USPS Reviews

I have shipped from multiple places to Greece, they always make sure my packages make there safely and in perfect condition. No matter what you get tracking information, I have never had any problems. I’ve been shipping to Greece for over 20 years.

USPS postal service can be really good but sometimes they're wrong with information given to me as I have experienced it twice with one being very recently. Sorry but have no time but that's the correct answer about USPS as they can be great but again, they can also mislead you unintentionally.

I order items online and depending on the weight of the packages, USPS is normally the delivering company anyhow. A lot of the items are tendered to the USPS for them to deliver. So there for my experience is mostly pleasant.

I order often online and receive most small shipments from USPS. Always in a timely manner or as timely as can be expected. Packages are always intact and nondamaged. I wouldn't hesitate to have any of my packages delivered by USPS. The price seems in line with all other forms of delivery, so I'm really pleased. Keep up the Awesome work, and thank you so much for the apparent hard job you that you perform 6 days a week. Signed, Pleased.

Their costs have really increased for mail and shipping boxes. Priority mail is no longer guarantee in a specific amount of time. Items get mistakenly shipped to incorrect states often which is very frustrating and time consuming on the package. Tracking isn’t updated as often as used to be. Down hill.

The USPS really needs to get it together. They constantly lose mail, put in someone else's box and have continue to raise prices a couple times a year for years. Their worker 90% of the time are not nice, very unfriendly and have very bad attitudes. Their customer service needs major improvement.

My packages get left where the instructions direct the drivers and my packages always arrive with a delivery update as requested. I have always received all of my deliveries without damage and on time.

In the past 6 months, I've had packages delivered as well as needed to return packages & my experience at local post offices have been FAST & pleasant. Very helpful employees have helped me with questions & in processing my packages! I appreciate the quick process since I've done these transactions before heading to work or before getting on my train to head home.

Mail lady is rough with packages. Always send my mail to the wrong address. Can't seem to get any help rectifying situation. Talked to post master. They said they would talk to her. This has been going on for at least 5 years. Some of my paychecks never got delivered and never were returned to sender.

USPS charged me $27 to ship a small box of books. A box arrived to the destination, but it was not the box I sent and it was missing half the books. The only explanation I got was a small sticker on the new box that said, "Sorry, package was damaged", but nothing about where the rest of the books are. I had to figure out how to file a missing items claim, but still, 3 months later, no books. So, they took $27 from me to lose half my books. They are incompetent and there is no way to hold them accountable.

Every package shipped by USPS takes lot longer to deliver. Sometimes package is at same location for day or two. Even that tracking number is in the system, there is no activity with package for day or two. Because USPS is not doing anything with it.

Our postal person gives us great service!! We are on a mail route, but packages are brought right up to our door along with any daily mail. She is prompt and courteous! She even takes time to greet our dog with pats and praise.

Every holiday season we wind up having issues with the carrier's ability to deliver packages on time or to the correct location. When calling customer service on lost packages we have been met with a "We don't make mistakes" attitude. They don't make mistakes but my neighbor 6 houses down had to bring me my Christmas package.

They deliver my medicine each month on Time on a regular basis. They always deliver my package around the same time every month. They place my package on my front porch and knock on the door. They are always nice and polite when I talk to them.

OK, taking the quick list provided, I start with "price". For services offered ("Priority", 1st Class, &c.) & price charged, truth is, it's actually all the same service, except the very low-end (Parcel Post, media, &c.). Everything goes into bags that go into trucks that follow the very same route. (Easy fact to be verified, if need be.) Then, as with putting 8oz. coffee in a 1lb. can & charging the 1lb. price (because customers don't notice), USPS make the "free" boxes MUCH smaller & charge the same price. "Time scale": I strongly encourage customers to ask where their mail/parcels travel. USPS will send mail to "hubs", some, many miles in the opposite direction of destination, then to "sub hubs" rather than a "most direct". Carbon print? Gas prices? Customers pay the difference. Compare delivery times to UPS.

I use to love going to the post office and using the prepaid boxes but now they went up in price and it’s getting out of hand with mailing things, even the stamps went up, soon people won’t be using the post office. They will use the internet.

The USPS have never failed to deliver all our mail promptly and are yet to miss a letter! Most days we get some sort of package, letter, flyer, or the dreaded B word, Bills! Not once have we had to go to the post office for lack of their delivery services.

I have only had one problem with USPS. They are usually wonderful and on time. And very efficient. Their timing is usually right on point. Their prices aren't that expensive and the quality of care that they take with all packages is what I love most.

I have had 3-4 packages that have been lost or arrives late while in transit. They just sent like they don’t care anymore of packages make it to their destinations. I put in a missing request which should not have to happen to get my deliveries.

While many packages have been transferred to this carrier, I have found that the packages sometimes are damaged, not the contents but the package itself. This leads one to believe that there is not much care taken with packages in their care.

USPS has never delivered any packages to my home late. I've noticed some companies will drop the packages and go without alerting me to it's arrival, I've had one even throw my packages into the wrong backyard. Tracking packages is simple, it's delivered with or before the normal mail service.

I use USPS several times a week for shipments. Very good about getting my packages delivered on time and taking care not to destroy packaging and contents. I would recommend anytime!! Like that you can go online and do orders and pickups which is so convenient!!

USPS has always delivered my mail and packages on time and in decent shape. Fed Ex is okay but expensive. UPS drivers are lunatics and some are down right rude! Some but not all. I've never had a bad experience when I've visited a USPS location and will continue to use as needed. Thanks for the opportunity to voice my opinion on shipping/mailing.

Our local post office is great: friendly and helpful staff. Even when busy they usually have someone working with customers in line to make sure they know what they need before getting to the counter.

I find USPS to be slow and very inefficient. Their website is cumbersome and customer service is lacking. I’ve filed several inquiries regarding a package and after a month and 1/2 of claims and appeals finally got a resolution. Though I never got an explanation of why my package wasn’t delivered properly.

I've made many order only to have my New Air Ninja air fryer to be thrown onto the porch. Not Happy at all. My second experience was similar watching the post walk across the lawn and tossing my new Chrome Hubcaps. Damaged them before I could open the box.

Professional, on time and the package is at the doorstep...not near the sidewalk. Most delivery services leave the package at the start of my walkway. I also think dropoffs are easy and never a problem. They are here to assist...

Quality of service at USPS has steadily declined over years. Counter service can require a long wait. Time to delivery varies significantly from decent to extended. Sad to see. Counter service at stations varies between stations. Many employees don't seem to care.

USPS is a fairly reliable way to ship, if it's not an emergency and your arrival date isn't always critical. Perhaps it's more efficient in larger cities, but given the fact that it is indeed 2020, things should be better all around.

Deliveries take a very long time and often arrive to my home damaged. My postal carrier bends and shoves things into my box that should never be bent. Packages have been opened and hastily taped back together. Packages destined for me have been delivered to complete strangers. One box was left at a clearly vacant house next door even though it was obvious no one lives there and my home is clearly marked. It sat on that porch for a month before I noticed it and decided to take a look. My mail is often left in the neighbor's mailbox and I get mail for people who live in entirely different neighborhoods in my own mailbox. One time I received a Veteran's diabetic medication - his address was not even close to mine in proximity or appearance. I have received random Social Security checks, too! The whole situation is terrifying.

In most my life I've maybe had a couple issues that weren't too serious. I also trust the company in being reliable and honest. Plus makes their services available and conveniently accessible. Always keeps you updated in tracking of item being delivered. I can always count on USPS services. Thank You.

I like this company because of their stand alone stores where you can drop of packages to return, you can buy shipping products, and you can drop of regular mail. The employees are friendly and helpful. The drivers are courteous and friendly. I would recommend this company to any one.

Placing mail and packages to the wrong address. Also I have had many things returned or lost stating “no one at the address” when I have lived at the same address for 25 years (my husband built our home).

The Smile-Makers of the World, constantly delivering with certainty and consistency. The people who really move the World from every stretch of the imagination, from every stretch of the planet. How many companies touch as many people as the USPS. How many people come to your door daily to bring you everything under the sun no matter the weather. How many people have delivered as many smiles.

I used the Flat Rate Priority envelope for $7.50. Price is fair to send important papers in 1 to 3 business days but delivery time took longer than advertised. Mailed out on a Monday with no holidays and it took 5 days to reach recipient - the same amount of days for regular mail. Needless to say my paperwork missed its deadline by 2 days. I complained, to no avail. This was not the 1st time this has happened. If you have a deadline to beat spend the money for Fed Ex overnight because they do deliver as advertised.

The post office has informed delivery. I get a text update the whole time my package is in transit and the time it is delivered. They are very punctual and efficient, very dependable service nor rain nor sleet nor dark of night shall keep the postman from his appointed rounds. Perfect description.

I ship USPS and UPS daily. USPS is so bad that no way would I ever give them all my business. Sadly eBay uses them so I am forced to plus they are more economical for residential deliveries. They should be! They deliver mail daily anyways! Yet their prices are now very close to competitive with UPS. Customer service with USPS I would have to rate a 1! They employ managers that don't know how to print pick up slips. They forget daily pickups all the time. The amount of damages is ...well let's just say I ship a ton more with UPS and last year 1 damage all year. One! USPS...I can't even count!!! Pitiful. I finally have a carrier that is good but I don't hold my breath. The relief drivers are pitiful and every day carriers change all the time so hard to get excited. I pray he stays on my route! Thanks.

I feel like the "other" shippers don't take the time to care for my packages. THE USPS has friendly staff who we see daily and have a friendly ali when it comes to receiving our items. The drivers are more compassionate about the things we order noticing if we are home or if it is safe to leave package, they care.

Very rarely will I get a delivery in the morning time. It's usually in the afternoon or late in the evening, if they can improve that they would be great! The drivers are always courteous and handle the cargo with care. That's a good point but I'm a morning person and I wouldn't mind getting my packages delivered in the morning... Just saying.

My brother is in Afghanistan and I send him goodies once a month. The one flat rate box is amazing! Doesn't matter how much it weighs, it's all the same as long as it fits. And the cost is super. FedEx and UPS cost SO MUCH MORE to send. Love USPS!

This is the least expensive, time of Transit is acceptable and many times better than advertised. Employees are exceptionally attentive and helpful. Offices are conveniently located with good parking and accessibility. Online services are also very easily accessed and convenient to navigate. Compared with the other 2 main shipping services, coverage in rural areas is a great plus, living in a rural area myself this is one of their greatest positive points. Overall great service.

On a whole it's my mail carrier who I hold in good standards. Makes sure your mail is safe, and out of reach from people who have no regard for other people's property and no respect for themselves. He is very good.

I have found that USPS can be a disappointing experience but fortunately, it has not been a constant type of experience. In the last 100 pieces that I have shipped with the USPS system I only had problems with 2 packages. Luckily the goods were intact but the boxes containing the items were damaged. The USPS handled my complaints very professionally and made adjustments to my account for the damages. I do enjoy using the USPS as it has made it much easier for me to fulfill my customers' orders.

I think they provide good value service for the cost. The tracking ability is top-notch. Rarely have I had a bad experience and I like all the locations I have access for returns. International options are a bonus.

Excellent on time service. Folks need to think about USPS. Most economical of all the carriers. They're my only choice because they have all the qualities that are important; reliability, variety of shipping options, timely delivery, and expert handling of the packages.

USPS is the best option for cost effective shipping. Sending packages is easy with their office pickup and prompt service. I cannot imagine using any other service for regular or priority service for packages domestically or abroad.

USPS doesn't get enough credit for the job they do overall. They have a great number of really high quality services. They deliver letters all the way to big packages just like the bigger delivery services but at a cheaper rate if you have a day or two to spare. The boxes and envelopes are mostly cared for and not damaged by delivery. Sometimes if you have a lot of mail and soft packages the mailbox will be overstuffed but other than that the services they provide are top notch.

I've received some packages bent as normal, some look like a rabid wolf got a hold of it. Also have had the wrong mail and neighbour received my mail. I hope the surprise package is worth this. Thank You.

Signed up for the USPS informed delivery. To my shock we have not been receiving the mail that gets scanned and says out for delivery today. We have missed important documents including TAX paperwork. On top of that, the worker feels it's okay to leave packages on the street or in-between our and the neighbor's mailbox. Too lazy to even bring to the door.

USPS is the most convenient shippers, Apartment complexes accept their packages but not the other guys. Sure they deliver to your doorstep, but sadly, people steal their package. With USPS the package is always under the watchful eye of someone.

Prices are competitive, but shipping anything is expensive. USPS is reliable and easy to deal with. Self service kiosk frequently out of order so weekend and evening shipping can be a challenge. Only alternative for that is UPS at Staples which will take packages up to 8 pm, also 7 days a week. Just be aware there is only one pickup time Monday to Friday. Price is comparable to USPS. The other good thing about USPS is their informed delivery option, allows you to know when you will receive a package.

I've had poor experiences with this company. From damaged packages to late deliveries. I have had to attempt to track down a package physically more than once. The tracking would say out for delivery and then at the end of the day would say ready for pick up. Next day I would go to the local post office for pick up and the package was actually out for delivery.

Since their competition has improved and grown, so has the USPS. Sunday deliveries, checks on deliveries, and better monitoring of carriers. All in all much improved in the last 8 years. Also seem to be much better at caring for your packages. I'm sure there is still room for improvement but things seem to be going up.

Of course, the USPS delivers to your house, and you may have the option of always having a lockbox to place parcels in, depending on your mailbox situation. I just also want to give a shout out to the general helpfulness of USPS personnel. In my experience, they are kind and willing to help you figure out almost any mailing situation. While other carriers also may do this, the USPS provides a neighbor helping neighbor feel. It's the same faces each time, and you can build a trusting relationship.

I am happy with USPS. I do like they ship in boxes. They are so convenient. The price is somewhat high. I wish they offered different sizes in addition to what they already offer. Sometimes a box is either too small or too big.

My daughter is a college student and of course required books. We purchased the books via Amazon and immediately were given the time frame when we would received the items. The caveat: she's located on a college campus and would the books arrive in a timely fashion. Much to my surprise the package was delivered at the assigned located and at the state time. Thanks USPS.

USPS makes it very difficult for folks in rural areas to receive packages. Their tracking information is terrible, it's never up to date and they've reduced the post office hours so badly, we can only receive packages once a week when we can pick them up on a Saturday.

Overall USPS is great, however with cuts recently it takes longer for my mail to get from one place to another. I like that I can print postage and put it on my parcels. It saves me time and money. I also save by using Click and ship.

I know my Post Office and my Post Delivery People are great, service is the best, at the Post Office and at the mailbox. I have seen my mail person hustle to get our mail delivered in all kinds of weather.

I personally find USPS is much more cost effective than other companies. The delivery time is more accurate. Less damage to packages. More convenient since I live in a small town, I do not have to drive to a big city for service.

My overall experience has been fine with one exception, they cannot compete at the base, ground, shipping level. Be prepared for 2 weeks, and that's more than a one time expierience. Price wise they are only competitive at the ground level.

They are very efficient. They send updates when your package will arrive. They are reasonable with their prices. I would use them for my shipping. I'm very satisfied with all their needs. They are very polite when you call and have questions on the phone. You don't hold on that long.

The gentleman that drives the truck and delivers packages to my house very pleasant, always says hello when he sees me and always puts my packages to the back door since I asked him once before, he never throws merchandise in yard, he puts packages down with respect and not to damage whatever in cartons. That is what I call a respectable person that cares on how he delivers your packages and being polite to others.

I have lately having to send 12 plus letters that required proof of delivery due to deadlines. Of the 12 only two were partially legible as far as knowing the name. Several just had a partial letter and a line. Some had all the above and no date of delivery. I tried to complain. Waited on hold 4 times longer than an hour. Went into local post office to complain. Agent's response, "What do you want to do?" I stated, "How about my money back?" "Oh we don't offer that." How about trying to get these people to do their job and when we pay 8 to 20 dollars at least check the return card for a legible name and date. And that was me being ridiculous. Idiots is the only feeling I have for USPS services.

Packages shipped by the USPS generally arrive on time. Sometimes, though infrequently, the package is damaged, and in one instance the contents were damaged as well. The USPS would not pay for return shipping because the package had been opened, even though I told them the damage was only visible when I opened the package.

I use USPS because I trust the service and the company. The cost is always cheaper than the UPS and Fedex. My packages arrive on time with no issues or delays. If I could improve anything, it would be the wait time to get help. It is always a line and not enough workers to make the line move much faster.

Always good, never had a problem. They are always prompt and polite. I've never got an item that was damaged or incorrect. And they never gave me a problem when sending stuff either. I've gotten my items damaged when using Fedex.

Great service in all kinds of weather. No delays whatsoever. Make sure to honor your postal workers for their hard work. What have you done for your postal worker today? Great things happen with the United States Postal Service

Our local post office delivers our packages in snow banks, to the wrong address, and sometimes not at all, just leaving them in their trucks. The local postmaster does a good job but the delivery people are grossly incompetent and no one seems to be able to change that.

The US Post office is sometimes all screwed up with their delivery schedule. A package can bounce back and forth between 2 terminal locations sometimes for no reason for 2 days Then get delivered. They are competitive in their rates but not competitive in their package insurance costs if the package is worth over $50.00.

I usually order packages and they come so fast with USPS. They update you and keep you updated until you’ve receive it and always know where my package is. If it gets lost they will always tell me or notify me.

They damage mailboxes and don’t want to replace them and when things are sent from company the UPS transfers them to USPS. They are never here when they tell us that they are going to be here! They are either a week to two weeks late! Plus all I have had was rude people to deal with from usps. Thank you kindly. Plus their prices are way too high for us low income people and stamps are always way too high.

We live in a rural area where we do not have to worry about someone walking up and stealing packages. USPS will take the time to put the package inside the porch when it is raining. Very friendly to talk to and really take care not to go into the grassy areas of the yard.

The USPS has been about the only shipping company I have used. I rarely ship anything so it is the closest and easiest for me to access. As far as cost I would think they have to be competitive to other shippers. I used to work as a casual at the USPS and helped unload semi trailers. They always told us to be careful when unloading boxes - to treat them like they were going to your house. I'm sure there is always room for improvement so I didn't give them 5's but I have been satisfied with their shipping.

Horrible shipping service and mail for this company, always putting packages in the wrong boxes and driving too fast also. I'm unsure it is only happening at my zip code area or neighborhood at 77041. Service may be better in other areas, I guess!

I just shipped out a custom clock and art piece to a friend from California to Wisconsin. It was 1.3 lb and the lowest rate for ground shipping was $13.60. Small sized package as well, maybe 10 by 12 in. Way overpriced in my opinion.

Our postal carrier is awesome! Always bring packages to the door. If there is any mail with the package he brings that as well. We once had a UPS Driver that threw our packages to the top of the porch instead of walking up the steps.

I ordered at least a $1000.00. for Christmas online. And received all my merchandise in excellent condition. And on time. I would give them a 5* rating. And will continue to use them as a preferred carrier. I recommend them to all my friends and family.

Good service if you are shipping a small item and use a discount provider like PayPal shipping. If you use the USPS web page for shipping you pay more. Local letter carriers are very good at delivering items. A very good web based tracking servcie to track delivery.

USPS has been delivering mail for over 100 years. The thought that I can pay less than 3.00 dollars (media mail) and drop a package in the mail to any address in the world and somehow they can get it there is mind blowing. I'm so glad that online signs are taking over. That mean more business for USPS. Most trusted business in America.

I have chosen USPS as my go-to for shipping because they offer the same quality service and slightly lesser cost than UPS. Plus I am proud to support my mail carrier. I recently needed to ship a gift, USPS was able to ship Priority for about $8 and UPS offered 4 day option at the time at $14. My post office was nearby so I went there instead.

I ship flat rate packages across the country regularly to my daughter. Always arrive timely and in good condition. My only complaint about USPS is the local delivery at home. Often important letters/packages get delivered to another street with the same number as our house. Likewise, we get their mail/packages.

Local level post office has mediocre customer service, packages often aren't delivered on time as they do not make the trucks from the bigger cities. When questioned about missing package it is like pulling teeth to get straight answers.

USPS has been around since this country began and has evolved into a superb second to none service. Pricing, insurance, delivery, tracking, all the extras one requires are available either at the post office or in the comfort of your own home. Shipping boxes, envelopes and forms are also free, no one else offers this. Reliability, quality and a service one can trust with the stamp of the US to back it.

Professional fast and great care in handling packages. I was able to track my package, on a daily basis, but also in most cases arrived sooner than first planned. I would ABSOLUTELY recommend USPS for all my shipping needs.

Overall I like the US Post Office. They have priority express shipping which gets packages there in a day or two and priority which gets packages there in 2 to 3 days. I think their prices are pretty fair considering their speed and Convenience. I particularly like that if you aren't going to be home for a few days you can have your mail and packages held so they are not the victim of porch pirates.

I made the mistake of sending a cashier's check through them. It just had to go from Philadelphia to NYC. According to the tracking the letter ended up in Phoenix, AZ somehow, then the tracking just stalled on "in transit". Speaking to them on the phone, I learned basically there are no guarantees with 1-3 days priority mail and I was SOL. (Fortunately the bank is stopping payment on the check.)

Twice now I have ordered something on Amazon and didn't receive my package when I was supposed to because of a "delay" in our postal service. The first time this happened, when I finally did get it, two days after the day I was supposed to, all I got was an empty envelope. Thankfully amazon refunded my entire purchase. When I get this one I better get more than an empty box or envelope.

I have spoken to USPS twice now via phone, about getting other people’s mail, neighbors bringing me my mail, and packages left out in the rain - given case numbers and then told after the second time, that Consumer Affairs would contact me. Hasn't happened. What is my next step? I am having my packages sent to my parents home due to the awful service in my town. And this complaint resonates citywide on social media, so it’s not just one person having trouble. I’m hoping to get action for us all!

On Dec 20th 2019, I paid $10 for 2 day shipping to send a package to a friend staying at her mother's house in Oregon for the holidays. The estimated delivery date was 12/23. The package was mistakenly sent to Washington, and stayed at a facility there for a WHOLE MONTH. During this time, the tracking number claimed the package was "in transit," which led me to believe the mistake was being remedied. Meanwhile, my friend went back home to California after the holidays. The package is still in limbo, but now even if it did end up at the address I sent it to, my friend would not be there to receive it, because of a mistake made BY THE POSTAL SERVICE.

It took 20 days to have a piece of mail send to us from North Carolina... 20 Days!!! This is unsat you morons!! It is no wonder you people are called incompetent with service like this.... What has happened to you idiots.... Don't you know how to deliver the mail anymore!!!! This is just unacceptable when we are responsible for late fees that are caused by you incompetence....

They are just awful. I spent about an hour with the rep (Mike) to figure out why this one package from Amazon wasn't delivered to my office, even though all other packages from Amazon came in fine. After correcting the problem and scheduling a re-delivery (I have the re-delivery number), on the day I was supposed to get my item I find out they returned the item back to the sender.

I went into USPS Ybor city location Tampa Florida hoping to mail some packages, I was denied service and my mail was refused. I asked the reason just to be logical since it's a business, the manager and cashier gave no reason and then ignored me. I dont know if this is a race issue but It happens continuously and I hope for better.

I had a package being delivered and have my house gated and with two big dogs. My USPS driver got rubber bands together and tied up my package, then tied it to the gate so it was hanging halfway on the fence so the dogs wouldn’t get it. He went out of his way so my package wouldn’t be ripped apart. Thank you so much!

I have been using the USPS and it has worst delivery service in US. They steal uninsured packages all the time. They will mark it as delivered when in fact it never reached your house. And you can not retrieve anything. Use UPS or FedEx for your own safety.

I tried for two days to contact the Main Street post office (the main post office) in St. George, UT to report a broken latch on my mailbox but no one would answer the phone leaving my mail unsecured and vulnerable. I then tried to 800 number for the postal customer service and their directory will not accept a particular department request--it's on a loop that only leads to directory choices. This is such bad service; who's responsible for this?

I've been filing complaints with USPS for over 20 years at my current address. Tired of my mail being lost and getting other people's mail. NOTHING is ever done. All I get in return is "we'll talk to the carrier". We all know the definition of insanity is repeating the same process expecting different results.

We sent out all of our save the dates a few months back, only half got there and then we sent a follow up batch where none of them preceded to get delivered. Was extremely discouraged and when trying to resolve the issue I was put on hold for an hour before given the opportunity to even talk to a HUMAN BEING.

I have never, not even once received a package in a timely manner. Every single package arrives 10 days to 2 weeks late. The tracking shows all my items stalled in a check-in facility for a week without moving or leaving the location. Even after the estimated delivery date is way past due.

My package sat in one of their facilities For 3 weeks once without moving through the system as I was tracking it. Took me almost a month to get the package from Penn to Ohio. Another time I Sent a item sold on Ebay a few states over and same thing happened. It sat idle with the tracking info not changing while the customer worried that it would fail to arrive on time for a Christmas gift. Got many angry emails from customer and it threatened my positive feedback. Finally arrived after a case was opened but customer missed item in time for Christmas. Now, same thing happening. I have a package that failed to arrive on time per tracking info and it's just sitting somewhere and not advancing thru the system. Had to open a case. In my opinion and experiences USPS is a very slow company with shipping and appear to be careless when handling products to be shipped.

Sent my sister a box with small items in it. I ensured to tape all ends where the box might open so the items would not slip. When the box got to my sister, the box was empty. She immediately sent me pictures of the box and it clearly showed it was tampered with. The box was not taped the same way I taped it prior to mailing it and the box also showed signs of forceful opening. I will never send anything through USPS. Don't trust them, don't send anything through them, it's worth paying more through private mailing system than mailing anything through USPS.

Was expecting time sensitive package (contract for a customer and check) was accepted in Tenn USPS office for next day delivery, with a delivery date of next day by 3pm to S Fl. My wife was home all morning and day, I was home after 2pm waiting. Regular mail came, but no next day package. No notices left, still no package now 5pm. My suggestion, spend the extra bucks and use FedEx, for me they have NEVER missed a PROMISED delivery time.

Every year we are quoted when a package will be delivered through USPS once it's been recorded from International shipping into the US. Every year we send the package a month in advance. We received packages fine but the shipping into the US is NEVER on time. They are over priced and NEVER deliver on time and trying to reach someone is near impossible without being transferred over and over. This is why USPS is failing and only wants more money to provide a service they already cannot handle. Sad....

The estimated time for delivery that USPS gives you is rarely correct. I mean it’s fine if the package doesn’t get here until after Christmas but don’t lie to me and tell me that it would. The anticipation is killing me and playing with my emotions. I don’t like that. Just tell me when it gets here and don’t try to please me by lying to me.

Today is Christmas Eve and I was supposed to receive my package yesterday. It was a present for my younger brother and I don't have the money to go out and get another one at the moment. I'm really mad because I can't even get refunded same day. I really need this present. It's my first year away from home and I want to make sure that my siblings get a good present from me. I'm just mad because the tracking said that it was delivered when I never received it. I even went walking 15 minutes in the pouring rain to neighbouring buildings to see if they received my package. None have. Normally I wouldn't even care about not receiving my package but because tomorrow is Christmas and now I don't have a present for my siblings I'm mad. I'm more than mad. I'm devastated, my first year away from home and now I look like a terrible sibling.

I mailed 4 packages for my children for Christmas using USPS Priority Mail because they guaranteed that my packages would be there by Christmas. One of the four packages did not make it and since I live in another state, there is no recourse. One of my children will not get their gift for Christmas. I will no longer use USPS for packages that need to get to their destination by a certain date.

I mailed two packages from Oahu to Zurich on December 6th. I never had a problem in the past and it always took 5 to 7 days for the recipient to get it. This time it took them 9 days to get it to los.. Now they are unable to give me an exact location of one of the package and keep giving me a run around answer about it moving within the USPS network. We are the 24 and I guess bye bye Christmas for the recipient since that package is somewhere I don't know where in their network which they don't seem to know either.

Kenny ** Back Roads Hot Rods !CAUTION! Our USPS is delivering lumps of coal this Christmas. I shipped a package (vintage auto part) to Lula Georgia from Campton Kentucky. The receipt is marked C.O.D., STREET DELIVERY and was insured. Sounds clear, simple and normal procedure, right? Oh No It's Not! The package arrived damaged and so it begins.

The estimated delivery date was ridiculous. The package was suppose to be delivered by 12/21, but it didn’t. Per tracking history it arrived at the distribution center on 12/21 on Oahu. I sent it from Kaneohe on 12/17. Which means it took 4 days to go across the island which is an hour away. It still needs to go to Oregon... next time UPS or FedEx.

The USPS somehow manages to get worse and worse as time goes by. Not a single one of many packages I have ordered lately has been on time, nor has the tracking been worth a damn. It might get scanned at one stop, not scanned at another, or never scanned, but it's never accurate. You can check tracking on ebay, then check the same tracking on USPS Informed Delivery, then check it again on USPS Tracking, and get three different tracking results. Why bother even having a tracking system that can't be monitored for employee adherence to the rules?

Fast and professional service. I ordered to EU and shipped very fast. Rates are affordable for this professional service. The tracking is accurate and you can choose to receive sms and e-mail updates. Recommended.

Most corrupt management which is not for the people, they are running a scam which is not good for the environment of the coming generation. Wrong people in wrong spot. Way more wrong people in the management which has destroyed the postal system which needs strongly to be privatized.

Followed tracking of item I purchased that was supposed to be delivered on Monday. Tracking says there was not a secure place to leave the package. There was another smaller package left in large locker. Another package would have fit in that roomy and large locker. Carrier says he left a notice, he did not. Filled out online form to have package redelivered today. Nothing. So tired of not getting my regular mail, magazines and packages. Tired of fighting the mail carrier for my stuff.

Had item shipped from Japan. The tracking history was constantly updated and during Xmas holiday season moved really quickly. The postman who delivered was especially pleasant. Great service. Would definitely recommend.

This problem has been going on for a while; nor is anyone returning my calls. I go a week with no mail and bills are time sensitive. Most of the flyers are expired because of not getting my mail on time.

On Monday, 11/25/19; I encountered Letter Carrier - Robin **. Ms. Watkins was substituting for my regular Business Carrier; Mr. **, while he was vacationing. I encountered Ms. ** at approximately 3:50 PM, after waiting for our mail to be delivered, and picked up; I went to our office on the lower level to discover Ms. ** had "thrown" the mail on the floor outside of the door of the suite. This suite does not receive mail. Had Ms. ** checked the address on ANY of the letters, she would have seen the correct suite number.

Package was shipped from Wauconda, Il. on Mon. 11/25/19. Destination was Bedford, In. 303 miles away. Estimated delivery Fri. 11/29/19 by end of day. Tracking shows that package arrived at Network Distribution Center, Pittsburg, Pa. Fri. 11/29/19. Wauconda thru Chicago Distribution Center to Pittsburg Distribution Center and back to Bedford, In. is over 900 miles, (that's if it doesn't go to Los Angeles first). It is no wonder the USPS is always in the red!

I filed a complaint with the US Postal Service regarding the Post Office in Madison, NC with no results. The Madison, NC Post Office has absolutely NO regard for mail security. I'm a military veteran and recently moved to Madison. I was away for several days and was notified by the manager of my apartment complex that a torn VA Medical Center pharmaceutical package with my name was laying by her office door. My critical prescriptions were left in front of my apartment door, out in the open, where someone rifled through it apparently looking for opiate medication, which they never found. This package was small enough to fit in my lock box, but instead was left in front of my door where residents and their visitors frequently traffic the hallway.

First I only give 2 stars due to the fact that my packages over many years have never had an issue. The fun begins when you do have a destroyed USPS package and file insurance. Shipped Priority mail you automatically receive so called $50 insurance. The insurance process would get negative 5 stars if possible. Package arrives to addressee torn open on one end and contents missing in a USPS bag with a "We care" label. Contact USPS, no noted history of suspected damage, seems like this day and time it could be scanned and noted (possibly photographed) on tracking for later use with damage claim, nope! (Later confirmed by post office pictures showing package damaged sometime during shipping process in USPS possession.)

I cannot believe the stupidity that is put up within this company. I paid for an item to be shipped to my house. The mail carrier hands me a slip that says sorry I missed you. I said, "You didn’t miss me. I’m right here." She said, "Oh I couldn’t get your package in my car so you will have to go pick it up from the post office." So already I have paid for something to be shipped through a company who’s vehicle is not able to carry what I paid them to deliver to my house so I drive 25 minutes to the post office for them to hand me a package that is the size of my hand. I paid to have this shipped to my home. They did not even try. The problem is in the management. If they would not allow these type of pathetic actions then it would not happen so often. Maybe get better management? Just a thought.

I would love to give this 0 stars, honestly. Their website is awful, my package was ordered November 1st 2019, was shipped on the 7th (not their fault) BUT I haven't gotten an update on my package that was worth $100.00 USD. I am so disappointed, I live in Canada and it's now the 22nd of November. My package is now considered late and their contact us section is useless. It won't allow me to file a report to contact them but I can't because I have a postal code and not a zip code. Would love to speak to someone about this but sadly can't, if you have the option to choose this shipping company over another, DON'T. You won't see your package for weeks after you order it.

This is regarding USPS Tracking Number: **. The envelope contained my green card that I waited for months and costs me $ 580. The envelope was delivered on October 19th to a wrong address. Per Kent local post office, the GPS showed the envelope was delivered to different location. I was told to wait and see if the person whom the envelope delivered to return it. It is more than 30 days and did not get it. I contacted US Immigration office and was told since the carrier tracking page showed as if the mail was delivered to my address and I have to pay $580 and do a new application and waits for months to get a replacement card. USPS has to work hard to get the lost mail or USPS has to edit the trucking confirmation to show the actual address the mail was delivered or pay me $580.00 to cover for replacement card. Thank you. Muluken **

Have to laugh at the four stars review at the top of the page, not to mention the glowing endorsement from this ConsumerAffairs site. At least Americans have some kind of recourse, but if you're an International purchaser of something on eBay you not only get ripped off for a non-existent service (ie: Priority!) there's no mechanism for complaint because international callers cannot access the 800 numbers and the appropriate website requires a ZIP code to take the enquiry to the next page.

I received a package of a stained glass box I ordered from an Etsy artist. It literally said "FRAGILE" and "GLASS" on every side of the box. It arrived with the box crushed so hard that one side was torn open in the middle. It could only be deliberate as there is no way a box would be crushed in this way accidentally. Fortunately the seller had packed it so well, with so much bubble wrap and packing peanuts that through some miracle the item was still intact. But this is ridiculous and the USPS should be ashamed of the caliber of people they are hiring that would handle packages in this way.

Tough to take any of these mindless robots seriously. It's like they wake up everyday with the sole intent to deliver junk to people who don't want it, and the fact that none of them seem concerned with the fact that I don't want the junk, is a piss poor reflection of USPS leadership going up to the highest level. Not to mention, their customer service ticket "resolution" system is complete and utter CRAP, and their Consumer Affairs department is proving to be a joke, except I don't think anyone on my side is laughing.

ZERO STARS!!!! USPS has no integrity or work ethic. They always delay my 2 day signed packages at least a week! At this time they have one they have had since November 12, 2019 and here it is the 16 and they still haven't moved. I'm stuck at home waiting for it, and the lady on the phone can't tell me where my package is either and was about as helpful as a bag or rocks! I'm getting sick and tired of these people. I don't have this problem with Amazon, UPS or DHL whom has a incredibly work ethic!

I attempted to use click and ship, but the transaction failed. Moments later, I was debited by my bank. I call my bank to explain and they say Usps processed the transaction. I call USPS, and A guy with a middle east accent picks the call. This guy is in condescending to say the least. I tell him to cut the crap and solve my problem. Of course, he threatens to hang up on me which makes me calm considering I waited for 1hr to speak to this inept employee of USPS. I then ask him to transfer me to a superior - how silly I was! No superior I am sure so he places me on hold for 10mins then states his superior is unavailable. He says he has to contact the right department to handle the case and I will be contacted in 24 hrs. Well, I was contacted but the mail is more or less something you will find in an FAQ. NEVER AGAIN!

For years, the USPS delivery person just leaves a "sorry we missed you" note on our door instead of actually determining if we are home. He never ever rings the doorbell, and the doorbell is in good working order. Today, he did it again: And I think it's because he is too lazy to get the oversized package out of his truck, and is hoping someone else will have to deal with it. I paid premium delivery to get this package today, stayed home for delivery, and then the lazy, lying delivery person didn't even bother to ring the bell. Also, his notes are always illegible and have very limited information on them.

They obviously no longer care about customer service. They lost your packages and don't do anything about it. Yes you can open a claim but no one really cares and then they will close your claim, without actually doing anything and mark it as resolved. Even when your package is still missing. Also it doesn't matter if your package is certified, priority, whatever, it's all the same. At this point I am not sure why they are still in business.

Be aware that USPS no longer delivers the mail in select small towns. It is simply not profitable for a government subsidized organization. Check before you pay for priority service to a known street address. I addressed and paid twenty dollars to send a package to my son in Avon Colorado full address including unit number included. The USPS clerk gladly took the money. The package was returned because you need to send it to the post office general collection, as the Avon USPS no longer actually delivers any mail. No one informed me before it was shipped from DC to CO and back. When I inquired I was told if I sent it to the post office address he could have picked it up. Apparently they only take money but do not deliver.

I live in Laurel MD, the postal services is from Laurel MD. It is bad, very bad. Super bad. I have called, complaint and submit a USPS complaint. It works good for 2-3 month and back to the same thing, mail is not deliver and I receive some ones else mail, like yesterday! Today in am, I called the local postal office and some one put me on on hold to go get the supervisor and time know is 27:17 and going!!! No one cares in this postal office. It is a shame, ridiculous and insane for the usps.

I went in to the Napa Trancas Street Post Office, to investigate their failure to forward mail to my new address. The employee with whom I spoke told me that someone would call me. But no one called me. So, on October 7, I wrote a letter to the USPS District Manger, Mark ** in Oakland. Guess what his reaction was? Just take a wild stab in the dark. You guessed it – he didn’t reply. This current crass, crude, dumb behavior of not replying has now spread to Federal Government agencies - in this case, it's the government agency whose business is COMMUNICATION. What an irony!

I am an eBay seller who takes pride in shipping packages to my buyers with one day handling. When my buyer purchased a collectible vintage silk tie one evening I printed my pre-printed label from home and was at the USPS facility bright and early the next morning. I shipped First Class on 10/22/19 and the estimated delivery date was 10/25/19. It is now 10/30/19 and the buyer has filed a case through Ebay for nondelivery. The only tracking info available is that the package is en route to the next facility. My buyer needed the tie for an event and I am now going to have to issue a refund as well as lose my product...which was again, collectible/vintage.

I ordered a item off eBay on October 21. I was given a tracking number that showed shipment received package acceptance pending. It’s been like that now for the past 8 days. So I decided to contact USPS on Twitter and to my disgust they took the scam eBay seller's side by telling me that sometimes a package doesn’t always get scanned and somehow magically it’s going to show up. I know for a fact after shipment received package acceptance pending the next status is supposed to be acceptance at USPS origin facility so far in 8 days that hasn’t happened. So I decided to contact the seller. Of course they came up with another scam excuse telling me that the label was to messed up but that they sent out another package two days ago. Nothing has changed. It still says shipment received package acceptance pending. I’ve been scammed. I plan on filing with eBay to get my refund in one more day. Thanks for nothing USPS.

I have never experienced anything like this. I could get a package from Antarctica faster than this. The tracking is so bad. Just been on "In transit to the next facility" for 8 days. No reply from CS.

I will NEVER use USPS for delivery again. They delivered my package to MY apartment building but the WRONG apartment and refuse to do anything about it. I’ve made a horrible review on everything I can. If you want your package delivered to the right place, go with UPS. They are way more trustworthy.

I mailed out a letter 6 weeks ago and it didnt get to its destination in Sacramento. Other letters have not not made it to their local destinations either from the same mailbox. The mail has not been returned either. Where is my mail? I called 800 number for post office and waited for 1 hr to speak to someone when I heard a commotion and the person left me on. I heard people yelling in background. No one came back to phone. Bad customer service!

I had the most awesome experience with USPS and this is why... I ordered something on eBay and in my haste to order I gave them the wrong shipping address to my office (I was off by one number). When I tried to contact the seller prior to the shipment, they didn't reply in a timely manner. I tried to intercept the package with USPS, but they were having technical difficulties so I called them. Yeah I waited a good 40 minutes to get someone on the phone and they told me I couldn't intercept the package only the shipper could and it would cost $14.00, so I kept pursuing a remedy.

Calling USPS to talk to a live person takes 1/2 an hour. Ridiculous! I have packages sitting in a distribution center showing no final acceptance for them and Monday is a holiday with today being Friday. No reason for this to be happening.

Given a tracking number for express service parcel which they can't find. Customer service can't find reason why parcel hasn't left regional dept for several days but then she's several thousand miles away. Won't connect you to local personal to assist in parcel recovery. Not recommended!!!! Bad service, expensive and very poor attitudes.

Had a large package delivered to the post office where I have a box. I was assured by the sender that it was sent and the shipper that it was shipped to arrive by a certain date by which I needed it. As it turned out, both did their job well but it was the post office employees who failed miserably. When I got to the counter to pick up my package I was told by two clerks it was not there despite the shipper assuring me that it was delivered several hours earlier and was there already, which I communicated to the clerks (shipper name and exact time they said it was delivered). The counter clerks assured me multiple times that the truck did not arrive that day with any packages and thus my package was not there.

For the past 20 years we have been shipping packages from our post office in Kihei, Maui, Hawaii, to our children on the mainland without any problems. The USPS Priority Mail service and especially their tracking updates are always excellent. Every package is always delivered on time, or even earlier than expected, and no fragile item has ever broken. We have wanted to give them this review for years, but did not know where to do it. Everyone in this post office is a friend by now, and we cannot praise all of them enough. THANK YOU ALL!

I have went to my local post office at 4222 W. Madison numerous times and even spoke to management about my mail being in others mailbox and my mail being in there’s and 3 months later I am still having this problem. I don’t understand how my mail ends up in my neighbors box when I have my last name ONLY on the box and still get others mail. This needs to stop. My credit information has ended up in someone else’s box and even their check in another’s box????

I waited for 30 mins on the phone for customer service, the moment I talked to a representative I was cut by a survey for satisfaction. Seriously???? And it takes a long time to get to your customer service options!!!!

Horrible Tracking. Horrible customer service. Nonexistent complaint process. Horrible insurance claim process. Forget trying to speak with someone that will help resolve the issue. If you have a package, that you care about being love it you may wanna use another method.

If I have another choice I swear I would never use USPS again. I sent a package to Hawaii from Middletown worth $1100 (Hermes Bracelets). It was stolen in Hawaii. At first they said it wasn't delivered, my friend went to the post office for picked up but it can't be found, then the next morning it shows online that it was delivered but wasn't signed by supposed reciever. Makes the matter short they did a police report and there was an eternal investigations. I was told to file an online claim and I did, a week after I checked my status online and notice that even though I already change the address the old address in Hawaii is still what is showing. I called them to change the address and told me to write a written correspondence.

I ordered a package. Was supposed to be here on the 09-18-2019. Package was in Cincinnati 4 hours from me and they sent it to Hawaii. Why would they do that. Now I’m not going to have my package in time for the wedding so thanks USPS.

I sent a certified return receipt letter on 9-7-19; it still has not been delivered and the USPS has no record of it. They basically told me to suck it up and send it again. I don't want to fight with them to get my money returned for the mailing fee. The customer care agent had the nerve to tell me that sometimes the certified mail gets lost, so I should send it express. Certified and Express services both include incompetence, as I sent overnight mail that was delivered 3 days later. USPS is disgusting and a long shot.

Tracking number says my package was delivered to my mail box, but it never came. I can’t get a hold of anyone at USPS to ask about it and track it down. Delivery was bad and customer service is horrible. I guess I’m just outta luck, USPS????

It was my closest friend's birthday and we both send each other handmade greeting card. This time I decided to send the greeting card through USPS. Never knew this was the worst way I got conned ever. As per their package options, I decided to opt for a priority express mail which had 3 option. $101 for 1-3 days delivery, $63 for 3-5 day, $34 for 5-7 working business days. Never did I thought it was a scam and that they never guaranteed money back.