FedEx Reviews

I had for FedEx International Priority which stated my package will be here in 1-3 days which that have not happen with either of my packages and I paid almost a hundred dollars for both of them to be delivered on time. Contacted them. the first agent was rude and disrespectful and hung up on me then the second agent sent me to a supervisor which he made basically nothing and filed a ticket but never followed but both packages has been stuck in Dubai and instead of them trying to figure out the problem they are telling me it will be here on time which it’s not 'cause it haven’t even left Dubai.

I had a package that seemed to vanish into thin air—tracking had stopped entirely at the local terminal, and I was beginning to lose hope. I submitted a research request and was quickly contacted by a local representative named Shanbrial at the Garland, Texas facility. From the start, she was attentive, kind, and genuinely reassuring. I explained the situation and described the contents—two cosmetic bags I had accidentally left behind in a hotel room while on a road trip. Amazingly, she called me the very next day: she had found my missing package—or what remained of it. Despite the box being poorly packaged and missing a label, she managed to identify it based solely on my description. Her initiative and persistence turned what could’ve been a total loss into a resolved issue. I’m beyond thankful. Shanbrial went above and beyond, and her efforts meant the world to me. She’s a true example of what great customer service looks like.

I have been trying to get packages delivered for 2 weeks from Lebanon OH facility. They lie about delivery saying signature needed and it's not. Say tried to deliver and did not. Also give dates and they don't deliver. I'd never use FedEx if I have a choice. I've talked with customer service at least 5 times to date. This is not my first bad experience with FedEx but by far the worst.

I'm still flabbergasted by this experience. I placed my order with Lowe's and FedEx was tasked with the delivery. It was to arrive on Saturday. A four hour window was given. I received notice that it was delivered and I rushed over to picked it up but to my surprise, there was no package delivered. I contacted Customer Service and was told the driver attempted to deliver my product but because address was incorrect they couldn't deliver it. They verified my address and nothing was amiss. Then they reassured me the driver left a little note. Now, if the address was incorrect how did the driver leave a note? They didn't and they didn't even attempt a delivery.

These people are terrible and customer service can’t tell you nothing that you can already see by clicking your tracking number. My E bike has been with FedEx on their trucks more than one truck more than two trucks for a month. They delivered it to a FedEx location that denied the package because it supposedly way too much when it’s only 104 pounds. The driver signed it as delivered and it’s been lost ever since. This is a $700 bike. I am so upset. How do you lose a bike?

I have had two packages in the system for the last two weeks. One was for 2 day service; It took 7 days and multiple contacts with useless support. I continually got dates for delivery that never happen and even the support people can't tell me where the packages were. I won't be using them again.

It is impossible to file a claim for any package that they have lost --- their website does not work, and if you try calling them, they'll just redirect you endlessly. I gave up on getting my stuff back when they told me to try going to an office 3 hours away and refused to reimburse me for travel expenses.

This thing came 1 month late even though I saw a truck go past my house and it came damaged. No signature needed for it. It really pisses me off 'cause it’s using my summer break and that’s the only time I can ever use the item and also at least give me some money back 'cause some parts of the e-scooter came broken.

It's funny that every time and I mean every time a vendor uses FEDEX my package arrives late. I will track it and watch it sit in a hub from Friday to Monday it can sit at the same place for days. And then if you want to ship something they cost more than their competitors. I will never try to use FEDEX again. I would urge vendors to stop using FEDEX, for I will be giving ones who do and my packages arrive late a negative review. For what they get paid their service here lately has been the worse.

On May 5, 2025, I had a 45lb Tascam reel to reel delivered. That individual carried it upstairs, instead of using a dolly, then dumped it on the ground, severely damaging the unit. I sent a letter to the executive VP, along with an SDHC card that had before & after photos. About 2 weeks later, I ordered a main pcb board, to replace the heavily damaged board, shipped via FedEx. It appears that the Bloomington CA facility is mad at me, because I exposed their terrible service to their superiors. First they said I wasn't home, but the USPS managed to deliver 2 boxes. They took it back, and sent it to Hutchins TX, just below Dallas.

I have had the unfortunate experience of online ordering through varying websites, discovering after the order has been placed that FedEx was handling it. They have lost multiple packages of mine and almost every time take way longer to ship than any other agency. Their shipment arrival dates should come with a warning formula that state you need to add at least two weeks to their shipping date to not be disappointed, if it even shows up.

FedEx is the worst! Recently ordered flowers...just barely missed the delivery. Called the number on the tag because it wasn't indicated if they were going to attempt delivery again or send it to a facility. Customer service lied saying they'd contact the driver and tell them to attempt the delivery again and I would get a text update. Nothing happened so I called again and the next customer service guy said they don't have contact with the drivers and can't contact them at all. Said that it would be sent to a facility and gave me their "number" to call. Called the number and it wasn't the number for the facility. Called customer service again and got a girl this time- again explained that they were flowers that I needed that day or they would die and I needed to know - was he attempting delivery again or taking it to the facility (it wasn't indicated on the note). Customer service person told me it was already back at the Facility by the airport (30 min away from me).

FedEx is extremely incompetent in shipping. The majority of my packages are grossly late and not delivered as promised. Customer service has little to offer and they don't seem to be even the slightest bit concerned that the one thing they should be able to do right is a complete failure 90% of the time. I don't understand giving an expected delivery date that is subject to change 6 times rather than just having accurate projections. Truly a horrible company and I cringe when items get shipped to me via FedEx.

They don't deliver to the correct address at least half the time (and I have the postal address numbers in plain sight on my mailbox and by my door - and they are plenty big enough to read). My neighbors and I laugh about it, but it is ridiculous. I'm just glad I have honest neighbors. Plus, FedEx has some horrible drivers. I've been road raged twice by them, including today by one when I had slowed down because I was afraid he was going to run a stop sign as fast as he was coming up on the sign, which he did and then he started pitching a hissy fit, waving his hands around and swinging his ponytail when I honked at him when he pulled right out in front of us.

Paid for overnight service. Two days later I get my package. I called about 4 times. No one called me about anything.. I asked for it to be left at the station so I can pick it up but no. Somehow it ended up on the truck. Wasting all day waiting. Missing out on other things. This company has me so upset I will never use it again.. Good luck.

I’m extremely disappointed with FedEx’s international logistics team. A time-sensitive shipment was accidentally returned to the shipper despite us having submitted all required documentation (including the manufacturer name and 5106 form). I had to call FedEx every single day for updates, and each time I was told something different — often completely false.

Delivery driver went to wrong address and will not bring my package to me at the correct address while I'm home. They won't even hold it for me to pick up asap until the 3rd attempt to deliver even though I won't be home then and won't be back home until a week from now. It has my new phone that I'm supposed to switch to because my phone I have now is being shut off tomorrow. FedEx doesn't even care to correct their mistake leaving me completely without communication. I needed this new phone to conduct business. Horrible delivery company. Don't recommend to anyone. I am completely shocked.

FedEx ruined my vacation. I lost once-in-life-time chance to see icebergs in Newfoundland, Canada because FedEx played hide & seek with my vacation laundry that I was trying to send home. Lost 2 vacation days, & drove 4 hours to faraway FedEx offices per FedEx directions to try to locate & fix problems they created with my box of my clothes I needed upon arriving home.

From reading other reviewers this level of service is now commonplace with FedEx. Missing/lost package from Phx to SC ended up in Texas for 5 days with notifications to pick up ready. Then after 5 days of trying to get it moved/delivered to the RIGHT location we got it started on its way. Only to find out they must have drop-kicked it all the way to SC arrived with package duct taped and contents unusable. Client required refund of order, parts needed returned and refurbished so how much did FedEx offer for recompense for a $1500 loss... $178 - shipping plus $100 "maximum for uninsured/declared value". Tried calling - they gave a wrong # and extension - dead end. BBB tried and no luck there. So going forward we will not use them. Caveat emptor!

The lack of an ability to locate a package or have any care that it’s being delivered over a week late. When it leaves Connecticut coming to New Hampshire and it ends up in North Carolina, Virginia, and in Pennsylvania and sitting there for nearly 10 days with no update and they’re claiming they’re working on it…. And it’s not a small package…. It’s a big air conditioner weighing 65 pounds... and this isn’t the first time this has happened… I really wish I could tell places I ordered from to not use FedEx anymore….

I ordered 2 tires for almost $1000. There was a BIG Drag Race Event I had planned on attending. Both tires were shipped together but I only received 1 tire. I was on the phone every day trying to find it. All I got was the run around & Lies! Needless to say I missed the event. I persisted every day calling them but no one knew nothing...Go Figure! I filled a request but they just dragged their heels. Finally I just called the supplier and they resent the tire. 3 weeks after the order, FedEx sends a email that they are investigating the matter. They never did find it & I was told why by a representative. Apparently drivers steal them, they know that eventually a replacement will be sent. I didn't get an apology or anything from them. You'd think as big as they are, that they could handle a simple order! It shows me that you can't trust you Clowns!

I received a delivery exception stating security concerns. There's no fence, no dogs at my house. I was home sitting on the couch. Never saw a FedEx delivery truck drive by. Attempt to call them were futile. When I finally did get a hold of an actual person I was told there was nothing they could do and basically they would try to attempt delivery tomorrow. I took the day off work to wait on this package because it required a signature. There was not even a door tag left on my door so nobody attempted to come up to my door the road is not been blocked in front of my house or in any way getting to my house and customer service is a joke. If I could have left the zero Stars I would have.

This company is a joke! After being informed my package had been delivered, I phoned to report it was NOT delivered. Customer service is only a recording saying there is no information. What crap! I will NEVER use FEDEX again!

My package (an expensive painting) was scheduled to arrive 6/12. Two days later and after sitting in my home for many hours it is still not here. The customer service phone number is a joke. A complete waste of time. Use FedEx at your peril. And don’t even attempt to contact customer service. It is a complete waste of time

FedEx is delivering a Sony TV to my on 6/12/25 for my Birthday on 6/15. I took day off to receive TV and do required signature. Driver knocked and when my arthritic legs got me to door he was gone. He did not stay long enough to leave delivery sticker. Now TV was to come on Friday 6/15/25. I had to take a day of vacation leave to sit at home all day and wait for Fed Ex. Delivery system showed package on truck "for delivery today". No one came. Late afternoon I call customer service and barcode was damaged so my package was sent back to Norcross. I was told it would be delivered MONDAY.

One of the worst customer service experiences!! FedEx rep promised that a package would be reattempted today (because their delivery person did not bother to ring the doorbell). I called to follow up and was told that it would be re-delivered. When I received an email that said it would not be delivered until Monday. The individual reps I spoke with were obviously not in the U.S. and none of them seemed to know what they were doing.

Daughter had to packages being shipped to my place as they are rural and I’m in the city. She was told they would arrive June 11. Because I was out they left a slip saying I missed them and I could pick it up after 6 pm that evening. I called the customer support line and was told not to worry that they would try another two times. I mentioned that the slip did not say that assured me they would.

We live in Spruce Creek South in Summerfield Fl. While most deliveries show up with no issues. It seems like every day someone has their package delivered to the wrong address. I have had to ride around looking for my package. The address of the home where it is delivered should also be photographed.

FedEx is an absolute nightmare to receive packages from. The drivers are lazy. Mishandle packages. Speed Run stop signs. Don't know their job or what is going on. Lead you on. Give you false information. Don't leave door tags when they say they do. Don't leave any information on the door tags if they leave one. I deal with FedEx at work. Have almost been run over numerous times by their drivers and absolutely cringe when anything that we order to our house is delivered by FedEx. I would rather that it be sent by snail mail if I had the choice. Pass that customer service is atrocious if you can understand what they're saying because most of them either don't speak English or talk so fast that it's jumbled they repeat the same line over and over and over again. Don't give you any real information or answers.

ABYSMAL. I will never use them again. I ship a lot with them, but given their delivery service, I will now make an effort to support USPS or UPS instead. Their delivery drivers are lazy and LIE! We work from home. With EVERY delivery, they do not ring our doorbell. They just stick a notice on the door saying we missed the delivery. Custom service is abysmal. Don't waste your time. They don't care.

The delivery time was changed several times, and in the end, the parcel was not delivered! I had to stay home to sign for it, but the delivery never came. It’s so disappointing! I even chatted with a live agent, but they didn’t do anything to help. It feels like they don’t care and are playing with people’s time.

If it were possible to give 0 stars I would because their employees criminally withheld my mail from being delivered. Their customer support lied twice when I called them to see if my package was ready to be picked up and they said it was when it wasn’t. America needs higher standards for businesses and how they operate if FedEx is a representative of those standards.

I have had 8 deliveries since the start of 2025 delivered to the incorrect address in my apartment complex. The driver is either inattentive or poorly trained, I am not sure which, but 8 deliveries to the incorrect address smacks of incompetence to me. Calls to FedEx send me in a spiral of automated inflexibility, which does not help me keep my cool - try telling an automated system that the package they say has been delivered has in fact not been delivered to you. Because the packages are sent by the shipper using FedEx Ground, only the shipper can file a claim with FedEx, me the customer has no recourse with FedEx. The shipper says I need to have my packages sent to a different address.

If your package matters, consider a different courier. If your sanity matters, definitely do.The consistently dysfunctional operation of this FedEx location is noteworthy. Prolonged delays extending from days to weeks have been experienced in receiving a package, despite tracking notifications indicating "out for delivery." No delivery attempt was made, resulting in an erroneous tracking update and subsequent fruitless inquiries.

Fedex has lost multiple packages, they have returned packages for no reason. They have taken more than 10 days to deliver an Oklahoma package to Oklahoma. When I call their 800 463-3339 for Fedex customer service, nothing is ever done. The USPS post office shows I provided the correct address, but Fedex driver insists there has to be an apartment number. So he won't even get out of the truck to look that each unit has our own address. It's just frustrating and the drivers' laziness is costing me money and delaying medical supplies. Fedex outsourced their customer service to India and the customer service is awful. I'm ready to quit Fedex, because the Fedex company has become so BAD.

They continue to misdeliver my packages, customer service is outsourced and awful. When you report the missing package they open a ticket, continue telling you they don’t have any updates, and on day 3 tell you to report it to the shipper. Utterly horrible business. If you want your packages to actually arrive choose UPS or the Post Office.

My package was delivered empty. It was visibly opened by the driver or someone in the shipping center. They removed the product and left the empty box inside. This is not their 1st time and it has happened before.

FedEx used to be the best in the business but not anymore. For the past 7-8 years, I have been given a delivery date that is never met. When I try to track the package the next day to see what the new delivery date is, their online tracking just spins, never giving any info. I wish businesses that use FedEx would look into changing shipping companies. Sorry FedEx.

The delivery is very frustrating. We use the tools provided for business and they are useless. The delivery dates change from one day to another in a matter of minutes. Their delivery manager service - which is constantly suggested by customer service reps -- clearly say it's for consumer only! I have stayed at the business for 2 days until 8pm and tracking still says it's on the way -- but when you look after 9pm - it's the next day -- again. The tracking gives you a driver name, why? No one seems to be able to reach driver for a more accurate estimate.

Left my package in a truck bed at the end of my driveway. The truck is not mine. Too lazy to drive down to my house and at least put on steps. It's maybe 20 steps to my house from road. Not that hard. Well I guess it was that hard.

Driver never attempted to deliver a package that required our signature as we watched him stick the door tag on another box he left at the foot of our driveway. He checked off no one was home even though we were home. He lied. This is the worst company for receiving and sending packages that exists. Why in the world don't they offer the same quality service as UPS offers.

I had an important shipment that I am waiting. They are lying about they tried to deliver, I was waiting all day in my house. Also yesterday, the website was telling me my shipment is in the facility but they are telling it's not. Also I never use FedEx again, I drove more than 1 hour for nothing, because I don't know why they choose the farthest facility possible. You cannot even talk to a real person from coatomer service. You can't do anything because they don't even care about anything. So big company doesn't need any customers anymore.

The manager at the FedEx store in Canton, Ohio was the most rude and unprofessional employee I have ever encountered. Wouldn't scan a package because I was a minute late and I had to go back to my office to print an overnight label instead of two-day. She couldn't even tell me where there was a drop box that stayed open late. Very unprofessional.

I've been a purchasing agent for many years and FedEx used to be a very good company. Now they are useless. In 5 months I have had four packages that FedEx delivered to my house that did not belong to me, and I have had two different shipments get stuck at a warehouse and not move for several days and I've had a fictional "attempted to deliver" and I have had two packages delivered to someone else and this is for my personal orders only not business orders. And their customer service is no help. They just read from a script and don't send anyone to go out to the warehouse to look for your package and no one takes accountability. Shame on you FedEx. You are now a useless company and your drivers show no integrity nor do anyone in your company actually care about your customers.

I really wish I could go negative stars. In the last 90 days every package shipped to me via Fedex has been delivered to the wrong address. Mind you that about once per week. Today I've lost $200 in product because it can't be in the heat or sun, and it been on someone else's doorstep for 6 hours. Hoping to correct the problem I made house numbers at 12 inches in size, black background and fluorescent orange house numbers plus 6 inch name in same set up. So the driver is either really lazy or illiterate but I'm not hard to find.

We were notified by email that an Amazon package had been delivered to our home on 05/31/2025. We did receive a package addressed to a neighbor about 1/2 mile away on a different street. That package arrived at our home completely opened on both ends. We corrected the FEDEX error by taking the package to the intended recipient. Several hours later a neighborhood resident who also lives on a different street, was kind enough to go out of his way to bring our Amazon purchase to our home. Two packages misdelivered (that we know of) in the same community on the same afternoon.

Showed arrived in local warehouse Friday. Delivery Sat by end of day. No package! Now says delivery date will be updated when there’s movement. So another typical FedEx delivery, had packages sit for 9 days in local warehouse waiting for who knows what. Starting to check shipping company before ordering an item and if it is shipped FedEx no thank you. I work a lot, so don’t have time to be shipping manager also!

My signature required said 10:20-2:20 then changed to 2-4pm. Still no package, then says by end of day. Entire day wasted and NO map working on your website. Why should I trust Fed Ex in the future. I'd rather cancel my order then be forced to waste half my weekend because Fed Ex is unreliable, has poor communication and half the website doesn't work. What a terrible experience.

FedEx is a horrible company and not dependable. When talking to representatives you get erroneous explanations why your package isn't delivered. I suggest to anyone use a different method of delivery.

FedEx really needs to be put out of business. They determine when your package is going to be delivered and they tell you that and then they put it in a shelf somewhere in a truck sitting in the hot hot sun and don't deliver until they feel like it. My package was sent yesterday from my insurance company with medical supplies and medicine in it, granted it is over the counter medicine but it will be spoiled after sitting in 100° heat in a truck for however many days they intend to hold it.

FedEx tells me a delivery time I wait all day. The driver literally drives by my house 5 times and never stops. Cost me a day's wages and mechanic fees that I paid to have the parts installed on my jeep so I could go on a trip. Now I'm stuck, lost a day and a trip.

FedEx delivered my package to the wrong address and refuses to do anything about it. All I got was excuses on why they can't do anything about it. I called customer support, went to a fedex location and excuses, nothing but excuses. They said I have to have the address the package was delivered to. How am I suppose to know that. Excuses, excuses, excuses is all I got. FedEx is a sorry excuse of a business.

Two people at home waiting for an expensive package. Tracking status says Customer Unavailable which is a lie because we were home all day. They did drop off a different package that didn’t require a signature so I have no idea. I’m thinking the driver missed it on his truck and just lied about customer unavailable. Try calling customer service and THERE IS NO WAY TO GET A HUMAN BEING!!! I tried 10 different ways. It gives a message saying that since I don’t have the door tag it can’t help me and hangs up. One the timing of the message makes no sense because it didn’t even ask me for a door tag but more importantly there is no door tag on the door. Absolutely terrible service. If you’re a shipper don’t use them. Now I’m supposed to sit home all day on a Saturday waiting for this delivery that I don’t even know when it’s coming?!

Updated on 06/05/2025: Update, after waiting 10 days on a 2 day delivery, and filing a lost package complaint with FedEx, I was informed my package was returned to sender. Every day I received a delivery update telling me the package would be delivered the next day. I couldn't get a refund from the sender until I refused delivery or it was returned to them. I can't refuse if they never show up. The fact is they kept the package for 10 days, made no attempt to deliver it, and lied constantly, I will no longer do business with any who use this incompetent and indifferent alleged 'delivery company'. They need a negative stars option for this sham of a business.

I used FedEx online "tracking" system. For 3 days it assured me that "Alec" was delivering my shipment by a certain time that day. No show except for stopping in front of my house 2nd day and then driving off. Since no signature was required, I sat waiting for 3 days so that my package wouldn't be stolen. Don't rely on FedEx unless you want to be fedup!

Even their apps are behind the curve. Somehow my delivery driver couldn't get into my apartment building with the door code after trying to deliver 4 times even though I had updated the delivery instructions multiple times to say the SAME THING. Either the driver is incompetent, which I hope isn't the case, or their system doesn't work when I supposedly update my information. If I can avoid FedEx for the rest of my life I will.

My package that is going cross country has been rescheduled 3 times now and updated, maybe, once every 24 hrs. When I call to ask if there’s shipment issues, the automated menu is so trash and never connects me to an agent no matter what I choose. Ridiculous. I don’t even think they have a customer service department. My package that was shipped from outside the country and was ordered well after the Fedex shipment was sent, has already come in. I’ll definitely never use Fedex again with the prices they offer.

I am writing to the editor today saddened by an event that took place at my residence. One rainy evening a FedEx driver attempted to deliver a package to our home. The driver came into our property and began to ruin a place that was prepared for our a future garage to be installed in a few days. The ground was leveled and much work and dirt were brought in to prepare the site. The driver drove into the area got stuck and was forced to call for help. Then another vehicle came to pull him out and got stuck as well in the site. It made a huge mess and undid a lot of time and money put into the project. We were given a claim number and were told that someone would be in touch. That was back in November and weeks went by without a word from the company.

My package was supposed to be delivered on Tuesday 5-27-25. Then for some reason during transit it got stuck in OLATHE, KS for over 110 hours, hence over four and a half days. I'm paying for this service? Shouldn't customers get some kind of a refund when you get awful, beyond slow service like this? I also spent a long time on the phone trying to get through to a live human being on their toll-free number. You see if you can get past that useless AI. I had no success whatsoever. Best of luck, I couldn't do it.

If I could give 0 or negative stars I would! I had ordered a kitchen pantry originally from Walmart that got shipped using FedEx. 5 days late they delivered a mangled, taped together box. Walmart did a return and I ordered the same cabinet from Amazon instead hoping they would use a different transport. They didn't. FedEx had delivery instructions to knock. My son waited all morning for the delivery. No one knocked! I checked online since I hadn't gotten any update. It was supposedly delivered over an hour before. My son went straight out front to see the package was already stolen! NEVER use FedEx!!!! They can't follow basic directions to knock on a door! And when I reached out to them they blew me off, said it's not their problem and that is have to speak with Amazon. If there is ever an option use ANY shipping service besides FedEx! Btw... I'm also contacting the Better Business Bureau to report them.

Completely incompetent. The initial estimate of delivery time was on a Wednesday - no problem with that. On Monday I received a notice that the package had already arrived at local depot and would be delivered between 9:10 and 13:10 and required a signature. After waiting all day and no delivery, I called a customer service rep the next morning and was told that they had until Wednesday to deliver the package and they could send a text message if I wished. I thought FedEx was a reliable shipper. Not anymore!

If I could given a zero I would. A one is too high for FedEx. Never on time, packages look like they have been dropped from a plane, give you a delivery day and time and NEVER show up. I’ve had lost, damaged and even stolen packages. THE worst delivery company EVER!!! I can’t understand how they are still in business. Not one review online that’s good. I guess DEI hires take priority over reliable service.

If I could give them negative stars I would. I am so angry right now I can barely think straight. I run a small family business in Atlanta, Ga. Each month I order musical equipment and instruments from all over the United States with one company being our main supplier. That being said as everyone knows the 2 goto shippers for any serious business are Fedex and UPS. The US Postal Service is a joke so we won't waste time discussing that subject.

Lazy drivers. Anytime you go out your way to lie and claim customer requested you to hold a package just because you too fat and tired to deliver it. That is a shame. 1 minute my package says what time it's schedule to come then the next minute it's says request made for future delivery. A request I never made, customer service help these losers co-sign the lies as well.

If I could leave a negative star I would, have a package that is supposed to be delivered 5/25/25 I live in Louisiana. It's still in Chino California. This is the second time the delivery date has been changed. Fedex is now just as bad as the U.S. Postal Service. The package arrived in California on 5/20/25, so why is it still in California or did fedex lose the package.

Trash customer service. Ordered 2 packages here at the exact same time of the exact same thing. They've delivered wine and said they attempted to deliver the second one but could makes no sense. How can you deliver one package, but not the other when they were ordered at the same time from the same location and were the exact same order and shipped out at the exact same time. Idk how they are still in business. Don't waste time or money with them. Use Ups.

Dude parks in the middle of my one way street, rings the ring door bell (doesn't even knock), waited for 1 minute (literally a minute) and then left. 1 not everyone in the house has access to the doorbell app on their phone, and why would you not park and even wait a few minutes to give us enough time to get to the door. It's irritating that this is the 3rd day this was getting delivered but this time I was home. There is clearly a car in the driveway next to the door. It's giving careless and impatient.

SERVICE HORRIBLE UNRELIABLE EVERY TIME!!!! "GRADE F". I do not know why I keep believing in FEDEX, because they let me and my clients down everytime. Their overnight service is horrible, The tracking system says one thing then the tracking number says something else. You try to call customer service, the virtual assistant is robotics (no help whatsoever). Then when get a customer service rep they LIE TO YOU!!! NEVER HONEST, NEVER. THEY TELL YOU ONE THING AND THE OPPOSITE HAPPENS, TIRED OF TRUSTING FEDEX!!

FedEx is the worst on service, reliability and the absolute worst on customer service. I sent a FedEx envelope to be delivered 2-day overnight (original delivery date to be 5/20/25) and they did not deliver until 5/23/25. When I contacted their customer service, I was told they could do nothing. This is supposed to be acceptable?

Lost package. Upon notifying FedEx no action was done. FedEx has failed to help me in locating my package. In speaking with them it’s as if it’s my fault my package was not delivered correctly. Upon several attempts I have not received any help nor my package.

I wish negative stars were possible. We are a business who has a shipping contract with FedEx (not for long). We paid two invoices. FedEx promptly withdrew the funds from our account. They took the larger of the two checks, which came in first, applied that to the smaller second invoice, sent us a refund check for the difference, then sent us to collections for not paying the first invoice. The second check remains unaccounted for in their system, despite clearing our account months ago. After multiple contacts from me, proof of payment sent multiple times, begging, pleading for them to JUST FIX THEIR MISTAKE... this has been ongoing since December of 2024. They sent us to collections in April.

I would give negative stars if I could. We consistently have our packages delivered to the wrong addresses or get messages that attempted delivery was unsuccessful when we were at home all day with no attempt to deliver. There is no way to contact anyone to get actual help. The advice is always to “contact the shipper” even though every single time it has been their error. We even have specific delivery instructions in our FedEx Delivery manager. Clearly it is never checked. It is by far the worst customer service we have ever experienced.

Have used FedEx and the online rate calculator for years very successfully. This AM I used the FedEx Rate Calculator and then went to the Port St. Lucie store. I was charged 24.7% more at the counter. This has never happened before. I came home and used the data from the receipt to calculate it again and I got the same results. I talked to three FedEx reps and got zero answers. I understand that the calculator is giving me an estimate, not a quote. For years the estimates have been very accurate and now suddenly there is a 24.7% upcharge. It appears that FedEx has gone woke and finds it acceptable to use bait and switch tactics to get me to their store. This is fraud on a nationwide scale and I have filed a complaint with the FTC and BBB.

Warning - Avoid using FedEx Shipping at All Cost. We are a business in Amarillo, Texas. If you are either shipping to or having packages picked up in Amarillo, Texas, then please do not use either FedEx Package or Freight services. Both FedEx Package and Freight services that serve Amarillo, Texas are criminal organizations that steal packages and freight from their customers. We have experienced this on multiple occasions. FedEx employees have also forged our signatures numerous times for the shipments, and then marked them delivered, but actually never delivered the shipments to us. Both us and our customers have tried to reach out to FedEx regarding this recurring issue, but no help is available. FedEx only has one 800 phone number for the entire company, and it's impossible to reach a real human to complain about this.

Don't even deserve 1 star! Packages that should take a few days to arrive, take almost a month. Tracking shows them bouncing all over and even returning back to the same facilities they had already left and then returning back to the facility they were at days ago and then returning back to the facility they were already at again. This goes on for weeks. I'm still waiting for two current packages for almost a month now!

The package was not delivered. I kept on getting a runaround, after I contacted them 2 times on my address, they are sending back to the shipper. I was told it would be delivered tonight. Customer service was no help. No one called me.

The FedEx driver accidentally left with our dog inside. We called customer service to contact the driver but were unable to get any help. Told our dog was safe. No one from FedEx ever contacted us. We finally found her ourselves.

Fedex store at 540 Donelson Pike Nashville, TN 37214 has some rude people working there! They need to improve on their customer service skills! Please have them take a customer service training on how to speak to people and what not to say to customers.

If they deliver to wrong address they will show the driver’s picture of the delivered package AT WRONG address, then claim it was delivered. They then will make you fill out forms online and the form wants pictures of correct address, pictures of the items in the box or pictures of receipts. After 30 minutes of working on the forms the uploads go into infinite upload circles. If you try to go back, all is lost and you must start over!

I mailed my daughter’s car title with Fedex and paid $87 to be delivered the next day so she can sell her car before moving back. First they lost the package for over a day, then when they found it still took 48 hours to be delivered. I had to resend everything with UPS again and she received the second package before fedex. Now after 30 days they refuse to give us a refund!!! When they delivered the package, my daughter had already moved out of the state. They took no responsibility for their horrible service. I don’t even know where the package they delivered is right now.

Their name should be Fedwrecks. Half of the deliveries I've had have been damaged. Their drivers are lazy, don't even knock on the door or ring the doorbell. They just leave an 80 lb. package outside. Fedex sucks!

I've never received a package on time. This time the package requires a signature which requires me to be home but they change the delivery time and date constantly. Terrible service and almost impossible to speak to a human.

I would give it zero stars if I could. This company really sucks.. Don't know what happened somewhere along the line, but I can guess. I've never encountered a FedEx driver who wasn't rude, incompetent, disrespectful, a complete reckless driver & all-around dull-witted. I realize this is a big generalization, but if I didn't know better, I'd think a prerequisite for being hired by this company is to be short-sighted & incompetent. I try to live by the old adage "if you don't have anything nice to say, don't say anything at all".. But sometimes something is so blatantly bad with no one seeming to give a damn, & you just have to speak up! And this is not a snap judgement, but an observation over the course of many years.

I have repeatedly complained to FedEx about their delivery drivers. My FedEx profile has delivery instruction to leave the package at front porch only. One company I purchase from has placed delivery instruction on the shipping label. The packages are left at my garage door and even at my mailbox in plain sight for anyone to drive by and take pick them up. The drivers either can’t read or are willfully disregarding delivery instructions. I have complained to FedEx and am collecting complaint case numbers like trading cards. I have gotten NO response from FedEx! Photos attached are at a garage or mailbox, not my front porch.

Delivered item to the wrong house for the 5th time in as many years. The label had my address, but the door in the delivery photo wasn't mine, nor was it any house on my street. FedEx then closed my inquiry after two days, saying their investigation showed that it was correctly delivered. No investigation was done, because that's not my door and I still don't have my package. Their GPS tracking is bad and/or their driver lied. They said I should contact the shipper, but the shipper paid them to deliver the item to ME, so this is really not the shipper's issue. I'll likely get a refund, but I purchased the item on sale, and the refund amount will not allow me to re-purchase it. FedEx is an absolutely terrible company with terrible drivers. I'll never buy from a seller who only uses FedEx again.

Ordered a freezer and it was delivered all beat up. Top of freezer was bent in so bad as well as the bottom. They have no pride in delivering stuff any longer. Had to return the freezer. Also got a refund on a 36lb bag of dog food that was delivered open and the box was destroyed.

I have a box sent from my seller with phytosanitary certificate. I also sent my IMPORT permit with labels, and I had been required to file a DocuSign with the permit name and send copy of the ID of the person on the permit. Even when I sent all the required documentation the pack was sent back to my provider so I lost time and money. The pack was complaining with all the legal requirements to IMPORT so I have no clue why the custom agent at FedEx sent back my pack. Do not trust this company.

Been waiting 3 days for package requiring signature. Each day receive a text message saying delivery tomorrow. Next day, another message, delivery tomorrow. Finally package to be delivered. Waiting in the home. Doors wide open. Driver never knocked or rang bell. Took off without delivering. Now have to wait another day for delivery and if I can't make it to the door on time, they will leave.

Absolutely a joke of a company. My item is supposed to be delivered today, it has said at latest Friday evening for the entire week including last night when I went to bed. I awaken to find excuses for why it won't be delivered today but instead tomorrow, Saturday. The bar code is unscannable. They have to print a new one. Being of average intelligence and knowing how printers work, this should be a 5 minute fix at most. Get package, reprint bar code, put new barcode on and scan and continue on its way. Not set to the side and worry about later when it's convenient for you. There is zero reason to delay orders because YOU messed something up.

I'm sick of dealing with these FedEx drivers. They are so inconsiderate. They just throw your packages on the ground. I had a package that got delivered today to the wrong address and last week I had a package that got thrower on the ground and my product got busted

It is unbelievable how this company now operates. They've always had trouble with lost packages, but now the outright lying from their (clearly) overseas customer "service" has me at wits end. Pay for expedited service from France, and 3 weeks later it is still a 20-minute drive away, and no estimate on when they will get around to delivering it. Oy vey. Mind you, no customs hold-ups, no tariff confusion, everything in order, except FedEx. I'd switch right now to UPS, but they are even worse. We can send a man to the moon, but we can deliver packages. Waiter, check please!!

FedEx assessed me $8.66 for a package they claimed weighed 12 lbs when it only weighed 12 ounces. Since I bought the label through my eBay account, they will not speak to me about it and referred me back to eBay. However, eBay will not dispute any cases with Fed Ex that are under $10. Shame on both of these companies. I have no recourse to dispute this case. They are stealing customer money!

After placing an order on 01 May 2025 and paying nearly as much for "expedited shipping" (FedEx 2-day delivery) not only can the company providing my product not tell me where it is, FedEx only has "Label Created" on their website, and the people who constantly speak over me in broken English on their customer support line cannot provide me with any information and refer me BACK to the shipper who says the item left their facility on Thursday of last week, quite literally, the same day it was ordered.

Rarely delivers on time. Packages stay stagnant for days at a time making them multiples days late. I've had several over night packages get stuck at the local sorting facility for a week. USPS will get you your package faster.

Once again they delivered it to the wrong address. On their site now instead of just showing you where your order is I to be sent a code to my email. Put it to see the map. But being bounced around I was told I tried too many times and come back later. Meanwhile it's 9:30 pm. I go out to the garage and looked down the street, there was a truck sitting there. So I thought this must be Fedex. A few minutes later I looked and it was two houses down. A few minutes later he drove past our house. I go to my email and Walmart said it was delivered. I had the porch light on and our address is underneath it. I walked two houses down, we live in the country so they're not right next door. It wasn't there, coming back home I look at the house next door and sitting by their garage was a box. Their porch light wasn't on. It was mine. Not very happy, kind of screwed up my evening.

At this point, I don’t even think FedEx cares about their business!!!! FEDEX SHOULD GO OUT OF BUSINESS!! How is it possible that five packages, five different deliveries get delivered to the wrong address! Countless tickets submitted, and my packages are still getting delivered to the incorrect address! The homeowner turned the driver away and said the package was being delivered to the wrong address. I call FedEx they assured me that my package was gonna be delivered to me, only for them to turn around and deliver it again to the homeowner of the address that my package keeps getting delivered to incorrectly.

I had a box delivered by Fedex, to a drop locker. No combo to the locker by e-mail or text? How am I to get the combo, I'm walking with 2- canes, but your driver is too lazy to walk up a set of stairs. Or send a text with a combo to the drop locker. E-mail, nothing?? This is the second time the very same thing has happened in two weeks. The fed ex driver is too lazy?? Replace the driver!! No help at all!

I am absolutely appalled by the service I received from FedEx regarding a highly sensitive priority package of medicine that was mistakenly delivered to the wrong address. This isn't just a minor inconvenience—this package contained critical medication and personal data that I needed urgently.

On Feb. 28, 2025 I underwent enucleation surgery to remove my right eye which had cancer. I paid $1,000 to the Perelman School of Medicine to do uveal melanoma genetic testing. They sent me the report on April 25, 2025 via Federal Express. To date I have never received the report, which Federal Express has lost. I have spent an entire week sitting by the door, since the package requires my signature, but it has never come. I have dealt with their Customer Service, which is outsourced to somewhere in Southeast Asia and they have not been helpful. I have been a nervous wreck waiting for the report, but these people just don't care.

FedEx is unethically fleecing consumers. Yup, I said it. One of America's most trusted business institutions refuses to assume accountability for the inability of their employees to do their jobs. You have video footage proving that a driver lied about delivering your package, it should be easy peasy to get your hard earned money back, right?! Video footage is indisputable, right?! Nope and Nope because FedEx drivers are allowed to cover ineptness with lies and are never called on it. "Sure I delivered that package at 11:15 even if you, who was working on your porch all day, or your ring camera, that shows the porch, road, and mailbox, never saw me or captured me on film." Maybe he was wearing Harry Potter's invisibility cloak, you say? That would be more credible than FedEx.

I ordered a 4 person dining table set and a rug from WAYFAIR. Day 1-3, all of my items were delivered on the bottom of my steps and not at the door. There’s 7-8 steps to the door and they didn’t leave it there. The table combined (top and bottom pieces) was 300 pounds. The two large boxes with my chairs in it were also extremely heavy and I had to take those packages to the top of my stairs and inside the house when it should have been delivered at my front door. Very disappointed in the delivery standards. I will be filling a complaint with FedEx today. I ordered a 6” rug pad from Amazon. It came in a big box and it was delivered at my door. Not understanding why FedEx couldn’t do that. This was extremely frustrating 3 days in a row.

I have been trying to add my apartment number to the delivery instructions in the delivery manager section of the website. When calling them to get help with this, If you call them, you cannot get through to a customer service person. I tried over several days to see if I could get someone to help me just add my apartment number on their website, but no help is to be found. I live in a gated community. When they tried to deliver the first time they left a sticky note on the code box. When I called the number on that note, they said to leave the note in the office, which I did. Then they called and said they could not leave the package at the office because it was a commercial address. The whole situation was a nightmare. I finally got the package as the driver went to the office, got the gate code and was able to deliver the package. Very poor performance. Amazon comes by and delivers the packages to my door. No problem with them.

If you value your time, belongings, or basic accountability—avoid FedEx at all costs. I recently had a custom wall sculpture shipped to a client, only to have it delivered to the wrong address. The delivery driver even sent a photo showing my correct address on the label, yet the package was nowhere to be found. Instead of taking immediate responsibility, FedEx funneled me into a frustrating loop with an AI assistant. After several days of silence, I received an email stating that they had "exhausted all avenues" and that I should ask the shipper to file a claim. That’s it. There is no genuine apology, no meaningful resolution.

FedEx Fredericksburg VA is worthless. They mark a packaged delivered when it wasn't. Then they send it back to the shipper. FedEx has gone to the dogs honestly. They throw packages anywhere behind your mailbox on a busy road toss it up on the porch. I have even found a package lying in our wooded area recently. This was for a neighbor and not even ours. We had to deliver it to her. So I started delivering to my Po box with a street address. They won't even deliver my packages there. They say it is a incorrect address when UPS delivers there 15 times in 2 months and all of a sudden it is a incorrect address when FedEx tries to deliver there. The woke will go broke if the managers don't do something quickly. Because if you all are doing this to me how many others are expecting the same thing being done to them..

This is the fourth... FOURTH... time they have been late on a delivery in the last two months. My package, an item I need for work, has been in "We have your package" status for almost a week now and has not moved from its origin point. I've gotten to the point where I won't work with businesses that use FedEx for anything. USPS is better than this private embarrassment. Customer service won't tell me anything besides (paraphrasing) "it'll get there when it gets there and we won't do anything to get it there faster, if at all".

FedEx is horrible, the driver delivered a package to my neighbor but refused to deliver my package on Saturday 4/26. The driver put it to deliver at a later date, I did NOT request that as I was waiting for my ESA's food to be delivered. Today again to be delivered after I called about this. Today when asked for a supervisor the rep Martha lied. She said no supervisors or manager were there then said she did not have one. My pet has not had food since Saturday. Now I have to get a ride to the Vet due to she has not had food and I can't find a store who sells their special diet near me.

I had some very important papers that needed to be to someone overnight. It was sent from Murfreesboro TN to Nashville TN which is about 15 miles away. Paid for overnight Thursday for Friday morning delivery. The idiots sent it via Memphis Tennessee hundreds of miles away! Didn’t get there until Monday. Now I have a package sent to me from California and it has sat at the original warehouse for three days now. How do they stay in business?

I ordered a bookcase from Sauder industries approximately two weeks ago and FedEx missed delivered the shipment to a person in Sumter, South Carolina. I notified Sauder and they were good enough to send me a replacement. Unfortunately, when FedEx delivered the package to my door this morning, they dropped it on the concrete and more parts were damaged. Now I have to go back to Sauder and get them to send me a replacement parts. I specified that they not use FedEx because FedEx service in this part of North Carolina has been horrible since hurricane Halloween. Packages get delivered to their facility in Arden and from there there is no coordination no communication, just sloppy service.

Worst customer service on the planet! Have not used FedEx in the past and now I am reminded why? Took 7 days for a small package from Ohio to LA! Must be bringing it by bicycle! Find any other shipping company....This one is horrible!!

FedEx drivers have been putting our packages (large boxes) on top of our 6 ft. tall stone pillars (in the rain). I called to complain, but no one followed up as promised. On other occasions, I have seen them on security camera footage, ignoring the sign "Deliveries Here" and purposely throwing my boxes into my horse stalls or into a crate I had in the barn. When I complained, I witnessed the driver throwing my next package out his window onto my lawn. At that point I asked FedEx to ban the driver from my property because I was worried about what he'd do next.

Purchased a recliner from a seller on Amazon. Tracking through FedEx showed chair was delivered. Absolutely no sign of the delivery being made. Opened a case with FedEx and provided all requested information including a photo of the front of my home. I live in a very small town of 400 people. After two days, I receive a message closing the case saying basically, (We tried- can't find it... Sorry). That was it. Nothing about we will work with you to reimburse you or contact the delivery driver in your area... NOTHING. What is the point of opening a case if there is no accountability?

You all SUCK! I'm pissed off companies use y'all.... MOST of the time, packages show up damaged. What do y'all do before loading trucks, huh?? You play around by THROWING packages to PURPOSELY damage goods inside of boxes??? Also HATE y'all putting the packages RIGHT in front of the door so it's IMPOSSIBLE to open the frickin door to get the packages, especially when they're heavy! Lemme guess... Lazy DEI hires???? Just cleaned up a HUGE mess from two damaged packages and! ALL over the place! You SUCK!

I’m assuming you have to be a complete idiot to qualify as a fedex delivery driver, and an even bigger idiot to work in their customer service department. I had two deliveries this week my house number is 4022 and plainly displayed in very large numbers. First package delivered to 4020 made a call to customer service letting them know photo wasn’t my house. Thank goodness my neighbor is honest and brought my package later that evening. Next day package was delivered to 4018 again, notified customer service photo wasn’t my home. Again thank goodness my neighbors are honest and brought my package to me. The only thing customer service did was send a text if you don’t find your package notify the sender, how is the sender responsible for the incompetence of the delivery driver? I did file a complaint on the driver, however haven’t heard anything back as I was assured by the customer service agent that I would be contacted.

Every time we have a weekend delivery Fedex reports via the tracking info as "business was closed". Seems rather odd as someone is onsite here 7 days a week 24 hours a day. It's hard to express just how much their service sucks. We order supply items from Amazon regularly and they always use Fedex and this problem has occurred many times in the past. I don't know who manages the Fairfield California carrier facility but it seems like he/she needs to find another job. An utterly incompetent company.

I live in the panhandle and I order from FedEx on Wednesday. The wheels showed up on Friday from New Jersey and showed up on time but my lugs nuts was in Tampa FL and I have to wait 4 days to get lugs from Tampa. That's not but 5 hours and New Jersey probably 10 hours from.

Stop using g FedEx! Every day I get an email saying they will be delivering my package today, and every day it gets delayed another day. I’ve seen their trucks in my neighborhood, but they go right by my house and never stop. Worst delivery service ever!

I order from Chewy and they use FEDEX, if the shipment is over (20 lbs) they seem to throw the box down which tears the box then I’m dealing with moving a torn box. Sometimes the product inside is destroyed because of their handling and I have to contact Chewy for replacement (Chewy is excellent at replacing). My neighbor has had problems where they deliver packages and they leave them in the middle of his walkway where anyone can see. It’s a good thing they let me know so I can move them so they are not visible. It’s still at their door but not visible from street. You can tell drivers doesn’t consider trying to put in area where it can’t be seen, just drops it off wherever. I’ve never had problems with UPS.

Ellenwood GA site is always delivering my packages to my neighbor instead of me. They don't pay attention to addresses. Mine is clearly on the mailbox stand. Last time had to call the Henry County police to go to my neighbor to get my package back. I don't want this to happen again and have to contact Consumer Protection. This was the last delivery of a kitchen cabinet door.

This is a review of FedEx SmartPost Dallas Texas. I try to be careful on purchases online if any seller uses Smart Post. And from now on I will have to message these sellers to confirm they are using USPS or a service that is not SmartPost. It is a terrible service. Should not take a month to receive an order that USPS can deliver 3-7 days. Dallas has the worst hub and complaints and issues. No one would complaint if jobs and service was done properly. A few days late is one thing but weeks. Please stop this service and allow USPS to do their job without 3rd party interference. I have unfortunately a seller that shipped on April 7th and still no package at today’s date of the 25th of April 2025.

I purchased a 2-day prepaid label to collect my iPhone from Singapore Airlines at LAX airport. To FedEx credit, they sent me a tracking number. That is the end of their customer service. After several days, the iPhone is still at the SIA office. The officer at SIA said they called FedEx many times, but FedEx has not responded. SIA said that was quite unusual for FedEx. The fact is, my business is dependent on the availability of my iPhone. I am very frustrated that there is no way I can communicate with FedEx. They must have a good reason for tardiness, but this is abysmal customer service.

I had a prepaid FedEx label. I tried to ship the package today and it was not accepted by FedEx at 260 SW Port St Lucie Blvd Ste D, Port St. Lucie, FL 34984. The package was in a shoe box wrapped in a very strong kraft paper and taped with shipping tape. This type of package is always accepted by USPS and UPS, but not by FedEx. According to the attendant, it was against FedEx shipping policy, because the paper could tear. THAT IS ABSURD AND MORONIC. Then he said, they could repackage it for me for about $12. THAT'S A RIPOFF. THEY WERE TRYING TO FORCE ME TO BUY ONE OF THEIR OVERPRICED BOXES. Soon after, I took the same package to another FedEx location where it was accepted without any problem.

FedEx has been totally crooked and unacceptable today in the delivery of my package, tracking No. **! When I first checked the delivery update for this package today, 4/21/25, it showed the package was loaded on the delivery truck at the Cypress, TX facility at 06:49 AM, and said, "out for delivery". then at 09:43 AM it shows, "Future delivery requested", the package was taken off that delivery truck!!! Later I noticed a note saying, " a vacation hold was placed on this package" Which was probably done by someone at Fedex themselves, for sure it wasn't me!!! I called Customer Service and checked, spoke to a Nika, who said she had contacted the Fedex facility at Cypress, TX and told them I did not place a hold on the package, Nika said the package would be delivered today 4/21/25, by end of business. She gave me a Ticket#, **.

Pretty much on par with everyone else’s complaints. I cannot speak to other locations but the Fed Ex employees in Honolulu are the laziest, most entitled, unhelpful and unfriendly customer service representatives I have ever encountered. If I could choose never to ship with Fed Ex again I would. Unfortunately some organizations offer no other service. Fed ex has damaged items beyond repair that I didn’t even know could be destroyed in such ways. My waterhousing ports that cost $1250 a port were shattered upon arrival. Keep in mind there were securely packed with bubble wrap and foam.

Ordered two chairs from a company. Wednesday I was told it was on the truck and out for delivery by FedEx. Same thing Thursday and Friday. Multiple calls customer service and supervisors in Caribbean. Was told that local manager would receive complaint and request for callback but “may not receive” as managers busy on docks. Tracking number changed once during week; supervisor in customer service advised he would only provide last name initial and would not provide a telephone number for local contact. FedEx has lost my personal business and will order only from companies using another delivery carrier.

Paid for Priority overnight shipping in which the company was 100 miles away and had to wait 3 business days. I was never contacted and was never asked for compensation for there mistake. Their plane had problems. I had to do all the work to find out what the problem was. I will never buy or send anything that deals with FedEx.

FedEx is a rip off. I paid for Priority 1 day air delivery from FLorida to Colorado, $196. Package arrived 5 days later. They blamed weather in the central US. In reality, the package sat in Denver for 3 full days prior to delivery. Customer Service lies and provide no help. I filed a claim which was quickly denied. They take no responsibility and don't care if the customer is treated fairly. Avoid FedEx forever.

They are the worst carrier, especially in my area. There is no customer service or integrity. No communication or status updates for deliveries or pickup. They give a time of delivery/pickup and keep changing it every two hours - they have no clue what they are doing. The only have one truck in the area covering 60-70 miles and they overload the drivers. The website has no updates and the 'Driver Map' does not work at all.

A Fedex driver misdelivered my medicine and I called FedEx and they totaly lied to me. The driver left my package against a random wall on the 1st floor and I live on the third floor. I called FedEx about not being able to find my package. They sounded if they were sincere. However they made absolutely no effort to try and locate my package. They told me to look for it. A few days later I received an email say my package was delivered correctly, which it was not. In the first photo is my door and the second is where they left my package.

Fedex has gone downhill! There is no customer service to speak of, just a robot. Packages are often marked delivered and never appear as is case with shoes I ordered for work. Make no mistake, all carriers suck these days!

They have one job to do and do it poorly in my opinion. Packages are consistently delivered in terrible and damaged condition. I have videos of the deliveries and the packages were clearly damaged in logistics/facilities and not by the drivers. They must cost companies lots of money damaging shipments.

I paid for an overnight delivery of a personal check. It was not delivered until four days later. I received no detailed communication from Fed Ex during the process of delivery, filing of my claim and the issue I had. I was never told why my check was not delivered at the time promised and paid for. All Fed Ex did was send generic AI emails with no detailed explanation of the delivery delay, the filing of my claim and the decision to deny my claim. All I asked for was a partial refund for the service I did not receive. This is not how to serve a customer and I will never use Fed Ex again.

The FedEx Austell, GA location is an absolute joke. FedEx should be ashamed of the service they allow this facility to provide to their customers. This location deserves negative stars or any ratings worse than 0. I’ve not had a single package deliver on time for years because of this location. It’s a black hole and nothing is ever done to fix the problem. Customer service is no help and simply provide excuse after excuse. Their tracking system is useless as half the time a package is out for delivery isn’t actually on a truck and is still at the facility. At this point, FedEx would have to pay me to use their service. I always choose other carriers (UPS, USPS, DHL, etc.) whenever I have the option no matter the cost. When I don’t, I always request to ship any other carrier besides FedEx if possible now. It’s sad that a company as large as FedEx cannot fix a problem that has been ongoing for years. Quit the excuses and fix the problem already.

Every package I receive from FedEx… no matter how it’s Shipped (Express, Ground, Home) it is delivered the next day after it was supposed to be delivered. Delivery exception, weather, issue, undeliverable one day, but shows up the next day. Even refrigerated goods. I have to now make sure my medication is not shipped by FedEx or it will not be any good by the time it does come. I’m sick of it and my whole neighborhood is starting to complain about it. The Albany, Ga branch won’t even answer the phone at all to talk about it, because of the complaints.

I have dropped off several packages to FedEx from my business and never received this service before. I dropped one that I had the store personnel measure and check dimensions and then get charged 5 times the amount from my eBay account, then on the same day I brought in a package of bulbs that were fragile so the person said they could double box it for another $20. So I said great to be sure. Then they charged me another $64 for the dimensions that the person at the counter NEVER said was not part of new box but NEVER thought another bow would cost over $20. So they are scammers to say the least. I send out about a thousand packages a year and guarantee NONE of them will ever have the FED-EX logo on them again.

Fedex is the absolute worst delivery company on the planet. It starts with tracking, which is horrible. My package shipped from Georgia to Ohio in one day. Then did not move to out for delivery in Ohio for a week. I called 4 times on 4 business days to be told it would be delivered that day. Customer service is staffed with liars. When the package arrived the item was damaged and unusable. The vendor agreed to replace and sent me a printable return label. Pickup was scheduled for yesterday. No one came. I called today. Pick up is scheduled for tomorrow. I won’t hold my breath. Pony express was quicker and more reliable than Fedex. I do not think this horrible excuse for a company will exist in 2026. If you choose Fedex you will get what you deserve.

As a multi billion dollar corporation we will not utilize FedEx under no circumstances at all. I have sent out a mass email to all of my companies, sister companies, organizations that we financially back including non-profits to cancel all business with FedEx and to show proof they have done so after seeing these to poor gentlemen fired for standing their ground as human being no one deserves to be mistreated and disrespected and then get fired for standing their ground. So as of now and moving for we are done. We will no longer accept delivery from FedEx under no circumstances. All of our counterpart have been made aware and has agreed to not send anything through FedEx. Video link is here **.

Twice, FedEx left my package at the wrong address, leaning up against a fence door outside, and stated they left my package on my doorstep. FedEx even took pictures PROVING they left my package outside an incorrect address, with the wrong address in the picture. Their complaint process is a joke. I got the run around both times I called their 1-800 number. When I finally spoke to a human, they slurred all of the words together, making it difficult to understand. FedEx obviously farmed out their calls to another country. And, when asked to speak with someone else, or for the FedEx customer service representative to speak slower or more clearly, they refused.

1 star is way too generous - FEDEX is horrible. I never have problems from UPS, USPS, Amazon, DHL, Walmart grocery delivery.... But if I have something coming from Fed EX, I know I'm going to have a problem with late deliveries, frustration... I'll pay more not to use FEDEX. Just recently, the shipper chose FEDex delivery, shipped from Florida to NC, was suppose to arrive Friday, I live in a large home and have a very large front yard with a long concrete driveway, address on MB.

Was expecting a trampoline to be delivered, I didn't realize FedEx was allowed to touch our own personal property trash can we pay monthly for, that only gets picked up once a week, to out their own boxes in, the guy took up our whole entire trash can to where we can't even fit another bag in there, still having 6 days to go until next trash pick up, then to make it worse our package was propped up against my SUV. A very heavy trampoline that could've damaged my car, called customer service and the lady was really nice. Said they would find who was responsible but yet nothing was done.

Not good. I had an expensive order which required signature and someone being home to receive. They simply dropped outside and checked it as delivered. That’s unacceptable!! This is the standard these days? What if someone were to take it? That’s my money you’re playing with. Would not recommend.

Took the day off work to sign for a package. Driver didn’t even bring a package to the door, just stuck a tag on the saying that I wasn’t home. No knock. No doorbell. Nothing. Have it on camera. Called Customer Service and they said there’s nothing anyone can do, I either have to lose another day’s pay or wait until it gets sent back to the Sender to have it shipped another way.

In the last year only once has FedEx delivery made it to my house. Yesterday’s delivery was a now dying tree left at the side of the road 1/4 of a mile from my house. FedEx says it was delivered to my front door. The package was run over. The package was clearly labeled. I am a live plant deliver ASAP. They left it on the truck for four days with two of the nights in 20° weather which will kill an avocado tree. I called customer service three days in a row to get this tree out of the cold at night and delivered to my address. FedEx says they’re gonna call me back and they never do. The company that I bought the tree gave me credit but not refunding the shipping fees after review of the pictures I submitted. They could not offer me a replacement due to they are out of stock for the season. Fast growing trees has been nothing but wonderful, but it is not their responsibility to force FedEx to do their job.

Unreliable, never on time, drivers are lazy and incompetentI wish people would use other carriers. Very disappointed!! My road is under construction, mind you there are other ways to get to my residence my packages cannot get delivered there because of this! There is an alley they can go through that leads right up to my back door, but they are too lazy to try. Just shows how much FedEx values their customers, so I have to figure out how to receive my packages and do all the work. I HATE THIS CARRIER!!!! I would have left no star rating if I could. After receiving one of my packages, it was damaged so now I have to go through this all over again. STAY AWAY!!!!

With an absolutely shattered heart, we had to say goodbye to our beloved eldest dog, Dixie—taken from us most horrifically and unnecessarily. And we have FedEx to thank for that. Your careless, heartless excuse for a driver ran her over in our own yard—not in the street, not running loose, but on our property. And what did this worthless human being do? Nothing. No knock on the door. No ringing the doorbell. No attempt to alert us. Just left her there, guts spilled out, like she didn’t matter.

It is a terrible service with them. It supposed to be delivered in 2days but even though after 10days still they don't know where is the package. Every time they will say, "Someone will reach you in 24hrs." Their customer service also very bad. I need to send my immigration to USCIS but FedEx dropped somewhere.

This is the worst and less trustable shipping company, I used to have a FedEx account like 5 years ago, then they lost 2 packages and no clue where to find it, just having phone calls and new case numbers or claim number, but at the end no packages found, then after 5 years I have an emergency to ship 2 more packages and the only close location to me was a fedex, then I decided to give them another try, and then what?? Packages lost again, and same process, 3 support tickets opened, 5 phone calls at the end no packages, get just away from fedex if you don't want to lose what are you sending, using a zero accountability company called fedex.

I would give 0 if I could. I addressed the package wrongly. The company moved. The trouble began. I corrected the address to a FedEx delivery location one hour away, only choice given. Then next day delivery didn’t make it. Didn’t make it next day. Now it’s the weekend. Monday guaranteed delivery, never made it. Called 4th time Monday night. Told it was there. They didn’t scan it. Go get it Tuesday morning. Called Tuesday morning because tracking on website didn’t acknowledge it was there. Rep went through all of chatter then put me on hold and hung up. Called back. No record of previous call and was told it was there. Called the location and it wasn’t there. Called again. Rep said they would call truck and call me back in one hour. Never happened. Call again. Got rep says can’t find package. Talk to supervisor. She says, "I’ll check it out and call you back." Waiting on call.

FEDEX???? You have to be kidding. I sent an overnight envelope April 3rd to be delivered by 10:30 the next morning. 5 days later after 5 supervisors promised it would be delivered. Still have NO IDEA WHEN IT WILL GET THERE. The Post office told me that 2 day priority mail would of been there yesterday morning... If it's extremely important, YOU'RE A FOOL for trusting FedEx. This is paper work that needed to be at the Thai Embassy on Friday so I can transport my Wife's Cremations to her Family in Thailand. FedEx had the nerve to ask me what was in the envelope that is so important... ARE YOU KIDDING ME???? And as 11:15 April 8th, They are promising me again that it will be there by the end of today. That makes 3 days I heard that promise.

I got bad experience with FedEx. I ordered perfume Tom Ford online from Fragrance.Buy and they sent it for me via Fedex. The deliver guy leave it in front of the door and directly I got my shipment.. It was not labelled and the delivery guy stole the perfume and left an empty box for me. I tried to contact with fedex and after I did claim they response that the shipment was delivered. I know shipment was delivered.. But the shipment was not labelled and the guy delivery stole my perfume. I gonna share bad experience with everyone specially on social media.