USPS Reviews

I was expecting an important package so I had it delivered to my work and was supposed to be delivered by the end of the day and we are open till 9:00 pm. So the driver came by at 5:58 pm and said that there was nobody here to receive the package. And after seeing that message I called customer service to tell them that the driver did not stop here and we were open till 9:00 pm and they were less than 10 minutes away so the customer service person on the phone said "We will try to get the package delivered to you tonight and we will call you back within the hour!"

My mother in-law was nice enough to send a snowsuit for her grandchild on 11/18/2015. The package was delivered but we were not home. They left a note saying where the package would be for pickup but when we went to the post office they said it wasn't there. So I went online for re-delivery the next day and no delivery. I called customer service and they said some will be contacting me about the matter. I got a call back number but no one helped me. It is now December 8, and still no package. I'm done with USPS. We are so suppose to trust this method of delivery around the world and I lost all trust. The workers are rude and disrespectful when you come into the facility. I'm done.

The tracking number is **. Claim ID #: **.

I ordered a product several days before Thanksgiving. USPS picked it up from the shipper, and when they entered it they gave me a delivery date of Dec. 1. It sat in a transit center two states away for a week. Their excuse? Black Friday was busy for them. We are now a week past the delivery date, and the product is finally at least in the same state I am. Who knows when it will actually show up? From now on, I will go with UPS or FedEx. If the shipper doesn't want to use them, I'll find another shipper.

I shipped a package out on the 30th. My friend was going to get it on the 4th. It kept showing it sitting in Sandston so I called. The first time I got the local post office, which the woman told me all kinds of stories about the sorting plant and how many people called complaining. She was nice enough to give me the number to the sorting plant so I called them. I ended up talking to some rude woman. She said my friend will get it on the 4th that it had left the plant. I asked why wasn't it scanned then? She told me some do some don't. I then asked, "Then what makes one package different than the next?" Her reply was "I don't know sir".

I had my school address on my packages so my packages can always deliver on time. But my 6 packages recently were all attempted from USPS from last 2 days and also today. My tracking information says BUSINESS WAS CLOSED but that is a school address and my school open at 7:30 am and close at 2:00 am. I was confused that my school's mail room might be closed? But until today my UPS packages were successful delivered but the USPS still attempted!!! I feel so bad. And also USPS sometimes says delivered but no package in the school mail room. And that happened to me couple times. But what can I do??? Those sellers still using USPS...

I had a package delivered and tracked. When the package got there, it was undeliverable. I then put in for a re-delivery after a week of being stationary at its destination. I called to find out what happened. I was told they would not be responsible for it going to the wrong address and refused to deliver it. 1 hour after I called, it began to move again away from it's destination. Why do you have a re-delivery if you don't listen to your customers. The package was already where it needed to be, all you had to do was take it there and it wasn't going anywhere till I called.

I shipped a merchandise return through USPS on 24th November and as per their system, it should have been reached the destination by 27th. But today is Dec 2nd and still when I check the tracking, its showing as accepted in the Original Location and no further information. I contacted their customer service and also the branch. Both do not know what happened. They filed a case. The lady who sits in the customer service, do not know anything about USPS. The last date for acceptance by the Merchant is December 4th. If its not reaching by that time, I will be losing 500 Dollar... I do not know what to do. Will they return my item back to me or what will be my situation?

I ordered an iPad from Amazon. The projected delivery date was Friday after Thanksgiving. I checked online to find the item was listed as delivered on the Tuesday before. I live in a condo community where mail is delivered to locked cluster boxes. Well there was no key in my box to access a locked parcel box. I waited for the carrier to find out she is a sub. I told her about the missing delivery, said she delivered to my condo. I am retired and was home all day, there was no delivery. What did I get, attitude and sorry about your luck since tracking indicated item was delivered... to who, not me. Wonder why the USPS is in such poor financial condition. People are turning to other means of delivery.

Where they don't deliver your package on time but they have the time to open your mail to see what it is. Bunch of lazy workers. They don't do their jobs.

My medication was shipped first class on Nov.19th 2015 from Kansas City Mo. From there it went to Springfield Ma to Jersey City N.J to Atlanta Ga. I still do not have my medication. As of this date I am depleting my supply of this medication. THE PEOPLE AT THE Lutz Fl post office have bent over backwards to solve this problem. Two weeks to have first class mail delivered, a joke.

Trying to buy stamps, no button to submit at end of transaction. Same problem with Print & Ship. After entering all your data, credit card number, etc. one can never check out! No results are achieved, whatsoever. That's if you are lucky enough to ever get in, because no matter how carefully you save your password, you can never get in again. I've been complaining for years. I called their 800 number, and the representative actually admitted that she receives complaints about how the site fails to perform, constantly, and no one seems to care. Shouldn't someone care?? My husband and I are elderly, and both disabled. We really need to count on the Internet to handle much of our household business. One would think, that this being a government website, that is supposed to provide goods and services to the taxpayers, that they could fix it. I am fed up.

Ordered an item on eBay (espresso tamper). It's been over two weeks, still don't have it. Been at the process facility in New York going on 6 days... I didn't choose to have it shipped USPS. And I'll tell you what, after this experience I will NEVER use USPS again if it's within my ability, practically speaking... I tried to call and inquire to determine what was going on and was on hold for over 20 minutes and finally had to hang up because I didn't have time to hang around any longer. This is supposed to be a branch of our federal government? Our tax dollars are paying for these services? How very unprofessional, shows just how far as a country we've fallen just like ancient Rome. Nothing but lies and corruption everywhere... As the saying goes, "you reap what you saw". Spread the word about how horrible USPS and don't give them another dime!

Since October 14 I been dealing with a "stolen" package and this package was "given" to another person or never arrived to my destination. The package arrived at Utuado Post Office (00641) where somebody signed for it and supposed to arrived at Angeles Post Office (00611), but, never did. I had spoken with 5 different people, 2 from Utuado, Puerto Rico and 3 from San Juan, Puerto Rico, but, as today's date, I don't even have a case or complaint number.

USPS is very irresponsible business. Customer service is very pure and rude. They charge money but lose packages, don't give any info. Better use other businesses for important packages and pay more than be nervous with this company.

I paid for express shipping to Vegadeo Asturias Spain in August. After numerous phone calls to International Claims at USPS, the package mysteriously returned to my home after almost two months. Apparently it was held at customs in Madrid. The recipients live more than 3 hours from Madrid and were not able to work with the Customs office to find agreeable solution. The package was only worth $100 and clearly stated it was a photo and pair of sunglasses!!! Moral of the story is to anticipate customs involvement, do not pay for extra shipping, and ask USPS for clarification on what is involved for delivery in other Country. No one mentioned the need to pay additional fees on other end. Other reviews indicate this is a problem with Spain. Final factor resulting in my post was there is NO recourse from USPS for this issue. Simply out the postage and the items are not where they belong.

With two separate orders/deliveries, my local USPS office/carrier delivered my packages to a dental office down the street. Considering that I live in a small town this should be inexcusable. Somehow, ** and ** get confused. I've never had this issue with FedEx. Close the USPS - this would save us all from dealing with mountains of junk mail.

I mailed a Motor Vehicle Title using priority mail and was charged $6.00. I was told it would be at its destination by Monday of the following week. I had mailed this letter out November 6, 2015. It went From Adams, NY to Rochester NY and then to NH, all within a day's travel. I figured the company would receive the letter by Monday which is what I was told. Well it turns out, the envelope my local post office have me was known for defects due to a clear sleeve on the cover of it. Here it has been almost a month since I've mailed it this upcoming Friday and it has yet to be sent to its destination in ME.

Nov 18, 2015 Insured package from Atlanta to Branford CT from Druid Hills Postal Store. Nov 22, 2015 Insured Package still in the Druid Hills Postal Store. It has been sitting there all this time and not moving. It was promised to get to Branford by Tuesday November 24, 2015 for Thanksgiving gift. USPS website sends one through a loop and asks questions giving the user no place to put the answer. I will never use USPS again, this I promised myself. Their total disregard for good will is outstanding.

I mailed several small, Flat Rate Priority boxes on November 16 at the Gig Harbor PO, Washington. Yesterday I checked the receipt. I wanted to track the items for delivery. One item was actually being mailed back to me, apparently. Rather than use the "TO:" address, the return address was used. It was noted that it would arrive back on November 17. It actually went from Gig Harbor to Tulsa Oklahoma, then Federal Way for a couple of days, and then arrived in Olalla today -- not delivered to our house!!! Never will use Priority again.

The normal driver was on vacation, so the new driver put my package (with $80 contents) on the doorstep located in an alleyway in the middle of Chicago. Unreal.

As of the last few months this year, I have noticed a phenomenon with the US Postal Service, in particular their Los Angeles USPS Facility. High valued insured packages destined for other parts of the country seem to get "stuck" at the aforementioned facility for periods of up to one week or more and for no good reason. While I understand USPS Registered and Insured is advertised as very secure, yet also very slow, this lengthy and unwarranted delay is a relatively new and very annoying occurrence.

On 11/2, I sent a birthday card (in a padded envelope) to a friend in Ireland. I live near Dallas, Texas and it usually takes 7-10 business days. I sent it First Class International and paid $7.10 and was told that it would arrive within 10 business days. By today, 11/18, it STILL hasn't been received. I called an automated number which, after putting in the tracking code, told me that it couldn't provide any information and to contact the recipient.

Waiting for a package that was to be delivered 11/16-didn't arrive. Didn't come 11/17. Checked status 11/18 to find out they tried at 11/17 at 3:30pm - we are a school and that was during car pool - we were there and the front door was open.

I post an Item worth $400 via USPS First-Class International Service. I post it on 16th October 2015 but still Item is not delivered to my friend. Last Update is on 20th October in Chicago, IL & it says your Item is still in transit to the destination. I used USPS First-Class International Service few more times previously to send out Items worth about $250 in that times USPS departed my package out from USA in Jamaica, NY & those items received to him within 7-10 days. But this time parcel is sent to Chicago facility to depart but I don't know what is the reason for that?? And also it's near 4 weeks after last tracking update on USPS site. But item never received to my friend! Can anyone know why this happens??

Ive been a customer for the past 6 years without experiencing any problem. I've sent a package more than a month ago outside the US and the package has been lost and it turns out that I have to take responsibility for something the person that was sending my package did wrong. I was not informed of anything and now I lost a package that was worth 300 dollars.

Called Post office early to track my daughters Birthday gift that was returned from San Antonio Texas. When CSR answered phone she was very rude. Told CSR my post office at Hines V.A hospital said package is at their facility and she said no its not here its some where in Texas. Did not search look or whatever then said goodbye have a nice day. Got up went there quick. Told CSR at cashier what transpired on phone and she insisted the info I gave her is wrong so I gave her the parcel slip left at my mailbox. Low and behold the package was there.

I was tracking my package and waiting for it in Dallas, Tx. Apparently it was circulating for 3 days around Chicago and now it's delayed! This is not the first time this has happened with the crappy USPS. They are the worst delivery service!!

Technology isn't going to solve human problems and the USPS administration should know better. I'm talking about their GPS tracing system allowing dispatchers to know a real time location of the postal delivery vehicles. The satellite will pin point exactly where the vehicle is and where it has been BUT... I promise you you've been fooled and we customers have been victimized by those postal "officers" with their tricks. When it rains big time and the level of personal responsibility inherent to a given worker is low, they simply stay for a while sitting inside their vehicles not picking up the mail from the mail boxes. The sophisticated technology may prove their location but not their actual delivery status. Once again the human factor has been unsuccessfully replaced by more expensive technology to accomplish NOTHING. Thanks.

I run an internet business, and most unfortunately I rely mostly on the USPS for delivery and pickup services. My regular carrier is currently on vacation, and I've been having the worst service possible since then with her subs. Actually, two days out of one week, they did not even pick up or delivery packages although some of them had tracking numbers showing that they were out for delivery. I've seen the USPS going from bad to worse along the years... Many of the employees are not putting any effort whatsoever in customer satisfaction, and they act like that they are just there for the paychecks... Benjamin Franklin, the first Post Master General, must be revolving all over his grave...

USPS lost my item within 3 hours of handing it over. Never updated past them taking it. My item was something I sold. I never received my package back. I had to refund money to the buyer. Then the post office had the nerve to get an attitude with my about looking for my package and didn't even attempt to take my information. I had to escalate myself and call the post office that my package was being shipped to. I had to do all the work to find my package that was most likely stolen from a staff member. Then they are telling me that insurance will only cover a fraction. Why should I pay for them to do their job... or not do it. WORST MAIL DELIVERY SERVICE. And this is not the first time they have misplaced, delivered to wrong address and say it's delivered. UPS or FEDEX from here on out.

I was sent a certified letter on Sept. 9th. After several calls to USPS and several confirmation numbers the letter could not be found. It was resent to me and guess what, that one is missing too. A 3rd letter was sent and now that one is missing. What is going on??? Even with a tracking number, the letters are disappearing in thin air.

How is it my fault my bag got lost, you guys apparently was also just letting someone sign for my items without knowing who it was. I also did a change of address from North Dakota to Idaho. How in the hell do you idiots send it back to North Dakota. Just doesn't make any sense. If it were your stuff you would be pissed too. All my winter gear just up in went ** missing...

On October 26, 2015 I mailed a package to my granddaughter at Cazenovia College. It is now November 11 and she still does not have her package yet. It's been in Rochester, Syracuse, East Nassau, New York. It been in twelve different places. I have gotten no satisfaction. Please help . My mailing label is very clear and correct.

I paid for 1-day shipping and my package has still not arrived. First I placed my order for my product at 10:30 a.m. on Friday 11/6. Product was sent out that day. USPS did not deliver the package on Saturday or Sunday which is fine, but they did not deliver on Monday 11/9 either. Tuesday came and went. Still no delivery. Now here I sit on Veterans Day being told that my package won't be delivered until the 14th, that is 8 ** days after paying for 1-day shipping. Besides this they told me I would need to file a claim for a refund in person and that in 5-10 days I would hear a response. What are they doing in that time? Certainly not delivering mail. The USPS is the ** deliver service on the face of the planet. I would trusts a small Taiwanese child to deliver a package in a package in a more timely manner than the USPS. For your sake and your business' sake do not use the USPS for anything.

I have ordered a number of items online for gifts of all kinds and when the sender ships using USPS it is never a smooth experience. I have never received my packages on time! On top of that, the tracking is never updated, and when I contact my local office I get repeated answers of, "we don't know where it is at currently." USPS you have one job, to get mail to and from senders in a timely fashion. You need to get a better system because you are just terrible!

This company has gone on extensive times where they have shown their laziness and unreliability far too long. Let's put out another point shall we. Ok, on top of the 6 packages lost by the USPS, they still cling to the ideals of we don’t know, we are sorry, maybe “You” should go priority or express packaging next time. This is their Chief excuse whenever they mess up.

I have had nothing but trouble with my mailwoman. Over the winter, a snow plow knocked my mailbox down. She immediately left me a nasty note saying she will no longer deliver mail to me until it is fixed. So, ok, I put the mailbox back up, and tied it on, hopefully until the ground thawed so I could put a new post in the ground. She wrote me another nasty note, giving me exact measurements it has to be or she will not deliver the mail to me. I caught her as she was leaving, and explained that this wasn’t my fault, her reply, "I don't care. It needs to be fixed per my instructions" and drove off without giving me any mail. I finally got it up and mail has been coming.

I live on Kauai, and it costs a bundle to get stuff shipped here. I missed a package because I was out of town on a family emergency and went to get it as soon as I arrived home. They had returned the package to sender. I accepted this and contacted seller to reship and paid shipping again. I continued to receive 'we missed you' slips and went to the post office again, in less than 15 days, and was told that my package had been returned to sender. This time there was no sender on the slip, and they could not tell me the sender or any additional information about the package aside from the tracking number. I asked to speak with a manager, and when I requested paperwork to in the future delay return to sender action, he told me that what I can do is get to the post office on time.

I have 2 open complaints with Consumer Affairs. I have called 5 times since Oct 26 and have yet to receive a single call back regarding these. Both complaints are with USPS. One has been open since Sept and that package is still sitting at a post office and has not moved in over a month. The other is about my negligent carrier and have not heard once from Consumer Affairs since I called and opened it on Oct 9! Not sure what needs to be done in order to get Consumer Affairs to call people back. The call # states you will get a call on the same day. Well, it’s been over a week and a half. When you make your initial complaint, you are told you will get a call within 48 hours. Well, it’s almost a month now on that one. Time to complain about Consumer Affairs!

This is incredible how this government agency do not know where is my package. I sent it on September 25, 2015 to Puerto Rico. The people on PR are not responsible because if they received this package they have to scan it. This is negligence of this office. We don't suppose to trust nobody. This is the first time this happen. I want to know where is it.

I had a parcel sent from the US to Australia. Simple, right? Not quite. The tracking info showed the parcel bouncing around the US for a while, seeing the country I suppose. The last time I checked, my parcel was at Heathrow Airport in England, across the other side of the world in another hemisphere. I finally was able to email USPS with a complaint, I had to use the sender's address and details as the USPS online system stonewalls any attempt by anyone overseas to make online contact.

Electronic Return Receipt from the USPS does not exist. You can track your letter or package, but you will never receive an electronic signature when the item is delivered. I have called, emailed, etc and there is no resolution. Postal employees have told me I must pay for hard copy return receipt if I require a signature upon delivery. This is NOT what is advertised and costs twice as much. And of about 100 items I have sent in the past six months, two have gone missing. Not a terrific record really. I am curious if anyone else has had this difficulty.

This is a review of the 800 number for the USPS. They might be fine in other area (questionable, but giving the benefit of the doubt), but the number was less than helpful. I was seeking information on locations and pickup times that could not be found on the website. I called the 800 number. It kept prompting me to go to the website if I didn't find what I was looking for. Not helpful. None of the automated responses fit my question, but it couldn't understand what I was looking for, so I had to enter something that didn't fit, just to move forward.

My complaint/concern is a bit different. The USPS employee has decided to become involved in a neighborhood dispute. It has me concerned about the delivery of my mail. I purchased a PO box instead but found out that the employee is still placing my mail in the PO box. I went out of town for 5 days and came back to see a letter that should've been in my PO box for a family member that has lived with me & received mail for many years has been sent back stating 'Unable to Forward/For Review'. The correct name and PO box was on this mail and on previous mailings to this family member, but this mail carrier is trouble.

I have lost my mail which is very important and critical by USPS staff. It was a priority mail. The mail had correct address. My regular mailman was not there that day. The other mailman scanned it as "Undeliverable as addressed" in spite of it is having correct address on mail. Even if it has correct address or not, they should have sent it back to sender. They did not do that as well. Either it is misplaced or thrown it away. This is going to cost me my job. I don't know what to do. I opened the investigation case. They closed it mentioning they could not find the mail in post office.

It seems like USPS thinks that they have the hardest job ever. When someone is bedridden and can barely move, and tries their best to buzz them in, and then they don't even leave the package because it takes so long to walk up stairs... USPS sucks.

This office is the worst place to get a package on time when you pay for the express time to get it to your convenience. I have ordered some medical supplies and it's clearly saying sorted completed and no one knows were it's at!!! For years this place should be shut down or under better management and fully staffed. We're paying for these services and they're benefiting off us for doing no work. I'm in beg of this place and management to be broken up completely. This is really bad. The tellers are rude and disrespectful. This is out of control and a mystery customer needs to be video recording this place and better supervised.

I recently moved to America and send a box before I moved here. After a month of being here and no box we moved. Immediately changed our address with the post office since we knew the package was coming. Then I signed up online to see where the package is. They said it was forward to the new address which is from Clifton Park to Malta on Oct 10th. After two weeks of no updates I went to the post office to ask if maybe it is laying there. "Nooo" they said. "Wait. It will come." Today I got a message saying "Oh it has been returned to sender in Taiwan"!!! Why??? We handed in a forward address. Why it says online it has been forward wasn't it delivered? Why didn't they update the package as couldn't be delivered?? Only said forward on Oct 10th and now have send back to Taiwan today!!! I called to say why isn't it forward. And they said "Oh we can't do anything for you. You have to go in and talk to the post office in Taiwan"!

I shipped two packages both weighing at 50 lbs. One made it and one did not. I've tried to track the other package and calling USPS for help but that did not work. They gave me Consumers Affairs' numbers to contact in my area Nashville, number just rings with no answer. New Jersery number is disconnected. Atlanta office answers but puts you in a voice mail loop where you dial zero for help, it puts you back at the same menu. Our government really only has two functions, protect its citizens, the other is the mail. Let's hope our government efforts are being used to protect our country because I can promise you it's not used on the mail!!!

I have a package. Sent it by priority mail tracking # **. It's shipped from zip code 48307 to Orlando FL, 32836 on 10/19/2015. The package arrived Orlando on 10/21/2015 at 8:00 am and at 11:00 am on the same day the package was out for delivery. I tracked the package online many times since 10/21/2015. It says arrived at USPS Facility in Orlando and the package still at this facility since 10/21/2015. Today is 10/26/2015 at 11:25 pm. And I still waiting for update for this package. I complained to post office at my area but they did nothing for me. I did not expect this bad service from USPS. It's unusual. I see the employee at USPS are Careless like that.

I can't even describe the sheer amount of annoyance that the USPS delivers with its horrible phone system and customer support. It's 7:00 CST and they close at 8:30 EST. Their system says customer service isn't available. Gee -- Thanks! You guys don't close for another 30 minutes but your phone system is already checking you guys out! Awesome! I'm trying to call to have a package that was sent to the wrong address either routed to the correct one or to just go and pick it up at the USPS center it resides. Either one works for me because I messed up the shipping. However, USPS doesn't even give me this chance. The email system states a 3 day turnaround for a response. I'm fed up with USPS. This is the 6th thing they've done in the past 6 months. I'm done with them. FedEx or UPS all the way.

On several occasions, I have mailed a large envelope from Suffolk to Norfolk and it has taken too much time to be delivered or been delivered to the wrong address in Norfolk. I emailed the USPS but have not received any acceptable response or explanation. On one recent occasion I mailed the large envelope on 10/8/15 and it was not delivered until 10/17/15. In my opinion, this type of service is unacceptable. Postal rates continue to increase and it seems the quality of service is going down.

2 months in a row I haven't received my mail on time once being not at all.

Well I order a package, got email says it was placed in my mail box. So I went there and there was no package there or anywhere I could get. Well called them and they found one after 6 hrs of complaints to them, and now I lost one more package. Was placed in mail box it says but not in my box or in my area. I looked high and low and no luck. Just a few thousand dollar package now is lost once more. Heck I can't even get a simple letter to come to me. Some days I work and I should get a check or a pay slip but I don't even get a letter or a slip. Heck I just cut off from life from the post office. I seem to have to use dhl, fedex to door only, or ups only or I will never get my mail.

2 months ago, I ordered water speakers off a consumer app called Mercari which I have used many times before to buy things and I have never had a problem. The seller shipped the speakers using USPS but after weeks, the package never arrived. I submitted the online form for the complaint so they could resolve my issue and the next day, I did receive a call and he said he would help me locate it. The next day he called back saying he had no idea where my package was and he would send my case to someone with higher authority.

I ordered child's pj's from eBay. They were mailed with delivery confirmation, however they were not delivered to my home. I am a retiree home all the time. PO insists they were delivered to me. I guess they jumped out of mail box and ran away! Postal supervisor was very condescending and I was ready to be polygraphed to show I was telling the truth. He suggested I could file a theft complaint against the mail carrier, but he doubted he would steal pajamas. After stating there was nothing else he could do, he hung up. No "I'm sorry or goodbye".

USPS' website says ** was delivered to my mailbox. I never got it and I paid eBay $17 for it. It will not accept a claim even if it was the one that lost it.

Two packages in three days have been found to be either misdirected to another address or wasted time being routed wrong and laying around a post office or riding around in a delivery vehicle. First package was sent to me but according to tracking, was in another state delivered to another address. Package arrived the next day. Tracking was a total farce. Explanation was incorrect scanning.

I tried to call to customer service to get a quote on particular country. I could speak with someone from customer service as robot says this option is not available, and didn't let me continue, just kept repeating same recorded words... very disappointed. Robot knows nothing. Customer service level below zero. I would not recommend anyone else to use USPS customer service as it's time wasting.

They won't deliver my mail, or forward it. They just keep sending it back. It's been two months now. I've called my local post office, and consumer affairs (very rude and non-responsive representative at Consumer Affairs, btw) and they were not able to resolve the issue for me, mostly because they won't listen to me when I try to tell them what's going on. They just interrupt me and assume they already know, and then they give me an answer that does not resolve my issue, because they didn't bother to listen to the issue! Very ridiculous. It's been two months of missing mail. I have credit cards and bills that they won't deliver. If this affects my credit in any way, I will take action.

Let's let the photos speak for themselves. Not insured = a license to misroute for more than 14 days across the US and back again and take out whatever aggressions you may have at work that day on the "uninsured" package of the week. Enjoy. There really isn't any recourse for mishandling any piece of mail that is uninsured and it seems to be a unspoken and little known fact to the general public. Yet all the mail couriers seem to have enjoyed a game of pileup on my shipment. Nice!

I have to use USPS often for my online sales shipments. Their packages will state 2-day Priority or 3-day, but there is NO guarantee and they are often late. Right now I have a 2-day that has been out for 6 days and is still not in the destination state (3 states over). EBay blames the sellers even when it's an USPS issue. I get a lot of flak from buyers and have had to issue refunds for poor USPS performance. 1st class is even worse. There is no insurance so they really don't care.

Three times this year alone I've had packages misrouted and delayed! 1st package got as far as Green Bay, then was sent over to NORTH DAKOTA and actually went out for delivery THERE before being sent back to Green Bay. 2nd package got as far as Chicago where it sat for 3 days, then sent over to IOWA. This latest is the straw that broke the camel's back! FIRST it took USPS 14 DAYS to move the package a mere 20 miles! NOW package is being bounced repeatedly between Sturgeon Bay and Medford - 177 miles EACH WAY (531 total extra miles so far)! And THEN there's the shipments of rare historical photos stamped all over "DO NOT FOLD OR BEND," that would get folded and crammed into the mailbox! I'm so pissed right now that I'm ready to go to the postmaster general's cushy office, bounce his ** out, and take over!

I live in Upstate NY and since August the first class mail has gone from normal to a crawl. First class packages that would normally arrive in 2-3 days are taking a week or longer. Local mail that took one day now take 3-4 days! This is unacceptable and another pointless cost cutting measure by USPS that won't save them dime one. Try raising the price of a stamp doh and yes I think we can all handle a 10c increase or even 15c rather than have the Donkey Express.

I ordered a textbook for one of my classes and it still has not come in the mail yet. In fact, they have lost my package. I spent $45 on that textbook and cannot get a refund because there is no insurance policy on it and it has been past 30 days (so much for being patient). I contacted the usps and they pretty much said they couldn't do anything about it and that I would have to contact my seller for a refund. My seller can't do anything about it and just keeps telling me that he already sent it. So I pretty much just spent my money on NOTHING, which is very disappointing and frustrating. This is not the first problem I have had with this company. I would just like my money back.

Greetings. I live in Angola, Africa. I order stuff online since it's difficult to find most of what I like here. Unfortunately, everything sent through USPS haven't been delivered yet and some of it is close to two months except for the ones that are over sixty days late. I thought being an American company that it would be more serious and well organized. I get products from China in less time than it took with USPS. I feel bad since I had to ask for refund (PayPal refunds up to 60) and feel sad to leave sellers with bad reviews but what about me? It took me 7 products shipped through USPS for me to realize the problem is them not the seller. It's sad they don't take things seriously. Now I refuse to buy from sellers who only ship trough USPS. No update on statuses for over 54 days!!! Very bad service. I'm really disappointed.

I mailed a package containing a birthday gift from Cincinnati to Phoenix, on October 5th. When deciding whether to send first class or priority, I was told first class would arrive on October 8 and priority on October 7. Since it didn't need to get there until October 10, I went with first class. Well, it is now October 12th, and the package is still in transit! No tracking for 3 days, and it was in Akron on the 8th! The birthday has come and gone, and my gift is still out there somewhere. Really? Today is a holiday, so no delivery. It will be over 9 days to have a small package sent?? Never again! Fedex next time. I am so frustrated!!

Noticing a severe drop in the service of both UPS and FEDEX since the creation of Smartpost and Surepost. Why would 2 top shippers partner with the lowly United Nations Postal Service? That would be like IN AND OUT BURGER using MCDONALDS. Obviously, a financial scam by the government since they cannot improve their service and increase profits on their own. Raise rates for UPS and FEDEX unless they utilize the UNPS. Sad thing is, neither UPS or FEDEX seem to care that the PONY EXPRESS is destroying their reputations! Customers should have the option of choosing shipper, and I definitely would never utilize anything owned and operated by the government - which means that UNPS should stick to letters -- that is until email renders the USPS completely obsolete and shuts the scammers down!

I've had 7 deliveries in the past 6 months where the items were smashed and broken. I had a thick glass mug that had paper inside of it, then wrapped with 3 sheets of bubble wrap and 3 sheets of thick paper and the box marked "fragile" yet, the mug was beyond broken. It wasn't cracked due to an accidental drop of the box. The corner of the box was caved in and the mug was shattered. This was an obvious intentional act, like someone spiked the box like a football on cement. It's obvious I can only purchase something that'll be delivered BY UPS or FedEx if I want to receive it in one piece. Ignorant morons.

Fishing rod expected delivery on Fri, no rod, called p.o. They explained a glitch, had sent my rod to Princeton and it would be delivered Sat. No rod Monday. Check of tracking showed rod was delivered Sat in Fort branch. Waited for mail, rod arrived. It had been shipped in pvc pipe but the pipe was in 2 pieces. This was 7 ft one piece rod. Inside the pipe were 3 pieces of my rod. Took to p.o. They suggested I contact seller, said it was out of their control. When I asked why my rod was sent to another city and delivered somewhere there, the post master again told me he had no control over package.

I paid for mailbox keys in my subdivision. I was instructed it would be 3 to 5 business days for me to receive them. On the 7th business day I went back to the USPS location, 401 E 1st Street, Sanford, FL 32771 and told the attendant that I still had not received my keys and my mail had to be piling up. She was not concerned, would not contact the guy who was changing out the locks, wouldn't even apologize that I had not received them yet. Just said she has nothing to do with it. If she had nothing to do with it why was I charged 25 dollars for mailbox keys by the USPS. I would like to speak to the postmaster regarding his employees and the attitude and the disrespect that I received in their facility.

Have you ever tried USPS Customer Service hotline? The commands from the Hotmail will lead you to an endless cycle of entering tracking number. Local post office would not answer a phone call for whole days.

On October 5, 2015 at about 10:00 I overnight event express mail two packages to Brooklyn NY tracking #** and the other tracking # ** that was supposed to be delivered by 12:00 pm. These packages was not deliver. When I call, I was told by a USPS rep that a attempt was made about 11:55 and no authorized signature was available. When I was mailing this packages I was asked by Postal service representatives if I need a signature and I told no and to make a note of it. But still this delivery person claims that deliver these packages, and no one was there to sign.

A package was shipped to me from Florida on 25 Sept and was supposed to be delivered by 2 October. When it didn't arrive as expected I tried tracking it but the tracking only showed it had left original post office. On 5 October there was a message that it had been received in New Jersey and delivery would be delayed due to weather on east coast. I would understand that excuse except for the fact that the package was supposed to be in Denver, Colorado two days before it started raining on the east coast! This is typical of the lack of organization and poor management at USPS. It's no wonder that they lose half a billion $ every year. Their service is abysmal.

I've had a few packages stolen that were left at my door. My mail comes from the Westland Michigan Post Office. It's a good thing my credit card company believed me. So my money was refunded. You should tell your workers to knock on the door. For them not to knock is just a sign of laziness or stupidity. I work from home and I also track my packages. So I know when I'm expecting something. They need to talk to these idiots. I understand that this isn't a job for smart people. They just read the numbers. They don't even look at the names. I get mail for people who haven't lived here in over eight years. Hopefully I get a new carrier before winter. I do most of my Christmas shopping online. Westland Michigan needs to retrain all the monkeys they got working there.

Don't bother to ship priority. It's a joke. Save your money and ship standard. This service is hardly any faster and their idea of tracking is a joke... It's tracked when once accepted at the post office and then NOTHING for days. I don't consider that even marginal service. If I could give this company zero stars, I would have!

I cannot express my dissatisfaction. This is the second time I have used the United States Postal Service and it's taken over 40 days to deliver a package. This time they have no idea where my package is at. They are not helpful. They tell me to sit and wait and hope for the best. Seriously that's how you run a business. I have absolutely no intention of ever using the USPS again. I think it bothers me the most is the fact that they have one job, deliver packages. If you can't do that job then you're no longer the business you claim to be. So maybe it is best to post office is no longer in use. That saddens me. From now on I will use UPS or FedEx.

Sent out a package (ordered label online) priority mail overnight service. Package was delivered 23 hours late. Carrier marked it "on time". I have camera surveillance to back up my claim. A friend who used to work for the post office confirmed that this is standard practice to mark on time even if it isn't. Have been given the runaround by USPS.com, 2 local post offices, and the one in College Park, GA where the carrier failed to deliver on time. Waste of money!!! Money back guarantee is a scam.

I have members that are military members. I am limited by the shipping that is allowed to military bases. I pay for the 2 day delivery with tracking. No less than 5 times packages have been lost in transit by the USPS within the US. It is useless to call their customer care people as they do absolutely nothing to determine why a package is stationary for days at a shipping HUB. They charge you excessive amounts to ship the package and when they do not deliver they make no effort to reimburse you for their failure to deliver on time. If you talk to the postmaster they will openly admit that they do not guarantee delivery. You are on your own if you choose the Postal Service.

We have bad service with the carrier in Hillsboro Missouri. My husband has had to file for a new license 3 times because it never came in the mail. We have been to the post office to talk to them about it twice and still nothing. Now we aren't even receiving mail at all. We haven't received mail in a week.

I've shipped over 500 packages all over the globe this year. Most of them were with USPS. I did have a few issues with some deliveries. Two shipments were lost and I could not do anything about it because the PO never scanned the packages. I sent a package to Italy that took about 2 months to deliver. It went from SC to Miami then to England. It sat in England for a while and then returned to Miami. Once it left Miami it went to NY. From NY it said it was heading back to SC. I called customer support and they said they had no info and to wait until I got the package to see what all the labels and stickers said. I never got it. After a week or so the person in Italy said they got the package.

I ordered a math textbook online on August 30, 2015 (so over 1 month ago) and I still haven't received the package. I have been very, very, very, EXTREMELY patient, going for the fact that I need this textbook for a math college class (I have to have the code inside the math book in order to do my homework and online quizzes). At first I thought that I was getting ripped off by the seller, but then I tracked my package down and found out that USPS had my package "in transit" ever since August 31. I don't know if they lost it or whatever, but I just want my book. I can't file a claim for whatever the reason, nor can I get a refund because it has been past 30 days. I am trying to be fair and understanding, but It has been wayyy too long. I want my money back... or at least the book.

Ordered a bike tail light that arrived with the bubble envelope looking like it went through a wood chipper. By some miracle the bike light was intact. I don't know how it possibly survived, but it did. The second package (ordered on 9/22/2015 which has yet to arrive, today is 10/3/2015) was sent 10 days ago from Lehigh Valley, PA (near Philly) addressed to me in Pittsburgh, PA. From one end of the state to the other, due west, A to B, very simple, BAM! Job done! Not so... For some enigmatic reason the package went on a little safari from Lehigh Valley, PA to Syracuse, NY, due north to another state. It was received in Syracuse, NY and then re-sent in this direction (all in the same day, kudos on that effort) whereupon that leg of the safari it disappeared for 7 days.

WORST CUSTOMER SERVICE ever. Main office first argues with me on where to take my bulk mailer. I work for a local printer and we take our mailers down to the main branch on occasion. NOT ONE OF THE CLERKS knows where I should take my mailer. They first send my 20 miles down the road to another post office location and they direct me BACK to the main branch. What a waste of my time. Then, we I get back to the main branch they send me to the WRONG part of the mailing department. I tried to get more help downstairs but everyone looks at me like I'm the one stupid. NOT.

I went to the post office on Sept 22, 2015, and had sent a package. It cost $59.18 to send from Arkansas to Idaho. My package reached Maryland facility on the 28th, god knows why it was sent to the east when Idaho is west. My arrival date was Sept 29, 2015, next thing I know it is sitting at the facility in Greensboro, NC on Sept. 30, 2015, and now it is in "Transit-Delayed" mode. I want to know why the hell are they sending my package all over the states in the East and not just sending them directly, and if my package will ever arrive to me?!

I had an envelope sent from Alabama 8 days ago to me here in Houston TX. It said on the receipt, expected delivery was last Saturday... 5 days ago. This envelope contained my car title and other important documents but there is no tracking number so they basically told me I was **** outta luck and act like they could care less. I will never use the post office for any mail delivery again.

First the expected delivery date was wrong... It took an extra 4 days to get where it was going, then was returned to sender and it is now 3 weeks later and still hasn't been returned. The package was only going 3 hrs driving distance and it took over a week to get there and over 3 back!!! Then on top of it, it was untrackable for over a week and I had no idea where the package was. No one was helpful and I AM NEVER SHIPPING ANYTHING THROUGH USPS EVER AGAIN!! There is no reason why it should take this long to deliver a manila envelope. From now on I am only going to go through UPS because USPS SUCKS!!

Had a package shipped to England for a friend AS A GIFT, it cost $63.60 to ship $30 worth of dresses. The USPS employee filled out the int. shipping form for me. She filled it out incorrectly & my friend was charged an additional $30 to pick up the package. Called to get a refund and supervisor Debbie ** actually laughed at me and was so rude and condescending! She told me she wouldn't help me, there was no one else to talk to and hung up. USPS filled it out incorrectly yet I'M BEING CHARGED MORE MONEY! All I am asking for is a refund of the additional charge because of the USPS employees incompetence! Absolutely ridiculous.

I received my package on my doorstep a day after writing this thankfully!

I don't know what the deal is with USPS priority mail, but here in the last two weeks I have had two package sent by priority mail 3 day service, only to have the stuff take 7 to 10 days to arrive in the mail. I have also noticed based on tracking that the packages are being sent to different sort facilities and sitting in these sort facilities for days before departing. I would recommend to anyone if you can avoid priority mail shipping. The USPS does not deliver on it.

I kept getting "delivered" messages and go to my mailbox/apartment complex and it's not there. This happened to TWO packages of mine last week, and other times in the past year since I moved to my new address. Ironically, two packages were to be delivered on the same day: one was received and one was not. I had the correct addresses each time. USPS needs to issue refunds for their mistakes, not the companies I'm ordering from. I've never had this issue with any other carrier and I'm writing letters to each company I order from online and beg them to consider other mailing options!

Since last year, the package delivery guy has been losing my packages or not delivering them. I have complained to the post office and nothing has been done. The delivery guy would not even leave a notice yet when I check online it says notice left. He's always running late, driving crazy on the road, he's too busy to write a notice. I once followed him and asked him where my package was and he said he did not have it even though he left an online notice saying notice left. I have cameras on my house and sometimes I am home and see him. He is very incompetent and should be fired.

I ordered goods from a company outside the US. The goods were processed 6/8/15. On 6/14/15 it was inbound out of customs. It cleared customs on 6/14/15 which was the summary of this item. I haven't got any additional information.

Calumet City Post Office, every time I have gone in there, I have to say the lines are very long but some of the window clerk are friendly but the management and carriers that deliver my mail sucks. I don't receive my mail, the letter carrier put my mail in someone mail slot and their mail in my mail slot. Therefore, I don't get my mail all the time. Is there anyone out there can tell me what step should I take to ensure that I will receive my mail in a timely manner?

Well I wanted to start out by saying that your service is very bad. I ordered a $236 dollar worth package and I never got it until I actually went to the postal office and asked them about it. They called the carrier and told her that my package wasn't there. Mind you I haven't checked the mailbox because a order that big shouldn't be in my mailbox but early I checked the mailbox there was nothing there… They said a kid signed the package - like WTF. No the kid did not sign the package cause if he or she did it, would take it home and not leave it in my box. And who lets a kid sign a $236 dollar worth package? Stupid people that's who.

Well, the USPS has done it again. I recently had mail put on hold and when I called to pick it up I was told that they had no mail for me and it wasn't delivered to my address either. I had very important documents sent to me with personal information that can be used to steal my identity and they carelessly handled it. Where did it go? What kind of people are they hiring at the USPS now? They get paid a good wage and have government benefits. I expect them to at least do their jobs properly. Every time I depend on them for important duties with my mail I am disappointed.

This review is on the USPS Grand Ave. Branch in Astoria, NY located at 45 St. & 30 Ave. I needed to mail a package, but the employees there started to complain about the heaviness of the box and the box isn't appropriated covered to standard enough. They even told me to go to their second closest location in the neighborhood which is even further away from where I live at just because Grand Ave. is subjected to more equipment issues than the Broadway area.

If I buy something online and see that it is sent by USPS, there's a 95% chance that it will show up destroyed and worthless. Horrible, horrible service. No wonder they lose money.

The apartment complex that I live in has not been receiving mail from the postal office for almost 4 days now. I've called continuously - no one has given me any explanation. I'm waiting on a package and my passport and I don't know what's going on with my mail.

For the past year and a half, almost all of my packages have been delivered late. As in, 2-day priority take almost a month to reach me from any location in the U.S. This is frustrating enough. I have had several packages delivered to me damaged -- one of them a gift and sent internationally. It was a phone case, which was CLEARLY leaking fluid and visibly cracked. Yet, it was still delivered and not returned to the original sender. The fact that this has been going on so long is infuriating. Yes, I'm aware the USPS is going bankrupt, but there is a reason for it. They cannot provide for the services they render, as their competitors can, and when they do it's always messed up, ruined, or delayed. If I could give a lower score, I would. USPS is nothing more than a disappointment riding on the coattails of those who can actually do their job.

Holy Mother of God, I have been in customer service for 5 years now and NEVER have I experienced such terrible and poor customer service. I had ordered a package via Amazon, which showed to be processed in San Francisco on September 13th, and had an expected delivery date of the 19th of September. The last scan was on the 13th, we now have it the 23rd of September, no status updates, no package, no nothing!

I think the USPS office on Avenue J has to be really investigated. They update tracking numbers without delivering packages. Just yesterday, the delivery guy handed me a package (one only). Only for the status of 2 packages I was to receive become updated as delivered on front porch.

I have always received items from the post office and have never had a issue until I moved here. The problem started immediately. I would have people call and say, "hey did you receive what I sent in the mail?" I most times would think, did they even mail it? It wasn't until it continued to happen... is when I noticed. I complained. The front clerk did all she could. This year my packages started growing legs after they left the post office. So yes I'm angry. One package was in a neighbor's box for two weeks... the post office didn't know anything! (Lucky he returned it to me.) The next package was put into another building's mailbox. Mind you the numbers are nowhere similar. So that's almost $20 gone!

I own a business and shipped a package via USPS to a customer 9 days ago. It was to be delivered no later than Saturday, Sept. 19th. Today, Tuesday, September 22, 2015, and the package has still not been delivered. I drove to the post office I shipped it from and spoke to their "Customer Service" person and was told that it was still in Jersey City, NJ. Really? I could see that on my computer when I entered the tracking number idiot! I was told I could take no action for 30 days. Again - really? Well, I am not waiting 30 days and am blasting them on social media TODAY! I will never do business with the USPS again. They are a joke of a government run agency. I will only do business with UPS and FedEx from this point forward. This is a gift from one of my customers to her mother for her birthday. So this situation has not only impacted my business but it has now impacted two other people.

I'm shipping out package for my medication due to her stroke/blood pressure and etc. I went to post office on Monday 9/14/15 and have ship out priority shipping in 3 days!!! It supposedly to get there 9/17/15 to destination Hawaii and even on ticket and post office worker told me as well. Thinking my mom should get medication on time and I even told mom as well. So here the package have scan from Houston going to Sacramento don't know why and what for which never go that route. I'm thinking maybe it new route so I wait and told mom hopefully it should be there Friday and still in Sacramento 4 days with my mom medication. I was so furious and extremely angry I have call consumer affairs, headquarter and etc - all I get running around, nowhere with this package. All I get are "let me get your number and investigate," "call you back."

The envelopes for priority mail for small packages claim to have tracking and insurance but do not have the benefits they claim. After making countless calls and making 3 trips to the post office trying to track a missing package and wasting all Friday morning I was told that she would put in a new case and escalate to customer service because priority mail defaults to first class. The USPS advertising both on media and printed on their priority mail supplies that it includes insurance and tracking is false.

It's no wonder the USPS is in trouble... The whole system needs to be dismantled, so it can be replaced with something that actually works. Whenever I order something online, and see that the method of shipment is the USPS, I know that I am in for a frustrating experience. Usually the tracking information is worthless... I'll get a notification when the item ships, then the tracking information is not updated until it's been delivered. How is that tracking? I know it shipped, because the vendor told me. I know it's been delivered, because it's in my hand! REALLY!

I order some of my maintenance medications through Caremark Pharmacy. My last order was in 9/12 and shipped on 9/13. Tracking information shows it was received at my local post office on 9/16. Today is the 19th and still haven't received my medications, showing in "pre-shipment" mode. It shouldn't take three or more days to be delivered less than a mile. They've delivered my mail to the wrong address recently, but luckily the person whose address they delivered it to took it back to the post office. I had to go there to inquire as to where it was. That was it the first time and it's really getting old. They should be able to do better than that.

I'm waiting for a package to be delivered. It is coming to CA from MA. It was sent on 9/10 and today is 9/19. The last update on tracking was on 9/11. For 8 days, nothing! I asked for assistance at my local post office and was given the shoulder shrug and told "I don't know." Really? I was then told it has to be 30 days before it's considered lost. Shipping was $40 on this package. My regular mailman has always been very helpful and goes out of his way to leave packages in a safe spot. My issue is with those responsible for getting the package to him for delivery. The general attitude is poor, and there is no customer service support. This is no different than anything else. When I am charged $40 for shipping, I expect to receive my package, period!

I was charged for the package intercept service and didn't receive it. After speaking to the people from the 1800 number and the local supervisor I went to the Consumeraffairs. I was told that the service is not guaranteed and felt like the package intercept service is a scam to charge you for a service and not give what you paid for. I will be using Fedex or Ups for now on.

USPS lost my package. I've been tracking my package for almost 2 weeks now... it says it was delivered in mailbox September 8 2015 yet still to receive it. I saw the mail courier on Monday and asked her if she seen my package and she says "no never was in the batch". I then call the post office to start an investigation. They concluded the package didn't have my unit number on it so they had no idea where it would be. I then get a hold of the seller and she sends me receipts of all shipping labels and guess who was lying... USPS.

My mail from Austin to Rosebud from 27th of August has not arrived. Tracking says it's still on transit. I have called both my local usps and usps customer service. All they say is that they don't know where my mail is stocked. I have opened a case, I have tried to reach out to them on twitter but to no avail. I am angry and disappointed at the whole system at which usps work. To even think that d document is highly important and usps dont even care is more shocking to me. I leave them in the hands of God.

I was trying to intercept my international shipment. A package is still in USA, it has not left USA yet, but they said they cannot intercept the shipment just because it is international. I lost 400$ only because of interception policy of USPS.

Never before have I experienced such complete incompetence with USPS in shipping a package. My customer ordered an item on 8/14 to wear for a wedding on 9/11. I shipped it to her 2-day Priority. It has been traveling around the country since then, and still has not been delivered. Her address, by the way, is verifiable. She has a forwarding address on file because she lives in 2 different places winter and summer. So they just keep bouncing this package around from state to state.

Bought a 700$ item, store uses USPS for shipping. Ok no big deal. All of a sudden it's lost and usps won't take any responsibility for it. It's been over 2 months and the conclusion is "it's not their fault if they lose it".

Was told there is no guarantee and it would be delivered that afternoon. I checked my tracking number as of today still not delivered. Why pay for the extra 2-day priority when there's no guarantee? Never again will use USPS. Sticking with FedEx or UPS. This government can not even run the mail correctly.

I will make this very short and simple. I had too many bad experiences with USPS that I could not possibly write all of them. There have been many times where I was expecting my package but it never came. Sometimes it will arrive days later or not at all! I also have sent items out for 2 day delivery and the recipient NEVER GOT IT or received it a week or two later. Speaking to customer service always leaves a bad taste in my mouth afterwards. They will always defend and make some lame ** excuse why I do not have my package. I honestly do not care if this is ran by the government, it is STILL A BUSINESS! SIMPLE, I pay you for a service, I expect the service to be delivered as PROMISED! I am a patient and very understanding man but honestly, they could be very unprofessional!!!

Absolutely terrible service. I had a package coming in 2 days ago. Instead of the mailman coming to my door and knocking to see if I was home to get a signature, his lazy ** just left a note saying to pick it up at the post office. So I had to wait another day to go and pick it up. Yesterday, I had a package overnighted to me to get delivered today. I was tracking it all night last night, it took 8 hours for it to even show up on their site. Well today came, my package didn't. Was guaranteed to be here before 3 pm. So I go to check the mail and I find out that no mailman came today! Not only that, but my package never even left the shipper's city. When trying to call customer service, they won't transfer your call to a human unless you have a good enough reason. And a problem with a tracking number/package apparently isn't a good enough reason.

USPS tracking website is useless information. It is not updated with current information. I've had packages arrive with the sites last status as "picked up" from origin and never changed until the next day as "delivered". I cringe every time a package is shipped USPS to the point of choosing another delivery method even if it costs more. It has come to the point of being flat out ridiculous on late deliveries, lost or misdirected packages. I guess I just can't understand how private delivery companies can get it right and USPS fails miserably.

The USPS doesn't deliver to our house because we have a dog. It doesn't matter that the dog is locked in the house because she barks when someone enters the yard. This scares the carrier who then refuses to deliver our packages because she is afraid of the dog. We have complained many times to the indifferent management in Redmond but they say there is nothing they can do since the union rules do say that she does not have to deliver to a house if she is afraid of the dog. They also prevent transferring the carries to a different route to solve the problem.

Beware of mailing heavy items through USPS, especially if it's close or over 30 lbs. I sent 3 packages, in which 2 packages were lost. They stated that the label came off, which means they still have the item in their possessions, as they were able to send me back the label I had attached. My packages were full of books that had sentimental values to me, AND had my last name were scribbled on most of them. Unfortunately I don't know if they really cared to looked for them, but never again would I send packages, and pay close to $50 each of media mail and lose the items. Also noted that the 3rd box that arrived was squished to the point that it was 1/2 the size that I remembered mailing it. I would NEVER again trust USPS with my packages.

I just received a priority box that was empty and looked like it had been involved in an aviation disaster. Who in their right mind would deliver a box that was not only destroyed but empty of any contents? There is a hole big enough to shove a bowling ball through. That's not the worst of it, I tried for two hours to contact a human to file a complaint but the whole system leads in a big circle back to where you started, so I tried their website and that keeps disconnecting or says it's down. Just your typical government run ** factory. I would have better luck contacting an extraterrestrial than an actual human at the post office. Oh the good news is rates are going up again to pay for the millions of people who collect retirement checks from a system that works like a third world donkey delivery system.

My package had been delivered to a wrong address in CA so I tried to call USPS Consumers Affairs but the problem was nobody answered the phone. I left 4-5 voice mail I never received calling back during a few days. I called them again then someone finally picked the phone up and she asked me detail of the package so I answered all the question what she asked. However, the real problem just began at that time because she was absolutely old, lazy lady that she tried to reach USPS in CA only ONCE per day in spite of I told her the package was a high valuable one. She always just told me like "I have not received any messages from them" during two weeks and she always said "I will call you back tomorrow". However, she never called me back even once before I called her first. I politely request her to reach them more than once per day but she never called me back even once before I called her first.

I moved to Illinois in March 2015. I started noticing that people were sending me things from back east to my new address and I would never receive them. I went to the post office on 2 different occasions when I knew for sure that something should have been delivered but never showed up. The post office official told me that without a tracking number, there is nothing they could do. I've been waiting for legal documents and checks which have never shown up. Items that I have purchased online have also disappeared when sent via USPS.

I want to preface this by saying I understand my mailbox won't fit a majority of packages. That said, the continued total lack of effort by my mail carrier to even attempt to let me know I have one when I'm actually home is ridiculous. I was home, heard the carrier outside of my door and thought nothing of it, as my package wasn't supposed to be delivered until Thursday, two days from now. No knock, no verbal communication, just a note telling me to pick my package up at the post office. This has happened countless times at my current apartment.

I am disappointed with USPS. They charged me $40 for a replacement key for my cluster box. I have never been ripped off like that in my life, $40 for a key. Took food off my take at home. Thanks for taking good care of a customer the post office in Greenwood in 46142.

I had wrote an earlier review that I was disappointed, as the package online said delivered, but it was not delivered. The courier guy was very nice, he figured out what was the issue and delivered the missing packages to me. People like these are good employees.

On September 1, 2015, my neighbor called to let me know she would be delivering 5 pieces of my mail that were left in her mailbox. She also stated that she had more to deliver to other houses. Two of the letters were important and fortunately, she is honest. This is not the first time and mail goes missing quite frequently. It appears to be a problem for all of Nuevo and we have a Facebook page where it's discussed frequently. One person just posted that the postmaster said the mail comes to them presorted and they just deliver it. Honestly, how hard can it be to check before stuffing it into mail boxes.

On August 19, 2015 I mailed some package (returning electronic media in the original package) to Canada. At the local post office I was told to fill out some small form. Paid the mailing fee and was told to track it using the number on the receipt. Within few days the package seemed to reach the receiver. When I called there, their response was that they never received the package. I called USPS and was told that the package (for some unknown reason) was on its back to New Jersey in USA. I waited for a week, but nothing came. I called USPS again and this time was told that the package was in NJ, never reached my address and was rerouted to New York location for shipment to Canada (again!!!!!!)

I had a parcel coming. It wasn't delivered like it should have been. Whenever I've had any questions regarding a sent item, mail or packages I have been encountered with rude and nasty employees! They get paid darn good money and have way more comfy pensions than most of us out here working for far less pay than them! My local post office is so incredibly rude that I NEVER call them or go to their post office to mail packages! They are rude!!! There is no reason to treat a customer like dirt unless customer was rude first!

I filled out a change of address request on the 21st of August to be proactive for my future move. It has you pick a date for when you want it to go into effect. And it clearly states on my confirmation that it is not to go into effect until September 16th. USPS has ignored this, and they are currently sending my important packages and my mail too early to a place I have not moved yet. Why let me decide when it goes into effect if you are just going to ignore it? I am so upset. I am actually currently trying to get it resolved. I have been on hold for over an hour. I have a feeling that I am going to be on hold until 5 pm when they close and will force me to call back for a third day.

Poor management in shipping criteria. This has been going on all year with about 10 percent of my packages shipped to me throughout the United States. Please note I live just east of Gary, Indiana near Chicago. This should of been in my hands by the 27th of this month.

Well after reading others' complaints, I believe I will just never get my mail change straightened out. I moved, filled out cards correctly, only to have them change my address to my soon to be ex-husband's address, which I didn't even know. He called me?? Saw the yellow forward with my name, etc. and wasn't impressed so I called them, was told, "Yes, you both filled out the your cards right." They have no idea how that happened...

I reside at a 10 room apartment house where the rooms are rented out to various individuals. Unfortunately we don't have mailboxes. There's a wooden rack inside the main entrance where the postal carrier puts everyone's mail in a wooden slot. I recently became aware that our apartment manager has been going through everyone's mail so he can get their names to do warrant checks. See if they have any outstanding warrants. I reported this to my local post office only to be referred to local police. Local police at first refused to file a report. They said it was legal for this individual to go through everyone's mail as long as he wasn't stealing or opening it.

I am requesting an investigation in poor mail services at Roanoke Rapids, NC USPS. I have been expecting my employee's paychecks which was mailed on 8/19/15 from Jackson, NC. As of this date, I have not received them. Mispitching of mail in my box.

Lost my package and couldn't track it with a tracking number!? Left packages on my door when I requested to sign. USPS is ran and employed by a bunch of dimwits!!

I never write reviews but the experience was so bad that I have to say something. I've used the U.S. Postal Service twice this year. The experience was so awful that I can't even put it to words. Part of the first package was missing. Although the box was ripped apart and even stamped, "received in damaged condition," I had to make three separate appeals after they denied my claim each time. After writing letters, being on hold, and getting the run around from March until July, I finally received a check in the mail. It was the most frustrating experience of my life. I spent hours on hold. It was impossible to get through to anyone. There is absolutely no accountability. If you think that's bad, I wish I could say how I really feel.

I send a package on 8/13/2015 to **. And my post office & I have been tracking it & it still has not been deliver. It just keeps arriving & depart from all these different post office & I found out it does have the KY Address intact. So why has it not been delivered yet? I'm so mad about this.

A lot of USPS customers are reporting their items are not being delivered. This is especially true in memorabilia and collectibles. There may be theft rings in the post office that steal these items. The USPS should investigate. Their employees and customer service staff are terrible these days. They hire the dregs of society and are all about cheap labor. The USPS needs to pay workers more and offer more benefits. Then, maybe they'll attract better workers.

A package that was to be forwarded to my new address which was just across town. I called my local post office 8 times with no help. I called customer service started a claim and inquiry. I was assured it was being forwarded. The dummy's sent back to the shipper!

I sent documents on 8/6/15 through ''priority mail express international'' (USPS). They said that the documents will be sent within 3 to 5 working days for sure and I even have a receipt saying ''3 to 5'' working days. My package is not yet delivered till now which gave result to a huge loss.

In November 2014 my mail carrier lost one package. Three weeks later, the mail station or carrier lost another package. After numerous calls and complaints for 2 months, the carrier said he would refuse to deliver my mail and that I would have to pick it up in person. I spoke to the station manager, Mr. ** as I am unable to pick up my mail in person. We agreed my mail would henceforth be delivered to the store below me. All was well until yesterday when my tracking number on a package said the package was delivered at 1:45 pm. I checked with the store and was told the carrier did not enter the store or deliver the package. I am tired of this carrier losing my packages.

I sent my set of golf club from Kauai Hawaii to Arizona on 23rd of May. It's been almost 3 months and the set has not arrived. In fact I called several times both post offices in Hawaii and in Arizona. They basically said that the package was only scanned once which was when it's received by the post office and then the package just disappeared. So, at the end I lost the whole set of golf club and USPS doesn't even bother to track it or find out why the package went missing and never even on the way to mainland at all. I usually use FedEx or UPS services but too bad that there was only USPS service in Kauai HI to send back my golf set. Now I've learnt my lesson not to use USPS to deliver anything in the future. They are simply so irresponsible and I lost my $1500 golf set.

That's a sincere question because I NEVER received an answer as to what happened to my first package (more on the second package later). It was shipped via Registered Mail from Hong Kong to my father in his nursing home. The tracking information went only so far as to state "OUT FOR DELIVERY" and then "DELIVERY STATUS NOT UPDATED." Again, this was a REGISTERED package. I contacted USPS at least four separate times, trying to get an update on what happened to the package. The level of incompetence was astonishing, and they NEVER responded to me with status via email as I requested. They just closed the case. I have reported them to the Inspector General and the Attorney General.

Ordered clothing for my son to wear to a wedding. Chose the UPS option not knowing UPS was going to turn the package over to USPS locally. Never would have ordered had I know that. This is not the first time a package takes two days to get half way across the country then comes to a screaming stop at the local post office. My package left North Carolina on the 8th of August. Arrived and was scanned in Farmingdale NY on the 10th of August. Today is the 14th of August. Mail has already been delivered for the day and no package. Farmingdale is 15 miles from my home and it has now taken over 4 days to go the last 15 miles.

My daughter's Mother's Day package was opened and contents removed. Have requested items be searched for in Atlanta. Have filed a complaint. Still nothing… How many reports before something is done.

I had sent out a return shipment valued at approximately $2200. I paid $140 in shipping with a maximum insured amount that only covered about half the value of the package. The package was lost in transit, recovered, and returned to me. Except the products in the package were not what I had sent out. I opened an insurance claim knowing full well that my products were not classified as restricted, prohibited, or nonmailable.

I've always had the best experiences at my post office and their services. I always get my packages and cards in on time and I have never had a damaged package. It is unfortunate that there are so many people complaining about the company on here. Maybe their USPS workers aren't as reliable as mine. They should really change some things so everyone can have a positive experience with the company.

Today I received convenience checks in an unsealed envelope. So I called the Wells Fargo number on the checks and complained and then went through the standard precautionary measures of closing that account. After realizing that I had called the number from the checks I felt the need to go to my bank and verify that this was their product as I had just given out sensitive information. The assistant manager assured me it was their product and pointed out that it was originally a sealed envelope and that the pull tab was missing on the pocket envelope.

I have been shipping items for the last 3 months. Mostly vintage glass. I've shipped over 100 boxes using Priority Mail. When one item arrived broken, I went to the post office to file a claim and was told "you can't do it there." They don't have the forms. For some reason, I couldn't file online. So I had to call and have them mail me a form. This took 2 weeks. After that I had no more problems. Had a few more claims that I was able to file online. Well this past week, I had a total of 5 packages that arrived with the items broken. The first 2 I filed with no problem. The last 3 are another story.

According to USPS tracking, an item I purchased was sent from Kentucky to Honolulu, then sent to California and departed there on 08/02/15 with no destination noted. The expected delivery date noted is 08/03/15. USPS customer service insists the item never reached Honolulu and will be delivered in 3 to 4 weeks. It's 08/10/15 and nothing.

On 8/4/15 our location in Nephi Utah 84648 sent - as they do monthly - a Priority Mail package paying $5.75. The clerk at the Nephi station typed in the wrong zip code - 84092 rather than what is on the package 84117. Our package went to 84092 then was routed to 80217 then on 8/10/15 made its way to 84117. I spoke to our clerk at 84117 who said that it is a 1-3 day delivery. I advised that the sticker shows "Priority Mail - 1 Day" and below "expected delivery day 8/5/15". So due to the disclaimer on their website (not on the package itself) they claim 1-3 days whereas the service they sell in the station is 1 day. I only ask that they be forced to have truth and place on the label 1-3 days or take off the number of days altogether. While speaking with Jennifer at the 1-800 she referred me to her Lead, Robyn who referred me back to Jennifer. Then they hung up on me. Began conversation at 11:53 am, transfer at 12:07 pm and hung up on by 12:13 pm.

I have contacted the local post office repeatedly. I mailed important information to the community college. It only showed up 3 plus weeks. Later after I called the post office, had a card with money stolen and most recently my daughter had a package supposedly delivered and am sure the postal carrier lied as did the postmistress. All rude and many weekend deliveries do not happen. I know this because am sure somebody in the apartment building of 12 units would get mail. Am tired of the baloney and who knows what we haven't gotten. Can't rely on the govt. higher up either.

It's silly how USPS works. If you're not home they take the package back. And they have the most silliest hours. I hate USPS. Wouldn't recommend them to a soul. Why can't they leave the package on my porch? Why is a signature needed? I bought the package... now when I'm not home they take the package back? The USPS is a joke. Very angry.

I really wish I could post pictures. As it so happens my phone will only let me post one. I have received 34 packages in the last two months, and 29 of the packages were badly damaged, including the ones that said fragile on the box. Most of my items were broken but the last item I received was a birthday present for my son and the package was completely destroyed as was the gifts inside. Seeing as this was priority mail, as were a lot of my packages, I believe it should have been handled with much better care! We pay money to pay the USPS employee salary. They need to handle our mail with more care, and it's your job to make sure they are doing so! Very disappointed!!!!

This is not a new issue. I am sick and tired of waiting for a delivery that never happens. This has happened many times from 3 different post offices, all with temp drivers. It's like the temp drivers know nothing is going to be done. Since USPS only makes 1 "attempt" at delivery now I need to go and get my package myself or they will return to sender. I'm not paying them to hold my package and make me pick it up. I'm paying them to deliver the thing. My tracking doesn't even show an attempt was made.

I worked so hard to gather gifts for my little sister who doesn't have much and I sent it through USPS. When it was being shipped I tracked every single move and it was delayed. Instead of arriving three days it arrived in 5 whole damn days! When she told me she received it completely destroyed and taped over with nothing in it, I was outraged and call the post office but they said I can't talk to the person that handled my package. They couldn't help me at all!!! I can't believe these people have the nerve to steal and expect the customer to just take it. They said someone could've taken it on the street and stole it but my family saw the person drop it off. Don't trust them. They don't care about your package or anything you send. They throw it around and make excuses. Because of them and their poor handling, my little sister can't have it. I'm devastated.

My family from Hawaii had sent me a package for my birthday, filled with candies, three birthday cards, and a big bag of poi. My package had been delayed for two days in Columbus, OH. I received it 3 days late and noticed the first layer of tape had been cut and extra flaps were taped onto the box. When I sent my family pictures of the items they'd noticed two birthday cards and the bag of poi was missing. The two cards had $100 total enclosed in them and that bag of poi costs $20 back home. Thank you, USPS for employing thieves. And the worst part is every time I try to file a claim or contact USPS all I receive are error messages and problems with requests being processed. Their phone number keeps disconnecting me.

I moved my law office in downtown Manhattan to a nearby location after 32 years of continuous operation at the same address. I registered for mail forwarding, paid the $1.05 charge by credit card, and received online and mail confirmation of the order effective July 1, 2015. After two weeks, I noticed that mail was not being forwarded, and I picked up my mail at the old location daily. I called USPS to complain. I was informed that mail could not be forwarded since I had only been a "sub-tenant". This was not true but at this point a side issue. My mail stopped arriving at my former office. Clients and vendors informed me that their mail was returned with the notation "Addressee Unknown". The mail carrier confirmed that all of my mail was being returned to the Sender. I tried to stop the forwarding order that was disregarded, but they will not allow me to.

I was in the hospital for a time and my mail delivery stopped because I was unable to pick it up or contact the post office to let them know where I was so delivery stopped. I contacted the post office after getting out of the hospital and they assured me mail delivery would resume. Well here I am over a year later and still getting packages and mail returned to sender. I've spoke with the office 3 times and this last time with the post master and my bank informed me yet again today that my debit card was returned to sender again. I'm afraid to buy anything online for fear of it getting returned or coming up missing. Sad. :(

Thank you Mary **! You took ownership of my business postal issue. You stayed on the phone with me as you contacted other departments through the United States Postal System. Not only did you get the job done, you proved today's USPS employees offer excellent service for the price of a stamp.

My package took a month to be delivered due to "because it could not be delivered as addressed." They said it had been returned to the seller even though when I contacted the seller they said haven't had my parcel returned. The support team were quite useless and didn't really help me what was happening with my package.

There is no such thing as "tracking" or customer service when it comes to USPS. You can keep on entering your tracking number on USPS website or calling or dropping by USPS offices. If you reach a live person, you get the same "don't know, don't care." It has been two weeks for a one week estimated delivery date and I am not holding any hope that I will ever find out what happened to the package.

USPS will leave my package on the road in front of my house or halfway up my drive. The delivery message says they delivered to my garage but they lie. I have had a package stolen when USPS left them on the road. UPS and FedEx have no problem delivering to a protected box at my house with company logos on it for UPS, FedEx and USPS. Some drivers from USPS will deliver, but one of the mail carriers has a fear of dogs and won't go near my house. I have asked Amazon to not use USPS but no joy yet. I get deliveries weekly. I have talked to one of the carriers USPS that will come up my hill and he said he'd talk to his manager for me. No joy!

In Jan 2015 my small dogs barked at my USPS Carrier. In April 2015 after not receiving mail for approximately 2 weeks, and upon word of a family member who had my letter returned as "Undeliverable," I began calling the Post Office. Unable to get through to the local office for over an hour I then began calling the 1-800 USPS Main number. Upon waiting 45 minutes I spoke with a Customer Service Rep who typed out a inquiry/complaint, forwarding it to my local office. The following morning, a letter was hand-delivered to my door telling me move my mail box to the street, or get a PO box, or not receive mail.

Mailed a package July 27 2015. Overcharged by Brian. It was 21 DVDs. Told him 3 times media mail, it's DVDs. Price was 14.85. Asked him 4 times "Is there anything cheaper? Well I've sent DVDs before but not 21." All he kept say was it's 14.85 without looking at me as he repeatedly coughed in my face. As I checked Fri to see where package was (on eBay) I clicked on print shipping label which stated 4.72. OMG ripped me. I feel it was because I wasn't wearing a confederate flag tee shirt. This happened at the post office in Thornton CO 80229 on 88th and Washington. Talked to supervisor but it was my fault for not checking receipt. Really? So I feel if you look like a minority or if you are stay away from Brian!

I have had a P.O. Box at the midway post office for about 10 years. Until the last couple of years I've had no problems with my mail, and the last couple of months my box had been empty. I complained to the post office about the situation and they make it seem as it is my fault. They say stuff like, "maybe you don't have mail." And when told "the problems started when cut back on the postal service," and they just acted like business as usual and replied "there Hasn't been cut backs," even now they've talking about it in the news. I have lost time, sensitive mail, and a check that was supposed have been sent out.

My husband mailed a package to me from New York on a Tuesday. With 2 day priority shipping. Logically, that means it would have been here Thursday, Friday at the latest. It is now Saturday and the mail lady came and went with no package. The tracking site said it should have been here today. Now I have to wait until MONDAY. This is the 3rd time my husband has gotten a refund due to the inconvenience of the USPS not being able to deliver a package on time. No wonder they are going bankrupt. Very upset. He will be shipping via UPS from now on.

You want to know why you are being treated **? It because the US Postal Service stole your items. That is why they are giving you the runaround. The US Postal service used to be honest years ago but nowadays it whatever they can steal from you and they don't care. They will make any excuse they can and what you should do is call the police in the area where you mailed the box and report it as a mail theft within the postal service. I seriously think if enough of us got together and started complaining about the postal service and their stealing, that maybe something would be done about it.

Consistently, when my father mails packages to me from the small town we are from in the south, I receive an empty box, or I do not receive the box at all. Regarding the last box he mailed me the purchased insurance (as he does on all packages he sends me). I submitted a claim against the loss. I have gotten the run around ever since. Initially, I phoned looking for the package. I received 2 different locations regarding where the package was lost. I inquired about filing a claim. I was told they have to mail me a form versus me going online to print one out and mail it in.

Called at 12:49. Complaint in reference to Employee misconduct/Customer service issues. Tracking Number# **. I contacted USPS in reference to a lost package, which even with the tracking number which is assigned to the package, your agents have NO IDEA where it is. What is the purpose of a Tracking Number if you can't TRACK IT? This is horrible customer service. But I contacted your hotline waited 28 mins, even though the estimated wait time is 12-18 mins. 28 mins. So finally got in-touch with a customer service agent, Demetrius who gave me his information properly, advised that they had NO IDEA where the package was, even with the tracking number. That it doesn't arrive by tomorrow to call. That's where I was disturbed, you have no idea where it is but call tomorrow??

When I went to email my package I was sent twice through the line, and instead of assistance I was treated very rudely about minor errors in spelling.

Shipped a small package containing a replacement phone to my daughter in the UK. The postal service sent it to the wrong country - Ireland. It should have delivered in 3-5 business days - Friday was the 5th business day. Called USPS when I saw "Ireland" on the tracking. Was assured it cleared thru Ireland and it was addressed correctly. It never moved from that location. Friday it was still not delivered. Numerous calls to USPS but no workable resolution. I requested they give it to UPS to ship to her but they refused to do that.

USPS 33155, my complaints are numerous and range from "out for delivery" that get delivered two or three days later to "stolen" mail to having to put up with carriers screaming at my wife and I in a very hostile manner while her supervisor stood by and did nothing. My last complain is about a package scanned as delivered that wasn't. When I asked the carrier she claimed she delivered it and my "poodle was outside". I don't have a poodle.. It's a Bichon and she was inside so either the carrier is hallucinating or she got the wrong house.

I think USPS service is terrible. I will try to not use their service. I think they take way too long to get a package to you. I have been watching a package a city away (1hr 1/2) from me, take forever. Sorry but I will request another carrier next time.

Over a week and a half and after 13 phone calls, several filed complaints, ** phone numbers, promises of call backs, and I have still not received my package! I've been hung up on, lied to, disrespected all because I want MY package delivered to me!

It is masked as being the actual postal site with hidden fees. They charge my account with two 39.95 fees and caused NSF charges to my account. The address change was never done. And there is no way to call them and demand the return of my money.

May 1st 2015 - I was in San Diego, Calif. and I mailed a priority mail box to myself in Maryland (I was going on a trip to China and couldn't take items with me that I had acquired on my visit to Calif.). Cost to mail including additional insurance was over $60. I arrived home June 8th - found "my" box in complete shambles. The original box I had mailed was replaced with a different box and the top of my original box was taped to the "new" box.

I sell on ebay and that is a good portion of my income. If the package never arrives at the buyer's house, I have to eat the cost of the item, fees, and shipping! They managed to keep 2 of my packages in limbo for 2 weeks now at the sorting facility that were supposed to arrive at the buyer's house 3 days after sending. I filed a complaint 5 days ago. They promised to call in 2 days and get things moving. The tracking never updated, I never got a call, and this is just the last straw. They already mysteriously managed to break a jar I encased in an entire roll of bubble wrap with an extra thick box. Money out to a buyer once again. The lady on the phone was actually pleasant, but I need action. Their "new and improved" automation system is wreaking havoc for everyone.

I live in Hawaii and do a lot of online shopping. I recently moved to Oahu and was shocked to realize my mail carrier makes NO attempt to deliver my packages. Twice this week I tracked my packages. They said "out for delivery." So I waited patiently. I heard the mail vehicle pull up. It's literally 8 steps away from my front door. Both times the mail person sped away, leaving that pink slip, and NO package. Isn't their job to deliver packages as well as letters? Very frustrated. It's Saturday. If they'd marked my tracking "available for pick-up" initially, I'd of done so. They changed the status literally 5 minutes prior to the mail carrier stopping at the box to put the pink slip in.

Feb 2015, I sent a Valentine's Day card to my niece in Hawaii from Kent, WA. Well she never received it and then Easter again she never received it. Now I'm pissed because I just sent her a Birthday card June 2015 and again she hasn't received it. I shouldn't put a tracking on a 35 cent envelope that I drop off in the mailbox. I thought we could trust our federal postal service. Maybe we are paying them way too much not to do their job. I'm taking a loss here and a broken hearted niece who gets excited when I say Aunty sent a card but she calls 2-3 weeks later and says it never arrived. Very Upset with USPS.

A worst service ever!!! I sent an item and package was insured for 500 dollar. The USPS customer service as well as the online system said delivered, however a different person signed for the package. I opened a claim 4 times and 4 of them rejected. I hardly find some people who could listen me when I called and I built my evidences and related infos with them. The next day another came - dismiss the case.

I mailed a package by USPS on July 13th from New York. The scheduled date of delivery to Texas was supposed to be July 20th. It is the 24th and it still hasn't arrived at its destination. I went to the post office where I mailed it and they won't help me. They say I have to check tracking online. Well, the online tracking info on my package hasn't been updated since July 14th, the day it was accepted at the first sorting facility in Jersey City, New Jersey. No new updates. I've tried calling the #800 customer service line but it's an automated message that tells you to check online. It's been fruitless and frustrating and there's no one that can help!

I mailed a certified mail to IRS office, Philadelphia on 7/17/2015 and it is still circulating. Tracking information: July 17 Departed PO @ Gainesville, VA. Arrived @ Merrifield, VA. Arr. Philadelphia (Zip 19176) July 18 @ 2:40pm. Dep Phila on July 20 to Dulles, VA - Merrifield, VA (7/22). Dep. Merrifield, VA on 7/22 for Phila. After tel call to Gainesville PO supervisor on July 23 for help - no return call. It was an adventure try to find a correct number so that I went to the local PO to get the number. I wondered why many people use private companies. Called again on July 24 and I got Phila # 215-745-2201, then 863-6060, again 215-749-4276. Left message and still waiting.

I had a priority 2-day express package that was supposed to be delivered July 2, 2015, and NEVER was. Now I am going through the hassle of trying to file a claim with USPS, which they are making it difficult to do. I recently had another online order that was (this time) 1-3 day priority mail. (I would have had it shipped by any other method than USPS, but that option was not available.) USPS website said delivery date is today, 7-23-15, but guess what? No delivery, no tracking info. for the last two days, and no change of expected delivery date online. USPS is HIGHLY unreliable. If you have anything important you need shipped, do not bother. It's a 50/50 chance you won't receive it, and highly likely you will be ripped off in the process.

I was expecting to get my passport in about 4 to 6 weeks. It's been around two months and I didn't get anything. I had to call to the passport office and they sent my passport 4 weeks after I send my application. I went to Post Office and they told me that they returned my passport. They also said that a notice was leave at my house which is totally false. Now, I'm not sure if I will be able to go on my trip or maybe I may have to get a new application and pay the fees. I don't have much time. Very upset.

A nightmare from the beginning. My parents sent a box to me from PA to TX, chose Priority shipping. I received the tracking info, and as a lot of folks on here, never was the info updated. I never got a notice that my package was ready for pickup. (They wouldn't deliver it to my door because it was overweight.) So, after countless calls and visits to the local post office, I find out that the package was sent back to my parents as undeliverable. 3 days later, I get the notice that my package was waiting at the post office to be picked up by me. 3 days after they sent it back as supposedly undeliverable. I will never use them again. Ever.

I have been mailing packages for 5 years now every, single day. I mail at least 10-20 packages per day due to having a small business. Since January 2015, any package I send from B'ham, AL. to the upper NE (New York, New Jersey, etc.) the packages either get lost or they take over 2 weeks to arrive. This is for first class parcels. I have not had this problem with priority mail. This is ridiculous! I am going to go out of business because of the crappy service from USPS. When I called and put a trace on it, no one ever called me back about it. I was told someone would contact me in 48 hours. Well, it has been almost a week now and no call back! Give your customers better service!

I went to the post office near me and asked for a package that was out for delivery for two days. Well the carrier comment was, "y'all are nothing but some dumb ** that's always complaining." Well I just recently moved so I have yet to deal with this mail carrier, but my packages never come to me anyway - I always have to go pick them up because of something the carrier didn't do. As a level-headed individual, I went to complain to the supervisor and his comment was, "all y'all do is complain, complain..." If I get my packages, I wouldn't have to complain about anything, but I NEVER EVER get them, so my problem wasn't solved. It just pissed me off more.

I have to rant about our chowchilla post office. It all started a month ago. I was getting none of my mail however I was getting other peoples mail. Same numbers but different street or sometimes same street different number, so I went down to the post office and told them that I hadn't been getting any of my own mail only other peoples mail. They said "sorry we are short handed. That the lady that delivered the mail was a sub from Dos Palos." So I asked "Is there a way to find out if someone else has been receiving my mail?" They said "no you haven't been getting any." I thought wow that's weird. How would they know that just by standing here talking to me and I always get junk mail?

The mail lady asked me for the key to another mail box. I told her my lawyer has settled it. She still insisted she wanted to know where the keys were. I said I didn't know. She said I could be kind like my x husband was and "he gave you the key." I told her "he never gave me the key." She was talking of things that is not her concern, then she asked if I threw the keys away. I said no, and then she basically accused me of lying, then said "well guess I will have to take your word."

Carriers have become so unreasonable! Today, I was out front sitting with my dog. The carrier saw her and turned around. He was not even to my property line yet, so I asked him if he was going to refuse to deliver my mail. He said that he was not going to deliver to the whole, entire cul-de-sac. I'm sure it would have been an easy way to get done quicker.

After ordering a $150 textbook through Amazon (a time sensitive order, might I add), I noticed on the tracking page that they threw it away because it was perishable. To be clear, textbooks are books, which are made of paper and not in any way perishable. The seller was nice enough to send a replacement, which still has not arrived about a week later. They frequently provide a tracking number with a shipment, and simply leave the tracking data empty.

There was no mail delivery or pick up. I was told if there is nothing to deliver they won't come at all. What about mailing bills!!!!! I'm supposed to drop off my mail somewhere if I have any outgoing!!!! BS!!!!! I had a stroke. I can't drive. This is absolutely not ok. They don't answer their phones. Just goes to a generic voicemail.

I receive at least a couple packages weekly at my residence via USPS and I really don't understand how they can legally charge for their tracking service. Way too often the predicted delivery date is incorrect, or there are multiple missed scans in the package's journey. Why? Why are these employees so bad at their jobs? Is this a poor training issue? Equipment? Management? While on occasion other shippers will have an issue hitting the estimated delivery date, I'd say 9 out of 10 times it is dead on accurate. I can deal with the date issue more than the miss scans that leave your package location a mystery. USPS has gotten slow, and very unreliable. I really hope one of the competing carriers finds a way to compete cost wise and takes the business away from USPS.

I ordered the package on 16th July, package arrived 28th July in the morning, but on the USPS tracking website, my tracking suddenly disappeared, good that someone was at home to receive the package. It took almost 2 weeks to arrive, but it finally arrived. It took more time to leave the US than it took to arrive from the UK to my country.

I have not once received a package from USPS, not that I get them late, I don't get them at all. Every time I’m forced to use them I use priority 3-day mail and still, after paying extra, I still have to go to the office and put up with the insanely rude employees and argue to get my own mail. I would advise using literally any other shipping option when possible.

Everytime USPS misses their delivery date, they should have to refund your shipping 100%. Honestly I'm so sick and tired of the mail system failing every time. And instead of fixing it they blow you off. Hopefully one day the USPS gets shut down, and allow ups and FedEx to do the job. I guess it is true... anything ran by the government is worthless. I was supposed to have a package delivered today... but lo and behold it's somewhere in Texas? Or hell, it might even be in new York for all I know... (I'm Midwestern US). Seriously a pathetic and lousy excuse of a "business". Every single time I order something, and have to have it shipped via USPS it gets messed up, lost, late, or damaged. Yet they tell you "nothing I can do about it".

Why do the clerks have such bad attitudes? I am having problems with the mail person giving my mail to the house next to mine! So I went to ask what I could do about it and the person at the counter has an attitude and makes me feel like I am crap! These people I thought are there to help if I have a problem and make me wait without getting someone to help me! After a while I just left. I was talking to my coworker and he told me I can go online and try to get this fixed so here I am with my unhappiness with the over paid postal clerks who are rude! Thank you.