FedEx

FedEx Reviews

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1.2 out of 5
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About FedEx

FedEx Reviews

ConsumerAffairs has collected 6,504 reviews and 8,876 ratings.

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Page 1 Reviews 0 - 10
Staff

Reviewed Dec. 9, 2023

FedEx employees doesn't seem to care whether the delivery reaches the customer or not. Something that I had ordered was left outside my building in spite of mentioning my apartment number and I wasn't even contacted. Of course someone else took it! When I raised a claim, they denied it saying they had delivered at the right address. This is morally incorrect. It should be their duty to ensure that the package is delivered properly.

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Reviewed Dec. 8, 2023

Everything from wrong deliveries & ARGUING WITH YOU ABOUT THEY DELIVERED but didn't to throwing your packages. EVERYTHING SUCKS WITH FEDEX! It's bad when FEDERAL INMATES gets better service than w y'all!

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    Customer Service

    Reviewed Dec. 8, 2023

    Driver keeps leaving packages by the road instead of placing on porch. Two weeks ago he left a 3500 dollar solar generator with big letters on the box, reading "Jackaby" printed on the box, right by the road. It is a miracle it did not get stolen. I hurt myself and my 12 year old daughter hurt her back as we struggled to get it in. The supervisor of FedEX in Braselton GA promised they would not do again after I contacted BBB. They did not contact me until I contacted BBB despite repeated calls to customer service and repeated promises they would call. To get me to remove of of BBB they promised the moon and one week later did it again.

    Worst company in the world for service. Horrible. This time they blocked my steps and I can not go down and no one can come up. Heavy rain is moving in. I am under lift restrictions and getting ready to have surgery for a complication. I would not have ordered anything else if FEdEX had not promised me this was resolved.

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    Staff

    Reviewed Dec. 8, 2023

    Packing was last scanned at 4 lbs. When the driver delivered the package it was empty and ripped open as the shoes were missing in it, was delivered empty as of the lbs. It was obvious the shoes had been taken in on my blink camera as they are required to take a picture the driver did in. It's also obvious he tried to take a incorrect picture but it was cought on his photo to be seen the box as in cardboard from the shoe box sticking out of the sealed plastic from the shipper. Bottom line the driver stole the shoes

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    Customer Service

    Reviewed Dec. 7, 2023

    What has happened to customer service in this country? We pay a lot of money for goods & services and companies just don't care about their customers anymore. So sad... I will do more more research before buying goods & services - to see who has the best customer service and choose to spend my money with those companies... even if it means spending a little more. FedEx should be ASHAMED of their "lack" of customer service. It's possibly the WORST I've experienced...

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    Customer Service

    Reviewed Dec. 7, 2023

    I ordered an item through eBay, the seller did everything they were supposed to do except choose FedEx delivery service, it was delivered to the wrong location, even though my address was printed very clearly on the front of the package, they never notified me that it had been delivered, I had to go back and notify the seller that it was never received, they had gotten an email from FedEx with a picture of the package and it was not my front porch.

    I immediately called FedEx, and trying to talk to a human is a joke, but I finally got through, the person on the other end had an accent so thick, I could hardly understand him, but he said that he would open a case for me to find my package, when I called customer service back about a week later, I could only get a recording saying that they recognized my number and the case had been closed, so I notified the seller, and the seller graciously offered to refund the money, FedEx never called or sent me a text, or sent an email, please whatever you do, don’t use this company, they need some sort of traceability for their deliveries, so they know where they delivered the goods to!

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    Punctuality & Speed

    Reviewed Dec. 7, 2023

    This delivery service is a piece of crap. My dog may die because I couldn't get the medicine in time. Was supposed to be delivered today, but was not. Won't be here until Friday!!!! REALLY???? Why anyone would use FedEx is beyond me. Paying all that money for quick delivery service is really a waste of money. I ordered the medicine on Monday. It shipped out and was supposed to be delivered quickly and promptly. That didn't happen.

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    Reviewed Dec. 7, 2023

    Tried to use these guys again after 5 years. USPS was killing my pockets. FedEx "Cheapest" for a reason. I don’t even know how to ship packages anymore. Everything breaks. I won’t use these guys again. But who do I use? 0 stars.

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    Customer Service

    Reviewed Dec. 6, 2023

    So FedEx somehow misplaced my package from Swiss Colony. So, my cookies and candy just vanished, into an employee stomach and nothing is being done able it. I've called every number I can find and am not able to get a real person. So I guess I'm just out of luck. What a terrible company that there is no real human customer service.

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    Customer Service

    Reviewed Dec. 6, 2023

    FedEx uses AI to answer their calls. If your problem doesn't fall into to their scenarios that AI can answer you are in for a hellish experience. I have a package that needs to be signed for and made arrangements for someone to be home (all day) and they never came even though they said they made an attempt. I have that happening again today. Why any shipper would use them I do not know. They are not customer service oriented and quite frankly deserve the reputation they have earned. This is not the FedEx of ten years ago.

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    Fedex author review by ConsumerAffairs Research Team

    Since it’s official opening in 1973, FedEx has been focused on delivering products for consumers and businesses efficiently and quickly, utilizing air transport for express shipping. It has evolved since then to include international shipping, ground shipping, FedEx Freight and FedEx Office, which is a physical location where consumers and businesses can pack, ship, print, copy and perform other important tasks.

    • Fast shipping: The whole point of FedEx is to get packages to their destination fast. Choose between ground or air shipping, depending on where your package needs to go and when it needs to get there.

    • FedEx Freight: FedEx Freight is for businesses that need to ship heavier and larger cargo and freight. Generate your bill of lading and set up your shipping preferences online for maximum convenience.

    • Air/ocean freight forwarding: Businesses who need to ship freight overseas can easily utilize FedEx’s Air/ocean freight forwarding service. Download all the forms you need, including customs forms, from the website, then pass them on to your carrier.

    • Temperature control: Businesses that are shipping freight with temperature sensitivities can utilize FedEx’s temperature control options. Temp-assure ground and air keep  your cargo cool by placing it in a temperature controlled container.

    • FedEx Delivery Manager: Take control of when your shipments arrive by signing up for FedEx Delivery Manager. This free service allows residents to customize their delivery time, choose to have their package left at a FedEx delivery location instead of at their home, receive delivery notification or request a vacation hold.

    The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

    FedEx Company Information

    Company Name:
    Fedex
    Year Founded:
    1971
    City:
    Memphis
    State/Province:
    TN
    Country:
    United States
    Website:
    www.fedex.com