FedEx Reviews

I ordered four tires for my ATV from Priority Tire. They split my order into two shipments, my first shipment I received from FedEx with no problem. But my second shipment from FedEx they delivered to the wrong address. And both priority tire and FedEx refuse to fix the problem. So now I'm out of my money and tires.

Consistently terrible. Today, they left a cardboard package sitting in the driveway in the rain…even though people were here. Rather than honk the horn, they left a package to be destroyed. Previously, they have left a package on a hill outside of my fence in front of my house, they have left a package (medicine) on a bumper, and left packages in random locations numerous times. They just don’t care and are beyond terrible.

This company shouldn't be in business. They have zero customer service skills or support. It's damn near impossible to speak to a person on the phone and drivers couldn't care less about doing a decent job while delivering.

My mom sent a package and paid for overnight shipping on a Thursday at 150pm PST, I live in Spokane WA and the package came from Kent WA. Watching tracking and it went from Kent WA to Memphis Tennessee (make they make sense.). It was estimated to be at my house Friday between 8:50am-12pm. Didn't make it. Tracking said then by 8pm. Still didn't show up. So I called FEDEX and they said the package will show up on MONDAY..sometime. So we paid for overnight shipping for what??? They gave me the run around and tried to explain and blame their screw up on us somehow. Worst Company ever and I will never use Fed Ex for anything nor will my family. They have zero competence..Oh and a refund was also not possible because if it doesn't show up on Monday then they will. But still cannot tell me why a refund isn't possible when a service that was paid for was not delivered. Do better Fed ex.

Had a package coming from Florida to Colorado by Fed Ex. Package was delivered to the wrong address. Apparently their driver couldn’t read. Called customer service and got the Fed Ex auto attendant which must have been designed by monkeys. No doubt it was designed to prevent people from reaching a live person. Had to trick it to get to a live person. Agent’s ability was about equal to the auto attendant. They finally said they couldn’t help me. On a scale of 1-5 Fed Ex rates a minus 50. I won’t do business with anybody that ships by Fed Ex.

Absolutely the worst carrier in existence. The sheer incompetence is staggering. And the complete lack of anything remotely resembling honesty makes one wonder how they're still in business. And let's not forget the worthless offshore "support" that does nothing but read a script and lie. If given a choice I will never use, or shop with a company that uses this carrier. You should be ashamed FedEx.

I shipped our booth to San Diego but it sat in Memphis for 4 days and I didn't find out that there was a problem until it didn't show up. They wanted to still ship it to San Diego but it would have arrived the after the conference ended. I certainly didn't want to pay to have it shipped back from San Diego so I just had it shipped back to me. They didn't credit me 'cause ground is not guaranteed but if I had been alerted sooner that there was an issue, it might have been fixed sooner and it could have gotten there on time. I checked the status daily and it showed everything was expected to be delivered on time. PLUS I had to pay over $600 to rent lights for our booth since ours weren't delivered.

I took a day off from work to receive my package and first thing this morning my Delivery status was automatically placed on “request received to hold,” and when I called FedEx to tell them I didn’t authorize this, they basically said the driver placed this request, they will try to deliver it ASAP. So I asked the agent that barely spoke English, “So what you’re saying is this request was a false and dishonest practice, yes or no?” And she politely danced around the question and rushed off the phone. This company is the worst! I would never ship with them.

Fedex says my package was delivered and took a poorly visible picture of their tag on my gate but nothing else, no package was delivered and now my son doesn't have his 1200 dollar gaming computer and his birthday is this Saturday. I have tried to get ahold of Fedex and they say they have made a ticket for my complaint but it's been 3 days and no luck.

Have never had delivery issues until I have to deal with FedEx. Never on time, not once in all the times that I've had parcels shipped with them has it ever arrived on time. Where do packages go to die? I can tell you, check your local FedEx. Hell even the USPS is more reliable & dependable. Probably get your packages delivered faster too!!

Worse customer service, and delivery, I have ever seen. No idea how a company this big can be so awful. My shipment was so obviously damaged, dropped, and no customer service exists, trying to make an Fedex account to file a claim and they dinged my bank 3 times for 3$. I mean really? The driver literally took only 1 photo of the only area of the paper on box not torn. Styrofoam inside box surrounding unit was obliterated from impact. Never ever trust this shipping company again.

Delivery was scheduled by 2:50pm today. I made special arrangements to be home and the shipment has been delayed until tomorrow. The package has had PLENTY of time to be here as scheduled. Fedex no longer cares about on time delivery but instead just pushes back delivery dates and times. This is unacceptable. I have wasted my whole day off waiting for this package just to be told it is late. And forget about taking your concern to a live agent. You get pawned off to a virtual assistant. Which it really doesn't matter because neither can help or know anything.

FedEx is a bunch of lying **. They said they attempted to deliver a package and no one was there? I've been here all damn day. Their drivers are lazy, liars, and their customer service is useless. FedEx needs to be put out of business! The whole damn company sucks! If I could give them a zero rating I would.

Fedex is a joke. They never deliver packages or listen and pay attention to notes. I think I have had a total of 1 actual delivery be delivered to my place. Every single time there is an issue and I have to call and get it figured out. Would be nice if there was an actual live tracking view so I can be out waiting for my packages. Would give -10 stars if I could. Absolutely horrible delivery service. Wish I had options to choose from where stuff gets delivered.

Worst courier service ever. On Oct. 2nd FEDEX picked up my order. The package has remained in Mirabel PQ sorting facility and it’s now Oct. 16th with no movement. The report states the package is hazardous material. The package contains 2 DeWALT DRILL BATTERIES. The sad thing is if l hadn’t called and complained FedEx wouldn’t have done anything. So still waiting for my dangerous drill batteries. Thanks FedEx for another screwup.

Tried to pay online but wouldn't accept my postal code so I couldn't pay online. So I phoned but the auto response on the phone Hung up on me and I phoned back and it did it again. After 4 attempts I finally got a real person to actually take my money. This system sucks.

Whenever I receive a notice that an online order has shipped via Fedex, my heart drops because I know something will go wrong. Unreliable delivery day commitments, inaccurate tracking, sitting around for hours to sign for a package that says on “truck for delivery” that doesn’t arrive then getting a notice at 9pm that it’s been delayed - duh. Then just try to get any form of customer service. You can navigate their telephone auto attendant for 30 minutes before you figure out how to trick it into sending you to a live agent only to learn that the agent is in an overseas call center and can only regurgitate a script that has little to nothing to do with your question or tells you a happy bit of misinformation to get you off the phone. EVERY SINGLE TIME. Ugh it’s a dreadful service.

This company any is a joke!!!! So tired of getting items thru them. From unloyal delivery people stealing items to its warehouse putting delivery back days because they just can’t make it within 19 hours when the location is 5 miles from my home. This company needs to be shut down!!!! Leave it to the post office or sign your shit over to AMAZON!!! Ridiculous.

I have been receiving packages for a person that doesn't live at my address and no clue who they are. Instead of picking the packages up and returning them to sender I'm expected to reach out to these businesses and let them know... I have and want nothing to do with any of this. I will not be using FedEx ever. Their automated call system is beyond infuriating as well. If someone wants to speak with someone live quite trying to force themselves on me. No is no is no. Then the customer service agent refused to offer a call back with a supervisor or even entertain getting anyone above him on the phone. I love jokes but typically they have a punchline.

Confused: I have been receiving 4 packages a year that need an adult signature (21 +). This is not a problem, now the driver is asking you for ID, and scans it. I guess when I turned 71 years of age I look younger. Anyone have an answer for this one?

Fedex is the worst. They tried to deliver my package on a Friday and I missed them. They tried on Saturday and said I was not home (I was). They tried on Monday and Tuesday but they didn't make it to my house. It's now Wednesday and I doubt they will make it. They also will not hold it for me at one of their facilities. If you wait for home delivery, they tie you up all day because the only estimate they give is "before 8:00 p.m." Other delivery companies give you a more precise delivery time. Never again.

This year they’ve lost three of my package deliveries, sent one to another state across country not resembling my address (but at least I could track it), and now a package I need this Friday is FIVE WEEKS late and still expected to deliver too late now.

FedEx and their customer service are so unprofessional and they need a lot of improvement and training for their front office, customer service, their supervisors and their day to day operations. They always have misunderstandings and lack of communication and providing the right support and solutions for customers. Their customer service lack the right training in order to get to know how to deal in situations and help find solutions for customers. They cost me time, lot of money and effort due to their lack of communication, experience and ethics.

Fedex is the worst delivery service that still exists, I understand that my package needs a signature, FedEx would not allow me to sign in advance, the 2nd and 3rd attempt to deliver I was at home and was only notified after they left, keep in mind I stayed home from work just to receive this package. I finally got to speak to a customer service asking if they could hold the package for pickup and everything seemed fine, then all of a sudden they attempted delivery a 4th and 5th time. Meanwhile I worked 60 hours at work. Tried reaching out again with no success, even tried to show up to the FedEx warehouse. This company is a joke, how are they still in business?

Absolutely HORRIBLE company that flat out deserves to go bankrupt. Literally 7 out of the past 9 deliveries in the past 2 weeks have been lost either entirely, or major components lost rendering the product useless. I order a solar generator with a solar panel. FedEx lost the solar panel, making the generator just a rechargeable battery providing I don't lose power. That solar panel has never been found. I ordered a second solar generator from a separate company, and low and behold Fed Ex also lost BOTH of those solar panels. A few days later Fed Ex shows up expecting me to accept a second solar generator without the accompanying solar panels. I refused the delivery.

A package was coming from FedEx that was EXTREMELY good important. They don't send you an email telling you it's coming that day, nor do they have the ability to alert you when it's close. Amazon can alert you when your package is 10 stops away. Fedex- DO better. I missed my very important package and was given a doortag. Except the doortag number was invalid making it impossible to reach a real person. The AI system that is set up, I'm convinced, is only there to make customers blood pressure sky rocket. Why have AI not allow any transferring unless they deem it necessary. I'm calling customer service for a reason, IT IS ALREADY NECESSARY I SPEAK TO SOMEONE!! I get having AI answer the calls, but right when someone says they need to speak to a human, they should be transferred, not grilled with a series of questions that only end up disconnecting the call. These automated systems are infuriating enough.

The worst. This morning a Fedex truck was in front of my house to deliver a package. I guess driver could not find it and drove off. Now I get a message it will be delivered the next day. FedEx is the worst.

A package got to phoenix from Wisconsin in less time than from Chandler to Phoenix. It arrived in Chandler, went to Buckeye, went to Tempe, been floating around Tempe for two days. You all need to be fired!

I have had absolutely miserable experiences with this organization, consistently. These issues are especially concentrated in the Mesquite in Dallas area. I almost never get the package delivered to the correct address. Any attempted contacting a human being in an attempted resolution is futile.

I am always disappointment when I see a business using FedEx to deliver an item to me. They are the worst at following instructions. I even have it on my account online which door to deliver to. They never bring it to the correct door. They actually don't even leave it next to the other door. They leave it in a spot that is easily stolen or damaged. I have repeatedly complained, but customer service is something they do not value apparently.

Ordered from Bass Pro, shipped from Missouri, I live in central Texas. Package got to Hutchins, TX. That was Friday night. Monday morning the package was in Pennsylvania. How do you f up this bad? The 2nd package left Hutchins, TX Monday afternoon, is it headed to Pennsylvania as well?

They never deliver on time and give dumb excuses to why. Then the tracking on website will say date will be provided at later time. Package has sat in Dallas Texas for 3 days with no movement at all. If at all possible I will not ever use them again.

FedEx is never on time. The information FedEx has online is never accurate. The delivery windows are never accurate. The customer service is like talking to a three-year-old who has no idea what’s going on in the world around them or even with their job is. FedEx is useless.

I have no idea how FedEx is still running. They are absolutely the worst! 10 packages, all of them delivered elsewhere. They either steal them themselves or they are truly stupid! You call them, and they tell you the tracking numbers are incorrect. ALL of them! Lol they are ridiculous. The one time they do deliver your things correctly, they arrive broken!

Delivery with tracking number stated all 4 items delivered yet photo they took shows 3. Someone can’t count and if an item is delayed it should be in tracking. I tried a chat but had to temporarily leave it to get tracking number and lost that after waiting for 15 minutes. I tried to call them and no direct way to get a person. It took another 35 minutes to get a customer service agent that couldn’t understand English. Go to UPS and skip Fed Express.

Leaving a package out on the wet ground. Leaving a package out at the front door of my business over the weekend. By some miracle it was still here Monday morning. Then there was the driver who ignored the sign in the front window that reads DELIVERIES IN REAR then gave me attitude when I asked him to bring it around. He just left it where it was an walked out the door.

Horrible. Guy said he came when he didn't. Cameras to prove. Threw my package on camera day before. Didn't speak English. Go elsewhere. Liar driver and terrible customer service. We need another carrier service option.

This is the second package in less than 5 days that they have lost and the only thing anyone keeps telling me is to give it more time or contact the shipper when FedEx is the one responsible for losing them. If the driver cannot use a gps and find the right house then maybe they should find a job that doesn’t require them to use it because they are totally and completely incompetent and can’t manage to do anything right. From now on I will just expect any package that they will have to deliver to me will be lost and I’ll never get it. Even spark delivery service from Walmart has used a gps and it brings them right to my house so I don’t understand how their driver can’t seem to find it. After this I will make sure that I never use FedEx to ship anything because who knows if it will get there or who it will be delivered to.

I was not informed I had to sign for a delivery. Went the next day saw they attempted. Said they'd attempt tomorrow again (knowing I would not be here tomorrow). I HAD TO download the app to pause delivery by a day. Downloaded their stupid app for it to now allow me to change delivery. Trying to call. They kept saying they make 3 attempts. So the 3rd attempt I waited in my empty apartment (literally getting a bedframe). Saw the fedex driver drive up around 2. Opened my door, ready to greet them at my apartment. Watched as they didn't even get out and drove away. They put a picture of the apartment entrance saying I wasn't home!!!

I am 86 years old. I do NOT drive or own a car so I don't open the garage door sometimes for days and days. I use a walker and can barely get boxes in the front door. We have UPS, FedEx, Prime, and USPS trucks in the complex all day long -- they all bring packages to the front door. What kind of idiot would put a box by the garage door? -- which is NOT visible without opening the garage door and going outside. 10/11/25 is only the LATEST. Last week it was medications that sat outside for THREE days (good thing it is no longer in the 80s!). Joanne

Ordered an item and 3 days later FedEx delivered package to the wrong house. Can't even understand how this could have happened.. My house is easily located.. I tried to contact FedEx and try to correct this situation and there is no one live you can talk to! Contacted Chewy to inform them, but I was asked if I wanted to cancel and get a refund or reorder, of course I reorder because I need them item, otherwise I would have cancelled.

Most packages get "Delayed" without rhyme or reason. Sad. I ordered a computer and I had to have it before I started my work from home job. I was promised the computer in 2 to 3 days. It's been a week. I still haven't gotten it.

This package was out for delivery with 10am to 2pm window and after waiting all day it still doesn't show up. People plan their day around deliveries and stay home to make sure someone is there to receive it. Do better.

FedEx driver Jason delivered a package and left it by the road at my mailbox instead of delivering to my house. Anyone coming down the road could have taken it. He is a price of crap and should not be delivering to anyone for anything.

I know we all get busy... But please leave packages at the correct address. The package I did not receive were medical supplies for diabetes. Please remember when you deliver a package it could be a life saving one.

Driver was in my driveway and updated the app say that the address was incorrect and left!!! I called and was told they can't do anything about it and maybe it will be delivered on Monday! Worst customer service as well as shipper!

Fedex is not the worst company, but not close to the best either. I unfortunately have had about 50% success rate when sending or receiving packages and it takes about 1-2 months on average with their terrible customer support line to figure it all out. The only reason this is not a 1-star is because Fedex works half the time, which is sad to say when they should have a way higher success rate with packages but I could just be an unlucky exception.

The worse shipping company in the world! I ordered a gift for my son's birthday and they came to deliver it, only they never actually knocked on the door. They simply took a picture of the house and left refusing to leave the package because nobody was here to sign. The only problem is we were home, they were just too lazy to get out of the truck and complete the simple task required. So now my son has to wait two days after his birthday to open the only gift he really asked for! Customer service is horrible and outsourced to non English speaking representatives who don’t understand a word you’re saying, just a horrible experience all around. I wouldn’t even trust them to ship an empty box! UPS or Amazon are the better choices no doubt!

Dude, where the heck is 0 stars? They didn't even ATTEMPT to deliver, how the heck Spectrum is associated with FedEx is beyond me, to the point I want to find a new company because Spectrum needs to be replaced in my eyes if they think using FedEx is okay?? FedEx is the worst possible company and it will make you drown, Spectrum.

The worst!!!!! Had priority shipping. Package made it to Memphis TN on the 7th at 3 am in the morning. Delivery set for the 8th... Still haven't seen that package!!!!!! I needed it by the 10th. It sat in customs for 4 days ready!!!! Now my baseball players don't have their uniform for breast cancer awareness tournament. You could do a lot better!!!

The routing is ludicrous. A recent package went on a long, circular route comprising six legs and 2,300 miles. A reasonable route taking Interstate highways through big cities would have been half the time and distance. A three day trip turned into eight days. Hopeless.

If I could give ZERO stars, I would! Absolutely worst delivery company to work with. Often, my packages are scheduled for delivery, is actually at the distribution center for my area, and marked that it is on the truck and out for delivery, and the driver will not deliver and will reschedule the package for a day or two later, or for a weekend driver. Calling customer support is useless! UPS and USPS and Amazon, etc., have no problems delivering packages to me on time. I wish sellers and other businesses would stop using this useless, so called, delivery company! Boycott FedEx!!!

Really disgusted. I watched in August as the FedEx driver threw my boxes out of his truck. The boxes were damaged by being flung out of the truck. I recorded it. He also refused to bring the items to my actual door. And left them in the driveway. I had a broken hand and went out to greet him. Such unprofessionalism. It 2 months to get a response from FedEx and the BBB. They refused to reimburse me for the items THEIR driver damaged. $130. Very, very, very disgusting. I may not matter to you FedEx but how very ugly. I am still a customer.

Do not, I repeat, do not do any fast or overnight or two day shipping and pay for because you will not get your package on time. It will be delayed and you won't be reimbursed for your money spent to have it sent fast or overnight or two day shipping. Now I understand things happen but you guys need to be better and do better. I will never use your service again

I'm tired of FedEx. I don’t have as many issues with UPS or USPS. Usually when they don’t deliver the package to my door as requested, I just call to escalate the issue. This time, I can’t because I can’t pick up the package. This time, on the day of delivery, at 10:27am on 10/7/25 I called FedEx to deliver my package at my door because I’m not able to lift it. As per usual it was delivered to a parcel. This time left out of a locker at 4:27pm. If it does not fit in a locker, why would you not put it in front of the customer's door? Anyone could have taken my package. I then called FedEx customer service to have them deliver it to my door AGAIN! Said I would be contacted for updates and asked for a email. I provided them the email. Only to find out that they had my email wrong on the second time I had to call to check the status of delivery. Please just have your agents read the email phonetically the first time. That would alleviate that issue.

I want to start a boycott of this place. Service horrible. Tell me this how can a package not be delivered cause no one is home, so they say but I’m literally sitting in the kitchen lit 20 ft from the front door. Have FedEx ever heard of doorbells? Or do they just expect customers to be standing outside the door waiting patiently between the hours they specify the delivery will be. Absolutely the worst. And forget getting help from customer service. They tell you anything to get you off the phone. Nothing they say they going to do, they actually do. BOYCOTT FED EX!

They announced the delivery date and time 8-12:50. Need a signature from the receiver. I had to wait at home all morning. Then they told me the item would arrive before 8pm. I sent a message to the mailbox and they told me the item would arrive tomorrow.

I would give zero stars if it were possible. I would also choose to never have any of my packages shipped through FedEX. The company only ever gives false hope to customers regarding their packages, like give an eta of when the package will show up, which is never accurate, and I’ve had times where they would claim to not be able to deliver a package because “nobody was home,” even though I lived in an apartment and was never even given a chance to be there when they arrived. I am so sick of the false hope and the complications that always accompany my deliveries.

Drivers have been mostly truly wonderful. And I thank them profusely when they put packages by my front door (I am home all the time and disabled). However, when they leave it in the wrong place (end of driveway, inaccessible to me) I cannot see who did it! I contacted FedEx today to tell them that the driver did not adhere to my DELIVERY MANAGER info, which has been in place for two years now and clearly states leave at door.

I almost never get my packages when a shipper uses Fedex. It's like playing the lottery with this company. Anytime a store uses them, I sigh and figure I shouldn't expect my stuff then and prepare to file a claim after a month has passed just to give whoever the driver is, an extremely fair chance at delivering it. Sometimes my packages get marked as delivered but ends up delivered at some other Fedex location that isn't my local one so I can't even drive all the way out to pick it up myself and sometimes it gets marked as delivered but not actually delivered. It feels like packages are likely being kept by drivers and sold on some platform like ebay, depending on what their everyday Christmas present ends up being. I'm so over it but there's nothing you can do if a shipper wants to save money and get discount/benefits/whatever businesses get since that's more important than using a more reliable delivery service.

Don’t use FedEx for any shipping. I was notified that my package was supposed to arrive on one October. The package never showed up for the next seven days. I kept getting notices that my package will arrive by this person and my package never showed up. I do not recommend FedEx be used for any shipping. They lose packages and only tell you it’s on its way.

I called FedEx to intercept package being shipped to wrong address but no one could help me. I will definitely use UPS OR THE POST OFFICE for further deliveries. This is the second time this has been done.

Don’t use FedEx for any shipping. I was notified that my package was supposed to arrive on one October. The package never showed up for the next seven days. I kept getting notices that my package will arrive by this person and my package never showed up. I do not recommend FedEx be used for any shipping. They lose packages and only tell you it’s on its way.

Unbelievably terrible customer service. If you call to talk to someone AI won't let you speak to anyone and hung up on me 3 different times before I could get through. Never again. Easily the worst customer service I've ever experienced. Thanks for wasting my day.

FedEx DOES NOT have Virtual Customer Service! My phone crashed, I have no way of calling to update instructions, no guarantee that if I change instructions to leave at FedEx location that it will be left on the same day. My tracking number says it's still in TN - I'm in NJ - yet I'm supposed to receive package by 5:00 PM??? UPS is MUCH more reliable.

The only reason I gave one star is because I had to - This corp is awful. My package has been sitting in a truck 40 min from my house the past 10 days and So I can’t get them to secure drop it where I can pick it up since it’s already on the truck and they won’t deliver it or let me speak to a representative- Scheduled delivery was over 10 days ago and still my package hasn’t moved.

Second lost package in the past 2 weeks. They are completely incompetent. They either deliver packages to the wrong address or they lose the package and tell you daily that it will be here. This last package is a very important pain medication for my dog. Shame on Chewy for using such an incompetent service for important packages.

FedEx is disgusting. One of their drivers smashed into my building and FedEx is denying the claim because their driver IS lying to protect his job. It's pretty obvious from the drivers own delivery photo that whoever delivered these tires smashed into my building.....

I would give zero stars if I could. Let's see, can never depend on what time they're actually coming, I've had packages left out in the driveway, I've been spoken to rudely by a driver because on my account it says to leave packages inside back door on enclosed porch and when I addressed this with him, he was continuing to walk away and just said over his shoulder that they don't open doors. Lazy, inept, shall I go on?

We needed a cable for our motorhome delivered from the UK to the US. FedEx were outstanding. Easy online process, clear instructions. Drop the parcel off in Cirencester on the Monday and it was delivered by the Wednesday afternoon in Nevada. Great service. Brilliant value. We will be using them again. Thank you.

FedEx is not reliable and will hold your packages at their Englewood, CO station if they feel they cannot get inside your apartment home building due to secured doors. They also have no regards for people with disabilities. Instead of attempting to make the delivery that a disabled person needs, they will continuously write in the online tracking notes that package is "Out for Delivery" when in fact it's being held at their station because they don't want to try and deliver to a secured building. I had to call customer service several times and demand to speak to a manager to have my packages delivered. FedEx at the Englewood, CO station has retaliated and seems to hold my two-day delivery shipments for extra days and for no legitimate reason. This is how they treat their customers with disabilities. UPS is better service and drivers are ethical.

The animated person at the beginning is so entirely useless and under no circumstances would allow me to speak to a human no matter what I said. I asked so many times. Idk why they wouldn’t just let me speak to a person.

FedEx continued to deliver a package between 10 am 11 am knowing no one is home to sign for the package. I called FedEx customer service to let them know that I’m home at 3pm and asked if they could deliver the package anytime after that. The customer service representatives were rude, unprofessional, and said they can’t deliver the package when I’m home at that time, BUT they can continue to deliver the package everyday at the same time I’m not home. Due to their lack of customer support I cancelled my order because of the issue with FedEx. FedEx is making other companies lose customers because they do not care and are unprofessional.

Worse delivery company ever. Managing delivery options online don't work, no confirmation is sent until just a few minutes prior to delivery attempt. Looks like nobody cares at all. Do you really expect people to sit whole day waiting for you? Providing 4 hours window should be in more than 19 minutes prior attempt of delivery.

FedEx is the worst. Three times now I’ve ordered something that required a signature to receive. I have a job where I’m unable to be home for such things. They’ll only deliver signature required packages Monday-Friday. Somehow only shippers have say over how and where things are delivered. As a recipient you have no right to request pickups or any other changes. One of said packages I requested delivery after 6pm and was told their trucks don’t run that late. They also would not deliver it to the leasing office at my apartment complex. To date I’ve had to drive a half hour to the delivery facility twice to retrieve my package myself only after contacting the shipper for one of the packages to ask them to allow me to do so. I’m the trying to get the third from them. I get the need to ensure high priced products from getting stolen but convenience is absolutely no concern of theirs.

Oddly, within minutes of posting my review, the package was delivered. Luckily a neighbor told the driver that the package wasn't theirs and the latter delivered it. Thanks to him for making this right. Still aggravating, but I appreciate the follow-up on the part of the driver.

Order car parts, delivered to wrong address, called customer service said they could not find package after 3 days dropped case, thankfully the person they delivered to brought to us, bought some silver, was a sign to get, left it in my mailbox where you put the news paper, thank goodness I noticed it, still says has not been delivered, will nit be using FedEx anymore, they should had negative stars for review, cause I did not want to leave 1.

Horrible customer service, I would give zero stars if I could. FedEx failed to complete delivery on 2 packages within one week, failed to return my call as promised on status of an alleged "damaged" package & offered no help whatsoever on restitution other than just file for a refund. They claimed a holiday prevented delivery when there was no holiday on 9/30/25. I also sent a box via overnight delivery for $85.00 with license plates to my grandson that was carefully packaged by FedEx & then declared damaged during delivery, therefore unable to deliver or pick up, so our package is just gone, but I suspect it was stolen by a FedEx employee. I will never use FedEx again for business or personal delivery & am encouraging others to stop using them as well!

Dear FedEx Customer Service, I am writing to file a complaint regarding failed delivery attempts by your drivers. Despite the tracking record showing “delivery attempted,” the driver did not come inside the building, ring the intercom bell, or make a genuine attempt to deliver my package. Instead, the driver simply took a photo of the building from the car to mark it as an attempt.

I ordered 2 phones from Verizon. FedEx tried to delivery while I was at work. Left a door tag. I called the number AND signed up on their app so they could communicate when they would be delivering.... Crickets. No phone call, text or email. I called FedEx... They ENSURED me that the package would be left next delivery. 3 totally delivery tries ALL while I was at work. Would NOT leave my package! Horrible company. No ethics.

Horse shit company. Employees need better training. Website is horrible. A 5th grader could build a better website and do a way better job. The app told me the wrong time and missed my package 3 times.

Never again will I use a company that uses Fedex! My package has sat at the fedex hub in Georgia for 5 days coming to California. It was suppose to be here 2 days ago! Poor service. Don’t pay extra for faster shipping like I did. You won’t get it at the time promised! Called in to check on this package. Got someone on the other line that couldn’t barely speak broken English. Too hard to understand if you can get someone to talk to! Phone service is a joke!

Omg I can't stand FedEx. I ordered a car part and it was suppose to deliver between 10/1-10/3. This part is coming from Unionville, TN to Cleveland, TN. That 21/2 hrs from me. Tell me how my package is still sitting in Murfreesboro, TN location for 3 days. Now I get an email it's gonna be on 10/4. I leave for vacation on 10/3 and need the part. Now I'm gonna have to postpone to leave. Fedex get your head out of your butt and do your job. We don't pay for extra services for you idiots to take your sweet time. Fedex need to be shut down. People if you are mailing packages stop using fedex or pay for the shipping yourselves. I shouldn't be charge for speedy delivery if you can't do your job. I want my shipping fee back.

FedEx is the worst of the delivery services. My signed-for package was supposed to arrive yesterday or today. Tracking this morning said today between 10 and 3:30 this. Took a day off work to sign for it and it never came. Now tracking is saying the day after tomorrow. This happened with the last delivery also. Had to stay home 3 separate days before I finally got that one. Another package was left by the highway on the opposite side of the road, didn't even bother to come up the driveway. Their online chat and phone AI are completely frustrating and unhelpful. In the future I will not order from a company will be sending the delivery via FedEx.

If there was an option for no star I would pick it. The most unprofessional, inept, unqualified delivery service ever! Every time their delivery drivers has delivered to my Green Valley Ranch La Dora apartments they have delivered to the incorrect address. They also seldom provide proof of delivery picture so the customer can try to retrieve the item. Customer service another joke of investigation of 48 hour response is just another inept service outside of the USA that has no idea how to initiate assistance. Please do us all a favor go out of BUSINESS!

I will go out of my way to make sure FedEx never delivers to me, again. They LIE, they steal and they’re incompetent. Especially the drivers in Mesquite Texas. They are the worst. They’ve deliberately avoided delivering to me but has possession of my purchases. To me that is theft.

Absolutely the worst experience of my life. Ordered 4. Received 3. Truck has been down two days. Waiting on 1 tire and still nothing. 6,000.00 dollars in lost work. I will ever use FedEx again. And I will post negative reviews weekly until I get a response from someone that speaks actual English.

I had a shipping problem with them. They damaged the package would not return it to me or the recipient. I called over 20 times and went to the store I shipped it from. Open a claim and they just closed it with no explanation. I had insurance on it and they did not refund me at all! It was food and it was all spoiled because their policy is to return it to the shipper yet they didn't!

FedEx is absolutely terrible. The delivery drivers are completely incompetent. My correct address is clearly listed, yet they constantly try to deliver my packages one street over to a trailer park. It should not be this hard to find employees who can read an address correctly. I even pay extra for overnight shipping just to deal with this nonsense. Extremely disappointing service — do better.

I made a purchase via Amazon on Sept 23. Delivery date was Sept 25. It is now Oct 2 and I am STILL waiting on my package. When I track my order it shows it has been sitting in your facility in Memphis for OVER A WEEK with NO MOVEMENT!! This is RIDICULOUS!! Normally the issues we have are your delivery people don’t pay attention to addresses and just leave the packages wherever they want! But now THIS! If I have to use Fed Ex for ANY further purchases, I will cancel my order or I will WALK to get my order wherever it is because I’m sure I’d still get it before Fed Ex would get it to me!! WORST DELIVERY COMPANY EVER!!!!

Two years ago, they delivered a heavy cabinet to the building next to ours, carrying it up a flight of stairs and plopping it IN FRONT of my neighbor’s door, blocking it!

I had an issue with FedEx a couple of days ago. An important express package was supposed to be delivered at my house but instead of it being delivered to my address it was dropped off at another location. I had to call, pretty much threatened a lawsuit and file a complaint with BBB, ETC to finally get someone to take my complaint seriously then about 2 days later my lost package popped up on my porch. Still I didn't get any notification. My child happened to see it. FedEx needs to do better. The drivers need to stop putting people's important packages and mail anywhere they want instead of the proper destination. Due to my recent experience I don't trust FedEx to deliver my items anymore.

Very poor service! I would not recommend this service to anyone! My package sat in Illinois for two days! I could have went and got walking faster than their delivery service! The next time I order something if the company I order from uses them I will buy from someone else or ask to pay extra to use another shipping company even if it costs double!

FedEx is the absolute WORST courier there is out there!!! I have had more packages lost thanks to them not being able to deliver a single package to my house correctly! I wish companies would not use them when shipping out their products. Anytime I ship things out I’ll pay more to use a different courier than their crap service. It’s a wonder how they are even still in business.

FedEx accepted a package return and never refunded me even after a claim. I’m very upset, it’s been over two months going on three months, I have spoke with someone over and over again. It is very hard to reach them and on top of that when you do finally get in touch with somebody, they act like they can’t help you or do anything to help you with your situation.

Pretty bad when a few years ago a tandem FedEx trailer kills somebody in Brunswick GA. And you have a tandem trailer out on the highway in Yulee Florida just before the second weigh station driving in the left hand passing lane no excuse for this. Wish I would’ve gotten the truck number but when there is no trucks allowed in the left hand passing lane there is a problem.

Stupid delivery man couldn't wait 30 seconds for me to answer the door and left. I contacted customer support but they could be more useless saying they can't return to the same location In a day when it was barely 2 minutes since that useless worker left. The only reason FedEx is still in business is because of 3rd party companies still using them.

Waited for hours at my business (on closed day). Kept checking the tracking. Out for delivery. I was outside waiting. Checked again. Attempted to deliver! He did not!!! The driver saw my chain up but it's always up when I'm closed. We received packages at our side or back entrance. Trying to get a hold of anybody at FedEx is absolutely feudal. Customer service is in the Philippines. The lady said she would delay the package to my next open day which is Friday. Got up this morning to an email saying that it's going to be delivered today.

This FedEx Ship and Pack business provided great service and awesome customer service. Close in proximity to my home. Very helpful in answering questions on the phone and in person. I appreciated the information and assistance received.

My mom did parcel from India to US using some parcel service. I am in my second trimester now. It's been 20 days and didn't receive my parcel yet. I called to customer care and they told me to send all the product details, values, manufacturer's bills again to customs team. This is not the first time. It went smoothly last three times.. This is the first time I am facing this issue. All food items are completely homemade by my mom for me to eat during my pregnancy. By the time this issue sorts out. I don't think food items will be in a good state. The main problem is, they haven't even reached me out and told me about the delay. They just waited until I myself called them. They just doing timepass by stopping the parcel. They can happily put some charges and send the parcel. They are not even doing that. My mom attached all the bills and the money spent on groceries to prepare the food items. But these guys are again asking us to send email.

Booked an International Priority shipment with FedEx on Sept 20 from Austin to Mumbai with delivery promised by Sept 25. The package got stuck in Memphis, TN and never moved further. Despite raising a case on Sept 26, I received no proactive updates for 5 days. Customer support was extremely difficult to reach, escalation was unavailable after hours/weekends, and the only response I got on Sept 30 was that the shipment was lost. To add to the frustration, I was told I need to file separately for a refund. This is unacceptable service for a critical document. FedEx needs better shipment tracking, proactive escalation when packages don’t move, faster resolution of complaints, and a simpler refund process.

Terrible company, our package was stolen by a FedEx staff in Aurora, CO. Every time FedEx delivers, the package is either broken or delivered late. Many times we had problems with the FedEx either packages being broken or mishandled.

I had a package with expected 2 day delivery from a distance of about 700 miles. My package is now 1500 miles away in the opposite direction and 8 days since FedEx picked it up. They can't tell me when it will be delivered but they say it will be another 1 or 2 days until they can tell me. They also said the packaging was damaged.

Time-sensitive order, packed in dry ice. Driver was miles from my house, he takes it to another city, 20 miles away, and stated the package was undeliverable. It will be spoiled by tomorrow. FEDEX doesn't care, worst company EVER.

Horrible. The shipper required a signature, so as usual I'm waiting around for FedEx to show up, and as usual, they don't make it on time and then put out one of those "will arrive by 8:00 PM" messages on my notices, tying me up the rest of the day. They do this all the time. It's hard to believe they actually think they deserve money for this crappy service. I ought to bill them for all the time they cost me.

Delivery truck arrived at our dealership with a flat tire in July of 2024. Tire was unrepairable. They approved a set of tires and provided a purchase order for the repair. 14 months and many phone calls and emails later we still have not been paid. Very disappointing.

My bad, the notification was actually for a separate package. The merchandise split the items into two packages.

I went into the Rancho Cucamonga office and wasn’t familiar with how to ship this package and the young lady their name. Missy was very helpful and professional. Thank you Missy. You are appreciated it. 🤗✨💫

The package was not delivered at my front door. The package was tossed on my driveway and it would have been damaged by the rain or sun. FedEx drivers don't know the value of the money involved in every package we receive. It's not the first time and repeating and FedEx won't take any action. The shippers might be using FedEx for cheap price but the customers suffer.

I am sorry but FedEx has the absolute WORST route. My package was suppose to come around 2:00pm and didn't come until after 6:00 pm because they danced around my house. From going East right next to my home, all the way West, BACK EAST TO THE SAME SPOT THEY WERE AT. AND MADE A FULL CIRCLE WHILE TAKING 10 MINUTES EACH PACKAGE THEY DROPPED OFF. Please, if you have a choice, don't choose FedEx.

My package was not delivered but they keep insisting it was signed for by O. **. Nobody here by that name. Apparently the reps don't know that's what FedEx does when they can't find an address. They keep closing my ticket. Rep told me I needed to call a different number but didn't offer to provide it. I was promised a call back and didn't get one. The reps demonstrate a lack of understanding and empathy regarding a stressful situation. I would have used UPS but it wasn't an option.

FedEx has completely failed at even the most basic level of customer service. My package was originally scheduled for delivery Monday–Wednesday, yet the driver randomly showed up at 12:30 on a Friday with zero notice and demanded a signature. Some of us work for a living, so of course no one was home. The driver left a “delivery notice” that wasn’t even filled out. This level of incompetence is astounding.

This has been hands down one of the worse delivery services of all time. The company itself had zero answers for the issues created during my delivery and I was constantly sent back to the original shipper to make changes to the delays with my package. I ordered a 1 pound AMD Ryzen 7 9800X3D and my delivery was delayed by several days, landing on a weekend, then placed on hold, where I was told to contact the original shipper to remove the hold, all so I could potentially pick up my package myself, THE NEXT DAY!

I am so fed up with FedEx. I'm pissed off. Their service is horrible. I use to love it now I hate it. I never ever go through this company again. You can't talk to no one normal. Their hours are horrible. The kid I swear never delivered my package with a Pic of a side where you can't even read. Then the next day I wrote a letter on my door then he snap a Pic of my door finally with a tag I never got. I swear he can't even write. How do these people get a job and drive. Unreal. They need to do something or it close. I won't be their customer ever again. They suck. It's joke. UPS is a lot better and they treat you with a smile. Sorry but FedEx you need to go.

Fedex has rarely delivered on the original date, and usually doesn't update you when the delivery is late. My most recent gripe with fed ex is because I ordered 4 tires from Walmart. I got 3 tires delivered to my apartment complex on the first floor because the driver didn't want to go up to the third floor. There isn't anywhere to deliver packages on the first floor, so they were just left out in the open, and since not all 4 tires were delivered only three of them, there were zero notifications that the tires were delivered, so I am really lucky they weren't stolen. I am still waiting on the fourth tire and will have to cancel my tire appointment since all 4 tires weren't delivered together.

This company has the worst customer service system I’ve ever experienced. I respond to emails from them and they claim that I did not. I call and speak with customer service and they have no ability to resolve anything. They have no direct line and I have to keep explaining my problem over. Today I spent 45 minutes of my life speaking with two customer service representatives. The first one transferred me to a second one based on her lack of English language skills without telling me.

They shipped a vintage speaker for me (from Montreal to Toronto) and destroyed it. I could tell by damaged box that they had dropped it. The cabinet was severely damaged, cost me over $1,000 to repair and will never be the same. I will never use their service again!

FedEx used to be halfway decent but not anymore. I truly believe that they arrive at delivery dates by throwing a dart at the calendar. Why companies pay FedEx more money for the same or worse service than USPS is beyond me. Start saving us and yourself some money companies and just USPS. The package will arrive in approximately the same amount of time and we won’t have the frustration of expecting a package on a specific day and it not being there. Because FedEx and USPS use the same bot for customer inquiries, you know the one that tells you nothing and then tries to make you feel stupid by saying you didn’t ask the question correctly.

I have ordered thing a handful of times where the seller sends via FedEx. It gets lost or stolen about 50% of the time. I recently purchased a high dollar item, and of course, the seller sent with FedEx. Item was “delivered” today to an unknown location and signed for by an unknown individual. I attempted to call them about 10 times from different angles but all lines go to an automated system with absolutely no hope of talking to a real person. Absolutely criminal.

Zero, if it were a choice....FedEx does not follow delivery instructions. They are told in capital letters to deliver package inside the mail box in the lobby, as every person has their own code to retrieve their package, and this apt complex is huge.. Twice I have had my package from chewy stolen, because fed ex simply drops it on the floor, and other residents also have had this problem.. Chewy is kind enough to replace, but why should they have to..let fed ex reimburse them, or fire the driver! If they are not doing their job, then fire them.. We never use fed ex, as UPS is far superior..they always follow directions! Would never recommend FedEx!!

I am extremely disappointed with my recent FedEx delivery experience. The driver left a “delivery attempt” notice on my door claiming no one was home, but I was home all day. No one knocked, rang the doorbell, or made any effort to deliver. The package required a signature, and I had specifically taken time off work to be available.

My package has been sitting at the Kennesaw, GA facility for 8 DAYS! I had another package delivered at 7:30 pm on 9/24/25 and they just left it on the ground by the road. Didn’t bring it to my door, just left it on the ground by a busy road! I rely more so on the USPS than FedEx. Always have issues with FedEx, ALWAYS!

Fedex is so slow I have gotten 4 delivery dates sat at home waiting and it's still not here. My item was shipped 9/13/25 it's 9/24/25 and I still don't have it. This is the slowest service I've ever seen. I'm going to cancel my order with Serria tomorrow through my CC if it's not here. My first delivery date was 9/17/25 now they were way off. I will not order from serria again because this is not the first time I've had this issue with FedEx. And that is who they use. No more. I will never order from them again until they change delivery company. I spent 1000's of dollars with them each year. No more.

Every package that I’ve received and which has required a signature upon delivery has followed the same pattern. Initial messaging indicates that the package will be delivered between 8:40 AM and 10:40 AM. Then, somewhere around 10:30 to 11:00, FedEx sends a message that the package will be delivered between 1:40 and 3:40 PM - but surely by 8:00 PM. I see this as FedEx having the ultimate disrespect for your time.

Absolutely terrible service. Delayed by days on picking up an already prepaid package and then I get billed over $30. And there's no way of contacting a human being to discuss/correct the error. I've called numerous times over the past 2 months and never received a response. This company is horrible and I will absolutely not ever recommend it to anyone. I demand a refund and expect an apology. I may even file with the Better Business Bureau about the fraudulent charge. And for some reason, I can't even post this review.

I have fairly frequent international deliveries and FedEx is the ONLY company I ever have problems with. If you can navigate the "AI Assistant", you'll get routed to the Philippines or India, all they do is ask for a Tracking Number and tell you the same thing you just saw on the app. Sometimes they'll give you random and changing excuses, "we don't know where the package is coming from", "there's a form that's not complete", sometimes they'll change excuses mid-conversation, the standard appears to be to tell a customer anything to shut you up and get you off the phone. I called to file a complaint and guess what..."tHank y0u siR, wHat iS y0uR tRacKinG nUmbeR?" I would rather throw my packages in the sea and trust the tide to deliver them "someday" than deal with FedEx. Absolute nightmare.

I work for a medical place where we pay for overnight for our blood work to be sent and they seem to always for get to pick up the packages. This causes delays. This causes lack of care. Shame on Fedex. This is all the time.

FedEx is now charging a pickup fee and did not notify us. I was told by their CSR that it is on their website, and I told her who in the hell goes to your website and just reads it on a daily basis. FedEx sent us a bill for $170.00 for pickup fees and some of the days the FedEx worker/driver didn't even come to our location and pick anything up. I told the CSR that and she said, "Well it is like a subscription, you pay for a service even if you don't use it." I told her, "That is crap. I had items to be picked up and your driver just didn't come and get the package and you are telling me I still have to pay for those days" and she said, "Yes"! I am having to pay for a service your driver didn't even do, that is so wrong!! It is not my fault your driver was lazy and decided to not pick up our packages and went home early for the day! I would give you zero stars if I could!! We will no longer be using your service for anything!!

I ordered a MacBook Air for my fiancé who is going back to school soon. Fed ex was supposed to deliver it. I was at home during the delivery window specifically in order to be able to sign for it. Part way through the delivery window, I caught up with a fedex truck at the top of my street and asked the driver if he had any packages for my address or if he had stopped by. He said no to both and that it must be on a different truck. Minutes later I got a notification saying it was delivered and signed for. No package was delivered to my home and I most definitely didn’t sign for any deliver. My doorbell camera has no footage of anyone coming to the door at the time the package was supposedly delivered, and my neighbors confirmed that neither of them have any footage of a fedex truck pulling up in front of our houses.

I went to deliver instructions on their website. And told them to leave package at front door. Instead FedEx insists on leaving package in front of garage door, where It can be run over by a car backing out. I am willing to pay for another carrier to handle our packages.

FedEx delivers simply follow their GPS, never looking at the address on the box, we get 1 out of every 10 boxes, we will NEVER buy anything from any company that uses FedEx. When FedEx delivers to the wrong house they tell us to go look for it! The delivers are rude when I stop them and asked why they delivered to the wrong address over and over, they say that their bosses tell them to follow the GPS only, so where the GPS tells them they have arrived they stop the truck, grab the box and drop it at that address, IT'S THE WRONG ADDRESS!. A monkey can do better.

FedEx in Columbia SC steals packages. They are not reliable and no one can get in contact with them. When you use the automated system it does not help. The drivers takes picture of the package and not the address. Anyone can take a picture of the stairs. Do not depend on FedEx on 151 Shop Grove Rd in Columbia SC and be patient calling the customer service number.

Their customer support is nice and understanding enough but whatever communications software is used for the delivery team must be unreliable. Multiple times when I called customer service and talked to a person who said I could do XYZ to get my package, it ended up falling flat and being false. Very frustrating, considering my package was important.

FedEx USED to be the cream of the crop with delivery reliability and I'm at a total loss this year of 2025 as to what's going on? My recent deliveries (products bought from another company that uses Fedex as their shipping partner) ended up dumped on the lawn at the side of my residence some 60' from the front porch-in the hot sun! Today's delivery ended up on the BACK porch-which is obviously not used. My issues? First, I'm an old retired disabled guy with a bad heart and the deliveries of the particular product is PET food in large heavy bags!

FedEx is the WORST shipping company to deal with. We go through FedEx drivers like diapers for a newborn. They are lazy and make claims of attempting deliveries but they LIE! We have received three attempted deliveries while we were sitting at home waiting for the delivery... No one attempted...No attempted delivery cards ever left. If this was the first time I could excuse for lack of knowledge of our town but ALL GPS apps can find us. This has been about the 10th time they (lie) supposedly attempted over the last two years. When you call customer service after these last (supposed) three attempted delivery notices with no Delivery Attempt tags left anywhere to be found. And the FedEx app keeps saying attempted delivery. What a bunch of BS.

I’ve noticed every time the Fedex driver comes into our development, he’s racing all the way to the end of parking lot, coming to a sudden stop 10ft or so before my gate.. I advise to not do that. It's not only unprofessional but if you miss the brake you will plow into my front gate. This needs to be addressed before something happens. It's in the woodgate area in Holbrook NY **.

I have yet to get a delivery from them on the time indicated on tracking. Every time I’m receiving a package through FedEx, I end up having to go to my closest FedEx center 8 miles away to pickup my package. This has been going on for years.

Worst system. One package has not moved since the 20th. The other supposed to be delivered tomorrow but still sitting at Five City, Ohio and now no idea when it is going to be delivered. Worst system. Worst tracking. Worst service.

This is the WORST shipping company! I would prefer DHL over FedEx. Their shipments are ALWAYS delayed and you can never speak to a representative. Their customer support AI literally does anything to avoid you reaching a person INCLUDING literally saying "you can't speak to a representative" and hanging up! AWFUL COMPANY!!

FedEx Ground claimed an attempted delivery from their Redmond, WA today, saying the customer (me) was unavailable for delivery. I was home all day, they never came to my house (doorbell camera provides evidence). They claimed they left a door tag, but there is no door tag. On-line tracking says delivery will be tomorrow. By phone, customer service says it will be not tomorrow, but the following day. E-mail from FedEx says it will be in 3 days.

FedEx can never deliver my package to my house. It’s always delivered to another street 'cause they do not read address. I always gotta go through my neighborhood to find my package and I feel FedEx should of went out of business years ago. Always have had trouble with them delivering my packages. Picture is not my house, next street over from mine.

Monroe FedEx is the absolute worst delivery company out here. As far as delivery of packages they rate ZERO! I have the online app to track my package and my package went from Georgia to Monroe and has been sitting there for over a week now. I have called customer service. They can’t do anything, flagged my package and nothing. I happen to live about 20 minutes from where my package has been sitting and I’m not allowed to pick it up. Fed ex is a horrible company and would never ever recommend to anyone. If you don't want your package let fed ex help. Sorry company ever. Stay far away from fed ex. I will continue to post bad reviews about the Monroe NC warehouse everyday.

How is it that a company that is supposed to deliver a package not know how to drop off said package? I have been waiting for 3 days for someone to leave my package at my home and not just bring it back with them. No signature required for this package, just leave it and go, but they won't!!

Worst service I’ve ever seen. They mis-delivered 4 separate packages within 1 week. All have “disappeared” magically. They have 3 separate delivery address, which none were mine. Took 4 days to get ahold of an actual “human being”, who could not help as the addresses on file don’t belong to me. They also will not allow address changes as the change has to come from the shipper. The shipper can help because it’s “out for delivery”. All sounds like 1 big scam. So apparently “no one” has any of my packages, no one can track them down due to “their rules”. So I’m out a few hundred dollars with nothing to show for it. It will be the very last time I ever use their service, as either the company is inept or the drivers are or both. Either way the company has a serious flaw, that may be helped by the BBB or law enforcement.

Don't do business with these people. Go UPS or USPS. They always, I mean always! Either damage or late the package. Sometimes both. Nothing good on this company. Today, they just blocked my door. Only Fedex do that.

How does a company require a signature upon delivery but have a 14 hour delivery window. I can’t stand at my door all day to receive a package. By the time resident got to the door the FedEx employee was gone and a note was left “sorry we missed you please contact customer support for delivery options”. I contacted customer service and was denied 1. To have my package re delivered same day and 2. a hold at any available FedEx location. Leaving my only option as a new delivery date 3 days later. A day that I can not be home. FedEx needs to fix this. At least have a smaller delivery window or let customers pick a good time to ensure a completed delivery if a signature is required.

I never received my package. I ordered a package from Chewy. It was supposed to come within a week, but they delivered it to the wrong address. I contacted customer service, but they just closed the ticket in a couple of days and never helped me. So Chewy helped me. They reordered it, free of charge. It was delayed twice, and delivered to the wrong address again. Customer service still did nothing. I am going to boycott FedEx. I’ll never order anything that gets shipped by this company again. I’m going to make sure my online retailer doesn’t ship with them before buying anything. You’ll never get your packages from FedEx.

I have for years Praised FedEx even when friends hated them. Well now I am with my friends. FedEx all of a sudden has become very unreliable, So much so I have a package that as of this day 09/19/2025 is over 10 days late. Nevermind it has only updated a day ago from the 8th and has not moved again since and is still in the same state it was from the beginning of its journey. Then there was another shipment I had to call multiple times seeing the driver completely ignored the drop off day and drove right by my address. Then the next day did the same thing and they had to have the supervisor go get and deliver it so it wasn't late again. And even then It was still late.

My review is concerning the driver of truck 403949, License Plate ** on September 18, 2025 at approx. 10:15 A.M. This truck says it is operated by R. Jones Enterprises, Inc. I would like to make you aware of how badly this driver operates this vehicle and the liability that he exposes FEDEX too. This morning I was driving west bound on the I10 access road. I was almost at the intersection of Hwy 87. There was a UPS truck in front of me which was in the process of breaking for the intersection. I saw the FEDEX truck approaching at a high rate of speed in the lane to the left of me. What I did not expect was for him to get around me and swerve into my lane causing me to stand on my breaks to avoid this accident.

Absolute joke of a company, bugged website, unable to manage deliveries, non-existent customer support. Wanted to change the date of delivery (for a fee). The bugged system put me in a loop between tracking and adding address to my profile (which I already had added). Avoid at all cost.