USPS Reviews

It is impossible to talk to a real agent. The automatic phone line asked all kinds of questions, but then when I answered the question and gave the tracking number, it said it did not get it and kept asking me for it. Finally, it asked me to call back when I have the tracking number. It is so frustrating and time wasting. I wish USPS can improve this phone line issue, so the customers can actually get some help. The tracking showed that the package is being returned. But it has been a couple of months and I still have not received it.

We have a mail box where USPS is the only carrier that had access to put mail and small to medium sized packages in. Today I saw the USPS driver drop a small size envelope off at the door and was utterly confused because they've never done this before. When I retrieved the package I saw a large tear In the side and the contents were empty. I then realized the reason that the USPS driver did this was because he figured that by putting the empty package on the step he'd be able to blame it on a passerby (that would never happen in my neighborhood). Upon contacting USPS they ignored the claim and essentially said there was no way for me to prove it. This is a terrible organization and should be replaced by FedEx or UPS as both of these companies (in my experience) will bend over backwards for their customers while USPS will just try to **.

USPS seems to be above the law and any complaints via the BBB so I'm coming after them here. I have a remarkable backlog of insurance claims that they have yet to make good on. They deliberately make the claim process difficult and drag it out for months. Oftentimes the claims packets they are supposed to mail never come. I currently have four open claims, the oldest dating back to 11/2016. The ones that they HAVE closed was because the item was found after months and the customer no longer needed it and was refunded anyway. This company is full of government BS and they get away with it. They owe me about $1400 bucks in lost international packages and if they don't start cooperating I want someone to investigate them for fraud. They take our insurance money and give themselves more paid holidays. Enough is enough, run it like a normal business and be accountable to your customers!!!

I sent mail several times to my grandchildren and it has been either undelivered, lost or stolen. I didn't have tracking numbers so was told there was nothing that could be done. Even though online isn't exactly the safest, that is how I will be paying bills and sending items directly to their email accounts from now on. And the postal service thinks they need a raise in postage rates??? Get real!

Do not waste your time with the USPS! Over the last couple of months I have had 8 packages delivered late! I have only had 2 show up on time. As I type this out I have 4 packages that was to be delivered today that did not! I will pay more to have the professionals at FedEx or UPS to ship and deliver my items from on!

Worst service, worst PO and now the worst Christmas shipping year for USPS. As a military family we've used USPS for years-sometimes for cost or obligation depending on where we lived. I no longer trust or respect the USPS. When I left Hawaii I knew I had to use priority mail. I shipped 11 boxes to myself at my new home in FL. I had the tracking but we had 1 box missing for over a week, with no updates in the USPS service computer -- so lost is just lost when the PO do not scan the boxes as required. Until we met the required tracking investigation with the manager. Hours later without a phone call (we had to leave with mgr) our postal delivery person dropped this "missing box" off without notification. Hmmm was it lost right there in my local po? I think so. Because it's happened many times since then. It was then I learned they don't all have them-so that TRACKING number on your receipt may never even be used.

I ordered a gift for a family member on Dec 4th. It got to Chicago on the 21st and has been heading to Miami since then. It said it was on route on the 22nd and then on the 23rd the same thing. I called and the automative service couldn't understand the tracking numbers, finally got through to somebody who didn't help much. Only saying it just got checked on the 25th. Now it's delayed but still on its way with no information. I need a callback or email. This is ridiculous! It's past Xmas. It was suppose to be here on the 26th. It's about to be new years. Everything else I ordered from the same place came. But the most expensive one is not here yet! Whats going On? I don't wanna call corporate about this!

Dec 19, 2017 sent 2 med priority packages to my son, spending the extra to get in time for Xmas. He's military with no family where at, but is in US although no longer on a military base. Packages have moved to two locations with notice it will not make it by expected date as of Dec 24, 2017. By Dec 26, 2017 in transit again to his city but no expected date and same info each date since. It is frustrating that USPS is offering a service they get away with consisting failing to meet. I believe this bordering on fraudulent behavior by a government entity even though they offer a service 2-3 day at higher rate with disclosure no guarantee. If I had known they weren't even going to get close to that, as is the case apparently with so many, I would have made alternate arrangement. I will file a claim for insurance if package still has not arrived by date allowed and will never rely on them again.

USPS Holladay Park Post Office. December 4, 2017: I have sent registered envelope that contains valuable documentations and must arrived in the Philippines no later than end of December. Because of the urgency and tight deadline for these documentations to arrive in the Philippines I had selected registered mail. Staff in USPS made me aware registered mail takes 20 to 22 days due to staff who handles my registered envelope will need to be documented and signed which I am pleased with the process. So staff billed me $16.10 for a small white envelope.

I mailed out on December 19th three day delivery... Tracking package see my package going on outrageous route and it still hasn't made it to the destination yet! I will never use United Postal Service again... Crazy thing post office here in Phoenix. Sworn it would make it on time!!

I mailed a small padded manila envelope to my son with veterinary chewable flea meds for his dog on 12/7/17 via Priority mail with a two day delivery. Package showed that it was delivered on 12/9/17 but my son never received it... obviously delivered to the wrong mailbox. On 12/16/17 I filed a claim online, that is another experience if it actually goes through without an error, try again message, and waited. On 12/25/17 I received an email from USPS asking me to complete a survey on how satisfied I was with their service on this claim. I had not received any correspondence from USPS at all on this claim so you can imagine my reply... there has been no service. I have tried calling to speak with a human... forget that. I have tried calling my local post office for assistance and they tell me it isn't their problem and they cannot help in any way.

I buy almost everything online during the holidays... Expecting my items to be delivered as gifts is extremely important... I have had NO ISSUES with any other delivery companies, but you better bet your bottom dollar that if the delivery is being made by USPS there will be a issue. So far in just the past few weeks, I have had a TEMP MAIL CARRIER deliver several of my packages to the WRONG ADDRESS, and had to track them down thru my local Postal Branch to get them delivered properly, I have shipped gifts to my family in California, which they get to the branch in California, then disappear which I again had to call the USPS postal inspector to find out what happened to my packages and have had several items that are "showing" to be shipped by the company I order the product from, but as far as USPS site, show in PRE-SHIPMENT for days and days...

I paid almost $20 for 3 day shipping on the 18th and I didn’t get my package until the 26th. I would of had free 4 - 7 day shipping but I wanted to make sure my item arrived before Christmas seeing as it was my 6 year old sons big Christmas present from Santa. I called my local Portland, MI post office and spoke to the postmaster Jason. As well as waited on hold for almost 3 hours on hold with the corporate USPS phone number to speak to a supervisor. Both Jason and the corporate USPS supervisor I spoke to were extremely rude and basically told me it wasn’t their problem and they refused to refund me for the horrible service I received that I would of gotten sooner if I used the free shipping even though they ruined my sons Christmas. I will never use their horrible service again. Not because my package was late, I understand they can’t control the weather. But because of the horrible customer service I received.

I paid for a package to be shipped on the 12/20 with expected delivery date of 12/23. The package is still missing. First I was told by the 1-800 number that the package was still at the distribution center and has never left as 12/22. As of today the Supervisor Kevin at the Garden City location is saying the package was scanned and put on the truck, but the truck was not scanned. I asked if that meant the whole truck was missing and he said "yes". He stated he would reach out to the Allen Park location and call me back with an update.

On December 19th, 2017, I paid a non-negotiable Priority Rate at my local USPS to ship 1 package from Tucson Arizona to Surprise Arizona. Surprise Arizona is a Phoenix suburb only 90 miles from Tucson. Receipt showed the expected delivery date to be December 22, 2017. The box literally disappeared on December 22, and didn't arrive until December 26th after 7:00 pm. Too late... everyone was gone by then. My anger was nothing compared to the disappointment of the family members that never got their gifts! No more Post Office for me.

I dropped off a box at the local Post Office on the 19th of December. It never showed as scanned into the system until the next day, the 20th. I was OK with that since the Postal Service stated on their website that the 20th was the cutoff for Priority Mail packages to be delivered before Christmas. On the 21st, I noticed that the package, which was going from Utah to Wisconsin, was now scheduled to be delivered a day AFTER Christmas on the 26th.

Sent out my present on December the 19th. Sent priority mail two day shipping. Paid extra to make sure it would arrive by Christmas and yet it’s the 26th and just now out for delivery. If I’d wanted it to arrive now I could sent it first class and spent a lot less. I understand that it’s busy this time of the year but I expected it could take an extra day or two but that would make it arriving Saturday at the latest not on Tuesday a week after I sent it out!

On 12/18/17 I sent a package through USPS to Colorado, paid extra for what I was lead to believe was 2 day guaranteed delivery (the receipt referenced the expected delivery date of 12/21). The package will be delivered on 12/26, 6 days late. I went to the PO today looking for a refund only to be told that the 2 day delivery is not guaranteed, it's only an estimate. I know that was not explained when I paid for the package. This is the 3rd time that a package has not been delivered on time, the others were not during the holidays. The last package bounced back and forth between Denver and Arizona for 5 days before it finally was delivered. This, on top of the fact that the USPS will not deliver packages to my doorstep (I have to go to the PO to pick them up), yet all the other delivery services always deliver to the door, I'm done using USPS shipping my packages.

I mailed about 100 holiday cards at the Northfield, Illinois mail office on Dec 10, 2017. All first class and most for the greater Chicago area. As of Dec 26 only half the people received theirs. We also mailed some party invites on Dec 12 for a January party and again - only less than half got them delivered so far. While it is nice to get a hand printed paper invite - it only matters if you actually do get it. Sadly I will have to go electronic.

I am absolutely disgraced with this company on many levels. To begin a bit of background, I am a go citizen and I have sent parcels to my girlfriend in the USA through Royal Mail and USPS. I sent a package through Royal Mail and the package got to America in two days!! (Wow) So I was like great. Until it got into the hands of USPS who took over a week for it to get to its destination. Another situation is this Christmas my girlfriend sent me a package via USPS paying extortionate rates to have it sent. With what she paid she got tracking and "priority" so it took 2 days to get from her to Memphis where it then got lost for about 3 days, it started moving again and got to Miami where it stayed for over a week!! Then as far as me and my girlfriend were notified the package had mystically appeared in London Heathrow airport and it was on its way to me, So I thought, So about 10 days go by, STILL NO PACKAGE!!!.

Shipped two packages priority mail from NJ to Fort Lauderdale. Each package cost $40 to ship. Expected delivery in 4 days. One package arrives on schedule, the other arrives in Miami 6 hours after the first and is still sitting in Miami 24 hours after arriving. Given the weekend, it will now be 7 days at least for delivery. I swore last year after they lost my packages for two weeks, that I would never use them again. I learned my lesson this time. The show is horrible, and they really don't even care!

I was informed that my gift would arrive that day. Failed deliver and I was told the following day. Now I am told Tue the 26th Dec. My gift was sent Priority and on time, actually before required. I am a 100% disabled US Veteran and alone. Also I am housebound so I cannot go anywhere. The one gift I was to receive will not be here. Maybe I am too sensitive but this really upsets and saddens me.

I had 2 packages to be delivered on Friday the 22nd and 1 on the 23rd. All tracking information states that my packages have been delivered on time. I haven't received any of them. Is it normal for employees of this company to falsify documents related to these matters?

I have never had an issue with mail delivery until I moved to Boyds, MD two years ago. First, my daughter paid for overnight delivery to get her ID from the MVA because it was needed for domestic travel. I stayed home to wait for the package while my daughter was in class. The package never came, yet the tracking information said that delivery was attempted. I drove to the post office up the street from my house and was told that I needed to go to my "home office" which was in Germantown. I then went there, which was further away, and retrieved the package. I was annoyed because I had to spend my time and gas to do someone else's job.

I looked up the tracking on the packages I sent. Two of the packages said they were going to be delivered December 22 by 8 pm. They were at 2 different locations. The Seattle package did arrive as it stated and the Bremerton package states it's at the post office to be picked up. There was a 3rd package also going to Bremerton mailed at the same time. That package states it will not arrive until Tuesday December 26. The post office did not even attempt to deliver the package to my son in Bremerton and he was home waiting for it all day. Not sure how the boxes ended up split up either when mailed to the same address on the same day at the same time.

I have perishable items being sent by a shipper who has used the Woodbridge VA post office and they REFUSED to do 2 day shipping. It has not even left the facility despite the tracking saying it did. I was told again by the Post Office the shipper could have done 2 day shipping. So now my food items are RUINED and I have to buy another Christmas gift. If someone is willing to pay for 2 day shipping they should allow it. AND I am aware it is Christmas so I was willing to pay for the 2 day shipping knowing it would be here by the latest on Sunday as they still deliver on Christmas Eve.

Ok so on 12/11/17 I sent 8 quarts of homemade chili and salsa to my son in the military. It was wrapped so dang good and marked priority and fragile all over it. It had been in limbo (in transit) since the 13th. We had an investigation going which they did not do until today 12/21/17. Got a call that they will be delivering just part of the box to my son. Obviously someone either totally carelessly trashed it or stole the contents. This is the second and last time I will EVER use the USPS again! I'm so distraught as my son will not have anything for Christmas and is alone. Still wondering where the other box is as there was two but I know what the final results will be.

I ordered a Christmas present, to be exact a bubbler pipe for my father that I was going to give at an early Christmas party, EXPEDITED SHIPPING might I add, it gets lost in Spain for over two weeks, no I’m not joking 2 weeks. My package finally arrives in my city WAY late. Parties been done for a few days now and now I’ve got to wait until 8 PM to receive it. DO NOT ORDER YOUR PACKAGES FROM A USPS RETAILER YOU WILL REGRET IT. TRUST ME AND DON’T DO IT.

Our mail carrier has always done a good job, so we believe that the problem may be in the central distribution site, but we had bills lost in Dec. They put up a sign outside the PO boxes telling people to take mail inside. Can they not have a camera up to discourage theft? We don't know where the mail was lost at. But it has caused MAJOR headaches. We thought the bills had gotten to them on time, so we ended up with fees, penalties and interest increased for the credit card bill. They didn't believe that we had sent it in time and we did. Now we have to sort this all out and the companies could not care less - if it was lost then it's YOUR problem. This is not acceptable.

I have had a very bad experience with postal service lack of accuracy and customer service previously, but after this experience I will mail everything I can with FedEx. Their so-called customer service is nonexistent!!! My sister sent my birthday gift priority mail, supposedly insured. However, when I tried to enter a claim for the broken paper towel holder, I could not drag the file showing the value of the item or the picture of the damage. The smallest picture my computer would send was 2.4 mb. The p.o. only accepts 2mb, nothing larger. I tried and tried to drag the page showing the worth, but was unable to do that. The clerk at my local p.o. said that I could call the postal number and they would help me.

I am 51 yrs old and the Post Office was the people to count on. Not so within the last 2 decades (20 yrs) they don't care where things go. Have the nerve to charge outrageous prices and they are the WORST! My sister in Connecticut, mailed a birthday card to me the end of March, well my neighbor whose address is on another street and our names are not similar delivered it to me 2 months later. My daughter is now waiting for her payroll check, mailed Wednesday, December 13 and it is Wednesday, December 20 and has not received it yet. It's Christmas time and she needs to finish shopping for her child.

My package was supposed to be delivered to Catonsville on 12/18 instead it was sent to Nottingham. I called the Nottingham location on 12/19, I spoke with Ms. ** whom left me on hold for an hour while “she attempted to locate my package”. I hung up, called back to speak with a supervisor (I didn’t get his name but it was a ** male). He stated that the package would’ve been placed in a mis-sent bin and mailed out on 12/18 @ 8pm so the package should be in Catonsville (I never received an apology for being left on hold). I called the Catonsville location and spoke with a supervisor by the name of Mr. ** whom stated that they received all of their mail including the late mail and they do not have my package.

I paid extra for 2 day delivery. It's now been 8 days and no update as today states delayed. No other explanation. USPS states can't get refund because wasn't express mail and just because it states 2 days doesn't make it so. Horrible service. I will find another way to shop from now on. This isn't the first time either. Oh also when you call it's a hr plus wait. Still no answers to why a delay. No wonder shutting places down. No service correctly no need.

I dread finding out any mail I should be receiving is going through USPS as it will always be late and sometimes I won't get it at all. I gave up going to the post office to complain as it's always just a bunch of Indians that look down their nose at you, couldn't care less and speak horrible English. I would think that when dealing with customer problems face to face here in the US, speaking and understanding English very well would be a requirement, I guess not. So whatever package doesn't show up, I go right to the retailer. It's completely pointless to try and talk to anyone at USPS.

I have a package that was due to be delivered by Friday the 15th of December. I was able to track the package to the destination in Bismarck and then the tracking information disappeared and I got a message on Amazon that it is now expected to be delivered by the 21st and if it isn't then they will try to assist. Every package has been handed off to the USPS in the last few months and everyone was late. When UPS was delivering they were always on time. I ordered another package at the same time to be delivered to my daughter in Dilworth, MN. That package arrived on time.

Recently At the end on November we send in a large envelope 7 wedding Save the Date Invites for my son's wedding to friend in New York to take to South America. Today Is December 16 and the package has not arrived in New York yet. At the same time we send Invites to different cities in Europe, Brazil and Mexico. So far everyone got their invites except the ones they were local. I always thought we have the best postal service in the world. It is very sad and very disappointed. We can even count the system for simple things like this. We filed a claim but no news. Thank you.

Multiple times over the last few years and again this week. Packages take over 14 days to travel 200 miles, and once they get to my hometown, they are lost... Nowhere to be found. I hate the post office and am leaving eBay because sellers refuse to use FedEx or UPS. So I refuse to buy from them now.

After reading many of the previous reviews I guess it's good to know that I'm not the only one that knows that the USPS fails on most everything. I cringe every time I order something online and discover that the USPS was chosen as the carrier. In the seven years I've lived my current address (in Chicago) the USPS has - delivered my mail elsewhere (or not at all), delivered email for other addresses, quite often the mail arrives after 8pm. And there are weekdays when a carrier never arrives to deliver the mail!

Had a package that was supposed to be delivered today, 12/15/17, to Brentwood Ca, checked the tracking number and it was delivered to the Brentwood post office at 9:40 pm on 12/13/17, then some idiot sent it to the Antioch office at 10:30 pm. Now it is says the package is in Oakland and I am not going to get it until Monday. This has happened to me a few times already where a package gets shipped to the right place and then they ship it to the wrong place. I guess it doesn't take brains to work for the post office.

I don't know when or why crap there has gone sideways. But it has... I'm on the planning phase of a nonprofit. We just started and are building the website. Since we hit a decent milestone of it. We thought having fun simple thing to get into the holiday spirit would be awesome. From October to now we get everyone else's mail. Some to places that literally don't exist. Everything from bills, snow boots, and once someone's 'Women's Modeling Magazine', and last week someone's kids toys. None of them my name, street, or even the numbers of my address. Some simple Matcha (Japanese green tea) Frankincense and Myrrh sticks forgot returned because 'package contained a undeliverable address'... when I checked the address I used from Amazon hadn't changed, the street number, and name were right. The street name was missing the first letter though.

Looking at all everyone review I read, I’m not the only one I have issues with USPS. And not the first time they lost my packages. Here is my worst experience with the USPS. I have purchased with Etsy in November 10th. While I ordered, it's from another country, so my package will be arriving in 3 weeks. After Thanksgiving, it's arrived in New York, according the tracking in Etsy. However, my delivery time doesn’t move in inches. It’s been two months and still not arriving either. I believe it's stuck or they lost it.

My mother sent me a letter from southeastern Pennsylvania to where I live in western North Carolina on November 28th. It’s December 12th and the letter still has not arrive at my home, nor has it been returned to my mother’s home. It shouldn’t take over two weeks for a letter to travel through the mail. Is this just because it’s the holidays?! It’s absolutely ridiculous!!

Preface: I don't use a cell phone, don't have one. I couldn't use modern methods for this (recording, 911, etc). We get our mail here. We've been patrons for nearly 20 years. I attempted to purchase 2 money orders. The USPS computer system crashed after I entered my pin. The clerk pushed all the buttons, no go. We moved to the next counter/register to begin again. She assured me the first charge didn't go through. It did indeed. Twice. Plus the one I actually purchased. This drained the account. I called immediately after discovering the emptying of our account. The postmaster said she'd get right on it, it had not happened before, she would call me when it was taken care of. Don and I met at the PO at 4:30 on Fri, several hours later, and she had done absolutely NOTHING! Don showed her proof on his phone. She looked him in the eye and said, "I don't believe you." Yep.

They basically never deliver on time and if they have to go upstairs or do something more than just twisting a key then they will make it really difficult for you to locate that item. Tracking is also a joke. It is never accurate and many times it stops tracking the item a week before it’s suppose to be delivered.

Why does it take 7 days for a Priority Mail 2-day package to be delivered to me? I am very fed up with the USPS. For the past 17 years I have had nothing but the most pathetic service, lost mail and countless times my items were said to be "out for delivery" (by looking at the tracking number on the USPS tracking site) only to have the package delivered 4 or 5 days later. I am going to remove my mailbox and tell the USPS not to bother delivering me any more mail because it is beyond their capabilities. I have never hated a business like I hate the USPS! I will gladly pay twice or three times the shipping costs to have either UPS or FedEx deliver my packages for now on.

Multiple I never get my packages deliver to my house or business. Today I lost a client and money because carrier never delivered a package to my business. It took it straight to post office, what stupid business is this.

My bank statement, DL renewal and other important mail keeps getting deliver to the wrong house. This is the US Post Office so I don't expect they care or will do anything about it. But it is a disgrace they cannot do a simple job. This is the result of hiring mediocrity and not being accountable to anybody... Monopoly encourages bad service.

Let me make the story. First package lost. According to the customer service would be returned to the store, second package no one knows where. They are only sending texts saying they will bring it and never arrive. Days later there is the paper saying that my package would be in the nearest postal mail then I go two times in search of the package they say they do not have it and after almost 20 days I return to the postal mail for my second package and I get the first package which supposedly according to customer service would be returned to the store which was not.

My package was suppose to arrive December 5th and It still has not arrived. The tracking information has not updated since December 2nd. I gave them a call and they said they never received the package from Victoria's Secret and that they would create a claim and call me within 72 hours. They call me back saying that the package is in one of their warehouses in LA. They do not know when it will arrive and this is standard mailing and not priority so I just have to wait and there is nothing they can do. Why even provide a estimated delivery date if you just said you don't know when it will arrive? Why is my package just sitting in a warehouse for days???

I called 1-800 number where I spent 2 hours on the phone trying to resolve my problem. Representative, a male with African American accent, was rude, aggressive and ghetto. This rude employee did NOT help me with my problem. He didn't solve my problem. This bad employee was verbally abusing me by calling me "this nasty **". This type of behavior is NOT acceptable! This rude and aggressive employee didn't help me, and my problem is still NOT resolved. At the end of conversation, this representative thought I hang up, but I didn't. I stayed on the phone to wait for a customer survey. The guy thought I hang up, and this is when he said - "Oh, this is some nasty **". I said "Hello, I can hear that". The guy heard me saying that and hang up. Employees who answer the 1-800 number at usps.com are criminals. Something has to be done about this ASAP!

Had a package ship last week. Was supposed to take 4 days from Cali to Wa state. Now on day 8 and tracking finally updated to tell me they routed my package thru New Mexico!? WTF? It was sent from north of the fires but they went ahead and detoured half way across the country in the opposite direction??? Absolutely floored and NEVER using them for packages again. Would rather pay more for a courier that has employees with brains!

I have very few good experiences with USPS. They are constantly delivering my mail to God knows where but I surely don't. (Probably dishonest neighbors) When I call to complain about the constant issues with getting neighbor's mail (Including their checks and medical bills) and my packages not showing up, the customer service always blames me for it.

Just awful! I don't ever use this company to send anything but unfortunately on the receiving end my experience also has been awful. Missed my package and they claim that they redeliver, THEY DO NOT! Signed and left the notice but it has been 5 days and no one has come to redeliver. Their website doesn't work and you find that out after you have nearly filled out all your information. Still trying to resolve the issue and tried calling. First day 45min on the phone, no sign of getting through, second day 38 min and third day got through after 30min on the phone. They might be cheaper but you get what you pay for. Never again will I use this company.

For the past 4-5 months we have had no mail delivery for a several days. Then when we did get mail it was after 10 pm. I filed a complaint with the USPS regarding this issue and got a callback. I was told we had a new carrier and would be checked up on after a week it should be better. It's been a month and it's just as bad. Plus I've never had an inquiry from the person who called to see if things had improved.

Since the previous mailman retired the new one brings the mail whenever he wants. We didn't get mail (not even spam) for two days and all of a sudden one morning we get up (after checking at 8pm the night before) and the mail box is stuffed with mail. He prefers to deliver our mail in the middle of the night for some reason, even though I have seen his truck up the road in my neighborhood several hours before. I ordered a package and the company unfortunately decided to have UPS transfer to the post office. That was at 5AM on Monday morning. Didn't receive tracking information from USPS until now and it just says that it's "On its way to USPS". For two days? Really?? Anytime I order something on Amazon, or any other website it's useless to even choose express shipping or use the perks of prime because I know I'm never going to get my package on time if they use USPS.

My Package was sent off since early October and to this date has not been received. USPS online tracking service does not track package once it is out of the US. USPS can't seem to find or be able track my package however I used another online tracking system which tracked my package all the way in Ecuador. What is most frustrating is that I have been calling and telling them this and no one seems interested in retrieving the package from there and sending where it needs to go. All they want to do is take you through a long phone process and instead of actually helping and locating the package they want you to file claims. Really the worst service ever!!

Package Delayed for 2 Weeks and Counting - I ordered something a couple weeks ago that was supposed to arrive last week. Nothing on the tracking number has been updated for days. It kept giving me the same expected delivery day even 3 days past it with no update. Until the 3rd day past expected delivery day, it informed me it would not be delivered by the expected delivery... No **! 3 days late USPS, and you just figured that?! To make it worse, it keeps saying it is delayed, there is no new update for a delivery, and this package went all the way from California, just to be stuck in Atlanta Georgia.

They are great at delivering packages at a good rate but if something goes awry, good luck in even getting through. You will navigate through numerous levels of voice mail prompts... None of which will provide any help that the web service doesn't already. So don't waste your time. If a package is lost...just pretend you never shipped it...because that's what they do. Incredibly inconvenient phone support service. Inability to file and respond to my claim. Extreme delays in responses. And overall unresponsiveness of the entire customer service support system. Anybody that can take the credit for heading up this support network should be embarrassed. Extremely dissatisfied is understated. My efforts at resolving a lost package are exhausting.

I strongly dislike USPS because for several times, not once, but several times, I was home ALL DAY when my package was supposed to arrive, and instead of ringing the bell to give it to me they just drop off the delivery notice, but not the package. I had to go to the post office, which usually has a looonnngg line to pick up my package. AGAIN NOT ONCE, BUT SEVERAL TIMES! THAT'S RIDICULOUS!!!

My package says it was delivered at my mailbox on Nov 22nd. I check, and it’s not there at all. I try calling my local post office, they NEVER answered. I filed a missing mail search, and still nothing. I contacted my local postmaster and the only answer they gave me was it was stolen. Stolen out of a locked mailbox? And that if it was missing that it would go to the mail recovery center in Atlanta. I asked how long that process would take and no reply. I find it very inconvenient that my package can go missing or be delivered to the wrong address and I have to try and contact those in charge and still not have the situation resolved.

Two boxes shipped USPS Medium Flat rate. It is now 5 days overdue. Pleasant sounding woman on phone tells me it is on its way to destination. I tell her nicely I am not getting satisfaction. She thanks me for “reaching out” to USPS and says will contact me. Never have heard a thing.

Over the last week alone I have had at least 5 packages delayed, missent or circling the facility in Anaheim, Ca. My carrier is so disorganized it takes him up to 3 times during his route to bring more packages. It is rather apparent that once you get hired there they cannot or will not fire you for stupidity.

I’m a eBay seller and rely heavily on these companies to get my packages I send out to my buyers in a decent amount of time. I understand that things happen sometimes and packages get delayed a day or 2 because of various reasons. My packages has been stuck 25 miles away from my house for a week. It took 3 days for the packages to get that far. My buyers are furious and I don’t blame them. I call USPS and their excuse is the holidays. They put a trace on the package and I haven’t heard from them since. No email or call. I’m just sick of these companies charging high rates with little to no return in customer service. I’ve dealt with USPS, FEDEX, and UPS and I’ve had bad experiences with all of them. USPS definitely takes the cakes for the worst though.

For the past 3 days the delivery men in my local office have delivered our goods in open, "damaged" boxes. The boxes are taped well top and bottom pre-shipment. The tears are straight and not ripped (Most likely used a box cutter.). Last week was also Black Friday / Cyber Monday this week and goods are still being shipped. Thankfully my family and I only buy home goods. BEWARE USPS.

This happens quite a bit. The package is marked as delivered to front door, but there is nothing there. I understand if a package is too big, or won't fit on the truck, it may not make it. HOWEVER, then the USPS worker should NOT mark it as delivered until it is actually, physically delivered to my door! This policy is BAD. I am in rural Vt. and contacted my local PO who said they would try a policy of not doing that, but it happened today, (said delivered 2 days ago) and the package was small!

I am disgusted with this company. It takes over an hour to talk to someone with customer service, complaints never get through, and no one cares about what happens to your mail that YOU paid for. I called to complain my packages were not being picked up. It's been going on for months, the postmaster has done NOTHING to fix this. Last time I called and complained, I got chewed gum and opened envelopes in my mailbox right when the mail carrier left. How disgusting is that? When I complained about it, was a genuinely concerned and was trying to be polite. But after MONTHS of this going on, I had to escalate the issue. Nothing has been done. High shipping prices. Low quality service. I rather spend a little more money and go with FedEx or UPS. I am done with this bull crap company.

The reason why I rate it so low is because the deliverers give you absolutely no time to get to the door. Our house is has three floors so it takes several seconds to get to the front door. EVERY time I have reached the door the deliverer is already three quarters up our driveway. Sometimes they do not even ring the doorbell. As a customer I find this unacceptable.

There's absolutely nothing worst than having to deal with USPS, they send my package in a wrong USPS facility, after that they send it back to their redistribution center, and it's been over there for over 10 days... is not getting anywhere. As for their 800 number? After waiting for more than 2 hours, their representative will tell you, "WELL the item is going to arrive to your local USPS shortly." How shortly? I don't know.

The area I live in has no permanent carrier so we have subs that fill in. The carriers do not care where our mail goes! I live in a duplex with one big mailbox with individual boxes for each unit. My box is the last box that is supposed to receive mail with two boxes underneath not assigned to anyone. When you open the door to each mailbox you can see the address wrote out on the door so that the carriers will put the mail in the correct box. My packages are put into the box below my box. This has been going on for 8 months now. I've been living at this address for a year. I have spoke to the supervisor, with promise of correction. Nothing has been done to fix the issue and the complacency! Now this nonsense is costing me money in late fees to the city of Lake Charles because I have not seen a water bill in months!

My packing has been on its way to the destination for 10 days! I contact them by email. No reply. I contacted them on Twitter 3 hours ago, they have completely and blatantly ignored me, sent 39 tweets to other customers. They've lost my package and are hiding! Absolute cowards and disgusting customer service!

I live in Philpot, Ky. for the last 2 years. I have had problems getting my packages delivered from the USPS in Philpot, Ky. I will be home and no one comes to my door and there are no packages left. Instead they drive up to my mailbox and place a peach card inside that says, "Sorry We Missed You!" Well, I'm sorry but to have missed me you would have had to try to actually deliver a package! That means bring the package, get out of your vehicle and deliver the package to my door! That is what I paid the shipping for! I did not pay shipping so that I could drive to the post office 2-3 times in a week to pick up packages!!! I have a peach card from 11-18-17, 11-22-17 and 11-27-17. I was home on all of the previous dates! I do not have pets, I do not have a long driveway, I did not have any packages that require a signature!!! You are just refusing to do the job you are being paid to do! This is completely unacceptable!

Honestly, I am appalled by what has become of the US Postal Service. I frequently receive mail that isn't addressed to me...wrong address, wrong zip code, once it was the wrong state altogether. Also, they refuse to deliver any mail to me on Saturdays because they view my house as a "business" and when I expect delivery on a Saturday, I am told that they can't deliver because "The Business is Closed". I have spoken with them numerous times about how this is a residential address and not a business but to no avail. In this day and age, the US Postal Service should be striving to go above and beyond with their services and, sadly, they're not doing that.

The U.S. postal services has lot of employees that are wanting to receive a paycheck but they do not want to do the work. It's like they work hard at providing ** service. They are like all the illegal aliens that come into this country, they want to live here but they do not want to obey by the rules. You would think that the Federal department would want to do something about fixing this services, is like the IRS they all suck. They all collect a paycheck for little or no service. And we the people continue to put up with it. I paid for a two day delivery services, five day later, still no package. In any business or industry this is consider stealing. It's like these people are proud of their one-star rating. If I could have done a minus star I would have done so, just because stealing is not acceptable in any country. Good luck.

These jerks that deliver our mail (and I mean no less than twice a week) deliver our mail to others and others' mail to us! We live in an apartment building. Our apartment is "E" and our neighbor's is "F." They think these two letters look alike and we constantly get their mail, as they get ours as well. Once we got our neighbor's mail from downstairs. They must've had 10 pieces of mail this particular day and one of the pieces was their tax bill! The whole pile was delivered to us. Unbelievable. Several times per year, I haven't received magazines that I've subscribed to. Either the deliverers are keeping these for themselves or they are misdelivered and my neighbors aren't bringing them to me.

I bought a cooktop on eBay. The seller shipped the package and upgraded shipment to an "expedited" fashion with the USPS, paying more and guaranteeing delivery on Wednesday, November 22nd, by 8 pm. I checked the tracking number, and it confirmed delivery for that date. Wednesday became Thursday, and when I checked the tracking numbers, it now said that the package delivery was delayed, (which I obviously knew), but they stated that the package was now in MY HOMETOWN. I was optimistic.

Worst company ever. I literally cannot count the times this company has screwed up. Not only that but if they screw up there's absolutely no way to get in contact with a person unless you want to wait an hour on the phone. Are you kidding me? Half the staff is not even worth the hour on the phone but I'm just supposed to play this crapshoot of will I get my packages and if it's a $30 package that I don't get. Well guess what? I probably will never get it because it's not even worth calling this stupid company to track down.

Seven days ago I shipped a medium size box using Priority Mail International® from Las Vegas, NV to Hornslet, Denmark. I shipped it at 1:14pm, package acceptance was at 6:05pm, accepted again(?) at 10:22pm, arrived distribution center 11:37 - departs 12:35am, arrives distribution center again 12:51am - departs 2:16am, arrives L.A. International Dist. center 9:38am - departs 1:07pm, in transit to destination 9:07 am next day, two days later: November 20, 2017, 8:53pm. Arrived at USPS regional facility. ALBUQUERQUE NM DISTRIBUTION CENTER ANNEX. Next morning: November 21, 2017, 4:37am. Departed USPS regional facility. ALBUQUERQUE NM DISTRIBUTION CENTER ANNEX. Next morning November 22, 2017, 9:37am. In transit to destination. Next morning November 23, 2017, 4:39am. Arrived at facility. ISC LOS ANGELES CA (USPS).

I recently ordered guitar strings. They never arrived. The business that I ordered from was nice enough to send another set of guitar strings. I am beginning to suspect they will not arrive either as it has been 4 business days. Worst of all, I will have no choice but to leave this business a somewhat negative review to warn other people against having to deal with USPS, because if they do that will reflect badly on the business itself! A year ago, I ordered an audio interface. After tracking it and realizing that my package was not moving at all, I had to correspond with USPS and put the fire under their ** big-time just to get my package delivered late.

My sister sent a Priority Mail International parcel to me and she heard that it will take 7-10 business days. But HELLO? My parcel does not move for more than a week! I cannot believe this speed of shipping process. It only travels around the same city throughout the week. Seriously... This is a nightmare.

The post office has sent mail back. Might I say VERY important mail from Nursing results to Driver licenses among other important papers simply because they didn't have a box number. It wouldn't be so bad if they didn't know that I have a mailbox there and also why can't they just look in the system to see if there's a box, with that name on it.

I wish this was the first time. But it's not. I ordered an item from eBay. They allowed 4 weeks for delivery to Canada from the USA. After 4 weeks I received a refund from eBay. I reordered same item from a different store. 4 weeks later, I received BOTH packages within 2 days of each other. Here I am again. I ordered an item on Oct 16, 2017. It's now Nov 21 (past the 4 weeks). No tracking number. Nothing. Sadly. The item was made in Canada and being shipped from the USA into Canada. Is there a problem shipping into Canada? THIS IS CRAZY!!

This is literally one of the hardest places to actually contact them because they require so much information and then they tell you pure BS. They said the address was incorrect, not legible or incomplete when it was as clear as water and they could care less. The worst delivery service I have ever received. I’ve ordered from other countries and the service was better and faster.

USPS Priority 2 day mail. Good riddance. I will never again use a company who doesn't offer FedEx or UPS. Bear in mind it is still in transit. Bear in mind that a simple Google search of 'site:tools.usps.com/go/TrackConfirmAction? in transit will yield many many hundreds of thousands of these. All stuck. No delivery. Just POOF... STOLEN.

There is a note on my door stating that all packages should be delivered next door but my package was left outside of my door. My package happened to be delivered with everything inside stolen! Very UPSET WITH USPS. WORST COMPANY EVER!!!

Can't do change of address online for a P.O. box because I have to verify with a credit card using my billing address, which is different. System won't accept it. Tried to call USPS to get help. Automated system advises I must use online site to change and gives no opportunity to speak to a rep, then disconnects. I will use UPS or FEDEX from now on... It’s time to dismantle the USPS. It’s an antiquated dinosaur.

I had a friend ship a package from Germany to me in Cambridge, MA on Oct 23, 2017. The item was shipped via DHL in Germany and then via USPS once it arrived in the USA. It arrived in New York Oct 28th. Then to my local post office in Cambridge, MA Nov. 7th. For some unknown reason the package was sent back to USPS network distribution center in New Jersey on Nov. 11th. No attempt was made to deliver the package to me when it was in Cambridge, MA. This foolishness continued until today Nov. 16 when I drove 30 miles to pick up the package at the post office in a Roslindale, MA. I have never seen such incompetence and extremely poor customer service. NEVER AGAIN with I use USPS.

Seriously had a package that was mailed out on Monday, the shipment started in a city 4 hours away from me. Yet it has gone from Newport News, VS to Raleigh, NC to Fayetteville, NC to Greensboro, NC in which it gets further and further from me in Camp Lejeune, NC. When I call USPS customer service they tell me priority mail that's supposed to be delivered in 1 to 3 days isn't guaranteed and isn't considered lost until 5 days after it's mailed out... and the slackjaw on phone goes "well hopefully I helped you out today", really? You didn't help me in any way other than showing our tax dollars are funding an organization that couldn't find a piece of crap even if it was smeared across their face.

I ordered 5 rolls of stamps online for total of $246.75. After not receiving them, local postmaster notified that they lost the stamps in the local branch and advised me to file a claim online. I did that. After few days, I got letter stating that they will mail me reduced amount of $100. What a rip-off by our postal service?

I paid for a tracking number. When I checked the status THE STATUS IS NOT TRACKABLE. "USPS TRACKING IS UNAVAILABLE FOR THIS PRODUCT", is the second time. The first time the envelope with documents, took 6 months to get there.

I order almost everything online and I hate it when I see delivery is by USPS. I live in an apartment and FedEx and UPS ALWAYS brings my packages to my door. USPS never does. They leave them in our office or locked up in the mail room for me to get whenever the office happens to be open. It's sometimes taken me DAYS and even a week or more to get a package because it's locked up. USPS even has a place on their website that allows you to specify how you want your packages delivered. I filled it out and stated "Please bring packages to my door and DO NOT leave them in the office." I got a note attached to my package saying "We do not do that." I say if they are going to compete with the big boys like FedEx and UPS then USPS should take the extra time like they do to bring my packages to my door.

Really, really dont like how most of my packages arrive to me broken and thrown around, or stepped on (with visual boot print!). I ordered a 14X14 Farberware Griddle BRAND NEW from a very reliable independent seller, and it arrived to me in pieces. I have photos of the box and item in perfect condition before it was shipped by USPS, then photos of after I received it in the mail via Priority Mail. Thank god my seller sent it via Priority Mail and had insurance! Otherwise we both would have been up the creek without a paddle, and me out of $38.99 and a new griddle that could not be found anywhere else during the holidays of which I needed it desperately for. We are still trying to fix our now broken electric griddle all because USPS workers cannot learn how to read the rather large red “FRAGILE HANDLE WITH CARE!” sticker on the side, nor do they care whether it has one or not.

I have been trying to find a package USPS apparently lost, and it is literally impossible to get help. If you call the USPS number and try to speak to an agent (because the tracking website says the package was inexplicably delivered in Buffalo NY rather than the Phoenix delivery address), you have to wait through an 8 minute redundant survey, and then you don't get a person, you get hung up on. Twice. Then you go to the post office and wait for a half hour... And then you are told you are in the wrong line, you have to wait another half hour in the mail pickup line because only they have computers... How in this day and age can a company survive with such AWFUL customer service? I would never have used this rotten company except that I was receiving a package and the sender used FedEx who apparently are used to USPS as a subcontractor.

I got a parcel shipped to my hotel and the tracking # said it was delivered 5 days before I got there. When I got there, the parcel was nowhere to be found. The problem could be that the hotel lost the parcel, but when it was nowhere to be found there, I contacted USPS to try and see if they could give me more information, and make sure it had been delivered. So, I was on hold for about 30 mins, and a pleasant lady told me they would look into it and contact me.

USPS is the worst company you can use for your needs, be it business or personal. I have nothing but bad things to say about them. All of their employees are rude and disrespectful, and they NEVER!, and I mean NEVER! deliver the packages on time. The reason I am writing this is because USPS is destroying my relationships with certain business because of their stupid time management. I have ordered many packages with 1 business day delivery and I have never gotten them within one business day, leaving me frustrated and getting into arguments with the people I do business with. So if I could I would leave a 0 star review for these people who do not care about anything. USPS should be only be used for filling your mailbox with coupons and all the business regarding shipping should be handled by Amazon or FedEx. Absolutely frustrating.

At my job, I am supposed to receive a paycheck every Friday in the mail. Recently, I have had 6 checks come in 3-4 days late. Kroger, my place of work, has the correct mailing information as I have received 3 checks since I have changed my address to my current PO box. It is very aggravating to not receive checks on time especially when I have payments that are due or I have to make a purchase.

Recently I had yet another bad experience with USPS. My package tracking said it was delivered and to my horror I did not find the package. It was never delivered to me. So I promptly opened a case with USPS. USPS called me 2 days after the issue was registered. The mail was mis-delivered to some other house and the unknown neighbor was kind enough to drop the lost package at my doorstep. I was lucky to find the mail even after having a tracking number.

Antediluvian, dysfunctional, and getting worse. Mailman tries to mash DVD disks into tiny mail slot, delivers mail to wrong addresses, and randomly leaves "sorry we missed you" notices instead of just dropping off my packages, which forces an errand to the atrociously run shabby ghetto post office to wait in line to pick up packages, nobody answers the phone, and the "supervisor" can't do anything.

I tracked my package, it said it delivered and they put it in my mailbox in Nov 8, 10:39 am but the problem is I did not see anything in my mailbox and asked my family members and they don't see anything either. This is really disappointed.

I ordered a parcel online from China, it arrives as expected at ICS NYC, then Kearny, then out for delivery to my local Monroe Township USPS for delivery or so I thought, ONLY to be sent to Whitehouse Station! Wait, it gets better! It THEN is sent back to Kearny USPS, as of today it was out for delivery to my place in Monroe Township, just checked the mail and NADA! Thanks a lot USPS, if I can ship via someone other carrier I will!

How does a package goes from Athens, GA to Austell, GA (where it's expected to be delivered to but never makes it) all the way to Memphis, TN Network Distribution Center back to Atlanta, GA Network Distribution Center & has been on its way to Austell postal service since 9:22 am?? Like how do you all have soooo many careless carriers? What's the purpose of us being able to track a package if you all don't even know where you supposed to be delivering to? The worst customer service ever. I'll be sure to use FedEx from now on. And hope I get my package soon once it's done touring the south!

4 packages, 3 attempted claims, didn't bother with the 4th. 2 packages never arrived. 2 packages destroyed, one of which looked intentional. All 3 claims was told no claim filed. 1st 2 claims, I refiled & was told again no claim filed. As near as I can tell you can no longer get a person. The 3rd claim was a ** stall & all 3 became no response. The 4th package I decided not to pay Insurance, since it's WORTHLESS anyway. The pkg (I send a lot of packages) had "HEAVY" WRITTEN on all sides (18lbs. Website says max 70 lbs) & went to many cities that are not the normal route before being delivered to the wrong post office for pickup. THEY SHOULD MAKE NOTE ON SITE, “DON'T EXCEED X lbs or postal workers will destroy the pkg!!!” At least you would know BEFORE YOU PAY WHAT IS "HEAVY"!

I am writing this review so that it reaches to everyone. My 1st experience in US to send a package to India was very disappointing. I preferred USPS because it's near to our place. But I never expected such poor service. I mailed the package on 26th Oct 2017 using the Priority Mail Express service. I was told that the package will reach within 3-5 business days. The package had a Bday gift for someone. Till date I don't have any information about the package. No tracking updates are there. I got a case registered but it’s such a slow process. I didn't expected such kind of service in a country like US. Really very disappointed.

October 22 my item arrived at ISC in Queens, NY, then instead of coming 45 miles north to me, they shipped it to San Francisco where it has been sitting in customs since the 28th of OCT. I paid for Priority International Express. It's Nov. 4th now. That's 8 days in customs in San Francisco where fires are causing all kinds of delays. It's way beyond the time it is supposed to take and USPS have nothing to say. Stupid service. Too bad it sucks so much. Too bad our tax dollars fund this service that obviously is not getting what it needs to function properly. WHY would they ship a package that is going 45 miles away, 2000+ miles away to go through customs??!! ** stupid. Get it together USPS!

I don't send many boxes, but the ones I've sent recently, which should take 2-3 days, have taken MUCH longer. One package I sent from Portland to Crested Butte, Colorado, got sent to Denver, went back to Washington state for a few days, then went BACK to Denver and finally got to Crested Butte in TWO WEEKS. This was supposed to be a 2 - 3 day delivery! One package I sent from Portland to Maui took nearly a MONTH. My son didn't have ANYTHING to open on Christmas. I mailed it on Dec. 12th and it got "lost" in California for weeks. It took many hours on the phone with USPS representatives to locate it and get it to Maui. This last package was mailed from Maui six days ago and has been "delayed" somewhere - they can't track where it is.

I shipped a phone, to be returned to the carrier, on 10/18/17 at noon. Today is the 29th and it still has not arrived. I am in Chicago, Illinois and the package was going close to Indianapolis, Indiana. First, the package went to PA and then OH. Which does not make sense. Now, the package has been going from Indianapolis, 20 miles away to the destination, for three days now. The tracking updates are inaccurate as well, it is obvious. I don't know what's going on, but no one will help or direct me to a complaint line. My error in using the USPS may end up costing me hundreds because the phone will most likely not reach the destination by the due date. Don't even get me started on my carriers and the way they leave my mailbox open in the rain while leaving me to sort the mail in my box to correct recipients' boxes...

What is the purpose of priority shipping... if nothing comes in the allotted time??? I buy a lot of items online through a site called Postmark. Unfortunately, all of their shipping labels are USPS Priority. I ordered a package from City of Industry, which is roughly 35-40 miles from me. So it should take one day. Why did I check tracking and my package is in USPS Middlesex, MA? How did my package get there? Why is my package there? Things that should take 2-3 days are always delayed. Another instance, I tracked a package and it was delayed.

In the last few days I watched as one package arrived at my local post office only to show up 30 mins down the road 3 hours later. It should've been delivered the same day it arrived at my local office. Now this second package arrived in a city 15 mins away and sent back to the regional distribution center. This is something that happens often. It's no wonder that so much money is wasted behind their doors.

Received a notice on Oct 25, 2017 for $2.33 postage due for a mail. Went to USPS Riverton UT Oct 26, 2017 and it was an envelope with $0.67 postage on it. Told at the counter it is considered a parcel that's why I have to pay extra $2.33. Came home and the envelope measure 5" x 11.5" and weight 1.2Oz. The postage $0.67 is sufficient for a large envelope size and weight. I am disappointed I was made to drive to USPS and pay the extra $2.33 for no reason.

I live in Miami and since the second day of Hurricane Maria I started sending batteries, radios, and emergency stuff to my family and it’s been more than one month and they haven't received any of my packages. A mailing system needs to work during emergencies more than in regular time. They need to have a Plan A, B, C...etc. The items I'm sending are for elderly people and important things. Do not TRUST THE USPS. Not to mention that they are selling you the expensive service for a fast delivery??? And you can't put an insurance request because 35 days is not enough time for the claim.

I recently moved in July and I forwarded my mail. My son and I lived in Indian Trail. When I forwarded my mail, he cannot receive mail and I can't receive mail. Every once in a while I may receive a piece of his company mail with my change of address yellow label on it. We have a business and we have had to pay FedEx an endless amount of money just for my son to get his checks for the company. We have had to ask for our General Contractors to stop payment on two occasions so with more fees added for this mix up. I have talked to the USPS on numerous occasions and also talked to the Post Office with no results as of yet. I don't know what else to do to get this straightened out. PLEASE HELP!!!

First of all never order jewelry from QVC without getting signature. I ordered a 400.00 bracelet watch. The mailman I thought she put in my mailbox. She scanned it as delivered. I went right out after she left and no package. What is going on? It was a Saturday. Post office was closed. Drove around looking for the mailman. Could not find her to ask what she did with my bracelet that she scanned and put in my mailbox. Thank goodness QVC gave me a refund. Started to have everything sent to my mom's. Have had a lot of problems with our mailman. That was the most expensive one.

I sent a letter from Redwood City CA to Oakland Certified mail on 10/17/2017. I tried tracking through website for 3 days and could not get any information other than in transit. I could have driven it to Oakland in an hour! I called the post office and got the message. There was an hour to hour and 20 minute wait for my call. We got a wedding invitation that had been sent with a 72 cent stamp because of the weight and the person had to DELIVER IT THEMSELVES from San Bruno to us because the ** heads at the post office can't tell the difference between a 49c stamp and 72c so they returned them to sender for lack of postage! I had sent invitations to my own daughter's wedding and was short 8 stamps so I bought them as singles. The glue didn't stick and the 8 invitations came back to me. I complained to the postmaster and he said it was impossible and wouldn't even give me a refund for the stamps even though I had a receipt of my purchase.

Never trust USPS ever again! They are GREEDY and irresponsible! My business partner received my package empty and they are NOT taking the responsibility. Only if it's insured! ** USPS! No one should trust you anymore! I lost more than $600 with this issue! Rotten in pieces!

Ordered diabetic testing supplies to be delivered to me today by USPS. Tracked packaged. Was "out for delivery." Mail delivery, including two other packages arrived on time. Called local PO. Was told my package was "misrouted" (in other words, a PO staffer took my package and placed it with the packages for a different route than mine). So it is not my carrier's fault. I fault the driver of the other route who obviously pulled the package from his parcels and left it at the station without telling anyone. OR, if that driver did tell someone, I fault the PO personnel who let my package sit there all day, didn't give it to another driver to deliver to my home, didn't contact me to tell me my package would be late. Nothing.

I purchased a Halloween card for children which was a bit bulky. The envelope said extra postage. I put 2 stamps on it. Oh also I actually purchased 8 cards all together. One was returned. Said it require 3 dollars of postage. I had put 2 stamps on it. I took it to the outpost post office and the clerk was surprised it was returned. She showed me a card with slots. The small one was 1/4 in thick. The card did not slide so it required extra postage to the slot that said large envelope. Which it went through just fine and the amount of postage already on it was adequate. She suggested I take it to the main post office.

I have 3 different packages that should have been delivered to me already and instead they all say "In Transit-Delayed". One expected delivery date was Oct 6th, another Oct 8th, and another Oct 17th and I never received any of them. The tracking has never been updated since then and I filed a claim on 2 of them so far and have not heard a word from USPS. This is a bunch of BS!! Why should they be allowed to steal mail??

I am so done with the REGULAR mail in our neighborhood and we're not even talking about using USPS for packages because that's not even an option at our house. Our neighborhood had the bright idea to name the streets the EXACT same name, and give them the EXACT same house numbers. i.e. 12133 Cold Harbour LANE and 12133 Cold Harbour DRIVE. If you have to deal with USPS it is a nightmare and worth it to pay the money to use FedEx or UPS whenever you can. I cannot tell you how many times our mail goes to the next street over as the mail carrier's run is designed to go back there first and our mail gets put in their box because it is 2017 and people cannot READ.

I went to send a package from Los Angeles to Rialto and they charged me $7.80 without even giving me options. All options have been removed except Express Shipping $23.80 and Priority Shipping based on weight for $7.80. I was so angry about the increase in shipping charges that I refused to ship the package. I purchased a shipping package because they had placed stamps all over the original without quoting me a price.

I just love it when a government organization charges you to sell your information. They literally will NOT allow you to change your address without forcing you to sign up for at least one add. The Post Office has always and will always suck.

So when you pay for a service and your receipt says that it will be there by Oct. 13th, 2017 and now it's October 14th, 2017 and no package is in sight. Tracking says it will be there at 8 pm tonight but her school post office is closed until Monday so that puts her gift there on the 16th of October. I paid for it to be there on her birthday. I will never use the postal service for any package again.

I mailed a textbook back to purchaser via media mail August 28, 2017. I obtained a tracking number, which I don't know why they bother giving this to you because it tracks NOTHING. After several phone calls through an aggravating phone system, it turns out my package is in damaged packages in Atlanta and there is no way to contact them. I just have to wait for them to contact me. It is October 14, 2017. Almost 2 months. What the heck. This is the second time they have lost a package on me. Never did get the first one back. At least it only cost me $25.00. This was a 194.00 textbook. I am very dissatisfied. I will likely never use USPS for anything again. I will use UPS instead.

I watch the tracking saying out for delivery, delivery expected before 8 pm... But nothing comes and no note is left in mailbox. I end up driving to post office next day to pick up my package. They always give some slack excuse of, "Oh we have to pull our drivers in before 7 pm." Well maybe if they have packages to deliver... they should deliver early??? Just saying. They have got to be the laziest people ever!!!

Mail theft is occurring weekly in my residential area. We consist of tightly packed residential neighborhoods of about 3000 homes. USPS is calling it rural, but it is hardly rural. Myself and my neighbor were hit the delivery period of 9-28-29, 2017. We do not know if others are missing mail from that time yet. We reported it to the police, USPS and I sent out emails to my whole street informing them of what is going on. We discovered that one street over was hit the week before and damage was done to their cluster box so everyone on that street knew what happened. Our box was undamaged so we had to wait to find out that Credit cards were opened and checks stolen etc. I personally lost a large check that I had to put a stop payment on. I still have not received it so it is now assumed stolen or lost.

After checking my mailbox and finding a key to a parcel locker I go to retrieve an expected package and the locker is empty. I go the local post office wait in line for an hour only to be told it says delivered and they will give me a call in 48 hrs. This is not the first time something like this has happened. My zip code is 30096 and there were at least 10 people in line with delivery issues. It is ludicrous that I have to take hours out of my day to go and check up on the postman and To find out where my package has been hidden. Maybe the USPS should start hiring people that are committed to serving others and not to serving themselves by way of taking packages that don’t belong to them.

Had an important, expensive, TIME SENSITIVE package mailed for overnight delivery. It ended up in Puerto Rico! Not California. Now it's a holiday so no mail or answers. Thank you USPS for messing this up! Will never mail with them again and they wonder why their services are down? Fedex has NEVER done something like this to us. Also when you try to create an account online it says username already taken. I have tried the most random letter & number combos and Still nothing worked! That's impossible!

USPS is absolutely shameful. Let me start by talking about the post office at home. There are two post offices relatively close to where I live, but one is closer to our house so we chose to get a PO box there. The people who work there are terribly rude and won't hesitate to send back a package if it isn't picked up within a couple days. Sometimes it's just not possible to make it to the post office when you're busy during with work, school, etc.

I expected a package today, but I had to leave the house for about an hour. When I got home, I tracked my package online to find out to my disappointment that it was delivered and I quote: "Your item was delivered at the front door or porch at 12:28 pm on October 5, 2017." Since I didn't see the package at the front door or porch, I immediately thought that someone must've stolen it. I was very upset but decided to wait till the end of the day before I start making phone calls.

Shipper sent package from U.K. Registered mail so it could be tracked. As of this writing, says In Transit to the Destination (left Stamford, CT 9-22) as of 9-25. I opened a case last week and they called me back to let me know they didn't know where it was. Useless customer service. Why even pay for postage. I am extremely dissatisfied with US postal service. I had to reopen the case today. The shipper in the U.K. is also extremely dissatisfied.

Your service sucks, you didn't forward the package to the right address. I went to the post office to correct it, they gave me consumer affairs number. I call it says it will call back in an 43 minutes, it didn't call back till over an hour or more, then when it did call back it just put me right back on hold for at least 10 -15 minutes. I got so mad I hung up, how infuriating to say the least. Try to contact again and now it wants me on hold for an hour. From now on I will be using FedEx. Your service couldn't get any more lame, it's horrible I wouldn't recommend USPS to anyone.

These people are so lazy. The hours of the post office is minimal so to mail anything you have to take time off work. They are not customer friendly. They won't deliver to all houses because you live on the wrong side of the street. They are constantly sending important mail back because you don't pick it up quick enough and have no way of knowing you have important mail.

Both Vendor & USPS state package delivered Aug 30... So where is it? I have USPS case confirmation # but Can't find menu option to check status. I waded thru menu for 10 minutes, pushed wrong button & SYSTEM HUNG UP ON ME! REALLY!!!

I have had 3 packages lost in 2 months. All while having to call the 800# and cases opened them nothing getting done. Then instead of calling you or trying to do something, no email at all. I will go look and find the case closed and all I get is an email from USPS wanting me to do a survey on how they did! The wait time calling the 800 number is horrible. On top of everything else my last package that was lost they said it never left the post office. What? Yes it did! I have had it showing on its way to Los Angeles sitting in delayed delivery for almost a month now. I am dealing with incompetent people who work at the post office who should not even be working because they can't do their job. So now I go researching and find that the sender is supposedly cracking down on employees because packages and mail are being withheld to meet their quota!

The United States Postal Service did not deliver to me. I ordered a TI-84 Plus CE graphing calculator from them and the package required a signature. I was home the whole day, but they never knocked, and when I checked the mailbox, all I found was a slip saying that they could not contact me and that I had to pick it up at the post office. Their staff is lazy and I do not like their service.

I paid to have a package which, in my personal opinion, was stolen! The tracking number shows the packaged entered the post office and shows the package left the post office, but never made it to the sorting facility. I did a online search for the package, I spoke to the local postmaster. I wrote to the Office of the Consumer Advocate, the group that handles postal issues, and the end result was, I didn't buy insurance, nothing they can do. I think I should have been reimbursed for at least the shipping and a explanation for the stolen package!

I ordered a package through an online store a month ago, and it was delivered to my local USPS carrier (Hollywood, FL) over 15 days ago. From there, USPS never updated the status of my package and after 2 weeks of waiting for their "investigation" to reach a conclusion (and 5 days of no response from their end), their final response was that they "could not find it". My package mysteriously vanished! Wow! I wonder what kind of "investigation" did they make that took them 2 weeks to reach that conclusion without so much as an apology? Their employees get paid to lose our packages every now and then, leading to our losing money over their carelessness, and the government protects them from lawsuits!

I have an open claim. The number is **. I also have a redelivery number **. I still have not received my packages and the post office refuse to answer the phone. I still have not received a call from the manager from the post office and still have not received my packages (4 in total now). Please into this matter for me. Thank you. Ms. ** (NYC Police Department). I can be reached at **.

I send packages very often, that's the reason I use USPS and not UPS or FEDEX. It's cheaper. However, they are awful. To me, it's literally the worst company and employees in the US. They lost one of my packages, and they couldn't care less. I mean, I understand, we're only humans and we make mistakes, but at least ACT as if you're sorry! Oh and the employees are so rude that I would fire every single one of them if I only could! I now avoid the post office. I just drop my package at a mailbox praying it will reach its destination! The customer service is awful. Employees are not helpful at all.

My packages have been "Out for Delivery" with USPS since approx. Sat. 09/16/17. 1) ** - shows DELIVERED on 09/18/17 - I have not received this package. Contacting USPS Ashburn Post office loss rep. (703 406 6291), reporting this issue, investigated the parcel and confirmed that the parcel scan was NOT administered by my regular mail delivery man. It was scanned by another carrier on another route that does not include my Home/Home office, and ultimately not delivered to my address. The USPS rep assured me she would personally find my package as well as the other missing packages that have been "Out for Delivery" since 09/16/17. Of course promised phone follow-ups are never done.

I was told by 3 USPS people that my package was still at the NJ sorting Facility. So I Google searched for a phone number only to find a lot of people complaining about this one facility. I found one number so I called and spoke to a Pauly who said, "Hello how can I help you?" and before I could say a single word out she said, "Please hold" and had put me on hold for 10mins. She takes me off hold and I told her the problem I was having with my package and how it has yet left the NJ sorting Facility. She transferred me to someone else who puts me on hold for 1hr and 4 mins before I hung up.

Ordered a package from Tucson AZ going to Phoenix AZ, sent first class. UPS, FedEx only take a day by GROUND service. DHL only takes two days by GROUND service. USPS takes a week. Of course they first have to ship the package to Los Angeles THEN redirect it to Phoenix. The constant gross incompetence of the USPS can only be described as fraud of tax payer money since we have to constantly reimburse them to the tune of billions of dollars yearly.

Ordered some college books for my son to be delivered on September 9th, which never arrived but indicated that it was not far away 10022! Started tracking with the message "The package is delayed and will not be delivered by the expected delivery date. An updated delivery date will be provided when available. The item is currently in transit to the destination as of September 12, 2017 at 9:16 am. It is on its way to NEW YORK, NY 10003". Today is September 19th with no further tracking information. Made an enormous amount of calls to USPS, and yet to establish where my package is. Very poor customer service, they do not know how to pick up the phone! Tired of the runaround!!

1 month. 30 phone calls, still not receive the certified mail. I call Coppell post office, no matter what I asked, they told me they dont know and they give me another number in San Antonio which never get picked up. It has been a month and I call USPS, local post office around 10 times each day, no one told me where exactly my mail is. I called USPS again, they said I should wait. There is nothing they can do. It is the worst experience I ever had in all the services. It is a 3000 dollars paycheck and I spent 1 month still not receive it!!!

US POSTAL employees have discovered how easy it is to steal Amazon, QVC or other large retailer shipments without any issues. I learned this, this year as after 17 years of no theft service, with packages coming to me straight to my postal box at the local post office, I've had 3 jewelry items taken this year alone. These are items that go straight to me at the post office and require a signature. They have all scanned as having arrived at my post office, Canoga park branch in California, and in the 'process of distribution to box' which would mean having a notice left that the item was available at the counter for pickup.

I am a disabled artist. I moved to my place of birth to be near family. Since I moved into the home I OWN, the mail person has refused delivery to me. Her explanation about her hatred of me..., "All of you people look alike to me!" I am ** and Native American. All of my neighbors are different, yet they are "**". She is a racist. Period. I have not successfully received my mail since I reported her misconduct after she laid on her horn and flipped "the bird" for over a minute while I recorded her. As a result, she was taken off of my route. New day, new manager, she is back on my route. My health is very poor and I am only 47. However, I have never been able to receive mail regarding my disabilities FROM THE GOVERNMENT. MY CIVIL RIGHTS HAVE BEEN VIOLATED FROM THE TOP DOWN TO THE POSTAL "delivery" person. BEWARE AND ONLY USE FEDEX!!!

USPS gets paid regardless of doing their jobs! My letter carrier won't deliver packages when it's raining. I'm not talking about heavy rains. I'm speaking of light rains we all walk in briefly. He won't exit his mail truck and walk 5ft to my door. Instead he leaves a note telling me I have to go to pick up at post office! This occurs anytime it rains. I find that ridiculous!! Do your job, get out of your mail truck and deliver the package!

Called USPS to find package, could not understand rep. Asked to speak to supervisor. On hold for 1/2 hour waiting for supervisor and finally gave up. Package is been in Nashville Tn. for almost 2 days and it keeps going from sorting facility to area post office. Package is supposed to be in Shelbyville IL. 2 days ago. No wonder people are using online service, and UPS for mail and packages.

I sent a package to Argentina through USPS since April of this year and I have not received a response to why it did not arrive or where it is. The shipping cost was about 80 dollars. I have submitted several inquiry due to this situation and they have not sent to me any response. I don't know where it is the package since it never arrived to its destination and my money has not been re-sent. They have a bad customer service.

Started Sept 1st, requesting a package pick up. Received confirmations in writing stating pickup has been confirmed and package was picked up. Well guess what? Package is still waiting with doorman, this is 3rd request for pickup and 3rd time I filed a claim. After filing claim, I was supposed to receive a call back regarding why package was not picked up. NOTHING! Not one call, no response! Not to mention hold time was 50 min each time I called and not one agent could contact a supervisor to expedite this situation. Received no satisfaction. Very frustrated and disappointed with USPS! Still waiting for pick up!

This is what has become the normal delivery path by the United States Postal Service for a package from San Francisco, CA to Seattle, WA: San Francisco, CA to Portland, OR to Federal Way, WA **AND THEN BACK TO** Portland, OR back to San Francisco, CA back to Federal Way, WA and then finally to Seattle, WA where I live. What heck?!? Today I had a package going to Denver which arrived in Denver, left Denver for San Francisco and was sent back to Denver.

A few months ago I mailed my electric bill which did not reach the KU office. This resulted in me having to pay 2 months bill the next month. It could have very well caused my electric to be disconnected. That check has never reached the KU office nor has it gone through the bank. I receive a check each month from a bank in Winchester, KY. A couple of months ago when it arrived in the mail, it had been opened. Last month, I did not receive my check. I called the bank and was told it had been mailed on August 30. I still have not received that check. I sometimes get mail that is damaged and put back together with USPS tape.