USPS Reviews

I order baked goods from a bakery. It was mis-delivered by the post office. It was not delivered to my house. My husband & I have looked all around the outside of our house - no package. There is a street that runs parallel with our street and has the same street numbers. We checked that street and it is not there. We have no idea where the package is. We have tried numerous times to contact the post office to find the package. They keep saying it is delivered. They don't try to understand that it was not delivered to the correct house. This is not the first time this has happened. By the time they find it, if they find it at all, the baked goods will be spoiled. I have made complaint after complaint but the post office does nothing to ensure it doesn't happen again. They just don't care.

Consistent only in failed delivery attempts. I live in an apartment building with a completely accessible mail room that does not require any key to get into, yet whoever is in charge of delivering packages to my building somehow keeps failing to deliver mine. Then when I sign up for a redelivery for the next day, it does not come. So I try to call the service. The wait time to speak with an actual agent is over an hour, and just keeps getting longer. Very lousy.

Sent 3 Packages and was informed by the people that the USPS was trying to charge extra shipping. I just got the one back today and the label was changed and the package was damaged like it was tossed around and the item was damaged. The one was in a flat rate box and was charged 2.42 extra for it even though I paid the flat rate amount. Still waiting to get the other back. I would suggest using UPS Or FedEx as the USPS has gotten real bad.

No question why the USPS doesn't deserve funding. Mailed a Priority Express envelope from Palm Coast, FL to Gainesville, FL. 100 miles apart. Tracking went as follows: March 8, 2018. USPS expects item for mailing (SSK). PALM COAST, FL 32137. March 8, 2018, 10:45 am. USPS in possession of item. PALM COAST, FL 32137. March 8, 2018, 6:08 pm. Departed Post Office. PALM COAST, FL 32137. March 9, 2018, 12:08 pm. In Transit to Next Facility. On its way to GAINESVILLE, FL 32607. March 10, 2018, 1:55 am. Arrived at USPS Regional Facility. FORT WORTH TX DISTRIBUTION CENTER. Still waiting on an update. And the USPS wants more money for what... to route my mail all over the country to return to the same state. I Don't Think So!

Two boxes mailed from NM to CA: First box is a reused regular size Amazon box, weighing 4 lbs., 0.80 oz = $9.56. Second box is easily less than 1/3 the size and weighs 1 lb., 3.60 oz = $9.56. This isn't the first time this has happened and I am sick of your price gouging. It is bad enough having to pay close to one hundred dollars a year for a PO Box smaller than a loaf of bread. I intend to write our state Senators and Congress because your federally supported monopoly offers a result no better than that of the American people paying to bail out the automakers after their decades of mismanagement and price gouging. You should be ashamed.

I sold a ring on eBay. I took it to the post office in a very small bubble envelope. I had a choice of paying 74 cents, because it could fit through the machine that they sort standard letters through, or pay $3.50 and it would not be put through the machine and I get tracking and $50 insurance. That's what I was told at the counter. Of course I chose to spend the $3.50 so that it wouldn't be put through the machine, I wasn't really worried about it getting damaged since I paid for it not to go through the mail sorting machine. The lady that bought the ring contacted me and said that it was smashed in pieces. I asked her to send everything back to me and I would have to file a claim with the post office. She sent me the packaging in everything. I tried to file a claim online and the tracking number I entered said it wasn't eligible for a claim.

This is the 3rd package that the post office said they attempted to deliver. I’m home all day, they don’t try to deliver anything, we rarely get our mail. And when you call or make your way down to any office no one wants to do their job. I wish companies like Amazon and Finish Line consider using FedEx or DHL or even UPS. The USPS is horrible.

This is the 2nd time in two weeks paid $20 to send a package PRIORITY and going on day 3 where the automated message is still in transit ---- was supposed to be delivered today! Someone needs to check into this facility (Detroit Distribution Center) as USPS will not give $$ back as (not guaranteed in their words). Then why charge extra and advertise as 2-3 day service? This is just wrong.

Had a notice to pick up a parcel at the USPS. It stated as of 3-5-18 the key was not to pick it up until 3-7-18. I stopped in the post office where the counter clerk could not even speak English let alone tell me where my package was, I ask for a supervisor who then said it was at a different location and would not be to this office until tomorrow 3-7-18. I asked if they had intended to try to re-deliver it he said he did not think so. I had just better plan on coming tomorrow to pick it up. I told him I would be there right at 7:00. I was there at 7:00. They were closed. The guy yelled, “Go away. Come back tomorrow.” This is why everyone is using everything but the postal service to send things because of help like this. I will be happy to speak with anyone and any supervisor reading this.

I had an insured package (~20 lbs, 20x10x10) that passed throughout US Customs in San Francisco without issue. Once it arrived at my local distribution center in Chicago, the package was irretrievably lost. The tracking information says it hasn't moved after 6 weeks. I filed a lost package claim and a claim over the telephone. I even provided pictures of the contents and the shipping label. I understand that they have millions of packages to attend to everyday, but every single package is important to each of their customers. I also read that any undeliverable packages are sent to a lost and found facility in Georgia where the Post Office will auction off for profit. It's very distressing to know that the contents of my package can just be sold off to someone because of the Post Office's mistake!

I recently ordered a guitar from Germany, it was estimated to be delivered around a week ago. I usually try to avoid USPS at all costs because all my experiences have been similar - it takes FOREVER to get here. I live in Indiana, for future reference. My package arrived in New York a little over a week ago. Since then, it has been transferred to Chicago, meaning it literally went PAST Indiana. After that, I enabled text notifications when the status is updated. For the past 5 days, I have been getting the same notification that it is "In Transit to Next Facility." (See screenshot from the other day attached). I have tried reaching out to local offices with no answers. How many facilities does it need to go through before I get it?? I have never had any problems like this in the past from UPS or FedEx. I'm convinced that at this rate, the package has been strapped to the back of a snail for the rest of the trip here.

USPS confirmed change of address 1/28 effective 2/5. 5 weeks later still no mail. Well over an hour wait on hold anytime we have called. Rude and uncooperative service. PRIVATIZE. No wonder USPS loses money and has lousy service.

Never had a problem with USPS. Everything that I have shipped was delivered on time. Others run late, 3 to 5 days more than USPS. Friendly service and do not have to worry about package being thrown on ground or across fence. And rates are very competitive

I recently mailed two payments by certified mail to a bank. The return receipt shows that one of the payments was received on Sunday, February 18, 2018. The other return receipt shows that it was delivered on President's Day, Monday, February 19, 2018. The USPS is closed on Sundays and federal holidays. The bank is closed on Sundays and federal holidays. How is a bank signing for certified letters on these days?

I order an item from Australia. It’s been 2 weeks since I hear from USPS and my tracker keeps saying it’s going from one facility to another within New York. It’s a small package. I don’t know why it’s taking a long time. I went in person to a post office and the people in there didn’t look like they wanted to help me. If you do not want to work, why are you there? I got two jobs and I don’t have time for this. Please do something about it. I am frustrated and deserve an apology.

Just a dumpster fire of a company, sends packages that never arrive on time, can't be picked up early, and has employees that just refuse to work. If your package comes into a USPS post office, you track it to the exact location of it, and it comes in after 7am on a certain day, there is no way in frozen hell that you'll receive it until AT LEAST (if not later) the next day.

USPS has STOLEN an item from me!! I opened my mailbox and let me tell you that my mailbox is a locked and also gated mailbox! I opened my mailbox to find that the top was ripped open at the top and my item was missing! They basically tell me there’s nothing I can do because it wasn’t insured so they let their employee get away with it! Not only that they’ve always delayed every single package or it would never come!!! ** this company!!!

I got home to find on my front porch a water-soaked package containing a book. It was ruined. It had been raining for 24 hours and the reason the package was left near the elements is beyond me. So I told the clerk at the post office of my experience. I received NO apology, NO sympathy for my situation. "I guess they thought it would be okay where they left it," was all she said. So I put a large blue plastic tote on my porch with the instructions on top of it in white vinyl letters, "PLEASE PLACE PACKAGES INSIDE," because I am expected four more books.

Tired of getting my delivery digests and not getting an image. I want a picture of all my mail. That’s not too hard to ask for and then when I do get my pictures two to three items are never received!!! How do you not get my mail to me but you take a picture of it and say it’s on its way?? How? I have complained and they didn’t deliver my mail for three days. Then I kept getting other people’s mail and I tried to return it but the idiot kept putting it in my box till I wrote on a note to give to address on postal and he finally stopped being rude.

A priority mail shipped from a post office located 15 minutes drive from the delivery address is still traveling around for the past 8 day! This is insane!!! I wish I could give a MINUS STAR to rate my experience!

I received a receipt for priority mail with a delivery date, Then I received an update saying it was in transit to my post office on the 21st. Of course the 22nd came and went so I called my post office and the worker had the nerve to say, "Well I see you have made several inquiries," (which that had nothing to do with the conversation. I was asking where my package was) needless to say they then told me that priority does not mean that you will get it on that day.

Time after time the mail carrier throws packages into my yard versus me completing a pickup. Please note the damages in posted pictures. Attempts at calling them resulted in wait time over 40 minutes which means no one will answer calls. The Postal Service at 311 Milton Rd, Durham, NC 27712 is absolutely horrendous, unprofessional, irresponsible, and problematic.

Never delivers my packages, even though they say they “attempted” delivery. I am home at time they “attempt” deliveries but yet I don’t get my packages. I also Have not gotten any mail in the past week.

USPs Monopoly - Of course the USPS being a government conducted business, one of the only legal monopolies on Earth, it is without a doubt impossible to hold anyone's feet to the fire there. There's no recourse and no matter what, they can't go out of business as they are the ONLY company that delivers mail. I have had nothing but issues with the Manchester NH post office, or I believe in this case the Goffstown location...

There seems to be no EASY way to locate a real post office. After an hour in heavy traffic driving to what my iPhone showed with "US Post office near me" I got to a grocery store with an automated post office with nothing but some envelopes and collapsed boxes. I could not mail my package. False information millions of wasted hours, frustration and adds to traffic congestion, wasted fossil fuel and climate change. It is USPS responsibility to require that Apple and others not misrepresent glorified drop boxes as post offices.

Amazon Prime said be there on the 19th. Then USPS says the 24th. Why in the hell are they going to hold over my item for 4 days. Crooked company. Hides mail during mail count, don't deliver when they are supposed to. Stop moving around mail dates, & do your damn job. I used to get certain things on certain days, now things have moved, all because they threaten to take away Sat. Delivery... Crooked ** company.

1.Sent a Christmas gift certificate to a friend who immediately went on vacations and returned to find no evidence of it. I was able to resolve the problem by getting the company to issue an online link with the same evaluation. USPS either tossed the card or gave it to somebody else. 2.Ordered a replacement part through Amazon.com. The item entered the postal system per tracking and abruptly disappeared. I suspect that the only fault attaching to the businesses involved is that they are still entrusting consumer purchases to the Postal Service and the Postal Service is Without Honor.

I have lived in this station's area for 10 years and it has always been an adventure. On an almost daily basis I have mail from 4-5 other addresses. My packages have been left on the sidewalk several time. Drop 4 miles away at an address that has no similarity to my own. In the bushes on the side of the house. Today I even took a picture of the resting place. United States Postal Service in Gardner KS 66030 is a joke... Truly needs to be totally privatized or go the way of the Dodo.

Just want to give a shout out to the Augusta, GA postal service for their terrible service. This is the third time in a year that I have had time critical mail delayed and not arriving on time-and every time it's always when it's transiting between Augusta and Evans-which are less than 10 minutes apart. Currently I am waiting on a package that has been in transit for THREE days between Augusta and Evans. Honestly I wish there was a way to force the Feds to clean up and update the bloated and inefficient USPS-maybe the threat of losing their job would motivate people to actually do a better job.

Post office 40291 - The postmaster needs to do a complete review of the processes and management of the sorting annex associated with this facility. I’m just one person and frequently I find my packages arrive at this facility only to be, as I believe, shuffled around for a day or two while someone pretends to be busy. So those 2-day deliveries that go in or out of this zip code frequently fail and I and others are not getting what they are paying for. I do also wonder if much of the 2-day the USPS collects extra funds for, isn’t just dumped in with the regular mail? Would be nice if FedEx stopped using this facility as a partner and simply delivered in this zip code instead- as my Amazon 2 day guaranteed are not getting delivered in 2 days because of this post office.

The supervisor of my zip code post office answered my email and called me to tell me to file a claim since I have $50 insurance and my mail is probably stolen. Package was supposedly delivered on Sunday, but I left the house at 6pm and didn't see anything. My parents said they didn't see the mailman throughout the day. I filed a claim after 15 days of shipping date as required and just got a letter denying my claim due to it being delivered. If a person spends over $7000 in 5 weeks... Why would I scam/fraud the USPS for $50 when I just lost $100 of goods? I received over hundreds of packages in 5 weeks. I gave the mailman a job, they can't even help me out with insurance. If the USPS keep this up they will be obsolete soon. Their employees are impressive either. Most of them just want to claim the 50% retirement package after 20+ years of government work anyways. I was a Marine, I know how it goes. The good ones leave, the bad ones stay in.

Irresponsible, unprofessional, and uncaring to the consumer using their services. Argumentative and accept no responsibility for missing or damaged deliveries. But everyone gets it right on occasion.

As you can see below, my package from Walmart.com was originally supposed to have been delivered on February 8, 2018. Everything you see that my local post office put on the tracking never happened. There was never a delivery attempt. There was never a delivery at all! Calling these people is an exercise in futility! Now, it looks like I'll have to take steps I was trying to avoid having to do. "Feb 07 1:43 pm In transit. In transit to U.S. Postal Service CHICAGO, IL. Feb 08 8:16 am At U.S. Postal Service facility. Accepted by U.S. Postal Service - Tracking ID ** CHICAGO, IL. Feb 08 9:03 am Out for delivery. Out for delivery with the U.S. Postal Service CHICAGO, IL. Feb 08 11:30 am Delivery exception. Customer not available or business closed - Please contact local Post Office to pick up or reschedule delivery CHICAGO, IL.

So my package left Brooklyn New York on the 5th. It has gone through 4 distribution centers. At one facility it was scanned 3 days in a row for headed to destination 3 days just to leave 1 distribution center. That’s totally piss poor business. I ordered more packages this year for Christmas than I ever did and I had a package come from California in 7 days. Not business days. 7 days total. It’s going on 7 business days and my package is still (I’m guessing) 3 days from being delivered to address I’m having it sent to. That is piss poor service. And USPS wonders why they are losing money. Well for one when a package has to go through 2 distribution centers within 100 miles of each other that’s too many hands touching a package.

My overall experience has been positive other than a few hiccups. I have had a few times when things got sent way out of the way and slowed parcels down. But a few slowdowns does not really tarnish my feelings about USPS shipping.

Ordered an item from Dish. It was shipped via UPS to the physical address that our local UPS has on file. I am writing this review on 2/15. The first shipment was mailed over two weeks ago, lost, found. Lost and never delivered because of the clueless drivers not being able to read street signage. Second package was shipped from Dish overnight on the 9th to arrive on the 12th. Not delivered because the drive had not been plowed??? It's a shame that we paid that plow driver isn't it that always does a fantastic job. The drive WAS indeed plowed, they were looking at a road across the street that was not plowed.

USPS, Had temporary address in FL for the winter. Changed it back to my home permanent address on December 28th 2017. Still not getting any mail. Contacted USPS, Did not answer my problem. Have not heard anything. I need my tax information. They are very poorly operated.

Missorting or losing my mail. Tracking number ** missing a week in their office. USPS notified me 2-10 1:40 pm notice left, but I was in work and no one left notice. Portia was delivering 2-10. Yesterday 2-12 USPS notified me at 5:46 pm. Again notice left but I was at work and went front door and no one or note was there. Today I call and told Melanie found package and carrier is bringing me today. 1-2 Portia was parking in our office handicapped parking lot. I asked her why. She replied "I’M THE MAIL LADY. I CAN PARK WHERE I WANT." Google postal worker Torrance CA she is on YouTube telling me get me off your phone. Uneducated people like her need to be fired and not rehired.

Multiply the millions of customers like myself who pay a bit more to have their parcels shipped and delivered within the time frame promised for Priority Mail only to discover that the item shipped is "delayed" (sometimes for upwards of a week or more) and you can see how the USPS is stealing from its customers. There is no refund offered because your item was delivered just as slowly as if you paid for "Standard Shipping". There should be an audit and federal investigation of the USPS.

Amazon notified me that package was delivered and left by door around 5:45 PM by the USPS. I was confused, as I had been doing yardwork and no packages were delivered. I waited on hold for 1hr 15min to have my call dropped. I then waited 55min for them to tell me my package must've been stolen and that I need to contact Amazon. I made it clear that the package couldn't have been stolen from my porch, as I was doing yardwork from about noon to 7PM. They responded with theft as the only possibility and gave me a case number. Absolutely disappointed.

I sent a package to my girlfriend 1/16/2018, and the box was delivered "empty". The box was completely ripped off and had stamps saying "delivered unsealed". Tried multiple times to reach USPS but no reply. They also blocked submitting claims because I did not purchase insurance. They stole my property but they're saying this is my fault. RIDICULOUS!

I am livid at a 2 hour hold in order to get assistance for a simple mail forwarding situation. I stopped getting my mail and was not getting important mail documents. I ended up losing a check mailed to me because it was sent to the wrong address. I can't get a live person to help with this and there is no option to get a call back as to avoid the long wait time. Absolutely ridiculous!!!

On 02/03/2018 I submitted a package in Las Vegas, NV to go to Sikeston, MO by ground with signature confirmation. I did not purchase insurance for the package, however the contents were priceless because they contained over 25 souvenir items that I had purchased in Thailand for family members. The tracking status shows that the package is delayed in transit to Sikeston, MO but my family called today to inform me that the package was delivered with bed sheets inside. The packing is the same that I gave the post office, it has a label that says that my package was damaged in shipping. All items that I placed in the package are missing and I have no idea how bed sheets got in the package.

Re: Janesville WI 53546. I mailed. package to my daughter in Fort Atkinson WI. 20 miles away. The package went back and forth from Madison WI and Janesville four times and ended up in the dead letter file. I picked up the package there and drove to deliver to my daughter in person. They did refund my postage, nice of them. Another time I mailed something to my daughter in DC. Tracking said it was out for delivery and then it ended up somewhere in Maryland where it sat for 5 days. It was finally delivered to the correct address.

8 oz package mailed to China Dec 30 2017, left US on Jan 3, 2018, still in transit as of Feb 10, 2018. Was returning $500 of defective CPUs from FL to Chinese seller, clerk said customs is tracked, and insisted I did not need to use registered mail. I was going to send it registered but finally went along with his insistence that I did not need registered. Later after a lot of research I discovered the clerk was wrong, USPS does not track after it leaves US customs except for registered or express, and for China, there is no agreement for their mail system to complete the delivery correctly. (I found that on an obscure list on the USPS website). USPS turns it over to shipper, who turns it over to foreign postal service and so risk of theft/loss is multiplied. I went back to the local PO and asked the postmaster if he could help, he gave me a phone # that says nothing different than the online tracking.

After 1 hour and 15 minutes on hold, still no assistance. Package had the correct address but was missing a building number. Can't even get through to a human being to fix the problem. I purchase A LOT of items through the internet. No business - no matter how big or small - is this incompetent. The USPS has outlived its usefulness. I vote to disband. Save a couple BILLION a year in the federal budget.

USPS has been completely unreliable, more so lately. I ship on a regular basis and most times the packages never even get scanned in. Before anyone chimes in let me explain that I live in a 1 mile radius city. I have made numerous complaints without any answers and calling is a joke. 1 hr and 30 minute wait time. Now I ordered an item and it showing from tracking number leaving Chicago 5 days ago. I am in Michigan and it's a 5 hour drive with traffic. 5 days and still no package??? Did the driver stop at a resort for a weekend??? On top of that I send monthly payments to Tennessee which is a 9 hour drive and it's lucky to make it in 7 to 10 days. They are a complete joke anymore.

I shipped an item as a return, purchased insurance, item went out for delivery but never scanned as delivered. I had to place a claim online, was denied, had to contact the USPS (which is actually very, very difficult) to get them to check it out, they contacted the ending source post office which called me and promised to force close it as delivered because it was going to a "third party warehouse" so it would be a bulk delivery but the end customer/recipient still claims as not ever receiving it and will not refund my item.

I have nothing but issues with USPS since I moved two years ago. They hold my mail and refuse to deliver it. Now I can't even get guaranteed delivery on time. These workers are completely incompetent. I work with a marketing company and have 15 packages through USPS. Of course, never received one. My packages end up lost or in a whole different city, it takes a week to travel one hour away. This service is unbelievably terrible. I'm missing out on a lot of money because of this crap mail service and most likely will be suspended from my marketing campaign. Thanks lazy jerks!

Mail carrier dropped my package in the wrong box, owner of box took my package and never returned it. Carrier doesn't know which box he placed it in and I gave up looking and complaining. The local post office doesn't pick up the phone and if they do, you get put on hold forever. I think they want you to get tired and hang up. Then the main customer service line puts you on hold for hours on end. I fell asleep twice on hold and I never spoke to a live person. Then I decided to send an email thinking it would go to the main postal service. It instead went to my local post office manager which in turn sent some automated reply and then closed the case without any further information, options on finding my package, nothing. I lost money on that.

I've been on hold for hours and hours to get to talk to someone about my package. You guys need to get that fix! My package I sent suppose to come yesterday and never got it even today and agent said it will come and do a 2nd attempt to the house because "it got left in the office so it was too late to re-deliver". Bottom line is - THEY SUCK! I am never ever going to use USPS! Now my package is nowhere to be found and USPS owes me lots of money for losing my package!

At 0800 I went to get a money order at my local post office to pay for a course to further my career in the Emergency Services. I swiped my card and the machine timed out for a 726.26 transaction, no receipt printed, no check was issued. Following a pause this was done again this time around showing “insufficient funds.” Checking my online banking, the money was withdrawn. I worked with my bank and the postmaster to try and sort this problem, even calling USPS myself to their accounting division, still nothing. At 1600 hrs I’m still awaiting a call from the supervisor I was supposed to be transferred to (this went to voicemail). To say I’m unhappy is an understatement, moreover a charge on my card with no services rendered is fraud, the fact that I’ve had to devote my personal time on a day off is ridiculous and also stressful.

I had to contact USPS due to an undeliverable package. The name of my street had been spelled incorrectly and so I promptly called the technical support line and had what I thought was a very successful fix to a minor issue. The nice technician confirmed my name and my actual address and got it edited in the system and out for redelivery from my local post office. I received a confirmation e-mail and new tracking updates. I was first supposed to receive it on a Friday but then it changed to Monday (not a big deal, weekend delay). It turned out I was never going to receive my package and that the tracking updates didn't mean anything because the technician "didn't select the correct course of action".

Sent documents via USPS priority mail on Wed. 1/31/18 from the Elm Grove WI PO to Goodyear AZ. Told delivery in 2-3 business days. Tracked online "package delayed in transit". F/U with both PO's several times why delay/where the package is? They don't know, but "it will get there sometime". Typical US Govt. operation! DO NOT USE USPS! Try UPS or FEDEX at least they can accurately track their packages!

I have 3 packages that has been sitting at the sorting facilities for weeks and every time I call the 800 number I'm told they'll add it in the notes that I called. Keep in mind every call the wait time is average 90 minutes. No one gives me an update why the package couldn't is not sent to the local post office.

Package was dropped off in Fairlawn NJ facility. Bill of lading filled out correctly as I have a copy. Woman who was about 90 years old entered return address as delivery address. So instead of going NJ to TX package went NJ to NJ and still did not deliver and now customer service tells me it’s my problem for giving wrong delivery address which I did not. They told me to complete a package intercept form to change address and pay $22.14 for their mistake even though they still cannot even locate the package. Never again. USPS is pure garbage on service. Customer service I waited 1 hour and 31 minutes for to speak to a very confused, unknowledgeable woman who spoke next to no English. You get what you pay for, UPS and FedEx from now on. Thanks USPS for employing a 90 year old woman who is so senile she entered info wrong, now concert tickets I used priority express for are going to waste. Go to hell.

I called USPS today in reference to a package that was supposed to be received on 2.1.18, I work banking hours so I do most of my shopping online. The package was mailed to the Dundalk Location in Maryland which is about 21 minutes away from my home and the package has just been sitting there!!! When you call customer service, the IVR gives you more options rather than more people to talk to!!! I called the Help Desk and got placed on hold for 3 minutes. I wasn't even on hold. I was on mute. I could still hear background noise. I do not know what is going on today with the postal service but I won't stop until I get in touch with the head honcho!!! The service is always horrible. This corporation is responsible for handling our mail. Do you know how important this is??? I no longer want to do business with any company that ships through USPS. I have never seen such carelessness in my life!!!

I appreciate all the USPS members working in my county, they are really courteous and hard working people (they are the reason I put 1 star). But, today I had an issue with the phone customer service! I have a package that went missing for weeks already (said delivered on tracking but not in the Mail Box) and I contacted the seller. Seller told me to contact the USPS to locate the package. Today, a lady called me from a hidden number, saying. I wasn't even being aggressive like the way she was! I hope the call was monitored and saved, because I didn't receive my package, I left a note in my neighborhood about a lost package. And I wanted to ask her what other options do I have because obviously this is not working out! And she just hang up on me in all rudeness... USPS should be careful on what kind of person they are hiring...

I ACTUALLY receive an average of 1 out of every 5 packages. They constantly lie and say packages have been delivered that never have been. I work from home, and on the days of my scheduled deliveries I watch the door like a hawk. The delivery never comes, but sure enough, I receive an email telling me the item has been delivered. Or worse, sometimes I get absolutely no false notice at all and come to find out that instead of even bothering with that, they've just dumped it at the post office without even warning me, and usually by that point it's too late to retrieve it. I've lost hundreds of dollars in just the last six months alone.

On the morning of February 3rd, 2018, I approached the mail delivery man at Slate Run Apartments in the 40223 areas - an apartment complex where I currently live. I politely attempted to ask him to unlock the key to the large parcel box so that I could retrieve an order that arrived days prior. Before I could complete the question, he interrupted me with the insult "I can't give you a key, you need to contact your landlord for the key, as you can see I work for the postal service."

If I want to describe the USPS, I would say it's unreliable service and worthless. I can't call it organization because they are missing 99% of that part! You try to reach to their customer support, waiting time is an hour 15 minutes; seriously, are they thinking I will wait for an hour and something to talk to an agent who doesn't know anything and won't be able to help. I made a mistake and the lesson learned.

It became clear why the Postal Office was losing its business because of mistreatment of customers. They hired a staff that can be described as inefficient, do not have any basic and simplest rules of treatment. Today, today I had experienced the worst abuse of my life from a staff there. Her name is Titi. She was very rude and does not bother herself to answer my questions. She did not want to help!!! And looked at me with disrespect and used her hands only to answer questions.

We own a home in Delray Beach, Florida zip code 33483, but as this is a second home, we do not receive mail here. However, on occasion a package will be sent to us via the US Post Office. Sometimes the mail carrier properly delivers the package, but a dozen or so times a year it is returned to the sender saying this is a non-existent address.

Waited on hold for technical support for 2 hours. 2 hours I kid you not!!! Then when I finally got someone she transferred me to someone else who briefly talked to me then placed me on hold for another 3 minutes. Plus the person she transferred me to barely spoke English. So yes I was upset plus he was not helping nor listening to me. So when I told him he was not trying to ** help me when he stated he was but kept cutting me off he had the nerve to hang up on me because I stated the truth. I wasn't rude. I wasn't yelling. I calmly said, "You are not trying to ** help me because you keep cutting me off." He then said because I used profanity ONCE he was disconnecting the call. What kind of stuff is this?! Just let me speak to my branch!!!

Don't send anything through USPS, tracking numbers are completely worthless. Supposed to receive package sent first class (1-3 days) and it's been 8 days and still no package. My mother has been waiting for a package and it's late by three weeks. There is nobody to complain to and when I tried to make an email complaint I received an error message saying the system was down. I made a complaint at the post office and they gave me a number to call. I called the number and ended up in an endless loop wasting my time. Don't use the USPS.

I was one of the lucky ones, after 28 days I was able to find out what happened to the package I sent. A very nice customer service lady explained that the last 2 digits of the address was a B and there was no such address. She sent me a copy of the scan. The person who scanned it, did it at an angle and it indeed looked like a fuzzy B though it was a 13. The address label when attached to the package, did not look like a fuzzy B, it was a very clear 13. So because their scanning equipment is not very good, I have an irate customer and a package floating from postal center to postal center. I am going to find a more reliable service. She told me it would be returned to sender, I will wait and see.

It took a week of trying until reach some real person, then they told you nothing they can do, "Your mail is untrackable." I lost two packages sent to Canada in December, they arrived Miami, then they are gone. Do not use this company for international shipping. It sucks.

My 2nd day delivery was sent to Chicago instead of San Diego. Day 3 and they don’t even know where it is. I should get my money back. They didn’t fulfill their agreement. I can’t wait until they go out of business. They mess up every time I use them.

I have made complain of lost package with TRK# in person at post office and 3 days later this post office sent my package back to China. This package travel across the globe from China to San Francisco then across US to Garfield, NJ 07026 - just to be mishandled and sent back to China. This is just one example of many issues. However my usual home delivery post lady is doing very good job.

I spent $20 shipping two pillows using priority mail. The expected delivery day was this past Saturday the 27th (I shipped the 25th) to Washington. On Saturday the package showed it was a distribution center 10 minutes from the delivery address. Today it showed that packaged as shipped all the way to VIRGINIA, thousands of miles on the opposite side of the country!! I'm not entitled to a refund, the purchaser (sold on eBay) is upset because they were expecting their package and I spent $20 for unorganized, horrible service. NEVER shipping with USPS again!

Worst customer service I have ever experienced. Was supposed to get my puppies food delivered on Saturday. Supposedly they had attempted a delivery and a note was left which was complete bs because my family was home the whole day. My nephew even said he seen the mailman with no package. I called. They promised a package Sunday to no avail. On Monday I went to the post office and they told me it was out for delivery again and that I should be receiving it that day. Never got anything, I checked my tracking number and they said they had attempted to deliver a second time in the morning which again was complete bs because they did not come with my package nor did they leave a notice. They practically lied about trying to deliver my package twice just so their lazy ** wouldn’t have to carry a bag of dog food to my door. I hope USPS goes down in business. I am so outraged.

USPS - Memphis: Literally one of the worst facilities out there. I have never had so many problems with mail as I do with them. Items that arrive, depart, arrive and depart again numerous times within minutes of each scan. After that it just disappears for days and then gets rescanned as arriving and departing again. Customer service is an absolute joke. Worst USPS facility with very poor employment.

Lost and delayed packages. USPS your tracking sucks. Updating is a joke. I doubt if you could find your backside with a flashlight in both hands. Seriously, you really need to update your software and maybe educate your carriers how to use it. UPS or FedEx from now on. Whatever cost will be well worth it. Remember carriers, it is your job at stake if you don't improve.

I am mad and angry because every time I make an order I never get it But it says "Delivered" And I never receive it. I bought something from Lord & Taylor and it was a good deal and looking forward to have it but I never received it. I am called them yesterday and never answer. This is ridiculous that they lost my package. >-<

Where is my mail??? For years the residents of State RT 193 Kingsville Ohio live in fear of their packages being delivered. We either find it on the roadside on the ground, in the snowbanks, middle of the yard, sitting on top of cars, middle of driveway or not delivered at all. Through rain, sleet or snow this is where it's delivered. On a good day you will catch the mail carrier drop kicking packages, throwing into garages or throwing from vehicle window to the ground. Do not confront the carrier you will get mace threatened in your face. Complaints to the moon have been called and written. All we get told is "We have a strong union. They cant do anything." We are told to pick up our packages at post office - the carrier is banned from 30 some house... We should be punished and have to drive to the post office because someone will not do their job???

I ordered two items, one from eBay and one from Buya. Both were smart home items that were very good prices. The items show shipped, they arrived in Denver on Jan 18, 2018. One supposedly departed Denver on Jan. 19, the other does not show it ever left. Since Jan 19 both have shown as "in transit to the destination." Try calling the USPS customer service hotline. If you do manage to get a ring to an actual rep your wait time will be 1 hour 40 minutes to one hour 50 minutes. I filed my lost packages inquiry, to date have not heard anything, and I don't expect to. People in actual post office refer you to the phone number. Ridiculous that they can lost two packages same day in the same distribution center, and apparently it is no big deal to anyone except me.

I have mailed any number of packages and received packages through eBay, Amazon, etc. and I work with sending and receiving mail in a mailroom. I know accidents happen, but the USPS is one of the worst attitudes of any govt. agency. I received some prints today that I had ordered from a photo print company. They came in a timely manner, being fair about this. However, the shipping tube had been crushed. It looked like it had been run over. The ends had been spread back open and scotch tape was placed over the ends. I went to the local post office to see what I could do about it, being calm and nice. I was confronted by the supervisor and told that this could not have been done by the postal service and must have been done by the company that sent it.

I am very disturbed with USPS carrier. I lost many packages with tracking number. When I filled the form "missing item". The result is not enough information they don't know. I have a strong feeling that there is a leak between their employees that is easy to steal. 0.0 of customer service. They don't want to even search for information cause they know the truth.

This is made of two stories. 1) The office worker refused to give me a receipt for the stamps I bought, saying "I don't like your attitude.", no other reasons. 2) The reason for the argument above, willingly delayed the selling of the stamps I sent the payment in the mail. The detail, 2) I sent my check for the 20 stamps for the price I found on the envelope I had in my desk drawer on 1-14 2018, not knowing the price would be going up in a week. On 1-23-2018, I received my check back from the USPS stating that the price went up on 1-21-2018, so unless the difference is made, the stamps won't be sent. They even waited a few days for the price to go up, while they could have sent the stamps right away with or without the new price and ask the difference afterward. This actually happened before and I sent the difference.

I ordered 4 items on eBay within 20 min of each other. ALL SAY IN TRANSIT TO MY TOWN. MUST HAVE NOT CHANGED IN 4-6 DAYS. What the hell is going on? I have never seen this in all the time I’ve shopped on eBay. USPS is a bunch of crap. We pay to get things and they can’t keep your items' whereabouts tracked. Makes me wonder.

I ordered online a product from Walgreens to be delivered to a store next to me. Target given by USPS: January 20, 2018 before 8 PM. Nothing happened except a "Delivery status not updated" message at 10:35 PM. This morning same message: "Package to be delivered by January 22, 2018 before 8 PM" and again "Delivery status not updated". I called the 800 USPS number and the person read to me the message of January 20!!! If you do not use USPS anymore, it might cost you a few more dollars a year, but you will save a lot of aggravation and this is worth a lot! Note: Walgreens wants me to wait until the package arrives at their store so that I can be reimbursed by refusing to take it and after the package returns to the warehouse!!! They chose a lousy carrier and they are holding my money. So I called my credit card and contested the payment. Multiple lessons in my experience.

I get my medications through the VA. Every time they order a refill (and it can be needles, drugs, or medical devices) EVERY package is lost. They deliberately remove my unit number so it can't be mailed to me. I confirm my address every time I order a refill, AND the VA checks tracking. USPS doesn't care. I'll die if I miss my meds. No concern of theirs. And yes, VA medication orders are OBVIOUS to anyone handling them. They just intentionally refuse to deliver them because veterans aren't worth doing their jobs. Sorry I served. I sincerely regret it.

I had been waiting for an expected package for some time and for 2 days they delayed it last minute, all while not responding to my multiple phone calls to USPS customers service! I had intended to pick the packages up myself but I couldn't speak to anyone! I went to the USPS office and complained about this and that same day I got home and my packages were outside my door, wet and not sealed correctly! Not to mention my personal mail laying out on top of the package also wet! My w2 forms and important doctors letter were wet and damaged! I'm am extremely unhappy and would like to know how to handle this!

I do most of my shopping online, and until the last year I haven't had any issues. This last problem is the last straw. I ordered an item priority express on the 16th and have yet to see it - delivery was supposed to be guaranteed for yesterday. Label was created, item received and accepted at Regional Origin Facility - all on the 16th. Nothing has moved since. I know this happens; but, it seems to happen at least on a month now. Why pay 10 to 20 extra dollars for priority and express service - when you can get the same service with standard mail? I am done with USPS shipping - if the site offers UPS, or FedEx - then I will pay the extra. They can't do any worse - at least I hope not.

I recently took a trip to Florida to see my daughter in Naples Fl, and I have never experience this problem in the past. I don't use airline luggage because of the cost and I always mail my clothing to where I am going, but I always take 3 change of clothes with me just in case it takes a day or two extra to get to me. I mailed it out Jan 9th and it was supposed to get there by the 12th, and I was flying in on the 11th. Well it was it wasn't there, and I was leaving her home to go to my son's home on the 13th and help him pack and move to Michigan. So on the 14th I got online to redirect my package to my son's house which cost me another $25 so now we are up to $58. I have a tracking number and have tracked it. It sit in Detroit Mi for 8 days and it says because of weather, but when I checked the weather from Jan 9th through the 12th from Detroit to Naples Fl there was no bad weather.

I ordered a bunch of stuff off of Amazon because I got gift cards. My first package was stolen because it was left at my front door. The next day I didn't receive a large package I was expecting. I left my front door open so that I could watch from my glass door. I never left the living room all day and around 8 pm, I stood at my front door as I called Amazon to complain, which is documented! At 8:20, I open the door to let my husband in. At 9:00, I locked my door and went to bed. The next morning when I check my package status, it said delivery attempted at 8:19, which is a lie. I call Amazon to complain, they can't do anything because the post office is closed.

I have had a total of 19 packages over the last 2 years that were either delayed up to WEEKS or lost entirely due to the incompetence of the Jacksonville, FL USPS. Packages travel across the country in a matter of days only to die a slow death in the Jacksonville, FL branch. Complaints do absolutely NO GOOD. NOTHING is ever resolved, service is still broken leg turtle slow to non existent. The absolute poorest branch in the US, bar none.

I ordered a package off of a website on November 27th. The tracking number said that it had been delivered but I didn't get anything. The website I ordered from is a trusted site, apparently the shipping carrier was not. I still have yet to receive my package, and when I email them about it they say that they could not find the package, they are sorry.

Pre-ordered item Aug 31 and tracking said the mailman delivered on Dec 16. I emailed the company since it is now middle of Jan 2018. Went to Manassas office where they stated the parcel was put at my door on Dec 16. I have lived here for 10 years and never had a package missing. During this time we have a new mailman. I asked if they tried to put the package in-between my 2 front doors. They explained it is against company policy in case the door does not shut all the way and the wind slams and breaks the door. I asked if I could file a claim against their business insurance. They said I can't or else everyone would claim they never received their item. Thought this is why companies have liability insurance?

Now the first time I had a problem with USPS would have been the early few weeks of December. I ordered a package with 2 day shipping but it did not arrive in 2 days. The thing is there was a blizzard so I understand how it may have taken more time to deliver but my problem with USPS is really their website. I got no updates on when it would be coming after it was late so it was really a surprise and if you have stuff to do or a life it just turns into a big waiting game which could inconvenience anybody.

If there was a way to give a zero or negative stars review, I would do it. USPS is the most terrible and unreliable delivery service it has ever been my misfortune to use. I cannot recall the last time I received a package on the scheduled delivery date they provide. Usually it is anywhere from one to five (yes FIVE) days later. And their tracking is a joke. It rarely updates and provides no actual information. If I ever have to option to use an alternative shipping method, even if it is more costly (ie: standard is offered through USPS, but expedited is offered through FedEx) I will always choose the alternative. I will gladly pay an extra $5 or $10 to know I will receive things on time, and will be able to utilize a reliable tracking system.

We have a business and need our mail picked up daily. The Bostonia office knows this but they keep sending morons to deliver and pick up the mail. The mail to be picked up is on a cart ready to go and la de da the idiots keep just walking on by it like it is not even there. Time to find a new way to send. The USPS is getting to be a big joke.

I mailed a package of books to my son at college on January 5th at 9:30 am - the expected delivery date was January 8th by 8:00 pm. Today, six days later, the package is apparently in a mail center less than 40 miles from my home with no expected delivery date. I called the USPS customer service and after more than 1 hour on hold was told to call back in two days. No explanation was offered for where the package has been for the past 6 days and no commitment as to when it will be delivered. The rep implied it was due to the weather. I am back on hold now hoping for a better answer - I imagine the reason the customer service wait is so long is because the service is poor across the entire country. US mail delivery is no longer the way to go...

I have an online business where the main company ships packages out to me and some directly to my customers. I placed one order on 12/30/17, and it shipped out on 1/2/18 (delay due to holiday). The Last update on USPS website was Jan 7, and it just says "in transit". This is package 1 of 6 that is currently "in transit" to Texas. Here's the kicker, all my packages going to other states have arrived just fine. Texas-bound packages? Not at all. WORST PART: I actually got a person on the phone with USPS, twice. Waited a full hour to talk to someone who just read back to me what was on the website. Seriously?

My local carrier keeps delivering my mail to the wrong residence. After contacting the central service line I was told to go in person to my local carrier and had to wait in line for 2 hours. Once I finally was able to speak with someone she was of little to no help and basically told me that I need to wait at my home to see if I can sort it out with the actual person who delivers my mail. So now I’m having to take a day off work to sit by my mailbox in the hopes of some sort of resolution. I cannot overstate how dissatisfied I am with the current state of the USPS.

I have dealt with The NEWPORT MAINE Post office & have had nothing but problems. It took two weeks to ship Packages to SC & Florida. Now I have a birthday card that was mailed on 12/29/2017. It was Going to Cape CORAL Florida so now this is 1/10/2018 & has not been received yet. And sent my granddaughter a small flat rate envelope. It was mailed on 12/29/2017. It was delivered two days ago. I stated it was fragile & it needed to be signed for either one of them Happen. It went to SUMMERVILLE South Carolina & the postal carrier crammed it into my daughter's mailbox. It took her 10 minutes to get it out. It was suppose to be marked FRAGILE. And I have mailed Packages that were suppose to fly & they didn't & no tracking info.

A package sent from Japan reached California but never made it to the zip code in the address. The zip code was for New Mexico, not California. When no California address was found matching the address on the shipping label, the package was sent to Tokyo and marked "delivered" in the tracking history. USPS seems unaware of how zip codes work. In addition, sending a package to a location 6000 miles from the address on the label counts as "delivered".

12/30/2017 USPS did not deliver for me my MEDICATION. They did not deliver my medication but wrote down that the mailbox was full, that was not true. My family was at home the whole day. No one called us or brought my MEDICATION to the apartment. 01/03/2018 we asked USPS to redeliver the package at 01/06/2018. My MEDICATION was not delivered. On the USPS site we see that the package in transit for now. Today is 01/10. If I do not get the package today I would probably go to the hospital. Yesterday my daughter called USPS, and they said there was 3 hours wait until they will call back, and they did not call.

I am... USPS Customer. Who committed the alleged misconduct/wrongdoing? Employees of USPS. What are the facts? What caused the problem? What are the results of the problem? Please be as specific as possible. Over 4 years West Palm Beach Distribution Center has stolen 3 packages! I caught one employee on camera scanning a package and failing to deliver it! 14 parcels vandalized! When did the misconduct/wrongdoing occur? Sat, 01/06/2018 Where did the misconduct/wrongdoing occur? West Palm Beach Distribution Center as Kain Mail center and the 33415 zip code. How was the misconduct/wrongdoing committed? Most recently I had a $2k check certified mailed to me on January 3rd and it was suppose to arrive January 5th, today is January 9th it can not be located. The tracking status is arrive at the West Palm Beach Distribution Center and is delayed for 4 days.

I paid $23.75 for next day delivery before noon with signature required. I checked status all morning - and afternoon. At 2:30 USPS tracking said it would be delivered by 8 pm. I called local PO and said I was going to file for a refund. 10 minutes later I got an email from USPS saying it was left at reception at 11:47 am. When I emailed back asking for proof of delivery they replied that I had "waived signature" - that is NOT true. I requested signature because I have been dealing with USPS for years and I know that they quite often do not deliver mail at all. I would not have paid $23.75 to have an envelope delivered and not wanted a signature to prove it. The USPS should be privatized. It could not be any worse than it is now.

This review is for a terrible experience I've had with a particular package(s) this last month. It all started when I bought Christmas presents (prints) from an Etsy shop for $51.25. My package was said to arrive on December 14 and the tracking stated "delivered in/near mailbox" but it was in fact not. I contacted the seller and she advised that I wait a few days to see if it would show up. It never did and the seller offered to send me another set of prints at the discounted price of $16. I really wanted to give these prints as gift so I re-ordered but again when I got the "delivered" notification on December 29, I had nothing delivered.

USPS is ridiculous! They are rude and lie all the time. I had ordered a iPhone case for my phone. My post office driver said she delivered it, and lied??? She also very lazy to point where she don't even like to get out her mail car. She will pass you up and purposely miss your house if there is a car in the way. Then the online info is horrible. It’s takes an arm and a leg to do a claim. I hate USPS.

I spoke to a gentleman, at your post office (LAKE HAVASU CITY AZ post office 01/06/18), that was in line to mail a package, that mainstream media, lies constantly, Pres. Trump says so. A lady overheard me say that, and had a emotional breakdown standing in line, I did not escalate this problem. I neutralized by not speaking anymore, she had an emotional breakdown due to the information, not my fault, and then DEAN ** told me to leave, before my package was mailed, you told me not to speak, or you would kick me out of post office, my First Amendment is a ratified bill, I hope you know that, Dean **.

We sent out Christmas cards to family in California from Montana. They went out before Christmas, it's January 9th and so far only one out of at least 15 has been delivered. One had a gift card so it actually does matter that they went missing. Have never had to wait so long for mail delivery in the US.

I sell items online and sometimes arrange for a pickup at my home, mainly when I have one that is too big to fit into the after hours depository because I work M-F, 8-5 and can't get to the post office during the hours they are open. On more than one occasion my package hasn't been picked up. The straw that broke the camel's back is when the USPS delivered two packages to me and sat them DIRECTLY on top of my outgoing packages. To be clear, I always leave a note taped directly above the packages stating they are to be picked up, so there isn't room for a misunderstanding. Later that night, I received an email notice stating the pick up had been made and that INFURIATED ME because someone at the post office had to have put that blatantly false information into their system. That was enough to prompt me to file a complaint. After the complaint was filed, I was "blacklisted."

Ok I ordered this game on the 31st of December of 2017. It is now the 6th of January. Was supposed to be delivered today or so the tracker says. Went down and checked the mailbox twice and no package! Now mind you the mailboxes at the complex where I live is key access so there's no way one of the neighbors could have taken it! Keep a better eye on your employees that deliver people’s mail.

If you're a smart consumer, you won't rely on any business transaction that does business with USPS as a service provider. For millennials and younger folk who don't know the history, you might not "get" that a once reliable and stalwart American Institution (The USPS) has steadily gone down the tubes over at least the past 50 years and has never recovered, even though they seem to have made some occasional attempts. They're at their best for delivering all sorts of daily junk mail to your box. But when you're doing serious business and needing important documents to be delivered on schedule (if they arrive at all) --- forget it! FEDEX or UPS is your only guarantee. This is not "fake news". Many have been ill-served by this institution for and least 50 years. And they continue to exist. Talk about "entitlement."!!

Had gifts sent from Ireland on Dec 8, 2017, it was held by USPS UNTIL DEC 30, 2017 and ruined my son's Christmas & Granddaughter's Christmas!! There was no reason to hold either of these packages in New York! I wrote. They told me they would investigate. "They never have gotten back with me". What has happen to our postal service? I will never ship anything through them ever again.

I ordered a part on eBay. The seller used USPS ground to ship the part from Florida to Arizona. It was shipped Dec 18, and after several notifications that it was out for delivery on Dec 22, I received additional notifications that there was no status update. Followed by an update that it was still in Jacksonville FL on Dec 26! It is now Jan 3 and the status says location unknown "on its way". In my mind USPS should have a major lawsuit against them for incompetence and false advertising. I recommended that the shipper never use USPS again for anything important.

I have owned numerous properties in the borough of Bath for over 25 years and have had my mailboxes in the same location. Some of my mailboxes are in the rear of the house due to not having access to the front of the house. Sandra ** the Postmaster of Bath took it upon herself to change the location of just one of them. Which we have numerous other ones in the rear. She sent me a letter that she wanted to do this. I wasn't able to respond because I had lost her letter. I had never received another letter. She stopped delivering the mail without me being able to discuss the situation. The mail person still walks within 20 feet of the location of the mailbox. There is no reasoning with this Postmaster.

It is impossible to talk to a real agent. The automatic phone line asked all kinds of questions, but then when I answered the question and gave the tracking number, it said it did not get it and kept asking me for it. Finally, it asked me to call back when I have the tracking number. It is so frustrating and time wasting. I wish USPS can improve this phone line issue, so the customers can actually get some help. The tracking showed that the package is being returned. But it has been a couple of months and I still have not received it.

We have a mail box where USPS is the only carrier that had access to put mail and small to medium sized packages in. Today I saw the USPS driver drop a small size envelope off at the door and was utterly confused because they've never done this before. When I retrieved the package I saw a large tear In the side and the contents were empty. I then realized the reason that the USPS driver did this was because he figured that by putting the empty package on the step he'd be able to blame it on a passerby (that would never happen in my neighborhood). Upon contacting USPS they ignored the claim and essentially said there was no way for me to prove it. This is a terrible organization and should be replaced by FedEx or UPS as both of these companies (in my experience) will bend over backwards for their customers while USPS will just try to **.

USPS seems to be above the law and any complaints via the BBB so I'm coming after them here. I have a remarkable backlog of insurance claims that they have yet to make good on. They deliberately make the claim process difficult and drag it out for months. Oftentimes the claims packets they are supposed to mail never come. I currently have four open claims, the oldest dating back to 11/2016. The ones that they HAVE closed was because the item was found after months and the customer no longer needed it and was refunded anyway. This company is full of government BS and they get away with it. They owe me about $1400 bucks in lost international packages and if they don't start cooperating I want someone to investigate them for fraud. They take our insurance money and give themselves more paid holidays. Enough is enough, run it like a normal business and be accountable to your customers!!!

I sent mail several times to my grandchildren and it has been either undelivered, lost or stolen. I didn't have tracking numbers so was told there was nothing that could be done. Even though online isn't exactly the safest, that is how I will be paying bills and sending items directly to their email accounts from now on. And the postal service thinks they need a raise in postage rates??? Get real!

Do not waste your time with the USPS! Over the last couple of months I have had 8 packages delivered late! I have only had 2 show up on time. As I type this out I have 4 packages that was to be delivered today that did not! I will pay more to have the professionals at FedEx or UPS to ship and deliver my items from on!

Worst service, worst PO and now the worst Christmas shipping year for USPS. As a military family we've used USPS for years-sometimes for cost or obligation depending on where we lived. I no longer trust or respect the USPS. When I left Hawaii I knew I had to use priority mail. I shipped 11 boxes to myself at my new home in FL. I had the tracking but we had 1 box missing for over a week, with no updates in the USPS service computer -- so lost is just lost when the PO do not scan the boxes as required. Until we met the required tracking investigation with the manager. Hours later without a phone call (we had to leave with mgr) our postal delivery person dropped this "missing box" off without notification. Hmmm was it lost right there in my local po? I think so. Because it's happened many times since then. It was then I learned they don't all have them-so that TRACKING number on your receipt may never even be used.

I ordered a gift for a family member on Dec 4th. It got to Chicago on the 21st and has been heading to Miami since then. It said it was on route on the 22nd and then on the 23rd the same thing. I called and the automative service couldn't understand the tracking numbers, finally got through to somebody who didn't help much. Only saying it just got checked on the 25th. Now it's delayed but still on its way with no information. I need a callback or email. This is ridiculous! It's past Xmas. It was suppose to be here on the 26th. It's about to be new years. Everything else I ordered from the same place came. But the most expensive one is not here yet! Whats going On? I don't wanna call corporate about this!

Dec 19, 2017 sent 2 med priority packages to my son, spending the extra to get in time for Xmas. He's military with no family where at, but is in US although no longer on a military base. Packages have moved to two locations with notice it will not make it by expected date as of Dec 24, 2017. By Dec 26, 2017 in transit again to his city but no expected date and same info each date since. It is frustrating that USPS is offering a service they get away with consisting failing to meet. I believe this bordering on fraudulent behavior by a government entity even though they offer a service 2-3 day at higher rate with disclosure no guarantee. If I had known they weren't even going to get close to that, as is the case apparently with so many, I would have made alternate arrangement. I will file a claim for insurance if package still has not arrived by date allowed and will never rely on them again.

USPS Holladay Park Post Office. December 4, 2017: I have sent registered envelope that contains valuable documentations and must arrived in the Philippines no later than end of December. Because of the urgency and tight deadline for these documentations to arrive in the Philippines I had selected registered mail. Staff in USPS made me aware registered mail takes 20 to 22 days due to staff who handles my registered envelope will need to be documented and signed which I am pleased with the process. So staff billed me $16.10 for a small white envelope.

I mailed out on December 19th three day delivery... Tracking package see my package going on outrageous route and it still hasn't made it to the destination yet! I will never use United Postal Service again... Crazy thing post office here in Phoenix. Sworn it would make it on time!!

I mailed a small padded manila envelope to my son with veterinary chewable flea meds for his dog on 12/7/17 via Priority mail with a two day delivery. Package showed that it was delivered on 12/9/17 but my son never received it... obviously delivered to the wrong mailbox. On 12/16/17 I filed a claim online, that is another experience if it actually goes through without an error, try again message, and waited. On 12/25/17 I received an email from USPS asking me to complete a survey on how satisfied I was with their service on this claim. I had not received any correspondence from USPS at all on this claim so you can imagine my reply... there has been no service. I have tried calling to speak with a human... forget that. I have tried calling my local post office for assistance and they tell me it isn't their problem and they cannot help in any way.

I buy almost everything online during the holidays... Expecting my items to be delivered as gifts is extremely important... I have had NO ISSUES with any other delivery companies, but you better bet your bottom dollar that if the delivery is being made by USPS there will be a issue. So far in just the past few weeks, I have had a TEMP MAIL CARRIER deliver several of my packages to the WRONG ADDRESS, and had to track them down thru my local Postal Branch to get them delivered properly, I have shipped gifts to my family in California, which they get to the branch in California, then disappear which I again had to call the USPS postal inspector to find out what happened to my packages and have had several items that are "showing" to be shipped by the company I order the product from, but as far as USPS site, show in PRE-SHIPMENT for days and days...

I paid almost $20 for 3 day shipping on the 18th and I didn’t get my package until the 26th. I would of had free 4 - 7 day shipping but I wanted to make sure my item arrived before Christmas seeing as it was my 6 year old sons big Christmas present from Santa. I called my local Portland, MI post office and spoke to the postmaster Jason. As well as waited on hold for almost 3 hours on hold with the corporate USPS phone number to speak to a supervisor. Both Jason and the corporate USPS supervisor I spoke to were extremely rude and basically told me it wasn’t their problem and they refused to refund me for the horrible service I received that I would of gotten sooner if I used the free shipping even though they ruined my sons Christmas. I will never use their horrible service again. Not because my package was late, I understand they can’t control the weather. But because of the horrible customer service I received.

I paid for a package to be shipped on the 12/20 with expected delivery date of 12/23. The package is still missing. First I was told by the 1-800 number that the package was still at the distribution center and has never left as 12/22. As of today the Supervisor Kevin at the Garden City location is saying the package was scanned and put on the truck, but the truck was not scanned. I asked if that meant the whole truck was missing and he said "yes". He stated he would reach out to the Allen Park location and call me back with an update.

On December 19th, 2017, I paid a non-negotiable Priority Rate at my local USPS to ship 1 package from Tucson Arizona to Surprise Arizona. Surprise Arizona is a Phoenix suburb only 90 miles from Tucson. Receipt showed the expected delivery date to be December 22, 2017. The box literally disappeared on December 22, and didn't arrive until December 26th after 7:00 pm. Too late... everyone was gone by then. My anger was nothing compared to the disappointment of the family members that never got their gifts! No more Post Office for me.

I dropped off a box at the local Post Office on the 19th of December. It never showed as scanned into the system until the next day, the 20th. I was OK with that since the Postal Service stated on their website that the 20th was the cutoff for Priority Mail packages to be delivered before Christmas. On the 21st, I noticed that the package, which was going from Utah to Wisconsin, was now scheduled to be delivered a day AFTER Christmas on the 26th.

Sent out my present on December the 19th. Sent priority mail two day shipping. Paid extra to make sure it would arrive by Christmas and yet it’s the 26th and just now out for delivery. If I’d wanted it to arrive now I could sent it first class and spent a lot less. I understand that it’s busy this time of the year but I expected it could take an extra day or two but that would make it arriving Saturday at the latest not on Tuesday a week after I sent it out!

On 12/18/17 I sent a package through USPS to Colorado, paid extra for what I was lead to believe was 2 day guaranteed delivery (the receipt referenced the expected delivery date of 12/21). The package will be delivered on 12/26, 6 days late. I went to the PO today looking for a refund only to be told that the 2 day delivery is not guaranteed, it's only an estimate. I know that was not explained when I paid for the package. This is the 3rd time that a package has not been delivered on time, the others were not during the holidays. The last package bounced back and forth between Denver and Arizona for 5 days before it finally was delivered. This, on top of the fact that the USPS will not deliver packages to my doorstep (I have to go to the PO to pick them up), yet all the other delivery services always deliver to the door, I'm done using USPS shipping my packages.

I mailed about 100 holiday cards at the Northfield, Illinois mail office on Dec 10, 2017. All first class and most for the greater Chicago area. As of Dec 26 only half the people received theirs. We also mailed some party invites on Dec 12 for a January party and again - only less than half got them delivered so far. While it is nice to get a hand printed paper invite - it only matters if you actually do get it. Sadly I will have to go electronic.

I am absolutely disgraced with this company on many levels. To begin a bit of background, I am a go citizen and I have sent parcels to my girlfriend in the USA through Royal Mail and USPS. I sent a package through Royal Mail and the package got to America in two days!! (Wow) So I was like great. Until it got into the hands of USPS who took over a week for it to get to its destination. Another situation is this Christmas my girlfriend sent me a package via USPS paying extortionate rates to have it sent. With what she paid she got tracking and "priority" so it took 2 days to get from her to Memphis where it then got lost for about 3 days, it started moving again and got to Miami where it stayed for over a week!! Then as far as me and my girlfriend were notified the package had mystically appeared in London Heathrow airport and it was on its way to me, So I thought, So about 10 days go by, STILL NO PACKAGE!!!.

Shipped two packages priority mail from NJ to Fort Lauderdale. Each package cost $40 to ship. Expected delivery in 4 days. One package arrives on schedule, the other arrives in Miami 6 hours after the first and is still sitting in Miami 24 hours after arriving. Given the weekend, it will now be 7 days at least for delivery. I swore last year after they lost my packages for two weeks, that I would never use them again. I learned my lesson this time. The show is horrible, and they really don't even care!

I was informed that my gift would arrive that day. Failed deliver and I was told the following day. Now I am told Tue the 26th Dec. My gift was sent Priority and on time, actually before required. I am a 100% disabled US Veteran and alone. Also I am housebound so I cannot go anywhere. The one gift I was to receive will not be here. Maybe I am too sensitive but this really upsets and saddens me.

I had 2 packages to be delivered on Friday the 22nd and 1 on the 23rd. All tracking information states that my packages have been delivered on time. I haven't received any of them. Is it normal for employees of this company to falsify documents related to these matters?

I have never had an issue with mail delivery until I moved to Boyds, MD two years ago. First, my daughter paid for overnight delivery to get her ID from the MVA because it was needed for domestic travel. I stayed home to wait for the package while my daughter was in class. The package never came, yet the tracking information said that delivery was attempted. I drove to the post office up the street from my house and was told that I needed to go to my "home office" which was in Germantown. I then went there, which was further away, and retrieved the package. I was annoyed because I had to spend my time and gas to do someone else's job.

I looked up the tracking on the packages I sent. Two of the packages said they were going to be delivered December 22 by 8 pm. They were at 2 different locations. The Seattle package did arrive as it stated and the Bremerton package states it's at the post office to be picked up. There was a 3rd package also going to Bremerton mailed at the same time. That package states it will not arrive until Tuesday December 26. The post office did not even attempt to deliver the package to my son in Bremerton and he was home waiting for it all day. Not sure how the boxes ended up split up either when mailed to the same address on the same day at the same time.

I have perishable items being sent by a shipper who has used the Woodbridge VA post office and they REFUSED to do 2 day shipping. It has not even left the facility despite the tracking saying it did. I was told again by the Post Office the shipper could have done 2 day shipping. So now my food items are RUINED and I have to buy another Christmas gift. If someone is willing to pay for 2 day shipping they should allow it. AND I am aware it is Christmas so I was willing to pay for the 2 day shipping knowing it would be here by the latest on Sunday as they still deliver on Christmas Eve.

Ok so on 12/11/17 I sent 8 quarts of homemade chili and salsa to my son in the military. It was wrapped so dang good and marked priority and fragile all over it. It had been in limbo (in transit) since the 13th. We had an investigation going which they did not do until today 12/21/17. Got a call that they will be delivering just part of the box to my son. Obviously someone either totally carelessly trashed it or stole the contents. This is the second and last time I will EVER use the USPS again! I'm so distraught as my son will not have anything for Christmas and is alone. Still wondering where the other box is as there was two but I know what the final results will be.

I ordered a Christmas present, to be exact a bubbler pipe for my father that I was going to give at an early Christmas party, EXPEDITED SHIPPING might I add, it gets lost in Spain for over two weeks, no I’m not joking 2 weeks. My package finally arrives in my city WAY late. Parties been done for a few days now and now I’ve got to wait until 8 PM to receive it. DO NOT ORDER YOUR PACKAGES FROM A USPS RETAILER YOU WILL REGRET IT. TRUST ME AND DON’T DO IT.

Our mail carrier has always done a good job, so we believe that the problem may be in the central distribution site, but we had bills lost in Dec. They put up a sign outside the PO boxes telling people to take mail inside. Can they not have a camera up to discourage theft? We don't know where the mail was lost at. But it has caused MAJOR headaches. We thought the bills had gotten to them on time, so we ended up with fees, penalties and interest increased for the credit card bill. They didn't believe that we had sent it in time and we did. Now we have to sort this all out and the companies could not care less - if it was lost then it's YOUR problem. This is not acceptable.

I have had a very bad experience with postal service lack of accuracy and customer service previously, but after this experience I will mail everything I can with FedEx. Their so-called customer service is nonexistent!!! My sister sent my birthday gift priority mail, supposedly insured. However, when I tried to enter a claim for the broken paper towel holder, I could not drag the file showing the value of the item or the picture of the damage. The smallest picture my computer would send was 2.4 mb. The p.o. only accepts 2mb, nothing larger. I tried and tried to drag the page showing the worth, but was unable to do that. The clerk at my local p.o. said that I could call the postal number and they would help me.

I am 51 yrs old and the Post Office was the people to count on. Not so within the last 2 decades (20 yrs) they don't care where things go. Have the nerve to charge outrageous prices and they are the WORST! My sister in Connecticut, mailed a birthday card to me the end of March, well my neighbor whose address is on another street and our names are not similar delivered it to me 2 months later. My daughter is now waiting for her payroll check, mailed Wednesday, December 13 and it is Wednesday, December 20 and has not received it yet. It's Christmas time and she needs to finish shopping for her child.

My package was supposed to be delivered to Catonsville on 12/18 instead it was sent to Nottingham. I called the Nottingham location on 12/19, I spoke with Ms. ** whom left me on hold for an hour while “she attempted to locate my package”. I hung up, called back to speak with a supervisor (I didn’t get his name but it was a ** male). He stated that the package would’ve been placed in a mis-sent bin and mailed out on 12/18 @ 8pm so the package should be in Catonsville (I never received an apology for being left on hold). I called the Catonsville location and spoke with a supervisor by the name of Mr. ** whom stated that they received all of their mail including the late mail and they do not have my package.

I paid extra for 2 day delivery. It's now been 8 days and no update as today states delayed. No other explanation. USPS states can't get refund because wasn't express mail and just because it states 2 days doesn't make it so. Horrible service. I will find another way to shop from now on. This isn't the first time either. Oh also when you call it's a hr plus wait. Still no answers to why a delay. No wonder shutting places down. No service correctly no need.

I dread finding out any mail I should be receiving is going through USPS as it will always be late and sometimes I won't get it at all. I gave up going to the post office to complain as it's always just a bunch of Indians that look down their nose at you, couldn't care less and speak horrible English. I would think that when dealing with customer problems face to face here in the US, speaking and understanding English very well would be a requirement, I guess not. So whatever package doesn't show up, I go right to the retailer. It's completely pointless to try and talk to anyone at USPS.

I have a package that was due to be delivered by Friday the 15th of December. I was able to track the package to the destination in Bismarck and then the tracking information disappeared and I got a message on Amazon that it is now expected to be delivered by the 21st and if it isn't then they will try to assist. Every package has been handed off to the USPS in the last few months and everyone was late. When UPS was delivering they were always on time. I ordered another package at the same time to be delivered to my daughter in Dilworth, MN. That package arrived on time.

Recently At the end on November we send in a large envelope 7 wedding Save the Date Invites for my son's wedding to friend in New York to take to South America. Today Is December 16 and the package has not arrived in New York yet. At the same time we send Invites to different cities in Europe, Brazil and Mexico. So far everyone got their invites except the ones they were local. I always thought we have the best postal service in the world. It is very sad and very disappointed. We can even count the system for simple things like this. We filed a claim but no news. Thank you.

Multiple times over the last few years and again this week. Packages take over 14 days to travel 200 miles, and once they get to my hometown, they are lost... Nowhere to be found. I hate the post office and am leaving eBay because sellers refuse to use FedEx or UPS. So I refuse to buy from them now.

After reading many of the previous reviews I guess it's good to know that I'm not the only one that knows that the USPS fails on most everything. I cringe every time I order something online and discover that the USPS was chosen as the carrier. In the seven years I've lived my current address (in Chicago) the USPS has - delivered my mail elsewhere (or not at all), delivered email for other addresses, quite often the mail arrives after 8pm. And there are weekdays when a carrier never arrives to deliver the mail!

Had a package that was supposed to be delivered today, 12/15/17, to Brentwood Ca, checked the tracking number and it was delivered to the Brentwood post office at 9:40 pm on 12/13/17, then some idiot sent it to the Antioch office at 10:30 pm. Now it is says the package is in Oakland and I am not going to get it until Monday. This has happened to me a few times already where a package gets shipped to the right place and then they ship it to the wrong place. I guess it doesn't take brains to work for the post office.

I don't know when or why crap there has gone sideways. But it has... I'm on the planning phase of a nonprofit. We just started and are building the website. Since we hit a decent milestone of it. We thought having fun simple thing to get into the holiday spirit would be awesome. From October to now we get everyone else's mail. Some to places that literally don't exist. Everything from bills, snow boots, and once someone's 'Women's Modeling Magazine', and last week someone's kids toys. None of them my name, street, or even the numbers of my address. Some simple Matcha (Japanese green tea) Frankincense and Myrrh sticks forgot returned because 'package contained a undeliverable address'... when I checked the address I used from Amazon hadn't changed, the street number, and name were right. The street name was missing the first letter though.

Looking at all everyone review I read, I’m not the only one I have issues with USPS. And not the first time they lost my packages. Here is my worst experience with the USPS. I have purchased with Etsy in November 10th. While I ordered, it's from another country, so my package will be arriving in 3 weeks. After Thanksgiving, it's arrived in New York, according the tracking in Etsy. However, my delivery time doesn’t move in inches. It’s been two months and still not arriving either. I believe it's stuck or they lost it.

My mother sent me a letter from southeastern Pennsylvania to where I live in western North Carolina on November 28th. It’s December 12th and the letter still has not arrive at my home, nor has it been returned to my mother’s home. It shouldn’t take over two weeks for a letter to travel through the mail. Is this just because it’s the holidays?! It’s absolutely ridiculous!!

Preface: I don't use a cell phone, don't have one. I couldn't use modern methods for this (recording, 911, etc). We get our mail here. We've been patrons for nearly 20 years. I attempted to purchase 2 money orders. The USPS computer system crashed after I entered my pin. The clerk pushed all the buttons, no go. We moved to the next counter/register to begin again. She assured me the first charge didn't go through. It did indeed. Twice. Plus the one I actually purchased. This drained the account. I called immediately after discovering the emptying of our account. The postmaster said she'd get right on it, it had not happened before, she would call me when it was taken care of. Don and I met at the PO at 4:30 on Fri, several hours later, and she had done absolutely NOTHING! Don showed her proof on his phone. She looked him in the eye and said, "I don't believe you." Yep.

They basically never deliver on time and if they have to go upstairs or do something more than just twisting a key then they will make it really difficult for you to locate that item. Tracking is also a joke. It is never accurate and many times it stops tracking the item a week before it’s suppose to be delivered.

Why does it take 7 days for a Priority Mail 2-day package to be delivered to me? I am very fed up with the USPS. For the past 17 years I have had nothing but the most pathetic service, lost mail and countless times my items were said to be "out for delivery" (by looking at the tracking number on the USPS tracking site) only to have the package delivered 4 or 5 days later. I am going to remove my mailbox and tell the USPS not to bother delivering me any more mail because it is beyond their capabilities. I have never hated a business like I hate the USPS! I will gladly pay twice or three times the shipping costs to have either UPS or FedEx deliver my packages for now on.

Multiple I never get my packages deliver to my house or business. Today I lost a client and money because carrier never delivered a package to my business. It took it straight to post office, what stupid business is this.

My bank statement, DL renewal and other important mail keeps getting deliver to the wrong house. This is the US Post Office so I don't expect they care or will do anything about it. But it is a disgrace they cannot do a simple job. This is the result of hiring mediocrity and not being accountable to anybody... Monopoly encourages bad service.

Let me make the story. First package lost. According to the customer service would be returned to the store, second package no one knows where. They are only sending texts saying they will bring it and never arrive. Days later there is the paper saying that my package would be in the nearest postal mail then I go two times in search of the package they say they do not have it and after almost 20 days I return to the postal mail for my second package and I get the first package which supposedly according to customer service would be returned to the store which was not.

My package was suppose to arrive December 5th and It still has not arrived. The tracking information has not updated since December 2nd. I gave them a call and they said they never received the package from Victoria's Secret and that they would create a claim and call me within 72 hours. They call me back saying that the package is in one of their warehouses in LA. They do not know when it will arrive and this is standard mailing and not priority so I just have to wait and there is nothing they can do. Why even provide a estimated delivery date if you just said you don't know when it will arrive? Why is my package just sitting in a warehouse for days???

I called 1-800 number where I spent 2 hours on the phone trying to resolve my problem. Representative, a male with African American accent, was rude, aggressive and ghetto. This rude employee did NOT help me with my problem. He didn't solve my problem. This bad employee was verbally abusing me by calling me "this nasty **". This type of behavior is NOT acceptable! This rude and aggressive employee didn't help me, and my problem is still NOT resolved. At the end of conversation, this representative thought I hang up, but I didn't. I stayed on the phone to wait for a customer survey. The guy thought I hang up, and this is when he said - "Oh, this is some nasty **". I said "Hello, I can hear that". The guy heard me saying that and hang up. Employees who answer the 1-800 number at usps.com are criminals. Something has to be done about this ASAP!

Had a package ship last week. Was supposed to take 4 days from Cali to Wa state. Now on day 8 and tracking finally updated to tell me they routed my package thru New Mexico!? WTF? It was sent from north of the fires but they went ahead and detoured half way across the country in the opposite direction??? Absolutely floored and NEVER using them for packages again. Would rather pay more for a courier that has employees with brains!

I have very few good experiences with USPS. They are constantly delivering my mail to God knows where but I surely don't. (Probably dishonest neighbors) When I call to complain about the constant issues with getting neighbor's mail (Including their checks and medical bills) and my packages not showing up, the customer service always blames me for it.

Just awful! I don't ever use this company to send anything but unfortunately on the receiving end my experience also has been awful. Missed my package and they claim that they redeliver, THEY DO NOT! Signed and left the notice but it has been 5 days and no one has come to redeliver. Their website doesn't work and you find that out after you have nearly filled out all your information. Still trying to resolve the issue and tried calling. First day 45min on the phone, no sign of getting through, second day 38 min and third day got through after 30min on the phone. They might be cheaper but you get what you pay for. Never again will I use this company.

For the past 4-5 months we have had no mail delivery for a several days. Then when we did get mail it was after 10 pm. I filed a complaint with the USPS regarding this issue and got a callback. I was told we had a new carrier and would be checked up on after a week it should be better. It's been a month and it's just as bad. Plus I've never had an inquiry from the person who called to see if things had improved.

Since the previous mailman retired the new one brings the mail whenever he wants. We didn't get mail (not even spam) for two days and all of a sudden one morning we get up (after checking at 8pm the night before) and the mail box is stuffed with mail. He prefers to deliver our mail in the middle of the night for some reason, even though I have seen his truck up the road in my neighborhood several hours before. I ordered a package and the company unfortunately decided to have UPS transfer to the post office. That was at 5AM on Monday morning. Didn't receive tracking information from USPS until now and it just says that it's "On its way to USPS". For two days? Really?? Anytime I order something on Amazon, or any other website it's useless to even choose express shipping or use the perks of prime because I know I'm never going to get my package on time if they use USPS.

My Package was sent off since early October and to this date has not been received. USPS online tracking service does not track package once it is out of the US. USPS can't seem to find or be able track my package however I used another online tracking system which tracked my package all the way in Ecuador. What is most frustrating is that I have been calling and telling them this and no one seems interested in retrieving the package from there and sending where it needs to go. All they want to do is take you through a long phone process and instead of actually helping and locating the package they want you to file claims. Really the worst service ever!!

Package Delayed for 2 Weeks and Counting - I ordered something a couple weeks ago that was supposed to arrive last week. Nothing on the tracking number has been updated for days. It kept giving me the same expected delivery day even 3 days past it with no update. Until the 3rd day past expected delivery day, it informed me it would not be delivered by the expected delivery... No **! 3 days late USPS, and you just figured that?! To make it worse, it keeps saying it is delayed, there is no new update for a delivery, and this package went all the way from California, just to be stuck in Atlanta Georgia.

They are great at delivering packages at a good rate but if something goes awry, good luck in even getting through. You will navigate through numerous levels of voice mail prompts... None of which will provide any help that the web service doesn't already. So don't waste your time. If a package is lost...just pretend you never shipped it...because that's what they do. Incredibly inconvenient phone support service. Inability to file and respond to my claim. Extreme delays in responses. And overall unresponsiveness of the entire customer service support system. Anybody that can take the credit for heading up this support network should be embarrassed. Extremely dissatisfied is understated. My efforts at resolving a lost package are exhausting.

I strongly dislike USPS because for several times, not once, but several times, I was home ALL DAY when my package was supposed to arrive, and instead of ringing the bell to give it to me they just drop off the delivery notice, but not the package. I had to go to the post office, which usually has a looonnngg line to pick up my package. AGAIN NOT ONCE, BUT SEVERAL TIMES! THAT'S RIDICULOUS!!!

My package says it was delivered at my mailbox on Nov 22nd. I check, and it’s not there at all. I try calling my local post office, they NEVER answered. I filed a missing mail search, and still nothing. I contacted my local postmaster and the only answer they gave me was it was stolen. Stolen out of a locked mailbox? And that if it was missing that it would go to the mail recovery center in Atlanta. I asked how long that process would take and no reply. I find it very inconvenient that my package can go missing or be delivered to the wrong address and I have to try and contact those in charge and still not have the situation resolved.

Two boxes shipped USPS Medium Flat rate. It is now 5 days overdue. Pleasant sounding woman on phone tells me it is on its way to destination. I tell her nicely I am not getting satisfaction. She thanks me for “reaching out” to USPS and says will contact me. Never have heard a thing.

Over the last week alone I have had at least 5 packages delayed, missent or circling the facility in Anaheim, Ca. My carrier is so disorganized it takes him up to 3 times during his route to bring more packages. It is rather apparent that once you get hired there they cannot or will not fire you for stupidity.

I’m a eBay seller and rely heavily on these companies to get my packages I send out to my buyers in a decent amount of time. I understand that things happen sometimes and packages get delayed a day or 2 because of various reasons. My packages has been stuck 25 miles away from my house for a week. It took 3 days for the packages to get that far. My buyers are furious and I don’t blame them. I call USPS and their excuse is the holidays. They put a trace on the package and I haven’t heard from them since. No email or call. I’m just sick of these companies charging high rates with little to no return in customer service. I’ve dealt with USPS, FEDEX, and UPS and I’ve had bad experiences with all of them. USPS definitely takes the cakes for the worst though.

For the past 3 days the delivery men in my local office have delivered our goods in open, "damaged" boxes. The boxes are taped well top and bottom pre-shipment. The tears are straight and not ripped (Most likely used a box cutter.). Last week was also Black Friday / Cyber Monday this week and goods are still being shipped. Thankfully my family and I only buy home goods. BEWARE USPS.

This happens quite a bit. The package is marked as delivered to front door, but there is nothing there. I understand if a package is too big, or won't fit on the truck, it may not make it. HOWEVER, then the USPS worker should NOT mark it as delivered until it is actually, physically delivered to my door! This policy is BAD. I am in rural Vt. and contacted my local PO who said they would try a policy of not doing that, but it happened today, (said delivered 2 days ago) and the package was small!

I am disgusted with this company. It takes over an hour to talk to someone with customer service, complaints never get through, and no one cares about what happens to your mail that YOU paid for. I called to complain my packages were not being picked up. It's been going on for months, the postmaster has done NOTHING to fix this. Last time I called and complained, I got chewed gum and opened envelopes in my mailbox right when the mail carrier left. How disgusting is that? When I complained about it, was a genuinely concerned and was trying to be polite. But after MONTHS of this going on, I had to escalate the issue. Nothing has been done. High shipping prices. Low quality service. I rather spend a little more money and go with FedEx or UPS. I am done with this bull crap company.

The reason why I rate it so low is because the deliverers give you absolutely no time to get to the door. Our house is has three floors so it takes several seconds to get to the front door. EVERY time I have reached the door the deliverer is already three quarters up our driveway. Sometimes they do not even ring the doorbell. As a customer I find this unacceptable.

There's absolutely nothing worst than having to deal with USPS, they send my package in a wrong USPS facility, after that they send it back to their redistribution center, and it's been over there for over 10 days... is not getting anywhere. As for their 800 number? After waiting for more than 2 hours, their representative will tell you, "WELL the item is going to arrive to your local USPS shortly." How shortly? I don't know.

The area I live in has no permanent carrier so we have subs that fill in. The carriers do not care where our mail goes! I live in a duplex with one big mailbox with individual boxes for each unit. My box is the last box that is supposed to receive mail with two boxes underneath not assigned to anyone. When you open the door to each mailbox you can see the address wrote out on the door so that the carriers will put the mail in the correct box. My packages are put into the box below my box. This has been going on for 8 months now. I've been living at this address for a year. I have spoke to the supervisor, with promise of correction. Nothing has been done to fix the issue and the complacency! Now this nonsense is costing me money in late fees to the city of Lake Charles because I have not seen a water bill in months!

My packing has been on its way to the destination for 10 days! I contact them by email. No reply. I contacted them on Twitter 3 hours ago, they have completely and blatantly ignored me, sent 39 tweets to other customers. They've lost my package and are hiding! Absolute cowards and disgusting customer service!

I live in Philpot, Ky. for the last 2 years. I have had problems getting my packages delivered from the USPS in Philpot, Ky. I will be home and no one comes to my door and there are no packages left. Instead they drive up to my mailbox and place a peach card inside that says, "Sorry We Missed You!" Well, I'm sorry but to have missed me you would have had to try to actually deliver a package! That means bring the package, get out of your vehicle and deliver the package to my door! That is what I paid the shipping for! I did not pay shipping so that I could drive to the post office 2-3 times in a week to pick up packages!!! I have a peach card from 11-18-17, 11-22-17 and 11-27-17. I was home on all of the previous dates! I do not have pets, I do not have a long driveway, I did not have any packages that require a signature!!! You are just refusing to do the job you are being paid to do! This is completely unacceptable!

Honestly, I am appalled by what has become of the US Postal Service. I frequently receive mail that isn't addressed to me...wrong address, wrong zip code, once it was the wrong state altogether. Also, they refuse to deliver any mail to me on Saturdays because they view my house as a "business" and when I expect delivery on a Saturday, I am told that they can't deliver because "The Business is Closed". I have spoken with them numerous times about how this is a residential address and not a business but to no avail. In this day and age, the US Postal Service should be striving to go above and beyond with their services and, sadly, they're not doing that.

The U.S. postal services has lot of employees that are wanting to receive a paycheck but they do not want to do the work. It's like they work hard at providing ** service. They are like all the illegal aliens that come into this country, they want to live here but they do not want to obey by the rules. You would think that the Federal department would want to do something about fixing this services, is like the IRS they all suck. They all collect a paycheck for little or no service. And we the people continue to put up with it. I paid for a two day delivery services, five day later, still no package. In any business or industry this is consider stealing. It's like these people are proud of their one-star rating. If I could have done a minus star I would have done so, just because stealing is not acceptable in any country. Good luck.

These jerks that deliver our mail (and I mean no less than twice a week) deliver our mail to others and others' mail to us! We live in an apartment building. Our apartment is "E" and our neighbor's is "F." They think these two letters look alike and we constantly get their mail, as they get ours as well. Once we got our neighbor's mail from downstairs. They must've had 10 pieces of mail this particular day and one of the pieces was their tax bill! The whole pile was delivered to us. Unbelievable. Several times per year, I haven't received magazines that I've subscribed to. Either the deliverers are keeping these for themselves or they are misdelivered and my neighbors aren't bringing them to me.

I bought a cooktop on eBay. The seller shipped the package and upgraded shipment to an "expedited" fashion with the USPS, paying more and guaranteeing delivery on Wednesday, November 22nd, by 8 pm. I checked the tracking number, and it confirmed delivery for that date. Wednesday became Thursday, and when I checked the tracking numbers, it now said that the package delivery was delayed, (which I obviously knew), but they stated that the package was now in MY HOMETOWN. I was optimistic.

Worst company ever. I literally cannot count the times this company has screwed up. Not only that but if they screw up there's absolutely no way to get in contact with a person unless you want to wait an hour on the phone. Are you kidding me? Half the staff is not even worth the hour on the phone but I'm just supposed to play this crapshoot of will I get my packages and if it's a $30 package that I don't get. Well guess what? I probably will never get it because it's not even worth calling this stupid company to track down.

Seven days ago I shipped a medium size box using Priority Mail International® from Las Vegas, NV to Hornslet, Denmark. I shipped it at 1:14pm, package acceptance was at 6:05pm, accepted again(?) at 10:22pm, arrived distribution center 11:37 - departs 12:35am, arrives distribution center again 12:51am - departs 2:16am, arrives L.A. International Dist. center 9:38am - departs 1:07pm, in transit to destination 9:07 am next day, two days later: November 20, 2017, 8:53pm. Arrived at USPS regional facility. ALBUQUERQUE NM DISTRIBUTION CENTER ANNEX. Next morning: November 21, 2017, 4:37am. Departed USPS regional facility. ALBUQUERQUE NM DISTRIBUTION CENTER ANNEX. Next morning November 22, 2017, 9:37am. In transit to destination. Next morning November 23, 2017, 4:39am. Arrived at facility. ISC LOS ANGELES CA (USPS).

I recently ordered guitar strings. They never arrived. The business that I ordered from was nice enough to send another set of guitar strings. I am beginning to suspect they will not arrive either as it has been 4 business days. Worst of all, I will have no choice but to leave this business a somewhat negative review to warn other people against having to deal with USPS, because if they do that will reflect badly on the business itself! A year ago, I ordered an audio interface. After tracking it and realizing that my package was not moving at all, I had to correspond with USPS and put the fire under their ** big-time just to get my package delivered late.

My sister sent a Priority Mail International parcel to me and she heard that it will take 7-10 business days. But HELLO? My parcel does not move for more than a week! I cannot believe this speed of shipping process. It only travels around the same city throughout the week. Seriously... This is a nightmare.

The post office has sent mail back. Might I say VERY important mail from Nursing results to Driver licenses among other important papers simply because they didn't have a box number. It wouldn't be so bad if they didn't know that I have a mailbox there and also why can't they just look in the system to see if there's a box, with that name on it.

I wish this was the first time. But it's not. I ordered an item from eBay. They allowed 4 weeks for delivery to Canada from the USA. After 4 weeks I received a refund from eBay. I reordered same item from a different store. 4 weeks later, I received BOTH packages within 2 days of each other. Here I am again. I ordered an item on Oct 16, 2017. It's now Nov 21 (past the 4 weeks). No tracking number. Nothing. Sadly. The item was made in Canada and being shipped from the USA into Canada. Is there a problem shipping into Canada? THIS IS CRAZY!!

This is literally one of the hardest places to actually contact them because they require so much information and then they tell you pure BS. They said the address was incorrect, not legible or incomplete when it was as clear as water and they could care less. The worst delivery service I have ever received. I’ve ordered from other countries and the service was better and faster.

USPS Priority 2 day mail. Good riddance. I will never again use a company who doesn't offer FedEx or UPS. Bear in mind it is still in transit. Bear in mind that a simple Google search of 'site:tools.usps.com/go/TrackConfirmAction? in transit will yield many many hundreds of thousands of these. All stuck. No delivery. Just POOF... STOLEN.

There is a note on my door stating that all packages should be delivered next door but my package was left outside of my door. My package happened to be delivered with everything inside stolen! Very UPSET WITH USPS. WORST COMPANY EVER!!!

Can't do change of address online for a P.O. box because I have to verify with a credit card using my billing address, which is different. System won't accept it. Tried to call USPS to get help. Automated system advises I must use online site to change and gives no opportunity to speak to a rep, then disconnects. I will use UPS or FEDEX from now on... It’s time to dismantle the USPS. It’s an antiquated dinosaur.

I had a friend ship a package from Germany to me in Cambridge, MA on Oct 23, 2017. The item was shipped via DHL in Germany and then via USPS once it arrived in the USA. It arrived in New York Oct 28th. Then to my local post office in Cambridge, MA Nov. 7th. For some unknown reason the package was sent back to USPS network distribution center in New Jersey on Nov. 11th. No attempt was made to deliver the package to me when it was in Cambridge, MA. This foolishness continued until today Nov. 16 when I drove 30 miles to pick up the package at the post office in a Roslindale, MA. I have never seen such incompetence and extremely poor customer service. NEVER AGAIN with I use USPS.

Seriously had a package that was mailed out on Monday, the shipment started in a city 4 hours away from me. Yet it has gone from Newport News, VS to Raleigh, NC to Fayetteville, NC to Greensboro, NC in which it gets further and further from me in Camp Lejeune, NC. When I call USPS customer service they tell me priority mail that's supposed to be delivered in 1 to 3 days isn't guaranteed and isn't considered lost until 5 days after it's mailed out... and the slackjaw on phone goes "well hopefully I helped you out today", really? You didn't help me in any way other than showing our tax dollars are funding an organization that couldn't find a piece of crap even if it was smeared across their face.

I ordered 5 rolls of stamps online for total of $246.75. After not receiving them, local postmaster notified that they lost the stamps in the local branch and advised me to file a claim online. I did that. After few days, I got letter stating that they will mail me reduced amount of $100. What a rip-off by our postal service?

I paid for a tracking number. When I checked the status THE STATUS IS NOT TRACKABLE. "USPS TRACKING IS UNAVAILABLE FOR THIS PRODUCT", is the second time. The first time the envelope with documents, took 6 months to get there.

I order almost everything online and I hate it when I see delivery is by USPS. I live in an apartment and FedEx and UPS ALWAYS brings my packages to my door. USPS never does. They leave them in our office or locked up in the mail room for me to get whenever the office happens to be open. It's sometimes taken me DAYS and even a week or more to get a package because it's locked up. USPS even has a place on their website that allows you to specify how you want your packages delivered. I filled it out and stated "Please bring packages to my door and DO NOT leave them in the office." I got a note attached to my package saying "We do not do that." I say if they are going to compete with the big boys like FedEx and UPS then USPS should take the extra time like they do to bring my packages to my door.