FedEx Reviews

Because the package was delivered to his office, someone else was allowed to sign for his expensive package.

Unfortunately, FedEx allows anyone to sign for another person's package without authorization. We will now have to try to contact the person who signed for the package and hope it arrives intact and unopened.

At 6:30 PM, I was finally told that the iPod was not on the truck after all. The company refused to do anything else to help me that day. When I tried calling back later, my calls were immediately put on hold. I suspect they had caller ID. The last person I talked to did tell me that my iPod would come on Tuesday; however, it did not because "of the holiday." They now claim it will come tomorrow.

I have called the 800 number 4 different times & 3 out of 4 operators couldn't tell me a thing & didn't know where my packages were. One operator told my today the packages would be delivered today & I've yet to see them. I called them back this evening & they said they would check on my packages & give me a call back & let me know where they were. Just like the other time I was told this, I never received any type of phone call. Now I live in a very small town if the driver couldn't find the location of my house then he/she could have asked somebody where I lived & they could have told them.

The saddest part of it all is every day I see a Fedex delivery person here in my hometown & I still have not received my packages. I think they should refund my S&H; charges & everybody else's who has had these problems. I have never had this problem with UPS. My advice: Use UPS they are definately more reliable than Fedex.

Sure enough, the package didn't arrive. That didn't bother me so much. What DID bother me was that in tracking this package I go the message "customer not available." This is utter nonsense. I work at home and have been home all week. I was waiting for this package. I have two dogs that go ballistic anytime anyone steps foot on the driveway. They were quiet as church mice. It snowed yesterday. There were no footprints or tire tracks anywhere.

In short, the drive made NO ATTEMPT to deliver this package and lied about it. Which brings to another similar incident. A package came a week after it was supposed to. I contacted Fedex headquarters with the complaint. Their regional manager finally replied and told me that weather problems got in the way. In fact, the weather was perfect for that entire week. Once again, Fedex employees lying to cover up their errors.

I had a large package shipped by Fedex. The driver took the wrong road and couldn't make it to my house because he couldn't get under the overpass. I had to drive for 45 minutes to pick up a 300-pound package. Did anyone apologize? Compensate me for my time? Refund the cost of freight? NOPE. The other incident was a late delivery, but no interesting side notes. Just plain old boring late delivery.

To their "credit" they did deliver a package on time ONCE. So there you have it. Five packages, 4 of them problematic. Two of them involving lying.

In late 2001, the contract was given to one company, Fed Ex. No bidding process, the contract seems to be just handed to FedEx. Not only did the USPS have to pay the contractors for early termination, they had to pay FedEx 6.2 billion.

Now that Fed Ex has the money, ground handlers are complaining that priority mail is being left behind for FedEx packages. Why award the contract to a company who's priority is to deliver FedEx packages? It's a great deal for FedEx but a bad deal for the public. I've since been furloughed and my company is in chapter 11. Other postal contractors are in chapter 11. The government is having to pay unemployment benefits to employees of the contractors.

I've spent months trying to figure out why the gov't has not looked into this. According to Opensecrets.org, FedEX is well known around Capitol Hill for the fleet of private planes it keeps on stand-by for congressmen. The article explains FedEx gave more that $2.6 million in PAC, soft money and individual donations in 1999-2000. It makes me very angry to see the USPS ask for postal increases. They made a bad deal for the public and someone needs to start looking into this. Obviously, Congress is not interested.

This is the only problem we have had with a multi-million dollar lawsuit out of London, England. It tarnishes our reputation on both sides of the Atlantic and is going to cost us lost interest.

Damage Resulting: The loss of the pictures require that I re-send them which will result in a longer wait for us to be together. We have a long distance relationship that is very hard to keep going and this only makes things worse. Knowing that my package was opened and items stolen, I have no idea if they copied all my personal information to include my SSN, birth date, birth certificate and many other highly personal items that must remain secure. You cannot put a price on identity theft and this is a real possibility now.

On Tuesday, October 30, 2001, it was listed on the web site as being on a truck for delivery. I remained at home all day, not even running a vacuum cleaner or other loud appliance, so I would be sure to hear the doorbell. As the afternoon wore on I got anxious and checked the front porch every hour just in case I had somehow missed the delivery. At 10:30 p.m. I checked the status on the web site and found the package listed as delivered and the time said, 00:00.

I immediately sent an email to the customer service email address stating that I had not received the package. I received an automated reply that I would hear from someone within 24 hours. I never got any other reply whatsoever. Wednesday morning, 10/31, I phoned the 800-GOFEDEX number and worked my way through the maddeningly long voice mail system until I was able to speak to an actual person, who then transferred me to someone in the Ground area. Unfortunately I did not write down the name but I think it was Darryl or Darrin. He said it looked to him like the package was still on the truck and should be delivered that day, but that someone would check into it and get back to me within 24 hours.

Again I waited at home all day and no deliveries were made. Nor did I receive any follow-up phone calls. However, by mid afternoon the web site showed an update it said the package had been delivered at 5:00 p.m. on 10/30, and under signature it said Front Door. At 6:40 p.m. on 10/31, I again called 800-GOFEDEX, eventually ending up speaking to a woman named Linda who told me she would send a message to the driver and someone would get back to me.

On 11/1 at approximately 10:00 a.m. I phoned 800-GOFEDEX once again, this time speaking to Jim, who told me my request would take 24 to 48 hours and someone would get back to me. Never mind that itd been more hours than that since I originally contacted Federal Express. On Friday, 11/2, I again phoned 800-GOFEDEX, at 9:20 a.m., and spoke to Eric. He suggested he send me the paperwork to start a claim on the package. I voiced that I would much rather have the package, which was obviously somewhere in my neighborhood and if someone would just talk to the driver we could probably find it! I was put on hold while Eric phoned the local terminal, then he got my phone number and said someone would call me. I told him he was the 4th person to tell me that and Id never gotten any return calls from anyone.

Shortly after that Wendy from the local terminal did call me, but wasnt able to offer much assistance. She had Francisco, the driver, call me a short time later. By now 3 full days had passed since he delivered the package he couldnt remember anything about that day. I was given some conflicting messages though, I remember I had trouble finding that address. It might still be on the truck. If it says I delivered it, then I delivered it. and the one that speaks volumes, We are growing so fast, we cant possibly keep track of all these packages!

I am dismayed not only at having my merchandise left on the doorstep of someone who proved to be dishonest and didnt report it, but at how unresponsive Federal Express was to my requests. All it would have taken to make me have confidence in the company would have been a return phone call, even if all they could tell me was We havent discovered anything but we are working on it. Federal Express Ground failed miserably.

I also want to say that my street, 53rd Avenue West, is only 2 blocks long, and only serves my complex, which consists of 4 buildings. Each unit has its own number, there is no confusing A, B, C system. I have put up flyers for my neighbors, plus I walked the perimeter and checked everyones back porches in the unlikely event the box had been left there. It is obvious to me that the driver was not on the right street. If he wasnt sure of the address, why would he leave a package that was insured for $2,000 on a porch without obtaining a signature?

The box contained, among other things, most of my higher-end Christmas inventory for my cases at Glorious Treasures Antique Shoppe in Edmonds, WA. For obvious reasons I lost the opportunity to sell those items during the Christmas season, and without the insurance money I am unable to replace the items. I am very angry at FedEx Ground's lack of customer service and the fact that they just plain don't care.

When I checked from out of town (my dad was dying and I had to leave town for 2 weeks) via the FedEx Ground Tracking page, it was shown as "delivered and signed for at front door." Over 6 times I called FedEx Ground to MAKE SURE that it would be delivered to the new address ... they assured me that it would be. Later, my neighbor stated they had stood in front of my door for 3 days, and now were missing. Needless, to say the manager and neighbors have not seen it, and don't know what happened to it. At least 15 calls to both the Local and national phone numbers: "we don't have the records; you have to call the OTHER number" and saying the shipper had to do a trace.

Three weeks later I am still getting e-mail from Ubid like, "what products did you say you lost?" when I have sent the Order and Lot numbers over 10 times, and keep sending the entire e-mails to them. After all this, now they say, "well, the Trace said the Packages were delivered." And I'm going (trying not to blow a gasket since I've explained now close to 25 different people from FedEx and UBid) yes they were delivered to the wrong address and now are missing, presumed stolen."Ubid states until FedEx refunds the claim, they cannot re-credit my account.

Yet, FedEx is pretending that they are not responsible for the problem, and they "delivered" the packages without any signature or note that "we will return later" to bring your package back. I have received packages for over 40 years ... even cheap stuff they wait for a signature, or leave a note if you are not home, or leave it with a neighbor (I had authorized my next door neighbor to go ahead and sign for it if he was asked). But NONE of these things happened with FedEx Ground.They say it is up to each deliverer to do what they want, because they are "independent contractors".

As though Fed Ex is not responsible for the quality and security of the property entrusted to them! Finally, and to really put the icing on the cake, I was told by FedEx that it would do no good to report my "stolen" goods either to the local police, or to the postmaster. In case you do not know it (because I didn't!) your mail, mailed thru these agencies, IS NOT PROTECTED BY THE LAWS OF THE FEDERAL POSTAL SERVICE. He said the Postmaster could do nothing about lost or stolen packages as a federal crime. He also said that "no one" had ever reported to the local police about stolen goods delivered by FedEx Ground, and that all Claims would be handled by the Shipper (And, hopefully we have all seen how reliable THEY Are!)

I have quite literally been robbed of $500 worth of computer equipment that both FedEx and Ubid refuse to take responsibility for. Since I am in a Home based business, this has also cost me in the ability to use my computer, which has been sitting without its parts in the technicians office while we "wait for the parts."

Today I spent from 1:30pm till 6pm again trying to get someone in FedEx to help ... once again being bounced around from on dept to the next, even their Public Relations Dept seemed to not sympathize with me.

According to FedEx the package was signed for by a person that does not exist at our company or in our building. The delivery address was correct. I reported this incident to FedEx, but never received any response. Today, a FedEx delivery containing the company payroll was left in the lobby. It was not there when the first of our companies employees arrived in the morning, so it is assumed that the FedEx delivery person never bothered to ring the bell.

Fortunately, there have been no major consequences at this point, but some of the materials, such as payroll, are highly sensitive, and could result in great loss and problems to our company if not delivered securely. There is a reason why companies pay more money for FedEx service, and that is for security and prompt delivery.