FedEx Reviews

I had to return at TV via FedEx today, my packing skills were very poor and I was emotional about the issue of it not going to survive the journey. Three ABSOLUTELY AMAZING WOMEN in the customer service were so kind to me and helped me by repacking the TV. I am a senior and I was distraught. This made my day and restored my faith in humanity. I will never use anyone but them again. Thank you to you beautiful ladies.

I appreciate the FedEx deliveries. I do have a complaint. I think the driver for locations at zip code 46540 needs to have an understanding. You don't drop off items by the road at the wrong location. This has happened not only for myself but also for my neighbors. Example tracking number ** was for **. This package was not only very important but was not dropped off at the residence but by a trash container, wrong address, by the road. This has also happened with my neighbor at 56615 County Road 33. I would appreciate you talking to the driver that takes care of delivery for the zip code 46540 to make sure delivery is at the correct residence.

I am writing to let FedEx and the world know about my FedEx driver. My FEDEX Trudere Logistics drive name was Mr. **. He came to my house to drop off a package. Unfortunately I was not home to pick it up. He was nice enough to go the front office to drop the package off. Because you had to sign for the package he couldn't leave it. Mr. ** was nice to leave his personal phone number in the office to allow me to reach out to him to get my son package from him. That wasn't all. I reach out to Mr. ** to inform him that I was at work. He said that no problem. He said, "What time do you get off." I told him. Then, "Let's do this. Call me when you get off. I will tell you my location then you can meet me there." Thank you so much Mr. ** for kindness that you showed to me on 12/9/2025. FedEx I just wanted you to know that this sweet man love his job. He goes way above his call of duty for every package that he have to drop off. Love You Mr. **.

I cannot say enough good things about the FedEx delivery from Columbia, Missouri and the driver Daniel ** on Friday, November the seventh I received a telephone call from Daniel. He had tried 2 days in a row to deliver 2 packages to me. These packages required signatures and they were important packages that I needed for my work. Instead of just taking the packages back to the Columbia station, Daniel called me on the phone, and we were able to coordinate with a neighbor to get signatures. And successful delivery of these very important packages. Thank you, FedEx, thank you, Daniel **.

I had a package that seemed to vanish into thin air—tracking had stopped entirely at the local terminal, and I was beginning to lose hope. I submitted a research request and was quickly contacted by a local representative named Shanbrial at the Garland, Texas facility. From the start, she was attentive, kind, and genuinely reassuring. I explained the situation and described the contents—two cosmetic bags I had accidentally left behind in a hotel room while on a road trip. Amazingly, she called me the very next day: she had found my missing package—or what remained of it. Despite the box being poorly packaged and missing a label, she managed to identify it based solely on my description. Her initiative and persistence turned what could’ve been a total loss into a resolved issue. I’m beyond thankful. Shanbrial went above and beyond, and her efforts meant the world to me. She’s a true example of what great customer service looks like.

FedEx does not take responsibility for their deliveries to a wrong address. They take a picture of the house they delivered your package to. You get a picture of where they delivered your package, but when you inform that is not your front door...it's obvious they don't research that and just flat out deny your claim.

I've been waiting for a package to be delivered for several weeks now and they keep coming up with more bullshit excuses, fees and charges than it's worth dealing with them. I'm not sure which hub it's coming from in Cincinnati Ohio, but their customer service is an actual disgrace to the customer service industry and their cashiers department is a complete and utter joke and pathetic example of a cashier. Their whole damn office management is full of liars who tell you something and then don't keep their word on anything they say to you as a customer. They need to be turned over to the Better Business Bureau, the state and local authorities as well as the federal government and be labeled and investigated for fraudulent activities as well as anything else.

I was surprised the driver just leave my stuff outside unattended.

Fedex called to schedule a freight delivery last Friday, said they would Monday between 1pm & 5pm. They never showed up, waited around all day for not. Called the phone number & the local warehouse doesn’t even have my order yet. Fed Ex stinks!!!! They do nothing. Employee that took my call was not helpful at all.