USPS Reviews

Really, really dont like how most of my packages arrive to me broken and thrown around, or stepped on (with visual boot print!). I ordered a 14X14 Farberware Griddle BRAND NEW from a very reliable independent seller, and it arrived to me in pieces. I have photos of the box and item in perfect condition before it was shipped by USPS, then photos of after I received it in the mail via Priority Mail. Thank god my seller sent it via Priority Mail and had insurance! Otherwise we both would have been up the creek without a paddle, and me out of $38.99 and a new griddle that could not be found anywhere else during the holidays of which I needed it desperately for. We are still trying to fix our now broken electric griddle all because USPS workers cannot learn how to read the rather large red “FRAGILE HANDLE WITH CARE!” sticker on the side, nor do they care whether it has one or not.

I have been trying to find a package USPS apparently lost, and it is literally impossible to get help. If you call the USPS number and try to speak to an agent (because the tracking website says the package was inexplicably delivered in Buffalo NY rather than the Phoenix delivery address), you have to wait through an 8 minute redundant survey, and then you don't get a person, you get hung up on. Twice. Then you go to the post office and wait for a half hour... And then you are told you are in the wrong line, you have to wait another half hour in the mail pickup line because only they have computers... How in this day and age can a company survive with such AWFUL customer service? I would never have used this rotten company except that I was receiving a package and the sender used FedEx who apparently are used to USPS as a subcontractor.

I got a parcel shipped to my hotel and the tracking # said it was delivered 5 days before I got there. When I got there, the parcel was nowhere to be found. The problem could be that the hotel lost the parcel, but when it was nowhere to be found there, I contacted USPS to try and see if they could give me more information, and make sure it had been delivered. So, I was on hold for about 30 mins, and a pleasant lady told me they would look into it and contact me.

USPS is the worst company you can use for your needs, be it business or personal. I have nothing but bad things to say about them. All of their employees are rude and disrespectful, and they NEVER!, and I mean NEVER! deliver the packages on time. The reason I am writing this is because USPS is destroying my relationships with certain business because of their stupid time management. I have ordered many packages with 1 business day delivery and I have never gotten them within one business day, leaving me frustrated and getting into arguments with the people I do business with. So if I could I would leave a 0 star review for these people who do not care about anything. USPS should be only be used for filling your mailbox with coupons and all the business regarding shipping should be handled by Amazon or FedEx. Absolutely frustrating.

At my job, I am supposed to receive a paycheck every Friday in the mail. Recently, I have had 6 checks come in 3-4 days late. Kroger, my place of work, has the correct mailing information as I have received 3 checks since I have changed my address to my current PO box. It is very aggravating to not receive checks on time especially when I have payments that are due or I have to make a purchase.

Recently I had yet another bad experience with USPS. My package tracking said it was delivered and to my horror I did not find the package. It was never delivered to me. So I promptly opened a case with USPS. USPS called me 2 days after the issue was registered. The mail was mis-delivered to some other house and the unknown neighbor was kind enough to drop the lost package at my doorstep. I was lucky to find the mail even after having a tracking number.

Antediluvian, dysfunctional, and getting worse. Mailman tries to mash DVD disks into tiny mail slot, delivers mail to wrong addresses, and randomly leaves "sorry we missed you" notices instead of just dropping off my packages, which forces an errand to the atrociously run shabby ghetto post office to wait in line to pick up packages, nobody answers the phone, and the "supervisor" can't do anything.

I tracked my package, it said it delivered and they put it in my mailbox in Nov 8, 10:39 am but the problem is I did not see anything in my mailbox and asked my family members and they don't see anything either. This is really disappointed.

I ordered a parcel online from China, it arrives as expected at ICS NYC, then Kearny, then out for delivery to my local Monroe Township USPS for delivery or so I thought, ONLY to be sent to Whitehouse Station! Wait, it gets better! It THEN is sent back to Kearny USPS, as of today it was out for delivery to my place in Monroe Township, just checked the mail and NADA! Thanks a lot USPS, if I can ship via someone other carrier I will!

How does a package goes from Athens, GA to Austell, GA (where it's expected to be delivered to but never makes it) all the way to Memphis, TN Network Distribution Center back to Atlanta, GA Network Distribution Center & has been on its way to Austell postal service since 9:22 am?? Like how do you all have soooo many careless carriers? What's the purpose of us being able to track a package if you all don't even know where you supposed to be delivering to? The worst customer service ever. I'll be sure to use FedEx from now on. And hope I get my package soon once it's done touring the south!

4 packages, 3 attempted claims, didn't bother with the 4th. 2 packages never arrived. 2 packages destroyed, one of which looked intentional. All 3 claims was told no claim filed. 1st 2 claims, I refiled & was told again no claim filed. As near as I can tell you can no longer get a person. The 3rd claim was a ** stall & all 3 became no response. The 4th package I decided not to pay Insurance, since it's WORTHLESS anyway. The pkg (I send a lot of packages) had "HEAVY" WRITTEN on all sides (18lbs. Website says max 70 lbs) & went to many cities that are not the normal route before being delivered to the wrong post office for pickup. THEY SHOULD MAKE NOTE ON SITE, “DON'T EXCEED X lbs or postal workers will destroy the pkg!!!” At least you would know BEFORE YOU PAY WHAT IS "HEAVY"!

I am writing this review so that it reaches to everyone. My 1st experience in US to send a package to India was very disappointing. I preferred USPS because it's near to our place. But I never expected such poor service. I mailed the package on 26th Oct 2017 using the Priority Mail Express service. I was told that the package will reach within 3-5 business days. The package had a Bday gift for someone. Till date I don't have any information about the package. No tracking updates are there. I got a case registered but it’s such a slow process. I didn't expected such kind of service in a country like US. Really very disappointed.

October 22 my item arrived at ISC in Queens, NY, then instead of coming 45 miles north to me, they shipped it to San Francisco where it has been sitting in customs since the 28th of OCT. I paid for Priority International Express. It's Nov. 4th now. That's 8 days in customs in San Francisco where fires are causing all kinds of delays. It's way beyond the time it is supposed to take and USPS have nothing to say. Stupid service. Too bad it sucks so much. Too bad our tax dollars fund this service that obviously is not getting what it needs to function properly. WHY would they ship a package that is going 45 miles away, 2000+ miles away to go through customs??!! ** stupid. Get it together USPS!

I don't send many boxes, but the ones I've sent recently, which should take 2-3 days, have taken MUCH longer. One package I sent from Portland to Crested Butte, Colorado, got sent to Denver, went back to Washington state for a few days, then went BACK to Denver and finally got to Crested Butte in TWO WEEKS. This was supposed to be a 2 - 3 day delivery! One package I sent from Portland to Maui took nearly a MONTH. My son didn't have ANYTHING to open on Christmas. I mailed it on Dec. 12th and it got "lost" in California for weeks. It took many hours on the phone with USPS representatives to locate it and get it to Maui. This last package was mailed from Maui six days ago and has been "delayed" somewhere - they can't track where it is.

I shipped a phone, to be returned to the carrier, on 10/18/17 at noon. Today is the 29th and it still has not arrived. I am in Chicago, Illinois and the package was going close to Indianapolis, Indiana. First, the package went to PA and then OH. Which does not make sense. Now, the package has been going from Indianapolis, 20 miles away to the destination, for three days now. The tracking updates are inaccurate as well, it is obvious. I don't know what's going on, but no one will help or direct me to a complaint line. My error in using the USPS may end up costing me hundreds because the phone will most likely not reach the destination by the due date. Don't even get me started on my carriers and the way they leave my mailbox open in the rain while leaving me to sort the mail in my box to correct recipients' boxes...

What is the purpose of priority shipping... if nothing comes in the allotted time??? I buy a lot of items online through a site called Postmark. Unfortunately, all of their shipping labels are USPS Priority. I ordered a package from City of Industry, which is roughly 35-40 miles from me. So it should take one day. Why did I check tracking and my package is in USPS Middlesex, MA? How did my package get there? Why is my package there? Things that should take 2-3 days are always delayed. Another instance, I tracked a package and it was delayed.

In the last few days I watched as one package arrived at my local post office only to show up 30 mins down the road 3 hours later. It should've been delivered the same day it arrived at my local office. Now this second package arrived in a city 15 mins away and sent back to the regional distribution center. This is something that happens often. It's no wonder that so much money is wasted behind their doors.

Received a notice on Oct 25, 2017 for $2.33 postage due for a mail. Went to USPS Riverton UT Oct 26, 2017 and it was an envelope with $0.67 postage on it. Told at the counter it is considered a parcel that's why I have to pay extra $2.33. Came home and the envelope measure 5" x 11.5" and weight 1.2Oz. The postage $0.67 is sufficient for a large envelope size and weight. I am disappointed I was made to drive to USPS and pay the extra $2.33 for no reason.

I live in Miami and since the second day of Hurricane Maria I started sending batteries, radios, and emergency stuff to my family and it’s been more than one month and they haven't received any of my packages. A mailing system needs to work during emergencies more than in regular time. They need to have a Plan A, B, C...etc. The items I'm sending are for elderly people and important things. Do not TRUST THE USPS. Not to mention that they are selling you the expensive service for a fast delivery??? And you can't put an insurance request because 35 days is not enough time for the claim.

I recently moved in July and I forwarded my mail. My son and I lived in Indian Trail. When I forwarded my mail, he cannot receive mail and I can't receive mail. Every once in a while I may receive a piece of his company mail with my change of address yellow label on it. We have a business and we have had to pay FedEx an endless amount of money just for my son to get his checks for the company. We have had to ask for our General Contractors to stop payment on two occasions so with more fees added for this mix up. I have talked to the USPS on numerous occasions and also talked to the Post Office with no results as of yet. I don't know what else to do to get this straightened out. PLEASE HELP!!!

First of all never order jewelry from QVC without getting signature. I ordered a 400.00 bracelet watch. The mailman I thought she put in my mailbox. She scanned it as delivered. I went right out after she left and no package. What is going on? It was a Saturday. Post office was closed. Drove around looking for the mailman. Could not find her to ask what she did with my bracelet that she scanned and put in my mailbox. Thank goodness QVC gave me a refund. Started to have everything sent to my mom's. Have had a lot of problems with our mailman. That was the most expensive one.

I sent a letter from Redwood City CA to Oakland Certified mail on 10/17/2017. I tried tracking through website for 3 days and could not get any information other than in transit. I could have driven it to Oakland in an hour! I called the post office and got the message. There was an hour to hour and 20 minute wait for my call. We got a wedding invitation that had been sent with a 72 cent stamp because of the weight and the person had to DELIVER IT THEMSELVES from San Bruno to us because the ** heads at the post office can't tell the difference between a 49c stamp and 72c so they returned them to sender for lack of postage! I had sent invitations to my own daughter's wedding and was short 8 stamps so I bought them as singles. The glue didn't stick and the 8 invitations came back to me. I complained to the postmaster and he said it was impossible and wouldn't even give me a refund for the stamps even though I had a receipt of my purchase.

Never trust USPS ever again! They are GREEDY and irresponsible! My business partner received my package empty and they are NOT taking the responsibility. Only if it's insured! ** USPS! No one should trust you anymore! I lost more than $600 with this issue! Rotten in pieces!

Ordered diabetic testing supplies to be delivered to me today by USPS. Tracked packaged. Was "out for delivery." Mail delivery, including two other packages arrived on time. Called local PO. Was told my package was "misrouted" (in other words, a PO staffer took my package and placed it with the packages for a different route than mine). So it is not my carrier's fault. I fault the driver of the other route who obviously pulled the package from his parcels and left it at the station without telling anyone. OR, if that driver did tell someone, I fault the PO personnel who let my package sit there all day, didn't give it to another driver to deliver to my home, didn't contact me to tell me my package would be late. Nothing.

I purchased a Halloween card for children which was a bit bulky. The envelope said extra postage. I put 2 stamps on it. Oh also I actually purchased 8 cards all together. One was returned. Said it require 3 dollars of postage. I had put 2 stamps on it. I took it to the outpost post office and the clerk was surprised it was returned. She showed me a card with slots. The small one was 1/4 in thick. The card did not slide so it required extra postage to the slot that said large envelope. Which it went through just fine and the amount of postage already on it was adequate. She suggested I take it to the main post office.

I have 3 different packages that should have been delivered to me already and instead they all say "In Transit-Delayed". One expected delivery date was Oct 6th, another Oct 8th, and another Oct 17th and I never received any of them. The tracking has never been updated since then and I filed a claim on 2 of them so far and have not heard a word from USPS. This is a bunch of BS!! Why should they be allowed to steal mail??

I am so done with the REGULAR mail in our neighborhood and we're not even talking about using USPS for packages because that's not even an option at our house. Our neighborhood had the bright idea to name the streets the EXACT same name, and give them the EXACT same house numbers. i.e. 12133 Cold Harbour LANE and 12133 Cold Harbour DRIVE. If you have to deal with USPS it is a nightmare and worth it to pay the money to use FedEx or UPS whenever you can. I cannot tell you how many times our mail goes to the next street over as the mail carrier's run is designed to go back there first and our mail gets put in their box because it is 2017 and people cannot READ.

I went to send a package from Los Angeles to Rialto and they charged me $7.80 without even giving me options. All options have been removed except Express Shipping $23.80 and Priority Shipping based on weight for $7.80. I was so angry about the increase in shipping charges that I refused to ship the package. I purchased a shipping package because they had placed stamps all over the original without quoting me a price.

I just love it when a government organization charges you to sell your information. They literally will NOT allow you to change your address without forcing you to sign up for at least one add. The Post Office has always and will always suck.

So when you pay for a service and your receipt says that it will be there by Oct. 13th, 2017 and now it's October 14th, 2017 and no package is in sight. Tracking says it will be there at 8 pm tonight but her school post office is closed until Monday so that puts her gift there on the 16th of October. I paid for it to be there on her birthday. I will never use the postal service for any package again.

I mailed a textbook back to purchaser via media mail August 28, 2017. I obtained a tracking number, which I don't know why they bother giving this to you because it tracks NOTHING. After several phone calls through an aggravating phone system, it turns out my package is in damaged packages in Atlanta and there is no way to contact them. I just have to wait for them to contact me. It is October 14, 2017. Almost 2 months. What the heck. This is the second time they have lost a package on me. Never did get the first one back. At least it only cost me $25.00. This was a 194.00 textbook. I am very dissatisfied. I will likely never use USPS for anything again. I will use UPS instead.

I watch the tracking saying out for delivery, delivery expected before 8 pm... But nothing comes and no note is left in mailbox. I end up driving to post office next day to pick up my package. They always give some slack excuse of, "Oh we have to pull our drivers in before 7 pm." Well maybe if they have packages to deliver... they should deliver early??? Just saying. They have got to be the laziest people ever!!!

Mail theft is occurring weekly in my residential area. We consist of tightly packed residential neighborhoods of about 3000 homes. USPS is calling it rural, but it is hardly rural. Myself and my neighbor were hit the delivery period of 9-28-29, 2017. We do not know if others are missing mail from that time yet. We reported it to the police, USPS and I sent out emails to my whole street informing them of what is going on. We discovered that one street over was hit the week before and damage was done to their cluster box so everyone on that street knew what happened. Our box was undamaged so we had to wait to find out that Credit cards were opened and checks stolen etc. I personally lost a large check that I had to put a stop payment on. I still have not received it so it is now assumed stolen or lost.

After checking my mailbox and finding a key to a parcel locker I go to retrieve an expected package and the locker is empty. I go the local post office wait in line for an hour only to be told it says delivered and they will give me a call in 48 hrs. This is not the first time something like this has happened. My zip code is 30096 and there were at least 10 people in line with delivery issues. It is ludicrous that I have to take hours out of my day to go and check up on the postman and To find out where my package has been hidden. Maybe the USPS should start hiring people that are committed to serving others and not to serving themselves by way of taking packages that don’t belong to them.

Had an important, expensive, TIME SENSITIVE package mailed for overnight delivery. It ended up in Puerto Rico! Not California. Now it's a holiday so no mail or answers. Thank you USPS for messing this up! Will never mail with them again and they wonder why their services are down? Fedex has NEVER done something like this to us. Also when you try to create an account online it says username already taken. I have tried the most random letter & number combos and Still nothing worked! That's impossible!

USPS is absolutely shameful. Let me start by talking about the post office at home. There are two post offices relatively close to where I live, but one is closer to our house so we chose to get a PO box there. The people who work there are terribly rude and won't hesitate to send back a package if it isn't picked up within a couple days. Sometimes it's just not possible to make it to the post office when you're busy during with work, school, etc.

I expected a package today, but I had to leave the house for about an hour. When I got home, I tracked my package online to find out to my disappointment that it was delivered and I quote: "Your item was delivered at the front door or porch at 12:28 pm on October 5, 2017." Since I didn't see the package at the front door or porch, I immediately thought that someone must've stolen it. I was very upset but decided to wait till the end of the day before I start making phone calls.

Shipper sent package from U.K. Registered mail so it could be tracked. As of this writing, says In Transit to the Destination (left Stamford, CT 9-22) as of 9-25. I opened a case last week and they called me back to let me know they didn't know where it was. Useless customer service. Why even pay for postage. I am extremely dissatisfied with US postal service. I had to reopen the case today. The shipper in the U.K. is also extremely dissatisfied.

Your service sucks, you didn't forward the package to the right address. I went to the post office to correct it, they gave me consumer affairs number. I call it says it will call back in an 43 minutes, it didn't call back till over an hour or more, then when it did call back it just put me right back on hold for at least 10 -15 minutes. I got so mad I hung up, how infuriating to say the least. Try to contact again and now it wants me on hold for an hour. From now on I will be using FedEx. Your service couldn't get any more lame, it's horrible I wouldn't recommend USPS to anyone.

These people are so lazy. The hours of the post office is minimal so to mail anything you have to take time off work. They are not customer friendly. They won't deliver to all houses because you live on the wrong side of the street. They are constantly sending important mail back because you don't pick it up quick enough and have no way of knowing you have important mail.

Both Vendor & USPS state package delivered Aug 30... So where is it? I have USPS case confirmation # but Can't find menu option to check status. I waded thru menu for 10 minutes, pushed wrong button & SYSTEM HUNG UP ON ME! REALLY!!!

I have had 3 packages lost in 2 months. All while having to call the 800# and cases opened them nothing getting done. Then instead of calling you or trying to do something, no email at all. I will go look and find the case closed and all I get is an email from USPS wanting me to do a survey on how they did! The wait time calling the 800 number is horrible. On top of everything else my last package that was lost they said it never left the post office. What? Yes it did! I have had it showing on its way to Los Angeles sitting in delayed delivery for almost a month now. I am dealing with incompetent people who work at the post office who should not even be working because they can't do their job. So now I go researching and find that the sender is supposedly cracking down on employees because packages and mail are being withheld to meet their quota!

The United States Postal Service did not deliver to me. I ordered a TI-84 Plus CE graphing calculator from them and the package required a signature. I was home the whole day, but they never knocked, and when I checked the mailbox, all I found was a slip saying that they could not contact me and that I had to pick it up at the post office. Their staff is lazy and I do not like their service.

I paid to have a package which, in my personal opinion, was stolen! The tracking number shows the packaged entered the post office and shows the package left the post office, but never made it to the sorting facility. I did a online search for the package, I spoke to the local postmaster. I wrote to the Office of the Consumer Advocate, the group that handles postal issues, and the end result was, I didn't buy insurance, nothing they can do. I think I should have been reimbursed for at least the shipping and a explanation for the stolen package!

I ordered a package through an online store a month ago, and it was delivered to my local USPS carrier (Hollywood, FL) over 15 days ago. From there, USPS never updated the status of my package and after 2 weeks of waiting for their "investigation" to reach a conclusion (and 5 days of no response from their end), their final response was that they "could not find it". My package mysteriously vanished! Wow! I wonder what kind of "investigation" did they make that took them 2 weeks to reach that conclusion without so much as an apology? Their employees get paid to lose our packages every now and then, leading to our losing money over their carelessness, and the government protects them from lawsuits!

I have an open claim. The number is **. I also have a redelivery number **. I still have not received my packages and the post office refuse to answer the phone. I still have not received a call from the manager from the post office and still have not received my packages (4 in total now). Please into this matter for me. Thank you. Ms. ** (NYC Police Department). I can be reached at **.

I send packages very often, that's the reason I use USPS and not UPS or FEDEX. It's cheaper. However, they are awful. To me, it's literally the worst company and employees in the US. They lost one of my packages, and they couldn't care less. I mean, I understand, we're only humans and we make mistakes, but at least ACT as if you're sorry! Oh and the employees are so rude that I would fire every single one of them if I only could! I now avoid the post office. I just drop my package at a mailbox praying it will reach its destination! The customer service is awful. Employees are not helpful at all.

My packages have been "Out for Delivery" with USPS since approx. Sat. 09/16/17. 1) ** - shows DELIVERED on 09/18/17 - I have not received this package. Contacting USPS Ashburn Post office loss rep. (703 406 6291), reporting this issue, investigated the parcel and confirmed that the parcel scan was NOT administered by my regular mail delivery man. It was scanned by another carrier on another route that does not include my Home/Home office, and ultimately not delivered to my address. The USPS rep assured me she would personally find my package as well as the other missing packages that have been "Out for Delivery" since 09/16/17. Of course promised phone follow-ups are never done.

I was told by 3 USPS people that my package was still at the NJ sorting Facility. So I Google searched for a phone number only to find a lot of people complaining about this one facility. I found one number so I called and spoke to a Pauly who said, "Hello how can I help you?" and before I could say a single word out she said, "Please hold" and had put me on hold for 10mins. She takes me off hold and I told her the problem I was having with my package and how it has yet left the NJ sorting Facility. She transferred me to someone else who puts me on hold for 1hr and 4 mins before I hung up.

Ordered a package from Tucson AZ going to Phoenix AZ, sent first class. UPS, FedEx only take a day by GROUND service. DHL only takes two days by GROUND service. USPS takes a week. Of course they first have to ship the package to Los Angeles THEN redirect it to Phoenix. The constant gross incompetence of the USPS can only be described as fraud of tax payer money since we have to constantly reimburse them to the tune of billions of dollars yearly.

Ordered some college books for my son to be delivered on September 9th, which never arrived but indicated that it was not far away 10022! Started tracking with the message "The package is delayed and will not be delivered by the expected delivery date. An updated delivery date will be provided when available. The item is currently in transit to the destination as of September 12, 2017 at 9:16 am. It is on its way to NEW YORK, NY 10003". Today is September 19th with no further tracking information. Made an enormous amount of calls to USPS, and yet to establish where my package is. Very poor customer service, they do not know how to pick up the phone! Tired of the runaround!!

1 month. 30 phone calls, still not receive the certified mail. I call Coppell post office, no matter what I asked, they told me they dont know and they give me another number in San Antonio which never get picked up. It has been a month and I call USPS, local post office around 10 times each day, no one told me where exactly my mail is. I called USPS again, they said I should wait. There is nothing they can do. It is the worst experience I ever had in all the services. It is a 3000 dollars paycheck and I spent 1 month still not receive it!!!

US POSTAL employees have discovered how easy it is to steal Amazon, QVC or other large retailer shipments without any issues. I learned this, this year as after 17 years of no theft service, with packages coming to me straight to my postal box at the local post office, I've had 3 jewelry items taken this year alone. These are items that go straight to me at the post office and require a signature. They have all scanned as having arrived at my post office, Canoga park branch in California, and in the 'process of distribution to box' which would mean having a notice left that the item was available at the counter for pickup.

I am a disabled artist. I moved to my place of birth to be near family. Since I moved into the home I OWN, the mail person has refused delivery to me. Her explanation about her hatred of me..., "All of you people look alike to me!" I am ** and Native American. All of my neighbors are different, yet they are "**". She is a racist. Period. I have not successfully received my mail since I reported her misconduct after she laid on her horn and flipped "the bird" for over a minute while I recorded her. As a result, she was taken off of my route. New day, new manager, she is back on my route. My health is very poor and I am only 47. However, I have never been able to receive mail regarding my disabilities FROM THE GOVERNMENT. MY CIVIL RIGHTS HAVE BEEN VIOLATED FROM THE TOP DOWN TO THE POSTAL "delivery" person. BEWARE AND ONLY USE FEDEX!!!

USPS gets paid regardless of doing their jobs! My letter carrier won't deliver packages when it's raining. I'm not talking about heavy rains. I'm speaking of light rains we all walk in briefly. He won't exit his mail truck and walk 5ft to my door. Instead he leaves a note telling me I have to go to pick up at post office! This occurs anytime it rains. I find that ridiculous!! Do your job, get out of your mail truck and deliver the package!

Called USPS to find package, could not understand rep. Asked to speak to supervisor. On hold for 1/2 hour waiting for supervisor and finally gave up. Package is been in Nashville Tn. for almost 2 days and it keeps going from sorting facility to area post office. Package is supposed to be in Shelbyville IL. 2 days ago. No wonder people are using online service, and UPS for mail and packages.

I sent a package to Argentina through USPS since April of this year and I have not received a response to why it did not arrive or where it is. The shipping cost was about 80 dollars. I have submitted several inquiry due to this situation and they have not sent to me any response. I don't know where it is the package since it never arrived to its destination and my money has not been re-sent. They have a bad customer service.

Started Sept 1st, requesting a package pick up. Received confirmations in writing stating pickup has been confirmed and package was picked up. Well guess what? Package is still waiting with doorman, this is 3rd request for pickup and 3rd time I filed a claim. After filing claim, I was supposed to receive a call back regarding why package was not picked up. NOTHING! Not one call, no response! Not to mention hold time was 50 min each time I called and not one agent could contact a supervisor to expedite this situation. Received no satisfaction. Very frustrated and disappointed with USPS! Still waiting for pick up!

This is what has become the normal delivery path by the United States Postal Service for a package from San Francisco, CA to Seattle, WA: San Francisco, CA to Portland, OR to Federal Way, WA **AND THEN BACK TO** Portland, OR back to San Francisco, CA back to Federal Way, WA and then finally to Seattle, WA where I live. What heck?!? Today I had a package going to Denver which arrived in Denver, left Denver for San Francisco and was sent back to Denver.

A few months ago I mailed my electric bill which did not reach the KU office. This resulted in me having to pay 2 months bill the next month. It could have very well caused my electric to be disconnected. That check has never reached the KU office nor has it gone through the bank. I receive a check each month from a bank in Winchester, KY. A couple of months ago when it arrived in the mail, it had been opened. Last month, I did not receive my check. I called the bank and was told it had been mailed on August 30. I still have not received that check. I sometimes get mail that is damaged and put back together with USPS tape.

I have about had my fill of parcel delivery by the USPS. It's not my local office or carrier. I had a package mailed over a week ago that said I would have by Sept. 1. Then it got caught up in something called 'processing exception'. Nobody can tell me what that means. Supposedly that kept looping in Phoenix. Finally was told Thursday my package was in Memphis and would be delivered by Saturday or Tuesday. Yesterday and today came and nobody will even answer just where it is. I just spoke to the shipper on Sept. 7 at 12:15 am.

So I bought a phone case online over a week ago, and UPS (not to be confused with USPS) delivered the package to a USPS post office in my city on September 1st (this year). The estimated delivery date was September 4th - September 5th (by USPS, UPS, and the website where I bought the phone case). The next day, it was in another post office 10 miles away from my city. Then again, the next day (September 3rd) it arrived in Jersey City. And as of September 5th at 10 PM, I still don't have my package. If I don't get my package tomorrow or the day after that, I'll rate this review 1 star. Sorry if this had any wrong info or bad effort, I read both websites and got information from them.

Every single time I send something it shows up 3-5 days late. This is particularly distressing because I have a family member who is in desperate need of my assistance. Everything I had sent for years took a simple 2-4 days to deliver, which was absolutely perfect seeing as I could send something over the weekend and usually it would arrive on a Monday or Tuesday. Now, when I send something before the weekend, it arrives AFTER THE NEXT WEEKEND, as 5-8 day delivery for a 2-4 day project is EXTREMELY INCONVENIENT.

If you ship live birds make sure that they DO NOT go through the Atlanta distribution center or they will arrive DEAD every time. For some reason birds take 3 days for them to move out of this facility. The post office is going downhill fast.

Sent a package from CA to Hong Kong, First-Class Package International Service. It's been 2 months, the package hasn't arrived and the tracking number doesn't show anything more than when it left the US. USPS says it's in customs... For 2 months!! Called them and there's nothing they can do. BS.

On 8-20-17, I mailed a wedding card, with a $100 bill enclosed to my nephew in San Francisco CA, from Yakima, WA. Today 8-28-17, I received the card back, with a torn envelope, and all in a plastic bag, that said "We Care". It went on to state that the mail was damaged in handling, with apologies and asking for understanding... by the Plant Manager, Processing and Distribution.

I had sent off a package back in March 5, 2015 to my niece that lives in New Jersey. When I called her to let her know to expect the package on the 7th she told me she no longer lived there. She gave me the new address and I immediately called USPS and asked how to go about changing the address. Since it was not in the system yet I had to wait till the morning to do it.

Sent original critical documents from Dallas, TX to Sacramento, CA on 8/19/17 via 2 Day Priority Mail $6.65 rate. As of 8/26/17 documents still listed as "In Transit" via tracking #. Went to Bent Tree USPS Office, origin of service. Unmotivated, disinterested and rather useless clerk stated the documents weren't sent from Dallas until 8/22/17 - unable to supply a valid reason why my Priority mail sat for 3 days awaiting transport. Still if sent 8/22, why on 8/26 still in transport? Couldn't offer a valid reason - "maybe it was delivered and they just didn't scan it" she says. Really? Isn't that the purpose of a TRACKING #? No option or offer of a refund. She said USPS doesn't guarantee Priority Mail delivery. THEN WHY OFFER IT!

We mailed a box to Scottsdale, AZ, using USPS Ground that was supposed to be delivered on 08/18/2017 and today is 08/26/2017 and it's still in transit from Phoenix. Scottsdale is less than 1/2 hour away. It arrived in Phoenix on 08/18/2017. When we called, we were told that the box is sitting in a truck and it won't be delivered until the truck is full, that they were not going to waste the gas to drive it to Scottsdale. From now on, we're using FedEx or UPS. I think that if the Post Office are not willing to provide the service we pay for, they should let their customers know or return the money. I can understand weather or other problems out of their control but this is just unacceptable.

I signed up for "Informed Delivery" well over a week ago and have not received even one notification of mail deliveries, even though I have received mail every day since signing up. Certain types of mail are excluded, I get it; however, regular letter mail (not junk) isn't making the cut either. I sent an inquiry about this and got the most canned response I have ever seen. It "could be" this or it "could be" that, just a list of excuses in canned format; clearly zero effort had been put into the response.

I had a important package need to be sent to CA. It was missent to the USPS SAN RAFAEL. The situation was really no good and I call the office. One lady was not very nice at all. However, I call last Saturday and I got to talk to Bicash and he is just so so so helpful. He is positive and helpful. He is really responsible. He kept me updated when the system is down and keep telling me to not worry. He is a great ambassador for USPS because he just made my unpleasant experience go away. It is a pleasure to get helped from Bicash and thank you to USPS hire the right person to help customers. If it was not for Bicash's service I will give a zero star.

Sent critical documents Certified on Monday 8/14 to Louisville KY from Kansas City. Was told delivery date Thursday, 8/17. Checked online today 8/18 and not delivered, in "delayed" status. I should say so. My mail from KCMO to Louisville KY went to Charlotte NC and is delayed. Why? Who knows, you cannot contact anyone at USPS online or via phone. FedEx and UPS get my business going forward.

I've always received my packages on time and in perfect condition. People are very nice. I love using USPS since I can get all the services of the other carriers except overnight, insurance is included in flat rate packages which I can jam as much as I want into it! I can also arrange for a pickup time if I have a business package to send!

I'm genuinely not sure what I find more frustrating, the fact that the majority of the carriers in Biddeford Maine 04005 are extremely lazy or incompetent. 9 times out of 10, mail from different addresses reaches my mailbox, while most of my mail is failing to be delivered. As it stands, due to the part of town I live in, I have a big sign on the door, which is directly beside my mailbox, stating to deliver any packages in the rear of the building due to thieves in the area. On the rare occasion that any packages do make it to the building, they get delivered to the wrong apartment, which is entirely confusing because it is a duplex, not an apartment complex.

After having numerous complaints about carrier and numerous calls and emails can to Postmaster General to having no resolution, I am convinced that the USPS doesn't care about its customers. This carrier has left notes in our mailbox about the mailbox being blocked by car. He can reach our mailbox to leave a nasty note but can't deliver our mail? We have missing mail both incoming and outgoing. Our packages are so badly damaged from being shoved into our street side mailbox and left hanging by out for anyone to take that we have had to replace several times. The carrier has pulled up in front my home and continually honked his horn at my family members who by the way we're not blocking the mailbox.

I moved over a year ago, was getting mail, then suddenly discovered my mail was being sent to Omaha. The USPS is worse than the DMV. The half-brained, incompetent cretins who work here are too stupid to function. Before this, they lost four packages in as many months. A trained giraffe could perform with more skill.

On Christmas Eve, myself and several neighbors were the victims of mail theft. The OIG insists the package was delivered to my front porch, even though the scanners shows it was scanned in the parking lot. I consider this a blatant lie. I live on the second floor and share a parking lot with 5 other buildings. I have had mail stolen 4 times and when I confront the carrier she says OK. She knows that the OIG employees are too lazy to do a real investigation, she knows she won't ever be punished.

I have had pretty good experience with USPS and find their prices are sometimes much lower than the retail shippers. The waiting time in line can be long, especially if you work and can only get to the post office after or on lunch break but I like the fact that what I am mailing is in good shape when it arrives.

The post office is a great value and does a consistently good job with shipping and delivery in a timely, safe manner. While the post office has many competitors it is cost effective, efficient and provides excellent customer service and products. It is a service that we can not afford to lose.

Paid for Priority Mail Express 1-Day for Overnight shipping on crucial documents. It was supposed to be here by 3pm yesterday. Still no package. Called customer service and they show it hasn't even left the distribution center in the origin state. They will track it and, "Call me back in 24 hours but since it's Friday, that may not be until Monday". The package was due on Thursday and I may not even get a status update until Monday - not the package, just an update!!! Their "guaranteed delivery" is bunk. Use FedEx or UPS. Don't waste your money at the post office. And they wonder why their business is dying off rapidly.

We recently moved from Louisiana to Texas. We sold our home in Louisiana and I needed to have the signed and notarized papers mailed through overnight to Louisiana, to be there the next day for closing. I went to a local USPS office, paid the $25 for overnight delivery I was confident it would get there as it is GUARANTEED to be there before 12 pm the next day. It was NOT there. 2 days later and no one knows where the envelope is. We cannot get payment from our sale until the title company receives those documents. I am LIVID, to say the least. Currently on hold with USPS AGAIN, I've been holding for over 40 mins. DO NOT USE THE OVERNIGHT SERVICE. IT'S A LIE!!! And no one at USPS is willing to help nor is their customer service department friendly at all.

For 6 MONTHS or more, new homeowners that have purchased homes in the Ryan Ridge Subdivision have been unable to retrieve mail or get keys from the mail boxes in our neighborhood. The story is the same, not enough mailboxes for the community, only one person is available to do the job, mail boxes need to be rekeyed and reassigned. There appears to be no strategic plan for resolution. I'm exhausted from hearing the problem existed before I arrived here but manager at this location has been there since April 2017. Surely being there since April provided enough time to request help on this matter. Since no keys are available, the USPS won't accept request or payment for mailbox assignments. Moved in June 10, 2017.

Unprofessional mail carrier and unsatisfactory resolution - Mail suddenly and mysteriously wasn't being delivered to our home in Sanford, FL, beginning in early June 2017. This lasted about 60 days and through five face-to-face visits to the brick-and-mortar post office and mail annex, and multiple discussions with USPS employees (including the USPS delivery supervisor). We didn't request that this happen, this is the direct result of unprofessional behavior by the mail carrier, as finally confirmed by the delivery supervisor. Per the delivery supervisor, our mail carrier was given false information by a neighbor that our house was vacant and the mail carrier used that information to hold and return mail without our permission or knowledge, and without verifying the information with her supervisor or with us as the homeowners.

A very expensive item from Germany has been lost in ISC NY where it left its last trace according to the tracking number. If you google "NY JFK mail theft" you'll be inundated with news and police reports. Still, the situation did not improve over the years. Everybody know New York is full of thieves, but these blatant atrocities has been ongoing under the sunlight for years after years and USPS simply doesn't give a rat's ** about it. Someone needs to file a mass tort against USPS, or at least file a FOIA request on number of reported missing mails during the last 10 years.

I'm writing this letter to say thank you to your staff **. Yesterday I left my Diploma and some important files at post office. It takes me some time to realize and I think I might lost it forever. The great things is your staff ** keep that for me. When I get the folder I tried to give her some cash reward and she refused. I am so happy I can get my documents back. All the staff at 7 AVENUE DE LAFAYETTE is very kind and helpful. Thanks again for the help!

I don't expect any company to be 100% perfect all the time but if I think it delivers service to me, I give it the next highest rating. I've only had good experiences with USPS. Life is unpredictable, can be turbulent at times, nothing is guaranteed - but one thing I can depend on in this life is the USPS delivering my mail almost every day of the week.

I have been collecting coins since my early teens, the post office sends notification to FedEx who in turn (has taken over 4 days) to process, from there it gets in united states postal service and another 10 days for me to receive my package. In addition to that there is about a $5.00 charge for "shipping and handling." A monkey can do better. Why does it take close to two weeks to get a package? The post office has also lost a mortgage payment, the company was going to charge me a late fee for the post office's screw up. If the post office could manage their finances better the cost to mail packages, letters would not have to be close to 50 cents. I can recall when it was 3 cents and letters and packages were handled with care and pride.

I call them back and open a case with the tracking number and the complaint (misdelivered dozens of pieces to other peoples mailbox) goes nowhere, because the performance remains the same. My request for compensation goes unheeded and I've heard that even if the parcel is insured they will not allow a claim when tracking shows that it is delivered.

Horrible customer service, packages arrived late and sometimes slightly damaged and never on estimated delivery date in 90% of orders shipped. Also, customer service is never available by phone and when you make the trip to the post office, there is usually only 1 out of 4-5 windows open and the agents have really poor communication skills.

I use USPS for EBAY packages. Whenever I order something It shows that it was scanned in and what time and after that, NOTHING! I called my post office, along with the Kearny NJ post office but magically, the item has disappeared into thin air AND I HEAR THIS HAPPENS A LOT. Now I'm wondering why there is no accountability of that post office and how they deny any responsibility since the package landed there, and now it's gone. ** are they doing with all these missing packages. This has happened too many times. I use any other delivery service I get my **. THEY LEAVE IT AT THE BACK DOOR IF THEY HAVE TO but what am I gonna do.

I remember when postal jobs were top-drawer positions - you almost had to KNOW somebody to get in. Today, the USPS seems to hire apathetic employees, prevaricating (lying) customer service, and nurture an absence of diligence. About one (1) year ago, a package full of medications went missing. Found that the postal carrier "couldn't find the address" - after "knocking on some doors" allegedly. So the meds were returned to sender. I was lucky to have a diligent pharmacist, who knew we needed the meds, and it was during the pharmacist's call we learned of a "problem" with package delivery - only with USPS! We filled out, and submitted, an authentic, post office form regarding package-handling. I felt the need for same was excessive, but our medications come by mail, so preventing future problems seemed reasonable. Until an attempted/missing delivery on Tuesday, July 25, 2017.

We've had several packages stolen. Told the mail person on the phone to tell them to stop doing that. The very next day something is thrown in front of the door. Had a package say it was delivered to a parcel locker. Never got it. Called the post office. The guy said it was put in the locker. It wasn't. Then said they would get in touch with the carrier and call back. Never called back. Still haven't gotten my package. We've had horrible carrier after, horrible carrier. I think to deliver mail you have to have a single digit I.Q.

Paid additional for certified delivery with proof of date, time & signature. Proof Came back missing all the information. It's the fifth time the USPS has underperformed for a service they charge extra for. To make matters worse Pete the Postmaster in Cedar Michigan really didn't care and made it clear that if he didn't find any new information he WOULD NOT call me.

I signed up for a p.o. box, and prepaid for 3 months - to end/renew on July 31. Even though I only needed the box for 3 months, it was more economical to use auto pay - I believe I saved $6-$9. On July 6, I rec'd a notice that my bill would be due on July 31 and to please make my payment (even though I had auto pay?) On July 25, I went into the branch, picked up my mail, walked up to complete a change of address, and close the p.o. box. Come to find out, they had already charged my card for the next 3 months. They actually charged on July 17!!! They charged me for another 3 months almost 2 weeks early. The only good thing I will say about this, the post office employee kept looking confused and seemed to be having a hard time finding my account. She finally admitted they had already charged me, and promptly refunded my money.

This simply illustrates the incompetence, ineptitude, and carelessness (as in they could "care-less"). They neither have any responsibility, nor any answer-ability... as demonstrated by this useless webpage to provide their disgruntled customers an outlet to vent their frustrations and anger against such a monolithic and uncompetitive organization... who will spend tens of millions in advertising their inferior services (to UPS and FedEX). The USPS survival as an autonomous organization is clearly dependent on taxpayer support and funding. My own outrage began with someone sending me an emergency of my blood pressure medication (that I ran out of). It was a simple matter for the USPS to get the small Priority Mail Box ($7.65) from Phoenix AZ to Long Beach CA.

I mail letters to Albany from Plattsburgh, New York. It takes at least a week to deliver a letter that is about 2.5 hours away by automobile. I've sent letters to Orlando, (St Cloud) Florida, and it takes anywhere from 8-14 days. It's simply another government fiasco. I'm now in overdraft because the gd mail takes now over 8 days to travel 2.5 hours by car. I'm going to stop using them altogether. When I call the post office, if I don't have a tracking number... Tough. So the USPS has no responsibility whatsoever for a first class letter. Oh, that's JUST GREAT! Plattsburgh is a very depressed town, and they don't even sort the mail here. It travels to Albany to get sorted.

I would give Zero star if I could. USPS is HORRIBLE! HORRIBLE! HORRIBLE! I shipped a package a month ago to China with a tracking number on the receipt they provided, they said the package should be arriving within a week. After one month waiting, the package is still not arrived. I called the customer service and waited on the phone for over 2 hours. Tim, a supervisor on the west coast, told me that the tracking number USPS provided is NOT trackable even inside the US, they can't find where the package is. I asked him if the tracking number USPS provided to customers is not trackable, why USPS provides to customers? Why can't they tell customers at the very beginning? He said it's their USPS SYSTEMS FAULT. Sounds like he can't do anything about it. So here was a heavy lesson I bought with a heavy money: DO NOT USE USPS SERVICE UNLESS YOU DON'T CARE ABOUT ANY SHIPPING PACKAGES GETTING LOST!

I have made a priority international shipment and they said it will be delivered in 3-5 business days but it has not been delivered and I was charged 62$. The most worst and stupid service within complete US. Never prefer it.

I have filed 34 complaints over the last two years regarding my USPS mail pickup/delivery service and have yet to receive any resolution. I’ve spoken to local, regional, and national customer service representatives of the USPS to no avail. Starting in early 2015, I began scheduling package pick-ups through the USPS for priority mail packages – a service they offer and frequently advertise and promote. My mail carrier would only follow through with these scheduled pick-ups occasionally. At first, I told myself “he just forgot” or “everybody makes mistakes sometimes.” After it happened for about the 5th time, I decided I needed to file a complaint through the USPS. A cycle of missed pickups, filed complaints, and lack of response has continued ever since.

I mailed my international registered parcel from Europe to US. My parcel went through EU. It made above all continents and oceans in two days. My parcel arrived on the US border in New York. It has been held there for NINE days! I have only five books in this parcel, which has been going to Boston College Department of Philosophy. I assume that US postal workers read all these books during nine days of holding. I want to know is it any postal service improvement after holding and reading my philosophy textbooks?

Sent several mailings out certified mail, signature required, return receipt - paid for the services. Two were delivered but the signature return receipt was never returned. One was delivered as regular mail, and I wouldn't have even known, if I hadn't called the receiver to find out if they received it, because the on-line status is not updated and unknown. If we are going to pay for a services that are not provided. They should have to provide a refund!

I sent a letter containing tickets to a National League Baseball game on Sunday July 16. The letter was mailed from the post office on July 11 and had to go about 70 miles. Normal first class mail is typically delivered in one day, but I upped the postage to priority mail just to be sure. This cost me $6.65. The tickets arrived on July 17 - too late for the game and because I did not up the postage to tracking and insurance I am out the 6.65. Buyer beware. The Post Office is not to be relied upon!!! They have the worst customer service.

There was a package sent to me from eBay. I got a notification that the package would be delivered on the 15 of July 2017. When that didn't happen I tracked the package to find there was an attempted delivery and a note was left at around 6 pm. Well I'm home and no delivery or note on my door. I noticed the wrong zip code so I'm thinking they attempted to deliver to the wrong address. Upon contacting them on the 17th Monday at work when they opened the phone service said the hold time was an hour and 40 minutes. Couldn't do that so I called the seller. He attempted to help by opening a search.

ONE star is still very generous! I dropped two packages, which came with prepaid shipping labels, at a USPS location at 2499 Judiway ST, Houston Texas. I asked for the acceptance receipts and USPS charged $1.35 for each box. If this makes sense, the bank can charge you for the receipt of your deposit. In fact, I lost a package of $900 at USPS just because I did not ask for the receipt (USPS, if you read this I can give you the tracking number and details so you can go investigate!).

I ordered a medical test kit because I had thyroid issues making me die from heat this summer. It was a very expensive test ($400). I had it scheduled for delivery at my work address. I learned the carrier did drop by twice while we were open and DID NOT EVEN STEP THROUGH THE OFFICE DOOR (our door makes a very loud popping sound when opened to where I can hear it!) and marked in his log "BUSINESS CLOSED WHEN ATTEMPTED". I called the local post office angry the next business day to complain: "YOUR CARRIERS ARE LIARS FALSIFYING DELIVERY INFO!" I got my medical kit the same day of my complaint because our employee was outside in our parking lot, and the carrier handed it to the employee... my account on Amazon.com did not record the delivery, either, and said the next attempt for the delivery would be 2 days later.

My product was shipped via USPS and I still have not received anything because for the first time ever the carrier left a slip in my mail box rather than leaving the product - I have called USPS multiple times daily and not once have spoken with a person and tried online to reschedule deliver which I am told is not an option as I went to the link multiple times and received an automated message I could not reschedule plus they don't answer the phone and I sat at my desk for an hour waiting for a call back that ended up being a recording and when I followed the prompts I got NOTHING. I want my shipment left and I can't TALK with anyone!! Communicating with the recipient is non-existent.

On 6/9/2017, I mailed a tan birthday card in the collection box on Vassar Drive and Freeland in Detroit, Michigan at 7 AM. The box indicated pickup would be at 1 pm. I had a return address in Detroit and the card was going to a P.O. box in Riverside, California. I made sure I had the correct postage and address. I'd made the mistake of putting some cash in the card. I figured whoever felt up the envelope would not feel anything like a gift card and would not be tempted to steal it. Boy was I wrong!!! This is the 7 mile, James Couzens area which is serviced by the 7 Oaks mail station.

I use USPS for mail delivery on my EBAY packages. I sent a package out with an item valued at 35.00. The tracking number shows the travel of the package right up to the destination post office in NY. It shows that it was scanned in and what time and after that NOTHING! I put tracers on it and called my post office, along with the NY post office but magically, the item has disappeared into thin air. Now I'm wondering why there is no accountability of that post office since the package landed there and now it's gone... where??? I could see if it was lost in transit but no, it was scanned in at the post office where it was to be delivered from. What recourse do we have when this happens. They should be accountable. I refunded the customer their money and now I'm out that money and the product. What can we do about something like this?

I purchased an item from an online store that only offered USPS. There was standard shipping and then expedited two day shipping for 32 dollars. Unless the trucks are out in neighborhoods overnight, the status updates are incorrect as my product was out for delivery from my local post office for 36 hours. I checked the status on day of delivery and it says they attempted to deliver but no one was there to accept. The notice was in the mailbox and my fiance is a stay at home mom, so I am led to believe that no attempt was made and in reality they intended for me to pick it up from the beginning. I feel cheated out of my shopping costs, because I expected to have my item today, but the notice says to come pick it up at 8:30 the next day. I suspect this problem is standard operating procedures for this company and if possible will never use their service again. Dishonest and lazy.

We are constantly getting other people's mail in our box. We are not receiving our mail. Our Lowe's bill has gone MIA for the past 2 months. All the girl will say is, "I'll try to do better". So sad!!

My package has been in a different state for 35 days. I have contacted USPS by phone and countless emails, also opened up claims. USPS will not help at all. It is really sad but there is nothing a person can do. I will be using UPS as much as possible because if they (UPS) lose a package they will resolve issue in 48 hours. USPS will never resolve issue.

I was expecting my package today. USPS tracking said it would be delivered by 8 pm. My husband I have been home the entire day yet 'tracking' said that there was 'delivery attempted'. How can that be? We were both here to receive the package. No knock; no doorbell. On top of that, USPS tracking website said there was a 'notice' left regarding delivery. No notice. What is with USPS? This is the second time that USPS said they couldn't deliver a package when there were persons available to receive. Now I have been on my cellphone ON HOLD for the last 53 mins. waiting for customer service rep at USPS to come on the line. USPS has wasted so much of my time and have inept delivery personnel. No one has come on the phone line and their closing hours are in one minute, so I will have to hang up without getting any customer service. 54 mins. of waiting on the line with no one there to answer customer inquiries is ridiculous.

I have been ordering from Wish.com and eBay, all my orders come in except my Jewelry, from China, all my orders come from China, I get everything but my rings. Customs says that they can do what they want with my packages, and the Post Office here in Arizona says they will keep watch but I have been waiting for my rings since April. I sincerely believe that they are stealing my Jewelry. I use to get all my things like clock work now I am not receiving much. I am not sure how to get an investigation for both. I think it will be found there is a lot of theft in both agencies.

I was wondering if someone can clarify why my local post office won't deliver my parcels to my door. They claim the following: "Thank you for your inquiry to the postal service. Unfortunately, we do not deliver packages to the door. Even though you are only a quarter mile from the mailboxes, we deliver to the cluster boxes only with the exception of Sunday Amazon delivery. I apologize for any inconvenience this may have caused you. Please feel free to contact me if you have any further questions."

For quite a while now the postmaster of Salisbury, NC Post Office decide that packages that do not fit in the mailbox will not be delivered to the doors. I shop online often on sites like Amazon and I have a history of problems with non deliveries and even being treated rudely on the phone by Post Office employees including the postmaster who beside of being rude, behave very unprofessionally. I was supposed to receive a package today, a while back I signed to receive updates by email of my deliveries with tracking numbers so I have been getting emails for this package too.

I live in a small town, LaRue Texas. My regular Postal Worker Sandra was on vacation. Sandra is absolutely wonderful! Always friendly and helpful. The best! The substitute while on vacation "Olivia" took her place for 2 weeks. I received a email from Kohl's that my package arrived at the post office. Since my husband was just coming into town I asked him to pick up the package. When he got to the PO he was told the package was not there by what he described as a rude person that said in a nasty tone "It's not here." He also commented, "That is not the regular lady, she is always nice." (He does not go to the PO very often.)

I used the USPS postal insurance to cover a package mailed to California. It arrived damage. Claim was denied because the company would not take it to the post office. I uploaded photos and invoices and everything on my end trying to get my product covered but I mailed it across the entire country. How do you expect me to pick up a package? I used your services to mail and bring to you. USE FEDEX or anyone else. This business runs like the rest of the government just there to take your money and laugh at you. Looks like someone purposely kicked the fragile, and what's funny is the counter cleric inspected it to make sure it met their insurance guidelines.

I would like to share my very bad experience with US postal services this year. When I was shopping at USPS office in Blaine, WA for some fastest services available its clerk had recommended its fast 3-5 working days anywhere in the world. So, I did agree to pay $65.00 for my letter size package Priority Mail Express International Flat Rate Envelope with my very important legal documents to be delivered to Russian Federation in 3-5 working days and let them ship my envelope on April 14. 2017. And then I had to open 2 cases over USPS horrible automated telephone services because they were not able to locate my package in Tokyo, Japan and then in Moscow, Russia. One case # **.

My mother in Texas mailed a package to my daughter in California on May 17th. The package arrived at the distribution center in Bell Gardens where it has been sitting since May 20th. Today is June 17th and it is still there. 2 weeks ago my mother called USPS and they "claimed" that they found the package in Bell Gardens and that it was heavily damaged, yet even the package that they heavily damaged hasn't made it to our home yet.

USPS lost my court documents and after emailing them, submitting an online search, investigation and opening a case, the results are zero. My mail was certified, with return receipt, signature request, but the address turned out to be undeliverable, which means the mail should simply return to me. According to the manager of Canoga Park post office, California the clerk didn't return the mail in a timely manner. And that is the only response I got. USPS decided if they lost the mail they don't hold any responsibility and have nothing to do with that. Unprofessional and irresponsible people who work their need to take their government job seriously. Very disappointed and good there are other delivery companies that I will switch to.

I have been trying to get new keys to my new home PO box for two weeks. Every employee at the location (Encino Ledge, San Antonio) promises me I'll have my keys. Of course, no keys to be found. I forwarded my old address for 06/14 then moved it to 06/26 because Encino Ledge couldn't obtain or make keys for their address boxes. On June 12, with no notice, my existing PO changes my lock before the forward date and does not have my mail. Did I mention this mail fraud, locking me out of my own box, has my paycheck and medical prescriptions? I give up. Two post offices and many, many incompetent employees that are of zero assistance, Not one has returned my call.

USPS will not deliver packages to my gate. According to regulations they may leave packages at a gate with written permission. I have done so, and they still refuse to leave packages at my gate. The reason on USPS tracking is no access to front door. The reason checked on the slip left in my box is that myself or a representative must be present to sign for the package. According to the postmaster, the contract carrier does not want to perform a 3 point turn around in my private drive. The current post office for my residence is 20 miles west of my home. I am never in that location to pick up my packages. I work 40 miles east of my location, so I need my parcels delivered at my gate. I can longer order items from Amazon because USPS is now the carrier. The postal service should be abolished.

This is the worst place to use unless you enjoy not receiving your package or being told they can't do anything about it. The whole point is to track your package not having people this upset with your company. But they are HORRIBLE!!! The company I ordered from has re-shipped this one order three times now and every time I receive nothing.

They lost my package, lost half way across the US (Fort Worth bound, lost in Fort Lauderdale). Filed a claim. They couldn't find the package. Then I get bombarded with email updates to their incompetencies as a service provider and wanted more info - they have the tracking number and last known location. I gave up on ever getting any real service but continued to get blasted with emails about their inability to do their job. Trying to get someone to stop the harassment me with emails. Took over an hour due to their website uselessness in addressing their problem. This shows me how real customer service lacks and why they continue to lose money as a service provider. Amazon be aware of their incompetencies and real lack of customer service.

I am very frustrated with this post office (2600 MICHIGAN AVE KISSIMMEE, FL 34744) and its carriers. They have several times delivered our packages to 2530 Michigan Ave. (my VIP box) instead of 2580 Michigan Ave. I had to physically go the address and ask if they got my package which they did. So the package has been recovered by me. This post office is notorious for not paying attention and delivery packages to other addresses causing delay, time loss, and unnecessary aggravation. It has now been several times we have had this happen.

To start with I have a 16 year old who just got an ID from DMV in order to start her first job. It should have been received in a week to 12 days. Never received it. Called DMV and apparently post office sent it back stating it was undeliverable. Ok DMV mails ID back to me again and it's been enough time to get it and still no ID. I call DMV again and they stated that they haven't received it back to them the second time and told me to call post office.

I went to USPS at 1 Floretta Pl, Raleigh, NC at 11:15am June 5, 2017 to renew my US passport. An Asian woman clerk criticized my picture, "You must have a smile" and sent me home. I then read US State Dept Passport Requirements online and it reads "you must have a neutral expression or a natural smile". My picture is perfectly neutral and even has a hint of a smile. On top of that, this Asian woman has an unpleasant attitude, with no smile and rude expressions. The USPS management must retrain this woman clerk, or their review rating will continue to decline below a "1" rating. Reviewed by a USPS customer, SCC.

The USPS is the most horrible business out there! They continue to lose packages and not 1 USPS rep cares. NOT ONE! They have lost first class mail and priority mail in my case. I call them but can't get a live person. Just a continuous phone loop. I don't even know why I'm posting this nothing will get done! The USPS should be closed and mail service privatized. Maybe then people might do their jobs. I just want the package I paid for. Why is that so hard? Really I need answer on that. I'm confused how they get away with this.

A patient sent a film guaranteed overnight. First post office said doctor's office wasn't open, now they are saying no one was there to sign for the package. We average 10 packages that have to be signed for every day!!! They are not refunding the patient who paid for overnight!!! Fraud. They keep telling me someone will call me and no one does. This is taking advantage of consumers!! Unbelievable. Fraud by the government of its people. Very sad.

I've been to the post office 1223 Sitter Ave on several occasions mainly to complain about delivery on several items that I've ordered via internet. For starters I start with calling three hours straight no one answers. I go in proving to the staff with a photo of my order claiming that an attempt was made, or that it was delivered. Which most of the times like today. It's untrue. Someone was home had they actually taken the elevator to the sixth floor. Why is it that government workers don't do their jobs as carriers. I complain and as it stands, to no avail. It's sad a person sits around and waits for an anticipated package. And when you go to the mailbox to check a yellow slip they tried to deliver and you were home all day not only once but after two or three attempts is beyond human comprehension. This office needs to be investigated ASAP!!!!

I shipped an item back for a return to a company, specified that I wanted insurance on the package, paid and went on my way. Turns out that the package was not shipped insured, and has been "in transit - delayed" since April 21, 2017 (today is May 30, 2017) after leaving the Bell Gardens, CA USPS facility. Look up the Bell Gardens facility online - it's apparently the black hole of the USPS - packages lost, stolen, etc. from there all the time. No way to contact anyone at that office.

A few weeks ago I complained of a package left outside my enclosed porch. The item was rained on and ruined the foodstuffs contained. Just this past evening, Monday, May 29th, 2017, I returned home to find the same exact problem, minus the rain. I have a camera surveillance system on my home, and have movie clips of each incident. My first complaint garnered little attention from the USPS hierarchy, and wonder what will happen with this one, if anything more.

I had a package delivered 5/25/2017. The box was tampered with and my item was stolen. I was delivered an empty box. I still have yet to hear from the supervisor Mr. **. He looked nervous when I showed up with my empty box to report the incident. He ensured me that he would look into it by checking who was working that route. I told him I would be able to recognize the male employee who made the delivery because two packages were delivered the same day. One required a signature so I had an interaction with him. I unfortunately didn't see that one of my packages was tampered with as it was placed upside down. I highly suspect that this particular manager is aware of the theft the carriers are doing.

I ordered a cat litter with Amazon and the item was shipped with USPS on Fri, 05/05/2017. Apparently, the carrier tried to deliver the item on Sun, 05/07/2017 according to their online tracking system. I highly doubt this information because I doubt that USPS delivers on Sundays. Furthermore, my fiancee and I, we were home all day and no attempt was made and not even a note for a delivery attempt was provided. The box is a heavy one and I have noticed that USPS has failed to deliver heavy items to me for quite a few weeks.

There are new panel mailboxes in my apartment building with larger mailboxes. There is a slot for outgoing mail. The regular letter carrier was very efficient at delivering and picking up the mail. She was moved to another route. Since then we have had substitute carriers on a regular basis. They fail to pick up the mail in the outgoing boxes. This has resulted in payments that I make by check and send through the mail not being delivered. I will now have to resort to paying my bills in person as the online bill paying experience with most vendors has been just as bad for me.

You would think that with all the bad reviews on this site they would take action and improve their PR outlook, but it's the government we are talking about here. They don't care what grievances we have. Paid for a 2-Day flat rate service, but the package was redirected 4 states to the west and it's been 2 days already. I'm currently on the only phone number provided on their website after trying to locate it for 30 minutes. I've been on hold for 38 minutes now and not one person has answered to show that I'm going to be helped soon. The lack of customer service and help lines make it obvious they are set up to make you want to give up trying and just deal with it like any government run agency. Pathetic.

I mailed myself a package of my mother's family's photographs in early March from Minnesota to Massachusetts. Hundreds of antique photos of my grandparents' and great-grandparents' family. I lost my mother to cancer that same month so these images are precious to me. The USPS lost my package and has not been able to find it even though I have a tracking number. Now they say they have tried to find them and have not been able to yet. They have provided me with no information about where or how this happened! This contents is worth more than $25 in real value because the images are antique so they should be able to spend more time looking for them. They tell me there is nothing more that can be done. That is not acceptable! My mother is dead now. This package was supposed to be all that I have left of her. Now the USPS made it so I do not even have that. Thanks for nothing.

On May 6, 2017 my carrier scanned in a package at the wrong address. The people at that address said they never received a package. I am a business owner and the package contained merchandise for sale. I had existing orders for the contents. The package was insured. I was advised by USPS that the carrier would be held responsible. They would ask carrier to pay the $. If carrier refused a letter of intent would be issued. Then the carrier would have to comply.

Never again, USPS. Totally unreliable. I have been waiting 3 days now for an urgent, overnight, very important delivery. No resolution, no concern, no answers. What a miserable, poor, inefficient and "has been" service. You deserve to go under, as long as you all get your benefits packages! Typical government employees.

I have used USPS priority mail 2 times in the past 2 months. The service is horrid, have not been able to track my packages and the last one has been 5 business days and the priority envelope still not delivered, no tracking available. It cost me a lot of money for a pending sale. No way to reach a person and the tracking is horrid. Will never use a premium service from USPS again.

Mailed a padded envelope (classified as a package) on 5/10 to my real estate agent at her home (where she is the only resident) 2 states away from me. On 5/13 tracking said the local PO had received it and it was out for delivery. As of 5/17 it is still out for delivery. 3 calls to that local PO in Chapin SC and no one knows where the package is. First call I was told the address was incomplete. However, the clerk told me the route driver had the pkg and was delivering it as we spoke. But my realtor still never got it. 2nd call, different clerk, said it was possibly returned to me... however, wouldn't tracking indicate that I asked? He didn't know, he would have his supervisor call me.

There's something funny going on lately. It feels as if people just do not care that much to do their jobs effectively in today's society. It's as if government organizations/business feel the need to just fill a job opening with the next brain dead operator. Not only is every comment on here accurate but it's shocking for a business to be around for years on years and still have it absolutely suck. I entrusted USPS to deliver my boxes effectively and with little to no problems, 1) for the amount of money I spent to have it shipped, 2) my boxes were packed extremely well (I even consulted with the employee to make sure that everything was wrapped and was told, "Looks perfect to me"), and 3) let's not forget the little box which you select when asked if there is anything fragile, which of course I responded to as "yes" and having all the employees acknowledge the contents and how they were packaged.

The staff at my local USPS branch in Hyndman, Pennsylvania, spray air fresheners that leave behind scents that literally start to close up my throat and make me sick with congestion, fatigue, pain and other symptoms for days. I've complained twice now and the problem has only gotten worse. I have a free PO Box inside the lobby that I can't access without getting sick.

Purchased a product in CA and paid $45.00 for NDA guaranteed. Address is correct on package; checked with company, and it didn't arrive. 5 days later tracking says address is undeliverable. WTF! NEED TO CALL CUSTOMER SERVICE TO FIND OUT WHERE IT IS? Forget it!!! Over anywhere from a 1 to 2 hour hold time to speak to someone. Been trying to get this resolved for 4 days now. 4 days of being on the phone for hours trying to reach someone. Life is too short and I paid way too much to put up with this all consuming task. I even did the "We'll call you back when it's your turn and you won't lose your place in line" crap. Wait was an hour and it's now been 2 hours and no return call.

Poorly designed and developed website: As a retired CIO with over half a century of work in the design and development of IT systems, my advice to USPS management is to take stock of the level of competency in your IT group, from the coders, the QAers, the designers and especially the senior management that would allow such a dysfunctional image of the organization to be presented to the public.

I sent a really important parcel via certified mail on April 11, 2017 and they were not able to deliver it. First, the postal workers failed to scan the envelope when it arrived as discovered by the postal investigator who was looking into my claim of lost mail. Then, I called the recipient directly and gave them the tracking number and they went to the Post Office to pick it up. Sounds simple and like a basic function of the postal employee to look up the parcel by the tracking number and hand it over - right? Well they could not even do that.

I have only had one issue with USPS in my 44 years of living. It was during a storm in the North East of the US, where the package originated. This hindered delivery times for all major parcel shipping companies. I cannot blame USPS. Some stories I have read are one time instances, as if no other parcel company has ever made an error. One woman wrote that while USPS made an error, FedEx came through which is funny because in the 4 or 5 times a company that uses FedEx to ship my items I have ordered, they almost always have come a day later than the estimated delivery date. UPS and USPS have always delivered my packages on the estimated delivery date. USPS has also delivered packages a day earlier than estimated on occasion. I have always been treated with respect, and when I have not or felt I was treated rudely it was my mistake.

Once again, the envelope I paid $6.65 to have delivered in 1-3 days, is delayed or misplaced. Their percentage rate of successful deliveries with my sent mail is appx. 50% at the 1-3 days as advertised. My latest attempt was on 05/10/17 at 12:09 PM. I'm writing this review on 05/12/17. My envelope tracked as far as the first USPS station (El Paso, TX) after leaving the post office I mailed it from. Which means more than almost 60 hours later it still hasn't moved. And honestly, customer service is useless. They can't tell you anything more than what I can see for myself when I track it.

This is an account for the USPS located in Briarwood NY, 11435, Archer Ave. 11435, and Flatlands Ave Brooklyn, New york. ALL: If you have phone lines, why don't you use it? On multiple occasions, I needed to contact the post office regarding misdelivered, missing, or damaged packages and not once did a single employee answer the phone. There's no voicemail or automated answering service (I assume) so it just rings until you hear the clicking of the line "Opening" and immediately being disconnected. Really, USPS employees? I'd assume that the least you could do during working hours is work. Answer the phones, assist customers... Get paid do something other than sitting around attempting to look preoccupied when someone enters the location.

I am a seller on eBay and just in the last 2 weeks the USPS has damaged two of my packages and sent another package to several states for 2 weeks. I always take extra packing box inside a box and plenty of bubbles and peanuts and they must have used my boxes as footballs. And what makes me mad is you can't talk to a human... so I keep pressing zero's and they put me on hold for over a hour to finally talk to someone that took my information and told me that wasn't her area and she would have someone call me... and of course I received no call... imagine that.

I recently shipped a package and my claim was denied. I walked into the USPS store in Nashua NH in Feb this year. I ASKED the clerk to help me package the contents (Harley Davidson Shocks x2). The clerk was great and helped me package the box with bubble wrap etc. It was then weighed, closed and labelled and shipped. Upon handing my contents to the USPS employee I never touched the item again. I sent this priority with no insurance. Two days later the recipient received the box from his mail carrier and there was a gaping hole in it. No attempt had been made to seal this hole and the contents were gone.

My package was left on the ground under a row of mailboxes, my mailbox being across street. Expensive diabetic shoes which should have been left at front door! LAZY!!! No wonder the term "government worker" is an oxymoron.

I sell on ebay. I shipped a 700.00 dress from Redding CA to Edison NJ. The clerk who works at the PO box station gave away without a scan, and without getting a signature a fully insured item which required scan and signature. They do not answer the phone, nor will they reply to complaint **. This is an open case and they have NOT called or tried to rectify. Since I cannot prove this customer has this item, I will be forced to open an insurance claim. Maybe that will get their attention, but I doubt it! That clerk who decided to hand over a highly insured box without doing his or her job correctly can reimburse this item. This Edison NJ office does not answer their phone, nor will they reply to this open and active complaint! Thanks a lot for failing at your job! When an item is insured for over 500.00, it required a scan and signature. Even cheap items get scanned, but this clerk didn't even bother to scan! HORRIBLE!!!

I'll keep this short: shipped several boxes of stuff, was told I had up to ~$300 insurance on each, one of the packages went missing and two others arrived with half their contents gone (they even verified this by comparing the weight at shipment with the weight at arrival). Then I was told I actually didn't get insurance. Why did they tell me I had insurance when I paid for it?? Lost several hundred dollars of stuff, with no recourse.

Had a package shipped with express delivery and specified date. Paid close to $40 for two day shipping from Los Angeles to Seattle. Package never made it on specified date, called USPS and was on hold for over 30 minutes and had to give up. We looked up tracking the next day and for some odd reason, the day after our "guaranteed" delivery date, it ended up in Anchorage, Alaska. Finally called again and got a hold of a representative, she was very nice and helpful I will say however I asked her to send me shipping information and tracking and I never got it.

On 4/29/17 I went to the US Postoffice Journal Square location to apply for a passport for my son. When I got there I asked a lady was she online for the passport. She said yes. While waiting on line there were two people in front of me. No one from the postal service said anything about needing a number. While waiting on line I found out that the two people ahead of me as well as myself didn't have a number. Meanwhile the two people after me did. When it was time for the person in front of me to go to the counter a person behind me walked ahead of her and said she was number 8.

We ship regularly thousands of mailers per months. When shipping with USPS we take in consideration that we will lose orders shipped and we need to reship merchandises to our clients. This cost us about 10% of our annual revenue. IT IS UNACCEPTABLE but they have a monopoly and they are even terrible. In comparison, we also have a production center in Europe and we never have any losses even close to those numbers over there. Actually when we ship from Switzerland to Canada it gets there with regular mail in 5 days. When we ship from the USA to Canada with same regular mail. It will either get lost or take 15 days. It is shameful where is MAKE AMERICA GREAT AGAIN going to really happen?

When you call there is never any real person to answer the phone. If you use the callback service it will hang up on you after it tells you that you requested to be called back. What's the point of having employees if you're just going to let the automated machine do all the work? Worst customer service ever.

I sent 6 boxes from Tokyo Japan by surface mail/sea mail to the United States starting in Jan. 2017. In April, I received 2 boxes. The first box was torn apart with all my personal belongings strewn inside the box. Before it left Japan, it was packed well and taped up. When I received my package, I was shocked and disappointed to see how the American postal and Customs and Border Protection officers had mishandled my items.

I ordered a package first class mail from China, to be delivered at my business. I received an email from the company stating that it had been delivered to the mailbox on a Friday, but my company does not have a mailbox, we have a receptionist that receives the mail, and my business was not open on that Friday. I went to the Irving Post Office 75061 on the Monday and asked about the package, they took my number and said they would get back to me. I never received a call. I continued to go to the post office two times each week and received no resolution or word of my package, each time being told that they would call me. I also left messages on the "supervisor’s” voicemail, but it was never returned.

I sent a package using priority express shipping, paid $23.95 for this envelope containing a single piece of paper that needed to be delivered by the next day. 2 days later I checked the status and found the letter had been sent to the wrong post office and now they don't know when the letter will be delivered. They said I will get a refund but that's not the point. The letter HAD to get there in one day. Incompetence at its finest.

Victorville Main Post Office. Lived at same address over 20 yrs. Never had problem before. Was gone emergency hospital 1 and 1/2 week. Received "vacant" note with no mail in box. Waited over 2 hrs. in line. Lady admitted they should have sent notice indicating they would hold mail for 2 weeks if box got full (of mostly tons of duplicate junk mail of course). She admitted they just put "vacant" note and sent all my mail back to sender; including tax refund and 2-day Prime Amazon package. Come on, they knew it was not vacant. Who gets a tax refund (not sure if they stole it yet) and 2-day Prime guarantee with Prime stickers/shipping and doesn't live there?

On April 18th I mailed a package out "certified." It is April 24th and the package is incognito. There was no genuine concern from anyone that I encountered. How is this a federal operation?? I will never use this service again. I wish I had known that mailing certified was not a guarantee. DO NOT USE USPS!!! The government has tracking on everything else. I am assuming that this is the least important.

I purchased about 4-5 dozen USPS Priority Mail stamps with intentions to use the service. The USPS website states that these types of packages will be "Delivery in 1 to 3 business days". In my experience this representation is a complete fabrication. In my view, it's complete fraud. You should note that there is a footnote disclaimer on the bottom of their page that states "In most cases, the expected delivery date printed on your receipt or provided at checkout will reflect a delivery time of 1, 2, or 3 business days and is based on origin, destination, and drop-off time. The expected delivery date does not come with a money-back guarantee." The problem with USPS Priority mail is the Postal services use of the term "most". The world describes the word "most" as "in the majority of instances" while the USPS defines "most" as "occasionally", "sometimes" or "rarely".

Not at all surprised that the current rating for this sub par organization is 1.2 stars. Deservedly so. It's unfortunate that the USPS is among the government-run services that are nearly unavoidable. Same goes for public transportation, which I do my best not to partake in. Were it not out of necessity for running a small business online, I would have nothing to do with the pathetic, unreliable US Postal Service. They just lost a package I had sent - the tracking just froze. No notification. No resolution. It just stopped. Do they hope that people won't notice that - Oops! They lost the package? How does this happen? I am in no way not understanding of human error, but this is more than just a mistake. The entire package was lost. The service they were paid to provide therefore was just rendered null and void. And they won't even take responsibility for it! It's like going to McDonald's and ordering a meal, paying for it, and then it never comes.

Of all the items I have ordered through the mail in the past year, about 80% of the packages sent through the USPS have been lost, and another 10% arrived damaged. To me, this is unacceptable. I am so frustrated with their service that I am willing to pay extra to have it delivered by a different courier service. I recently ordered clothing through Etsy. The package was mailed in Malaysia and I was able to track it until the USPS received it. Now I cannot trace it and it's probably lost forever.

I sent my packet to USCIS, it always shows in transit and they don't even bother to update the status. I tried calling USPS office many times, no response. Customer service just tells the same thing that is shown in tracking. Luckily, my packet reached destination, those USCIS department sent me msg that they received it. But USPS still shows packet is in transit and not delivered. It's is so called U.S mail. Read about in Wiki: "The United States Postal Service (USPS), (also known as the Post Office, U.S. Mail, or Postal Service), is an independent agency of the United States federal government responsible for providing postal service in the United States. It is one of the few government agencies explicitly authorized by the United States Constitution."

According to Joe at the post office he called me after I contacted them twice about my complaint about the mail carrier. According to Joe more less said that it was my fault. When a carrier lock my package up in the mail never pressed apartment buzzer so I can come down to receive it. He kind of stuck up for her over the phone which left a bad taste in my figure of speech. I am Prime member from Amazon and I paid money to receive my packages. I don't know why the post office favor the mail carrier. IT is shame. Did they don't care about the customer Plus senior citizen.

I guess there's a first time for everything and this is officially my first time with a very negative experience dealing with USPS. I live in southern NJ. I sent out an item on April 11th destined for Texas for an upcoming sports autograph show. My tracking info say it was in transit to the destination as of April 12th. Then the Disneyland fun begins. From April 12th to now April 18th, it's a complete guessing game as to what happened and what is going on because as of April 18th I guess my item arrived at Jersey City, NJ??? So from the 12th to the 18th, my item either didn't leave the state or for some unknown and yet to be explained. Reason, my package was either sent back or ended up in Jersey City.

I mailed a package from Washington to my son in Arkansas and I told the postal worker that I needed a tracking number and she told me that I had to mail it "Certified." which I have never had to do in all the years I have mailed my son packages. Well it took two days to get to Arkansas, which I understand, but it took three days to get to my son and when the mailman delivered the package they just left a notice in the mailbox stating "Attempted delivery but authorized recipient was not available." They never knocked on the door to try to deliver it because my son was home at 10:21 am when they attempted delivery. Now he has to take off work and go to the post office and try to get the package AFTER a WEEK!!!

It was not as described, and when researching I found that this was enough of a problem for many other people to also complain about it. Make sure it's actually in the mailbox when you say it is guys. That's just terrible business managing.

I sent a package and paid for 3-day service - $18.70 total. It's been 5 days and package has still not been delivered. I called the 1-800 USPS number, waited 25 minutes for representative to get on the line, only to hear that they don't GUARANTEE the 3 days, it's an EXPECTED delivery date. As they don't have GPS, they can't even tell you where the package currently is or when the expected delivery date will be. This is the LAST time I send a package with USPS. It's not worth the headache and will be opting for another delivery service for next time - UPS, FEDEX, DHL... Please think twice about sending a package with them.

Please don't use this service!! On the tracking service it says my package has been delivered however it is nowhere to be seen. I would like to say USPS has been helpful with my situation but they've been anything but. They are impossible to get in touch with, no reply to my email and no answer when I've tried to ring them. It's quite disheartening when you put trust in a postal service to deliver your goods and when there's an issue they don't even have to decency to reply to an email about it. So like I said before DO NOT use this service and hopefully you won't have the same fate as me.

For the last year I've had so many incidences of packages and envelopes never being received. On my end as well as if I send something out myself. I sent out my wedding invitations and they had two stamps which wasn't even necessary but I wanted to ensure weight, size, or shape couldn't be the issue. So 80 out of 100 received my invitations. That's 20 gone "missing". All from different zip codes. A lot from 19134 though. I was told give it a couple more days even though it has already been weeks since others have received theirs. Of course I spent a pretty penny on these invitations and they are just in the Lost World Of USPS. I don't know maybe a manual sorter just broke up or got a divorce and really had it out for wedding invitations which were obvious especially with my overpriced forever stamps that used. But then it comes down to when I send envelopes out from work with record copies.

$65 for an express international shipping, which must arrive the week after. It took about 20 days, so I claimed the company. First, they denied me any delay had happened at the office. Then, when I used online claim, they contacted my addressee, and she confirmed this delay, so they sent me an email saying something like "Accepted for claim, you will receive a package with info". I didn't receive this package, so I put a second claim, and finally I received it. This package contained no info for refunds, just a card with the local manager's email. I wrote him to ask how receive my refund, and he just answered me again that "according their track, they can't see any delay in that shipping", and "anyway, we don't refund international shippings". I sent it last November. It's April. 5 months being tricked by this people.

I live in a community we do not have strict security and anyone can come in. We have separate place for everyone's mailbox right when you come in. I order a lot of things in Amazon and this is the 5th time they leave a slip in my mailbox with my address written down but nothing else!!! I was always home. They never bother coming to my house and dropping my package. Sorry but I have to say this. They are a illiterate or just plain lazy!!! They do not know how to fill out a slip. They only put my address with a marker and I would have to bring that to the nearest post office and find out what it is. This is becoming a routine thing for them.

St Johns Post Office 11213 Brooklyn NY is ALWAYS a NIGHTMARE. This is the 2nd time this post office has lost my mail for an ENTIRE month after I put my mail on HOLD. The postal worker who processed the hold treated me badly calling me names and telling me to mind my business because I allowed an elderly woman on a cane to go in front of me. She was disrespectful and I think she spitefully did not process the hold. Her name is Ms ** and she should be fired. The Supervisors there are no better. They lie, waste your time name follow up. Namely one Ms Supervisor **.

They don't deliver. Lazy people. They don't knock on your door, they don't ring the bell. My status was DELIVERED ON MAILBOX. I went there, nothing in my mailbox, no package inside. This is ridiculous. I call them, visit them, talked with supervisor, everybody said "We'll call you" and nobody did.

Disgusted. This was a time-sensitive package and it is now two weeks. Package was to arrive by March 23. Nothing shows on tracking until March 31 and it is now April 4 and it is still showing 'in transit' - stuck in Harrisburg 17107. We've reported the problem and still no report on where this package is, when it will be delivered or if it EVER will be delivered. Mistakes happen... but... This is the second time for us. The last episode was when my DIL mailed out seven cards to multiple towns - only to have all seven cards come BACK to her a MONTH later.

I've had many bad experiences with the USPS and tracked mail. How can they sell tracking yet not be able to find and or retrieve that same mail when it gets lost in the system? I have several times had packages that had delivery dates of three to four days and take several weeks to get delivered even after a claim for lost mail was filed!. The mail showing in their tracking system as just sitting at various post offices and or just in limbo as in route to destination for days on end and never moving.

I'm extremely disappointed after USPS FAILED to deliver a box with EXPENSIVE shoes. I really trusted USPS and they never got back to me on my lost items claim. I had a beautiful (1) pair of Michael Kors black ankle rainbows that go for $149. (1) pair of Montana Brown Fringe ankle boots that were $60 roughly. I'm super upset since no one from USPS has compensated me for the loss of these shoes AT ALL. I will never mail anything out via USPS unless I get some sort of compensation back. I've resorted lots of people to go to FEDEX and other competitors due to the way my case has been handled from USPS. This was an error on their end and they should try to compensate me for my monetary loss. All I want is to repurchase my favorite shoes and move on. :(

Very likely, they either stole it or they just don't care. Used our oldest postal service USPS and I am having a nightmare dealing with their unqualified, overpaid, lazy, depressing personalities and I am never, ever going to use USPS ever again. So, my items are missing and all I received from the USPS was two lines stating they lost it while in transit and sent a form to fill out. I went to the nearest USPS asking them to point/guide me towards correct department but they pissed me even more and made it look like I should be the one held accountable for not ensuring my package was secured. Well, I packed and taped my box but I did not know there were going to be some bandits inside your companies who would. I won't blame anyone until proven guilty but you guys get my point right.

I have been waiting on a package to make its way from China since March 12. Of course shipping across the globe does take time and until it reached USPS hands there was very little information on its whereabouts. Then they was even less information. It was delivered to my town Friday, the 31st and was marked as out for delivery. All day. It never arrived, updates stopped working at 9:24PM and the package is now going to sit at the sort facility until Monday. I would have been fine with this to begin with but USPS blatantly lied about where my package was, and simply marked it as out for delivery when it clearly was not.

My package spent 3 days at a Post Office in Orlando Fl, why they take so long to send it on. If my mail carrier Josh in Ohio attempts to deliver a package that requires a signature he doesn't knock or leave the notice for me. USPS sucks.

Pack n Play (not an itty bitty package.. a big one) sent by Amazon, received at DUMFRIES, VA 22026 post office 3/24 at 5:57 am (original delivery date was supposed to be 3/24). Called Amazon on 3/25; their representative talked to USPS. Told package sent to wrong PO (22026 zip office instead of 22025 zip office). Told they were transferring package to correct PO. Should arrive 3/27 or 3/28. On 3/27 tracking still showed package at Dumfries PO. Called Dumfries. I was told first (by postmistress Yesenia **) that it had probably been sent back to Amazon because they can't deliver a package with the wrong zip (Want to make sure this is clear: The USPS told me that a package with the wrong zip--all other info correct-- cannot be delivered!!!). When I objected to that I was told that it had been sent to main sorting office in Merrifield. I called Merrifield and was told they had not received it.

I have had packages stolen, arranged with Webster, Massachusetts post office to hold my packages. They did not tell new carrier to hold my packages. So a package was stolen. The post office admitted to me, that they did not tell the carrier to hold my package. Because the store where I shopped, did not insure the package, the post office won't reimburse me. I am the one out $130.00.

1 out of every 6 packages I mail out of state gets lost for good. Unacceptable. USPS is unhelpful. Once it's lost it's lost and there's nothing they can do about it they say. The rate at which they lose packages is astounding.

We own and love a full blood Siberian Husky, who we registered with AKC back in January. Yesterday, March 28th, we had a yard sale and a real creeper came up to me with vital information regarding my dog... the letter didn't appear to have been tampered with but we couldn't tell. The man claimed it had been delivered to his mom's house, and that it was sitting in the trash can where he found it and carried it over. He then began to ask lots of questions about my dog, like what she looked like, how old she was, and where she was at and finally if he could see her. I tried to be nonrepliant simply saying thanks over and over, but he came back later with a woman and they asked the same questions again. They left with a "see you again sometime" which doesn't give me any comfort.

They literally stole my $50 worth of mail, sent me a torn envelope with a "we care" letter, which obviously they don't care. They said we needed tracking for it, when we didn't want tracking to begin with. They are ridiculous. Never use USPS.

They don't deliver. You pay extra and they just go away with your package. Saturday and Sunday gets even worse. Lazy people. They don't knock on your door, they don't ring the bell, and nobody comes if it is a weekend. My status was DELIVERED ON MAILBOX. I went there, my mailbox was OPENED, no package inside. This is ridiculous. And nobody gives a damn about it.

I had two packages that I NEEDED to receive TODAY. I paid for insured (signature required) priority mail so that they would be receiving today. The tracking shows that they both were out for delivery this morning. The most recent package tracking says that they tried to deliver both packages and no one was home (3.5 hours apart for the two packages which makes no sense). This is quite simply a lie. I was home and specifically waiting on the package delivery. The doorbell never rang, no knocks on the door, and I have dogs that go nuts if anyone pulls into the driveway or comes to the door. NO DELIVERY WAS ATTEMPTED. Since I leave for work before the Post Office opens and get home after they close, it will be next Saturday before I can pick up; and to top it off I missed an event that I really wanted to attend waiting on the delivery. My advice is to absolutely not rely on the USPS for anything important. Use FedEx or UPS.

Package I'm waiting for was mailed from Jackson Heights NY on 3/20 and rec'd at USPS White Plains NY location on 3/21 where it's been sitting for 2 days (WHY???). On 3/23 it left White Plains NY at 1:43 p.m. to go Stamford, CT USPS location where it will sit for another day before it's delivered on 3/24/2017. It's 32 miles from Jackson Heights to Stamford CT. 32 MILES - 4 days to go 32 miles. PATHETIC. You have to be nasty, uncaring, and lazy to be a postal worker. They put the wrong mail in boxes every single day, & are now putting grocery store flyers in boxes because there's nothing else for them to deliver. Call and ask for a Manager or Supervisor, they'll lie to you, tell you what you want to hear.

Sent a yellow legal-sized envelope out to my family member. They moved and forwarded their mail. So it means they would have gotten the mail prior to their moving. Lo and behold no one knows where the hell it is... They have spoken to me like I'm a damned idiot which I'm not, finally told the last person off. Due to their overspeaking me and too boot telling me I have to look for the mail via this site. I mean really do your damned jobs cause you suck at it. Someone there at the post office should be doing their job. It is my mail legally and I want it back. End of discussion. And I purposely don't work for the post office. And I don't do stupid do your job. Because I'm not employed on purpose with the post office.

TALK ABOUT STUPID! First they tried to force me to move my mailbox to the wrong address. Then they withhold my mail. Then they came over to yell at me, personally, even taking their own vehicles to my house on a Friday to do it!! Absolute idiots at Hammonton post office.

Well where do I start... I had to send my package retail ground USPS due to the fact that it was perfume and that was the only way to ship it. Wasn't too keen with that but it's the protocol. Left my package with the clerk, paid for shipping on a $145.00 product trusting it with them, received my receipt with a tracking number to follow. I know it may take longer due to being shipped grounds and out of state. Well that was March 9th 2017. It left the post office that evening according to my tracking at 7 pm. Then on the 10th it was "in transit". Okay cool.

This package was shipped out to me on Thursday. I received this package on MONDAY. That's 4 days (not counting Sunday because it was first class, not priority express), and First class is 1-3 business days. Also, this package was shipped an hour car ride from my house, and the time description is for across the country? The original scheduled time was March 11, and it was shipped out on March 9. Then it comes on THE 13th?!?! It was in transit FOR 4 FREAKIN DAYS! That's just the time. Other than that, the service was good. They delivered it where I requested them to (side door) and the package was not in rough delivery or messed up at all, and the tracking was all accurate. They didn't make mistakes on the tracking (like they often do) and they didn't require a signature. (Thank the Lord because I was at work!!) I give it a 7/10. I'm hard to please.

I wish there were more options to choose from. USPS has the worst customer service I have ever seen. We deal with bulk shipping and use several companies but for small stuff the only option we have is first class mail and flat rate boxes. If we are unlucky and a package gets delayed or lost we must be ready to refund the buyer. Yesterday I spend more than one hour waiting for a customer service representative. They had me on hold and after over one hour they just hung up my call. This is very frustrating and sadly we can do nothing but watch our money go when they don't do their job.

I buy and sell a lot on eBay. As a seller, I use USPS Priority Mail service because I am able to leave packages for pickup by my local letter carrier. I pay a premium for the service because my buyers appreciate a quick delivery of their goods. USPS is CONSTANTLY late in their delivery of my items, both bought and sold. I have been tracking the number of packages that were not delivered on their expected delivery date and it's nearly 100% of the time. It's an open market and I will take my business elsewhere from now on.

I understand that SOMETIMES packages get lost or certain things will cause of a delay. But that should be rare, not the norm. Out of the last 18 priority mail 2 day packages I sent, only 3 arrived in two days. 8 took 3 days, 2 took 4 days, and the others took over a week. One even took a week and a half. There were no weather issues either.

I took three boxes into the Irvington, AL post office and the clerk advised me to put my packages on the counter because they already had the postage attached. I did. I only received email confirmation for two. The third package was never scanned. I have complained to the Postmaster and the Postal Inspectors and they blame me for the packages not being scanned. They said it is not technically mail until it is scanned. I'm confused as to why that is. Once it passes from my hands to theirs, then it is no longer my responsibility. I asked for them to prove me wrong and they will not. They would rather say it is my fault.