FedEx

I regularly order food products online, because I am elderly, disabled and live 43 miles from a grocery. My packages were out for delivery on Friday. Waited all day. No show. I checked tracking and my packages were still on the driver's truck, but now expected Monday. Checked tracking Monday and it said out for delivery. Again, no show. Checked tracking, items still on truck but now scheduled for today, Tuesday. Again, no show. Checked tracking, still on the truck with no updated date. Called customer service. No help. They told me to wait until tomorrow to see if items show. Now my food has been sitting on his truck for 6 days! I have no other way to purchase food, that is why I order online. Totally unacceptable! Whatever happened to taking pride in your work? No matter what type of work that you do.

I have been trying for 3 days to get a package delivered. I get told it's on the wrong truck, My business was closed (it was not), it will be out by end of day. I have asked to go pick it up and they tell me I can't. They won't deliver it to me and I can't pick it up.

Package arrived at local facility on Saturday. Sat in facility until Tuesday. Showed on Tuesday morning it was out for delivery. FedEx truck in front of my house just after 11 am. No package. Checked tracking. Showed it was back at a facility. Not the first time this has happened with FedEx. Wish companies would stop using them.

If it was possible to give negative Stars, I absolutely would. FedEx's Request Billing Adjustment is a complete SCAM. I paid $57.03 on 05/11/23 @ 9:36:22 a.m. to have a package shipped overnight by 1:30p on the following day. Ridiculous how high this cost was. I don't have an account so I paid by Credit card. (Tracking # ############). The package wasn't received until 05-15-23. I called the 800 number (on the receipt) at 9:20a on the 15th and Richard informed me I would have to call back on Friday or Monday as they can't "see the invoice" yet. I called back on 05-22-23 @ 8:13a and Matel told me that I need to submit the request through the website and walked me through to this link: https://www.fedex.com/servlet/InvoiceServlet?link=4&jsp_name=adjustment&orig_country=US&language=english.

Wow FedEx! So I ordered a part that was coming from Texas on Tuesday 5/23. On their site it gave me an option for delivery. Regular mail was showing 5/31 which was over a week later. So I paid an extra $10.99 for FedEx Ground to get it to me on 5/26 which is that friday. I needed the part for a car so that I could get rid of the check engine light and get the emissions done for the registration. The part shows up in my state a day early in Illinois on 5/25. So you would think that the part will be on time the next day on the scheduled delivery date. No for some reason there was a delay and they said it would be delivered the next day on 5/27. Ok so a day later whatever, right?! Well that day came and went with no update, still showing that it was in Champaign IL which is only 2 hours away from me. Nothing on 5/27.

FedEx is routinely careless with packages they deliver. All packages they've delivered to me in recent days have been damaged to some degree. In a couple of cases the damage was such that I refused the shipment fearing the contents would be so damaged as to be unseeable.

I received a text message from FedEx stating that my package was out for delivery by the end of the business day. The package wasn’t delivered, I contacted customer service and was told that the package was delayed at the Kernersville North Carolina facility due to operational reasons. When I questioned why I received the message that my package was out for delivery the previous day I got no response from the customer service representative. Date of experience: May 26, 2023

I am having a very bad experience with Fedex right now. I recently renewed an official document at my Consulate and my Consulate sent this official document to my PO Box. I gave my PO Box for safety and guess what? Fedex does not deliver to PO Boxes so be very careful about it. Do not ask them to deliver to a PO Box. They kept on sending my shipment to the wrong address and eventually, they sent my shipment to their warehouse in Missouri. When I call Fedex, the Artificial Intelligence they put in place to answer people won't let you speak to a representative. It is almost impossible to speak to them directly. I had to go to Reddit websites or Quora to discover the tricks to avoid the robot. When you finally can reach a representative, you barely understand what they say as they have a very strong accent. They talk fast and they are not very knowledgeable. You can see that they are not willing to help.

I have a nice driver for Fedex, but that is the only thing I can say about this company that isn't followed by expletives. And I'm not writing about him in this review. I bought something off Etsy a while ago, the seller decided to ship from US to CDN using Fedex, not USPS, which was what they were supposed to do. Cue the endless nightmare. I was told by Fedex when I called that there were no charges due in the beginning, but low and behold a month later an invoice shows up in the mail. A high invoice. Naturally I was surprised and not happy. I tried to pay Fedex online a few times, but kept running into website issues accepting invoice number, etc. All of this takes up valuable time. Seriously, this should be a given in this day and age.

I have NEVER had a good experience with FedEx. Unreliable tracking information, lost packages, and downright nasty and rude employees are some of the experiences I’ve had in recent times. In the middle of April I ordered a 10’x7’ rug shipped via FedEx and the tracking info never updated once it was in their hands and never arrived the only explanation offered was it must have gotten lost. I would love to know how it is possible to lose a 10 foot long, 7 foot wide carpet.