FedEx Reviews

I paid $153 for FedEx Priority Overnight delivery from Colorado to California on 12/20/2025. The package was not delivered until 12/31/2025. I filed a claim online and it was denied. I called customer service and spoke with Christina - quite possibly the rudest person I have ever dealt with on a customer service call. Bottom line: FedEx suspended all money back guarantees as of 12/01/2025. Had I known this, I would not have paid such an exorbitant price thinking that it would be guaranteed delivery. Worst customer service ever.

First off customer service is nonexistent. It is either a robot, or some one that speaks too fast. Second they have delivered here a thousand times, and can't find the address. Lastly, we have no choice but to use them.

STAY FAR AWAY!!!! This company is the worst of the worst. Driver completely lied about making attempts to deliver. Driver tried using a pic of some road that wasn't mine as proof and lied that he left a tag. This guy is an absolute ** that thinks I'm an idiot. Then I had to spend over an hour tracking the package down myself. Was left a message to pick up the package on Saturday. We showed up to a closed delivery hub on Saturday. Inexcusable to lead a customer on a wild goose chase. You have one job - TO DELIVER A PACKAGE! Make sure you pay attention to the reviews - over 8,000 reviews with a 1.1 rating should tell you the losers at the top don't care. Too bad I can't give a Zero. Typical American company.

I've only received 3 shipments via FedEx in the past 8 month and all 3 have been nightmares to get. FedEx was once the premier delivery option, that time has passed. The first shipment was supposedly going to be available for pick-up at the warehouse after 6pm on a certain date. I arrived at the warehouse at just about 7pm to allow for any delays. I then had to wait 45 minutes for the parcel to actually become available. SO basically 2 hours late. The next shipment was delivered the wrong address - the building next to mine even though both building numbers very clearly marked. I had to hunt the parcel down when FedEx alerted me the parcel had been delivered.

I just had the worst experience trying to have my package delivered. Terrible customer service! Package was scheduled for delivery 3 days ago. Still no package. The customer service agents all three time I spoke with them gave me false info.

Updated on 02/12/2026: The company I ordered from was good enough to replace my lost items and unfortunately only use FedEx. The replacement package was delivered to the side of the road across from my house. Luckily undamaged, but I have been keeping watch for it, or else I wouldn't have found it because the snow plow would have hit it. (Package is in a bag in lower right of the picture provided.)

It took 8 days for a supposed 2 day delivery. I think they lost the package for a time. Fedex tracking system is bogus. Four days after shipped the tracking said in Reno ready for delivery. No delivery. Two days later tracking said package in Nashville, TN. BUT, DECEPTIVELY ERASED RENO FROM TRACKING SEQUENCE. I opened a support search ticket. They didn't know anything and were unresponsive. Three days later, tracking showed package in Salt Lake, Ut. BUT, DECEPTIVELY ERASED RENO AND NASHVILLE FROM THE TRACKING SEQUENCE....WTF!?

Fedex attempted a delivery we missed on Tues 1/13. Said they would reattemp on Wednesday and NEVER showed. Then on Thursday, claimed they attempted- sent a pic of someone else's driveway and said we weren't home- we were. I called and complained stating we have cameras proving they never arrived. Called AGAIN on Friday- filed a ticket with a supervisor. The supervisor said they attempted 3 times and couldn't guarantee a redelivery. I explained how their facts were inaccurate. Still no delivery. I will also file a complaint with QVC. I understand mistakes but FedEx should make it right. Deanna

FedEx consistently fails to meet expectations. Their support teams make a difficult case for not being outright replaced by AI given they will only give you information on their website. In my case, this was overnight temperature sensitive medication. I will no longer do business with any institution that forces me to use FedEx.

As of today, I will not buy anything from any company that uses FedEx as their shipping option. They 'delivered' a package to someplace that was not my house. I contacted the company I purchased from and they could not find any locations that looked like that anywhere near me. I didn't got a hold of an agent at FedEx and said I had to 7 days to file a claim. I said they lost my package in 1 day, why do I have to wait 7 days. Bottom line I will NEVER USE THIS CRAP COMPANY AGAIN!!

Fedex is the worst. I've had many problems with the service. Marking packages delivered when they are not. Promising a certain day but arrived 2 days later. I paid for 2 day shipping. I know my fedex runs on Saturday around here. But my 2 day drop is now going to be at least 4 days. I won't use them to ship anything. I just wish we had a choice when purchasing on who we use to have it shipped to us.

Twice I had to deal with FedEx because other companies uses them for shipments. Twice I had to deal with delivery drivers who would report that I was not home even though I have been home ALL day! Even GrubHub has better service! Companies! Do yourself and your customers a favor: AVOID FedEx like a plague!

We run a business and have restricted items delivered to us. New Haven, IN Fedex regularly will take it upon themselves to delay delivery and change delivery dates. If I want to change the delivery its not allowed because it's a restricted item. We pay good money for our shipping and fedex fails every single time.

I shipped back a coat and then I get a bill for shipping. I was never asked to pay when I dropped off the coat. So I thought it was paid for. Then your nasty bills came. We paid it and now 3 more nasty bills. No one returns calls or is helpful. You suck in customer service.

I live in a residence, the mailbox is about 8 ft off the road, big #25 on the mailbox, next door my neighbor has his mailbox on the curb, big #27 on his mailbox, how is it my pkg's from FedEx wind up on his front door, do you have people who can read and write delivering, I mean this is totally ridiculous, your service has gone down the toilet and UPS isn't any better, I'll use the post office whenever I can, total disgrace!!

I received my package without further delay.

I am coming up on the third day of my package being delivered "today". It arrived at a destination, left that destination, then arrived at that same destination. Did their employees graduate kindergarten?

January 2026 - Absolutely HORRIBLE online customer service. Nothing but issues trying to ship a package. Tried to update the address for a package, but package came back to me 10 days later despite talking to a supervisor and receiving a case number. Tried to overnight ship the same package the next day, was told by the retail agent that if I paid X amount, the package would arrive by 12pm the next day guaranteed. The package did not arrive until 5:30pm. After multiple calls to customer service and trying to file an online claim for reimbursement for the difference in price, my claim was denied but no reason was given by the automated phone bot.

Driver Charles was on time, professional, and courteous when he delivered the package I was expecting today in Marion, Iowa to my home. Tracking # **. The package contained specialized food for my dog. He is please it arrived today also.

Delayed package for no reason after paying for 2 day service claiming my address was incorrect - it was not. Customer service reps are so very difficult to understand. Move you on and on and on. Filing a claim is not an option as they no longer a guarantee timely delivery. Shame!

I ordered gold about six weeks ago and never received it three times. FedEx delivered it to the wrong address and we’re informed but continue to do it regardless. Now I’ve been waiting for a package for the last 10 days and it keeps getting delivered to the wrong address, they insist that it was delivered. They do not use GPS. It is impossible to miss my address because when you enter my subdivision, my home is 10 houses down on the left. Cannot miss it but they always do.

I recently used FedEx to ship a small 3 oz envelope containing noise-suppressing earphones back to the US for a warranty claim, as Canada Post was on strike at the time. I dropped it off at my local Home Hardware, which serves as a FedEx authorized drop-off point, and an employee there kindly assisted me with preparing and filling out all the necessary paperwork and labels. They were unable to provide an exact quote for the shipping cost at the time. Based on my past experience receiving lightweight car parts from the US (often $30 or less via RockAuto), I assumed sending a small envelope to Utah wouldn't be excessively expensive. Unfortunately, after delivery, I received an invoice for $270 CAD, which was far higher than I anticipated. Had I known the cost upfront, I would have considered other options, such as discarding the item and simply purchasing a new pair of earphones for around $99 with free shipping included.

Employee at store at 2310 threw me out of the store. I inadvertently yelled at him out of frustration with a walker, a step, a box, a heavy door and 2 bags. Although I apologized he threw me out of the store accusing me of being mean and evil.

My hello fresh food delivery is a day late. When finally arriving today; the driver just left the box without ringing the doorbell. I've asked for my delivery be left at my back door. Very bad customer service. How do you want your packages delivered to you????

I never get my packages on time. I was supposed to get my medication today instead my package has been in Cleveland since 8 am and the delivery time just kept changing. Unfortunately, I’m stuck with using FedEx to get my medication.

It is shocking to me how completely useless FedEx is. They are always late, and they never update the delivery date. If I knew how products were going to be shipped, I would refuse to purchase from anyone who uses this company. They are an absolute joke and need to be sued for incompetence.

Paid for a document to be sent overnight. Did not get to destination for 6 days. Called every day to track it. At one point was told to have the receiver to drive an hour away to pick up!. Customer and billing service refuse to give any partial refund. Sent an additional package at same time via UPS which arrived sooner than the overnight document.

It is so hard to believe Fed Ex used to be a stellar delivery company. I absolutely hate when I have a package coming through them. Expected before 8PM which means I have to sit in my house for the entire day waiting on a package that at this point may or may not show up (because it has happened in the past where I waited all day only for them to say it was undeliverable and I was AT HOME). They need take a page out of Amazon's book and use the "Your package is 10 stops away" or give a window of time. And actually make the attempt to deliver!

In my experience it has become the worst, most disorganized delivery organization, with misinformed and rude customer service agents, and a useless AI Chatbot, which could not tell me the hours their customer service agents are open, no matter how simply I phrased and rephrased this basic question, probably intentional on their part.

Federal Express indicated I was not home for a delivery on 1/2 but I was. Driver never attempted the delivery. I waited outside for him on 1/3 and received the email I was not home while I was outside waiting. Then I received an email it was out for delivery on Sunday 1/4. I called Federal Express to confirm and was promised it was out for delivery that day, Wasted 3 days on this delivery. After I filed a complaint not only that delivery but one not needing signature was not delivered. Customer Service a complete joke.

Yesterday, my order with the for delivery as I received a notification from FedEx. It's a large item – an armchair. I checked the tracking and saw that the order had been loaded onto a vehicle and sent out for delivery. At 9:35 AM, I received a message from FedEx stating that we were not home, therefore the order was not delivered. My husband and I were very surprised because we were home and waiting for the delivery. I went outside to look for the delivery slip that couriers usually leave if no one is home, but there was no slip. I took a picture of this. This is called customer deception.

2 deliveries same time, different companies, FedEx couldn't make the delivery, the other could! This is not the first time. What's wrong with FedEx???? Paid $30 delivery cost, so it would be fast, but doesn't make any sense or difference.

For thirty years I’ve received my FedEx packages with very little trouble. In the past 12 days, SEVEN (7) packages have been left by a gate, on a county road, EIGHT (8) miles from my house. Despite numerous phone calls to FedEx and filing multiple written complaints, and making certain that there are accurate GPS coordinates in my FedEx Delivery Manager account, I have had no resolution to this incompetence.

When I see who it is delivering my package and Fed up is the way.. My Blood boils cause I know they are never on time, and it’s useless to sign up for updates cause that doesn’t happen. And UPS is not far behind as well with their Utterly pathetic service. So in the end this is why you get this review, if your company goes out of business for residential delivery then it will be a much better place.

They can never seem to get anything delivered on time. Something is out for delivery is 2 mi from the home and all the sudden it is rescheduled for the next day. Why is there so many problems with this company? I don't know how many packages have been rescheduled loss whatever.

Once again, awaiting a shipment promised overnight. Consistently receiving "your package is on the truck scheduled for delivery today by 8 pm" -- change to "9 pm" and cannot track at all. The truck the package is on -- is still sitting at the facility where it arrived yesterday. They put it on a truck, but the truck hasn't moved from the facility. No answers by phone, just AI loops, same with chat. Contacted shipper (Apple) and they have no way to provide any answers either, nor do either of these companies actually care. Apple got paid, FedEx got paid, but I have nothing. I wouldn't use FedEx to ship anything I have a choice about for the duration of my days. Lies and more lies.

Worst delivery service. Pickup service is even more terrible. I've been waiting 2 days and they didn't pick up the return package yet. I even took it to Norridge. They wouldn't take it so they sent me to FedEx on cargo rd. They wouldn't take it so I scheduled a appointment for pickup. A driver came by. He wouldn't take it because it was in back yard under the patio because it was raining and that's where they put it when it was originally delivered by them. Now I put it in the front porch and they have not came yet when they said in the morning and it's going on 4 pm now. I am disabled and now I hardly can even walk now because I have been moving around this 50 pound box for 3 days.

Terrible company. I've filed many complaints and cases seeking contact with FedEx investigation for fraud & theft of packages. I've received nothing but lies about being contacted back. Police investigation and civil suit forthcoming.

Awful company… In the past I had ordered a part to fix my fridge compressor.. Paid extra for overnight delivery so I could make the repair the next evening the latest and to ensure I wouldn’t lose food in the fridge. It took this crappy company 2 days to pick up the order from the appliance repair parts warehouse… 2 days… Lost everything in the fridge… Last week I had a small treadmill delivered… It was a birthday gift for my MIL… It was delivered on the day I was supposed to gift it… Box went 15 rounds with Tyson… holes all over the box, ripped and destroyed… Tried filing a claim but they make it so difficult and I was too pissed of and late to the party.. as I type this amazing review, I’m waiting on yet another Fedex delivery that’s over 2 days late … and needs a signature… Joy…

FedEx should not be allowed to to continue damaging people's property. They should not be allowed to do the things that they do in December. The FedEx driver drove into my yard backed into my tree. I was being nice. It was the holidays. It was an accident even though the one fled the scene after hitting my tree so I called FedEx, went through the process and now they're denying my claim.

I am deeply unhappy. My package required a signature and I released the signature through the app. The driver clearly didn’t look at the release and just drove back to Salt Lake City. The package had attempted delivery at 230. When I called Fed Ex customer service, clearly in the Philippines, the rep said, "Sorry, you need to drive the five hour round trip to go pick up your package." I said this package is perishable and needs to be kept cold. I needed the medication delivered when it was expected.

FedEx always delivers my packages to the wrong address, even though I include specific instructions, which the drivers never read. Customer service is not helpful at all, either. I'm tired of dealing with FedEx.

Fed Ex has to be the worst, most unreliable delivery service in the world. Let me start off by saying that the driver took a picture of my package at a business that wasn't my residential home. Next, how the items that I purchased were for an upcoming event and they can't be replaced, because I received the last of the items. Then it's impossible to reach a live agent to even track your items, and I don't believe that they employ any live agents at all. The whole ordeal has been severely mentally draining. Leaving me stressed and unable to attend a very important event. We need to file a class action law suit against Fed Ex for punitive damages for, loss, pain and suffering.

We ordered the package of a gaming keyboard for our 11 year old son at 15th December for Christmas. It said it would come 23rd December. 23rd December comes by and they just noticed it and picked it up, whole christmas ruined for my son, at 24th they were in Indonesia and so was it stuck there for 6 whole days before finally getting to France. Then after a day it went to my country, Germany, and I was very happy. I thought that it's just a matter of 2-3 days as they promised but I was very wrong. I waited 4 days till it finally arrived in my city, I was very happy. Then I had to wait 2 extra days till it finally got delivered right? Well wrong because they said they tried but they couldn't deliver it at 5th, what was understandable because there was 1 digit off. We called support to change our address. It went back to the Fedex local in my city. Now I've waited 2 days. Still no updates.

I ordered a package to be delivered to a family member in another state. The package was out for delivery for over a week. I called FedEx and they investigated the issue and determined that package was indeed lost and to file a claim with the shipper. A week later, the tracking number suddenly converted to delivered on time and signed for by the intended recipient on the estimated delivery date. How can a package be called lost a week after the delivery date to now delivered on time. The signature is forged as the recipient was not in town when it was delivered. Now the shipper won’t refund the lost package because it is now marked delivered.

This has been the worst experience with FedEx, I sent a package overnight on 12/23/25 to be delivered 12/24/25. I was charged $96 at the office in Pocatello ID, never told it would not be overnight. I was having food delivered. I did ask since the holiday would it get there overnight, never was I advised no. The package didn't arrive til a week later, when I called customer service they put in a request for a refund, I called several times always told being reviewed, I called 1/6/26 spoke to customer service (that was a joke). She did said their refunds are frozen due to holidays and mine was being denied which makes no sense. I paid for overnight & didn't receive overnight delivery.

I’m extremely disappointed with the service I’ve received from FedEx. My package was supposed to be delivered on Saturday, January 3rd, and it still hasn’t arrived. I’ve been calling FedEx repeatedly, but they haven’t given me any helpful information on where my package is. I even went to the local FedEx location in person, and they couldn’t locate it either. The tracking still says it’s “in transit” even though it was scanned in at 4:46 AM this morning. This level of service is really frustrating and unacceptable. I hope this gets resolved soon, but right now I can’t recommend FedEx based on this experience.

Didn't receive notification of delivery by text and delivery driver did not secure package in kiosk. As a result of their negligence, package was stolen. This is 2nd time this has happened when no notice of delivery should have been made by text, if not delivered to apt. door.

By far the worst delivery company. I've experienced every possible issue from delivery date changes to late deliveries to packages left at the wrong door to theft of packages due to leaving shipments in some miscellaneous areas 2x. I tell all of my online vendors not to use FedEx for me and I will not send packages using them. Customer service is horrible and the website is not good either.

This company is ridiculous. Every time we order something from somewhere and they use Fedex, I just cringe. This time I ordered a phone from Rogers. Unfortunately they sent it through FedEx. So just like last time. We waited for 4 hours today because it was going to be delivered by 12. We have a small place. If someone is at the door we'd know. And once again my current phone beeps. Oh look we got an email. Just like last time. Telling us nobody was home and they have to come back. Like what the actual hell. We checked outside and just like last time we have a note stuck to our door saying the delivery date is changed for next week. Are you freaking kidding??

Terrible service. Packages often get stuck in delivery hubs for no apparent reason with no tracking or communications. Not reliable. UPS is much, much better. People use Fed Ex largely for signature requirements that are a hassle as well.

The FedEx hub located in Braselton Ga is one of the worst customer service companies I've ever encountered. For three years they've been consistently delivering packages multiple days late to my address. I stay home for packages I need to sign for only to not have them delivered. My most recent delivery was supposed to be a 2 day delivery. It's now on it's 4th day and the second day in which I've stayed home all day. Their "window" of delivery stating, "before 8pm". So basically no window. Google reviews rate it a 1.5 out of 5 stars with over 1000 reviews. Nothing gets done to correct it and there's zero accountability. Avoid at all costs.

Today at 11:29 A.M. on Progress Dr. in Springfield, Ohio a FedEx truck coming out of a business nearly hit my $72,000 vehicle. He was not even looking for traffic so I had to swerve and honk to not be hit by the driver. When I honked they stopped and honked back like I was the one in the wrong. Worst delivery company in history. Man if he would've hit my truck, I probably would've gotten the insurance and a lawyer for a lawsuit because this person should not be driving at all, let alone a huge delivery truck. What if it would have been a person walking. He would have ran them over. Terrible driver!

I normally don't write reviews, but if you need to call Customer Service, don't waste your time. AI has ruined the customer service industry and FedEx's Customer Service line is the worst I've experienced. I had the accurate tracking ID number AND Door Tag numbers that I provided several times to the AI, but she kept saying they were not correct. I tried to speak with a representative to resolve the issue, but the AI would not let me past, no matter how many times I requested - the call would just end. I spent several hours "on the phone with them" only to still be confused where my package is because there's no other option to find out. Would give 0 stars if possible.

Package overnight priority supposed to delivered Dec 23rd, but over a week not delivered, arrived last destination on 23rd, shows FedEx Las Vegas distribution facility..!! No change. Still waiting. Already 2026!!

Terrible. Wouldn't use FedEx if it was the last resort. Only used as prescribed. Every time I order from here there's always a delay. Hasn't not been once I have a package that hasn't been delivered. And ordered the 22nd and nothing. Was supposed to be here by Christmas. Has been delayed for 3 days and now another 2 weeks like what is this. And poor customer service. Won't even do anything about it.

I need a FedEx Home Delivery manager from Cambridge, OH to call me **. It's getting ridiculous. My package's driving around out for delivery but then no attempted delivery made! What is going on? Why?

Very poor customer service with all these bad reviews and still more bad reviews. Just don't understand how and why they haven't changed. Obviously the owner should face penalties since he advised don't care about his business. Sorry rich business. That's why but people count it and the people should have some kind of relief on how we get treated. We the people made this business by trusting in it. Reason why he is rich and the service workers should all be fire for the reason how they all say the same things to every customer.

I paid for an overnight service from Los Angeles to Redding CA. Instead of the next day delivery service FedEx delivered my package a week after. My package contains a rent agreement and cashier's cash to the property manager. I was trying to get an apartment for my son who now works and lives in Redding. He is being staying in the hotel for more than 2 weeks. Because FedEx failed to deliver the package as agreed. I lost the apartment that I was so close to getting for him.

FedEx caused my blind husband to fall. Package was left half on entryway to front porch. Box was all wet. Filed complaint and received a call from Fedex this morning telling me driver does not read or speak English! She said I could leave signs but driver DOESN'T READ OR SPEAK ENGLISH. Scary isn't it to know they are out driving.

It's taken them 6 days to move a package 5 hours from its original location. The entire trip to my home is 8 hours. They said the 27th, it's now the 30th and it hasn't moved in days. I live in nevada. I could have driven to new york and bought a tv and driven home by now.

They don't deserve any stars. The worst delivery company out there. They always just through our packages from their door into our driveway, our house sits a little way off the road but there is plenty of room for the drive to drive up to our front porch and turn around, they don't even need to back up (we're on an acre). Other delivery drives have no problem. Only FEDEX. The last package was of course in the middle of our driveway by the street and the picture I received from the drive said 'deliver to front door'...not even close.

Package arrived at Anchorage hub on 11/29, hasn't left a month later, still there on 12/29. Customer service non existent. Site buggy-will not send a verification code by text or email in order to change password. Hard to believe they are not bankrupt or sold and dismantled.

Terrible service. I paid over $100 for priority overnight to get my envelope which was a passport, I needed my package as an emergency since I have a flight Monday very early in the morning. I contacted customer service and the first girl told me my package was in the OKC facility so she told me she was going to personally help me with that and I had to give her my email and contact information, I never got contacted. I called customer service for the second time and another girl answered me. She told me she couldn't help me at all and much worse she sent me to the facility where my package is, telling me they will close at 5 pm, so I drove to the facility and it was closed, nobody over there who could help me.

FedEx is not concerned about people who have disabilities or can’t have access to carrying a package or a box. All the time I’ve bought from Wayfair they leave it in the mailroom. I have requested to leave in front of my door and drivers don’t follow directions. My mailroom is in another building and I am a Parkinson patient who falls all the time. I don’t have any one available to help me bring the packages to my apartment. If they have a Delivery Manager service and I have it specified to Front door delivery, I can’t understand why they leave it at the mailroom.

I can’t even make a FedEx account online to file a claim because it says my address does not exist, even though it auto populates on their address line when I start typing it in. This house has been here for over 50 years and gets packages all the time from all carriers including fedex, just lately fedex has been terrible and delivering packages to the incorrect house (like whose house is in that proof of delivery photo? Cause it's not mine) or the packages just never arrive and I have to contact the merchant and they just issue a refund, my question is where are these packages going? Back to the merchant? Cause they never make it to me and when I track them they just never update they stay in transit forever. I could understand if these were packages on their plane that exploded coming to hawaii but no these are packages ordered way after then!

FedEx is a masterclass in incompetence. Missed deliveries, useless tracking, and customer service that couldn’t care less. Somehow they always find new ways to screw up the simplest task. Why even share timetables for delivery if you can’t stick to them.

FedEx continues to fail. Simplest of things can't be accomplished by the incompetent FedEx employees. First of all, we hall a longer porch with the front door being about 15 feet down one side, why is it that FedEx is the ONLY delivery that leaves every package on the steps or barely on the porch, whereas every single other company can get the packages to the front door? Secondly, FedEx delivers, they drop the boxes upside down, on their side or however they want. Literally just happened 10 minutes ago. Large box was delivered at the end of the porch with the "This Side Up" pointing to the ground, because it's upside down. Complete idiots that do not care about the packages or their customers.

Fedex marked my packages as delivered when I never received them. I never got an email notification, a picture of where it was left, and never signed for it. I opened a claim and within 2 days it was closed saying they delivered it and to get with the shipper.

I will never use this company again. They often deliver my packages to our neighbor's house even though my house and mailbox have large numbers indicating the address, in clear view with nothing blocking them. This causes major issues with certain orders that are time sensitive and urgent. Most recent a package was delivered last week to my neighbor and I just received it today, but the item is non-usable now and can't be replaced for another 2 weeks. A signature for my packages is always required but the driver took it upon himself to sign for me and leave it on my neighbor's porch. Horrible, unreliable, and worthless company.

They charge extra for guaranteed delivery but do not ever deliver by the guaranteed date. Lie about packages being delivered on schedule until the end of a business day and then inform you the packages are delayed. When confronted, they admit to knowing the delivery was going to be delayed in advance.

I shipped a time sensitive package via FedEx thinking that their brand would represent reliability - this was a huge mistake. The package was delivered late with no updates along the way and zero customer service to help work through the late delivery. When I requested a credit due to the high cost of shipping overnight because it was delivered yet late, customer service did not care nor try to help in any way. And when I attempted to escalate, got nowhere. Save your money and go elsewhere if you need reliability and any kind of service. This is the last time I'll use Fedex.

Confronted a driver driving for Federal Express on December 23rd 2025 1:30 pm. In a twin city suburb. Came driving down the wrong side of the street as if this was United Kingdom, Australia or countries that's their driving laws. In America it's the right, no exceptions except for law enforcement, ems services. When confronting this driver he got violent and shoved, knock me to the ground in a violent rage.

I had 2 packages to be delivered today… I had 2 packages to be delivered today 12/23/25. Each weight 118lbs. I have 2 three foot signs at my driveway showing where my house is because there are 2 driveways close to each other. They delivered to the wrong house!! I called to have them bring them to my house. Told me they would come sometime today. I waited. Getting late. I called back. They told me it would be tomorrow before they could come back out. Well it's going to rain so my cabinet will be destroyed! This is in London Kentucky. Someone in charge needs to do something about their delivery people!! This is not the first time. You put details for them. You put signs out and they still don't pay any mind to them. Absolutely the worst delivery company!!!!

I live in a house with a front door facing the street. But just be side the Front Door is a brick planter. The delivery persons put packages in front of the front door where they can be seen from street. Very easily they could put it behind the brick planter. But no, they put it in front of the door. I getting tired of this lack of intelligent observations by the delivery drivers.

Paid for First Overnight guaranteed delivery. Driver marked "Business closed" at a federal office open during normal hours. Building was open. Driver fabricated status. Money-back guarantee is a lie. Filed claim - denied. Called customer service - disconnected mid-conversation. No escalation. No accountability. This is systematic. Drivers fabricate statuses to avoid deliveries. "Business closed" when open. "No access" when accessible. Entire apartment complexes blacklisted due to internal disputes. Missed critical deadline. Legal consequences. FedEx loses nothing. Do not use for legal documents, medical supplies, government filings, or anything time-sensitive.

Zero help or customer service! They are so bad that they refuse payments for delivery, I mean most companies want to get paid they are so backwards that when you go in to pay they refuse… total idiots that want to hide behind ai chat it’s and play hide and seek for their money each week. 1 star only because it wouldn’t let me go lower.

The delivery from Chewy was marked delivered but the verification photo showed a location that wasn't mine. It was also unrecognizable so despite their suggestion that 'I go find it' it was impossible for me to do this. Upon contacting customer support I, FedEx conducted an investigation based on the tracking #. Now on the form I selected "delivered to wrong address". After a few days of investigation I received an email saying the case was closed; the package was delivered. This if course was already known. FedEx then suggests to contact the seller which I did. Chewy immediately sent out another order.... to be delivered by... FedEx. I am now awaiting delivery from... FedEx.

Fedex is a nightmare! They don’t pick up packages or deliver on time. They use old white vans and U-Haul trucks. So twice they come to my house and deliver 1 package and leave 2 remaining on truck to beat the crap out of it for 2 days. Then when they do deliver it the box is completely open and everything banged up. So I got the manager's # so I don’t have to talk to someone overseas! They have combined express with ground transportation and no difference in service, just ripping you off for MORE money for the same terrible service. USPS gets your package here in half the time for half the price. UPS is the absolute best mail delivery service. FedeX is garbage at best. FedEx is owned by a bunch of investors. Who could care less about the service or anything else. The former owner died and all the good service died with him.

They received a package/envelope in Everett, Washington with overnight service to Portland, Oregon on Friday. Monday at 1pm, tracking shows it sitting in Memphis TN showing on-time delivery in Portland....sure. I called the customer service line. Had to go through many prompts before I actually spoke to someone. They were clueless and spoke English poorly (clearly an overseas call center). Spoke to an "escalation agent". Not much better. Lied to me immediately. I told them this was a prescription, and I was leaving the country the next day. Didn't seem to even register with them. I'm sick of companies farming customer service out to call centers overseas. It's always a problem.

They could not even deliver a simple envelope to a bank and then you start with the call centers and everyone says they're a supervisor and they are not. You can never talk to a manager. What a complete joke. This is the cable company of the 90s. Save yourself a lot of time and use UPS or USPS

Drop the package at "real FedEx office". After 2 hours the package arrived from East Coast to CA???? Call them up to find out where is my package. They do NOT care, and just hung up two times. I am paying for it, and the package is lost plus they do NOT want to talk about it. What kind of company is this? They should be gone from shipping business.

I am an Etsy merchant and mail literally hundreds of boxes during the holiday season. FedEx has blown me away with their professionalism, both in their shops and in terms of delivering things quickly. USPS doesn’t even come a close second to the efficiency of delivering parcels. Thank you, FedEx, for a fantastic job well done!

Never on time, everything is a operational delay, packages constantly left at wrong spots even with directions. I wish companies would stop using FedEx. Next day service never shows up next day so I might as well pay for regular shipping from other companies that end up delivering on our before FedEx.

Every package has been late. The FedEx in Grove City won't respond to the main store when they call. The tracking is never correct. One of my packages was supposed to arrive on 12/16/2025. The package still hasn't arrived. I have been getting updates saying it will be delivered but it never comes. I have tried to rea h them so I can pick my packages up since it is at my local fedex but no one responds. I will never ship fedex. I wish my orders wasn't shipped using them. They're horrible.

Purchased a car and the dealership used FedEx to ship the Title big mistake. FedEx never delivered it and me as the recipient. FedEx refused to talk with me and the dealership went ignored. A expensive vehicle rare and the title is in limbo because of FedEx poor delivery management and oversight. The shipment never delivered yet every AI and response is that it’s delivered and the customer support closes the claim and says simply, "We show as delivered. Contact shipper for a refund or reship" - it’s a friggin Title to a vehicle. You can’t just reship a Title. Avoid FedEx and use a more reliable shipper for sensitive and legal documents. Guess FedEx supports Title theft. What is next Identity theft?

If I could leave a negative review I would. I will also no longer shop with brands that ship via FedEx. Two of the screenshots are from packages attempted to be delivered this month, December 2025. One was sent via Amazon (had I known I would have never ordered), another was a gift....then you see my conversation from 2022. I cannot begin to tell you how much I detest this company.

I have been waiting for delivery of a very expensive item since the 17th of December. FEDEX keeps saying it will be delivered by end of day on the 17th, then they updated it to be delivered by end of day the 18th, then they did the same thing for the 19th, and here it is the 20th and FEDEX still has not delivered my package. I am certain the driver stole it. Personally drivers that do this kind of stuff should be arrested. This item was a special gift for my husband for Christmas and now it's still not here. That is all I can surmise is that the driver either stole it or sold it, and of course, it will NEVER be delivered. I called FEDEX Customer Service numerous times and all they tell me is that it is OUT FOR DELIVERY. For the past 4 days now. AWFUL SERVICE, AWFUL EXPERIENCE, AND I WILL NEVER recommend FEDEX to anyone in the future. Hope something like this happens to them. Sorry for being so bitter.

I'm on my 3rd attempt at a delivery. No tag yesterday, no doorbell ring today or yesterday. The customer service associates was nice enough but one can't do anything and the other flat out lied and told me I could pick it up. Super unsatisfied. It's a great service until you need a signature.

Just spent 2 hrs trying to let FedEx know they'd left a misdelivered box at my condo (wrong address, wrong city, wrong name), and could never get beyond the recorded voice demanding a Door Tag # (there was no door tag, they left the box). Every phone and online attempt to reach a live agent resulted in being shunted back to the original misnamed Customer Support # and I was back in the same loop. Same with trying to file a complaint. How? Contact Customer Support! Wretched, non-existent Customer Service.

Had four packages held at the local FedEx facility for days and never delivered. The most urgent one was a thermostat for my heating system that had quit working. I ordered a new one from Amazon on December 6th, was shipped via FedEx by an Amazon seller on December 7th and the package arrived at the local FedEx facility in West Chesterfield NH (35 miles from me) on December 9th, and I received a notification on December 9th that package was out for delivery, seemed good. However, FedEx never showed up, and I continued to receive the same notification from FedEx everyday for the next 9 days. According to the FedEx tracking site, the package was loaded on a local delivery truck every day for 10 days in a row, but returned to the local facility at the end of the day, with reason provided as, "Local weather delay - Delivery not attempted."

Watch your items once they hit Rockford! 3 packages of mine have been lost as soon as it hits Rockford! I would strongly suggest using a different company for shipping needs! FedEx better check into your Rockford site!!!!! Complete BS!

What absolute dog sh!t. They said they were on their way in a different city then suddenly shows up as attempted to be delivered in my city. Ask them to put it as a facility, go to facility next day. Not there. Leaving today and can’t go back to the store to get it and they say they can’t hold the package. I will never use FedEx again. They never even left a note at my door like they said they would either.

I navigate the web site and wonder what 3 years wrote this. It is horrible to navigate and nothing works. Very bad for business and frustrating to the customer. Get a real coder or web site programmer. This one does not meet the standard.

FedEx lost my package. They insisted that it had been delivered to the locker room in my apartment building, but I checked with the leasing office, and we opened every locker— it was not there. They also reviewed the delivery log and confirmed that there was no record of the package being delivered. I contacted FedEx to report the missing package, and they told me they would follow up with updates. I waited a week with no response. When I checked their website, I discovered that they had closed the case without notifying me at all.

Absolutely useless. I could have resolved it speaking with someone in 2 minutes, yet here we are several days later and nothing. Mistakes happen, it's how they address them that is important. If you are a vendor and shipping says FedEx, I will not purchase from your site.

Fedex failed to deliver an Amazon package repeatedly. The third time the tracking site said the package was undeliverable. I called customer service and the representative said the driver entered the wrong code and that they were positively going to have it delivered the next day. I even got a call from some representative saying it was on the truck and would be delivered today. I received an email stating the case I had opened was closed. The package never arrived. Now when I try to call customer service the auto attendant will not connect my call and takes me in circles because it will only give me updates for the tracking number it has attached to my phone number. So I get the package when they bloody well feel like they want to deliver it.

Shipment was supposed to arrive between 12 pm and 4 pm. When it was clear that they weren't going to arrive in that time window, I tried to call their customer service number. I was unable to speak to a human, after at least 15 minutes of trying. The driver arrived at 4:30 pm and was very rude.

FedEx has a deceitful practice of paying import duties ahead of time without notifying you. They will then deliver the package to you before demanding payment for these fees. If you do not pay these fees they will send your case to debt collection. There is no simple way to contact them to correct this type of issue nor do they have any interest in doing so. If I ever have the option to avoid this company I will do so for the rest of my life. I encourage you to do the same.

Worse shipping company out there. Been waiting over a week from expected delivery date and each day it says it's on the truck with my driver Anthony. This is after days of sitting in Ohio and then Wisconsin. Would NEVER recommend them!

Worse delivery company out there. They can't seem to read a zip code any longer. Their AI is probably one of the worst experiences I have EVER had. Customer service is nonexistent. I will stop purchasing from any company that uses FedEx to ship items.

I am writing to let FedEx and the world know about my FedEx driver. My FEDEX Trudere Logistics drive name was Mr. **. He came to my house to drop off a package. Unfortunately I was not home to pick it up. He was nice enough to go the front office to drop the package off. Because you had to sign for the package he couldn't leave it. Mr. ** was nice to leave his personal phone number in the office to allow me to reach out to him to get my son package from him. That wasn't all. I reach out to Mr. ** to inform him that I was at work. He said that no problem. He said, "What time do you get off." I told him. Then, "Let's do this. Call me when you get off. I will tell you my location then you can meet me there." Thank you so much Mr. ** for kindness that you showed to me on 12/9/2025. FedEx I just wanted you to know that this sweet man love his job. He goes way above his call of duty for every package that he have to drop off. Love You Mr. **.

FedEx continues to lie and lose people packages still. My package has been sitting in some sorting facility for two days and no movement. As a person who have prior experience, your package is lost or stolen. They don't read the reviews because they don't care. I begged the shipper not to use FedEx because I knew this was gonna happen. If you can use someone else, please do so. Do not trust them because their integrity is -20.

Package wasn't damaged. Delivery Guy was very friendly, he did his job and more. Good with the animals. My 📦 arrived on time, very happy. Item was very big. I couldn't handle by myself. He took care of everything.

I have personally never liked FedEx and their services. They never deliver on time nor is their tracking accurate. When you call customer service, they say anything to get you off the phone. They have had me waiting 2 days for a package, that needs a signature, still nothing. I will never recommend any business to use this service. It's awful.

I sent a parcel with gifts for ** children by FedEx, and I was promised that it would arrive on time for an international flight. The package was two days late and missed the flight. Now, the package will be in stock for a week until the next international flight. ** children who are suffering from the war and deserve Christmas gifts, like all children in the world, will not receive Christmas gifts on time because of fedex.... Shame on you fedex ... you do not care about your customers...

I ordered a couch, December 2nd 2025. The delivery date was supposed to be December 05 via FedEx. Their tracking system state it was loaded on a truck and out for delivery on Friday, December 5th. It didn't show up Friday, Saturday, or Sunday. I called FedEx Monday, December 8th. They insisted it was it for delivery. I talked to a FedEx rep, she said it was delayed due to weather. The distribution center delivering this couch is 30 minutes for the receiving address. There hadn't been any bad weather for a week. They made excuse after excuse about losing the couch. It was scanned to the distribution center and to a truck. They probably scanned it, but didn't load it. How does a couch that weighs well over 100 pounds, 83 inches long, and at least 30 inches tall get lost? FedEx tracks every second of every day for their associates. My biggest concern is the excuses, horrible customer service by their reps, and lackadaisical approach.

Incompetent drivers who never follow delivery instructions. My i stole tons say to leave at my door. They are either left at the office, or just dumped near the mail boxes. Last year I lost $2000 worth of medicine due to delivery instructions not being followed. Customer service can barely speak English.

Let me point out that there are over SIX THOUSAND 1 star reviews on FEDEX and well LESS than ONE THOUSAND 5 star reviews. You couldn’t even add up the 2-5 star reviews to equal all the 1 star reviews. Let that sink in. More than twice we have had our packages lost by FedEx totaling over $1,000 in lost/ stolen products. Luckily the companies we purchase from aren’t scum of the Earth like FedEx is and will work it out to ship us new material, I would just suggest that if companies want to save money they go away from FedEx and use a far better, more accredited service such as UPS or even DHL.

If I could give FedEx less than one star I would. First, I have a long driveway and the drivers are lazy. When I actually do receive my packages from them they are thrown into the trees at the end of my driveway. Currently, I am awaiting a couch I ordered. It has been "on delivery vehicle" for 5 days! I have watched FedEx drive past my house. Why is my couch being held hostage on a delivery vehicle? As well, I currently have another package that supposedly arrived at a FedEx location 6 days ago and has not shown any movement since. The customer service is an absolute joke. They offer no real solutions. I will literally avoid ordering from companies who ship via FedEx going forward. Do better, FedEx.

If you want HORRIBLE service. Liars for representatives. This is definitely your company. Our local mail delivers faster. We have gotten told two answers from them. And they keep saying it will arrive, but it doesn't. Don't waste your money on them.

After three weeks my shipping was returned totally destroyed. I been trying to contact them, nobody answered. The claim site is not easy to find and not easy to navigate. Finally, After we submit the claim, it was denied because they said it was out of time. We lost our merchandise, the shipping fees, and the worst is that my recipient client is not satisfied with my service now.

I received a package that didn't belong to me 12/3 that belonged across the street and I called Fedex 12/3 and the 4th as well as best buy the shipper to right a wrong, and they wouldn't do anything unless they had my email address so they can do some paperwork when customer service and the customer interest wasn't the priority and they never came to pick up passed 3 days... Finally a neighbor got it and returned to the original owner as I'm unavailable to lift as well as Fedex unless you provide an email for their mishap...

This company is by far the worst delivery service. Almost everybody works there is incompetent. They can't tell the truth and they send you to location saying they have your package, you show up and the location says no package. What a waste of time and efforts.

Garbage, straight trash- I waited 3 days for my son's package to get told it was delivered, which was suppose to be to my address. It never came, my son opened a claim. Fed Ex is trying to say it was correct and delivered. Which I know for a fact wasn't.. This isn't the first time we have had issues with packages never being received..

Fedex has changed drastically in recent years. When they first started, they could be trusted to deliver the package on time, in good condition, just as promised. I am in a suburb of Fredericksburg, VA and am only about two miles off of the major highway, and only 30 min from the facility Fedex uses, so not rural at all. We do a lot of online shopping and to be honest, when a company says they use Fedex I ask for other carriers even if it costs me more because they are so unreliable. We have repeatedly been told that a delivery is scheduled and is coming on a particular date, by a certain time. The package is on their truck. Only for the time to come and go and no update given, no contact made, no package delivered. You may say that it is due to the holidays but this happens at any time of year.

That is the worse delivery company and the customer’s service doesn’t help you, they can’t delivery on time or in the right address and you never know where is the package, when you ask about that the customer service doesn’t help.

FedEx is the Worst shipping company!!!! I will never again purchase from any person or company that offers only FedEx as the shipping option. I have watched a big ticket item (granddaughter’s Christmas gift) travel back and forth across the entirety of the continental US…. I receive an update today that my package arrives between noon and 3 and my driver is Felicia to only receive another update at 2 that package has been delayed, estimated delivery is now tomorrow!! I HATE this company, I have never had a pleasant experience where my packages arrived on time without delays with this company.

Other day FedEx driver too lazy to drive up my driveway. Dropped a 1100.00 package on main road by my mailbox and threw packages of neighbor on top of her mailbox. So sick of their lack of service. Yet again dealing with them not delivering a package that was suppose to arrive three days ago. I got a pic today. It arrived at a person's home unknown to me. I have now lost count of the times this has happened.

Fedex lies about attempted delivery, out for delivery, exceptions, delivery date/time and “promised” delivery by date over the phone by customer service agents. For 4 days they have been updating the delivery date/time once the previous time has passed. The 1-800 number is no help.

I was a daily shipper with UPS and sometimes FedEx for 25 years. FedEx was always terrible and I encouraged customers not to use it. Five years after I retired things have not improved, in fact if it is possible, FedEx has actually gotten worse. My package from B&H photo was shipped overnight priority on Thursday. By Noon Friday, it was lost and the FedEx BOT insists it does not exist. A delivery was attempted using a remote door on our building that no sane shipper would try. So it got returned to wherever. I called B&H and we arranged to have it shipped to a dollar store about 20 miles from me. It hasn’t shown up (this is five days later.) and the automated Bot again says tracking number does not exist. What a useless service!!!

Attempted to reach a FedEx store or even and operator. The automated system is designed to prevent speaking with someone. Sent out a parcel via the San Francisco Stanton store. When I went to track the parcel, found that the receipt did not print out in the Tracking # section. Simple, Sinai called to ask for help in identifying the tracking number. Nope, can’t get thru to a live person… They suck is the phrase of choice this holiday season for FedEx. Called over and over and nothing, nil. The system even hung-up on me twice.

We have drivers that try to deliver before we open. It is in our profile and our entrance area what time we open. Usually we get them later that day but sometimes they attempt the next day BEFORE WE OPEN AGAIN!!! So you have to spend time and frustration trying to your package. Of course, all of their contact is automated, even the "return call" is an automated call that says "sorry we missed your call" and hangs up on you when you answer their call back!!! It creates a lot of anger towards a company you are giving money to. How I wish there was true competition. PS sometimes you don't get your package and they don't pay their claims either. Legalized theft?

Liars and thieves everyone. Boycott FedEx to all our benefit. They are the worse. Always late, left packages in wrong places, wrong houses, wrong planets (if they could). They simply don't care about you.

My package has been out for delivery now for almost a week. The note stating weather delays. Looking at the tracking it has been on and off the delivery truck 4 or 5 times now. The weather for the past week has been seasonably cold and sunny. I also see the Fedex truck going through town making stops at the local Dollar General daily. What is the excuse about weather delays about?

These ** people have had me home for four days waiting to sign for a package. Thursday, Friday, Saturday, and now Monday. All four days they've said they're coming and give a four hour window and then every night about 8pm the status changes and says it's "still on the way but we're working to get you a new delivery date." I've never seen anyone more inept at their job besides Biden.

FedEx driver hit my SUV that was parked in my driveway. Didn't admit to it. And then when I put in a claim their insurance company refused to pay for the repairs. Because of how they treat customers, they should go out of business!!

I ordered a snow blower. FedEx gave me a delivery date and a tracker. I waited for hours for it to show up the tracker's shoulder was in my town. And when it got close, then it suddenly went back. The other direction and told me it had been delayed by weather. It will be arriving the next day. The next day, I got the same message and the next day. The same message The weather in my area was not bad. The roads were clear. I saw other FedEx trucks in the area. On the last day, I told them to keep the package. I no longer wanted it. They said it would be at my house by 8 PM. I'm still waiting, and it's 2 hours before 8 very poor. I hope to never get another package delivered by fedex.

So awesome when you spend 50$+ on overnight shipping just to not receive your package for 4 business days as it sits 1 state away for 3 of them doing nothing. Customer service isn't any help either just a robot that repeats the same BS.

I ordered an item and unfortunately didn't have a choice on carrier. Fedex is always my last choice. They are worse than USPS and that's hard to do. The package was supposed to come on a Thursday but got delayed several days. Today is Saturday and it was within a few miles of me (I live in the country and it was close enough to show the map feature) it never showed up and is now saying it won't be delivered till Monday. 4 days late. I tried to call customer service but it's "after hours" so it just hung up the call. What kind of business this size doesn't have an after-hours customer rep? They have no way to give reviews because they know it will be terrible. Very rarely do I actually get a FedEx truck that delivers. Usually, it's a sketchy U-Haul rental truck going 70 mph down my dirt road. Don't use them if you don't absolutely have to.

They originally indicated I would receive my package on Friday. I stayed home in anticipation. No package. Then they rescheduled delivery for Saturday by 1:30 pm EST. It is now 8:00 pm and still no package (and I waited home for it all day). I called FedEx and they gave me a lame reason it wasn’t delivered today was because my address is listed as a ‘Business Address’, which is not true. They have made deliveries to my home numerous times. I believe it is just a driver making excuses.

Zero stars, but I can't select zero stars. Completely useless delivery estimates. Impossible to contact a live person via phone or chat. Going back over 12 months, I haven't received a package that was delivered less than two days late. The last package was soaking wet and half open (it hadn't rained in over a week). Do yourself a favor; explore ANY other shipping options or, if there are no other options, purchase the item (s) from someone who doesn't use FedEx. Their company founder was a Marine, and as a former Marine myself I can guarantee that Mr. Fred Smith is rolling over in his grave.

Fedex keeps throwing or tossing my packages. This is unacceptable. The package that was delivered today says fragile and has up arrows but was dropped and on its side. I have videos of several packages that were tossed including today's delivery.

Every time I order and they get the package it is a shit show. Funny how Amazon gets things here from china faster than they get a package 600 miles for me. I will be paying extra on shipping to not use FedEx from here on.

Has to be the Worst postal service out there. I would rather a horse and buggy bring my packages. It would get here faster. The always have an excuse why they're late or don't show up on time. They suck!!!

9 out of 10 deliveries will be delayed from 2 days for "Next Day Air" that you paid 150% more for to 3 weeks on "FedEx Ground." On delivery, the package will be left on the ground to be destroyed, not in the designated receiving location. There will be no contact with or from a live person. They rely on an AI chatbot with extremely limited capabilities that will finally tell you, I can't assist you." Any successful attempt at reaching a live human will result in "you'll have to contact your shipper." FedEx will NEVER take responsibility for their service failure because they encourage it. I assume this applies mainly to residential recipients. No business would put up with this lack of care, however they continue to allow it to their customers.

Three days in a row they say my package is out for delivery. Driver pulled up yesterday and then left. No delivery. Last delivery from Sherman, Tx FedEx was a pair of eyeglasses that the driver threw up on the front porch. Horrible shipping company. Many people in my town have missing packages from Fedex right now and picture of their packages on other people's front porches.

FedEx left my package on top of my mailbox out at the end of my driveway, next to the road, instead of leaving it up at the house at the front door or garage as all other delivery companies do. While we have a long driveway, there is plenty of room to get in and out if you know how to drive. They did not send me a message to say it was delivered. I found it the next day about mid-morning. I am surprised it was still there. I went online to file a complaint and found the attached picture they posted. Based on the posts about FedEx they must not train or discipline their delivery drivers. I am surprised they are still in business.

What a joke. Picture is a blurry mess that doesn’t show the package, the house, or anything legible. 400$ item not found and after 2 days FedEx says, “Our records indicate it was delivered (forget that the proof pic doesn’t show anything) so you need to reach out to the seller." I have every intention of leaving negative feedback in every forum I can find because Walmart said “we can prove we shipped it via fedex, it’s an issue on their end”.

Have a package delivered today by FedEx, rainy night. 7:20pm Package marked in large letters PERISHABLE. Where did I find it? On top of my mailbox by the road where it could be stolen or ruined if left overnight. UPS drives to the house, 400ft more or less, leaves it in the garage and often ring the doorbell. Wonder why FedEx is still in business?

Is the worse company in delivering, I have 5 days waiting and waiting and they still don’t deliver the product and they don’t answer. Nothing is the worse. They don’t communicate with me. I don’t recommend them.

Absolutely unreliable. Can’t trust a delivery date. Changes a minimum of 4 times before it arrives. Untrustworthy and wish companies would stop using them. Multiple packages that were gifts or needed at a certain time are now delayed for a second time with no update available.

Worst delivery company on the planet! Since Nov. 17 the pkg was sent. Now 20 days ago. There is no way to find out where it is or when it will be delivered! I have been given at least 3 dates for delivery and it has never been delivered! The staff who reach out are liars and they never do their job, they never have an answer and there is still no delivery date (after 20 days). They take your money and never find where the pkg is and never get the pkg delivered to you. They give you absolutely no answers! I give FedEx a MINUS TEN for review! Still have not received delivery after 20 days!

Horrible is the best way to describe Fedex. My company switched to Fedex to save money. However, it has been anything but a money saver. We have more lost packages which has cost us more time and money than the previous parcel service. The Customer Service is nonexistent and they cancelled their money back guarantee. I would not trust them to deliver anything, one package of checks was left in the median on the road at one of our locations. We called customer service and all they could tell us it was delivered. I went to the local office and the manager quote unquote said "sounds like you don't think I am doing my job", well obviously someone isn't or I would not be here talking to you. The people working there do not care and neither does management.

Long story short. Booked a urgent shipment with urgent delivery fees of $74.00. Parcel didn't reach on time and was delayed by not an hour or two it was delayed by a 26 hours. When asked about money back guarantee they said we have suspended that money back guarantee due to weather circumstances and delays at hub due to shortage of staff. On top of it they want to charge me another $33.00 for parcel being not standard. Ripping off customers and its not the same service. Bad, bad, bad experience.

Worst shipping company. My delivery required a signature. The driver attempted delivery after 7 PM without any notification of coming delivery when I was not expecting any delivery and was not home. Next day when they were supposed to re-delivery I was waiting the whole day with my front door wide open but the driver never showed up. Instead, he falsely stated that nobody was home again to sign the delivery and posted a picture of my door from the first attempt. I reached out to FedEx customer service and complained. Arrogant and not helpful. Then FedEx announced to me that they sent the package back to shipper due to inability to deliver. Terrible! They don't care of their customers at all! I don't know why shippers of goods use FedEx.

Another very negative experience with Fedex.

If I could give them “0” stars I would. The incompetent driver lied about attempted deliveries. I called to complain and they don’t care. I was told to contact the shipper. I am frustrated, losing a deal and making my purchase with a gift card is making this ordeal more complicated and upsetting. The audacity of the driver lying and getting away with it is infuriating. The fact that the company (Fed Ex) has a nasty attitude about it is even worse. The shipper is trying to reach out to fed ex but they aren’t responding. I despise dealing with incompetent people, do your job or find something you can do that doesn’t impact others!

I have had a pack that was supposed to be delivered to me overnight. They left a tag on my door to call them to schedule a delivery since it needs a signature. I call customer service and all I get is a script saying, "Oh so sorry. We can't schedule for you." They will be there again tomorrow, and tomorrow I will be working. "Please leave it at my door." "We can't schedule it or leave it. Call your shipper. We will just keep coming to your door and leaving tags and never work with you to resolve." They are horrible!!!

I paid for a FedEx overnight priority package on 12/2/2025 and it was picked up and at the hub in Memphis by 11:07 pm. Then they say the shipment was delayed. One day, no problem. This package then sat in Memphis until 3:45 pm on 12/3. It finally showed up at the fedex destination sort facility at 8:39 am. Now they are telling me it won't be delivered until tomorrow. Unbelievable.