FedEx Reviews

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About FedEx

FedEx provides multinational delivery services and logistics solutions. Its services include overnight shipping, freight forwarding and supply chain management. Founded in 1971, FedEx delivers services in more than 220 countries, offering businesses and consumers specialized express transport and integrated logistics.

Pros
  • Timely package arrivals
  • Careful handling of packages
Cons
  • Frequent delivery issues
  • Poor communication from support

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FedEx Reviews

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    How do I know I can trust these reviews about Fedex?
    • 4,662,544 reviews on ConsumerAffairs are verified.
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    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 5
    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 22, 2025

    FDX gets it right! What a great day when you get excellent and I do mean world class customer service. Not only because I got what I needed. Because the professional and fast way Pauline ** in Medley Florida took care of my customer and I. This type of customer service is what I strive to teach and provide in my organization daily. I wish FDX and their competition had more people great as Pauline **, you're truly an asset to FDX. My order is part of an international order with extreme high importance. Well done FDX Florida OS&D. Thank you...Happy and proud customer.

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    Reviewed Dec. 24, 2024

    FedEx is the only shipping company I use. I have sent and received packages from numerous shipper and have very rarely had any issues with FedEx. When receiving over the border shipment, the duties are already paid because it is always bundled in with the shipment, the packages quite often show up earlier than promised and the cost is a very small amount more than others but well worth it since it’s almost hassle free.

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      Punctuality & SpeedStaff

      Reviewed Dec. 18, 2024

      My new Fedex Driver Marquise ** in Waycross Georgia is really great! I am Elderly and he is always respectful and courteous in every single interaction I have had with FedEx in the past 2 weeks… at a time when packages are delayed and frustrations are high, he remains solidly customer oriented and without a doubt the best and exceptional local delivery driver FedEx has!!!

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      Staff

      Reviewed Dec. 10, 2024

      I am a resident of Newnan Georgia-Summerlin Community, and I wanted to express my gratitude and great appreciation for your delivery employee Briahanna **. This is my third delivery, that I am aware of, from Briahanna and I can say that her service is far greater than exemplary. Today, after my delivery was not completed by another deliverer, Briahanna went out of her way to retrieve my package and personally brought it to me after I had been waiting months for this special arrival. Briahanna is an excellent communicator, a professional and delivers with compassion and respect for consumers. I am truly grateful for her dedication to her work and integrity. Again, thank you Briahanna for being an excellent example of work ethic and I want FedEx to know that they’ve made a wise choice and that you are a pillar of what ‘community’ means.

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      Reviewed Nov. 20, 2024

      I just had a recliner delivered from Amazon through Fed Ex and Milaki in Chesapeake, VA was SUPER! Milaki had set the recliner by our garage as the delivery instructed and when I came out the front door he brought it up for me. It's a heavy box and I was so thankful for the extra care he gave---and the fact that he could muscle it in. Too heavy for me!

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      Sales & MarketingStaff

      Reviewed May 20, 2025

      Have used FedEx and the online rate calculator for years very successfully. This AM I used the FedEx Rate Calculator and then went to the Port St. Lucie store. I was charged 24.7% more at the counter. This has never happened before. I came home and used the data from the receipt to calculate it again and I got the same results. I talked to three FedEx reps and got zero answers. I understand that the calculator is giving me an estimate, not a quote. For years the estimates have been very accurate and now suddenly there is a 24.7% upcharge. It appears that FedEx has gone woke and finds it acceptable to use bait and switch tactics to get me to their store. This is fraud on a nationwide scale and I have filed a complaint with the FTC and BBB.

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      Customer Service

      Reviewed May 20, 2025

      Warning - Avoid using FedEx Shipping at All Cost. We are a business in Amarillo, Texas. If you are either shipping to or having packages picked up in Amarillo, Texas, then please do not use either FedEx Package or Freight services. Both FedEx Package and Freight services that serve Amarillo, Texas are criminal organizations that steal packages and freight from their customers. We have experienced this on multiple occasions. FedEx employees have also forged our signatures numerous times for the shipments, and then marked them delivered, but actually never delivered the shipments to us. Both us and our customers have tried to reach out to FedEx regarding this recurring issue, but no help is available. FedEx only has one 800 phone number for the entire company, and it's impossible to reach a real human to complain about this.

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      Reviewed May 17, 2025

      Don't even deserve 1 star! Packages that should take a few days to arrive, take almost a month. Tracking shows them bouncing all over and even returning back to the same facilities they had already left and then returning back to the facility they were at days ago and then returning back to the facility they were already at again. This goes on for weeks. I'm still waiting for two current packages for almost a month now!

      In the past they have delivered my packages to address that are miles from my address! Not even a similar street name or number! Not even in the right town! They have left packages out on the road instead of even bringing them to the porch! I won't order from any company, vendor or seller that wants to ship with Fedex! PLEASE STOP USING THIS COMPANY!! Use USPS or DHL or UPS or even horse and carriage or just throw it up in the air and let the wind deliver it because it has a better chance of getting there on time! 12,000+ complaints in the last year says it all.

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      Customer Service

      Reviewed May 17, 2025

      The package was not delivered. I kept on getting a runaround, after I contacted them 2 times on my address, they are sending back to the shipper. I was told it would be delivered tonight. Customer service was no help. No one called me.

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      Customer ServiceStaff

      Reviewed May 16, 2025

      The FedEx driver accidentally left with our dog inside. We called customer service to contact the driver but were unable to get any help. Told our dog was safe. No one from FedEx ever contacted us. We finally found her ourselves.

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      Fedex author review by ConsumerAffairs Research Team

      Since it’s official opening in 1973, FedEx has been focused on delivering products for consumers and businesses efficiently and quickly, utilizing air transport for express shipping. It has evolved since then to include international shipping, ground shipping, FedEx Freight and FedEx Office, which is a physical location where consumers and businesses can pack, ship, print, copy and perform other important tasks.

      • Fast shipping: The whole point of FedEx is to get packages to their destination fast. Choose between ground or air shipping, depending on where your package needs to go and when it needs to get there.

      • FedEx Freight: FedEx Freight is for businesses that need to ship heavier and larger cargo and freight. Generate your bill of lading and set up your shipping preferences online for maximum convenience.

      • Air/ocean freight forwarding: Businesses who need to ship freight overseas can easily utilize FedEx’s Air/ocean freight forwarding service. Download all the forms you need, including customs forms, from the website, then pass them on to your carrier.

      • Temperature control: Businesses that are shipping freight with temperature sensitivities can utilize FedEx’s temperature control options. Temp-assure ground and air keep  your cargo cool by placing it in a temperature controlled container.

      • FedEx Delivery Manager: Take control of when your shipments arrive by signing up for FedEx Delivery Manager. This free service allows residents to customize their delivery time, choose to have their package left at a FedEx delivery location instead of at their home, receive delivery notification or request a vacation hold.

      The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

      FedEx Company Information

      Company Name:
      Fedex
      Year Founded:
      1971
      City:
      Memphis
      State/Province:
      TN
      Country:
      United States
      Website:
      www.fedex.com