FedEx Reviews

If they deliver to wrong address they will show the driver’s picture of the delivered package AT WRONG address, then claim it was delivered. They then will make you fill out forms online and the form wants pictures of correct address, pictures of the items in the box or pictures of receipts. After 30 minutes of working on the forms the uploads go into infinite upload circles. If you try to go back, all is lost and you must start over!

I mailed my daughter’s car title with Fedex and paid $87 to be delivered the next day so she can sell her car before moving back. First they lost the package for over a day, then when they found it still took 48 hours to be delivered. I had to resend everything with UPS again and she received the second package before fedex. Now after 30 days they refuse to give us a refund!!! When they delivered the package, my daughter had already moved out of the state. They took no responsibility for their horrible service. I don’t even know where the package they delivered is right now.

Their name should be Fedwrecks. Half of the deliveries I've had have been damaged. Their drivers are lazy, don't even knock on the door or ring the doorbell. They just leave an 80 lb. package outside. Fedex sucks!

I've never received a package on time. This time the package requires a signature which requires me to be home but they change the delivery time and date constantly. Terrible service and almost impossible to speak to a human.

I would give it zero stars if I could. This company really sucks.. Don't know what happened somewhere along the line, but I can guess. I've never encountered a FedEx driver who wasn't rude, incompetent, disrespectful, a complete reckless driver & all-around dull-witted. I realize this is a big generalization, but if I didn't know better, I'd think a prerequisite for being hired by this company is to be short-sighted & incompetent. I try to live by the old adage "if you don't have anything nice to say, don't say anything at all".. But sometimes something is so blatantly bad with no one seeming to give a damn, & you just have to speak up! And this is not a snap judgement, but an observation over the course of many years.

I have repeatedly complained to FedEx about their delivery drivers. My FedEx profile has delivery instruction to leave the package at front porch only. One company I purchase from has placed delivery instruction on the shipping label. The packages are left at my garage door and even at my mailbox in plain sight for anyone to drive by and take pick them up. The drivers either can’t read or are willfully disregarding delivery instructions. I have complained to FedEx and am collecting complaint case numbers like trading cards. I have gotten NO response from FedEx! Photos attached are at a garage or mailbox, not my front porch.

Delivered item to the wrong house for the 5th time in as many years. The label had my address, but the door in the delivery photo wasn't mine, nor was it any house on my street. FedEx then closed my inquiry after two days, saying their investigation showed that it was correctly delivered. No investigation was done, because that's not my door and I still don't have my package. Their GPS tracking is bad and/or their driver lied. They said I should contact the shipper, but the shipper paid them to deliver the item to ME, so this is really not the shipper's issue. I'll likely get a refund, but I purchased the item on sale, and the refund amount will not allow me to re-purchase it. FedEx is an absolutely terrible company with terrible drivers. I'll never buy from a seller who only uses FedEx again.

Ordered a freezer and it was delivered all beat up. Top of freezer was bent in so bad as well as the bottom. They have no pride in delivering stuff any longer. Had to return the freezer. Also got a refund on a 36lb bag of dog food that was delivered open and the box was destroyed.

I have a box sent from my seller with phytosanitary certificate. I also sent my IMPORT permit with labels, and I had been required to file a DocuSign with the permit name and send copy of the ID of the person on the permit. Even when I sent all the required documentation the pack was sent back to my provider so I lost time and money. The pack was complaining with all the legal requirements to IMPORT so I have no clue why the custom agent at FedEx sent back my pack. Do not trust this company.

Been waiting 3 days for package requiring signature. Each day receive a text message saying delivery tomorrow. Next day, another message, delivery tomorrow. Finally package to be delivered. Waiting in the home. Doors wide open. Driver never knocked or rang bell. Took off without delivering. Now have to wait another day for delivery and if I can't make it to the door on time, they will leave.

Absolutely a joke of a company. My item is supposed to be delivered today, it has said at latest Friday evening for the entire week including last night when I went to bed. I awaken to find excuses for why it won't be delivered today but instead tomorrow, Saturday. The bar code is unscannable. They have to print a new one. Being of average intelligence and knowing how printers work, this should be a 5 minute fix at most. Get package, reprint bar code, put new barcode on and scan and continue on its way. Not set to the side and worry about later when it's convenient for you. There is zero reason to delay orders because YOU messed something up.

I'm sick of dealing with these FedEx drivers. They are so inconsiderate. They just throw your packages on the ground. I had a package that got delivered today to the wrong address and last week I had a package that got thrower on the ground and my product got busted

It is unbelievable how this company now operates. They've always had trouble with lost packages, but now the outright lying from their (clearly) overseas customer "service" has me at wits end. Pay for expedited service from France, and 3 weeks later it is still a 20-minute drive away, and no estimate on when they will get around to delivering it. Oy vey. Mind you, no customs hold-ups, no tariff confusion, everything in order, except FedEx. I'd switch right now to UPS, but they are even worse. We can send a man to the moon, but we can deliver packages. Waiter, check please!!

FedEx assessed me $8.66 for a package they claimed weighed 12 lbs when it only weighed 12 ounces. Since I bought the label through my eBay account, they will not speak to me about it and referred me back to eBay. However, eBay will not dispute any cases with Fed Ex that are under $10. Shame on both of these companies. I have no recourse to dispute this case. They are stealing customer money!

After placing an order on 01 May 2025 and paying nearly as much for "expedited shipping" (FedEx 2-day delivery) not only can the company providing my product not tell me where it is, FedEx only has "Label Created" on their website, and the people who constantly speak over me in broken English on their customer support line cannot provide me with any information and refer me BACK to the shipper who says the item left their facility on Thursday of last week, quite literally, the same day it was ordered.

Rarely delivers on time. Packages stay stagnant for days at a time making them multiples days late. I've had several over night packages get stuck at the local sorting facility for a week. USPS will get you your package faster.

Once again they delivered it to the wrong address. On their site now instead of just showing you where your order is I to be sent a code to my email. Put it to see the map. But being bounced around I was told I tried too many times and come back later. Meanwhile it's 9:30 pm. I go out to the garage and looked down the street, there was a truck sitting there. So I thought this must be Fedex. A few minutes later I looked and it was two houses down. A few minutes later he drove past our house. I go to my email and Walmart said it was delivered. I had the porch light on and our address is underneath it. I walked two houses down, we live in the country so they're not right next door. It wasn't there, coming back home I look at the house next door and sitting by their garage was a box. Their porch light wasn't on. It was mine. Not very happy, kind of screwed up my evening.

At this point, I don’t even think FedEx cares about their business!!!! FEDEX SHOULD GO OUT OF BUSINESS!! How is it possible that five packages, five different deliveries get delivered to the wrong address! Countless tickets submitted, and my packages are still getting delivered to the incorrect address! The homeowner turned the driver away and said the package was being delivered to the wrong address. I call FedEx they assured me that my package was gonna be delivered to me, only for them to turn around and deliver it again to the homeowner of the address that my package keeps getting delivered to incorrectly.

I had a box delivered by Fedex, to a drop locker. No combo to the locker by e-mail or text? How am I to get the combo, I'm walking with 2- canes, but your driver is too lazy to walk up a set of stairs. Or send a text with a combo to the drop locker. E-mail, nothing?? This is the second time the very same thing has happened in two weeks. The fed ex driver is too lazy?? Replace the driver!! No help at all!

I am absolutely appalled by the service I received from FedEx regarding a highly sensitive priority package of medicine that was mistakenly delivered to the wrong address. This isn't just a minor inconvenience—this package contained critical medication and personal data that I needed urgently.

On Feb. 28, 2025 I underwent enucleation surgery to remove my right eye which had cancer. I paid $1,000 to the Perelman School of Medicine to do uveal melanoma genetic testing. They sent me the report on April 25, 2025 via Federal Express. To date I have never received the report, which Federal Express has lost. I have spent an entire week sitting by the door, since the package requires my signature, but it has never come. I have dealt with their Customer Service, which is outsourced to somewhere in Southeast Asia and they have not been helpful. I have been a nervous wreck waiting for the report, but these people just don't care.

FedEx is unethically fleecing consumers. Yup, I said it. One of America's most trusted business institutions refuses to assume accountability for the inability of their employees to do their jobs. You have video footage proving that a driver lied about delivering your package, it should be easy peasy to get your hard earned money back, right?! Video footage is indisputable, right?! Nope and Nope because FedEx drivers are allowed to cover ineptness with lies and are never called on it. "Sure I delivered that package at 11:15 even if you, who was working on your porch all day, or your ring camera, that shows the porch, road, and mailbox, never saw me or captured me on film." Maybe he was wearing Harry Potter's invisibility cloak, you say? That would be more credible than FedEx.

I ordered a 4 person dining table set and a rug from WAYFAIR. Day 1-3, all of my items were delivered on the bottom of my steps and not at the door. There’s 7-8 steps to the door and they didn’t leave it there. The table combined (top and bottom pieces) was 300 pounds. The two large boxes with my chairs in it were also extremely heavy and I had to take those packages to the top of my stairs and inside the house when it should have been delivered at my front door. Very disappointed in the delivery standards. I will be filling a complaint with FedEx today. I ordered a 6” rug pad from Amazon. It came in a big box and it was delivered at my door. Not understanding why FedEx couldn’t do that. This was extremely frustrating 3 days in a row.

I have been trying to add my apartment number to the delivery instructions in the delivery manager section of the website. When calling them to get help with this, If you call them, you cannot get through to a customer service person. I tried over several days to see if I could get someone to help me just add my apartment number on their website, but no help is to be found. I live in a gated community. When they tried to deliver the first time they left a sticky note on the code box. When I called the number on that note, they said to leave the note in the office, which I did. Then they called and said they could not leave the package at the office because it was a commercial address. The whole situation was a nightmare. I finally got the package as the driver went to the office, got the gate code and was able to deliver the package. Very poor performance. Amazon comes by and delivers the packages to my door. No problem with them.

If you value your time, belongings, or basic accountability—avoid FedEx at all costs. I recently had a custom wall sculpture shipped to a client, only to have it delivered to the wrong address. The delivery driver even sent a photo showing my correct address on the label, yet the package was nowhere to be found. Instead of taking immediate responsibility, FedEx funneled me into a frustrating loop with an AI assistant. After several days of silence, I received an email stating that they had "exhausted all avenues" and that I should ask the shipper to file a claim. That’s it. There is no genuine apology, no meaningful resolution.

FedEx Fredericksburg VA is worthless. They mark a packaged delivered when it wasn't. Then they send it back to the shipper. FedEx has gone to the dogs honestly. They throw packages anywhere behind your mailbox on a busy road toss it up on the porch. I have even found a package lying in our wooded area recently. This was for a neighbor and not even ours. We had to deliver it to her. So I started delivering to my Po box with a street address. They won't even deliver my packages there. They say it is a incorrect address when UPS delivers there 15 times in 2 months and all of a sudden it is a incorrect address when FedEx tries to deliver there. The woke will go broke if the managers don't do something quickly. Because if you all are doing this to me how many others are expecting the same thing being done to them..

This is the fourth... FOURTH... time they have been late on a delivery in the last two months. My package, an item I need for work, has been in "We have your package" status for almost a week now and has not moved from its origin point. I've gotten to the point where I won't work with businesses that use FedEx for anything. USPS is better than this private embarrassment. Customer service won't tell me anything besides (paraphrasing) "it'll get there when it gets there and we won't do anything to get it there faster, if at all".

FedEx is horrible, the driver delivered a package to my neighbor but refused to deliver my package on Saturday 4/26. The driver put it to deliver at a later date, I did NOT request that as I was waiting for my ESA's food to be delivered. Today again to be delivered after I called about this. Today when asked for a supervisor the rep Martha lied. She said no supervisors or manager were there then said she did not have one. My pet has not had food since Saturday. Now I have to get a ride to the Vet due to she has not had food and I can't find a store who sells their special diet near me.

I had some very important papers that needed to be to someone overnight. It was sent from Murfreesboro TN to Nashville TN which is about 15 miles away. Paid for overnight Thursday for Friday morning delivery. The idiots sent it via Memphis Tennessee hundreds of miles away! Didn’t get there until Monday. Now I have a package sent to me from California and it has sat at the original warehouse for three days now. How do they stay in business?

I ordered a bookcase from Sauder industries approximately two weeks ago and FedEx missed delivered the shipment to a person in Sumter, South Carolina. I notified Sauder and they were good enough to send me a replacement. Unfortunately, when FedEx delivered the package to my door this morning, they dropped it on the concrete and more parts were damaged. Now I have to go back to Sauder and get them to send me a replacement parts. I specified that they not use FedEx because FedEx service in this part of North Carolina has been horrible since hurricane Halloween. Packages get delivered to their facility in Arden and from there there is no coordination no communication, just sloppy service.

Worst customer service on the planet! Have not used FedEx in the past and now I am reminded why? Took 7 days for a small package from Ohio to LA! Must be bringing it by bicycle! Find any other shipping company....This one is horrible!!

FedEx drivers have been putting our packages (large boxes) on top of our 6 ft. tall stone pillars (in the rain). I called to complain, but no one followed up as promised. On other occasions, I have seen them on security camera footage, ignoring the sign "Deliveries Here" and purposely throwing my boxes into my horse stalls or into a crate I had in the barn. When I complained, I witnessed the driver throwing my next package out his window onto my lawn. At that point I asked FedEx to ban the driver from my property because I was worried about what he'd do next.

Purchased a recliner from a seller on Amazon. Tracking through FedEx showed chair was delivered. Absolutely no sign of the delivery being made. Opened a case with FedEx and provided all requested information including a photo of the front of my home. I live in a very small town of 400 people. After two days, I receive a message closing the case saying basically, (We tried- can't find it... Sorry). That was it. Nothing about we will work with you to reimburse you or contact the delivery driver in your area... NOTHING. What is the point of opening a case if there is no accountability?

You all SUCK! I'm pissed off companies use y'all.... MOST of the time, packages show up damaged. What do y'all do before loading trucks, huh?? You play around by THROWING packages to PURPOSELY damage goods inside of boxes??? Also HATE y'all putting the packages RIGHT in front of the door so it's IMPOSSIBLE to open the frickin door to get the packages, especially when they're heavy! Lemme guess... Lazy DEI hires???? Just cleaned up a HUGE mess from two damaged packages and! ALL over the place! You SUCK!

I’m assuming you have to be a complete idiot to qualify as a fedex delivery driver, and an even bigger idiot to work in their customer service department. I had two deliveries this week my house number is 4022 and plainly displayed in very large numbers. First package delivered to 4020 made a call to customer service letting them know photo wasn’t my house. Thank goodness my neighbor is honest and brought my package later that evening. Next day package was delivered to 4018 again, notified customer service photo wasn’t my home. Again thank goodness my neighbors are honest and brought my package to me. The only thing customer service did was send a text if you don’t find your package notify the sender, how is the sender responsible for the incompetence of the delivery driver? I did file a complaint on the driver, however haven’t heard anything back as I was assured by the customer service agent that I would be contacted.

Every time we have a weekend delivery Fedex reports via the tracking info as "business was closed". Seems rather odd as someone is onsite here 7 days a week 24 hours a day. It's hard to express just how much their service sucks. We order supply items from Amazon regularly and they always use Fedex and this problem has occurred many times in the past. I don't know who manages the Fairfield California carrier facility but it seems like he/she needs to find another job. An utterly incompetent company.

I live in the panhandle and I order from FedEx on Wednesday. The wheels showed up on Friday from New Jersey and showed up on time but my lugs nuts was in Tampa FL and I have to wait 4 days to get lugs from Tampa. That's not but 5 hours and New Jersey probably 10 hours from.

Stop using g FedEx! Every day I get an email saying they will be delivering my package today, and every day it gets delayed another day. I’ve seen their trucks in my neighborhood, but they go right by my house and never stop. Worst delivery service ever!

I order from Chewy and they use FEDEX, if the shipment is over (20 lbs) they seem to throw the box down which tears the box then I’m dealing with moving a torn box. Sometimes the product inside is destroyed because of their handling and I have to contact Chewy for replacement (Chewy is excellent at replacing). My neighbor has had problems where they deliver packages and they leave them in the middle of his walkway where anyone can see. It’s a good thing they let me know so I can move them so they are not visible. It’s still at their door but not visible from street. You can tell drivers doesn’t consider trying to put in area where it can’t be seen, just drops it off wherever. I’ve never had problems with UPS.

Ellenwood GA site is always delivering my packages to my neighbor instead of me. They don't pay attention to addresses. Mine is clearly on the mailbox stand. Last time had to call the Henry County police to go to my neighbor to get my package back. I don't want this to happen again and have to contact Consumer Protection. This was the last delivery of a kitchen cabinet door.

This is a review of FedEx SmartPost Dallas Texas. I try to be careful on purchases online if any seller uses Smart Post. And from now on I will have to message these sellers to confirm they are using USPS or a service that is not SmartPost. It is a terrible service. Should not take a month to receive an order that USPS can deliver 3-7 days. Dallas has the worst hub and complaints and issues. No one would complaint if jobs and service was done properly. A few days late is one thing but weeks. Please stop this service and allow USPS to do their job without 3rd party interference. I have unfortunately a seller that shipped on April 7th and still no package at today’s date of the 25th of April 2025.

I purchased a 2-day prepaid label to collect my iPhone from Singapore Airlines at LAX airport. To FedEx credit, they sent me a tracking number. That is the end of their customer service. After several days, the iPhone is still at the SIA office. The officer at SIA said they called FedEx many times, but FedEx has not responded. SIA said that was quite unusual for FedEx. The fact is, my business is dependent on the availability of my iPhone. I am very frustrated that there is no way I can communicate with FedEx. They must have a good reason for tardiness, but this is abysmal customer service.

I had a prepaid FedEx label. I tried to ship the package today and it was not accepted by FedEx at 260 SW Port St Lucie Blvd Ste D, Port St. Lucie, FL 34984. The package was in a shoe box wrapped in a very strong kraft paper and taped with shipping tape. This type of package is always accepted by USPS and UPS, but not by FedEx. According to the attendant, it was against FedEx shipping policy, because the paper could tear. THAT IS ABSURD AND MORONIC. Then he said, they could repackage it for me for about $12. THAT'S A RIPOFF. THEY WERE TRYING TO FORCE ME TO BUY ONE OF THEIR OVERPRICED BOXES. Soon after, I took the same package to another FedEx location where it was accepted without any problem.

FedEx has been totally crooked and unacceptable today in the delivery of my package, tracking No. **! When I first checked the delivery update for this package today, 4/21/25, it showed the package was loaded on the delivery truck at the Cypress, TX facility at 06:49 AM, and said, "out for delivery". then at 09:43 AM it shows, "Future delivery requested", the package was taken off that delivery truck!!! Later I noticed a note saying, " a vacation hold was placed on this package" Which was probably done by someone at Fedex themselves, for sure it wasn't me!!! I called Customer Service and checked, spoke to a Nika, who said she had contacted the Fedex facility at Cypress, TX and told them I did not place a hold on the package, Nika said the package would be delivered today 4/21/25, by end of business. She gave me a Ticket#, **.

Pretty much on par with everyone else’s complaints. I cannot speak to other locations but the Fed Ex employees in Honolulu are the laziest, most entitled, unhelpful and unfriendly customer service representatives I have ever encountered. If I could choose never to ship with Fed Ex again I would. Unfortunately some organizations offer no other service. Fed ex has damaged items beyond repair that I didn’t even know could be destroyed in such ways. My waterhousing ports that cost $1250 a port were shattered upon arrival. Keep in mind there were securely packed with bubble wrap and foam.

Ordered two chairs from a company. Wednesday I was told it was on the truck and out for delivery by FedEx. Same thing Thursday and Friday. Multiple calls customer service and supervisors in Caribbean. Was told that local manager would receive complaint and request for callback but “may not receive” as managers busy on docks. Tracking number changed once during week; supervisor in customer service advised he would only provide last name initial and would not provide a telephone number for local contact. FedEx has lost my personal business and will order only from companies using another delivery carrier.

Paid for Priority overnight shipping in which the company was 100 miles away and had to wait 3 business days. I was never contacted and was never asked for compensation for there mistake. Their plane had problems. I had to do all the work to find out what the problem was. I will never buy or send anything that deals with FedEx.

FedEx is a rip off. I paid for Priority 1 day air delivery from FLorida to Colorado, $196. Package arrived 5 days later. They blamed weather in the central US. In reality, the package sat in Denver for 3 full days prior to delivery. Customer Service lies and provide no help. I filed a claim which was quickly denied. They take no responsibility and don't care if the customer is treated fairly. Avoid FedEx forever.

They are the worst carrier, especially in my area. There is no customer service or integrity. No communication or status updates for deliveries or pickup. They give a time of delivery/pickup and keep changing it every two hours - they have no clue what they are doing. The only have one truck in the area covering 60-70 miles and they overload the drivers. The website has no updates and the 'Driver Map' does not work at all.

A Fedex driver misdelivered my medicine and I called FedEx and they totaly lied to me. The driver left my package against a random wall on the 1st floor and I live on the third floor. I called FedEx about not being able to find my package. They sounded if they were sincere. However they made absolutely no effort to try and locate my package. They told me to look for it. A few days later I received an email say my package was delivered correctly, which it was not. In the first photo is my door and the second is where they left my package.

Fedex has gone downhill! There is no customer service to speak of, just a robot. Packages are often marked delivered and never appear as is case with shoes I ordered for work. Make no mistake, all carriers suck these days!

They have one job to do and do it poorly in my opinion. Packages are consistently delivered in terrible and damaged condition. I have videos of the deliveries and the packages were clearly damaged in logistics/facilities and not by the drivers. They must cost companies lots of money damaging shipments.

I paid for an overnight delivery of a personal check. It was not delivered until four days later. I received no detailed communication from Fed Ex during the process of delivery, filing of my claim and the issue I had. I was never told why my check was not delivered at the time promised and paid for. All Fed Ex did was send generic AI emails with no detailed explanation of the delivery delay, the filing of my claim and the decision to deny my claim. All I asked for was a partial refund for the service I did not receive. This is not how to serve a customer and I will never use Fed Ex again.

The FedEx Austell, GA location is an absolute joke. FedEx should be ashamed of the service they allow this facility to provide to their customers. This location deserves negative stars or any ratings worse than 0. I’ve not had a single package deliver on time for years because of this location. It’s a black hole and nothing is ever done to fix the problem. Customer service is no help and simply provide excuse after excuse. Their tracking system is useless as half the time a package is out for delivery isn’t actually on a truck and is still at the facility. At this point, FedEx would have to pay me to use their service. I always choose other carriers (UPS, USPS, DHL, etc.) whenever I have the option no matter the cost. When I don’t, I always request to ship any other carrier besides FedEx if possible now. It’s sad that a company as large as FedEx cannot fix a problem that has been ongoing for years. Quit the excuses and fix the problem already.

Every package I receive from FedEx… no matter how it’s Shipped (Express, Ground, Home) it is delivered the next day after it was supposed to be delivered. Delivery exception, weather, issue, undeliverable one day, but shows up the next day. Even refrigerated goods. I have to now make sure my medication is not shipped by FedEx or it will not be any good by the time it does come. I’m sick of it and my whole neighborhood is starting to complain about it. The Albany, Ga branch won’t even answer the phone at all to talk about it, because of the complaints.

I have dropped off several packages to FedEx from my business and never received this service before. I dropped one that I had the store personnel measure and check dimensions and then get charged 5 times the amount from my eBay account, then on the same day I brought in a package of bulbs that were fragile so the person said they could double box it for another $20. So I said great to be sure. Then they charged me another $64 for the dimensions that the person at the counter NEVER said was not part of new box but NEVER thought another bow would cost over $20. So they are scammers to say the least. I send out about a thousand packages a year and guarantee NONE of them will ever have the FED-EX logo on them again.

Fedex is the absolute worst delivery company on the planet. It starts with tracking, which is horrible. My package shipped from Georgia to Ohio in one day. Then did not move to out for delivery in Ohio for a week. I called 4 times on 4 business days to be told it would be delivered that day. Customer service is staffed with liars. When the package arrived the item was damaged and unusable. The vendor agreed to replace and sent me a printable return label. Pickup was scheduled for yesterday. No one came. I called today. Pick up is scheduled for tomorrow. I won’t hold my breath. Pony express was quicker and more reliable than Fedex. I do not think this horrible excuse for a company will exist in 2026. If you choose Fedex you will get what you deserve.

As a multi billion dollar corporation we will not utilize FedEx under no circumstances at all. I have sent out a mass email to all of my companies, sister companies, organizations that we financially back including non-profits to cancel all business with FedEx and to show proof they have done so after seeing these to poor gentlemen fired for standing their ground as human being no one deserves to be mistreated and disrespected and then get fired for standing their ground. So as of now and moving for we are done. We will no longer accept delivery from FedEx under no circumstances. All of our counterpart have been made aware and has agreed to not send anything through FedEx. Video link is here **.

Twice, FedEx left my package at the wrong address, leaning up against a fence door outside, and stated they left my package on my doorstep. FedEx even took pictures PROVING they left my package outside an incorrect address, with the wrong address in the picture. Their complaint process is a joke. I got the run around both times I called their 1-800 number. When I finally spoke to a human, they slurred all of the words together, making it difficult to understand. FedEx obviously farmed out their calls to another country. And, when asked to speak with someone else, or for the FedEx customer service representative to speak slower or more clearly, they refused.

1 star is way too generous - FEDEX is horrible. I never have problems from UPS, USPS, Amazon, DHL, Walmart grocery delivery.... But if I have something coming from Fed EX, I know I'm going to have a problem with late deliveries, frustration... I'll pay more not to use FEDEX. Just recently, the shipper chose FEDex delivery, shipped from Florida to NC, was suppose to arrive Friday, I live in a large home and have a very large front yard with a long concrete driveway, address on MB.

Was expecting a trampoline to be delivered, I didn't realize FedEx was allowed to touch our own personal property trash can we pay monthly for, that only gets picked up once a week, to out their own boxes in, the guy took up our whole entire trash can to where we can't even fit another bag in there, still having 6 days to go until next trash pick up, then to make it worse our package was propped up against my SUV. A very heavy trampoline that could've damaged my car, called customer service and the lady was really nice. Said they would find who was responsible but yet nothing was done.

Not good. I had an expensive order which required signature and someone being home to receive. They simply dropped outside and checked it as delivered. That’s unacceptable!! This is the standard these days? What if someone were to take it? That’s my money you’re playing with. Would not recommend.

Took the day off work to sign for a package. Driver didn’t even bring a package to the door, just stuck a tag on the saying that I wasn’t home. No knock. No doorbell. Nothing. Have it on camera. Called Customer Service and they said there’s nothing anyone can do, I either have to lose another day’s pay or wait until it gets sent back to the Sender to have it shipped another way.

In the last year only once has FedEx delivery made it to my house. Yesterday’s delivery was a now dying tree left at the side of the road 1/4 of a mile from my house. FedEx says it was delivered to my front door. The package was run over. The package was clearly labeled. I am a live plant deliver ASAP. They left it on the truck for four days with two of the nights in 20° weather which will kill an avocado tree. I called customer service three days in a row to get this tree out of the cold at night and delivered to my address. FedEx says they’re gonna call me back and they never do. The company that I bought the tree gave me credit but not refunding the shipping fees after review of the pictures I submitted. They could not offer me a replacement due to they are out of stock for the season. Fast growing trees has been nothing but wonderful, but it is not their responsibility to force FedEx to do their job.

Unreliable, never on time, drivers are lazy and incompetentI wish people would use other carriers. Very disappointed!! My road is under construction, mind you there are other ways to get to my residence my packages cannot get delivered there because of this! There is an alley they can go through that leads right up to my back door, but they are too lazy to try. Just shows how much FedEx values their customers, so I have to figure out how to receive my packages and do all the work. I HATE THIS CARRIER!!!! I would have left no star rating if I could. After receiving one of my packages, it was damaged so now I have to go through this all over again. STAY AWAY!!!!

With an absolutely shattered heart, we had to say goodbye to our beloved eldest dog, Dixie—taken from us most horrifically and unnecessarily. And we have FedEx to thank for that. Your careless, heartless excuse for a driver ran her over in our own yard—not in the street, not running loose, but on our property. And what did this worthless human being do? Nothing. No knock on the door. No ringing the doorbell. No attempt to alert us. Just left her there, guts spilled out, like she didn’t matter.

It is a terrible service with them. It supposed to be delivered in 2days but even though after 10days still they don't know where is the package. Every time they will say, "Someone will reach you in 24hrs." Their customer service also very bad. I need to send my immigration to USCIS but FedEx dropped somewhere.

This is the worst and less trustable shipping company, I used to have a FedEx account like 5 years ago, then they lost 2 packages and no clue where to find it, just having phone calls and new case numbers or claim number, but at the end no packages found, then after 5 years I have an emergency to ship 2 more packages and the only close location to me was a fedex, then I decided to give them another try, and then what?? Packages lost again, and same process, 3 support tickets opened, 5 phone calls at the end no packages, get just away from fedex if you don't want to lose what are you sending, using a zero accountability company called fedex.

I would give 0 if I could. I addressed the package wrongly. The company moved. The trouble began. I corrected the address to a FedEx delivery location one hour away, only choice given. Then next day delivery didn’t make it. Didn’t make it next day. Now it’s the weekend. Monday guaranteed delivery, never made it. Called 4th time Monday night. Told it was there. They didn’t scan it. Go get it Tuesday morning. Called Tuesday morning because tracking on website didn’t acknowledge it was there. Rep went through all of chatter then put me on hold and hung up. Called back. No record of previous call and was told it was there. Called the location and it wasn’t there. Called again. Rep said they would call truck and call me back in one hour. Never happened. Call again. Got rep says can’t find package. Talk to supervisor. She says, "I’ll check it out and call you back." Waiting on call.

FEDEX???? You have to be kidding. I sent an overnight envelope April 3rd to be delivered by 10:30 the next morning. 5 days later after 5 supervisors promised it would be delivered. Still have NO IDEA WHEN IT WILL GET THERE. The Post office told me that 2 day priority mail would of been there yesterday morning... If it's extremely important, YOU'RE A FOOL for trusting FedEx. This is paper work that needed to be at the Thai Embassy on Friday so I can transport my Wife's Cremations to her Family in Thailand. FedEx had the nerve to ask me what was in the envelope that is so important... ARE YOU KIDDING ME???? And as 11:15 April 8th, They are promising me again that it will be there by the end of today. That makes 3 days I heard that promise.

I got bad experience with FedEx. I ordered perfume Tom Ford online from Fragrance.Buy and they sent it for me via Fedex. The deliver guy leave it in front of the door and directly I got my shipment.. It was not labelled and the delivery guy stole the perfume and left an empty box for me. I tried to contact with fedex and after I did claim they response that the shipment was delivered. I know shipment was delivered.. But the shipment was not labelled and the guy delivery stole my perfume. I gonna share bad experience with everyone specially on social media.

I live in a little subdivision in Ohio. I can’t even tell you how many times FedEx has delivered my package to the wrong address. Of every FedEx delivery. Legitimately only about 60% arrive at the front door. One time my Dad had ordered material for his business and the sender mailed the materials via FedEx. When it said “Package Delivered” my Dad checked the photo. The driver had dropped it off at the end of a 50 yard driveway directly next to the road. Not even near a mailbox! Luckily. The owners of the house took a picture and posted the photo on a local Facebook forum for lost/ missing things. Thankfully someone saw it and recognized my Dads name and let us know. Ready for the punchline? They delivered it 22 miles away in a completely different city. They’ve delivered my packages across the street, by the road, next door and even as previously stated, random houses nowhere near my actual address.

If it absolutely positively has to maybe get there sometime but most probably not any of the times they provide then feel free to use FedEx. This review is for the Federal Express next day delivery service. They pick up packages late. They leave packages in distribution centers for days, they update delivery status slowly (if it all), and they constantly provide delivery times they fail to meet over and over again for the same package. Their customer support is less than useless (a literal waste of time) and their website provides hopeful information that is usually misleading or leads to nowhere. Why anyone would entrust this company to deliver anything is beyond me.

On Thursday, April 3rd, 2025, I visited the FedEx office in Woodbridge, VA to send a package containing two pieces of paper: a notarized Certificate of Origin and a bill of sale. I requested delivery by 10:30 am the next day, April 4th, 2025, and paid an additional $9 for a signature confirmation to make the full payment $65.45. Despite paying the full amount, I was surprised to find the package still in a Maryland facility on Friday morning, with the delivery rescheduled to Monday, April 7th, 2025.

Nothing else to say but FedEX sucks! Every order where FedEX is the shipper has been delayed for some reason or another! I dread it when a company sends me shipping information and it shows FedEX! I paid $43 for this latest order so that it could be delivered overnight. The order was perishable flowers and because of something, they're not arriving until 3 days later - guess what - flowers won't be good at all! You've got to do something to fix this! And don't blame it on the weather - it can't be weather related all the time!

At my address for 40 years, all delivery companies have always found me, given timely deliveries. In the past 4 years, Fedex can't find my address, adds delivery days, changes shipping labels as a stall not to deliver-- and I watch them go past my house with its well marked address, 2 times / day. My latest case shows my package took less time to go 3000 miles than to go the 30 miles from Rensselaer, NY to my house- 5 updates for delivery- still no package.

FedEx is awful. Live animals were to arrive Thursday morning. By Saturday still have not received even though they are not lost. Phone support is absolutely useless. They have caused the death of these animals.

If I could give zero stars, I would. FedEx has been consistently unreliable—delays without explanation, packages marked “delivered” that mysteriously vanish, and a total lack of accountability. Their customer service feels more like a brick wall than a support system, offering vague responses and no real solutions. It’s baffling how a company with so many resources can manage to drop the ball this badly, time and time again. Save yourself the headache and go with literally any other carrier if you value your time, money, or sanity.

$700 telescope not being delivered and FedEx is not providing any status updates. The package has been sitting in Sauget, IL facility for days and no one at FedEx knows why it's not being delivered. FedEx support is terrible, I was able to find out more making my own calls than FedEx internal employees were able to find out.

I had an encounter with one of their drivers today on the highway. This driver almost caused a multiple car pile up multiple times driving excessively over the speed limit and swerving in and out of traffic recklessly almost causing multiple incidents. When I contacted FedEx to report their driver they proceeded to tell me that they knew the driver even though I encountered them on the highway and proceeded to lie to me even further by telling me that they have already taken steps to reprimand said employee. When I asked to speak to their supervisor they told me without a tracking number they could not talk to me. This company does not care about anyone's safety and hire some of the worst people you have ever met to drive on the roads to deliver your packages. If you want a company that's all about your money and don't care about nobody's safety please feel free to use this company.

Never delivers on time, why pay for priority delivery by 10:30am when they do not honor that? No real time tracking to find out where the late package is. Horrible service. They need Tom Hanks back because their service has become horrible.

Worst delivery company! Most things show up damaged or broken, that’s if or when they actually arrive after being “out for delivery” for 3 days! I wish people would stop using them altogether! When I see that someone I’ve ordered is shipped through them I cringe.

Terrible, inefficient service. I ordered live animals and paid for two day shipping. They were being shipped from Arizona to Oregon, but were routed to Memphis, TN for NO GOOD REASON and now the package will be several days late, and the animals will have died by the time I get them. Does FedEx care? NO. Why send them back east where there is bad weather before sending them west again to Oregon? That is unbelievably stupid! The customer service rep told me that every package is routed through Memphis and that is a lie.

Have had delivery issues every time I have had a package delivered. It is a training issue that doesn't seem to be addressed. Drivers will leave a package in front of a garage door. The time of day does not matter. They for some reason will not and do not leave the package at the front door. I have had it delivered in front of the garage door, and run over the item when leaving for work. They will go into a garage and leave it on garage door. You have no idea where it is unless you hunt for. We were home and they left it in our open garage, open space and we noticed it a day later. Ridiculous, come on. Common sense should kick in but it doesn't. Has happened at our home our neighbors and even my parents. This is a huge training flaw. I have never not received a package delivered by Amazon.

The company does not care if you actually receive your delivery. They leave it in front of my door every time instead of moving a foot to the right. I have had multiple packages stolen due to this. I have contacted their customer service and ask them to simply move the away from the door, and they refuse. Today they left a microwave box right in front of my door for everyone to see. Their excuse is they can't control crime. Yes, they can't control crime, however they can help prevent packages from being stolen. I have put my delivery preferences on their website, and they have told me they don't have control over where their drivers leave the deliveries.

I live in Urbana Ohio and feel that because it's located this far from the interstate systems that drivers are lying as I've never gotten a package on time. Once it shipped from New York to local FedEx as expected. From there it took a week or more, I forget for sure but far beyond what their expected delivery time. Now they "tried" to deliver but someone magically requested the package be delivered at a later date. Yet I live alone and been sitting waiting and watching the tracking and once again it's on a truck out of Vandalia Ohio and there it sits until the driver has more for the area. I'm sick of FedEx. I was a flatbed class a driver and I know the industry and the problem of going somewhere that hurts making money but it's part of the game and the customer is not supposed to pay for it. You're a professional driver. Live up to it.

Unreliable delivery. They also try to charge for a delivery window since they cannot manage to have real time updates with today's technology. Every call in to the company is met with resistance and AI then disconnected your calls. After about an hour you get someone on the line who cannot even speak your language or understand your English language which is odd since I am in America last I checked. Why spend money on your technology and cheap labor if it is worthless??? Oh because it's cheap which then is rolled over into the quality of what you get at FedEx.

I am CONSTANTLY losing time and customers because FEDEX delivers when they feel like it. This morning, I received ANOTHER late package that was shipped on 3/25. Today is 4/1. I paid for 2 day shipping and this is the SEVENTH DAY. No ability to contact anyone, no compensation for LOSING my customer and the service he was going to pay me to perform for him, once the FEDEX SHIPMENT was delivered, which it WAS NOT, until too late for my business. Fedex, YOU SUCK. YOU SHOULD BE HELD ACCOUNTABLE FOR MY VERIFIABLE LOSS OF $300 in labor for what was going to be brought in to my business. AGAIN, FEDEX, YOU SUCK! With all the technology these days, you remain HORRIBLE, feckless, and more costly than just your shipping charge!

FedEx is the most incompetent shipper out there. They have delivered 0 out of the last 5 shipments to my address, spread over the past year. At first the driver would say he can't find my address, which has existed for over 20 years and no other delivery company has an issue with. They take a picture of the package at the wrong address while claiming it's delivered. Once I actually drove to the FedEx hub near me to just pick up a package myself because they claimed they couldn't deliver it and I couldn't get any customer service on the phone. The last shipment the driver took a picture of the packages on my porch, labeled them as damaged after delivering them, and then took them back. They were not damaged, nor fragile, and I have the delivery on camera. They were expensive parts and the driver probably wanted to steal them. This is a ridiculous company that I will avoid at almost any cost, and I work in Logistics as a career.

BEWARE!!! MAGNA UT SORTING FACILITY INVOLVED IN STEALING EXPENSIVE PACKAGES!!! I had very bad experience today with FedEx employee attempting to steps an expensive package. Package consisted of expensive display box that were displaying an ancient and authentic 17 different ninja style weapons (very rare). Custom display box was shattered by FedEx and then reported to me as damaged beyond the repair that they had to discard everything because "glass was leaking". FedEx employee also conveniently didn't take any pictures of damaged package. They were forcing me to file a claim without providing any information about the package, including its current state.

I am absolutely frustrated with FedEx. I get a notice that my package is on a truck but when any of my packages are slotted to be delivered from the Braselton GA location the delivery date changes and I don't get my packages till 2 days after they originally were supposed to be delivered. This has been going on for a few years now. Sometimes the status will actually lie and say they tried to deliver my package but I was not home.

03282025 1130am, FedEx store 1145 N 205th St, Shoreline, WA 98133, horrible customer service experience, some of the people at counter including the supervisor/manager will watch you as go thru self-service label printing but when you try to drop off the package at the counter, they all ignore you or stare and saying nothing. After waiting, the so-called big shot supervisor/manager will give you an attitude and say, "What do you need." I am sure a commercial corporation like FedEx doesn't want to hear this- Just help the customer and move on, but guess those people are too lazy/attitude to put any effort in providing customer service.

My package was scheduled to be delivered on March 26th by 1 pm and since it has an important document signature is required. So, I was keep on waiting on my door for the package. As soon as it was 1pm, delivery page got updated and it said now my package will be delivered by March 27, On March 27, tracking details are showing that my package will be delivered on March 28. It is such a bad service I ever received. I had to go through all this even after paying for overnight standard shipping charges. I want some of their customer service representative to talk to me asap.

3 to 5 days shipping has turned into almost 2 weeks and still no delivery date. I will not purchase things that will be delivered using this shippers. Don’t recommend anymore. Use Fedex unless you feel like waiting and waiting and waiting.

Packages being left in middle of driveway. Delivery photos are blurred. Sometimes box just thrown in yard. Tried contacting local office- no direct phone # or email. This has happened over a dozen time. Last time it was a COMPUTER!

If I could give them a lower score, I would. We've had issues in the past, but their blatant misdelivery of my package is a new low. Yesterday, I was supposed to receive the package, but there was an"exception:" When I called their customer service, the individual said that the driver was unable to find our address. (We actually watched the truck go by our house twice.) The rep said I had to contact the shipper, because it wasn't FedEx's fault. He kept laying the blame anywhere but on the driver. I had a receipt from the shipper that showed the correct address. Today, the package was delivered to the wrong address (they didn't bother to take a photo) and had some person named "MMonica" sign for it. I have no respect left for FedEx, and will ensure from here on out, that no place I make purchases from use FedEx for delivery.

We keep our gate closed during the day. Our regular FedEx driver will wrap a package in plastic and place it on our ledge (about 3 feet off the ground) if the gate is closed. But he will also toot his horn, and then I will open the gate. Today, we must have had a different driver because 1) he did not toot his horn. I looked out my kitchen window and could see him sitting in front of my gate, so I opened the gate. He was still there for another minute or two, and then he backed up, drove away and did not deliver my package. Instead he 2) stuck it 12-feet in the air on top of a gate pillar, teetering. I am five feet. I cannot reach that package. And he knew it, he saw the gate had opened and he said forget it, and drove off!

I ordered a radiator from Amazon. When my package arrived the delivery person never knocked or rung door bell and my package was open wth going on with y'all. My package should have been intact, y'all need to do better screening on your delivery drivers.

Was to receive my package the 20th/ Was told it was on the truck for delivery later that day. Received an email saying they had not delivered it that day. They would deliver it the next day. The next day came they said they had not received the package. Today the package was delivered but was delivered to the neighbor. I contacted FedEx because I do not get along with this particular neighbor and this is not the first time my package has been delivered to someone else. That x informed me there was nothing they could do about it. They would not make the driver turn around to deliver my package to me that I needed to contact TEMU and tell them that I did not receive the package so in other words lie to get another product.

FedEx was supposed to deliver a package today, but since it’s Friday decided to go back to the station with my package on the truck and deliver it tomorrow. This is the second time they have done this to me and I am calling the CEO of a major account of FedEx on Monday to fill him in on the terrible customer service experience times 2 now with FedEx. They are the absolute worst delivery company on the planet.🌍

It seems my experience with FedEx is no different from many others. According to them, my package was delivered on 3/13/25. Since I work from home, I was able to check immediately after receiving the delivery notification, but there was nothing at my door. I reviewed the photo they posted with the delivery confirmation, and it was clearly not my front door. I also didn’t receive a Ring notification, which further confirmed no one had been at my door.

Lost my parcel and refuse to help locate it. They use AI to communicate and it's worthless. Never again. Have to go back and notify the seller. Another dead end. It will take me weeks to get a refund. I'm already into it 3 weeks.

Why does FedEx charge a fuel surcharge still? They did that when gas prices were over $4.00 a gallon. They have been half that since then. They are like a government. They say something is just temporary until things get better and when they do, they keep the charge anyway. I think they think people are just used to them and will probably never complain. They and UPS need to get rid of them. They are transportation companies. That is their business. So, it should be part of their operating costs.

HORRIBLE!!! Three times now I’ve had a package that requires a signature indicate failed delivery because I wasn’t home and ended up picking the package up. I gave them the benefit of the doubt but this is nuts. I called customer service yesterday and they assured me it was marked as being their fault and it’d be delivered. Today it was allegedly on the truck at 1 am and out for delivery, then at 1 pm it indicated failed delivery because I didn’t answer the door. Someone was home the entire time and there is no video from my ring camera of them being here. Called customer service and they said they’d get back to me. Two hours later and nothing. Never going to use a business that ships with FedEx again.

My most recent experience is as the destination for a Fedex package. I ordered an item through Lowe's. A full 17 days later, it is still bouncing back and forth between NC, PA, IN, and IL. Pages and pages of tracking entries indicate they have scanned this thing dozens of times. They bring it all the way to the distribution center where it is supposed to delivered, and they then send it back to the origin, who sends it back here. They quit talking to me after 4 calls and now are giving the shipper the runaround.

I will never use FedEx again!!!! EVER. I will use any other service except for it. My partner lost his wallet on a flight so couldn't board. We had a family member FedEx his passport. We called FedEx and looked online and it stated we would receive the shipment the next day, a Friday, when in fact FedEx DOES NOT ship to Vancouver Island on the weekend. We paid the most expensive expedited service. The shipment did not arrive until Monday so we missed our flight had to change flights as most people know that is at your own cost.

Would leave 0 stars if possible. Always had bad experiences with FedEx delivering damaged packages but my experience yesterday and today takes the cake. I ordered a package over 2 weeks ago and finally got the email yesterday from FedEx that it was out for delivery. A few hours go by, and I get another email saying they couldn't deliver the package because my address was incorrect. So I check the tracking page, and see no wrong info anywhere, and decide to call them. Had to call 3 times, because my first 2 conversations were with their automated customer service system, in which I tried talking to it for 15 minutes, and both times had the system hang up on me before helping me at all. 3rd time immediately ask for a customer service rep, and thankfully get transferred. He tells me the address I'm giving him is exactly what's on the package, and that they'll send it out again in the morning.

Dale D. Ohio Customer Service. Reviewed March 19, 2025. I am an eBay seller and have been since 1998. I sold a Hepa Room Air Cleaner on eBay. I had the original box that the cleaner came in, because it was new and the box was sealed. I walked the box into a Fed Ex store carrying it under my arm. The item weight was only 38.4 lbs. FedEx would not ship the box because it had writing on it and pictures. It was the original box that the item came in and of course, the box had writing on it telling the Hepa rating room size and dimensions of the cleaner. FedEx charged me $23.40 for a plain box and said that they would put the original box inside the new box.

My packages are on time but delivered under a tree rain or shine. My telephone complaints provide response that it must be another division of FEDEX and not their fault. I have never filed an official complaint or sent anything back because fortunately the shipper has always wrapped in plastic first but that is no excuse for FEDEX to leave at the top of our driveway under a tree. Post Office, Amazon, and UPS deliver to the porch out of the weather.

I am an eBay seller. I also have a FedEx business account. I have been shipping FedEx for years with good results. However, I recently sent a set of boat oars to Ma and was charged an additional $300 for shipping. I called FedEx and because I purchased my label through eBay they wouldn’t talk to me. I called eBay and they gave me the dimensions that FedEx gave them for the overcharge... These dimensions were impossible.

A purchase in Oak Creek, WI goes to St. Paul. Then to Chicago? Then to Cudahy Wi outside Milwaukee. Then I believe it goes to Minneapolis, MN again? Then to Duluth, then finally delivered? Whoever writes your logistics for shipping should be shot! Also, delivery tomorrow on SUNDAY does not happen!

FedEx delivered my package to the wrong address. The delivery confirmation on their website showed a Picture and GPS location that was not the delivery address. I am not someone trying to commit fraud. FedEx's own delivery confirmation system verifies what I told customer service. Their customer service hung up on me multiple times. I told them it was an emergency as the package contained a prescription. I won't be purchasing from companies that use FedEx as their delivery company. They need to update their technology to flag deliveries to a wrong address.

I had an order supposedly delivered to my porch. They leave your packages outside. No security! They blame the people shipping you your stuff instead accountability of their leaving your packages outside in the open. The website says they attempt 3 deliveries before leaving your packages outside but this was only their first time!

I have had two frustrating experiences with FedEx for the same order, both due to poor handling and lack of customer service. The first shipment was marked as “Damaged – handling per shipper instructions” while in Kyle, TX. The tracking system advised me to contact the shipper, but when I attempted to reach FedEx for clarification, I was met with an automated system that provided no option to speak with a real representative. As a result, I had no choice but to report the issue to the seller, who promptly sent a replacement.

The local FedEx in Williston ND is the worst I’ve ever encountered. If you defined lazy, it would be a photo of Williston fedex. Customer service is awful, delivery never gets here on time, mistreated packages, you name it the fedex here Is the absolute worst. A negative 5 stars for sure.

I shipped a document with FedEx Overnight Priority. Document did not arrive as promised. Paid out the wazoo for overnight delivery. Could not reach a real live person to discuss. Document was delivered 1 day late. Did not expect a full refund but did expect a partial refund. I do not recommend this company!!!!

I would like to say that Fedex if the worst place to get a package from. Out of the last 10 packages, they were all damaged, box and the item inside. We have had to return them. We have tried to tell the people we purchase from that we will have to return it.

I have not had good service with FedEX delivery. For 3 yrs they have delivered my packages to another neighborhood EVERY TIME. I have file a complaint and never heard from anyone. Horrible service no one wants to fix the problem. Please explain to me why my address is on the package but a yellow sticker with my name is placed on the package with a different address and delivered there, where I have never lived.

How do you people stay in business! If you check your tracking five days later, it still says that you just accepted it! If I ran my business like that I'd be closed in a year. Which is absolutely where I think FedEx is headed for!

FedEx continually delivers our packages to the wrong locations: 1) wrong address; 2) drops package by a rural mailbox out on a public street; 3) places it in the woods; 4) leaves them in the rain, leaning against the house; 5) placed on top of a car in the driveway. I've talked with them numerous times about the problems and am told they will place delivery instructions into my account. The time that the package was left in the woods, it was leaning against a tree in the snow and the one left on a car was at a time that it was raining. I have two covered porches and my only request has been to have them put packages under one of them. They are completely inept in their ability to use common sense and/or follow simple instructions.

According to the Fedex website my package (lounge chair) was delivered! I never received it! Have been trying to get updates on my case through their website, which on my opinion is the worst service in the world!!! My tracking number is ** for authentication purposes!

Absolutely terrible company. They cannot keep up with packages and what packages they do deliver gets delivered to neighbors. I wouldn't even give Fedex 1 star. I will request another company deliver my packages from here on out.

Horrible Customer Service - if you can even call it that. I had guaranteed shipping at 8pm. 9pm rolls around and still no delivery - my package was still some 500 miles away. The shipper wanted a signature on delivery - I called FedEx and asked what their ETA was and they couldn't tell me and kept transferring. Zero English. I told them I'm not opening my door in the middle of the night and they would have to reschedule -- they still didn't comprehend and kept trying to send a text to my phone even though it was well after 9pm that my package was guaranteed delivery by 8 pm. Incompetent. I swear the rep I was talking to was sleeping and had no clue what was going on. Very sad service.

I tried to get a package that needs a signature delivered. Called customer service, got a person named Jessica, who tried to sell me a medic alert necklace?? This being FedEx I wasn’t interested. Wouldn’t do her job and help redeliver the package, talked over me, cut me off, then hung up on me because I refused to listen to her sales pitch for above said necklace I had no interest in. Then I found out they put a hold on the package and expect me to drive 45 minutes each way, out of my way to pick up the package that Jessica refused to help me with. I work so I can’t sit home and wait for an up in the air “we’ll deliver before 8:00 pm “random supposed delivery schedule. Then they sent an email March 9 saying they’d redeliver March 10, they didn’t because no note was left on the door. And because FedEx put a hold on it already. I didn’t put a hold on it.

Fedex is incompetent and their "customer" service is beyond ridiculously HORRIBLE. Package sent to a distribution center in Bloomington, CA, sent to another distribution center in Chino heading in the wrong direction to LA where it's been stuck since last Friday and despite 5 phone calls it hasn't been put on a truck to the correct location. Fedex' customer service reps are all nitwits, incompetent, English is not their first their language and they are a total waste of time. FedEx has zero quality control and no accountability. They should be sued.

Fed Ex is the worst shipping company I have ever seen. They NEVER deliver on time. Some people depend on delivers and waste time waiting only to have the date and time change before the end of the day. And forget about talking to someone, Their automated robots just brush you off without sending you to a rep for details. I will not only never ship with them again I will request shippers to use another company to ship to me. How hard is it to just be honest about when a package will arrive? And I don’t want to hear excuses about bad weather because most of the time I have researched then and they are lies.

Sent a package at a FedEx Office on a Friday to be delivered Saturday and paid the price. In more than one way. The package was delivered 3 days later. Why? Good question. It's their policy not to do weekend deliveries. Despite receipt indicating Sat delivery, FedEx does not acknowledge that contract. After numerous communications, untimely and simply incorrect notifications, robotic salespeople, NO SATISFACTION. Thus, I am no longer using FedEx. This was not my first rodeo. Class-action lawsuit anyone?

Absolutely the worst delivery service, I believe they are even worse than the Post Service. Almost every time I have something coming by FedEx they manage to screw up big time. I try to have vendors ship via UPS if at all possible.

Fourth package they delivered to the wrong house. Pictures showing delivery are great. Only problem none of them are of my house. Last two packages were never found. One of these they pickup up at the wrong house and delivered to another house that also was not mine. How hard is it to get this correct?

The supervisor (**) at the 23100 Michigan Ave location is Terrible and needs diversity training. And training on how to interact with customers and her staff. She didn’t want to make my copies because it was 5:10 pm and the close at 6:00pm. I will no longer spend a Dime at this location. The young lady ** was very helpful.

Still waiting on a part I ordered. FedEx took possession of the item in California 9 days ago. It hasn't had an update in 6 days. It was due to be delivered 3 days ago. California to Illinois. This is after the last 2 things I ordered online never showed up and said "delivered". I was home all day and no FedEx truck came down my street. FedEx is horrible. They can't do anything right. I will never use them again. I will request UPS if I order online or I won't be ordering online anymore.

Always late. They never communicate or update status in in real time. The package always leaves a warehouse in my city early in the am and is 'out for delivery' with an end of day promise that does not materialize for sometimes more than a week or more. I always have to submit a case requesting follow up and communication. FedEx has truly become the most unreliable and abysmal delivery channel ever. I will NEVER use them if I need to ship anything. I do not know WHY any vendors would rely on them.

I ordered a mattress, and the company opted to ship it via FedEx. Usually, this is not something I have an issue with, but a weather delay caused it to be routed to a state and city that does not normally come to my town. It was placed on one of that town's trucks, where it has lingered. For 3 days, it drives around St Joseph, MO, with a driver we will call Z for short. He then returns to his warehouse and lists why it was not delivered as a weather delay for 3 normally weathered days... It has been in the 40s both here and there for the last 3 days. It has not been delivered. I understand he does not want to drive the 2 hours round trip to drop off one box. I understand that it was shipped to them and left to them to deal with.

Let’s begin with FedEx refuses to deliver anything to my front door. Always an Easter egg hunt, and if it’s windy or raining, destroyed. So recently a delivery of (2) 6.5 ft x 28” x 12” 110 lb packages holding furniture. Aside from changing the delivery times and date over several days, the driver elected to drop the boxes off in my driveway leaned up against my garage door. No notice drop off. It was raining. A wonderful thing for press wood. Fortunately I happened to look out the only window that faces the garage door. Otherwise, I would have hit the opener and the two heavy wet boxes would have slammed down onto the hood of my vehicle. As luck would have it, the boxes contained the wrong items. The vendor assured me FedEx would return to retrieve the erroneous items right away. Been two weeks.

Hello. My experience with FedEx in the past two years have been terrible. Packages have been stolen because they are being left outside. The idea of taking a picture doesn’t help at all. Depending on where you live in the city, packages are always being delivered in my area late. I’m just so fed up with fed ex. I have to miss hours of work just to make sure I’m at home when the packages or packages are delivered. I can never get a morning delivery. I’ve noticed these carriers are getting younger and younger with no care in the world. Some of these companies need to get their own delivery service. I am so frustrated. Packages are being stolen everywhere, some areas worst than others.

The package was marked as delivered with a picture that was not my front door. My street is less than a quarter mile long. There is literally no way to mistake my address for another. The driver was clearly incompetent and just randomly picked some house to leave my package at. Creating a complaint issue with them is pointless as they never get in contact with you.

I consistently receive a delivery date and time but when that day and time comes the package isn’t delivered. I then receive an email several hours later that the package will arrive the next day. And for me that comes late in the evening. This time I will not be home on the next day. Looking into delaying delivery for a couple of days requires a $5+ charge to do that. If I did this in each episode this has occurred I’d be up to over $15 in fees. A one time event I can see but this is a regular occurrence. Seems to me a way to make additional income. I have not had this problem with UPS. And if there is a delivery problem I get a full day notice before the delivery day, not the night of the day the package was to be delivered. Such bad business.

Unreliable. They never pick up or deliver when quoted. Leaves me looking bad for customers. Recently dropped off a $2000 guitar and it sat for nearly 3 days before picked up. If you call customer service you get a robot that makes you more frustrated. I have never had issues with USPS or UPS.

Received a delivery today at my residence. The delivery vehicle was a box truck. Instead of backing up and turning around, the driver backed once and then pulled forward on my lawn. We had rain this morning and she almost got stuck. Now I have some deep ruts in my yard that will require some work to repair. This is not the first time this has happened. This will be the last! Train your drivers to not drive on the lawn when there is plenty of room on the driveway. Tracking number of the package: **.

Their tracking system is outdated, they don’t deliver on time and it’s impossible to get updated or proper informations, never on time, always has delays with no explanation whatsoever. It’s a very bad service and companies should stop using their services for serving their clients even better, pay us or give us rebates to accept deliveries from FedEx.

Fed ex drops off packages and forges signatures. Doesn't pick up packages when schedule, has cost this company thousands of dollars because express to them means whenever they feel like getting it....

I had a package with the correct address on it delivered to the wrong location, their picture taken of the delivery was in a mail room and not the front porch of my house. It was aggravating to get through the computer block response online to talk to a live human being, only to speak with someone in India. They put the responsibility on the shipper who had done nothing wrong. This isn't the first time and it's through the distribution center in Pflugerville Texas that has lost or delivered to the wrong address.

I think it’s real stupid and super inconvenient to have to not only set up an account but add your credit card number just to find out where my package is?!! Absurd!!! You don’t need my credit card number for me to find out where my package is that I already paid for. It’s a shame I can’t control who the people I buy from use as a shipping option, but the post office is better than dealing with this website. I didn’t even want to give a star but I have to in order to submit this review

My new personal favorite with FedEx is the boldface lie that the item was DELIVERED when it WAS NOT! How does one have a front door, hallway, mailbox, mailroom, yet the item that was “Delivered” is nowhere to be found?!?! And “Customer Service” (more like “Customer Harassers”) somewhere in the middle of NoWhereLand, DOUBLES DOWN on the lies!!! MERCHANTS DO BETTER WITH YOUR CARRIER CHOICES! Otherwise, you too, will be bleeding money!

Do not use this trash carrier to ship your package, they will most likely delivery your package to wrong address, 2 years ago that happened to my package. Cost $300, they sent the proof delivered with a picture which was not my home, are you stupid? Or you blind? Or your driver just pretend take a picture for proof but then take it back and bring to your home?. Tracking number: **, I WILL NEVER OR RECOMMEND TO ANY ONE TO USE YOUR SERVICE.

FedEx is notorious awful in delivery. I've had constant issue of delivery issues. Again, cannot use them since my vendor's delivery is only through them. In terms of delivery logistic from the vendor to last mile facility, that was good. They projected delivery time (and that was good). So I stayed home and waited for the delivery. I checked on the delivery status and it stated that it was delivered. Checked and no package. Checked the photo and that is clearly not my building. Tried to get the phone and get to the FedEx driver but he drove off.

In the span of three day FedEx could not get a package from Durham, NC to Clayton, NC. I get deliveries from other carriers on a regular basis so not sure what FedEx issue is. This is the second time. Their customer service cannot even be honest when you get them on the phone.

After the snow melted off my garage roof this last week, I see a huge dent in my less than 1 year old gutters. These gutters are 8 ft high and a regular vehicle comes nowhere near the gutters. Just had FedEx delivery and watched the truck back partially into my driveway. The rear corners of their trucks are the exact angle and height of the dent. Amazingly the gutter was hit right on a hanger and it was bent back over an inch. Very hard hit. No note, no message, no anything from FedEx. Amazon vans are rounded and wouldn’t make a V shaped dent. We have only gotten one UPS delivery in the last 6 months. I don’t have proof but enough circumstantial evidence to know a FedEx truck put a huge dent in my gutters. I am about done with Walmart Plus and Amazon Prime since they use FedEx for shipping.

I see Fedex doesn't read or respond to one of these reviews so I won't waste anymore of my time today with all the details. Had to call four times to get my pick-up address correct with offshore agents that I literally SPELLED my address for. Nope, package did not get picked up all day!

Rude unprofessional customer service, they are incapable of utilizing gps or navigational maps while blaming us for their lack of ability recognize an address they deliver to regularly if not almost daily. They often leave our packages blocks away at an incorrect address.

FedEx is by far the worst delivery company in existence. I receive multiple shipments throughout the year and nothing frustrates me more than when sellers use FedEx to ship. It seems as if 80% of the packages are delayed. I’m always surprised when packages arrive on the scheduled date. Also, pray that there are no issues with errors in delivery when customer service needs to be contacted. The reps appear to be trained to deny before investigating. The first response from the reps on delivery errors is “Did you check with neighbors?" Next, comes the callous response, such as “we have a tracking system that shows when packages are delivered.” There’s usually a call back after their investigation from a different rep with no apology; just the rep saying that the package was accidentally left at all the wrong point and that it will be delivered. I consistently request that sellers use competitors when I can control.

By far the worst delivery service out there, drivers never follow directions of leaving packages at the door. They're either inc and can’t read or they just don’t care? The latter is what I'm believing, they're just plain lazy. If I could give them zero or even negative stars they wouldn’t deserve that. 9 times out of 10 they never follow instructions. They always leave packages next to the road so it can be stolen. Only thing I can do since FedEX won’t correct this problem is to purchasing products from companies that use FedEX as a shipper. Companies get smart and use someone else besides FedEX!

FedEx is the worst carrier I've ever used. Literally 50% of my packages either never arrive or arrive more than 5 days late. A perishable order arrived after the holidays covered in mold. My Starlink system was "out for delivery" more than 2 weeks and they lied and said customer not available when I was sitting on the porch waiting and watched the FedEx speed right past the driveway. It's beyond ridiculous at this point. I no longer order from Walmart or Costco because they use FedEx.

FedEx used to be great, but now they are the worst. I bought something on 2/10/25 from a company that uses Fedex. Today is 2/25/25 and I still don't have it. They use all sort of excuses, "they tried to deliver your package" and claim that no one was home when I was home the entire time. Weather delays are used a lot. We did have a lot of snow, but 2 days later the roads were clear and dry, but still they said weather delays. The Post office and UPS had no trouble delivering packages. Now it has been marked out for delivery for 3 days. From now on I will not buy from companies that use Fedex as the shipper. UPS and the post office are much better.

I’m sorry to have to write and inform you that I will never do business with Scanpan again due to the behavior of their business partner FedEx. My set of pans and lids went out for delivery as two separate items: three frying pans and three lids. (I did place the orders separately, first the pans and later the lids). Fedex delivered the lids, which were ordered second, a few days ago. Since then the FedEx driver, Mohammed (that’s all of the information that I have), has played games with the package containing the frying pan set. He has never asked for a signature but has thrice marked the package in their tracking system as "Customer not available or business closed.”

Worst service I have seen, the package was supposed to get deliver today to my address, first it was showing to deliver by 1:30 PM, once time crossed it shows as will get deliver by 8:00 pm. Now it's showing it will get deliver end of the day, current time is 8:34 pm and I am sure it will not get deliver today. If you are not able to deliver please don't give false promise, I am waiting for a important document and not sure when it will get deliver.

Do not use Fedex. They are highly incompetent especially the back office. They seem to be doing nothing all day and putting customers on hold. The customer service manager I spoke with didn’t apologize for my package coming back to me instead of making it to the receiver. They will not issue a refund for mistakes made. They will delay taking to you and resolving issues. They will make excuses for no manager availability. Worst courier ever! Don’t use!

From experience I'm finding that FEDEX delivery personnel screw up quite often. There is nothing more aggravating than getting an email saying your parcel was delivered and finding out you didn't get it. On Saturday 2/22/2025 I received an email saying the parcel was delivered but I didn't have it. The supposed proof of delivery photo proved that the delivery was to a different location, not my apartment. The apartment numbers where I live are conspicuously displayed. I don't see how the delivery person could fail to notice he was at the wrong apartment. At another time a FEDEX delivery person failed to post a notice at my apartment door saying that delivery was attempted but that a signature was required. I can't know this if you don't tell me.

While I would imagine all the carriers are doing the same thing as FedEx, it still is extremely frustrating when you are awaiting delivery on a particular day at a particular time and they claim with zero basis in reality, that they tried to deliver your package and no one was available or the business was closed. It is obvious that they were simply unable to meet their delivery schedule and faked their attempt to cover up their failure. They then push your delivery to the following day. I have had this happen on multiple occasions and since this service is paid very well to get your packages there on time, this is simply outrageous behavior.

FedEx Claims mission statement is 'Deny and delay, deny and delay till the claim goes away’. 1. In Oct 2024 I paid FedEx to package and ship an expensive film scanner to a buyer in Canada. The Scanner was damaged while in the complete custody, possession and control of FedEx. Specifically, the buyer said the front end of the scanner fell apart into his hands when he unwrapped it and the case was dented. He sent photos of the broken and dented scanner.

Absolutely the worst out there, broken items, late delivery. Absolutely NO customer service. I wouldn't even give them a rating. One driver shows up and reeks of **. He was so high; he dropped my package....

I'm extremely frustrated! I ordered a humidifier from Lowe's on February 11, 2025, but my package has not arrived as of today, February 22, 2025. It reached Cumberland, Maryland, on February 15 and has been stuck there for seven days due to alleged weather delays. However, the weather warranted this claim only for two days. Today, it's 41 degrees Fahrenheit in Cumberland, MD, and 32 degrees Fahrenheit in Davis, WV. The roads have been clear and dry for days, but still, there are weather delays.

Driver was 3 hours late for package that required signature on Friday. Now I can't get my package until Monday. Will never use this service again. Unacceptable that this was not my fault but I still can't even go to the facility for pick up.

You get 1 star cause 0 stars isn't an option. I paid $10 for 2-day air shipping. It's been 3 days and I try to contact customer service only to have a robot hang up on me. Can't find office hours anywhere. All FedEx locations are dollar general. I think one of the wonderful FedEx employees stole my package. Or everyone there is extremely incompetent. Will be disputing and demanding a refund for paying the highest amount available for shipping only to be shafted.

I paid for 2 day shipping and it has been 4 days with no package, no answers from an open ticket, tracking showed it has departed Chicago and that is it. What a lazy incompetent company. Will not use any company that ships with them again.

Literally an OUTRAGE that no matter what you do, you cannot speak to a live agent about an issue with a package. I am FURIOUS at the amount of wasted time and effort I've put in trying to figure out what's going on with a package that, according to their tracking website has been sitting at their facility for an entire WEEK with no movement. I would NEVER use this company for shipments EVER for any reason. Absolute TRASH.

On Friday I paid for an overnight delivery. It's seven days later and I still haven't received my delivery. I guess I should've specified WHICH night overnight it was to be done on. If you have the option of FedEx or ANYTHING else, choose anything else.

If there has been -ve star, I would give Fedex a -ve for the worst customer service. My package was not delivered and continued to show "Out for Delivery" till I called customer care, who created ticket but for next 4 days no response at all. After 6 days, status was changed to delivered and then ticket was also closed... Wasting 5-6 hours in tracking my package and not getting any help from customer care, they are suggesting me to refresh the browser to check the latest status...These guys are ridiculously stupid and doing fraud..Lost package marked as delivered ..

If you really need something overnighted avoid FedEx. They will take your money and then claim due to circumstances beyond their control it's delayed. To avoid refunding you for a service you didn't get. Priority overnight is not a priority for them. Even after being a day late they couldn't make the 12:00 pm cut off. They will lie saying it will be 45 mins. late. Then it's by the end of the day. That then becomes late evening like 9 pm. This will happen over and over again with each delivery. It's as though their solution for failing their customers regularly is to blame the weather and lie. Avoid FedEx if you can.

Been waiting on a 2 day ship that is now 4 days and they do not know where the package is. We need our package. From now on when we buy something I will ask who is the shipper and if FedEx and they don't use other shippers we will not buy and go elsewhere. This company needs to go out of business.

Recently was the fourth time FedEx delivered my package to the wrong house. The previous three times I was able to locate the package at a neighbor's house. This time I have no idea where they left it. The photo in the delivery confirmation is obviously not my front door and I drove up and down the road I live on trying to find that door and was unable to do so. I contacted FedEx and started a claim for a missing package in which they told me that the package was not retrievable case closed and they would send info to the shipper and send me an email. I never received that email and the shipper never received that info either. After a week of playing tag with both companies I finally got a representative from the company that shipped the item who did a three-way call with FedEx only to be hung up on by their rep. I have spent hours trying to get this issue resolved and get a refund for the package I never received.

Delivery driver left 1300 dollars worth of tire out in the street 6 inches from my gate. Too lazy to put them in the gate. Had someone try to steal them and had a gun pulled on me. This could have been avoided if FedEx was doing their jobs. HORRIBLE!!!

Updated on 02/24/2025: FedEx is unreliable, lacks integrity, and cannot be trusted to deliver when you pay for overnight service, don't count on it. Their tracking app is window dressing. It kept promising delivery....The documents I was waiting for were 3 days late. Everyone I talked to couldn't care less. No apologies, no real answers, just handed me off hoping that I would shut up and go away. In the end, I am owed a refund for service not rendered. Do I believe that anyone at Fedex has enough integrity to do the right thing? Absolutely not.

Our dog can only eat prescription food that's not available locally, so we have it delivered every month. Somehow, FedEx lost this month's shipment, though marked it as delivered (we've been at the same address for a long time now and this is a monthly delivery). Our dog is out of food and will now have to go days without eating (because the claim process with FedEx and their search for the package took days to "complete") until a new shipment can arrive which unfortunately has to go through FedEx again *ARGH* since apparently they're the only carrier the company uses.

I will never use or recommend FedEx to anyone looking for a shipping company. For 3 consecutive days my parcels have been "out for delivery" but have not been delivered due to a phantom inclement weather issue.

I've never had FedEx delivery a package when their tracking software said it was going to be delivered. Also, almost impossible to speak to a human when calling customer support. If you do speak with a human, they do not provide any resolution or updates.

I used to use FedEx Air Service exclusively for 20 years as VP for a large Telecom company. We shipped so much we had the same rate as American Airlines, shipping at least 50 to over 100 packages a day, every day. They were good and reliable, the best at the time. Ever since they've instigated a Ground service over the last decade, the whole company has suffered from extreme ineptitude, poor performance and lack of service. I can't remember when I received a package that wasn't damaged and poorly handled. Their support is even worst, as they hide behind technology and force you to use it rather than a life person. To file a claim online, they require you to sign up and pay for a document service, which is unconstitutional.

I used FedEx Same Day Shipping to send a parcel from California to New Jersey overnight on a Saturday. They quoted me on the phone for a total amount of $360. After placing the order they said it would take several months to receive an invoice. When I finally got the invoice months later, it was for $707. Overcharges included services they originally said were included in the price. I will never use FedEx again.

Fedex is definitely not the courier to use "If it absolutely has to be there overnight." This is not the first time this has happened, but it is the last time that I will be using FedEx for a time sensitive shipment. Case in point: I sent an overnight priority envelope on Monday, March 10. Tracking number: **. I knew it wouldn't get delivered on Tuesday, but rather on Wednesday due to where it was going. Wednesday I get an update that it is our for delivery. Not delivered. Each day I would check and it would show "Out for delivery". It didn't get delivered until Tuesday, March 18. A week late. USPS may be bad, but they are not that bad.

Since so many packages are being stolen, I requested that the Package be sent to a secure FedEx location inside of a grocery store. Tracking stated 2/11/2025 package delivered and would be held for 5 days. Went to pick up Saturday 2/15/2025. No package. Called FedEx while in the location. Opened case. Monday 2/17/2025, case closed stating package was delivered 2/17/2025, ready for pick up. I Called to make sure it was there; it was not. Automated system still said it was there. Called FedEx again to escalate it and Jose in Problem Resolution said he’s the highest person to talk to; he spelled his name to make sure that I understood who he was. He said package was in or on a Trailer in another City and I have to go there to pick up my package. This package contains items I need for work as I work in a Dental office and need this item for work on a daily basis.

Here in the Dothan, Alabama, market, FedEx routinely posts a missed delivery by claiming that no one was home when I was home the entire time. It happened again today. Now I have to wait until tomorrow for my package. They knock so softly that I can't hear anyone at the door unless I stay in the living room for hours, wasting my time, waiting for them, instead of getting any work done. It is costly! All they have to do is knock on the door for real! How hard is that?

I was expecting a delivery today I had to sign for because of the high value of the contents. I waited all day and tracked the driver online via the real-time delivery map. He was in my area all afternoon. At 1608 on 2.15.2025, the status suddenly changed to delivery attempted with a photo to prove this however, it was not my house. This is a huge issue when the package you are expecting is worth a few thousand dollars. Now someone else has the delivery attempt sticker on their door which opens up the opportunity for fraud.

Constant delivery delays. Tracking says it's out for delivery, but Every time the package never gets delivered... And drivers know they can use the excuse of "weather delay"... Because they don't like driving down a long gravel road to my place. No accountant of the driver's. I have called and complained to Pakistan several times now. Constantly get different drivers, so they don't know my place and where it's at. FedEx is a joke the way it's run. I don't know how they stay in business! I cringe Every time I see a business use FedEx to send me my purchases.

FedEx Ground in the Des Moines area stinks. I always have difficulty getting packages delivered to me. Last night received an email saying a package would be delivered between 9:40 and 11:40 on Saturday. So I changed my plans to be home. In the morning, got an email stating it would be there between 1:00 and 3:00. My security camera notified me of someone in the driveway so I go to the front door to see the truck driving off. The driver didn't even ring the doorbell. Then I try to call through their computer maze to try and talk to a human being. After 45 minutes, I am told that I can not pick up this package at their location and will have to call the shipper to have redirected. I have already called the vendor and told them if they do not fix this and hire a professional shipping company, I will find a new vendor. Regular FedEx has always been good but FedEx ground is the worst.

FedEx is the absolute worst shipping/logistics company in the world. I have NEVER received a FedEx package on the date that they initially promise to deliver it. It is consistently 2 to 3 days late. Always weather related issues - year round. Every other delivery company has it figured out. How is FedEx so incompetent?

The fact that faster shipping is listed as one of the pros on this website is some kind of sick joke. USPS and UPS always come through in flying colors especially on next day and second day. If you choose expedited shipping and it happens to come through FedEx it is a guarantee that it will be delayed. No flowers for Valentine's Day. A few months back we got a perishable item that was spoiled by the time it finally showed up. Businesses that still ship to their customers via FedEx should pull their heads out of their... and start focusing on customer service!

Worst company to trust. Second package delivered to the wrong house and address. Picture snap by employee shows a house that is not mine. After they deliver your package they don’t care if you received it or not… You cannot even talk to a customer service representative. There goes almost 400 dollars lost because of FedEx. Please if you read this review don’t use this company. Irresponsible and don't care about anything, they don’t even reach out to you. Use any other company except FedEx. Is management aware of this, or do they already know by the kind of people they hired to deliver packages? 0 stars should be their rating. My house has a red door and they delivered to a grey door different house wrong address. Wow!!! Great job fedex. ✍🏼

FedEx used to be great. Now, I hesitate before I buy from companies that use it. I live in a rural area, and the drivers have taken to leaving packages on the ground out on the county road next to the line of mailboxes instead of delivering to my home. Can you guess what happens to boxes left on the ground on a county road? Yeah, you guessed it... the stuff gets stolen unless you get the notice and leap into action to leave the subdivision and rush down to the mailboxes. This is despicable and LAZY. The drivers should be disciplined for this lack of service. And, no, there is nothing wrong with our subdivision road and it is perfectly passable by any other service, apparently, just not FedEx. X on FedEx!

When the FedEx App specifies a delivery window, don't believe it for a minute. Today FedEx attempted to deliver a package over two hours before the beginning of the window specified in the estimated delivery time within the FedEx app -- and will not attempt to deliver the package again for another day at least. This means that FedEx failed to meet the expectations of either the shipper or the receiver because they failed to properly estimate delivery time. Unacceptable!

Updated on 02/19/2025: Follow up on 2/12/25 post. Package arrived via USPS today 2/19/25. Package was mailed and in possession of Fedex 01/30 2025. Was not handed of to USPS until 2/17/25/. Spent 15 days total in GA mostly at Ellenwood hub. Despite claims that FEDEX renamed Smartpost to Ground Economy this package was labeled Smartpost - so it still exists .The USPS did its job efficiently but FEDEX was not even as fast as the pony express. Fedex is hijacking commerce and hiding behind software induced fake delivery estimates that cycle periodically and have no bearing on reality. Fedex on its website says Smartpost is 2-7 business days . Mine was over 14. I understand that mistakes can be made or weather can be a factor. it was not here.

The item was returned to the shipper. I was told that the address was wrong. However, the tracking confirmed that this was false. Then, I was told that no one was there to sign for the item at 5 AM. They deliver to the Old Navy here thousands of times a year. We were here and did sign for the items when they came, much later than the 5 AM claim. This was just completely incompetent. I called customer service. They did everything they could to stick up for the incompetent driver. The facts prove the incompetence. This was on February 3, 2025.

Three times Fed-Ex has left deliveries outside our business when there is EXPLICIT NOTIFICATION ON THE LABELS AND OUR DOOR THAT ALL DELIVERIES REQUIRE SIGNATURES!!!! UPS has NEVER left a package outside but FED-EX just doesn't care that they are leaving THOUSANDS of dollars worth of products outside to be rained on or stolen. We have called and complained before but it continues to happen. Maybe a written review will get someone's attention.

FedEx is HORRIBLE! On Feb 5, 2025, the delivery person placed a sticker, said that we were not home (I was napping) and they delivered it tomorrow. So I waited... for 2 days and FedEx NEVER SHOWED UP. I looked up my number and package was now in FedEx facilities at Twinsburg, Ohio. Then, it stayed there. On Monday, FedEx that they were not available to my home (LIES) and returning it to the shipper (LIES). I called the FedEx # and it's automated. I tried EVERYTHING and they kept hanging up. After the seventh time, a customer service rep was on the phone. I complained to him about how FedEx delivery LIED to me. In the 1990s, FedEx was the BEST. Now, it's the WORST! Btw... The package was 125 pounds and I don't know why.

I am upset. 3 phone calls, still no package. This company delayed delivery of FRESH PERISHABLE food 1 day. OK, I would think as long as it was kept appropriately it may last. They said they'd deliver next day. They called me at 6pm the next day, Friday, to state the label had the wrong address, but I informed them I could show them the receipt of correct address, but she refused to provide an email and said that I'd get the package 3 days later on Monday. I asked for it to be refrigerated at least in hopes this fresh food would last. Monday came and no package. It wasn't even attempted to be delivered per their tracking information.

I'm in day 5 of a guaranteed overnight delivery and they still don't know where the package is. Don't ever use their drop boxes. Probably like the post office guys dumping the mail but in this case the driver just drives around all day and doesn't pick up from the boxes. I'll never do business with them again.

Excellent delivery person! Thank you. Package was delivered in good condition and on time. Always have good service from FedEx. Kudos from Michigan! I DO NOT agree that delivery personnel should be expected to carry a 150 lb package without using a dolly. That is the company's weight limit. That is outrageous!

I'm not sure how Fedex still running, this company is so trash. Locally they stole a trade in cell phone that I had to eat the cost because these morons don't take ownership of anything even though it was given to one of their clown reps, I truly dislike whenever I buy something online and they use this carrier my packages always come in 3 days than it was expected even if I needed it and paid extra for quicker delivery. Just really would like to see this company go away.

The delivery driver did an excellent job, however, someplace along the transport from California to Texas, the box was literally cut open with the inside of the box exposed. Had it not been for the ceramic candle holders being packed in styrofoam forms, it would have arrived in a million pieces. This is the second poor experience with FedEx. Previously, a new scanner and printer were left by the side of the HIGHWAY in front of our property!!! Right by our mailbox!!!

Joe **

The tracking status update of my order indicated that it was delivered to my front door. However, upon viewing the photo it was left at the base of my mailbox, which happens to be 2 feet from a major highway. DO BETTER FEDEX & hire drivers who will get off of their rear end and place my package at my front door.