FedEx Reviews

I used FedEx for an international shipment and had an extremely disappointing experience. I paid almost as much for the transportation as the value of the package itself, expecting reliable service — but the opposite happened. The shipment arrived over a week late, and when I finally received it, the package had been opened and was dirty. Even worse, once it was released from customs, FedEx did not deliver it to my home as promised — I had to personally go and pick it up from their facility. For the price and reputation, I expected far more professionalism and care. Horrible service — avoid FedEx for international shipping at all costs.

Every time I see FedEx is the carrier, I cringe. Even with next day air I know the chances of getting items quickly or even on time are about nil. And I mean literally EVERY time I had the misfortune of someone using FedEx to shop to me.

Complete ** working for this company. Every time I order something they deliver it to the wrong house! Mailbox is clearly marked so you can read it from both directions yet they never get it right. I’d give you zero stars if I could and I wouldn’t use your delivery services if I had the option! Complete ** working for this company!

Never deliver when I'm home which is surprising since I work from home and are impossible to contact. Use AI for their customer service and it's a waste of time as it's completely unhelpful and then you have to go through the whole process again once you get an actual human. Then they'll be nearly equally as useless when it comes to helping you out.

FedEx is no longer the most reliable carrier. Now deliveries don't show up when expected. Or they place your delivery on hold and lie and say either the shipper or the recipient put it on hold. Well neither one placed it on hold. And now I have to wait another day for a delivery I needed today. Just say the driver didn't want to make the delivery today and put a hold on my package. Because that's exactly what happened. How can it be out for delivery then at 5:16pm, all of a sudden it's on hold.

FedEx has really gone downhill and their customer service sucks. I should really say lack of customer service. Twice now a store I purchased items from due to not being in stock in store used FedEx to ship the items. The package was sent from original location to CO where I live and then from CO halfway across the country to NC then routed back to CO. The first time after 2 weeks my package arrived damaged. This time after a week they are saying it will arrive tomorrow. Not gonna hold my breath because it says it is in MN and I am in CO. When I call they give me their little rehearsed speech that it is on the way. No care that someone screwed up and put on wrong truck. They tell me to call the merchant who mailed the package. I wish places would stop using FedEx. They are horrible.

We live off the road, by a half mile. Our mailboxes are down at the end of the road. We rarely get our packages at our house. They have even left our packages half way up the road, on the ground. We passed them on our way to check the mail. I was furious. Christmas presents just left on the ground. Laziness.

WORST delivery service, I have a rural mailbox roadside at an intersection and the residence is about 1/4 mi down one road, FEDEX balances packages (45#) on top of the mailbox, leaves them in the weeds, partially in the road. FEDEX is the only service that doesn't deliver to the residence, USPS, UPS, Amazon all do.

I can't even comprehend the lack of service from this company/location. It started when I ordered off Amazon. The sender used FedEx. I was apprehensive from the start after hearing they used FedEx. What should have been delivered in a few days took 3 weeks of constant calling. Fast forward to now. My auto ship showed delivered. It was not so, another was sent. Ordered from Chewy again, another item. It didn't show up. They sent a replacement. Both kept showing "out for delivery," neither showed up. So I cancelled my autoship and other order. It's not unreasonable to expect delivery when stated. I even waited patiently further only to be lied to and deceived. What should have been delivered in a few days never came. I will no longer use anyone that ships via FedEx. And I might add....all the apologies from customer service just doesn't help when it doesn't change anything with this company.

This is the absolute worse company and the fact that they still make money baffles me. Every aspect of this company is absolutely horrible from their staff to their site to their customer service. Every time I am forced to do business with them I know I am in for a terrible time. I will never willingly give them this company my money and I will implore others to follow suit. They are charging hard working Americans a arm and a leg just to have them lied too by giving terrible time projections and the most terrible customer service that someone can receive and that’s only if you can make it through their terrible IVR system and their inconsistent barely function website.

It's no secret by looking at all the complaints on Fedex. Can we just close this company? They are beyond awful. Never an on time delivery and most times missing part of the deliver. How are they in business? Get a new CEO - You guys are 100% the worst and it's 100% of the time.

My packages are ALWAYS late by many days. When I try filing a claim their server never works. It’s frustrating trying to track my packages because they look like they’re just sitting at the same location for days. Every time I purchase something online I literally cry when I see they use FedEx to ship. They are just terrible!

The secret to getting a package from FedEx is to just go on with your life and one day you might be surprised with a package months later that you forgot was coming. Think of it as a way to gamble. You're probably going to lose, but who knows, you might actually get something out of the deal.

Had an emergency and had to send my son his passport for a last minute work trip, went to the office/facility in Lafayette,Ca. I paid extra to ensure it would be there next day by 10am. After tracking the next morning on website, the status was now 'by end of day'. I called to ask why the delay and after putting me on hold for 15 minutes they said 'actually it doesn't look like it's left the facility at all, it wasn't picked up'. So I frantically I run over to the store and they check in the back to find the express envelope had fallen behind something and wasn't sent. YOU HAVE ONE JOB. If I hadn't pushed them on the phone they would still be saying it's 'in route', I took it over to UPS and they did a great job. NEVER USING FEDEX AGAIN

It is with great sadness to say that my experience these past two days with FedEx has been terrible. I had a 24 hour urine collection to send to a lab per my son's doctor for important test results. I scheduled the pick and they never picked up that day. We called that evening. They said the next day. I explained to the agent the importance of getting this packet to proper location, he (John), sarcastically smiled when I asked for his name - "ok, I understand."

The last five packages (all recent) have not been delivered to my home. This is despite me calling and providing delivery instructions, putting in multiple tickets, sending it to the escalation department multiple times. I have spoken to so many people, and had so many different replies, it's hard to know what is the actual truth.

FEDEX IS TRASH. Cheap labor overseas shows your customer service priority. Complete trash. I would leave 0 stars if it was an option. Y’all have my package but want me to call the shipper for an update?? Get tf out of here. Complete waste of 35 mins taking to someone I can’t even understand.

We just had a package delivered to our house by FedEx. The delivery guy just threw the box on our steps without having any consideration of damages that could have caused to the merchandise inside. He literally tossed the box instead of putting it down carefully. See attached.

FedEx was within a mile of our office, could not find the location for delivery, and called our office. The support person would not put me in touch with the driver, the delivery has not been completed (now hours later), and calling back is an exercise in futility. They only have bots and automated recordings, no humans available. In other words, customer service does not exist at this company anymore.

Recently ordered a new phone from Spectrum. It was supposed to be delivered by Fedex but we missed the first delivery. They (Fedex) said that delivery would be attempted the next day. I waited around the house for the delivery but the only notice that I relieved is that they tried to deliver at 8:40AM. A photo showing our front door was attached but was actually from the first delivery attempt. This was their first lie. I have security cameras and two dogs and no one came to our door. Same thing happened two days later. Second lie! Stay away from Fedex!

Inaccurate tracking, nonexistent support, they are consistently at least 24 hours late delivering and it is impossible to plan around their lies. Their virtual assistant is the least intelligent AI I’ve ever had the misfortune of working with, and the only way to get to a human is to say that you have a complaint, well there is certainly a lot to be unhappy about. It’s a shame the USPS has been gutted because any government could do a better job than this sad excuse for a company.

I don't often use FedEx, but when a vendor doesn't give any options and use FedEx, I've always had issues. More than half the time, their tracking doesn't show enough detail, like no delivery window at all. This most recent time, I had a package out for delivery but "No delivery attempt" was made TWICE. They just opted not to drop off the package. One delivery attempt was made, but I watched the FedEx truck drive right by my house, leave the neighborhood and continue on. I had something to do that day so I took that as another "No delivery attempt" and left, sure enough right after I was gone they came BACK to my neighborhood and I missed it.

Would rather give zero stars. I actively seek out customer service to ask whether they use FedEx to ship or not, and that informs my decision to order. FedEx cannot and WILL not recognize my address for some reason - they repeatedly try to deliver to the wrong city despite my address clearly stating a different city 20 minutes away. They will "attempt delivery" and say the "business is closed" before returning my package to sender. Their FedEx Delivery Manager is a joke - it's never working so there's no way to try to add instructions or even request your package be held somewhere so you can get it yourself. As a consumer I avoid FedEx like the plague.

My first FedEx package in years because I try to avoid them with a 10ft pole…and it’s delayed. The last and only time I’ve ever ordered from them besides now, my package was stolen. That was about 7 years ago now. When the seller said they were shipping through FedEx I should’ve just cancelled as I knew better. Hope the company burns down, completely useless.

I ordered a package online and Fedex was the carrier that did the delivery...to the wrong address!! And now I can't get anyone to help locate it. They so it delivered to an address of Cartersville and a picture of it in front of a door that is clearly not mine...an incompetent driver coupled with simply instructions means that I had to reorder and repay for my package.

Sucks! I paid for overnight shipping and now says I will not receive until 4 days later no reason why!!!! Your call centers are not helpful… YOUR COMPANY SHOULD BE SHUT DOWN!!!! Not reliable, not friendly!!! Keep taking money from us and lining your pockets!! THANK YOU, FEDEX, FOR HELPING A SMALL BUSINESS.

If I could rate it a 0, I would. On the phone an hour to solve a delivery problem. Spoke to customer service and was guaranteed delivery at this address in Apopka by a rep named Monica. And where does it sit? In FedEx Apopka warehouse!! I refuse to EVER have a delivery from them again!

Order arrived on time....but to the wrong freaking address. The driver needs to do better.... it's not hard. The house numbers are easy to see, especially at 10:24 am. Slow down and get it right the first time. Now I have to get the part when my neighbor gets home after work. I had planned to install it this afternoon, but can't. Thanks, FedEx driver.

FedEx marked my package as delivered, but it was left in a shared mailroom — not at my doorstep. The driver placed it in a shared mailroom making it easy to go unnoticed or taken by someone else. When I went to pick it up, the package was gone. FedEx’s “photo proof” doesn’t help when items are left in unsecured public areas. I’ve contacted support, but so far there’s been no clear resolution or accountability from FedEx for this careless delivery. FedEx needs to ensure drivers deliver safely and securely to the customer’s address, not just drop off anywhere and mark it “delivered.” Very disappointing experience — I’ll be asking future sellers not to use FedEx for my deliveries.

I swear worse customer service on the planet. I literally have decided to stop buying anything that will be shipped by FedEx. No help. Just bs. It’s worse than awful. People at the top making millions in salaries and they let a company suck like this

FEDEX is no different than the USPS when it comes to on time delivery. Especially the day of delivery being correct. There "Customer Service" receives a Giant Negative -5 Stars as it is "non-existent." If this is what Customers have to look forward to by being serviced by AI - God help up!

They've left packages in the middle of my yard, tossed in the ditch, even in the road! Customer service told me they allow their drivers to drop off packages anywhere! Please choose any other company.

A Dell computer was supposed to be delivered Wednesday. Got a delay notice because there was an issue with the shipping address, it's exactly the same address Dell has shipped via FedEx several dozen times. Spoke with them and confirmed the address, promised Thursday delivery. Nothing Thursday, FedEx shows attempted delivery, there's an address issue, now delayed to Friday. This is shipping to a business but apparently their driver cannot read so he can't find the company name on the door. "When it absolutely positively make no difference when or if it ever gets there, use FedEx".

Paid $148 for overnight shipping for very important medical supplies. Tracking said it would arrive here by 10:30 am. It's now 7:00 pm. The tracking information hasn't been updated...says it's in another state. Called customer service, they were no help. She sounded like an auctioneer who wanted to get me off the phone.

We have been a FedEx Authorized Ship Center for 6 and a half years. We shipped a package that was 18"x18"x5". FedEx says it was 79"x23"x23" and wants $1944.22 for delivering the package. A package the size they are claiming could have been shipped by freight for about $300. They won't discuss it with us. They delivered the package and want us to provide a picture of the package with a tape measure and the shipping label in the picture. They had the package last, but can't provide such a picture either.

The worst delivery service ever. How has this company stayed in business. I've tried many, many times at this point to get the FedEx driver to deliver my packages to my front door. He continues to leave packages by the garage where there is no protection from the elements. I've canceled several food delivery services because of this. I've had packages soaked through from rain, melting foods from the direct sunlight. This driver should have been fired long ago. Why hasn't he been fired? NEVER USE FEDEX. UPS IS INFINITELY BETTER.

Customer Service is non-existent. All you get is AI and if AI doesn’t understand the issue then you are out of luck. FedEx will be gone soon if they do not start providing customer service. I would not recommend using FedEx if you are away from a real FedEx Office as drop off locations do not know how to assist with FedEx issues. All I needed was a label printed. Never got done. Had to wait for company to mail me a label in regular mail since closest office that can print is 60 miles. No customer service to do work around or assist drop off location to be able to print label.

FedEx is the pits. I ordered a TV from Sam's and expected it to be delivered from a local store. It was shipped FedEx, took several days and was delivered to the wrong apt. They took a picture but the apt # is not showing. Just tv against door.

The item I ordered should arrive today. I checked the tracking number and it was already shipped at 9:28 am. Someone signed for it, but I didn't receive it and I wasn't the one who signed for it. The same thing happened to my boss last week.

I had a treadmill delivered to my house and your lazy FedEx driver decided it would be a good idea to back up in my driveway (which I have on camera) and toss it in the front yard just in front of my garage where everyone passing by can see it. Instead of using her dolly to take it my door on the side of my house. She's lucky it wasn't stolen and I was off and able to rush home to make sure it wasn't stolen. If she can't handle the loads and the weight and delivering packages correctly, she should find a new job!!

FedEx is an absolutely terrible company. Cannot count on them at all. AVOID at all COSTS. SHIPMENTS are ALWAYS LATE. WORST CUSTOMER SERVICE IN THE INDUSTRY. Do not use it for your business, it will only cause problems. UPS is 1000000 times better.

I received notification that my expensive birthday package was left on my front porch. Well it wasn't. I even looked at my doorbell camera and around the house, nothing. I've been home since 12noon and I only received 1 small package via UPS. NO FEDEX.

Absolutely the worst shipping experience every single time I get deliveries shipped with FedEx. Never on time, no matter whether it is ground or air freight. Most of the time I have to search the neighborhood just to find my packages, because they don't care where the package gets delivered. Trust me use UPS, never have an issue with them and their customer service actually will try and help you.

Had 3 packages delivered. All three were like they were drag down a mud mud road. Driver left package in rain. Hurried up and left. Sane driver ran stop sign on Hwy crossing nearly hitting us. CRAPPY SERVICE.

In the past month FedEx has delivered my packages to the wrong address four times. It seems that the drivers don’t care where they deliver as long as they drop the package somewhere because they still get paid. Fortunately, the resident of the home contacted us so we could pick up the packages. We live in a new development. USPS, UPS, and Amazon have found us but FedEx drivers either can’t read the English directions or they’re incompetent or just lazy. Customer Service is a joke! If you can speak to a real person they’re in India and their English is so bad they can’t be understood!

I sent an important document via FedEx... I mean, you can count on FedEx, right? NOT. The document is still sitting in one of their hubs, 2 months later. Their automated response provided no help whatsoever. I tried a human. That was worthless, too. Every time I try to get more info and file yet another claim (4 now on this one issue). They keep denying it - telling me I'm not the shipper. Um, okay! I provided the info requested, and my claim was still denied. They are darned & determined not to refund any of the money you've wasted.

Extremely awful and unprofessional. They don't respond when you email them. They changed the delivery time 4 times. They left a printer which only came with the box of the printer. No cardboard box. That's not their fault. But when I finally got it today, they just left the item (a printer) at the door and didn't ring the doorbell. If I hadn't heard a sound, which was the delivery, it could be out there getting rained on and destroyed or stolen. I did not choose FedEx. Apparently, they always do that. Maybe not. But I will now try to never order anything that uses FedEx.

This is the worst shopping company EVER!!! Packages are often multiple days late. UPS delivers straight to our door. USPS leaves and immediate notice. With FedEx, delivery is usually days late. I'm lucky if some packages are left somewhere on our property. Often, they are thrown into the snow not even making it onto our driveway. I cringe when I put in an order online that says they are using FedEx. This is the absolute worst service I have ever encountered.

This company is a mere shadow of its former self...dropped my package off on Friday for priority delivery on Monday morning. (They had an extra day over the weekend). The office the package was going to opened at 8AM. They say office was closed at 8:30AM and no delivery was attempted...they reported this at 4PM in the afternoon...now say they will deliver tomorrow on-line. Their 800 # is impossible with useless AI...finally got a live one on the phone who is trying to tell me it is a 2 day delivery order...which it wasn't....clearly air bill is checked off priority overnight...I have an account but don't use FedEx that much now, but have in the past...I am absolutely shocked at all of these bad reviews and my own personal experience..terrible, maybe I will short the stock.

Fedex is by far the WORST shipping company to deal with. Try calling their toll free number (which is the only number they make available) to try and get simple questions answered. You can't! Their automated service is the most frustrating piece of crap to ever navigate through. I have a simple question, one that could be answered in 5 seconds! But I can't contact our local FedEx center and can't get a human to answer the freaking phone either. And when the automated Bot senses it can't go any further. It promptly hangs up! I hate this company - this has happened to me many times. I cringe when I see a provider has used Fedex to ship something to me or from me. In fact one company I threatened to stop buying from them if they wanted to use Fedex.... That's how much I can't stand this shipping company! I'd rate it below 0 if it was available.

Worst service.... Every time I order and I see my package is handled by FedEx my anxiety kicks in. The tracking is lacking and the delivery is misery. One time my package sat at a facility blocks away for 3 days until est delivery date. They wouldn't let me pick it up.

My shipment required a signature. They attempted to deliver it to my house but I work all day and did not realize they needed a signature. I thought no big deal. I will just call FedEx and schedule a later delivery when I get off of work. So after going through animated calls I finally got in touch with a "human" service representative. The representative was foreign and I could not understand what they were saying. I explained to them that I do not get home till after 5 o'clock and they said they will schedule a later delivery so I can be there to sign. The next day I check the status of my shipment and it said another delivery attempt to my home at 1:45 in the afternoon. So I had to go through another round of getting in touch with another "human" foreigner that I could barely understand their English and they told me I would have to pay extra for a after 5 shipment.

My stupid package has been in Sacramento which is an hour away since 7 am. It’s 3 pm right now and it’s not even telling me a date or time and when I tried to sign up for FedEx package manager it says my address is invalid. I tried to ask the AI but it keeps switching topics or telling me to use grammar. FedEx sucks.

Horrible experience. They lost both my packages and send me to do the work to get my own package.. A waste of company. Sent me to Amazon to get my package and track my package that they loaded on the wrong truck. Also had me reach out to the seller to let them know they sent a claim to them and they needed to complete it. I would seriously give 0 stars. My order was over 200 dollars.

Jordan is my FedEx delivery driver in Summerfield FL. He is very professional and has been exceptional in trying to place my very heavy packages with care and at ease to me. He also advises me on things to make my experiences better. Thank you Jordan!

These people or so lazy and careless and just don’t care. I will ask before I buy anything. If it is shipped FedEx I will not buy it. Walmart is considering going to UPS. I hope they do. Until they do I’ll stick with Amazon.

FedEx customers are the worst. They don’t help. Everyone giving out false answer then they don’t notate what they said to you. Speaking to the manager is pointless. I wish I didn’t have a package coming from them. Worst business EVER.

FedEx does not know how to do deliveries. I had a two-part package, and I am still waiting for the second part over a week later. Both packages were shipped the same time and the same day they stated that they would be here on the 22nd, the first one came on the 16th, the second one still isn't here and it is now out to the 28th that was going from California to Nevada. Called to complain to them, they hung up and asked to me to do a survey, poor customer service, poor delivery service.

I was outside of my house feeding animals when Fedex delivered package, package had been cut open on the bottom and items removed from package, there was no one else at property and or close neighbors who could have removed the items, it could have only been done by the delivery driver as box was photographed with the cut-open side down. Called fedex to report, after several attempts, I spoke to a person who said they would file a report. No attempts at all to make situation right or replace items which were obviously stolen.

I have had several late packages. Even paid extra to get the product before a certain date. The driver decided to take it back to the terminal. All my packages are porch deliveries, no signature needed. The customer service tried to tell me that they still had 2-7 days to deliver. The whole time it has been on the truck out for delivery.

If I was able to I wouldn’t even give them a star. Lately, they have been delivering packages to the wrong address. This particular driver is from the Council Bluffs hub; they need to pay closer attention to the address on the package and the address on the house they deliver to it to. Wake up, FedEx. A few years ago, you did a horrible job, however, you have been doing better, not you are starting to slack off and have drivers that don’t look for the correct address.

I ordered a product and it was shipped by FedEx. The product arrived to FedEx's location at 7:00am Thursday and was to arrive at my home by 8:00pm Friday. It never left their facility and they can't find it. I've called every day trying to locate it, all their Problem Resolution Team members say they'll call me back and no one ever has! FedEx's customer support is TERRIBLE, their workforce who constantly lie to me are TERRIBLE and don't think it's just the every-day-guy, their managers are also lying...they never call back either, NOT A ONE!

Horrible service!!! Absolutely trash tracking system. They don't pay attention to pickup requests. I had my passport in Fedex, delivery man kept going back and forth to my apartment while I was at work, instead of keeping it hold at their office for pickup.

I ordered replacement filters for my A/C, they were scheduled to be delivered on 10/19, but by 8pm they never arrived. I tracked on Fed Ex and tracking showed they were delivered. The tracking also showed a picture of where the driver left them, that was great except for the fact that the house they delivered them to was not my house. The picture showed them leaning against a dark brown stucco wall, my house is all white stucco with black doors and windows. Tracking also said the driveway gate was closed, I don’t have a driveway gate and the front door is 25 feet from the sidewalk and totally accessible. Seeing that all phones have GPS this is totally unacceptable and questionable! The next day I attempted to contact Fed ex and that was a nightmare, they do not want to speak to a customer, they want you to fill out a lost package form and they will look into it.

I have had two recent issues with delivery. The first was an item that was pre-ordered showing up two days late, which I guess was too bad since the delivery estimate was four days late. But when my package was delivered ($500 in electronics) the driver stood about 2/3rds of the way up my yard and threw the box onto my porch. The next delivery, today, they delivered a package for someone who lives a quarter mile away from me on a completely different street and I had to chance the truck down to get my package and return the wrong one.

I'd give a 0 review if possible. I have a $3000 laptop in limbo. FedEx sent me a text that it would be here on Oct. 15. A signature is needed. I have been home every day since and they claim to have tried to deliver it multiple times. I even called with delivery instructions. No one has attempted to deliver this item. And now that I called again and basically accused them of stealing the package there is a security hold and I have to contact Dell computers. That's ridiculous. I'm just now seeing the terrible ratings for FedEx online. I didn't expect that. I thought this was a reputable company.

I run a 6 figure eBay business and have done this full-time for going on 8 years now. I spend thousands each year on shipping items through FedEx, all of my items are sold with free shipping, meaning a cover all shipping fees. I have never filed a claim until now. Which I think speaks to my ability to package items safely and securely. I recently shipped a statue in its original manufacturer's packaging and then packed inside another box. The box was clearly and visibly damaged in transit through FedEx.

Every time I have received package sent to me through FedEx they came damage and dirty. Why is they so careless about their job. Don't go work for this company if you don't want to do a good job. The management need to get serious with their delivery people. Worst there are no FedEx company in this city I live. So I'd have to pay more in gas and time just to return a package, most of the time it not worth it, so I am left with a dirty damage package. Lucky for the delivery guy, I'm never at home when the package arrives, because let him know he is unprofessional and should find a different job.

Delivery never on time. My order was supposed to arrive yesterday, it hasn’t. It was supposed to deliver today it didn’t. I called them numerous times today and I had run around from Joe **. When I say Joe **, that means they are from like other countries who don’t understand English or barely speak any or speak too fast because they think they can. Long story short, they’re a bunch of idiots who doesn’t give a flying monkey!!!

Today makes it 3rd shoes that will be missing while been delivered by FedEx. The first ever shoes was Christian Louboutin, followed by a Gucci and now Adidas. Something has to be done to put a stop to these missing package. I tried to file a lost package claim the first time without any success. The delivery guys know exactly what they are doing with those packages.

I would pay money to give Fedex a zero star rating. Their website? Absolute shit. Their AI agent? Pointless. I had an incorrect delivery address on some flowers I sent to my friend for her birthday and fedex noted that the address doesn't exist but has given me no possible way to change it, and when I tried calling 6 times they direct me to sign up for an account to be able to correct the address but oh, after creating an account that's not an option. Fast forward 3x "delivery exception -- incorrect addresses" and multiple phone calls it turns out fedex, the literal shipper, can't fix the address. The only solution? Hold the package at the location but the ID has to match the shipment address on the package for her to pick it up. Ok.

I have never done business with a company that cares less about its core business function or its customers. I recently had Urgent Freight packages delivered to my home for a company across town with not even a close address so it wasn’t a mistake. I tried calling CS but of course they are offshore and unable to help. I told them that these packages were labeled urgent delivery and that the driver had just left my house like 15mins ago and it was 3pm and could he come back to pick up so the Urgent packages would get delivered on time. They informed me that they could not contact the driver, I gave them the shipping number and business contact and asked if they could contact them to come pick it up, they said they’re unable to make outgoing calls CS.. really?

The delivery map option was available for my package and was showing that the vehicle was down the street. An hour later the vehicle had not moved and called customer service. They have horrible customer support and incompetent supervisors. They'll tell you if you have a problem with their service to contact the shipper and to have them use a different provider. Obviously if the shipper provided an option on who to use, I would never select them, EVER.

I purchased a IPHONE 17ProMax thru Spectrum and had place a HOLD on it on 10/16/25 @2:49. Was given a SFC ** #. I waited until the next next to see if my phone was at the preferred location and it was not. I had to wait 2 additional days due to the weekend. I checked on 10/20/25 that the phone was delivered again (which it should not have been due to the hold). When I called FedEx they blamed the shipper, and said the phone would be at the warehouse/facility at 6-6:30pm 10/20/25. That means they attempted to deliver on 10/20 @6:51 am and I have to wait until they finish their entire delivery for 10/20. When this could have been resolved easily by FedeX leaving the hold at my preferred location, and not blame the shipper. Shame on FedeX. I will not ever use FedEx if they are so disorganized and lying about saying there was no hold on the account when there WAS.

Package is a week or more late and sit in the same spot for 5 days, I will never go with them if I have the option again, definitely going to go with UPS. Talked to someone from the customer service, when I asked a question I was told she was no longer responsible for my package when she called me about the delivery.

Every time a shipper uses FedEx Ground to send a package to my home in San Tan Valley AZ it takes 8 days or more. And the app updates are never correct, for example I have two different shipments on their way, from two different companies in two different states, one package was shipped 10 days ago the other 6 days and both have showed "due to arrive tomorrow". Well "tomorrow" was 2 and 4 days ago. I would recommend, if your business needs to ship products to your consumer's home and FedEx Ground is what you are wanting to use, Don't! You will only get upset customers all due to situation out of your control due to you trusted a company with poor follow through.

I have never had a positive experience with any package delivered by this company, whether it is packages delivered well after expected date and I am not talking a day or three, or horrible customer service. The tracking makes no sense and the website provides dead end links that provide little to no help whatsoever. I cringe every time I see a company using this joke of a company for deliveries.

Terrible customer service!! Can not get anyone on the phone to actually talk to. Text this morning said my package was on the truck for delivery today between 9:40 AM and 1:40 PM. It is still not here. I went online and it says deliver is Monday 10/20 by end of day. Not what I asked for from the order site or what I was promised. I have tried to call and talk with someone at FedEx but can not get a real person and the automated AI does not understand anything I ask for, just the standard BS lines of an automated attendant.

I ordered four tires for my ATV from Priority Tire. They split my order into two shipments, my first shipment I received from FedEx with no problem. But my second shipment from FedEx they delivered to the wrong address. And both priority tire and FedEx refuse to fix the problem. So now I'm out of my money and tires.

Consistently terrible. Today, they left a cardboard package sitting in the driveway in the rain…even though people were here. Rather than honk the horn, they left a package to be destroyed. Previously, they have left a package on a hill outside of my fence in front of my house, they have left a package (medicine) on a bumper, and left packages in random locations numerous times. They just don’t care and are beyond terrible.

This company shouldn't be in business. They have zero customer service skills or support. It's damn near impossible to speak to a person on the phone and drivers couldn't care less about doing a decent job while delivering.

My mom sent a package and paid for overnight shipping on a Thursday at 150pm PST, I live in Spokane WA and the package came from Kent WA. Watching tracking and it went from Kent WA to Memphis Tennessee (make they make sense.). It was estimated to be at my house Friday between 8:50am-12pm. Didn't make it. Tracking said then by 8pm. Still didn't show up. So I called FEDEX and they said the package will show up on MONDAY..sometime. So we paid for overnight shipping for what??? They gave me the run around and tried to explain and blame their screw up on us somehow. Worst Company ever and I will never use Fed Ex for anything nor will my family. They have zero competence..Oh and a refund was also not possible because if it doesn't show up on Monday then they will. But still cannot tell me why a refund isn't possible when a service that was paid for was not delivered. Do better Fed ex.

Had a package coming from Florida to Colorado by Fed Ex. Package was delivered to the wrong address. Apparently their driver couldn’t read. Called customer service and got the Fed Ex auto attendant which must have been designed by monkeys. No doubt it was designed to prevent people from reaching a live person. Had to trick it to get to a live person. Agent’s ability was about equal to the auto attendant. They finally said they couldn’t help me. On a scale of 1-5 Fed Ex rates a minus 50. I won’t do business with anybody that ships by Fed Ex.

Absolutely the worst carrier in existence. The sheer incompetence is staggering. And the complete lack of anything remotely resembling honesty makes one wonder how they're still in business. And let's not forget the worthless offshore "support" that does nothing but read a script and lie. If given a choice I will never use, or shop with a company that uses this carrier. You should be ashamed FedEx.

I shipped our booth to San Diego but it sat in Memphis for 4 days and I didn't find out that there was a problem until it didn't show up. They wanted to still ship it to San Diego but it would have arrived the after the conference ended. I certainly didn't want to pay to have it shipped back from San Diego so I just had it shipped back to me. They didn't credit me 'cause ground is not guaranteed but if I had been alerted sooner that there was an issue, it might have been fixed sooner and it could have gotten there on time. I checked the status daily and it showed everything was expected to be delivered on time. PLUS I had to pay over $600 to rent lights for our booth since ours weren't delivered.

I took a day off from work to receive my package and first thing this morning my Delivery status was automatically placed on “request received to hold,” and when I called FedEx to tell them I didn’t authorize this, they basically said the driver placed this request, they will try to deliver it ASAP. So I asked the agent that barely spoke English, “So what you’re saying is this request was a false and dishonest practice, yes or no?” And she politely danced around the question and rushed off the phone. This company is the worst! I would never ship with them.

Fedex says my package was delivered and took a poorly visible picture of their tag on my gate but nothing else, no package was delivered and now my son doesn't have his 1200 dollar gaming computer and his birthday is this Saturday. I have tried to get ahold of Fedex and they say they have made a ticket for my complaint but it's been 3 days and no luck.

Have never had delivery issues until I have to deal with FedEx. Never on time, not once in all the times that I've had parcels shipped with them has it ever arrived on time. Where do packages go to die? I can tell you, check your local FedEx. Hell even the USPS is more reliable & dependable. Probably get your packages delivered faster too!!

Worse customer service, and delivery, I have ever seen. No idea how a company this big can be so awful. My shipment was so obviously damaged, dropped, and no customer service exists, trying to make an Fedex account to file a claim and they dinged my bank 3 times for 3$. I mean really? The driver literally took only 1 photo of the only area of the paper on box not torn. Styrofoam inside box surrounding unit was obliterated from impact. Never ever trust this shipping company again.

Delivery was scheduled by 2:50pm today. I made special arrangements to be home and the shipment has been delayed until tomorrow. The package has had PLENTY of time to be here as scheduled. Fedex no longer cares about on time delivery but instead just pushes back delivery dates and times. This is unacceptable. I have wasted my whole day off waiting for this package just to be told it is late. And forget about taking your concern to a live agent. You get pawned off to a virtual assistant. Which it really doesn't matter because neither can help or know anything.

FedEx is a bunch of lying **. They said they attempted to deliver a package and no one was there? I've been here all damn day. Their drivers are lazy, liars, and their customer service is useless. FedEx needs to be put out of business! The whole damn company sucks! If I could give them a zero rating I would.

Fedex is a joke. They never deliver packages or listen and pay attention to notes. I think I have had a total of 1 actual delivery be delivered to my place. Every single time there is an issue and I have to call and get it figured out. Would be nice if there was an actual live tracking view so I can be out waiting for my packages. Would give -10 stars if I could. Absolutely horrible delivery service. Wish I had options to choose from where stuff gets delivered.

Worst courier service ever. On Oct. 2nd FEDEX picked up my order. The package has remained in Mirabel PQ sorting facility and it’s now Oct. 16th with no movement. The report states the package is hazardous material. The package contains 2 DeWALT DRILL BATTERIES. The sad thing is if l hadn’t called and complained FedEx wouldn’t have done anything. So still waiting for my dangerous drill batteries. Thanks FedEx for another screwup.

Tried to pay online but wouldn't accept my postal code so I couldn't pay online. So I phoned but the auto response on the phone Hung up on me and I phoned back and it did it again. After 4 attempts I finally got a real person to actually take my money. This system sucks.

Whenever I receive a notice that an online order has shipped via Fedex, my heart drops because I know something will go wrong. Unreliable delivery day commitments, inaccurate tracking, sitting around for hours to sign for a package that says on “truck for delivery” that doesn’t arrive then getting a notice at 9pm that it’s been delayed - duh. Then just try to get any form of customer service. You can navigate their telephone auto attendant for 30 minutes before you figure out how to trick it into sending you to a live agent only to learn that the agent is in an overseas call center and can only regurgitate a script that has little to nothing to do with your question or tells you a happy bit of misinformation to get you off the phone. EVERY SINGLE TIME. Ugh it’s a dreadful service.

This company any is a joke!!!! So tired of getting items thru them. From unloyal delivery people stealing items to its warehouse putting delivery back days because they just can’t make it within 19 hours when the location is 5 miles from my home. This company needs to be shut down!!!! Leave it to the post office or sign your shit over to AMAZON!!! Ridiculous.

I have been receiving packages for a person that doesn't live at my address and no clue who they are. Instead of picking the packages up and returning them to sender I'm expected to reach out to these businesses and let them know... I have and want nothing to do with any of this. I will not be using FedEx ever. Their automated call system is beyond infuriating as well. If someone wants to speak with someone live quite trying to force themselves on me. No is no is no. Then the customer service agent refused to offer a call back with a supervisor or even entertain getting anyone above him on the phone. I love jokes but typically they have a punchline.

Confused: I have been receiving 4 packages a year that need an adult signature (21 +). This is not a problem, now the driver is asking you for ID, and scans it. I guess when I turned 71 years of age I look younger. Anyone have an answer for this one?

Fedex is the worst. They tried to deliver my package on a Friday and I missed them. They tried on Saturday and said I was not home (I was). They tried on Monday and Tuesday but they didn't make it to my house. It's now Wednesday and I doubt they will make it. They also will not hold it for me at one of their facilities. If you wait for home delivery, they tie you up all day because the only estimate they give is "before 8:00 p.m." Other delivery companies give you a more precise delivery time. Never again.

This year they’ve lost three of my package deliveries, sent one to another state across country not resembling my address (but at least I could track it), and now a package I need this Friday is FIVE WEEKS late and still expected to deliver too late now.

FedEx and their customer service are so unprofessional and they need a lot of improvement and training for their front office, customer service, their supervisors and their day to day operations. They always have misunderstandings and lack of communication and providing the right support and solutions for customers. Their customer service lack the right training in order to get to know how to deal in situations and help find solutions for customers. They cost me time, lot of money and effort due to their lack of communication, experience and ethics.

Fedex is the worst delivery service that still exists, I understand that my package needs a signature, FedEx would not allow me to sign in advance, the 2nd and 3rd attempt to deliver I was at home and was only notified after they left, keep in mind I stayed home from work just to receive this package. I finally got to speak to a customer service asking if they could hold the package for pickup and everything seemed fine, then all of a sudden they attempted delivery a 4th and 5th time. Meanwhile I worked 60 hours at work. Tried reaching out again with no success, even tried to show up to the FedEx warehouse. This company is a joke, how are they still in business?

Absolutely HORRIBLE company that flat out deserves to go bankrupt. Literally 7 out of the past 9 deliveries in the past 2 weeks have been lost either entirely, or major components lost rendering the product useless. I order a solar generator with a solar panel. FedEx lost the solar panel, making the generator just a rechargeable battery providing I don't lose power. That solar panel has never been found. I ordered a second solar generator from a separate company, and low and behold Fed Ex also lost BOTH of those solar panels. A few days later Fed Ex shows up expecting me to accept a second solar generator without the accompanying solar panels. I refused the delivery.

A package was coming from FedEx that was EXTREMELY good important. They don't send you an email telling you it's coming that day, nor do they have the ability to alert you when it's close. Amazon can alert you when your package is 10 stops away. Fedex- DO better. I missed my very important package and was given a doortag. Except the doortag number was invalid making it impossible to reach a real person. The AI system that is set up, I'm convinced, is only there to make customers blood pressure sky rocket. Why have AI not allow any transferring unless they deem it necessary. I'm calling customer service for a reason, IT IS ALREADY NECESSARY I SPEAK TO SOMEONE!! I get having AI answer the calls, but right when someone says they need to speak to a human, they should be transferred, not grilled with a series of questions that only end up disconnecting the call. These automated systems are infuriating enough.

The worst. This morning a Fedex truck was in front of my house to deliver a package. I guess driver could not find it and drove off. Now I get a message it will be delivered the next day. FedEx is the worst.

A package got to phoenix from Wisconsin in less time than from Chandler to Phoenix. It arrived in Chandler, went to Buckeye, went to Tempe, been floating around Tempe for two days. You all need to be fired!

I have had absolutely miserable experiences with this organization, consistently. These issues are especially concentrated in the Mesquite in Dallas area. I almost never get the package delivered to the correct address. Any attempted contacting a human being in an attempted resolution is futile.

I am always disappointment when I see a business using FedEx to deliver an item to me. They are the worst at following instructions. I even have it on my account online which door to deliver to. They never bring it to the correct door. They actually don't even leave it next to the other door. They leave it in a spot that is easily stolen or damaged. I have repeatedly complained, but customer service is something they do not value apparently.

Ordered from Bass Pro, shipped from Missouri, I live in central Texas. Package got to Hutchins, TX. That was Friday night. Monday morning the package was in Pennsylvania. How do you f up this bad? The 2nd package left Hutchins, TX Monday afternoon, is it headed to Pennsylvania as well?

They never deliver on time and give dumb excuses to why. Then the tracking on website will say date will be provided at later time. Package has sat in Dallas Texas for 3 days with no movement at all. If at all possible I will not ever use them again.

FedEx is never on time. The information FedEx has online is never accurate. The delivery windows are never accurate. The customer service is like talking to a three-year-old who has no idea what’s going on in the world around them or even with their job is. FedEx is useless.

I have no idea how FedEx is still running. They are absolutely the worst! 10 packages, all of them delivered elsewhere. They either steal them themselves or they are truly stupid! You call them, and they tell you the tracking numbers are incorrect. ALL of them! Lol they are ridiculous. The one time they do deliver your things correctly, they arrive broken!

Delivery with tracking number stated all 4 items delivered yet photo they took shows 3. Someone can’t count and if an item is delayed it should be in tracking. I tried a chat but had to temporarily leave it to get tracking number and lost that after waiting for 15 minutes. I tried to call them and no direct way to get a person. It took another 35 minutes to get a customer service agent that couldn’t understand English. Go to UPS and skip Fed Express.

Leaving a package out on the wet ground. Leaving a package out at the front door of my business over the weekend. By some miracle it was still here Monday morning. Then there was the driver who ignored the sign in the front window that reads DELIVERIES IN REAR then gave me attitude when I asked him to bring it around. He just left it where it was an walked out the door.

Horrible. Guy said he came when he didn't. Cameras to prove. Threw my package on camera day before. Didn't speak English. Go elsewhere. Liar driver and terrible customer service. We need another carrier service option.

This is the second package in less than 5 days that they have lost and the only thing anyone keeps telling me is to give it more time or contact the shipper when FedEx is the one responsible for losing them. If the driver cannot use a gps and find the right house then maybe they should find a job that doesn’t require them to use it because they are totally and completely incompetent and can’t manage to do anything right. From now on I will just expect any package that they will have to deliver to me will be lost and I’ll never get it. Even spark delivery service from Walmart has used a gps and it brings them right to my house so I don’t understand how their driver can’t seem to find it. After this I will make sure that I never use FedEx to ship anything because who knows if it will get there or who it will be delivered to.

I was not informed I had to sign for a delivery. Went the next day saw they attempted. Said they'd attempt tomorrow again (knowing I would not be here tomorrow). I HAD TO download the app to pause delivery by a day. Downloaded their stupid app for it to now allow me to change delivery. Trying to call. They kept saying they make 3 attempts. So the 3rd attempt I waited in my empty apartment (literally getting a bedframe). Saw the fedex driver drive up around 2. Opened my door, ready to greet them at my apartment. Watched as they didn't even get out and drove away. They put a picture of the apartment entrance saying I wasn't home!!!

I am 86 years old. I do NOT drive or own a car so I don't open the garage door sometimes for days and days. I use a walker and can barely get boxes in the front door. We have UPS, FedEx, Prime, and USPS trucks in the complex all day long -- they all bring packages to the front door. What kind of idiot would put a box by the garage door? -- which is NOT visible without opening the garage door and going outside. 10/11/25 is only the LATEST. Last week it was medications that sat outside for THREE days (good thing it is no longer in the 80s!). Joanne

Ordered an item and 3 days later FedEx delivered package to the wrong house. Can't even understand how this could have happened.. My house is easily located.. I tried to contact FedEx and try to correct this situation and there is no one live you can talk to! Contacted Chewy to inform them, but I was asked if I wanted to cancel and get a refund or reorder, of course I reorder because I need them item, otherwise I would have cancelled.

Most packages get "Delayed" without rhyme or reason. Sad. I ordered a computer and I had to have it before I started my work from home job. I was promised the computer in 2 to 3 days. It's been a week. I still haven't gotten it.

This package was out for delivery with 10am to 2pm window and after waiting all day it still doesn't show up. People plan their day around deliveries and stay home to make sure someone is there to receive it. Do better.

FedEx driver Jason delivered a package and left it by the road at my mailbox instead of delivering to my house. Anyone coming down the road could have taken it. He is a price of crap and should not be delivering to anyone for anything.

I know we all get busy... But please leave packages at the correct address. The package I did not receive were medical supplies for diabetes. Please remember when you deliver a package it could be a life saving one.

Driver was in my driveway and updated the app say that the address was incorrect and left!!! I called and was told they can't do anything about it and maybe it will be delivered on Monday! Worst customer service as well as shipper!

Fedex is not the worst company, but not close to the best either. I unfortunately have had about 50% success rate when sending or receiving packages and it takes about 1-2 months on average with their terrible customer support line to figure it all out. The only reason this is not a 1-star is because Fedex works half the time, which is sad to say when they should have a way higher success rate with packages but I could just be an unlucky exception.

The worse shipping company in the world! I ordered a gift for my son's birthday and they came to deliver it, only they never actually knocked on the door. They simply took a picture of the house and left refusing to leave the package because nobody was here to sign. The only problem is we were home, they were just too lazy to get out of the truck and complete the simple task required. So now my son has to wait two days after his birthday to open the only gift he really asked for! Customer service is horrible and outsourced to non English speaking representatives who don’t understand a word you’re saying, just a horrible experience all around. I wouldn’t even trust them to ship an empty box! UPS or Amazon are the better choices no doubt!

Dude, where the heck is 0 stars? They didn't even ATTEMPT to deliver, how the heck Spectrum is associated with FedEx is beyond me, to the point I want to find a new company because Spectrum needs to be replaced in my eyes if they think using FedEx is okay?? FedEx is the worst possible company and it will make you drown, Spectrum.

The worst!!!!! Had priority shipping. Package made it to Memphis TN on the 7th at 3 am in the morning. Delivery set for the 8th... Still haven't seen that package!!!!!! I needed it by the 10th. It sat in customs for 4 days ready!!!! Now my baseball players don't have their uniform for breast cancer awareness tournament. You could do a lot better!!!

The routing is ludicrous. A recent package went on a long, circular route comprising six legs and 2,300 miles. A reasonable route taking Interstate highways through big cities would have been half the time and distance. A three day trip turned into eight days. Hopeless.

If I could give ZERO stars, I would! Absolutely worst delivery company to work with. Often, my packages are scheduled for delivery, is actually at the distribution center for my area, and marked that it is on the truck and out for delivery, and the driver will not deliver and will reschedule the package for a day or two later, or for a weekend driver. Calling customer support is useless! UPS and USPS and Amazon, etc., have no problems delivering packages to me on time. I wish sellers and other businesses would stop using this useless, so called, delivery company! Boycott FedEx!!!

Really disgusted. I watched in August as the FedEx driver threw my boxes out of his truck. The boxes were damaged by being flung out of the truck. I recorded it. He also refused to bring the items to my actual door. And left them in the driveway. I had a broken hand and went out to greet him. Such unprofessionalism. It 2 months to get a response from FedEx and the BBB. They refused to reimburse me for the items THEIR driver damaged. $130. Very, very, very disgusting. I may not matter to you FedEx but how very ugly. I am still a customer.

Do not, I repeat, do not do any fast or overnight or two day shipping and pay for because you will not get your package on time. It will be delayed and you won't be reimbursed for your money spent to have it sent fast or overnight or two day shipping. Now I understand things happen but you guys need to be better and do better. I will never use your service again

I'm tired of FedEx. I don’t have as many issues with UPS or USPS. Usually when they don’t deliver the package to my door as requested, I just call to escalate the issue. This time, I can’t because I can’t pick up the package. This time, on the day of delivery, at 10:27am on 10/7/25 I called FedEx to deliver my package at my door because I’m not able to lift it. As per usual it was delivered to a parcel. This time left out of a locker at 4:27pm. If it does not fit in a locker, why would you not put it in front of the customer's door? Anyone could have taken my package. I then called FedEx customer service to have them deliver it to my door AGAIN! Said I would be contacted for updates and asked for a email. I provided them the email. Only to find out that they had my email wrong on the second time I had to call to check the status of delivery. Please just have your agents read the email phonetically the first time. That would alleviate that issue.

I want to start a boycott of this place. Service horrible. Tell me this how can a package not be delivered cause no one is home, so they say but I’m literally sitting in the kitchen lit 20 ft from the front door. Have FedEx ever heard of doorbells? Or do they just expect customers to be standing outside the door waiting patiently between the hours they specify the delivery will be. Absolutely the worst. And forget getting help from customer service. They tell you anything to get you off the phone. Nothing they say they going to do, they actually do. BOYCOTT FED EX!

They announced the delivery date and time 8-12:50. Need a signature from the receiver. I had to wait at home all morning. Then they told me the item would arrive before 8pm. I sent a message to the mailbox and they told me the item would arrive tomorrow.

I would give zero stars if it were possible. I would also choose to never have any of my packages shipped through FedEX. The company only ever gives false hope to customers regarding their packages, like give an eta of when the package will show up, which is never accurate, and I’ve had times where they would claim to not be able to deliver a package because “nobody was home,” even though I lived in an apartment and was never even given a chance to be there when they arrived. I am so sick of the false hope and the complications that always accompany my deliveries.

Drivers have been mostly truly wonderful. And I thank them profusely when they put packages by my front door (I am home all the time and disabled). However, when they leave it in the wrong place (end of driveway, inaccessible to me) I cannot see who did it! I contacted FedEx today to tell them that the driver did not adhere to my DELIVERY MANAGER info, which has been in place for two years now and clearly states leave at door.

I almost never get my packages when a shipper uses Fedex. It's like playing the lottery with this company. Anytime a store uses them, I sigh and figure I shouldn't expect my stuff then and prepare to file a claim after a month has passed just to give whoever the driver is, an extremely fair chance at delivering it. Sometimes my packages get marked as delivered but ends up delivered at some other Fedex location that isn't my local one so I can't even drive all the way out to pick it up myself and sometimes it gets marked as delivered but not actually delivered. It feels like packages are likely being kept by drivers and sold on some platform like ebay, depending on what their everyday Christmas present ends up being. I'm so over it but there's nothing you can do if a shipper wants to save money and get discount/benefits/whatever businesses get since that's more important than using a more reliable delivery service.

Don’t use FedEx for any shipping. I was notified that my package was supposed to arrive on one October. The package never showed up for the next seven days. I kept getting notices that my package will arrive by this person and my package never showed up. I do not recommend FedEx be used for any shipping. They lose packages and only tell you it’s on its way.

I called FedEx to intercept package being shipped to wrong address but no one could help me. I will definitely use UPS OR THE POST OFFICE for further deliveries. This is the second time this has been done.

Don’t use FedEx for any shipping. I was notified that my package was supposed to arrive on one October. The package never showed up for the next seven days. I kept getting notices that my package will arrive by this person and my package never showed up. I do not recommend FedEx be used for any shipping. They lose packages and only tell you it’s on its way.

Unbelievably terrible customer service. If you call to talk to someone AI won't let you speak to anyone and hung up on me 3 different times before I could get through. Never again. Easily the worst customer service I've ever experienced. Thanks for wasting my day.

FedEx DOES NOT have Virtual Customer Service! My phone crashed, I have no way of calling to update instructions, no guarantee that if I change instructions to leave at FedEx location that it will be left on the same day. My tracking number says it's still in TN - I'm in NJ - yet I'm supposed to receive package by 5:00 PM??? UPS is MUCH more reliable.

The only reason I gave one star is because I had to - This corp is awful. My package has been sitting in a truck 40 min from my house the past 10 days and So I can’t get them to secure drop it where I can pick it up since it’s already on the truck and they won’t deliver it or let me speak to a representative- Scheduled delivery was over 10 days ago and still my package hasn’t moved.

Second lost package in the past 2 weeks. They are completely incompetent. They either deliver packages to the wrong address or they lose the package and tell you daily that it will be here. This last package is a very important pain medication for my dog. Shame on Chewy for using such an incompetent service for important packages.

FedEx is disgusting. One of their drivers smashed into my building and FedEx is denying the claim because their driver IS lying to protect his job. It's pretty obvious from the drivers own delivery photo that whoever delivered these tires smashed into my building.....

I would give zero stars if I could. Let's see, can never depend on what time they're actually coming, I've had packages left out in the driveway, I've been spoken to rudely by a driver because on my account it says to leave packages inside back door on enclosed porch and when I addressed this with him, he was continuing to walk away and just said over his shoulder that they don't open doors. Lazy, inept, shall I go on?

We needed a cable for our motorhome delivered from the UK to the US. FedEx were outstanding. Easy online process, clear instructions. Drop the parcel off in Cirencester on the Monday and it was delivered by the Wednesday afternoon in Nevada. Great service. Brilliant value. We will be using them again. Thank you.

FedEx is not reliable and will hold your packages at their Englewood, CO station if they feel they cannot get inside your apartment home building due to secured doors. They also have no regards for people with disabilities. Instead of attempting to make the delivery that a disabled person needs, they will continuously write in the online tracking notes that package is "Out for Delivery" when in fact it's being held at their station because they don't want to try and deliver to a secured building. I had to call customer service several times and demand to speak to a manager to have my packages delivered. FedEx at the Englewood, CO station has retaliated and seems to hold my two-day delivery shipments for extra days and for no legitimate reason. This is how they treat their customers with disabilities. UPS is better service and drivers are ethical.

The animated person at the beginning is so entirely useless and under no circumstances would allow me to speak to a human no matter what I said. I asked so many times. Idk why they wouldn’t just let me speak to a person.