FedEx Reviews

keyboard is cracked on both ends. Box is smashed. Inside styrofoam blocks are flattened.

I contacted the seller and told me Fedex will contact me. No contact was made. Neighbor from house #106 gave me the misdelivered item, I live in #146.

Several phone calls placed over 3 week period ... each time I was told that a trace had been placed on the package, and they were awaiting results of the trace. Now they tell me, too much time (approx 3 wks) has gone by to make a claim.

$600 antique lamp lost

Birthday present not delivered to 95 year old father.

Called FEDEX back. Rep indicated driver had been contacted and would retrieve package for redelivery in next 30 minutes. Would contact me (number on file) for updated delivery time. Two hours later, no update. Called FEDEX back. Rep indicated driver would pick up package for redelivery in next hour. I informed rep I would call back at that time. Up to this point no reps could give me any information other than delivered to wrong address and package was signed for.

Called FEDEX one hour later. Driver indicated that when he finally arrived at the original delivery location, a business, the package could not be found. Rep ewas able to give me original address delivered to at this time and was able to view signature on FEDEX website. I was given case id # and directed to contact AT&T and report phone lost during delivery. Order reprocessed and noted as original shipment lost. had to repay state tax (Ca). Replacement phone to be shipped ASAP. AT&T recommended that for future occurences of this type, to contact AT&T immediately and they will facilitate 3-way communication with FEDEX to hopefully get better response.

Am out repayment of state tax and considerable frustration. Phone was shipped with correct address, signature required and was still delivered to incorrect location.

Halfway through the package's trek to me, the package barcode had apparently been unreadable and repelaced- the shipper and I suspect a FEDEX error occoured then, and thus the package was left on the building stairs- which means it was stolen....FEDEX seems indifferent to the situation..

Mismailed package

I called again to a different representative the next day and she said she sent an invoice to mexico so they would send me back my package at no cost, which i never received. Now they cant find the package and i dont know what to do! I want to sue Fedex!

Lost of my niece's social security card, and she needed it to be able to come to the united states and be able to receive her passport.

I finally contacted Fed Ex on the day the item was to be delivered (July 16) and asked them why no updates had been posted as to the package's whereabouts. They said it was in their possession and had not left the terminal in Texas! Again,this is on the date the item was supposed to be delivered! They said thay would trace the item and try to decipher why it had not left the terminal. They admitted it was their error.

When I type in names, Can I put "dashes" in the Name of the company that I am sending the package to (example: U-Haul"... These are all the problems that I had with FedEx's website. And even though FedEx's Tech Support did the best he could, HE DIDN'T EVEN KNOW everything! I asked to speak to a manager, (I thought that the manager may know more, and the problem would be resolved sooner) but, the Tech refused to let me. FedEx is a large Company, they need to get their WEBSITE TOGETHER and their TECHS EDUCATED PROPERLY!

The second part of the events of the issue with Fedex, is that when I called to schedule a pick-up, on July 14th at 2:13pm, (as I mentioned in the beginning) I was told that it would be the next day, which was July 15th 2008, between the time frame of 9am to 5pm. I waited by the door all day until 6pm. During that time, I called FedEx several times to confirm that the truck was coming. They assured me that it was. It did not come. I called after 6pm and I was told that the packages were actually supposed to be picked on the 16th, due to the fact that I called to schedule a pickup after 4pm on the 14 th. I have my phone records to PROVE that I called at 2:13pm.

Well, I received an Email early morning, on the 16th, confirming that the Packages were to be shipped on the 15th, along with the tracking numbers! What a contradiction!

Later, on the 16th, the truck finally showed up about 1pm. I was told that the driver was going to have plastic sleeves to put the Shipping Labels in, to tape onto the Packages. He didn't. I had to improvise by using Plastic Food Storage Bags. So, what is my impression of FedEx? I feel as though it operates as though it were in a Third World Country. A friend of mine said that FedEx and UPS were merging into one Company. Their new name will be called "FedUp." Thank you for your time.

Besides the stress, the package contains a recorder I needed for a job. I will not be able to do the job.

THis was to go to a 108 year old woman. It was a package of pants that needed to be hemmed because my aunt (the 108 yr old woman) could not see to thread her needle any longer. This kind of incompetence and lying should not be allowed! MY 28 yr old son stayed here to be SURE someone was available for the pick up! I waso upset I hung up. When I phoned back again, I was sent to yet another person, who informed me that NO ONE WAS HOME> That was NOT what I was told during the first conversation that evening! They apologized for forgetting and then I was told I was lying when in facxt their representative did!

no pick up... cancelled pick up and went to united parcel Service (UPS) instead.

I called FedEx on June 16th inquiring about the package and was told that it was delivered but no one was there to received the package. FedEx had told me that they will try again the next day. Again, the package did not arrived due to the same reasons, and so, I had requested that the package be delivered from 10am to 5pm. FedEx had inform me that a trace was sent to the San Leandro facility and the driver of the vehicle. The package was still not delivered.

I then contacted FedEx again, that following day and had requested that my sister come pick up the package and to have them hold it at the San Leandro location. I was told that a representative would give me a call once the package is located back at the facility and then we can pick it up. I did not receive a call. I contacted FedEx again and had requested for the phone number of the San Leandro location so that I can locate my package. I was told that it wasnt available and that I had to wait for them to reply from the traces that was sent to them.

The next day, June 20th, when I had contact FedEx about my package, I was inform that my package could not be located and that it may possibly be lost. The representative had suggested that I file a claim for the lost item. I had told her that I rather have the item found than get reimburse back for the value of the item. The Wii Fit is a very popular item and is sold out everywhere. The system sells online for around $180.00, which is also hard to find. At this point, the representative told me that she will email a claim form to fill out and that in the meantime she would put on record that I rather have the package located. I had asked her if it was okay to call back again the next business day just to see if there was a response on the traces and she said it would fine, except the San Leandro facility is not open on Sunday or Monday, and that I would have to call back on Tuesday.

When I had contacted FedEx on Monday June 23rd, I was told that there was a claim already file and that there was no information available for me. I was informed that the item was lost and that I also had to submit the remaining backups for my claim. I asked the representative to let me know if the San Leandro facility responded back to them and was told that she cannot provide me with any additional information and that the only alternative is to file a claim. The person was very rude and did not offer any assistance. All she kept repeating was did I submit my claim information yet. I was not aware that I need to submit a claim immediately and was only trying to see if there was any good news for me. I was not treated with any respect and felt that the person should have been more considerate as I was only trying to get some information about my package that was lost.

The next day, I printed the claim form that was sent to me and had contact FedEx again to see if I can get some assistance in completing the form, as this was my first time filing a claim. I was transferred to the Ground Claims Dept. and was left with an automated answering system that eventually disconnected me because I did not know an extension. I called again and this time the representative that had transferred me was kind enough to make sure that there was an actual person on the other line that can assist me.

Unfortunately, the person who I was transferred to, named Hermanie, was not helpful and was not customer friendly. The answers I got from the represent were questions that made me feel dumb. Below are some examples of the answers I got from the FedEx representative: Shipper: What does the control number represent? Where do I get that? FedEx Rep: What was on your shipment form? Did you not get one? Shipper: Is it okay to leave certain information blank if I dont know what it is for? Is this section ok to leave blank? FedEx Rep: Just complete what pertains to you? Does that pertain to you? The representative also started sighing when I had brought up a question. I was very uncomfortable asking for any further assistance and finally just completed what I can.

On, June 24th I had faxed in my claim form and requested that a representative contact me to confirm that they had received it. I did not receive call. On June 27th I went ahead and emailed the claim form in hoping that someone would contact me to make sure that my claim was received. Still I have not received a reply.

I had called again on July 3 to see if I can get an update and was told that the case was still pending. The representative had notify me that Hermanie would be the one handling my case and that I would have to speak to her. I was transferred but was only able to leave a message. Since then, I have not received a call or an email regarding my lost package. I am very disappointed with how FedEx had handle my lost package and am writing to Consumer Affairs to bring this to their attention, as well as informing my colleges of my unpleasant experience. I sure hope that this does not happen to other customers who has their package misplaced by FedEx.

I have to spend a large portion of my time searching for another Wii Fit for my sister, which is sold out in every store that I have looked.

I checked yesterday and I checked again earlier today. Nothing. No package for me. I called both NikeStore and FedEx to complaint about my lost package. The only reassurance NikeStore representative could give me is that actions to resolve this problem will take between 12 to 14 business days. FedEx representative on the phone said she'll inform the driver and someone will call my cell once they figure out what happened that caused my package to disappear. Meanwhile, I don't have any of my new shoes while my old ones are falling apart. I can't get credits back until after 14 business days.

Economic Damage $159.73 Lost Merchandise No refund (or other types of retribution) until after 12-14 business days

Signed legal contracts damaged beyond salvage.

When I am told that I will receive the purchase on '06/12/08', based on shipping info, as well as, FEDEX tracking info. I expect it to be delivered. I have now missed out on a professional level photoshoot because of this issue. This is unacceptable! Who can the public trust? If a company, FEDEX, says that they will deliver on a specific date, and they do not, what recourse, as the public, do we have? Their customer service really does not care. I actually had a supervisor hang up on me tonight. I am extremely dissatisfied with RITZCAMERA.COM, GOOGLE, and FEDERAL EXPRESS.

I called again tonight and they said the same thing. I asked if there was any way we could find out MORE information and she called the facility in Ventura. I was on hold for a few minutes when she came back and said they *think* they found it and would I hold longer. I asked if I could receive a call back. When they called back, they said the driver had already attempted the three times, and would make a fourth attempt IF HE FELT LIKE IT! If not, I would have to drive at least 30 minutes in bad traffic...to pick it up myself. I paid for delivery and am not also going to pay for gas to go pick it up. Fedex is so rude. I would NEVER ship anything through them.

I was expecting the Tickets on June 4; to my surprise I receive this Email from StubHubPlease inspect your tickets immediately to verify that they match your order. If anything is wrong, give us a call Within the next 3 days - better yet, right away!

I went immediately to Federal Express Web Site to check my tracking number and this is what I see about it Ship date Jun 3, 2008 Delivery date Jun 4, 2008 1:17 PM Status Delivered At this point I Call Stubhub and they Told me that they were not responsible for my loss because they did their part in sending me the tickets and if I havent get them that I have to go to the Police and get a report of my stolen tickets and then they will try to spoke with the person who sold the tickets and see if they can reprint them.

I went to the superintendent of my building and check the surveillance cameras, two of them in the front door and one just above my door, I Check from 12:30 PM on June the Fourth to 2:00 PM since the delivery person allegedly delivered the package at 1:17 but I knew the outcome of my investigation, the delivery person never rang my door or put it under my door or give it to another person or neighbor because he or she never came to the front door of my building or any other door near my apartment, this person stole the envelope because didnt need my signature and told to Fedex that the package was delivered.

Now I ask you, what are my options here? My credit card has been charged and I dont have the tickets or any person to help me. I have called several times every day to Fedex in order to resolve this problem but the only thing they say is that is under investigation and they will call me if anything, but they never call back. Please help me get some justice out of this injustice, Im going today to the police and start the report and the superintendent told me that my DVDS would be in my hands today (Surveillance Cameras Copies)

When I called back the second person took no responsibility at all and when I said I hoped they were not billing their client for a package that took longer than pony express to get to us, she continued to say it was their fault for having put an incomplete address on the airbill form. No explanation was given as to why Fed Exp, upon their inability to deliver the package, had not called their client. The Representative continued to insist they had no responsibility and all she could tell me was that the package should be here by 3:00 pm. Prior to my calling them again, I wish to make this a formal complaint.

So, I called for a little information. Little did I know, this is futile at best. They could take a lesson OR TEN from UPS. They proceeded to tell me that the package would be attempted again the following day, today, and that it would be sometime between 8 am and 8 pm. Fine ... I was at the location to be delivered at 7:30 am this morning.

Long story short, after waiting all day and not seeing anything even resembling a delivery truck enter the parking lot, my fiance tracked the package again online. Same message. Unable to be delivered and attempted at 4:30 pm. This after I had been there doing nothing but watching for a truck to come, any sort of delivery vehicle mind you, for the entire day. Well, in a bit of anger (or more), I travelled to the hub that it came from .... BOTH TIMES. That site is much like a prison with security everywhere and no access for anyone. No response from the buzzer outside the isolation gates. How does a company in this day and age function like this? I know that I'll never use FedEx again and I'll make sure that noone else I know does either. I work in the mail/delivery service industry and I will definitely use this little tidbit of information as a means to personally discredit FedEx and the poor service it attempts to provide.

This package will be sent back to it's original place of shipment and then have to be re-shipped. It's contents are somewhat fragile and I assume this is only the beginnings of my nightmare because of this.

Excuse me! This is a courier service, who don't know where my package is, and are too damn lazy to find our where it went, or to try and help me out. I stressed my situation to them, and they said they were unable to help. Eventually, I phoned at 16:30 again, got a hold of Michelle, and the first thing she said when I explained my situation was: Well I must get a hold of the third party guys right away. This is what I'd been waiting to hear all day! Within 5 mins, I had been put on a 3 way conference call with Sonja in Bethal (2 towns away from me, 4 hours worth of driving, there and back). She said the guys driving the truck didn't know where the package had to go, so they just dumped it there and left. They didn't bother to call (I found out afterwards that they didn't have a contact number for me, but none of the operators bothered to state that fact either) and went back to JHB. Sonja offered to get it delivered the next day.

I said I had to be at the interview the next morning, so I had to drive all the way to Bethal, on some of the worst roads in the country with our Land Rover, nearing colliding with a lot of traffic because of the bad state of the roads. I then gratefully picked up the package from Sonja, before having to drive all the way to JHB, eventually arriving at about 10pm. So, thank you FedEx for the wonderful experience, it's almost a do it yourself service! I'd like to thank the 2 ladies who did eventually bother to help me though.

I left the store and the next day flew out to mcallen texas .On may 7th I still did not recieve my picture so I called fedex and was told it was being shiped back to new york because it was damaged(glass was broken)and was told to fill out a claim form(emailed it to me)I called them back and told them that I could not fill out the claim form unless I took the picture to the gallery to have a estimate on what the cost of repairs were going to be and the loss of value. The instructed me to call the store and discuss shipping with them and that FEDEX is not responsible that the store is contracted out and i would have to talk to them The store says no I bought insurance through them(I never saw a policy or asked if I wanted one)and said i would have to pay shipping cost again wich would further damage picture PLEASE HELP

tHIS IS PHYSICALLY DRAINING ME BECAUSE THIS PICTURE MEANS SO MUCH TO ME IT HAS BEEN HANDED DOWN FOR 3 GENERATIONS AND IS PAINTED BY A FAMOUS ARTIST AND FINDING OUT THAT ALL THE DAMAGE THAT FEDEX IS CAUSING TO THIS PICTURE ONLY TO RECIEVE A HUNDRED DOLLARS (THEY DO NOT TELL YOU THIS)

FedEx and UPS have been delivering to this address for 24 years and have never left any package up by that road. I am a service connected disabled veteran and I have been getting my pain medications delivered by FedEx for at least 8 years. They should know better than to leave a package up there and I feel they are responcible. This is the letter FedEx sent me stating they were unable to honor my request.

Amount: $160.00 USA Ship Date/Received Date 04/11/2008 , Dear FedEx Customer, We regret that you were dissatisfied with our services and that you had to file a claim for the above-referenced shipment. After carefully reviewing the claims documentation and shipping records, we are unable to honor your request. Fed Ex investigated the claim and determined that your shipment was properly delivered to the correct address.

Fed Ex offers three Delivery Signature Options for residential deliveries; they are Indirect Signature Required, Direct Signature Required, and Adult Signature Required. Details of the Delivery Signature Options can be found in the FedEx Service Guide and online. If a Delivery Signature Option is not requested by the shipper at the time of tender, FedEx is under no obligation to obtain a signature upon delivery and reserves the right to release the package at the recipient's address without a signature.

1,_Delivery_SignatureOptio_n wasnot reqsted and_therefore Fed Ex_was _ authorized to deliver the shipment to the recipient's address without a signature. Our research verified that the shipment was properly deiivered to the recipient's address. We apologize if this is not the resolution you were expecting for this claim, but for future shipments to a residential address, please consider selecting one of the Delivery Signature Options, if you do not wish for FedEx to release the package without a signature. Thank you for shipping with Fed Ex. We appreciate your business, and hope you will continue to count on us for reliable, high quality delivery services.

FedEx had no right to leave a dilivery up on that highway for someone to steel. FedEx were unable to honor my request. I am furious and I want my money or my Bluray player.

I am furious and I want my money or my Bluray player.

There are thousands of mirror situation where FedEx has used deceptive claims to avoid paying legitimate claims. Cannot believe this is happening to me let alone the thousands of e-mail I have been reading with similar cases. The fact that they are still in business is unbelieveable. If there ever where to be a case for a class action it would be against FedEx.

Out the $237.oo for the item, Hours of calls and e-mails, loss of sleep and tremendous stress.

The copy I had has a clear address to be delivered but the copy to dublin was not clear you would have sent a proper CLEARLY LEGIBLE COPY TO IRELAND After paying such a lot of money it is is a shame that it could not be delivered properly. can somebody improve these ?

lot of hassle as the documents are very important

When I have attempted to call the Federal Express customer contact center, they are anything but helpful. They usually tell me I have called the wrong number, even though I am dialing the exact phone number printed on the trailer. When I am finally able to get a customer service agent from Federal Express to take down my complaint, I have requested someone call me back to acknowledge receipt of my call, but not once have I received a return call.

Several weeks ago, I wrote to the President of Federal Express about these same issues. One of his assistants did call me, but the individual was anything but cordial, acknowledged receipt of the letter, and then terminated the call without even saying goodbye. Many tractor-trailer trucks weigh as much as 80,000 pounds, which is 25 times as much as the average passenger car. They take much longer to stop and are more susceptible to high winds. Most of the Federal Express tractor-trailer fleet consists of double-trailers which are heavier, harder to stop, and more dangerous in high winds or wet roads. From the drivers seat of my car, it appears to me that Federal Express is not interested in operating their fleet of tractor-trailers safely. Perhaps a letter from your office will persuade them to take highway safety more seriously. Thank you for your assistance in this matter.

Missed a day of work, extra money for faster shipping is a waste of time.

Not a lot of Customer Service Love from FedEx. After a week, had to keep calling to see it anyone cared or was doing anything to find out what happened. Never had a shipment drop off the face of the earth like this before.

The economic impact is that I purchased a case and many other parts that go in to the computer to be integrated with this package I purchased that disappeared. Now I am in the hole for a few hundred dollars, and I don't have the parts to finish the building it.

Expected items are young Living Essential oils that I use for my health worth about $60, paid extra for expedited shipping. I was given a brush off by the FedEx person. Had my husband search the neighborhood for this package. I called Young Living, and they are closed until Monday.

Package delivered damaged and returned with the order being cancelled. The box was torn and the computer did not work. I will not order from any site that uses Fedex as they act as though complaints are nothing and not dealt with. A very poor shipper and one I would recommend be avoided. The net result is time was wasted which hurt as my son uses the computer in his work as a software designer. Time lost means lost income. No help, or understanding showed by Fedex.

I am a customer who believes they are responsible to the sender of this package.

I, in fact believe, that if they investigate, they will probably find out that the driver was not in my geographic area at 9:07 AM on that day. (That should be very simple, all they need to do is look at the delivery addresses slightly before and slightly after 9:07 AM on January 17, 2008.)

FedEx declined my claim since the package was delivered to someone. I lost $320. Paypal, which I used to pay for the product, also refuses to refund me because the seller has proof of delivery. As far as I know, the driver could be enjoying my purchase.... Very unfair....

I was waiting at home the whole day, and know no-one came up our steep, 700-foot-long driveway the whole day. I did not receive the seat, and haven't since, even after MANY attempts to get FedEx to rectify the problem. At least 3 times the persons I spoke with assured me the driver would contact me and come to my house. That never happened as a result of these calls.

On February 8th I got ahold of John again, after trying 3 times. He informed me that the loss was the responsibility of Corbeau, the shipper. My logic that the seat was shown by the tracking record to have been in the possession of the Stockton depot and the temp driver had no effect. He was adamant that the shipper was at fault because he didn't insure it! From what I read in other letters in this section, FedEx's liability is limited to $100!

They should pay me back my cost, or give me the same product that I purchased, instead of filing a claim. This is unacceptable.

Clearly FedEx dropped it from a high distance on the fork lifts more than once. When we filed a complaint they first tried to blame the sender to the recipient and vs versa. When that did not work (we were both sender and recipient), they said we did not pack it well. I asked for details, and I was told that by definition, if it is damaged, I did not pack it correctly. Everyone should be aware of this policy. The screen cannot be repaired, according to a furniture repair person who came to look at it. We are out a $1000 piece of furniture.

This previously MINT Martin 1986 HD-28 Brazilian guitar is one of 47 ever built. It is a rare guitar. It will never be the same. The guitar was insured by the sender for $3,750.00 as he did not know the actual value ( I am a collector), but we still have not received an answer from FedEx. The repair will cost in the neighborhood of $800.00 to make it sound, but the crack will never disappear. This guitar was worth $5K, but has lost at least $1,000.00 in value, even with the expert repairs to be made by a Martin Guitar authorized repairman. The damage will always be a negative with a Mint guitar's resale value.

Besides the time to locate documents and be kept on hold waiting for claims, I am out nearly $500. There was no bike inside the case, and nothing that could have gotten destroyed. Now it will be time in Small Claims Court and to consumer sites warning them of this horrendous service.

I have contacted all the employees in the custom's department (Dalia, Hani amin, Mohamed Hafez) informing them these are raw materials and will be go through manufacture process for export to Russia and this should be done as soon as possible, but nobody is interested. They only say I will get it tomorrow. I went to the FedEx office in Cairo yesterday and met the Customs manager, Mr. Khairy Farag, who apologized and said tomorrow. I am very disapointed from this very bad service and will inform my clients(I do export my products to 15 countries worldwide) don't ever use Fedex as courier in Egypt.

It baffles me how employees hired by a multi-millionaire dollar a year business could be so incompetent. Shipping to the wrong address appears to be habitual with FedEx drivers and not accidental or even coincidental. Three months prior to my phone being shipped to the wrong address, I was waiting for a package from FedEx; I even stayed home from work in order to receive and secure the package. I saw the FedEx truck from my window and went downstairs. The driver had driven past my address to a house 7 doors from me. I saw him as he rang that bell and leave because no one was home at that address. However, I recognized the logo on the package and flagged him down. When I approached him, I told him who I was and my address and he stated that he was sorry for going to the wrong address. If I didn't recognize the logo, that package would have been lost, or worst, if the people were home at the address he initially went to, who knows if I ever would've received my package. I do a lot of online shopping. As of today (1/14/08), I will not purchase items from online vendors if they solely shipped packages via FedEx!

As of this moment, I do not know the extent of any economic or physical damage. The primary damage is emotional and inconvenience. Because I didn't receive my phone, I am still without a mobile phone.

This replacement battery cost me $129.00 on my credit card. The iBook laptop will not work properly without it. I will not be able to install the software upgrades I purchased for it.

This totally ruined our Christmas dinner. Furthermore it looks like a violation of privacy and could in fact be a health hazard.

The much needed printer for the computer will probably arrive almost a week later than it should have.

The initial $250 estimate for repairs would have covered the damage done in the trip from California to Chicago. We will be out another $100 or so for the additional damage done when FedEx re-shipped the package across country.

I called Fedex immediately. I was told that a claim was going to be filed online on my behalf right then, and that I would be contacted within 48hrs. I was not contacted. I called them back 5 days later. I talked to 4 different people and was told the info was (conveniently) just coming in and they would contact me in 2-3 days. I was not contacted. I called them 9 days later. I was told for the first time that I had to print out a claim form and fax it to them and they would get back to me 48hrs after. I did so the next day! 12 days later I got letter saying they could not honor my claim request because no physical damage could be seen.

I called Fedex immediately. I talked to 4 different people and was told for the first time that the sender had to contact them in writing that he permitted me to settle the claim. The sender had contacted them before it was picked up 5 weeks prior. He was told at that time that there was no need for him to contact them and that it was being taken care of. That all started 5 weeks ago and I still have a broken sound board and flight case.

I have made calls to Fedex each time to inquire about it. Each call was uneventful as they claim the driver was here. I spoke with supervisor Cory Harrell on Dec. 11, 2007 regarding this matter. I asked for the package to be handed over to another carrier; he said no, I would receive it on the 12th, but I have heard the same promise before after 5 calls to Fedex. I then called the vendor to ask for their help, and the representative called Fedex as well. I feel that I will not get the package possible do to theft or fraud. I fear the delivery driver may claim to have delivered the package (as he claims to have been here before but left no notice), and I will have no proof. Can anyone help? Copies of the email are being sent to following: Consumeraffairs.com, NBC News Consumer Alert, and Fedex Fraud.org.

After this I contacted Mr. Errol Mascerenhas at Fedex Mumbai via email asking him for the settlement of my claim. He wrote back saying that he has asked the Sales Territory Manager who deals with Amrit Seair to initiate the claim process. It has been over 10 days, and there is no reply from their side.The claim was filed in the month of June 2007. Since June we have been contacting them through telephone calls and emails. I've lost goods worth 350 pounds and also is causing mental torture and harassment.

After we brought this to the attention of managers and eventually FedEx corporate managers, the driver's story changed. But at no time did he call my cell phone when he did not find "424", and he did not follow company policy of returning the boxes to the terminal. The claim can be $100 per box, which is inadequate as the personal effects of my late brother are more valuable than this amount--and invaluable at any price to his family.

FedEx keeps saying they are "sorry", but those packages have to be somewhere, and we are beginning to wonder if the driver stole them. Within hours of the supposed drop-off at "424" and then "428"--neither viable locations, we nor neighbors had seen the packages, and it is a busy area so porch theft is unlikely. My family cannot replace these items which mean so much to us.

I stuck around Nov. 26 after verifying with customer service the item would be delivered by the end of the day. Internet tracking also stated I would receive the item. An e-mail confirmed this, too. However, someone from FedEx called in the afternoon to tell me the item was not on the truck. Internet tracking states they could not locate me. It now appears FedEx has lost my parcel. I would highly discourage anyone from using FedEx. The company clearly does not know how to operate a business and does not care about the $150 I am now out.

I should have been paid on Nov. 14 and am still waiting for payment. The worst part is that I will not be reimbursed for the receipts that I had not copied. This comes to almost $1000.

Must contact store that shipped item, file lost item report, get another shipment or refund and order from someone that will not use FedEx. I find it amazing that no one can hold FedEx accountable for losing or stealing shipments!

Not only did I have to go and pick-up the checks, but I got wrong directions of where the FED EX office was in Houston, got lost, ran out of gas, and I knew I had people waiting for me back in the office. The people I dealt with at FED EX are the most unfriendly, uncooperative, non-customer service people in the Memphis and Houston offices. When I finally got to the FED EX office (16465 W Hardy Rd Station), they could not release the checks to me, because I was not the person on the package. I had to wait another 30 minutes.

I believe not only should I get our delivery fee back, but we should be compensated for the hours we spent in the office waiting for the FED EX package. 3.50 Hours(waiting time)X $9.50 Hour (average rate) X 100 employees.

Why, then, does Fedex request a declared value and require the customer to pay that bracket for the insurance?

I have contacted NBC Universal about this issue and they are not that concerned either. They have the FedEx shipping tag which says the package was delivered, but where is it?

Sheri

1. $17.44- shipping

2. $15.00- fingerprints

4. Emotional stress and increased anxiety about the contents of this pkg and the uncertainty of my employment.

I called Fed Ex that evening and was told there was an address problem. I checked my end of things; and yes, I did make a mistake. I called them back and gave them the correct zip code. I was told I would receive my package the next day. It did not arrive.

I called them again to see what was going on and was told there was an address problem. I said I knew and that I had corrected it. They took the zip code again and said I would receive it the next day. We are now up to October 18. I waited for it and it did not come.

I called again during the day this time and was told there was an address problem. I asked where my package was and if I could come to them and pick it up. I was told that it was on a truck, but that I could come and pick it up at their facility as they were open until 8 in the evening.

I drove clear across the Baltimore metropolitan area in the middle of rush hour and said I was here for my package. I gave them my tracking number and after about a 1/2 hour was told that it was on another truck and they could not find it. I was told that the driver scanned it back in to the facility because there was an address error.

After I got home, I called Fed Ex and was told that no one put a pick up for the package and that I would receive it tomorrow. Any one want to place a bet.

Tomorrow will be October 19 and if I have still have not received my package, I am going to call Fed Ex and tell them that they can reimbeurse me the money for the package that I have not received and that they can keep the package if they can ever find it.

Nobody was rude to me the whole time, but with this experience, I will never use Fed Ex again. If I purchase something online, I will make sure that the sender does not us Fed Ex or I will take my business elsewhere.

So far, I am out a 1/4 tank of gas, the cell phone bill has not come in yet; and if I do not receive it tomorrow, they owe me for the cost of my package which was $215.

Do not have enough time to reorder from another vendor to get the product I need. I have to change from one vendor I like to another because they only ship Fedex.

The table was depreciated, as a result, 70%.

He also stated that he was ready to go so I had to get out NOW. At this point my 3 year old daughter became scared and upset and began to cry. I told him that he needed to back away from me. At this point I felt even more threatened. He walked away and went to the door and said you should know better than to do something like this anyway. I gathered my children and the copies and went to the door but he had walked away...I stated that ok if you want me out so bad open the door because it is locked. He stated that oh well since he had to wait on me now I had to wait on him.

And that if I wanted him to open the door I had to ask him nicely he stood there and looked at me and then to his watch and waited. When I picked up my cell phone and began to recite the number to the Newark police he came to open the door.

Federal Express,

Be advised that this is a complaint regarding the handling of items which were brought to FedEx Kinkos on January 19, 2007.

The items were to be prepared for shipping by Kinkos personnel, then shipped via FedEx to a location in Colorado Springs.

The items, to be shipped, were a:

- custom-built computer with 512 KB memory and a 40GB hard drive; the hard drive was loaded with irreplaceable photos and files. Estimated value and declared value of the computer is $1,000. The value of the files on the hard drive is incalculable!

o you may see http://www.flickr.com/photos/wildography and http://www.wildography.com for examples of the photography files on the hard drive.

- 15? computer monitor

The computer and the monitor were irreparably damaged during shipping. The method of preparation for shipping was substandard and allowed for considerable movement, with the two boxes, of the computer and the monitor.

Be advised that more than 40 high-quality, high-definition JPEG images were taken of the boxes, the packaging materials, the monitor, and the computer as well as other items of evidence. My NIKON D-70 digital camera was used to record the images.

The computer and monitor were picked up by FedEx Ground after numerous phone discussions and emails exchanged with FedEx representatives. Per agreement with the claims department, the computer WITH THE HARD DRIVE were to be returned to me after an evaluation was made regarding responsibility of damage by FedEx. After the files were retrieved by a computer technician, the computer was to be returned to FedEx so that the claim could be processed.

The computer and monitor were picked up by FedEx Ground to be evaluated for damage. After one week passed without any attempt to contact me, I tracked the packages via the internet.

I was shocked to discover that the items were shipped back to San Leadro, California to the FedEx Kinkos that originally packed and shipped the items. Further shipping, from Colorado in the original boxes & packing materials - would only further damage the items!

I am very disturbed by the damage to my computer and monitor. I am also very disturbed by the amount of time that has passed in resolving this problem. My work as a budding photographer and writer is being severely hampered by the damage that FedEx Kinkos personnel have caused.

It took me over 50 days to get a straight answer out of FedEx, and now they are screwing me. When I contacted FedEx and talked to Linda Paternastor she assured me, and I recieved an e-mail, that I would recieve the full amount of $2500, but Hope Iverson ( the claims department manager) shot it down. They don't care about the average American, the don't care about anything other than the all-mighty dollar. When I informed them that I am a soldier serving our country in a time of need they continued to have a hard heart and wouldn't budge. I am hoping that I can get the help of my fellow soldiers, as well as the help of every sailor, airman, and marine to pull all support from FedEx, so that at the very least I will be the last service member to be screwed over by them.

I estimate $32.00 for the mugs, $40.00+ for the music boxes... $25.00 for the teapot and $12 for the decorative ceramic bowl. $109.00 down the drain courtesy of FedEx.

I told the investigator (during his visit) that the item was NOT an antique. I told him that it was less than 30 years old and that it was purchased for daily use, not as a piece of value or a trophy piece. A customer service advocate at FedEx told me if I wanted the case re-opened I should ask the shipper to send a fax indicating the report was incorrect, that it's not an antique and that he's giving permission for me to communicate about the piece. After another few weeks of no contact, I called FedEx for an update. They received the fax but have said they cannot communicate with me. They've said they misinformed me before--that the shipper cannot give me permission. I asked for a description of what an antique is (as per the policy) and clearly, my piece is NOT an antique. FedEx has lied to me more than once during this transaction. I've spent hours on the phone and have received contradictory (and ever-changing) data.

The piece, valued at $1,600, is destroyed. The $200 I paid for insurance (and the money spent for shipping) is also lost. FedEx sold me insurance they obviously had no intention of making good on. I've lost valuable work time speaking with low-level FedEx employees who say whatever they must to get me off the phone and to keep me quiet for another few days/weeks.

This golf bag was supposed to be a gift for a friend whose birthday is on Friday. Because of this, I am forced to purchase a new gift for him.

I have talked to three different representatives. They take down the information, tell me they will get back to me and then never call back. The TV set was not new, but what can I buy for$40? In the letter, sent with the check, it said 'We have requested a credit or refund of the transportation charges'. I haven't seen that either.

Besides cutting his finger, we had to load this package on to a pickup truck to take it to the dump. We are both disabled and this was difficult. We don't want anything more than our packing and shipping charges of $81.52 returned. Is that too much to ask for?

I lost the house it had a swimming pool.

I paid the seller in NY for the cost of the diamond in the amount of $8,011.50. Now I don't have the diamond, nor the $8,011.50.

I still have no package after six days and they will not re-attempt delivery. I am unable to fit the package into my vehicle if I pick it up at the FedEx office; moreover, I have no idea where said office is.

I am really upset, because I paid $21.95 for a service that was supposed to be performed in a certain way and wasn't. Speaking with a woman at FedEx customer service, I also found out that if a home is sold and its previous owners waive the signature requirement, FedEx does not require signatures from the new owners. In fact, they don't base the waiver on a name, but rather on the address. This means it is an individual's responsibility to call all the carriers to notify them that there has been a change of tenant in a house. I certainly will try to avoid using the services of FedEx in the future.

Because the package was delivered to his office, someone else was allowed to sign for his expensive package.

Unfortunately, FedEx allows anyone to sign for another person's package without authorization. We will now have to try to contact the person who signed for the package and hope it arrives intact and unopened.

At 6:30 PM, I was finally told that the iPod was not on the truck after all. The company refused to do anything else to help me that day. When I tried calling back later, my calls were immediately put on hold. I suspect they had caller ID. The last person I talked to did tell me that my iPod would come on Tuesday; however, it did not because "of the holiday." They now claim it will come tomorrow.

I have called the 800 number 4 different times & 3 out of 4 operators couldn't tell me a thing & didn't know where my packages were. One operator told my today the packages would be delivered today & I've yet to see them. I called them back this evening & they said they would check on my packages & give me a call back & let me know where they were. Just like the other time I was told this, I never received any type of phone call. Now I live in a very small town if the driver couldn't find the location of my house then he/she could have asked somebody where I lived & they could have told them.

The saddest part of it all is every day I see a Fedex delivery person here in my hometown & I still have not received my packages. I think they should refund my S&H; charges & everybody else's who has had these problems. I have never had this problem with UPS. My advice: Use UPS they are definately more reliable than Fedex.

Sure enough, the package didn't arrive. That didn't bother me so much. What DID bother me was that in tracking this package I go the message "customer not available." This is utter nonsense. I work at home and have been home all week. I was waiting for this package. I have two dogs that go ballistic anytime anyone steps foot on the driveway. They were quiet as church mice. It snowed yesterday. There were no footprints or tire tracks anywhere.

In short, the drive made NO ATTEMPT to deliver this package and lied about it. Which brings to another similar incident. A package came a week after it was supposed to. I contacted Fedex headquarters with the complaint. Their regional manager finally replied and told me that weather problems got in the way. In fact, the weather was perfect for that entire week. Once again, Fedex employees lying to cover up their errors.

I had a large package shipped by Fedex. The driver took the wrong road and couldn't make it to my house because he couldn't get under the overpass. I had to drive for 45 minutes to pick up a 300-pound package. Did anyone apologize? Compensate me for my time? Refund the cost of freight? NOPE. The other incident was a late delivery, but no interesting side notes. Just plain old boring late delivery.

To their "credit" they did deliver a package on time ONCE. So there you have it. Five packages, 4 of them problematic. Two of them involving lying.

In late 2001, the contract was given to one company, Fed Ex. No bidding process, the contract seems to be just handed to FedEx. Not only did the USPS have to pay the contractors for early termination, they had to pay FedEx 6.2 billion.

Now that Fed Ex has the money, ground handlers are complaining that priority mail is being left behind for FedEx packages. Why award the contract to a company who's priority is to deliver FedEx packages? It's a great deal for FedEx but a bad deal for the public. I've since been furloughed and my company is in chapter 11. Other postal contractors are in chapter 11. The government is having to pay unemployment benefits to employees of the contractors.

I've spent months trying to figure out why the gov't has not looked into this. According to Opensecrets.org, FedEX is well known around Capitol Hill for the fleet of private planes it keeps on stand-by for congressmen. The article explains FedEx gave more that $2.6 million in PAC, soft money and individual donations in 1999-2000. It makes me very angry to see the USPS ask for postal increases. They made a bad deal for the public and someone needs to start looking into this. Obviously, Congress is not interested.

This is the only problem we have had with a multi-million dollar lawsuit out of London, England. It tarnishes our reputation on both sides of the Atlantic and is going to cost us lost interest.

Damage Resulting: The loss of the pictures require that I re-send them which will result in a longer wait for us to be together. We have a long distance relationship that is very hard to keep going and this only makes things worse. Knowing that my package was opened and items stolen, I have no idea if they copied all my personal information to include my SSN, birth date, birth certificate and many other highly personal items that must remain secure. You cannot put a price on identity theft and this is a real possibility now.

On Tuesday, October 30, 2001, it was listed on the web site as being on a truck for delivery. I remained at home all day, not even running a vacuum cleaner or other loud appliance, so I would be sure to hear the doorbell. As the afternoon wore on I got anxious and checked the front porch every hour just in case I had somehow missed the delivery. At 10:30 p.m. I checked the status on the web site and found the package listed as delivered and the time said, 00:00.

I immediately sent an email to the customer service email address stating that I had not received the package. I received an automated reply that I would hear from someone within 24 hours. I never got any other reply whatsoever. Wednesday morning, 10/31, I phoned the 800-GOFEDEX number and worked my way through the maddeningly long voice mail system until I was able to speak to an actual person, who then transferred me to someone in the Ground area. Unfortunately I did not write down the name but I think it was Darryl or Darrin. He said it looked to him like the package was still on the truck and should be delivered that day, but that someone would check into it and get back to me within 24 hours.

Again I waited at home all day and no deliveries were made. Nor did I receive any follow-up phone calls. However, by mid afternoon the web site showed an update it said the package had been delivered at 5:00 p.m. on 10/30, and under signature it said Front Door. At 6:40 p.m. on 10/31, I again called 800-GOFEDEX, eventually ending up speaking to a woman named Linda who told me she would send a message to the driver and someone would get back to me.

On 11/1 at approximately 10:00 a.m. I phoned 800-GOFEDEX once again, this time speaking to Jim, who told me my request would take 24 to 48 hours and someone would get back to me. Never mind that itd been more hours than that since I originally contacted Federal Express. On Friday, 11/2, I again phoned 800-GOFEDEX, at 9:20 a.m., and spoke to Eric. He suggested he send me the paperwork to start a claim on the package. I voiced that I would much rather have the package, which was obviously somewhere in my neighborhood and if someone would just talk to the driver we could probably find it! I was put on hold while Eric phoned the local terminal, then he got my phone number and said someone would call me. I told him he was the 4th person to tell me that and Id never gotten any return calls from anyone.

Shortly after that Wendy from the local terminal did call me, but wasnt able to offer much assistance. She had Francisco, the driver, call me a short time later. By now 3 full days had passed since he delivered the package he couldnt remember anything about that day. I was given some conflicting messages though, I remember I had trouble finding that address. It might still be on the truck. If it says I delivered it, then I delivered it. and the one that speaks volumes, We are growing so fast, we cant possibly keep track of all these packages!

I am dismayed not only at having my merchandise left on the doorstep of someone who proved to be dishonest and didnt report it, but at how unresponsive Federal Express was to my requests. All it would have taken to make me have confidence in the company would have been a return phone call, even if all they could tell me was We havent discovered anything but we are working on it. Federal Express Ground failed miserably.

I also want to say that my street, 53rd Avenue West, is only 2 blocks long, and only serves my complex, which consists of 4 buildings. Each unit has its own number, there is no confusing A, B, C system. I have put up flyers for my neighbors, plus I walked the perimeter and checked everyones back porches in the unlikely event the box had been left there. It is obvious to me that the driver was not on the right street. If he wasnt sure of the address, why would he leave a package that was insured for $2,000 on a porch without obtaining a signature?

The box contained, among other things, most of my higher-end Christmas inventory for my cases at Glorious Treasures Antique Shoppe in Edmonds, WA. For obvious reasons I lost the opportunity to sell those items during the Christmas season, and without the insurance money I am unable to replace the items. I am very angry at FedEx Ground's lack of customer service and the fact that they just plain don't care.

When I checked from out of town (my dad was dying and I had to leave town for 2 weeks) via the FedEx Ground Tracking page, it was shown as "delivered and signed for at front door." Over 6 times I called FedEx Ground to MAKE SURE that it would be delivered to the new address ... they assured me that it would be. Later, my neighbor stated they had stood in front of my door for 3 days, and now were missing. Needless, to say the manager and neighbors have not seen it, and don't know what happened to it. At least 15 calls to both the Local and national phone numbers: "we don't have the records; you have to call the OTHER number" and saying the shipper had to do a trace.

Three weeks later I am still getting e-mail from Ubid like, "what products did you say you lost?" when I have sent the Order and Lot numbers over 10 times, and keep sending the entire e-mails to them. After all this, now they say, "well, the Trace said the Packages were delivered." And I'm going (trying not to blow a gasket since I've explained now close to 25 different people from FedEx and UBid) yes they were delivered to the wrong address and now are missing, presumed stolen."Ubid states until FedEx refunds the claim, they cannot re-credit my account.

Yet, FedEx is pretending that they are not responsible for the problem, and they "delivered" the packages without any signature or note that "we will return later" to bring your package back. I have received packages for over 40 years ... even cheap stuff they wait for a signature, or leave a note if you are not home, or leave it with a neighbor (I had authorized my next door neighbor to go ahead and sign for it if he was asked). But NONE of these things happened with FedEx Ground.They say it is up to each deliverer to do what they want, because they are "independent contractors".

As though Fed Ex is not responsible for the quality and security of the property entrusted to them! Finally, and to really put the icing on the cake, I was told by FedEx that it would do no good to report my "stolen" goods either to the local police, or to the postmaster. In case you do not know it (because I didn't!) your mail, mailed thru these agencies, IS NOT PROTECTED BY THE LAWS OF THE FEDERAL POSTAL SERVICE. He said the Postmaster could do nothing about lost or stolen packages as a federal crime. He also said that "no one" had ever reported to the local police about stolen goods delivered by FedEx Ground, and that all Claims would be handled by the Shipper (And, hopefully we have all seen how reliable THEY Are!)

I have quite literally been robbed of $500 worth of computer equipment that both FedEx and Ubid refuse to take responsibility for. Since I am in a Home based business, this has also cost me in the ability to use my computer, which has been sitting without its parts in the technicians office while we "wait for the parts."

Today I spent from 1:30pm till 6pm again trying to get someone in FedEx to help ... once again being bounced around from on dept to the next, even their Public Relations Dept seemed to not sympathize with me.

According to FedEx the package was signed for by a person that does not exist at our company or in our building. The delivery address was correct. I reported this incident to FedEx, but never received any response. Today, a FedEx delivery containing the company payroll was left in the lobby. It was not there when the first of our companies employees arrived in the morning, so it is assumed that the FedEx delivery person never bothered to ring the bell.

Fortunately, there have been no major consequences at this point, but some of the materials, such as payroll, are highly sensitive, and could result in great loss and problems to our company if not delivered securely. There is a reason why companies pay more money for FedEx service, and that is for security and prompt delivery.