FedEx Reviews

Worse company and customer service ever. And they have lazy drivers that don't read directions to put package on covered front porch. They don't even deserve a one star. Should be minus ten. I have called many times to complaint and goes thru one ear and out the other. THEY NEED SHUTDOWN AND RUN OUT OF AMERICA, GARBAGE COMPANY WITH LAZY PEOPLE.

I am extremely disappointed with my recent experience with FedEx. I missed the first delivery attempt on Monday, so I rearranged my schedule and waited at my office the entire day Tuesday because tracking indicated another delivery attempt would be made. Instead, I received a notification stating that FedEx was unable to find my location—the exact same location the driver had successfully found the day before.

I entrusted a ceramic sculpture, expertly packed in a certified wooden crate, to FedEx—insured for its appraised value of $1,000. Despite every possible precaution, they still managed to break it. What’s more astonishing is FedEx’s outright refusal to acknowledge their mishandling or accept responsibility. Multiple claims, both online and by phone, have been met with bureaucratic indifference, repeated hang-ups, and a complete lack of accountability. That a corporation profits from artists while displaying such disregard for their work is both appalling and shameful.

They are not helpful. They are rude to customers. They tell you different information. They keep transferring you to a different person on the phone.

Despite providing the original proforma invoice as proof, I have had to jump through numerous hoops just to dispute a charge that is clearly an error made during the customs filing process. FedEx is now threatening to charge me a processing fee to fix their mistake, rather than simply correcting the documentation themselves.

They lost my packages. Cost me $1200. Now I have to pay the buyer that money because of their mistake.

Worse experience with any delivery company. I will no longer accept any packages from this company with my business. Anyone tries to I deny working with that company and will never send anything through them. There's a reason nobody came to rescue Tom hanks in cast away... because he worked for Fedex! This company sucks. They lied about being at my property. I have cameras, they lied about where to get my package and deny talking to me because they took my address off the package to send it back to the sender. If this company is the cheapest it's gonna cost you so much more just using them. Spend the extra 10 buck and use UPS. This company will ruin your day and your company's reputation. Not worth it!!

My experience with FedEx has been absolutely unacceptable. I received a notification stating that a delivery attempt had been made at my business, but that nobody was available to receive the package. That statement was false. Our facility was staffed all day and all night specifically because we were expecting this shipment. I even paid someone to remain on-site solely to receive this package. We also have 16 security cameras covering the property, and not a single camera recorded a FedEx truck or employee anywhere near our building during the alleged delivery attempt.

I received a past‑due invoice claiming I owed FedEx $16.84. The invoice had no account number, no shipment reference, and no explanation of what the charge was for. I have always paid FedEx at the time of shipping, and my FedEx online account shows no balance owed. The phone number on the invoice (800‑506‑7580) is not listed anywhere as a FedEx customer service or billing number. The mailing address on the invoice also appears inconsistent with USPS ZIP+4 formatting and does not match any known FedEx billing address. These details strongly suggest the invoice may be fraudulent.

They lied about a delivery attempt stating no one there to receive the package. There were over 40 people there all waiting for the package to be delivered. No signatures were required. We have cameras covering the entire building and parking lots. No trucks were there. They lied. Called customer support and was told they would be out by five to try again. Again no delivery no truck.

I tracked the package, it was near my address and got estimate delivery time. But I didn't receive it. Next day, when I tracked again, it was in other state. What the _. This was 3rd time happening same way. Do the delivery guys know what to do?

This is a ** company! I'll never deal with them again or do business with anyone that uses them. If you're into losing money and important documents then this is the company for you.

I paid nearly $2,000 for expedited international shipping because I needed my overseas shipment quickly. My packages were due by May 23, 2026, with a latest delivery date of June 6. As of June 26, 13 packages are still missing. The biggest issue wasn't just the delay—it was FedEx's complete lack of communication. There were no updates, no calls, no emails, and no explanation. I repeatedly contacted customer service, only to receive different answers every time.

Placed my order via Ebay. 4 days later, seller informs me "Fedex lost my order." They refunded my money. Then today, I received via Google email, "Fedex order to be delivered." Then another email claiming, "Fedex delivered at 2:38 pm." I'm sitting by my front door. There's nothing there. Fedex never came by. I checked out the picture the Fedex driver took. I don't know whose front porch it is, but it's NOT mine. I went to Fedex to file a complaint. You must do it online. NO HUMANS AVAILABLE for help. Apparently, they have my email address, but I don't recall my username or password. When I tried to reset them, Fedex claimed "We will send you an email."

Worst company in general I’ve ever seen in my life. Have absolutely no idea what they’re doing. Can’t deliver 1 package right. Go pick up what you need to pick up or find some other company that delivers, if you don’t you'll regret it and that’ll be on you

Recent order sent to wrong address. Picture of delivery not our house. Very poor customer response using out of country call center with staff not knowledgeable. WalMart should get another company. Don't want to order there as they use FED EX

I placed a vacation hold 2 days before the vacation hold day was to begin. Two days after the vacation hold day was to begin I receive notice that a package is being delivered. Customer service was of no help. Even when they speak English, a lot gets lost in translation, and they have no real trouble-shooting or finesse skills. This company is going downhill fast!!!

I have had so many problems with Fedex it's unbelievable!!!! Well not really unbelievable, but they're horrible in fact. I've had many problems with this so called delivery service. Just recently a 1-3 day delivery has turned out to be around 2 weeks late, they said sorry about mishap, what a joke that is, they must think they think the word sorry is suppose to mean something, well it means nothing me, to me it's a joke. Sorry isn't getting me my package one bit. They are the worst ever delivery service, and it aggravates me that stores use this worthless company.

Second attempt at delivery, I waited all day because it had to be signed for. Late in the afternoon it gets marked as tried to deliver but no one was home. They never even came to the door. I have a Ring doorbell so I would have seen. There was no new tag on the door. They used the same picture from the previous day to fake having put a tag on. Maybe the driver was rushed, but that doesn’t excuse wasting my time and lying

My package looks like it went through a war. It’s dirty, dusty, disgusting, disgusting. I’ve never had bad service before I started getting things from Effingham IL. They’ve deliver to the wrong address. Just throw packages on the ground. Unacceptable!!!!

I placed an order that was supposed to be shipped through FedEx and it was a week late and no one could seem to help me. Customer service refused to do anything and basically told me, "Good luck." You would think after a week of issues and trying to figure out what to do but no one could resolve my issue. For such a large corporation you would think they have better problem solving issues. The reality is that they are so large they don’t care about anything and will just blow you off. If you have any other options for shipping I would highly recommend not using FedEx.

On 6/23 I called FedEx customer service at 1 (800) 463-3339. I was informing Fedex that I have not been getting my many packages. Here are 2 of the tracking numbers: ** & **. When talking to the phone rep, I was told that there is nothing that they can do about it and that my address and information in their computer is incorrect. They also "REFUSED" to update this and correct it. They had also refused to allow me to speak with a manager. It was also stated to me that any packages shipped through fedex will most likely not be getting to my address. All because FEDEX REFUSES to correct this! It's a federal offence to tamper with someone's mail! I fully intend to press charges to the fullest extent of the law. I DEMAND to receive my future packages as well as my past 2 in question! So I strongly suggest this gets dealt with in a timely manner ASAP, before there are even more and bigger problems! Kimber **

I shipped a package to my father for Father's Day, 2026. The delivery date was the Wednesday before Father's Day. I monitored the tracking and it appeared that it would get there on time. It was going to Hot Springs, Arkansas. It got as far as Jackson, Tennessee and appears to be stuck there. A week past the delivery date it still has not been delivered.

I placed a order and when it was supposed to be delivered it was not. I'm assuming was because there's a flight of steps and they were too lazy to get out the dolly. (I say this because 3 other large packages I ordered were left in the breezeway for anyone to take and so I someone without a dolly could figure a way to drag it up the steps) I contacted customer service and told them they apologized and said they made notes and assured me it would be out the next day. The next day received the same message couldn't be delivered and was going back to the warehouse! I called again and received the same run around! Completely unprofessional and the laziest drivers ever! I've had multiple things delivered by other companies and have never had this issue, just FedEx! What a joke!

FedEx received package before 7AM on Friday. I received email stating delivery would be Sunday. Never received. FedEx app stated package was at local hub. On Monday, received email stating delivery on Monday. FedEx app now shows package had moved to hub in neighboring state. Tuesday at 5 AM, called FedEx and finally got to a real person. Rep confirmed that package was accidentally picked up and taken to another location. She would issue a search for package & I would get update very soon. Also received 2 emails - one confirming search for package and update would be coming soon.

Absolutely the worst shipping service there is. Constant lies and just total flakes on delivery. I actually tracked my driver drive past the street to my ranch twice today and then I get a notification saying that sorry we missed you, signature required. Yesterday it was unable to deliver at address due to restrictions at my address. I don't live in a gated community I live on a ranch. They are just lazy lying moronic sob's with zero work ethic, I honestly cannot understand how they stay in business. FU FedEX.

I am tired of lazy FedEx delivery persons. Customer service is dead when it comes to FedEx. I have had packages left in my driveway, on steps in the rain, and at my garage door, none of which are the appropriate places to leave packages. I HAVE A COVERED PORCH. What happened to delivery at your door step? Then you try call the 1-800 number for FedEx and the stupid AI assistant won’t let you talk to a customer service representative even though their own website says to press zero. How about Do your job!!!

FedEx and USPS should both be out of business, horrible service or the lack thereof! I had a package shipped, a $500 item but it never made it. I tracked the package, until it supposedly made it to my local shipping center, whatever that means. Then the tracking just says "delivery exception". I've called numerous times but the East ** call center that answers literally repeats what the tracking information states online. I will never ship with FedEx again!!!

Worst shipping service ever. They will add charges after you pay saying the package is bigger than it really was and calling customer service is a joke. Will never used them again. Nothing but crooks.

A FedEx driver THREW our package over the fence onto our walkway... a package containing lamps BTW!!! NO... there were no pets or other deterrent... aside from sheer trifling laziness!!! I wish I could upload the video from our security camera... smfh.

Horrible. Why would a company put a heavy box on a truck and expect the driver and the customer to carry 4 heavy boxes to your porch?? Happened twice. I tried to get UPS to deliver it. Unfortunately the company I ordered from used FedEx. The same female delivery driver delivered it. I'm a female so we had to carry the heavy boxes. She was talking on her phone in Spanish so there is no telling what she said about me. Very unprofessional. He also delivered another heavy package on my walkway (not porch) last week. I filed complaint. That went nowhere. Don't do it!!!

Was waiting on a very expensive part to show up that needed to be signed for, our windows were wide open, driver came couldn’t even hear him knock on our door no package in hand, took a picture of the the sorry we missed you tag and ran back to his truck. We then had to get up and yell at him to give us our package as he made excuses as to why he didn’t deliver. This was all caught on our cameras.

Here it is. One time, I went over there to drop 3 packages. The door was open. I put packages inside and closed the door for them. The other day, when I passed by the same street, the door was still open. FedEx do not read your emails. My location is Oviedo, FL 32765

I just spent 1 1/2 hours texting FedEx online customer service. I didn't accomplish a damn thing. This is my second crappy delivery out of two total. First delivery was medical stuff left almost in the street. Second was damaged with NO customer service. I'm finally sending the item back but using UPS because FedEx sucks.

FedEx notified package was out for delivery on 6/19/26 to my work place. At 10:46 that morning I received a text with a picture of the front door of said place with a tag stating delivery had been attempted but no one was present. I arrived at work at 9:30 that morning along with several others. Our cars were parked in the parking lot totally visible to anyone. I did manage to talk to customer service and was told they would send the driver back to make the delivery. That never happened. This package was for a Father's Day event. Fedex is not a reliable delivery service and accountability is nonexistent.

I am reviewing for Audrey ** the lady with the missing painting. I have had bad FedEx experiences as well. Audrey's account of this fiasco shows how bad they have sunk. They had a great reputation, now not so much. Excuses and lies.

Horrible customer support, terrible drivers and extremely poor delivery service when there are so many other options available.

My package was delivered to the wrong address. I called and got a ticket opened. I never got a call or anything. My ticket was closed. I called customer service again and was told that they weren't able to find the package so I had to contact the seller. Accountability is obviously a thing of the past. I would actually give negative star review if it was possible. Your company employee incorrectly performed the task of delivering my package, yet I'm the one jumping through hoops. Poor customer service, poor work ethic, poor follow through and absent personal accountability for failure. Thanks FedEx, you get an F on this test.

Now I see why it says “Fed” in FedEx — apparently the package gets treated with federal-level urgency: slow, confusing, and full of excuses. My package made it from California to Chicago, then suddenly the barcode became “unreadable.” FedEx continues to be the carrier I trust the least.

So why do businesses still use FedEx when they have such bad service. A long term simple fix COST! BOYCOTT ANY BUSINESSES USING FEDEX! Please do this now!

Worst shipping company I have ever dealt with. I spent two months trying to receive my packages while FedEx kept delivering at random times and ignored promises made by their own representatives. Instead of helping, they sent my packages back and blamed everyone else. Customer support was completely useless and provided no real solutions. Complete lack of customer service and accountability. I will never use FedEx again. It's unfortunate that giving less than one star is not possible.

FedEx actively promotes scams. Drivers are lazy and don't wanna deliver.

Frustrated with service tracking and timely delivery. Scheduled for 7 days from original delivery date but the package has not moved.

This is the worst shipping company around. I have never had so many issues with any other shipping service in my life. Between lost packages, delays, and an overall lack of caring about helping you, I couldn't recommend using any other service more. I would avoid using them at all costs. I am trying to track down a lost package right now and had to try 50 different ways to try and reach a live person over the phone to discuss only to have them tell me there's nothing they can do and they can't help me.

Never get shipment on time. Should have received yesterday now getting maybe Tuesday. Should be called Fed Don't Expect!

I would give them a 0 star review if it was available. For the last 3 days I have received notices from FedEx that my package is being delivered today and someone 18 and older would need to sign. The package was still 3 hours away in Grove City Ohio. I'm in Pennsylvania. It's been there a couple days. Yesterday they decide to send it to Ocala Florida, where it now sits. Why did they send a 104 pound bicycle 1200 miles south, only to have to send it 1200 miles north to deliver it to me in Jamestown, Pa.??? This company need a total restructuring from the top down!!! How can they possibly make any money operating this way?? I think they are on their way out of business.

I have had several packages that went through Charlotte NC in The past few months. I have one that arrived in 6-12/26 and it says it will take until 6/26/26 to go 45 miles. This is asinine, no absolute reason except pure not caring. This shit needs to stop. We we order from a company we don't have a choice who delivers it but we can complain. Do your freaking job. If this was a FedEx employee's package it would have been delivered the same day.

Well ordered a fuel pump for my truck Fri. morning from AutoZone. Got it for overnight, was supposed to be here this morning. Then there it is delayed till Monday. Then I get another text it will be here by 8 tonight. Well then I get another text saying they were sorry they tried but address was wrong so I checked address it was correct. This part comes from about 2 hrs from me and FedEx couldn't make it. It's a shame a company as big as FedEx can't do better. THANK You Feduseless!

Worse deliver service EVER. Constantly lying about delivery dates, or that they had "attempted" delivery when someone was home, thinks nothing of leaving package at wrong address, takes pictures of patch of ground or open field and claims that was where they were supposed to deliver. If I had a way to let everyone I order from to NOT use FedEx ever again, I would do it. What used to be the most reliable has turned into the worst service. The USPS and UPS are far better and that says volumes!

Couldn't access "Proof of Delivery" for missing delivery because we had not directly engaged Fedex--our seller had--but they couldn't access it either. No response to our opened ticket for missing delivery. Took more than 24 hours to get email of this "proof" after insisting for it over phone when I finally got through to a real person. Wasn't even a photo but just an initialed signature that wasn't ours. Days later seller infoms us Fedex returned our checkbook to them with the lie we had refused delivery. We were sitting by our front door while tracking delivery and no Fedex truck came up our driveway let alone the driver coming to our door. Nothing in mailbox either. On top of this they collected a signature that wasn't ours. Failure to communicate throughout. They they lied. I'd give them minus 5 stars if I could. Avoid using Fedex.

I'd recommend FedEx to have a deep reinstruction on the importance of customer service on the job. Whether it being their career choice or a step towards them heading in the right direction. They must be taught some decency and common courtesy when dealing with common people. Unfortunately, I've had another horrible encounter with FedEx, as everyone seems to have mentioned as well. Apparently, the FedEx office number on the card I received by the employee who was too busy to help me, led me to call a representative who called himself "King". This representative knew the problem I had with the desk that I returned to FedEx. He literally could see the problem on his end; as he was describing what was sent to my email on his end. But he told me it wasn't & it was my fault that I didn't print out and put a label on the box that had the missing parts for the desk.

I wish l could leave ZERO stars. We take in a ton of deliveries and very rarely does anyone use FedEx, and it turns out there's a reason for that! Out of the probably 20+ deliveries we've received from FedEx, none, that's ZERO of them have arrived on the date supplied. As a matter of fact, I can't recall a single package arriving on the second day! I'm not exaggerating. And mind you, we live in the Capitol city of Ohio, so we're not difficult to reach. I will never use this company voluntarily again. And if a seller is using FedEx we will seriously consider not buying with them. DO BETTER OR CLOSE YOUR DOORS FOREVER.

Whatever you do, do not use FedEx. They will lie to you. Customer service will not help you, they deliver packages to the wrong place. So if you don’t have to use FedEx don’t use them. They are the worst.

I regret to express my dissatisfaction with FedEx regarding my delivery experience. This marks the second instance in which my delivery has been mishandled. At the time I received the notification of delivery, I was outside but did not observe any FedEx truck in the vicinity. Upon tracking the delivery, I found the photo provided to be excessively blurry, rendering it difficult to discern the location of the drop-off. Consequently, after searching the area, I was unable to locate my package.

Ordered a water softener from Home Depot which was delivered by FedEx. Upon arrival the box was severely damaged and soaking wet.

Of 5 packages sent by businesses in the Midwest to my home in Oregon, four took 2-4 weeks to arrive after tracking showed FedEx received them and now number 5 has been reported as delivered to my front door but is not here. Customer service is nonexistent, virtual assistant is worthless. Pacific Northwest regional service has been good, but anything further away is no longer the level of service I consider to be minimally acceptable.

Giving one star is hilarious actually. Playing with people's entire day. Yesterday I was suppose to receive a package from 10:30-2:30 then it turned into by the end of the day. The end of the day came, now it was switched to the next day saying the same times 10:30-2:30. Now it's rescheduled again for 4:45pm-6:45 pm?!?! And making people stay home to sign the package or it will cause an even longer delay? Leave my package on the porch like any other delivery service. Stop wasting peoples time. This is ridiculous.

They delivered my package to not only the wrong address, the wrong Street, the wrong house number! How do you do that unless you're just being lazy and want to get rid of the package!?!

Usually no issues, but I just watched a driver on camera bringing a box to my door, looking at my dogs locked up behind a gate and then provoking them not once, but THREE times by making jumping movements towards them. Tried to report it, but they don't care enough to let you fill out a form or send an e-mail. They force you to waste your time on the phone, spelling out your name and address and who knows what...

FedEx is the worst of all possible delivery companies. A medical device which I needed urgently was shipped on June 5 and I did not receive it until June 8. With Amazon Prime I would have received it on June 6. FedEx gets 0 stars from me.

My son and his wife forgot to pack their suit and dress as they drove from Houston to McKinney Texas for a wedding. They realized it on Friday night and we had our other son take their clothing to a FedEx and I paid for overnight shipping to the hotel in McKinney Texas. FedEx tried to deliver it to an address in Mesquite Texas. When I contacted FedEx, they did absolutely nothing to get the clothing here for the Sunday wedding so they really screwed up our day.

It amazing the a company claiming to be in the shipping business can be so completely incompetent. They have failed to deliver on time, the app doesn't communicate with the shipping center when you send update to hold a package, and then you call FedEx and the person can't communicate in English and says he will have a manager call you back. I will be shocked if I ever get that call.

I've been tracking my package all day and whoever the delivery driver was used the same picture as yesterday Friday, 5/5 that showed the gate closed. I have been home ALL day with my gate WIDE OPEN and not once did someone try to deliver my package. I left my gate open due to the fact that I wasn't aware my dad didn't provide the gate code. I tried to make it easier on them. Now my delivery update shows "6/6 attempt at 4:03PM will attempt 6/8 before 8PM." Not once did someone try to deliver my package. Good thing I sent my brother a picture that they tried Friday otherwise I'd have no proof for my complaint.

Fed Ex is the absolute worst! I cringe every time I order something and it is to be delivered by FedEx. Over the years I have received packages damaged. Once with a huge hole in the side of the package that they placed packaging tape over. Packages never arrive on time, usually 3 to 4 days after the original delivery date or I have had packages that have never shown up. Pictures of my packages at other people doors. Since there is no way of speaking to an actual person and the chat only gets you so far as to say your package was delivered. I am left at the mercy of the sender to replace or refund my order which I have had businesses refuse because my package was deemed delivered by FedEx.

Made an order at Bass Pro for a firearm and it was supposed to be in on the 4th of June and it’s now the 6th in OLIVE BRANCH, MS. But they can’t tell me where about. They just said it’s on a truck for delivery that was ordered May 29th and still in the same place about 800 miles away from where it’s supposed to be. I keep getting told different things. I don’t think anyone in FedEx knows what they’re doing. At least in this state because New Mexico isn’t bad. I’ve never had this issue! One said I have to wait ten days now before they can do anything and another says it’s on the way but doesn’t know where it’s at two days later. And another told me to have Bass Pro Shop call to get the other shipped the next day. Even most knowing they might have lost my brand new firearm, AR pistol is not a good thing! Even most they can’t tell me where it’s really at!! If it’s something important and need in on time just go with United PS.

I am extremely disappointed with the handling of my FedEx shipment. FedEx reported a delivery attempt on June 4 at approximately 6:46 PM. Someone was present at the delivery address, no doorbell was rung, no notice was left, and no photo was provided. Based on these facts, I do not believe a legitimate delivery attempt was made.

So on May 6, 2026 I placed and order #** and I paid 52.66 for an phone with Xfinity. The order would be shipped through FedEx with a tracking number of **. The fedex driver claims to have attempted the package but they never did. Someone is always home at my home and there was never an attempt. I called and even spoke with a driver and their manager on the street (not sure if that driver was a regular carrier for the area or not) but the manager told me the package would be delivered the next day. I kept call and calling, spoke with a manager who yelled at me and demanded I come pick it up and it would not be attempted to my house again.

I will NEVER use Fed-ex to ship or deliver a package ever again! These people are so incompetent! How hard is it to drop off a package? I have done delivery jobs in areas I was not at all familiar with and had no issues! GPS is not a complicated thing, yet every time I receive an order from this company it is NEVER a good experience. My packages are ALWAYS SITTING HOURS AWAY FROM WHERE I LIVE AFTER BEING 20 mins away! What are these people doing?!? This is ridiculous! If they can’t get themselves together and be a productive business, they need to call it quits! Ridiculous!

I bought a phone from Best Buy and had it delivered to my home. Needed on the day it was delivered. When I picked up the box I noticed it looked tampered with. Flipped the box over and saw the whole bottom of the box was opened and folded back in on itself. The phone was missing! All the trash was in the box but no phone. I have a video of the driver delivering the box to my door. It looks open on camera. I do not know why this guy thinks he can just steal things! I'm so disappointed! Now I have to wait for an investigation to be done. I needed the phone on the day I was supposed to receive it.

Totally incompetent company with zero customer service. The package was being sent from IN to CO in 3 days, BUT sent to TN, went to NJ, went to PA, went to OH, went to IL - net progress 250 miles over 6 days. I'm certain FEDEX has no clue where CO is. Then to Iowa, to Brush CO, to Commerce City CO, to Henderson CO, to Broomfield CO and maybe maybe maybe deliveried in 9 days????? Is this job security for drivers so send packages all around the country except where it is suppose to go?

If it was a zero, I would give them a zero. They are the laziest postal delivery company that I know. They left a refrigerated item by my gate at the road in the Sun and didn't even walk to the back door or front door to give me the package that was clearly labeled refrigerate immediately on arrival. It was so bold that anybody could have read it. If it was up to me, I would never use FedEx again.

Zero. Every time I use these clowns the package is late. Not just once every single time. I'm sick of paying extra to have my package arrive later. These clowns are worthless. This is definitely the last time I use them. They are completely worthless.

I have received medication from my pharmacy via FedEx every month for years. My regular FedEx driver recently quit and this month the driver lied and said they attempted to deliver it at 10:15am and that I wasn’t available’ to pick it up. This was shipped overnight so I know the cost was $$$$$. This shipment requires my signature so I have to be present to get it. I have to take a day off and sit and wait for it. I called support and complained and they said they would attempt to redeliver it before the end of the day so I waited all evening and never got it. I had even contacted the pharmacy early and they contacted FedEx and told them it needed to be delivered bc it was a medical emergency. Still, I didn’t receive it. SMH. I now have to wait another day to hopefully receive the medication.

My medicine is time sensitive and is shipped overnight priority delivery, the medicine needs to be refrigerated. However, the shipment sit at the facility and delivered two days later which is no good and has to be reordered.

More than a half of my packages arrive late after sitting just one city away in Durham, North Carolina and many of those items or perishable items for my disabled wife. So I have to get a refund and purchase again and then I don’t have what I need on time! What does show up on time gets tossed onto the porch or in the driveway so it’s broken or damaged! Occasionally, if something has to be signed, then they’re polite enough to come to the porch and ring the doorbell, but otherwise all my purchases are mistreated! I am a full-time caregiver for my wife who is on hospice at home and I work full-time for a job also at home. I do not have time or energy to put up with this kind of mess. People need to do their job and be respectful of other people’s purchases and property and deadlines.

What is it with FedEx and delivery times? I've never had a problem with UPS but FedEx customers I know and now myself they never honor their time commitment. 3 days late! Then if you chat box with them they take away your map. Why can't people get to choose their delivery company when ordering.

The customer service call center people are really good and really helpful. I called because I had a package from Walmart that was being delivered today. Said it was delivered, went outside, wasn't there, went on looked at the picture and the picture shows it's in like a shed area that has like a brown door and there's nothing around where I live that has a brown door or a mail room like it says it was delivered to. I talked to the guy and he put in a sport ticket so they contact me to try to get this fixed and resolved and I'm wondering if my other package that got lost has been delivered to the same place because there was no picture from when I bought something from a place called canvas on sale it said if it's delivered to. FedEx guy pulled up that day. I went out after they left and nothing and there was no picture.

Sent an expensive Pokémon trading card to PSA. PSA declined to receive package as it was "damaged." Demanded package be returned to find that it had obviously been torn open and then retaped. The card was missing but the 2 pieces of cardboard that the card was sandwiched between and rubberbanded together were present and still rubberbanded together but no card. Obvious theft. Anticipating an underwhelming effort to make right. Another review pending once this resolved.

They’re the worst ever! They’ve delivered my meds, Christmas presents, birthday presents, art supplies to wrong addresses for years! I wish I can support businesses that do not utilize FedEx, but it’s impossible. I guess they’re the cheapest, which makes sense, because they absolutely SUCK! I hate FedEx! I have nothing good to say about them. This company should cease to exist. They hire the most incompetent, lazy, and ** people!

For anyone using FedEx for a move for the first time, be careful. In my experience, FedEx did not handle my belongings with the care I expected. I shipped seven boxes, and several arrived damaged and retaped. At the time, I was exhausted from moving and focused on unpacking and settling into my new place, so I didn't think to take photos of the boxes or report the damage immediately.

A 32 pound package fell off a truck on my street. Over one week later and multiple requests for Fed Ex to pick up they refuse to. I've escalated the issue and they keep closing the ticket. I've complained about the time and aggravation of having this large heavy item on my porch and I get nowhere. You keep closing the ticket. You have abandoned this item. I'm am so disgusted with your company and how the item was abandoned here at my home. I'm not driving it around. I want corporate to deal with this local delivery failure in 21212 zip code. Tracking number **. I have made multiple calls and want it off my porch now. I want you to stop closing tickets and actually correct this abhorrent customer service. I'm calling the shipper. I couldn't reach the recipient and again, not delivering this heavy package. Your company is just unbelievably unprofessional.

I wouldn’t give even one star …My husband being home SAVED US…This ignorant FedEx worker was going to give us the wrong package and my husband told him, "That’s not ours. We ordered a table"…His excuse was", I’m having a BAD DAY"…Well “YOUR BAD DAY” almost screwed us …DO BETTER!!

Would give zero if able. My company shipped my work iPad via FedEx. They gave me a delivery time. I stayed home and waited. No Fed Ex. Although someone was home all day, I found a door tag pasted to my house. The delivery man never rang a doorbell or knocked. The number listed was only automated. I still have a rotary phone so the number Fed Ex provided continually hung up on me and refused to connect me with a live person. I called a local Fed-Ex/UPS store. They gave me a live person number. The live person gave me a case number, but could not provide me with a number to contact the local office since everything is automated. I could not arrange to pick up package or arrange a new delivery time. I hate this company and will never use them.

I paid extra for 2 day delivery, it has been a week, still no delivery. I was notified by FedEx, my shipment would arrive between 10 a.m. and 2:00 p.m. I waited all day, still no delivery. I looked at the website and it is being held in Oregon, I live in Washington. I called customer service and was told my shipment will arrive before 8 p.m. tomorrow, so I guess I have to wait all day again tomorrow. I must not have a life???

Bad actors useless run around customer service. No result. If your package don’t show they don’t really care. They got their money already. And online chat is a circle of no answers as well as calling customer service if you can get through. I am opting to boycott them and unfortunately any company that won’t ship with someone else. I will never order something that is traveling with Fedex ever again.

I was sent an over-night envelope that was to arrive ONE WEEK AGO, and I have yet to receive it because of a misspelled street name. I called and the shipper called to provide the correct street name - which had the last letter wrong. FedEx said they would have it delivered tomorrow. It's now been 3 days since that call.

Paid over $50. for shipping. Waited all day on the stated FEDEX delivery date (by end of day signature required); no show. No new delivery date yet; package has been sitting at FEDEX 30 miles away for three days. Impossible to get any info. by phone. UPS is more reliable.

FedEx has let me down once again. My package was supposed to be delivered Tuesday. I called the shipper. They told me they took the package to FedEx on the 23rd of May from Ferndale MI. Today a FedEx employee at the customer service center told me it was surrendered to FedEx in Dallas Texas and that is where it shipped from. I have tracking info that directly contradicts this (See Below). FedEx straight lied to me. Now it's going to be Saturday the 30th. This is not a one of a kind occurrence. It's literally EVERY time. They even left a delivery in the alley behind my house because I was out front when they came. I guess to avoid hearing about the lateness. I cringe when I hear that my delivery is coming from FedEx. I'm sure that there are plenty of people to form a Class if some imaginative Law firm were to form one. Count me in.

FedEx now has many nice features on its website. One of them is free request for vacation holding. Believing it honest, I set the vacation hold and got confirmation. However, a package was still delivered two days before my end of vacation. Who should trust FeDex?

What has happen to Fedex? If I could give zero stars, I would. I have been calling Fedex for the past 3 days concerning a package. Every time I called and set up a time for delivery, they keep coming to my home when I clearly stated I am not and will not be there, leaving a door tag stating we stopped by and you could not sign for the package. I even asked could I set it up on my day off. They will say, "Man, we can deliver it the next day if you are available after 4 pm, we can deliver it then." So I said, "Yes, I will be home." It has been like this 3 times already. Each time, it's a lie.

Terrible account service. If you reach out with an issue or want to do something simple, like add a user to your account, they will make it the most dysfunctional experience of your life. They will take your time because they don't value it. Their customer service is atrocious. Their automated system will hang up on you. Their customer service reps will not be helpful. Their verification process uses third party data to "verify" your identity by having you confirm information they found about you or your employees online (fyi, in Illinois, employee info is confidential) - I could not verify my account because I would not confirm confidential info about my employees.

DO NOT USE FedEx — absolutely horrible service. They blamed their “Advanced GPS” system for delivery failures and took more than two days just to “verify” an address that was never wrong in the first place. The real issue was an incompetent driver who either couldn’t find the address or simply didn’t want to complete the delivery.

FedEx is absolutely abysmal at what they do. The last three deliveries have been two lost packages and one extremely late. You can't speak to a human and they could care less about your experience or delivery. I will no longer even do business with a company if they use FedEx it's that bad. UPS, Amazon, and even USPS are far better than FedEx. I would give them zero stars if it was an option.

My 4lb package sat in one location in Kennesaw GA for over two days. During the week-long journey around the country as it traveled from California to Georgia and everywhere in between, there were many times when tracking information was “not available.” I cannot recommend FedEx if you’re expecting items to be transported in a timely manner. Shipping FAIL!

I sent a iPhone 17 pro and pair of kids Crocs to Indonesia, I picked the most expensive one over $300 dollars and my value was entered as $100 dollars when I told them $1000 resulting in my things being stalked by customs, then it had hold for commercial invoice, if you would of entered correctly would of not made so much confusion... What iPhone can you buy for 100 dollar?

Absolutely dreadful. I had an $800 order that required my signature signed for and not delivered. When I called I had to keep reopening tickets because they kept closing them. Now I have an issue yet again with my child's medical supplies being delivered to the wrong house and all I'm getting is there's been a ticket made, wait till Tuesday. I'm expecting them to tell me they couldn't find it like they did before and to just close the ticket

My shipment of 9 boxes was delivered to the wrong address by FedEx and has been missing since May 17, 2026. FedEx confirmed the delivery error but has not recovered my belongings. I was informed that LugLess must open a formal claim before further recovery efforts can continue. Despite repeated requests, the issue remains unresolved while my property is still missing. These boxes contained personal belongings accumulated over more than two years, representing a significant financial and personal loss. I am requesting immediate action to open the necessary claim, continue recovery efforts, and provide a resolution for the loss of my shipment.

They consistently leave my packages in the wrong place. Looks like they get negative reviews across all platforms too (BBB,Trustpilot, yelp) and I'm not surprised. They are the worst delivery company I've ever had to deal with. I write them every time it happens. Funny that they have you fill out your delivery preferences online, but the drivers seem to completely ignore what it says. Funny also that they send an email asking how the delivery was, and when I answer and write why they never respond and nothing ever changes! Wish I could leave 0 or negative stars!

The drivers are so stupid. They can't dial the apt # to be let in at our secure building so they just leave with the package.

I am so frustrated and aggravated with my experience with FedEx. My package was delivers to the wrong address twice. Not even the right road. I got reimbursed twice and then reordered. After three tries of trying to deliver the driver still could not find my house. The customer service people at FedEx were no help at all. I have decided to stop my reoccurring shipments. I’d rather drive 2 cities over and 35 miles, pay $15 more than go through the aggravation of dealing with FedEx.

TWICE in a month FedeX has screwed up an order I made through Walmart!! Today they said my package was delivered, my son went outside to get the package (2nd Dreo fan). It was not there! Then I saw the delivery photo. NOT MY PORCH!!! On April 15th, they said my order (1st Dreo fan) was delivered and when my son went out to get it, it had morphed into a dresser and addressed to DIFFERENT ADDRESS THE NEXT STREET OVER AND 3/4 THE WAY DOWN THE STREET AWAY FROM ME!!! This is ridiculous!! I am now out over $100 as Walmart wants their dresser before a refund!!

Of the three major carriers, FedEx has always been the least reliable for us. This is just the latest example. My husband ordered a pair of 60-pound dumbbells that were supposed to be delivered on Wednesday — a week and a half ago. Wednesday came and went. Then Thursday arrived. One dumbbell showed up; the other was marked as delayed. The problem? The FedEx site provided absolutely no information about the missing package. It only displayed the status and photo of the delivered item. (And for the record, the dumbbell wasn’t even in a box. It was pretty obvious what it was.)

FedEx is terrible. I had to contact them 4 times because their driver didn’t want to deliver a desk up one flight of stairs. It was 70lbs. I get it but that’s your job. He put it as label unreadable so package undeliverable. When I spoke to resolutions, the person said he personally looked at the label and it was in perfect condition so he knew the driver just didn’t want to go up one flight of stairs with it. The next day they sent a different driver who had no issue with delivering it. Any package after that was the first driver and he kept misdelivering my packages to the wrong building and apt. I kept calling and making complaints. Resolutions and I spoke many times. It was a nightmare getting through the robo bs to get to customer service to even make a complaint to get to resolutions. You literally have to say “feedback” in order to get a real person to talk to.

I waited 10 hours past promised delivery time. It was Lowe's stove. We finally had to call to get confirmation if they had it at all.

I am very frustrated with the service I have been receiving from a FedEx Ground driver regarding my deliveries. I have an inside dog that is secured in my home, and there should be no reason my packages are not being delivered properly. I have already spoken with two managers, and both informed me that the driver is not supposed to refuse delivery or return my packages back to the vendor because of an inside dog.

How is FedEx still in business? Twice they have lied and said that they attempted delivery and no one was home. I was home for two shipments! They never came to my door! They didn't leave a "tag" like they said they did because they did not come to my home to deliver. I think that if it gets too late in the day and the Fedex driver wants to go home they just SAY they tried to deliver and no one was home. They are a TERRIBLE shipping company!!!!!

Shipment 2 Days late. Was supposed to be express. Called customer service dealt with it. 15 day for them to avoid shipping refund. Terrible service.

I received a demand letter from FEDEX, for a customs charge which dated back 3 years. No other information was on the letter other than demanding payment or the bailiffs would be instructed to collect the debt. I contacted FEDEX to ask what the payment was, having no idea what it was about. The customer service agent could not find any information regarding the debt and asked me to contact the billing team to discuss. As FedEx has no direct phone handlers, all I could do was email the billing team to ask for more information about the debt and then pay if I needed to. The generic response was, "We will contact you in 48 hours along with a CQL number." 3 weeks later, I received a bailiff's letter demanding I pay the original debt plus the interest and the bailiff's charges on top.

Who do I know at FedEx? Preferably someone with both authority and a functioning understanding of logistics. A medication delivery that has been successfully delivered numerous times was supposedly “attempted” last Thursday. Fascinatingly, no signature was required, no delivery notice was left, and the photographic “proof” provided appears to be a close-up study of concrete that bears absolutely no resemblance to where I live. Bold choice.

DO NOT DO THEIR JOB RIGHT! Did not knock on the door, just left a note as if I wasn't at home! Second time doing it.

FedEx delivers my packages to the wrong house EVERY TIME I buy from a company that uses them. If I call FedEx, their automated system gives me the runaround. I called them 6 TIMES today, and I finally got to a live person. They told me I would have to contact the company I bought the items from. WHY???? FedEx is the one that keeps delivering my packages to the wrong houses!!!! The last time, my mom recognized the house in the photo, and we went to the house to get my package. This time, we do not recognize the house. For all I know, my package could be in Timbuktu. I shouldn’t have to go on a scavenger hunt to find my items!!! How hard is it to deliver a package to the correct address? DO YOUR JOB FEDEX!!!

The worst delivery company on United States. I'm send un package to Florida they bring back to and bring back to Florida and now send back to New York. About un month back and forth. Never deliver.

This company can’t do nothing right. They charge you for shipping and it get lost and misplaced then you try to reach out to them and they have you jump through hoop just to see where your stuff at. Wow. Won't ever use them again.

Too bad I cannot choose "0" stars. They charge premium pricing but give less than service! Package arrived days late, damaged, with the end of box broken open. Bag of nuts and bolts missing that are needed for assembly. (Photos documented). Wichita, KS was the end destination of this package, but the truck drove through Wichita without stopping. WHY did the truck bypass the Wichita, KS FedEx facility? US-50 and I-35, intersects intersect in Wichita, KS where most all truck traffic runs through.

FedEx ex will never get my business again. They are incompetent fools with Similac on their breath. They delivered my package to someone else, hung up on me 4 times. Did not find my package and then stated it was my problem to find it which I didn't.. They don't have no supervision available. They are a bunch of idiots that don't know shit.

My review is simple. Fedex is complete trash in my location. Never get anything on time, always late. I will say only thing so far is at least the drivers are nice. I will from here on out refuse to do business with anyone or any company that uses fedex. It could be life saving medication and I will refuse service. I would probably die anyways waiting on fedex.

I will not long buy anything that will be delivered by Fedex. I can accept screw ups from time to time. People make mistakes. But to deal with a company that you cannot get thru to customer service? Goodbye fedex. Hope you have a shot business life.

Would love to leave a zero star review, however you cannot. FedEx has repeatedly misplaced packages delivered packages that were missing as contents and clearly opened up by either someone at the facilities or the delivery drivers continuously change the day of delivery. Their customer service is beyond out of reach. They have zero help. They are honestly the worst shipment company ever they give you no support, no help, and the people they choose to hire for deliveries are horrible.

FedEx Ground delivery is absolutely horrible. They clearly do not care about disabled customers. I am disabled and live on the 3rd floor with no elevator. I set up FedEx Delivery Manager exactly as instructed by Wayfair, added clear delivery notes, and called FedEx dispatch multiple times to make sure my heavy packages were delivered to my door. They ignored everything and dumped my packages downstairs by the mailbox, where I could not get them. My bed delivery was also delayed from Thursday to after 5 PM Friday, leaving me with no help and no way to contact them until Monday. Lazy, careless, and unacceptable service. I will never use FedEx again, and because of this, I won’t order from Wayfair either. Companies should stop using FedEx—they do not care about their customers.

I had the worst case with FedEx where photos were taken and packages were stolen by the courier. Package: **. E-ticket: **.

Worst shipping company. I paid for Express delivery, but the package was never delivered. I called customer service four times over two days, and every agent falsely told me the package was “out for delivery.” We stayed late at the office waiting for it, but it never arrived. On the third day, I suddenly received an update that the package was being returned to the shipper. Complete waste of time, poor communication, and dishonest customer service.

Rigid, arrogant, lack of knowledge, and respect, give receiver no option nor solution to proceed. My way or the highway, American policy. We are the leader, you people got to follow. It NO longer relevant in this century. People are more dynamic. Time is count by the seconds not days anymore.

I mailed a package on Saturday May 9 2026, scheduled for delivery on May 13, 2026.. It is now may 15 and no one can tell me why my package is showing stuck in Hutchins TX for 2 days... I will NEVER use Fedex EVER again.. Sorry sorry business... I mailed it at a local center in Clarksville TN and the guy that assisted me didn't speak very unfriendly and acted like he wanted to be anywhere but at work.

Absolutely terrible. I frequently order off Temu and sometimes they use FedEx. But somehow they are the only shipping courier to not deliver just 1 package (UPS and USPS have no problem locating address) but every single package they have handled has been delivered somewhere else and I had to track it down! But only the shipper can file a claim that FedEx will issue a refund for… Absolutely ridiculous and because of how Temu handled it on their end I will never use either company again and when I disputed the matter they used the delivery photo taken at the wrong house as proof of me receiving the package which meant that Temu denied a proper refund and only gave their funny money credit.

Buyer beware if FedEx is the shipper your order can become lost or stolen with no way to track what actually happened to it. I ordered over $3600 of professional camera gear from B&H Photo, pro level tripod and two pro level mics and FedEx failed to ever deliver these items. My signature was required and they even came the day before and left a note on my door saying that I wasn't available even though I was home the entire time. FedEx never even knocked on the door, they just left a note to sign for delivery and then left.

FedEx lost a $7,000 custom-built Mac after their own tracking confirmed it scanned into their facility. Before it disappeared, I received a notice claiming I had placed a hold on the package — I never did, and FedEx has never explained who did. Their automated system then reported a delivery attempt that never happened; I was home all day with security cameras, and a FedEx rep admitted the record was false.

I was ordered a new medical transport device for mothers day. It was to be delivered on mother's day but didn't really stress it because of the holiday. Monday came and went still no delivery. Checked tracking stated Tuesday a delivery by end of day yet Tuesday came and went nothing. Mind you I need this to live a normal life. Called no help. Package lost is all I got and hung up several times. Wednesday no package. Spent 3 hours on phone with FedEx for them to tell me to just wait nothing they could do.

FEDEX delivered a package addressed to a former resident. When I called FEDEX to pick the package up and return it to the shipper, they refused. They said just use it or throw it away. It was an estate plan from and attorney and had a trust and will included. Do not trust this horrible company with your important documents.

Worst delivery company ever! Absolutely no customer service no phone number to talk to a human. Package took two weeks and I still don’t have it. The last 3 deliveries….Lazy drivers won’t even take it up my driveway to the house. They leave it on the street below. I will never buy a package that is delivered by them again.

I had a set of tires delivered in Forrest City AR and the driver was very unprofessional. The tires were thrown from the van. He damaged my plants and yard decor when he unloaded the tires. I have a concrete drive that is right next to my porch. He could have easily backed in and stacked them at the end of the porch but decided to just throw them in the front yard on top of the decor and plants instead. I definitely would never recommend FedEx. They do not care about other people property. I have a video but it will not let me load the video.

I've asked for several months not to just throw my packages on the ground. I'm a 72 year old wheelchair bound woman and I almost fell out of my chair just trying to get my package and I have a stand right by my door just for packages. Very disappointed with this company.

I have a tracking number for a package that I shipped to a repair center. The tracking number shows that the shipment is at a FedEx location and has been for 6 WEEKS. I called customer support to initiate a trace and they needed the shipping address. I found it and they told me that the address matched but the recipient did not (it's a repair center). Unless I gave them the EXACT match, they cannot initiate a trace or escalate further. (For security reasons???) I will not use FedEx EVER in the future based on their ludicrous policy. I'm shipping a broken stand mixer. No security issues here. . .

Exhibited perfect customer service skills ....Pkg was dropped, broke valuable small statue (Mother's Day gift)...but boxes were not insured ...Otherwise, a great deliverer....

Do not use FedEx for shipping. The drivers don't read the address and over the last two years have delivered my packages to the wrong address that has a similar street name. This has now happened more than two dozen times. The homeowner of the wrong address has even stopped them and pointed out that they were at the wrong address that is only 1/4 down the road but they take a photo and mark it was delivered. Take the package but never deliver it to me at the correct address. Their customer service always send me the photo of the package as proof that it was delivered and closes the case without resolving the issue. They have no way of filing a complaint against the driver so corrective action is never implemented. There is no way of talking to a real person to resolve the issue. You get caught in an endless loop of generic issues which never gets to the root cause of the problem.

Package enroute to Seminole Florida was out for delivery and delivered to Jeffersonville, Indiana. Really! Fed Ex customer service was horrible and hung up on me.

If you're using FedEx to get a guaranteed delivery date for a package going to a residence, you may be disappointed. On Wednesday, May 6th at 12:51pm, my son in Grass Valley, CA went to a FedEx store and sent my Mother's Day card in a FedEx envelope, 2nd Day Air to me in Miami, Fl. Delivery was guaranteed for Friday, May 8th, by 8pm which would clearly be in time for Mother's Day on May 10th.

Literally would never use FedEx again! My package was “attempted to be delivered” twice! Neither picture was of a door! LAZY NO WORK ETHIC DRIVERS JUST CASHING A CHECK!

I’m 65 years old, & the driver that delivered in the Valley Mills, Tx at 5:35 pm on May 11, 2026 pitched our new window unit out the side of the truck on its side in the middle of the driveway and backed out the driveway as fast as he could. What happened to handling packages with caution and setting them on the front porch?

If I could give a half star, I would. I canceled my appointment just to wait on a package that was supposed to be delivered today ( 5/1126) from 11:20 am - 3:20 pm. I stayed here all day. Waiting with a no-show. They didn't even show up. Cameras caught nothing of them pulling in. And now it's going to be tomorrow before 8 pm for it to show up. Mind you, SOMEONE has to be here to sign for this package. Yet again. I have to be here ALL DAY.

I just bought a new computer that I saved up for. Cost 2200$ and your driver slammed it on the ground in front of me after I asked, "Is that my new PC?" Pls. do something about your driver that goes on the north end around 10 to 11.

If I could give negative stars I would, I ordered from a very reputable seller a item that contains 3 separate boxes, the first time they shipped the item from New Jersey to Dallas Ga. It made it to Austell Ga and they said it was too damaged to deliver and sent all 3 boxes back to the seller, the second time the seller shipped all 3 boxes again. I did receive 2 highly damaged boxes. The third box was sent back to the seller, the third time the seller sent the missing box only and once it got to Georgia it was deemed too damaged to deliver and was sent back to the seller, the 4th time the seller sent the missing box again and it made it to Austell Ga and it was deemed too damaged to deliver. So it's being sent back to the seller, this is the worst shipping company and if you read reviews Austell Ga is considered the black hole where packages go and get lost or damaged.

FedEx claims to have delivered my package but it was not delivered to my correct address. When I filed a claim it was suggested I walk around the neighborhood looking for it and if another member of my household had received it. Well I’m the only member of my household and I will not walk the neighborhood looking for a package an incompetent or dishonest driver didn’t deliver! I re ordered my items or most of my items and guess what they were delivered correctly. FedEx refuses to take ownership of their mistake and keeps saying it was delivered, they are correct, it was but not to me! I have photo evidence to prove it.

Worst experience ever with a carrier. Missed two days of work waiting on a signature required package that was "out for delivery" but never arrived. We are now on day three on a Sat and still waiting. I will never use FedEx again for anything!

I ordered 4 new truck tires. 3 showed up. The FedEx driver said this happens often and the 4th tire will be here by tomorrow morning. 2 days later I'm told 4 tires were delivered. That's not true. It messed up my delivery job for pulling a trailer and I'm still not getting any support from FedEx for my missing tire. Who delivers only 3 tires? Incompetence from FedEx is beyond words. I'm going out of my way to never use them again.

Our experience with FedEx has been devastating. We are an aviation company, and recently shipped two cargo loading systems for an Airbus A330 — critical aircraft components valued at over $100,000 USD. The package was never delivered and simply disappeared within the FedEx network. We acknowledge that we made the mistake of not purchasing additional insurance, but we never imagined that a company of this size could lose a shipment of such importance and value without providing a serious investigation or meaningful resolution. After everything, the only compensation we received was a $100 check. The frustration and helplessness we feel are immense. For companies handling expensive and sensitive aviation components, trust in logistics providers is everything. That trust has now been completely broken.

The delivery drivers are lazy. I have very specific instructions because I am disabled and cannot go fetch my package if they leave it downstairs. Which they do, almost exclusively. Complaining doesn't help, at all. FedEx is always late as well. UPS, and other less well known companies bring my packages to my door. Walmart and Target do. But not FedEx. I've been waiting ALL day for my new mixer to be delivered and just got a notice it's been changed to tomorrow. I have all of my bread ingredients out and measured. So frustrating, again.

Had a signature required delivery. I was given a day, they came the next day. I didn't hear the Fed Ex person, the dog didn't either! So, the product was scheduled for the next day... There was no time window given, who stays home until 8pm waiting all day? Customer service is completely computerized now, one can never talk to a real person. I will never agree to use FED EX. I finally contacted my vendor and told them to have it delivered at my closest FED EX location since we kept missing each at home. Customer service is a zero. Delivery time is a three. Sad that so many companies short change us on customer service.

Fedex is horrible when it comes to having to sign for packages you purchase. They give you a window of 8am to 8pm. Day one I missed the package due to me being at work and they came at 1pm on a weekday. We all know everyone is at work and school. Day 2 I'm off Saturday and it’s 4:42pm and they are still not here. So my whole Saturday is wasted. If you have an option choice DHL.

Today I was told by FedEx customer service that I would not be receiving full reimbursement for my shipment. I explained that the buyer witnessed the FedEx driver deliberately dropping the box from the truck onto the pavement, and this damaged the expensive item inside. We did not purchase insurance because it was so well packed- but FedEx managed to damage it anyway. Since I am not getting full reimbursement, I have begun a personal campaign to reach as many people as possible with the message that FedEx damages packages on purpose.

Service was great. The company gets 2 stars because of billing and customer service. The company's billing system is a mess. I paid for a shipment on 4/28/2026. Delivery was on time. On 4/30/2026, the company debited my account again for the same shipment. Now I can't get a refund. Customer service is worthless and getting past the chatbot is near to impossible. After 1/2 hour of trying to get a real person, I had to call a local office to get past the chatbot. I'd rather use USPS than Fed Ex in the future!

Notice to all Shippers, please stop using FedEx. They miss deliver 50% of the packages they attempt to deliver and the other 50% are thrown out of the vehicle at the end of my 50 yard driveway just waiting for a drive by thief or for rain to soak the package. I’ve filed multiple complaints and fedex does not care… the worst delivery service continues. I’ve gone as far as to ask sellers who they ship thru, if they say fedex I buy from someone else.

Super late on my package. Still don't got it days later. And customer support is garbage. I was told I would for sure receive it when I talked to them the next day and still days later haven't received my package. SMH.

Absolutely horrible customer service. Wasted 20 minutes to get through when FedEx made an error. UPS is much better!

I don't know why companies, especially the big ones keep using FedEx. Packages are ALWAYS late and despite my asking, they never place them in front of my door. It boggles my mind that they are still in business.

I have never written a review about any company ever in my life but FedEx has pushed me, and frustrate me to this point. This company is the most unreliable shipping company you can ever think of. My package left sender on 04/02/26 and today is the 27th of April, I am still yet to get my packages. I have called, cried, screamed, begged and still nothing. Please do NOT fall into their trap. Do NOt just walk away, RUN!!!!

Updated on 04/28/2026: I left one already, but just got an update on my package that is a supposed 2-day weekday delivery. I confirmed with Morgan and Morgan (the sender) that it was dropped off by their runner on Friday. I got a notification finally, late Monday afternoon, that they had recieved my package and it would be delivered by 8 pm Wednesday. So a 2-day service is now a 4-day service. Terrible service, and they should be more accurate with things. When it's dropped off Friday morning and you don't check in till late Monday afternoon close to 5 pm? Do yourself a favor and use USPS or UPS as Fedex is garbage and doesn't do things on time like they say. Don't waste your money with them.

I would actually select zero stars. Fedex is the worst delivery company I've ever seen. They said they have my package but couldn't deliver it and couldn't tell me why, told me contact the seller, the seller asked them to deliver it again, next time I talked to them they said they didn't redeliver but now don't have my package. And this isn't my first incident with them. Terrible.

I’m only giving one star because I have to but FedEx is the worst shipping carrier there is! Every shipment I receive from them has been delayed and it’s a major inconvenience! I’ve been waiting since last Tuesday for my package to arrive and it’s now Saturday and I just received a notification that it has been delayed. They have yet to provide me with a new delivery date. I don’t know why anyone would use them to ship with because their delivery times are terrible, their customer service is terrible, and the overall experience is terrible. FedEx, y’all need to do better!

I actually receive only about 50% of the shipments I receive that are shipped through FedEx. I receive notices that my order is out for delivery. Then I receive a notice that my delivery is complete, but the "proof of delivery" photo is not of my gate or house. In fact, it usually isn't even a gate within the community I live in. There is zero customer service. Even when you get a "live agent" they know very little. If you try to ask the "virtual assistant" you keep going in circles. It tells you it has been delivered, and if there's any problem, you must notify the shipper that your package wasn't received. WHAT A RACKET! FedEx takes absolutely no responsibility for their error. I have no idea why stores/vendors continue using FedEx for delivery; they have to ship most items, twice!

Constantly deliver my packages to other addresses. They don’t care for packages, leaving out in the rain when there is a coveted porch. Delayed deliveries. Just terrible service. When I see a business using them, I cringe.

They lied to me again and said no one was there to sign for the package, three times and two of them someone was there. The same thing happened four years ago.

LOUSY communication. Repeating same information. Long delay in delivering the shipment. Non-responsive claims process. Incompetent customer service reps. Passing the buck. Email communication non existent. First experience with FedEx, expecting good service as it is a big name, DISAPPOINTED. Not sure if my claim will be submitted. Losing a client because of utter incompetence and unprofessional attitude of FedEx.

Very important document was delivered to wrong address and when I call to inquire about the package a lady from middle east talk to me and was very rude.

They never deliver anywhere on time! The tracking consistently shows the delivery truck just sitting still for 30 minutes or more. Sometimes literally in the middle of farm country! The truck will pass my home multiple times, delivering everywhere but to me! They're just the worst every time!

Unbelievable. We paid $203 to ship something of sentimental value from NM to CA. FedEx driver Daryll ** delivered the heavy package to our home. He obviously just threw it onto the stair landing, crushing an edge tile on the landing and breaking the contents in the box. His employer KDO Logistics, Inc., is a subcontractor for FedEx. After reaching out to FedEx multiple times, through their horrible voicemail system, I finally made contact with "Connor;" who left me a voicemail with a phone number that did not work. So we drove to the FedEx office in South San Francisco which was attached to the area code and prefix of the phone number. We asked for the manager of the FedEx operations there, but were told that he did not "speak to customers."

I've ordered multiple items from businesses that use FedEx and 99% of them have been late. What do I have to do to get packages delivered on time, and pay extra money. I recommend USPS or UPS. Is it cause FedEx is cheaper. I've got a package now that's supposed to arrive by the end of tonight, but it's still in Chicago and I live in Wisconsin.

If I could give zero stars I would.... Had three furniture deliveries through FedEx and only one arrived on time. The second one, I requested a vacation hold through customer service, an actual person, who didn't actually put the hold in because they didn't do their job correctly and then I had to call back to escalate the issue and was told I had to put in more legwork to fix their mistake. The third package updated with a late delivery time and had to request another vacation hold but had to go through customer service yet again and it took six times calling to actually speak with a person.

Their drivers never bother to use my building's security code, which I've provided to them through my account profile and to their phone representatives. Every single delivery is marked as a missed attempt even when I'm home and I eventually have to pick the package up days later at one of their facilities.

All of our recent furniture deliveries in the last month were lost or redirected or destroyed in transit. Complaints filed are ignored. Calls everyday for investigation yield no results.

Fedex service really sucks. They can't even get a package 60 miles away in over two days. They are NEVER on time.

(1/5) My experience with FedEx was one of the worst shipping experiences I have ever had. I sent a medium-sized package containing clothes and personal items that had significant sentimental value, and unfortunately it was lost due to their negligence and lack of responsibility. Even though I had a tracking number, the company failed to provide any real solution or proper follow-up. It felt like my case was not taken seriously at all. Their customer service was unhelpful and dismissive, and the only compensation I received was $129, which is nowhere near the actual value—both financially and emotionally—of what was lost. This clearly shows a lack of professionalism and accountability in handling customer shipments. A company of FedEx’s size should do much better, but my experience was the opposite. I do not recommend using their service, especially if your shipment contains valuable or meaningful items.

I’ve been told that my package is out for delivery for three days. I call. I get hung up on. They told me there is a team assigned to finding my package. Told me that they would send me a Help ticket. I’ve got nothing new to work with and I calmly ask for help and I was hung up on.

FedEx dropped a large package - est 300 lbs in front of my garage that was not mine. The address and tracking were facing down and package, which said locker was too heavy to turn over. Calling FedEx was a waste of time, as they can only help if you give them the tracking #. Several days later, I ordered Chewy.com items so that FedEx would drop them off and give me the opportunity to get the FedEx person to take the package.

I've been waiting on a package for 4 days. The automotive system like customer service gives you the run around. I stayed home all day on my one day off during the week to no avail. And when you get to a live person, no help, clueless, is this outsourced, the worst.

0n 4-15-26 I was receiving 2 packages via FedEx. When the driver just delivered 1 I tried to ask where was the other package. He politely told me he did not speak English and only spoke Spanish. I knew better and he was trying to be smart a—. I know FedEx weren’t hire someone who doesn’t speak some English. If he didn’t speak how did he get his driver’s license. The federal government are looking at people who don’t speak English and driving trucks.

The worst company you can ever expect or experience!!! They don’t give you actual time for delivery. They lock you home from morning till evening… They don’t call you before they arrive to make sure that they are coming… They don’t ring the bell when they are at your door … You will suffer to contact a human from customer service which is extremely hard .. They don’t have any organization between each department so no one can promise you for any delivery time or even call when the delivery person at your door …. Each department has their work which when you call the customer service people can’t solve any problems belongs to dispatch department because their department are different!!! So why do you think I’m calling a customer service for!!! Just to ask about when is my next shipment which I can get it from the app!!!! If I have the option to rate -100 I’ll do that.

I wish I could give them negative -5 stars. This package is now 3 days late. Every day it says out for delivery, then at the end of the day, or changed the delivery date to the following day. This happens every time I order something online, and the business uses Fedex. It is late EVERY SINGLE TIME!! By at least 3 days or more. I just checked the BBB, and it says A+. This must be April 1st, not the 15th, because that's the biggest joke ever!! A+ Whatever!

The service and communication at FedEx is very poor. They don't seem to care about their customers. They missed their delivery window today. No Call-No Show, and I was signed up for text message alerts. I had to sit and wait at my house all day because they required a signature at delivery. Imagine, paying for a service, and then the company tells you you have to sit and wait at your house to sign for a delivery. The original window of time was somewhat reasonable, but the missed their window. I called customer service and they now say tomorrow before 8pm. So, I paid for a express service and now it will be 30 hours late by 8:00pm tomorrow evening. They still expect me to wait and be present to sign for the package. Can you imagine that.

FedEx does not take responsibility for their deliveries to a wrong address. They take a picture of the house they delivered your package to. You get a picture of where they delivered your package, but when you inform that is not your front door...it's obvious they don't research that and just flat out deny your claim.

I've been waiting for a package to be delivered for several weeks now and they keep coming up with more bullshit excuses, fees and charges than it's worth dealing with them. I'm not sure which hub it's coming from in Cincinnati Ohio, but their customer service is an actual disgrace to the customer service industry and their cashiers department is a complete and utter joke and pathetic example of a cashier. Their whole damn office management is full of liars who tell you something and then don't keep their word on anything they say to you as a customer. They need to be turned over to the Better Business Bureau, the state and local authorities as well as the federal government and be labeled and investigated for fraudulent activities as well as anything else.

I was surprised the driver just leave my stuff outside unattended.

Fedex called to schedule a freight delivery last Friday, said they would Monday between 1pm & 5pm. They never showed up, waited around all day for not. Called the phone number & the local warehouse doesn’t even have my order yet. Fed Ex stinks!!!! They do nothing. Employee that took my call was not helpful at all.

I have not had one single good experience with anything involving FedEx. Packages always dropped on the ground floor in a pile of other people's packages so I have to go all the way down with my kids to retrieve them after digging through looking like a crazy person. Gives me expected delivery dates that never hold up. Always days later than intended. Glad I didn't pay for expedited shipping or I'd be even more angry. Now I'm waiting for a somewhat expensive (to me) piece of equipment that was supposed to be here Saturday. Here it is, Monday and no updates.

I want to register a complaint. First of all, I need to thank your delivery driver, I believe that her name was Sheena, for being a very accommodating and cordial person. Now, I need to complain about FedEx, management of deliveries for Amazon, and lack of support and concern by you for your delivery personnel. My name is Isadore **, and I have been an Amazon customer for a very long time, and have never witnessed such inappropriateness as I have seen yesterday when I had a huge delivery. The tracking ID was ** and the delivery of four very heavy and large boxes were from LECANGES LLC 1900B River Rd Burlington, NJ US 08016.

Never order through this company- they will drain your nerves and still fail to deliver anything. It’s a terrible service that will charge you a lot of money while creating unnecessary problems for you. Choose other delivery companies that have proper brokers and reliable logistics, with less bureaucracy and less desire to squeeze every last cent out of you.

FedEx is allowing lazy drivers to lie about the delivery of packages. I purposely stayed home yesterday to receive a package for my wife yesterday. No driver ever came (I have cameras). My wife calls FedEx and she was told the business or home was inaccessible. I received two packages from UPS that day. So the real problem is the driver for our area is lazy and shouldn’t be delivering. My wife calls FedEx back to make a complaint and they asked her to wait until tomorrow. This makes no sense.

How is this company, who takes a year to send a package across a street still in business? The dude "I ain't got your package boss" the one ordered 6 days ago - amazon does it in a day. FEDEX you are outdated, your employees do not care, time to go away.

FedEx sometimes offers useful shipping services, but be aware that you could experience significant frustration if your package encounters unexpected delays or is delivered to the wrong address.

To start. If I could put 0 stars I most definitely would. I don't understand how a delivery system so popular can fail to deliver 3 packages, one had to be resent by the shipper, because that 'try three times then return to sender' policy is complete bullcrap, SENT TO A DIFFERENT ADRESS THAN MY OWN as per the sender policy AND STILL MESSED IT UP. How do you screw up that bad? Customer support consists of a teleprompter with very little access to people, was told I'd get a call back if my package would be sent back to sender and it got ALL THE WAY BACK before I CALLED and they showed no signs of care.

Worst service ever. 1 in 4 of my packages shipped to me from same shipper gets delayed by 4 days and seem to have misleading tracking information. Their delivery drivers for ground service don’t seem to care and when you talk to the overnight people it’s like conversation about cast system in some medieval era.

Typically wasted my whole day for a delivery time set 8pm being the latest. 8pm arrives no package. 1017 pm no package. Wake up in the morning you guessed it. No package yet.

They tried twice to deliver a package to my business when we were closed. They left door tags with numbers that didn't go anywhere when I tried to track them. They could not help me when I tried calling their "Customer Service" number - they could not find the door tags either! The last door tag said that it would be delivered the next day, so I waited for half a day for the package to arrive, only to look up the tracking online (after asking for the tracking number from the sender) and it said it would be delivered Monday. I waited all morning Monday, checked the website only to find that instead of delivering it Monday, they returned it to the sender. I called Customer Service, only to find that I had to do several backflips and reverse pikes to get to talk to an actual person, who also couldn't help me. You don't treat businesses like this.

I was a victim of fraud. Someone hacked my card and made charges from/to FedEx. I have never ever walked in their business and was out of the country when this happened. I reported it to my card and they took care of it. Now FedEx is harassing me for payment and reported it to TSI for payment. I have received no service from FedEx. They and TSI won't stop harassing me to pay for something I didn't receive. They are complete **.

I am extremely frustrated with FedEx and their repeated delivery issues. My package has been sitting in Kansas City since Tuesday, yet somehow it still hasn’t been delivered correctly. We have a locked, secure mailroom for packages, but instead of delivering it properly, the driver keeps throwing packages outside at the wrong building.

I ordered something that is shipping via FedEx Domestic. It was shipped from Tennessee to Indiana and it has now been 10 days and it is still at the Memphis Hub. After Fred Smith passed away and his son took over the company both FedEx Domestic and FedEx International have went completely downhill! Their priority was always the Customer and their Employees, that is no longer the case. They only care about $$$$. It’s a shame and I know Mr. Smith would be devastated to see what his company has become.

We were waiting for a package for three weeks and I found out today that the package has been send back to the sender. What a disgraceful company this is. They didn’t even try to contact us. We filled up a sheet regarding delivery information. This is the worst courier company. They should at least let us know that the package was been returned.

Terrible service. Consistently, due to FedEx, my packages are delivered to the wrong address. It’s really confusing why this keeps happening only with FedEx, as literally NO other courier (UPS, USPS, and even the Walmart delivery drivers) has any issues with finding my house…Because they all type in the correct address into their GPS before making a delivery. Whereas, with FedEx, my address is consistently inputted incorrectly. Most of my issues seem to come from one driver in particular. I’ve never personally met Jaymela from the Madison AL location, but after having MULTIPLE packages delivered by her to the wrong addresses, I sincerely hope I never do. It’s genuinely baffling how someone can type in the wrong address when it’s very clearly listed on the package. Jaymela, I wish you well in life..But PLEASE find a different job. Delivery service is NOT the right fit for you.

I arrive home 27 Mar 2026 at 3:30pm and right shortly afterwards I get a FedEx notification that my package was delivered. The picture taken by the FedEx driver is not my porch. I call customer service and report this, and FedEx does nothing to get that driver to go pick up the package from the wrong address and deliver it to the correct address. Furthermore, FedEX does nothing to correct this error but send meaningless emails saying they are researching this this and then I have to contact the shipper and get them to ship the product to me again. No excuse Fedex, you are at my house at least twice a month, and last week, you did two other deliveries, and you get the third wrong????? Again, No excuse for this lackadaisical performance. FedEx also does not take care of the customers package like they should, I continuously get dog food orders in every month that are damaged and FedEx in a whole just doesn't care.

This latest delivery is horrible and unacceptable. My pharmacy overnighted a prescription for my husband on Thursday to arrive Friday between 9am and noon. The very important medication sat in their hub all weekend and now they say it's being delivered today, Monday - 3 days later!! How could they be so irresponsible especially with medication! They should be ashamed of themselves - will never use again.