USPS Reviews

USPS customer service sucks. They make it impossible to talk to a customer service rep. First they say, "if you want to speak to customer service, please tell us why." I said tracking. They asked me for the tracking label. I gave it to them. After that, they I was refused the option to talk to customer service. My complaint was I was waiting for a package that was supposed to be in that day and there was no info to tell me where my package was. I HATE USPS AND THEIR CUSTOMER SERVICE. EVERYONE THERE SHOULD BE FIRED!!! This has happened more than once. I hate using USPS for shipping services because they don't seem to care about the customer at all. When they do deliver packages, they just leave it at my door and don't even knock.

I have been more than patient with trying to resolve numerous issues with my local postal office and still like my complaints are left ignored. I do know that when delivering a package, letter, etc that there should be an attempt first to bring the package to the receiving person before placing a pink letter in someone's mailbox. I track all my packages via email and text. But instead that leave a notice in my box saying receptacle blocked not that someone was not home to receive it. No receptacle is blocked too lazy to come upstairs to deliver. But you have to come inside the building to put the pink slip in my box, why not come upstairs. So tell me what was blocked??? And I do know that the package would have definitely fit in my mailbox.

I don't know where else to go. My local post office has REPEATEDLY lost packages and mail over the past 10 years. Sometimes I'm lucky and some random person will bring it to me but more often than not my missing items have disappeared into some post office black hole. I have filed complaints with their headquarters as well as the local office. Yet here I am again. Was waiting for a gift for my daughter yesterday, tracking it, knowing it was supposed to be delivered yesterday. It never came. Checked today and the site says it was delivered yesterday AND put on my front porch. I'm home ALL day. My husband was off work and here and got the mail right after she left. NOTHING came. I've tried calling the local post office AGAIN but their line has been busy for 30 minutes. I don't know what else to do anymore.

I ordered two packages through Amazon that were supposed to be delivered by USPS on 1/18/2016. One was a small package, a scarf. The other was a $200+ order that included 11 items, including a space heater. On Monday at work, I checked my Amazon account. It stated that both packages had been delivered around 3 pm. A short time later, I received notice from my landlord that the heat in my building was not working and that the soonest it could be fixed was the following day, 1/19/2016. "At least that space heater arrived," I thought to myself. "I can make it through the night with that." It was 18 degrees outside. When I reached home, my bedroom was 45 degrees. And guess what? USPS delivered one package -- the scarf -- but not the second. Both were time-stamped 3:18 delivered, which must have meant they were on the same truck and arrived at my house at the same time.

Not only was I trying to get my package which was late for months. When I finally found out what happen to it after hunting down my $70 contacts, I found out that for no reason they had return it to the sender. No damn reason, no note, no telling me at all. I told the post office to hold my mail about a month ago. They never did. I told them to forward the package to me. They never did.

Never had more problems with anything else ever than the USPS. They need to go away. They give America and business a bad name.

It has been nothing but trouble since I moved into my apartment complex in Boulder, Colorado. My first really bad experience with the local post office was Christmas of 2013. Normally I never have any issues with delivery, but that particular Christmas one of our packages arrived at the leasing office extremely damaged. Every year we receive a package from our grandmother full of her baked goods and other gifts. The leasing office said the package was damaged upon receiving it. Someone had cut open the package with a razor blade and tore through it like an animal. It was very obvious a box cutter of sorts was used, and then the person proceeded to tear through the incision with their hands, crushing everything.

Have had 10+ packages lost over the last 6 years which, UPS tracking shows as having delivered to USPS. Misinformation from postal workers and no one gives a damn. Customer service? Fuggeddaboudit... English as a 2nd language. A bunch of dead heads waiting for federal holidays and retirement.

How long would you expect a medium weight package, delivery costing 50 (+20 for duty and tax) to ship to the UK? For those of you in America, 50 is about $70. 2 weeks maybe? A month, tops? Well as of today, it's been a month, and there is no sign of it, despite it departing from the UK airport in London 3 days ago. And it's not as if I live in the highlands, I don't even live in the north. I'm in the midlands, in an easy to access town. For the incredibly high shipping cost, I would expect a better service. But I guess that's my fault, for choosing USPS.

Thieves broke into and destroyed our mailbox kiosks. So here in Dublin, CA the PO was build for a village of 1000 people. There are now 52,000 people. So the said mail is to be now picked up in San Ramon, a half hour away. BUT THEY CANNOT FIND over a week's worth of our mail!

I shipped 2 packages to Ecuador, spent $230 dollars (3-5 business days). The packages never made it and just to return them has been a nightmare. After a month I still don't have the packages back and there is no refund for the expenses.

Don't choose USPS in GTE. Even the USPS shipping rate is cheap, but it may cause a lot of problems if you need the product immediately. I Use USPS shipping method in GTE more than 10 times. 1 times package missed, 4 times package delivery delay. Right now I'm not using USPS in GTE anymore and hard to chat with USPS.

Every month I received mail through USPS 1 day priority mail express and every month I have an issue with them. My mail has been stuck since yesterday. God KNOW WHERE and USPS can't tell me where it is. When we ask for a refund we can't get it.

I receive packages every month & have to pickup my packages at this USPS location. The majority of the senior workers & supervisor of the location have a very poor attitude w/ the customers & are unable to resolve issues that customers have.

This has been the absolute worse treatment I have ever encounter throughout my life. First and foremost, "my carrier" left my package containing my prescription glasses in the hall of a multi-unit building on, of all days, the day before Christmas. I'm assuming someone picked up my package because I never received it. Went to the Grand Crossing station located on 74th and Cottage Grove on the 30th of December and received absolutely no help. Witness a clerk with blue and black hair who unlawfully gave an individual a package without him providing proper identification. (Could be why I don't have my package.)

I went in yesterday to ship 3 packages. Before I could even say anything the hag said, "Nope you can't ship these. The originating zip is not from here." Never heard of that in my life. I have shipped from all the surrounding post offices never had it questioned in my life. I like shipping from the bigger offices rather than my small one because of the convenient hours. So after being told I couldn't ship my packages, I grabbed them and started to walk out, got almost to the door and the clerk lady screamed across the room in front of everyone "**." I have never had a declination of character like that in my life. A government ran business and you have a clerk screaming names across the lobby. I will be contact in an attorney and following through with higher up personnel.

Apparently, I selected package/thick envelope instead of selecting "large package". The original charge would have been the same if I selected the proper category. Since I did not, the United States Postal Service charged a total of $29.48 (plus the original postage of $13.87). Apparently, "dimensional bases pricing should have applied". The United States Postal Service charged $43.35 for a package UNDER 20 POUNDS!! I will think twice before using a company that THRIVES ON SCAMMING PEOPLE!

A purchase I made on Dec 28th from a company I'm very happy with the service of was sent by UPS and then turned over to postal service due on 12/31. Well THEY said it was delivered, but to who I don't know because I don't have it. The Management office where the usual mailman takes packages was closed, so WHO delivered my package and to whom. I was not at home and the mailbox could not hold. But the message reads "in/around the mailbox"!!! They either stole my package or left the mailboxes open for anyone to take. The level of service in ALL the industry needs an acute overhaul.

I mailed a letter from Cleveland OH at Atlanta GA post office on Monday Dec 28th. I wanted delivery before Friday. To be safe I paid the $6.00 for Priority Mail 2 Day, vs. just sending my letter using a first class 49 cent stamp. In the end, I paid for 2 day delivery and got 4 day delivery. What a RIPOFF!

Mailed 3 boxes at night on the 15th of December, two-day priority. One got to Olympia, Washington on the 19th, the 2nd box got to Olympia on the 21st, and the 3rd finally got there on the 26th (after Christmas). I was so mad I could SPIT!!! Main present for my 20-year-old son. There is nothing priority about this system. It never takes TWO days to get there, always 4. How can you call something 2-day priority mail, when it takes four. This is always the case. It doesn't have to be a holiday, or snowing.

The manager brenda of this small post office runs this office like a tyrant. She is always the one that answers the phone so it is impossible to speak to the rest of the staff that are in fact very pleasant. She always refuses to place a parcel in a locker when one becomes available. She refuses to check if a parcel is there. I have have had parcels sent back the very next day. She has hang up on me. It is always a negative no before I have the opportunity to complete my sentence.

I ordered multiple packages for the Christmas holiday, expecting to get some before, and some right after Christmas. So far, I've only received one item, delivered today. I have tracking on all my packages, so I can see when they arrive here in town, and when they are ready for delivery. All of my packages have been here in Dallas since before Christmas, a couple even show they attempted to deliver them on Saturday. As they already tried to deliver these packages, why is it that I only got one in today's mail? I even paid extra for one package, that was supposed to be delivered a week ago. It's here in Dallas, but I get nothing. One of my orders was coming from Australia, but still arrived in Texas in time to be delivered to me in the time I paid for. However, it's still not here. Meanwhile, my son's dog is banned from my house until I get this package (her flea medicine) as I can't risk her getting eaten up again from our apt. yard.

Warning! To USPS customers in the Dolores Heights area and other parts of the Mission District in San Francisco: Be on the lookout for a white male USPS delivery man in his late 20s/early 30s who drives a parcel truck during evening hours. This person has been purposely avoiding his duties of delivering mail packages in the area, quite possibly in other parts of the city as well. Instead of knocking and or ringing on residents' doors with package in hand as he is supposed to do, he quietly slips notices in their mailboxes informing them that nobody was home and that they must pick up their package at the Bryant St, Station.

On 12 Nov 2015, I paid $32.17 to a post office in Chesapeake, VA to have a package delivered to my daughter in Kent, WA. I did not ensure the package because it was nothing of major value, and nothing fragile. But of course the items were of a personal and sentimental nature, and obviously items that meant something to me and to my daughter. AND I felt that if I am paying the USPS to deliver my items, they would honor their commitment and provide the service they were paid for. Unfortunately, the box of items were never received by my daughter, the addressee. Our efforts to have the box located resulted in nothing but frustration and aggravation. The USPS tracking info shows the package was delivered at the apartment complex manager's bldg. The apartment manager and staff insisted that the package was never delivered to them. A research case (#**) was initiated by the postal service district office for the Kent, WA area.

I mailed a package on 12/11/2015. Today 12/27/2015 it has the same message "left Bell Gardens delivery date 12/19/2015". The package was only going to TX. Another package mailed, paid extra for delivery signature and insurance, never was scanned at starting point. It has been a week and finally has a message "arrived at NJ" (it is due to deliver in NY). The Buyer did not even think I shipped the item because it showed as only printed label. Thinking that you should be able to at least scan items at stops, how long can it take?

Sent off a package the 17th of Dec. More than enough time to get to its destination. Tracking states it will get delivered on the 26th. No delivery and no update. I have lost my faith in the USPS for the second year in a row. Out of date, lousy service.

I shipped a package priority on the morning of 12/19. The package was missorted, and ended up in MT the day it was supposed to be in MS. Then, it was apparently put on a truck and arrived in North AL on the 24th, where it still sits. Thanks USPS... my dad didn't get his package on Christmas day. Is there any way to get a refund on freight?

For the last few years we have had delivery issues. Bills lost in the mail causing me to incur late charges. Pay bills on time, but get them returned in the "We're Sorry We Mishandled Your Mail" envelope. Bill was ripped and check ripped in half with signature and account number very visible. Mail had a big footprint on it and was dirty and muddy. Now I do all bills online. I have to. Cannot trust the Postal Service. The latest issue was a package of spices shipped priority two-day mail as they were fresh spices that needed to be used or frozen within a week. It took 9 days! 9 days for two-day shipping?! Don't office it and don't charge extra if you cannot provide the service! People Magazine received looked like it went through a wood chipper.

I ordered a Christmas present for someone and it said it was delivered to my apartment on Friday, December 18th at 4 PM. I know my apartment closed early that day at noon. I checked with the office the next day and they don't have it. They still don't have it 5 days later. They said the mailman usually puts the package in the boxes or he takes it with him and doesn't leave it sitting out. I went to the local USPS and they don't have it in their inventory. All they had to say was "well it says delivered." Well guess what, it's nowhere to be found. I called USPS and they said their tracking system is down and they don't search anything. I asked about filing a claim and the lady said that option is not available for my package because it didn't come with a shipping option with insurance.

My mail delivery person is a woman and she is terrific. She is friendly and goes above and beyond her duties. She always has a smile and such a happy attitude. When I do have to go to the Post Office on New York Street in Redlands, CA they are always helpful and pleasant. I think they should know how much they are appreciated.

I mailed TWO 'flat ship' priority international packages on the same day (on the same transaction) going to the same country. Package one went from Long Island to Newark for a flight to Milan and then was delivered as expected. Package two went from Long Island to MIAMI (took over a week to get there) and now is finally on a plane to Italy. Each package cost $86.25 to ship and there is an estimated 6-10 delivery time (apparently it is not guaranteed). While I understand there can always be issues shipping international, the problem here is why would a package (same weight/size) go to Miami from New York while the other leaves from New Jersey? Their shipping rates are $30 higher (per package) than last year. Needless to say, this is the last time I ship anything international. I may as well just fly there and bring my gifts.

Mailed a package on December 10 that cleared a local supporting facility on December 12, bound for Silver Spring, Maryland -- and dropped off the map, neither being updated on the website or received at the delivery local post office. Finding a way to report this and ask for help online was extremely frustrating. There is no mail lost or lost track of mail option on the email report and the phone number does not provide an opportunity to speak to an agent about priority mail. Filed an online report under the category of non-delivery of package, which earned me an unpleasant call from the recipient post office because she felt that I had blamed her for something she didn't do as the package had never reached her office.

Customer service waiting is an hour. Re-delivery takes days. Agent at local USPS wasn't willing to help. Just name a few. Avoid at all cost if I can.

I used priority mail envelop to mail my original passport and supporting documents (includes cashier's check of $91.00) from Golden Valley, MN to BLS International Services, Chicago on Nov. 23rd, 2015. Till now it has not reached the destination. As per the tracking information, the mail looped between Minneapolis and Chicago for 3 times. I struggled a lot to get the correct information about the package and visited many USPS offices but no one was able to provide the same. Their reply was: "I don't know," "I have no idea." I did intercept the package as well but was not successful either. I called the Consumer Affairs of USPS, Minneapolis on Dec. 8th and still the package couldn't be tracked. Suddenly on the same day I got a message that the package was delivered and I was fine at that time.

I sent a package from Bloomington, IN on 12/10/15. Tracking states it will be delivered on 12/16/15. Tracking shows that it left Bloomington Post office on 12/10/15 and there is no further information. My daughter still has not gotten it 12/21/15. To make matters worse the USPS customer service is not taking calls until after Christmas! Tried to send an email but you can only email from their website and of course you can only email them about problems with your local mail delivery! VERY frustrating! Avoiding speaking with people because you know you have screwed up IS NOT good CUSTOMER SERVICE! And they wonder why they are losing money every year? I will NEVER mail packages with them again! I would not even keep my PO Box except that I live in a rural area and we don't have door-to-door delivery! I will pay a bit more and use FEDEX or UPS from now on!

I just heard from my daughter in Oceanside, NY that she went to mail a pkg 7 lbs today 12/21/15 with our Christmas presents. She was told she would have to pay an extra $60 to get it here (Plymouth, NC) by 12/24. I mailed 2 pkgs over 25 lbs each on Friday 12/18 priority 2 day and was told the expected delivery was 12/21. The girl very nicely said it was backed up up north and may not deliver on 12/21 which I told her I'll be happy if it gets there by 12/24. Why does a post office in New York have to be so nasty. Is they not the US post office? There are a lot of people who would love a job so much they would probably actually be nice to people if they had one. Nasty people should work in a dark hole somewhere. I miss NY very much, but not the Post office there.

My brother send me a package from Rochester NY to ** so now my Christmas gift is lost or stolen. The package num. **. So if can't find my package I will sue the postman that runs my route because it's his job to call or locate or send the package back and it did not yet happen.

Everything I ordered has been involved with USPS. I am in Gainesville, FL and USPS is very slow and rude. They're always refusing to deliver my packages to my front door as I requested and they put it in my mailbox. It's so aggravating to have to deal with this company. Apparently I'm typing in my shipping address correctly and every package I've tracked, apparently is being "UNDELIVERABLE" because evidently my address is always incorrect when it isn't. I am so sick of this company. They are really poor with mailing packages and their customer service is awful. I have never had this problem with UPS. USPS sucks.

Any other product offered with the expectations of USPS Priority mail 2 or 3 day which does not even come close to delivering on what is advertised would be considered consumer fraud. I order an item which was shipped on a Monday with 2 business day delivery. After it was accepted by USPS they changed it to 3 day priority mail. Then stated that it would be delivered on Friday which it never was. This item was shipped from Georgia, instead of going to Portland, Oregon it went to Sacramento, California where it sat for 4 days. Here is the tracking no. **, see for yourself. I wonder who holds USPS accountable for their performance. Probably no one. Amazing what poor performance these folks can get away with.

I ordered two packages from Amazon Prime, both including very important and expensive Christmas presents for my family. A few days later I got a text saying both my packages "could not be delivered" with no other details whatsoever. Nothing was left at my address and no further information was provided as to where the packages were or how I could get them. On Amazon's website it simply says the packages were in my town at some point, but "could not be delivered" and the USPS website said the same exact thing. No details at all. We were home all day on the expected delivery date, and no packages or even notices or messages were left with us, just our regular mail.

I've read a lot of reviews concerning delivery with the USPS and while many of my parcels are late, they're never too late. It's usually a day or two and this mainly happens during the holiday shopping season. For the huge amount of shipping and receiving that they do around this time of year, they do good work. If more people actually shopped in store this possibly could cut the delays some but most do not want to bother with actually going to a store so they order online. FedEx, UPS as well as USPS get inundated with packages and while all honestly try to get all packages to their destination in a prompt and timely manner arrival times are and can be a day or so late.

Ordered something from Etsy that was made in China. Somehow address settings reverted to an apartment from 2 years ago. Even though my address is changed with USPS, they said I couldn't intercept the package because it was international. Even though I can see the tracking information and how the package keeps moving further away from me. I would have spent good money to keep them in Michigan, they had already made it all the way here. Really frustrating. Those were supposed to be Christmas Presents. The woman was not helpful and quite rude.

This is not the postal service I grew up with. They raise prices, close offices then take 2 weeks to deliver a small package across 3 states. Sent first class. It traveled 7 states. Stayed overnight for 4 days. The promised date was 5 days ago and it is still not here. I will never use the post office again. They are worthless. Pay a little more and use Fed-Ex or UPS. At least they know what they are doing.

Never send mails through USPS in lifetime. I had this experience thrice, though they are streamlined and improved after I had bad experience before. I sent my important documents through mail from NY to NJ through Priority Mail Express. The receiver needs to sign the package at time of delivery. This package supposed to reach in two days and it's been 5 days passed, no response and no status update online. It says they left a note receipt but actually they didn't. The next day when recipient went to postal office for picking up, they were searching a package for an hour and couldn't find it. First time USPS misplaced my passport and now I lost my documents. This is a lesson for everyone and you can opt for Fedex/UPS though it's expensive, but your package will reach safely.

I paid $42 at Nolensville PO for 2-Day Priority for care package for my son at Boise State University. Gloves, thermals, hand warmers, food gift card for his Finals. IT TOOK 5 DAYS for it to leave Nashville & then it was sent to AZ! Called 4 times, USPS left a message that it would be another 5 days! 10 days for 2-day Priority! Charles at the call center was great, but no one else helped. Horrible & unacceptable!

I used USPS top overnight service to send a passport to an immigration office in Washington, DC to receive my student visa to study abroad. The package never arrived. In fact the tracking info only went as far as my local dispatch facility and no further info was provided. I contacted the local office, the Consumer Affairs office in Boston and then the office in Washington, DC. They opened a case and provided absolutely no additional information. This has been a nightmare as I had to finally report the passport as lost in USPS mail to the State Department and scrambled to get a new passport to meet a critical deadline. I will NEVER use your service again. It was unacceptable to have this happen. Even the Postmaster General in my area had no additional info or help to provide. Horrible way to start the holiday season.

On Tuesday, December 8, my brother mailed a small package via priority mail. It has been 8 days now but the package has since not arrived. It sits in each station for days. I received notification that it arrived in Atlanta on Monday, December 14. Two days later I received another notification telling me the same thing. I am traveling out of the country and the sim card I was to use to contact relatives has still not arrived. This is not the first time the postal agency has done this. However, I realize many people are having similar bad experiences as I do. I'm not sure what has become of the postal agency nowadays.

Our local Post Office in Glendive, Montana sucks something terrible!! Why don't people put effort into their job anymore? I don't receive my mail. I get other people's mail that have never lived at my address!! I'm so tired of this!!! They should take mail where it says on address!! Before too long I will go all paperless and maybe the post office will no longer be here!!

Mailed a package with the postal service, has identified a problem with the processing of this item for over 6 days, and it seems to be looping near the Opa Locka, Florida area. I drive with a rental car from Fort Lauderdale, Florida to Opa Locka, Florida to find out the package was not there. They stated it's at the main facility, and the public is not allow to be near there. So how can I pick up my package. The reason I could not call, is no one answers the phone. I'm extremely upset. I would have love to pick up my package but they won't let me pick it up. I wish someone could help.

I mailed five small packages on the same day from the same post office to Britain. I paid a fortune in postage only to find out they can track as far as the point of exit from this country. Three of the packages made it to Miami. Two are showing that they arrived in Baton Rouge, LA on 12-7. It is now Dec. 14. I e-mailed USPS, got no reply. I called the toll-free number--someone would look into it.

I went to the post office on a Wednesday afternoon to mail a package to my boyfriend who lives 400 miles away. I had food in the package and I told the woman working in the post office that I needed it to arrive so it didn't go bad. She chose priority shipping because it was going to be the same price as regular shipping. The package was supposed to arrive at his house on Saturday. Now the tracker says the package won't be delivered until Tuesday. I am very unhappy seeing as I spent $6 to ship a package with food that will arrive in 6 days instead of 2 or 3 like it was supposed to.

This been going since May of 2015, the mail carrier wouldn't come one or two days a week. Like December 8, and December 12, 2015 the mail carrier never showed up to deliver the mail. I called the 1800 postal service phone number and nothing been done about the problem. This problem just keep on happening.

I'm a United States Postal Service customer that mailed a package from the United States to Italy on July 13, 2015. The package contained a number of items. One of those items was an IPhone 6 cell phone. While dropping off the package at the post office I filled out a form listing the items in the package (the IPhone 6 as one of the items) and was offered to purchase insurance by the USPS employee. Which I agreed to. The package was then taken by the USPS employee to begin the process of mailing it to Italy. No attempt was made by the employee to explain or offer any form of material that would inform me of specific laws governing nonmailable, prohibited or restricted items to Italy.

I put in a complaint with USPS about my packages. They said a supervisor would call me back. Mrs. ** 's customer service was the worst, she told me that I should come to the post office to pick up my packages because they are very busy! I PAID FOR A SERVICE. I WORK 6 DAYS A WEEK, I don't have the TIME to go to a post office. Not only that, she is the supervisor from another post office not where my packages are.

I placed a few orders online for my Christmas shopping. Because I have a P.O. BOX I am very watchful of the service carrier used when placing an order. If it is UPS I enter my home address and if it's USPS I use my box. If possible I try to use both just in case. Two particular orders from Target.com were placed and shipped via UPS. I used my physical address and in the process of tracking the orders I was informed the packages were transferred to the local post office. I called them up and explained my situation. I asked if I could please pick up my packages. I was willing to show I.d., my order info, tracking number, anything.

My mom just sent a package for my son on his birthday. Was suppose to get here Dec.5. She sent it Dec. 1. It is now Dec 8 and I tried to track the package and it just says that it has been received and accepted in Chicago, Il. My son is sad and upset that his gift never got here. Never experienced this before. It's sad cause she spent a lot of money on the gift and they are only willing to give her 50 dollars if she makes a claim. I'm still hoping the gift will arrive. If you are reading this, I would just use FedEx or anything else except USPS. Hope this helps you.

It is 32 days today since Nov 6, 2015 when I mailed a package from Brooklyn, NY to Miami, FL. The USPS website shows the estimated delivery date as Nov 12, 2015. But, the package is still in transit (according to the USPS website). I have been contacting ASK USPS phone several times. After each time of staying on the line for about 45 minutes or so, I was able to talk to an agent. They created a case for me, but no helpful investigation was done. Each time, a different agent says a totally different thing.

On 12/4 early in the day, I sent my passport renewal via USPS Priority Mail, with scheduled delivery on 12/7. It is still showing in Opa Locka, FL (Miami). It was in the box outgoing early in the day and the postal service was here mid-afternoon. The system shows that it was picked up on the 5th (a lie) and that it has been in Opa Locka since just after midnight on the 6th. I phoned the Passport Service office and they've not received it. I tried calling the postal service and ended up on hold for over 20 minutes now - still on hold. I can only imagine the damage that a pilfered passport could incur. (Yes - I sent my existing passport which expires next month, as required with the renewal application.)

I was to receive a package on Sat, Dec 5th. The USPS website reflects it was delivered to my front door at 12:42 PM. However I never received it nor did I receive a notice saying it was sent back to the USPS. I called to place an inquiry that same day. Monday Dec 7th I called to check on my inquiry and was informed it was closed and that someone had already contacted me. All lies! I never received a phone call from anyone! So I placed another inquiry and on Tuesday Dec 8th I called to check it to make sure it was going through. I get told again that my inquiry has been closed and that someone from USPS had called me. Nobody from the USPS has ever called me!

I was expecting an important package so I had it delivered to my work and was supposed to be delivered by the end of the day and we are open till 9:00 pm. So the driver came by at 5:58 pm and said that there was nobody here to receive the package. And after seeing that message I called customer service to tell them that the driver did not stop here and we were open till 9:00 pm and they were less than 10 minutes away so the customer service person on the phone said "We will try to get the package delivered to you tonight and we will call you back within the hour!"

My mother in-law was nice enough to send a snowsuit for her grandchild on 11/18/2015. The package was delivered but we were not home. They left a note saying where the package would be for pickup but when we went to the post office they said it wasn't there. So I went online for re-delivery the next day and no delivery. I called customer service and they said some will be contacting me about the matter. I got a call back number but no one helped me. It is now December 8, and still no package. I'm done with USPS. We are so suppose to trust this method of delivery around the world and I lost all trust. The workers are rude and disrespectful when you come into the facility. I'm done.

The tracking number is **. Claim ID #: **.

I ordered a product several days before Thanksgiving. USPS picked it up from the shipper, and when they entered it they gave me a delivery date of Dec. 1. It sat in a transit center two states away for a week. Their excuse? Black Friday was busy for them. We are now a week past the delivery date, and the product is finally at least in the same state I am. Who knows when it will actually show up? From now on, I will go with UPS or FedEx. If the shipper doesn't want to use them, I'll find another shipper.

I shipped a package out on the 30th. My friend was going to get it on the 4th. It kept showing it sitting in Sandston so I called. The first time I got the local post office, which the woman told me all kinds of stories about the sorting plant and how many people called complaining. She was nice enough to give me the number to the sorting plant so I called them. I ended up talking to some rude woman. She said my friend will get it on the 4th that it had left the plant. I asked why wasn't it scanned then? She told me some do some don't. I then asked, "Then what makes one package different than the next?" Her reply was "I don't know sir".

I had my school address on my packages so my packages can always deliver on time. But my 6 packages recently were all attempted from USPS from last 2 days and also today. My tracking information says BUSINESS WAS CLOSED but that is a school address and my school open at 7:30 am and close at 2:00 am. I was confused that my school's mail room might be closed? But until today my UPS packages were successful delivered but the USPS still attempted!!! I feel so bad. And also USPS sometimes says delivered but no package in the school mail room. And that happened to me couple times. But what can I do??? Those sellers still using USPS...

I had a package delivered and tracked. When the package got there, it was undeliverable. I then put in for a re-delivery after a week of being stationary at its destination. I called to find out what happened. I was told they would not be responsible for it going to the wrong address and refused to deliver it. 1 hour after I called, it began to move again away from it's destination. Why do you have a re-delivery if you don't listen to your customers. The package was already where it needed to be, all you had to do was take it there and it wasn't going anywhere till I called.

I shipped a merchandise return through USPS on 24th November and as per their system, it should have been reached the destination by 27th. But today is Dec 2nd and still when I check the tracking, its showing as accepted in the Original Location and no further information. I contacted their customer service and also the branch. Both do not know what happened. They filed a case. The lady who sits in the customer service, do not know anything about USPS. The last date for acceptance by the Merchant is December 4th. If its not reaching by that time, I will be losing 500 Dollar... I do not know what to do. Will they return my item back to me or what will be my situation?

I ordered an iPad from Amazon. The projected delivery date was Friday after Thanksgiving. I checked online to find the item was listed as delivered on the Tuesday before. I live in a condo community where mail is delivered to locked cluster boxes. Well there was no key in my box to access a locked parcel box. I waited for the carrier to find out she is a sub. I told her about the missing delivery, said she delivered to my condo. I am retired and was home all day, there was no delivery. What did I get, attitude and sorry about your luck since tracking indicated item was delivered... to who, not me. Wonder why the USPS is in such poor financial condition. People are turning to other means of delivery.

Where they don't deliver your package on time but they have the time to open your mail to see what it is. Bunch of lazy workers. They don't do their jobs.

My medication was shipped first class on Nov.19th 2015 from Kansas City Mo. From there it went to Springfield Ma to Jersey City N.J to Atlanta Ga. I still do not have my medication. As of this date I am depleting my supply of this medication. THE PEOPLE AT THE Lutz Fl post office have bent over backwards to solve this problem. Two weeks to have first class mail delivered, a joke.

Trying to buy stamps, no button to submit at end of transaction. Same problem with Print & Ship. After entering all your data, credit card number, etc. one can never check out! No results are achieved, whatsoever. That's if you are lucky enough to ever get in, because no matter how carefully you save your password, you can never get in again. I've been complaining for years. I called their 800 number, and the representative actually admitted that she receives complaints about how the site fails to perform, constantly, and no one seems to care. Shouldn't someone care?? My husband and I are elderly, and both disabled. We really need to count on the Internet to handle much of our household business. One would think, that this being a government website, that is supposed to provide goods and services to the taxpayers, that they could fix it. I am fed up.

Ordered an item on eBay (espresso tamper). It's been over two weeks, still don't have it. Been at the process facility in New York going on 6 days... I didn't choose to have it shipped USPS. And I'll tell you what, after this experience I will NEVER use USPS again if it's within my ability, practically speaking... I tried to call and inquire to determine what was going on and was on hold for over 20 minutes and finally had to hang up because I didn't have time to hang around any longer. This is supposed to be a branch of our federal government? Our tax dollars are paying for these services? How very unprofessional, shows just how far as a country we've fallen just like ancient Rome. Nothing but lies and corruption everywhere... As the saying goes, "you reap what you saw". Spread the word about how horrible USPS and don't give them another dime!

Since October 14 I been dealing with a "stolen" package and this package was "given" to another person or never arrived to my destination. The package arrived at Utuado Post Office (00641) where somebody signed for it and supposed to arrived at Angeles Post Office (00611), but, never did. I had spoken with 5 different people, 2 from Utuado, Puerto Rico and 3 from San Juan, Puerto Rico, but, as today's date, I don't even have a case or complaint number.

USPS is very irresponsible business. Customer service is very pure and rude. They charge money but lose packages, don't give any info. Better use other businesses for important packages and pay more than be nervous with this company.

I paid for express shipping to Vegadeo Asturias Spain in August. After numerous phone calls to International Claims at USPS, the package mysteriously returned to my home after almost two months. Apparently it was held at customs in Madrid. The recipients live more than 3 hours from Madrid and were not able to work with the Customs office to find agreeable solution. The package was only worth $100 and clearly stated it was a photo and pair of sunglasses!!! Moral of the story is to anticipate customs involvement, do not pay for extra shipping, and ask USPS for clarification on what is involved for delivery in other Country. No one mentioned the need to pay additional fees on other end. Other reviews indicate this is a problem with Spain. Final factor resulting in my post was there is NO recourse from USPS for this issue. Simply out the postage and the items are not where they belong.

With two separate orders/deliveries, my local USPS office/carrier delivered my packages to a dental office down the street. Considering that I live in a small town this should be inexcusable. Somehow, ** and ** get confused. I've never had this issue with FedEx. Close the USPS - this would save us all from dealing with mountains of junk mail.

I mailed a Motor Vehicle Title using priority mail and was charged $6.00. I was told it would be at its destination by Monday of the following week. I had mailed this letter out November 6, 2015. It went From Adams, NY to Rochester NY and then to NH, all within a day's travel. I figured the company would receive the letter by Monday which is what I was told. Well it turns out, the envelope my local post office have me was known for defects due to a clear sleeve on the cover of it. Here it has been almost a month since I've mailed it this upcoming Friday and it has yet to be sent to its destination in ME.

Nov 18, 2015 Insured package from Atlanta to Branford CT from Druid Hills Postal Store. Nov 22, 2015 Insured Package still in the Druid Hills Postal Store. It has been sitting there all this time and not moving. It was promised to get to Branford by Tuesday November 24, 2015 for Thanksgiving gift. USPS website sends one through a loop and asks questions giving the user no place to put the answer. I will never use USPS again, this I promised myself. Their total disregard for good will is outstanding.

I mailed several small, Flat Rate Priority boxes on November 16 at the Gig Harbor PO, Washington. Yesterday I checked the receipt. I wanted to track the items for delivery. One item was actually being mailed back to me, apparently. Rather than use the "TO:" address, the return address was used. It was noted that it would arrive back on November 17. It actually went from Gig Harbor to Tulsa Oklahoma, then Federal Way for a couple of days, and then arrived in Olalla today -- not delivered to our house!!! Never will use Priority again.

The normal driver was on vacation, so the new driver put my package (with $80 contents) on the doorstep located in an alleyway in the middle of Chicago. Unreal.

As of the last few months this year, I have noticed a phenomenon with the US Postal Service, in particular their Los Angeles USPS Facility. High valued insured packages destined for other parts of the country seem to get "stuck" at the aforementioned facility for periods of up to one week or more and for no good reason. While I understand USPS Registered and Insured is advertised as very secure, yet also very slow, this lengthy and unwarranted delay is a relatively new and very annoying occurrence.

On 11/2, I sent a birthday card (in a padded envelope) to a friend in Ireland. I live near Dallas, Texas and it usually takes 7-10 business days. I sent it First Class International and paid $7.10 and was told that it would arrive within 10 business days. By today, 11/18, it STILL hasn't been received. I called an automated number which, after putting in the tracking code, told me that it couldn't provide any information and to contact the recipient.

Waiting for a package that was to be delivered 11/16-didn't arrive. Didn't come 11/17. Checked status 11/18 to find out they tried at 11/17 at 3:30pm - we are a school and that was during car pool - we were there and the front door was open.

I post an Item worth $400 via USPS First-Class International Service. I post it on 16th October 2015 but still Item is not delivered to my friend. Last Update is on 20th October in Chicago, IL & it says your Item is still in transit to the destination. I used USPS First-Class International Service few more times previously to send out Items worth about $250 in that times USPS departed my package out from USA in Jamaica, NY & those items received to him within 7-10 days. But this time parcel is sent to Chicago facility to depart but I don't know what is the reason for that?? And also it's near 4 weeks after last tracking update on USPS site. But item never received to my friend! Can anyone know why this happens??

Ive been a customer for the past 6 years without experiencing any problem. I've sent a package more than a month ago outside the US and the package has been lost and it turns out that I have to take responsibility for something the person that was sending my package did wrong. I was not informed of anything and now I lost a package that was worth 300 dollars.

Called Post office early to track my daughters Birthday gift that was returned from San Antonio Texas. When CSR answered phone she was very rude. Told CSR my post office at Hines V.A hospital said package is at their facility and she said no its not here its some where in Texas. Did not search look or whatever then said goodbye have a nice day. Got up went there quick. Told CSR at cashier what transpired on phone and she insisted the info I gave her is wrong so I gave her the parcel slip left at my mailbox. Low and behold the package was there.

I was tracking my package and waiting for it in Dallas, Tx. Apparently it was circulating for 3 days around Chicago and now it's delayed! This is not the first time this has happened with the crappy USPS. They are the worst delivery service!!

Technology isn't going to solve human problems and the USPS administration should know better. I'm talking about their GPS tracing system allowing dispatchers to know a real time location of the postal delivery vehicles. The satellite will pin point exactly where the vehicle is and where it has been BUT... I promise you you've been fooled and we customers have been victimized by those postal "officers" with their tricks. When it rains big time and the level of personal responsibility inherent to a given worker is low, they simply stay for a while sitting inside their vehicles not picking up the mail from the mail boxes. The sophisticated technology may prove their location but not their actual delivery status. Once again the human factor has been unsuccessfully replaced by more expensive technology to accomplish NOTHING. Thanks.

I run an internet business, and most unfortunately I rely mostly on the USPS for delivery and pickup services. My regular carrier is currently on vacation, and I've been having the worst service possible since then with her subs. Actually, two days out of one week, they did not even pick up or delivery packages although some of them had tracking numbers showing that they were out for delivery. I've seen the USPS going from bad to worse along the years... Many of the employees are not putting any effort whatsoever in customer satisfaction, and they act like that they are just there for the paychecks... Benjamin Franklin, the first Post Master General, must be revolving all over his grave...

USPS lost my item within 3 hours of handing it over. Never updated past them taking it. My item was something I sold. I never received my package back. I had to refund money to the buyer. Then the post office had the nerve to get an attitude with my about looking for my package and didn't even attempt to take my information. I had to escalate myself and call the post office that my package was being shipped to. I had to do all the work to find my package that was most likely stolen from a staff member. Then they are telling me that insurance will only cover a fraction. Why should I pay for them to do their job... or not do it. WORST MAIL DELIVERY SERVICE. And this is not the first time they have misplaced, delivered to wrong address and say it's delivered. UPS or FEDEX from here on out.

I was sent a certified letter on Sept. 9th. After several calls to USPS and several confirmation numbers the letter could not be found. It was resent to me and guess what, that one is missing too. A 3rd letter was sent and now that one is missing. What is going on??? Even with a tracking number, the letters are disappearing in thin air.

How is it my fault my bag got lost, you guys apparently was also just letting someone sign for my items without knowing who it was. I also did a change of address from North Dakota to Idaho. How in the hell do you idiots send it back to North Dakota. Just doesn't make any sense. If it were your stuff you would be pissed too. All my winter gear just up in went ** missing...

On October 26, 2015 I mailed a package to my granddaughter at Cazenovia College. It is now November 11 and she still does not have her package yet. It's been in Rochester, Syracuse, East Nassau, New York. It been in twelve different places. I have gotten no satisfaction. Please help . My mailing label is very clear and correct.

I paid for 1-day shipping and my package has still not arrived. First I placed my order for my product at 10:30 a.m. on Friday 11/6. Product was sent out that day. USPS did not deliver the package on Saturday or Sunday which is fine, but they did not deliver on Monday 11/9 either. Tuesday came and went. Still no delivery. Now here I sit on Veterans Day being told that my package won't be delivered until the 14th, that is 8 ** days after paying for 1-day shipping. Besides this they told me I would need to file a claim for a refund in person and that in 5-10 days I would hear a response. What are they doing in that time? Certainly not delivering mail. The USPS is the ** deliver service on the face of the planet. I would trusts a small Taiwanese child to deliver a package in a package in a more timely manner than the USPS. For your sake and your business' sake do not use the USPS for anything.

I have ordered a number of items online for gifts of all kinds and when the sender ships using USPS it is never a smooth experience. I have never received my packages on time! On top of that, the tracking is never updated, and when I contact my local office I get repeated answers of, "we don't know where it is at currently." USPS you have one job, to get mail to and from senders in a timely fashion. You need to get a better system because you are just terrible!

This company has gone on extensive times where they have shown their laziness and unreliability far too long. Let's put out another point shall we. Ok, on top of the 6 packages lost by the USPS, they still cling to the ideals of we don’t know, we are sorry, maybe “You” should go priority or express packaging next time. This is their Chief excuse whenever they mess up.

I have had nothing but trouble with my mailwoman. Over the winter, a snow plow knocked my mailbox down. She immediately left me a nasty note saying she will no longer deliver mail to me until it is fixed. So, ok, I put the mailbox back up, and tied it on, hopefully until the ground thawed so I could put a new post in the ground. She wrote me another nasty note, giving me exact measurements it has to be or she will not deliver the mail to me. I caught her as she was leaving, and explained that this wasn’t my fault, her reply, "I don't care. It needs to be fixed per my instructions" and drove off without giving me any mail. I finally got it up and mail has been coming.

I live on Kauai, and it costs a bundle to get stuff shipped here. I missed a package because I was out of town on a family emergency and went to get it as soon as I arrived home. They had returned the package to sender. I accepted this and contacted seller to reship and paid shipping again. I continued to receive 'we missed you' slips and went to the post office again, in less than 15 days, and was told that my package had been returned to sender. This time there was no sender on the slip, and they could not tell me the sender or any additional information about the package aside from the tracking number. I asked to speak with a manager, and when I requested paperwork to in the future delay return to sender action, he told me that what I can do is get to the post office on time.

I have 2 open complaints with Consumer Affairs. I have called 5 times since Oct 26 and have yet to receive a single call back regarding these. Both complaints are with USPS. One has been open since Sept and that package is still sitting at a post office and has not moved in over a month. The other is about my negligent carrier and have not heard once from Consumer Affairs since I called and opened it on Oct 9! Not sure what needs to be done in order to get Consumer Affairs to call people back. The call # states you will get a call on the same day. Well, it’s been over a week and a half. When you make your initial complaint, you are told you will get a call within 48 hours. Well, it’s almost a month now on that one. Time to complain about Consumer Affairs!

This is incredible how this government agency do not know where is my package. I sent it on September 25, 2015 to Puerto Rico. The people on PR are not responsible because if they received this package they have to scan it. This is negligence of this office. We don't suppose to trust nobody. This is the first time this happen. I want to know where is it.

I had a parcel sent from the US to Australia. Simple, right? Not quite. The tracking info showed the parcel bouncing around the US for a while, seeing the country I suppose. The last time I checked, my parcel was at Heathrow Airport in England, across the other side of the world in another hemisphere. I finally was able to email USPS with a complaint, I had to use the sender's address and details as the USPS online system stonewalls any attempt by anyone overseas to make online contact.

Electronic Return Receipt from the USPS does not exist. You can track your letter or package, but you will never receive an electronic signature when the item is delivered. I have called, emailed, etc and there is no resolution. Postal employees have told me I must pay for hard copy return receipt if I require a signature upon delivery. This is NOT what is advertised and costs twice as much. And of about 100 items I have sent in the past six months, two have gone missing. Not a terrific record really. I am curious if anyone else has had this difficulty.

This is a review of the 800 number for the USPS. They might be fine in other area (questionable, but giving the benefit of the doubt), but the number was less than helpful. I was seeking information on locations and pickup times that could not be found on the website. I called the 800 number. It kept prompting me to go to the website if I didn't find what I was looking for. Not helpful. None of the automated responses fit my question, but it couldn't understand what I was looking for, so I had to enter something that didn't fit, just to move forward.

My complaint/concern is a bit different. The USPS employee has decided to become involved in a neighborhood dispute. It has me concerned about the delivery of my mail. I purchased a PO box instead but found out that the employee is still placing my mail in the PO box. I went out of town for 5 days and came back to see a letter that should've been in my PO box for a family member that has lived with me & received mail for many years has been sent back stating 'Unable to Forward/For Review'. The correct name and PO box was on this mail and on previous mailings to this family member, but this mail carrier is trouble.

I have lost my mail which is very important and critical by USPS staff. It was a priority mail. The mail had correct address. My regular mailman was not there that day. The other mailman scanned it as "Undeliverable as addressed" in spite of it is having correct address on mail. Even if it has correct address or not, they should have sent it back to sender. They did not do that as well. Either it is misplaced or thrown it away. This is going to cost me my job. I don't know what to do. I opened the investigation case. They closed it mentioning they could not find the mail in post office.

It seems like USPS thinks that they have the hardest job ever. When someone is bedridden and can barely move, and tries their best to buzz them in, and then they don't even leave the package because it takes so long to walk up stairs... USPS sucks.

This office is the worst place to get a package on time when you pay for the express time to get it to your convenience. I have ordered some medical supplies and it's clearly saying sorted completed and no one knows were it's at!!! For years this place should be shut down or under better management and fully staffed. We're paying for these services and they're benefiting off us for doing no work. I'm in beg of this place and management to be broken up completely. This is really bad. The tellers are rude and disrespectful. This is out of control and a mystery customer needs to be video recording this place and better supervised.

I recently moved to America and send a box before I moved here. After a month of being here and no box we moved. Immediately changed our address with the post office since we knew the package was coming. Then I signed up online to see where the package is. They said it was forward to the new address which is from Clifton Park to Malta on Oct 10th. After two weeks of no updates I went to the post office to ask if maybe it is laying there. "Nooo" they said. "Wait. It will come." Today I got a message saying "Oh it has been returned to sender in Taiwan"!!! Why??? We handed in a forward address. Why it says online it has been forward wasn't it delivered? Why didn't they update the package as couldn't be delivered?? Only said forward on Oct 10th and now have send back to Taiwan today!!! I called to say why isn't it forward. And they said "Oh we can't do anything for you. You have to go in and talk to the post office in Taiwan"!

I shipped two packages both weighing at 50 lbs. One made it and one did not. I've tried to track the other package and calling USPS for help but that did not work. They gave me Consumers Affairs' numbers to contact in my area Nashville, number just rings with no answer. New Jersery number is disconnected. Atlanta office answers but puts you in a voice mail loop where you dial zero for help, it puts you back at the same menu. Our government really only has two functions, protect its citizens, the other is the mail. Let's hope our government efforts are being used to protect our country because I can promise you it's not used on the mail!!!

I have a package. Sent it by priority mail tracking # **. It's shipped from zip code 48307 to Orlando FL, 32836 on 10/19/2015. The package arrived Orlando on 10/21/2015 at 8:00 am and at 11:00 am on the same day the package was out for delivery. I tracked the package online many times since 10/21/2015. It says arrived at USPS Facility in Orlando and the package still at this facility since 10/21/2015. Today is 10/26/2015 at 11:25 pm. And I still waiting for update for this package. I complained to post office at my area but they did nothing for me. I did not expect this bad service from USPS. It's unusual. I see the employee at USPS are Careless like that.

I can't even describe the sheer amount of annoyance that the USPS delivers with its horrible phone system and customer support. It's 7:00 CST and they close at 8:30 EST. Their system says customer service isn't available. Gee -- Thanks! You guys don't close for another 30 minutes but your phone system is already checking you guys out! Awesome! I'm trying to call to have a package that was sent to the wrong address either routed to the correct one or to just go and pick it up at the USPS center it resides. Either one works for me because I messed up the shipping. However, USPS doesn't even give me this chance. The email system states a 3 day turnaround for a response. I'm fed up with USPS. This is the 6th thing they've done in the past 6 months. I'm done with them. FedEx or UPS all the way.

On several occasions, I have mailed a large envelope from Suffolk to Norfolk and it has taken too much time to be delivered or been delivered to the wrong address in Norfolk. I emailed the USPS but have not received any acceptable response or explanation. On one recent occasion I mailed the large envelope on 10/8/15 and it was not delivered until 10/17/15. In my opinion, this type of service is unacceptable. Postal rates continue to increase and it seems the quality of service is going down.

2 months in a row I haven't received my mail on time once being not at all.

Well I order a package, got email says it was placed in my mail box. So I went there and there was no package there or anywhere I could get. Well called them and they found one after 6 hrs of complaints to them, and now I lost one more package. Was placed in mail box it says but not in my box or in my area. I looked high and low and no luck. Just a few thousand dollar package now is lost once more. Heck I can't even get a simple letter to come to me. Some days I work and I should get a check or a pay slip but I don't even get a letter or a slip. Heck I just cut off from life from the post office. I seem to have to use dhl, fedex to door only, or ups only or I will never get my mail.

2 months ago, I ordered water speakers off a consumer app called Mercari which I have used many times before to buy things and I have never had a problem. The seller shipped the speakers using USPS but after weeks, the package never arrived. I submitted the online form for the complaint so they could resolve my issue and the next day, I did receive a call and he said he would help me locate it. The next day he called back saying he had no idea where my package was and he would send my case to someone with higher authority.

I ordered child's pj's from eBay. They were mailed with delivery confirmation, however they were not delivered to my home. I am a retiree home all the time. PO insists they were delivered to me. I guess they jumped out of mail box and ran away! Postal supervisor was very condescending and I was ready to be polygraphed to show I was telling the truth. He suggested I could file a theft complaint against the mail carrier, but he doubted he would steal pajamas. After stating there was nothing else he could do, he hung up. No "I'm sorry or goodbye".

USPS' website says ** was delivered to my mailbox. I never got it and I paid eBay $17 for it. It will not accept a claim even if it was the one that lost it.

Two packages in three days have been found to be either misdirected to another address or wasted time being routed wrong and laying around a post office or riding around in a delivery vehicle. First package was sent to me but according to tracking, was in another state delivered to another address. Package arrived the next day. Tracking was a total farce. Explanation was incorrect scanning.

I tried to call to customer service to get a quote on particular country. I could speak with someone from customer service as robot says this option is not available, and didn't let me continue, just kept repeating same recorded words... very disappointed. Robot knows nothing. Customer service level below zero. I would not recommend anyone else to use USPS customer service as it's time wasting.

They won't deliver my mail, or forward it. They just keep sending it back. It's been two months now. I've called my local post office, and consumer affairs (very rude and non-responsive representative at Consumer Affairs, btw) and they were not able to resolve the issue for me, mostly because they won't listen to me when I try to tell them what's going on. They just interrupt me and assume they already know, and then they give me an answer that does not resolve my issue, because they didn't bother to listen to the issue! Very ridiculous. It's been two months of missing mail. I have credit cards and bills that they won't deliver. If this affects my credit in any way, I will take action.

Let's let the photos speak for themselves. Not insured = a license to misroute for more than 14 days across the US and back again and take out whatever aggressions you may have at work that day on the "uninsured" package of the week. Enjoy. There really isn't any recourse for mishandling any piece of mail that is uninsured and it seems to be a unspoken and little known fact to the general public. Yet all the mail couriers seem to have enjoyed a game of pileup on my shipment. Nice!

I have to use USPS often for my online sales shipments. Their packages will state 2-day Priority or 3-day, but there is NO guarantee and they are often late. Right now I have a 2-day that has been out for 6 days and is still not in the destination state (3 states over). EBay blames the sellers even when it's an USPS issue. I get a lot of flak from buyers and have had to issue refunds for poor USPS performance. 1st class is even worse. There is no insurance so they really don't care.

Three times this year alone I've had packages misrouted and delayed! 1st package got as far as Green Bay, then was sent over to NORTH DAKOTA and actually went out for delivery THERE before being sent back to Green Bay. 2nd package got as far as Chicago where it sat for 3 days, then sent over to IOWA. This latest is the straw that broke the camel's back! FIRST it took USPS 14 DAYS to move the package a mere 20 miles! NOW package is being bounced repeatedly between Sturgeon Bay and Medford - 177 miles EACH WAY (531 total extra miles so far)! And THEN there's the shipments of rare historical photos stamped all over "DO NOT FOLD OR BEND," that would get folded and crammed into the mailbox! I'm so pissed right now that I'm ready to go to the postmaster general's cushy office, bounce his ** out, and take over!

I live in Upstate NY and since August the first class mail has gone from normal to a crawl. First class packages that would normally arrive in 2-3 days are taking a week or longer. Local mail that took one day now take 3-4 days! This is unacceptable and another pointless cost cutting measure by USPS that won't save them dime one. Try raising the price of a stamp doh and yes I think we can all handle a 10c increase or even 15c rather than have the Donkey Express.

I ordered a textbook for one of my classes and it still has not come in the mail yet. In fact, they have lost my package. I spent $45 on that textbook and cannot get a refund because there is no insurance policy on it and it has been past 30 days (so much for being patient). I contacted the usps and they pretty much said they couldn't do anything about it and that I would have to contact my seller for a refund. My seller can't do anything about it and just keeps telling me that he already sent it. So I pretty much just spent my money on NOTHING, which is very disappointing and frustrating. This is not the first problem I have had with this company. I would just like my money back.

Greetings. I live in Angola, Africa. I order stuff online since it's difficult to find most of what I like here. Unfortunately, everything sent through USPS haven't been delivered yet and some of it is close to two months except for the ones that are over sixty days late. I thought being an American company that it would be more serious and well organized. I get products from China in less time than it took with USPS. I feel bad since I had to ask for refund (PayPal refunds up to 60) and feel sad to leave sellers with bad reviews but what about me? It took me 7 products shipped through USPS for me to realize the problem is them not the seller. It's sad they don't take things seriously. Now I refuse to buy from sellers who only ship trough USPS. No update on statuses for over 54 days!!! Very bad service. I'm really disappointed.

I mailed a package containing a birthday gift from Cincinnati to Phoenix, on October 5th. When deciding whether to send first class or priority, I was told first class would arrive on October 8 and priority on October 7. Since it didn't need to get there until October 10, I went with first class. Well, it is now October 12th, and the package is still in transit! No tracking for 3 days, and it was in Akron on the 8th! The birthday has come and gone, and my gift is still out there somewhere. Really? Today is a holiday, so no delivery. It will be over 9 days to have a small package sent?? Never again! Fedex next time. I am so frustrated!!

Noticing a severe drop in the service of both UPS and FEDEX since the creation of Smartpost and Surepost. Why would 2 top shippers partner with the lowly United Nations Postal Service? That would be like IN AND OUT BURGER using MCDONALDS. Obviously, a financial scam by the government since they cannot improve their service and increase profits on their own. Raise rates for UPS and FEDEX unless they utilize the UNPS. Sad thing is, neither UPS or FEDEX seem to care that the PONY EXPRESS is destroying their reputations! Customers should have the option of choosing shipper, and I definitely would never utilize anything owned and operated by the government - which means that UNPS should stick to letters -- that is until email renders the USPS completely obsolete and shuts the scammers down!

I've had 7 deliveries in the past 6 months where the items were smashed and broken. I had a thick glass mug that had paper inside of it, then wrapped with 3 sheets of bubble wrap and 3 sheets of thick paper and the box marked "fragile" yet, the mug was beyond broken. It wasn't cracked due to an accidental drop of the box. The corner of the box was caved in and the mug was shattered. This was an obvious intentional act, like someone spiked the box like a football on cement. It's obvious I can only purchase something that'll be delivered BY UPS or FedEx if I want to receive it in one piece. Ignorant morons.

Fishing rod expected delivery on Fri, no rod, called p.o. They explained a glitch, had sent my rod to Princeton and it would be delivered Sat. No rod Monday. Check of tracking showed rod was delivered Sat in Fort branch. Waited for mail, rod arrived. It had been shipped in pvc pipe but the pipe was in 2 pieces. This was 7 ft one piece rod. Inside the pipe were 3 pieces of my rod. Took to p.o. They suggested I contact seller, said it was out of their control. When I asked why my rod was sent to another city and delivered somewhere there, the post master again told me he had no control over package.

I paid for mailbox keys in my subdivision. I was instructed it would be 3 to 5 business days for me to receive them. On the 7th business day I went back to the USPS location, 401 E 1st Street, Sanford, FL 32771 and told the attendant that I still had not received my keys and my mail had to be piling up. She was not concerned, would not contact the guy who was changing out the locks, wouldn't even apologize that I had not received them yet. Just said she has nothing to do with it. If she had nothing to do with it why was I charged 25 dollars for mailbox keys by the USPS. I would like to speak to the postmaster regarding his employees and the attitude and the disrespect that I received in their facility.

Have you ever tried USPS Customer Service hotline? The commands from the Hotmail will lead you to an endless cycle of entering tracking number. Local post office would not answer a phone call for whole days.

On October 5, 2015 at about 10:00 I overnight event express mail two packages to Brooklyn NY tracking #** and the other tracking # ** that was supposed to be delivered by 12:00 pm. These packages was not deliver. When I call, I was told by a USPS rep that a attempt was made about 11:55 and no authorized signature was available. When I was mailing this packages I was asked by Postal service representatives if I need a signature and I told no and to make a note of it. But still this delivery person claims that deliver these packages, and no one was there to sign.

A package was shipped to me from Florida on 25 Sept and was supposed to be delivered by 2 October. When it didn't arrive as expected I tried tracking it but the tracking only showed it had left original post office. On 5 October there was a message that it had been received in New Jersey and delivery would be delayed due to weather on east coast. I would understand that excuse except for the fact that the package was supposed to be in Denver, Colorado two days before it started raining on the east coast! This is typical of the lack of organization and poor management at USPS. It's no wonder that they lose half a billion $ every year. Their service is abysmal.

I've had a few packages stolen that were left at my door. My mail comes from the Westland Michigan Post Office. It's a good thing my credit card company believed me. So my money was refunded. You should tell your workers to knock on the door. For them not to knock is just a sign of laziness or stupidity. I work from home and I also track my packages. So I know when I'm expecting something. They need to talk to these idiots. I understand that this isn't a job for smart people. They just read the numbers. They don't even look at the names. I get mail for people who haven't lived here in over eight years. Hopefully I get a new carrier before winter. I do most of my Christmas shopping online. Westland Michigan needs to retrain all the monkeys they got working there.

Don't bother to ship priority. It's a joke. Save your money and ship standard. This service is hardly any faster and their idea of tracking is a joke... It's tracked when once accepted at the post office and then NOTHING for days. I don't consider that even marginal service. If I could give this company zero stars, I would have!

I cannot express my dissatisfaction. This is the second time I have used the United States Postal Service and it's taken over 40 days to deliver a package. This time they have no idea where my package is at. They are not helpful. They tell me to sit and wait and hope for the best. Seriously that's how you run a business. I have absolutely no intention of ever using the USPS again. I think it bothers me the most is the fact that they have one job, deliver packages. If you can't do that job then you're no longer the business you claim to be. So maybe it is best to post office is no longer in use. That saddens me. From now on I will use UPS or FedEx.

Sent out a package (ordered label online) priority mail overnight service. Package was delivered 23 hours late. Carrier marked it "on time". I have camera surveillance to back up my claim. A friend who used to work for the post office confirmed that this is standard practice to mark on time even if it isn't. Have been given the runaround by USPS.com, 2 local post offices, and the one in College Park, GA where the carrier failed to deliver on time. Waste of money!!! Money back guarantee is a scam.

I have members that are military members. I am limited by the shipping that is allowed to military bases. I pay for the 2 day delivery with tracking. No less than 5 times packages have been lost in transit by the USPS within the US. It is useless to call their customer care people as they do absolutely nothing to determine why a package is stationary for days at a shipping HUB. They charge you excessive amounts to ship the package and when they do not deliver they make no effort to reimburse you for their failure to deliver on time. If you talk to the postmaster they will openly admit that they do not guarantee delivery. You are on your own if you choose the Postal Service.

We have bad service with the carrier in Hillsboro Missouri. My husband has had to file for a new license 3 times because it never came in the mail. We have been to the post office to talk to them about it twice and still nothing. Now we aren't even receiving mail at all. We haven't received mail in a week.

I've shipped over 500 packages all over the globe this year. Most of them were with USPS. I did have a few issues with some deliveries. Two shipments were lost and I could not do anything about it because the PO never scanned the packages. I sent a package to Italy that took about 2 months to deliver. It went from SC to Miami then to England. It sat in England for a while and then returned to Miami. Once it left Miami it went to NY. From NY it said it was heading back to SC. I called customer support and they said they had no info and to wait until I got the package to see what all the labels and stickers said. I never got it. After a week or so the person in Italy said they got the package.

I ordered a math textbook online on August 30, 2015 (so over 1 month ago) and I still haven't received the package. I have been very, very, very, EXTREMELY patient, going for the fact that I need this textbook for a math college class (I have to have the code inside the math book in order to do my homework and online quizzes). At first I thought that I was getting ripped off by the seller, but then I tracked my package down and found out that USPS had my package "in transit" ever since August 31. I don't know if they lost it or whatever, but I just want my book. I can't file a claim for whatever the reason, nor can I get a refund because it has been past 30 days. I am trying to be fair and understanding, but It has been wayyy too long. I want my money back... or at least the book.

Ordered a bike tail light that arrived with the bubble envelope looking like it went through a wood chipper. By some miracle the bike light was intact. I don't know how it possibly survived, but it did. The second package (ordered on 9/22/2015 which has yet to arrive, today is 10/3/2015) was sent 10 days ago from Lehigh Valley, PA (near Philly) addressed to me in Pittsburgh, PA. From one end of the state to the other, due west, A to B, very simple, BAM! Job done! Not so... For some enigmatic reason the package went on a little safari from Lehigh Valley, PA to Syracuse, NY, due north to another state. It was received in Syracuse, NY and then re-sent in this direction (all in the same day, kudos on that effort) whereupon that leg of the safari it disappeared for 7 days.

WORST CUSTOMER SERVICE ever. Main office first argues with me on where to take my bulk mailer. I work for a local printer and we take our mailers down to the main branch on occasion. NOT ONE OF THE CLERKS knows where I should take my mailer. They first send my 20 miles down the road to another post office location and they direct me BACK to the main branch. What a waste of my time. Then, we I get back to the main branch they send me to the WRONG part of the mailing department. I tried to get more help downstairs but everyone looks at me like I'm the one stupid. NOT.

I went to the post office on Sept 22, 2015, and had sent a package. It cost $59.18 to send from Arkansas to Idaho. My package reached Maryland facility on the 28th, god knows why it was sent to the east when Idaho is west. My arrival date was Sept 29, 2015, next thing I know it is sitting at the facility in Greensboro, NC on Sept. 30, 2015, and now it is in "Transit-Delayed" mode. I want to know why the hell are they sending my package all over the states in the East and not just sending them directly, and if my package will ever arrive to me?!

I had an envelope sent from Alabama 8 days ago to me here in Houston TX. It said on the receipt, expected delivery was last Saturday... 5 days ago. This envelope contained my car title and other important documents but there is no tracking number so they basically told me I was **** outta luck and act like they could care less. I will never use the post office for any mail delivery again.

First the expected delivery date was wrong... It took an extra 4 days to get where it was going, then was returned to sender and it is now 3 weeks later and still hasn't been returned. The package was only going 3 hrs driving distance and it took over a week to get there and over 3 back!!! Then on top of it, it was untrackable for over a week and I had no idea where the package was. No one was helpful and I AM NEVER SHIPPING ANYTHING THROUGH USPS EVER AGAIN!! There is no reason why it should take this long to deliver a manila envelope. From now on I am only going to go through UPS because USPS SUCKS!!

Had a package shipped to England for a friend AS A GIFT, it cost $63.60 to ship $30 worth of dresses. The USPS employee filled out the int. shipping form for me. She filled it out incorrectly & my friend was charged an additional $30 to pick up the package. Called to get a refund and supervisor Debbie ** actually laughed at me and was so rude and condescending! She told me she wouldn't help me, there was no one else to talk to and hung up. USPS filled it out incorrectly yet I'M BEING CHARGED MORE MONEY! All I am asking for is a refund of the additional charge because of the USPS employees incompetence! Absolutely ridiculous.

I received my package on my doorstep a day after writing this thankfully!

I don't know what the deal is with USPS priority mail, but here in the last two weeks I have had two package sent by priority mail 3 day service, only to have the stuff take 7 to 10 days to arrive in the mail. I have also noticed based on tracking that the packages are being sent to different sort facilities and sitting in these sort facilities for days before departing. I would recommend to anyone if you can avoid priority mail shipping. The USPS does not deliver on it.