FedEx Reviews

Package due Saturday; Friday I get an e-mail saying it will be delivered on Monday, nothing arrives on the Monday, call FedEx first thing Tuesday morning only to be told my package is now lost!! Should have read the reviews first, saved myself 40.00 & just used regular mail. A frustrating waste of time & money!!

FedEx. Generally considered synonymous with good work ethic, good customer service, and the best at what they do. Right? That's what you MIGHT have thought before you arrived here. I recently sent a maximum 10 page letter to Windsor Ontario from Traverse City Michigan. Had I known then what I knew now I would have just drove the letter myself. Yes the letter got there. Good work FedEx. You did your job. You do realize this is only PART of the equation correct? I paid for the letter in full at the time of sending. No mention of an additional payment was made at the time of sending. Had it, I would paid on the spot. Only several months after I changed addresses did I get an additional bill for $43.40. FORTY FIVE pathetic dollars. No call from FedEx. No call from anyone. Just another bill.

So, if I can I will avoid using FedEx from now on. First, there's a package left at my door "accidentally", and even after I call for them to get it, a week goes by and still no one comes. A manager then called and said this info "got lost". At that point, I delivered the darn thing myself because that’s what I would have wanted if that were my package. Next, I order a large safe which was delivered to the wrong house. FedEx claimed they were doing an investigation, and still knew nothing.

If there was a negative amount of stars to give, I would give them! I was scheduled to get my package on Friday, since I was not home they did not leave it (understandable), I had requested my package be held at a certain location, called and was told it would be ready Saturday. Saturday comes around, my package is not at the location, come home and there is a note on the mailbox stating they tried to deliver the package again!! I called and was told they do not have the request that I put in (of course, typical). Luckily I took a screenshot of the request I put in. Then they told me they could put in the request and my package will be there on Monday, I told them ok fine. Then they said or I could have them hold the package at our main facility and you could pick it up there if you want your package today, I said I would rather do that and asked them to do that. In the middle of transferring me the line got "disconnected."

I have experienced the worst customer service anyone could be involved in. For the third time that I have order a replacement phone the first shipment never gets delivered. The driver always labels it as left at the front step. This last time which was July 27 they said the same exact saying "left at the front step." Called them multiple time for the next 3 days and no one would call me back to let me know any status. Spoke with Anthony today which wasn't much of help. So now FedEx has told my phone insurance company something about my address and now they won't ship me a new phone because of whatever FedEx said to them. But tell me how am I at fault if they never attempted to deliver the package. This is not acceptable. A customer shouldn't have to go to all this loop in order for major company to do their job properly.

I was on vacation with my three young kids in Florida. I was rob. I requested to pick up my passport on August 26 2017 at my address in New York. As I explain my situation to the rep she schedule a pick at my residences in N.Y. Arrange for driver to bring package and slip as well. Unfortunately she came without package. My daughter stated I call CS. They assured me will returned with which she did. My daughter obtained it from her she ask her to filled she will returned for that package. So I Called CS to confirmed CR reconfirmed and stated they have till 11:00 o'clock to obtain that package. Ok I had my eldest daughter wait up with the open till 11:00 no FedEx unfortunately. I proceed to CS.

FedEx claimed they delivered my package but never came to my residence. They state it was left at my door but when I call to complain they tell me to look in the bushes and ask my neighbor. They are liars and their customer service is a joke. They will not even question the drivers. So basically if they are delivering something of yours and the driver wants it then you're out of luck.

If zero stars was an option, this would be it. Story 1: I got a custom jersey for my girlfriend and was to delivered before her birthday. I live in Chicago and it was shipping from Missouri. It got to my area, not even 10 miles away in record time. But out of nowhere they sent the package north... To Madison WI where it sat at a FedEx facility for 3 days, missing the deadline and my gf's birthday. I called them and their answer was simply "That just how it is sir."

My husband order an iPhone 7 plus this past weekend and I was suppose to received my order on Saturday the 22nd. I never got my order, I did called FedEx and they started an investigation, but FedEx never call me back again. I had to call Apple to get my money back. It was a very frustrating experience since the value of my phone they lost is $900.

I ordered a critical piece of equipment for my small business. This equipment was required to fulfill an order with my client. It was guaranteed by the 18th of July. The package showed delivered, but it was not delivered to my address. After multiple phone calls I was told that the package was delivered to the wrong address and that the place of the mistaken delivery called them and made them aware of the mistake. They then assured me that they would pick it up from the misdelivered address and redeliver to me the next day. This did not happen.

Had the law office give me a time and then FedEx called and left a message stating that someone over the age of 21 need to be there at 4.30 to sign and that photo id would be required. Well FedEx decided to come to my door at 11 this morning. A far cry from 4.30. Calling them was told I would have to wait till Monday. No time given or go to Danbury and pick it up - I phoned the law office who took the policy that they couldn’t do anything about FedEx to which I reminded them that FedEx is in business for the consumer not the other way around - so I don’t have to wait all day Monday. Have to drive to Danbury Sat to get the items - so much for that lovely company. I might add are business suppose to wait around all day for delivery which is don’t at the whim of FedEx - I think not.

My employer send me very important documents of original copies with Fedex overnight shipping. The address were properly written. Fedex has delivered the package to wrong address. I got the package due to kindness of the other person. He found it must be important and dropped the package in the leasing office. Called me to collect the package. How can such an important package 'PRIORITY OVERNIGHT SHIPPING' can delivered to wrong address?

I have my dog food (prescription dog food) delivered every month to my place of work and have never had a problem. The company I get the food from unfortunately uses FedEx and it usually takes 2-3 working days to arrive. It was ordered and shipped on 19 July and by Monday, I still hadn't received the package. I called FedEx as I tracked it and got a response that nobody was available to receive the package.

The experience with this company has been the worst, and customer services, they are rude people, and the drivers the lazy one. Has been waiting for my package almost one week, tracking number said "out for delivery today" and today never come, they said my address is wrong. Nothing wrong with my address, I been living here for 3 years and never have problem with UPS, very lazy drivers. Federal express suck.

Let me tell you a story about my very frustrating experience with FedEx. I ordered a package on Friday afternoon, a very important necessary package, and I paid for overnight shipping for FedEx so that it would be here by Saturday, or Monday at the latest. I needed it on Monday night. I went to bed rest assured that I would get my items by the deadline.

Please, for everyone living outside of the US, STAY AWAY from FedEx. Worst experience I had so far. I paid 40 Dollar for a quick shipment of a small package. Thanks to tracking I got notified that after about 3-4 days the package entered the country and I was positively surprised. After all, the high shipping costs seemed to have been worth it. But after about 2 weeks my package was still at the local FedEx office, not at customs, but the FedEx warehouse. Since I got no notification and the FedEx tracking system informed me every day or so that a new delivery date was being programmed just to not be delivered at the end of the day I decided to write FedEx.

FedEx Germany collected a 0.4kg package of urgent spare parts for medical equipment at 4pm Wednesday 19th July - Destination Lagos Nigeria (There are daily direct flights to Lagos from Germany). For reasons unknown, they shipped the package to Paris, France on the 20th. On the 21st, again for reasons totally unknown, they shipped same to London. Nothing trackable happened for 3 days until Monday 24th, when it was shipped to Moscow, Russia where it has remained until now, 4pm Wednesday 26th.

I bought a fuse that cost $9 and $6.25 to ship. The weight was .1 lbs which is probably high. It shipped on July 15, 2017. It's supposed to be here tomorrow July 26, 2017. It was sent FedEx Smart Post. I find it unbelievable that it has taken 12 days to get from Ohio to Florida. If this shipping method is always this slow they should post that on the web site.

I ordered a package off of Amazon which, to my dismay, was shipped via FedEx. Now, FedEx and I started our rocky relationship early. They constantly claimed they couldn't find my house, I had to hold their hand and teach them how to get there numerous times. At one point, I had to give them GPS coordinates so they could add me to their system. But not even that prompted me to write this review. This package I recently ordered was due for delivery on 7/25, after it traveled a grand total of 7 miles in 4 hours on 7/24. Without any contact from FedEx; no email, no phone call, nothing, they marked my package as undeliverable and marked it to be sent back to the shipper.

My sister send me parcel from Canada (2 tshirts) worth 200 Canadian dollars (10 thousands rupees). This FedEx company charging me customs bill 6100 rupees bill. Can you believe that 10 Thousands rupees worth product and they charging you custom money in the name of gst and all taxes 6100 rupees. This is ridiculous. Complete rip off. I'm putting my case in consumer court if this company charge me this amount of money. I suggest everyone before you send or receive anything from foreign just ask them how much custom they going to charge you.

I bought two mattress from Wayfair with the delivery by FedEx and the mattress should be arrived on last Wednesday. I stayed home the whole week for the delivery, but FedEx each day will say either Unable to contact me or No to attempt and has to reschedule the delivery. This morning I stand in front of my building from 9:30 am to 2:45 pm to wait for their delivery. At 1:26 pm and 1:45 pm I saw the FedEx coach passed by without stop to my building.

In May my husband and I used FedEx to send our passports to a visa agency in Virginia. After we didn't receive our passports back in a timely manner I called FedEx and was told that they accidentally got knocked into the trash and therefore never made it to the agency. Our passports were only two years old and therefore had eight more years left on them. Because of the carelessness of FedEx we had to apply for new passports.

I've shipped a very important document to my sister on 19th July, and it was supposed to arrive last Friday, and I've paid a lot. It was 1 piece of paper. Friday, she stayed at home all day long, and at the end of the day she called FEDEX to know about the delivery. The attendant (Aline), informed her that the document would be delivered on Monday. It was not. I've called FEDEX, and they told me that my sister required another day to deliver, and this is not true. This is very serious. So, my sister called one more time and they said that could not deliver on Mondays!!! So, what is this?? This is not fine. They dont have any commitment. I'll never use FEDEX again.

My $2,000 TV was supposed to be delivered yesterday... and for absolutely no reason at all, it wasn't delivered. So today I waited for my package (because it required my signature to be delivered), which was put on track for delivery at 8 am. Now after waiting at home until 11 pm and calling FedEx multiple times throughout the day, I just found out that the delivery person was unable to deliver. At 11 pm! And the only explanation I was given was that they were "delayed!" This is inexcusable! I'm so fed up with FedEx, as I will now have to somehow put my package on hold for over a week and a half, as I will be out of town! Except I can't even do that because their website is broken and gives me an error every time I try! I have never been so frustrated with a company in my life & will never use FedEx again!

Ordered a Lifetime brand picnic table from Sam's Club. Delivery packaging damaged. Internal item damaged. Wasted 2 hours with customer service at Sam's Club. Wasted another 1/2 hour of talking with customer service at FedEx. Why would a FedEx driver leave a sorely damaged item on a person's front porch? FedEx (Guillermo) tells me that it is up to me to talk to the shipper - Sam's. And, if I want them to do a full refund and pick up on a call tag, I now have to re-package the item for FedEx. They delivered it damaged and now they want me to package it nicely. What a bunch of '**'!! THIS IS NOT CUSTOMER SERVICE!! Substandard service on both companies. This is the first time I ever placed an online item for a large item. Never again!!

Time & again when a vendor ships via FedEx I just want to cringe because their delivery service to our home is terrible. Years ago when the drivers weren't making any attempts to deliver I was able to talk to the terminal manager and he got it straightened out and delivery service was pretty good after that. Recently, the drivers are again not making much of an attempt to deliver packages to our home and I believe it is because the package they are supposed to deliver is the only one on the route on the way to our house, which is 25 miles from the nearest town. They will use all kinds of excuses why they didn't deliver the package.

Ridiculous service, not responsible, the delivery driver stole my package by not delivering the items but putting "delivered" in their system.

FedEx damaged shipping my incoming package which was insured for $3,500.00. Box was clearly damaged with deep dents penetrating through multiple cardboards and bubble-wraps, shattering a glass bulb worth $470.00 in replacement cost. I submitted a FedEx Claim with clear pictures, receipts of purchase of the replacement part, etc. Claim was denied. FedEx refuses to reopen the case. I submitted complaints with NYS Attorney's General Office as well as NY Department of State Consumer Protection Division. Over the years I've submitted numerous complaints about FedEx drivers delivering a "missing delivery" notes instead of packages and never ringing my doorbell. The is one of the most corrupt and nearly criminal organizations in the USA. Total shame and disgrace.

I shipped a box that became damaged. Their website was always wrong on the status and location. I received conflicting information EVERY time I called. I was ALWAYS on hold for a ridiculous amount of time, usually my numerous calls would take an hour, most of the time I was on hold, and nothing really resolved. After approx. 2 weeks of the box be loaded and unloaded on the truck it was finally delivered. Going through the claim process has now continued this nightmare... Finally paid but the wrong amount so here I go again. Buyer beware.

FedEx said they delivered my package. I was home all day. After spending the next day on phone with FedEx finally figured out my package was at neighbor down the road. Needless to say they opened it. I will Never use FedEx again!!!

First of all I have been using FedEx since I started my business in 2006. The service has been top notch. Just recently the flat rate freight box has come out. This was a great idea and it will help me sell and ship the larger items we have to sell. NOW, here is the problem. NO One we talked to at the fedex freight customer service had the slightest idea of what it was. Our so called "account executive" is never in his office, out for two to three weeks at a time, on Vacation, Sick, etc. It took us six weeks to get an account set up, finally. This is after hours and hours of being on hold, talking to other executives from Fedex, and Customer service know-nothings. You have to have a special account number to use the flat rate freight box. It takes 24 hours for it to be set up... if you can get a hold of your rep.

I was told that my Walmart package (a coffee maker) had been delivered to my work address at 2201 Bergenline Ave. 3rd floor c/o Catholic Charities in Union City, NJ 07087. The package was scheduled for delivery on July 19th. But When I looked at the Walmart website and noticed they said it had been delivered at 12noon, I was upset because there was no delivery for me at noon. No one had left a package at the reception desk for me.

I received 3 boxes laying in front of my steps, JET is who I order from, they wrap their boxes in a manner that is almost impossible to break. WELL, U HAD (HAD) FRESH FOOD THAT WAS SMASHED BEYOND BELIEF, FOOD WAS OPENED AND ITEMS WERE DRIPPING OUT! To say the least I'm very upset with FedEx. I do want you to be aware I have taken the pictures to local newspaper, Yelp and Facebook. I'm sure I'll get a response, even from FedEx. I am attaining an attorney for my imposition of your terrible company. Rated - 4 of 10.

Negative five stars. 1 star is 6 stars too many. No matter what the order is, which company it comes from, where in the world it's coming from, or how it's packaged before they even get their hands it, it sure seems to me like FedEx will destroy it. In the last few years, FedEx has stolen items from inside my packages, destroyed my packages, lost my packages, thrown packages at my front door from several feet away, left them on the shared front porch to be stolen [despite the bright red written plea in the window to not leave packages on the shared front porch], sent a 70+ yr old man to deliver a 100+lb solid wood bunk bed he couldn't get out of the truck without help (gladly given), and they have delivered barely intact boxes with broken contents. My overall shopping has greatly decreased due to being ripped off by FedEx. That sucks in rural, USA, where brick and mortar stores aren't in abundance and prices are higher.

I have been waiting for a box to be delivered 7/18/17. This box contained medical supplies for me. The only way I can get this medical supplies is through the mail. You can't go to a store to buy this. So I have to wait for a delivery. I try to order this in plenty of time before I run out. I usually get delivery from UPS and Amazon is the place I order from. This time I got FedEx. What a mistake. I was looking at the tracking from FedEx on 7/18/17 and it said that my box was delivered. I was here with my wife waiting for this and never saw a FedEx truck all day. The message said delivered at 1:00 pm. I checked in at 2:00 pm online and called FedEx to find out what happened. It turned out I was lied to every time I spoke with a representative. A total of 6 reps. including 3 supervisors. I was told on my first call that they were calling their station and the deliveryman and get my package today. That never happened. Every rep. after that told a different story.

Had a package delivered on Tuesday the 11th to the wrong address. I called the following Wednesday, and Thursday to let them know to pick it up and they said that they would but did not. Package is still sitting at my mailbox as of today Tuesday July 18th. I called for a third time and was given same response and still nothing. It has now been at my mailbox which is the WRONG address for over a week. What is it going to take to get this picked up? Calling apparently does NO good!!

I ordered a portable AC unit weighing 75lbs, the Fox River overflowed so all of our mechanics are under water, and it's summer so we need AC, my husband is disabled and can't take the heat. FedEx delivered it to the wrong address. I looked at my email at 12:15 pm and FedEx delivered it at 10:23 AM. So I had to walk through stagnant water up and down my street until I located it. I had to walk back home, get my car, drive to where they delivered it, and since I drive a 2 seater, I had to take it out of the box on this person's driveway, try and manhandle it into the front seat, drive through standing water, get it into my front yard, drive back to this person's house to pick up the box, wedge it into the car and drive back home.

Worst possible experiences. Shipment 1 - The driver NEVER KNOCKED OR RANG DOORBELL. Left note on the backdoor saying retry wouldn't happen for 3 DAYS. WHAT!!! So we had to go pick it up 20 minutes away. Shipment 2 - Said it would be delivered between 8 am-10 am. NEVER SHOWED!!! So when I called they said a delivery attempt was made AGAIN. No Knock or ringing of the Doorbell and no notice for that one at all. So AGAIN we had to go pick it up 20 minutes away.

I have a package that FedEx was to deliver Thursday. Got confirmation, everything... Never came. Friday I call cuz the tracking says delivery option selected (Not of my doing) but to make it appear that I had changed the delivery, so now customer service sees this as my doing and it would be delayed. Again the change I made was on Monday the day it ship and was for evening delivery I had to pay extra for. Ultimately they assure me and sender it's on truck for delivery for Friday.

These people damaged my item and the package with poor handling even though there was no less than 12 Fragile stickers on the box. The claims dept is a joke. They don't tell you that you need a "Shipper" waiver before they settle a claim. Then they deny the claim. The Shipper has no Claim. It's my item that was damaged. The shipper didn't get screwed. I did. I will avoid this company at all cost. Sure things happen when you ship, but accept the responsibility of damaging my item and make it right. Why sell insurance if you're not gonna make it right? Sounds Like Fraud to me. Sell insurance and never pay out the claims. Possible Class action I think.

I didn't realize how bad FedEx was until now. I have been waiting for 2 weeks for a package from a friend in Maryland, that should have been here a week ago. Everytime I check the tracking, there is a different arrival date. In the course of a week, the arrival date has changed 4 times! Customer service is not helpful at all, not to mention very rude on the phone. Worst shipping company ever!!!

If you can avoid them do it. The post office is much better, and cheaper. However, USPS doesn't accept items over a certain weight. I had to recently send an item back to a vendor only because it was delivered with stuff sticking out of the box. The box had been opened or became open, and the item was expensive.

I constantly tracking my package with FedEx because they always leaves the package at the porch while there's a lot of bad people out there who always want to steal your package. So while tracking my package all of a sudden I got a Delivery exception that says "Customer not Available or Business Closed" and a recommended actions that says "Recommended action:ell Door tag will provide the time and address of the FedEx location where you may pick up your shipment, and also indicate if another delivery attempt will be made." I was at home all the time waiting and not a single doorbell ring or knocking on my door. Well I guess FedEx needs to eliminate their lazy workers who makes their customers suffer.

So FedEx has a warranty on deliveries. I took the day off work because I had a scheduled delivery. I signed up for updates. I saw a FedEx delivery truck on my block at about 9 am. He drove past my residence and went down the block about 4 houses down. I figured he would go to my location next but just drove off. At 6:22 pm I get an update that they have the wrong address. I signed up for updates, it has the correct address. I called FedEx and the girl I talked to verified that FedEx does have the correct address and gave me a confirmation number and said she will contact the local FedEx. After some research I find out that this is their practice to getting around their delivery guarantee. Disgusting practice!!! Total liars. Now I don't know how I'm going to get my package because I have to work the rest of the week.

I don't know what's that mean in FedEx website to let customer manage the package how to instruct the package. It means nothing, I put a note where my package should be, but the delivery person didn't do as what I left a note for. I believed that delivery guy didn't even get out from his van or truck and just put on his screen, state the customer not available, but I was home waiting for my package. So dumb FedEx. Not to bother buy some things deliver with FedEx. Bye bye FedEx!

Worst Shipping service since Snail mail. FedEx has had my package for 15 days, then delivers the package to my post office which is the 16th day. Then the package is too large for the postal worker so the 17th day I have to drive 30 minutes to pick up package myself!! What's the purpose of paying to have shipped to my home. Worst service in the country.

Bad Treatment of Package and Awful Customer Service. I ordered my package over a month ago. When I contacted FedEx the first time it was to ask why my package hadn't arrived. I was rudely told that it was being shipped as a freight item (I wasn't aware that it was being shipped freight). Then when I asked why it couldn't just be dropped at my door in a box truck like my deliveries usually are, I was told in a very rude way that "That's not how freight works".

Have had ebay for 5 years now. I ship 10 packages a week. About 4 or 5 through FedEx. First time in 5 years I had to file a claim after thousands and thousands I pay to ship, pay for insurance etc. And I have been on the phone for 7 hours trying to get a claim filed for a $420 trying to get $225 back after 7 hours of figuring out nothing, all they can tell me is I have to wait until Monday morning. Are you ** kidding me. 5 years, 5 packages a week, 4 times a month times 12 months a year is 1200 package at roughly $25-$50 dollars. A package $36,000 dollars and I have to sit on the phone for 7 hours to try and refund someone's item that your company broke. Over 225 dollars out of the 36000 I have sent.

FedEx left me a note on my door saying there is a package for me. So I called yesterday and I told him I was going to pick it up. When I called this morning they said it's on the truck. So here it is 2 o'clock I've waited all morning the package did come but this is not for me or my address. I called the lady. Her name and address and phone number are on the label. I told her I got her package. I wanted to take it to her but it's big maybe it's a mattress. For some reason FedEx decided to write my name in my address on the label. Alongside with the correct name and address and phone number for the delivery. This person lives 20 minutes from my house.

Tracking a shipment from/to the opposite coast is like watching paint dry - or at the very least, watching yourself drive your own package, mile after mile after mile... It didn't occur to me (nor was I ever told) that the new laptop I had just purchased (and really had a need for, and quickly) would take a full 10 days to receive, from the day I paid for it. Sellers should NOT use FedEx Ground for long distance shipments - especially for a $20 charge to the customer. 10 days is absolutely unacceptable in this day and age, when we are so accustomed to 1 and 2-day delivery from so many online retailers.

I have used FedEx for 20 years - exclusively! - as USPS and UPS are so hopeless in South Florida. I will NEVER USE FEDEX AGAIN! After much research and questioning, I was assured by FEDEX reps that the 3-Day Ground shipment (it was imperative that it arrive correctly for my business) would arrive by the end of the 3rd business day. Now I've found out that it will arrive fully one week after shipment! I took into account the 4th of July Holiday and was still ASSURED by the representatives at the North Miami Beach facility that all of Wed/Thurs/Fri would count as the 3 days as I'd dropped it off on the Monday evening. They recommended I wait until after 6 pm so that it would not sit in a truck in the heat over the holiday next day. They assured me it would go out Wednesday and be in NYC by 6 pm on Friday.

I'm a 74 year old man with a heart condition. FedEx left a breathing device UNDER A TREE! About 100 yards from my house at the beginning of my driveway. A neighbor walking her dog brought it to my house. How many days had it been sitting there??? The lazy driver should be fired. Looks like the FedEx number is ** REF **... If any supervisor at FedEx takes their deliver seriously. I would like to be contacted if FEDEX ever sees this. I should note Amazon Prime has not problem of delivery to my door. Jeffrey ** Senior Citizen who can't always walk.

FedEx has a policy where they can just leave an item on a doorstep when no one is present as long as there is no signature required. This is both a good and bad thing. I've experienced on more than one occasion (both with FedEx and UPS) where they have done this. The problem was that they weren't at the correct address as 99% of the time someone is at home and have had multiple times where tracking shows item as being delivered (left at door no signature required) and there was no package to be found. It’s one thing to deal with submitting a claim for an item that is received damaged or showing as not having been delivered but it is a strenuous task to try and submit a claim for an item that shows was delivered but was actually never delivered.

I would rate this company a zero. I shipped a package from New Castle DE on 4/29 of this year. Showed it was delivered on 5/04. All that was received was 2 pieces of plywood. For next two months tried to find my content of package to no avail. Tried every one up to the CEO no one calls back. I was finally told that the contents were lost and there was nothing I could do. Again I would rate FedEx a big zero!

Anytime I order anything online I pray that FedEx will NOT be delivering it! Every single time this company has to deliver anything to me they will put that it's delivered before it's delivered, will leave a tag on the door as if they attempted to deliver but you've been home all damn day and didn't get a knock on the door or a buzz!!! When you call customer service they don't seem to damn concerned! My daughter has very important medication she has to take and I have been sitting at home all day waiting only to call the company the meds come from to be told that a attempt was made. So I call fedex to let them know that delivery guy never knocked on my door, not hit the buzzer!!! This is pitiful!

A PACKAGE (critical medicine) was sent next day delivery from AHG for a 10:30 am delivery. The package needed my signature. At 10:15 am I received an email saying that FedEx attempted to deliver the package but they were unable to get a signature. I waited at home for the package & FedEx never attempted to make a delivery nor did they leave a delivery attempt notice on the door. I called FedEx and The call was routed to Mexico. I asked to speak to a supervisor in the United States & was assured that the would do so. I was transferred to an international supervisor in Mexico. I asked again to be transferred to a supervisor in the United States. The supervisor in Mexico argued with me but eventually transferred me.

I live in a house with an address of 2A, unfortunately for me there is also a 2. These are the only two homes on my block. My packages never come to my house. And they are never recovered. I have spent hours on the phone, signed up for alerts, requested the side door delivery. Nothing works. Today I made a gigantic sign to put on my lawn. FedEx is awful.

A package was delivered to me that smelled of gasoline! It was overpowering and I cannot believe the driver was unaware of it yet he delivered it anyway. Needless to say the contents were unusable because of the stench and I never received the courtesy of a call back from FedEx's customer service.

The only few times I have used FedEx, it was not a good experience. They ended up losing one of my packages. They leave every single package in poor condition (open, ripped, broken, etc.). I even saw the FedEx guy just carelessly drop a package on the ground. AND they never put the packages by the front door... they just leave them in the driveway?? I will never use FedEx again! Horrible service.

I will never use FedEx again. I have called 4 times in the past 24 hours because I have been waiting on a package. I spoke with someone yesterday and asked if the package would need a signature because no one was going to be available to sign for it. The rep said no that there was no signature needed. I instructed that they leave it at the back door. She said that would not be a problem. She put all the notes in the system. Well today when the package was to be delivered it said it could not because no one was home. So I called 5 minutes after the driver attempted to leave the package. I spoke with customer service, and they called the base from where the package was coming from, and I was told the driver was still in the area, that he would return and leave the package at the back door. Well now it is 430 and just got home and my package was not there.

I was expecting a package for today that was on the truck for delivery at 7:35 am at 2:35 pm the driver decided for no reason he was not going to make my delivery and rescheduled me, I can understand if the item was not on the truck but it was on the truck for over 5 hours and I was told it was going to have to be delivered next business day which is not fair. The driver made the determination after only doing deliveries for 5 hours. I thought most delivery services work 8. The customer reps were very rude.

The package arrived at 03:00 local with plenty of time to be delivered today, the promised delivery date. Instead they sit on it another 24 hrs because they didn't bother to deal with it today, again the scheduled delivery day. Instead they invent a bunch of "special reasons" that they can't deliver on time despite being less than 5 miles across town. FedEx is losing market share to Buster Brown and it is easy to see why. The "Senior Rep" spent more time double talking me than it would have taken to deliver the item. Done with you FedEx.

Ordered a package on Ebay and paid the shipping fee of $289. I was given a FedEx tracking number, did not work. I called the shipper and was informed that it was FedEx FREIGHT tracking number. I plugged in the number with FedEx Freight and was informed a lift gate fee was going be added to the shipping fee, which I was going have to pay. In order to not incur a lift gate fee, I had to drive 3 hours to the freight building to get it download it. As I was coordinating the pickup, after being told they close at 8 pm. I called the freight location and they told me their ONLY certified forklift operator got off at 6 pm, but close at 8 pm. But I stop work until 5 pm, and they close at 6 pm, and are not open on weekends. I attempted to change the delivery location and the change of fee was going to be $900. I will never deal with FedEx again!!

If we were stay at home people we wouldn't have a problem but seeing that we have to work to be able to buy stuff it causes a huge problem. FedEx does not seem to care or have a system in place that keeps all employees accountable. Employee makes us drive an hour to pick up our package only to find out that the driver took it anyways. Employee tells us to come next day then says the next day we can't. Employee tells me to head home for 2 hours to receive package only to tell me the driver was never headed back to my home. I love Jesus, I am a good person, I've never yelled so loud in my life. Like there is no way a company can have so many employees who have no idea what's going on with the driver or package. Having my husband and I driving around town, missing hours of work, days of the run around to get a package.

To make it short and sweet, I placed an order on the 25th of June and it was shipped out the same day. It was shipped with FedEx from LA, California to Midland, Texas. The parcel sat from the 29th of June till the 2nd of July in the FedEx hub in Dallas when it finally got moved on. Today we have the 4th of July (a Holiday) and it is still not here. That shows the dedication to the customer of FedEx because it takes them twelve or more days to deliver a continental shipment. I had prior bad experiences with lost shipments, late arrivals and boxes that were not opened by accident (:-/). I would not recommend this utter garbage company to anyone!!!

I've done business with FedEx for a couple years and I've NEVER had an issue sending a box, that I wrapped. However, today I walked into the FedEx office in Thousand Oaks, CA and was told by a young lady: "We can't send this package... unless we open it up, and box it ourselves!" I told her I had NEVER had to do this when I dropped off packages at the Canoga Park, CA FedEx office. She replied... "I can re-box your item and send it... but there will be an added charge for that." She then showed me photos of mangled boxes with rope, strings and paper hanging from them. I told her "I did't use any ropes or strings and the paper had been affixed to the box VERY firmly." She still said it would have to be re-boxed.

It should the options of no stars! I have been having problems with FedEx in a while! Not only they deliver my packages open, yes OPEN, not damaged, OPEN, they also leave it at my front door. My front door is a corner. There are people passing by all the time! A week ago they delivered, they say they did, at my front door, and guess what?! I have never seen the machines! Since it was a very expensive purchase it has been difficult to receive a refund. We are putting cameras at our both doors and we are gonna catch them and sue them! We already have many, many pictures and complaints that are not solved with them and I will not rest until they hold responsible whoever is opening my purchases. They need to offer us a better service. If they cannot, they should close their business down!

I ordered a boxed mattress through Amazon, to be delivered today. It arrived at the facility 3 am. It never left the facility. I called 3x to make sure it was being delivered as promised. At 6:00 pm called to see where the hell it was. Agent told me the delivery guy never took it off the pallet.

Over 2 weeks ago I shipped some notarized time-sensitive closing documents for the sale of a home from London to the US using Priority Express International. The envelope arrived at the FedEx processing center in Memphis 2 days later and then poof - went off the radar! The online tracker started showing the arrival date as pending with a "No scheduled delivery date available at this time" message. After multiple calls to FedEx, being told the package is in customs and I need to wait, patiently waiting for over a week with no updates until they finally admitted there is a problem, having an investigator assigned to find it who didn't even follow-up properly, sending them copies of my documents on their request even though the documents should be in their envelope and I think it must break some privacy laws, and generally given the run-around, I was finally told they were indeed lost after over 2 weeks.

I have talked to numerous people today from your company and what lies. The first person told me she never heard of a lost package. REALLY. You had the package less than 24 hours and that is where the tracking number ends. Find my box!! You have all my messages through your Facebook page.

I have been shipping my product for over 5 years. I have shipped nearly 10,000 packages. All of my packages are double boxed and reinforced with kraft tape. After a package spent an exceptionally long time in Lenexa, Kansas, I called FedEx to help track what was going on. I received a call from a manager in that department that claimed my box had been shredded by a belt and that it had been damaged. The package continued on its way to California nonetheless, where the destination facility decided to return the package to us. I called to complain saying, "It's already at the destination, just deliver it, don't return it to us all the way back in Chicago if it's damaged!" They claimed that "because the box was damaged, we cannot deliver it." So why didn't they return it to us when it was in Kansas?

I bought an air conditioner through Walmart and it was $112.00 and FedEx dropped it off with a hole in the back and parts missing! Walmart and FedEx are horrible! I got to cancel it but why do I have to wait a whole day because they don't know when they will be here to pick it up! Fix this yourself! I didn't cause the problem.

Thank you FedEx.

We ship packages using Postal Service, UPS or FedEx. The worst shipper is FedEx in Customer Service, handling of packages and answering questions. We ship about 25 to 30 packages in a month with FedEx and about 10% of the packages get damaged. The claim process is also very complicated, we feel like not to even file claim, sometime it is not worth of our time. Most of the time we ship through Postal Service and we are very happy. We will not recommend FEDEX to anyone as a preferred shipper.

On Monday June 19 I ordered and paid for shipping to get my item quicker. It was to be delivered Friday June 23. It arrived at the hub 50 miles from me at 12:30pm Wednesday June 21. Did not receive it on Thursday June 22 but tracking said it would be delayed till the next day. On Friday June 23 I still did not receive my item. Once again tracking said it would be delayed till the next business day. Sometimes they deliver on Saturday June 24 so I waited to see if it would come. It didn't so I called customer service. I was told they had had mechanical problems.

Everytime I go to their website on an alert it automatically goes to Spanish. When I try and select English it starts cycling like a broken link. I then asked for them to allow me to pick it up at a location to prevent further delays in the shipping process. I called them on the phone and they said that it would be shipped directly to a local FedEx site. I then found out that the packages were actually being sent to another location and then a third location before coming to my site. This shipping issue has cost me thousands in lost time. UPS and USPS have always been very reliable. FedEx has lost its ability to be a leader in the shipping industry.

I've never been this frustrated with a delivery company!! Purchased 3 items from a major warehouse chain. 1st 2 orders came within 24 hours of purchase. Email from FedEx said my last order will be delivered end of day as the first 2. Never came. Then received another email staying delivery unknown! That status stayed for 2 days. Now I received yet another email stating there's an "exception" on my Delivery! When I scrolled down to see what that meant what it said was my package is undeliverable because no one was home when they tried to deliver!! That's a bold faced lie. I'm home recovering from major surgery, so yes, someone was home!! It appears some driver didn't want to deliver so wrote in that no one was home, which by the way, is a package that could have been dropped off!!! Calling complaint department ASAP! THIS IS RIDICULOUS! Stick with UPS!!!

A small package of blade bearings was shipped via the most expensive and fastest freight available on FedEx, from the ** plant in Torrence, California to the ** shop in Campbell River. The small package was picked up Tuesday AM at the California plant, and never arrived until Friday afternoon at the Campbell River hangar. Those bearings were supposed to arrive Wednesday, or Thursday at the very latest. Now that the package is hopelessly late the blade assembly could not be completed, and we are stuck in Campbell River over the weekend until Monday. What a waste of money paying for fast priority air freight!

DO NOT USE fedex "2-day" shipping! They're super unprofessional--from the drivers to customer service. Fedex claimed to have dropped a package off for me on a Friday yet every time I called they expressed REPEATEDLY that my package wasn't even in the system. Finally they find my package and they made note of the fact that when they recreated my label they omitted the apartment number. So, my package had no apartment number on it, hence the driver didn't know where he was taking the package. The driver swore he dropped it off but like I said there was no apt number on the package so there was no way he dropped it off.

They are the worst! They have been leaving packages at my house that are addressed to the neighbors for a long time. They are bloody shameless. It probably saves them about a minute since my entrance is bit more convenient to leave packages. This is what you get when you have mafia controlling a business without any meaning competition. Horrible!

My son ordered a package from Amazon for arrival 5/3/2017. The order was for a roof rack for his truck, and for some reason the package was shipped to the card billing address (family home) versus his physical address (military) in a different state. Two packages were received at my home, and I used FedEx to ship the packages to the base where my son is stationed. I shipped the packages on 5/16/17 for expected delivery on May 22nd. The smaller of the two packages was received (adapters for the roof rack), the larger package (roof rack, crossbars, connectors, hardware and instructions) was not received. Upon reviewing the tracking report it appeared the package was hung up at the Tennessee FedEx facility. I contacted FedEx and was happy with the service I received in attempt to locate the package.

My teenage granddaughter picked out some clothes and boots she wanted for Christmas from Forever 21 and I ordered them (her gifts) and paid online, to be delivered 11/28/2016 by FedEx. Knowing I would be on vacation that day, I requested the package be delivered to my office. Our local news station was advising viewers to have their packages delivered to their jobs because of so many thefts of deliveries from front doorways. I alerted everyone at work, as I had several deliveries coming (UPS and USPS). As the packages were delivered, they were immediately locked in my office. When I returned from vacation, I checked the packages. All were there, locked in my office, with the exception of the 15# box that was to be delivered by FedEx. I checked with all the employees and no one received a 15# package from FedEx.

The driver stated that nobody was home. My wife and I both saw him pull into the driveway. Backed out and delivered my package somewhere else. A signature was required. They took it to the first house they came to and got someone unrelated and didn't know me to sign for my package which was electronic equipment. When I called the third time they gave me the address where it was delivered and told me I could go find it. When a package requires a signature they can give your package to anyone anywhere who is willing to sign for it. 7 days later I still do not have the package and no call backs for the third time. You have no recourse and no means to address this to any management. Calls are forwarded to a " customer advocate". FedEx is not customer oriented and doesn't care about service after they throw your package over the wall.

On May 24, 2017 I drove to FedEx on Barrington, Schaumburg and wanted to return a package received a day before through FedEx and thought I have to use the same carrier but that was a big mistake. The clerk wasn't professional at all. After she was done with the customer in front of me and I was the only one standing there, she left wandering in the store and doing other things and coming back later with no excuses.

I ordered a package at the end of May, waited for a week and it never arrived. Tracked the package and it was listed as pending. I called FedEx only be informed that they lost the package and it would take 14 days before they would contact the seller and inform them they lost their package so that I could have another one shipped out. I needed the items in that package much sooner, so I called the seller and they were gracious enough to send out another package (mind you the item in the package cost me around $300).

I'm not that big in spending my time in writing reviews but enough is enough. I understand what SmartPost is... but is it really SMART to show my package on FedEx tracking as being in my city with delivery day being Monday. Today is Monday and to my biggest disbelief last tracking info about package already being in my town that was there all weekend long disappeared. Now it shows the step with neighbor city that was before mine and date being changed to Tuesday. FedEx lies to customers and changes info about their packages in its own convenience in addition that foolishness they have no shame to call SMART. Never ever I'm going to use their service or business that uses their service.

Very Poor customer service!! Call and call they're giving me the runaround. They never delivered to my house. Saw the delivery driver once he said he could not find my package. Never came back. I was tracking my package. It said it was at the Carson FedEx. Call them to deliver to their Inglewood FedEx for pickup. They still did not deliver. It's been over a week now.

Item I ordered was to be delivered on 6/9 never showed. Waited till 6/12, contacted FedEx (online chat), assured me it would be delivered on 6/13. Again no show. I have contacted them every day since it is now 6/17 and now their online tracking says it has no scheduled delivery date. They will tell you any lie just to get you off the line. Worst customer service ever. They should close their doors and leave package delivery to the professionals USPS, UPS. I will never deal with FedEx again.

Setting up account for FedEx Delivery Manager - I'm about ready to punch a wall! The verification step is a JOKE. 4 times in a row it asked 1 or 2 questions with no correct answers to choose from pertaining to my life. And you have to get all 4 correct to proceed. The customer service rep said "just guess." What a disaster. It's as if they don't WANT you to sign up for it. I guess they don't want my business as well. I am so flabbergasted by the way this is set up - it's almost creepy. If you are reading this, FedEx, you better CHANGE how you are doing this or you will lose tons of customers. You just lost me today.

All numbers lead to the same English impaired workers. I had to spell "mountain" 3 times for one employee. After 3 different attempts to communicate with 3 separate fellows. I insisted on FedEx management. I finally was transferred to a nice woman who easily took care of the issue. It's a nightmare calling customer "service".

FedEx received my package on Jun 12 in a city that is 2.5 hours away from my home. That's a driving distance. According to them they are estimating the delivery to be on June 17! It would take 5 days to deliver that package that is 2.5 hours away!! I'm just wondering why they are still in business. They are way slower than USPS and UPS SurePost!!! If the shipper used any of those carriers, I would have received it today "June 14".

I paid nearly $250 to ship 4 items and they all arrived broken. FedEx packed the items and everything? The driver must have thrown them off the truck to get them to break this badly. And of course, NO REFUND of shipping costs or compensation for the broken items. Manager of the store that I shipped from said she can't refund the costs.

I had an item made in China that is very lightweight. They are called clamshells used to hold pans of pressed powder for my cosmetic business. They are not made in Canada so I had no choice but to order from China. The freight forwarder quoted $320.00 USD to ship the four boxes weighing 29 kg by FEDEX. The supplier asked if I wanted to use my own FedEx account for the shipment and so I assumed the price would be the same. All arrived on time but my invoice was for $1,562.03 CDN for the exact same shipment! I am so furious I want to tell everyone how unfair this is. Even if I convert the $320.00 USD to CDN funds at 40% it is under $500.00. I am now having a dispute with the invoicing department.

My package is less than 8 hours away and FedEx keeps pushing the delivery date further away. I called them and they said the tracking number is incorrect but it works on my end. I think they lost it and don't won't tell the truth.

I ordered an air conditioner on 5/19 through an Amazon partner. FedEx received the package for shipping on 5/24 and by 5/26 it was in the local office in Williston Vermont. Tracking indicated they put it on a truck for delivery on 5/30. It is now 6/11 and I have called 5 times to see when it will be delivered. The FedEx customer reps say they will call the local office and then tell me that will call back, or that the package will be on a truck the next day. Neither has happened to date. One customer rep called the local office and then told me they are short on drivers and that there is no estimated delivery date. She then marked the shipment for local pickup without my approval. At this point, I now plan to drive the 40 miles to pick up my air conditioner cause I now need it. This is not a FedEx dream... It's a nightmare.

I was very disappointed when I placed an order for some house and beauty supplies. I could not choose a different delivery company. Our package got stolen right after it got delivered to our house. My husband was home and waited for package to arrive. FedEx delivery person DID NOT ring the bell when he/she delivered our package. Other delivery companies we used would always ring the bell when they drop off packages at the door or garage. Online it said that package was dropped off at front door. DID NOT happen. Delivery person left package by garage door. He did not bother to go up 4 steps to the front door to leave package where it should be.

My shipment was picked up April 11 in Australia. To date, it has not been delivered. I believe FedEx has lost it. I emailed the CEO at the FedEx head office, expressing my disastrous experience with Alex **, a FedEx employee who never returns calls, and with FedEx overall. I got a phone call from a Silvia ** at the CEO's office, promising to look into it. She called to say that the FedEx merger with TNT was resulting in 'chaos', that she had called **'s supervisor "Bridget" to follow up and find out what was happening. She didn't call me back so I called her and Silvia said "Bridget" had called while she was away from her phone, but that she would follow up.

Fedex SmartPost is not smart at all. In fact, this service is disorganized poorly planned, and poorly executed. I have been waiting for a package from CA to TX for over 10 days. My package was right up the street at Houston Fedex center but because they team up with USPS they took my package four hours away to Dallas. Fedex SmartPost is wasting time and resources to shuffle my package around. I did not receive my package by the delivery date. Whats the point of tracking your package if the company has no idea how to contact the truck drivers directly.

Yesterday, 6-8-17, my child and I were at Boise's FedEx on (271 on Milwaukee.) I am a business owner and I come here often. This was the worst experience ever. This complaint is about employee **. Yesterday was the third time employee ** harassed my child. Let me tell you about yesterday, first. Yesterday, 6-8-17, I was working on the computer while my child was being a normal child, looking around, searching for greeting cards and discovering. What I witnessed, three minutes after I placed my behind on the computer chair, was unbelievable.

FEDEX is totally incompetent!!! This current order has been riding around in their truck for 3 days on the excuse they couldn't find my address. I posted a sign on my mailbox directly above the clearly visible street number on the post "FEDEX" with arrows and directions on [OMG] how to "navigate" my driveway. While I was posting that sign 2 FEDEX trucks whizzed by and totally ignored me POINTING to the sign!!! In the past I have actually had to chain off portions of my drive so they couldn't leave without delivering the package. I Literally had to "TRAP the TRUCK". They seem to think their job is to post "can't deliver" notices on doors even when I'm only 50 feet away as they make a sneak drive through even with big signs posted "FEDEX, LEAVE PACKAGES HERE". I post signs "Honk Horn for Attention". The horn is nearly silent. They won't even wait 30 seconds for me to get to the truck. It's "Meep" ZOOM away. UPS never has a problem.

FedEx may be good for big business, but it's horrendous for small business. I scheduled a pickup, but the package was not picked up. When I called, the person said "sorry, it hadn't been "scheduled"." Fell through the cracks. I asked her how that could happen with an automated computer system, but got no answer. She then scheduled it, and it was picked up, for delivery the next day. When I tracked it, I found "No delivery date scheduled." Another call, and I was told that a "complaint number" had been initiated. Later, I got a call from the local distribution center, saying that the package was lost!!! Apparently the shipping label fell off, and no one could locate the box, even though I described it.

I was supposed to receive my package on June 6th 2017. When I tracked the package, it showed "Refused by Recipient" and is being shipped back to the shipper. I called up FedEx customer support and asked them about the status. They claimed that it might be a mistake and promised that they'll make another delivery attempt. On June 7th 2017, when I tracked the package again, it still showed me the same status. So I called them again and got the same promise again. When I mentioned that I can go and pick it up, they said that the package is already out for delivery. I also asked them to leave the package at my door if no one answers and gave them my phone number to reach out in case of any issues.

I just watched the FedEx guy throw my new furniture against my house and crack! They totally are the worst delivery company out there. He could not of been more reckless and obviously doesn't care about the work he does.

On May 23rd, a package from Walgreens was due to be delivered in the early evening. It rained all day and into the evening. The tracking post indicated a 6:11 pm delivery to my door, but there was no package. I called to have the package located. I did not hear back but later a neighbor notice a box by the street, unprotected. The neighbor brought the package to my door. Coincidentally, I noticed that UPS had delivered a package to my neighbor's door and placed the package in a plastic bag. I placed another call to FedEx and asked to speak to a manager. My basic question is: What is FedEx's policy regarding rainy days? Two weeks have passed; no call from management. Here's my brief conclusion: UPS cares enough to get the package to the consumer and out of harm's way, FedEx does not.

Well my package was due to be at my house on the 3rd and I went to go see if they may have dropped it off and when I got downstairs and the FedEx driver was driving off and did not leave a note on the door or call my house to find which apartment was mine. When I called FedEx about what happened they told me that they would make sure that I would get my package before the end of the night so I waited and nothing came. And the worst part is I paid for overnight shipping. FedEx is the worst.

I am from Sydney, Australia. I stopped using FedEx a long time ago, they are really crap in Australia. I got far better service with UPS here. However I purchased a watch as a gift from the USA, I checked the shipping time before that. As I am leaving home to Melbourne the delivery time was so important for me. Unfortunately, the seller used FedEx to send the watch.

On May 12th, I went to FedEx to send a package from Miami to Chile, and one of its contents was a makeup foundation. So I asked the man who attended me if there was any restriction on sending cosmetic products to Chile, to which he answered me that there wasn't any problem at all, and that the package should be arriving to its destination on Monday the 15th at 6 pm. But so big was my surprise when I hear that instead of delivering the package, Fedex left a note saying that they regret to inform that the package was being held because (cosmetics) needs a special permits (authorization) from the Chilean Ministry of Health to get into the country (because it is a restricted product) additionally to have to pay multas.

One more terrible review for Fedex. I was home all day, hovering by the door, but still they claim no one was home so they couldn't deliver the package. Customer service was useless. Apparently no one works at the distribution center where my package was shipped from, so they couldn't get in touch with ANYONE who would know about my parcel's status. Still, they tell me that my package will most assuredly be delivered before 2 PM the next day. 3 PM rolls around, package is "on FedEx vehicle for delivery". Once again, customer service is unable to contact the distribution facility or the driver, despite multiple calls. Guess I'm just out hundreds of dollars then? Is this an actual company or a complex, international scam?

When I received my package it wasnt delivered on time. This was last week. 3 days later called the cust service lines and was given the runaround. I wont use them again. Was a lot of money and saved using the USPS. Same services lower rates.

I had requested a package that was due for delivery to be re-routed to my work address for it required a signature. I paid $5 and received confirmation that my package would be delivered as expected. I then began receiving notifications that my package was in route and on schedule and to be sure to that someone was going to be there to sign. On the day it was due to be delivered I received the same confirmation that morning, however the second notification was to notify me that my package was not able to be delivered because the business was closed and a tag was left on the door. I was mortified! My office was clearly not closed and FedEx never made any attempt to deliver there.

FedEx updated one address and managed to screw up the delivery 7 times, unable to deliver and instead of taking responsibility for the issue said it was our fault. Though we had been repeatedly telling them the exact same information. There was no offer to expedite or to provide an alternative, instead each and every agent of the half a dozen or so had the same dismissive attitude and could care less that they had made mistakes or delayed us. The issue is still yet to be resolved and at this point, I have a hard time believing they will actually deliver it.

I have called since 7:00am to confirm that package would be picked up. I stayed home only for the driver never to show-up. I have called every hour on the hour only to get the runaround. I am so disgusted by their lack of service. I even confronted a driver delivering a package to my neighbor and he refused to take my package. This is insane. The level of runaround is crazy.

If you are using Bodybuilding.com to order your products, please do not use FedEx. Here are the reasons why? If you are getting discounted products from the website, while paying the customs in your country they will use the full value and calculate the customs on that. FedEx representative will not contest with Customs person on your behalf and you will end up paying more. There are a lot of additional handling charges by FedEx which will be required to pay along with Customs charges. If you are living in a non-metro city, FedEx might come back and ask you to send few additional documents to deliver the product in your state and believe me that is a lot of work. As you know how Sarkari things work. The final option will be for you to go to FedEx main warehouse and pick it up yourself. In nut-shell, you will end up waiting for over a month, will pay extra and a lot of pains in follow up. Not worth it.

I have called and spoke with multiple people day after day in regards to a volume freight shipment and have been lied to over and over about where the shipment is. Worst shipper ever and customer service is beyond the poorest with this company. Do yourself a favor and avoid them like the plague.

The worst customer service! They lost my package. I tried to call 10 times. Every time they have a different excuse. They said, there are no guarantees for international services. So sad I did not know that before.

I shipped my package on Friday, May 19th, 2017. I knew that they wouldn't pick my package up from the drop-box over weekend, so I waited for the weekend. I called FedEx customer support on May 22nd about not being able to track my package and they said, "Give it a night, try again in the morning." After then, I called them twice a day to know about my package and all the time they get away with excuses. I've never been treated like this. Nevertheless, the package was containing $1030 worth of a laptop and $130 worth of warranty card. I am a college student. And I cannot afford this loss, and I was returning this package to the company where I bought from.

I ordered a mattress from Walmart.com to be express delivered to my home because I was moving. I ordered the mattress on Wednesday and it was suppose to be delivered Friday, with Walmart's 2-day shipping and plus express shipping. As I was tracking my package with FedEx it said that it would not be delivered until Tuesday the following week. I have never ordered anything from Walmart.com before. Once I saw that my mattress would not be delivered until Tuesday I became furious! Why on earth would I pay express shipping to have my package delivered almost a week later. I usually order through Amazon.com and I never have an issue with the delivery. I would not recommend FedEx delivery to anyone. Never again do I want anything ship with FedEx. I was highly disappointed.

FedEx has a lack of quick expedited complaint service when a claim or taking responsible action when they lose a parcel by guessing when they had re-boxed it and sent it to another corporate giant Whirlpool Corporation, which they also didn't care either from what I was told. I have insurance on this 130-lb box that vanished from screen on April 27th, 2017, enroute to Chicago hub. Tracking info **, it's now May 28, 2017, and I get a weekend cookie cutter response (still under review), with I'm sure no follow up, I also left Fred Smith the CEO a message, he likes to hear from us so said, let's see where this one goes.

I forgot my phone at home when I went on vacay to Cancun Mexico. I had it shipped down to me, two day delivery for $97.16. It was finally delivered in 7 days, just after I checked out for my flight home. My phone is still sitting in the Cancun office. Dozens of phone calls and emails to their rude, dishonest, incompetent customer service team has gotten me nowhere, I sit and wait. One woman even had the nerve to tell me I had to pay to get it shipped back to my home. I'm an idiot for making two mistakes, 1) for forgetting my phone in the first place, 2) for having it shipped by FedEx. FEDEX SUCKS!

I ordered my daughter's birthday present from Amazon. Amazon is amazing... However if it does not ship UPS and comes by FEDEX there is a problem every time with the delivery. I checked my tracking # today and it was out for delivery to my house so I rechecked the delivery online at 4 and it said my package was undeliverable because I didn't add my apt #... I live in a house! So when I called FEDEX they said it would be here by 8 pm today and they apologized. Nope didn't show up at 8 pm either! So then I called back to FEDEX CUSTOMER SERVICE and the lady said it wouldn't come until Wednesday now. I asked why and the answer was "Your package was probably the only one going so far out into the country where you live so the driver was probably too lazy to come out there considering it's a holiday weekend and they wanted to get off work early... There is really no excuse I could make for you ma'am, sorry"

I am in the middle of a delivery nightmare. I had a package due to arrive on Wednesday. Although there are three adults here and we were expecting a package, we all miss the door bell. The door tag number was not registered with FedEx but after a phone call with tracking number I was told it would be delivered Thursday. We all had door duty --- but the package was returned to the hub undelivered -- same story Friday -- same story Saturday. After numerous calls I was told they were sorry over and over again. Now I am told they will open a case and get back to me next Wednesday. Really!!! How can they stay in business. They are expensive and slow. Many of my FedEx shipments are send to my local post office and then delivered by USPS.

I ordered something from Signals 5/15/17. I hit the tracking button and Fedex says my package will arrive on 5/23/17. I think, perfect! That's my Dad's birthday and his gift was in this package. Anyway, nothing arrives on 5/23/17 and tracking now says I'll get it 5/26/17. Nothing arrives this date either. I check FedEx tracking and the package arrived in CA where I live on 5/20/17 and then it goes back to other states and landing in OH where it was originally ordered. I call FedEx and they say it's on its way back to CA. For some reason they can't tell me why it didn't stay in CA since it's already been here once. Makes no damn sense!!! Anyways, I'll never order from Signals again or use FedEx. I won't even go into a FedEx store. They'll have to drag my cold dead body to that place.

Ordered a package off of Etsy which was sent via FedEx. Fedex cleared the package through customs and billed me for $15.96 without my consent or authorization. I received a few letters saying I owed them money but didn't deal with it right away. I recently received a collections notice from NCO Financial Services Inc telling me I am in collections from Fedex for a charge I have never authorized and my credit score has been greatly affected. Further packages delivered through Fedex are extremely difficult to collect. They only deliver 9am-5am Monday-Friday and their stores are only open to 6PM. Like most people I work so to even pick up my package I have to take time off of work. Will never ordered anything through them again.

I run a photography business and needed to order new light reflectors. The FedEx shipping site said it would arrive 5/24/2017. FedEx tracking has had my package in one location for 4 days! So I called today to see if they could find my package. First they told me I should check USPS for information. Well USPS has no record on my package. I called FedEx back. They promised me that I would get my reflectors when the mail came.

The delivery of medication was arranged by the pharmacy to arrive today and be left at a designated place at my address. Around 1:30 PM, I received a call from the pharmacy that Fedex had returned to their warehouse with the package. I was asked if they had rung the bell. I said that the bell had not been rung. I was asked if a door knob hangtag had been left. I said no. I was home all day and no attempt was mail to deliver this very important package to me. I was asked if it was okay if the package came tomorrow. I said I guess so. What was I to say? I called Fedex and asked to file a complaint. I was given a case number. I later got a phone message saying the package was already back at their facility and it would be delivered the next day. What nonsense. They made zero attempt to delivery it today.

Case #** May 10, 2017 filed claim for 2 boxes lost. FedEx delivered wrong location and cannot find it. FedEx solution: cannot find package and ask us to file claim through sender and we filed claim but still no response. Case #** May 22, 2017 filed claim for 10 boxes for FedEx delivered again to wrong location. These are shipments needed urgently and paid air freight!!! FedEx customer service does not tell us when it will happen. Now we lost orders and customer because this stupid mistake, I think someone is stealing merchandise. Has to investigate if FedEx drivers steals package or not.

Dealership overnight shipped temporary plates, to quickly replace expired ones. It is now three days later and I still haven't received my overnight package, and I still can't drive my vehicle. I should of driven to the dealer. Why does anyone use this service? Plus when I order parts online too often the parts are shipped FedEx. I ask that the parts be placed in the watertight box on my driveway. There is even a sign on the door asking for this, and notifying that I'm a hearing disabled Veteran, yet FedEx will not do this because the customer (That is the shipper) has to request it, they, that is FedEx doesn't give a rats butt about what I need or want, I'm not paying for the shipping.

FEDEX flat-out lost (so far) an International Priority Envelope I sent via a 3rd Party Shipper. After 6 Days the Tracking Number, which the 3rd Party Shipper assures me was "scanned-in" still does not exist on their computer system when I call their 1-800 number. The Tracking Number only showed up on their Website AFTER I submitted my Online Claim, and the Status remains "Pending/In-Transit." The follow-up E-mails I send all get 'canned' auto-reply mail; what I am trying to do e-mailing them is simple: provide them with enough information to locate the envelope - full details as I have them; and poke them in the direction of doing something about the situation which they do not seem set-up or inclined to handle.

FedEx tracing dept staff promised over and over I would be informed about the status of my international package, but repeatedly failed to contact me. Staff were poorly trained and curiously read messages and prior records out loud over the phone while I waited-- as if they were unable to read silently. Many of them were poor communicators, speaking unclearly and too quickly to be understood. Customer service at FedEx is terrible and staff are barely able to communicate and make promises about follow up that are never fulfilled. Their communication with the customs officials in foreign countries is also poor. Sending an international package by FedEx is a terrible experience.

I had a package that was supposed to be delivered on Friday. I finally got an email saying that nobody was home to sign for it. That is a LIE! My wife was home all day. The next scheduled delivery was for Saturday. At 4PM I checked their site and at 3:59 it was supposedly attempted to be delivered but was not done. Neither day was a notice left at the apartment or the rental office. The rental office said FedEx was never there.

We have a heavy package and mentioned them to deliver at home, according to updates I got from FedEx that delivery is expected today, I was waiting completely at home without going out to my kid's school. The lazy driver left the package at lease office without leaving a door tag at home. Because of my health reason I want them to deliver directly at home. When I spoke to FedEx customer service they say that they can send a message to driver but cannot guarantee that heavy package will be delivered home or not. The local terminal people should have the driver's contact phone number and talk to them. But here they say "we don't have any contact information of driver". It's not at all satisfactory. When driver has chosen a package delivery job he has to fulfill it with truth. Just don't lie. That door tag has left in front of door.

All I wanted was delivery of a toilet from a company called Zappy Sales. I placed the order through Amazon. Unfortunately, the company used FedEx for the delivery. FedEx requires I be home to sign for the delivery when it arrives. I could not be home because I work. There was no way to tell FedEx to release the need for a signature. I have to go to the FedEx office and pick the toilet up and bring it home myself. Not only was there no way to release the home signature requirement but the FedEx website is a nightmare. Horrible. I have to see if FedEx is a government organization. Only the government can be so lame. I have always used Amazon. After this experience with FedEx I will try not to use Amazon.

I ordered a package on a Thursday. Was told expedited was 2-3 day. Package should have come on Monday or Tuesday right. They do not count the pickup date in that 2-3 so the package will not arrive until Wednesday. Almost a week after ordered so why pay expedited. The package according to tracking has been at the sort facility since Sunday. I offered to come pick up. Cannot do that only can be delivered on Wed unless shipper wants to call and change shipping services. Should be held more accountable. I live at a UPS hub. If I find something is in my city I can call and go pick up at sort facility. Why can't FedEx? They would rather piss off customers and leave the package sit so it goes out at the very last possible opportunity instead of moving it on out. Heaven forbid we underpromise and overserve to win and maintain customers. Let's put off today and wait and do only when we have to do.

I bought a computer that is shipped by FedEx and they are so slow. It has been 7 days now and I have not got it. When tracking my package it moved twice in two different states to different hubs and now three time in my state and tried calling and can't get through to anyone in Utah to pick my package up. UPS is much better.

My package has been sitting at their local shipping facility for 4 days and they refuse to deliver it until the estimated date of delivery! They even loaded it on a truck the first day and it said it was out for delivery, then took it back to facility and won't deliver now! FedEx... YOU SUCK!!

When speaking with customer about the delivery time of my package. I received three different answers. So far, FedEx has proven itself to be disorganized and dishonest. I wanted to arrange pickup for package for Friday. Customer service said package was in the pod at warehouse and they don't sort that on weekends. It was FRIDAY. The first agent just hung up on me. And pressed the mute button on and off and then hung up. Today Saturday 13, customer service agent told me that it was moved to the local FedEx store today. And then placed on their delivery truck after it was placed in the store. I said "Okay can I go and pick up there at the store." "No, the store is closed today."

FedEx lost my package. Tracking said it was delivered and signed where I wasn't even at home. I called and they said they'll investigate. Few days later it was again delivered to someone else according to FedEx tracking. And I called FedEx many times but they never found out what happened to my package. During this incident I got only one door tag although FedEx tracking says delivery was attempted at least 3 times. Horrible customer service and questionable delivery attempts. I wouldn't use FedEx if I had a choice.

I recently trusted FedEx and Pakmail to pack and ship a wedding gift from my brother. It was a custom painted ceramic bowl. I was never asked for the value of the item. When it arrived, it was broken in half. I submitted photos of the faulty packaging and the invoice for the bowl which my brother gave me. FedEx only refunded 1/5 of the total value and wouldn't even reimburse the $45 they charged me in packing supplies.

I have this month alone bought from two things from one online store. And one thing from another... first of all they always say in their report they did not need my signature so they set it by the front door. No I have a long huge deck porch and they set it way out on the porch and do not knock or make a sound even though it was pouring rain. By the time I see the box it is mushy and I have to go out in the rain with a dry box and carrying like a set of dishes in a few at a time... even the inside boxes were mushy that time. Whereas near the door it would not have gotten that much rain. Or knock on the side of the house and leave so I know it's there.

These pros can't do anything right. When getting my phone back from being repaired. They added one digit to my address. Well FedEx did not even try to deliver it. (I know cause that day no FedEx trucks came to my street.) Just put on the tracking that it was not deliverable. Same day I called FedEx and the mobile phone company. The mobile company even called FedEx to change the address. So knowing that the address was wrong and told that by the shipper on Tuesday.

This is not the first time I have had a problem. I just never wrote a review about the other times. They emailed me and told me that my package would be here yesterday. I made plans. Then when I call them back they said that they would put a time frame of about 12 o'clock noon the following day. Then they called me and told me around 1:30. Never received it until about 3:15. They should not be sending them emails out if they can't meet the deadline. I'm not upset at the drivers because they're just doing their job. I'm just saying "Do not send those emails." So that's why I put the heading of management.

I often have deliveries coming through UPS and FedEx. When UPS gives me a delivery that has to be signed for they never fail to show up as they say. I have had notices from FedEx of the day that a shipment would arrive, reminding me that someone must sign, and then the package will be delayed up to THREE DAYS from the original date. I ask vendors to not ship to me FedEx, but FedEx manages a small percent of savings by having contractors manage deliveries rather than UPS. I'd rather pay more for reliable service. Planning my day based on having to sign for something is a bit of a waste of time. Planning that day just to have FedEx waste it and having to wait another day or three is more than annoying. I may have to stop buying from vendors who use FedEx. Terrible service. Today's complaint is based on the third shipment in one week where this has happened. Frustration does not begin to describe.

I have dealt with FedEx pickups twice now and both times it was a nightmare. I tried to schedule it online but their website is a never ending maze requiring you to enter no end of information to create an account just to get a one-time pickup. When they asked for credit card information for a prepaid label I had had enough and decided to call customer service instead. When I finally got ahold of someone I could understand about three words. I asked her to repeat as I could not understand her and she hung up on me. I had a similar experience around Christmas with a pickup. The first one scheduled never came and the second scheduled came on a different day than I was told. Ridiculous. What a ** show.

From this day forward I will not order anything through any company that uses FedEx. If they don't offer an alternative shipping company, I will find an alternative company from which to purchase. First, my computer ordered through Microsoft came through damaged. The box was a disaster and the delivery person still left it on our porch in that condition. I returned it the next day and a week later Microsoft claims they're not getting a response from FedEx. My money is tied up and I don't have a computer.

I have ordered some supplements from bodybuilding. FedEx team is too arrogant while I talk to them for any query, they never give satisfactory answer. They charge more than other courier services but the delivery time is more than others. You have to pay extra money for transport in India again. Once you pay from abroad to India then again in India. They charge you thousands of rupees on the name of custom duty which is actually 10 percent. And if you want any clarification then they threaten you not to deliver your product. Biggest frauds. Please dont go for FedEx.

My package was delivered to the wrong address. No one at FedEx will help me find it. "Wait till tomorrow." "No sorry we're closed today." "Oh I'm sorry you have to wait till tomorrow." "Oh we can't call the driver. They don't have phones." What a joke really. They treat their customers like they don't count. Supposedly they shipped thousands of packages everyday. What they don't tell you is if they lose one they make it very difficult for you to find it or get it back. Their customer service representatives are smart aleck. They can't and won't help you. If you ask for a supervisor you will be told at 2 o'clock in the afternoon they have all gone home for the day. If you write to their customer service at their corporate office. You will get a general response saying "we will get back to you in 24 hours". This is by far the worst customer service system that I have ever worked with.

I ordered pond supplies from Amazon. It was sent via 2-day shipping through FedEx. When it didn't arrive, the tracking showed "Package damaged" and "Will attempt delivery". The next day it showed "Can't deliver, wrong address". I tried multiple times to find out where the package was with FedEx and they could never find out. Oh, sure, they opened a case number but it was never updated. At first I was told they would call back (Didn't happen) and when I called them they kept telling me to call back. What a sorry, sorry company!

I wish I could choose a carrier for regular shipping with each company I shop with without being required to pay extra for expedited. It seems like Companies are much more concerned with saving money than getting items to their customers quicker as many of them claim. FedEx Smartpost must offer companies the cheapest way to ship because they are by far the SLOWEST! What I don't understand is, the company sends your package to FedEx and then FedEx Smartpost gives your package to your local post office. If the post office is going to deliver it any way, why not skip the middle man and send it straight through USPS??? If your package is sent through FedEx Smartpost, it can literally sit for several days (even though it's right down the street from your house!) before they give it to the post office. Then depending on when it arrives at the post office, determines when it will finally be delivered. FedEx Smartpost is a total joke!

I had a friend pay $95 to FedEx in AL to send a package overnight from there to MN by 1:30 pm the next day (5/5--5/6). I sat close to the door of the motel room I was in with the tv turned down so I would be sure to hear the anticipated knock on the door. The package didn't come, so I tracked it, and the page said "Delivery Exception... Customer not available or Business Closed." The motel hasn't closed, and I was available. THEY RESCHEDULED THE DELIVERY FOR MONDAY. Almost ruined my day.

Parcel not delivered twice quoting incorrect address. This was checked more than once and was in fact correct as I knew it would be. Spent a fortune on 0345 no to try and find out where my parcel was and now I have to drive 10 miles to the depot to pick up my item. When you try to complain the whole system is about getting you angry and confused so that you give up with no results. What a crap company! Would not recommend them to anybody.