would have to be initiated by the sender in Egypt via the Egyptian postal service- figure that one out!

My son moved and asked if I could keep some of his childhood things. He sent 4 flat rate boxes -- 2 were fine, 1 arrived beaten up and 1 arrived empty. This box had his high school yearbooks. Big course the USPS paid the $50 insurance but the books are lost and I don't understand how a box of books can just disappear and no one seems interested in helping. According to them "It just happens."

Because of the outsourcing of the legwork of FedEx - an operation who WILL deliver to my office - there are very expensive computer components being shipped back to California from South Carolina. The post office simply will not deliver to my office, citing the lack of a mail receptacle, regardless of whether or not it would fit in it to start with. Knowing this, I attempted to retrieve my items from the local branch, and was greeted after having to ring the counter bell multiple times.

Christmas presents to my sister in Arizona. Just about $400 worth of stuff. Tracking number says delivered. Called post office and verified tracking number associated with correct address. Postman remembers the package. Oops, delivered it to the wrong address. Person at address admits receiving and opening package, but says took it to post office after opening it. End of story - package never seen again. Good job USPS!

I ordered my retirement present...says it was delivered on 14 Jan 2015. It was not delivered to me. Called the 1-800 number to report a non-delivered, missing package. I was told the local mail facility would look into it and respond within 24 hours. Not. I made a visit to the local facility and they took my info. I called several times and they took my info....everyone at the local facility knows who I am and why I am calling. All to no avail and still no package. I am an honest person and I used to believe there was still good in the world. After reading on this site and learning this is NORMAL procedure, I am so distressed. I also believe there are two possible options. 1) the package was delivered to the wrong address and they just kept it or 2) the postal employee kept it. Since no one will investigate their employees (even though there are multiple complaints of disappearing mail) I guess I too am a victim of Postal fraud/thief. How sad that we live in a society where you cannot trust the USPS to deliver something without stealing it. May God deliver the correct punishment to these common thieves.

I am not sure the exact date delivery stopped, but it has been more than a week. We moved to a new state & had our mail forwarded from the old house. Once we arrived & got the mailbox keys to our new place, to our delight, our mail was there waiting for us! To the credit of USPS, that part worked great! After a little over a month, the box was empty every day. We were not even receiving the weekly ads. It was strange, but not alarming. Then I received a call from the auto insurance. Our mail was returned as "Not at this address" / "Unable to Forward." I am now also missing 2 packages from eBay, both marked as "Delivered."

The Post Office continues to deliver my mail to the wrong apartment number on the property where I live. They throw my mail on the ground at my front and back door. They do not put my mail in the mail box where it belongs. I have my mail box clearly marked so they can see where it belongs. I have complained about this to them in person at the post office. The Post Office who delivers my mail is located at 1653 7th Street, Santa Monica, CA. 90401. The Post Office simply does not care about doing their job well or right. They even stick my mail in my screen door. They do this on purpose to make me angry. I have had paychecks from work come 1-2 weeks after it should have arrived because they put it in the screen door instead of the mail slot where it belongs. Please help me. Complaining to these people only makes them not want to do their job right.

I sent a package priority Mail on Dec 18, 2014 for my niece, for Christmas and it left Denver, went to Greensbors North Carolina and back to Denver to sit around. On or around 8 January they decided to ship it again only this time it sit in Kansas City until today it finally made it to VA.

Every time I spend the extra money to get my package delivered in one day, per my shipping label, it never gets there. I have to drive 45 miles round trip to get my package to the post office in order to get express delivery and it is worthless. I pay a premium and my packages have arrived at the same time they would have using Priority Mail.

Two years ago, a man stole my father's identity and took him for $45,000. We lost my dad and I am the executor of the estate. I was working with the FBI to help catch this guy and needed money for a lawyer. My husband took money out of his 401K. I went to post office and explained what was happening and asked if I could come and pick it up? Delivery isn't until 2:30 pm. Barb told me “No.” Then she would have to do this for everyone. After begging her and explaining again, she said, "Well call her in the morning."

I have experienced multiple problems with incoming bills, outgoing checks, and packages (including important prescription medication) being lost by USPS. When we call the number provided for assistance with resolution/tracking, there is never anyone available to take our call. A trip to the local post office fares no better. Nothing is done. I have resorted to using UPS and delivering payment checks in person, or paying over the internet when that option is available. Shouldn't these people be held accountable, and shouldn't they be forced to implement corrective actions?

I have changed our mailing address 3 times and two months later we have still not received ANY of our supposed to be forward mail from Hot Springs Village in Arkansas. I'm disabled and was waiting on very important papers. I have been to the Post Office twice here in Wilmington Illinois and they keep saying Hot Springs is the problem. I've been calling Hot Springs for two weeks and finally today 1/16/15 someone answered the phone and tells me there's no change of address turned in anywhere and all my mail has been returned to sender. I have changed my address with all our important listings but most had already been mailed at the time and hasn't been returned to them. What can be done? I need my mail and NO one wants to research this.

Ordered an item from an EBAY seller Jan 7, 2015, arrived 10 days later NC. It's 705 miles from the package origination Dyer, Indiana to its delivery address in NC. This distance requires 11 hours 28 minutes by automobile. The USPS delivery time took over 9 days to travel 705 miles averaging 78.3 miles per day. USPS should stop promising 2 day delivery time and stop charging appropriate delivery rates for this type mail. They are ripping off the postal customer and getting away with it. I will never again use the USPS postal service to deliver or receive a package, just pay more money and use a more reliable source such as UPS or FedEx.

I have a problem. Maybe you can help me, maybe not. I called USPS customer service a week ago. The woman who answered me opened a case and gave me a number (case number: **), but I don't know how to use it. I write USPS also, and they gave me another case number: **, but I don't have any answer from anybody. There is a lost package I supposed you delivered at November 17, 2014, 3:06 pm at Front Door/Porch, according with the tracking number: **, but I didn't receive yet and you couldn't delivered a front door porch, because all my package arrived at mailbox office and I received another package the same day 30 minutes before by USPS postal service. Here is the tracking number: ** (this package is the Pascal Campion Art book).

I sent off for a passport and I have had nothing but problems. Mine came with a tracking number and they delivered it to the wrong house. This is not the first time I have had lost mail either it has been a few. I now had to file a ds86 and have to wait even longer to travel. What should have been an expedited passport is now taking twice as long and I will now have to watch my identity!!! Identity fraud here we go. Someone has all of my information to use and your nice people at the post office Juliann said that the address they think they delivered it to, there was a language barrier between the postman and the person at the address. So he and his supervisor were going to visit the address, so call tonight and I will know something.

I shipped two boxes from a military base in Kosovo on October 3rd 2014. I have spent over 5 hours on the phone trying to get a hold of anyone that could do anything other than tell me to call back in another 15 days after "escalating the situation" (in theory). 10 January a friend tells me that one of the two boxes has returned. It was Damaged and missing items. Labels on the box state that it was sent all over the United states from one recovery center to another.

On Dec. 30th had a change of address, have not been receiving any mail????? At new address Monday the 12th of Jan. Went personally to the Cactus Station post office located on Greeway Rd Phoenix, AZ 85032, spoke with a supervisor about this. Well geez, they never rec'd or put our change of address also were notified by the City of Phoenix. They never put the change in their database. All our mail is going to the west side of Phx. You think someone would go retrieve it and have it properly delivered, but nooooooo... we have info. out there and bills to be paid and we get they're working on it!!!! These people are morons and nobody is helping us...

We prepay and print labels at home or while out on the road, this branch feels they need to have the Clemmons zip code on the label. They say they don't get credit for the handling so they give us a hard time each and every time. It's not right.

My package arrived on time but holy crap, it came to my boyfriend's house in a complete WRECK. I packed the whole thing with so much love and even put huge "FRAGILE" signs all over it because it contained glass and fragile good and the sides are torn up and the bubble wrap was LITERALLY sticking out of the box like WHAT??? It looked like a whole gang shoved it in the alley and beat it up. I put so much love into it and this is how it's treated?

2 letters to my daughter (minor) living at my address were returned to send marked with a yellow label as undeliverable. There was nothing wrong with the address. In fact, one sender duplicated the address and remailed the item and we received it. I contacted the post office and they said they would look into it. Two more mail items to my daughter were delivered but had big question mark written on them. A Christmas package sent to me was never delivered. A bill for our auto insurance was never delivered, but 4 weeks later we received a cancellation notice with just 4 days to correct. Someone is definitely tampering with our mail and it appears to be within the post office. Filed a complaint with the Postal Service online and am waiting to get a response.

Ordered and had a package sent to my his address. Mail has been being delivered there everyday until I had 2 packages come up missing. The first package went to the neighbors house and they never said they had it until I went to ask if they did. The second package according to the Postal Service was again delivered to the neighbors house and they say that they never got another one delivered. This package was worth over $150. Postal Carrier said she thought the house was vacant and she has still been delivering to the address and even saw us moving in.

We have a home-run business. We ship thousand of orders through USPS every month. They are terrible at updating tracking. We shipped out 28 packages on January 2nd and none of them have shown any movement. Luckily, we had mostly understanding customers but there are a few, especially ones who were buying a gift, that are not happy. There are times we ship hundreds in one day, so thank goodness this didn't happen on one of those days. We spoke with the local post office and they said it must be an issue with the main facility. But even our local post office did not show a scan. It's as if they never existed. He also told us that many people in the last weeks have had similar issues. So apparently there is a thief either in Oceanside or the San Diego facility. I don't know how else that many packages could have just disappeared. We are now very seriously thinking about starting to use FedEx. At least they update tracking.

I ordered a gift for my son's girlfriend (for him) from a Good Morning America vendor back in early December. The shipping was 2 days. The item was picked up from USPS on December 15th. It then arrived in Fayetteville, NC on December 17th and then, according to the USPS website, it left the facility that morning at 0430 am. The package hasn't been seen since. I have 2 case numbers now, and now have an email with Consumer Affairs along with a phone number that is NO LONGER IN SERVICE!!! COMPLETELY UNCALLED FOR! Tracking # ** .

I have been using general delivery at the post office in Fostoria Ohio to get my mail. I do not truly have a permanent address. I called the post office after one of my most recent packages arrived. The package was registered mail and I had let several days go by after it arrived at the post office. I wanted to make sure I could still pick up the package as well as another one that had just arrived. The guy I was on the phone with was extremely rude. He said that I am not getting anything else general delivery and insisted that I had been receiving mail around christmas time at my parents address.

I can't say how many times I've complained about issues with the mail over the years because it has been many. This time the idiot temp decided to deliver my mail and package to a home with people that are away for weeks. All they said was sorry. But it went into a mail slot. They left a note. Big deal. Time and time again, they try shove the blame on others. The Post Master there is useless and by no means, qualifies as a Post Master or management. She blames everyone but herself and does nothing. Constantly missing packages, wet mail, carriers that cannot match house numbers, poorly trained employees and carriers, you name it. They simply do not care! I guess they figure, 'you don't like it, find someone else'.... Yea, we are stuck with them. Where we going to go?

I live in Las Vegas, NV and the express mail large envelope was coming from Chicago, IL. My boyfriend sent to me yesterday overnighting it. Express envelope came to Las Vegas this morning, it said by me tracking it online that it was delivered in or at mailbox and it’s not there. I can’t do anything until Monday. I’m really upset. I have never had this problem before with express mail. I really need assistance on what to do!

I've been awaiting a very expensive and very important package. I'm in a bit of a time crunch but I felt 3 weeks was a good amount of time to expect a package. I was wrong. If there is a hell, it is the US postal service. My mailman never leaves packages even after specifically asked and makes no attempt to ring my apartment building number. So with this specific package, I received the dreaded pink slip of death telling me my package would be available at my local post office.

My letter was suppose to have two jewelry charms in it. I received the letter with nothing in it. At the bottom left corner was two holes, one on the bottom and one on the side clearly cut with scissors. I got the mail straight from the mail person so nobody could've went in my mail box and such. I'm very disappointed.

I sent a package from Cape Cod Massachusetts to South Berwick Maine on Dec 15, 2014. The package was insured. It's not been delivered. Using the tracking number it was last scanned at the Hub postal complex in Boston - that was on December 19, 2014. The package had a fair monetary value but a considerably more sentimental value - irreplaceable really. The recipient of this package also looked into the missing mail, and was told that it's impossible for things to go missing - someone would lose their job. And has actually questioned whether or not the package was actually sent. It's caused strain on a very old friendship. I have been able to file a claim but was told it would take 60-90 days before I could expect any rectification. I'm not as concerned with the return from insurance, but more how the postal service lacks responsibility and the stress it causes with the after effects. As I read some of the other consumers complaints it's fair to say a lot of Christmases were affected by poor service and lack of customer service, professionalism, and accountability. It goes a lot further than a missing package.

Since a new carrier started our route, it's been a nightmare. Getting our mail at 8pm, if at all, getting neighbors mail, packages are being peeked at by blatantly poking a hole with her finger through the bag (luckily she's not a big reader). She admitted (to her boss who accepted this excuse) to placing a package on the wrong porch intentionally and trusting that the neighbors would do her job for her. After 4 months of consistently filing complaints I am finally ready to take action against this as much as possible.

I sent out my kids' and granddaughters' Christmas presents on Dec 11th 2014. I mistakenly wrote down the wrong address (how the stamps.com allowed an undeliverable address, I don't know). Anyway, sent from FL to Seattle. Package sat in the state of FL from 11th-15th, made it to Seattle on 12-20, so I called Seattle to give them correct address and they said it was returned to sender (how they sent back same day is beyond me). Anyway, tracking shows arrived back in Miami on 12-30 and business was closed (it was not, we received other mail that day). Tracking showed will be delivered next day (was not), called 800 # because site doesn't show local phone # and they put in system to redeliver on 1-5. Still didn't get so called again, they put in case # and gave me local # which I tried to call and just kept ringing.

I am so frustrated with the way usps people handle my delivery. My package was supposed to be delivered to Denver, CO 80129 on December 23, 2014 but it's still get stuck somewhere in Denver. It's not scanned from Jan. 03. I called usps, facility post office, consumer affair in Denver office, and local post office with zip code 80219... but nobody can address my question. I have a tracking number but none of them can tell me where my package is right now. I did wait for almost 1 hour (60 minutes) on the phone line from consumer affairs office but nobody picked up the phone or gave me an option to leave a message. I'm so mad and I really need help from some responsible people from usps to solve my problem please!

My grandmother sent me $200 as a gift. She sent it on January 3 and dropped it off at the post office in plenty of time to make it on the truck. The money was disguised. However, it's January 8, the mail has run and surprise surprise, no letter. There's no reason for a letter sent from two hours away should take this long to arrive. My mother mailed me a card on January 3, it still isn't here. There's no way for me to file a complaint or track anything so I'm screwed. This has been happening for months. The usps seems to be able to deliver junk mail daily, but they can't seem to deliver anything that I need. I requested information from several colleges that haven't arrived over a month later. Some of my bills have been delivered well past their due dates. The usps is a joke.

My sister sent a Christmas gift to me worth more than $100. She went to USPS gift wrapped, Insurance and gift wrapped. She sent it on 17th Dec for two day delivery but it was never delivered. On top of it, USPS driver did not leave a notice about the package delivery. We had to track it to find out the package shows it was delivered. When I contacted the USPS they gave a case and asked to contact the local post office and the local post office said it was delivered to leasing office. I was given a run around for a week and said someone from local post office will call me with the case number given to me but no one called until I called back on 01/06/2015.

I feel so angry and disappointed with the USPS. I never entrust them to deliver my packages again. This past Christmas, my grandmother mailed me a package through the USPS. Around the day it was supposed to arrive, the postman knocked on my door, shoved a package into my arms and started walking quickly away. As the box wasn't the size I was expecting, I looked at the name and address. The box had neither my name nor my address on it. I called the postman back and told him he had the wrong person and address. Days went by and then weeks and I never received my package. I think what happened is the postman delivered my package to the wrong apartment and unfortunately that person was not as honest as I am and they didn't say anything. My grandmother never got a tracking number because she trusted the USPS.

Was forced to secure a PO BOX at another zip code because of the gross incompetence and arrogance of the Rostraver, Pa post office. They most recently have blatantly refused to allow me to pick up a package addressed to me that was mis-delivered to their facility. I was given the complete run around by the Pittsburgh customer service and postal inspector also. This incompetent agency need to be placed in the hands of the private sector to make it efficient and user friendly. The incompetence of my township’s postal facility is monumental and needs a complete investigation into their practices such as mis-delivery of the mail and zero customer service. CLOSE IT DOWN!

I was left a notice to pick up a pkg, I waited 6 to 7 weeks for something handmade in Israel. I give my receipt for pick up, I was there 2 1/2 HOURS. Nobody can find it. 3 times I'm told we will forward this to Ms ** P.O Supervisor. I went back 7 days & 7 times. They tell me Ms ** is in a meeting, she's very busy. Well, Ms ** was standing 10 ft in back of her & don't know Ms. ** was right there talking to someone. The same girl told me , “I will call you tomorrow, or you can call me. My name is Ms **.”

I wait all day for my postal carrier to arrive. They do not come on a set time, sometimes it’s in the morning and others afternoon (problem). I have no outgoing box for me to mail my letters so I am supposed to leave them on the outside and hope someone picks them up. No thank you, so I decide to drive my letter to the post office myself. What a joke, I follow the instructions on the website and I arrive at what is a business only post office. There is no way to drop a letter or even buy a stamp. I am now supposed to try and track down another post office when I am very busy and do not have time.

I have lived here 25 years. No home delivery, must use PO box. A lot of businesses require a street address only. Some make an error and use my street address by mistake. I live in a very small town, only 2 USPS employees. Teresa takes her job and postal regulations super literally. I used to receive all mail, but now if it doesn't have the PO box # on it it's returned. Teresa even said she returns mail addressed to HER if it has her street address. While it may be the regulation, there is no room for any courtesy. The mail makes it to the PO, but it must cost more to return it than to complete the delivery. Unless they're trying to increase revenue by requiring 2 stamps to deliver mail. I would understand if this was a large town, I don't understand why we don't get home delivery. Very disgusted, she should be fired. No people skills. Very defensive and oppositional. Also, my mortgage payment was returned to me in shreds, undelivered & undeliverable. My payment was received late as a result. I paid for a service I didn't get--quite the opposite, and they refused to reimburse me a stamp for their failure. No apology, no responsibility.

I've lived at my residence for over 7 months and my neighbor keeps bringing me mail that has been left in her mailbox that belongs to me. I checked the envelops and they all had the CORRECT address - no way the mailman would get confused.

I scarcely know where to begin. The purpose of this post is to explain my numerous bad experiences with the USPS and inform others of the peril they place any mail or packages in when using the USPS. About 3 years ago, I started an online business which requires a lot of shipping. In connection with this business, I ordered well over $100 worth of business-related books from Amazon.com. After placing the order, I forgot about it until a few weeks later and thought "that package should have been here by now". So I went to USPS tracking to see what I could see and saw that according to the USPS, that package had been delivered about 10 days earlier to my home and it even gave the exact time of day. Problem was, I know for a fact I was home all day that day and know for a fact I was in my living room most of that day (doing renovations) and would have clearly heard any delivery. I went to my Post Office to inform them the package had not been delivered as stated on the website and I was told by the always-so-pleasant and helpful-clerk (NOT) that there was nothing they could do, that it was scanned as delivered.

I mailed a 55 lbs. box of gifts to my mother in Chicago on the 28th of Nov. 2014 ($76.75 to mail it ) - she never got it. I called the post office in Chicago to find out it was delivered to the wrong address and was asked to have my mother go to that address to retrieve the box. I of course did not agree to that and was told then that there was nothing they can do about it now especially since the box was not insured. Now I believe the insurance issue is beside the point as someone at the post office changed the address on the box . Insurance or not, the truth is that the address on the box was changed (I know my mother's address) - someone either purposely or accidentally changed the address. The trust has been breached and someone should be held accountable. As am writing you, I still can't hold back the tears. It's hard to just sit and let go when you have been wronged and overpowered by a trusted agency as USPS. I've since contacted the inspector and the Sammamish post office yet nothing has been done till today. Not once were they understanding or sorry over the phone. They have been nonchalant, rude and accusative rather. Please help me be heard and get a fair treatment.

USPS is suppose to deliver for the USCIS which authorizes immigration status and other benefits. When they sent the document with tracking number with the USPS, it was supposed or was actually delivered on November 26, 2014, but it was not in the mailbox. My other mail did arrive, but not the one most important document with "tracking" which only shows it's delivered to my zip code as soon as possible. Tried to track the document by speaking to the mail carrier then went to the post office, but those ** were completely useless and kept telling me it was shown as delivered so they could do nothing.

So my girlfriend and I sent my daughters their Christmas gifts on Monday 12-22 from South Carolina. The two packages were going to 2 different locations, which are only a 10 minute drive apart in Central NJ. While we hoped it would arrive by Christmas, we didn't hold our breath. We received a call from my oldest daughter's mother Christmas Eve saying they got the package. The other package was sent to Brooklyn NY, with the zip code not even close, the state being completely different, and the town not even in the state. Here we are 15 days later and no movement at all. The customer service call center can't do a thing except act like Google and give me a phone number to the Brooklyn Post Office. (Which is busy ALL THE TIME!)

USPS claimed the mail carrier delivered my mail because they said it was scanned delivered on Friday, December 19, 2014. I never receive my mail. Tuesday December 23, 2014, still no mail, so I called the USPS. Customer service rep wanted to confirm my address, so I did. He then said there was no suite number on the USPS priority small flat box, and the building that I'm in have suites. My question is, if my mail didn't have the suite number on it, the mail carrier will not know where to put my mail because we have mail boxes in our building, so where did the mail carrier put it? And claimed that it was scanned delivered to me?

I moved on 12/3/2014, I was told that my mail will take up to two weeks before I receive it. It's now 1-6-2015 and I am still waiting on my mail and my mailbox keys. I went to the post office in my new area and my old area and they keep telling me a lot of different things, however no one can tell me where my mail is. Why is the staff so nasty and uncaring? They keep saying you need to come back. I can't do that. I work, I can't keep taking off to be told nothing!!!! Every time I call, no one picks up. I have called over 20 times. I really don't understand why we are so nasty to each other, and why they don't tell us all we need to know on the first day. It would be so helpful. I am very upset and need someone to help me I have a child that's waiting on letters from colleges, my grandbaby have things coming for her first birthday party and no one seems to care, it hurts. Also I have tried all the numbers I could find and still no one picks up at no post office in the 20032/20020 areas. I need a working number for a supervisor.

Hello, my name is Constantinica ** and I am from Romania and I waited for a package sent by Henry **. The package was sent on 24 November 2014. The problem is I did not receive it yet. I have 2 numbers: **. Please tell me where is my package?? USPS PLEASE ANSWER!

We have not received any mail since Dec 31, just a sales paper. The mail carrier arrives, but our mailbox is empty. She says it's just a coincidence. We have checks, statements, tax papers coming. This is nothing new. I had to stop all magazine/paper subscriptions because they just wouldn't come on time. The PO would insist nothing was mailed. When I told them 3 weekly papers (March 4-11-18) arrived the same day, they told me they were all mailed on the same day. It is impossible to reach anyone by phone. The PO is far, out in the middle of an industrial area and unreachable for anyone who does not drive.

I wish I could give 0 stars. My mom mailed 4 packages to me that included gifts and family heirlooms from my deceased father. She wanted to use UPS but I suggested USPS because I wanted to support them, however, I will NEVER send a package through the post office again, ever. Only 2 of the packages arrived, 50% success rate is not good and then to make matters worse when we called the post office they were beyond rude. The woman almost hung up on us twice! And, it was their fault! Also to note, we had tracking numbers for both priority packages and one of them said that it was out for delivery but was never updated past that point.

Placed an order on Amazon for an item on Dec. 9th. Item was shipped next day to USPS (Dec. 10th). Tracking said it left USPS facility on the 11th, but then arrived at the same facility again on the 11th? As soon as I noticed this I had a feeling something was going to go wrong. Sure enough it did. Estimated delivery date was December 17th at the latest. When this date came around, the package was still 'in-transit' and never moved from the original USPS facility. Waited another 2 whole weeks for package to arrive, still nothing. Still stuck in transit. Absolutely ridiculous and I am furious with the USPS at the moment. I just recently filed to have a refund thanks to the USPS and their poor tracking/package handling. Much wasted time...

Nov. 2014 I sent a priority package to my sister in Easton, MD from upstate NY. The box was smashed in and looked like it was handled by apes. The box was well-padded with bubble wrap and contained various gourmet food item including a 12 oz container of maple syrup. The syrup jar had broke and got all over the other items, as well as a few plastic caps on other jars cracked. The package was marked fragile. My sister e-mailed me the packaged arrived so I threw out the PO receipt. It wasn't until I spoke to her the next day she told me how the package arrived. I had no recourse.

On December 2 I sent a package to Colombia, at the moment that the USPS employee took my package and he filled out all my information in their system. He told me that the he typed wrong the address, he got confused and he filled Brazil instead of Colombia (I don't even know how's that possible, they're not similar). He told me he would fix it right away. I asked him if he did, he said very confidently that it was fixed. 15 days later I checked online my package and my package was actually in Brazil!!! I am really pissed off with their service, his employee lied me. I contacted their customer service and all they told me was "I'm sorry we can't do anything, all we can do is to wait, and if you get your package we will send it for free again and in case you don't get your package then SCREW you." It's their employer's fault and now they won't respond!!! WTH, I am very disappointing with their service, this happened in the Woburn, MA. (main USPS).

When will package stop vanishing while in the hands of postal workers? I do not like this magic trick at all! How is this reply of any help in recovery: In researching your Case I see that they could not find your item. This service is brought to the Post Office and picked up by an agent. Once in the hands of the agent the Post Office has no control. There is zero accountability. If the system is broken, corruption exists.

According to tracking number all 3 packages for 2 different names were delivered on December 27th in/at mail box. Nothing was delivered on that day! And after many calls and e-mails to USPS.com and local post office, I was finally told that they are apologize but there is nothing they can do!!! Are you serious??? Because all packages had no insurance, I can't even file a claims. So, is it ok for USPS to lose your mail without any responsibility?

I shipped out a package from KY on 12/18/14 for 2 day delivery to New Jersey. It still has not been delivered.

My friend made me a Stuffed Animal for Christmas. She put her heart into it. She sent it, went to the post office Dec 19, they said it would be sent out the 20th since the last truck left for the day. It's 1/2/15 and it's not here. She didn't get a tracking number since she has never had a problem.. How does it take 13 days.. almost 2 weeks to send from New York to Michigan. I'm very angry about this.

I order a package to be delivered as "First Class Mail" and when the package arrive, I find an envelope crammed into my mail box. When I pull the item out I discover that it had been ripped open and taped back up without my order inside. The envelope also had several red stamped messages on it saying "RECEIVED WITHOUT CONTENTS AT", another two stamps said "DAMAGED IN HANDLING IN THE POSTAL SERVICE". Now, I am going to have to deal with the company I purchased the product from to see if they will replace the object, and call my credit card company to disagree with the transaction with the company fails to replace the item, and also the U.S. Postal Service. A lot of trouble for such a small package.

Today, December 31, 2014, I needed to mail an envelope before the end of the year. The Post Office in Edwards Colorado, 81632, posted hours are closing at 4:30 pm. I arrived at 4:25 pm today December 31, 2014 and the post office was shut tight. THEY WERE NOT OPEN. I verify the time on my phone by accessing the time. Maybe somebody should make the USPS accountable for their actions. Either that or fire all of them, like Reagan did with the traffic controllers and get in people who will work instead or complain. The service here stinks.

I finally had mail that was mine delivered to p.o. box. The place I stay Has a dog hold. So someone else picks up the mail. I AM ALMOST 100% positive they are asking for my mail and I am not getting in my box. The other day I was given two packages address to me at that address. THEY WERE MEDICINE DON'T THEY HAVE TO ASK FOR ID? WHAT THE HELL IS WRONG HERE!!!!! When a person changes address, usually you get stragglers you forgot to let know about change. IT'S BEEN TWO MONTHS. I HAVE HAD NONE.

I had 2 parcels delivered to me for the holidays here in MD. The first of the 2 arrives the day after Christmas, but that would not be too bad except that no one was at the house to sign. Not usually a big deal, however, when I went to the local post office to pick it up, things went really wrong. The first time I went in, they looked at me and said it was too early, I would have to come back the next day and that they would not even look to see if it was there until then. The second day, I go in, give the notice and my Drivers license, at which time they refuse to look for or hand over my parcel because I am not from here and my home address is not where I was having it shipped to. But it is addressed to me. That parcel was several hundred dollars, and I had to call customer service several times and threaten legal action in order to finally get it in Monday. Tuesday 21/29/2014, the second parcel was supposed to be delivered. It is coming from an APO in Japan. Fearing that I would be faced with the same issue, I rushed back to the house leaving work in order to be at the house to sign for it. Carrier never showed. So I left a note with the tracking number, who the package is to, who it is from, and my signature asking that the parcel be left on the porch.

I was expecting to receive two packages on 12/22 from USPS for my Christmas presents (shoes and purse) valuing over $400. The USPS driver stated it was delivered to my home but she more than likely signed for package with a fake name or had someone else do it. The signature was illegible and only the street name but no street number, city, state, or zip code was on the "signature" to even validate it was delivered to the correct address. The local USPS "researched" the complaint saying they spoke with the driver, and she said it was "delivered" to my home. My boyfriend even stayed home from work the next day to met her at the mailbox and went up to USPS. She told him that an albino man signed for the package.

Once again a mail carrier lost my mail and had the nerve to mark it as 'delivered'. I called the post office at least 10 times and no one answered. I faxed them a letter and got back nothing. I then left work early to go there and after spending close to an hour on the line, the very sarcastic and incompetent manager, who was annoyed that I pulled him away from what looked like his 9th meal of the day, took my phone number and brushed me off with a "we'll get back to you". I got no answers as to what happened to my package, who delivered it, where it was delivered and what would be done to resolve the problem.

I mailed an EXPRESS LETTER from Wash DC to my mother in Ellenwood GA on the morning of Monday December 22, 2014. The Letter did not arrive until Friday 26, 2014. On Tuesday December 30, 2014 I returned to the Benjamin Franklin Station Post Office (2nd time at this location the 1st was the afternoon of Tuesday December 23, 2014) to track the package at which time I was told that they had 2-days to deliver an express mail package?!?! A fact that was not disclosed at the time I paid for the service) as well as the Post office located across the street from the White House 17th Street I presume and was told that they had 3 days to deliver an express mail package because it was the holiday (again, information that was not disclosed to me until after the fact).

I have had a stroke. I am a disabled vet. My medicine (Aggrenox) was mailed 12/20/14 from the V.A. Hospital (10 miles down the road). It's 12/30/14 and still have not received 1 of several medications and am worried which makes matters worse. What can be done? The V.A. will not let me order earlier.

I am the wrong racial complexion. My neighbor gets mail delivered to her door. Small packages, normal mail, etc. She plays golf and goes on daily walks of 30 to 45 minutes. I am disabled, I was struck by 2 drag racers going 95 mph on Aurora Parkway. I pay $4.50 for access ride transportation per 1 way trip. My post office is 5 miles away. My post box is 1/2 mile away. It is difficult for me to get to the box. I have a massive brain injury. Packages that do not fit in the mailbox are returned to the post office until I can go the 5 miles to the post office.

I've heard many horror stories about dealing with USPS and have experienced them myself as well recently. Packages getting bounced back and forth between my state and surrounding states just to arrive weeks later than expected; packages being lost; delivery men being too lazy to walk up to my door and just marking things as delivered; this company has really gone downhill. Definitely going to ship through other carriers whenever I can. It's really a shame that you HAVE to go through USPS when ordering through certain websites.

I mailed three priority insured packages of Christmas presents to my daughter and grandson in Virginia Beach on Monday, December 15, 2014. On Wednesday tracking showed they were delivered. The delivery tracking information was changed on one of the packages. According to the tracking, two of the packages were delivered at 11:02 am and the third at 5:39 pm. The only package my daughter found was the one delivered at 5:39 pm left outside her third floor apartment door. Packages are never delivered to the individual apartments. All packages are delivered to the apartment complex office and if closed then taken back to the post office. A slip is left in the tenant's mailbox. The locked tenants' mailboxes are all grouped together near the entrance of the apartment complex.

Ordered a Christmas gift for my wife. It was mailed on 12-13-2014. Tracking showed it arrived in Jersey City, NJ on 12-15-2014. Projected delivery 12-18-2014. It never came. I filed a complaint and all I got was a stupid form email from my local post office. I replied to the email and asked question since they did not address any of my questions in my original complaint. They never replied again. I have friends who work in post office and have told me stories of how corrupt the USPS has become. Everything from Union members getting paid money for simply calling and complaining on supervisors.

I am very frustrated after dealing with my local post office. I mailed 2 packages priority mail from the Airport Road West Chester PA facility on 12/20/14. One was mailed to Charlotte NC & the other to Las Vegas NV. The expected delivery date was 12/23/14. As of 12/27/2014 neither has arrived. I understand it is the Christmas season but with priority mail, I figured I could count on minimal delays. Both packages arrived in a Philadelphia warehouse on December 21 and sat for a while.

I tracked the numbers on both packages. Both packages left Paris, IL on 12/17/2014 and went to Champaign, IL. One left the Champaign location and went straight to Oklahoma and was delivered on the 22nd of Dec. 2014. The other package also left Paris, IL on 12/17/2014. It too was sent to Champaign, IL. This is where the problem came in. The other package left Champaign and was sent to Montgomery, AL. It arrived there on 12/22/2014 at 5:46 pm. It left Montgomery on 12/22/2014 at 7:54 pm. On its way to Oklahoma City, OK, where it arrived on 12/24/2014.

My package was scheduled to arrive way before Christmas on December 17 - December 20th. Even at the latest date, it should have arrived 5 days before Christmas. I am sitting here on Christmas Eve, and the package has still not arrived. The package was a 20 minute drive from my house on Sunday, December 21st. I was waiting for the package, and it got sent to NEW JERSEY, across the entire freaking nation, on Christmas Eve. Some incompetent worker at the sorting facility close to my home neglected their job, and placed my package in a shipment ACROSS THE ENTIRE NATION.

It is the second time I come to p/u a letter and it cannot be found. Every time I come, I wait for more than 45 minutes to hour.

Went to USPS, Belle Meade branch post office on Dec. 19 and mailed a 7lb. box, 2nd day priority mail at the direction of the postal clerk so it would arrive on Dec. 22 (MONDAY is what she said and before Christmas as I had stressed was necessary). She did not say maybe, probably or any other phrase or word to tell me that was just a guess as to when it would arrive. If the postal clerk had been truthful I would never have used priority mail; I TOLD THE CLERK IT NEEDED TO BE THERE BY XMAS! I PAID $43.70 for this medium sized package to arrive on time. It did not even leave Nashville until Dec. 22 and has never been updated since. Just flying around the world? I WOULD NEVER HAVE USED THE USPS if I had known that they have no guarantee and would even deceive customers. I called the Belle Meade post office: they now say no delivery dates are guaranteed for 2-day priority mail! I want a refund.

Package delivery confirmation says it was delivered at 12:01 pm on December 12th, 2014 never received. Contacted UPS at 1 800 number nothing thus far one returned call only to ask me if I found my package, are you kidding me. I would not be calling if I found it, that is the question I have for you, have YOU found my package. I was given a number to call the mail carrier's supervisor and no one has answered that number yet and the 972-393-6755 is a recording that you hold the phone waiting for the next available representative and no one ever answers. Very disappointed!