FedEx Reviews

My husband had a check sent via Fedex priority overnight delivery we received the delivery notification with an image that was not our location. Within 5 minutes we contacted customer service and then again 2 more times. The first agent said they would contact the driver to pick up the package and redeliver. The second agent confirmed the third agent was the worst customer service experience we have ever received.

Delivery driver was two hours past estimated delivery time. Yet failed to even ring the door bell and left my TV in the manufacturer's box in front of my building for any passers-bys to steal it. The picture notification was ten minutes after it was left outside for anyone to take. Why is the onus put on the consumer to make sure no one steals their purchase when the delivery company has taken possession?

I'd appreciate it if FedEx would put my packages behind the front pillar, also, ring the bell upon delivery. I had a driver put my package in front of my door where everybody could see what I'm getting because the company did not put my package in a concealed box.

USPS, UPS, Amazon all deliver. Exception is Fedex Ground/Home Delivery. They marked delivered while nothing arrived. No Fedex truck showed up in front of our apartment building. After third time, I believe this is intentional.

Yet again has delivered a package to the neighbor's address. The neighbor is AirBNB and is generally unoccupied. Package always goes 'missing' when delivered there. My neighbor on the other side of me says she gets packages delivered to her place that do not belong to her. All the houses have numbers on them. This current package contained graduation material. This has ruined my roommates graduation day. We never have trouble with UPS. FedEx is the worst. You can never get hold of anyone to talk to, they hide behind a virtual chat interface. Absolutely awful company to deal with.

Fedex delivered my package to a different address in a different part of town. It's nowhere near my home! I've called them several times BEFORE the package was due to arrive. They repeated my info to me and I even left the info on the website and they still take it somewhere else??? How does this even happen?? Yet a couple of days later I get 2 packages delivered to my home. Fedex is horrible!!

Fortunately the item was not damaged, but he had no idea of its contents. He was just plain LAZY and cared less about his customer. I have a video of his delivery. I wish I could post it here. I get Amazon and UPS deliveries several time a month. Amazon, USPS, UPS, Walmart, and DHL drivers have never done this.

For a FedEx Express shipment that requires urgent overnight delivery, I've been facing significant challenges over the past four days. Despite my continuous efforts, I haven't been able to receive the package. Without informing, they attempted delivery with no call, left the place, and then no update of future delivery time or place. I've spent a significant amount of time tracking down the driver, waiting at the FedEx location, and making multiple calls to customer care, updating online for multiple request to updates, but unfortunately, I haven't been successful in retrieving the shipment yet. As per customer service, the driver is aware of situation but don't care of updates or delivery. Will never forget this experience with FedEx.

FedEx Driver scan package as delivered. Took picture showing they were placing it in the mailroom lockbox. Went to retrieve package from it. Wasn’t there. I contacted the mailroom lockbox company. They did an investigation and viewed the cameras and saw that the delivery driver left with package. Been trying to get FedEx to address issue. All I get is the runaround. Now I’m a file police report.

Driver stated he tried to deliver a package to my home. I watched him sit out in front of my house. He never got out of the truck to make the delivery. I Called customer service. They had no clue where the driver was or would they make an effort to find him to make his delivery.