FedEx Reviews

Can you imagine placing an important order with strict deadlines all to find out that overnight shipping means multiple days?! If you want additional stress, headaches and nonsense FedEx is for you. Absolutely disgraceful this company is still in business when they could clearly care less about their customers!

On multiple occasions, after scheduling a pickup of multiple shipments, our driver selectively decides what he/she will take and what he/she will leave behind with zero note as to why it was left. The online portal is even worse, with excessive effort required to navigate to the right page to get done what is needed and excessive "clicks" to finalize bulk shipments (if there are multiple pages for large bulk shipments, you have to do each page separately). Shipping Internationally is also a game of chance, and you never know if you're completing the commercial invoices correctly. If I could drive packages to their destination myself, I would, simply so I didn't have to deal with FedEx.

Bravo UPS. I ORDERED A GIFT TO BE Sent to Florida and it was sent to Illinois. I phoned customer service and finally reached a so-called representative which shall remain nameless. I was told the recipient address was incorrect. I said, "How did you get ILLINOIS OUT FROM Florida." He should be done? After MANY MINUTES HE SAID he could not help me as he explained the situation to me, and he was finished. I am also finished with this horrible company.

FedEx ignored the invoice value of the product and charged me the incorrect amount of taxes and fees even after I provided all the documents and invoices and clearly indicated the error. Their "convenience fees" and tax collection methods are nothing short of a money grab. Avoid FedEx.

The FedEx tracking is not accurate, if you call they say that the package will arrive on Time but it is not true! They did not update the package status, my package was stopped for 2 day and the delivered data did not change, but the package did not arrive!

FedEx has lost my package. I had promotional items ordered for a client last week. My package went from Georgia to Dallas (Hutchins) in 2 days. Hutchins TX is 20 minutes from my house. It arrived at Hutchins at 9:40 pm Saturday. FedEx sent me an email notification Saturday night that package would arrive on Sunday. The 27th. Nothing came, It still showed in Hutchins when I checked the system Sunday night. I waited around all day yesterday (Monday) for package to arrive. Checking in almost hourly for it to show out for delivery. Nothing was updated in system all day. Today I get up to check and see package is now over 800 miles away in BFE Louisiana. In the middle of a swamp. I can see that it went through the system in Grosse Tete, LA and evidently no one there is smart enough to know where Dallas TX is and sent it further in the wrong direction.

This is the second time in four weeks that a FedEx driver has failed to follow the delivery instructions clearly printed on the package label, which states to leave the box at the front door of our home. We live in a rural area on a farm road and do not have visibility of our mailbox from the house. Two weeks ago, a package was left at the roadside and subsequently struck by a vehicle, resulting in its complete destruction. Fortunately, Factor Meals kindly replaced the damaged items. Unfortunately, this week’s delivery was once again placed at the incorrect location. It’s disappointing to consider switching meal service providers—not due to the quality of the meals—but because of ongoing issues with FedEx delivery. I hope this matter can be addressed to prevent further occurrences.

Waiting for delivery from Apple thru Fedex, got delivered to someone else’s property. The photo they took is not my place, the delivery person left it at what looks like a picnic table outside then took the picture as proof of delivery. Called FedEx to report that I don’t recognize the place, they have the exact address of where they left it at but won’t tell me. They created a ticket for misdelivery and promised that their guy will try to retrieve it. They were calling me everyday to ask if I found the package! So Ridiculous! They expect me to find out where they delivered at and expect me to retrieve it for them. Since they are not getting answer from their delivery person, they are expecting that I will give the update/answer to the problem that they created.

Terrible! Zero communication or follow through. Should have arrived Friday, then Saturday and now ZERO update! So what didn't I pay for! Not reliable and apparently don't care as they have no customer service to talk to.

If I could give this company 0 stars, I definitely without hesitation would. I have 2 monthly deliveries that are consistent. I have to call customer service after every delivery, due to unsatisfactory service. They do not follow FedEx manager delivery notes, nor do they follow through with their complaint files. They are full of nothing, but empty promises by saying "we assure this will never happen again," but I have to call twice a month every month with the same complaint. Nothing gets done to fix the issue... TAKE BETTER CARE OF YOUR CUSTOMERS, ESPECIALLY DISABLED!!

I've ordered 3 times with FedEx to deliver the packages. It's a absolute joke. Everything was to be coming the next day then says it's delayed hours later and then at the time it was supposed to come the second promised time, it's saying now will come tomorrow instead.. I ordered a part for my car cause I needed it to get my car running so I could get to work and missed going into work tonight.. Now they are making me miss work tomorrow also because instead of it being a priority to be delivered in the morning since it never came today as promised... it's not a priority and will be the last packages of the day behind all the other packages for tomorrow's promised deliveries... Complete joke.

I went to the store at 3120 S Kirkman, Orlando, FL to send my sister her birthday present to her house in Boca Raton. I paid for it to arrive in two days. FedEx lost my package. It's been 20 days. I went through the entire process to try to find it and also filed a claim to receive a refund. To this day, I haven't received a response. No one can answer my questions exactly when I call. It's unbelievable that a company like this can lose a package on a short trip from Orlando to Boca Raton. Not to mention the lack of consideration and disregard for the customer. A horrible experience.

What a disappointment. Missing a concert because of their negligence. Customer service is horrible and unintelligible. The place that took a considerable amount of money from me will not help at all. The package will be so late that it is worthless to me. Hours of my time, gallons of stress and frustration. Shame on everyone in this company.

I paid 100 dollars for an important check to be overnighted to Illinois from California. When the delivery driver got there, there were contractors installing a new roof. The driver knocked once quietly and left. Didn't bother to ask if the homeowner was home. Just ignored the workers and left. A 100 dollar overnight delivery became a 3 day delivery.

So I work for a very large retailer in their shipping/receiving department. I get a good sized shipment from FedEx and UPS every day. A very large portion of everything that comes on FedEx with a weight over 20lbs., it's about a 50% chance that it is damaged. This is a professional observation that is job related. Now on a personal note. My phone company paid for 2-3 day shipping on a new phone order. That phone goes from Charlotte NC to Pilot Mt. NC. About a 2.5 hr drive. It shipped Friday 7/25 and is estimated to arrive at my house Tuesday 7/29. I have received packages from CA on standard shipping with UPS in that amount of time. My dislike for FedEx has gotten to the point that it affects my online purchases. If it ships with FedEx I back out of the order and find it another way.

FedEx can no longer be trusted! Each time during the past year that I have used FedEx for critical documents, they are lost. When I check tracking, the information changes daily, they state one day that it went from Palmdale CA to Chino CA, then the next day they say it never left Palmdale. My latest shipment was sent six days ago and I can't trust them to provide an accurate status.

Horrible experience! Do not go here, go to UPS! From the second I drove into the Parking lot, there were problems. They say there is space reserve for customers, but it is all filled up by other people and they claim their hands are tied. They can do nothing. Walked in the door no one greeted me. No one paid any attention. I had to get their attention when I did this. Very condescending. Woman named Majestica or something like that was rude to me from start to finish. Very, very unhelpful and treated me like I was a stupid kid. It took forever. And it gave me error messages even though it was absolutely correct. It was more expensive than they claimed over the phone. They said it was $4. It turned out to be five.

I recently purchased a new vehicle and the car dealership sent the car title and registration to my house via Fed Ex. A signature was required for delivery of the envelope. I received an email indicating that the envelope had been delivered. However, it was not delivered to my house. Thankfully, the email listed the actual address where it had been delivered and provided the name of the individual who had signed for the delivery. I went to the address where the FedEx envelope had been delivered. The address was a car leasing business office and not a residence. The individual at the business denied that they had received my FedEx envelope and that no individual with the name provided by FedEx had signed for the document or even worked there.

I am yet another senior male with another sad factual story of how inept this place really is. I am also a retired truck driver and only took a live load in my van once from this trashy ass company. That is because they have long wait times. Aggressive rude loaders. I never took another one knowingly and that is a fact. Whenever I did have a few dry van loads that were to help out a friend and I realized that I was pulling into one of the FedEx DC's I immediately lost my dudeness easy-going status and regretted sitting there for hours on end watching clock go straight to HELL!! I have a phone coming from Charlotte 4 hours away by car going 50! That was 3 DAYS AGO. WTF IS GOING ON???!!! If I can get back my money and cancel the phone that will be the way I go.

Delivery has been postponed 3 days in a row. And at this point I might as well drive there to retrieve my package myself. Tired calling but phone rings and nobody answers. No accountability, They expect customers to go out of their way to get their package.

Waiting on important cancer medication, they blew me off. Never delivered it on the scheduled day. Sat home all day waiting. They never even told me they weren't coming and that's after waiting twelve hours. I called them. They told me they scheduled it for the following day. They never told me that either, important to know since someone has to be here to sign for it. Now it's the next day. The representative has cut the phone connection twice making me start over with new representatives. All representatives have foreign accents, can barely understand them. FedEx should be avoided at all costs. It's not just the mistakes, it's that they cannot fix the mistakes and it's dumped on the customer. Horrible service.

Ordered online delivery from FedEx. Package was shipped quickly until FedEx in Pooler GA received. Status update for delivery was out for delivery two days in a row and no delivery. Contacted FedEx customer service who submitted a ticket. Today FedEx status says they tried to deliver yesterday but unable and customer requested delayed delivery. I was at home all day and never received and I did not request a delay delivery. Called FedEx again and told they are putting in another ticket. Reordered from supplier- sad.

I cringe when I make a purchase online and then get the delivery and tracking information for FedEx. I wouldn't have placed an order knowing the shipment and delivery was coming from FedEx! I'm a senior lady at 71 years of age. FedEx has been the only shipment company that I usually have so many issues and problems with their service. They must know how bad they're doing because their website sends you through a forever loop of runarounds to avoid your feedback or complaints. They make contact through their website, phone system, and contact information an impossible feat. They have it set up so that you can't communicate with them, in any way. Yet, they make it look as if they're providing the service to contact them with delivery instructions or voice complaints. BUT you'll find, when you try, that you can't get through to those so-called features.

I have had more delivery issues with FedEx than any other service out there. Can't wait for AI to take over their jobs. I have lost packages or had them shipped all over the US before making it to my residence. One package was from AZ to AZ and ended up in Georgia! The customer service for instances like this is nonexistent. It's ridiculous.

Ordered a part last Wednesday. From Atlanta, Georgia. They said at first it would be the weekend for delivery. Then Monday we get a email saying Tuesday. Then Tuesday afternoon, get a email saying Wednesday. Now within a hour of last email, we get another email saying it won't be here til Thursday now. We have cancer and need this part for our truck. We tried calling Fedex but as usual, no one to talk to but a robot. Filed a complaint with Federal Trade Commission and also notified attorney general's office. No one should take this long to deliver a package. I've gotten packages from further away than Atlanta in a day. 8 days or longer is ridiculous.

0/5 stars. Nothing but awful experiences. I won't detail every single issue, but I have absolutely no faith in FedEx correctly doing the one thing they are meant to do, deliver packages. Customer support leaves you feeling helpless because they cannot and will not help. I asked several time to speak to someone else who would be able to better help me, receiving the response "I'm not allowed to transfer you". They aren't allowed to help? With that said, I'm aware it is not the direct fault of the customer service agent. But how can a business operator under the condition of not being able to transfer callers? Very interesting business model, Raj Subramaniam (CEO). I bet this wouldn't have happened if Tom Hanks and his unrelenting integrity and mission to provide excellent service was still with the company...

FedEx logistics are the worst in the business; The US Post office does a better job at a much lower price. In the past month I have had three late deliveries and packages left at the wrong address. Too much dependence on AI and virtual assistance, they need to hire some people with brains and human communication skills. This is a message for vendors who hire FedEx, I think people will stop buying from you until you switch to UPS or the Post office because FEDEX is making you look bad.

Your drivers left my package up by the road at the end of my driveway where someone can steal it. This is the second time they did this then your customer service all they say is, "I'm sorry. I'm sorry. We'll write out a discipline slip." "I'm sorry" doesn't cut it. I rather use UPS. At least they delivered to the door. Your drivers are sloppy. Lazy. Your customer service people well don't go there. You don't want me to rate you. I would say a negative 10. You're the worst delivering company ever. Why do you even exist. I had to bring my own packages down from my driveway. I had to carry them. I had to finish your driver's job.

Been waiting on a delivery for 3 days, [been doing this for 16 years] Fedex tracking showed, delivery 8:00am -12:00am [about] got there before * and waited for 5 hours, then checked tracking and noticed, driver tried delivering [to an office complex] at about 6:30am? The next day, same thing, tried to deliver at about 7:30am. I tried to file a complaint against the driver but fedex won't give me any info on drive, said they would send info on filing a complaint but never got email. So far I've spent about 8 hours trying to get a delivery, next we're going to court.

Delivery is non existent. They don't bother going to your office. They leave notices on the building outside door without describing who it is for. Then when you don't realize it is for you they send it back. And try calling customer service. If you can get past the automated system no one answers the phone. You will wait hours with the music playing in the background.

They lie about attempting to deliver your package but don't even ring your buzzer/leave a note. Wasted days at home waiting for a package. Website/app aren't updated to reflect tracking. Talking to customer service does nothing. Incompetent company that constantly lies. Avoid at all cost if you want to receive your package.

FedEx is the most unreliable shipping company in existence. I have yet to have a package be delivered in time without any delays. Seems that they do not want to deliver on Saturday as well. It is beyond frustrating and it’s now to the point where I will NOT purchase anything from any place that uses their service.

Got a date and time frame for delivery and stayed home all day. The package didn’t arrive. No communication about new date of expected delivery. There was contradictory information in the tracking information. After many aggravating attempts to get a new delivery date, FedEx indicated they did not know when the item would be delivered! Also, part of the website would not even work. Poor customer service, communication, and lousy logistics.

FedEx doesn't feel it needs to deliver to the recipient's address. They just drop it off anywhere in the general area. You have to go search to try to find where they left it. And they are inconsistent about where. Where they dropped off the last package may not be where they dropped off this one. They are totally unreliable at delivering to the right address. USPS is the only major shipper who reliably delivers to the correct address. FedEx and UPS are unreliable.

Have been ordering prescription wet cat food from chewy.com. Cans of food have been dented and food spoiled. Last order driver left box in blazing heat in front of house. Package request delivery in front of door by garage in back of house.

Package was “overnighted” from Massachusetts to Pennsylvania. Arrived 5 days later. Called tech support and of course it’s an ** guy who you will not understand. After stating my issue he promptly put his headset back on and just said thank you. FedEx is 100% the worst carrier in the world.

Marked that my package was delivered on my porch. No package on my porch. Called and they said it would be at my house no later than 11:59 pm. It's 11:40. No package. Delivery people are horrible. They drive way to fast especially on country back roads. I will never have anything shipped with FedEx. This is not the first time that this has happened. 1 star because it will not submit unless you do a star.

What a joke. Missing package, yet you can't talk to anyone. You get a recording that won't let you report the missing package. The pic of the delivery is not my porch. I Keri saying agent and misogyny package but the recording said it's delivered and there is no more information an agent can give me. What a joke. I'll never use FEDEX. unprofessional and irresponsible company 100%.

I followed our package for 4 days. It was in the same state and city I lived in for two days. Status never changed from location and expected day/times of delivery. The day of expected delivery it changed to end of day. That was still good because we were leaving in the morning to travel out of the country and had been waiting on the solar panels for our generator. Then after 8pm of the due date of delivery my tracking turned orange and no more information. I called customer support and was told I could pick up our panels at 8am in the Columbus office. I arrived at 8am only to be told my panels were locked on a trailer and no idea when they would scan that trailer but it for sure was not going to be today. So, after all the wait and frustration from the vendor I purchased from now FedEx is the reason we don’t have our panels. I can not understand how FedEx can be 8 trailers behind and can offer no explanation. I expect better!!

In the past month, when having a package shipped via Fed Ex to my house, the driver based out of Tacoma, WA failed to deliver my package. The first time, he actually pulled down our driveway, then drove off without dropping off my package. Then about 15 minutes later, he reported it as a "missed Delivery", and wrote that it was dropped at a gated driveway. I checked my neighborhood's gated driveways, no package. Was on hold for 20 minutes with the customer service, a very woman ss aid driver had a missed delivery, left our community and would re-deliver the next day.

We will be requesting all companies/individuals with which we trade to avoid shipping FedEx, as this is the fifth time valuable packages have been left on top of our locking mailbox a mile from our home, on a public street. We have repeatedly notified Bryson City of this problem. Twice, the packages disappeared before we could get there. This is inexcusable.

This is nothing new, but unfortunately the company I work for has a contract with FedEx! My package (once again) was supposed to arrive yesterday and now, they cannot tell me why I do not have it nor when I will have it!

I placed an order from HOPPOS. Paid $30 for 2 day delivery. I was not there to sign. And I'm expected to pick up order. I am not able to pick up. My package is returning to business. And my shipping is not going to be returned. I never received anything. There was no delivery. Now I'm disappointed with HOPPOS hydraulics and more disappointed Fedex. Everything I purchase gets delivered so that I don't drive.

If I could give FedEx a negative zero I would. A rating of 1 is way too high. Item was ordered on July 4 with delivery through FedEX. Received email FROM FEDEX stating it would be delivered on July 9. It wasn't. It is now the 17th, my package is several states away, there is NO expected delivery date and it is impossible to talk to a human at FedEx. FedEx used to be a good, reliable company. They can no longer make that claim. They are not timely (obviously), they do not supply any customer service, and they don't care.

FedEX is the worse in ALL Areas of this business from phone help with customer service to web help to it ALL. They are of NO HELP ever. Please NEVER use this Company. They are always playing "I can not hear you" so they do not have to do anything to help. Their sites SUCKS. You can not even delete your account and the search SUCKS as well. When you try to find the info needed Nothing pops up with what you need. Please NEVER use them for your Business. Oh did I mention the DRIVERS throw packages onto porches. Been wanting to say that about the drivers for years now

I placed an order for a pet medication on ** and had to pay for 2 Day Express shipping with FedEx which Hardy Paw charged me $37 for. Hardy Paw said that it would hopefully arrive on Saturday, but at the very latest, on Monday. It did not arrive on Saturday or Monday. On Monday, FedEx said that the order was delayed and would arrive on Tuesday between 5 and 8 PM, and then on Tuesday, they said the order was delayed and would arrive on Wednesday between 5 and 8 PM, which it did, but that is not 2 Day Express shipping. This was for my dog’s medication that if he doesn’t have can cause deafness, and it must be refrigerated or on ice at all times, but once it arrived so many days late, the ice packs were at room temperature which was 71°, and the expensive medication had to be thrown out.

I have ordered a package that’s coming from Boston Mass. It’s been 7 days now. It sat in California for 4 days. Now it’s slowly coming to me. FedEx used to be pretty fast. Now they SUCK. DON'T USE FEDEX ever. I ordered another package from further away and it came through regular mail 3 days ago. I like regular mail delivery service way better than FedEx. I strongly advise EVERYONE to use a different delivery service. Don’t waste your time and money on FedEx.

DO NOT USE FEDEX EVER. You have been warned. 20 years ago FedEx was amazing. Track packages down the minute, they were like clockwork. Fast forward 20 years to today and they are circling the drain. Don’t believe me? Try calling their customer service with a simple question. Impossible to talk to a person. An AI algorithm will give you basic options with answers you already know and no matter how many times you request to talk to someone, it won’t let you. Then hangs up. Here is the question. I tried to ship a package for pick up. But when I printed the receipt it said FedEx drop off, so I was trying to find out if they were going to pick it up like I discussed when ordered the service. Answer is no, but they didn’t tell me. I gave up and went and picked the package up from the drop off point and delivered it myself. They are truly worthless.

My package has been out for delivery since 6am this morning which requires a signature. We have been home all day. Been checking the status throughout the day, stating delivery before 10 pm tonight. At 10:20 pm, I check and it said out for delivery. At 10:30 pm, it said delivery attempted at 9:36. Both doors to my house have cameras on them. Video shows no one approached either door and neither door had a missed attempt notice on it. Attempted delivery is the go-to reason for our packages always being delayed by FedEx. Same result every time.

FedEx declined to ship a box that never arrived at my doorstep. I'm very frustrated because I can't get my money back from Walmart, and FedEx customer service keeps giving me the runaround. Their customer service is bad

If you want package late and damage we get deliver almost everyday and if our shipper did have to have ship their product then would defiantly use UPS or preferred. If would deliver or product on them self it would better than getting broken stock from FedEx after they football with my delivers. I suggest to see if you can get the sender ship it with another courier. I personal will send it back if come ship fedex that I know not broken. Minus stars if probable

4 shipments in 2 months and photos of wrong address, and Fedex investigated saying they can't locate them. Have to contact shipper to file claim. WHAT? YOU ARE THE SHIPPER, IT'S YOUR RESPONSIBILITY NOT THEIRS!! YOU SHOULD BE HELD ACCOUNTABLE!!

2 times FedEx will not deliver my package when there is construction on my street, even though UPS has no problem delivering for the past 3 days. I even gave FedEx instructions on how to deliver around the work on the street they still didn't. Never use FedEx, use UPS, the guy will get your package to you even when it's not easy.

Fedex ground crew don't know logistics. they sent my package 250 miles east to send it to me heading west and customer service is not in the United States. I had two people from India pick up when I did get through and delivery date is now two days behind schedule receiving

They lied about delivering a work laptop two days in row even though I have cameras and a sign that says to ring the doorbell. I didn't get my package until after I complained 2 different times. 2 weeks later they updated another package as delivered.... They delivered it to a mall in Canada...I'm in the US. My address was correct yet they still messed it up again. A K. ** signed for me and that's nowhere near my name. Why do they allow random people to sign for you anyway? This is my house not a facility. They lie about delivery and when my shipper contacted them they lied again and told her it was delivered. They suck.

I received a package that doesn't belong to me. The website makes this impossible to report without a lot of work. That is very stupid. Why should I be burdened to fix their error? Make it easier to report! I'm sure this happens frequently!

Wish the shipper had used UPS. HAVE NEVER HAD PACKAGES DAMAGED BY UPS. Another one not delivered. If the driver said customer unavailable or business closed he's lying, it's my home. This seems to be a popular excuse for NOT DOING THEIR JOB!!

Fed Ex was once a very reliable company but has become a complete disaster. They provide an estimated delivery date that occurs before the package has even initially shipped, and the package just sits at various locations. 4 days to make the 3 HOUR DRIVE from Lexington KY to Indianapolis, where it remains in limbo, with a "We'll add a delivery date as soon as your package starts moving" status? I shudder to think how long it is going to take to get from Indianapolis to NY. Anything not shipped at their exorbitant overnight rates is basically a throw-away to them.

I have been given the runaround on yet another package supposed to be delivered by Fedex. I've already had the same issues but here we go again. I was to receive a package last Friday. Today is Monday. Late on Friday they changed the tracking to show it was going to be here. I could tell them that because the plane hadn't left the last town it was in. So, they update to say it will be here on Saturday, but it's not. Sunday, nope. Today, it says it'll arrive between 12:05 and 2:05. So, it's 2:53, and the tracking shows that I'll receive it by the end of the day. Well, I very seriously doubt that. It took a refresh and getting a new code each time I tried to access their driver location. The worst website ever, and not being able to file a complaint online is ridiculous. When it absolutely has to be there by even 3 days late, I still would never use this company.

FedEx programming does not work and customer service is EXTREMELY POOR 😡‼️ A Home Depot order of two items was shipped with an address that doesn't exist. When the first part of the order didn't arrive, tried to prevent another issue by using FedEx's Manage Your Delivery. By their claim, you can change the delivery address. That didn't work and FedEx hung up on me when I tried to explain the issue. They also wouldn't allow Home Depot to change the delivery address. What POOR SERVICE!!!!

As it says, reviews are mixed. I never send packages via FEDEX and I'll never understand why anyone does, especially businesses. Horrible customer service and delivery time. Two packages due on Saturday, it's Monday and FEDEX can't give me no information other than to contact the shipper. I really can't believe this. Everything I've received over the past two years has been delayed and sometimes damaged. Pissed Customer!

I had a prescription for my cancer being delivered by Fedex. Typical fedex, they don’t deliver it on the day it is suppose to arrive. I call them and get a story about an issue in Tennessee. I explain this is both time sensitive and that it has an ice pack inside to keep it from getting hot. After talking to a couple people I am assured it will be expedited and arrive Saturday am. So I wait at home again another day and miss my granddaughter last t ball game and it doesn’t show up.

Fedex always throws the blame on "You should sign up for updates" like you're bothering them to get an update. #1 I am sign up for your fake app, it doesn't work when someone steals or loses your 700 order! It's been missing since July 10th, I ordered it July 4th. It's been stuck on, "Well, we will update you when we have a delivery date", so Amazon is trying to not refund me til they have the product back?

Fedex tracking says package is out for delivery from their center in my town. They even tell you the driver and give a window. When that window passed they say it'll be the next day and that they tried to deliver it. That's BS. Was home during the window and even outside. Not the first time FedEx has messed up.

Received text and email that package containing windows would arrive today. Sat home waiting all day for a delivery that is fragile and one that needs to be checked prior to accepting. No show. Now I have sit home another full day for a delivery that may or may not arrive. Federal Express is always late and they do not provide a correct time line for deliveries. Customer service is a robot. When one finally gets a live person it one that speaks broken English.

At 0710 tracking, my order was on truck, out for delivery 35 miles away. At 1758 it was in Hagerstown, MD, over 800 miles away. Clueless. Stupid. Fraud? I closed my Walmart account due to this and won't buy from suppliers that do not disclose shipping options, prior to closing sale.

I’ve never experienced such consistently poor service from a major company as I have with FedEx Canada. From top to bottom, their customer service is completely unacceptable. Every step of the way — from package delays, lack of tracking updates, to rude and unhelpful support agents — has been a disaster. Trying to get basic information from their customer service is like shouting into the void. You’re transferred around, placed on hold forever, and no one takes ownership or offers solutions. Agents read scripts, avoid accountability, and often disconnect without resolving anything. It feels like they genuinely do not care about your package or your time.

FedEx delivered my package to the wrong address and they won't tell you where they dropped it off. Very poor service!! And are very rude. Wouldn't give me any info to help! Will never use FedEx again!!!

I ordered a remote on Thursday July 10 and paid $40 for overnight service. I was given a date of Saturday as constituting overnight service. FedEx informed me by email that I would be receiving the overnight order on Monday, July 14, roughly 5 days after I purchased the overnight delivery service. Five-day delivery seems a bit unusual for an overnight purchase of $40. I think I should be given a refund that reflects a five day period purchase.

Every time I have a package being handled by FedEx it arrives well beyond the delivery dates given. It is so frustrating to get the “we will update delivery date once your package starts moving”. If I could give them 0 stars I would. You suck fed ex!!

Order a dresser from Walmart. They would not even sit box inside of my gate. Was told by FedEx they are not allowed to. I am a 73-year-old female. I was told when I called it was not allowed by driver's job.

This is the second time Fed Ex has delivered my Amazon order to God knows where! Give me UPS any day of the week. They can read address and get their deliveries correct! You are inadequate Fed Ex!! No photos to take of my invisible delivery!

Once again, another terrible experience with FedUp (FedEx). For such a huge corporation, is there ANYONE working there with any competency? Deliveries to the wrong address with the recipient informed by Customer Disservice to keep and dispose as wished! Customer Disservice not living up to promises.... the list goes on endlessly! If I need to ship a package it will be by any other company regardless of cost difference!

If I could give them negative 1 million stars I would. These guys never listen to anything the customer has to say. They threw my package containing sensitive electronics over the fence, I said it needs to be left under my porch to open the gate manually. They ignored it. Customer service is horrible. It's offshore in another country and if they say they are typing down your delivery instructions they aren't. They also delay it for no reason and lose the package. Avoid FedEx at all cost. You're better off booking a flight and picking up your purchase wherever it is to avoid it being shipped by this God awful company

The worst delivery company out there. They leave packages in driveways and walkways out in the weather. It’s almost impossible to talk to a live person about it. Compared to all other delivery companies that take pictures and secure the delivery Fed Ex I would never recommend.

Incompetent drivers, terrible delivery times. They always seem to lose my packages, and it takes them a week longer than expected to deliver them. Their drivers can't follow basic instructions and just throw the packages wherever they want. This company should be out of business.

FedEx is terrible. They are unreliable for delivering on time and have constant delivery delays for no reason. They also have the worst updated tracking information of any carrier. I hate FedEx and try not to order from any distributors that use them.

I ordered a part for my boat that took me three months to line up a mechanic for Friday to install. Here we are Saturday on their fourth attempt to leave the package at our residence. Someone has to sign for it. This is why and I know Amazon would use FedEx for a delivery. I never would’ve ordered the part through them. My past experiences multiple experiences, Have been horrible with this company. Reliability is out the door. Customer service is ridiculous and they just point their fingers like it’s my fault, but I didn’t jump through their hoops to get my package that I had already paid for. Thanks again FedEx for messing up a very simple process.. I have now canceled the order and have purchased it elsewhere in person. Do not use this company. They are horrible. Customer service is terrible. Reliability is nonexistent..

Zero stars.... The worst of the worst. They literally lose everything. It's a wonder they're still in business. In the future I will not purchase any items from a company that uses FedEx as a carrier. Over the years they have lost not one but two camping tents, a queen size mattress(!) and multiple pairs of shoes. No more for this guy.

Every order I get through them is always late for one reason or another. This time they damaged my package and told me it's undeliverable. I paid extra to have said item delivered today. If you have a choice please choose anyone but them!

FedEx is completely incompetent! Yesterday I scheduled a pickup from my house for two frozen lab samples. I gave the woman all my information. I spelled my address and city twice for her to be sure she had it correct, as we are in a rural part of Ky. We had the pickup scheduled for 230, no later than 4. At 4:15 today, the driver had not come so I called to see if there was a problem. The girl asked my address then told me the pickup was cancelled because the address didn't match what I told her on the phone.

FedEx had my cancer medicine to be delivered before noon. At 2 pm, I start calling them asking when it will be delivered, they pretend to "escalate" issue and promise delivery, although late. 20 min after hanging up, get email stating not Friday express by noon, but I don't care, it might be there Monday by noon. I did that twice over course of two hours. It is sitting in FedEx since 8:07 am before the noon delivery time.

Absolutely the worst customer service known to man. I paid extra to have my package delivered when I was to be at home because it required a signature. Yep, wasted my life waiting and the package never showed. Not one day but three days it sat at a facility. Doing nothing. They said I have to file a claim with the sender to get the extra money I paid to have it delivered in my time slot. Guess what you dumb a.. pieces of s$(t! I didn’t pay them, I paid FedEx. Day four package still not here. I guess they think the only people with jobs work for them and everyone can afford to sit at home and wait for an incompetent company and shitty customer service to deliver.

Updated on 08/12/2025: We have been having ongoing issues with the Raeford, NC station. At each occurrence we have advised them NOT to harass us (so, of course, another "manager" just called interrupting my day and meetings and left a nasty voice-mail causing me more wasted time) by calling our home, cells, or work and TO NEVER HAVE THE NERVE TO SHOW UP AT OUR HOME, DURING THE DINNER HOUR, WITHOUT APPOINTMENT to give us your fake apologies that never result in changes (probably because you spend the entire communication dismissing your actions and our boundaries/rights and the laws)!! YOU WILL BE STOPPED, I HOPE TO BE PART OF THE LEGAL ACTIONS THAT BRING THIS TO HAPPEN!!

After so many failed deliveries, I had to say something. I have yet to receive a FedEx package on the scheduled delivery date. You have consistently delivered my package 2 to 3 days late, whereas UPS NEVER delivered after the delivery day, they will drop it off late at night sometimes. My question is, how are you still in business if all you do is deliver packages and definitely not good at it. I won't comment about your drivers and how careful they are with people's packages.

Good luck trying to get ahold of a real person if you have an issue with a package/shipment. Tried calling their "help line" and it hung up on me 3 times. Quick way to lose a Fortune 500 company's business.

Worst service ever! Driver couldn't even follow GPS or road signs to our place. They delivered my first box, that had $400.00 worth of merchandise in it. Refused to refund my money, after sending me a picture of where they delivered it. Not my home address. Here we are again. I ask for them to deliver the package to Walgreens, a FedEx location and they can't even do that. I'm so over these clowns. Is it this generation or am I just above average..

TERRIBLE!!!! They throw packages and damage them! Don't read the signs and leave items in the wrong spot! Called customer service several times and NOTHING has been done!! I wish I had a choice NOT to use them!!!

I have had 2 packages “damaged” and not delivered within a month and a half from each other. A veteran-owned business is now going to be out $1,000.00 because of FedEx’s carelessness and lack of concern.

“Problem with my zip code” was the excuse I was given, it’s the same address and zip code that “Problem with my zip code” was the excuse I was given. It’s the same address and zip code that Amazon, USPS, DHL, and UPS all deliver to daily for me. And ups all deliver to daily for me. When I called to ask what the issue was with my zip code I got hung up on, I called back to ask if I could pick it up and was hung up on again. This company has fallen so far.

FedEx is arguably the worst delivery service available. You have a better chance of something being delivered in a timely fashion with USPS or, probably, a horse and carriage. Just in the past month, I've had two packages that were shipped express, and spent three to four days sitting in a hub. The delivery date will stay the same when you can plainly see the package isn't moving. I'm not sure why the logistics are so subpar when they're supposed to be a shipping company.

Received an international package in Feb/24 July/25 I get calls from what turns out to be a collection agency who refuse to identify themselves but demand my info. I think it’s scammers. After 17 phone calls from 11 different numbers most of which were just recordings saying my name. They finally decide to say who they are, but won’t tell me what it’s about. I still think it’s a scam because I have never owed money to anyone in my life. Agent agrees to tell me who they collect for..Fedex. I call FedEx and they can’t help me unless I have an invoice number. I have never gotten an invoice. Now I have to call the collection agency to get the number from them because Fedex can’t look it up by the tracking number or my name. I ask why Fedex didn’t call me. “We don’t make phone calls”. Yet you can give my phone number to a collection agency.

Package delivered to wrong address. They say the picture shows it was delivered. Problem is it's not my house. And I have no close neighbors. The package contains mobility supplies for my mother's residence. Now FedEx has endangered her safety.

Delivered to the wrong house neighbor’s next-door. When I called FedEx to ask them about the package, they told me there was nothing they could do about retrieving the package, that I would have to just trust the neighbors to bring it over. But, we don’t talk to them, so I had to go over there and try to retrieve the package putting me at risk because we don’t know them. I saw my package but was afraid to remove it from their house. It was very unsettling knowing my package was there and I had to trust they (neighbors) would have to do the right thing because FedEx told me there was nothing they’d do to fix the problem. Sad and very unsettling knowing this is how they treat people nowadays at 1-800-Go FedEx.

My partner and I engaged a local shipping agent to send 6 boxes of our possessions from Australia to Canada. When they arrived at the final depot and after customs clearance, we learned that they could not be located. Eventually the first 3 were found and handed to us all 3 boxes were severely damaged. They had clearly been broken open, repacked and taped up. Many of our things were damaged or broken. The next 2 boxes were dumped on our doorstep in worse condition, the last box was also left on the doorstep damage worse than the rest. Calling this organisation to complain is pointless. Their call centre staff have no training on how to deal with issues such as this. Escalating the complaint to a higher level is met with indifference, I can only conclude that unless you are a high value corporate customer they just don't care. My thoughts are I would suggest look elsewhere. Without prejudice Euan K **.

Had 3 packages delivered to wrong door, live in duplex, left detailed instructions where to put them, talked to customer service, they assured me they would be where they should be, nope, drivers suck.

Order shipped from NJ & was suppose to be delivered on 6/29. It's been 9 days since then & I can't get a representative or a delivery date because it says it will be updated when my package starts MOVING.... Thanks Fed ex. Never again. You suck!

Every time something is being shipped by FedEx I just cringe. I know first of all it will be late and secondly it will be damaged. As you can see from attached images the box had a hole in it and parts that should have been in the box were on top of the box! When I asked the driver if he knew what happened I got a “no idea” and “good luck getting your item together.” He was hoping all the pieces were there! I have taken to requesting companies send through UPS. They are amazing - reliable and on time!

Fedex Ground has missed three delivery dates in row for the same package. One time they claimed my business was closed. I'm open 7 days a week. Never left a Tag at my store for an attempted delivery and my security camera also do not show an attempt. Customer service can do nothing. I will be instructing my distributors to only ship USPS or UPS.

FedEx is always late, and lies that my deliveries could not be delivered because the business was closed. I am not a business!!! I waited all day for my packages, they never showed up in my neighborhood that day!!! They don’t care about their services, I don’t care to use a company that lies to their customers. Then they break my stuff anyway. They should just close their doors since they don’t care about being in business. No one can run a company with their unreliable and deceptive staff.

I am so extremely disappointed EVERY TIME a company uses FedEx Smartpost. It is absolutely the WORST deliver service among all that I have experienced. As we live out in the country, we rely on companies shipping their products to us. In my most recent experience, Sh*tpost has taken over three (3) week to deliver an item from Texas to California... and it still has not actually arrived. Do yourself a favor, if you see that a company uses FedEx, ask if they use Smartpost; if they do, find someone else from whom to purchase the item.

Customer service is a nightmare, never on time, deliver packages by the road or in the yard while raining or deliver part of the total ordered packages that were out for delivery that day. Worst delivery service ever. I worked for FedEx 15 years ago. It has went downhill drastically in these years in their customer service and their delivery drivers extremely lazy or call and can't get to a agent for 10 min then can't understand them because they are not American or even speak good English. Why not sent me to somebody in America that can understand me and I them

I order a weekly meal kit. It is shipped with dry ice and/or frozen gel. I've not had a problem in the past receiving these meals. It saves me money and I don't have to go to the grocery. The last two shipments from FedEx have been 'delayed' for two to four days!! Obviously, I received the meal kit totally warm and unfit to eat. I then had to go to the grocery or out to eat. This is an extremely inconvenience and costly as my spouse and I are elderly. Save yourself the aggravation and use UPS - the big brown trucks that are DEPENDABLE. FedEx is terrible.

We live in Greensboro, NC, and order a lot of wine from remote suppliers. Unfortunately those suppliers use Fedex (as their trucks are air-conditioned.) We regularly are notified that the cases are damaged and returned to sender. If Fedex can do it, they will deliver the damaged case so they don't have to pay for the damage and say it was signed for (an outright lie). Today is Saturday, July 5th. Our last case of wine from Napa Valley was delivered to the Whitsett distribution center on Wednesday, June 25. Its tracking shows it loading on a delivery truck every work day starting with that Wednesday, but it hasn't been delivered yet; a week and a half later! How does this company stay in business with that much-unqualified management, unqualified delivery personnel, and absolutely no customer service!! You will save a lot of money and headaches if you find another way to ship packages. These people couldn't care less!!

I see that my view is a popular one: This service sucks!!!! They NEVER deliver on the "scheduled delivery date" and within the delivery window. I don't know why merchants use them instead of UPS or USPS.

FedEx Always says they’re gonna deliver something on a Saturday and I get a picture of my product sitting somewhere else except for my front door and they tell me it was undeliverable. Nobody home. Their app says this, and the driver never attempted to deliver.

FedEx has "lost" a package of mine worth $1,172.10. I have filed three complaints, all of them failed to resolve the issue and they have "urged" me to reach out to the sender. This package has been in Syracuse, NY since Thursday, 6/26/2025, was supposed to be delivered on Friday, 6/27/2025, and my third and final complaint was marked as "resolved" by FedEx today, Saturday, 7/5/2025. The package has not been located.

The delivery guy threw a 135 lb package against my porch, causing damage to it and the package. Customer service is horrible. You have to call multiple numbers to file a complaint. Always a bad experience.

I paid FedEx $155.00 to deliver an overnight letter. It did not arrive nor will it before I travel 4 days late. It's a shame that a company that used to be so good can foul up so profoundly. I doubt seriously if I ever see a refund as the small print now says they can't guarantee their delivery. On top of this, I had to an an extension to my browser just to check the status. No offices are open today so no way to communicate with a live person.

FedEx has the nerve to call themselves a Delivery Company. They don't deliver to the correct address and ongoing two years they have delivered my parcels to the wrong city. Customer Service is no help and they claim to put in a support ticket to locate parcel - yet after a few days they claim they cannot find it! Seriously, even after I told them that they delivered to the wrong city, they can't find it! The delivery service I have ever experienced. I am now forced to call any online company that I want to order from if they deliver through fedex, and if they do I have to express I will not order due to that. I have spent so much time tracking packages which really should be done by FedEx, but unfortunately they do not care about their customers. This is a Zero Star review!

Always horrible service once it hits Cocoa. Arrives on time but then never delivered. I took off work for the 9:30-11:30am window. It has been on truck since 8:03am and it is 8 pm. Tomorrow is a holiday.

Subject: Complaint About Repeated Delivery Delays and False Status Updates — Tracking #**. I am writing to file a complaint against FedEx regarding my recent shipment (tracking number: **) that has been repeatedly delayed and mishandled. My package was initially scheduled for delivery on Monday. It was then postponed to Tuesday, then to Wednesday morning, and now postponed again to Thursday. Throughout this period, I have been home and waiting for the delivery, as I am traveling tomorrow for three weeks. Despite this, FedEx has not provided any option to hold the package at a FedEx location, even after I called and explained my situation.

Many deliveries come to my home and are in very damaged packages. I have witnessed drivers throwing boxes instead of placing them. Also, they leave packages at my garage door when they should be left at the people door that is inches away. Packages can get run over when backing out because when the garage door opens, you can't see a small box directly behind the car exiting. Fedex really needs to work on training the employees with these deficiencies.

I always read in other reviews and see reels about how Fedex drop off the packages, but today I saw, they brutally beat the box and drop it off. I am glad though nothing happened to the item I ordered.

I had medical supplies that were overnighted and the delivery was set between 9:30 am and 1:30 pm. With FedEx you can see if the delivery truck is on its way. It was 9:45 am and the truck was in my neighborhood and then I watched it drive past my house. I called fedex as I see the truck is making deliveries now past my house and I really needed to get to work. I related this information to the customer service agent and the agent said, “We called him to let him know but expect your delivery up until 1:30 pm. It’s now noon. No delivery. Beyond bad service. A clear disregard for my request.

FEDEX CUSTOMER SERVICE DOES NOT EXIST!!!! You go around in circles with their phone number. It's absolutely ridiculous and disgusting how you cannot talk to a human. Even after answering all their questions, they disconnect you. I cannot believe they still exist with such horrible customer service!!!! I personally cannot stand them. Shame on them for hiding behind a computer and deliberately avoiding REAL customer issues. They are despicable!!!!

Will not leave my package. Will not come to door. Driver states unable to deliver, no one home. This is not true. I am here, no FedEx person has been here. I have cameras on 24/7, no attempt made to deliver.

FedEx absolutely worst of the worst - what the hell happened to the once stellar American best shipping company?? I ordered a sofa (about 200 plus pound box) and it has a smaller box with just the pillows - the driver delivered the small box to my door and left the 200 lbs plus box at the leasing office package room! How the hell I am suppose to get that 200 lbs package to my 4th floor apt? It seems that they do it on purpose! I tried calling (the AI seems to be set so that it never connects to a real person) - I had to go to the Freight Center and request them to sent the driver to pickup the package and deliver to my door - which he should have done before!! What a headache.

I was driving, had the right of way, and a FedEx semi truck pulled out in front of me. I had to slam on my brakes forcing me to almost lose control of my vehicle! All because he did not want to wait 15 seconds for traffic to clear. Trailer number X9365. Safety should be #1 FedEx driver!!

Even when I am going to collect package from the delivery guy the package is dropped on the ground instead of handing directly to me. The package always has a hole in the bag or box! I would never recommend FedEx to anyone!

I was expecting a Fedex delivery to my house requiring a signature. I tracked the package and they indicated they would deliver between around 10:10 a.m. to 2:10 p.m. I am in my home office at the front of the house and I see the Fedex truck pulls up at 1:07 p.m. I get up and unlock the door and leave it slightly ajar, anticipating a knock. I go back to my desk and when I look up a couple of minutes later, the Fedex truck is gone. I get a message from Fedex that they tried to deliver and no one was home, with a photo of my front door and walkway. The Driver didn't even knock at my door, all he did was take a photo from his truck and took off. Fedex is fine getting to the destination in time BUT the majority of the drivers are just flat out lazy and worthless. Now, I have to wait for them to "attempt" delivery tomorrow but tomorrow I'm heading out to the truck and asking the Driver's name because I know who "attempted" it today.

I had for FedEx International Priority which stated my package will be here in 1-3 days which that have not happen with either of my packages and I paid almost a hundred dollars for both of them to be delivered on time. Contacted them. the first agent was rude and disrespectful and hung up on me then the second agent sent me to a supervisor which he made basically nothing and filed a ticket but never followed but both packages has been stuck in Dubai and instead of them trying to figure out the problem they are telling me it will be here on time which it’s not 'cause it haven’t even left Dubai.

I had a package that seemed to vanish into thin air—tracking had stopped entirely at the local terminal, and I was beginning to lose hope. I submitted a research request and was quickly contacted by a local representative named Shanbrial at the Garland, Texas facility. From the start, she was attentive, kind, and genuinely reassuring. I explained the situation and described the contents—two cosmetic bags I had accidentally left behind in a hotel room while on a road trip. Amazingly, she called me the very next day: she had found my missing package—or what remained of it. Despite the box being poorly packaged and missing a label, she managed to identify it based solely on my description. Her initiative and persistence turned what could’ve been a total loss into a resolved issue. I’m beyond thankful. Shanbrial went above and beyond, and her efforts meant the world to me. She’s a true example of what great customer service looks like.

I have been trying to get packages delivered for 2 weeks from Lebanon OH facility. They lie about delivery saying signature needed and it's not. Say tried to deliver and did not. Also give dates and they don't deliver. I'd never use FedEx if I have a choice. I've talked with customer service at least 5 times to date. This is not my first bad experience with FedEx but by far the worst.

I'm still flabbergasted by this experience. I placed my order with Lowe's and FedEx was tasked with the delivery. It was to arrive on Saturday. A four hour window was given. I received notice that it was delivered and I rushed over to picked it up but to my surprise, there was no package delivered. I contacted Customer Service and was told the driver attempted to deliver my product but because address was incorrect they couldn't deliver it. They verified my address and nothing was amiss. Then they reassured me the driver left a little note. Now, if the address was incorrect how did the driver leave a note? They didn't and they didn't even attempt a delivery.

These people are terrible and customer service can’t tell you nothing that you can already see by clicking your tracking number. My E bike has been with FedEx on their trucks more than one truck more than two trucks for a month. They delivered it to a FedEx location that denied the package because it supposedly way too much when it’s only 104 pounds. The driver signed it as delivered and it’s been lost ever since. This is a $700 bike. I am so upset. How do you lose a bike?

I have had two packages in the system for the last two weeks. One was for 2 day service; It took 7 days and multiple contacts with useless support. I continually got dates for delivery that never happen and even the support people can't tell me where the packages were. I won't be using them again.

It is impossible to file a claim for any package that they have lost --- their website does not work, and if you try calling them, they'll just redirect you endlessly. I gave up on getting my stuff back when they told me to try going to an office 3 hours away and refused to reimburse me for travel expenses.

This thing came 1 month late even though I saw a truck go past my house and it came damaged. No signature needed for it. It really pisses me off 'cause it’s using my summer break and that’s the only time I can ever use the item and also at least give me some money back 'cause some parts of the e-scooter came broken.

It's funny that every time and I mean every time a vendor uses FEDEX my package arrives late. I will track it and watch it sit in a hub from Friday to Monday it can sit at the same place for days. And then if you want to ship something they cost more than their competitors. I will never try to use FEDEX again. I would urge vendors to stop using FEDEX, for I will be giving ones who do and my packages arrive late a negative review. For what they get paid their service here lately has been the worse.

On May 5, 2025, I had a 45lb Tascam reel to reel delivered. That individual carried it upstairs, instead of using a dolly, then dumped it on the ground, severely damaging the unit. I sent a letter to the executive VP, along with an SDHC card that had before & after photos. About 2 weeks later, I ordered a main pcb board, to replace the heavily damaged board, shipped via FedEx. It appears that the Bloomington CA facility is mad at me, because I exposed their terrible service to their superiors. First they said I wasn't home, but the USPS managed to deliver 2 boxes. They took it back, and sent it to Hutchins TX, just below Dallas.

I have had the unfortunate experience of online ordering through varying websites, discovering after the order has been placed that FedEx was handling it. They have lost multiple packages of mine and almost every time take way longer to ship than any other agency. Their shipment arrival dates should come with a warning formula that state you need to add at least two weeks to their shipping date to not be disappointed, if it even shows up.

FedEx is the worst! Recently ordered flowers...just barely missed the delivery. Called the number on the tag because it wasn't indicated if they were going to attempt delivery again or send it to a facility. Customer service lied saying they'd contact the driver and tell them to attempt the delivery again and I would get a text update. Nothing happened so I called again and the next customer service guy said they don't have contact with the drivers and can't contact them at all. Said that it would be sent to a facility and gave me their "number" to call. Called the number and it wasn't the number for the facility. Called customer service again and got a girl this time- again explained that they were flowers that I needed that day or they would die and I needed to know - was he attempting delivery again or taking it to the facility (it wasn't indicated on the note). Customer service person told me it was already back at the Facility by the airport (30 min away from me).

FedEx is extremely incompetent in shipping. The majority of my packages are grossly late and not delivered as promised. Customer service has little to offer and they don't seem to be even the slightest bit concerned that the one thing they should be able to do right is a complete failure 90% of the time. I don't understand giving an expected delivery date that is subject to change 6 times rather than just having accurate projections. Truly a horrible company and I cringe when items get shipped to me via FedEx.

They don't deliver to the correct address at least half the time (and I have the postal address numbers in plain sight on my mailbox and by my door - and they are plenty big enough to read). My neighbors and I laugh about it, but it is ridiculous. I'm just glad I have honest neighbors. Plus, FedEx has some horrible drivers. I've been road raged twice by them, including today by one when I had slowed down because I was afraid he was going to run a stop sign as fast as he was coming up on the sign, which he did and then he started pitching a hissy fit, waving his hands around and swinging his ponytail when I honked at him when he pulled right out in front of us.

Paid for overnight service. Two days later I get my package. I called about 4 times. No one called me about anything.. I asked for it to be left at the station so I can pick it up but no. Somehow it ended up on the truck. Wasting all day waiting. Missing out on other things. This company has me so upset I will never use it again.. Good luck.

I’m extremely disappointed with FedEx’s international logistics team. A time-sensitive shipment was accidentally returned to the shipper despite us having submitted all required documentation (including the manufacturer name and 5106 form). I had to call FedEx every single day for updates, and each time I was told something different — often completely false.

Delivery driver went to wrong address and will not bring my package to me at the correct address while I'm home. They won't even hold it for me to pick up asap until the 3rd attempt to deliver even though I won't be home then and won't be back home until a week from now. It has my new phone that I'm supposed to switch to because my phone I have now is being shut off tomorrow. FedEx doesn't even care to correct their mistake leaving me completely without communication. I needed this new phone to conduct business. Horrible delivery company. Don't recommend to anyone. I am completely shocked.

FedEx ruined my vacation. I lost once-in-life-time chance to see icebergs in Newfoundland, Canada because FedEx played hide & seek with my vacation laundry that I was trying to send home. Lost 2 vacation days, & drove 4 hours to faraway FedEx offices per FedEx directions to try to locate & fix problems they created with my box of my clothes I needed upon arriving home.

From reading other reviewers this level of service is now commonplace with FedEx. Missing/lost package from Phx to SC ended up in Texas for 5 days with notifications to pick up ready. Then after 5 days of trying to get it moved/delivered to the RIGHT location we got it started on its way. Only to find out they must have drop-kicked it all the way to SC arrived with package duct taped and contents unusable. Client required refund of order, parts needed returned and refurbished so how much did FedEx offer for recompense for a $1500 loss... $178 - shipping plus $100 "maximum for uninsured/declared value". Tried calling - they gave a wrong # and extension - dead end. BBB tried and no luck there. So going forward we will not use them. Caveat emptor!

The lack of an ability to locate a package or have any care that it’s being delivered over a week late. When it leaves Connecticut coming to New Hampshire and it ends up in North Carolina, Virginia, and in Pennsylvania and sitting there for nearly 10 days with no update and they’re claiming they’re working on it…. And it’s not a small package…. It’s a big air conditioner weighing 65 pounds... and this isn’t the first time this has happened… I really wish I could tell places I ordered from to not use FedEx anymore….

I ordered 2 tires for almost $1000. There was a BIG Drag Race Event I had planned on attending. Both tires were shipped together but I only received 1 tire. I was on the phone every day trying to find it. All I got was the run around & Lies! Needless to say I missed the event. I persisted every day calling them but no one knew nothing...Go Figure! I filled a request but they just dragged their heels. Finally I just called the supplier and they resent the tire. 3 weeks after the order, FedEx sends a email that they are investigating the matter. They never did find it & I was told why by a representative. Apparently drivers steal them, they know that eventually a replacement will be sent. I didn't get an apology or anything from them. You'd think as big as they are, that they could handle a simple order! It shows me that you can't trust you Clowns!

I received a delivery exception stating security concerns. There's no fence, no dogs at my house. I was home sitting on the couch. Never saw a FedEx delivery truck drive by. Attempt to call them were futile. When I finally did get a hold of an actual person I was told there was nothing they could do and basically they would try to attempt delivery tomorrow. I took the day off work to wait on this package because it required a signature. There was not even a door tag left on my door so nobody attempted to come up to my door the road is not been blocked in front of my house or in any way getting to my house and customer service is a joke. If I could have left the zero Stars I would have.

This company is a joke! After being informed my package had been delivered, I phoned to report it was NOT delivered. Customer service is only a recording saying there is no information. What crap! I will NEVER use FEDEX again!

My package (an expensive painting) was scheduled to arrive 6/12. Two days later and after sitting in my home for many hours it is still not here. The customer service phone number is a joke. A complete waste of time. Use FedEx at your peril. And don’t even attempt to contact customer service. It is a complete waste of time

FedEx is delivering a Sony TV to my on 6/12/25 for my Birthday on 6/15. I took day off to receive TV and do required signature. Driver knocked and when my arthritic legs got me to door he was gone. He did not stay long enough to leave delivery sticker. Now TV was to come on Friday 6/15/25. I had to take a day of vacation leave to sit at home all day and wait for Fed Ex. Delivery system showed package on truck "for delivery today". No one came. Late afternoon I call customer service and barcode was damaged so my package was sent back to Norcross. I was told it would be delivered MONDAY.

One of the worst customer service experiences!! FedEx rep promised that a package would be reattempted today (because their delivery person did not bother to ring the doorbell). I called to follow up and was told that it would be re-delivered. When I received an email that said it would not be delivered until Monday. The individual reps I spoke with were obviously not in the U.S. and none of them seemed to know what they were doing.

Daughter had to packages being shipped to my place as they are rural and I’m in the city. She was told they would arrive June 11. Because I was out they left a slip saying I missed them and I could pick it up after 6 pm that evening. I called the customer support line and was told not to worry that they would try another two times. I mentioned that the slip did not say that assured me they would.

We live in Spruce Creek South in Summerfield Fl. While most deliveries show up with no issues. It seems like every day someone has their package delivered to the wrong address. I have had to ride around looking for my package. The address of the home where it is delivered should also be photographed.

FedEx is an absolute nightmare to receive packages from. The drivers are lazy. Mishandle packages. Speed Run stop signs. Don't know their job or what is going on. Lead you on. Give you false information. Don't leave door tags when they say they do. Don't leave any information on the door tags if they leave one. I deal with FedEx at work. Have almost been run over numerous times by their drivers and absolutely cringe when anything that we order to our house is delivered by FedEx. I would rather that it be sent by snail mail if I had the choice. Pass that customer service is atrocious if you can understand what they're saying because most of them either don't speak English or talk so fast that it's jumbled they repeat the same line over and over and over again. Don't give you any real information or answers.

ABYSMAL. I will never use them again. I ship a lot with them, but given their delivery service, I will now make an effort to support USPS or UPS instead. Their delivery drivers are lazy and LIE! We work from home. With EVERY delivery, they do not ring our doorbell. They just stick a notice on the door saying we missed the delivery. Custom service is abysmal. Don't waste your time. They don't care.

The delivery time was changed several times, and in the end, the parcel was not delivered! I had to stay home to sign for it, but the delivery never came. It’s so disappointing! I even chatted with a live agent, but they didn’t do anything to help. It feels like they don’t care and are playing with people’s time.

If it were possible to give 0 stars I would because their employees criminally withheld my mail from being delivered. Their customer support lied twice when I called them to see if my package was ready to be picked up and they said it was when it wasn’t. America needs higher standards for businesses and how they operate if FedEx is a representative of those standards.

I have had 8 deliveries since the start of 2025 delivered to the incorrect address in my apartment complex. The driver is either inattentive or poorly trained, I am not sure which, but 8 deliveries to the incorrect address smacks of incompetence to me. Calls to FedEx send me in a spiral of automated inflexibility, which does not help me keep my cool - try telling an automated system that the package they say has been delivered has in fact not been delivered to you. Because the packages are sent by the shipper using FedEx Ground, only the shipper can file a claim with FedEx, me the customer has no recourse with FedEx. The shipper says I need to have my packages sent to a different address.

If your package matters, consider a different courier. If your sanity matters, definitely do.The consistently dysfunctional operation of this FedEx location is noteworthy. Prolonged delays extending from days to weeks have been experienced in receiving a package, despite tracking notifications indicating "out for delivery." No delivery attempt was made, resulting in an erroneous tracking update and subsequent fruitless inquiries.

Fedex has lost multiple packages, they have returned packages for no reason. They have taken more than 10 days to deliver an Oklahoma package to Oklahoma. When I call their 800 463-3339 for Fedex customer service, nothing is ever done. The USPS post office shows I provided the correct address, but Fedex driver insists there has to be an apartment number. So he won't even get out of the truck to look that each unit has our own address. It's just frustrating and the drivers' laziness is costing me money and delaying medical supplies. Fedex outsourced their customer service to India and the customer service is awful. I'm ready to quit Fedex, because the Fedex company has become so BAD.

They continue to misdeliver my packages, customer service is outsourced and awful. When you report the missing package they open a ticket, continue telling you they don’t have any updates, and on day 3 tell you to report it to the shipper. Utterly horrible business. If you want your packages to actually arrive choose UPS or the Post Office.

My package was delivered empty. It was visibly opened by the driver or someone in the shipping center. They removed the product and left the empty box inside. This is not their 1st time and it has happened before.

FedEx used to be the best in the business but not anymore. For the past 7-8 years, I have been given a delivery date that is never met. When I try to track the package the next day to see what the new delivery date is, their online tracking just spins, never giving any info. I wish businesses that use FedEx would look into changing shipping companies. Sorry FedEx.

The delivery is very frustrating. We use the tools provided for business and they are useless. The delivery dates change from one day to another in a matter of minutes. Their delivery manager service - which is constantly suggested by customer service reps -- clearly say it's for consumer only! I have stayed at the business for 2 days until 8pm and tracking still says it's on the way -- but when you look after 9pm - it's the next day -- again. The tracking gives you a driver name, why? No one seems to be able to reach driver for a more accurate estimate.

Left my package in a truck bed at the end of my driveway. The truck is not mine. Too lazy to drive down to my house and at least put on steps. It's maybe 20 steps to my house from road. Not that hard. Well I guess it was that hard.

Driver never attempted to deliver a package that required our signature as we watched him stick the door tag on another box he left at the foot of our driveway. He checked off no one was home even though we were home. He lied. This is the worst company for receiving and sending packages that exists. Why in the world don't they offer the same quality service as UPS offers.

I had an important shipment that I am waiting. They are lying about they tried to deliver, I was waiting all day in my house. Also yesterday, the website was telling me my shipment is in the facility but they are telling it's not. Also I never use FedEx again, I drove more than 1 hour for nothing, because I don't know why they choose the farthest facility possible. You cannot even talk to a real person from coatomer service. You can't do anything because they don't even care about anything. So big company doesn't need any customers anymore.

The manager at the FedEx store in Canton, Ohio was the most rude and unprofessional employee I have ever encountered. Wouldn't scan a package because I was a minute late and I had to go back to my office to print an overnight label instead of two-day. She couldn't even tell me where there was a drop box that stayed open late. Very unprofessional.

I've been a purchasing agent for many years and FedEx used to be a very good company. Now they are useless. In 5 months I have had four packages that FedEx delivered to my house that did not belong to me, and I have had two different shipments get stuck at a warehouse and not move for several days and I've had a fictional "attempted to deliver" and I have had two packages delivered to someone else and this is for my personal orders only not business orders. And their customer service is no help. They just read from a script and don't send anyone to go out to the warehouse to look for your package and no one takes accountability. Shame on you FedEx. You are now a useless company and your drivers show no integrity nor do anyone in your company actually care about your customers.

I really wish I could go negative stars. In the last 90 days every package shipped to me via Fedex has been delivered to the wrong address. Mind you that about once per week. Today I've lost $200 in product because it can't be in the heat or sun, and it been on someone else's doorstep for 6 hours. Hoping to correct the problem I made house numbers at 12 inches in size, black background and fluorescent orange house numbers plus 6 inch name in same set up. So the driver is either really lazy or illiterate but I'm not hard to find.

We were notified by email that an Amazon package had been delivered to our home on 05/31/2025. We did receive a package addressed to a neighbor about 1/2 mile away on a different street. That package arrived at our home completely opened on both ends. We corrected the FEDEX error by taking the package to the intended recipient. Several hours later a neighborhood resident who also lives on a different street, was kind enough to go out of his way to bring our Amazon purchase to our home. Two packages misdelivered (that we know of) in the same community on the same afternoon.

Showed arrived in local warehouse Friday. Delivery Sat by end of day. No package! Now says delivery date will be updated when there’s movement. So another typical FedEx delivery, had packages sit for 9 days in local warehouse waiting for who knows what. Starting to check shipping company before ordering an item and if it is shipped FedEx no thank you. I work a lot, so don’t have time to be shipping manager also!

My signature required said 10:20-2:20 then changed to 2-4pm. Still no package, then says by end of day. Entire day wasted and NO map working on your website. Why should I trust Fed Ex in the future. I'd rather cancel my order then be forced to waste half my weekend because Fed Ex is unreliable, has poor communication and half the website doesn't work. What a terrible experience.

FedEx is a horrible company and not dependable. When talking to representatives you get erroneous explanations why your package isn't delivered. I suggest to anyone use a different method of delivery.

FedEx really needs to be put out of business. They determine when your package is going to be delivered and they tell you that and then they put it in a shelf somewhere in a truck sitting in the hot hot sun and don't deliver until they feel like it. My package was sent yesterday from my insurance company with medical supplies and medicine in it, granted it is over the counter medicine but it will be spoiled after sitting in 100° heat in a truck for however many days they intend to hold it.

FedEx tells me a delivery time I wait all day. The driver literally drives by my house 5 times and never stops. Cost me a day's wages and mechanic fees that I paid to have the parts installed on my jeep so I could go on a trip. Now I'm stuck, lost a day and a trip.

FedEx delivered my package to the wrong address and refuses to do anything about it. All I got was excuses on why they can't do anything about it. I called customer support, went to a fedex location and excuses, nothing but excuses. They said I have to have the address the package was delivered to. How am I suppose to know that. Excuses, excuses, excuses is all I got. FedEx is a sorry excuse of a business.

Two people at home waiting for an expensive package. Tracking status says Customer Unavailable which is a lie because we were home all day. They did drop off a different package that didn’t require a signature so I have no idea. I’m thinking the driver missed it on his truck and just lied about customer unavailable. Try calling customer service and THERE IS NO WAY TO GET A HUMAN BEING!!! I tried 10 different ways. It gives a message saying that since I don’t have the door tag it can’t help me and hangs up. One the timing of the message makes no sense because it didn’t even ask me for a door tag but more importantly there is no door tag on the door. Absolutely terrible service. If you’re a shipper don’t use them. Now I’m supposed to sit home all day on a Saturday waiting for this delivery that I don’t even know when it’s coming?!

Updated on 06/05/2025: Update, after waiting 10 days on a 2 day delivery, and filing a lost package complaint with FedEx, I was informed my package was returned to sender. Every day I received a delivery update telling me the package would be delivered the next day. I couldn't get a refund from the sender until I refused delivery or it was returned to them. I can't refuse if they never show up. The fact is they kept the package for 10 days, made no attempt to deliver it, and lied constantly, I will no longer do business with any who use this incompetent and indifferent alleged 'delivery company'. They need a negative stars option for this sham of a business.

I used FedEx online "tracking" system. For 3 days it assured me that "Alec" was delivering my shipment by a certain time that day. No show except for stopping in front of my house 2nd day and then driving off. Since no signature was required, I sat waiting for 3 days so that my package wouldn't be stolen. Don't rely on FedEx unless you want to be fedup!

Even their apps are behind the curve. Somehow my delivery driver couldn't get into my apartment building with the door code after trying to deliver 4 times even though I had updated the delivery instructions multiple times to say the SAME THING. Either the driver is incompetent, which I hope isn't the case, or their system doesn't work when I supposedly update my information. If I can avoid FedEx for the rest of my life I will.

My package that is going cross country has been rescheduled 3 times now and updated, maybe, once every 24 hrs. When I call to ask if there’s shipment issues, the automated menu is so trash and never connects me to an agent no matter what I choose. Ridiculous. I don’t even think they have a customer service department. My package that was shipped from outside the country and was ordered well after the Fedex shipment was sent, has already come in. I’ll definitely never use Fedex again with the prices they offer.

I am writing to the editor today saddened by an event that took place at my residence. One rainy evening a FedEx driver attempted to deliver a package to our home. The driver came into our property and began to ruin a place that was prepared for our a future garage to be installed in a few days. The ground was leveled and much work and dirt were brought in to prepare the site. The driver drove into the area got stuck and was forced to call for help. Then another vehicle came to pull him out and got stuck as well in the site. It made a huge mess and undid a lot of time and money put into the project. We were given a claim number and were told that someone would be in touch. That was back in November and weeks went by without a word from the company.

My package was supposed to be delivered on Tuesday 5-27-25. Then for some reason during transit it got stuck in OLATHE, KS for over 110 hours, hence over four and a half days. I'm paying for this service? Shouldn't customers get some kind of a refund when you get awful, beyond slow service like this? I also spent a long time on the phone trying to get through to a live human being on their toll-free number. You see if you can get past that useless AI. I had no success whatsoever. Best of luck, I couldn't do it.

If I could give 0 or negative stars I would! I had ordered a kitchen pantry originally from Walmart that got shipped using FedEx. 5 days late they delivered a mangled, taped together box. Walmart did a return and I ordered the same cabinet from Amazon instead hoping they would use a different transport. They didn't. FedEx had delivery instructions to knock. My son waited all morning for the delivery. No one knocked! I checked online since I hadn't gotten any update. It was supposedly delivered over an hour before. My son went straight out front to see the package was already stolen! NEVER use FedEx!!!! They can't follow basic directions to knock on a door! And when I reached out to them they blew me off, said it's not their problem and that is have to speak with Amazon. If there is ever an option use ANY shipping service besides FedEx! Btw... I'm also contacting the Better Business Bureau to report them.

Completely incompetent. The initial estimate of delivery time was on a Wednesday - no problem with that. On Monday I received a notice that the package had already arrived at local depot and would be delivered between 9:10 and 13:10 and required a signature. After waiting all day and no delivery, I called a customer service rep the next morning and was told that they had until Wednesday to deliver the package and they could send a text message if I wished. I thought FedEx was a reliable shipper. Not anymore!

If I could given a zero I would. A one is too high for FedEx. Never on time, packages look like they have been dropped from a plane, give you a delivery day and time and NEVER show up. I’ve had lost, damaged and even stolen packages. THE worst delivery company EVER!!! I can’t understand how they are still in business. Not one review online that’s good. I guess DEI hires take priority over reliable service.

If I could give them negative stars I would. I am so angry right now I can barely think straight. I run a small family business in Atlanta, Ga. Each month I order musical equipment and instruments from all over the United States with one company being our main supplier. That being said as everyone knows the 2 goto shippers for any serious business are Fedex and UPS. The US Postal Service is a joke so we won't waste time discussing that subject.

Lazy drivers. Anytime you go out your way to lie and claim customer requested you to hold a package just because you too fat and tired to deliver it. That is a shame. 1 minute my package says what time it's schedule to come then the next minute it's says request made for future delivery. A request I never made, customer service help these losers co-sign the lies as well.

If I could leave a negative star I would, have a package that is supposed to be delivered 5/25/25 I live in Louisiana. It's still in Chino California. This is the second time the delivery date has been changed. Fedex is now just as bad as the U.S. Postal Service. The package arrived in California on 5/20/25, so why is it still in California or did fedex lose the package.

Trash customer service. Ordered 2 packages here at the exact same time of the exact same thing. They've delivered wine and said they attempted to deliver the second one but could makes no sense. How can you deliver one package, but not the other when they were ordered at the same time from the same location and were the exact same order and shipped out at the exact same time. Idk how they are still in business. Don't waste time or money with them. Use Ups.

Dude parks in the middle of my one way street, rings the ring door bell (doesn't even knock), waited for 1 minute (literally a minute) and then left. 1 not everyone in the house has access to the doorbell app on their phone, and why would you not park and even wait a few minutes to give us enough time to get to the door. It's irritating that this is the 3rd day this was getting delivered but this time I was home. There is clearly a car in the driveway next to the door. It's giving careless and impatient.

SERVICE HORRIBLE UNRELIABLE EVERY TIME!!!! "GRADE F". I do not know why I keep believing in FEDEX, because they let me and my clients down everytime. Their overnight service is horrible, The tracking system says one thing then the tracking number says something else. You try to call customer service, the virtual assistant is robotics (no help whatsoever). Then when get a customer service rep they LIE TO YOU!!! NEVER HONEST, NEVER. THEY TELL YOU ONE THING AND THE OPPOSITE HAPPENS, TIRED OF TRUSTING FEDEX!!

FedEx is the worst on service, reliability and the absolute worst on customer service. I sent a FedEx envelope to be delivered 2-day overnight (original delivery date to be 5/20/25) and they did not deliver until 5/23/25. When I contacted their customer service, I was told they could do nothing. This is supposed to be acceptable?

Lost package. Upon notifying FedEx no action was done. FedEx has failed to help me in locating my package. In speaking with them it’s as if it’s my fault my package was not delivered correctly. Upon several attempts I have not received any help nor my package.

I wish negative stars were possible. We are a business who has a shipping contract with FedEx (not for long). We paid two invoices. FedEx promptly withdrew the funds from our account. They took the larger of the two checks, which came in first, applied that to the smaller second invoice, sent us a refund check for the difference, then sent us to collections for not paying the first invoice. The second check remains unaccounted for in their system, despite clearing our account months ago. After multiple contacts from me, proof of payment sent multiple times, begging, pleading for them to JUST FIX THEIR MISTAKE... this has been ongoing since December of 2024. They sent us to collections in April.

I would give negative stars if I could. We consistently have our packages delivered to the wrong addresses or get messages that attempted delivery was unsuccessful when we were at home all day with no attempt to deliver. There is no way to contact anyone to get actual help. The advice is always to “contact the shipper” even though every single time it has been their error. We even have specific delivery instructions in our FedEx Delivery manager. Clearly it is never checked. It is by far the worst customer service we have ever experienced.

Have used FedEx and the online rate calculator for years very successfully. This AM I used the FedEx Rate Calculator and then went to the Port St. Lucie store. I was charged 24.7% more at the counter. This has never happened before. I came home and used the data from the receipt to calculate it again and I got the same results. I talked to three FedEx reps and got zero answers. I understand that the calculator is giving me an estimate, not a quote. For years the estimates have been very accurate and now suddenly there is a 24.7% upcharge. It appears that FedEx has gone woke and finds it acceptable to use bait and switch tactics to get me to their store. This is fraud on a nationwide scale and I have filed a complaint with the FTC and BBB.

Warning - Avoid using FedEx Shipping at All Cost. We are a business in Amarillo, Texas. If you are either shipping to or having packages picked up in Amarillo, Texas, then please do not use either FedEx Package or Freight services. Both FedEx Package and Freight services that serve Amarillo, Texas are criminal organizations that steal packages and freight from their customers. We have experienced this on multiple occasions. FedEx employees have also forged our signatures numerous times for the shipments, and then marked them delivered, but actually never delivered the shipments to us. Both us and our customers have tried to reach out to FedEx regarding this recurring issue, but no help is available. FedEx only has one 800 phone number for the entire company, and it's impossible to reach a real human to complain about this.

Don't even deserve 1 star! Packages that should take a few days to arrive, take almost a month. Tracking shows them bouncing all over and even returning back to the same facilities they had already left and then returning back to the facility they were at days ago and then returning back to the facility they were already at again. This goes on for weeks. I'm still waiting for two current packages for almost a month now!

The package was not delivered. I kept on getting a runaround, after I contacted them 2 times on my address, they are sending back to the shipper. I was told it would be delivered tonight. Customer service was no help. No one called me.

The FedEx driver accidentally left with our dog inside. We called customer service to contact the driver but were unable to get any help. Told our dog was safe. No one from FedEx ever contacted us. We finally found her ourselves.

Fedex store at 540 Donelson Pike Nashville, TN 37214 has some rude people working there! They need to improve on their customer service skills! Please have them take a customer service training on how to speak to people and what not to say to customers.