USPS Reviews

My package had an issue. Apparently the person sending me the package wrote the wrong zip code on the package and after calling USPS several times (which takes hours of waiting) they lied to me about the package being ready for pickup, then when I go to the place to pick it up, the guy says I have no package there. I call again. It takes them 24 hours to figure out where my package is, and by then it's being sent back to China, 7 days before the time I was told they would send it back to sender. The post office is a genuine disgrace and I hope they all lose their jobs.

I am becoming more suspicious after having a few missing in the mail over several years that there is no doubt a theft problem within the walls of the USPS, distribution centers especially. A ring went missing in Jacksonville Florida DC in May and still shows missing on tracking info. Got nothing but the runaround from that place. Read the online reviews on Facebook sites for USPS distribution centers. Many people suspect their mail has been stolen. If your mail gets "lost" you have to file an online claim. You have to buy at least a tracking number to see where your item stops moving. If you don't what a great platform for somebody to steal your item or package, you won't ever know what the heck happened to it.

What happened to the USPS in the past year? They closed a bunch of distribution centers that's what and parcel delivery has gone all the hell. I've had two packages show tracking to a distribution center, sit there a week with nothing happening, then show shipped to next facility and poof, they have disappeared. Are they dumping in a river or an abandoned quarry to keep up with quotas. Surely no one can be stealing this much. Who steals a pair of Swedish clogs, can't be any money in that. Really sad what's happened to a once fine service.

I've never experienced such horrible service, from sea to shining freaking sea. The USPS is a poster candidate for what happens when run by the government. I'll never use it to send a package again. FedEx or UPS will receive ALL packages from now on. My daughter's birthday package never arrived, said it was delivered, and when I called to inquire, I've been on hold for almost an hour. Clunkiest, most frustrating, least intuitive voice prompts/phone system ever. Wow. Just wow. They deserve to go under.

I researched online as much information as possible about my undeliverable package. I was able to request a redeliver with my address. Then it showed it was sent back. Then it said it was on its way to destination, BUT it did not say whether the destination was my home or the sender. THUS the only way to find out was to call. USPS said the wait was going to be from 45 minutes to 1 hour something. IT WAS 2 HOURS and 37 MINUTES before I could speak to someone to find out it was going back to sender. I asked why they weren't able to deliver and she suggested I call my local post office for that info. THAT is a joke because my local post office DOES NOT ANSWER THE PHONE!!! Otherwise I could have had the package problem fixed days before it was sent back!!!

I went to the post office today to ship a package. I decided to reuse a Priority Mail Medium Size Box. It had clearly been used before (even had an old shipping label on it). I purchased a Priority Mail label online and slapped it on the box, only to be told by the USPS that I cannot reuse the box unless I specifically purchase a Medium Size Flat Rate Box label, which cost 4 dollars extra. Boxes, apparently, cannot be reused - which is the dumbest thing I've ever heard.

Was sending by USPS priority mail express international to Europe an envelope with documents, paid $65. Supposed to be delivered in 3-5 days. Dropped at USPS on Apr 23, by tracking it has showed up at NY on Sept 2 11.30am. Talked to USPS, why it takes so long, asked for refund due it's almost 7 days passed, was told no refund due it was holding by customs. On my question what about if I used Global Express Guaranteed 1-3 days ($125+) and if it has failed to delivery in 3 days due custom - got same reply if it's hold by customs there is no refund. Certainly, next for international mailing will be using FedEx or DHL, looks like they more care about customers.

I sent a monitor by USPS to Southern California to have a minor repair. I wrapped it in two layers of bubble wrap and Styrofoam and it was boxed by a professional boxing co. with "Fragile" marked all over the box. It arrived destroyed. The company I sent it to notified me and I started a claim that day. USPS is impossible to deal with. There is no one to speak with. They emailed me that they settled the claim for a third of what the monitor was worth. They sent me a letter by snail mail that said the claim was denied. Mind you, I had insured the box. The website they sent me to was not online and there is no contact info on any of my correspondence. I will never use USPS again. I'm out $2800.00 which was the cost of the monitor and what it will cost me to replace.

I was being sent a valuable package which I had insured and requires a signature. As such, I had to be present at my house to receive delivery. Yesterday, Sat. Sept 1st, I took off from work in order to be at my house at the time when USPS said the package would arrive. It was "out for delivery" the entire day but was not delivered. Checking online, USPS said it would be delivered today, Sun Sept 2. So again, I take off from work to be at home awaiting delivery. I then receive a text today saying my package could not be delivered due to "animal interference."

Upgraded a package to priority 3 day from standard; spent twenty extra bucks, package still has not arrived after six days. Customer service rep was militant in their style and quite enthused to inform me there was nothing they could do and they offer no recourse. Absolutely sickening. Never again! I just love throwing away twenty dollars.

My mother-in-law sent us my husband's birth certificate from Byrdstown, TN to Nashville, TN via USPS. The mail was on hold for who knows what reason and there was not even an attempted delivery. It took us more than a month to get our hands on the mail and my husband had to make 2 trips to the local USPS store to retrieve it! The first time he went in, they said they had to locate it and so he had to go back the second time. Byrdstown is 2 h away from Nashville. Driving down there would have been a less painful experience. Despite this, I gave them the benefit of doubt. It's a big country and mistakes happen sometimes! However, after my second dreadful experience, I am swearing USPS off for good. Never again.

I’m so confused. I live in a four plex 2 upstairs apartments & 2 downstairs. I’m downstairs on the left side where the two mailbox’s for my sides apartments are. I’m new here, I ordered my first package at this address (entered address perfect). It’s supposed to be here today so I go on the tracking page & it said there was an issue with my address so it wasn’t delivered, like I said I put my address in fine so I know it’s not that, I live in apartment #3 so I went and wrote ‘packages go to side porch please’ on my mailbox & right above my side porch is #3. So I call to see what’s up, I’ve been on hold for an hour & 5 minutes! I mean seriously? Get it together.

I moved across town 4 years ago and I am amazed to see many different postal workers driving their trucks into everybody's driveway to deliver the mail. I'm not sure if this is even allowed by the USPS. On the days that they park the truck and deliver the mail on foot they walk across everyone's front lawn. The other day a USPS delivery guy decided to look into the front picture window and have a look - see inside before using the front porch to cut to the next door neighbor's house. Another time I saw a guy in plain clothes deliver the mail via everyone's driveway wearing headphones and talking on his phone. Another thing they do is they don't track packages right. I've received many packages that only show a label being printed and there is no status change for days until it's on your doorstep, that's if they even bother to show it delivered. Too lazy to even use a handheld scanner.

in a vicious phone loop with management with no help at all. All I would like is to have my mail delivered. MAYBE NOW IS THE TIME TO PRIVATIZE THE UNITED STATES POSTAL OFFICE. Get rid of people not wanting to do their job...

I've made several orders of a case of soda. The first time they said attempted delivery. I contacted the office and requested they leave my Amazon package at the door. Nothing the next day. On the third day they left an attempted delivery card. I took the card into the local branch and they said the package was heavy. The carrier didn't want to deliver, this is 4 days after it was supposed to have been delivered.

Please train your carriers (Sparks, Nevada), to learn how to pay attention and read the correct address on the box, or parcel... to deliver to the right person. It is beginning to be a 'hit and miss' situation... whether a package or letter will arrive... or, has been delivered to someone else... 'wherever!' Your job is to get the mail out to the public! NOT the wrong person, or address!

They simply say the package was delivered at the address but they can't prove the where we live. It's simply impossible somebody else take or stolen. Simple they don't deliver in the correct address and the people don't offer to you a solution. Simple they say we deliver and that it don't provide more help.

Doesn't even deserve a star. I missed an international mail and they left a notice to say they attempt for delivery and it was final. Shouldn't there be first attempt before they sent a final notice? And when I requested for redelivered, I never receive the letter and when I called they don't acknowledge the redelivery confirmation number, and made me call 1 office after another to check where my mail is. They started to ask for tracking number which I do not have access to (tracking number changed once it arrives at US from oversea country). They can't do anything with information I have and there you go, I lost my mail.

They suck!!! Don't deliver mail correctly! Sometimes deliver packages then send you an email saying that they attempted delivery but couldn't deliver it. The people that run York Haven post office are IDIOTS!!! Have dealt with them over the phone and the woman in charge is nasty every single time! They try to keep the jobs all in the family so that they can cover each other's ** when they want to. They also take letters and packages home with them instead of delivering them when they should, which is against the law!! Even the postmaster general won't do anything about these morons. Pathetic people!

I ordered a backpack online about a month ago and it finally delivered the other day. I looked everywhere for it but it was nowhere to be found so I contact the seller to see if it really did deliver and they said yes. I know it isn't the seller's fault and they give me instructions on contacting USPS. SO here I am, without my supposed delivered item.

You'd think for an organization started in 1775 it would be an well-oiled machine by now. I mailed a care package to our daughter working at a summer camp on Virginia's Eastern Shore at lunchtime on Monday, Aug. 13 in Chesapeake, Va., paying for priority mail with delivery estimated for the next day. The receipt confirms this. The camp is 75 minutes away. As of Thursday, Aug. 16 she has not received the package, so I tracked the package via USPS website, text and phone tracking services. As of 3:48 p.m. Wednesday, Aug. 15., her package was in Sacramento, California. Seriously? California distribution facility across the country when it literally had to go about 75 miles down the road?

This is the second time in a month that USPS does not deliver a package. What’s the point of offering the service?! The first time they just didn’t show up and now they said they didn’t have access. I live in a community with NO GATE. It’s completely open to come in and out and nothing has been blocking both entrances because I’ve had family coming in and out. We received our regular mail. That’s just a lie and someone being lazy, pretending to do their job. Going forward I will never buy from a consumer using USPS to ship. Because of this awful service is why they are getting left behind and UPS and FedEx is taking over.

Watched my package sit 3 days at the post office and it was never delivered. I couldn't even go pick it up myself because I work long hrs. I really despise them and their service. I won't shop places that use USPS from now on. Good for nothing USPS.

If I could give them 1/2 star I would. They lose mail or deliver it to the wrong address. Where I live they don't look at the letters on the mailboxes. They just shove it anywhere. Best to use UPS or FEDEX.

How does a package sit as Pre-Shipment for over 5 hours when it was directly handed to a USPS worker at the counter? Just scan it as accepted. It is not that hard, it just makes more stress than needed for both the sender and the person who it should be going to. For spending the amount of money that I spent for the package I expect better service.

Just to vent a little, I sent a time sensitive appeal to Maximus, for my mother's ongoing need for Long Term Living Waiver - anyway, trying to get her help she needs. So I put 10 pages in the envelope, accepted at the post office counter, weighed, got certified mail service, receipt requested service - $5.66 total postage. 2-3 days later, receive the 10 pages at Mom's house (her address was on the cover letter) in one of their "damaged" envelopes. So the 10 pages, intact, fell out of the envelope. Maximus sent me a letter, saying they signed for an empty envelope. USPS denies any wrongdoing, they delivered an empty envelope, that's good enough for them. Complaint denied, I've always been against privatization - hell I still am - but does this sound OK with you? I won't be using certified mail again, and I'm wary of any of their add on services. And I may be repeating this every day till I die, be forewarned.

I wish they have like no star option. The fact that even one star will give the USPS employees some type of credit, not just they are lazy as hell and they lie to the limit they are also thieves and inept. They lose your package and act like it's ok and that is due to the fact that the package was never lost in the first place. They stole the package 'cause I don't believe that a big box will jump out of a truck or open the airplane cargo door and parachute for safety somewhere, boxes don't disappear. They don't get lost but they do get stolen and the story of the USPS, and when you try to ask about the situation 2 things you get #1 same answer we don't know what happen and #2 they act like they are working for free and they are doing you a favor by talking to you. What a waste. Close it down.

As I type this, I have been on hold for over an hour. I have always enjoyed dealing with the local post office but this time, the experience is going from bad to worse. On Tuesday morning I sent out a priority envelope and was told that it was going to arrive on Wed. It is now Monday and guess what? The envelope is still not there. I contacted the local post office and the gentleman was nice & did some research for me (or so I thought) but it now sounds like a bunch of lies. I was told that I would receive a status update and that they have a picture of my envelope, and so on. It is now 8 pm and the package is not where it should be. How does a business function like this? Nobody is answering the phone after telling me that my hold time was between 30-45 minutes, that was a lie. This has to the worst experience that I have ever had with the postal service. I should receive a refund and an apology.

First I would like to say we have never had any negative experiences with USPS till about six months ago. We sent my daughter's passport through USPS registered mail to Richmond, Virginia from Hilton Head Island, SC. The passport made it to Charleston, SC. according to the tracking number then disappeared. I called every customer service department I could reach and was treated with total disregard by everyone I spoke with. The standard line was "Wait a couple more days and call back."

Every time I call their 800 number there is an issue. Today I called. The voice service said the wait time was between 1 hour 15 minutes to an hour twenty-five minutes. I was on hold for about two hours and no one ever answered. I absolutely dread dealing with the post office. There is absolutely no reason to have such terrible service.

Let's start local: My neighborhood's U.S. post office is lovely when you actually go there in-person and deal with the folks at the window. However, the delivery folks ignore instructions and lie about delivery attempts. I've now experienced several instances when I go to a package's tracking info to see it reported as having a delivery attempt on a day when I never even got a notice and/or got a "final notice" for a package that I'd never received a previous notice for. And that's just my local post office.

I even have no idea where to start from, very sad, confused and having the worst nightmare of my life. Just because of USPS rigid and unprofessional service but one day you will pay for all the stress and misery that you make American people go through, it all started like this... I sent a certified priority mail to the next city where I live. It’s only 10 miles away from me, my package had confidential documents and was supposed to arrive in time. That’s the first issue I explained to customer service before even sending it. I was given a 2 day guarantee for the mail to arrive plus a tracking number. Have been tracking my package. It’s a week now, status was updated and my package went to 50 miles away from me in Massachusetts then eventually no updates were coming up until this morning.

Staff is lazy, unwilling to help, overall lazy and worthless period, like most government jobs. Instead of doing something simple over the phone that could be a help they would rather you waste your time and money. Do yourself a favor and use FedEx or UPS For your own sanity please.

Had 2 packages arriving on the same date. Went to check the mailbox. Notice one package. Saw carrier and asked him "Where's the other package?" He said, "I don't know. I don't have it." Went back upstairs to apartment looked at phone saw "couldn't deliver package". And I was right at that time talking to him at the mailbox. So how can one package be delivered and the other package couldn't, doesn't make any sense. All the information was the same, address, apt #, name zip code.

USPS is the least reliable shipping company I have ever used. I purchased a bathing suit for my trip weeks in advanced. They said they delivered it but it was never delivered. I know it wasn't stolen because I was home all weekend when I was expecting the package. Then I tried to file a complaint for a lost package over the phone and then I couldn't get in touch with real person for hours and when I was finally able to reach someone they told me that I didn't follow the steps right for them to complete the tracking of my lost package and sent me all the way back to the beginning.

I had reordered a phone case through warranty and my package was suppose to arrive 6/19/18. It was scanned as delivered yet when I went to collect my package from my Cluster box unit, I neither had a package nor a key to the larger lock boxes. I am the only key holder for my box so no one else was able to collect my mail. I contacted USPS the following day (My mail was checked after closing time) and was given a case number. I was told I would receive a call from my local office by 6/23/18.

The tracking is not working again, this is over a month now with no tracking from the USPS. On top of that, the package was sent out priority mail and it's 8 days and it hasn't gotten to its destination. It's 6 hours to drive from Harpers Ferry, WV to Norwalk, Ohio where my aunt lives but the USPS can't get it there in the guaranteed 1-3 day timeframe. Time for the USPS to go the way of the Pony express!

I ordered a refrigerant leak seal for my AC unit at home. It was important to apply the leak stop to my leaking unit. I ordered and paid for a product on EBAY. I tracked the shipping through USPS and according to USPS website and EBAY, the package was delivered to my mailbox. However, the package was nowhere to be found. My neighborhood using KIOSK type community mailboxes. The mailman put my box in the wrong mailbox and it was lost. Very upsetting. No refund, no reimbursement, nothing from USPS because I didn't insure my package.

The USPS stinks and, they delivery your package to a wrong address and then tell I am sorry about that. Why do they even care it's not their package. You will never see it. They been around too long. Get rid of them. Not they not worth a dime. FYI I never got my package. Thank God the company refunded me.

I’m in GA and sent a gift Tues. morning priority mail to Hollywood, FL and estimated delivery was suppose to be Thurs. the 28th. I’ve been tracking the package and I’m trying to understand why my package was last tracked in NEW HAMPSHIRE??? Before that is was in MASSACHUSETTS. The package is going further from FL which makes no sense. I’ve now had no update as to where my package is but what’s sad is that the few times I send packages through them, there is literally a problem EVERY time.

I have been living here for approximately 13 years and I have NOT been able to place a mailbox at the end of my driveway like everyone else. I have been forced to purchase a Postal Box and at times I am not even able to get my mail since I have been disabled and the PO is 5 miles away. I have asked many times to be able to place a box at the end of my driveway. No answer BUT I hear thru the grapevine that it's the mail carrier who is refusing to deliver to my entire road! I surely hope that is not true. But I still have no mailbox and I still have NO ANSWERS! Tired of paying for this and having to shag my mail! BUT the other day I see the mail truck delivering my neighbors packages... So this is a bit of a discrimination? Any help or suggestions would be very much appreciated! CAN YOU PLEASE LOOK INTO THIS? Thank YOU!

A package I had sent out last week is still delayed. It has been delayed for the last two days. This has happened before when I send out online orders. Then when I try to use their ** website to find my package, I only get "cannot complete request" error messages. USPS is worthless.

I’m very disappointed and angry about the USPS. I sent a package to my daughter, it was her birthday present. The items in that package were worth $70. My daughter lives in an apartment complex. When I tracked the package, it showed delivered, but she never got the package. It is obvious that The mail carrier delivered the package in the wrong mailbox. I contacted the USPS, I’ve been fighting for about a month, but since I didn’t pay insurance, they don’t want to take any responsibility. We the customers have to pay for the USPS employees’ mistakes.

I ordered one mattress from Amazon, USPS was going to deliver it on June 16th. USPS did not deliver on 16th. I waited for two more days, then when I called them, they told it will be delivered after two days. I waited for two more days. Suddenly, I got an email saying that they tried delivering but they couldn't reach me. They didn't even try contacting my cell phone number. So, I missed that package.

I sent a certified letter with return receipt requested from the Apache Junction PO to a business address in Columbus Ohio. Four days later I received the first tracking notification informing me that it had arrived at USPS facility in Columbus and was on its way to final destination (about a mile away). A day later I received another tracking notification to the effect that it was currently in transit to the next facility (whatever or wherever that was). The day after that the following tracking update came: "Your item arrived at our USPS facility in PHOENIX AZ DISTRIBUTION CENTER on June 21, 2018 at 6:54 am. The item is currently in transit to the destination." Does that mean it will be going back to Columbus and having the same process repeated probably again and again? Even more frustrating is the fact that I cannot find how to contact a postal official to help sort this out. Even more worrying is that the letter was extremely important with irreplaceable content.

I live in the California in the San Diego Downtown area. I had a problems with a female carrier about a 1 yr ago, 8/2017. She scream at me getting mad because I gave her packages just next to the truck. Then few months later, she broke a package by tossing it inside the truck, not caring at all of my fragile package. I complained - nothing was fix just promises from Brian **. The supervisor that has retire.

For some reason my package went missing in Kentucky from RI. Tracking stopped at a USPS Postal center... What somebody needed a Father's Day gift and took mine. Amazon sent me a nice letter and said, "We are so sorry but think your package has been lost. We will refund your money." Lost I bet. Somebody needed a gift and took mine. What gets me mad is that the Postal service knows where it was lost and did nothing. It's funny how they never lose my bills but can lose a big package.

I never had such a bad experience with any post office in the world. But the USPS wanted to be the first apparently. I sent a parcel/package to Germany, on the 08/05/2018 and after more than 1 month later, is it still in Australia. For everyone who knows where Germany is, it's not on the same side of the globe where Australia is. So I went to the post office after 20 days of shipment and they told me, I have to wait, and I can maybe get my money back after 30 days. So I waited and tracked it regularly but still the same message. "In transit in the final destination country." I don't know, Australia doesn't seem to me like it's Germany, so how could it be in the final destination country?

I have never wrote so many complaints about a business as I have for USPS since I moved to Bedford, TX. This is my 20th complaint and apparently it involves the same one person - who delivers the mail. I am not going to go in details about my first 20 complaints but starting - from not leaving notes about packages in my mailbox to not updating status in your online system and whatnot. I have met this woman and she seems normal at first, but now I am pretty sure there are some screws in her head that are loose or some wires that are not supposed to be touching are actually touching.

USPS Priority was supposed to delivery my goods with tracking number ** two weeks back but as we speak I haven't received them, the last time they were scanned in Johannesburg on the 4th of June. Mind you I paid for priority delivery and according to the tracking system the package left South Africa on the evening of the 4th to Botswana. Up to today it hasn't reached the country yet. It's a 4 hour drive from SA to Botswana. This is embarrassing.

Generally, I am pretty happy with USPS service, but this is the kind of thing that drives me crazy: I ordered an item online on June 13th. It was picked up from the merchant at 5:42 am on the 14th. At 6:52 am, on June 16th, it arrived at the Post Office in the town next to mine which is just 7 miles away. At 3:39 pm on the same day it arrived at a USPS Regional Facility 25 miles away. At 9:09 pm the package "Departed USPS Regional Facility." At 9:26 am on June 18th, the package arrived at another USPS Regional Facility which is 72 miles away from me! Why is my package getting farther away instead of closer??? Now they expect to deliver the package that was only 7 miles away from me on June 16th by 8 pm on June 19th. This kind of service is pathetic.

The experience with USPS have been horrible!!! Several times they confirmed delivery of packages ordered from Amazon when there were no deliveries. The latest was a confirmation of delivery of a book and they only delivered an empty opened envelope. To try to get some action from USPS is almost impossible. They call you and assured you that they will investigate the issue and you never hear from them again. I will give them ZERO but there is no place for that rate.

So I am a collector. I order things off of eBay all the time, and I can tell you that in the past 3 years since living in my new apartment, none of the packages that need a signature have not been attempted to be delivered. Today, the tracking number stated that the package was out for delivery. I live on the second floor of a three family building. I go downstairs at 8:00 Am and not just unlock the front door but crack it open. I wait all day for the knock on the door, which never comes. I go downstairs and in my mailbox there is an unable to deliver card which I have come to be too familiar with. They didn’t even try to deliver the damn package.

I have had multiple issues with USPS. There are the issues where I've selected to get something in X days and it doesn't show up in X days. It shows up in X + several days. Then there are the issues where they've said they've delivered a package, but they've delivered it to Narnia instead of my address. Then there are the times they've just straight-up lost packages.

Terrible... Simply the worst delivery system available today. Paid extra for Priority or overnight delivery? Forget it...don't even dream that you will receive your item on time. You have just paid extra money for absolutely nothing. Excited because tracking gave you an actual delivery date? Forget it... That's only a day they THINK they may deliver it so don't wait by the window. This service has gone straight downhill over the years. Different mail delivery person every other day, different mail delivery times, sometimes no mail delivery at all on my entire street. Use anything, FedEx, UPS, Carrier Pigeons, but if you expect something to actually arrive on time - do not even consider USPS. One star - only because I had to fill in something there...otherwise "0" stars.

International Priority Mail Express is a total SHAM. Paid $63 to send 2 pieces of paper to Berlin 3-5 day delivery. The tracking claims it arrives on time, when I ask my fiance it's not there. After spend an hour on the phone, I finally get to start "service inquiry". They find out it has been stuck in customs and was never delivered. They refuse to give me a refund of any kind.

Ordered a book and a music CD from Amazon that under Amazon orders it said package containing both the book and CD were left in the resident's mailbox on the date promised for delivery. Went to mailbox today and the book and music CD were not there. So who are the thieves, the delivery driver from Amazon or the USPS mail carrier? Unfortunately we live in an area of Southwest California saturated with Mexicans who have proven on more than one occasion that they routinely steal from Amazon and the very unreliable USPS. The workers at our local post office barely speak English and cater to other Mexicans over me, who am **.

99.9% or more of the mail and parcels go straight from sender to recipient, within the estimated delivery time. But, if something goes wrong, there is no way you can talk to a human, either through the 800# or the local office (mine is in Maspeth NY) phone, the line is busy at all times. For my parcel, the website shows me "June 8, 2018 at 12:02 pm Forwarded REGO PARK, NY." REGO PARK is the neighbor office to mine, in Maspeth, both less than 2 miles from my home. I have no way, by phone or from website to find where my parcel is, I could pick it myself if I could talk to a human in USPS... The 800 number may have waiting time of 1 hour to one hour and 35 minutes. When I choose to be called back, a cynical robot calls me after half hour to tell me I can find the information about my parcel on their website.

The company regularly fails to make deliveries, it will randomly give addresses new postal codes or worse street addresses. You can't speak to a human, I'm pretty sure the whole company is run by bots. They have not managed to get a single delivery attempted correctly and I live in downtown Austin, not even a backwater village in the middle of nowhere. Every single interaction with this company ends in failure. They are losers. Sad. I'd rather use a carrier pigeon than give my stuff to USPS.

Disappointed, frustrated and embarrassed by USPS. I live in MI. In last two months they lost a package from my family in Ukraine to me and two packages from me to them. All disappeared without trace on US territory in Chicago/Detroit international distribution centers. There are hundreds of complaints about similar situations on their website.

I'm not sure if it's just the Rockland, Massachusetts USPS that's incompetent or the entire system, but, again, they've not only lost a valuable package but given me the runaround in the process of figuring out what happened to it. To start, the entire experience of dealing with the staff at the Rockland office was terrible. When I asked simple questions, they were surly and uncooperative. When I asked that the packages (containing fine glass pieces) be handled carefully, they failed to listen to me and actually dropped a box on the floor in front of me. Now, after paying $290.00 to ship the packages from Massachusetts to Ohio, they've lost them. This is after I requested and paid for expedited delivery.

I got my University’s daughter diploma completely bended. In the envelope there is a big capital letters saying: “DO NOT BEND“. Before that I got all my daughter’s graduation pictures (very expensive) with the same problem. May you be careful next time please?

Terrible experience sending a package to UK. They sent the package to Brazil and held it there for 2 weeks. They couldn't tell me how it got there with any degree of certainty and their inquiry response times are mediocre at best. They also couldn't guarantee if they could recover the package. I am very disappointed with USPS. The reason I used them originally was cost but it I regret it now. Even if they can recover the package, I don't think I will ever use them to ship anything significant/important in the future. I was also on hold for 1 hour and then they told me I needed to be transferred to different department without a direct number...

Do not ship anything of value in a large box priority or any other way. If you do, you should make sure to add insurance so that you do not lose hundreds of dollars. I bought the box at the USPS post office and taped it with parcel shipping tape that I also bought from them. The box was to arrive in 2 days. I drove back to the Post office to state that when I punch in the tracking number it says it is still at the Santa Clarita Processing Center. This is where it disappeared. After spending over an hour with the customer service and literally filling out multiple forms, I still have not received any money back.

I will explain what happen to me very detailed. I do not want this happen to anybody else. USPS is a company that does not take responsibility if they lose your package. I really want to avoid more people getting affected with their terrible services. I sent a package from Phoenix, AZ to Houston TX, I paid the 2nd day priority mail service which includes a 50 dollar insurance and they lost the package. When I checked the tracking information it said package has been delivered, I checked with the addressee and the leasing office, nothing had been delivered. When I submitted a claim online and explained very detailed the information and... guess what the replay was? "According with the tracking information the package was delivered". This is just offensive and unacceptable.

Paid for priority mail and was told it would be at its destination in 2 days. 7 days later, it's still not arrived. And for some reason, it's been sitting at the same hub for more than 2 days now. When you call the customer service number, you go through a replaying theme that does not get you through! Then, if you do get through, it's a 1 hour and 45 minutes wait! No kidding!!!! The clerks in the post office are rude and give the minimum amount of service as possible. I still have no idea where my package is. And it has highly sensitive items in it. I only used USPS due to the fact that it was shipping to a PO BOX.

I finally got so shocked at what they delivered and we (my son-in-law) saw them deliver the a... box (hard to say box. Now look at image) that was destroyed. I was lucky in that what Amazon had shipped was 3 large bags of cat food and none of them were destroyed. BUT the image of the cans of cat food... 22 cans were destroyed. And finally today I found the ripped up bag in my mail box. DESTROY USPS since they don't care one bit about the things that are delivered to us AND ARE PAID to to be delivered like this.

Went into the Stafford Location to drop off a package and get an acceptance receipt and was rudely told that if I wanted a receipt, I needed to go to another post office. (I posted video on YouTube) Why are you the postal workers so angry when paying customers print their own receipts from home? We still spending our money with the post office. The time the tellers spend explaining or arguing with a customer they could've gotten that customer out the door with a smile. SOME post offices want to charge anywhere from $1.05 to $1.25 to give you an acceptance receipt when we have already paid for our postage, and we only need a receipt to show our customers that their package is in the hands of the post office and is on its way. When packages come up missing the post office puts the blame back on the mailer who didn't get a receipt. Which is time costly, money lost from items mailed, and a bad view of the post office.

I special ordered a product, have been anticipating its arrival. The day the package was sched. to arr., I go to the mailbox disappointed because I have all of my neighbor's mail. I check the tracking and it says "unable to deliver". After going through it with the post office, I get an excuse that the carrier THOUGHT my residence was vacant and my packages are in their forwarding facility and I will receive them according to how busy they are. Mind you, there are 2 houses across from me that are vacant, the only similarities in the addresses is the first number. It's been over a month and still nothing!!! I'm so annoyed and frustrated that I paid for my products and don't have them because of their negligence!

The package I mailed to a friend on March 21, 2018 showed tracking from March 21 to March 24 and then nothing. The package was not delivered and the post office official informed me the messages posted were automated and meant nothing. They could find no record of my package after the original scan into my local post office. Ultimately, I filed a claim for the missing package with receipts for the purchase of the item as well as the postal services purchased which included $50 insurance. My claim was processed and I received a check in the amount of $47.14. Surprisingly my package reappeared on May 11 and was delivered on May 12, but today I received the following email from the post office:

I was notified by my building management company that they did not receive my March rent money order. When I in fact did send it through USPS. I had to pay $22 dollars for each money order that I needed tracked (sent 2 money orders in the same envelope). When the money orders were tracked it found that one was cash with the original written company and the other was washed and then a new name was written in. This envelope was dropped into a public blue New York City mailbox and I understand that thieves fish out mail to obtain mail from boxes but as I went to file a complain with my local Police department, I was told by a Detective that outside public blue New York City mailbox keys were being sold to these thieves by NYC Postal workers.

I finally received my package today, thank goodness I am now happy

I was at 460 Boston Road Billerica USPS. I posted my passports to Canada embassy last evening. I had to send the prepaid envelope with the package so I could get my passports back once the job done. This guy who did the billing did not gave me the tracking number for the return airbill. I am so frustrated to the core when I saw there was no tracking number on the receipt. I went back and they said, "Sorry... Can’t do anything about it! I am very nervous now and will be panicked all the time till I get my passports back???

I live in an apartment and it was one knock on the door. When I checked it was for my neighbor and I noticed it was the USPS guy. I thought to myself dang one knock. This week I'm expecting a package. I leave the door open to hear them and I check my email and my email says delivered. I go outside a sticker on my screen door. I'm thinking WHAT!!! He didn't even knock!!!

Have lost my packages multiple times, have taken my packages out of the destination city, while it was said to be out for delivery, only to return it days later and the most basic forms of customer service are nowhere to be found. Only deal with the USPS if you have absolutely no other choice.

One of the stupid company in the world, after 4 months my package lost and nobody can answer. They lost my claim letter again. My opinion nobody can trust to this USPS post company, 100% lost package no money back, no responsibility.

Package from Great Britan - Chicago IL. The package says delivered but I didn't find the package when I got home from work. This is a very scary situation because the deliveries are not only merchandise bought online but also some invaluable things which are sent over. This is ridiculous. See the door number, and look at the instructions on the mailbox. It is not that hard. Is there a policy to leave them on the road if there is no one home? The status says delivered, should I check with all my neighbours down the block? Or should I assume it is lost? Try calling the customer service and they have a wait of 1hr 4 min.

4 packages in 3 weeks have gone missing. Literally just received a text a package was delivered to my mailbox as I’m sitting out front. You call and they take I for and all they say is, "We are starting an investigation." No how's about they deliver to the right home!! Companies are sick of sending out free merchandise to replace what they lost. I just want what’s I paid for!!

Two prescription meds ordered from Caremark have not arrived since being tracked a week ago in Philadelphia. Meds are for my son, a cancer patient. Dealing with 2 government entities here. Using Caremark through BCBS as a retired USPS employee (frustrating as well) and USPS. Tried unsuccessfully to file a complaint on postal website and after completing form it would not transmit. Called today and opted for a callback. Call back came in 20 min. But I was on hold for 2 hours and no one answered! Finally had to hang up. Caremark won’t fill until parcel is missing 11 days.

I DID NOT REQUEST THE PACKAGE BE RETURNED TO THE POST OFFICE. YOU CANNOT CALL THEM AS THE PHONE IS ALWAYS BUSY. Hold time was 50 minutes. This is for needed meds. I was home all day, received a piece of junk mail. Where is my package. At 81 years old I do not want to hop down to the post office=20 miles away when it should just be delivered to my door!

US Post Office Irving 75063 - I’m only giving this 1 star because no stars is not an option. I regularly come into this post office and there are two older ** women and an older Asian man that work at the counter. The area is predominantly Indian and ** that live in the community. I watch how they interact with people, none of them ever greet anyone when they are providing service. They always have a nasty attitude and Talk about the customers amongst each other as they walk off if the experience didn’t go well. When a person asks for help they are of no assistance if it requires thinking ability and generally reply with smart remarks. More often than not, I have seen customers leave in a very irritated way after having been serviced, myself included.

Never know when or what condition your package will be delivered. It seems the post office just continues to hire uneducated and lazy people. I might get mail or a package at 10 am one day and 7 pm the next.

I live in South Burlington Vermont. The post master there Rick is swear needs severe mental help. We have a sub mail carrier. They know that only mail that is to be sent to me at my resident. Nobody else. I also have informed daily mail so I check. There was a piece of mail not addressed to me so I call and said, "Why is there a piece of mail addressed to another person who lived here before me?" I asked him pull it and we went mental on me. Made threat towards a taxpayer. I have filed a complaint against him at the inspector general's hotline. They also suck at mail service too. They screwed up so many of my eBay packages I have sent out to people so now I only use FedEx or UPS.

The packages all got to the destinations quickly and without any damage. We use the flat rate boxes and they work great. I just wish the tracking was more reliable. It never shows the 'in route' info only data is after delivery. That is NOT helpful.

I always choose USPS when given a choice for shipping. I trust them and have never had a serious problem with them. If I miss a delivery or have to sign for it, I can do so at my local post office instead of driving to shipping centers far from my neighborhood.

Very unprofessional, customer service none at post office, and no make delivered the packets, with excuse always, no secure entrance, never call at number I gave to delivery. And at post office never knows where at the packets. So confused personnel.

I preordered something in November that would not be released until April 25, 2018. When April 25, 2018 finally rolls around, tracking tells me USPS drops the package off at the Parcel Locker at 8:29 am. I run out to grab it but it is not there. April 26 rolls around and it is still not here. Either USPS got my Apartment number wrong, or dropped in off at my door only for someone to steal it, whatever the reason, this is unacceptable service. The same thing happened back in August where I ordered a CD and never received the product.

They lost a package sent from California to Florida. It has been 2 months now. Every few days I get an email telling me it is in Florida and then an email telling me the same day it is in California. Yesterday I got 2 emails. One said it had arrived at my mom's house in Florida. I called her and as of today, it still hasn't arrived there. They lie and they lie badly.

My packages were always on time and not damaged, special instructions ie leave with neighbors etc were followed to the letter. If no special instructions they always returned when specified.

The mail carrier put my disability check in my neighbor's (who was sexually harassing me) mailbox. The mailman thought it was funny. Supervisors did nothing about it. When I told and had to get a P.O. Box costing me money the workers there delayed my mail and my mail was stolen from there to pay me back for telling. I was threatened by the mailman and two gang banger thugs outside my apartment one day for telling on him and no one did anything to any of them for any of this and I told law enforcement everything and made reports.

My mailman won't deliver our packages unless someone walks outside and down our 8 stairs to get package, if we don't respond he takes package with him rather than walk up to porch and leave it. He Always seems to deliver late, and at times he leaves our mailbox door open and our mail gets wet.

I paid the $6+ fee to have an express mail with a guaranteed delivery of Monday and it is Wednesday and still no letter. I called for customer service to see what the problem is and am told it is an hour and 20 minute wait to speak to someone. It is no wonder USPS is struggling so badly. I will never use them again. This was time critical and now I am 3 days and counting behind. Be aware that their "guaranteed delivery date" that you pay so much extra for is really a farce!

The outlet I use has very courteous and helpful agents. They are knowledgeable and offer advice. The facility is clean. My packages seem to arrive on time in good condition. However, parking is a problem.

My friends send me mail through USPS and I never received a letter or parcel through them, then when you try to find out where the letter or parcel is the USPS never have an answer for you, I have been waiting two months for a letter from them.

USPS on Milgen Rd, Columbus Ga is outstanding, the most caring team of professional postal workers in the state of Georgia! Our delivery postman for 31907 is also outstanding.

Because there isn’t another service for general mail, the employees care less about the service we receive. We can’t even call the post office and speak to a human. They have lost my mail; left damaged boxes for me to accept, and overcharged me.

Sitting at home waiting for my package that the informed delivery app states is out for delivery. Next thing that pops up is 'delivery exception' package couldn't be delivered. What? No one came to my door or anything. Now I have to go into town to get the freaking package tomorrow. Seriously?

Our regular carrier is great. She is concerned about everyone's parcels and tries to help get all mailings to the right person. Had trouble with FedEX getting package to right house number on the right street, not so with USPS.

USPS kiosks help me more than the people at the counter and it's much quicker. I should not have to wait 3 months for a form to get reimbursement on a damaged item because their website doesn't work properly.

My mom sent me a overnight package. It got lost. It had a tracking number. I kept calling and telling them, "Where is it? I will come get it." I went to 4 post offices, never could get anyone on the phone, they wouldn't reimburse my mom's money after it took over a week to get to me.

You can always trust USPS. They are cheaper, your packages won't be thrown over a fence or to your front door. When use USPS, you know your important papers, letters and packages will get there on time and in 1 piece!

Need improvement on their slow service and high shipping rates for the average customer, not willing to find a lower rate. They do a good job for Amazon though.

We get our mail most of the time after 6:30 pm. Service at the branch is horrible. They are rude and you wait in line most of the time over 20 minutes. We have complained but to no avail. No one cares!

USPS has gone downhill. The carriers don't seem to care, say they have "attempted" delivery when they have not. This has happened to me on several occasions. USPS sucks. Take lessons from UPS!

They bend packages to fit in the mailbox because they are too lazy to put them at the door even though the packet says do not bend. We often receive your mail 2 to 3 days late. I find them just not to be very caring. The original mailman that we had for is fantastic. The new people they’ve hired don’t care.

They are slow and lose things. They avoid delivery by claiming the receptacle is blocked when it is not. But they still manage to be expensive. They deliver so late it's dark out. Please, for God's sake if you care about your customers use UPS, FedEx or carrier pigeon!

While local delivery is great, shipping is prehistoric at best. Pay for 3 day delivery... and you get NO guarantees (in small print) when your package will arrive. One of mine sat in Phoenix for 3 days alone, with no movement. This is common to rip off the consumer. A class-action lawsuit should curtail this devious advertising ploy, that distracts, from REAL shipping companies. Too many times has it happened to us, so we use UPS/FedEx from now on. Their fees are outrageous for this deceptive practice. It is robbery.

USPS tracking is ridiculously inaccurate. When looking up the tracking numbers the status continuously shows tracking received but never in transit until actually delivered.

I recently sent out my mortgage payment through USPS, we paid extra for priority 2 day shipping. Now my package is lost in transit and my payment still hasn't reached its destination and I keep checking and there is so no information about where it is or what may have happened to it.

They just do what they do. Don't really care. Don't bother to ring the doorbell when they leave a package. Seen them toss a package from the end of the porch towards my door.

I like USPS' prices and the delivery is ok - they usually deliver right to my front door. The carriers are usually pretty good, and my packages get to me with very little damage.

USPS did a nice job for the price paid. I look forward to them daily. They visit your door every day with a smile, hello and a few letters or a package or two.

Bad enough, they closed the closest branch to me, I checked hours on another one, supposedly it was open, drove there, to find a stupid paper sign notifying me it’s almost always closed anymore!!! You used to be able to mail stuff on the weekend from the Retail desk (packages), but now no Saturdays after 2, NO Sundays, NO evenings. Unfortunately, most people work when they are open.

Years ago the USPS might have gotten away with poor service, but due to the internet the USPS should be bending over backwards to accommodate their consumers. Their phone service in regards to calling a local PO is abysmal at best. No one ever answers and when they prompt, "Leave a message," the mailbox is almost always full. If I were Postmaster General I would make customer service my #1 priority. That, along with advertisements claiming how much safer it is to use the postal service as to not have your personal information all over the internet, would be a major campaign I would wage! Answer your phones and add a courteous, professional and personal touch to your horrible service. It might just bring back people!

Paid for and expected delivery to my door. Instead I had to go to the closest neighborhood box unit which is almost 1 mile one way. Because all of the parcel boxes were full, I then had to wait 2 extra days while the carrier waited for an empty box. Luckily it wasn't time sensitive material.

I have no real issues, however, I notice that it takes a lot longer for packages to arrive at their destination. Case in point: Over the holidays I sold some books to an online buyback bookstore and the box took almost a month to arrive.

I have had no major problems with any of my packages, only my mail on occasion. Packages are delivered to my designated spot every time, I never have to look for them.

I've always been very fortunate shipping my packages through the post office. I always ask recipients if their package came damaged, late, etc. I've always gotten good feedback. In receiving, I've also had good experiences.

It's getting too expensive to mail even gifts in envelopes which I thought would be cheaper... waiting time always too long. Usually only one person in booth. Machines to get stamps from, like previously so don't have to wait in line just for stamps. Happy that hours are extended. If prices to mail gifts keep going up, it's cheaper just to mail gift cards.

I had a missing packages that was either stolen by the carrier or the mail carrier. Left it at the wrong apartment building. The carrier had no regards to where she or he left my packages and did not try to find it. I sent letters of complaint and no responses from the post office. The managers of the post office are the worst. We have allowed our mailing systems to go down. The post office use to be a noble icon. Not anymore. They have remorse of delving bad service. The substitute mail carriers are the worse. They show up late.

Packages arrive on time. Bring to the doorstep. Prices seem reasonable. All was greet you with a smile. Beeps the horn when they're coming up the driveway.

Ordered a package off Amazon and they used USPS to ship. They said attempted delivery. I was home all day. No one came. Call the number to find out if I could pick up. No note was left on the door. Had to call the number 10 time not joking to get through to a person was waiting 40+min then to be transferred and hung up on. They don't call you back so you don't have to go through the line again. So back on the phone trying to get through to a person. Their phone sorting device sucks. By far the worse one. I feel bad for anyone who has to use USPS. Would not recommend, highly recommend avoiding them at all costs.

So on Monday, I had a package that said delivered on tracking. I went to look for it and it wasn't there. I figured I would wait a day because sometimes they're marked as delivered but come the next day. Then, I came home the next day and THE DAY AFTER THAT to no package. I then asked my local post office what was going on. They used the latitude and longitude of the system when the package was scanned alongside the same latitude and longitude when another package (that I actually received) was scanned. They were both scanned in the exact same spot (my driveway) on that first day. I was told to call them if I still couldn't find it the next day because they had no clue where it would've went.

Since Jan. 2018 I have had family, friends, and clients use the USPS Priority Overnight service from South Jersey and most recently from Florida to overnight to my post office box in Maine. How hard could an overnighted envelope (or 3) confirmed by the USPS at a rate of $25 to arrive the next day, or possibly even a day later, be? It's proven by USPS standards to be IMPOSSIBLE and with no remorse from them.

With the USPS sometimes you get great service and sometimes they can't even get the address right or the package is all beat up. The service is better than what it used to be but it can get better.

USPS is unreliable. They can't promise a date for delivery and make it. Can't trust that. I don't like companies switching from UPS to USPS in the middle of a delivery. Just leave USPS out.

Lately all packages have been delivered, only problem is sometimes with storms in NY they are delayed, but 90%+ have gotten them as said 5 business days, FedEx or USPS usually in our area and some UPS, but as USPS is daily, more chance of on time delivery.

When you order something from somewhere and someone opens your package and you receive it half there that’s some b/s! Who owned it? Wasn’t someone passing by looking to steal the mail! We have a closed circuit camera pointed towards the mailbox and other places around the house. The mailman delivered it package opened! Didn’t they realize it was opened? Come on now! My grandfather used to work for the post office and they were never this careless like today's post office! Opening mail is a federal offense. I’ve applied there numerous amounts of times and I’ve never been hired! Are they looking for idiots to hire? Must be just like every other good job in America anymore! What’s wrong with this country? USPS told me they can’t do anything about what happened! Come on now!

When post dated later there isn't as much of a rush to deliver. A driver drove off my driveway. Left 2 holes in my yard from tires being stuck. Got pulled out & didn't leave a note of apology. Also, last year when going through the Detroit Post Office I've had 4 coins stolen. There was a stretch mark from a thumb pulling. Had 2 coins of 3 stolen. Previously had 2 coins stolen before that. With no proof I had nothing to report. Ask that your parcel not be shipped inside a plastic bag as when going through Detroit. It will become someone else's joy.

Reasonable service at reasonable rates. If you want overnight services the price is actually higher than FedEx or UPS. For regular mail type delivery at reasonable price then use USPS.

I've had our mail carrier stuff packages in my mailbox that were so tight that I'd have to corkscrew the packages out. The carrier is too lazy to walk packages up to the doors.

USPS IS AWFUL. THE PACKAGES ARE ROUTINELY BROKEN IN TO AND RANSACKED. FORGET ABOUT SENDING ANYTHING OF VALUE. It won't get there. Employees are slow and often rude. I will only use them as last resort.

You pay for priority mail. You get an estimated time of delivery. Sometimes it makes it sometimes it doesn’t. You cannot get even a partial refund even if the package is delivered weeks late. It has gone to the incorrect address then it takes weeks before you can get the insurance documents completed to, have the money for the items refunded when all you wanted was your package delivered timely.

Worst of all of them... Delivers to wrong address, you never get yours. It's always someone else's and they want to blame you for their incompetence. Plus if they have an expected delivery date they hold it until that date.

Usually, a good enough shipper. However, when they mess up, they mess up big. We are e-commerce sellers and ship almost everything by USPS. It can be a nail-biter following packages as they divert from the routes they should be taking.

Items are delivered on time. No late charges and the items are not damaged. You can schedule pickups. They will delivery anything you need to have shipped.

The USPS has improved its service the last two years. They have increased their service offerings and are competitive with other vendor's prices. I would recommend using the USPS system.

USPS has gotten better lately. The tracking website is much better. Usually packages arrive on time especially since they have expanded delivery times. No problems have occurred when returning items, so I’m pleased with the service.

They do not deliver to my PO box usually. They put some reused yellow slip that says to come during business hours. Well I have the PO box so I DON'T have to go during business hours. The slip says 3 or so reasons the package couldn't be delivered - none of which match our package. The size, shape, no signature needed, etc. So why do we not get our packages for 3-4 DAYS after it says delivered. We tried to talk to the people who are at the desks there and they use under-staffing as an excuse. My follow up to that is if you don't get a chance to put it in the box on Monday, why does it not automatically go to the top of the pile on Tuesday to get put in my box? Now I have to LEAVE WORK EARLY FOR A SERVICE I PAY FOR THE CONVENIENCE TO HAVE??? Not to mention how RUDE the workers are, and they never answer the phone.

When you have a loved one in the military, USPS is the only carrier allowed on military bases. Plus, it's traditionally American. Prices keep going up and sometimes "Forever Stamps" aren't quite forever if they are 2 years old. But I use USPS as often as I can.

Packages are delivered timely and delivered right to my back gate - my yard is fenced due to having 6 dogs. Packages in good shape and nothing had been damaged. Deliverer has always been nice with a friendly hand wave when he is getting back into his delivery truck. Will continue to use.

The problem with USPS is if you live on a training route your service is inconsistent. You may get your mail @ 11am or after 6pm. Depending on the carrier you may find a too large package jammed in mailbox or hanging out. Currently, I have a regular carrier who knocks or rings doorbell if package is too big to safely put in box. I really appreciate that.

Used the online form to hold mail, putting in 4/2 as the begin date. STILL GETTING MAIL POSTMARKED later. I called to complain that we were STILL getting mail as of 4/3. Confirmed the start date. STILL getting mail dated 4 /7. Idiots!!!

I would like to know why I have so many packages missing from the Hazelwood, MO postal facility? I get the runaround with calling the 800 number - we all know you can't get a live person or go to the website, the same - no live person. I have had so many packages missing from that sort facility - when will the people in charge there realize this problem? It's funny no matter where my package is shipped from East Coast or West Coast or in between - the problem doesn't arise until it hits Hazelwood. Talk about employees with sticky fingers - I can't believe this goes on and on.

I had problems with tracking something I sent, and also was to receive. Tracking seemed difficult, overall, and because I think I know how packages are delivered, tracking info was not entirely accurate. But it is a great service. But also very time consuming to use! I should have just let it happen, the size of the system means it will not be totally accurate, it seems.

It is pretty easy, but I would definitely make sure you have insurance on your package, because I made the mistake of not getting insurance and the product that I returned was said to be damaged and I lost $200. So as of now I always use insurance.

USPS has provided on time quality shipping of most of my orders. Packages arrive in good condition, and when they don't fit in the mailbox are brought to the door.

Have dealt with USPS for over 40 years! They always were true to their mission statement. I only can count 3 times when they could not give the information I needed!

I think I have the worst problem in this discussion. I have a package stuck in Atlanta Peachtree distribution center since 01/04/2018 and it was shipped on 11/20/2017. On 11/20/2017 I sent two packages from California to Miami and both were returned to the sender for wrong or non-existent address. The packages never came back to sender and were in transit for a while and I did a search request. Both appeared in January and received forward instructions to go to Miami for the original delivery address.

Convenient; reasonable; prompt; quality care... The local USPS office shares delivery with FedEx... What's not to like? Plus the good vacation forwarding service and the e-mail alerts.

They are always willing to give you the best deal. You can buy stamps, mail your letter and get free boxes. Merry package are always in good shape when they arrive. I send a lot of boxes priority.

I own a few online stores, small business, original paintings and handmade jewelry. Since 2009, I have only had one pkg lost going to Singapore and one priority package going to WI that took 18 days instead of 3-4. Can't complain about that track record.

Tracking numbers should match the delivery updates at least close. It should say delivered when it is and not for 3 days before saying out for delivery.

Sent out save the dates for our wedding, all with appropriate postage. We have received several calls now asking if we sent out the save the dates because people are not receiving them. Out of 75 that we sent 17 have gone missing and it's not even out of state for most of them. I'm not sure what happened to them after I dropped them off but I am extremely unsatisfied. I hope they don't lose the invitations as well!!

I paid for priority mail - told the union postal worker that this was an Easter gift - was told that it would arrive on Good Friday or on Saturday. Arrived 8 days AFTER Easter. Post office says "Oh sorry. Priority is not guaranteed - just an estimate." So if 14 days to get a package from one state to another is priority - everyone sees how TERRIBLE the post office is. Had the union postal worker not mislead me then I would have used UPS or FedEx. The post office is terrible because it is Union - these workers can't be fired so they just don't care.

Post office charge for Sunday delivery businesses, but we NEVER get any delivery Sunday. Our business open from 7 to 7 EVERY day!!! But if we put rush delivery and expect to get it Saturday or Sunday we getting this, "Hi Yelena, Sorry we missed you. We tried, but we weren't able to deliver your package today. We'll try again on the next business day." I AM HERE!!! Liars!!!

Locares in Tulsa zip code: 74146. VERY disorganized. My envelope was lost for days and twice been personally spoke with the Manager Michael, and said they would call and they didn't, anyway, a shame for the United States Postal Service.

My wife and I have lived at this address for over a year and we were getting our mail fine. My wife passed away in November. So in December, I stopped receiving any of my mail from TSP or OPM. I called and verified my address 4 times and they resend my mail but it gets returned, "Moved. Left no address". I'm still at this address. I now get scanned incoming mail but I never see anything from these agencies. I've contacted the local post office and they initially said I need a tracking number for regular mail.

The post office in my area is great and their customer service toll-free number. They are always friendly on the phone and willing to help you when you have an issue. They are friendly in person in my area.

I received a tracking notification that my package was delivered at 6:17 pm. The package was never delivered. The package happens to be a rare breed of hatching eggs. So not only did they cost me hundreds of dollars, they killed an entire batch of embryos.

Wow! This review is for a mail carrier from the Pasco Post Office and the supervisor I had to speak to when my son wasn't getting his mail. The mail simply "disappeared." Never sent back to return address. The Pasco office or the carrier there "lost" them since they were sent directly from a USPS post office. So I decided it would be best to send mail certified and spoke to the supervisor about my concerns. Two weeks later sent to my son's address a certified package. He was waiting for it and made sure someone was home. The mail carrier put the "Sorry we missed you" note on the WRONG ADDRESS!! Thankfully he has good neighbors! This goes beyond bad service, why is this person delivering mail??? Come on! Give us a ** break!! Can't even get certified mail in Kennewick, Wa. Thanks USPS and the Pasco, Wa. Post Office!

16 items shipped from this location on March 14th. First class mail were never delivered to anyone. They were not returned back to me, and now I have a load of mess to fix because of this situation. Items delayed, lost or stolen are a major concerned, Management is useless and obnoxious.

I live in Texas and I ordered some diabetic supplies for my 15 year old niece from Amazon that were to have been delivered by the local postal service (Natchitoches, LA). The tracking stated it had been delivered at the front door on March 21 but never arrived. There is no listed phone number for this local post office branch and the 800 number has you on hold for hours (if you can wait). After reading most of the complaints against various USPS branches nationwide it is no wonder they have little to no business. I have reached out to Amazon, but if at all possible I will not used the USPS for any future mailing needs.

I have three packages that were placed two weeks ago using USPS tracking system. Funny how they say it was delivered days ago at a certain time. I would understand if it was the wrong address or something but these are THREE packages that claim they were delivered. Lmao where are they then 'cause they sure as hell aren’t in my mailbox. If I could give this 0 stars I would 'cause now I have to go out of the way to find all my missing orders when it was the deliveryman's job!!! Ridiculous. Absolutely ridiculous. If you have something important that you need to order, NEVER ORDER FROM USPS.

Someone is changing address on packages EITHER EVANSVILLE, INDIANA or AT THE FORT BRANCH, INDIANA 47648 POST OFFICE. THEY are all THIEVES and LIARS!!! I track all my packages and have had them arrived damaged goods, opened, lost, STOLEN, late shipments, shipments sent to the wrong address after being tracked to my address, this local post office really SUCKS. Fort Branch Indiana local post office is Bad News, we have filed complaints, but nothing is ever done to these people. The Postal inspector for this district does nothing!!! Avoid if you can.

It’s extremely frustrating to mail a letter from the PO and it never arrives. So far I have mailed a Valentine’s Day card and 4 other cards and one package. The Valentine’s Day card and two of the cards never arrived. Considering they were stamped, purchased from the self serve machine and mailed immediately. All but one mailed on a Sunday from the same Post Office. Two of the cards and the package was mailed at the same time. I assume the package was received because it had a tracking number. The one card to arrive was mailed on a Monday with an forever stamp. I don’t understand how this happens.

I purchased 2 day priority delivery with USPS for delivery on 3/29/18. $30. As of today, 3/30/18 it has not arrived. I went on USPS for refund for failure of delivery on promised date and their answer was I would need to wait 10 days to apply for refund: in my opinion, the only reason I need postal service is for mail only. I don't trust them for anything outside of that. USPS is obsolete!

Please explain why the heck you guys think it's okay to raise the rate of mailing through you? You guys are horrible at your jobs. My package has been 45 minutes away from my house for 2 DAYS. Why does it take you over 48 HOURS to deliver something that is 45 MINUTES away? This is so frustrating and if the nearest FedEx dropbox wasn't an hour away I would gladly NEVER use your horrible service ever again.

I send a package/envelope Priority Mail from St. Cloud, FL. to Crete, IL. every month. Every month there is an issue with the Chicago facility when it arrives. My item always gets delivered on the 3rd day or later if I am lucky and usually it is stuck in Forest Park, IL for over 24 hrs. I have called their consumer affairs and they act like it is a problem to resolve the issue and the issue never gets resolved. Today I received two texts saying my item was in Lockport, IL 3 hours apart. I called and was told it was sent to Lockport by mistake. Someone needs to get employees that can read and do their jobs correctly. As of today I am told my item won't get delivered until the 4th day! I pay for the service and the USPS can deliver the service they sell. They have lost my business.

USPS keeps putting my mail and packages in incorrect mailboxes, but I've had issues with them which has worsened over the last year with missing packages. USPS says they're delivered to my front door but they never are. I track my packages vigilantly and am always home when they say they arrive. Not only do they not arrive, but no USPS employee comes to my door as they claim to (I know because I have very large windows and security cameras that prove this). So not only do they steal packages but they lie about it. The GPS system they claim to use proves nothing. It's just another useless way they try to prove their innocence to avoid responsibility and get away with theft. You can file claims but they go absolutely nowhere. USPS employees have zero accountability when it comes to your packages. Typical union!

I took Priority mail and they didn't deliver on time. I sent my courier through USPS, from Virginia Arlington to Chicago. It was very important, things should be on time, still 2 days delay and showing delay. This is my tracking no **. I will never used it.

Most of the time you cannot track your package or mail only show waiting. If you miss your package and go pick up in local post office some time they can't find your package, you have to come back again. If you call local post office they will not solve your issue and hang up your phone and they will not pick up again, same as 1800 number (4230 MAINE AVE BALDWIN PARK, CA 91706-9998...) "Go with UPS. They are great. Even you know where your delivery truck is, if you call UPS, they answer right away and solving your issue right away"...

I would have given a negative rating to this Post Office (44143) if I could. One star is too much for this kind of so-called service. I have made an online purchase to be delivered to my PO Box and then forwarded to my new address. According to the tracking number, the mail arrived at the PO Box alright but never made it to my home. Was never forwarded. When I called the PO, the first thing I hear that my PO Box is closed. I am like, excuse me? I have paid for 6 months with a credit card. Then she checks out and says that it is not closed but the forwarding was never made; no further details were given. So I have never received my mail. Can't trust this place anymore. STAY AWAY IF YOU CAN HELP IT.

If there were a lower rating than one star, I would have given it. My first experience with the Walton PO was when I purchased a custom Fender Guitar and the seller shipped it USPS. It was insured for the total value. When it arrived, it was clearly damaged, it appeared like a roll up door had been slammed on it, and the edge of the body was cracked. I filed a report right then and had pictures taken at the time we opened it and paint chips recovered from the case. All of this was done at the time I picked it up at the unit with the manager.

The Mailman did not knock and now I have to wait 2 more days for redelivery. Why does he not just leave the package in the mailbox like before? I was home and he did not knock so that I can go sign his paper...

Got my second orange slip this week when I was home waiting for my package, all too often can’t be bothered to place tiny parcels in mailbox, since my post office often doesn’t hold packages before having them immediately returned to sender I’m trying to schedule a redelivery... Only the redelivery code won’t work online, says I’ts invalid (not the first time this has happened) so I have to call which is a complete waste of time unless you’re willing to be on hold for over an hour. Whenever I try to find the local USPS number only that 1800 comes up.

Our mail carrier has been holding our mail for over a week because he says he delivered a parcel to our address by mistake and we didn't return it. He had left a pink slip in our box last Thursday and I tried calling the local post office to tell them we hadn't received any sort of parcel at all and they would never answer their phone. I spoke to one of the other people in the post office who informed me this is why the carrier has not been delivering our mail but said he would tell him to deliver our mail today. I have already filed a complaint with the OIG. Now, I'm afraid he will continue to retaliate just because he thinks we have a package that was never delivered to us.

USPS negligence caused me to waste $260 by delivering a $260 package I purchased off eBay at the front door of my apartment as if I'm the only one living in the building. I've spent countless hours on the phone with USPS representatives and I've taken all the necessary steps they suggested to get reimbursed and they still haven't refunded me simply because the tracking number for the package shows it was delivered. Despite me telling them the package was stolen, they proceeded to tell me they won't reimburse me because it was delivered.

I track packages to my address and have had lost shipments, late shipments, shipments sent to the wrong state across the country after being tracked to my local post office. Example at 7:00am Friday: out for delivery, expect shipment by 8:00pm Friday, March 23, 2018, my only day home. Oops packages didn't arrive then, three packages are in limbo and awaiting one for Saturday March 24, 2018. When will it arrive or will it arrive? I have had to hand deliver mail to neighbors, placed in my mail. This has all happened recently. I do not think it is any one person's fault, I just think it is the way things have become in our country. Then I get a message that I requested for my packages to be held at the local post office, no such request was made!!! Nobody really cares about respect for others or their job performance anymore. Have filed complaints, but do not think it helps. Wish I lived in a more affluent neighborhood.

USPS is negligible with the everyday customers’ items and important mail; many times item will never arrive because USPS simply doesn’t care. Bought items through multiple websites recently, one from January was still “in transit” until the tracking info became invalid (it’s almost April and still no updates on missing mail case there). Another parcel seems to be stuck at its origin post office in PA, and has been there long enough to have arrived at my door by now had they ever sent it.

I mail two down jackets to China on Feb. 2 and guaranteed delivered date was Feb. 22. I track online after Feb. 22 for days for always showing "on transit", I started to panic because the two jackets cost me $1800. I fill package searching file online and got no feedback at all. Then I tried to call 1800USPS and cost me two days to finally speak to a real person. Two days later, my worried-so-much package magically mail back to my house. I almost kissed all over my package and say welcome home again and tell my package that I will never send you to USPS again. Then I found there are magic stamps on my package that saying clearing refused by fish and wildlife service. I brought the jacket here in USA. (Hello, fish and wildlife service people, why do you go ahead to the stores to banned the products? You do not stamp this after I spent $1800USD!)

I went to my Post Office and opened my box in which there was a key to a parcel placed in it. When I went to open the parcel box there was nothing in it. I called and informed them that the tracking number I had stated that it was delivered on 3/19/18 to my PO Box. So I called and spoke to the manager of the Eagle Rock Idaho Falls manager "Brett **" who informed me that his employee placed it in the parcel package and there was nothing else he could do. I asked for his supervisor, he said he was the highest level of management I could speak to there, which is a blatant lie since I found out that his boss Jim was away for the week.

Nov 01, 2017, I sent two packages to China by USPS International Guarantee service, less 2 lbs package was paid $67.40 post fee each, and USPS guaranteed delivery before Nov 09 2017, or money back guarantees, it was written on the receipt too, but they lost my packages almost one month and packages arrived at Chinese custom on Nov 30, one delivered to the client and the one returned to me. I report the refund post fee claims on Nov 16, 2017, but still, have not received refund yet (today is March 21, 2018) although I went to USPS office more than 10 times and call them more than 10 times. They lie to customers, USPS DOESN'T KEEP PROMISE, service so sucks!!! I strongly suggest do not use international mail by USPS, they say guarantee but not guarantee at all.

I do not understand how the USPS can lose your package and there is a tracking number on it. You pay for priority mail and they still lose your package. Then when you show them the value of the item they still do not want to reimburse you. Okay. I sold a brand new iPhone 8 on eBay for $848.00 and shipped it using 2 day priority mail. It was going to California however it never made it past the first distribution center. After 5 days the tracking change to "on its way to next location." I called and was told I had to complete a lost mail claim. I did that however completing a lost mail claim does absolutely nothing. After one phone call my claim was closed. Then I was told the item was probably delivered but never scanned again. I don’t think so.

Very important tax documents and receipts that were to be delivered to my accountant via Certified Mail with return receipt have been lost by the USPS. This has caused great anguish, along with money and time dealing with protecting my credit from potential fraud. I will never trust the USPS again.

I have one package that is over 2 months due. No tracking updates. The tracking information makes no sense. I have an additional package now missing as well. It's over three days late - supposedly in Atlanta somewhere. My feeling is as customers, we are using a service / product that is advertised to be prompt, unstoppable and performed with integrity. But what is delivered is unreliable, seldom prompt and the attitudes I have gotten from the USPS workers is that we should just expect this and write it off as a loss. Then you find out that they sell your items after 30, 60 or 90 days unless you file a missing mail request. I paid at the time for tracking and security.

USPS is one of the worst government agency and the only one in the USA. Being the only one they can do whatever they want with people. They play dirty games, and they hide from customers golden information. I have a P O Box for many years in Mar Vista Station zip code 90066, and I always received large packages including a massage table from Amazon. I never missed one package! When DHL Express made a free delivery on 11/22/17 this item was a refurbished iPhone 6 golden, they delivered in my 100% correct address in Los Angeles. A full physical address from a post office branch with a P O Box number showing as a unit #. Guess what. DHL never make deliveries in PO Boxes, and USPS does NOT tell customers about this secret. Another secret is that the DHL track # called waybill does NOT convert automatically into USPS tracking # for PO Boxes ONLY. But it does convert for another type of international deliveries.

First I go through this problem with FedEx, now UPS. My Package was in Columbia S.C yesterday at 4.am, now it said it came to Summerville SC later on that day. It told me it was on the truck for delivery and even said I signed for my package. Now how could you receive a package that never came.

It’s been an ongoing issue with the Post Office Branch in Wading River NY. The abuses have been there but now with the ubiquitous IP camera, it’s been all recorded and thrown back at them. First, it was the video of the carrier delivering a one of a kind lamp, but pulling in my driveway stopping and throwing the package out of the truck. Misdelivery is a major concern since you don’t always know when something is coming, Street addressed here are only a suggestion, if the house number is the same, it’s close enough. Time and again, I would see a USPS tracker delivery shown as delivered but come to find out that it was never delivered it’s still sitting in the branch.

When they don’t want to deliver your mail, the new thing is blame it on the customer. I had a package scheduled for delivery today, package NEVER showed and when I went to check tracking this is what I found, “Delivery attempt, held at post office per customer request”, this is an out and out lie! I never asked them to hold my package! I waited most of the day for package to arrive, needless to say I’m extremely furious.

I purchased a box for 6 months and paid a late fee. Afterwards, I realized in my conversation with a postal rep that they had smaller boxes for cheaper prizes. I asked to cancel the one I just had purchased and to buy the smaller one instead. The "system" would not allow it. I would only get half of my purchase and lose the rest. Where in the world is this acceptable!!! Someone needs to start a sue USPS and get the monies they are forcibly taking from us. I was never given any information on what would happen if I paid for a box and then changed my mind to get a different one... Never!!! Also I paid on March 14 and they have it starting on March 1st to August 31st (not September 1st). I thought I was paying for 6 months... NOT!!!

I had no choice but to give one star, can't post with no stars. I continue to try to support the USPS but time after time they have failed me. Good luck if you have an issue! The post office will give you the Consumer Affairs phone number which I believe isn't manned. You can also open a case on the internet. The USPS has three days to respond, if they don't respond, contact them. Once they fail to respond, try contacting them. The voice mail system takes you in circles. Put your tracking number in and you receive the same information that is on the tracking site. Choose find my package and you will be told the agent has the same information as listed on the website. Continue to try to contact customer service, then wait 1-2 hours on hold. If you have something of importance to ship, I suggest using another service.

WHERE do I even begin? I don't know if it's the USPS in general or my carrier, but I am damned sick of not getting my packages in a timely fashion. EVERY time it won't fit in the box, I get a "Delivery Exception", claiming that I am not available, when that is NOT true! I ALWAYS request Delivery Notifications for ALL of the ones they have available (arrived at post office, out for delivery, delivery exception, delivered, etc.). And not only that, but I have a tracking app on my phone, so I am ALWAYS aware of the day my package is to be delivered. I am therefore ALWAYS AT HOME AND WAITING, usually mere feet from my buzzer. And on these occasions, there has NOT been a valid attempt to deliver.

My package was scanned in that it was delivered and left on my front porch. There was nothing there. I have tried to contact someone to get this issue resolved and I didn’t have any luck. If driver is scanning packages in early it need to stop. Tried email. USPS said I had to wait 7 days. Such a inconvenience.

The USPS asks us to file insurance claims online. They provide a form for it. The form can be SAVED but will expire in 3 days if not submitted. There is no SUBMIT button anywhere. It's nothing but an exasperate-so-maybe- they-go-away scam. PO tech support refuses to respond when asked about it. So I filed the claim with the local postmaster. She was told to ask for "comparables" to determine value. (A) The item was a rare, unique antique without comparable. (B) The item sold at auction, where value is determined by the high bidder, and was backed by a Paid receipt. We know the PO will not pay more than the receipt value of an insured item, but here they are reneging from paying the receipt value. If I have to go to small claims court, I'll return and describe the experience.

USPS is literally the most unreliable courier service to ever be used in the history of mankind. Honestly 98% of the time I use them something goes wrong. I can almost guarantee that you could have counted more on the pony express. Total and utter garbage. It is to the point that I have been choosing to pay extra money to us UPS and FedEx because apparently whoever works there knows their ** from a whole in the ground. Please don't get me started on the harrowing experience of actually having to go into a post office. It's just a big brick building stuffed with people who don't care about their job or the service they provide. Rude and incompetent. Please close USPS. Close them forever. Fire everyone. Let the people who care about the business they are in handle the mail.

I sell on eBay. In the past month I have had 3 items delivered broken. All items were very well wrapped with bubble wrap, newspaper and wrapped in cardboard and packaged in a strong sturdy box. I also put a large 3x5 label on the box saying Fragile, Please handle with care, Thank you and write fragile, glass on the boxes, but still it arrives broken. I am not the only one this is happening to, I know several other people that this is happening to. The packages are leaving from the Lafayette, Louisiana post offices. I am tired of losing money because of the carelessness of the postal workers. Why don't ya'll start taking money out of their paychecks and let them see how it feels... You can file a claim all you want but they always find an excuse not to pay the claim. I am sick and tired of losing money because they don't care about other people's property.

If I could give zero stars I would! I have contacted Brooksville, FL USPS by email, by phone, every way possible and no one has gotten back to me on the issue I am having with their incompetent employees. The mail carrier for the past year continues to misplace my mail all throughout the neighborhood. I have complained I don't know how many times and it still continues. The last straw was when I got a $35 late payment fee because I never received the bill in the mail.

This is the second time in a week that I sent overnight mail from Michigan to New Jersey!! And it has yet to get there!! This is the 5th day!! When I track my shipment it keeps saying it’s in (Detroit disturbed center) as of March 9th. Today is the 14th. GEESH!! It should of been there on the 10th no later than the 11th. This is nonsense and no one can help me when I call or go up there... they need to be held accountable... and furthermore where is my mail and why is it being held up!!!

Second time I have paid for this service and was let down. I really needed a document to get to insurance company in 24 hours. Needless to say, it didn't happen. They promised next day noon delivery and it never happened... to a city and state only 4 hours away... I'm not entrusting anything to the post office again.