USPS Reviews

For the last 4 years I may or may not get my bills, junk mail seems to be no problem getting to me. When sending mail the Billing companies may or may not get the checks. We are paying for a service that we many times do not receive and most complaints go unheard. Late bills results in late fees that each of us must pay. I have a Medicare payment to the Government hung in limbo for going on the 4th week. Due to Emails, FedEx, UPS and other private companies also handling mail one would think that the USPS would want to not lose additional business. Most of my billing companies have hounded me for years to go electronic, guess what, today I have completed my 4th bank payment and working on our Medicare bank draft. So who needs them, they certainly have been warned and had enough chances to correct my problem. Oh, I think my yard would look much nicer without the mailbox anyway.

I was supposed to receive my package on 1/7/19, I was emailed by USPS that my package is on its way and everything is on track for delivery by 8 pm that evening! Unfortunately my package never showed up and this morning I've received email that my package was delayed but it's on its way! I would love to know where my package is and when am I supposed to get it! Tracking number haven't been updated since 1/4/19 so please tell me what is the point for it when you guys can't even update such basic information!

I would like to compliment Candice who runs the front desk at the Vass, NC Post Office. 28394 zip code. She is always so helpful and positive, even when correcting others' mistakes. We are having ongoing difficulty with our deliveries and Candice was so helpful. She went above and beyond the call of duty to remedy mistakes of a specific coworker. She displays a very positive attitude. Thanks.

Once again USPS has showed their ability to be the worst shipping method on the planet. I ordered a very small part on December 31 with 3 day delivery. A week later and we have no idea where the package is or if it is coming. I have a tracking number that never changes status on the USPS website. Shipper is offering to cancel order and UPS or FedEx me another. Why do we as taxpayers put up with such horrible service? This agency should be privatized or better yet, Abolished! If it doesn’t show up by January 9 I will cancel order and try shipping with professionals.

I've been trying to contact them for weeks via toll free phone number, listened to their long spiel every time about new prices, etc. Go through all of the options, but in my tracking number, request to be transferred to Customer Service only to be disconnected EVERY time. I've been trying to call all three of our local Post Office numbers and they are all busy all the time. I've tried submitting email request after email request and every. single. time. it says, "Problem Processing Request".

We recently purchased a home - when we finally got our mailbox keys (which we had to go to Post Office to get), the mailbox was stuffed with other people's mail. I boxed it up and took it to post office. Guess what? We are receiving this mail back in our box on a daily basis.

I mail priority mail to Ethiopia, my family never get it. The mail is on month and half already. The other mail took 25 days. The tracking number doesn't snow where is my stuff now. Also poor customer service in person also when I called 1800 number. I will never use USPS again in my life. People should know this. They don't care about your mail even if you paid for insurance.

Sent a package to India, stuck in customs for weeks. Finally delivered to the hotel AFTER my sister left the country. She most certainly did not sign for it!!! Package was never returned ($350.00) worth of products nor the $125.00 to ship it. I will NEVER AGAIN USE THIS SERVICE!!! I am sure that I am not the only person USPS has ripped off and left with no recourse to recover some or all monetary losses. My friends have had the same issues in using USPS to ship items to the Philippines as well.

No customer service, you can't call them. I will never choose to use their service if I have the choice. I ordered 2 items off Amazon and had my old address in the account, totally my fault. One being delivered through FedEx the other USPS. I called FedEx and have them holding the item at a local location to which I am happy to pick up. Trying to get a hold of anyone at USPS is utterly impossible. Come to find out I cannot ask them to hold the package at all, redirect it for a fee or anything this after having to open an account online. I am resorting to knocking on the door of a house I sold over a year ago, explain, and pick up after delivery. Wow, USPS, terrible in this day and age of online ordering etc. Not the end of the world I suppose but huge contrast to both UPS and FEDEX.

Does this make sense to anyone else. Why did this go to Baltimore after it go to its final destination in Indianapolis? Why?? Friday, January 4 8:48 AM Package has left the carrier facility Baltimore Md Distribution Center, US 7:26 AM. Package arrived at a carrier facility Baltimore Md Distribution Center, US Thursday, January 3 8:56 PM. Package arrived at a carrier facility Indianapolis In Distribution Center, US 3:27 PM. Package has left the carrier facility Chicago Il Network Distribution Center, US 5:20 AM. Package arrived at a carrier facility Chicago Il Network Distribution Center, US 4:05 AM. Package arrived at a carrier facility Dundee, IL US Monday, December 31. Package has shipped.

On January 2, 2019, the USPS truck pulled into our driveway. The postal service man/woman walked up my front stairs, left a box and other mail including a "Sorry we missed you" notice about a package that required a signature. They did not knock, or ring the bell. Both my son and I were home and by the time we went to the front door, they were pulling out of the driveway. I had to take time off work to wait in the line at the local post office for over 40 minutes to pick up this package, just because the postman/woman was too lazy to ring and bell or knock.

I ordered something on Dec 31 at 1030 am. I paid 23.00 for priority express shipping. As of today Jan 3 tracking says USPS doesn't even have my package. The company says the package was picked up at 130 on Dec 31. Is anyone else having this particular problem?? Please let me know if you ever got your package and how long before the tracking said USPS had your package.

I have a lot of products delivered to my home address. Anytime I see USPS as the carrier and can almost guarantee that it will be late, delivered to the wrong address or simply lost. No other carrier is having any of these issues. I have had companies such as Amazon try to figure out these constant issues and they are also very frustrated. I asked if I could request that they don't use USPS for my packages anymore. They don't have that option yet but multiple representatives have stated that they are getting an overwhelming number of complaints about the postal service. I wish I could support such a storied American service but the lack of reliability to deliver packages has past the tipping point for me.

Mailed 14 cards, on 12/16/18, from central NC with all going to North Central Florida (all within a 30 mile radius). One card was received 12/22, another received 12/27 and two on 12/28. Today is January 2nd and no other cards have been received. Unless, I can find another way to have cards delivered... No more Christmas, birthday or other cards through USPS. And to think postal rates are increasing this month!

USPS publishes a calendar every Holiday season with their mailing deadlines clearly posted. This year, Retail Ground service was recommended to be submitted at the Post Office by December 14th to ensure delivery by December 24th (not guaranteed, of course). I submitted 2 parcels to the Tigard, OR post office on December 12th for delivery to St Petersburg, FL. The Post Office provided an 'estimated delivery' of December 20th. Allowing for the 4 day leeway to arrive by Christmas, I chose the Retail Ground Service, and paid my $126.00 to the post office.

I sent a package to my friend in Republic of Ireland from Dallas since November 29, 2018 and until date my friend hasn’t got it then. When I tracked it the package it was saying delivered back to my house and meanwhile I didn’t write my apt number when I sent it, then I went to their office to complained they call a police for me. On top of my right worst posting company ever.

My friend sent me a Christmas package since 29 November 2018. Up til now I haven’t got and my friend went to their office to complained. They call 911 for her, this cannot happen in Europe... Worst company ever. The tracking number **.

I spent $7.00 for two first class flat envelopes to be delivered and both are lost. I paid extra for tracking on each. They were lost in Greensboro NC Regional Distribution Center. I mailed both at the same time from Bealeton Va 22712 on the 19th of December 2018. I know that the holidays will slow down the packages. The expected delivery date in High Point NC 27265 was 12/22/2018. Both packages arrived in Greensboro NC on 12/20/2018. High Point is 17 miles from Greensboro! USPS says the packages are in transit and that is it! This is now 1/2/2019 and still no answer as to where my two packages are. I contacted USPS and have not received and answer. I should have paid extra for insurance also.

I paid $60 for 3-5 day international shipping of a letter. Turns out, "3-5 days" is the estimate only to get it past the country's border. I sent this letter 21 days ago and I'm still waiting on delivery.

If I could give USPS a negative rating I would. I shipped out my Apple Watch with UPS. Ups used USPS to ship my package. The package never arrived to its destination. I contacted USPS and they told me they were looking into it. After speaking to multiple representatives they finally suggested I file an insurance claim. Since the package was in fact insured. By the time these representatives advise I do that the insurance claim was denied. I was able to obtain a document from UPS which showed my package was picked up and signed for by USPS. USPS will not do anything to help me. Not even pay me the amount the package was insured for. This is extremely frustrating since I am now deployed overseas. It saddens me that they will let a military member be out $400.00.

I routinely ship back and forth from Michigan to Florida and typically it take 3 days from post office to destination. On several occasions it has taken MUCH longer than one would consider normal or even acceptable. I would estimate that there is a 70% chance a regular, small envelope will take longer than is acceptable at the standard shipping. Pay $10 MORE and the odds get better but only improve by about 40%. By way of example I paid for 3-day priority shipping (which takes 4 days 70% of the time) and it is as of now way overdue. It was stuck in the abyss for 6 days then finally reappeared at the infamous "DETROIT MI NETWORK DISTRIBUTION CENTER" aka the black hole. Now typically one should be able to reasonably expect that standard size envelope to arrive at the destination post office the next morning but it was not to be. Nope, if for some idiotic reason it stuck there for an additional FIVE DAYS!

My name is Felicia **. I sent a Christmas Package to Atlanta. Today is 12/31/2018. The package has no trace since leaving Bedford postal Service, I have been getting the runaround. They say they have no package. On December 12/29/2018 I was yelled at, was threatened, harassed, subjected to verbal abuse by a supervisor that told another employee to call the police on me. She said, "Call the police". I said, "Ma'am I want to know where my package is," I said, "I want answers. I'm not leaving until someone tells me something," that's not right. The package was suppose to be delivered on the 24th. I said, "I will sit here until I get answers. "Is there cameras where you can see who handled my package, who was the gentleman that was suppose to drive the truck to Cleveland."

Week one nothing, week two still nothing! Week three government shutdown! Didn't receive package! Word to the wise never use United States Postal Service. They suck! Use other! My sister is upset so am I! USPS is the Grinch that stole Christmas.

I actually had nothing but positive experiences with USPS up until about the past year or so. I always select priority mail when I have the option and it used to show up at my door in two days, as they state it will. No matter where it was coming from within the continental US. Two days in the past year are now four and five. Consistently. Even mail coming from the same state now takes 3-5 days via priority. This tells me something is going on internally we're not aware of and IT'S NOT GOOD FOR USERS OF THE SERVICE! Most deliveries I don't mind being late a day or two but there are many times I have shipments I very much NEED ON TIME and it's usually those times USPS FAILS to come through. It's infuriating we are forced to have to use them 80% of the time.

Any time I have to deal with USPS, it becomes an instant headache. For starters, their tracking system is garbage and hardly updates, either properly or on time. This most recent situation really showed how terrible this service is, and it's no wonder they're losing money. I recently moved, and Amazon did not properly delete my old address like I had before placing an order. So now, my packages are being delivered to the old address. Great. I head down to the old address and talk to the little old lady who moved in. She says she left a note in the mailbox to have my mail taken back to USPS. She didn't have it, and the mail wasn't in the mailbox like they said it was.

Dealing with USPS is like having teeth pulled. They are slow to update tracking info. Today, a package that was scheduled to be delivered (even as per their tracking system) was not delivered. The message I received was that the package was being held at the Post Office at the customer’s (my) request. That is an outright lie. I never asked for it to be held. Furthermore, it’s not a package that would require any sort of signature or receipt. Unsatisfactory service is one thing; blatant lying is another. My advice is to use any service whenever possible, even if it costs slightly more.

I have been waiting for a package which is being held in Brooklyn for over a week. At first I would get in transit to next facility, then be delivered by 8pm, to now it will be late but still in transit. I called my local post office and they can’t find it. I was told the first and last scan was in Brooklyn. Guess I never get my package because today NO UPDATE. This is crazy.

This is based on several years of experience with USPS. Never seen more worse service like this. Never accurate tracking updates, take any USPS service, it will be late 99.999% of the time. Tracking is misleading. Sometimes even packages get lost. Packages arrive past delivery dates 99% of the time, even if you are sure they will arrive on the given date. Even the next facility is the destination facility, they add "transit to next facility" and make it late. They never give packages if you go to USPS facility, adding to even more frustration. Once the package was in truck and when I asked for the package, the guy said it was not with him...then upon asking again he checked and the package was there. Very irritating company.

I shipped my Christmas packages from the Post Office Priority Mail December 17th early in the morning. They were going from San Diego to Las Vegas, a 5 hour drive. The one that had my granddaughter's presents was accidentally sent to Seattle. From there it stayed "in transit" until the 24th and then it took another 2 days to get from LV distribution center to the LV Post Office. Needless to say the kids didn't get their presents for Christmas. It was finally delivered on the 26th, but a note was left on the door saying no one was home so they couldn't leave it. It was not a signature required delivery and security camera shows that the Postman never took a package to the door nor did he ring the bell. He just came and stuck the note on the door.

Need to ship a package domestically or internationally? DON’T use US Postal Service! I shipped a package internationally-the clerk neglected to tell me that I had to pay additional for insurance and that there would be no signature. The package has been stolen and all the US Postal Service can tell me is “Sorry but you didn’t ship it the right way so there’s nothing we can do about it.” So I’m now out $450 and US Postal Service gets off with a Sorry. Never using them again. Learn from my experience and use FEDEX or UPS next time.

Shippers beware: The USPS is engaging in a very sneaky and unfair practice of demanding payment of FULL COST of a new shipping label if the correct label was not selected. Here’s the scenario: if by chance you ship a Priority Mail package for let’s say $7.05, but mistakenly pack it in an -almost identical looking and also free- USPS Flat Rate Box, the USPS may at its own discretion decide to demand the cost of a Flat Rate Label from the recipient. In this case, $13.65 for size Medium. #1 - if the shipper did not take advantage of the “flat rate” version of Priority, what is the harm in accidentally selecting the freely supplied box which happens to have the words “flat rate” on it?

The package said it was delivered but there was nothing. I tried calling customer service and waiting is 55 minutes. They suck. It's not the first time they did it. I don't understand how can they scan a package without delivering it. They suck. I am going to tell all my customers not to use it ever.

Since I have mail order prescriptions, I do not get to choose the delivery service. Ordered needed meds 2 weeks before I was to run out. Dec 11th- they shipped from pharmacy, arrived in my local post office on Dec 13th- then held and sent to a town 60 miles away (arrived there on the 19th) and have been 'in transit to destination' since the 19th- so where are they? My pharmacy won't send another order out without me paying for them all over again. I put in a claim to USPS, and got an acknowledgment, but who knows how long it will take for them to even look into it. You can't blame the 'last minute Christmas rush when the shipment was sent early in December- called incompetent!

USPS did not deliver my package although they said they did. Good luck if that happens to you. The tracking info stated: "Your package was handed off directly." Not sure what that means. No one handed me a package. I think USPS subcontractor did not deliver it and lied instead. He delivered another package to me that same day and seemed like he hated delivering packages. Throwing package at my door was his way of knocking. I got that package. Not the other one. It is impossible to resolve this issue through USPS. After spending an hour trying to get through their phone tree, I finally got to a place where I could talk to someone. But the wait time was over an hour. USPS Sucks when there's a problem.

If I could give you zero stars I would. I paid to have my package here by Christmas - 3 to 5 days- it's now 9 days later, and I still have not received my child's present. Tracking shows it was sent to the incorrect facility 12/20. It was not processed until 12/24! Absolutely no priority for the error. Tracking STILL shows it is supposed to be here 12/22 - it's now 12/26. This is completely unprofessional. I cannot believe you are allowed to charge people for services that you do not provide. I would have never ordered this product if I knew there was even a chance it wasn't going to be here on time. I am very disappointed, and I will never use your service again. If there is not a FedEx option I will not buy!

Why does the USPS spend so much money on false advertising? They say, “Have your packages shipped priority by December 21st for GUARANTEED CHRISTMAS DELIVERY!” They never stated Christmas 2019... This is the second year I have been burned by the United States Postal Service’s trusted snail mail. I had my priority packages to the post office before the required deadline and even paid additional money for extra insurance. They were a scheduled to arrive Friday.

I mailed a package on Dec 13th with a "seven" day delivery date of Dec 20th. I chose ground delivery because my "oversized" box (by one inch) took the charge from the initially quoted $22+ for priority, to $36+. With four days to spare, I figured that even with a delay it would definitely arrive in time for Christmas. Wrong. I got regular updates with it listed as "in transit to the next facility" and "your package will arrive later than expected". Long, unexplained delays, with it eventually reaching the right city's distribution facility on Dec 24th. Today, Christmas, I received another update saying it was in transit to the next facility! IF it is delivered tomorrow, it will be 14 days, for a seven day delivery. I will never use their ground delivery again! Very distressing, and disappointing (The small package that I mailed by priority mail, arrived on the third day).

Delivery is undependable and predictably late. The service providers always lives up to the poor reputation they are known for. Almost 2019 and the USPS has not implemented a simple system to keep previous residents' mail from continually being delivered to current registered addresses. Constant notifications of other patron's mail received in what is supposed to be a secure? Informed Delivery account. Informed Delivery is unsecure spyware, another third party developed platform to take images of your mail and gather information about you and your transactions. The notifications are sent just prior to or at time of delivery so it is useless to the patron.

12/13/18 I patiently stood in line at the Lake Mary Post Office to ship 2 packages. The clerk did not seem to want to be there as I asked questions about the cheapest way to mail the CHRISTMAS GIFTS to guarantee they'd make it by Christmas. Almost $60.00 later, I left believing her and relieved the items were finally "en route". They sat at the LAKE MARY DISTRIBUTION CENTER for 5 days before ever leaving Florida for California and Vancouver WA. I signed up for the tracking alerts and never received a single alert. When the packages did not arrive by today I called customer service. After waiting on hold for 40 minutes I finally got a very nice apologetic clerk "Kathy" who informed me that the boxes would not make it to my granddaughters by Christmas. She also told me I could have mailed them FLAT RATE for cheaper and faster.

I shipped a priority package on December 17, 2018, and just received a text this evening (December 24th) telling me it would not be delivered until December 26th. So disappointing -- there are Christmas gifts for my grandson in it. The worst part is when I would use the online tracking, the only updates I would receive for several days was that it was "in transit to the next facility." I had no idea where it was! I will avoid shipping with the USPS in the future and would not recommend it to anyone who needed a package delivered by a special date. I don't think they should continue to offer AND charge for a service they cannot deliver on.

I ordered my items from eBay and Amazon, unfortunately items were sent by USPS in November 2018. Both never arrived. I tracked the first package after 3 weeks, and had to request a redelivery. They delivered the package, meaning they were just hoarding my stuff. The second package they claim was delivered on Dec, 6 2018. I never received the item at all. This has been a nightmare experience. I have been checking my mailbox every day and calling USPS. Worst service ever.

I ordered a custom painting 2 ft x 3ft (not cheap) for my wife and the seller shipped it on Dec 13 2018 from Maine, I live in Pennsylvania. Expected Delivery date Dec 19 2018. I have been tracking, the package scanned on Dec 15 2018 in New Jersey, then the last scan was on Dec 19 2018 shipped to next facility. I have sat on hold for a hour and a half waiting for customer service to pick up, which they never did. Called my local post office to find out where it is at on Dec 24 2018. She has no clue and said they are at least 9 days behind in their package delivery.

Ordered a toy for my kid's christmas present from best buy. It was supposed to be here 4 days ago. Now it will not be here for christmas. My kids are going to be so disappointed. It's just sitting in a distribution center in Illinois.

I am very disappointed in myself for trying the USPS again to ship a package this year! It's totally ridiculous what you pay to ship the box. And told it will arrive Dec. 21. And here it is the 23rd and is still in transit? How does it sit in Chicago for 5 days from Oshkosh WI? Takes 3 hours to drive there. I see why USPS in such sad shape. You must not pay people enough or expect them to work 12-15 hr days to get the job done. Would think the company would have better customer service? When FedEx and UPS are out there getting it done.

Over the last month I have had at least 6 packages that I ordered for Christmas shipped through USPS and not delivered on time. I have tracked each package and all of them made it to the “Out For Delivery” stage and then changed to “Attempted to deliver - recipient requested package be held at post office”. I was home at the exact time the notifications said the delivery attempt was made for each package. I certainly did not request the packages be held at the post office. I had to take time off from my job each time to go to the post office to get my packages only to have to wait in a horrendously long line with other irritated people who also got the same tracking message and were there to pick up packages.

My carrier marked my package as delivered at the mailbox but never delivered it. I’ve been fighting with my local office all week and the postmaster refuses to help me. I was there earlier and he wouldnt even come out even though he’s the only supervisor at that location. Their employee even scolded me as if I was a child. I’m hoping contacting consumer affairs will do something but I doubt it will. Our carriers can steal our packages and the post office refuses to do anything about it.

I ordered Wheel bearings and used 3-day shipping/Delivery. The package was to be delivered Friday 21 December. I waited all day for the package, checked delivery notification on the website up until 9:00 pm. No Part! Checked again on Saturday morning and they changed my delivery date to 24 December? What happened to 3 Day Delivery? I was planning to repair my car this weekend and save my self on a rental but I guess it is not happening. UPS customer Service is a waste of a phone call, not only could the Agent not help me but when I asked to speak to a supervisor They left me on hold for 45 minutes. I finally hung up! Next time I will use FEDEX and so will my business packages.

Mail and packages are frequently late, being delivered beyond expected due date and often arrive with letters or envelopes folded or packages damaged. Many instances over the years where mail intended for me has been delivered to the wrong mailbox or vice versa.

I order from Amazon frequently and I absolutely hate when any of my packages are being delivered by USPS. My local USPS carrier will often deliver my package to either my husband's aunt's house or to his cousin's house. We live up on a hill and my husband's aunt and cousin both live below us. So, our house numbers are close together. But, since the mail carrier has been delivering our mail for several years, it isn't irrational to expect him to be familiar with our house numbers. But apparently he isn't. When I order things, I frequently track them so I'll know when to expect them to arrive. When it shows up as "delivered" I almost always end up searching for my package whenever it states that my package was left at my door because it's never at my door.

Mailed 3 identical packages to the same address in FL on 12/12 from MA... Delivery scheduled for 12/18. 1 package arrived on time and the others sat in a NJ distribution center for the next 7 days and are still out there, somewhere. Who knows? They rarely update tracking... I was told dates and locations are generic by a customer service rep who hung up on me. The problem as I see it is the bulk deals they make with Amazon, etc. They get low prices and great service. And those of us who pay retail are nothing to them!

I came home this evening to discover my packages sitting by back door in the rain. Both boxes were so soaked, they fell apart when trying to move. My front porch is covered and more accessible to driver. Make no sense to carry around side.

I mailed my sister’s Christmas package from Dayton NV to Mesa AZ with priority 2 day delivery. I paid extra for this so she would be sure to get it by Christmas. It was suppose to be delivered yesterday, 12-20-18. When I tracked it, I found it was in New Mexico and would obviously not make it to her until maybe the 22nd, if we’re lucky. I called USPS and they said 2 day delivery is not actually 2 days. It will get delivered when it gets delivered. WOW!!! You pay for a service that USPS has no intentions of meeting. Won’t be using them next year. I just hope her package makes it for Christmas since it is touring the US.

I mailed a flat envelope containing a Christmas card and gift card to my parents on December 12, 2018. The envelope was going from Nashville, TN to Greensboro, NC. Over a week later, their Christmas gift is still floating around somewhere. Last year, the USPS bounced it back saying the address was invalid. HUH? They've lived there for over 30 years. I took it back to my PO here, and they did take care of it. But it was late getting back to them. Second year in a row the USPS has proven to be a Scrooge to my elderly parents. I'm done using them unless necessary.

I sell on Etsy from the UK to the US and use Royal Mail. They have got everything in great time to the US but then it passes to USPS who are incompetent and downright dishonest. Several of my customers have been told their item has not cleared Customs whereas the tracking shows it has been moved to one of their "facilities" and is awaiting delivery. Their tracking is never updated and they seem happy to lie rather than do some work and deliver what they have been paid to do. I will never trust them again. Shame on you USPS - you are wrecking people's Christmas.

If there is anything I could use to identified 1 star I will do it and overall customer service. I do not understand how business run this way. USPS do not check the criminals background of people they are hiring. Is either the delivery man steal my order or they delivery to the wrong address or they lost it. I am so sick of these people. They drive me nuts. Poor serve ever. Some has to been done to this issue like seriously, and decision has to be made quickly. USPS is given people a lot of headache about their order. USPS authority or each district manager has to start supervising each branch to see how they are doing or create a paper survey to each home to rate USPS. I am sure a lot of people will have the same complain as I do. So there for thing will be fix as soon as possible.

Mailed a priority package on Dec 15, 2018 in Estero, FL. Today being the 20th, tracked the package. Package will be late but still will be delivered, according to the tracking. Right now it’s in the NJ facility. It’s supposed to be delivered to Greer, SC. What’s it doing so far north? Why pay extra money for priority when there is no promise of priority delivery. Day for delivery was to be Dec. 18th. So frustrating. Other than going to the Estero facility, one cannot talk to an agent in less than an hour. Really?

I was sent from Florida, via first-class USPS, two different eBay parcels. One finally arrived much later than expected, but the other seems to be lost in the USPS Tracking abyss. Below is tracking info for the package that has been shuttled around Houston, TX for the past five days. Note from the tracking history that this package was sent by the North Houston Distribution Center to its "Next Facility" on Dec. 14, 7:39 a.m. That 15 mile trip took three and 1/2 days. For the record, that "Next Facility" was a post office in the wrong zip code, 25 miles east of the post office that delivers my mail. The package did not leave that location until two and 1/2 days later, when it was sent to the "Next Facility", whatever that means. One business day later, it's still sitting there.

If you rely on USPS to come through for you. Forget it. All this garbage about how they care and upgrading service is just that. Garbage. If you need something delivered on time go to FedEx or UPS. You see there you can actually talk to someone who knows what they are doing. Calling USPS. Don't waste your time. Once you have turned over anything to USPS it enters a void of unknown. Try getting your money back on a late delivery. No can do. I don't trust USPS to deliver weekly coupons let alone something important. Do yourself a favor. Spend a little more and relax. Go to FedEx or UPS. Heck they will come pick it up. That's just my opinion.

My priority mail is stuck over a week at an unknown location, and I'm still waiting. It was an international priority shipping from Europe to US. The item cleared the custom at 12/10 and was last scanned at 12/12 at a city about an hour driving from my location, then the package went completely silent till now (12/19). After it went silent for 3 days, I began to visit USPS. Here is the worst part: when I talk to any of their employees at local post office and 2 local sorting centers, all of them were with "go ** yourself" attitude. No one helped because no one cared. I was very polite and inquire about the package delay. They seems to know it coming.

3751 Motor Ave, Los Angeles, CA 90034 - You have my pack for 4 days now, came to Newberg then back to Portland. Tracking page says, "Undeliverable - Person or Location unknown" Newberg, OR US!l! How is that possible? You, USPS have been delivering here for decades... and other carriers also, but you are the only one keep on having this problem. I am sure if you contact the local USPS office they would've say to you "yes idiot, lazy driver. It does exists". But as I see them all the Time on their phone with their earpiece they don't have time to do their job!! Spoiled overpaid people!!!!

The once fine and outstanding USPS has become a JOKE... 4 packages ordered in last two months... 4 packages not delivered on time... And UPS and FedEx are so greedy by utilizing this TERRIBLE service to deliver packages for the last leg of deliveries. MAIL ORDER and ECOMMERCE cannot sustain itself when no one can receive their packages in a timely manner. FRUSTRATED AS ALL GET OUT.

I have three packages on the way at the moment. All three are in the same state of limbo as described by many other customers. Upgraded to priority 2-3 day shipping, and package #1 was at my local facility on the anticipated day, only to be shipped off to another city, creating a delay of at least 2-3 MORE days. Package #2 has had no movement for 4 days. Package #3 has had no movement for 12 days. If I could pick any other carrier from these retailers I would ALWAYS avoid USPS.

USPS is the worst service ever!! Especially when dealing with people mail and packages. Horrible, lazy, incompetent, disrespectful and extremely inconsistent!! I hate this service!!! I use eBay and of course the address is checked and confirmed!! How is it that USPS just can't get the packages to is destination?!?? Lazy postal workers and drivers... It's sad!! Priority where?!?! But charge an arm and leg for postal fees for what?!?!

You pay close to 200$ to ship 4 packages from Colorado to North Carolina on a Thursday. It literally says delivery date "Saturday". We mailed it on a Thursday... IT'S MONDAY!!! The items haven't even left ** COLORADO!!! They have been in Colorado for 5 whole days... Holiday season be damned... because they don't LOWER THE RATES. They charge an arm and a leg for shipping... with ZERO accountability or timeliness. If they are late they should fully refund the shipping. If they are still a federally owned institution it's time to clean house and fire these lazy bums.

The USPS online system allowed someone named "Rachael **" to log into the system as me and request that mail delivery stop and the name above to be allowed to pick up mail. I know no one by this name and I have no daughters or daughters in law. Rachael ** was allowed to show an ID and pick up my mail on Dec 10 or 11 in person even though she has no idea with our physical address.

My husband and I moved to a temporary address from May-June. He submitted a TEMPORARY address change for postal service, so when we moved to our permanent address in June he then changed our temporary to the permanent. Because my husband selected “and family” for our final move the post office changed my in-laws address to ours even though they were never included in the original temporary address change. My father-in-law has been to the post office to try and sort this out. It’s now been 6 months with no resolutions, so my husband and I started listing the correct address on their mail and putting it back in the mailbox. Our mail carrier has since began crossing out the address we have added, stating “correct address” on my in-laws mail pieces and putting it back in our mailbox.

I bought an item from someone and they sent my package via USPS December 7th. I PAID EXTRA MONEY for priority 2-3 day shipping. It is now December 16th and it's still not here!!! USPS won't answer my emails and can't get an agent on the line. My tracking also hasn't updated in almost a week. This company doesn't deserve one star. Terrible customer service and I wasted so much money on priority shipping.

Updated on 12/17/2018: Once again the package I bought on eBay is on the move, But way past me again! The shipment started from Mc Lean Virginia was shipped down to North Carolina, Then shipped to Cincinnati Ohio where it stayed for three day! From there USPS shipped it north west past me to Chicago Ill. USPS updated again at 3:00 P.M. Today where it departed PITTSBURG Pa! Once again USPS bypassed me by going from Ill to Indiana Through OHIO (Where I live) and to Pittsburg Pa. And they want to raise their postal rates???

Worst service. Today's date 12.15.18. I received first attempt slip dated 12.7.18 and it had a parcel from New Zealand of hold time till 12.26.18. I couldn't pick the parcel and as well I knew I had enough time. I checked mailbox on Tuesday evening (12.11.18). It had final notice that was dated. Mail has been resend to the sender on 12.11.18. I couldn't get any help from USPS since it was after 5 pm. Next day called USPS. They informed to check with local Ferndale, WA office.

Over the past couple years my service from USPS has went from bad to worse. I have never seen this level of incompetency. Often I receive mail from across town as well as my mail ending up on the other side of town. From getting neighbor's mail, neighbors getting mine it's terrible. As far as packages... you might as well just take your package and throw it in the garbage. Out of 10 packages, 10, I've received 4 of them on time and without any issues. That is a dismal record. What is going on and how can a business continue to exist with practices like this??

I was expecting an item today, which I paid extra to receive ASAP, because I needed it for tomorrow, Sunday. So I saw an email from the company I purchased it from saying that my item was out for delivery, and that I would be receiving it today before 8 PM. Then when I looked up the tracking number, it said "Out for Delivery." So apparently, all was well.

The package I ordered was from Lithuania, so it took about a week to arrive in the US. As soon as it reached the first USPS facility in Chicago IL, it got stuck there for 12 days. I kept getting emails everyday saying that it departed their facility, but it never did. So after about a week of waiting, I filed a missing package report. It took another week for them to finally ship it from the Chicago IL facility. It is currently in Jackson MS, 1,500 miles away. Oh, and this was with their Priority Mail service. I understand that it's busy because of the Holidays, but a month is a bit much for a Priority Mail shipment.

Lost package from Amazon. Too much junk mail. The post office just plain sucks!!! Deliveries from Amazon are late, lost, or mutilated. Awful service, awful service, Awful service! Again, terrible how inefficient the USPS has gotten. Also, how bad Amazon has gotten using the USPS. CAUSED US TO DROP ONE AMAZON PRIME ACCT. Tracking # ** with a case #.

"December 15, 2018 In Transit to Next Facility. Your package is moving within the USPS network and is on track to be delivered to its final destination. It is currently in transit to the next facility".

Everything arrives broken, even with special handling. I am sooo very disappointed. I am shipping multiple packages. When they arrived broken, I asked for special handling. This increases cost anywhere from 20 to 100%. Packages still arrive broken. The offices work only main business hours, when there is no time to call and wait forever (because this is the case). The refund procedure is complicated on purpose to make customers give up on trying. Even when they lost a package they claimed that it was delivered and "the customer lost it". The customer was a 68 year old lady ordering some olive oil. I doubt it was stolen or anything. They just do not care!!!

I don’t know why any business would use the US Postal Service. UPS and definitely FedEx are so much better. It makes your business look bad when their purchases are not delivered as stated. I order a lot of merchandise online. I’ve had decent success with UPS and great experiences with FedEx. The US Postal Service is a joke. It looks like they leave your packages laying in a facility for hours and sometimes days for no reason. The tracking is useless! STOP USING THEM!

The USPS is, without a doubt, the most inefficient, poorly run government sponsored organization in existence today. In an age of internet shopping, efficient, affordable and reliable home delivery of products is essential to the economy. Checking the box for USPS delivery of your item has become the laughing stock of receiving your product in a timely manner no matter what level of service or promise date was paid for. Delivery on time is not a guarantee - only a "best effort" with no refund or compensation offered if things doing arrive on time.

Updated on 12/19/2018: I mailed my package priority shipping on December 6th. It is now 13 days later and my package has not been delivered to an address only 10 hours away from me. USPS customer service keeps ignoring my emails, texts and messaging. Wait time to speak to a customer service rep was over 6 hours the other morning. Yesterday I was given the option to have someone call me back in an hour. Waited all freaking day and no one had the courtesy to call me back. How hard is it to give customers information as to what the heck is going on with their packages? I paid a lot of money to have this shipped fast and now it won't even get there for Christmas. So angry. I will never use USPS for shipping again. I will use UPS or FedEx.

My postal carriers deliver my stuff to different streets or addresses and give me other people's stuff ALL the time. You're allowed to submit a complaint, but the complaint doesn't matter because it goes right to that office and they don't care to begin with. My postal carrier went as far as to leave a box on the road next to my mailbox, thank God my neighbor saw it happened so she advised me that it was there about 2 inches from the roadway. Today was supposed to receive a package? It said delivered to front door at 1:36 p.m. I was outside today from 12 p.m. until 2:30 p.m. because it was so beautiful. It's rare that I get to sit out in the sun and enjoy a Cool Wind with my kids but today was one of those days so I know they're lying. It's been horrible service since I've been in Pompano Beach, it's been 23 years. What a shame.

In the past two weeks, I have had multiple packages delayed or lost by the Postal Service. They are not equipped to handle holiday volume from Amazon. I've been trying to get the same part since I originally ordered it 10 days ago. It was originally ordered with two day shipping. That original package is still missing never to be heard from again. Neither the post office or Amazon has any idea where it is. I reordered the same part this time with one day expedited shipping and it has happened again. The famous last words transferred to USPS for final delivery is the last tracking entry I have seen for three different recent Amazon orders.

No way to amend a suite number to insufficient address... even if the address is still the same. So the package is limbo now for at least 10 days. I guess it's going back to the sender? No way to pick up the package... Spent 2 hours on hold with customer service to say nothing they can do. They sent me over to a sorting Post Office except it wasn't. I was like Amazon and FedEx and UPS can add a suite number on the fly and have it delivered that day. Lady at the post office gave me attitude and said, “We are not Amazon.” Yeah, no kidding. They are way better. I now don't buy anything if it is shipped by USPS. The USPS are the taxi drivers of UBER. Almost extinct like Blockbuster or Planet Hollywood. I don't understand how USPS can be worse when it was the one who started delivery services with horses.

Unbelievable, ever since Thanksgiving and Black Friday, the USPS has been =HANDS DOWN THE "WORST"=. I use the USPS extensively, 3-5 trips a week with 1-10 packages. Have to wait online to get prepaid scanned. WHY YOU ASK. Because if I drop them off at the designated area OR drop the smaller packs in the drop off bin they don't get scanned for 2 days - and they are usually scanned at the NEXT USPS STATION. LOL. I asked the postal clerks why and they said they are so busy sometimes they miss scanning. "OH. So you like to get raises every year. Make more BENEFITS than anyone and you can't even do your job correctly?" "OH I WAS BUSY." "Good thing you’re not a DOCTOR." Anyway, making the switch to UPS. BYE-BYE USPS - YOU ARE HORRIBLE - and you won't get the postage increase from me. I'm totally postage free bill paying. Keep that in mind moving forward...

My package is on tour of northeast while I'm waiting to receive it in Florida. The funny thing about my shipping experience is my package left New York, then went to two different facilities in New York? If that's not a waste of time then the USPS sent my package from Maryland to Washington DC then back to Maryland? I feel like I'm living in the twilight zone. My nine year old son would do a better job working in logistics. Called customer service and was on hold for fifty minutes until I decided to hang up and also wrote an email and received no response. You're better off sending smoke signals than dealing with the United States Postal Service.

For years we had a reliable carrier. For the past year and a half it has been anything but. Missing mail outgoing and incoming, days without mail. I think it is a harbinger of a soon to fail government and country...

I shipped my Package on Dec 1st in USPS (Priority mail). Priority mail should reach within 3 days. Till now there is no update on my tracking. This is worst Courier service in US. Tried calling Customer Care. There is no response and they are saying wait time is more than 1hr. Please take necessary actions.

Instead of delivering my mail, they updated the tracking info to say that they had no access to the delivery location which was a bald faced lie. The package was still at the office where I had to go pick it up myself and they had never intended to deliver it on the date indicated. Why are we paying so much for a nonexistent “service”??

Shipped package 12-6-2018 priority mail for $56.00. Last known package tracking was in Denver Colorado 5:37am Sunday morning. It is going to Oklahoma. It is now Tuesday evening 12-11-2018. Tracking keeps saying in Transit. Just found out they don't guarantee deliver date or refund shipping if it's late.

I have had many shipments in the last few weeks and all of my packages have arrived earlier than expected and in great shape. I greatly appreciate your service. I also had a package that was sent next day and it was on my doorstep when I woke up!!

Two months ago a $50 package that was showing delivered by USPS disappeared. They couldn’t located it and after many calls to the company with hour wait times it’s still mia. The company I ordered from ended up refunding me and I placed the order again which is now in Fredericksburg for some reason instead of Richmond Va where I live. On the phone with usps again. It’s been over a hour and still haven’t talked to a person. Usps you need to do better. Losing my package twice and being on the phone for over a hour waiting to talk to someone is a bit ridiculous! :(

I had a priority mail package shipped out on the 28 of Nov. According to the USPS website first priority is to be delivered with 3 - 5 days. It is now the 11th of December and it has not moved in 4 days. It arrived in Houston on the 2nd of Dec (I live on the outskirts of Houston) sat for a couple days then checked back into Dallas. It then sat in Dallas for a couple days and ended up back in Houston on the 7th of Dec. It has not left the North Houston facility since. I keep getting text departure scans from the same facility but it actually has not left. If I try to call the main USPS number the wait time is over an hour. If I try calling a local post office I get some excuse about how backed up Houston is. I understand that it's getting close to Christmas and mail has picked up, but when someone has paid for priority delivery it should not take almost 15 days. I just want an answer about where my actual package is and a better estimate on delivery.

Sunday December 9th the postal worker left 30-40 packages on the ground at the mail hut at **. My package along with several other people's were stolen... I have taken pictures of what was left after the thieves got them. I notified the local police so please that worker that DID this really should not have a job!!!

My mail is always delivered late, sometimes as late as 9pm. In addition to that my Amazon packages handed off to USPS for final destination delivery is ALWAYS delayed from THEIR expected delivery date. In addition to the delay they ALWAYS give some bogus excuse such undeliverable due to “USPS wasn't able to enter your building to deliver your package” or “USPS couldn't get to the front door, mailbox, or driveway”. Well my front door is just a walk up my driveway and my house is NOT a building you need to enter. On top of this, they update their response that “the customer requested delivery on the next delivery date”. Come on. REALLY?!

Waiting for a delivery at 8pm Dec 8. Text updates say delivered at 8am and are now saying delivered at 8PM. It's 12am Dec 9 and nothing. I have a feeling my package will never arrive due to the LIES I am already receiving via text updates.

So I have lived in my apartment for 7 years now and recently have had a lot of issues receiving my daily mail and packages. The post office has lost 3 packages and got them to me days later after putting on the informed delivery that it was delivered or that they left notice in my mailbox to check and them not leave anything. I haven’t even received my daily mail for 4 days now or my packages. I have been to the post office and talked to the postmaster for him to tell me he will figure it out and call me and never call. All mine and my husband's family are out of town and my 3 daughters get a lot of presents through the mail and this year they can’t because the post office can’t get their stuff straightened out and get our packages to us.

I sent a package to my husband who is working 6 hours from home. I sent it out on December 6, 2018 paying 25.40 to overnight it. USPS employee informed me it was guaranteed to be delivered by 3 pm Friday Dec 7th. It is now after 2 pm on the 8th and the package is not even out for delivery. I tried to call and the hold time is over an hour. Why would you sell a service you cannot provide?

Ordered a package, paid for first class shipping, originally due Thursday by 8pm. Going on two days later, still no package, status finally updated to 'Your package will arrive later than expected.' Tracking number only shows in transit to next distribution center, no update on where or when, other than the 'expect delays.' Further, moved plans around to be able to wait at my house for said package.

Yes, we all know that people tend to break in or simply come and pick our packages that come to our doors during holidays, but WTF?! USPS have been keeping 2 of my packages in their sorting facility, put the label of the stolen package on another delivery hoping that this delivery would be marked as stolen (?!). It didn't work though, as I have got both packages for both tracking numbers, and one of them was missing the $150 headphones, but the box was in place... Morons.

Their automated system sucks. Can't get a hold of a rep to talk to resolve my issue. Big part of customer service is the ability to speakers to someone not this automated crap. It may affect my trustworthiness of USPS. I'm starting to lose confidence in our mail system.

On Monday, December 3, 2018, Mail-Girl scanned my Priority Mail Package as delivered in mailbox, but never delivered the package or any mail to anyone in the building. The following day, my package was delivered but only after going to the Post Office and complaining with **, a supervisor at 915 Yonkers Ave, Yonkers, NY 10704. Apparently, the Mail-Girl had something more important to do that day.

I am a shut-in and depend upon deliveries. I wish sites would offer a choice of shippers. I would opt to pay more to get FedEx, DSL, or UPS to deliver to the door. USPS delivery is a joke that isn't funny. In the past year, I have had 5 packages lost, misdelivered (not even to the same wrong address!), or delayed for more than 5 days. The carrier lies about where he put the packages and, obviously takes NO pride in his work.

They delivered my package to the wrong apartment. The Cadman Plaza Post Office in 11201 is the worst Post Office in all NY. The carriers don’t even leave the mail in the proper box. My package was left in a whole other mailbox and they will not give me my money back when the carrier is at fault. I’m disgusted and wish I could not have them deliver another piece of mail or a package for me ever again.

I ordered my Gucci Sunglasses and it shipped on November 23rd. When I'm tracking it's in transit. So, I just want to check my package and customer service employer says, "You cannot claim here. It's not our part." Where can I find my parcel. I want to get shades before going to trip!!! One star is not even worth to this company.

NEVER SHIP WITH USPS. As a customer unless you have insurance on your package you are basically screwed if they lose it. Package tracking claims to have delivered my package on 11/28. Checked my mailbox on 11/29 no package. Checked around my front door and mailbox every day. Now a week later and nothing. Contacted USPS customer service. Was told they'd contact me within 3 business days, today is the 4th day and still nothing. Basically my package was STOLEN by the mail carrier because I have a locked mailbox. or the mail carrier is blind and put it in one of my neighbors boxes and no one has returned it.

I brought my packet to be shipped out on Saturday the 1st, the man at the counter put it in the wagon then we left. He said it would arrive in 2-3 days. I'm Shipping from Indianapolis to Libertyville, Illinois, a 4:30 drive and it says in transit to destination for 2 days. In this package was my phone to be mailed in and Boost would send a replacement after mine arrives to avoid theft. Even if that wasn't very smart, we are talking about the USPS. So boost sent them the information that I was coming and had printed the return label. They got it at 12:41 pm on Saturday. They don't ship on Sunday but It just moved to the distribution center yesterday the 4th of December @ 1:18 and has been in transit since. Like I said, it will only take 5 hours at most with bad traffic to get there and it hasn't arrived.

I had a note left on my door on more than one occasion stating that they attempted to deliver a package to me, yet there was no package ever delivered. I’ve called the 1800 number and rescheduled delivery on 4 different occasions. I’ve also requested a manager reach out to me, however when the manager Mr. ** finally did reach out, he stated that they are told to lie and say they made an attempt even if they don’t have a package. There was never a package to begin with. They have to put the note there to cover themselves. This is asinine and unacceptable. How can you blatantly tell a customer that you pretend to have a package, and leave a note to cover yourself?

I have not been receiving all of my mails, some of my mails/packages have been returned back to sender and some are lost “that’s what I’ve been told” MORE LIKE STOLEN by not so honest delivery person, they don't even ring the doorbell. Tt's too difficult for them, sometimes they leave my package in front of my garage... USPS cannot find better help nor train their employees/delivery people.

It used to be a reliable service 5+ years ago, until it was not. But recently has taken a whole new turn. USPS is NEVER EVER on time now, and by a lot. Usually 7-10 days after the schedule delivery date!!! AVOID AT ALL COST.

I ordered a special gift for my wife, it was shipped 2 days priority (we paid extra). It left the store Nov 21 arrived today Dec 4th in a plastic bag saying how sorry USPS was for the delay and damage. The box was smashed and opened. The metal cookie tin was dented and bent, also inside was 2 packages of perfume which must have came from another open box. Not part of this order. How could someone do this and then not even care about trying to make it right. How could people have totally no regard for customer satisfaction or care. So sad the state of the USPS.

Every time I use USPS they disappoint me. I don't know why they use tracking, when it's rarely updated. I am done using USPS for shipping. I mailed a large tuition check to my son's college and it is still not there! I only live 1 and 1/2 hours from delivery site. Guess it's better to deliver it myself! I guess I can call them, but they always provide lame excuses. This particular package has traveled through 2 states already, but not to its destination!! USPS sucks!

Sure, you send something via the USPS and the odds are it will arrive. Not really something you want to bet a life on. The commercial delivery services such as UPS and FEDEX are of course more reliable because they are non-government. I'm retired from government, and my experience is this... IF you really want something done, don't hire the government; it'll cost more for less service. Just the way life is.

When our regular delivery person is working. No problem! When there is a substitute the mail could be anywhere. Four days ago I found our mail in the water puddle behind our mailbox. It was all destroyed. 12/1, package too big for the box was left stuffed in-between the 2 mailboxes, in the rain... destroyed. We often have to meet with our neighbors to get everyone's mail to the right people. This place is a joke!! I receive checks weekly for my business to my home address. When I find one of those in a puddle I promise I will call my attorney to see if destruction of mail or at least destruction of personal property charges can be brought against the post office or at least civil charges against the carrier who committed the offense.

Have lived at this address for 11 years-no delivery problems. Now, since new post master, delivery scheduler and mail delivery person arrived, our mail delivery is total chaos. We have days with no delivery (mail is brought early next day and then again late the same day--i.e. no delivery 1 day, 2 deliveries following day. We have missed mail--3 magazines were not delivered as well as bank statements with account #s and personal info. The delivery schedule is totally erratic--always arrives after 6 pm, last week it came at 8:15 p.m.

Priority mail. Something that sounds like it would be delivered to your footsteps within days but seems to never come. Still in transit since November 22nd. Never using US Postal again. Hopefully I can get my money back for shipping.

Delivery is most definitely NOT a priority for the USPS. Almost every review tells the same story. Shouldn’t the USPS be the best, and not the worst? Almost as frustrating as waiting over one week (and counting) is not being able to reach a. person to speak with. I decided to brave the recording that stated I would be on hold “41-61 minutes. I gave up after 80 minutes. We pay for this (lack of) service and it will not improve because they make providing constructive criticism next to impossible. Our postal service was once a source of pride in this country. It truly is sad that our mail service has decayed to its current state.

Paid for two days shipping. Says it was delayed for no ** reason. Now I won't get my package for another 3 days. Even though it arrived in my hometown at 9:30 am!!! Are you serious??? You close at 5:30 pm and you couldn't take 5 minutes out of your lazy ** day to deliver my package??? I live 5 minutes away from the post office and the lady at the service desk said I couldn't even pick up my package that I paid for??? USPS you are the worst shipping provider in the USA. YOU GUYS SERIOUSLY SUCK. I'm very upset about this. Never EVER using this service again.

For a government-industry where every American pays postal workers' taxes, the USPS’ customer service, delivery services and carriers are the worst ever, and over the years, their services and brand is getting worse. I live in Brooklyn, New York. I usually get a lot of Amazon.com packages, along with other packages from eBay and other businesses. I track all my packages via the USPS app (which is crap, too). Most recently, my packages are not arriving by the so-called "expected delivery date." I am still waiting, as we speak, for a package that was shipped a week ago via 2-Day Priority.

After 43 years on my mail route, I was placed on the last route of the day and was never told anything about it. I complained my mail is now going 2 and 1/2 hours late everyday and never receive a reply from the post office. I am frustrated with their lack of respect for their customers.

Bought an eBay item. Sender in California, I'm in New Jersey. Sender paid extra for "Priority" Mail 2-day service. Here it is 1 week later, and the only time it was scanned was at the original shipper's location in California! Now, ever since, it's "In Transit To The Next Facility". No location whatsoever! No estimated/expected delivery date. It's "In Transit" to where!? Is it even headed to New Jersey? Italy? USPS is worse and worse! I'm at their mercy now. I have no choice but to wait, hope and pray!

USPS is a joke. WOW. Ten (10) days past the delivery date and still nothing... When is this "business" going to fold. Two (2) packages now have traveled from the east coast, to Los Angeles and now to who knows where??? Only updates we get are the "In transit to next destination" at midnight or at noon. C'mon MAN!!! Obviously the next destination isn't to our home. This is out of control and no accountability whatsoever. USPS is a complete failure. Oh, and one of the packages sat in Chicago for three (3) days! I'm betting it will be damaged or "empty" when it arrives since there was no reason for it to have gone there. Never have I ordered an item has it went through their facility in Chicago or Illinois for that matter... UUUHHHGGG. One package is "Certified Letter" and the other is "First Class Package." Don't waste your $$$. I might as well invest in carrier pigeons.

We sent package to customer on 11-21-2018, until 11-28-18 there was still shown at the sender's nearby facility and dated frozen at 11-26-2018. We called USPS customer service tracking dept and waited for 2 hours, finally a woman picked up the phone. She said she can't do anything for our package, only can put our package under investigation or send back to us (sender). The customer was so frustrate and want money back. So we asked her to sent the package back to us (sender). Then she gave us the return to sender confirmation number. To be surprise, just now 11-30-2018, when we click the tracking number to see if the package is on the way back to us, BUT, it shows the package is out of for delivering!!! Can't you believe it??? How bad are they - USPS system!!! What are they doing everyday??? Coffee, gossip, laughing...?

Being shipped from Texas to Ontario, Canada. Nov 5-6, 2018 attempted to call USPS, cannot get through. Nov 12, 2018 filled in info on USPS website inquiring about my package. Keep receiving emails that I have not provided enough information, but all info filled out. Writing off the package and money spent. I only asked the deliver my package, that did not happen. Will use another parcel service from now on. If any company I order from only uses USPS, I will not be ordering product.

Every time I see that anything I order online is being shipped via USPS I wince and suffer from the stress of whether or not I’ll actually get what I ordered. As expected, an iPad case ordered on Amazon was “delivered” yet no package in sight. Now you may think, could it have been swiped off my porch? Negative, working from home affords the opportunity of being available any time a tracking number provides a delivery ETA. So, I think to myself, “better double check the shipping address” - all was correct yet, somehow my package saying delivered, was dropped off at a front desk/reception area/mail room? Are you ** me? I live in a house. How difficult is it to figure that out. Now I get to experience the agonizing and insufferable attempt at hunting down the item I paid for but didn’t get. Thanks USPS, no one could be any worse at doing what you do!

I am so fed up with the USPS. I cannot remember the last time I received a 2-day Priority Mail package on time. You call them on it, and they hide behind their little "it's not guaranteed" excuse. There is no accountability of any kind in the USPS and there never will be. As such, they are a rogue organization that is a monopoly. I used to think privatization of the USPS would not be a good thing, but to do so would be the ultimate act of holding all of their inept employees accountable by taking away their high salary jobs and benefit packages. There's no amount of money, time, or resources that are going to fix this broken wheel.

Whenever I make an online purchase and see USPS as the preferred shipping method I know that the next week to 3 will be a frustrating hell. I recently made a purchase and was given a date of delivery via the tracking number. After the delivery date passed it took 4 days to update to my package being in transport to another location. It appears it was driven around the Maryland area for a week travelling from post office to post office. I'm not sure how much time and gas were wasted on it traveling around the Baltimore area but all can do is laugh at how bad of a "service" the USPS has become.

Very dissatisfied! I have been waiting to receive my package for over 2 weeks. I have tried to reach out to a representative on several different occasions. I only receive the same tracking update everyday which states: in transit or it has arrived at the post office. I cannot find out which post office my package is at because I cannot speak to a human being. The way you all coordinate business is very unacceptable. I will be contacting the BBB and reaching out to higher authority over the post office. I will NEVER conduct business via online if it has anything to do with USPS. You all suck!!!

Twice in the last month I have been screwed by USPS. $43 for priority express. First time the package took 12 days and went to London England from the U.S. for no reason. The second time it sat still in NY FOR 4 days. These were time sensitive documents pertaining to a property sale and a closing date. I even tried to get a refund for the first one. One post office told me they don't do that. Went to a different one and the computer wouldn't accept it even though it was clearly delivered after the date stated. How can they get away with this???

"Delivery by 8 p.m." Instead, no mail and no package. Website says That at 6:24, "no access to delivery location." BS. We're home, lights on, door open. Here's what I think: USPS is swamped, and don't want to pay overtime. So instead, they make it the customer's fault that they can't deliver the mail on time.

I ordered an item on November 19, 2018 that was supposed to be delivered on November 26, 2018. The company used some sort of hybrid delivery method where it initially shipped through UPS and was delivered to the post-office for final delivery. Through UPS, I have full visibility of the package's movements. On the 24th it was delivered to the post-office, but when I didn't receive the package on the 26th as promised, I called the post-office and...surprise, surprise, they have no record of receiving the package. They take no responsibility for the loss. They just kept saying it was never delivered. Terrible service from start to finish.

So the Adelanto, California post man decided it was a better idea to launch my package from my gate door (which was unlocked for him to come in) to my front door. This package contained items that could of broke, luckily they didn't. This is not the first time I have had a bad delivery from this post office. VERY unprofessional. A kindergarten kid could of delivered it better.

Why do you claim to have a customer service survey at the end of the automated call but then it hangs up on you? But then again... How does my package make it all the way to Baton Rouge from Germany then get lost? Literally no one I spoke with was any help.

I've tolerated USPS as long as I can, particularly my Voorhees branch in Southern NJ. From incredibly rude counter agents, to losing packages repeatedly, to leaving my package out in the rain carelessly without placing in plastic bags (UPS does this and tries their best to keep it out of the elements). Hold mail service also does not work consistently. It's government at its worst, perhaps more so than the DMV. I really wish they would just be eliminated from service. There is no recourse that I can see.

** USPS told me that my package will be delivered between 3-5 business days. It been 13 days now and I can't locate or find my package. So ** ridiculous and sad. I will never ever ship with USPS again. I will also inform my family & friends about their poor and useless shipping habits. Sad and ** disappointed experience. Never ever again.

I received a UPS Choice notice that my package would arrive on NOV 19 2018. I had someone come in my apartment to receive it however it arrived on the Nov 20 2018. It was thrown in the lobby of my building. Since I was in Raleigh N.C. that day I lost the package. Went to the local p.o. Fort George Station in Manhattan. Could not speak with postmaster - he is always unavailable - but was told that I could file a complaint online (.what a laugh). I would like to sign a form that THEY DO NOT DELIVER MY PACKAGES. I WILL PICK THEM UP MYSELF. Hope that this form exists. Thank You In advance.

Sent out package on 11/7/2018. Priority mail from Indiana to Florida. A large 35 lb box, still has not shown up, says it is still on way to destination but delayed?! It is 15 days later. WTF is going on with USPS? Hire some competent workers! Will not be using USPS anymore. This is not my first bad experience with them. But is my last!

I bought 2 car mounts from Kenu company. USPS were supposed to bring them to my place, which is in Greece (Europe). They never brought them. The tracking page of USPS says 'your item could not be delivered on November 19, 2018 at 3:37 pm in GREECE due to the addressee not available at time of delivery. It is being held while the addressee is notified'. Though, I receive items from all over the world. E.g. one week ago I received a guitarlele for my son from China. The guys from Kenu resent the items. After 20 days, I saw the same message in USPS tracking page (your item could not be delivered etc). Very disappointed...

I had to send a package across town and literally the final destination is across the street from the main post office -- so far after 3 business days no one can walk it across the street. Why are they so poor in their delivery.

Had a package sent to me on the 16th... Tracking said delivery by the 19th. Package shipped from Florida... I live in Georgia. 16th shipped from Fl, 18th arrives in Pheonix Arizona, 19th departed Pheonix Arizona. Delivery day hasn't updated. Usually from Florida I get mail in 2 days. Last I checked Arizona wasn't between Florida and Georgia.

The USPS is trash. Run by ** trash. Do not use USPS for your shipping needs. I have a package 3 days in a row stating out for delivery then it states back at facility. Will cancel this transaction with my bank.

My lawyer mailed me a check (certified) on November 9th, 2018. Remind you I live in Maryland and my lawyer mailed my check out to me from Maryland (Maryland to Maryland). Here it is November 16th, 2018 and my check still haven’t came yet and I have been tracking it and it still say (in transit to next facility). How many facilities does it need to go through before it reach me??? I think it’s definitely something fishy going on, I feel like someone stole my check because I don’t understand how USPS don’t know where it is.

I pay for 3 day shipping and it doesn’t show up. No one wants to refund money, they just say it happens once in a while but it happens almost every time. The tracking is a nightmare, local post office has no idea and can’t point me in any direction to get a problem solved. I’ve had packages lost and no one seems to care.

My packages always get lost whether I ship a package domestic or international or just a regular envelope. This is so very disappointing. A U.S. Government agency is so careless. They do not care whether or not your packages get to where they are sent. They either steal the goods that are in them or throw them away. Just recently I sent a return of goods that I purchased from east coast to west coast and the packages never made it to the final destination. I have tried calling but you could never get anyone on the phone. I have tried filing a claim online but could not.

I mailed 6 packages, tracking on every one. For every package, I was asked if I wanted 2-day service (Priority) or 6-day service (ground). I picked two-day service, and paid extra for it. Only 2 of the 6 packages arrived in the two days as promised. One more will deliver today, which is three days, and the other three I have no idea when they will deliver. It is pathetic you give an estimated date and miss it. But I literally paid extra for two-day service and you failed miserably. All 3 packages in the photo were supposed to be delivered on the 15th.

I ordered a book from Amazon a couple days ago. Just received an email from Amazon saying "USPS wasn't able to enter your building to deliver your package". I live in a residential house, not in an apartment building. We are replacing roof. To give the roofers access to my driveway. I parked my car on street, in front of the mailbox. I guess what happened is that the USPS person's tiny white cart cannot immediately parked by the mailbox (usually he does and he does not need to get out of his cart when he "delivers" mails to the mailbox).

Would give 0 stars if that’s a possibility. I don’t know how USPS still exists. First, can’t get in touch with anyone from customer service for hours! Secondly, they never know where their packages are. I had a package mailed 2 states away 3 weeks ago, not only is it not delivered yet. We have been to USPS in person multiple times and they cannot seem to track the package and give us all the wrong information. USPS is a scam and needs to be shut down. I’d never use them ever again. Beyond terrible service, they take your money and lose the package. And when you go to see them in person, they tell you to come back later when the “manager is around” but not able to tell you the timing of when they will return or a # for them. Beyond disappointed that a service like this is allowed to run in any country.

I scheduled the certified mail delivery for Saturday so that I would not miss the carrier. However, consistent with his usual behavior, the carrier just left another notice in the mailbox and did not leave his truck to ring the doorbell for signature. This has happened time and again with EVERY delivery that required signature. Your Carrier is just too lazy to walk up the 20 steps from the mailbox to the front door and has no problem wasting my time to drive to the post office and waste at least an hour for what would have taken him just two minutes; your carrier demonstrates total disregards to the USPS customers. I will instruct all mail to be sent to me by FedEx or UPS; at least they do the job they are paid for.

It doesn't matter if you pay an additional charge for shipping, it almost becomes a necessity to purchase faster shipping just so you gain a slight chance to receive your item on time. They like to wait until the last minute possible until they have to put their Burger King onion rings and sloppy burger bag down to deliver your grease, germ covered item that came out of their 1997 rusty sedan. Come on guys. Let's leave it to the pros and not the minimum wage part time negligents. I only put 1 star because I had to and because unlike UPS or FedEx they will leave your item there instead of taking it back because no one was home.

They lose mail regularly. It takes forever when it does arrive. The local P.O. (Stillwater KS) WILL NOT ANSWER THEIR PHONE, forced to call 1-800 # and wait on hold for over an hour if you have a complaint. When an item needs to be signed for and you go to usps.com/redeliver to request redelivery, then sign the form and leave it at your door...they will accept your request on the website and tell you it will be on its way but then they don't redeliver.

Hi. I am really angry that my package was supposed to be delivered. It hasn't been delivered. Also I had placed a call to the customer service center for help with my package and waited on hold for 1 and a half hrs and got no answer from any customer service rep. I do understand this is a busy time of year for package delivery however I have been waiting on this package for 6 days now and still have no answers to where my package is. The informed delivery is down for fixing. When I call to track my package all it says is (In Transit) which it has stated for a few days now because this has not been being updated to inform me of my package properly. USPS needs to pull it together and get more customer service reps to fix the prolonged hold time of 1 or 2 hrs. USPS also needs to get the delivery issues sorted to provide customers their packages when they are supposed to arrive not late or lost.

I pay for priority 3 day on time shipping and 7 days later item gets to my customers so now customers are upset and leave poor reviews on my page. USPS DOES NOT CARE. They tell you the 3 days are not guaranteed YET THEY STILL CHARGE YOU FOR THIS SERVICE!!! If they charge you for a service and do not provide it! Is that not fraud!!! If I wanted economy shipping I would of paid for just that service! Not the 25 dollars for priority mail service! They should refund the cost of the difference for nonperformance!!! THIS HAPPENS ALL THE TIME, I HAVE SOLD ITEMS FOR THE LAST 12 YEARS ONLINE and this has never changed no matter how many times you contact USPS. They just don't care!!!

On 10/5/18 I ordered shoes that were supposed to be delivered by USPS. I get an email stating that my package was delivered to a parcel locker in my apt complex. It read it was delivered on 10/13/18. Went down to ask the front desk if they left a key to open the parcel box but they said I would have to call the post office to access it since no key was left in my mailbox either. Saw a mailperson outside days later, still had not received my box, so asked if they would open all of the parcel boxes so that I could check for the one that was mine, nothing. 3 weeks go by after promised delivery date was sent to me via email. I just assumed I'd be getting an access key in my mailbox when my box finally did arrive.

This is the worse delivery service out there! The automotive system is a joke. It doesn't understand you when you speak! I said my confirmation number slow, fast & regular!! I'm so pissed. They allowed me to schedule a re-delivery of my item but never delivered it! The customer service representative kept insisting that I go to the post office & pick it up. I explained to her (nicely) twice before I got ride that I do not have transportation. Why do you offer re-delivery service if you don't plan to REDELIVER?!?! Customers rates this filth of a company 1 star but employees rates are 3.5/4?!? Something ain't right!! If I see that a company is USPS as the delivery service I will definitely think twice about purchasing whatever it is!!!

At the alleged time of the delivery attempt, I was sitting in the front room of my house with a friend. I was less than 5 meters from the front door. My two dogs were on the second floor sleeping. I heard no knock on the door, but the tracking site updated with the following: "We were unable to attempt delivery of your item on November 5, 2018 at 12:25 pm in WILLIAMSPORT, PA 17701 due to interference by an animal. Your item will go out for delivery on the next business day as conditions permit." If I discover that a wolf, a big cat, or a bear was in the street in front of my house; I'll update this review. The more likely possibility is that the delivery driver was being lazy.

Ordered from Amazon. When I saw it was passed off to USPS too late to cancel. Delivered to someone else. They say delivered inside mailbox Sunday Nov 4. 2 pm. Not there as expected. If I ever see will ship USPS, then cancel order asap.

This is the absolute worse postal services. I waited all day for a package that the carrier never took the time actually deliver. Next day I leave my apartment to find a letter stating that they attempted. They never came to my door. I call the office with my complaint and ask for next day re-delivery. I monitored the package and it never came. US Postal Service does not honor re-delivery, nor do they the first attempt. Horrible. Now I have to find time to pick up my item when I was suppose to receive it 2 days ago.

US POST OFFICE DOES NOT HONOR THEIR INSURANCE CLAIMS. I will never use them again for shipping; I will only use UPS or FedEx. I bought from a good vendor on Etsy who shipped a a fairly light, portable typewriter (well-packaged, well protected) to me with insurance from US post office. Package was damaged - looked like it was dropped from a height - seriously damaged the typewriter with a huge dent in the front. Seller filed a claim. I received a letter with claim number and took the letter, product and all packaging materials to this post office so they could "inspect" the package, per their instructions on the claim form. I got to local post office and was told "We don't process claims." Basically, "We can't help you." Uhhh. Well, who does? "St. Louis, Missouri. You need to call them and deal with them." Ridiculous. There's not even a telephone number on their claim form. Hmm wonder why.

I have had more than my share of bad experiences with the USPS and avoid having anything ship with them when I can. I recently placed an order online for something and was not able to pick another delivery method. The tracking details haven't been updated since 10/22 and it shows as "Acceptance pending" I have been calling the post office where the package is supposed to be and, for the past 4 days, I have not been able to get through to anyone and I'm given a message stating that the person's mailbox is full.

I have been trying for more than 45 minutes now to access a real-life person at their one 800 supposed CUSTOMER SERVICE phone number. I need to know if a package has been delivered, as the tracking update has not been given only that it was going to be redirected and delivered the next day. I had to give 50 kinds of information and just to get an update on the status of my package after I entered the tracking number. Apparently the COMPUTER could not find my tracking number or did not like the information that I gave verbally. So they said they were going to connect me to someone that could help me. FINALLY!!! WELL... I got excited for NOTHING, because the wait was in excess of an HOUR!!! AND, as I am trying to access this information from an international location, I am not able to schedule a callback. THIS is THE worst customer service I've ever seen in my life and they want increases in stamps? For what!!!

Lost my package after I paid extra for 2 day shipping. It took about a week for me to receive my package. It was very important I get it sooner than later. Amazon is the only one who sells this particular item so it’s not like I could go pick one up. You pretty much fail me every time but this time was the worst.

I have unfortunately received parcels, mail, and magazines and many have come in my mailbox torn/ripped and small parcels are crushed by USPS and partially opened. Even larger boxes they are just left in my crime-ridden neighborhood! Sometimes they ring my doorbell and at times not and leave my box/parcel in front. Just today, my food box was crushed! The USPS has little to no respect mail and parcels. They get high pay and for what; helping to my life difficult!☹

I will never ever send any packages through USPS ever again. This has been the worst experience, I was excited to send a package to my sister and she never received it after speaking with multiple people in charge and filing two cases. I've never had worse service and I will make sure that I use any other company to send packages in the future. I am very disappointed.

I am a former USPS employee and the service I have re as a customer has been declining year after year. The Elkton post office is by far the worst experience I have had this year. I recently moved and my neighborhood has cluster boxes. I was required to pay $40.00 to change the lock on the cluster box. That was 10/16/18. To date I still do not have access to my mail. I had to file a formal complaint online and then received two phone calls informing me they changed the lock on the box. If that was done it wasn't on the right box. When I called back I was told, "I don't know what happened, maybe they changed the wrong lock." So now I have to take more time off work to further review, not necessarily resolve, the issue.

So, I ordered some stuff from an online website for my wedding that is coming up really soon, and I didn't think to look to see who would be delivering the items. Well, unfortuantely, USPS is delivering just about everything that I've ordered. They told me my first package should arrive by Thursday at 8 pm last week. I got super excited that it would be here so soon. Well, I shouldn't have gotten my hopes up, because they never delivered my item. I tracked it online, and it was not detailed by any means. They told me when it left the original facility and then they didn't update it again until today, almost a week after the initial update.

Certified Mail sent to Social Security now stuck with "in transit" status and never delivered. I sent it this way so I could track it and be sure it was delivered because the documents inside were so very important. Trying to get a straight answer from USPS as to why it's not moving forward is ridiculous - is it lost, just delayed, being sent back to me (and why if so) -- who the heck knows. Very disappointing and frustrating. Thanks for putting my benefits at risk with your incompetent service.

Supplier shipped package in a timely manner, everything was fine till it hit Orlando, FL. on the scheduled delivery date, which was 10/25. It has been two days that the package is on route to Titusville, FL, which is a 25 minute drive at best. I no longer have a scheduled delivery date. This is the information I have as of 7 am this morning 10/27. This is the worst tracking system. And I will probably have to wait till next week since Titusville PO is the worst I have ever dealt with. Funny thing is, shipping from company is free, but if you want it to arrive on time it cost over $15 so USPS can maybe get it on time! Oh yeah, I ordered a charger for my tablet to replace one that broke... I could have driven to pick it up myself in less time than it takes them to deliver it! Disgusted!!!

Worst automated service ever! The system will not connect you to a human, no matter what you do. It does not understand letter sounds, so it continually says the wrong letters when it asks you to say tracking numbers. There is nothing you can do because if you say it and it does not get it right, it tells you that it needs a number and to call back when you have it and hangs up. That is why the postal service will soon be obsolete, because it is useless.

My Granddaughter’s gift, she has not received. Priority Mail. I keep checking tracking and it just says in transit at West Palm Beach. 9 days ago... still nothing. So disappointed. A legal letter sent on Oct. 9, still not received and it's the 21st. Tracking says the same thing. In transit in West Palm Beach. I sent a package to my other Granddaughter and it was received, torn open and the gift card taken. Cannot count on USPS anymore. Guess I cannot sent Christmas gifts this year.

Absolutely disgraceful. Tracked my husband’s suit for my father’s funeral and it said “delivered in or at mailbox”. Checked the box and absolutely nothing was inside not even a slip. Took a pic of the empty box and have been sitting on hold for a customer service representative for almost 2 hours. Every apartment is numbered so I don’t see what’s the issue. Our flight leaves on a Sunday morning and today’s the day before our flight, we have to run out to find a suit because USPS couldn’t just do their job.

I received a text notification that my package was being held at the customer's request. I did not request that my package be held. I did ask the substitute driver if he had a package for me. He said he didn't know if it was on the truck because they pulled him from Republic. I told him to knock when he came back with my package so that I would know it was there. I was pleasant. I was hopeful that I'd get my package. He didn't knock of course. It was almost 7pm. It was dark. It was cold. I guess he wanted to go home or something.

Package said it was delivered at 12:19, yet two hours later still not here. I call and they say it was “scanned as delivered in error” however this is the third time it has happened to me! GET YOUR ** TOGETHER USPS, you lying sack of ** company.

An order I placed with Rock Auto on 10-7-18 for auto parts and shipped on 10-7, shipped with USPS. Order was shipped from their warehouse in Fresno, CA and went to Dayton, Ohio which is almost to the East coast, then went to Cincinnati, Ohio, then went to Bismark, ND, then to Missoula, MT which is 345 miles past Billings, MT which is where the distribution for USPS for my area. USPS does not show a predicted delivery date or where it is now in route to as package showed departing Missoula on 10-17 at 3:55 pm.

I have a USPS tracking number. When I enter it it basically says nothing. It doesn't tell me where my shipment is, it doesn't tell me when to expect it, it's worthless. FedEx and UPS have systems that function properly. Easy to know when your shipment will arrive and where it's at. Why does yours do nothing???? You're shipping costs have gone up and your tracking system is useless. Somebody needs to wake up over there.

I ordered a shoe from Amazon originally cost $110. It was on sale for 24 hrs. I bought it half price, paid and shipped... Tracking the products, said delivery by USPS. Got home after an hour. The mailbox was blank. Ok let's call USPS. Then I was on the phone for almost 45 min and kept on dropping... After the 3rd trial I was able to speak to an agent who claims the package was dropped off on my porch, I live in an apartment. I don't have a porch I said and all of a sudden she said I'm having attitude they can't tolerate... Where is my package? She said it has to be reported as a lost package like as if my time and money doesn't matter. Ask me how I feel. I wish USPS in Cedar Rapids Iowa should be turned into kids toys shop and fire everyone from top to bottom.

I ordered a product online to only find out that it was 7 miles away. It was shipped by USPS. It went all the way to Los Angeles to San Francisco and it’s on its way back to me a week plus later when it only had to go 7 miles. It was shipped from Roseville to Sacramento 7 miles. Why in the world would you send it to LA and San Francisco and still be a week plus out and delivery. You have to ask yourself why your business is failing. This is a perfect example.

I was overnighted a package that was very important from client USPS tracking, insured. Our office building has a central mailroom, normally they are done by one and usually a package is that you have to sign for they bring it to your office some time after that. At 230 I went down to the mailroom, all the boxes were open, and either one very sick or hung over mailman, not our regular guy, was leaning against the wall looking at envelopes. I asked him how long it would be, and he replied "It's going to be a while." Around 4 o'clock I went down to check, he was gone. An Amazon package was in my box, but the priority package was missing.

I had two incoming overnight packs... one priority express 1 day guarantee by 3. The other is a priority express as well. Of course both don't show up and are hundreds of miles away. Not good for business.

Legal paperwork was sent from Roswell, NM to my address in South Dakota via USPS Certified Priority mail. It took one day to get to Lubbock, TX, another day to get to Baltimore, Maryland, and now NINE DAYS later and it is still in some unknown location having left the Baltimore, Maryland facility and no further information is available other than, "You should have received it already." I KNOW THAT! Who reimburses ME for the lost finances entailed? And we wonder why the USPS is a money losing, bankrupt "business"!

A letter in our mailbox which got delivered is torn. I wrote to USPS.COM and I got the response. The response says that if the package is damaged then they will put sticker on that package and the person who delivered our package don't recall anything was torn. For me it is a concern of security and privacy. If the USPS person delivered our package without damage then how it is torn before we open from our mailbox. Is there anyone else accessing our mailbox. In future if any finance related letters got torn then who will take responsibility of these cases.

I had a very important package that needed to be sent to my son in college. I paid for express mail which had a money back guarantee if not delivered on time. It was supposed to be delivered by 12:00 pm on 10/10. Paid $24.70 for this service which had my son’s college address and mailbox. 10/10. Checked the tracking number. Got to Philadelphia by 11:41 am. By 1:30pn, tracking still says in transit. By 4:00 pm, got an update stating that the package was “ready for pickup” at 11:53 pm...but not delivered. School never got it. Told my son to go to the post office and pick it up in person. He trekked thru the city to the post office only to have the clerk tell him that only the University mail service and pick up that mail...even if his name is on it and he has ID.

Sent a package to our customer ($2900.00 value). The package arrived at the UT local post office and had been scanned in. But when our customer asked for the package at the pickup time, there wasn't any package. It was gone (VANISHED). After almost six months being played by USPS with different case numbers, finally, they closed the research and investigation. You guessed it right, result; "we tried to find your package with no success and since it has been a long time, you cannot claim it for lost". So here, we lost $2900.00, lost our unhappy customer and someone gained $2900.00. I knew about the corruption in the system but USPS? Well, now I know...

I change my address with them and get a package with the new address just fine so I try to get another and pull a ** thing saying, "You need to put a name on the box even though you did it the first time no problem and ship it back to the person. People so lazy and called them 3 or 4 times about it.

If I can No stars at all. Mailed a package on 10/06 from Hawaii to Huston. Priority and register package. Schedule says will be there on 10/06. It is now 10/11 and still not there. Called the 1-800 number. Guess what??? Waiting time over one hour. Does USPS think we have the time to wait or to wasted??? Finally got to talked to someone, she told me once I added the register option, the priority becomes useless, so tell me, why I paid for the priority service fees??? And shouldn’t the post office let me know??? This is the most unacceptable experience I ever had. And if I need to ship something important again, I’ll never use USPS again!!! Never!!!

I got a delivery slip for a parcel delivery when I was not home. I took the slip with me to the post office and arrive at 5.30 pm, after fighting rush hour traffic to get there after a long day of work. Lo and behold, the door was closed on me. I double checked the delivery slip and it is printed on it "Closing time at 5.50 pm." Postal officers were rude and did not even address me waiting at the glass panel door for the next twenty minutes, until the declared closing time. On top of this, the parcel is already about a week late, vs the expected date. What kind of establishment is that to not able to even hit one mark? Would anyone use this service again if it is any other service/ restaurant? If you want to make America great again, let’s start with the very basics.

I was having an issue with my change of address because I changed it twice within a month time span. I called the USPS to make sure everything was ok and not held up. I got the most amazing, kind, ambitious woman on the phone! Her name was Tiana and she was so friendly! Come to find out nothing was wrong with my change of address. I was just jumping the ball, eager to get my mail. During my change of addresses, I received a postcard from a scammer leveraging the USPS to scam people!! This is one of my biggest pet peeves because my grandparents have been scammed multiple times. They present the postcard as if there is a package being held up.

USPS used to be good and reliable but as of lately, it is not. I was awaiting a package delivery today, it was sent 2-day express guaranteed but it never arrived. I called the 1-800 USPS # and a nice lady checked tracking # and said she was very, very sorry, that package was delayed. This is not first time it happened, USPS gives you a tracking # and delivery date, do not believe the date, usually it will be late. What good does scheduled delivery date is if the packages arrive a day or two late? Do not believe their tracking, it is worthless. Use UPS, FedEx or similar instead if you're shipping anything, you'll pay a little more but at least it will get there when promised. Disappointed in USPS service, time after time.

This company needs new leadership that would train their carriers, customer care agents, managers and EVERYONE working there to know that customer service and NOT losing customer's packages is priority. Having my packages go through them has been so traumatizing. I am crying as I type this. This is the most useless carrier ever. From the customer service of all their agents on phone to the ones on site, I have never had one good experience with this company. It's so unfortunate because they are unavoidable. If I had ways of not going through them at all, I would.

Sent a certified piece of mail on September 4, 2018. Upon tracking the mail I learned that there was "problem with address". I called to follow-up and was told that the local carrier would be contacted for further information. NEVER received any follow-up. Called again to inquire the status and the "case" was sent to Consumer Affairs where a follow-up call would be made within 3 business days. Never received a call. Called again 5 days later, thinking I would give adequate time for delivery, and learned that it was still sitting in the local office. I was advised by the representative that there was a forwarding address on file and that the certified mailing would be forwarded although they could not provide me with the forwarding address.

Website full of mistakes and incorrect information. Tried to just change my address and it's an impossible task with USPS. Been on hold for an hour trying to get their issue resolved. This is an ongoing issue. What is going on?

I participated a contest and won a Surface Laptop worth of 1000$. The organizer parceled it using USPS from CA to NY. I got my tracking on email. It traveled through USPS delivery system and made to NY. Next, the delivery person can't locate my address and tracker shows Address Undelivered. At least call me or let me know to pick up from the Post Office. No such options, no suggestion on the tracker either. I tried to intercept, it should be intercept-able since it is priority mail (insured) package. But NO, their site says, I can't do that! Now I don't even know where it is or sent back to my organizer. Stupid service, totally 3rd world category!

What's going on with USPS service? I'm selling on eBay, shipping from EU. My package reach US in 6 days or so, but then stuck for months with notes like this: Awaiting Delivery Scan?? I'm always shipping with tracking number.

Back in May my passport was lost in the mail, even though they said it was delivered. In early September several wedding invitations I mailed out were not delivered. Now they have lost my wedding ring, again stating that it has been delivered when in fact it has not. I cannot depend on or trust USPS to correctly deliver my mail.

They lost our passports for 2 extra weeks, didn't put a tracking number on it. We lost 4000 dollars worth of airplane tickets. They said they would give us 50 dollars in reimbursements. My local office in Indianapolis never picks up.

I had a package sent to me from out of state. It didn't arrive the day it was supposed to but when tracked, it said it was delivered and dropped off into a parcel locker. My Apt lockers are too small for the size of package and I never had a key or notice anywhere. Apt office staff checked everywhere twice, no package. Calling USPS waiting time each time was announced to be over an hour. Tried several times throughout the day, always over an hour. Finally had the time and waited on hold for over an hour, called dropped after an hour. I called back and waited another hour, someone answered. Person didn't know how to handle my request, had no answers other than to make a claim. Made a claim online. Was supposed to hear back within 3 days. It has been over one month.

In the past month, I've had two packages floating in USPS Limbo. Both are still among the missing. One was a dress I planned to wear at my daughter's wedding. The other was a gift for a friend. USPS apparently couldn't handle finding my address (I've lived in the same place for nine years; they always found me before) to deliver the dress. I got a message saying they were returning it to sender - no effort whatsoever to actually attempt to find me. The sender is in England, and after several weeks still has no dress.

Do not use USPS carrier for both domestic and international package delivery service. If you need to provide specific instruction to ensure package delivered to safely and correctly, you are out of luck because it's almost impossible to get through their automated voice mail to speak to a live agent. On one occasion when I was able to get hold of a live agent on the phone, she had put me on hold and never got back. I wasted so much time trying to get hold of someone to try to get info on the exact time of delivery or alternative accommodation, but very disappointed as no one answers the call.

I have had plenty of issues is USPS before but my most recent: I sent a package from NYC to Atlanta two weeks in advance of an event I needed it for. Apparently, USPS went to deliver the package and though it had a company name on it, they decided that since it did not have a suite number it could not be delivered. INSTEAD of doing the logical thing such as 1. looking for the company name at the building or 2. contacting the sender to ask, they decided to ship it all the way back to NYC. Besides this, their tracking on their site continued as "in transit, moving to next facility" with NO indication that it was being sent back to the sender. Now I cannot get it there on time and the whole thing was a waste. They don't try to complete the shipment because they are a scam and want the sender to have to re-ship everything and probably at a higher cost. WHAT A SCAM. FEDEX IS SO MUCH MORE EFFICIENT.

In Florida a package of Basil seeds used for gardening has arrived in Naples FL. I am very displeased that package says that it was "Delivered, Individual Picked Up at Postal Facility". I live in North Florida. Now, why would I drive all the way to down to South Florida to pick up a tiny little package! I reviewed my digital receipt making sure that my addresses is correct and lo and behold it is the correct address! NAPLES IS NOT!!!

Ever tried calling USPS for customer service? Average "wait time is greater than 1 hour." I've listened to the operator and the on hold tunes for about 24 hours over this past couple months. When I win America's Got Talent for best violin musician alive, I don't want to hear everyone coming out the woodwork saying how tight you and USPS are. You weren't on hold while writing an essay. You weren't on hold while fitting a Tuxedo for your wedding. You weren't on hold when you bought your first house. You weren't on hold while your lady was getting an ultrasound.

I am so lucky with the mailmen because of both companies are amazing. But the USPS mailman - sorry, I don't know his name (Chinese gentleman). He did not just drop to the floor the boxes, every time he knocks on the door, he just says "Hi" loudly, even he knows we are at home or don't. So... I just want to say a big thanks to him, because he deserves, and he has to know our appreciation.

I sent a package on Wednesday, Aug. 8 and after four weeks, my recipient had not received their gift. My local USPS office, who was unable to locate my transaction in their system, despite me having shown them the charge from my bank. The employee assisting me was condescending as we attempted to locate my shipment details.

I have had several packages that went missing throughout the years while with USPS. There are serious problems of theft of packages by USPS employees. My most recent experience sending a Priority Mail small flat rate package from California to Georgia has been a nightmare. The package was sent on as Sept 5, 2018. It went from the Van Nuys post office to the regional distribution post office in Santa Clarita, CA. It stayed there until September 9, 2018, when is said it was on the way to the next location. That's it, no other updates or information has been given.