USPS Reviews

I was trying to access the USPS change of address site. I clicked on a website that looked like it. The forms are almost identical. There was a disclaimer with very small print. The USPS has similar disclaimers. I put my ATM card # in. The USPS charges $1. This company charged $19.95. I tried to cancel service immediately but emails and multiple calls have not received a response. No one answers when I call customer service. I just want to cancel. I'm worried this is a fraudulent company but I am not sure. They have my card #! Please help.

We moved to this location 5 years ago as of December 2012. We have had numerous occasions where our mail was delivered to our neighbors instead of our box, their mail delivered to us and on several occasions, found mail damaged and scattered in the field because the driver did not take the time to properly close the box. We have no idea how much mail we have lost or was opened and/or disposed of by people we do not know. I have called the local post office 2 or 3 times and they have either excused away the irresponsibility of the drivers or made empty promises to deal with it. This brings me to today's issue.

The USPS has become the most incompetent and worthless shipping service out there. It's just pathetic - I'm a commercial shipper and send an enormous amount of sold goods via USPS (or rather did, never again. I'm done with these incompetent clowns). One package after another was going to the wrong side of the country, misdelivered and my favorite - I have no less than 4 packages in the past 90 days that have shown as scanned into the system as "received" by USPS and then have just disappeared into thin air after going through the Tampa, FL PDC never to be seen. Their response? We don't guarantee delivery when you use the USPS. What?!

I work for the York State Health Center, York, PA which closes at 4:30. The carrier repeatedly arrives at 4:30 or afterwards. I have told him we close at 4:30 and stated if he would not take breaks, he would be there on time. Our mail needs to be picked up daily. The previous carrier always was there mid-afternoon. It happened again on Monday, August 27, 2012. I cannot get through on any phone number given.

There are several mailmen who deliver mail to my house, but one mailman, a Vietnamese mailman, in particular refused to deliver my mail whenever he is on the route. Two days ago, he asked my 7-year old, in the front yard playing, if my brother has moved out of my property since my brother's name was on the address. I was in the house. He could have come in and asked. If my monthly bills which are paid by my brother don't come in the next couple of days, and we end up getting a fine for late fee payments, I will sue the Postal Service as well as the mailman who refused to deliver my monthly payment bills.

We live in 63125 zip code and the regular delivery person who must be 70 years old never gets the mail on a regular time and a lot of the time gets other people's mail in our box and I have to deliver the mail to them and the same thing happens in return. Also the time ranges from 12 noon to 6:30 at night, but when the lady that fills in for a couple of days when he is off always has the mail here between 12 noon to 2 pm in the afternoon. So why can't the regular one do the same? My suggestion is for the mail to be delivered only 3 days a week - Monday, Wednesday, Friday or Saturday.

This is an ongoing situation regarding my carrier with the US postal service. Mail has been improperly delivered/not received for an extended period of time. I have now filed 4 complaints on the mail carrier where no action has been taken. Reference the latest incident, I had ordered merchandise from two separate merchants. The tracking on the packages when checked online read that they had been delivered. The packages were not delivered to my mailbox, nor were they placed in the community lock boxes for larger packages. A complaint was filed for this incident as well and thus far, no action has been taken. The supervisors are refusing to return my calls nor has restitution been offered for my lost packages.

A postman who works in our area is always in bad mood. He never says hi even when you tell him hi. He never replays you back. He never smiles. He always has serious and mad face, always. I've seen him like that already for three years. My mother always tells him hello but he never replies back, never. Here is my big issue. On August 25, 2012 at 1 pm, the postman rang a bell in my door. I keep my door open half way in this hot season. I wasn't dressed and I shouted, "One second.” I put my shorts on and went to see who it was. I have long corridor/hallway, so while I was walking to a door through the hallway, I saw the postman outside and he saw that I was coming. While I was in my hallway coming towards him, he threw the parcel in my apartment and went out. He threw it like throwing garbage on the street. He couldn't wait 5 seconds to hand me the parcel or leave it by the door?! He wasn't even waiting at the door 20 seconds.

I called 800-275-8777 US Postal Services on 8/16/2012 to change my temporary address from ** back to my permanent address of ** ASAP. I was given a case #**, which I thought was like a confirmation number. I called the 800 on 8/25 and spoke with a supervisor, Vince, asking when was I to get my mail. He told me since no one called me, I have to contact Consumer Affairs in Phoenix. What? Why does a 3rd party have to get involved in a simple address change and mail delivery? Has this country actually gotten this stupid? I need my mail, it's close to the end of the month and I have bills I need to pay before the first. Please help me with this hair-brained insanity going on with a simple address change and mail delivery. Thank you.

I sent my passport along with my husband's with the photographs, permanent residence fee (money order for $980), return envelope and height and eye color chart via the USPS priority mail (with delivery confirmation) on 30 July 2012 to Consulate General of Canada, Immigration Section, 550 South Hope Street, 9th Floor, Los Angeles, California 90071, USA. I received my husband's passport in the mail with a note found lost in the mails at Los Angeles NDC. I received information from the Canadian Consulate in Los Angeles that they have not received my passport or the money order. The USPS helpline does not have any information either. What can I do about it?

Our mail delivery is a series of absurdities. What happened? Very poor service. Worse people skills! Absurdity #1: We live 150-175 feet from the mail boxes in a nice town home complex and yet we're told that large packages cannot be brought to and/or left at our front door, even though I'm house bound and only leave the house once every two to three months. Today, again, I left the front door open from 9:30 am until 4:30 pm and my large package was returned to the post office instead of being delivered to me! Geez, I'm disabled. Cut me some slack. I put a note in the mailbox asking to please bring large packages to my door!

Just an advice to anyone who is sending international mail out, "Don't use USPS." I repeat, don't use USPS. They are responsible for your mail up to the borders of USA. The rest of it, God knows what they use to transport to the international destination. And if with the blessing of God it gets to the destination country, it is handed over to the local postal service, which delivers it for them. So if you are sending it to a country where postal service is unreliable, you are basically screwed. And these idiots in USPS will not accept any responsibility for it, and remember, they don't tell you this upfront when you send your mail.

On around late May or early June, I returned an authorized package containing a Toshiba DVD recorder (DR430KU, black) to the seller at One Stop Shop located at 1505 Newton St., Los Angeles, California 90021-2727 from the New York, NY 10025-9998. It was never delivered. A few days later, I received a letter from the post office stating "If you are receiving this Postal Service Form 3760, a piece of mail you sent or was being sent to you has been received at the Seattle Network Distribution Center (NDC) empty." After many calls with no results, it seems to me that on one is properly investigating this situation or returning any of my calls for an update. And as a result, the seller will not issue a refund until they have received their package.

I called the Sturtevant, WI location after my package was mysteriously lost in transition between UPS and USPS. After calling UPS to try and locate it (very friendly, I might add), they recommended I call the post office. I called the post office. The lady answered the phone and hardly let me finish my sentence before demanding to know my address. I told her, and again, she didn't even let me finish before saying, "We don't deliver there!" I said in response, "That's what the UPS site is telling me, and I'm just trying to figure out what happened to my package." She very snottily replied, "I'm sure you are, and that tone won't get you anywhere. I deal with this stuff all the time, you're nothing new." I did not have any sort of tone whatsoever. I was bubbly but I had a normal, conversational tone. I said, "Excuse you, I don't have a tone, but I do now. Someone has my $100 package, and I just want to know what is going on."

A package was sent to me by Boats.net with a value of $148.07 with shipping included. Shipping was $ 14.28. The package was returned the first time to the sender because it was undeliverable to me. I was charged restocking fee and shipping, $41. A refund of $107 was made to my Visa. I contacted the sender and a second order was made for the same amount. I told them to send it to my address above. They mailed the package again and it was returned for the same reason. I spoke to the sender and they said the address was okay. I talked to the Ceiba Post Office and they tell me that the address is too long and maybe something was omitted. I have been using this address with this sender in previous orders and they were delivered with no problem. Now this is going to cost me another $41 for a total loss of $82 for me. I am trying with the sender to see if they will reimburse me fully. Please see into this. Thank you.

I went to Port Orchard post office 1 week ago to get information about express mail. A dark-haired, middle-aged woman did not know anything about it. She just yelled, "What is it?" She is always rude and unprofessional. I will not use Port Orchard post office anymore.

Case was filed with USPS regarding a very irate and belligerent postal carrier on 8-20-12. I was to receive a call regarding the case yesterday. I did not get a call and had to call again today. We have reported this carrier on 2 other occasions directly to his supervisor at the Sierra Adobe Station over the last year. The supervisor stated, "James was overworked" as the first reason for his behavior in which he yelled at my receptionist. On the second occasion, the supervisor stated that he was probably having a bad day when we returned all the mail that he delivered to us that was addressed to another business. He again yelled at our receptionist that it wasn't his problem and to keep it - she refused.

I fastened a letter to the front of my mailbox for pick up. When the substitute mail carrier came by, he did not pick it up. I called out, "You missed a pickup." He walked back and said, "We aren't required to pick up letters if we don't have any mail to deliver to the address." I said, "Our regular mailman always does," and he responded "I'll call my supervisor and he will tell you." He called his supervisor, who politely confirmed that is what the manual says. This shows why the postal service is in financial trouble. They have forgotten what a customer is. Their rules don't make sense. How do I know whether I will have mail coming to know whether to put mail out to be picked up? I certainly don't need a postal employee being rude to me. I have contacted Senator Tom Coburn and urged him to vote against pouring any more money into this broken system. If you keep treating your customers like this, eventually we will convince our representatives to award contracts to private companies to deliver the mail.

On 8/1/2012, I closed the rented post office box and resumed home delivery of mail. Appropriate change of address was filed online. On 8/8/2012, I received mail forwarded by change of address, no further mail received. On 8/17/2012, I filed a customer service request **. I was supposed to have a response in 24 hours, no response. On 8/20/2012, I filed an accelerated customer service request **. I was supposed to have a response in 24 hours, no response. Everyday I watch the postman deliver mail to my neighbors and walk right past my home. Our billers, employers and vendors are receiving our mail returned as undeliverable. I have missed items such as vehicle registration renewal, important insurance documents, mortgage information, professional licensing information because the postman has decided not to deliver mail to us and will not give us a reason why.

I live in an apartment building that has a package room where items can be left, but my four large packages were not delivered. I was, however, left notifications that I could pick them up at the post office. I am physically unable to carry the items, which is why I had them delivered in the first place. I have requested the items to be redelivered on 4 separate occasions and they have still not been delivered. I have tried to call the local post office directly and the phone just rings and rings and is never answered. I also left a complaint with the customer service rep at USPS and still nothing. My packages are due to be returned tomorrow. I have no hope that they will actually be delivered.

Every time I try to have something shipped to my apartment, it never makes it to me. Last week, I had to order my work uniforms online because my work schedule is too busy and I don't have time to go buy them. I ordered them and they were originally shipped through FedEx Smart Post. What happens is FedEx will ship the order to your city but instead of delivering the package to your home, they drop it off at your local post office and they will deliver it to you.

On June 14, 2012, I went to the district courthouse of Baltimore City to reopen and file for modification of visitation so I could get my visitation with my daughter. I was told to have the affidavit filled out and mailed certified mail by private process or by the sheriff. I chose certified mail. I was instructed to mail a copy of the affidavit to the defendant and to bring it back to the courthouse, then return the receipt and a copy of the affidavit so they have proof that the defendant received the affidavit. The package arrived at the Arlington post office at 3:54 on June 19, 2012 and that's the last anyone has seen the package.

This is third attempt by employer to deliver payroll check to me. First attempt was sent to FL hotel while on-site at customer location, first-class mail (sent on 08/01 and to date has never arrived). Second attempt was sent to residence, first-class mail (sent 08/05 and to date has never arrived). Now, third attempt was sent priority mail on 8/13 scheduled delivery of 08/15 (still not here). How does it take three days to get from Oakland, CA to LA, CA? Then, how does it depart LA only to be resorted later that same day at the same location? Finally, what is it doing in Santa Clarita when the delivery location is closer to LA than Santa Clarita?

I was told on August 13th, 2012 that my package was delivered at 2:56pm. But when I went to check my mailbox, there was nothing. I immediately called the 800 number and they told me they would contact me within one business day. I called my local post office the next morning and she told me she would contact the mail carrier to see where he put the package. First she claimed that the mail carrier left a key inside my mailbox because my package was in one of the large parcel boxes, but there was no key in my mailbox when I checked. The next day, I informed the postal office about this issue. The next day, the post office called me and told me that the mail carrier said that he left my package inside my mailbox and not one of the larger parcel boxes. I was really confused as to what was going on because their stories were changing. My package was worth over $300 and now I'm basically out of luck. The package was never delivered.

After waiting on line for an eternity, when I asked about my tracking number and info about non-delivery of my gift to Brazil, I was handed a flyer with a number to call on questions regarding international packages. I called the number and got a series of menu selections. None of which answered anything for me. I still know only that on June 3, it left Los Angeles sorting room and supposedly on to Brazil. I checked by phone and the designated person for the gift told me there's no package yet. Since July 2? Very bad service here! I paid for priority and got precious little for my money and misguided trust in the US mail. Now what? Help!

Two things: Back in October I had a baby and a package from my in-laws came from England without any of the baby clothes sent. The USPS gave a package that was destroyed and opened and all the wrappings were undone and shoved in an empty box. They delivered it that way. Without any explanation and trying to find out what happened was impossible and forget trying to get the items that were in the box. Then, we moved and we would get our forward mail a good 3 weeks late and after that, we stopped getting forward mail at all, which included very important mail that is hard to get re-mailed. Do they even check to see what name is on the letters either? I can go on and on about getting others very important mail and missing mail all the time. The USPS is horrible! You can't count on it. Time to make sure you mail things only through FedEx or UPS. Forget the government.

I mailed some very important and personal tax papers with an $80.00 money order to my accountant in Bronx NY. I mailed everything, and I had certified return receipt on 7/30/12 at 10:20am as per my receipt. I paid $7.60 for certified return receipt and $81.15 for an $80.00 money order for my account for his services. On 8/2/12, it shows that it was received by the sorting facility. On 8/11/12, I called the post office customer service department at 10:45am and spoke with Rebecca who was just as surprised as I was that my package did not make to its destination. So, she stated she would investigate the situation and she gave me a case **. She stated I should receive a call back and if my package was lost, I could still get my money from the money order I bought back. It was never ever mentioned that I would have to pay a fee to get my money that they lost!

I have had trouble with the Oakland, TN (38060) Post Office refusing to send packages at Media Mail pricing for several years. They will always make an excuse such as "if the package contains an invoice, it does not qualify," or "if the package contains anything besides a book, it does not qualify." Yesterday, I tried to send 2 qualifying packages containing books and educational software via Media Mail. I was told that software was a computer part and did not qualify. I called USPS today and was told that the packages did, in fact, qualify for Media Mail rates. Also, I try to get them to tell me the lower pricing options on all packages but they refuse. They automatically send the packages via Priority without offering First Class or Parcel Post options. Even if I ask for these prices, they say, "Well, it wouldn't really be any cheaper; that will be $20.50." or whatever my total is.

I shipped a package on July 28th through USPS and it was scanned as being picked-up at 11:30 am. Since then, there have been no further updates and I fear the package has been lost or stolen. The postal Inspection Service and the local post office that services our area has been no help. The package was being shipped to Accra, Ghana and contained a woman's necklace. The USPS label number is ** and should have arrived by now because I was told 7 to 10 business days and today, 8/14/12, is the 12th business day. Any help would be appreciated.

When we moved out here in 2005, the electric company gave us the address as ** A because there are two homes on the property. Mine is A because it is the one in the back. There are two mail boxes, the first one is for the first house and mine is the 2nd mail box. Yes, I have complained before, and it gets better for about a month. The person in charge at the Crosby Post Office called and and said the mail person would get talked to but you need to know that the person called was very rude. I would just like to get my mail on time and in the right box. We have had about 4 different carriers in the past year.

I have been having issues with my postal carrier and have tried numerous times to get assistance from the employees directly at the post office. Our carrier continuously crams our mail into our mailbox. I am having to pry out my mail, uncrumple my mail or it is ripped open from being shoved in. I pick up my mail daily as agreed with the post office; however, the poor service has continued. I spoke with Wanda at one point and she was "going to come out the next day and look at the mailboxes" and call me back. She never did. I proceeded to go into the post office and asked for Wanda. She came out just enough to tell the clerk at the front that she was busy, right in front of me. The clerks are rude and I am getting no help. Today I happened to pry out the mail because it was locked into the postal worker's opening which resulted in me slamming my wrist against the bottom of the box yanking out the mail.

On 8-10-2012, my sister mailed a phone to me via express mail next day delivery from Glendora, California. My job is dependent on this phone, so it was important I receive it the next day. I received nothing the next day and thought that since my sister sent it late in the day on her end, it may have been held back till Monday. Well, I missed work today, Monday the 13th, again waiting for the carrier. At 6pm I called my sister from another phone and asked her to go the post office she sent it from and see what was going on. I couldn't believe my ears. She told me that the clerk told her the carrier came the next day on the 11th, and that since there was no receptacle, she took the phone back to the annex. Okay, I wish I could post a picture of the mailbox in front of the huge house where I rent a room.

At least once a month, occasionally once a week, I find mail for another unit in my mail box. It creates difficulties for me and others when mail is delayed, left on my patio to be wet by the sprinklers or lost due to being left at my front door or misdirected to people who, I suppose, throw it away rather than attempt to forward it. I have taken the time to have my name removed from the mailing lists for junk mail. The mail box is small, resulting in the tearing of magazines and I need to search carefully each time for legitimate mail and statements lost in the pages of junk mail that only add to my trash.

I sent a package worth $100 three weeks ago. I used priority mail and signature confirmation. The tracking info says it never left the facility. The package is lost.

We mailed a certified priority mail from Virginia Beach, VA 23456 to Sudbury, MA 01776 that should have taken only a few days. Instead, the package went to one sorting facility in Massachusetts, went out to the Sudbury Post Office, went back to the sorting facility, went back to Norfolk, VA, went back to another Massachusetts sorting facility and finally, to Sudbury about 10 days later. The package was for two German boys returning home. It was sent in plenty of time but they left before it arrived and we had to send the package to Germany at extra cost. We didn't like spending the extra money for shipping to Germany, but we were really irritated that the Post Office Dept. did not want to find out why the error happened so that the same error will not happen again and again and again. We expect a response. What did happen to the package in USPS # **? Thank you.

USPS lost a very important document, my green card inside the station with tracking number included, just when it was ready to go to my house. Nothing is important for the service. I tried many times to talk with the manager or supervisor and nothing. The envelope was to be delivered on February 29. Today is August 8 and nothing. They won't give any answer and won't give the money back. Because immigration didn't receive back my original card, they are requesting I pay all the request again and six months of waiting is in the garbage.

I bought merchandise on July 29th and was sent July 30. The arrival date was issued for August 1. On July 31, the package was close to my town, and status was departed facility, meaning it should have been coming towards my city for expected delivery. On August 5th status finally updated to "processed through facility" in New Jersey! I am in Washington State; the package came from North Dakota! Talk about huge difference!

The part-time job I was working for sent my paycheck out on 8/4 using certified mail. I have waited over 5 days with no paycheck. I called several customer service reps and they said they will document it. What the ** is that supposed to mean?! I need to pay my bills. I spoke to a supervisor who informed me (in her best ** voice) that it wasn't her fault it got lost and someone will contact me in a day. That's **! I'm getting a lawyer and suing the post office! Boycott and use better services. Tell your family and friends to use other means of sending packages and mail. I will pay extra for better service from other companies!

USPS lied to me. When I didn't receive any mail for two weeks, I called my local post office and was informed the mail carrier was holding my mail there because my apartment mailbox had become too full. I asked why I wasn't notified and was told "your letter carrier said she notified you." She did not. I was expecting a time-sensitive piece of mail and if I would have been notified, I would have gone to the post office to pick it up. I understand the policy to not deliver to a mailbox that is too full, but I missed an important deadline because a specific piece of mail was being held at the post office without my knowledge. On a side note, the last time my mail was delivered to my mailbox, it was smashed. The mail carrier had pushed it down and the pieces of mail were damaged.

I shipped a diesel injection pump to a buyer via USPS. It never arrived. They lost it, or the employee stole it. They refuse to reimburse for it, even though they had care, custody, and control. They are a quasi-agency of the federal government. They have a clause passed by Congress that provides that they cannot be held liable for any condition of your items. They charge you to deliver. Yes, that is true. I found that out the hard way. Unless you insure it, they can destroy, lose, damage, and yes, even steal it from you. And there is nothing you can do. They have an insurance program that is a frigging joke as well. Any other carrier is controlled by an authority issued by the Feds for commercial transportation companies that requires them to have insurance and pay for damage of items in their care, custody, and control. That is under the Motor Carriers Act. They are exempt from this.

Terrible customer service: Terry of the Ocean Pines Maryland Post Office had a snide attitude. I came in looking to get information to get a new key for my post box as I had lost mine. I was met with the cost of $20, which in and of itself is ridiculous. The post office should hold a spare set for each resident for just this type of thing. Ultimately, it was not the $20 that bothered me, but the way in which Terry spoke to me. It was condescending with undertones of being a complete smart ass. I did a little snooping around, speaking to the employees at that office; and apparently, Ms. Terry is new and not thought of in a very high regard amongst the employees either.

I waited 2 days for the mailman to ring my apartment bell to inform me to come downstairs and collect my toddler daughter's birthday package from family. Two days went by, the package should have been there by then. I received a notice in the mail saying that they made an attempt but there was no answer at the door at 9 am, which was a complete fabrication because I had actually been outside speaking with a neighbor from 8:45 am to a little after 10 am, and no mailman was seen! Okay, so that's the 1st fabrication of information!

Well it’s lost again, a package of mine that is! For the last 3 years, I'm missing on average 2 to 3 packages per year from eBay. USPS's Track & Confirm is broken as well. When I actually get my packages in hand, Track & Confirm is still reading it’s 3 states away or a day's travel. My latest saga is that Track & Confirm reads my package was delivered on 7/30/12 at 3:16pm. Because of "Delivered" packages issues I had, I asked my sister to retrieve it for me. She waited for the carrier to sort through his things and what do you know... nothing! But Track & Confirm had already confirmed it as delivered... drum roll... before the joker even arrived.

I ordered an item from Skymall.com on 7/17/2012. I received a confirmation email that the item was shipped on 7/18/12. I checked the tracking number online a few days later and I saw that UPS shipped the package to the local USPS office on Copperfield, which is less than a mile away from where I live. On 7/25/12, the USPS website was updated to say that the package was delivered to my home at 1:21PM. My daughter was home at the time and looked outside and there was no package. I contacted the local office and was told that perhaps the regular carrier forgot to leave a key to community box and would check to see if the package was there. The package was not found and I spoke to a supervisor today who told me that because his carrier said that he brought the package to my home, there is nothing they plan to do about it. The package cost roughly $55 and I believe that postal office should pay for it. I believe he may have misdelivered my package especially since my daughter was at home at the time of the alleged delivery.

I recently put a hold on my mail and the post office still delivered my mail. I come home from vacation to find out through my tracking number my mail was delivered. I get home to find nothing was there. I called the 800# and they told me I would hear from someone in 24 hours. Seven days later, I heard nothing. I called the 800# back and they claimed someone had reached out to me but received no answer. The rep. I was speaking to ended up giving me their supposed number. I called it and the phone rang for six minutes straight. I had to call the 800# back and they had to reopen another case number. This is not the first time I have experienced this from this company.

I moved. Where I was living before, we got our mail delivered between one and three-hour window by the same person who was friendly, helpful, and polite. Where I live now, I have noticed on Saturdays and days I am home, the mail comes anytime between 10 am and 6 pm, and it was delivered by different people. (I have counted over 10 different mail persons). Why? Some of the carriers are friendly and do their job; others seem miserable, are rude, and it sounds like they are going to rip the mailbox right off the house when they deliver the mail. Most of the time, we don't notice when the mail has been delivered. Sometimes, the noise sounds horrible. It can be heard through the whole house. I half expected to find holes in the side of the house and the mailbox on the ground when I go to get the mail. You would think someone dumped a ton of magazines or something in the box, but I go out to find a postcard and a bill. Who knows why there was so much noise?

I have two signs at my front door for the post office to leave boxes at the back door. They left a box last week at the front door. Again, when I called, they said it was my fault that I did not have insurance. The box was damaged from rain and heat and all the stuff was bad. It was only after 4 days that I found the box. I lost $273 because they have a dumb person that cannot read. We get over 40 boxes a week and I will try my best not to use USPS anymore. I own a dealership and we will start next week with UPS. I hope one day they will find out that they need us and we do not need them.

Please stop throwing packages at my door! I received quite a few packages (both business and personal purchases). Just about every business related package is marked fragile. Why do your (Plainsboro) delivery personnel throw them at my door? The latest achievement is 9 feet from the front door (delivered yesterday before noon). The package actually hit my door and landed sideways. I know you and I know that you saw me looking at you through the window when you threw that package, and pretending not to hear me is as imbecilic as it gets. Is it that difficult to approach the porch and leave it by my welcome mat? Are an extra five steps going to hurt you? I talked to their postmaster already twice and got sincere reassurances that it won't happen again. I try to help USPS to stay in business because so many American jobs are involved, but the workers themselves seem to care less.

I called this morning with regard to the package because their records haven't been updated. The person was rude and nasty. She told me that my package was registered mail and that they don't update their records, "Sorry for the delay," and then hung before I can get a word out. I don't know when my package is going to come nor if my local post office is going to send me a slip saying, "We missed you" because they never do. I know now that if I purchase anything, it will be FedEx or UPS.

In February of 2011, on a Saturday, our regular carrier mentioned there had been a dog biting incident in Ventura County. I was sympathetic & concerned. At that time, we had a dog, as did everyone on his route. He also mentioned how he thought we did a great job, making sure our dog did not have access to the front of the house & he never had to worry about her. The very next day, Sunday, we received a visit from Animal Control. They made a point of stopping at only 3 houses, one being ours.

I did not receive my paycheck. I was supposed to receive my paycheck from a local park district last Friday. I am a seasonal employee. Direct deposit is not available. I checked with my employer and they sent the check. There have been instances of mail not coming recently. I would not make a formal complaint but things are out of hand. The mail carrier states that they are afraid of dogs. This is even when the dogs are contained in the house. I heard that the mail carrier would not deliver the mail because wild deer were seen in the area. Every neighbor has stated a negative situation with the mail carrier. Can we have Dave back?

Deficiency in customer service and tracking - The shipment (package) I had ordered was mistakenly marked as "delivered" and then promptly was marked as "undelivered" (in error by USPS) by the same postal worker. I called USPS, nobody could tell me the reason it was marked undeliverable, but a case was opened and I was supposed to receive a return call within 1 business day. I never received a phone call and several subsequent return calls to USPS failed to track or even provide the slightest of information on the whereabouts of my package. The item was returned to the seller (Amazon) and now the order has been cancelled. I am extremely upset with USPS and will avoid them at all cost in the future.

I just stood in line for 45 minutes at the Pecos USPS and left without getting service. When I arrived, there was one poor lady behind the counter with two people in line in front of me and at least 5-6 people milling around in the back. When I left 45 minutes later, there were 13 people in line. I am furious! I am not a complainer and have never professionally complained in my 50+ years! This was to pick up a small package.

I have had an ongoing problem with my mail carrier that has begun to escalate. I have lived at my address for almost 8 years. During that time, I have always had dogs and, to my knowledge, there were no complaints regarding my dogs and the mail carrier until recently. I have 3 outside dogs. One is medium size and the other two are ankle biters of less than 20 lbs. The medium size one (Mischief is her name) can climb over our gate so we keep her tethered when she is outside. The other dogs cannot go over or under the gate. Back in March, Mischief got loose and climbed the fence. My neighbor saw her do it and he tried to bring her back. Mischief bit him. While he was at the emergency room, another neighbor down the road called the police. This all happened hours before the mail carrier came. When the mail carrier came, my neighbor was out there showing off his bandage and telling her what happened.

I have lived in the Riverside area of Buffalo a total of 4 and a half years and never had such problems in my life! I recently (2 months ago) moved to South Buffalo (awesome USPS here). I was supposed to receive a package at my new address and I filled out the appropriate change of address forms (like I have done my whole adult life) and I always hand them in myself in person. The man behind the counter at the Northside Station told me and my husband that it may take 3 weeks. This was done June 1st, 2012. Today is now July 25, 2012. After calling many times to the 800 number and filing multiple complaints, this is the answer from **, the supervisor from Northside Station: that I did not fill out change of address forms or they got damaged during processing and that they have had my package on the mail truck for over a month.

On 7-3-2012, I put my bills out in my mail box to be picked up by post office mail carrier. They were picked up, but, on 7-23-2012, I received a bill from my dental office telling me they had not received my payment. I called the bank to see if check had gone through; I was told it had not. So at that time, I called the Valley Springs Post Office. A man answered and said he was the postmaster. I explained to him that all my bills had reached their destinations except for my dental bill that is right here in the very town I live in. He started yelling at me and told me that it's wonderful that my other bills had reached their destinations. That means that my dental bill could just be out floating, or that my dentist office really did receive my bill, and just threw it in the garbage can.

The USPS tracking number show that the package had been delivered on July 2, 2012 at 9:41 am in Lock Haven, PA 17745. But my buyer never received the package. We tried to contact USPS, but they did not pay any attention on this matter.

I have a small online clothing store on eBay and regularly use this post office since it is close to my home. Two separate items I have mailed out from this location have never made it to my customers, totaling in over $200 in lost items and money that I have had to refund my customers. I drop off my packages at the window and wait until 1 of the workers takes the items to the back. When I called USPS, they told me they have no tracking information. When I went down to the post office and asked about my missing packages, I was met with a glare from the worker Maribel, who then proceeded to yell at me as I was walking out the door. I've called the USPS mail line, and they told me there was nothing that they could do. I am extremely frustrated, and I don't know what else to do now. I am out a lot of money and pay extra for the electronic tracking.

I sent overnight mail on 7/17/12, which was received on 7/23/12. The correct name & address was on the package, but the mail was sent to the wrong place. It was sent by the post office person to an island, because he said he didn't recognize the name and thought it might belong to someone on a camp island. This is unacceptable. I paid $18.95 for something that might have gotten there in less time. It was a credit card that could have gotten into the wrong hands. It shows it was delivered to Belgrade Lakes (not Belgrade) with zip 04918 (not 04917), where it was addressed to. I would appreciate an answer. Hopefully, not as long as it took the package.

I have a tremendous problem getting my mail on a regular basis. The people at the post office are downright rude (and clearly understaffed) and one delivery guy, in particular, is lazy as lazy can be. He doesn't ring my bell when I have mail (I know I must go downstairs to pick it up because he won't come upstairs), doesn't leave notices at all and I have to track my mail down for hours on end every week. This includes registered, priority, express and certified mail. I am at my wits' end. The supervisors don't know what they're doing, and get angry at me when I have to keep calling to find out what happened with my mail. One piece has been held at the P.O. (I found out today) for 3 weeks already. The delivery guy said he left a notice - there was no notice. Please help.

Mail and customer service - I have been having so many problems with the USPS. I came in to review my box and was charged because I was late to renew the box. I have had this box for 22 years as you do not deliver to our address. Same names on the mail, nothing new. I called and asked why I was charged, no one called me back. Now, this is the second time this year that I have sent bills out early through the USPS and no one receives them. Who is throwing away the mail? My boss received her mail 6 months later and no reason on the envelope. What is going on? Everyone that works for USPS gets paid great, so why is the service not? I'm so glad that I didn't accept the job years ago because I would be so embarrassed to be working for you.

I have lost two packages last month. Let me preface this by saying I'm extraordinarily careful about my packages. I make sure the labels are legible and covered with clear packing tape. One was sent the next day that was guaranteed by 3 p.m. It was my son's cell phone that he needs for business. I have called, but I have been put on hold. I talked to an unknown number of people, who repeatedly asked me for the same routing number and deliver the same questions. I tried to track it online, and I signed up for email updates. Yet, it's nothing. To make the long story short, he had to go out and buy a new iPhone. The second package was for my daughter in Hawaii. It contained items worth about $250. A month later, it hasn't arrived. Since it goes to a PO box, I didn't ask for any kind of confirmation. I didn't ensure either the package, because I trusted that the US Postal Service does their job. Now, my son is out several hundred dollars, and I have lost about $250.

On July 16, we sent a package containing some documents to Chicago from El Cerrito, CA. We were told that the package would be delivered on the 18th. We purchased Delivery Confirmation. The package still hasn't been delivered, although it is finally in Chicago. Today is July 20. The tracking records still show the package is expected to be delivered on July 18. In the future, we will use UPS or FedEx. This is the third time in three shipments during a one month period that the USPS has failed to deliver what it promised.

On June 18, 2012 I took a package to the local post office for delivery in Alabama. This was a package that was four inches in diameter and seven feet two inches long and weighed approximately five pounds. I did not insure this package, and after reading others complaints, it would not have done any good to do so. I did request a delivery receipt and paid for the postage and the delivery receipt. The package was to be delivered on Saturday, the 23rd of June. I notified the person the package was addressed to. I was advised they would be closed that day, but would be looking for the package on Monday, the 25th of June. When there was no sign of the package having been delivered by mid-morning, I called the receiver and I was told that no package had been received. I then went to the post office and asked for help. No real help was offered. I asked for a phone number for the post office in Alabama and I was told that I would need to call 411 to get that number at my expense. After spending over two hours trying to get some help from the USPS, I finally gave up and called the receiver, who then called the post office there and was told that yes the package had arrived, but they had returned it that morning (June 25, 2012).

I bought an HTC Inspire from eBay, as my old phone had broken and I needed a replacement smartphone till April. Everything was fine, my payment went through and the seller shipped it. The expected delivery date was July 14th, 2012, so I stayed home that day to make sure I was there to sign for it. Well, that day came and no package was here. I checked the USPS website to track it, and it said "arrived at Seaford Post Office" around 11am. My mail is usually mailed around 2-3pm, so I waited till then. My mail came, but no package. I looked at the site again, was still at the post office.

USPS stated the package was delivered to the recipient (me) on 7/9/12. The package has not been received by me. I contacted USPS customer service, which assigned a case number and advised that this matter would be investigated. No call ever received. The location where the carrier dropped off the package or the person the package was given to remains unknown. I now owe for a merchandise I never received and the USPS couldn't care less.

I moved out of my parents’ house. My father and I share the same first name, which he uses and I don't. I filed two change of address forms for variations of my name, neither of which he uses. USPS has been sending me almost all of his mail consistently for about a year. Additionally, they are notifying all of the senders that he now lives at my address. So not only is his mail not getting to him, but all of the organizations sending him mail now think he lives at my address. I contacted them and they told me they had filed a "father/son identical name form" or something like that, and assured me it was fixed.

My mail was held without me requesting it to be held and I was given no notification it was held. I have had to go to the main post office twice and to the McBride office twice. I have spoken to 3 different supervisors (Tammy, AJ, and Joe), my mail person and several other postal employees in person and by telephone asking the same question over and over! What was the date you started holding my mail and the date you stopped? No one has been able to answer it for me. Why? They have just said call back at this time or that time. I have been calling and going in person to the post office for 3 1/2 weeks now! I explained to every one of them that I missed an appointment which may cause me to lose my housing and all I need is the date. The response I got from AJ was unbelievable! First he read me the laws or reasons they were allowed to hold my mail very defensively and aggressive. I had only been able to say my mail was held and he had no idea what I was even asking at that point.

All of my mail is being delivered to other addresses. My home is clearly marked, but the mail carrier bring my mail to other homes not even marked with my address at all. I'm an AIDS patient and I get private mail from the AIDS foundation and my bank and bill statements. All of my personal and important business is being put out there and I don't get it back, from bank statements to my diagnoses. I talked to the post master about it and he called and left me a message that he admits to delivering my mail to other addresses. Identity theft and harm to my character for being an AIDS patient are at stake because of a lazy mailman, refusing to honor his dedication to the people and his service.

In approximately the month of March, I mailed a package to my daughter in Toledo, OH, from the post office at Bitters and 281 in San Antonio, TX. After inquiring about its delivery in 1, 2, 3 weeks, I returned to the original post office and was told that it would take at least 4 weeks before they could trace the package as being lost. Six weeks after not being delivered, the package was returned to my address in deplorable condition (some items were damaged). The zip code was scratched out and a stamp "undeliverable" was on the box. I repackaged the items, again went to the same post office and mailed the box, this time requesting a signature upon delivery. Three days, a week, 2, 3, 4 passed and my daughter had still not received the package. The gentleman, Ted, and another woman said that all that was apparent is that they (that office) had received it. No other tracking existed. Twice more the exact event took place.

On 7-9-12, the mail carrier delivered an empty, damaged box. I paid $ 38.90 for the putter I ordered on eBay. I want this putter tracked down and sent to me. If damaged, I want it repaired by a professional and then sent to me. The tracking # is **.

I called today, 7-10-12, to find out where my mail has been for at least 2 weeks. The supervisor said it's not being delivered because she feels threatened by my dogs. I have an electric fence and the dogs are friendly. She was told this when she started her route. The mailbox is outside of the electric fence. The supervisor says she has every right not to deliver the mail. I asked what I needed to do and he just kept saying she doesn't have to deliver. I asked why was I not notified and he said he thinks he sent a letter. Well, I never received a letter or so much a word about my mail. This supervisor was awful, his manners were terrible and still, he offers no solution only to say she doesn't have to deliver the mail. I have never had any problems with my mail being delivered. Why now?

Do not forward to local post office, they do not help at all. I've had lost mail since I moved into this home. Checks, IRS notices and adoption forms have gone missing. I have actual envelopes from companies that prove my mail was returned to sender even though I have lived here continuously for over three years. The post office ignores complaints as much as possible. I even have other people's mail at my home that they still haven't picked up several months after I notified them. Yesterday, the mail carrier drove over my lawn about an hour after it was reseeded. Who is supposed to fix it? To make it worse, they left a package nowhere near my front door so I didn't even see it and when I did, it was mangled.

This is a complaint against the Walpole, NH post office, its acting postmaster, the rural carrier on our route and the investigative team that handled the initial complaint. These are the three separate businesses located at this address that all ship via Priority Mail. Together, we have spent $12,000-$15,000 with the USPS in the first 6 months of this year, with expected total expenditures of $25,000-$30,000 by the end of the year. During the month of June, on a Wednesday, I inquired of a postal clerk at the Walpole post office if leaving half of a priority box sticking out of my mail box along the street was the proper method of making a delivery. I was concerned that someone would steal it. I was told that it was not how things are done. The acting postmaster talked to the carrier and told him not to do that again.

I bought something over the internet and I was waiting for it on the 7th of this month. It didn’t come. They wrote on their website that they missed me because I was not there. It is a lie because I was there all the time. They wrote on their page that they will go and try again on the 9th, but they did not come because I was waiting for them and they wrote this same note that nobody was home. I'm very angry because I'm waiting for that package since the 7th. I hate it when people tell lies.

My son had sent me a birthday gift from Amazon. I never received the package. He checked the tracking label and it stated that the package was delivered on 7/6/12 at 2:35 pm. Well, I was off that day. I received a call at 2:17 from the florist for a floral delivery, which was delivered to my home at 3:05. I was at my home the entire time and no package was ever delivered. At first the carrier, Eileen, said she didn't deliver any package that day to my building and gave me a name and number of a ** at the Norristown branch office. Well, I went there and I found out that the package was scanned 3 times by the carrier after she delivered it - to what apartment I do not know because she never delivered to mine.

I purchased an iPad and cover for my son who is going to seminary school in Los Angeles. My wife and I packed it in one of his sweatshirts along with some of his mail, etc. When he received the package, the iPad and cover were gone. He said it looked like the bottom had been opened. I filed a claim online but it was denied because they said the package was not damaged. No, the package was not damaged because someone at the post office opened the package and took out the iPad and re-taped the package so you cannot tell it was opened.

I ran a successful eBay business until USPS lost my package. I am a single father. I shipped multiple packages as I usually did. Somehow my most expensive items travel no further than USPS' bell gardens sorting plant, apparently a black hole for parcel. No, I didn't get insurance as I mistakenly equate that to breakage, not losing the package! What other business would be successful with this model. We lost your package, oh well.

I was traveling from Texas to California on my vacation to visit my son for his sixteenth birthday. By this time, I brought him to a local post office to renew a passport. The first day, July 3, 2012, I arrived at the post office and the passport service room was closed without any notice. No employee in this post office knew why the passport service was closed. The second time we came back (July 5, 2012 at 1:10 pm) the lady in this post office passport service department said she was going to close the office because I am late and told me to come back tomorrow before 1:30 pm. I was asking the lady to sign the sheet no later than 1:30 pm, but I was there at 1:10 pm and it’s still closed. I just got the answer, “Come back tomorrow before 1:30 pm.” The time I went to the passport service department was from 10:00 am to 2:00 pm. The location of this post office is 15030 Goldenwest Cir, Westminster, CA 92685-9998.

In March 2012, I hand-delivered a letter to the acting post master of the Los Alamitos USPS on Reagan Street. The letter expressed the appreciation of my wife and me to Eileen, our assigned postal carrier. I was told by the acting PM she would give it to the PM (Debra) when she returned from her medical condition. Having heard nothing since then, I have tried several times in July 2012 to contact Debra and see whatever happened to my letter. She is frequently gone, in meetings or on conference calls and has not returned my call.

Signs are posted on the front fence "No Trespassing" and "Beware of Dog" and a lock is on the gate. The mailbox is on the outside of the fence and easy to reach. The mail delivery man had a package to deliver and he got out of his mail truck, removed the lock and opened the gate and walked to the back of house and into our open garage and left the package in the garage; all the while, our dog was barking at him and this noise alarmed me and I looked out the window to see him going back out of the yard through the sliding gate and put the lock back on. I informed my husband who was in his office and he opened the front door and the mail delivery man said he left a package in the back near the dog's food dish. This has never happened before and it makes us feel very insecure to have our privacy invaded like that. I wish to file a complaint to prevent that from happening again.

I mailed a package back around June 3, 2012, a birthday present to a cousin in Sioux City, Iowa. I sent it priority mail, did not insure, did not know I needed to ask for a tracking number. My cousin checked with their post office, did not get anywhere. Also, I checked with mine where I mailed the package. They said there was nothing that could be done. People need to know. When sending a package, whether you insure it or not, track your package. They need to automatically give you a tracking number. Now, my cousin does not have his birthday present that I made. We are very disappointed in the postal service. They used to be great and handle your mail with kid gloves. I paid extra for priority mail and that didn't help. I'm just out of over $5.

I have a tracking number and I see that there was an attempted delivery today. I was not home as I work. No card was left, no way of contacting the delivery person. I will not be home as I work. So, how on earth can I get my package if they leave no way of contacting them to organize a time or place for delivery? They made no effort to ring me and leave a number. If this keeps happening and they just keep turning up at my door and not leaving any card, I won't get my parcel. I have not had this problem with any other delivery service.

The carrier lied and didn't attempt to deliver a package. The USPS claimed that they made an attempt delivery on June 25, 2012 at 7:30PM. That's a lie. They do not deliver that time of the evening. I've called customer service about my package numerous times, to no avail. As of today, July 2, 2012, I still haven't received anything.

I am writing this in reference to the Keyes post office in Keyes, Oklahoma. The clerk, who works there, **, is very rude, hateful and incompetent. There are times when she will be on the phone and it's obviously a personal call, and she will make people wait forever (while she is talking and giggling or screaming at someone she is mad at) until she is done with her conversation before bothering to help them. When she is assisting people, she acts as though she is being put out and doing them a favor by giving them her time and attention. There have been many times when I have tried calling to get information and the phone is busy for hours, as if she just leaves it off the hook so she is not bothered. She also very frequently puts our mail in the wrong box and other people's mail in our box. If we did not live in a small town, where the majority of the people are honest and know each other, it is very likely that we would have not gotten some very expensive and/or important items and documents.

Package delivered to another address - We reported this incident on Monday at 3PM and have not received any answer. The cost of these goods is $93.00 and I will like to know who will reimburse this money if the postmaster hasn't found it. Case #**. Please let me have an answer.

USPS won't deliver my mail to my rural box. I just moved to a new place and the USPS won't deliver there. They have delivered there for more than 50 years. They want me to drive 5 miles to pick it up from a P.O. box so now I have to use 2 addresses. This is a real hardship!

On 6/8/12, I received a slip from the post office saying I missed my package. So, I called and set up a redelivery confirmation number (**). The package was never redelivered, so I called my local post office and they said they had no idea why I would think it's okay to call them to ask about my package. If they had it, they would have delivered it and if I didn't get a package, that obviously means they don't have anything for me. So, to make things clear, I asked, "So this means you don't have my package there, right?" The person responded, "Right." So, I called the 800 number back and told them what had happened when I called my local post office and how I still don't have my package and it wasn't delivered on the date set up and asked how can there have been a slip and an attempted delivery but now the box has vanished.

Worst carrier ever in the USA. Four packages in the past two months were supposed to be delivered to my office here at **. Guess what, none of them arrived to my office and therefore, were returned to the sender. I rather pay more money just for merchants to upgrade the carrier to UPS or anything other than USPS. Come on, **, how could this address be undeliverable or a wrong address?

I posted myself a parcel home to above the Australian address while on holidays. Now, it hasn't shown up and looks like it's lost as I cant find any tracking details for it since I paid and posted on June 4.

I ordered a ring on eBay on 6/18/12. The ring was sent to me from Rock Hill, SC and tracking was provided. I tracked my package from time of departure to time of delivery, only to find out that the package was never delivered to me. The tracking slip shows the package was delivered to me on June 22, 2012 at 8:52 am. We did not receive our mail until around or about 3:30 pm on that date as the regular carrier (Russ) was off or sick that day. I have been dealing with Barry, the supervisor, from June 22, 2012 to today, Monday, June 25, 2012, to no avail. The cost of the ring was $204.01. I have no idea what happened and neither does the post office as Berry told me that he had 3 carriers covering for Russ that day and he was trying to track down the package. However, Berry did tell me today, Monday, June 25, 2012, that he had one more scanner to check, whatever that means, and his words were, "I don't know what else to tell you."

My grandma and relatives have been mailing me packages from Topeka, Kansas to Singapore (where I live now) for the past 2 years. They have never had any issues before with the same local post office; recently though, my grandma tried to mail me two package envelopes. She had to argue with the manager at the post office because the manager kept telling her that my address was wrong. The manager even asked what country Singapore was in, and my grandma verified to the manager that Singapore is a country.

I was expecting a package shipped on June 5th and it arrived in the Los Lunas postal facility on June 11th, where I have my mail forwarded to my P.O. Box because I do not have a receptacle and money to pay for a P.O. Box for my mail delivery. On the 11th, when it was not there, I had the package tracked and the woman at the post office said the carrier forwarded the package. When I asked to where, it was obviously incorrectly addressed, which I then corrected. The postmaster there told me that since I did not have a mailbox, getting a P.O. box and forwarding my mail would be fine. The status of tracking number ** shows it was forwarded on the 11th. Note that not one status update got posted since then. I have been back to the front desk three times and they tell me it is exactly where it was supposed to be and I should have made sure it was addressed properly (which it was).

Mail delivery was stopped during construction of the building. Now that construction is complete, we are trying to get mail delivery restarted back to our building; but they refuse to deliver our mail. We have put in multiple requests to have mail delivered with no response.

On June 20, a package from Nature Health Store from Charlotte, NC has its envelope torn on the seams; and the invoice from the company was missing inside the package. On June 21, a package from Seattle, WA has its box torn at the side of the box; it appears they wanted to see what's inside the box. In addition, if I received any "federal" mail, be it my TSP, any related government mail, or a Lay Trust mail, I've observed the envelope is torn on the top of the envelope. It's obvious someone in the main post office either in LA, Oxnard or Simi Valley Post Office is "intentionally" viewing my mail. This has been happening quite sometime. I request someone one in your office investigate the "culprit" who is doing this.

I have lived in my current neighborhood for over 40 years and recently purchased a home in this neighborhood. I received a letter from the USPS shortly after moving in, stating the USPS is wanting to move all mailboxes to the curb and my cooperation was appreciated. Only a few rental properties have mailboxes at the curb in my neighborhood. When my parents received the letter, they called the USPS office and voiced their concern as they are elderly and would have a long, steep walk to their mailbox if they did put one on the curb. The lady they spoke with said this was something the USPS was trying to get accomplished, but nothing would happen if they don't comply.

The U.S. Postal Service in my area is constantly putting mail in my mail box that does not belong to me or my husband. I nicely put it in the return mail box available in the mobile home park where I reside. A couple of days ago, again, I received unwanted mail and I put it back on the return mail box. Well, today, as I check my mail, I see a tattered, pretty beat up envelope with a message written in black sharpie "Question? Do you want me to return all of Maria **? If you return one, I will return all." What the heck is that about? Did the mail people write this? Or, the finance company where the mail came from? The envelope must have gotten stuck with the other unwanted mail. I’ve never complained when the US post office puts mail that does not belong to me. Why did that person have to be so rude?

The actual incident happened on April 4, 2012 around 12 noon or a little after. I was proceeding to leave the post office when the thing that stopped the car tripped me. The box went one way and I fell a way that caused the lower part of my back to be in constant pain. I originally went to the post office to just get a letter that states I fell on their property. The manager by the name Linda ** at the time gave me a sheet of typing paper. Linda ** told me she would contact me; but has failed to do so. I still have not heard from Linda **. I called the post master after that. It was I guess a week or two and they gave me the runaround.

I sell on eBay and the post office has lost 4 packages in the past 3 months! The first 3 were small and relativity inexpensive, so I didn't think I needed to insure them. Now I'm out a pretty good chunk of cash for the 3, plus shipping. The 4th is at least insured, so I'm hoping for a bit of interest from the post office on this one. They generally just say, "Oh well, sucks to be you." Is it too much to ask that the US post office do its job? Has anyone else noticed a jump in incompetence from them lately? I'm utterly frustrated!

My mail was not picked up and still sitting in the outbox. It has to get delivered by the 15th, or I have to start over again. It is for Lifeline. I’m disabled. I need my mail to be delivered. This USPS is not very good because it has happened to me before and to other people that live here.

My name is Nick ** and my partner is Robert **. We live at **. Our telephone number is **. We've been complaining for weeks now that our mail carrier Gloria has been hand delivering our mail to our landlady, Margaret **. In the last communication I received from the post office, I was told they would investigate and get back to me in 2 to 4 business days. That was two weeks ago and I still haven't heard anything. In the meantime, I've reported my problem several more times, both in person and by email and I still can't get a resolution. Gloria not only hand delivers the mail, but sometimes enters the house and the door is closed behind her.

On April 17, 2012, I mailed a box from Cape Coral, FL to Coldwater, MI. I had a delivery confirmation receipt. The box was never delivered, I initially called on 5/14/12 and case# ** was assigned to me. I was told that I would be contacted within 24 hours. Three days later, I was contacted by the Coldwater, MI Post Office and said they would look into it.

I had a lot of lost mail lately. In November 2011, I sent my granddaughter a birthday card, never received with a check. In December 2011, I sent her a Christmas card with a check; never received nor was the check ever cashed. Same thing happened again for Valentine’s Day and Easter. Both had checks that never have been cashed. I am a PA notary and sent title work in to Penn Dot on April 1, 2012; never received and checks were never cashed.

My family and I moved in mid-April 2012. I filed a personal change of address notice, enough in advance that it was confirmed, that by the time we moved to our new address, my mail would have begun being sent there. But we were receiving a trickle of first-class mail (mostly only that which was in response to origination from the new address) and none of the paid subscription magazines. In mid-May, our former landlord sent a substantial box of unforwarded mail to us at our new address. Some of it were personal and confidential, some had monetary value. To date and as best I can recall, I have received only one piece of first-class mail with a yellow sticker.

The post office delivers our mail to a cluster box of 11 mail boxes. Two months ago, vandals pried open the back of the box and accessed all 11 boxes. I notified the post office of the break-in, but they did not post a notice to the box owners indicating the owners would have to pick up their mail at the post office. Four days later, a repairman straightened out the bent door and riveted a new lock on the door. On 6/2/12, vandals attacked the cluster box again. Once again, the post office left no notice to the box owners.

Our son gave us a Smith & Hawken copper mailbox for Christmas about four years ago. It lasted 1 1/2 years before our carrier damaged it. It opened at a 45 degree angle and the mailman hits the door with his fist every time he puts the mail in the box, splitting the door in two. I replaced this one with a heavy duty copper steamer trunk mailbox ($345), thinking there was no way he could damage this one. It lasted two years because the carrier slammed the door down with such violence it came off its hinges. I replaced this with another steamer trunk. Not even a year (approximately 9 months) before he managed to get the door completely off.

I sold a vintage sewing machine. The buyer contacted me today (and provided several pictures) of the damage. The box was crushed, the plastic case and metal machine was cracked! For this kind of damage to have occurred, it must have been run over! I filed a complaint and insurance claim. The sewing machine is a total loss! When she tried to run it, the motor smells like it's burning. I will not use the postal service again. I want to know how the person, who delivered this crushed box to this person, did not notice or mention it to someone! This is unacceptable service! I am so angry right now. I will also be filing complaints with other authorities. I will also be using UPS from now on.

I have been residing at a residence for about 12 years. This residence does not have a mailbox on site. Therefore, I have to have one at local (Huachuca City) post office. This is provided free of charge because the post office cannot deliver at residence. I have to "show proof" I live at the residence yearly. An envelope is usually placed in my P.O. Box about two weeks before residency is required. I fill out the data needed on the envelope, sign it, and return it to that post office.

I own my own company. From April 1 to June 6, I have shipped 49 packages to Brazil. Eleven of them I had to refund money to, because the parcel was lost. I have 9 customers telling me right now they did not receive the parcels. One of the customers was saying they did not receive or authorized the charge. So out of 49 shipped, 21 of them have not made it to its new owner. That is 42.85% being claimed as not received, almost half of the orders to Brazil.

They want a fee to replace a mailbox opener with a key, I paid $40. I do not have the receipt and they are telling me there's no refund, if there's no receipt.

I ordered an item from an electronic company located in Brooklyn, NY 11219 on May 10, 2012. The tracking number shows it arrived at the Bakersfield Post Office 93380 on May 14, 2012. I received conflicting stories from postal employees in Bakersfield. One said the package was put on truck for delivery to next stop, and the other said it’s still in Bakersfield but cannot be found. I contacted 1-800-ASK-USPS and filed a complaint. The number on the complaint is **, still no results.

A couple of weeks ago an expensive package from Amazon was supposed to be delivered to me with the delivery confirmation. Two days after the supposed delivery date, figuring I would give them time in case they were just late, I contacted the USPS office to find out what happened to it. It turned out the carrier left it while I was still home in front of my unsecured, unsafe, and unattended apartment door without knocking or ringing my door bell. So, my guess is due to the carelessness and irresponsibility of the mail carrier, someone stole it. Fortunately, Amazon is more reliable and more responsible than the USPS.

I have been trying to track a package that was sent the first part of May. It is now June 4th. I called the post office and gave them my tracking number and they gave me a confirmation number (**). I called today and was told the case was closed. I was given the number to the consumer affairs office and have not been able to get through. The package left Dallas going to Long Beach, California with 2 other boxes. This box was the only one that did not make it and it has some valuables in it. I need to be contacted as soon as possible at **. Thanks and I look forward to hearing from you.

I did not receive my mail on Saturday, June 6, 2012 - not the first time. My case number for other instances is **. I don't think it's fair for the people, including myself who lives in this bldg at **, to not be receiving their mail daily like everyone else. It always happens when our regular mailman is off. So again, could you please check into this? Thank you.

This is in regards to the Post office located at 521 Central Ave.- Cheltenham, PA, U.S. This Post Office has some of the worst customer service. There is a rude gentleman that works there some mornings as well as a rude woman. Both are clerks at the receiving window. The guy always looks like he is about to fall asleep. He hardly responds to your questions, is very slow and always seems like he does not want to be bothered no matter what time of day or how low the traffic. The woman is very rude. She never answers your basic questions and almost acts as if she does not want you to come to the post office. Then she will complain about you to other people in line. She always seems like she has to go catch a train and you're the one holding her up, even if it's morning time.

USPS Ypsilanti (MI) Township Branch, den of thieves - I was setting in limbo on Saturday (5/26) at 11am with a Saturday GTD redelivery confirmation of a perishable item (4 trees) and can't verify anything. The USPS website service displays that my packages were delivered the prior day that were paid for as 2-day priority mail with a 5/25 delivery date. Of course an obvious error, but they should have been left as no signature was required. My local carrier embodies the notion that this Saturday delivery is not his responsibility with a chuckle without personally checking anything.

This is an ongoing complaint about my mail carrier for years. In the past, I would file complaints about him to the US Postal (1 800 275 8777) and also call the supervisor at the Seattle Westwood Post Office. The carrier would mid-deliver my mail throughout the neighborhood and deliver other people's mail to my house for years. He got better for a few months, then he started mis-delivering again. The following is my documentation back to August 2011.

I mailed it on May 3rd, 2012 with label #**. It was an insured priority mail but has still not reached its destination as of June 1st, 2012.

The waste can in the lobby has been removed. The bulletin board has been removed. When asked why there was no bulletin board, I was told there’s not enough room. There are 2 boards; one is enclosed by glass, the other is open with stick pins. The board has been used for community events for as long as I can remember. Every postmaster before this one left the waste can in the lobby area, now the current postmaster won’t. I was told I could use the bulletin board in the deli next door. This is the Umpqua Office. The Sutherlin Post office allows events to be posted with no problems, also they have waste cans in lobby.

I sent documents such as last 3 years W2s, DL copy, SS card copy, last six months bank statement, and last 3 months pay stubs along with other personal documents from Maryland to Florida on May 18, 2012 via priority flat rate and today is May 31, 2012 and it's still not at the destination. This was done at the post office where I put it in the agent's hands. However, approximately a week after sending the priority at the post office, I sent a small envelope with other documents to the said address in Florida. This mail was dropped off at a random mall box on the street, and I was told they got the mail that was sent a week after the priority mail and was dropped off at a random mall box on the street, but not the priority mall. How could that be? I had no idea the post office was so sloppy. I am worried sick of all the stuff in that envelope. If I had known about all these bad rep about PO, I would have used FedEx, or any other carrier.

A change of address was sent via a change address card and online to the Fort Wayne, Indiana (46804) post office. It asked for all mail for Melvin Bryan **, who received some as Melvin and some as Bryan (the Bryan middle name was preferred) to come from one forwarded address to another. Instead, they did it completely backwards. My husband died on March 22, 2012 and all of his mail has been going to the incorrect address. Information on social security wrongly forwarded, death benefits wrongly forwarded, final bills from hospitals and other medical services, credit card bills, etc! How is it that they got it completely backward? Both a change of address card and online request were sent twice for a total of 3 times. Yet all the mail is going to the wrong place! Unbelievable.

I was left a notice on my front door about a certified letter that I missed. So, I went to the Bill France office and they said they could not locate letter. A few days later, I talked to the mail carrier and he said he would look into the matter. I ran into him days later, and asked where the letter was. He replied that the post office could not find the letter and didn't know what to say. This was a very important letter from my bank and now I have missed the deadline and am very upset about this.

My certified letter with return receipt was sent to a California State Government Agency on 5/01/2012. When, after three weeks, I had not yet received the return receipt, I took my original sending receipt back to my post office to see if it had been delivered. I entered the tracking number into a USPS computer and received a printout that states that my letter was "delivered on May 16, 2012 in Sacramento, CA 94257". I took this printed note to a postal clerk who then took it in the back for about ten minutes and then came back with a photocopy of the delivery receipt, dated May 16 and signed by "Richard **". However, the next day, I finally did receive the return receipt, but it is dated May 21 and signed by "Pete **", not the same signatory nor the same date as shown to me by the USPS computer.

Three days ago, I put (securely with a big paper clamp) my election ballot outside my USPS door mailbox for pickup. Today, I found it ripped from the clamp. The paper’s still in the clamp and left in the wet grass and bushes underneath. I agree no one can prove it was the carrier, but come on, this has never happened before with put-out mail and no one can glean personal info or checks from a clearly marked ballot envelope. The manager here at 93933 is totally useless. I was willing to just report it and get on when he said to me, "Why make a big fuss? You can't prove it was him anyway.” I was slack-jaw. "You are part of the problem!" I replied. Unbelievable. The arrogance. They think that their federal jobs put them beyond customer satisfaction. I don't know. Maybe it’s like teacher tenure: impossible to lose your job or get reprimanded regardless how incompetent. "You can go on the website, but it'll just come back to me," he said. I replied, “I'll escalate this above you. Other eyes will see this.”

Registered mail - On 5/26, the tracking system tells me the expected delivery date is 5/24! Really? The USPS can go back in time?

In April 2011, I initiated a change of address (from Pleasantville NJ to Mays Landing NJ). I rented out my Mays Landing residence from May 2011 to May 2012. Upon departure of this tenant, I discovered bags and bags of left behind mail... my mail! I'm angry that the tenant didn't advise me that my mail was still being delivered and angrier that my change of address request was completely disregarded/ignored by the post office. The mail that was being delivered included IRS correspondences, including my W2s; other items included magazine subscriptions and personal letters and cards from family and friends. The postmark on these mail pieces was any time from August 2011 through March 2012.

I’m buying a book of 100 regular first-class stamps. So miserable was the attitude of the postal clerk that it felt like I was receiving free food stamps at a welfare office rather than buying my post stamps with my own money. When will the U.S. Postal Service teach its employees some business manners?

For the third or fourth time so far this year, the United States Postal Service lost or failed to deliver my mail. So today, being the 24th of May, is my son’s birthday. There’s no check to cash so I can get my boy his present. Of course, it is no one’s fault. It’s a normal function of our federal system, I guess.

We have received 5 overdue bill notices with charges since we moved into our house a year ago! My husband is a stickler for paying bills "early" or at the very least, on time and this has never happened to us before! We usually receive the bills a week or two late since moving here. We have always received daily mail and since moving here, we have received no mail on numerous days. We don't know where the breakdown lies, but we would appreciate a response and the hope of better service!

I run a small business and have been shipping with the USPS for approximately 20 years. I have never had any problem with the shipping (and I was shipping almost 400 packages per day) until recently. I have about 12 or 13 packages that have either been lost or arrived at my customers' door stamped "Received Without Contents". The common factor is that these are all media mail packages and all travel through the Jersey City, NJ sort facility. The packaging I use is almost impossible to open accidentally. About 80% of my shipments do go first class and I have never had a single one open in transit. So, is there a machine issue in Jersey City? I don't think so. I have spoken to quality control at that location and they assured me that their systems are functioning properly. So, I will point the finger, plain and simple: There is a thief at the Jersey City, NJ facility. I have filed formal complaints to the USPS both in writing and by phone. To date, the problem has not been resolved. I depend on the USPS to provide excellent service at a great price. My confidence is shrinking.

I went to purchase some stamps. After waiting 45 minutes in line (there were only two employees working, one at the counter and another looking for packages other people were trying to pick up), I was told that they could not give me a change for my $20.00 bill! Are you kidding me? Where is the supervision or management? Totally useless Pilsen (60608) post office. No wonder there is so much dissatisfaction with the USPS.

It was rainy as hell and my package was left on the doorstep. It was not only soaked, but slightly opened already, probably due to the humidity. Since I had already come from the post office minutes before, I hopped in my car to show them what happened. The manager told me that they weren't responsible if my item was damaged. The package wasn't insured. My only option, she said, was to return to sender.

My son moved out of our home with his family. He put in a change of address for his wife and himself and moved to Andrews Air Force Base. Noe Seattle Post Office, where all the mail is sorted, is sending all our mail to my son’s address in Maryland. We even have called to Seattle complaining about this. We even put in a change of address with our home here to make sure they know we are living here, but they are still sending our mail to my son’s address.

My certified letter was mailed on Friday, May 11, from the Seattle, WA area. On Friday, May 18, I received a call from the postal consumer affairs department in Phoenix, AZ that the letter would be delivered on 5/18 or 5/19. We were home on 5/19 when the man delivered the mail. He did not ring our door bell. He merely left a "tried to deliver" note in our mail box saying that we could go to the mail post office on Tuesday, 5/22, and pick it up.

So I have mailed out two packages from Washington State to Florida and to Louisiana, both going Media Mail as they were books - vintage, hard to find books. Both packages were lost. I contacted USPS by phone and was told to wait at least six weeks before filing a complaint, as Media Mail takes a while. I very politely let the USPS rep know that it had been two months already. She then told me that I could file a claim. Just go to my local post office and ask for a search form. I did. My local USPS workers had never heard of such a form. Awesome! Anyways, I contacted the bulk mail center in Federal Way, Washington and was told that Media Mail will only go out when and only when they have a truck full. Sometimes it can take up to six weeks before it even leaves the state! Then, another couple (if I am lucky) of weeks for the mail to be delivered. Then why put my package will arrive within 2-9 days if they know the truck will wait six weeks before even leaving the state?! So, I still ship Media Mail but now everything is insured. So do your job, USPS, or cough up the bucks for your crappy delivery job. By the way, I live in a super small town with no UPS or FedEx. Awesome!

I had a friend send out not one but two separate boxes through her post office. She had already paid and printed the labels from Paypal. She used priority flat rate boxes. She did not insure the items. Shame on us. There is tracking that tells us nothing and it's been 15 business days and the post office is clueless. Worse thing is, the two boxes combined have over $500 worth of items in them. How can USPS lose not one but two boxes?

I mailed a package from Coleman, TX to my parents in Overland Park, KS in early March 2012. It was estimated that the package would arrive in 3 days, but of course it was not guaranteed. The package did not arrive for 9 days. I mailed a package from Coleman, TX to my parents in Overland Park, KS on May 9, 2012 for Mother's Day. It was estimated that the package would arrive on Friday, May 11, 2012, but once again that could not be guaranteed. So, in hopes of avoiding a disappointing experience a second time, I paid for a tracking number/delivery confirmation to go along with my package. I called my mom and told her that the worst case scenario would be that the package would not arrive until Monday due to high volume around Mother's Day. When I received a call on Wednesday, May 16, 2012 stating that the package had still not arrived, I got online to check the status. The USPS website showed that the package was still at the sorting facility in Abilene, TX, which is only about 55 miles from the Coleman post office I mailed it from one week ago.

First of all, I must agree with Lori in Long Beach. It would be like from the frying pan into the fire if we were to lose the post office on Atlantic Avenue. But, I do have some complaints. I do believe my mail is not being given to me on a timely basis and I've lost a cell phone in this process as well. My mail person comes at around 2:30-3:00 p.m. daily, yet when there's a substitute, I receive my mail around noon. I also received mail stamped four days earlier which should take 1-2 days to receive. I will receive from that same sender mail in one day most of the time. My cell phone was "lost" in the mail? I've never had problems such as this until moving to Bixby Knolls. I overheard a man complaining today that his pension checks are being lost several times, WTH? When one loses the confidence in our postal service, it becomes very disconcerting.

To all who want to know what happens in the Tully, NY post office, I suggest we all ban together and put an after hours road block to catch all the mail carriers (including the postmaster) drinking. I know for a fact that they drive drunk immediately after drinking all night (then go to work drunk) and the postmaster is in it with them. They have been caught in cars before, but the local yahoo police let them off. Anyone knows an honest state trooper (bless you, they are good people) who can catch and not let these drunkards escape before they kill someone (which is the next thing after they are done screwing with everyone's mail/stealing)?

A new credit card was mailed to me by my bank on 5-2-12. It has still not been delivered. A package from a seller on eBay was mailed 2 weeks before that has not been delivered either. Actually, nothing has been delivered to my home for almost 2 weeks now. I switched over to a PO Box when I was working because I was missing mail and thought neighborhood kids might be stealing it. Now that I am retired and home all day, I am still missing mail so apparently, it is the lack of delivery, not the kids.

This has happened two times so far in a period of one week. About 6 months ago, I sent mail to a company with a check in it and the company never got it. Now, about a month ago, I sent mail to a different company with a check in it and they didn’t get it, so that’s two times this has happened from the same mailbox. Neither checks were cashed but my money was tied up for 6 months. This past Christmas, our granddaughter sent us a $50.00 and a $25.00 gift card to Red Lobster and we did not get them. Either you have a thief working for you or the machinery has cracks in it where this mail dropped into. Either way, I am not happy.

My mother sent me my tax return check in the mail and she sent it a little over a week ago. I have still not received it, and I have discussed my concerns with the post man nearly every time he showed up to deliver our mail. This is unorganized and very irresponsible of the postal services. I was expecting my check almost a week ago and it still hasn't come. If you can’t run a business correctly then don’t even bother starting one. This is both frustrating and maddening, considering I was in need of the extra money! If this wasn't a public website, I would speak what I am feeling against the postal service right at this moment!

I was expecting to receive a package from a company in Los Angeles on April 18, 2012 at my husband's place of work. I have done business with this company for well over a year and have had everything delivered to the same address. A couple of days went by and no package. According to USPS tracking, this package was delivered. I filed a complaint with USPS to find out what happened. While filing this complaint, I accidentally put the wrong address number to where the package was supposed to be delivered to. After noticing this mistake, I contacted USPS to correct my mistake. USPS took that as the label on the package being delivered was wrong which I have written numerous complaints telling them it was my error to no avail.

I am actually not really dissatisfied. I just do not know where to start my inquiry because I did try to do it on USPS’ mail site, but I could not get an email through. Please, is it possible to get me to the right people? I have two parcels that have been sent from North Carolina to me in SA. I got parcels from them before, but they did not take as long as this two. I’m not sure if I should be concerned yet, but I would just like to know if my parcels are in fact on their way. The tracking system shows that they went through Miami, Florida on the 29th of April already, but our customs still do not have any trace of them. Could someone just please find out for me if they in fact left the USA or put me on the right track to make the necessary inquiries? I would appreciate any help. Thanks.

We moved into our house a few months back and were hit by a message from USPS that says, “You have to have a different mail box.” I went up to the postal office and wanted to find out what that was about. The manager of this office tried to claim USPS and said we had to, but he could not produce the reg. number or any proof of this. At that point, the postal carrier started to refuse to deliver anything that required confirmation or signature. This mainly being only my meds. This has happened three times now and I have had to go without my pain meds for days once and almost a second time today. I have called the USPS customer service number and filed a complaint explaining to them it was both the manager and the carrier who were responsible for these problems.

I live in a mobile home community with a large bank of mailboxes. In the 3 years we've lived here, I can't count the times we have received other people's mail. Once, we even got the key in our box for someone else's package. Several times a neighbor has given us our mail that they received. This was frustrating of course, but I didn't get really mad until my daughter asked me if I had received the card she sent to me and my husband right after we got married. She mailed it at the post office in her town so it was in possession of the postal service the entire time.

On May 8, 2012, my school, Peirce College, sent my books for my classes (Paralegal) through UPS, who in turn delivered them to the USPS for final delivery (May 10, 2012). I, as an active consumer, kept track of my packages through UPS and the USPS websites. After not having received my books on the confirmed delivery date, I went to the USPS website and tracked my packages. When I checked the status of my packages, I learned that the USPS claimed that they had delivered my packages at 11:57AM on May 11, 2012. The problem being, they did not deliver the packages to the correct address.

I received my Ladies' Home Journal today (June 2012), and the cover was in shreds and it was ripped in half for the first 49 pages. It was put in a plastic bag; don't know what that was supposed to help.

I shipped 2 boxes express mail on 4/30/12 and they did not arrive until 5/3/12. I did the online commercial base label and took the boxes into my local post office. (28146). It was important for them to arrive in at least 2 days for the customer and that is why I sent them express and not priority mail.

What happened to my package? It has been over a month now since I should have been getting 3 packages from you all and I don't. I went to the office on Fulton 3 different times and they told me my stuff was delivered to the said address. Now, what am I supposed to do, call it a lost like money grows on tree? I am struggling just like anyone else.

I order supplies for my business that come USPS. This started 2 months ago with an order that got split because some things were out of stock. Two separate packages that both actually came the same day, 2 delivery slips, one came in my P.O. Box and one at my door. When I went to get my things, they said the one package was returned for address unknown that was a month ago. The package was sent again, and again sent back address unknown. This is costing me a lot of money due to loss of business. The address is obviously correct because I received half the order. I don't know what to do. I'm not going to pay delivery costs again. I guess I’ll just take the loss.

There is increasing, in the last two months, incident of misplaced mail (2-3 incidents per month). Mail for other customers in the area with the street number 12616 ends in our mailbox. Our neighbors are recovering our mail in their mailboxes. Hold mail request (**) was not followed exactly. The mail was delivered and left by the door instead of my specific request that "Customer will pick up all accumulated mail upon return." I hope that USPS can prevent continuous decline of its services in the last few years.

Dog phobic mailman. Erroneous history of canine aggression. Carrier (Ericc **) accused dog of attack when dog was across the street. I received a letter on January 19, 2012. Schedule varies day to day and I am forced to maintain dogs in the backyard to accommodate the carrier. Yesterday, the mail was early and I let the dogs out. The mail is late today and I had the dogs out. They were barking and I was upset. I attempted to ask the carrier what’s the time-frame I can expect to have the mail delivered and there was an angry discussion. Eventually, all I wanted to get from the carrier was supervisory contact information, but I could not get the carrier to give me more than Thad ** (his supervisor's name). I am not sure I got the carrier’s name correctly as we were not communicating. He would not hear what I said and I suspect so on my part.

Important mails are getting returned to sender stating, "No longer living at this address and did not provide a forwarding address." The only mail I get is mail that has been forwarded from my prior NJ address. Anything addressed to me here in Florida gets returned. I've been waiting weeks for insurance ID cards, checks, didn't get my electric bill. It's been going on for weeks and companies have tried multiple times to send me mail. All get returned to them. I made 2 calls to USPS and finally got a call back. I'm not convinced the problem is solved, still didn't get my electric bill and waiting for 3 checks from different companies. Please help.

On November 21, 2011, I received mail from the Fresno City water department that had been mailed back to me postmarked November 10, 2011. In November, I paid my bill by check; the check was returned to me. Due to me not receiving my mail in time, my water was turned off on November 21, 2011 for nonpayment. I would have had time to pay my bill before shut off if I had received my mail in time. When I called my local postal service about this matter, I was told to bring the envelope in so they could try and find out what happened. The manager in charge that day, **, read my mail without my permission. I was told my mail was being held for some reason. I asked how it can be fixed. I was not given an answer of what needs to done to take care of this matter. I have called, filed complaints and I am still receiving my mail late. I have been talked down to by several postal personnel including both parties, Heather ** & Jayne **. I would greatly appreciate some help with this matter.

I have a shipping business and one of the products that I sell are the services of the United States Post Office. Today, I went online and paid for postage to ship three packages. The label(s) did not print nor was I able to get my money back. I called the "help desk" joke, in an effort to get the labels printed for my customers. I was told by Tori at the help desk that this is a common problem and that there was nothing that could be done. Even more comical, not one supervisor came to the phone even after I repeatedly requested to speak with a supervisor. Imagine, you are in business i.e. "postal business" and you cannot sell your product because you do not know how to re-print postage for a business that sells your product.

I filled out the change of address form online and discovered that an identity protection plan was also "purchased" along with this and I was again charged $9 on the same credit card. I feel that this is a deceptive practice as my credit card company called me about this, expecting that this was a fraud. Of course, my card was frozen. This type of practice should not be included on an official post office form.

My daughter sent me a package through the US Postal for my birthday which contained a cell phone and cash. She sent it on April 9, 2012, and I haven't received it. The zip code was entered wrong but I've made several calls to tell them the correct zip code but no one seems to know where my package is. I keep getting different statements from the postal worker that there is nothing they can do about it till someone takes it off the machine. Today, I called to follow up on it and one of the postal workers got rude with me and told me if I keep calling, she is going to report me for harassment. I'm thinking how are you going to say this to me and my package is lost or misplaced. I feel she needs to be reprimanded to tell a customer this and someone needs to find/locate my package.

Almost 16 months ago, I moved from ** East Brunswick, NJ 08816 to ** East Brunswick, NJ; and I notified the post office of my move. For some reason, I was not receiving all my mail, mortgage statement, credit cards, bank statement, transit checks, etc. All my mail was sent back to the original sender with a yellow label to inform them of a change of address to the old one. This means everything that I'm associated with in my life is not reaching me. I have late payment for my credit card, which is threatened to be suspended from my transit check program, which is a tax deductible. I felt that I'm losing control of my life.

I shipped a package from MD to SC with a used laptop that was like a new computer to my grandson. I originally purchased the HP Mini from Verizon on their 2-year plan and it only cost $200. So, I insured it for $200. This would not be possible to replace for that amount, but I am honest and have documentation for that order. The package was tracked, delivered at the door of my recipient and I notified her to look outside. The recipient was home and said she had not seen UPS and no package was delivered. I opened a claim and UPS went through their process and I faxed documents that proved what I was claiming. I received an email from customer service that said a check would be mailed after they received documentation on the claim, because there was not sufficient proof that the package had been delivered.

I had a package shipped. When it arrived, it was damaged. I took it to the post office with all the paperwork. The guy at the post office said the insurance man would look at it and get back with me. After a week, I called the P.O. lady, who said the guy was wrong and that they sent the package to the insurance man, who then would contact where I purchased it, where it was sent, or me; she was not sure which. It's been two weeks, and I heard nothing.

What is going on? One week, I receive a broken collector doll. Then on 4-2-12, they shipped out an order. Cost of item was $100.00 plus shipping of $54.45, and it did not reach the location. It was shipped to China. Well, it got to China, but not to the buyer. It is at People's Republic of China. So I am out $154.45. If you can ship it out, can't you get it back?

On May 4, 2012, I went to the USPS office located at 271 Cadman Plaza. I arrived at the post office at 4:02 and was told by a worker that I would be unable to complete my passport application. I then asked to speak to a supervisor because prior to going to the USPS location, I contacted the passport application appointment center and I was informed that the Cadman Plaza post office closed at 5:00pm. After requesting to speak to a supervisor and waiting 20 minutes to do so, I tried to explain to the supervisor the circumstances and the distance from which I traveled in reliance on the erroneous information which the employee at the appointment center gave to me. Mr. ** advised me in a rude and condescending manner that it was too bad, and it was not his problem that I received the wrong information. I believe that Mr. ** demonstrated a lack of professionalism that reflects on the USPS in a very negative light. The post office needs to be aware of the type of employees who they choose to represent them and ensure that its employees' behavior reflects the organization in a positive light.

My mail box went missing last night. I put another one up and mail from next door was in the mailbox. My address is not on the box itself but the house numbers are on the front. The house number is on the the front door. How can I go from receiving mail to getting no mail in only 24 hours?

Harassment - Someone from the post office is giving out my personal information. I did a certified mail return receipt, I never received the return receipt back, and also one time. One of the mail carriers hit my truck and kept on going. I was watching this lady; this same lady also had been opening my mail.

I have lived where I am at since April and I am still not getting bills on time. I have done everything right plus called each one and gave new address. Yesterday, I called the company and the lady said I should have received my bill last week before I moved. I was also having problems getting bills on time. I would just like the problem taken care of.

The ongoing issue is kind of confusing. There happens to be an unknown failure that comes directly from the post office that is causing part of my mail to be returned to sender. The confusing part is that the mail being returned is the dependable way of support to self-survival. After contacting residential post office and speaking directly with the supervisor, nothing was done because the supervisor stated that the failure is coming from the main office. Sure to what was said based on a password that the posting sticker being placed on mail provides. Besides providing this info, the supervisor also stated, when I asked if something had been done to concluding and fixing the problem, that anything I did nor all the phone calls that I made would fix the problem.

The postal delivery person put mail for 5 addresses on my street in my box on April 24, 2012. I hand delivered the mail to my neighbors, which included an IRS refund check for over $5,000 for one of them, and for the others, there were various important letters including apparently credit card bills, utility bills and other important documents (one even appeared to be a notification from a court of law). I don't know why this happened, but the addresses were clear on the mail. So, it appears simply to be laziness on the part of the mail carrier.

A letter carrier fell going up the stairs and the post office is suing me for medical and getting 20% above what the medical bills are for them! That is outrageous. I will pay the medical bills, but I am not paying a dime more. Now the post office is Sue Happy. The only way they can make money is by suing the people they deliver to.

I received my 6-month bill for my PO box fee and mailed it in, only to have them return it to me saying I hadn't paid enough. They raised their box rates between the time I received the bill (one month notice) and the time I paid it (one week before the due date). I had to pay the extra amount because otherwise, they'd hold my mail hostage! What other business gets away with this? For this increased price, I still get the same crappy service where they don't notify me that I have a package to pick up, lose my packages on a regular basis and routinely try to tell me that the package was sent to my home address even though I never provided my home address to the sender!

I ordered a gift for my husband online and had it delivered to my home. I tracked the package and it stated it was delivered on April 5th. On April 6th, I confronted my mail carrier. He stated he had no packages that day and to call his district manager. I contacted my local post office here in Taunton, Massachusetts and was told the manager would speak to the mail carrier and get back to me. Well that took two days. When we finally spoke again, I was told that the mail carrier told him he had so many packages that day that he does not remember if he delivered it or not. I live on a very busy road, common sense would tell you not to leave a package at my door, leave me one of those sticky notes that says I have a package.

For the past week, the regular person was on vacation and no mail was delivered to this location. A complaint was initiated with no follow up. The week was 04/23/2012 to 05/02/2012. Again today, 05/03/2012, no mail was delivered. I need a follow up ASAP.

I sell merchandise on eBay. Some items are expensive so whenever I print a prepaid insured label online, I like to get a receipt when I drop it off at the post office. I mostly use the closest post office to my house but occasionally I use the one in Colerain Ave. here in Cincinnati, Ohio. A couple of weeks ago, I went there to take a prepaid package and they refused to give me a receipt because I didn't pay for the postage there. I asked then why does every post office I've gone to give me a receipt. I was told it was their rules. Do some post offices have different rules? I had to drive 10 miles out of my way to get one. I was mostly upset because I had 3 of my grandkids with me and this isn't the first time this had happened to me at this office. I hope you understand the items I ship are expensive and my customers expect to know where their package is. Please advise and thanks for your time.

On the 6th of April 2012, I mailed a money card of $50.00 to my sister in Wyoming. It is missing. I mailed her two more checks 6 days ago, priority. It cost me another $5.90. These two checks are in the amount of $75.00. It has not gotten there yet and was supposed to have gotten there on the 25th. I am about to lose it. I have been tracking this one. They said they would try and find it and it may take up to three months. The bank wants to charge me $31.00 per check. I am retired, I live on a very fixed income. I just can't keep spending money. At least the first check has not been cashed. Please, help me. Tell me how or what to do. Thank you.

My town is having an election. One party is not paying the required postage to mail out their flyers. They have been putting them in the mail boxes of everyone in town, which I understand is a federal crime. I have called the Keansburg post master and have been given the runaround because he is for this party. The post office is losing revenue which is very much needed, especially during this tough economic time for the USPS. I really wish that someone from the USPS do something about this. If nothing is done, then they will continue to take advantage of the corruption that continues in Keansburg.

Our postal carrier has dropped mail that we were sending out and we have found it in the bushes. This has happened to us and the neighbors. But on 5/1/12, our door was cracked and the screen door closed, but not locked. He just opened the screen, shoved the mail in and walked off leaving the screen door open! We have cats that are indoor cats and if I hadn't been sitting there when he did it, no telling how long the screen door would have remained open and the cats could have just walked out. I'm sorry, but that is unacceptable. Are they held accountable for their actions or do we just have to put up with this type of behavior? I am frustrated and angry.

Item was not delivered to my office. I called the lady in the local USPS office who said it will be investigated, but she never called back. I called the USPS service line and the local manager called and left a phone number for me to call. When I called the number several times, nobody answered! Over two years, USPS misdelivered/lost twice the items I purchased! Every time, USPS insisted that items were delivered (scanned in their words!) and refused to do further investigation.

On Monday, April 23, I sent out a priority mail package containing my parents' completed 2011 tax papers in the soft priority mail envelope to their address in Kaneohe, Hawaii. I bought the postage and delivery confirmation through one of the lobby kiosks. My receipt indicated the package would arrive on April 26, 2012. It never arrived and my mom tracked it to the main sorting facility in Honolulu. Her local PO said the tracker says it is still at the main PO, but doesn't know why. The kicker is that I spent over $5 for priority mail and the next day, on the 24th, I sent a similar sized non-priority envelope with first class stamps to Hawaii and this package arrived on the 26th! **! USPS sucks. What a ripoff! Now my parents, who are in their late 70's, are freaking out that their important tax info has been hijacked.

For over two years, I have been buying beads for my craft of making necklaces and without fail I have only lost two packages. Since January of this year, the postal service has lost 7. Generally the company reimburses me but lately they are not. I have approached the postmaster about it, filed another such complaint but nothing. This jewelry making allows me some additional money over my normal poor wage and the economic downswing. I've received several comments like, origination point isn't sending the items, customs is at fault, gems aren't allowed into the US when in fact, what I buy is agate which is not a gem. My biggest headache is the postal service says they can't do anything about it has shut me down. My sources have been like clockwork and rarely if ever miss a beat so what gives with the poor performance on the Postal Services' behalf!

For the nth time, I'm complaining about the service of USPS. They lost the bank replacement card and now that I need it, I have to wait until the bank replaces it with another one. On top of that, the new card comes with a new number which implies that I'll have to change creditors who get paid directly. This is a total rip off, lack of responsibility and criminal. I'm sick and tired of complaining to the USPS and they have the nerve to say "sorry" and that they will take care next time. Is there anybody who can do anything about it?

With cuts in the USPS, its customers need to know where to go to mail letters, to get postmarked by deadlines outside the hours of our local post offices. My daughter needed to send a package this weekend. I tried to find one that was open late Saturday or on Sunday. All the USPS website does is give hours for a certain zip code. I spent about ten minuets without being able to find any, so I called their 800 number. I did not get the name of their agent, but she was beyond rude and was as unhelpful as their website. I have used other places' websites that allow you to search by hours, other services or other needed qualities. This is not the case with the USPS. Because I could not find one that was open and able to pick up an envelope, we will need to pay at least $20 to send the envelope on Monday because while I am pretty sure there was some way we could have found information that would have let us mail it on Saturday, the USPS's website was useless and wasted a lot of time.

I have spoken to Martin ** at the Murrieta post office and asked him where I could complain. He referred me to this site. USPS mail service is horrible these days. They have every excuse under the sun for not being responsible for your mail once it is turned over to them. On 3/16/2012, I mailed an international first class parcel to Paris, France with a customs form number **.

I contacted the supervisor of the USPS - Centerville, MA regarding a key I had misplaced to my box where I get my mail. They charge $25 for the lock to be changed and to get new keys. When I originally purchased the keys when I moved in to my residence, I received one key and one key only. She asked if I made a copy and I said no, because the man who took my money said I couldn't. Then I asked her if I could buy a mailbox and they deliver mail to my house. She says no, because that is not the way the mailbox was set up originally, even though my neighbors all have their own mailboxes. Then she claims (even though she wasn't the one who took my money) that I received three keys. I asked for her supervisor and she said she could not give that information out.

I am very angry about 3 packages that were supposed to be delivered to me from April 6 to 24 and I have still not received anything as yet. I went to the post office in Fulton 3 different times and they told me that it was delivered and it was a slot delivery. I am so disappointed in the USPS service. If it was a package, they were to make that person sign for it to make sure it was delivered at the correct address, but no, they just push it through the slot and that's it. Now, what am I supposed to do, call it a loss? I am struggling just like anyone else. I make sacrifices for things I want. Anyway, contact me ASAP and let me know what I can do. Thank you and have a blessed day.

There is very slow service at the counter. The post mistress can be heard in her office taking private phone calls and playing computer games. She appears to be crippled and using a walker to get to the front counter very slowly. Sometimes, it took as long as fifteen minutes. There have been multiple people complaining about the service.

I have not received any mail in my USPS box since 4/9/12. I have called customer service on numerous occasions and have received several case numbers as well as promises that I would receive a call back within 24 hours. No one has yet to call me back since my first complaint on 4/9/12. On 4/9/12, I had a verbal confrontation with my mail carrier; but there were no threats from him or my self. Bad language was exchanged. I have been told that my mail was being held at my main station. But when I went down there myself, neither the customer service lady or the supervisor John could find any mail being held for me.

Three envelopes containing payments were never delivered. One was to the business office of Boca Raton Regional Hospital, one was to Dell Financial Services, and one was to Quest Laboratories. Now, I am stuck having to pay a $35 fee to stop payment on these 3 checks (3 x $35 = $105) in order to make new payments. In forty years of paying bills and sending letters by mail, I never had a problem. What is happening to the U.S. Post Office? Is it getting as incompetent as our other government people in Washington DC? I am ripped off.

On April 17, 2012, I mailed a letter through priority mail from the post office in Zone 6 in Brooklyn. The letter was set to arrive at Fort Riley, Kansas on Thursday, April 19. The letter never arrived with an important document, which is apparently in limbo. The post office does not know where it is at this time. It is exactly one week later (April 27). Why should anyone pay for a service that apparently is not safe?

My boyfriend's mom mailed a large package containing a scrapbook full of photos and keepsake items. The package never arrived. The package was insured, but could not be tracked because the receipt with the number went missing as well. The post office claims to keep no record of insured packages. We were directed to contact the post offices involved, the postmaster general and write letters to the so-called missing letter warehouses. We were never contacted about the missing package. The package was quite large, large enough to contain a 12x12 scrapbook, and it did not contain anything that would be of value to anyone else. It seems quite odd that such an item could go completely missing, particularly since the contents contained so much personal information that it should be able to be re-routed. Years have gone by, and I am still enraged that a large package could go completely missing without a trace, particularly given the sentimental contents. I would never ship anything of personal value, let alone via the USPS.

On April 19, 2012, I tracked my package on USPS.com and it said that attempted delivery was made, but since I was not home, it was delivered to the post office (Parklawn Station in Milwaukee, WI), a package slip was left, and it said to come get the package within 15 days or it would be shipped back to the sender. Well, first I never received a slip at my home. I went to the post office (Parklawn Station) to retrieve my package and it could not be found. They told me it could possibly still be on the truck for redelivery and to check back the next business day.

After pondering and then gnashing teeth and almost crying, I am finally getting my mail. When I tried to follow up with the post office, I was put off and told to call at ungodly hours, only to find out that no one in the PO knew what was going on or they didn't want to let me in on the joke. Inadvertently, someone gave the number to the Consumer Affairs office in the local main PO of the state where I live. This office seemed concerned and was quite apologetic to me about my dilemma. They returned my calls in a timely manner and sent letters (yes, several) to be sure I was getting my mail. I don't know what they kicked into gear, but I received mail the next day that was dated four days prior to the delivery which tells me that the COA has pull and gets things done. I hope this helps others.

About 5 weeks ago, the IT department upgraded the click and ship website. Since that time, the following functions do not work. You cannot download your history for 6 months, address book uploads no longer work and emails to notify recipient of tracking information are no longer sent. This has created major havoc for me. I spend $50,000 a year on postage through the postal service and as a result, I have suffered the following: I have many angry customers who want to know what their tracking numbers are and I can't give them to them, causing loss of future business. I have been unable to file my taxes, which are now late, because I have not been able to download November and December's ship totals for over 4 weeks.

I called a Mr. ** back at the SA Broadway PO after I filed a complaint regarding not receiving my weekly paper. I had filed the complaint on 4/23. When he called me, he told me the mail carrier had delivered 2 papers to me on 4/22. Not true. When I came home, I had two papers in my mailbox dated 4/4/12 and 4/11/12. I received 3/28 on 4/16. I tried to explain to Mr. ** that this has happened before and he kept interrupting me. I also told him the papers sometimes came torn up, which I wasn't complaining about too much because I understand that they aren't in a protective cover. My complaint is that I am not receiving them weekly as I should. I've even let it go a week and sometimes, will receive two papers and that is understandable considering this is an out of state newspaper (it is from Big Bear, CA).

On April 2, 2012, I sent a package to my son at Camp Lejeune, N.C. On April 23, he still had not received it. I went to the Bedford, NH post office where I sent it from with my receipt of the box I sent. The box was a large If it fits it ships. The woman there looked at my receipt and said I can’t help you, there is no tracking number. Next time use tracking, it only costs 75 cents. She then said hope for the best, maybe it will come back to you.

My mother sent me a package from Bangkok, Thailand to Pittsburgh, PA. She also sent me copies of paid for invoices, which included my tracking number. I went online to check for my package only to find that my parcel had been shipped to Morganton, NC and had been signed for by someone else. But my invoice clearly show my name, address and number. I called USPS and they said I should call Bangkok to start an investigation, which I did 3 weeks ago, but up to now the status of my package still remains the same. It has been delivered to someone else.

This is the third time this has happened. Recently, we sent $20 to a grandson in Texas for good grades. He got the card, but the money had been removed! I sent earrings to my daughter in Riverside - the envelope had been opened and the earrings removed. I sent a musical birthday card to my daughter and she still has not received it after 2 years. The local post office offers no answers! Do you screen your employees or what? I'm afraid to send anything of value through the USPS. Now, wonder why you're losing business!

I was to receive a box of college books from a college student three months ago and still have not gotten them. They said it is in the dead letter center in Philadelphia. The books were coming from Doug ** out of Arizona. I either want my books or the $75 for them. I am really irritated.

Why not outsource the post office for more productivity? I have lived in the same apartment complex for about 2.5 years and have had routine issues with the mail carrier. The last one has been the classic. I noticed about a month ago that I stopped receiving any personal mail. My mailbox contains fliers and magazines but no mail addressed to me. Business associates started calling and asking if I had moved as my mail was being sent back “undeliverable”. I had not moved, not filled out an address change and definitely not asked for my mail to be held at any post office.

I have been a resident at Blossom river Apartments for four years. They are owned by the Housing Authority in San Jose, CA. I noticed my key was getting harder and harder to open when finally it got stuck and the key ended up broken inside the mailbox. I called the manager of our complex. The manager said to call the post office as they have nothing to do with it. The US Postal charged me $50 to replace the lock and key (after the guy Carlos told me it was only a couple dollars). They said it was owned by the Homeowner's association. I am a renter, not a homeowner. The US Postal gives the keys free to the apartment managers to rent to new residents moving in and charge the people that have lived there longer $50! It makes no sense to me. USPS Blossom Hill Station are ripping people off!

My complaint is due to my personal mail being returned and not delivered to me. I purchased a Post Office Box a couple of years ago. After the first year, the forwarding order expired. I changed my address with family, businesses, etc., to receive my mail at my post office box. To date, my mail is still being returned. I have made numerous visits to the Center Point and Downtown post offices to try to get the problem corrected. About three days ago, another letter was returned to my physician's office, stamped "Attempted Not Known". This has happened with a great deal of my mail. I am trying to get assistance with this ongoing problem. Please let me know what else I need to do to get this problem corrected. I have paid for an additional year for the Post Office Box. I am still not receiving all of my mail. Thank you in advance for your assistance with this matter.