FedEx Reviews

I cannot say enough good things about the FedEx delivery from Columbia, Missouri and the driver Daniel ** on Friday, November the seventh I received a telephone call from Daniel. He had tried 2 days in a row to deliver 2 packages to me. These packages required signatures and they were important packages that I needed for my work. Instead of just taking the packages back to the Columbia station, Daniel called me on the phone, and we were able to coordinate with a neighbor to get signatures. And successful delivery of these very important packages. Thank you, FedEx, thank you, Daniel **.

I had a package that seemed to vanish into thin air—tracking had stopped entirely at the local terminal, and I was beginning to lose hope. I submitted a research request and was quickly contacted by a local representative named Shanbrial at the Garland, Texas facility. From the start, she was attentive, kind, and genuinely reassuring. I explained the situation and described the contents—two cosmetic bags I had accidentally left behind in a hotel room while on a road trip. Amazingly, she called me the very next day: she had found my missing package—or what remained of it. Despite the box being poorly packaged and missing a label, she managed to identify it based solely on my description. Her initiative and persistence turned what could’ve been a total loss into a resolved issue. I’m beyond thankful. Shanbrial went above and beyond, and her efforts meant the world to me. She’s a true example of what great customer service looks like.

FDX gets it right! What a great day when you get excellent and I do mean world class customer service. Not only because I got what I needed. Because the professional and fast way Pauline ** in Medley Florida took care of my customer and I. This type of customer service is what I strive to teach and provide in my organization daily. I wish FDX and their competition had more people great as Pauline **, you're truly an asset to FDX. My order is part of an international order with extreme high importance. Well done FDX Florida OS&D. Thank you...Happy and proud customer.

FedEx is the only shipping company I use. I have sent and received packages from numerous shipper and have very rarely had any issues with FedEx. When receiving over the border shipment, the duties are already paid because it is always bundled in with the shipment, the packages quite often show up earlier than promised and the cost is a very small amount more than others but well worth it since it’s almost hassle free.

My new Fedex Driver Marquise ** in Waycross Georgia is really great! I am Elderly and he is always respectful and courteous in every single interaction I have had with FedEx in the past 2 weeks… at a time when packages are delayed and frustrations are high, he remains solidly customer oriented and without a doubt the best and exceptional local delivery driver FedEx has!!!

I sent a parcel with gifts for ** children by FedEx, and I was promised that it would arrive on time for an international flight. The package was two days late and missed the flight. Now, the package will be in stock for a week until the next international flight. ** children who are suffering from the war and deserve Christmas gifts, like all children in the world, will not receive Christmas gifts on time because of fedex.... Shame on you fedex ... you do not care about your customers...

I ordered a couch, December 2nd 2025. The delivery date was supposed to be December 05 via FedEx. Their tracking system state it was loaded on a truck and out for delivery on Friday, December 5th. It didn't show up Friday, Saturday, or Sunday. I called FedEx Monday, December 8th. They insisted it was it for delivery. I talked to a FedEx rep, she said it was delayed due to weather. The distribution center delivering this couch is 30 minutes for the receiving address. There hadn't been any bad weather for a week. They made excuse after excuse about losing the couch. It was scanned to the distribution center and to a truck. They probably scanned it, but didn't load it. How does a couch that weighs well over 100 pounds, 83 inches long, and at least 30 inches tall get lost? FedEx tracks every second of every day for their associates. My biggest concern is the excuses, horrible customer service by their reps, and lackadaisical approach.

Incompetent drivers who never follow delivery instructions. My i stole tons say to leave at my door. They are either left at the office, or just dumped near the mail boxes. Last year I lost $2000 worth of medicine due to delivery instructions not being followed. Customer service can barely speak English.

FedEx Olathe hub as well as the fed ex customer service is horrendous and incompetent. My package has been going from hub to hub in KS and Ohio for 6 days. Every time I call I get a BS story and no one knows where pacts I am contour was stolen in one of the hubs and is just being moved around to cover.

Let me point out that there are over SIX THOUSAND 1 star reviews on FEDEX and well LESS than ONE THOUSAND 5 star reviews. You couldn’t even add up the 2-5 star reviews to equal all the 1 star reviews. Let that sink in. More than twice we have had our packages lost by FedEx totaling over $1,000 in lost/ stolen products. Luckily the companies we purchase from aren’t scum of the Earth like FedEx is and will work it out to ship us new material, I would just suggest that if companies want to save money they go away from FedEx and use a far better, more accredited service such as UPS or even DHL.