FedEx Reviews

I shipped a package thru FedEx for international delivery with signature on delivery needed. FedEx notification received within few days that the package was delivered with time and date stated. But even after six weeks the recipient party overseas has not received the package. For last three weeks I have requested FedEx customer service to provide me with evidence that the package was delivered and signature obtained on delivery. FedEx customer service has been giving all excuses and has not provided any such evidence to date.

I dropped off my package and was told it would take 2 business days to be delivered. It actually took 4 business days. Their website said that money back guaranteed for late delivery, however when I called FedEx the representative told me that they delivered the package on time and therefore I would not get back the delivery fees. If I were told that the package would have taken more than 2 business days I would have made an alternative arrangement. To add insult to injury the representative was actually defending FedEx on the poor service I received. FedEx will never get my business again! Very poor!!!

I will start with the delivery person total liar. I was home when they said they attempted delivery at 3:09 and there was supposed to be a notice of attempted delivery on my door. Guess what was not on my door. I called to let them know that they probably went to the wrong house and they told me the package would be redelivered tomorrow. Guess what did not happen. That's right. It did not get delivered.

Ground driver constantly leaves packages that need to be picked up and delivered. After 2 days I asked him to pick them up and he tells me he does not have room. I contacted customer service and they said it will be another day to get a driver back out to pick up the packages. I have complained before to FedEx but the problem never gets fixed. I feel as if their drivers don't care about customers at all. I also sent a email to FedEx and I get a generic auto reply back. I don't understand why a company treats customers this bad.

Yesterday I was informed that they could not deliver my package because the "Business was closed". I'm not sure what that means as this isn't a business and the apartment office was open and staffed all day, additionally I used the FedEx online tool to leave delivery instructions to deliver it to the main office and left a big sign on my door stating all packages should be left with the front office. This is because I would be at work and packages have been stolen when left at the door. However, it appears they never attempted the delivery because there was no door tag left, which I was informed by customer service is required for every attempted delivery.

Zero customer service! Lousy employees and damaged packages! I've had nothing but crap service from FedEx! First attempt no note, second attempt I asked that they leave it with a neighboring business and nope, they don't communicate with one another! I've received more bashed up packages and broken items from these guys! I request using anyone but FedEx from all of my vendors. I'd even pay more knowing that these morons never touch my deliveries! The idiot I spoke on the phone with didn't like my attitude, so Jesus gave out my phone and email address to a bunch of loan companies. I began receiving calls and emails 10 minutes after speaking with this twit! AVOID USING AT ALL COSTS!!!

Package was not left at home on Sat at 11:30 am then note said it will be delivered on Tue... are you kidding? I took vacation time to put this product in. I tried to hunt package down and got run around... drove to truck dock hoping to get it there. Nope they drag their feet and then closed. Glad it wasn't a new heart... the less I do with Fedex the better.

FedEx did not live up to its obligation to me when I sent my irreplaceable, signed antique cello bow to a buyer. I paid for overnight service (at great cost) so it would sustain the least handling but it took two days for the cello bow to get there. Even worse, the bow arrived broken. I had wrapped the bow with sufficient bubble wrapping and had placed it in an indestructible plumbers tubing. FedEx said it would not pay the $1,000 I had insured it for since the package wasn't damaged! The reason the package wasn't damaged is because of the indestructible tubing!

Back in December I ordered an item online and the package was scheduled to be delivered within 7 days. Due to a snowstorm they were unable to deliver that day. However, when I called to find out when the package would be delivered the CS rep said they couldn't locate it in the shipment & he would have someone from the trace dept. call me within 48 hours. That did not happen. I called again and a different CS rep in the trace dept. said they never received notification and would put a trace on my package. When I finally heard back from them they found the package and it was delivered 2 weeks later. I am currently waiting on another package that was supposed to be delivered 2 days ago and I have yet to receive it. I wish there were other shipping companies that retailers would use. It's always a guessing game as to when my packages will arrive.

I had created label and all the other documents for a repaired laptop and reading glasses to Canada from Texas. My associate took the laptop and eyeglasses to FedEx Office and paid to pack. I emailed the documents created by FedEx online system to FedEx Office. They print and stick it the box. This is very clearly marked as "International Ground service" available between Canada and USA. When I start tracking it, I notice the package was going the other direction to NM. Still delivery date was 5 days. When I called they assure me it will be delivered on time. It seems to me they were going to deliver Ontario California as I can see delivery ON, CA. When it arrived California, I called and wanted to upgrade to Express (for $350). They assure me they will do it. They keep me calling and telling me all kinds of stories, but actually they were just watching the same tracking page as I do and can not do anything.

FedEx is a poor company to work with. It is evident the customer is not the priority. I recently had photos delivered to my home and were destroyed by the rain and snow. The delivery person clearly is either incompetent or lacks the thought and work ethic needed to work with people. The package wasn't even set to arrive until next week, so you can imagine my surprise finding my soaked pictures on the doorstep. After calling customer service, I found they weren't kind or helpful. It was clear their interests lied elsewhere. Customer service is about listening, not necessarily solving the problem. You have some work to do to join the 21st century FedEx. For now I'll be taking my business elsewhere.

Fedex dropped a sharp corner on my $500 laptop I had shipped with them. It was ruined, and they only gave me $100 to cover it. Neither I nor the original shipper will ever use Fedex again!! They lied about it!

First I order something to be here by a certain date. When it came I got one of the two packages that was made to come together but instead I had to call to find out that the other package was damage due to delivery. Now knowing this, the person that delivered my package could have said, "Your package that was to come today with this one was damage," but nope had to call to find out. But they had it in the system as delivered when it wasn't. Had to call the people I order it from to inform them. I was told by them that they had no idea and was not contact about it being any damage and had to call FedEx to even confirm it cause they see like I see that it says it was delivered. So I wasn't inform nor was the place I order it from.

I ordered the new Samsung Galaxy S8 Plus from Verizon, and though Verizon initially messed my order up they made it right like a PROFESSIONAL company does. My order shipped from Memphis to a location in Greensboro, NC. All was well until it said out in transit from my local FedEx location in Greensboro, which is 200 miles NW of here. I called FedEx to see what the problem was, because I had waited most of the morning till around 2:00 P.M. in the afternoon for OVERNIGHT delivery. They said "oops the wrong truck picked it up."

I've had a vendor ship by FedEx four times this year. Not one has arrived on time. The driver helped himself to snacks out of the last one, and today's shipment the driver, again, didn't even bother to pull in, then he lied to multiple people when I made several calls trying to resolve, starting within 3 minutes of the delivery exception appearing. I live in a gated community, with staffed gate and cameras. I can prove he never came. The driver, a lazy slob contractor, lies and the Athens, GA Depot covers up for him. Won't even give me a time for the "tomorrow" attempt... Of course. Shut 'em down folks!!! We deserve the service we pay for. They will not get anything else from me, or anyone I can get to. Sellers, if you want my business, you can not ship FedEx. I no longer accept anything that ships by FedEx. Sadly, that means I'm dumping the seller responsible for today's experience, too.

I called FedEx customer service and I was told that if in 3-4 days I do not receive any confirmation and label of the shipment I will get my money back. That was supposed to be a next morning delivery... possibly in 3-4 days I will find out... incredibly unreliable for a $25.75 next day delivery.

When you use FedEx for important stuff they will always ** you up. Because they hate your success but when you sending something that is less important they will deliver it quick before the due date. I was expecting kind of things from Africa which is very crucial in my life with FedEx, and they told me I will receive it Tuesday. On a sudden it changed to Thursday and Wednesday morning it's changed to clearance delay in Memphis. I called and they told it needs Commercial invoice which they included already by sender so I called Africa to let them resend the invoice back to them. If I don't receive the package on Thursday then it considered useless. Now this is Thursday afternoon still showing clearance delay. Please stay away from FedEx when waiting or sending vital document you can lose your job or your business if you rely on them. They are devil.

Unfair and dishonest Treatment of Customers. I mailed a package to my brother as gift for the 2016 holiday, the package was mailed out on November 4th, the package was never delivered, and was not contacted about it. When I contacted FEDEX, I was told that someone was going to contact me, that never happened, To this date, I have not gotten the package back nor have I gotten any information about it. Only after an email was sent to an executive that someone said that my package could not be located. They want me to forgo the money I spent on the gift for their negligence. I contacted the CEO via email, I got a reply that was even disappointing. This company cheats people with their dishonest business practices. They need to be investigated on their ethical practices.

First, anyone who delivers a package to an address COMPLETELY different from the ACTUAL shipping address needs to be FIRED. Why else would we need to specify an address if you're going to just dump it anywhere??? Oh, and they can't provide me with any information on why their driver delivered to some unknown address. That's ok, I can fill in the blank - you hire morons, that's why. Second, your customer service SUCKS!!! I specifically gave them my cell number to call so I wouldn't miss the call when it came through 2 hours later. Did they call my cell number? NOPE. Must have MORONS working in EVERY DEPARTMENT. Way to go FedEx!!!

Shipped an envelope from Medellin, Colombia to Raleigh, NC on March 17. Promised delivery of Tues. March 21. Envelope was not delivered until 9:00 AM Thurs. March 23... 2 days late. All I get from FedEx is excuses and a runaround. No responsibility for their lack of on time delivery. Weather, Customs and a holiday are all cited for excuses. I tracked the package every few hours and when it missed Tues. AM delivery I called Fedex to ask about the envelope and why it was still in Colombia. They had no idea why it was still there. It didn't leave Bogota until late night March 21 or early morning March 22.

Very disgusting claims people. FedEx lost my travel document and always deny to complete my claim. FedEx as a whole is just piece of **. Their customer service is horrible. I am not ** going to do any kind of business with FedEx anymore in my entire life. I want to rate them negative, not even zero. They do not deserve to do any business. They are just careless.

I had place a large order on a website with rush processing on 4/11 and the following day 4/12, all of which had upgraded shipping to either 2 day shipping or 3-5 day shipping. The 2 day shipping of course costing a great deal more. All of these packages were shipped the same day the order was placed and estimated delivery for them was the following Friday and Saturday. For whatever reason ALL of these packages said they required a signature to receive the packages. The first and (ONLY) attempt they made to deliver was at 1030 am on a Friday. Any normal person who works a 9-5 is never going to be home during these hours. So they try again the next day on Saturday at 940, again not home. I am at work.

I had a package that needed a signature and I got a message to be at available by 8pm so it is like I have to be home for the whole day if I have to be available to sign for package. I work, so obviously I wasn't there at 2pm to sign for it, and then we were leaving for vacation so I called the FedEx people and asked them to not deliver since I would be out on vacation. They said that was not possible as by the time I returned it would be 5 days and they will have send the package back to the sender, so I requested them to hold the package at another location so my friend can pick it up. They agreed to it and took down the name of the designated person but they didn't send the package to the requested location. Instead they continued trying to make delivery attempts at my house.

Where do I start! We had shipped 9 packages from our older city to the new one, where we were moving. On all the packages we had date certain delivery on 8th of that month and assuming FedEx would be the best choice for the movement, it was our least of worries. But to our surprise, from God knows where, they made 1 of the packs delivered on 3rd of that month, at our leasing office as we hadn't moved there by then. 2 of the packs, they attempted for deliveries the same day and left notes saying 'delivery failed'. 3 of the packs they marked as 'to be picked up by the customer'! Rest were luckily showing the delivery date as 8th. Despite all our talks with the customer care (as they were least willing to be helpful) everything went in vain. A simple thing was made way too complicated by them!

I'm very disappointed with the service for international delivery with FedEx. I'm now on the fifth day my package was supposed to arrive this morning. I was told my package was in the U.S. and Memphis. I received an email stating that the delivery date has changed and no delivery date was available. I have contacted FedEx eight times and I've gotten eight different stories. The first story was that the shipper contacted them and to mail it back to the shipper. And that I needed to contact the shipper regarding that. I contacted the shipper and he was not aware of this. He never contacted FedEx to request a package to be mailed back to him that he paid to send.

I ordered a package from Walmart with two day shipping. Was to be delivered on April 12th 2017. Got a text message from FedEx at 9 a.m. that the package will be delivered between 10:30 a.m. and 1:15 p.m. Waited until 4:30. When package didn't arrive called FedEx and was told it will be delivered today. Give it an hour. I waited an hour, call back, got the same story. They have until 7 p.m. to deliver it. I spoke to two supervisors. One called the facility in Philadelphia and was told at 6:30 that the driver is done for the day and it will be delivered tomorrow.

I was emailed a tracking number for a package I ordered. When I first checked the tracking, I read that the package was scheduled for delivery the following day (Friday). As the package was heavy and I needed it under cover, I posted a sign on my door asking FedEx to ring the bell so I could open the garage for them. I then stayed home, awaiting delivery. I checked the tracking throughout the day, always confirming delivery scheduled for Friday. It didn't happen. At 5:45 pm the tracking was updated to say delivery was scheduled for Saturday. I stayed home, again. Continually checked online tracking, at 6pm still said being that day. No packaged delivered. I knew it wouldn't come on Sunday.

I took the day off work to accept a signature only delivery. I tracked the package online and it stated the delivery was on schedule. I called FedEX at 2:30 to check the status and was told I'd get a call back. I never did. It's followed by a series of lies on their part. I was told the package was late because of an address change. I called the shipper and there was no such change involving a UNIT A. The physical address was still the same. Even with the Unit A it would have arrived at my location... I think the bottom line is we have all become too complicit in the game of lies. While on the phone with these so-called customer advocates I found them saying whatever to get me off the phone. I will never use FedEX in the future. If a company is going to ship FedEX I WILL REFUSE. I will exercise my right as a human being to just say NO.

My husband and I so sad and indignant at the unbelievably disgusting delivery service provides by FedEx. We ordered our delivery 2.5 weeks ago. We haven’t received it yet since that time. First time FedEx came when nobody was at home. So my husband called them and asked to cooperate shipping time because we could not be at home all day along. However FedEx doesn’t take into account our own time, they even don’t know approximate time for their shipping. Therefore they didn’t guarantee time and brought our package again when nobody was at home. Next scheduled shipping I took a day off and was waiting for it all day from morning to evening, but they didn’t come at all. We together wasted one more day sitting at home, but they didn’t come again...

My experience with FedEx has been awful. Customer service is a joke and this is the one in my town of College Station TX. They keep apologizing but can give me no information other than I can expect a call within two hours. Delivery was supposed to be before 10:30 am, stayed home from work to receive package. It is not 11:41 and I get the same story that the driver is in my area. Big lie, same as I got an hour ago. I will never use FedEx again. If the company I buy from uses FedEx, I will not use the company. So beware companies, FedEx is not your friend. You will lose business.

My issue with FedEx began when I waited for a pick up on 4/5/17 between the hours of 8 AM - 8 PM. I called the company around 8:30 PM expressing my concern that my package had not been picked up. However, the representative stated that the driver indicated that the package had been picked up (which it had not because the box was still in my home). Once again, I scheduled a pick up for the next day, and my home surveillance camera recorded the driver picking up the package at 1:49 PM on Thursday. I had a pre-printed label from Apple, with overnight priority delivery. On Monday, according to FedEx's tracking website, my packages' label had been printed. This doesn't make sense, because my package should have been delivered on Friday to its destinations. I proceeded to contact Apple, and guess what, they have not received the package.

FedEx Ship Center 262 Robert C Daniel Jr Pkwy Augusta, GA - When I first arrived the staff was friendly and immediately asked to assist me. I asked to use the computer lab. The woman happily explained the procedures. As I was doing work on the computer I overheard her angrily tell another representative behind the desk that I was not going to pay for using the internet and better have the money. The male representative politely informed her that their system automatically charge my card once I inserted it. I ignored her comment and continued doing my work, while she continued to accuse me of not wanting to pay.

Have submitted three claims for 60, 100 and 185 to FedEx this year and they always have an excuse not to honor the claim. The latest said they had to inspect the package and damage. The recipient called the local FedEx office and they said, "just file a claim, we don't need to see the damage". I did. The recipient took photos of the damage etc and I submitted the claim. Guess what, "'All of the original shipping cartons, packing and contents must be made available for our inspection and retained until the claim is concluded' so we deny the claim."

I had a package that was to be delivered today. I work nights and stayed up all day waiting, I kept checking the site for the status. At about 4:30 pm I checked and there was an exception stating no one was at my home, and it would be redelivered in 4 days. My door is approximately 6 feet from my computer and I was at it all day. I called customer service and stated all this and said that no note was left on my door. I was on the phone 30 mins with a CSR I asked to speak with a manager to file a complaint.

Had packed shipped via FedEx home delivery. Came by on a Wed, left a door tag requesting a signature. I signed it stating they could leave it. They came by Thursday and stated that a person must be present. I called and arranged for them to hold Friday and deliver Saturday. I waited all day Saturday only to find out they never loaded the package, yet their own tracking said it would be delivered by day's end Saturday. Totally worthless and unprofessional in my opinion. Also noteworthy, I was a driver for home delivery for 5 years and we didn't pull BS like that. I won't willingly do business with anyone who uses them anymore. They have since changed it to "I wasn't home on saturday" lol. That's the 3rd attempt, why re attempt on tuesday?

FedEx has always been the worst delivery company. I'm bewildered on how they are rated number one. Is it because they have a bogus 100% delivery rate? They leave shipments at the door even when you indicate signature is required. A package was delivered to my door 04/06 and the only thing that matches my address was the apt, city and state and zip code. I called the shipper to advise the package was misdelivered and they arranged for a pickup. No one came. I called FedEx directly to arrange a pick up 04/08. No has arrived as of yet. I am tempted to contact the receiver directly but FedEx needs to do their job and correct their mistakes.

My fiance ordered a phone on 4/6/17 and they left the phone sitting in a chair out in the open on my porch. They didn't even attempt to knock on the door and ask for a signature or anything. Lucky for me I was up and heard someone on my porch so by the time I got outside they were taking off. This company is a disgrace and I'll never use them again because his phone could've been stolen.

Totally disappointed in their service. I paid $45 to overnight an envelope. Turns out it didn't go anywhere because of weather. No notification, no communications. I had to call to see why my overnight package has not moved in the past 24 hours. I'm so friggin pissed! FedEx, you are the worst business EVER! I'll gamble with the USPS for my overnight packages from now on.

Application for 2017 - H1 with deadline of April 7th was sent through FedEx on April 3, 2017, lost track beyond Newark on April 4th. FedEx unable to track it or tell its whereabouts since April 4th. April 5 my attorney asked its whereabouts and FedEx said they are looking into it. April 6th I called on behalf of my company on whose behalf document is sent by FedEx by our attorney and told FedEx staff and told them to give me letter saying FedEx lost the document or cannot track it as of April 7th 2017 10 AM with details as follows. FedEx is hesitant to do that either. This is not helpful.

A package coming to me is now two-and-a-half weeks overdue, apparently lost in transit from Orlando to Delray Beach, Florida. I have called multiple times and initiated a trace but no one at FedEx can or wishes to help. The response from one person (actually, it happened twice with the same person) in the shipment trace department was for me to get in touch with the shipper, because they paid for the shipment, not me. She seemed to imply that I did not have any right to contact them. They gave me no date as to when the claim would be settled. I paid over $550 for the package contents and shipping. This is grossly unacceptable behavior on the part of FedEx.

There were a few factors that contributed to this bad experience. But to start, the delivery was wine and therefore required an adult signature. They tried to deliver on Saturday afternoon, and the delivery slip did not indicate which day they would try to deliver again. On Monday, my roommate (who actually placed this order) tried to schedule a delivery at a certain time because we realized that FedEx does not consider Monday a business day (really??). The result was she was locked out of her FedEx account and the representative on the phone said she could not accept payment over the phone - scheduling your delivery window will cost you $5-$10.

So apparently when I buy something online and would like to get it quickly there's no point in choosing expedited shipping. Because ordering on Wednesday with expedited shipping means I get it Monday. Of course when you call them and ask why, it's my fault. "Because sir, you chose "Weekday" delivery". Well where the hell was that option when I ordered online? So can I go to the center and pick it up? No I can't. Just gonna stick with Priority shipping and USPS.

This is the 2nd time this week that a FedEx driver put a sticker on our door instead of ringing the doorbell & actually delivering the package. The box that was to be delivered today weighs 125 lbs. 9 minutes after the supposed attempt I found a sticker on the door. We called to see if he could come back & they said no. My husband took off work today to receive this package that we needed. They said call back after 3:30 to verify the package was at the pickup location. They said it was. We arrived at 5:30pm. It is now 7:08. They closed at 7pm & still have no idea where the package is. We paid for shipping for something that wasn't delivered. They can't find our package, lost a day's pay & waste of time & gas to drive across town to sit and wait for nothing.

I ordered a cold shipping package at FedEx cold shipping package. I was told if I ordered before 6pm, it would be shipped next day. I ordered on a Thursday, package did not ship until Friday, I was not told there was a time zone involved. Then once I paid the overnight shipping fee of $14.06, that is when I was emailed my shipping order and it said that there are no WEEKEND DELIVERIES. Now, my email said I would received my package by Monday at 10:30 am, well, now I was told that my address is invalid, the carrier said he did not have the correct gate code, all they had to do was contact me, or contact the manager which is on the gate. I had to call and complain, then I was told that the carrier will be asked to come back and make another delivery attempt.

My husband and I both bought computers online that were delivered through FedEx. His came and I signed for it at the door. I told the employee how pleased I was that he came and required a signature (as computers are expensive)! He said he wouldn't have left it here without one. I had arranged my schedule around my computer arriving and hours went by with no knock/doorbell ring. I looked outside and there it was, just sitting on this stand (that it could have easily fallen off of) looking extremely vulnerable!

I had a stroke which makes me use shipping more than in the past, since I have been unable to drive or leave the house. On Feb 2 I ordered a mattress online from Walmart. The FedEx driver has made no attempt to deliver it, sending it back to Walmart 3 times. I've re-ordered it a 4th time, driver has made no attempt to deliver. Repeated calls have not helped.

I've been tracking my FedEx package. It has been sitting in Lakeland, FL, 15 miles from my house for 2 days. I called FedEx today and they said it won't be delivered until tomorrow 'because that is our commitment day'. FedEx whatever you do... DO NOT do better than expected! The representative said, 'If we did that, FedEx would be losing money'. Unbelievable customer service! Next time, it will be another option for me.

This morning I took a small crate with a pallet to ship to one of my customers. I went to FedEx at the Kingman Airport. I looked for their office for shipping and could not find one. There were many FedEx trucks in the lot. I saw one driver get out of his truck. I went over to ask him "where can I ship my crate?" He said "you can't, you have to have a shipping label." He offered no more information as where to get one, where do I go after I get a shipping label, and turned away to talk to another driver. I thought very rude for him to not turn back and offer info. I said to him "that's OK I'll go somewhere else to ship."

Incompetence on a massive scale. On 2/7/17 I ordered an item from New Jersey. Shipped on 2/20/17. Delivery scheduled on 2/25. With instructions to leave at the gate house for guards signature. 3 attempts to deliver at the home, not the gatehouse, failed. Package sent back to sender. Sender resent with large instructions to deliver at the gatehouse. Again, delivery attempted at the home. Again Failed. Multiple phone calls to FedEx and to the station with my online and direct instructions to deliver AT THE GATEHOUSE. Delivery supervisor assured me he would personally put the package in the hands of the delivery man with specific instructions. Incredibly the next day delivery attempted AGAIN AT THE HOUSE. Failed. With my 8th and last phone call the best advice I could get was "pick it up yourself at the station!" In other words this delivery company can't be relied upon to ever get it right. Amazing!

On Tuesday May 21, 2017 I was expecting FedEx to pick up a less than 5-pound package of vitamins to be returned to the vitamin company. The FedEx driver had the shipping label. I had a funeral to attend so I left the package on the doorstep with a note "FEDEX PICK-UP". At 10 am UPS delivered 6 tires (worth $600) for my husband and left them in front of my car in the yard (which was directly in front of the door & FedEx package). We get home, my husband checks the tracking on the tires and it says they were delivered. We searched everywhere, no tires.

I have ordered a package recently, it cost me $450. It was shipped with FedEx. It was delivered and signed for (by someone I don't know). As you may have guessed, I never received it. Originally the package was mailed to a post office location for General Delivery. It turned out that USPS provided me with the wrong delivery address. The package was delivered to the location where they didn't accept General Delivery. Nevertheless, one of the employees at that station received and signed my package. USPS later admitted the mistake but did nothing to rectify.

When I placed my order I forgot a suite number. So they charge 13.00 fee to correct this. Another time I mailed a package, put it in the box for pick up. According to them this in the wrong box so they left the package in the warehouse for a week. Instead of returning to the sending address. Went through several people to find the package. Finally the next day it was found after speaking with several people one person took the time out to help me. I try not to use FedEx but sometimes when you order something you don't have an option. And every time I get something for FedEx. I have to go pick it up from my neighbor's house. If they would read the street sign it would be helpful. I always deliver my neighbor's packages to them. I don't get paid to do that.

I had an order from eBay that was to be delivered on 3/17... It is now 3/21 and they say it will come 3/22. On 3/17 & 3/18, my package rode around all day on a truck, then was taken back to the building stating not delivered. I do understand we had 15" of snow 3 days beforehand, but there is no reason to have my package on a truck riding around all day, and NOT EVEN attempt to deliver it. I had a recliner delivered on 3/18, and UPS was at my house on 3/20 & 3/21. After talking to FedEx, they told me I could go to the FedEx building and pick it up myself... I screamed at the lady, "why would I go and pick it up myself, when I paid to have it delivered?"

I purchased a DJI Mavic Pro on eBay shopping page. The item was sent through FedEx upon which FedEx Kolkata asked me (08/07/2017) to take the delivery order as early as possible. Accordingly I went to Kolkata travelling 1500km by air to get my thing on 17th March 2017. Then FedEx gave me a delivery order addressed to the Commissioner, Air Cargo Complex, Kolkata on 17th March 2017. As the customs in India has very peculiar rules the item could not be taken as such and people at customs advised me to take the help of the a clearing agent. The matter was informed to FedEx who unfortunately gave the item as 'delivered' on 17th itself. In fact, the item is still lying with the customs Kolkata. I am not used to import rules and FedEx also knows the loop holes. They deliberately put me in such a position that I can neither take the item nor recover my money.

FedEx is the worst shipping company I ever known, I have never had the opportunity to get a package from them until last week. I ordered a package from them on Monday the 13th 2017 and they took till Monday the 20th 2017 for a overnight package. I called them about five times and because the tracking wasn't showing where it was. Their excuse was the weather from the east coast, but I got a package from UPS that took only two days from the east coast the day after my order from fedex and not only that they didn't ship it to my house. I had to pick it up, they didn't call me or notify me. I please advise to everyone to don't use. FedEx is a horrible company and the customer service is horrible as well, they don't talk or help you, they are there just to type and nothing else. There is no customer relations, you're just a number.

I would give FedEx a minus 8 stars but they don't offer that. I tracked my package saying it would be delivered today so I stayed off work to wait for it. So about 10:00 I looked up where my package was and it said attempted delivery... what? I've been here all day so I call the company and they tell me that they will redeliver at about 3:00 and the driver has been off already and they have to try and redeliver it tomorrow or I have to be inconvenienced and not to mention I have to use my gas for a package that I already paid for shipping for and go pick it up. This company sucks. Don't use them if you can. Avoid it. They are a rip-off and they will cheap you out of your shipping cost.

I used FedEx to overnight an envelope to my daughter in Baton Rouge LA on a Friday evening. I paid 61 for it to arrive by 12pm. She lives in the dorm and the driver arrived before the office opened. Don't the drivers know what time the buildings that they frequent open in the mornings? They refused to redeliver. We told them that the office does not open until 10am and to put it in the notes because the package was urgent. Again Monday morning driver arrives at 8ish prior to office opening. Again no package and I'm out 61.00. They redelivered Mon afternoon. FedEx refuses to give me credit or a refund.

I ordered a futon/sofa that was left in the lobby of my new building. I live on the 3rd fl (walk-up). I HAD TO PAY TO HAVE THIS SHIPPED AND THEY JUST LEFT IT IN THE LOBBY!!! No signature, no note. I never received any notification. On the message of the delivery I asked if they can call me so I can make myself available but they didn't. If someone takes my shipment what am I supposed to do? I am a 5'5 125 lb woman- how am I supposed to bring this sofa up to the third floor?! 2 men with hand trucks and they just left it in the lobby. Lazy AF! I can not wait for the man that takes on FedEx and UPS with better time frames for delivering. Also, what happened to 3 attempts? They didn't even try!!! And even when I called to try to schedule this for a more convenient slot I was told I couldn't. What type of company is this? Why are they still in business???

I get Blue Apron delivered weekly. The driver usually leaves the box at the front door. Today, there is nothing, no slip at the door, nada. And tracking saying that there was an attempted delivery and no one was home. There was a second package I was expecting and that had the same "no one at home" message. Both are lies since I was sitting by the window waiting! Terrible company.

On 3/09/17 I have sent a package to Roxbury, MA for 8 AM delivery. I was charged about $54. The package was delivered at 11:52 AM the next day (almost 4 hour delay). When I called FedEx customer service on the 10th I was asked to call after 4 or 5 days so that the billing is completed and I will be given credit/refund. I called FedEx on 3/18 and I was told the delay in delivery was weather related so I will neither be given credit nor refund. On 3/9/17 and 3/10 there were no major issues related to weather in PA, NY and MA which is route any reasonable service will take.

I ordered an item from a location 70 away from shipping warehouse, less than 2 hours drive, 2 days of walking. FedEx SmartPost claims guaranteed delivery of 1-7 days. I will receive the item exactly 7 days after it arrived to FedEx shipping center. 7 days! In the meantime it will be sitting in the shipping center being "processed". Horrible horrible service FedEx! I really don't know how you're still in business. I will never use your service again even for 1/2 price.

I order expedited shipping meaning I was supposed to get it two days after I ordered a product. It was shipped using FedEx. I recommend to all companies etc never use FedEx to transport any of your goods. It has been more than a week and still, I haven't received my product, which was obviously time sensitive. I've called been promised it was to be delivered today, yesterday, the day before. It's still not here. Will it ever get here, probably not. Thanks for such awful service. I know I'll never personally use this shipper and let all of my friends and family know their time isn't valued at Fedex. Wanted to let the rest of the internet know as well hopefully.

The driver just left the package without even ringing the bell. The package was left outside for a few hours where anyone could've taken it or damaged by the cold weather. It only takes a seconds to ring the bell and that is too hard to ask for. I guess I'll take my business with another courier.

An overnight package is still not here. 2 days late. I received a package sent a day later but this package is still not here even though it was promised to me by 10:30 am. I wouldn't recommend these idiots with a box of dog crap.

I have a package that requires a signature and took the day off to ensure it was delivered. I also had errands to run so I thought I could get something done once the package arrived. I stayed home all day, no problem. The delivery email stated the package would be delivered by end of day. Just my luck I would be at the tail end of the delivery day. Well at 4:10pm I received an email that stated the package would be delivered the following day REALLY! Why even send an email stating when to expect service if your service is so terrible you cannot make your self imposed obligations. I didn't have a choice in FEDEX delivery. The company I ordered from chose the service. To make matters worse I went to the FEDEX site to print a signature receipt so the package could be left tomorrow and TADA!!! "FEDEX WEBSITE IS DOWN - try later." The order number requested is not listed in the numbers on the email - your guess I hope, is better than mine.

I have had two packages of great importance be delivered to the wrong address. One was seizure medication that I needed immediately, and required a signature. Well the FedEx guy didn't care to check on that, and he not only delivered it to the wrong address but he didn't check the identification of the person signing for my medicine. Another package of two tires was delivered to a completely different address and when the police got involved the people that had my stuff were able to blame the fedex driver. I blame them both. Who accepts a package that has another persons name and address on it. But I think the better question is, what level of incompetence does a person who delivers packages for a living, but cannot read a simple address, have? This must be the crappiest company to ever ship packages, the ceo should be ashamed that his business is such a joke. A package delivery company, famous for screwing up deliveries.

The address I gave for FedEx to deliver my package is correct as long as Fedex delivers it which I paid for. When USPS came into the mix they did not deliver the package because they don't deliver to my house. If I pay for Fedex I should get Fedex, now my package is lost in the system.

FedEx just doesn't care about small business. Over the past 3 years we have had nothing but bad experiences. I have given my business card to their drivers asking for a call back from their local station managers. No callback. I have sent emails that were responded to: "Someone will contact you within 24 hrs." Never heard back. The latest incident is still unresolved. I believe the station manager is just holding our package out of spite at this point because I sent in an email complaint.

I ordered a Nintendo Switch from Target.com on 3/6/17. After a day's delay it shipped on 3/8/17 via FedEx. It was to be delivered at 3 PM on 3/9/17, it was not. I contacted FedEx to find out what happened and they told me that due to weather it would be delivered the next day. 3/10/17, the package never came, I called to request Saturday shipping and was told only Target could, so I called them... to call FedEx... to request it. I was told Saturday shipping was approved and it would be there on time, it was never delivered. I was then told it would be delivered today, 3/13/17. The tracker for this package has no available shipping info and has not updated since 3/9/17 at 4 AM. I called FedEx to find out what was going on, nobody has any idea where my package is and there is nothing on record of the package.

I live rurally. My US mailbox is next to the county road. My house is very accessible on a nice private road not even 1/8th mile from the county road (where the US mailbox sits). According to FedEx, the FedEx driver put my package in a plastic bag and dangled it from my US mail box. Hello FedEx Person! I do not live in my mailbox! Needless to say, the package never made it to my hands. The tracking information indicates that it was delivered at 11:something in the morning, but it does not say WHERE the FedEx driver left it. I am looking all around my house (in all the locations previously used by FedEx drivers: my front pasture fence, on the bumper of a cattle trailer, on a flatbed trailer, etc.) Not there. I will never order something one day shipping from Amazon ever again; they get FedEx to "deliver" all their one day shipping items.

The package I was receiving was a computer from Dell. FedEx sent me updates via email, and because it was a laptop I would need a signature. I appreciate that. FRIDAY. I wasn't home Friday so they couldn't leave the package. They would deliver on Monday between 10 AM and 3:30 PM. Fair enough. I made arrangements to be home during that time. SATURDAY. I received another email that they tried to deliver but I wasn't home. I was a bit confused since they said Monday. They also have a package for me from Amazon.

Why does FedEx cost so much? This is my second time using FedEx to receive my package and it's taking so long! Are they riding horses to deliver? A standard cheapo courier and DHL is much efficient than this and they even offer delivery times. No more FedEx for me, the cost doesn't justify the service.

Let me ask you one question: Why would a delivery service that markets itself as the essential alternative for business and personal deliveries only ever DELIVER BETWEEN 9AM-5PM, Monday through Friday? I'll tell you why: because Fed Ex made the decision to conform to normal office hours. This would be fine if, like the United States Postal Service, they were given a key to get into the apartment building to place the packages by the mailboxes. Instead, every time I order products online from a company that uses Fed Ex, I have to WALK a MILE to go PICK UP the PACKAGE DURING my LUNCH BREAK at work. Completely unacceptable. Fed Ex, you're useless. I will never purposefully use your service again. You're a scab on the butt cheek of the American Dream and Capitalism as a whole. How dare you!

I purchased a Japanese style display cabinet over the internet which had to be shipped from Spain and the seller used FedEx. Subsequently I received a phone call from my local FedEx depot saying they couldn't deliver the item as it was broken so I had to go to them to see what had happened. On examining the item it was clear that it had been dropped and the item was completely broken so I took photos and got the manager to sign to say the item was broken on collection. I then contacted FedEx Customer Complaints Department and explained the situation to them, and asked them to reimburse me for my costs.

Terrible Customer "No" Service is all I can say. I sent a FedEx Priority Overnight item from Riverside, CA to Los Angeles, CA (50 miles) and the package didn't arrive by 10:30 as promised. Client contacted me this afternoon and after I checked the tracking I too noticed it wasn't delivered. I went to the FedEx facility (Magnolia, Riverside) to ask for my refund as FedEx offers a "money back guarantee" even if delivery time is late by "60 seconds," or so they say in the website. When I went in to the facility they said that the item hadn't been delivered on time because the driver was extremely late picking up the packages (FedEx' fault), he was so late that he didn't even scan the packages before taking them. They couldn't refund me the money because they had to do an internal investigation and suggested I contact 1800-GOFEDEX (Memphis, TN).

I ordered ski poles from a Ogden, UT company and we live 30 minutes away. The package was set to be delivered last Tuesday and now for the last seven days all I get is Local weather delay - Delivery not attempted. I have called and left messages for FedEx local office and nothing. No call back, no response of any sort. I call and talk to the 800 number and all they do is apologize but nothing gets done. The sad part of this story is that FedEx delivered a package last Wednesday from someone else but could not deliver this package. Bad service.

The package was shipped on Feb. 27, 2017 and came to my house Feb. 28, 2017 when no one home. I understand that an adult signature is required to receive the package. So I called in and asked to be delivered on Sat Mar. 4, 2017 since we are working during the weekdays. I also gave a contact number so that they can call me. That person gave me confirmation number of what she put in along with the package. As of 6:30 pm, March 4, 2017, the package still not be in. I called FedEx again and they said "THE STATION DECIDED TO DELIVER THE PACKAGE ON TUESDAY, MAR. 7, 2017." While tracking the package is still showing schedule 3/4/17 by the end of the day.

I live in a rural area of California. FedEx covers the area like a glove. I placed an order for beehive equipment on Monday and my 410 lb order arrived this morning at 10:00 am. The delivery person is the same man who has been delivering for the last 2 years. Service doesn't get better than this. They're a 5-star service.

I should have got the hint that something was wrong with my package when the estimated delivery date was unavailable after it showed it was going to be delivered March 1st. After a while I thought "maybe someone forgot to scan it". Well you could only imagine my excitement when I saw that my package arrived today, unfortunately for me that was short lived. What looks like my package was ripped open and then poorly retaped to make it seem like nothing happened. A scribble on the side asking for the sending address and then a hand written sticker of my address next to it. I took a deep breath and opened the box. My dresser was missing the top piece and was completely smashed, that's not even the worst part! Turns out I ended up getting someone's medical supplies in my box!!!

I receive prescription via a mail order house that insists on using the POOREST delivery service in the world! I live in a rural area. That said, UPS and FedEx Ground have never had any difficulty delivering to (finding or accessing) my residence. Even through the winter. We live off the County road, which is plowed and we use a tractor to plow our own road into our place. We have a published telephone number. Of the numerous (10+) orders shipped, FEDEX EXPRESS has never delivered one to my residence. I have called numerous times and placed complaints and his answer has been to put the package in a plastic bag and hang it on the USPS mailbox 11 mi. from my residence with no notice of its existence.

I missed a delivery on Monday 2/27/17. I called FedEx office, they told me it would go out for redelivery following day, it required signature so I waited all day. I called FedEx, they called Pacoima offices, they told me it was on the truck and would arrive between 3-5 pm that day. I waited till 5pm. I called again and was told the package was 30 minutes away. No package, I called again and was told it never went out. The 2 prior calls I was lied to, which I find shocking. I was then told the package would be delivered at 9am the next day.

Not please with the service. Package, tracking **, shipped from Long Beach, CA on 2/24/17 and was to be delivered on 2/28/17, still have not yet received. The Tracy, CA hub center not very helpful getting me the package, and gives me bad information, and does not call me back timely. I am always calling to get this resolved. Still waiting patiently, and it's now Thursday, 3/2/17 and still waiting to receive this very important package.

I ordered a new 55" LG Flat screen LED TV and had it shipped ground from Cali to WA State and by the time it got to my house the glass screen was broke so therefore the TV was no good so I had to ship it back to Walmart.com and now I am 10 more days out from the original date I was to receive a working TV. I am signed up with the FEDEX locate your package thingy on my smartphone and have been tracking the replacement and it still ain't here and the company is even sending me emails telling me it's to be here today. Well then where the hell is my new TV you stupid website/company cause I want my new 55'' inch TV and I want it in one piece damn it not shattered in many of pieces.

Very, very dissatisfied!! Paid extra to ensure important paperwork arrived overnight. Envelope was never delivered as promised by 3 pm. I will never trust FedEx ever again to deliver something this important.

I sent a courier of very costly items worth $800 to India by priority. After 2 weeks I called their office and received mail that my items are stuck at U.S.A. Few days later they said that it's stuck in India at Customs. Then finally I received a email stating that they received the box empty. Now the employees say me that they would just give me $100 because I have not paid $10 for full refund. Since I was a new customer so I didn't know about that so it is the fault of employee of Canada Post.

I ordered an electronic component on the internet. I was notified by FedEx that it would be delivered on Friday between 2:00 and 4:00 pm. Perfect, I had Friday off. At noon, I went out to put gas in my car. When I got back, there was a delivery notice on my door. I called FedEx, and after ten minutes of computer prompts, I spoke to a person with such a thick accent I could barely understand them. They said I could pick up my package at the FedEx facility a half hour away after 6:00 pm.

I ordered some live aquarium plants good and a test kit. It was supposed to be delivered before 4:30. At 8:30 I called customer service and was told that they would have a local representative call me. Basically I am out $183 and they don't where the package is. This has never happened before. FedEx needs to use a call center in the US because I couldn't understand the representative all that. I will contact the place I ordered from and tell them to send the other part of the order a different way.

I have been battling this issue for several months now. I use Amazon (and others) quite often. Even after speaking with several (8 to be exact over this time period) Customer Service Personnel (Even 2 at the Local Terminal), the drivers (I am told sub-cons) will go directly to the Office and drop off my packages; No Door Tag... nothing. Only an email stating that it had been delivered to the Office.

FedEx is constantly losing my packages. I ordered a wedding dress and shoes for an out of the country wedding, they lost it and had the nerve to put my name and say it was delivered. I tried to send off an application for something important. The package contained social security card, drivers license, and a lot of personal information with a check. They lost that too. Never scanned in so the tracking # "doesn't exist". I ordered 4 pairs of shoes from a website for an upcoming vacation, for some reason they sent 1 by UPS which I received days ago, FedEx has failed to deliver the other 3 pairs to this day. I'm just waiting for the order to be returned to the shipper and to get a refund at this point. I don't understand why FedEx is so terrible at doing the one thing they're supposed to do... Deliver packages.

The staff at the FedEx Ground in Effingham, IL need to be replaced as they can not get most packages delivered correctly in their delivery area. FedEx needs to send corporate in to do some major clean up of staff in this office STAT. Since when does FedEx only attempt once on a package then send it back? This act of only one attempt is STEALING from the company that delivered the package as that company does not get reimbursed for the delivery charge. FINE THEM & lock them up.

This is the second time I have had a package said to be delivered to my door that was not. The tracker said it was delivered but I was home all day and nothing was delivered. I called FedEx and they opened a case after asking me 50 questions like I'm an idiot who does not know their own address. Why are they still in business when they are messing with mail? It's a federal offense. Is there no way we can put them out of business?

Attention FedEx CEO Fred Smith, I have had issues getting packages delivered properly from your company since 2008. My regular driver that knew the area was laid off, and the replacements do not know the area. Recently a regular driver who was making deliveries properly has gone MIA. A new driver was smart enough to be in the correct area, but could not find my house as he drove by twice. I had to run four blocks to catch him and retrieve my package. It is not the drivers fault, it is your fault and FedEx hierarchy. The drivers need GPS and a steady area, and you need to retain good workers.

FedEx driver didn't give me enough time to come to the door. The driver knocked on the door and left my package on the ground and ran to his truck. By the time I opened the door and saw the package he was already in his truck. I tried to tell him, "If I didn't answer the door don't leave my packages." I was told that I would have to leave a note on my door.

My daughter's phone was sent to the factory for repair, and when it had been fixed, the factory sent it back to me via FedEx. The delivery person either lost it or stole it, I don't know which, because he keeps stating that he delivered it to my apartment office, and yet I watched the delivery truck drive away from the office and down the road. I would not recommend anyone use this company.

My son was hired by a company who appears to have purchased routes from FedEx. He was given a FedEx truck and a uniform. Average day 12-16 hours. Pay: $1.00 per stop (which means if the truck is filled with 30 bags of dog food, going to one drop, you earn $1.00). The truck had numerous mechanical problems which the owner did not acknowledge (due to a language barrier -- the owner does not speak english very well). The subcontractor is now withholding my son's last paycheck because he wants to examine the truck and deduct the cost to repair the truck from my son's pay. FedEx is obviously NOT monitoring the subcontractors out there... For that reason I will not do business with FedEx. I wish I could give them 0 stars!

So I overnighted very important documents and paid extra for the documents to be at its designation 12:00 noon SHARP. The receiver had taken off work just to be home to get the package, and they didn't show up till 5:40pm... I WILL BE USING UPS FROM NOW ON. HIGHLY UPSET AND DISAPPOINTED!

I bought a gift due for delivery on Valentine's Day. I kept checking the tracking status and it said out for delivery. Then the delivery day mysteriously changed to the following day. FedEx customer service informed me that someone logged the package on the manifest but never loaded it onto the truck!!! Is there no quality control with these people?! Now the gift, if it even arrives will be at least a day late! Totally ridiculous!!!

Fedex has been unwilling to properly help me locate a $325 package which they lost, creating extreme problems for my business. A Fedex driver has picked up my package from my building. The driver did not scan the box at pick up and it has completely vanished. All avenues of Fedex customer service have shown complete disinterest in helping me locate the box and resolve the issue.

The entire year of 2016 were bad experiences with FedEx. Packages lost in shipment. Tracking system not being updated. Year 2017 started off just as worse. Cancel order due to lost in shipment. Pickup package myself which I paid for the service. Left emails with FedEx which really does not matter when shipping is below 5 star rating. Would get no stars in my book.

I paid $51.85 to have a package delivery next day because a technician was coming to do work. There was snow so they didn't delivery it. I called that night and asked if it would be here in the morning. They said someone would call me back. After an hour I called back and they said someone will call back it takes two hours. I waited two hours and called back only for them to tell me they could not tell me if the package would be there in the morning for the technician that was getting paid. I requested to pick it up. I got a text it was there. I went to get it and they said I would have to wait ten minutes. I waited 45 mins.

I just ordered an item that was sent to me via FedEx. I tracked it from Ohio. It was located in Pioneer Tennessee yesterday which is about 30 minutes from my home. But FedEx has taken it to Ellenwood Georgia and they have given it to the USPS for delivery. Ellenwood Georgia is below Atlanta. The small USPS post office here in Deer Lodge has been cut back to only open a half day and closed completely on Saturday. FedEx and others have been given the lucrative package delivery while the USPS has been left with envelopes. Thanks to our thieving politicians. If FedEx and others had to deliver all the mail, they would raise their prices to the moon or go out of business. The little post office here has been in business for many years but it may be closed for lack of funds. Why have the politicians allowed this to happen. The answer is certainly not efficiency. Both UPS and FedEx drive their employees like slaves.

My package was suppose to be delivered February 6, 2017. In the morning I never received it so when I tracked the package around 3pm it kept saying "out for delivery". Okay I gave it the benefit of the doubt. I said to myself maybe they're running late so I stood outside waiting for a packaged I ordered for my mother and step fathers anniversary that I paid 250.00 for. And still NO FEDEX. It's now 6 pm. I checked my tracking and this time it said "package delivered". No signature required...

We have continuous issues. We have a porch for packages to be left in. FedEX not only does not bother to place packages in porch - which is 3 steps, but they do NOT bother to obtain signature and just place package in elements and where it can easily be stolen. Further, when a complaint is made there is zero follow through. UPS always places in porch and obtains signature. We were home when FEDEX dropped off on steps a valuable piano keyboard, and found package in the morning on steps outside. NO more FEDEx ever!

I have ordered a drawer from Wayfair. The package was not delivered the day it was supposed to be. I have tracked it and I saw the message that there the apartment number is missing. OK. My fault. So I have contacted customer service to give them my apartment number. I spoke to guy named MICKEE **. He told me that they can change my address but they will charge me for that. I told him that I am not changing my address, that the location is the same and I am only adding missing apartment number. He keeps saying that in order to change my address I will be charged. Anyway, I was not even planning to be home. Our super normally receive all the packages and store them for all the tenants in the basement. So I told the gentleman to forget about the whole "changing my address" because anyway, our super will receive the package. He said no problem.

After ordering a part for my main transportation to and from work, it was placed into FedEx's hands to be delivered. After receiving an email stating FedEx delivered it and left it on my front porch I returned home to find NO package. I contacted FedEx for them to tell me I have to contact the shipper to contact FedEx to be reimbursed. Now do you really think a company that has already been paid and done THEIR part is going to go out of their way to fix a mistake made by ANOTHER company!!! So now am I not only screwed out of $100 but my car is still not fixed and it going to cost even more all due to the carelessness and negligence of FEDEX!!! I will never use another company that uses FedEx as a carrier!!!

I ordered a small diary from UK and based on the tracking number it shows that item arrived in Memphis TN on January 6. Called Fedex to track it on the Jan 10 and the agent said she will follow up and call me back. Nobody called me back. Called again on the Jan 18 and the agent said the the package should be delivered tomorrow. Called again on the 24th, 25th, and 26th to follow up, the agent reported the item has lost. Received a call on the Jan 31 from the claim dept and said that I have to get the refund on the shipping from the UK company. I told them that they are creating one inconvenience after another. I requested to be refunded for the total of the invoice for the package that they lost it, not giving me inconveniences from their incompetency. Ava from Fedex claimed that there are no other person above her that I could talk to regarding my complain. Incompetent!

A shipment was sent to me which required a signature. FedEx repeatedly left robo messages on my cell stating the delivery would be made between noon and 2:30. Instead, the driver came between 10:00 and 11:00 every morning, M-F. Could not resolve online since package required a signature. Tried to call the 800# to reroute to the FedEx store near my residence. Was patched through to call center in India. Had to give the rep my tracking number twice, due to language BARRIER. Rep kept repeating "with this package this is how this has to be handled". Clearly was (trying) to reading off some prepared list of responses. Frustrating beyond belief!

I am expecting a package that was supposed to arrive on Friday 27 Jan according to FedEx tracking system. I took a day off from work and stayed home the whole day since it was a signature needed delivery. Around 9:15 am the tracking showed delivery exception for customer not available which is a LIE because I was home the whole day and nobody came to my door. I called the FedEx representative and they told me that they will send a note to do the delivery on Monday.

The above rating should be zero stars. I have never rated a company or posted a complaint prior to my dealings with FedEx, but my experience was so bad, that I opened an account here solely for that purpose. Absolutely, hands down, the worst experience I've ever had with any company, period. The below, brief description cannot possibly convey the frustration and anger I have for this company.

My aunt sent me a package through FedEx. She only send it through paid courier because she did not want it to get lost. The package was allegedly "delivered" between the two doors to my apartment building. The package is now lost and FedEx is washing their hands of the whole thing. They are making no efforts to try to find it and the claim amount caps at 100$. Never using this service again and will advise my family to do the same. They were supposed to ask for a signature not leave it outside a busy apartment building.

FedEx failed to deliver package, tracked package and everything was fine till it hit minneapolis location and then sat for 14 days. Will I tried to contact customer service several times and find out what was going. They don't seem to care and said, "Package must be lost. At this point you will have to contact shipper to go any further." NICE package was only worth $500. I WILL NEVER BUY FROM ANYONE THAT USES FEDEX AS A SHIPPER AGAIN.

I ordered from a company that ships Fedex. Checked tracking and found that the package was delivered. Fedex delivered the wrong package, not my name or address on the package. Where is my package they don't know. The Fedex says it is on the company and I ordered from says it is on Fedex and I am out a lot of money. Now someone has my information.

This FedEx company way of doing business is a joke. I would never use its service. Unfortunately, there are some sellers/merchants that use this company's service (I buy stuffs from Ebay, Amazon, Newegg, DJI, etc.). I bought a drone from Newegg, been on waiting list for 2 weeks, finally shipped by DJI. However, DJI used stupid FedEx and required signature & over 21 years old. FedEx attempted to deliver during business hour, Mon-Fri only due to ground shipment. Of course I work during the day and they returned drone to shipper/seller. This stupid company do re-deliver per customer's request, or different time such as after 4;30 pm, and they don't hold the merchandise at a local FedEx location for ground shipment. I think this FedEx made $ this way by returning to sellers/shippers so that the merchants will spend $ shipping again. Bad business model and unethical. SMH.

I just recently had an order stolen from my doorstep by a neighbor because FedEx and UPS are leaving our deliveries on our doorsteps of apartments. I ordered a computer the same time I ordered the other package that was stolen and I called Amazon to alert them that my neighbor was stealing our packages and I needed to have all deliveries signed for because of this. Amazon told me that they cannot make any changes to packages for third party sellers. So I told them to cancel the order mid-delivery because it's gonna get stolen and there is no other option given to me through Amazon Customer Service. After canceling it took 7 business days to receive credit.

I was expecting a small package from my husband in England. It was to be a Christmas present which he paid to be delivered in 2 days. That was a week before Christmas and now it's the 18th of January at which time he has spoken to FedEx and still no delivery or refund. What is wrong with this company? Do they not care about their customers or their business? Neither I or my husband will ever use FedEx again.

A 4 day delivery that has turned into an 8 day delivery. When calling customer service they claim that FedEx ground does not work on weekends or Mondays. That means three days where your package is not moving. I monitored my shipment and it sat on a truck for 4 days. When confronted they used the excuse that it was weather related. I informed them that the roads were clear in that area, they made up additional excuses. Even after making contact with Customer Service there was never an offer of an apology or sorry for the delay. These guys have gone downhill. Every package from FedEx in the last year has been late by several days. Hate to say it the United States Postal Service is faster than these guys that USPS is one of the worst out there.

This is the 3rd time I have not received a package as stated by the delivery date. I track my packages and even call to receive updates from the FedEx reps. I am unclear how packages can not arrive on time when they are sent even short distances? This is even without any notice of bad weather, etc. The three or four reps I spoke with did not mention anything about inclement weather, etc., only that there is no information regarding the package. I am the receiver and have been the receiver for these packages not received on time, so I will definitely not send FedEx.

I have a concern with FedEx customer service communication or serious networking error. I had scheduled a 6 package pickup on Jan 12th. The zip code is 51503. I received a phone call from a FedEx dispatch stating that I need to call customer service and have them change the zip code from 51305 to the correct zip code of 51503 otherwise my shipment will not be picked up. I did call customer service and straighten it out... so I thought. I then received a call on Jan 13th telling me my address doesn't exist in the zip code area of 51053. So again I call the 1800 number to straighten it out. On Sat Jan 14th I received a call confirming pickup at my address with the wrong zip code again. Once again I straighten it out. Come Monday Jan 16th I received a call stating pickup will not be that day due to weather it had been rescheduled for Jan 17th.

I hope whenever I get something online that they will not ship FedEx. It says my package will be here at 8 pm and I will not be home so I go to try to change the delivery time and go figure I can't change it so now I will have to wait another day for my phone that I paid 600 bucks for. Way to make things convenient for your customers FedEx!

When I originally received my tracking number it stated 1/16/2017. I checked it on that date and the delivery date changed to by the end of the day 1/17/2017 so I checked it the following day. The delivery date never changed but FedEx delivered my package to the post office that is literally a block and 1/2 from my home AFTER my mail already ran for the day so I therefore won't be receiving my package until 1/18/2017. This has happened numerous times before where my packages that come via FedEx don't arrive until minimum 2 days after they're stated delivery date. FedEx is HORRIBLE and not good on their word of the correct delivery dates.

Relying on FedEx has been an absolute nightmare. Not once or twice but several times. Each "representative" tells you something different just to get you off the phone with no intention of getting your package picked up or sent. I have never gotten upset with any company the way I have with FedEx customer service. There isn't any real customer service. This is the first time I've had to deal one on one with them and it's been one lie/problem after another. I honestly have no clue how this company has gotten away with this for so long. You think "big company" the customer always right. Wrong. The customer is always wrong at FedEx and they don't care because they know you most likely won't have a choice but to use them again. Absolutely ridiculous.

17-day delivery time from Buffalo, New York to Chico, CA is non-acceptable. No reason for the delay and no response from customer service. Sure made up my mind on who to use next time. Hire someone who cares and maybe you can salvage the company.

I order on-line from a pet food company. They ship through FedEx. According to FedEx tracking, my order was on the delivery truck two days in a row, but the driver was too lazy to come to my house. He drives right by my turnoff, but didn't bring my order. The company from which I order is in a state other than where I live. FedEx posted on the tracking that delivery wasn't attempted due to extreme weather. Since the pet food company is in another state, they don't have a clue what the weather is like. The two days the driver didn't deliver was the nicest weather we've had in a month. The sun was shining, the HWY was dry and clear and the road to my home was plowed. There is no excuse for my order not to be delivered except pure laziness on the part of the FedEx driver.

My package was set to be delivered to my home on January 13, 2017; it was delivered around 2:30 in the afternoon but not to my address! The first time I called they told me it was delivered at my garage door but I'm not understanding why the delivery driver will put the package at my garage door when I clearly put a note letting the driver know to leave my package between my screen door. The first representative apologize for my inconvenience and told me that my package will arrive around 5 that same day!

I was already tracking my package that is supposed to be next day delivery. To remove the responsibility from FedEx for the delivery... because of work hours... I elected to pick my package up from the facility. I get a phone call from them stating that I can't pick the package up until Monday because they are understaffed and aren't going to break down any new freight. Let's forget about customer service and instead - as easier options have already been put in place because you botch up deliveries - now offer customers the option of coming to the facility and breaking down the freight for you too so customers can receive their property within the time frame promised. If you want to passively deny quality customer service, I definitely recommend FedEx.

I ordered a product off of eBay and it was shipped via FedEx. Everything was going well, then I checked my order status and it showed the product had been dropped off at my front door and did not require a signature. Firstly, this item was being shipped to my motel. My motel is open 24/7. There was no way the FedEx driver would have dropped off my package at the front door. The lobby is always open.

They delivered one of my packages to the wrong address, and they deliver another one to my neighbors. I sent my asus computer in for repair and I begged them not to use fedex. They said they would hold it at the holcomb bridge location. Guess what they did?? They threw it out in the middle of the yard. They lied to me about holding it. Please see picture. I am very displeased with their service and I want to file a compliant. Bizcom Electronics Inc., Shipping Carrier FedEx Express Saver, Tracking# Bizcom Electronics Inc., Shipping Carrier FedEx Express Saver, Tracking# **, Product Type NoteBook (System).

I ordered a set of trailer tires from Amazon and somehow Amazon got our address screwed up by one number. FedEx said package was delivered on front porch. Problem is the address they had didn't exist so how can a FedEx driver leave a package at an address that doesn't exist. I have called numerous times with them promising to call back within a couple of hours. They have been contacted by myself, Amazon and the supplier of the package with no results. It's been over two weeks and still nothing. Not even a call, supposedly it's under investigation, how hard is it to investigate. The driver screwed up. Plain and simple. Whether he left the package in a field somewhere or took it home who knows. Proper procedure would be if there is no such address package should have been sent back to the supplier, I can't even get a frigging refund until they supposedly finish their investigation. I am very dissatisfied with FedEx.

I was told that my package was a next day delivery. Now 2 days later I see that the tracking number shows wrong address. I contacted FedEx. They say the address is correct on the package and the tracking number shows it's stuck in Charleston west Virginia. I had to chase the FedEx driver down yesterday and when I confronted him he said he had no package for me but the tracking number shows he did. FedEx is by far the worst delivery company. I cringe when I find out FedEx is delivering because if it's overnight it becomes a whenever we feel like delivering it.

I ordered a package on 1/6/17 through FedEx and was promised a delivery date on 1/10/17, but it got held up in Troutdale Oregon due to weather conditions. This package is a computer case that is very essential to my new college computer for online school. When left Troutdale last night, I said departed at 8:46 pm, so I am jumping up and down saying "yay, there is hope yet that it will appear before next Monday" which is when my motherboard, the last component, is due to arrive. So I am waiting for my tracking info to get updated to tell me where my item is. I waited until about 11 am, then I went on chat and talked with a person who was helpful and they told me the package was in Bend Oregon and that was their last known location. I look back at the tracking info and it still says "last known location was Troutdale".

Frozen biological samples were shipped International Priority from Seattle, WA to Tokyo, Japan in DRY ICE on Dec 19, 2016 with an estimated delivery on Dec 21, 2016. Samples arrived on Dec 26, 2016. SIX DAYS LATER! Obviously, frozen biological samples were destroyed! Called FedEx to get shipping charges removed for a shipment that was not delivered on time and getting my samples destroyed and was put in touch with DANIELLE **. Danielle ** did not understand the issue at hand and repeatedly pointed out FedEx terms and conditions, where money-back guarantee was not available during Dec 19 to Jan 3. She then went further to point out the fact that because the package contained DRY ICE, the money-back guarantee would not apply anyway even if sent on different dates.

FedEx has failed to deliver my packages to my correct address multiple times. Now I have a package at some unknown person's house with my address, name, and other information about me. I only hope they didn't open the package. I called customer service and the person it was delivered to was honest and called FedEx to tell them it was delivered to the wrong house. I despise FedEx and beg people not to use them.

I have been waiting on a package since Saturday and it's Tuesday. This company is run by harebrains. It's 3:30 in the afternoon and the Sun is out 50° and they say it's on the driver's truck probably at his home, and they have no way to contact the driver and don't know where he lives. I offer to drive to Chattanooga TN to the warehouse and pick it up. They say it's not possible. I have never in my life heard such a crock or crap. They don't even know where the package is at. Tracking says no delivery attempt due to weather. People. If you live in North Georgia near Ellijay GA or Blueridge my advice... DO NOT EVER USE FEDEX. THEY SUCK AND ARE UNRELIABLE. Can't believe the driver just goes home at 3:30 and doesn't deliver. Furthermore the company the size of FedEx doesn't have a way to contact the driver.

Over the last month, I have had several deliveries utilizing all 3 primary methods of postage/shipping/receiving including FEDEX, UPS, USPS. FEDEX delays delivery until the very last listed delivery day within the scheduled delivery time frame listed by each corporation after making a purchase, rather than the earliest delivery date. FEDEX customarily delivered earlier than most other forms of shipping in the United States. That is no longer true. Moreover, storm notices are often listed at the banner atop their website, of course especially during winter months.

Paid for overnight delivery, which was supposed to be delivered by 1/7/17 at 12:00pm... Just got an email at 5pm telling me to expected the delivery by 1/9/17 at 12:00 pm. When I spoke with customer service, they didn't even realize that it was the same as saying, "noon". I don't remember the last time I could actually rely on FedEx to make a delivery. Absolutely unacceptable - don't understand how they are still in business. :(

FedEx delivered to our business the day we closed for the Christmas break. I called and told them that we will only be back on the 3rd Jan. They said no problem and I was to call FedEx on the 3rd to reschedule the delivery. I called on the 3rd and they said that they had attempted delivery 3 times while I on vacation and would not deliver again. I mentioned my previous phone conversations and they said that they would put it on the truck again. Looking at the tracking, the parcel sat on the truck for 2 days and we did not get the delivery. I called again on the 9th only to be told that I need to either pick the parcel up in Delta, get the parcel returned to sender or get another address for the parcel to get delivered. UNBELIEVABLE. FedEx should communicate more efficiently between the drivers and the office staff. Get you act together FedEx!!!

I know this site is just about complainers so take everything with a grain of salt. Look at all reviews from other sources as well. Just being honest. There really is no customer service for the average Joe from FedEx. Call the 1-800 number and there is no option to talk with a real person. So I went to the chat path. Ouch!!! After waiting 20 minutes or so, I got a reply. I texted that I had done support for high tech engineering and I understand hearing ** all day sucks and I would be nice. His reply was "I live in Mexico and I do not understand and I can't help you." All the problem info was filled out in the form. I have had much better service from UPS and USPS. Amazon got me into this after screwing up my order twice before. I now have to deal with these FedEx idiots and with Amazon to get the shipping charge fixed again. What a cluster **!

Ordered two phones. On Dec. 30th one arrived, but before that a package for the police dept. was delivered and left on my front step. I delivered it to the police dept. My second package was to be delivered on Dec. 31st. It was not. I created FedEx delivery manager account and also called. Told them no one would be home the following week until 4. Was assured that it would be delivered after 4. Wrong. For three days I called. Finally on Thurs, the trace dept. told me that I could set it up for Sat. Then on Friday, email stated it would not. Called again. Assured again that Saturday delivery was setup.

I'm done with FedEx. I send payroll checks out via FedEx and every pay period there is a late delivery. Based on the type of delivery they state it will be there by a certain time. Then they say they can't guarantee a certain time. Some of their customer service people don't give a hoot about the customer and I can call back and talk to a different person and get a different answer. Then they want to argue with you when you ask for a credit because the delivery did not arrive on the day it should have arrived.

I waited all day at home for my package and no one ever knocked on my door. I check tracking and now it says that I wasn't home when I have been waiting like a dog waits for their owner to come home. Tracking says that a slip was left on my door and there is nothing on, at, or around my door. So I call Customer Service and was told I have to wait till Monday for delivery or drive over an hour away to pick up my package! I work hard for my money and all I wanted was my new phone I ordered, and now I have to wait till Monday (if they decide to show up). I am so very upset that I am crying. How can FedEx be so careless and disrespectful to customers? I hope no one uses FedEx because I will no longer be requesting services from them! #fedex #upset #fedexsucks

I had a $300 dollar item stolen from my front porch thanks to the FedEx driver just leaving it there when we were on vacation. Apparently FedEx charges the vendor to require a signature and takes no responsibility and leaves it to "driver discretion" as to whether to leave something. My vendor didn't require a signature and refuses to re-ship. Just don't use FedEx or vendors that use FedEx.

I ordered a phone that was supposed to come Monday but not. It's Wednesday and still not here. A truck drove by and didn't even stop. It's been in Wilmington for like 8 hours. Just try not to get FedEx 'cause it sucks.

Dec 30, 2016 1:29 PM ET In transit RICHMOND, KY. Dec 31, 2016 1:35 AM ET In transit LAKE CITY, FL. Lake City is about 2 hours from Ocala. Dec 31, 2016 7:53 PM ET In transit OCALA, FL. Now here is where the service success? Ocala is 2 hours from Orlando where it was to be delivered. Jan 01, 2017 7:56 AM ET In transit OCALA, FL. Jan 01, 2017 7:58 PM ET In transit OCALA, FL. Jan 02, 2017 8:00 AM ET In transit OCALA, FL. Jan 02, 2017 8:02 PM ET In transit OCALA, FL. Jan 03, 2017 8:04 AM ET In transit OCALA, FL. Jan 03, 2017 4:00 PM ET Arrived at FedEx location OCALA, FL. Jan 04, 2017 4:17 AM ET Departed FedEx location OCALA, FL.

Package was in local city overnight on the scheduled delivery date. Out for shipment that morning. Weather was unseasonably warm and dry that day for Michigan. Was above 40, and in late December in Michigan that is nice weather. That night they posted "Local weather delay - Delivery not attempted" which is an outright lie, had nothing to do with weather. Now another 2 business days later, still no package. They CLAIM it's scheduled for tomorrow. This was a 2-day priority delivery, not a whenever you feel like it a week later delivery. Never using FedEx again.

Where to begin? I was expecting my package to be simply delivered through FedEx as I watched tracking for two days. I could see the status via email went to delivered. I went to the front door to find no package. This is on December 31 2016. I was expecting this package as it was a gift to a dear family member that I was to give it to that evening at a New Year's eve party. It was a very big event that was basically ruined due to FedEx in their process. I called immediately to speak to their tracking and recovery team which was basically useless. They told me they have no way to track their drivers or to know where the package was delivered.

I ordered from Walmart.com to have an item shipped to my house for my son for Christmas. It was guaranteed to be delivered on 12/23/16. My package ended up going from Kearny, New Jersey to Livonia, Michigan. Over 600 miles away from where I live in Vermont. When I called FedEx to get the package sent to the right address, the CSR told me the only thing she could do was hold my package at the Livonia, Michigan facility for me to pick up in person. When I told her I'm not driving 600 miles 1 way to get a package they sent to the wrong state, she told me she was transferring me to her supervisor and then hung up on me.

A bit long but shows the disregard of customer service. The package was supposed to arrive December 20th. On the 21st Fedex sent me a notice stating it would arrive on the 27th. On the 28th I received another notice. Yes once again I received the notice the day after it was supposed to be delivered to my door. I looked at where the package has been. OH to Chino to Los Angeles to Chino to Los Angeles. I live in the mountains about 50 miles east of Chino, and a bit further from Los Angeles.

FedEx is terrible. Every single time I get a package from FedEx it's always 3 days late and they always lie about their reasons. For example 2 days ago there's a storm that ended at noon and the roads are completely clear by 1. I had other packages delivered by UPS and USPS during the storm though the storm was long over by 5 p.m. FedEx claim that their delivery driver couldn't deliver because of the storm and went in at 5 hours after the storm was over. Now yesterday they claim customer not here or business closed is why they didn't deliver. Yesterday I sat on my couch all day and waited. They never came and then lied about why they didn't deliver.

The FedEx facility in Crofton, MD received my package at 9:29 am on 12/30/16. At 10:04 am on 12/30/16 their tracker shows "Delivery exception - Business closed - no delivery attempted." The address was a residence - not a business. I called their 1-800 number and eventually spoke to a human who told me that someone from the Crofton office would call me within 2 hours. The return call never came.

I ordered a part for my snowblower on Dec 19, 2016. Tracking information shows it was accepted and picked up by FedEx location on 12/20. On 12/21 it departed Champaign, IL and arrived in Lenexa, KS that night. It departed Lenexa, KS on 12/21 and arrived in Olathe, KS on 12/22. So far so good! It departed Olathe, KS on 12/23 and arrived in Osseo, MN on 12/27. I realize that it was Christmas weekend. My package was then shipped from Osseo, MN back to Olathe, KS! It has went by my location twice now! Finally on 12/28 they gave it to USPS to deliver it. I called to complain and the FedEx person told me to expect the part on Jan 3, 2017! This is the last time I will be using FedEx for shipping if I have a choice!