FedEx Reviews
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I regularly order food products online, because I am elderly, disabled and live 43 miles from a grocery. My packages were out for delivery on Friday. Waited all day. No show. I checked tracking and my packages were still on the driver's truck, but now expected Monday. Checked tracking Monday and it said out for delivery. Again, no show. Checked tracking, items still on truck but now scheduled for today, Tuesday. Again, no show. Checked tracking, still on the truck with no updated date. Called customer service. No help. They told me to wait until tomorrow to see if items show. Now my food has been sitting on his truck for 6 days! I have no other way to purchase food, that is why I order online. Totally unacceptable! Whatever happened to taking pride in your work? No matter what type of work that you do.
As for FEDEX, your customer service is nonexistent. I wanted to file a complaint, and was told to wait one more day!!! Do not use this shipping company if you are shipping something that is important to you. This is not a one off. This has happened numerous times over the past year. And it is only rarely that my packages come undamaged. Last time I had broken flour and sugar bags and an open box. DRIVER, CARE ABOUT YOUR WORK> OR RESIGN AND TAKE A JOB THAT REQUIRES NOTHING OF YOU. People depend on this company for important items. I wish UPS was available here.
I have been trying for 3 days to get a package delivered. I get told it's on the wrong truck, My business was closed (it was not), it will be out by end of day. I have asked to go pick it up and they tell me I can't. They won't deliver it to me and I can't pick it up.
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Package arrived at local facility on Saturday. Sat in facility until Tuesday. Showed on Tuesday morning it was out for delivery. FedEx truck in front of my house just after 11 am. No package. Checked tracking. Showed it was back at a facility. Not the first time this has happened with FedEx. Wish companies would stop using them.
If it was possible to give negative Stars, I absolutely would. FedEx's Request Billing Adjustment is a complete SCAM. I paid $57.03 on 05/11/23 @ 9:36:22 a.m. to have a package shipped overnight by 1:30p on the following day. Ridiculous how high this cost was. I don't have an account so I paid by Credit card. (Tracking # ############). The package wasn't received until 05-15-23. I called the 800 number (on the receipt) at 9:20a on the 15th and Richard informed me I would have to call back on Friday or Monday as they can't "see the invoice" yet. I called back on 05-22-23 @ 8:13a and Matel told me that I need to submit the request through the website and walked me through to this link: https://www.fedex.com/servlet/InvoiceServlet?link=4&jsp_name=adjustment&orig_country=US&language=english.
As instructed by Matel, I clicked on FedEx Express and then on Paid by Credit Card. I received the following message: "Sorry, we are currently unable to process your request. Please try again later." Matel told me their system was probably "Down" and to try back every couple of hours. I tried back for 5 days SEVERAL times a day to receive the exact same message each time. On the 27th of May, I tried again at 8:16 am and received the following message: "We are sorry! Your request for a billing adjustment has been denied because of the following reason: E3 This package was shipped more than 15 days ago."
And they provided the tracking number and delivery date. Total **. I am shocked this company can get away with NOT providing the service, encouraging people to ask for a Billing Adjustment with a website that states the SAME message UNTIL the 15 days has passed. If there is anywhere else I can also leave a complaint, I will. The audacity is absolutely unbelievable.
Wow FedEx! So I ordered a part that was coming from Texas on Tuesday 5/23. On their site it gave me an option for delivery. Regular mail was showing 5/31 which was over a week later. So I paid an extra $10.99 for FedEx Ground to get it to me on 5/26 which is that friday. I needed the part for a car so that I could get rid of the check engine light and get the emissions done for the registration. The part shows up in my state a day early in Illinois on 5/25. So you would think that the part will be on time the next day on the scheduled delivery date. No for some reason there was a delay and they said it would be delivered the next day on 5/27. Ok so a day later whatever, right?! Well that day came and went with no update, still showing that it was in Champaign IL which is only 2 hours away from me. Nothing on 5/27.
Now the next morning on 5/28 two days late, why do I wake up to a message saying that my package is delayed and now it won't be delivered until 5/30 and that the package is now in HENDERSON COLORADO! Wow! You can make this ish up! So you mean to tell me that the package was in IL where it needed to be a day early and somehow you put it on a truck to be shipped to another state just for it to come back to Illinois?!?! Wow! FedEx is garbage! End Rant!
FedEx is routinely careless with packages they deliver. All packages they've delivered to me in recent days have been damaged to some degree. In a couple of cases the damage was such that I refused the shipment fearing the contents would be so damaged as to be unseeable.
I received a text message from FedEx stating that my package was out for delivery by the end of the business day. The package wasn’t delivered, I contacted customer service and was told that the package was delayed at the Kernersville North Carolina facility due to operational reasons. When I questioned why I received the message that my package was out for delivery the previous day I got no response from the customer service representative. Date of experience: May 26, 2023
I am having a very bad experience with Fedex right now. I recently renewed an official document at my Consulate and my Consulate sent this official document to my PO Box. I gave my PO Box for safety and guess what? Fedex does not deliver to PO Boxes so be very careful about it. Do not ask them to deliver to a PO Box. They kept on sending my shipment to the wrong address and eventually, they sent my shipment to their warehouse in Missouri. When I call Fedex, the Artificial Intelligence they put in place to answer people won't let you speak to a representative. It is almost impossible to speak to them directly. I had to go to Reddit websites or Quora to discover the tricks to avoid the robot. When you finally can reach a representative, you barely understand what they say as they have a very strong accent. They talk fast and they are not very knowledgeable. You can see that they are not willing to help.
One of their representative just hung up on me. I asked her a simple question: 'How long Fedex holds packages in their warehouse?'' They are actually asking me to ask my consulate to contact them so they can change the address delivery. That is a non-sense. That is why I want to warn anybody who reads this. Do not give your business to Fedex because they are unprofessional, many packages are lost and you can't even reach someone who can inform you properly. Shame on them. They should close seriously. They are wasting people's time and energy!!!!
I have a nice driver for Fedex, but that is the only thing I can say about this company that isn't followed by expletives. And I'm not writing about him in this review. I bought something off Etsy a while ago, the seller decided to ship from US to CDN using Fedex, not USPS, which was what they were supposed to do. Cue the endless nightmare. I was told by Fedex when I called that there were no charges due in the beginning, but low and behold a month later an invoice shows up in the mail. A high invoice. Naturally I was surprised and not happy. I tried to pay Fedex online a few times, but kept running into website issues accepting invoice number, etc. All of this takes up valuable time. Seriously, this should be a given in this day and age.
And then the real nightmare began trying to call customer support. What customer support. No longer is there a live person you can talk to. It's some generated "Sally" or whatever idiocy they call it whose sole function is to prevent you from reaching a live person. You would think it would be easy to pay an invoice!! But no, after several maddening tries, and being hung up on by, yes, the computer "Sally", I finally tried another route for technical support and was transferred all over the place before landing at the right person to pay my bill. UNBELIEVABLE. Total incompetence. If I ran my own business this way I would be out of business in a week, and I've been in my own for 23 years. Shameful. Never again. There is no customer support, find another service provider. It was 2.5 hours of my very valuable busy time dealing with this.
I have NEVER had a good experience with FedEx. Unreliable tracking information, lost packages, and downright nasty and rude employees are some of the experiences I’ve had in recent times. In the middle of April I ordered a 10’x7’ rug shipped via FedEx and the tracking info never updated once it was in their hands and never arrived the only explanation offered was it must have gotten lost. I would love to know how it is possible to lose a 10 foot long, 7 foot wide carpet.
I ordered a pair of Vans with two day shipping recently, low and behold it was about two WEEKS before I received them. Now I’ve caught their delivery drivers in a lie. Ordered supplies for my business, it says a delivery attempt was made at 9:32AM but business was closed which is impossible since we open at 6:30AM daily today I check to see if they will be redelivering and they marked my business as permanently closed and will be returning my order to the shipper. I don’t know how FedEx is still in business, something needs to be done.
Fedex author review by ConsumerAffairs Research Team
Since it’s official opening in 1973, FedEx has been focused on delivering products for consumers and businesses efficiently and quickly, utilizing air transport for express shipping. It has evolved since then to include international shipping, ground shipping, FedEx Freight and FedEx Office, which is a physical location where consumers and businesses can pack, ship, print, copy and perform other important tasks.
Fast shipping: The whole point of FedEx is to get packages to their destination fast. Choose between ground or air shipping, depending on where your package needs to go and when it needs to get there.
FedEx Freight: FedEx Freight is for businesses that need to ship heavier and larger cargo and freight. Generate your bill of lading and set up your shipping preferences online for maximum convenience.
Air/ocean freight forwarding: Businesses who need to ship freight overseas can easily utilize FedEx’s Air/ocean freight forwarding service. Download all the forms you need, including customs forms, from the website, then pass them on to your carrier.
Temperature control: Businesses that are shipping freight with temperature sensitivities can utilize FedEx’s temperature control options. Temp-assure ground and air keep your cargo cool by placing it in a temperature controlled container.
FedEx Delivery Manager: Take control of when your shipments arrive by signing up for FedEx Delivery Manager. This free service allows residents to customize their delivery time, choose to have their package left at a FedEx delivery location instead of at their home, receive delivery notification or request a vacation hold.
The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.
FedEx Company Information
- Company Name:
- Fedex
- Year Founded:
- 1971
- City:
- Memphis
- State/Province:
- TN
- Country:
- United States
- Website:
- www.fedex.com
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