FedEx

FedEx Reviews

About FedEx

FedEx provides multinational delivery services and logistics solutions. Its services include overnight shipping, freight forwarding and supply chain management. Founded in 1971, FedEx delivers services in more than 220 countries, offering businesses and consumers specialized express transport and integrated logistics.

Pros
  • Timely package arrivals
  • Careful handling of packages
Cons
  • Frequent delivery issues
  • Poor communication from support

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FedEx Reviews

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    How do I know I can trust these reviews about Fedex?
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    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 5
    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 22, 2025

    FDX gets it right! What a great day when you get excellent and I do mean world class customer service. Not only because I got what I needed. Because the professional and fast way Pauline ** in Medley Florida took care of my customer and I. This type of customer service is what I strive to teach and provide in my organization daily. I wish FDX and their competition had more people great as Pauline **, you're truly an asset to FDX. My order is part of an international order with extreme high importance. Well done FDX Florida OS&D. Thank you...Happy and proud customer.

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    Reviewed Dec. 24, 2024

    FedEx is the only shipping company I use. I have sent and received packages from numerous shipper and have very rarely had any issues with FedEx. When receiving over the border shipment, the duties are already paid because it is always bundled in with the shipment, the packages quite often show up earlier than promised and the cost is a very small amount more than others but well worth it since it’s almost hassle free.

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      Staff

      Reviewed Dec. 10, 2024

      I am a resident of Newnan Georgia-Summerlin Community, and I wanted to express my gratitude and great appreciation for your delivery employee Briahanna **. This is my third delivery, that I am aware of, from Briahanna and I can say that her service is far greater than exemplary. Today, after my delivery was not completed by another deliverer, Briahanna went out of her way to retrieve my package and personally brought it to me after I had been waiting months for this special arrival. Briahanna is an excellent communicator, a professional and delivers with compassion and respect for consumers. I am truly grateful for her dedication to her work and integrity. Again, thank you Briahanna for being an excellent example of work ethic and I want FedEx to know that they’ve made a wise choice and that you are a pillar of what ‘community’ means.

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      Reviewed Nov. 20, 2024

      I just had a recliner delivered from Amazon through Fed Ex and Milaki in Chesapeake, VA was SUPER! Milaki had set the recliner by our garage as the delivery instructed and when I came out the front door he brought it up for me. It's a heavy box and I was so thankful for the extra care he gave---and the fact that he could muscle it in. Too heavy for me!

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      Reliability

      Reviewed April 18, 2024

      I really like the efficiency and reliability of FEDEX. It's definitely a whole lot more faster than other carriers especially including snail mail. What I wish I would've known sooner is that fact that FEDEX shipments are more based off of what you have listed in your FEDEX.com online account at FedEx®'s Delivery Manager versus the address you would want item to be shipped TO. This has happened to me several times in the past. Other than that, I say FEDEX needs very few improvements compared to the post office.

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      Customer ServiceStaff

      Reviewed Feb. 10, 2025

      I am upset. 3 phone calls, still no package. This company delayed delivery of FRESH PERISHABLE food 1 day. OK, I would think as long as it was kept appropriately it may last. They said they'd deliver next day. They called me at 6pm the next day, Friday, to state the label had the wrong address, but I informed them I could show them the receipt of correct address, but she refused to provide an email and said that I'd get the package 3 days later on Monday. I asked for it to be refrigerated at least in hopes this fresh food would last. Monday came and no package. It wasn't even attempted to be delivered per their tracking information.

      I call. I speak to a woman who made it so I receive alerts of every move of this package. I ask to speak to a manger in the middle of the conversation and she said yes, only to end the conversation a few minutes later and put me on a survey of the call. I hung up and called back requesting a manager. I asked the manager how they will rectify the delivery of the perishable food items I ordered from my hometown. She said multiple times that the shipment will come tomorrow. I asked again, what do I do with rotten food that's delayed because of fedex 5 days???? Do they give me the money back because they delayed it? The "manager" said she didn't understand my question and my package will be delivered tomorrow. What a joke of a company. I wish I had the option of alternative delivery service, but it was only fedex because of "fast shipping speed". Not what they advertise and their staff leaves a lot to be desired.

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      Staff

      Reviewed Feb. 10, 2025

      I'm in day 5 of a guaranteed overnight delivery and they still don't know where the package is. Don't ever use their drop boxes. Probably like the post office guys dumping the mail but in this case the driver just drives around all day and doesn't pick up from the boxes. I'll never do business with them again.

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      Punctuality & SpeedStaff

      Reviewed Feb. 10, 2025

      Excellent delivery person! Thank you. Package was delivered in good condition and on time. Always have good service from FedEx. Kudos from Michigan! I DO NOT agree that delivery personnel should be expected to carry a 150 lb package without using a dolly. That is the company's weight limit. That is outrageous!

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      Customer ServicePrice

      Reviewed Feb. 10, 2025

      I'm not sure how Fedex still running, this company is so trash. Locally they stole a trade in cell phone that I had to eat the cost because these morons don't take ownership of anything even though it was given to one of their clown reps, I truly dislike whenever I buy something online and they use this carrier my packages always come in 3 days than it was expected even if I needed it and paid extra for quicker delivery. Just really would like to see this company go away.

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      Staff

      Reviewed Feb. 9, 2025

      The delivery driver did an excellent job, however, someplace along the transport from California to Texas, the box was literally cut open with the inside of the box exposed. Had it not been for the ceramic candle holders being packed in styrofoam forms, it would have arrived in a million pieces. This is the second poor experience with FedEx. Previously, a new scanner and printer were left by the side of the HIGHWAY in front of our property!!! Right by our mailbox!!!

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      Fedex author review by ConsumerAffairs Research Team

      Since it’s official opening in 1973, FedEx has been focused on delivering products for consumers and businesses efficiently and quickly, utilizing air transport for express shipping. It has evolved since then to include international shipping, ground shipping, FedEx Freight and FedEx Office, which is a physical location where consumers and businesses can pack, ship, print, copy and perform other important tasks.

      • Fast shipping: The whole point of FedEx is to get packages to their destination fast. Choose between ground or air shipping, depending on where your package needs to go and when it needs to get there.

      • FedEx Freight: FedEx Freight is for businesses that need to ship heavier and larger cargo and freight. Generate your bill of lading and set up your shipping preferences online for maximum convenience.

      • Air/ocean freight forwarding: Businesses who need to ship freight overseas can easily utilize FedEx’s Air/ocean freight forwarding service. Download all the forms you need, including customs forms, from the website, then pass them on to your carrier.

      • Temperature control: Businesses that are shipping freight with temperature sensitivities can utilize FedEx’s temperature control options. Temp-assure ground and air keep  your cargo cool by placing it in a temperature controlled container.

      • FedEx Delivery Manager: Take control of when your shipments arrive by signing up for FedEx Delivery Manager. This free service allows residents to customize their delivery time, choose to have their package left at a FedEx delivery location instead of at their home, receive delivery notification or request a vacation hold.

      The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

      FedEx Company Information

      Company Name:
      Fedex
      Year Founded:
      1971
      City:
      Memphis
      State/Province:
      TN
      Country:
      United States
      Website:
      www.fedex.com