FedEx Reviews

FDX gets it right! What a great day when you get excellent and I do mean world class customer service. Not only because I got what I needed. Because the professional and fast way Pauline ** in Medley Florida took care of my customer and I. This type of customer service is what I strive to teach and provide in my organization daily. I wish FDX and their competition had more people great as Pauline **, you're truly an asset to FDX. My order is part of an international order with extreme high importance. Well done FDX Florida OS&D. Thank you...Happy and proud customer.

FedEx is the only shipping company I use. I have sent and received packages from numerous shipper and have very rarely had any issues with FedEx. When receiving over the border shipment, the duties are already paid because it is always bundled in with the shipment, the packages quite often show up earlier than promised and the cost is a very small amount more than others but well worth it since it’s almost hassle free.

My new Fedex Driver Marquise ** in Waycross Georgia is really great! I am Elderly and he is always respectful and courteous in every single interaction I have had with FedEx in the past 2 weeks… at a time when packages are delayed and frustrations are high, he remains solidly customer oriented and without a doubt the best and exceptional local delivery driver FedEx has!!!

I am a resident of Newnan Georgia-Summerlin Community, and I wanted to express my gratitude and great appreciation for your delivery employee Briahanna **. This is my third delivery, that I am aware of, from Briahanna and I can say that her service is far greater than exemplary. Today, after my delivery was not completed by another deliverer, Briahanna went out of her way to retrieve my package and personally brought it to me after I had been waiting months for this special arrival. Briahanna is an excellent communicator, a professional and delivers with compassion and respect for consumers. I am truly grateful for her dedication to her work and integrity. Again, thank you Briahanna for being an excellent example of work ethic and I want FedEx to know that they’ve made a wise choice and that you are a pillar of what ‘community’ means.

I just had a recliner delivered from Amazon through Fed Ex and Milaki in Chesapeake, VA was SUPER! Milaki had set the recliner by our garage as the delivery instructed and when I came out the front door he brought it up for me. It's a heavy box and I was so thankful for the extra care he gave---and the fact that he could muscle it in. Too heavy for me!

Have used FedEx and the online rate calculator for years very successfully. This AM I used the FedEx Rate Calculator and then went to the Port St. Lucie store. I was charged 24.7% more at the counter. This has never happened before. I came home and used the data from the receipt to calculate it again and I got the same results. I talked to three FedEx reps and got zero answers. I understand that the calculator is giving me an estimate, not a quote. For years the estimates have been very accurate and now suddenly there is a 24.7% upcharge. It appears that FedEx has gone woke and finds it acceptable to use bait and switch tactics to get me to their store. This is fraud on a nationwide scale and I have filed a complaint with the FTC and BBB.

Warning - Avoid using FedEx Shipping at All Cost. We are a business in Amarillo, Texas. If you are either shipping to or having packages picked up in Amarillo, Texas, then please do not use either FedEx Package or Freight services. Both FedEx Package and Freight services that serve Amarillo, Texas are criminal organizations that steal packages and freight from their customers. We have experienced this on multiple occasions. FedEx employees have also forged our signatures numerous times for the shipments, and then marked them delivered, but actually never delivered the shipments to us. Both us and our customers have tried to reach out to FedEx regarding this recurring issue, but no help is available. FedEx only has one 800 phone number for the entire company, and it's impossible to reach a real human to complain about this.

Don't even deserve 1 star! Packages that should take a few days to arrive, take almost a month. Tracking shows them bouncing all over and even returning back to the same facilities they had already left and then returning back to the facility they were at days ago and then returning back to the facility they were already at again. This goes on for weeks. I'm still waiting for two current packages for almost a month now!

The package was not delivered. I kept on getting a runaround, after I contacted them 2 times on my address, they are sending back to the shipper. I was told it would be delivered tonight. Customer service was no help. No one called me.

The FedEx driver accidentally left with our dog inside. We called customer service to contact the driver but were unable to get any help. Told our dog was safe. No one from FedEx ever contacted us. We finally found her ourselves.