FedEx Reviews

I had such a wonderful experience at the FedEx location on Peachtree Road, and I wanted to recognize George for his outstanding customer service. From the moment I walked in, he was incredibly friendly, professional, accommodating, and efficient. He helped me with everything I needed quickly while making me feel genuinely welcome. What really stood out was his kindness. It was extremely hot outside, and I wasn’t feeling my best. George noticed and went out of his way to get me a bottle of water, which was such a thoughtful gesture. That small act of compassion made a big difference and truly went above and beyond what I expected.

Sam and Akiya were pleasant and professional when assisting me the day I shipped an item back to Amazon. The location at Colfax and Potomac will be a "go to" shipping location from now on!

Janeira and Kisha at the Bartlett, TN location were both so helpful and kind. They were so patient and helped everyone with a smile.

Angelo, the FedEx delivery person, met me at the gate to my community because my gate code would not unlock. He went out of his way to meet me there—otherwise I would have missed the delivery of very important medicine I take called Atruby. When I met him, he had a big smile on his face and was genuinely happy to see me. His smile was so bright, I didn’t even need the gate to open—I could’ve followed that glow straight to my door! I have to say that he’s an excellent representation of FedEx and that he should receive some type of commendation.

Was in store on 4/12/26. Deanna went above and beyond helping us with some MN docs and printing. So very patient and knowledgeable.

I will never ever use FedEx again. Poor customer service. Poor drivers and can't even deliver to right address.

It seems like for every package I have received in the last couple of months it has arrived damaged. The drivers are rude and have just dropped my packages on the ground. The complaint process is horribly complicated, probably on purpose.

Terrible customer service. Employees did not acknowledge customers. They were oblivious to the customers online. They kept walking around and talking amongst themselves. I had to call their attention to get service. And even that I was still made to wait. Workers didn't look happy to be working there.

Fedex sucks, out of 3 packages 2 were delayed, of the two the one that was delivered, it was delivered to the wrong house and the box was crushed.

Nothing but a bunch of liars. They said a package was unable to be delivered because no one was home. Well there were six people here and the driver never even came down the driveway way enough to see if anyone was home. I have cameras and proof that they lied and god forbid if you try to contact a human through their customer service because that will never happen. Worst, most laziest people on the planet!!!!

Once again my package is marked delivered, but cannot be found. They have a photo showing my package on a porch which is not mine.

Things could get to you faster on a horse and carriage. FedEx ground is constantly late and never delivers on time. I've stopped using them and sellers that use them due to unreliability. How can you consistently offer tracking and a date for arrival only to have it changed last minute horrible service and punctuality would recommend against using if you need something at a certain time..

I was supposed to get my air conditioner delivered on the 1st, 2 days before the heat wave. Today it is still delayed and the CSR can't tell me anything substantial about the status. Only God knows how I made it through 105°-115° weather. They only keep escalating the matter for the appropriate staff to call me back and still nothing. If I had a choice of who ship my item it would've never been FedEx. It's quite disappointing cause I've expected better from an express service provider.

Every delivery date changes. I've received two different texts or emails. And I'm still waiting.

I ordered an item online. It was supposed to be delivered on Thursday. The delivery driver never knocked on my door and just left a door tag. I called customer service. They assured me that the delivery driver will knock on the door. The next delivery day, I even signed up for a notification through text message. The next day came 7/3/2026, I got a call from customer service in the morning to verify that someone would be home. I took off work both days to receive the package, not even 20 minutes after I get a text message saying, "Sorry, we missed you." No one ever knocked on my door and a door tag was left in my door once again. I called to speak to a manager or customer service. They told me that they would call me back in an hour; no one ever called.