FedEx Reviews

We have a chronic issue with FedEx deliveries. Delivery instructions are on my profile for all deliveries to be made to the front door which is located up a flight of stairs. Instead, the driver ignores the directions and deliveries are being made to the bottom of the stairs in front of the garage window or to the side door of the garage where packages get wet from rain or sprinklers. I have initiated many complaints and have a number of reference numbers from customer service. They assure me that it will never happen again.

I am filing this complaint due to the unacceptable handling of my package and the lack of accountability by FedEx. My package was originally scheduled for delivery by July 26, 2026. According to the tracking history, FedEx allowed my package to remain at the StockX warehouse from July 22 through July 27 before it finally began moving through the network. Even after that, I still did not receive my package between July 27 and July 31, as promised. On August 1, I contacted FedEx Customer Service multiple times because I observed the delivery vehicle in my area throughout the day, yet my package was never delivered. The delivery driver is Alanna. Later that evening, at approximately 9:30 p.m., the tracking was updated with a delivery exception stating that the "customer was not available." This statement is false.

Customer service has bad attitude and hanging up you call is normal for these people. They need more training when talking to Customer. Also they never wrong. They will always make it like it seems your fault.

They have proven to be the slowest delivery company, even slower than USPS. And that's saying something. On two different shipments it took them 4 days to go less than 4 hrs of travel time. Literally from Tues to Saturday the package went from Fresno CA to Tracy CA. 2 Hours from each other.

They give certain delivery dates and the person waits all day long and their package never shows and then all of a sudden the delivery date is changed to three days later, I can't just miss work every time they change the date and don't trust the neighbors because they have stolen before. It's ridiculous and will make sure to use other options or start shopping the stores again. JUST RIDICULOUS...

Package was delivered to wrong address even though correct address was on package. After almost daily phone calls and so much different info, including having to come to distribution center and speaking to the expert on international shipment, I finally found a devoted, caring person in customer service. I would like to acknowledge DeeDee in customer service in St. Louis Mo. She took charge and package was delivered next day after laying in distribution center for a week.. You need more people like this to improve your overall rating.

If they tell you it was going to be delivered that day they are lying. It was supposed to be delivered today by the end of day. Business was closed at 6 pm and it still wasn't delivered.

The FedEx delivery driver never brings my packages upstairs to my door, four times now I have had to call somebody over to finish the job that FedEx was paid to do. I live alone and I cannot carry heavy packages up the stairs. When I pay shipping and handling, I expect it to be shipped and handled to my door. On two of the four occasions, I had to call somebody to make a two hour round-trip because I just moved here and it didn't know anybody in town to help me carry it upstairs. As far as I'm concerned FedEx owes me shipping and handling refunds and gas money for my friend who had to drive 2 hour round trips, do your job or quit your job. It's that simple.

We have clearly marked areas where packages go. And we have clearly marked areas where people are not to trespass, despite what they think is normal. Because we do not use our front door area due to disabilities by veterans in our home. Our FedEx driver repeatedly ignores this. This time he left a 2 day package, which is important. Legal documentation on a sign that says do not leave packages here. They are to be left at the garage, where there's another sign and designated area for packages, which he can drive right up to and leave without getting out of his truck. Actually, instead, he got out of his truck, walked through an area clearly marked, do not go through, clearly left to nature, to take back and left it hidden on a monument that the only thing you can see on, it is not to leave packages here. And this is an ongoing issue in lauren, north carolina.

THE WORST CUSTOMER SERVICE THERE IS in North Miami location!!! Very unpleasant employees!!!! Totally neglecting clients and not paying attention when you ask for help kindly… Not reacting, not responding, not helping, treating you like a complete idiot… When I said, thank you so much for your help they didn’t even greet me, instead of the employee was swearing something quietly… Absolute disaster as an experience to just print something out!!!! The frustration was beyond usual!!! I’m not sure how these people are having jobs with their social skills like this!!!

Orders are consistently delayed sometimes for days. And then delivered to the wrong address. When you contact customer service you get the generic response, "Thank you for your patience blah blah blah." Will fill out a ticket. Which doesn't help at all. I don't believe I have ever received an order on time.

Was notified of delivery window between 8 and 1, made sure to have someone present since required signature. At 1:05 notified the new window was until 8:00 pm, and there is absolutely no way to contact anyone to change the delivery date when someone would be available to sign. Will never purchase from a company using FedEx if signature is required again.

I had a mattress delivered today. Opened the door and DUMPED it at the top of the driveway! Nowhere near my house!! I ran out. He said it was too heavy. Told him I understood that! But wanted him to at least drive it to the bottom of the driveway near the house and he just drove off! Not cool, He was awful!!0

Fedex is the worst delivery service and provides awful customer support. I paid for delivery and the driver supposedly could not find my address. There is a sign on my front lawn with the complete address. Their competitors and Amazon have no trouble finding my clearly marked location and delivering my packages. Due to the driver's incompetence, I now need to pick up my package. A call to customer service was a complete waste of time with no problem resolution. This is not the first time that there had been delivery problems with Fedex. They consistently provide terrible service.

FedEx delivered a cream from my pharmacy - on my driveway. Luckily I saw it before it overheated in the sun. They are supposed to deliver to the front door. Registering a complaint is deliberately difficult.

FedEx just isn't the company it used to be. Five or ten years ago, if I needed something to be delivered by a certain date, I knew I could count on FedEx. That is no longer the case. During the past few years, I have counted 15 deliveries that were coming to my home. Only 6 of them arrived on or before the original estimated date. Of the remaining 9, 5 of those said the item would be delivered on that particular day by a certain time. The time would come and go and no delivery. When I tracked the item, there would be a new date in the tracking. It seems like the drivers intend to deliver something on a certain day, but, if they don't get to it, no problem. If the drivers are overworked, then shame on the company. Mr. Fred Smith, the founder of FedEx, stepped down from being CEO in 2022 and passed away last year. The company has not been the same since.

How about you teach your drivers to read and get packages to the right address and then told by person that they gave my package was wrong address. And when he finally dropped off my package he does not put it behind my little fenced in area where my front door is he puts it in middle of walk way where I share with another neighbor. That's how packages get stolen do better Fedex drivers..

Customer service is a joke. You call the number; they take your information and create a support ticket and yet nothing is resolved. How is it that I paid $350 to overnight 2 packages in the same shipping label, I get a master tracking number and a secondary tracking number and only one package arrives to its destination, and they have no clue about the second package and its whereabouts? I have a business account but will be looking to sever ties at this point as they constantly lose packages and do not deliver in the time requested and paid extra for. Complete theft of packages as well as money.

It seems like this location is hit or miss regarding service. I must have come on a "miss" day. On Tuesday, July 28th, we arrived at the FedEx store on Brassfield Rd in Greensboro, NC with a package to drop off. The gentleman at the desk said in a brusk tone, "You gotta a label?". No hello, no nothing. I replied by saying that he could be nice about it, and he just grunted (he really did). The Assistant Manager, Kory, came up, stared at me, and then said something to the effect that they are working on improving (paraphrasing).

I have a delivery box near the street so delivery people can avoid the 1/4 mile driveway to my house. A brilliant Fedex driver left a 60-80 Lb package that was way too large for the box and at 81 years old, neither me nor my wife have any way to get that box out. I called customer service to try to have them ask a driver to get the package out of the delivery box and take it to the house. This situation does not fit any of the canned questions their AI “representative” normally deals with.

I ordered a package from a fitness company. Unfortunately it was sent via Fedex. The delivery person because the package was heavy left it on the steps instead of the porch as instructed in less than an hour the package was stolen. After many attempts to contact Fed ex they sent me an email saying the case was closed and to call the company I bought it from. Last time an item was shipped via FedEx, they kept reporting that delivery was attempted when I was home. Three days later I received the Item and I made sure I was waiting for them. Just the worst delivery company. UPS is reliable, Fed ex not in the least bit, even USPS is better!

According to customer service if you live in an apartment community and any resident makes a change to their FedEx delivery manager, it will trigger notification to any and all residents living at said community with like account. The “system does not recognize the apartment number only the physical address”. Contacting this company via their AI powered the messaging center or via landline is an exercise in futility. This entire experience was caused by an email notifying of changes made to to my account. The email advises if changes were not made by the recipient to contact FedEx. There starts the journey into the rabbit hole. So there’s no way to determine if there is unauthorized activity in your account or just your neighbor making changes unless you call and waste your time only to find out the above.

AI hung up on me 3 different times in a row. It will remember you called but still not assist in getting you to customer support. If you manage to actually get to customer support they will not assist in finding a shipment that they delivered to wrong address. What is the purpose of this customer support if they do not provide support?

Unable to get past this AI idiot that answers calls. Will not transfer me to a human being to assist me to create a shipment. Does not seem to understand plain English. Not able to speak with a human at all. I do not recommend FEDEX for any services at all. The WORST of the WORST..

Every time I've had someone ship me items through FedEx, the delivery driver NEVER delivers it properly.

I never received my medication. FedEx claimed that I signed for it! Biggest liars EVER!!! This should be enough for a criminal investigation but FedEx doesn’t give a red rat's ** about ANYONE!! They deliver to incorrect address if they even bother to deliver. Their delivery people couldn’t find their ** with both hands!! I refuse to ever do business with a company that uses them as a courier!

FedEx is a terrible company to deal with especially if you run into a problem. I was recently the recipient of an overnight package for a ~$10k guitar. The package was overnighted on a Thursday and for some reason, which they didn't explain, the package was loaded onto the truck, taken off the truck and back to the facility about an hour from my home. The supervisor, Tamara, claimed it never went on the truck as if that really matters... I didn't receive the package on time. Because the shipper didn't pay for overnight/weekends my package got pushed out to Monday delivery. It's hard to believe they work that way but the problem is you really don't have a say in who your shipper selects. If you did, these shipping companies would react a little different.

They didn't knock when they needed a signature. 6 people home, 5 cars..and customer service said they would redeliver today but not true

Worst customer service ever. Package was originally supposed to be delivered on a Wednesday. Wednesday sent me a new date of the following Monday. Tracking showed it in Hutchins Texas the Monday before the original Wednesday it was supposed to be delivered. I called and ask if I could just pick it up there. They said no. Not possible. I would get it when it was scheduled and not before. So it sat in a warehouse for a week that was a couple of hours from where it was supposed to be delivered. Every package I have gotten from them lately is always a week longer than they originally say and some things don’t come at all. I will avoid using them at all cost.

In my experience, the driver will leave an attempted delivery notice on my door when I was home waiting for the delivery. The driver never knocked on the door or rang the doorbell. He simply put the notice on the door and left. This happens every time I have a delivery that requires a signature. I've signed these notices for release of the delivery just to have the driver do the same thing all over again. So, I've started to have the merchants use a different courier service... such as UPS or DHL (USPS). I don't know how FedEx stays in business with this extremely bad service.

If it was an option, I wouldn't even give this company a 1 star review. They deserve ZERO stars. Zhang ** in customer service couldn't direct to supervisor help to get my address corrected for future deliveries and was rude. I have had to spend HOURS-DAYS just to get my packages. Made me talk to sellers that submitted the correct address and Fedex is changing it to an address I haven't lived at for YEARS. Absolutely HORRID delivery service from this company. I was told the last two times by Fedex employees that they would have my address corrected but to this day. It is not.. Fedex definitely needs to either update their maps or get a better label services to deliver packages. My address is on Google Maps and there is no reason my packages should go from Broken Arrow to Bixby??? Please help me make sense of this...

Package says it will be delivered today, yet tracking shows it's been sitting in NY for 3 days. No way to ask anyone at FedEx as they only have an AI chat box.

If only I could give zero stars. I have wasted so much time trying to get a package delivered from the Long Island City FedEx Facility. The status is "Future delivery requested" but I requested an update last week and the status has not changed. I tried to contact the online chatbot as well as contacted customer service and both were unhelpful and frustrating experiences and definitely not user friendly. Why is it so hard to get a package which is currently is sitting in a warehouse?

I have lived here 27 years, same address, hundreds of deliveries via FedEx, UPS, USPS, etc.. Suddenly Fedex claims my address is 'invalid' and failed to deliver. So to facilitate receiving my package, I opted to pick up the package at a drop location in town. 5 days and two support tickets later, STILL NO DELIVERY, NO MOVEMENT, NO UPDATE.... No call, no email despite my contacting customer service a dozen times. The package STILL sits in Manassas, Virginia. Do not use fedex.

Looking at all the reviews about FEDEX, it seems I am not the only one to experience issues with FEDEX. They should be shut down for taking money for services and not delivering. 3 times in the last week I had packages shipped to me and I have not received any of them. The 1st package "proof of delivery" photo, shows it sitting outside, on a sidewalk in front of the entry/exit door to a 17 story apt. building and FEDEX said "it was delivered correctly to the lobby." So FEDEX believes the sidewalk is a lobby? The 2nd package proof of delivery photo was of an unknown location to me and again, I did not receive my package. It seems that the drivers do not want to take more than 5 steps from their trucks to actually deliver to people's doors.

They are never on time! I spent all day waiting for my couch just for them not to come. I had to take a day off to be home. Waste of my time!!

I will never use Fedex again since I can't speak to a person on chat or on the phone. Done with this ai bs! The stupid ai just hangs up on me because it can't answer questions and reason like a human. What a shame. I've loved FedEx over the years because they gave A/C to their drivers when UPS drivers had no protection. Now they don't seem to care about people at all... crappy customer service and costing human jobs for robots and ai. Completely downhill!!

I ordered a new phone from Xfinity, on 7/15, it was shipped by Fedex, it arrived near my town in Norcross, GA at 7:30 am on the 16th, and fedex automated algorithms told me its "estimated delivery date," was between 10:50a-2:50p on the 16th. It also told me I had to be home to sign for it. I've been waiting and rearranging my schedules to be here. It's now about 3p on the 18th, and still no phone. There's supposedly a 1-5 day "window" they claim, so then why tell me it will be here, when it's not going to be here? Fedex is THE worst. So over it

Driver submitted to fake delivery attempt. Was home all morning waiting for the delivery driver. Never arrived, but submitted a false claim.

FedEx also left a door tag instead of a package at my home too! We were home waiting for several hours and tracking via the app. My son saved his own money for this purchase and we were waiting eagerly to sign for it. This situation needs to be addressed, I don’t believe drivers would do this unless they had unrealistic expectations put on them by managers. Unfortunately, Fed Ex does not give us access to a local site where this issue can be addressed properly. Be better.

I'd give them no stars if I could. Absolute garbage company, well I won't say that because the garbage men are 95% on time. Remember these aren't my ETAs. They are yours and I've never seen one be right. The FedEx In Cambridge Ohio has got to be the worst one in existence. Always late, dates will change one way then 8 hours later change back. If they need a signature you might as well count on them wasting 2 or 3 of your days. The delivery drivers will pull up to your house and sit there. Then pull away never even getting out of the van. 5 hours later you'll get a notification that a "Attempt" was made to deliver said package that doesn't require a signature? Must not have wanted to walk the 8ft or pick up that heavy 15lb package?

Deserves negative stars. I was having renovations done to my home. Big order from Home Depot. Everything came UPS except the bathroom sinks and mirrors over the sink. So wish I had chosen something that could be delivered by UPS. They brought everything on time and to my correct address. Fedex, however, Not so much so. Not at all. I was in the garage putting together a shelf UPS had delivered about 30 mins prior when I got a notification to my cell that Fedex had just tried to deliver but no one was home.

I am extremely disappointed with FedEx customer service and the handling of my delivery. I was home when I received a notification claiming that delivery had been attempted, but the photo provided clearly showed a front door that was not my home. This means the driver attempted delivery at the wrong address. I contacted customer service because I needed someone to acknowledge the mistake and ensure that my package would be delivered to the correct home. Unfortunately, the representative, Ernesto **, did not seem to understand or take my concern seriously. Instead of addressing the incorrect delivery location and confirming that the package would be redirected properly, he repeatedly avoided my request and failed to provide any meaningful reassurance or solution.

I ordered a piece of equipment that cost over $2,000. The manufacturer shipped it via FedEx. It was to be delivered to my home. My home has my house number in Arabic numbers clearly visible from the street on the front of my home and the numbers are 3" high. The driver delivered my package 2 hours away to a house that has their house number above their garage in cursive writing. Seriously, I know that according to the latest statistics that 25% of people 18-24 are functionally illiterate, BUT, if your job is to drive a truck and make deliveries, you need to know how to READ! It is not MY JOB to do THEIR JOB. I shouldn't have to click on the GPS and then go bug my neighbor to get packages and then lug them back to my house where they should have been delivered to begin with.

Worst shipping company on the planet. I think in all the years of inadvertently having orders shipped to me, I have gotten 3 without issues. The items are late, or don't arrive, or disappear. Customer service is a joke. Today I watched my package drive within 1 to 2 miles of my house for 8 hours and then it disappeared. Guess he took it home. Tried calling, wound up somewhere where not one person spoke a language I understood. Zero concern, nor any desire to investigate. Horrible company. Absolutely just not customer focused.

Worse delivery company in US for me. I get a delivery yesterday and I can’t get it until now because delivery guy put in lockers, take a picture that shows nothing and leave without sending anything to me. Since yesterday, me and locker manager keep trying to find it but nothing. And when you try to contact customer service it’s a nightmare! First time ever facing an issues with delivery. Thank you FEDEX for that, you showed me what’s meaning of unprofessional delivery service.

Hello I had a delivery today and I was asking the FedEx guy to help me about this package due to it's heavy for me to lift. I have a bad back. He said he won't do it and I asked him if he can help me at least push it inside. He said he's not supposed to. He's unhelpful driver, and there were 2 of them and the other guy was just smiling. I explained to them that I have a back problem but still insisted they can't help or bring package inside. Driver's name is Conrad. I didn't get the other guys name. We do business with FedEx. We're a huge retailer. For this incident unhelpful driver, should they need to help customers with disability.

I’ve had three experiences with FedEx in the last few months. The first one they lost the package and it took me three weeks to get a new item from the vendor. The second two took 2-3 weeks to be delivered and the dates were changed multiple times. Via their app I could see my package sat days in various locations before being transported to the next location. They are the slowest and most unreliable method to receive an item. If you have a choice, don’t use them.

FedEx deserves 0 star. I don't understand why they can't correct their issue with finding my location. My address is a new home and is already findable in apple and google maps. Fedex keep on attempting to deliver and still gets an exeption. Why attempt to re-deliver when you still haven't figure out the coordinates or fix what's wrong with your system?

They send my package to wrong address. When I asked them. They didn’t do anything. Just told me that I have to find the way to take my package back. Then cut off the phone.

I ordered a speaker from a company in Kentucky. The very same day I ordered shirts from China. Both shipped same day. I received my packages from China that had to fly to US, be checked through customs and then ship UPS ground. Meanwhile my package that shipped FedEx from Kentucky to Michigan still had not delivered 2 weeks later and had estimated delivery date change multiple times. If ever given the choice, I'll never use their services by choice again. Snail mail would be a compliment to them.

I went to Fedex on Friday, July 10th at 9:00 AM when they opened and paid $82.06 to ship a letter overnight for noon delivery on Saturday, July 11th. Saturday, 12:00 no delivery, after 5 calls with Customer Service and being told something different each time, that it would be there by 2:00, then by the end of the day each person would personally take it upon themselves to make sure it was delivered and contact the driver, and so on and so on. Everything I was told was a LIE each time. Called Customer Service Sunday, July 12th, and was told the reason it was not delivered Saturday was because it arrived after Fedex trucks were sent out for the day, and it would be delivered Monday by 8:00 AM (Keep in mind, based on tracking, it was in Cedar Rapids at 8:40 AM on Saturday).

My family and I are traveling cross country and our RV had mechanical issues. We found a mechanic to fix the problem and are having the parts shipped next day air. At this point we have already been stuck an entire day. We wanted to meet the package at the shipping center to ensure we got the part as quickly as possible so we could get it to the mechanic and get back on the road. We have one part coming UPS and the other part FedEx. With UPS, I was able to contact their shipping dept, speak to a PERSON, and schedule a pick up the next morning. With FedEx, I was on the phone for over 2 hours and could never talk to a human being. I had, what I thought, the correct tracking number. When my husband FINALLY got a hold of a human she said we had the wrong tracking number and there was no other way to find the package. The number we have is only 10 digits and not 12-16 digits.

If I could give negative feedback I would. We was suppose to have our packages delivered on the July8 2026, on July 10,2026 we only received 3 of the 4 packages. I have all my tracking information between Nashville to Alabama 1 package was delivered to Oregon, we have contacted FedEx multiple times to get this fixed. We have requested multiple times to have our package expedited. We were suppose to leave for our Family Vacation on July 12, 2026. The reason these packages were so important is because they are our tires for our vehicle. It has been nothing but a runaround us losing our time with our kids and our money for our vacation. Not once has anything been done to help us out. Our family vacation has now been cancelled due to FedEx’s inability to do their job and their outright refusal to do anything to make it right.

FedEx used to be the top choice reliable shipping Co. Carefully selected drivers, great customers service....not anymore. 3 times I shipped a package with FedEx, and 3 times tracking the shipment say on the vehicle for delivery they even convince you with name of driver. 3 times items were not delivered. No live person to talk to but repeated robotic messages. Very difficult to file a claim online asking for administration approval but no one to talk to, their 800 number drives in circular no end motion.

Fedex is undependable when it comes to delivery date. My package has been delayed three times, one said delivery attempted when it was still in another state. What should have been a two day delivery is now taking five days or longer. They're just giving excuses and now it says they have ask for a delivery exception so it's anyone guess when I will get what I already paid for. Again the service shows my package is in wilson n.c.. something I am beginning to not even trust. My package weighs a whopping 1.8 lbs and my fishing trip is cancelled because they couldn't or wouldn't get my part delivered on time.

Terrible service, they lost my 48-hour delivery and haven't contacted me by phone or email.

So far it is day 4 on the order that I paid for 2 day shipping for. The retailer that I ordered from at least refunded my 2 day shipping charge, but FedEx has had my order stuck in another state with no current delivery date available yet.

This how FEDEX delivered my treadmill. I think this happened at the warehouse distribution center.

First incident, FedEx delivered my packages to the wrong building and the wrong floor. My correct address is **, Apt 225, on the second floor. Instead of delivering to my door, the driver dumped all my heavy boxes at 13958 on the first floor near the leasing office — the opposite end of the building. He didn’t scan each tracking number individually, marked all 9 packages as “Delivered,” and only 6 were actually there. Three are missing. This is not a delivery — this is a misdelivery.

Zero stars. Expected a shipment today. Loaded onto delivery vehicle in Saco ME early this am. As per tracking delivery excited between 10.40 and 2.40. 2.40 came and went. 3.50 tracking shows delivery exception saying an attempted delivery was made. Total BS. Was home all day. Same has happened on several recent occasions. Avoid FedEx at all cost. UPS and even USPS are more reliable.

I am writing this out of sheer frustration and exhaustion with FedEx's completely unreliable service. It feels like almost every single package we expect to receive through them ends up being delayed, and their estimated delivery dates are absolutely meaningless at this point. This is not just a one-time mistake; this is a repeated, ongoing issue that happens over and over again. We constantly find ourselves waiting on deliveries that simply never show up when promised, which is incredibly disruptive.

Absolutely terrible, customer service is a complete joke, they only care about $$$, I will avoid using them for ever. Truly disgusting behavior from such a big corporation.

I will never ever use FedEx again. Poor customer service. Poor drivers and can't even deliver to right address.

It seems like for every package I have received in the last couple of months it has arrived damaged. The drivers are rude and have just dropped my packages on the ground. The complaint process is horribly complicated, probably on purpose.

Terrible customer service. Employees did not acknowledge customers. They were oblivious to the customers online. They kept walking around and talking amongst themselves. I had to call their attention to get service. And even that I was still made to wait. Workers didn't look happy to be working there.

Fedex sucks, out of 3 packages 2 were delayed, of the two the one that was delivered, it was delivered to the wrong house and the box was crushed.

Nothing but a bunch of liars. They said a package was unable to be delivered because no one was home. Well there were six people here and the driver never even came down the driveway way enough to see if anyone was home. I have cameras and proof that they lied and god forbid if you try to contact a human through their customer service because that will never happen. Worst, most laziest people on the planet!!!!

Once again my package is marked delivered, but cannot be found. They have a photo showing my package on a porch which is not mine.

Things could get to you faster on a horse and carriage. FedEx ground is constantly late and never delivers on time. I've stopped using them and sellers that use them due to unreliability. How can you consistently offer tracking and a date for arrival only to have it changed last minute horrible service and punctuality would recommend against using if you need something at a certain time..

I was supposed to get my air conditioner delivered on the 1st, 2 days before the heat wave. Today it is still delayed and the CSR can't tell me anything substantial about the status. Only God knows how I made it through 105°-115° weather. They only keep escalating the matter for the appropriate staff to call me back and still nothing. If I had a choice of who ship my item it would've never been FedEx. It's quite disappointing cause I've expected better from an express service provider.

Every delivery date changes. I've received two different texts or emails. And I'm still waiting.

I ordered an item online. It was supposed to be delivered on Thursday. The delivery driver never knocked on my door and just left a door tag. I called customer service. They assured me that the delivery driver will knock on the door. The next delivery day, I even signed up for a notification through text message. The next day came 7/3/2026, I got a call from customer service in the morning to verify that someone would be home. I took off work both days to receive the package, not even 20 minutes after I get a text message saying, "Sorry, we missed you." No one ever knocked on my door and a door tag was left in my door once again. I called to speak to a manager or customer service. They told me that they would call me back in an hour; no one ever called.

2 hours into my delivery window I was informed my package wasn't going to be delivered today because tomorrow is July 4th, so today is a "holiday". So they lied about their delivery day? Now I have to wait 2 additional days for an air conditioner in 100+ degree heat. I will never use FedEx again.

Worse company and customer service ever. And they have lazy drivers that don't read directions to put package on covered front porch. They don't even deserve a one star. Should be minus ten. I have called many times to complaint and goes thru one ear and out the other. THEY NEED SHUTDOWN AND RUN OUT OF AMERICA, GARBAGE COMPANY WITH LAZY PEOPLE.

I am extremely disappointed with my recent experience with FedEx. I missed the first delivery attempt on Monday, so I rearranged my schedule and waited at my office the entire day Tuesday because tracking indicated another delivery attempt would be made. Instead, I received a notification stating that FedEx was unable to find my location—the exact same location the driver had successfully found the day before.

I entrusted a ceramic sculpture, expertly packed in a certified wooden crate, to FedEx—insured for its appraised value of $1,000. Despite every possible precaution, they still managed to break it. What’s more astonishing is FedEx’s outright refusal to acknowledge their mishandling or accept responsibility. Multiple claims, both online and by phone, have been met with bureaucratic indifference, repeated hang-ups, and a complete lack of accountability. That a corporation profits from artists while displaying such disregard for their work is both appalling and shameful.

They are not helpful. They are rude to customers. They tell you different information. They keep transferring you to a different person on the phone.

Despite providing the original proforma invoice as proof, I have had to jump through numerous hoops just to dispute a charge that is clearly an error made during the customs filing process. FedEx is now threatening to charge me a processing fee to fix their mistake, rather than simply correcting the documentation themselves.

They lost my packages. Cost me $1200. Now I have to pay the buyer that money because of their mistake.

Worse experience with any delivery company. I will no longer accept any packages from this company with my business. Anyone tries to I deny working with that company and will never send anything through them. There's a reason nobody came to rescue Tom hanks in cast away... because he worked for Fedex! This company sucks. They lied about being at my property. I have cameras, they lied about where to get my package and deny talking to me because they took my address off the package to send it back to the sender. If this company is the cheapest it's gonna cost you so much more just using them. Spend the extra 10 buck and use UPS. This company will ruin your day and your company's reputation. Not worth it!!

My experience with FedEx has been absolutely unacceptable. I received a notification stating that a delivery attempt had been made at my business, but that nobody was available to receive the package. That statement was false. Our facility was staffed all day and all night specifically because we were expecting this shipment. I even paid someone to remain on-site solely to receive this package. We also have 16 security cameras covering the property, and not a single camera recorded a FedEx truck or employee anywhere near our building during the alleged delivery attempt.

I received a past‑due invoice claiming I owed FedEx $16.84. The invoice had no account number, no shipment reference, and no explanation of what the charge was for. I have always paid FedEx at the time of shipping, and my FedEx online account shows no balance owed. The phone number on the invoice (800‑506‑7580) is not listed anywhere as a FedEx customer service or billing number. The mailing address on the invoice also appears inconsistent with USPS ZIP+4 formatting and does not match any known FedEx billing address. These details strongly suggest the invoice may be fraudulent.

They lied about a delivery attempt stating no one there to receive the package. There were over 40 people there all waiting for the package to be delivered. No signatures were required. We have cameras covering the entire building and parking lots. No trucks were there. They lied. Called customer support and was told they would be out by five to try again. Again no delivery no truck.

I tracked the package, it was near my address and got estimate delivery time. But I didn't receive it. Next day, when I tracked again, it was in other state. What the _. This was 3rd time happening same way. Do the delivery guys know what to do?

This is a ** company! I'll never deal with them again or do business with anyone that uses them. If you're into losing money and important documents then this is the company for you.

I paid nearly $2,000 for expedited international shipping because I needed my overseas shipment quickly. My packages were due by May 23, 2026, with a latest delivery date of June 6. As of June 26, 13 packages are still missing. The biggest issue wasn't just the delay—it was FedEx's complete lack of communication. There were no updates, no calls, no emails, and no explanation. I repeatedly contacted customer service, only to receive different answers every time.

Placed my order via Ebay. 4 days later, seller informs me "Fedex lost my order." They refunded my money. Then today, I received via Google email, "Fedex order to be delivered." Then another email claiming, "Fedex delivered at 2:38 pm." I'm sitting by my front door. There's nothing there. Fedex never came by. I checked out the picture the Fedex driver took. I don't know whose front porch it is, but it's NOT mine. I went to Fedex to file a complaint. You must do it online. NO HUMANS AVAILABLE for help. Apparently, they have my email address, but I don't recall my username or password. When I tried to reset them, Fedex claimed "We will send you an email."

Worst company in general I’ve ever seen in my life. Have absolutely no idea what they’re doing. Can’t deliver 1 package right. Go pick up what you need to pick up or find some other company that delivers, if you don’t you'll regret it and that’ll be on you

Recent order sent to wrong address. Picture of delivery not our house. Very poor customer response using out of country call center with staff not knowledgeable. WalMart should get another company. Don't want to order there as they use FED EX

I placed a vacation hold 2 days before the vacation hold day was to begin. Two days after the vacation hold day was to begin I receive notice that a package is being delivered. Customer service was of no help. Even when they speak English, a lot gets lost in translation, and they have no real trouble-shooting or finesse skills. This company is going downhill fast!!!

I have had so many problems with Fedex it's unbelievable!!!! Well not really unbelievable, but they're horrible in fact. I've had many problems with this so called delivery service. Just recently a 1-3 day delivery has turned out to be around 2 weeks late, they said sorry about mishap, what a joke that is, they must think they think the word sorry is suppose to mean something, well it means nothing me, to me it's a joke. Sorry isn't getting me my package one bit. They are the worst ever delivery service, and it aggravates me that stores use this worthless company.

Second attempt at delivery, I waited all day because it had to be signed for. Late in the afternoon it gets marked as tried to deliver but no one was home. They never even came to the door. I have a Ring doorbell so I would have seen. There was no new tag on the door. They used the same picture from the previous day to fake having put a tag on. Maybe the driver was rushed, but that doesn’t excuse wasting my time and lying

My package looks like it went through a war. It’s dirty, dusty, disgusting, disgusting. I’ve never had bad service before I started getting things from Effingham IL. They’ve deliver to the wrong address. Just throw packages on the ground. Unacceptable!!!!

I placed an order that was supposed to be shipped through FedEx and it was a week late and no one could seem to help me. Customer service refused to do anything and basically told me, "Good luck." You would think after a week of issues and trying to figure out what to do but no one could resolve my issue. For such a large corporation you would think they have better problem solving issues. The reality is that they are so large they don’t care about anything and will just blow you off. If you have any other options for shipping I would highly recommend not using FedEx.

On 6/23 I called FedEx customer service at 1 (800) 463-3339. I was informing Fedex that I have not been getting my many packages. Here are 2 of the tracking numbers: ** & **. When talking to the phone rep, I was told that there is nothing that they can do about it and that my address and information in their computer is incorrect. They also "REFUSED" to update this and correct it. They had also refused to allow me to speak with a manager. It was also stated to me that any packages shipped through fedex will most likely not be getting to my address. All because FEDEX REFUSES to correct this! It's a federal offence to tamper with someone's mail! I fully intend to press charges to the fullest extent of the law. I DEMAND to receive my future packages as well as my past 2 in question! So I strongly suggest this gets dealt with in a timely manner ASAP, before there are even more and bigger problems! Kimber **

I shipped a package to my father for Father's Day, 2026. The delivery date was the Wednesday before Father's Day. I monitored the tracking and it appeared that it would get there on time. It was going to Hot Springs, Arkansas. It got as far as Jackson, Tennessee and appears to be stuck there. A week past the delivery date it still has not been delivered.

I placed a order and when it was supposed to be delivered it was not. I'm assuming was because there's a flight of steps and they were too lazy to get out the dolly. (I say this because 3 other large packages I ordered were left in the breezeway for anyone to take and so I someone without a dolly could figure a way to drag it up the steps) I contacted customer service and told them they apologized and said they made notes and assured me it would be out the next day. The next day received the same message couldn't be delivered and was going back to the warehouse! I called again and received the same run around! Completely unprofessional and the laziest drivers ever! I've had multiple things delivered by other companies and have never had this issue, just FedEx! What a joke!

FedEx received package before 7AM on Friday. I received email stating delivery would be Sunday. Never received. FedEx app stated package was at local hub. On Monday, received email stating delivery on Monday. FedEx app now shows package had moved to hub in neighboring state. Tuesday at 5 AM, called FedEx and finally got to a real person. Rep confirmed that package was accidentally picked up and taken to another location. She would issue a search for package & I would get update very soon. Also received 2 emails - one confirming search for package and update would be coming soon.

Absolutely the worst shipping service there is. Constant lies and just total flakes on delivery. I actually tracked my driver drive past the street to my ranch twice today and then I get a notification saying that sorry we missed you, signature required. Yesterday it was unable to deliver at address due to restrictions at my address. I don't live in a gated community I live on a ranch. They are just lazy lying moronic sob's with zero work ethic, I honestly cannot understand how they stay in business. FU FedEX.

I am tired of lazy FedEx delivery persons. Customer service is dead when it comes to FedEx. I have had packages left in my driveway, on steps in the rain, and at my garage door, none of which are the appropriate places to leave packages. I HAVE A COVERED PORCH. What happened to delivery at your door step? Then you try call the 1-800 number for FedEx and the stupid AI assistant won’t let you talk to a customer service representative even though their own website says to press zero. How about Do your job!!!

FedEx and USPS should both be out of business, horrible service or the lack thereof! I had a package shipped, a $500 item but it never made it. I tracked the package, until it supposedly made it to my local shipping center, whatever that means. Then the tracking just says "delivery exception". I've called numerous times but the East ** call center that answers literally repeats what the tracking information states online. I will never ship with FedEx again!!!

Worst shipping service ever. They will add charges after you pay saying the package is bigger than it really was and calling customer service is a joke. Will never used them again. Nothing but crooks.

A FedEx driver THREW our package over the fence onto our walkway... a package containing lamps BTW!!! NO... there were no pets or other deterrent... aside from sheer trifling laziness!!! I wish I could upload the video from our security camera... smfh.

Horrible. Why would a company put a heavy box on a truck and expect the driver and the customer to carry 4 heavy boxes to your porch?? Happened twice. I tried to get UPS to deliver it. Unfortunately the company I ordered from used FedEx. The same female delivery driver delivered it. I'm a female so we had to carry the heavy boxes. She was talking on her phone in Spanish so there is no telling what she said about me. Very unprofessional. He also delivered another heavy package on my walkway (not porch) last week. I filed complaint. That went nowhere. Don't do it!!!

Was waiting on a very expensive part to show up that needed to be signed for, our windows were wide open, driver came couldn’t even hear him knock on our door no package in hand, took a picture of the the sorry we missed you tag and ran back to his truck. We then had to get up and yell at him to give us our package as he made excuses as to why he didn’t deliver. This was all caught on our cameras.

Here it is. One time, I went over there to drop 3 packages. The door was open. I put packages inside and closed the door for them. The other day, when I passed by the same street, the door was still open. FedEx do not read your emails. My location is Oviedo, FL 32765

I just spent 1 1/2 hours texting FedEx online customer service. I didn't accomplish a damn thing. This is my second crappy delivery out of two total. First delivery was medical stuff left almost in the street. Second was damaged with NO customer service. I'm finally sending the item back but using UPS because FedEx sucks.

FedEx notified package was out for delivery on 6/19/26 to my work place. At 10:46 that morning I received a text with a picture of the front door of said place with a tag stating delivery had been attempted but no one was present. I arrived at work at 9:30 that morning along with several others. Our cars were parked in the parking lot totally visible to anyone. I did manage to talk to customer service and was told they would send the driver back to make the delivery. That never happened. This package was for a Father's Day event. Fedex is not a reliable delivery service and accountability is nonexistent.

I am reviewing for Audrey ** the lady with the missing painting. I have had bad FedEx experiences as well. Audrey's account of this fiasco shows how bad they have sunk. They had a great reputation, now not so much. Excuses and lies.

Horrible customer support, terrible drivers and extremely poor delivery service when there are so many other options available.

My package was delivered to the wrong address. I called and got a ticket opened. I never got a call or anything. My ticket was closed. I called customer service again and was told that they weren't able to find the package so I had to contact the seller. Accountability is obviously a thing of the past. I would actually give negative star review if it was possible. Your company employee incorrectly performed the task of delivering my package, yet I'm the one jumping through hoops. Poor customer service, poor work ethic, poor follow through and absent personal accountability for failure. Thanks FedEx, you get an F on this test.

Now I see why it says “Fed” in FedEx — apparently the package gets treated with federal-level urgency: slow, confusing, and full of excuses. My package made it from California to Chicago, then suddenly the barcode became “unreadable.” FedEx continues to be the carrier I trust the least.

So why do businesses still use FedEx when they have such bad service. A long term simple fix COST! BOYCOTT ANY BUSINESSES USING FEDEX! Please do this now!

Worst shipping company I have ever dealt with. I spent two months trying to receive my packages while FedEx kept delivering at random times and ignored promises made by their own representatives. Instead of helping, they sent my packages back and blamed everyone else. Customer support was completely useless and provided no real solutions. Complete lack of customer service and accountability. I will never use FedEx again. It's unfortunate that giving less than one star is not possible.

FedEx actively promotes scams. Drivers are lazy and don't wanna deliver.

Frustrated with service tracking and timely delivery. Scheduled for 7 days from original delivery date but the package has not moved.

This is the worst shipping company around. I have never had so many issues with any other shipping service in my life. Between lost packages, delays, and an overall lack of caring about helping you, I couldn't recommend using any other service more. I would avoid using them at all costs. I am trying to track down a lost package right now and had to try 50 different ways to try and reach a live person over the phone to discuss only to have them tell me there's nothing they can do and they can't help me.

Never get shipment on time. Should have received yesterday now getting maybe Tuesday. Should be called Fed Don't Expect!

I would give them a 0 star review if it was available. For the last 3 days I have received notices from FedEx that my package is being delivered today and someone 18 and older would need to sign. The package was still 3 hours away in Grove City Ohio. I'm in Pennsylvania. It's been there a couple days. Yesterday they decide to send it to Ocala Florida, where it now sits. Why did they send a 104 pound bicycle 1200 miles south, only to have to send it 1200 miles north to deliver it to me in Jamestown, Pa.??? This company need a total restructuring from the top down!!! How can they possibly make any money operating this way?? I think they are on their way out of business.

I have had several packages that went through Charlotte NC in The past few months. I have one that arrived in 6-12/26 and it says it will take until 6/26/26 to go 45 miles. This is asinine, no absolute reason except pure not caring. This shit needs to stop. We we order from a company we don't have a choice who delivers it but we can complain. Do your freaking job. If this was a FedEx employee's package it would have been delivered the same day.

Well ordered a fuel pump for my truck Fri. morning from AutoZone. Got it for overnight, was supposed to be here this morning. Then there it is delayed till Monday. Then I get another text it will be here by 8 tonight. Well then I get another text saying they were sorry they tried but address was wrong so I checked address it was correct. This part comes from about 2 hrs from me and FedEx couldn't make it. It's a shame a company as big as FedEx can't do better. THANK You Feduseless!

Worse deliver service EVER. Constantly lying about delivery dates, or that they had "attempted" delivery when someone was home, thinks nothing of leaving package at wrong address, takes pictures of patch of ground or open field and claims that was where they were supposed to deliver. If I had a way to let everyone I order from to NOT use FedEx ever again, I would do it. What used to be the most reliable has turned into the worst service. The USPS and UPS are far better and that says volumes!

Couldn't access "Proof of Delivery" for missing delivery because we had not directly engaged Fedex--our seller had--but they couldn't access it either. No response to our opened ticket for missing delivery. Took more than 24 hours to get email of this "proof" after insisting for it over phone when I finally got through to a real person. Wasn't even a photo but just an initialed signature that wasn't ours. Days later seller infoms us Fedex returned our checkbook to them with the lie we had refused delivery. We were sitting by our front door while tracking delivery and no Fedex truck came up our driveway let alone the driver coming to our door. Nothing in mailbox either. On top of this they collected a signature that wasn't ours. Failure to communicate throughout. They they lied. I'd give them minus 5 stars if I could. Avoid using Fedex.

I'd recommend FedEx to have a deep reinstruction on the importance of customer service on the job. Whether it being their career choice or a step towards them heading in the right direction. They must be taught some decency and common courtesy when dealing with common people. Unfortunately, I've had another horrible encounter with FedEx, as everyone seems to have mentioned as well. Apparently, the FedEx office number on the card I received by the employee who was too busy to help me, led me to call a representative who called himself "King". This representative knew the problem I had with the desk that I returned to FedEx. He literally could see the problem on his end; as he was describing what was sent to my email on his end. But he told me it wasn't & it was my fault that I didn't print out and put a label on the box that had the missing parts for the desk.

I wish l could leave ZERO stars. We take in a ton of deliveries and very rarely does anyone use FedEx, and it turns out there's a reason for that! Out of the probably 20+ deliveries we've received from FedEx, none, that's ZERO of them have arrived on the date supplied. As a matter of fact, I can't recall a single package arriving on the second day! I'm not exaggerating. And mind you, we live in the Capitol city of Ohio, so we're not difficult to reach. I will never use this company voluntarily again. And if a seller is using FedEx we will seriously consider not buying with them. DO BETTER OR CLOSE YOUR DOORS FOREVER.

Whatever you do, do not use FedEx. They will lie to you. Customer service will not help you, they deliver packages to the wrong place. So if you don’t have to use FedEx don’t use them. They are the worst.

I regret to express my dissatisfaction with FedEx regarding my delivery experience. This marks the second instance in which my delivery has been mishandled. At the time I received the notification of delivery, I was outside but did not observe any FedEx truck in the vicinity. Upon tracking the delivery, I found the photo provided to be excessively blurry, rendering it difficult to discern the location of the drop-off. Consequently, after searching the area, I was unable to locate my package.

Ordered a water softener from Home Depot which was delivered by FedEx. Upon arrival the box was severely damaged and soaking wet.

Of 5 packages sent by businesses in the Midwest to my home in Oregon, four took 2-4 weeks to arrive after tracking showed FedEx received them and now number 5 has been reported as delivered to my front door but is not here. Customer service is nonexistent, virtual assistant is worthless. Pacific Northwest regional service has been good, but anything further away is no longer the level of service I consider to be minimally acceptable.

Giving one star is hilarious actually. Playing with people's entire day. Yesterday I was suppose to receive a package from 10:30-2:30 then it turned into by the end of the day. The end of the day came, now it was switched to the next day saying the same times 10:30-2:30. Now it's rescheduled again for 4:45pm-6:45 pm?!?! And making people stay home to sign the package or it will cause an even longer delay? Leave my package on the porch like any other delivery service. Stop wasting peoples time. This is ridiculous.

They delivered my package to not only the wrong address, the wrong Street, the wrong house number! How do you do that unless you're just being lazy and want to get rid of the package!?!

Usually no issues, but I just watched a driver on camera bringing a box to my door, looking at my dogs locked up behind a gate and then provoking them not once, but THREE times by making jumping movements towards them. Tried to report it, but they don't care enough to let you fill out a form or send an e-mail. They force you to waste your time on the phone, spelling out your name and address and who knows what...

FedEx is the worst of all possible delivery companies. A medical device which I needed urgently was shipped on June 5 and I did not receive it until June 8. With Amazon Prime I would have received it on June 6. FedEx gets 0 stars from me.

My son and his wife forgot to pack their suit and dress as they drove from Houston to McKinney Texas for a wedding. They realized it on Friday night and we had our other son take their clothing to a FedEx and I paid for overnight shipping to the hotel in McKinney Texas. FedEx tried to deliver it to an address in Mesquite Texas. When I contacted FedEx, they did absolutely nothing to get the clothing here for the Sunday wedding so they really screwed up our day.

It amazing the a company claiming to be in the shipping business can be so completely incompetent. They have failed to deliver on time, the app doesn't communicate with the shipping center when you send update to hold a package, and then you call FedEx and the person can't communicate in English and says he will have a manager call you back. I will be shocked if I ever get that call.

I've been tracking my package all day and whoever the delivery driver was used the same picture as yesterday Friday, 5/5 that showed the gate closed. I have been home ALL day with my gate WIDE OPEN and not once did someone try to deliver my package. I left my gate open due to the fact that I wasn't aware my dad didn't provide the gate code. I tried to make it easier on them. Now my delivery update shows "6/6 attempt at 4:03PM will attempt 6/8 before 8PM." Not once did someone try to deliver my package. Good thing I sent my brother a picture that they tried Friday otherwise I'd have no proof for my complaint.

Fed Ex is the absolute worst! I cringe every time I order something and it is to be delivered by FedEx. Over the years I have received packages damaged. Once with a huge hole in the side of the package that they placed packaging tape over. Packages never arrive on time, usually 3 to 4 days after the original delivery date or I have had packages that have never shown up. Pictures of my packages at other people doors. Since there is no way of speaking to an actual person and the chat only gets you so far as to say your package was delivered. I am left at the mercy of the sender to replace or refund my order which I have had businesses refuse because my package was deemed delivered by FedEx.

Made an order at Bass Pro for a firearm and it was supposed to be in on the 4th of June and it’s now the 6th in OLIVE BRANCH, MS. But they can’t tell me where about. They just said it’s on a truck for delivery that was ordered May 29th and still in the same place about 800 miles away from where it’s supposed to be. I keep getting told different things. I don’t think anyone in FedEx knows what they’re doing. At least in this state because New Mexico isn’t bad. I’ve never had this issue! One said I have to wait ten days now before they can do anything and another says it’s on the way but doesn’t know where it’s at two days later. And another told me to have Bass Pro Shop call to get the other shipped the next day. Even most knowing they might have lost my brand new firearm, AR pistol is not a good thing! Even most they can’t tell me where it’s really at!! If it’s something important and need in on time just go with United PS.

I am extremely disappointed with the handling of my FedEx shipment. FedEx reported a delivery attempt on June 4 at approximately 6:46 PM. Someone was present at the delivery address, no doorbell was rung, no notice was left, and no photo was provided. Based on these facts, I do not believe a legitimate delivery attempt was made.

So on May 6, 2026 I placed and order #** and I paid 52.66 for an phone with Xfinity. The order would be shipped through FedEx with a tracking number of **. The fedex driver claims to have attempted the package but they never did. Someone is always home at my home and there was never an attempt. I called and even spoke with a driver and their manager on the street (not sure if that driver was a regular carrier for the area or not) but the manager told me the package would be delivered the next day. I kept call and calling, spoke with a manager who yelled at me and demanded I come pick it up and it would not be attempted to my house again.

I will NEVER use Fed-ex to ship or deliver a package ever again! These people are so incompetent! How hard is it to drop off a package? I have done delivery jobs in areas I was not at all familiar with and had no issues! GPS is not a complicated thing, yet every time I receive an order from this company it is NEVER a good experience. My packages are ALWAYS SITTING HOURS AWAY FROM WHERE I LIVE AFTER BEING 20 mins away! What are these people doing?!? This is ridiculous! If they can’t get themselves together and be a productive business, they need to call it quits! Ridiculous!

I bought a phone from Best Buy and had it delivered to my home. Needed on the day it was delivered. When I picked up the box I noticed it looked tampered with. Flipped the box over and saw the whole bottom of the box was opened and folded back in on itself. The phone was missing! All the trash was in the box but no phone. I have a video of the driver delivering the box to my door. It looks open on camera. I do not know why this guy thinks he can just steal things! I'm so disappointed! Now I have to wait for an investigation to be done. I needed the phone on the day I was supposed to receive it.

Totally incompetent company with zero customer service. The package was being sent from IN to CO in 3 days, BUT sent to TN, went to NJ, went to PA, went to OH, went to IL - net progress 250 miles over 6 days. I'm certain FEDEX has no clue where CO is. Then to Iowa, to Brush CO, to Commerce City CO, to Henderson CO, to Broomfield CO and maybe maybe maybe deliveried in 9 days????? Is this job security for drivers so send packages all around the country except where it is suppose to go?

If it was a zero, I would give them a zero. They are the laziest postal delivery company that I know. They left a refrigerated item by my gate at the road in the Sun and didn't even walk to the back door or front door to give me the package that was clearly labeled refrigerate immediately on arrival. It was so bold that anybody could have read it. If it was up to me, I would never use FedEx again.

Zero. Every time I use these clowns the package is late. Not just once every single time. I'm sick of paying extra to have my package arrive later. These clowns are worthless. This is definitely the last time I use them. They are completely worthless.

I have received medication from my pharmacy via FedEx every month for years. My regular FedEx driver recently quit and this month the driver lied and said they attempted to deliver it at 10:15am and that I wasn’t available’ to pick it up. This was shipped overnight so I know the cost was $$$$$. This shipment requires my signature so I have to be present to get it. I have to take a day off and sit and wait for it. I called support and complained and they said they would attempt to redeliver it before the end of the day so I waited all evening and never got it. I had even contacted the pharmacy early and they contacted FedEx and told them it needed to be delivered bc it was a medical emergency. Still, I didn’t receive it. SMH. I now have to wait another day to hopefully receive the medication.

My medicine is time sensitive and is shipped overnight priority delivery, the medicine needs to be refrigerated. However, the shipment sit at the facility and delivered two days later which is no good and has to be reordered.

More than a half of my packages arrive late after sitting just one city away in Durham, North Carolina and many of those items or perishable items for my disabled wife. So I have to get a refund and purchase again and then I don’t have what I need on time! What does show up on time gets tossed onto the porch or in the driveway so it’s broken or damaged! Occasionally, if something has to be signed, then they’re polite enough to come to the porch and ring the doorbell, but otherwise all my purchases are mistreated! I am a full-time caregiver for my wife who is on hospice at home and I work full-time for a job also at home. I do not have time or energy to put up with this kind of mess. People need to do their job and be respectful of other people’s purchases and property and deadlines.

What is it with FedEx and delivery times? I've never had a problem with UPS but FedEx customers I know and now myself they never honor their time commitment. 3 days late! Then if you chat box with them they take away your map. Why can't people get to choose their delivery company when ordering.