USPS Reviews

I am the wrong racial complexion. My neighbor gets mail delivered to her door. Small packages, normal mail, etc. She plays golf and goes on daily walks of 30 to 45 minutes. I am disabled, I was struck by 2 drag racers going 95 mph on Aurora Parkway. I pay $4.50 for access ride transportation per 1 way trip. My post office is 5 miles away. My post box is 1/2 mile away. It is difficult for me to get to the box. I have a massive brain injury. Packages that do not fit in the mailbox are returned to the post office until I can go the 5 miles to the post office.

I've heard many horror stories about dealing with USPS and have experienced them myself as well recently. Packages getting bounced back and forth between my state and surrounding states just to arrive weeks later than expected; packages being lost; delivery men being too lazy to walk up to my door and just marking things as delivered; this company has really gone downhill. Definitely going to ship through other carriers whenever I can. It's really a shame that you HAVE to go through USPS when ordering through certain websites.

I mailed three priority insured packages of Christmas presents to my daughter and grandson in Virginia Beach on Monday, December 15, 2014. On Wednesday tracking showed they were delivered. The delivery tracking information was changed on one of the packages. According to the tracking, two of the packages were delivered at 11:02 am and the third at 5:39 pm. The only package my daughter found was the one delivered at 5:39 pm left outside her third floor apartment door. Packages are never delivered to the individual apartments. All packages are delivered to the apartment complex office and if closed then taken back to the post office. A slip is left in the tenant's mailbox. The locked tenants' mailboxes are all grouped together near the entrance of the apartment complex.

Ordered a Christmas gift for my wife. It was mailed on 12-13-2014. Tracking showed it arrived in Jersey City, NJ on 12-15-2014. Projected delivery 12-18-2014. It never came. I filed a complaint and all I got was a stupid form email from my local post office. I replied to the email and asked question since they did not address any of my questions in my original complaint. They never replied again. I have friends who work in post office and have told me stories of how corrupt the USPS has become. Everything from Union members getting paid money for simply calling and complaining on supervisors.

I am very frustrated after dealing with my local post office. I mailed 2 packages priority mail from the Airport Road West Chester PA facility on 12/20/14. One was mailed to Charlotte NC & the other to Las Vegas NV. The expected delivery date was 12/23/14. As of 12/27/2014 neither has arrived. I understand it is the Christmas season but with priority mail, I figured I could count on minimal delays. Both packages arrived in a Philadelphia warehouse on December 21 and sat for a while.

I tracked the numbers on both packages. Both packages left Paris, IL on 12/17/2014 and went to Champaign, IL. One left the Champaign location and went straight to Oklahoma and was delivered on the 22nd of Dec. 2014. The other package also left Paris, IL on 12/17/2014. It too was sent to Champaign, IL. This is where the problem came in. The other package left Champaign and was sent to Montgomery, AL. It arrived there on 12/22/2014 at 5:46 pm. It left Montgomery on 12/22/2014 at 7:54 pm. On its way to Oklahoma City, OK, where it arrived on 12/24/2014.

My package was scheduled to arrive way before Christmas on December 17 - December 20th. Even at the latest date, it should have arrived 5 days before Christmas. I am sitting here on Christmas Eve, and the package has still not arrived. The package was a 20 minute drive from my house on Sunday, December 21st. I was waiting for the package, and it got sent to NEW JERSEY, across the entire freaking nation, on Christmas Eve. Some incompetent worker at the sorting facility close to my home neglected their job, and placed my package in a shipment ACROSS THE ENTIRE NATION.

It is the second time I come to p/u a letter and it cannot be found. Every time I come, I wait for more than 45 minutes to hour.

Went to USPS, Belle Meade branch post office on Dec. 19 and mailed a 7lb. box, 2nd day priority mail at the direction of the postal clerk so it would arrive on Dec. 22 (MONDAY is what she said and before Christmas as I had stressed was necessary). She did not say maybe, probably or any other phrase or word to tell me that was just a guess as to when it would arrive. If the postal clerk had been truthful I would never have used priority mail; I TOLD THE CLERK IT NEEDED TO BE THERE BY XMAS! I PAID $43.70 for this medium sized package to arrive on time. It did not even leave Nashville until Dec. 22 and has never been updated since. Just flying around the world? I WOULD NEVER HAVE USED THE USPS if I had known that they have no guarantee and would even deceive customers. I called the Belle Meade post office: they now say no delivery dates are guaranteed for 2-day priority mail! I want a refund.

Package delivery confirmation says it was delivered at 12:01 pm on December 12th, 2014 never received. Contacted UPS at 1 800 number nothing thus far one returned call only to ask me if I found my package, are you kidding me. I would not be calling if I found it, that is the question I have for you, have YOU found my package. I was given a number to call the mail carrier's supervisor and no one has answered that number yet and the 972-393-6755 is a recording that you hold the phone waiting for the next available representative and no one ever answers. Very disappointed!

I don't understand how the hell people lose a package. How can you leave a package in the door step without requiring a signature? That's how ** gets stolen/lost. What we need to do is put these idiots out of business. Stop using their service. Shut their ** down.

I sent out 2 packages on Dec 15, 2014 regular mail, now I know it was not guaranteed to be there by Christmas, that is not my problem. The problem that I am having is that they have not tracked one package at all and it says it's still sitting at the post office I sent it from, while the other has already arrived and was tracked the entire way. The 2 packages were going from Texas to Pennsylvania in the same zip. They both were sent at the same time from the same post office. I want to know where my package is but of course you can't get the answers you need. Highly dissatisfied with the USPS and will start taking my business else where. Also I had a package sent to me from the address that has not received their package yet and again when I track it, there is no trace but yet today there it was on my porch. This is so wrong. Please get your crap together. Sincerely a past UPS truck loader who had to scan every package.

This has to be the worst company in the world. How are they still in business. Customer services like Dealing with a zoo. Nobody takes responsibility for anything. Please therefore do not ship any package USPO. And why as a public are we worrying about them privatizing the mail. Remember public word-of-mouth is everything. I was I would have known about the services before hand. Now I know & will be spreading the word to everyone I know. To avoid using the post office by all means. Pay your bills online - they offer free money orders @ some money cash place. I hope this help someone before it's too late for them.

Around the Thanksgiving Holiday -- Nov 2014 I went into the post office to ask and was informed that my rental was due on December 10th, this is all I was told, no mention of any consequences after having the box for almost 20 years. During this time 17 year period occasionally I would forget but they would lock it and sometimes I have even got calls as a reminder to pay it but no one in this time period has ever mention the mail would be sent back as a consequence or to pay any late charges of $20 and the return of my mail and checks.

This is one of the issues that we are dealing with. The mail is very inconsistent, not only the time but IF it even gets here. As of today, for example, it is 1820 hours and still not a piece of mail nor have any of the big box delivery keys been removed. We as a neighborhood have complained NUMEROUS times to NO AVAIL. I suspect this will go on deaf ears as well. The packages are mis-delivered, delivered at ALL times of the day, sometimes 2100 hours or later. If there is a package that needs a big box and they are all taken up, they just aren't delivered. I have seen this first hand. She leaves a note saying no one was at home to receive the package. I am ALWAYS home and have actually seen her put the note on my door without ringing the doorbell. I stopped her and got the package. Sometimes she has left the door to the mailboxes wide open and left. There are CONTINUOUSLY packages delivered to the wrong addresses, if she decides to actually deliver them and not just leave a note. She has also simply left packages at peoples houses in the middle of their walkway, not even close to their door.

USPS responded they can't help with priority internationally shipped goods! Waiting for 4 months now. Contact numbers provided do not work from South Africa. Hairqueen.com are not even responding. PayPal declined to help claiming 45 days have expired following transaction date!

This has happen so many times and I have complained, but this time I was told from the supervisor that the carriers are allowed to leave packages if no one is home. I thought that they were suppose to leave a slip for you to pick up at post office. This is unacceptable and something needs to be done.

About 12 years ago I received a green card for certified mail. I was extremely busy as I was working full time and going to school. By the time I could make it to the post office they said they had returned my certified mail. I asked them from whom it was and they had absolutely no record of the sender. This seems really incompetent. I never met my real dad nor do I know his name and always wondered was it something from him trying to contact me? I am very disappointed with the post office as they don't seem to treat customers the way they themselves would like to be treated. I heard it was up to the mail carrier to enter the sender information into the system and obviously the mail carrier didn't think that certified mail was important. I'm sure if the certified mail was for them they would think it was important.

Ordered a present for the holiday coming up in early November. The package arrived November 22 to my pleasure. Unfortunately, to my dismay, it was tossed over our gate into a puddle of water and my father and nephew who were in the backyard and our four dogs did not even hear it so we assume the mailman was only speeding through his job considering the box would had fit in our mailbox. The package was damaged when finally found by my boyfriend leaving to work. I e-mailed USPS about what happened stating I am unsure of what I want but I hope we can compromise to an agreement over this situation. No response was made, but they received my complaint because I was sent a Feedback Survey soon after. A month later I keep calling and finally get through the line. An employee answers hurried and rude (I understand it is the holiday but the attitude was not necessary). I quickly told him what had occurred and he kept repeating in an annoyed voice "What do you want us to do about it?" to which I replied "I don't know, maybe $20 to help me repurchase the product (even though it cost more)." He told me that was not possible, in of course, his rude manner.

I finally rec'd the package & am content now.

1st post office said I received my item on a day I was home all day and said it was in mailbox (much too big to be put in mailbox). Luckily amazon was okay fixing usps' screw up! 2nd me and parents live 300 yds from each other. We both had packages coming on the same day and they didn't (amazon prime shipping). After looking online, it says delivery was attempted at 7:16 am. Also neither of us received a note or anything signifying any attempt whatsoever has been attempted! At least amazon gives info out and tries to help people. Now I'll have to go to the post office to pick up multiple items because we have a lazy mail carrier. 2 days before Christmas, I'm sure i'll get another complaint just from walking in the door, very very very disappointed!

This is the second package lost in a 2 month period. The second package was very special to me as it was hand carried from Thailand by a good friend. The post office is no help as witnessed by others. I truly believe some of these packages are being stolen by postal employees. Too much of delivered to a postal office with no account of home delivery. I will never use the postal service again for anything important. They are an antiquated, non caring organization. No wonder they keep raising the stamps to prevent bankruptcy. I am not a fan of privatization of basic mail service but after many lost packages it is time for an investigation. If I could rate it a - star I would.

I have a USPS Priority Mail package that has been stuck in a loop since OCT. 3, 2014: I filed a Claim, Nov 27th. It was denied for the reason that it is in the process of being returned to me, the sender. That would be fine if I would receive it, since I sent it out the receiver has now moved and is no longer at the address used being over 2 months now in transit. I want it returned to me, the return address is correctly displayed on the mailing label.

I am so upset with USPS. On Dec. 5, 2014, I paid for USPS to return merchandise worth $200 from Wilmington, Delaware to a vendor in China via international priority mail. That day the package was scanned at the Philadelphia center, a week later the package was still at the Philadelphia center. After 10 days of being at the Philadelphia center, I called USPS and could not get through the automated system to an agent. After calling a few times, I ended up pressing 5422 after each auto question and finally got through to an agent. He gave me a case confirmation number and told me I would hear from someone within 48 hours. 2 days later, I call back only to find that my case was closed. I then demand that they re-open it and again they assure me I will hear from someone within 48 hours. No call. I call back this morning, Dec. 19th, and customer service tells me "These things happen. If you flew to China your plane could have crashed." He tells me that it was my fault for not knowing that I should have sent a material package via Global Express. I am so hurt, I just lost over $200 and USPS does not care. I will never trust USPS again with a valuable package.

I sell full time on eBay and just had 3 packages come up missing this week. 2 were in insured through priority but the last was first class. After waiting on hold for over an hour I was told they would look into it. They looked into it, called me back a few hours later to tell me they have no idea what they're doing. They basically told me tough luck.

I traveled to the U.S with an immigrant visa. I called uscis for my greencard, they said they mailed it already after 45 days. They give me the tracking number. I went to the post office, they told me it has been delivered. I asked how, when I NEVER received it. I asked the lady I need to speak with the supervisor to open an investigation, what went wrong. They said He's not around so they gave me their office number to call so I can contact the supervisor. I tried several times, I never reach him. Then I went back. The lady I met said "they'll never get to you, wish you good." Very disappointing to me my first experience.

I have ordered two items from Amazon. I never received the first one and I received another one luckily on the door step. Though I have a mail box option they didn't care to put it there and thrown in front of the locked door. I am not sure if somebody has stolen it or USPS didn't deliver it at all. Do they not at least open the lock and leave in the mailbox? I'm checking with Amazon since he is the seller but this USPS is totally not reliable by my case.

Mailed letter on December 8th 2014 from S.E. Missouri to Colorado Springs Colorado with a cashier's check enclosed so that my grand children would have Christmas. Today’s date is December 18th and still no delivery, this perhaps is not a big deal for the usps however it is a big deal for my grand children and me. Next time I will go with fedex so I can track.

My boyfriend ordered 2 VHS tapes on eBay. One arrived smashed and the other made it across the country and stopped updating in a nearby state, and hasn't updated in over a month. We took the smashed tape in and asked for a refund. She said no, you could have done that or the seller did it. For the other tape she said no, it might still show up. She said we could open a case online, but when we went online it told us to go to the post office. The entire time she kept looking back at the line and sighing, trying to make us leave. We both make less than 10 dollars an hour and we cannot just waste money and not get the item we paid for. I am so nervous about ordering anything now and I don't trust them. It wouldn't be so bad if they would just own up to their mistakes and have a functioning system of giving refunds and actually resolving cases.

I mailed Christmas items from Austin to Honolulu. Not only arriving 5 days late, three-fourths of the items were stolen out of the box. It weighed 15 lb. 11.4 oz. on departure and arrived weighing 6 lbs. Another package has still not arrived. This is my third time that mailed items have not arrived or been stolen to Hawaii.

Looking for lost letter - still missing also a DVD. Two cards/letters mailed from exact address - one is not here. Thank you for working so hard and overtime and even on Sundays. Some of us are very lonely, some have elderly relatives and want to brighten up their day, so thank you all for helping me do that!

I received my first notice from inside the mailbox, not at the door on Fri 12/12/14 even though I was home. I waited to see if they would deliver the next day; no package. So I called to inquire about the package only to find out the second attempt was Sat 12/13/14, which I was also home. I then called the post office on Monday to speak with a supervisor. I was put on hold for 16 mins. before I hung up and called back then told the supervisor were busy and someone would call me back. No one called so I called back not wanting to miss getting my package again I waited until around 4 pm. Then I was told my package was there at the post office and would be put on the truck and deliver to me on Tuesday. Tuesday no package. I called back at the end of that day and was told again the package would be sent out on Wednesday. Well today is Wednesday and I'm still waiting and wonder why is it taking so long for my package to be delivered since they had it since Friday? What is the problem?

I am now acutely aware that no one at the post office is concerned that they lose another customer. I have a small business and regularly mail from my home using USPS postage that I print. On Dec. 11, 2014 I mailed letters from Santa in a priority envelope to my grandchildren. I printed the postage and blithely sent it on its way. On Monday, Dec 15 when it still had not arrived, I tracked it to learn it had been in Hazelwood, MO but was then sent to Peoria, IL. On the Dec 16 it was sent to Champaign IL. I wasted an hour on the phone only to be told that no one could find it, no one knows where it is now going; and if it was found I would have to pay a costly fee to get it directed back to where it should have been sent in the first place. I will add that the address and zip + four on the mail was correct.

On December 2, 2014 I mailed a greeting card to my son in Indialantic, FL which had $200 cash inside, it has yet received. From that same mailbox where the card was sent, my son’s girlfriend mailed her Dad a birthday card with a gift card inside and that card never reached its destination either.

Words can't describe how disgusted I am with USPS in Granbury TX. I have been using USPS for years and then we move to a small town in Texas and we are outside city limits and within 2 weeks 2 packages go missing. The first one the carrier picked up from my home and now the USPS has no record of it. However I was sent and email confirmation that the package was picked up but the USPS still won't take blame for it. The second happened a week later and the carrier said he dropped off a large package to my home but I was home the entire day and nothing came. However he marked the package as delivered so they won't do anything. The contents of one of these packages are not replaceable! Shame on you USPS Granbury TX for contracting out dishonest delivery people. It's ruined my opinion of living in a small town.

My problem with the Postal System is that they say they "never make mistakes", or that it was their day off or maybe a neighbor stole the package from my porch, blah, blah, blah. I cannot keep buying items online and then the post office loses them and I have to buy them over again. This last time it was my mail-order prescription from Kaiser. They lost it. I am very upset in more than one way. It is their attitude about it. They will not take responsibility and admit they make mistakes. Most of them are incompetent. After reading all the complaints that are worse than mine… and all the problems that they tried to remedy... It sounds like there is no recourse and we are on our own. We need an overhaul of the postal system - just saying.

My package was supposed to be delivered today through priority shipping (2-3 day). Instead the tracking number shows that it hasn't left its originating city in Texas. I am in Pennsylvania. I had no choice but to use USPS for this shipping. The vendor will lose business now because of the incompetence of this inept government service. There is absolutely no chance of speaking with someone in customer service and they know it.

I am reaching out with regard a LOST PACKAGE. Package Contents: $250 Blackberry Phone, $500 Check drawn towards Priyanka, AmEx CC. I have visited the local and main post office 20th and Chestnut & 30th street in Philly. My sister has visited both the local and main post office in Austin. I have tried calling all possible numbers to no avail. Am a student and I need all the items before 31st Dec when I leave the country. Am in serious loss if I do not receive the items on item. Will be extremely grateful for your assistance. Please track the package and update us.

They lost the package that contained my green card. They showed me the detailed track and it was known who was the last person has scanned the package. I did not understand how they lost that!!! They easily said that we cannot find it. I cannot believe it at all!!! I saw the ID of last person who scanned the shipment. When I referred to the consumers affairs in Chicago, it took about 1 hour that they come and respond to me while I was the only person waiting there. They never respond their telephone, or email. It took about 10 days they gave me the non-delivery letter. I made the second mistake and mailed the letter with USPS two-day priority mail. You cannot believe that they lost the second shipment as well. DO NOT TRUST USPS AT ALL even the certified mail. There is no sense of responsibility in them. I will not mail anything with them.

I placed an order with Amazon.com and the items were shipped on the 12th of December, 2014. The tracking information said it was put in my mailbox on the 13th, however I have no package. My mailbox is one of an entire bank of boxes. The problem is that this happens constantly in our neighborhood. People are always looking for packages from the USPS. Complaints have been filed, but we get excuses like "You're neighborhood is growing too fast" or "There's nothing we can do. It's been delivered." This seems like it would be in violation of a federal law, but we seem to have no way to get it resolved. It happens pretty much weekly, if not more than that. The order number I've submitted is the USPS tracking number. My address should not have been wrong. One other item I ordered at the same time was delivered the day before by UPS without an issue. It's usually the USPS that gets it wrong.

Carrier tried to deliver to my home. I was not home. Carrier claims he walked OUTSIDE of building and someone asked if he had package for my name and address. Carrier claims to have asked for ID; gave Parton package! I HAVE NOT GOTTEN PACKAGE!

I mailed a valuable package using USPS and the delivery was never updated. I panicked for hours assuming the buyer would say that he never received a $600 MPC 1000 and I would eventually lose my money on Ebay. Well a day passed and the buyer left a message saying that he received the package but he strongly believes that it was damaged because it wasn't working and the box and item had a dent in it. I strongly believe that the item wasn't scanned because the employee knew that he had damaged the item. Now I am about to lose $600, I am really mad because it is the Christmas time and now I can't buy my daughter her gift.

My mail carrier is awful. There is a old lady on my street who gives pop and candy to the kids and the mail lady told her if she did give her two pops every day she wouldn't deliver her mail. She never delivers on time because she hangs out in people houses for hours.

A package, a check, and two credit cards were not delivered to our home by USPS. WE VERIFIED WITH THE SENDER that THESE ITEMS were indeed sent. When the package went missing I complained, and since then our mail is not getting to us. I believe this is intentional. It took three days to get through to the post office as they do not answer the phone.

I've been having the most horrible experience with the USPS on 1132 Southern Boulevard, Bronx, NY 10459. They refuse to efficiently deliver mail to me and everyone in my neighborhood for about a year now. It seems like the only chance we have of getting our mail and packages is by standing on a line for one or two hours and at times its in vain because they themselves have no idea where the item is. Just recently they lost one of my packages and gave me no help in finding the item but just attitude. Then to add insult to injury I wasn't able to get my money back. They also don't attempt to drop off packages on their truck but rather send me send me notices that it was attempted for delivery but did not even ring my doorbell, even when myself and my wife would be present at the time of delivery.

Living in a small town in Pennsylvania, my wife and I own many rental properties. ALL tenants pay their rent by mail. ($17,000.00 per month!!) On November 17th, 2014 our mail was to be forward to our vacation home in Ocala, Florida. We have management in place, in Pa. for our rental property and this permits us to vacation for the Winter months in Florida, as my wife and I are not young people. The Post Office told us at the post office to fill out a forward card and hand back to them while at the post office, so we did. This was to take UP TO two weeks for mail to arrive to us in Florida. Taking a very small amount of cash with us, expecting to have NORMAL rent checks coming in, it is now no longer November... It's DECEMBER 12th and with 23 phone calls made, our tenants calling us asking WHY we are not cashing their checks, and the post office saying... Guess it's LOST... No way to find it !! WE ARE NOT HAPPY !!! We have called, filed, and talked to tons of people about this and NO ONE has a clue... Said No way to track any of it.... Back in PA before we even left, we removed the mail box, so no mail would be delivered... Any HELP or ideas? THANK YOU!

I have had USPS loss (so far) 3 packages in two weeks. Delivered 2 packages that were nowhere near my home. How many complaints do you have to lodge before someone take actions? No wondered most people are using UPS and FEDEX. They might be a little more expensive but your package arrives. I have personally written the Post Master General and of course no response. I have complained to the Post Office Supers. They could care less. The Carriers are terrible and act like they are doing you a favor. They throw your packages on the porch. What does it take to just do your job!? I am personally boycotting USPS. I will not use stamps either.

I am part of a community mailbox and that in itself is a horror. For the past 10 years I have had the same mail carrier in Missouri City and he has lied telling me his is not the sorter. He continuously gives my mail to my neighbors and I also get valuable items that belong to my neighbor. Recently I saw the carrier go next door to give my neighbor my priority mail packages that valued over $150. When I went to report him they suggested I get my mail from the post office so the supervisor can monitor this mishap (for some reason it was hard to believe my carrier mis-sorts) and each time in a period of 30 days my mail was misdelivered 25 out of the 30 days. My carrier screwed up my lock within these 30 days and I had to pay $25 to get it replaced! Each time I went to the Post office to complain I got an "I don't know when your mailbox will be ready?" This last time I was so angry I went completely berserk only to get another "I don't know!!!!"

Nothing is insured with the USPS unless you pay extra for their insurance or ship Priority Mail which includes insurance up to $50 or $100. Says $50 some places and $100 other places but they won't pay it anyway. I ship a lot of things. 100+ a week. Out of the 27 cases of lost/stolen or undelivered mail this year that I have had...they paid on 2. There is always some B.S. reason why the won't pay. It's a joke. Priority mail is not faster and if lost, chances are you will not get paid even though "insurance is included." It's a way to get you to pay double or even triple for something you can mail with First Class. Don't believe me? Mail something First Class ($2.01) and mail the same thing Priority mail ($5.35) at the same time and place. See if Priority gets there faster. It won't. It's a scam.

Last Saturday, I received email from Amazon stating that my package (my daughter's Christmas gift) had been delivered. When I arrived home, I discovered that it had NOT been delivered. I waited until yesterday (Wednesday) before deciding whether to file a complaint. When I arrived home from work yesterday, there was a package on my front porch. It had been delivered by USPS, but IT WAS NOT MY PACKAGE! I live at ** . The package was for ** . If this were the first time this happened, perhaps I wouldn't consider this to be serious. However, my experience is that this type of mistake happens frequently.

I do a lot of business with Hastings Entertainment. I order movies from them. I have been for years. Because I have done so much business with them from time to time, I get one time promo codes to use online when I order. Sometimes it is for free shipping, sometimes it is a discount (20%, 30% etc) on the movies I buy. Back in September 2014 I had place 2 orders a few days apart of several movies. The orders totaled 30 plus movies (a few were actually TV shows as in a complete season). Now Hastings does give a disclosure that your order may be shipped in several different packages depending upon the location in where that particular movie is available. I have no problem with this. I received one package, it had 3 movies in it. The mail carrier left it on my top backdoor step. It would not fit into my mailbox. (I live in a rural area.) He did not knock on the door, did not honk his horn to alert me that he dropped off a package. As a result, dogs got hold of the packages and damaged the movies and cases to the point they were trash. Issue number 1. The order was sent out in several packages most of them could fit into my mailbox.

I ordered a used MacBook Pro laptop a few days ago. I knew from the start all of the dents, dings, scratches, and internal issues that I was buying the laptop with. The day I was anticipating my package, I was out in my living room with my family. Car in the driveway, people were home. The delivery driver stopped in front of my home grabbed the package, and instead of getting out of the vehicle, the deliverer proceeded to chuck my package from the vehicle, to about a quarter of the way down my driveway, nearly underneath my car. Had I not gone outside for a smoke, I wouldn’t have seen the driver driving off. Hence I wouldn’t have known my package was UNDER MY CAR, and may have run it over the next morning, or it would have gotten rained on. I came inside with my package, the box being totally disheveled and beaten up. I opened the box, my computer wrapped and covered with a decent amount of protection. Everything was fine, up until I found this awful dent at the front/top of the computer. Also, this isn’t the first time USPS has "screwed" me.

Once again, I have another complaint about their service. I almost wish they would go under because they are screwing over the average customer. All we are asking for is our mail to arrive at our destination in the specific time that you allotted to us. After all, we did pay for the 2-3 day service. If I would want my package to get to the final destination in three weeks, then I could have just sent it in an envelope with a self addressed stamp! I checked the tracking at it took 5 days for it to depart Houston Tx and arrive in Coppell Tx which is only about a 4 hour drive. Really Guys! Is that how you treat your customers?? I will never use the Postal service again. I will pay the extra for FedEx because I know my package will get there on time. All of you people in management should be fired and new people should be brought in to turn the company around. You suck!!!

I cannot believe the USPS. I was sent out a package by the make up company Ulta that was worth almost $30. It was supposed to arrive on my birthday, but never did. I waited a week and finally went to my local post office, waited over an hour in line because only one person was at the package counter. They kept claiming it was delivery, even though I checked my mail every day. It wasn't. I called their phone # and opened a case. No one ever called me back on the case. Then, I called another number that directed me to another office and the lady on the phone actually whispered under her breath at me when I said "my package is lost. I'm tired of waiting. I'll accept it's gone. All I want is a refund now, please..." and she snorted under her breath "a refund? I don't think so."

I am taking time out of my day to create this review in hopes that it signals to the US Postal Service that they need to improve their Customer Service if they ever hope to retain customers. I was supposed to receive a package two weeks ago, after being mailed 2-day priority. I called to see if the Postal Service could provide some background on why I had not yet received my package, since the online tracking page provided little clarity. After being disconnected, I called back and spoke to an extremely rude customer service representative that told me she didn't know where my package was, but that 2 day priority "really means 2-6 days, but really there's no limit on how long it takes".

Online service for USPS / ADDRESS CHANGE SERVICE on 4/25/14 linked to fraudulent site that took $39.50 from acct & USPS took $1.05 for change of address. Called number 855-740-5176 on bank statement, was told refund would be given by OH State Attorney General. Months later, Nothing! Called again said they haven't been in business that long? Wouldn't tell me what state they were in. Rude.

Mailed letter to bank with original doc and authorization - due to the importance of time and value, it was registered with return receipt. Send it on 12 Nov but it is now a month but no one can track anything after it has left the NY sorting facility. Filed a claim but nothing. I would never use USPS for something valuable or time importance. I have lost money and irrecoverable original document. Use UPS or DHL. It is private and does a better job.

I have been waiting for a mail oversea for over a month and it keeps staying in the LA post office. I don't know if they lost it. I called for the Consumer Fair again and again, and two person asked me to call for the local post office. The local post office gave me a number of the local Consumer Fair but no one answer the phone. This really makes me unhappy about USPS!

I been receiving packages every week, most products that I order are from China like tablets and more, but yesterday 12/08/14 I suppose to receive a $450 HP laptop. Tracking number said that I received the laptop on 12/08/14 at 10:01 am. BIG LIE, because the Mail person usually opens my patio door and ring the bell leaves the package .... LOOK, this never happened yesterday, this was not delivered to me. I was here all day and no one came, no one rang the bell. I also have very good neighbors, never take nothing from outside. (If they suppose to came at least should say hi to my security camera at the front door.) How weird uh! and I been receiving many open items many open boxes, why? This is unprofessional. I have proof. I been taking pics of that. So yesterday wasn't something cheap, something from China. This time was an HP Laptop and it's gone, nobody knows. I opened a case and investigation is on its way and I will not finish here. I will go any further as I can. I hope who took this laptop can get peace of mind because this was the Christmas present of my Son.

Supervisor Stephanie ** and her staff at Riverview Post Office 33569-9998 performed their duties in a customer friendly manner to me, and other residents during a high demand holiday period. On December 8, 2014, she promptly located two Christmas cards with Visa cards I had mailed to my grandchildren in Maryland and Indianapolis earlier that morning. These cards were needed to prove to a local vendor that I was overcharged $250 for them. Her efficient performance and dedication to customers' needs allowed me to resolve the discrepancy. I am very impressed and appreciative to Supervisor ** and her staff for their service, which I am sure they provide consumers under challenging and changing conditions.

I cannot begin to tell you how many times the USPS tries and sell their priority mail and tracking on the TV. I have for one, see this as a sales gimmick only, as time and time again, you can't track items or they appear to sit in one location for days and all of a sudden show up in the mail box showing delivered! They might as well not offer Tracking with their mail because most of the time it's useless as their employees are too lazy to scan packages and if they don't scan they most certainly are not going to enter it by hand in the machine. Tracking with the USPS for me has been pretty much useless! They've proven that for me anyway!

USPS says my package was delivered. It was not! Neighbors do not have it, lived same place 20 years. With all the gov. red tape, runaround and total incompetence, it's no wonder why we have in the English vocabulary... Going postal. Do not use their services! Ben Franklin would be aghast at his system now.

I occasionally order packages that are delivered via Fedex Smartpost, which means they are transferred to my local post office for delivery. Today marks the fifth lost package in the past six months. I always track my packages, and I always know when they arrive at my Benton Harbor, Michigan post office. I live in a neighboring city, on a normal residential road with a normal residential address, so finding my house is very easy. My packages are always being tossed in the wrong pile and sent to different cities AFTER being received at my local post office.

My postman normally picks up at noon every day. One day a few months ago he took off and someone else did the route and they completely missed my house. I have a home based business so not good when you have a bunch of orders that need to go. It is now going on 3pm and no one has come to pick up my packages so I called. I was very polite, I just said that my mailman normally comes around noon everyday and he hasn't showed up yet and since my house was missed awhile back I thought I'd better call. The hateful response I received was "uh, yeah, it's called Christmas!" I said, "Well you don't have to be so rude about it." His reply, "well, I can't believe you are calling up here when he's only 3 hours late." Seriously? "I have a business to run therefore you can kiss my **," and I hung up. Oh how I wish I'd gotten that ** name. The Spring Hill location is very rude.

Carrier not deliver package that are able to fix in mail box and won't bring package when I'm outside waiting on said package. Putting mail in wrong boxes. Why am I writing this complaint when you won't do anything about it pisses off.

On November 21 I filled out and paid to have mail forwarded to new address. I've yet to receive any of my mail still. It's been 3 wks. All I've gotten in mail is the new moving coupons the post office has sent me. I have checks and some other important things I'm expecting and nobody knows where mails at. They really shouldn't charge for such horrible service.

I logged into this website after googling change of address USPS and was directed to it. I consider myself pretty net savvy and was under the distinct impression that it was at least affiliated with the post office. I filled out all required info and submitted it. A few days later I check my bank statement and the crooks had charged me $39.99 for it! Infuriated, I sent an email demanding a refund and it got bounced back to me twice as undeliverable. DO NOT UNDER ANY CIRCUMSTANCES USE THIS SERVICE! At the real USPS website the charge is only $1. I never received the second confirmation email stating an order number or that the changes had taken effect.

I use the USPS services very often on South Beach 1300 Washington Avenue 33139. Walking in there is like worse than walking in to a Funeral house, you can't ask questions. It's as if you are in Military, you can't make mistakes. Nasty, very nasty rude employees yell at you as if you are an animal.

A month ago I had a package from Pennsylvania. Took the scenic route through Kansas City to the St Louis area. Needless to say that added another 3 days in transit due to confusion by the metal giants. Today I was expecting a 2 day priority mail package shipped from Temple TX on Monday to arrive NLT today Friday. It's not here yet and the USPS map shows 2-day service to the STL area. How about trying 5 days if it comes tomorrow? I paid extra for the priority mail but USPS says that 5 days is acceptable for 2-day priority mail. So there will be no refund. I could go back further with other issues but now will write my soon-to-be Congressman, a newly elected Republican, when he comes to office recommending privatization of the USPS.

I ordered an expensive item from Germany. It was delivered to the US by DHL, at which point it was assigned a domestic tracking number so I could track the shipment. It was to be delivered to my workplace in Cambridge, MA. If you follow the domestic tracking you can see it go from New York, straight through Boston, and on to the town of Morrill, Maine, population 884. And there, on November 24, the trail ends. I have called USPS tracking. I have called post offices in Cambridge Mass and Morrill, Maine - the package was sent on from Morrill, Maine and is still listed as "in transit" on the USPS website with a predicted delivery date of November 24, 2014.

I mailed a package on December 1st, 2014 via priority mail and insured it. There is no tracking info since it left North Platte, Nebraska on December 1st. I called 800 number on my receipt and only got automated service. I finally kept pushing number 5 and then kept pushing zero until recording said, "Your call may be recorded for quality assurance." I finally got a live person after waiting over 20 minutes. The lady was helpful and opened up a case to see if they can find my package and said I sure hear back within one business day. That will be Monday December 8th and we will see if I get a call with info on where my package is. I will never send packages or anything important through United States Post Office. Also my daughter sent me a birthday card from California to Nebraska and I never received it and it has been over 12 days since she sent it. The gov’t needs to check into USPS and investigate what is going on.

More than a dozen times in the last year I have gotten someone else's mail whether it be my direct neighbor or the same house number located on another street. Last week my neighbor brought over one of my letters with personal financial information in it. Yesterday there was a box shoved so tightly in the mailbox I had get someone to help me get it out. They were too lazy to get out of the vehicle.

For the third time in 6 months USPS lost another package. While it is gone forever I am here writing this review to save yourself a lot of trouble. When USPS loses a package it's GONE. They have no customer service (I've been on hold for 3 hours until they said they were closed). E-mails are also never replied from. On top of all of this is the broken tracker which updates 2 weeks after 1 package I ordered came. I hate the USPS and I hope they go out of business.

They damaged my shipment. I had insurance and the bureaucracy to get my claim processed is insane. Insurance is total BS!! Just another inept government agency. Never again.

The Priority Mail Express 1 Day guarantee is a scam and USPS customer service is a bad joke. I delivered a Priority Mail Express 1 Day package to the Akers Mill post office on 11/18/14 at 2pm (after waiting in line for 25 minutes). The person at the counter did not scan my package or give me a receipt (a mistake I will not make if I ever use USPS again). My Click-N-Ship receipt states that the scheduled delivery date was 11/19/14. The package was delivered on 11/20/14. The website states and a customer service rep told me that refunds must be requested at a post office, and the employees at the post office tell me I have to request the refund online. I have spent too much time on this. The Priority Mail Express 1 Day guarantee is not worth the paper it is printed on.

Sent a 26"x18"x16" parcel to an eBay buyer on Nov 21. It made it to Dallas and departed Dallas on Nov 26. As of today the item has not arrived. The parcel was supposed to be delivered on Nov 28th to Tulsa. It was packed very well. Not insured because trying to get $50 from the USPS is not worth my time. In a couple of days I am going to refund the eBay buyer his $50. He has been very understanding and knows it is not my fault. The local post office has one employee and she said there is nothing she can do unless it scans again. She is being lazy. The person that had her job last year would get on the phone and really go to bat for me in these situations. If anybody has any items that have to get to a person or business please use any other parcel delivery than what the USPS offers. It will get there with much better tracking and if there is a problem it can be much easier to resolve.

This is a complaint about both my local USPS office and USPS’s corporate customer service office. My local mailman claimed that he delivered a package to my locked mailbox more than a month ago. The package, which contained an expensive pair of sunglasses, was never delivered. I am the only one who has a key to my locked mailbox. Thus, there are only two possible scenarios: One, the mailman did not deliver the package to my mailbox, but stole it. Two, he delivered it to the wrong mailbox, and that recipient stole it. Either way, the fault is USPS’s.

I went to the post office today (Washington Street) Buffalo NY 14202 to find and buy a box to ship an Xmas wreath. The moment I walk into the door, it was all down hill. First, I wanted customer service from someone that was behind the counter but wasn't working. I explain my need for a box. I don't know, they’re all over there. So upon looking at the size of a particular box, I fail to place it correctly back. The long-hair postal employee says, “Hey put that back, the way you found it.” I turn and said, “What? I don't hear well, what did you say?” “How am I suppose to know you can't hear? I said maybe you should leave and come back and start your morning over.” USPS wants to charge me $32.00 to ship a box. You don't have to be so rude!

I have complained to the United States Postal Service about their website. They even insinuate that it is everyone's problem except their own. Here's what's happening. I try and track my shipments from various vendors. Every time I type my name in the tracking info requested box I get the error message "Please Type In Your name." Initially I thought it was because I used the automatic fill in option. But the message appears either way. My question for the USPS is why do you have a system that malfunctions? But asking this of an agency that went out and purchased an item that is the object of their own demise doesn't make sense either!

My package is not here you ass. Ok I say monday 4pm noon - it did not came. You are the sick at your job. Where is my package?

My husband is a Union Laborer and mailed out his dues on the 31st of November. They are to be postmarked by the 1st. After finding out they never arrived, he spoke to the postman. Amazingly they then showed up 3 days later, postmarked the 3rd! As a result of that he had to pay a $193 reinstatement fee. So he once again mailed it from our box in New Providence, PA. Now it's 3 weeks later and they still haven't received it! They are obviously totally incompetent or the postman just threw it away! Now he can't work and our kids get NO Christmas. Thanks a lot!!! Never again. These people should be FIRED!

The week of 9-8-14 many pieces of mail were stolen from our mail we believe at the postal service. A complaint was filed about two weeks later when our customers started calling for items we had mailed - we have incoming and out going checks missing from the mail for that week. We have spent hours trying to locate, gone to the Post Office they have searched high and low - we initially thought a bag of mail was laying unopened with the discarded bags - nope not the problem. We were lead to believe the postal inspectors are working on this matter - if they are we have a problem since we are now in December.

I placed an order from one of the eCommerce sites, waited for the product to be delivered and when the product came into the possession of USPS office, the product wasn't delivered to me. On complaining about it, the office opens and shuts the case without even informing me. They took my details and never called me back. They gave me local post office number, I called them and after 4 days of complaining still they are not able to figure out who was responsible for delivering the package. The person ("John") was very rude and told me packages get stolen often. When I requested to respond me back he said it will take couple more days to figure out who delivered it?? I mean if the package can be tracked from China to USA, can't they figure out who delivered it and on the site they say the package is already delivered. Most pathetic and worst customer service ever experienced.

In the past three months, my company has had nearly 3,000 pieces of mail gone missing in the mail stream. It is very frustrating. We've complained to a Postal Inspector, but it never goes any further, and they don't seem to care to research it any further. I have a hunch it is happening at the Postal Sorting & Distribution Hub in Coppell, TX.

I called them to track a misplaced package. The first person was RUDE, not helpful at all, would not give me her complete name or employee I.D. Had to speak with a Manager. She was worse. I hope the call was being monitored because those 2 either need retraining or replacement. They made it sound like I wanted them to come look for the package even though I had done all that I could. I needed USPS to look for the package. If there was an alternative. Customers just need to boycott USPS. Terrible phone service for package missing for almost a month.

I recently shipped my product (shoes) to Germany. However, USPS sent the shipment to Canada. I had to refund the money to my customer, yet I had not received the package I had shipped from USPS.

USPS lost 5 packages, totaling in value over $4,000!!! When the first two were lost the local post office handled the insurance and I was compensated. For the second two packages, I filled out all the paperwork, but received no compensation. So I lost EUR 311 + EUR 92... over $500. The 5th lost package the USPS claims to have delivered... but it was not delivered to me, there was no signature. There are only two possibilities. The postman lost or stole it. This last package was worth $3000, tracking number **. USPS hires mostly wonderful honest capable people. Some however disgrace the system. It is not only unprofessional, but criminal when a) so many packages are lost, b) customers are not compensated for their losses. USPS should handle compensation for lost packages, as it once did, on a local level. Heaven knows how to stop USPS from losing packages. I have an attorney, if it comes to that.

I call usps on a package I ship 2 weeks ago. Buyer should have received it nov 21, never got it. I open a case. Now my ebay selling account is on the line. Ty usps. Never had a problem. The holidays come now, there’s a issue.

In February 2014, I sold a Nikon DSLR valued at approximately $590 on eBay to a bidder in Russia. The shipping costs was about $60. eBay will not permit USPS shipping insurance on packages to Russia, but they encourage you to ship Globally. After approximately 5 weeks and stalled tracking, the buyer filed a case with eBay about not receiving merchandise. The last tracking scan was in Russia but several weeks had passed. eBay paid the claim to the buyer then automatically took the money from my account.

I honestly wish no one would use this service. Customers pay for 2-3 delivery and the service is NOT provided. Updates are not made when tracking a package and in my case, it has stated the expected delivery date would be in 2-3 days, only for me to actually receive the package 4 days after what the tracking site stated. Customers only ask for honesty and if it will take 7-10 days, then that is what should be told to us. We PAY for a faster service and do not get it. Customer service is rude, not helpful, and act as if they do not care that they are not meeting the expectation that THEY say they will provide. I am actually going to apply for a job in my city to see if they are at least willing to hire someone who understands the concerns and basics of customer service. The foundation that exist needs to be torn down and rebuilt, and unfortunately, since most of us NEED them, they have the average customer in a headlock, forcing us to deal with HORRIBLE service.

I'm trying to find out how I can get the post office to start delivering my mail after a small homeless dog I was just feeding snapped at the mailman. He was not hurt that a small band-aid didn't cover which is still serious and no one should ever be scared to do their job. With that said and trust me I feel very bad about that but the rudeness of the manager at the post office I have no choice but to deal with is crazy. My mail just stopped being delivered about 2 weeks after this happened. I had no notice so kept calling the post office. The phone was busy - never rang not once. So I asked the mailman. He said the manager had my mail and he had a stop delivery order.

Package was returned because mail carrier said no one live here. Two day prior I got a package at the same address. I went to the Post Office and spoke with a supervisor who was very rude and said he could do nothing. I have filed a complaint with USPS.

I have been waiting on this parcel since the seventh of November. It is the third of four packages I've ordered. But for some unknown reason it was sent to New York. That wasn't too bad. I was understanding that it is the Thanksgiving holiday and it would rerouted. I checked this morning in the hopes that it would be here in Kentucky where I live, but no it wasn't. It is now sitting in Colorado. It completely bypassed Kentucky all together. I have been now waiting a grand total of twenty days for this package.

Residents received notice from the property manager that the USPS carrier has been told by his supervisor that he would not be able to deliver any packages to residents after the 6 package lockers have been filled, (there are 166 residents in this complex), the packages will be taken back to the post office and the customer must stand in line to pick up the package.

I've been reading comments here where people are being told by the Post Office to rent a mailbox as if this is the safer alternative for receiving mail. It's not. I've been renting a box from the post office for over a year now and they lose every package ever sent. The pkg arrives, it is scanned in, but their clerks, and the worthless management supposed to be supervising them have no idea where the packages are put after the tracking numbers are scanned into the system. All the info I am given is that the pkg arrived from the mailer, it was scanned into the postal system's location and they lost the box. Of course, all of this takes over a week (if you are lucky) to discern as postal employees don't give a toss about the pkg addressed to you that they lost.

I sent an international mail package with an important document and a few food items. I sent it by priority mail which mentions date of arrival as within two weeks, but it took more than a month to reach, and when it arrived, the food packets inside were opened. When I called to check, the customer service agent was very rude and said that there is no guarantee that the mail would reach within the given time. It is merely the date on which the package leaves the US. How ridiculous! I missed my deadline and had to resend the package using FedEx this time which reached perfectly on time. I ran a loss of $65 on the package for late delivery plus an additional cost for sending via FedEx so another $60 or so. Very disappointed that a huge company like USPS could have such poor service. Unlikely to ever ship by USPS again.

First class mail not delivered by temporary mail people. Mail cannot be found at this time. Post office thought it was delivered, but not so. What happened to mail and how can I recover it?

I'm A disabled veteran. I have to depend on the US for my meds to be delivered. I moved. Meds didn't forward for a month to the temporary POB. I finally found a rental and put the change of address in online. They immediately bounced all my new meds back to the sender, refused to forward a single one and now I have to figure out that while suffering again from lack of medicine. I will never rent a POB again or use USPS if there is a choice. The employees are rude and condescending. I am going to use the national complaint line which is the only way I know to get a result. I just left Texas and the small town I lived in is being asked for volunteers willing to take in mail so the USPS can stop normal services.

Given the changes of late where UPS & FedEx are trying to help rescue our failing USPS and the inability of EBAY (and other Etsy or International) sellers to insure packages, there are already issues causing major problems for buyers/consumers. USPS cares little about the needs of consumers. I have numerous more packages this week again (purchased on EBAY) lost by postal service whose US Postal Inspectors let me know today, in no certain terms that they bear no responsibility to respond to consumers about cases they open up for investigation. Nor is there any accountability from their investigative branch or the USPS to find our lost packages.

I continue to marvel at the outstandingly poor customer service I am forced to endure in order to receive certain packages (because, unfortunately, not everyone uses FedEx or UPS nowadays; I just have to make do sometimes with an order that won't come any other way than via the U.S. Postal Service. God help me). My most recent package was delayed in customs and showed up online as not being deliverable until tomorrow (11/26/14). Knowing how inaccurate the USPS website can be, I waited all of the morning today anyway (11/25) -- and most of the afternoon.

Shipped a auction item (iphone 5s - value $410) via USPS with insurance on Sept 21st 2014. Item never received by party, had to refund the party their money. Filed insurance claim on Oct 25th. Waited 3 weeks, received letter in mail telling me to take proof of value to local post office. Took additional documentation to local post office, was told by the employee there that I was interfering with her lunch hour (different employee stated the same exact thing when I shipped the item originally). Said she would fax the documents to the claims department. Called claims department same day and they said they hadn't received anything. Went online to their new website where I could upload the additional documents and attach them to my claim. Called a week later and the customer service couldn't help. Called claims department again and they had not received additional documentation. Asked that I send them additional information via mail.

On the 18th I mailed a package to a friend in need of some money. I sent it in a small flat rate envelope at the Brazoria Post Office. It was suppose to arrive in Clovis, CA on the 21st. I checked the tracking number and the only scan was on the 18th saying it departed the Brazoria Office and was in transit to the sorting facility, which is in Houston. On the 22nd I called customer support asking wtf was going on. They opened a case and said to wait for a phone call so they can track it down. I waited a couple days and called back. They told me there is no information yet but to wait for a call. So I asked her if she could contact the Brazoria office and ask if it was still there. All she could do is send an email and open another case. She told me to wait for another call...BS.

so I filed a claim to MRC (Mail recovery center) and nothing yet. USPS need to learn a lesson cause they lost so much mails and no one know where so let's make USPS learn from it mistakes cause millions worth of items each year report missing or lost.

I shipped my package from New Jersey to Irving Texas on Oct 27th and still I haven't received it. Every week I call USPS but there is no progress of finding the status of my package. The USPS team says that somebody would call me or email me updating the status but I haven't received any updates. I would like to escalate this to higher authority and I'm a bit skeptical to use USPS services going forward if this is the response I get from the team. Request you to please help me here.

I sold a very expensive vase to USA from UK on eBay. Sent fully tracked & signed for. The vase was shown as processed through Kennedy NY, the buyer lives in the next State, Connecticut. The vase then showed tracked to LA?? The tracking is now stuck, trackitonline.Ru shows the vase in Kennedy NY and USPS shows tracking in LA. This is going to cost me a lot of money which I won't be able to claim. USPS are total rubbish and are either incompetent or a bunch of thieves. There is also no UK phone number to contact them. I have had 3 weeks of total grief, cheers USPS, I hope your roof leaks.

A package was shipped to me on Nov.13, 2014. It was due to arrive on Nov 20 2014, however tracking shows that it was delivered on Nov 18, 2014 scanned by a postal carrier in Toms River, NJ to a different zip code than the package was addressed. I immediately called USPS of Toms River, NJ and was given numerous excuses including that the driver might not have scanned it but couldn't explain how it got scanned by a specific scanner only registered to 1 driver. I called the 1-800 number and got a case number and was told Toms River had closed my case!!! I now have to get it reopened by consumer affairs, however they don't answer the phone and Toms River said they are not looking for my package!!! One of the postal carriers said that it was either delivered to the wrong address or the driver stole it!!! I am devastated - this was a gift for my daughter. She has been waiting for many YEARS for this!!! The post office can tell the approximate time mail is delivered so why not have the driver go to the area at that approx time and check for packages delivered to the wrong house or at least question the driver!!

My Letter Lady scanned my 2 Day Priority Letter as "Undeliverable as addressed." The address was correct! I was home. 1. She could've left it in my mailbox it would've fit. 2. She could've knocked on my door. I was home! 3. She could've left it at the Post Office where she got it from. There are so many different things she could've done rather than scan it "undeliverable"! It has cost me at least 10 days for this Priority Letter to be returned to sender. It is the 8th day AND the weekend and it still has not reached my daughter, the sender! I've asked the Postal Service to intercede and grab this letter and forward it to me during its transit and OF COURSE they WON'T! Just know that "Priority Letters" are returned as though they are REGULAR mail, Megabus could bet their return! The Postal Service is very efficient and reliable, but there are some Letter Carriers who chose to "Play God" and they give the wonderful postal service a VERY BAD NAME!!!

On November 17th, 2014, I track my package, tracking number **. It states package is out for delivery. Never received package. On the 18th of November 2014, went to the post office on 2266 5th ave, New York, NY 10037, the pick up window. The teller said the package is on the truck. Again I went to the post office on the 19th. I was told to come in the morning before the truck leaves. On the 20th of November at 8:20 I was waiting for the post office to open at 9 am. I was the first customer in the post office and in line. At 9:10 I rang the bell. After waiting for someone to come to the window, the teller came. I hand her the same piece of paper printed from my computer with the tracking number and my ID.

My husband and I live on the 5th floor of a condominium building with an elevator. We have had ongoing problems with delivery of our mail. Whenever a signature is required, the mail is signed for and left with someone else. If no one is available, the carrier places a form in our mailbox saying he attempted to deliver, but missed us - even though we were at home all day and no one came to our door. The same is true for parcels. They are left in the the lobby of our building where anyone could take them. Numerous calls to our local Postmaster have been fruitless. She always says she will talk with the carrier and tell us his reason for non-delivery.

I moved across the country from MD to CA last month. Before my move, I requested my mail be held at the local post office from 9/30-10/14 (Loch Raven, MD branch). When I went to pick it up, the manager of the branch refused to help me because my ID was "inappropriate". My license did not match my old address so that was it - she wouldn't help me. I had a passport, documents with my address on them and the confirmation number and she refused to even look them. Then she went in the back for two minutes and came back and said "Well I don't know where your mail is they probably sent it to California." She refused to help me from this point.

Waiting on a package to arrive from Denver, Colorado. I live in Oklahoma City. Tracking states that the package arrived in Dallas in 24 hours after leaving Denver. Left Dallas and remained in transit for 3 days only to arrive in Capitol Heights Maryland. How is this happening? The destination city has been passed twice...and this time, completely out of the way. I don't understand how this works. I will only use UPS or FedEx to ship and I would recommend others do the same.

I had two packages that were sent to me from another country. According to the USPS Tracking system, both packages were delivered on October 27, 2014. I never received a note on my door as I have in the past, nor did I find the packages on my door step. In addition, I've been receiving other people's mail (passport, bank statements and other miscellaneous mail) and others in my neighborhood have received my mail. There is no consistency nor is there any accountability with the East Long Beach office. The employees are rude and demeaning to the customers. When I complained to the manager, she told me that it was my word against the courier's word. Although he claims not to remember when he delivered the packages, he claims that someone else accepted them. I'm not sure how this could be when I live alone. I have complained before and all the complaints seem to disappear to a big black hole and nothing gets resolved. I don't know how anyone is supposed to trust this organization to deliver our mail. They are the most fraudulent and dishonest organization out there.

On November 5, 2014, I purchased a money order at the Tipton, CA Post Office. I have the receipt where I made for the money order and the receipt attached at the top of the money order. I sent the money order to my daughter in Gig Harbor, WA. My daughter took the money order into the Gig Harbor Post Office and a extremely rude employee named Sue ** confiscated the money order claiming it was a fraudulent money order. I tried to explain to her that I had the receipts and she wouldn't even let me talk and she hung up on me. I have sent copies of the receipts to my daughter and they still won't let my daughter have the money I sent her via the post office money order.

I ordered 2 items from Etsy on 2 different days. One was insured and one was not. They were both small items. I never received them and when I looked into the situation, USPS mailman had marked them as delivered when I had never received them. When I called a supervisor, they told me that if it was marked delivered, then it was delivered. So I am out 2 vintage items that can't be replaced!

While most posts office operations have improved over the years, forwarding mail has seem to gotten worse. In my case, a change of address was submitted 10/2/14. Six (6) weeks later, packages continue to be delivered to the old post office and then to the old address (350 miles away) as shown by USPS tracking. Each time, I have to call the old post office and tell them to go to the old address to retrieve each package. Then the package is sent to a twilight zone-located "Forwarding Center." Here the package languishes for 2-3 week with no tracking scans. Why does it take 2-3 weeks to forward a package only six (6) driving hours away? Why are there no tracking scans for arrival and departure from the "Forwarding Center?"

My family moved to a small town in July. We have had terrible luck with the "officer in charge" at our local Post Office. We live 1 block away from the Post Office and she refuses to deliver mail to our house which has left me no choice but to rent a PO Box. I have a forward in place that I was under the understanding was good for up to a year (it has been 4 months) but she is returning mail that is not addressed to the PO Box. She is also returning my mortgage statements that have the street address as well as the PO Box on them. The house we purchased has been vacant for the past few years due to the fact that the previous owners are elderly so they moved to assisted living.

Long story made short. It took FOUR MONTHS to receive my mail. Filed change of address online (at a cost of $1.05); by card in person at the counter; to my regular carrier (who denies being my regular carrier); via mail in the post office. Local carrier (according to a phone call received from the local p.o.) decided that my house was VACANT and WITHHELD ALL MY MAIL. Ballots, financial info., property tax bill; all bills; personal correspondence, and an extremely important legal document. After FOUR MONTHS of inquiring almost daily, I learn on a voicemail that "the local carrier decided to withhold/and or send back" my mail. I am now in severe financial and legal distress. THANKS FOR NOTHING - I am physically ill whenever I pass a post office, truck or "carrier." 4 months people - could you live 4 months without your paycheck??????? Happy Thanksgiving, jerks. Not even an apology.

I have filed a complaint today to the national USPS toll free number, our courier for 2 months in a row has returned my packages which is a package I receive on a monthly basis since a year ago. There has been no changes to address or anything. Also we spent days at a time with no mail in our mailbox and I have received feedback from neighbors in my apartment, they have the same problem. This is getting very frustrating because we are waiting for important mail and/or packages and I never see an "attempt" when the courier has not even left mail in the mailbox but marks it so when I check package's tracking package.

Ordered an item from Amazon. On the day it was supposed to be delivered the tracking information said "undeliverable: incorrect address." However the address was absolutely 100% correct. I called customer service and they said they couldn't help me, and gave me a different phone number. Called that number, and he told me he couldn't help me, and gave me yet another number. Called that number, and again, "he couldn't help me" and snapped at me that he was "just the guy at the window," and gave me yet another number. Called that number and it just rang and rang and rang indefinitely. I will NEVER use the post office for any type of shipping again. They are awful. Never received my package.

I regularly receive my neighbors' mail. I have been waiting for a $10 rebate card and a $25 gift card since late July/early August. I can only assume that one of my neighbors got those in THEIR mailbox and kept them. I just reported one of my debit cards damaged. A new one is being sent to me, but I don't know if I'll ever get it because I don't always get my mail. My carrier has been doing this for YEARS and should be fired. If I screwed up at work this often, I'd have been canned a long time ago.

I have been there 4 times. My husband 2 times after having lumbar surgery 3 wks ago. We have checks that have been held along with operative reports and bills. We can only get mail Sat and Wed. My husband and several people went today. They were sent away saying that it was sent to the building. It was not. So I went to USPS. They are very rude. This is not the first time. She said to go home and wait - they can't help with mail they don’t have and if it doesn't come today I have to get it on Wed. Nycha states it’s the USPS that has to fix it and USPS says its Nycha fault. In all of this we still have no mail. Bill are at a high and are past due.

I have had multiple lost packages they claimed were delivered and were not. I contacted the Supervisor at my local post office, filed the complaints and was told they would get back to me in a short time. Not hearing anything I called the 800 number and found I have not one missing package complaint and one of those was done through the 800 number because I hadn't heard back from my local office, was told they would look into it and I would receive a refund if they were unable to find it. Today is my 4th time and I called the 800 service, I was told to give until Monday and then they will allow me to file a claim. I will post the outcome come Monday. If you can avoid using the US Post office for shipping anything I would do so use any other carrier if possible.

I ship 250-400 packages in any given month via first class mail, about 50-100 per month priority mail. 10 percent of my first class packages are lost, my customers email me and say, "Hey you shipped to the wrong location, the tracking says delivered to Las Vegas." I shipped the package from Las Vegas, and the post office marked the package as delivered - but did not return it to me, and did not bring it to the customer. Is this why their prices are lower than fedex? Because they only deliver 90% of the mail? What do they do with the rest? Christmas gifts for the employees in the back??

On October 15, 2014, I went to the Bowie Post Office, stood in line, ask the teller the best way to mail two letters: one to Maryland Comptroller in Annapolis, MD, and IRS in Kansas City, Missouri. The teller suggested I mail them Certified Mail and I gladly paid $15.00. The letter that was delivered to the Comptroller of MD, Annapolis, MD. on November 4, 2014. The other letter in question was also mailed on October 15, 2014 and it was received in Kansas City MO, Post Office on October 17, 2014. However, no other information is available.

I moved back to Atlanta this September, I went to the local post office and fill out the change of address form. I got a letter back from the post office saying that my mail would start on the 8th of August. No mail showed up. I call the number on the letter and I was told to give it a few more days so I gave it a week, no mail showed up. So I called again, they gave me to this other guy. He said give it another week, I did. No mail showed up. So, I called back again, this time they told me that they were going to open a case to find my mail. Well today the case manager called, after about minutes looking at my information on his computer screen, he said that my mail is lost.

We live on the **. The post office will not deliver mail because a mail carrier got bit back on Sept 25th 2014. The dog was put to sleep, 2 days later we did get mail after that. Now on Nov 1st 2014 we just stop getting mail with no notices. With numerous calls to the Post Offices, they said we are not getting mail no more because of dogs on the block. What is this government coming to. I am a Nurse and if a patient bit me that means I don't have to take of no more patients because I got bit. The Post office needs to do their job, the dog is dead, there is no reason for stoppage of our mail. Please can someone help, we have a lot of seniors on this block that can't go to the Post Offices to pick up their mail.

I moved 5 weeks ago and submitted a change of address form to the USPS. It took 10 days for it to take effect. I am receiving a fraction of my mail at my new residence. My Mom has sent several letters, which I have not received. My paychecks, which I always received on time in the past, are late or I do not receive at all. I posted an envelope to myself, which I did not receive. I never had a problem at my former residence. I have no idea how much or what mail I am not receiving. My neighbors receive some of my post, but I'm not sure if they walk all of it over to me. Sometimes I wonder if my post person is in too much of a hurry to deliver my mail and it gets thrown into the USPS void.

Purchased a package on Ebay, however the seller sent it to the incorrect address. I contacted USPS and was told to do a mail interception. I did the mail interception on 11/07/2014 when my package was in Ohio due to be delivered in Lauderdale Lakes Florida 11/08/2014. They told me to contact the supervisor at the post office 954-527-2054. I have been calling this number for 3 days straight without an answer. I called and they gave me two other numbers 954-765-5720 and 954-527-6990. Nobody is picking up any of the phones.They tried delivering my package to the wrong address on 11/08/2014 and 11/10/2014. I told them the addresses are no longer active as the company was sold out. I had taken out a case number on Saturday, I have spoken with Consumer Advocate. However, they keep on giving me the same number to call.

My mother sent me thousands of childhood photos to my new home in CA from GA. Unfortunately, the package landed in the Richmond, CA sorting facility 3 weeks ago.

The local USPS office lost my Amazon order. It was marked "out for delivery" and never showed up, or was marked as "delivered". I put in an "inquiry", no information. I tried to use the online claims - all of them bumped me off and said this number has to be used: 1-800-222-1811. Using that number only gets you a beeping tone as if it was busy. I tried 7 times. In frustration I reached the Inspector General’s office. They gave me the local Consumer Affairs number: 415 550 5005 and said I had to work with them. I have called multiple times and it is always busy and asks to leave a message. I have left 2 messages and no call back.

I sent a package to Iran and after five days, I got it back without any specific explanation. For shipping, they charged me $120 and when I asked for a refund, they refused to give my money back for the services that I didn't get. It is scam and you are stole my money. I know USPS is broke but you shouldn't scam customers who work hard to put food on their tables. It is called theft. Shame on you.

Package supposedly delivered says I signed for it, yet he never came. I'm a winter renter in Surfside Beach, SC and the mail was coming from Myrtle Beach office. So believe he is taking advantage because I'm not local plus at time of delivery and signature I was outside and he/she never came nor left any package which was overnighted and cost 20 bucks to get nothing... and after speaking to many locals this is nearly the norm here. Love it here but some of the locals are just criminals - shame you should be able to trust your postman. Sad it was a child's game and birthday money... Scumbag - out 300.

Along with many others on this site, I USED to have a good experience with the postal service until they started outsourcing all their delivery and shutting down distribution hubs. Now it's a crap shoot whether my mail ever makes it out of Hazelwood MO. Sent two separate pre-paid visa cards to a family member, both insured, neither made it to their destination. The second attempt (after filing an insurance claim I now discover the PO will not honor) resulted in an envelope that had been opened and emptied (with a giant smiley face on it) and this was clearly the work of someone in the postal chain.

It's been over a week that I have been trying to get in contact with ANYONE who will look into the fact that a package was never delivered to me, but it was signed off as delivered. Customer service will not call me back when they say they will. The division office for my zip code won't call me back, and when I asked to speak directly to the person handling my case, the employee hung up on me. If this is not resolved, I will make sure nobody I know uses the USPS to send me packages (which is often since we are bi-coastal) ever again. The handling of this situation is utter nonsense.

In the span of 6 months I have had calls from 2 credit card agencies (BofA and Best Buy), student loan bank, water/sewage provider (2x), mortgage company, home owner's insurance and utility company (SCE) contact me because mail has been returned due to postal error and they needed to confirm I still lived at residence. Furthermore, I have had packages left on my neighbor's door step (house is unoccupied and for sale). On a weekly basis I get my neighbor's mail in my box (2 from the DMV yesterday, pretty important). I have complained before, but will do so again.

I have been an eBay seller for over two years now. Have used USPS for shipping the whole time. Never have had a problem till now. In the past 3 weeks I have had 4 packages come up missing. No tracking info is updated or scanned in. They deliver to the wrong address and do not care. I try to file a claim and am told someone else has already filed it. When talking to an investigator I am told my $400.00 package is not worth their time, they have bigger claims to investigate. Last time I checked, taking someone else's mail or filing a claim you are not responsible for is a FEDERAL OFFENSE and is a crime. I have lost over $800.00 due the USPS not caring. I am about to cancel my mail and ship through UPS or FedEx. The sad part is they get paid to do a job that they do not do and no body cares. If I did not do my job I would be fired. Or if I stole a postal worker's package you better believe they would be hunting me down.

US Post Office 7050 Brookhollow W Dr Houston, TX 77040 - I have had several run ins with this employee and actually made complaints to the postmaster about her. She is condescending and generally has a horrible attitude. She looks at you like she just smelled something bad and cannot communicate effectively with customers. I believe she does this intentionally. I will use another post office so I won't have to deal with her nasty attitude.

Package was scanned in as delivered but I had been waiting for this part and was watching tracking info and mailbox. Never came.. Called post office.. They tried to blame it on stolen mail.. But as I told them I was watching postal carrier and box.. It was not delivered... So post office called me and said carrier had accidentally put it in neighbor's box and he had tracked it down and they would deliver it that day... Again I watched and it was not delivered... So back to calling post office... Had to leave a message with someone that had no idea about what was going on... So this morning I get phone call from Post Office saying he had made a mistake and they didn't have my package so he said we were back to not knowing what happened to my package... Well that's just not good enough.

When I check my mail tracking number it says delivered but I did not get my mail. When I asked workers in the office they told to me "We cannot get your mail" so how can I get my mail? It was very important to me but when I ask the sender he misses to write the apt. So please help me to get my mail.

I'M tired of other people giving me my mail. I get some of my mail delivered to my mailbox. My bank statements and other information is given to me by strangers, stating that it was in their mailbox. A couple of people have driven to my house claiming they live 5 blocks from me. I've contacted the postal service which was a joke. The woman was nasty and DID not solve the situation. The postal service is setting me up for identity theft and other problems. I've complained two times. There have been no change. I was told by the postal service that the supervisor will make sure that the mail that's in my box is mine. Wow! The problem is the mail that is in my box is correct, but they are being selective in giving my personal mail to other people. This afternoon my neighbor gave me an envelope she found in her mailbox.

The US Postal Service is a big JOKE. I sent a package priority mail from Hiram, GA to go Smyrna, GA which is about 30 minutes away from me. The package was supposed to take one day to deliver. I went out of town and came back only to find out that the client I sent the package to never received it. The package had been sent from Hiram, GA to Atlanta, GA to Stone Mountain, GA to Tampa, FL and back to me. All because the sorting facility sent it to the wrong place twice. Why in God's name would my package be sent out of the state? It took a week for me to get the package back and I had to hand deliver the late package myself. The consumer affairs department with the Postal Service did not want to reimburse me my $6 that I paid to ship the package and wanted to offer me stamps. The rep, Daisy I was working with at ** claimed she would call me back with hopes of a better solution and I haven't heard from her in two days. I called her back and no one is answering the phone. On another note, I sent my Godson in FL a birthday card with a gift card in it three weeks ago and he has yet to receive it and it has not returned to my home. Need I say anymore??

I've high tolerance for many things. But there is always a threshold and I think I am just enough with USPS now. They've lost my very important time sensitive material for a school application which will have a permanent effect on my whole life. (I choose 1-day priority and they lost my package... It seems I should just let it flow in the regular mail and there might be a better chance arrive instead of just got lost...) Their postman/delivery man never deliver. This happens to many of my friends who lives in different regions. The post man seems only drive out the truck for a round for a whole day, leave notices in the mailboxes saying no one is available (when actually, many times, people are available at home) and drive back, waiting for residences to pick the packages by themselves in the post office...

Been notified by DMV, my renewed Driver's License returned by local Post Office marked "Mail Not Deliverable" resulting in my 5 year license was destroyed by DMV for security reasons and DMV reissued the license by Certified Mail. November 3, 2014 Marin County Registrar of Voters explained our Absentee Ballots were returned marked "Mail Not Deliverable" result my voting status was changed from active voter to inactive voter. AT 72 YEARS OLD HAVE NEVER MISSED VOTING STARTING MY VERY FIRST TIME WITH JFK. Mail not deliverable is a false condition and I consider it a deliberate act of "CRIMINAL NEGLIGENCE".

On Monday 20th Oct I mailed and insured a package via Priority 2 day to VA. This package was due to be taken to the Caribbean on Oct 26th. The package contained items I purchased for my dying grandmother who suffered a bad stroke the week before. I had also ordered items from Amazon so when I checked the tracking information I noticed that the 2 Amazon packages were delivered via USPS at 3:06pm on Oct 23rd and the package I had mailed was also delivered on Oct 23rd but at 5:50pm.

I wish I could give them a minus as they are not worthy of a 0. I sent an international priority envelope to China, which cost $23.50 but was never delivered. When trying to trace what happened, each time spending over an hour on the phone either waiting or talking to someone telling you to be patient, it's going to take a little longer to get there. After one and a half month, being bounced around from different USPS departments and the local post office; I was told that if it's lost, USPS is not responsible for it because international priority mail is treated just like regular airmail!! USPS cannot trace it nor will they be responsible if it doesn't get delivered??!! Why would anyone pay $23.50 for a 3 ounce envelope to get no assurance of delivery?? If USPS will not be responsible for the international priority mail to reach the recipient, they should mention it so that no one will pay the high postage for nothing!!

Mail boxes destroyed and went to pick up our mail, my husband get his medication through mail, went to pick it up and was told for a week that I had no mail, but eight days later I finally went to the post office and they had eight days worth of mail for me along with my husband's medication, that was do him eight days earlier. Needless to say I am very unhappy with the United States postal service, as this is not quality service.

My name is Inge **. I would like to file a complaint regarding my stolen item that I sent by USPS on Saturday, October 18th 2014. The post office that I sent was an approved provider by USPS. The name is** , at 8115 Queens boulevard, Elmhurst, New York 11373. Tracking number: **. The package that I sent was an iPhone 6, but when my sister opened that package, there's an iPhone 4 inside. Even though my sister received the package on Thursday, October 23rd 2014, she hasn't opened it until Monday, October 27th 2014 because she was busy moving out. Soon after she has some free time, she opened it, and so shocked about the package inside. I'm assuming, someone opened my package, switched the item, sealed it back nicely and delivered to my sister. I would like to request the investigation about this matter. I put the insurance with this package, I thought it will be safe if I sent by USPS, but the fact it's not trustworthy enough. I enclosed this email with the picture of my tracking number, insured mail receipt and the post office picture.

These carriers in my area 29223 can't seem to get anything right. They lie on their tracking reports claiming they attempt delivery, or can't find anywhere to leave my mail when I have video cameras on my home showing nobody even attempted delivery. When I complain it goes ignored. Today I called again for the same problem and was told they can't take a complaint. This is what happens when we overpay government employees who are union members and can't do anything wrong. There is no accountability just as with the sorry Obama administration. USPS SUCKS ALMOST AS MUCH AS THE VA, another failed government organization.

We were to received Priority 2 Day Mail from USCIS dispatched on the 23rd of October. Followed it everyday up until it was tagged as Delivered on 25th of October at 2:09PM. There is no evidence that this package was ever delivered at my Apartment. Checked Mailroom and Mailbox, other USPS mail exists, but not this. Here are the next list of events:

The mail Carrier is driving on the sidewalk. This is illegal and dangerous. She already hit my garbage can and I have small children. She is also destroying my property by driving on my sidewalk by cracking it every time. I contacted the local authorities and on their advice, I taped her driving on the sidewalk and she did not stop at a stop sign which she could of got into an accident. I just don't want this carrier to drive on my sidewalk. The post office states that they're allowed - in a written letter I got from them that the mail carrier is allowed to drive on sidewalk and they say and admit in the letter that it is a sidewalk. I called the county code enforcement and public works and they said it is a sidewalk and as a home owner, it is my responsibility to fix it if the mail carrier breaks it. This comes to my point, she is destroying my property and I don't want her on it.

I filed Change of Address to begin 10/01/14. I stopped receiving mail at my previous address on 09/20/14. On 9/25/14, I went to the post office and was advised that the postal carrier did not look at the start date of my COA and had started forwarding my mail. But, rest assured anything that was forwarded, I would eventually receive. I moved to my new address on 10/3/14 in the same postal area- within 1 mile to be exact and did not begin to receive mail until 10/11. I made several visits to the local post office between 9/25 and 10/11 and to my dismay, I was rudely greeted "Oh, it's You again?". Mind you, I can hear talk from the background. 1st shift substitute supervisor, "Man, I just talked to her last week, what does she want?". Incredible the customer service skills noted at this particular post office and those that are employed in the service field that lack common courtesy. I purchased a new home and there were affidavits from district attorney mailed to me for upcoming court appearances of which I have proof that was mailed.

Let me start out by saying I don't know the responsibilities or "do's and don'ts" of a mail delivers job. Since they are paid to perform it and required to know their job, I didn't think I'd have to. A few weeks ago, a USPS delivery person asked if I would sign a single green certified letter card with nothing else attached (including a return address) so she could deliver it to me the next day. Thinking nothing of it, I signed my name and went about my day. A few days later, I go over to ask the managers of the apartments my children and I live in an unrelated question. They make a confused face at me when I asked it then said hatefully, "Oh you don't know?" and my heart immediately dropped in fear. "You're getting evicted and you signed for your eviction notice via certified mail."

My wife and I are currently station overseas. We rely heavily on USPS for packages and paying bills back home. We never had a problem until now. On Oct. 1 we sent off bills and today Oct. 30, the companies still haven't received them. A family member sent a package with insurance a day after and the website hasn't changed since the package was sent. We never had this issue, so what is different now? Normally it take about a week for our bills to post and about two weeks for packages to come.

I decided to close my US post office box after many years due to generally poor service. I submitted my official change of address (and made sure it was indeed through the USPS) both online and in person at the post office. I received a confirmation email and a confirmation letter at my home address. It has been nearly 3 weeks and I have received sporadic pieces of mail but not the bulk of my mail. I went into the post office 1 week ago (after 2 weeks of no mail) to ask when I could expect to start receiving my mail. The clerk told me 2 weeks (it had already been 2 weeks) and that she remembered my name and "just processed it today so you should be getting a big chunk of mail any day now. That was a week ago. I have time sensitive mail and am at risk of having some financial problems if I don't receive my mail. Is there any way I can speed this up, and if I do run into problems due to this delay, what is my recourse?

We had mail returned to us with the yellow forwarding sticker on it but the letter was addressed to "Resident". I checked online and the address & zip code were correct. I tried to call the post office to find out why it was returned. All the phone #'s for the Dabney Road post office were "Out of Service". I called the main post office in our area. First the man argued with me that the carrier had to tell the supervisors whether or not the address was correct before they could tell me. He finally gave me a number for Dabney Road post office. I called and the man that answered was in boxes and gave me another #. I called it and got some girl that had no idea what was going on. She also had no idea when a supervisor would be available or who they might be. I called the complaint department. Really professional and nice, but to no avail.

I saw other people have lost mail going to Hawaii and getting stuck in Richmond CA... I had the same experience. I have two packages stuck at locations in the US... tracking just stopped. I too called and reported and was given case numbers and told that someone would call me back and I TOO had no phone call. USPS just needs to be closed and let private companies take it over. Just a waste of money.

The google search I performed to change my postal address brought this company up first, and it indicates its names is "USPS® Address Change™ - Official USPS® Form". I take full responsibility for assuming this was somehow affiliated with the actual USPS, but it is indeed not. I've changed my address a few times this year, so I was quite surprised I somehow fell for this scheme. This should make the public aware at how much this company's homepage mimics the actual USPS site. On the next page I unclicked all of their special offers. A note that this is incredibly similar to the genuine USPS experience.

At 08/28/14 I ordered some fabrics at a quilt shop in the US (I live in the Netherlands). The seller sent it right away and two days later the tracking info said: "Processed through sorting facility at ISC New York." The tracking info never updated after that and I still haven't received my order. Already got my money back from the seller, but this is RIDICULOUS! Do I really have to wait for over 2 months for my package or is it even lost?!

I came here last August 20, 2014 @ the airport. After fingerprint scanning and so on they told me I must wait 2 weeks before I get my green card. Our family decided to move to a new place that was on September 08, 2014. Before we moved in we settled our change address in post office so that our letters will be forwarded to the new place. And my husband also changed the address in USCIS online for my green card. Unfortunately, I did not received my green card but the fact that our other letters came in with yellow sticker on it except for my green card. That is so terrible because we need to file I-90 and pay $450.00 for it.

I bought a remote starter for my truck on eBay. Got to the post office in Dublin Ohio on the 19 of Sept. I even pay extra to ship it faster priority mail. Well I am still waiting for it. The last time I check the tracking number which was 2 week ago it told me my package was in China. I wrote to the store I bought the remote. He is trying to help me but he can only do so much and I said to them, "you know I am only about 11 hour from you guys (north of Toronto)." Anyway I gave up bought another one different store (from New York) normal shipping. I should get it by the end of next week... :)

I had package mailed from Casa Grande Az two day express for medical reasons. The package was tracked to Denver and left there. Now, no one at my post office in Fountain knows where the package is. "Oh it will show up and when it does we will call you." The postmaster or acting one acted as if I was interrupting her when I had question, it is now day 4 - still no two priority mail.

i was told to bring my package to my local post office for inspection. I spoke to a manager by the name of Jose and let me tell you, he was very rude. I got no help at all and he didn't know what he was doing just arguing, didn't even inspect the package.

I have respect for the hardworking mail carriers who do their job well, and this report is not against them. It is against the larger agency for failing to keep up with the times and failing their customers (while making it illegal for there to be competition). It is sad that this monopoly exists because if they were in the corporate world, their doors would have been shuttered decades ago. Here is my most recent run in, which is indicative of much larger issues:

I was at Window 7 at Midtown station, NYC 10018 10/24/14 around 14:00PM sending two first class mails, with the grand total less than $1. The clerk at windows 7, **, asked for my ID and I complied. When I asked whether that is part of standard policy and he stated yes, even though I noticed he didn't ask for the ID for the previous female customer on Windows 5. (By the way, I noticed that ** engaged in very long non-business related personal chat with the previous female customers which appears to related to obtaining the customer's phone numbers.) When I asked for clarification from the supervisor at Window 5, one woman (with rings on the chin) refused to provide me any detail. Another clerk at Window 6, **, also didn't ask for an ID when a customer used her credit card to mail a package.

I sent a letter out on 10/16/14 with a tracking sticker on it. On the receipt it stated expect delivery 10/20/14. Today Is 10/24/14 and it still hasn't been delivered. I called and was told it could take up to 7 days. This is why I never use the USPS, it's ridiculous. I could have driven to the place in Kentucky, delivered the letter and returned back to CT by the time it's delivered. Never will I do this again, the USPS is useless!!

Item was shipped on Wednesday at 11:30am from Chicago to Seattle guaranteed overnight. The package left Chicago at 4:43 am on 10/23/14 and was to be delivered by noon. Well as of this moment it's still flying from Chicago... How is that possible as the flight is about 3 hours and 40 minutes? Seriously... why do they even still exist?

I have had numerous costs incurred from the deliberate mishandling of packages & deliberate theft by the workers of our fine United States Post Office. They are thieves... They cost me over 500 dollars worth of inventory, and to boot... do absolutely nothing to give me resolution!!!! They don't give a hoot... They don't have to. They are part of our government. The mail should ALWAYS be treated carefully. No matter how much packing material I put in there.. no matter if I double box... no matter how well I take care of things on my end... they break my items. And with one instance... a box got lost in transit...

I have an ebay business and have sent in several claims only to never hear from the postal service. I pay for insurance and only finding out now that they do not pay out. How can I sue them for all the money they charged me for the scam they are playing?

I'm a former volunteer firefighter of the Plantation Fire Department. I resigned in October of 2011. I'd like to make a statement/complaint about postal employee RANDALL ** who I have witnessed on several occasions logging on to fire calls, on federal time, while he's employed with the United States Postal Service. I have witnessed Mr. ** logging onto these fire calls at various days and times throughout normal working hours of 9 AM to 5 PM, five days a week from January 2008 to October 2011. The postal inspection office needs to investigate this.

10/14/14 went to Jolliff P.O. To send package to my mom. As of today she never rec'd it. She had to go pick it up and it was opened, items stolen then reclosed. Went back to local P.O. Spoke to Sylvia, a Mgr. She was rude and nasty told me I could get refund.

My mail forwarded to **, Near the City of Kyle, Texas (**) from **, Near the City of Kyle is getting lost or left elsewhere. Like mail forwarded elsewhere. I BELIEVE THAT IT IS PURPOSELY FORWARDED ELSEWHERE.

Completed change of address online. Mail stopped being delivered to old address weeks prior to change of address order. Where did that mail go? Not to new address. Still don't have it. Postal employee turned in change of address from street address to PO Box after package sent to home address. Should be against the law for anyone other than person to submit change of address. Person at post office nasty when questioned about person signing for change of address order. US Postal service is a joke.

Periodically the mail is just not delivered to our address. This started a year ago, was rare, but is becoming increasingly frequent... about once every 4-5 weeks. This hotel has 58 tenants so I seriously doubt there is no mail, especially approaching a state election.. In addition we are located only three blocks from San Francisco City Hall, hardly a rural area. Some tenants with mobility issues rely on online purchases and deliveries. This time, 10/20/14 there has been no delivery or explanation why for the last TWO DELIVERY DAYS. Last, we are only two blocks from a post office! I have not heard of the USPS just not delivering mail until I moved to this address.

I was tracking a package sent from a friend. The USPS listed it as out for delivery, but on that day there was only a letter in my box, no package. On the site later, it listed the package as Attempted Delivery. I was outside on my front porch when the mail truck went by. I tried to flag him down, but he sped off. He never made an attempt to come to the door as he does with so many other homes on my street. I called the post office and gave them the situation. They said that the driver attempted to deliver to the door. No he did not! It came the next day, but should have arrived the day before. Even as I write this, on a non-holiday, the mail is still not picked up and it's over 2 hours late. I have things going out, but there is no reason why the mail never came today. I will not trust them again, but they have to be used. Is today a holiday? I cannot find any proof of one that would stop mail pickup and delivery.

I won an item on eBay and had the seller mail it to my PO box. He sent it using 2-day insured priority mail. Tracking showed that item was "Delivered", but there was nothing in my PO box... And so far, nothing even two weeks after so-called "delivery" date. I complained to the PO, and a PO investigator found that my package was supposed to have been put in a locker and the locker key in my PO Box, but there is no record of a locker key having been placed in my PO box. I asked him why the clerk would scan the package as "delivered" when it was not really put in the box, and also who did the scan. He said he could not provide an answer - it seemed to me that he was trying to protect his incompetent colleagues no matter what.

I was expecting a priority mail express from Los Angeles, the mail arrived at USPS 78710 office October 9 and left October 10 going to USPS 78749 Office. No update after that.

Never received package. I never received a tracking number from USPS. This package went from Walmart to UPS to USPS. When I called USPS, they are saying they would have assigned their own tracking number and UPS would have been given that number. USPS is saying that they have not received this package. When I call UPS, apparently all I have is the the package ID number. But their website said it was delivered to post office in Denver CO. AND UPS doesn't have a corresponding tracking number from USPS. Someone dropped the ball here and I am thinking it's all involved. This partnership is not working. When someone pays for home delivery, they expect home delivery. Not passed around and everyone saying not my fault! You can't leave a message for UPS because their SUBMIT button doesn't work!

I absolutely hate the USPS. The mail carrier obviously does not care one bit about getting people their mail. They have countlessly delivered my mail to other people and I have gotten other people's mail. The addresses aren't even close to being the same. We have community locking mailboxes on the corner, a small walk down from my house. Mail carrier doesn't deliver until around 6 o'clock and I never know whose mail I am getting and what mail I'm not getting. I have had numerous packages just "not show up". I have lost so much money because of USPS. I just cross my fingers every day and HOPE I get my mail. It is so frustrating knowing that the mail carrier either steals mail or gives it to someone else and unfortunately no one has been honest enough to give us our packages. Although we have delivered many that we have received to their rightful owners.

On a daily basis we have been receiving the neighbors mail or people's mail that live miles away that have a similar address as our own. We have almost had our services turned off because the bills never came in the mail and we had to call the water and electric company about it and they told us the bills were returned because they were delivered to the wrong address! We have contacted the post office about the numerous issues and still the problem persists. I had important medical information overnighted, it was delivered to the wrong address and sent back to the doctor's office, I had to go and get it myself a week later (yes, it took that long for them to get it back!!). Isn't it against the law to deliver to the wrong address? Wasn't this lesson taught in 'Miracle on 34th Street'? What has happened to one of the oldest government position? I use to believe and prefer the U.S. Postal Service, not anymore.

As duly authorized U.S. Department of Justice NGO fighting government corruption, I recently sent as the president of Philippine Anticorruption Movement USA, Inc. (Pamusa) a Certified Mail with enclosures in a Manila envelope from the Norwalk, CA 90650 PO with Tracking No.** on 9/18/14 and a return card receipt to the FBI Los Angeles Field Office at the Federal Bldg., 11000 Wilshire Blvd., LA 90024. Worried that something wrong happened with such important mail, I called up the Norwalk PO supervisor "Cliff" on 10/10/14 to find out why I haven't received the return card and saw him the following day but he had nothing to tell me.

June 2014, sent birthday card from WI to Savannah Ga. Enclosed in card was $20. Card was never rec'd by son. Ok learned lesson, DO NOT SEND CASH IN MAIL!! Recently sent Halloween cards to grand kids. One card had check enclosed, the other didn't. Both mailed same day from WI. Both same color envelopes. Both to same address. The card with no check was rec'd. The card with check never rec'd??? Whoever is stealing must of assumed there was money in card. Hmmm Wonder what they will do with the check? Watching closely to see if it's cashed. Another resident at same address had card sent to her with gift card enclosed from her parents, she never rec'd it.

We dropped off a Authorization to hold mail July 28th from 7-31 thru 8-15 and was given telephone numbers to call when we wanted our mail to start. We arrived back home 8-8 to a mail box so loaded it could not close. I called those numbers and could not get an answer because the mail boxes were full so I filled a complaint on line. I was called by a manager the week of the 11th and was told there is still mail waiting for us and was asked if we wanted it delivered. We said yes.

It's been three weeks and a half and I haven't received any mail at home. I live in a community that has mail boxes located in one place. I have an assigned mail box and I usually receive mail everyday. The other day my water was disconnected and when I call the water department I was informed that I was disconnected for no payment. I told them that I did not received any invoice that I did not received any mail. Therefore I went to the post office to see what was going on; the manager told me that they had my mail box was so full and they decided to delivered to the office without living any notice, no cause at all. I pick up a huge box full of mail and when I went to check it, I found out that 75% of it was not mine. I have been having calls from different banks and firms reminding my payments or my notifications to some of the notices they have been sent. All these days I continue not receiving mail!!! I been charged late fees and it is causing me so much problems! This is unbelievable!

I often ship high value items. I found several times my items would mysteriously missing for several weeks in the same Baltimore USPS Origin Station according to the tracking records.

US POST OFFICE LACK OF ACCOUNTABILITY - I am dismayed to what level of dysfunction our postal service has sunk. I recently sent a package priority mail from Novato, CA to Milford, Connecticut containing new clothes that my daughter for a new job. She was starting on the East Coast. The package weighing 18 1/2 lbs, costing $60 to send, fortunately/unfortunately included recently purchased clothes, leather boots and other items needed for professional wear in consideration the East Coast climate. The package never arrived to its destination on the expected priority mail date, nor five days later.

Came home to find a note on my door that someone found my mail blowing in the wind down the street. The mail person couldn't even put the mail in my locked box.

My experience with USPS. The rep at 800AsksUSPS was wonderful, but as for the Sup in my district and the so called analyst Mrs. **, well their behavior was something that I would not even endure my enemy too. I mailed a package Sept 19 to Coxsackie, NY only to be told by my boyfriend he had not received it. Long story short I was told package was going to recovery in Atlanta, GA? So I am going thru all the measures needed to be taken to retrieve my pkg. I hearing it did not return to me because of insufficient add. At this point I am, "wow, USPS are the ones who give the sticker and tape to ensure it gets there. Why is this happening?" Speaking with the sup the next day in my district he explained recovery had my pck and there was nothing he could do. He give me a recovery add.

I have lived here for 3 months and in that time I have had 2 packages stolen from my front door. Instead of holding my mail at the post office, my local carrier just drops my mail at my door (we have locked boxes). I have had mail open and left at my door. I have had to open a complaint with the postal inspector.

Around May of this year I believe the mail carrier damaged my mailbox by hitting with the company's vehicle. As a result my mailbox has a dent in it. When closing, it requires a firm push. At random times when my mail is delivered, my box is left opened. I have saw the mail representative leave my mail box open. I have called the main post office a few times and filed a complaint on this number, 1800-275-8777 on Sept 16, 2014. When I called the main post office located in Spartanburg on Church Street, I spoke with the assistant postmaster. I don't remember her name. However, she told me that isn't the mail person responsibility to shut my mail box. She said they are not allowed to close the mail box after attempting to close it the first time. They cant replace my mail box unless they have proof of the mail representative hitting it. She stated that the mail person has high job demands and they don't have time for that. She made another sarcastic remark and I ended the conversation.

Send a parcel with an antique bronze to Canada, was delivered broken, had to refund the buyer immediately (Ebay). Parcel was insured, so I received a letter from USPS claims, they would not refund, if the parcel and damage were not presented to file a report. Had filed a report previously on the phone and received Case number and request, to present damaged parcel and good to USPS.

I won an item on eBay Sept 29, seller shipped it the following day. It was USPS Priority 2 day. I waited on the third day, and contacted the seller. She sent a few other packages along with mine and contacted her local post office in person. They said to wait an additional day. I waited over the weekend. I waited three more days. I sent an email to USPS through the customer service feature. My local post office called back saying it's the sender's fault. Since the post office didn't scan it at all, they are putting the blame on the sender. The day after the sender sent my package, she sent other packages with no problems (I can see from her eBay feedback ratings the day the auction was won and buyer received). If the post office doesn't do their job right, they blame the sender.

We have been receiving our mail very late. Today the mail was not delivered. I have a letter in the mail box to be sent and it is still there. This means the carrier did not deliver any mail today.

My package was mailed last month. The local post office said they tried to deliver it - which is a lie. I live on a dead end street, so they do not like to walk down. I have been trying for the past 4 days to get them to deliver my package. I have called the main number, and it just rings and rings. I have tried the complaint department, still no help. When I called today, they did not understand what I was saying (I speak English). I am now on hold with a different post office trying to get help. The post office is at 218 Adams Street, Dorchester MA 02122, their phone # is 617-288-0834. Go ahead, try it, they do not answer. This package is personalized toys for children for Halloween. At this rate, I probably will not even get them in time, and cannot return the goods. So I will be out of a lot of money. Oh, and the lady at the main office just told me they cannot leave the package on my porch. REALLY??? I have packages delivered all the time and left on my porch. They just do not want to walk the 3 pd package down the street.

I have lived in Arizona for over a year and a few months, the Phoenix sort facility is constantly losing packages. But it's happened again and it's an important package, I pay for tracking as well on all my items, how can they take your money and not scan them? I fear my package is lost again. I called to talk to a customer service person, I told them that the local post office said they DON'T have to scan packages in the blue mailbox, that's Phoenix's job they said but here it is 32 hours later and not one scan has been done. My customer is upset wanting to know why they can't track the package. How can they take money for tracking and not give you tracking for it? This is a continual issue. I also believe that it happens so much that some of their employees could likely be stealing packages. They should have more accountability. Think of all the money they collect for tracking and yet lazy postal workers don't bother to scan the items sent.

I tried contacting my local post office on Oct 1, 2014 to complain that my mail had not been delivered to my mail box. The mail carrier put all of my neighbor's mail into my mail box and presumably put my mail into someone else's mail box. I called the local number several times, but no one answered, so I called the 800 number and received case #**. I was told that my complaint would be forwarded to my local post office. I called the 800 today (Oct 9) to follow up (the local phone number was continuously busy today) and was told the case was resolved and that a notice was sent to me. I have received nothing about my case. I still have missing mail and do not consider my case resolved.

I was submitting a change of address, they said it was an official usps change of address. It turned out to $39.95. It should have been $1.05. FRAUD.

I have been on hold to my local post office station for approx. 29 mins and still counting. This complaint call is about a lazy & inconsiderate postal employee recently stationed in my zip code of 85017. I've assisted in getting the outdated mail boxes replaced at my apt complex. I've had issues with the key and getting access. The previous mail-lady was very considerate, friendly & worked with us until the problem is resolved. If something is too bulky she simply takes a few steps further and sets it at my door. This new fellow just crams mail articles in the mailbox like an idiot. He's already destroyed credit cards and other paper mail. I stopped him today & politely asked him to give me all my mail as I cannot access the mailbox. He was parked just out front, but started his route further down the road. I waited and waited but he completely ignored my plea for help?! It was a simple customer service request. Since the USPS has no formal way to complain and I'm still on hold, 40 minutes now, how do problems get addressed?

Website tracking shows the package left the Rowland Heights on 08/04/2014. No further info. The package is to be delivered to Sarasota in FL 34243. I called 1-800-ASK-USPS (275-8777) 3 weeks later. Got a case # and was told someone from the post office in my area will contact me. Someone called and told me to wait and check the website for update.

I put in a temp mail forwarding request on August 2nd 2014. All I received at the other end was a notice of mail forwarding request! It's now October 7th and no one can tell me where my mail is! On the day I put the request in I know I had lots of mail that should have been forwarded but was not. Also I get constant "you have mail" alerts on my USPS website notifications and have received 5 in a row this week but no mail shows up at the forwarded address! I have case numbers from calling USPS cust service and they finally said they don't know where my mail is and suggested Consumer Affairs. I called the number they gave me for 32247 and a female said there was nothing she could do, that I should contact everyone I know and give them my forwarding address if I want to receive any mail! Tampa won't take any calls from people whose mail has been stolen or lost so I would like to know how a person can track down over two months of mail that is somewhere in the USPS system? Any help will be GREATLY appreciated.

On September 26, 2014 I went to applied for my passport to the USPS office located at Polk Street, Hollywood, FL. After the application was accepted, by the post office attendant, he requested a payment of $151.25. At that time I issue the payment for the amount requested using my ATM card. Following the transaction the attendant told me that the transaction did not went through due to USPS computer system failure, then he explained, that he could not give me a receipt of the transaction due to the system failure and that in order to finish the transaction, I did have to pay cash. So I proceeded to pay cash in order to finish my transaction.