USPS Reviews

I sent my best friend her baby shower gift in the mail since she lives in HI and I live in CA. After 3 days, the package had traveled a total of about 20 miles and then suddenly just dropped off the grid. Thank God I got insurance on the package or I'd be out a lot of money. I can't imagine if I had lost my insurance receipt, that little receipt is all that stands between me getting my money back or not. I think the post office is outdated, unorganized and unprofessional. My ex was a postal carrier and I've seen how they do business. I really should have taken that into account before shipping it, but the post office has the lowest shipping rates, now I see why. I will never be shipping with them again.

Let me preface this by stating our local postal service staff is doing the best she can. Notice I said SHE as in ONE person. The local post office services around 2500-3500 people not including a local prison. There is ONE person working in the post office and several rural carriers. The one person has to check in, sort mail, deliver it to the PO Boxes, wait on customers and clean the facility. They used to have three full time people and a part time custodian. If I have a lot of shipping to do and think she might be swamped, I call ahead and try to come in AFTER she gets everything sorted and put out.

I sent a package from Chicago to Miami in its original box. According to the tracking the address was not deliverable. Then it said the package would be returned to the sender if there is a return address. The postage was printed electronically so it's not like they couldn't read the handwriting. Now the package is stuck in Atlanta and will probably be auctioned off. There is nothing you can do, they get to keep your property and don't care to return it. They know it was scanned in at the Chicago post office so they could bring it back to Chicago and we can claim it. Instead they keep your property! Even after essentially stealing people's property they can't turn a profit!

So, we get packages delivered on a regular basis from UPS and Fedex with never a problem. I get a tracking confirmation for a small package from eBay saying delivered on Nov 2. Well, no package. Called the Bridgevile Post Office a couple days later to ask about it... They said they would call me back. NOPE! A few days later I called again... They said they would call me back. NOPE! A few days later I called again... the postmaster told me that the mailman was pretty sure he delivered the package on Nov 2. And there was nothing more they could do about it. During the second call, I also asked them why we were not receiving the weekly sale papers as well, and he said he would look into it... He didn't do that either.

I HAVE THE FOLLOWING PROBLEM BELOW: Tracking Number: ** in-transit (ALMOST 60 DAYS!!!!!!!). Product & Tracking Information Features: September 26, 2013 6:10 am - Processed Through Sort Facility, ISC NEW YORK NY(USPS). September 26, 2013 3:53 am - Processed at USPS Origin Sort Facility, JAMAICA, NY 11430. September 26, 2013 3:53 am - Arrived at Sort Facility, ISC NEW YORK NY(USPS). September 24, 2013 - Electronic Shipping Info Received. September 24, 2013 7:18 pm - Processed at USPS Origin Sort Facility, BETHPAGE, NY 11714. September 24, 2013 6:00 pm - Accepted at USPS Origin Sort Facility, HAUPPAUGE, NY 11788.

I work at a publishing company and the service provided by USPS this year has been HORRIBLE. Not that it was ever that much better in previous years. We distribute a weekly publication that has a pretty large reader-base nationwide. And this year, thanks to USPS closing over 500 facilities across the country, the delivery has just been pathetic. Our weekly issues that are mailed out first thing Monday morning are not arriving until the following THURSDAY, which is when they should be receiving the NEXT edition. Countless subscribers are also receiving all 4 issues for the month folded together at the end of the month. USPS can BURN IN A FIERY BANKRUPTCY for all I care. It's really what they're asking for. Reducing your service quality is NOT the way to recover from declining revenue. I have convinced over a hundred of our subscribers to switch over to our online digital format, and will continue to do so. Each customer switched over is around $15 less in annual revenue for the post office.

I bought this $1500.00 camera on eBay from a user in New York .The package was to be delivered in Somerville, Massachusetts, on the 5th of November 2013. The tracking information showed the package moving well until it reached the sorting facility in Boston. The package was scanned as leaving the facility on the 4th but it never arrived in Somerville. Today is the 11th and after countless calls and walk-ins to the post office, I still don't have an answer to where the package is. It can't be missing. The obvious answer here is stolen by either, someone who scanned it before leaving the sorting facility, the driver, or someone at the main Post office in Somerville who after receiving the package decided not to scan and enter the info.

I just moved to the US from Europe in September for my PhD and my parents sent via mail my personal belongings. By belongings I mean books that I have acquired and require for my studies (some antiques and really not replaceable), my winter clothes, other little stuff from home, and I think what hurts most of all the general love that was intended with the package as it was sent by my parents. It was gift wrapped...and in general sent as a gift, a care package from home.

On 10/22 I sent and paid for 2 letters to be delivered return receipt. I waited a week and called to inquire about the status because the website had delivery movement up to 10/23 with no confirmation of final delivery. A case number was assigned. I called customer service 11/2, 11/14, 11/5 and was told that no additional delivery information was available. The notes on the account state that someone from the USPS had called and got my message. No information could be attained about who made the call, where they called from or what time they called.

I had a package that scanned to our local post office as arrived and also scanned when it was sorted. It was out for delivery on 10/23/2103. I was to sign for the package and it was insured for over $200.00... The tracking number showed that my package was out for delivery and it never arrived. I contacted the postmaster to complain and nobody knew what happened to my package. The post office said they did not know who took it out for delivery which should have been known by address and route number 6 and somewhere between the package being out for delivery and my house, it VANISHED into thin air.

I went online and paid $20.00 to change my address OVER A MONTH ago. I am still not receiving my mail. When I called (many times), they told me to call the post office where I moved from and when I called them, they told me to call the new post office, and I have done this many times. No one will tell me when I can get my mail here. They told me I wasted my money, so I would really like to have my mail forwarded and my money refunded. PLEASE HELP! Thank you.

On 9/25/2013, I went to my local post office (Briargate branch). I mailed 2 boxes to my brother, who is stationed in Germany. I Filled out the custom forms (Halloween stuff I had in my garage and some I had bought for him). Post office person asked if I wanted insurance. I said I did, and told him what was in the boxes. Paid for the insurance and shipping. Fast forward, 6 weeks boxes are MIA and the Post office states that in order for me to collect on the Insurance or even file a claim, I need receipts of EVERYTHING and/or pictures. When I stated, that some of the stuff I had in the garage, and I had no receipts, their attitude was, "Well, too bad, no receipt no payment." I told the USPS, I have the custom forms, I have the insurance proof (that I paid). Basically as one female employee told me, "You could be lying about what's in the box." How on earth can they offer insurance and then back down, because they don't know what the contents are. Why do I fill out custom forms, and pay insurance (each box was for $100.00)? I have been trying to get a hold of someone in the "Claims" department... Not going too well. I have always rooted for the USPS. I do believe I need to change teams.

I sent very important documents to India through USPS priority international mail on October 14. It never got delivered. Worst of all, they say they have no responsibilities once the consignment leaves the US. Would never recommend this (dis)service to anybody. You expect something better for $40!

I have packages mailed from the United States to China on a regular basis (about once every two months). IN SPITE of the fact that I have the address label written in both ENGLISH and CHINESE, about 3 packages that I have sent have never arrived. And then for that matter, I have found out that the "tracking numbers" that they give are only courtesy scans, and that the packages are not traceable unless you pay for Express International (which is $99 for a legal sized envelope). It has been lost in the same way every time: The package will be shown to have gone into the California ISC (International Sort Center) and it will just NEVER come out

I mailed "Registered" mail from Toronto on September 26th 2013 - it got to USPS sort facility in NY on the 28th. The item seems to have "Vanished" as it still hasn't been delivered as of this date, 3/11/13. Will I ever use USPS again - NO!!

Our neighbors all know each other and that includes our postal worker. I have been ill and unable to go to the mailbox. I was shocked when I went today and had a lime green Mailbox Full sign. My home is twenty-five feet from the mailbox, and I am so sad he couldn't have dropped it by. His holiday gift will have to be reduced because now I have to get a cab ambulance to get my mail at some post office. Where!!! He wrote nothing on this disgusting green card. It also says if it is not picked up "soon", my mail will be returned to sender forever! I have had very few complaints, but this is over the top. I have to arrange the special transportation as soon as I can find where my mail was hijacked to! This is truly sad and irritating...

I was away for about a week until Saturday, October 19. When I returned, there was plenty of mail in my box and it did not seem overly full. Between Monday October 21 and today, I have received no mail, even though the local elections department (in Seattle) was supposed to be sending me a voter's ballot. I never received the first voter's ballot either and I have lived at this address for 17 years. By yesterday, Friday, I decided to go to the local post office to see if perhaps my mail might have been held there. I explained to the postal worker that I had had no mail for a week. She seems to have assumed that I had "Vacation Hold Mail," which she had circled on a card. In fact, I never applied for that. She also added 3 phone numbers by hand, none of which seem to work.

I purchased some collectible toys on EBAY from a seller in Ontario Canada. It was sent Expedited Mail with tracking on 10/16/13. Tracking shows that Canada Mail service managed to get it into the US in 2 days...nice work. However, it has sat at the Chicago ISC sorting facility since...Today is 11/2/13.

I hadn't had a problem with receiving mail until recently. I have a friend who writes to me about once a month. For 2 weeks, he was telling me that I should receive a letter from him. Today, he informed that he received the letter stating, "Return to sender; no forwarding address." I've lived at the same address for over a year and never had a problem with mail until my neighbors moved out. Luckily for me, I have internet access and can pay my bills online. I've read some of the postal horror stories about lack of, well, enduring from professionalism to common sense. Always great to see my tax dollars hard at work.

On Friday, 25 October 2013 at 9:38 am, I mailed a Priority Mail envelope at the local Post Office (Millington, TN) with a guaranteed "to be delivered" date of Monday 28 October 2013. When I paid for this I was given a receipt that had all the correct information on it. This envelope had very important signed property closing documents and it NEEDED to be in a specific place at a specific time. The Millington, TN Post Office said, “No problem, it'll make it there in time.” Huh! Should have known better! Kept in contact with the lawyer this envelope was going to. He has emailed every day telling me it hasn't arrived yet. That was this morning 30 October 2013 at 10:00. Wasted money/Wasted time standing in line. Calling the 1-800 is a complete joke. Attempting to send an email to the post office following the USPS.com website is even more of a joke. It's the last time I will EVER use the Post Office.

I sent a package to an address that I have mailed several things to for an event. The package left its destination on October 18, 2013. This package went through two sorting facilities. It arrived at its second sorting facility on October 22, that evening at 7:42, it was marked undeliverable as addressed and sent back to the sender (me). I called to find out where this package is because it was for an event that weekend and opened up a case number. No one has ever called me back and no one could re-route this package (let me point out that both UPS and FedEx offers this service if the package has already been shipped off). It now has been 6 days since being returned to me and still no updates on the website and no package sent back to me. It was told to me that the address on the package was possibly smudged and they couldn't read the address. How it could pass through two sorting facilities and not returned because of the unreadable address infuriates me because that indicates that the package was left out in the rain, because it left my location with a perfectly legible address.

I sent some immigration documents to my wife using Express mail service on 20th Oct. '13. Mail should be delivered within 3-5 business days but still waiting for my original important documents to be delivered. My wife needs to attend a wedding, and her original documents are lost. I am very angry and depressed and cannot even express my feelings. I don't need insurance money or anything I just want my mail to be delivered on time. This is my biggest mistake ever to use USPS for my shipment and I will never ever use it again.

I have a package out there or being used by someone else, because I watched mail man stop at my mailbox with his truck, put mail in and then make a U-turn to go back... so I know he did not come to my door as suggested by supervisor upon questioning him. Here are the details. Orders from eBay, two packages. One came, one did not but USPS tracking says both delivered same day. One scanned 11:34, other 11:35. He did not arrive at my box until about 11:50 or 11:55. I was told nothing can be done because it is his word against mine. And since she has had no complaints against him, she believes him. Well, I can certainly appreciate her loyalty to her worker. I think as a customer I should have been given a better answer. Then she said talking to postmaster won't help me. If I don't trust him, she will have to have me come up to post office to pick up any future packages. I have a right to have mail delivered to my home. I won't be bullied by the post office anymore. I know I have rights. Can someone please give me some advice on how I can get in contact with someone higher than a supervisor? Thank you for your time.

I began selling on eBay in June 2013. My reviews on eBay are excellent, mainly due to fast shipment. I owe that to the postal service. My mailman picks up my package in the afternoon, and it gets delivered in 3 days or less. That includes as far as California, and I am in New York. Sometimes I go to the New Windsor post office if I have a lot of packages and they are just as nice and pleasant as my postman. The USPS is a blessing for me online as well. I order packages and receive them in no time. The USPS is a great fit for my online business. Thank you, USPS.

The site managed to manipulate search engine optimization and get to the top of Google searches, above the legitimate USPS address change. It poses as USPS and only says in fine print that it is not affiliated. I called to get a refund of my $30 and was treated very rudely. I have already filed complaints with the Better Business Bureau and the FTC, and I will be disputing the charge with my credit card company. If you fall for this scam, please do the same. Get this company shut down.

First, they lost a package which I lost money on and time on after getting the runaround by supervisors. Second, went on a two-week vacation and put a hold on my mail. My mail was being delivered and several valuable items were left at my doorstep for anyone to take. Went straight to the post office after arriving in San Diego and discovered all this. Once I arrived at my house, I found the mail lady trying to frantically collect all my packages off my front door. I confronted her and she told me that her supervisor had told her to get to my place and collect all my packages!!! This is crazy! Third, three packages showing delivered today and did not arrive! This is a theft ring full of inept people. Class action lawsuit is due here.

Since July 2013, I have been waiting for my social security card to be mailed to my present residence. It's a replacement card as the original was lost 3 yrs ago. I need it in order to get a state ID (1 of 4 proofs of identity). For some reason, the USPS has refused to mail it here, though I have received other mail at this address. Because of their lack of doing their job, I have had to reapply for my SSC every month since July. It's now November. I have talked to Consumer Affairs a number of times to get a resolution to the problem from confirming that information on the change of address form to talking to my mail carrier. The CS advocate sent out test letters to my old and present address and they did arrive. However, I'm miffed as to what the problem is and will it ever have a resolution in my lifetime. They have no sympathy for my present situation, because if they did, I would have my SSC 3 months ago. I recently applied for a fourth time and have 8 days to go before the SSA deadline for receiving this mail expires. I pray it comes this time. I'm at my wits' end and find it shameful an un-American that a government agency has such disregard for people's important documents.

In a twelve-day span, the USPS sorting facility in the Springfield Mass. has destroyed and lost three parcels. I have called and spoken to twelve customer service agents and have spent at least six hours in cell phone time. I have also called Consumer Affairs office in Hartford and DC and still no help. For the last 2 years, I have been sending small items the size of jewelry boxes via (first class parcel) in an 8.5 X 11 yellow envelope. I have never had a problem in any way, shape or form. The reason I put the boxes in an Envelope is because I use Click-N-Ship and the boxes are too small for the label so I put them in a large 8.5 X 11 mailer. It seems very funny to me that for the last two years I have had no problems but now that the USPS made all their "new changes" that three items going to different parts of the country all were lost and destroyed in MASS sorting facility.

My mother sent me a package and insured the package for 150.00. Shipping was around 37.77. The content was worth more than that. A Cuisinart Food Processor and KitchenAid large pot. The items arrived damaged. The pot was bent and had scratches on the outside of the pot like it got stuck on something. It had to be tough to bend the pot, something very heavy had to be put on the box and the mixing bowl to the food processor was broken. Both of these items are unusable. I filed a claim for the amount of the insurance. I sent pictures and even had to take my items to the post office for inspection by the postmaster. I thought that was why you purchased insurance to protect you in case something happens to your package while in the care of the post office. The claim was denied because I did not prove value of the items. I appealed and provided value. The appeal was denied by the post office but they did not give me a reason. I am now on my second and final appeal and 3 months later. This is very frustrating. All I want is the money to replace the items which 150.00 will not even cover!

Do not ever use the US Postal service - I twice paid for EXPRESS mail (which costs a bundle and includes shipping number). The first time they shipped it to the wrong state where it floated around in their sorting facility for 3 weeks before being delivered to the correct state. The second time, they tried to deliver to a business on Saturday (I shipped on Friday), but of course the business was closed. But rather than just deliver it on Monday, they marked it as undeliverable and it sat in their post office for several days. And I had to call them and wait on hold for over an hour just to ask them to re-schedule the delivery!?!?

I was supposed to receive a package on 10/17/13 via 2-day priority mail. As of 10/21, there has been no updates/no package in sight. The last update was on 10/16. I called customer service and set up a case. 3 days later, I called again because I have received no updates and was advised to call consumer affairs, 253-214-1800, to report the lack of response to my case. The lady at customer affairs was rude and unhelpful. She said that the only thing I can do is wait for the arrival scan. She lied and said with that type of mail, there is no tracking except the acceptance/arrival scans.

I sold a vintage Raiders hat worth over $100 on eBay and I shipped it from Fultondale, Alabama. It was going to a guy in Los Angeles. While tracking it, it arrived out the outside of L.A. called Bell Gardens, CA. Then it went from there all the way to Atlanta, Georgia where it has stayed for a week & that is where they send packages that are lost. That tracking # is still on it. Why can't they ship it back to my small town post office where I can claim it back? They don't want to do that and they probably sell lost items that are lost at sender's expense. I will never again ship something with USPS worth over $20 again!!!!!!!!!!!!!!!!

I ordered 2 large items from China. I am well aware that you have to prepare to wait for a few weeks to receive your order. I waited, they were registered so I was able to track them, somewhat. They made it through Customs here, and USPS received them and with one of them, attempted delivery, but the seller was off on the very last number of the zip code. So, instead of reaching out to me and allowing me to come and pickup the item, they claim that they shipped it back to China. I haven't seen any tracking info to indicate that it left the post office to go back to China.

Complaint is related to Military packages, rates and customer service. Very few post offices seem to stock APO/FPO boxes even when I ask for them they never order them. I have been to at least six post offices and they never have them. When I asked the postal employee to check if they have them, they are extremely bias and do not offer to order them. Also I get a different answer from postal employees every time for APO/FPO RATES.

Hello! My daughter’s class ring was sent by mail and I did not catch that they were sending it to Brandon, FL instead of Mango, FL but it had my dad’s name on it "Edward **", which did not have the PO box in Brandon but the package was still put in there. I called the Brandon PO location and they said there was nothing they can do. Mango PO told me to contact you because I know for a fact that Mango PO will not put anything in your box that has someone else’s name. Please help!!! Thanks.

I mailed a Priority Mail package out of Santa Maria, CA. It made it to GOLETA then allegedly left that facility and entered a black hole. No one knows anything. They don't know care and they don't help anyone. The entire system needs to be revamped. Background checks and drug testing should be done regularly as you have to be either completely stupid or high on something to work how these people work. In looking over the posts on this page, it's Obvious there is a common thread with postal workers stealing. There is no question about that.. I think we have enough here for a pretty darn good Class action law suit... Enough is enough! This organization needs to be held accountable!

I shipped 2 boxes priority mail to my son on the same day. One went out in the morning, the other went out in the afternoon. The first box was received by my son. The second box was supposedly delivered the next day. He came home at about 2 pm. The package was 'delivered' at noon. When he went to the post office to inquire, they just said it was probably gone and to file an insurance claim. I had about $200 in items for his first semester at college in the box, but thought that if lost, I would at least get $50 back. Since there was not a signature required (costs more), the box was left who knows where. Since it was a Saturday, the regular mailman was not doing the delivery. No one at the USPS seemed to care. Insurance claim was denied because it was shown as delivered. My son never saw the second box. Hence, I listed it as lost. I guess you can offer any as much insurance on a package as you want for advertising purposes and then not pay off for 'lost' packages like they said they would. From now on, anything of remote value will be shipped by a private company. No wonder why the USPS is going broke. There is no one there that cares about customer service.

I mailed my Chinese passport to Consulate General of Canada to get a Canada visa on Oct. 9th, 2013. It was Priority Mail Express guaranteed to be delivered by the 11th. After calling and opened a case, I heard no news from them. The lady on the phone was extremely rude, by not letting me finish any sentence I had to say. Now I have to apply for a new passport, a new Canada visa because my original passport wouldn't arrive at the Consulate General of Canada in 30 days as required, and change all my flight tickets. Thanks a lot, USPS, I don't know how much money they will compensate me, for this much hassle I have to go through.

I have had MANY problems the past few years, most recently the mail person has been leaving my packages in the lock box, with the key IN IT!! Anyone could just walk by and open the door and steal it. This has happened twice in the past few weeks... I have been getting other people's DELIVERY CONFIRMATION packages for about the past two years, been getting other people's mail on a WEEKLY basis!!

I spent $40.40 on International postage, insurance, return receipt, registered to send a small package to RUSSIA. I insured the package for $200.00 the replacement value for the shipped items. The package was tendered to the USPS in April 2013. The package never arrived to RUSSIA. After many calls to the USPS consumer contact line, I was finally told there was a "fire in RUSSIA postal Office" in May 2013. After zero response from USPS, finally in Sept, I filed a PO claim paperwork for the missing items, sent all shipping paperwork receipts and claim forms expecting full-insured value of package due to "Post Office Failure of service." Still not getting any response from USPS.

I am CEO/President of Sister of New Corp, a non-profit construction training program for low income women, women on welfare, and female veterans (www.sisterofnew.org). Sister of New Corp has very important supporters such as: Govern Rick Scott, Senator Bill Nelson, Commissioner Jorge Exposito, Puerto Rican Chamber of Commerce, Department of Labor Oscar Fuentes, and Mr. ** Director of union construction apprenticeship program in Florida.

For the second time this year (6 months) I found that the local post office in Braham, MN has been sending my mail back to the senders without my knowing about it. I luckily got a notice from my insurance company that they had cancelled my homeowners insurance for no payment as they had sent it but it was returned. I have lived in the same address for over 20+ years. The local postmaster returns things if there isn't a PO box number on the envelope. I have tried to notify others to use my PO number but I have no idea how many people or businesses out there do not have it until I get something in the mail. I have never had this problem in the 25+ years I have lived here until the past year when a new postmaster took over. I went in and made sure I introduced myself to her (we are a small town). Now I hear of a lot of others who are having the same problem.

MULTIPLE COMPLAINTS REGARDING SAME ISSUE! I have made several attempts to solve the issue of my postal carrier withholding my mail. Apparently, my postal worker issued an order to hold my mail for failure to clean out my mailbox in July of 2013. The box is now cleaned out on a regular basis, yet the mailman still continues to have my mail sent to a post office clear across town with inconvenient hours, despite the fact that I have a secured mailbox at the end of my driveway! Everyone I have asked to help me solve this dilemma has been very unhelpful. When I went to the post office on 501 Delaware St., New Castle, DE 19720 on 9/16, I was told my mail wasn't there and was given a phone number to call a supervisor.

I found a USPS "Sorry We Missed You" delivery notice on my front door 10/8/13. I was home all day and never heard anyone knock. The notice indicated I could pick-up the parcel at my local post office after 10/10/13, 1:00pm. I went to the post office to pick up my parcel at 3:00 pm and was told it wasn't there and referred to call the number printed on the delivery notice to speak to a supervisor. I called the number and the recorded message response was: "No one is available, please call again." So I called the 1-800 number printed on the notice and reschedule delivery for the next day (10/11/12). The mail was not delivered before I had to leave for work in the afternoon, so I wrote in the #3 line for redelivery, Saturday 10/12/13.

I haven't been receiving my mail lately such as bank statements, credit card statements, magazines I order such as Cosmopolitan and Allure, cable bills. I've been living at this address for over 2 years, never had a problem like this. I'd made a complaint and given a case number and nothing has happen so they told me to contact Consumer Affairs and make a complaint.

I changed my address because our family moved to a new location. All of a sudden, our mail went missing. I called the 1800 number provided on the USPS website because I could not fix the issue from their website. After being on hold for 1 hour and 45 minutes, I gave up hope of ever talking to anyone. I should have known a government run organization would be frustrating and poorly managed. If they do not have enough people to answer phone calls, don't have that option. They should be ashamed of how they are run. I will never again waste my life away on hold with the USPS. If I had any advice for USPS, it would be, "GET YOUR ** TOGETHER. YOU ARE EMBARRASSING!"

The post office at Weis E. Stroudsburg lost my mail with a check for payment! I called and asked for the supervisor and got put on hold forever as if that would get rid of me. Not happening! I'm late with my payment because of these irresponsible morons. I got the runaround and in not so many words, told that there's nothing they can do. I suggest taking responsibility, being responsible like a business should. Now I'll have to call the real Post Office, my bank to cancel the check and the people I sent the check to. Don't trust these people with your mail. You'll just add work and trouble to your already busy life. What a bunch of losers.

I completely agree with the above person about concerns with mail tampering. I am the person who posted previously about the near head-on collision with the mail carrier in his vehicle. The carrier actually walked past my house today without picking up or delivering mail. Second day in a row! So many bills go missing that I have absolutely no doubt that the carrier delivering to the 77006 zip code is destroying mail.

Our mail has been delivered to our neighbor's mail box and our neighbor's mail has been delivered to our mail box. This makes us wonder if we are getting all our mail. We receive our utility bills by mail and other important mail. Today, our neighbor brought us our bill for water that was delivered to his mail box and if he hadn't done this, we would have been late on our payment and we are never late. This has been going on for sometime and we have complained to the postal service but nothing seems to change.

October 4, 2013, about 4:15pm, corner of Van Buren and Peden, zip code 77006, driver of vehicle #** ran a stop sign and nearly ran into me as I was entering my driveway. He pulled alongside another postal carrier's vehicle and proceeded to converse with her for about five minutes, blocking traffic in both directions (she was parked correctly against the curb, he was in the left lane next to her).

I was told that my package should be getting in India within 3 to 4 business days if I send the package through express mail. I sent my package on Sept 23 and still not reach there (Oct 4). Why we should paid extra to get there faster if the service is that slow. It is really frustrating and hopeful my package get there soon. Waste of my money.

First time, I bought things from Amazon. The delivery date shown on tracking system is on 26th, August. But I got that two weeks later. Second time, the delivery date also shows it's already been delivery to my apartment on September 27 but I haven't gotten that until now. It is a very urgent stuff that I paid the extra delivery fee. I always thought America is a country that's best in mail service system. I changed my idea caused by USPS. It should be shut down.... Why do these sellers or people still use this? It should be shut down forever......

On the 26th of September I was left a pink slip which stated to go pick up my package the next day. When I went to pick up my package the next day, they couldn't find it, so they claimed that someone came to pick it up. They said it was delivered on the 26th at 10 AM. That isn't even possible and if someone did go pick it up, how did they do so without the pink slip and without my ID? I felt like they were blaming me for their incompetency.

On 9-11-13 I sent a package to Texas. I called the USPS and they said to give it 12 days before I went to file a claim. It is now 13 days later and I went to the branch located at 1950 NE 6th St Pompano Beach, FL 33060 where the nasty supervisor told me to ask the person receiving the mail to go find it at her post office. My aunt had to drive to the post office to go get mail that was suppose to be "delivered"!! I don’t pay for her to have to find it! Regardless, it was not at her post office. My letter which had a necklace in it is gone and the supervisor at the Pompano Beach branch told me "I didn't steal it".

On 9/24 a letter was sent to my home regarding the requirement for mail to be picked up. The reason for this was that our pit bull broke out the fence and ALMOST attacked the mail lady. I didn't have a chance to apologize because the woman left while the police told us about the incident. Today, we surrendered our family dog to avoid any further incidents. I took a notice to the post office stating the surrender info. I asked for mail. The first employee passed the info to another employee. He came to the front counter, addressed me as the "pit bull people," unprofessionally began to criminalize me in front of other employees and customers about the vicious dog. Then he withheld my mail and said that only the postmaster could release my mail when it says nothing of the sort in the letter. He was rude and tried to address other complaints made against our dog that I had no knowledge of.

When I take the wadded up ball out of the box the clothing is a permanently wrinkled mess. With the heat at 115+, it destroys the clothing. No excuse other than just plain laziness. It has happened FOUR times now and I am ANGRY.

More than a month ago, I had a very unpleasant experience at my local post office. A package I was waiting urgently, sat at the office for 4 days! When I dared to express my disappointment, I was yelled at by the postmaster in a manner totally unacceptable and unprofessional. She was yelling so loudly that people coming to pick up their mail turned around and left without doing so! I complained to consumer affairs demanding an apology and to this day I haven't heard a thing. Somebody must have talked to this postmaster because now, when I pick up my mail, she looks at me with a smirk on her face. We don't have mail delivery. Our only choice is to pick up our mail at the post office. It certainly looks like the postal service doesn't give a damn about customer service ... Why should they, we are stuck with them (to a certain extent). No wonder they are going down the tubes!

My son, who is currently on deployment with the US NAVY, mailed me a package on June 24 containing souvenirs that he purchased while in Thailand. On July 3, 2013, the package was scanned at the Richmond, California sorting facility (saying the package had "arrived" at that facility). But that's as far as the "tracking" went: There was no "scan" that said the package had departed that facility... and the package presently seems to be LOST!!! I've never received it and the only thing USPS seems to be doing is they gave me a "case" number. I've even emailed the Postmaster General, regarding this problem, but have NOT received a response. When I "googled" the Richmond, CA sorting facility there were many, many, horror stories (complaints) saying the facility is the "black hole" of packages: Packages disappear once they arrive at that facility...and it's been going-on for YEARS!!! No one seems able to help me find, and retrieve, that package and I'm extremely disappointed in USPS! If there were another way to send, and receive, packages to AP FPO addresses, I would definitely use it rather than trust USPS! I want the package that my sailor son sent me nearly 3 months ago! And I'm not getting any help from USPS!

This is an update from my 6/23/13 post about my local post office placing my mail in the wrong p.o. box for three weeks causing me to miss an unemployment hearing and all income from 6/02/13 until 9/17/13.

I paid almost $4 to send a letter via certified mail one state over. The entire point of certified mail is to receive confirmation that the item has been delivered. Online shipping status has been sitting at "sorting complete" for four days. Letter should have definitely been delivered by now. Call USPS customer service hotline. Takes five minutes to get in line to talk to a person. Wait on hold for 20 minutes. Mumbling woman with extremely apathetic attitude answers phone. I tell her the situation.

As a business we typically ship FEDEX or UPS for Next Day Delivery. Decided to try USPS Priority Express Mail service which is touted to be the US Postal Service equivalent. $15-$30 less than FEDEX Next Day Priority Delivery. It is supposedly Guaranteed On-time Delivery, Money Back Guarantee - sounds good? WRONG. WRONG. WRONG.

I just checked out GovDeals.com today, September 22, 2013, which is now auctioning off all 'recovered' items in the Atlanta, Georgia mail recovery center. This deal they made with GovDeals.com starting last August and taking effect in April was unconstitutional because it was not approved by Congress. I noticed the vast majority of supposedly unclaimed books are STILL being sorted ONLY by hard-cover and soft-cover. A few lots of text and reference books are sorted more neatly. What does this mean to the American postal customers? The emphasis CONTINUES to be on auctioning off lost items instead of returning them to the owners. So regular postal customers who have lost shipments of books would have to buy an entire lot of books starting at around $2,000 just to recover their own books, if they happen to see them lying on top of the piles in the box. This is still EXTORTION. I think I will look into a petition to get the center moved to another state.

I sent an insured tracked package by USPS and the package disappeared into thin air. I called customer service and they treated me like it was MY fault. Getting the money from the insurance is a long drawn out process IF I get it. What a joke! I will never use them again so that I could get legally robbed in broad daylight!

So I ordered three packages from eBay and I was going to get them on the 9/13/13. I knew because I track them down but nothing went to the post office. They just don't care. The staff there is so ghetto, I mean not professional at all. That's here in the city of South Gate, CA. Can't trust this mail man no more. It sucks because nobody in the post office is responsible for the mail. I mean don't they get paid for them doing it because they're not. I HATE THEM WITH ALL MY GUTS.

USPS has become a joke. I've mailed dozens of envelopes within a two week time period at the Bethpage, NY location and they managed to lose every single one of them! Not one has been returned back to me. I've lost well over $2,000 in merchandise because this was stuff I sold on eBay. They also lost another 3 packages that had tracking numbers. I can't file a claim for any of this because I didn’t purchase insurance. USPS is a SCAM!!! They want you to purchase insurance so they can retain extra profit. Otherwise they will mysteriously "lose" your package! By the looks of all these terrible reviews, give it 10-20 years...USPS will become a thing of the past.

On Tuesday, I received a medium sized yellow padded envelope which had a small opening hole towards the back side and had been cut open completely on the side!

I mailed my mortgage payment in a US Post box outside the West View Post Office. I mailed this on Sept. 8. It was only going to Ohio. It should definitely got there by the 16th. My mortgage payment was never received. Now, I have to pay a late fee of $20.00, plus I may have to pay a fee to cancel the original check, if it ever does turn up. So, I called the Consumer Affairs Department and the lady said to me, "Well in all the years, how many times did we lose it?" That's not the point! It shouldn't be lost at all...

I was house/pet sitting for a friend. She was expecting an important package via USPS before she left. She needed this item before a one-week trip to Rhode Island and a one-week trip to Hong Kong. It didn't arrive on time, but as soon as it arrived, I mailed it three-day priority from Houston to Rhode Island on September 4. By September 9, it still had not arrived and she was forced to leave for Hong Kong without it. Today, September 18, she has arrived back in Houston, while the priority mail that was supposed to be delivered to Rhode Island on September 7, is just now leaving a New Jersey sorting facility, a full two weeks later. Needless to say, I'll be using FedEx next time.

I ordered an item from eBay on 08/12/2013. This was a set of John Deere lawn mower blades. The seller shipped the item from Northbrook, IL and I tracked the package until it reached my local area for delivery. I returned home from work and noticed a package sitting on my front porch. I went in through my back door and opened the front door and picked up the package and notice that it was very light. I turned it over to see where it came from because I knew it was too light to be my blades. When I turned it over, I saw that the package had been damaged and was untaped at the bottom. I reached my hand inside the box and all I felt was bubble wrap. I looked at the sender and realized it was supposed to be my blades.

This has been an perpetual dilemma with the USPS starting 3.5 years ago. The high-rise condo building in our community has an address of 8820 Shining Oceans Way Columbia, MD 21045. Our home in the same community is a single family townhome unit and in no way is connected to the high rise condo building. Our address is ** Columbia, MD 21045. This problem caused extensive damage with our creditors of accounts we have held for years prior to moving into Snowden Overlook Community. This problem is one of simplistic in nature as it only requires an individual to "READ" the address correctly, nothing more! Instead, this lingered on for months and even now after 3.5 years, it continues to resurface periodically.

Priority Mail 2-day delivery. I had a computer part sent from Long Beach, CA. It took 2 days to leave. It was to be sent to Billings Montana. I then found it in Scarborough, ME. Two days later it was finally delivered. After speaking to the USPS in Billings MT, I was told that Priority 2 days could NOT be guaranteed. I then told them that this helps Fed Ex and UPS greatly. I will use these people next time. I spent money with USPS and got shafted. I wasted my money. Goodbye USPS. You have seen the last of my money.

I had a package shipped from Mobile, LA to Sydney, Australia on 4 Sept. 2013. AS of 16 Sept. 2013, it is still in Miami, FL. The package contains urgently needed hearing aids which were shipped for repair from Australia and delivered to Mobile, LA in 5 days. I note that unless you are in the USA, you cannot inquire or complain through USPS channels. From what I read here, it seems that USPS is a postal service in name only and is totally failing in providing the services it charges for. In this case $50. The people who shipped the package have also been told there is no way of finding out what is happening and when, if ever, it will leave the US for Australia. USPS is a JOKE!

My husband purchased our home in Jan 2012. We've been pretty happy with our wonderful community, for the most part. However, just recently, we feel as if we're being harassed by the USPS. Our mail carrier has been harassing us to move the mailbox - writing on our letters, leaving our mailbox dangling, and refusing to deliver mail. Recently, I was with a dog that I am helping my parents watch over while they are ill. The carrier bent over to pet my dog. Shortly after, I received a notice that was noted as second notice that my dog attacked her. This is absurd, as my dog is always indoors except for the day when I was out with her. My husband and I work 6-7 days a week in very demanding jobs and have not had a chance to respond timely. Below is a summary of what has occurred:

The San Bernardino post office has managed three times in one year to lose mail I've sent to family from San Diego to the 92410 zip code. I've never have this problem sending mail anywhere else. This makes this 3 out of 4 things I've mailed there being lost. And believe me, I double check the address to make sure there's no typos.

The best way to get a reply is to contact by mail: Consumer Advocate, US Postal Service, 475 L'Enfant Plaza SW Room 4131, Washington, DC 20260-5601. This will get looked at right away. If you contact your postmaster, you'll probably be ignored.

I sent a phone to India using first class mail with a tracking number. Phone was $100 and shipping was $16. It's been month and a half. The tracking still says it's in Jamaica, NY. I went to the post office but they said they can't do anything. If they can't do anything, then who is responsible for that? I called a number which they gave to me which takes care of all the international inquiries and even they said nothing in their hands because I did not take extra service like insurance and other services. So that means if you take a simple first class mail with tracking, your mail will never arrive and they won't take responsibility. I will never trust this service anymore...

I shipped a package on September 10th Express Priority USPS to California, for a student who urgently needed the items, or it could have caused dismissal of employment. I trusted USPS and I assured her the item will get to her the next day. Today I was home all day and I see a note on my door stating they tried delivering a pkg. They actually didn't. When I tracked to see what the contents were, I realized it was the package I shipped. They obviously were too busy being mad at the world and mixed up the shipping address. I clearly wrote the information correctly and I have both receipts, and the receipts clearly says Petaluma, CA. Not only that, I asked my husband to mail a package and innocently he didn't ask for tracking and paid with cash and lost the receipt when I inquired about it since customer explained she needed the package urgently, they have no idea and couldn't help me at all.

I see Angela's post below, and it could have been mine. So I'll try to write what I am feeling about the four recent issues I have experienced with them this week: Lost items, misdelivered items, damaged items and the Dallas sorting facility. There was a time I actually believed the post office would lose (very many) things, but lately, their batting average is pretty bad. They have delivered about 6 out of 10 things correctly. Yeah, it costs me money and it's heartbreaking, but the part that bothers me the most is what happens when the Post Office is so bad, that it is no longer an option for someone to send something or expect to receive their mail.

I bought a house last year and then found out that USPS does not deliver to my ENTIRE STREET because a dog bit a carrier years earlier. So they put one of those boxes at the end of the street, and it even has cubbies for packages. Well they NEVER use the little cubbies and they don't even put packages that fit in my mail slot in the slot. So I have to pick up every package at the post office because they check the "Delivery Confirmation" box on my slips even though the boxes themselves say it's ok for the carrier to leave them. I can no longer order from Amazon because of this. Why can't they use the cubbies? Then when I go pick them up, the line is always super long (of course) and the employees are always complaining about how they want to go home. They are a wretched company and should be dismantled and taken over by people who know how to operate a business and provide customer service.

My wife and I went to the post office at 3000 WINDY HILL RD SE STE T5 MARIETTA, GA 30067-9997 to buy postcard stamps. The clerk was rude and nasty to the man ahead of us because he had not signed the back of his credit card. We got to the counter, got our stamps and the clerk was rude and nasty to my wife because the card was not signed. She explained that she didn't sign the card so they would ask for her ID. The clerk got more annoyed and stated that it was a federal offense not to sign the card and that she refused to sell her the stamps. She got a supervisor who stated the same misinformation about the card.

Domestic priority mail not delivered even after 10 business days. I called USPS customer service on 9/4/2013 and filed a complaint about my item that I am supposed to get in 2 to 3 business days. And the complaint number is **. The representative told me that I will be contacted by someone in 24 hours. No one called even after more than 48 hours. So I called again on 9/9/2013 and talked to representatives. All they say is "I apologize." And I asked for supervisor; his name is Jeff. He also cannot say anything but apologize and gave me two more phone numbers to call to local Consumer Affairs office and the phone no is 732 819 3682. It directly goes to voice message and the voicemail is also full. So I cannot leave any message. Now I paid you the money for priority mail. Why the hell do I have to call Tom, Dick and Harry to investigate my mail. I pay you the money and you do the work for me. Looks like USPS is full of loony tunes. Nothing works. Now I am demanding $1000 as penalty for the inconvenience that has caused me because the mail was not delivered on time.

A package was sent from Elmer, NJ (eBay purchase) and was scheduled for delivery on Sept 7. On the 6th it still showed it was dispatched to the sort facility in Elmer, NJ. On the 7th the schedule delivery date was now Sept 9. At no surprise to me, it still showed that it was in Elmer, NJ on the 9th. I called the USPS and was told that they would call me back in 24 hours, they didn't so I called them. This Customer service rep was very nice and helpful but explained that other than emailing the Elmer post office there wasn't much she could do. She recommended I call customer relations at 216-443-4416 in 24 hours. I called customer relations the next day and was told that the package not being delivered was not my "concern" but the senders and that he would have to handle it. I have no idea why anyone would use the post office (shipping it USPS was not my idea but the choice of the sender/seller) for anything other than junk mail.

My daughter's school district packed up a file containing her school portfolio (8 years of her school work) direct from the Schaumburg, Illinois Post Office. All of the mail from that post office is then taken to the Distribution Center in Carol Stream, Illinois. From there it is distributed to the various post offices for residential delivery. The Carol Stream location delivered the EMPTY envelope to the Elk Grove Village, Illinois post office who stamped that it was empty & put that empty envelope in my mailbox. I went to the Schaumburg, IL Post Office who said they can't help me & I should contact the Elk Grove Village, IL Post Office to ask them what happened to the contents of my envelope.

I sell on eBay, vinyl decals. I ship them out via First Class mail. So far I have had 8 people in one month not receive them. I have lost money having to resend these out but customer satisfaction is important. One person emailed me back to let me know they received theirs almost 20 days later after postmarked!!!! I have had 2 Priority packages that I paid 12 and 15 dollars for through two different companies, travel up and down the east coast to only arrive here 5 days later. I now have a first class certified letter that has been processed and departed Brooklyn twice in 3 days now. My mail is misdelivered to other houses. So now that I am down $100.00 this month due to USPS. What do they do for me? Not a thing. I am so upset but who do you go to? I have dealt with higher ups and "It will get looked into."

Submitted a change of address on 8/1/13. Received a forwarded letter that was originally postmarked 8/2/13 on 8/29/13. How ridiculous!!! Spoke with a vendor that ensured me that an item was mailed on Tuesday 9/3 from Colorado. Today, 9/7 I'm still waiting for it. By the way, there was no mail delivery on my block today. I verified it with my neighbors.

The lady I talked to on the phone is VERY rude and a smart-aleck at best! I called and asked to check a claim and when I explained that "you guys" lost my package, the lady on the phone was very rude and smart by replying "don't say you guys, you've never called here before. I'm not the one who lost your package." Well, you represent and work for USPS therefore, YOU GUYS lost my package! This claim has been open for almost 2 weeks now and I was told I was going to be contacted numerous times and was never contacted. You guys have me on a scavenger hunt trying to figure out what is going on with my $300 package! That's a lot of money you are playing around with and as a paying customer, I DEMAND an answer and resolution immediately. I cannot wait any longer. This office also does not answer their phones. I've been on hold for almost an hour now.

On August 29, 2013, I called the Salinas Post Office regarding of the undelivered magazines asking why they were not being delivered when I had no problem receiving them before. I was put on hold, then was told that he spoke with my carrier and that the carrier knows us by name and that he would look out for, and check if they had fallen out, and I asked what then? He replied by saying, "The carrier would put them in your mail box, and if there are none to be found then it would be your word against his."

It has been just over a year since I moved from Salt Lake City to Albuquerque, New Mexico. I shipped all my books except a few by media mail, with insurance. Although every box was packaged and labeled neatly the same way, 3 boxes of books did not make it. When I was informed that lost items get sent to Atlanta Georgia, I was still hopeful they would be returned, as they were piano and other music books I had saved to teach piano, as well as high school yearbooks and books inherited from my grandmother WITH MY NAME on a good percentage of them. I waited the required number of days and filled out a detailed search form with color copies of as many books as I could find on the internet. Guess what? 90 days later, nothing was returned.

Each month for the past two years, my retirement warrant has reached me by the 30th/31st of each month except for the month of August. Today is the 5th of September 2013 and I haven't received the mail yet in spite of my visiting the post office and my calling Tallahassee repeatedly. FRS, Fla. Retirement System, claims that the checks were all mailed out from Tallahassee on Wednesday, the 28th of August and they have become a part of the postal system. Each day my warrant does not reach me, my life spins more out of control. I am retired and handicapped but maintain my independence regarding my finances. This may not be a serious matter to some, but if you can at least point me in the right direction as to what I should do other than sit and wait each day to no avail, please do so. I've already requested paperwork for direct deposit - maybe it will be complete by next month. Also, FRS has stated that, if I cancel that check, I'll have an approximate fifteen day turn around which will definitely upset my entire life. Thank you for your consideration concerning this matter.

Over the past six months, I have had 8-10 packages undelivered or delivered to the wrong address, even the wrong Zip Code! I have to reimburse these customers for their undelivered merchandise. The USPS site is a joke. It is a maze of confusing links set up to avoid complaints. They NEVER respond to E-Mails, nor follow up on phone calls. Tracking is nearly useless. The tracking info just sits idly with no movement. I pay over $25K per year for postage and I think we all deserve some answers. Why can't a tracking # be tracked? Why do you not respond to customers? Why am I not reimbursed for undelivered mail?

After being made to change my post office box I have had nothing but trouble getting my mail on time. I have ordered a package from Amazon that was to come back in May and never got it until Aug. Now I was to get mail and it has taken over 22 days to get to me and I am still waiting. I have had mail sent back to sender and they have crossed out info on my mail.

Strange thing happened recently. I have a large record collection of probably 8-10,000 items. I did a culling of duplicate records and sent them all to a good friend of mine free of charge, in 2 boxes weighing approximately 18 lbs a piece. Sent them probably 2 weeks apart.

I shipped a package to Rolex USA in New York City on July 8th. It was certified with return receipt but last scan was at Bethpage, NY. It was supposed to be delivered on July 11th. Neither Rolex received the package nor have I received the receipt. USPS tells me that Mail Recovery Center will look into it and if I do not get the package "there is nothing USPS can do." I am suspecting an organized theft. Any suggestions?

I had over 20 plus tickets listed for DMB at the Gorge this Labor Day weekend. Was informed by StubHub to send them to their "LMS" service, which I did on Monday - overnight via USPS and THEY STILL HAVE NOT BEEN DELIVERED - so in all over $2000 lost. USPS is a frigging joke. No accountability and no concern. No wonder they are losing money. More federal government worthless service. Monkeys could perform better service!

Called the operator to report my missing package. The operator was RUDE, not helpful and just tried to hang up. When I asked for her supervisor, she hung up the phone on me and said "No, you may not talk to a supervisor, because this call is over." This is not professional behavior, and I still haven't resolved my problem!

I think with the financial problems USPS is having, they are literally losing eBay packages on purpose to try and force people to buy expensive insured options. One package simply disappeared midway along its route... Tracking number just shows the last scan. The other package (PRIORITY MAIL) was sent to a different city yet still marked as "DELIVERED." I hope the USPS gets DELETED from existence.

We have sent numerous packages to our son - (our only child who is a United States Marine stationed in Japan), in the past from this postal substation location - Card Smart 9431 E 22nd St Ste 10, Tucson, AZ 85710 - phone number: (520) 733-9773. All have been received until now. Being in the States, there is not much we can do (as parents) for him other than rely on the postal system to send him goods with the intention of only love and care. That is the way we contribute to his well-being. On June 29th, 2013, my husband attempted to send a big box to him containing snacks, an electronic back up device, socks, paperwork and homemade banana bread (which is now pretty yucky!). This was a fee for about $23 cash (maybe less - as they don't take debit - only check or cash - have the receipt though).

I receive on average 4 PRIORITY MAIL PACKAGES each week through my local Post Office. These packages are flat rate USPS boxes and contain items I win on eBay or Amazon; at least 50% of the time my package get held up a extra day at the sorting facility in Sandston, VA. WELL AT LEAST THAT'S WHERE IT DISAPPEARS FOR A DAY OR TWO, until I complain and then magically the package will show up in a couple of days with the box beaten so bad that it looks like a big wad of paper that has been taped backed together. Of course the inside parts have been scattered with always parts missing.

I was watching TV and as the mailman came up the stairs of my porch, my eyes looked at the monitor and watched him as he just dropped a small box and then he put the mail through the slot & left! I went down and saw it was the Solenoid Valve that switches 2 gas tanks! He could have laid it on a 16-inch wide ledge the porch has without even bending over but instead opted to just let it drop and the corner of this box was dented in! I went out asking him why he would just drop the box instead of ringing the doorbell or putting it on the ledge. I told him he was on camera! He said "I don't care about your cameras you piece of **! You're a nutcase and I rang your bell waiting for signature deliveries!" Over and over he ranted I was a piece of ** and a nutcase because I post my home warning anyone who dares to rob me they won't be leaving standing up! I also post that you are being recorded by cameras and was just told by an NY State Trooper that I am able to also record audio.

So after buying a product from someone living on the East Coast, they decided to ship with USPS. I was a little skeptical, but last week both packages I ordered previously showed up fine, so I figured I wouldn’t suggest him changing it to UPS, and boy I should have suggested that change.

Mailed a package August 1st, standard post in a clean box with a handmade label, from Ossipee, NH to Minnetonk,a MN. Tracked the package from Ossipee, NH to New Jersey then to Springfield Mass, then back to NJ then Back to MA. The package finally made it to St. Paul, MN, then went on to Des Moines, Iowa. Back to MN then back to Iowa and now as of August 11th, it has vanished. I imagine some postal worker out there is enjoying my gifts to my grandchildren and daughter and son-in-law. I contacted someone in Customer Affairs in India, I think, and have been told the package is stuck in a loop and SHOULD show up sometime. IT has not been heard from for 8 days. I think it is lost. I have been told the problem is that I sent it standard post. Well, if standard post isn't good enough for pajamas, what is it good for! Never again will I use the USPS. No wonder they are bankrupt!

A large flat rate box was sent from Pearl City, HI to Knob Noster, MO on Aug. 5 and was told by the postal employee it would arrive on Thursday, Aug 8. It hasn't arrived.

I recently shipped a package with USPS tracking # & it's in transit since June 20. I called a few times USPS but no help in finding it.

I called the manager at the Grant Street location in Pittsburgh, PA to inform him that my Vanity Plate for my car had not been delivered. I ordered the plate through AAA on June 20, 2013 and AAA processed the tag because I called the Department of Motor Vehicle and they confirmed they had the order and that they mailed the tag out July 25, 2013. The tag was mailed to AAA and AAA told me that their mail employee drove the mail to the East Liberty Post Office on August 6, 2013. When I asked Rich, that is what he told me his name was, and that he was the manager at the Grant Street location in Pittsburgh, PA, that AAA said their procedure is to have their mail employee deliver the mail in a truck to the Post Office he said that was not true because they (AAA) had to of delivered it to a distribution center, wherever that is.

I had a parcel with tracking originally sent out for delivery on 8/5/13. Delivery was attempted, but no one was home to receive, so I got a WE MISSED YOU notice. I called the 1800 ASK USPS number and got redelivery scheduled for Friday 8/8/13. It is now 8/14/13 and I have since called the 800 number several times and gotten a case number to investigate the whereabouts of my package. No one will answer at the local post office, a supervisor has not called me back, and when calling the Consumer Affairs local office, no one answers as well. I am extremely dissatisfied with the lack of communication and unwillingness for any of these offices to answer the phone much less do their jobs.

I send my laptop for repair to Asus, but according to the tracking status, it was refused. Asus called me and said they didn't refuse and they'll even give me FedEx label to send it again. So my refused package shows as arrived in Atlanta on 6 morning. After that, I went to local Lilburn post office on 10th. They said they'll call back in hour. Nobody called back, so I contact consumer affair (404-765-7702) on Monday, 8/12. They said they'll get back in 24 hours. Nobody called back. Is there anyone I can call?

On 8-6-2013, I found a delivery attempt notice in my mail box. I went to their website and submitted a form for re-delivery. Since I have no door bell, or would be able to hear it if I did, I left instructions to leave it by my front door and/or call me by phone. (I provided my phone number). I was told it would be delivered on 8-8-2013. It was not delivered and no attempt was made. I looked for it on 8-9-2013 with no results. I tried to submit another re-delivery form on the 9th but it was not accepted. I called the post office on the 9th, and was told it would be redelivered on the 10th. No attempt was made. I called again on the 10th and got into an argument. They told me they didn't have to call me or leave it by my front door. Their Form 3849 provides a box on the back that states, "Leave Item at my address" (Specify where to leave, Example: "porch", "side door"). I requested they leave it at my front door. I don't know what to do, I'm expecting another parcel next week.

I have moved so I filled out one of the change of address form and hand delivery it to my old address local post office on 07/19/2013 requesting the change of address from 07/23/2013. As of 08/10/2013, I still not received any forwarding mail, so I called them up. They said they just input the information into the system on 08/07/2013 and it should take at least 3 weeks in order for me to receive the forwarding mail.

This is now the 4th complaint that I am filing about this issue and it is seriously getting out of hand. I have not received my mail due to my mail box being blown up on July 4, 2013. My mail is supposed to be held at my local post office which is on Minnesota Avenue until my rental office replaces the box. I attempt to pick up my mail every Saturday from the Minnesota avenue location and constantly I am told I have no mail even though I am able to track my packages and see that they were supposedly attempted to be delivered days ago. The latest incident was two packages I was tracking said they were attempted to be delivered on Friday 8/9/13, upon arrival at the Minnesota avenue station I was told I had no mail or packages.

The mail was not delivered today (Aug 9, 2013). To my knowledge it is not a holiday. The consequences were that I missed out on an important package, and this being Friday, I will not get it until Monday. This has happened before, though infrequently. I would like to know: If a USPS worker is unable to work on any particular day, is there a law that states that another substitute postal worker must deliver the mail? I am very happy to support the USPS due to their longstanding service to this country and their much lower prices than what the private sector delivers for. I wish other citizens would continue their support of the USPS and help out wherever possible. It would be a shame to lose the USPS.

I gave the mail man old mail. He snatched the mail out of my hand. When I asked him why he snatched the mail, he called me a b word and spit on me. I did call him names. I went in my house and got my phone followed him to take a picture of him and truck. He spit at me again, called me names and said I will never get mail again and not to forget he knows where I live. Investigators came but made it clear they were here to inform me if I caused harm to the postman, I would have federal charges brought against me. They only wanted to see my pictures after I was upset at the fact they were on his side saying I have no evidence. It's his word against mine.

My husband's first class mail was scanned as delivered on August 5th and has not been delivered. After several rude USPS employees took complaint, we were even hung up on. We made several attempts to call back and were assured that the matter is being resolved. A phone call came in later to inform us that we are "one of several customers to encounter this issue" with our mail being inadvertently scanned delivered on the 5th but, we should get the mail the next day. It's now the 9th, still no mail. The eBay and merchant site said "Delivered" when the tracking # is entered.

On July 28th 2013, I filed a complaint online to USPS. It was about my Hold Mail requested being totally ignored and not implemented from July 9th to July 26th. Immediately after submitting the complaint I received a reply stating I would be contacted by customer service by email within two days. It is now Aug 7th and I have not heard anything. They ignored that too. I checked my email to make sure an email from them didn't end up as spam, as suggested by USPS. I actually received a survey email from them asking me if I was satisfied with how customer service handled my complaint. Luckily enough for me they actually had an option I could pick to tell them it was not handled at all. By now I am just so amazed with how incompetent USPS is. It's embarrassing at this point. Anyone else in a job that performed so poorly would not have a job at this point. Actually performed is the wrong word because they didn't do anything. There is no excuse for such laziness and ineptness. So today I sent the same email as I did on the 28th and I will be pleasantly surprised if there is a reply.

My adult kids and I stayed at an inn in Los Angeles, CA expecting an apartment to soon open up. When we left the inn to go to a hotel we couldn't get our mail transferred to the next place though we were expecting important mail and couldn't get in touch with all our contacts before we moved. The postal worker said it was illegal to hold it transfer mail. Mad.

I was out of town the week of July 10th, 2013. I had a 'hold mail' in effect (**). When I returned home on the 15th, I checked the online tracking # for a package I was expecting. The tracking #** indicated that delivery was attempted and a notice was left at my residence on July 10th. There was no notice. I called the Kirkland Post Office & and spoke to Brian who advised that the package was not at the post office and suggested I call back the next day. I tried to have it re-delivered online but the system states it was returned to sender. I have contacted the sender several times and they indicate that it hasn't been returned to them.

I sent my son his birthday present by first class mail with tracking. The clerk told me that since it is just first class mail I did not need a return address on the label. I tracked it online and noticed it said, Undeliverable as Addressed. I quickly called the 800 number for USPS, only to find out that nothing could be done by them, I had to call the post office in question. I had to wait till the next day, as they were closed. I called and was told by a postal worker that the package was sent to dead letter because there was no return address, I asked what I could do and he said, “Nothing, it's gone.”

In face of budget constraints, USPS are utilizing alternative measures in convincing consumers the benefits of premium shipping services. The postal worker explains how lost packages are protected if I had insurance. Would she had a chance to emphasize this point if my packages arrived in my locked mailbox, as it should? I ordered 3 different packages within the last 3 wks. 2 packages sent via first class with regular delivery confirmation are missing, but are tracked as delivered. My third package with signature confirmation arrived no problems. I sensed a problem and asked sender of last package to include signature confirmation. I've never had a problem with USPS till now.

Since the whole family is moving out of the states in one week, we did the right thing and asked to forward our mail to a new address starting August 9th. A few days ago (July 31) we have received a package from amazons that was already forwarded to the new address (we are not there to receive it). I called the local post office and the USPS number and was told they can't do anything to help me although they apologize for their mistake. I filed a complaint thinking that might help and they still haven't returned a call! I am frustrated and angry. How can it be that no one in the USPS can't find the package and return it to the original address? If they won't do so in the next week I will never be able to receive it and there goes my money...

I mailed two packages to the same person at the same address on two different days. The second package was received but the first has not been. The tracking number on the receipt for the missing package is illegible. I went to the branch I mailed the package from and was first told that they couldn't trace it because of the illegible tracking number and that I should go to the main post office to see if they could track it by the receipt number.

USPS has got to be the worst and poorest managed company I have ever dealt with. I bought an item on Amazon, 2 weeks of tracking it daily on my phone. Finally it has my city saying out for delivery. Next thing I know, it switched to package refused. They hire idiots who can't read and see numbers to start with. They took the mail to the wrong address. Someone had refused it. I call the 1800 number. They tell me they can't do anything about it and hang up. I went to local post office and a manager at the location that I thought would be a little less dumb than the delivery guy tells me, "Oh well, whatever happened, we have no control over it and we can't find it." After I ask, "How do you lose something that was refused, should it not be on the truck still," she says, "Yes, the driver is not back yet."

The local post office here in Anchorage for zip code 99504 consistently delivers mail to the wrong address and has supposedly delivered a couple of our packages to our address but they never arrived. This has cost us because the sellers have a tracking number stating that the packages were delivered, and we never received the packages. We regularly receive very important items for people at completely different addresses or on different streets.

I've been trying to locate an envelope sent certified mail sent on 7/9/2013 from Pontiac, MI which was processed in Kearny, NJ on 7/12/13. I tried contacting the Kearny post office, which you can only call the 800.ASK.USPS and if you can get a representative on the phone without having to input the tracking number more than once you will be lucky enough to get a phone number for your location post office. Once I received the phone number it turns out the unpleasant worker answering the phone tells you it's not the right phone number and you get to call another number, where the operator transfers you to someone who only receives calls through voicemail and doesn't respond.

Was expecting a Priority Mail with a large check enclosed. It was out for delivery in the morning. Waited all day. I contacted the sender a couple of times to verify where it was sent to and when to ensure nothing was done incorrectly on their end. The following day, the USPS tracking site showed the priority mail was attempted to be delivered after 6 pm at night. Said Business closed, notice left. Yes, our business had closed at 5:30. No, there was no notice left on our door. We even had a mail slot that the carrier failed to use. Tried to contact the Postmaster. Was told automatically that he was in a meeting. I asked to leave a message. The supervisor, Marcia, insisted on helping me. I explained my situation. She immediately, without hardly waiting for me to finish speaking, apologized for the inconvenience and that she would speak to the "new" carrier.

After moving from San Diego to Julian, CA (rural area) and after filing a change of address, my mail was not being delivered to my new physical address. I went to the local post office and they said that my neighbors must be stealing my mail and that I needed to get a PO Box instead, which of course I had to pay for. However, even after getting the PO box, I was still not getting mail so I contacted USPS and started an investigation. The investigation was closed a few days later. The investigators said that the postal workers at the Julian post office claimed I had not filed a change of address from my new physical address to the PO box! Which I had obviously when I paid for the PO Box. I talked to the women at the post office on 6 separate occasions asking about my mail and if I needed to file any additional papers. They said no.

I placed a lost item inquiry with USPS about a package sent to me that was never received. The package had tracking and delivery confirmation. Nothing ever shows after leaving the Denver, Colorado sort facility. After filing an inquiry, the case was sent to my local post office. They tried to track the package down and attempted to contact Denver several times with no response. My local office then had to send the inquiry higher in the chain of command. After waiting another week I contacted the 1 800 ASK USPS on a Friday and they told me Denver would be contacting me the following Monday. That never happened. After another week, I once again checked on the status of my inquiry and USPS said they were still waiting on Denver and recommended that I file a complaint with Consumer Affairs.

I requested that my mail be held from July 9th, 2013 until July 25th, 2013. In the past I am pleased to say that the Hold Mail Service has always worked w/out incident. This time however the mail as far as I can tell was not held at all. I even received an email saying that it was done and I would be receiving all mail held. If it was not for a neighbor I would have not had my mail securely looked after. I am very disappointed and concerned that this happened. If you provide this service I expect it to be done and I count on you to make sure my mail is safe until I return.

The man behind the counter at the post office in Orange, MA told me the following day that he had opened my two boxes of horse models because I would not tell him what was in there. He said I paid the wrong postage and now one of the boxes (there were two) is nowhere to be found and my Ebay customer wants her money back. Never do business with this post office. I met another woman who he opened up her packages too.

I placed my mail on hold when I went out of town. I received a confirmation number in an e-mail and saved that e-mail. When I got home from my trip, I had received a nasty note in my mail box saying, "Mail returned was in box more than 2 weeks VACANT". When I called USPS about it they gave me a case number and told me someone from my local post office would be contacting me tomorrow. Starting at 8AM the following day, I began contacting the post office and the phone would just ring and ring, no one was answering. At about 1PM I went up to the post office and spoke to a supervisor who assured me she would talk to my mail carrier and then call me back that evening and told me that there was no complaint department for me to submit a formal complaint. I did not receive any call.

I sell on eBay. In the last 3 months they have *lost* 4 of the items I have sent. I find it insane to think I pay for a service and it may or may not be delivered. No one at the post office is held accountable. I have to pay back customers who did not get their items. So not only am I out the money and time for the items but I am also out the money and supplies spent to ship the items. What a racket!

It has been more than 2 months since I've sent a golf club from California to Texas via USPS Priority Mail. The package's last tracking information was departed Anaheim Sorting Facility which was 2 months ago. I filed an intercept mail due to that receiver no longer wanted to wait for the package which cost me another $10+. So far I've lost: 1) golf club, 2) shipping cost, 3) intercept mail fee. Total lost over $170. I hear no response from USPS. What a crappy system! Must be thieves in the department. Can't trust USPS anymore. I will use UPS from now on.

I send a cell phone to Nepal through USPS Priority Mail international on 12th of July as they told it will reach in 6-10 days but till today, it says it's in transit while tracking. When asked in post office in Nepal, they say it can take a month also. What is the problem of USPS? Can't they deliver item in correct time?

On Sat, July 20, 2013 at 9:22AM, I attempted to purchase Express Mail overnight service at the Soundview Station in The Bronx, NY for delivery to Midvale, Utah zip code 84047, and Clerk No. ** informed me "The USPS does not use airplanes anymore", meaning, it cannot guarantee overnight service. She informed that for $95.00 the USPS will deliver my package (14 lbs.) by Monday, July 22, 2013 after 3:30PM. That's not overnight express mail service!

Sent a package via Certified Mail Return receipt and package was never delivered. Tracking says it was returned to sender because of an incorrect address. The shipping label had the correct address but 2 numbers of the zip code were reversed in error. Someone at the Post Office could have looked at the address and corrected the Zip code instead of returning as undeliverable. Called over 7 days ago and never had a call back. Called again on Friday and a new case number was assigned and was told someone would call me back in 24 hours. Never received a call. I also called the Post Office in Brooklyn where this package was last tracked and was told that they do not have the package..... I am not too sure about that as they did not even take the time to look. What do I do next?

After tracking my express mail package (USPS), I discovered that my local USPS branch had received it on 7-15-13. The package went out for delivery on 7-16-13. Today is 7-19-13 and it has yet to be delivered. I haven't even received a pink slip in my mail box. After numerous calls to my local branch in which they took my tracking number and phone number, they've not called me back with any information. I was told they would speak to the driver, try to resolve the situation and call me back. Four days to deliver a package from my local branch? Hanging me out to dry and ignoring my requests for any information at all? Good Work USPS! Well Done!

I had a lady down the road give me my mail a few days late. Last month I was charged fees because I didn't get a bill at all. This happened four times. They won't deliver mail to my home so they gave me free a PO box. I tried to get mail here after this happened four times. They refuse to do... saying I have to ask someone near me who gets mail to their home to put a box on their property! I never heard such a thing. I live in a small town in Perryopolis, PA and call the postmaster here. He said it won't happen again. But, four times is enough for me. I would like to know how I can go about getting mail at MY home... Anyone?

I've lived in the same house for almost a decade and my mail is almost always delivered late. I mean really late. Sometimes, it comes at 5, sometimes 5:30, sometimes 6 and even 7 and 8!! I called to complain and the local post office boss lady was so rude. She told me that they never deliver after 5 (a lie as proven by my situation). She then told me that my route was a training route and the new delivery people would need time to learn it. WHAT? Then, when I went to a different post office to mail a package, I asked about this training route nonsense. I was told there was no such thing as a training route and what was happening was other people were delivering mail on my route AFTER they had finished their own routes. This proved to be the case as I starting asking whoever delivered my mail when I caught up to them at 7 PM!

We went on vacation and placed a hold on our mail from July 1- July 5, 2013. When we returned, we checked our box to make sure it was still empty. We had two envelopes that were supposed to be delivered to a neighbor two houses down. My husband took the neighbors their mail. The next day we received one letter. I called the post office on Monday July 8 to ask if I needed to come pick up the mail or if it would be delivered as requested and I was told my mail was there and the carrier would deliver. It was never delivered. I called back on July 10 to ask where my mail was. I was told there was no held mail there for me.

I purchased 3 items from 3 separate people on eBay. All items stated they were delivered on July 11, 2013, around 10:48 AM. However, when I went to pick them up at the post office on July 12, 2013, a key was left in my box (#10), and proceeded to pick up and retrieve my items delivered. The box was empty! I contacted, Tami, at Hollister PO and nobody seems to be sure what happened to items lost that are registered as DELIVERED. As, I never received the items. I called her several times at 831637-5633 and there are inconsistency in her co-worker's recollections. I.E., they left a key by accident because the items could fit in the small PO box. Untrue.

Today I am beyond frustrated with an American business that we all have grown to trust. I mailed a care package on June 12, 2013 to my husband, who is serving the U.S.Navy in South Korea. Therefore, it was being sent to an APO AP address which usually lessens the stress as eventually the military will take over, huh. I asked the postal clerk for the fastest, efficient way and I took his recommendation. After two weeks of my husband's inquiries, I began to track it online to find that it shipped from Augusta, GA on June 12th in the evening, received at the Richmond, CA sorting facility on June 17th at 6:01AM, and listed as departing that facility the next day with NO TIME ASSOCIATED with the departure. It is now July 14th and still NO PACKAGE.

I'm so ** pissed with the USPS it's not funny. I sent a $1,700 winning sport book voucher by certified mail to a casino in Las Vegas because I had to cut my trip short and it was a series bet so I had no choice but to mail it in because I'm 2,500 miles away from Vegas. It's been 3 weeks and never made it there to Las Vegas. Two days after being sent, it was at a sorting facility 50 miles away and then no trace since. I've called 5 times, opened 2 cases and kept getting the runaround or someone telling me they are sorry and it's because they're "downsizing", not that someone STOLE my winning ticket. I will never use them ** again and hope no one else ever does either. Oh, they did tell me I might be able to get my $3.56 after 30 days... nice of them huh!

I went to the USPS to apply for a renewal passport for air travel 5 weeks in advance. The clerk suggested I could just get a passport card if I was only flying to Vancouver. It would cost less. I felt confident that someone in her position was giving me correct information. Unfortunately, when my son and I arrived to the airport (LAX), they denied my son travel due to his passport card and said we were misinformed. He needed a passport. We missed out on our well planned trip to Vancouver and incurred several cancellation fees. I went to the USPS and spoke with the supervisor and the clerk that had advised me. The clerk said "it was a misunderstanding." They were unable to do anything or compensate us in any way.

So I'm not sure what happened. The post usually runs in the late afternoon. I'm expecting a package whose tracking information said it was out for delivery that morning. I take half a day off from work so I can hover around my front door to receive the package. 6:30 pm rolls around and tracking information still says "Out for delivery". I go sit on my front porch and have a drink and smoke while waiting for the guy to come with my package. An hour later, I get a text update that the package is now "Available for pickup". I checked the tracking information online and that status was now entered above "Out for delivery" with a time of 10 am (they can't deliver packages correctly but apparently they can time travel).

This the 2nd time the Norwood, Ohio Post Office has misdelivered my package and all they can tell me is that they are looking into it. I have been hung up on by the branch manager **, and also lied to by the other manager **. No one will return my calls. This is my money they are playing with. The 1st package they lost in June I am still waiting to hear back from them, but today it happened again. I am literally in the house watching the website for tracking and it said out for delivery.

LUDLAM location 6900 BIRD RD MIAMI, FL 33155-9998 - today, 07/08/13, about 4:00 pm, I received a bad service from a USPS employee named ** (she told me she doesn't have a last name when I asked for it). Before I approached the window for attention, she started screaming for his supervisor ** with no respect to everybody in the room. After that, I asked for a window for my envelope. She was very rude telling me those windows are not for envelopes. So I answered her, “I asked for that window every time I came here (I do often).” After that, I asked for a "piece of tape" and she told me angrily, "Its $1 for the piece of tape." I requested where is the sign that said "$1 per piece of tape for sale"?

I submitted a Change of Address (COA) 2 months ago and have not received any mail. I have called, opened Case Numbers, emailed, gone to the post office in person - and no one knows what has happened to my mail. I called today after hearing nothing from anyone at the USPS and was told that I had to fill out a new Change of Address form and pay the $1 again. Even though I have confirmation numbers, letters and Case Numbers - this is my only option. There are no guarantees that my mail will ever be forwarded. I don't know what to do; I don't think there is anything I can do.

July 1, 2013 I mailed an item at the Arch Road post office, about 2:15PM pacific time. About 4:30, I realized that I had been scammed by criminals. I immediately requested a recall of my item. Kristy, the clerk at the post office, faxed a 1509 to the Sacramento post office to recall the package. She said, "I can retrieve your package.." I tracked my merchandise. I called the Jamaica, New York post office about 9:30. On July 3, 2013 I spoke with Donna, a clerk there. She stated, "I never received the 1509." At that time I called Kristy and asked her to fax it, so she did about 20 minutes later. However, the package continued to move towards destination.

I shipped a certified package to NYC from FL on June 22nd. It was due at its destination on June 25th. It was tracked all the way to the Bethpage sorting facility. There the trail goes cold. When I call the various numbers, I am given the runaround. They want ME to call the FDR branch in NYC!! They want me to do the job for them. I was told I can't call Bethpage as "They don't talk to people." I was also told that it's my fault; I should have insured it (that's the next story!).

I ordered some items from Amazon.com. These items could not have fit in my little mail box so they would have had to be hand delivered. If no one is there, they just leave them on the doorstep. Shouldn't they be getting PODs? If no one is home, have them leave a note saying you need to pick up a package. Consumers are getting ripped off left and right because the USPS says they deliver packages but they don't.

I have multiple instances of not receiving mail from the USPS, and even having my mail hidden from me. A few weeks ago, I received a package for a completely wrong address - when I looked it up, it was an address clear across town, at least 5 miles away. I stuck the package back in the mailbox with a small note saying that it had been delivered to the wrong address and to please deliver to the right person. As a punishment, I didn't receive any mail whatsoever for 3 days. I finally took a peek in my neighbor's mailbox, only to find 3 days' worth of bills and things I was expecting in the mail stuffed inside. Very nice.

As a Vet, I live on less than $300/week after deduction of Medicare. Because of my low income, I am in the process of moving into my son's home upon his behest due to three major falls - as a 75-year old - from tripping onto the city of Vancouver's new cement protrusions. Since about 2010 at the address, ** Vancouver, WA and ostensibly because of some female's altercation with the mailman at that apartment complex, the US Post Office near the corners of E. 4th Plain Blvd. and Caples Ave., refused steadfastly a major complaint I lodged with them, both at the post office in person and with the postmaster-general. And, after more than three month's duration, there was collusion between the postmaster of the above-mentioned post office, the route mailman, the post office supervisor, and apparently the postmaster-general. To date, they have, since 2010, not delivered valuable mail, federal mail, which was smeared with mud, the final loss of a small box of 1882 gold dollar coins (of 6), valued at then $1,750 each, which were returned to the sender, instead of my address as shown on the front of the box, and finally very critical (as marked) medication from the VA pharmacy in Vancouver, WA.

An urgent and extremely time sensitive package was shipped to a physical address (not a PO BOX) on 6/15/13 via USPS expressed mail with a money back guarantee on delivery by 6/17/13. Package was delivered on 6/18, a day late which caused unnecessary challenges and activates for me. I called the USPS toll free # (800-222-1811), received preliminary lip services for 5 minutes, and was then directed to contact the local USPS Consumer Affairs for further assistance. I've made numerous calls and left numerous voicemails to the local USPS Consumer Affairs as directed (714-662-6215), each time receiving a voicemail stating they are busy, please leave a message with contacting info and someone would call me back. To date, no one has returned any of my calls and STILL NO ONE answers the phone at the USPS Consumer Affairs (714-662-6215). PLEASE HELP!!!

We are a CPA firm and I have been the office manager for 22 years. NEVER have I had trouble getting mail timely. Since they changed the routes in Enid, OK, our delivery has gone from bad to worse. There was 1 day we did NOT GET MAIL at all. There was 1 day we did not get mail until after 5:00 p.m. (luckily someone was still in the office). The mail comes anywhere from 9:30 a.m. to after lunch. I have spoken to the postmaster twice and our renter upstairs has also spoken to the postmaster. Nothing changes.

My daughter had a USB stolen from an envelope that was mailed to her a few days ago. The envelope was mailed with a hole in it and no USB.

My package was coming from Baltimore, MD. When I tracked it, it said the package was delivered on 6/18/13. I have never seen it so far. I called the 800 number, and the guy took my info and said someone would call the following day which would have been 6/21/13. But they have yet to tell me anything. It was a small package with a ring that I had paid $32.00 for and would love to wear it.

A package was supposed to be delivered 2 days ago. It said out for delivery. Yesterday, it was not delivered. I checked my mail today and it was still not here. So again I went and tracked it and it said “Incorrect address”. I called and said that it was correctly addressed. I live on Santa Rosa DRIVE and there is a Santa Rosa STREET right outside the base gate (I am on a military base). They made a case and said to contact my local PO ASAP to make sure it doesn't go back although it was just marked today. I called my local office and they basically said too bad. It already got put on a truck and will be returned to the sender and they need to resend it.

I used to have 99% confidence in the post office service until I sent the expensive packages overseas and lost them two times within two months. The first time I sent regular mail which was valued around US$200 without insurance and then the second package was worth US$530 with $300 insurance. When I called the USPS for the first lost package, they said there was nothing they can track with the lost package because I didn't buy insurance for it. The second time, when I called for the second lost package, they said it will take 24 days to track the package and then they would let me know. The USPS guy didn't let me finish my question and hung up on me. I lost my confidence in USPS totally and will never send any expensive package through them. I also think that they should investigate if there are a group of USPS workers who steal mail/package frequently from work. Anyway, just be careful sending your expensive packages even with insurance.

I live on less than $300/week after child support from unemployment and comp benefits due to a serious work injury. Because of my low income, I moved into a one-room apartment in a small town and opened a PO Box at the local post office. Shortly after moving in, my benefits suddenly stopped and it took two weeks to find out that it was due to failure to respond to mailed documents.

The tracking information said I would get my package on Friday; just 3 books so it wasn't large at all. No delivery on Friday. Saturday, same thing! So then, I called and they told me that the mail carrier tried and left a notice. What a con artist and a liar. We have a collection of mailboxes at the corner. My wife saw them at the boxes. We were at home both days and there was absolutely NO notice. She is just a blatant lazy liar! The lying is what gets me most.

After I placed an order through a major online retailer, I got a text from USPS the next day telling me that my package will arrive on such and such date. No maybes, ifs, ands, or buts; just a specific date. Guess what? Today is that day, and I got mail minus the package. The postal system is garbage! It needs overhaul, like NOW! Those people need to quit playing and get it together. It's amazing we've gotten this far relying on that busted operation. I tracked my package and saw that it's less than 20 minutes from me, and your telling me I've got to ride out the weekend now PSH! If a package is not going to be delivered when they specifically say that it's going to be, then a follow up notice should be in order explaining what the problem is and when said package should be expected.

I called them 2 times. They had me speak to the mailman who supposedly delivered my package. He said he did not remember the package. The track number shows it was delivered. He did not put it in my mailbox. I never received it. It was shipped from a catalog store. I never had this problem before. We also have a new mailman. They said they cannot help me and I cannot file a claim because it was not insured. Now, I lost $114.

I went to the Calumet City, Illinois Post Office to mail a cell phone. At the counter, the mailman asked how I wanted the package sent. I asked him to explain the different services. I asked for Global Priority, which I was told was not available. He assured me that First Class was sufficient. He then asked if I wanted it insured, to which I said, "Yes". He then directed me to a USPS form, which I now understand to be merely a Customs Form. He asked me to declare the contents and the amount.

I found that I had a customer that illegally used a credit card to purchase from us. Of course, I refunded the card holder, and I could see from the tracking number that the product had not yet been delivered. I called the USPS, and after several frustrating attempts to talk to an actual live person, I explained the situation. They told me to hold, and I became disconnected. Several attempts again and finally I got another live person. After explaining the situation, I was told I would need to go to my local post office and request an intercept. Okay, it makes sense that I have to prove to be the legitimate shipper but after filing the papers and paying the fee, I see that they actually tried to deliver the package anyway. Again I called and was told that I needed to show up in person yet again. Why? I have the receipt, and should be able to get some action on this through the phone. I heard that they are going under. Is it any wonder with such bad service? Any privately owned business would have gone under long ago with that kind of service. I, for one, will be moving on to a new delivery service provider.

I shipped a package to go to the IRS office in Fresno, CA on 6/11/2013 from Bluffton, SC. I paid for the tracking. When I started to track it, the last time I could find anything out was when it departed the other Fresno, CA sort center. I am very upset because I have called since Mon., 6/17, and was told they would have the supervisor call me back on Tuesday by 5pm. I then called at around 7 pm and was told they are working on it and I would receive a call on Wednesday by 5 pm. There is no phone call again. I called and spoke to a supervisor named Darren and, again, he told me they are working on it. What is the purpose of the tracking? I want some answers as to where my package is. It involves $11,000.00.

Even though I know this is going to fall on deaf ears as it has for the past month, here goes. I mailed a phone I sold on eBay a month ago with signature confirmation and no insurance tracking number to be as specific as possible. Everything was shipping as normal until it goes out for delivery and then "delivery status not updated." I'm then contacted by the person who was supposed to be receiving the package and it never shows. I called the 1-800-ASK-USPS. They say it's at the post office. I told my customer to go pick it up at the post office in Melbourne, zip code 32901. He is informed that there is no package waiting for him. He contacted me and asked for a refund which I am required to give him. So at this point, I'm out a phone, my money, taxes and fees, time and gas, and a signature that I paid for.

Other postal services like FedEx and UPS are able to deliver in the same address without any failure. USPS was not able to deliver and says it is because I provided them an incorrect address. And when I called customer care that day and reported my complaint, they said they will call me. And they did call me the next day. The USPS guy was trying to convince me that it's my mistake that I did give them an incomplete address and he kept on arguing with me. He also told me how can I ask my personal delivery on my business address. He asked me to read the importance of a secondary address. That guy was pretty harsh and was not ready to accept their fault and the inconvenience they caused me. The USPS is completely hopeless service and unethical in talking. I don't want to use USPS ever in my life.

I live in an apartment complex with five hundred units and I don't receive my mail. Then, I get a notice that I'm being sent to collections due to lack of payment or response, but I haven't received any of the bills. I've complained to the postal service and am always told that they will look into it, but it is still happening. I get calls from doctor's offices asking why I have not paid. I get calls with people asking why their mail to me is being returned to them. I throw my hands up; I don't know what to do anymore. I just want my mail!

My husband placed an online order (part of my birthday present) on April 25, 2013. He watched the tracking carefully. It was scheduled to be delivered Friday, May 3. While it said it made it to our local Post Office that day, it did not say it was "Out for Delivery" nor was it delivered that day. On Saturday, May 4, it said that it was "Out for Delivery. " We did not receive ANY mail that day. Our mailbox was empty. Confused, he checked the tracking number, and of course, it said it had been delivered on Saturday, May 4. Monday, he checked the tracking again before calling our local Post Office, and lo and behold, it had changed to say that our package had been delivered on Friday, May 3. Strange how that happened. He contacted our mail carrier. She said she has no idea what happened to the package because she doesn't even see that it was ever scanned to show that it was in her possession to be delivered. After 2 weeks of trying to contact the local Post Master, she said she was told that they could only punish the mail carrier, not reimburse us.

During the past two months, USPS has 4 of my packages returned to the senders without any attempt to deliver or at least to notify me. They never left any notice in my mailbox as they stated. More so, I work from home so I almost never leave the house and there is even no need to leave a notice. I can see many similar complaints here so it seems to be a really serious issue with USPS in general, not only with my local office. I do not understand why nothing is done about it??

I submitted my change of address with the USPS, paid the dollar and requested the date which was about a week and a half out. Well, they started it immediately and I haven't received any mail including two checks that I was counting on for my moving expenses! When I called my local PO, they said 'the carrier' started the immediate change of address (?) and my mail is having problems being delivered to my new address (thank God, someone I know is living there) because the address is wrong! No, it isn't. I verified the new address and except for a different letter being capitalized sometimes, it's the only street by that name in that zip code! Arrgg, I'm so frustrated!

I opted not to place a mail box in front of my house for security reasons when I purchased the house in February 1987. I also applied for a local post office box and chose #72, which I have rented since 1987. I have never been late on a payment, and always maintained rental ownership since 1987.

I have shipped many things via UPS, FedEx and USPS over the past fourteen years as an eBay seller. I can say that USPS is the worst to deal with. The latest incident happened only a couple months ago. I always package my items very carefully with either bubble wrap, peanuts or air filled packing cushions. The item I was sending this time was in no way fragile, but I still secured the customer's order as usual. Three days later, the customer contacted me to say that the box arrived in very bad shape and the item had been broken. Keep in mind, the item was stored inside a protective box INSIDE of another box that I had reinforced with packing material.

I have had a PO box with USPS for many years and had to move from the original location because the Highland Post Office was closed. I decided to move the box close to my house. When attempting to go to the post office to pay for the box, I was told I would have to come back when the box clerk was there. Finally, after being turned away several times, I paid it online. However, my box was closed although I was able to access box ** zip 85060 until this week (1st week of June 2013) after it was supposedly unavailable after March 31, 2013. When asked if I could reopen the box, the clerks and supervisor told me the system was automated and there was no way for me to reopen the box ever. That they were given out through the automated system.

I sent out a Letter to be mailed to my Bank via Overnight Express with a guarantee delivery by noon the next day. When I tracked the letter, it ended up at the post office at 1:30 pm to be held for P/U. I called the Post Office in Exton and the employee argued with me on the phone; his information says it is due tomorrow. When I explained to him I needed the package delivered today, his response was, "it will get delivered." I'm not sure if he was going to deliver today or tomorrow.

I ordered a small package, something simple, and it was supposed to be delivered May 31st to June 4th. I checked the mail just about every day when I tracked the package and it said it was delivered on June 1st. I came on expecting to see my package and my dad said nothing came for me. I called the USPS hotline these last 2 weeks. I called the supervisor and was informed someone signed for my package which is impossible. My father was home and everyone else in the house was at work. I'm just really angry and upset that something like this happened since I know the carrier didn't even knock on the door; otherwise, I wouldn't be writing this.

I sell on eBay. I sold some items to a customer about 500 mi. away. I sent out the package to her with tracking, etc. The package, just about 1/2 the size of a shoebox, would not fit into her mailbox, so the USPS left her a notice on 3/6/2013, "You have a package to be picked up at the post office..." After a few days, she took the notice and went to pick up her purchase. Postal employee that was helping her said, "Your package is not here; it was sent back, because you DID not pick it up..." Long story short, she doesn't have her purchase; it was never sent back, as there is USPS procedure when sending an unclaimed item back, and it was not done!! I do not have it.

My passport was mailed express delivery by the US passport office using USPS on June 4. According to USPS tracking, it was delivered on June 6. It was never delivered. I was told by 1-800-ASK-USPS to call Consumer Affairs at 787-622-1649. I told the agent that this was a Puerto Rican telephone number, and they would never answer. I was right.

Mail continuously returned to sender without depositing in the mailbox that was hanging in front of the house. Complained several times to Central Brook Road Customer Service. No results. On Thursday, I was on the sidewalk in front of the house chatting with a neighbor when the carrier approached. I asked why she did not put the mail in my box. She said that the house was vacant. I told her it was not vacant, to go ahead and put the mail in the box, as it was costing me a lot of money when bills and statements were not delivered. She said that she would not do it. I told her that I would have to file a report and asked her for her name. She refused to give me her name, so I said that I would have to take a photo to identify her to accompany the report. She called the police. That day, I went, again, to the Brook Road Customer Service and reported the incident. I was told that they would be in touch with me, via my cell phone, on Monday. It is now 5 o'clock on Monday. Still no communication from them.

I mailed a package by Priority Mail from Mooresville, NC to San Diego, CA on 6/4/2013. I was given an expected delivery date of 6/6/2013 and on 6/8/2013 when I contacted the post office to locate my package, I was told it has been sitting in CLT, NC for the past three days and will leave later that day for CA on 6/10/2013. I was told the package arrived in CA early morning of 6/10/2013. This is four days after the expected delivery date that the package was not delivered. Why would I be told if I paid for Priority service my expected date of delivery is 6/6/2013, if that is not so???

I purchased an item online and they have mailed it through UPS Innovations. I was tracking it in UPS and it was moving until they transferred the package to USPS. It wasn't moving for 4 days so I decided to contact my post office, and I have been told that they haven't received it, but the tracking number said it's already handed to them. Now I don't know where my package is.

I have waited all day for an important package from the postal service and no mail was delivered to my street today (30318). Very frustrating!

I thought I was at the USPS site changing my address. They took my bank account info, which I expected because when I visited USPS before, they charged my account $1.00 to prove my identity - which I think is wrong, but they do that. I put my info in and was surprised they didn't invoice me for the dollar at my email address. I received an email with the heading "Change my Address - Fast and Secure Change of Address with the USPS" which made me think also, that I had changed it through the USPS. The email stated the following: "Congratulations! Your change of address request has been processed. You should be receiving your forwarded mail within 710 postal days after your requested forwarding date." I had to put the info in 3 times, first for my name, then my home business name and then again to correct the zip code typo I had made. Then today, several days later, I found they had charged me $19.95 per time I sent in the info. There was no permission, no statement saying they would charge my account and no invoice. They simply stole my money.

It all started in mid-May 2013. Out of 14 things I bought online, I have only gotten 3 of them. The rest say they have been delivered. I have been home waiting for them, specially since most of them are signature required since they are coming from overseas. This has never happened to me. I understand mail goes missing all of the time, but 11 different packages on different dates? Seriously!!! I have contacted my local post and USPS. All I got was to come here and complain. Also, where is my mail? I haven't gotten mail for about two weeks now.

USPS has not forwarded our mail after moving. It's been 14+ (mail delivery days). We now must pay extra charges to pay some of our bills.

On 11 May 2013, I sent a package to Ukraine. Now, almost one month later, per so-called tracking tool "Track & Confirm" my package is at "Local" Postal office in Ukraine. It is unclaimed and they "contacted me" about it. Once I called to Ukraine and tracked this shipment in their system, this package is 600 miles away from where it should be, recipient's name is different and of course, so is the address. Once placing a complaint with USPS, I had been told multiple times, that it is now MY problem, as it is not on US soil anymore. Multiple promises that USPS requested current location of the package from Ukrainian postal service were made and all of those are nothing, but words!

This is a follow-up to a previous review. After five weeks, my packages have still not been delivered and USPS does not care.

On the 29th of May, I had a postal woman named Felicia who conducted herself very unprofessionally. She was screaming for me to close my front door. I explained to her that I was getting my groceries out of my car. She said on the street that she would not deliver my mail then and sped off. I called the La Habra Imperial office to complain. I spoke with Rosalva who had already spoken with Felicia (postal woman). Rosalva said that all the postal delivery people are instructed to not deliver the mail if the front door is open. This was not explained to me at all. Rosalva didn't let me explain my situation at all.

There seems to be a systemic problem at the USPS on Spring Cypress Rd. Several packages were never received and the USPS never returns calls or answers their phone. I recently received a package that USPS said was delivered a month later!

USPS is the WORST! My package has been missing for a month. I've called usps.com, went to the post office several times and even had a case with Consumer Affairs. The lady working on my case was Ms. Cheryl **. She did nothing! All I was told was to call the manager at the post office Ms. ** and all she did was give attitude! So I called USPS again, I was told to write US Postal Service Consumer Industry Affairs, office of Vice president. All I know I'm not going to stop until something is done or my money is replaced. I have 2 kids and heart trouble. I can't afford to lose money and I don't want this to happen again. My next step is to call Help Me Howard.

The postmaster continually refuses to forward packages to my address. I MUST have a PO box since the US Mail WILL NOT deliver to my home. As a result, anything larger than a letter is automatically returned to sender without any notification to me, or any notification to the sender by the postmaster. My PO Box is located in a contract office where the owner DOES NOT MIND holding packages for her patrons, but they are NEVER DELIVERED TO HER! As a result, I continually try to have everything shipped via your competition, but when this does not happen, everything goes missing. The postmaster at 32134 knows our local contract agent WILL accept these packages, as she has told the postmaster she will, but returns them anyway. I find this kind of arrogance and lack of concern for your business unacceptable! Do you really not know why everyone is avoiding using your services?

I have two packages that were stated to be delivered but I never received them. I called the USPS hotline. I was given a case number and told someone would contact me as to what happened to my packages. I never received a call from USPS. I have called USPS several times regarding this matter and was told they are conducting an investigation and I should wait to hear from them. The packages have been missing since 5-16-13. In 10 days, it will be an entire month that my packages are missing. I know that in order to receive a package, it has to be signed for. Why hasn't the USPS go back to the residence that they allege the packages were delivered to retrieve them?

USPS SUCKS. I am a merchant who ships out over 300 packages daily. I used to use USPS to handle most of my packages, but I do not anymore. Why? Well, let me tell you. USPS uses FedEx to sort its packages. But FedEx hires anyone. No high school diploma, no problem. No GED, no problem. They are hiring people right off the street - thugs, crooks, drug dealers, pimps and shady people. They don't care. They do not care because they process so many packages that they need the extra help. I was shipping my packages through them until one month (over 900 packages), it kept arriving at their destination with only 1 product out of the entire order the person ordered left in the package.

I went to my PO Box to pick up a packaged delivered on 05/24 as per USPS tracking status. Unfortunately, there is nothing in our PO Box. I talked to one of the staff (Mr. **) and asked what's going on with the mail/package. He promptly helped us by checking the back office to see if it is there but came back with info that it’s not there. I requested to talk to the supervisor, and she refused to talk to me or even see me. This is not the first time, LINDA **, the supervisor, took for granted my concern regarding the lost mails/package I had in this PO Box. This is not right! Somebody needs to fix this matter, not just for my case but for the other consumer who might have the same problem as mine but never speak out.

I've been waiting for really important mail I need for legal purposes. This mail took an arm and leg to get. Now, it's going on 20 days and the mail is nowhere to be seen. FIRST, I called the local post office. They said they have nothing to do with it. I called customer service and filed a "claim". Somebody called me back three days later. The number they left to call did not work. I called again today. I spoke to a very, very rude idiot who kept cutting me off even though I was quite polite and then she hang up on me.

Three weeks ago, I was sent a letter containing money to help pay my bills. It never arrived. Sent money orders to a court house to pay fines, but it never arrived. Suspended license, warrant for my arrest. I receive other people's mail on a regular basis. Some letters are opened before they get to my mail box. I'm done. I have to pay extra for tracking in order to make sure the postal carrier does their job. No more USPS. I'll FedEx or UPS before I buy another stamp. USPS, do your job before you lose it to private companies.

I have been waiting for a couple of boxes to arrive since May 2, today is May 30. The USPS tracking has them reaching the initial sorting facility and then stopped tracking. According to the USPS estimate, they were to arrive at my doorstep on May 22. It has been over a week that they should have been delivered. I can understand something happening that might have delayed them as they are traveling from Hawaii to Miami, FL. What I cannot understand is that I have been leaving requests for information on the USPS customer service website for a week and nobody even bothers to respond.

I sent a media package with confirmation to the receiver and after a month later, they claimed they never received it. I contacted the postal office and tracked the package but it just stated it's still in the facility. I asked them where my package is and they informed me to open a case, which I did! After the case is opened, USPS contacted me twice leaving voicemails, stating they had lost my package or the delivery person did not scan the package, therefore, the package is lost now and also to contact my local postal office to get a refund of the confirmation and postal since they did not do the job correctly. After I did as I was told, I went to the postal office and asked for refund. They told me since it's a case that was opened, I have to call the USPS directly and they would mail me the refund like a month later. So I waited a month and nothing happens!

I sold a golf club on eBay and sent the package via Priority Mail on May 20, 2013 to Texas. The last tracking information indicates the package left sorting facility in Anaheim, CA on May 21, 2013. Today is May 30, 2013. The buyer has not received it and the tracking information is the same as May 21. I've called and visited the local post office and even called the destination post office. No one knows what happened to the package.

I’m an artist who works from home. I sent out a painting to a customer and when she received it, she said it was folded in half and on the diagonal in a few places. The way it was folded, it looked like it was deliberate. When I package art to go out, it gets packaged in very thick double layer heavy duty cardboard and sealed/taped all the way around the whole thing with packing tape. I called the post office and they basically pushed me away and made it sound like they didn’t care and they said, “Well, contact Consumer Affairs. I can’t do anything.” He basically pushed me off the phone and didn’t want anything to do with the situation. They said the only time they won’t damage or fold something is if I paint, do not bend on it. Are you kidding me!? NOW for good customer service, I have to repaint another painting for my client and pay for supplies and shipping and time as well... I’m out of work and every dime count. So now, I’m losing money.

US Postal Services is ridiculous. Many of their staff members are rude and very unprofessional. The so-called mail carrier in my area decided which letter to put in my mail box and which one to return to the sender. Between April 15, 2013 and May 30, 2013, I hardly received mails. There was a period she decided to put loads (excessive) of advertisement papers in my mail box. I suspect she gathered those junk that belong to other people and slot it in my mail box. I was furious but I emptied the box. Not knowing, she called her supervisor to say that my mail box is full and that I have not been collecting my mails for some time (malicious act). She said that I must have traveled out of state.

I sent a demand letter via CERTIFIED MAIL to my old landlord on 5/14/2013. As of this writing, tracking shows that they still have NOT received it! I called USPS customer services a couple of times. They gave me a case number and said someone would call me the next business day, which obviously did not happen. I called them again saying no one called me. They gave me a 661 number for Consumer Affairs. I called them and they said they will try to look for it. I called the next day and they said, “Why don't you call the recipient's post office?” I didn't like this since they're supposed to do their job, but I did just to find out where my letter was.