FedEx Reviews

DO NOT EVER SHIP FEDEX. FedEx allows their drivers and stations to keep anything they want. "Your package was undelivered and unrecoverable" meaning there's no box to be found. Oh well here's $100. Bye. Allowing things to go missing and not looking for them, or holding drivers or managers accountable is wrong. It's THEFT! If you have no other options insure your package for 3x the amount and keep photos and serial numbers of anything you ship.

The last two shipments that I've had with FedEx have been TERRIBLE. The last shipment got broken up and was about a week late. It arrived with one of the boxes almost torn completely off. This time, 3 out of 5 packages were completely lost! FedEx opened two different traces. I had to personally call them for a daily update because they refused to call us. I was told that there were "positive developments" on 2 of the 3 missing packages. The next day, they said that they were completely missing. FedEx has created a significant hardship for our company and has damaged our reputation by not delivering our goods. Since these items take several weeks to make, we will be out of commission for our stock until they can be replaced. FedEx is careless and inattentive. I do NOT suggest using them, especially for international shipments.

Worst service and I personally went and collect the shipment, from my home to FedEx office just 2 km and goods is lying in office from 29 Sept and spoke with customer care. Promise shipment will deliver today. But it is not delivered. Please don't any shipment through FedEx couriers company.

FedEx claims they deliver packages to my home when they do not. I have cameras on my house, instructions to leave at front door, instructions that my house is a vinyl log cabin which is the only one in the state being I had to import the materials. They claim they deliver, they are too cheap to put cameras in their vehicles to hold their employees accountable or to locate packages that ended up God knows where. Customer services does nothing but say, "Yes your package was not recoverable." Asked to put a block on my address so they will not accept any packages that any company may try to send through them and they will not do it.

I dread having a package delivered to my house by FedEx anymore. They are the only shipping company that does not actually deliver a package. I have an adult that is at home 24/7 and able to answer the door. I was receiving delivery attempt notifications with no actual attempt at delivery. I wasn't sure what was going on, so I took a day off of work and spent the day knitting by the front door and sitting outside on my stoop. That very day at 3 p.m. I received a notification on my phone of an attempted delivery, yet no one ever came to my door. I even had a situation where FedEx sent a third and final attempt notification even though they had never given me a first or second attempt at delivery notification, again because they never came to my door. This has happened six times now. The only way I can possibly get a package is to have it delivered to a physical location so that I can go pick it up.

I am very disappointed with our recent FedEx experience. We sent a package to an Embassy in Ottawa and FedEx lost half of the shipment and seriously damaged the remaining box, although we applied a few FRAGILE labels on the box. Before we shipped the package, I have asked one of the FedEx employees to put more tape on on the box, which he did. Everything was sent in perfect condition. FedEx denied our claim, although we sent picture showing how damaged the package arrived. I am seriously thinking not to use their services again.

I have received packages from FedEx numerous times and it seems that the package has been sent using a baseball bat. I make it a point when ordering items to chose any company other than FedEx so that my merchandise will arrive in decent shape. This order was for a knife that I purchased at the Big E fair in Springfield Mass. It arrived in a Cardboard box that was totally ruined. The container that the knife is in was misformed.

FedEx is the WORST for International Shipping. Please DO NOT use them. They are very expensive and they do not work hard to broker on your behalf. Even though you will pay for express shipping they will let your package sit forever and blame it on the government. They have no customer service help in Jamaica and no one knows what is going on. The agents are lazy. They don't read the notes and is of no help. Each time you call you speak to a new person and you must repeat your story a hundred times. FEDEX is an International business DISGRACE and will give you stress and heart attack. Please use other method of shipping. It does not worth your time.

FedEx is worst company to do business. Courier services agent told me that in his 15 years working with FedEx they have not settled any claim for his customers. A box was shipped with FedEx in May 2017, contacted them several times, filed all claim forms and uploaded all requested photos of damaged box and content and documents several times but FedEx is not taking any responsibility. FedEx India and FedEx USA are not providing any proof that package box and content did not get damaged in their custody. Made numerous calls and sent several emails to both FedEx and the shipping courier and international package forwarder but FedEx has not done anything to settle the claim.

I cringe when choosing overnight or 2 day shipping, and later find out it is shipping via FedEx. The route in my area is structured in such a way that the truck delivering expedited deliveries does not arrive until after 4:30 PM. Since we are a business that closes at 4:00 PM, the driver skips by us. I have been in the parking lot, waving at the driver, trying to flag him down, but he just cruises on by. This even happens when we call FedEx to inform them that we are going to be on site after hours, waiting for the package. In some instances, the package doesn't go out for delivery the following day either (this happened again this week). So, it frequently takes 3 or 4 days for a 2 day delivery, and almost always 2 or 3 days for overnight delivery via FedEx.

My package was set up for delivery today. Last night it was in Texas. Only about 2.5 hours from the terminal it would go out of for delivery. Today it's in Louisiana at a terminal about 7 hours away. How do they mess this up? Shipments are never delivered when they are suppose to be according to the tracking info. I prefer UPS over FedEx anytime! I'm tired of FedEx messing up. It's a constant occurrence!

Hidden shipping charges. I ordered items worth USD 45 from China and choose FedEx for delivery, paid 46 USD for FedEx. Before delivery I was told to 2000 INR, this included 1500 INR custom duty + GST + landing charges + insurance. It is better to get item through registered post or EMS. I would not recommend to use FedEx. Overall very poor service.

Yesterday I got the paper on my door saying I miss my package because I had to be 21 to sign but I was not home today. I stayed home from work with my door wide open and waited for my package and I got a email from the people saying that I missed my delivery and there was nothing hanging on my door. No nothing and when I called them they said that they tried to deliver and they never did so we drove out to the Tacoma branch to try to go pick up the package and the truck is still not there and it’s almost 8 o’clock.

It might be out of your hands but avoid the Fedex Facility in Walnut California if possible. I am not sure how a package can travel from Florida to California in three days yet take 5 days or possibly more to get from Walnut, California to San Diego, California? I say possibly more as it remains on the truck to be possibly delivered late today which I remain doubtful of and possibly out 4 more days till Tuesday according to their site that routinely misinforms me. I would love to understand how a package arrives in Walnut, California Monday afternoon and moves only 7 miles down the road to the City of Industry late Wednesday night. Then to get from the City of Industry which is about 85 miles. Away, it may be several more days.

I have been struggling for the past 9 years to get my packages delivered with this company. FedEx drivers don't care if your package gets delivered or simply FedEx logistics are way far behind design to give a good customer service. Many but many times I have told FedEx customer service and gave them my business hours (which are posted on my door) but they always keep delivering at the time they feel like, disregarding the business hours. In consequence my packages always gets send back to the sender after FedEx third attempt of delivery, which THEY WILL ALWAYS ATTEMPT TO DELIVER out of my regular business hours!!

Don't schedule a pickup with FedEx. They will make you wait 12 hours at which you have to be there for them to pick up your package and then Fed Ex just not show up. I scheduled a pickup for 09/27/2017 between 8:00 AM - 8:00 PM. Confirmation #**. It is now 8:35 PM and still not here. I took the day off to take care of this pickup because the package was too big to drop off. I am giving a one star because that is the least I can rate FedEx - didn't even want to give them that one star. FedEx has a serious problem with their pickups.

This is written after long time of frustration with this company. Someone must put them out of business. We have been sending packages with this company for the past three years international and national. I would say that 60-70% of the time - there are "issues" with the delivery. The imagination will not be able to describe the mistakes that are being done by this COMPANY. Here are just a few examples: losing packages, sending packages to the Philippines instead of Philadelphia, Lying about weather delays whereas the package was misplaced, delaying packages in their stations because they thought it is not that important to be delivered as it was supposed to (overnight) and more. Their right hand does not what their left hand is doing.

For the 2nd time in a row have my order made and a FedEx do the same thing with my delivery. The last one I did the order online on Sept 19. FedEx collect my order on facility close like 40 min. away from my office address on Sept. 21st. So until now they keep rescheduling my delivery without even left a notice or tag on my door??? Really? They say my address was wrong but I has a proof on my order that are correct all the time... Like almost 10 days and anyone did nothing? I call them but every time they apologize and that's all! That company is not good or respectful to the customers at all! UPS rules! P.S.: in the first time I have to call and go to facility to pick up my order...:-/

I have never enjoyed using FedEx due to their poor delivery options and fails to include customers in request for drop off time or have an account to have a specific request to handle and deliver packages. FedEx delivers a package to my door at 1:00 pm. How many people are at home at 1:00 pm. Most of us are at work at that time. I call to speak to a representative and you are put through a series options and given advice by an electronic voice. I finally received someone after pressing 0. The person on the other side was no help. And now I still have to wait for a package the following day and set at 12 pm with no option for a later time. No option online on how you want your package to be delivered. This is very poor and very limited service. If I never go through FedEx again it will be too soon.

FedEx Ground shipping is unreliable and any shipment with them can never be considered to be assured to be delivered when they say it will be. Their web updates cannot be used for accurate information because they don't scan in a timely fashion. Sometimes their web info is just plain wrong. A package will be said to have left a location but in fact it will still be there. There are times when they just don't know where a package is. Whenever possible, have a vendor use some other service, because FedEx ground is the worst service around.

FedEx online account will calculate a shipping charge and provide a label w/o telling you that they actually charge double and triple the price quoted. They don't send info on inflated charges or card use because they don't want you to catch on to their deception. A 11 lb box they claim weighs 21 lbs because of the dimensions. I'm quoted a price of 14.54 shipping but they charged me 44.42, more than USPS would, thought I was saving money for 6 months and hundreds of packages before I caught on to their calculated deception through my monthly banking statements to Federal Express.

I purchased a set of oversized tires for my truck on Friday Sept 22, 2017. The company I purchased the tires from ships through FedEx, which was fine by me. I'd always had fast and positive results with FedEx. I'd noticed my tracking info was looking strange on Sunday morning as the tracking was showing "in transit " in Memphis several times but no arrival at the FedEx Facility. I called customer service on Monday at 8 am. I went through a couple worthless reps before I found "Marquise" who identified the abnormalities and placed me on hold to contact that Memphis hub. He quickly came back and confirmed them to me in Memphis and their manager was certain it was out for delivery. He stated they would put a trace on the package and would call me back.

I had to give it one star, otherwise it would have been -10. A month ago, I had a computer built for me. Saturday, September 23, it arrived at the Charlotte, N.C. FedEx office. I was notified it would be delivered Wednesday, September 27. To my surprise, it showed up without any notification at 10 a.m. this morning, Monday, September 25. I happened to be gone. Had I received any notification, I would have been home. I checked the FedEx site and found that the driver had left a most incomplete notice on my door. Thus began several hours of lies about having it delivered today. Four unreturned phone calls, though they were promised. Finally I was flatly told it would be tomorrow. Every bit of this could have been prevented with a phone call. But, no, FedEx takes off. I will never again use this company if it can be helped. I personally think it is time for FedEx to put negative numbers where we rate their God-awful service.

I have put in a claim back in July 2017 for damaged product shipped. The first two times I called my claim was placed in incorrectly. I found this out after I called to check on the status and was told "oh this what put in wrong, no wonder you haven't heard anything." I got a 3rd claim case that was put in correctly but then find out I did not fill out the forms which I was NEVER told to do when first placing the claim. I only found out about this step I missed when calling to see what the status was. It is now September and still no new information about what is going on with my claim. My damaged package was picked up, which they also screwed up the first time. The scheduled for express, when it was GROUND. You would think that would have this information in their system!!! Seriously the worse customer service.

Whenever I deal with FedEx ground, I'm usually ok with the outcome. FedEx SmartPost on the other hand is a waste of time. Too much time. I ordered a phone charger that's going to take two weeks to arrive at my residence. After FedEx SmartPost take all the time in the world, then they pass the package off to USPS for final delivery... The only time I have packages take that long is when they are coming from other countries. Lesson learned for me. Never Ever use FedEx SmartPost.

FedEx falls short in providing up to date shipping times and information. In today's age with almost every person carrying a device capable of receiving instant notifications FedEx delivery rates at the bottom of all companies in the field. Tracking info is days/hours old and not in real time. Customer service offers the canned response that delivery will be made by "end of day" followed by the empty "sorry for any inconvenience". Poor experiences with FedEx has convinced me to request merchants use another carrier to ship my purchases. Complaints fall on deaf ears with this company since the bulk of reviews are similar to mine yet nothing changes. FedEx is falling behind the times and has slipped from being one of the heavy weights in the shipping field. Too bad they don't listen to their former customers.

I only gave a star because it was required. I'd like to give them a negative! I was expecting a package a week ago, being pushed one day to the next. I was tracking this package on their site, driver indicating no attempt made for 3 days straight. I called FedEx numerous times and was told they would take care of the problem and have it delivered promptly. I then requested for a supervisor, Eli who was an "advocate". He also reassured me that he would get to the bottom of this matter and call me next business day at 2 pm, that's today and never heard from Eli. What a terrible way of doing business something has to be done about this!

My shipment was scheduled for Friday 5pm. So, I took a leave on Friday as there will be no one to receive my package at home. And I was waiting for it. Till 5pm I was waiting and tracking each moment of the shipment, also activated the message facility they have. For every change in location it will send you a message. My last message was it received for delivery. That's my status. I called to the customer service automated service gave me the same information that I am looking. So planned to talk with the representative. She then replied that my shipment will be received on Monday due to there were no drivers for delivery. I was completely upset with her answer.

FedEx is offering a flat rate freight box with pallet for a fair price that includes the skid/box. It's a brilliant idea borrowed from USPS and could save my small business a LOT of money. BUT, you have to talk to your account representative, if you have one. Good luck getting one or getting them on the phone. You have to go thru that moronic AI phone system that keeps asking you for information that is irrelevant. ("Sorry, I didn't get that. You can say, "track a package" or "find a package" or "more options" or "more options" or "more options").

I was sending a 3 pot, crock pot to my Mom from Tennessee to Florida. I bought a box and bubble wrap from Walmart because the pots are ceramic and the lid is glass and of course I wanted to protect the base. I took everything to a business that FedEx picks up from and process the shipping and money for FedEx. The woman and I bubble wrapped and stuffed and padded that package... and it was sent, August 10, 2017. I get my package minus the broken MIDDLE pots to me at my house August 18, 2017. I go online to process a claim. It tells me I have to call a number to start the process. The automated telephone message tells me I have to fill out a claim form located online. There is no claim form where they say to go, instead it says you have to start with a telephone call... grrr. Finally a live chat box pops up and I get answers and the forms emailed to me. Fill them out and send them back with pictures August 19, 2017.

I am so angry at their customer service support. I had a delivery attempt yesterday where the driver did not ring the doorbell or knock (there was someone home all day) and so I called for a re-delivery and was told that it could be picked up at their Monrovia, CA location today. I went to go pick it up and it wasn't there. I give FedEx a call and they said there was never an order placed for re-delivery! So I asked them to send it for delivery for tomorrow morning back to my house since they messed up and I was told that it could not be done. Why??? It was their mistake.

Try not to use FedEx if possible. They destroy or lose orders 99% of the time. At my new house, I have yet to receive anything. Usually it gets damaged on the truck and they return it. Today, a package was sent overnight from Arizona to Colorado and good old FedEx lost it in Tennessee. They won't do anything and don't even care.

I order an ironing board from Bed Bath & Beyond that was suppose to be delivered by FedEx on 9/19/17 between 12:45 and 3:35 pm (EST). I waited at home all day for this delivery. At 3:35 pm, FedEx changed the delivery date to the next day. I called FedEx at 3:46 pm and explained that, that was unacceptable. They told me that someone would call me back within 2 hours. After 2 hours had come & gone I called them back and explained that unless the ironing board was delivered that night that I was refusing delivery and it should be returned to sender/Bed Bath & Beyond.

Whenever I order an item and see that the package is being shipped through FedEx, I am immediately disappointed because I know it will take over a week to get to me. Here's how it goes every time, you check FedEx tracking and see the package has departed its location. Then a few days later, I see it is at a location literally two hours away from my address. Then I will receive it a few days later. I don't know WHY anyone would choose FedEx as their shipper. It is more expensive than USPS and takes so long to ship!!! Very disappointed in the time it takes for them to deliver a package. With Amazon and other fast shipping services, they are NOT keeping up with their competition by any stretch of the imagination.

I work in sales. It cost me a ton of money to not go to work. But I cannot trust and FedEx will deliver my package to my door. They always pull in the driveway put a door tag on my gate when there's clearly no beware of dog signs anywhere. Every time I call they say they knocked on my door which is a complete lie because my wife was home all day. Please send in the dogs inside never barked which they can hear 10 times better than we can. Now when I called customer service they were very courteous and polite. This complaint is only for the driver of FedEx. She made I don't know how to file a complaint other than doing this. Hopefully this will not happen to you can you. Take better options do not use FedEx!!!

I drove an hour and a half to come into work just to receive my package that was scheduled for delivery. I opened the business at 7am and made sure to leave doors wide open so that the FedEx driver could easily see I was here. I check my tracking info and have the message that "Customer Not Available or Business Closed". I am beyond upset. Today is Saturday. I call FedEx and they say they are sorry and shipment will be re-attempted TUESDAY! What?!

This is a continuous issue. We have perishable medications shipped overnight on Thursday for next day delivery on Friday. By Friday afternoon the package will not have been delivered. When we call FedEx they say the package has not been sent overnight (which is incorrect), and claim it will be delivered on Monday as their ground service is not open on Saturday and Sunday.

It took two month to have 3 papers send from the US to Ecuador and $100! They kept sending excuses about the weather and when I called the client service could not assist either.

On 9/14/17 I received an email stating a delivery attempt was made at 1:39pm but the business was closed or the customer was not available. I was at my desk at 1:39pm and was at my desk since 6:30am. My assistant was also at the front desk. There is ALWAYS someone monitoring the front area since this is a child care center. There was NO delivery attempt made during this day. In fact, UPS made 2 deliveries this day and a courier delivered an envelope on this day. We have deliveries daily and in 8 years there has never been "a delivery attempt was made but no one was available" issue. We have been waiting on this package and I've been tracking it since Tuesday. We needed it on Thursday, the day it was promised.

I will never buy from anyone again that uses FedEx for their shipping services or will I ship anything through FedEx. They tell you to use their tracking service which gives you a different delivery date everyday. FedEx should no longer be able to carry a business license if they cannot conduct their business in a more professional way and provide the services they tell consumers they will do. In my eyes the delivery e-mails they send are fraud and fraudulent charges should be filed.

With FedEx it is always a hit and miss with their deliveries. They are OK for sending documents, but as to packages not so much. They have lost 2 packages so far, and delivered a package to the wrong address, even though the name and address was correct on the package.

I find FedEx to be the worst of the delivery carriers. I have had several problems and even after reporting them to customer service they continue. My main concern is that the delivery person rings the buzzer off the wall several times and nine times out of ten they leave the packages in an unattended public lobby. Complaints to no avail. I never use them for outgoing deliveries.

I always use FedEx. Recently I used FedEx and I was very impressed with how quiet and quick the delivery person was. I was having lunch with some old friends and when the lunch was over and I was walking them out to their cars I saw an entire treadmill placed very carefully on the front porch. The drivers must have been able to fly because I didn't even hear them make the delivery. They are so efficient and amazing!

I did not have to track my package... It arrived so quickly and on time... It was not a concern. Drivers appear to be more honest than USPS... Or UPS.

Last week, I walked into the FedEx store with my pre-packaged and addressed box. I set it on the counter and asked how much it would cost to send it FedEx Gfround. The guy said, "$5.99". Then he said it had to be re-packaged and confused, I asked "Why?" He said that the corrugated cardboard wasn't heavy enough so I asked how much that would cost and he said $5.99. That's the only conversation we had. He rang it up and I paid with my credit card thinking I was getting a good price. When I looked at my receipt, the charge was over $17.00. I asked him why he didn't tell me it would cost that much and he said he did. This was an outright lie so I asked for my package back with the outside box removed and a refund of my money. There was a real disconnect here and I believe that he deliberately misled me. I took my package to the US Post Office and it cost a little over $8.00 to mail it.

I was supposed to get a package I needed for my work by 12 noon on 9/8/2017. It was overnighted. 12 noon came and went... and no notification that the package was delayed. Hurricane Irma had not even hit the Keys at 12 noon ET on 9/8. But FedEx decided to reroute the package - and not notify me that the Daytona Beach facility was closed - so I waited until 9/13 - whereupon they said they would deliver the package by 12 noon ET... guess what - it is after 12 noon and no package. If they are going to be late - instead of promising things they can't deliver, they need to be more communicative of their issues.

I like to use FedEx. They are great to deal with. I've been using FedEx for over 20 years and now they really come to the forefront, they has certainly arrived and a force to be reckoned with.

Your drivers are as bad as UPS in that they don't knock or ring doorbell. They dump the package and run. Even with all the theft going on by thieves following your trucks, your drivers do not care if the customer gets their package. YOUR COMPANY ALSO NEEDS TO GET YOUR ACT TOGETHER!!

I have never had a good experience with FedEx. Getting a package is always a challenge and most times the drivers are so busy they just have to keep moving along. I don't like the way they treat their employees too.

This is the 4th time this year that I have had issues with FedEx. Having 20 years experience involving UPS, USPS, FedEx, and a multitude of freight companies, I find FedEx to be the most unprofessional and unreliable. I received a pre paid label for a warranty item to be shipped back to the mfg. After securely packaging and labeling the item I went online to FedEx's website to find a drop off facility. I went to 4 places they listed... And NONE had any FedEx drop offs. Finally, I had to drive over 20 miles to a FedEx print & Ship store and they said they had to use one of "their boxes" and charged me over $5.00! I would never choose to use FedEx nor would I ever recommend them to anyone else.

Tracking a package on FedEx site. Says package will be delivered by 8 pm Today. Package is not delivered, and page says package will be delivered by post office. Well post man came at 1 pm with no package. So what good is package tracking, or paying for shipping to FedEx if FedEx is not going to deliver it ON TIME?! We have a FedEx distribution complex less than 4 blocks down the road here! They have FedEx trucks running thru this area all the time. If post office does not deliver within next 2 hours, I have wasted a whole day waiting for package to be delivered.

I sent a package to another country. Nobody pick it up and I told them to send back. Never received it back, so they actually stole my package, will never send anything through them again.

FedEx, you guys are killing it! You are faster than your competitors and pricing isn't too bad. My packages don't come damaged either.

I just used them recently and thought pricing was a little high for a large envelope but it got to destination as quoted timewise and the pickup service was also great. Rivalry with you know who should not be a problem!

Poor service. Very careless with packages. Set a heavy object on top of flat screen tv. Breaking screen on tv. Never paid me. Fedex doesn't care about customer service.

FedEx will not follow simple, delivery instructions regarding where to place parcels so that they are safe, protected from elements, passers-by (urban-suburban area). If they moved their arms 1.5' further, parcels would be in cleaner & safer area & not sitting in bird dung, rock-salt and easily grab-able by anyone walking by- where they put things is just out of range of security camera. They also hide damaged parcels by turning it on the side that's damaged, they refuse to ring the doorbell for a simple alert that a package has been delivered. I don't expect them to wait, but it would be nice because I am a disabled senior. It's gotten so bad I've decided to stop shopping sites which ship using only FedEx as carrier.

FedEx has been very prompt with deliveries and do take products to the doorstep unless a sign for the item is needed. Occasionally the driver has difficulty navigating our country driveway and drives on the grass, especially if he or she needs to back up and turn around if the drive is blocked.

FedEx is a terrible shipping/delivery company. I have several signs on our front porch/door to only deliver packages to the back porch. FedEx drivers consistently ignore this and packages sometimes sit on our front porch for a few days because we don't use our front door which has no walkway to the gate, only mud or grass. When they do deliver to the back of the house it's not always on the porch. One time they left 2 huge, heavy boxes from Chewy which contained and were labeled as "cat trees." The driver was too lazy to nudge the ajar gate open and carry the boxes 20 feet to the back porch. He/she left them out in our driveway with rain forecast. I had to lug these massive boxes myself and wrenched my back in the process. This was over a month ago and my back still is injured.

I prefer to use FedEx whenever possible. I feel very confident it will arrive on time in good condition. Our local FedEx store is always very helpful & professional.

I use the College Park store, the experience is always great, the staff helpful and knowledgeable. And I always get there in time for the 6 o'clock truck pickup, it's like a running joke. My package always get there on time. Only had one late delivery.

I shipped a college diploma from California to Texas. To do so safely I purchased an art/photo box. This box was well constructed with foam and cardboard baffles. The salesman was very careful wrapping and packing the frame. I would ship with this company again.

This is the 4th or 5th occurrence this month. Regular driver does not show up. Tracking shows item to be delivered is on truck for delivery. There appears to be no plan in place by driver (franchise owner) or Pittston Hub when driver is a no show. Item(s) to be delivered are delayed until driver shows up -- several days later. There was a great regular driver a few years ago but since he left there have been multiple problems -- No shows, delivery of direct signature to wrong address and signed by 14 year old, driver who threatened to knock me out because he was called back to deliver when he tried to bypass and say I was not home, drivers using unmarked box trucks with no package confinement so packages slam against each other on floor of truck (sub-contracted drivers) -- to name a few issues.

I live in a four story apartment, three time FedEx came and just left a notice. Too lazy to walk up a few stairs. Now I need to take time to pick-up my package from one of their site. THANK YOU FEDEX FOR A LAZY DELIVERY.

I use FedEx because it's the closest shipping office to me. For general shipping, it was fine. I often use USPS for books, and to keep USPS alive to provide regular mail delivery. FedEx was also used to ship my son's paperwork for a new job.

I mostly order from eBay and Amazon and from private companies and sellers. In general FedEx delivers packages on time and in a safe mode. T and Amazon and from private companies and sellers. And their packages usually arrive in good shape and on time.

I ordered a product on August 25th. I admit it was poor timing with the Hurricane, but the company I was ordering from was in Indiana. It took them FOUR days for FedEx to create a shipping label and two full days before they bothered even shipping it out. THEN an additional 6 days to drive by car. 14 hours from Indianapolis to Dallas. Fine, again there is a hurricane. I understand that natural disasters aren't planned for. However, it is now Sept 5th at this time. They were quicker taking it from Dallas to Phoenix, which arrived early this morning (the 8th).

I was supposed to receive my package on Aug 30th. I instead got a call that they had not been provided with the full address and therefore could not deliver it today. I called back and provided the address. They said it would be delivered on the 31st. I had the class that day, and within 10 min of returning home from class, I received an email stating they missed me and would deliver it on the 1st. This repeated itself on the 1st, with them stating they would then deliver it on the 5th. I stayed home all day on the fifth. Around noon I got another email stating that it was rescheduled to the next day. I called and asked why. At first, they said it was because I wasn't home. I replied that I hadn't left my home all day and that no one had come to the door all day. They then said it was because they didn't have my correct address. I pointed out that I had provided that the week before. Apparently, it had not been saved to my file. I provide the address.

After 1st false delivery attempt FedEx delivery passed by my address empty handed and a minute later I got email notification about failed delivery attempt!?! Called FEDEX shipping DEPT with no success!

The drivers of FedEx care about the parcels they are delivering, hardly had any packages crushed or mutilated. Always on time too. The drivers for the most part are concerned about their driving habits and not acting like it's a race when they are driving in rural areas. They slow down for rough roads.

I recently went to a FedEx office in Columbus Ohio to ship my textbook. It cost 13.00 dollars and few cents. The rep was very helpful and within minutes he got the work done.

I paid for 2 day ground service for my birthday gifts to arrive three days before the birthday. I followed up to track shipping and learned that the delivery would be received on the day after the birthday. The site indicates that FedEx added a new bar code label. When I called to inquire, I was advised of the label change. However, No one could explain why their unexplained label change added 4 additional days to the already 2 day delivery. The service advocate did offer a refund of my charges after I submitted a form.

Sent package through FedEx in Marina del Rey California 10 days ago. Employee messed up with my shipment and package was stopped on custom in Thailand just because the employee in the office filled the form wrong:( charged me 107$ for express. And now have been calling every single day explaining my situation and no result. Just saying that I'm responsible for everything. No help at all. Horrible unacceptable service. Now they say if I want my package back I have to pay even more than I paid. When I'm saying it's not my mistake they are saying: "There is nothing we can do about it." Never ever will use FedEx again. I'm assuming have to give up and forget about my package and money. Even though on their website there is section "Money back guarantee" if package is not delivered on time they will pay you money back. It is a big BIG LIE...

I've been using FEDEX since 1984 and to this day I think they are hands down the best of ALL courier services. I trust them even when they have issues.

I sent a small parcel to Germany. The clerk checked off an incorrect box on the shipping label and my son had to pay extra $67.00 Canadian to receive his gift. Customs had added additional charges to the shipping. I had already paid almost $50.00 to send the small package that was worth less than $50. I put in a complaint. My son put in a complaint. We never received a resolve to this issue that occurred last year. We never received a refund. If the accepting clerk in Medicine Hat had correctly processed the paperwork, the additional charge at German customs would not have been applied. I will never send another item by FedEx to Germany.

Thank you very much. Your games are great. I had lot of fun. Too slow but good and a lot of e mail. I like FedEx because l have a dear cousin that work for them for 30 years. Thank you and may God bless you.

I ordered a package from a company that I've used before when I lived at a previous address. I made the mistake of pressing submit as it loaded my previous mailing address information into the shipping address area on the screen. I didn't realize it until a couple of days later and immediately contacted the company who said my package had already been shipped and to contact FedEx. I did exactly that and even signed up for their Delivery Manager tool which allows you to intercept packages and have them delivered to a different location. This cost me $5 which I was hesitant to pay but I of course wanted my shipment and needed it in a timely manner. To my dismay (putting it mildly), FedEx went ahead and DELIVERED it to the wrong address anyway and is now telling me there is nothing that they can do about it.

My package was supposed to be shipped by USPS but FedEx told my pharmacy they could get it there quicker. I was told delivery would be made on 8/31 by 8:00 p.m. I stayed here all day and no delivery attempt was made. I called and they told me delivery would be made on 9/1 by 8:00 p.m. Waited all day and no delivery attempt! Of course by then it was Saturday, called again and they told me it would not be delivered until the next Tuesday because Monday was a holiday and their facility was under water in Houston. Why was the package picked up and taken to the facility in the first place, knowing they would not be able to deliver it down south?

The service was fine. They called my home to make sure I was there and then asked us to pick it up at their office which is nearby.

We had a shipment of wine sent to our house... We were not at home to sign for it so it was sent to our local FedEx store... When I went to pick it up, they told me it was not there yet but would be the next day. My delivery person assured me that it would be at the store. The store, the next day, actually let someone else sign for the package, told me who had signed for it, and wanted me to have the wine company fill out a lost package form!!! Unethical and a lie. Will never do business through them again!!!

Every time something is delivered we seem to have a different driver. However all have been professional and do a good job. The website stinks though. I have trouble trying to track packages on it.

I have sent items back via FedEx and they do deliver on the date that they say. However I do have concerns. Several packages that I have received were damaged. Also they just throw them over the fence never letting anyone know it was being delivered and not checking to see if anyone was home when they left it. It could have been stolen and I never would have known.

I have been using FedEx for a long time. I have never had any problems with them. Sometime though you will have some problems with the new help because they have to get used to their route. My package is always in good condition.

The package presentation was very neat. No smash package. Delivery was even earlier than expected or promise to be deliver. I will use this service company again!!!

They email or text us for the arrival date. The price in fair could be better. Almost the same as UPS delivery company. No problems thus far.

Package was shipped without an apartment no. Rather than get my apartment no. & deliver driver left 30 pounds oversized box at office and expected me to walk 1 mile to pick it up. Customer service was even worse. UPS policy is get address correction and deliver there.

My review echoes others. I ordered a new phone from Verizon. FedEx attempted to deliver a week ago but I'm not home during the day and they required a signature. The door tag said to sign it, leave it on the door and they would deliver again. It's a week later and no phone. I got an email three days ago saying it would be delivered yesterday, Saturday. I was home all day. Went out to dinner, came home and my package was not delivered. Had another email saying it had been delivered at 3:17 and left at my front door. It wasn't. The FedEx website also said it had been delivered. Called FedEx and an extremely rude employee told me it had not been delivered and they would put a trace on it.

I have been a customer for the last 20 years and even though their service is good, they have to learn how to deal with packages and improve their delivery skills. You take good care of them, so they are delivered in excellent condition.

They're very dependable and reliable; always right on time. For a minimum, private user, the only shipping center is about 1/2 hour away. I would use it more often if a shipping center was closer in Wesley Chapel, FL.

Your delivery driver in my area is the worst, and this reflects very negatively on your service. Some items that are being shipped by your drivers are very valuable and should not be taken lightly. This Driver has my item that is over $400 and does not even get out of his truck to attempt to deliver, and then says he left a door tag, but I've been sitting next to my door all day in anticipation of this item. This delivery was never attempted and if it has happened to me I'm pretty sure it has happened to several people. I will be going on every blog site I can think of and tell them how horrible my service is with FedEx and telling them to deter from using FedEx at all cost, don't worry I'll tag you guys in it, signed a very disgruntled customer!

My experience with FedEx has been excellent and I will continue to use this company to deliver my packages. I have a great driver that usually leave my packages close to my door or inside the screen door. Thanks for all your services and support.

Never had any major issues with FedEx. I use them quite often and never received any complaints from recipients. Delivery time is great.

I have had FedEx just throw my package in my yard or leave it outside of my fence. I have requested that someone needs to sign for my packages and I would find that package on my porch or yard and I didn't sign for it. When I worked the people who delivered to my work were always nice and polite. But since I haven't been working I feel like some of the people just don't care.

Excellent services was provided to my shipping to Mexico. I was able to keep track of my shipping and was delivered on time. I did not have any problem during the transit of my shipping in the USA and through Mexico.

FedEx is the absolute worst. On more than one occasion I have had shipping times changed, delivery times changed and have had packages that are marked fragile or glass rolled up or downstairs on delivery. Their pricing is ridiculous and their customer service is absolutely awful. This is why I will use UPS anytime over FedEx.

I was supposed to get my package yesterday. And come today it's still not here. I really hate FedEx because they are NEVER on time and I have 0 tolerance for their excuses. The first time this happened, they claimed that no one was home. There is a secretary at the front desk 24 hours a day! So that excuse was bs. In all honesty this company is unprofessional and something needs to be done!

We've had very good experiences. Delivery is quick, reliable & drivers courteous & professional. We appreciate most when they place packages in plastic when we have foul weather. It's great that their trucks are clearly marked & that they wear uniforms clearly showing the company name.

They are fast and accurate in their deliveries. Very kind about helping get the heaviest packages inside. This is important since I can't lift over 15 pounds! I get a lot of packages as I shop for most of my needs on the internet!

I have lately had a problem with my packages either blatantly not being attempted to be delivered or my delivery instructions being ignored. I clearly have a note for my address online saying to leave my packages at the door in my apartment complex but drivers constantly override it themselves and decide to take the packages with them which is incredibly inconvenient. Of course, I had paid for two day delivery recently and my package was supposed to arrive yesterday. I was waiting all day, and finally at 8 pm, FedEx updated the status so that my delivery would arrive today.

Package not delivered - 30 days and counting. FedExpress is pathetic. We have been trying to get a package to our son and have dealt with people lying about policy and not giving a damn about anything pertaining to the resolution of our problem. This is the worst customer service I have ever dealt with and will never do business with FedEx again. Their people are not only stupid but, as I mentioned before, don't give a damn about helping customers. I don't know how they stay in business. Please use another company!!! We will never use them again!

Recently I had placed an order with a company who ships exclusively through FedEx. I had just moved to a new home and made sure the new address and delivery instructions were clear. On the day that my package was supposedly "received" I never got it. I was home at the time FedEx stated the package was delivered and there was no doorbell, no knocking and no one entering the property to leave the package on the front porch, as it was stated (my dog barks when someone comes through the gate).

Extremely displeased with FedEx. They 'allegedly' delivered a parcel via ground to a third party (not the recipient). The parcel was never delivered to the recipient and is missing. A claim was filed. I had to chase them for resolution and found their conduct to be dismissive. The declared value on the form was stated to be $200 but they said they would only pay $100, as that was all they were liable for and they wouldn't charge for the delivery (big of them!) Will not be using them again.

Recently, I relocated from PA to OR. I shipped 5-6 boxes. It was supposed to be a door to door delivery. Instead, the delivery person left all the boxes in front of my new apartment complex under the open sky. At that time I was still on the road. I called FedEx customer service and requested them to keep the boxes in front of my apartment door. But they did not do it though I paid for door to door service. Then my TV was also broken. They packed and shipped the TV. So, I filed a claim. After two week of filing the claim, I called them to get an update. They informed me that the claim was denied since they did not receive any claim form. But I checked the email I sent them, all the necessary information was there. I am sick, frustrated and extremely unsatisfied with their professionalism. Never ever FedEx.

I shipped a small envelope type package to Ontario Canada for warranty repair. The price was $19 online but increased to $27. The package was not delivered because it required a custom form and was returned to me and I was then charged another $15. I finally shipped it USPS for $9. Tried to work with FedEx customer service.

Worst shipping company. Driver steal my package or delivered to another address & batch given to customer. Called customer service. They said will follow up but never get call back. Pay them good salary so they can stop stealing people stuff or in the end they gonna say it got deliver to somebody else. Hire educate drivers so they can at least deliver the stuff to right location. Pathetic service. Will never use again. High standards high charges but poor service.

Because a lazy driver refused to make his Saturday deliveries due to "congestion and flooding". I will be without medication while a hurricane is en route. Today is a slightly cloudy with some wind but certainly not worse than any sort of average cloudy day. We had some rain last night but it was just a typical night where it just so happens to rain. There is zero flooding in Houston right now. On top of that no one is really evacuating because the hurricane isn't actually threatening us with anything worse than flooding over a four day period starting TOMORROW.

MY FIRST COMPLAINT EVER. I have been waiting on a package for over 2 weeks now. I've been calling for the past 4 days to FedEx trying to find what’s been going on and where are my packages. Well I was told that they were a little behind and I would receive them the next business day. 3 days came and went this is what they told me every day. So yesterday I call and now they say they can deliver it to local FedEx the next day so I go to the location which is 20 miles out of my way to see if packages are there. Guess what? They were never deliver. Then I call Fedex again. Now they tell me it will be there the next day and guess what? I am still waiting on my packages.

Let's start off by saying that my experience with FedEx today was HORRIBLE! The following pictures show the package that was delivered on my doorstep. It was a comforter delivered in a plastic bag. The bag had a hole in it with the contents of the inside of the comforter hanging out of the package! Who in the world delivers this kind of package? I believe there was more than one FedEx employee that saw this but just kept moving it along. The package looked like it had been through a hurricane! Shame on you and your employees for having such low standards as that. As the consumer, I am the one that had to spend over an hour of my day trying to correct your mistake! To make matters worse, when I called to schedule a pickup from my house to send the item back, the agent told me I had the wrong return label and she couldn't help me! I will never use FedEx by choice!

I received notice my package had been delivered to my address but it was not to be found. Same day, I received a text message in the same city as I that my package had been delivered to their home and gave me their address. I contacted FedEx and explained the situation and they assured me they would talk to the driver and have him pick it up and deliver it to me the following day. 3 days later I called FedEx again and was once again told the same story and still no results. I called the person to whom the package was delivered and they would not return my call. After two weeks of this runaround, I called the Sheriff's Department and they got my package. I still have not heard a word from FedEx after two months. Very disappointed in the customer service.

This will be the last time I order from a company that uses FedEx. Their delivery service is **. Even when I leave signs with detailed instructions and arrows the drivers refuse to leave the packages at the right door. They're too lazy to do their job and walk a few extra feet.

FedEx on NE Albuquerque, New Mexico. Joey was extremely rude! He would not accept our box and demanded we buy a box. We took the box to the Office Depot on Cutler right down the street and mailed it FedEx. No problem there with the box! Won't be returning to the Menaul store.

So I ordered a package online and then ordered a second package from them two weeks later. I had no problem with my first shipment. It was sent USPS, the second shipment was FedEx International. So from what I am understand you are unable to ship postal with FedEx international. The carrier who did my delivery called my local post office for my residential address which was incorrect and delivered my package there. I'm irritated because I order this package a month ago.

I Personally don't like FedEx because they have a history of losing packages, delivering them to wrong address, opening them and tossing them around. I sell on eBay and tried FedEx SmartPost because it's much cheaper for my customers. I have had to use them lately and they damaged two packages already. I package them securely like I would using USPS and they never break anything. I refuse to never use them again because putting in a claim you're pretty much at their mercy.

Horrible horrible service. Dropped package at an authorized center before pickup. Package did not go out till the next day missing Friday delivery for $22. Sending a computer for my son to college. Spent 45 minutes the next day explaining I needed package delivered before he left for school Sunday. She would upgrade to Saturday delivery for $90 - NO WAY!!! She assured me a credit for difference and package would arrive before 4:30pm Saturday. Again a lie! NO package. Called customer service arriving Monday at 8:00pm. Wow it is sitting in container at airport. No way to get. I bet if this was happening to Mr. FedEx son he would have his package. Avoiding FedEx for delivery at all cost!

Again today, I sit here waiting for delivery of a package that the tracking claims will be here by end of day today. They have only delivered on the stated date 2 out of 9 times. One of those 2, they went to the wrong house. I went to the neighbor to see if they got my package by mistake and he said he told the driver that my house was across the street. I checked online delivery for a phone number to call and saw that the delivery status said the home owner was not home. I have a life too. If you are going to state a delivery date on the tracking, follow it up. Don't make me waste my day waiting!

I've been waiting for a refund check from my bank for three weeks which is frustrating enough! Needless to say FedEx delivered my check to the wrong address, Metro PCS, signed for by someone not addressed on the envelope. After a very long call with FedEx I was able to obtain the address package was delivered to and took it upon myself to go collect the package myself since FedEx was of NO help only to find out an employee working there remembered signing for the package, however, the store manager who wouldn't be returning for a week took the package with him and to further find out he actually opened the mail... REALLY!!! Mail fraud is a federal offense and I am quite angry. Simply calling FedEx to report a package was delivered that doesn't belong would have been appropriate!

My experience with FedEx is limited. However, after the past few days I am so underwhelmed by the service that I will personally never use these services again. Package promised on Wednesday. Truck runs late and misses pickup window. Promised for Thursday and the driver never even comes to the door but claims they attempted delivery at 1:56 pm. I was sitting on the couch by the door. No one came. Construction is happening outside the cul-de-sac paving the roads, BUT you can still drive through.

We specifically requested a shipment on Friday morning so we could be ready for our patient 1st thing Monday. The office is not open on Fridays, but I am always here at the front desk doing paperwork. I have a view of the parking lot, and came in early to receive this delivery, and I even put a note on the door that I was here and to knock for deliveries in case I went into another room. When noon rolled around and no FedEx delivery had come, I called the company who was shipping the part and they called FedEx and this is what we were told: "The driver knows that you are not open on Fridays, so he didn't attempt delivery." I am so glad that the driver knows my schedule. He should have at least placed a sticker on the door that they tried to deliver-then I would have seen him and he would have seen me (I sit by the front door) or at least the note, and the package would have been delivered.

For a few days, FedEx claims it has attempted to deliver my package to me. According to "their" automated phone line, they indicated an attempt was there but resident never answered. Well, maybe a KNOCK on the door instead of quietly placing sticky notes and leaving would totally change the entire conversation! I think it's bad business to LIE and say an attempt was made when technically it wasn't. I feel as a customer, I shouldn't have to take time out of my schedule go take a ride to a faculty and pick up a package, that they WERE or IS still getting paid to deliver. If help carrying it from the truck to the residence is what was needed, then ask for help! Are we to sit outside all day and wait for delivery to avoid their "ninja" abilities from prevailing in the future?

I have had problems with FedEx not delivering to my house. Instead, they will leave packages at end of my long driveway. I always complain and so far they are doing better.

This has got to be the worst experience I've ever had with a shipment company. I was told my shipment was going to come in 3 to 6 days of ordering but now it's been at least two weeks and I still have not received my package. I don't know if it's laziness, lack of experience or what but if something's not fixed not only will they lose money but companies that use them will too.

This package was for a re-released model of a professional USBC bowling bowl that was a gift for someone. The delivery date was for Thursday Aug 17 because the party was from 8 to 9 AM Friday morning at my place of employment. My package was not placed on the vehicle for delivery to my location at Nashville plant. Was only told it would be placed on truck and delivered following day. That would be too late to present it at the party for the person it was intended for. No effort to make things right by customer service and no genuine concern from customer service at all.

Overpriced and they were super late. Couldn't track my package and it was damaged. Called a few times into customer service and got the runaround. Finally found out my package was basically sent around the US.

FedEx has been awful in my experience. With the exception that Sam's Club doesn't give you an option. I would not use them. Packages left outside that were stolen. One package that was scheduled to be returned on a Tuesday, well, they didn't show up until the following Tuesday. I had already taken in myself. What? Leave it out there for a week? Yeah, to class them in short - THEY SUCK!!

I was home and package was just thrown towards my door, hit side of house, denting box. Lucky it was all metal inside box. At another time one of the semi driver's on road cut us off. I had to take ditch to not get run over.

Unreliable as far as getting addresses correct and duplicate streets are a problem even when cross street is given. My medical supplies were left at an empty house on my street. No local contact available. I had to talk to someone in another state to try and correct. However, problem was not solved as drivers vary. The drivers are also arrogant and drive like maniacs, going thru red lights and not courteous to drivers. Too much rushing! Worse than UPS.

Typically delivers to wrong address, because they use GPS. Driver doesn't check address just leaves package next door. Lucky the neighbor is honest.

FedEx is generally good. I use their ground service more than anything because it's cheaper than UPS and USPS for most packages I ship. Insurance on some packages is free through eBay when I sell an item.

Fed Ex has gone out of it way to give anything but service, from leaving item out in the rain at the wrong address and then signing my name, to having me wait all day for an important pick-up, no room for the other things. I would give Fed-X no stars, in fact a minus number would be better. I do not have the order number as it was send by another company in Las Vegas.

We are shipping a sample International Priority to Japan and so of course paid for this service! We have already shipped to this destination before so we know the address is good. The package promptly arrived in Japan 2 days later and was then released by customs. So you would expect delivery the next day? Then there is a gap of 4 days in the tracking system with NO entry. NOW... 10 days later there has been NO delivery. My call yesterday, I spoke to a manager who assured me they would put a trace on it. Of course NO one calls back today and no update on the tracking at all.

I bought a car battery online and FedEx was used by the seller to ship the package. The seller put it on the original box of XP Power, as the battery was XP Power XP3000, and ship it to my address. After calling couple times, I was able to hold the package at the store for pick up. I go to pick up the package, and they give me a completely ripped off box, the battery was damaged, the box was ripped off, and the lady at the store was like, "Here you go. You can take now your ripped off box!" I contacted the customer service, opened the claim, and I did submit the claim through their website and email form.

I could not check the delivery status of my package and the only notification of missed delivery was a final notification saying they already sent it back to the shipper. It took an hour to get ahold of a live rep. They told me I had until 6:00 that evening to pick up my package from their facility in another town. I said I did not have transportation and asked if they could send it back. They said no and it would be sent back to the sender if I didn't make their 6:00 deadline. I will never use FedEx again!

Although I have a great driver who services my area, if you notice that many wrecks on the interstates involve Fedex trucks, with packages strewn about. However, they never notify you that your package was destroyed. Just credit you IF you try and track the package and it shows "in transit' for days. In my neighborhood, where it is residential and 30 mph, they speed, going 40-50-60 mph. This company has no regard for the communities or their customers.

The few times I have used FedEx they never change their standards, polite, accurate, quick. Even though they are my 2nd choice I will proudly stand up to defend them. They are a top notch service that's easy to use and very affordable!

I have always received packages delivered by FedEx that are in great shape. They seem to be a company that cares for the condition of the packages sent to customers.

FedEx might charge more than the other carriers however their service remains as the most reliable, high quality package handling and reliable delivery dates.

Most of my packages are left at a side entrance, just barely on my porch. Since I am elderly and not in good health, this is very inconvenient for me. I have to drag heavy packages several feet. I have had one shipment delivered damaged. I received a case of soft drinks, left at side entrance, several bottles were broken and the package was covered with ants, feeding on the spilled colas.

FedEx's service is excellent; they are always on time, the parcels always come intact, but their prices are extremely high. Their organization and logistics are great but way too high in prices especially recently.

Great service and prices are reasonable. I would recommend FedEx over UPS any day. I also have used the printing services they offer and the team members have always been friendly.

Perhaps FedEx is not for certain areas of the city or not for the individual consumer. Who the hell are they hiring? They refuse to pick up, or deliver, making excuses of no access. I will remember this for the holiday season. One less group I don't have to tip. I will take my business elsewhere and advise others to do the same. When enough people get tired, the service will change or cease to exist.

I am the president of a nonprofit organization in Orlando, Florida. I'm also a former investigative reporter in the CBS Television Network System. This morning, at 10:35 AM, two members of our logistics team heard the sound of a crash on the street in front of our office building. When they look out the window, they saw it was the FedEx driver physically throwing packages off the truck under the sidewalk. The sound of the packages crashing on the sidewalk was so loud, they herded inside the brick office building, over the sounds of passing traffic, the air conditioner, and music playing in their office! They ran outside and asked the FedEx driver to stop throwing the packages, as they were clearly marked fragile in 8 inch high letters. He simply laughed at them and drove off. The state of Florida license number of the FedEx truck was Y73-CDW. We actually have pictures of him throwing the boxes off the truck.

I have complete confidence when shipping with FedEx. I love being able to track a package. I have never had a package be late and I'm always amazed how fast they get stuff delivered. Whenever I have a choice, it will always be FedEx.

I've not had the greatest experience's with FedEx personally and professionally. I've had packages damaged and the driver tries to hide it or say they didn't do it. I've also had shipments come a day late when I had people scheduled to unpack it.

FedEx is careful with the packages. They always seems to try to deliver on time and packages are in good shape when they arrive. They're also careful where they put them. Good service and friendly people if you need to talk with them.

FedEx delivers my medication every 28 days, without fail, even in snow and ice storms. They are reliable and I appreciate my driver. My medication is worth 1345.00 and I have always trusted them. A great company.

I have not been pleased with FedEx as they will leave the package I order, anywhere they please. I always have a large note on the front porch saying to leave the package at the back. The instructions are always ignored. One time they left the package on the front porch by throwing it in the corner out of view. I complained to the vendor that I never received it. I found it 2 weeks later.

FedEx has continuously delivered our packages late and almost always damaged. They have even gone as far as throwing them at the end of our driveway. We live in rural area with a medium length driveway and our security cameras caught it all. Very unreliable but most of the time you do not have a choice who delivers your packages.

This is the third time in the last year that a FedEx driver said they had tried to deliver a package three times but only tried once. Yesterday, we sat out on our stoop waiting for the driver so we would not miss him/her. It seems that FedEx does not care. When I spoke to customer service, they said they would contact the driver's manager and call me back. I never received that phone call. Now, the station where the package is being held in NYC takes an hour to get to and is not near public transportation (why would FedEx want to accommodate the public?). It is time to Ex FedEx. If they will not provide the service promised for what they are being paid, I will no longer use them for shipping nor will I purchase anything that is shipped via FedEx. Hello UPS and USPS!

Shipping with FedEx is difficult when residing in the country, but possible with a trip into town. Prices, handling are about average, but I do a lot of shopping online since both my brother and I are disabled and rural, delivery is a nightmare, boxes left on the step. They used to at the least knock when making a delivery, but not even that anymore. Articles sit outside, sometimes in the rain until discovered that they have been delivered. Big, heavy boxes are also just left for us. Difficult for me to get boxes inside, but nearly impossible for my brother who is W/C bound!

Not only is FedEx more expensive than the USPS and UPS but I've had more lost packages than through anyone else. My last order packages ship dates were changed 5 times in three weeks. It took a total of 7 weeks to get my order! The one good thing I will say about them is when things are delivered to me they wait for me to answer the door instead of just leaving it outside the door!

The driver tore up my driveway which I just had redone! When I questioned him, he just threw up his hands and drove off? I would never use them! Terrible service!