FedEx Reviews

Left our package at someone's homes other than ours. When calling in the computer says ‘your package was left at the side door’. We live down a long gated driveway. The drivers must be very unhappy with their jobs. A package was left at our front door. Gate for a neighbor living 2 miles away. After trying to get it picked up for her, I drove it over myself. FedEx has gone downhill, turned into a major money grab with no respect for the customers they serve.

FedEx consistently leaves my deliveries at the end of my driveway, regardless of the weather conditions or how heavy the boxes are. My house is not close to the end of my driveway. UPS, USPS, Amazon, etc., consistently deliver to my house.

Once again, FedEx did not deliver on the day they said they would. I did not work and I did not go anywhere. It was supposed to be delivered between 10 and 2:30. The time came and went. I checked the website. It said it would be delivered by 8 p.m. I checked the website again about 7 p.m. and it said it would be delivered the next day!!!! The ** did it again!!!! This happens over and over!!! I called them and they said they do not know how that happened!!!! Please don't use them. They are causing so much stress and anxiety for people. Please go to BBB.com and click on the three bars in the upper right and then click on File A Complaint.

FedEx is the worst shipping provider there is. UPS and USPS might cost more, but you are far better off. The customer service is the worst I have ever experienced. I would give zero stars if I was able to. I paid to have my package shipped over night, only to find out they will only deliver those packages on the week days. Instead of taking accountability for their policy, they kept blaming the shipper. I asked if there was anything that could be done to receive my package faster, and I was told I could pay more money. I was then told my a supervisor that no one was answering the phone at a local FedEx location. I went through 6 different phone calls/customer service reps and wasn't told the same thing by any of the customer service agents. I also spoke with 2 different supervisors, and again neither one of them told me the same thing.

Called for FEDEX Pickup. Did not come the first day. Said it was cancelled - It was not. I setup the second day. Called several times and checked status the moron robot told me by 8PM. 8:30 No pickup. Scheduled one for today. 3PM no pickup so far. No way to see if they are really going to show. Called the robot, refused to let talk to a representative several times. I called back and somehow got around it to talk to a representative. I might as well have stayed talking to the robot for all the help I got. Obviously an offshore support person. The American business service model sucks today.

Fedex has a continuous decline in customer service, packages never arrive on expected delivery date, Poor communication as there is no way to contact a local distribution center. Packages come damaged often.

A package was to be delivered, I stayed home all day awaiting for the package but it never showed. After logging into my FedEx account noticed driver notes stated business was closed and that the customer requested another delivery date. All were not truths. So I contacted customer service and spoke with an agent and told me that they were putting in a support ticket about the delivery. Called back 3 days later, and found out that there was never a support ticket entered. This has to be the worst service ever. That's why I always try to use UPS or Amazon for my deliveries.

The worst shipping experience I’ve ever had. I will never again purchase anything that requires transit through Charles de Gaulle Airport. The staff I encountered were unprofessional at best, and the handling of my shipment was appalling. A fragile item I had carefully ordered was inexplicably delayed, then returned to the sender—completely shattered. I never received it. It felt less like a logistical mishap and more like deliberate negligence. Avoid this airport if you value your time, your belongings, or basic human decency.

Why does FedEx route packages to multiple locations, taking 2-3 days to stop at each, before actually getting to the correct dispatch location? In this day and time it would seem logistics would create a quicker route than traveling all over. DO BETTER!

FedEx is terrible. They aren’t reliable at all. Every package they have delivered has taken forever or been extremely late. Most often, they change the delivery date on the scheduled day of delivery, after an extensive length of waiting time. They can’t even compete with small companies used by places like AliExpress or Temu. I’d rather see something being shipped by USPS or UPS. At least they do what they say they will. FedEx is extremely slow and they have terrible customer service, relying on AI to deal with people. Their customer service line is useless. I’m shocked they can remain in business.

My package never gotten to my address. The door step in the picture was the wrong address. We ordered it from Walmart. It was the winch. If this happens again legal action will be taken. We think that the service is shitty. You guys gets one star.

It delivered my package sent from my daughter to the wrong address, when reported, it tried to retrieve but ended up nothing. I had to ask my daughter to file a claim for the lost shipment. I could not understand why they could not retrieve, as they got a picture of the package after they put on the front deck of the wrong address.... I feel terrible about their service. Sometimes, I could understand they got wrong with letters in USPS, but given a big package, how did it go wrong so big??

FedEx delivered a very large fragile package to my home that I did NOT order. They used my address as a corrected address. After multiple calls and requesting a support number, FedEx never picked it up as promised. Large packages like this cost me money for trash companies to pick up. Neighbors were contacting me for days about a delivery on my porch, since they knew I was away.

I called FedEx customer service 4 separate times to request to self-clear a package, before it ever got to my door. Once was before it got to Canada, which they told me they couldn't email the documents me until after the package gets to Canada. The other 3 calls, they all said the same thing; a 'request ticket' was made and I'll get the documents within 24hrs. Nothing ever happened. Another 3 separate phone calls to ask the representative to connect me with someone in the department that could send me the documents immediately. They refused. It was only after doing a 'Google' search and randomly stumbling upon a FedEx email pertaining to customs, so I could request the documents, that someone was able to send me the documents need to self-clear. It was already too late though, as just 2 hours later, I received another email saying the package was being sent back!

What happened was that I went to a reliable website, and ordered an item. A very costly purchase. I opted for 2 day expedited shipping. Item was in the possession of FedEx on 22 August 2025. Then it somehow got stuck in Memphis TN on the 24th, and has been stuck. Today is 28 august, and it is still in TN, with the sorry excuse from FedEx that "Delivery details We'll add a delivery date as soon as your package starts moving." When it should have been delivered "8/22/25 Standard transit". Status: Delivery updated. Delivery date: 8/26/25 before 8:00p.m. Service: FedEx 2Day 8/26/25 before 8:00p.m.

Consistently the worst service. At best when FedEx is my carrier my package will arrive at a facility earlier than expected. But it just sits there. Then, they deliver the estimated date late in the day. Now, let’s get to my current situation. I ordered a package on eBay. The seller uses fedex as a shipping partner. My package was stuck with fedex with no updated scans for 6 days. It makes me angry. I’m not impatient. It’s just so insulting. FedEx is the only company that I would 100% avoid if possible. Unfortunately, it’s up to the seller. Also, I can’t help but think that because my package was ultimately going to USPS, fedex made usps look bad because they are slow and seem useless these days. FedEx really is as bad as people say it is. I can’t stand the consistent bs from them. No stars from me.

Unbelievable the lack of care for purchased items delivered by this company!! No regard for the customer or service provided! This radiator was expensive and it had clearly been out of the box before arriving!

FedEx Ground in Oklahoma City has demonstrated consistently poor delivery services. Despite a five-day delivery delay for a package scheduled for today, no attempt was made to dispatch it. Consequently, I have been denied the opportunity to collect the package from the facility. This incident has prompted me to rate FedEx Ground with one star, as it represents the lowest possible rating. As with other reviews I have encountered, I will refrain from ordering from companies that utilize FedEx Ground for their shipping services.

Fedex sucks. Always late. Never update delivery progress until delivered. Have the worst drivers. I try to have amazon or ups do my delivery. They are way better, and the package is less damaged and more on time.

It has to be the most incompetent group of people to ever be a business. The package never arrived in time and every time I get messages multiple days in a row that say on the truck out for delivery, then at night I get one that says delayed for operational reasons whatever that means, and again the next day same messages. This goes in for up to 2 weeks sometimes I am not even joking. Try calling customer service they just say it is on the truck and will be delivered today, but it isn't. And don't even try the virtual assistant, I am pretty sure it's a kid's play toy that just spits out random sayings no matter what you ask it. And I live in town one block from the main highway through the county. My house is not hard to find and I see the drive by everyday.

Fedex has the worst delivery of any company I have ever used. My most recent package was placed in my flower bed on a rainy day right in front of my porch. Instead of placing it on my porch where it was covered again they have placed it in the flower bed. I have tried complaining to Fedex and received no assistance. They really should review their hiring process of the people that are working these jobs. I do my best to try avoiding companies that deliver through FedEx. I would give them a zero however it was not an option.

FedEx fell down on customer service. Was suppose to get a package delivered on Sunday Aug 24,2025 between 10:30 and 2:00 pm. Was home at that time - no one stopped by - driver updated - No one home or business closed. I was home and waiting at that time. Scheduled to be delivered on Monday Aug 25, 2025. Waited all day - no delivery. At 4:37 pm driver updated stating I had requested a future delivery date. Could not have done that as shipper restricted what I could update. Opened incident ticket - was told a local manager would contact me - NEVER HEARD from them. Package got delivered today - shocked me that they did their job - albeit two days late. I am in Pittsburgh area - fedex is in the north of Pittsburgh = Zelienople. Worst service since last mix up with Fedex.

I have a package to be delivered overnight and signature required instructions. I received the notification from FedEx that it will be delivered on Saturday by 12 pm. Around 11:30 am I received new notification stated “we tried to deliver” and it’s absolutely 100% false. My husband and I were at home all day long and can say for sure that there was no delivery at all. As a result, delivery was postponed to Monday. On Monday morning I found my package near front door. Nobody rang the doorbell and we didn’t sign for this package. When I checked delivery confirmation, it was no signature as a proof of delivery.

Fedex employees have zero clue about shipping batteries. I was sent all over town to different locations. None of them would expect my return battery. Fedex needs to be shut down. And when they deliver anything to my home they just dump it on my driveway and drive away. Total BS.

Don't use FedEx for anything you need delivered reliably. Their estimates are way off. I will take time off or shift my schedule to accommodate it and then they don’t even deliver the estimated day. Then I do the same thing next day and it STILL doesn’t arrive.

Waited all day for my new computer from B&H (Great company). Got a notice that there was no one home. Photo is of a shop door near where we lived 3 years ago. That address was still on our FedEx account, but the package was addressed to where we live now. Baffled as to how their system could change the delivery address from what the shipping label has on it.

I was really looking forward to having a new amplifier delivered on Saturday that was shipped FedEx home delivery. I saw on the tracking that the driver's previous stop was one block from my house so I figured I would have delivery in the next 10 minutes or so. A half hour later I saw on the tracking the driver was now 12 blocks away, which made no sense but whatever, package was still in the timeframe for when it said it would be delivered. An hour later I saw on the tracking the last stop the driver made was 2 blocks from my house so I figured the package would be delivered soon. Looked again 45 minutes later and the driver's previous stop was now on the other side of town and since it was then close to 8 pm there was no way I was getting my package that day.

FedEx driver parked in front of our house, delivered to multiple houses around us and last package drop off was us. You could tell what mood she was in when she threw the package. That’s not the worst part. She’s on the phone, gets back into her truck, doesn’t clear, she takes off, swerves into other lane and slightly goes up into curbside and hit a domestic animal and killed it. She never stopped, never slowed down, nothing. She didn’t even report it. 3 neighbors including us have it on camera. School was let out around this time so 2 younger boys saw it happen as well. Doubt FedEx will do anything about it from what I’ve read online. This is common for them. I’m in contact with local facility and making report to law enforcement.

Package said it was supposed to be delivered yesterday. Called support. Never came.. They updated the package on the tracking app.. Basically said, "We will let you know when Amazon needs to find a way to break away from FedEx."

Really poor communication, very poor updating of their website to reflect the actual information. They gave themselves a four day window for shipment arrival, scheduled it for day one but it didn’t arrive. Rescheduled it for day two but it didn’t arrive day three is Sunday. They don’t work on Sunday. Website just says delayed. Doesn’t say when it will arrive. They wasted two days of my time by showing it is scheduled and when I called, I got the smartass reply that well, if it arrives on Monday, it’ll still be within the four day window.

In the last year 90% of the packages I've had delivered with FedEx are late. It's like they intentionally estimate the delivery date a day or two before it will actually arrive. I will pay more for shipping for the vendor to use USPS or UPS.

I receive monthly deliveries from Chewy and Pretty Litter. THE BOXES ARE DAMAGED, 21 of 24 cans in case of food dented, mishandled, not delivered to the resident & they don’t follow delivery instructions. This is an ongoing issue!! Please switch services. I’m not the only one complaining about FedEx! If you don’t want to lose customers, you will get a company to deliver your product that cares! I’ve complained to FedEx 3 times this year & still incompetent. They don’t seem to read English either, I have a sign on both my doors front and back stating to ring the bell or knock on the door and hand the delivery box to the tenant. I am an elderly disabled woman living alone, and need the packages handed to me. Instead, they leave it outside the home where rain, and snow in the winter damages the boxes as well. How lazy can you get?

FedEx "delivers" my Chewy.com autoship orders and I have received nothing but lousy service from Fed Ex. The driver(s) consistently leave my packages at the bottom of our front steps by the street rather than delivering them to our front door as specified. Chewy even included instructions on the shipping label to deliver to our front door and the driver totally ignores those instructions. To add insult to injury, the driver leaves a photo of the package at the bottom of the steps while at the same time reporting that the package was delivered to the front door! The packages are in danger of being stolen by the street and also end up so soggy from rain at times that the box is falling apart. While heavy, the packages are not so terribly hard to carry up our steps.

Hate FedEx. Despise FedEx. If my packages do actually arrive they are destroyed, bleach & chemicals leaking from broken containers, boxes falling apart & leaking, chemicals all over everything. Just cancelled my order from Sam's Club cause my Clorox bleach bathroom cleaner was broken & pouring chemicals. This happens every single stinking time. I'm tired of chemicals, strong outdoors, unusable product, being on hold for hold with Sam's to get refund for damaged product, migraines from being so pissed off, just decided I will not be ordering from any company that uses fedex.

I don't understand why FedEx sucks so bad. Your stuff will either be late or broken. I don't know if the drivers only have a pecan sized brain or what but they need to get their s*** together. Even Amazon runs laps around these **.

Of all delivery companies, FedEx has always been a pain!! Was supposed to get a delivery that I sign for today before noon. Stayed awake (work overnight) so I don't miss the guy. Check the map during delivery window and he is very close. Check again 1 hour later, still South of me and very close. An hour later, he has driven past me (I live on the main road he has been on) and is now about a mile north of me. He comes 4 hours after the allotted times while I'm getting my kid which means a missed delivery. Called CS and said they would call the station, second call was "Yes, he will be back today." 3 hours later, 3rd call "no tomorrow". I told every CSR I will not be home tomorrow. Hopefully, the last CSR put that in her notes. They love to lie. I wish we could ask the senders to use a specific courier company when shopping, because FedEx would never be on my list.

I purchased furniture on August 15th was given a delivery date of August 20th. I checked the status of my package and learned the driver put that I requested for future delivery twice. I DID NOT REQUEST a future delivery date. I have been on the phone several times with the customer service representative and have not had the issue resolved! I support ticket was submitted but no one has reached out to resolve the delivery issue.

My package moved from one town to another in the same state and stays there for 12 days!! In the future I will make sure never use FedEx and when I’ll get a chance I’ll trash fedex as much as I can. I hope you’ll get out of your business.

Was supposed to receive my package 8/21/25. Did not receive it. Called the number and talk to record voice who no help at all if anything if you weren’t mad enough about getting packages after dealing that crap you will be. When did get to talk to somebody their English wasn’t very good so couldn’t understand what they where asking me. Them what could make out they I change delivery date till next day which I did know such thing so I was told that would be delivered 8/22/25 so once again it was four o’clock, they didn’t arrive.

Every package that's ever been sent to my house by FedEx has been a horrible hassle. They shouldn't even bother providing a tracking number because it doesn't matter. They change times and dates at their own will.

They blatantly stole my package and then wanted to tell me that they delivered it. I called and I called and I called and all they wanted to say to me was it’s been delivered to the wrong place. There was nothing wrong with the address. The address was correct in the system, but where they placed it was wrong. I live in an apartment complex. They dropped it off at someone’s front door, to some random person's house, like a complete house, not an apartment at all.

The last several years I have called South Point Office, spoke with supervisor, Brad re driver Kyle. Packages left at unllocked gate, in the middle of my driveway, now in my mailbox! Pics of yesterday's delivery where my mailbox is now broken due to shoving a too big package into it. Call Brad and was told driver's notes said once again I had signed for it. Why was it then finally found in my mailbox? My package was also torn apart trying to get it out. Our driveway is long, but in good condition. We are seniors with health issues and this is very stressful. Last time he left over $300 of medicine in the rain at driveway bottom at the opened gate. No other deliveries do this... Supervisor is now just blowing me off. Anyone have any suggestions? Plus now I have to get a new mailbox!! This is so wrong. Plus, it's illegal to use a USPS mailbox for anything other that mail!!!

They keep bringing packages to the wrong address. It happens more often than not. That might not be too terrible if I could just send them a message and tell them, and get it worked out. But no, I can't just do that. They are very hard to get a hold of, and impossible to communicate with for somebody like me with verbal communication issues. I don't understand how such a big company in this day and age doesn't have alternative methods of contact. I can't even leave feedback. Their VA is beyond worthless. I keep seeing examples of how AI is getting so advanced, and then there are VAs like the one Fed Ex has, which seems to have everything mixed up. Probably, they are ready to accommodate people who don't speak English, but not people who need to speak by writing. But I don't know. I've heard even if you do manage to call, it can be difficult to get it worked out.

Is it possible to give less than one star? That would be what FedEx deserves for their ridiculous policies and procedures. It is impossible to reach their 'team' to straighten out shipments. I work with several Fortune 500 companies and have made it my top priority to persuade them to stop using FedEx. We will refuse to ship any of our customers' orders on Fedex from our warehouse again.

Hello Friends, I signed up with FedEx for my international shipments in and out of USA. Since May 2024 one of the new rep was assigned to my account who messed up my agreement and lowered the discount rate. He realized that and tried to get it fixed and finally after 6 months he got it done but, in the meantime, I have been asking for the credits which mounted in thousands.

I had a delivery from Factor Meals and it was supposed to arrive on Monday but didn't come until Wednesday, well I believe my box of meals had sat in the truck for 2 days and when my food came, I believe it was spoiled. I contacted Factor and they told me that there was a problem with the courier. This wasn't my first time ordering from Factor and usually the they put ice packs in the box of meals and it was almost like the ice packs had thawed out and made the outside packaging wet and the food was not cold upon the delivery that was supposed to arrive on Monday. My wife ate one of the meals and immediately got sick after consumption.

Absolute garbage interactions with little to no help or understanding on their end. I ordered a 3d printer the other week and unfortunately the company I bought from switched to using this joke of a delivery service. The package was supposed to arrive Monday but got delayed to Tuesday and now it's Wednesday and still no package despite being "out for delivery" since yesterday. Now I fully admit that originally they didn't have the full delivery instructions (unit number and buzzer) but I did download the app to update the instructions as soon as I noticed (last week) but the app and the AI assistant is essentially useless and a waste of time. When I created an account to update the info it told me I would have to confirm my address by getting a slip with a code on it in the post and would take up to six business days which is longer than my package was supposed to take.

Same old story, paid for overnight on a large 8 figure deal, 4 days later still not delivered. Paperwork included documents that cannot be reproduced. Went back to the drop off location and found the package still there. Waited on the FedEx truck and took pictures of the driver scanning it. So, overnight means 5 or 6 days if it gets to the destination at all. Filed a complaint, no one ever called back and to make matters worse FedEx blocked my phone number. Had to call them from another phone.

Fed Ex is terrible!!! I had two packages of the exact same contents from the same company being delivered on the same day, Fed Ex delivered one but not the other because of what they say was security issues! Fed Ex say they made 3 attempts which was not true because I have security cameras and I have to pick it up from them, well that’s 35 miles away and a 40 min drive from where I live!! I made the drive only to find out they put it on a truck to be delivered to a Dollar General store in my area to be continued because who know if it’s even on a truck or going to a Dollar General store. This is absolutely unacceptable!!

I shipped a package, paid for overnight delivery. Next day when I checked there was 3 days delayed and the package was still at same location. I called to cancel the delivery. They charged me $15 for cancellation and still mailed the package to the sender. Long story short I called, spent hours on the phone for the last 3 months until I give up. 5 to 6 months later that’s when I get my package back before that the owner offered me $100 off a $500 cellphone. I didn’t take it, not a great location for people to go. Very disappointed.

Fedex (and other delivery services) have excessive built in delays in the delivery of packages these days. It's like a bad restaurant that simply expect you to put up with poor food and service. Here on the Oregon coast a package will sit in one spot for several days before any movement. The website updates are slow to come which leads to more inquiries and frustrated customers. One would think that actually delivering packages on time would be something to strive for from a package delivery service. As a customer of Amazon Prime and other online retailers that offer "free" shipping there is no recourse. You get shoddy service with no chance of any resolution other than to suck it up. The folks answering the phone for tracking are equally inapt. I call this lop-sided scenario "consumer terrorism". If fedex had to refund all of the late delivers that they cause because of their poor service they wouldn't be in business.

Package was 3 days late to New York. I called several times to cancel the delivery and have my Water Filtration System sent back to office but it was still left on the porch with a forged signature and now my $6000 unit is sitting on the porch with the customers out of town. I'm so disgusted with the script-reading customer service people. Really don't care. They just stick to the script. 2 weeks ago we had to hunt through a a 9-story building to find a package that was left at a random office with a forged signature. I will stick with USPS from on because they at least show accountability. Disgusted.

Absolute ** company. The vendor driver, Teddy, has purposely driven by my house many times, on different occasions, and refused to deliver my packages. He then lies about attempting delivery. Now, I've had an expensive package not delivered for the same reason. It was out for delivery. He never attempted. And now it's gone. No one knows why my package is. And Fedex hasn't helped at all. The station--also shitty--never answered the phone. So we have absolutely no clue where it is--$1300 lost. Guys, if you live in Montgomery/Prattville, order your stuff through UPS. Fedex, and its drivers, are absolute piss tier in the shipping business.

I had good service one time from them and here lately they have been telling me that my order will be arriving today. I've heard arriving today for the past week! I am currently trying to cancel with the retailer because I no longer even want the package. They have taken so long to deliver it! They say a package is out for delivery. I cannot have any faith in that because I've heard it before and it never comes.

Their remote jobs where their employees travel is horrible, it ruins families, marriage of 17 years because it tears families apart. It's worst than military lifestyle, making it hard for loved ones to fly clear across state to see them and hard for them to fly home on weekends! It sucks. Thanks FedEx. You ruin a good marriage of 17 years.

I have a labeled package for pickup. I tried to schedule one through their automated (AI) voice and after completing all the information I was told I would have to speak directly with a representative. I was connected, eventually, and the representative had to take all my information again. After putting me on hold twice and total time on the call about 17 minutes I was told the pickup couldn't be scheduled on a Sunday. Total time wasted: more that 30 minutes on a beautiful day to be outside. I will avoid FedEx whenever possible in the future.

Package shipped from Charleston to Cumming, GA Friday. Received notice from FedEx that delivery would be by end of day on Saturday. I knew there was no possible way for them to deliver that quickly. Called customer service on Sunday, (today) and recording told me “That’s all the information they have on my delivery" (Now in Kennesaw, GA, another Atlanta suburb). And customer service hung up. It’s insulting that they don't allow you the option to speak with a live person to express your concerns about this practice before they abruptly hang up.

FedEx might be the worst package delivery company out there... I've only had to use them 2 times and both times my package was lost and not delivered. I will never use them if I have any other choice. Unfortunately some of the companies I purchase from only use them which is horrible for business. Definitely not recommended for your shipping.

FedEx is the absolute worse! The deliveries are NEVER on time and when they do deliver it's at the incorrect address. I stayed home all day (due to signature being needed) awaiting a package only to find that delivery options changed by 6:59 pm and I haft to stay home from work on Monday because the shipper doesn't allow for package to be taken to nearest FedEx for pick up, you talking inconvenient. I would never use FedEx for any reason at all, EVER.

Driver stopped in front of my house. Sat for a moment then stopped at another address a couple of houses down. I was expecting my package on that day as the FedEx app said it was out for delivery. So, I stepped out my front door and shouted at him asking whether he had a package for me. He responded that it was not on his truck. Had to be a lie. Either FedEx is so inefficient that they have multiple trucks making deliveries to the same neighborhood or he was lying. I believe it's the latter. Needless to say, later in the day I got a text saying my package was delayed due to "Operational issues" and would be delivered on the next business day. This has become almost normal with FedEx. They could care less about making deliveries on time. This isn't the first time nor my only bad experience with FedEx. I shudder every time they are the carrier for my purchases.

FedEx must be doing their best to make sure you packages are not delivered with care. When I see a company has used FedEx to ship my order I am immediately concerned. Today I received a very expensive Ruggable ordered that was just shipped on Thursday (today is Saturday). The box looks like it has been through the civil war. No one along they tried to fix this either. Not one person at FedEx tried to make sure the package arrived in good condition.

Fedex is possibly the most evil horrible company in America. They made two attempts to deliver to my address. Other attempts were made at 5:59 pm. The last minute they are allowed to show up. And it was on a Saturday and a Sunday. Of course I was gone. On Monday I receive NO call and I call Fedex only to hear that my attempted delivery package was Damaged on the Truck. So the Driver smashes my package and they won't deliver that broken package to me (it's my package) and then repackaged my damage rare glass vase and say they will deliver it Wednesday. Nope, they made an attempt on Tuesday when they said Wednesday. I've never in my life experienced such poor logistics and behavior. I was told by Fedex that I would get a call. No call. Nothing. This company should be ashamed of themselves.

Unreliable, leave packages in the rain when all they had to do was walked 5 more feet. They're lazy. I cringe when company use them for shipping. If I know FedEx is used for shipping I don't make the purchase.

Customer service very rude. Driver not good with service. Lost package, had few thrown on floor. Delivery wrong address, never use their service again. Had item being broken, had to return order another one. Don't use this carrier.

Fedex delivered wrong address many many times. They always blames on GPS. UPS, USPS never wrong (May be some time), they used GPS too. Why FEDEX never use correct GPS? Why never fix problem of wrong delivered?

Their parcel delivery service has declined immeasurably in recent years: when shipment and delivery are delayed or nonexistent, they make up BS reasons, rather than giving their incompetence as an explanation for why a package only travels 30 miles (from the shipper to their depot) in five days. Then they claim to have attempted delivery to a business office address at nearly 7 PM. Then the status becomes "Future delivery requested". What does that mean? No way to call and talk to a human being except during their "business hours" (don't they operate 24 hrs?) and the only options for more information are their useless phone tree loops that spew the same garbage as online if you're lucky, or their "virtual assistant" - bots who understand even less than the phone tree dead-ends. They honestly could not care less and it shows.

Delivers destroyed packages of frozen food with crushed/ripped/soggy/ruined/and unfrozen with no mention on the tracking updates. Puts fraudulent info into tracking notes. Takes photo from 25 feet away to hide damage.

Delivery 8:30-12:30. Then updated to by 5:30. Now 7:30 and no delivery or update. Wasted all day for a signature required delivery. Guess I’ll do the same tomorrow. You allege to be a global logistics expert. Amazon smokes your delivery a$$ and only uses you for money losing deliveries. And FedEx clearly shows us that they don’t care. Delivery personnel is NOT at fault. This is systemic corporate negligence due to lack of leadership near/at the top. FedEx needs a clean sweep at the C-level or they will die, just like Fred Smith’s vision. On the positive, great job supporting PGA communities last week in Memphis

We normally have decent service, but on Tuesday we came home to find our Sam's club delivery in the middle of a mud puddle. The paper towels were destroyed. In the past packages have been left on the front porch.

The combining of these 2 divisions might have saved the company money but it only added to the LACK of efficiency for which they were striving. Twice now in as many weeks my packages have been delayed at the hubs for several days. What once was a 2-3 business day delivery time has now increased to 7-8. Customer service can't tell me anything other than what I see online for myself. All they can do is "open a trace ticket" which takes several more days to resolve. I depend on these deliveries to be timely and based on the delivery time estimate. Sadly, they're approaching their 3rd strike with me as a shipping company. Other companies may be slightly more expensive but they deliver when they say. Whomever at FedEx made the decision to combine these 2 divisions should be fired immediately and without their golden parachute.

Never ever use this so called company for any, I mean any, type of delivery. Pathetic. They use other couriers that will never show up. Take a picture that they dropped it off and then take it. Out of business soon.

I don't even know what the point of writing review is they can listen because it's obvious they don't care. I'm write my review because I can't get a hold of anybody and I am very frustrated over the automated system.

Sometimes they're great and other times not so much. They will leave a medical supplies package on the public sidewalk in the rain. But will set something else on my porch and even ring the doorbell sometimes. They also will deliver my packages to the wrong address.

Fed Ex is the worst, year after year. I have Signature Required packages sent and this time I forgot to tell the sender DO NOT USE FEDEX, and the package was sent FedEx. Fed Ex is the worst, year after year. Year after year, time after time FedEX never even stops at my house, never leaves an ATTEMPTED DELIVERY notice, but they click the box that they attempted delivery. I call Customer Support and get bla bla bla. Fed Ex is the worst, year after year. The FedEx guy always drives past my house so he can use GPS to help support his deviant behavior, he drives past my house, never stops, drives down the next street to make a U turn. No Attempted Delivery Notice so I can know, marks the Attempted Delivery Notice internally so his boss and anybody looking at the Package Tracking is deceived. Liar!

I am extremely irritated with my FedEx deliveries lately. Packages are being delivered next door when the instructions clearly state duplex on the right looking at the house from the road, Packages are popped open & items missing. One package was signed for by some C BONDS who I've never heard of & when I called the rep was rude & didn't seem to care. The large boxes are pushed out of the back of the van in the middle of the driveway, sometimes in the rain, Just move it inside the carport.. That would make more sense! I don't know what's changed but I'm at the point where I'm looking for ways to block any shipments where FedEx is involved, Please do better, It's ridiculous that the drivers (many of them) just don't care.

FedEx picked up two of my packages on July 7th from the supplier and one has been sitting in a warehouse in Ohio for over a month. The tracking number shows it is there and I called their customer service department yesterday and a woman who barely speaks English kept telling me it was delivered. Ugh.... so I called the company I ordered from because customer support for FedEx is clearly a waste of time and they are resending my order with a two day delivery from a different carrier! This is not the first time FedEx has messed up a delivery!! Terrible service and even worse customer service!!

I placed my order on the 1st of Aug. Here it is the 12th. My order had to be split into two separate orders, I received the first order on the 7th and still have yet to receive the second order! I’ve called everyday and everyday they tell me a different story from it’ll be on truck tomorrow to it is undelivered because of incorrect address! You can deliver one package and not the other??? It was all ordered on same day! I just had them refund me my order as I had to have them for school related items! Poor service and customer service from FedEx. Don’t be so lazy!

I do quite a bit of shopping online and have determined I may need to avoid shippers using Economy FedEx. In the last month I have had at least 5 purchases delayed in shipping for days and when I contact FedEx Customer Service, they are hardly able to provide the details available online and in reality have absolutely no idea where or why the shipment is delayed. Sunday I had a package out for delivery and using the "map your driver" service could see my package was within 7 blocks of my home. I checked a little later and the app said exception, should be delivered tomorrow by end of day; today is Tuesday and it's still not here. I currently have another package that shipped on 8/4. The shipment has transited 4 FedEx facilities and as of Friday an exception, the barcode was unreadable and replaced.

FedEx is worse than USPS by a long shot. Any time I see FedEx is delivering my package, I IMMEDIATELY know I will not see it in time. The last two packages they have handled have showed up ridiculously late. I'm talking like the first package took two weeks to get here, while FedEx kept putting out the same update that it's "on the way" from Kernersville, NC facility. How can it be "on the way" with no physical update for a solid week? How does someone's package just sit in a truck at your warehouse for days before you decide to handle it? Why can't you do your job, effectively, if USPS handles more mail than you and does better? Maybe you guys should take some notes from your competitors, rather than holding people's mail on site for extended periods of time.

I paid extra for overnight delivery of an envelope. I paid still more for early morning next day delivery. FedEx did not deliver the next day. They told me there was a delay in the van picking it up which was a lie. Then they said it was stuck at the local FedEx center. That also was a lie. I later found out it was at the main hub and did not get distributed to its destination hub. They delivered the envelope more than a day late. There were no weather issues. I checked the website and it did not show any restrictions on the delivery due to weatherand that the guarantee was in effect.

I was given a ETA of 9:25-11:25 by FedEx for a signature required delivery, at 11:30 they send me a message saying to expect my delivery by 8pm. Called support and set up text and email alerts and got confirmation texts back from FedEx and was told I’d be notified 20/30 minutes before driver arrived. Of course they never alerted me and the driver just randomly showed up, thankfully I was home. Also it was incredibly hard to speak to a actual human being, what a joke.

I've consistently had bad experiences with FedEx Ground. Packages are rarely delivered on time, and the tracking info is often inaccurate or misleading. They’ll mark things as “out for delivery” for days, and then suddenly reschedule without explanation. When my packages finally do arrive, they’re often damaged. It's incredibly frustrating, and it feels like they just don’t care about providing decent service. This isn’t a one-time issue — it happens every time. I now avoid using them whenever possible.

I have had a very frustrating day. This morning FedEx called me and told me I needed to be home all day as my package was going to arrive and I needed to be home. I then checked the online order status under their tracking and it showed a deliver of 10:20 - 2:40. At 3:15, I called their customer service number and was guaranteed by Davis, that my package would be delivered. At 4:45, I called again and was told that the package had not even been on the truck...I asked to speak to a manager...waited 45 minutes and she said well I'm sorry, but you'll now have to be home the next delivery day, I guess we made a mistake. I asked her to call me on that day and let me know so I could run home from work to meet the truck and she said "no we don't do that."

Once again I had a package that I paid to have here the next day not show up and another lame excuse was given. I own a business and supply water to people's homes and businesses and now people will be going without until I receive the parts that are in a box at one of their facilities. I had a text message sent to me from FedEx stating my package would be delivered today and would need to be signed for so we paid a employee to be at the office from 8-5 and no package was delivered. This is the last time I will allow my shipper to use this untrustworthy and unprofessional delivery company. Looking at their 1.1 review score I completely understand why this happened.

Worst experience ever. Ever get in contact with an American English-speaking individual? I feel like I'm. I'm constantly talking to somebody in India. Language barrier is one thing when you're already frustrated with the whole situation of waiting for a package for days and days.. Why does FedEx even still exist????

On August 4th of 2025 I was supposed to get a pair of $160 shoes delivered from On. At 4:05 pm I got a notification from FedEx that my package was delivered and a link to see a picture. I clicked the link and it was a picture of a box on a counter inside a store of some sort. It’s clear from the picture that it’s not at a front door. FedEx has finally responded saying after trying they can’t find the package contact On and deal with them. Washing their hands of the matter. It’s clear the shoes were stolen. There’s no way that driver is being honest. FedEx ground sucks and I don’t know why anyone would use it over UPS.

Package from HD delivered 8/6. Package thrown out van door onto driveway entrance at road. Delivery notice stated "left at front door". When I got home and did not find it at front door, I checked the camera playback and discovered how the driver treated my package and lied about delivery. Still don't have package. Fedex customer service is a joke. Incompetence throughout company. Driver should be fired.

I just shipped a vintage Ham Radio that was well packed from Michigan to Missouri and it arrived on time, dropped and basically destroyed. I now have to go through FedEx insurance. And all that bullshit to make a claim for the $800 I put on the radio and actually it’s worth around 1400. I don’t know where they get these people from they hire but I will never do business with FedEx again ever.

Very disappointed with FedEx. I’ve had repeated issues with careless handling and dishonest delivery practices. Packages have been thrown from trucks, left in random locations, and tracking updates are often inaccurate or misleading. It feels like the employees just don’t care about doing the job right. Extremely frustrating experience every time.

Multiple times our mailing address has been changed to a different delivery address when leaving the Mills River NC Warehouse. Drivers have told us this will not be fixed. There are not consistent drivers on our route, so it happens often. I have run after the delivery truck, chased it with my car and waited in parking lots for it to pass. I have begged vendors to deliver using another carrier but they only use FedEx. I can't call the local warehouse to straighten this out as the number is for "internal use only". What now? The photo proof of delivery has never been the same photo, always different locations. I have filed claims without follow through. What else can I do?

I received a notification that my chemo drug had been delivered to my Oncologist office on July 31, with the tracking number. I went to pick it up on Aug. 1, and there is no package. No one in the office cold find it anywhere. This drug is supposed to have someone sign for it, and the person they list as the signer is not someone they are familiar with. I end of having to contact the company who shipped it, who then had to notify my insurance for a lost/stolen package. Mind you, I was 6 days away from running out of medication. A new order is placed and UPS delivered it overnight on Aug. 6 after insurance approval. Guess what ends up arriving that same day - you got it, the FedEx package that they say they delivered on July 31 - 6 days later when the shipping label states it is an OVERNIGHT package.

I wrapped my shoe box in brown mailing paper, taped it, and it was secure. They wouldn't accept it but they wanted to sell me an expensive box. I HATE FEDEX. I was so upset in the store, I had smoke coming out of my nose.

What has happened to FedEx?? FedEx used to be a top notch and reliable delivery company. The service has declined significantly within the last year. My packages have been delivered to the wrong address and ridiculously delayed over and over again. Customer service is almost non existent and the consumer is dismissed as if the company could care less. I suspect a majority of employees aren't able to read English. Is FedEx trying to boost their profit margin by hiring unqualified applicants and paying them less? It's time to get your act together FedEx because your reputation is tanking big time.

Fedex has got to be the worst delivery company in America. They can never get the items delivered on time or in the right location. Bunch of damn morons. I would never use this company if it was up to me.

Worst company in existence, except possibly any DMV. Incompetent workers. Failed promises, delay after delay, lost packages, and constantly incorrect updates. Use any company other than FedEx if possible.

Today, I tried to leave this comment at the FedEx website and I got a message that said: " We were unable to process your request. Please try again later". This is the comment: "This package was delivered to the WRONG BUILDING. My building is 5648 and the package was left at 5646. I had to go check in five surrounding buildings until I found it. The contents is very important and extremely EXPENSIVE medication that requires REFRIGERATION and had been going around in TEXAS HEAT for 12 hours, after being picked up YESTERDAY. This is very irresponsible behavior and totally unacceptable.

Not reliable at all. They came by when no one was home. Received an email that no one was home and they would be back the next business day. I then receive an email that the package was delivered the same afternoon. It was not delivered to the correct address and was signed by someone who no one knows. None of the neighbors have that name. I called FedEx and they opened a case for me. While I was on the phone with them, I received an email that the case was closed and they asked me to do a survey. Sheez! I had to call again and re-open the case. Now I get to wait 24-48 hours for a call to let me know what is going on. What an embarrassment of a company!

I have had multiple frustrating experiences with FedEx and feel I need to share. My first bad experience was with a Wayfair order. FedEx kept sending me updates saying my package was delivered when it wasn’t. Several days went by with no package. One day, I was sitting in my office looking out the window and watched the driver get out of her vehicle, as if she was going to deliver my package, then get back in the truck and leave. Later, FedEx reported the package was delayed.

They seem to be the most inept delivery company out there. They put packages on the truck for delivery and then they take them back and bring them back a couple days later. You cannot count on this company for nothing except to not deliver your item on time.

I received notification that my package had been delivered. The picture that was taken was someone else’s house, not mine. Called FedEx & HP. Terrible experience! Checked to see where package was delivered and it is 2 miles from my house, even though they say it was delivered to my house. Liars and thieves!

I am very disappointed with FedEx. A recent purchase was not only delivered to the wrong address, but it was in Georgia, and I am in Illinois! The package showed up a second time in tracking and seemed to be going in the right direction. It has now been "out for delivery" for three days and keeps getting extended. Now I am questioning if the package even exists. If not, someone is entering bogus scans to the tracking to make it look like there is nothing wrong. This is still ongoing but, given a choice, I will no longer use FedEx in the future!

Fedex has made improvement on tracking some lost packages and redelivered. The company has did a lot to assist with redelivering reordered mail that I’ve lost through USPS negligence. I now have more faith in FedEx in DC than DC USPS which is highly unrecommended.

Scheduled deliveries are never accurate. You will receive a scheduled delivery date then receive a notice that it is scheduled to be delivered early then on the day of the new scheduled arrival date it gets pushed to the end of day then rescheduled days later and often delivered to the wrong address.

Terrible. FedEx said package delivered. It was not. I call them, and was told the shipping company had to request a refund before they could investigate. Well, the shipping company got their money, I didn't get the product so why would they waste their time? Long story short, they make it so hard for you to do anything when they make a mistake, that you just blow it off. Then since they got away with it, they keep doing it. It's wrong and they know it, but don't care.

FedEx is not good company. Just taking money and losing the stuff. Not willing to pay the money for claims. They talk in rude way and did not answer my calls properly. Package is not coming and they are telling lie. Package will come but it never came. Not giving money back. They charged 500 dollar for one box that did not have much wait. Very expensive. They are not willing to pay my extra money. Don't use this service.

FedEx is not doing a good job right now. I have a shipment coming in three different parts. The FedEx driver informally tonight that things are a mess and FedEx right now they are contracted out and they do not have their shit together. My package that says it was delivered was not delivered. When I got on the website, it told me it was delivered at 1:30 a.m. in the morning which is completely untrue. I also have two more packages coming that say they will be here tomorrow and I am doubtful. Please, FedEx, get your shit together.

Delivery dates are constantly moved, I have never received a package on time. Every time I call, they say they are elevating and someone will call, no one ever calls back. Random delivery exceptions are put into the system everyday so they don't have to deliver and can keep pushing the order out. Every time someone ships FedEx we have had issues, it has gotten to the point that I have had to drive 45 minutes to their distribution center to pickup in person because of their incompetence on several occasions .

Smart post from Fed Ex, -5 stars service. I wouldn’t recommend this for anyone. In a nutshell it’s a joke. Terrible timeline, no accurate tracking, might as well be delivering by horse and buggy. Fed ex should be ashamed of this service.

Can you imagine placing an important order with strict deadlines all to find out that overnight shipping means multiple days?! If you want additional stress, headaches and nonsense FedEx is for you. Absolutely disgraceful this company is still in business when they could clearly care less about their customers!

On multiple occasions, after scheduling a pickup of multiple shipments, our driver selectively decides what he/she will take and what he/she will leave behind with zero note as to why it was left. The online portal is even worse, with excessive effort required to navigate to the right page to get done what is needed and excessive "clicks" to finalize bulk shipments (if there are multiple pages for large bulk shipments, you have to do each page separately). Shipping Internationally is also a game of chance, and you never know if you're completing the commercial invoices correctly. If I could drive packages to their destination myself, I would, simply so I didn't have to deal with FedEx.

Bravo UPS. I ORDERED A GIFT TO BE Sent to Florida and it was sent to Illinois. I phoned customer service and finally reached a so-called representative which shall remain nameless. I was told the recipient address was incorrect. I said, "How did you get ILLINOIS OUT FROM Florida." He should be done? After MANY MINUTES HE SAID he could not help me as he explained the situation to me, and he was finished. I am also finished with this horrible company.

FedEx ignored the invoice value of the product and charged me the incorrect amount of taxes and fees even after I provided all the documents and invoices and clearly indicated the error. Their "convenience fees" and tax collection methods are nothing short of a money grab. Avoid FedEx.

The FedEx tracking is not accurate, if you call they say that the package will arrive on Time but it is not true! They did not update the package status, my package was stopped for 2 day and the delivered data did not change, but the package did not arrive!

FedEx has lost my package. I had promotional items ordered for a client last week. My package went from Georgia to Dallas (Hutchins) in 2 days. Hutchins TX is 20 minutes from my house. It arrived at Hutchins at 9:40 pm Saturday. FedEx sent me an email notification Saturday night that package would arrive on Sunday. The 27th. Nothing came, It still showed in Hutchins when I checked the system Sunday night. I waited around all day yesterday (Monday) for package to arrive. Checking in almost hourly for it to show out for delivery. Nothing was updated in system all day. Today I get up to check and see package is now over 800 miles away in BFE Louisiana. In the middle of a swamp. I can see that it went through the system in Grosse Tete, LA and evidently no one there is smart enough to know where Dallas TX is and sent it further in the wrong direction.

This is the second time in four weeks that a FedEx driver has failed to follow the delivery instructions clearly printed on the package label, which states to leave the box at the front door of our home. We live in a rural area on a farm road and do not have visibility of our mailbox from the house. Two weeks ago, a package was left at the roadside and subsequently struck by a vehicle, resulting in its complete destruction. Fortunately, Factor Meals kindly replaced the damaged items. Unfortunately, this week’s delivery was once again placed at the incorrect location. It’s disappointing to consider switching meal service providers—not due to the quality of the meals—but because of ongoing issues with FedEx delivery. I hope this matter can be addressed to prevent further occurrences.

Waiting for delivery from Apple thru Fedex, got delivered to someone else’s property. The photo they took is not my place, the delivery person left it at what looks like a picnic table outside then took the picture as proof of delivery. Called FedEx to report that I don’t recognize the place, they have the exact address of where they left it at but won’t tell me. They created a ticket for misdelivery and promised that their guy will try to retrieve it. They were calling me everyday to ask if I found the package! So Ridiculous! They expect me to find out where they delivered at and expect me to retrieve it for them. Since they are not getting answer from their delivery person, they are expecting that I will give the update/answer to the problem that they created.

Terrible! Zero communication or follow through. Should have arrived Friday, then Saturday and now ZERO update! So what didn't I pay for! Not reliable and apparently don't care as they have no customer service to talk to.

If I could give this company 0 stars, I definitely without hesitation would. I have 2 monthly deliveries that are consistent. I have to call customer service after every delivery, due to unsatisfactory service. They do not follow FedEx manager delivery notes, nor do they follow through with their complaint files. They are full of nothing, but empty promises by saying "we assure this will never happen again," but I have to call twice a month every month with the same complaint. Nothing gets done to fix the issue... TAKE BETTER CARE OF YOUR CUSTOMERS, ESPECIALLY DISABLED!!

I've ordered 3 times with FedEx to deliver the packages. It's a absolute joke. Everything was to be coming the next day then says it's delayed hours later and then at the time it was supposed to come the second promised time, it's saying now will come tomorrow instead.. I ordered a part for my car cause I needed it to get my car running so I could get to work and missed going into work tonight.. Now they are making me miss work tomorrow also because instead of it being a priority to be delivered in the morning since it never came today as promised... it's not a priority and will be the last packages of the day behind all the other packages for tomorrow's promised deliveries... Complete joke.

I went to the store at 3120 S Kirkman, Orlando, FL to send my sister her birthday present to her house in Boca Raton. I paid for it to arrive in two days. FedEx lost my package. It's been 20 days. I went through the entire process to try to find it and also filed a claim to receive a refund. To this day, I haven't received a response. No one can answer my questions exactly when I call. It's unbelievable that a company like this can lose a package on a short trip from Orlando to Boca Raton. Not to mention the lack of consideration and disregard for the customer. A horrible experience.

What a disappointment. Missing a concert because of their negligence. Customer service is horrible and unintelligible. The place that took a considerable amount of money from me will not help at all. The package will be so late that it is worthless to me. Hours of my time, gallons of stress and frustration. Shame on everyone in this company.

I paid 100 dollars for an important check to be overnighted to Illinois from California. When the delivery driver got there, there were contractors installing a new roof. The driver knocked once quietly and left. Didn't bother to ask if the homeowner was home. Just ignored the workers and left. A 100 dollar overnight delivery became a 3 day delivery.

So I work for a very large retailer in their shipping/receiving department. I get a good sized shipment from FedEx and UPS every day. A very large portion of everything that comes on FedEx with a weight over 20lbs., it's about a 50% chance that it is damaged. This is a professional observation that is job related. Now on a personal note. My phone company paid for 2-3 day shipping on a new phone order. That phone goes from Charlotte NC to Pilot Mt. NC. About a 2.5 hr drive. It shipped Friday 7/25 and is estimated to arrive at my house Tuesday 7/29. I have received packages from CA on standard shipping with UPS in that amount of time. My dislike for FedEx has gotten to the point that it affects my online purchases. If it ships with FedEx I back out of the order and find it another way.

FedEx can no longer be trusted! Each time during the past year that I have used FedEx for critical documents, they are lost. When I check tracking, the information changes daily, they state one day that it went from Palmdale CA to Chino CA, then the next day they say it never left Palmdale. My latest shipment was sent six days ago and I can't trust them to provide an accurate status.

Horrible experience! Do not go here, go to UPS! From the second I drove into the Parking lot, there were problems. They say there is space reserve for customers, but it is all filled up by other people and they claim their hands are tied. They can do nothing. Walked in the door no one greeted me. No one paid any attention. I had to get their attention when I did this. Very condescending. Woman named Majestica or something like that was rude to me from start to finish. Very, very unhelpful and treated me like I was a stupid kid. It took forever. And it gave me error messages even though it was absolutely correct. It was more expensive than they claimed over the phone. They said it was $4. It turned out to be five.

I recently purchased a new vehicle and the car dealership sent the car title and registration to my house via Fed Ex. A signature was required for delivery of the envelope. I received an email indicating that the envelope had been delivered. However, it was not delivered to my house. Thankfully, the email listed the actual address where it had been delivered and provided the name of the individual who had signed for the delivery. I went to the address where the FedEx envelope had been delivered. The address was a car leasing business office and not a residence. The individual at the business denied that they had received my FedEx envelope and that no individual with the name provided by FedEx had signed for the document or even worked there.

I am yet another senior male with another sad factual story of how inept this place really is. I am also a retired truck driver and only took a live load in my van once from this trashy ass company. That is because they have long wait times. Aggressive rude loaders. I never took another one knowingly and that is a fact. Whenever I did have a few dry van loads that were to help out a friend and I realized that I was pulling into one of the FedEx DC's I immediately lost my dudeness easy-going status and regretted sitting there for hours on end watching clock go straight to HELL!! I have a phone coming from Charlotte 4 hours away by car going 50! That was 3 DAYS AGO. WTF IS GOING ON???!!! If I can get back my money and cancel the phone that will be the way I go.

Delivery has been postponed 3 days in a row. And at this point I might as well drive there to retrieve my package myself. Tired calling but phone rings and nobody answers. No accountability, They expect customers to go out of their way to get their package.

Waiting on important cancer medication, they blew me off. Never delivered it on the scheduled day. Sat home all day waiting. They never even told me they weren't coming and that's after waiting twelve hours. I called them. They told me they scheduled it for the following day. They never told me that either, important to know since someone has to be here to sign for it. Now it's the next day. The representative has cut the phone connection twice making me start over with new representatives. All representatives have foreign accents, can barely understand them. FedEx should be avoided at all costs. It's not just the mistakes, it's that they cannot fix the mistakes and it's dumped on the customer. Horrible service.

Ordered online delivery from FedEx. Package was shipped quickly until FedEx in Pooler GA received. Status update for delivery was out for delivery two days in a row and no delivery. Contacted FedEx customer service who submitted a ticket. Today FedEx status says they tried to deliver yesterday but unable and customer requested delayed delivery. I was at home all day and never received and I did not request a delay delivery. Called FedEx again and told they are putting in another ticket. Reordered from supplier- sad.

I cringe when I make a purchase online and then get the delivery and tracking information for FedEx. I wouldn't have placed an order knowing the shipment and delivery was coming from FedEx! I'm a senior lady at 71 years of age. FedEx has been the only shipment company that I usually have so many issues and problems with their service. They must know how bad they're doing because their website sends you through a forever loop of runarounds to avoid your feedback or complaints. They make contact through their website, phone system, and contact information an impossible feat. They have it set up so that you can't communicate with them, in any way. Yet, they make it look as if they're providing the service to contact them with delivery instructions or voice complaints. BUT you'll find, when you try, that you can't get through to those so-called features.

I have had more delivery issues with FedEx than any other service out there. Can't wait for AI to take over their jobs. I have lost packages or had them shipped all over the US before making it to my residence. One package was from AZ to AZ and ended up in Georgia! The customer service for instances like this is nonexistent. It's ridiculous.

Ordered a part last Wednesday. From Atlanta, Georgia. They said at first it would be the weekend for delivery. Then Monday we get a email saying Tuesday. Then Tuesday afternoon, get a email saying Wednesday. Now within a hour of last email, we get another email saying it won't be here til Thursday now. We have cancer and need this part for our truck. We tried calling Fedex but as usual, no one to talk to but a robot. Filed a complaint with Federal Trade Commission and also notified attorney general's office. No one should take this long to deliver a package. I've gotten packages from further away than Atlanta in a day. 8 days or longer is ridiculous.

0/5 stars. Nothing but awful experiences. I won't detail every single issue, but I have absolutely no faith in FedEx correctly doing the one thing they are meant to do, deliver packages. Customer support leaves you feeling helpless because they cannot and will not help. I asked several time to speak to someone else who would be able to better help me, receiving the response "I'm not allowed to transfer you". They aren't allowed to help? With that said, I'm aware it is not the direct fault of the customer service agent. But how can a business operator under the condition of not being able to transfer callers? Very interesting business model, Raj Subramaniam (CEO). I bet this wouldn't have happened if Tom Hanks and his unrelenting integrity and mission to provide excellent service was still with the company...

FedEx logistics are the worst in the business; The US Post office does a better job at a much lower price. In the past month I have had three late deliveries and packages left at the wrong address. Too much dependence on AI and virtual assistance, they need to hire some people with brains and human communication skills. This is a message for vendors who hire FedEx, I think people will stop buying from you until you switch to UPS or the Post office because FEDEX is making you look bad.

Your drivers left my package up by the road at the end of my driveway where someone can steal it. This is the second time they did this then your customer service all they say is, "I'm sorry. I'm sorry. We'll write out a discipline slip." "I'm sorry" doesn't cut it. I rather use UPS. At least they delivered to the door. Your drivers are sloppy. Lazy. Your customer service people well don't go there. You don't want me to rate you. I would say a negative 10. You're the worst delivering company ever. Why do you even exist. I had to bring my own packages down from my driveway. I had to carry them. I had to finish your driver's job.

Been waiting on a delivery for 3 days, [been doing this for 16 years] Fedex tracking showed, delivery 8:00am -12:00am [about] got there before * and waited for 5 hours, then checked tracking and noticed, driver tried delivering [to an office complex] at about 6:30am? The next day, same thing, tried to deliver at about 7:30am. I tried to file a complaint against the driver but fedex won't give me any info on drive, said they would send info on filing a complaint but never got email. So far I've spent about 8 hours trying to get a delivery, next we're going to court.

Delivery is non existent. They don't bother going to your office. They leave notices on the building outside door without describing who it is for. Then when you don't realize it is for you they send it back. And try calling customer service. If you can get past the automated system no one answers the phone. You will wait hours with the music playing in the background.

They lie about attempting to deliver your package but don't even ring your buzzer/leave a note. Wasted days at home waiting for a package. Website/app aren't updated to reflect tracking. Talking to customer service does nothing. Incompetent company that constantly lies. Avoid at all cost if you want to receive your package.

FedEx is the most unreliable shipping company in existence. I have yet to have a package be delivered in time without any delays. Seems that they do not want to deliver on Saturday as well. It is beyond frustrating and it’s now to the point where I will NOT purchase anything from any place that uses their service.

Got a date and time frame for delivery and stayed home all day. The package didn’t arrive. No communication about new date of expected delivery. There was contradictory information in the tracking information. After many aggravating attempts to get a new delivery date, FedEx indicated they did not know when the item would be delivered! Also, part of the website would not even work. Poor customer service, communication, and lousy logistics.

FedEx doesn't feel it needs to deliver to the recipient's address. They just drop it off anywhere in the general area. You have to go search to try to find where they left it. And they are inconsistent about where. Where they dropped off the last package may not be where they dropped off this one. They are totally unreliable at delivering to the right address. USPS is the only major shipper who reliably delivers to the correct address. FedEx and UPS are unreliable.

Have been ordering prescription wet cat food from chewy.com. Cans of food have been dented and food spoiled. Last order driver left box in blazing heat in front of house. Package request delivery in front of door by garage in back of house.

Package was “overnighted” from Massachusetts to Pennsylvania. Arrived 5 days later. Called tech support and of course it’s an ** guy who you will not understand. After stating my issue he promptly put his headset back on and just said thank you. FedEx is 100% the worst carrier in the world.

Marked that my package was delivered on my porch. No package on my porch. Called and they said it would be at my house no later than 11:59 pm. It's 11:40. No package. Delivery people are horrible. They drive way to fast especially on country back roads. I will never have anything shipped with FedEx. This is not the first time that this has happened. 1 star because it will not submit unless you do a star.

What a joke. Missing package, yet you can't talk to anyone. You get a recording that won't let you report the missing package. The pic of the delivery is not my porch. I Keri saying agent and misogyny package but the recording said it's delivered and there is no more information an agent can give me. What a joke. I'll never use FEDEX. unprofessional and irresponsible company 100%.

I followed our package for 4 days. It was in the same state and city I lived in for two days. Status never changed from location and expected day/times of delivery. The day of expected delivery it changed to end of day. That was still good because we were leaving in the morning to travel out of the country and had been waiting on the solar panels for our generator. Then after 8pm of the due date of delivery my tracking turned orange and no more information. I called customer support and was told I could pick up our panels at 8am in the Columbus office. I arrived at 8am only to be told my panels were locked on a trailer and no idea when they would scan that trailer but it for sure was not going to be today. So, after all the wait and frustration from the vendor I purchased from now FedEx is the reason we don’t have our panels. I can not understand how FedEx can be 8 trailers behind and can offer no explanation. I expect better!!

In the past month, when having a package shipped via Fed Ex to my house, the driver based out of Tacoma, WA failed to deliver my package. The first time, he actually pulled down our driveway, then drove off without dropping off my package. Then about 15 minutes later, he reported it as a "missed Delivery", and wrote that it was dropped at a gated driveway. I checked my neighborhood's gated driveways, no package. Was on hold for 20 minutes with the customer service, a very woman ss aid driver had a missed delivery, left our community and would re-deliver the next day.

We will be requesting all companies/individuals with which we trade to avoid shipping FedEx, as this is the fifth time valuable packages have been left on top of our locking mailbox a mile from our home, on a public street. We have repeatedly notified Bryson City of this problem. Twice, the packages disappeared before we could get there. This is inexcusable.

This is nothing new, but unfortunately the company I work for has a contract with FedEx! My package (once again) was supposed to arrive yesterday and now, they cannot tell me why I do not have it nor when I will have it!