FedEx Reviews

If I could give FedEx a zero star I would. Terrible customer service when you pay for expedited two day shipping and it still takes a week for the package to arrive at its destination. A refund ought to be offered, but FedEx just pockets that money and snubs the customer. What a sham! I will not be shipping with fedex ever again. It's crazy that they have overwhelming poor reviews yet they don't care to change.

Cant get through automated answering robot to talk to anyone. Terrible customer service. No one calls in to talk to a robot, we have issues that need solving by a person who can solve them. I know people are more expensive but at least they solve problems. Robo service is a waste of money and makes everyone dislike your company that much more.

TRY TRY TRY everything you can to use and carrier besides FEDEX. I have never had a good experience with them. IF you can get them on the phone and explain my package has been stuck at the same facility for 8 days, their response contact the shipper, it's their fault. How if I pay a carrier to deliver a package how is it the seller's responsibility that you lost it? This is a poorly ran company and anything I order from now on I will try my hardest to use any other carrier or I will not order the merchandise from them. FEDEX SUCKS SUCKS SUCKS. Today is 2/6/2025 on the way to Charleston, WV since 1/29/2025.

Whatever you do, pick any delivery service over this place. Wow they became terrible! Second chance and package is just stuck at the Hagerstown facility and they can't seem to get them on the phone 🤳 and say, "Hey, this package has been sitting here, we have an open case on that." Nope, and there will be no 3rd time because it will not be a charm. I'm actually wondering if everyone absolutely positively had to get laid off overnight! Do yourself a favor and use USPS or UPS or a carrier pigeon if your package is small enough. One thing is for sure, just believe the reviews.

Today, I got a text that I had package being delivered tomorrow, and that it needs a signature - at an address I will not be at. I tried many times, unsuccessfully, to arrange for the delivery at an address I will be at, but their online system wouldn't complete the task. It kept telling me to try later. I went out for the rest of the day, and when I came home (in the evening), I tried again. It got farther along, but the same thing happened. So I tried calling, several times, each time being intercepted and ultimately cut off by a bot.

I was suppose to get my delivery on 2-3-25, I waited all day. Then I checked my emails and I received an email that said it was delivered. I check online and I saw the picture, that was not my house in the picture. I called them up and at first they gave me a hard time telling me to check with everyone in the house and a thousand other things. Finally they decided to open a claim. Through Google Maps I figured out where they delivered it to, the house is 3 streets away from me. The address is not even close. I gave them the address that I found. 2 days later, they emailed me and said that they concluded that the package was delivered correctly. Not only are the drivers idiots, the customer service representatives barely speak English so when you are trying to explain something they don't understand. Fedex is the worse, everyone should stop using them. I have never had these issues with UPS.

This is the second time in a row that my Fedex package was not delivered. The fed ex app said it was delivered, but the truck never showed up. The driver must have took a picture that was purposely a white blur to fake they delivered the package. Each time I called customer service they said they will track the package and get back to me, they never did. Fed ex used to be great, the postal service is now better than Fed ex. When I order something I will insist the company does not use Fed ex, if they do, I will not place an order with that company. I myself will never use Fed ex for shipping, only UPS or USPS from now on.

FedEx is the worst company to have any product you order offline deliver your shipment to you. 1st they give you the day your package is supposed to arrive and 2 times your package is supposed to be delivered example I had a package that was supposed to be delivered 2-4-25 between 11:10-3:10. On my tracking app it said fedex got it in lewisberry pa at 2-2-25 at 12:48 pm. Then at 5:11 pm it departed the FedEx location in on 2-2-25. Then it was to be delivered to my address on 2-4-25 between 11:10-2:10 pm on 2-4-25 so they had plenty of time to get it here by today 1-4-25., But it's always the same excuse every month and it stresses me out. Iv has been diagnosed with stress seizures and what FedEx is doing is not helping and the package they do this with every month is from Chew and it's like they don't care about nothing.

My package was canceled and I asked for a refund from FedEx. Their refund is really bad and after several phone calls and going to their location, I could not get my money back yet. I do not recommend using their service.!

When my husband corporate office shipped him a package, it was overnighted with signature required. It was supposedly out for delivery and at 2 pm today (Jan 31st) it was stated it was headed back to the warehouse as they tried to deliver it… opened a support ticket with a supervisor as the call center person was total incompetent. Made sure address was totally correct with the supervisor. When ticket was updated with a picture of someone’s mobile home. If all the other shippers can find our building ( no mobile homes around) why can’t they? The entrance can be seen from his desk and FedEx never even drove by let alone drove in the entrance at all. Now because it’s Friday, he either must try to drive almost two hours to the warehouse, before they close or wait until Monday, to maybe get it delivered. Guaranteed overnight delivery? What a joke! Not the first time we have had issues with them.

FedEx 2nd Day Air is a complete joke. I have this expedited shipping, yet my package is delayed with no clear explanation. To make matters worse, they won’t even let me pick it up myself! I rearranged my entire schedule, missed work, and waited at home for nothing. Their so-called “service” is unreliable and frustrating. If they can’t meet their own delivery guarantees, the least they could do is provide better customer support and allow customers to retrieve their own packages. Absolutely unacceptable.

Went to FedEx after visiting UPS as I needed to have a package of medication overnighted to FLA. UPS was not running services due to inclement weather from the mid USA to the East Coast. However FedEx was and the clerk assured me that paying for overnight service would basically guarantee it being there by 5pm the next day. It did not show up till 48 hrs later. Now Fedex is not willing to refund for the late delivery because it was an act of g-d. BUT if I was a business they would consider giving me credit. As I am just a walk in customer, no compensation is offered for me. I will never do business with FedEx - they are a dishonorable business.

The driver sat a box on front porch with a 70% chance of rain and we have a covered carport that was empty. Then I contacted customer service and that was much worse, paul was very, very awful. I hope to get a response back and something be done.

I ordered a couch and asked for the pieces to be delivered to my front door. They decided to deliver to my mail room and I can't fit the pieces in my car. They told me they can do nothing for me. I asked why do they have delivery instructions if they don't have to be followed and I couldn't get an answer. I've had so many issues with FedEx and if anyone knows how to make it where I don't get deliveries from them it would be greatly appreciated.

Packages routinely delivered to our neighbors despite a total of two house numbers on the outside of our home. Trucks getting stuck in driveway due to poor driver decision making. A current package shipped 1 hour south to my address made it to my town in 8 days but is now 1 and 1/2 hours northwest in Columbus, OH.

I have been waiting for a package since 1/25/25, it is now 1/30/25. Each day I receive a text/email indicating my package is out for delivery with the current date and a specified time. Then around 6:30-7:30pm, I check status and it indicates it will update when a new delivery date is available. Next day I receive text/email, cycle repeats. I am told they guarantee it will be here and it never does. This location cites weather, even when there is no weather elements to cause delay. Then, to top if off, they leave it by our mailbox instead of at our house. While I am rural, there are other places to place packages that are more discreet rather than the side of a road just waiting for someone to take it. FedEx does not care about their customers. They are the worst shipping company there is.

FedEx did not deliver my package to my address. The picture they took is not my address. The FEDEX automated system loops around telling me my address is not correct. There is no way to try and locate my missing package.

I had a Ring video of a Fedex delivery driver tossing my package about 6-8 feet to my front door "area". When I complained, they said it was forwarded to the terminal of the driver; when I called for an update, they said someone from the driver's terminal left a v-mail for me asking for the video and the problem ticket was closed. I NEVER received such v-mail. The support agent re-opened the ticket but I hadn't heard from anyone for another week. I called again and after several calls, I requested escalation. I was given an email address to send the video and other required info. They replied they had forwarded the video to the terminal and I would be hearing from someone soon. NEVER was contacted. I then wrote again to fedexassist@fedex.com requesting escalation ABOVE that terminal...and have not heard back at all. This tells me Fedex does not care. I now HATE FEDEX and will do everything I can to discredit Fedex.

Are you kidding me?! This delivery driver literally came to a sliding stop in the truck in front of my house before rushing my package to the door while I was working in the garage, and for good reason. He probably wanted to get away before I saw the package that he left... FedEx needs to an overhaul. Unfortunately this review website doesn't allow for photos over 5mb to be uploaded (kinda weird), but I will upload the images of my damaged product I ordered as well as the damaged box on social media if you want to see the destruction that Fedex employees treat packages with. NEVER use FedEx. They are the worst of the worst.

The last 4 packages they have delivered were left out the street. Makes it easy for porch pirates when the don’t have to leave their car to steal package. Now my package today was scheduled to be delivered the just as the delivery window was closing they charged it to delayed and it will be tomorrow. I’m sure they will be lazy and leave it out by the street tomorrow if it even is delivered.

If I ran a business like the way they do I would be looking for a job in a week. We have been waiting over a month for packages that (according to the FedEx site) have been out for delivery at least 10 times. And sadly this isn't unusual for them. Avoid at all cost! Alternatively... if you are a business that ships via fedex please have some respect for your customers and offer them alternatives.

My experience with Fedex is the following. I ordered my item on 12/21/2024. 12/22/2024 my package arrived at the Orlando Facility at 8:49 pm. 12/23/2024 it arrived in Ellenwood Ga at 8:30 pm which is my state and near to my house. 12/27/2024 they sent it to Austell, Ga farther from my house. 1/23/2025 they sent it back to Ellenwood and as of 1/27/2026 my package has yet to be delivered. 0 stars.

In Dec. 12, 2024, since Canada Post was on strike. I have sent cheques from Whitby FedEx outlet to be delivered in Belleville, these were for a legal matters highly important. I kept receiving emails that the shipment was being delivered but never received anything, I contacted customer several times and not much came out of it. Today I was told the envelope need to be cleared at custom and that I have to pay fees so it clears customs. Never again with FedEx... They are losing their touch..!!

FedEx is an absolute JOKE. They've lost several of my Chewy packages because they can't tell the difference between a few apartment buildings on my block. My delivery status said they were delivered and the "reference photo" had ZERO details to let me know where I could even try looking for it. It was just a close-up picture of a bunch of stacked up boxes (not all mine). Could have been inside the truck or in any lobby. How is this company still in business? Thanks to them, I'm cancelling my autoship order with a company I actually love. I just can't trust that my cat's food will arrive on time or at all.

Fedex and shipper shows it was delivered. The problem is that it was not delivered to my house. The delivery picture shows the package delivered on someone else porch. I contacted them 3 times and they promised a refund. The next day I receive an email that the claims department denied my claim because they stated that my package was delivered, even though the driver delivered my package to the wrong house. (Picture proves that!) NEVER trust any promises that Fedex tells you. They will do anything to not have to pay out a claim.

Wish I could give negative stars! Waited all day Friday for a signature required package which did not show. Last update was 2:18 a.m. on Friday so it should have easily made it or FedEx could be courteous enough to let me know as soon as they did. Saturday a.m. I got 2 emails indicating that my package would be delivered by either 1:30 or 1:40 p.m. 4 p.m., still haven’t received package, called customer service and was assured it would arrive by end of day which is 8 p.m. 8:10 p.m. nobody answers and no update to tracking.

I have 3 packages currently held up at the job in Charleston, WV. 2 of which have been there for at least 6 days with no delivery attempts. I’ve called, filed claims and not a single person cares to follow up or see that I get my packages. I still have no idea what the problem is. I feel confident in saying I don’t think it will ever be resolved. I would not recommend using their service for your business especially if you care about it.

Our delivery has been changed three times. It was supposed to arrive yesterday morning, then it was changed to today 11:30 to 1:30 and now it will be "at end of day" whatever time that is, if it even arrives then. The furniture I am waiting for was loaded on the truck at 5:22 AM this morning. I only live 15 miles from the loading plant. The driver is Carlos. At no time can you talk to anyone. The phone number FedEx advertised is only informational, no personal contact at all... This is completely unacceptable. We have to wait for the delivery because it is too big to be left at the front door unattended. With UPS you can talk to a person, and they contact the driver and find out what is happening. You cannot do that with FedEx. I never want a delivery from them again.

My package was off for delivery on yesterday. I saw a FedEx truck on my street pass my house. Why was my package not on that truck. Also I called around 7 pm and she claimed I would get it at at. These people are liars. I will never use this service anymore.

FedEx Pooler Georgia has had my time sensitive packages for 2 weeks with no movement. Website just keeps saying out for delivery and on truck. Their customer service overseas is a total joke. Terrible shipper. Their management team needs to be replaced. Use UPS.

My Fedex items sat for days at the local warehouse. Each day it said they would deliver and each day a new excuse was made. I tried contacting Fedex, not a chance. They use AI and it is a poor representation of service. I can only believe that it is better than their real people, which is sad. I will never ship anything else with Fedex, I will never purchase an item if shipping is only by Fedex.

I paid for a package overnight. After three days of nothing I started calling supervisors. One supervisor said it was an "operational error" that it didn't ship on time. Another one said they don't ship on Suns. OK I'll give them an extra day. Every day for five days I was told it would be delivered "today". One supervisor gave me a location it would be before delivery and I could go pick it up. After circling a Walgreens three times I called another supervisor. She said, "rest assured it's on its way..."...Are you kidding me? Why was I given this address by a supervisor if there's no FedEx there??! She had no answer. The worst part is that the agents have very thick accents and I can't understand Them!! Horrific customer service!!

From multiple experiences, when I buy a product that Amazon uses Fedex it goes wrong or gets delayed. I don’t think Amazon should use them anymore. They need to fix the company. I know they have been in business a long time but it’s time for change.

FedEx need to educate ignorant delivery drivers before putting them on the road. I had their drive blocking my driveway so I couldn't get in on my motorcycle. That is not legal. The driver couldn't hear my horn trying to get his attention, because his music was unbelievably load. This company is the worst constantly. Obviously this company cares nothing for their customers.

I am extremely disappointed with FedEx's service. I ordered a package on January 11th, and I have been waiting ever since. According to their tracking system, the package has been "out for delivery" since January 15th, but it has never arrived. When I contacted customer service, they informed me that the package has not even left their facility, despite what their tracking system says. Each time I call, I am told that it will be delivered the "next day" and to monitor their online system—which is clearly unreliable. This lack of transparency and accountability is unacceptable. I expected far better service from a company of FedEx's reputation, and I am beyond frustrated with this entire experience.

I stayed home to receive my package. The driver did not deliver my package. He put a sticker in my door and went away without ringing the doorbell. I had to go to their center to pick up my item. They have the most horrible customer service. Please use UPS instead.

FDX gets it right! What a great day when you get excellent and I do mean world class customer service. Not only because I got what I needed. Because the professional and fast way Pauline ** in Medley Florida took care of my customer and I. This type of customer service is what I strive to teach and provide in my organization daily. I wish FDX and their competition had more people great as Pauline **, you're truly an asset to FDX. My order is part of an international order with extreme high importance. Well done FDX Florida OS&D. Thank you...Happy and proud customer.

I paid $90 for overnight delivery of a envelope package. 3 days later it has still not been delivered and they will not provide a refund - partial or complete. DO NOT use their overnight service!!! Use someone else. FedEx is terrible.

I ordered a snow blower from Walmart with 2 day shipping. They shipped via FedEx. A week later and not only do I not have it, no attempt made, but it's not moving. I called Walmart customer service, and they reshipped it, also via FedEx. A week later and the same thing happens. No attempt at delivery and the package isn't moving. I called Walmart customer service again. They can't reship it, they're out of stock. So FedEx cost me an amazing deal on a snowblower. They couldn't be bothered to deliver as quoted.

Several people from the 45638 zip code have been trying to get their packages from FedEx of South Point Ohio. They are holding our packages. Could someone either let people know why or enforce them to deliver our packages? This is absolutely pathetic!!!

I only wish I could leave zero stars. Driver has held our packages hostage for days and days on end. Lazy person simply sticks a tag on our mailbox and drives away. We have an old Coke machine out next to our front door we converted to a package drop with a lock on it specifically for deliveries, with a sign on it stating its purpose for UPS, FedEx, and Amazon. Isaac won't bother to simply place the item in the metal box and lock the padlock. Their so called, "Customer service" line is less than worthless, as this is not the first time I've experienced problems with the company not doing their job, and even though I was assured by a person in management that my delivery would be there on a certain date, that it still didn't happen, and I had a pretty heated confrontation with the driver as I was home sick one day as he tried to honk and run.

Waited for a package all day from Chewy.com that was to be delivered via FedEx. I can see who comes and goes and not only did I not see a FedEx truck pull up, but nobody came to my door. Nobody rang a bell or knocked. Nobody left a door tag. And yet my package was not delivered. The reason given was that a delivery attempt was made which is a flat-out lie. Nobody attempted to deliver the package.

I’m a seller of EBay and FedEx had falsely accused me of putting in the wrong measurements twice and charged me excessively. This company is a complete scam and I have stopped doing business with FedEx. Not expecting it from such a big company.

Chewy uses FedEx for delivery. When the delivery driver came to the house there was one dog barking in the yard. I came out to tell him I was coming to take the package or he can just drop the package over the fence. The FedEx delivery driver with all his might through the package on the sidewalk down to the neighbor's house and everything inside was damaged. The delivery driver also called me a **. But this behavior is accepted.

If I could leave them Zero Stars I would. Absolutely the worst shipping company now. I have ordered the same item twice the first time it made it to the Twinsburg Ohio hub and they claim the box was empty do not know how something that weighed 26 pounds would not have been noticed as a empty box before it made it from PA to Twinsburg. The company I ordered the item from re-shipped the same item out to me again the Item made it to that same Twinsburg Ohio hub and they stick it on the wrong trailer and sent it to Colorado so now my Pkg is in Colorado and I am still waiting to get it the item. It was ordered on January 8th. I was supposed to receive it by January 15th. Now I will be looking at another week or more today is the 21st so Maybe I will get it by February. Absolutely horrible service.

This is by far the slowest delivery service I’ve experienced. Multiple packages from different parts of the country at various times, all days later than promised. Tracking isn’t updated in a timely manner. I hate it when I see a retailer is shipping by FedEx. I would never choose them of my own accord.

Terrible. Dumped my packages in the middle of my driveway. Customer service is useless. 45 minutes on the phone with nothing. If you can use any other company you should. They don't care. They feel invincible.

Order coffee from Sam's in Canton, Oh. Said it would be here in two days so 2nd day didn't show up even though it was 45 miles from me in Akron, Oh at 8 am but now on the 3rd day it's in Canton, Oh, 30 miles from me and it's going to be 4th day before I get it, if then Fedex sucks on on-time delivery but UPS isn't any better.

If I could give 0 stars, that would be the selection. Nothing but problems from Fedex delivery for most of my deliveries. I try to avoid any company that uses Fedex. My current 20+ lb package has been out for delivery for 5 days now. The first 2 days the weather was beautiful sunshine days and the delivery office is only 40 miles away. Customer service says (likely an AI generated email) that the delay is weather related. Again they say it arrived at delivery unit 40 miles away-out for delivery for 5 days and counting. No weather related issues in GA for the last five days. A few weeks ago they delivered two packages on different days. The package was left at the end of my driveway 15 feet from the road for anyone to quickly steal. My house is about 100 Yards from the road. I called after the first incident and they did it again a few days later. AVOID FedEx when possible.

Horrible company. Parcels show up very late and when they say out for delivery they change the date to the next day. I called and she says well the driver if finished shift will ship next day. It’s only 3 o’clock. Finish delivering. Everyone else is getting g parcels out. Canpar, Purolator, etc. best route to take.

Today when I came home from an appointment there was eleven of packages at my apartment door! Five of them were mine. But the other six were not. It appeared that they belonged to residents in the building. My immediate thought was that the delivery person was lazy! I checked the tracking numbers of each package that was not mine. They all showed with my email and a photo of them in front of my door. That is absolutely ridiculous! I called FedEx to let them know and to file a complaint. Last month my packages were even brought in the building! They were stacked outside near the entry way of the building. FedEx does is NOT dependable! Some of the people they have hired don't even have common sense.

Less than 3 months ago, one of their Fedex Drivers made a delivery at a Home Address. After delivery, the driver exited the property and hit the custom mailbox in front. Major damage to the mailbox and also damage to the Fedex vehicle. This was captured on the Security camera. The driver did not stop and sped away. I was able to file a claim and Fedex did compensate for the damage to the property. However, the process took about 2 months to complete. Don't know if the driver was reprimanded or not. I should have filed a police report, but I assumed Fedex would resolve the issue.

I'm not an experienced shipper and decided to use FedEx to ship an $800 pre-labeled package to a vendor for warranty claim. Vendor provided the shipping label to attach and drop off, around Christmas time(very hectic and busy in the drop location). FedEx lost the package, agent never discussed or offered extra coverage, claims department covered bare minimum ($100) "as per policy". Cannot contact claims agent to dispute resolution, won't return calls, "he's not available" is always the answer. No response to emails. It feels as if their policy is "avoid and deflect and they'll go away eventually". Not even willing to meet a customer in the middle on cost for resolution. It appears as if packages that have bare minimum coverage get put in a pile of "who gives a damn about these packages, because we lose them all the time so might as well be these ones". What a horrible FedEx experience. Will avoid them with every effort if possible.

Received a notice on the FedEx app that a shipment coming from Tokyo Japan required a toxic substances certification. No information given as to how to complete such certification or how to submit it. Google finally got me the answers and after waiting 10 minutes on hold to FedEx and talking to someone who was barely understandable I got a FedEx email address to which I could submit the required useless form.

FedEx's tracking email informed me that my package was delivered but the picture of the front stop didn't match my home. Someone else received my package and may have dishonestly kept it. I informed FedEx of this misdelivered package, but have received no help or response. Merchants and customers: think twice before using this company for shipping.

My order was suppose to come in 2-5 days and the date when it reached my city was 4 days ago. Each day it gave me a time estimate of 10:30-3. Each of those days and the day after each of them at 5am it says it would be delayed which I already knew because it's already the next day. It's not a weather thing either because all of the snow has been plowed and melted. It's just ridiculous.

Driver walked up to my door but changed his mind and did not ring my doorbell to let us know delivery arrived. (Unfortunately, I lost the clip of the video). Then he returned to his truck and unloaded all my boxes and left them in the rain by the sidewalk instead of on my covered porch.

⁹Then I will see the FedEx truck parked almost on my grass in front of my house with three packages expected to be delivered, one of the three items is part of another ship date that is already late. But only one package is delivered and the merry go round with fed ex starts yet again. They will give a later time in the same day. For the two that are left but I already know that driver isn't coming back and I get some weird excuse or system message "we will give new date when available." The next day one...of the two packages left was delivered but not the third and last one. And again given a second time for that day for final third delivery. No. Again no delivery and again the fed ex system states another delivery day and time. Still waiting today for my purchase.

We are having problems getting them to deliver to door, food left out by road, when DELIVERY REQUESTS AT PORCH. Disabled here. What can we do to fix? No local numbers to call anyone, terrible terrible service! Delivery and customer service!!!

My package is 2 miles from my house in their distribution center and they say there is a weather delay in delivering my package. Not a cloud in the sky today and roads are completely clear and 100 percent dry. What a joke of a company.

I too have learned my lesson and will never use Fed Ex again. Have a package stuck in St Louis, 60 miles from the recipient. It arrived there on the 8th at 1:20 in the morning. They marked it as a "weather delay" but the US weather service shows there was no weather until 2 days later on the 10th when it snowed 2 inches. Since the 10th the highs have been in the 40s so all snow is gone. The package still has not moved as of today, the 17th. Fed ex refuses to say why they called it a weather delay when the snow did not come until 2 days later, or why they have not moved it since. All they say is they are "backed up" and offer no date when it will be moved again. The package is late, there is no information, and their explanation is nonsense. They are incompetent.

If a rating of no stars were possible, I would give it to FedEx. Paid a premium for overnight door-step delivery and received tragic service. My package from Washington to Atlanta containing a sensitive document kept being serially delayed without explanation. All I could see through tracking on the website is that it is in Maryland one day or Tennessee the next. Then I get email updates only after the previous deadline, informing me that the package would be delivered the next day "BEFORE 8 PM AND REQUIRES A SIGNATURE." They conveniently do not provide a customer service email address on their site. You have to call or use the chat service, which wastes many minutes with AI agents that aren't even helpful.

FedEx has been absolutely terrible over the last few yrs. My delivery updates from FedEx were just plain lies. I’d track the delivery & it would say out for delivery between 6:00 - 9:00pm then around 9:00 you’d get an update saying, "Sorry your package was delayed." Then on the same pkg you would get updates once again saying it was out for delivery & then FedEx says once again it will be tomorrow. This has happened in every delivery except for two over the last few years. FedEx is horrible!!! I will never ship another item through FEDEX!!!

If there was a way to not order anything from businesses that ship via FedEx I would but there’s no way of knowing because most of the ones I use it depends. I’ve had ongoing battles with them for years because originally it was totally losing packages and having no proof of delivery. I live inside a multi unit condo complex with a video doorbell so my instructions say to leave it there but for a long time they were either dumping it out in front of the building visible from a major street. It’s a rainy geography so frequently they got wet and were often damaged when they arrived. When they do actually bring it inside they usually dump it some random place in the lobby. They don’t walk a few extra feet to my door to follow the instructions. Even though it includes a door code which really is not the best thing to have to do but I am disabled.

After calling and waiting 5 extra days for my two packages they arrived today. The driver just threw my packages on the side of the road in the snow 3 blocks from my house. If I hadn’t been going down road wouldn’t have known where they were left.

Left package outside of apartment on city sidewalk, then sent delivery confirmation saying that I signed for package. How do they do business like this and why do they lie? It's not necessary with all the computer tracking platforms in place today.

So far for four days I have been getting emails from FedEx saying my package is out for delivery. Tomorrow will be day 5 and no package. The worst part is there’s no valid tracking with this company and at the end of each day their technology deletes the out for delivery information on their tracking history so that when you call the senders to inform them you waited and haven’t received package for four days all sender sees is that it will be out for delivery tomorrow (as if Sunday estimated delivery time 8:15-10:20, Monday, Tuesday, Wednesday out for delivery didn’t happen) as to hide their incompetence. No valid tracking with FedEx and no customer service. Bad.

Left $1k worth of suspension parts by my mailbox instead of bringing them to my house. Mailbox cannot be seen from driveway. On top of that when they do come down my driveway they speed like hell. I have talked with the driver twice. I have called customer support with zero support. Worthless trash company that charges you more and more.

FedEx went from a reputable shipping company to an absolute nightmare. Really don't know why anyone in their right mind would use this company when there are a dozen alternatives. After I receive my product from the company I purchased from. I will make notice through to them (as I did with others) I will no longer purchase products as long as they use FEDEX.

Ashland, VA Distribution Ctr “corrected address”, per Delivery History” online, without calling, texting, or emailing me and delivered to ???? No customer service only Virtual Assistant via text which was a waste of 45 minutes. Case number opened; no human called, text or email me. Called 800 number next day, no human available but I was notified that my case had been closed. 10 years ago I was contacted by FE and requested an alternative address which I provided; received package next day. This experience, no contact, NO package, money spent and ZERO to show for it. FedEx is VILE.

Trying to get through to a helper who can walk one through a process is IMPOSSIBLE. I needed to change the recipient of an invoice for tax/duty on an overseas package. I had asked for this to he done weeks earlier and even set up an account to do so. The recipient (my cousin) was billed anyway. This was a holiday package and so embarrassing and awful that she was billed at all. Trying to remove this was a DIASTER. First getting through to proper customer service representative, then getting my account number found! This is the WORST mailing experience I have EVER had!!

This is the worst shipping company I have ever used. Ordered a package to Ontario Canada. The package left Quebec 1 day later, and was local in Ontario the next day. Then the package left Ontario and went to Alberta for god knows what reason. I called to follow up and they rush ordered the package back, it went to Manitoba, came to god knows where in Ontario until it was local to my area again. Now they don’t know where my package is, they can’t tell if it’s on a truck or at a facility. No one is taking accountability and they say they have no ETA for delivery. I keep getting told they are opening a support case. WHAT WILL A SUPPORT CASE DO WHEN YOU DON'T KNOW WHERE MY PACKAGE IS? Literally the worst shipping company. They have no idea what they’re doing, even their automated robot is lost and confused. If I could give them negative stars I would.

I was notified the item will be delivered on 1/12 between 10:10 am and 2:10 pm, I stayed in house and waited for my order, after 2:10 pm, I checked tracking number again, the delivery time was changed to end of day (not sure what end of day means in Fedex, 5 pm local time or 11:59 pm local time?). Then I called 1-800-GoFedEx, the answer was the item the delivery date has not been set yet, not sure why the text and phone call was not consistent. FedEx shall treat customer time is valuable, I waited for whole day finally gave up (still not sure when item will be delivered). FedEx is one of the biggest delivery companies, its system is really terrible.

Nothing adds up when it comes to a delivery!!!! You try to call the representatives are slow and don’t know anything! You talk to the manager they are just as slow!!!! It’s crazy! MY PACKAGE BEEN SITTING AT THE SAME PLACE WHICH IS 20 mins AWAY FROM ME….NOW 5 DAYS AND THEY WANT LET ME COME AND PICK IT UP!!! EVERY DAY IT SAYS “OUT FOR DELIVERY” AND IT NEVER COMES!!!🤬😡😡😡😡

FedEx is officially O for 3 in delivery of items over the last few weeks. They are the absolute worst. They keep you prisoner by showing tracking as 8-12 AM then it shows end of the day then they just don't show up. FedEx ruined my Children's Christmas. They have to do better but they just don't care.

The delivery of my package has already been delayed twice. In addition, your tracking is a joke. What's the point of it if it doesn't provide accurate info! Fedex has proven to be unreliable & terrible at communicating info to their customers.

FedEx should find another business and packages or customer service should NEVER be involved. They are absolutely the worst. They have an automated system that screams "We don't care about our customers and your call is a bother!!!" No one likes automated systems but this one is a whole other level of disrespectful. Do yourself a favor and ask the company you buy from if they will ship UPS, Lasership, USPS or ANY other way. Save yourself the aggravation and disappointment.

Horrible. Unacceptable. Uncaring. Unconcerned. That would be drivers and customer service. My home is 1/4 mile from the main highway. Our mailboxes are on the road. We cannot see them from our homes. Other than that it is an open road obvious to all driving down the highway. They will not drive up the hill to my home. My most recent delivery was a 60 lb box. Large enough. I'm 63 and not superwoman. They left it on the side of the road. Behind the mailboxes on a down tree. Of course the picture shows a box label. No surrounding area. Shady way of doing that. Does no good to report. They have a picture of a delivered package. NOT. This has been going on for years. I don't understand this mentality being continually accepted by a company.

Worst online SITE service, and I called customer service and still no help, Is there any live customer reps available! It's a nightmare just to retrieve your username, if you don't have your account number then they won't assist you. what in the ** is this! This is the reason I am trying to get ahold of someone. Would not recommend to anyone!

FedEx usually delivers packages in good condition. However, when you pay for Priority First overnight to get a package by 8:30 am they are very unreliable! We frequently get packages late even when we pay extra for early delivery. According to the tracking website, our package arrived in our state at 5:34 am and in our town at 8:31 am. The package was on the truck for delivery by 8:46 am - already 16 minutes late! Unless all the packages on the truck were priority first with delivery times before 8:30 am, then our package should have been the first stop. Thirty minutes late, although not acceptable when we paid for Priority First, is better than "by end of day" which the tracking is currently telling me.

Worst delivery service ever, they use every excuse and then blame the seller for not dropping off an item when they absolutely did. They held on to it for 10 days before they decided to send it and blame some Canada strike even though the item is coming from NH to OK. No borders to cross. Usa to USA. Fedex makes absolutely no sense, customer service is a joke. Why do people use this horrible service?

I have problems with every delivery done by FedEx. They lie when update your shipping details and, sometimes, even claim to have delivered packages when they haven't. Then there's all sorts of run around when you try to get answers. It's getting to the point now where I won't shop with certain businesses because they use FedEx. It's insane that FedEx can falsify delivery updates/never update the customer, and there's no repercussions.

Delivery is absolutely horrible as a now former business customer, we did about $12,000+ per month and use both FedEx and UPS 50/50 but we will NOT be using Fedup a good name for them. As the chairman of CKB, I do make the final decisions and Fedup is OUT. Please read the reviews and make the decision for yourself, I bet it won't be FedEx aka (Fedup) better name right 👍. Does their CEO live in a third-world country, I bet NOT so why not keep the customer service in the USA, they don't even have their delivery people as employees again like their customer service people are NOT company employees. I gave them One star only because that is the lowest you can give.

Under normal circumstances everything works well. Deliveries get made within a four hour window. Five Stars. Here's the rub. My shipped package had signature required because of their stupidly inflexible policy. So I tried to arrange a hold for pickup at a nearby FedEx location that was a Dollar General Store because I could not guarantee I would be home at the estimated delivery time. From the time I submitted that online request, the package location status became totally unknowable. The package stopped movement and when it resumed the actual advertised location made it obvious that it could not be delivered by the estimated delivery date. And then I WOULD be at home to provide a signature, but could no change the delivery back to my residence.

Drove past my road 7 hours after delivery time and still did not drop off package. They then updated tracking to claim weather related delay. THEY Drove past my road...What delay? Lazy. It's a toss up as to which one is worse between UPS and FedEx. Even USPS is getting worse.

Trash. Never use. Got to my house at the speed of a dead slug. Use UPS or USPS at all costs. Just don’t use FedEx. The package was going to get delivered one day but then they decided to let my package sit forever.

I got charged an additional $146. I had already paid for the original shipment costs. The $146 is for the driver taking too long to deliver my package. There was no obstruction to the road or driveway where this needed to be delivered (I have home video to prove it) so why am I being charged for something I did not impact or have any control over? I'm assuming the driver messed up his logs or ran into traffic or something and didn't want to tell the company he was behind on shipments and blamed me for it.

It seems the FedEx drivers in Greensboro NC, can not read #’s on buildings. They always take my packages to the building across from me and vice versa. When a signature is required and they go to the wrong building they say it’s the wrong address. Customer service is just as bad. They give wrong information and don’t help you resolve the issues. I was unable to start my 1st day at a new job because they took it to the wrong building and said that I couldn’t pick it up over the weekend. I requested for a 10 am delivery and got it at 5 pm. The worst delivery every!!!

I am the manager of a local business in Thomson, GA, and we rely on timely delivery of critical parts to keep our operations running smoothly. Unfortunately, FedEx has consistently failed us in the most basic aspect of their service: delivering our packages to the correct address. Time and time again, they have delivered vital shipments—absolutely essential for our business—to a different business on the same street as ours. Despite filing multiple claims and complaints over this recurring issue, FedEx continues to make the same mistake without any resolution or accountability.

I ordered packages from the same company separately. Both are now stuck in Hutchins, TX. This has been over 14 days now. Horrible company. Never ever, ever will I be using FedEx for anything in my life.

I actually say out loud NO! WHY!! When I see a merchant shipping through Fedex; rarely is a box not damaged; they NEVER ring the doorbell or knock... You either have to wait by the door all day or risk porch pirates which I am beginning to suspect might be friends or relatives of some of these drivers... these days who knows... but what is soo hard with pressing a doorbell or giving a quick knock knock on door... unless see porch pirates~!

I paid big money for a delivery of a package at a certain date and was not. I’ll never use FedEx again. When you charge a customer expensive money to ship a package and they tell you it’s going to arrive on a date then it should arrive for what you paid for. FedEx has gone to crap.

Fedex is definitely one of the worst delivery companies. We had Canada post strike for weeks and even those backlogged packages got to me faster. I had four packages to be delivered, left for delivery on the 31st, never got delivered. Kept going out for delivery every morning at around 5:30am saying that my package will be delivered before 2:50pm. It is 4th of the next month and now there’s another delivery exception with no delivery attempt. Literally says no delivery attempt made. But it went out for delivery 5 days in a row.

I have had many packages delivered to my business. UPS is almost always on time. FedEx is almost never on time. FedEx just plain sucks and their customer service is no better than their delivery service. When I ship, FedEx is never the choice. I would personally drive a package across country before I would use FedEx.

I ordered a pair of boots specifically for Thanksgiving Day. I followed the tracking and text messages because I requested the messages. They gave me 3 different delivery dates and when they were delivered they were delivered to the wrong address. The incompetent driver didn’t have enough knowledge to call me to be sure he was at the right place. He took a picture which was BLURRY WITH A BLACK RUG IN FRONT OF THE DOOR, and I’ve NEVER had a rug of any color in front of my door. Each time I call you can never talk to a real person because they know the whole company is sorry and incompetent and don’t care about anybody but themselves; it’s not only holidays it’s like this all the time. So I’m out of money because of careless negligent drivers like these. If I could rate them a ZERO I would. I wouldn’t order pet food for my dog from this worthless company. 😡😡😡

I do my first bad experience with Fedex. My brother sending me my medicine by Fedex. I track with my tracking number. Expected delivery on 2nd January 25 before 5 pm but today 3rd I’m waiting at home, still waiting no any update, no delivery. Never know where my parcel. I need urgently my medicine but no one help at customer care. Very bad experience with this people.

This is the second time within a month that I had a furniture delivery expected from FedEx. The first time, I stayed at home all day, only to have them that night update the delivery to the next day. Today, I have been waiting for a delivery that was scheduled for 10am - 2pm. It is now 2pm. No delivery, no update on the website. Says "on the way" in NJ since 11:57am (I'm in NY), but " out for delivery" still not checked. Another wasted day. I will NEVER again buy from a company using them for deliveries. A word to the wise...

Totally Incompetent. Fedex sent me a notice informing me my furniture from Wayfair would arrive on 29/12/2024 between 10- 2:30. It weighed 70 pounds and I didn't want it sitting in front of my front door so I waited. At 3 I called. I was told it might still come. Zero. I wrote a virtual assistant (machine) which gave me no information, mindlessly saying I would be contacted before delivery (duh!). I called a human employee on Dec 30th. Ditto. On Dec 31st I received a last-minute text informing me it would be delivered 2 hours later. But I was not at home at such short notice and instead of leaving it at my front door they left it in front of the garage, looking on to the street, where anyone could take it. Date of experience: December 29, 2024

FEDEX was unable to reschedule delivery of a package. This is the kind of thing a shipping company should be able to handle easily, right? I used all avenues - chatbot, their FEDEX (non) Delivery Manager feature, talking to two Customer (non) Service Representatives. In the end, delivering my package when it worked for me was simply too much for FEDEX. Even in an age of poor customer service, theirs stands out as being particularly awful. Never use them if you have a choice.

My 86 yo mother sent a package to France, which failed to reach its destination, and was eventually returned to her. FedEx has refused to refund her the $353.11 they charged her, using various excuses. I called and spoke with the Customer Service rep and they wouldn't even elevate the complaint to the Supervisor level. Just awful and predatory. They should be ashamed!!!

This shipping company is terrible! It is almost impossible to get a live person on the phone. I paid $5.55 to reschedule a delivery day per their website and instead they took my money and delivered it on the day I was not home even though I left strict instructions for the Driver that he did NOT follow and left a doortag saying he could not deliver it because it required a signature. The package did NOT require a SIGNATURE. I've called 5 times in 24 hours and there is no accountability! The website is horrible as well. The information is not updated regularly and doesn't give current information. They are so big and animated that nobody has a clue what is going on. I would never recommend FedEx to anyone. Like the rest of Corporate America, they are too big to fail.

This is the worst delivery company in america, they don't ensure adequate delivery, they don't ensure customers gets their packages. UPS AND AMAZON ARE THE BEST TO USE IF YOU WANT ADEQUATE AND CLOSE TO TIMELY DELIVERY!!

I am completely dissatisfied with my service. The package my husband and I were receiving needed to be signed for. We were originally expecting our package between 9am and 1:30pm. Once the package hit Columbus the time was updated to 10:20am -12:20pm. 12:30 came and our tracking was updated to "Today before 8:00PM". I had to completely rearrange my entire schedule because of this. This is not the first time this has happened with FedEx. There has to be a better solution for FedEx customers to get their important documents in a more timely manner.

FedEx SUCKS!!!! My packages never come around the time they say it will come. Keeps getting pushed back. This is why Amazon is number 1 for delivery. They're on time. Same day delivery. R.I.P FedEx. Hello Amazon Prime.

I’ve had horrible service from FedEx this month. They have delivered 6 separate packages to wrong addresses. They haven’t been returned to me. Two of the packages were medication. Something is wrong with the delivery people in my area. They must just be dumping the packages wherever. They need to be fired. Six packages in one month is beyond incompetent!

They will state delivery expected today, then 2 days later package will arrive. Sometimes they take it back saying you were not home. When obviously they did not even knock on the door. USPS beats them by a mile. And UPS.

Don't use FedEx if you want package earlier than a week or two. They had me waiting three different days all day for delivery. Still have not received it yet. I have a life too and sitting all day and can't leave house is not how I live.

Every time I get an order through FedEx it is either damaged, late or I end up chasing it down at some facility. NO EXAGGERATION, EVERY TIME! Funny how I can get orders through Amazon, UPS, or USPS and they are here without fail. This company better get with the times. From now on if the company ships FedEx, I will order elsewhere.

In May 2024, my manufacturing partner shipped 12 boxes of product to me from China to Minneapolis. The freight charge was slightly over $800. In November my manufacturing partner shipped 10 boxes of the exact same product to me but charged my Fed Ex account. The May 2024 and November 2024 shipments were both Fed Ex International economy. My freight charge for China to Minneapolis when I used my business account was $4,183.51. When I called Fedex customer service, it was extremely difficult to speak to a human as their automated system kept informing me my (May & November) tracking numbers were closed.

This shipping company is terrible! I ordered a package almost 2 weeks ago, it's been lost in the US. It was expected to be here 3 days ago, still hasn't arrived! I call FedEx customer service line and they won't let you talk to an actual person! This is the 3rd time FedEx has done this to me this year! UPS for the win from now on!

It behooves me how FedEx's stock is able to reach $280 when one considers just how horrible this company actually is. I've rarely had a smooth transaction with this delivery service. For example, and yes I know it's the holiday season, I've received messages in my email regarding updated delivery time no less than five times!!! And keep in mind that I live in a county with less than 12,000 people. It makes me want to tear my hair out and wear a wig. The folks that control Fedex are absolute idiots; they fully realize that deliveries will be backed up during the holiday season, yet they fail to hire extra help to minimize delivery pressure. A nine-year-old could run a company more efficiently than those **.

My delivery was 1st scheduled for delivery between 11:20 am & 3:20 PM on Thursday 12/26/24. Did not arrive. Called numerous times. Was told each time a different delivery time. Never arrived. Today still not arrived & late again. FedEx sucks!!!

I only put one star because I couldn't leave it empty, but they don't even deserve one star! I work for a research laboratory in Chicago. I have requested a pickup for several time sensitive packages, each time I receive a confirmation for the pickup, but no driver ever came to pick up the packages. They don't even send you an email or call to let us know the packages were not picked up. This is extremely frustrating and unacceptable. Our packages are time sensitive and need to be picked up and delivered by a certain time or the contents will be no good. I think we will be using UPS only moving forward since we have never had any issues with them.

I do not understand what is so hard about delivering to my house... Today I had Fedex express come to deliver a package and she said it wasn't in her van!!! About an hour or so later fedex ground came to deliver a different package and same thing... It wasnt on his truck??? Why??? I have never had good experience with fedex!!!! Usps, ups and everyone else no problems.

Thanks a lot for ruining my Granddaughter's Christmas. What GPS do you use in your trucks? I have put my address in 4 different GPS devices and they all come to my address. So you gave her $300 dollar vanity makeup mirror to someone else. Totally incompetent and inexcusable.

On 12.24.2024 when tracking a delivery the FedEx app stated that delivery attempt had been made at 2:59 pm and 7:41 pm. That is all not true. I was at the location from 11:00 AM to 8:00 PM. NO ATTEMPT WAS MADE. It would seem that the driver is not stating the truth or his superiors are allowing him to give false info to inflate their positive delivery metrics. The building has four store fronts. My store front was open from 11:00 to 8:00 PM. Either the driver is incompetent or the driver and his FedEx superiors both are incompetent. The package contained Christmas gifts. This feedback was left 3:00 PM 12.25.2024. MERRY CHRISTMAS FEDEX.

I am absolutely destroyed right now! All I wanted was my caliper for my mini van and they have not delivered! I called repeatedly and was repeatedly fed misinformation on the package delivery! Due to this negligence, I will now have an hour Walk to work and back and who knows when the part will arrive! I could not even go get Christmas gifts for my kids! Every time I call, they tell me “the next business day” and now that isn’t till after Christmas and they STILL do not know where my package is!!!! I demand compensation for this atrocious way of handling people’s important items! They ruined Christmas for us and cost me time and money! They should shut down if they are this disorganized!!!!

Same gripe as everyone else. Company probably going under. Don't use unless you don't care to be lied to. Lie, lie, lie, lie, lie, lie, lie. Computer says today delivery for more than a week. They are too cheap or poor to hire another shipper to fulfill obligations.

Ruined a Christmas present. I had pack being shipped from Maryland to Virginia (a roughly 1.5 hour drive). FedEx found a way to screw it up and ship it halfway across the United States to Memphis Tennessee. Making it a 5 day delivery cycle. Costing way more money in fuel than the item is worth. I could have driven and picked the package up and returned home in roughly 3 hours. Instead of being a convenience FedEx is now an inconvenience. Thank you again for ruining a child’s Christmas!

FedEx is the only shipping company I use. I have sent and received packages from numerous shipper and have very rarely had any issues with FedEx. When receiving over the border shipment, the duties are already paid because it is always bundled in with the shipment, the packages quite often show up earlier than promised and the cost is a very small amount more than others but well worth it since it’s almost hassle free.

I ordered a package on December 16, as of this morning still have not received my package. It has been sitting in the same place for three days which is only 25 minutes away. They would not allow me to pick up the item. Now they are telling me that it will be after Christmas before they deliver. I will never buy from a merchant that uses FedEx nor will I ever ship through FedEx. FedEx is a disgrace to the delivery service. Go out of business!!! You are worthless!!!

Do not use FedEx if you want anything in a timely manner. Now 11 day past delivery date and 18 days since FedEx picked up from shipper. For the last 4 days keeps saying out for delivery but never shows up. What an absolute joke of a delivery company. From now on I'll be asking before ordering who is used for shipping and if it's FedEx you will not be getting my business.

Worst service ever. Package updates are days to update, cannot get a person on phone because automated system. Will never use Fedex ever again. I keep getting automated system that hangs up on me without opportunity to talk to representatives. They have same info departing facility for 4 days without updates.

The shipment of the moving boxes was very delayed. They are real beasts moving the boxes, they treat them worse than the people who move the suitcases at the airport. They broke quite a few things by tremendous blows. The delivery is made without any control or notice, they inform you of the delay and the delivery with very little time.

As a veteran that receives medicine through the mail, the courier continuously throws my mail in the dirt at the end of my driveway,. I called customer care and the representative was very rude ask me so what am I supposed to do and hung the phone up, terrible customer service, avoid them by all cost

I would leave a less than one star if it was an option. These people break the law, leave packages wherever they feel like, under the mailbox, in the weeds on the side of the road, over the bank by the creek, etc. You can't contact customer service because the automated system hangs up on you. Everything on their website directs you to call the "customer service" number. So they have ZERO accountability!!!

I placed an order through Wal Mart. It shows to have delivered today but wasn't at my door. I did my due diligence and went to the other 17 condos where I love and checked and it wasn't there. The picture shown for proof wasn't a picture of this complex. So I contacted Wal Mart customer service. They were great btw. They told me that the proof of delivery was not for my package and it was indeed still in transit. They told me it would arrive this Tuesday. They also told me that Fedex does this all the time to them because they never deliver correctly. So they upload a fictional picture and mark it delivered when in fact it hasn't. I've heard this happens all over town to people's packages. So why lie and have to go through this. I seriously hope they get shut down for fraudulently doing business.

I let them know that the package needed to be delivered this weekend as it is a gift and the recipient would only be at that address during that time. They made multiple assurances that it would be delivered but have yet to deliver the package. The website is useless and relies on AI instead of actual customer service. I will never use the service again.

Package was supposed to be delivered 2 days ago by what their tracking said. Never came, now their tracking says it's sitting at a facility and will update as soon as it starts moving again. This was a Christmas present that should have been delivered in plenty of time, now it won't even be here for Christmas.

If I could leave no stars or negative stars, I would. What has happened to people actually doing their jobs? FedEx delivery drivers dump your packages wherever they feel like it; take a random photo with the box and a little cement. Yet it is nowhere near where it should be, like, uh, THE CORRECT ADDRESS?? It takes much effort to talk to an actual person on the phone about it, and they tell you to contact the place you purchased from because FedEx sucks? Really? I buy a pair of shoes, and FedEx dumps it somewhere on the ground, why is that the shoe company's problem? If you can't do the job right, then go work somewhere else people. Storefronts are closing, so we depend on boxes to be delivered correctly! Especially around Christmas! Your customer service SUCKS, your automated system SUCKS and well, FedEx, you SUCK!

This is my second time that I am making the mistake to use this company! NEVER AGAIN!!! The service is total failure! The first time my package made quite a trip: Chicago - Texas/delivery destination/and wait! From there it went to Georgia and THEN/finally, got delivered to the address back in Texas! The second time, the package got shipped on time to the town, but not to the address!!! It’s waiting, and waiting for God knows what! Yes, maybe for the weekend to be over! Very sad, disappointing and infuriating! SO, THINK TWICE BEFORE YOU USE FEDEX AGAIN!

This is the second time FedUp has misdelivered a package. I had some random person come to my home to deliver the package. He lives 3 blocks from me!!!! They have the WORST delivery drivers!🤬🤬🤬🤬

I ordered 2 ebikes shipped by FedEx for Christmas. One arrived on time. The other one got separated from my order and never got delivered. It has been stuck in Ocala Florida without moving for ten days. I have complained 5 times and they say nothing can be done. I offered to drive to Ocala to pick it up, and they tell me that is not a option. They cannot even give me an explanation why the order was separated. In the future I will not purchase anything that must be delivered by FedEx. It is a horrible company.

The worst delivery service EVER! My mom paid for 3 day shipping with time sensitive contents. Was to be delivered Dec 19, not delivered. Called customer service, no help whatsoever. I asked to speak to a supervisor and was told there isn't any. Really! The package with a Will that needed to be post marked by today is nowhere to be found. The package can get transferred to numerous distribution centers, but can't be found. I'm done and if someone uses Fed ex for delivery, I will order from somewhere else.

Tbh FedEx is the worst I have ever dealt in my entire life. I scheduled my package to be delivered on Friday and it showed it was out for delivery but for some reason the delivery driver did not delivered my package. And now they are telling me that my parcel will be delivered directly on Monday. Seriously, I would try to avoid dealing with companies that ships their package through FedEx. Very bad experience. I would have given 0 stars if I could.

Second time in a month that FedEx (not my choice) was to deliver a package. The first delivery never arrived at my address. To this day, I don't know where it was delivered. Customer service was no help whatsoever. Second delivery went to the incorrect address. Luckily, it was found by a neighbor and returned to me. If I have a choice for delivery service, it will not be FedEx.

FedEx has been delivering to my house (2' x 2' x 15" - 40# boxes to my front door) for the same company for four years with no problems until the last 4 months! The last 4 months they've left these heavy, bulky boxes on the ground around my mailbox, raining at least twice! You can't see my mailbox from the house as it's 200' down a curved driveway so I have to either walk or drive down to see if they've delivered. Last month, I didn't notice until late they hadn't delivered. Called the shipper and they said they had again put it on the ground at the mailbox. Since it was raining, I waited until going out the next day and NO BOX THERE. I'm guessing it was stolen, but don't have a clue by who. This month, they can't find my address! Ref the first sentence! I'm about done with FedEx, they SUCK!

Five stars for the driver who delivered my package, he was friendly and quick and helpful. My previous one star review for this package was entirely for the lousy Fed Ex online tracking system, which is useless, slow and doesn't work well. The online AI assistant is equally useless. Kudos to the poor drivers who have to put up with this.

I will never purchase anything that uses FedEx again. Their tracking system is trash. Their customer service messaging system is trash. Their customer service phone system is trash. You aren't able to speak to anyone. You can't arrange to just go pick up instead of waiting DAYS for them to deliver something that has been supposedly loaded on a delivery truck every day... You can't do this because you can't talk to anyone and the link online to do so doesn't work. It is day 7 of receiving a notification that my package is out for delivery with "Samuel." And probably around 5 or 6 I'll get another one showing that it arrived at their facility and is set to be delivered tomorrow. This has happened every day for 7 days. Ridiculous.

I've been waiting on my package since 12/16/24- until??? I don't understand why it's taking so long to receive my package. The warehouse is literally 30 minutes from my home so for me to not have my package yet is insane.

I placed this order on 12/15 and it was to be delivered on12/18. It showed it arrived at the FedEx location at 0006 on the 18th and at 0630 it showed arrived at the location again and at 0630 it showed business is closed or the customer is unavailable so no deliver was made. And on the 19th it showed to be out for delivery today but the tracking is showing system failure and on the 20th it says a delivery date will be made when the package starts moving again. I have called 4 times to customer service due to the seller email telling me that FedEx will return the item after 2 or 3 delivery attempts and they will only tell me that they will send it to the warehouse and they will send me a update and today being the the 20th still no update. I most definitely would not recommend FedEx to deliver anything.

Fedex makes Canada Post look outstanding!! Terrible Service... Will avoid at all costs. Multiple packages gone missing and damaged. Makes me appreciate Canada Post! Orders with multiple boxes came days later damaged. Missing a 6-foot plow somehow. No help from Customer service...

I ordered online and the company shipped my package with FedEx. After my experience with them, I will never use this company to ship anything. My package was shipped on the 14th and was supposed to be delivered by the 17th. It has been sitting at a FedEx location 20 minutes away from the delivery location for 3 days and now it has an estimated delivery date of the 23rd. Customer service is extremely rude and I could have shipped it myself and it would have been there by now.

I have had multiple negative experiences with FedEx deliveries. Their delivery status is frequently inaccurate, and they often mark deliveries as complete without providing proof, such as a photo. In one instance, our apartment's CCTV footage showed no evidence of a FedEx delivery at the claimed time. When I reported a missing package, their investigation was inadequate, and they insisted the delivery was complete. Instead of taking responsibility, they told me to contact the sender to file a claim, stating that only the sender can initiate such claims. FedEx has lost—or potentially stolen—several packages sent to our apartment, and no other delivery company has caused similar issues. I strongly urge companies to reconsider using FedEx for deliveries.

It's a horrible business. The customer service reps are rude. I have been waiting for a package to be delivered for 3 weeks with no estimated delivery date. I have called, sent emails and still have yet to receive my items. They give you the runaround and shift the blame on the shipper when they are not delivering the packages. HORRIBLE SERVICE.

One star is too much. It seems all my deliveries this year were via FedEx. Almost every time, it was NEVER delivered on the date they said it would. Right now I'm waiting for a package that was supposed to be delivered this past Monday (it's now Thursday). Then on Monday, they changed it to Wednesday. I waited all day Wednesday and late in the day they said they will let me know a new delivery time when the package starts moving.

Worst package carrier available. Not sure how they're allowed to continue to do business, very unreliable in tracking, arrival dates or even speaking to a human. FedEx will no longer receive my business or the business of my customers. USPS has better delivery times and tracking info than this Garbage company.

I do not understand why Federal Express is the only carrier that leaves my packages at someone else's address. It was suggested that I drive through the neighborhood searching for my package - when you were PAID TO DELIVER IT! 🤬. I can find no option to file a claim against them! It's not the first time either!

FedEx had 7 days to deliver a package that was intended to be a Christmas present. The gift was ordered on the 9th, given to FedEx on the 11th of December and when delivery was stated to be the 13th package did not arrive. Called on the 18th for assistance and was given a case number, and the inability to elevate the situation as it "was not a priority package." Also FedEx suspended all pick ups in my area. Not only that, was informed that if not delivered today on the 18th, my package would not be delivered.

Typical of everyone else. Constantly saying they will deliver, then mid-day updates to a new delivery date. Nothing but incompetence. I wish my vendor would choose or offer another shipper. I will pick anyone else first when offered.

Was told that the package required an adult signature to be delivered. Delivery was scheduled between 9:30–1:30, so I took the time from work to remain home for delivery. Then.... after 1:30 given the update that package will be delivered before 8:00PM. When FedEx started many years ago, there were repercussions for being late. You didn't pay! When they promised a time.... when it HAD to be there.... if it didn't arrive by the time you contracted the item to be delivered. You didn't pay. From now on, I will ask that shippers use UPS. Better reliability.

My new Fedex Driver Marquise ** in Waycross Georgia is really great! I am Elderly and he is always respectful and courteous in every single interaction I have had with FedEx in the past 2 weeks… at a time when packages are delayed and frustrations are high, he remains solidly customer oriented and without a doubt the best and exceptional local delivery driver FedEx has!!!

Package was delivered to the wrong address. I got a photo of the package sitting on someone else's doorstep. Fed Ex tracks its trucks, and even has an app that allows customers to see the progress of delivery trucks. Determining where the package was delivered should not have been hard, but they seem to have made no effort to locate the house my package was delivered to. I reported the package as lost, but I got no updates. Only text messages asking if I had "found" my package. After two days, I was told the case was "closed" and I should call the shipper, even though they had nothing to do with losing the package and have no way to determine where FedEx delivered it.

A few weeks ago a FedEx driver drove right through our pad for a new garage. He then got stuck. We put in a claim but we have never heard back. This company does not seem reliable. Our next step is to seek legal counsel.

We ordered our products from vendors that only uses Fed Ex, so I couldn't opt out a for a different service. Here we are, December 17, and waiting on 2-3 weeks for our packages that were meant to be here in a few days. The first delay was a snowstorm, but 2 days later it was clear. Then they blamed being "overwhelmed" by the Holiday season. Okay, an extra day or 2 is understandable, but not 2 weeks? And every day the goal post is moved another 2-3 days when it is "going to be delivered." You can't get any updates on tracking, and once you think you know where it is, they passed our stuff onto the local USPS, so now it's in God's hands.

My 1st ever shipment. On Friday, I create label and schedule pick-up. After clicking "finalize" and incurring shipping cost I get a message that the pick-up cannot be completed. I call to schedule a p/u and speak with "Henri" who says the tracking # which just printed on the label is invalid. I asked to speak with his manager and he says "no". I asked to s/w someone else and he tells me to hang up and call back (??). I call Corp Cust Serv and without Henri's employee ID, they cannot do anything (despite the call being recorded). I get transferred to someone else who schedules the p/u for after 1:45pm on Mon without a problem.

Fedex driver refuse to place or leave my packages at my front door. Driver places packages and parcels at my garage door causing me to back out and run packages over repeatedly. Tried asking driver to leave at front door. Put this request in my FedEx account management online.

I use to have no problems with these people but here lately whoever has been delivering my packages from the Belden ms location it’s ridiculous. I’ve filed a complaint and nothing's changed. My packages have been left outside and have been constantly getting wet for the past 3 weeks so I’ve had to hope to get home to open them before they're ruined. They’ve been left at the edge of my carport on soaking wet concrete. Seriously how hard is it to put them on the steps all the way in the dang carport to keep them from getting damaged.

They do not deserve even one star. Rude, lazy, inconsiderate, does not care about your package, leaves it in the rain and at the end of the driveway. Drops the package over the gate. NEVER able to speak to a HUMAN. Packages are always delayed, something that should have been delivered 2 days later, is IT more like 2 weeks later. The package just sits in their hub for weeks.

We have had packages sitting for 5 days in their distribution center. We have contacted FedEx several times. They are missing one or more of our packages. They can only tells where they were at last scan. They have lost packages before and we had to file claims and wait to get them resolved or money back. Fedex is the worst delivery company.

I placed an order before Black Friday. FedEx got the package in New York, then went to New Jersey. Finally made it to Cleveland then to Twinsburg. I got a notice last Friday morning my package was on the truck. Wasn't delivered. Then got a noticed that it was out for delivery on Saturday morning. Wasn't delivered. I saw they deliver on Sundays so for the 3th day, I sat here waiting on it. Yesterday I called because it was suppose to be delivered. Then in the evening, I called again and was told that the guy didn't feel he had to deliver because his day was over.

I wish I could give them 0 stars! Never again will I order anything that uses FedEx as their shipping company! EVERY SINGLE time I use fedex I have issues and end up missing several days of work! This time I was supposed to receive my item on the 13th and signature was required so I missed work to be home for it to never show up! Then it says it'll be here on the 16th today between 9:30am-11:30am. I literally spend hours outside because countless times on other packages they try to say they attempted delivery but I know they didn't! So I made sure I was outside! 1pm rolls around still not here! Then it says between 11:30am and 2:30pm it would be here again 4,5,6 rolls around still nothing! At this point I'm boiling mad I have missed 2 days work now going to miss 3 days if it even comes on the next scheduled delivery date! BTW it said out for delivery all day and Craig was the driver! Craig you're a horrible driver and unprofessional!

IF I could put up a Minus Star count, I would. My last week of dealing with FedEx is turning into a SNL skit...or Parks & Rec episode. I have no idea how these creeps stay in business. They've lied to me repeatedly daily and act like it's not an issue. I've been told since last Thursday that my 5 packages that were shipped overnight would be delivered. Each day the same..."my packages were picked up...they're out for delivery". That started on Thursday last week. Each day, I get an email saying they would be delivered between 10:20am - 2:20pm...the first couple of days...I'd then get an update saying delivery would be between 2pm and the end of the day...by the end of the day...still getting notices it was on the way. So, I call and I finally figured out how to get someone on the phone...and then they say...it's now scheduled for delivery tomorrow!!! Each day the same.

I ordered some shelving from Home Depot for delivery next day, unfortunately the delivery was delayed, not uncommon during a busy Christmas season. Day 2 FedEx still showed package delayed with no further reason given. Day 3 FedEx informed the package was on truck and would deliver by 3pm. No package at end of day. Day 4 Once again FedEx informed package was out for delivery on truck. No package by end of day. Day 5 FedEx inform delivery was attempted but no one home. Actually wife was home. No doorbell, we check video and there was no delivery. Finally called FedEx and spoke with Bruce I believe and was informed the package was damage and would be returned to vendor. FedEx was unable to handle my frustration so they just hung up. (No cursing or name calling, however there was a negative attitude towards FedEx honesty and capabilities from me.)

Driver never came to my house. What a dummy, he takes a picture of his knee .. How does a big company like this, allow this to happen. Hope driver gets reprimanded better yet, fired.. Package was suppose to come the 15th, they changes it to today (16th).. Stayed at my house 2 days so I don't miss package and he never came.. Shame on you FedEx.

This is not the first negative review I have left for FedEx. The first one was because they delivered my package to a completely different building and street, but claimed it had to do with the unit number. How does a unit number confuse a delivery person enough to take them three streets away? This review is about my recent so far, non-delivery. On their website, I had the message saying out for delivery on Friday, December 13, 2024 and it didn't arrive. It was then out for delivery on Saturday, December 14, 2024. Again, no delivery. After getting the runaround for over an hour, I contacted the shipper to see if they would compensate me for the inconvenience as FedEx refused to do so.

I ordered my family photo Christmas cards from Walmart on November 29th. On December 7th I received an email that my cards were shipped. I have since received 7 emails and each one tells me my order will be delivered on that day. I received an email again today and am still sitting here this evening waiting on my order. I'm starting to think they won't arrive in time to mail them. I do not know why Walmart would use such an unreliable company!!!!

Worst delivery company in the US. I try to avoid businesses that use them for shipping. 9 times out of 10, I have to send back due to damages during the shipping process. They never deliver to my door, always in some random spot after they dragged it through the mud. Fragile means nothing to Fedex.

Had a package delayed every day for a week. Every time it would give a time frame for delivery for that day, then once it got past that end time, it would state the delivery was by 8pm. EVERY DAY FOR A WEEK!!! THEN, Amazon (I'm guessing they are short staff) used Fedex for my Amazon delivery... It is now going on the third day of the same (above) delays. In the last three times before this, 2 of 3 deliveries have done the same thing. You don't know it's going FedEx until you purchase the product. I really don't know how they stay in business!!!

The Customer support is terrible. Impossible to speak to human. They constantly redirect my package to a location and claim they attempted to deliver. That is always untrue because I work from home. UPS is way better.

I have had notifications that my package was on the truck for delivery 5 times. The first day I got notification that my delivery was delayed at 11:42 at night. The rest of the notifications came at a decent time but were still non delivery notifications. I have another delivery notification for the same package tomorrow, but I'm not holding my breath. Every time I order something and it is shipped FedEx I can't count on delivery as promised. I wish my shippers would just quit FedEx and ship it any other way.

I don't know if FedEx drivers are lazy or just incompetent, they deliver packages to the wrong addresses or don't deliver on time. I had a large package delivered to the wrong address and after riding around the neighborhood, I found it and now I realize why the driver didn't take a picture of the door and only a corner of the package, because the address didn't match at all SMH not one number! So it wasn't an honest mistake! I called because I can't move the package myself and no one has returned to correct the mistake, the owner had to pull it inside their garage until someone comes to pick it up. And another package was supposed to arrived on Friday the 13th as well, it's now Sunday and the package has been on the truck on it's way since the 10th. This is unacceptable! These companies need to stop using FedEx before they lose out on business.

I placed an order online for an attachment for a machine I own and it was shipped using FEDEX. At first things moved right along. Then when the shipment got to Pooler GA (about 35 miles from us) it stopped. It has sat in this warehouse for 6 days now even though the tracking states it’s out for delivery. We have left our gate open with our property exposed to threat of theft because we are expecting a shipment. Even after speaking with a person from FedEx on the phone who confirmed on two different days that my package would be delivered by 8pm on two different days we still have no package, now we are looking at another new week of lies and property being exposed for promises that won’t be fulfilled by FedEx.

I was supposed to receive a package delivery time was 11-2 pm on 12/14/24. This package has a medicine that needs to be refrigerated. So I know I have to wait for my package. I was tracking my package all day to make sure I didn’t miss it because the main door to the building needs a key fob to get in. I live on the 1st floor of the building and can see when drivers pull up. I had a call telling me that the driver couldn’t deliver because the main door was locked. To Which I said. "Yes, I know." They normally call me to let me know they are at the main entrance. Well whoever tried to deliver my package never called and just left. So I got another notification.

I ordered tires for my wife's car. I was actually working at my wife’s family mechanic shop doing some electrical work all day on a Friday when the shop is closed. FedEx driver claimed no one was there, more like a drive by without knocking on the door. Then I call dispatch asking them to delay delivery till Monday. The lady said she can't. She doesn't have authority. So i sign up for alerts and never receive them. I know fedex delivers often to the shop. They probably should have a system in place to know when businesses are open and closed.

I cannot understand how Fedex is still in business!!! I want to repeat that - I do NOT understand how Fedex is still in business. I do not receive a great deal of merchandise via Fedex. Generally, it is USPS or Amazon or UPS...anytime a shipper uses Fedex I know that I may or may not receive the product ordered nor can I rely on the expected delivery date or the website providing tracking information. I do NOT make this statement lightly...nor do I exaggerate. In my limited experience, they NEVER deliver on the promised delivery date...Tracking is generally unavailable 90% of the time and when provided - it is totally unreliable and inaccurate.

Was waiting for my Blue Apron 150-dollar perishable items which always were delivered by Tuesday. The delivery was rescheduled 5 times and finally arrived to me house in the late afternoon Saturday, Dec 14, 2024. All food items were thrown out in the garbage as the thick ice has melted sitting in a warm warehouse and truck and insulation wrapper was barely cold. Then I called FedEx to ask if my package can be brought up to the local FedEx store in Redmond, 15 miles away from my place, so I can pick it, the answer was: "No, only Vendor can call us and instruct us to do so".

By far the worst delivery experience I’ve ever experienced, they tried to deliver on Wednesday I’m at work so they left a notice that no one was home, and then called me that evening, I said I will be home tomorrow but have to leave by 1:30 pm, well at 3:30 pm they tried to deliver again, they left another notice this one saying the package would be at the depot after 4:00 pm that day.

Just another story of FedEx's abysmal logistics. The 3 years I've lived at my current address I can count on probably 2 fingers how many times FedEx didn't delay or lose my package for days or weeks on end. I used to think USPS was terrible, but FedEx has really outdone themselves with how useless their service is. FedEx rakes in a lot empty promises of delivery times only for customers to find out literally none of what they say is binding or a guarantee. So they get to promise the world to get our money and have literally zero obligation to follow through, because they're not legally obligated to.

So far I have been waiting a week and a half for two packages to be delivered. Every day I receive emails saying my packages will be delivered that day but the packages never come. I have called Fedex twice but that was just a waste of time because apparently their "customer service" people don't have any more information than I have. My packages always come from the Lebanon, Ohio location. I don't know if this location is the only one that's unable to deliver packages or if the problem is system wide. I don't understand why they call themselves a delivery company when, apparently, they can't deliver packages in a reasonable amount of time!

6 days to deliver a 2 day express package, their excuse heavy package volume. Online representative not helpful, but I can apply for a refund on shipping charges. I would not recommend them for any time sensitive package.

Absolutely trash company. "Delivery exception." "Eeather exception" day after day when I passed the driver on perfect roads. Customer service is garbage, no help and actually laughed at because needing a package that was ordered with two day shipping 10 Days ago is so hilarious I guess.

I was trying to send a package to Canada for work. I was charged $250. The package was held up at customs because we needed to have a customs broker to receive it, though we were not warned about that by the Fed Ex agent. With not enough time to secure a customs broker, the package was sent back. I tried calling FedEx multiple times, holding for hours on end, just to try to redirect the package to somewhere near the US/Canadian border where our recipient could claim the package. Was told by the Fed Ex customs agent and multiple Fed Ex other agents that it was possible. However, ultimately no employee could change the address and it is being sent back to me with no refund. At every turn with these people, they shuffled us along to the next agent, with no one actually helping to rectify the situation. Sad waste of time and money and I will never again consider shipping through FedEx.

I've been talking in circles with people trying their best but who I could often not understand. I have video of a FedEx driver who misdelivered two packages in the pouring rain to the very edge of my covered porch, leaving two packages (not mine) out in the rain to be ruined. The driver did not ring the doorbell -- I was home -- and I could've tried yelling for him that the packages were not mine. Thankfully this shady driver is not all of the drivers, but this one didn't care. After lengthy wait times for the only FedEx phone number posted anywhere, I've made 3 calls now to complain about packages that are now a ruined mess of food people ordered to cook that have been sitting here for over 48 hours. No resolution in sight as of yet. I've been thanked for my consideration -- which didn't sound like much of anything to me except a cop-out.

I have been promised delivery three days in a row. I am waiting for a very high tech thermostat. It is in the teens outside and I see the package being thrown from truck to truck. It was first to be delivered Wednesday by 5:15PM. Didn't want to leave it outside in the cold or available for porch pirates. Made myself available all day. It didn't show up. Thursday AM the Internet told me by end of day 5:15. Once again it didn't show up. Friday morning FedEx showed delivery between 10:15 and 12:15. At 12:30 they showed by end of day. I am writing this Friday afternoon. If it does not show today I will refuse shipment. I am not sure even if I get it today there may not be residual damage that may show up later. FedEx used to be a great company. I owned a small business many years ago that used them to ship globally with no problems. Then they became WOKE praying at the altar of DEI. The results are obvious.

1. I currently have six packages at the local (one hour away) FedEx hub waiting to be delivered to me. I have received emails daily telling me that they are due to be delivered, then at the end of the day they are rescheduled for the next day. The pattern repeats itself daily. Many of these items were needed before Christmas and ordered well in advance. I have called FedEx twice and each time they have promised delivery that day or the next. They failed to deliver both times. They have asked me to be patient because it is the Holiday season. I respect that. I understand that their deliveries skyrocket at this time of year. However, I receive UPS packages daily and as scheduled. The busy shopping season has not seemed to delay their competitor. From now on, I will inquire which shipping company they use. I will not purchase from them if they use FedEx.

FedEx sucks. When my package didn't arrive 2 after it was supposed to I contacted FedEx to understand who filed the delivery exception to excuse my still undelivered package. FedEx customer service representative informed me that FedEx delivery drivers are lazy and they filed delivery exceptions to avoid 'late' delivery by making documentation appear as though customer postponed or rescheduled delivery.

Absolutely awful automated system. Won’t let you explain any problems or talk to anyone without a tracking number. Part of the problem was I didn’t get one. Just talks in circles and then hangs up on you with no direction or help at all. I know it’s designed to limit agents hired but it is beyond cheap and pathetic to no let any cases past an automated system

FedEx just surpassed the U S Postal Service by leaps and bounds in their failure to perform even close to acceptable degrees. Package mailed last Friday for 1 day service. After 6 days has still not arrived. After repeated calls with various reports, we are advised our shipment is in Las Vegas, for delivery here in Arizona some time today??? My response? You inept, incompetent, low life jerks suck! Don't waste your money. They won't perform, not worth it.

Betcha you can't enter a Fedex claim in less than an hour!! Freaking horrible systems. Tracking number is good on one inquiry, fails on another. Shipment missing for 60 days now, entered a claim, can't find it now. Just the worst, Will never use them again.

Absolutely awful. Waiting days on an overnight package. This is costing the business thousands of dollars a day in revenue. Customer service does not care. All they said was wait another day! Please use anyone except Fed Ex!

Fedex charged me $105 for two day delivery for a one pound box from Colorado to Oregon. It arrived in 4 days. They do not care about their customers and will not give me a refund. Disgusted with this company.

The worst service they have ever in United States, they always missed package or mark as delivered even they don’t delivered, I guess they don’t care at all what their costumer's feedback, but I give it anyway, never ever use this service ever in my life. Stay away.

It would be nice that a representative could not repeat themselves over and over and then hang up on you, for a wrong delivery that Fedex driver did, not the shipper, during holiday shipping they hire the most incompetent people, idiot people. Especially ground service. I love my usps a lot better. At least they help you, instead of hiring people from other countries where they asleep just waking up. My package was delivered to the wrong address and fedex can't help, and people are not HONEST THESE DAYS TO RETURN IT.

So FedEx delivered my package to the wrong place. Then it was big pointing finger game. It was the shipper put wrong address down this and that. Now they say as long they deliver in the area it’s considered delivered. If it’s missing, you have to claim it through your credit card company. So it's never fedex fault.

I just shudder when I learn FedEx is delivering my package. Yesterday my package was simply thrown out in my driveway in the rain, The box was soaked but fortunately the contents were waterproof. Twice this year they have claimed no one was home to sign for a delivery. Of course they left no door tag and on one of the occasions I spent the entire day working near my front door. On the other occasion, it took me a month to finally get my new iPhone. When it was finally delivered, it was placed illegally in our mailbox rather than placing it on the front porch. I ordered expensive cheese which was rated the best in the world and I tracked it online for 4 days as they trucked it out from the terminal and back again until it spoiled. I have learned from my friends that I am not the only one experiencing problems. I guess FedEx simply does not like us folks in Western North Carolina.

I am a resident of Newnan Georgia-Summerlin Community, and I wanted to express my gratitude and great appreciation for your delivery employee Briahanna **. This is my third delivery, that I am aware of, from Briahanna and I can say that her service is far greater than exemplary. Today, after my delivery was not completed by another deliverer, Briahanna went out of her way to retrieve my package and personally brought it to me after I had been waiting months for this special arrival. Briahanna is an excellent communicator, a professional and delivers with compassion and respect for consumers. I am truly grateful for her dedication to her work and integrity. Again, thank you Briahanna for being an excellent example of work ethic and I want FedEx to know that they’ve made a wise choice and that you are a pillar of what ‘community’ means.

Would be nice if Fedex could deliver a package on time! Supposed to be delivered originally 12-5, multiple attempts but never makes it to my house, customer service repeats same thing over and over -- they don't care!

All of my items coming via FedEx were delayed several days and one isn’t even here yet. I’ve watched the tracking as it’s been recorded “arriving at the facility” and “on the delivery truck” off and on at the same site (about 45 minutes away from my house) for almost a week. Ridiculous.

This company stole 5 packages, overcharged my small business to over $7000+ in damages and has done NOTHING to remediate this damage both financial and to the reputation of the company. I've called over 50 times and spent an entire 40 hour work week speaking to over 6 different departments trying to help to ZERO resolve. This is honestly theft. I'm outraged. DO NOT partner with this company for shipping ever.