USPS Reviews

The postal delivery persons abuse the locks on the multi-boxes in the apartments. They almost destroyed our box locks so that the boxes couldn't lock. After months of pleading for permission to get them repaired, the management finally agreed. After the boxes were repaired, the post person left the sets of boxes just hanging open. The one said the locks didn't work properly and said I should ask the post office for them to send out a post office lock repairman. Two months later, he did show up, changed a few locks and tightened the others, all destroyed by the abuse of the delivery persons, and said they were okay.

I sent a piece of porcelain Priority Mail. I am absolutely furious. I just received a call from the person I sent it to that he actually took a picture of the box because he was sure the item would be damaged inside. The box was smashed and ripped open. I had double boxed the item, padded the box well and used tons of packing tape. Thankfully, the piece was not damaged. It cost me over 15 dollars to send this. It is disgraceful that they would deliver it that way. That is not priority shipping. FedEx has my vote from now on. No wonder the Post Office is in the shape they are in!

Since I moved, I went online and paid the $1 to USPS' online forwarding service to have my mail forwarded. It asked me if would like to forward Individual or Family. I chose individual since my mother will still be receiving mail at the usual location. A couple months went by. I received a few pieces of mail to my new address, but my mom is still getting most of my mail and having forwarded it to me herself. I talked to my original address USPS office. They said they don't forward separate people's mail! Why did USPS even ask, take my $1 and confirm my mail would be sent separately as they knew they don't do this!?

I am one of the many that is held hostage by the "money losing" local USPS. The letter carrier is unprofessional (knocks over trash cans because they are in the way of his truck, throws rubbish out of his truck and is very rude). I have had three lost items and one severely damaged item over three years. I tried to go to the supervisor (about lost and damaged items) of the local PO just to be told they would research it and nothing came of it. I have seen the letter carrier on several times push over trash cans so he could drive directly up to the mailbox (3 or 4 feet). Talk about lazy!

A priority mail package was to be delivered Wednesday. The tracking note said delivery was attempted, but no one was at home. Wrong! USPS tried to deliver to a different apartment, left the notice on a different apartment about pickup at local post office the next day. When the person went to the post office the next day, they were told the package was still on truck and could not be retrieved. Now, the postman won't deliver it because it was supposed to be at post office, nor would it be available for pick up until who knows when. I called in the 800 number to speak with someone. The phone system is so ridiculous, it took me 15 minutes to figure out a way to speak with a real person. This person listens to me, repeats the info on the tracking page, and upon asking for further help, says she will transfer me to an agent but instead, she hangs up on me. I hope the postal service dies. Not only do they have the most irresponsible service, but also poor customer service skills. The government needs to shut down the postal services. It's running a loss anyway.

Our business picks up mail at this station. We have been experiencing long delays in receiving mail (sometimes having to make a second trip) and often not receiving (forcing an employee to visit our office with misplaced mail).

Last month, I received my college diploma in the mail with one bend roughly one inch long and another bend roughly three inches long. It came in a cardboard envelope that had "Do Not Bend" printed on it in big red letters. At first, I ignored the situation because it only made me angry, but after some thought and research, I find the experience wholly unacceptable. A search for "USPS bent my diploma" on any internet search engine turns up plenty of horror stories from people who had the same thing happen to them. I did not spend years of my life and thousands of dollars to receive a bent degree because someone was too lazy to read.

I sent a certified return receipt letter. It was lost in the Austin distribution center. Never recovered. I made at least 10 phones calls trying to get someone to find my lost mail as it was a very important letter. No one was able to tell me where my letter was. I finally sent a letter to Washington, DC and they sent me a letter back saying my mail was lost forever, but to take the letter they had written me back to the post office with my original receipt and get my $5.60 back. I wound up mailing another letter, without some of the documents that were lost, by FedEx. It got there. Well, I had to mail another packet. It was going to a PO box so FedEx couldn't send it. So as much as I dreaded it, I sent it through the post office, priority mail.

I have recently started drawing unemployment in KY. Now, I depend on this bi-weekly check to help support my family. Well, I live 20 miles from Frankfort where my check comes from and it takes on average 3-5 days to receive it after they mail it 20 miles away. I thought you guys used trucks and planes nowadays, not Pony Express. The postal service has got to realize we live in a day in time where speed is everything and you all continue to raise prices for slower service. I guess that's normal government at work.

I mailed a priority mail piece from Longview Station in Kansas City, MO 65138 in the morning of May 15th, 2013 for Atlanta, GA 30305. The number was ** and the piece never showed up. It doesn't say much for a company I worked 34 years for. Please explain why it went through Fayetteville, NC. Please contact me by email or phone.

I have had such a horrible experience with USPS lately! I mail items out all the time being a seller on Etsy, eBay and Listia and never have had so many problems in the period of 1 month than in my entire life of mailing things at 37 years old! First, I mailed an item to Hamlet, NC and the tracking number says it has been sitting in Jersey City, New Jersey since May 7, today being May 21st. I tried calling the New Jersey office and was given a number that was disconnected. So I tried another location in Jersey City and no one even answered the phone; it rang off the hook.

Carrier went out of his way to deliver a package labeled with a Business name to a resident's home. Package was addressed to ** / Carol ** at **, Upland, CA 91786 but delivered it to a man on ** in Upland. Names are not even close no matter how you look at it. The postmaster would not ask the carrier since he was filling in for the regular carrier to come back from vacation first. What is the regular carrier going to know if she has been on vacation?! He refused to do anything at all about this situation. This is not the first time. That same week, mail was stolen for the same PO route or mail delivered was not received even though it showed it was. No one will answer the phone at the PO office. It rings and rings until it disconnects.

I am waiting for a package from Amazon.com. The tracking history says the package was scanned into the White Plains sort facility on May 8, 2013. As of today, May 21, 2013, it has not been delivered to my home. This is the second time in 6 months that this has happened. Where are my packages going? Is someone in the sort facility stealing them?

I sent an item to be returned on May 9, 2013. I sent the item as express mail from post office location 2549 Jerome Avenue Bronx, NY 10468 (718) 364-8432. The item should have been shipped to Nasty Gal Returns 700 Omega Parkway, Suite 300 Shepherdsville, KY 40165; and the item was never received. I don’t have the receipt or tracking number of this package, but I remember the date being May 9, 2013 around 2pm-4pm. I called USPS on May 20, 2013 to track the package but unfortunately without the receipt, the rep Trevor couldn't do anything for me and suggested I contact Consumers Affairs. If more information is needed, please feel free to contact me. Thank you.

I had a package delivered to my local branch based on my tracking number. I googled the branch locations for zip code 95825 and the Arden branch came up with a phone number of 916-574-3005 (hours of operation: 9AM-6PM PST). I called this number and it was busy. I tried over and over again for an hour and still a busy signal. I called the 800 number for the USPS that could confirm my package was at the Arden branch at 2801 Arden Way Sacramento, CA 95825, but she had no way of connecting me to the branch. I phoned the branch again over the past thirty minutes and still a busy signal.

It's been 3 mo. since my two boys' monthly bank statements has not been delivered. I called and spoke to the new post mistress. She told me to contact my bank, which I did, but I know for a fact, that I never made any changes to my boys' address. As far as I can see, the address is the same in the window on their bank statements.

I would like to lodge a complaint against the U.S. Postal Service located out of Springfield, MO. Anytime I send a greeting card in a colored envelope to my family in south central Missouri, it never arrives (Other correspondence that should take 3 days to deliver from Nashville, Tennessee, often takes a week or longer to arrive - if it does at all). The only way I can be assured that my family who have their mail processed through Springfield, MO actually receives a greeting card is to hide it in a 6 x 9 Manila envelope - which then arrives with no problems. This incompetent and suspicious performance has been going on for years but seems to have escalated dramatically in the last year or two. I believe that an investigation into potential employee improprieties would go a long way towards improving this center's effectiveness and restoring public confidence in USPS.

We are a small company shipping goods across the United States from Washington state. We manufacture a device for horticulture which includes a stand made from wood. It is made from 2x2s with 1x3 bracing. It is fastened by screws. It is strong enough to hold a tank with 12 gallons of water. Despite the consideration that this should be strong on its own, it is packed in the shipping carton with rolled up newspaper packed tight. One would think that such an item should be fairly impervious to damage but to be safe, we place two large fragile stickers on the carton and insure for $400. Despite these precautions, the USPS handlers have managed to break about 15% of all units shipped. To break these would take very rough handling and complete disrespect for one's job and for the customer, who, in our case, is just someone else trying to make a living. Interestingly, we have shipped a few units in Canada using their postal service and not one unit has been damaged. Shame on you, USPS!

I did not get mail today. I called Crown Point Post Office to find out why. It was 5:40 pm when I called. Female clerk told me usual carrier called in sick and her route had to be divided. We would certainly have our mail by 6 pm. I went out. No mail. Now 8:00 pm still no mail. Yesterday mail was also late. I called then too and was told route had to be divided into three other areas. I didn't quite understand that. We see the mail truck around the corner, but it never comes on our street. Several neighbors awaiting checks and other important mail… I will call again Wed. morning and see what excuse I get.

I have lived at my address for 23 years. My address as well as the dozen homes on my block are clearly marked. We always had the same mail carrier up until 2 years ago. Since then mail has been missing, put in different houses. I have been a victim of this since I have called for duplicate bills and was told items were being sent and I never received. 2 weeks ago my mail was put in ** and my address is **! I found this out since house is vacant due to death of owner and I know the family and they gave me the mail. They also said there were several pieces addressed to me at ** from as far back as Oct 2012, but since owner had been deceased for over a yr, they hadn’t been in the house to give to me till just 2 weeks ago!

This is to inform you that ACLU has been experiencing problems with our mail delivery when our regular carrier Eugene is out. We are having nothing but problems every time that Pedro is the substitute carrier. If Pedro sees that no one is sitting at front desk to buzz him in, he will just turn around with our mail and leave without ringing the bell and delivering it. Even though we have talked with him, this has happened on numerous occasions and most recently today, prior March 15, 2013. He was even told by our security guard sitting at the lobby that we (suite340) were waiting on our mail.

On 4/29/13, I mailed first class parcel, weight 8.50oz, with tracking #** from Winston-Salem, North Carolina. Expected delivery was 5/2/13. At 9:00am on 5/2/13, I asked my sister to track the package via her smart phone because my mother was concerned if it would arrive before she leaves for therapy. She wanted to show them the pictures from the St. Lucia wedding of her proud grandson, the doctor, and her new granddaughter, the doctor, along with all the other celebrities, including football players. My sister reported that the tracking stated the package had arrived in Philadelphia on Wednesday at 11:38am and was expected to be delivered to my mother on Thursday 5/2/13, and that was the same information as to delivery date that I had. By 5:00pm or sometime thereafter, when the UPS man was in my mother's block and she did not receive her package, she immediately telephoned me again.

Last August 20-22, 2012, I shipped about 18 boxes of books from Utah to a new apartment in Albuquerque, New Mexico. In spite of all of them being taped and labeled the same way in permanent black ink on the lid of the boxes with easy-to-read block lettering, three of the boxes did not make it. I received one lid of the three boxes and was told to wait about 2-3 weeks before filling out a search form. I did so, including as many of the book titles and color copies of as many of the books and especially my high school yearbooks which I printed from off the internet. I was told to wait 90 days. So I waited. I did not receive anything back. I thought, "Well, Christmas is approaching. Maybe they are backlogged."

We all have the exact same experiences. The USPS continues to complain about losing money. They need to hire an outside consultant to fix what is wrong. Third party shippers (FedEx, UPS, and DHL) would never tolerate the incompetence that you see at the USPS. Don’t get me wrong. There are some very qualified, helpful and talented USPS workers, but it’s less than 50%. What business operates with 50% deadwood? Just walk into 10 post offices; you'll be served by a disgruntled and indifferent postal worker 50% of the time. I'm done using them for shipping purposes. They remind me of the kid in elementary school who would spend more time making excuses for what he couldn't do rather than do it.

My mail was forwarded to my parent's house. Then I placed a change of address about three months later. My father and I have the same name except I am a junior and he is a senior. After two times of talking with someone at the post office about this matter, my father's mail is being returned to sender and I get some of his mail with my address on it now. I am not even sure if I get all of my mail. Needless to say, my father is now not getting bills he needs to pay and it now may be affecting his credit.

I mailed an Express Mail pkg on May 9, 2013 and I was told it would be delivered on May 10, 2013, but it wasn't delivered until May 11, 2013. On 5/10 when my pkg didn’t arrive, I called the USPS 800 # and they could only pull up the same information as I could online with the tracking #, but he told me I was due a refund since it wasn't delivered as promised. Today 5/13/13 I told my receipt in to my local post office to get a refund and was told NO because the pkg wasn’t mailed before 3pm, but at the time I mailed it and asked the second time I was told it would be delivered the NEXT day. Since it was late, the shipment was worthless because it got to its destination the day after the recipient needed it. I am not happy with USPS at all and will never pay a high price with them again for overnight delivery. I’m not worried about getting my money back. I just needed the package to be delivered the next day as promised at the time I dropped it off at the post office.

My samples didn't arrive. My magazines are sticky with handprints and have been read. Samples are missing from the magazines. The sealed plastic is opened and anything sent with the magazines is gone. I have now started receiving magazines two months late with the label restuck and falling off. I received sample packages that are put back together and the free coupons and some of the samples themselves are missing. Everyone I talk to blame it on the central mail facility or some other post office. Please help. I do not know what to do. Twice in the last two months, I have received someone else's mail.

I filed online for a vacation hold for PO Box ** San Diego, CA 92169. I have been out of state since. I renewed the hold in May, 2013 from a hospital. I called today to inform post office I would be unable to pick up mail until after 6/1/13. I called the 800 postmaster office. The agent was unable to access any information pertaining to my PO Box. I have had multiple incidents of mail theft in the past year, which I reported. I have had lock box delivery mail of important legal papers stolen, as well as my PO Box mail. Now I cannot get help for holding my mail outside my box and cannot return for pick up. If I am missing mail when I arrive for pick up in June, please pull up this complaint.

I have mail missing from my attorney who has sent it twice over the past couple of weeks, April 15 - May 5. This has been an ongoing issue with this post office, either not receiving items on time or not at all. The USPS had better clean up their act. I am writing to the local senator and contacting the American Postal Workers 'Union. This is unacceptable as I was a previous employee of the USPS.

Carrier arrived. I was outside watching because I was talking to a friend. She delivered to one building and left. She didn't complete delivery through the complex. Is that legal?!

My two roommates and I have not received mail for a week and we filled out a case investigation report. My advice if you don't get any mail including junk mail in two days, call or go to your nearest USPS branch. I've had mail stolen before too, but luckily, I complained enough that my item was returned in an opened package. When filling out forms, don't be specific, be general like used clothes and shoes. You don't have to list iPhone 5 - say a book or something else. Register it too so that there is a tracking number but when shipping expensive things, it's best to go via FedEx. I've never had any negative issues with them.

I ordered a pair of shoes from Neiman Marcus online. The shoes did not fit so I decided to return them. There was a USPS return shipping label enclosed with the package. I dropped off the package to the USPS station on Atlantic Avenue in Brooklyn, NY 11217 on Monday. April 15, 2013. A package was returned on May 8, 2013 by FedEx with a letter from Neiman Marcus stating that the merchandise did not match the original item purchased. Inside of the box was a pair of jeans. I do not know how the item shipped was switched from shoes to jeans, but I know that is not what I sent.

At my big apartment complex, no mail was delivered at all today for anybody. It's not a holiday. What gives, Springfield, Missouri?

I have consistently had problems with packages being delivered to my condo within the last year. Just this year alone (2013), I have had the same issue three times. I ordered a package that is shipped USPS and the tracking will say delivered on whatever date/time, but I have not received the package. I then have to call the customer service phone number and create a case, which they then refer to what they call research. Luckily, both times, the packages have been found. I would like to know why the tracking says delivered when in fact, the package has not. Is it a system malfunction or incompetent employees?

The mailman signed HIS name to my delivery confirmation, insured: I am writing this letter and it will be mailed to my local post office, the Postmaster General for the United States, eBay, PayPal, Consumer Affairs, my Senator, my Congressman, the Mayor and any other entity until this is straightened out and I receive a satisfactory explanation for what has happened to me. I am out $1,011 ($999 for a purchase and $12 shipping).

I also thought I was changing my address with the USPS for $1.00 (how they verify it's you) and was charged the $29.95. I was surprised when I called at 10:15 PST and got someone right away. She explained what their services were and I wondered why anyone would pay $29.95 to have them do the work for you instead of next to free with the USPS. She did offer right away to give me a refund, which I accepted. She even sent me a receipt via email. They have several complaints on the BBB website too. I am just glad that I noticed it on my credit card and was able to get the refund right away.

These sorry ** sob. They do not give a hoot here in Houston, Texas either. How in the hell you get a notice saying package delivered, but the package was not even brought to my door? I want to know. Something pure **. I can't tolerate their unconcern - always a claim number and someone will call you the next day. They have to be the carrier for my orders, damn it. I will find it in the store. UPS man, thumbs up! They do it well. Love 'em.

I submitted a change of address to the USPS. After changing it back, I spoke with the manager at the Trussville location who cancelled all the previous mail forwards. After this date, my mail was still being forwarded in error from the post office. I contacted consumer affairs and they assured me that everything was taken care of and I would receive my mail. My mail was still being forwarded. I then went to the post office on 2 separate occasions and contacted them numerous times regarding this issue. No one was helpful at all.

My family moved from MO to OK in March 2013. I have submitted numerous change of address forms to not only my local post office but tried the online & 1-800 system. The postal service has made one excuse after another for not forwarding my mail. First they insisted that my previous address was a business address (which is not true. It's a single family residence) and they could not forward my mail. Now they are saying the signature on the change of address form is not legible! In the meantime we are not getting our mail forwarded!! This is crazy. I have even contacted James **, Manager of Address Management, & he is the one coming up with all of these roadblocks! Any suggestions?

Family has recently experienced mail returned with yellow sticker "address unknown" and recipient has had address for several years or the recipient was a credit card or utility company (resulting in credit issues). I paid for 2 extra services - Certified and finally $19.95 for Express Mail that contained a formal complaint form to the Postmaster General in DC - you guessed it - both "LOST". I will continue to follow up on this.

I have complained online (2 or 3x), to Consumer Affairs, in person at the post office on Catalina Ave. Nothing ever changes. The mail person simply will not deliver packages that will not fit in the mail box to the space no. indicated. Over and over and over, this continues to happen; they leave these on someone's fence in the back yard, or on top of the common area where anyone can take them They simply have refused to drop at door/porch. I never got a reply about the 2 packages I never got. I think it is disgraceful. I want a personal reply.

While postage is relatively inexpensive, doing business has cost us far too much. Our business gets checks mailed to us and we mail out a lot of checks as well. It appears to be getting worse but either we don't get our checks or the people we pay don't get theirs. The response from the post office is indifferent. I'm sure it's going somewhere as we get other people’s mail as well and this is to a PO Box. Every time a check to us is lost, we have the reissuer send us a new check less cancellation fee. That's coming out of our pocket! They need to either straighten up or ship out. No pun intended.

I was left a notice to pick up a package at USPS because I wasn't home. 3 days later, they still can't find my package. They are telling me that it may be on truck and that they have to see what the driver has to say. The manager, an employee and myself have become nasty to each other and because of the attitude, I will never get the package because I do believe that they are lying about the whereabouts of my package which in fact is expensive regardless of price value I paid for delivery. Shame on USPS to not deliver or help.

I have a friend who is in need of a computer. Since I'm a computer technician, I always have some computers and parts lying around. So I took an old but great tablet laptop computer and improved the hardware for it. Its resale value is about $500 - $600. I then informed my friend I would be sending him it, and he was very grateful and excited.

Those working for USPS are making around $20 an hour. So for me to constantly deal with horrible customer service while visiting USPS to ship or make a purchase really pisses me off.

I purchased a tablet on eBay and the seller shipped it from China. Tracking information disclosed that the tablet was delivered on April 12, 2013. I checked my mailbox on April 12, and there were no packages containing the tablet. I spoke with my mail carrier the next day and she remembered delivering several packages to an unknown male who was standing in front of my two-story home near my mailbox. My mailbox is located on the sidewalk, fronting my home. The unknown male accepted the packages and told the mail carrier he was going to deliver them to me. I waited all afternoon, into the night, waiting for my mail delivery. No one came and I found only an empty mailbox.

For as long as I've been receiving mail and packages, I never had any major problems with either UPS or Fedex. Unfortunately, some items I buy or receive are shipped via USPS. And that to me is a problem. I've had several cases where things should be delivered but never were and I had to take matters into my own hands. One particular case was some grumpy worker not delivering a package, leaving a pick up note, all the while I'm in the house waiting for a knock or doorbell. For me to actually get my package in this case, I had to stand watch at my window and wait for this moron to deliver mail. He did his daily routine but without any package. I immediately confronted him and he says he does not have a package. I did not say or do anything but went into my house just to calm myself. After a few minutes, he comes back and says he has it. That just goes to show you this idiot refuses to do his job. I filed a complaint and that was the end of that.

I received TransUnion but not Experian or Equifax. I should have received them a month ago. Who did Springfield post office give my private information to?!

I ordered services through a well-known and reputable company in Wisconsin. They only ship USPS, and so I figured I would pay for Priority Shipping which on the USPS website states 2- to 3-day delivery. The USPS tracking notes the package was accepted in the Madison, WI sorting facility on the 24th, and as of today, 29 April ‘13, I still have not received said package. I have read some of the other reviews on this site and now I don't feel so bad. Some individuals here have been waiting weeks for a delivery that is nowhere to be found. I can only imagine the level of frustration when upon calling the only place that is supposed to know where your package is, you are met with a runaround.

On April 9, I sent a package through USPS Express International Mail, 3-5 business days. Today is April 27 and nobody knows where the package is! The last update about the package was on April 10, in Miami in some sorting facility. I called two days ago again and they told me to call in 8 days. What are these 8 days going to do?! It's going to be a month since I sent a package! I paid $104 for shipping and my package was worth $300! USPS sucks! I would rather pay more and use UPS next time! This company is going to lose customers!

I mailed an iPhone through the USPS to an eBay customer via Express Mail. It showed delivery to be on 4/17/13. On that day, the package left a sorting facility 5 miles from the recipient's house and then never received another scan. One week later, after fighting over the phone with the processing center and the final postal facility which would receive it for 2 hours, I got the last post office to do a search for the package. A day later, the associate told me that it was not in the processing center or his facility and that I needed to call the postmaster.

On 04/09/13 I sent a certified letter with return receipt (label #**). On 04/16/13 I sent a letter with a return receipt (label #**). I still did not receive any return receipt. I submitted a complaint with a case confirmation #** on 04/22/13. Still no response. No wonder people prefer internet, FedEx and UPS.

Client sent me a document via overnight delivery on March 19th to be delivered by March 20th with tracking number **. Though I was at the address waiting for someone to deliver the package, it never arrived. Upon tracking the package, the USPS website stated that delivery was attempted and notice was left. There was no notice left. However, I scheduled redelivery via the website and received a confirmation number that it would be redelivered on 4/23/13, confirmation number **. The package did not arrive on 4/23/13 so I called the USPS on 4/24 to be told that it takes two business days for it to be delivered.

I am an eBay seller. I ship and receive my supplies through USPS. For the past several months, I have been getting complaints from my customers about getting damaged items. I wrap them three times in bubble wrap and then inside a bubble mailer and write fragile on the envelope. They are still arriving with cracked lids or leaking items (shampoo). I also get my supplies through USPS. I have had several boxes that were priority mail arrive with big holes in the side that are taped over and when I open them, I usually find at least an item or two missing? What can be done? Do they do this so you will buy insurance?

Tracking number ** was not delivered on time and it then was not delivered at all. We are a dental office at **, Chevy Chase, MD. 20815. The mail came from Easton, MD. It was mailed on Sat., April 20th, for guaranteed delivery Monday, April 22nd, at 3:00 pm. It was not sorted until Tuesday, April 22 and was put on the street for delivery that day and we were notified it was undeliverable at 11:16 on April 23. Six workers were at the delivery address that day from 8 am until 7 pm. The address was clearly noted on the label; our phone number was included in case of problems and it was marked undeliverable.

I sent a USPS Express envelope (Saturday) for next day (Monday) arrival. It did not arrive on Monday. On Tuesday, it arrived at the customer location with water damage. To replace the contents and then re-send it FedEx, cost our company about $200 which of course USPS won't pay. I can't even obtain the promised refund for failure to deliver online or by telephone. Now I must decide if the principle is worth showing up in person at the post office (additional labor cost and vehicle cost) to get a refund. Never again. They will only fool me once.

I mailed a priority box full of fishing lures. They never reached their destination. When I called to inquire on the people at the consumer affairs office, Kathy told me that there is nothing that the post office can do for me. I am shocked by that response. She told me that the undelivered mail goes to a recovery center. In so many words, if they feel like locating it, they do. And if not, they don't. So I am out about $175.00 in fishing supplies because the postal service employees are a bunch of thieves.

I sent on Ebay a 2-way radio with USPS. They lost the package and I lost $142 .They have to insure their service and refund to customer the money. I didn't insure but USPS lost it!

On April 11, 2013, a package was shipped out to my residence from amazon.com with an estimated delivery date of April 16, 2013. On April 18, I decided to check the status of my order when realizing April 16 has come and gone with no package delivered as yet. On the USPS website it states the package was delivered on April 15, 2013; however, I never received said package. I contacted USPS and filed a complaint on April 18 and was told that I should receive a response by the close of the next business day. I never received a call regarding my lost package. As it stands, my case is still open and I’m still trying to figure out the whereabouts of my package.

I'm disabled and I am home most of the time. The mail carriers will not even ring the bell. When you go to the post office, you have to stand for one hour because there is only one teller. I don't know why it is so hard for them to ring bell. You have to pass the bells to get to the mail box to put pick up slip in.

We recently moved our store to **, Flushing, NY 11358 and have had problems requesting the carrier pick up on line. Due to the error, no service was available for this location. This location is on a busy street and according to the USPS driver, all other stores on the same street does not have any issue at all. It looks like we are the only store that cannot request carrier pick up and it is so frustrating and critical to our business. Please kindly check this issue and fix the problem at your earliest convenience.

I had a package from USPS that I couldn't pick up right away. They were supposed to hold it in the local post office for fifteen days. I went to the post office to pick it up within the fifteen days before they send packages back to where they were shipped from, and they couldn't find it and I never got the package. This was about a month ago. I then had another one sent to a different address, thinking it would be safer going through another post office. I again couldn't be there on the day it was delivered but really didn't think they would lose it again... but they did lose it. I never got that package either.

I was selling an expensive dress on eBay and mailed it via USPS "priority" mail on March 26th, 2013. As of today, 04/15/2013, it still hasn't arrived at its destination. Status since March 28th is "delivery status not updated"?! I have called the local post office; they said they would give me a call within 24 hours but they never did. I am really frustrated. Their malfunctioning cost me tens of dollars + shipping fee for a terrible service!

I received many packages throughout the week. Of all the couriers I used, I have the most trouble with USPS. They lose packages often (at least 1 out of every 6). When I call their customer service, most of the time, they cannot do anything and will give you a local number. Until I wrote down the correct numbers, this would lead me around in a loop of “who’s got my package and who can do something about it.” They have a section for the account holder to leave special instructions. I have a security door with a buzzer. It’s pretty simple and UPS, FedEx and DHL have no trouble ringing it; only USPS can’t figure out how to ring the buzzer, and so they keep the package.

I've been using USPS for some time now, daily, shipping about 20 pieces a day. I have for the past year been fighting with USPS over track and confirm, as well as numerous other issues. First class mail is given free delivery confirmation but for whatever reason, they don't really give you any. Is that why it's free? You pay, but the service is rarely rendered. Fifty percent of my packages or more never show delivered ever. As for priority, the packages do not get there any quicker in most cases. Express mail, guaranteed in 3-5 days, unless you have a problem, then it's 7-10, just ask. That must be the asterisk at the end of 3-5 days, so really USPS' only guarantee is that they'll take the money for services, but there's no real guarantee you'll ever get the service you paid for. I'm losing more mail this past year than ever before and now paying twice as much to mail it.

A family member sent me a package from Italy but it got lost. When I tracked it on the USPS website, I could see that the package arrived in San Francisco, where I live, more than a month ago. The USPS wanted the sender to open a case in Italy but since then, they haven't done anything to help me with my case. My package is lost.

I never had a problem with USPS until recently. I mailed two priority medium packages - one on 04/01/2013 and another on 04/05/2013. As of today, 04/11/2013, they still haven't arrived at their destinations. I am really worried about the first package that I mailed because its status hasn't changed since 04/02/2013. I wonder if it is stuck at the sorting facility or got lost. I have called 1-800 number and got a case number. They said they would give me a call within 24 hours, but they never did. I am really frustrated. I understand that they are going through budget cut and laying off people, but they shouldn't call it Priority Mail and charge more if they couldn't deliver. If I need to mail something fast again, I know I won't be using USPS Priority for sure - even if it means to pay more at other services. Hopefully, my package is not lost.

Tracking number ** and case number ** and same package complaint number ** - I just reported this item to you and asked for your help in preventing another missent problem, but I guess no one bothered to do anything - the same package from Shreveport office was mis-sent again. So much for pride and service when everyone has no job and then they wonder what happened. When you pay for services, you expect to get what you paid for. I would not recommend USPS to anyone. Problems never get fixed. Thank you very much.

I ship hundreds of packages a month for my business through USPS. I'm losing a lot of money and business because customers are blaming me for USPS' lack of service. When a Domestic Express Mail Overnight package takes five days to reach the recipient, there is a major problem. When a Domestic First Class package takes over four months to reach the recipient, there is a major problem. It's just bad business and totally inexcusable. They wonder why they are bankrupt! It's because customers are fleeing from them in droves and finding other much more reliable carriers to ship their items through. I am only one of thousands fleeing and fast to another carrier. My business just can't afford to ship through them anymore.

For over 1 year now, the local post office continues to send back to the sender my subscription magazine for Science of Mind Magazine. The magazine has the proper address label on the magazine. I have brought the magazine into the post office to show it to them. They say there is no reason it shouldn't be delivered. Some months they deliver it, some months they return it to the sender. The sender emails it back to me in an envelope and the post office delivers that. Both the post office and the sender say there is no reason it should not be delivered to me without an envelope. Please advise.

On two occasions, I have failed to receive packages from different senders. Both times (once last winter and once this week - 4-7-13), I scheduled multiple re-deliveries. Both times, I called the post office when the re-delivery was not made and was given a case number. Both times, I called repeatedly when the package was still not delivered. Staff was completely useless, several times hanging up on me or saying there was nothing they could do. They provided no routes to fix the problem with either the carrier or getting me my mail. In addition, they repeatedly leave mail in our clearly labeled mailbox which includes our names for different addresses and units. I have complained about this, to no avail. USPS complaint number ** references both the failure to deliver and misdelivery issues. I have two email confirmations for the most recent re-delivery I have yet to receive - ** (same number given in both emails dated 4-7-13 and 4-8-13).

I was mailed an "identity sensitive document" from New York, and somehow the mail was lost. I have been asking the careless and unprofessional managers in USPS office in Lewiston, Maine to help me, but they simply don't care. They are not able to locate the mail because they don't know what they are doing neither they provide a statement proving that I lost that document. Just a note that lost document could easily cost me over $10,000 to get another. I just need to recommend USPS if they need to provide any better service to get the right people who are willing to help customers. Please somebody tell me if there is a tracking number, how the hell they can lose it? I don't recommend that specific location for anybody who cares about his documents. They’re very unprofessional.

According to usps.com, my package, which is the package with the magazine I ordered online from Hong Kong, departed USPS Sort Facility in Opa-Locka, FL 33054 on March 22nd, 2013. However, this package departed from Hong Kong on February 12th, 2013. I received this package on April 8th, 2013, but the package was empty. I went to the post office in West Hollywood, and the manager gave me the phone number to call. However, no one picked up the call and no one replied to my message. I only need to know who handled my package and who took my magazine.

I sent a package through USPS First Class International Mail on 3/11/2013, and I was told that it would reach its destination India by 6-10 days. Today is 4/8/2013 and no update on the package. The recipient of the package has already gone twice to the Foreign Post Office and Customs Office in India, and they insisted that the package was never received by them. I called up USPS customer care and all they tell me is that the package might take up to 2 months. Why wasn't I made aware of this prior to my sending the package? I'm very disheartened and unhappy with USPS.

I have submitted 3 change-of-address forms since 2/12 and my mail is still not being forwarded. I have complained 3 times and have 3 confirmation numbers from complaints to the National Post Office Customer Service, but as of 4/6, I still had no mail forwarded. I have late charges applied to accounts that I forgot to notify and my cell phone had been turned off because they got my invoice back saying "Moved - No forwarding address." I am a senior citizen and this is unacceptable! I don't need an attorney; I just need someone to contact the Saddle Brook postmaster who assured me that he would personally see that I received my mail but that was Monday, 4/1, and I still haven't received mail sent to me at my old address by "me".

This package was supposed to come to my house by Friday, 4/5/13, and it has not arrived due to the incompetence of workers at the post office. My package is somewhere in Brookfield, CT instead of Bridgeport, CT. I ordered this from eBay as I always do and never had any problems with getting my packages at this address until or having a mix-up with it being sent to the wrong place until now. I want to know what is going to happen to my package. I have never, in a million years, have known to order something as I normally do from a site and the post office screw it up and send it to the wrong place.

I was expecting a package yesterday that I knew would probably be too big to fit in my mailbox. My mail carrier came by about 2:15pm, but since it was lightly raining, he didn't get out of his truck. Late yesterday afternoon, I got on the USPS website to track the package, and it said it had been delivered at 4:20pm. Now, I'm wondering how could a package be delivered at 4:20 when the carrier came by at 2:15. I forgot to mention somebody was home all day yesterday. So today, I met our carrier when he came to deliver our mail and went out to talk to him. He said he didn't deliver a package yesterday and checked his truck for any for me, but couldn't find any. I told him about the tracking info and he said somebody's lying and that I should go to my local post office and see if the package is there. I went to my post office to explain the situation to them and the clerk went the back to check for package. When she came back out, she said she didn't find one for me and will call the carrier on his cell phone to find out what he has to say.

I ordered an item and it was mailed through USPS with signature confirmation. The package was delivered and signed for by someone who does not reside at my home and I do not know who this person is. I called the USPS and filed a complaint. I was given a case number of ** and they said they have a signature so the package was delivered. However, as I stated I do not have my package in which I paid for. Now my husband and I have made numerous of complaints about not receiving our mail and misdelivery of mail.

I sent the package to my friend in Renton, WA. But within a month, she did not receive my package. I had tracking numbers, but it was useless since the last update was a post like "cannot deliver because of the address." But I did not think the address was a mistake because I sent the gift for my friend too many times before. I started calling the customer service, the post office and even the consumer service. No one could tell me anything about it. They kept telling me somebody will contact me within 48 hours. But truthfully, my phone never had any calls from them. I am so disappointed about USPS' service and wondered what is the point of tracking number service at USPS. Would anyone please tell me what should I do? Should I forget completely about my loss and never ever trust USPS' service from now on?

I purchased an item from eBay that had tracking. It says the package was delivered on 4/1/2013, but that package was never received (tracking #**). The postal delivery man does not wear a uniform and looks like a homeless, unkempt man. I have missed other deliveries that my neighbor has returned from their mail box and even a package that he signed for, thinking it was his, and it was mine. He returned it to me. The mail delivery person is not the hired and official mailman. I have been not receiving mail and packages that were returned by neighbors. However, this time, my package is not received and not delivered to me.

I have not being receiving any mail to my new address, ** Brooklyn, NY 11201, for a month! We moved here on February 28, 2013 from our previous address, ** New York, NY, 10007. I have filled out Change of Address form online on February 25, 2013. For some reason, the apartment number was incorrect showing ** instead of **. I called customer service and they informed me in order to change the apartment number, I had to cancel my redirect and request a second one which I did on March 14, 2013.

I sent a letter on 2/19/2013 from Hoffman Estates, IL Post Office. The tracking no. is **. The letter has never been delivered. I called the Coppell, TX Sorting Office several times. They have never been any help to me.

I rented a mailbox from the USPS website. When I went to pick up my keys two weeks ago, there were no keys. I went back a couple of times and still no keys. I requested to speak to the manager Dave and I waited like 20-30 minutes for him to give me a simple reply that he is unable to help me. Supposedly, he is unable to help because I paid online. If there were no keys on the PO box, it's not his fault the computer assigned a PO box that is not ready. I requested my money and he said he can't help me either. It's very inconvenient for me every time I come from work to go to the post office and get on the line for 10-15 minutes to get my mail. I explained that to him, but he acted like that's not a big deal, like he didn't care.

I have finally received my package after 1 and a half months.

For a while now, the mail carrier has been delivering the mail without sorting it. He just puts everybody's mail into one mailbox. Sometimes he even delivers my neighbors’ mail into my mailbox. I end up having to sort the mail out for the carrier and doing "his" deliveries for him. This is not my responsibility. He gets paid to do his job correctly.

I sent a priority mail envelope on 3/15/13. I was told it could take up to five days. I have an open case with them, ca # **. I was told someone would call me but never received a call. I have called the USPS a few times and they can't help me. What can I do?

I am missing checks in the mail, which is being routed through the USPS branch in White Plains, NY located at 100 Fisher Avenue, 10606. I tried calling (919) 287-2501 and no one answers the phone. USPS customer service referred me to Consumer Affairs. I would like to know why this post office doesn't answer their phone and what happened to my mail.

I ordered an item online and it was sent out on Mar. 15, 2013. It was supposed to be delivered in 2-3 business days. After 10 days without delivery, I called in on the 1-800 line for some help. I was told a case was opened and I would receive a call back within 24 hours. This did not happen so I called back in. I was given a local number of 816-374-9186 to call Consumer Affairs, which failed to answer my call. I have been calling every hour on the hour to speak to someone and left a message each time. I have yet to receive a call back or someone to pick up the line.

I have not received my package. The details of its status arriving at USPS office area is enclosed with this letter. It was received at the USPS office on February 23, 2013 at 7:20AM and was out for delivery on the same day (February 23, 2013) at 8:03AM. I have not received this package until date and the status of package was also last updated as out for delivery on February 23, 2013. When I first called USPS customer service at 1800-275-8777 to inquire about my package on March 5, 2013, I was informed that since the status is not updated they cannot help me. They can only log a case with USPS customer affairs and they provided me with the case #** (logged on March 5, 2013). I was also informed that customer affairs will call me within 24 hours to resolve my issue, but I have not received any call from them to date.

Lost item case #**. No one has called me back.

I sent a book on 2-23-13. The tracking stopped two days later in Des Moines, Iowa and no further information is available. This was an eBay item. They kept telling me it can take time, only now, 3-27-13, to confess it is lost. It's impossible to get your item back and they don't even refund the shipping for what they've lost. So you mail an item, they get paid, they lose and sell your item and get paid again. Who else could get away with this?

I live in Decatur, IL 62522 and no one in my area received mail on Monday, 3/25/13. I didn't see any mail trucks in the area all day. I had a package that was due to be delivered on that day. This isn't the first time this has happened.

On 03/01, I mailed a package, standard post, to my grand kids in Atlanta GA, expected delivery was 03/07. As of 03/25, there is no package. The package made it to NJ and was tracked in and out of that plant but no one knows where it is now. My first phone ended with, "Let's give it a few more days and see what happens." I run a business that deals with local deliveries that have to be done in a timely manner. I wish I could say, "Let's give it a few more days and see what happens." I would be out of business or at least in bad shape with that response. Maybe this is what is happening to the postal system!

I had ordered a product from my vendor, which I had done several times in the past and had no problem. We do not get street delivery (I still have to pay for a box; I think this is crap). Anyway, it was delivered to the PO on 3/15/13. It had my street address on it and not my PO Box #. Once again, this never has been a problem. The workers at the PO have no idea what they did with the package. They didn't return it to sender; who knows what they did with it? I had to reorder this product which cost me an additional $300 plus a very upset customer.

Packages are being marked as exceptions or not being able to be delivered on specified dates in the system, when they actually made no attempt to deliver the package. This has happened multiple times now. The mail deliverer then comes back the next day and delivers at their convenience. The tracking system is therefore incorrect and the mail delivery is delayed due to laziness. I even previously went to speak with the supervisor and he confirmed this was what was happening. Obviously, nothing was done to rectify this situation as it occurred again today.

This is pathetic. I sent my invites on February 22 and put the stamps on and asked the lady at the window if I can hand stamp them so that they don't get ruined by the machine. She said she can't let me do it, and said she will do it herself. Over a month later, no one has received anything. I filed a complaint and no one has done anything. I am so sad. I don't know what to do. I put in so much time and hundreds of dollars, and to reprint the invites will cost me a fortune.

I shipped a package on 3/15 going from Chicago to South Elgin. The delivery date was 3/18. I tracked package and saw it was re-routed to Florida. I called USPS 800-275-8777 on 3/20 to figure out what was going on. An agent told me they would have to investigate and someone would get back to me by 3/21. On 3/22, I called and spent over 30 minutes (once again) trying to get to an agent. The agent said she was very sorry (the common phrase), didn't know where my package was or if the recipient in South Elgin would get it and said they would have to investigate. I explained they had been investigating and no one has returned my call.

I live in a new neighborhood in Eagle Springs and most of my neighbors get their mail from cluster boxes on their street. I am on Social Security and have to drive 12 miles a day to the local Humble P.O. to get my mail. I have been promised over and over that new cluster boxes are going to be installed. This has been going on since Dec. 2012. The last I was told that operations were scheduled to place cluster boxes within 10 working days yet today, at the P.O., I was told the boxes were wrong and they needed to order new ones. I normally would call my contact, Stephanie, at C.A. but I always am on approx. 25 min. before I can get through. This is getting totally ridiculous now and I need some action or I have no alternative but to pursue legal action.

I sell small items on eBay and use priority mail. I also have many repeat customers. I am forced to use USPS due to eBay's tracking system. I've had over 100 sales and record is kept of drop off time and delivery time. I always drop mail off before 11:30 am. This is the first pickup time. After reviewing my shipping log, I noticed that not one package was ever delivered in 2 days. 15 out of 100 packages were delivered in 3 days. The rest were 4, 5 and 6 days. So I sent two packages from Chicago to Alabama using First Class and Priority to measure the difference in time.

I've filed a 2-part complaint with the postal service, followed by over a 2-hour wait on the telephone trying to reach the USPS Consumer Industry Affairs office (unsuccessfully), and just now an e-mail to the USPS Regulatory Commission. I'm now angrily awaiting a response from anyone! My next step (if I don't receive a satisfactory answer to my complaint) is to contact my Congressman for assistance or instructions for my next step. When I originally filed my complaint, I was told that I'd hear back in no more than 48 hours. It's now been close to 2 weeks with no response.

USPS is horrible. I got the confusing intro message over and over at the Consumer Affairs number 303-853-6185, instead of actually queuing me up. USPS lost my insured package and now they make it virtually impossible to contact anyone. It was supposed to arrive in 3 days and it is still lost after 11 days. The number to first file a complaint is almost impossible to find without an extensive web search. It isn't printed on the label receipt or on the main USPS web page. I found it from another posting of a disgruntled customer. It is 800-275-8777 and you have to keep hitting 0 over and over again and ignore all the messages that will never get you to a human being. Dear USPS, I hate your stupid dysfunctional system.

Merchandise shipped on 3/7/13 has bounced between Teterboro and Kearny sort facilities four times since 3/9/13. It has sat at Kearny sort facility since 3/15/13. On 3/21/2013, it has not even come close to the town listed on the address. I spoke to about seven different people between customer service and Consumer Affairs and got no help. Last person who called me from consumer affairs (her extension is **) started off the call rudely, only got worse and hung up on me within 1 minute. I am willing to pick up the package anywhere if someone would just catch and hold it for me. Also, I tried to call supervisor (Bob) at Consumer Affairs. I left two voicemails since 3/19/2013 and have gotten no reply.

I mailed a piece of Priority Mail on 3/12/13. The cost of $5.60 included "Track & Confirm." As of today (3/21/13), usps.com still shows that the piece of mail departed USPS Sort Facility on 3/13 and nothing else! I sent them email using their website, inquiring the status on 3/18, and after 3 days, I still have not received any response. I will not use Priority Mail again.

Why is it that when I take a package into any PO that has already been printed with an online label, you are totally ignored and treated like scum? Where are you supposed to leave the package? I had one that I left on the counter and absolutely no tracking info or as to what happened to the package. So I took another package to a different PO and discreetly tried to set it alongside the clerk at the end of the counter. He yelled at me, "Put it over there." I was so shocked and humiliated, I walked out with the package. Simple solution: Mark an area with a sign that says "drop off Click-n-Ship here" in a secure area. The post offices are so out of date it is pitiful. Nothing but surly, tired government lackeys who have no business in the public eye. Very shameful.

So I ordered Astro A40, which cost me $250. I've been waiting all day, refreshing the USPS tracking page until right now. They said they delivered it at 2:45PM. Currently it's 7:45PM. They ended up delivering it to someone else, not me.

I ordered several items from eBay in Feb. and most of my items arrived. Five items have yet to be delivered, but on the USPS website, it lists all five of these items as delivered. These items being delivered is news to me, due to the fact that I have been home on every date and time these packages had been "delivered". The dates are as follows: Feb. 21 - 6:09 p.m., Feb. 21 - 4:00 p.m., Feb. 20 - 4:49 p.m., Feb. 22, 3:30 p.m., and March 4 - 6:10 p.m. I have been off work and on the Family Medical Leave Act in order to take care of a serious issue concerning my child. I know that I was home at these times because I had to be.

I attempted several times by contacting the USPS.com & local USPS branch in Kew Gardens, NY 11415 to find out what happened to my package. I am a small business owner in Atlantic City, NJ 08401. I sold an item for $550 through eBay and collected payment through PayPal. I shipped the package on 02-23-2013 but the package never got to its destination. I contacted the local postal office and they stated that they don't know what happened to the package and most likely they lost it. Since I didn't have any insurance, they will not cover me but I paid for signature confirmation for the package.

The package shows in tracking status as delivered but was not delivered to the addressee (me).

The post office has gone from losing one envelope every couple weeks to losing two per week. These people are a bunch of lazy, incompetent government moochers. Ever since they cut out Saturday delivery, it has become much worse. All stamps should come with a tracking number because these people need to be monitored like the incompetent morons they are. The reason the post office is losing money is because they are greedy, lazy and incompetent.

I complained to the office about carrier not coming to the door to deliver a signature package. I spoke to supervisor and asked for redelivery which did not happen. I had to go down and to pick up the package. Since then, I have received 1 signature confirmation package in my mailbox with no signature or scan done. Then yesterday, Monday the 18th, the mail carrier drove up over my walkway and on to my grass (mud season, thanks) and left a registered package that was supposed to be signed for and did not scan it at all. I guess I'm just wondering if now we don't actually get service that we pay for.

I shipped a package on 1/28/13. It was with delivery confirmation. We kept waiting for arrival. The package last stopped in PA. I got a "We Care" packet from USPS about 5 weeks later with portion of cardboard with my printed shipping label, stating damaged by mechanical processing. I shipped 59 Little Golden Books media mail, well taped, well packaged, books sealed in plastic wrap. It was an eBay auction for $86.00 plus $10.00 for shipping. I am out all the money for this and my books. How do they get away with this? I am very angry. On top of this in Late February, a very expensive doll head was broken, again well packaged. Luckily, I insured it. I hope they reimburse my buyer.

I was preparing my shipment when a clerk told me that I needed to buy tape for my package. A lady who was standing next to me had a roll of tape and gave me a piece to close my package after I asked for it. When I got to the window to ship my package, the clerk asked me if I need to pay for the tape. I answered no but she still billed me for it. I refused to pay the tape that I had not purchased and she insinuated that I had stolen it and had to pay for it.

I mailed a package via priority mail from the counter of a local Post Office to the US postal Inspection Office in Chicago on February 1, 2013. I was given a tracking number. Six weeks later, the online Track and Confirm shows the package still out for delivery. No one at the post office or the destination office has any additional information. Before mailing, I considered using UPS or FedEx, but given that the package was being mailed internally from a post office to a division of the postal service, I thought the USPS could handle it. I will use UPS or FedEx next time.

I have tried to track this package and can never find a real person to capture this and send me the remains. I learned from a post office inquiry that the parcel has been damaged, but neither the sender nor me (the addressee) has any idea how badly damaged it is or where the contents might now be.

I live in a mobile home park, where each section has what I like to call "community mailboxes", a block of mailboxes, at the end of the street we currently reside on. Each mailbox has the residence address taped to the door. It shouldn't be an issue, correct? Well let's see. My two children and I have lived at this address for the last 6 years and not once have we had the issues we've been experiencing since January of this year. For some reason, the mail carrier seems to be under the impression that no one lives here and has been sending all of our mail back. I was only aware of this fact when one of my daughter's teachers called me in mid-January to ask me if we've moved. I told her, "No, we have not," and that was when she informed me that all the school-related mail they'd been trying to send me had been returned as undeliverable with no forwarding address.

I shipped a package on 2/19. On 2/22, the company emails me that their address had changed effective 2/20, the day after I shipped my new computer for service! I was told it would be okay because the post office would forward it to their new address. Well, that did not happen. I assumed they would send my package back to me. Nope! It is now considered "dead mail" and is floating around in the Recovery Center in GA.

I no longer wonder why the USPS is broke and headed for extinction. I have a package that's stuck in a processing plant and no one can give me a satisfactory answer as to why. I went to two different post offices and the second one obviously hasn't been updated since it opened in the early 1960's. After not being able to answer my question about why my package is stuck in a processing plant, the supervisor came out and was like, "I don't know. You have to call Consumer Affairs." Guess what, nobody answered the two numbers she gave me and the other was just a voicemail system that told me what I already know, my package is stuck in a processing plant. And there's nobody there they can speak to. Yes, real efficient operation you're running there!

I sent a package at Christmas to NY express mail. I created postage label from home via the USPS website. My son dropped it off at the counter. The clerk said it needed $5.20 more in postage because of the weight. He paid it and left. The next day, it was returned to my home saying postage due. I took it back to P.O. and they said they could not help me, and I needed to pay $130 if I wanted to send it. I tried to explain what happened. I was told internet money and post office money never intermingles.

Since February, my mail has not been making it to my house. I had someone mail an invitation for a Christian Leadership brunch, but never to receive it. I ordered from Groupon.com and the package never made it. I had someone mail me 11 Pancreatic Cancer Awareness key chains to help raise awareness, and money for my team for the Pancreatic Cancer Awareness walk. Since I am a survivor, this has a value of $100. Not thinking that it wouldn't make it to the house, I did not have it insured. I went to the post office and talked with a clerk who was very nice and helpful. His name was Steve. I received the supervisor’s number. I called the supervisor, gave the information, and had a promise of a call back.

I mailed a package on 2/25/2013 with an estimated delivery date of 3/4/2013. The package arrived on the 4th, but the package was tampered with and most of the items shipped were missing. I filed a complaint but it was directed back to the originating post office. We were informed that nothing could be done about it. We contacted all of the processing facilities on the tracking sheet and none of them wanted to help us resolve this. I am sure that they could find the employees who are responsible, but it does not appear to be their practice to investigate theft within their own. I was also informed that insuring a package does not necessarily mean that you will be reimbursed for the insured amount. From now on, I will mail packages via UPS.

I am having issues with USPS where I send packages by Expressmail using Click n Ship but the package never leaves San Antonio. It took one whole week for the first package to leave San Antonio and it's almost 4 days now and the second package there's no update on it. With all these packages, I took them to the post office myself. I am preparing to sue USPS.

I run a small online business in the USA and ship all over the world. People do not want to pay $44.95 now for International Express Mail with tracking and insurance for a $40 item! It's bad enough they have to pay $16 for International First Class with no tracking and no insurance (what services do they pay for anyway?). Most of the time, we get lucky and the packages get delivered. Some of the time, they get "lost" and since the customer didn't want to pay the atrocious $44.95 rape fee, we get told there is "no way to track it". Come on, USA! Other countries don't have to pay this ridiculously high postage price and their packages go through all the time. Even using Registered Mail, the Republic of China doesn't pay anything like $44.95 for a less than 4-lb. package to the USA. The Chinese wouldn't stand for it!! Why do we? And the alternatives, UPS, FedEx, DHL are just as guilty of rape.

I receive some mail but most of my important mail, I never see. This has been happening for 6 months at least. For example, in the past couple of weeks, I haven't received my new driver's license and SSI has called me telling me that they keep sending mail and it gets returned along with all of our bills. I have called several times and nothing helps. The problem continues and my life seems upside down without my PO box working right.

The only business that will not accept a credit card with "See ID" on the back is the USPS. This completely irritates me. Joe Blow can walk in with my stolen credit card and technically not be asked for a second ID, and this will be just fine and dandy for the clerk. I not only present my credit card with "See ID" on it as well as my driver's license with the exact same name with photograph, and it will not be accepted. Are all postal clerks trained in handwriting analysis? My police department and several government sites suggest writing "See ID" on the back because, if anything, it is a deterrent for criminals to even try a personal transaction that would put them in a position of being asked for a second ID. This just makes no sense to me.

We sent a very important Priority Mail package from Wellington, Florida to Jamaica, New York on February 1, 2013. The package (with sensitive identity information enclosed) never reached its destination. We reported this to Amber at the local Jamaica Post Office on February 12, 2013. Amber said we would hear back within 7-10 days. They did not respond with any resolution. When we called the Jamaica Post Office again to follow up again, I spoke to an attendant named Karen. She gave us the Triboro Consumer Affairs office number to report the incident to. I have left several messages on the voicemail; however, no one is returning our phone calls. Please help.

In year 2012, this Stanton post office in CA lost 3 packages of my mails - school books, which I ordered from eBay and Amazon. I was very disappointed and frustrated that the mailman scanned it as "delivered", but these books never went into my mailbox, even though I was at home all day on those days, during which the mailman claimed that he delivered. I called and talked to their supervisor and filed claims three times to this Stanton post office, but nothing’s happening. Thus, they lost three packages of my mails last year (2012). I did call and talk to their supervisor, but nothing has been improved.

I had ordered something from eBay and had been tracking my item to see when it was to be delivered. According to my post office, my item was hand-delivered to my home on Valentine's Day to my teenage daughter. Problem here is, I don't have a teenage daughter! I was told that my mail carrier sort of remembers my daughter taking the package. They said I can try going on the internet to look for lost mail. This issue was never resolved.

So, can we report our United States Postal Service to the Better Business Bureau or what? My gosh! I too have suffered the idiocracy of USPS. What a joke this crappy service is that our tax money goes to. My family and I were previously living with some friends. When we moved, I went online and shelled out $1 a piece to change the address for my husband, my child and myself. This is the first (and only) time I ever did so online. Usually, we save the $3 and mail the change of address card in. We have never had a problem with this route. However, we paid the money and changed our address online hoping this would expedite things a couple of days. Boy, were we wrong! I changed our addresses on Feb. 1, 2013 and received emailed confirmations for each of us.

On January 18, 2013, I mailed my daughter a package with a delivery confirmation. On January 22nd, the track and confirm said it had been delivered as it was supposed to. On the 26th, I find out my daughter never received it. On January 28th, she went into the post office at 8:30am to be told it was on the wrong truck route and when they find it, they would contact her. To our amazement, at 11:07 am, it was scanned undeliverable and she never received a call. What are the odds here? Something seems awfully fishy here but we figure or hope it's being returned at this point. Several days have passed and there aren’t any other scans on the package, so I started calling the Amarillo post office where it's at or was, whichever, to get an answer or a fax tone and/or at least a message machine saying it was the postmaster and to leave a message.

On Dec. 13, 2012, I sent a cell phone back to T-Mobile by USPS with a tracking number. Two weeks later, the package was not delivered. I called the post office in Castleton (317-464-6850) where I mailed it, and they couldn't tell me what happened to it. I then called the post office where it was going (817-684-0117) and they said it was destroyed and I needed to call the post office I mailed it from to start a claim. I called back and they said they couldn't because they saw no indication it was destroyed.

Our mail lady does not get our mail to us. Sometimes, it's later than 5 pm and our office closes at 4:30, just as yours does. I have made numerous complaints and calls with nothing ever returned which I find unacceptable especially knowing my requests have been heard because just yesterday our mail lady confirmed she heard of my complaints and responded to me with, "There's nothing to be done about it." Today, it is now 4:04, still there is no mail. We have an office to run and if my next door neighbor is getting their mail (also a business) and the neighbor directly across the street is getting their mail, then I see no good reason that our mail cannot be delivered at the same time. I leave and return for lunch every day between the hours of 11 am and 1 pm and see our mail lady delivering to residential homes on the next block every day. This makes no sense to me.

On January 12, 2013, I mailed a birthday package to our daughter in Italy. It was returned to us on February 21 (from Italy) with a notation that the address was insufficient. We have used this mailing address for 30 years with no problems (and her address has not changed). I asked our local post office what recourse I had inasmuch as I had spent $44.50 to mail the package. They advised to call Seattle Consumer Affairs at 1-253-214-1800, which I did. I was on hold for one hour before giving up! Rather than hold up the gift any longer, I opened the package and sent a portion of it, costing $20.45. The postal rates to Italy are exorbitant - to pay twice for one package is beyond my means! I don't know if there is any recourse, but it is very frustrating!

I moved to this location in Feb. of 2012 and in June of 2012, I got a dog. I learned very quickly that my dog is not a fan of my mailman when he barked and tried to go through a window screen to get to him. That day, the mail carrier yelled at me and used obscenities; I let that go because it was my fault. I am home everyday as I am a stay-at-home mom. I take plenty of precautions to prevent my dog from knowing when the mailman is here. I close all the blinds in my house and I put him in a room when the mailman is on my street.

I ordered a pair of sneakers that cost $340 which were to be delivered via USPS. When I checked the status, it said delivered and that it was signed by a name I did not know. It was delivered to another building in my complex. When I went to the address that supposedly signed for my package, I recognized the woman from my neighborhood. She told me she had received a package for her that day but not my package. When I called USPS to report this, they said they opened an investigation. It has been almost two months and I have still not heard anything from USPS. I called today and still was unable to get a clear answer. One supervisor told me I can't be refunded unless the package was insured, which it was not. I do not know what to do anymore. Please help!

I have an EMS package from overseas showing on the USPS tracking site as passing through customs and sent out for delivery fifteen days ago. My town is three hours away from where the package cleared in San Francisco. So why would an express package take fifteen days to get here from there? Nobody is responding to me by email and my local post office just said they did not have the package and in fact were rather abrupt with me and heaved a loud sigh in my ear. Am I supposed to assume this two hundred dollar item was lost or stolen or what?

Accounting Services, PO Box 80141, St. Louis, MO 63180-0141 - I am writing to request an appeal on USPS label number **, which was lost by the USPS. How can the USPS deny my fully insured with signature required tracking services reimbursement claim if the USPS can't locate my package and they have a record that they never delivered it and never returned it to me? I have spoken to the addressee and not only did the USPS not try to deliver it to the recipient's registered home address, but even if no one had been there to receive the package, the USPS still nonetheless has irrefutable record evidence (beyond any questionable doubt) generated by themselves that the package is undelivered and must still be in the possession of the US Postal Service, lost or stolen.

I sent 2 packages via registered mail. The first one was to France on 1-4-13 - the tracking states "in transit". The second one was to Japan on 1-15-13 - the tracking states "Accepted at Post Office" but it was never scanned again. USPS has no idea where these packages are, yet 3 different post offices tell me, "Registered is the safest way to send anything". I have filed official inquiries on both packages and have had no further information from USPS. I asked one employee why I had to pay extra for registered mail if it can't be tracked, and was told, "I don't know why you paid the extra money. Once it leaves the U.S. we can't track it." Terrible customer service so far.

My mail will not be delivered because the walkway has ice or water on it. I have contacted the postmaster and the result was, it is the discretion of the delivery person to deem whether it is safe to walk over and deliver the mail. But the person will go over it and leave a note on the door stating that they we unable to deliver due to the icy walkway. Since when is it not "rain, sleet, or snow, the mail must go through"? What a crock of **. Now it's "if they feel like it".

On 1/25/13, I completed a Temporary Change of Address form at my local post office with a forwarding date to begin on 1/31/13, after which the gentleman employee told me that I should expect receiving my (forwarded) mail with four to five business days. On or about 2/4/13, I received notice at my forwarded address that my request had been received and that I should be in receipt of my mail shortly. After two weeks went by and I still had not received any of my forwarded mail, I decided to call the number provided on my notice which said to call if no mail is received after ten days of the start date. On 2/14/13, I called the number and the woman on the phone said to wait another few days before registering a complaint because the delay was probably due to the bad weather conditions the northeast had just experienced.

For the last several months (it seems since it was announced that Saturday service may be cancelled), crucial mail, such as bills, is not being delivered to our house. This is causing late payment and may affect our credit rating. We have never had this problem before. It appears mail is being returned for the slightest problem (i.e. the address is 15E; if the sender adds a space, 15 E, it is not delivered).

On February 1, 2013, a merchant shipped me a package via first class mail (Tracking Number **), and it was received in Bozeman, MT 89718 on February 7, 2013 at 5:42pm. That was the last time the package was recorded or tracked. On February 15, 2013 at 9:38am, I called USPS and created (opened) a case file (**).

I received a package and the contents were damaged. I called the post office and filed a claim (file number **) and was told that they would follow up with a phone call within 48 hours. They never called. I contacted them again and they told me to contact Consumer Affairs.

I have been waiting for two expensive packages, where unfortunately has to be delivered through USPS. I've been waiting for almost a week and the tracking isn't updated. I've called 4 days straight and no one knows where my packages are. They give me a case number two days straight saying someone will call me about my case and I never received a call. Where are my packages?!

I mailed out a CD to a customer, put the CD into a protective plastic case and then put it into a bubble envelope. My customer received her CD and said that it had been cracked in half. What the heck! They must have stomped on the poor thing! I don't understand what more I could have done to prevent this problem. When I went into the post office this morning to ask what I should be doing to make sure this doesn't happen again, she just said, "Well, you do know that your item has to withstand 70 pounds of impact. If that isn't possible, then I guess your package is just in the wrong place at the wrong time." Well, I guess so! Maybe I won't be sending my items with the USPS! What a waste of my time and money! And I have to resend out another bubble mailer, CD and CD case and hope that it arrived to my client. What a joke!

I mailed a letter in a business-sized envelope yesterday from Bellflower, CA to Wisconsin. Today, I received the letter in my mailbox in Whittier, CA. The letter was returned to the return address with no postage due or any notation made on the envelope. I just can't figure out why. No wonder our post office is failing us! I wasted a stamp on this!

I mailed a package through the USPS and the tracking # shows Acceptance but it never left the branch. I called multiple times and got the runaround. I opened a C.A. complaint and still no phone call after 48 hours. What a joke.

My package with tracking number ** was attempted to be delivered Saturday, 2/16/13. No notice was left as usual nor was it left with my neighbor Yogi, as requested each time. On Friday, 2/15/13, I went to the middle street station in Bridgeport, CT and explained that I would like my packages left with my neighbor in any event that I am not home to receive my packages, who I gave a specific name and location where he is every day. On Saturday the package was attempted but not given to the neighbor as requested, nor was a notice left and I am tired of having this problem all the time. So I scheduled a redelivery request on the website as I have been doing lately over the past few weeks and to no avail. The delivery was not made today as I requested online and this is the third time this has happened.

On 1/28/13, I sent a package to Valencia, CA 91355. The recipient received the package on or about 2/5/13. The track & confirm system still shows it as "to be delivered" on or about 2/4/13. I have called all the numbers given in the web pages and someone was to call me back. No one ever has. I need the USPS confirmed delivery date. My case # is **. Can you help? Thank you.

I have an ongoing problem with mail delivery at my address. I am getting all my bills and junk mail, but the Disability Determinations first denial for my son was not received along with anything that is coming from any medical institution including a bill from a gastroenterology office, which when I called them, they reported it as having been returned to them. I live in some apartments and I believe these key pieces of mail, which I must have to continue fighting for my son's rights, are being purposefully withheld by the local delivery person. I asked my mother and my son's father to send my son's mail at this address and I received both of those fine. I requested medical records from a hospital in another state to send me medical records, which they did in my name instead of my son and that was returned to them as well.

On January 25, 2013, I took a package to my local post office to send to my daughter. It had two homemade baby blankets, some family recipes, Chex Mix and Muddy Buddies that I had made for my grandchildren and bought tins to ship in, new baby monitor, shopping cart cover, baby sling, several pairs of baby shoes, a rolling pin, baby bottles, baby pacifiers, and the new Batman Returns movie. There may be more, I just can't remember. I was sending this package to Colorado, and I paid to track it. I flew to Colorado on February 1, 2013, and I thought that I and the package might get there at the same time. It hasn't arrived yet. It came to my daughters address on February 2, 2013.

I opened a PO Box online at 78234 location because I am moving to TX soon. I faxed and mailed the verification paperwork. I called this location numerous times but the phone number listed in the directory for this location constantly rings to a fax machine. I called customer service to verify the number and was told the number was correct. The rep then opened a case for the post office and said someone would contact me. So far, no one has contacted me. I had to cancel my online box rental.

I mailed my son, who is in England, a brand new iPhone 5 I had just received from Verizon. I went to the Templeton branch and sent it in the FedEx box it came to me in. She asked me to declare what was in the box. I was forced to write iPhone 5. She tapped it, closed & I handed her the paperwork in which she gave me a copy. I came home and texted my son via FB the tracking #. He tracked it to Goleta where it stopped tracking. He received the box; it was sent in torn on one side with the Verizon paperwork still inside. I have called Verizon, Apple. I drove to Templeton post office with no help. I called the Atascadero branch where they gave me several phone numbers. I have called Goleta & spoke w/ the Nixie clerk with nothing found. I have emailed the post office. I have left messages with no one offering to help me. It was stolen while in the post office's custody - I want something done asap! This is ridiculous! I can't even trust the post office.

For the past 4 years, I have been missing mail, bills, personal mails, etc. I have tried on numerous occasions to talk to the supervisor but have not resolved the issue. As a matter of fact, the supervisor told me to call the postal complaints number. I can give you a list of the case numbers and the people I spoke to in trying to resolve this issue.

I had purchased a gun online on Gunbroker.com which is an auction site to buy guns and gun related items. Shipment took place in Oklahoma City, Oklahoma with zip code 73102. I was given a tracking number of ** to track my package. It should have been delivered on Wednesday 2/6/2012, but it never showed up. I then began to call the USPS to see where it was because it was still showing that it was in Oklahoma City. They told me to file a claim if it doesn't show up on Saturday. Saturday came and went, and it never showed up. It's still saying it's in OKC. So I filled a claim Monday morning. Now, it's Tuesday, and the USPS is just giving me the runaround about it. I think since the USPS is a government agency and with interstate firearm transfer, they shouldn't go missing. Now there is one more gun on the street that is unaccounted for.

I sent a very high package to Russia and it was supposedly sent by December 25, 2012. The item is still at the same location it was on December 25, Jamaica, NY. It was in a white box first class mail. The item is about 5x5 and 3x5 and it weighs about 7.2 ounces. I've made a lot of calls about it and they keep telling me that they are resolving the problem, but the company never calls me back. I don't know what to do. Please help. It's a very delicate situation and it's worth a lot of money.

Last week, I placed an online order for a PO Box for 1 year at the ** San Jose, CA 95125-9998 post office. When I went to the post office to have it activated and get the key, I was told that the box would be in the group of boxes outside of the post office. I did not want a box outside and requested one inside. I was told because I ordered the box online, they could not change the box to one inside the post office. Because of this, I requested the order be cancelled and I would order a PO Box at another post office. I was told they could not cancel it or return my money but that I could go to the post office of my choice and request they make the change. I did as I was instructed.

On 12/24/2012, I sent an international package to Ukraine. I printed the label from eBay, which it is from US Postal Office (did not have a choice as UPS or FedEx). I called eBay and I was advised to choose the international option in order to be able to track my package (tracking #**). I dropped the package off to the Southampton branch located at 1050 Street Road Southampton, PA 18966 on December 24th, 2012. I asked the postal office representative if the label I printed from eBay is accurate and if I need anything else. She advised me that everything was good. On January 29th, 2012, I received an email that the person did not receive my package. I called US Postal Office to find out what is going on with my package since the person did not receive the package after more than one month after being sent by me.

I was supposed to receive an item on January 30th of 2013. I tracked the item down using the tracking number, ** and it said it was delivered to me Jan. 30, 2013. But I never received it. It was never given. I have called the 800, asked USPS number multiple times, and they gave me a case number and said they would call me in 1-2 business days. I never got any calls.

United States Post Service lost a package and they have been no help in finding it. They have not called me for 2 weeks after filing 2 different complaints. Can you please help? Thank you.

I mailed two cards with gift cards inside to my grandchildren with the same address at the same time on Jan. 23, 2013. One of my grandchildren got her card on 1/25, but the other card wasn't delivered until 2/7. Of course, I had already canceled the card that wasn't delivered.

One of my former neighbors is an employee of the local post office. He's always with beer in hand and would come over and harass me and I rebuffed his advances. Well, he got the mail carrier for our neighborhood to join him on his harassment and now my family and I get our mail tampered with. This mail carrier, who is "buds" I guess with my former neighbor, takes it upon himself to decide what he's going to return to sender or just not deliver at all. I've filed several complaints through the USPS website and the local post office. I haven't gotten any responses and the conduct has only gotten worst. I can't believe that USPS is allowing these two low-lives to use their taxpayer jobs to conduct harassment to the public. I also don't see how low-lives like these are entrusted with our mail, which often includes necessary and sensitive information on us. I don't know what to do. This is crazy. It's not like you can have FedEx or UPS take over here.

After a lot of digging on my own, found out the mail was still in the mailbox. Post office said the community was to have that mailbox blocked off so it was not to be used.

I have called/filed complaint three times with the Redondo Beach post office. I get many packages and the post person keep stepping over a backyard fence and leaving packages at a fence/gate belonging to three places instead of at the front door/porch of the space no. package is delivered to. The post office said they will talk to carrier, but evidently they were incapable of doing so because I got two more different deliveries since the formal complaint no. ** was filed on 2/2/13. I expect my packages to be delivered to my space no. on the package and not to a backyard common area or balanced on outside gate. There are no gates in front of home. I expect them there. I am now missing two packages from pet meds. I expect post office to replace the packages, one for $68 and one for $39.

I called in to report a damaged mail key on Monday, February 11, 2013, and was told that someone from my local USPS would contact me no later than Tuesday, February 12, 2013, by the end of the business day (5 pm). To date, I have not received a call back nor any additional information. I need to get my mail and I'm unable to since my mailbox will not open since the key broke. This is unacceptable. I want a call from someone immediately regarding this.

I was supposed to receive a package from FedEx SmartPost/USPS last week. The tracking number showed that a notice was left on the expected delivery date, but that information was false because somebody was home all day waiting to receive the item, but no mail carrier buzzed the door and there were no notices anywhere. My building has a security camera that shows when the mail person enters the building so that's how I know that nobody attempted to deliver my item, plus the buzzer to get into my apt building is loud, so there's no way we can miss a delivery attempt. This is not the first time that I've had this problem with USPS, as there were many other instances in the past when postal workers falsely claimed a delivery attempt to my address. Perhaps they're too lazy to come upstairs since I live on the top floor.

I have two items I purchased from two different places. The last place that shows on the tracking number for both is Warrendale, PA sorting facility. I could not understand why they weren't moving. Days turned into weeks. I tried to get help through USPS and they told me I needed to contact the senders. If I haven't received two packages, it makes you wonder how many people out there are not receiving theirs.

I run a small business and have used USPS almost exclusively for the past five years. The service has been very good - until recently. In the past two weeks, I have experienced four lost shipments, two outbound and two inbound. In the end, I expect these losses to exceed over $10,000. I cannot afford these kinds of hits to the bottom line or to my company's reputation. I spend between $1000-$2000 a month on shipping alone. So even though I am not a big customer, I will be looking to move my business to another provider as soon as possible.

I recently sold a few items on eBay, and because they partner with the USPS and the package was large, I shipped my package parcel post to the buyer. When the package arrived, two of the four items inside were broken. I contacted the USPS via their web site to complain and I was told I should have purchased insurance. Really?! Seriously!? I believe the act of forcing someone to pay money for protection is called extortion. The USPS should have done the job they were paid to do, and that was deliver the package to its destination safely, without running it over with the truck and the plane.

On Saturday, November 17, 2012, I sent a message on a postcard from an outdoors mailbox (about two blocks into downtown from the beach) in downtown Corpus Christi, TX to Dr. Kiara ** at the address of **. The postcard was stamped. Dr. ** never received the postcard after a little more than two months having passed. I used to work for USPS in Pine, Colorado. If the postcard was not picked up from downtown on Saturday, then it would have been sent out from Corpus Christi on Monday, November 19th, to its destination in Bailey, CO. I need to locate that postcard, as it has information for my doctor.

I'm an office assistant who normally has to deal with complaints about shipments with USPS, so I personally know how bad they are. A couple of weeks ago, I ordered a t-shirt from the Denver Broncos as an early Valentine's Day surprise gift for my boyfriend. On their site, it says the courier company that's it's going to ship with is FedEx, so I paid the FedEx Smart Post service, believing that the order will be shipped on time with no surprises.

Please, someone help me understand this. Explain it to me like I am a 4-year old. I recently shipped an item through the USPS. I recycled and reused a flat rate medium box. I went online to the USPS website to print postage using their calculated postage service entering my box dimension, weight, and destination. It gave me a postage fee. I paid, printed my label and dropped my package at the nearest office (Belding, MI) having to return one, because the office closes its window from 11am to 12 daily; but that’s another story for another day!

A package was mailed priority/insured for $500 at Saint Helens, OR 97051 Post Office on January 22, 2013. It was supposed to arrive at destination Oceanside, CA 92058 on Jan. 24, 2013. Online tracking system shows package departed USPS Sort facility in San Diego on January 24 and there it ends. Above was stated to USPS Customer Service on Jan. 28. USPS promised to call within next 24 hours to advise further yet neglected to do so. I called them again and the same promise was given which was also not followed through. Additionally, I went to local USPS where package was mailed in person. They also advised they would call a.m. today and did not.

I went to the Parkville, Maryland branch on Monday, 01/28/2013, to mail several packages. Usually, I just prepay for my items that I send out through eBay. Today, I had one item that I needed to send via Priority Mail. So when I went to the branch, I addressed the box and waited in line. When I got to the counter, the representative rang up my purchase. I pulled out my bank card to pay. The clerk asked if I was paying by credit or debit. I told her it was credit. At this time, she stated she needed to see my card. So I showed it to her with my Maryland State Driver’s License. The representative told me that since I did not sign my card, I had to pay by debit. She stated that it’s a new post office policy. I can't understand how the post office can push away revenue when they are in the red. The USPS is on the verge of being extinct and the taxpayers are paying your bills. So can someone please explain how you turn away a payment with 100% proof of identification?

I had shipped a parcel from Malaysia to my recipient in Lenox, MA on Dec. 20th, 2012. Based on USPS tracking records, my parcel was last processed at Springfield, MA on Dec. 30th, 2012. But till today, it still has not arrived to my recipient in Lenox even though Springfield is less than 1 hour away. I had called customer service who was not very helpful with an international customer. They said they cannot do anything and I cannot make an inquiry directly over the phone. I have emailed USPS twice with my inquiries regarding this assumed 'lost' parcel. I have yet to receive any response from USPS. The parcel was valued at USD800, and I was returning it to the recipient to get a refund. Now I am unsure of a refund, and the parcel has been 'stuck' in Springfield since Dec. 30th, 2012 as there are no further updates. I sincerely hope someone from USPS will be kind enough to look into this matter. Thank you.

My mail is being delivered to the wrong address on too many occasions. Of late, the mail person puts my mail and several other persons' mail in a neighbor's mailbox. I don't know this neighbor personally. They were nice enough to give me my mail. My home as well as my neighbor's home are single dwellings so it's not like our house looks like many people could live there. All of my personal information is being given to someone I don't know or want to have this sensitive material.

My daughter sent a Christmas package to me on December 21, 2012. It went to the Richmond, CA sorting facility and stayed there until it turned up in Greensboro, NC on January 17th, 2013. They sent it to the dead letter office in Atlanta. When the package went missing, I contacted our local post office and they were very helpful. They took the sender's address, contents, and recipient's address to the dead letter office in early January. I know they have sent an email at least 3 times to Atlanta. I emailed the USPS more than 5 times before I got a reply. It gave me a number and I called and they were no help. Because Greensboro posted the confirmation number, it is obviously intact. We have filed papers linking that confirmation number to two addresses and they cannot put the two together and get it delivered?

I am inquiring about an express mail package sent in December 2012, Tracking **. This was a Christmas gift sent by my daughter from PA to Denver. She addressed it incorrectly. Tracking comments indicated it was undeliverable on 12/22/12. This was a US Postal Service Express Mail Envelope and should have been returned to her already. I want to know why this has not occurred? It has now been over a month. I am told by the postal customer service it should have been returned within a few days. This is very poor service.

I have been receiving packages for years without P.O. Box #, just a physical address. Now in the last 2 weeks, have had 4 returned. I went in to purchase stamps; I was wanting a book of 20. I was told they didn't have change, to go to the bank and get change and they would sell me a book of stamps.

I sent it from the USPS office located in Babylon P.O., NY 11702 dated 12/18/2012, paid International to Mexico (Express), cost 44.15USD; insurance amount is 174.00USD. Now, today is January 24, 2013. The Post Office only said, "We opened a case, call back in 8 days if we do not call you first." They never call you. Yesterday, Wednesday Jan. 23, they said, "You do not have any case with us." "You have opened a case," I said, "I was opened a case on Saturday, Jan. 12." They told me, "We call you before 8 days." They never called me and there was no notice with my package. My family in Mexico was upset and USPS did not have any answer; they only said the package is in Mexico Customs from January 9. I paid Express for 10 days 44.15USD. I want to demand them for abuse, giving me bad moments and lost confidence with my family. This is the proof sent package Label # is ** and Custom Form # is **. I have the receipt. I hope to have a solution soon.

I shipped an envelope containing an inexpensive necklace via first class mail with delivery confirmation on 12/14/2012. It's 1/22/2013 and the package is still missing and tracking is stuck at 'Processed through USPS Facility' in Los Angeles on 12/19/2012. I filed a claim in late December. They gave me my CA # and told me someone would call. They never did. I finally got in contact with the CA office in my area and they said there's nothing they can do, because it shows up that the package went through a letter sorter instead of a package sorter and it probably got crushed. Why do they charge money for delivery confirmation if there is no confirmation on delivery? They can't even provide a refund for a service they failed to do and went even further and damaged my item. No wonder they're broke. They have the dumbest workers that can't even sort mail correctly, not to mention the horrible customer service on the phone by an Asian guy at the Glendale, CA USPS (tel. 818-549-9062).

I paid for a business P.O. Box and have visited twice to pick up the number or my keys, and they keep telling me that they will call me back. We have called every day and have been advised that every day they will call back, with no call being returned. Please help.

Make sure you read it all. First, note that this has been an ongoing problem for a few years now as well as problems such as post carrier speeding in a 10-mile zone in trailer park with kids around. When I reported this to the supervisor, he blew me off. My mail started going missing. I wasn't receiving my bills but companies said they were mailing them. I wasn't receiving my letters and packages from family, friends and businesses; yet, they all said they were sending stuff. My mom paid for a package to be signed by me, only the carrier gave it to my neighbor without my permission just because the neighbor said, "I'll take it so she doesn't have to go all the way to the post office." Though my neighbor was trying to do a good deed, no one should have touched or signed for my private packages as they could have been anyone and it was paid extra from their services to make sure it would not get in anyone else’s hands!

I arrived at Ardmore post office this morning at 9AM to get my son a passport. There were 3 different signs hanging, stating passports 9-4 everyday M-F. After waiting in line for 20 minutes, I was told too busy to do passport and come back at 10:30. I spoke to the director there and said sorry, they should have got me. From where? How come you don't know what's going on? Taxpayers' dollars at work again. Got to love it.

I submitted my Change of Address form online on December 22, 2012. The date my mail will be forwarded to my new address was January 1, 2013. It has been almost 4 weeks since I submitted, and I have not received any of my forward mails. All my mail and important packages that went to my old address between December 28th and today have all gone missing. I don't know what happened to them. They were important packages from outside the states that have already been sent out; I couldn't notify them any sooner right before I moved. When I moved to my new address, I informed most of my senders with my new address and I get their mails there.

My sister sent me a package from Los Angeles, CA. She said the box was so heavy she had to have her son go to the post office with her. I received the package within a few of the time expected but the box was torn to shreds. It had been retaped. She insured the box but is upset that I did not get certain things. Something needs to be done. I will continue on this matter until someone get results. I know items are missing because she asked me about what was in the box and it wasn't there. There were new items; I got nothing new. I want her reimbursed because it took her 5 years to get that box to me and she cannot afford this kind of action. I will continue to write until she gets reimbursed. There were at least items with more than $500 in value.

At least twice a month, the weekly New Yorker arrives in my box with the cover shredded and often half the pages ripped. It is the only magazine of many I receive that is so damaged. I've complained to our three-person Tybee Island, Georgia 31328 post office several times but it keeps on happening. They say that this happens in the zip coded bundle the magazines are shipped in. But there is no damage to the unopened bundle. I think they try to rip the New Yorker bundle open since there can't be more than two copies delivered to Tybee.

I sent three packages to Seattle, only two showed up. I contacted customer service, filed a complaint, received one formulaic letter claiming to look into finding the missing box and never heard back. I made several more inquiries, still they have never found my missing parcel.

We recently had a baby, so we were getting numerous boxes and gifts sent to us daily. My wife was home the day the package was "delivered" on 11/21 at 1:32PM. No package was delivered to my address. Normally, we have had okay service from USPS. No complaints, but this experience is totally unacceptable. As one other person wrote, they contacted them multiple times to get someone to handle their claim. Same here. I have contacted them at least 4 times about my package not being delivered. I was given incorrect information 2 of the 4 times I called. The person who answered passed the buck on the previous person I spoke to. They said they would call back in 24 hours and nothing.

On 17 January 13, when I retrieved my mail, one of my IRS 1099 forms was torn - with the return address removed and the rest of the envelope opened.

Since our regular mail carrier retired, we were assigned a new one and I don't think she has once made it through a whole week without missing. She's here a day, gone a month. This has been going on for five years. I have a home-based business and rely on the mail for my income payment for my work. With having a different mail carrier everyday, sometimes I don't get my mail. Sometimes I get other people's mail. Once I even got my neighbors' mail that she had put out for the carrier to pick up or the carrier picked it up and put it in my box.

I bought some things online. The USPS website says that it was delivered but I didn't receive them. I called the post office and they gave me a case number and told me to call Consumer Affairs at (415) 550-5005 and give them this in order to escalate this problem. I've tried several times to contact Consumer Affairs at this number and I always get an answering machine. I leave my name and number and don't get a call back. This is why I'm trying to take care of it online.

Our fine USPS was 0/2 this holiday season. I thought I'd save some money and ship USPS instead of private (UPS or FedEx). Neither package arrived at its destination. One package was returned to me severely damaged with most of the original contents missing and included other people’s mail in the box. Perhaps they wanted me to deliver the other people’s mail for them? The other package never arrived, and then almost a month later I received a note from the USPS explaining that it was damaged, but was never returned. Stupid me - I should have purchased insurance. I fully deserve my $400 in losses, as I should know better with our USPS. What irritates me most is that they will not refund the $31 in postage for the undelivered items. I paid for a service that was not met. No company in the world would operate this unethically, yet it is policy (no refunds) with the USPS. Shame on them. As an extension of our government, it makes me disappointed to be associated with them as an American.

I own a small business in NJ. We order items over the internet on a daily basis, at least 40 orders a month. 30 of the 40 orders are shipped via the USPS system. 95% of the shipments arrive without any issues, some times earlier than expected. The last 5% get stuck in the local distribution center until someone wakes up and finds them. The tracking system they have is not even close to being good. Common sense says that when an item is in the distribution center for more than 3 days, the tracking system should issue a flag for the supervisor there to look that item up and push it through the system so it can go to its next destination.

I shipped an iPhone to China via USPS Priority Mail International. I thought my tracking number would suffice. I have been contacted by the buyer numerous times, who is understandably upset and keeps telling me to contact customs. Problem is we cannot. USPS shows it is "in transit" after leaving sorting facility on 12/1. It's lost somewhere. I have to pay the buyer back and will be out a ton of money. I contacted Consumer Affairs, but I can only leave a message. They said they get back to you in 24 hours, but I have left messages over a week and heard nothing. What can I do?

My address is **. I would like to report that the supervisor and the assistant to the supervisor refused to give me my mail. The supervisor is a white male, blond-looking hair with mustache and the female was black, slim-built. The office is located on the Boulevard Colonial Heights, VA. On or about January 2, 2013, my mail was not delivered to my place of residence. My wife and I went to the post office to see what was going on, and at that time, they gave the mail to my wife. We are in the process of moving and one of the route delivery persons went back the office to report to her boss that we were gone.

We have had so many problems with mail delivery: we getting the neighbor's mail, they getting ours, packages left out by the road (we live off the road a bit), getting mail that had to be signed for (for our neighbor) in our box, packages sat in the driveway when it's 90 degrees out and clearly marked "Keep in cool area." Today took the cake though. Package was marked fragile with red obvious sticker and we were home watching the mail person barely stop as they did this. See picture.

I purchased antique parts on eBay Germany. I made arrangements to have parts shipped to USA via DHL. DHL International uses USPS for domestic distribution. Parcels left Germany on 8-Dec. 2012 and arrived in San Francisco on 10-Dec. 2012. Call to service center yield zero information. Service Center said to contact local post office. Local post office referred me back to service center. Service center cannot investigate parcels they have received; the sender must. The sender did and DHL said USPS received the items. Rather catch 22.

I sent out a package on 12/28/2012 using USPS Large Priority Flat Rate box. The packaged weighed 21 lbs. going from Riverside, CA to San Antonio, TX. I expected the package to arrive in 3-5 days, as that is the expected delivery time for Priority Flat Rate. The package never arrived, and I have continued to speak with different departments with USPS to determine what happened to my package with no help. I have filed a complaint with their investigation services twice and have not received a single word back in writing or call. I am very disappointed with the USPS service.

They have inconsistent mail delivery and priority package pick up. Sometimes the driver simply does not show up at all. On one occasion, the driver filed paperwork stating that he was here for the pick up, and he was not. I have filed complaints with the post office. USPS gave me the phone number to talk to a supervisor at Lents Station. I called all afternoon. They don't answer the phone.

I paid for a PM package to be sent from Colorado Springs, CO to Pueblo, CO - a distance of about 20 miles. The package went to Denver, CO for delivery to Pueblo, CO - a distance of about 150 miles. The package was sent on Wednesday, Jan. 2, 2013. It did not arrive on Thursday. On Saturday, I saw my mail carrier put mail in my mailbox, but no package. I left home and contacted her later in my neighborhood. I asked if she had a PM package for me. She rummaged in her truck and found it. She didn't even know she had it on board and said it had gotten put in with the general mail and she would not have come back that day to deliver it but would have brought it back the following week.