FedEx Reviews

FedEx has always been terrible. In the past month, one FedEx driver picked up and then dropped my Starlink dish damaging it. It was caught on hi def video and forwarded to FedEx. Then day before yesterday, a package was marked delivered at 12:32 pm. No FedEx driver was here all day that day. They did come yesterday at 11:59am and then took the package with them. Again, all caught on video. FedEx will do nothing about this, and my only recourse is with the shipper. When will the federal government get involved with this. At this point I’m having a sign made for my business that clearly states at the driveway entrance, that FedEx is not allowed on the property, and that they are formally trespassed. I am also making sure that all vendors know we do not accept shipments from fedex.

Well, it's the next day, still waiting for my package. Customer service does not know what they are doing; they are part of the problem with this whole garbage company. One person tells me that there's a problem with customs. I told him he was full of crap; it was on a truck yesterday but never got delivered. Then the same guy tells me that it's at the facility and I can pick it up. I go there, and you can't get in, and then I call somebody else, tells me it's on a truck out for delivery. The website said it would be updated yesterday when they did not deliver it and it was not. I wish this company would just go away, and there could be somebody that could do their job. This is a horrible corporation.

I first placed my order with Humana on July 9th and tracking showed it was in Dallas.Texas. This package never showed up. Called Humana and they cancelled the order and resent it. On Sept 11, we called FedEx, and after numerous attempts we got connected to a live person, who was of no help at all. She said it was the shipper's problem. I said no the tracking number shows you received it in Dallas, who where is it. Humana tried contacting FedEx and basically was unable to resolve it. They also said that FedEx doesn’t return cancelled orders or undelivered packages to them. This seems to be a loss on Humana that will get passed on to the customers…me by making my insurance cost go up in the long run. My concern is who is taking these packages when they are in the possession of FedEx. Poor service, unhelpful live persons at customer service after long wait times, and the big questions as who is profiting off the missing packages. L

I wish I could rate it with 0 stars. I don’t understand how one carrier can be so mismanaged while other carriers thrive. All of them have their issues, but FedEx lets my packages sit one city away for days. I have two packages in two different facilities, going to different addresses. They’re both delayed. One package has been enroute for 8 days from Phoenix to metro Atlanta. Now that it’s Friday, I will wait until at least Monday for it. So, it will take almost 2 weeks for a small shoebox to be delivered. There’s a great chance it will be thrown into my lawn as well. The WORST carrier. I don’t understand major companies still using FedEx.

I just want it FedEx to know your driver Paul had excellent customer service. You need to let him know about a good review. He deserves it. Employees with fed ex work hard! Lots of steps at my house! 😁

FedEx has become the absolute worst delivery company hands down. They promise delivery on a day between, say, 10 & 2. Then make it later & later, then by end of day. Well, after three days of this I phoned shipper to cancel the order. When they actually do deliver a parcel, the driver throws it from the truck, not caring whether it’s fragile. You can’t speak with a representative, they have an AI wall on their phone as well as their website chat. In short, FedEx is crap. Oh, & I can’t add any receipt or photo, as I never received the parcel.

FedEx delivers packages for Wayfair. I ordered a mattress from Wayfair on 8/28/26. They have given me at least 4 different delivery dates that this item will be delivered and has not delivered this package yet. The 1st delivery date the item was supposed to be delivered on was 9/2, second delivery date was 9/5, the 3rd delivery date on 9/9 and 4th delivery date on 9/10. They do nothing but send emails with dates, but has not made a delivery. I have notified both companies of my intent to seek legal action if needed.

I never use FedEx but the last 2 times I've had packages be sent through them because it was the only way. First one I paid extra for 2 day and it was supposed to be dropped off before 5pm. It did not get here till 9pm and there was no updates on tracking. This time it's a medication and was supposed to be here by 12:30. When it hadn't arrived I checked. It was delayed till 5pm. This medication has to be kept cold and it already spent a day in Arizona where it was over 95 degree. Tried to get answers from the website and the chat option and got no help. It just kept saying the same thing over and over again saying it will be here by 5. Meanwhile who knows if the package is still cold. The fact that I now have to use them for my medication concerns me because what do you mean you can change the time of delivery even if it's time sensitive.

The service is horrible. My package is delayed and going from state to state to state with the so called status of "on the way". What kind of status is that? It did not arrive by the first committed date, and now it has been issued a new delivery date three days later. Why does it take an entire week? The updates are not sent by email as requested; the chat line is a joke, and a live person does not answer the customer service phone. It's just a recording that will not let you get past the "on the way" answer for everything. I would give a negative star if possible. You don't deserve one star.

Had 3 pieces shipped from back east to Idaho. Shipped quickly until packages got to Idaho. Day of delivery, driver falsified attempted delivery. Never called and customer service stated they needed a number when the number is printed on the bolt. Lied to by customer service supervisor "Dave" who stated he would respond within 2hrs. This is the 4th time FedEx has lied, lost or misdelivered our shipments. Most worthless shipping company known to man.

A Fedex driver was inside of my pool enclosure today preparing to jump in. He explained that he thought it was an apartment complex and he justed wanted to cool off. I explained it was a private pool. We have one residence on my property. The padlock was in the gate, but not locked. He removed it and helped himself. Frequently they drive through my circle drive, even when they aren't delivering a package. He explained that he had used the pool two other times this summer. Extremely unprofessional. I suggest using UPS for your deliveries.

This corporation provides terrible service and disregards customer packages. If a package is damaged, they refuse to acknowledge their responsibility, even when you contact customer service. Additionally, the website consistently returns a 404 error when you attempt to submit a claim, indicating that they are unwilling to process it.

Worst company EVER!! Never and I mean NEVER deliver when they are supposed to. Tracking shows on the truck and out for delivery for DAYS!! Can never get satisfactory answers from customer service. The joke around here is that if it is being delivered by FedEx there is no telling when you will get it no matter what the updates say!!!!

Extremely disappointing service. FedEx was supposed to deliver my package three days ago, and it still hasn’t arrived. Even worse, the tracking information now shows no anticipated delivery date whatsoever. The package is sitting at a FedEx hub less than 50 miles from where it was shipped. Meanwhile, I’m left with no useful information about when I can actually expect my package.

This company is unbelievable. I have a pre-paid printed express delivery tag from a luggage company that was repairing bags that American Airlines damaged. I called Fed Ex for pick-up and was given a time. No pick-up. I called the next day and given a time and confirmation number. Again, no pick-up. On my third attempt the FedEx customer service person in the Philippines said the two guy taking the second order got my address wrong. He said his supervisor, Vince, would call me in 3-5 minutes. I never received a call from this "Vince". I really wonder if this company is dysfunctional.

FedEx is an American Disgrace story. Once a proud example of American success and pride of the international shipping industry. Now unable to provide even the most basic services, worldwide. No reliable tracking or delivery; no functional website; No customer service - this 3D world operation is a pathetic example of profit over pride. Irresponsible, incompetent & shameful. Let's help them finally go Out of Business! Boycott this loser company!

I had a package delivered. I met with the delivery guy and he said he was bringing it to my office, he did not. He left with my package and then I called Fed Ex and they said that it was because the suite number was not on the package. The Fed ex phone does not work . It keeps cutting off. It is impossible to call. I tried all day long. Then it cuts you off and says they will call you back no one does. I was never told what happened to my package. I am just hung up in the air.

If I could give a zero I would. My item has been out for delivery 3 days now and keeps getting returned due to weather delay. It is sunny as hell these 3 days so what weather. I could have gone to South Bend to the location and picked it up myself at this point.

8 out of 10 delivery didn't follow the delivery instruction and left the box outside even the rain was forecasted. Several times they left the box right front of our garage door and I didn't see the box and drove over it. I've talked to a several person on the phone and the regional manager supposed to call me but he never did. FedEx is the only delivery company that doesn't follow the instruction. UPS, DHL and Amazon ALWAYS ALWAYS leave the items on covered front porch. I stopped ordering from one site because they use FedEx for delivery. That's the only reason I stopped ordering from them. Deliver drivers, their managers, regional managers don't care about the people they are delivering.

Use a different provider. Don’t give these people your money. After they failed to deliver in the 2 day timeline I called for a reimbursement of some sort to be compensated for the ridiculous fee. They told me I have to wait till the package is actually delivered and call back to discuss being reimbursed. Nothing like admitting you were wrong and having your customers have to chase you around for a refund. It should be automatic, I didn’t even want to be fully reimbursed.

Terrible service all the all the way around, but what does one expect when the CEO is from a 3rd world country INDIA and 99% of the customer service is in INDIA. Shipping SUCKS. It gets set aside or lost, Customer service is Very POOR ENGLISH speaking. ** women/young girls with ZERO common sense. They read Scripted replies, "Sorry you have to call someone else to do our job." Totally worthless company all around.

Remember that South Park episode lampooning the local monopolies that cable companies used to be (and still are to a lesser degree) where the employees of the cable company all have shirts that have openings allowing them to rub their nipples as they engage in exactly the "too bad, deal with it" behavior and mindset associated with service providers that have no market competition? Yeah, FedEx is that but for real IRL. Once upon a time, FedEx was considered a market leader in the private shipping industry, the upper-crust pick. FedEx was portrayed by Tom Hanks in Castaway and genuinely seemed to have earned that sort of societal respect (for comparison consider Kevin James as oofy-doofy UPS guy) and wowee have they utterly trashed that reputation.

I lost my phone while at the Milwaukee International Airport and Delta was nice enough to offer to ship it back to me. I provided them with a FedEx 2 day express shipping label and organized for the package to be picked up the next day. The next day the package was picked up by FedEx and I received a pickup confirmation. Check the tracking number and it doesn’t work. Two days later my package never arrived. I called FedEx support and was told they could do nothing because “they need a working tracking number”.

Fed Ex delivered my packages to the wrong address AGAIN. This is the second time this summer. Fed Ex you have to do better and invest in training your employees. The worst part is that my house number is large and clearly visible on my home, this was a day time delivery and I work from home with my desk by the front window. You can't get a customer service representative on the phone the automated systems blocks this request which is even more frustrating. To add insult to injury the one picture taken as proof of delivery is of the boxes only, you can't see the house or location to confirm it's the right address. If this is happening during the off peak season, I can't imagine the peak season around the Holidays.

I have provided a dry and secure place for deliveries. The last 15-20 deliveries have all been put in areas that are not secure or dry. They have the instructions in their system. I have the instructions posted on all of my doors. I have called them several times and I have filled out the delivery rating questionnaires. When I call they assure me it won't happen again. They are the WORST!

They need to go out of business and do us all a favor. No delivery service in the world is as horrible as FedEx. If you work for these idiots, please quit and go elsewhere…

Federal Express is terrible at can do. Federal Express could not deliver water if Federal Express owned all the water in the universe. Terrible company & the most brain dead corp in the planet

I was inconvenienced by Fedex with a delivery attempt message; now screwed and not able to pick up my item at a pickup location. The app is always crashing. Customer service is overseas.

FedEx was supposed to pick up an overnight express delivery for medical testing on the 26th of August and deliver it by the 27th. I was just updated that it would be delivered by the 31st. What the hell kind of overnight delivery is this? UPS got a package from Missouri to my house by standard delivery in 2 1/2 days. FedEx overnight sucks.

I had to use FedEx, which I dreaded because there is always an issue every time I use them. As without failure, there was a problem. I shipped a computer to our IT department, it arrived in a completely different box, had my original shipping label on different package than what I shipped. The computer was STOLEN and they shipped shelves. As other reviews, you are unable to get a live agent to help with the issue. Sadly, this corporation does not respect consumer reviews and continues it's poor service. Shame on you FedEx!

FedEx is the worst shipping company in the world. They literally made it super difficult for me to get my package and the anticipation on it was a nightmare. I literally took the day off work and stayed home to receive this package and without even knocking they left a we missed you sign on the door. I literally had to put a, "I'll tip you. Just knock loudly on the door," for them to knock and give me my package. Wouldn't buy again if this is the shipping company I receive.

This is the message I got when I filed a complaint when they lost my package or deliverd it to the wrong address. "Research for tracking number ** is complete: our records indicate your package was delivered on 8/21/2026 10:06:44 AM. If the package has not been located, please contact your shipper and advise of the situation so they can further assist." Fyi I have a Ring camera, you definitely did not deliver it. Garbage company.

I would give zero stars if I could. Absolutely horrible delivery service. Infinite every kind request and can’t get them to resolve issues. I hope thy go bankrupt.

I ordered a book from Italy for 25 euros. It was shipped by FedEx, and they are now charging me 17.6 dollars for an import duty fee, even though books are exempt from import tariffs. The actual incorrect duty charged was only 2.6- the remaining 15 dollars was a fee that FedEx applied for handling the duty! This policy is so common for FedEx that there is actually a whole New York Times article on it- **. I order a lot of books from overseas, and FedEx is the only carrier that has done this to me. I now tell all the companies I purchase from about it, and ask them not to use FedEx.

Nearly every package I have received in the past two years has been late. Why does FedEx give delivery dates when they never meet them? No reason for the delay is ever given. Why would FedEx provide that courtesy to their customers? FedEx is one of the worst companies I have ever dealt with, and they give the impression that they don't care because our options are so limited.

It is truly sad that I have to write this review, but I feel that after numerous problems I need to. A merchant that I use ships my orders continually through FedEx, and it has been a nightmare. Every order is either 2 to 3 days late, it will update on their tracking information as out for delivery but the actual info where it’s at says it’s not scheduled till next business day. How am I supposed to know what is right and what is wrong? Trying to talk or chat with a customer service representative is absolutely impossible. They are a terrible company and I wish that they would take these reviews and customer complaint seriously.

Fedex is an terrible delivery company, they don't update their domestic tracking labels at all, you won't know if it's out for delivery until it's at your doorstep. And even worse for international, they will pay the incorrect duties on your behalf and then charge you fee for doing it. Customer service is a joke, there is no way to get a hold of any one. Terrible terrible terrible.

I sent out a package for a lady who bought something from me on 8/20/26. However, she didn't pay for it after all is I had to immediately cancel the shipment. When I canceled it was still in Broken Arrow, OK which was like 10 mins from Tulsa. I cancelled it at around 2am on 8/21/2026. I called FedEx at 8:30am to make sure the cancelation was being processed and the package was being returned to me. The guy I spoke to told me that it had been processed through and it was still in BA. So I asked about picking I up and he reassured me that it was being put on a truck back to Tulsa. I said are you sure and it won't go to TX. He said yes It will be heading back to Tulsa and should be delivered to you by Saturday but could be Monday Morning the latest.

No delivery service is perfect but FedEx is by far the worst one there is.

Raj Subramaniam has taken a top-notch company and run it into the ground. I ordered a computer from eBay on Aug 3rd; it is now Aug 22nd, and I have still not received my computer. FEDEX SMARTPOST is probably the worst shipping method ever devised; Fred Smith was dead set against SmartPost. They keep packages for days at a time, begging that they be lost or misplaced. Then either deflect the blame on the seller or the USPS. When it is very clear that they have control over the package. If I were in charge of hiring and firing Raj Subramaniam would be looking at a pink slip. I will tell anyone who will listen to question sellers about how they are shipping packages, and if they say they are using FedEx, they should request a different service or seek a different seller.

I would give them a 0 star but not an option. They deliver to the wrong address, then tell me they are working on it, then tell me it’s my problem and I am out the money on my products that cost hundreds of dollars. They say it’s the company that sent it that has to pay for it; that company says Fedex has to pay for it.

I can’t stand Fedex - can’t stand even more so that Amazon has started to use Fedex on their deliveries. Somehow Fedex is worse than USPS. You make me want to rip out all the beaver hairs down there at once while getting prodded with a burning hot iron to the face. Customer service non existent. Your app sucks. The app & the site is buggy. Try to say I will pickup the package. Taken to another page that says you want to verify my identity. With a number and email that show - are not that of my own. WTH am I to do about that. Rooting around to find I, the recipient cannot do anything for delivery instructions, updates or anything. Why? Why only the seller gets to. Which coming from Amazon - I can’t contact the seller!!! I tried!

FedEx cannot, for the life of them, deliver a package to the correct address. My house isn’t within a quarter mile of another house. The address number is very legible on my mailbox at the end of my driveway. Yet, they repeatedly deliver to the wrong address, have made no effort to correct the errors, and their customer service is borderline impossible to get through to.

Delivered wrong address, friend ordered, used my name, just got wrong address, seen driver, said never even had package in my name, or my friend who ordered it. Said call Fed Ex, see what happened. Rude lady, even though had my name, refused give me address where my package went. Had wait till next morning, called sender, they looked up order, gave me address sent to! Luckily, nice ladies 3 blocks away had package still on porch, I asked if package delivered yesterday for me, they both said right here, had already phoned sender. Luckily still nice, honest people still around. Unlike rude lady on phone from Fed Ex, & Driver who lied, saying never any package with my name on it.

FedEx is the WORST shipping carrier ever. Every single one of my packages get delayed or never never deliver. Companies need to stop using them!

As usual FedEx does it again. This time r a left a sign for the driver with my address and with a arrow pointing down and the words downstairs. What does the driver do, it was left on the sidewalk at the top of the stairs at 12:18 CT. I have called their customer sevice number 4 times today and have spoken to 6 people. It is now 17:12 in the evening and my package is still up there because I have medical reason. The package weighs about 90lbs. Do they care? Waiting on a call that I have been promised all day.

I have dashcam video.

Absolutely Ridiculous!!!! I had three documents literally on the scan machine ready to scan, it was a few minutes past 8 pm (and they close at 8 pm). The manager (Javier) came to me and asked me to leave. I told him I had a time sensitive documents that I needed to send the same day and I only needed to press scan three times. He complained that it would take more time, as after scanning the machine would take time to send the scanned docs to email, etc... and he asked me to take my documents and leave immediately and threatened to call security if I do not do so. So pathetic! Does anyone know if Fedex's policy is to ask customers to leave immediately after close and threaten them to call security? Please drop a comment if you know. Thank you.

I arranged to stay home ALL Day for an item that the seller originally said didn't need a signature. I was home all day and around 5:00pm I went outside and found a FedEx sticky on my door saying they tried to deliver bur no one was home. I called customer service (an **) and said that I had stayed home all day and found that the driver needs to come back and bring me my package. The agent tried to say that perhaps I didn't hear the doorbell, but my doorbell is connected to my phone so it is impossible for me to miss it! I said that the FedEx driver apparently never rang the bell. They said they could not come back with my package and then I would need to be home the next day for delivery. To say I was angry is an understatement.

I am not a shipper; I receive things from FedEx and someone should buy them an atlas of roads in the United States. I live in Oklahoma, order came from Utah to Kansas City to Dallas, TX, to New Jersey, back to Dallas to Olathe, KS. To my home! See my problem!

I got a message stating my scheduled pickup didn't occur because I wasn't available. Actually I was! I stayed home all day waiting. It's a total falsehood, very unprofessional and a clear example of how the performance of the carrier company continues to worsen with each passing day, month and year.

How do these people stay in business? If you’re a business and use FedEx you have to know they are destroying your customer base. I do all my business online, so are constantly receiving packages. I keep a file on FedEx, UPS, and USPS for my packages. It provides percentages based on on-time, 1, 2, 3 or more days late. If they honestly provided tracking or not. FedEx has by far the worst score. Almost 50% late deliveries, provide unreal delivery dates and simply provide later date each time the day of the delivery gets here. Totally impossible to contact. To all you users, I also keep listings of which provider uses which service, and if at all possible, use sellers that do not ship FedEx. If you think I am the only one doing this, you need a new business plan. By the way, I have received 3 packages using FedEx in the last week, and none arrived on the original delivery date.

Terrible service. I received an email that my package would arrive yesterday between 11 and 3. It never came and I was not given an update.

I will never in my life will use this awful company, they lost my suitcase which was a huge suitcase from Boston to Philadelphia. Tracking number ** and we even did not receive a refund, they do not deserve a single star.

The absolute worst experience every time I have a package coming from them. Their package delivery estimates are a joke. They’re always at least a day later than estimated, and this time it will be 6 days later than their original estimate showed. The customer service is horrendous as well. The chatbot can only answer questions that are in the FAQ. Calling and speaking to a representative is no better. They don’t have any clue of the actual situation at the holding center.

I have had multiple deliveries from FedEx. They were not my choice of delivery service. Every delivery is 2-5 days late, often damaged and many times delivered to the wrong address. I have been avoiding purchasing from any company that uses this service.

ZERO STARS! FEDEX IS AWFUL. Package was getting delivered on a different day than I was told so I wasn't home when it arrived requiring a signature. It went to my local office. I called and said I would be out of state for a week...They said it would be held at the local office. When I returned, I was told it was sent back because 5 days had elapsed. The local office and the Customer Support line said it was coming back to the local office upon instructions from the sender. Yesterday, I was told it would be there at noon..it wasn't. Today, I was told it was sent back to the sender and that FedEx never sends the package back after the 5 days. All of this can't be true. I asked to speak to a supervisor and was left on hold indefinitely. I went to the store and was told to call Customer Support again. This isn't how to run a company!

Our electric bikes arrived yesterday and Fed Ex should be ashamed that they even put them on the delivery truck. The bikes were so damaged down inside the boxes that the sprocket in one was bent so badly that the chain was rubbing against the tire. The bracket that the handlebars attach to was mangled and that was down in the interior of the box! The large battery was ripped away from the bracket that holds it and the prongs it slides into on the bike were bent out of place. The boxes themselves were trashed and parts of the bikes were sticking out of the boxes. Now we have the hassle of having to ship these back and hope we get new ones that aren’t destroyed.

UPS, Amazon, DHL, GLS delivery people can read signs, use common sense. FedEx delivery people are lazy or inept. They never use the call box to call the owner who opens the gate for the driver to deliver to the unit at our condo complex of 30 units. Easier I guess to either throw the pkg over the fence, leave the pkg unsecured in front of the gate in plain view of those passing by on the street or leave a notice saying the owner wasn’t home, even though they never even tried to call the owner on the call box phone! Lazy inept unprofessional = FedEx delivery drivers!!!!

I would leave a zero stars but it will not let me. Not only did they lose my irreplaceable package. The AI will not let me speak to a human. Disconnected the call. I really would love to know what happened to the package. Especially since the package contain an irreplaceable item.

Dog shit company, always delays packages, takes days to update tracking information.

I ordered an item I couldn't get in-store. Unfortunately, they happened to deal with FedEx. On three consecutive days, FedEx said they were on site at our apartment building to make delivery, and three times they said they couldn't deliver, even though they had all the info. Not once did they give me a phone call or email (I was told they would email) to say they were downstairs at our front door. I could have easily run downstairs to collect my package. Then, when the original retailer sent me a FedEx link to "manage my delivery", I filled out the form, twice, but kept getting the message "something went wrong". By this point, my blood pressure was hitting top marks. I tried to call FedEx to speak to an agent but couldn't get past the automated customer service. Thru that I set up an alternate delivery address for tomorrow. We'll see if I actually get my package....

Four times now, FOUR times they give me a delivery date and the date passes. The tracking site says "we're actively working to get your a new delivery date." Well, that will stay like that for days to weeks. I'm going to suggest to anyone I buy from to NOT use FedEx to ship to me. I'll pay extra to actually GET my packages. This is ridiculous. It's every single time. Over it. Don't use FedEx.

FedEx is absolutely the worst delivery service ever!!!!

Poor customer service - they are slow and dishonest about package delays - they throw around packages and drivers are rude - I really do not trust Fedex and wish my packages did not get delivered by them - if I ever have the option I would not use Fedex. The service has dropped off the last 10 years.

My name is Kristian **, and I have had the worst experience with FedEx in their entire process with trying to obtain a package. I was expected to receive a package requiring a signature and while waiting for 3 days, each one of them their delivery driver made a note that they attempted to deliver, which was flat out a lie! More so, when calling the customer service team, they hung up on me twice, denied me from escalating the issues, and then lie to me that they don’t have any drivers available to deliver my package. They don’t find resolutions and only try to dictate what they are willing to offer you, which is also a lie!! Their representatives do not help resolve nor make efforts to help the customer. In short, my package is being held hostage, customer service reps hang up on you, and that they should not be an option to use as a package carrier.

Calling FedEx is a total joke if you want to talk to a person to get information on an expected delivery date. My package I am expecting to be delivered has been stuck in Kansas (I am in Texas) for several days, and FedEx only has a recording regarding the package tracking number. Says it is expected delivery today....find that hard to believe being the package has been stuck in Kansas. VERY frustrating to say the least. I believe from many experiences with FedEX that if you want a package delivered without problem, then send it UPS.

On the afternoon of July 15, I took an envelope to send by FedEx to an adjacent state. I paid $103.50 for First Overnight delivery. It was supposed to be delivered by 11 am on July 16. That came & passed. I kept checking tracking, but nothing changed. When I called Fed Ex late in the afternoon, I was told it had "not been put on the truck". At midnight, tracking said it arrived in Baltimore--which is a 1 hour drive from the starting point.

SELLERS BEWARE OF THIS SHIPPING SERVICE. Package was shipped July 14, 2026. Tracking number **. They said package was damaged, but they do not want to return it to seller or buyer and they do not want to pay for damages they clearly caused.

Worst Experience from FedEx. My Parent Sent international Package. Still never Delivered. Fedex Wrote a Story for them Saying Customer Asked to Dispose the package. I am the Recipient and my parents Sent the package. We never got a call or Text on Asking to dispose the package., In fact FedEx Sent me an invoice of 20$ to pay as Customs clearance which Fedex Never Delivered the package. I never Recommend FedEx.

WTH is wrong with FedEx.? Stopped caring I guess. Sent package to wrong address. Didn’t call me to confirm. Just decided on their own where to send it because my mailing address is a PO Box. Thankfully it made it to a relative's house (and no I never lived there). Tried to call them back to find out how they came up with that address and to ensure it doesn’t happen again…. NOPE, endless automated loop with no customer representative. It used to be a decent company.

FedEx has been absolutely horrible with my package. The tracking says it was shipped to the warehouse, but they never scanned it, so there is still no update showing where my package actually is. My delivery date was August 4th, and today is August 8th, and FedEx still cannot tell me where my package is or when I’m going to receive it. I called customer service to ask if I could pick up the package myself or if there was anything I could do to get it. Their response was basically, “We have about 4,000 packages that we have to go through, so they haven’t been scanned yet.”

I have had a number of packages that were supposed to be delivered at my home from different types of online shopping and it seems that Fed Ex is the sorriest, most careless delivery service there is. Today I was looking for a package and got no notification that it had been delivered, and when I finally did get the notification and went out to get it from where it was supposed to be on my porch, there was no package. I ended up sending texts to all of my neighbors asking if my package was delivered to them instead.

If I could give them a negative value, I would. HORRIBLE, DISHONEST service. I am a business owner and have been waiting for my package for a week now. They keep stating that "the office was closed, etc". My business hours are posted on the entrance door. They keep bring the case (or just stating that they "attempted" delivery) in off hours. For example, yesterday they said "it will be delivered between 10-10:30 am on August 7". Nothing happened.

They lost my package and didn't admit it and didn't want to amend it. This package was not signed by me and they couldn't even provide the delivery proof photo.

The FedEx driver drove a 2 track between our house and the neighbors that is not for public use at 20 mph at least. Almost hitting our goat and 2 dogs. Dropped package and tore or of driveway way too fast for a driveway, hitting a hole in driveway. That vehicle will need work.

FedEx is unreliable, the customer service is absolutely horrible, each time a package is either sent to us or ordered it is either delayed or never delivered. FedEx has cost me a customer I have had for years due to lack of transparency. I have called on numerous occasions and have been given the runaround with no resolve. My package should have been received 8/1/2026. It is now 8/5/2026.... Still no package.

They Delivered package to wrong house then ask you to jump through hoops to get it back or refunded. On top of that the employees at the help center speak unrecognizable English, stuff that would fry and AI transcription, absolutely the worst. Kick your package all the way to its destination and the delivery would be better than FedEx.

If I could give them 0 stars I would. Terrible customer service. Drivers are terrible stating a single family home is either missing off the street (didn’t know houses disappeared) or is a business that is closed so unable to deliver package. No details provided by customer support. Customer support does not allow you to speak to a supervisor.

Retailers, PLEASE STOP SHIPPING VIA FEDEX. This shipping service is so constantly unreliable that I’ve decided to shop elsewhere when I see FedEx is shipping. Multiple days late. The automated system is no help, and neither are the employees. If something is missing or late, and a customer service is reached, most often it is promised to “arrive today” because a computer says it will. No one checks, or flags a missing delivery. Please ship with UPS, USPS, or DHL because they all have better support when a package is late or missing, and more so, their competitors are easier to contact and can communicate in the case there is a delivery disturbance.

Fedex is the bleeping worst shipping we have. They are shit in so many ways I cannot even describe. Their website is crap, their AI (which is garbage in general) is also crap, online and on the phone. Yet companies are always using Fedex because they are cheap (there's a reason) and then we have to do all the work to try and hunt down and fix what Fedex screws up! Fedex is absolute junk.

We paid for fast shipping, but FedEx completely failed. They opened the package, halted it, and demanded an impossible material breakdown. We explicitly instructed them to return it to the sender. Instead, they ignored us and sent it on a weeks-long global loop between Asia and America. After holding it hostage and demanding extra payment to return it, FedEx now claims the package has been destroyed. They never once attempted delivery to clear return address. Paying for fast shipping means nothing; they will use bogus requests to hijack and destroy personal property! Never use FedEx!!!!

We have a chronic issue with FedEx deliveries. Delivery instructions are on my profile for all deliveries to be made to the front door which is located up a flight of stairs. Instead, the driver ignores the directions and deliveries are being made to the bottom of the stairs in front of the garage window or to the side door of the garage where packages get wet from rain or sprinklers. I have initiated many complaints and have a number of reference numbers from customer service. They assure me that it will never happen again.

I am filing this complaint due to the unacceptable handling of my package and the lack of accountability by FedEx. My package was originally scheduled for delivery by July 26, 2026. According to the tracking history, FedEx allowed my package to remain at the StockX warehouse from July 22 through July 27 before it finally began moving through the network. Even after that, I still did not receive my package between July 27 and July 31, as promised. On August 1, I contacted FedEx Customer Service multiple times because I observed the delivery vehicle in my area throughout the day, yet my package was never delivered. The delivery driver is Alanna. Later that evening, at approximately 9:30 p.m., the tracking was updated with a delivery exception stating that the "customer was not available." This statement is false.

Customer service has bad attitude and hanging up you call is normal for these people. They need more training when talking to Customer. Also they never wrong. They will always make it like it seems your fault.

They have proven to be the slowest delivery company, even slower than USPS. And that's saying something. On two different shipments it took them 4 days to go less than 4 hrs of travel time. Literally from Tues to Saturday the package went from Fresno CA to Tracy CA. 2 Hours from each other.

They give certain delivery dates and the person waits all day long and their package never shows and then all of a sudden the delivery date is changed to three days later, I can't just miss work every time they change the date and don't trust the neighbors because they have stolen before. It's ridiculous and will make sure to use other options or start shopping the stores again. JUST RIDICULOUS...

Package was delivered to wrong address even though correct address was on package. After almost daily phone calls and so much different info, including having to come to distribution center and speaking to the expert on international shipment, I finally found a devoted, caring person in customer service. I would like to acknowledge DeeDee in customer service in St. Louis Mo. She took charge and package was delivered next day after laying in distribution center for a week.. You need more people like this to improve your overall rating.

If they tell you it was going to be delivered that day they are lying. It was supposed to be delivered today by the end of day. Business was closed at 6 pm and it still wasn't delivered.

The FedEx delivery driver never brings my packages upstairs to my door, four times now I have had to call somebody over to finish the job that FedEx was paid to do. I live alone and I cannot carry heavy packages up the stairs. When I pay shipping and handling, I expect it to be shipped and handled to my door. On two of the four occasions, I had to call somebody to make a two hour round-trip because I just moved here and it didn't know anybody in town to help me carry it upstairs. As far as I'm concerned FedEx owes me shipping and handling refunds and gas money for my friend who had to drive 2 hour round trips, do your job or quit your job. It's that simple.

We have clearly marked areas where packages go. And we have clearly marked areas where people are not to trespass, despite what they think is normal. Because we do not use our front door area due to disabilities by veterans in our home. Our FedEx driver repeatedly ignores this. This time he left a 2 day package, which is important. Legal documentation on a sign that says do not leave packages here. They are to be left at the garage, where there's another sign and designated area for packages, which he can drive right up to and leave without getting out of his truck. Actually, instead, he got out of his truck, walked through an area clearly marked, do not go through, clearly left to nature, to take back and left it hidden on a monument that the only thing you can see on, it is not to leave packages here. And this is an ongoing issue in lauren, north carolina.

THE WORST CUSTOMER SERVICE THERE IS in North Miami location!!! Very unpleasant employees!!!! Totally neglecting clients and not paying attention when you ask for help kindly… Not reacting, not responding, not helping, treating you like a complete idiot… When I said, thank you so much for your help they didn’t even greet me, instead of the employee was swearing something quietly… Absolute disaster as an experience to just print something out!!!! The frustration was beyond usual!!! I’m not sure how these people are having jobs with their social skills like this!!!

Orders are consistently delayed sometimes for days. And then delivered to the wrong address. When you contact customer service you get the generic response, "Thank you for your patience blah blah blah." Will fill out a ticket. Which doesn't help at all. I don't believe I have ever received an order on time.

Was notified of delivery window between 8 and 1, made sure to have someone present since required signature. At 1:05 notified the new window was until 8:00 pm, and there is absolutely no way to contact anyone to change the delivery date when someone would be available to sign. Will never purchase from a company using FedEx if signature is required again.

I had a mattress delivered today. Opened the door and DUMPED it at the top of the driveway! Nowhere near my house!! I ran out. He said it was too heavy. Told him I understood that! But wanted him to at least drive it to the bottom of the driveway near the house and he just drove off! Not cool, He was awful!!0

Fedex is the worst delivery service and provides awful customer support. I paid for delivery and the driver supposedly could not find my address. There is a sign on my front lawn with the complete address. Their competitors and Amazon have no trouble finding my clearly marked location and delivering my packages. Due to the driver's incompetence, I now need to pick up my package. A call to customer service was a complete waste of time with no problem resolution. This is not the first time that there had been delivery problems with Fedex. They consistently provide terrible service.

FedEx delivered a cream from my pharmacy - on my driveway. Luckily I saw it before it overheated in the sun. They are supposed to deliver to the front door. Registering a complaint is deliberately difficult.

FedEx just isn't the company it used to be. Five or ten years ago, if I needed something to be delivered by a certain date, I knew I could count on FedEx. That is no longer the case. During the past few years, I have counted 15 deliveries that were coming to my home. Only 6 of them arrived on or before the original estimated date. Of the remaining 9, 5 of those said the item would be delivered on that particular day by a certain time. The time would come and go and no delivery. When I tracked the item, there would be a new date in the tracking. It seems like the drivers intend to deliver something on a certain day, but, if they don't get to it, no problem. If the drivers are overworked, then shame on the company. Mr. Fred Smith, the founder of FedEx, stepped down from being CEO in 2022 and passed away last year. The company has not been the same since.

How about you teach your drivers to read and get packages to the right address and then told by person that they gave my package was wrong address. And when he finally dropped off my package he does not put it behind my little fenced in area where my front door is he puts it in middle of walk way where I share with another neighbor. That's how packages get stolen do better Fedex drivers..

Customer service is a joke. You call the number; they take your information and create a support ticket and yet nothing is resolved. How is it that I paid $350 to overnight 2 packages in the same shipping label, I get a master tracking number and a secondary tracking number and only one package arrives to its destination, and they have no clue about the second package and its whereabouts? I have a business account but will be looking to sever ties at this point as they constantly lose packages and do not deliver in the time requested and paid extra for. Complete theft of packages as well as money.

It seems like this location is hit or miss regarding service. I must have come on a "miss" day. On Tuesday, July 28th, we arrived at the FedEx store on Brassfield Rd in Greensboro, NC with a package to drop off. The gentleman at the desk said in a brusk tone, "You gotta a label?". No hello, no nothing. I replied by saying that he could be nice about it, and he just grunted (he really did). The Assistant Manager, Kory, came up, stared at me, and then said something to the effect that they are working on improving (paraphrasing).

I have a delivery box near the street so delivery people can avoid the 1/4 mile driveway to my house. A brilliant Fedex driver left a 60-80 Lb package that was way too large for the box and at 81 years old, neither me nor my wife have any way to get that box out. I called customer service to try to have them ask a driver to get the package out of the delivery box and take it to the house. This situation does not fit any of the canned questions their AI “representative” normally deals with.

I ordered a package from a fitness company. Unfortunately it was sent via Fedex. The delivery person because the package was heavy left it on the steps instead of the porch as instructed in less than an hour the package was stolen. After many attempts to contact Fed ex they sent me an email saying the case was closed and to call the company I bought it from. Last time an item was shipped via FedEx, they kept reporting that delivery was attempted when I was home. Three days later I received the Item and I made sure I was waiting for them. Just the worst delivery company. UPS is reliable, Fed ex not in the least bit, even USPS is better!

According to customer service if you live in an apartment community and any resident makes a change to their FedEx delivery manager, it will trigger notification to any and all residents living at said community with like account. The “system does not recognize the apartment number only the physical address”. Contacting this company via their AI powered the messaging center or via landline is an exercise in futility. This entire experience was caused by an email notifying of changes made to to my account. The email advises if changes were not made by the recipient to contact FedEx. There starts the journey into the rabbit hole. So there’s no way to determine if there is unauthorized activity in your account or just your neighbor making changes unless you call and waste your time only to find out the above.

AI hung up on me 3 different times in a row. It will remember you called but still not assist in getting you to customer support. If you manage to actually get to customer support they will not assist in finding a shipment that they delivered to wrong address. What is the purpose of this customer support if they do not provide support?

Unable to get past this AI idiot that answers calls. Will not transfer me to a human being to assist me to create a shipment. Does not seem to understand plain English. Not able to speak with a human at all. I do not recommend FEDEX for any services at all. The WORST of the WORST..

Every time I've had someone ship me items through FedEx, the delivery driver NEVER delivers it properly.

I never received my medication. FedEx claimed that I signed for it! Biggest liars EVER!!! This should be enough for a criminal investigation but FedEx doesn’t give a red rat's ** about ANYONE!! They deliver to incorrect address if they even bother to deliver. Their delivery people couldn’t find their ** with both hands!! I refuse to ever do business with a company that uses them as a courier!

FedEx is a terrible company to deal with especially if you run into a problem. I was recently the recipient of an overnight package for a ~$10k guitar. The package was overnighted on a Thursday and for some reason, which they didn't explain, the package was loaded onto the truck, taken off the truck and back to the facility about an hour from my home. The supervisor, Tamara, claimed it never went on the truck as if that really matters... I didn't receive the package on time. Because the shipper didn't pay for overnight/weekends my package got pushed out to Monday delivery. It's hard to believe they work that way but the problem is you really don't have a say in who your shipper selects. If you did, these shipping companies would react a little different.

They didn't knock when they needed a signature. 6 people home, 5 cars..and customer service said they would redeliver today but not true

Worst customer service ever. Package was originally supposed to be delivered on a Wednesday. Wednesday sent me a new date of the following Monday. Tracking showed it in Hutchins Texas the Monday before the original Wednesday it was supposed to be delivered. I called and ask if I could just pick it up there. They said no. Not possible. I would get it when it was scheduled and not before. So it sat in a warehouse for a week that was a couple of hours from where it was supposed to be delivered. Every package I have gotten from them lately is always a week longer than they originally say and some things don’t come at all. I will avoid using them at all cost.

In my experience, the driver will leave an attempted delivery notice on my door when I was home waiting for the delivery. The driver never knocked on the door or rang the doorbell. He simply put the notice on the door and left. This happens every time I have a delivery that requires a signature. I've signed these notices for release of the delivery just to have the driver do the same thing all over again. So, I've started to have the merchants use a different courier service... such as UPS or DHL (USPS). I don't know how FedEx stays in business with this extremely bad service.

If it was an option, I wouldn't even give this company a 1 star review. They deserve ZERO stars. Zhang ** in customer service couldn't direct to supervisor help to get my address corrected for future deliveries and was rude. I have had to spend HOURS-DAYS just to get my packages. Made me talk to sellers that submitted the correct address and Fedex is changing it to an address I haven't lived at for YEARS. Absolutely HORRID delivery service from this company. I was told the last two times by Fedex employees that they would have my address corrected but to this day. It is not.. Fedex definitely needs to either update their maps or get a better label services to deliver packages. My address is on Google Maps and there is no reason my packages should go from Broken Arrow to Bixby??? Please help me make sense of this...

Package says it will be delivered today, yet tracking shows it's been sitting in NY for 3 days. No way to ask anyone at FedEx as they only have an AI chat box.

If only I could give zero stars. I have wasted so much time trying to get a package delivered from the Long Island City FedEx Facility. The status is "Future delivery requested" but I requested an update last week and the status has not changed. I tried to contact the online chatbot as well as contacted customer service and both were unhelpful and frustrating experiences and definitely not user friendly. Why is it so hard to get a package which is currently is sitting in a warehouse?

I have lived here 27 years, same address, hundreds of deliveries via FedEx, UPS, USPS, etc.. Suddenly Fedex claims my address is 'invalid' and failed to deliver. So to facilitate receiving my package, I opted to pick up the package at a drop location in town. 5 days and two support tickets later, STILL NO DELIVERY, NO MOVEMENT, NO UPDATE.... No call, no email despite my contacting customer service a dozen times. The package STILL sits in Manassas, Virginia. Do not use fedex.

Looking at all the reviews about FEDEX, it seems I am not the only one to experience issues with FEDEX. They should be shut down for taking money for services and not delivering. 3 times in the last week I had packages shipped to me and I have not received any of them. The 1st package "proof of delivery" photo, shows it sitting outside, on a sidewalk in front of the entry/exit door to a 17 story apt. building and FEDEX said "it was delivered correctly to the lobby." So FEDEX believes the sidewalk is a lobby? The 2nd package proof of delivery photo was of an unknown location to me and again, I did not receive my package. It seems that the drivers do not want to take more than 5 steps from their trucks to actually deliver to people's doors.

They are never on time! I spent all day waiting for my couch just for them not to come. I had to take a day off to be home. Waste of my time!!

I will never use Fedex again since I can't speak to a person on chat or on the phone. Done with this ai bs! The stupid ai just hangs up on me because it can't answer questions and reason like a human. What a shame. I've loved FedEx over the years because they gave A/C to their drivers when UPS drivers had no protection. Now they don't seem to care about people at all... crappy customer service and costing human jobs for robots and ai. Completely downhill!!

I ordered a new phone from Xfinity, on 7/15, it was shipped by Fedex, it arrived near my town in Norcross, GA at 7:30 am on the 16th, and fedex automated algorithms told me its "estimated delivery date," was between 10:50a-2:50p on the 16th. It also told me I had to be home to sign for it. I've been waiting and rearranging my schedules to be here. It's now about 3p on the 18th, and still no phone. There's supposedly a 1-5 day "window" they claim, so then why tell me it will be here, when it's not going to be here? Fedex is THE worst. So over it

Driver submitted to fake delivery attempt. Was home all morning waiting for the delivery driver. Never arrived, but submitted a false claim.

FedEx also left a door tag instead of a package at my home too! We were home waiting for several hours and tracking via the app. My son saved his own money for this purchase and we were waiting eagerly to sign for it. This situation needs to be addressed, I don’t believe drivers would do this unless they had unrealistic expectations put on them by managers. Unfortunately, Fed Ex does not give us access to a local site where this issue can be addressed properly. Be better.

I'd give them no stars if I could. Absolute garbage company, well I won't say that because the garbage men are 95% on time. Remember these aren't my ETAs. They are yours and I've never seen one be right. The FedEx In Cambridge Ohio has got to be the worst one in existence. Always late, dates will change one way then 8 hours later change back. If they need a signature you might as well count on them wasting 2 or 3 of your days. The delivery drivers will pull up to your house and sit there. Then pull away never even getting out of the van. 5 hours later you'll get a notification that a "Attempt" was made to deliver said package that doesn't require a signature? Must not have wanted to walk the 8ft or pick up that heavy 15lb package?

Deserves negative stars. I was having renovations done to my home. Big order from Home Depot. Everything came UPS except the bathroom sinks and mirrors over the sink. So wish I had chosen something that could be delivered by UPS. They brought everything on time and to my correct address. Fedex, however, Not so much so. Not at all. I was in the garage putting together a shelf UPS had delivered about 30 mins prior when I got a notification to my cell that Fedex had just tried to deliver but no one was home.

I am extremely disappointed with FedEx customer service and the handling of my delivery. I was home when I received a notification claiming that delivery had been attempted, but the photo provided clearly showed a front door that was not my home. This means the driver attempted delivery at the wrong address. I contacted customer service because I needed someone to acknowledge the mistake and ensure that my package would be delivered to the correct home. Unfortunately, the representative, Ernesto **, did not seem to understand or take my concern seriously. Instead of addressing the incorrect delivery location and confirming that the package would be redirected properly, he repeatedly avoided my request and failed to provide any meaningful reassurance or solution.

I ordered a piece of equipment that cost over $2,000. The manufacturer shipped it via FedEx. It was to be delivered to my home. My home has my house number in Arabic numbers clearly visible from the street on the front of my home and the numbers are 3" high. The driver delivered my package 2 hours away to a house that has their house number above their garage in cursive writing. Seriously, I know that according to the latest statistics that 25% of people 18-24 are functionally illiterate, BUT, if your job is to drive a truck and make deliveries, you need to know how to READ! It is not MY JOB to do THEIR JOB. I shouldn't have to click on the GPS and then go bug my neighbor to get packages and then lug them back to my house where they should have been delivered to begin with.

Worst shipping company on the planet. I think in all the years of inadvertently having orders shipped to me, I have gotten 3 without issues. The items are late, or don't arrive, or disappear. Customer service is a joke. Today I watched my package drive within 1 to 2 miles of my house for 8 hours and then it disappeared. Guess he took it home. Tried calling, wound up somewhere where not one person spoke a language I understood. Zero concern, nor any desire to investigate. Horrible company. Absolutely just not customer focused.

Worse delivery company in US for me. I get a delivery yesterday and I can’t get it until now because delivery guy put in lockers, take a picture that shows nothing and leave without sending anything to me. Since yesterday, me and locker manager keep trying to find it but nothing. And when you try to contact customer service it’s a nightmare! First time ever facing an issues with delivery. Thank you FEDEX for that, you showed me what’s meaning of unprofessional delivery service.

Hello I had a delivery today and I was asking the FedEx guy to help me about this package due to it's heavy for me to lift. I have a bad back. He said he won't do it and I asked him if he can help me at least push it inside. He said he's not supposed to. He's unhelpful driver, and there were 2 of them and the other guy was just smiling. I explained to them that I have a back problem but still insisted they can't help or bring package inside. Driver's name is Conrad. I didn't get the other guys name. We do business with FedEx. We're a huge retailer. For this incident unhelpful driver, should they need to help customers with disability.

I’ve had three experiences with FedEx in the last few months. The first one they lost the package and it took me three weeks to get a new item from the vendor. The second two took 2-3 weeks to be delivered and the dates were changed multiple times. Via their app I could see my package sat days in various locations before being transported to the next location. They are the slowest and most unreliable method to receive an item. If you have a choice, don’t use them.

FedEx deserves 0 star. I don't understand why they can't correct their issue with finding my location. My address is a new home and is already findable in apple and google maps. Fedex keep on attempting to deliver and still gets an exeption. Why attempt to re-deliver when you still haven't figure out the coordinates or fix what's wrong with your system?

They send my package to wrong address. When I asked them. They didn’t do anything. Just told me that I have to find the way to take my package back. Then cut off the phone.

I ordered a speaker from a company in Kentucky. The very same day I ordered shirts from China. Both shipped same day. I received my packages from China that had to fly to US, be checked through customs and then ship UPS ground. Meanwhile my package that shipped FedEx from Kentucky to Michigan still had not delivered 2 weeks later and had estimated delivery date change multiple times. If ever given the choice, I'll never use their services by choice again. Snail mail would be a compliment to them.

I went to Fedex on Friday, July 10th at 9:00 AM when they opened and paid $82.06 to ship a letter overnight for noon delivery on Saturday, July 11th. Saturday, 12:00 no delivery, after 5 calls with Customer Service and being told something different each time, that it would be there by 2:00, then by the end of the day each person would personally take it upon themselves to make sure it was delivered and contact the driver, and so on and so on. Everything I was told was a LIE each time. Called Customer Service Sunday, July 12th, and was told the reason it was not delivered Saturday was because it arrived after Fedex trucks were sent out for the day, and it would be delivered Monday by 8:00 AM (Keep in mind, based on tracking, it was in Cedar Rapids at 8:40 AM on Saturday).

My family and I are traveling cross country and our RV had mechanical issues. We found a mechanic to fix the problem and are having the parts shipped next day air. At this point we have already been stuck an entire day. We wanted to meet the package at the shipping center to ensure we got the part as quickly as possible so we could get it to the mechanic and get back on the road. We have one part coming UPS and the other part FedEx. With UPS, I was able to contact their shipping dept, speak to a PERSON, and schedule a pick up the next morning. With FedEx, I was on the phone for over 2 hours and could never talk to a human being. I had, what I thought, the correct tracking number. When my husband FINALLY got a hold of a human she said we had the wrong tracking number and there was no other way to find the package. The number we have is only 10 digits and not 12-16 digits.

If I could give negative feedback I would. We was suppose to have our packages delivered on the July8 2026, on July 10,2026 we only received 3 of the 4 packages. I have all my tracking information between Nashville to Alabama 1 package was delivered to Oregon, we have contacted FedEx multiple times to get this fixed. We have requested multiple times to have our package expedited. We were suppose to leave for our Family Vacation on July 12, 2026. The reason these packages were so important is because they are our tires for our vehicle. It has been nothing but a runaround us losing our time with our kids and our money for our vacation. Not once has anything been done to help us out. Our family vacation has now been cancelled due to FedEx’s inability to do their job and their outright refusal to do anything to make it right.

FedEx used to be the top choice reliable shipping Co. Carefully selected drivers, great customers service....not anymore. 3 times I shipped a package with FedEx, and 3 times tracking the shipment say on the vehicle for delivery they even convince you with name of driver. 3 times items were not delivered. No live person to talk to but repeated robotic messages. Very difficult to file a claim online asking for administration approval but no one to talk to, their 800 number drives in circular no end motion.

Fedex is undependable when it comes to delivery date. My package has been delayed three times, one said delivery attempted when it was still in another state. What should have been a two day delivery is now taking five days or longer. They're just giving excuses and now it says they have ask for a delivery exception so it's anyone guess when I will get what I already paid for. Again the service shows my package is in wilson n.c.. something I am beginning to not even trust. My package weighs a whopping 1.8 lbs and my fishing trip is cancelled because they couldn't or wouldn't get my part delivered on time.

Terrible service, they lost my 48-hour delivery and haven't contacted me by phone or email.

So far it is day 4 on the order that I paid for 2 day shipping for. The retailer that I ordered from at least refunded my 2 day shipping charge, but FedEx has had my order stuck in another state with no current delivery date available yet.

This how FEDEX delivered my treadmill. I think this happened at the warehouse distribution center.

First incident, FedEx delivered my packages to the wrong building and the wrong floor. My correct address is **, Apt 225, on the second floor. Instead of delivering to my door, the driver dumped all my heavy boxes at 13958 on the first floor near the leasing office — the opposite end of the building. He didn’t scan each tracking number individually, marked all 9 packages as “Delivered,” and only 6 were actually there. Three are missing. This is not a delivery — this is a misdelivery.

Zero stars. Expected a shipment today. Loaded onto delivery vehicle in Saco ME early this am. As per tracking delivery excited between 10.40 and 2.40. 2.40 came and went. 3.50 tracking shows delivery exception saying an attempted delivery was made. Total BS. Was home all day. Same has happened on several recent occasions. Avoid FedEx at all cost. UPS and even USPS are more reliable.

I am writing this out of sheer frustration and exhaustion with FedEx's completely unreliable service. It feels like almost every single package we expect to receive through them ends up being delayed, and their estimated delivery dates are absolutely meaningless at this point. This is not just a one-time mistake; this is a repeated, ongoing issue that happens over and over again. We constantly find ourselves waiting on deliveries that simply never show up when promised, which is incredibly disruptive.

Absolutely terrible, customer service is a complete joke, they only care about $$$, I will avoid using them for ever. Truly disgusting behavior from such a big corporation.

I will never ever use FedEx again. Poor customer service. Poor drivers and can't even deliver to right address.

It seems like for every package I have received in the last couple of months it has arrived damaged. The drivers are rude and have just dropped my packages on the ground. The complaint process is horribly complicated, probably on purpose.

Terrible customer service. Employees did not acknowledge customers. They were oblivious to the customers online. They kept walking around and talking amongst themselves. I had to call their attention to get service. And even that I was still made to wait. Workers didn't look happy to be working there.

Fedex sucks, out of 3 packages 2 were delayed, of the two the one that was delivered, it was delivered to the wrong house and the box was crushed.