USPS Reviews

I've had a very bad experience with 465 Fordham Road Post Office. I personally have over a hundred complaints, from now and dated back to 2012. I've had 45 packages lost. I've been put on hold, it hung up on, more times than I can count. As we speak I have two open cases. It's very stressful, but I'm so glad I can share it with others.

Yesterday I mailed a small package from Alpharetta, Georgia to Atlanta, Georgia with an estimated delivery of COB today. Atlanta is 40 minutes to Atlanta - in traffic. This afternoon, I received tracking details that the package was in a distribution center in Newark, NJ. Why would USPS have to ship something from Georgia to NJ back to Georgia? This is why UPS/Fedex are preferred over USPS. USPS has such an archaic system; it's overpriced for the services it provides. USPS cannot possibly survive a future without techno/eco savvy shipping and delivery services.

I shipped a box from Eaton Colorado to myself in La Honda CA on the 12th and was told it would be in La Honda on the 18th... However something happened and what usually takes one day to get to Denver Colorado from Eaton took over a week! I just received the package on the 28th, 16 days later, and when I opened it half of my contents were missing. Called local post office and without insurance there was nothing they could do or would do! The box wasn't damaged but had been retaped by someone. So where did my stuff go? They must have randomly packaged up the contents because I had a sock and a photo that wasn't mine. I will never use USPS again and hope they go out of business soon. To think this is a government institution and if you tamper with the mail it’s a federal offense however, they can do whatever they want with your mail!!!

USPS has to be the worst company in American in regards to how they treat customers. After my package was marked as "delivered" I was surprised to find it now in my mailbox. I figured ok well I suppose I'll call them, and ask about this. For 2 hours and 9 minutes I waited. That is absurd to think it's in any way ok to make someone wait for 2 hours. Then I was informed that my package was most likely placed in the wrong mailbox. Ok well surely they could just send someone out real quick to get it fixed right? Nope they said I'd hear something back within 2-3 days?!

USPS needs to be privatized. The service is the worst and in 2019 has Customer service from the 60s. Absolutely nobody cares and texts are usually wrong in delivery timing. No real time texts in status and forget about friendliness.

These days, UPS is so much more expensive than USPS, so we use the post office. Plus, they have locations everywhere and their tracking has become more efficient. It remains a wonder to me that for just 50 cents, you can mail a letter anywhere in the U.S. and it will be there in just 2-3 days. In order for me to UPS or FedEx a letter anywhere in the U.S., it will cost me between $16 - $68, depending upon whether I want it to go 2-day or overnight and that is ridiculous. Packages are even higher now. Whereas a decade ago, it made sense to use UPS or FedEx, that is simply no longer the case with USPS' capabilities.

From the time I ordered the item from amazon.com til when mail carrier brought it to my door was sooner than expected, promised. I love that I feel too many people falsely blame the post office and say they give bad service. I feel our postal workers work hard and do their best. I hope our US Postal Service is never privatized!

I sent a book to an friend I had lost touch with just before Christmas. I chose regular parcel post; cost about $4.50. I didn't know he had moved and his forwarding time had elapsed. I thought the package would be returned, but it wasn't. I later learned that the low rate packages if unable to be delivered just get thrown away. Even a $0.50 envelope is returned. So, I am out a $20 book and the cost to ship it. I was told there is nothing I can do. I was never told that if the package could not be delivered it would just be tossed in the trash!

We have never had a problem with the mail service. And our postman, Jason, is so very personable. He takes the time to ask how we are and wishes us a happy day. The other delivery companies don't have the luxury to do that as they must get to their next destination.

USPS is great when it came down to Christmas delivery. They were delivering packages even on Sunday. They are expensive though! Their hours need to be a little later or open longer on weekends or opened later on weekdays.

Of all the shipping company tracking systems, USPS falls short of others in terms of timeliness and accuracy. All other aspects are the same as other shipping companies in terms of on time delivery, package handling, etc.

USPS still works great, most of the time, even though the employees look like they hate their job. The packages arrive on time although a bit beat up at times and the prices keep going up. I prefer UPS.

I use the US Postal Service for mailing various-sized envelopes and small packages - typically, 10 lb or less. I find the rates on these items are cheaper than FedEx. I ship larger boxes via FedEx because their rates are lower than the US Postal Service.

The Vacaville Harbison store is the best thing in town. The best people. The best service. I'll go there before I'll go to the USPS or anywhere. I've gone for parcels. envelopes, stamps. 1letter. Passport photo. Copies... faxes... great one-stop shop.

This is the second time I've sent a small box using Priority Mail 2 day and they delivered the first one 5 days late. And this next one is going on 6 days and still not delivered. Horrible service. I cannot trust them for my business anymore.

USPS loses items, has misdelivered items to neighbors even when I am home. Customer Service and picking up from local office is a long slow nightmare with limited hours of operation. I recently went in to pick up parcel and had to wait at an open window for over 10 minutes while I could see several postal employees just standing around chatting completely ignoring the service bell I was ringing.

I had a horrible experience with the USPS recently. I insured a package. It arrived smashed on 2 sides, & 2 of the 4 items arrived broken. I spent over 6 hours on the claim, jumping through hoops. I drove to 3 PO's, called 800 #s & completed forms on the internet. Even though I submitted all the required info, the USPS denied my claim. I will use a different carrier in the future.

Packages out of my post office are not delivered... I must go to pick them up. They will not call the day the package arrives at PO, so it is at least 1 to 3 days til I get the notice to pick up the package and the PO is open for me to retrieve said package.

Sent Xmas pkg - worth over $100. It was left on porch and stolen. I had it insured but so far the USPS has not responded to my calls. Not happy it was delivered to a condo in CO that is surrounded by other condos not on a busy street. We need to change this type of delivery - how?

Service is not good; regular carrier is too lazy to knock on the door when you have a package, instead puts a pink slip in your mailbox; I have observed this annoying practice on more occasions than I care to talk about.

Packages are left in odd areas when delivered separately from the regular mail. Like at the bottom step of my porch, in front of my garage door, or tossed over the divider wall onto my patio. They are always left out in the open even though I have a LARGE box that is labeled just for that purpose. I believe this service is called Sure Post. It's anything but.

They rarely deliver packages, most are delivered to the wrong address or not at all. Strange that the mail is delivered but packages aren’t. Sometimes it will say delivered but nothing has been delivered. Almost as bad as Amazon delivery.

Our area has sub mail carriers and delivers mail to wrong address. We have different street names but address numbers repeat - for example my add is 123 North St., my mail will be delivered to 123 South St. So our delivery is upsetting. Also if package too big for box rather than put on porch it is crammed into the mailbox. I also feel the price for shipping is too high. I find it is cheaper sometimes to ship UPS.

I use the mail (especially priority mail) almost exclusively due to living in a rural area. Amazon Prime gets my parcels to my doorstep in two days including Sundays without fail. When I need to ship I just go to my P. O. since UPS quit local parcel acceptance in my town. You can always count on the U.S Mail.

Our postman knows everyone in the neighborhood by name and takes exceptional care to make all deliveries safely and on-time. As we are out on a farm, that sometimes means not leaving oversized boxes near the mailbox but going the extra mile (literally) to take them to the front door. Jim has been our delivery person for the past six years and we have never been disappointed; always glad to see him.

On average, l get someone else's mail at least twice per month, in my PO box even though those mail pieces have a different PO Box number. If this trend is multiplied by the number of boxes at the Batesville, Mississippi (38606) post office, imagine how many pieces of mail are misplaced or lost.

My package was supposed to be here on the 22nd of January. It is now the 27 and my package keeps going around in a circle. The first time they sent it to Kinston North Carolina from Fayetteville and it's supposed to go to New Bern North Carolina. Kinston sent it back to Fayetteville claiming they don't have a direct route to New Bern, then Fayetteville sent it to Ohio and then West Virginia and then they sent it to Greensboro. Now usually when I get a package that goes to Greensboro it comes straight to New Bern but this time Greensboro sent it back to Fayetteville and it's just going around in a circle. I do not know if the label is messed up or what is going on. I'd rather they return it back to Las Vegas to the sender instead of just having my package go around in a circle and never get it New Bern.

After almost five years, the USPS has decided that they are not going to deliver mail/packages to homes on our private road. Where is the rule that states the USPS does not deliver to homes on private roads? The USPS receives how many billions of taxpayer dollars every year and, yet, arbitrarily decide to just stop doing their job? Welcome to the new Communist U.S!

I’ve had many packages delivered by the USPS and they all have arrived on time and in good condition. These include packages where the seller states the packages will be delivered by FedEx, but ultimately are brought to my door by the USPS. Same opinion for regular mail delivery. Kudos to the employees of the USPS.

The US Postal Service was very logical transit and delivery for most of my packages and mail this past Christmas and Holiday Season. The speed and accuracy of delivery was excellent. Hats off to the US Postal Service.

I live in a huge apt complex in NYC and our mail delivery person is generally excellent, but our Post Office (Peter Stuyvesant Town Retail Unit) is consistently horrible when it comes to delivering mail/packages that require signature. They don't even attempt delivery. They just leave a notice and expect you to go to the P.O. and stand in line for 1-2 hours to pick it up. Re-delivery is not an option. They will make appointments for re-delivery (for my certified return receipt mail they made 4 re-delivery appointment, but RE-DELIVERY NEVER ATTEMPTED). My letter, barcode number ** notice was left 12-20-18. I followed directions on the notice but my letter was not in the system for re-delivery, so I called (800) ASK USPS. Made 1st re-delivery appt (Conf. #**) -- I sat home and waited all day -- no delivery. Called again, CA **, Conf #**, Case #**, made another re-delivery appt, again no re-delivery.

USPS quickly than DHL are slow and takes 2-3 week are not even time ship. USPS are more handling and shipping on time. FedEx are normally and UPS about same FedEx. I don't like DHL because they are slow and not even time shipping.

I am very happy doing business with the United States Postal Service year after year. I am very blessed that all my relatives and friends received their gifts before I had anticipated this last Christmas and truly all the times in the past. I send a lot of greeting cards, letters, and packages throughout the year. And my loved ones receive it always on the due date or even before. Thank you USPS! Have a safe and wonderful New Year!

Location on 104th street btw Broadway and Amsterdam in NYC. The employees do not want to do their jobs. Do not deliver packages. They would just leave a note to pick up at the postal office on the first attempt. Then when you go to pick up packages, they cannot find it and you end up going two or three times trying to pick up your packages. They do give you the Postal Master telephone number to follow up on the status of your packages. They never answer the phone. You leave a message. They never call you back.

THE USPS SHIPPING PRICING IS HIGH OVER THREE DOLLARS A POUND. SHIPPING IN TRANSIT. The packages are thrown around all the time. Even with fragile stickers. The item inside of the package will be crack or broken upon delivery. If you wrap with shrink wrap and bubble wrap USPS will find a way to damage the package. USPS, UPS, and FedEx are real bad in handling packages. The insurance through USPS is a joke. They do not cover any insurance. The workers just do not care

USPS comes by every day for mail delivery so no packages sit around for a few days waiting for a delivery to be profitable. Any outgoing packages can be taken to the Post Office three miles away in the village. Any other parcel service requires driving at least ten miles one way to a larger town.

Offices don't answer phones or hang up on you, and if you call the main line you wait on hold for 30+ minutes. Paid for 2 day delivery on a Tuesday that was not delivered until the following Monday. They don't care.

USPS only delivers packages to the correct address 30% of the time. They continually leave items in the wrong mailbox, or at the base of a mailbox and refuse to leave on the front porch. If a complaint is made, they just put a sticky note to pick up at the post office. When a customer arrives at the post office, they say the parcel is out for delivery. After two days, no delivery is made and then another inquiry is made. At this point they say that it was successfully delivered, so a claim is filed, but they won't take responsibility since they 'have record of delivery'. About a month later, a neighbor realizes they have the wrong package and delivers it to the correct address, providing proof that the USPS carrier did not deliver correctly. This scenario continues to go on and on.

The United States Postal Service does an excellent job providing outstanding customer service with wonderful people who are respectful, efficient, friendly, and knowledgable professionals. The staff always asks you questions to give you the best price for the service you need. Deliveries are very reasonable and packages are handled properly, never had any broken or damaged items. They have a wide range of products and services. Again the prices are very competitive. I am quite satisfied with the United States Postal Service.

This company is a joke, too many instances of lost packages, claims saying my packages were attempted but never even tried, always stick a note on the door “sorry we missed you”. These people have no professionalism, customer service is nonexistent because nobody can ever help you with anything or apologize, or take responsibility for the way they handle things when it comes to deliveries, tracking, shipping. I’ve never dealt with a worse business than them.

My whole life I've never had serious problems with any USPS until I moved to El Cajon, CA, the one on Lexington Ave. They already have terrible reviews all over the internet. I had problems with them from the start and it only got worse, so eventually I retaliated in my own way. Skip to this past November on the 19th, they just stopped delivering my mail. Didn't reply to tons of emails too. Jan 25, still no mail and no replies. Thankfully I don't get my important mail delivered from them anymore but the other person I live with does. This is really pathetic from them to stoop to a low level and bully me into keeping quiet about their terrible mail carriers. If you can't take the heat, get out of the kitchen.

The driver left two small packages (that wouldn't fit in the mailbox) out in the rain when there was a dry porch area 1 foot away. Unbelievable. Our address is in Lemmon Valley north of Reno, so it is a country setting.

I think the USPS gets a bad rap, when for me they seem to be the only ones that are somewhat consistent with time. Lately, they have been changing my mail person way too much and it has gotten where it is a 2 to 3 hour difference which is a big deal cause I get stuff stolen. But I always have it stay at the facility if it’s important and it’s usually ready by the morning instead of waiting all day. They deserve more credit than they are given.

I sent three entries priority mail. Instead of 2-3 days, two of them arrived at 5 days, at 40 days, one is still listed in transit, they have no clue where it is. I am so frustrated with their priority mail, for yrs now. Things take from 7-10 days, is not unusual for priority, even if sent 100 miles. And you pay more for lousy service.

Deliveries are not always as specified; also they don't ring your bell to alert you that they have come and leave packages out in the rain when you are there to receive. They are not as reliable as FedEx or UPS.

We use USPS, and UPS. FedEx has never been able to compare to either of our choices for shipping. We have had packages that were time sensitive (food) that were delivered late, and as a result where ruined. They are not required to complete delivery of all their packages each day. Usps, and Ups are, and they do.

Package was mailed Priority Mail - 1 Day delivery with a Clip-n-ship Label. Tracking shows that package was out for delivery on Saturday. January 5. Package was apparently lost - we were notified by email of a delivery interruption. We requested further tracking - nothing has yet been received. Package was sent priority as a birthday gift - so much for a timely birthday gift!

USPS has terrible tracking, it's stupid for USPS to send junk emails about junk mail that I don't want. USPS is delivering for UPS, and FedEx but when the package changes into USPS hands the emails says that the package has been delivered when it hasn't. That needs to change. It is causing problems.

There is no comparison between the post office service and UPS. Whereas UPS throws (yes, THROWS) the packages onto our porch, the mail carriers ALWAYS rings our bell and places our packages neatly in the corner of our porch. I would especially like to mention that, early on Christmas Eve, as we were literally pulling out of the driveway for a 3-hour trip without our grandson's gifts (which was delayed by the seller), our postal carrier pulled up behind our car and placed the boxes in the trunk of our car! Normally, because of the layout of his route, our mail does not arrive until much later in the day, but because he noticed the shipper, he said he "had a feeling" it was supposed to have arrived sooner and he wanted to make sure it got to us "before Santa left." HE was our real Santa that day!

The regular carriers are generally terrific. What we've had problems with are the "helpers" of unknown rank/status who are called upon to fill in for regulars for whatever reason. This person has delivered to wrong address or been careless with where package was placed so it was lost. This person lost job eventually, but it took a long time. The replacement is doing much better so far.

Prices are terrible, probably because they give Amazon such breaks. Also the clerks at my post office are rude. You would never think they were public service employees. Amazon can sell me something and ship it to me for a total cost of less money than I can reship the same item.

I’ve called the customer care line 1800 - 275 - 8777 for help accessing a international package and spoke to a woman named Desiree at10:51 am. She was extremely friendly and helpful with all my questions and concerns. 5+ stars!!

You just can't count on the USPS. Ever. My Manhattan (Hell's Kitchen) USPS carriers don't bother to ring the buzzers in our apartment building to find out if we're home or to let us know we have a package. They just dump the packages in the lobby and leave. Last week my intercom buzzed and it was the postman. I was shocked! They were actually letting me know my package had arrived! I said "I'll be right down" and when I arrived, there was a package in the outside vestibule where anyone walking by the building could help themselves, AND THE PACKAGE WASN'T EVEN FOR ME!!! She had the nerve to enlist me to come downstairs and move the package into the lobby for her! I ran outside and the carrier was already getting into her vehicle.

I’ve never had a problem with USPS till as of late. This letter carrier I dealt with was extremely rude and nasty. I made an official complaint and also called the manager of the post office. The manager called me back. A Ms ** who blew off my complaint and could’ve care less about my problem. I then received another call from a Ms ** from the same Far Rockaway branch. She was even worst. It’s called customer service, something they know nothing about. Far Rockaway post office in Queens New York 11691 is horrible!!!

There are no reasonable hours to pick up items and they force you to do so if you want your mail. Carriers are lazy—they do not attempt to deliver items and default to pink slips—it’s infuriating to find a “sorry I missed you” slip when you are home all day—often in your mailbox because they didn’t even attempt to deliver the item/see if you are home! When you escalate they claim ridiculous reasons unsupported by their policy and defend horrible service with made-up reasons.

My package did not arrive on its scheduled date. No it is not the holiday season. Like most Americans I'm going to complain about superficial problems. I've had this happen before with the US Postal Service on a package not arriving on its tracking date. Can't say I've had this problem with FedEx or UPS anytime in the past but it is very disappointing when you are given an expected date and nothing arrives. Booo. BUT. It is funny how something you are looking forward to does not make it on time, but that electric, water and credit card bill damn sure will and never has been late.

I live in a smaller town Sedalia MO. I find the people who work there kind and helpful. Always asking if I need stamps or anything else. Friendly but I think it's a small town atmosphere. We have 25,000 population.

Mail persons refuse to bring package to door on weekends or during the week, they scan attempted delivery and they never did. I live across from mailboxes so I watch them. They lost 2 packages of mine at Christmas but said delivered.

Very simple and easy transaction. Office close to home and work and easy to get to. Packaging supplies were given for free with the Priority Mail service and I was able to track my package for free. I also use their app which stored my tracking number and made it easy to follow up on things. Everything arrived as it should 2 days later and I did not need the free insurance that came with the service. I'm smiling.

Love the post office. Most user-friendly, great staff, free packaging, sat delivery, no mix-ups. Best value for the money. Gives the others a run for their money now. Stamps, nice extra supplies, easy tracking and now scanning to phone to see what's coming. They deserve a raise.

The postal service jobs your packages into your mailbox coz they're too lazy to go to your door. Or they throw your packages all the way over your gate and into your yard and don't care at all if it's fragile or anything or will break.

Whether I post or receive, I always had a good service; the transit period varies with the time of year – obviously, but rarely is anything damaged; and when it happens it is minor and often due to poor quality packaging. If I have to sign the receipt, I appreciate the patience of the delivery persons. My home office is upstairs and running down is too dangerous for me. I never missed a delivery because they had to wait for a minute. I appreciate their very good service.

I find this delivery the best for shipping to and from an overseas military APO address. The transit time is based on the shipping method. Standard shipping often still comes by plane and definitely priority mail does. I have generally had good experiences with care and speed of package and letter parcels transit times.

The United States Postal Service does an excellent job of shipping parcels at very good prices for the average consumer as compared to FedEx or UPS. USPS also delivers most parcels much faster than their competitors.

USPS will not deliver packages to my home, as the driveway is a quarter mile long and has a few lot holes! It seems the post has gotten soft, next they will not deliver mail when it rains. FedEx and UPS deliver with no problem.

I’m always shipping things and they have a service. If it fits they ship it for that price no matter how heavy this package is so I find this very useful when sending things to mostly my sister. Ups and fedex are a bit more costly.

I send packages overseas to my daughter in the UK. They always arrive when they are supposed to and everything is in good condition. I don't know if I would trust anyone other the USPS to ship my packages.

Whenever I get a notice my package has arrived at the post office, it always takes 1-2 days before I can pick it up. Why does it take, sometimes, two days for availability? I have a po box and need to pick up parcels at the customer desk.

Very nice customer service, very willing to help, prices are the best there is. The only con I have is that there are no tracking updates on the weekends, the site always says unavailable. Also the post office that I use is never slow when taking care of its customers. I can't say that about its competitors. I use the USPS whenever I can.

They are rude and they are awful. The mail is not sent when it should be there. They overcharge for the worst service ever, it was never that bad and things go missing out of things ordered online. They opened a box, took things, and retaped. Tried to have me to pay to return the items. I refuse.

I filed a claim for a lost parcel back in 7/2018, after almost 6 months they said they cannot find it!!! No instruction what to do next. They do not care about lost parcels, they have this robotized system that automatically sends an email every month.

Never have had an issue. Feel rates are too high but like the convenience. Packages picked up and delivered to my home and can happen without even scheduling a pickup. Like the personal touch we receive from our local carrier also.

The facility at location 11201 is a disgrace. The door is broken, the machines don't work, there is no USPS supplies at the place, both mail boxes are broken and the one was just turned around to face backward with Yellow police tape stating you could not leave a package there. If you need to send an international package, need insured mail, signature mail, or anything even purchase of stamps you cannot do it at this neglected spot. Many people and businesses need to use this site.

The delivery date is not reliable. Deliveries after the due date are common. Tracking isn't accurate. If you need something on time, use UPS or FedEx. Additionally, Amazon's own service was terrible at Christmas but now seems to be getting better and more accurate for tracking.

USPS has made numerous mistakes over the past year. They claim the driver came to my house and no one was home. Lie! I was home all day and there was no note on the door. When I ask the employees at the Postal Office, I was told the box went on the wrong truck. USPS had to write that because of a deal with Amazon (2 day delivery).

Locally the USPS has always been the best but recently they have been slipping and it really depends upon the Driver for that day. Typically, my regular driver leaves parcels where I've asked in the past but now I do ask that they ring the bell and let me receive the packages because it's so dirty outside and wet and awful and parcels are arriving damaged I must return 1/2 of what I receive. I wish they would just ring the bell and hand over the parcels, much easier for me than returning everything as defective/damaged.

Even worse than UPS or FedEx! They are SO lazy that rather than bring a package to my door, they use an elastic to attach the package to the mailbox post out by the street. It probably takes more time for them to secure the package on the post than it would to leave it at my front door. I complain, but it doesn't matter (then the next time my mail ends up in a puddle...). They are the WORST delivery company. Unfortunately, now some packages begin their delivery with UPS & FedEx but midway in transit get transferred to USPS. It angers me that then the package doesn't make it to my door.

They're usually late with my shipping, somehow they always seem to screw up delivering my items on time. Every once in a while actually get it right. Their system for updating you when your delivery is going to happen is not very accurate at all.

I work for a non profit public school for 11 years. For the past 2 years our school does not receive its mail every day (during business hours). I have called numerous times to the local postmaster and I am being told that they are just busy and they lack employees. They suggested that we open a PO Box so that way we could count on getting our mail on a daily basis. Today, 1/23/19 I called the USPS phone number that I got from their website and I was on hold for two hours. I was directed to call my local Post Office and speak to a supervisor and also make a report with Consumer Affairs. I am very disappointed that I have wasted hours of my work time trying solve the Post Office's issues.

Paid for express shipping from 3hrs away. It's now day 14 and still no package. My package has traveled halfway across the United States because of their incompetence and when you call them all they can tell you is what the tracking info says that you can read yourself. They don't even know where it's heading when it leaves a facility and they say I'm not eligible for a refund on my express shipping. Do yourself a favor and go with UPS or FedEx. Pony express is faster than USPS.

I do not think I have ever waited on hold for so long. After an hour and 40 minutes of being on hold they finally answered while I was away from the phone and they hung up after 30 seconds of answering. I do not understand how such a big organization has such a small customer service team. They were supposed to deliver my package on 1-18-19 and they still have not delivered it. They then claimed on 1-21-19 that they could not find the 4.5 million dollar house that it was supposed to be delivered to. I cannot believe how terrible this service is and I will never use them again.

The United States Postal Service as far as I’m concerned hires idiots that can’t read and write. The number on my house is 6269, the house catty corner to me is 6296. I get letters and packages from the US PS that have 6296 on item and my friends at 6296 gets my mail and my packages. And this happens all the time, I have taken this problem to the local post office and nothing gets done. In summary the US PS sucks!!!

Our local post office provides great service and lets you know the least expensive way to ship something and provides good tracking information. Their prices are very reasonable and are delivered to the home or business we send them to as normal part of delivery functions.

Prices too high. Packages get misdelivered and lost. Subs that deliver when regular carrier is off are horrible. Company is run by incompetent people. Can never get thru on phone for issues and website doesn’t work half the time.

For the shipping, I do the USPS is okay. Just a little disappointed with the priority service as far as it usually takes a day or more than they claim. Also if they lose it they make it impossible to make a claim.

Use them with Amazon. Packages consistently late. No issues with FedEx or UPS. Even when I pay Amazon a premium for USPS parcels are never on time. Very poor attitude and processing.

There is only ONE issue I have with the USPS, but it is a MAJOR one! Though I have POLITELY complained a # of times about the following, all I'm ever told, is to register an account on their website, THEN I'd have the opportunity to take care of my issue THERE... Well, that's simply NOT TRUE. I've ordered packages from Amazon, who gives buyers an opportunity to type any important delivery description, for the local delivery person TO READ... & being that I'm temporarily staying in a motel, I NEEDED to take advantage of this.

My order never came in. I placed an order before Christmas with an expected date of December 21 for delivery. I still haven't received it. On my previous order, it was sent to the next town for me to pick up, it was not delivered to my house.

It’s easy to do labels from home, mailman picks it up, it’s dependable & cheaper than the others, which are not user-friendly. Ease is of utmost importance to me, as well as cost and knowing it will be delivered on time.

The USPS has never let me down. Just as good or better than UPS and FedEx, but a lot less expensive. My wife also uses the USPS for shipping all her packages for her small, mail order business. Never a problem, always on time and weekend delivery if needed.

Mail carrier loses keys to our condo building, will not bring packages to your unit door. They leave the package by the building entry door. You will not know you have a package unless they knock on your door. If you are not home just leave it by your unit door.

Too costly for mediocre service to use as a shipper and I have encountered problems getting delivery to my box in the past. USPS does not seem too interested improving quality and seems to be overworking their employees thus setting them up to fail.

I send my package on December 3 to overseas with "express service." Paid 315$ for this nonexistent service! I also ensured my 2000$ worth package for 800$ and guess what 2 month later it hasn't been delivered. If you try to call them you'll have to wait 2 hrs on the line and then they'll hang up on you. So another try another 2 hrs wasted. Of course their workers don’t know anything about where my package is at and they don’t want to work and look for it. Amazing service for 300$! I could have flown my self for this much money! They'll tell you for months, "Call back again next week. We can’t help you. Ciao Bella." I swear after I read all the reviews I know they're just laundering money and stealing people's packages? Time to team up guys and take them to court! Do not waste your time and money for this company! If it’s lost they won’t care!

I don't usually have issues with the usps on a regular basis. I usually get my mail in a timely manner. However, I do on occasion not receive an item or two in my mail because it's lost somewhere in the system I suppose. They need to take more care so that items don't get lost.

Appreciate packaging supplies, care of mailing fragile material, especially appreciate and use constantly Priority Mail. Reliable and economic. Compared to UPS which is very accommodating if not home to receive delivery and also high-quality service, and FedEx which is unreliable and has made errors compelling me to drive to facility to retrieve delivery, USPS is unique in providing face to face service and access to Postmaster for any serious issue.

I bought an item in AK. When it arrived in MI, it went to Saint Johns post office first, Grand Rapids post office second, Lansing post office third before arriving at my local post office for delivery. Come on, really?

Never ship an international parcel with USPS. Time after time, it gets delayed at customs at LAX and no estimated time of arrival to me in London. The sad thing the parcel has my USA mail in it. USPS advertises 6-10 days yet it's taken nearly if not 30 days twice in the last year. One would think there would be a close working relationship with CBP and the USPS. Moving forward, I have friend bring the mail over to me in London. My alternative is now UPS. Yes it's double the price but get 100% in reliability.

I have a reliable and dependable mailman. I have heard some horror stories about non or mail deliveries and I am extremely fortunate to have a mailman who delivers well-packaged items and has a welcoming and warm personality while making deliveries. I don't have to worry about packages because he delivers around the same time daily so if I'm expecting a package I can plan around the time. I hope the USPS is always available for its customers in the post office and to our homes--nothing like that personal service.

Very reliable, always gets there and on time. Unlike ups amazon shipping. If amazon ups, we invariably get a note that it’s been handed off... on the day it was due. Then we wait 3 additional days before receipt.

Their services are way overpriced for what you get. The packages take longer to send or receive than other shippers and most I have received usually look like they were kicked across a parking lot. I have always had better luck with UPS.

Leave parcels on front porches or at doors as though mail theft was not a problem; cram envelopes into mailboxes without regard for contents; skip mail delivery and don’t check for letters that need to go out for DAYS; customers have no way to complain or give feedback, nor of making suggestions or complaining about a mail carrier who does all of the above routinely; NO customer service whatsoever!

They leave pickup sticker without even attempting to deliver. They are rude and in order to get service you must go over the local branch heads. I receive important medication that they have not delivered on many occasions and have moved to UPS which has been perfect.

Our packages mostly were delivered as promised. Although one took 1 day which was supposed to take 4 and one took 7 days that was supposed to take 4, so the accuracy of the estimated delivery cannot be counted on. 2 other packages took the estimated time.

USPS is my #1 in shipping services due to the prices are lower than the competition. During the holidays they delivered all the packages from items I sold by Christmas Eve and buyers were so happy as they were not expecting this. USPS works hard and long hours especially my mailman who always can be relied on and is dedicated to his job. I am 85 yrs old and my mailbox is located far from my apartment so my mailman takes the extra time to pickup and deliver my packages to me. I like the convenience of scheduling the pickup online and to view my mail with informed delivery. I have never encountered lost items or damaged goods from USPS. I understand why the recent price changes in postage due to the increase in packages from Amazon and online purchases and I can accept this.

I ordered some Arteza paints a few days ago. They were supposed to be delivered today. Instead, I get no package, and tracking update saying they are sending the item back to the seller because there was something wrong with address. The address I provided WAS CORRECT!!! WHERE IS MY PACKAGE USPS? If I don't get it, be prepared to refund me $93. I'm honestly ready to boycott USPS because I only have these issues with them, nobody else. This BS is getting ridiculous.

I understand the arrival time for packages is estimated but how can ALL the packages I send from Texas to Florida are over 10 days late? The tracking number isn't even reliable. I pay for it to be delivered faster and it's always the same situation. So unreliable.

They still have to improve a lot but they provide the best service for the price! Their service is inconsistent at times but I feel this is dependent on the particular office. Unlike many other companies, they still deliver on weekends at the same price.

I spent $160 for two packages send in early On first week of December, what a shock I got the present was in post office for to pick it up on 27 of December. It is overpriced and not even deliver. International parcel will false text you that they try to deliver in fact there was not attempted at all. They just didn’t wish to deliver in CZ. Lower the price!!! Improve your services!! Refund money if your package is not be deliver in home by 7 days! Not in post office!!!

2 day business class took over 2 weeks. It was a prescription so it was important. Called several times trying to track it down. It was in Charlotte and just a few miles away - sat there for 10 days.

Numerous times items were not delivered on the date the tracking says they will be, and then the system tells you the delivery will be delayed. It is in the local P.O. here in Davenport, Iowa. I've had items received in all kinds of semi-destroyed conditions as well. No one ever takes any responsibility for anything either.

Too many times they have lost packages and then make as though it’s not their problem. Can’t give you a straight answer on where it is and make clear you have no recourse. In general the USPS SUCK. They have lost medication, priority packages and when they do arrive offer no apology or anything.

Shipped from Tennessee from Jan 2-Jan 5th to SF CA from Jan 5th-Jan 9th. Still in SFCA. No movement. USPS says Jan 17 delivery date. What's up with that! Lies, Lies and more lies from Jeff Bezos. Charging him for wire fraud. He's a crook.

Very happy with the delivery. They work, work, work like seven days a week now and mail is fast. Love the fast delivery. All items intact, no issues. Thank you USPS. I appreciate all you do.

I always receive my packages, but sometimes the boxes are damaged, dirty! My only complaint is that. The driver says they only drive not stock truck! This should be looked into. I sent back a throw that was just plain dirty. Another time I just cleaned the item.

USPS is very slow compared to other carriers and they lost one of my packages. I filed a lost item search and as today it has been 7 days with no reply. FedEx and UPS do a great job and I have never had a problem with them.

I am convinced USPS only hires the most incompetent of people to work for them. I had a package shipped to me on the 17th. The tracking information says it is supposed to be delivered today. Well, today has come and gone and no package. The tracking information is stuck with a useless "in transit" update that tells me nothing. I have no idea where my package is now thanks to these morons. Who knows if I will even receive it now, given this sorry excuse for a mail delivery service's track record. If only USPS had intelligent people working for them, maybe they would have a better reputation.

USPS lost my insured international parcel over six months ago. When one calls they will be directed from one place to another including customs, which has no more responsibility once it has cleared American customs. Finally came full circle with no one else left to contact but the postal director in Washington DC which I am in process of doing. Postal service needs to take more responsibly.

The customer service is very weak. Usually 1h waiting time to get somebody on a phone (If luckily you manage to reach someone). My parcel was and is still stuck at the customs and apparently I have to contact the customs myself which is totally incorrect (definitely not my responsibility).

USPS has been the choice for shipping small items such as personalized calendars etc. These items usually arrive within 2 to 3 days for items shipped in the continental USA. The only drawback is the long lines that one must experience.

They don't deliver Sundays even if there is a front door guard. I had next day delivery from Amazon and it happened to be Sunday. They came to the building but because I have front desk security the door was locked. They did not attempt to find the guard to deliver. Amazon shouldn't use them for prime time deliveries.

Filed a complaint on a package, says late when paid for 2 day, email from them but I requested at least a partial refund, no response. I understand things happen, but when you pay $23 for two day and get delay of 5 days beyond. Something should be done to resolve the issue.

They have excellent tracking and fast shipping - faster than UPS and way faster than FedEx. FedEx is probably the worst. UPS ground is slow too. USPS is always on time and always lets you know that the package arrived unlike UPS and FedEx who just leave things on your doorstep in the weather.

USPS tends to be good. Better before privately managed. My packages take longer than advertised or paid for in advance. Priority mail/package. One to South Carolina took over a week. Maybe due to weather, do not know. Unable to get updates aside from package sitting somewhere. Overall, the intention is good, however, follow through, IS NOT.

I use USPS regular because they're convenient to where I live. Service at the P.O.is always good and prices are good as well. I have rural mail delivery in a mobile home community and our/my biggest problem with that is, the carriers. As regular people they are fine but as far as their work ethic and quality of service goes, they are lacking. They mix up our mail and often I get others mail and vice versa. Post Master doesn't seem too concerned about that and only suggests we bring the incorrect mail back to the P.O. for re-delivery and has mentioned getting a PO Box to avoid such issues.

When given the choice I always choose USPS. I have always received my packages on time (or early) and in good condition. In some cases, I have even received them on a Sunday (Amazon) without asking for expedited shipping. The prices are usually better than the competitors and I know they are a company I can trust.

Christmas I sent out several packages. Some return receipt. I've never had anything in all the years of doing this, not arrive. One to go to my best friend who is a senior and just lost her husband to Alzheimer's. This was a very special gift. It never arrived!! I've put in a notice to them and have not heard back. It's been more than 7 days as they said. It was expensive, a Coach purse. Tracking said it had arrived, but it never did. Why would I need insurance if the P.O. was at fault? I trusted their service.

The Corporate Hills Post Office 67207 refuses to deliver my packages. When I pay shipping charges it is fair to expect to get what I paid for, delivery. Instead, this post office just delivers slips of paper telling me to pick it up myself. When I call they say they will not deliver packages to me, indefinitely. They insist that I take time off work and drive to their post office and pick up my mail myself.

I was to receive a package, roughly around the first week of this month. USPS claims they tried to deliver my package but could not find a “secure location.” I find this strange as I had given them the door code for my apartment building. Anyway, I had to reschedule the delivery but this time USPS did not deliver the package at all! I called customer service, through Amazon, because I couldn’t get through on my own and they established a connection. The USPS representative gave me a case number and said I would be contacted to get the package sent out.

I know all times when sending or receiving postal mail shipment, it works very proper all times within. Their $ amounts have slightly been lowered than UPS or FedEx, but their quality, time, & confirmation have been fully excellent within our usa.

I have lost 1 year's worth of mail that was never forwarded and I used every tool that USPS has to no avail. The staff at Claremont's mail station are rude and unhelpful. Honestly after 60 years using USPS I have never gotten such bad service.

USPS has done a great job over the years of holding on - from emails and payments now easily paid online and/or via banks. They get grief, but for the money they offer the best option. Yes, rates have gone up, but all in all they are the best way to move your mail or package to get it where you want it to go!

2nd day delivery did not happen as promised even though the USPS showed delivery in their records. Even allowing for a holiday, delivery was the morning of the 3rd day. No recourse because their records indicated delivery had happened. So unless someone put it in the mailbox late in the day, it was not delivered on time (since normal delivery is before noon, we wouldn't be checking the mailbox).

The driver almost always has something for me to sign. They usually make it to the door before I can get out to the truck. Always with a smile and pleasant conversation.

USPS is the most convenient, reliable, least wasteful and friendliest of all the mailing services I used this holiday season. The packing available at the USPS is more variable and compact than other carriers where large brown boxes and bubble wrap dominate. UPS seems to be the most environmentally damaging. Online shopping seems to have a very negative impact on the environment due to the packaging even if it is recycled.

Move to new address, mail card filled out. Medical packages put in box. Called Port Isabel post office, said they didn’t put mail in box. Had neighbor get mail & forward. Drops mail on ground not picked up. Mail in wrong box. Very rude postmaster & delivery person!!!

They seem to go out of their way to hire mean, angry, unhelpful, and unprofessional employees who make no effort to do their jobs. I think of Eeyore when I see the clerks behind the counter and most move at Sloth speed...

We recently shipped 3 pkg using USPS 2 day shipping. Not one of the pkg arrived in the 2 days and when we questioned USPS about a refund for the portion of the charge that was for the 2 day service, we were told they don't refund it. That's the last time we will use them. Will go with UPSC or FedEx next time.

Every package I have mailed within the last 4 months or received have been damaged. Holes in the boxes which means they were thrown and items damaged due to this. Received a pkg. from QVC same type of hole in box. It's not just the consumer. Employees do not care!

There are multiple incidents which include my stuff delivered to wrong address (multiple times) and the post office just said they delivered it, so won't open a case. Company that sent product say it was delivered, so won't refund my money. I hope the person who received it is enjoying the product(s). Medications ordered from online pharmacy affiliated with my insurance have been missing since Dec. 22. They do have an investigation out on that one, but tracking says it is still in Indiana. It was in Anaheim 20 miles from here, but sent back to Indiana for some reason. It took almost all day on the phone to the post office (1 hour hold time) plus calls to the pharmacy, prescribing Dr., insurance to get an emergency supply from the local pharmacy.

I sent my package priority mail. The packaged was shipped to the wrong city and took 2 days extra to rerouted. All due to USPS error. My label was created and printed by USPS online One Click so it could not have been my fault. I called the USPS office to complain and all they say was they do not warranty the Priority Mail delivery on time. Really? Even when they sent the package to the wrong city or country. Oh, Also the woman told me to call or write to Congress regarding my problem with USPS. I think USPS employees are on drug... No wonder they went bankrupt... FedEx, UPS and Amazon would not give this type of answer to their unhappy customers.

It has always been my saving grace, and highly depend on this service because of its reliability, trustworthiness, friendly old-fashioned care for everyone as individuals. I feel that the workers are underpaid; however, and during the holidays make a sacrifice in being away from their families.

Our mail provider had to be the worst ever. They do not put the packages on our front porch and I have even see this mail carrier throw our packages over the gated patio to our front door. Too bloody lazy to put package by on front door and knock. I am home everyday and we get mail late in the day. I rate this two thumbs down big time.

USPS is a wonderful and reliable service! Dedicated delivery! If customers could process their own packages thru self service the lines would not be so long. More self service machines for postage. Like that they do mail order on stamps!

Nothing EVER arrives when it’s supposed to even when you pay the insane cost for expedited shipping. Their “Flat Rate” 2nd day boxes NEVER EVER arrive in 2 days. And the new self-service machines are horrendous - always broken and beyond sensitive when it comes to inputting shipping information on the touch screen.

Much cheaper than UPS. Faster delivery compared to UPS and much friendlier. I will use the post office the next time I have to mail a package rather than UPS. Will also tell all my friends and family about the great service I received. Thank you!

I live in a small town, so my post office was not busy just 5 days before Christmas. My clerk was extremely friendly, the prices for what I was mailing were cheaper than I expected. (Calendars in an 11x14 envelope.) When the line started getting a little longer, the other postal worker opened the other window. I was a happy customer!

Apples to apples, still the best deal around. Unless your mail carrier is a dud, still prefer the postal carrier to the carriers of other companies. Plus the USPS app now allows you see what's coming, both letter & package information. I've had issues with other carriers in the past. Prefer doing my business with USPS whenever possible.

My local service at USPS is great. They are very helpful with information about rates, packaging. They have a wide range of services and prices are reasonable. Tracking is available and anything I have shipped has arrived when it was predicted to arrive.

My local post office is great but my problem occurs when it LEAVES here, goes to Phila and then gets lost!!! Cost for mailing is getting too high and quality of personnel in many cases is troubling. Phone tracking is not up to date and a caller is often cut off before message is completed. It's a terrible shame when one can't trust the post office! The specific post offices that need attention where I mail many letters and packages are Matawan, NJ (07747) and Somers, N.Y(10589). My 82 year old sister lives in Somers and I was told by the postal clerk that there are not enough carriers!!! Come on, I believe that you can do better. Matawan, where my daughter resides is just plain awful to deal with; they are rude and unpleasant. I'm just fed up with USPS except New Hope and Penns Grove, Pa with whom I deal with on a regular basis.

We use USPS exclusively for our small business shipping. We operate out of a very rural town in the mountains. Our packages are always delivered on time. However, in the past month we have had two items damaged in shipping. My only real complaint with USPS is their claims process is cumbersome and slow.

Erratic delivery schedule, jams oversize packages in mailbox, damages packages by jamming in mailbox, leaves packages at door sometimes and does not bother to ring doorbell, delivers to wrong address or similar address sometimes.

Lately, USPS has been making many mistakes and they could care less of course if they lose your item. They even delivered an item of mine to some other address and since it says delivered, I lost out. They lost a 5 set book (expensive), it says, "Left in facility waiting to ship," and yet never shipped, called and waited over an hour to speak to someone. They claimed they will check but same day said it was lost. How do you lose a big item like that? How irresponsible, if you ship anything with these guys make sure you have insurance because you will get screwed and this happened within the same month. They even shipped me other people's mail. They are really bad.

US Postal is great. Sometimes slower around holidays but still great service. I also think their employees are extremely helpful and figure out what is right for you when sending a parcel. I would recommend them to anyone.

Always great service. You can receive great service at a great price. We must support the USPS. I appreciate their service and thank them. You can always count on the post ???? Office for quick and economic service.

I send all my packages via USPS. I have an account with them and use my scale at home to weight packages that are not shipped in the flat rate boxes. I can then just drop them off at the post office or have them picked up at my house. I set up an account, have a stored address list which shortens the time it takes to complete the info, and they offer tracking info on the package both for me and the recipient.

Packages disappear in transit - a laptop with tracking was lost in transit in a Detroit transfer post office - reported it as lost - local post office (Hastings MI) didn't give a ** !!! Usps is a bunch of federal slackers with mush for brains.

UPS and FEDEX are awful. I hate when they deliver anything. They throw the merchandise by the front door and NEVER ring the bell or alert you to its arrival. Sometimes things lay out by the door all night. USPS always lets me know they're here. I support the postal service and trust them to deliver my packages and mail.

Overall pretty good service, but their price is high for anything over 16 oz., and hard to get/print shipping labels for first class mail, unless you are using eBay or something like that. I have even registered with USPS online, but am only able to print Priority labels.

Last year I sent a certified letter with a check to save my home from foreclosure. It was supposed to be delivered in three days. Instead they never received it. It cost me thousand more dollars thanks to them. And you this day they still have no clue where it is.

The last thing I shipped through the USPS was a very heavy book. It would have cost about $24.00 if I sent it first class priority. Since there was no hurry, I sent it "medium class" and I was shocked it got there in only 2 days for $3.26.

Priority mail sent 3 days ago, still not received by the recipient. Unacceptable service and unacceptable standards. I hoped for the best, and received the worst. You expect this in retail these days, not at a federal level. Although with the shut down in government currently caused by the Democrats, I shouldn't be surprised.

USPS is often bad mouthed. But overall, considering expectations of patrons, they do a fine job. They deliver weekends and even on Sunday at times. UPS and FedEx don’t do that. I have rarely, if ever, had problems with sending or receiving.

I was expecting a Priority Mail Package that was sent from PA to AL on 1/7/19. Estimated arrival was 1/10/19. When it did not arrive I signed up for their handy little tracking notifications. The fact that it was late did not upset me greatly, as no one gets it right ALL the time. But what concerned me was that there was no tracking scans after departure.

On 12/31/19, we mailed a package via USPS by Priority Mail Express to be delivered on 1/2/19 (since 1/1/19 was a holiday). Upon checking tracking, the package arrived at the San Francisco Distribution center on 1/2/19 (the same day as "delivery" at 7:04 AM and never moved again.) Today is 1/16/19 and nothing has been resolved. Multiple calls have gone unreturned. We have received ONE phone call (1/7/19) informing us to file a missing mail search. I was finally given the district office number in San Francisco where you only get a voicemail to leave a message, which I have 6 times with NO returned call. You can never speak with anyone and the representatives we have spoken with have all gave us different stories, basically telling us they don't know anything. I guess since it's not their package, they could care less.

Always deliver on or before the promise date. Never had any damaged goods. I shipped and received ammo, car parts and fragile items. Usually the best price for 2 or 3 days out. Also, they will deliver to the door and just not to the mail box at the curb. Also, never read a story about package theft with the USPS.

I think that the postal workers take more care with parcels and packages. I have yet to receive a damaged article that was delivered by the post office. The delivery person always rings the bell to let me know that I have a delivery.

USPS does not seem to care about its customers at all. Service is so random it drives me nuts. Customer service is almost non-existent. You can never get the same response from them, the only thing they seem to be able to get right is junk mail.

USPS needs to be cheaper. They have the best service for a greater amount of money. There is no way they should charge so much. I want to support government agency but they need to change their prices. UPS gives them a challenge but I feel like our government run agencies could do better.

I use Amazon and they use USPS for their "last mile" (as well as other carriers). USPS misses their SLA on nearly 30% of their deliveries. Horrible. As we speak, I have 3 deliveries pending from USPS and 2 of them are late. They don't scan their parcels properly and timely, parcels get misdirected. USPS is the worst of all the carriers.

Someone, and I suspect it is our carrier, lies about delivery dates. They send information to the sender that the package has been delivered 2-3 days before I receive it if I get it at all. In addition, our carrier can't seem to tell the difference between our street and another one 16 blocks away - we get mail for each other constantly because we have the same HOUSE numbers on DIFFERENT streets. I avoid using USPS at all if I have any choice in the matter.

As I live in a rural area and have no USPS home delivery, my mail is stuffed into my box a lot of the time so much so I can't take it out and my purchases online come to me in a battered condition with no recourse to report or complain.

Customer service is one of the worst. They simply do not care. They lost my package. They didn’t reimburse me for my loss entirely even though I had receipts and photos. I went all the way to the top. Awful experience but that is the norm.

In April 2017, I mailed pkg to NC, tracking # indicated it was delivered, it was not delivered until 2 months later, no explanation and I was refused a refund. On 12/28/2018, mailed pkg to same NC address, tracking number indicated it would be delivered on 12/312018, it was delivered 1/7/2019. REFUND???

I have used all the shipping couriers. Especially for eBay. Of them all, USPS has the best, most consistent, most reliable and most convenient of them all. Also, packages always come undamaged and placed in a convenient place and out of the outside elements.

I've been using the SURE service where UPS or FedEx takes the parcel to USPS for delivery and have been very pleased so far. I would definitely recommend this service along with UPS and FedEx for my packages.

Less damage and lower price than when I used to ship with UPS. Fedex ground is better, but it's a pain to take stuff to their facility. I have been happily using the postal service for over ten years now.

Recently my husband ordered 2 packages from Amazon. Both packages were shipped via USPS. We received one yesterday. The other says it was attempted to be delivered yesterday and Sunday but they could not access the delivery location. Both my husband and I were home both days and no one attempted to deliver. We received one package so why couldn't you deliver the other? We were told we could not pick it up from the USPS office either. They would have to redeliver. Why? So it can happen a 3rd time? Another time I had a watch stolen and the package was returned to sender empty. They did nothing about it. No reimbursement, no investigation, NOTHING. When ordering from Amazon now, if they say they are delivering via USPS, I won't even order it. They should stick with letters only.

This is about the current processes at USPS that can be improved. I came to local office to ask for detail about package not being delivered while tracking number showed delivered. What should happen: agent file a claim on my behalf, and someone at USPS works on the case. What actually happened: they asked me to call the distant distribution center myself. They only responsible for collecting fee and push it to their queue to enrouting. Second problem: Phone wait is as usual long. 1 800 222 1811 for tracking question, take 1 hour long of wait still no one picking up. If you lost receipt, you can't track item. They can only look up your credit card transaction within 7 days from transaction date. This data should be at least 30 days backdate. 7 days is too little.

The cost would be appropriate if it got to its destination when promised. The fact that a package can be sent to the wrong address with not only the correct address but the correct zip means some one is slacking on the job. Too much money for the poor service.

I think they do the best out of all postal service or carriers. They are often forgotten in the big scheme of things. I do see them as the most reliable and friendliest as well as dependable. I will continue to use them even with all other choices.

USPS services is cheaper than all the other companies. Their delivery info has been right on target and sometimes delivered pkgs earlier. Their prices are way more reasonable and cheaper than the other companies' high prices and unreliable deliveries.

I use the company for personal and business, for an professional outlook on day to day strategies, for getting things from one place to another. There are many different shipping methods for use, that can help guide you to a more better accurate, outlook for the shipping.

Our new mailmen are terrible and do not pay attention to the names and addresses. Our mail is often delivered to the incorrect address. We also have constant lawn damage as a result of their carelessness.

Package mailed from Asheville, North Carolina, via ground transport on December 17, did not reach Arlington, Massachusetts, until December 26. I was not informed that priority mail would have been a better option at that time. This was my last mailing. However, my usual experience with the USPS has been excellent.

The USPS lost the package. It was mailed from WS NC to WACO TX but was sent back to Greensboro NC distribution Ctr. The package was mailed in Dec. 13 with priority delivery on 12/18. However, the package was not received until 12/27/18, two days after Christmas. Very, Very poor service.

Recently I used their 2 day priority shipping domestic mail service and it was delivered after 5 business days. I have very important documents that I need to get shipped from my university. Usps tracking doesn’t really say where the mail was located. It’s an awful experience.

While shipping packages out of state over the holidays, I looked at the online site to determine if I used 3-day Priority would it arrive before Christmas Day. The site said (not verbatim) 'ship on Thursday in the above manner mentioned and it will be received by Christmas Eve 2018.' When I got to the post office the lady who took my packages not only told me to 'slide them toward her onto the scale myself (???)' but that it had an 'estimated arrival time of Christmas Eve.' I told her what the USPS online site delivery schedule said and she said 'at this point nothing is guaranteed.' As well, I wanted to insure one package for $500.00 and she failed to add that to the package (thankfully it arrived safe), and when she was finished sticking labels and postage on packages she merely 'tossed' them into a bin behind her, never looking over her shoulder.

The last time I expected a package the mailman didn't know the route so returned all the packages and the USPS pretend that I pay for the shipping again. This is the second time they do this and never take responsibility for their mistakes, just want to charge again for the services.

Excellent service... except for the wait-in-line at counter normally due to customers not having packages ready. Recommend a sign telling customers to have all of their packages labelled & addressed before meeting a postal agent. This will improve efficiency/productivity while making customer who are in line with all packages/envelopes properly labelled & addressed happier.

Can't call United States, they don't deliver on time, won't refund two-day delivery. Been 3 months I haven't seen the package yet. When you call 800 number you get overseas. In other words, you're not interested.

I have not only contacted my local postmaster but have personally spoken with my postal carrier all to no avail. I have had a full length, puffy coat crammed into my mailbox, all books I order end up with broken bindings and bent and again crammed into my mailbox, anything glass is done for, and because I live in a third floor apartment, my mail carrier refuses to walk up the stairs to deliver anything. Today he left a box of books that he evidently could not cram into my box on the last step of the second flight of stairs. I ended up tripping and falling over it as it was nearly invisible against the grain of the wooden stairs. My dog fell as well. It was a disaster. I am disabled (and also have severe damage to my left leg) and I go up and down those stairs more than a few times each day with the dog. I keep them totally clean of snow and ice and spend a small fortune on ice melt.

I mailed 5 boxes from Marietta, GA on Dec 31, 2018 priority 2-day delivery and up to now 4 boxes have not been received. 3 of them were sent to FL, 2 to the same address. I filed a "missing mail" complaint on all 5 boxes. The 2 that were sent to the same address ended up in 2 different locations in MD!! I waited on hold for 1 hour and 15 mins before I got to speak to someone at USPS who gave me Case #s for each missing box and told me I would receive a call from the P.O. within 48-72 hours. I got 1 phone call from NY saying the box never reached her P.O. and therefore she was closing her file!! I filed a complaint with the Postmaster General and suddenly I started receiving texts regarding their locations. None have been delivered as of today Jan 13, 2019.

Item shipped 1/2/19 in USPS Possession with first class mail and keep in mind this item is 5 hrs away. Today 1/12/19 just updated in transit to next facility... Lol... Lol... I can literally walk it here faster than that... Lame!!!

I sent some Christmas gifts out the day after Christmas, using Priority Mail. After 4 straight days of tracking the package and seeing “your package will arrive later than expected but is still on its way”, I realized that it was likely lost. I tried calling customer service, but got disconnected every time and never got to speak to anyone. I then sent an email, and was contacted by the local USPS post office guy. He couldn’t find my package, and he couldn’t find the contents either.

USPS is a joke! Case 1: Put in a hold mail request over Thanksgiving. Received email confirmation of the request, the start *and* the end of the hold mail period. Went to pick up my mail and they had no idea I had even put in the request (the local office did confirm I was in the right place, and had held mail for other apartments in my building). Still haven't gotten my week's worth of lost mail after getting in touch with customer support. Case 2: Ordered some clothes to my Queens apartment. The clothing company only had my Queens address on file. USPS decided to reroute it to my old Brooklyn apartment. Package was supposed to arrive today and it's still somewhere in Brooklyn having recently been "forwarded". Yeah, no duh.

The USPS has become totally unreliable. I ordered a product on December 28, 2018 which was shipped on a timely basis on December 31. Unfortunately, they shipped via USPS. The item was received at Plano, TX on December 31, but not processed ("accepted") until January 7, 2019! They sat on that package for an entire week before processing it. To make matters worse, It has still not been delivered, and the tracking system tells me that it is In Transit to the next facility. Expected delivery date have come and gone. There is absolutely no way to find out where my package actually is, or if it has been stolen by a Post Office employee, damaged, or just plain lost.

A certified mail shipped more than a week ago is still nowhere to know where it is. Online tracking is up to date at all. The information is 3 days ago. Call the customer service the wait time is 1 hour and after more than 20 minutes the line just dropped. The USPS should be closed for good with this kind of service.

Holiday gift checks have never been received and they were sent on December 15th from FL to RI. Then a check mailed from a totally different location in FL to pay a bill 2 weeks in advance. Never arrived to its destination a couple blocks away and it is a month later. It seems that ONLY mail with checks enclosed around the December holiday season have NEVER arrived and it has been a month now since being collected by USPS. All other mail has been delivered timely. Surely something very suspect is going on when this undelivered and missing mail is ONLY mail with checks enclosed and involves 2 completely different states, but all were sent from FL, just completely different ends of the state and from different people. Is mail scanned by USPS for workers to know there are checks enclosed? What are the odds of only and ALL check enclosed holiday cards and bills in the mail to go missing?

Tracking # **. Shipped 12/13/2018. Contacting Customer Service 1 hour 18 minutes on hold. Case # ** opened 01/04/2019 - No response, No ownership. USPS is not responsible for packages you ship with them, unless is insured.