USPS Reviews

A few months ago, my truck was stolen, and unfortunately my mailbox key was in it. The replacement of this key is $75.00, I am a single mom of three, and coming up with this money has been a task. So my postman handed me the mail. No big deal, right?? Well, my postman has retired, and upon asking the new officer for my mail with my lease and ID in hand, he explained that the manager at the branch told him NOT to hand ME mail any longer.

I waited yesterday in the house all day for the USPS to come. Until 6 pm it showed me out for delivery. Then I called 1-800-ASK-USPS and they said it should have been delivered or left a notice by then. I file a complaint and half an hour later, the status changed to undeliverable as addressed. Called again, ask them to verify address and hold the package. I've been told there is nothing I can do, it will go back to the sender! How is that possible? The sender is my husband. He has the receipt, everything is correct. How can they mess up so bad? I am waiting for extremely important documents, don't know what to do.

Had to vent about this as not first time it has happened. We have similar address to someone else and occasionally items have been misdelivered in the past. Mistakes happen and not basis of my complaint. I was expecting 1 day priority mail (small package/envelope size) and tracking said out of delivery. Saw postman come and go and went to get item. When not in box, I checked tracking info and it said had been delivered to our address. After couple days I printed out tracking with note asking postal carrier to try to locate. He actually left response that he had indeed delivered item that day as tracking indicated.

Orange Post Office refuses to deliver package. PS form 3849 was left on 9/27 in spite of fact that recipient was working within earshot at time of "attempted delivery". No knock or doorbell attempted by carrier. Re-delivery request immediately initiated per instructions at usps.com email form and verbally on telephone. Completed, signed ps3849 presented to USPS carrier on 9/29. The carrier refused the document saying she was not allowed to accept the redelivery request unless she actually had the package.

Package was not delivered and said we were not home and we were. This has happened several times. They go to the wrong address and don't read the address on the package. I have had to deliver mail that was left at my house several times. Do the carriers read the address or do they know the layout for the streets?

I had two packages that I shipped with the fastest and most expensive international service delivered by usps and with a guaranteed delivery date. One was to Australia that was lost for about 30 days and eventually found and delivered and the second was to Singapore which was delivered a couple days late. I'm entitled to refunds on both but I was unable to submit a claim because when you purchase the postage on usps.com website it wasn't providing the date for the guaranteed delivery like it used to. I call the 1 800 ask usps and they couldn't proceed without this date... seems if there is a problem they weren't expecting, they have no solution so I contacted my local post office and had an email exchange with the manager over several weeks about how to proceed, and nothing got done and now I'm told the time to make the claim is elapsed so there is nothing they can do. They owe me over $150 and short of spending thousands of dollars in legal costs I have no hope of collecting.

Went to the Bala Cynwyd post office to send off papers to the Revision of taxes in Philadelphia, sent it certified on the 9/23/2014 with an estimated delivery of 9/24/2014. It is now 10/2/2014 and it has yet been delivered. I have gotten the runaround. Different numbers and to no avail, my papers have still not been delivered and the one person that tried to help saying that it may be something suspicious going on at the Linburg distribution plant. Papers include personal tax information for my home (VERY IMPORTANT/CONFIDENTIAL).

Just pissed off. I call the first time and one guy from USPS said that I could go get my package from the postal office, that I just needed to find out from FedEx when it was going to get at the local USPS office. Ok then I found out from FedEx that the package was already there at my USPS local office and they also gave me the tracking # from USPS, ok. I call the second time to USPS and gave them the tracking# and they said there's no choice for me to pick up my OWN package at the office, and I said and how the other customer service told me I COULD. And she only said NO there's no choice. I said not even with my ID so they can make sure it's really me.

The Post Office in Columbia, TN is the worst post office EVER! I gave this office the benefit of the doubt for over a YEAR - hoping the staff would CHEER UP. I had my fill of the post office this morning when they decided it was ok to open my package to "make sure" it was a priority box I was using. It said priority on the outside and had several priority stickers as well as a priority shipping label. I WAS SENDING IT PRIORITY. Then they said that I was "one of the people who tries to break the rules." Um, for sending something in a PRIORITY box and paying PRIORITY shipping?

Have lived at residence for over 20 years. No regular mail carrier, legal documents took 3 months from Oakland to Martinez in 1997. Mail sent to doctor in Oxnard, CA not returned, but certified signed receipt letter in 2012 returned year later without any marking on letter why the letter had not been delivered or signed. Letters mailed to Health & Human Services Office of Civil Rights in 2013 because none of my doctors would provide copy of medical records or only a few years included and I am slowly dying because I was forced to ask for the medical test which diagnosed my illness that had completely disabled me after 12 years of no treatment, not even after test results were returned.

On Saturday September 20th in the morning I sent a package, first class, certified mail, from my local post office. The expected delivery date was Monday September 22nd. I tracked my package and it never arrived on the expected delivery date. I gave it a few extra days just to be courteous but when my package didn't arrive by Thursday September 25th I contacted U.S.P.S. customer service (800-275-8777) and spoke with a female customer service agent who recommended I open up a case and to find my lost package so I did. This customer service agent gave me a case number, collected my contact information, and told me someone from USPS would be in touch with me within 24 hours with an update on my package status. I never heard from anyone at USPS.

Since moving to our building in Clinton Hill, NY four years ago, we have received countless notifications from USPS informing us that a carrier tried to deliver a package but "no one was home." My husband and I BOTH work from home and it's very rare for both of us to be out at the same time during the work week, and there is NO way that we have missed all of these "attempts." We then have to wait 24 hours before we have to take time out of our day, go the the post office in person, inevitably wait in line and get our envelope or package. We've repeatedly talked with the supervisor, but were told that our building does not have a regular carrier and that our building is serviced by whoever's available that day.

Today the mail lady drove by my house and did not deliver my mail. She claimed there was no room to park her truck. We have a white line that is about 8 feet long that runs parallel to the mailboxes and its no parking zone - Monday through Saturday from 8 a.m. To 5 p.m. That area was clear, there were no cars parked within the white line. She claims that she couldn't park in there, the mailbox zone was clear of any cars. She continued to the next mail box and parked at an angle due to the owners was inside the no parking zone. So I'm like she could have done the same thing in front of my mail box but she didn't. I waited for her to come back down the street. At that time I confronted her and asked her, "Why did you not drop off my mail?"

On Sept 17 and Sept 18 I sent two manila envelopes first class to Colorado Springs from Tennessee. I called post office locally and the one in Colorado Springs still no luck. Maybe items will come next year the way they move. Being it was sent first class, I can't file a claim. It's just sad how you can constantly lose people's mail.

Shipped a package from Utah to Hawaii and the last tracking was on Aug 17 in Richmond, CA. Have called customer service numerous times and spoke to someone in Richmond. I just keep getting pushed to the next person to handle the case! What is the purpose of tracking if no one can tell me if it even got on a boat or still in CA? TERRIBLE customer service! Will NEVER trust USPS with another package!

Earlier this month, I went into the mailbox area of my apartment building. I wanted to ask the letter carrier about a package I was expecting. Before I had a chance to ask him, he hollered at me telling me to get out and pushed me. I have tried filing a complaint with the USPS, so far nothing has been done.

I have been driving 7 miles to Post Office to get my mail because rural gang box was broken into. Still the post office has not repaired or replaced the unit of 16 boxes. There is no excuse for this. What's up with that?

Starting about a year ago, my mail has been delivered much later in the day. I used to get it at around 12:30 everyday, but now most days, it doesn't come until 5:30. If that's not bad enough, it didn't even come today. I was suppose to received a package today, with the delivery status being "out for delivery " since 9:30 this morning. However, it is now close to 7, and no mail has been in my mailbox, and since I live in a townhome community, I asked my neighbors if they had received any today, they had not. This is unacceptable. I ** hate the USPS. If I could pay a fee every month and have, say UPS or FedEx do it, I would in a heartbeat.

I mailed a package, priority mail on Sept. 10th 2014, from Davison Mi. to Indianapolis IN. Package was suppose to be there on the 13th. Its the 22nd and package is still not at destination and I have had to refund money including shipping. Have 4 case numbers, asked to have it returned to me. Just keep being told nothing can be done unless I want to pay to stop package... that by the way is still being sent to address I had to refund for original purchase. I then talked to a very rude Chemay at Consumer affairs that told me it was gonna be shipped there anyway and then told me "I will never get a refund. Do you understand? I guarantee it! Do you hear me." This is customer service for consumer affairs? I have been treated horribly wrong and still package not back to me? I am also writing to the Better Business Bureau as well. The lack of irresponsibility on the Postal workers/services is unbelievable.

I order a number of things on the internet as I have a medical problem that prevents me from doing a lot of local shopping. Since FEDEX and UPS are giving their deliveries to USPS my packages are not delivered to the door. I live down a long driveway and the mailbox is on the road. The past 6 months my soft packages are stuffed in the mailbox, no matter how big they are and have actually caused used to nearly pull the mailbox of of the stand. If the package is a box they leave it on the ground next to the mailbox and my husband caught the mailman using rubber bands to attach a large package, in a box, to the top of the mailbox. Some these boxes contain expensive products or clothing.

I sent an eBay package to a gentleman on September 4th. Richmond California received it on the 11th. USPS gave me a delivery date of September 10th. The package is still sitting at Richmond and don't know where it is. What can be done about them not getting packages to people on time?

USPS is still incompetent. After having mail admittedly held in the St. Louis office to bolster their reports, USPS is still either holding or losing mail. Here is just a sample of the problems I have had recently:

I have been expecting a package from Elburn, IL coming to Nairobi, Kenya but can't track the package. When I try tracking the package the only thing I read is "Tracking for this product is only available to Canada. For future shipments, tracking is available for this country through Priority Mail International with some exclusions, Priority Mail Express International or Global Express Guaranteed services. For more information visit: https://www.usps.com/international." Visited the international site yet nothing... Here is the tracking number **.

I have contacted Diane, the postmaster at Goose Creek, SC about the loss of this package at the post office and she has promised to investigate and call me back but she never does. I have called the USPS consumer affairs office in Columbia SC several times and left my number and the recorded message states "the next available agent will contact you" but they never do and it has been days and no return call. I call them again and still the same problem. I am very unhappy with the USPS and the way they handle things. The consumer affairs office is just as sorry as the post office for not returning my calls.

I was supposed receive a package that I ordered from overseas that had 2 dresses for my daughter's wedding. The package was in my state for 10 days and never moved to be delivered to me. I sat at home waiting for it to arrive. Next thing I know, it is being sent to the recovery center showing it was undeliverable. So I called to find out why. No one could tell me why. They just said it could be many reasons why it's undeliverable. So now I am to contact consumer affairs and file a MRC recovery form to try and get my package. So I called Consumer Affairs, and of course I got a recording. I left a message with the tracking number and my phone number and no one returned my call. My daughter's wedding is in 1 month and I really need the dresses. Hope this doesn't turn into a long drawn out deal and we get the dresses in time for her wedding!

I would recommend using any other shipping company in the country over USPS. I would go as far as not ordering products from companies that use USPS for their shipping. They're just far too unreliable. They virtually never meet their self-imposed delivery deadlines and they don't refund you even if you pay for expedited shipping and they fail to deliver on time. This is a very poorly run organization and the customer service is atrocious. If you have no choice but to use them don't bother paying for expedited shipping as they will NOT deliver on time.

A customer emails me it’s been a month and not received package. Shipped to Germany. Just checked tracking, say cleared customs on Sept 16 in BRAZIL. I mailed it on Aug 20th to Germany. Just contacted USPS via email. I see I will get nowhere by reading all these issues with them. But I must say I always ship with them and for years and "Knock on wood", this is the first time this has happened. We shall see.

After waiting 3 days for my past due check to be delivered to my home, I had to put a vacation hold on my mail and leave on July 9, 2014 to work a job in CA. I called George the postmaster everyday for 2 weeks to have him check for my pay check. I was always told it was not there. Then I put a temporary forward in and received the check in a week after costing me $20 to FedEx another check as I stopped payment on the first one. On August 11, I cancelled my temporary forward by calling in on the 800 number of the post office and also the Marana, AZ post office and was told the forward was cancelled. I received 6 pieces of mail in about 5 days with the yellow forwarding sticker in my Marana mailbox. Then my first class mail stopped.

I ordered an item for medical use and I paid shipping. It was sent Priority 2 Day. I realize there is no guarantee for that. Tomorrow will be one week since it was submitted to USPS and day after it was at the sending facility. I could have driven to the place in ten hours but of course that is not feasible. I called yesterday since tracking said my package is in a city in Texas... I live in Florida. I called USPS and was told it would be here today. I called again today and was told it would be here tomorrow. When I inquired as to where the item is, I was told "somewhere" between Dallas and you. Great help? Not! I assured the postal service that I will not order any packages online unless they ship UPS or FedEx, and I do order a lot online. So, I will see what tomorrow brings.

Two weeks ago I mailed a letter using priority mail. In the letter were two checks written from two separate banks. The postal service and workers at the post office from where I mailed the letter have not been helpful in trying to locate the mail. Either no one answers the phone from the numbers I have been given and the online system doesn't work and the postal workers at the post office where I mailed the letter have not been helpful. I had to stop payment on both those checks and each bank charged me $30.00, which means I have had to pay $60.00 to stop payment. Now I am trying to collect the 50.00 insurance that is covered with priority mail, for which I paid $5.65 to mail the letter, and no one answers phones - I am tired of talking to machines. This is ridiculous. All I want now is get the insurance because I have to spent money to stop payments on checks.

If you use an online site to do a change of address, be careful you know who you are doing business. Change of addresses can be done by going into your local post office, getting a card from your letter carrier, or going to USPS.com. There is no charge for the first two methods. The third costs $1.05, at the time of this writing & is subject to change. If you use another company, be careful with the information you give them because they could be taking your information for some other purpose.

Ya see... the housemates and I mail our rent to the Lords. Not a wire transfer, PayPal, direct deposit, or Bitcoin. The Lords are on still on the AOL, so we go postal. This rent mail l did hand deliver to the agent to be post marked, sweet lady really. I also had the nerve to ask if they had a package. I was told they did, well I inferred really because, "we are experiencing an unusually high call volume, goodbye." Well click your heels together cause it never shows up in Kansas, so we get a call, not a letter, letting us know the rents late! What to do?

I lost my ID while running one day. I've been trying to get my driver's license mailed to myself for over 4 months now. Each time the DPS mails my ID to me the post office sends it back. This has happened 4 times. I have spoken to the postmaster several times. Now they're saying it's because the DPS are not placing the right information. I have not received mail at my address since January. Everything has to be sent to my work. The Mail carrier always delivers the wrong mail to my apt. This is so frustrating!!! I get packages but never any mail!! If I could move I would just because the postal service here is awful and not helpful whatsoever!!!! No one ever calls me back with answers or even a way to fix the issue. So if you're in the Alamo Heights area expect lots of issues with your mail and never any answers.

USPS has not delivered my item up till now for two times in two weeks. This is the kind of service in which UPS (**) and FedEx (**) have used USPS to deliver the item finally. The items were costly and the time they mention they have delivered I have checked within an hour both times. Both the times item was missing. No chance of theft as these were to be delivered in the mailbox. I have to move out of country in a day or two and no chance of recovering the items or money now. I do not know what to do. The order number of second company has been provided below. I do not have the USPS tracking number for the second item so I have given the FedEx tracking number currently.

This is the second time within 3 months that I have had a package stolen. On both occasions there was to be a authorized signature to receive package. Neither time was an occupant of the apartment available yet, each package was marked delivered. Today we actually had someone sign for the package. Their name or initials DID not match anyone in my household. I attempted to call the Paterson post office and get no call. The first time I was told I had to go back to the consumer. The consumer sent me back to the post office. So as a result I lost money and items because the postal service DID not want to do their research. This is horrible. I need to know what recourse will be taken. Based on the many complaints this is an ongoing issue. What am I supposed to do at this point?

30 days. I waited. Now another package I ordered is stuck there. ** richmond, ca usps. **!!!!!!!!

It used to be when USPS delivered a damaged piece of mail they at least acknowledged it. Not so much as a sticky note for these two packages I recently received. I don't know where along the chain this is happening... meaning I don't know if it's my local USPS delivery guy that is so fed up with his job he's drop-kicking packages or playing football with them, or if it's other postal employees along the way.

I have lived at the same home address for the past 15 years, the first 5 years we received our mail usually around 2 and 3 pm. Then over the next 5 years the mail started to be delivered anytime between 2 and 6 pm, and on occasion we didn't have any mail - not so much as a flyer for up to 2 days. However, with the mail delivery the following day the mailbox was overflowing with what appeared to be a couple of days' mail. This last few years, the mail has been a crap shoot on if it has been delivered at all, so my concern of what time has become what day if at all. This is stressful when waiting on specific items which leads into the next issue.

I have ordered my medicines through priority mail and they say they have delivered it on 25th August. However the delivery man never show up on my door. There is nothing in leasing office, nothing in my mail box. They says they dropped it in locker box and accidentally dropped the key of the locker box in someone else's mail box but since they have scanned it so now they are not taking responsibility at all. We are visiting their office daily. They changes their statement daily. They are very rude. No customer handling ability whatsoever... I am not from USA but honestly I heard a lot positive things about USA services and about their customer dealing before coming here but now when I have suffered a lot, I must say this is the worst services I have ever experienced in my entire life. If this is the services they are proud of then shame on them.

I don't know exactly where to begin to tell everyone about the worst service I have ever had. Make no wonder they are a failing service of just 10 more people got the same run around and spread the word. I sent a 50 pound box from Germany to a New York City bike shop. The tracking number died the day the box was supposedly out for delivery from station.10022. Not one of the many many USPS officials I talked with over the last month have actually done their job of locating this rather large and heavy box tracked to the postal station FDR 10022. They have told me repeatedly that they will look for it and get back to me. Not once has anyone gotten back to me about my parcel. When I call USPS again and give them all the information all over again I get a different person. Some of these people have been supervisors and they won't admit they can't locate it. Why, because it was stolen. I'm convinced of it now. This is a very shameful and very dishonest public service that all Americans are expected to support. I am disgusted with USPS and all the staff members who don't honor their obligation to the public.

Package never been delivered. Open new claim twice, no any respond. Went local post office, no result. Supervisor say "Make claim". Package was INSURED. Please help me.

Mailman delivered a book to my mailbox and leaves it on the lid of the mailbox leaning against the top of the box. It rains before I get home that evening to receive it, and not only does the package get wet, but the college book gets water damage, making it worthless to resell, let alone put up sticky, ripped pages. Book could have been folded into the box, or left under my covered side porch.

I have not received mail consistently over the last two months. I call because I'm expecting a package today and it's lost. This is not the first time. I didn't realize that FedEx lets USPS deliver bulk mail. Mr. ** is the manager I spoke with and not only was he rude and condescending, he just didn't want to help me in any way. I just want my mail. They can be mean and disrespectful. I spent the rest of the day waiting and again nothing. Please can someone point me to an office above this branch so I can resolve this matter?

I registered with a change of address with what was advertised as an official USPS site, Changemyaddress.com. USPS charges $1. I was charged $39.95 without being told beforehand.

Several months ago a package containing my VA medications were left one street over from where I live. The lady brought my medications to me opened. These are controlled medications. She claimed her kids opened them before she got home. I work building aircraft parts and take my job very seriously because if I don't it puts people in harms way. Bad aircraft parts can make a plane crash. I kind of feel the same way about medicines being delivered to the wrong place. I am without my meds and someone's kid could be somewhere overdosed in them. The lady was nice enough to return them, but I must say I was surprised the postal service delivers VA meds to the wrong mail box. What can a person do to prevent this and what should they do if it happens again?

The USPS employee at the post office refuses to scan "SHIPMENT CONFIRMATION ACCEPTANCE NOTICE". Shipment created online generates a acceptance form that needs to be signed by the USPS employee at the time of acceptance. It says on the form "USPS EMPLOYEE: PLEASE SCAN UPON PICKUP OR RECEIPT OF MAIL".

I have been receiving my mail on time, every time for some months. All of a sudden for a month I notice none of my bills or anything else is coming. I'm thinking Maybe it's me. A month and a half, I'm getting worried. I call the postal service, they said "your mail has not changed you should be getting it." Another couple of weeks, still no mail. I called again, they said "oh we will look into it and call you back." No mail, no call. Another week goes by. I call again "okay call tomorrow morning." I call again, they said "I'll give you a call by 10 am." Again no call back. So this time I look for the mailman myself, and you want to hear the excuse? She says "she thought I moved." I didn't put a change of address in. I spoke to the supervisor and they assured me I would get my mail. Now my lights are threatened to be cut off and my gas. Someone should pay for this inconvenience. I can't prove anything other than my witnesses. If it wasn't for people telling me they got return to sender, I wouldn't have known.

I ordered an item online through a store that I frequently shop. I tracked the package through their text tool and had been following for two days. It was shipped priority 2-day shipping with insurance. I ordered the item on the 29th of August. The item arrived in my city on Labor Day so I was excited because I just knew it would be in my box the next day. I waited around all day for it. The mail man never stopped at my door, nor did I see him on my street at all that day. I went out to my box several times to check it.

I had been tracking a package from the UK and it was out for delivery. It was sent registered so it had to be signed for. I waited at home and walked outside to see the mail truck down the street. I waited and waited for the mail carrier to knock on my door. No knock, so I walked outside and found the slip in the mailbox for the package to be picked up at the post office. I was so mad that I got in my car and tracked the mail carrier down and he said that he had the package and kept asking me if I had a door bell. Are you kidding me!!? I told him that I don't have a door bell but you can knock on the door. He NEVER had come up to the door. So I signed the slip right then and there and he is coming back to deliver the package.

There's been different mail individuals delivering my mail. Well I haven't been getting my mail or it's been delivered to the wrong address in some incidents. I was able to get my mail back because the person that received it was kind enough to send it back but these been happening so much and it sucks... Can someone tell me what can I do? I can't keep letting these happen because I have important mail coming my way...

8/27 mailman was caught taunting my dog after dropping the mail instead of leaving. He had previously been caught leaning over my porch railing to taunt the dog through the 6-foot fence; that railing is located 11 feet north of the mailbox, which exceeds the area he has consent to be in. Because he was told to get off the porch due to his malfeasance, he argued with me, got a neighbor to join in, and returned to my property to re-engage the argument. His justification was that the door was open. A complaint was filed against him on 8/27 following his conduct which appeared to indicate he was having a mental episode.

I have a package lost in the mail sitting at the Allen Park MI sorting center where you can not call, go there. NOTHING! I have called, tracked, opened new bar codes, everything, and the only thing I am told is they will send another email to the sorting center, other than that, there is nothing they can do. Now they tell me they will not send another Email being they have sent 2 over the past 2 months. I have lost 130.00 Dollars and I should not be made to feel as a bother. All I want is my Mail and I don't understand why or how the mailing system knows right where my Mail is, yet they can not forward it to me and I can not go there to talk to someone as well as the people I have talked to act like it does not affect them directly so all they want to do is push you off to someone else! I just want help!

Due to being out of town and work schedule for a week did not pick up mail. Mailbox became full. Mailman left receipt to pick up mail at post office. I left online message for mail to be redelivered - To please place mail in large parcel bin. Received call from Postmaster. They're not allowed to comply with request. He then started to shame me by demanding I pick up my mail every day. Postman has stopped delivering my mail until I pick up mail at post office. What is the policy and procedure for this type of issue? BTW I have medications and checks I should have received this week. As a side note, the mailman frequently puts mail into wrong slots and won't deliver packages if large parcel bin is full. He leaves a slip making the recipient pick up the parcel at the post office after one attempt. Thank you

For the last few weeks and not notified there has been any changes from prior protocol. Only deliver letter mail rubber banded once in 4 and 5 days all together. For years postman has left my packages on my back porch with no notification. All this is what I've been accustom to. Now postman did not deliver a UPS package to me saying he left note that he attempted to deliver. That is very untrue. Left no note. And, why couldn't he just leave my pkg. as always? I still don't have my pkg.

On August 16th I sent a package out via USPS priority mail 2 day service with signature confirmation from Ohio to California. The last scan for this package was saying it left the Columbus Ohio sort facility on August 16th. I had to sell this item on ebay so I could have money to buy my son clothes for school and school supplies (single mother) and the package has still not turned up.

I took my time to go the US post office in Anaheim, 3 weeks ago. I did everything right, paid extra for signature required. Very important documents inside (passport, money order and an application). Three weeks later this package has not been delivered. I am not sure what to do now but I am certain next time I go with UPS or Fed Express.

Ok, this is my issue - this has NEVER EVER happened to me! I have not received any mail, not even JUNK, or coupons, or bills, or nothing. There was no mail on Monday, or Tuesday, or Wednesday... I just went to check my mailbox, and nothing AGAIN! I can see 1-2 days, but 4??? I am very concerned because I am expecting for some checks from my clients, so I can pay my bills!!! I went to the post office this afternoon and asked about my mail, the lady stated that there was a new driver on the route. Can he not sort the mail that belongs to my street and deliver it properly? This is totally UNACCEPTABLE!!!

For several months now our street has had a major issue of receiving mail that should be delivered to a neighbor. We have a community mail box that consists of 10 slots with each containing a clearly labeled street address. We are constantly getting each other's mail.

Saying what happened is just so hurtful. As a British citizen, I had this mindset that customers service in a "number 1 country of the world" would be next to none but that was just a total illusion. I came to join my wife here in the states then applied for my residence. After sightseeing and love for my wife I decided to stay as I would be able to adapt as a Geologist. I applied for my residence and I was sent a receipt from immigration as a confirmation to my application. I got the three letter. To mine surprise I waited a long time to get the second batch of the letter for my biometrics, only to call immigration and they said the letter was sent back.

Mailed two certified letters to San Diego from San Diego, they arrived for delivery the next day. They were refused and it has taken so far 9 days to come back. Very very poor service by the USPS. Still waiting for them to be returned.

They lost 50 of my packages. When I call to ask where they are, they point the finger at someone else. I wish I didn't have to use USPS. No wonder they are going out of business. They should fire every single one of those morons and hire normal people that are not lazy **. USPS you SUCK.

Finally after calling the post office for days, got a hold of someone who said they would check on it, then call me back and never did. Tracking said-- out for delivery on 22nd. Since then, ready tracking not updated -- just getting the runaround.

I live in Cypress Commons Apartments in Houston, Tx. And I had ordered something from Amazon.com, it took me a week and a half to find out my package was stolen when I finally saw postman at our mailboxes. I told him I didn't get my package and they said it was delivered. He said "Oh I remember cause I put it in the big mailbox and left key in your mailbox and next day the key was still in your mailbox but the big one was empty so some one must have stolen it, so I took the key back. Thanks for telling me, it took me more than a week to put it together." He blamed apartment complex and I told the manager which she apologized but said she told him over and over to give packages to leasing office. Talked to postmaster and said she has to file a report so maybe I can get insurance value of $50, the package cost $80. The post office and staff are useless lazy and don't care. Can I file a grievance or something to get these people to care a little more about our mail?

I have an ongoing problem with my local mail carrier. Today and on a previous occasion he has refused to deliver a package. What he did today was particularly lazy. He actually sat there in his truck and instead of carrying my registered mail package to my door, knock, and wait for me to sign - he decided to leave a notice in the mailbox (No Authorized Recipient Available). Not true, since I was at home all day, more than wiling to provide the required signature. No knock or doorbell...I go outside and there is my mail in the mailbox - with the failed delivery notice.

In August, my wife and I moved from property A (a rental) to property B (the home we own). We submitted an online order to forward mail for each of us on August 1st and by the 5th, we were receiving mail that had been sent to property A (it was being forwarded to property B). But we still aren't receiving mail sent directly to us at property B. Some of the people sending mail to our new address didn't even know about our old address. It's total nonsense and the manager of my local post office is unable to explain why this is happening.

IN the end of February or early March of this year 2014, I was threatened with physical violence on the workroom floor by letter carrier Craig **. Management said they would get statements from other carriers that heard the threat yet management did nothing. I do not feel safe on the workroom floor. I fear for my safety as supervisor Patty ** and station manager Chris ** both did nothing.

I purchased a subscription of disks to get delivery statistics to mail post cards for my business. The Post Office quit letting me use my disks and said I had to wait 4 months to use their web access instead. I asked for my money back on the disks and they said no! I'm still receiving the disks in the mail that I paid for and can't use them! In September, I have to renew my $200 license to mail post cards and can't even use my license now! The post office is a rip off and completely unfair. Their service in mailing post cards has always been confusing because they don't train their employees. Every time I went in to mail them, the post office employees were confused about what to do. No wonder they may go out of business!

Multiple instances of "misdelivered" mail - more than likely mail theft. It would appear to be related to carrier or carrier manager. Examples occurring in the last 2 months include 2 occurrences of tracked packages of prescription medications documented as being delivered prior to carrier leaving hub (police reports filed on each). Multiple pieces of mail containing PHI or other identifiable information never delivered although junk mail was. Documents regarding social security disability never received, US Navy paperwork for dependent, health insurance questionnaire and so on. In addition other mail not belonging at this address is left here. Complaints to all levels of management were not received with concern for customer, instead we were asked could we have misplaced or forgotten or comments even more absurd. The management actually screaming at geriatric father. The running of facility is pathetic with mail for many just lost and only comment from staff is along the lines of "there's nothing I can do." An inspection is desperately needed in the location and management needs replacing. Theft of mail items is fraud, plain and simple.

I sell books on Amazon and this is what I received from my customer after I finally found where the book was and got them to send it to him. I got the book. It was wrapped in a plastic bag that said "USPS, We're Sorry for damaging your package." It was in a sealed brown envelope with a huge hole in it that you could see the book through and had tire tracks on it. Then, placed into a third bag. My address was scrawled on it in crazy handwriting and there was no postage stamps or stickers on it anywhere. The tracking sticker was torn off and re-taped and looked like it had been dragged through mud. No damage to the book but I found the packaging and shipping journey amusing.

There were times packages arrived two and three days late and most recently packages sitting in Atlanta for two and a half days with no answers and all they can say is, "We'll look into it." And they complain about wages. I say, "Do a better job before you complain." At present calling consumer relations and no one answers (ringing more than 10 min).

I recently opened an ETSY store, where I sell hand-made pyrographed jewelry boxes and other one of a kind pieces of art. On August 12th, I mailed a package at 8:30am from the Montgomery, NY branch, to be delivered via Priority 1-day to Wappingers Falls, NY. This is only about a 20-25 minute drive to the next county. The package instead went to Jersey City, NJ and from there to New Windsor, NY (next town over from me). It has been sitting in New Windsor since Saturday Aug. 16th "Sorting complete, ready for delivery, today, Aug 16 at 9:02am", four business days later and it is still there. I have called three times for help. The first time, I spent 20 minutes trying to get past the automated service to a live person. The service hung up on me whatever I tried. Finally I figured out the secret password which is "File a complaint". Spoke to a woman who after reading me all the exact info that I was able to see when tracking my package, said she would e-mail the New Windsor branch and have an "investigator" try to find my package and I would receive a message by the end of business day next day. I specifically requested an e-mail, which she noted in the account.

Using one of the provided self-help machines and with the polite help of a post office employee, I attempted to ship a package designated for "Priority Mail Express" on 16 August with "guaranteed" delivery on or before 18 August by 3:00 PM. Apparently your scale miscalculated the weight of the package and, despite my telephone number being clearly displayed on the shipping document, it was returned to the Palm Beach Gardens Post Office and an attempt to deliver it to my home on the 19th. This is clearly an error on the part of the lobby device and not mine. Why was I not called and the discrepancy resolved in a timely fashion?

My husband and I had to move several times within the last 12 months due to unfortunate circumstances. The first Change of Address seemed to go through fine and we were receiving everything like normal. About 2 months later, we had to move again and filed our COA online, only to find that the family members we had been staying with were no longer receiving their mail even though we filed our COA forms as individuals like we were supposed to. The USPS took it upon themselves to move the entire household.

I order the fruit from HOMESTEAD, FL 33030 and the shipment is 2 day for delivery but I have not received the package yet. I tracked the pack and it said our office was closed which is not true. We are opened 7 days a week and from 9-6 PM. Now at 12.27 PM they deliver my package. All the fruit is rotten and smell bad. It is very bad business to deal with it.

My husband and I have been living at this address since 2009. On a regular basis the postal carrier places the mail in the wrong mail box. I have called and complained many times. When the item has a tracking number the supervisor down plays the incidents by saying the tracking number says the package was delivered and takes no further action. What good is a tracking number when the mail is not delivered properly. The address number are the same and the streets are similar: Starling Privado, Robin Privado, Sparrow Privado. What can I do. The residents don't even bother to return the mail.

On Monday August 18th I received an orange card from the USPS that they attempted to deliver a certified letter on August 15th and that the letter would be available for pick up on the 16th. I went the post office at 9:00am to pick up the letter and they could not find it, so they took my cell number so they could contact me when it was found. No call. I called them at 12:30pm and the person I spoke with knew nothing of a lost letter, "the 9:00 shift went home." The letter was found and I had make another trip to pick it up. Frankly, I don't think they looked for the letter the first time, then they don't call or even inform the next shift of a lost letter. Very poor customer service. And people wonder why the USPS is going under!!!

I too went to the USPS website for a change of address and unknowingly found myself redirected. I was charged $19.95 for the COA service by this scam. However, I contacted my credit card company and they found in my favor and restored the funds to me. If you used your credit card, contact them for a resolution to this problem. This event happened in 2013.

We've been at our current address for ~18 months and we receive several packages per month. We've been using Amazon Prime for years and with the exception of the huge winter storm of December 2013 we had always experienced on time delivery from FedEx and UPS. Not sure exactly when it happened but at some point FedEx and UPS started working with the USPS and the USPS took over final delivery of many of FedEx and UPS's deliveries. Talk about trashing an on-time delivery schedule record, the USPS totally destroyed all of the previous good will and satisfaction.

On Monday August 11, 2014 my Son mailed a two day priority package to me here in illinois. I repeat 2 day and paid for 2 day delivery. Today is August 14, 2014 and package is still not here. I was told by Rowlett Texas post office that Dallas JUST SENT IT OUT last night Aug 13 @ 7:28 PM. Now I'm being told it should be here in Illinois tomorrow August 15th. Why did he pay for priority mail and was told 2 day delivery which I was also told that today when I called Texas but yet tomorrow is WAY PAST priority shipping. This is unacceptable!!!! If USPS is going to charge and tell THE CUSTOMER 2 days then by gosh, where is my package. Will not use USPS for sending packages anymore if they can't keep their terms they tell customers. Yes I am VERY upset over this situation and this is NOT the first time this has happened!!

I ordered a vintage 1969 car radio. The business that shipped it had the parcel insured. When I received the radio, it was damaged and had a broken piece that went through the box and made a hole in the box. I took photos. The business sent in a claim to USPS Aug 2013 and I sent them the photos. After numerous phone calls from me and the business that shipped the radio and filling out forms to USPS and getting the runaround for 9 months. USPS sent a letter to the business in May 2014 denying the claim...wait for this... USPS said that the item (radio) was a prohibited material.

Last Friday, August 8, 2014, I mailed an envelope containing a CD to someone in Trenton, MO from Lapwai, ID. I was told it should be there within 3 - 5 days. WRONG. It still has not arrived as of this writing.

Mail carrier never tried to deliver package to my address, instead they passed my house. No notification of any kind was left... Gave it to someone at the next address and marked the package delivered but put mail in mailbox. Where's the package?

I'm moving end of September. I did not want to forget to forward the mail among all the other things one has to do during a stressful move, so I did a change of address online a few weeks ahead and put in the exact move date on the form. The local post office started forwarding my mail immediately with no regard for the date. After a few days of no mail, I got suspicious and called them. They said that they had not seen the date on huge form. Ridiculous! Now they are going to deliver the mail but they can't find the last 5 days of mail and don't know where it is!! This has my medication, bills etc. Isn't it a federal offense to be in unlawful possession of mail that does not belong? Shouldn't these usps guys be arrested for mishandling of my mail? God knows how many late charges I'm going to have from not paying bills, losing my medication and not answering my mail. Neither the usps customer service or consumer affairs is willing or able to help me :(

If you don't read my rant, at least ask yourself this: Do You Know Anyone Who Has NOT Had An Awful Experience With USPS? I shop on eBay and buy hard to find items. The problem is most of the sellers use USPS. To put it bluntly, USPS makes careless mistakes. My package cleared customs in Chicago and was sent to (recently flooded) Detroit for no good reason. My city is plagued with riots right now, so I've opened a case. If I had to pay a couple of dollars extra per package but it meant never calling USPS again I'd fall to my knees in joyful gratitude, because they "lose" at least four of MY packages per year! I completely understand why they lost billions this quarter. Service has gone too far downhill, and it's just too risky to send things via USPS. I wish eBay sellers would just use someone more reliable.

Sent package on June 11, 2014 out of Okawville IL. Have it sent standard with a tracking #. Expected delivery June 16, 2014. The package got to Texas, went out for delivery but my grandson moved but put a change of address in before package was sent. I had put old address. Killeen was sending it back to me. But that Post Office realized that there was a change in address so the request to have it sent back. It showed Dallas receive it again and sent it back to Killeen post office. Talk to someone on Aug 9, another Killeen post office. She looked everything up and said the package was at the other post office.

Our delivery issues started Oct. 2013 Farm Bureau sent a bill in Oct and a cancellation notice which we never received either. Our insurance was cancelled on our boat and we were unaware of it. Our accountant sent a bill every month for 8 months and we never received one of them. Our mailbox locks and is always locked until we open it. Other people on the street have missing insurance bills and car registration bills.

There is a manager at my post office named ** who was present there back in Dec. 2005 when a mail carrier stole five of my packages and left the boxes torn open in the back of the carrier's truck. ** wanted to whitewash it and assign him to another route. The other managers were all assigned away from there, but from that day forth, ** has had a vendetta against me for reporting it to the Postmaster General. First, he assigned the carrier's best friend to my route to harass me another five years with major delivery issues. Even now things are scanned out for delivery that are not, and things are not scanned as out for delivery that are.

I am unable to reach this post office after numerous hours waiting for anybody to pick up the phone. This has occurred throughout the past 10yrs when I have had issues with The Postal Service. TO DATE THEY HAVE NEVER ANSWERED THE PHONE. In addition, the services I pay for have caused me to leave work to drop off my mail. I have asked to speak with the Supervisor "Ruben" who has informed me that this issue would be addressed and that it won't happen again. To date it continues to happen and has cost us close to $1,000 in increased fees and losses for the business I am in.

I'm really outraged right now, simply because out of the thousand times I have ordered something on online from overseas or from anywhere else in the United States, I have not really had a real problem with lost/stolen packages through USPS... This is why I'm convinced that something is wrong... I had two separate shipments coming from the same city in China, but I ordered them between 7 to 10 days apart. The second shipment was stuck in Jamaica, Ny sorting facility for three days, August 3rd 2014 and the shipment that I ordered 7 to 10 days earlier, tracking updated that it departed the sorting facility in Flushing, Ny on July 31st 2014. Now that package has not moved for 6 days. So, I contacted Customer Service On August 5th inquiring about both shipments got a case number for them.

I own a property management company in Scranton, Pennsylvania managing rental housing, collecting rents monthly via the Postal Service. They just closed a processing plant here in Scranton and now the processing plant has moved to Lehigh Valley two hours away. Since doing so right used to be sent to me by the mail and I would have the next day, and now since it has moved it takes anywhere from 9 to 14 days. I used to have tenants lease used to once in a while say their rent got lost in the mail as an excuse. However, it has turned out to be accurate lately. On average I'm having about five checks being lost monthly sent in the mail via standard shipping.

A friend of mine went to Florida on vacation and bought me some souvenirs. She got me fairly light things (they fit and send in an envelope) and when it got to me, it said "damaged in handling in the postal service." It was obviously opened by someone from the USPS office and they just used some lame stamp to try to pull it off! My friend had purchased a necklace with sand in a small glass locket type thing which she brought up, may look like cocaine. We realized it looked risky but it was just sand. Some bum mailman must have thought they hit the jackpot but actually ended up stealing gifts from a teenage girl. I got nothing. What is shown in the picture is what came to me. I got a picture before I opened it, so it'd be clear that I haven't tampered with it. Also, if someone else had stolen it, they wouldn't have had the tools or resources to mail it to me in that manner. This has been a complete disappointment and I'm very upset that they can just get away with this. It's total crap! I need something more than a phony excuse. What a shame this is. I absolutely despise USPS services.

The post office decided to lose two of my packages. How does that happen? I've contacted them and they didn't do anything. I think the new postman is stealing packages. How can I guarantee that my mail is safe unless insurance is on every package I order from now on? Insurance should be included for eBay purchases. This is infuriating that no one can help me. It's not like no one was home that day it was supposedly delivered on the false tracking information. The postal workers are so shady over here. I think other neighbors are having the same problem.

On June 12th, 2014, I sent a priority package from Highlands Ranch, CO to Knoxville, TN from the Highlands Ranch post office located at 9609 S University Blvd. The package was properly addressed and included a return address. The package was never received in TN and was never returned either. We had just moved to CO at the time and in the chaos of moving, the tracking number got thrown out with papers and boxes. I contacted the post office and was told that a man named ** could look through the transactions of that day and could locate the tracking number. I called several times before reaching Mr. ** and gave him my information. He told me he would look into it and call me back.

It all began in early June when I decided to sell back some old text books to make some extra cash, being a poor graduate student and all. I was thrilled at the estimated $184 I would be getting for 5 text books. I packaged them up, dropped them off at my local postal service and decided to ship the package in the most economical way (priority) possible. I never had a problem shipping things this way and didn't think I had anything to worry about when the cashiers didn't advise me to ship the package otherwise.

Mailed package 7/20/14 from Auburndale, Florida to North Bellmore NY. The tracking number shows departed Auburndale 7/21/14, arrived 7/22/14 at Jacksonville, Fla.; July 23,1014 Departed Jacksonville facility and proceeded to arrive July 26, 2014 in Jersey City, NJ; departed on 26th where it arrived July 27, 2014 In Kearney, New Jersey, then July 29, 2014 departed New Jersey arriving July 29, 2014 in Kansas City, Kansas then on to Des Moines, Iowa.

I was warned by so many of my friends to tell the seller to not mail through USPS... I couldn't get to him in time. By the time I contacted him it was too late. He already shipped it and now I'm tracking the package and it went from the office in my state to an office 10 hours away... And USPS being a national ** service are so inconsiderate that they take off on Saturdays as if they don't ** up addresses all the time. I gave this ** company the benefit of doubt because they claimed that they cleaned their act up in 2014. People are sick of them and everyone in my house have received wrong mail through them and never received packages through them. They really need to pay for this **. When they make mistakes they need to pay or they will never learn.

No mail for more than a week, though a couple times outgoing mail was picked up. My wife called the postmaster and she said it was because on such and such date our dog was out, and we've been warned before. Very occasionally she gets the back gate open - I've got no problem with the mail carrier bypassing our house the day she is out, but to then just stop all delivery without telling us??? Isn't that a violation of federal law?

I sent a letter to a bank with a check to open a CD account. After it did not show up for 2 weeks, I called USPS and they told me it was lost. I stopped payment which costs $30, and later USPS returned my letter without a postmark, even though USPS verified the address. They said it was an "error" in Long Island. However, I cannot file a claim since it has no "tracking number." I am out $30. Thanks USPS. I shall try hard never to use you again.

Normally when I am not available to receive my mail, it is left with the Rental Office or returned to the Post Office for me to retrieve. This time not only did I not receive a paper delivery notice, my package was not at the rental office or the post office. No one knows where my package is. My main issue with my rental office is they have no way to verify if the package was left or not since there is no process in place for post office deliveries. The postal worker has a spot in the side office to leave packages. It's a nice way to do things however there is no accountability for what is left - from either side. At this point, I am out of 55.36 with no resolution in sight. Especially since neither party is taking ownership for the missing package.

My brother sent me 4 packages via USPS Priority mail on July 8. 3 of the packages arrived by the 10th. But one was sent to Oklahoma instead of Texas. On July 10, it was supposed to be delivered but it was sent to the dead mail center in Georgia instead. We filed a claim at the post office, sent an email through the USPS system, and called the 1800 ask usps number, but have been given the run around. We have the tracking #, they have the proper destination address, but still no package. This is a bunch of **. If the tracking # is intact, they could have sent the package to the destination post office or the post office it was shipped from. But now it's been almost 3 weeks and we've all but lost hope, and will have to write off the package. FML for using the post office to ship $3000 worth of business inventory. NEVER AGAIN.

For the first time ever I made a purchase on eBay for a tablet July 8, 2014. Delivery was suppose to be around July 15 but no later than July 21, 2014. It was a gift for my grandson's 6th birthday 7/22/14. It has yet to arrive... contacted USPS After trying for over an hour with the annoying automated service only to be disconnected. Anyway finally got through to a very nice lady who filed a case number. Package has tracking number but shows nothing after 10 pm 7/11/14 departing from sort facility in Jersey City. I was told someone would investigate and get back to me in 2-3 days... I am still waiting.

I have done this many times where I have paid for 1-2 day priority shipping for items. I pay the fees accordingly yet USPS does not ship on time. I could have paid less if I knew the package would not arrive on time. It seems the package was not sent priority. It is sent regular "speed" mail. Do we get a refund if they don't deliver on time? Seems like a hassle even if one tried to get one.

I sell books on Amazon and I always get my books out in a timely manner. I have been getting so many complaints from customers about very slow delivery and of course they leave bad feedback. I don't know whats going on with the postal service but I wish they would get it together and deliver packages in a timely manner.

Two years ago I was approved by the post master for home delivery for delivery and pick up of outgoing mail due to being home bound with M.S. and 73 years old. I have had this same service for the past 24 years in both Denver and another Mesa location without any problems. However, this station manager has decided that mail carriers will not pickup outgoing mail unless they have mail to deliver. I have gone without mail service for 8 days and on a weekly basis it's at least 2 or 3 days. I had an important personal letter from my congresswoman recently that sat in the post office for two days before finally being delivered. Netflix sends DVD's that are not delivered for days at a time. As of now one was due to be delivered three days ago, according to Netflix, and I still have not received it. My congresswoman had been working on this problem to no avail at this point.

I've been in the military for almost 7 years and know how to prepare when I get called to leave for long period of time. I will not have an address for 4 months starting tomorrow. Being that I am a Jr. my relative would have a hard time having my mail forwarded to their home. It's happened before and all our mail got mixed up and caused a lot of problems. USPS has an option to get a P.O. Box online but says you have to go to that local office and show two forms of ID after doing their process online. So what's the point? Either way I will be gone and was wondering if a relative could show up tomorrow at their local office with a copy of MY identifying documentation. I called the number listed online for customer service. The automated system does everything to avoid you speaking to a representative. I was on hold for 25 minutes when a rude agent finally answered.

Yes, on July 23rd, 2014, I went outside to get the mail out of the mailbox and no mail in the box so I looked at the yard and seen something stuck in the fence. Now remind you that the postal workers always bring my mail and put it in the mailbox which is on my front porch. Now there is a fence around my house but all the other postal workers open the fence and bring the mail in. I want to know what makes this unprofessional worker think that they could leave my mail in the fence inside of one of the holes. I need for this to be looked into and taken care of because it has me wondering how many other times this has happened and maybe some mail has been lost by wind blowing or something. Thank You and will be waiting for a reply soon.

I shipped a package with 2-day priority mail. The package was supposed to be delivered on July 19th but the post office in Lexington, NY held the package as it was a business address. The package was scheduled to go out for delivery the next business day, Monday July 21st. That didn't happen so I called the 1800 number to try and get it rescheduled for delivery on Tuesday - that didn't happen. Called to have it redelivered the day after that and so on. Still they didn't deliver the package. I have called the post office. They never answer the phone. The postmaster never returns the calls. They have the most incompetent people ever working for them.

I paid for mail tracking with the USPO and they sent the mail from Nashville to Goodlettsville instead of Colorado. When I called Goodlettsville to inquire, they said all their mail goes to Nashville. I checked with Nashville and it is lost. I registered and typed this complaint while the phone is ringing and no one answers at the Consumer Affairs dept. that the Nashville (Royal Parkway) transferred me. (10 minutes and still ringing).

I am participating in Amazon's prime program. I ordered 5 days ago a few smaller things with Amazon. They decided to send the different pieces into deliveries. One item went out with UPS, delayed by a day, and the rest with USPS. As a recipient address I entered my office address. I work long hours and receiving packages has worked like a charm with all sorts of services.

I once again used the USPS international shipping to ship two different packages and guess what?? neither one was ever delivered. One was supposed to go to Australia and ended up in Canada and one was supposed to go to Canada and never left New York. If anyone out this is listening - any small business owner who thinks that using the USPS to send anything of any importance internationally, PLEASE think twice. There is no and I mean absolutely NO customer service agent to talk to. This is a scam. Thinking that there is - they put an 800 number on the website because I guess they have to, but do not even try to get any information from this number as an automated service picks up, directs your call, and then you sit on hold for days at a time. Local post offices, at least mine so I should not generalize here. Have no idea what to do to help with these issues and any local consumer agency I have reached out to has not reached back so I am out about $100.00 and upset customers and here I sit writing to you guys which is like preaching to the choir because if you are already on this site reading this, you obviously are not happy with the USPS either.

During the past 2 months, l had 2 "lost" packages. These 2 "lost" packages very strangely disappeared shortly after a delivery notice was put in my box by the mail carrier. The NOTICE was delivered but not the package. What was the post office reply to these problems? l received a email from the MANAGER of my local Brooklyn New York post office (PRATT STATION POST OFFICE) where these problems happened that "Our responsibility for the mail ends when it is delivered." Well, this response is great if the mail is delivered TO THE INTENDED PERSON. This response is pure B.S. if the mail is lost or stolen! The USPS appears to be run by nothing but idiots and thieves!

Package mailed via USPS Priority Mail and Insured has been shuffled from one DC to another without any attempt to contact the sender. It is 5 days overdue from the date of projected delivery. The package was sent from one location in Los Angeles to another in Los Angeles. This does not happen with FedEx or UPS when the package has a tracking number and the sender's contact info. Most employees that I have contact with during issues such as this are indifferent and don't feel they owe us any customer service after money has changed hands and the USPS is most proficient at the game of passing the buck. It is rare, but occasionally you find someone who owns up to their responsibility to the customer and makes an effort to solve the situation... I am searching for that person now to handle this situation. Luckily, I took insurance out to cover some of the loss if the package is mishandled and lost. However, my customer is not very happy at this time.

I paid after going to the USPS website for change of address. You are automatically re-directed to these people. They NEVER changed my address as promised on the website and charged $19.95. I have demanded a full refund and they have yet to respond!

I mailed a priority package to Duncan OK last week. Should have arrived Friday of last week to destination. It was sent from Tampa, FL to Capitol Heights, MD, to Rockville, MD, back to Capitol Heights, MD to Rockville, MD to Gaithersburg MD to Greensboro, NC where it has remain for two days. REALLY???? Did it need to take a nap from its travels??? Will it ever reach its destination???? I will use UPS from now on. You took my phone number, etc but have received no calls and get to talk to a person that could help? IMPOSSIBLE. No wonder PO is in trouble!!!

I ordered a package from Justice online on 7/4/14 and it arrived at my local USPS by FedEx on 7/7/14 at 16 Lichfield Blvd. location in VA. It's now 7/16/14 and still no package. The tracking shows that it's "out for delivery" still, yet it's been 9 days! It shouldn't take 9 days to deliver a package to my house when the post office is 1 mile away. I contacted the local post office, and spoke with **. He has been looking for it and basically keeps telling me he will call me back. He yelled out for **, and asked if he had seen it and he hasn't or doesn't remember. One worker there told me it was scanned in, but that she doesn't know what happened to it after that. She also told me there was a sub working those days and he is very careless and may have put my package in another person's mailbox. (Yes she told me this)

I am filing a formal complaint with the USPS and request a formal decision by your Office and by the Judicial Officer as outlined in Part 965-Rules of Practice in Proceedings Relative to Mail Disputes. Rules and regulations are created by Congress for order, equality and fairness for all citizens of the United States of America. An act of Congress created the United States Postal Service (USPS) many years ago.

Like SO MANY others, I mailed something and insured it. It never arrived so filed a claim only to find that they said it was delivered. I guess everyone knows now that the post office can just scan the item then stick it in their "to take home" box and it will be registered as DELIVERED. Only if you add on the signature required cost can you prove who signed for it. After raising my claim to the highest level, I was still rejected for being compensated. At that point, I said I would NEVER use them to deliver anything timely or important again.

On June 21, I drop yellow small envelope with two hearing aids inside with the value of more than $4000. I just drop inside the post office in Powder Springs office, 4644 Powder Springs Dallas Rd, Powder Springs, GA 30127. Thinking that in United State post office because it's a Federal Institution nothing couldn't be lost, I sent it in standard mail. I put plenty stamp and the mail was going to the Bronx, New York. It only takes 3 or 4 days to be delivered. The mail never went out. It have not been deliver. Several time I went to the post office in Powder Spring, I spoke to 2 supervisor ** and ** and they said without tracking number there is nothing we can do. I think someone at the post office took the mail. I know there is camera that they can see, so I need somebody with a good heart to look into and try to find my mail. It's very important to us special for my husband. He needs his hearing aids to perform his job. Please give answer to the request.

My monthly package was delivered late, and the large box weighing 5 lbs or less filled with mostly air packs and light weight shoes, arrived badly damaged. The top was tore off half way opened. It was ripped down to side near bottom. Contents hanging out. It was unprofessional, and up setting. I work in a very very large PR dept very familiar with having a frustrating job, yet I would never treat my customer/clients as if their personal property or complaints didn't matter.

Sent a two-volume set of very rare graduate-level books to a customer from CO to FL via media mail. I sell about 20 books per month and haven't had problems doing this in about 5 years. Out of nowhere, they're starting to lose packages. I didn't buy insurance on this set (worth over $100 - stupid by my own admission), but then again, the chances of losing packages in the past was slim to none. I also ordered a set of books from NASA headquarters, and six weeks later, still nothing. Also didn't receive several letters, one of which contained a $50 gift card for my son, the other was my vehicle registration sticker. Now I'm at risk for getting a ticket. I know USPS is facing bankruptcy, but that's no excuse if it's going to maintain ongoing operations while it undergoes restructuring. Now I pay more (eating into my profits) for tracking, confirmation, and insurance.

A parcel was sent to me as Priority Express but I was not home to sign. Slip was left on Wed, July 2. NO PICKUP BY DATE WAS WRITTEN IN BOX. It was not going to be possible to leave work and be home to sign for the package, so I planned on picking it up at the Post Office. July 2 - Wed: 1st delivery attempt. Incomplete slip left. July 3 - Thu: Not able to get to the PO by closing. July 4 - FRI: CLOSED FOR THE HOLIDAY. July 5 - Sat: Limited Hours - Unable to get there (holiday weekend). July 6 - SUN: CLOSED ON SUNDAY. July 7 - Mon: Unable to get there by closing. July 8 - Tue: WENT TO PICKUP. THEY RETURNED TO SENDER ON MON, JULY 7 (FOUR DAYS). NO ATTEMPT TO DELIVER (or leave a completed notice) was made after first attempt on July 2.

The categories do not fit my issues. I have been informed by numerous entities that my mail is being returned as address undeliverable. Citibank sends me a check every month and the bank has been returning them. The same is occurring at my mothers' address, and we are speculating that this is a personal vendetta taken against us because we are filing reports concerning mail theft, vandalized mail, undelivered mail, and mail tampering. We have contacted consumer's affairs, notified the postal inspectors, and so forth. No one seemed to take our complaint seriously.

Our local post office has changed our route to an Auxiliary Route. In other words, there is no longer any assigned carrier for our route. REALLY??? We are a local business route in Downtown Mesa, AZ!!! The post office offers free pick up. Just got a call from the local Post Office. He said he cannot gtd if someone will pick up our packages... said we should bring them in ourselves!!!! Outrageously poor customer service. Guess we know why the PO is a failing enterprise. FedEx would like our business...

My local post office sent people to my house 3 times in one day to harass different members of my family about a packaged that they think they have delivered to us by mistake. First of all, we do not have the package and my family members told them that. But they insist that their carrier said he delivered it to our property and someone signed for it. I tried calling them and talking to the delivery supervisor and he was first off very rude and insisted that we have the package somewhere in our house. I told him that if you have a sign document then just show us who signed for it because both my husband and I did not signed for it. I told him the only person that might sign was my mother, but they have asked her twice and we asked her and she said no. He started insisting that we have it and I told him then show me the prove and I will provide him with IDs from my family with their signatures for him to compare. He then stated that the signature was not legible, then I told him then what can I say, we don't have it. He then wanted to search my house. Can you believe it, my local post office want to come to my house and search based on no proof of wrong doing whatsoever on our part. They can't even provide me with a proof of a signature.

I pay for a PO Box and have all my residential mail forwarded there. My family receives online shopping packages, bills, greeting cards, report cards, etc... I don't want to have to receive any of these items 4-6 weeks after they have been mailed. I have never had such a bad experience with receiving mail and the worst part is I have to pay for it. I can't receive mail at my residential address because the community has the worst mail boxes. A greeting card mailed by my family member on June 16th still hasn't arrived. Virginia to Florida has never taken 5 weeks. Previous to this another greeting card from west Florida to south Florida took a month. I get my credit card bills and tax bills, insurance bills but I don't get greeting cards and packages so fast. Oh unless of course it is a book - if it's in a media mail box I get it right away!! Can any other company deliver mail? Can Fedex purchase USPS? Are the workers video taped? They are digging through the mail - I'm sure of it.

I ordered something on eBay. Got tracking on it. It said it was delivered. I have been on the phone for 2 days and they still don't know what happened! One lady said they had two different people working (subs)! Another person said he was standing in front of the postman (one of the subs) right then and he said it was put into my mailbox. NO IT WASN'T. That's why I'm calling jerk. USPS is really slacking. It is NOT the first time they have lost my mail. Really unfair. And the guy I was talking to on the phone was helping another person out with another bad issue! I really think they need to take all of these complaints to heart. IMPROVE.

I missed my delivery on 5th July 2014 and requested a redelivery through USPS website for 7th July 2014. I waited whole day till 9pm and have to get permission to work remotely for that day so that I do not miss redelivery, but package was never been delivered and around 11 PM USPS website status saying expected delivery 5th July 2014 (are you kidding me ?). I went to USPS office on 8th July and find out it is still there, it was never been attempted to redeliver. The whole online status and delivery system is broken and causing a lots of inconvenience since those are big items.

I just called USPS - the most unreliable mail delivery service in the US - and filed another complaint. My mailman marks my packages as delivered in the system and never actually delivers them! This happened in March and now again today. USPS is a bad joke. I will be tweeting, blogging and facebooking this for the next several months. I am really PISSED OFF!!!

The postal is always saying it losing money? But every year the prices go up. Why does your employees gets so many holidays and vacations days? My brother-in-law is off just about every other week. If you want to save the postal money, quit paying so much time off. You pay for that and then pay for someone else to do their shift which is overtime. No two people from the same postal office should ever be on vacation at the same time.

I have a package send from USICS, to old address. The actual day the package was to be delivered to the old address, I called this Bronx post office 10456 to please let me come and pick up my package. I was told the package has been send back to the sender, hoping in less than 5 days my package will get there. Since 6/16/2014 my package has been in transit up to date. I regret that USICS had to send my package through USPS. And almost all their customer care assistant doesn't have sense of addressing issue, especially the ladies among them. I keep praying USPS hasn't lost my green-card.... I hate USPS with passion.

I sent a package via USPS Redford Michigan location. It was going to Canada. I sent it via Priority Mail Express International with Guarantee on May 20, 2014. It was to be delivered with guarantee on May 28, 2014. Today is July 3 and still they don't know what happened. I called and they created a case for me since June 6, 2014 and again till today - nobody calls me back. I have called and asked for status - they say they are still looking into it. This was a time-sensitive package. I even bought $500 insurance. They are not calling back, won't provide refund, neither are they letting me file insurance claim.

I am a Realtor and I am forced to apologize to my new buyers that move to the 77469 area. When they go to the Post Office they will not only stand in line for hours to get their mailbox keys but the personnel will be abrupt and rude. ** at the Rosenberg USPS even rolled her eyes when I ask if she could give me a rubber band to bind the held mail she tossed at me.

I think there should be more security when it comes to online change of address. 2 times since September of 2013, my mail has been forwarded without my permission. I called Postmaster General. I was told it was a domestic matter, nothing they can do. That was the first time. Now the 2nd time, called again. They say contact local Law enforcement; ok, great. We filed a report. Now there is still nothing we can do for you since the person lives in another state. Sorry not in our jurisdiction. Is there really nothing we can do? Besides get a PO box and have to go get our mail when it's delivered to our house. Any ideas out there?

I sent out the wrong item to a customer in FL. After 2 hours, I realize the mistake and since it was priority mail and still in the hands of the local postman/woman, I complete a intercept request and pay a non-refundable fee of $11.50. Just before the form & payment page says you're all set... a window pops up saying this service is not guaranteed and the earlier you request to stop the shipment is made, the likelier it is to be stopped. I figure I have the best possible chances if this service works at all because my package was just picked up.

I shipped my item out on the twelve of this month. Now it's the 28th. I called, emailed, complained and did whatever I could. They kept making excuses. Here is what happened: on the 17th the packaged said "out for delivery" in Miami when it's supposed to go all the way over to the other side of the USA! Ever since that day, it hasn't been updated. WTH! I want my money back and I am PISSED!!!!!

After purchasing something from Amazon.com, I paid for first class shipping with tracking. When I tracked my parcel, it was posted as being delivered to me. It was not. This has happened 4 or 5 times this year but this is the first package where I'm getting nowhere trying to recover it. The tracking record indicates it was mailed to Orlando from Miami. I live in Orlando about a mile from the main downtown PO. The next post states it arrived in St. Augustine. Then it was posted as being out for delivery in St. Augustine where it miraculously is delivered to my apartment in Orlando.

Ordered an item from a company based in Oregon. They supplied me with a tracking number for the "first class" package that was being sent to me. Not sure if you caught it but when I searched on the 26th it showed that it had been processed at the Des Moines facility and departed. It doesn't show an arrival scan at my local office. It never arrived on the 26th. So I checked this morning and it had again been processed through the Des Moines facility. Guess what? No arrival scan at my local post office. No delivery made. I called their 800 "customer service" number. The lady made a huge mistake when she said to me that the first process scan was a "system generated scan." Now what did that mean. I'll tell you, that means their system created a bogus scan entry and that they didn't have the item as clearly show since it was "processed" again. Note that it shows it left Des Moines. Also note that it appears that it left before being processed.

The worst I have seen in forty years of working in this business. I recently had outgoing mail which sat for four days before it was picked up. Our new postman says he only stops when he has mail to deliver. I suspect he only stops when he is in the mood. No retail business could possibly exist following their business model. USPS what a joke you have become.

On June 8 I've mailed the a/m letter to Social Security Administration. This letter was air mailed to the US June 10 and to date (June 26), it is stuck at the ISC New York NY (USPS), since June 13 1:44 pm. Kindly advise by return.

I ordered a package from a eBay vendor, and tracked it online on the day the tracking said "out for delivery". I was home and in sight of my mailbox all afternoon and no delivery was made. Checking online, tracking said it was delivered. Talking with the post office they said it was delivered. She also said that she couldn't contact the carrier to find out, the carrier was going to have eye surgery and take a week off. Still talking with the post office, they said the carrier delivered the package. It never made it to my house. I told the post office that the carrier never delivered it, I was RIGHT THERE by my mailbox all afternoon.

On Friday June 13, 2014 I dropped two greeting cards in the USPS mailbox at Walmart in La Crosse, WI. The time was 4pm. One greeting card contained 2 tickets for my girlfriend to attend a Dave Matthews Band concert in Cuyahoga Falls, OH on June 27, 2014 at 7pm. The other card contained a 30.00 Visa gift card intended for a business associate’s birthday... it was a gift. According to the mailbox, I was too late for that day's scheduled pickup. But there was a Saturday pickup (or worst case Monday) scheduled for 2pm the following day.

I had sent a Registered Mail package to Canada on June 16th, 2014 by visiting the local post office. The mail is going from Edmonton, PA to Ottawa, Canada. I spent $16.36 on this envelope. On June 19th, 2014, the mail had only reached the NY sort facility and today being June 25th is still at ISC New York. Of course, the USPS blames customs for this. This reeks of incompetence at the USPS. FedEx and UPS guarantee a 2-day delivery at the same price. I cannot understand why it's difficult to get a simple document over the border to Canada.

Wow, so I paid for express overnight delivery. I tracked the package for 2 days. Finally, online it said package delivered but I never got it. So I'm being told my package was delivered. The kicker is... no one knows who the hell they delivered it to, so apparently they don't even look for the person whose mail it actually is. If you live in an apartment building like me, they just give it to the first person they see. Absolutely ridiculous. This should never ever ever happen and I plan on making as big a deal of this as I possibly can. I'm pissed!!! I wish everyone would just use FedEx. Never had a problem with them.

Every time I try to receive a package from Mail, I have a hard time receiving it. One time two boxes were left on top of my trashcan which was to be picked up that day from the trash removal company for my packages went to. And the post office tells me there's nothing they can do about it. Recently I've spoken with the postmaster. He said he's got it fixed with the postal delivery person - it's still not fixed. I've made several complaints and still nothing is fixed. I follow all of my tracking numbers, find out where things are at and it will say delivered but not delivered to me. I almost believe the lady is keeping the packages, or being just spiteful because I have complained.

We sell horse cookies from Georgia. Over the last few months, we have had 3 packages not reach their destination. USPS tracking for priority mail shows all packages scanned IN to the Clarkesville, GA P.O., but that's it. The odd thing is that 2 of the 3 packages were going to the same horse rescue in TN. When asked for an explanation, they continue to say it was lost in the Gainesville ,GA distribution center. I am not buying that since they would have scanned the package when it left Clarkesville. I am wondering if the aroma of the cookies is setting off some kind of drug sniff test and they are disassembling the package, but not admitting to it. We use Fenugreek, Peppermint, and Licorice as a flavoring, and maybe they think the overwhelming scent is covering something up??

The first week of April, I sent a Priority Mail International package from Washington state to Ghana. 3 days later, it vanished into ISC NY! USPS says US Customs has it, US Customs says no that they never did have it, and that ISC NY is the USPS facility. Still trying to locate it, no letter or anything to indicate a problem. USPS couldn't care less, they fill out something 2 weeks later. I check back, same story. On June 12th, I sent another package to replace the contents of the first (missing) one. This went Priority Mail Express international. Guess what, tracking ceases at ISC SF. Nobody knows where it is now! All I get is the runaround from USPS.

I have sent two sealed packages out, and they seem to have gone missing, in la la land. I have had enough of this service, it's only been 5 days for me on and 2-3 day service, i can see this going bad already. But i have customers asking where their goods are. I hope i do not lose out cash as i am just starting a business and would be a big fat LOSS. To all post office personal, get another job before you lose it. I, like many others, are going to find another solution. I cannot afford to lose money at this point!!! No wonder you're sinking, time to leave ship.

I can't stand USPS anymore. They have no clue what they are doing. I lost at least 3 or 4 packages from my friend for the last year. And last time I use their services to send a package to Vietnam, they charge me 70$ and said it will be there in 10 days. 10 days later and it wasn't there, I have to go to the freaking USPS store 3 times before I start getting mad and demand to talk to the manager. He then told me that my package never left the US, it is still in Miami after 1 month from the day I mailed it. 1 month and a half later, the package got to Vietnam and then I have to pay another 60$ just to get my freaking package from the Vietnam USPS. And then this week, I have to keep waiting for a letter that was mailed out from last Friday to get here. One week and the letter from Wyoming to AZ still not here. This service is so unbelievable.

I ordered a high-end ukulele from a shop in Maui, Hawaii. I received an email from USPS that they have received the package from the sender in Maui and on Saturday, June 14th, at 10:18 P.M., USPS claims it left their sorting facility in Honolulu. The package was due today. It was sent priority, but when I check the status, it remains the same. Left sorting facility in Honolulu on Saturday, June 14th at 10:18 P.M. I tried to contact USPS, but they have a recording after I jump through all their hoops that they are receiving a high volume of calls- call ended. I paid $1200.00 for this ukulele and I want some answers- immediately!

I make jewelry and sell online, so send out packages daily using stamps.com to print out a label with tracking. Many times through the past 2 years, some people haven't got their package, and even after complaining, I didn't get nowhere, and had to resend their packages. And then when it happened again, I went to the Post office here in Sacramento, and complained, telling the post man I'm resending a package, and Make sure it is tracked. He tells me he worked in the post office over 34 years, and made an excuse that probably it was my mistake that sometimes the label could not be tracked, and that they don't have the manpower to type in the tracking code. And that if I put them in the outside Mail box, many times packages won't be tracked either! This is ridiculous! So like it's always my fault? I even have all these thick different vivid colored envelopes, and a nicely large printed label, and everyone knows what my packages look like!

Since retirement, I have been selling on eBay. I have used the USPS as my main carrier. You print out a label, schedule a pick up and the item is scanned. My carrier did not scan the item (said it could not scan). Item is lost. USPS will not cover the insurance because says the item never shipped when my carrier said it would not scan. I am out 70 plus dollars. Ridiculous; they are thieves.

Two events: 1. Failure to deliver Christmas mail - Partially my fault as I attached insufficient postage but I cannot fathom why they took three months to reject the thing and send it back to me. 2: Long Standing Prevarication by USPS: Untruthful delivery status. For a number of years, the USPS has represented to senders and on internet tracking systems that they have either delivered a package or made an attempt to deliver and left notice. This claim is made absent any attempt, any written notice or any delivery.

Using USPS priority mail with tracking and delivery confirmation, I sent an application document to US Immigration Service on June 2, 2014. On June 7, 2014, the priority mail box returned to me with a label "received with no content"! The box was still sealed and intact. WHO STEALED the mail to the United States government? Including a check payment to United States Homeland Security Department? All my personal informations are in the application: my name, date of birth, home address, social security number, all my banking account information, all my stock market account information, my 3 years tax returns, etc. etc. This is crazy! Could anybody help me?

This has been going on for several years now. I am extremely frustrated with the Lake Mary Post Office & no mail delivery. I am no longer receiving my bills at this point & no one can answer the question of why. It gets worse if I complain - then I don't receive mail for days. I have complained to the USPS & no one does anything. I do not know who else to contact regarding this. Any ideas?

We sent Our sons Original passport and documents to CKGS application center for India visa via USPS Priority 2 Day mail. Mail was supposed to be delivered on 9 June. Tracking number said, "we tried to deliver to CKGS but no one was there." CKGS is a business address open from 9 AM to 4 PM. It's always open during that time. After this we contacted USPS to schedule a redelivery stating the urgency of package as it had original passport and we have to travel next so we desperately needed India visa.

Beware of sending mail thru the US Postal Service. They have a racket going on with their mail recovery center in Atlanta GA. If you have mail missing and it's never been recovered, it's because it was sent to the mail recovery center in Atlanta GA where it gets processed to be auctioned off on their online auction. I know this for a fact because I have a online store on amazon and sent a shipment to a customer in NC. It made it to Greensboro NC where it was rifled thru by a postal employee at the network distribution center and I am pretty sure the person who sent me the bogus letter was the one who stole it. What better way to cover your tracks than by stamping "dead mail" on it, which is bs, it wasn't dead mail, both addresses were on it correctly, whoever stole it cut the front end off of my package and taped my company invoice to it and sent it back to me and said oh somehow the product got separated from the package.

Today Wed June 11, I went to post office to mail large envelope at 10:40 am. There was 10 people in line and 3 people waiting for passport with appointment for 10:00am. They had been waiting sense 9:50am! The post office only had one person behind the counter. I left and went to UPS.

I am more than angry while writing this complaint... If I could, I would have given 0 star to these guys. They are doing a horrible job. This is not the first time that this thing has happened with me... The same thing happened some days earlier too. Today, 06/11/14, I had an important mail to be delivered at my address. I was eagerly waiting for the mail to arrive and was continuously watching on their site about any update. Suddenly I checked on their website and found out that it says that they came and couldn't deliver as there was nobody in the house, where as I was just beside the door waiting for my stuffs to come. I paid a $10 for shipping. Have I paid for this crap... and on top of it, the message on the website says that they left a notice. I got no notice - neither on my door nor on my mail... and tried a lot but couldn't contact their customer care. What is this ** that they are doing... People, please stop using this service. It's just worst than being horrible and now currently it's half an hour. Still, couldn't talk to their customer care... Horriblest...

When our regular postman is off we get mail delivered as late as 1:00 a.m., or as yesterday, not at all. When we contact our local office, Peachtree Corners, GA, they say we are not telling the truth. I have a recorded message from my neighbor who said she got yesterday's mail (6/10/14) today at 5:30 a.m. Since I love the postal service, I would never lie about it.

This is just one of several FALSE status updates by USPS (a criminal violation of professional ethics in my opinion), where USPS reported that the item was delivered when it was not. Today, it took me 30 minutes of argumentative persuasion with the Post office personnel before they conceded that the item was NOT delivered and was just sitting and gathering dust on their shelves. The tracking page shows wildly confusing information with 3 lines.. one saying delivered yesterday, the other saying scheduled to be delivered today and another one saying 'updated' delivery date on 06/12.

Forwarded my mail 5 months ago. Called them more than 20 times. Old USPS office 201 915 7041, new USPS office - they keep bouncing me to each other - avoiding doing anything. Mail box is wide open. Charged me $39 for something online for mail forward. I'm puzzled. Do you know any good attorney?

The USPS should be shut down. They have screwed up 2 out of 3 deliveries to me in the last 2 weeks. First I was supposed to receive the package that was sent in 2 days. Four days later which was a Saturday. The tracking info stated it was in my small town and out for delivery. I waited around all day long and just figured they were running late. Finally at about 5:30 pm the tracking information was updated saying package undeliverable as addressed. I was furious knowing it was too late to fix until Monday the earliest. I called the 1-800 right away. The woman was able to read me the correct address from her computer without even having the package which made it hard for me to believe the mailman didn't have the same information at hand. I was told that the package obviously wouldn't be delivered Monday and I would have to go to the post office and pick it up which could be done as soon as they opened. P.S. I needed this package badly at least 3 days before this.

We ordered a cell phone through eBay and it was shipped to us, but the phone was defective, so we return it to the sender in China. We are able to track the packet to Chicago and then it just disappeared. No one can tell us where the packet went. We are told it may be damaged... Well what did they do with the phone? Why is it so impossible to track a shipment through USPS? We have a tracking number and it shown at custom in Chicago and now no one seem to care where it is and we are not able to get a refund from the seller.

I put a forward on all my mail for 6 months. Everything went well but when it came time to change the instructions as I was stuck and unable to return, an entire month of mail suddenly disappeared. I can't get anyone on the 800 number. I have talked to both post offices involved and both say they can do nothing. I had bank statements, legal papers for signature time urgent, bills to pay, mortgage, insurance papers, etc. and not one person will get off their fat rear ends and do anything. The one post office told me that I should have had tracking put on when I placed the forward. I don't know what that costs for a full 6 months plus 7 weeks and asked him why wasn't I told this and I have never done it before. He said someone should have told me - so people - I, the injured person, am to blame and not the post office.

If I could give it a negative star rating, I would and I am not just angry, I'm ferocious at the US postal service! I sent a package that needed to go out of country in a week time. I thought Priority Mail would get it there in time. My package was sent from Salt Lake City to Florida... but ended up in Atlanta GA! I called customer affair of Salt Lake City UT for help. I do not know who employs these people but they do not know how to do their jobs and no one could explain to me why my package was sent to the wrong state. I even spoke to Maryann the "boss" for assistance and she was of absolutely no help. Now when I requested a refund, she denied my request.

I was supposed to receive my USPS Priority mail (2-Day) on May 21, 2014. It has been over 3 weeks now. All I have gotten back from my local USPS office was "I'll try looking for it on the shelves." On my USPS tracking, the last thing that updated was "Delivery Status Not Updated." The update before that said "Out for Delivery" (On May 21, 2014). If it was out for delivery on the expected delivery date, how and why did it disappear off tracking?

According to USPS, my package was delivered on May 17, 2014 @ 9:32am but I never received anything. This package was suppose to be delivered to my work place and nothing was ever delivered. We don't open till 10:00 am Mon-Sun so there is no way they could of delivered the package at 9:32 am. I went to the post office and there is no package there. I asked to speak to the manager. I called and spoke to the manager and he said that mailman got fired. He said if I want reimbursement that I would need to file a claim. I call to file a claim and Tania tells me I can't file a claim because I don't have insurance? Wow, I can't get my money back for unprofessional and irresponsible people you have working there?! I don't think it's fair that we need to pay extra so they can have their people do their job right. I want a full reimbursement of my money and time wasted.

mail took over a month to be returned. This is shear incompetence on the part of the postal workers. At this point in time I will no longer use the post office for any mail delivery, additionally the post office owes me 250.00 for an insurance claim for a stolen package.

I ordered an item that took only two days to get to Atlanta from Missouri that was predicted to take a week to arrive. So I was pretty excited. That was until I saw the now dreaded "Transferred to post office" update on my UPS package. I had never dealt with this new deal with two delivery services, so I looked past it. Boy was I wrong to. On the next day, I checked my package status and it said "Package delivered by local post office" at 1:22 PM. There wasn't any package on my door, a phone call, or a note - nothing. I called UPS and they said it was out of their hands. I called, after a few tries, USPS and they said I ought to call UPS because this was a UPS deal. Why would USPS lie about delivering a package? Are things so bad there that they can't be bothered to drive 2 miles to my house to deliver my package with the rest of my mail? If you have the option, avoid the USPS at all costs because they ignore your calls, lose your packages, and lie about delivering.

I have bought several packages from eBay and not received them. The packages show delivered but I've never received them. I'm not sure what's going on. My postal office never contacts me back. However I just learned that other tenants are having the same problem. Beware.

I paid $5.60 for a Priority Mail that was accepted at Williamsport, MD 21795 on May 28 at 12:51 p.m. with an expected delivery date of May 30, 2014. Processed at USPS Sort Facility in Baltimore, MD 21233 on May 28 at 11:06 p.m. Depart Sort Facility on May 30 at 3:42 a.m. Processed at USPS Sort Facility in Federal Way, WA 98003 on May 30 at 7:31 p.m. Processed at USPS Sort Facility on May 31 at 1:13 a.m. Depart USPS Sort Facility on May 31 at 1:51 a.m. Arrived at Post Office in Seattle, WA 98134 at 6:33 a.m. Sorting complete on June 2 at 7:34 in Seattle, WA 98134. Out for delivery on June 2 at 7:44 a.m. Delivered June 3 at 2:23 p.m. The estimated delivery date was May 30 but it was delayed and not delivered until the afternoon of June 3, 2014.

I ordered a very expensive sports jersey for my husband in May. I was sent a tracking number by the company for the USPS. I tracked the package all the way up to what it said was delivered on May 27th at 3:49pm. I went home and there was no package to be found anywhere. After visiting my local branch 3 times, I was told the same thing each visit, give us your name and we will call you back. I also spoke with a supervisor as well. They also told me to call them if I never received a call, of which I did to no avail. The line was always busy. I also called the main customer service line where I was put on hold for almost 30 minutes. They simply do not care. All I want to know is where my package is at. Very simple.

Consequence, lost $170.00!!! May 9th, 2014, I sent a Certified with Return Receipt and Signature to a Sharon **; on the 15th she refused it. I called Apple Creek, OH and talked with a gentleman; he just threw it in some sort basket that I was told, later, would take two to three weeks for it to be returned. When two weeks rolled around, I called again. It was found by a lady by the name of Mary; she said she would scan it back to me. She did this. It got to Aurora, CO on its way here and they sent it back to Apple Creek! Then when I found this out, I called our own facility assistance post mistress. She said she would have it sent under cover to herself and I could pick it up then I just found out and I knew something was wrong for it was held in Denver for three days, almost four days! It is now on its way back to Apple Creek!!!!! I will never, never use USPS again, I will pay the extra for good service from FedEx.

It's a shame that there still exist companies in US that have such bad customer service. I had a package coming in from Ukraine. Using the tracking number it said that it departed from my local post office. It's been 20 days and I still have no package. I called USPS, which by the way took 10 calls to get a hold of, and they put an investigation on it. They told me they would call me back in 4 days. It's been 2 weeks and no one has called me. During all that I also made calls to my local post office and they said they would contact post office sort facility and give me a call back. Again it’s been 2 weeks and no one has called.

I contacted sups regarding my lost mail just like other person here. My bday cards were lost, 2 separate cards from older folk who tend to send money. Unfortunately both cards never got to me and also $300 so I wonder who is enjoying my cards. I still have no answer in regards from anybody. This is truly ridiculous. No wonder post office is going out of business when they steal from their customers. Bunch of thieves working there. It's like 3rd world country mail not like USA post mail should be. I'm truly pissed off. This is a joke. POST office is a joke stealing from its customers. My claim # ** still not resolved, no answers!!

DO NOT PURCHASE USPS INSURANCE. I purchased $179 of insurance on a $700 Lladro figurine that I was shipping to a buyer. I sold the item cheap so I only asked for the cost that I was paid for the item in insurance. USPS destroyed the item as it arrived in several pieces. Instead of receiving a check from USPS for the total insured amount ($179) the USPS decided that they only wanted to pay me $50 for the item they broke. First, they overcharge for insurance and then they don't even pay you what you insure your packages for. I will never ship with insurance through USPS again! BEWARE.

USPS did not pay the $50 Insurance on a lost Priority Mailing. It's very simple really, and I have mailed two submission to be paid the $50 for a lost mailing. One is include below.

This is a notification of pending complaint. I filed a change of address from Evington, Va to Lynchburg, Va and yet the office above is still sending official USPS stuff to me-"or current resident" to my old address, in re my change of address. What are they thinking? I DON'T LIVE THERE! And they add "current resident" along with my name. I MOVED!!! That is why I sent the CHANGE OF ADDRESS!

I send a cell phone and a black cover to my sister in Hartford, Massachusetts and she received the package partially open and the phone cover was missing. I will never use this service again and they aren't cheap.

I sent two brand new iphone 5s to my friend in Battambang Cambodia. They were insured and never got to the destination. I contacted the number for international claims and could never get through to a representative no matter how long I waited - once it was over 2 hours I was on hold. So I wrote to them this email and still no response:

I went to the Daytona beach fl post office. The package was leaving from Daytona beach fl to Miami Beach Florida. U S postal tried to charge me $25.00 overnight when it's a 4 hr drive in the same state. I went to Fedex. Fedex does next day in Florida and it cost me $12.25 thru Fedex. Us postal is a ripoff.

The most recent reoccurring issue has been mail not being forwarded despite my having paid for that service. My insurance company emailed me yesterday to say my statement had been returned and the post office had told them I don't live there! Interesting as my property taxes were forwarded as was my property insurance renewal statement. The randomness with which these problems occur leads me to believe it's only a few bad apples not the entire postal staff.

I sent an EPIRB to have the battery replaced, insured the package, and the USPS lost the package. Then they told me $25.00 refund was based on the useful service life. Useful life is more than 10 years. I appealed and was still denied.

My mother-in-law mailed me a package my kids needed for their graduation. She mailed it express no signature needed. The evening of the 24th when I got home no package. I had a PS form 3849 (pink slip).The slip stated I could call in and have it redelivered or pick it up. I went on the 27th, past the date I needed it by to retrieve my mail. I was told I had to sign for it or I could not get it. I stated I would not sign for it, I should not even be at the post office to pick it up, it should had been left in my mail box. Why do I have to sign for it if no signature is required.

I had a large letter sent to me at my Thailand address by USPS and could only track it to the Los Angeles deport and from there, there is no further tracking by USPS. The letter had a customs number on it so I feel tracking should have continued to customs in Thailand so that I know it got to Thailand and that I could track it. This is the 4th large letter that has been lost that was sent to me at this address.

USPS STEALS ANOTHER ONE - No one can tell me why it's going in circles or why it is now going in the opposite direction of where it's suppose to be going. No one answers my emails. I honestly believe that the package is stolen or lost and they are just playing games with me about where its at. The worst part of this all is that I filed a claim with consumer affairs on a lost package a month ago, and my claim was denied because I had no proof I had mailed it even though there was tracking but to a different location. I guess I needed pictures of me actually dropping it off at the post office and handing it to the clerk. It's robbery at its best - doesn't matter who we are - they take what they want and there's not a damn thing we can do about it. I'm going to print all of the complaints on this site and send them to President Obama so maybe he can get someone to do something about these government workers whose salary WE pay.

For over a month USPS has failed to return to me (sender) a priority package that was undeliverable on April 25th, 2014. I have filed complaints, made hours of phone calls, multiple emails and hours upon hours online - no response, just lies. This is the worst system ever and the gov’t has no plan to change it. We need to all quit using USPS!

I have lost three different packages that were suppose to be delivered to my mailbox just in the last three weeks. There is nothing that I can do, the post office says that they delivered them. Maybe someone has a key to my mailbox and they are stealing my packages.

I placed an online order and received the tracking information. The package was to be delivered on May 5th via USPS per the tracking information. On the morning of May 5th, the item was scanned "Out for delivery" to my Brewster home. When I checked the mailbox that evening, there was no mail and the delivery status still stated "Out for delivery". The next morning, I contacted the USPS via their customer service email option on their main website and waited. Four days went by and I emailed them, again. Finally, after 10 days, I received an email apologizing for the inconvenience and was told they would research the issue. After 14 days, I received an email telling me that my mail was unable to be located. The mail carrier was questioned and she told them that she had delivered my mail that day, but, forgot to scan the packaged delivered. To this day, the item is still "Out for delivery".

I was charged $39.95 for a change of address on line and it was suppose to be $1.00. Cannot find how to get my money back. Received an e-mail confirming but could not reply. Can you help me?

I shipped a package through eBay shipping on April 29, 2014 and it arrived at the post office in Santa Clarita, California where it was sent for delivery and came back to the post office "undeliverable as addressed". It sat in the post office until May 16th, after which it was shipped to the postal sorting center in Elk Grove Village, IL. It was supposed to be returned to me. Instead it was reshipped to Santa Clarita, California again. I called my local post office where they gave me no help and then Consumer Affairs, which was no help at all. I am an eBay seller and used the USPS for most of my shipping. Please tell me how to solve this problem. Since the item was not delivered, I had to give the buyer a refund and I don't know how to get my item back so I can recover my loss. Please help me.

On March 28, 2014, sent out a legal package/envelope of documents/mail signature required and confirmation to Judge ** of Washington County Court, Hillsboro, Oregon. As of today, the post office has not responded to my multiple inquiries and a claim that I filed against/to them regarding the loss or deliberate confiscation of this mail. The documents were of time sensitive importance, significant to get to the judge before a certain date, within a week hence I am in Washington County also. There is no further information and USPS is not responding nor have they paid the claim I filed against them! I also lost postage fees to ship the item. They have not even refunded this money! I am following up with a lawsuit against them in the near future.

The US Postal Service has lost just under $1,000.00 in products we've purchased over the past 2 years! The carriers have routinely dumped credit cards, certified letters, mortgage applications and small packages in front of the apartment building. There is NO ACCOUNTABILITY and zero work ethic! And is if this type of misconduct weren't bad enough, there are often many weeks in which the carrier shows up on only 2 or 3 days out of 6! If this were a private corporation, they'd have been closed down ages ago! We used to order from the big online retailers but will no longer do so unless they provide UPS or FedEx options for delivery. Based on our experience, the US Postal Service is THE WORST institution in the Western world! And they enjoy "executive immunity"! In a word: horrible.

I live in the UK and I ordered an item from overseas which was shipped USPS registered mail. Over the last few weeks tracking on USPS site was showing various stop off points at different sorting centers across the US but now says item delivered in ROLLA MO. How could an item be delivered to the wrong address in the wrong country and continent? I live in UNITED KINGDOM and USPS has delivered my parcel to ROLLA MO (USA). Does anybody understand this mix up. Thanks in advance.

Have had multiple dealings with same carrier, refuses to even transport my 4 x 70# flat rate boxes of lead to my door. Only leaves message with tag saying to pick up at post office. Need my mail that I have paid to delivered to my door.

I mailed a package on Wed 5/14 with Priority 2-Day shipping and was promised it would arrive on 5/16 because I stressed the importance of the delivery date. On 5/18, my supervisor contacted me to tell me it hadn't been delivered. When I came in to work, I saw that the Tracking information says it went out for delivery on 5/17 at 9:25 am. On 5/19, I received communication from my supervisor again. The posters were needed for a Medical Library Association Conference and the posters were needed BEFORE 5/19. I started making calls to customer service at 8 am on 5/19. It is not 10:15 am and I've been given the incorrect information to contact Consumer Affairs in Chicago. They sent me back to Consumer Affairs in Denver, and they have never answered the phone. I've also filed 2 complaint cases.

I had a package coming from Germany on an order I placed with asphaltgold.com on March 28th and was tracking the package as soon as I was provided tracking information a couple days later. I had package specifically shipped to my place of work because I would probably NEVER have received it at home due to the poor service in my neighborhood. I was provided with two tracking numbers from asphaltgold.com one of which was incorrect and had nothing to do with my package but that's a whole other story. So I was able to track the package with the correct tracking information through USPS and I expected the package about 2-3 weeks from the date of the order because of previous international orders. I got to track that package at USPS.com and I see that for some reason that the day the package would arrive it was refused?

On April the 22th, 2014 I purchased a Unisex Knit Wool through the internet. Nomorerack is the company's name. On May the 8th, I let them know via e-mail that I had not received this product yet, and they gave me a phone and tracking number to contact the courier. Then they found out they gave me the wrong tracking number, and gave me the correct one. I called the US Post office 1-800-275-8777 and they said that my product was delivered on May the 2. The person that assisted me gave me a confirmation number and told me that somebody from Bentonville Post office was going to call me back in two day. Nobody called me back.

I shipped 3 boxes on the 1st of May from Mill Creek, WA @ 01:13:38 pm to the final destination of my relocation address in Indianapolis, Indiana. Each box I shipped was purchased using USPS shipping material, taped securely, weight of the parcels evenly distributed, and confirmed ready to ship by Postal clerk 13 at Mill Creek Post Office at the total cost of $98.43. Postal clerk 13, advised me that shipping 3 fairly heavy boxes at the normal rate, without insurance will save me money, and it will be delivered in 5 to 9 days, to my destination, Indianapolis.