FedEx Reviews

Employee at store at 2310 threw me out of the store. I inadvertently yelled at him out of frustration with a walker, a step, a box, a heavy door and 2 bags. Although I apologized he threw me out of the store accusing me of being mean and evil.

My hello fresh food delivery is a day late. When finally arriving today; the driver just left the box without ringing the doorbell. I've asked for my delivery be left at my back door. Very bad customer service. How do you want your packages delivered to you????

I never get my packages on time. I was supposed to get my medication today instead my package has been in Cleveland since 8 am and the delivery time just kept changing. Unfortunately, I’m stuck with using FedEx to get my medication.

It is shocking to me how completely useless FedEx is. They are always late, and they never update the delivery date. If I knew how products were going to be shipped, I would refuse to purchase from anyone who uses this company. They are an absolute joke and need to be sued for incompetence.

Paid for a document to be sent overnight. Did not get to destination for 6 days. Called every day to track it. At one point was told to have the receiver to drive an hour away to pick up!. Customer and billing service refuse to give any partial refund. Sent an additional package at same time via UPS which arrived sooner than the overnight document.

It is so hard to believe Fed Ex used to be a stellar delivery company. I absolutely hate when I have a package coming through them. Expected before 8PM which means I have to sit in my house for the entire day waiting on a package that at this point may or may not show up (because it has happened in the past where I waited all day only for them to say it was undeliverable and I was AT HOME). They need take a page out of Amazon's book and use the "Your package is 10 stops away" or give a window of time. And actually make the attempt to deliver!

In my experience it has become the worst, most disorganized delivery organization, with misinformed and rude customer service agents, and a useless AI Chatbot, which could not tell me the hours their customer service agents are open, no matter how simply I phrased and rephrased this basic question, probably intentional on their part.

Federal Express indicated I was not home for a delivery on 1/2 but I was. Driver never attempted the delivery. I waited outside for him on 1/3 and received the email I was not home while I was outside waiting. Then I received an email it was out for delivery on Sunday 1/4. I called Federal Express to confirm and was promised it was out for delivery that day, Wasted 3 days on this delivery. After I filed a complaint not only that delivery but one not needing signature was not delivered. Customer Service a complete joke.

Yesterday, my order with the for delivery as I received a notification from FedEx. It's a large item – an armchair. I checked the tracking and saw that the order had been loaded onto a vehicle and sent out for delivery. At 9:35 AM, I received a message from FedEx stating that we were not home, therefore the order was not delivered. My husband and I were very surprised because we were home and waiting for the delivery. I went outside to look for the delivery slip that couriers usually leave if no one is home, but there was no slip. I took a picture of this. This is called customer deception.

2 deliveries same time, different companies, FedEx couldn't make the delivery, the other could! This is not the first time. What's wrong with FedEx???? Paid $30 delivery cost, so it would be fast, but doesn't make any sense or difference.

For thirty years I’ve received my FedEx packages with very little trouble. In the past 12 days, SEVEN (7) packages have been left by a gate, on a county road, EIGHT (8) miles from my house. Despite numerous phone calls to FedEx and filing multiple written complaints, and making certain that there are accurate GPS coordinates in my FedEx Delivery Manager account, I have had no resolution to this incompetence.

When I see who it is delivering my package and Fed up is the way.. My Blood boils cause I know they are never on time, and it’s useless to sign up for updates cause that doesn’t happen. And UPS is not far behind as well with their Utterly pathetic service. So in the end this is why you get this review, if your company goes out of business for residential delivery then it will be a much better place.

They can never seem to get anything delivered on time. Something is out for delivery is 2 mi from the home and all the sudden it is rescheduled for the next day. Why is there so many problems with this company? I don't know how many packages have been rescheduled loss whatever.

Once again, awaiting a shipment promised overnight. Consistently receiving "your package is on the truck scheduled for delivery today by 8 pm" -- change to "9 pm" and cannot track at all. The truck the package is on -- is still sitting at the facility where it arrived yesterday. They put it on a truck, but the truck hasn't moved from the facility. No answers by phone, just AI loops, same with chat. Contacted shipper (Apple) and they have no way to provide any answers either, nor do either of these companies actually care. Apple got paid, FedEx got paid, but I have nothing. I wouldn't use FedEx to ship anything I have a choice about for the duration of my days. Lies and more lies.

Worst delivery service. Pickup service is even more terrible. I've been waiting 2 days and they didn't pick up the return package yet. I even took it to Norridge. They wouldn't take it so they sent me to FedEx on cargo rd. They wouldn't take it so I scheduled a appointment for pickup. A driver came by. He wouldn't take it because it was in back yard under the patio because it was raining and that's where they put it when it was originally delivered by them. Now I put it in the front porch and they have not came yet when they said in the morning and it's going on 4 pm now. I am disabled and now I hardly can even walk now because I have been moving around this 50 pound box for 3 days.

Terrible company. I've filed many complaints and cases seeking contact with FedEx investigation for fraud & theft of packages. I've received nothing but lies about being contacted back. Police investigation and civil suit forthcoming.

Awful company… In the past I had ordered a part to fix my fridge compressor.. Paid extra for overnight delivery so I could make the repair the next evening the latest and to ensure I wouldn’t lose food in the fridge. It took this crappy company 2 days to pick up the order from the appliance repair parts warehouse… 2 days… Lost everything in the fridge… Last week I had a small treadmill delivered… It was a birthday gift for my MIL… It was delivered on the day I was supposed to gift it… Box went 15 rounds with Tyson… holes all over the box, ripped and destroyed… Tried filing a claim but they make it so difficult and I was too pissed of and late to the party.. as I type this amazing review, I’m waiting on yet another Fedex delivery that’s over 2 days late … and needs a signature… Joy…

FedEx should not be allowed to to continue damaging people's property. They should not be allowed to do the things that they do in December. The FedEx driver drove into my yard backed into my tree. I was being nice. It was the holidays. It was an accident even though the one fled the scene after hitting my tree so I called FedEx, went through the process and now they're denying my claim.

I am deeply unhappy. My package required a signature and I released the signature through the app. The driver clearly didn’t look at the release and just drove back to Salt Lake City. The package had attempted delivery at 230. When I called Fed Ex customer service, clearly in the Philippines, the rep said, "Sorry, you need to drive the five hour round trip to go pick up your package." I said this package is perishable and needs to be kept cold. I needed the medication delivered when it was expected.

FedEx always delivers my packages to the wrong address, even though I include specific instructions, which the drivers never read. Customer service is not helpful at all, either. I'm tired of dealing with FedEx.

Fed Ex has to be the worst, most unreliable delivery service in the world. Let me start off by saying that the driver took a picture of my package at a business that wasn't my residential home. Next, how the items that I purchased were for an upcoming event and they can't be replaced, because I received the last of the items. Then it's impossible to reach a live agent to even track your items, and I don't believe that they employ any live agents at all. The whole ordeal has been severely mentally draining. Leaving me stressed and unable to attend a very important event. We need to file a class action law suit against Fed Ex for punitive damages for, loss, pain and suffering.

We ordered the package of a gaming keyboard for our 11 year old son at 15th December for Christmas. It said it would come 23rd December. 23rd December comes by and they just noticed it and picked it up, whole christmas ruined for my son, at 24th they were in Indonesia and so was it stuck there for 6 whole days before finally getting to France. Then after a day it went to my country, Germany, and I was very happy. I thought that it's just a matter of 2-3 days as they promised but I was very wrong. I waited 4 days till it finally arrived in my city, I was very happy. Then I had to wait 2 extra days till it finally got delivered right? Well wrong because they said they tried but they couldn't deliver it at 5th, what was understandable because there was 1 digit off. We called support to change our address. It went back to the Fedex local in my city. Now I've waited 2 days. Still no updates.

I ordered a package to be delivered to a family member in another state. The package was out for delivery for over a week. I called FedEx and they investigated the issue and determined that package was indeed lost and to file a claim with the shipper. A week later, the tracking number suddenly converted to delivered on time and signed for by the intended recipient on the estimated delivery date. How can a package be called lost a week after the delivery date to now delivered on time. The signature is forged as the recipient was not in town when it was delivered. Now the shipper won’t refund the lost package because it is now marked delivered.

This has been the worst experience with FedEx, I sent a package overnight on 12/23/25 to be delivered 12/24/25. I was charged $96 at the office in Pocatello ID, never told it would not be overnight. I was having food delivered. I did ask since the holiday would it get there overnight, never was I advised no. The package didn't arrive til a week later, when I called customer service they put in a request for a refund, I called several times always told being reviewed, I called 1/6/26 spoke to customer service (that was a joke). She did said their refunds are frozen due to holidays and mine was being denied which makes no sense. I paid for overnight & didn't receive overnight delivery.

I’m extremely disappointed with the service I’ve received from FedEx. My package was supposed to be delivered on Saturday, January 3rd, and it still hasn’t arrived. I’ve been calling FedEx repeatedly, but they haven’t given me any helpful information on where my package is. I even went to the local FedEx location in person, and they couldn’t locate it either. The tracking still says it’s “in transit” even though it was scanned in at 4:46 AM this morning. This level of service is really frustrating and unacceptable. I hope this gets resolved soon, but right now I can’t recommend FedEx based on this experience.

Didn't receive notification of delivery by text and delivery driver did not secure package in kiosk. As a result of their negligence, package was stolen. This is 2nd time this has happened when no notice of delivery should have been made by text, if not delivered to apt. door.

By far the worst delivery company. I've experienced every possible issue from delivery date changes to late deliveries to packages left at the wrong door to theft of packages due to leaving shipments in some miscellaneous areas 2x. I tell all of my online vendors not to use FedEx for me and I will not send packages using them. Customer service is horrible and the website is not good either.

This company is ridiculous. Every time we order something from somewhere and they use Fedex, I just cringe. This time I ordered a phone from Rogers. Unfortunately they sent it through FedEx. So just like last time. We waited for 4 hours today because it was going to be delivered by 12. We have a small place. If someone is at the door we'd know. And once again my current phone beeps. Oh look we got an email. Just like last time. Telling us nobody was home and they have to come back. Like what the actual hell. We checked outside and just like last time we have a note stuck to our door saying the delivery date is changed for next week. Are you freaking kidding??

Terrible service. Packages often get stuck in delivery hubs for no apparent reason with no tracking or communications. Not reliable. UPS is much, much better. People use Fed Ex largely for signature requirements that are a hassle as well.

The FedEx hub located in Braselton Ga is one of the worst customer service companies I've ever encountered. For three years they've been consistently delivering packages multiple days late to my address. I stay home for packages I need to sign for only to not have them delivered. My most recent delivery was supposed to be a 2 day delivery. It's now on it's 4th day and the second day in which I've stayed home all day. Their "window" of delivery stating, "before 8pm". So basically no window. Google reviews rate it a 1.5 out of 5 stars with over 1000 reviews. Nothing gets done to correct it and there's zero accountability. Avoid at all costs.

Today at 11:29 A.M. on Progress Dr. in Springfield, Ohio a FedEx truck coming out of a business nearly hit my $72,000 vehicle. He was not even looking for traffic so I had to swerve and honk to not be hit by the driver. When I honked they stopped and honked back like I was the one in the wrong. Worst delivery company in history. Man if he would've hit my truck, I probably would've gotten the insurance and a lawyer for a lawsuit because this person should not be driving at all, let alone a huge delivery truck. What if it would have been a person walking. He would have ran them over. Terrible driver!

I normally don't write reviews, but if you need to call Customer Service, don't waste your time. AI has ruined the customer service industry and FedEx's Customer Service line is the worst I've experienced. I had the accurate tracking ID number AND Door Tag numbers that I provided several times to the AI, but she kept saying they were not correct. I tried to speak with a representative to resolve the issue, but the AI would not let me past, no matter how many times I requested - the call would just end. I spent several hours "on the phone with them" only to still be confused where my package is because there's no other option to find out. Would give 0 stars if possible.

Package overnight priority supposed to delivered Dec 23rd, but over a week not delivered, arrived last destination on 23rd, shows FedEx Las Vegas distribution facility..!! No change. Still waiting. Already 2026!!

Terrible. Wouldn't use FedEx if it was the last resort. Only used as prescribed. Every time I order from here there's always a delay. Hasn't not been once I have a package that hasn't been delivered. And ordered the 22nd and nothing. Was supposed to be here by Christmas. Has been delayed for 3 days and now another 2 weeks like what is this. And poor customer service. Won't even do anything about it.

I need a FedEx Home Delivery manager from Cambridge, OH to call me **. It's getting ridiculous. My package's driving around out for delivery but then no attempted delivery made! What is going on? Why?

Very poor customer service with all these bad reviews and still more bad reviews. Just don't understand how and why they haven't changed. Obviously the owner should face penalties since he advised don't care about his business. Sorry rich business. That's why but people count it and the people should have some kind of relief on how we get treated. We the people made this business by trusting in it. Reason why he is rich and the service workers should all be fire for the reason how they all say the same things to every customer.

I paid for an overnight service from Los Angeles to Redding CA. Instead of the next day delivery service FedEx delivered my package a week after. My package contains a rent agreement and cashier's cash to the property manager. I was trying to get an apartment for my son who now works and lives in Redding. He is being staying in the hotel for more than 2 weeks. Because FedEx failed to deliver the package as agreed. I lost the apartment that I was so close to getting for him.

FedEx caused my blind husband to fall. Package was left half on entryway to front porch. Box was all wet. Filed complaint and received a call from Fedex this morning telling me driver does not read or speak English! She said I could leave signs but driver DOESN'T READ OR SPEAK ENGLISH. Scary isn't it to know they are out driving.

It's taken them 6 days to move a package 5 hours from its original location. The entire trip to my home is 8 hours. They said the 27th, it's now the 30th and it hasn't moved in days. I live in nevada. I could have driven to new york and bought a tv and driven home by now.

They don't deserve any stars. The worst delivery company out there. They always just through our packages from their door into our driveway, our house sits a little way off the road but there is plenty of room for the drive to drive up to our front porch and turn around, they don't even need to back up (we're on an acre). Other delivery drives have no problem. Only FEDEX. The last package was of course in the middle of our driveway by the street and the picture I received from the drive said 'deliver to front door'...not even close.

Package arrived at Anchorage hub on 11/29, hasn't left a month later, still there on 12/29. Customer service non existent. Site buggy-will not send a verification code by text or email in order to change password. Hard to believe they are not bankrupt or sold and dismantled.

Terrible service. I paid over $100 for priority overnight to get my envelope which was a passport, I needed my package as an emergency since I have a flight Monday very early in the morning. I contacted customer service and the first girl told me my package was in the OKC facility so she told me she was going to personally help me with that and I had to give her my email and contact information, I never got contacted. I called customer service for the second time and another girl answered me. She told me she couldn't help me at all and much worse she sent me to the facility where my package is, telling me they will close at 5 pm, so I drove to the facility and it was closed, nobody over there who could help me.

FedEx is not concerned about people who have disabilities or can’t have access to carrying a package or a box. All the time I’ve bought from Wayfair they leave it in the mailroom. I have requested to leave in front of my door and drivers don’t follow directions. My mailroom is in another building and I am a Parkinson patient who falls all the time. I don’t have any one available to help me bring the packages to my apartment. If they have a Delivery Manager service and I have it specified to Front door delivery, I can’t understand why they leave it at the mailroom.

I can’t even make a FedEx account online to file a claim because it says my address does not exist, even though it auto populates on their address line when I start typing it in. This house has been here for over 50 years and gets packages all the time from all carriers including fedex, just lately fedex has been terrible and delivering packages to the incorrect house (like whose house is in that proof of delivery photo? Cause it's not mine) or the packages just never arrive and I have to contact the merchant and they just issue a refund, my question is where are these packages going? Back to the merchant? Cause they never make it to me and when I track them they just never update they stay in transit forever. I could understand if these were packages on their plane that exploded coming to hawaii but no these are packages ordered way after then!

FedEx is a masterclass in incompetence. Missed deliveries, useless tracking, and customer service that couldn’t care less. Somehow they always find new ways to screw up the simplest task. Why even share timetables for delivery if you can’t stick to them.

FedEx continues to fail. Simplest of things can't be accomplished by the incompetent FedEx employees. First of all, we hall a longer porch with the front door being about 15 feet down one side, why is it that FedEx is the ONLY delivery that leaves every package on the steps or barely on the porch, whereas every single other company can get the packages to the front door? Secondly, FedEx delivers, they drop the boxes upside down, on their side or however they want. Literally just happened 10 minutes ago. Large box was delivered at the end of the porch with the "This Side Up" pointing to the ground, because it's upside down. Complete idiots that do not care about the packages or their customers.

Fedex marked my packages as delivered when I never received them. I never got an email notification, a picture of where it was left, and never signed for it. I opened a claim and within 2 days it was closed saying they delivered it and to get with the shipper.

I will never use this company again. They often deliver my packages to our neighbor's house even though my house and mailbox have large numbers indicating the address, in clear view with nothing blocking them. This causes major issues with certain orders that are time sensitive and urgent. Most recent a package was delivered last week to my neighbor and I just received it today, but the item is non-usable now and can't be replaced for another 2 weeks. A signature for my packages is always required but the driver took it upon himself to sign for me and leave it on my neighbor's porch. Horrible, unreliable, and worthless company.

They charge extra for guaranteed delivery but do not ever deliver by the guaranteed date. Lie about packages being delivered on schedule until the end of a business day and then inform you the packages are delayed. When confronted, they admit to knowing the delivery was going to be delayed in advance.

I shipped a time sensitive package via FedEx thinking that their brand would represent reliability - this was a huge mistake. The package was delivered late with no updates along the way and zero customer service to help work through the late delivery. When I requested a credit due to the high cost of shipping overnight because it was delivered yet late, customer service did not care nor try to help in any way. And when I attempted to escalate, got nowhere. Save your money and go elsewhere if you need reliability and any kind of service. This is the last time I'll use Fedex.

Confronted a driver driving for Federal Express on December 23rd 2025 1:30 pm. In a twin city suburb. Came driving down the wrong side of the street as if this was United Kingdom, Australia or countries that's their driving laws. In America it's the right, no exceptions except for law enforcement, ems services. When confronting this driver he got violent and shoved, knock me to the ground in a violent rage.

I had 2 packages to be delivered today… I had 2 packages to be delivered today 12/23/25. Each weight 118lbs. I have 2 three foot signs at my driveway showing where my house is because there are 2 driveways close to each other. They delivered to the wrong house!! I called to have them bring them to my house. Told me they would come sometime today. I waited. Getting late. I called back. They told me it would be tomorrow before they could come back out. Well it's going to rain so my cabinet will be destroyed! This is in London Kentucky. Someone in charge needs to do something about their delivery people!! This is not the first time. You put details for them. You put signs out and they still don't pay any mind to them. Absolutely the worst delivery company!!!!

I live in a house with a front door facing the street. But just be side the Front Door is a brick planter. The delivery persons put packages in front of the front door where they can be seen from street. Very easily they could put it behind the brick planter. But no, they put it in front of the door. I getting tired of this lack of intelligent observations by the delivery drivers.

Paid for First Overnight guaranteed delivery. Driver marked "Business closed" at a federal office open during normal hours. Building was open. Driver fabricated status. Money-back guarantee is a lie. Filed claim - denied. Called customer service - disconnected mid-conversation. No escalation. No accountability. This is systematic. Drivers fabricate statuses to avoid deliveries. "Business closed" when open. "No access" when accessible. Entire apartment complexes blacklisted due to internal disputes. Missed critical deadline. Legal consequences. FedEx loses nothing. Do not use for legal documents, medical supplies, government filings, or anything time-sensitive.

Zero help or customer service! They are so bad that they refuse payments for delivery, I mean most companies want to get paid they are so backwards that when you go in to pay they refuse… total idiots that want to hide behind ai chat it’s and play hide and seek for their money each week. 1 star only because it wouldn’t let me go lower.

The delivery from Chewy was marked delivered but the verification photo showed a location that wasn't mine. It was also unrecognizable so despite their suggestion that 'I go find it' it was impossible for me to do this. Upon contacting customer support I, FedEx conducted an investigation based on the tracking #. Now on the form I selected "delivered to wrong address". After a few days of investigation I received an email saying the case was closed; the package was delivered. This if course was already known. FedEx then suggests to contact the seller which I did. Chewy immediately sent out another order.... to be delivered by... FedEx. I am now awaiting delivery from... FedEx.

Fedex is a nightmare! They don’t pick up packages or deliver on time. They use old white vans and U-Haul trucks. So twice they come to my house and deliver 1 package and leave 2 remaining on truck to beat the crap out of it for 2 days. Then when they do deliver it the box is completely open and everything banged up. So I got the manager's # so I don’t have to talk to someone overseas! They have combined express with ground transportation and no difference in service, just ripping you off for MORE money for the same terrible service. USPS gets your package here in half the time for half the price. UPS is the absolute best mail delivery service. FedeX is garbage at best. FedEx is owned by a bunch of investors. Who could care less about the service or anything else. The former owner died and all the good service died with him.

They received a package/envelope in Everett, Washington with overnight service to Portland, Oregon on Friday. Monday at 1pm, tracking shows it sitting in Memphis TN showing on-time delivery in Portland....sure. I called the customer service line. Had to go through many prompts before I actually spoke to someone. They were clueless and spoke English poorly (clearly an overseas call center). Spoke to an "escalation agent". Not much better. Lied to me immediately. I told them this was a prescription, and I was leaving the country the next day. Didn't seem to even register with them. I'm sick of companies farming customer service out to call centers overseas. It's always a problem.

They could not even deliver a simple envelope to a bank and then you start with the call centers and everyone says they're a supervisor and they are not. You can never talk to a manager. What a complete joke. This is the cable company of the 90s. Save yourself a lot of time and use UPS or USPS

Drop the package at "real FedEx office". After 2 hours the package arrived from East Coast to CA???? Call them up to find out where is my package. They do NOT care, and just hung up two times. I am paying for it, and the package is lost plus they do NOT want to talk about it. What kind of company is this? They should be gone from shipping business.

I am an Etsy merchant and mail literally hundreds of boxes during the holiday season. FedEx has blown me away with their professionalism, both in their shops and in terms of delivering things quickly. USPS doesn’t even come a close second to the efficiency of delivering parcels. Thank you, FedEx, for a fantastic job well done!

Never on time, everything is a operational delay, packages constantly left at wrong spots even with directions. I wish companies would stop using FedEx. Next day service never shows up next day so I might as well pay for regular shipping from other companies that end up delivering on our before FedEx.

Every package has been late. The FedEx in Grove City won't respond to the main store when they call. The tracking is never correct. One of my packages was supposed to arrive on 12/16/2025. The package still hasn't arrived. I have been getting updates saying it will be delivered but it never comes. I have tried to rea h them so I can pick my packages up since it is at my local fedex but no one responds. I will never ship fedex. I wish my orders wasn't shipped using them. They're horrible.

Purchased a car and the dealership used FedEx to ship the Title big mistake. FedEx never delivered it and me as the recipient. FedEx refused to talk with me and the dealership went ignored. A expensive vehicle rare and the title is in limbo because of FedEx poor delivery management and oversight. The shipment never delivered yet every AI and response is that it’s delivered and the customer support closes the claim and says simply, "We show as delivered. Contact shipper for a refund or reship" - it’s a friggin Title to a vehicle. You can’t just reship a Title. Avoid FedEx and use a more reliable shipper for sensitive and legal documents. Guess FedEx supports Title theft. What is next Identity theft?

If I could leave a negative review I would. I will also no longer shop with brands that ship via FedEx. Two of the screenshots are from packages attempted to be delivered this month, December 2025. One was sent via Amazon (had I known I would have never ordered), another was a gift....then you see my conversation from 2022. I cannot begin to tell you how much I detest this company.

I have been waiting for delivery of a very expensive item since the 17th of December. FEDEX keeps saying it will be delivered by end of day on the 17th, then they updated it to be delivered by end of day the 18th, then they did the same thing for the 19th, and here it is the 20th and FEDEX still has not delivered my package. I am certain the driver stole it. Personally drivers that do this kind of stuff should be arrested. This item was a special gift for my husband for Christmas and now it's still not here. That is all I can surmise is that the driver either stole it or sold it, and of course, it will NEVER be delivered. I called FEDEX Customer Service numerous times and all they tell me is that it is OUT FOR DELIVERY. For the past 4 days now. AWFUL SERVICE, AWFUL EXPERIENCE, AND I WILL NEVER recommend FEDEX to anyone in the future. Hope something like this happens to them. Sorry for being so bitter.

I'm on my 3rd attempt at a delivery. No tag yesterday, no doorbell ring today or yesterday. The customer service associates was nice enough but one can't do anything and the other flat out lied and told me I could pick it up. Super unsatisfied. It's a great service until you need a signature.

Just spent 2 hrs trying to let FedEx know they'd left a misdelivered box at my condo (wrong address, wrong city, wrong name), and could never get beyond the recorded voice demanding a Door Tag # (there was no door tag, they left the box). Every phone and online attempt to reach a live agent resulted in being shunted back to the original misnamed Customer Support # and I was back in the same loop. Same with trying to file a complaint. How? Contact Customer Support! Wretched, non-existent Customer Service.

Had four packages held at the local FedEx facility for days and never delivered. The most urgent one was a thermostat for my heating system that had quit working. I ordered a new one from Amazon on December 6th, was shipped via FedEx by an Amazon seller on December 7th and the package arrived at the local FedEx facility in West Chesterfield NH (35 miles from me) on December 9th, and I received a notification on December 9th that package was out for delivery, seemed good. However, FedEx never showed up, and I continued to receive the same notification from FedEx everyday for the next 9 days. According to the FedEx tracking site, the package was loaded on a local delivery truck every day for 10 days in a row, but returned to the local facility at the end of the day, with reason provided as, "Local weather delay - Delivery not attempted."

Watch your items once they hit Rockford! 3 packages of mine have been lost as soon as it hits Rockford! I would strongly suggest using a different company for shipping needs! FedEx better check into your Rockford site!!!!! Complete BS!

What absolute dog sh!t. They said they were on their way in a different city then suddenly shows up as attempted to be delivered in my city. Ask them to put it as a facility, go to facility next day. Not there. Leaving today and can’t go back to the store to get it and they say they can’t hold the package. I will never use FedEx again. They never even left a note at my door like they said they would either.

I navigate the web site and wonder what 3 years wrote this. It is horrible to navigate and nothing works. Very bad for business and frustrating to the customer. Get a real coder or web site programmer. This one does not meet the standard.

FedEx lost my package. They insisted that it had been delivered to the locker room in my apartment building, but I checked with the leasing office, and we opened every locker— it was not there. They also reviewed the delivery log and confirmed that there was no record of the package being delivered. I contacted FedEx to report the missing package, and they told me they would follow up with updates. I waited a week with no response. When I checked their website, I discovered that they had closed the case without notifying me at all.

Absolutely useless. I could have resolved it speaking with someone in 2 minutes, yet here we are several days later and nothing. Mistakes happen, it's how they address them that is important. If you are a vendor and shipping says FedEx, I will not purchase from your site.

Fedex failed to deliver an Amazon package repeatedly. The third time the tracking site said the package was undeliverable. I called customer service and the representative said the driver entered the wrong code and that they were positively going to have it delivered the next day. I even got a call from some representative saying it was on the truck and would be delivered today. I received an email stating the case I had opened was closed. The package never arrived. Now when I try to call customer service the auto attendant will not connect my call and takes me in circles because it will only give me updates for the tracking number it has attached to my phone number. So I get the package when they bloody well feel like they want to deliver it.

Shipment was supposed to arrive between 12 pm and 4 pm. When it was clear that they weren't going to arrive in that time window, I tried to call their customer service number. I was unable to speak to a human, after at least 15 minutes of trying. The driver arrived at 4:30 pm and was very rude.

FedEx has a deceitful practice of paying import duties ahead of time without notifying you. They will then deliver the package to you before demanding payment for these fees. If you do not pay these fees they will send your case to debt collection. There is no simple way to contact them to correct this type of issue nor do they have any interest in doing so. If I ever have the option to avoid this company I will do so for the rest of my life. I encourage you to do the same.

Worse shipping company out there. Been waiting over a week from expected delivery date and each day it says it's on the truck with my driver Anthony. This is after days of sitting in Ohio and then Wisconsin. Would NEVER recommend them!

Worse delivery company out there. They can't seem to read a zip code any longer. Their AI is probably one of the worst experiences I have EVER had. Customer service is nonexistent. I will stop purchasing from any company that uses FedEx to ship items.

I am writing to let FedEx and the world know about my FedEx driver. My FEDEX Trudere Logistics drive name was Mr. **. He came to my house to drop off a package. Unfortunately I was not home to pick it up. He was nice enough to go the front office to drop the package off. Because you had to sign for the package he couldn't leave it. Mr. ** was nice to leave his personal phone number in the office to allow me to reach out to him to get my son package from him. That wasn't all. I reach out to Mr. ** to inform him that I was at work. He said that no problem. He said, "What time do you get off." I told him. Then, "Let's do this. Call me when you get off. I will tell you my location then you can meet me there." Thank you so much Mr. ** for kindness that you showed to me on 12/9/2025. FedEx I just wanted you to know that this sweet man love his job. He goes way above his call of duty for every package that he have to drop off. Love You Mr. **.

FedEx continues to lie and lose people packages still. My package has been sitting in some sorting facility for two days and no movement. As a person who have prior experience, your package is lost or stolen. They don't read the reviews because they don't care. I begged the shipper not to use FedEx because I knew this was gonna happen. If you can use someone else, please do so. Do not trust them because their integrity is -20.

Package wasn't damaged. Delivery Guy was very friendly, he did his job and more. Good with the animals. My 📦 arrived on time, very happy. Item was very big. I couldn't handle by myself. He took care of everything.

I have personally never liked FedEx and their services. They never deliver on time nor is their tracking accurate. When you call customer service, they say anything to get you off the phone. They have had me waiting 2 days for a package, that needs a signature, still nothing. I will never recommend any business to use this service. It's awful.

I sent a parcel with gifts for ** children by FedEx, and I was promised that it would arrive on time for an international flight. The package was two days late and missed the flight. Now, the package will be in stock for a week until the next international flight. ** children who are suffering from the war and deserve Christmas gifts, like all children in the world, will not receive Christmas gifts on time because of fedex.... Shame on you fedex ... you do not care about your customers...

I ordered a couch, December 2nd 2025. The delivery date was supposed to be December 05 via FedEx. Their tracking system state it was loaded on a truck and out for delivery on Friday, December 5th. It didn't show up Friday, Saturday, or Sunday. I called FedEx Monday, December 8th. They insisted it was it for delivery. I talked to a FedEx rep, she said it was delayed due to weather. The distribution center delivering this couch is 30 minutes for the receiving address. There hadn't been any bad weather for a week. They made excuse after excuse about losing the couch. It was scanned to the distribution center and to a truck. They probably scanned it, but didn't load it. How does a couch that weighs well over 100 pounds, 83 inches long, and at least 30 inches tall get lost? FedEx tracks every second of every day for their associates. My biggest concern is the excuses, horrible customer service by their reps, and lackadaisical approach.

Incompetent drivers who never follow delivery instructions. My i stole tons say to leave at my door. They are either left at the office, or just dumped near the mail boxes. Last year I lost $2000 worth of medicine due to delivery instructions not being followed. Customer service can barely speak English.

Let me point out that there are over SIX THOUSAND 1 star reviews on FEDEX and well LESS than ONE THOUSAND 5 star reviews. You couldn’t even add up the 2-5 star reviews to equal all the 1 star reviews. Let that sink in. More than twice we have had our packages lost by FedEx totaling over $1,000 in lost/ stolen products. Luckily the companies we purchase from aren’t scum of the Earth like FedEx is and will work it out to ship us new material, I would just suggest that if companies want to save money they go away from FedEx and use a far better, more accredited service such as UPS or even DHL.

If I could give FedEx less than one star I would. First, I have a long driveway and the drivers are lazy. When I actually do receive my packages from them they are thrown into the trees at the end of my driveway. Currently, I am awaiting a couch I ordered. It has been "on delivery vehicle" for 5 days! I have watched FedEx drive past my house. Why is my couch being held hostage on a delivery vehicle? As well, I currently have another package that supposedly arrived at a FedEx location 6 days ago and has not shown any movement since. The customer service is an absolute joke. They offer no real solutions. I will literally avoid ordering from companies who ship via FedEx going forward. Do better, FedEx.

If you want HORRIBLE service. Liars for representatives. This is definitely your company. Our local mail delivers faster. We have gotten told two answers from them. And they keep saying it will arrive, but it doesn't. Don't waste your money on them.

After three weeks my shipping was returned totally destroyed. I been trying to contact them, nobody answered. The claim site is not easy to find and not easy to navigate. Finally, After we submit the claim, it was denied because they said it was out of time. We lost our merchandise, the shipping fees, and the worst is that my recipient client is not satisfied with my service now.

I received a package that didn't belong to me 12/3 that belonged across the street and I called Fedex 12/3 and the 4th as well as best buy the shipper to right a wrong, and they wouldn't do anything unless they had my email address so they can do some paperwork when customer service and the customer interest wasn't the priority and they never came to pick up passed 3 days... Finally a neighbor got it and returned to the original owner as I'm unavailable to lift as well as Fedex unless you provide an email for their mishap...

This company is by far the worst delivery service. Almost everybody works there is incompetent. They can't tell the truth and they send you to location saying they have your package, you show up and the location says no package. What a waste of time and efforts.

Garbage, straight trash- I waited 3 days for my son's package to get told it was delivered, which was suppose to be to my address. It never came, my son opened a claim. Fed Ex is trying to say it was correct and delivered. Which I know for a fact wasn't.. This isn't the first time we have had issues with packages never being received..

Fedex has changed drastically in recent years. When they first started, they could be trusted to deliver the package on time, in good condition, just as promised. I am in a suburb of Fredericksburg, VA and am only about two miles off of the major highway, and only 30 min from the facility Fedex uses, so not rural at all. We do a lot of online shopping and to be honest, when a company says they use Fedex I ask for other carriers even if it costs me more because they are so unreliable. We have repeatedly been told that a delivery is scheduled and is coming on a particular date, by a certain time. The package is on their truck. Only for the time to come and go and no update given, no contact made, no package delivered. You may say that it is due to the holidays but this happens at any time of year.

That is the worse delivery company and the customer’s service doesn’t help you, they can’t delivery on time or in the right address and you never know where is the package, when you ask about that the customer service doesn’t help.

FedEx is the Worst shipping company!!!! I will never again purchase from any person or company that offers only FedEx as the shipping option. I have watched a big ticket item (granddaughter’s Christmas gift) travel back and forth across the entirety of the continental US…. I receive an update today that my package arrives between noon and 3 and my driver is Felicia to only receive another update at 2 that package has been delayed, estimated delivery is now tomorrow!! I HATE this company, I have never had a pleasant experience where my packages arrived on time without delays with this company.

Other day FedEx driver too lazy to drive up my driveway. Dropped a 1100.00 package on main road by my mailbox and threw packages of neighbor on top of her mailbox. So sick of their lack of service. Yet again dealing with them not delivering a package that was suppose to arrive three days ago. I got a pic today. It arrived at a person's home unknown to me. I have now lost count of the times this has happened.

Fedex lies about attempted delivery, out for delivery, exceptions, delivery date/time and “promised” delivery by date over the phone by customer service agents. For 4 days they have been updating the delivery date/time once the previous time has passed. The 1-800 number is no help.

I was a daily shipper with UPS and sometimes FedEx for 25 years. FedEx was always terrible and I encouraged customers not to use it. Five years after I retired things have not improved, in fact if it is possible, FedEx has actually gotten worse. My package from B&H photo was shipped overnight priority on Thursday. By Noon Friday, it was lost and the FedEx BOT insists it does not exist. A delivery was attempted using a remote door on our building that no sane shipper would try. So it got returned to wherever. I called B&H and we arranged to have it shipped to a dollar store about 20 miles from me. It hasn’t shown up (this is five days later.) and the automated Bot again says tracking number does not exist. What a useless service!!!

Attempted to reach a FedEx store or even and operator. The automated system is designed to prevent speaking with someone. Sent out a parcel via the San Francisco Stanton store. When I went to track the parcel, found that the receipt did not print out in the Tracking # section. Simple, Sinai called to ask for help in identifying the tracking number. Nope, can’t get thru to a live person… They suck is the phrase of choice this holiday season for FedEx. Called over and over and nothing, nil. The system even hung-up on me twice.

We have drivers that try to deliver before we open. It is in our profile and our entrance area what time we open. Usually we get them later that day but sometimes they attempt the next day BEFORE WE OPEN AGAIN!!! So you have to spend time and frustration trying to your package. Of course, all of their contact is automated, even the "return call" is an automated call that says "sorry we missed your call" and hangs up on you when you answer their call back!!! It creates a lot of anger towards a company you are giving money to. How I wish there was true competition. PS sometimes you don't get your package and they don't pay their claims either. Legalized theft?

Liars and thieves everyone. Boycott FedEx to all our benefit. They are the worse. Always late, left packages in wrong places, wrong houses, wrong planets (if they could). They simply don't care about you.

My package has been out for delivery now for almost a week. The note stating weather delays. Looking at the tracking it has been on and off the delivery truck 4 or 5 times now. The weather for the past week has been seasonably cold and sunny. I also see the Fedex truck going through town making stops at the local Dollar General daily. What is the excuse about weather delays about?

These ** people have had me home for four days waiting to sign for a package. Thursday, Friday, Saturday, and now Monday. All four days they've said they're coming and give a four hour window and then every night about 8pm the status changes and says it's "still on the way but we're working to get you a new delivery date." I've never seen anyone more inept at their job besides Biden.

FedEx driver hit my SUV that was parked in my driveway. Didn't admit to it. And then when I put in a claim their insurance company refused to pay for the repairs. Because of how they treat customers, they should go out of business!!

I ordered a snow blower. FedEx gave me a delivery date and a tracker. I waited for hours for it to show up the tracker's shoulder was in my town. And when it got close, then it suddenly went back. The other direction and told me it had been delayed by weather. It will be arriving the next day. The next day, I got the same message and the next day. The same message The weather in my area was not bad. The roads were clear. I saw other FedEx trucks in the area. On the last day, I told them to keep the package. I no longer wanted it. They said it would be at my house by 8 PM. I'm still waiting, and it's 2 hours before 8 very poor. I hope to never get another package delivered by fedex.

So awesome when you spend 50$+ on overnight shipping just to not receive your package for 4 business days as it sits 1 state away for 3 of them doing nothing. Customer service isn't any help either just a robot that repeats the same BS.

I ordered an item and unfortunately didn't have a choice on carrier. Fedex is always my last choice. They are worse than USPS and that's hard to do. The package was supposed to come on a Thursday but got delayed several days. Today is Saturday and it was within a few miles of me (I live in the country and it was close enough to show the map feature) it never showed up and is now saying it won't be delivered till Monday. 4 days late. I tried to call customer service but it's "after hours" so it just hung up the call. What kind of business this size doesn't have an after-hours customer rep? They have no way to give reviews because they know it will be terrible. Very rarely do I actually get a FedEx truck that delivers. Usually, it's a sketchy U-Haul rental truck going 70 mph down my dirt road. Don't use them if you don't absolutely have to.

They originally indicated I would receive my package on Friday. I stayed home in anticipation. No package. Then they rescheduled delivery for Saturday by 1:30 pm EST. It is now 8:00 pm and still no package (and I waited home for it all day). I called FedEx and they gave me a lame reason it wasn’t delivered today was because my address is listed as a ‘Business Address’, which is not true. They have made deliveries to my home numerous times. I believe it is just a driver making excuses.

Zero stars, but I can't select zero stars. Completely useless delivery estimates. Impossible to contact a live person via phone or chat. Going back over 12 months, I haven't received a package that was delivered less than two days late. The last package was soaking wet and half open (it hadn't rained in over a week). Do yourself a favor; explore ANY other shipping options or, if there are no other options, purchase the item (s) from someone who doesn't use FedEx. Their company founder was a Marine, and as a former Marine myself I can guarantee that Mr. Fred Smith is rolling over in his grave.

Fedex keeps throwing or tossing my packages. This is unacceptable. The package that was delivered today says fragile and has up arrows but was dropped and on its side. I have videos of several packages that were tossed including today's delivery.

Every time I order and they get the package it is a shit show. Funny how Amazon gets things here from china faster than they get a package 600 miles for me. I will be paying extra on shipping to not use FedEx from here on.

Has to be the Worst postal service out there. I would rather a horse and buggy bring my packages. It would get here faster. The always have an excuse why they're late or don't show up on time. They suck!!!

9 out of 10 deliveries will be delayed from 2 days for "Next Day Air" that you paid 150% more for to 3 weeks on "FedEx Ground." On delivery, the package will be left on the ground to be destroyed, not in the designated receiving location. There will be no contact with or from a live person. They rely on an AI chatbot with extremely limited capabilities that will finally tell you, I can't assist you." Any successful attempt at reaching a live human will result in "you'll have to contact your shipper." FedEx will NEVER take responsibility for their service failure because they encourage it. I assume this applies mainly to residential recipients. No business would put up with this lack of care, however they continue to allow it to their customers.

Three days in a row they say my package is out for delivery. Driver pulled up yesterday and then left. No delivery. Last delivery from Sherman, Tx FedEx was a pair of eyeglasses that the driver threw up on the front porch. Horrible shipping company. Many people in my town have missing packages from Fedex right now and picture of their packages on other people's front porches.

FedEx left my package on top of my mailbox out at the end of my driveway, next to the road, instead of leaving it up at the house at the front door or garage as all other delivery companies do. While we have a long driveway, there is plenty of room to get in and out if you know how to drive. They did not send me a message to say it was delivered. I found it the next day about mid-morning. I am surprised it was still there. I went online to file a complaint and found the attached picture they posted. Based on the posts about FedEx they must not train or discipline their delivery drivers. I am surprised they are still in business.

What a joke. Picture is a blurry mess that doesn’t show the package, the house, or anything legible. 400$ item not found and after 2 days FedEx says, “Our records indicate it was delivered (forget that the proof pic doesn’t show anything) so you need to reach out to the seller." I have every intention of leaving negative feedback in every forum I can find because Walmart said “we can prove we shipped it via fedex, it’s an issue on their end”.

Have a package delivered today by FedEx, rainy night. 7:20pm Package marked in large letters PERISHABLE. Where did I find it? On top of my mailbox by the road where it could be stolen or ruined if left overnight. UPS drives to the house, 400ft more or less, leaves it in the garage and often ring the doorbell. Wonder why FedEx is still in business?

Is the worse company in delivering, I have 5 days waiting and waiting and they still don’t deliver the product and they don’t answer. Nothing is the worse. They don’t communicate with me. I don’t recommend them.

Absolutely unreliable. Can’t trust a delivery date. Changes a minimum of 4 times before it arrives. Untrustworthy and wish companies would stop using them. Multiple packages that were gifts or needed at a certain time are now delayed for a second time with no update available.

Worst delivery company on the planet! Since Nov. 17 the pkg was sent. Now 20 days ago. There is no way to find out where it is or when it will be delivered! I have been given at least 3 dates for delivery and it has never been delivered! The staff who reach out are liars and they never do their job, they never have an answer and there is still no delivery date (after 20 days). They take your money and never find where the pkg is and never get the pkg delivered to you. They give you absolutely no answers! I give FedEx a MINUS TEN for review! Still have not received delivery after 20 days!

Horrible is the best way to describe Fedex. My company switched to Fedex to save money. However, it has been anything but a money saver. We have more lost packages which has cost us more time and money than the previous parcel service. The Customer Service is nonexistent and they cancelled their money back guarantee. I would not trust them to deliver anything, one package of checks was left in the median on the road at one of our locations. We called customer service and all they could tell us it was delivered. I went to the local office and the manager quote unquote said "sounds like you don't think I am doing my job", well obviously someone isn't or I would not be here talking to you. The people working there do not care and neither does management.

Long story short. Booked a urgent shipment with urgent delivery fees of $74.00. Parcel didn't reach on time and was delayed by not an hour or two it was delayed by a 26 hours. When asked about money back guarantee they said we have suspended that money back guarantee due to weather circumstances and delays at hub due to shortage of staff. On top of it they want to charge me another $33.00 for parcel being not standard. Ripping off customers and its not the same service. Bad, bad, bad experience.

Worst shipping company. My delivery required a signature. The driver attempted delivery after 7 PM without any notification of coming delivery when I was not expecting any delivery and was not home. Next day when they were supposed to re-delivery I was waiting the whole day with my front door wide open but the driver never showed up. Instead, he falsely stated that nobody was home again to sign the delivery and posted a picture of my door from the first attempt. I reached out to FedEx customer service and complained. Arrogant and not helpful. Then FedEx announced to me that they sent the package back to shipper due to inability to deliver. Terrible! They don't care of their customers at all! I don't know why shippers of goods use FedEx.

Another very negative experience with Fedex.

If I could give them “0” stars I would. The incompetent driver lied about attempted deliveries. I called to complain and they don’t care. I was told to contact the shipper. I am frustrated, losing a deal and making my purchase with a gift card is making this ordeal more complicated and upsetting. The audacity of the driver lying and getting away with it is infuriating. The fact that the company (Fed Ex) has a nasty attitude about it is even worse. The shipper is trying to reach out to fed ex but they aren’t responding. I despise dealing with incompetent people, do your job or find something you can do that doesn’t impact others!

I have had a pack that was supposed to be delivered to me overnight. They left a tag on my door to call them to schedule a delivery since it needs a signature. I call customer service and all I get is a script saying, "Oh so sorry. We can't schedule for you." They will be there again tomorrow, and tomorrow I will be working. "Please leave it at my door." "We can't schedule it or leave it. Call your shipper. We will just keep coming to your door and leaving tags and never work with you to resolve." They are horrible!!!

I paid for a FedEx overnight priority package on 12/2/2025 and it was picked up and at the hub in Memphis by 11:07 pm. Then they say the shipment was delayed. One day, no problem. This package then sat in Memphis until 3:45 pm on 12/3. It finally showed up at the fedex destination sort facility at 8:39 am. Now they are telling me it won't be delivered until tomorrow. Unbelievable.

It’s such a stupid ass delivery company, they did not confirm anything and just returned back my package, when I called them they said they cannot give me any solution & clue with my package because they said my address was wrong?? Ok then what should I do? It’s for the first time I use you? I’ve ordered for many times from amazon and it never happened! Then they told me to call the seller, like? You guys stupid or something? Do you think I call you first before the seller? Even the seller said I should to call you guys because the problem on you! And then they said I cannot know the information about my package just because “they” said my address was wrong??

Terrible customer service. Paid extra to have my package delivered on time yet it took two extra days, wasn’t even able to get a refund for paying to have delivered next day, I don’t see how they haven’t gotten sued.

We had a stove being delivered FedEx. Specifically told them 3 different times that you cannot get a semi-truck to our location. Confirmed they would send a box truck. Sure enough, tractor trailer calls me and when I explained he asked if I could "borrow a truck and meet him at the truck stop".

Absolutely the worst service ever. A package that was supposed to be refrigerated the entire time has been sitting somewhere in New Jersey for the last 2 days. The only status that has been provided other than to indicate that when it starts moving again will let you know. Because this item should have been refrigerated, I'm sure it's no good now.

We had a package delivered today. Never got notification. I just happened to see it when I took the trash out. It was out by the road, fifteen feet off the road. We have cameras, and I went back to look at the footage, and the driver basically jumped off the truck and threw it on the ground, took a picture and then left. Had I not seen it tonight, It may have gone out with a trash tomorrow morning. Very poor service in my opinion.

Drivers are the worse. Ignore delivery notes, mishandling packages. Wish Petco would use a different shipping partner. The last 10 packages the driver has ignored all delivery notes and I am stuck pushing 30lbs back to my door.

FedEx has horrible customer service. I was awaiting a package to be delivered on November 28, 2025. The delivery window was between 12:45-2:45 p.m. Around 4:45 p.m. I went online to track my package as it had not yet been delivered. The app said that the delivery driver was in a nearby neighborhood. At 5:20 p.m. I received an alert that my package had been delivered at 5:17 p.m. I went to the front porch where my packages were delivered and did not find it. I then went to the driveway to see if it was delivered in front of the garage - no package. I checked the app and saw a picture showing where the package had been delivered. I did not recognize the fence and white stones in the picture and noticed that there were two packages and I was only expecting one.

Horrible experience. FedEx needs to do everyone a favor and go out of business. Even TikTok has better shipping than FedEx. They don’t give you an estimated time of delivery until it’s a couple hours from being dropped off. I’ve also had packages just not get delivered (because of fedex). FedEx is by far the worst shipping company I’ve ever used. I will do everything I can to not use this horrible service again. DO NOT USE FEDEX!!

I think it’s time Fedex just goes out of business. They’re completely incompetent and horrible! Once upon a time they were a decent company. Now just seems like they do not care about anything! It’s like they work off a “You’ll get it when it gets there” type of motto! Horrible customer service, lazy delivery drivers, and never seem to have a clue in how to properly deliver packages, poor scheduling. I’m beyond fed up with FedEx!

FedEx is the worst delivery company in history. I have numerous delivery issues with them. They will say they attempted a delivery when they never did - I have video cameras. Their tracking status is always wrong or misleading. I have yet to have a delivery made correctly or a status reflecting the correct status. I would NEVER ship anything with this company and the only reason I have any business dealings at all with them is because some companies that I order from do not offer a delivery choice.

Shipped a one page document to Germany from the U.S. It was supposed to arrive in 2 days (Wednesday). The package did NOT arrive and we were not contacted in any way. When we tracked it online it said they couldn’t find the address. (My son had received other mail there and I could see the location online when I put in the address.) I called and was on the phone for over two hours! I asked if my son could pick it up from the Fedex office to avoid their previous problem with the address. They said NO and the package would be sent out for delivery again on Friday. It did NOT go out for delivery on Friday! Again no attempt to contact us to resolve the situation. According to the online tracking they attempted to deliver it on Monday, but were unable to locate the address again! The package was never delivered! Very disappointed in the service, the lack of communication, and the poor customer service.

If I could give this company a negative 1000, I would. Packages are either stolen or delivered to the wrong home, and nobody can find them. Customer support is a joke to call. They are all liars and thieves. They read from a generated script promising that your issue will be resolved, and you never hear from them again. I have had 7 different orders either delivered or stolen by this company.

FedEx never delivers my packages to the correct address. After contacting every lower level employee, creating probably 20 plus cases. I tried to contact the CEO and they do not care at all. None of them.

FedEx DOES NOT DRUG TEST ITS EMPLOYEES. I have a drug addicted stalker who works in the Arlington warehouse. Says he goes to work high and gets high at work. FedEx does NOTHING! Went to them several times.

I paid 250$ for shipping. I was supposed to have a noon delivery. They said I must sign and be an adult. So I took the morning off of work and then delivery got delayed til 3. Then 5. Then by 8. Then I get a text they attempted delivery with a picture of someone’s house that wasn’t mine or any of my nearby neighbors. I immediately call and they said they have no way to get ahold of driver. Now I had to take off the following day of work as well. They said they would put at nearest FedEx which happened to be 45 minutes from me and I passed about five other FedExes on the way. When I arrive to get my package the guy was the rudest customer service rep I’ve ever encountered. Every time I spoke he said, "1800 Go FedEx." So now I’m wasting another hour trying to file a complaint and get a refund. It keeps saying, "Sorry our site is broken. Try later." I will never in my life ship with this joke of a company again. I pray I never have to receive anything!

3 deliveries from 3 separate companies. All 3 say delivered, I have not received 1 package. So I filed tickets/complaints. Their response? "SORRY We are unable to resolve". I have told Chewy and Wayfair and Amazon, that unless they can use someone else to ship my packages I can no longer do business with them. If you are a company please do NOT use FedEx. You will lose money and customers. Anyone else that considers ordering through these companies please reconsider. If enough people hit these large companies that use them, it will eventually hurt FedEx bottom line and MAYBE they will actually start caring about their customers.

They keep sending my packages to the wrong house. They have my correct address but they are say that the house they delivered to was my address. I've lived here for 47 years and I'm just now finding out I'm in the wrong house. If they delivered to the correct house that means I've been I have been living in the wrong house for 47years. FedEx knows my house better than me. Mm they couldn't have made a mistake so it has to mean I'm in the wrong house. Maybe I should just FedEx myself so they can show me where they brought my packages then I will know what my house looks like and where it's located. Good thing they know everything otherwise I wouldn't know where to sleep at night.

If you are a business owner, I BEG OF YOU NOT TO USE FEDEX FOR YOUR DELIVERIES. I have lived in my current home for 12 months now. I have packages and groceries delivered on a weekly basis without issue from: USPS, DHL, Amazon, UPS, Instacart, Doordash, etc. and yet, somehow, Fedex cannot find my home for ANY package being delivered to it. This would not be that big of an issue if 1.) They allowed for me to correct the address to what “They” recognize it as (a entirely different city and zipcode) via their app or website or 2.) Their customer service department wasn’t complete and utter GARBAGE that refuses to assist, even when logic clearly shows that this is a FedEx issue and not a recipient or shipper issue or finally 3.) allowed me to schedule it from one of their pickup locations alternatively (with many packages, they refuse).

Worst shipping company ever!!! I am beyond frustrated with FedEx. I called them multiple times to make sure my address was updated, and all they kept saying was that the address was “not matching.” They gave zero real explanations and absolutely no helpful solutions. What makes it even worse is that I was supposed to get my package in the morning, and they just kept delaying it again and again. Every time I checked, the delivery time changed. No updates, no effort, nothing. A simple delivery turned into a nightmare because FedEx can’t get their system or customer service together. This company is honestly terrible, and if I ever have the option, I’ll avoid FedEx at all costs.

This is some B.S. I was suppose to get my package today. I watch the damn driver speed drive past my house. Didn't even stop so now I gotta wait another day for their errors. Hell no. That's not what I paid for. This is ridiculous. Fedex don't need to be in business at terrible. I need my things. I'm never using them again.

This is the first time I have to write a review of FedEx. I was very disappointed in the speed that my package arrived. I had to order a new bank card because the one I had was hacked. I explained that I needed my new card BEFORE December 1, which was one week from reporting the incident, because I will be leaving town for ten days on that day. I was assured by my bank that I would get the card by then. They sent the card by FedEx, using and paying for OVERNIGHT EXPRESS delivery on the same day I reported the hack, which was this past Monday, November 24. I did not receive the package until today, which is Friday.

Disgusting company! They charged me $100 fees for package from Italy! For a small 2lb box! They kept my package in storage for 10 days and now they want storage fees!!! Used a wrong code for the item in order to charge more fees! You deserve 0 stars! Miserable company! Only think how to scam people!

FedEx customer service is a joke! I ordered something from Amazon and FedEx supposed to deliver them, but my package was put on hold and rescheduled on a different day than estimated date. I called FedEx twice, the first time I called I asked if my package still gonna be deliver on the said date and the guy I spoke to said “yes ma’am it will be deliver at 8 pm”. 8:30 still no package. I called again and the girl who I spoke to which I can say very unprofessional informed me that my package was put on hold and rescheduled for delivery. When I asked who put a hold and rescheduled she cannot give me any explanation other than the system did. She keep on interrupting me speaking while I’m still talking. Still cannot give me an explanation on why and who. When I asked for a supervisor she responded with “ma’am unfortunately we do not have supervisor at the moment” which I call BS!

FedEx is never on time, and when they are they deliver to the wrong address. My $600 workout machine is gone. They marked it delivered but no box. No one knows where it is now. It's hard to read an address.

One of the slowest shipping companies I have ever used. Package was supposed to arrive today and then all of a sudden was changed for another 2 days which would be Friday. It's just unacceptable. I've never seen such slow shipping in my life. UPS is so much better.

FedEx has always been a problem but this time it goes further. For months now My Business packages have been delivered to the wrong address, wrong street, wrong name and a residential house. after hours on hold or searching for my packages I waited at one of the addresses. The driver appeared and I asked why she was delivering this package to the wrong address. She got a attitude with the reply "My GPS says it goes here." I stated "wrong street, wrong name, residential.

FedEx y'all ain't Shit. Your days are numbered. I better get my package on Friday or I'm going to literally Raise Hell to Earth's level. I'm not playing with y'all. FedEx is Disgusting Trash. I would not recommend FedEx at all.

This company is absolute dog water. Customer service reps are in another country and can’t help for shit. You can’t ask to speak to a manager cause there isn’t one there. Freakin company is a joke and needs to go outta business. I wish I could give a less than one star rating. Just pretend it’s like a -5 instead.

This company is decaying too fast. It is very irresponsible to deliver a package. The company promises to deliver a package before the deadline. You know what? After the deadline, when I call them, they don't know where the package is.

CUSTOMER BEWARE - FedEx has scammed me twice. Most recently, I shipped a package from a FedEx store. I have the printed receipt for $18.25. I am then charged $33.00 when the fee hits my credit card. I thought it was a fraudulent charge and canceled my credit card. It was FedEx up charging me with no warning. How can this even be legal? Moved our entire fedex business to UPS. This scam by fedex needs to be investigated!

I would never use FedEx. Unfortunately when I buy items from certain companies, they use FedEx to ship items to me. I always warn the company to use UPS instead. Sometimes they do. FedEx employees are incompetent to ship packages with out damages. That's includes warehouse employees, and drivers. I have never received a package from FedEx with out damages. Never had a problem with UPS.

I would rate this experience as zero if I could. FedEx continue to get my package delivered to the wrong place three or four days in a row. The person that delivered it the last time just set it on any random porch. I've called and complained. I've called and submitted a report. I've called to check to see even if they have my information correct which I know is correct because I have a account with them. Their delivery drivers don't care where they're putting people's mail at. They're lying about even coming to the correct address saying that I wasn't at home and I've been at home every single day waiting on my package. They don't know what's in my package. They don't know how important it is to me. I've called and nothing was done. Terrible. I'm not ever going to give a good review. Be careful if you're using this service.

I have had several packages over the years delivered by Fedex and not one has ever been delivered on the date that they are place place suppose to be. Before placing an order with a company I verify shipping method, if it's Fedex I will not order from that company. It's sad that that a company that's suppose to be so reputable fails so miserably.

Not only have they denied my claims that the representatives walked me through, they are not refunding my money for the item I shipped (which they also never returned). Absolutely AWFUL customer service! It’s been 3 months and they have done nothing If I could leave zero stars I would! NEVER USE FEDEX.

If I could give a negative rating I would. Today is the second time that I was given a day and time frame, both days I altered my daily plans so I could be here to sign for my package. Both days I have been stood up and this is the last time I'm waiting around all day waiting. Fedex can pound sand before that happens again.

I am totally FED UP with FedEx!!! There are way too many problems with their 'service' to even begin explaining them, but I don't see how they stay in business with their sloppy, unprofessional, incompetent, disorganized, inept business practices and mistreatment of customers. If you value your sanity, not just your product alone, do NO business with "Fedex"!!!

Feel like I've won an award, five straight deliveries by FedEx that have failed to show up on time. Paid extra for the latest package to arrive before a trip, if I had know the seller was using them, I would not have made the purchase. The last package I received through them consisted of two identical packages, shipped from 30 miles away. First package was a day late, second was the days later and looked as if it had been run over. Only shipping company that makes USPS seem capable.

Since the packages were picked up within 30 mins of dropping off, I was unable to cancel or verify the details. After learning about the incorrect information, I tried to cancel the shipment and have it returned to the location so I could pick up and reship from a different location. But I was not allowed to check on the status of my shipment and having the tracking details with me did not help me even a little bit with locating the packages.

Why would you leave a package out in front of my house? Not even covered with a plastic bag, they could’ve delivered to the door that has a big sign and an arrow that says deliveries that’s covered. They could’ve walked up the stairs and delivered to that door, but instead just left it out front in the rain, unprotected a brand new printer, I’m lucky I was home because I grabbed it right when it started raining

Once again the delivery was left unsecured. Driver left my wheels at the end of my driveway which is right off of a very busy road. UPS always puts it at my back door. SO NOW THEY CAN PAY FOR $700 FOR.

This is the second package that was supposed to be delivered to me by FedEx. My first package was an order from Amazon, which I never received. It was showing last location, the brows location, and upon calling the facility it said that the package was delivered there, but all of a sudden it disappeared. No one had no idea where my package had gone. Still waiting delivery of that package in 2025.

This is the THIRD time FedEx has not delivered/delivered my items to someone else’s house. I got a text that says my 4 pkgs have been delivered. I look at the picture and it’s my neighbors back porch! My address is clearly on the front of my house, so why would they deliver it next door? The driver obviously has no consequences as this is the 3rd time! The 2nd time they delivered my package with a check in it 2 doors down and the house had no address on the front of the house! So, they are basically doing whatever they want to meet delivery times! All they have to do is pay attention! FedEx drivers in Toledo are the worse! 1 star because I had to put something.

Absolutely the worse customer service I have ever received. After changing my delivery date and time over 4 times and making multiple (8+) calls to even be able to get a live person on the phone. I end up speaking to someone in another country that was no help whatsoever! And still do not have my delivery or answers. Will NEVER do business with them again.

Fedex is the worst delivery company. They do not update their tracking status, their never on time, and it takes forever to speak to someone. They should not be in business. From now on I will be no longer be ordering from anywhere that uses fedex.

My package was going to be delivered on 11/18/2025, was on truck to be delivered between 12:30 pm and 2:30 pm, driver was in my neighborhood all day but still did not deliver my package at 7:30 pm. Driver requested to not deliver my package on this day, not sure when package will arrive. What a p-o-s driver he is

Bad, totally bad service. FedEx returned my 3 packages back to my front door after keeping the packages for more than 3 weeks, worth $500+ shipping cost, which I paid upfront at the FedEx office. They do not give any explanation for reason of return and customer service is another bad one who told us to figure out what happened with the package and we are bound to pay the shipping cost even though the package return back to the same address. They hang up the call and never want to refund the money.

Every time I order from a company that uses them to deliver I never get my package and can’t get any help from customer service at all. I’ve even got the app in case I do have to worry about my package getting delivered by them and when I let them know I didn’t get my package that says delivered they tell me that the address I put in is not the one they have listed when it’s clearly on my profile and I’ve had the same problem every time with them saying that’s not the address they have down for me, they can’t just admit they have drivers that don’t give a 💩. if you get your package or not so they try and put the blame on you.

The item scheduled to be delivered on 11/15/25, all of sudden tracking says delayed, it will be delivered on Monday Nov 17, 2025 between 11:30 Am and 2:30 PM, yet the tracking still showing the item not moving anywhere since its last destination. Called the FEDEX useless customer service, they indicated it will be delivered the said time at 2:30 . At 4 PM , I haven't seen any update, and called their customer service again, they now say the deadline for delivery is Nov 18, 2025.

FedEx delivered a package and left it at end of my dirt road, right off street about .3 miles away from my front door. Instructions for delivery stated drop off at front door. The package was then stolen. I reported this to the 1800 number and they told me it wasn’t their problem that the picture they took shows it was delivered to my address. So I said I would like to file a complaint on the driver. 1800 reported this to the local FedEx here in Houston to the manager named Scott. Scott reached out to me and was as helpful as he could be and found that his driver was at fault and notified the 1800 number and put the notes in the case. He then instructed me to call back and let customer service know.

FedEx needs to be held accountable. My Costco order was “delivered” at 11:02 AM, but the driver never delivered anything. Instead, they uploaded a fake photo that doesn’t show a package or even my door, just a random surface. This is blatant dishonesty, and my package was clearly stolen. FedEx needs to address their delivery drivers’ integrity and stop closing out deliveries with fake photos. Completely unacceptable.

Worst company ever! I run a business from home. I’d never use this company. I prefer UPS 10x. Second option USPS. Fedex lie about delivery attempts not once but twice. Zero reliability. Not trustworthy. Please don’t use this company for your deliveries. No customer service and they don’t care about you whatsoever.

The most ridiculous customer service. I couldn't create an account because even when you click on the English version, which is about 4 different options online, you are taken to to the Spanish. There is no option above to change it to English. After downloading app, I tried filing in the contact info but the app doesn't allow you to type it in. A half hour later of trying, I went on my laptop. After another half hour of trying to find an English option I called customer service. First rep put me on hold, then came back with the hello, how can I help you greeting. I called again. I explained how there is no English option when I'm trying to create an account.

FedEx is terrible. Constant delivery errors and delays, even though I’m always home. They keep marking packages as “delivery attempted” when no one ever shows up or even tries to contact me. Very disappointing service.

Ordered 1st time from timberland. They lost the package. Got a refund then ordered the same thing. Everything was good. Package was picked up. Was out for delivery on 11/15/25. Got notification it had been delivered. The picture wasn't the wrong house, drove around the neighborhood, found the house and the package but the sealed box had been opened then taped shut. The timberland boots were gone, knocked on the door of that house. A 90 year old woman who could barely walk came to the door, I knew right then she didn't do this, so someone in Fedex from the pickup to the delivery had to have stolen the boots. I'm leaning toward the driver because the house he left the box at clearly had the number on it so it was purposely left at the wrong home to make it look like the homeowner stole them, disgusting. I will never order from a business that uses fedex as delivery again.

FedEx delivered and signed my package in the wrong address and closed my case like they just don't care. Even probably somebody stole it because the name that was signed was R.SIGNBDM (SO DISAPPOINTED).

I never use Fedex again. (Return shipment, standard rate, fedEx envelope) 1 document (passport) each return, they charged me $41.56 and $41.39. They charged me without any invoice. They charged me how much they want even with no invoice, and different rates they want.

Our local FedEx has gone WAY DOWNHILL from what it used to be. We're five minutes from the highway and the drivers keep reporting that we aren't home when we are, or that "the business was closed" though we are a private home. One of these reports was made from a town about 6 miles away. So whenever somebody ships to us via FedEx, we wind up traveling ten minutes to pick up the package at the nearest Dollar General store after a 3-day delay. We've reported these problems to the local office several times with no benefit. We tell vendors to please use another shipper.

I am extremely disappointed with FedEx. My international shipment was accepted for delivery to a PO Box, and at no time did FedEx inform me that delivery to PO Boxes was not allowed for this service. This is basic information that should have been communicated before accepting the shipment. The only reason I discovered there was a problem was because I monitored the tracking myself. FedEx never contacted me or the recipient — not once — to warn us or offer a solution.

Awful. Package listed as out for delivery on 11/07/25. No tracking updates. Still waiting for pack on 11/15/25. Extremely difficult to speak with a live fluent English speaking customer service representative. Automotive system runs you around in circles. PATHETIC.

My Package was late and it was severely damaged, the box has several holes in it my furniture in the box was also damaged. Unfortunately, this is the last straw. I won’t order from businesses that use Fedex. Either pay your workers better or get people who actually care about others!

I had a package that was set to be delivered between nine and 12. My doorbell wasn’t working so I put a note to please ring doorbell. I also request that I get a SMS message when the driver was arriving, which is a part of what Fedex Offer. I sat by the window because the road was closed for construction. I sat watching the tracker and the window going back-and-forth in my living room from one window to the next, looking for the driver. However, while sitting there, I refreshed the trucker and notice a photo with a label stuck to the door. Which made me furious because I literally sat there, looking out the window, waiting to hear that knock or to see the driver. Open noticing that I called Fedex and spoke to a representative, who I explained the situation to who assured me through a supervisor that it would be re-delivered that day.

I waited over 10 hours for my package and it never came. Now FedEx says it will be delivered on Monday because they don't do deliveries on weekends which isn't true and when I called they just bounced me around to different people.

This is the second package this week that was delivered to the wrong address. There is a picture of item and definitely not my mat. I wish they would look at the address to confirm before they take the picture. Customer service is of no help either. I have to call the company I bought items from for a replacement, but sometimes they are out of stock for the item I ordered. This is very frustrating. I wish the companies would do something about this. This dampens the experience of the company when I have to hunt down my package.

I see my son only one month out of the year, and during our last visit, I bought him a Razor MX350. As shown in the photos, we restored and upgraded the bike together. He was extremely excited about it, but shortly afterward, he had to return to Washington State. He asked if I could ship the bike to him, so I decided to send it through FedEx.

I requested a package be delivered to my PO Box in Washington State - they did not deliver it the first day - they said they needed a physical address, so I gave them my physical address. Today I am waiting for my order and I see that it has been delivered - to the correct PO Box number but in a different CITY and STATE... How does a driver FAIL so badly that he ignores the CITY/STATE/ZIP CODE and just drops it off at a post office with the same PO BOX number. I am baffled that the driver was smart enough to operate a vehicle but unable to read a label - you do need your drivers to be able to read labels right?

I ordered 100 4x6 custom handbills for an upcoming tournament I'm hosting. They finally arrived today and the person who cut them managed to cut the time and date off of 96 of the 100 handbills, making this purchase completely useless. I burned $40 for this hack job. Did anybody look while they were cutting? How did this go by unnoticed? Completely ridiculous.

I'll get there when I get there. This is how this company operates! Even if you schedule an appointment with window let's say 9-11. Just a waste of time. Do not expect your item to be delivered. My personal experience.

Today FedEx delivered an expensive package I have been waiting for to the wrong address. Mouse house number is "502", I found my package on a porch down the street at "509". The sign that says "509" was located about six feet off the ground next to the door frame and the numbers were about four inches tall, so either the driver doesn't care or can't read numbers. Either way I was unable to call fedex and speak to a human and have the issue corrected. There appears to currently be No phone numbers listed to find a human representative or an active online link for a real time Chat. I guess Fedex's New motto should be, "We Deliver it in your neighborhood then it's up to you to find it!.... That's provided that the people where it was wrongly delivered are good and honest people. And they wonder why profits are down.

I cannot say enough good things about the FedEx delivery from Columbia, Missouri and the driver Daniel ** on Friday, November the seventh I received a telephone call from Daniel. He had tried 2 days in a row to deliver 2 packages to me. These packages required signatures and they were important packages that I needed for my work. Instead of just taking the packages back to the Columbia station, Daniel called me on the phone, and we were able to coordinate with a neighbor to get signatures. And successful delivery of these very important packages. Thank you, FedEx, thank you, Daniel **.

FedEx has delivered my package multiple times to the wrong address so I now have them to send my package to one of their hubs in which I have issues picking up there. They are very unprofessional even speaking to reps on the phone. I've spoken to 5 reps on the phone. I spoke to 5 reps in less than 24 hours and they all tell me something different. I can’t pick up my package even with supporting documents because of my name change. I’ve presented tax documents, invalid license with maiden name (not expired) utility bill, marriage license, and current license with correct address.

The FedEx associated with Walmart, Crestwood. IL is not reliable. They will say they attempted delivery, when they never did. They will say they came to your home for repeated deliveries, but you were not home, even if you are. They will track you & come to your house when you leave, then try to force overdue packages on your family. They will try to get you to sign for a package you do not have. They will even harass you about returning to your home to deliver a package that should have been delivered days ago, and now you don't want it. They will put lies in the tracking system & keep real facts from you. They will promise you a refund, but send you messages that they are now delivering your item that you don't want & will deliver it without a signature now by leaving it at your door without your permission. NASTY, DISRESPECTFUL PEOPLE & WALMART allows this to happen.

Recently I had a FedEx pickup scheduled. The driver came, picked up the package and also grabbed another big box that was not intended for pickup. I know he did it assuming it was for him, but if he scammed anything on the box or did anything with it he would have known it wasn’t intended for him. Regardless, that was for someone else and I was out the money for that item and out the item. I had to turn around and let that person know I no longer had the item for them, causing an issue as a seller myself, making me look bad.