FedEx Reviews

FedEx continued to deliver a package between 10 am 11 am knowing no one is home to sign for the package. I called FedEx customer service to let them know that I’m home at 3pm and asked if they could deliver the package anytime after that. The customer service representatives were rude, unprofessional, and said they can’t deliver the package when I’m home at that time, BUT they can continue to deliver the package everyday at the same time I’m not home. Due to their lack of customer support I cancelled my order because of the issue with FedEx. FedEx is making other companies lose customers because they do not care and are unprofessional.

Worse delivery company ever. Managing delivery options online don't work, no confirmation is sent until just a few minutes prior to delivery attempt. Looks like nobody cares at all. Do you really expect people to sit whole day waiting for you? Providing 4 hours window should be in more than 19 minutes prior attempt of delivery.

FedEx is the worst. Three times now I’ve ordered something that required a signature to receive. I have a job where I’m unable to be home for such things. They’ll only deliver signature required packages Monday-Friday. Somehow only shippers have say over how and where things are delivered. As a recipient you have no right to request pickups or any other changes. One of said packages I requested delivery after 6pm and was told their trucks don’t run that late. They also would not deliver it to the leasing office at my apartment complex. To date I’ve had to drive a half hour to the delivery facility twice to retrieve my package myself only after contacting the shipper for one of the packages to ask them to allow me to do so. I’m the trying to get the third from them. I get the need to ensure high priced products from getting stolen but convenience is absolutely no concern of theirs.

Oddly, within minutes of posting my review, the package was delivered. Luckily a neighbor told the driver that the package wasn't theirs and the latter delivered it. Thanks to him for making this right. Still aggravating, but I appreciate the follow-up on the part of the driver.

Order car parts, delivered to wrong address, called customer service said they could not find package after 3 days dropped case, thankfully the person they delivered to brought to us, bought some silver, was a sign to get, left it in my mailbox where you put the news paper, thank goodness I noticed it, still says has not been delivered, will nit be using FedEx anymore, they should had negative stars for review, cause I did not want to leave 1.

Horrible customer service, I would give zero stars if I could. FedEx failed to complete delivery on 2 packages within one week, failed to return my call as promised on status of an alleged "damaged" package & offered no help whatsoever on restitution other than just file for a refund. They claimed a holiday prevented delivery when there was no holiday on 9/30/25. I also sent a box via overnight delivery for $85.00 with license plates to my grandson that was carefully packaged by FedEx & then declared damaged during delivery, therefore unable to deliver or pick up, so our package is just gone, but I suspect it was stolen by a FedEx employee. I will never use FedEx again for business or personal delivery & am encouraging others to stop using them as well!

Dear FedEx Customer Service, I am writing to file a complaint regarding failed delivery attempts by your drivers. Despite the tracking record showing “delivery attempted,” the driver did not come inside the building, ring the intercom bell, or make a genuine attempt to deliver my package. Instead, the driver simply took a photo of the building from the car to mark it as an attempt.

I ordered 2 phones from Verizon. FedEx tried to delivery while I was at work. Left a door tag. I called the number AND signed up on their app so they could communicate when they would be delivering.... Crickets. No phone call, text or email. I called FedEx... They ENSURED me that the package would be left next delivery. 3 totally delivery tries ALL while I was at work. Would NOT leave my package! Horrible company. No ethics.

Horse shit company. Employees need better training. Website is horrible. A 5th grader could build a better website and do a way better job. The app told me the wrong time and missed my package 3 times.

Never again will I use a company that uses Fedex! My package has sat at the fedex hub in Georgia for 5 days coming to California. It was suppose to be here 2 days ago! Poor service. Don’t pay extra for faster shipping like I did. You won’t get it at the time promised! Called in to check on this package. Got someone on the other line that couldn’t barely speak broken English. Too hard to understand if you can get someone to talk to! Phone service is a joke!

Omg I can't stand FedEx. I ordered a car part and it was suppose to deliver between 10/1-10/3. This part is coming from Unionville, TN to Cleveland, TN. That 21/2 hrs from me. Tell me how my package is still sitting in Murfreesboro, TN location for 3 days. Now I get an email it's gonna be on 10/4. I leave for vacation on 10/3 and need the part. Now I'm gonna have to postpone to leave. Fedex get your head out of your butt and do your job. We don't pay for extra services for you idiots to take your sweet time. Fedex need to be shut down. People if you are mailing packages stop using fedex or pay for the shipping yourselves. I shouldn't be charge for speedy delivery if you can't do your job. I want my shipping fee back.

FedEx is the worst of the delivery services. My signed-for package was supposed to arrive yesterday or today. Tracking this morning said today between 10 and 3:30 this. Took a day off work to sign for it and it never came. Now tracking is saying the day after tomorrow. This happened with the last delivery also. Had to stay home 3 separate days before I finally got that one. Another package was left by the highway on the opposite side of the road, didn't even bother to come up the driveway. Their online chat and phone AI are completely frustrating and unhelpful. In the future I will not order from a company will be sending the delivery via FedEx.

If there was an option for no star I would pick it. The most unprofessional, inept, unqualified delivery service ever! Every time their delivery drivers has delivered to my Green Valley Ranch La Dora apartments they have delivered to the incorrect address. They also seldom provide proof of delivery picture so the customer can try to retrieve the item. Customer service another joke of investigation of 48 hour response is just another inept service outside of the USA that has no idea how to initiate assistance. Please do us all a favor go out of BUSINESS!

I will go out of my way to make sure FedEx never delivers to me, again. They LIE, they steal and they’re incompetent. Especially the drivers in Mesquite Texas. They are the worst. They’ve deliberately avoided delivering to me but has possession of my purchases. To me that is theft.

Absolutely the worst experience of my life. Ordered 4. Received 3. Truck has been down two days. Waiting on 1 tire and still nothing. 6,000.00 dollars in lost work. I will ever use FedEx again. And I will post negative reviews weekly until I get a response from someone that speaks actual English.

I had a shipping problem with them. They damaged the package would not return it to me or the recipient. I called over 20 times and went to the store I shipped it from. Open a claim and they just closed it with no explanation. I had insurance on it and they did not refund me at all! It was food and it was all spoiled because their policy is to return it to the shipper yet they didn't!

FedEx is absolutely terrible. The delivery drivers are completely incompetent. My correct address is clearly listed, yet they constantly try to deliver my packages one street over to a trailer park. It should not be this hard to find employees who can read an address correctly. I even pay extra for overnight shipping just to deal with this nonsense. Extremely disappointing service — do better.

I made a purchase via Amazon on Sept 23. Delivery date was Sept 25. It is now Oct 2 and I am STILL waiting on my package. When I track my order it shows it has been sitting in your facility in Memphis for OVER A WEEK with NO MOVEMENT!! This is RIDICULOUS!! Normally the issues we have are your delivery people don’t pay attention to addresses and just leave the packages wherever they want! But now THIS! If I have to use Fed Ex for ANY further purchases, I will cancel my order or I will WALK to get my order wherever it is because I’m sure I’d still get it before Fed Ex would get it to me!! WORST DELIVERY COMPANY EVER!!!!

Two years ago, they delivered a heavy cabinet to the building next to ours, carrying it up a flight of stairs and plopping it IN FRONT of my neighbor’s door, blocking it!

I had an issue with FedEx a couple of days ago. An important express package was supposed to be delivered at my house but instead of it being delivered to my address it was dropped off at another location. I had to call, pretty much threatened a lawsuit and file a complaint with BBB, ETC to finally get someone to take my complaint seriously then about 2 days later my lost package popped up on my porch. Still I didn't get any notification. My child happened to see it. FedEx needs to do better. The drivers need to stop putting people's important packages and mail anywhere they want instead of the proper destination. Due to my recent experience I don't trust FedEx to deliver my items anymore.

Very poor service! I would not recommend this service to anyone! My package sat in Illinois for two days! I could have went and got walking faster than their delivery service! The next time I order something if the company I order from uses them I will buy from someone else or ask to pay extra to use another shipping company even if it costs double!

FedEx is the absolute WORST courier there is out there!!! I have had more packages lost thanks to them not being able to deliver a single package to my house correctly! I wish companies would not use them when shipping out their products. Anytime I ship things out I’ll pay more to use a different courier than their crap service. It’s a wonder how they are even still in business.

FedEx accepted a package return and never refunded me even after a claim. I’m very upset, it’s been over two months going on three months, I have spoke with someone over and over again. It is very hard to reach them and on top of that when you do finally get in touch with somebody, they act like they can’t help you or do anything to help you with your situation.

Pretty bad when a few years ago a tandem FedEx trailer kills somebody in Brunswick GA. And you have a tandem trailer out on the highway in Yulee Florida just before the second weigh station driving in the left hand passing lane no excuse for this. Wish I would’ve gotten the truck number but when there is no trucks allowed in the left hand passing lane there is a problem.

Stupid delivery man couldn't wait 30 seconds for me to answer the door and left. I contacted customer support but they could be more useless saying they can't return to the same location In a day when it was barely 2 minutes since that useless worker left. The only reason FedEx is still in business is because of 3rd party companies still using them.

Waited for hours at my business (on closed day). Kept checking the tracking. Out for delivery. I was outside waiting. Checked again. Attempted to deliver! He did not!!! The driver saw my chain up but it's always up when I'm closed. We received packages at our side or back entrance. Trying to get a hold of anybody at FedEx is absolutely feudal. Customer service is in the Philippines. The lady said she would delay the package to my next open day which is Friday. Got up this morning to an email saying that it's going to be delivered today.

This FedEx Ship and Pack business provided great service and awesome customer service. Close in proximity to my home. Very helpful in answering questions on the phone and in person. I appreciated the information and assistance received.

My mom did parcel from India to US using some parcel service. I am in my second trimester now. It's been 20 days and didn't receive my parcel yet. I called to customer care and they told me to send all the product details, values, manufacturer's bills again to customs team. This is not the first time. It went smoothly last three times.. This is the first time I am facing this issue. All food items are completely homemade by my mom for me to eat during my pregnancy. By the time this issue sorts out. I don't think food items will be in a good state. The main problem is, they haven't even reached me out and told me about the delay. They just waited until I myself called them. They just doing timepass by stopping the parcel. They can happily put some charges and send the parcel. They are not even doing that. My mom attached all the bills and the money spent on groceries to prepare the food items. But these guys are again asking us to send email.

Booked an International Priority shipment with FedEx on Sept 20 from Austin to Mumbai with delivery promised by Sept 25. The package got stuck in Memphis, TN and never moved further. Despite raising a case on Sept 26, I received no proactive updates for 5 days. Customer support was extremely difficult to reach, escalation was unavailable after hours/weekends, and the only response I got on Sept 30 was that the shipment was lost. To add to the frustration, I was told I need to file separately for a refund. This is unacceptable service for a critical document. FedEx needs better shipment tracking, proactive escalation when packages don’t move, faster resolution of complaints, and a simpler refund process.

Terrible company, our package was stolen by a FedEx staff in Aurora, CO. Every time FedEx delivers, the package is either broken or delivered late. Many times we had problems with the FedEx either packages being broken or mishandled.

I had a package with expected 2 day delivery from a distance of about 700 miles. My package is now 1500 miles away in the opposite direction and 8 days since FedEx picked it up. They can't tell me when it will be delivered but they say it will be another 1 or 2 days until they can tell me. They also said the packaging was damaged.

Time-sensitive order, packed in dry ice. Driver was miles from my house, he takes it to another city, 20 miles away, and stated the package was undeliverable. It will be spoiled by tomorrow. FEDEX doesn't care, worst company EVER.

Horrible. The shipper required a signature, so as usual I'm waiting around for FedEx to show up, and as usual, they don't make it on time and then put out one of those "will arrive by 8:00 PM" messages on my notices, tying me up the rest of the day. They do this all the time. It's hard to believe they actually think they deserve money for this crappy service. I ought to bill them for all the time they cost me.

Delivery truck arrived at our dealership with a flat tire in July of 2024. Tire was unrepairable. They approved a set of tires and provided a purchase order for the repair. 14 months and many phone calls and emails later we still have not been paid. Very disappointing.

My bad, the notification was actually for a separate package. The merchandise split the items into two packages.

I went into the Rancho Cucamonga office and wasn’t familiar with how to ship this package and the young lady their name. Missy was very helpful and professional. Thank you Missy. You are appreciated it. 🤗✨💫

The package was not delivered at my front door. The package was tossed on my driveway and it would have been damaged by the rain or sun. FedEx drivers don't know the value of the money involved in every package we receive. It's not the first time and repeating and FedEx won't take any action. The shippers might be using FedEx for cheap price but the customers suffer.

I am sorry but FedEx has the absolute WORST route. My package was suppose to come around 2:00pm and didn't come until after 6:00 pm because they danced around my house. From going East right next to my home, all the way West, BACK EAST TO THE SAME SPOT THEY WERE AT. AND MADE A FULL CIRCLE WHILE TAKING 10 MINUTES EACH PACKAGE THEY DROPPED OFF. Please, if you have a choice, don't choose FedEx.

My package was not delivered but they keep insisting it was signed for by O. **. Nobody here by that name. Apparently the reps don't know that's what FedEx does when they can't find an address. They keep closing my ticket. Rep told me I needed to call a different number but didn't offer to provide it. I was promised a call back and didn't get one. The reps demonstrate a lack of understanding and empathy regarding a stressful situation. I would have used UPS but it wasn't an option.

FedEx has completely failed at even the most basic level of customer service. My package was originally scheduled for delivery Monday–Wednesday, yet the driver randomly showed up at 12:30 on a Friday with zero notice and demanded a signature. Some of us work for a living, so of course no one was home. The driver left a “delivery notice” that wasn’t even filled out. This level of incompetence is astounding.

This has been hands down one of the worse delivery services of all time. The company itself had zero answers for the issues created during my delivery and I was constantly sent back to the original shipper to make changes to the delays with my package. I ordered a 1 pound AMD Ryzen 7 9800X3D and my delivery was delayed by several days, landing on a weekend, then placed on hold, where I was told to contact the original shipper to remove the hold, all so I could potentially pick up my package myself, THE NEXT DAY!

I am so fed up with FedEx. I'm pissed off. Their service is horrible. I use to love it now I hate it. I never ever go through this company again. You can't talk to no one normal. Their hours are horrible. The kid I swear never delivered my package with a Pic of a side where you can't even read. Then the next day I wrote a letter on my door then he snap a Pic of my door finally with a tag I never got. I swear he can't even write. How do these people get a job and drive. Unreal. They need to do something or it close. I won't be their customer ever again. They suck. It's joke. UPS is a lot better and they treat you with a smile. Sorry but FedEx you need to go.

Fedex has rarely delivered on the original date, and usually doesn't update you when the delivery is late. My most recent gripe with fed ex is because I ordered 4 tires from Walmart. I got 3 tires delivered to my apartment complex on the first floor because the driver didn't want to go up to the third floor. There isn't anywhere to deliver packages on the first floor, so they were just left out in the open, and since not all 4 tires were delivered only three of them, there were zero notifications that the tires were delivered, so I am really lucky they weren't stolen. I am still waiting on the fourth tire and will have to cancel my tire appointment since all 4 tires weren't delivered together.

This company has the worst customer service system I’ve ever experienced. I respond to emails from them and they claim that I did not. I call and speak with customer service and they have no ability to resolve anything. They have no direct line and I have to keep explaining my problem over. Today I spent 45 minutes of my life speaking with two customer service representatives. The first one transferred me to a second one based on her lack of English language skills without telling me.

They shipped a vintage speaker for me (from Montreal to Toronto) and destroyed it. I could tell by damaged box that they had dropped it. The cabinet was severely damaged, cost me over $1,000 to repair and will never be the same. I will never use their service again!

FedEx used to be halfway decent but not anymore. I truly believe that they arrive at delivery dates by throwing a dart at the calendar. Why companies pay FedEx more money for the same or worse service than USPS is beyond me. Start saving us and yourself some money companies and just USPS. The package will arrive in approximately the same amount of time and we won’t have the frustration of expecting a package on a specific day and it not being there. Because FedEx and USPS use the same bot for customer inquiries, you know the one that tells you nothing and then tries to make you feel stupid by saying you didn’t ask the question correctly.

I have ordered thing a handful of times where the seller sends via FedEx. It gets lost or stolen about 50% of the time. I recently purchased a high dollar item, and of course, the seller sent with FedEx. Item was “delivered” today to an unknown location and signed for by an unknown individual. I attempted to call them about 10 times from different angles but all lines go to an automated system with absolutely no hope of talking to a real person. Absolutely criminal.

Zero, if it were a choice....FedEx does not follow delivery instructions. They are told in capital letters to deliver package inside the mail box in the lobby, as every person has their own code to retrieve their package, and this apt complex is huge.. Twice I have had my package from chewy stolen, because fed ex simply drops it on the floor, and other residents also have had this problem.. Chewy is kind enough to replace, but why should they have to..let fed ex reimburse them, or fire the driver! If they are not doing their job, then fire them.. We never use fed ex, as UPS is far superior..they always follow directions! Would never recommend FedEx!!

I am extremely disappointed with my recent FedEx delivery experience. The driver left a “delivery attempt” notice on my door claiming no one was home, but I was home all day. No one knocked, rang the doorbell, or made any effort to deliver. The package required a signature, and I had specifically taken time off work to be available.

My package has been sitting at the Kennesaw, GA facility for 8 DAYS! I had another package delivered at 7:30 pm on 9/24/25 and they just left it on the ground by the road. Didn’t bring it to my door, just left it on the ground by a busy road! I rely more so on the USPS than FedEx. Always have issues with FedEx, ALWAYS!

Fedex is so slow I have gotten 4 delivery dates sat at home waiting and it's still not here. My item was shipped 9/13/25 it's 9/24/25 and I still don't have it. This is the slowest service I've ever seen. I'm going to cancel my order with Serria tomorrow through my CC if it's not here. My first delivery date was 9/17/25 now they were way off. I will not order from serria again because this is not the first time I've had this issue with FedEx. And that is who they use. No more. I will never order from them again until they change delivery company. I spent 1000's of dollars with them each year. No more.

Every package that I’ve received and which has required a signature upon delivery has followed the same pattern. Initial messaging indicates that the package will be delivered between 8:40 AM and 10:40 AM. Then, somewhere around 10:30 to 11:00, FedEx sends a message that the package will be delivered between 1:40 and 3:40 PM - but surely by 8:00 PM. I see this as FedEx having the ultimate disrespect for your time.

Absolutely terrible service. Delayed by days on picking up an already prepaid package and then I get billed over $30. And there's no way of contacting a human being to discuss/correct the error. I've called numerous times over the past 2 months and never received a response. This company is horrible and I will absolutely not ever recommend it to anyone. I demand a refund and expect an apology. I may even file with the Better Business Bureau about the fraudulent charge. And for some reason, I can't even post this review.

I have fairly frequent international deliveries and FedEx is the ONLY company I ever have problems with. If you can navigate the "AI Assistant", you'll get routed to the Philippines or India, all they do is ask for a Tracking Number and tell you the same thing you just saw on the app. Sometimes they'll give you random and changing excuses, "we don't know where the package is coming from", "there's a form that's not complete", sometimes they'll change excuses mid-conversation, the standard appears to be to tell a customer anything to shut you up and get you off the phone. I called to file a complaint and guess what..."tHank y0u siR, wHat iS y0uR tRacKinG nUmbeR?" I would rather throw my packages in the sea and trust the tide to deliver them "someday" than deal with FedEx. Absolute nightmare.

I work for a medical place where we pay for overnight for our blood work to be sent and they seem to always for get to pick up the packages. This causes delays. This causes lack of care. Shame on Fedex. This is all the time.

FedEx is now charging a pickup fee and did not notify us. I was told by their CSR that it is on their website, and I told her who in the hell goes to your website and just reads it on a daily basis. FedEx sent us a bill for $170.00 for pickup fees and some of the days the FedEx worker/driver didn't even come to our location and pick anything up. I told the CSR that and she said, "Well it is like a subscription, you pay for a service even if you don't use it." I told her, "That is crap. I had items to be picked up and your driver just didn't come and get the package and you are telling me I still have to pay for those days" and she said, "Yes"! I am having to pay for a service your driver didn't even do, that is so wrong!! It is not my fault your driver was lazy and decided to not pick up our packages and went home early for the day! I would give you zero stars if I could!! We will no longer be using your service for anything!!

I ordered a MacBook Air for my fiancé who is going back to school soon. Fed ex was supposed to deliver it. I was at home during the delivery window specifically in order to be able to sign for it. Part way through the delivery window, I caught up with a fedex truck at the top of my street and asked the driver if he had any packages for my address or if he had stopped by. He said no to both and that it must be on a different truck. Minutes later I got a notification saying it was delivered and signed for. No package was delivered to my home and I most definitely didn’t sign for any deliver. My doorbell camera has no footage of anyone coming to the door at the time the package was supposedly delivered, and my neighbors confirmed that neither of them have any footage of a fedex truck pulling up in front of our houses.

I went to deliver instructions on their website. And told them to leave package at front door. Instead FedEx insists on leaving package in front of garage door, where It can be run over by a car backing out. I am willing to pay for another carrier to handle our packages.

FedEx delivers simply follow their GPS, never looking at the address on the box, we get 1 out of every 10 boxes, we will NEVER buy anything from any company that uses FedEx. When FedEx delivers to the wrong house they tell us to go look for it! The delivers are rude when I stop them and asked why they delivered to the wrong address over and over, they say that their bosses tell them to follow the GPS only, so where the GPS tells them they have arrived they stop the truck, grab the box and drop it at that address, IT'S THE WRONG ADDRESS!. A monkey can do better.

FedEx in Columbia SC steals packages. They are not reliable and no one can get in contact with them. When you use the automated system it does not help. The drivers takes picture of the package and not the address. Anyone can take a picture of the stairs. Do not depend on FedEx on 151 Shop Grove Rd in Columbia SC and be patient calling the customer service number.

Their customer support is nice and understanding enough but whatever communications software is used for the delivery team must be unreliable. Multiple times when I called customer service and talked to a person who said I could do XYZ to get my package, it ended up falling flat and being false. Very frustrating, considering my package was important.

FedEx USED to be the cream of the crop with delivery reliability and I'm at a total loss this year of 2025 as to what's going on? My recent deliveries (products bought from another company that uses Fedex as their shipping partner) ended up dumped on the lawn at the side of my residence some 60' from the front porch-in the hot sun! Today's delivery ended up on the BACK porch-which is obviously not used. My issues? First, I'm an old retired disabled guy with a bad heart and the deliveries of the particular product is PET food in large heavy bags!

FedEx is the WORST shipping company to deal with. We go through FedEx drivers like diapers for a newborn. They are lazy and make claims of attempting deliveries but they LIE! We have received three attempted deliveries while we were sitting at home waiting for the delivery... No one attempted...No attempted delivery cards ever left. If this was the first time I could excuse for lack of knowledge of our town but ALL GPS apps can find us. This has been about the 10th time they (lie) supposedly attempted over the last two years. When you call customer service after these last (supposed) three attempted delivery notices with no Delivery Attempt tags left anywhere to be found. And the FedEx app keeps saying attempted delivery. What a bunch of BS.

I’ve noticed every time the Fedex driver comes into our development, he’s racing all the way to the end of parking lot, coming to a sudden stop 10ft or so before my gate.. I advise to not do that. It's not only unprofessional but if you miss the brake you will plow into my front gate. This needs to be addressed before something happens. It's in the woodgate area in Holbrook NY **.

I have yet to get a delivery from them on the time indicated on tracking. Every time I’m receiving a package through FedEx, I end up having to go to my closest FedEx center 8 miles away to pickup my package. This has been going on for years.

Worst system. One package has not moved since the 20th. The other supposed to be delivered tomorrow but still sitting at Five City, Ohio and now no idea when it is going to be delivered. Worst system. Worst tracking. Worst service.

This is the WORST shipping company! I would prefer DHL over FedEx. Their shipments are ALWAYS delayed and you can never speak to a representative. Their customer support AI literally does anything to avoid you reaching a person INCLUDING literally saying "you can't speak to a representative" and hanging up! AWFUL COMPANY!!

FedEx Ground claimed an attempted delivery from their Redmond, WA today, saying the customer (me) was unavailable for delivery. I was home all day, they never came to my house (doorbell camera provides evidence). They claimed they left a door tag, but there is no door tag. On-line tracking says delivery will be tomorrow. By phone, customer service says it will be not tomorrow, but the following day. E-mail from FedEx says it will be in 3 days.

FedEx can never deliver my package to my house. It’s always delivered to another street 'cause they do not read address. I always gotta go through my neighborhood to find my package and I feel FedEx should of went out of business years ago. Always have had trouble with them delivering my packages. Picture is not my house, next street over from mine.

Monroe FedEx is the absolute worst delivery company out here. As far as delivery of packages they rate ZERO! I have the online app to track my package and my package went from Georgia to Monroe and has been sitting there for over a week now. I have called customer service. They can’t do anything, flagged my package and nothing. I happen to live about 20 minutes from where my package has been sitting and I’m not allowed to pick it up. Fed ex is a horrible company and would never ever recommend to anyone. If you don't want your package let fed ex help. Sorry company ever. Stay far away from fed ex. I will continue to post bad reviews about the Monroe NC warehouse everyday.

How is it that a company that is supposed to deliver a package not know how to drop off said package? I have been waiting for 3 days for someone to leave my package at my home and not just bring it back with them. No signature required for this package, just leave it and go, but they won't!!

Worst service I’ve ever seen. They mis-delivered 4 separate packages within 1 week. All have “disappeared” magically. They have 3 separate delivery address, which none were mine. Took 4 days to get ahold of an actual “human being”, who could not help as the addresses on file don’t belong to me. They also will not allow address changes as the change has to come from the shipper. The shipper can help because it’s “out for delivery”. All sounds like 1 big scam. So apparently “no one” has any of my packages, no one can track them down due to “their rules”. So I’m out a few hundred dollars with nothing to show for it. It will be the very last time I ever use their service, as either the company is inept or the drivers are or both. Either way the company has a serious flaw, that may be helped by the BBB or law enforcement.

Don't do business with these people. Go UPS or USPS. They always, I mean always! Either damage or late the package. Sometimes both. Nothing good on this company. Today, they just blocked my door. Only Fedex do that.

How does a company require a signature upon delivery but have a 14 hour delivery window. I can’t stand at my door all day to receive a package. By the time resident got to the door the FedEx employee was gone and a note was left “sorry we missed you please contact customer support for delivery options”. I contacted customer service and was denied 1. To have my package re delivered same day and 2. a hold at any available FedEx location. Leaving my only option as a new delivery date 3 days later. A day that I can not be home. FedEx needs to fix this. At least have a smaller delivery window or let customers pick a good time to ensure a completed delivery if a signature is required.

I never received my package. I ordered a package from Chewy. It was supposed to come within a week, but they delivered it to the wrong address. I contacted customer service, but they just closed the ticket in a couple of days and never helped me. So Chewy helped me. They reordered it, free of charge. It was delayed twice, and delivered to the wrong address again. Customer service still did nothing. I am going to boycott FedEx. I’ll never order anything that gets shipped by this company again. I’m going to make sure my online retailer doesn’t ship with them before buying anything. You’ll never get your packages from FedEx.

I have for years Praised FedEx even when friends hated them. Well now I am with my friends. FedEx all of a sudden has become very unreliable, So much so I have a package that as of this day 09/19/2025 is over 10 days late. Nevermind it has only updated a day ago from the 8th and has not moved again since and is still in the same state it was from the beginning of its journey. Then there was another shipment I had to call multiple times seeing the driver completely ignored the drop off day and drove right by my address. Then the next day did the same thing and they had to have the supervisor go get and deliver it so it wasn't late again. And even then It was still late.

My review is concerning the driver of truck 403949, License Plate ** on September 18, 2025 at approx. 10:15 A.M. This truck says it is operated by R. Jones Enterprises, Inc. I would like to make you aware of how badly this driver operates this vehicle and the liability that he exposes FEDEX too. This morning I was driving west bound on the I10 access road. I was almost at the intersection of Hwy 87. There was a UPS truck in front of me which was in the process of breaking for the intersection. I saw the FEDEX truck approaching at a high rate of speed in the lane to the left of me. What I did not expect was for him to get around me and swerve into my lane causing me to stand on my breaks to avoid this accident.

Absolute joke of a company, bugged website, unable to manage deliveries, non-existent customer support. Wanted to change the date of delivery (for a fee). The bugged system put me in a loop between tracking and adding address to my profile (which I already had added). Avoid at all cost.

Very bad experience with this company today. I ordered an item which was delivered a day ahead. But since we were not at home I requested for a hold. 2 agents helped me and confirmed that the hold was setup. But the items were delivered today. Calling FedEx was useless as they mentioned the hold cannot be created if the item was ready to be delivered. Whose fault is that. Now the agent offer to create more tasks and tickets for review but asked me to contact the vendor to resolve this. Calling the vendor and they made a request to take back and redeliver it tomorrow which FedEx refused to do. FedEx called again and offered to create more tickets but no resolution offered to the customer. 4 agents later no resolution, lack of training, not customer centric and incompetency.

I've had nothing but trouble with FedEx. I regularly order wine and so a signature from someone 21+ is required. The problem is that the delivery driver isn't doing his job. Twice now, in a row mind you, my driver left a door tag without a call, without a doorbell. I'm disabled, ironically being injured while delivering for Amazon, so deliveries are very important with my limited mobility. I spoke to a supervisor, who informed me that there is no fedex policy requiring the driver to call or ring a bell or even knock, which doesn't work on a multi family. I have no idea how these lackadaisical drivers are still employed. There's no accountability therefore no real care for their job. This ticks me off because I loved delivering and did it correctly and miss it every day.

Today at my place of employment I told the driver our receiving hrs end at noon. He started yelling he never been here before and don't tell him what to do. The more I tried to explain it's company policy the more he started to yell. He jumped up the dock and physically threatened me. What a sad representation of a company. White van.... no logos. I talked with corporate and requested he never return. How does Fed Ex hire such a person?

FedEx delivered my package to California. I live in Florida. Told the people that ship it to me that they delivered it so there’s nothing to people that ship it to me can do and FedEx will not help me no matter how many times I call customer service. They act like it’s not their problems that I spent money on a package that I cannot even get. I do not understand how this can be allowed. I hope I’ll finish. It goes broke.

I wish I could give 0 stars. FedEx is the absolute worst. I am at the point of a company only offer shipping with FedEx I will not buy from them. It’s always an issue. Their trucks leak oil all over my driveway. Packages are always broke. And today I had to take a day off work to sign for a package that at 5:40am was out for delivery and at 12:40pm I get a message stating my package is going back to Dothan and will be delivered tomorrow. So now another day off work.

A couple weeks ago FedEx delivered a package and left it out by my garage by the street. Usually delivery companies will place it behind my very accessible fence. The package was stolen. Had the seller file a claim. Fed ex denied my claim now I can't get the shipper to dispute the denial. Fed ex told me nothing they or I can do now. So now I am out of 300+ dollars I don't have.

Estimated delivery keeps changing. Original estimated delivery was Friday. Change to Monday. Now change to tomorrow Tuesday. This happens almost every package I get through FedEx. Another package that I received late was supposed to arrive Friday then they delivered it on Saturday.

That was the last time I ordered something and get it shipped by Fed Ex. It was one week later, box was damaged and also the item what was ordered. They kept it for one week at a facility and started working on it after I called several times.

Fed Ex left door tags indicating failed attempts. When I called after the second attempt, I asked if the package could be delivered between 5 and 8pm. They gave me a ticket number and stated they will try their best to honor the request. In the third attempt, there was no door tag even though I got another message saying third failed attempt. When I called to complain where was the tag they stated they will make one more attempt. On the fourth attempt, I was told that they will deliver between 5 and 8pm again but I didn’t trust them and so left work early to get my package—to then get an email saying ‘package is at the shipment faculty due to yet another failed attempt. They never even tried the fourth time and I wasted a half day of work for false information. This is an absolute disaster and this company offers nothing but poor customer service. Poor. Never again.

I now check the delivery company. If it's FedEx I don't buy the product. It's a pain in butt but I don't have to track lost packages or fight for a refund. Somebody buy fedex and make it better! Better pay package will bring in better workers.

I was supposed to have received a package today from Verizon. I was in my car and I seen the FedEx driver park in front of my door but he never got out the truck. Instead he took a picture from his truck and pulled off and lied that he tried to deliver the package but he wasn't able to deliver it. Crazy how people don't take their jobs serious anymore.

It's time for FedEx to close the company. I am writing to express my deep frustration with the repeated delays I have experienced when using FedEx services. Every time I ship through FedEx, I am left disappointed due to delays and the lack of clear communication or explanation. My most recent shipment, which was very important and needed to be delivered today, has been pushed to tomorrow—and I am not even certain it will arrive then. This delay has caused me significant inconvenience and frustration. As a major shipping company, I expect better reliability and accountability. Unfortunately, this experience has shaken my trust in FedEx services. I urge you to look into this matter and ensure more dependable service going forward.

FedEx is the most inept shipping delivery service there is. The tracking on my package never updated until the day it was supposed to delivered and it has it as being 9 hours away. When I call to get a more accurate status I am told that it will not be here today, maybe tomorrow or the next day, they are not sure. This package is very important and if you pay for something to be delivered by a certain time, a billion dollar company should definitely make sure that happens. I will never use them again!!!!

I would give them -10 stars. I booked the Premium Lugless Service that included FedEx Ground door to door services and it turned into a complete nightmare.

FedEx deemed my package undeliverable because the truck caught fire. FedEx never notified me till this moment. It still says they have my package. This package was going to save small nonprofit. Now closing.

Said package delivered. Pic of package at someone's house, not mine. Cust service said they can't contact driver & that they couldn't read barcode. If this was true, how could they notify me that is was delivered? Cust service rep was dumb as dirt. Tells me FedEx can't do anything, I have to contact seller & they have to contact FedEx. How are they not able to contact delivery driver? I guess they figure everyone is as stupid and useless as they are.

While in possession of your package they will blame the shipper for delivery errors! They have had this same package TWICE in a month's time and will not deliver, or allow me to pick it up! When you call customer service because their website sucks! Those lovely humans also refuse to assist in delivery instructions! This delivery service has to be the absolute worst! I recommend all shippers stop using the over priced horrible company!

If there could be negative stars I would click them all. Every time I get stuck with a vendor who ignores my pleas to not use this absolute pathetic excuse of a shipping company, a total and complete nightmare ensues. So here I sit again, waiting on the vendor, who confirmed with crapex's photo that my package was indeed delivered (The photo was literally a plastic bag on the side of the road somewhere, I'll be attaching) for another two weeks... Over a $20 purchase. How is this company still in business?

I am very disappointed with FedEx. My package was delayed for 2 full days without any clear explanation or communication. I had planned around the original delivery date, but the delay caused me inconvenience and frustration. I expect better reliability and accountability from a major shipping company. This experience has really shaken my trust in their service.

Missed delivered my package twice with 2 days. Lousy customer service. Drivers took made up pictures where to verify where I lived at. File 2 complaints. Customer service never sent an email or responded to complaints.

Fedex is the worst delivery service I have ever encountered. They have lost or misdirected 6 shipments to my home in the past 2 months, from 4 different companies. Each time they blame the shipper, but how can four different companies be to blame? Their customer service is horrible. It is almost impossible to reach a live person and when you do... they cannot help. I now avoid buying from companies that use FedEx for deliveries. Buyer beware!

What a crappy delivery service. I bought a phone from Back Market, paid extra only to have them use this service. (1) From the get go, the shipment was delayed 1 day. (2) Then they could not deliver and now I have to wait 2 more days??!! Geez, Amazon NEVER has trouble delivering to my location and when they have trouble they call me to my phone. Whereas FedEx leaves a cowardly note: we could not deliver.

I am writing this to express my extreme disappointment with the customer service I received today. A package that was scheduled for delivery was delayed by FedEx until tomorrow. Unfortunately, I will not be home then, and the delivery is chocolate so it can’t sit outside when it’s hot, so I called customer service to request that the package be delivered on Monday instead. When I attempted to make this change online, I was asked to pay $7. Since the delay was caused by FedEx, I did not believe I should be responsible for that fee. However, the representative I spoke with told me there was nothing they could do, that the package would continue to be delivered tomorrow and the following 3 attempts until successful delivery.

FedEx used to be the best delivery service, but it has become the WORST. I have delivery issues every time something gets shipped to me. It takes twice as long as it should because it'll get to Denver, and then gets sent back to the previous facility and send it back 3 days later. It's extremely frustrating. The worst.

I had to call FedEx for the 5 or 6th time now to make the same complaint and to resolve an ongoing problem with a driver of their company. Following the Multiple reports to FedEx without any help I have now had to contact the local police department to handle the problem. If FedEx had just been willing to do their jobs but then they would have to care about their customers to do that and they don't care for anyone. Just their bottom dollar. Just be mindful of your property and your pets. Trust your gut with these delivery drivers and stand your ground with this company. I had to go as far as calling the police y'all.... That's poor customer service at its finest! What tops it all off is I didn't even get my package.

6 weeks ago got text alert on phone package was delivered to my door. 5 minutes later checked, very small package was opened cell phone inside was gone. The driver's electronic thing said Lynn signed, Lynn wife wasn't even home. Lived here 30 years, house 1st EVER package that a problem with. Since Verizon was sending me the phone and FedEx said delivered verizon is billing me for the phone. Package being falsely dropped off isn't a delivery in my hand or by a signed by me or my wife. 100% believe driver stole my new cell phone. 5-6 calls to FedEx several hours of my time, then they asked me for photos which I did including a signature from my wife's driver's lic etc and the sig the driver had was a kind of a L made by a 4yr old and of course the L was easy to do since the package said Lynn on it.

This company is the worst!!! How do they expect you to stay at home 8am-8 pm, 12 hours for a delivery to sign ?? Ridiculous. In the modern world you should be able to pinpoint a very small window for delivery times. Every driver has a certain route and knows within and hour of when they’ll be in a certain area. Or have a texting system to give updates on the delivery. As the stupid agent I talked to said "we’ve been aro for 50 years and a billion dollar company" but that doesn’t mean shit. It just means there’s not many other choices and people accept the shitty service. Customer service sucks and could care less. They suck!!!

FedEx need to be shut completely down for dishonesty and code of ethics violations. The FedEx in Concord NC has a bunch of illiterate employees within that facility. My last 2 packages have been lost or misplaced and no one can never give correct information. FedEx lie on line by stating your package is on the way and it's never delivered. You call customer service and that's a difficult aspect as well. Customer Service is a waste of time to call. They give information just to get you off the phone. You get the run around. The CS center don't have a clue of what the FedEx pick up facilities policies are. I was told by CS my package was at the Concord FedEx facility and I could try to pick the package up before 8:30 pm on 09/11/2025. CS informed me that someone put in the system the customer will pick package up. I informed CS I did not call or gave any one that information.

Wish I could give zero stars. I paid $75 for 2 day shipping - dropped off on Thursday, needed there by Monday morning, and they guaranteed it would be there by Saturday night. It got lost along the way, did not arrive until Monday night, and the agent told the recipient that the sender (me) could request a refund. Now I'm being told I'm not eligible because I purchased 2 day shipping, not 2 day AM shipping, whatever that means. They've wasted my time - first call they told me to file a claim online, went online and the form won't load. Tried downloading the app. Called again, was transferred around for 25 minutes with no resolution. Absolutely unbelievable. Please use any other shipping carrier!

I made an $1800 purchase and FedEx was the shipper. My package required a signature. I received a email saying my package was delivered but I wasn't home so I immediately contacted FedEx and started an investigation. I also contacted the retailer. FedEx acknowledged I didn't receive the package and told me to contact the seller.. which I did. This has been going on for now 5 months and I have yet to get a refund. After trying to dispute it with my bank, I was informed that the reason why I kept being denied is because FedEx send them a bogus signature. I live with my 2 daughters and we we're all together. I even have the delivery driver knocking on my door and saying.. FedEx. FedEx will not take responsibility for my package and I'm out of $1800!!

Once again I am disappointed by this company. We were suppose to do a Lab for AP Bio 105 involving the metabolism of Daphnia, but instead I am sitting here writing this stupid complaint about a company who preaches about shipping and delivering on time but can never get their act together. This is not the first time this company has messed up either. We've previously done a termite lab, where the first time the termites arrived, they were all dead because of the late arrival. This is absolutely ridiculous!!! I used think of this company as a trustworthly, timely, system. However, they've made it clear that this is obviously not the case anymore. Ughhhhh.

They are even worse than USPS for being on schedule and delivering on the stated date. I would never use them, but people do and everything sent to me is late. I don't mind so much that it always takes them longer, buy don't tell me its being delivered on a Wednesday and have me there to receive it and then tell me at 5:55 pm that's it not coming because of "delays".

I ordered an item on eBay and the seller shipped with FedEx. Everything was going great and I thought my package was going to be delivered because it was 30 miles from my home. But no FedEx proceeded to ship my package across the whole country. I called customer service twice and got no help from them just excuses. I still don’t have my package it was supposed to be delivered a week ago.

Call local number only to get someone overseas that has same info as on app. Had to physically go to local hold location to confirm they had my package despite tracking showing still on truck from hub in neighboring town.

Ordered something almost a week ago that was supposed to be delivered by yesterday. Package is now delayed with no update. This company stresses me out. It hasn’t even gotten to the delivery station, as told by the automated system while trying to speak with a live representative. This company is 10/10 the worst when delivering and they’re always losing my packages. I always have this issue. Some of the drivers also like to throw packages and frequently delivers to the wrong address. They have no care in the world. I really wish companies stopped using them. They’re disappointing. I understand being delayed AT TIMES since bad circumstances do happen but not ALL THE TIME. Especially, when it has been sitting at 1 location for over 48 hours and no movement nor updates. I’m just going to do myself a favor and cancel my order. Though I really wanted what I ordered.

Absolutely horrible company, I don’t even want to order from a company if they use FedEx, had my electric bike on their truck for three days, but driver did not want to deliver it I’m assuming because too heavy, maybe they should of told me that instead of making me wait three days and then still had to go pick it up myself,

I have a concerned for the FedEx drivers. Why do you sit my packages in the middle of my porch, out in the opening where people that are passing by can visibly see it. It's like you are putting the package on display. You can place the package closer to the bricks or behind the big column on my porch. Do you want a porch pirate to steal the package since you put it on display. I dislike receiving packages from FedEx for this reason. If possible, please secure customers packages in a non-visible place. Thank you.

I’m extremely disappointed with FedEx. They lost my package, and the entire experience has been frustrating and unacceptable. I relied on them to deliver something important, and not only did it go missing, but their customer service offered no real help or resolution. I’ve lost trust in FedEx and will be looking for more reliable alternatives in the future. If you’re shipping something valuable or time-sensitive, I strongly recommend thinking twice before using FedEx.

FedEx has had my package for 4 days now. Quoting on my tracking that it’s “out for delivery” but each day I don’t receive my package. The website claims 2 day standard shipping and I’m now on day 4 still waiting to see if I’ll actually receive it. I leave for the beach tomorrow and ordered these items in plenty of time if FedEx wouldn’t be so horrible about actually delivering. I wish all consumers would use UPS or USPS they are actually reliable.

NO STARS! This company is the worst. Large shipment, 50 lbs. said it would be delivered on a Wednesday. Okay, great. Change it to be delivered on a Monday. Okay, take a day off. No package. Go online and pay $11.50 to reschedule to the original date of Wednesday. The site is not updated. The shipping information is not updated. Finally, I call customer service. A joke! Seven (7) minutes to get a person, who doesn't have any updated information. I said no, I paid the fee for a morning delivery. He puts me on hold. Comes back and says it will be delivered by 8:00 PM. NO! I paid a fee for morning delivery. That means 7:00 AM - Noon. Not 8:00 PM! On hold again. Okay, we will try to do a morning delivery. I've now wasted two (2) days waiting for them to deliver a package that I had to pay to have delivered. **

Fedex is run by yard apes. Took 10 days to get a package from Florida to Virginia and this is FedEx we're talking about. Most of the workers are McDonald's and Walmart x employees, just like most of America going down the toilet. Don't use FedEx.

My package was scheduled to arrive on the 6th of Sept., it is now the 8th and still no delivery. Tried reaching customer service, which is a joke. I can’t get a live representative either online or when I call on the phone no matter what option I pick…terribly frustrating! Automated service and tracking ID says it will be here tomorrow which obviously I guess we will see. It’s showing it has been sitting in the local facility for two days now so I’m not sure what the holdup is. This is why I always use UPS when I have option. I would’ve paid more just to get it on time.

Horrible. How hard is it to deliver the package to the right address? So Horrible. I don't understand why you can find the right address to begin with 😕 especially when the package is expensive. It's not hard to find my house. Read the address correctly or don't do your job.

I don’t understand why companies keep using FedEx. My package been sitting in phoenix for 2 days. Which by the way I live in Phoenix. It’s says, barcode unreadable and replaced. Why haven’t you delivered my package? Amazon would have had it fixed and sent out that day. My other package is sitting in CA and it says will be delivered today. How I’m in phoenix. A few years ago they were stealing my shoes I ordered from Nike. Kept saying they were lost. I never had a bad experience with other delivery companies, just FedEx.

My last two packages were “delivered” by FedEx; however, I never received the packages. This happened two days in a row. They were not located at any neighbors, whom are mostly family and friends. The two photos that show proof of delivery is not my home. As shown in the attached photos, one home is a log house and the other is a brick house. I live in a double-wide trailer!!! Additionally, I have cameras around my home, FedEx never came down my road. One photo shows 2 packages in the back of a small, white SUV. It was supposed to be one package delivered. Plus, I have a small, gray SUV. So, FedEx is very dishonest.

Horrible, unreliable, not trustworthy, and incompetent.. I waited all day 9/6/25 for work equipment that was being rushed to me by my employer. I downloaded the FedEx app and left directions for them to call me when they arrive as I live in a secured apartment building. Around 5-6p I received an email saying that they came and weren't able to deliver yet they never called or texted. I called the customer service number and the person I spoke with seemed like he could care less and kept putting me on mute. He said that he would make sure the delivery would be made today 9/7/25 and yet again nothing arrived. Mind you my employer paid for rush delivery because I need the delivery in order to do my job, yet it has yet to be delivered.. I really wish my employer would stop using FedEx..

I have never had an issue with FedEx until now! I am totally disappointed and upset in their dishonest staff. Opening and stealing $1426.00 worth of merchandise (jewelry) as well as keeping my information, receipts etc. that I work hard to pay for. The delivery arrived Friday 9/5, when it was suppose to arrive Thursday 9/4 according to the tracking info. This was a red flag in my mind knowing what was enroute to me. Friday they left a package that had been strategically cut opened, not torn or ripped and there was absolutely NOTHING inside. You best believe it has been reported. Someone WILL be held accountable for this! You will reap what you have sown!

FedEx has missed my delivery window. Unknown location of my package after hours on the phone with customer service over the last two days. No updates in the online tracking since Sept 4th at 4am, it's now Sept 6th. Was told only the lady who created my ticket can update me on where my package is. Was to get a call back yesterday but no dice called today still nothing and I have been told a different story from each person I have spoken to. They are dishonest, disorganized and have no idea whats going on since no one is in the US. Whenever possible do not use fedex!

I was supposed to have a package delivered yesterday, received an alert my unit number was missing. Called customer service, tried to have my unit number added. 2 customer service representatives said, that is against their “right policy.” Surprise, package was delivered today and my unit was on it….original label included full address. Called back to customer service the first employee would not let me speak, he spoke over me and interrupted me. I requested a supervisor, he said he would transfer me, he transferred me to his co-worker not a supervisor. She told me that customers are not allowed to speak to supervisors, it is against policy.

Pathetic! If I had the option, I wouldn't even give them one star! Four days later than the date they told me my package was going to be here! In all the years I've been ordering things, through UPS, DHL the U.S. Postal Service and, with even a company called UniUni, I've never had a package arrive this late! When I order products from this time forward, if I find out they're using FedEx as a shipping partner, I will cancel my order and find someone who doesn't use FedEx as their shipper!

Horrible, terrible, no good company. Why are they allowed to continually treat customers so badly?! Why are companies using their services. I will no longer buy anything from a company that ships with FedEx. My first shipment was damaged but they kept saying it was on the way. Got a refund, ordered from elsewhere, unfortunately they use FedEx also, and again I’m here waiting for the package… 3 days late now and all I keep getting is it will arrive the next day. A FedEx driver turned down my road and I got so excited. I stopped him and he immediately says, “I can tell you what you’re looking for isn’t on my truck”. WTF?!!! Where is it? How do they have employees? Again I will do ALL I can not to buy from companies utilizing Fed Ex. Maybe that will put them out of their misery.

If I there is a zero to choose to rate their delivery service, I will rate it zero. The carrier always placed the packages on the dirt closed to the road despite of the signs to deliver the packages to the front door. We are elderly and my husband is a disabled veteran. We have a long driveway. I have to drive down at the bottom to pick up our packages. We have no issues with UPS, USPS or Amazon only FedEx. I have complaints so many times and nothing has been resolved.

My package was supposed to be delivered on 09/04/25, it was delivered but to the WRONG PERSON AND ADDRESS. This isn’t the first time this has happened. Been told for 2 days now that it’s getting picked up and will be delivered to me. THEY HAVEN’T EVEN picked it up yet from the person that called and told them it’s not theirs. This delivery service needs to be shut down, y'all never do anything right. All of the employees lie and are very rude and say that it’s back on the truck for redelivery and then the next time I talk to them I’m told it hasn’t been picked up yet.

I’ve had so many packages missing from FedEx. They take it to the wrong address on Oakdale Street. I never lived on Oakdale Street my life. I don’t know what’s going on with them. They should be closed. They wouldn’t even do a claim for me. They dismissed my claim and they stole the iPhone that’s on the chair And now they won’t even let me submit this.

Randy was the best driver ever. He delivered in a storm and waited on me to arrive to get my signature!!! I can’t thank him enough. Great customer service!!! Very friendly… I hope you continue to stay in my area. Thank you!

Two days in a row, I have been given a delivery window of noon to 4:00pm. Yesterday, they came at 8:30pm after I had been to bed. Redelivery was supposed to occur again today, again from noon to 4:00pm, but it is now 8:44pm with no delivery yet. Customer service was unable to provide any further details. Why would anyone use FedEx anymore?

Fed Ex consistently delays my packages by 3-4 days with ‘out for delivery’ messages daily until the end of day updates. From major stores, this is completely unacceptable. Chewy, Costco, Walmart; Fed Ex obviously isn’t concerned about their clients or consumers. With the daily updates being inaccurate, I feel this company is actually lying to the consumer. I would rather have honesty any day.

Why does FedEx provide a delivery window? It's so disrespectful. Delivery window says estimated between 8:10 and 11:30am, but delivery by 1:30pm. No delivery. Then, around 1:45pm, the tracking changes to "By end of day." I am sitting around my house waiting, all day. It's not 3:15 p.m. There goes my day. I literally lost half a day of work because of FedEx's disrespectful incompetence. This is pretty consistent with FedEx, too.

By far the worst delivery carrier. I avoid purchasing anything that is delivered by FedEx. Still awaiting my package that was to be delivered. Tracking has not updated either. No surprise there. And customer service? They are no help either.

If I could leave Zero stars I would. I live in an apartment building and am a disabled person. On at least a dozen different times I have had to call customer service due to the drivers leaving packages at the front community building when the apartment numbers are clearly on the package. I have even left delivery notes directing them to go to the back building where my apartment is. This is also suffered by my neighbors as well. Getting a live person is like pulling teeth, and I get "escalation tickets" that obviously haven't been resolved. It seems like a futile process.

Why is this multi-million dollar company so incompetent?! I have never received my package on scheduled delivery time! Whoever does scheduling must not know how long deliveries spend in transit. They always tell you when your package will arrive on their tracking page, but it never arrives on that day, ever! First, it gives you eta, then it says "by the end of the day", and after the day ends, it says: "We'll add a delivery date as soon as your package starts moving." Are you ** or something?! It just told me, "Wednesday, by the end of the day", like 2 hours ago! Now, you don't even know if ever or how soon my package starts moving?!

I ordered a package on 8-31-2025. It was setup for delivery on 9-3-2025. I was home all day waiting for my package. At 5:24pm the tracking showed delivery exception, no reason given. I contacted FedEx and was told a delivery exception done but no other information given. The package was 20 miles away and was told by FedEx they deliver until 8pm but for an unknown reason the wasn’t delivered. Package tracking #**.

My original delivery date 8/29/25. The next one was 9/2/25. The 3rd was today 9/3/25 between 11:00 am and 3:30 pm. It is now 5:30 pm. Still no delivery. I haven't even seen the delivery truck in our neighborhood. And of course, no explanation from FedEx.

Deeply disappointing and useless company. I was as told a delivery date and that I need to sign for my package, so I made sure to stay home the entire day as my time of delivery was "8am-8pm". Never showed. Got a new delivery date for the next day so I made sure I was home all day again, then got an email alert that I "missed my delivery" even though there was no knocking at my door or attempts to see if anyone was home. I checked and had a door tag, again there was never a single knock at the door.

Always the same answer when stuff isn't delivered. That "I requested a later delivery date" when I've even had their agents put a note on my address to deliver no matter what. I wish I could do overnight with USPS or UPS.

Ordered a product and estimated delivery was Monday the 1st of September. Then it turned to Tuesday, then it turned to Wednesday, then Tuesday morning it said it would be delivered within 4 hours, after waiting around 4 hrs, check again, estimated Wednesday again. I have zero way to contact customer service as they've made it impossible to get passed the automated system. Literal garbage company. Brand new flagship electronics shouldn't take 8 days after purchasing to ship in 2025. No. If I knew it would be like this I'd have drove the hour and bought it at best buy. Any other carrier would have had it to me last week. Unacceptable all around. Stop using Fedex.

can be left on the porch without a signature. I still have not received the package containing my medication.

I am so disappointed I cannot find the words. I called Fedex three times to have two recycling [light bulbs] boxes [PREPAID] picked up. Nobody came for three months. Am tired of calling and getting a confirmation number and wait on the phone forever. Very disappointing. Fedex used to be [used to be] years ago an efficient, fast and precise delivery company. NO LONGER! Pathetic company with incompetence rampant and out of control. Disappointing!

It's just such a horrible experience from beginning to end. From the horrific website to the dumb policies & procedures to talking to the lying delivery drivers The whole thing is a nightmare. I vowed to never allow a package delivered by them months ago and then I did sort of accidentally the other day (to get a super good deal on an item). Never Ever Ever Again! The item is still not delivered and this will be my third day of having to deal with their BS customer service and meaningless notifications. I am reading all the horrible reviews all over the internet and praying they go out of business SOON to spare others this mess. P.S. A few years ago it literally took them 4 months to get a case of toilet paper to me. I was flagging down every FedEx truck that went by for weeks just trying to get some help. Ridiculous!

Awful. They have really gone downhill. They don’t care too. My package never got me because their stupid driver kept trying to deliver it to another address. Can’t they read??! Are they now hiring illegals that can’t read English?! UPS is so much better. Never have any issues with them.

I recently relocated to a new state and had a family member collect some prescriptions that were accidentally left behind and mail them to me as quickly as possible. One of those items was a badly needed rescue inhaler. It has been 240 hours since the package was shipped and it's still not here. The distance is 630 miles. Some back of the envelope math shows that the package has been traveling at an average rate of just over 2.6 miles per hour. A PENGUIN can waddle at 2.7 miles an hour. An African spurred tortoise can travel at three. Congrats, FedEx, for delivering my package at a speed that is literally slower than a tortoise.

Driver couldn't find my house, so instead of calling me. They, for some unknown reason, changed the address label on my package. Yeah, it was delivered at wrong address. Unprofessional dog and pony show. No problems when dealing with UPS.