FedEx

FedEx Reviews

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1.2 out of 5
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About FedEx

FedEx Reviews

ConsumerAffairs has collected 6,468 reviews and 8,876 ratings.

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Customer ServiceStaff

Reviewed Nov. 30, 2023

My husband had a check sent via Fedex priority overnight delivery we received the delivery notification with an image that was not our location. Within 5 minutes we contacted customer service and then again 2 more times. The first agent said they would contact the driver to pick up the package and redeliver. The second agent confirmed the third agent was the worst customer service experience we have ever received.

The agent advised it was sent to the claims department it could take days to locate the package when requesting to speak to a supervisor the request was ignored as there was no supervisor available. They also were not able to provide any information as to the actual address of the delivery or any additional information for the package. So not only was our not met but the service provided by the agent was not up to par nor empathetic of the situation, reassuring us that our package would be located. FedEx can do better all other shipping organizations provide maps of actual delivery with GPS coordinates and true customer service empathy.

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Staff

Reviewed Nov. 29, 2023

Delivery driver was two hours past estimated delivery time. Yet failed to even ring the door bell and left my TV in the manufacturer's box in front of my building for any passers-bys to steal it. The picture notification was ten minutes after it was left outside for anyone to take. Why is the onus put on the consumer to make sure no one steals their purchase when the delivery company has taken possession?

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    Staff

    Reviewed Nov. 29, 2023

    I'd appreciate it if FedEx would put my packages behind the front pillar, also, ring the bell upon delivery. I had a driver put my package in front of my door where everybody could see what I'm getting because the company did not put my package in a concealed box.

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    Reviewed Nov. 28, 2023

    USPS, UPS, Amazon all deliver. Exception is Fedex Ground/Home Delivery. They marked delivered while nothing arrived. No Fedex truck showed up in front of our apartment building. After third time, I believe this is intentional.

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    Reviewed Nov. 28, 2023

    Yet again has delivered a package to the neighbor's address. The neighbor is AirBNB and is generally unoccupied. Package always goes 'missing' when delivered there. My neighbor on the other side of me says she gets packages delivered to her place that do not belong to her. All the houses have numbers on them. This current package contained graduation material. This has ruined my roommates graduation day. We never have trouble with UPS. FedEx is the worst. You can never get hold of anyone to talk to, they hide behind a virtual chat interface. Absolutely awful company to deal with.

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    Customer ServiceOnline & App

    Reviewed Nov. 28, 2023

    Fedex delivered my package to a different address in a different part of town. It's nowhere near my home! I've called them several times BEFORE the package was due to arrive. They repeated my info to me and I even left the info on the website and they still take it somewhere else??? How does this even happen?? Yet a couple of days later I get 2 packages delivered to my home. Fedex is horrible!!

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    Staff

    Reviewed Nov. 27, 2023

    Fortunately the item was not damaged, but he had no idea of its contents. He was just plain LAZY and cared less about his customer. I have a video of his delivery. I wish I could post it here. I get Amazon and UPS deliveries several time a month. Amazon, USPS, UPS, Walmart, and DHL drivers have never done this.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Nov. 27, 2023

    For a FedEx Express shipment that requires urgent overnight delivery, I've been facing significant challenges over the past four days. Despite my continuous efforts, I haven't been able to receive the package. Without informing, they attempted delivery with no call, left the place, and then no update of future delivery time or place. I've spent a significant amount of time tracking down the driver, waiting at the FedEx location, and making multiple calls to customer care, updating online for multiple request to updates, but unfortunately, I haven't been successful in retrieving the shipment yet. As per customer service, the driver is aware of situation but don't care of updates or delivery. Will never forget this experience with FedEx.

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    Reviewed Nov. 26, 2023

    FedEx Driver scan package as delivered. Took picture showing they were placing it in the mailroom lockbox. Went to retrieve package from it. Wasn’t there. I contacted the mailroom lockbox company. They did an investigation and viewed the cameras and saw that the delivery driver left with package. Been trying to get FedEx to address issue. All I get is the runaround. Now I’m a file police report.

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    Customer ServiceStaff

    Reviewed Nov. 26, 2023

    Driver stated he tried to deliver a package to my home. I watched him sit out in front of my house. He never got out of the truck to make the delivery. I Called customer service. They had no clue where the driver was or would they make an effort to find him to make his delivery.

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    Fedex author review by ConsumerAffairs Research Team

    Since it’s official opening in 1973, FedEx has been focused on delivering products for consumers and businesses efficiently and quickly, utilizing air transport for express shipping. It has evolved since then to include international shipping, ground shipping, FedEx Freight and FedEx Office, which is a physical location where consumers and businesses can pack, ship, print, copy and perform other important tasks.

    • Fast shipping: The whole point of FedEx is to get packages to their destination fast. Choose between ground or air shipping, depending on where your package needs to go and when it needs to get there.

    • FedEx Freight: FedEx Freight is for businesses that need to ship heavier and larger cargo and freight. Generate your bill of lading and set up your shipping preferences online for maximum convenience.

    • Air/ocean freight forwarding: Businesses who need to ship freight overseas can easily utilize FedEx’s Air/ocean freight forwarding service. Download all the forms you need, including customs forms, from the website, then pass them on to your carrier.

    • Temperature control: Businesses that are shipping freight with temperature sensitivities can utilize FedEx’s temperature control options. Temp-assure ground and air keep  your cargo cool by placing it in a temperature controlled container.

    • FedEx Delivery Manager: Take control of when your shipments arrive by signing up for FedEx Delivery Manager. This free service allows residents to customize their delivery time, choose to have their package left at a FedEx delivery location instead of at their home, receive delivery notification or request a vacation hold.

    The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

    FedEx Company Information

    Company Name:
    Fedex
    Year Founded:
    1971
    City:
    Memphis
    State/Province:
    TN
    Country:
    United States
    Website:
    www.fedex.com